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Good afternoon. Thank you for calling | 2.24 | 0 | 2.24 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 0 | train | |
No. 608-45-- Oh, 608. 604. [inaudible]. 604-4593. | 10.421 | 68.125 | 78.545998 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 9 | train | |
Okay. Thank you so much. | 6.081 | 79.166 | 85.247002 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 10 | train | |
Okay. Thank you. Am I allowed to put you on a short brief hold when I was taking a look? Yes. | 8.761 | 92.626999 | 101.388 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 12 | train | |
Thank you. [silence] | 29.162001 | 101.907997 | 131.070007 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 13 | train | |
Yes, | 9.121 | 138.130997 | 147.251999 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 14 | train | |
safety why? [inaudible]. We're trying to-- | 4.22 | 171.113998 | 175.334 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 17 | train | |
yes. We're trying to contact the doctor's office | 3.12 | 176.074005 | 179.194 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 18 | train | |
regarding for the, um, missing information and prescription request. | 4.781 | 180.014008 | 184.794998 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 19 | train | |
I need my chairs, both of them. I'm sorry? | 4.12 | 186.514999 | 190.634995 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 20 | train | |
I need electric chair and the manual. Uh, what do you need again? I'm sorry. | 7.741 | 191.994995 | 199.735992 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 21 | train | |
The electric chair and the | 2.36 | 201.475998 | 203.835999 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 22 | train | |
manual chair. Yes. Regarding for that, we don't have the prescription from the doctors. | 8.341 | 204.395996 | 212.737 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 23 | train | |
That's the reason why-- What? Yeah. That's the reason why they're contacting you regarding for this. | 5.24 | 214.957001 | 220.197006 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 24 | train | |
[inaudible]. Hold on. [inaudible] see the-- The prescription? I'm sorry. | 3.5 | 228.177994 | 231.677994 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 25 | train | |
You contacted me for the prescription? | 2.6 | 233.738998 | 236.339005 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 26 | train | |
Yes. We're trying to get the prescription from the doctors. Unfortunately, we still haven't received it yet. | 6.76 | 237.358994 | 244.119003 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 27 | train | |
For electric chair or, or, or [inaudible]-- or | 3.321 | 245.559006 | 248.880005 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 28 | train | |
the manual. Uh, it's for the toilet safety rail? | 2.94 | 250.160004 | 253.100006 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 29 | train | |
Is that the-- is that the, the [rail?] grab bar? | 2.821 | 256.399994 | 259.221008 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 30 | train | |
Hold on. No. It's not the grab bar. | 2.82 | 262.260986 | 265.080994 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 31 | train | |
Mm-hmm. It's like the toilet safety rail. Yes. That one, we haven't received a prescription. That's the reason why they're trying to contact you | 8.301 | 266.020996 | 274.321991 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 32 | train | |
regarding of this. Mm-hmm. We also tried to contact to the doctor's office, and we also fax in the prescription request to the doctor's office. But we haven't received anything yet. Maybe you have to contact the doctor's office and let them know | 14.881 | 275.381989 | 290.263 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 33 | train | |
fax it to us so we can start the process for you. | 3.6 | 290.842987 | 294.442993 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 34 | train | |
What about my electric chair and my manual chair? | 2.82 | 296.70401 | 299.523987 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 35 | train | |
Um, I'm sorry? Electric chair. Manual chair. | 4.82 | 302.864014 | 307.68399 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 36 | train | |
Okay. Regarding for the manual wheelchair, | 3.201 | 308.664001 | 311.86499 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 37 | train | |
let me take a look did they have any information regarding for this, okay? | 3.9 | 312.484985 | 316.38501 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 38 | train | |
Allow me for a moment. | 4.541 | 316.964996 | 321.506012 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 39 | train | |
[silence] | 22.181 | 322.406006 | 344.587006 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 40 | train | |
Okay. I do see a message here. | 2.121 | 344.606995 | 346.727997 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 41 | train | |
Uh, hold on. I have two chairs | 4.42 | 347.368011 | 351.787994 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 42 | train | |
coming, electric chair and a manual chair. | 3.06 | 352.447998 | 355.507996 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 43 | train | |
Yes. That's [inaudible] I see. Hold on. | 2.481 | 357.14801 | 359.628998 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 44 | train | |
They are scheduling the delivery. Hold on. Let's see. | 3.9 | 360.968994 | 364.868988 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 45 | train | |
It shows that [inaudible] Care Pharmacy, they are scheduling for the manual wheelchair-- is scheduled to be delivery on Friday. | 7.761 | 366.109009 | 373.869995 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 46 | train | |
Regarding for the electric wheelchair, | 2.14 | 374.529999 | 376.670013 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 47 | train | |
as of, um, [inaudible], they haven't received the document. | 4.1 | 378.190002 | 382.290009 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 48 | train | |
but the manual wheelchair will be delivery on Friday. | 4.06 | 389.790985 | 393.851013 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 50 | train | |
Okay. Friday. What about my electric chair? | 3.001 | 395.790985 | 398.791992 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 51 | train | |
it's under processing. Okay. They got the prescription? So they got the prescription? | 4.7 | 412.513 | 417.213013 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 54 | train | |
Yes. Mm-hmm. And then the manual wheelchair will be delivery on Friday. | 4.921 | 418.27301 | 423.194 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 55 | train | |
And the electric one-- Yes, Friday. --is | 2.72 | 423.993988 | 426.713989 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 56 | train | |
still working on it. Mm-hmm. And the toilet safety one, they have to contact to the doctor's office to get the prescription-- Okay. --fax it over to us, okay? Okay. | 12.921 | 427.294006 | 440.214996 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 57 | train | |
All right. [inaudible]. Now the phone is ringing. Mm-hmm. If Friday, you didn't receive the manual wheelchair us a callback. Ha-- | 7.161 | 440.875 | 448.036011 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 58 | train | |
Hello? | 2.32 | 448.79599 | 451.115997 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 59 | train | |
Hello? [Now | 3.2 | 454.675995 | 457.876007 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 60 | train | |
I'm?] [inaudible]. [laughter] | 4.761 | 460.115997 | 464.877014 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 61 | train | |
Okay. All right. Is there anything else I can assist you today? Thank you for being so patient. God bless | 4.02 | 466.71701 | 470.737 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 62 | train | |
No. I think I have it. Okay. Great. | 3.141 | 483.717987 | 486.859009 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 64 | train | |
So, um, glad that I can talk to you today and assist you today. You have a wonderful day, okay? Take care. You too. | 7.82 | 487.378998 | 495.199005 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 65 | train | |
Okay. So far, I don't see any notes here by | 2.66 | 93.125 | 95.785004 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 9 | train | |
to, uh, see how I'm doing every month. | 2.8 | 108.166 | 110.966003 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 11 | train | |
Oh, I see. Yes. I see here. | 3.32 | 111.625999 | 114.945999 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 12 | train | |
Mm-hmm. Okay. Okay. I see here that, uh, | 2 | 116.825996 | 118.825996 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 13 | train | |
member wants to reschedule. Okay. So it does show here that she put it that you would like to reschedule the-- | 6.58 | 120.405998 | 126.986 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 14 | train | |
she wanted to do a, um, a call | 2.121 | 127.625999 | 129.746994 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 15 | train | |
to do like an assessment. The other day, and I was on getting an appointment for the dentist. | 4.94 | 130.507004 | 135.447006 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 16 | train | |
All right. Of course. So she was supposed to call me back. | 2.3 | 136.507004 | 138.807007 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 17 | train | |
Samantha. But maybe she got tied up. Yeah. That's what probably happened. Okay. Uh, I will send her a notification, okay? For her to, uh, reach out to you. Okay. Well, I c-- I can tell you what, uh, what | 15.201 | 139.746994 | 154.947998 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 18 | train | |
I've been with you a good while, | 2.84 | 163.388 | 166.227997 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 21 | train | |
the whole time. So the lady called me yesterday. | 3.58 | 172.248993 | 175.828995 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 23 | train | |
And, uh, with those two deliveries, they send me the, | 7.68 | 177.608994 | 185.289001 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 24 | train | |
um, the pads that you lay in bed when you soil the bed, | 6.421 | 185.968994 | 192.389999 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 25 | train | |
chucks or something like that. | 2.12 | 193.990005 | 196.110001 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 26 | train | |
Mm-hmm. And I need sanitary napkins. | 2.26 | 197.850006 | 200.110001 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 27 | train | |
So she's telling me that, | 2.3 | 202.070007 | 204.369995 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 28 | train | |
uh, they never had an order for sanitary napkins. And, and that I think back maybe I did get it three times because I know I did get | 9.681 | 205.169998 | 214.850998 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 29 | train | |
the ones from them the first time that I got an order. | 3.8 | 215.910995 | 219.710999 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 30 | train | |
But I got the chucks also. | 2.02 | 220.490997 | 222.511002 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 31 | train | |
And, uh, they were the kind that I really didn't like. There was some very long, | 5.401 | 225.050995 | 230.451996 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 32 | train | |
t-to me, it's impossible. My doctor would never order me | 3.66 | 239.671997 | 243.332001 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 34 | train | |
she told me that, uh, you know, they saw the right order on, | 6.1 | 251.552994 | 257.653015 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 36 | train | |
on the, uh-- whatever the department is that, | 4.16 | 258.632996 | 262.792999 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 37 | train | |
that gets orders then approves them. Okay. Sanitary napkins. Give me one second 'cause I don't see the-- | 7.841 | 263.53299 | 271.373993 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 38 | train | |
one second. Okay. And I do have a phone number for their customer service office. Yes. I have that number. No worries. All good. Oh, you do? Okay. All right. Yes. One second. Let me check the, the previous orders. Okay. So you stated you received them before, correct? I just need those and gloves. | 20.021 | 272.574005 | 292.595001 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 39 | train | |
Huh? You stated that you did receive them before, correct? It seems as though the first, the very first order | 9.5 | 292.61499 | 302.11499 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 40 | train | |
that I got them. So maybe I got three orders, and, like, I've been with, with Premier this time for a few years. | 9.061 | 302.915009 | 311.976013 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 41 | train | |
And that's all of the time that I ever got an order from them. Okay. The only thing I-- I got an order, uh, last year-- | 9.041 | 316.415985 | 325.457001 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 42 | train | |
Yeah. Let me [crosstalk]. --and it was for chucks. Yeah. The only thing I see here is for | 6.18 | 326.497009 | 332.677002 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 43 | train | |
under pads, which is the chucks | 2.86 | 333.997009 | 336.856995 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 44 | train | |
and for gloves. Right. And then, uh, nobody meant any darn under pads. They meant sanitary pads. Okay. What do you mean by sanitary pads? Are you s-- are you--? Sanitary pads that women who are-- before they-- | 17.601 | 338.016998 | 355.618011 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 45 | train | |
before they go into the, uh, change of life-- | 4.16 | 356.89801 | 361.058014 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 46 | train | |
Okay. So-- okay. --that they use them. Yeah. That's what I need. So you're-- you need the, um, | 5.541 | 362.018005 | 367.55899 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 47 | train | |
the pad that you put on the-- on the-- | 2.38 | 368.319 | 370.699005 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 48 | train | |
okay. C-- let me see. Give me one second. I have incontinence. Disposable underpads. But I don't, uh, I don't wet in my bed | 8.06 | 372.05899 | 380.118988 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 49 | train | |
because I wear those 24 hours. [crosstalk]. | 3.121 | 380.979004 | 384.100006 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 50 | train | |
So I don't need Chucks. Yeah. Disposable underpads. [inaudible]. Okay. | 20.941 | 387.359985 | 408.300995 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 51 | train | |
Okay. So far, the only thing is I only see that order. Let me just check a old order here that you were getting before. | 6.68 | 408.321014 | 415.001007 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 52 | train | |
Okay. So that means that they probably-- the liners, that's what you're referring to. | 3.62 | 417.520996 | 421.140991 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 53 | train | |
Disposable liners. So the thing is with that-- Are those very thin? | 4.261 | 421.661011 | 425.921997 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 54 | train | |
Those are the liners that goes on the underwear. | 2.36 | 427.182007 | 429.541992 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 55 | train | |
The only problem is with that-- A-are, are they very thin? Because I really-- It doesn't-- --do need the sanitary pads. | 6.52 | 430.34201 | 436.862 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 56 | train | |
Yes. The, the thing is that they-- this is an old order. | 3.64 | 437.661987 | 441.302002 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 57 | train | |
So it could be that the reason why they didn't send it anymore because this was last-- | 4.5 | 441.963013 | 446.463013 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 58 | train | |
two years ago. Let's see here. So you do see it | 4.06 | 447.203003 | 451.263 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 59 | train | |
when I got them? You had it before. You had it before, but on this order. Yeah. And, and they act like they never had it. And somebody probably made a mistake | 7.52 | 452.183014 | 459.703003 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 60 | train | |
and changed it, uh, to just chucks. Yeah. But the thing is that this is a very old order. I'm not sure if they're able to do with it like that. I'm gonna send it to the supplies department | 15.681 | 460.442993 | 476.123993 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 61 | train | |
so they can assist with this, okay? | 2.18 | 476.884003 | 479.063995 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 62 | train | |
I'm gonna-- Okay. --put that you were getting this prior | 2.741 | 480.283997 | 483.024994 | 7183387674 by caridad.clase@vnshealth.org @ 4_05_16 PM | 63 | train |
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