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Good afternoon. Thank you for calling | 2.24 | 0 | 2.24 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 0 | train | |
No. 608-45-- Oh, 608. 604. [inaudible]. 604-4593. | 10.421 | 68.125 | 78.545998 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 9 | train | |
Okay. Thank you so much. | 6.081 | 79.166 | 85.247002 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 10 | train | |
Okay. Thank you. Am I allowed to put you on a short brief hold when I was taking a look? Yes. | 8.761 | 92.626999 | 101.388 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 12 | train | |
Thank you. [silence] | 29.162001 | 101.907997 | 131.070007 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 13 | train | |
Yes, | 9.121 | 138.130997 | 147.251999 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 14 | train | |
safety why? [inaudible]. We're trying to-- | 4.22 | 171.113998 | 175.334 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 17 | train | |
yes. We're trying to contact the doctor's office | 3.12 | 176.074005 | 179.194 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 18 | train | |
regarding for the, um, missing information and prescription request. | 4.781 | 180.014008 | 184.794998 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 19 | train | |
I need my chairs, both of them. I'm sorry? | 4.12 | 186.514999 | 190.634995 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 20 | train | |
I need electric chair and the manual. Uh, what do you need again? I'm sorry. | 7.741 | 191.994995 | 199.735992 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 21 | train | |
The electric chair and the | 2.36 | 201.475998 | 203.835999 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 22 | train | |
manual chair. Yes. Regarding for that, we don't have the prescription from the doctors. | 8.341 | 204.395996 | 212.737 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 23 | train | |
That's the reason why-- What? Yeah. That's the reason why they're contacting you regarding for this. | 5.24 | 214.957001 | 220.197006 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 24 | train | |
[inaudible]. Hold on. [inaudible] see the-- The prescription? I'm sorry. | 3.5 | 228.177994 | 231.677994 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 25 | train | |
You contacted me for the prescription? | 2.6 | 233.738998 | 236.339005 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 26 | train | |
Yes. We're trying to get the prescription from the doctors. Unfortunately, we still haven't received it yet. | 6.76 | 237.358994 | 244.119003 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 27 | train | |
For electric chair or, or, or [inaudible]-- or | 3.321 | 245.559006 | 248.880005 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 28 | train | |
the manual. Uh, it's for the toilet safety rail? | 2.94 | 250.160004 | 253.100006 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 29 | train | |
Is that the-- is that the, the [rail?] grab bar? | 2.821 | 256.399994 | 259.221008 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 30 | train | |
Hold on. No. It's not the grab bar. | 2.82 | 262.260986 | 265.080994 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 31 | train | |
Mm-hmm. It's like the toilet safety rail. Yes. That one, we haven't received a prescription. That's the reason why they're trying to contact you | 8.301 | 266.020996 | 274.321991 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 32 | train | |
regarding of this. Mm-hmm. We also tried to contact to the doctor's office, and we also fax in the prescription request to the doctor's office. But we haven't received anything yet. Maybe you have to contact the doctor's office and let them know | 14.881 | 275.381989 | 290.263 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 33 | train | |
fax it to us so we can start the process for you. | 3.6 | 290.842987 | 294.442993 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 34 | train | |
What about my electric chair and my manual chair? | 2.82 | 296.70401 | 299.523987 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 35 | train | |
Um, I'm sorry? Electric chair. Manual chair. | 4.82 | 302.864014 | 307.68399 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 36 | train | |
Okay. Regarding for the manual wheelchair, | 3.201 | 308.664001 | 311.86499 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 37 | train | |
let me take a look did they have any information regarding for this, okay? | 3.9 | 312.484985 | 316.38501 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 38 | train | |
Allow me for a moment. | 4.541 | 316.964996 | 321.506012 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 39 | train | |
[silence] | 22.181 | 322.406006 | 344.587006 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 40 | train | |
Okay. I do see a message here. | 2.121 | 344.606995 | 346.727997 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 41 | train | |
Uh, hold on. I have two chairs | 4.42 | 347.368011 | 351.787994 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 42 | train | |
coming, electric chair and a manual chair. | 3.06 | 352.447998 | 355.507996 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 43 | train | |
Yes. That's [inaudible] I see. Hold on. | 2.481 | 357.14801 | 359.628998 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 44 | train | |
They are scheduling the delivery. Hold on. Let's see. | 3.9 | 360.968994 | 364.868988 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 45 | train | |
It shows that [inaudible] Care Pharmacy, they are scheduling for the manual wheelchair-- is scheduled to be delivery on Friday. | 7.761 | 366.109009 | 373.869995 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 46 | train | |
Regarding for the electric wheelchair, | 2.14 | 374.529999 | 376.670013 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 47 | train | |
as of, um, [inaudible], they haven't received the document. | 4.1 | 378.190002 | 382.290009 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 48 | train | |
but the manual wheelchair will be delivery on Friday. | 4.06 | 389.790985 | 393.851013 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 50 | train | |
Okay. Friday. What about my electric chair? | 3.001 | 395.790985 | 398.791992 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 51 | train | |
it's under processing. Okay. They got the prescription? So they got the prescription? | 4.7 | 412.513 | 417.213013 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 54 | train | |
Yes. Mm-hmm. And then the manual wheelchair will be delivery on Friday. | 4.921 | 418.27301 | 423.194 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 55 | train | |
And the electric one-- Yes, Friday. --is | 2.72 | 423.993988 | 426.713989 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 56 | train | |
still working on it. Mm-hmm. And the toilet safety one, they have to contact to the doctor's office to get the prescription-- Okay. --fax it over to us, okay? Okay. | 12.921 | 427.294006 | 440.214996 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 57 | train | |
All right. [inaudible]. Now the phone is ringing. Mm-hmm. If Friday, you didn't receive the manual wheelchair us a callback. Ha-- | 7.161 | 440.875 | 448.036011 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 58 | train | |
Hello? | 2.32 | 448.79599 | 451.115997 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 59 | train | |
Hello? [Now | 3.2 | 454.675995 | 457.876007 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 60 | train | |
I'm?] [inaudible]. [laughter] | 4.761 | 460.115997 | 464.877014 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 61 | train | |
Okay. All right. Is there anything else I can assist you today? Thank you for being so patient. God bless | 4.02 | 466.71701 | 470.737 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 62 | train | |
No. I think I have it. Okay. Great. | 3.141 | 483.717987 | 486.859009 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 64 | train | |
So, um, glad that I can talk to you today and assist you today. You have a wonderful day, okay? Take care. You too. | 7.82 | 487.378998 | 495.199005 | 3472483213 by debbie.ng@vnshealth.org @ 12_47_20 PM | 65 | train | |
And I would like to speak to someone about changing | 3.8 | 15.763 | 19.563 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 4 | train | |
the company where I get my supplies. | 2.84 | 20.684 | 23.524 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 5 | train | |
And what is your, uh, date of birth? | 2.1 | 54.130001 | 56.23 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 9 | train | |
right. Thank you for that information. Okay. One moment, please. Le-- uh, while I pull up the account. Okay. | 7.662 | 62.530998 | 70.193001 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 11 | train | |
Okay. Thank you. [silence] Did you have another vendor in mind, or you just want to change-- Yeah. --to another vendor as per VNS Health? I have | 20.143999 | 72.473 | 92.616997 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 12 | train | |
another vendor in mind. Okay. | 3.02 | 92.717003 | 95.737 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 13 | train | |
What is the vendor? It's called, uh, | 5.821 | 96.237 | 102.057999 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 14 | train | |
the reason? Yeah. Certainly. You can tell it to me. Um, I'm get-- I'm getting-- I'm getting | 4.221 | 135.244003 | 139.464996 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 20 | train | |
Okay. And also, I get pads, uh, that I wear at night and during the day, and they're inferior. | 8.141 | 162.149002 | 170.289993 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 24 | train | |
I used to get Poise, but now I don't get Poise anymore. | 4.36 | 171.190994 | 175.550995 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 25 | train | |
And they leak when I wear them. My chair gets wet. | 3.22 | 177.112 | 180.332001 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 26 | train | |
My clothes get wet. Okay. Okay? Yes. Sure. I will certainly let them know of this, uh, information so that they can go ahead and make that change | 14.123 | 181.712006 | 195.835007 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 27 | train | |
the-- I can add the num-- the telephone number you confirmed at the beginning as a callback number, right, regarding this request? Yes. | 7.942 | 204.216003 | 212.158005 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 29 | train | |
Okay. Thank you. | 3.101 | 221.018997 | 224.119995 | 2128327385 by gemma.layne@vnshealth.org @ 9_21_21 AM | 31 | train | |
for, um-- to get my chair fixed, | 2.341 | 12.461 | 14.802 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 2 | train | |
one for my diapers, and the new bed mattress come through? | 2.68 | 15.722 | 18.402 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 3 | train | |
Okay. I'll be happy to help you with that. Um, can I get your date of birth? March the 20th, 1960. Thank you. Blanche Maldonado. | 11.102 | 20.002001 | 31.104 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 4 | train | |
Okay. Thank you. All right. Mm-hmm. Let me go ahead and get into your file to see if they | 5.201 | 50.986 | 56.187 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 7 | train | |
received those things for you. All right. Give me | 3.94 | 56.887001 | 60.827 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 8 | train | |
one second here. All right. And what was the items you said you were looking for that the doctor sent over? Yes, | 9.681 | 61.407001 | 71.087997 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 9 | train | |
Get the chair fixed. All right. So it should be three | 3.701 | 93.411003 | 97.112 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 12 | train | |
type of, uh, prescriptions here. Okay. Request for wheelchair repair has been uploaded. | 4.44 | 97.692001 | 102.132004 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 13 | train | |
That's uploaded. Um, let me see. | 3.621 | 102.671997 | 106.292999 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 14 | train | |
Okay. For wheelchair, li-- and liners | 2.52 | 109.392998 | 111.913002 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 15 | train | |
about-- Okay. --the items. Let me see. All right. So the wheelchair repair, that's a repair. That was uploaded. | 6.181 | 117.174004 | 123.355003 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 17 | train | |
Hmm. Okay. Let me see. [inaudible]. I'm | 2.76 | 124.334999 | 127.095001 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 18 | train | |
just trying to see about the liners now, and you said and the mattress. | 3.241 | 130.014999 | 133.255997 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 19 | train | |
Right. Okay. So they, they probably still missing | 8.741 | 133.936005 | 142.677002 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 20 | train | |
for the liners and the mattress 'cause I don't see that. | 2.64 | 143.276993 | 145.917007 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 21 | train | |
Let me see. Mattress and commode. Haven't? See, I don't believe people at the hospital. | 5.581 | 146.576996 | 152.158005 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 22 | train | |
Right. I'm not sure what's going on with that. But let me just look in the documents just to make sure. | 4.581 | 154.018005 | 158.598999 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 23 | train | |
Uh, let me see what this is. Equipment. | 7.821 | 160.078995 | 167.899994 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 24 | train | |
Yeah. This is for the wheelchair. Okay. Mm-hmm. Yeah. So we have the wheelchair repair request. We just don't have for the liners or the mattress. So those two things are still missing. | 9.302 | 171.539993 | 180.841995 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 25 | train | |
Yeah. I know. --long time. Oh, my God. It's a brand new year. It's | 3.781 | 188.082001 | 191.863007 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 27 | train | |
They're reaching out. They-they'll continue to reach out to them. Um, I'll make-- send a message to the supply team to let them know | 5.86 | 197.684006 | 203.544006 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 29 | train | |
that, um-- Okay. --you called to check on it. But, you know, you already tried. So hopefully, maybe they can get maybe in touch with them. | 7.381 | 204.123993 | 211.505005 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 30 | train | |
Right. So [inaudible]-- Or somebody can send it over. But these pampers that I'm using now from the vendor-- | 6.121 | 212.184998 | 218.306 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 31 | train | |
Mm-hmm. --think the quality of the pamper is very, very cheap. They don't hold my urine. I've been soaking wet by the time the aides get here in the morning. I be so soaking wet. I'm scared I might catch the skin breakdown. I don't need that. | 11.521 | 219.026001 | 230.546997 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 32 | train | |
Right. You definitely don't. [Definitely don't?]. You definitely don't. You would need maybe some liners or something to maybe help. | 6.96 | 231.147995 | 238.108002 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 33 | train | |
Yeah. Mm-hmm. That's what I need, some liners for the diaper 'cause these, these pampers are not holding the urine. | 4.181 | 239.007996 | 243.188995 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 34 | train | |
I understand. So they definitely would need to send those-- that request over. So I'm gonna let the supply team know that they should reach out to them again to see-- Thank you. --if they can get that done. | 8.461 | 244.449005 | 252.910004 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 35 | train | |
Okay. Mercy, um, Health, right? Mercy [inaudible]. Okay. No problem. I'll definitely let them know to get in touch with them so they can get that, | 8.261 | 268.332001 | 276.592987 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 38 | train | |
suffering. [crosstalk]. I'm, I'm, I'm definitely suffering 'cause I don't need no skin breakdown. I don't need no skin breakdown. My skin is, is good-- in good condition now. But soon, | 6.861 | 283.014008 | 289.875 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 40 | train | |
you know, it's gonna be a problem. Right? That wetness and stuff is gonna cause either, like, uh, like, uh, some type of too much moisture. That-- Yes. --is a problem. 'Cause women, we-- Yes. --have a problem all the time, no matter what we do. | 10.901 | 290.795013 | 301.696014 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 41 | train | |
So definitely you don't need that problem at all. | 2.62 | 302.31601 | 304.936005 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 42 | train | |
I definitely don't need it. So can you please-- can you get on those-- get on-- can you see if they can get doing-- they could answer that, get that prescription done? Yeah. And, and-- No problem. I definitely will let them know. | 10.162 | 305.515991 | 315.678009 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 43 | train | |
Thank you so much. You're welcome. Anything else I can do for you? | 3.52 | 316.238007 | 319.757996 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 44 | train | |
Okay. No. Thank you. All right. W-well, I hope you have a good day. | 3.101 | 320.278015 | 323.378998 | 3474138661 by oprah.barnett@vnshealth.org @ 10_46_19 AM | 45 | train | |
Who do I have the pleasure of speaking with today? My name is Will. | 3.721 | 3.62 | 7.341 | 5183998886 by christine.washington2@vnshealth.org @ 2_20_29 PM | 1 | train |
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