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a member, who-- hi. I have a member who was calling to get more hours. And also, she mentioned that, um, it takes a while to get to the phone, and she was requesting a little bit of patience, um, whenever she get a call. Anyway, | 11.101 | 10.301 | 21.402 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 1 | train | |
uh, her ID number is V 80198873. Mm-hmm. Bear | 3.62 | 22.062 | 25.681999 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 2 | train | |
with me. Just pulling-- | 2.24 | 26.202 | 28.441999 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 3 | train | |
I'm pulling it. Thank you. 's name? Um, . Her date of birth, home address? Okay. So all that was confirmed. | 20.702 | 31.062 | 51.764 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 4 | train | |
It was, uh, verified with the patient. Okay. | 3.88 | 51.784 | 55.664001 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 5 | train | |
And who's on the line you said? This is her. So it was the date of birth and address that was verified. | 4.961 | 56.964001 | 61.924999 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 6 | train | |
So it's the member on the line. You could put it through. Take care. Thank you for calling . My name is . Who do I have the pleasure of speaking with today? | 11.961 | 62.985001 | 74.945999 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 7 | train | |
Hi. This is . Thank you, Ms. . How are you today? | 3.28 | 75.886002 | 79.166 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 8 | train | |
Okay. Thank you. If you could have | 2.06 | 79.986 | 82.045998 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 9 | train | |
[?] call me. Thank you. I will appreciate | 2.081 | 82.646004 | 84.726997 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 10 | train | |
it. Sure. Bear with me on the line so I can send her a message. | 2.86 | 85.586998 | 88.446999 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 11 | train | |
Thank you. One second. | 24.761999 | 89.446999 | 114.209 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 12 | train | |
What should I say is in reference to, Ms. ? Shoes. | 2.36 | 114.228996 | 116.588997 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 13 | train | |
Regarding shoes? Yes. Are you trying to obtain some shoes? Yes. | 8.381 | 118.009003 | 126.389999 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 14 | train | |
Okay. 'Cause I could give you some information if you need. What type of shoes? Diabetic, orthopedic shoes? The, the shoes for, uh, | 10.101 | 127.790001 | 137.891006 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 15 | train | |
uh, a gait problem and balance. | 3.18 | 138.770996 | 141.951004 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 16 | train | |
Mm-hmm. Mm-hmm. I would suggest what you need to, to submit is a prescription | 5.741 | 142.610992 | 148.352005 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 17 | train | |
for the shoes here. I can give you a fax number. | 2.76 | 149.231995 | 151.992004 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 18 | train | |
I submitted all this stuff. You already did. Yes. Let me take a look. All right? | 5.68 | 153.432007 | 159.112 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 19 | train | |
Yes. Because I got back, uh, | 2 | 165.593002 | 167.593002 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 20 | train | |
in the mail and, and, uh-- | 2.3 | 168.253006 | 170.552994 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 21 | train | |
and, uh, | 3.061 | 173.332993 | 176.393997 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 22 | train | |
typed everything that was on the prescription except, uh, it was in a typed form. And I don't know how to deal with that. I've always | 11.341 | 177.313995 | 188.654999 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 23 | train | |
before had, had, uh-- So where is these shoes? I never get to deal with that. Well, it seems like that was approved on the 15th of September. | 10.981 | 189.294998 | 200.276001 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 24 | train | |
Oh, good. Maybe that's why-- It's with-- --I got it. Yeah, yeah. It's new-- it's with . . Oh, good. | 5.36 | 202.276001 | 207.636002 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 25 | train | |
Yeah. Do you want me to get you a number for them? | 2.08 | 208.136002 | 210.216003 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 26 | train | |
Oh, yes, please. Yeah, sure. It should be in my, | 2.941 | 210.996002 | 213.936996 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 27 | train | |
my book. I-I've lost my book. | 2.38 | 214.597 | 216.977005 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 28 | train | |
Oh, my goodness. 'Cause they will tell you from there how to pick up or what you need to do | 5.38 | 217.716995 | 223.097 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 29 | train | |
in order to get them. Oh, great. Thank | 2.641 | 224.057007 | 226.697998 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 30 | train | |
you so much. You're welcome. It's 212-- Hold on. | 2.98 | 227.477997 | 230.457993 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 31 | train | |
Oh, God, I, I dropped my pen again. No, take your time. I'm just writing some notes here, okay? Take your time. Okay. Just a second. This is a-- I can't believe how many-- | 15.421 | 231.457993 | 246.878998 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 32 | train | |
this is not a pen. This is a magnifying glass. Hold on. | 27.941999 | 248.119003 | 276.061005 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 33 | train | |
I guess I should eat something. I-I've been on the phone ever since I got | 13.361 | 276.080994 | 289.441986 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 34 | train | |
up. Okay. The phone number is 212-- Yeah. 426-- 426. 9300. 9300. Wow. I | 9.02 | 290.463013 | 299.483002 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 35 | train | |
can get new shoes. At least one thing | 3.141 | 300.963013 | 304.104004 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 36 | train | |
is going good. . Oh, God. | 3.06 | 304.984009 | 308.044006 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 37 | train | |
Listen, that's all we need. One, one thing going good today. -3900? Um, | 5.32 | 308.944 | 314.264008 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 38 | train | |
let me get that again for you. . Oh, thank | 3.26 | 316.204987 | 319.464996 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 39 | train | |
you. Slight difference. All important. Thank you very much. | 7.06 | 320.144989 | 327.204987 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 40 | train | |
Hmm. You're welcome. What's your name? My name is . S-Serene. Oh, what a . , like the old-fashioned name, . Oh, . Yes. | 6.081 | 328.204987 | 334.286011 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 41 | train | |
Yes. My sweet . | 2.9 | 334.966003 | 337.865997 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 42 | train | |
Exactly. That's the song I was named after. does that go? | 5.921 | 338.365997 | 344.286987 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 43 | train | |
Um, I can't really tune it out right now. | 3.26 | 345.807007 | 349.066986 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 44 | train | |
Um-- Uh, I can't either. I know what you mean. But you got it in your head, and I got it in my head too. Okay. But I can't really sing it out. I'm sorry. We'll remember it at the same time. Yeah, probably. | 11.501 | 350.046997 | 361.548004 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 45 | train | |
At least you-you'll remember it sooner than I will | 2.34 | 362.488007 | 364.828003 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 46 | train | |
'cause you're younger than I. Yeah, I'm gonna let-- I've sent a message to . Okay. But I'm gonna let her know that I answered your question. Bear with me. Thank you very much. | 7.501 | 365.708008 | 373.209015 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 47 | train | |
I appreciate it. You're welcome. 9300 426. All right. | 4.1 | 374.109009 | 378.209015 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 48 | train | |
Very good. Thanks. I'll call right now. Bear with me. Additional information. | 12.381 | 379.408997 | 391.790009 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 49 | train | |
My sweet . I | 2.181 | 392.410004 | 394.591003 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 50 | train | |
can remember her name. Something like that. . I smile. Da da da da | 6.04 | 395.931 | 401.971008 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 51 | train | |
da da da. I | 2.4 | 402.531006 | 404.931 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 52 | train | |
phone number? . This computer's driving me crazy today. Well, I'll tell-- I'll tell you her number. No, I have it. Will it tell us? It's just that I, I tried to copy it to put it in the notes, and it was gone. Yeah, it happens with something. I got it though. That's why I don't like computers. | 15.401 | 422.433014 | 437.834015 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 54 | train | |
Yeah. They can get you really nutsy, I'll tell you. | 2.74 | 438.653992 | 441.394012 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 55 | train | |
Your head is more re-reliable sometimes. Sometimes. | 3.541 | 442.334015 | 445.875 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 56 | train | |
Sometimes. And that's about it. | 6.78 | 446.975006 | 453.755005 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 57 | train | |
Anything else I can help you with today? 347 25-- 9-- 907 2579. No. Thank you very | 6.501 | 455.415009 | 461.915985 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 58 | train | |
much, . I appreciate your help. You have a great day. | 4.46 | 462.556 | 467.015991 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 59 | train | |
Thank you for calling . Thank you , . You too. Bye-bye. Bye. | 9.281 | 467.635986 | 476.916992 | 2122608644 by lorraine.flores@vnshealth.org @ 1_19_55 PM | 60 | train | |
Thank you for calling . My name is . Who do I have the pleasure of speaking | 4.3 | 0 | 4.3 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 0 | train | |
with? . Miss . Okay. Good morning. Oh, well, good afternoon now. | 3.6 | 7.121 | 10.721 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 1 | train | |
And, um-- Mm-hmm. --I do see that you remember. | 2.28 | 11.281 | 13.561 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 2 | train | |
Do you mind providing your name, date of birth, and address? | 2.3 | 14.202 | 16.502001 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 3 | train | |
Um, . Address, 216 West 149th Street. Birthday, January 5th, 1962. | 7.601 | 17.802 | 25.403 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 4 | train | |
We also need the apartment number, city, and zip code. Oh, apartment 1B, , , zip code . Mm-hmm. | 6.301 | 27.763 | 34.063999 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 5 | train | |
Thank you. Thank you. And, uh, what would be a good, uh, number to reach you just in case? | 5.78 | 35.084 | 40.863998 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 6 | train | |
This number. . Thank you. Thank you, . Just a moment while I open your profile. Okay. And before we begin, | 15.882 | 41.424 | 57.306 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 7 | train | |
in order to properly document your verbal consent, this conversation will be recorded. We would like to communicate with you by phone, text, and/or email about visit reminders, changes to appointments, and other service-related matters, including satisfaction surveys and newsletters. | 14.662 | 57.866001 | 72.528 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 8 | train | |
Standard message and data rates may apply to these communications, | 2.74 | 73.167999 | 75.907997 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 9 | train | |
and you may opt out at any time. Do you agree to receive these communications? | 3.581 | 76.468002 | 80.049004 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 10 | train | |
Uh, I don't have nothing you could text me with. Hmm. You don't have an email address, either. No, no, no. Okay. So would you still like to provide the, uh, number that we can call you with service-related matters? Yes. | 13.701 | 82.528999 | 96.230003 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 11 | train | |
All right. Is it this phone number? Yes. | 2.221 | 97.830002 | 100.051003 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 12 | train | |
Okay. All right. So how can I help you today, Miss ? Well, I called, like, um, like, last week | 6.2 | 109.652 | 115.851997 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 13 | train | |
for my, um, diabetic supplies, | 2.021 | 116.612 | 118.633003 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 14 | train | |
and I'm trying to see what's-- did they process my papers yet. Did they send them out, or, or what's going on with my, um, diabetic supplies. | 9.101 | 119.273003 | 128.373993 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 15 | train | |
Let me just check on that for you. Bear with me. | 2.22 | 131.434006 | 133.654007 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 16 | train | |
Okay. So you're talking about the, uh-- | 4.06 | 206.442001 | 210.501999 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 17 | train | |
Yes. That's what you're referring to, right? Okay. Yes. | 2.78 | 220.843994 | 223.623993 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 19 | train | |
So we have that, and they should be processing the request. Let me see. | 4.801 | 228.664001 | 233.464996 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 20 | train | |
Seems like it's currently under review at the moment. Mm-hmm. | 3.52 | 251.987 | 255.507004 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 21 | train | |
So, um, there hasn't been a decision just yet, but it's under review. We have everything we need. Oh, | 5.701 | 265.14801 | 270.848999 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 22 | train | |
yeah, but-- It shouldn't be much longer now. --I'm, I'm running-- I done ran out of my, my test strips. Mm-hmm. | 6.301 | 271.468994 | 277.769989 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 23 | train | |
And I called, like, a couple of-- a week ahead of time, | 3.22 | 278.470001 | 281.690002 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 24 | train | |
and I went to the doctor. Now, it-it's still a process, and this is crazy, | 3.96 | 282.390015 | 286.350006 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 25 | train | |
and I don't have no test strips or nothing. | 2.04 | 287.351013 | 289.390991 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 26 | train | |
I had bought some, but I didn't-- I didn't have enough to buy a lot | 3.48 | 290.830994 | 294.311005 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 27 | train | |
'cause I figured by Monday it should be, like, in the makings. | 3.481 | 295.230988 | 298.712006 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 28 | train | |
Oh, boy. Oh, no. Okay. I'll let them know. | 3.44 | 300.671997 | 304.112 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 29 | train | |
Okay. Thank you. Okay. | 25.702 | 307.233002 | 332.934998 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 30 | train | |
So I'm about to send the message over to the supply team. Is there anything else I can help with? No, thank you. All right. Well, no problem. Thank you for calling . You have a nice day, Miss . Take care. Mm-hmm. All right. Bye. | 13.022 | 333.015015 | 346.036987 | 2123484192 by erison.melo@vnshealth.org @ 11_20_46 AM | 31 | train | |
Good afternoon. Thank you for calling . My name is . Who do you have the pleasure of speaking with? . | 6.101 | 0 | 6.101 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 0 | train | |
I'll be happy to assist you today. May I please verify your date of birth and mailing address? | 4.461 | 7.741 | 12.202 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 1 | train | |
August 27th, 1938. | 2.18 | 14.222 | 16.402 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 2 | train | |
Thank you. Uh, , Apartment 3P as | 3.901 | 17.582001 | 21.483 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 3 | train | |
in nk you so much. This phone number you called today is the best callback number for you? | 3.74 | 22.023001 | 25.763 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 4 | train | |
Yes. Thank you. Is it okay to address you by your first name, or how would you like to be called? Miss is good. | 6.661 | 26.563 | 33.223999 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 5 | train | |
Thank you. Miss ? Yes. | 2.161 | 34.683998 | 36.845001 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 6 | train | |
Okay. Thank you so much. And how may I assist you today, please? | 3.08 | 37.465 | 40.544998 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 7 | train | |
Um, i-- the wheelchair that I have is broken. Mm-hmm. I need to get a new wheelchair. I don't know how to go about it. | 6.701 | 42.264999 | 48.966 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 8 | train | |
Okay. Here's the procedure of getting the new wheelchair. | 3.361 | 49.945999 | 53.306999 | 2128313555 by jamesjessey.joseph@vnshealth.org @ 1_56_06 PM | 9 | train |
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