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4 values
001
speaker12
male
Thank you for calling Vantel Mobile. Could I take your full name, your mobile number, and the security word on the account? Thank you, Mr. Casteiano, the number 07 70 09 00 4 12 is verified. What can I help you with today? Your current plan ends on the 10th of July, and you're paying £41 a month for 12 gigabyte data. I...
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logitech_h340
callcenter1
002
speaker12
male
Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arrange your equipment delivery. Your CPAP machine and supply of replacement mask have been approved by you...
[ { "start": 1.9342457865168539, "end": 36.403497623163354, "label": "mix", "text": "Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arra...
jabra_evolve2_30
callcenter2
003
speaker12
male
Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arrange your equipment delivery. Your CPAP machine and supply of replacement mask have been approved by you...
[ { "start": 0.771300349178911, "end": 38.950667633535, "label": "mix", "text": "Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arrange ...
livey_805dm
callcenter2
004
speaker12
male
Thank you for calling Polaris Airline premium support. May I take your booking reference and the lead passenger's name, please? Thank you, I've found your booking. How can I help you today? I'm very sorry your flight to Madrid was cancelled. I'll rebook you onto the 8:15 a.m. service tomorrow morning at no extra cost. ...
[ { "start": 2.902982646889401, "end": 32.644861463133644, "label": "mix", "text": "Thank you for calling Polaris Airline premium support. May I take your booking reference and the lead passenger's name, please? Thank you, I've found your booking. How can I help you today? I'm very sorry your flight t...
logitech_h340
callcenter2
005
speaker12
male
Thank you for calling Polaris Airline premium support. May I take your booking reference and the lead passenger name, please? Thank you, I've found your booking. How can I help you today? I'm very sorry your flight to Madrid was cancelled. I'll rebook you onto the 8:15 a.m. service tomorrow morning at no extra cost. As...
[ { "start": 2.6427282437337944, "end": 21.141825949870356, "label": "primary", "text": "Thank you for calling Polaris Airline premium support. May I take your booking reference and the lead passenger name, please? Thank you, I've found your booking. How can I help you today? I'm very sorry your fligh...
telekonnectors_sirius_qd
callcenter2
006
speaker12
male
Hello, this is Marcus with Cedar Grove Property Management, thanks for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, unit number, and a contact number for our files? Thank you, Emma. Unit 14B shows a rent balance of $1,150...
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cyber_acoustics_ac_204tr_2
callcenter3
007
speaker12
male
Hello, this is Marcus with Cedar Grove Property Management, thanks for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, unit number, and a contact number for our files? Thank you, Emma. Unit 14B shows a rent balance of $1,150...
[ { "start": 1.4077949524632671, "end": 12.529375076923078, "label": "mix", "text": "Hello, this is Marcus with Cedar Grove Property Management, thanks for calling in. I understand you have a question regarding your monthly rent payment, let's review your account." }, { "start": 12.95171356266...
jabra_biz_1500
callcenter3
008
speaker12
male
Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone number for the itinerary? Wonderful, Diana. The 7-night package to Lisbon including flights and hotel comes...
[ { "start": 0.858676750216076, "end": 23.231976337757626, "label": "mix", "text": "Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone numbe...
jabra_evolve_10
callcenter3
009
speaker12
male
Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you are interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone number for the itinerary? Wonderful, Diana. The 7-night package to Lisbon including flights and hotel come...
[ { "start": 0.6643258426966292, "end": 23.284620786516854, "label": "mix", "text": "Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you are interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone num...
livey_410dm_plus
callcenter3
010
speaker12
male
Hello, this is Marcus with Cedar Grove Property Management, Thank for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, unit number, and a contact number for our files? Thank you, Emma. Unit 14B shows a rent balance of $1,150 ...
[ { "start": 3.8218561263765687, "end": 27.6972172344146, "label": "primary", "text": "Hello, this is Marcus with Cedar Grove Property Management, Thank for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, u...
poly_blackwire_8225
callcenter3
011
speaker12
male
Good afternoon, you have reach Ironclad Fitness membership services, this is Carlos. I understand you like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and phone number for verification? Thank you, Areg. Membership IC 6620 currently runs at 49 monthly under ...
[ { "start": 2.0548804480694347, "end": 26.426720482641603, "label": "mix", "text": "Good afternoon, you have reach Ironclad Fitness membership services, this is Carlos. I understand you like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and...
cyber_acoustics_ac_204tr_2
callcenter4
012
speaker12
male
Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're scheduled for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and mobile number to reach you? Thank you, Karine. Order FL-9902 is booked for a technician visit this Friday be...
[ { "start": 1.348031581797235, "end": 13.858760613656008, "label": "primary", "text": "Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're scheduled for a new installation, let's confirm the appointment details. May I have the account holder's name," }, { "start...
cyber_acoustics_ac_304tr
callcenter4
013
speaker12
male
Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're schedule for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and a mobile number to reach you? Thank you, Karine. Order FL-9902 is booked for a technician visit this Friday b...
[ { "start": 1.5897121866897148, "end": 27.621249243733796, "label": "mix", "text": "Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're schedule for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and a mobi...
jabra_biz_1500
callcenter4
014
speaker12
male
Good afternoon, you have reach Ironclad Fitness member service, this is Carlos. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and phone number for verification? Thank you, Areg. Membership IC-6620 currently runs at $49 monthly under th...
[ { "start": 1.5948937986171132, "end": 26.840895635263614, "label": "mix", "text": "Good afternoon, you have reach Ironclad Fitness member service, this is Carlos. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and ph...
jabra_evolve2_30
callcenter4
015
speaker12
male
This is Carlos I understand you would like to make changes to your membership plan, let's take a look. Could you share your full name, mer, membership ID, and phone number for verification? Thank you, Areg. Membership IC-6620 currently runs at $49 monthly under the standard tier. Switching to the premium tier raises th...
[ { "start": 2.0283905721694038, "end": 24.9273291615358, "label": "mix", "text": "This is Carlos I understand you would like to make changes to your membership plan, let's take a look. Could you share your full name, mer, membership ID, and phone number for verification? Thank you, Areg. Membership I...
logitech_h340
callcenter4
016
speaker17
female
Thank you for calling Greenfield Telecom. Could you confirm the name on the account and your security word before we continue? Thank you, Mrs. Okafor, that's verified. How can I help you today? I've reviewed your bill and found $63 of roaming charges from your trip to Lisbon last week. As a one-time courtesy, I'll cred...
[ { "start": 1.6394860060666876, "end": 29.18285414089815, "label": "mix", "text": "Thank you for calling Greenfield Telecom. Could you confirm the name on the account and your security word before we continue? Thank you, Mrs. Okafor, that's verified. How can I help you today? I've reviewed your bill ...
cyber_acoustics_ac_204tr_2
callcenter1
017
speaker17
female
Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arrange your equipment delivery. Your CPAP machine and a supply of replacement masks have been approved to ...
[ { "start": 1.7131066090537586, "end": 31.21863532759343, "label": "mix", "text": "Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arran...
jabra_evolve2_30
callcenter1
018
speaker17
female
Thank you for calling Polaris Airlines premium support. May I take your booking reference and the lead passenger's name, please? Thank you, I've found your booking. Can I help you today? I'm very sorry your flight to Madrid was cancelled. I'll rebook you onto the 8:15 a.m. service tomorrow morning at no extra cost. As ...
[ { "start": 3.3817906222990493, "end": 9.848723340370784, "label": "primary", "text": "Thank you for calling Polaris Airlines premium support. May I take your booking reference and the lead passenger's name, please?" }, { "start": 10.738668240975798, "end": 30.40645054434658, "label":...
poly_blackwire_8225
callcenter1
019
speaker17
female
Thank you for calling Vantel Mobile. Could I take your full name, your mobile number, and the security word on the account? Thank you, Mr. Castellano, the number 07700 900 412 is verified. What can I help you with today? Your current plan ends on the 10th of July, and you're paying $41 a month for 12 gigabytes of data....
[ { "start": 1.313933455488332, "end": 7.117139341717699, "label": "primary", "text": "Thank you for calling Vantel Mobile. Could I take your full name, your mobile number, and the security word on the account?" }, { "start": 7.582490878291867, "end": 16.615783384774147, "label": "mix"...
jabra_evolve2_30
callcenter2
020
speaker17
female
Thank you for calling Meridian Bank. Before we began, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr. Carter, that all matches, so you're fully verified. Now, how can I help you today? I'm sorry to hear ...
[ { "start": 3.2750525671786157, "end": 48.53349360347939, "label": "mix", "text": "Thank you for calling Meridian Bank. Before we began, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr....
livey_805dm
callcenter2
021
speaker17
female
Thank you for calling Ashbourne Bank's fraud line. Before we proceed, may I confirm your full name, your sort code, and last four digits of your accounts? Thank you, Mrs. Lindqvist, your account ending 3072 is verified. I'm calling about some activity we'd like to check with you. At 11:42 last night, we flagged 3 trans...
[ { "start": 2.4039866032843564, "end": 10.657673941227312, "label": "primary", "text": "Thank you for calling Ashbourne Bank's fraud line. Before we proceed, may I confirm your full name, your sort code, and last four digits of your accounts?" }, { "start": 11.21860414866033, "end": 42.95...
poly_blackwire_8225
callcenter2
022
speaker17
female
Good afternoon, you've reached Ironclad Fitness member services, this is Chloe. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and a phone number for verification? Thank you, Vahagn. Membership IC-6620 currently runs at $49 monthly unde...
[ { "start": 0.7336627104580812, "end": 24.088592326706998, "label": "primary", "text": "Good afternoon, you've reached Ironclad Fitness member services, this is Chloe. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, an...
jabra_evolve2_30
callcenter3
023
speaker17
female
Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a callback number? Thank you, Sona. Order UT-77145 shows a jacket purchased for 64 dollars 99 2 weeks ag...
[ { "start": 1.649696800345722, "end": 23.72421112878133, "label": "mix", "text": "Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a c...
jabra_evolve_10
callcenter3
024
speaker17
female
Good afternoon, you've reached Ironclad Fitness member services, this is Chloe. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and a phone number for verification? Thank you, Vahagn. Membership IC-6620 currently runs at $49 monthly unde...
[ { "start": 0.8484943820224718, "end": 23.51541573033708, "label": "mix", "text": "Good afternoon, you've reached Ironclad Fitness member services, this is Chloe. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and a p...
livey_805dm
callcenter3
025
speaker17
female
Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a callback number? Thank you, Sona. Order UT-77145 shows a jacket purchased for 64 dollars 99, 2 weeks a...
[ { "start": 1.2340103716508213, "end": 22.582389801210027, "label": "mix", "text": "Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a...
logitech_h340
callcenter3
026
speaker17
female
Hello, this is Ester with Cedar Grove Property Management, thanks for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, unit number, and a contact number for our files? Thank you, Emma. Unit 14B shows a rent balance of $1,150 ...
[ { "start": 2.7361868141745895, "end": 13.608929154710456, "label": "primary", "text": "Hello, this is Ester with Cedar Grove Property Management, thanks for calling in. I understand you have a question regarding your monthly rent payment, let's review your account." }, { "start": 13.96895373...
cyber_acoustics_ac_304tr
callcenter4
027
speaker17
female
Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Could you confirm your full name, the card number, and your registered phone number? Thank you, Artur. I have the card ending in 6647 ready for activation on you...
[ { "start": 0.10862770095073467, "end": 5.78442507562662, "label": "primary", "text": "Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand" }, { "start": 5.865895851339672, "end": 22.9385496555574, "label": "mix", "text": "you'd like to activat...
jabra_biz_1500
callcenter4
028
speaker17
female
Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Could you confirm your full name, the card number, and your registered phone number? Thank you, Artur. I have the card ending in 6647 ready for activation on you...
[ { "start": 1.2272634606741573, "end": 22.784412943820225, "label": "mix", "text": "Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Could you confirm your full name, the card number, and you...
jabra_evolve2_40
callcenter4
029
speaker17
female
Good day, thank you for calling Horizon Getaways, my name is Ester. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone number for the itinerary? Wonderful, Diana. The 7-night package to Lisbon including flights and hotel comes...
[ { "start": 0.8001062074330164, "end": 23.888885336214347, "label": "mix", "text": "Good day, thank you for calling Horizon Getaways, my name is Ester. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone numb...
logitech_h340
callcenter4
030
speaker20
female
Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr. Carter, that all matches, so you're fully verified. Now, how can I help you today? I'm sorry to hear ...
[ { "start": 1.4118182852203975, "end": 52.35492807692308, "label": "mix", "text": "Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr....
jabra_evolve_10
callcenter1
031
speaker20
female
Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically ...
[ { "start": 1.0928087282180787, "end": 40.229030638330435, "label": "primary", "text": "Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I hel...
livey_500dm_ainc
callcenter1
032
speaker20
female
Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically ...
[ { "start": 1.9123077668539328, "end": 44.95394258081245, "label": "mix", "text": "Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you...
logitech_h340
callcenter1
033
speaker20
female
Yes. Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historic...
[ { "start": 0, "end": 47.4248867761452, "label": "mix", "text": "Yes. Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I com...
poly_blackwire_8225
callcenter1
034
speaker20
female
Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC, please? Thank you, Ms. Fernandes, you're verified. How can I help you today? I can confirm your MI RI scan at the Pennine Clinic in Manchester is covered under your policy, and I'm starti...
[ { "start": 1.0108115816767502, "end": 33.44867415730337, "label": "mix", "text": "Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC, please? Thank you, Ms. Fernandes, you're verified. How can I help you today? I can co...
cyber_acoustics_ac_204tr_2
callcenter2
035
speaker20
female
Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which i...
[ { "start": 1.55811072450985, "end": 26.02045295084611, "label": "primary", "text": "Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. Wha...
cyber_acoustics_ac_304tr
callcenter2
036
speaker20
female
Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which i...
[ { "start": 1.3083072601555747, "end": 39.046741562243255, "label": "mix", "text": "Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What...
jabra_evolve2_40
callcenter2
037
speaker20
female
Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which i...
[ { "start": 1.198186320492803, "end": 38.684309375808276, "label": "mix", "text": "Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What ...
logitech_h340
callcenter2
038
speaker20
female
Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC, please? Thank you, Ms. Fernandes, you're verified. How can I help you today? I can confirm your MRI scan at the Pennine Clinic in Manchester is covered under your policy, and I'm starting...
[ { "start": 4.270823401469317, "end": 29.174715703543647, "label": "primary", "text": "Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC, please? Thank you, Ms. Fernandes, you're verified. How can I help you today? I ca...
telekonnectors_sirius_qd
callcenter2
039
speaker20
female
Good afternoon, thank you for reaching SkyPath Airlines Reservations. This is Hanna speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the passenger's full name, the booking confirmation code, and a contact number in case we lose the line? Perfect...
[ { "start": 5.293698305815793, "end": 36.26783188209105, "label": "mix", "text": "Good afternoon, thank you for reaching SkyPath Airlines Reservations. This is Hanna speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the passeng...
jabra_biz_1500
callcenter3
040
speaker20
female
Hello, this is Priya calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protection, may I verify your name, the last 4 digits of your card, and your registered phone line? Thank you...
[ { "start": 1.466908717372515, "end": 31.73857043042351, "label": "mix", "text": "Hello, this is Priya calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protecti...
jabra_evolve2_30
callcenter3
041
speaker20
female
Hello, this is Priya calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protection, may I verify your name, the last 4 digits of your card, and your re registered phone line? Thank ...
[ { "start": 1.1121605020571341, "end": 12.170576695332755, "label": "primary", "text": "Hello, this is Priya calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual," }, { "start": 12.246405833621434, "end": 23...
logitech_h340
callcenter3
042
speaker20
female
Good afternoon, thank you for reaching SkyPath Airlines Reservations. This is Hanna speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the passenger's full name, the booking confirmation code, and a contact number in case we lose the line? Perfect...
[ { "start": 2.17347829742948, "end": 22.30177898195843, "label": "primary", "text": "Good afternoon, thank you for reaching SkyPath Airlines Reservations. This is Hanna speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the pass...
telekonnectors_fs_v2
callcenter3
043
speaker20
female
Good morning, you've reached Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, and a contact number for our notes. Thank you, Lilit. Your account 4471-B reflects usage of 512 kilowa...
[ { "start": 2.3901509982713915, "end": 29.023262121866892, "label": "mix", "text": "Good morning, you've reached Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address,...
cyber_acoustics_ac_204tr_2
callcenter4
044
speaker20
female
Thank you for calling Drivewell Car Rentals, this is Sarah at the reservations desk. I hear you'd like to extend your current rental period, let's see what's available. Could I get the renter's name, rental agreement number, and a reachable phone line? Perfect, agreement DW-3364 under John Smith vehicle due back tomorr...
[ { "start": 1.3620224719101122, "end": 9.936573033707864, "label": "primary", "text": "Thank you for calling Drivewell Car Rentals, this is Sarah at the reservations desk. I hear you'd like to extend your current rental period," }, { "start": 10.060393258426966, "end": 24.702134831460672,...
cyber_acoustics_ac_304tr
callcenter4
045
speaker20
female
Good morning, you have reached Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, and a contact number for our notes. Thank you, Lilit. Your account 4471-B reflects usage of 512 kilo...
[ { "start": 0.8345931339671564, "end": 25.87238715298185, "label": "mix", "text": "Good morning, you have reached Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address...
jabra_evolve2_40
callcenter4
046
speaker20
female
Thank you for calling Drivway, Drivewell Car Rentals, this is Sarah at the reservations desk. I hear you'd like to extend your current rental period, let's see what's available. Could I get the renter's name, rental agreement number, and a reachable phone line? Perfect, agreement DW-3364 under John Smith vehicle due ba...
[ { "start": 1.188258433880726, "end": 7.2780829075194475, "label": "primary", "text": "Thank you for calling Drivway, Drivewell Car Rentals, this is Sarah at the reservations desk." }, { "start": 7.426615211754537, "end": 28.555335489196196, "label": "mix", "text": "I hear you'd l...
livey_410dm_plus
callcenter4
047
speaker20
female
Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a callback number? Thank you, Sona. Order UT-77145 shows a jacket purchased for 64.99 USD 2 weeks ago. S...
[ { "start": 5.72617952705769, "end": 20.171769414698137, "label": "primary", "text": "Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and...
livey_500dm_ainc
callcenter4
048
speaker20
female
Good morning, you've reach Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, and a contact number for our notes. Thank you, Lilit. Your account 4481-B reflects usage of 512 kilowatt...
[ { "start": 1.2726260898876403, "end": 25.356110877448693, "label": "mix", "text": "Good morning, you've reach Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, a...
logitech_h340
callcenter4
049
speaker20
female
Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a callback number? Thank you, Sona. Order UT-77145 shows a jacket purchased for 64.99 USD 2 weeks ago. S...
[ { "start": 1.4546679991356957, "end": 31.370231633535006, "label": "mix", "text": "Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a...
poly_blackwire_8225
callcenter4
050
speaker23
female
Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC, please. Thank you, Ms. Fernandes, you are verified. How can I help you today? I can confirm your MRI scan at the Penny Clinical in Manchester is covered under your policy, and I am starti...
[ { "start": 0.2506071210025929, "end": 7.100535095073466, "label": "primary", "text": "Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC," }, { "start": 7.18407080207433, "end": 31.400379338709676, "labe...
cyber_acoustics_ac_204tr_2
callcenter1
051
speaker23
female
Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which i...
[ { "start": 0.23924509134234906, "end": 35.40830705849879, "label": "mix", "text": "Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What...
jabra_evolve2_30
callcenter1
052
speaker23
female
Thank you for calling the Vertex IT helpdesk. To verify you, I'll send one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which is ...
[ { "start": 0.8923530682800346, "end": 7.317295159896283, "label": "primary", "text": "Thank you for calling the Vertex IT helpdesk. To verify you, I'll send one-time passcode to your registered mobile" }, { "start": 7.495765773552291, "end": 36.20970480656823, "label": "mix", "te...
jabra_evolve_10
callcenter1
053
speaker23
female
Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr. Carter, that all matches, so you are fully verified. Now, how can I help you today? I'm sorry to hear...
[ { "start": 1.3795239438128657, "end": 30.18129775280899, "label": "primary", "text": "Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you,...
cyber_acoustics_ac_304tr
callcenter2
054
speaker23
female
Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically ...
[ { "start": 0.7675231830189737, "end": 35.6603181268392, "label": "mix", "text": "Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you ...
jabra_biz_1500
callcenter2
055
speaker23
female
Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr. Carter, that all matches, so you are fully verified. Now, how can I help you today? I'm sorry to hear...
[ { "start": 1.3461669725947267, "end": 49.595634993338024, "label": "mix", "text": "Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr...
jabra_evolve2_40
callcenter2
056
speaker23
female
Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you are verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically...
[ { "start": 1.7041969461923236, "end": 34.93604034506873, "label": "mix", "text": "Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you are verified. How can I help yo...
jabra_evolve_10
callcenter2
057
speaker23
female
Thank you for calling Brightwave Wealth. May I confirm your account number, your name, and your memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically mark...
[ { "start": 1.279978999712391, "end": 37.55728582771585, "label": "mix", "text": "Thank you for calling Brightwave Wealth. May I confirm your account number, your name, and your memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you toda...
livey_805dm
callcenter2
058
speaker23
female
Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reached? Found it reservation RB7729 under Anahit Vardyan, che...
[ { "start": 1.1799506511581077, "end": 26.486130426439004, "label": "mix", "text": "Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ...
cyber_acoustics_ac_204tr_2
callcenter3
059
speaker23
female
Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you would like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reached? Found it reservation RB-7729 under Anahit Vardaya...
[ { "start": 0.5103862929991356, "end": 15.45741344511668, "label": "primary", "text": "Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you would like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reser...
cyber_acoustics_ac_304tr
callcenter3
060
speaker23
female
Thanks for calling Meridian Health Insurance, my name is Oksana. How can I support to this morning? I hear you are following up on a submitted claim, so let's locate the file together. Could you share the policy holder's name, claim number, and a callback number for our records? I have found it claim CL-99042 filed und...
[ { "start": 1.7358707968885045, "end": 8.004293118985881, "label": "primary", "text": "Thanks for calling Meridian Health Insurance, my name is Oksana. How can I support to this morning?" }, { "start": 9.11332168366465, "end": 28.248083134315923, "label": "mix", "text": "I hear yo...
jabra_biz_1500
callcenter3
061
speaker23
female
Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you would like to move, modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be rea you can be reached? Found it reservation RB-7729...
[ { "start": 1.6754469173409965, "end": 26.94874045666684, "label": "mix", "text": "Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you would like to move, modify your upcoming stay, so let's take a look at the booking. May I have the guest name, res...
livey_410dm_plus
callcenter3
062
speaker23
female
Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reached? Found it reservation RB-7729 under Anahit Vardanyan, ...
[ { "start": 1.8159125900771356, "end": 23.606865917648438, "label": "mix", "text": "Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ...
poly_blackwire_8225
callcenter3
063
speaker23
female
Thank you for calling Meridian Health Insurance, my name is Oksana. How can I support you this morning? I hear you're following up on a submitted claim, so let's locate that file together. Could you share the policy holder's name, claim number, and a callback number for our records? I have found it claim CL-99042 filed...
[ { "start": 1.0034121899089632, "end": 29.40434218126592, "label": "mix", "text": "Thank you for calling Meridian Health Insurance, my name is Oksana. How can I support you this morning? I hear you're following up on a submitted claim, so let's locate that file together. Could you share the policy ho...
telekonnectors_fs_v2
callcenter3
064
speaker27
male
Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ...
[ { "start": 2.9501650381137714, "end": 9.656468300862258, "label": "primary", "text": "Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation?" }, { "start": 10.751374956004868, "end": 36.0710913...
cyber_acoustics_ac_204tr_2
callcenter1
065
speaker27
male
Good morning, you've reached Halewood Energy. May I confirm your full name, the supply address, and your account number, please? Thank you, Mr. Pereira, I've located account HE-2049113 at 7 Sutton Rise. How can I help you today? I understand the latest bill of £214 seemed high. I can see it was based on an estimated re...
[ { "start": 0.8804374794736053, "end": 37.65564452873895, "label": "mix", "text": "Good morning, you've reached Halewood Energy. May I confirm your full name, the supply address, and your account number, please? Thank you, Mr. Pereira, I've located account HE-2049113 at 7 Sutton Rise. How can I help ...
jabra_evolve_10
callcenter1
066
speaker27
male
Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ...
[ { "start": 2.4749776534399497, "end": 36.86414359985309, "label": "mix", "text": "Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. ...
livey_805dm
callcenter1
067
speaker27
male
Good afternoon, thank you for calling Northgate Airways. May I take your name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm so sorry your connection through Frankfurt was cancelled. I can see flight NG...
[ { "start": 1.0390801325577956, "end": 34.93907753964509, "label": "mix", "text": "Good afternoon, thank you for calling Northgate Airways. May I take your name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How c...
logitech_h340
callcenter1
068
speaker27
male
Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ...
[ { "start": 0.6001845837125721, "end": 36.08170089745501, "label": "primary", "text": "Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your na...
poly_blackwire_8225
callcenter1
069
speaker27
male
Good morning, you've reached Halewood Energy. May I confirm your full name, the supply address, and your account number, please? Thank you, Ms. Pereira, I've located account HE-2049113 at 7 Sutton Rise. How can I help? I understand the latest bill of £214 seemed high. I can see it was based on an estimate reading, not ...
[ { "start": 1.4430617306205664, "end": 6.40578644972169, "label": "mix", "text": "Good morning, you've reached Halewood Energy. May I confirm your full name, the supply address," }, { "start": 6.511376337362139, "end": 14.430617910395846, "label": "primary", "text": "and your acco...
jabra_biz_1500
callcenter2
070
speaker27
male
Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ...
[ { "start": 0.4219060650951613, "end": 35.15383510903851, "label": "mix", "text": "Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. ...
jabra_evolve2_40
callcenter2
071
speaker27
male
Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ...
[ { "start": 1.875472318980244, "end": 8.181748682394185, "label": "primary", "text": "Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation?" }, { "start": 8.990546197087356, "end": 31.883032373...
jabra_evolve_10
callcenter2
072
speaker27
male
Good afternoon, thank you for calling Northgate Airways. May I have your full name, booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight NG-22...
[ { "start": 2.868875643496284, "end": 33.606830937359724, "label": "mix", "text": "Good afternoon, thank you for calling Northgate Airways. May I have your full name, booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How c...
logitech_h340
callcenter2
073
speaker27
male
Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Can you confirm your full name, the card number, and registered phone number? Thank you, Artur. I have the card ending in 6647, ready for activation on your acco...
[ { "start": 0.6698751668107172, "end": 9.439150077787382, "label": "mix", "text": "Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted." }, { "start": 9.682741047536732, "end": 16.655...
jabra_evolve2_30
callcenter3
074
speaker27
male
Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone number for the itinerary? Wonderful, Diana. The 7-night package to Lisbon including flights and hotel comes...
[ { "start": 1.3377921156029597, "end": 21.947024129431828, "label": "mix", "text": "Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone numb...
livey_805dm
callcenter3
075
speaker27
male
Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Can you confirm your full name, the card number, and your registered phone number? Thank you, Artur. I have the card ending in 6647, ready for activation on your...
[ { "start": 0.7637700137539783, "end": 18.53147608293576, "label": "mix", "text": "Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Can you confirm your full name, the card number, and your r...
logitech_h340
callcenter3
076
speaker27
male
Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're scheduled for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and a mobile number to reach you? Thank you, Karine. Order FL-9902 is booked for a technician visit this Friday ...
[ { "start": 1.0466407651008007, "end": 21.937593704071574, "label": "mix", "text": "Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're scheduled for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and a mob...
telekonnectors_fs_v2
callcenter3
077
speaker27
male
Good evening, You reached the Cascade Bay Resort front desk line, this is Tomas. I understand you like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reach. Oh, found it reservation RB-7729 under Elizabeth Broun checking...
[ { "start": 2.5114195564526205, "end": 33.759704019799344, "label": "mix", "text": "Good evening, You reached the Cascade Bay Resort front desk line, this is Tomas. I understand you like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and ...
cyber_acoustics_ac_204tr_2
callcenter4
078
speaker27
male
Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, and the phone number tied to the plan? Thank you, Gohar. Account 88213A shows a roaming charg...
[ { "start": 0.8024714171790055, "end": 22.90691519591712, "label": "mix", "text": "Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account...
jabra_biz_1500
callcenter4
079
speaker27
male
Hi there, this is Louis from Clearview Pharmacy's automated refill assistance line. I can see you'd like to reorder a prescription, so let's confirm a few things first. Could you give me the patient's name, date of birth, and prescription number printed on the bottle? Great, I have Ryan Smith's file pulled up, prescrip...
[ { "start": 0.5742934242518893, "end": 21.486500857268307, "label": "mix", "text": "Hi there, this is Louis from Clearview Pharmacy's automated refill assistance line. I can see you'd like to reorder a prescription, so let's confirm a few things first. Could you give me the patient's name, date of bi...
jabra_evolve2_30
callcenter4
080
speaker27
male
Hello, thank you for calling Nova Mobile Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, and the phone number tied to the plan? Thank you, Gohar. Account 88213A shows a roaming charge of $27...
[ { "start": 2.17347829742948, "end": 26.058116785761374, "label": "mix", "text": "Hello, thank you for calling Nova Mobile Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, ...
livey_410dm_plus
callcenter4
081
speaker27
male
Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, and the phone number tied to the plan? Thank you, Gohar. Account 88213A shows a roaming charg...
[ { "start": 0.9811341567821256, "end": 9.372963838718167, "label": "primary", "text": "Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together." }, { "start": 9.498215028000795, ...
poly_blackwire_8225
callcenter4
082
speaker28
male
Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Mrs. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight...
[ { "start": 0.965693878997407, "end": 36.93047478566873, "label": "mix", "text": "Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Mrs. Albright, I've found booking QH7K2P under your name. ...
livey_805dm
callcenter1
End of preview. Expand in Data Studio

Voice Isolation Benchmark Dataset

265 real-world recordings for measuring how a second voice breaks speech-to-text, and how much Krisp Voice Isolation fixes it. Three scenarios, 47 speakers, real rooms, real headsets. No synthetic mixing.

265 recordings · 47 speakers · 3 scenarios · 65 scripts

Why this dataset exists

Modern STT engines handle noise well. They still fail when a second person talks near the microphone: they transcribe the wrong speaker, and voice agents take the turn at the wrong moment. We did not find a public benchmark for this, so we recorded one.

The dataset supports two measurements:

  • STT accuracy — Word error rate on raw audio versus the same audio after Voice Isolation, across environments, devices, and noise conditions.
  • Perceptual quality — Reference-free speech quality (DNSMOS) before and after processing, on the segments where the primary speaker is talking.

This is not a leaderboard. We are not ranking STT engines. The dataset exists to show the impact of voice isolation under the hardest condition there is: competing voices.

How recordings are structured

Most Work and Call Center recordings follow the same four-step script: the primary speaker begins, a secondary speaker joins, the primary goes silent while the secondary continues alone, then the primary rejoins.

Primary Secondary primary mix secondary mix noise time →

One recording, four labeled segments. The "secondary" window is the stress test: the correct transcript for that stretch is empty, and most STT engines transcribe the background voice anyway.

This forces every system through speaker transitions, overlapping speech, and the stretch where only the background voice is present.

Phone Calls do not follow this structure. They contain only the primary speaker. There is no deliberate second voice; the background is ambient babble and environmental noise from the car, street, or shop. That set tests something else: whether voice isolation stays safe on distorted, band-limited audio where there is little to remove.

The three scenarios

All recordings were made by the Krisp team in real environments, on the hardware people actually use. For the call-center set we recorded inside active call centers during their normal workflow. Nothing was mixed or augmented afterwards.

Work

96 recordings · 29 speakers · 24 devices · 4 room types · 17 scripts

Typical work-from-home and office-meeting situations. Recorded in furnished small rooms (under 10 m²), medium rooms (10–20 m²), large rooms (over 20 m²), and open-space offices. The secondary voice is a colleague, a family member, or someone sharing the space. 29 speakers (15 female, 14 male) on 24 audio devices, from professional headsets to consumer earbuds and gaming headsets. Scripts are longer and denser than the call-center set: proper names, numbers, dates, and terms.

Audio devices used
Jabra Evolve 10, Jabra Evolve 20 MS, Jabra Evolve2 40, Jabra Evolve 75se, Jabra Engage 50, Poly Blackwire 8225, Poly Voyager Focus, Mpow HC5, Apple AirPods, Apple EarPods, Bose QC35, JBL Tune 500BT, JBL Tune 710BT, Soundcore Life Q30, Soundcore P25i, Samsung Galaxy Buds Live, Redmi Buds 3 Lite, Logitech G435, Logitech G733, Logitech Zone Vibe 100, Razer BlackShark V3 Pro, Livey 805DM, Cyber Acoustics AC-204TR

Call Center

106 recordings · 7 speakers · 13 headsets · 4 locations · 28 scripts

Recorded inside real call center environments across 4 distinct locations, each contributing its own background noise profile — ambient chatter from neighboring agents, keyboard typing, phone rings, and general office activity. 7 speakers (4 female, 3 male) on professional headsets. 28 scripts cover agent–customer calls in banking, insurance, healthcare, IT support, telecom, e-commerce, travel, and more. Only the agent side is recorded.

Audio devices used
Jabra Biz 1500, Jabra Evolve 10, Jabra Evolve2 30, Jabra Evolve2 40, Cyber Acoustics AC-204TR, Cyber Acoustics AC-304TR, Livey 410DM Plus, Livey 500DM AINC, Livey 805DM, Logitech H340, Poly Blackwire 8225, Telekonnectors FS V2, Telekonnectors Sirius QD

Phone Calls

63 recordings · 26 speakers · 18 phones · 4 location types · 20 scripts

Speakers on the move: driving, walking outdoors, commuting, or inside shops and cafés. Most recordings come from cars, the most common mobile calling environment. The challenge is the signal itself, not a second speaker: Bluetooth car microphones, phones on speaker far from the mouth, earbuds in a moving vehicle, telephony codecs, and low bandwidth on top of street noise, music, cabin rumble, and crowd chatter. 26 speakers (10 female, 16 male) on 18 phone models, recorded from 17 car models as well as on foot and in public spaces.

Phones used
iPhone 13, iPhone 13 Pro Max, iPhone 14, iPhone 14 Pro, iPhone 15, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Pro, iPhone 17, iPhone 17 Pro, Samsung Galaxy S7, Samsung Galaxy S25, Samsung Fold 7, Sony Xperia 5 IV, Redmi 13C, Honor 400 Pro, OnePlus 12

Annotations

Every recording ships with a hand-written transcript, verified by human annotators. Transcripts capture speech exactly as spoken: hesitations, false starts, and self-corrections stay in. Partial words and restarts such as ano.., astonishing or rec.. resolved are kept, so ground truth is what was said, not a cleaned-up version.

Audio segment labels

  • primary — target speaker (may include ambient bubble noise)
  • mix — both speakers overlapping
  • secondary — secondary speaker only
  • noise — no speech, only background noise

Segment labels let you measure STT and voice isolation under each condition on its own, not just on the recording as a whole.

Audio Format

All recordings are uncompressed WAV files (PCM 16-bit signed little-endian), mono channel, sampled at 32 kHz.

Metadata fields

Each scenario has a metadata.jsonl file with one entry per recording. All scenarios share these fields:

  • file_name — path to the audio file
  • id — unique sample identifier
  • speaker_id — anonymized speaker label
  • genderfemale / male
  • full_transcript — complete ground-truth transcript
  • segments — list of time-stamped objects, each with start and end time, transcript text, and the segment label
  • recording_device — headset (Call Center), audio device (Work), or microphone type (Phone Calls)
  • environment — call-center location, room type, or calling context

Phone Calls add two fields:

  • phone — the phone model
  • car_model — the car model, when recorded from a car

What is released

The full dataset is published on Hugging Face as a Collection: the recordings, transcripts, and metadata, plus the output of each Voice Isolation model on every file. Benchmark results across 11 STT configurations are published as a Space, with the methodology (corpus-level WER via jiwer, DNSMOS-C NISQA on primary segments) documented there.


Krisp Technologies, Inc. · Recordings are anonymized; speaker IDs carry no personal information.

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