CyberMax-tools/smartthings-review-mood-sept-2026

Gripeline: SmartThings app review mood around the Sept 2026 fridge firmware incident

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On 22 Sep 2026 a refrigerator firmware update pushed through Samsung's SmartThings platform left some smart fridges in Korea without power (Ars Technica, 23 Sep 2026; Samsung told Ars the issue was limited to Korea and came from an error during internal testing). Did it show up in the app stores? This dataset has one row per day, store and country for the SmartThings app, 8–23 Sep 2026: review count, average rating, share of 1–2 star reviews, and how many reviews mention the fridge, an update/firmware, or going offline/losing connection (keywords matched in Korean and English).

What the data shows [Verified, from the rows below]:

• Korea (Google Play + App Store): from 8–21 Sep, 0 of 89 reviews mentioned the fridge and about 20% were 1–2 stars. On 22–23 Sep, 3 of 9 reviews mentioned the fridge and 7 of 9 were 1–2 stars.
• US: no change (Google Play 26% negative before, 28% after; no fridge mentions on 22–23 Sep). This matches Samsung's statement that the problem was limited to Korea.
• The volume is small: most owners took the problem to Samsung's forum and service centres, not the app stores. A review-mood signal can still flag an incident within a day. That's what a daily Gripeline monitor run is for.

Aggregates only: no review text, titles or reviewer names are included.

Use it

from datasets import load_dataset
df = load_dataset("CyberMax-tools/smartthings-review-mood-sept-2026", split="train").to_pandas()
print(df[df.country == "KR"].sort_values("date")[["date", "store", "reviews", "negative_share", "mentions_fridge"]])

Columns

column	meaning
date	review date (UTC)
store, country	google_play / app_store; KR (Korean) or US (English)
reviews, avg_rating, negative_share	reviews that day, their average stars, share at 1–2 stars
mentions_fridge, mentions_fridge_negative	reviews mentioning fridge/freezer (냉장고, 냉동, fridge, refrigerator, freezer), and how many of those were 1–2 stars
mentions_update	reviews mentioning an update or firmware (업데이트, 펌웨어, update, firmware)
mentions_offline_or_connection	reviews mentioning going offline or connection trouble

Get fresh data

• Watch any app's reviews daily, both stores, with a complaint summary agents can read: Gripeline on the Apify Store (monitor mode returns only new reviews).
• Complaint stats for 30 popular apps: app-complaint-stats dataset · free Gripeline Space.

How it was made

Collected 24 Sep 2026 with Gripeline's store clients (newest Google Play reviews for com.samsung.android.oneconnect, KR/ko and US/en; newest App Store reviews for id 1222822904, KR and US), keeping reviews dated 8–23 Sep. Builder: build.mjs in the CyberMax factory. Keyword matching is simple and literal, so treat the mention counts as a rough signal. Not affiliated with Samsung, Apple or Google; SmartThings is a trademark of its owner. By CyberMax.

More free from CyberMax

• All free CyberMax demos & datasets
• Gripeline: App Store & Google Play Complaint Stats
• Gripeline: What App Users Complain About

Quickstart notebook

Load this dataset with pandas and see real outputs in the quickstart notebook. Need it refreshed for your own list? Gripeline — App Store & Google Play Reviews Scraper, Complaints.