Datasets:
id stringlengths 7 7 | messages listlengths 7 49 |
|---|---|
kht_001 | [
{
"role": "customer",
"content": "亲请问你家还没收货退回的货吗"
},
{
"role": "sales",
"content": "亲在的~没收货的退回可以哈"
},
{
"role": "sales",
"content": "麻烦把快递单号发我一下 我给你查一下物流"
},
{
"role": "customer",
"content": "28号退回的货还没收到吗"
},
{
"role": "sales",
"content": "单号发一下我查下到哪了"
},
... |
kht_002 | [
{
"role": "customer",
"content": "你好呀，我想问问你们家这个产品，要是买的话，支付的时候安全不？另外，像我这种不太会弄手机操作的，有没有简单点的指南呀？"
},
{
"role": "sales",
"content": "支付走的平台官方渠道就行，不用担心，跟你平时网上买东西一样操作的"
},
{
"role": "sales",
"content": "具体哪一步不会弄我给你说说，是下单付款卡住了还是别的"
},
{
"role": "customer",
"content": "那这个产品的用户评价... |
kht_003 | [
{
"role": "customer",
"content": "有什么口味的"
},
{
"role": "sales",
"content": "你问的哪个产品呀,我看下资料"
},
{
"role": "customer",
"content": "今天下单什么时候到"
},
{
"role": "sales",
"content": "你也是问的哪款呀,不同产品发货地不一样"
},
{
"role": "customer",
"content": "温州瑞安飞云"
},
{
"role":... |
kht_004 | [
{
"role": "customer",
"content": "528105689823"
},
{
"role": "sales",
"content": "这号码是要加我微信还是干嘛"
},
{
"role": "customer",
"content": "这个开口了不怕干吗直接擦屁屁没关系"
},
{
"role": "sales",
"content": "这聊天没法接了 兄弟"
},
{
"role": "customer",
"content": "这个是干的"
},
{
"rol... |
kht_005 | [
{
"role": "customer",
"content": "在吗"
},
{
"role": "sales",
"content": "在的 说"
},
{
"role": "customer",
"content": "我昨天申请那个电饼铛的，收货那个小哥没拿走，说再申请一次"
},
{
"role": "customer",
"content": "是啥意思"
},
{
"role": "sales",
"content": "就是取件的时候没把旧的电饼铛收走呗"
},
{
"role"... |
kht_006 | [
{
"role": "customer",
"content": "嗯嗯"
},
{
"role": "customer",
"content": "这单什么情况"
},
{
"role": "sales",
"content": "哪个单啊,报下你名字或者手机号我查一下"
},
{
"role": "customer",
"content": "不是，你们专员已经有联系我们了"
},
{
"role": "customer",
"content": "说这是泉州站点那边传输带出了问题导致衣服破损"
},
... |
kht_007 | [
{
"role": "customer",
"content": "你好，我想问问有没有适合晾晒婴儿布尿布插入件的工具呀？最好是能省点空间，而且干得快点的那种。"
},
{
"role": "sales",
"content": "有啊，我们这款折叠晾架挺适合的"
},
{
"role": "sales",
"content": "不占地方，不用的时候能收到1英寸厚,放柜子里都行"
},
{
"role": "sales",
"content": "干得快是因为架子是镂空金属网的,通风好,比平铺着晾快30%左右"
},
{
... |
kht_008 | [
{
"role": "customer",
"content": "买了二次这次的不好碎了很多而且都是苦味的是存货想退都是壳"
},
{
"role": "sales",
"content": "这次这么差啊,不好意思了"
},
{
"role": "sales",
"content": "方便发张图我看下吗,碎的和发苦的分开拍一下"
},
{
"role": "customer",
"content": "吃了没几颗就是已经挑出很多壳"
},
{
"role": "sales",
"content": "这个确实... |
kht_009 | [
{
"role": "customer",
"content": "您好，我是做工业自动化设备采购的，想问问你们家有没有适合工业机器人和流水线传感器用的以太网电缆呀？我们之前买的普通线容易出问题，所以想找可靠点的产品。"
},
{
"role": "sales",
"content": "有的呀,我们这款Cat6a的专门给工业机器人、PLC这种场景用的"
},
{
"role": "sales",
"content": "双屏蔽抗干扰,耐弯折能到100万次,拖链上用不容易断"
},
{
"role": "sales",
"content"... |
kht_010 | [
{
"role": "customer",
"content": "亲在吗"
},
{
"role": "sales",
"content": "在的 说吧"
},
{
"role": "customer",
"content": "亲我想买你们店里的茶刀和茶笔"
},
{
"role": "sales",
"content": "好嘞 要单支还是套装一起拿"
},
{
"role": "customer",
"content": "亲请问茶笔怎么使用"
},
{
"role": "sales",
... |
kht_011 | [
{
"role": "customer",
"content": "您好，我最近想找一些适合的投资方式，主要是为了保障退休后的生活资金，想问问你们银行有没有比较合适的产品推荐呀？"
},
{
"role": "sales",
"content": "在的~ 养老这种一般追求稳当，不追求高收益对吧"
},
{
"role": "sales",
"content": "我们有个鸿运稳盈定期存款,挺适合的,1到3年期,利率3.5%封顶(3年期)本金收益都受存款保险保障"
},
{
"role": "sales",
"content": "您大概... |
kht_012 | [
{
"role": "customer",
"content": "好"
},
{
"role": "sales",
"content": "在呢"
},
{
"role": "customer",
"content": "没有还是要在出6块钱邮费"
},
{
"role": "sales",
"content": "嗯 邮费还是要的呀"
},
{
"role": "customer",
"content": "好"
},
{
"role": "sales",
"content": "好嘞 ... |
kht_013 | [
{
"role": "customer",
"content": "是的"
},
{
"role": "sales",
"content": "嗯 那个到底要不要现在定"
},
{
"role": "customer",
"content": "你好我之前买的干湿巾能退掉换个别的么"
},
{
"role": "sales",
"content": "拆了没有 还是包装好好的?"
},
{
"role": "sales",
"content": "想换成啥"
},
{
"role": "custom... |
kht_014 | [
{
"role": "customer",
"content": "那快递公司说啥时候到"
},
{
"role": "sales",
"content": "我这边没查到你之前的快递单号哈"
},
{
"role": "sales",
"content": "方便发一下单号不,我帮你查查到哪了"
},
{
"role": "customer",
"content": "赶快我已经炸了"
},
{
"role": "sales",
"content": "单号发我一下呗"
},
{
"role": ... |
kht_015 | [
{
"role": "customer",
"content": "您好"
},
{
"role": "sales",
"content": "您好呀,有什么想了解的不~"
},
{
"role": "customer",
"content": "问下我那个手机订单"
},
{
"role": "customer",
"content": "明天可以送到吗"
},
{
"role": "customer",
"content": "拼团那个没搞明白啊"
},
{
"role": "sales",
... |
kht_016 | [
{
"role": "customer",
"content": "有你们这样骗人玩的吗"
},
{
"role": "sales",
"content": "怎么了 先别急"
},
{
"role": "sales",
"content": "具体哪块让你觉得不对劲跟我说说"
},
{
"role": "customer",
"content": "我也不知道你是不是新来的等明天又有理由了"
},
{
"role": "sales",
"content": "四年了不是新来的哈"
},
{
"ro... |
kht_017 | [
{
"role": "customer",
"content": "发票上需把买的每样东西写清楚名称单位数量不能这么写母婴用品1批这样单位是无法报销的谢谢"
},
{
"role": "sales",
"content": "好的 我这边给你重新开一张 把品名单位数量都列清楚"
},
{
"role": "sales",
"content": "麻烦发下你具体买了哪几样东西哈,我好一一列上"
},
{
"role": "customer",
"content": "是增值税专用发票吗"
},
{
"role": "sale... |
kht_018 | [
{
"role": "customer",
"content": "哦"
},
{
"role": "sales",
"content": "在的~有啥事儿吗"
},
{
"role": "customer",
"content": "好的2000个有几个色"
},
{
"role": "sales",
"content": "颜色不限量哈,2000个随便怎么分色都行"
},
{
"role": "sales",
"content": "你想要几个色"
},
{
"role": "customer"... |
kht_019 | [
{
"role": "customer",
"content": "你好，我最近在看你们品牌的产品，想了解下这款的具体性能还有用户反馈怎么样啊？"
},
{
"role": "sales",
"content": "在看月光石那款吧"
},
{
"role": "sales",
"content": "S925银的，绕线是纯手工缠的，戴久了不容易过敏也不发黑"
},
{
"role": "sales",
"content": "反馈的话主要都说石头蓝光效果挺明显的，链子可调节戴着也舒服，回购率还行"
},
{
"role"... |
kht_020 | [
{
"role": "customer",
"content": "你好[表情]我的返款什么时候发?"
},
{
"role": "customer",
"content": "[数字]订单号"
},
{
"role": "sales",
"content": "这个订单号我这边查一下哈,稍等"
},
{
"role": "customer",
"content": "吸尘器"
},
{
"role": "sales",
"content": "吸尘器那个我看下退款进度啊,马上回你"
},
{
"r... |
kht_021 | [
{
"role": "customer",
"content": "亲，无界面单怎么开通"
},
{
"role": "customer",
"content": "亲，无界面单怎么开通"
},
{
"role": "sales",
"content": "在的 稍等我看下你账号"
},
{
"role": "sales",
"content": "无界面单是哪个平台的 顺丰还是菜鸟"
},
{
"role": "customer",
"content": "无界面单怎么开通"
},
{
"role... |
kht_022 | [
{
"role": "customer",
"content": "你好，我想了解一下你们这里有没有比较灵活的储蓄产品呀？就是那种平时用的流动资金也能存，急用钱的时候能随时取，还能有点利息的。"
},
{
"role": "sales",
"content": "有的呀，天天盈活期宝就是干这个的"
},
{
"role": "sales",
"content": "10块钱起存,随时存随时取,不限次数,按日计息"
},
{
"role": "customer",
"content": "听起来挺合适的！那这个产品用手机银行就能直接办理对吧... |
kht_023 | [
{
"role": "customer",
"content": "你好，我想了解一下你们银行有没有适合长期财务规划的存款产品，主要是想为孩子教育和自己退休做准备，同时也希望资金能安全点，收益稳定些。"
},
{
"role": "sales",
"content": "有的呀,盈通宝定期存款挺适合你这种情况"
},
{
"role": "sales",
"content": "1年2年3年三种期限,存款保险保障,本金安全那种"
},
{
"role": "customer",
"content": "哦，这个产品听起来挺符合我的想法的。... |
kht_024 | [
{
"role": "customer",
"content": "对的好坑爹一个包裹两块还有自己去站点拿"
},
{
"role": "sales",
"content": "是啊现在快递都这样"
},
{
"role": "sales",
"content": "要不我这边给你走一件代发 直接送到家 省得跑一趟"
},
{
"role": "customer",
"content": "这都行呀"
},
{
"role": "sales",
"content": "嗯 我们本来就是搞这个的"
},
{
... |
kht_025 | [
{
"role": "customer",
"content": "有啊"
},
{
"role": "sales",
"content": "有啥事儿说呗"
},
{
"role": "customer",
"content": "中间位置刻暖樹来自大山深处的味道"
},
{
"role": "sales",
"content": "好的 中间\"暖樹来自大山深处的味道\""
},
{
"role": "sales",
"content": "上下两行有内容不 还是就这一行居中"
},
{
"ro... |
kht_026 | [
{
"role": "customer",
"content": "你好，我最近工作上老是感觉效率不太行，想了解一下你们这边有没有能帮忙提高工作效率、改善拖延问题的产品呀？"
},
{
"role": "sales",
"content": "在的,有本书挺对症的,叫《高效时间管理:职场人30天告别拖延症》"
},
{
"role": "sales",
"content": "作者以前是腾讯阿里的效率教练,书里把拖延分了三种类型,任务恐惧型、完美主义型、精力不足型,对应不同解法,不是一刀切的方法论"
},
{
"role": "customer"... |
kht_027 | [
{
"role": "customer",
"content": "您好，我想了解一下你们这边的桌面收纳产品，主要是想解决办公室桌面文件、资料这些杂乱的问题，有没有合适的推荐呀？"
},
{
"role": "sales",
"content": "有的呀，得力这款5格分类收纳盒挺适合的"
},
{
"role": "sales",
"content": "5个格子分开放,文件票据都能归类,还带标签条方便写字标注"
},
{
"role": "sales",
"content": "29.9一个,浅灰色放桌面挺好看不占地方"
},
... |
kht_028 | [
{
"role": "customer",
"content": "退哪些"
},
{
"role": "sales",
"content": "你说的哪个订单呀,给我看下具体是啥"
},
{
"role": "customer",
"content": "茶斤个茶针也退"
},
{
"role": "sales",
"content": "茶斤跟茶针一起退是吧"
},
{
"role": "sales",
"content": "订单号发一下,我帮你查"
},
{
"role": "custome... |
kht_029 | [
{
"role": "customer",
"content": "你好"
},
{
"role": "sales",
"content": "在的 有啥事儿"
},
{
"role": "customer",
"content": "这款摄像头可以装支架吗"
},
{
"role": "sales",
"content": "可以的 底部是标准1/4螺纹孔"
},
{
"role": "sales",
"content": "支架另外买还是要我给你配一个"
},
{
"role": "custom... |
kht_030 | [
{
"role": "customer",
"content": "你好，想问下你们有没有适配三星Galaxy Z Fold 5的手机键帽呀？我平时工作要打很多字，现在的键盘手感不太好，长时间用着挺累的。"
},
{
"role": "sales",
"content": "有的呀，专门适配Z Fold5键盘壳的机械键帽"
},
{
"role": "sales",
"content": "PBT材质不容易磨手汗油光，45g段落感,长时间打字会舒服很多"
},
{
"role": "sales",
"content": "卡扣式安装不用胶... |
kht_031 | [
{
"role": "customer",
"content": "44265219693"
},
{
"role": "sales",
"content": "这号码是要加一下还是？"
},
{
"role": "customer",
"content": "你好这个怎么不是活动价格啊"
},
{
"role": "sales",
"content": "你截图看下是哪个页面的价格"
},
{
"role": "sales",
"content": "我这边查一下哈"
},
{
"role": "... |
kht_032 | [
{
"role": "customer",
"content": "不是说整改了吗"
},
{
"role": "sales",
"content": "哪方面的整改呀,你说具体点我才知道对不对得上"
},
{
"role": "customer",
"content": "对"
},
{
"role": "sales",
"content": "你就回个\"对\"我也摸不着头脑啊"
},
{
"role": "sales",
"content": "到底是哪块的整改 价格 资质 还是流程 你说清楚点"
},
... |
kht_033 | [
{
"role": "customer",
"content": "你好，我想了解一下咱们银行有没有适合灵活管理工资收入、能小额储蓄的产品呀？主要是希望资金能随时用，而且门槛别太高的那种。"
},
{
"role": "sales",
"content": "有的呀，星礼金存款挺适合你这种情况"
},
{
"role": "sales",
"content": "50块起存，没有固定期限，随时能取,也不限次数"
},
{
"role": "customer",
"content": "听起来还不错啊，那这个利息是怎么算的呀？会不会有什么隐... |
kht_034 | [
{
"role": "customer",
"content": "我申请的时候已经传照片了现在咋拍"
},
{
"role": "sales",
"content": "那个照片是申请资料用的,这个是另外要单独拍一张核实身份的,系统里会有个拍照提示你按提示来就行"
},
{
"role": "sales",
"content": "不然订单卡着走不下去"
},
{
"role": "customer",
"content": "没注意啊"
},
{
"role": "sales",
"content": "没事 ... |
kht_035 | [
{
"role": "customer",
"content": "泾渭茯茶四个字"
},
{
"role": "sales",
"content": "泾渭茯茶这款是咱陕西泾阳的经典茯砖"
},
{
"role": "sales",
"content": "想问下是自己喝还是送人的呀"
},
{
"role": "customer",
"content": "大号"
},
{
"role": "sales",
"content": "大号是指2kg那种砖型吗"
},
{
"role": "cust... |
kht_036 | [
{
"role": "customer",
"content": "546838661718"
},
{
"role": "sales",
"content": "这是啥,验证码还是单号?"
},
{
"role": "customer",
"content": "买一送一吗不能选吗"
},
{
"role": "sales",
"content": "买一送一是随机搭配的哈,不能自己选"
},
{
"role": "customer",
"content": "不能送其他口味的吗什么时候发货"
},
{
... |
kht_037 | [
{
"role": "customer",
"content": "物流怎么样"
},
{
"role": "sales",
"content": "一般下单后2天内发货,顺丰"
},
{
"role": "sales",
"content": "到手基本3-5天,看你哪个地区"
},
{
"role": "customer",
"content": "拍好了现在拍什么时候发货"
},
{
"role": "sales",
"content": "好嘞~ 今明两天给你发出去"
},
{
"role"... |
kht_038 | [
{
"role": "customer",
"content": "为什么别人买的是399我的是499"
},
{
"role": "sales",
"content": "你说的是啥时候的价格呀,活动不同时间不一样的"
},
{
"role": "sales",
"content": "方便发下截图看看不"
},
{
"role": "customer",
"content": "一下贵了10块"
},
{
"role": "sales",
"content": "10块的话应该是活动库存变了"
},
{... |
kht_039 | [
{
"role": "customer",
"content": "您好，我最近对一些老辈子乡下的那些事儿挺感兴趣的，比如过去老百姓怎么做生意、邻里之间怎么相处这些，想看看有没有相关的书能了解了解。"
},
{
"role": "sales",
"content": "这方向正好有本挺对味的"
},
{
"role": "sales",
"content": "明清民间契约文书选注，浙江江西福建那边收上来的老契约"
},
{
"role": "sales",
"content": "田契婚契典契都有，直接影印原件的，还带解读"
},
... |
kht_040 | [
{
"role": "customer",
"content": "你好，我最近对世界民族音乐比较感兴趣，想了解一下你们这里有没有比较专业的相关音乐制品？比如那种能体现不同部落文化真实性的收藏级CD？"
},
{
"role": "sales",
"content": "有的呀，我们有一张亚马逊雨林部落的田野录音,巴西那边民族学家在丛林里蹲了三个月录的"
},
{
"role": "sales",
"content": "收了卡雅波、亚诺马米、图皮三个部落的歌,丰收祭祀曲摇篮曲都有,附40页全彩手册讲文化背景"
},
{
"role": "cus... |
kht_041 | [
{
"role": "customer",
"content": "45911964187"
},
{
"role": "sales",
"content": "这号码是要咨询啥的呀,方便说下具体需求不"
},
{
"role": "customer",
"content": "请问这款可以后面背吗"
},
{
"role": "sales",
"content": "你说的是哪款呀,链接或者图片发我看下"
},
{
"role": "customer",
"content": "就像最后一行第三个那样为什么不建议... |
kht_042 | [
{
"role": "customer",
"content": "您好，我最近打算和家人去露营，想看看你们这边有没有保暖又轻便的睡袋，主要是背包携带方便的那种。"
},
{
"role": "sales",
"content": "有的呀,推荐个CampCozy的,3.1斤特别轻"
},
{
"role": "sales",
"content": "20度华氏度的保暖级别,春夏秋都能用"
},
{
"role": "sales",
"content": "你们是打算住哪种环境,山里还是平原露营地"
},
{
"role"... |
kht_043 | [
{
"role": "customer",
"content": "532700035825"
},
{
"role": "sales",
"content": "这串号码是干嘛的呀"
},
{
"role": "customer",
"content": "这个质量怎么样"
},
{
"role": "sales",
"content": "这个编号我这边查不到对应的型号呀"
},
{
"role": "sales",
"content": "方便说下是在哪看到的吗,还是您那边设备上的编码"
},
{
... |
kht_044 | [
{
"role": "customer",
"content": "还没下订单我点的结算页面"
},
{
"role": "sales",
"content": "结算页面卡住了吗还是没看到付款按钮"
},
{
"role": "customer",
"content": "只有豆沙是96元"
},
{
"role": "sales",
"content": "那其他颜色是没显示还是选不了"
},
{
"role": "customer",
"content": "哦好哒等于我买了这两份相当于给我发这两份各一份一共... |
kht_045 | [
{
"role": "customer",
"content": "您好，我想咨询一下咱们银行有没有适合家庭储蓄的低风险产品呀？主要是为了孩子教育和自己以后退休攒钱用，想找个稳妥点的。"
},
{
"role": "sales",
"content": "有的呀,我们这款金稳宝挺适合的,定期存款,1到3年期都有"
},
{
"role": "sales",
"content": "利率固定的,比基准利率高,3年期能到3.5%,50块起存"
},
{
"role": "customer",
"content": "这个“黄金稳健宝”听起来还... |
kht_046 | [
{
"role": "customer",
"content": "坑人"
},
{
"role": "sales",
"content": "咋了,哪块让你觉得坑了"
},
{
"role": "customer",
"content": "没看到电话也没接到"
},
{
"role": "sales",
"content": "是没打通还是没显示来电"
},
{
"role": "customer",
"content": "所以你们坑人"
},
{
"role": "sales",
"... |
kht_047 | [
{
"role": "customer",
"content": "你好，我想了解一下你们这里的宠物自动喂食器，主要是给我家猫咪用的，它最近肠胃有点敏感，我又经常加班顾不上定时喂饭，所以想找个靠谱点的。"
},
{
"role": "sales",
"content": "在的"
},
{
"role": "sales",
"content": "这款挺适合你情况的，能定时定量喂，一天最多设4次，每次1-50g都能调，肠胃敏感的猫少食多餐挺合适"
},
{
"role": "sales",
"content": "而且断电了也不怕，装电池... |
kht_048 | [
{
"role": "customer",
"content": "怎么样对安装服务进行评价"
},
{
"role": "customer",
"content": "怎么样对安装服务进行评价"
},
{
"role": "sales",
"content": "装完之后app里会有个评价入口 师傅上门服务、安装质量、有没有清理现场 都可以打分写几句"
},
{
"role": "sales",
"content": "也可以拍个照片传上去"
},
{
"role": "customer",
"content":... |
kht_049 | [
{
"role": "customer",
"content": "528105689823"
},
{
"role": "sales",
"content": "这啥 你发个数字过来"
},
{
"role": "customer",
"content": "这个尺寸多大"
},
{
"role": "sales",
"content": "这串数字是哪个产品的型号啊"
},
{
"role": "customer",
"content": "528690173109这个呢"
},
{
"role... |
kht_050 | [
{
"role": "customer",
"content": "您好，我想了解一下你们这款产品的售后服务具体是怎么做的呀？另外，最近价格有没有波动，会不会买了没几天就降价？"
},
{
"role": "sales",
"content": "售后这块正规官方旗舰店发货的,有问题包退换,收到破损漏液直接申请售后就行,不用来回扯皮"
},
{
"role": "sales",
"content": "价格这个我没法打包票,大促期间确实会有波动,但日常价基本稳定,不会说你前脚买后脚就降一大截"
},
{
"role": "customer",
... |
kht_051 | [
{
"role": "customer",
"content": "你好，我如何找人上门装啊"
},
{
"role": "customer",
"content": "订单业务咨询"
},
{
"role": "customer",
"content": "你好，我如何找人上门装啊"
},
{
"role": "sales",
"content": "在的~方便说下你订的是啥产品吗,我帮你查一下安装信息"
},
{
"role": "customer",
"content": "咨询订单号: [订单编号]商品ID... |
kht_052 | [
{
"role": "customer",
"content": "货拉走了吗"
},
{
"role": "sales",
"content": "我这边查一下物流单号,稍等哈"
},
{
"role": "customer",
"content": "那我退掉"
},
{
"role": "sales",
"content": "哎先别急"
},
{
"role": "sales",
"content": "我马上查到结果给你"
},
{
"role": "customer",
"con... |
kht_053 | [
{
"role": "customer",
"content": "剁手无下限"
},
{
"role": "sales",
"content": "哈哈这月工资是不是已经在路上了"
},
{
"role": "sales",
"content": "有关注啥东西吗"
},
{
"role": "customer",
"content": "那你得送我四袋了我要被粽子包围了"
},
{
"role": "sales",
"content": "哈哈四袋是有点狠啊"
},
{
"role": "sal... |
kht_054 | [
{
"role": "customer",
"content": "这个好用吗"
},
{
"role": "sales",
"content": "挺好用的,你是说哪一款呀"
},
{
"role": "customer",
"content": "全棉会掉毛吗是的我想给小孩擦屁股用的"
},
{
"role": "sales",
"content": "不怎么掉毛的 用纯棉水刺工艺"
},
{
"role": "sales",
"content": "给宝宝用挺放心 柔软不刺激"
},
{
"r... |
kht_055 | [
{
"role": "customer",
"content": "你好"
},
{
"role": "customer",
"content": "咨询订单号: [订单编号]商品ID : 2326939"
},
{
"role": "customer",
"content": "这个洗面奶洗完脸很干"
},
{
"role": "customer",
"content": "平衡乳用了有些蛰脸"
},
{
"role": "sales",
"content": "在用哪个型号的呀,皮肤本身偏干还是敏感肌"
}... |
kht_056 | [
{
"role": "customer",
"content": "想要熟核桃一代五斤的熟核桃"
},
{
"role": "sales",
"content": "在的~五斤要新一代还是老品种呀"
},
{
"role": "customer",
"content": "里面坏多吗"
},
{
"role": "sales",
"content": "坏的很少啦,基本都是饱满的"
},
{
"role": "sales",
"content": "有坏的话你联系我给你补~"
},
{
"role"... |
kht_057 | [
{
"role": "customer",
"content": "您好，我想了解一下你们家的手动工具套装，就是那种日常小维修能用的，质量怎么样啊？"
},
{
"role": "sales",
"content": "咱这个不是单独的工具套装哈,是藏在皮带里那种"
},
{
"role": "sales",
"content": "腰带里带俩螺丝刀加个钥匙扣,不锈钢的,平时紧个眼镜腿、修个自行车这种小活够用"
},
{
"role": "customer",
"content": "哦，我平时在家就想拧拧家具螺丝、修修小电器这些，你们这... |
kht_058 | [
{
"role": "customer",
"content": "43674556105"
},
{
"role": "sales",
"content": "这号码是要加一下还是咨询啥的?"
},
{
"role": "customer",
"content": "你好"
},
{
"role": "sales",
"content": "你好呀,有啥需要了解的不"
},
{
"role": "customer",
"content": "我买湿纸巾和口水巾"
},
{
"role": "sal... |
kht_059 | [
{
"role": "customer",
"content": "你好，我刚买的空调又降价了，我是退了重买还是补差价呀"
},
{
"role": "sales",
"content": "在哪买的呀,订单号发我看下"
},
{
"role": "sales",
"content": "我查一下现在能不能申请差价补"
},
{
"role": "customer",
"content": "好吧"
},
{
"role": "customer",
"content": "是的"
},
{
"rol... |
kht_060 | [
{
"role": "customer",
"content": "你好，这电扇头如何上下调节"
},
{
"role": "customer",
"content": "商品信息咨询"
},
{
"role": "customer",
"content": "订单业务咨询"
},
{
"role": "sales",
"content": "扇头后面有个转轴的旋钮，拧松了就能上下扳动角度，调好再拧紧就行"
},
{
"role": "sales",
"content": "你是买了哪款风扇呀"
},
{
... |
kht_061 | [
{
"role": "customer",
"content": "您好，我想了解一下你们这款产品的具体情况，比如品牌口碑怎么样，用户评价好不好呀？还有售后服务和配送这块是怎么保障的？"
},
{
"role": "sales",
"content": "茶花算厨房用品里的老牌子了，评价还不错的，主要说稳固不晃、免打孔方便这些"
},
{
"role": "sales",
"content": "售后就是常规的，收到有问题联系店铺客服换新"
},
{
"role": "sales",
"content": "配送走正常快递，一般下单后1-... |
kht_062 | [
{
"role": "customer",
"content": "亲能不能咨询下有关淘宝的问题"
},
{
"role": "sales",
"content": "淘宝的话我这边可能帮不上太多,我们不是淘宝客服哈"
},
{
"role": "sales",
"content": "你想问啥具体说说看"
},
{
"role": "customer",
"content": "不买东西是不是不能投诉客服态度不好太狂了"
},
{
"role": "sales",
"content": "这个我也不清楚哈,你这是... |
kht_063 | [
{
"role": "customer",
"content": "你好，我想了解一下你们这儿有没有适合管理工资结余的产品呀？我每个月发了工资后，除了日常开销，剩下的钱想找个既灵活又能比活期利息高点的地方放着。"
},
{
"role": "sales",
"content": "有的呀，我们这个叫鲸灵活，就是专门放这种钱的。"
},
{
"role": "sales",
"content": "1块钱起存，随存随取不限次数，比普通活期利率高，日算利息不用等定期到期。"
},
{
"role": "customer",
"content"... |
kht_064 | [
{
"role": "customer",
"content": "在吗"
},
{
"role": "sales",
"content": "在的,咋了"
},
{
"role": "customer",
"content": "这个核桃是炒熟的吗"
},
{
"role": "sales",
"content": "是熟的呀,可以直接吃"
},
{
"role": "customer",
"content": "能寄到乡镇吗"
},
{
"role": "sales",
"content... |
kht_065 | [
{
"role": "customer",
"content": "都拍了"
},
{
"role": "sales",
"content": "好嘞 我这边给你安排上"
},
{
"role": "customer",
"content": "其他两个号填的手机号是"
},
{
"role": "sales",
"content": "这个我查一下记录哈,稍等"
},
{
"role": "customer",
"content": "对的"
},
{
"role": "sales",
"... |
kht_066 | [
{
"role": "customer",
"content": "您好，我想了解一下适合休闲放松的Nintendo Switch开放世界冒险游戏，你们这边有推荐的吗？"
},
{
"role": "sales",
"content": "有的呀 我们家这款幻世冒险挺适合休闲玩的"
},
{
"role": "sales",
"content": "地图分空中浮岛地面地下三层 逛起来不累 想探索多探索 想摸鱼也没压力"
},
{
"role": "sales",
"content": "支持双人合作 Joy-Con一分为二就能一起玩 全程... |
kht_067 | [
{
"role": "customer",
"content": "咨询订单号: [订单编号]商品ID : 5154534"
},
{
"role": "customer",
"content": "这个什么时候过来拿回去"
},
{
"role": "customer",
"content": "放我这久了要坏了"
},
{
"role": "sales",
"content": "在的哈,这边帮你查一下订单号"
},
{
"role": "sales",
"content": "订单号方便发我一下嘛,你刚才发的... |
kht_068 | [
{
"role": "customer",
"content": "亲"
},
{
"role": "sales",
"content": "在的~有啥事儿说"
},
{
"role": "customer",
"content": "这个预售的是几包"
},
{
"role": "sales",
"content": "你说的哪个链接/哪款呀,我看下"
},
{
"role": "customer",
"content": "546487395690"
},
{
"role": "sales",
... |
kht_069 | [
{
"role": "customer",
"content": "你好9之前买的现在不要了可以申请退款嘛"
},
{
"role": "sales",
"content": "在的,方便说下是哪个订单吗,下单时间或者订单号都行"
},
{
"role": "customer",
"content": "七天无理由的吧还没到呢"
},
{
"role": "sales",
"content": "在七天内的话可以退的"
},
{
"role": "sales",
"content": "订单号发一下我帮你查"
... |
kht_070 | [
{
"role": "customer",
"content": "这个月28号中午之后都可以的上次买了2天就到了呢"
},
{
"role": "sales",
"content": "好嘞 那我给你排28号中午后发货"
},
{
"role": "sales",
"content": "那批可能物流没那么快 我尽量给你选快点的渠道"
},
{
"role": "customer",
"content": "我是指428之后随时可以被叫去拿快递"
},
{
"role": "sales",
"content": ... |
kht_071 | [
{
"role": "customer",
"content": "芒果干不打折呀"
},
{
"role": "sales",
"content": "芒果干这批本来就走量价了 空间不大"
},
{
"role": "sales",
"content": "想要的话我申请下 满多少能给你减点"
},
{
"role": "customer",
"content": "这是逗我么优惠一元"
},
{
"role": "sales",
"content": "行我再去争取下 别的品类给你多凑点力度"
},
{... |
kht_072 | [
{
"role": "customer",
"content": "44265219693你好你好"
},
{
"role": "sales",
"content": "在的 有什么需要了解的不"
},
{
"role": "customer",
"content": "在吗在嘛急急急"
},
{
"role": "sales",
"content": "在的在的 啥事说"
},
{
"role": "customer",
"content": "掌柜的我单下错地址了怎么办"
},
{
"role"... |
kht_073 | [
{
"role": "customer",
"content": "您好，我想了解一下你们这款产品，主要是想看看它对健康有没有帮助，还有就是使用起来复不复杂呀？"
},
{
"role": "sales",
"content": "这个是数显测力计哈，工业测试用的，测拉力压力那种"
},
{
"role": "sales",
"content": "跟健康没关系的，可能您搜的时候串到别的品类了"
},
{
"role": "customer",
"content": "哦，原来这是工业用的测力计啊，不是我要找的健康相关的产品。那我就不考虑... |
kht_074 | [
{
"role": "customer",
"content": "只能用5块的那个"
},
{
"role": "sales",
"content": "行 那就5块的"
},
{
"role": "customer",
"content": "是的领到了但是不让用"
},
{
"role": "sales",
"content": "提示啥呢 截图我看看"
},
{
"role": "customer",
"content": "对啊268了"
},
{
"role": "sales",
... |
kht_075 | [
{
"role": "customer",
"content": "哦哦"
},
{
"role": "sales",
"content": "还在纠结那事儿?"
},
{
"role": "customer",
"content": "538872953711"
},
{
"role": "sales",
"content": "这号码是啥,订单号还是啥的?"
},
{
"role": "customer",
"content": "什么味的比较好吃啊"
},
{
"role": "sales",... |
kht_076 | [
{
"role": "customer",
"content": "549182321874"
},
{
"role": "sales",
"content": "这串数字是啥意思"
},
{
"role": "customer",
"content": "546487395690哪个厚"
},
{
"role": "sales",
"content": "你这是发错人了吧"
},
{
"role": "customer",
"content": "好的"
},
{
"role": "sales",... |
kht_077 | [
{
"role": "customer",
"content": "榴莲干有好几个都是坏的大部分都有点发霉你好在吗"
},
{
"role": "sales",
"content": "在的"
},
{
"role": "sales",
"content": "发霉的方便拍几张照片发我看看吗"
},
{
"role": "customer",
"content": "大部分都有点发霉"
},
{
"role": "sales",
"content": "拍个照片给我看下呗,好帮你申请赔付"
},
{
... |
kht_078 | [
{
"role": "customer",
"content": "您好，我想了解一下适合做长期储蓄的产品，主要是为了给孩子存教育基金用的，想找个稳定点的方式。"
},
{
"role": "sales",
"content": "在的~教育金这种需求挺适合零存整存这类产品的"
},
{
"role": "sales",
"content": "你孩子多大了呀，打算存多久"
},
{
"role": "customer",
"content": "这个产品听起来挺符合我的需求的，最低每月存100元门槛不高，固定利率也不用担心波动，还有存款... |
kht_079 | [
{
"role": "customer",
"content": "为什么点预约单都没了?"
},
{
"role": "sales",
"content": "是点了没反应还是点了之后单子直接消失了?"
},
{
"role": "sales",
"content": "截图发我看看呗"
},
{
"role": "customer",
"content": "安装"
},
{
"role": "customer",
"content": "[姓名]"
},
{
"role": "sales",
... |
kht_080 | [
{
"role": "customer",
"content": "有没有加厚的湿巾"
},
{
"role": "sales",
"content": "有的呀,加厚款80抽一包"
},
{
"role": "sales",
"content": "要拿几包"
},
{
"role": "customer",
"content": "洗屁屁推荐用湿巾还是干湿巾"
},
{
"role": "sales",
"content": "湿巾更方便点,加厚款不容易破"
},
{
"role": "sale... |
kht_081 | [
{
"role": "customer",
"content": "你好，我想了解一下你们这里有没有适合当礼品的娱乐类支付卡呀？主要是给喜欢追剧的家人用，希望能直接用来付订阅费，到账也快一点的那种。"
},
{
"role": "sales",
"content": "有的呀，Netflix的电子礼品卡,50美金面额,直接充话费一样充订阅费"
},
{
"role": "sales",
"content": "数字码形式,秒到账,不用等实体卡邮寄"
},
{
"role": "customer",
"content": "哦，Netfli... |
kht_082 | [
{
"role": "customer",
"content": "订单被取消了，您是不是又得帮我转专员了"
},
{
"role": "customer",
"content": "订单业务咨询"
},
{
"role": "customer",
"content": "订单被取消了，您是不是又得帮我转专员了"
},
{
"role": "sales",
"content": "订单号发我一下 我先看看啥情况"
},
{
"role": "customer",
"content": "[订单编号]"
},
... |
kht_083 | [
{
"role": "customer",
"content": "若味道好我们厂里可都要买办年货现就只我们一个组"
},
{
"role": "sales",
"content": "那敢情好啊 整个厂的量可不小"
},
{
"role": "sales",
"content": "先寄样品给你们组试试呗 觉得可以再走批量的"
},
{
"role": "customer",
"content": "老板啊薄利多销"
},
{
"role": "sales",
"content": "量大肯定给你实惠价"
}... |
kht_084 | [
{
"role": "customer",
"content": "您好，我最近想学习口琴，想问下你们这里有没有适合新手入门的款式呀？主要是希望品质靠谱一点，别买回来音质或者做工差得不行，那还得退换货挺麻烦的。"
},
{
"role": "sales",
"content": "有的呀,霍纳的Special 20挺适合新手的,专业选手也一直在用这款"
},
{
"role": "sales",
"content": "黄铜簧片,音色暖,做工挺扎实的,密封性也好,弯音容易上手"
},
{
"role": "customer",
"cont... |
kht_085 | [
{
"role": "customer",
"content": "白条还款"
},
{
"role": "customer",
"content": "白条还款"
},
{
"role": "sales",
"content": "白条还款是京东那边的吧,这个我们这边处理不了呀"
},
{
"role": "sales",
"content": "你是想问分期还是别的什么"
},
{
"role": "customer",
"content": "白条怎么还款"
},
{
"role": "sal... |
kht_086 | [
{
"role": "customer",
"content": "能快点吗"
},
{
"role": "sales",
"content": "好嘞马上"
},
{
"role": "customer",
"content": "快点"
},
{
"role": "sales",
"content": "在弄了 稍等一下下"
},
{
"role": "customer",
"content": "今天能到不"
},
{
"role": "sales",
"content": "我去确认... |
kht_087 | [
{
"role": "customer",
"content": "恩好的"
},
{
"role": "sales",
"content": "好嘞"
},
{
"role": "customer",
"content": "亲改下价吧"
},
{
"role": "sales",
"content": "改多少呀"
},
{
"role": "customer",
"content": "我之前都是25啊"
},
{
"role": "sales",
"content": "这个我查一下... |
kht_088 | [
{
"role": "customer",
"content": "在不呢"
},
{
"role": "sales",
"content": "在的 咋了"
},
{
"role": "customer",
"content": "茶刀还是茶刀要50把"
},
{
"role": "sales",
"content": "对 50把起订哈"
},
{
"role": "customer",
"content": "嗯少点吧"
},
{
"role": "sales",
"content":... |
kht_089 | [
{
"role": "customer",
"content": "您好，我想咨询一下你们的产品，主要是担心网上买东西会不会有诈骗风险，还有产品的质量靠不靠谱，下单流程复杂吗？"
},
{
"role": "sales",
"content": "在的 这个可以放心哈"
},
{
"role": "sales",
"content": "我们是正规店铺 支持官方平台交易 不满意包退换的"
},
{
"role": "sales",
"content": "下单就跟平时网购一样 选好拍下 走平台付款就行 没有额外步骤"
},
{
... |
kht_090 | [
{
"role": "customer",
"content": "亲"
},
{
"role": "sales",
"content": "在的 咋了"
},
{
"role": "customer",
"content": "不是满79减五块我怎么只减了十块十块是我买了两包纸巾"
},
{
"role": "sales",
"content": "你订单发我看下"
},
{
"role": "sales",
"content": "截图给我"
},
{
"role": "customer",
... |
kht_091 | [
{
"role": "customer",
"content": "你好，我是徕卡M系列胶片机的用户，想了解一下你们针对这类机型的数码化解决方案，主要想解决拍摄时没法实时预览、胶卷成本高这些问题，你们的产品是怎么实现的？"
},
{
"role": "sales",
"content": "我们这个是数码后背，装机身上替换掉原来的胶卷仓,不用拆机改装的"
},
{
"role": "sales",
"content": "原理就是相当于给相机加个数码传感器,2400万像素APS-C的,快门对焦这些机械操作全保留,你该怎么拍还怎么拍,但拍完能马上在机身屏幕或者手机... |
kht_092 | [
{
"role": "customer",
"content": "您好，我想了解一下你们银行的储蓄类产品，主要是想找个稳当点的储蓄方式，不知道你们这里有什么合适的推荐吗？"
},
{
"role": "sales",
"content": "在的~稳当的话推荐我们“未来存”这款"
},
{
"role": "sales",
"content": "50块就能起存,零存整取那种,月月存不压力"
},
{
"role": "sales",
"content": "利率3.5%,固定的,月复利,还挺划算"
},
{
"role... |
kht_093 | [
{
"role": "customer",
"content": "在吗"
},
{
"role": "customer",
"content": "现在买，发货快点哦"
},
{
"role": "sales",
"content": "在的"
},
{
"role": "sales",
"content": "今天下单的话正常当天出库,不耽误"
},
{
"role": "customer",
"content": "号码"
},
{
"role": "customer",
"conte... |
kht_094 | [
{
"role": "customer",
"content": "万分感谢"
},
{
"role": "sales",
"content": "不客气啦~"
},
{
"role": "customer",
"content": "可是他核实好大概要多久"
},
{
"role": "sales",
"content": "一般当天就有回复"
},
{
"role": "sales",
"content": "有消息我第一时间告诉你"
},
{
"role": "customer",
"... |
kht_095 | [
{
"role": "customer",
"content": "您好，我想咨询一下Kenmore 110系列洗衣机的盖开关配件，我家这型号的洗衣机盖开关坏了，想换个新的让机器能用起来。"
},
{
"role": "sales",
"content": "在的 我们这个FIR-321就是配110系列的"
},
{
"role": "sales",
"content": "方便报一下你洗衣机具体型号吗 我帮你确认下匹配"
},
{
"role": "customer",
"content": "哦，适配的型号都包含了，那还挺省心的。你们... |
kht_096 | [
{
"role": "customer",
"content": "您好在吗"
},
{
"role": "sales",
"content": "在的 说"
},
{
"role": "customer",
"content": "VY [数字]"
},
{
"role": "sales",
"content": "VY这个型号是要问价格还是库存"
},
{
"role": "customer",
"content": "VY [数字]"
},
{
"role": "customer",
... |
kht_097 | [
{
"role": "customer",
"content": "您好，我想咨询一下适合老年人学画画用的颜料，你们这儿有推荐的吗？"
},
{
"role": "sales",
"content": "有的呀,推荐利奎太克丙烯颜料48色套装"
},
{
"role": "sales",
"content": "哑光质感,不刺鼻不含毒,挤管也好挤,老人手劲小也没事"
},
{
"role": "customer",
"content": "这款颜料是无毒的对吧？那它是大牌子吗？我看有些颜料闻着味道很大，担心对身体不好。另外，这个套装用起来... |
kht_098 | [
{
"role": "customer",
"content": "你好"
},
{
"role": "sales",
"content": "你好呀,咨询点啥"
},
{
"role": "customer",
"content": "我这边是苏州的我自己有5个母婴店就是看你们这牌子可以批发吗"
},
{
"role": "sales",
"content": "可以的呀,支持批发"
},
{
"role": "sales",
"content": "5家店都是自己开的还是加盟的"
},
{
"r... |
kht_099 | [
{
"role": "customer",
"content": "您这边可以写张收据扫描件给我吗或者照相也可以"
},
{
"role": "sales",
"content": "行 稍等我给你开一张"
},
{
"role": "customer",
"content": "可以尽量清晰"
},
{
"role": "sales",
"content": "好的 我拍清楚点发你"
},
{
"role": "customer",
"content": "刘美君"
},
{
"role": "s... |
kht_100 | [
{
"role": "customer",
"content": "我的订单今天早上下的单，显示今天就能送到，能帮我联系派件员今天给我送吗"
},
{
"role": "sales",
"content": "订单号发我一下,我看看物流状态"
},
{
"role": "customer",
"content": "好的"
},
{
"role": "customer",
"content": "亲因为显示今天能送到，所以我才拍的，因为明天送我明天不在家，而且我的有的是冷鲜食品，所以麻烦联系快递员今天给我派送。因为我也联系不到快递员，所以... |
End of preview. Expand in Data Studio
reply-agent-humanize-test
200 段中文私聊对话。客户消息取自公开语料原文，销售消息全部由 claude-sonnet-5 按 prompt_zh.md 顺序生成：每一轮生成时模型看到的历史是客户原文加此前生成的回复。
子集
| 子集 | 每行 | 行数 | 字段 |
|---|---|---|---|
conversations（默认） |
一段对话 | 200 | id、messages（role 为 customer 或 sales，content；sales 每条一个气泡） |
meta |
一段对话的元数据 | 200 | id、source、real_customer、domain、scene、lang、n_messages、n_customer_turns、n_sales_bubbles、n_generated_turns、model、prompt_version、product_info |
generated_replies |
一轮生成 | 1116 | id、conversation_id、turn、source、scene、history、customer_message、generated_reply、generated_bubbles、model、prompt_version |
turn 为该轮对应的 messages 下标，模型看到 messages[:turn]，生成的气泡从 messages[turn] 起排列。
客户消息来源
| 来源 | 段数 | 场景 |
|---|---|---|
| E-commerce Dialogue Corpus（淘宝客服） | 100 | 商品咨询、议价优惠、物流发货、售后退换、订单账号 |
| CSDS（京东客服，源自 JDDC） | 40 | 同上 |
| SalesLLM-10k（MultiSense/SaleData） | 60 | 消费品销售、银行存款理财、保险，带商品资料 |
生成参数
system prompt 为 prompt_zh.md，人设「小林，28 岁，做这行四年」；历史取最近 24 条；meta.product_info 非空时附在 system prompt 末尾；连续多条销售消息合并为一轮生成，结果按换行拆成气泡；temperature 0.9，最多 200 token。
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