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caseId
stringlengths
30
30
confidencePpm
int64
67.2k
977k
predictedIntent
stringclasses
77 values
sourceIndex
int64
0
3.08k
sourceSplit
stringclasses
1 value
textIncluded
bool
1 class
top3
listlengths
3
3
trueIntent
stringclasses
77 values
typoEligible
bool
2 classes
wordOnlyIntent
stringclasses
77 values
banking77_89000fd16dbb30e00f27
360,827
get_physical_card
0
test
false
[ { "intent": "get_physical_card", "probabilityPpm": 360827 }, { "intent": "card_linking", "probabilityPpm": 82024 }, { "intent": "order_physical_card", "probabilityPpm": 69910 } ]
card_arrival
true
get_physical_card
banking77_9cae6f142e0b2fc7a163
842,502
card_arrival
1
test
false
[ { "intent": "card_arrival", "probabilityPpm": 842502 }, { "intent": "request_refund", "probabilityPpm": 29501 }, { "intent": "balance_not_updated_after_cheque_or_cash_deposit", "probabilityPpm": 20708 } ]
card_arrival
true
card_arrival
banking77_f930ff33d73cb6577351
482,935
card_arrival
2
test
false
[ { "intent": "card_arrival", "probabilityPpm": 482935 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 187278 }, { "intent": "request_refund", "probabilityPpm": 124360 } ]
card_arrival
true
transfer_not_received_by_recipient
banking77_dda71f44fb5f3d275db5
682,941
card_arrival
3
test
false
[ { "intent": "card_arrival", "probabilityPpm": 682941 }, { "intent": "card_delivery_estimate", "probabilityPpm": 207874 }, { "intent": "card_payment_fee_charged", "probabilityPpm": 29578 } ]
card_arrival
true
card_arrival
banking77_a5ed030587286e13e225
758,546
card_arrival
4
test
false
[ { "intent": "card_arrival", "probabilityPpm": 758546 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 79233 }, { "intent": "card_delivery_estimate", "probabilityPpm": 25284 } ]
card_arrival
true
card_arrival
banking77_ad2d19788d7d3abc6af1
757,365
card_delivery_estimate
5
test
false
[ { "intent": "card_delivery_estimate", "probabilityPpm": 757365 }, { "intent": "card_arrival", "probabilityPpm": 121779 }, { "intent": "order_physical_card", "probabilityPpm": 26224 } ]
card_arrival
false
card_delivery_estimate
banking77_c5cecc3f86b0fd0d863c
940,552
card_arrival
6
test
false
[ { "intent": "card_arrival", "probabilityPpm": 940552 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 7329 }, { "intent": "declined_card_payment", "probabilityPpm": 4690 } ]
card_arrival
true
card_arrival
banking77_42571d78b7078520b38c
782,799
card_arrival
7
test
false
[ { "intent": "card_arrival", "probabilityPpm": 782799 }, { "intent": "card_delivery_estimate", "probabilityPpm": 35844 }, { "intent": "declined_card_payment", "probabilityPpm": 26865 } ]
card_arrival
true
card_arrival
banking77_d865b4fddda8867c7378
655,514
card_arrival
8
test
false
[ { "intent": "card_arrival", "probabilityPpm": 655514 }, { "intent": "pending_cash_withdrawal", "probabilityPpm": 63529 }, { "intent": "pending_top_up", "probabilityPpm": 29609 } ]
card_arrival
true
card_arrival
banking77_97090c7676c34a994af5
757,380
card_arrival
9
test
false
[ { "intent": "card_arrival", "probabilityPpm": 757380 }, { "intent": "card_delivery_estimate", "probabilityPpm": 51979 }, { "intent": "activate_my_card", "probabilityPpm": 16128 } ]
card_arrival
true
card_arrival
banking77_187359c988115f73dae9
843,163
card_arrival
10
test
false
[ { "intent": "card_arrival", "probabilityPpm": 843163 }, { "intent": "verify_source_of_funds", "probabilityPpm": 37933 }, { "intent": "topping_up_by_card", "probabilityPpm": 28273 } ]
card_arrival
true
card_arrival
banking77_65abce4fe4f938757519
687,296
card_delivery_estimate
11
test
false
[ { "intent": "card_delivery_estimate", "probabilityPpm": 687296 }, { "intent": "card_arrival", "probabilityPpm": 195079 }, { "intent": "order_physical_card", "probabilityPpm": 49597 } ]
card_arrival
true
card_delivery_estimate
banking77_46583724086617cab7bf
758,027
card_arrival
12
test
false
[ { "intent": "card_arrival", "probabilityPpm": 758027 }, { "intent": "card_swallowed", "probabilityPpm": 60409 }, { "intent": "lost_or_stolen_phone", "probabilityPpm": 45900 } ]
card_arrival
true
card_arrival
banking77_c3be7814d5be60227017
766,282
card_arrival
13
test
false
[ { "intent": "card_arrival", "probabilityPpm": 766282 }, { "intent": "activate_my_card", "probabilityPpm": 48675 }, { "intent": "pending_top_up", "probabilityPpm": 42666 } ]
card_arrival
true
card_arrival
banking77_ad1f3c2c2127a1c4d47d
839,192
card_arrival
14
test
false
[ { "intent": "card_arrival", "probabilityPpm": 839192 }, { "intent": "pending_top_up", "probabilityPpm": 19058 }, { "intent": "balance_not_updated_after_cheque_or_cash_deposit", "probabilityPpm": 18633 } ]
card_arrival
true
card_arrival
banking77_d98d56d25483cd536f74
643,780
card_arrival
15
test
false
[ { "intent": "card_arrival", "probabilityPpm": 643780 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 95138 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 31907 } ]
card_arrival
true
card_arrival
banking77_6e407f31f49e7d7e94c4
642,653
card_arrival
16
test
false
[ { "intent": "card_arrival", "probabilityPpm": 642653 }, { "intent": "card_payment_fee_charged", "probabilityPpm": 48306 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 44482 } ]
card_arrival
true
card_arrival
banking77_c07ae12f9dd266e34630
836,177
card_arrival
17
test
false
[ { "intent": "card_arrival", "probabilityPpm": 836177 }, { "intent": "card_delivery_estimate", "probabilityPpm": 68019 }, { "intent": "order_physical_card", "probabilityPpm": 14750 } ]
card_arrival
true
card_arrival
banking77_3e222e5e4bdc52cf2d6e
823,654
card_arrival
18
test
false
[ { "intent": "card_arrival", "probabilityPpm": 823654 }, { "intent": "balance_not_updated_after_cheque_or_cash_deposit", "probabilityPpm": 95249 }, { "intent": "get_physical_card", "probabilityPpm": 12085 } ]
card_arrival
true
card_arrival
banking77_ab10dbd75b8fd00d8896
846,754
card_arrival
19
test
false
[ { "intent": "card_arrival", "probabilityPpm": 846754 }, { "intent": "lost_or_stolen_card", "probabilityPpm": 14644 }, { "intent": "balance_not_updated_after_bank_transfer", "probabilityPpm": 12679 } ]
card_arrival
true
card_arrival
banking77_39ca3619547be3b44543
392,489
card_arrival
20
test
false
[ { "intent": "card_arrival", "probabilityPpm": 392489 }, { "intent": "lost_or_stolen_card", "probabilityPpm": 92459 }, { "intent": "card_delivery_estimate", "probabilityPpm": 70350 } ]
card_arrival
false
card_arrival
banking77_f91428f584cfcde7b7f3
638,478
card_arrival
21
test
false
[ { "intent": "card_arrival", "probabilityPpm": 638478 }, { "intent": "lost_or_stolen_card", "probabilityPpm": 89699 }, { "intent": "request_refund", "probabilityPpm": 24955 } ]
card_arrival
true
card_arrival
banking77_04d8eeca6690b0e19070
738,183
card_arrival
22
test
false
[ { "intent": "card_arrival", "probabilityPpm": 738183 }, { "intent": "card_delivery_estimate", "probabilityPpm": 102546 }, { "intent": "activate_my_card", "probabilityPpm": 31215 } ]
card_arrival
true
card_arrival
banking77_a03bc944143228b60b2f
847,129
card_arrival
23
test
false
[ { "intent": "card_arrival", "probabilityPpm": 847129 }, { "intent": "card_delivery_estimate", "probabilityPpm": 40592 }, { "intent": "request_refund", "probabilityPpm": 10665 } ]
card_arrival
true
card_arrival
banking77_3f7a7b388e80effca4fa
695,874
card_arrival
24
test
false
[ { "intent": "card_arrival", "probabilityPpm": 695874 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 113929 }, { "intent": "card_linking", "probabilityPpm": 20735 } ]
card_arrival
true
card_arrival
banking77_bb78a097195a3f557472
921,985
card_arrival
25
test
false
[ { "intent": "card_arrival", "probabilityPpm": 921985 }, { "intent": "direct_debit_payment_not_recognised", "probabilityPpm": 14290 }, { "intent": "card_delivery_estimate", "probabilityPpm": 7656 } ]
card_arrival
true
card_arrival
banking77_77e7802eeeee0a1e0270
409,246
card_arrival
26
test
false
[ { "intent": "card_arrival", "probabilityPpm": 409246 }, { "intent": "card_delivery_estimate", "probabilityPpm": 345160 }, { "intent": "wrong_amount_of_cash_received", "probabilityPpm": 42979 } ]
card_arrival
true
card_arrival
banking77_a57fed3822709f1c542c
838,153
card_arrival
27
test
false
[ { "intent": "card_arrival", "probabilityPpm": 838153 }, { "intent": "pending_top_up", "probabilityPpm": 36789 }, { "intent": "pending_transfer", "probabilityPpm": 22350 } ]
card_arrival
true
card_arrival
banking77_075df393ece1740eab88
729,253
card_arrival
28
test
false
[ { "intent": "card_arrival", "probabilityPpm": 729253 }, { "intent": "request_refund", "probabilityPpm": 48860 }, { "intent": "balance_not_updated_after_cheque_or_cash_deposit", "probabilityPpm": 33424 } ]
card_arrival
true
card_arrival
banking77_d1161f7f5909fbb80f2f
924,970
card_arrival
29
test
false
[ { "intent": "card_arrival", "probabilityPpm": 924970 }, { "intent": "verify_source_of_funds", "probabilityPpm": 4859 }, { "intent": "supported_cards_and_currencies", "probabilityPpm": 4718 } ]
card_arrival
true
card_arrival
banking77_bd722993d5af9c717048
833,190
card_arrival
30
test
false
[ { "intent": "card_arrival", "probabilityPpm": 833190 }, { "intent": "get_physical_card", "probabilityPpm": 28564 }, { "intent": "card_delivery_estimate", "probabilityPpm": 19540 } ]
card_arrival
true
card_arrival
banking77_0820d81d68a037dd169f
841,315
card_arrival
31
test
false
[ { "intent": "card_arrival", "probabilityPpm": 841315 }, { "intent": "declined_card_payment", "probabilityPpm": 18934 }, { "intent": "balance_not_updated_after_bank_transfer", "probabilityPpm": 16104 } ]
card_arrival
true
card_arrival
banking77_43746aecbf753830e640
463,135
card_delivery_estimate
32
test
false
[ { "intent": "card_delivery_estimate", "probabilityPpm": 463135 }, { "intent": "card_arrival", "probabilityPpm": 417599 }, { "intent": "card_payment_fee_charged", "probabilityPpm": 13234 } ]
card_arrival
true
card_arrival
banking77_2f12c3d425664504ff36
691,552
card_arrival
33
test
false
[ { "intent": "card_arrival", "probabilityPpm": 691552 }, { "intent": "card_delivery_estimate", "probabilityPpm": 231313 }, { "intent": "order_physical_card", "probabilityPpm": 9562 } ]
card_arrival
true
card_arrival
banking77_9213ce497918c9c65bd0
923,440
card_arrival
34
test
false
[ { "intent": "card_arrival", "probabilityPpm": 923440 }, { "intent": "card_linking", "probabilityPpm": 8065 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 4923 } ]
card_arrival
true
card_arrival
banking77_cf354e0d8b7a9cb8d84a
856,620
card_arrival
35
test
false
[ { "intent": "card_arrival", "probabilityPpm": 856620 }, { "intent": "request_refund", "probabilityPpm": 25915 }, { "intent": "reverted_card_payment?", "probabilityPpm": 25012 } ]
card_arrival
true
card_arrival
banking77_71a09ce64bf82933d895
581,039
lost_or_stolen_card
36
test
false
[ { "intent": "lost_or_stolen_card", "probabilityPpm": 581039 }, { "intent": "card_arrival", "probabilityPpm": 250069 }, { "intent": "card_linking", "probabilityPpm": 18811 } ]
card_arrival
true
lost_or_stolen_card
banking77_7398a0718fb3b7d4b9f1
527,164
card_arrival
37
test
false
[ { "intent": "card_arrival", "probabilityPpm": 527164 }, { "intent": "verify_source_of_funds", "probabilityPpm": 110232 }, { "intent": "compromised_card", "probabilityPpm": 23853 } ]
card_arrival
true
card_arrival
banking77_c68e4662356d61c71292
911,258
card_arrival
38
test
false
[ { "intent": "card_arrival", "probabilityPpm": 911258 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 23347 }, { "intent": "direct_debit_payment_not_recognised", "probabilityPpm": 6606 } ]
card_arrival
true
card_arrival
banking77_6bb91be489ad43a04db5
919,781
card_arrival
39
test
false
[ { "intent": "card_arrival", "probabilityPpm": 919781 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 26721 }, { "intent": "get_physical_card", "probabilityPpm": 5639 } ]
card_arrival
true
card_arrival
banking77_999726bdb57e15e8b11e
897,013
card_linking
40
test
false
[ { "intent": "card_linking", "probabilityPpm": 897013 }, { "intent": "card_not_working", "probabilityPpm": 31917 }, { "intent": "topping_up_by_card", "probabilityPpm": 6978 } ]
card_linking
false
card_linking
banking77_5048a45adecbe8d475c8
863,065
card_linking
41
test
false
[ { "intent": "card_linking", "probabilityPpm": 863065 }, { "intent": "activate_my_card", "probabilityPpm": 60578 }, { "intent": "getting_spare_card", "probabilityPpm": 7737 } ]
card_linking
true
card_linking
banking77_4b23ad08f2beea5a517f
925,023
card_linking
42
test
false
[ { "intent": "card_linking", "probabilityPpm": 925023 }, { "intent": "card_arrival", "probabilityPpm": 9906 }, { "intent": "card_acceptance", "probabilityPpm": 7238 } ]
card_linking
true
card_linking
banking77_30cb1864eb9887841b74
935,127
card_linking
43
test
false
[ { "intent": "card_linking", "probabilityPpm": 935127 }, { "intent": "card_arrival", "probabilityPpm": 11057 }, { "intent": "cash_withdrawal_not_recognised", "probabilityPpm": 7972 } ]
card_linking
true
card_linking
banking77_b46f025886263d7500f6
884,371
card_linking
44
test
false
[ { "intent": "card_linking", "probabilityPpm": 884371 }, { "intent": "getting_spare_card", "probabilityPpm": 9088 }, { "intent": "reverted_card_payment?", "probabilityPpm": 8401 } ]
card_linking
true
card_linking
banking77_4bb2dcc5839fb2102c98
752,033
card_linking
45
test
false
[ { "intent": "card_linking", "probabilityPpm": 752033 }, { "intent": "card_arrival", "probabilityPpm": 115495 }, { "intent": "get_physical_card", "probabilityPpm": 26396 } ]
card_linking
true
card_linking
banking77_6c46c082d9dd63d28f25
885,579
card_linking
46
test
false
[ { "intent": "card_linking", "probabilityPpm": 885579 }, { "intent": "card_not_working", "probabilityPpm": 25250 }, { "intent": "exchange_via_app", "probabilityPpm": 15565 } ]
card_linking
false
card_linking
banking77_0119cd5a5ccc64b3dbad
479,537
card_linking
47
test
false
[ { "intent": "card_linking", "probabilityPpm": 479537 }, { "intent": "topping_up_by_card", "probabilityPpm": 338122 }, { "intent": "transfer_into_account", "probabilityPpm": 40293 } ]
card_linking
true
card_linking
banking77_e8c83e47c5a3356be592
808,360
card_linking
48
test
false
[ { "intent": "card_linking", "probabilityPpm": 808360 }, { "intent": "card_swallowed", "probabilityPpm": 16271 }, { "intent": "reverted_card_payment?", "probabilityPpm": 16241 } ]
card_linking
true
card_linking
banking77_7b22eb1d1dcc0845796d
875,260
card_linking
49
test
false
[ { "intent": "card_linking", "probabilityPpm": 875260 }, { "intent": "getting_spare_card", "probabilityPpm": 10522 }, { "intent": "country_support", "probabilityPpm": 10037 } ]
card_linking
true
card_linking
banking77_a26959493690450bf848
901,945
card_linking
50
test
false
[ { "intent": "card_linking", "probabilityPpm": 901945 }, { "intent": "contactless_not_working", "probabilityPpm": 18562 }, { "intent": "getting_spare_card", "probabilityPpm": 10542 } ]
card_linking
false
card_linking
banking77_cfe9b8a7f48b84005fcc
829,819
card_linking
51
test
false
[ { "intent": "card_linking", "probabilityPpm": 829819 }, { "intent": "atm_support", "probabilityPpm": 6925 }, { "intent": "getting_spare_card", "probabilityPpm": 5879 } ]
card_linking
true
card_linking
banking77_ca349d60d8a9b36afbca
856,939
card_linking
52
test
false
[ { "intent": "card_linking", "probabilityPpm": 856939 }, { "intent": "country_support", "probabilityPpm": 21087 }, { "intent": "reverted_card_payment?", "probabilityPpm": 8578 } ]
card_linking
true
card_linking
banking77_4689016b144aca137b20
903,826
card_linking
53
test
false
[ { "intent": "card_linking", "probabilityPpm": 903826 }, { "intent": "topping_up_by_card", "probabilityPpm": 26779 }, { "intent": "exchange_via_app", "probabilityPpm": 13470 } ]
card_linking
false
card_linking
banking77_59ec064df8a212f03213
862,848
card_linking
54
test
false
[ { "intent": "card_linking", "probabilityPpm": 862848 }, { "intent": "card_arrival", "probabilityPpm": 74726 }, { "intent": "contactless_not_working", "probabilityPpm": 7344 } ]
card_linking
false
card_linking
banking77_be6a711e3f98b14077f5
876,089
card_linking
55
test
false
[ { "intent": "card_linking", "probabilityPpm": 876089 }, { "intent": "order_physical_card", "probabilityPpm": 10837 }, { "intent": "cancel_transfer", "probabilityPpm": 7831 } ]
card_linking
true
card_linking
banking77_c104386b7e31b0e9b7ca
897,454
card_linking
56
test
false
[ { "intent": "card_linking", "probabilityPpm": 897454 }, { "intent": "reverted_card_payment?", "probabilityPpm": 9110 }, { "intent": "getting_spare_card", "probabilityPpm": 8518 } ]
card_linking
true
card_linking
banking77_96408e74b1fc670794c1
907,988
card_linking
57
test
false
[ { "intent": "card_linking", "probabilityPpm": 907988 }, { "intent": "country_support", "probabilityPpm": 12936 }, { "intent": "get_physical_card", "probabilityPpm": 8408 } ]
card_linking
true
card_linking
banking77_475e2c1dc88525b8cd70
911,039
card_linking
58
test
false
[ { "intent": "card_linking", "probabilityPpm": 911039 }, { "intent": "card_acceptance", "probabilityPpm": 11035 }, { "intent": "order_physical_card", "probabilityPpm": 3194 } ]
card_linking
true
card_linking
banking77_8f52e22a98e2e5b4085b
927,113
card_linking
59
test
false
[ { "intent": "card_linking", "probabilityPpm": 927113 }, { "intent": "supported_cards_and_currencies", "probabilityPpm": 14537 }, { "intent": "top_up_failed", "probabilityPpm": 6666 } ]
card_linking
true
card_linking
banking77_4337011fe8005d2c21ba
757,119
card_linking
60
test
false
[ { "intent": "card_linking", "probabilityPpm": 757119 }, { "intent": "topping_up_by_card", "probabilityPpm": 122700 }, { "intent": "supported_cards_and_currencies", "probabilityPpm": 38451 } ]
card_linking
true
card_linking
banking77_da2850bce778549fbfa8
725,585
card_linking
61
test
false
[ { "intent": "card_linking", "probabilityPpm": 725585 }, { "intent": "card_delivery_estimate", "probabilityPpm": 57193 }, { "intent": "card_arrival", "probabilityPpm": 31156 } ]
card_linking
true
card_linking
banking77_bce8b1f5cfbf9b481673
904,462
card_linking
62
test
false
[ { "intent": "card_linking", "probabilityPpm": 904462 }, { "intent": "activate_my_card", "probabilityPpm": 22378 }, { "intent": "getting_spare_card", "probabilityPpm": 4579 } ]
card_linking
true
card_linking
banking77_a023de0960c04c087174
916,659
card_linking
63
test
false
[ { "intent": "card_linking", "probabilityPpm": 916659 }, { "intent": "contactless_not_working", "probabilityPpm": 12516 }, { "intent": "getting_spare_card", "probabilityPpm": 11167 } ]
card_linking
false
card_linking
banking77_38ca830ff475b6201465
913,478
card_linking
64
test
false
[ { "intent": "card_linking", "probabilityPpm": 913478 }, { "intent": "lost_or_stolen_card", "probabilityPpm": 6119 }, { "intent": "balance_not_updated_after_cheque_or_cash_deposit", "probabilityPpm": 3801 } ]
card_linking
true
card_linking
banking77_018168d06fb2881586d6
853,592
card_linking
65
test
false
[ { "intent": "card_linking", "probabilityPpm": 853592 }, { "intent": "reverted_card_payment?", "probabilityPpm": 13207 }, { "intent": "order_physical_card", "probabilityPpm": 4503 } ]
card_linking
true
card_linking
banking77_ff18d090fe8f637694fe
485,051
card_linking
66
test
false
[ { "intent": "card_linking", "probabilityPpm": 485051 }, { "intent": "unable_to_verify_identity", "probabilityPpm": 87056 }, { "intent": "transfer_not_received_by_recipient", "probabilityPpm": 74812 } ]
card_linking
true
card_linking
banking77_f1aff049e37744a1b481
871,023
card_linking
67
test
false
[ { "intent": "card_linking", "probabilityPpm": 871023 }, { "intent": "reverted_card_payment?", "probabilityPpm": 13474 }, { "intent": "getting_spare_card", "probabilityPpm": 13247 } ]
card_linking
true
card_linking
banking77_e6dd2ac531790e5a1ace
937,565
card_linking
68
test
false
[ { "intent": "card_linking", "probabilityPpm": 937565 }, { "intent": "transfer_into_account", "probabilityPpm": 6703 }, { "intent": "topping_up_by_card", "probabilityPpm": 6013 } ]
card_linking
true
card_linking
banking77_2b24b45c3d65342bedf6
928,008
card_linking
69
test
false
[ { "intent": "card_linking", "probabilityPpm": 928008 }, { "intent": "lost_or_stolen_card", "probabilityPpm": 21243 }, { "intent": "atm_support", "probabilityPpm": 9017 } ]
card_linking
true
card_linking
banking77_2a96cdaaddf68be7850b
949,254
card_linking
70
test
false
[ { "intent": "card_linking", "probabilityPpm": 949254 }, { "intent": "card_arrival", "probabilityPpm": 11227 }, { "intent": "change_pin", "probabilityPpm": 4738 } ]
card_linking
true
card_linking
banking77_1a2016737a9b0955c0cf
626,442
card_linking
71
test
false
[ { "intent": "card_linking", "probabilityPpm": 626442 }, { "intent": "exchange_via_app", "probabilityPpm": 142009 }, { "intent": "card_payment_not_recognised", "probabilityPpm": 46153 } ]
card_linking
true
card_linking
banking77_4728a96cd29f93eddd31
859,809
card_linking
72
test
false
[ { "intent": "card_linking", "probabilityPpm": 859809 }, { "intent": "lost_or_stolen_card", "probabilityPpm": 24915 }, { "intent": "activate_my_card", "probabilityPpm": 9232 } ]
card_linking
true
card_linking
banking77_3ab8f9f48affeae15507
925,818
card_linking
73
test
false
[ { "intent": "card_linking", "probabilityPpm": 925818 }, { "intent": "card_not_working", "probabilityPpm": 15815 }, { "intent": "card_swallowed", "probabilityPpm": 6482 } ]
card_linking
false
card_linking
banking77_5ff5fade07914489378a
702,992
card_linking
74
test
false
[ { "intent": "card_linking", "probabilityPpm": 702992 }, { "intent": "country_support", "probabilityPpm": 24212 }, { "intent": "order_physical_card", "probabilityPpm": 23645 } ]
card_linking
true
card_linking
banking77_7d3db2bdca866b70f402
940,379
card_linking
75
test
false
[ { "intent": "card_linking", "probabilityPpm": 940379 }, { "intent": "lost_or_stolen_card", "probabilityPpm": 27777 }, { "intent": "cash_withdrawal_not_recognised", "probabilityPpm": 8016 } ]
card_linking
true
card_linking
banking77_f8a58325ba10f8ec38c5
910,076
card_linking
76
test
false
[ { "intent": "card_linking", "probabilityPpm": 910076 }, { "intent": "top_up_failed", "probabilityPpm": 8313 }, { "intent": "balance_not_updated_after_cheque_or_cash_deposit", "probabilityPpm": 7343 } ]
card_linking
true
card_linking
banking77_3e64695159f40c81daed
841,371
card_linking
77
test
false
[ { "intent": "card_linking", "probabilityPpm": 841371 }, { "intent": "getting_spare_card", "probabilityPpm": 14995 }, { "intent": "country_support", "probabilityPpm": 11508 } ]
card_linking
true
card_linking
banking77_de8b77388ab49993de1a
727,176
card_linking
78
test
false
[ { "intent": "card_linking", "probabilityPpm": 727176 }, { "intent": "compromised_card", "probabilityPpm": 122747 }, { "intent": "card_about_to_expire", "probabilityPpm": 31598 } ]
card_linking
true
card_linking
banking77_909e7888634a8cb0a92f
568,475
getting_spare_card
79
test
false
[ { "intent": "getting_spare_card", "probabilityPpm": 568475 }, { "intent": "card_linking", "probabilityPpm": 328317 }, { "intent": "transfer_into_account", "probabilityPpm": 58595 } ]
card_linking
true
getting_spare_card
banking77_2c01c95b0ac2c182758d
915,310
exchange_rate
80
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 915310 }, { "intent": "exchange_via_app", "probabilityPpm": 7208 }, { "intent": "exchange_charge", "probabilityPpm": 3976 } ]
exchange_rate
true
exchange_rate
banking77_a7bd69c7471731dc0bf4
862,363
exchange_rate
81
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 862363 }, { "intent": "visa_or_mastercard", "probabilityPpm": 29222 }, { "intent": "exchange_charge", "probabilityPpm": 27275 } ]
exchange_rate
true
exchange_rate
banking77_1dfab06299e9a6321762
912,734
exchange_rate
82
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 912734 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 38394 }, { "intent": "card_payment_wrong_exchange_rate", "probabilityPpm": 4835 } ]
exchange_rate
true
exchange_rate
banking77_a9b28245ecbf6369c0f1
868,189
exchange_rate
83
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 868189 }, { "intent": "card_payment_wrong_exchange_rate", "probabilityPpm": 21164 }, { "intent": "country_support", "probabilityPpm": 14907 } ]
exchange_rate
true
exchange_rate
banking77_389cd08a1ce6a951e2ad
866,314
exchange_rate
84
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 866314 }, { "intent": "card_payment_wrong_exchange_rate", "probabilityPpm": 49659 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 46706 } ]
exchange_rate
true
exchange_rate
banking77_23239365f648b9b06984
770,312
exchange_rate
85
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 770312 }, { "intent": "top_up_by_card_charge", "probabilityPpm": 106180 }, { "intent": "exchange_charge", "probabilityPpm": 28571 } ]
exchange_rate
true
exchange_rate
banking77_8024cc9f761366e7b8d6
850,711
exchange_rate
86
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 850711 }, { "intent": "exchange_via_app", "probabilityPpm": 22181 }, { "intent": "change_pin", "probabilityPpm": 19961 } ]
exchange_rate
true
exchange_rate
banking77_faa6f4c32c516889f2e9
692,933
exchange_rate
87
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 692933 }, { "intent": "card_payment_wrong_exchange_rate", "probabilityPpm": 107805 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 75388 } ]
exchange_rate
true
exchange_rate
banking77_465279cd811178b67bea
871,529
exchange_rate
88
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 871529 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 9000 }, { "intent": "exchange_charge", "probabilityPpm": 7270 } ]
exchange_rate
true
exchange_rate
banking77_d0e57869117f0a432e67
805,671
exchange_rate
89
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 805671 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 60164 }, { "intent": "card_payment_wrong_exchange_rate", "probabilityPpm": 34860 } ]
exchange_rate
true
exchange_rate
banking77_61c8454f0e8070e14ae9
854,887
exchange_rate
90
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 854887 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 44767 }, { "intent": "card_payment_wrong_exchange_rate", "probabilityPpm": 24437 } ]
exchange_rate
true
exchange_rate
banking77_947915bd21c5e514178c
880,512
exchange_rate
91
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 880512 }, { "intent": "exchange_charge", "probabilityPpm": 32613 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 13310 } ]
exchange_rate
true
exchange_rate
banking77_bf2f1478b86c91f33ed7
806,701
exchange_rate
92
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 806701 }, { "intent": "card_payment_wrong_exchange_rate", "probabilityPpm": 45626 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 27896 } ]
exchange_rate
true
exchange_rate
banking77_a018760b2e7beb0d9066
260,511
exchange_charge
93
test
false
[ { "intent": "exchange_charge", "probabilityPpm": 260511 }, { "intent": "exchange_via_app", "probabilityPpm": 182476 }, { "intent": "card_delivery_estimate", "probabilityPpm": 57814 } ]
exchange_rate
true
exchange_via_app
banking77_1c42b57833de49569f2a
794,212
exchange_rate
94
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 794212 }, { "intent": "card_payment_wrong_exchange_rate", "probabilityPpm": 63091 }, { "intent": "exchange_via_app", "probabilityPpm": 58665 } ]
exchange_rate
true
exchange_rate
banking77_f2c1bde0a871e96661ca
875,308
exchange_rate
95
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 875308 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 19150 }, { "intent": "exchange_charge", "probabilityPpm": 17932 } ]
exchange_rate
true
exchange_rate
banking77_9aa98ca6c9f9ec8f7c21
927,022
exchange_rate
96
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 927022 }, { "intent": "order_physical_card", "probabilityPpm": 9703 }, { "intent": "country_support", "probabilityPpm": 7798 } ]
exchange_rate
true
exchange_rate
banking77_bf09b55b51bdbfbfe364
702,190
exchange_rate
97
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 702190 }, { "intent": "exchange_charge", "probabilityPpm": 97874 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 82042 } ]
exchange_rate
true
exchange_rate
banking77_4a81a5896c7383b47ec9
693,835
exchange_rate
98
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 693835 }, { "intent": "fiat_currency_support", "probabilityPpm": 160460 }, { "intent": "wrong_exchange_rate_for_cash_withdrawal", "probabilityPpm": 42141 } ]
exchange_rate
true
exchange_rate
banking77_bc1c71535cca0589e28a
935,357
exchange_rate
99
test
false
[ { "intent": "exchange_rate", "probabilityPpm": 935357 }, { "intent": "country_support", "probabilityPpm": 9181 }, { "intent": "verify_source_of_funds", "probabilityPpm": 7608 } ]
exchange_rate
true
exchange_rate
End of preview. Expand in Data Studio

Agent Handoff Benchmark

A text-free evaluation dataset for studying whether partial classifier output preserves a downstream decision. It packages the public Waggle/Kea BANKING77 reference artifacts as three directly loadable tables: intent predictions, 77-class probability vectors, and decision/certificate outcomes under 12 fixed synthetic cost policies.

William Keenan created the classifier experiment, derived predictions, decision-sufficiency experiment and this packaging. BANKING77 was created by PolyAI-LDN/Casanueva et al.; this is a derived evaluation dataset, not a new collection of banking queries. No source query text is included.

Companion classifier: willykeenan/banking-intent-classifier.

Load the dataset

Install the tested loader dependencies with Python 3.12:

python -m pip install -r requirements.txt
from datasets import load_dataset

repo = "willykeenan/agent-handoff-benchmark"
predictions = load_dataset(repo, "predictions", split="test")  # 3,050 rows
vectors = load_dataset(repo, "vectors", split="test")          # 3,050 rows
decisions = load_dataset(repo, "decisions", split="test")      # 36,600 rows

print(predictions[0]["trueIntent"], predictions[0]["predictedIntent"])
probabilities = [x / vectors[0]["probabilityScale"]
                 for x in vectors[0]["probabilities"]]

The decision table provides convenient scalar fields and retains the complete original record as a JSON string to avoid ambiguous, heterogeneous nested schemas across loading libraries:

import json
record = decisions[0]
original = json.loads(record["payload_json"])
certificate = original["adaptive"]["certificate"]
print(record["case_id"], record["policy_id"], certificate["disposition"])

Before publication, or from a downloaded snapshot, load a table directly:

local = load_dataset("parquet", data_files={"test": "data/vectors/test.parquet"}, split="test")

Configurations and schema

Configuration Rows One row represents Main fields
predictions 3,050 One cleaned, train-disjoint BANKING77 test case caseId, trueIntent, predictedIntent, wordOnlyIntent, confidencePpm, top3, sourceIndex, sourceSplit, typoEligible, textIncluded
vectors 3,050 The frozen 77-class prediction for that case caseId, vectorId, modelId, labelIds, probabilities, probabilityScale, trueIntent, sourceIndex, sourceSplit, textIncluded, schemaVersion
decisions 36,600 One case under one of 12 synthetic policies case_id, vector_id, policy_id, action/disposition columns, revealed_components, authority_granted, payload_json

All three configurations expose only a test split. They are related views, not independent sample pools: each case has one vector and 12 decision rows. Join predictions.caseId to vectors.caseId and decisions.case_id; join vectors.vectorId to decisions.vector_id. Every case-policy pair is unique. The 36,600 decisions are not 36,600 independent banking examples.

Vector probabilities are nonnegative integers in label order, with 77 values summing to probabilityScale = 1_000_000; divide by that scale before probability calculations. top3 is a list of intent/probability objects from the original prediction artifact. sourceIndex points to the pinned upstream test file; caseId is derived from normalized text. Text exclusion does not make records anonymous or prevent linkage to the public upstream source.

Decision scalar columns include adaptive_disposition, adaptive_action_id, qualification_disposition, restricted_disposition, restricted_action_id, full_vector_action_id, naive_top1_action_id, safe_k1_disposition, and safe_k3_disposition. Action IDs may be null when a control refuses to choose. revealed_components counts probabilities in the adaptive certificate. authority_granted is always false: a mathematical certificate grants no permission to execute an action. payload_json preserves every original field and value, including policies' expected costs, alternative controls, certificate bounds, qualification, byte counts and causal identifiers.

Provenance and construction

  • Public source repository: willykeenan/waggle-kea, pinned to commit 54041045c82953cbbabac155b150a0f7b7ed5603.
  • Upstream BANKING77: PolyAI-LDN/task-specific-datasets, pinned to commit 57ec275d8078af65b7731c2a98be812d844a6d6b; file digests appear in SOURCE.json.
  • The existing protocol normalizes text to audit duplicates and ambiguity, retains 9,971 unique unambiguous training cases, and evaluates on 3,050 unique unambiguous test cases after excluding normalized train/test overlap.
  • A fixed word-and-character TF-IDF / log-loss SGD classifier generates the predictions. The downstream study uses 12 deterministic, output-blind, four-action zero/one-cost policy matrices. These policies are synthetic and do not encode real bank procedures or customer-outcome labels.
  • This package copies allowlisted public artifacts; it does not retrain models, generate cases, reassign labels, alter splits or recompute experimental results. Parquet preserves the prediction/vector records. The decisions table adds convenient projections while keeping the original row text in payload_json.

Original JSONL/gzip, policies, configuration, protocols, reference results and checksum manifests are retained under evidence/. SOURCE_FILES.json maps each copied file to its source path, SHA-256 and byte count. VALIDATION.json records row counts, schemas, exact round trips and relational checks. MANIFEST.sha256 pins this package's files. The build script verifies source bytes against the pinned Git commit and the original checksum manifests before packaging.

To reproduce the data tables from the public repository, install the supplied dependencies and run these commands from a downloaded copy of this package:

git clone https://github.com/willykeenan/waggle-kea.git source
git -C source checkout 54041045c82953cbbabac155b150a0f7b7ed5603
python scripts/build_dataset.py --source source --output reproduced-data

This rebuilds the tables and provenance checks, not the original experiments. The card and package documentation are maintained separately. The validator requires ordinary Python execution with assertions enabled (no -O).

Published results and limitations

The existing classifier comparison reports macro-F1 0.911858 for the word-and-character model versus 0.891545 for its matched word-only control. This comparison is exploratory and test-informed, not a confirmatory or state-of-the-art benchmark. See the retained classifier run.

The prospective secondary decision-sufficiency study qualified 35,013 of 36,600 decisions (95.66%), with zero qualified-decision mismatches against the full-vector reference. Its preregistered primary hypothesis was not supported: coverage improved by 6.65 percentage points over safe k=1, below the frozen 10-point threshold (H0_RETAINED). A simpler informed expected-cost summary was smaller than the certificate. These are retained results from the original evaluation and result report, not new measurements made for this package.

  • This is test-only evaluation data. Do not train or tune on these cases and then report performance on the same cases as held-out evidence. Creating a different row split does not remove dependence among the 12 policies per case.
  • It supports analysis of frozen predictions, uncertainty and decision preservation. It cannot train or evaluate a text encoder by itself because query text is absent.
  • The guarantee is bounded to the frozen probability vectors, exact finite cost policies, specified verifier and omitted-mass model. It does not establish correct real-world customer outcomes or guarantee classifier correctness.
  • No demographic fairness, privacy guarantee, natural-noise robustness, cross-domain generalization, production suitability, autonomous authority, semantic compression, universal agent communication, or overall token/cost/ energy advantage is claimed.
  • No private institutional/customer dataset, model prompts, credentials, or personal local artifacts are included. Public-source linkability remains.

License and citation

Dataset packaging and derived evaluation contributions are provided under CC BY 4.0, with upstream BANKING77 attribution retained. Preserved source files keep their original notices; source code and the packaging script are MIT licensed. See LICENSE, source code license, and third-party notice. Please credit both the upstream dataset and the derived work, link the licenses, and identify any changes. Neither PolyAI nor the paper authors endorse this work.

Casanueva, I., Temcinas, T., Gerz, D., Henderson, M., and Vulic, I. (2020). Efficient Intent Detection with Dual Sentence Encoders. Proceedings of the 2nd Workshop on NLP for ConvAI.

For the derived benchmark, cite William Keenan's Waggle + Kea repository and the pinned commit above; CITATION.cff supplies metadata.

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