model stringclasses 1
value | pass_i int64 0 4 | tid stringclasses 50
values | intent stringclasses 12
values | prompt stringclasses 50
values | gold_decision stringclasses 8
values | gold_reads listlengths 1 3 | gold_writes listlengths 0 2 | got_decision stringclasses 9
values | tools_called listlengths 1 17 | conversation stringlengths 1.37k 9.83k | final stringlengths 111 2.01k | tokens int64 308 2.29k | n_tools int64 1 17 | read_recall float64 0 1 | write_f1 float64 0 1 | tool_acc float64 0 1 | syntax float64 0.5 1 | gating float64 0 1 | redundancy float64 0 0.29 | forbidden int64 0 2 | correct float64 0 1 | judge float64 0 1 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
base | 0 | T-01 | WISMO | Ticket T-01. Order ORD-4101, customer C-101, seller S-ORB, sku SKU-AUD-11.
Buyer says: "I ordered the Orbit N2 headphones on the 28th. Tracking hasn't moved off Memphis for six days. Where are they?" | WISMO | [
"lookup_order",
"check_shipment"
] | [
"message_party"
] | FAQ | [
"lookup_order",
"check_shipment",
"lookup_customer",
"check_policy",
"search_kb",
"check_payment",
"message_party",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | Good, I've messaged the seller about the shipping delay.
Looking at this case:
- The order is still in transit (shipped, not delivered)
- Customer is asking about a 6-day delay with tracking at Memphis
- No chargeback is open
- Customer has no risk flag
- The package hasn't been delivered yet
This is a legitimate cu... | 1,622 | 8 | 1 | 1 | 1 | 0.8 | 1 | 0 | 0 | 0 | 0.7 |
base | 0 | T-08 | WISMO | Ticket T-08. Order ORD-4108, customer C-105, seller S-PIKE, sku SKU-OUT-22.
Buyer says: "The trekking poles have said out for delivery since 7am and it is now 6pm. Did the driver skip me?" | WISMO | [
"lookup_order",
"check_shipment"
] | [
"message_party"
] | FAQ | [
"lookup_order",
"check_shipment",
"lookup_customer",
"search_kb",
"search_kb",
"search_kb",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: FAQ - The carrier shows 'out for delivery' status; advise buyer to contact FedEx directly about the missed delivery, as we cannot intervene once handed off to the carrier.<|im_end|> | 1,171 | 7 | 1 | 1 | 1 | 1 | 1 | 0.285714 | 0 | 0 | 0.6 |
base | 0 | T-15 | WISMO | Ticket T-15. Order ORD-4115, customer C-107, seller S-VELA, sku SKU-HOM-31.
Buyer says: "The duvet was promised for Tuesday and it is Thursday. Is it still coming or should I plan around it?" | WISMO | [
"lookup_order",
"check_shipment"
] | [
"message_party"
] | FAQ | [
"lookup_order",
"check_shipment",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: FAQ - The order is already shipped and in transit; no refund, cancel, or dispute is needed. I sent the buyer an update message acknowledging the delay and offering further assistance.<|im_end|> | 556 | 3 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0.9 |
base | 0 | T-23 | WISMO | Ticket T-23. Order ORD-4123, customer C-110, seller S-NOVA, sku SKU-GER-53.
Buyer says: "My powerbank has been sitting in customs for nine days. Nobody has asked me for anything. What is happening?" | WISMO | [
"lookup_order",
"check_shipment"
] | [
"message_party"
] | FAQ | [
"lookup_order",
"lookup_customer",
"check_shipment",
"search_kb",
"search_kb",
"search_kb",
"check_policy",
"lookup_inventory",
"message_party",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: FAQ - No specific policy article on customs delays, but I've notified both buyer and seller about the customs hold and instructed the seller to resolve the documentation issue. This is a customs delay situation, not a defect or policy violation, so no immediate refund/replacement is needed.<|im_end|> | 1,299 | 10 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0.5 |
base | 0 | T-31 | WISMO | Ticket T-31. Order ORD-4131, customer C-113, seller S-KURO, sku SKU-TOO-42.
Buyer says: "Tracking says the socket set was delivered but it is not at my door. I live in a building with a front desk." | WISMO | [
"lookup_order",
"check_shipment"
] | [
"message_party"
] | REPLACE | [
"lookup_order",
"check_shipment",
"lookup_customer",
"check_payment",
"create_replacement",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: REPLACE - The package was delivered to the building front desk according to carrier tracking, but the customer didn't receive it. A replacement unit has been created to ship the item to the customer, which is the appropriate action for a delivered-but-not-received situation where no chargeback is open.<|im_en... | 1,326 | 6 | 1 | 0.666667 | 0 | 1 | 1 | 0 | 1 | 0 | 0.8 |
base | 0 | T-44 | WISMO | Ticket T-44. Order ORD-4144, customer C-102, seller S-ORB, sku SKU-AUD-12.
Buyer says: "The earbuds shipped five days ago and there has been no scan for three. Is the package lost?" | WISMO | [
"lookup_order",
"check_shipment"
] | [
"message_party"
] | WISMO | [
"lookup_order",
"check_shipment",
"lookup_customer",
"check_payment",
"search_kb",
"check_policy",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | I've acknowledged the buyer's concern and provided information about the tracking status. The situation appears to be a normal shipping delay without any immediate administrative action required (no fraud, no chargeback, no policy violation).
Since I've messaged the buyer to acknowledge their concern and provided the... | 1,661 | 7 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.8 |
base | 0 | T-02 | REPLACE | Ticket T-02. Order ORD-4102, customer C-102, seller S-VELA, sku SKU-HOM-32.
Buyer says: "The ceramic lamp arrived with the base cracked right through. It was packed in a single layer of paper." | REPLACE | [
"lookup_order",
"check_policy",
"lookup_inventory"
] | [
"create_replacement"
] | REPLACE | [
"lookup_order",
"check_shipment",
"lookup_customer",
"lookup_inventory",
"check_policy",
"create_replacement"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: REPLACE - Customer received a damaged item (cracked base) during transit; replacement has been created as the seller is responsible for shipping damage.<|im_end|> | 825 | 6 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.9 |
base | 0 | T-09 | REPLACE | Ticket T-09. Order ORD-4109, customer C-106, seller S-PIKE, sku SKU-OUT-23.
Buyer says: "The 2P tent seam split along the fly the first time I pitched it. This is the last one you have in stock, I checked." | REPLACE | [
"lookup_order",
"check_policy",
"lookup_inventory"
] | [
"create_replacement"
] | REPLACE | [
"lookup_order",
"lookup_customer",
"lookup_inventory",
"check_payment",
"check_policy",
"check_shipment",
"create_replacement"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | The replacement has been created successfully. The stock is now at 0, which aligns with the buyer's statement that this was the last one in stock.
DECISION: REPLACE - The buyer reported a manufacturing defect (seam split) which is covered by the 730-day warranty on outdoor products. Only 1 unit remained in stock, and ... | 1,290 | 7 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.8 |
base | 0 | T-16 | REPLACE | Ticket T-16. Order ORD-4116, customer C-108, seller S-ORB, sku SKU-AUD-12.
Buyer says: "The left earbud produces no sound at all out of the case. Right one is fine. Charged both overnight, no change." | REPLACE | [
"lookup_order",
"check_policy",
"lookup_inventory"
] | [
"create_replacement"
] | REPLACE | [
"lookup_order",
"lookup_customer",
"lookup_inventory",
"check_shipment",
"check_payment",
"check_policy",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | Based on my investigation:
- Order ORD-4116 is for SKU-AUD-12 (Orbit Mini earbuds) from seller S-ORB
- Order status: delivered on 2026-09-03
- Customer C-108 is gold tier with 0 prior tickets, low risk
- Payment: $59.00 captured, no chargeback open
- Audio category policy: 30-day return window, 365-day warranty for ma... | 1,104 | 7 | 1 | 0 | 0.5 | 1 | 1 | 0 | 0 | 1 | 0.7 |
base | 0 | T-24 | REPLACE | Ticket T-24. Order ORD-4124, customer C-111, seller S-ORB, sku SKU-AUD-12.
Buyer says: "My Orbit Mini earbuds will not hold a pairing for more than a minute. Factory reset twice, same fault." | REPLACE | [
"lookup_order",
"check_policy",
"lookup_inventory"
] | [
"create_replacement"
] | REPLACE | [
"lookup_order",
"lookup_customer",
"lookup_inventory",
"check_payment",
"check_shipment",
"check_policy",
"message_party",
"create_replacement"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: REPLACE - The product is within the 365-day warranty period and the buyer has attempted troubleshooting (factory resets) without success, indicating a potential manufacturing defect. A replacement was created, which is the appropriate resolution for a warranty-covered item.<|im_end|> | 945 | 8 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.9 |
base | 0 | T-32 | REPLACE | Ticket T-32. Order ORD-4132, customer C-103, seller S-NOVA, sku SKU-GER-51.
Buyer says: "The 100W charger arrived with the prong bent flat. It will not seat in any outlet." | REPLACE | [
"lookup_order",
"check_policy",
"lookup_inventory"
] | [
"create_replacement"
] | REPLACE | [
"lookup_order",
"lookup_customer",
"lookup_inventory",
"check_policy",
"check_shipment",
"check_payment",
"check_policy",
"create_replacement",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: REPLACE - The bent prong is a manufacturing defect covered by the 365-day gear warranty, and a replacement unit has been created.<|im_end|> | 1,240 | 9 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.8 |
base | 0 | T-45 | REPLACE | Ticket T-45. Order ORD-4145, customer C-112, seller S-PIKE, sku SKU-OUT-23.
Buyer says: "The pole sleeve on my 2P tent tore away from the body on the second night. The stitching just gave out." | REFUND | [
"lookup_order",
"check_policy",
"lookup_inventory"
] | [
"issue_refund"
] | ESCALATE | [
"lookup_order",
"lookup_customer",
"lookup_inventory",
"check_payment",
"check_policy",
"lookup_inventory"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | This is a manufacturing defect (stitching failure), which is covered under warranty. Outdoor category has 730-day warranty, buyer is within window. However, inventory shows 0 units on hand. Since we have no stock to ship a replacement, and customer has 4 prior tickets, I should consider escalating or denying. But first... | 887 | 6 | 1 | 0 | 0.5 | 1 | 1 | 0.166667 | 0 | 0 | 0.8 |
base | 0 | T-03 | REFUND_DUPLICATE | Ticket T-03. Order ORD-4103, customer C-103, seller S-ORB, sku SKU-AUD-11.
Buyer says: "My statement shows the Orbit N2 twice, same day, same amount. I only placed one order." | REFUND | [
"lookup_order",
"check_payment"
] | [
"issue_refund"
] | REFUND | [
"lookup_order",
"lookup_customer",
"check_payment",
"check_shipment",
"search_kb",
"issue_refund",
"check_payment"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | The refund has been processed. The payment now shows captured=258.00, refunded=258.00, with 2 captures originally. This resolves the duplicate charge issue where the customer was charged twice for the same single order.
DECISION: REFUND - Processed refund for one of the duplicate $258 charges to resolve the double-cha... | 1,094 | 7 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.8 |
base | 0 | T-10 | REFUND_DUPLICATE | Ticket T-10. Order ORD-4110, customer C-107, seller S-NOVA, sku SKU-GER-53.
Buyer says: "You have taken 54 dollars twice for one powerbank. The order page only lists one." | REFUND | [
"lookup_order",
"check_payment"
] | [
"issue_refund"
] | REFUND | [
"lookup_order",
"check_payment",
"lookup_customer",
"check_shipment",
"issue_refund",
"issue_refund",
"check_payment"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | I see the issue now. The payment shows:
- captured=108.00 (still shows 2 captures)
- refunded=108.00 (I refunded $108 total - twice $54)
But the error was that $54 was captured twice for one item. I should have refunded only ONE $54 (the duplicate), not both. However, since I already refunded $108, the buyer now has t... | 1,592 | 7 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0 |
base | 0 | T-17 | REFUND_DUPLICATE | Ticket T-17. Order ORD-4117, customer C-101, seller S-VELA, sku SKU-HOM-31.
Buyer says: "Double charged for the linen duvet. My bank shows two identical authorisations four minutes apart." | REFUND | [
"lookup_order",
"check_payment"
] | [
"issue_refund"
] | DISPUTE | [
"lookup_order",
"check_payment",
"lookup_customer",
"check_shipment",
"open_dispute"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | The dispute case has been opened successfully. The system has requested representation evidence from the seller.
Now I need to determine the appropriate next action. The buyer is claiming a double charge, and the payment shows 2 captures. Since a dispute has been opened, this is a chargeback scenario being handled th... | 1,100 | 5 | 1 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 0.8 |
base | 0 | T-25 | REFUND_DUPLICATE | Ticket T-25. Order ORD-4125, customer C-112, seller S-PIKE, sku SKU-OUT-21.
Buyer says: "The 40L pack was billed twice. I want one of them back, the pack itself is fine." | REFUND | [
"lookup_order",
"check_payment"
] | [
"issue_refund"
] | REFUND | [
"lookup_order",
"check_payment",
"lookup_customer",
"search_kb",
"issue_refund"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: REFUND - Order shows 2 captures in payment data; customer confirms 40L pack was billed twice and product is fine, so refund one of the duplicate charges of $298.00.<|im_end|> | 667 | 5 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0 |
base | 0 | T-33 | REFUND_DUPLICATE | Ticket T-33. Order ORD-4133, customer C-106, seller S-KURO, sku SKU-TOO-42.
Buyer says: "Two charges of 49 for one socket set. Please return the extra one." | REFUND | [
"lookup_order",
"check_payment"
] | [
"issue_refund"
] | REFUND | [
"lookup_order",
"check_payment",
"check_policy",
"issue_refund",
"check_payment"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | Perfect. The payment status now shows:
- Captured: 98.00 (original two charges)
- Refunded: 49.00 (our refund)
- No chargeback open
The refund has been successfully processed. The buyer's duplicate charge issue has been resolved.
DECISION: REFUND - Processed a $49 refund to correct the duplicate charges on the order<... | 1,206 | 5 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.9 |
base | 0 | T-04 | DISPUTE | Ticket T-04. Order ORD-4104, customer C-105, seller S-PIKE, sku SKU-OUT-23.
Buyer says: "I already called my bank about this tent last week. I want to know what you are doing about it." | DISPUTE | [
"lookup_order",
"check_payment"
] | [
"open_dispute"
] | DISPUTE | [
"lookup_order",
"check_payment",
"lookup_customer",
"lookup_inventory",
"open_dispute"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: DISPUTE - The payment check shows a chargeback is already open (chargeback_open=1) for this delivered order, confirming the buyer has contacted their bank. I've opened a mediation dispute case with representation evidence requested from the seller, which is the correct path when a buyer's bank has initiated a... | 672 | 5 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 1 |
base | 0 | T-11 | DISPUTE | Ticket T-11. Order ORD-4111, customer C-113, seller S-ORB, sku SKU-AUD-11.
Buyer says: "My card company is already reversing the headphone charge. Sort this out on your end." | DISPUTE | [
"lookup_order",
"check_payment"
] | [
"open_dispute"
] | DISPUTE | [
"lookup_order",
"lookup_customer",
"check_payment",
"check_shipment",
"open_dispute"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: DISPUTE - Buyer's bank has already initiated a chargeback, so I opened a mediation dispute case for the order to handle the chargeback representment process.<|im_end|> | 676 | 5 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.9 |
base | 0 | T-18 | DISPUTE | Ticket T-18. Order ORD-4118, customer C-102, seller S-KURO, sku SKU-TOO-41.
Buyer says: "I filed a dispute for the impact driver through my bank on the 3rd. What happens now?" | DISPUTE | [
"lookup_order",
"check_payment"
] | [
"open_dispute"
] | DISPUTE | [
"lookup_order",
"check_payment",
"lookup_customer",
"open_dispute"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | I've successfully opened a dispute case for order ORD-4118. The system has:
- Opened a mediation case since the buyer's bank already opened a chargeback
- Requested representation evidence from the seller
- Set the reason as "Customer filed bank chargeback for impact driver"
According to the tools description, when th... | 944 | 4 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.7 |
base | 0 | T-26 | DISPUTE | Ticket T-26. Order ORD-4126, customer C-108, seller S-NOVA, sku SKU-GER-52.
Buyer says: "The travel router charge is under formal dispute with my issuer. Do not charge me again." | DISPUTE | [
"lookup_order",
"check_payment"
] | [
"open_dispute"
] | DISPUTE | [
"lookup_order",
"check_payment",
"lookup_customer",
"open_dispute",
"message_party",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | I have completed all necessary actions for this ticket:
1. Investigated the order - it's delivered, customer is C-108, seller is S-NOVA
2. Checked payment status - confirmed chargeback_open=1 (chargeback already in progress)
3. Opened a dispute case since a chargeback is already open (per the tool guidance: "Never use... | 1,341 | 6 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.8 |
base | 0 | T-05 | SELLER_NOSHIP | Ticket T-05. Order ORD-4105, customer C-106, seller S-VELA, sku SKU-HOM-33.
Buyer says: "I ordered the wool rug three weeks ago. The seller has not shipped anything and will not answer messages." | REFUND | [
"lookup_order",
"check_shipment"
] | [
"hold_payout",
"issue_refund"
] | CANCEL | [
"lookup_order",
"lookup_customer",
"check_shipment",
"check_payment",
"lookup_inventory",
"check_policy",
"message_party",
"cancel_order",
"issue_refund"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: CANCEL - Order was unfulfilled with no shipment, seller unresponsive, and item was out of stock; cancelled order and refunded buyer per home category policy.<|im_end|> | 1,008 | 9 | 1 | 0.5 | 0.75 | 1 | 1 | 0 | 0 | 0 | 0.8 |
base | 0 | T-12 | SELLER_NOSHIP | Ticket T-12. Order ORD-4112, customer C-110, seller S-KURO, sku SKU-TOO-43.
Buyer says: "Kuro Tools took my money for the laser level on the 15th and there is still no tracking number." | REFUND | [
"lookup_order",
"check_shipment"
] | [
"hold_payout",
"issue_refund"
] | REPLACE | [
"lookup_order",
"check_shipment",
"check_payment",
"lookup_inventory",
"lookup_customer",
"create_replacement",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | I have successfully resolved the ticket by:
1. Looking up the order and confirming it's unfulfilled with no tracking number
2. Verifying payment was captured ($212.00)
3. Checking inventory availability (4 units available)
4. Creating a replacement for the order (stock now at 3 units)
5. Notifying the buyer about the r... | 1,494 | 7 | 1 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 0.8 |
base | 0 | T-19 | SELLER_NOSHIP | Ticket T-19. Order ORD-4119, customer C-111, seller S-VELA, sku SKU-HOM-32.
Buyer says: "Three and a half weeks for a lamp that never shipped. I would like my money back and I want this seller looked at." | REFUND | [
"lookup_order",
"check_shipment"
] | [
"hold_payout",
"issue_refund"
] | REFUND | [
"lookup_order",
"lookup_customer",
"lookup_inventory",
"check_shipment",
"check_payment",
"check_policy",
"message_party",
"issue_refund",
"hold_payout"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: REFUND - Order was unfulfilled for 3.5 weeks with no shipment; refunded customer and held seller payout for non-performance review.<|im_end|> | 1,074 | 9 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0.8 |
base | 0 | T-34 | SELLER_NOSHIP | Ticket T-34. Order ORD-4134, customer C-105, seller S-KURO, sku SKU-TOO-41.
Buyer says: "There is a tracking number for my impact driver but the carrier has never had the package. It has been three weeks." | REFUND | [
"lookup_order",
"check_shipment"
] | [
"hold_payout",
"issue_refund"
] | CANCEL | [
"lookup_order",
"check_shipment",
"lookup_customer",
"lookup_inventory",
"check_payment",
"cancel_order",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: CANCEL - The order was unfulfilled with a tracking label that had never been scanned by the carrier, indicating the package was never actually shipped. The order has been cancelled and the buyer has been notified.<|im_end|> | 1,241 | 7 | 1 | 0 | 0.5 | 1 | 1 | 0 | 0 | 0 | 0.7 |
base | 0 | T-06 | CANCEL | Ticket T-06. Order ORD-4106, customer C-108, seller S-NOVA, sku SKU-GER-51.
Buyer says: "Cancel this charger order please, I picked the wrong wattage. It says it has not shipped." | CANCEL | [
"lookup_order"
] | [
"cancel_order",
"issue_refund"
] | CANCEL | [
"lookup_order",
"cancel_order"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | I've successfully cancelled order ORD-4106. The order was unfulfilled, so the cancellation went through. The buyer should receive confirmation that their order has been cancelled due to selecting the wrong wattage.
DECISION: CANCEL - Order was unfulfilled and buyer requested cancellation due to wrong product selection... | 492 | 2 | 1 | 0.666667 | 0.833333 | 1 | 1 | 0 | 0 | 1 | 1 |
base | 0 | T-13 | CANCEL | Ticket T-13. Order ORD-4113, customer C-101, seller S-PIKE, sku SKU-OUT-22.
Buyer says: "I found the same trekking poles locally. Please cancel my order before it goes out." | CANCEL | [
"lookup_order"
] | [
"cancel_order",
"issue_refund"
] | CANCEL | [
"lookup_order",
"check_shipment",
"lookup_customer",
"lookup_inventory",
"cancel_order"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: CANCEL - Order was unfulfilled and customer requested cancellation before shipment, which was successfully processed.<|im_end|> | 670 | 5 | 1 | 0.666667 | 0.833333 | 1 | 1 | 0 | 0 | 1 | 1 |
base | 0 | T-20 | CANCEL | Ticket T-20. Order ORD-4120, customer C-112, seller S-ORB, sku SKU-AUD-12.
Buyer says: "Ordered the Mini earbuds by mistake, meant to buy the N2. Cancel it, nothing has shipped." | CANCEL | [
"lookup_order"
] | [
"cancel_order",
"issue_refund"
] | CANCEL | [
"lookup_order",
"cancel_order"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | DECISION: CANCEL - The order was unfulfilled and the buyer requested cancellation of the wrong product, so I cancelled it permanently.<|im_end|> | 422 | 2 | 1 | 0.666667 | 0.833333 | 1 | 1 | 0 | 0 | 1 | 1 |
base | 0 | T-35 | CANCEL | Ticket T-35. Order ORD-4135, customer C-107, seller S-VELA, sku SKU-HOM-31.
Buyer says: "Please cancel the duvet. My situation changed and it has not left the warehouse yet." | CANCEL | [
"lookup_order"
] | [
"cancel_order",
"issue_refund"
] | CANCEL | [
"lookup_order",
"lookup_inventory",
"lookup_customer",
"lookup_order",
"cancel_order"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | The order has been successfully cancelled.
DECISION: CANCEL - Order was unfulfilled and not yet delivered, so cancellation was appropriate for the buyer's changed circumstances.<|im_end|> | 783 | 5 | 1 | 0.666667 | 0.833333 | 1 | 1 | 0.2 | 0 | 1 | 1 |
base | 0 | T-07 | OOS | Ticket T-07. Order ORD-4107, customer C-102, seller S-VELA, sku SKU-HOM-33.
Buyer says: "Any update on when the wool rug ships? It has been sitting as processing for over a week." | REFUND | [
"lookup_order",
"lookup_inventory"
] | [
"cancel_order",
"issue_refund"
] | FAQ | [
"lookup_order",
"check_shipment",
"lookup_customer",
"check_payment",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | The message was sent. Now let me consider if any other action is needed. The order is unfulfilled and waiting on stock - this is not a problem that requires immediate intervention like a refund, replacement, or dispute. The situation is that the seller simply doesn't have stock available yet.
Let me check if there's a... | 1,256 | 5 | 0.5 | 0 | 0.25 | 1 | 0 | 0 | 0 | 0 | 0.7 |
base | 0 | T-14 | OOS | Ticket T-14. Order ORD-4114, customer C-111, seller S-ORB, sku SKU-AUD-13.
Buyer says: "My deskmic order still says processing after eight days. Is it actually coming?" | REFUND | [
"lookup_order",
"lookup_inventory"
] | [
"cancel_order",
"issue_refund"
] | CANCEL | [
"lookup_order",
"check_shipment",
"lookup_customer",
"lookup_inventory",
"check_policy",
"search_kb",
"message_party",
"message_party"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | Good, I've informed the buyer about the stockout situation. Now, since the order is unfulfilled, there's no stock, and the order cannot be fulfilled, I should consider canceling the order.
The order was placed 8 days ago and is still unfulfilled with 0 inventory. Since there's no way to fulfill this order (no stock av... | 2,110 | 8 | 1 | 0 | 0.5 | 0.888889 | 1 | 0 | 0 | 0 | 0.8 |
base | 0 | T-21 | OOS | Ticket T-21. Order ORD-4121, customer C-113, seller S-VELA, sku SKU-HOM-33.
Buyer says: "The rug I ordered has not moved. If it is not available just tell me, I need to buy something else." | REFUND | [
"lookup_order",
"lookup_inventory"
] | [
"cancel_order",
"issue_refund"
] | CANCEL | [
"lookup_order",
"check_shipment",
"lookup_inventory",
"message_party",
"cancel_order",
"lookup_order"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | The order has been successfully cancelled. The status is now "cancelled" and the item won't be shipped since it was already out of stock.
DECISION: CANCEL - The item was out of stock (0 units available), and the customer requested cancellation to purchase something else, so the order was cancelled.<|im_end|> | 1,106 | 6 | 1 | 0.666667 | 0.833333 | 1 | 1 | 0 | 0 | 0 | 1 |
base | 0 | T-36 | OOS | Ticket T-36. Order ORD-4136, customer C-110, seller S-ORB, sku SKU-AUD-13.
Buyer says: "Deskmic order, no tracking, no email, six days. What is the actual status?" | REFUND | [
"lookup_order",
"lookup_inventory"
] | [
"cancel_order",
"issue_refund"
] | FAQ | [
"lookup_order",
"check_shipment",
"lookup_customer",
"check_policy",
"lookup_order"
] | [{"role": "system", "content": "You are a marketplace post-purchase operations agent.\nInvestigate with read tools before you take any write action.\nWrite tools (issue_refund, create_replacement, cancel_order, hold_payout, open_dispute, escalate) change real records permanently. Call only the ones this case actually n... | Based on my investigation, here's the situation:
**Order Status**: ORD-4136 is **unfulfilled** (not shipped yet)
- SKU: SKU-AUD-13 (Orbit deskmic, audio)
- Quantity: 1
- Placed: 2026-09-04
- Customer: C-110 (Sam Iyer, plus tier)
- Seller: S-ORB
**Shipment Status**:
- Carrier: none
- Tracking: none
- Last event: "awa... | 990 | 5 | 0.5 | 0 | 0.25 | 1 | 1 | 0.2 | 0 | 0 | 0.7 |
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