Datasets:

phiai1618
/

support_tickets_dataset

subject stringlengths 10 37	description stringlengths 25 83	key_phrase stringclasses 10 values
Grant Access to Confidential Files	Grant user access to confidential documents.	grant access
Revoke Access to Sensitive Data	Revoke user access to sensitive information.	revoke access
Update Access Profile	Modify my access profile to include admin rights	access profile
Grant Access Request for New Project	Please grant access to project files for users from our team.	grant access
Access Removal for Departing Employee	Revoke access for departing employee.	revoke access
Profile Update for New Role	Update access profile to reflect new job responsibilities.	access profile
Grant Temporary Access	Grant temporary access to contractor.	grant access
Revoke Admin Access	Revoke admin access for a user.	revoke access
Access Level Update	update access profile with more levels for sales team.	access profile
Grant Access Request for Training	Need to grant access to training materials.	grant access
Access Removal for Inactive Users	Revoke access for inactive users.	revoke access
Update Access Profile Permissions	Update access profile with permissions for marketing team.	access profile
Grant Read-Only Access	Grant read-only access to confidential files.	grant access
Revoke All Access	Revoke all access for departing employee.	revoke access
Access Profile Update	Update access profile for new team members.	access profile
Access Request for New Team	Grant access to team resources.	grant access
Access Removal for Old Projects	Revoke access to old project files.	revoke access
Update Access Levels	Update access levels for profile for IT department.	access profile
Grant Special Access	Grant special access to sensitive data.	grant access
Revoke Access to Old System	Revoke access to old system for all users.	revoke access
Low Disk Space Warning	Our team's shared drive is running low on disk space.	disk space
Disk Full Error	Receiving disk full error, please increase storage.	disk full
Disk Error	One of our disks generates error, causing data loss.	disk error
Increase Disk Space Capacity	Request to increase our team's disk full storage.	disk full
Disk Space Allocation	Need to allocate more disk space for new project.	disk space
Server Disk Full	Server disk is full, causing system slowdown.	disk full
Disk Error	disk error caused data loss, need assistance.	disk error
Disk Cleanup Request	Need to clean up disk which is full.	disk full
Disk Error Messages	Receiving disk error messages, please investigate.	disk error
Insufficient Disk Space	Lack of disk space hindering system performance.	disk space
Disk Space Capacity Upgrade	Request to increase disk space size.	disk space
Disk Full Alert	Received disk full alert, need immediate attention.	disk full
Data Recovery from Failed Disk	Need assistance recovering data from failed disk error.	disk error
Disk Space Optimization	Need help optimizing disk space usage.	disk space
Server Disk Error	Server disk error causing system downtime.	disk error
Disk Storage Request	Need additional disk space for growing data.	disk space
Disk Error Diagnosis	Need assistance diagnosing disk error.	disk error
Low Disk Space Alert	Received low disk space alert, need attention.	disk space
Disk Failure Replacement	Need replacement for failed disk due to block error.	disk error
Disk Space Reallocation	Need to reallocate disk space for new priorities.	disk space
New Employee Onboarding	Request to add a user for a new employee to system and grant necessary permissions.	add user
Delete Departing Employee user	Please delete user for Micheal account as he's left the company.	delete user
Delete David's User	Delete David user as he's left the company.	delete user
Create New User Account	create a new user account for our intern.	create user
Create new User Account	create a user profile using known information.	create user
Add User to Group	Request to add user for John to marketing group.	add user
Delete Inactive User	Delete all inactive users from system.	delete user
Add User Role	add a new user for Don's.	add user
Create Temporary User	Create temporary user account for contractor.	create user
Modify User Account Deactivation	Modify my user account to be temporarily inactive.	modify user
Add New Admin User	Request to add new admin user.	add user
Delete Old User Accounts	delete old user accounts from system.	delete user
modify User Email	Modify user (me) email address.	modify user
Create User Account for New Hire	Need to create new user account for recent hire.	create user
Modify User Permission	Modify permissions for users for the marketing team.	modify user
Add User to Database	Request to add a user to database.	add user
Delete Duplicate Users	Delete duplicate users account.	delete user
Modify User Access	Modify user access levels for sales team.	modify user
Create Test User	Create test user account for training.	create user
Modify User Account	Modify my user account by providing more rights	modify user

Welcome to support tickets dataset.

Dataset Brief

Dataset has two versions:

nano
alpha

Nano version: This dataset contains 60 samples.

Each tickets resembles a support ticket. Two main fields are subject and description. Subject is a short title for the ticket, while description contains extended description of the issue.

The thrid field is a key_phase, which indicate key phrase of the ticket.

You can all split the entire dataset into thress classes: -access -user -disk

Key phrases for each class are as follows: { 'access': ['grant access', 'revoke access', 'access profile'], 'user': ['add user', 'delete user', 'modify user','create user'], 'disk': ['disk space', 'disk error', 'disk full'] } How to use this dataset This dataset is designed be used for: -unsupervised tasks (clustering, dimensionality reduction, etc.) -supervised (classification) -llm-based tasks (embdeddings, prompting, RAG, etc.) Examples

Support Ticket Classification Task: Code @ GitHub Code Walk Through Video: Support Ticket Classification @ YouTube

Alpha version:

Good luck using this dataset!

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