pecca-core/demo-router-e5-logreg
Text Classification • Updated • 58
Datasets:
request_id large_stringlengths 10 10 | timestamp large_stringdate 2026-07-03 00:34:14 2026-09-30 23:59:13 | email_subject large_stringlengths 25 64 | email_body large_stringlengths 217 658 | language large_stringclasses 4
values | domain large_stringclasses 12
values | rfi large_stringclasses 60
values | llm_domain large_stringclasses 12
values | llm_rfi large_stringclasses 60
values | human_rfi large_stringclasses 60
values | llm_model large_stringclasses 1
value | channel large_stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|---|---|---|
REQ-005488 | 2026-07-03T00:34:14 | My payment sent on 27 jul never reached the recipient | Hi team,
I am writing about the following: my payment sent on 27 Jul never reached the recipient.
I have attached screenshots of what I am seeing on my phone.
My customer number is NB549500 in case you need to look me up.
I would appreciate a response as soon as possible.
Thanks in advance,
J. Moreno | en | payments_transfers | transfer_not_received | payments_transfers | transfer_not_received | null | demo-llm | email |
REQ-004829 | 2026-07-03T01:07:31 | Re: How do i activate my new card | Hello,
I have a question. how do I activate my new card.
I am travelling next week so a quick answer would really help.
I have already tried calling the helpline but could not get through.
I have attached screenshots of what I am seeing on my phone.
My customer number is NB893745 in case you need to look me up.
Please ... | en | cards | card_activation | cards | card_replacement | card_activation | demo-llm | email |
REQ-005561 | 2026-07-03T01:26:53 | I want a recurring payment every month on the 1st | Buenos días,
Les escribo porque I want a recurring payment every month on the 1st.
Por favor confirmen por correo cuando esté resuelto.
Mi número de cliente es NB625002.
Esto ocurre desde el 29 Sep y necesito una solución.
Les agradezco una respuesta lo antes posible.
Muchas gracias,
L. Visser | es | payments_transfers | standing_order_setup | payments_transfers | standing_order_setup | null | demo-llm | email |
REQ-001930 | 2026-07-03T01:33:20 | Why is my id check taking so long | Good morning,
Hope you can assist me. why is my ID check taking so long.
I have been a customer of Northbridge Bank for several years.
I would appreciate a response as soon as possible.
I have attached screenshots of what I am seeing on my phone.
I have already tried calling the helpline but could not get through.
Plea... | en | kyc_compliance | id_verification_pending | kyc_compliance | id_verification_pending | id_verification_pending | demo-llm | email |
REQ-004678 | 2026-07-03T01:34:13 | Please update my phone number on file | Buenos días,
Les escribo porque please update my phone number on file.
Esto ocurre desde el 24 Jun y necesito una solución.
Por favor confirmen por correo cuando esté resuelto.
Mi número de cliente es NB435810.
Les agradezco una respuesta lo antes posible.
Muchas gracias,
T. Dlamini | es | current_accounts | account_details_update | current_accounts | account_details_update | null | demo-llm | email |
REQ-005799 | 2026-07-03T02:58:52 | I want to change my daily card spending limit | Magandang araw po,
Paki-tulungan po ako, I want to change my daily card spending limit.
Pakisagot po agad kung maaari.
Matagal ko na po itong problema mula 21 Jul.
Salamat po sa agarang tulong ninyo.
Ang customer number ko po ay NB941422.
Salamat po,
M. Santos | tl | cards | card_limit_change | cards | card_limit_change | null | demo-llm | email |
REQ-001748 | 2026-07-03T03:13:16 | Re: I see a charge of $480 on 24 aug that is not mine | Hello support,
I am writing about the following: I see a charge of $480 on 24 Aug that is not mine.
I have attached screenshots of what I am seeing on my phone.
This has been going on since 20 Aug and it is affecting my daily life.
Please let me know what information you need from my side.
I have been a customer of Nor... | en | fraud_security | unauthorised_transaction | fraud_security | unauthorised_transaction | unauthorised_transaction | demo-llm | email |
REQ-001287 | 2026-07-03T03:14:56 | Re: Is there a limit on withdrawing from my pinewood loan | Hello,
I have a question. is there a limit on withdrawing from my Pinewood Loan.
I am travelling next week so a quick answer would really help.
This has been going on since 12 Jul and it is affecting my daily life.
My customer number is NB849775 in case you need to look me up.
Please confirm by email once this has been... | en | savings_investments | savings_withdrawal_limits | savings_investments | savings_withdrawal_limits | savings_withdrawal_limits | demo-llm | email |
REQ-004997 | 2026-07-03T03:59:57 | Please cancel my keystone card cover | Hello po,
Kailangan ko po ng tulong, please cancel my Keystone Card cover.
Matagal ko na po itong problema mula 06 Jun.
Pakisagot po agad kung maaari.
Salamat po sa agarang tulong ninyo.
Ang customer number ko po ay NB407561.
Maraming salamat po,
M. Santos | tl | insurance | policy_cancellation | insurance | policy_cancellation | policy_cancellation | demo-llm | email |
REQ-005018 | 2026-07-03T04:22:34 | My insurance renews on 09 jul, what is the new price | Good morning,
Hope you can assist me. my insurance renews on 09 Jul, what is the new price.
I would appreciate a response as soon as possible.
I am travelling next week so a quick answer would really help.
The reference on my side is REF-31286, please quote it in your reply.
I have attached screenshots of what I am see... | en | insurance | policy_renewal_quote | digital_banking | policy_renewal_quote | null | demo-llm | email |
REQ-003499 | 2026-07-03T04:37:09 | Block all access to my account right now | Good morning,
I need some help. block all access to my account right now.
I would appreciate a response as soon as possible.
I have been a customer of Northbridge Bank for several years.
I have already tried calling the helpline but could not get through.
My customer number is NB197535 in case you need to look me up.
T... | en | fraud_security | lock_account_request | fraud_security | lock_account_request | lock_account_request | demo-llm | email |
REQ-002998 | 2026-07-03T04:41:44 | Is there a penalty for overpaying my home loan | Dear Northbridge Bank,
I have a question. is there a penalty for overpaying my home loan.
Please confirm by email once this has been sorted out.
I am travelling next week so a quick answer would really help.
The reference on my side is REF-96913, please quote it in your reply.
Kind regards,
T. Dlamini | en | mortgages | mortgage_overpayment | mortgages | mortgage_overpayment | null | demo-llm | email |
REQ-004774 | 2026-07-03T05:08:33 | My proof of address was rejected, what is accepted | Dear Northbridge Bank,
I need some help. my proof of address was rejected, what is accepted.
I have attached screenshots of what I am seeing on my phone.
I have already tried calling the helpline but could not get through.
I have been a customer of Northbridge Bank for several years.
I would appreciate a response as so... | en | kyc_compliance | proof_of_address_upload | kyc_compliance | proof_of_address_upload | null | demo-llm | email |
REQ-000055 | 2026-07-03T05:45:44 | I submitted a claim on 11 jul and need an update | Hi team,
I need some help. I submitted a claim on 11 Jul and need an update.
Please confirm by email once this has been sorted out.
I am travelling next week so a quick answer would really help.
I would appreciate a response as soon as possible.
My customer number is NB249077 in case you need to look me up.
I have alre... | en | insurance | insurance_claim_status | insurance | insurance_claim_status | add_beneficiary | demo-llm | email |
REQ-001975 | 2026-07-03T05:51:10 | I was charged my premium twice this month | Hello,
Hope you can assist me. I was charged my premium twice this month.
Please confirm by email once this has been sorted out.
I am travelling next week so a quick answer would really help.
This has been going on since 04 Jul and it is affecting my daily life.
I have already tried calling the helpline but could not g... | en | insurance | premium_payment_issue | insurance | policy_cancellation | null | demo-llm | email |
REQ-005429 | 2026-07-03T06:03:09 | What is this monthly account fee | Magandang araw po,
Kailangan ko po ng tulong, what is this monthly account fee.
Salamat po sa agarang tulong ninyo.
Ang customer number ko po ay NB521755.
Pakisagot po agad kung maaari.
Matagal ko na po itong problema mula 27 Jul.
Maraming salamat po,
P. Cruz | tl | fees_charges | monthly_fee_explanation | fees_charges | monthly_fee_explanation | null | demo-llm | email |
REQ-005171 | 2026-07-03T06:18:05 | Re: What is the status of my complaint | Estimado equipo,
Les escribo porque what is the status of my complaint.
Esto ocurre desde el 02 Jul y necesito una solución.
Por favor confirmen por correo cuando esté resuelto.
Les agradezco una respuesta lo antes posible.
Mi número de cliente es NB960643.
Muchas gracias,
M. Santos | es | complaints_feedback | complaint_status | complaints_feedback | service_complaint | complaint_status | demo-llm | email |
REQ-001907 | 2026-07-03T06:37:18 | What are the fees for withdrawing cash abroad | Dear Northbridge Bank,
I need some help. what are the fees for withdrawing cash abroad.
I have already tried calling the helpline but could not get through.
My customer number is NB357108 in case you need to look me up.
I have attached screenshots of what I am seeing on my phone.
Thank you,
A. Rivers | en | fees_charges | atm_fee_query | fees_charges | atm_fee_query | atm_fee_query | demo-llm | email |
REQ-003800 | 2026-07-03T07:52:12 | Re: Is a loan top up possible for me | Estimado equipo,
Les escribo porque is a loan top up possible for me.
Mi número de cliente es NB234347.
Por favor confirmen por correo cuando esté resuelto.
Esto ocurre desde el 21 Jul y necesito una solución.
Les agradezco una respuesta lo antes posible.
Muchas gracias,
J. Moreno | es | personal_loans | loan_top_up | personal_loans | loan_top_up | loan_top_up | demo-llm | email |
REQ-001710 | 2026-07-03T08:49:52 | How do i end my policy before renewal | Good morning,
I have a question. how do I end my policy before renewal.
I am travelling next week so a quick answer would really help.
I have been a customer of Northbridge Bank for several years.
My customer number is NB608718 in case you need to look me up.
Kind regards,
A. Rivers | en | insurance | policy_cancellation | insurance | policy_cancellation | null | demo-llm | email |
REQ-000746 | 2026-07-03T09:08:40 | I want to open an investment account | Dear Northbridge Bank,
I am writing about the following: I want to open an investment account.
I have already tried calling the helpline but could not get through.
My customer number is NB442906 in case you need to look me up.
This has been going on since 06 Jun and it is affecting my daily life.
The reference on my si... | en | savings_investments | investment_account_opening | savings_investments | source_of_funds_query | null | demo-llm | email |
REQ-004738 | 2026-07-03T09:09:50 | Why was my card refused at the till on 27 jul | Dear Northbridge Bank,
I need some help. why was my card refused at the till on 27 Jul.
I am travelling next week so a quick answer would really help.
This has been going on since 02 Sep and it is affecting my daily life.
I have attached screenshots of what I am seeing on my phone.
Please confirm by email once this has... | en | cards | card_declined | cards | card_declined | card_declined | demo-llm | email |
REQ-004586 | 2026-07-03T09:36:28 | My fixed rate ends soon, what are my options | Hi team,
I am writing about the following: my fixed rate ends soon, what are my options.
I would appreciate a response as soon as possible.
My customer number is NB715332 in case you need to look me up.
The reference on my side is REF-16948, please quote it in your reply.
Please confirm by email once this has been sort... | en | mortgages | mortgage_rate_fixing | mortgages | mortgage_overpayment | mortgage_rate_fixing | demo-llm | email |
REQ-002704 | 2026-07-03T09:44:32 | I want to transfer my tax-free savings to you | Hello support,
Hope you can assist me. I want to transfer my tax-free savings to you.
I would appreciate a response as soon as possible.
Please let me know what information you need from my side.
This has been going on since 29 Jun and it is affecting my daily life.
I have attached screenshots of what I am seeing on my... | en | savings_investments | isa_transfer | savings_investments | isa_transfer | isa_transfer | demo-llm | email |
REQ-002423 | 2026-07-03T09:54:02 | I waited over an hour at the branch on 29 jun | Hello support,
Hope you can assist me. I waited over an hour at the branch on 29 Jun.
I would appreciate a response as soon as possible.
I have already tried calling the helpline but could not get through.
I have attached screenshots of what I am seeing on my phone.
My customer number is NB135480 in case you need to lo... | en | complaints_feedback | branch_complaint | complaints_feedback | branch_complaint | branch_complaint | demo-llm | email |
REQ-004825 | 2026-07-03T10:06:35 | Re: I lost my debit card ending ****8777 | Magandang araw po,
Gusto ko po sanang itanong: I lost my debit card ending ****8777.
Salamat po sa agarang tulong ninyo.
Ang customer number ko po ay NB118517.
Matagal ko na po itong problema mula 06 Jun.
Pakisagot po agad kung maaari.
Salamat po,
A. Rivers | tl | cards | card_lost_stolen | cards | card_limit_change | card_lost_stolen | demo-llm | email |
REQ-001777 | 2026-07-03T10:15:03 | The password reset link does not work | Magandang araw po,
Paki-tulungan po ako, the password reset link does not work.
Pakisagot po agad kung maaari.
Matagal ko na po itong problema mula 18 Jun.
Salamat po sa agarang tulong ninyo.
Ang customer number ko po ay NB226520.
Maraming salamat po,
S. Hartley | tl | digital_banking | password_reset | insurance | account_opening | password_reset | demo-llm | email |
REQ-001826 | 2026-07-03T10:22:03 | Can i top up my existing loan by $120 | Dear Northbridge Bank,
I am writing about the following: can I top up my existing loan by $120.
My customer number is NB540612 in case you need to look me up.
I would appreciate a response as soon as possible.
I am travelling next week so a quick answer would really help.
Best wishes,
M. Santos | en | personal_loans | loan_top_up | personal_loans | loan_top_up | null | demo-llm | email |
REQ-001350 | 2026-07-03T10:38:09 | Can i get a statement of my home loan interest | Good morning,
I am writing about the following: can I get a statement of my home loan interest.
I am travelling next week so a quick answer would really help.
Please confirm by email once this has been sorted out.
The reference on my side is REF-12040, please quote it in your reply.
My customer number is NB920700 in ca... | en | mortgages | mortgage_statement_request | mortgages | mortgage_redemption | null | demo-llm | email |
REQ-000375 | 2026-07-03T10:43:35 | Please raise my card limit to $480 | Hello support,
Hope you can assist me. please raise my card limit to $480.
My customer number is NB176009 in case you need to look me up.
I have attached screenshots of what I am seeing on my phone.
I have been a customer of Northbridge Bank for several years.
I have already tried calling the helpline but could not get... | en | cards | card_limit_change | cards | card_limit_change | null | demo-llm | email |
REQ-001027 | 2026-07-03T10:50:32 | What interest does my lighthouse plus pay | Good morning,
I am writing about the following: what interest does my Lighthouse Plus pay.
This has been going on since 01 Jul and it is affecting my daily life.
My customer number is NB281917 in case you need to look me up.
I have attached screenshots of what I am seeing on my phone.
Best wishes,
S. Hartley | en | savings_investments | savings_interest_query | savings_investments | savings_interest_query | null | demo-llm | email |
REQ-000853 | 2026-07-03T11:27:04 | I fell for a scam and paid a fraudster | Hello support,
I have a question. I fell for a scam and paid a fraudster.
I have already tried calling the helpline but could not get through.
The reference on my side is REF-43824, please quote it in your reply.
Please confirm by email once this has been sorted out.
I would appreciate a response as soon as possible.
P... | en | fraud_security | scam_victim_refund | current_accounts | scam_victim_refund | null | demo-llm | email |
REQ-004376 | 2026-07-03T11:32:42 | How do i move my isa from another provider | Hello,
Hope you can assist me. how do I move my ISA from another provider.
I have been a customer of Northbridge Bank for several years.
My customer number is NB142834 in case you need to look me up.
Please let me know what information you need from my side.
I am travelling next week so a quick answer would really help... | en | savings_investments | isa_transfer | savings_investments | isa_transfer | null | demo-llm | email |
REQ-000868 | 2026-07-03T11:34:18 | Re: I want to fix my mortgage rate again | Hello support,
I need some help. I want to fix my mortgage rate again.
I would appreciate a response as soon as possible.
This has been going on since 23 Jun and it is affecting my daily life.
My customer number is NB196801 in case you need to look me up.
Thanks in advance,
L. Visser | en | mortgages | mortgage_rate_fixing | mortgages | mortgage_rate_fixing | mortgage_rate_fixing | demo-llm | email |
REQ-001783 | 2026-07-03T11:57:52 | What is the status of my loan application | Dear Northbridge Bank,
Hope you can assist me. what is the status of my loan application.
I have already tried calling the helpline but could not get through.
This has been going on since 28 Jul and it is affecting my daily life.
Please let me know what information you need from my side.
The reference on my side is REF... | en | personal_loans | loan_application_status | personal_loans | loan_application_status | null | demo-llm | email |
REQ-003963 | 2026-07-03T12:09:47 | What is the status of my complaint | Hi team,
I have a question. what is the status of my complaint.
Please confirm by email once this has been sorted out.
I have been a customer of Northbridge Bank for several years.
I have already tried calling the helpline but could not get through.
The reference on my side is REF-19943, please quote it in your reply.
... | en | complaints_feedback | complaint_status | complaints_feedback | complaint_status | complaint_status | demo-llm | email |
REQ-000150 | 2026-07-03T13:37:27 | Is there a limit on withdrawing from my pinewood loan | Good morning,
Hope you can assist me. is there a limit on withdrawing from my Pinewood Loan.
My customer number is NB715732 in case you need to look me up.
Please confirm by email once this has been sorted out.
I have been a customer of Northbridge Bank for several years.
Thank you,
S. Hartley | en | savings_investments | savings_withdrawal_limits | insurance | savings_withdrawal_limits | savings_withdrawal_limits | demo-llm | email |
REQ-005531 | 2026-07-03T13:54:20 | What is the amount to fully repay my mortgage | Hello support,
I need some help. what is the amount to fully repay my mortgage.
The reference on my side is REF-77527, please quote it in your reply.
I have attached screenshots of what I am seeing on my phone.
This has been going on since 07 Jul and it is affecting my daily life.
I am travelling next week so a quick a... | en | mortgages | mortgage_redemption | mortgages | mortgage_redemption | null | demo-llm | email |
REQ-002457 | 2026-07-03T14:05:06 | Why did my premium go up at renewal | Hello support,
I am writing about the following: why did my premium go up at renewal.
I have already tried calling the helpline but could not get through.
Please let me know what information you need from my side.
I would appreciate a response as soon as possible.
The reference on my side is REF-79794, please quote it ... | en | insurance | policy_renewal_quote | insurance | policy_renewal_quote | policy_renewal_quote | demo-llm | email |
REQ-003703 | 2026-07-03T15:18:15 | I want to speak to a manager about my case | Hello,
Hope you can assist me. I want to speak to a manager about my case.
Please let me know what information you need from my side.
The reference on my side is REF-60284, please quote it in your reply.
Please confirm by email once this has been sorted out.
I would appreciate a response as soon as possible.
I have att... | en | complaints_feedback | complaint_escalation | complaints_feedback | service_complaint | null | demo-llm | email |
REQ-003519 | 2026-07-03T15:48:26 | There is a transaction on my account i did not make | Hello support,
I have a question. there is a transaction on my account I did not make.
I am travelling next week so a quick answer would really help.
I have been a customer of Northbridge Bank for several years.
Please let me know what information you need from my side.
Please confirm by email once this has been sorted... | en | fraud_security | unauthorised_transaction | fraud_security | unauthorised_transaction | null | demo-llm | email |
REQ-003589 | 2026-07-03T15:53:32 | Re: I have not used my account for years and want to reactivate | Kumusta po,
Kailangan ko po ng tulong, I have not used my account for years and want to reactivate.
Ang customer number ko po ay NB862458.
Pakisagot po agad kung maaari.
Salamat po sa agarang tulong ninyo.
Matagal ko na po itong problema mula 03 Jul.
Salamat po,
M. Santos | tl | current_accounts | dormant_account_reactivation | current_accounts | dormant_account_reactivation | null | demo-llm | email |
REQ-004156 | 2026-07-03T15:57:25 | Re: Can i repay my personal loan in full before the term ends | Estimado equipo,
Les escribo porque can I repay my personal loan in full before the term ends.
Por favor confirmen por correo cuando esté resuelto.
Les agradezco una respuesta lo antes posible.
Esto ocurre desde el 17 Jul y necesito una solución.
Mi número de cliente es NB692524.
Saludos cordiales,
J. Moreno | es | personal_loans | loan_early_settlement | personal_loans | loan_early_settlement | null | demo-llm | email |
REQ-001989 | 2026-07-03T15:59:02 | Re: My insurance renews on 24 jun, what is the new price | Magandang araw po,
Gusto ko po sanang itanong: my insurance renews on 24 Jun, what is the new price.
Ang customer number ko po ay NB517554.
Matagal ko na po itong problema mula 05 Jul.
Salamat po sa agarang tulong ninyo.
Pakisagot po agad kung maaari.
Salamat po,
L. Visser | tl | insurance | policy_renewal_quote | insurance | overdraft_fee_query | policy_renewal_quote | demo-llm | email |
REQ-004215 | 2026-07-03T16:06:56 | Re: Can i repay my personal loan in full before the term ends | Hello support,
I am writing about the following: can I repay my personal loan in full before the term ends.
This has been going on since 16 Jun and it is affecting my daily life.
Please confirm by email once this has been sorted out.
The reference on my side is REF-94478, please quote it in your reply.
My customer numb... | en | personal_loans | loan_early_settlement | savings_investments | loan_early_settlement | null | demo-llm | email |
REQ-003958 | 2026-07-03T16:09:17 | Re: I fell for a scam and paid a fraudster | Hi team,
I have a question. I fell for a scam and paid a fraudster.
Please let me know what information you need from my side.
I have been a customer of Northbridge Bank for several years.
I would appreciate a response as soon as possible.
I am travelling next week so a quick answer would really help.
Kind regards,
S. ... | en | fraud_security | scam_victim_refund | fraud_security | scam_victim_refund | scam_victim_refund | demo-llm | email |
REQ-005421 | 2026-07-03T16:49:46 | Re: My wallet with the card ****9352 is missing, please block it | Kumusta po,
Gusto ko po sanang itanong: my wallet with the card ****9352 is missing, please block it.
Matagal ko na po itong problema mula 03 Aug.
Salamat po sa agarang tulong ninyo.
Pakisagot po agad kung maaari.
Ang customer number ko po ay NB719877.
Maraming salamat po,
S. Hartley | tl | cards | card_lost_stolen | cards | card_lost_stolen | card_lost_stolen | demo-llm | email |
REQ-002660 | 2026-07-03T17:10:56 | My complaint was not resolved, please escalate it | Hello,
I need some help. my complaint was not resolved, please escalate it.
Please let me know what information you need from my side.
I have already tried calling the helpline but could not get through.
The reference on my side is REF-73498, please quote it in your reply.
I would appreciate a response as soon as possi... | en | complaints_feedback | complaint_escalation | complaints_feedback | complaint_escalation | null | demo-llm | email |
REQ-003878 | 2026-07-03T17:13:41 | My fixed rate ends soon, what are my options | Dear Northbridge Bank,
Hope you can assist me. my fixed rate ends soon, what are my options.
Please confirm by email once this has been sorted out.
I have already tried calling the helpline but could not get through.
My customer number is NB974276 in case you need to look me up.
Please let me know what information you ... | en | mortgages | mortgage_rate_fixing | mortgages | mortgage_rate_fixing | null | demo-llm | email |
REQ-001117 | 2026-07-03T17:13:46 | Please reverse the fee charged on 10 sep | Good morning,
I need some help. please reverse the fee charged on 10 Sep.
I have attached screenshots of what I am seeing on my phone.
Please let me know what information you need from my side.
My customer number is NB241846 in case you need to look me up.
I would appreciate a response as soon as possible.
I have been ... | en | fees_charges | fee_reversal_request | fees_charges | fee_reversal_request | fee_reversal_request | demo-llm | email |
REQ-005081 | 2026-07-03T17:41:26 | I need to withdraw $480 from my saver account | Hello support,
I have a question. I need to withdraw $480 from my saver account.
Please let me know what information you need from my side.
The reference on my side is REF-99110, please quote it in your reply.
Please confirm by email once this has been sorted out.
I am travelling next week so a quick answer would reall... | en | savings_investments | savings_withdrawal_limits | savings_investments | fixed_deposit_maturity | savings_withdrawal_limits | demo-llm | email |
REQ-000511 | 2026-07-03T17:57:35 | I waited over an hour at the branch on 07 jul | Hello support,
Hope you can assist me. I waited over an hour at the branch on 07 Jul.
I am travelling next week so a quick answer would really help.
I have already tried calling the helpline but could not get through.
Please let me know what information you need from my side.
I would appreciate a response as soon as po... | en | complaints_feedback | branch_complaint | complaints_feedback | branch_complaint | branch_complaint | demo-llm | email |
REQ-004010 | 2026-07-03T18:01:21 | When is savings interest paid into my account | Hi team,
I am writing about the following: when is savings interest paid into my account.
The reference on my side is REF-22993, please quote it in your reply.
I have already tried calling the helpline but could not get through.
I would appreciate a response as soon as possible.
Please confirm by email once this has be... | en | savings_investments | savings_interest_query | savings_investments | fixed_deposit_maturity | null | demo-llm | email |
REQ-000448 | 2026-07-03T18:19:23 | I am selling my house and need a redemption figure | Magandang araw po,
Gusto ko po sanang itanong: I am selling my house and need a redemption figure.
Ang customer number ko po ay NB211786.
Salamat po sa agarang tulong ninyo.
Pakisagot po agad kung maaari.
Matagal ko na po itong problema mula 18 Jul.
Maraming salamat po,
S. Hartley | tl | mortgages | mortgage_redemption | mortgages | mortgage_redemption | mortgage_redemption | demo-llm | email |
REQ-001002 | 2026-07-03T18:54:50 | My account is dormant, how do i reactivate it | Hi team,
I have a question. my account is dormant, how do I reactivate it.
The reference on my side is REF-83055, please quote it in your reply.
I am travelling next week so a quick answer would really help.
This has been going on since 29 Sep and it is affecting my daily life.
Please confirm by email once this has bee... | en | current_accounts | dormant_account_reactivation | current_accounts | dormant_account_reactivation | dormant_account_reactivation | demo-llm | email |
REQ-002787 | 2026-07-03T19:47:54 | The app says my login failed | Good morning,
I need some help. the app says my login failed.
Please confirm by email once this has been sorted out.
I have been a customer of Northbridge Bank for several years.
My customer number is NB965053 in case you need to look me up.
I have attached screenshots of what I am seeing on my phone.
I would appreciat... | en | digital_banking | app_login_issue | digital_banking | app_login_issue | app_login_issue | demo-llm | email |
REQ-002827 | 2026-07-03T19:51:08 | Someone used my card without permission | Dear Northbridge Bank,
I need some help. someone used my card without permission.
I have already tried calling the helpline but could not get through.
I would appreciate a response as soon as possible.
I am travelling next week so a quick answer would really help.
The reference on my side is REF-84275, please quote it ... | en | fraud_security | unauthorised_transaction | fraud_security | unauthorised_transaction | null | demo-llm | email |
REQ-002911 | 2026-07-03T20:30:33 | My card keeps getting declined at shops | Estimado equipo,
Necesito ayuda con lo siguiente: my card keeps getting declined at shops.
Por favor confirmen por correo cuando esté resuelto.
Mi número de cliente es NB929564.
Esto ocurre desde el 02 Aug y necesito una solución.
Les agradezco una respuesta lo antes posible.
Saludos cordiales,
A. Rivers | es | cards | card_declined | cards | card_declined | card_declined | demo-llm | email |
REQ-001508 | 2026-07-03T20:31:34 | Re: The person says they have not received my transfer | Hello support,
I need some help. the person says they have not received my transfer.
I have attached screenshots of what I am seeing on my phone.
I would appreciate a response as soon as possible.
I have been a customer of Northbridge Bank for several years.
The reference on my side is REF-75992, please quote it in you... | en | payments_transfers | transfer_not_received | payments_transfers | transfer_not_received | null | demo-llm | email |
REQ-005574 | 2026-07-03T21:35:45 | I want to complain about my local branch | Buenos días,
Les escribo porque I want to complain about my local branch.
Mi número de cliente es NB933287.
Esto ocurre desde el 15 Jun y necesito una solución.
Por favor confirmen por correo cuando esté resuelto.
Les agradezco una respuesta lo antes posible.
Muchas gracias,
A. Rivers | es | complaints_feedback | branch_complaint | complaints_feedback | branch_complaint | branch_complaint | demo-llm | email |
REQ-005925 | 2026-07-03T21:35:56 | Re: I filed a complaint on 22 sep and have heard nothing | Dear Northbridge Bank,
I have a question. I filed a complaint on 22 Sep and have heard nothing.
I have attached screenshots of what I am seeing on my phone.
My customer number is NB464588 in case you need to look me up.
Please let me know what information you need from my side.
I would appreciate a response as soon as ... | en | complaints_feedback | complaint_status | complaints_feedback | complaint_status | complaint_status | demo-llm | email |
REQ-005465 | 2026-07-03T21:52:31 | How do i set up a standing order | Hola,
Les escribo porque how do I set up a standing order.
Mi número de cliente es NB477251.
Les agradezco una respuesta lo antes posible.
Esto ocurre desde el 30 Aug y necesito una solución.
Por favor confirmen por correo cuando esté resuelto.
Saludos cordiales,
S. Hartley | es | payments_transfers | standing_order_setup | payments_transfers | direct_debit_dispute | null | demo-llm | email |
REQ-004735 | 2026-07-03T21:57:24 | I was charged my premium twice this month | Good morning,
I have a question. I was charged my premium twice this month.
This has been going on since 28 Sep and it is affecting my daily life.
I have been a customer of Northbridge Bank for several years.
Please let me know what information you need from my side.
I would appreciate a response as soon as possible.
M... | en | insurance | premium_payment_issue | insurance | premium_payment_issue | null | demo-llm | email |
REQ-004504 | 2026-07-03T22:43:50 | What rates can i get when my deal expires on 13 sep | Hello,
I have a question. what rates can I get when my deal expires on 13 Sep.
My customer number is NB799982 in case you need to look me up.
I have attached screenshots of what I am seeing on my phone.
I have already tried calling the helpline but could not get through.
I have been a customer of Northbridge Bank for s... | en | mortgages | mortgage_rate_fixing | mortgages | mortgage_rate_fixing | mortgage_rate_fixing | demo-llm | email |
REQ-001595 | 2026-07-03T23:04:16 | My card keeps getting declined at shops | Good morning,
I have a question. my card keeps getting declined at shops.
This has been going on since 29 Sep and it is affecting my daily life.
I would appreciate a response as soon as possible.
I have already tried calling the helpline but could not get through.
My customer number is NB967321 in case you need to look... | en | cards | card_declined | fees_charges | card_declined | card_declined | demo-llm | email |
REQ-004267 | 2026-07-03T23:25:18 | I cannot log in to the mobile app | Dear Northbridge Bank,
I have a question. I cannot log in to the mobile app.
I would appreciate a response as soon as possible.
My customer number is NB876992 in case you need to look me up.
I have already tried calling the helpline but could not get through.
The reference on my side is REF-31010, please quote it in yo... | en | digital_banking | app_login_issue | digital_banking | app_login_issue | null | demo-llm | email |
REQ-002679 | 2026-07-04T00:09:58 | Re: How many withdrawals can i make from my savings | Dear Northbridge Bank,
I am writing about the following: how many withdrawals can I make from my savings.
The reference on my side is REF-15535, please quote it in your reply.
I have attached screenshots of what I am seeing on my phone.
This has been going on since 19 Jun and it is affecting my daily life.
Thanks in ad... | en | savings_investments | savings_withdrawal_limits | savings_investments | fixed_deposit_maturity | null | demo-llm | email |
REQ-002941 | 2026-07-04T01:04:47 | My insurance premium payment failed | Hi team,
I am writing about the following: my insurance premium payment failed.
My customer number is NB646083 in case you need to look me up.
I would appreciate a response as soon as possible.
I have been a customer of Northbridge Bank for several years.
I have attached screenshots of what I am seeing on my phone.
I a... | en | insurance | premium_payment_issue | insurance | premium_payment_issue | insurance_claim_status | demo-llm | email |
REQ-000459 | 2026-07-04T01:07:10 | What is the amount to fully repay my mortgage | Dear Northbridge Bank,
I need some help. what is the amount to fully repay my mortgage.
I have been a customer of Northbridge Bank for several years.
I have already tried calling the helpline but could not get through.
I have attached screenshots of what I am seeing on my phone.
I would appreciate a response as soon as... | en | mortgages | mortgage_redemption | mortgages | mortgage_redemption | null | demo-llm | email |
REQ-002174 | 2026-07-04T01:34:32 | Re: Where do i upload my proof of address | Buenos días,
Tengo una consulta: where do I upload my proof of address.
Les agradezco una respuesta lo antes posible.
Esto ocurre desde el 15 Jun y necesito una solución.
Por favor confirmen por correo cuando esté resuelto.
Mi número de cliente es NB107125.
Muchas gracias,
M. Santos | es | kyc_compliance | proof_of_address_upload | kyc_compliance | proof_of_address_upload | proof_of_address_upload | demo-llm | email |
REQ-005163 | 2026-07-04T01:38:58 | Re: How do i submit a new self certification form | Hello support,
Hope you can assist me. how do I submit a new self certification form.
I have attached screenshots of what I am seeing on my phone.
I am travelling next week so a quick answer would really help.
The reference on my side is REF-56267, please quote it in your reply.
Please let me know what information you ... | en | kyc_compliance | tax_residency_update | kyc_compliance | tax_residency_update | null | demo-llm | email |
REQ-002329 | 2026-07-04T02:22:54 | I want to open an investment account | Hello,
Hope you can assist me. I want to open an investment account.
I have been a customer of Northbridge Bank for several years.
I am travelling next week so a quick answer would really help.
My customer number is NB786566 in case you need to look me up.
I have already tried calling the helpline but could not get thr... | en | savings_investments | investment_account_opening | savings_investments | card_activation | investment_account_opening | demo-llm | email |
REQ-002506 | 2026-07-04T02:47:40 | Why did my premium go up at renewal | Hello support,
Hope you can assist me. why did my premium go up at renewal.
This has been going on since 30 Jul and it is affecting my daily life.
I have already tried calling the helpline but could not get through.
I would appreciate a response as soon as possible.
Please confirm by email once this has been sorted out... | en | insurance | policy_renewal_quote | insurance | policy_renewal_quote | policy_renewal_quote | demo-llm | email |
REQ-005711 | 2026-07-04T03:03:31 | I want to add a beneficiary to my policy | Hello,
Hope you can assist me. I want to add a beneficiary to my policy.
This has been going on since 05 Sep and it is affecting my daily life.
The reference on my side is REF-23265, please quote it in your reply.
Please confirm by email once this has been sorted out.
I have already tried calling the helpline but could... | en | insurance | add_beneficiary | insurance | add_beneficiary | add_beneficiary | demo-llm | email |
REQ-003204 | 2026-07-04T03:25:50 | I changed my address and need to update my details | Hi team, Hope you can assist me. I changed my address and need to update my details. The reference on my side is REF-49915, please quote it in your reply. Please let me know what information you need from my side. My customer number is NB158086 in case you need to look me up. I have already tried calling the helpline b... | en | current_accounts | account_details_update | current_accounts | account_details_update | null | demo-llm | email |
REQ-003449 | 2026-07-04T03:35:06 | Can i overpay my mortgage by $250 | Buenos días,
Necesito ayuda con lo siguiente: can I overpay my mortgage by $250.
Por favor confirmen por correo cuando esté resuelto.
Esto ocurre desde el 08 Jul y necesito una solución.
Les agradezco una respuesta lo antes posible.
Mi número de cliente es NB633791.
Saludos cordiales,
M. Santos | es | mortgages | mortgage_overpayment | mortgages | mortgage_overpayment | null | demo-llm | email |
REQ-000635 | 2026-07-04T03:51:26 | Re: Is a loan top up possible for me | Hi team,
Hope you can assist me. is a loan top up possible for me.
I am travelling next week so a quick answer would really help.
I would appreciate a response as soon as possible.
Please confirm by email once this has been sorted out.
Kind regards,
T. Dlamini | en | personal_loans | loan_top_up | personal_loans | loan_top_up | null | demo-llm | email |
REQ-001247 | 2026-07-04T05:02:28 | I am selling my house and need a redemption figure | Hello support,
I need some help. I am selling my house and need a redemption figure.
Please let me know what information you need from my side.
I have already tried calling the helpline but could not get through.
The reference on my side is REF-61007, please quote it in your reply.
I would appreciate a response as soon... | en | mortgages | mortgage_redemption | mortgages | mortgage_redemption | null | demo-llm | email |
REQ-004944 | 2026-07-04T05:08:38 | I was charged a late payment fee but paid on time | Hello support,
I am writing about the following: I was charged a late payment fee but paid on time.
Please let me know what information you need from my side.
I am travelling next week so a quick answer would really help.
This has been going on since 14 Jul and it is affecting my daily life.
Please confirm by email onc... | en | fees_charges | late_payment_fee_dispute | fees_charges | late_payment_fee_dispute | late_payment_fee_dispute | demo-llm | email |
REQ-002849 | 2026-07-04T06:26:57 | What interest does my beacon home cover pay | Hello,
Hope you can assist me. what interest does my Beacon Home Cover pay.
Please confirm by email once this has been sorted out.
I have been a customer of Northbridge Bank for several years.
I would appreciate a response as soon as possible.
My customer number is NB328428 in case you need to look me up.
The reference... | en | savings_investments | savings_interest_query | savings_investments | savings_interest_query | savings_interest_query | demo-llm | email |
REQ-001547 | 2026-07-04T07:06:04 | What are the fees for withdrawing cash abroad | Dear Northbridge Bank,
Hope you can assist me. what are the fees for withdrawing cash abroad.
I have attached screenshots of what I am seeing on my phone.
My customer number is NB873265 in case you need to look me up.
The reference on my side is REF-61766, please quote it in your reply.
I am travelling next week so a q... | en | fees_charges | atm_fee_query | fees_charges | atm_fee_query | null | demo-llm | email |
REQ-004222 | 2026-07-04T07:17:18 | I forgot my password and need to reset it | Hello po,
Gusto ko po sanang itanong: I forgot my password and need to reset it.
Matagal ko na po itong problema mula 17 Sep.
Ang customer number ko po ay NB250978.
Salamat po sa agarang tulong ninyo.
Pakisagot po agad kung maaari.
Salamat po,
K. Okafor | tl | digital_banking | password_reset | digital_banking | password_reset | password_reset | demo-llm | email |
REQ-001168 | 2026-07-04T07:27:52 | I need to send a utility bill to verify my address | Hello support,
Hope you can assist me. I need to send a utility bill to verify my address.
I am travelling next week so a quick answer would really help.
Please confirm by email once this has been sorted out.
I have attached screenshots of what I am seeing on my phone.
Thanks in advance,
T. Dlamini | en | kyc_compliance | proof_of_address_upload | kyc_compliance | proof_of_address_upload | null | demo-llm | email |
REQ-001006 | 2026-07-04T07:40:18 | Please close my lighthouse plus | Kumusta po,
Paki-tulungan po ako, please close my Lighthouse Plus.
Pakisagot po agad kung maaari.
Matagal ko na po itong problema mula 14 Jul.
Ang customer number ko po ay NB833331.
Salamat po sa agarang tulong ninyo.
This has been going on since 21 Jun and it is affecting my daily life.
Maraming salamat po,
S. Hartley | tl | current_accounts | account_closure | current_accounts | account_statement | account_closure | demo-llm | email |
REQ-002394 | 2026-07-04T07:41:00 | Re: I want to transfer my tax-free savings to you | Magandang araw po,
Paki-tulungan po ako, I want to transfer my tax-free savings to you.
Salamat po sa agarang tulong ninyo.
Ang customer number ko po ay NB513005.
Pakisagot po agad kung maaari.
Matagal ko na po itong problema mula 07 Aug.
Maraming salamat po,
M. Santos | tl | savings_investments | isa_transfer | savings_investments | isa_transfer | null | demo-llm | email |
REQ-000392 | 2026-07-04T08:59:37 | Re: What is the status of my insurance claim | Hi team,
I need some help. what is the status of my insurance claim.
I have attached screenshots of what I am seeing on my phone.
The reference on my side is REF-82250, please quote it in your reply.
Please let me know what information you need from my side.
I have already tried calling the helpline but could not get t... | en | insurance | insurance_claim_status | insurance | insurance_claim_status | insurance_claim_status | demo-llm | email |
REQ-000554 | 2026-07-04T09:35:29 | The new card i received will not activate | Good morning,
I am writing about the following: the new card I received will not activate.
Please let me know what information you need from my side.
This has been going on since 31 Jul and it is affecting my daily life.
I have attached screenshots of what I am seeing on my phone.
Please confirm by email once this has ... | en | cards | card_activation | cards | card_limit_change | card_activation | demo-llm | email |
REQ-001546 | 2026-07-04T09:50:40 | Can i repay my personal loan in full before the term ends | Good morning,
I have a question. can I repay my personal loan in full before the term ends.
Please let me know what information you need from my side.
I have attached screenshots of what I am seeing on my phone.
I have already tried calling the helpline but could not get through.
My customer number is NB929012 in case ... | en | personal_loans | loan_early_settlement | complaints_feedback | loan_early_settlement | null | demo-llm | email |
REQ-001997 | 2026-07-04T09:51:22 | Can you lower my monthly card limit to $3,500 | Dear Northbridge Bank,
I have a question. can you lower my monthly card limit to $3,500.
I have already tried calling the helpline but could not get through.
Please let me know what information you need from my side.
The reference on my side is REF-11026, please quote it in your reply.
I have attached screenshots of wh... | en | cards | card_limit_change | cards | transfer_not_received | card_limit_change | demo-llm | email |
REQ-003938 | 2026-07-04T10:01:22 | Can you waive this bank charge as a goodwill gesture | Dear Northbridge Bank,
Hope you can assist me. can you waive this bank charge as a goodwill gesture.
Please confirm by email once this has been sorted out.
I would appreciate a response as soon as possible.
I have attached screenshots of what I am seeing on my phone.
I have been a customer of Northbridge Bank for sever... | en | fees_charges | fee_reversal_request | fees_charges | fee_reversal_request | null | demo-llm | email |
REQ-002832 | 2026-07-04T10:06:19 | I fell for a scam and paid a fraudster | Hello,
I need some help. I fell for a scam and paid a fraudster.
I have attached screenshots of what I am seeing on my phone.
Please let me know what information you need from my side.
The reference on my side is REF-21360, please quote it in your reply.
Thanks in advance,
J. Moreno | en | fraud_security | scam_victim_refund | fraud_security | scam_victim_refund | null | demo-llm | email |
REQ-001279 | 2026-07-04T10:38:29 | I uploaded my passport but the verification is not complete | Hallo,
Ek het hulp nodig met die volgende: I uploaded my passport but the verification is not complete.
Bevestig asseblief per e-pos sodra dit opgelos is.
My kliëntnommer is NB146853.
Ek sal 'n vinnige antwoord waardeer.
Dit gebeur al sedert 13 Aug en ek benodig hulp.
Vriendelike groete,
P. Cruz | af | kyc_compliance | id_verification_pending | kyc_compliance | source_of_funds_query | null | demo-llm | email |
REQ-001329 | 2026-07-04T11:10:21 | Can i overpay my mortgage by $480 | Dear Northbridge Bank,
Hope you can assist me. can I overpay my mortgage by $480.
Please confirm by email once this has been sorted out.
I have been a customer of Northbridge Bank for several years.
I have attached screenshots of what I am seeing on my phone.
I would appreciate a response as soon as possible.
The refer... | en | mortgages | mortgage_overpayment | mortgages | mortgage_overpayment | null | demo-llm | email |
REQ-003075 | 2026-07-04T11:23:00 | I want to thank the agent who helped me | Good morning,
I need some help. I want to thank the agent who helped me.
I would appreciate a response as soon as possible.
I am travelling next week so a quick answer would really help.
This has been going on since 14 Aug and it is affecting my daily life.
I have attached screenshots of what I am seeing on my phone.
T... | en | complaints_feedback | positive_feedback | complaints_feedback | positive_feedback | null | demo-llm | email |
REQ-005270 | 2026-07-04T11:27:29 | I have not used my account for years and want to reactivate | Magandang araw po,
Kailangan ko po ng tulong, I have not used my account for years and want to reactivate.
Matagal ko na po itong problema mula 24 Sep.
Salamat po sa agarang tulong ninyo.
Ang customer number ko po ay NB901284.
Salamat po,
S. Hartley | tl | current_accounts | dormant_account_reactivation | current_accounts | dormant_account_reactivation | dormant_account_reactivation | demo-llm | email |
REQ-002537 | 2026-07-04T11:33:16 | How long does a mortgage application take | Hi team,
I have a question. how long does a mortgage application take.
Please confirm by email once this has been sorted out.
Please let me know what information you need from my side.
I would appreciate a response as soon as possible.
This has been going on since 13 Jun and it is affecting my daily life.
I have been a... | en | mortgages | mortgage_application | mortgages | mortgage_application | null | demo-llm | email |
REQ-004028 | 2026-07-04T11:41:15 | I want to report a phishing message | Hi team,
I need some help. I want to report a phishing message.
I would appreciate a response as soon as possible.
This has been going on since 03 Sep and it is affecting my daily life.
Please confirm by email once this has been sorted out.
I have attached screenshots of what I am seeing on my phone.
My customer number... | en | fraud_security | phishing_report | fraud_security | phishing_report | null | demo-llm | email |
REQ-001307 | 2026-07-04T12:20:36 | Escalate my complaint to the ombudsman | Hello,
I have a question. escalate my complaint to the ombudsman.
Please confirm by email once this has been sorted out.
I am travelling next week so a quick answer would really help.
I have already tried calling the helpline but could not get through.
This has been going on since 23 Sep and it is affecting my daily li... | en | complaints_feedback | complaint_escalation | complaints_feedback | complaint_escalation | complaint_escalation | demo-llm | email |
REQ-001805 | 2026-07-04T12:39:22 | How can i avoid the monthly fee on my beacon home cover | Hello,
I am writing about the following: how can I avoid the monthly fee on my Beacon Home Cover.
I would appreciate a response as soon as possible.
My customer number is NB380970 in case you need to look me up.
This has been going on since 01 Sep and it is affecting my daily life.
Thank you,
J. Moreno | en | fees_charges | monthly_fee_explanation | fees_charges | monthly_fee_explanation | monthly_fee_explanation | demo-llm | email |
REQ-005302 | 2026-07-04T12:54:31 | I want to change how i pay my insurance premium | Hi team,
I am writing about the following: I want to change how I pay my insurance premium.
Please let me know what information you need from my side.
I have already tried calling the helpline but could not get through.
Please confirm by email once this has been sorted out.
Thanks in advance,
K. Okafor | en | insurance | premium_payment_issue | current_accounts | premium_payment_issue | null | demo-llm | email |
End of preview. Expand in Data Studio
pecca-core/demo-support-emails
Summary
6,000 synthetic support emails for the fictional "Northbridge Bank". No real people, companies or PII. Used by the Pecca quickstart, tests and demo model.
Schema
| column | description |
|---|---|
| request_id | unique id |
| timestamp | ISO8601, spans 90 days |
| email_subject, email_body | text (40-120 words body) |
| language | en 70%, tl 15% (Taglish-style), es 10%, af 5% |
| domain | 12 classes (ground truth) |
| rfi | 60 classes, each mapped to one domain (ground truth) |
| llm_domain, llm_rfi | simulated LLM answers (10% / 15% noise) |
| human_rfi | agent tag, present for ~55% rows, equals rfi 97% of the time |
| llm_model, channel | constants (demo-llm, email) |
Generation method
scripts/generate_synthetic_dataset.py (seed 42): per-RFI templates x slot fillers (amounts, dates, card last-4,
fictional product names) with paraphrase variants. Non-English rows are code-mixed: the frame is in the target
language while the topic phrase stays in English.
Intended use
Demos, tests and documentation of Pecca. Not for training production models.
Limitations
Synthetic distribution: far cleaner and more separable than real email. Metrics here do not predict real performance.
Citation
Pecca, https://github.com/pecca-core/pecca (Apache-2.0 code, CC-BY-4.0 data).
- Downloads last month
- 73
Models trained or fine-tuned on pecca-core/demo-support-emails