file_name stringlengths 28 30 | actor int64 1 4 | call int64 1 45 | sentence int64 1 47 | transcript stringlengths 2 529 | aggression float64 1 9.67 | frustration float64 1 9.67 | annoyance float64 1 9.67 |
|---|---|---|---|---|---|---|---|
actor1_call_1_sentence_1.wav | 1 | 1 | 1 | Hello, this is Tom Bennett. | 1 | 1.333333 | 1.333333 |
actor1_call_1_sentence_2.wav | 1 | 1 | 2 | I'm calling to get assistance with creating QR invoices or processing payments using QR codes through Pioneer Bank | 1 | 1.333333 | 1 |
actor1_call_1_sentence_3.wav | 1 | 1 | 3 | Could you please guide me on how to set this up or if there are any specific services offered by the bank that can help with this? Thank you. | 1.5 | 1.25 | 1 |
actor1_call_1_sentence_4.wav | 1 | 1 | 4 | Thank you. | 1 | 1 | 1 |
actor1_call_1_sentence_5.wav | 1 | 1 | 5 | That's not what I want to hear right now. | 2.25 | 5 | 5 |
actor1_call_1_sentence_6.wav | 1 | 1 | 6 | Dismissing me to look it up myself is not helpful. | 3.75 | 6.25 | 6.5 |
actor1_call_1_sentence_7.wav | 1 | 1 | 7 | I'm reaching out to get a straight answer and I'm not interested in going on a wild goose chase for something that should be straightforward. | 3.25 | 5.25 | 6.5 |
actor1_call_1_sentence_8.wav | 1 | 1 | 8 | It's a pretty basic request. | 3.333333 | 5.333333 | 7.333333 |
actor1_call_1_sentence_9.wav | 1 | 1 | 9 | I'm sure you're capable to find more accurate information. | 3.5 | 5.25 | 4.25 |
actor1_call_1_sentence_10.wav | 1 | 1 | 10 | So let's try this again. | 2.25 | 3.25 | 3.25 |
actor1_call_1_sentence_11.wav | 1 | 1 | 11 | Please give me something more useful. | 3.75 | 5.5 | 5.5 |
actor1_call_1_sentence_12.wav | 1 | 1 | 12 | Oh, come on! | 3.25 | 7 | 6.5 |
actor1_call_1_sentence_13.wav | 1 | 1 | 13 | I'm not looking for a lecture on what a QR invoice is | 3.75 | 6 | 4.75 |
actor1_call_1_sentence_14.wav | 1 | 1 | 14 | I know about that already! | 5 | 7 | 6.666667 |
actor1_call_1_sentence_15.wav | 1 | 1 | 15 | I'm asking specifically what Pioneer Bank can do for me regarding QR invoices and payments. | 4.25 | 6.25 | 6.75 |
actor1_call_1_sentence_16.wav | 1 | 1 | 16 | If you're just gonna parrot some vague industry definition without directly addressing my question, then you're wasting my time! | 7.75 | 8.5 | 8.5 |
actor1_call_1_sentence_17.wav | 1 | 1 | 17 | I need concrete steps, not generic explanations. | 3 | 4.666667 | 5.333333 |
actor1_call_1_sentence_19.wav | 1 | 1 | 19 | Are you gonna get me the information I need, or do I need to escalate this further? | 6.5 | 8 | 6.5 |
actor1_call_1_sentence_21.wav | 1 | 1 | 21 | Here I am trying to get a simple answer and all I get is shuffled around like this is some sort of runaround game. | 3.666667 | 6.333333 | 6.666667 |
actor1_call_1_sentence_22.wav | 1 | 1 | 22 | I've been patient, but this is getting ridiculous! | 5.333333 | 8.666667 | 8.666667 |
actor1_call_1_sentence_23.wav | 1 | 1 | 23 | If you're not gonna help me, just say that you can't! | 7 | 8.75 | 7.75 |
actor1_call_1_sentence_24.wav | 1 | 1 | 24 | That's a lot better than these useless back and forths! | 2 | 4.75 | 5.25 |
actor1_call_1_sentence_25.wav | 1 | 1 | 25 | I'm seriously considering moving to a bank that values customers enough to provide direct answers. | 4 | 5 | 5.5 |
actor1_call_1_sentence_26.wav | 1 | 1 | 26 | You need to note this down because I'll surely be talking to some higher-up about this inefficiency. | 6.75 | 7.5 | 7.75 |
actor1_call_1_sentence_27.wav | 1 | 1 | 27 | Are you capable of escalating this to a human representative who can actually do the job, or are we just gonna go in circles here? | 6.333333 | 4 | 5 |
actor1_call_2_sentence_1.wav | 1 | 2 | 1 | Hello, this is Samuel Wright. I need assistance to block my lost card; could you help me with that? | 1.5 | 2.25 | 2.25 |
actor1_call_2_sentence_2.wav | 1 | 2 | 2 | Okay, so you're saying there's a fee to block a card that I lost? | 1.666667 | 3 | 4 |
actor1_call_2_sentence_3.wav | 1 | 2 | 3 | That doesn't make any sense. I mean really, should I have to pay because someone else found the card? | 3.25 | 4.75 | 5.25 |
actor1_call_2_sentence_4.wav | 1 | 2 | 4 | Just block it without a fee! I shouldn't have to put up with this. What are you trying to pull here? | 5 | 5.666667 | 5 |
actor1_call_2_sentence_5.wav | 1 | 2 | 5 | I need to know exactly what you're doing about this. The right answer? I don't want to hear about policies. I need you to solve my issue. I've already told you, my card is lost. Gone! And you want to talk about fees and policies? No, this isn't acceptable. Are you listening to me? | 5.25 | 8 | 7.5 |
actor1_call_2_sentence_6.wav | 1 | 2 | 6 | Or is this just a script you read off? You'd better come up with a better solution or I'm going to escalate this. You're just repeating yourself, and I keep telling you this situation is different. Policies, fees, codes, none of that solves the fact that my card is lost! I'm tired of this back and forth. If this is not... | 9.666667 | 9.666667 | 9.333333 |
actor1_call_3_sentence_2.wav | 1 | 3 | 2 | I'm calling to get some help with setting up and using mobile payment methods like Apple Pay and Twint with my Aegis Financial account. | 2 | 3 | 2.75 |
actor1_call_3_sentence_3.wav | 1 | 3 | 3 | Oh wow, downloading an app and entering a pin. | 1.75 | 4 | 5.25 |
actor1_call_3_sentence_4.wav | 1 | 3 | 4 | Such groundbreaking innovation | 1 | 1 | 1.5 |
actor1_call_3_sentence_5.wav | 1 | 3 | 5 | Look, if I wanted a tutorial on the basics, I'd ask my grandparents. I'm expecting something a bit more helpful. | 3 | 4.5 | 6 |
actor1_call_3_sentence_7.wav | 1 | 3 | 7 | How about you stop wasting my time with generic nonsense and provide some real support? | 5.5 | 6.5 | 7.5 |
actor1_call_3_sentence_8.wav | 1 | 3 | 8 | I want to know exactly what features your bank offers with these mobile payments. | 3 | 4.25 | 4.75 |
actor1_call_3_sentence_9.wav | 1 | 3 | 9 | Am I making myself clear? | 1.5 | 1.75 | 4.25 |
actor1_call_3_sentence_10.wav | 1 | 3 | 10 | You can't be serious! | 3.25 | 5.25 | 5.75 |
actor1_call_3_sentence_11.wav | 1 | 3 | 11 | You're basically telling me to do your job? | 6.25 | 6.75 | 7 |
actor1_call_3_sentence_12.wav | 1 | 3 | 12 | I called because I need the issue resolved. | 7.333333 | 9.333333 | 9.666667 |
actor1_call_3_sentence_13.wav | 1 | 3 | 13 | Not so I could be told to call someone else! | 5.5 | 5.5 | 7.25 |
actor1_call_3_sentence_14.wav | 1 | 3 | 14 | This is exactly why I hate dealing with these automated systems! | 5.75 | 9 | 9 |
actor1_call_3_sentence_15.wav | 1 | 3 | 15 | I want you to get me a human on the line right now or I swear I'll take my business elsewhere! | 6.333333 | 6 | 7.666667 |
actor1_call_3_sentence_16.wav | 1 | 3 | 16 | Is there anything within your programming to actually help a loyal customer, or should I start shopping for a new bank? | 8 | 7.75 | 7.5 |
actor1_call_3_sentence_17.wav | 1 | 3 | 17 | Absolutely fantastic! | 1 | 1 | 1.5 |
actor1_call_3_sentence_18.wav | 1 | 3 | 18 | More of the same runaround. | 2.75 | 5.5 | 5.25 |
actor1_call_3_sentence_19.wav | 1 | 3 | 19 | Clearly this AI nonsense isn't ready for the prime time! | 3.333333 | 4.333333 | 6.666667 |
actor1_call_3_sentence_20.wav | 1 | 3 | 20 | I'm sure a human agent would have sorted out this problem in no time! | 4 | 8.333333 | 8 |
actor1_call_3_sentence_21.wav | 1 | 3 | 21 | inefficient process, don't you think? | 4 | 6 | 5.666667 |
actor1_call_3_sentence_22.wav | 1 | 3 | 22 | Get your act together or I'm headed to a bank that actually values its customers! | 6.5 | 7.75 | 8 |
actor1_call_4_sentence_1.wav | 1 | 4 | 1 | Hello, my name is John Roberts | 1.5 | 1.5 | 1.5 |
actor1_call_4_sentence_2.wav | 1 | 4 | 2 | I'm calling to get some assistance with conducting a risk management assessment with an investment I'm planning. | 1 | 1 | 1 |
actor1_call_4_sentence_3.wav | 1 | 4 | 3 | Could you help guide me through the process to ensure I understand the potential risks involved? | 2.666667 | 4.333333 | 4.666667 |
actor1_call_4_sentence_4.wav | 1 | 4 | 4 | Wow. | 1 | 1 | 1 |
actor1_call_4_sentence_5.wav | 1 | 4 | 5 | That's an astonishingly generic answer. | 1.666667 | 4.333333 | 4 |
actor1_call_4_sentence_6.wav | 1 | 4 | 6 | Was that supposed to help me access risk? | 4.666667 | 6.333333 | 6.666667 |
actor1_call_4_sentence_7.wav | 1 | 4 | 7 | Or was that a boss attempt at killing time? | 8.333333 | 6.666667 | 8 |
actor1_call_4_sentence_8.wav | 1 | 4 | 8 | Maybe if I speak to a human I might get something useful? | 4.75 | 7.25 | 7.25 |
actor1_call_4_sentence_9.wav | 1 | 4 | 9 | Let's not waste any more time here. | 3.666667 | 5 | 4.333333 |
actor1_call_4_sentence_10.wav | 1 | 4 | 10 | What are the actual steps to conducting a risk assessment for a specific investment rather than the one-size-fits-all nonsense you just gave me? | 5 | 5.5 | 6.5 |
actor1_call_4_sentence_11.wav | 1 | 4 | 11 | Oh. | 1.666667 | 4 | 4.666667 |
actor1_call_4_sentence_12.wav | 1 | 4 | 12 | So now you decide to toss a few more details my way. | 4.333333 | 3.333333 | 5 |
actor1_call_4_sentence_13.wav | 1 | 4 | 13 | Couldn't have started with that, huh? | 4.333333 | 5.333333 | 5 |
actor1_call_4_sentence_14.wav | 1 | 4 | 14 | That's almost useful if I were sitting in a classroom | 2.75 | 7.5 | 6 |
actor1_call_4_sentence_15.wav | 1 | 4 | 15 | I'm not asking for a lecture. | 5.333333 | 3.666667 | 5.666667 |
actor1_call_4_sentence_16.wav | 1 | 4 | 16 | I need a real, actionable advice tailored to my situation. | 4 | 5.666667 | 6.666667 |
actor1_call_4_sentence_17.wav | 1 | 4 | 17 | How about you dig a bit deeper instead of giving me this textbook rubbish! | 7 | 7.25 | 8.5 |
actor1_call_4_sentence_18.wav | 1 | 4 | 18 | Maybe some sort of tools or investment products I could look into. | 1 | 2.25 | 1.25 |
actor1_call_4_sentence_19.wav | 1 | 4 | 19 | Or should I find a human who understands how to actually help a customer without skimming through the script first? | 5.75 | 6 | 5.5 |
actor1_call_4_sentence_20.wav | 1 | 4 | 20 | Oh grand! | 4 | 6 | 6.25 |
actor1_call_4_sentence_21.wav | 1 | 4 | 21 | Now we're relying on the app. | 1.666667 | 2.666667 | 2 |
actor1_call_4_sentence_22.wav | 1 | 4 | 22 | Because nothing screams personalized service like getting dumped on a mobile app to do the heavy lifting! | 5 | 5 | 5.5 |
actor1_call_4_sentence_23.wav | 1 | 4 | 23 | Just toss in the towel on the competent human interaction, shall we? | 4 | 5.25 | 5 |
actor1_call_4_sentence_24.wav | 1 | 4 | 24 | This whole ordeal has made it abundantly clear that talking to a bot is like shouting in the wind! | 2.333333 | 6.666667 | 4.333333 |
actor1_call_4_sentence_25.wav | 1 | 4 | 25 | I'm out of patience with these runaround answers. | 3.25 | 6.75 | 7.5 |
actor1_call_4_sentence_26.wav | 1 | 4 | 26 | Can we escalate this to someone who isn't just rattling off options and actually understands how to conduct a detailed risk assessment? | 6 | 6.5 | 6.75 |
actor1_call_4_sentence_27.wav | 1 | 4 | 27 | Or do I need to start shopping around for a new bank that prioritizes actual customer services over tech gimmicks? | 5.75 | 6.25 | 7.25 |
actor1_call_5_sentence_1.wav | 1 | 5 | 1 | Hi, this is Zachary Barnes. I'm calling because I'm having issues accessing my e-banking account | 1.25 | 1.5 | 1.5 |
actor1_call_5_sentence_2.wav | 1 | 5 | 2 | I've tried logging in multiple times, but keep receiving an error message. Could you please assist me with resolving this issue? | 1.666667 | 4.333333 | 2 |
actor1_call_5_sentence_3.wav | 1 | 5 | 3 | Look, I'm not restarting anything, and I'm not interested in opening a darn support ticket! | 7 | 6.5 | 8.25 |
actor1_call_5_sentence_4.wav | 1 | 5 | 4 | I want this fixed now. I want access to my account without jumping through hoops. | 6.25 | 8.25 | 8 |
actor1_call_5_sentence_5.wav | 1 | 5 | 5 | Is there anyone competent I can talk to because I'm about two seconds away from switching to another bank? | 8.333333 | 9 | 9.333333 |
actor1_call_5_sentence_6.wav | 1 | 5 | 6 | Can you fix this or not? Oh, come on. This is not what I want to hear. I called you for help, not to be shuffled around to some other team. | 5.666667 | 6 | 6.666667 |
actor1_call_5_sentence_7.wav | 1 | 5 | 7 | I need access to my account now. If you can't do anything, then I'll just take my business elsewhere! | 7.333333 | 8.333333 | 7.333333 |
actor1_call_5_sentence_8.wav | 1 | 5 | 8 | I'm not wasting my time with this nonsense. Are you going to help me or not? | 4.25 | 5.75 | 6 |
actor1_call_5_sentence_9.wav | 1 | 5 | 9 | All right, I've had enough. Clearly this isn't going anywhere. I'm done being tossed around like this. | 1.333333 | 9 | 7 |
actor1_call_5_sentence_10.wav | 1 | 5 | 10 | I'm definitely going to look into other banking options because this is ridiculous! | 4.75 | 7.5 | 8.75 |
actor1_call_5_sentence_11.wav | 1 | 5 | 11 | Thanks for wasting my time. | 5.333333 | 7.333333 | 6 |
actor1_call_6_sentence_1.wav | 1 | 6 | 1 | Hello, Mark Thompson here. I'm calling because I need assistance with creating QR invoices or processing payments using QR codes through my bank account with Stratus Bank. | 1.25 | 2.75 | 1.25 |
actor1_call_6_sentence_2.wav | 1 | 6 | 2 | Really? That's it? That's what you call helpful? I asked how to do it through my bank account, not some long-winded checklist that sounds like a maze. How am I supposed to know anything about ERP software or whatever nonsense you're spewing? I need clear guidance on how to do this without paying Sherlock Holmes with my... | 6.333333 | 8.666667 | 8.333333 |
actor1_call_6_sentence_3.wav | 1 | 6 | 3 | There you go again with this nonsense. Log into your e-banking platform, generate the QR code | 2.25 | 6 | 8 |
actor1_call_6_sentence_4.wav | 1 | 6 | 4 | like it's some magical button. This is useless! | 4.75 | 6.75 | 6.75 |
actor1_call_6_sentence_5.wav | 1 | 6 | 5 | I want actual help. How do I ensure I'm doing it right? What if something goes wrong? | 5.5 | 8 | 7.25 |
actor1_call_6_sentence_6.wav | 1 | 6 | 6 | Are you just a broken record or will this escalate to someone who actually helps? | 4 | 7.333333 | 5 |
actor1_call_6_sentence_7.wav | 1 | 6 | 7 | I can't deal with this generic script. You either provide real answers or I'll be forced to escalate this to some human who has a clue! Do you even know what I'm talking about here? | 6 | 8 | 7.333333 |
actor1_call_6_sentence_8.wav | 1 | 6 | 8 | Because it sure doesn't sound like it. All right, that's it. I've had enough of this pointless back-and-forth. It's like talking to a brick wall. I'm clearly not getting the help I need from you | 7 | 6 | 6 |
actor1_call_6_sentence_9.wav | 1 | 6 | 9 | This is utterly frustrating. I'm done wasting my time. I'm going to escalate this because this conversation is going nowhere. I hope Stratus Bank understands how useless it is to rely on you for assistance. | 7.25 | 8.75 | 8.75 |
actor1_call_7_sentence_1.wav | 1 | 7 | 1 | Hello, my name is Patrick Reynolds. I'm calling regarding a fraudulent transaction on my account. | 1.333333 | 2 | 1.666667 |
actor1_call_7_sentence_2.wav | 1 | 7 | 2 | I need assistance to get a refund on this transaction, could you help me with that please? | 1.333333 | 3 | 1.666667 |
HaessigDB
HaessigDB (human-annotated emotional speech snippets with intensity grading) is a corpus of acted, call-center-style English speech for fine-grained irritability detection. Four professional voice actors recorded synthetic banking-support dialogues scripted so the customer grows increasingly irritable as the request goes unresolved.
Each snippet carries crowdsourced ordinal intensity ratings (1–10) on three irritability dimensions: annoyance, frustration, and aggression. Unlike categorical resources such as Emo-DB, IEMOCAP, or RAVDESS, the labels capture how intense an emotion is rather than only its presence. Snippets retain their position within each call, which supports trajectory modeling and early-escalation research.
Subsets
The CSV subsets below are browsable in the Dataset Viewer. Each row links to an audio clip via the file_name column (see Audio files).
| Subset | Contents |
|---|---|
all_ratings |
Full rated set with all three dimensions |
aggression_high_agreement |
High-agreement subset (Krippendorff's α > 0.80) for aggression |
annoyance_high_agreement |
High-agreement subset for annoyance |
frustration_high_agreement |
High-agreement subset for frustration |
inner_join_high_agreement |
Snippets meeting α > 0.80 across all three dimensions |
outer_join_high_agreement |
Snippets meeting α > 0.80 in at least one dimension |
Audio files
The audio is stored as WAV files in the audio/ folder at the repository root. It is not embedded in the CSV subsets, so the clips do not play inside the Dataset Viewer. Each file is named exactly as the file_name value in the CSVs, so a row with file_name = actor1_call_1_sentence_1.wav corresponds to audio/actor1_call_1_sentence_1.wav.
To download a single clip referenced by a row:
from huggingface_hub import hf_hub_download
wav_path = hf_hub_download(
repo_id="nwllr/haessigDB",
filename="audio/actor1_call_1_sentence_1.wav",
repo_type="dataset",
)
To download the full audio folder at once:
from huggingface_hub import snapshot_download
local_dir = snapshot_download(
repo_id="nwllr/haessigDB",
repo_type="dataset",
allow_patterns="audio/*",
)
Fields
| Column | Description |
|---|---|
file_name |
Audio filename, encoding actor, call, and sentence position (e.g. actor1_call_1_sentence_1.wav). The clip itself is at audio/<file_name> |
actor |
Voice actor identifier (group on this for speaker-disjoint splits) |
call |
Call identifier |
sentence |
Snippet position within the call (temporal index) |
transcript |
Text spoken in the snippet |
aggression / frustration / annoyance |
Mean ordinal intensity rating across annotators (1–10) |
Intended uses
Supervised intensity prediction, emotion-trajectory modeling, and the design of escalation-aware conversational systems.
Loading
from datasets import load_dataset
# Load a label subset (browsable in the viewer)
ds = load_dataset("nwllr/haessigDB", "aggression_high_agreement")
# Pair a row with its audio file
from huggingface_hub import hf_hub_download
row = ds["train"][0]
wav_path = hf_hub_download(
repo_id="nwllr/haessigDB",
filename=f"audio/{row['file_name']}",
repo_type="dataset",
)
Citation
Weller, N., Grau, M., & Blohm, I. (2026). HaessigDB: A Database of Irritable Speech with Intensity Grading. Interspeech 2026.
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