Patent ID: 7653195

Claim:
An apparatus to dispose of a plurality of calls, the apparatus comprising: a processor; a viewer in electronic communication with the processor; memory in electronic communication with the processor; instructions stored in the memory, the instructions being executable to: initiate a plurality of calls; transfer a plurality of calls to an agent, each transferred call corresponding to a phone connection with a person, and wherein said transfer of plurality of calls is staggered such that the start of a second transferred call to an agent occurs after the start of a first transferred call to said agent; selectively display call interaction options corresponding to each of the transferred calls to a location on the viewer, wherein when call interaction options corresponding to a first transferred call occupy a first location on the viewer, call interaction options corresponding to a second call transferred to the agent during the first transferred call occupy a second location on the viewer distinct from the first location, to allow the agent to control the interaction with more than one called person at the same time; play the call on one or more speakers, wherein a first transferred call is played to a first speaker and a second call transferred during the first call is played on a second speaker; and wherein the call interaction options each correspond to an executable file configured to play a prerecorded script to said person, and wherein the selection of a call interaction option by an agent is dependent upon one or more actions by said person, said actions comprising a verbal input, a sound generated by the person, a pause, and combinations thereof.