Patent ID: 7725570

Claim:
A method, executed on a computing device, for component to monitoring a service, the service mapping in service level management on at least of a network, the comprising: providing a service over a network having a plurality of network components that support the service, wherein performance of the service depends upon performances of the plurality of network components that support the service, and wherein the service has a state that represents the performance of the service; monitoring a plurality of component parameters for the plurality of network components that support the service across a plurality of domains of the network; mapping the plurality of component parameters monitored across the plurality of domains of the network to a service parameter that represents the state of the service, wherein the state of the service indicates whether the service conforms to an agreed upon service level identified in a service level agreement; monitoring the service parameter that represents the state of the service to detect a change in the state of the service; and determining a cause of the change in the state of the service in response to detecting the change in the state of the service, wherein determining the cause of the change in the state of the service includes: executing one or more data mining algorithms to discover respective influences on the service parameter for a first subset of the monitored component parameters in a first domain of the plurality of domains of the network; executing the one or more data mining algorithms to discover respective influences on the service parameter for a second subset of the monitored component parameters in a second domain of the plurality of domains of the network; identifying one of the first subset of the monitored component parameters or the second subset of the monitored component parameters as including the cause of the change in the state of the service; and identifying at least one of the component parameters in the identified subset of the monitored component parameters as the cause of the change in the state of the service.