Patent ID: 8478621

Claim:
A method of accumulating, weighting, and presenting customer experience data, the method comprising: receiving, at a server, information related to: i) a customer's experience with a company, the information including data associated with the customer's perception of two or more of price, responsiveness, reliability, brand, expertise, accuracy, availability, or a factor based on an unequally weighted combination of simple, caring, and personalized, and ii) the customer's specific interactions with the company, the information including data associated with interactions between the consumer and the company for two or more interactions selected from: a purchase, a quote, a new policy, a policy change, a new bank account, a change to a bank account, a new loan, a change to a loan, a loan payment, a new credit card, a change to a credit card account, a credit card payment, a new mutual fund, a change to a mutual fund, a new money market, a change to a money market, a new retirement account, a change to a retirement account, billing and payment, a deposit, a withdrawal, a fraud report or claims activity; using a first algorithm executed on the server to unequally weight the customer experience data to develop an experience score for the company; using a second algorithm executed on the server to equally weight the customer specific interaction data to develop an interaction score for the company; using a third algorithm executed on the server to calculate an average of the experience score and the interaction score to develop a composite score for the company; and rendering an image of the experience score, the interaction score, and the composite score for the company for presentation of the image via a computer.