Patent ID: 7958235

Claim:
A maintenance management point service system for encouraging customers of an apparatus maintenance management service to perform apparatus maintenance without using a service person from the apparatus maintenance management service, comprising: a computer terminal of a customer side, connected to an object apparatus serving as an object of maintenance management; and a server machine for providing maintenance management service for the object apparatus and connected with the computer terminal through a network for bi-directional communication, wherein the computer terminal monitors whether or not the object apparatus is restarted and transmits restart information including information indicating restart completion due to maintenance performed on the object apparatus by a customer to the server machine upon determining that the object apparatus is restarted, wherein the server machine includes a lottery point storage unit for storing points generated based on a result of a lottery executed in response to the restart information and a lottery point setting storage unit for storing preset points corresponding to numbers within a specific range employed in the lottery, wherein the server machine generates a random number within the specific range when receiving the restart information from the computer terminal, wherein the server machine retrieves points corresponding to the random number from the lottery point setting storage unit, and wherein the server machine stores the retrieved points in the lottery point storage unit, whereby the customer is encouraged to perform maintenance on the object apparatus in order to indicate said restart completion to obtain more points.