Patent ID: 7487079

Claim:
A method for using an enterprise service delivery technical model to develop a technical framework to provide Systems Management services to a customer, comprising the steps of: identifying a Systems Management solution scope specific to an information technology environment of the customer; inventorying existing information technology and Systems Management components supporting the information technology environment of the customer that are within the Systems Management solution scope; mapping the existing information technology and Systems Management components supporting the information technology environment of the customer to architectural building blocks of a predetermined enterprise service delivery technical model; identifying which architectural building blocks of the predetermined enterprise service delivery technical model are required to deliver the Systems Management services to the customer in accordance with the Systems Management solution scope; and mapping the inventoried existing information technology components that were mapped to the architectural building blocks of the predetermined enterprise service delivery technical model to the architectural building blocks of the predetermined enterprise service delivery technical model that were identified as required to deliver the Systems Management services in accordance with the Systems Management solution scope, this mapping step resulting in a list of design objects and relationships between the design objects that will deliver the Systems Management services in accordance with the Systems Management solution scope.