Patent ID: 7363242

Claim:
A method of processing a travel-related package request from a customer comprising: receiving customer information regarding a travel related package, including a flight booking request from a customer; storing the customer information in a database; sending, from a package management system, a first agent notification to an agent via email, the notification including a link to a website, wherein the agent can access the package request details by navigating to the link; sending agent notifications to the agent if the agent fails to responds within a first predetermined period of time; displaying on the website the package request details to the agent; querying a Global Distribution System for a quotation, including querying a Private Fares database, wherein the Private Fares are offered by a particular airline to a particular travel agent; receiving via the website a response to the email from the agent; sending to the customer a first customer notification of the response from the agent; sending a second customer notification to the customer if the customer fails to responds within a second predetermined period of time; displaying to the customer a package quotation based on the response from the agent including only actually available fares to the customer based on the quotation from the Global Distribution System, but not any phantom fares; receiving a response from the customer indicating one of an acceptance or a rejection; and upon acceptance, sending an email to the agent with details of the customer acceptance.