Patent ID: 7418437

Claim:
A method, executed by a server, for providing answers to questions presented by a plurality of users, the users communicating with the server via a plurality of client interfaces, each of the client interfaces being identified to the users as a forum on a predetermined subject matter of the forum, the forum enabling users to present questions and to view questions and answers relating to the predetermined subject matter of the forum, the method comprising the steps of: the server generating at least two fora in web sites different from each other; receiving at the server a question presented by a user accessing a first one of the at least two fora; the server posting the question in a location on the server accessible to at least one expert; the server presenting the question to the at least one expert via a personal expert interface of the at least one expert, said interface being unique to the at least one expert and on which the question is displayed for the at least one expert to answer; receiving at the server a command via the personal expert interface from the at least one expert in response to the question, wherein the command includes an answer for responding to the question and an instruction; wherein the server posts the answer to the first forum accessed by the user to present the question; and the server further posts the answer to the question, according to the instruction, the instruction indicating that the answer be posted to at least a second one of the at least two fora, at which the question was not presented by the user.