Patent ID: 7472128

Claim:
A method of inserting a user aid or tool into answers of an application performed in a server arrangement in response to consecutive requests sent by a user terminal through a telecommunications network, the method being performed by an aid arrangement connected to the user terminal and comprising the following steps of a recurrent application stage, the steps being performed in response to receiving a request: storing a user identifier and a stage identifier that have been retrieved from the received request designating an action needed by the user to be carried out by a respective application in said server arrangement, analyzing lists of actions previously needed by the user to (a) derive a list of suggested actions which are respectively associated with stage identifiers, and (b) store said list in relation to the user identifier, transmitting the received request to the respective application which carried out the needed action associated with the stage identifier and which develops an answer transmitted to the aid arrangement, incorporating an aid including the list of suggested actions into said answer, transmitting the answer including the aid to the user terminal for enabling said user to select another action from the list of suggested actions, and before requesting transmission to at least one application in the aid arrangement, selecting connection parameters which are specific to the respective application and which were previously stored in the aid arrangement and incorporating the connection parameters in the request sent to the respective application for enabling that said application to identify the terminal user as a function of the connection parameters.