Patent ID: 8626651

Claim:
A method comprising: receiving a complaint over a network from a first party to a transaction, the complaint being associated to the transaction, and the first party being obligated to pay a transaction fee relating to the transaction; responsive to receipt of the complaint, determining by a computer that the complaint includes a reason to provide restitution of the transaction fee, the reason including at least one of: the transaction being cancelled upon mutual agreement between the first party and a second party to the transaction, the first party issuing a refund to the second party, and the first party receiving a payment of a first amount that is less than a second amount originally agreed upon by the first party and the second party; sending a request, responsive to the first party indicating the reason, over the network to the second party to the transaction, the request requesting a notification specifying that the complaint is fraudulent from the second party; and providing restitution of the transaction fee to the first party based on the notification specifying that the complaint is fraudulent not being received from the second party.