Patent ID: 8381189

Claim:
A computer-implemented method for managing software problem reports, the method comprising: receiving, at a central server system, a plurality of software application problem reports from a plurality of different computing devices that are remote from the central server system, the plurality of different computing devices associated with users other than individuals associated with developer organizations that develop particular ones of the plurality of software applications, and the problem reports having been generated automatically by plurality of computing devices from applications executing on the plurality of computing devices; associating particular ones of the problem reports with particular applications provided by particular software developers; receiving identification information from one developer of the particular developers; and in response to receiving the identification information, providing the one of the particular developers with information describing problem reports for the particular applications managed with the central server system by the one developer, wherein the central server system manages problem reports for a plurality of developers that are independent of each other in association with an on-line application store through which the particular applications are available for download and purchase by members of the public, including by the users other than individuals associated with the developer organizations.