Patent ID: 8755372

Claim:
A communications portal system for one or more contact centers each having an associated user interface configured as an interactive voice response (IVR) system that provides service functionalities, comprising: a network gateway configured to logically connect to a user device and the one or more contact centers, wherein the network gateway includes a first network signaling interface for communicating over a first type of telecommunication network and a second network signaling interface for communicating over a second type of telecommunication network; a reverse automation gateway configured to logically connect to the network gateway, a first contact center with an associated first user interface, and a second contact center with an associated second user interface, wherein the reverse automation gateway stores a first emulator program for interacting with the first contact center and a second emulator program for interacting with the second contact center, and wherein the reverse automation gateway is configured to execute the first emulator program based on an input associated with the user device to generate an output for interacting with the first contact center using the first user interface; and a user interface aggregation matrix configured to operate at the user device to transform an input from the user device to a unified input that can be used by the first emulator program and second emulator program.