Patent ID: 8635275

Claim:
A method of correlating data with an interactive communication, said method comprising: creating a first session representing an interactive communication including a first endpoint and a second endpoint; creating a first session application record having a unique identification number, a current session status indicator, and data related to the first session and which is retained after the first session is terminated; creating a first endpoint record representing the first endpoint, having a unique identification number a flag indicating whether the first end point is currently joined in the first session, a designation of association with one of a communication initiator and a communication receiver, and data related to the first endpoint; creating a second endpoint record for the second endpoint, wherein the first endpoint record and the second endpoint record associates with the first session application record; creating a tag associated with the first session application record having a text identifier and storing application specific semantics and information provided by a customer; terminating the first session; and storing the first session application record and the tag, and accessing the session application record and tag after the first session is terminated.