Patent ID: 8750943

Claim:
A method of attempting contact with a person via a vehicle telematics unit, comprising the steps of: (a) receiving a request for a well-being check of a person at a call center using an automated voice response system; (b) retrieving information associated with the person at the call center from a database in response to the well-being check; (c) placing a call to a vehicle associated with the person using information retrieved from the database; (d) generating a well-being check of the person through an audio system or a vehicle display of the vehicle if the call is answered; and (e) if the call is not answered, then: (e1) automatically transmitting a telematics command that sets a vehicle trigger and is responsive to vehicle operation by an occupant; (e2) presenting a well-being check message to the occupant through the audio system or via the vehicle display of the vehicle upon occurrence of the trigger; (e3) prompting the occupant to place a return call from the vehicle at a call center using a message played by the audio system or the vehicle display of the vehicle; and (e4) communicating with the occupant over the return call at the call center.