Patent ID: 7543048

Claim:
A method of remotely managing a computer comprising: initiating a request from the computer to a server before loading an operating system on the computer, the request to obtain an initialization packet from the server, the initialization packet including software; communicating the initialization packet from the server to a remote management agent; installing the initialization packet in a protected memory area of the computer; protecting the installed initialization packet from being overwritten by the operating system; enabling an interface at the computer with the software, wherein the interface is functionally independent from the operating system of the computer; the interface detecting, interpreting, and responding to a communication from the server to the computer wherein the interface detects, interprets, and responds to the communication independently of the operating system and detects, interprets, and responds to the communication if the operating system is in one or more of a failed or unstable state; and configuring or triaging the computer using the response to the communication.