Patent ID: 8171459

Claim:
A system for calculating one or more frustration indices F for a user of a computer software application, comprising: a processor; a memory; a logic or software for receiving a set of target measurements B, each corresponding to one or more specified test criteria in one or more specified test scenarios and reflecting the user's expectation as to the performance of the computer software application; a logic or software for receiving a set of actual measurements A, each corresponding to measurements of the one or more specified test criteria in the one or more specified test scenarios; a logic or software for determining a priority weight D for each of the one or more specified test criteria; a logic or software for calculating one or more actual/target deltas or delta percentages C between each of the set of actual measurements and the set of target measurements by determining a difference between a target measurement and an actual measurement and dividing the difference by the target measurement; and a logic or software for calculating the one or more frustration indices F as ratios of the one or more actual/target deltas or delta percentages C to the corresponding priority weights D, wherein the one or more frustration indices F represent the user's satisfaction experience with the performance of the computer software application as defined by the one or more specified test criteria in the one or more specified test scenarios.