Patent ID: 8284924

Claim:
A system for reducing customer dissatisfaction for waiting, said system comprising: a queue monitoring subsystem that detects an entry of a customer into a waiting; a reward computing subsystem, as executed by a processor on a computing device that calculates a reward for the customer for being in the waiting queue; and a communication subsystem to communicate the reward to the customer as the customer is still waiting in the waiting queue as an incentive to continue waiting rather than leave the waiting queue, wherein: the queue monitoring subsystem detects an entry time of the customer into the waiting queue; the reward computing subsystem calculates the reward based upon an amount of time that the customer has waited in the queue; and the communication subsystem to communicate the reward to the customer comprises an annunciation module handed by a host or hostess to a customer upon entry into the waiting queue, the annunciation module further providing indication to the customer to return to the host or hostess for an immediate service.