Patent ID: 8009820

Claim:
A method of supporting the management of telecommunication services for a service using entity, comprising: accepting, by a data processor, an order for specified telecommunication services from the service using entity; retrieving, by the data processor, a customer service record (CSR) associated with the service using entity from a current telecommunications service provider; determining, by the data processor, existing services of the user from the CSR; selecting, by the data processor, a telecommunications service model from a template repository to provide the specified telecommunication services ordered, inclusive of telecommunication services that are equivalent to the existing services; decomposing, by the data processor, the telecommunications service model into sub-model components using the template repository based upon which one or more service providers are available to provide service consistent with location of the service using entity; creating a telecommunications design, by the data processor, from the sub-model components utilizing the template repository based on order rules of the one or more service providers; creating, by the data processor, a proposal for approval of the service using entity from the telecommunications design; when the proposal is approved by the customer, then creating, by the data processor, an order for the telecommunications services; transmitting a service request to the one or more service providers via a network, wherein the service request comprises an order for at least one of the sub-model components reflected in the telecommunications design; and tracking, by the data processor, the service request based on information received from the one or more service providers via the network.