Patent ID: 8274547

Claim:
System for call centre communications between representatives and a user having a remote device ( 5 ) comprising: a plurality of nodes ( 1 ), each node disposed at respective locations; wherein each node ( 1 ) includes; a primary node server ( 11 ) connected to the Internet for access from a remote computer ( 5 ) by a user: a PABX ( 13 ) connected to said primary node server ( 11 ) and a standard land line or cell phone channel; a video server ( 14 ); a plurality of representative rooms ( 15 ) for representatives, each room including a computer device ( 18 ), a telephone terminal ( 16 ) for a respective representative connected to said PABXs ( 13 ), said PABX ( 13 ) providing telephone communication for said telephone terminal to the user using one of a landline and a cellphone communication systems; and a webcam ( 17 ) or video camera connected said video server; wherein said primary node server, said PABX and said computer device associated with one of said representatives cooperate in response to a command from said representative to establish two-way voice transmission between said representative and the user, by means of the telephone communication through the telephone terminal ( 16 ) in the representative room ( 15 ) and the user's landline ( 4 ) or mobile telephone, and one-way transmission from the webcam ( 17 ) or video camera in the representative room ( 15 ) to the user's remote computer ( 5 ).