Patent ID: 8391849

Claim:
A computer-implemented method of identifying an inconsistency between records of a call center and records of a wireless provider, comprising: identifying, by call center equipment, a telematics unit to which a call is to be placed; identifying, by the call center equipment, a first Mobile Directory Number (MDN) associated with the telematics unit; dialing, by the call center equipment, the first MDN via a first modem, wherein the dialed call is directed from the first modem through wireless provider equipment; transmitting, by the call center equipment, a Mobile Identification Number (MIN) and an Electronic Serial Number (ESN) associated with the MDN according to the call center's records to the wireless provider equipment; receiving, by the call center equipment, from the wireless provider equipment an indication that the first MDN is associated with a different ESN than the ESN associated with the first MDN in the call center's records, wherein the receiving further comprises: receiving a list of prior ESNs associated with the first MDN according to the wireless provider's records; and in response to receiving the identification of the list of prior ESNs, converting, by the call center equipment, each of the prior ESNs of the list of prior ESNs to corresponding MDNs, Station Identifiers (STIDs), and VIN values.