Patent ID: 8606309

Claim:
A memory comprising executable instructions for managing dispatch applications in order to deliver messages from or to each of multiple service technicians deployed over a geographically dispersed area, the executable instructions, when executed by a processor, cause the processor to effectuate operations comprising: programming the dispatch computer to determine the length of a dispatch order and, based upon the determined length, formulate the dispatch order into one message or multiple, related messages; formulating at a central processor the one or multiple messages for wireless transmission to at least one of the service technicians according to a preselected format, wherein the message includes status-type information; transmitting the one or multiple messages to a network element for identifying that message; reformatting the one or multiple messages to an Internet protocol; and transferring the one or multiple messages from the network element to a communication device associated with a selected service technician of the multiple service technicians, wherein the communication device is adapted to cause the one or multiple messages to be displayed to the service technician and is capable of forwarding from the service technician a reply message concerning the status of a dispatch order.