Patent ID: 7702767

Claim:
A system for providing a client access to a secured service, the system comprising: a computer-readable memory storing a process flow comprising a plurality of tasks associated with providing access to the secured service, the plurality of tasks comprising automatic tasks and at least one manual task, the plurality of tasks further comprising tasks pertaining to transmitting connection information to the client and communicating with a network provider that provides a network external to the secured service; a manual task computer associated with an individual responsible for executing the manual task; a process management system communicatively connected to the computer-readable memory and the manual task computer, the process management system advancing through the plurality of tasks in the process flow by performing actions comprising: (i) instructing automatic execution of a first automatic task when due for execution; (ii) transmitting, after the execution of the first automatic task, a message to the manual task computer indicating that the manual task is due for execution; (iii) receiving at the process management system, prior to advancing to a second automatic task, an indication from the manual task computer that the manual task is complete; and a demand creation computer that transmits a demand to the process management system while the process management system is advancing through the plurality of tasks in the process flow, the demand indicating a problem encountered while creating a connection between the client and the secured service that must be rectified to provide the client access to the secured service, wherein the process management system performs actions further comprising: (i) receiving the demand from the demand creation computer; and (ii) inserting a new task into the process flow, the new task associated with rectifying the problem.