Patent ID: 8549401

Claim:
A computer-implemented method for automatically generating computer-assistance videos based on remote interactive-guidance sessions, at least a portion of the method being performed by a computing system comprising at least one processor, the method comprising: detecting initiation of a remote interactive-guidance session during which a technical support individual operating a remote computing device provides assistance to a user of a local computing device; recording at least a portion of the assistance provided by the technical support individual to the user of the local computing device during the remote interactive-guidance session; storing the recorded assistance provided during the remote interactive-guidance session in a media file; adding, to the media file, metadata comprising information that identifies at least one software or hardware change remotely made to the local computing device during the remote interactive-guidance session by the technical support individual; creating, based at least in part on the metadata, a searchable index for the media file; providing access to the media file using the searchable index.