Patent ID: 8880631

Claim:
A method, comprising: receiving at a host device a first communication associated with a user interaction and sent from at least one electronic device from a plurality of electronic devices, the host device including at least a memory, a processor and a database, the first communication being received at a first time via a first communication mode of the at least one electronic device; sending, from the host device to the at least one electronic device at a second time, a response to the first communication, the second time being later than the first time and independent of the first time; receiving at the host device a second communication associated with the user interaction and sent from the at least one electronic device, the second communication being received at a third time, the first communication, the response to the first communication, and the second communication being displayable on at least one of the host device or the at least one electronic device in a persistent record of the user interaction regardless of a difference between the first time and the third time, wherein the receiving the second communication includes receiving the second communication via a second communication mode of the at least one electronic device different from the first communication mode; receiving a third communication associated with the user interaction, the third communication being received from a second electronic device from the plurality of electronic devices, the third communication being displayable in the persistent record of the user interaction on at least one of the host device or the at least one electronic device; and receiving a fourth communication from a third electronic device from the plurality of electronic devices, the fourth communication being unrelated to the user interaction, the fourth communication being displayable in a record different than the persistent record of the user interaction.