Patent ID: 7966193

Claim:
Method for use in a network in which a service is provided, comprising: an independent operator deploying a plurality of service level agreement modules and a director console in communication with said plurality of service level agreement modules, said independent operator measuring, by means of said plurality of service level agreement modules, a service parameter of said service provided from a service provider to a business owner according to a service level agreement, said independent operator comparing by means of said director console said measured service parameter with a baseline for the service parameter according to said service level agreement between the service provider and the business owner for providing a difference signal indicative of a difference between the baseline for the service parameter and the measured service parameter, said independent operator reporting said difference signal from said director console in communication with said plurality of service level agreement modules over said network to said business owner and to said service provider so that a difference between the baseline for the service parameter and the measured service parameter is visible to both said business owner and to said service provider.