Patent ID: 8670771

Claim:
A method of location based contact routing in a telecommunications network, the method comprising: determining a location of a mobile terminal, the mobile terminal associated with a user; accessing a first set of coordinates for a first hot spot and determining, based on the first set of coordinates, that the location of the mobile terminal is within the first hot spot; determining, based on a second set of coordinates for a second hot spot, that the second hot spot is geographically encompassed by the first hot spot; determining, based on the second set of coordinates, whether the location of the mobile terminal is within the second hot spot; receiving an incoming contact for the user; accessing a record of contact routing rules associated with the user, the record including at least a first contact routing rule assigned to the first hot spot and a second contact routing rule assigned to the second hot spot; and routing the contact according to: (i) the second contact routing rule in response to determining that the location of the mobile terminal is within the second hot spot, and (ii) the first contact routing rule in response to determining that the location of the mobile terminal is not within the second hot spot.