Patent ID: 7865455

Claim:
A computer-implemented method for providing intelligent support, comprising: using a computer system, accessing information associated with a user experience for a particular user of a web page, the accessed information including user feedback collected from the particular user using feedback collection software; using a computer system, accessing intervention trigger logic; using a computer system identifying at least one intervention trigger by applying the intervention trigger logic to at least a portion of the accessed information; and using a computer system, generating one or more intervention elements for presentation to the particular user, in response to the identification of at least one intervention trigger, to improve the user experience for the particular user; wherein the accessed information associated with a user experience for a particular user of a web page includes contextual information regarding one or more aspects of the particular user's access to the web page, the contextual information comprising at least one selected from the group consisting of a referring uniform resource locator, a monitor resolution, a browser type, an operating system type, and an amount of time the particular user has spent on the web page.