Patent ID: 7823167

Claim:
A system including at least one processor for transforming and transmitting communication-center configuration and service data from a communication-center environment to one or more third-party applications over a data network comprising: a software application executing on a Web server from a non-transitory computer-readable medium, the software application coupled over a wide area data network to both a first communication-center and a second communication center; and a set of application program interfaces (APIs) transmitting at least first communication-center configuration and service data from said first communication-center to said server executing said software application; wherein the configuration data transmitted to the software application is transformed by the software application to be compatible with software and hardware operating at the second communication center, and is transmitted in the transformed state to the second communication center, the configuration data is used at the second communication center to configure software and hardware allowing interaction with hardware and software at the first communication center and to operate in a whole or limited fashion as the first communication center operates, wherein the configuration data is Java-based data and comprises one or more of statistical data, queue-service data, and interactive-voice-response service data, and wherein the software application executes on the Web server hosted on the Internet network and configuration data is accessible to the second communication center through a set of Web services.