Patent ID: 8250190

Claim:
A method comprising: receiving a trigger event at a customer premise equipment management system from a service provider system, wherein the trigger event comprises a request for retrieval of first customer premise equipment data from a first customer premise equipment device; identifying, by the customer premise equipment management system, responsive to the trigger event, a first application program interface, wherein the first application program interface is supported by the first customer premise equipment device; establishing, by the customer premise equipment management system, a first communication channel between the customer premise equipment management system and the first customer premise equipment device using the first application program interface; issuing, from the customer premise equipment management system, a first request for first customer premise equipment data to the first customer premise equipment device via the first communication channel in response to receiving the trigger event; and receiving, at the customer premise equipment management system, the first customer premise equipment data from the first customer premise equipment device via the first communication channel in response to the first request.