Patent ID: 8127012

Claim:
A production process performance reporting system comprising: a plurality of print job processing resources; and a non-transitory computer-readable storage medium containing one or more programming instructions for performing a method of providing a report of performance metrics in a document production environment, the method comprising: receiving job size information for a plurality of print jobs to be performed by one or more print job processing resources in one or more document production environments, identifying a print job size distribution for the plurality of print jobs, determining one or more of the following performance metrics: job turnaround time, job inter-arrival time, average job size, resource utilization and process efficiency, wherein the one or more performance metrics each relate to at least a portion of the one or more print job processing resources, determining that the print job size distribution exhibits a heavy-tail characteristic if a large variance of print job sizes exists among the plurality of print jobs associated with the print job size distribution, preparing a performance report comprising: the one or more determined performance metrics, and if, the print job size distribution exhibits a heavy-tail characteristic, an indication that the one or more determined performance metrics were calculated using a heavy-tailed job size distribution, printing the performance report, and if the print job size distribution does not exhibit a heavy-tail characteristic, processing the plurality of jobs with the one or more print job processing resources based on the performance report.