Patent ID: 8565388

Claim:
A method of using a computerized audio communication device with a graphical user interface to navigate a remote auto attendant telephony system with a menu structure, said method comprising; obtaining menu structure information pertaining to the menu structure of said auto attendant telephony system; putting said menu structure information into a logically separate online computer accessible database; using directory information and said computerized audio communications device to establish a telephony link with said auto attendant telephony system and a separate link with said logically separate online computer accessible database; retrieving at least some of said menu structure information from said logically separate online computer accessible database; displaying at least some of said menu structure information on the graphical user interface of said computerized audio communication device; using said graphical user interface to navigate through at least some of said remote auto attendant telephony system menu structure, wherein said computerized audio communication device adjusts the display of at least some of said menu structure information on said graphical user interface to track the current status of the remote auto attendant telephony system menu; wherein said computerized audio communication device simultaneously operates a voice channel and a separate data channel, and said menu structure information is obtained through said data channel; and wherein said computer accessible database is interrogated using said directory information to determine if said data channel should be activated before activation of, during or after termination of said telephony link.