Patent ID: 7346492

Claim:
A method of computer analysis of computer-mediated communications, said method comprising: collecting at least one computer-mediated communication produced by or received by an author; parsing a text of the collected at least one computer-mediated communication to identify categories of information therein; processing the categories of information with at least one analysis to quantify at least one type of information in each category; generating a first output communication regarding the at least one computer-mediated communication describing the psychological state, attitudes or characteristics of the author of the communication; and generating a second output communication when a difference between the quantification of at least one type of information for at least one category and a reference for the at least one category is detected involving a psychological state, attitude or characteristic of the author to which a responsive action should be taken, with content of the second output communication and the at least one category being programmable to define a psychological state, attitude or characteristic in response to which an action should be taken and the action that is to be taken in response to the defined psychological state, attitude or characteristic.