Patent ID: 8139727

Claim:
An interactive voice response method that permits an intelligent interactive voice system to communicate with a caller, comprising: receiving a call and connecting a caller with the intelligent interactive voice system; identifying the caller; determining if the caller is a first time caller or a repeat caller; interactively communicating with the caller in accordance with an interactive script; routing the caller to a destination based upon caller information gathered from the caller during the interactive communication with the caller; establishing a personal profile of the caller by the intelligent interactive voice system if the caller is a first time caller, the personal profile including information gathered from the caller during the interactive communication with the caller; and developing a predictive personalized interactive communication dialog for future calls from the caller, based upon the information gathered from the caller during the interactive communication with the caller and stored in the caller's personal profile, wherein the personal profile of the caller is stored in a caller database and includes information gathered from the caller during the interactive communications with the caller, including at least the caller's name and one phone number, and wherein the predictive personalized interactive communications dialog with the caller begins with the intelligent interactive voice system addressing the caller by their name as determined with reference to the personal profile of the caller.