Patent ID: 7249113

Claim:
A method, implemented on a computer network, for facilitating the input of information into a form comprising at least one of an Issuer dispute resolution form and an Acquirer dispute resolution form, to streamline a resolution of a financial dispute relating to a transaction card transaction, the method comprising the steps of: performing a purchase transaction between a cardmember and a merchant using a transaction account issued to said cardmember by an Issuer; thereafter providing notice by said cardmember to said Issuer that said cardmember disputes said purchase transaction; a user, wherein said user has an Issuer access right initiating, in response to said notice from said cardmember, a predetermined resolution protocol, wherein the purpose of said protocol is to resolve an ensuing dispute between said Issuer and an Acquirer with respect to a backend processing transaction associated with said purchase transaction, and further wherein said backend transaction involves said Acquirer collecting money from said cardmember and coordinating payment to said merchant for said purchase transaction in accordance with a preexisting backend processing agreement between said Issuer and said Acquirer; wherein said resolution protocol comprises the steps of: selecting, by said user having said Issuer access right, said Issuer dispute resolution form, a first form, wherein said Issuer dispute resolution form is independent of a type of said financial dispute, and said Issuer dispute resolution form is available to users with an Issuer access right; inputting into said first form, by said user having said Issuer access right, information relating to said disputed purchase transaction to thereby generate from said first form a first Issuer form; electronically transmitting said first Issuer form from said user having said Issuer access right to a user having an Acquirer access right; successively selecting additional ones of said form, by said user having said Issuer access right and said user having said Acquirer access right, respectively, to thereby generate additional Issuer forms and Acquirer forms; electronically exchanging said additional Issuer forms and Acquirer forms in accordance with said resolution protocol; and resolving said backend transaction dispute between said Issuer and said Acquirer using said additional Issuer forms and said Acquirer forms, in accordance with said resolution protocol.