Patent ID: 7610288

Claim:
A method for obtaining workplace performance information about a worker, the method comprising: receiving, at a database server, workplace performance information about the worker from at least two sources, each of the least two sources supplying a different type of information; processing, by the database server, the workplace performance information; transmitting, by the database server, the workplace performance information as at least one signal in response to a request signal received from an application server, receiving, at the application server, the workplace performance information from the database server; generating, by the application server, an HTML document including the workplace performance information; transmitting, by the application server, the HTML document in response to a request receiving from a client system; initiating via a graphical user interface, at the client system, the request for workplace performance information; receiving, at the client system, the HTML document that includes the workplace performance information; translating, at the client system, the HTML document to another format; displaying, at the client system, the translated HTML document; viewing, by a user, the translated HTML document; using the workplace performance information included in the HTML document for at least one of the following: evaluating the performance of the worker, and establishing benchmarks for the worker; and wherein receiving workplace performance information includes receiving Service Order Correction System data, and wherein the Service Order Correction System data includes an amount of time spent correcting an order entry error.