Patent ID: 8320904

Claim:
A method comprising: conveying to a user a cellular wireless communication device (WCD) that is programmed with at least one server application; thereafter receiving a trouble report regarding operation of the WCD; and responsive to the trouble report, (a) using at least one client application on a computer to log into the at least one server application on the WCD via a packet-switched network and via a wireless access network serving the WCD and to thereby establish at least one data session between the computer and the WCD via the packet-switched network and the wireless access network, wherein logging into the at least one server application on the WCD comprises providing the WCD with a password, and (b) communicating with the WCD through the at least one data session, so as to cause the WCD to conduct one or more evaluations regarding operation of the WCD and so as to download to the computer from the WCD one or more results of the one or more evaluations, for use in troubleshooting the reported trouble.