Patent ID: 8725543

Claim:
One or more computer storage media storing computer readable instructions that, when executed, provide a vehicle insurance claim management application, the application comprising: a first set of instructions defined by the computer readable instructions, wherein the first set of instructions translates data between the vehicle insurance claim management application and a vehicle repair estimating system; and a second set of instructions defined by the computer readable instructions, wherein the second set of instructions: receives a set of assignment data from an insurance company pertaining to a plurality of work requests submitted to a non-referral vehicle repair shop, wherein the non-referral vehicle repair shop is not included within a pre-approved shop network associated with the insurance company, receives a set of estimate data from the non-referral vehicle repair shop, determines a rules-based intelligence score based on the estimate data, determines an intervention level for the estimate based on the rules-based intelligence score, wherein the intervention level includes an automatic approval level, a desk adjuster level, and a field adjuster level, wherein if the estimate data and the rules-based intelligence score correlates to the intervention level being the automatic approval level, the set of second instructions approves the estimate data, wherein if the estimate data and the rules-based intelligence score correlates to the intervention level being the desk adjuster level, the set of second instructions transfers the estimate data to a desk adjuster for a desk review and the set of second instructions further receives one of an approved estimate data from the desk adjuster or a disapproved estimate data from the desk adjuster, and wherein if the estimate data and the rules-based intelligence score correlates to the intervention level being the field adjuster level, the set of second instructions transfers the estimate data to a field adjuster for a field review and the set of second instructions further receives one of the approved estimate data from the field adjuster or the disapproved estimate data from the field adjuster.