Patent ID: 8280943

Claim:
A computer-implemented system for managing communications, the system comprising: an error code tracking data store for storing information mapping error code information to messaging identifiers; a messaging information data store for maintaining messaging information to be provided to mobile device users, the messaging information associated with at least a messaging identifier; and a computing device in communication with said data stores that is operative to: obtain a request from a mobile device corresponding to a request for processing by a service provider; transmit, via an established protocol, the request from the mobile device to an identified service provider component; obtain, via an established protocol, a response from the identified service provider component, the response including an error code associated with the processing of the request from the mobile device; identify at least one messaging identifier corresponding to the error code associated with the processing of the request from the mobile device from the error code tracking information data store; identify messaging information from the messaging information data store according to the identified at least one messaging identifier; transmit the messaging information to the mobile device; obtain, via an established protocol, at least one of an update to the messaging information data store and the error code tracking information data store; and update information based the at least one of an update to the messaging information data store and the error code tracking information data store.