Patent ID: 7016479

Claim:
A video relay service (VRS) system, comprising: a VRS server including a call queue, the VRS server configured to receive at least one call request to establish a communication session between a hearing-impaired user and a hearing-capable user and maintain the call queue comprising a plurality of call requests, the at least one call request including call information regarding the hearing-impaired user and the hearing-capable user, the VRS server further including control logic configured to compare the at least one call request with the plurality of call requests to identify if the at least one call request corresponds to a previous call request corresponding to one of the plurality of call requests in the call queue to determine if the at least one call request is an interrupted call request or a new call request; and a VRS client application interactively coupled to the VRS server and configured to monitor availability of interpretive services and when the at least one call request corresponding to the hearing-impaired user and the hearing-capable user is sorted to a top of the call queue and the interpretive services are available, establishing the communication session via the interpretive services between the hearing-impaired user and the hearing-capable user.