Patent ID: 8630402

Claim:
A system to provide a response to an inquiry, the system comprising: an information handling system including: a memory device; a processor coupled to the memory device wherein the processor executes instructions, to: provide a first set of one or more inquiries from a first party to an inquiry response center, wherein the inquiry response center comprises a plurality of representatives; assign each of the plurality of representatives at least one skill set; determine which of the plurality of representatives is available and route at least one inquiry in the first set to at least one of the available representatives, wherein each inquiry includes a plurality of inquiry classifiers, and wherein the at least one available representative receives an inquiry based on a translation of the inquiry classifiers into the at least one skill set assigned to the at least one representative; determine a party status to include in the inquiry classifiers wherein determining a party status includes utilizing a party identifier to access a party database that includes previously collected classifying information for the party; and automatically populate a second set of one or more inquiries from a second party and provide the second set to the at least one available representative when an inquiry response to the at least one inquiry in the first set is provided by the at least one available representative.