Patent ID: 7469217

Claim:
A product toolkit system, comprising: a product toolkit server including a report engine; a database coupled to the product toolkit server, the database configured, constructed and adapted to store and maintain product information corresponding to at least one of network service products or computer service products and product component information corresponding to components of said products, wherein at least some of said products may be provided to users under Service Level Agreements (SLAs) with said users, the SLAs including at least one of network service performance metrics for said network service products or computer service performance metrics for said computer service products; the product toolkit server being configured to arrange product information and product component information to form a global product hierarchy; the product toolkit server being further configured to determine at least one product instance defining a particular product offering selected from among products and product components of the global product hierarchy based on user-entered product selection information, said product selection information including SLA information corresponding to said particular product offering, the SLA information including at least one of network service performance metrics or computer service performance metrics; the report engine being configured to produce at least one product configuration report based at least in part on said user-provided product selection information, and on product information and product component information of the global product hierarchy, the at least one product configuration report including Service Level Agreement information; the product toolkit server being further configured to output the at least one product configuration report to a user station using a network; and the product toolkit server being further configured to output an alert message to the user station via the network in response to a product life cycle management stage information entering a decommissioned stage.