Patent ID: 7110524

Claim:
A system for processing telephone calls comprising: a communications network interface device configurable for receiving and proceasing of at least one incoming telephone call and providing access to at least one interactive application; a queuing application in connection with the network interface which is configured to determine a priority number for the at least one incoming telephone call, to place, according to the priority number, placement of the at least one incoming telephone call in a call queue and to simultaneously hold the at least one incoming telephone call in the call queue while the at least one incoming telephone call is simultaneously hosted in the communications network interface; said communications network interface device being further configured to provide access to one or more of the at least one interactive applications while the at least one telephone call is in the call queue; and a call distributing apparatus in connection with at least one communications network interface which is configured to route the at least one incoming call to a designated destination according to the priority number, wherein the priority number is further determined from monitoring the one or more interactive applications accessed.