Patent ID: 7474740

Claim:
An automated method comprising: receiving a telephone call from a user; providing a pre-recorded first voice prompt to the user for a unique identifier associated with a reservation; receiving the unique identifier; looking up reservation information associated with the unique identifier; providing the user with an update associated with the reservation information; receiving a first voice identification of a change to the reservation information desired by the user; determining whether the change to the reservation information is permissible; providing a first voice feedback to the user with respect to the change to the reservation information; providing a second voice prompt to the user for approving the change to the reservation information, wherein such voice prompt is generated during the telephone call; receiving a second voice identification from the user approving the change to the reservation information; determining whether the change to the reservation information requires a payment; providing a second voice feedback with respect to the payment; providing a third voice prompt to the user for payment information; changing the reservation information in response to the voice identification of the change to the reservation desired; providing a third voice feedback to the user with changed reservation information; and sending an electronic message to the user with the changed reservation information.