Patent ID: 8782730

Claim:
An apparatus comprising: a display interface; a processor; and a memory of a customer premises equipment device, wherein the memory comprises: instructions executable by the processor; and a plurality of media files comprising user assistance information, wherein the instructions are executable by the processor to perform operations including: accessing a particular media file of the plurality of media files; sending content of the particular media file to a display device via the display interface in response to a user request to tune to a troubleshooting television channel, wherein the particular media file indicates a set of troubleshooting steps; performing a diagnostic test in response to the user request to tune to the troubleshooting television channel; and storing, at the memory of the customer premises equipment device, a log associated with the user request for assistance, wherein the log includes a first subset of troubleshooting steps performed at the customer premises equipment device and a second subset of troubleshooting steps not performed at the customer premises equipment device.