Patent ID: 7357315

Claim:
A customer interaction console system for providing interaction between a worker and at least one customer, the system comprising: at least one counter module including a worker side and a customer side and a customer interaction area located between the customer side and the worker side, wherein the customer interaction console is configured to allow a customer on the customer side to face a worker on the worker side of the customer interaction console in a direct face-to-face arrangement across the customer interaction area, said counter module further including raised counter portions on each side of said customer interaction area such that said raised counter portions define said customer interaction area between said raised counter portions to allow the customer on the customer side and the worker on the worker side to view each other face-to-face across the customer interaction area and between said raised counter portions, at least one of said raised counter portions including an angled surface angled inward toward said customer interaction area; first and second panels located on each side of said counter module; and a customer-oriented display mounted to said angled surface of one of said raised counter portions of said counter module between said first and second panels and facing said customer side of said counter module, said customer-oriented display being angled to display information to a customer location at said counter module.