Patent ID: 8626115

Claim:
A wireless network system communicatively coupled to an end-user device over a wireless access network, the wireless network system comprising: one or more processors configured to establish, in cooperation with one or more device agents on the end-user device, a secure control link enabling secure communications between the wireless network system and the one or more device agents over the wireless access network, wherein the secure control link is secured by an encryption protocol; and a service interface enabling the one or more processors to communicate over the secure control link with the one or more device agents to: assist the one or more device agents to change at least an aspect of a service plan associated with the end-user device, and provide, to the one or more device agents, information about a past or current service usage by the end-user device, the information about the past or current service usage by the end-user device enabling the one or more device agents to present, through a user interface of the end-user device, a notification associated with the past or current service usage by the end-user device.