Patent ID: 8423012

Claim:
A portable electronic device, comprising: a radio transceiver; a processor; a user interface; a memory; and an application stored in the memory that, when executed by the processor, sends a chat message via the radio transceiver identifying a problem with the portable electronic device, wherein the chat message is presented to the user interface; receives a request for information associated with the portable electronic device; sends the information associated with the portable electronic device via the radio transceiver; and receives a command, based on the information associated with the portable electronic device, to change configuration on the portable electronic device; wherein the information associated with the portable electronic device and the command are sent and received without being presented to the user interface and occur in the background; wherein the information associated with the portable electronic device comprises one of a version identity of a preferred roaming list (PRL) stored on the portable electronic device, an identity of a firmware version installed on the portable electronic device, an identity of the portable electronic device model, and a mobile equipment identity (MEID) of the portable electronic device.