Patent ID: 8875243

Claim:
A cross-domain access authorization system, comprising: a processor; a memory; and an authorization application stored in the memory that, when executed by the processor, receives a message from an employee client device associated with an employee domain indicating that the employee client device seeks cross-domain access to one or more resources in a customer domain related to a problem experienced by a customer client device in the customer domain, wherein the message contains a request to emulate the customer client device in the customer domain, determines authorization for the employee client device to emulate the customer client device in the customer domain, in response to the authorization, associates an electronic cookie with a browser session initiated by the employee client device, wherein the electronic cookie allows the employee client device to emulate the customer client device in the customer domain on a limited basis including providing the employee client device limited cross-domain access to the one or more resources in the customer domain related to the problem experienced by the customer client device in the customer domain, and provides the employee client device authorization via the electronic cookie to emulate the customer client device in the customer domain using a generic login account, wherein the customer domain provides the employee client device the limited cross-domain access to the one or more resources in the customer domain related to the problem experienced by the customer client device in the customer domain based on the electronic cookie.