Patent ID: 7792888

Claim:
A method for managing customer and product information over a network using a multi-functional management tool, comprising: using a computer for generating a customer database including customer records, wherein each customer record tracks a customer; using the computer for generating a product database including product records, wherein each product record tracks a product; updating the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer; using the computer for updating the product database from information received to add or modify a specific product record indicating product and inventory information about the product; and providing product and customer record information in the database to a requesting client representative, receiving information from the client representative about a problem being identified by the customer information; tracking previous customer interaction, including creating a service tracking for each of a plurality of contacts with a particular customer, where a first tracking tracks an issue from each of the plurality of contacts from the customer including all forms of customer contact from the specific customer; tracking calls with said particular customer including a total time for each call; and based on said tracking, creating a list of all interactions with said customer, where a single screen shows an identification associated with each interaction, a code associated with said each interaction, and a status of said each interaction.