Patent ID: 8078605

Claim:
A system for detecting user activity and connecting active users to agents matching skill sets, the system comprising: a connection device including processing facilities for executing software and further including network facilities for electronic communication over a network, said connection device further including a storage device group containing at least one storage device operable to contain operating system files and applications; and instructions stored to said storage device group, said instructions being further executable by said processing facilities to achieve the functions of: (i) receiving contact information for a user, the contact information including a telephone number, (ii) storing contact information received for a user in a user-specific profile, (iii) creating a user-specific access token corresponding to a user from which contact information has been received, (iv) transmitting a user-specific access token to its corresponding user by way of said network facilities, (v) selecting a response plan for a user corresponding to a created user-specific access token, the selected response plan specifying a delay time and an agent skill set, (vi) following said transmission, receiving by way of said network facilities at times of user activity the user-specific access token corresponding to the active user, (vii) upon reception of a user-specific access token, identifying the response plan selected for the user corresponding to the received user-specific access token, (viii) upon identification of a response plan, executing a delay time specified by the identified response plan selected for the user of the corresponding received user-specific access token, (ix) following reception of a user-specific access token, retrieving the telephone number included within the received contact information for the user of the corresponding received user-specific access token, (x) following the execution of a delay time specified by an identified response plan, executing a step to initiate a telephone call to the retrieved telephone number included within the received contact information for the user of the corresponding received user-specific access token, and (xi) following the identification of a response plan, selecting an agent having a skill set specified by the identified response plan.