Patent ID: 8554714

Claim:
An alarm management system comprising: a computer system configured to include: one or more alarm interfaces connected to alarm sources; an alarm management data store connected to the one or more alarm interfaces; and an operations interface connected to the alarm management data store, the operations interface including: a work flow management module having an alarm state sub-module, an alarm escalation sub-module, an alarm routing sub-module and an alarm notification sub-module, and a post processing module having an alarm priority assignment module, an alarm suppression sub-module, and an alarm grouping sub-module; and wherein: each alarm interface of the one or more alarm interfaces comprises: an alarm receiver; an alarm store connected to the alarm receiver; and a pre-processor connected to the alarm store and to the alarm management data store; each alarm is transformed into a uniform representation that is vendor-neutral; the operations interface provides filtering according to rules to define groups of alarms; a first set of rules of the rules to define groups of alarms, result in filtering alarms according to common attributes; a second set of rules of the rules to define groups of alarms, result in filtering alarms according to customer requirements the post processing module is connected to the alarm management data store; and the work flow management module is connected to the alarm management data.