Patent ID: 8385533

Claim:
A communication method, comprising: receiving a contact at a work item distribution mechanism in a contact center, the contact center further comprising at least first and second remote sites in communication with the work item distribution mechanism; generating a work item corresponding to the contact; receiving a first bid and second bid from the first and second remote sites, respectively, the first and second bids comprising bid parameters defining each site's ability or desire to process the work item, wherein the first bid is provided to the work item distribution mechanism via a first RTP stream established between the first remote site and the work item distribution mechanism; analyzing, at the work item distribution mechanism, the bid parameters of the first and second bids; determining, based on the analysis, that the bid parameters of the first bid satisfy a set of bid requirements associated with the contact more completely than the bid parameters of the second bid; and forwarding the work item to the first remote site for processing by the first remote site.