Patent ID: 7600018

Claim:
A server apparatus for managing at least one managed network printer connected to a network, comprising: a storage component that stores a plurality of location information for providing information corresponding to each of a plurality of predetermined categories through a web browser executed on a user's PC, wherein operational state information of the network printer is categorized by the predetermined categories according to whether the operational state information indicates that a user-recoverable-error has happened or a service call error has happened; an obtaining component that obtains operational state information from the network printer; a specifying component that specifies location information corresponding to a category of the obtained operational state information, wherein the location information is stored by the storage component; and a sending control component that controls a process of sending an electrical message including the location information specified by the specifying component to a predetermined address, wherein the location information is embedded in the electrical message so as to be used by a link function of a mailer program executed by the user's PC, wherein: i) said specifying component specifies first location information in said storage component for showing a service call of a company which sold the network printer, when the obtained operational state information indicates that the service call error has happened; and wherein ii) said specifying component specifies second location information in said storage component for providing information corresponding to a category of the obtained operational state information, when the obtained operational state information indicates that the user-recoverable-error has happened, wherein the second location information is used by the web browser of the user's PC to launch a web application installed in the network printer, and the web application provides the information corresponding to a category of the obtained operational state information.