Patent ID: 8825509

Claim:
A computer program product embodied on a tangible computer readable medium, comprising: computer code for storing in a customer relationship management system profiles for a plurality of customers, the profiles including contact information, customer transactions, and demographic information; computer code for displaying a first graphical user interface of the customer relationship management system; computer code for receiving, from a requestor via the first graphical user interface of the customer relationship management system, a request to schedule a meeting; computer code for generating an invitation to the meeting in response to the request, utilizing at least one second graphical user interface of the customer relationship management system, by: identifying, from the profiles stored for the plurality of customers by the customer relationship management system, at least one invitee to the meeting such that manual entry of the at least one invitee by the requestor of the meeting and importation of the at least one invitee from a remote system is avoided, identifying a plurality of times for the meeting, generating the invitation to the meeting for the at least one invitee and including an indication of each of the times in the invitation; and computer code for sending by the customer relationship management system the invitation to the meeting to the at least one invitee, wherein the indication of each of the times is selectable by the at least one invitee for notifying the requestor of one of the times preferred by the at least one invitee. wherein the profiles stored for the plurality of customers by the customer relationship management system is utilized to identify the at least one invitee to the meeting such that manual entry of the at least one invitee by the requestor of the meeting and importation of the at least one invitee from a remote system is avoided.