Patent ID: 8527326

Claim:
A method for determining maturity of a delivery process in an information technology maintenance project, wherein the method comprises: collecting information during the delivery process, wherein the information comprises operational data and historical data, said collecting carried out by a module executing on a hardware processor; aggregating the collected information for each of one or more delivery dimensions, said aggregating carried out by a module executing on a hardware processor, and wherein the one or more delivery dimensions comprise at least conformance, wherein conformance provides an objective measurement for a magnitude of deviation from the delivery process by determining a percentage of instances of activities of type A for which (C i A −O i A ) is greater than m A +2σ A to determine deviation from ideal performance, wherein O i A is an open time stamp, C i A is a closing time stamp for an i th instance of an activity of type A, and m A , σ A are a mean and standard deviation of time taken to do an activity of type A; and comparing the one or more delivery dimensions, wherein the one or more delivery dimensions comprise at least conformance, against a threshold to determine a level of maturity for each of the one or more delivery dimensions, wherein the threshold is determined via the historical data, said comparing carried out by a module executing on a hardware processor.