Patent ID: 8490864

Claim:
An apparatus comprising: an user interface associated with a self-service machine, wherein the user interface is configured to receive one or more inputs from a consumer using the self-service machine and communicate one or more outputs to the consumer; and a processor in communication with the user interface and configured to: determine that a problem associated with the self-service machine occurred during a financial transaction involving the self-service machine and the consumer based at least partially on the processor receiving a problem message from an electronic component in communication with the processor, wherein the problem message from the electronic component identifies both the problem that occurred during the financial transaction and the account involved in the financial transaction, wherein the problem is determined independent of the consumer indicating the problem occurred, and wherein the processor determining that the problem occurred independent of the consumer indication automatically triggers providing an instruction to the user interface to automatically display a selectable input feature to the consumer; automatically display, via the user interface, the selectable input feature to the consumer, wherein the selectable input feature comprises information associated with an invitation to the consumer to use the selectable input feature to submit a request to receive a communication regarding the problem at a mobile device accessible to the consumer; in response to the user selecting the selectable input feature, automatically send the communication regarding the problem to the mobile device accessible to the consumer; and initiate, via an online banking account associated with the consumer, a claim relating to the problem that occurred involving the self-service machine and the consumer.