Patent ID: 8667052

Claim:
A method of providing transaction services to a plurality of different subscribing organizations where such transaction services are provided for servicing contacts with clients of the plurality of subscribing organizations through an independently operated contact processing system having a communication connection with the subscribing organizations through the Internet, such method comprising the steps of: a respective contact controller, of a plurality of contact controllers, within each of a plurality of exclusive web service engines, each controller exclusive to a respective one of the plurality of subscribing organizations and each controller providing exclusive control instructions for servicing the contacts of each respective subscribing organization, the control instructions provided through a control interface of the contact processing system, the contact processing system operated independently of the subscribing organizations and each exclusive web service engine serving as a private interface with the contact processing system with exclusive access by the respective subscribing organization; and a web services publisher, of a plurality of web service publishers, within each of the plurality of exclusive web service engines, exchanging contact control information bidirectionally between the respective subscribing organization and the respective contact controller through the Internet, including publishing queue information to a respective subscriber website, for the exclusive servicing of the contacts with the clients of each respective subscribing organization such that activities of each of the plurality of subscribing organizations are kept confidential from every other subscribing organization of the plurality of subscribing organizations.