Patent ID: 7840526

Claim:
A system comprising: a processor operable to execute instructions; a storage device; a memory device holding data including instructions operable on the processor to manage one or more databases with data stored in the storage device, the instructions operable to manage: a package database defining a document package in a document workflow, the package database including a package record relating the document package to one or more documents and to a workflow template record, and data identifying queues that have processed the document package; a workflow template database defining template workflows, the workflow template database including the workflow template record relating a document type to a template of workflow actions, and data identifying deadlines by which certain actions need to be performed; a queue database including queue records, wherein queue records include: an identifier of a work unit that performs tasks in response to the document of the package within the document workflow, and a queue identifier; one or more work unit databases including work unit records, wherein a work unit record includes a work unit identifier; a queue-work unit database including queue-work unit records including the queue identifier associated with one or more work unit identifiers, one or more work units assigned to a queue are identified by the one or more work unit identifiers associated with a unique queue identifier; a workflow process management module operable to: identify queues that have processed document packages, identify a next queue to receive a given document package, and route the given document package to the identified next queue; and a queue-work unit management user interface including queue-work unit record fields including the queue identifier and one or more work-unit identifiers, wherein the queue-work unit management user interface is operable to: receive input into the queue-work unit record fields, generate a script, the execution of which causes input received in the queue-work unit record fields to be stored as the queue-work unit record in the queue-work unit database, and submit the script to the queue-work unit database.