Patent ID: 8842156

Claim:
An interactive multimedia networking system for rural territories, comprising: at least one kiosk connected to a plurality of remotely located representatives/operators by a network; the plurality of operators consists of operators located in different remote places, the kiosk providing a public customer with a catalog of information and services, the kiosk having a kiosk's keyboard, a kiosk's touch screen, a kiosk's camera, a kiosk's microphone, a kiosk's credit card reader, the screen displaying the catalog of information and services available at the kiosk; upon selection of a first service on the display screen, the first service is S i service selected from 1 . . . N services available from the catalog, and a first operator appears on the screens; the first operator remains on the screen throughout the first service; a set of documents and a set of instructions appear on the display; the set of documents and instructions being downloaded to kiosk using a network; the first operator's station comprising a first operator from the plurality of operators, a first operator's computer, an interface allowing control the customer's access to the kiosk, a first operator's camera, a first operator's microphone; the first operator R j being one of 1 . . . j . . . M operators, performing the first service; the kiosk's camera provides the first operator with an image of the customer; the network provides a secure communication between the kiosk and all operator's stations; when the customer is completing documents required for the first selected service, the first operator is able to see a progress via the operator's interface; said documents being shared on the kiosk's screen and the operator's screen; wherein “shared” means simultaneous completing of the same document by the first operator and the customer, both operator and customer being able to insert information into the document; the customer selects a second service S n selected from 1 . . . N services; the second operator specializing in the second service appears on the kiosk screen; the second operator located at a different place than the first operator; the second operator R i being one of 1 . . . i . . . K plurality of operators, performing the second service; a second set of documents and instructions is downloaded using the network; the second operator is helping the customer to complete the second set of documents using vocal instructions and a second shared document; wherein “shared” means simultaneous completing of the same document by the second operator and the customer, both being able to insert information in the second documents; the system allowing the customer to complete a multitude of operations using a remote assistance from a multitude of the specialized operators.