Patent ID: 8494140

Claim:
A method for provisioning communications services, the method comprising: linking a remote device controlled by a user with a provisioning system; authenticating the user is authorized to access the provisioning system; receiving user input selecting to receive confirmations from the provisioning system of one or more verbal commands received from the user, wherein user options for selecting the confirmations include audibly, visually, and audibly and visually and are implemented in response to the user input; receiving an initial verbal selection of a category of menu to be utilized by the provisioning system, wherein the category of menu is selected from a plurality of menu categories, and the plurality of menu categories include a shortcut defined by the user; displaying the initial verbal selection on a graphical user interface; receiving one or more secondary verbal commands associated with the category of menu initially selected, wherein the secondary verbal command is selected from a plurality of secondary verbal commands associated with the initially selected menu category; suggesting a plurality of solutions and actions associated with the one or more secondary verbal commands; receiving an action selection from the user; performing the selected action associated with the one or more secondary verbal commands in the provisioning system to provision the communications services; and communicating the confirmations from the provisioning system to the user in response to the user input.