Patent ID: 7920583

Claim:
A method for sequencing telecommunication service request processing, the method comprising: establishing multiple service queues and multiple queued service request records in the multiple service queues; initiating simultaneous execution of multiple fetcher systems including a first fetcher system and a second fetcher system; retrieving, with the first fetcher system, a first service request identifier for a first service request represented in the multiple queued service request records; retrieving, with the second fetcher system, a second service request identifier for a second service request represented in the multiple queued service records; establishing, in a technical order management database: a first workflow table that defines first workflow tasks and a first workflow actions table linked to the first workflow table that defines first workflow actions to be executed for the first workflow tasks and their execution order, thereby establishing first workflow configuration rules for workflow execution performed by a first workflow system; and a second workflow table that defines a workflow template, a task configuration table that defines second workflow tasks which implement the workflow template, and a second workflow actions table that defines second workflow actions for the second workflow tasks, thereby establishing extended workflow configuration rules for workflow execution performed by a second workflow system; and employing different workflow request delivery techniques for initiating workflow execution to implement the first service request and the second service request, including: directly calling the first workflow system specifying the first service request identifier, and retrieving the first workflow configuration rules; and publishing a workflow request message to a message publication system for delivery to the second workflow system, the workflow request message specifying the second service request identifier, and retrieving the extended workflow configuration rules.