Patent ID: 8271528

Claim:
A system of managing information used for controlling access by technical support personnel to a company's computing system, the system comprising: at least one subsystem configured to store identification information for the technical support personnel in a first main data table, the technical support personnel being physically and logically isolated from the company's computing system; at least one subsystem configured to store access approval information for the technical support personnel in a second main data table, the access approval authorizing the technical support personnel to access a portion of the company's computing system that is affected by a technical support incident; and at least one subsystem configured to use the identification information and the access approval information stored in the first main data table and the second main data table to allow the technical support personnel to access the portion of the company's computing system affected by the technical support incident through a thin client terminal that has a limited functionality and a reduced set of applications; and at least one subsystem that sends a description of the technical support incident to the thin client terminal.