Patent ID: 7792937

Claim:
A method for verifying modem status, the method comprising: providing an internet website interface for a webserver to determine a modem status for each of a plurality of customers of an Internet Service Provider (ISP); receiving, at the internet website interface, a request from the ISP to check a status of a modem associated with a first one of the customers; automatically electronically transferring the request from the webserver to a status server; automatically electronically retrieving subscriber location information associated with the first customer; automatically electronically transmitting the subscriber location information to the status server; automatically electronically using the subscriber location information by the status server, to determine a central office of a telecommunications provider associated with the modem; automatically electronically transmitting, to the central office, by the status server, a modem status request to query the status of the modem; receiving at the status server, from the central office, a status signal indicating the status of the modem; receiving at the webserver, from the status server, the status signal; and converting the status signal at the webserver into a readable format for the internet website interface.