Patent ID: 7292865

Claim:
A system for tracking personnel of a subscriber, comprising: a portable wireless device associated with a service person of the subscriber, the portable wireless device including operability to automatically transmit a signal to the location means based upon a predetermined signaling event; a location system operable to initiate contact with the portable wireless device and to receive location information associated with the service person of the subscriber transmitted by the portable wireless device; a processor operable to convert positions based on the location information to specific location information which is used to track and monitor the service person, the processor utilizing the specific location information to gather service information about the service person; the processor utilizing thresholds to determine service information about the service person, wherein one threshold corresponds to a distance parameter and another threshold corresponds to a time parameter; and the processor determining a difference distance between a predetermined location visited by the service person and a scheduled location to be visited, and also determining a difference time between the time parameter and an actual time duration of a visit to the predetermined location, and confirming the visit if the difference distance is less than the distance parameter and the actual time duration is greater than the time parameter.