Patent ID: 6868142

Claim:
A voice-operated arrangement for interacting with a plurality of dual-tone multi-frequency (DTMF)-controlled systems associated with a user, the arrangement comprising: a speech recognition unit that generates a digital signal representative of a particular received voice command from the user; and a speech-to-DTMF tones application that responds to the digital signal, accesses a user record from a plurality of records, retrieves dial-out information for one of the plurality of DTMF-controlled systems and completes a communication path between the user and the one DTMF-controlled system, wherein: the voice-operated arrangement monitors the communication path, retrieves further voice commands uttered by the user and translates the further voice commands into DTMF tones which are thereafter transmitted to the one DTMF-controlled system; the user record comprises a plurality of different fields comprises a series of said DTMF tones for accessing the one DTMF-controlled system within the plurality of DTMF-controlled systems.