Patent ID: 8442191

Claim:
A voicemail system, comprising: one or more processors; and a memory, the memory including executable code representing instructions that when executed cause the system to: receive a first call; acquire data associated with the first call, the data including: a voice message provided during the first call, the voice message stored for subsequent retrieval in a voicemail system queue with one or more additional voice messages, and a unique identifier assigned to the stored voice message of the first call; receive a second call; acquire data for the second call, the data including information the system uses to determine whether the second call relates to a voice message previously provided to the voicemail system; determine that the second call is related to the first call based on a comparison of at least a portion of the data for the second call and at least a portion of the data for the first call; and modify the stored data associated with the first call, wherein the memory includes code representing instructions that when executed cause the system to ask the second call caller to input the unique identifier of a previously stored voice message if the second call caller provides an indication that the second call relates to a voice message previously provided to the voicemail system.