Patent ID: 7418088

Claim:
A system to maintain call quality over a packet switched network comprising: a command and control system configured to monitor at least one parameter affecting functioning of one or more path interface devices through which calls are directed; a monitoring and routing system at a remote location for monitoring a plurality of command and control systems and for routing calls between the path interface devices; said command and control system comprising a processor to compare a value of the at least one parameter to a stored range or threshold and to generate an alarm signal in response to a value of said comparison; said command and control system being further operable to transmit a condition-responsive report to said monitoring and routing system in the absence of an alarm condition, said monitoring and routing system analyzing data from each command and control system to generate responses thereto, and said monitoring and routing system being responsive to the alarm signal to produce and transmit a signal indicative of a proposed action to affect the at least one parameter at said command and control system producing the alarm signal.