Patent ID: 8022807

Claim:
A method of managing identifiers associated with incoming wireless call ports of a monitoring station to establish a voice communication session with an alarm system, the method comprising: receiving alarm data over a wireless data channel, the alarm data being transmitted from a wireless communication module included in an alarm system in response to the alarm system detecting an alarm event, the alarm data indicating the alarm event; based on the received alarm data, assigning, by a server that is remote from the alarm system and from among available identifiers associated with incoming wireless call ports of a monitoring station that handles alarm events detected by the alarm system, an available identifier associated with an incoming wireless call port of the monitoring station; generating, by the server, a signal that enables identification of the assigned identifier; identifying, by the server, a phone number associated with the assigned identifier; and transmitting, over the wireless data channel to the wireless communication module included in the alarm system, the phone number associated with the identifier to enable the wireless communication module included in the alarm system to place a call, over a wireless voice channel that is decoupled from the wireless data channel, to the phone number associated with the identifier such that the monitoring station enables connection of the call to an operator handling the alarm event based on the generated signal.