Patent ID: 8229415

Claim:
A system for automatically generating a recommendation to migrate a wireless communication service account from a first wireless communication protocol to a second wireless communication protocol, comprising: a computer system; a data store comprising call metrics for a second plurality of base transceiver stations, wherein the base transceiver stations promote wireless communication according to the second wireless communication protocol; an application stored in a memory of the computer system that, when executed by the computer system, identifies a first plurality of base transceiver stations that are most frequently used for wireless communication based on the wireless communication service account, wherein the first plurality of base transceiver stations promote wireless communication according to the first wireless communication protocol; identifies proximate base transceiver stations, wherein the proximate base transceiver stations are selected from the second plurality of base transceiver stations based on their proximity to the first plurality of base transceiver stations, and wherein the proximate base transceiver stations are less than a threshold distance from one of the first plurality of base transceiver stations; accesses the data store to retrieve call metrics associated with the proximate base transceiver stations; compares call metrics associated with the first plurality of base transceiver stations to the call metrics associated with the proximate base transceiver stations, wherein the call metrics associated with the first plurality of base transceiver stations comprise a call success rate for each of the first plurality of base transceiver stations experienced by the wireless communication service account; and based on the comparison transmits a suggestion to migrate the wireless communication service account from the first wireless communication protocol to the second wireless communication protocol.