Patent ID: 8600913

Claim:
An online merchandise return computer system comprising at least one computer device that is programmed to perform the following processes: respond to a consumer request for a return shipment of a previously-shipped item by displaying to a display device in communication with a remote computer, a question from a set of return questions; receive an answer input by the consumer from the remote computer in response to said question; select from a set of return question responses corresponding to the question a return question response that corresponds to the answer; execute each instruction in a set of instructions corresponding to the return question response that corresponds to the answer according to a return policy for an online merchant associated with the online merchandise return computer system, said set of return questions, said set of return question responses and said set of instructions comprising at least a portion of the return policy for the online merchant; and for a set of instructions comprising an instruction for facilitating return shipping of the previously-shipped item, generate a machine-readable return shipping label comprising machine-readable, carrier-specific shipping indicia for a selected carrier and delivery service to return-ship the previously-shipped item to the online merchant, said selected carrier and delivery service comprising a selection by the online merchant or by the consumer, said carrier-specific shipping indicia comprising information about the previously-shipped item obtained from saved information about the previously-shipped item, and facilitate printing at a printing device adapted for operation with the remote computer, the machine-readable return shipping label.