Patent ID: 7941333

Claim:
A system for identifying and categorizing past due telecommunication service orders, the system comprising: an automated routing and completion unit that receives telecommunication service orders for the establishment of new telephone service for a customer; a data storage device that maintains at least one history file of received service orders and a record of completed service orders; an analyzer that classifies service orders in the at least one history file, the classifying comprising: determining whether a service order is past due; scanning for, based upon messages found in the service order, a classification for the service order, in response to determining that the service order is past due; responsive to identifying the classification for a past due service order placing the past due service order in a first queue based on the classification assigned to the past due service order; responsive to a determination that the past due service order does not have a previously determined classification: placing the past due service order in a second queue containing only past due service orders determined to have no classification; parsing the past due service order in the second queue to assign a new classification to the past due service order; placing a classification code on the past due service order corresponding to the new classification assigned to service order; placing the past due service order in the first queue based on the classification code assigned to the past due service order; and removing the past due service order from the second queue.