Patent ID: 8521513

Claim:
A method comprising: using, by a computing system, a language-neutral speech grammar extensible markup language (GRXML) document and a localized response document to build a localized GRXML document, the language-neutral GRXML document and the localized response document being separate documents, the language-neutral GRXML document specifying an initial grammar rule element, the initial grammar rule element specifying a given response type identifier and a given action, the localized response document containing a given response entry that specifies the given response type identifier and a given response in a given language, the localized GRXML document specifying a new grammar rule element, the new grammar rule element specifying the given response in the given language and the given action; and installing the localized GRXML document in an IVR system, the localized GRXML document configuring the IVR system to perform the given action when a user of the IVR system speaks the given response to the IVR system.