Patent ID: 8805718

Claim:
A system for managing an auto insurance claim workflow for a claims department with a plurality of auto insurance claims processing applications, comprising: a first data store storing auto insurance compliance guidelines for compliance with government-issued laws and regulations for a plurality of jurisdictions, the auto insurance compliance guidelines comprising identifying jurisdictions having requirements for providing customers with a copy of repair estimates and jurisdictions having requirements for explicitly disclosing to customers any use of after market parts; a second data store storing policy data for a plurality of auto insurance policies; and a computer processor configured to use a first of the plurality of auto insurance claims processing applications to: output an auto insurance data collection user interface containing at least one data field requesting information about an auto insurance claim for display on a display device; receive first data associated with the auto insurance claim via the auto insurance data collection user interface; determine, based on the received first data associated with the auto insurance claim, one of the plurality of jurisdictions applicable to the auto insurance claim; retrieve auto insurance compliance guidelines applicable to the auto insurance claim from the first data store, based at least on the determined jurisdiction; modify the auto insurance data collection user interface by at least one of adding additional data fields or removing data fields based on the retrieved auto insurance compliance guidelines and the first data associated with the auto insurance claim; retrieve auto insurance policy data applicable to the auto insurance claim from the second data store, based on the first data associated with the auto insurance claim; populate data fields included in the auto insurance data collection user interface with the retrieved auto insurance policy data; receive second data associated with the auto insurance claim via the modified auto insurance data collection user interface; and output the first data associated with the auto insurance claim, use a second of the auto insurance claims processing applications to retrieve data representative of at least a portion of the first data associated with the auto insurance claim; compare each of the auto insurance compliance guidelines with the data collected via the auto insurance data collection user interface to determine how many of the auto insurance compliance guidelines have been met; determine a compliance score indicative of compliance with the retrieved auto insurance compliance guidelines and associated with the auto insurance claim, using a formula incorporating a number of the auto insurance compliance guidelines determined to be met and a total number of the retrieved auto insurance guidelines; and use the determined compliance score to adjust an auto insurance claim workflow.