Patent ID: 8326351

Claim:
A system for facilitating the communication of messages between a private branch exchange (PBX) and computing devices, comprising: a web server, coupled to a PBX communication system, configured to provide a user interface (UI) to at least one user, wherein said UI comprises an active area UI and a roster management UI; a message dispatcher client, coupled to said web server, capable of transmitting a plurality of text messages, via at least one network, between said UI and a plurality of computing devices utilized by a plurality of endpoints, wherein said message dispatcher client is capable of managing the permissions of said at least one user to utilize the system; and a message database, coupled to said message dispatcher client, configured to store activity data related to said plurality of text messages, wherein said message database is capable of categorizing, searching, and highlighting said activity data by at least one keyword; wherein the system allows said at least one user to efficiently and interactively engage in a high volume of two-way communications with said plurality of endpoints.