Patent ID: 8085910

Claim:
A method performed by an advanced intelligent network (AIN), comprising: intercepting a service request call from a customer for ADSL service or for ISDN service; analyzing a phone number to which said call was placed to determine either (a) only said ADSL service is being requested because said phone number corresponds to a first trigger phone number or (b) either said ADSL service or said ISDN service is being requested because said phone number corresponds to a second trigger phone number; inquiring of said customer, if said second trigger phone number was called, whether said ADSL service or said ISDN service is being requested; after performing said inquiring, further inquiring of said customer if said requested service is residential service or business service; if said requested service is said ADSL service for said residential service, routing said call to a new initiative and product center (NIAPC) for processing said call; if said requested service is said business service or is said ISDN service for said residential service, first determining in which State said call originated and then routing said call to a business service center (BSC) in said State for processing; receiving data from said customer designating routing destinations for calls made by said customer and storing said designated routing destinations in a database; monitoring said calls made by said customer; issuing reports of said monitored calls to said customer to allow said customer to perform traffic balancing by changing said data in said database; determining if said BSC has a history of experiencing a large amount of traffic in relation to other BSCs interconnected by said AIN; and if said BSC does have said history, dynamically selecting an auxiliary service center to which said call is re-routed.