Patent ID: 7739345

Claim:
An alert notification method, comprising: receiving at least a first alert from at least one business application in predetermined time periods, based on a push mechanism defined in an alert notification profile; receiving at least a second alert from the business application in the predetermined time periods, based on a pull mechanism defined in the alert notification profile; receiving at least a third alert from the business application in the predetermined time periods, based on an event-based notification mechanism defined in the alert notification profile; posting the first, second, and third alerts to an alert monitor; categorizing the posted alerts by alert type, priority, and a list of parameters that depend on the alert type; generating at least one alert notification message from the posted alerts; sending out the at least one notification message to at least one first recipient through at least one transmission channel, whereby alert collecting, alert notification message generating and sending out is managed according to the alert notification profile, wherein the alert notification profile is configured to comprise information relating to: at least one escalation process; at least one group of recipients; at least one time schedule for transmission; at least one channel of transmission; and at least one method to create text out of the alert; confirming whether the at least one alert notification message has been received by the at least one first recipient; and notifying, as part of the at least one escalation process, at least one second recipient if the receipt of the at least one alert notification message is not confirmed by the at least one first recipient after a predefined period.