Patent ID: 8285856

Claim:
A method for integrating a messaging service with a parent application associated with a business entity, the method comprising the steps, performed by a computer, of: integrating a front end of the parent application with the messaging service; integrating a messaging service login and a parent application login, the messaging service login being associated with the messaging service and the parent application login being associated with the parent application; assigning a source attribute of a messaging window to a page of a messaging applet associated with the messaging service, to provide a messaging session between users; and configuring the messaging service to initiate a customer service ticket creation process, the customer service ticket having a first set of fields and a second set of fields, wherein, in response to one of the users closing the messaging session, the messaging service: identifies selected business information generated during the messaging session; posts, at a storage location corresponding to a customer service ticket creation uniform resource locator (URL) associated with the parent application, the identified business information to the first set of fields of the customer service ticket; reassigns the source attribute of the messaging window from the page of the messaging applet to a page of a customer service ticket creation applet associated with the parent application, such that the page of the customer service ticket creation applet is displayed in the messaging window, the page of the customer service ticket creation applet prompting one of the users to enter further business information for the second set of fields of the customer service ticket; and posts, at the URL associated with the parent application, the entered business information to the second set of fields of the customer service ticket.