Patent ID: 8332232

Claim:
A method for collecting feedback from a mobile device user using a mobile interaction application executed on one or more processors of a mobile device, the method comprising: receiving a selection of a target of the feedback from the mobile device user; presenting a graphical user interface on a display of the mobile device, the graphical user interface comprising: a multi-level rating scale; and an open-ended comment element; receiving feedback associated with the selected target from the mobile device user through an input device of the mobile device, the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; wirelessly transmitting a message including the received feedback associated with the selected target and corresponding to at least one of the multi-level rating scale and the open-ended comment element; wirelessly receiving a message including one or more intervention elements; the one or more intervention elements based on the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; and graphically presenting the one or more intervention elements on the display of the mobile device.