Patent ID: 8031844

Claim:
A method for a transaction using a telephone with a printer, comprising: (a) establishing a plurality of communication sessions between a telephone of a first party and a call center of a second party, wherein the telephone comprises the printer; (b) establishing a Session Initiation Protocol (SIP) voice communication session of the plurality of communication sessions between the telephone and the call center; (c) conducting a transaction between the telephone and the call center over the SIP voice communication session; (d) receiving a notification by the telephone in a SIP INFO message over the SIP voice communication session; (e) extracting the notification from the SIP INFO message by the telephone; (f) establishing a data communication session of the plurality of communication sessions between the telephone and the call center using information in the extracted notification, wherein the voice SIP and the data communication sessions exist simultaneously; and (g) receiving a note by the telephone from the call center over the data communication session while simultaneously the telephone and the call center continues to communicate over the SIP voice communication session, wherein the note comprises information about the transaction.