Patent ID: 6883005

Claim:
A client machine, which is connected to a server machine providing information by a communication line and displays an answer screen according to a question of a user, the client machine comprising: a primary answer section which receives the question from the user finds an answer to the question inside the client machine and indicates the answer; a client information accumulation section which accumulates client information indicating the question and/or a history of a primary answer screen display according to the question received by said primary answer section; a secondary answer request section, which transmits the client information accumulated in said client information accumulation section to said server machine and requests the server machine the answer to the question of the user when the answer to the question is not found inside the client machine; and a secondary answer section, which obtains the answer transmitted from the server machine according to the request for the answer to said server machine by said secondary answer request section and displays the secondary answer screen indicating the answer.