Patent ID: 7620159

Claim:
A method for facilitating transitions between speech-enabled applications using action-object matrices, comprising: accessing a prompt library in a memory of a computing apparatus to prompt a user for entry of a user utterance indicating a transaction selection; identifying an action-object combination from the user utterance responsive to the prompting; referencing an automatic call router action-object matrix and associated lookup table to identify a service agent destination associated with the identified action-object combination; routing the user, via an automatic call router, to the service agent destination associated with the identified action-object combination; forwarding one or more components of the action-object combination to a service agent associated with the service agent destination; evaluating the one or more forwarded components of the action-object combination to determine their sufficiency as an action-object combination relevant for referencing a service agent action-object matrix; prompting the user, in response to a determined insufficiency of the one or more forwarded components, for entry of additional information concerning the transaction selection such that an action-object combination relevant to the service agent may be obtained; referencing, in response to a determined sufficiency of an action-object combination relevant to the service agent, the service agent action-object matrix and a lookup table associated with the service agent to identify one or more operations to be performed in furtherance of the transaction selection; and facilitating performance of the one or more operations in furtherance of transaction selection processing.