Patent ID: 7831445

Claim:
A computer-implemented method of generating a quality assurance scorecard comprising: providing a patient satisfaction questionnaire to a patient; wherein said questionnaire requests that said patient provide an overall assessment of service; wherein said assessment of service includes at least one of an individual assessment of a scheduling process, an exam performance, attentiveness and courtesy of staff, and instructions for follow-up; receiving and storing said patient satisfaction data from said patient in at least one database of a computer system; wherein said database includes at least one of an electronic medical record (EMR), a hospital information system (WS), a radiology information system (RIS), or PACS; receiving imaging data and technology performance metrics associated with an imaging device; storing in said database of said computer system, data related to patient safety information, said patient satisfaction data, critical results reporting metrics, clinical outcome analysis metrics, imaging data and clinical data outcomes analysis: timeliness analysis of patient service parameters; and said technology performance metrics associated with said imaging device: wherein said patient safety information includes contrast-related adverse reactions; informed consent; physical injury; radiation exposure; and pharmaceutical administration; performing an analysis of said stored data and storing said analysis in said database of said computer system; providing said analysis to a user; wherein said user is one of a hospital administrator or a clinician; generating, and storing in said database of said computer system, a quality assurance scorecard based on said analysis; providing said clinician with a clinician questionnaire attached to at least one of electronic imaging files or reports; wherein said clinician questionnaire includes requests for subjective feedback to assess at least one of image quality, report content and structure, or a rating of communication and scheduling; and wherein information from said clinician questionnaire is provided in said quality assurance scorecard to said hospital administrator.