Patent ID: 8233609

Claim:
A method for simultaneously managing connection of outbound calls associated with a specific agent and routing an inbound call associated with the specific agent comprising: associating, by a telephony server, the specific agent of a call center with a plurality of outbound calls to be placed from a predictive dialer to a plurality of called parties through a network prior to placing the plurality of outbound calls; automatically placing the plurality of outbound calls; receiving the inbound call at the call center from a caller; associating, by the telephony server, the specific agent of the call center with the inbound call based at least in part on identifying information associated with the inbound call, wherein the specific agent is identified based at least in part on the identifying information; routing the received inbound call to the specific agent; playing a message offering another caller of one other call to leave a voicemail message; playing the voicemail message from the another caller for the specific agent after the specific agent becomes available; and placing a return call to the another caller that left the voicemail message as a placed outbound call associated with the specific agent after the specific agent has listened to the voicemail message.