Patent ID: 8806505

Claim:
A method for service request and project request processing management within a business enterprise, the method comprising: receiving, at a communication device, service requests and project requests at a single entry point within the business entity, wherein each request is satisfied by completion of one or more tasks; identifying, via computing device processor, a task type for each of the one or more tasks in the request; determining, via a computing device processor, a task queue for each of the one or more tasks based on the identified task type; routing, via a computing device processor, each of the one or more tasks to the determined task queue; processing the tasks in accordance with the task queue; and generating, via a computing device processor, a task management dashboard that is configured to provide a requester, within a single view, status of the request and includes (1) status of all requests pre-pipeline, current pipeline, request in progress and post-pipeline, (2) a bar graph representation of a quantity of work requests that are completed and in progress for each of a plurality of product groups and (3) a bar graph representation of a quantity of tasks not assigned for each of a plurality of product groups.