Patent ID: 7274776

Claim:
A method, comprising: receiving a request to connect a call from a calling party to a receiving party; accessing a database containing a plurality of voice templates of prior calling parties; comparing a voice response from the calling party with at least one of the plurality of voice templates stored in the database; routing the call to the receiving party; providing an identification of the calling party to the receiving party based on a match between the voice response and one of the plurality of voice templates, the identification including calling party information correlated with the voice template matched; and additionally providing an identification of the calling party to the receiving party based on no match between the voice response and any one of the plurality of voice templates, and thereafter: prompting the receiving party to provide a call acceptance or call rejection parameter to be correlated with the voice response, converting the voice response to a voice template, correlating the call acceptance or the call rejection parameter with the voice template, and storing the voice template and the correlated call acceptance or the correlated call rejection parameter in the database.