Patent ID: 8160211

Claim:
A method of providing dialog system monitoring, the method comprising: (a) capturing a first set of metrics associated with use of a dialog system by a plurality of users, the metrics of the first set comprising at least one of: (i) dialog navigation sequence, (ii) dialog termination point, or (iii) number turns per dialog; (b) defining a baseline sample based on the captured first set of metrics; (c) capturing a second set of metrics associated with use of the dialog system by a plurality of users, the metrics of the second set comprising at least one of: (i) dialog navigation sequence, (ii) dialog termination point, or (iii) number turns per dialog; (d) defining a comparison sample based on the second set of metrics; (e) comparing the comparison sample to the baseline sample; and (f) triggering an event when the step of comparing the comparison sample to the baseline sample reveals aberrance.