Patent ID: 8798257

Claim:
A system for making outbound calls comprising: processor; and memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive from a first agent device for an associated first agent, first agent status relative to a defined task, wherein the first agent status is indicative that the first agent is in a ready state; add the first agent to a first number of agents identified as ready to handle interactions; receive from a second agent device for an associated second agent, second agent status relative to the defined task, wherein the second agent status is indicative that the second agent is in a not-ready state; calculate, based on the received second agent status, a first time indicative of when the second agent is to transition to the ready state; add the second agent to a second number of agents identified as agents predicted to be ready to handle interactions based on the calculation; determine a number of outbound interactions based on the first and second numbers; and transmit a command for placing the outbound interactions based on the determined number.