Patent ID: 8688464

Claim:
A computing system comprising: a processor; a display device, coupled to the processor, wherein the display device is configured to display service request information, wherein the service request information is related to submission of a service request; a storage device, coupled to the processor, wherein the storage device is configured to store system status information, and the system status information is related to a status of at least one system; and a computer memory, coupled to the processor, wherein the computer memory stores a user input module, wherein the user input module is configured to receive a user input, and the user input is related to the submission of the service request, and a comparison subsystem, wherein the comparison subsystem is configured to, in response to receipt of the user input by the user input module, perform a comparison of the user input and the system status information, and based on a result of the comparison, determine whether a correspondence exists between the user input and the system status information.