Patent ID: 7634559

Claim:
A method for network management comprising: loading, by a network management engine, a first component for execution; linking, by the network management engine, the first component to a network wherein the first component is one of a plurality of components linked to the network; modifying, by the network management engine, operating parameters of the first component; tracking changes to a plurality of components in the network through the network management engine; modifying tracking information for a second component by the network management engine, wherein the second component is one of the plurality of components; implementing tracking modifications to the second component made by the network management engine on the network; detecting a failing component based at least in part on the tracking changes; in response to the detecting, the network management engine automatically: performing an impact analysis to identify related components, wherein said related components are part of the plurality of components and, wherein said related components are associated with said failing component through the tracking information; generating a problem ticket, wherein the problem ticket comprises tracking information related to the failing component, wherein the failing component is one of the plurality of components; determining an owning group of the failing component based upon the tracking information; routing the problem ticket to the owning group; and tracking repair status information for repairing the failing component; and automatically comparing the repair status information to a pre-established service level agreement specifying a level of service expected for repair of the failing component by the owning group.