Patent ID: 8918327

Claim:
A customer service status analysis device for performing an analysis of a customer service status of a commercial establishment, the customer service status analysis device comprising: a processor; and a memory storing instructions, wherein the processor, when performing the instructions stored in the memory, comprises: a first time obtainer that detects an occurrence of a prescribed customer service event and obtains an occurrence time of the prescribed customer service event based on image information provided by an imaging device that captures images of an interior of the commercial establishment; a second time obtainer that obtains an occurrence time of a prescribed customer service event from a sales information management device that manages sales information; a time period information obtainer that obtains, as a required time period relating to a customer service, a time period between an occurrence time of a start point customer service event and an occurrence time of an ending point customer service event, based on the occurrence time of the prescribed customer service event obtained by the first time obtainer and the occurrence time of the prescribed customer service event obtained by the second time obtainer; and an output information generator that generates output information representing an analysis result based on the required time period obtained by the time period information obtainer, wherein the first time obtainer obtains one of the occurrence time of the start point customer service event and the occurrence time of the ending point customer service event, and the second time obtainer obtains the other of the occurrence time of the start point customer service event and the occurrence time of the ending point customer service event.