Patent ID: 7328205

Claim:
A method of performing an electronic search for information about an unbillable call, the method comprising: receiving account information corresponding to the unbillable call from an unbillable study database, the unbillable call being a call for which no billed rate can be charged due to an error with the call wherein said account information includes information from at least one of a correction online of usage errors investigation database, an online customer record for inquiry systems database, an interdepartmental bill investigative system database, a loop maintenance operating system database and a guide access database and further wherein said information includes a code identifying one of an invalid date of call, a call from an invalid state, an invalid carrier identification, and a toll message with an 800 service guide; searching at least one database by navigating initial screens of said at least one database and retrieving records corresponding to the account information; and generating a report of the retrieved records to provide information associated with unbillable calls.