Patent ID: 8677426

Claim:
A set-top box device comprising: a memory for storing computer instructions; and a processor coupled to the memory, wherein in response to executing the computer instructions, the processor performs operations, comprising: facilitating communications with a residential gateway located within a customer premises; detecting at the set-top box device a loss of at least part of an Internet protocol television signal from the residential gateway in response to a network failure; determining whether the set-top box device has received a network failure notification signal from the residential gateway; presenting on a display device located within the customer premises, a first text message associated with a first icon indicating a first network failure of a connection between the set-top box device and the residential gateway in response to determining that the network failure notification signal has not been received from the residential gateway by the set-top box device, wherein the first network failure is indicative of an interfering device located within the customer premises, wherein the first text message associated with the first icon further indicates that the interfering device has interfered with receiving of the Internet protocol television signal by the set-top box device; and presenting on the display device a second message associated with a second icon, indicating a second network failure of a wide area network of an Internet protocol television network in response to determining that the network failure notification signal has been received from the residential gateway.