Patent ID: 8745142

Claim:
A method for automatically electronically publishing current data for a user to use in real-time administering automatic contact distribution (ACD) systems, the method comprising: receiving instructions of the user, the instructions comprising requirements regarding a configuration of an electronic display of the current data, the current data comprising real-time data elements necessary for compliance with the instructions and storing the instructions in a configuration database; subscribing to at least one ACD administration data source for real-time receipt of the data elements; collecting the real-time data elements on a continuing real-time basis; reformatting the current data in accordance with a predetermined platform-neutral protocol, if the current data are not already formatted in accordance with the predetermined platform-neutral protocol; publishing the current data in the platform-neutral protocol to a predetermined location in accordance with the stored instructions and periodically checking the configuration database for new configuration information; downloading a custom aggregator to the user for reconfiguring the published data enabled by links to external applications in the ACD system to provide interactive capability and enhanced presentation of ACD administration data and providing automatic update alerts to the user in response to automatically obtained updates of published data; alerting the user in accordance with an alert schedule and in response to automatically obtained updates of the published data.