Patent ID: 8320893

Claim:
A method for facilitating a conference call with a vehicle occupant in a telematics unit equipped vehicle, the method comprised of: receiving a communication at a call center from a requester over a phone line including a request to speak with the vehicle occupant; validating the request to speak with the vehicle occupant; initiating a call from the call center to the vehicle occupant via a communication over a wireless network to the telematics unit; creating a multi-party conference call via a switch at the call center, the conference call including the telematics unit, the call center, and the requester; and, during the conference call uploading to the call center non-voice data contained within the telematics unit, wherein initiating a call from the call center to the vehicle occupant via a communication over a wireless network to the telematics unit further comprises determining that the vehicle occupant is willing to communicate with the requester.