Patent ID: 8527305

Claim:
One or more computer storage media storing computer readable instructions that, when executed, provide a vehicle insurance claim management application, the application comprising: an adapter module defined by the computer readable instructions, wherein the adapter module translates data between the application and a vehicle repair estimating system; and a non-referral module defined by the computer readable instructions, wherein the non-referral module: receives a set of assignment data from an insurance company pertaining to a plurality of work requests submitted to a non-referral vehicle repair shop, wherein the non-referral vehicle repair shop is not included within a pre-approved shop network associated with the insurance company, receives a set of estimate data from the non-referral vehicle repair shop, determines a rules-based intelligence score based on the estimate data, wherein the rules-based intelligence score is a low-range, mid-range, or high-range score, determines an intervention level for the estimate based on the rules-based intelligence score, wherein the intervention level includes an automatic approval level, a desk adjuster level, and a field adjuster level, wherein if the estimate data has a low-range rules-based intelligence score, the intervention level is the automatic approval level and the non-referral module approves the estimate data, wherein if the estimate data has a mid-range rules-based intelligence score, the intervention level is the desk adjuster level and the non-referral module transfers the estimate data to a desk adjuster for a desk review and the non-referral module further receives one of an approved estimate data from the desk adjuster or a disapproved estimate data from the desk adjuster, and wherein if the estimate data has a high-range rules-based intelligence score, the intervention level is the field adjuster level and the non-referral module transfers the estimate data to a field adjuster for a field review and the non-referral module further receives one of the approved estimate data from the field adjuster or the disapproved estimate data from the field adjuster.