Patent ID: 7747905

Claim:
A maintenance system comprising a managed machine a management terminal managing the managed machine and a server connected to the managed machine and the management terminal via a network, wherein: the managed machine comprises: a self-diagnosing unit configured to self-diagnose a condition of the managed machine; and a first transmitting unit configured to transmit information related to a result of self-diagnosis by the self-diagnosing unit to the server; the management terminal comprises: an input receiving unit configured to receive an input of management information related to a condition of the managed machine; and a second transmitting unit configured to transmit the management information related to the condition of the managed machine whose input is received by the input receiving unit to the server, and, the server comprises: a receiving unit configured to receive the information related to the result of self-diagnosis transmitted by the first transmitting unit and the management information related to the condition of the managed machine transmitted by the second transmitting unit; a memory unit configured to store the information related to the result of self-diagnosis and the management information related to the condition of the managed machine on a database which includes a first memory and a second memory, the first memory storing as the information related to the result of self-diagnosis an error status information including an error code which indicates the trouble occurring in the managed machine and an information related to time of trouble occurrence, and an environmental information including information related to working temperature, working humidity, and working numbers of times in the managed machine, and the second memory storing as the management information related to the condition of the managed machine a routine maintenance information including information related to a maintenance content in a routine maintenance coping and information related to a part which is exchanged or cleaned in the routine maintenance coping, and a trouble coping information including information related to trouble coping place, trouble coping content, and working part corresponding to the trouble in trouble coping, and a control unit configured to analyze the database when a trouble occurs in the managed machine, analyze a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs, and control so as to output a analysis result of the trouble-coping history to one of the managed machine and the management terminal.