Patent ID: 7386363

Claim:
A method for remote maintenance for a machine, the method comprising the steps of: providing a user interfaceable device having a database and being operable to be remotely accessed, to receive an image of a machine at a remote location and to transmit information concerning the machine, the database including information about a plurality of machines, the information about the plurality of machines including an illustration of each machine; receiving at the user interfaceable device a command to display an illustration for one machine of the plurality of machines; transmitting the illustration of the one machine of the plurality of machines to a location remote from the user interfaceable device; receiving at the user interfaceable device a command to display a selected portion of the illustration of the one machine of the plurality of machines, the selected portion representing a component of the one machine; and transmitting ordering data for the selected portion of the illustration to a location remote from the user interfaceable device.