Patent ID: 8799933

Claim:
An apparatus for providing remote services to an information technology environment, the apparatus comprising a remote management platform executing on a computer system, the remote management platform comprising a service delivery platform, the service delivery platform comprising a plug in module, the plug in module being configurable to comprise a plurality of service functions, the plug in module enabling some or all of the plurality of service functions to be selectively enabled; and wherein the plug in module comprises a plug in base portion, the plug in base portion allowing any combination of a plurality of base plug in functions, the plurality of base plug in functions comprising a plurality of base plug in applications, the plurality of base plug in applications comprising a hardware inventory application, a site creation application, a bandwidth policy application, a send message to device application, a user management application, an advanced search application, a dashboard application, a data export application, a remote deployment application, a web services application, an alerts and notifications application and a localization application, at least some of the plurality of base plug in applications comprising different applications or different versions of a particular application.