Patent ID: 6857020

Claim:
An e-business service level agreement (SLA) contract management system for managing the operations of QoS-assured e-business service system comprising: one or more service-level monitors that monitor a quality measure of one or more monitored systems and generate one or more events when the monitored system does not conform or might soon not conform to the respective quality measure; a cross SLA event manager that receives the events and determines which of a plurality of service (SLA) contracts are affected by the events, the SLA contracts governing the use of one or more of the monitored systems; and one or more SLA management object (SMO) for each SLA contract that tracks the events according to its respective SLA contracts, and a cross-SLA resource manager that determines, based at least in part on a financial impact assessment, how to provide one or more service management resources to meet resource requests from more than one SMO.