Patent ID: 8249552

Claim:
A service plan manager, comprising: a storage device to store data for a service account that comprises a pre-paid service plan associated with a first communication device and a post-paid service plan associated with a second communication device; a processor; a manager engine, when executed by the processor, to determine whether a balance associated with the pre-paid service plan is below a threshold, to communicate a request for increasing the balance to a device associated with the service account in response to a determination that the balance associated with the pre-paid service plan is below the threshold, wherein the request provides information about communications associated with the first communication device, and wherein the provided information comprises information about calls made and text messages sent by the first communication device, to discontinue service for the first communication device until an approval of the request for increasing the balance is received, wherein service restoration is not automatic, and wherein the approval of the request for increasing the balance for the first communication device is triggered at the start of a next billing cycle for the service account, to increase the balance in response to a receipt of the approval of the request for increasing the balance, and to add an amount associated with increasing the balance to an invoice associated with the service account.