Patent ID: 7194509

Claim:
An information terminal support server which supports collaboration of a browser loaded on a customer-side information terminal and a browser loaded on an agent-side information terminal, the information terminal support server comprising: a rule definition part including a condition setting part and a command setting part; a rule control manager for monitoring, at the information terminal support server, HTTP messages sent in response to customer-side browser requests; an HTTP checker, determining whether or not said HTTP messages agree with a condition of said condition setting part of said rule definition part; an HTTP editor, editing contents of said HTTP messages according to contents of said command setting part of said rule definition part, when said HTTP messages agree with a predetermined condition, wherein the editing contents of said HTTP messages includes embedding a command in said HTTP message, and wherein said browser on an agent-side information terminal displays said HTTP message by executing the command embedded in said HTTP message; customer cache storing of said HTTP messages in an unedited form sent to the browser on the customer-side information terminal; and agent cache storing of said HTTP messages in an edited form sent to the browser on the agent-side information terminal.