Patent ID: 7650622

Claim:
A method for communicating by a communication terminal with an agent external to the communication terminal, comprising: initiating, by the communication terminal, an interactive session with the agent based on a first data communication mode identifier last used to establish a previous interactive session with the agent, the first data communication mode identifier specifying to the communication terminal a manner of communication between the agent and the communication terminal in accordance with a first communication standard or a second communication standard; responsive to a failure to establish the interactive session with the agent, searching both a first communication channel compliant to the first communication standard and a second communication channel compliant to the second communication standard for a message that comprises a second data communication mode identifier, the second data communication mode identifier specifying to the communication terminal an authorized manner of communication between the agent and the communication terminal in accordance with the first communication standard or the second communication standard; and establishing the interactive session responsive to the initiating, searching, or a combination of the initiating and searching.