Patent ID: 8645136

Claim:
A system for efficiently reducing transcription error via hybrid voice transcription, comprising: a parser configured to parse voice streams from calls into utterances and assign an initial transcribed value and corresponding recognition score to each utterance within the voice streams; a message generator configured to generate, for each call, a transcribed message comprising some of the initial transcribed values; a threshold module configured to apply a threshold to the recognition scores to identify those utterances with recognition scores below the threshold as questionable utterances; a comparison module configured to compare at least one questionable utterance from one call to other questionable utterances from other calls, to identify, within a predetermined time to successfully identify an appropriately sized pool of similar questionable utterances, a predetermined number of the other questionable utterances that are assigned initial transcribed values similar to at least one initial transcribed value which is assigned to the at least one questionable utterance, and to combine the identified other questionable utterances with the at least one questionable utterance into a group; an assignment module configured to select a sample of the questionable utterances in the group, to receive a common manual transcription value for the selected sample of questionable utterances, and to assign the common manual transcription value to the remaining questionable utterances in the group; and a processor configured to execute the parser, message generator, and modules.