Patent ID: 7248678

Claim:
A call routing and data collection and management system for collecting, maintaining and analyzing information relating to revenue generating calls, comprising: a central exchange for originating and connecting calls; a data management module for assembling a call interaction record for each call identified as a revenue generating call, each call interaction record including a unique call identifier and call accounting information for the call, the data management module being operative to receive information identifying a call as a billable call generating revenue based on services rendered by a user engaged in the call, the data management module being further operative to collect information relating to the nature of a billable call in order to facilitate proper identification of the call for billing for services represented by the call; and a voice recognition module operating under the direction of the data management module for presenting voice queries to a user for collection of call accounting information and receiving voice responses to the queries, the voice recognition module being operative to interpret the voice responses to identify stored call accounting information matching the responses and to relay the identified call accounting information to the data management module for storage in a call interaction record.