Patent ID: 7505572

Claim:
A system for managing telephone calls, the system comprising: a database configured to store caller information; a system server coupled to a voice network and a computer network and in communication with said database, wherein said system server is configured to: provide an internet connection to the system server over the computer network; extract information from an incoming telephone call on the voice network, wherein said incoming telephone call is placed to a special service number by a caller responding to an advertisement in a distributed media publication, and cross-reference said extracted information with said stored caller information of said database to obtain cross-referenced caller information; and a remote client workstation in communication with said system server over the internet connection, wherein said remote client workstation is configured to: receive said cross-referenced caller information from said system server over the internet connection, display a list of a plurality of incoming telephone calls to a user for selection, display said cross-referenced caller information in response to said user's selection of an incoming telephone call in said list of the plurality of incoming telephone calls, receive updated caller information input by said user, pass said updated caller information over the internet connection to said system server, said remote client workstation is further configured to: display advertising source information to said user, receive updated advertising source information input by said user, and pass said updated advertising source information to said system server.