Patent ID: 8731175

Claim:
A method for granting access to secure caller information, comprising: receiving from a caller a call for connection with one of a plurality of agents associated with an automatic call distribution system; distributing the call to an agent of the plurality of agents; initiating an active communication session between the caller and the agent for handling the call; automatically, in response to the initiation of the active communication session between the caller and the agent, granting to the agent access to secure caller information stored at the automatic call distribution system independently from the caller using a plurality of access authentication information, the plurality of access authentication information comprising the active communication session between the caller and the agent; receiving a disconnect command from the caller to disconnect from the agent the access to the secure caller information stored at the automatic call distribution system independently from the caller while maintaining the active communication session; and in response to receiving the disconnect command from the caller, removing from the agent the access to the secure caller information; and wherein removing from the agent the access to the secure information comprises the secure caller information from a display associated with the agent.