Patent ID: 7870000

Claim:
A speech processing method, implemented at least in part by at least one computer comprising at least one hardware processor, the method comprising: prompting, via the at least one computer, for a spoken response that provides input for multiple elements; receiving at the at least one computer, a single spoken utterance comprising content for multiple elements, each of which is mapped to a data field; speech-to-text converting, using the at least one computer, the spoken utterance to derive values for each of the multiple elements; determining, using the at least one computer, that an utterance-level confidence score for the spoken utterance falls below an associated certainty threshold; ascertaining, using the at least one computer, element-level confidence scores for each of the derived elements; determining, using the at least one computer, that a first set of the multiple elements each has an element-level confidence score above an associated certainty threshold and that a second set of the multiple elements each has an element-level confidence score below an associated certainty threshold; storing, on the at least one computer, values for data fields mapped to elements in the first set; and prompting, via the at least one computer, for a new spoken response that provides input for elements of the second set.