Patent ID: 7792095

Claim:
A computer storage medium having computer executable instructions that, when executed by a computer, cause the computer to perform a method, the method comprising: detecting a request made by an entity to establish a Voice over Internet Protocol (VoIP) communications session establishing VoIP session parameters; retrieving shopping cart data associated with one or more items listed in a virtual shopping cart in response to the request to establish the VoIP communications session; identifying one or more supplemental items related to the one or more virtual shopping cart items, the supplemental items unique from the virtual shopping cart items; retrieving supplemental data associated the supplemental items in response to the request to establish the VoIP communications session; delivering the supplemental data items to an agent for recommendation to the entity; bundling the shopping cart data and the supplemental data with the VoIP session parameters usable to establish a VoIP communications session with the entity; and enabling the agent to establish a VoIP communications session with the entity.