Patent ID: 8869033

Claim:
A method for providing a user with a contact to an entity, the method comprising: presenting, via a computing device processor, a contact entry point on an interface page; receiving, via a computing device processor, a first input that selects the contact entry point; in response to receiving the first input, presenting on the interface page, via a computing device processor, one or more channels associated with the entity; receiving, via a computing device processor, a second input that selects one of the one or more channels; in response to receiving the second input, presenting, via a computing device processor, one or more contact options on the interface page, wherein the one or more contact options are associated with the selected channel; presenting, via a computing device processor, an estimated waiting time for each of the one or more contact options, wherein the estimated waiting time is presented on the interface page in conjunction with the presentation of the one or more contact options; receiving, via a computing device processor, a third input that selects one of the one or more contact options; and in response to receiving the third input, providing, via a computing device processor, access to the selected contact option.