Patent ID: 8055944

Claim:
A method, comprising: obtaining an indication of a current problem on a remote computer; reviewing stored log files, wherein respective ones of the stored log files have stored therein actions previously taken in addressing particular respective problems, to determine if an old log file, having stored therein actions taken relating to addressing the current problem, exists; if the old log file does not exist, creating a new log file to store steps associated with repair operations; if the old log file exists, retrieving the old log file and obtaining the remote computer configurations; parsing the old log file to identify references to configuration settings and comparing the configuration settings in the old log file with the remote computer configuration; updating at least one configuration setting of the old log file to reflect the remote computer configuration, if the at least one configuration setting in the old log file is different from the remote computer configuration; and executing steps in the old log file to solve the current problem on the remote computer.