Patent ID: 8223929

Claim:
A method for establishing a communication session between an end user and a communication destination of an interactive voice response (IVR) system, the method comprising: transmitting over a network for display in a browser window at a client system a web page presenting a web menu corresponding to an IVR audio menu of the IVR system, the web page having a link by which the end user of the client system can submit a click-to-call request; receiving the click-to-call request from the client system over the network in response to activation of the link in the web page; setting up a communication session between a communication device of the end user and a communication destination of the IVR system in response to receiving the click-to-call request; and wherein the web page displayed at the client system provides a searchable directory service corresponding to a directory service of the IVR system, the directory service of the IVR system including a directory of individuals who are reachable through the IVR system; receiving a selection of a menu item; and transmitting a second web page in response to the item, the second web page presenting a current virtual location of the user with the IVR audio menu.