Patent ID: 7050941

Claim:
A support system for trouble handling comprising: a diagnostic path storage unit to store a list of event data of troubles capable of occurring in an equipment, a list of data of diagnostic material for determining causes of the events, and a list of handling procedure data corresponding to the causes, and further store interrelations among these data; a diagnostic material presentation unit to receive event data input thereto, and to extract, from the diagnostic path storage unit, data of diagnostic material relating to the event data input thereto, and further to output the extracted data of diagnostic material; and a handling procedure presentation unit to receive some of the data of diagnostic material output by the diagnostic material presentation unit and selectively input thereto, and to extract, from the diagnostic path storage unit, handling procedure data relating to such cause as determined by the data of diagnostic material selectively input thereto, and further to output the extracted handling procedure data, wherein the data of diagnostic material for respective event data are stored in the diagnostic path storage unit according to closeness-of-fit, and wherein the diagnostic material presentation unit outputs the extracted data of diagnostic material in order according to the closeness-of-fit.