Patent ID: 6940394

Claim:
A computerized system for the management of communications between personnel and personnel response time comprising: a server controlling groupings of busboys, hostesses, waiters, tables and a kitchen or bar by giving target response time and measuring response time; a wireless two-way communication system linking said grouping of waiters with said grouping of busboys; a kitchen monitor screen in said kitchen indicating orders and their preparation time along with the time left for said preparation; a monitor screen for waiters to monitor order priority; said grouping of waiters with a grouping of tables; said grouping of waiters with said kitchen; said grouping of waiters with said bar when said bar is present; a grouping of tables with a table emitter having one way communication with said server wherein said server receiving responses to food and service quality surveys; a grouping of tables with said table emitter having one way communication with said server wherein said server dispatching to said grouping of busboys and said grouping of waiters; said kitchen having a kitchen pager having two way communication with said grouping of busboys and said grouping of waiters by way of said server; said grouping of waiters having waiter pagers having two way communication with said grouping of busboys having busboy pagers, by way of said server; a kitchen bar code reader for acknowledging reception of food order, readiness of food order, paging of waiter and pickup of food order by waiter or busboy, and sending collected data to said server; a waiter bar code reader for acknowledging pick up of food; said server receiving and sending all calls through a transceiver; a central database to keep track of all transmitted data; said server processing all information received into reports.