Patent ID: 8379819

Claim:
A method of indexing a recording of a telephony session, carried out in a computerized system, the method comprising the steps of: (a) receiving, during the recording of said telephony session or during a playback of said recording, an indication including parameters which identify a discrete segment of the recording as being of interest; and (b) storing, in an index associated with the recording of the session, an identifier which identifies said discrete segment of the recording; wherein said identifier identifies said discrete segment by one of the following options: (i) a start point and an end point; (ii) a reference point and a duration beginning with said reference point; (iii) a reference point and a duration ending with said reference point; (iv) a reference point and a duration centered on said reference point; (v) a reference point, a first duration occurring before and ending with said reference point, and a second duration beginning with and occurring after said reference point; (vi) a reference point, an offset forwards or backwards from the reference point, and a duration beginning with or ending with said offset.