Patent ID: 8804539

Claim:
A method for detecting a service disruption in a packet network, comprising: receiving, via a processor, a plurality of data reports, the plurality of data reports associated with a plurality of customers, wherein each of the plurality of data reports comprises a trouble ticket report that logs a customer problem by a problem class and a severity level, wherein the problem class represents a type of problem a customer is experiencing and the severity level represents how severe a problem is classified within a spectrum of the problem class, wherein the spectrum of the problem class includes a higher severity level pertaining to a loss of access to the packet network and a lesser severity level pertaining to a problem that does not include a loss of access to the packet network; determining, via the processor, whether a number of the plurality of data reports pertaining to a particular problem class and a particular severity level associated with the particular problem class has exceeded a threshold, wherein the threshold is associated with a percentage of the plurality of data reports pertaining to the particular problem class received during a time period; and transmitting, via the processor, a notification in response to the number exceeding the threshold.