Patent ID: 8117123

Claim:
A method of providing customer service for a mobile communication device, comprising: receiving a wireless communication service account information associated with a prepaid account, wherein the wireless communication service account information comprises at least one of an identification of a service plan, a terms of the service plan, a date of the service plan, a current count of consumed service minutes, a current count of consumed text messages, a current count of unused service minutes, a current count of unused text messages, and a record of a plurality of most recent communication sessions, and wherein the wireless communication service account information further comprises a notification that the prepaid account is terminated; storing the wireless communication service account information in a memory of the mobile communication device; maintaining at least one communication service to enable replenishment of funds to the prepaid account when no credit remains on the prepaid account, wherein the maintained at least one communication service is a wireless application protocol (WAP) service; terminating at least one communication service when no credit remains on the prepaid account; subsequent to the terminating and in response to receiving a control input selection, presenting at least some of the wireless communication service account information on a display of the mobile communication device; and disabling the wireless application protocol service a predefined length of time after receiving the notification that the prepaid account is terminated.