Patent ID: 8861692

Claim:
A method performed by a computer device, the method comprising: receiving, by the computer device, a request for a Uniform Resource Identifier for a Web Real-Time Communication call session from a Web Real-Time Communication access server; generating, by the computer device, the Uniform Resource Identifier for the Web Real-Time Communication call session; providing, by the computer device, the generated Uniform Resource Identifier to the Web Real-Time Communication access server; receiving, by the computer device, a request to validate the Uniform Resource Identifier from a validation proxy; determining, by the computer device, whether the received Uniform Resource Identifier corresponds to a valid Uniform Resource Identifier; and sending, by the computer device, a validation message to the validation proxy, in response to determining that the received Uniform Resource Identifier corresponds to a valid Uniform Resource Identifier, wherein the validation proxy is configured to forward calls to a contact center services system.