Patent ID: 8386117

Claim:
A communications center, comprising: means for receiving from a vehicle a first failure information specifying a failure that has occurred in the vehicle and for transmitting to the vehicle a first countermeasure information in response to the first failure information; and means for preparing a first countermeasure information, which provides countermeasures for the specified failure, in response to the first failure information; wherein: the means for receiving receives from the vehicle a second failure information indicating details regarding the failure, after transmitting the first countermeasure information, and transmits to the vehicle a second countermeasure information in response to the second failure information; the means for preparing prepares a second countermeasure information, which provides countermeasures for the details regarding the failure in the second failure information, in response to the second failure information; and when a data volume of the second failure information is equal to or larger than a predetermined information volume, the means for receiving receives the second failure information in a plurality of pieces such that each piece does not exceed the predetermined information volume.