Patent ID: 7127495

Claim:
A method of correlating information between a call center associated with a subscriber and a packet network linked in an on-going interactive communication session with a user, the correlation occurring at a network service platform coupled to both the packet network and a telecommunications network, the method comprising: receiving information at the network service platform from the packet network, the received information corresponding to at least one characteristic of the on-going interactive communication session; transmitting the received information from the network service platform to the call center over the telecommunication network; based on the at least one characteristic, establishing a telecommunications session between the user and the call center over the telecommunication network; maintaining a continued association between the user and the packet network through the on-going interactive communication session during the established telecommunications session, including passing information between the on-going interactive communication session and the established telecommunications session through the network service platform; receiving a page push signal at the network service platform, the page push signal corresponding to at least one of a plurality of web pages; and pushing the at least one of the plurality of web pages corresponding to the page push signal to the user during the interactive communication session.