Patent ID: 8520832

Claim:
A non-transitory computer-readable medium comprising computer-readable instructions to connect a call, said computer-readable instructions comprising instructions to: receive a call from a caller; provide a first input field to a representative for entering information related to the call from the caller; determine whether the representative is qualified to handle the call based on a number of accounts that the caller has with a business associated with the representative; determine at least one call path option based on the information the representative has entered into the first input field and whether the representative is qualified to handle the call, wherein a second input field is provided to the representative for providing additional information related to the call from the caller when the at least one call path option is not determined, and wherein the information includes a caller age category, and a caller location category; edit a call path associated with the at least one call path option, wherein the edit is made effective at a future date that is provided by the representative; select the at least one call path option based on the information related to the call from the caller, wherein the at least one call path option determines a call path for the call; connect the caller to a call path destination using the call path; and determine that the call path destination is unavailable, wherein the caller is provided a number and an available call time when the at least one call path destination is unavailable.