Patent ID: 8515049

Claim:
A method for handling a communication comprising: automatically searching for and harvesting, via a content aggregator, one or more communications posted on one or more information sources on a distributed network; analyzing, with the cooperation of a processor, the one or more communications; identifying a communication that should be handled in an urgent manner; sorting urgent communications and non-urgent communications; removing, via a filtering process, the non-urgent communications; determining one or more parties to handle the urgent communication; and appending knowledge base information to the urgent communication, wherein the knowledge base information includes one or more of filter criteria and contact information; forwarding the urgent communication and the appended knowledge base information to the one or more parties; determining a status of the one or more parties; notifying a non-available party of the urgent communication; detecting a change in status of the non-available party; determining one or more additional parties to handle the urgent communication; and appending information relevant to the analysis of the determination of urgency to the urgent communication and a degree of confidence.