Patent ID: 7051320

Claim:
A method stored on a computer readable medium and executable on a computer, for setting the attributes of computers in an enterprise having multiple types of computers in order to diagnose any problems occurring in one or more of the computers, comprising: installing attribute information on each of several different types of computers, formatting and organizing the attribute information in a way that is essentially the same on all of the different types of computers; checking the type of each computer; installing an incident escalator on each computer, the incident escalator being used to output an incident report due to a problem occurring on each computer; reformatting, reorganizing, or relocating the attribute information on each computer in accordance with the requirements of each different type of computer; and outputting incident reports from each of the computers having a problem to another computer by way of the respective incident escalators, wherein, when reformatting, reorganizing, or relocating the attribute information, doing so in a way that is also in accord with the requirements of the incident escalator installed on each computer.