Patent ID: 6993122

Claim:
A method of connecting a call between a customer and a service provider comprising the steps of: receiving a call from a customer; routing the call to a communications device, the communications device receiving information related to a service requested by the customer; creating a list of entries, the entries including information related to at least one potential service provider and telephone number associated with the service provider, wherein the potential service provider on the list is related to the service requested by the customer; and wherein the entries are retrieved from a database in communication with the communications device; the communications device initiating a first telephone call to a first service provider that is among one of the entries, and using a first telephone number associated with the first service provider; and determining if the first telephone call is answered by a machine or by a human being, wherein said step of determining if the first call is answered by a machine or human being comprises: generating a random set of digits; providing the random set of digits to an answeror and requesting the answeror to enter a response based on the random set of digits that have been provided; and comparing said random set of digits provided to the answeror to the response entered by said answeror, wherein a match of said random set of digits provided to said answeror to said response entered by said answeror indicates a human answeror.