Patent ID: 8223374

Claim:
A maintenance system of an image forming apparatus comprising: an image forming apparatus including: an image forming unit configured to form an image; an information output unit configured to output intra-machine information of the image forming unit; a voice information input unit configured to input voice information of a user of the image forming unit; an emotional condition recognition unit configured to recognize the emotional condition of the user using the image forming apparatus from the voice information inputted by the voice information input unit; and a first communication controller configured to output the intra-machine information and the emotional condition information via a communication line; and a central management apparatus including: a second communication controller connected to the communication line to input the intra-machine information and emotional condition information outputted from the image forming apparatus; a support data storage unit configured to store beforehand support information corresponding to the intra-machine information and the emotional condition information; a main controller configured to extract the corresponding support information from the support information stored by the support information storage unit on the basis of the intra-machine information received by the second communication controller and the emotional condition of the user; and an input/output unit configured to report the support information extracted by an extraction means to an operator; wherein the central management apparatus further includes: a history data storage unit configured to store the intra-machine information received by the image forming apparatus and the emotional condition recognized using the emotional condition recognition unit as history data; a history data analysis unit configured to analyze a mutual relation between the intra-machine information and the emotional condition from the history data; and a support data update unit configured to update the support information stored by the support data storage unit on the basis of the results obtained by the history data analysis unit.