Patent ID: 6937702

Claim:
A method of minimizing fraudulent processing of telephone calls, the method comprising at least the following: capturing respective authenticated biometric samples corresponding to a plurality of respective persons; capturing respective test biometric samples of the persons when ones of the persons submit requests for one of training and authorization to process the telephone calls; quantifying a difference between at least one authenticated biometric sample and the at least one a given test biometric sample obtained for a given request from one of the persons, including defining a first and at least a second threshold value for the difference between the authenticated biometric sample and the given test biometric sample; and dispositioning a first given request based on the difference, if the difference falls between the first threshold value and the at least second threshold value, by referring the first given request to a live supervisor and directing the at least one person to call a telephone number associated with the live supervisor; and dispositioning at least a second given request by sending an e-mail notification to the live supervisor, if the difference is more than the at least second threshold value.