Patent ID: 8880613

Claim:
A method comprising: accessing, by a computer processor device, at least a portion of a header of a mail message sent by a mail sender to a mail receiver; comparing, by the computer processor device, the portion of the header of the mail message with user-defined match criteria to identify a match; selecting, by the computer processor device, a user-defined priority time interval among a plurality of available user-defined priority time intervals for the mail message based on the match of the portion of the header of the mail message, the user-defined priority time interval being a period of time defined by the mail receiver to respond to matching mail messages for which the match has been identified, a different user-defined priority time interval among the plurality of available user-defined priority time intervals having a different period of time defined by the mail receiver to respond to other matching mail messages for which a different match has been identified; determining, by the computer processor device, a time difference between a current time and a last action time associated with the mail message, the last action time being a time associated with the sending of the mail message from the mail sender to the mail receiver; determining, by the computer processor device, whether a response message has been sent by the mail receiver to the mail message that matches the portion of the header of the mail message; based on a determination that the response message has not been sent, calculating by the computer processor device, a number of times that the mail message is beyond the user-defined priority time interval based on the time difference; identifying, by the computer processor device, a priority level among a plurality of available priority levels for the mail message based on a calculation of the number of times the mail message is beyond the user-defined priority time interval, the priority level identifying a level of how overdue a response by the mail receiver is to the mail message; identifying, by the computer processor device, a pictorial representation among a plurality of available pictorial representations to represent the priority level of the mail message, a first pictorial representation including a first facial expression and a second pictorial representation including a second facial expression; and generating, by the computer processor device, a display associated with the mail receiver including the pictorial representation in association with indicia of the mail message.