Patent ID: 7827048

Claim:
A method for analyzing performance of a delivery system using a survey addressed to a user of the delivery system and comprising questions associated with the delivery system, wherein the survey includes indicia for monitoring progress of the survey while transported through the delivery system, comprising: detecting, by automation equipment associated with the delivery system, the indicia as the survey is transported through the delivery system; storing, in a computer associated with the delivery system, at least one process indicator when the indicia is detected, the process indicator indicating the movement of the survey through the delivery system; generating, by the computer, a first data set comprising a set of process indicators corresponding to the indicia and stored upon detection of the indicia; receiving, by the computer, a second data set comprising responses to the questions, the second data set supplied by the user; analyzing, by the computer, the first data set and the second data set to determine at least one correlation between the responses to the questions and the set of process indicators; and providing, to an operator of the delivery system via a display associated with the computer, the at least one correlation.