Patent ID: 7945041

Claim:
A computer-implemented method for managing a request for a customer, comprising: receiving the request from the customer at a computer running an application, the request comprising a request for a composite service; defining, using the application, a delivery task list comprising one or more tasks required to fulfill the request for the composite service, wherein the composite service includes plurality of parameters, at least one of which has been customized by the customer, the parameters including: available service providers and a quality level; assigning, using the application, a service provider to perform each of the one or more tasks, at least one service provider having been selected by the customer; determining, using the application, a schedule for individually performing each of the one or more tasks and sending the schedule to the customer for approval; tracking, using the application, a status of each of the one or more tasks, wherein any failure to maintain the schedule is classified into one of a plurality of exception levels and allowing the customer to view the status of each of the one or more tasks; and notifying, using the application, the customer upon completion of the one or more tasks.