Patent ID: 8745685

Claim:
A method of performing a set top box upgrade for a customer, the method comprising: storing information indicating when a first set top box located at a customer premise is scheduled to be upgraded; prior to the scheduled upgrade, automatically initiating an upload of stored video content from the set top box to be upgraded to a network storage device; receiving a signal used to initiate a download of stored content, uploaded from said first set top box to be upgraded, to said second set top box, said signal being received from a location different from the customer premise where said first set top box to be upgraded is located; and downloading the uploaded stored video content from the network storage device to a second set top box, said second set top box being a replacement for said first set top box to be upgraded, said downloading being performed prior to installation of the second set top box at said customer premise and replacement of said first set top box, said second set top box being located at said location when said downloading is performed.