Patent ID: 7386534

Claim:
An answer system for technical support for a power plant comprising: an answer center for a service furnisher, said answer center furnishing information relating to techniques of operation and/or maintenance of components of the power plant to a user via a telecommunication network; a first web server and a second web server provided on said telecommunication network, a first firewall for allowing a predetermined user to access said first web server and preventing outsiders other than the predetermined user from unauthorized accessing of said first web server; wherein said first web server is a web server for the user, that is accessed by a predetermined user and provided with an answer system for the user, and said second web server is a web server for the service furnisher, that is accessed by said answer center and provided with an answer system for the service furnisher, said answer system for the user and said answer system for the service furnisher each have inquiry information registering means for registering inquiry information relating to said power plant component techniques sent from the predetermined user, and an inquiry-history information registering means for registering the inquiry information and answer information to the inquiry information as inquiry-history information of the inquiry relating to said power plant component techniques, said answer system for the user is further provided with a processing program for registering the inquiry information relating to said power plant component techniques, inputted by the predetermined user, into said inquiry information registering means of said answer system for the user, and a retrieving means constructed so that the predetermined user is able to retrieve the inquiry-history information relating to said power plant component techniques, said inquiry-history information having been inquired of by the user and registered in said inquiry-history information registering means of said answer system for the user, and said answer system for the service furnisher is further provided with a processing program for taking in periodically the inquiry information registered in said inquiry information registering means of said answer system for the user and registering the taken information into said inquiry information registering means of said answer system for the service furnisher, and communication means for communicating the inquiry information relating to said power plant component techniques and registered in said inquiry information registering means of said answer system for service furnisher to said answer center; a second firewall for preventing predetermined users from accessing said second web server for the service furnisher; means for inputting an answer responding to inquiry information relating to said power plant component techniques and communicated to said answer center; and answer sending means for sending the answer inputted by said input means to the user via the telecommunication network.