Patent ID: 8798240

Claim:
An interactive voice response method that permits an intelligent interactive voice system to communicate with a caller, comprising: receiving a call and connecting a caller with the intelligent interactive voice system; identifying the caller; determining if the caller is a first time caller or a repeat caller; interactively communicating with the caller in accordance with an interactive script; routing the caller to a destination based upon caller information gathered from the caller during the interactive communication with the caller; establishing a personal profile of the caller by the intelligent interactive voice system if the caller is a first time caller, the personal profile including information gathered from the caller during the interactive communication with the caller; and developing a predictive personalized interactive communication dialog for future calls from the caller, based upon the information gathered from the caller during the interactive communication with the caller and stored in the caller's personal profile, wherein the predictive personalized interactive communication dialog with the caller is based upon the history of information previously gathered from the caller during a selectable number of previous calls, the selectable number of previous calls being determined by the intelligent interactive voice system for a particular caller based upon information included in the profile of the particular caller.