Patent ID: 7103158

Claim:
A method for implementing a customized instance of a dynamic interactive voice system for a customer, the dynamic interactive voice system having a database, the method comprising: configuring a call flow that incorporates a plurality of call flow nodes of different node types, the different node types comprising a plurality of standard nodes and a plurality of preprogrammed designer tool kit modules, each designer tool kit module having its own a database that is separate from the dynamic interactive database, at least one of the designer tool kit modules being a call library application, at least one of the designer tool kit modules being a zip code locator module, and at least one of the designer tool kit modules being a voice forms module; storing the call flow in association with an identification of the customer; activating the stored call flow in response to a call to a dialed number associated with the customized instance; and processing at least one call flow node of the stored call flow.