Patent ID: 7643826

Claim:
A mobile care engine system for providing customer care to mobile devices, comprising: a first data store containing profile data from a mobile device; a second data store containing reference value data for the mobile device; an analytics engine in communication with the customer care application and the first and second data stores, comprising: a comparing means for comparing profile data for the mobile device with reference value data for the mobile device; and an identifying means for identifying inconsistencies between the profile data and the reference value data; a graphical user interface GUI of a Customer Service Representative CSR, the GUI presenting the inconsistencies as highlighted items on a display so the CSR can accurately identify the inconsistencies for a subscriber of the mobile device, wherein the inconsistencies are highlighted on the display by indicating at least one of (i) correct information according to the reference value data; and (ii) a corrective action that can be initiated through the customer care application, wherein the inconsistencies are also provided to a display on the mobile device.