Patent ID: 8538788

Claim:
A method implemented on a computer the method comprising: receiving into said computer at least one request for a service from at least one requestor; creating in said computer at least one work order based at least in part on the at least one request; routing the at least one work order from said computer to at least one service provider; facilitating in said computer at least one question related to the at least one work order from said at least one service provider, said at least one question being accepted only if the service provider submitting the question has the power to accept, reject, or make a conditional offer on the at least one work order; forwarding the at least one question from said computer to the at least one requestor; receiving in said computer at least one response to the at least one question; routing the at least one response from said computer to the at least one service provider; displaying, using the computer, a clarification section in which the at least one question and the at least one response are displayed, said clarification section being visible by providers who have the power to accept, reject, or make a conditional offer on the at least one work order; monitoring for acceptance of the at least one work order by the at least one service provider, using said computer; notifying the at least one service provider of any changes to the clarification section that the at least one service provider did not read before accepting the at least one work order, wherein said notifying takes place after the at least one service provider accepted the at least one work order; and if there are any such changes to the clarification section, accepting into the computer an indication that the at least one service provider has unassigned itself from the at least one work order.