Patent ID: 8219429

Claim:
A system, comprising: a memory operable to store a monitoring application; a processor in communication with the memory, the processor operable to execute: the monitoring application, wherein the monitoring application is adapted to determine when an event of interest occurred and gather a plurality of messages generated in temporal proximity to the event of interest, the monitoring application comprising: a tone analysis tool adapted to analyze each of the plurality of messages to determine a tone of a sender of the message; a decision analysis tool adapted to: correlate the tone from the plurality of messages with a reaction to the event of interest, wherein the plurality of messages comprises at least one message generated prior to the event of interest and at least one message generated after the event of interest; compare the tones of the at least one message generated prior to the event of interest with the at least one message generated after the event of interest; detect a change in tone from the at least one message generated prior to the event of interest to the at least one message generated after the event of interest; determine that the change in tone is at least partially a result of the event of interest; and generating a report regarding the change in tone of the sender.