Patent ID: 7788351

Claim:
A remote management system, comprising: one or more computing devices that each include at least a memory and a processor, the one or more computing devices configured to implement a remote management service, a firmware download service, and an auto-configuration service; the remote management service configured to establish a client session when initiated by a client device and provide an address that redirects the client device to download executable program code; the firmware download service configured to: initiate a download of the executable program code to the client device when the client device initiates a request for the executable program code; communicate a download status indicator to the client device when the download of the executable program code is initiated; receive the download status indicator back from the client device when the download of the executable program code is complete, wherein the download status indicator is a cascaded feedback indication from the firmware download service, to the remote management service, and to the auto-configuration service; and the auto-configuration service configured to track which of multiple client devices download the executable program code by respective download status indicators.