Patent ID: 8909622

Claim:
A packet network troubleshooting system, comprising: a system logs data store comprising system logs, wherein the system logs comprise log messages generated by a plurality of network routers; a router command data store comprising router commands, wherein the router commands comprise commands executed on the plurality of network routers; a maintenance data store comprising entries describing maintenance items associated with one or more of the plurality of network routers; an alarms data store comprising alarms associated with one or more of the plurality of network routers; a trouble ticket data store comprising trouble tickets opened against one or more of the network routers; a processor coupled to the system logs data store, the router command data store, the maintenance data store, the alarms data store, and the trouble ticket data store; a non-transitory memory coupled to the processor; and a search tool stored in the non-transitory memory that, when executed by the processor receives a search request designating a trouble ticket stored in the trouble ticket data store, in response to receiving the search request, identifies at least one of a router, a router interface, a router card, a router controller, a router port associated with the trouble ticket, determines a first search key for the system logs data store based on the at least one of a router, a router interface, a router card, a router controller, a router port associated with the trouble ticket, determines a second search key for the router command data store based on the at least one of a router, a router interface, a router card, a router controller, a router port associated with the trouble ticket, determines a third search key for the maintenance data store based on the at least one of a router, a router interface, a router card, a router controller, a router port associated with the trouble ticket, determines a fourth search key for the alarms data store based on the at least one of a router, a router interface, a router card, a router controller, a router port associated with the trouble ticket, searches the system logs data store based on the first search key, searches the router command data store based on the second search key, searches the maintenance data store based on the third search key, searches the alarms data store based on the fourth search key, and presents results of the search in chronological order.