Patent ID: 7248860

Claim:
A method of customizing hold-time content during a telematics call from a mobile vehicle, comprising: gathering preference information from the mobile vehicle; determining hold-time content from the preference information; playing the determined hold-time content while the call is on hold with a call center; monitoring an action conducted by the call center while the call is on hold; and transmitting via a wireless communication network, while the call is on hold, at least one of a status report or a confirmation report to the mobile vehicle in response to the monitoring; wherein the at least one of the status report or the confirmation report is selected from an update that the call center is contacting a third-party, an update that the call center is connecting the mobile vehicle to a third-party, an update that the call center is performing a requested task, an update that the call center needs approval to proceed with a requested task, and combinations thereof.