Patent ID: 8630840

Claim:
A non-transitory computer-readable medium having-computer-readable instructions for providing two-way communication, the computer-readable instructions comprising instructions stored thereon that are executed by a processor to: receive a notification that an incoming communication is from a foreign language line and of a first language of the incoming communication, wherein the notification is not based on previously stored user information and wherein the notification is in the form of one or more of a displayed window, message, or other indicator on a computer or over a telephone; receive a selection at a second telecommunications device indicating whether to proceed communicating with a first telecommunications device based on the notification; receive speech in the first language from the first telecommunications device; receive personal information from the first telecommunications device, wherein the personal information includes user account information comprising marital status, age, and address; request authentication information for the incoming communication, wherein the authentication is based on the received personal information and personal information previously received and stored; convert, by a financial services company, the speech in a first language to an instant messaging (IM) message in a second language without generating an IM message in the first language; provide the converted IM message to a second telecommunications device, wherein the converted IM message comprises a timestamp; and provide the received personal information to the second telecommunications device, wherein the received personal information is used to confirm an identity of a foreign language speaker and to personalize data pertaining to the user that is presented to the second telecommunications device.