Patent ID: 7062757

Claim:
An apparatus comprising: a computer implemented cross-industry, cross-function decision management system applying strategies to determine actions to be taken with respect to clients of an organization, monitoring performance of the applied strategies based on the taken actions, and refining the strategies in accordance with the monitored performance, the decision management system including a software architecture including a common code layer including a software code kernel, and a hardware architecture including first and second hardware platforms based on different technical standards, respectively, the software code kernel being a same code across the first and second hardware platforms and thereby running simultaneously across the first and second hardware platforms, wherein the software architecture further includes a processing platform layer including a first software module supporting a processing mode for the first hardware platform, and a second software module supporting a processing mode for the second hardware platform, and a data architecture layer including a first data module supporting data storage and access by the first software module, and a second data module supporting data storage and access by the second software module. the processing platform layer being above the data architecture layer, and the common code layer being above the processing platform layer in the software architecture, the common code layer, the processing platform layer and the data architecture layer thereby operating together to allow the decision management system to operate cross-platform.