Patent ID: 8078485

Claim:
A computer-implemented method for high performance capability assessment of a postal business, comprising: defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table further defining an enablement platform including: a ‘Basic’ performance capability level specifying ‘Basic’ performance assessment criteria; a ‘Competitive’ performance capability level specifying ‘Competitive’ performance assessment criteria; a ‘Market Leading’ performance capability level specifying ‘Market Leading’ performance assessment criteria; establishing capacity planning performance assessment criteria, wherein the ‘Basic’ performance assessment criteria includes a first criteria: Demand forecasting is based on historical trends only; wherein the ‘Competitive’ performance assessment criteria includes a first criteria: Marketing insights (trends, events), sales forecasts, and external sources are used in order to forecast demand; and wherein the ‘Competitive’ performance assessment criteria includes a first criteria: Marketing insights (trends, events), sales forecasts, and external sources are used in order to forecast demand; receiving, through a communication interface coupled to the processor, an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA).