Patent ID: 7379545

Claim:
A method for automatic call-transfer using a softphone, the method comprising the steps of: step 1, receiving an incoming call at a private branch exchange; step 2, transmitting an event of the incoming call from the private branch exchange to a computer-telephony integration system; step 3, informing a first line of a system for automatic call-transfer using the softphone of the incoming call event, via the computer-telephony integration system; step 4, opening a second line for consulting the third party by the system for automatic call-transfer after the first line is connected; step 5, swapping back to the first line before the third party responses; and step 6, swapping again to the second line and transferring the second line to the customer after a response event of the third party is sent to the system for automatic call-transfer. wherein the computer-telephony integration system in step 2 comprises: a computer-telephony connection server, a contact information management service, a configuration management environment database, a contact information management database, a configuration management environment component service object, and a contact information management component service object.