Patent ID: 7426266

Claim:
A method for handling an on-hold telephone call from a calling party to a called party, the method comprising: receiving an incoming telephone call from the calling party on a first line of the called party, where the called party is an on-hold service subscriber; placing the calling party on hold after connecting the telephone call to the first line of the called party; providing by the called party a plurality of selectable options during the telephone call to the on-hold calling party wherein each of the plurality of selectable options is associated with a respective predefined operation, wherein one of the plurality of selectable options is associated with an operation for obtaining information associated with a geographic location when location information associated with the geographic location is received; receiving from the on-hold calling party, a first selected option request that corresponds to one of the plurality of options and location information associated with the geographic location during the call; and performing the predefined operation associated with the first selected option request, wherein the location information entered by the on-hold calling party is associated with a physical location and is not a location associated with the calling party's telephone number.