Patent ID: 7707599

Claim:
A method of automatically providing customer support services via an interactive television session, comprising: launching a customer support services user interface at a customer television set; receiving, at a cable services network, customer support information request sent from the customer support user interface; providing the customer support information request to an application server at a head end of a cable services network receiving at a web services system the customer support information request from the application server at the head end of the cable services network; querying, by the web services system, a customer support information system coupled to the web services system for customer support information responsive to the selected customer support information request received by the web services system; passing, to a cable services set-top box via the application server at the head end of the cable services network, customer support information responsive to the selected customer support information request obtained by the web services system from the customer support information system; and causing the cable services set-top box to present the customer support information responsive to the selected customer support information request at the customer television set.