Patent ID: 7690002

Claim:
A method for managing system events, comprising: receiving, with a data processing system, an event notification, the event notification identifying at least nature of an event, a time and date of the event, and systems affected by the event; transmitting the event notification to a first client data processing system; transmitting a supplemented event notification corresponding to the event notification to a second client data processing system, wherein the supplemented event notification is configured to include a recommended resolution; receiving, with the data processing system, event resolution data from the first client data processing system for resolving issues from the event notification in accordance with the event resolution data, the event notification, and the supplemented event notification, wherein the event resolution data includes an action taken to resolve an issue causing the event, and a description of any further events that occur because of the action taken; transmitting the event resolution data to at least the second client data processing system; and storing, with the data processing system, the event resolution data and the supplemented event notification; and compare the event notification data to a previously received expected event indicated in previously received event resolution data to identify an expected event within the event notification.