Patent ID: 7881964

Claim:
A method comprising: a computer system providing a list of selectable computer solutions to a client computer in a self-support environment, wherein at least one of the solutions is an automated solution; the computer system providing incentives for the client computer to utilize the list, wherein the incentives include awarding points to the client computer for at least one of: accessing the self-support environment, searching for a computer solution from the list, requesting a computer solution from the list, forwarding a computer solution to another client computer, and answering questions provided by the self-support environment; the computer system receiving a request from a client computer for a computer solution from the list; the computer system sending the requested computer solution to the client computer in response to the request, wherein when the requested computer solution is an automated solution, the automated solution can communicate with other programs on the client computer and automatically perform functions on the client computer; the computer system updating a client record associated with the client computer with the points awarded for the request for a computer solution from the list; and the computer system awarding a prize to the client computer when the client computer has a predetermined number of points compared to another client computer.