Patent ID: 8792867

Claim:
A method of responding to service requests and facilitating communication among parties related to the service request, the method being implemented in a computer that includes one or more processors programmed by one or more computer program instructions that, when executed, cause the computer to perform the method, the method comprising: processing, by the one or more processors, a service request from a user device; identifying, by the one or more processors, a user of the user device based on the service request; obtaining, by the one or more processors, contact share information related to the user, wherein the contact share information: (i) is obtained from the user during a registration process that registers the user to allow the user to make the service request, and (ii) indicates at least one user-specified contact person who should be contacted upon receipt of the service request; obtaining, by the one or more processors, a location of the user device based on one or more geographic coordinates; identifying, by the one or more processors, a service provider based on the location of the user device and the service request; generating, by the one or more processors, a page comprising an integrated set of content that includes information related to the user and the location of the user device that is based on the one or more geographic coordinates; providing, by the one or more processors, the page to the user device; providing, by the one or more processors, the page to an operator device that is associated with the service provider and is used to dispatch one or more responders to provide service related to the service request; providing, by the one or more processors, the page to the user-specified contact person based on the contact share information and the service request; and facilitating, by the one or more processors, communication between the user device, the user-specified contact person, and the operator device based on the page such that the page is updateable by the user device, the user-specified contact person, and/or the operator device.