Patent ID: 8824998

Claim:
An apparatus comprising: call reception logic, at least a portion of which is implemented in hardware, to receive a call reporting an emergency; call evaluation logic, at least a portion of which is implemented in hardware, to automatically evaluate the received call, wherein the automatic evaluation is based on caller subscriber information; priority assignment logic, at least a portion of which is implemented in hardware, to assign a priority level to the call based on the evaluation of the call, wherein the evaluation includes determining a type of the emergency and assigning the priority level to the call based on the type of the emergency, wherein the priority level is further assigned based on one or more risk percentages as determined from the evaluation of the call; queue placement logic, at least a portion of which is implemented in hardware, to place the call in a first queue based on the assigned priority level, wherein the call is picked from the first queue and processed based on the assigned priority level, wherein the queue placement logic is further to re-place the call in a second queue based on a re-assigned priority level, wherein the call is picked from the second queue and processed based on the re-assigned priority level; and call scanning logic, at least a portion of which is implemented in hardware, to scan a plurality of calls for one or more of the plurality of calls that are pertinent to the received call, wherein the received call and the one or more of the plurality of calls are correlated to determine the emergency to be a collective emergency, wherein the call evaluation logic is further configured to re-evaluate the call based on the one or more pertinent calls, wherein the re-evaluation of the call includes re-determining the type of the emergency, and wherein the reassigned priority level is based on the re-evaluation of the call, wherein the automatic evaluation is further based on digital voice recognition, location-based services, and online mapping services.