Patent ID: 8583472

Claim:
A computer-based method, the method comprising: accessing by a computer a user defined selection of a set of key components of a web page that has a plurality of components, with each component including one or more displayable objects visually perceptible as a unit, the set of key components having a total number of key components and being a proper subset of the plurality of components of the web page, which corresponds to at least one but not all of the plurality of components of the web page; sending to a user computer device by the computer via a communication network, the plurality of components of the web page, with sending being in response to a request for the web page; measuring, by one or more computers, a performance value for each of the key components of the web page sent to the user; comparing, by the one or more computers, the measured performance value for each of the key components to a corresponding target performance value for each of the key components; determining, by the one or more computers, a number of the key components having acceptable performance values that are values less than or equal to the target performance value for the respective component; differentially weighting one or more key components of the proper subset based on a number of customers accessing the web page at a particular time; and generating, by the one or more computers, a weighted customer service level value based on the number of key components having acceptable performance values, the differential weighting of the one or more key components, and the total number of key components in the web page.