Patent ID: 8527412

Claim:
A system for monitoring an image send process wherein customers deposit within a financial institution a plurality of electronic or paper negotiable items, which are reformatted and sorted into image files for distribution to send partners or other financial institutions for ultimate delivery to a paying bank, the system comprising: a computer-readable medium providing computer-readable instructions; a display device; and a processor operatively coupled to the display device and the computer-readable medium, wherein the processor is configured to execute the computer-readable instructions to: monitor a capture step related to capturing the negotiable items at processing sites, automated teller machines (ATMs), or cash recyclers by tracking a capture metric related to an image quality of the negotiable items or a completeness of the negotiable items during the capture step; monitor a pull step related to pulling the negotiable items into a central repository by tracking a pull metric related to the image quality of the negotiable items or the completeness of the negotiable items during the pull step; monitor a sweep step related to sweeping the negotiable items from the central repository for distribution by tracking a sweep metric related to the image quality of the negotiable items or the completeness of the negotiable items during the sweep step; monitor a distribution step related creating image cash letters (ICLs) from the negotiable items and sending the ICLs by tracking a distribution metric related to the image quality of the negotiable items in the ICLs or the completeness of the negotiable items in the ICLs during the distribution step; monitor an acknowledgement step related to determining if the ICLs were received by tracking an acknowledgement metric related to the image quality of the negotiable items in the ICLs or the completeness of the negotiable items in the ICLs during the acknowledgement step; compare the capture metric, the pull metric, the sweep metric, the distribution metric, and the acknowledgement metric to thresholds; and use the display device to display information about the capture metric, the pull metric, the sweep metric, the distribution metric, and the acknowledgement metric with respect to the thresholds related to the negotiable items within the image send process in a dashboard.