Patent ID: 8917852

Claim:
An agent-centric method for associating an outbound communication with an agent in a contact center comprising: determining an available agent by a computer processor from among a plurality of agents in the contact center, wherein the available agent is associated with an agent profile comprising a first indicator; accessing at least part of a dialing list comprising a plurality of outbound contact records by the computer processor, wherein each outbound contact record indicates a respective contact telephone number and is further associated with a respective contact party profile; selecting one or more outbound contact records from the dialing list by the computer processor to form an attempt group, wherein selection of the one or more outbound contact records is based on matching a second indicator in the respective contact party profile for each of the one or more outbound contact records with the first indicator of the agent profile; originating an outbound communication for the available agent by a contact device using one of the one or more outbound contact records in the attempt group; determining a connection to a remote party is established for the outbound communication; and connecting the remote party to the available agent.