Patent ID: 8554902

Claim:
A method for maintaining a device via a remote service computer, the method comprising the acts of: transmitting maintenance data from the device to the service computer; automatically selecting a check routine based on the maintenance data, the check routine being used to troubleshoot or determine a cause of a problem in the device; evaluating the maintenance data received from the device within a framework of the check routine and arriving at a point in the check routine in which a monitoring parameter is needed; transmitting a request for the monitoring parameter needed in the check routine to the device as a function of the evaluation of the maintenance data; transmitting a parameter value of the monitoring parameter from the device to the service computer; evaluating the monitoring parameter value to determine whether another monitoring parameter is needed in the check routine from the device or the check routine is completed; and; transmitting a request for a subsequent monitoring parameter value from the service computer to the device based on the evaluation of the monitoring parameter value.