Patent ID: 8069240

Claim:
A system for mapping a performance of an IT service, the system comprising: at least one subsystem of the system having a processor and a memory, where the memory includes executable instructions that when executed on the processor perform the step of obtaining performance data for the IT service, the performance data including mean service time per customer; at least one subsystem of the system having a processor and a memory, where the memory includes executable instructions that when executed on the processor perform the step of determining a maximum mean service time per customer from the performance data; at least one subsystem of the system having a processor and a memory, where the memory includes executable instructions that when executed on the processor perform the step of deriving a performance curve from the performance data that includes minimum and maximum performance boundaries for the IT service; and at least one subsystem of the system having a processor and a memory, where the memory includes executable instructions that when executed on the processor perform the step of modeling the performance curve with a quadratic equation X=aN 2 +bN+c, where a is a performance coefficient correlating with a number of resources that are shared by a number of other resources of the IT service, b is a performance coefficient correlating with a number of resources that affect a rate at which a throughput of the IT service changes when a number of other resources remain unchanged, c is a performance coefficient correlating with a number of resources of the IT service that are fixed as a result of a configuration of the IT service, X is a variable representing a throughput of the IT service, and N is a variable representing a number of customers.