Patent ID: 8145562

Claim:
A method for detecting a fraud act or a fraud attempt represented in an at least one interaction in a call center associated with an organization, the method comprising the steps of: receiving the at least one interaction captured by a capturing or logging computing platform device, the at least one interaction related to a customer of the organization and comprises an at least one vocal communication; extracting from the at least one interaction voice indicators comprising at least one of: stress, talk pattern, gender, linguistics, voice print, or an combination thereof, and performing a speech to text analysis on the at least one interaction, consequently extracting textual indicators comprising at least one of: contexts, semantics, Natural Language Processing mismatch, or any combination thereof; in case the at least one interaction comprises a textual communication, extracting textual indicators comprising at least one of: contexts, semantics, Natural Language Processing mismatch, or any combination thereof; receiving an at least one financial transaction, the financial transaction related to the customer and comprising a financial operation; associating the at least one financial transaction and the at least one interaction; scoring the at least one financial transaction against a profile of the customer, thereby obtaining a first fraud risk score; determining a second fraud risk score based on at least one of the voice indicators and at least one of the textual indicators; combining the first fraud risk score and the second fraud risk score into a combined fraud risk score; and generating an alert in case the combined fraud risk score exceeds a predetermined threshold.