Patent ID: 7933934

Claim:
A method for improving quality of a data processing operation performed by data processing operators on a plurality of documents, each processed document comprising at least one field, the method comprising the steps of: assigning a relative operational risk to each of at least two fields in the plurality of documents, the relative operational risk for a given field based on the operational impact of data processing errors in that field relative to the operational impact of data processing errors in other fields; determining an operator-specific frequency of errors for each of the fields; determining an operator-specific error rate for each of the fields, the operator-specific error rate for a field based on the relative operational risk for that field and the operator-specific frequency of errors for that field; based on the operator-specific error rate, taking action for the operator to reduce the operator-specific error rate; identifying an operator-specific pattern of errors, wherein the step of taking action for the operator to reduce the operator-specific error rate is further based on the identified operator-specific pattern of errors; and identifying a root cause for the operator-specific pattern of errors, wherein the step of taking action for the operator to reduce the operator-specific error rate is further based on addressing the root cause.