Patent ID: 7877278

Claim:
A computer-implemented method for a network-based facility, the computer-implemented method comprising: receiving, using one or more processors, a complaint from a first party, the complaint relating to a network-based transaction between the first party and a second party; communicating, using the one or more processors, information about the complaint to the second party; allowing the first party and the second party, without additional prompting, to repeatedly authenticate to the network-based facility as said first party or second party to said transaction, view and enter comments about the complaint relating to the network-based transaction on a messaging board, notification of comments entered by said first or second party is sent to the other party; allowing the first party to specify if the complaint is resolved; and allowing the first party to file an insurance claim concerning the complaint relating to the network-based transaction only if the complaint relating to the network-based transaction is not resolved and after a first criterion have been met.