Patent ID: 8793369

Claim:
A management system including a plurality of image forming apparatuses and a management apparatus that can communicate with each other via a network, the management apparatus comprising: a storage unit configured to store status information of the management apparatus, the status information indicating whether the management apparatus is ready for a remote operation of each image forming apparatus and being set to the management apparatus by an operator; and a response unit configured to transmit the status information stored in the storage unit to the image forming apparatus in response to an inquiry received from the image forming apparatus, each of the plurality of image forming apparatuses comprising: a management unit configured to manage a phenomenon having occurred in the image forming apparatus as history information; an inquiry unit configured to inquire the management apparatus about the status information; a reception unit configured to receive the status information corresponding to the image forming apparatus, from the management apparatus, as a response to an inquiry from the inquiry unit; and a control unit configured to enable a function for starting communication to the management apparatus for the remote operation by the management apparatus, wherein the enabled function is used to acquire user's permission of the user of the image forming apparatus for the communication for the remote operation, wherein the control unit enables the function for starting the communication to the management apparatus so as to acquire the user's permission for the communication for the remote operation if the history information managed by the management unit includes an unprocessed phenomenon and the status information transmitted from the management apparatus to the reception unit indicates that the management apparatus is ready for the remote operation.