Patent ID: 8839280

Claim:
A method comprising: monitoring data, via a set-top box device, to detect a first problem related to the data, wherein the data includes Internet data, video data, voice data, or a combination thereof, wherein Internet data, video data, and voice data are data types, and wherein the first problem is related to a first data type of the data types; determining a first remedial action to be automatically performed by the set-top box device in response to detecting the first problem; monitoring, via the set-top box device, the data to detect a second problem related to the data, wherein the second problem is related to a second data type of the data types, and wherein the second data type is distinct from the first data type; determining a second remedial action to be automatically performed by the set-top box device in response to detecting the second problem; and determining, via the set-top box device, a priority order for the first remedial action and the second remedial action by comparing a first priority related to the first remedial action to a second priority related to the second remedial action.