Patent ID: 7742762

Claim:
An application-enabling carrier framework in a carrier network, the carrier framework comprising: a notification unit that, when a problem is detected within a monitored system, sends a notification to a mobile device of a user, wherein the monitored system is distinct from the mobile device; a status confirmation unit that confirms delivery of the notification to the mobile device without requiring action by the mobile device and without requiring action by the user; an authentication unit that authenticates the identity of the user according to at least one of 1) the user's subscriber identifier, and 2) the user's mobile device identifier; a diagnostic unit that provides the mobile device with access to diagnostic data of the monitored system through a customized application that enables the user to review monitored system data from the mobile device; and a remedy application unit that provides the mobile device with access to instructions that implement one or more remedial changes to the monitored system through a customized application that enables the user to execute actions to remedy the problem in the monitored system data from the mobile device.