Patent ID: 8626836

Claim:
A system for facilitating conversations between an automated avatar and user avatars, comprising: one or more physical processors configured to: receive, from a first user avatar, a communication that is directed to an automated avatar; map the communication to a first chat channel that is determined based on matching at least one of a key, a username, or the first chat channel to an entry in a lookup table; and maintain a first conversation between the automated avatar and the first user avatar on the first chat channel while simultaneously maintaining a second conversation between the automated avatar and a second user avatar on a second chat channel such that the first conversation cannot be heard by the second user avatar and the second conversation cannot be heard by the first user avatar, wherein the first user avatar is different than the second user avatar, and the first chat channel is different than the second chat channel, and wherein the first user avatar is a representation of a first user in a virtual universe, the virtual universe is an interactive simulated environment accessed by a plurality of users through an online interface, and the automated avatar is a machine-driven avatar in the virtual universe.