Patent ID: 7797212

Claim:
A method for determining a fee refund amount at a specifically programmed refund computing device, comprising: receiving at a refund computing device a refund request relating to a fee charged to a first account, the refund request initiated by a first account holder associated with the first account; wherein the fee charged is a non-sufficient funds or overdrawn account fee charged by a financial institution to one or more account holders of the first account; retrieving account information associated with the first account; wherein the account information comprises at least an amount of time that the first account was in a non-sufficient funds or overdrawn state; retrieving account holder information associated with the first account; determining at the refund computing device a refund amount using a predetermined refund rule corresponding to the fee charged, wherein the determining is based on at least the fee charged, the account information, and the account holder information; and outputting via the refund computing device the refund amount, wherein the refund amount is used to offer a refund to the first account holder for the fee charged to the first account.