Patent ID: 8131653

Claim:
A non-transitory computer program product wherein computer instructions stored on fixed or removable non-transitory media, when processed using a processor cause a computing device to perform a method of calculating a warranty cost of providing a warranty for a product, the method comprising: assigning probability parameters utilized in evaluating the warranty cost, the probability parameters being obtained from a business' quality system include at least one of a no-trouble-found (NTF) parameter, a repaired parameter, a junked parameter, and subject to further failure mode analysis (FMA) parameter; and calculating the warranty cost as including a repair, product conformance (PC) and Dead-On-Arrival (DOA) cost and a Change Notice cost to arrive at a total warranty cost, wherein the warranty cost is calculated using at least one of said assigned probability parameters, and at least one variable characterizing a customer profile for the product.