Patent ID: 7853467

Claim:
A method of managing work flow, the method comprising: merging via a worklist manager of a processing device tasks associated with a telecommunications service order from a plurality of worklists of computing source systems into a merged worklist, each computing source system maintaining a respective worklist that includes a task associated with the service order; prioritizing via the worklist manager the tasks of the service order in the merged worklist into a prioritized sequence to be completed on a work-when-ready basis; detecting via an exception handler of the processing device an error in completion of a task associated with a worklist of a computing source system; generating via the exception handler a new task to correct the detected error; updating via the exception handler the worklist of the computing source system associated with the detected error with the new task; integrating via the exception handler the new task into a proper position of the prioritized sequence in the merged worklist to facilitate completion of the tasks in the prioritized sequence in accordance with the work-when-ready basis; and generating via the worklist manager of the processing device a warning when the new task of the prioritized sequence is not completed within a predetermined period of time from the generation of the new task.