Patent ID: 7359957

Claim:
A method for accessing information and/or services of an automation system comprising: providing a plurality of automation devices on a field bus; connecting a servicing device to the field bus; establishing a communication on the field bus between the servicing device and one of the automation devices; retrieving status information from said one of the automation devices into the servicing device via the communication; preparing a selection criterion in the servicing device from the retrieved status information: and automatically searching by means of the servicing device for information and/or services for servicing said one of the automation devices, using the selection criterion, by searching first in the servicing device, and if not found in the servicing device, searching next among the automation devices on the field bus, and if not found among the automation devices on the field bus, searching next among communications users in a given company network external to the field bus, and if not found in the company network, searching the Internet.