Patent ID: 8073925

Claim:
A device management system for remote management of an office equipment device, comprising: a reception server to receive a status communication from at least one office equipment device; and a device manager software component coupled to the reception server for: parsing the status communication; extracting management information data including an alert type from the status communication; determining whether the parsing was successful, wherein if the parsing was not successful then sending an exception message to an exception email address at the reception server and removing an original instance of the status communication from the reception server responsive to sending the exception message, else forwarding the extracted management information data for authorization; determining whether the office equipment device is authorized based on the management information, wherein if the office equipment device is not authorized then sending the exception message to the reception server and removing the status communication from the reception server responsive to successfully sending the exception message, else forwarding the extracted management information data for filtering; determining if the management information requires filtering based on the alert type detected during the parsing, wherein if the extracted management information data requires additional filtering then sending the exception message to the exception email address at the reception server and removing the original instance of the status communication from the reception server, else, forwarding the management information data to a formatting module; transforming the extracted management information data into a predetermined intermediate format, wherein if an error is encountered during the transforming then forwarding the extracted management information to an exception server for manual processing and removing the original instance of the status communication from the reception server, else forwarding the formatted management information data for exporting; and exporting the formatted management information data for entry into an office equipment dealer management system, wherein the formatted management information data includes identification of the office equipment device and click count information to reflect usage of the identified office equipment device, wherein if the exporting is successful then removing the original instance of the status communication from the reception server, else sending the exception message to the exception email address at the reception server.