Patent ID: 8086676

Claim:
A method of automatically maintaining contact information for a contact of a user stored in a database system, the method comprising: receiving an indication that an email was not delivered to the contact; determining the contact has not received an email based on the received indication; determining the contact information associated with the contact stored in the database; generating a webpage requesting contact information from the contact or confirmation of the determined contact information associated with the contact; and sending an email to the contact with a link to access the generated webpage; and monitoring access of the generated webpage to determine whether any information about the contact including the requested contact information or the confirmation of contact information associated with the contact is provided; receiving the information about the contact provided via the generated webpage and updating the contact information in the database system with the received information when it is determined that information about the contact is provided; and taking further action to resolve the contact information when it is determined that information about the contact has not been provided within a predetermined period of time.