Patent ID: 7206771

Claim:
A computerized method for tracking equipment repair comprising: receiving an equipment identification of an item of equipment to be repaired from a user; determining a number of prior failures for said item of equipment; providing said user with a list of common problems and a component hierarchy for said item of equipment; if no selection from said list of common problems and said component hierarchy is received from said user, providing said user with a plurality of statistical failure values and historic repair information for all major components related to all common problems; if a selection of at least one of a common problem from said list and a component from said component hierarchy is received from said user, providing said user with a plurality of statistical failure values and historic repair information for only selected components and components related to selected problems; wherein if said item of equipment has at least a predetermined number of said prior failures, then said historic repair information provided to said user is for said item of equipment alone; and wherein if said item of equipment has less than said predetermined number of said prior failures, then said historic repair information provided to said user is for said item of equipment and for other same type items of equipment.