Patent ID: 7904197

Claim:
A computer-implemented method for a carrier of items to provide a sender of an item an address change service, the item including a human-readable address that is an undeliverable address and a machine-readable barcode, the machine-readable barcode including first information identifying the sender and second information identifying the address, the method comprising: storing, using a computer system, a plurality of sets of instructions for disposing of items having undeliverable addresses, wherein the plurality of sets of instructions are received from a plurality of senders; determining, using the computer system, that the human-readable address on the item is undeliverable; scanning the machine-readable barcode to identify the sender of the item; identifying, using the computer system, a set of instructions associated with the sender from among the plurality of sets of instructions; disposing the item according to the set of instructions associated with the sender; creating, using the computer system, an address change record, the address change record including the undeliverable address; and sending the address change record to the sender.