Patent ID: 8879703

Claim:
A device comprising: a processor, a memory, connection to the device keying, connection to display, connection to the Internet and connection to the device audio channel, wherein said memory comprises instructions executable by the processor to perform the following: (i) monitoring the keying device for keying a call to an Interactive Voice Response (“IVR”) destination and registration the IVR destination keyed numbers including keyed choices for internal destination made once a telephone connection was established; (ii) detecting the call was put on-hold comprising: detecting a designated tone, or detecting background music, or detecting more than pre-defined seconds of no conversation; (iii) use said connection to the Internet to get information related to said internal destination; and (iv) send actionable content to said display wherein said actionable content comprises: (a) form for caller data for said IVR destination, or (b) schedule book to set up future appointment with said destination representative; wherein said device is a user calling device.