Patent ID: 7266734

Claim:
A computer program product for managing events, said computer program product comprising: a computer readable medium; program instructions, responsive to notification of an event, to determine if a problem ticket can be automatically generated for said event, and if so, making a request to generate said problem ticket; and wherein said program instructions determine if said problem ticket can be automatically generated based in whole or in part on (a) a type of said event and a customer who owns or uses a computer system in which the event occurred, (b) a type of said event, a customer who owns or uses a computer system in which the event occurred, and a severity of said event, (c) a type of said event, a customer who owns or uses a computer system in which the event occurred, and a magnitude of said event, or (d) a type of said event and whether other events of a same type occur at approximately a same time; if the first said program instructions determine that said problem ticket cannot be automatically generated, said computer program product further comprising second program instructions to notify or initiate notification of an operator and supply event information for said operator so that said operator can determine whether to generate a problem ticket; and said first and second program instructions are recorded on said medium.