Patent ID: 8204758

Claim:
A method comprising: receiving collected data associated with a utility device maintained at a destination location, the collected data associated with one of a plurality of data types; analyzing the collected data against at least one advisory rule corresponding to the associated one of the plurality of data types; generating data conclusions based on the analysis of the collected data; mapping the data conclusions to advisory information; storing the advisory information in a storage module for subsequent access by the field service providers, wherein the storage module comprises a plurality of data type records, the advisory information being categorized in the plurality of data type records based on the data type of the collected data from which the advisory information is derived; receiving a request from a specific field service provider for presentation of advisory information, the request comprising a provider identification code associated with the specific field service provider and representative of a specific data type of advisory information that the specific field service provider is authorized to access; in response to receipt of the request, retrieving advisory information from a specific data type record of the storage module based on the provider identification code; and presenting the retrieved advisory information to the specific field service provider through the network device.