Patent ID: 8798039

Claim:
A method comprising: receiving, by one or more server devices, voice over Internet protocol (VoIP) traffic management rules from a network operations center; gathering, by the one or more server devices, VoIP traffic data from a VoIP network; gathering the VoIP traffic data including: polling signaling records from the VoIP network, monitoring changes in VoIP messaging patterns, and polling timing information, correlating, by the one or more server devices, the VoIP traffic data into summaries; standardizing, by the one or more server devices, the summaries into a predefined format; analyzing, by the one or more server devices and based on standardizing the summaries, the VoIP traffic data to identify a problem with the VoIP network; creating, by the one or more server devices and based on the VoIP traffic management rules and analyzing the VoIP traffic data, a ticket identifying the problem; and sending, by the one or more server devices, the ticket to the network operations center based on the VoIP traffic management rules.