Patent ID: 7792691

Claim:
A method of generating a solution to a business issue experienced by a current client, delivering the solution, and crediting a practitioner who is a participant in providing the solution, the current client comprising an organization of multiple people and having at an organizational level above the multiple people a particular management capability to implement solutions to business issues, the method comprising: identifying the business issue experienced by the current client and entering the identified business issue into a consulting and services automation system; assessing at the organizational level the particular management capability of the current client and entering the assessed particular management capability of the current client into the consulting and services automation system; using the consulting and services automation system, determining, based on the identified and entered business issue experienced by the current client and the assessed and entered management capability of the current client, that there exists a previously-generated solution for a previous client that can be used to generate a solution to the identified business issue experienced by the current client; using the consulting and services automation system, generating the solution for the current client using the previously-generated solution for the previous client; entering an agreed engagement effect regarding the solution for the current client into the consulting and services automation system; executing an automated engagement effect complexity indicator calculation regarding the solution for the current client on the consulting and services automation system to determine a complexity of the entered agreed engagement effect, wherein the calculation is based on: a number of abilities which are part of the agreed engagement effect; agreed ability maturity levels, at the organizational level, of the abilities to be reached by the solution to the identified business issue; and an ability gap that has to be closed for each of these abilities; storing the engagement effect complexity indicator and the solution for the current client in a database; delivering the solution for the current client to the current client; and crediting a practitioner who participated in providing the solution for the current client based on the calculated complexity indicator.