Patent ID: 8365019

Claim:
An incident management system enhanced with problem classification, comprising: a monitor and data collector configured to monitor an Information Technology environment, collect available data about the environment and in response to a problem, send collected problem data to at least one of a historic problem data storage device and a problem data pattern classifier; a storage device configured to store historic problem data labeled with a multilabel that represents which nodes are associated with a problem and a root cause of the problem associated with that data; and a problem data pattern classifier which classifies current problem data into a predefined hierarchical structure that includes one or more trees, each comprising a root node and one or more leaf nodes, and automatically generates the root cause of the current problem based on multilabels of the historic problem data stored in the storage device, wherein each node includes a linear classifier that accepts a feature vector based on the collected problem data and uses a weight vector to determine whether there is a problem at the node.