Patent ID: 7844252

Claim:
A telephone call management system comprising: a plurality of trunk lines for providing a connection to a plurality of telephone service providers, wherein said plurality of trunk lines are connected to a public switched telephone network (PSTN); a plurality of telephone terminals for placing at least one telephone call from at least one local user to at least one remote user, wherein said plurality of telephone terminals is coupled to said plurality of trunk lines; at least one electronic switchboard device for routing said at least one telephone call through a trunk line of said plurality of trunk lines; and a control platform for storing a first biometric identification information regarding said at least one local user, for storing a first Personal Identification Information Number regarding said at least one local user and for storing data regarding said at least one telephone call; wherein said control platform receives a second biometric identification information from said at least one user during access to said plurality of trunk lines, wherein said second biometric identification information comprises information provided by said at least one user, wherein said control platform receives a second Personal Identification Number regarding said at least one local user during access to said plurality of trunk lines, and further wherein said control platform authenticates said at least one local user by determining whether a second characteristic in said second biometric identification information matches a first characteristic in said first biometric identification information stored in said call management system, and whether said second Personal Identification Number matches said first Personal Identification Number stored in said call management system, and communicates with said electronic switchboard device to grant access to said at least one local user to said plurality of trunk lines for making said at least one telephone call if said first characteristic in said first biometric identification information matches said second characteristic in said second biometric identification information and if said first Personal Identification Number matches said second Personal Identification Number, wherein said control platform monitors at least one conversation in said at least one telephone call to detect the presence of a three-way call attempt, wherein said control platform records and monitors audio of said at least one conversation in said at least one telephone call.