Patent ID: 7747740

Claim:
An apparatus comprising: one or more processors; a memory; a network interface; and a logic encoded in one or more computer storage media for execution and when executed operable to cause the one or more processors to: responsive to an indication of a connection problem associated with a wireless client, initiate a troubleshoot logging mode comprising: identifying one or more wireless networks over which the wireless client has attempted network access; polling one or more wireless network nodes for a connection state associated with the wireless client; determining, based on the one or more identified wireless networks, network elements that are potential sources of log data relevant to connection activity of the wireless client; querying the one or more identified network elements for the log data; analyzing the connection state and the log data to determine one or more potential causes of the connection problem; receive a request for troubleshoot logging from a trouble ticket system, wherein the request identifies the wireless client; and reporting the one or more identified potential causes of the connection problem to the trouble ticket system; wherein the reporting causes one or more actions based on a policy comprising generating one or more trouble tickets.