Patent ID: 7509669

Claim:
A video-on-demand (VOD) analysis server for a hybrid fiber coax (HFC) cable network comprising: a query library comprising instructions for: acquiring raw XOD transaction error data from an XOD server, wherein the raw XOD transaction error data comprises an identifier associating a raw XOD transaction error with a subscriber; acquiring XOD-related subscriber information from a subscriber datastore; acquiring VOD transaction data from a VOD server; a correlator comprising instructions for: acquiring the raw XOD transaction error data by executing instructions from the query library for acquiring raw XOD transaction error data from an XOD server; determining from the XOD-related subscriber information that a subscriber is not entitled to receive XOD service; creating filtered XOD transaction error data by removing from the raw XOD transaction error data XOD transaction errors associated with the subscriber; correlating a filtered XOD transaction error with VOD transaction data to identify a video stream path of the filtered XOD transaction error; and a translator comprising instructions for: receiving network path information, wherein the network path information identifies network components in the network path; and assigning descriptive names to the network component in the network path.