Patent ID: 8195684

Claim:
A system for providing an information assistance service comprising: a communication interface for receiving communications requesting a contact listing information; and a search facility for handling said communications requesting a search and conducting a search said search including the entering of at least a plurality of search criterion including at least a first search criterion corresponding to said requested contact listing in response to the request, wherein said first search criterion does not retrieve said requested contact listing, and entering a second effective search criterion corresponding to said requested contact listing, wherein said second effective search criterion retrieves said requested contact listing, said search facility configured to generate a search data event record for each search that results in retrieval of said requested contact listing; a processor at said search facility configured to review said search data event records and, for each search data, event record that includes more than one search criterion, generate a correlation between said first search criterion and said effective second search criterion, stored as a pair in relation to said contact listing; said processor further configured to track the number of occurrences of conducting a search that includes said pair of said first search criterion and said second effective search criterion, and after a predetermined number of occurrences of said pair, said correlation pair is incorporated into a database for future searches to automatically suggest said second effective search criterion when said first search criterion is entered.