Patent ID: 8171415

Claim:
A method for implementing a roles based outage management workplace comprising: serving an outage workplace from a network server to a client used by an identified user, wherein views of said outage workplace comprise a geography view that graphically presents spatially related geographic data illustrating a geographic map corresponding to a network of managed resources, wherein another of said views comprise a system view presenting a schematic of an operational resource within the network of managed resources, wherein the geography view is configured to present a plurality of managed resources upon said geographic map, wherein a selection of one of the resources within the geographic view results in a presentation of data relating to the corresponding operational system being presented in the system view, wherein said outage workplace comprises: at least one alert view configured to automatically present a notification to at least one user whenever a value of dynamically obtained information or a condition of one of the managed resources exceeds a previously established boundary, wherein at least one user is indicated within a data store to be an individual responsible for taking corrective actions in regard to a situation indicated by the notification wherein when the notification is presented; a different view of the outage workplace that automatically presents communication specific items to each of the at least one users; and another view of the outage workplace that when the notification is presented, the another view automatically presents documents from a content repository related to the indicated situation and relevant as determined by a set of programmatic rules.