Patent ID: 7308492

Claim:
A method for use in remotely diagnosing an electronic device, comprising: initiating a diagnostic analysis of an electronic device; identifying the electronic device; determining whether the electronic device comprises a diagnostic controller; receiving a plurality of scripts for diagnosing the electronic device communicated over a distributed network, wherein the receiving the plurality of scripts includes receiving within the diagnostic controller at least one web page having one or more of the plurality of scripts and the diagnostic controller extracting at least one of the plurality of scripts from the at least one web page; remotely receiving the diagnostic controller over the distributed network prior to the identifying the electronic device; determining whether at least one of the plurality of scripts was previously received; storing those scripts that were not previously received; determining whether one or more of the plurality of scripts determined to have been previously received are updated scripts of one or more scripts previously received; storing the one or more updated scripts when the one or more updated scripts are updated scripts of the one or more previously received scripts; remotely initiating a first diagnostic instruction with at least one of the plurality of scripts; receiving a response based on the first diagnostic instruction; determining a second diagnostic instruction based on the response; and remotely initiating the second diagnostic instruction with at least one of the plurality of scripts.