Patent ID: 7835511

Claim:
A method of distributing incoming calls, comprising: for each of a plurality of call destinations, wherein each of the call destinations comprises inbound links configured to receive incoming calls: accumulating first information regarding prior usage of the inbound links of the call destination by call controllers configured to route the incoming calls to the call destination; wherein accumulating the first information comprises: maintaining historical information regarding a number of the inbound links available during a previous time period, a time period preceding the previous time period, and a current time period, and a number of the inbound links in use during the previous time period, the preceding time period, and the current time period; and determining a number of call initiations for the incoming calls to the call destination by each of the call controllers during the previous time period and the preceding time period; and generating second information comprising a number of the inbound links of the call destination allocated to each of the call controllers based on the first information; and routing the incoming calls to the call destinations by the call controllers based on the second information.