Patent ID: 8781094

Claim:
A method for facilitating communications employing context-based call routing, the method comprising: receiving, by a computing device, a context-based call routing information from a client application associated with a first subscriber specifying an alternative contact, a context selection, and a time-based rule; in response to receiving the context-based call routing information from the client application associated with the first subscriber, publishing context information based on the context-based call routing information to a second subscriber; receiving, by the computing device, a request for a call from a client application associated with the second subscriber based on a context-based call routing form that includes the alternative contact based on context information and a subject of the call to be placed to the first subscriber, the request including a text box allowing the second subscriber to input text describing the subject of the call; and in response to receiving the request for the call from the client application associated with the second subscriber to one of the first subscriber and the alternative contact, routing the call according to the request.