Patent ID: 7386547

Claim:
A system for providing item recommendations in a knowledge management environment, comprising: a memory; a device, responsive to a user request, for recording an item on a hardcopy medium; a processor, for storing ratings of items and for generating recommendations for new items based on recommendation criteria; wherein an implicit rating comprises the user's request for recording the item on a hardcopy medium; wherein, responsive to the user request, the processor stores an implicit rating for the requested item in the memory, determines whether, based on the implicit rating and the recommendation criteria, to generate an item recommendation, and responsive to meeting the criteria for generating a recommendation, generates a recommendation of a new item; and a knowledge management service located on a distributed network remote from the device for providing services associated with items in the system comprising: a repository and a processor, wherein for each item requested to be recorded, the knowledge management service stores an electronic copy of the recorded item in the repository, generates and stores a record of the user request with the requested item in the repository and associates a service with the requested item.