Patent ID: 7929685

Claim:
A method for distributing a call from a caller to a call center site, the method comprising: collecting a first dataset relating to said call from said caller in response to receiving the call at a hosting facility, wherein collecting the first dataset comprises forming a first set of data based on the first dataset in a first database, wherein said first dataset is collected at the hosting facility, the hosting facility comprising a network queuing system; queuing said call based on said first dataset; collecting, at the hosting facility, a second dataset from said call center site, wherein the call center site is located independently from the hosting facility, wherein the call center comprises a call center switch, and wherein the call center is adapted to receive and route a plurality of calls; updating said first set of data in response to an update of said second dataset; and routing said call to said call center site based on said first and second datasets, wherein the second dataset is independent of the first dataset.