Patent ID: 7693963

Claim:
A technical support process for multiple electrical power monitoring systems each of which has multiple types of devices coupled to a common server through a network, said process comprising providing a technical support group at one or more locations remote from said power monitoring systems and associated with the manufacturer of at least certain of said devices in said power monitoring systems, providing the owners of said power monitoring systems and said common servers with access to said remote technical support group so that said owners can request technical support from said group to solve a reported problems with said power monitoring systems, providing a portable storage medium to an owner of one of said power monitoring systems when that owner requests technical support from said remote technical support group for a reported problem with that power monitoring system, virtualizing said common server for said power monitoring system for which technical support was requested, loading the resulting virtualized server onto said portable storage medium, and providing that storage medium to said remote technical support group, using said virtualized server within said remote technical support group to analyze said server to arrive at a solution to the reported problem for which technical support is requested, and implementing said solution by accessing said common server that was virtualized.