Patent ID: 8811594

Claim:
A method comprising: providing, by a processing device, a graphical output comprising a map of a geographic area; receiving, by the processing device, data for a plurality of connections between customers and service representatives, the data for a connection of the plurality of connections comprising a customer location of a customer who requested assistance, a service representative location of a service representative that connected with the customer to provide the requested assistance and a connection type associated with the connection; and for the connection of the plurality of connections, performing the following by the processing device comprising: determining a start location and an end location based on the customer location and the service representative location of the connection; determining a path between the start location and the end location; and providing a visual indication of the connection in the graphical output, the visual indication comprising an image moving on the map of the geographic area from the start location to the end location along the determined path, wherein the image is selected based on the connection type.