Patent ID: 8831182

Claim:
A method for treating data errors while determining serving area responsibility for a service request call; the method comprising: (a) receiving said service request call; said service request call including a civic address indicating locus of origin of said service request call; (b) accessing a geographic information system database relating to said civic address; (1) when said geographic information system database does not include a street line segment containing said civic address, [a] proceeding to step (d); (2) when said geographic information system database includes a street line segment containing said civic address, [a] determining whether said street line segment is wholly contained within a serving area polygon of a polygon set relating to said serving area; (3) when said street line segment is not wholly contained within said serving area polygon, [a] recording a data deficiency via a change tracking record for later use in correcting data; [b] geocoding said civic address to approximate geographic location of said civic address; [c] determining an including serving area polygon containing said approximate geographic location as said serving area responsibility; and [d] proceeding to step (c); (4) when said street line segment is wholly contained within said serving area polygon, [a] determining said serving area polygon as said serving area responsibility; and [b] proceeding to step (c); (c) returning said serving area responsibility; and (d) terminating the method.