Patent ID: 7933743

Claim:
A method, comprising: determining, from two or more issue profiles each applying to a different network profile with different characteristics, an issue profile of a particular network, wherein the issue profile comprises a set of one or more particular issues that can affect operation of the particular network; establishing a set of numeric measures that is common to all issues in the set of one or more particular issues in the issue profile, wherein a numeric measure in the set of numeric measures comprises a value, for an issue, within an associated range of numeric values and wherein the numeric measure represents an amount of impact of the issue on the operation of the particular network; collecting one or more data points pertaining to the operation of the particular network; for each issue in the set of one or more particular issues in the issue profile: calculating, based on the one or more data points collected from the particular network, a set of numeric values, wherein each numeric value in the set of numeric values is associated with a numeric measure in the set of numeric measures; and determining, based on the set of one or more numeric values for the issue, a health index that represents a contribution of the issue to an overall health rating; and determining and storing, based on all health indexes that represent contributions of all issues in the set of one or more issues, the overall health rating that represents health of the particular network; wherein the set of numeric measures comprises a plurality of factors of the issue and a subjective-weight factor; calculating a numeric sum based on the plurality of factors of the issue; determining a risk factor of the issue, wherein the risk factor is a multiplicative product of the numeric sum and the subjective-weight factor; wherein the method is performed by one or more computing devices.