Patent ID: 8229977

Claim:
A web site construction system, comprising: a processor; a database coupled to the processor; a memory; and an application stored in the memory that, when executed by the processor, builds a frequently asked question facility for a first web site, the frequently asked question facility supported by a frequently asked question portion of the database, wherein the frequently asked question facility provides an interface for adding questions, adding answers, adding references to answers, and defining the subordination among a plurality of frequently asked question entries, builds a trouble reporting facility for the first web site, the trouble reporting facility supported by a trouble reporting portion of the database, wherein the trouble reporting facility provides an interface for adding trouble descriptions, identifying an individual assigned to fix the trouble, and adding comments, builds an enhancement tracking facility for the first web site, the enhancement tracking facility supported by an enhancement portion of the database and the enhancement tracking facility coupled to the trouble reporting facility so that an enhancement entry in the enhancement portion of the database is created by converting a trouble ticket entry in the trouble reporting portion of the database, builds a documentation facility for the first web site, the documentation facility supported by a documentation portion of the database, and provides a plurality of linkages between the frequently asked questions facility, the trouble reporting facility, the enhancement tracking facility, and the documentation facility, wherein the plurality of linkages comprise: a first linkage between an answer in the frequently asked question portion of the database and a trouble ticket entry in the trouble reporting portion of the database, a second linkage between an answer in the frequently asked question portion of the database and an item stored in the documentation portion of the database, and a third linkage between an answer in the frequently asked question portion of the database and an enhancement entry in the enhancement portion of the database.