Patent ID: 7519604

Claim:
A distributed service system comprising: a first database storing first selected historical information in a first selected spoken language, the first selected historical information comprising first product repair information reported by a first service technician after performing repairs on another product similar to a product being repaired; at least a second database storing at least second selected historical information in at least a second selected spoken language, the second selected historical information comprising second product repair information reported by at least a second service technician also after performing repairs on another product similar to the product being repaired; and a troubleshooting engine in communication with said first database and said at least second database, said troubleshooting engine for receiving repair information from any of the first and at least second service technicians, and said troubleshooting engine for assembling a repair guide based at least in part on the received information and on selected information of the first selected historical information and the at least the second selected historical information, wherein said troubleshooting engine further comprises a translator configured to translate between the first selected spoken language and a different language comprising the second selected spoken language.