Patent ID: 7596504

Claim:
A computer program product for managing contact information of support people for one or more applications each application having On Shift support hours and Off Shift support hours and a plurality of On Shift and Off Shift support people, said program product comprising: a computer readable storage medium; program instructions stored on said computer readable storage medium for execution on a computer, comprising: first program instructions to receive a request to view contact information for a plurality of support people for an application, and in response, determine whether said request occurs during said On Shift support hours or said Off Shift support hours for said application, and second program instructions, responsive to said request occurring during said On Shift support hours for said application, to determine the support people who are On Shift and the support people who are Off Shift for said application, and direct display of contact information of said On Shift support people and said Off Shift support people in a list wherein said support people who are On Shift are listed before said support people who are Off Shift; said second program instructions, further responsive to said request occurring during said Off Shift support hours for said application, to determine the support people who are Off Shift and the support people who are On Shift for said application, and direct display of contact information of said Off Shift support people and said On Shift support people in a list wherein said support people who are Off Shift are listed before said support people who are On Shift; third program instructions to create a database specifying said On Shift support hours and said Off Shift support hours for each of said one or more applications, and specifying which of said support people are On Shift and which of said support people are Off Shift for each of said On Shift support hours and Off Shift support hours, wherein the plurality of said On Shift support people includes an On Shift primary support person and an On Shift backup support person, and the plurality of said Off Shift support people includes an Off Shift primary support person and an Off Shift backup support person, and wherein in each of said display of contact information of support people, the respective primary support person is listed before the respective backup support person.