Patent ID: 7843868

Claim:
A service quality management device for managing a quality of a communication service provided on a network as management target, comprising: a service information acquiring unit to acquire service information containing information about each of sessions for the communication service; a network configuration information acquiring unit to acquire network configuration information about the network; a regulation unit to determine at least one of the sessions as a session of which acceptance should be regulated; an information acquiring unit to acquire a traffic volume of each of the sessions on the basis of the service information and to reacquire a traffic volume regulated with respect to the session of which acceptance should be regulated; a route determination unit to extract, for each of the sessions, a link configuration between relay devices connecting each of session-connected terminals to the network and a cost value of each of links in the network from the service information and from the network configuration information, and to determine a packet route for each of the sessions on the basis of the extracted link configuration and the extracted cost value of each of the links; a traffic calculation unit to calculate a traffic volume of each of the links in the network on the basis of the traffic volume of each of the sessions and the packet route for each of the sessions; a load calculation unit to calculate load of each of the links on the basis of the traffic volume of each of the links; a quality judging unit to judge that a quality of service actualized by the session is deteriorated if the load of at least one link in the links included in the packet route for the session exceeds a predetermined threshold value; and a changing unit to change, if the quality of service of even any one of the sessions is judged to be deteriorated, at least one of the cost values of each of the links, and to determine an optimal cost value of each of the links so that the qualities of services of all the sessions are not deteriorated by making the quality judging unit judge the quality of service again on the basis of the regulated traffic volume and the changed cost value.