Patent ID: 7764951

Claim:
A method comprising: establishing a predetermined communication frequency pattern between first and second users; determining first records of enterprise communications for the first user communicated with an enterprise system, the first records being communicated in at least two modalities over one or more devices, a modality being a mode of communication, and wherein the first records are accessible to the enterprise system associated with an entity; sending an agent to a first device to monitor non-enterprise communications for the first user, the non-enterprise communications being communicated in at least two modalities over one or more devices not accessible to the enterprise system; receiving second records of non-enterprise communications from the agent at a second device controlled by the enterprise system; measuring a communication frequency pattern using the first records of the enterprise communications and second records of the non-enterprise communications; and alerting at least one of the first and second users when the measured communication frequency pattern between the first and second users in at least two modalities over the one or more devices of the enterprise system and the non-enterprise system does not achieve a predetermined relationship with respect to the predetermined communication frequency pattern.