Patent ID: 6965870

Claim:
A method of alerting a telemarketing agent of a promotion opportunity in response to activity of a potential customer browsing a public server, comprising steps of: monitoring the public server using software, which is active on the public server, to determine if past or present browsing activity of the potential customer satisfies a predefined criteria, and examining information associated with the potential customer; and sending a message to the telemarketing agent, the message being generated by the software active on the public server, to advise the telemarketing agent of the promotion opportunity without any action by the potential customer to initiate communication with the telemarketing agent if the browsing activity of the potential customer or the information satisfies the predefined criteria, the message including means for identifying the potential customer to permit the telemarketing agent to dispatch an assistance invitation that is displayed to the potential customer to invite the potential customer to request communication with the telemarketing agent.