Patent ID: 8484063

Claim:
A system for determining a number of full time equivalents (FTEs) required by a service provider for providing an insurance related service to an insurance company, wherein the service includes the performance of repeatable insurance related tasks, the system comprising: a memory device configured to store information that includes: historical insurance related task data that indicates, for each of a plurality of workdays within a time period, a number of insurance related tasks that were assigned to the service provider; service provider capacity information that indicates a number of insurance related tasks that an FTE at the service provider can complete in a given time period; a first performance goal and a second performance goal, wherein the first performance goal indicates a first turnaround time (TAT) within which a first percentage of insurance related tasks are to be completed, and the second performance goal indicates a second TAT within which a second percentage of insurance related tasks are to be completed; a processor configured: to determine, responsive to the historical insurance related task data, the service provider capacity information, and the first performance goal, a minimum number of FTEs required to meet the first performance goal; to determine, responsive to the historical insurance related task data, the service provider capacity information, and the second performance goal, a minimum number of FTEs required to meet the second performance goal; and to determine a minimum number of FTEs required to meet the first and second performance goals, wherein the minimum number of FTEs required to meet the first and second performance goals is a weighted sum of the minimum number of FTEs required to meet the first performance goal and the minimum number of FTEs required to meet the second performance goal; and a display device configured to display the minimum number of FTEs required to meet the first and second performance goals.