Patent ID: 8429275

Claim:
A method for creating a social network map using non-voice communications, comprising: registering, by a processor, employment data of an employee; monitoring, by the processor, non-voice communications of the employee; generating, by the processor, a social network map of the non-voice communications of the employee and in accordance with the employment data; analyzing, by the processor, the social network map to provide a correlation to a network resource; and reallocating, by the processor, an additional network resource between the employee and another employee in the social network map based upon the correlation to support non-voice communications between the employee and the another employee; wherein the generating comprises: correlating information from the employment data to meta data associated with each one of the non-voice communications; determining a recipient and a location of each one of the non-voice communications based upon the correlating; associating a link between the employee and the recipient; and generating a score for each link between the employee and the recipient.