Patent ID: 6882961

Claim:
A computer based method for providing case base diagnostics for a work machine, the case bases being comprised of diagnostic information and processes related to the work machine, including the steps of: receiving from a user, a description of an initial problem related to the work machine; displaying two or more questions as a function of the initial problem; identifying inconsistent answers provided by the user to the two or more questions; displaying a first set of recommended actions, as a function of the initial problem; reading data values from the work machine in response to a user request; receiving an answer from the user to the at least one question; and, displaying a second set of recommended actions as a function of the initial problem and the answer to the two or more questions, wherein the second set of recommended actions is one of a subset of the first set of recommended actions, a set of other recommended actions, and a combination of recommended actions from the first set and another set.