Patent ID: 8736875

Claim:
A method for capturing contents displayed in a display screen executed via a processor of an image forming apparatus with a memory that stores executable instructions having the method, comprising: receiving a screen capture input; capturing a screen capture image of printing error content displayed in the display screen in response to the screen capture input received by the processor; providing selectable options to the user in a user interface menu in the display screen concurrent with capturing the screen image and in response to the screen capture input received by the processor; receiving an option selection input for at least one selectable option; processing the selectable option in response to the option selection input; providing an application function and associated menu details based on a task that corresponds to the at least one selectable option; and editing screen content of the screen capture image by inserting additional information within the screen capture image including data associated with the image forming apparatus comprising a serial number, a machine IP address, and a software set in which the data pertains thereto, and wherein the apparatus is a xerographic imaging device having xerographic components that include includes a transfer station that transfers toner to a print medium.