Patent ID: 7139776

Claim:
A method implemented at least in part by a computing device, the method providing documentation from a source of telecommunications documentation, the method comprising: receiving a list of telecommunications work items; creating a report based on the list of work items; determining if a link to a source of telecommunications documentation associated with a work item should be included in the report; when it is determined that a link to a source of telecommunications documentation should be included, adding the link to the source of telecommunications documentation to the report, wherein the link is based on a tracking key, the source of telecommunications documentation comprising one of the following: an automated routing and trunking system configured to store call routing and trunking information and an interconnection facility ordering system; providing the report to a user; retrieving the documentation from the source of telecommunications documentation when the user selects the link; and when it is not determined that a link to a source of telecommunications documentation should be included, returned to said receiving step.