Patent ID: 6895366

Claim:
A computer based system for providing a remedy for a failure of a product composed of a plurality of parts, comprising: means for entering information about said failure, said information comprising one or more free words; extracting means for extracting keywords from said one or more free words; a remedy database for storing remedies for failures registered therewith, the database being configured to be searched according to keywords; and means for: obtaining a plurality of the remedies stored in the remedy database based at least on the extracted keywords, thereby creating a group of obtained remedies; assigning a priority value to each of the obtained remedies based at least on a numerical weight associated with an inclusion of any of the extracted keywords in the obtained remedy and a number of the extracted keywords included in the obtained remedy; and ranking each of the obtained remedies based on the priority value associated with each obtained remedy, wherein said remedy database stores values each indicating effectiveness of each of said remedies, said value being updated in response to entry of data indicating that the remedy corresponding to the value was used and was useful.