Patent ID: 8515023

Claim:
A system for providing multi-language interpretation and sign language services in real-time comprising: a call processing computer for establishing communication between at least one system user and at least one service provider, wherein said call processing computer further comprises a directory module, for maintaining a real-time listing of at least one system user and at least one service provider, an authentication module for authenticating said at least one system user, a call routing module, for determining which said at least one service provider to call upon receiving a service request from said at least one system user, a call switching module for switching between calls, a call processing module for recording call parameters, a reporting module for reporting call statistics, a secondary module for determining said at least one service provider's availability to satisfy a request, a video integration module for enabling said system's communication with video capable devices, a call distribution module for seeking a particular service provider and an automated module for automating call recording, accounting and reporting; a video processing server in operative communication with said call processing computer; at least one system user site having a user interface device for said at least one system user, wherein said user interface device is in operative communication with said call processing computer and wherein said user interface device may be used for requesting at least one service; at least one interpreter interface device in operative communication with said call processing computer; and at least one sign language video device in operative communication with said call processing computer.