Patent ID: 8588736

Claim:
A non-transitory processor-readable medium storing code representing instructions to be executed by a processor, the code comprising code to cause the processor to: receive from a mobile device at a device separate from the mobile device a first signal having a real-time usage value associated with operation of the mobile device and a second signal having a real-time quality-of-service data associated with operation of the mobile device; receive at the device information on a service level agreement for the mobile device, the service level agreement being between a carrier and a carrier customer; send a first command from the device to the mobile device when the operation of the mobile device crossed a first threshold condition of the service level agreement, the first command configured to cause the mobile device to implement an operational change at the mobile device in response to the command; and send a second command from the device to an enterprise telecommunications manager associated with the mobile device when the operation of the mobile device crosses a second threshold condition of the service level agreement, the second command having an indication of a contractual monetary remedy due from a carrier associated with the service level agreement when the quality of service falls below contractually agreed service levels.