Patent ID: 8224901

Claim:
A method for inserting collaborative content in a document distributed to one or more viewers, the method comprising: registering an FAQ (frequently asked questions) for a document having an embedded object, the FAQ including one or more Q&A pairs associated with the document, wherein registering the FAQ for the document includes defining a list of instant messaging (IM) endpoints and filters for each IM endpoint that determine when that IM endpoint is available to answer questions and a type of questions that that IM endpoint will answer, each IM endpoint representing an author or group of authors of the document; receiving, from at least one electronics device rendering a copy of the document having the object embedded therein, a request from the embedded object to acquire the FAQ that is registered for the document; transmitting the FAQ including the one or more Q&A pairs associated with the document to each electronics device from which a request is received; receiving a question from the object embedded in the copy of the document rendered on a given electronics device; and applying the filters for each IM endpoint in the list of IM endpoints to a content of the question to select at least one of the IM endpoints as a candidate for answering the received question.