Patent ID: 8630610

Claim:
A method comprising: at a call center, receiving a call from a caller, the call pertaining to occurrence of an event for which the caller provides event information to the call center; obtaining a location of the caller based on geographic information associated with the call; evaluating the event information and the geographic information; identifying a plurality of other sources of information, potentially relevant to the event, wherein the other sources of information comprise one or more individuals proximate to the location of the caller and one or more sources of electronically generated information related to the event, based on the event information and the geographic information associated with the caller; and obtaining additional information about the event from one or more of the plurality of other sources of information, wherein obtaining additional information comprises: initiating communication with one or more individuals that are proximate to the location of the caller and, as a result of initiating communication, receiving additional information related to the event from the one or more individuals; and retrieving additional information generated electronically by individuals that are proximate to the location of the caller.