Patent ID: 7454606

Claim:
A maintenance device for remotely accessing and repairing failed computer systems, the maintenance device comprising: a. an internal functional operations comprising a Broadcom capability means, a network card, an auto dialer, a VOIP means, a button, a memory, a memory controller, a microphone, and a speaker, the auto dialer configured to dial a specific remote IP address, the VOIP means initiated by the button and operationally connected to a speaker from which a user may hear a responding technician's communications and a microphone through which a user may communicate with a responding technician, the memory also storing a custom programmed user platform matching that of the failed computer's user platform, the memory controller controlling read/write operations to and from the memory, the microphone operationally connected to the internal functional operations, and the speaker operationally connected to the internal functional operations; b. the custom programming of the user platform in the memory enabling the maintenance device to be compatible with multiple operating systems; c. the connection of the maintenance device to a computer system being external from a computer, and lying connectively between the computer and external accessories of a computer comprising a monitor, a keyboard, and a mouse of a computer, and enabling the maintenance device to be operationally capturing information passing between the computer and the external accessories, operationally controlling the computer and the external accessories by remote access, and operationally allowing the diagnosis and repair of the failed computer system; d. a housing retaining the internal functional operations, and having an USB cable, an area for a microphone, an area for a speaker, an area for a button connected to the VOIP means, and at least one port, the USB cable operatively connecting the internal functional operations to a USB port of a computer, the at least one port receiving the connection cord of an external computer accessory and operationally connecting the external computer accessory to the internal functional operations; and e. a power supply means.