Patent ID: 8418232

Claim:
A method of providing resource access to a plurality of users within a computer network of the automatic contact distribution system comprising: providing a respective extensible permission set assigned to each respective user of the plurality of users that defines a limited plurality of network features within the computer network that the respective user can access providing a continuum of access, wherein each respective extensible permission set is associated with at least one access point and includes a hierarchy of permission levels; a respective user of the plurality of users signing into the computer network of the automatic call distribution system via one of the at least one access points; the system retrieving the respective permission set for the respective user in response to signing into the network; and the system providing the respective user with limited access to the computer system based upon the respective permission set and wherein the respective permission set is used to detect activation of softkeys that are not allowed by the respective permission set mad any packets associated with the activation are deleted in response to detection.