Patent ID: 7085679

Claim:
A method for performing an evaluation of the quality of performance of a service involving a person at a remote facility comprising a plurality of stations, said method comprising: providing a user interface, said providing comprising receiving data indicative of said user interface, said data comprising a program of at least one tour of at least one station of said remote facility, said program generated by a remote host from a list comprising programs for a plurality of remote sites to be evaluated, said providing further comprising generating said user interface using said data, said generating of said at least one tour comprising providing a list of selected stations at said remote facility and providing a survey that incorporates at least one station from said list of stations; wherein said providing of said list of selected stations comprises, for each selected station, selecting data collection device and defining an interface depending on the selected data collection device; viewing, on said user interface, a moving video representative of a station showing said person; and using a tool displayed on said user interface, said tool for collecting data regarding the quality of performance of a service in accordance with said video.