Patent ID: 8131268

Claim:
A system for managing unintentional disconnection of a communication device from a communication, the system comprising: a processor; a computer-readable tangible storage device; program instructions, stored on the storage device for execution by the processor, to detect that a first communication device has been unintentionally disconnected from an ongoing communication with a second communication device; program instructions, stored on the storage device for execution by the processor, to inform the second communication device that the first communication device has been unintentionally disconnected from the ongoing communication; program instructions, stored on the storage device for execution by the processor, to enable recording of a voicemail message for a voicemail mailbox of the disconnected first communication device by a party using the second communication device before disconnecting the second communication device from the ongoing communication; program instructions, stored on the storage device for execution by the processor, to enable recording of a disconnection-specific voicemail greeting that is different from a standard voicemail greeting by the first communication device for use in response to a disconnection of the first communication device from a communication; and program instructions, stored on the storage device for execution by the processor, to insert a preamble to the voicemail message, wherein the preamble indicates that the voicemail message is the result of the first communication device unintentionally disconnecting from the ongoing communication and includes one or more of: a name of the party using the second communication device; a phone number of the party using the second communication device; and a duration of the ongoing communication before the party using the second communication device was transferred to the voicemail mailbox of the disconnected first communication device.