Patent ID: 7302051

Claim:
A system for managing resources of a call center operating inbound and outbound call campaigns and minimizing an automatic telephone call back comprising: a first location including a telephone line and a data terminal and a telephone both connected to said telephone line, said data terminal generating a call back request requesting a call back to said telephone over said telephone network, wherein said first location cannot support voice and data communication simultaneously; a data path interface, coupled to said telephone line, for receiving said call back request over said telephone line, for identifying call back data from said request, and for placing said call back data into at least one call record store for an outbound campaign; an automated dialer system, located at a second location remote from said first location and coupled to said data path interface, and responsive to said at least one call record store, for automatically retrieving telephone numbers to be dialed from said call record store, and for processing said telephone numbers as an outbound telephone call campaign; and means for causing said automated dialer system to substantially immediately dial said telephone number to be dialed over said telephone line and for substantially immediately and continuously redialing said telephone number to be dialed each time said automated dialer detects a busy signal and for causing said automated dialer system to reschedule a regular telephone number each time said regular telephone number dialer detects a busy signal.