Patent ID: 8681970

Claim:
A method for providing continuity over a series of transactions, the method comprising: establishing a communications transaction between a call center having a processor and a computerized appliance, the computerized appliance storing a data packet including context of a first transaction, wherein the communication transaction is via a first communications medium; receiving, by the processor from the computerized appliance, the data packet in response to the communications transaction; updating, by the processor, the data packet based on an updated context of the established communications transaction, wherein the updating by the processor includes storing the updated context in the data packet for a second transaction, and wherein the updated context indicates that the second transaction is unfinished; transmitting the updated data packet to the computer appliance; receiving by a second processor a request for interaction by the computerized appliance via a second communication medium different from the first communication medium; receiving by the second processor the updated data packet storing the updated context; and retrieving by the second processor the updated data packet for prompting an action in response to detecting that the second transaction is unfinished.