Patent ID: 8411840

Claim:
A method of changing operating parameters within an automatic contact distribution system that includes a plurality of functionally similar but structurally different automatic contact distributor subsystems which provide substantially the same functionality using different hardware components comprising: a user selecting an operating parameter for use by each of the plurality of functionally similar but structurally different automatic contact distributor subsystems comprising one or more processors in communication with one or more memory devices; defining a set of structural changes for each subsystem associated with each selected operating parameter and comparing the set of structural changes with an information content of an entered functional change; a respective conversion program for each of the plurality of functionally similar but structurally different automatic contact distributor subsystems, each of the respective conversion programs receiving the selected operating parameter from the user, retrieving a requirements list and comparing the selected operating parameter to the requirements list to determine conversion requirements; each of the respective conversion programs identifying missing information using the requirements list, searching a set of databases for the missing information, and prompting the user for the missing information if the missing information is not found by the searching and prompting the user for approval if there are any automatically converted fields; and incorporating the selected operating parameter into the respective subsystems in accordance with the conversion requirements.