Patent ID: 8621362

Claim:
A communication system for supporting collaborative interactions between an electromagnetic device user and a troubleshooting advisor engaged in troubleshooting support activities for the electromechanical device, comprising: an electromechanical device including a user detachable display unit detachably mounted to the device, the device and display unit configured to generate and display on the detachable display unit a dynamic virtual representation of the device including a model of the device orientated to a perspective of the device user's position relative to the device and a sensed state of the device, wherein a first communication link is configured to communicate data between the display unit and the device, the data being characteristic of the sensed state of at least one component of the electromechanical device; and a remote troubleshooting interface configured to display the dynamic virtual representation of the device orientated to the perspective of the device user's position relative to the device and the sensed state of the device; wherein a second communication link is configured to provide bidirectional data communications between the electromechanical device and the remote troubleshooting interface, wherein the communication system is configured to update the dynamic virtual representation of the device displayed on the detachable display unit based on a change in the position of the device user relative to the device and the sensed state of the device, and the communication system is configured whereby the dynamic virtual representation of the device is communicated by the second communication link to the remote troubleshooting interface and synchronized with the troubleshooting interface.