Patent ID: 8259925

Claim:
A method for communicating an estimated wait time to a potential customer, the method comprising: collecting data from a plurality of customer devices, the customer devices comprising a first customer device; a server determining actual wait time information based on the collected data for a specified enterprise; storing the actual wait time information in a non-transitory computer readable medium; the server determining current wait time information based on the collected data for the specified enterprise; storing the current wait time information in the non-transitory computer readable medium according to a classification type; determining at least one of: (a) estimated wait time information based on the stored actual wait time information obtained from the customer devices, and (b) anticipated wait time information based on the stored current wait time information obtained from the customer devices and the stored actual wait time information obtained from the customer devices; transmitting at least one of the estimated wait time information and the anticipated wait time information to the first customer device or a communication device of the potential customer such that the at least one of the estimated wait time information and the anticipated wait time information is displayable at the first customer device or the communication device of the potential customer.