Patent ID: 7305352

Claim:
A computer network system for facilitating a plurality of sales activities to be performed by at least one sales staff in a business transaction carried out between the at least one sales staff and at least one customer, comprising a first terminal which is used by the at least one customer; a second terminal which is used by the at least one sales staff; a database which stores customer-management data representing information regarding the at least one customer; a first server which provides said first terminal with at least one Web page, upon accessing of said first terminal toward said first server, stores access-history information representing access history of said first terminal, in an access-history storage; and a second server which receives the access-history information from said first server, acquires customer-management data corresponding to the at least one customer specified in the access-history information, from said database, creates target information, based on the access-history information and the customer-management data, and provides said second terminal with the created target information, thereby informing the at least one sales staff about a most suitable time and way to make contact with the at least one customer, wherein said database stores transaction-history information regarding the business transaction between the at least one sales staff and the at least one customer, said second server acquires transaction-history information corresponding to the at least one customer specified in the access-history information, from said database, in order to create the target information, and said second server analyzes behavior of the at least one customer, based on the access-history information, the customer-management data and the transaction-history information, in order to create the target information.