Patent ID: 8804173

Claim:
A method performed by an apparatus management device having one or more processors, the apparatus management device being connected via a network to communication apparatuses, the method comprising: receiving, by the one or more processors, an information acquisition request for a specified communication apparatus of the communication apparatuses; determining, by the one or more processors, whether a queue item for the specified communication apparatus has already been generated; when the queue item for the specified communication apparatus has already been generated, searching, by the one or more processors, an apparatus list to find an unprocessed information acquisition request that has been sent previously for the specified communication apparatus and has not been processed; when the unprocessed information acquisition request is found, generating, by the one or more processors, an information list by combining the received information acquisition request and the unprocessed information acquisition request; and executing, by the one or more processors, an information acquisition process for the received information acquisition request and the unprocessed information acquisition request based on the generated information list.