Patent ID: 6873970

Claim:
A system for the remote ordering of menu items from one of multiple order fulfillment centers located in a spectator venue that has identifiable seats occupied by event patrons, said system enabling a patron to self-order selected items from a menu by voice or keypad input on a hand-held communication device via the public telecommunications and Internet infrastructure, for delivery to an identified seat, comprising means for associating a seat identificatian code for the identified seat with an order for selected menu items, an order-taking computer for communicating with said hand-held communication device via the public telecommunications and Internet infrastructure to receive said order from said hand-held communication device, an order-processing computer located in the venue in communication with said order-taking computer, including means for directing said order, including seat location, to order fulfillment personnel in one of multiple venue order fulfillment centers that is selected to assure prompt and accurate delivery of the order, for processing and delivery to the identified seat, means for confirming order receipt by said order-processing computer to said hand-held communication device, providing patron payment account information to associate with the order, and automatically charging the cost of the order to the patron account without intervention by the patron or order fulfillment personnel apart from delivery confirmation.