Patent ID: 7372956

Claim:
A method for establishing a remote agent station from a call center, comprising steps of: (a) implementing a dial-up data link between a computer platform at the remote agent station and a CTI processor connected to a telephony switch at the call center, wherein enabling the data link includes a log-in procedure, and wherein once established, the connection may be renewed after being broken by a reduced log-in procedure; (b) receiving incoming calls at the call center; (c) determining to switch a selected one of the incoming calls to an agent at the remote agent station; (d) placing a call from the call center to a telephone at the remote agent station via a telephone line connected to the telephone; (e) detecting the incoming call by a TAPI-compliant device connected to the computer platform at the remote agent station and to the telephone line to the telephone at the remote agent station, initiating thereby a dial up of the data link with the reduced log-in procedure; (f) switching the selected incoming call to the remote agent station; (g) retrieving data associated with the selected incoming call from a database at the call center; and (h) forwarding the data associated with the selected incoming call to the computer platform at the remote agent station via the open data link.