Patent ID: 7136823

Claim:
A quality assurance method for an information technology services solution, comprising: defining a first information technology services solution by a provider having a business objective for a customer having a need; performing a first assurance review of the first solution to determine whether the first solution is technically viable and deliverable, and whether the first solution includes technical risk identification and assessment; performing a second assurance review of the first solution to determine whether the first solution satisfies both the business objective of the provider and the need of the customer; defining a second information technology services solution by the provider, wherein the second solution comprises: (a) correcting any deficiencies identified in the first assurance review with respect to whether the first solution is technically viable and deliverable, and with respect to whether the first solution includes technical risk identification and assessment; and (b) correcting any deficiencies identified in the second assurance review with respect to whether the first solution satisfies both the business objective of the provider and the need of the customer; obtaining a commitment by the customer to the second solution; and periodically performing a project management review to verify that the second solution is being managed as defined and is meeting the need of the customer.