Patent ID: 8015223

Claim:
A method for operating a computer system for the translation of telecommunications trouble tickets comprising: receiving a native telecommunications trouble ticket, which includes information concerning a problem that occurred for a user of a telecommunications system, from a first telecommunications trouble ticket system; translating the native telecommunications trouble ticket into a master telecommunications trouble ticket comprising additional data fields for other information in addition to the information from the native telecommunications trouble ticket; storing first data, which includes at least some of the information from the native telecommunications trouble ticket, in a database; retrieving second data, which includes additional information related to the native telecommunications trouble ticket, from the database; merging at least some of the second data into the master telecommunications trouble ticket comprising populating the additional data fields with the additional information retrieved from the second data; translating the master ticket into a first enhanced telecommunications trouble ticket that includes the information from the native telecommunications trouble ticket and the additional information from the second data configured for use by the first telecommunications trouble ticket system; and sending the first enhanced telecommunications trouble ticket to the first telecommunications trouble ticket system.