Patent ID: 8498009

Claim:
A system for determining a cause of lateness of a print job, the system comprising: a computing device; and a computer-readable storage medium in communication with the computing device, wherein the computer-readable storage medium comprises one or more programming instructions for: identifying a late print job, wherein a lateness associated with the late print job is an amount by which a turnaround time associated with the late print job exceeds a threshold value, identifying a plurality of document production stations in a print shop that processed at least a portion of the late print job, for each identified document production station, determining an associated contribution value representing a contribution of the document production station to the lateness, determining one or more sources of the lateness from the identified document production stations based on the associated contribution values, displaying a first visual depiction that visually depicts a measure of a contribution of each of the identified document production stations to a collective lateness of the print shop, receiving a user selection of one of the document production stations identified in the first visual depiction and a time period, and in response to the user selection, displaying a second visual depiction of one or more print jobs processed by the document production station during the time period.