Patent ID: 8478624

Claim:
A method for assessing quality of recorded service data, comprising the steps of: a computer selecting and processing multiple tickets to produce a keyword dictionary of terms in the multiple tickets; the computer receiving, by the processor, a record containing service data at a service record evaluator, the record comprising a specified ticket having a plurality of information fields, the plurality of information fields including a pull down field and an open end text field; the computer selecting the pull down field and the open end text field; the computer determining a first numerical quality score for the pull down field; the computer, using the keyword dictionary, identifying keywords included in the open end text field; the computer determining a second numerical quality score for the open end text field by multiplying a count of the keywords in the open end text field times a length of a work order description in the open end text field and a coefficient that normalizes the length of the work order description against a corpus of the multiple tickets; the computer combining the first numerical quality score and the second numerical quality score to obtain a cumulative quality score for the record; the computer determining that the cumulative quality score is less than a minimum quality threshold; and the computer generating, responsive to determining that the cumulative quality score is less than the minimum quality threshold, a message indicating one or more fields with insufficient quality scores.