Patent ID: 7204426

Claim:
A support system comprising: a reader/writer for communications with an information carrier, the reader/writer comprising: a measuring unit configured to measure communication state data serving as an indicator of a state of the communications with the information carrier; a first storage unit configured to store the communication state data and a control parameter required to the communications with the information carrier; and a first transmitting unit configured to read out the control parameter and the communication state data to transmit them; a computer communicable with the reader/writer, the computer comprising: a communication unit configured to receive the transmitted control parameter and the communication state data and to transmit the control parameter and the communication state data through a network; and a support server communicable with the computer through the network, the support server comprising: a first receiving unit configured to receive the control parameter and the communication state data transmitted via the network from the computer; a determining unit configured to determine an update control parameter based on the received control parameter and the communication state data; and a second transmitting unit configured to transmit the determined update control parameter to the computer, the communication unit of the computer being configured to receive the update control parameter to transmit it to the reader/writer, wherein the reader/writer further comprises: a second receiving unit configured to receive the transmitted update control parameter to update the control parameter stored in the first storage unit to the received update control parameter.