Patent ID: 8265238

Claim:
An apparatus comprising: one or more processors; and a memory coupled to the processors comprising instructions executable by the processors, the processors operable when executing the instructions to: identify, automatically and without user input, an incoming call from a first endpoint to a second endpoint as a concurrent or non-concurrent call, wherein the incoming call is identified as a concurrent call if the second endpoint is connected to a voice mailbox associated with the first endpoint when the incoming call originates; prompt a user associated with the second endpoint to indicate by a user input whether the user wishes to terminate a connection between the second endpoint and the voicemail box of the first endpoint; and in response to user input indicating that the user wishes to terminate the connection between the second endpoint and the voicemail box of the first endpoint, trigger one or more call-handling events, wherein the user input is a voice response received from the user associated with the second endpoint during an interactive voice response (IVR) session, the voice response received from the user while the user is connected with the voice mailbox associated with the first endpoint.