Patent ID: 8194275

Claim:
A diagnostic system for at least one document processing device, the diagnostic system comprising: a connection to at least one input-output terminal (IOT) of at least one document processing device through at least one existing device interface to provide a common device model, common information management (CIM) application programming interface (API), and an environment in which device services can run; data collection and display functionality; a user interface (UI) accessible by a user and in communication with an operating system of the at least one document processing device, the UI including at least one UI element representing at least one diagnostic routine for the at least one document processing device; a services platform; at least one application programming interface (API) for remote connectivity and device-centric services; and at least one device model agent (DMA) representing the at least one document processing device to a remote services host that provides services to which the at least one document processing device can subscribe and to a remote asset management system.