Patent ID: 7725385

Claim:
A system for facilitating handling of a post-transactional credit account dispute comprising: a log-in for accepting and authenticating log-in information from a user; an inbox for providing an electronic inbox to each user of the system, wherein the inbox allows a user to view and access all forms relating to credit account disputes to which the user has access; a storage device having a plurality of pre-existing dispute handling forms stored thereon, the forms having pre-defined content capable of being viewed and field-populated by the workstations, wherein the forms include initiator forms arranged in an initiator form selection and responder forms arranged in a responder form selection; and a first server in communication with the log-in, inbox, and storage device of the system as well as with a first workstation capable of receiving commands from a dispute-resolution initiator and a second workstation capable of receiving commands from a dispute-resolution responder, the initiator and the responder being users of the system, wherein each form that is field-populated by one of the workstations is accepted for processing only if it identifies the post-transactional credit account dispute, the initiator, and the responder, and wherein a field-populated initiator form is made available to the responder via an inbox corresponding to the responder and a field-populated responder form is made available to the initiator via an inbox corresponding to the initiator.