Patent ID: 8417289

Claim:
A method for determining one or more characteristics of a caller associated with a communication device, the method comprising: a first telecommunication device receiving an incoming call from a second telecommunication device; in response to receiving the incoming call: detecting one or more biometric characteristics within the incoming call; analyzing the one or more biometric characteristics of the incoming call received from the caller, wherein the biometric characteristics can comprise one or more of: a voice pitch, a voice intensity, a voice volume, a velocity of words, a time between words, and a breathing intensity; and receiving a result of the analysis, wherein the result depicts one or more of: the mood, the gender, the age, and the urgency of the caller; and determining a mood, gender, age, and urgency of the caller that placed the incoming call, wherein the one or more biometric characteristics of the incoming call are utilized to determine the mood, the gender, the age, and the urgency of the caller; and generating an error analysis of the analyzed results, wherein the error analysis depicts a measure of confidence in the result of the analysis; associating the error analysis with one or more of the mood, the gender, the age, and the urgency of the caller; generating an output that identifies the one or more received biometric characteristics of the incoming call; and outputting the error analysis when a display of one or more of the mood, the gender, the age, and the urgency of the caller is generated.