Patent ID: 8589533

Claim:
A system for maintenance support of at least one of electronically actuated and monitored appliances implemented within an electronically networked automation system, comprising: a monitoring unit comprising a processor which processes present operating parameters for the appliances in order to establish a servicing state of the appliances using comparison operating parameters and an external SSIS (Service Support Information System) server for logically combining a servicing request established by the monitoring unit with appliance-specific servicing performance information stored in a database and forwarding this information in file form to electronic mobile terminals belonging to a servicing personnel in order to perform servicing; wherein the servicing performance information comprises: a video clip for providing audio-visual information about at least one of setup and servicing features of the appliance to be serviced; and navigation information for finding the appliance to be serviced within the automation system accommodated in a building or factory site section, from an entrance to the building or factory site section.