Patent ID: 7068642

Claim:
A method of propagating exclusion records between a plurality of distributed call centers, each said call center including a computer telephony integration (CTI) system having a dynamic data record exclusion system, said dynamic data record exclusion system having at least one exclusion table, said plurality of call centers linked over a computer network, said method comprising the steps of: maintaining at least one exclusion table in said first call center's dynamic data record exclusion system, said at least one exclusion table for holding at least one exclusion record; sending said at least one exclusion table including said at least one exclusion record and a list of distributed call center CTI systems to which said at least one exclusion table should be exported to an exclusion record exporter; saving said at least one exclusion table including at least one exclusion record to be exported in a transfer file; transferring said transfer file to a defined directory at said at least one distributed call center CTI system; searching, using an exclusion record importer, said defined directory to identify if at least one new file has been transferred to said defined directory; and copying said at least one exclusion table including at least one exclusion record stored in an identified new transfer file to an appropriate exclusion table maintained in said distributed call center CTI system's dynamic data record exclusion system.