Patent ID: 8782472

Claim:
An information handling system (IHS) troubleshooting system, comprising: a customer IHS that is configured to be coupled to a network, wherein the customer IHS includes: a customer management system that is configured to detect a failure in a managed system and, in response, immediately trigger a device snapshot of the customer IHS, wherein the customer management system includes: a first management pack that detects the failure and, in response, generates a first log event that indicates the failure; and a second management pack that detects the first log event indicating the failure and, in response, generates a second log event to trigger the device snapshot; at least one managed system including a device snapshot engine that is configured, in response to the customer management system triggering the device snapshot of the customer IHS, to immediately create the device snapshot of the customer IHS; a device snapshot storage that is configured to store the device snapshot of the customer IHS; and a snapshot communication engine that is configured to send the device snapshot of the customer IHS over the network to a support IHS.