Patent ID: 7065496

Claim:
A system for managing a telecommunications service provider contract between a telecommunications service provider and a user, the system comprising: a server; an agreements database accessible by the server, the agreements database having stored thereon telecommunications performance data indicative of minimum telecommunications service performance required by at least one service provider agreement; a user preferences database accessible by the server, the preferences database having stored thereon user preference data indicative of a user specified threshold corresponding to a maximum allowable deviance from the minimum telecommunications service performance; a performance measurement module in communication with the server; the performance measurement module gathering actual telecommunications performance data indicative of actual telecommunications service performance provided to the user for a telecommunications network configuration; a variance calculator module in communication with the server, the variance calculator module determining agreement conformity status by determining whether the telecommunications service performance provided to the user and indicated by the gathered actual telecommunications service performance data corresponds with the minimum telecommunications service performance indicated by the contracted performance data within the maximum allowable deviance indicated by the user preference data; said threshold defining a limit for the maximum allowable deviation from the minimum telecommunications service performance; and a notification module in communication with the server, the notification module notifying a recipient that the determined agreement conformity status has exceeded the threshold; wherein the telecommunications service provider agreement comprises a performance metric selected from the group consisting of: market rates, contract constructs, service level agreement constructs, network design optimization and utilization and combinations of these.