Patent ID: 8068780

Claim:
A method of training a user via error spotting using an interactive electronic training system, the method comprising: causing a first training presentation of a first interaction of at least two people to be presented on a user terminal, wherein the user is not asked to electronically identify interaction errors during the first presentation; causing a second training presentation to be presented on the user terminal, wherein the second training presentation replays the first interaction, and instructing the user to identify at least one interaction error event; determining if the user identified during the second training presentation, an occurrence of a first interaction error event within a first window period, wherein the first window period occurs during the replay of the first interaction, and the second training presentation is continuously played during the first window period; providing the user with positive feedback if the user identified the occurrence of the first interaction error within the first window period; if the user did not identify the occurrence of the first interaction error event within the first window period, automatically replaying at least a portion of the first interaction that was presented during the first training presentation and the second training presentation, wherein the portion of the first interaction includes at least the first interaction error event; pausing the second training presentation and presenting at least a first quiz to the user, the first quiz related to the first interaction error; receiving the user's response to the first quiz; presenting a second quiz to the user, wherein the user is to identify a statement or phrase spoken by a first individual during the first interaction, which represented opportunities that were missed by a second individual in the first interaction; receiving the user's response to the second quiz; and scoring the user's performance based at least in part on the user's first quiz response and the user's second quiz response.