Patent ID: 8489061

Claim:
A method for relaying and managing service calls, comprising the steps of: a customer terminal sending a call, the call including a call message sent to a server, the call message comprising call information including identification data of the customer terminal and a reason for the call, the reason including a specified desired service; a service terminal receiving an assignment based on the customer terminal sending the call, wherein, the call information is transmitted from the customer terminal to the server, the sever selects a service provider by the server reading additional service provider data which indicates a suitable service provider that provides the specified desired service, in which server-based data on the service providers comprise data for establishing a connection to the service provider's service terminal and the additional service provider data, whereby the call arriving at the server activates the server's selection of the suitable service provider on the basis of the data contained in the call and said additional service provider data, and the server sending the assignment to the service terminal in accordance with contact information of selected service provider, wherein the additional service provider data comprises information concerning the particular service providers, the selected service provider providing the desired service; and the server maintaining i) a log memory storing a log of received calls, assignments sent from the server to each service provider, and assignment acknowledgements sent by each service provider to the server acknowledging reception of the assignments, and ii) service-completion acknowledgements, sent by each service provider to the server, acknowledging completion of services corresponding to the assignments sent to each service provider.