Patent ID: 8483383

Claim:
A method of scheduling calls comprising: providing a calling period divided into a plurality of sub-periods, each sub-period for permitting making a plurality of calls; determining a historical group call completion ratio associated with each of the plurality of sub-periods based upon prior call history for a group of a plurality of call targets of a selected type; exponentially scaling each respective determined call completion ratio using a selected adjustable exponent which is adjusted to match an outgoing call volume with agent availability in real time; placing a plural number of calls during each respective sub-period of the calling period where the number of calls placed during at least some of the sub-periods is determined based upon the respective exponentially scaled call completion ratio; and normalizing a sum of the exponentially scaled call completion ratios to a value of 1.0 to generate a normalized completion ratio for each respective sub-period and multiplying a total number of planned calls by the normalized completion ratio for each respective sub-period to obtain a respective number of calls to be made for each respective call sub-period.