Patent ID: 7555114

Claim:
A method of analyzing an outbound calling campaign, comprising the steps of: providing an outbound campaign having an automated system, including at least a computer device operatively coupled with a monitoring station and a communications network, that initiates calls to a plurality of contacts over the communications network, detects and identifies signals transmitted from said contacts and provides specific responses to particular signals transmitted from said contacts; said automated system being programmed to identify live responses and prerecorded messages transmitted from said contacts and transmit different prerecorded messages to said contacts based on the identification of a live response or a prerecorded message from said contact; said automated system being programmed to provide said contact a set of options from which the contact may make a selection by providing an audible responsive transmission to said automated system; said automated system being further programmed to identify audible responses transmitted by said contact; providing at least one human call monitor who uses the monitoring station to listen to the signals transmitted from said contacts and the responses to said particular signals transmitted from said contacts for at least a portion of said calls; said human call monitor listening to said calls contemporaneously with said calls being initiated by said automated system; providing said at least one human call monitor with a predetermined set of call criteria to monitor while listening to said calls; wherein said call criteria comprising a successful identification by said automated system of a live response or a prerecorded message from said contact; and an identification of hang-ups by said contacts during said calls and at which time during said calls said hang-ups occur; and recording data generated by the monitoring of said call criteria by said human call monitor; and generating an analysis report of said call campaign using said data.