Patent ID: 6961417

Claim:
A method for effectuating in real-time a request to modify a customer's communication service, comprising: receiving a request to modify a customer's communication service at a computer server (“Server”); determining whether more than one network element needs to receive a message regarding the customer's request; in response to receiving the request, formulating a first message in an Internet protocol format at the Server and forwarding the first message to a first network element, and forwarding the first massage to a second network element after formulating the first message at the Server; in response to receiving the first message at the first network element, modifying a customer data stored in a storage element associated with the first network element and modifying a customer data stored in a storage element associated with the second network element in response to receiving the first message at the second network element; at the first network element, after modifying the customer data in the first storage element, formulating the first message into a second message, the second message reformulated from the Internet protocol format into an advanced intelligence network (AIN) message format and forwarding the second message to a switch; transferring a message between the first and second network elements to determine whether the customer data stored in the storage element associated with the second network element has been effectuated prior to the forwarding of the second message by the first network element to the switch; in response to receiving the second message, modifying a trigger at the switch, formulating a third message, and forwarding the third message to the first network element; in response to receiving the third message, formulating a fourth message in the Internet protocol format at the first network element and forwarding the fourth message to the Server, and in response to receiving the fourth message at the Server, delivering information to the customer, indicating that the request has been effectuated.