Patent ID: 8655336

Claim:
A system comprising: a memory within a mobile station; an issue report application stored within the memory of the mobile station; application programming interfaces (APIs) enabling the issue report application to communicate with at least one of a plurality of hardware or software components in the mobile station, wherein execution of the issue report application by a processor of the mobile station configures the mobile station to perform functions, including functions to: (a) provide a user interface to allow a user to input a description of the mobile station issue and to initiate a report; (b) via one or more of the APIs, collect information regarding conditions of at least one of a plurality of hardware or software components in the mobile station at about a time of the occurrence of the issue; and (c) responsive to a user input, transmit the report, including the description of the mobile station issue and the collected information, through a mobile communication network; a computer system coupled to the mobile communication network and having a processor; a storage device accessible by the processor of the computer system; and a life cycle management tool program in the storage device, wherein execution of the life cycle management tool program by the processor of the computer system configures the computer system to perform functions, including functions to: (i) receive the report from the mobile station via the mobile communication network; (ii) store the description of the mobile station issue and the collected information from the received report; (iii) send an electronic notification regarding the occurrence of the mobile station issue to staff of a technical center of a carrier of the mobile communication network for review and resolution of the mobile station issue; (iv) send an electronic notification regarding the occurrence of the mobile station issue to a system of a technician of a manufacturer responsible for at least one of a plurality of hardware or software components of the mobile station involved in the mobile station issue when a resolution to the mobile station issue is not identified by the staff of the technical center; and (v) provide communications with the system of the technician to allow the technician online access to the stored description of the mobile station issue and the stored collected information in real time.