Patent ID: 7711590

Claim:
A method comprising: a digital processing system (DPS) analyzing a plurality of aspects of a business, each aspect corresponding to an element of a particular domain of a set of domains wherein the plurality of aspects corresponds to a set of elements containing elements from at least two domains, wherein the DPS comprises a processor and a memory; the DPS determining a modification to the set of elements; and the DPS implementing each of the determined modifications to effect a customer relationship management (CRM) solution for the business, wherein the DPS determines the modification and effects the CRM solution by: providing an industry standard for the set of elements for the CRM solution, requiring a plurality of vendors to provide the CRM solution, associating each vendor from the plurality of vendors with one or more vendor-specific elements from the set of elements for the CRM solution, wherein each vendor from the plurality of vendors provides at least a portion of the CRM solution encompassing the business's aspects, certifying each of the plurality of vendors against the industry standard so as to provide consistency in terms of how the CRM solution-related elements are addressed by the plurality of vendors and in terms of the content of associated deliverables from the plurality of vendors, and creating and deploying the CRM solution by integrating vendor-specific portions of the CRM solution.