Patent ID: 8150011

Claim:
A method for geographically mapping call center information, the method comprising: receiving, by a device, call center data, where the call center data includes information associated with one or more call centers; receiving, by the device, call data, where the call data includes information associated with one or more calls transmitted to the one or more call centers and information identifying one or more locations of one or more callers associated with the one or more calls; associating, by the device, the call center data with the one or more calls and the call data with the one or more call centers to generate geographical data, where the geographical data includes: a geographical mapping of a location of the one or more call centers relative to the locations of the one or more callers; filtering, by the device, the geographical data based on a first set of rules to identify a portion of the geographical data for display; filtering, by the device, the portion of the geographical data based on a second set of rules, where the second set of rules are different from the first set of rules; generating, by the device, an alert based on filtering the portion of the geographical data, where the alert indicates that one of the one or more calls or one of the one or more call centers complies with the first set of rules and violates at least one of the second set of rules; and providing, for display and by the device, the portion of the geographical data and the alert based on the location of the one or more callers and the location of the one or more call centers.