Patent ID: 8214251

Claim:
A method of evaluating customer satisfaction with a plurality of print-related items, the method comprising: receiving a plurality of evaluator satisfaction ratings for each print-related item in a set of print-related items, wherein each evaluator satisfaction rating comprises an ordinal scale value; for each print-related item: determining, by a computing device, based on the received evaluator satisfaction ratings, a rating probability distribution for the print-related item, wherein the rating probability distribution comprises a plurality of probability values, wherein each of the probability values is associated with one of each of the evaluator satisfaction ratings associated with the print-related item, and determining, by the computing device, a similarity value between the rating probability distribution for the print-related item and for each other print-related item in the set of print-related items; dividing the set of print-related items into one or more clusters based on the corresponding similarity values, wherein each cluster comprises one or more print-related items; displaying a comparison of the one or more clusters to a user, wherein the comparison comprises one or more of: a comparison of the similarity values between one or more rating probability distributions associated with the one or more print-related items in one or more clusters, a comparison of rating variability between one or more rating probability distributions associated with the one or more print related items in one or more clusters, and a comparison of one or more average rating probability distributions associated with one or more clusters; and allowing the user to select a cluster having an average rating that exceeds an average rating threshold value and a standard deviation that is less than a threshold standard deviation value.