Patent ID: 8712366

Claim:
A system for routing emergency data messages to public safety answering points (PSAPs), said system comprising: a memory; an input/output (I/O) unit; a processing unit in communication with said memory and I/O unit, and configured to: receive an emergency data message and cell code identifier indicative of a location of a wireless communications device of a user, wherein the received emergency data message is of a data message type including at least one of text message, instant message (IM), email, photo message, and video message; identify PSAPs local to the user and configured to receive emergency data messages, wherein said emergency data messages are of a data message type including at least one of text message, instant message (IM), email, photo message, and video message; determine whether the capabilities of the identified PSAPs local to the user are matched with the data message type of the received emergency data message; based on the determination of whether the capabilities of the identified PSAPs local to the user are matched with the data message type of the received emergency data message, select one of the identified PSAPs to route the received emergency data message; route the received emergency data message to the selected PSAP; store historical information of emergency data messages communicated to PSAPs in said memory, the historical information including distribution of the emergency data messages; access the historical information stored in said memory; update the historical information stored in said memory after routing the emergency data message to the selected PSAP; receive data from respective PSAPs to which the emergency data messages were sent indicating that the emergency data messages were processed; and update the historical information in said memory to include information reflective of the processed emergency data from the respective PSAPs; generate a processed emergency data message per time unit statistical value; and route the emergency data message based on the processed emergency data message per time unit statistical value.