Patent ID: 8433775

Claim:
A computer-assisted method comprising: receiving, by a computer system, a first request on behalf of a customer through a workflow that is performed through a business infrastructure, wherein the first request requests that an account of the customer be unlocked and includes a first administrator identification and pushed content that comprises customer information identifying the account; mapping, by the computer system, the first administrator identification to a first mobile device type from a plurality of mobile device types, wherein different mobile device types support different formats; formatting the pushed content to a format compatible to the first mobile device type; directing, by the computer system, a first alert message to the first administrator with the customer information through a mobile communication channel type to a mobile device of the first administrator based on the mobile device type; obtaining, by the computer system, a first response from the mobile device that is responsive to the first alert message, wherein the first response is indicative whether to unlock the account; directing the first response to the workflow; and when the first response is indicative of unlocking the account, determining a second mobile device type of a second administrator from the plurality of mobile device types; formatting the pushed content to a second format compatible with the second mobile device type; directing a second alert message to the second administrator whether to unlock the account; and when a second response from the second administrator is indicative of unlocking the account, completing the unlocking the account through the workflow.