Patent ID: 8407291

Claim:
A method of cooperatively processing a care request, the method comprising the steps of: creating, at a requesting end user device in a plurality of end user devices, a care request comprising a set of data relating to a fault in operating the requesting end user device; receiving, at a processing end user device in the plurality of end user devices, the care request; utilizing the processing end user device to initiate processing of the care request; after utilizing the processing end user device to initiate processing of the care request, utilizing an additional device to continue processing of the care request; assembling a set of working data comprising data related to actions taken to process the care request; evaluating an option of processing the care request using the additional device; based at least in part on the step of evaluating an option, sending the set of working data to the additional device; and after utilizing the additional device to continue processing of the care request, determining a response to the care request.