Patent ID: 7809811

Claim:
A mobile network that facilitates solving problems in at least one mobile electronic device in the network, the customer care network comprising: at least one server comprising one or more circuits, the at least one server operable to receive at least one report of at least one problem experienced by the mobile electronic device; the at least one server operable to determine the mobile electronic device is in a vicinity of a fixed set of routes, based on the determination of the vicinity a fixed set of routes of the mobile electronic device, the at least one server cause automatic collection for a specific duration of time, by the mobile electronic device while within the particular vicinity of a fixed set of routes, a plurality of measured parameters as raw data related to the at least one problem; wherein the plurality of measured parameter comprises quality of service parameters, average download time, average number of dropped packages per download and average number of attempts per download; the at least one server operable to receive the collected plurality of measured parameters, provide the collected plurality of measured parameters as raw data to an original equipment manufacturer (OEM) of the mobile electronic device and to diagnose the at least one problem experienced by the mobile electronic device, based upon the collected plurality of measured parameters and analysis from the OEM; the at least one server provides a temporary solution to the at least one problem using the collected plurality of measured parameters and analysis from the OEM, the temporary solution comprising executable instructions for converting at least one of firmware, software, or a parameter in the mobile electronic device, the temporary solution to be distributed, to the mobile electronic device by the at least one server to fix the at least one problem in the mobile electronic device the at least one server further uses the analysis from the OEM and the collected plurality of measured parameters associated with at least one problem to create a permanent solution for the at least one problem based on the efficacy of the temporary solution as determined by additional collection of the plurality of measured parameters as raw data, wherein the temporary solution and the permanent solution are different; the permanent solution is distributed to the mobile electronic device and a plurality of other mobile electronic devices which have not reported the at least one problem, wherein the plurality of other mobile electronic devices are structural similar to the mobile electronic device.