Patent ID: 7428503

Claim:
A method of automating provisioning of products or services in a cable services system; comprising: launching an upgrade center user interface at a customer television set; selecting from the upgrade center user interface a product of a cable services provider for provisioning at a customer service location; determining whether the selected product of the cable services provider is available for provisioning at the customer service location; if the selected product of the cable services provider is available for provisioning at the customer service location, automatically populating a product order form from data in a user profile stored in a set-top-box at the customer service location; passing the populated product order form to a cable services provider; providing the requesting customer an order confirmation; provisioning by the cable services provider the selected product at the customer service location; and if the selected product of the cable services provider is not available for provisioning at the customer service location, automatically populating and forwarding to the cable services provider a lead generation form for the customer for passing to sales representatives of the cable services provider to notify the sales representative of the cable services provider that the customer would like to be contacted when the selected product becomes available.