Patent ID: 7500145

Claim:
A program storage device, comprising: program instructions executable by a processing device to perform operations for processing operations for processing computer anomaly resolutions, comprising: receiving a user computer anomaly recording mode selection input; selecting one of an automatic computer anomaly recording mode and a manual computer anomaly recording mode in response to said user mode selection input; detecting at least one computer anomaly; in said automatic computer anomaly recording mode, automatically recording action taken by a user during resolution of the anomaly; in said manual computer anomaly recording mode: receiving a user computer anomaly recording initiation input; and in response to said user recording initiation input, recording action taken by a user during resolution of the anomaly; evaluating the set of recorded user input taken to overcome the at least one computer anomaly; and maintaining the recorded set of user input based on the evaluation for use in overcoming future occurrences of the at least one computer anomaly.