Patent ID: 8457297

Claim:
A method of distributing transactions among a plurality of transaction processing systems, the method comprising: automatically receiving schedule data from a first transaction processing system; mapping the schedule data to corresponding schedule data of a second transaction processing system and mapping a resource group associated with the first transaction processing system to a corresponding resource group of the second transaction processing system to match up corresponding data of the resource groups; identifying scheduled handling resources for each of the transaction processing systems for a first time interval based on the schedule data from each of the transaction processing systems; determining transaction allocations for the first time interval for each of the transaction processing systems based upon generated forecast data; and distributing transactions among the plurality of transaction processing systems for the first time interval by producing routing decisions based upon the determined transaction allocations and the scheduled handling resources such that both fixed amount allocations and percentage allocations for the first time interval are specified for the determined transaction allocations, and the fixed amount allocations are given priority and the percentage allocations are used to distribute any transactions remaining after the fixed amount allocations have been distributed.