Patent ID: 7257211

Claim:
A method for controlling and/or monitoring at least one MULAP multiple line appearance line in a communication installation using a computer telephony integration CTI application, comprising: providing a plurality of terminals with access to the MULAP line through an associated MULAP call number such that each MULAP line has a respective master terminal, each terminal having a terminal call number; sending an order from the CTI application for a MULAP call number to the communication installation; converting the MULAP call number into a converted call number, the converted call number being the terminal call number of the master terminal assigned to the MULAP line, the MULAP call number being converted by the communications installation; carrying out the order for the MULAP call number as an order for the converted call number; and sending all messages from the communication installation to the CTI application, which relate to the MULAP line, as messages associated with the master terminal.