Patent ID: 8881113

Claim:
A method of assigning an exception record in a multi-tenant system providing instances of a virtual application over a network to a plurality of tenants, the exception record corresponding to an anomalous condition identified by an instance of the virtual application, the method comprising: obtaining context information associated with the anomalous condition from the instance of the virtual application, the anomalous condition comprising an exception generated by a code segment of the virtual application during execution, wherein the context information is indicative of a state of an operating environment for the instance of the virtual application when the anomalous condition occurred and includes a code path that resulted in the anomalous condition; and assigning the exception record to a development entity based at least in part on the context information, wherein assigning the exception record comprises: assigning the exception record to a first development entity when the context information satisfies a first filter; and when the context information does not satisfy the first filter: automatically assigning the exception record to a second development entity by mapping the exception record to the second development entity based on a numerical representation of the anomalous condition, the numerical representation being based at least in part on the code path; and after assigning the exception record to the second development entity, assigning the exception record to a third development entity when the context information satisfies a second filter.