Patent ID: 7616751

Claim:
A method comprising: (a) holding, at a private branch exchange, one or more calls intended for a first telecommunications terminal, wherein the first telecommunications terminal is an off-premises terminal to which the private branch exchange has extended at least one call; (b) receiving, from the first telecommunications terminal: (i) a first identifier that identifies a first call of the one or more calls, (ii) a first telecommunications terminal address, (iii) a second identifier that identifies a second call of the one or more calls, (iv) a second telecommunications terminal address, and (v) a voice signal from the first telecommunications terminal, wherein the first identifier and the voice signal are received via different networks; (c) transmitting, to the originating telecommunications terminal of the first call, a prompt to send a first message via a first messaging resource to the first telecommunications terminal address; and (d) transmitting, to the originating telecommunications terminal of the second call, a prompt to send a second message via a second messaging resource to the second telecommunications terminal address.