Patent ID: 6950829

Claim:
A computerized method for training service personnel to service selected equipment while the service personnel is on-site adjacent the equipment to perform a service for which the service personnel may not yet be qualified to perform, said method comprising: providing a database for storing respective training modules for training service personnel to service respective assemblies of selected equipment; identifying an assembly of equipment that requires servicing at the site; identifying the present qualifications of a service personnel available at the service site for servicing the assembly; correlating the present qualifications of the service personnel to predefined qualifications needed to service that assembly to determine whether or not the present qualifications of the service personnel meet said predefined requirements; in the event the predefined qualifications for servicing the assembly are unmet by the present qualifications of the service provider, identifying one or more needed training modules in the database for storing training modules that upon completion by the service personnel would enable the service personnel to meet the predefined qualifications relative to that assembly; providing an input/output device to the service personnel; and communicating the needed training modules from the database to the input/output device for access by the service personnel set to perform the service, thereby enabling that service personnel to be trained to become qualified to complete the servicing task with the service personnel remaining on-site.