Patent ID: 7753263

Claim:
A computer-implemented method of automatic case determination and assignment, the method comprising: at a server in communication with a user terminal via a network: receiving transaction data submitted from the user terminal, the transaction data representing a business transaction having a business transaction type from among a plurality of business transaction types; verifying the transaction data to determine if the transaction is assigned to a case; if no assignment exists, executing a case determination strategy application maintained in a case assignment profile associated with the business transaction type, the case determination strategy application storing case search algorithms for the business transaction type for searching existing cases maintained in a database; iteratively searching the database for an existing case that is related to the transaction using each of the stored case search algorithms associated with the business transaction type; if an existing case is found during the searching, automatically assigning the transaction to the existing case; and if no existing case is found, creating a new case and defining new case parameters and automatically assigning the transaction to the new case.