Patent ID: 7716099

Claim:
A computer-implemented method, comprising: providing a first section of an electronic document, the first section including a first user interface element configured to invoke a first Voice over Internet Protocol (VoIP) connection to a first support queue of a support system, wherein the first support queue is targeted toward providing first topical help information specifically related to the first section of the electronic document, and wherein the first user interface element is related to the preparation of financial returns, including tax returns, prepared for one or more governmental entities for specified reporting periods; invoking the first VoIP connection to the first support queue of the support system in response to first user input to the first user interface element in the first section of the electronic document, wherein the support system assigns the first VoIP connection to the first support queue based on the first user input to the first user interface element, and wherein the first topical help information from the first support queue is used to complete the first section of the electronic document; providing a second section of the electronic document, the second section including a second user interface element configured to invoke a second Voice over Internet Protocol (VoIP) connection to a second support queue of the support system, wherein the second support queue is targeted toward providing second topical help information specifically related to the second section of the electronic document; and invoking the second VoIP connection to the second support queue of the support system in response to second user input to the second user interface element in the second section of the electronic document, wherein the support system assigns the second VoIP connection to the second support queue based on the second user input to the second user interface element, and wherein the second topical help information from the second support queue is used to complete the second section of the electronic document.