Patent ID: 7127497

Claim:
An information communication system in which agent terminals for users and an agent access server are connected through a communication network, and multiple dedicated servers for processing various special functions are connected to this agent access server, wherein the agent terminal comprises: character formation means for forming a character of a predetermined shape and displaying the character; character interaction means for permitting interaction between the character and a user; transmitting means for transmitting user information obtained through interaction with the character to the agent access server; display means for displaying information from the agent access server in a form such that the character introduces the information, and voice recognition means for identifying the user by voice, accepting user input by voice, and selecting user parameters based on the user identification and voice inputs, wherein the agent access server analyzes data sent from the agent terminal, selects one of the dedicated servers based on the results of the analysis, sends the data to that dedicated server, and returns results from the dedicated server to the agent terminal, and wherein the multiple dedicated servers store user information including the user's response ratio for one or more keywords, and use the response ratio to select information to send to the user.