Patent ID: 8873736

Claim:
A process for capturing site maintenance and repair information and creating a closeout package in near real time comprising: an on-site technician establishing via a web enabled device real time voice communication with call center personnel located in a call center, the call center personnel connecting to a cloud based image storage system to access in real time photos common with the on-site technician, the on-site technician going through a predetermined list of items or skill based diagnostic and remediation steps or actions as the technician is verbally describing to the call center personnel each item as it is done, the call center personnel recording information received verbally from the on-site technician in a call center computer, the on-site technician taking photos of key items being described and sending them to the cloud based image storage system, the call center personnel accessing the photos from a cloud based image storage system and associating the photos taken with the item descriptions recorded in the computer, the on-site technician signing out with the call center personnel upon completing the on-site work, the call center personnel collecting and documenting general information regarding aspects of the on-site work in the computer before closing out the data collection in the computer, and the call center personnel closing out the data collection in the computer which triggers the computer to automatically generate a closeout package containing the findings at the site with written explanations, data and photos and to make the closeout package immediately available to the customer via web access.