Patent ID: 7337183

Claim:
A computerized method of providing information to a customer in the power industry, comprising: automatically receiving, for each of a plurality of independent customers, data representing a plurality of characteristics of a power plant device associated with a power plant of a respective independent customer based on monitoring of the power plant device, the data received at a location remote from the power plant; wherein the data is automatically generated by one or more data collection devices monitoring the plurality of characteristics of the power plant device and is automatically sent to the remote location for use in diagnosing an operating condition of the power plant device; processing the data; generating one or more outputs representative of the processed data; displaying, by a web page of a website, at least one of the outputs in response to a request by one of the plurality of independent customers; displaying, by the web page, diagnostic information related to the displayed output; further comprising: displaying a home page of the website; displaying a plurality of links on the homepage, wherein displaying a plurality of links on the homepage comprises: displaying an outage plans link comprising scheduled maintenance activities to be performed during the outage; displaying, in response to a selection of the outage plans link by the one independent customer, an outage plan for a respective power plant device as a link on a outage plans web page; displaying the outage plan in response to a request by the one independent customer; wherein the power plant device is of a certain type; and wherein displaying diagnostic information related to the displayed output comprises displaying averaged information related to power plant devices of the certain type that are possessed by some of the other independent customers.