Patent ID: 7568020

Claim:
A distributed computer system in support of telecommunication operations, the distributed computer system comprising: a telecommunications related application service adapted to receive customer service requests via a plurality of communication interfaces; a server system having processing logic and memory accessible to the processing logic, wherein the memory stores an integration services application that includes: an interface layer including a plurality of communication adapters; a logic layer including a first interface and having access to a rules engine; an object layer including a second interface, a transformation service, and an object; and a resource layer including a plurality of resource interface modules, at least one of the plurality of resource interface modules having access to a plurality of diverse resource systems, at least one of the plurality of resource interface modules configured to receive a first data item from one of the plurality of diverse resource systems, wherein the transformation service is adapted to transform the first data item into the object, and wherein the logic layer has access to the object and is adapted to provide a second data item to the telecommunications related application service through at least one of the plurality of communication interfaces; wherein the interface layer, the logic layer, the object layer and the resource layer are integrated via a plurality of reusable infrastructure modules; and wherein the telecommunications related application service communicates with the integration services application via a plurality of infrastructure interfaces adapted to access the plurality of reusable infrastructure modules.