Patent ID: 8762520

Claim:
A method for managing a multimedia content distribution network (MCDN), comprising: receiving an indication from an MCDN node that a network impairment has been detected at a first MCDN client port; in response to receiving the indication, analyzing additional MCDN client ports sharing the MCDN node with the first MCDN client port to detect an impairment signature associated with the MCDN node; and when the impairment signature has been detected at the MCDN node, bundling, by a server, incoming service requests from users associated with the MCDN node into a master service ticket, wherein impairment information, including the impairment signature, for the MCDN node is collected under an index to the master service ticket; wherein the additional MCDN client ports share an MCDN sub-node with the first MCDN client port, and wherein the impairment signature is indicative of a network impairment correlated in magnitude between the additional MCDN client ports and the first MCDN port.