Patent ID: 8775188

Claim:
A method for voice approval, comprising: receiving, by an enterprise gateway, voice approval request information sent by an enterprise application server, wherein the voice approval request information comprises contact information of an approver terminal; establishing, by the enterprise gateway, a first voice communication connection with the approver terminal according to the contact information of the approver terminal; initiating, by the enterprise gateway, a request to a recording resource, to start recording voice information exchanged with the approver terminal during a session; receiving, by the enterprise gateway, a message indicating the request was successful and begins recording; recording, by the enterprise gateway, voice information exchanged with the approver terminal, wherein the voice information comprises approval content audio information, audio prompt information, and an approval result; sending, by the enterprise gateway, approval content audio information corresponding to the voice approval request information to the approver terminal by using the first voice communication connection; receiving, by the enterprise gateway, feedback information which is sent by the approver terminal according to the approval content audio information, and obtaining the approval result information according to the feedback information; terminating, by the enterprise gateway, the recording once approval result information has been received and storing the recorded voice information; and sending, by the enterprise gateway, the approval result information to the enterprise application server, wherein the approval result information comprises the approval result information, identity information of a pending work item, and a storage address for the recorded voice information.