Patent ID: 7269763

Claim:
An image reproducing apparatus comprising: an image forming part that carries out an image forming and reproducing process; a data storage that stores a plurality of possible problems occurring in connection with the image forming and reproducing process, each problem being stored in association with a problem ID code and addressee information selected based on a severity of the problem; an acquiring unit that acquires problem information when one of the problems occurs in connection with the image forming and reproducing process; an addressee determination unit that selects an addressee corresponding to said one of the problems with reference to the data storage; a communication unit that reports occurrence of said one of the problems to the selected addressee; a web page creating means that creates a Web page containing detailed information about the problems detected in an image reporting and reproducing process and a user customizable designation corresponding to the image reproducing apparatus; and an e-mail creating means that creates an e-mail to report the occurrence of said one of the problems to the selected addressee and inserts the problem ID code, the user customizable designation and a URL of the Web page in a subject field of the e-mail.