Patent ID: 7978828

Claim:
A method of managing communications, the method comprising: collecting a plurality of communications including at least two different types of communications, wherein collecting a plurality of communications including at least two different types of communications comprises: receiving a first communication; attaching a header to the first communication; and linking the plurality of communications with an identifier that can be used to identify the plurality of communications; wherein linking the plurality of communications with an identifier that can be used to identify the plurality of communications comprises: receiving at least one subsequent communication; and associating the at least one subsequent communication with the first communication via the header, wherein associating the at least one subsequent communication with the first communication via the header comprises: parsing the at least one subsequent communication to obtain content associated with the at least one subsequent communication; and correlating the content associated with the at least one subsequent communication with content associated with the first communication; storing the plurality of communications; and receiving confirmation from a user that a correct association was made between content associated with the at least one subsequent communication and content associated with the first communication.