Patent ID: 8559615

Claim:
A method comprising: providing, by a server device and to a user, information identifying a plurality of user support services categories; receiving, by the server device, a support request from the user, the support request including a selection of one of the plurality of the user support services categories; identifying, by the server device and based on the selection, a user support party from a plurality of user support parties; forwarding, by the server device and to the user support party, information associated with the support request identified user support party, the forwarding of the information including: providing a script to the user support party, the script causing a computer device, associated with the user support party, to display a webpage based on the support request; and establishing, by the server device, a communications link between the computer device s and a user device associated with the user, the communication link enabling the user device to display: the webpage displayed to the user support party, and actions performed by the user support party with respect to the webpage.