Patent ID: 8165139

Claim:
A method for communicating via a mobile wireless communication device located at a customer premises, the method comprising: receiving, at a first server, a notification of a problem with a customer premises equipment co-located at the customer premises with the mobile wireless communication device; in response to receiving the notification, generating, at the first server, a message directed to the customer premises equipment located at the customer premises; receiving, at the first server, a public address for the customer premises equipment from a second server, the public address for the customer premises equipment comprising an address for the mobile wireless communication device and a port number corresponding to a particular port of the mobile wireless communication device at which received messages having the public address for the customer premises equipment are forwarded to the customer premises equipment; associating, at the first server, the message with the public address for the customer premises equipment; providing, from first the server, the message to the customer premises equipment via the mobile wireless communication device located at the customer premises utilizing the public address; wherein packets corresponding to the message are forwarded by the mobile wireless communication device to the customer premises equipment via another customer premises equipment; and wherein the message for the customer premises equipment located at the customer premises is configured to enable diagnosis of the problem, the problem being related to connection issues with the customer premises equipment.