Patent ID: 7505569

Claim:
A computerized method for diagnosing deployed voice-enabled application issues within a maintenance environment comprising the steps of: identifying a recognition log file that includes details of previously occurring interactions of a voice-enabled application executing programmatic actions in an operational environment, said voice-enabled application utilizing a speech recognition service to convert utterances to text, wherein said recognition log file is a session-specific log file and wherein the previously occurring interactions are interactions of a communication session involving a user and the voice-enabled application, and wherein the speech recognition service performs utterance conversions for a plurality of applications and conveys tasks to a cluster of automated speech recognition engines, which are used to perform the utterance conversions; simulating said previously occurring interactions in a maintenance environment, said maintenance environment including a maintenance voice-enabled application component used in place of the voice-enabled application and including a text-based speech recognition service used in place of the speech recognition service; said text-based speech recognition service extracting text from the recognition log file to simulate previously occurring utterance conversions performed by the speech recognition service without requiring the text-based speech recognition service to receive and convert utterances; in the operational environment, detecting a technical problem during the communication session, and responsive to the detecting, automatically conveying the session-specific log file along with a problem indication to the maintenance environment.