Patent ID: 8886389

Claim:
A method of providing directions to a vehicle service facility, comprising the steps of: (a) receiving at a call center vehicle operating data sent from a vehicle telematics unit; (b) generating at the call center a vehicle service message associated with the vehicle operating data, wherein the vehicle service message includes a plurality of vehicle service alerts, wherein at least two of the service alerts are associated with different vehicle subsystem concerns; (c) transmitting the vehicle service message from the call center to a vehicle telematics service subscriber using the telematics unit; (d) obtaining the location of the vehicle; (e) applying a minimum capability threshold at the call center, wherein the minimum capability threshold determines, based on the at least two service alerts and the vehicle location, at least one vehicle service facility that is capable of remedying all the vehicle service alerts; and (f) providing turn-by-turn directions from the location of the vehicle to the at least one vehicle service facility.