Patent ID: 7865581

Claim:
Remote management method for management of at least one distant audio/video device, said method being implemented by a distant remote management server, said method comprising a reception step of statistical data from said at least one distant audio/video device, allowing to detect a nature of a problem encountered by said at least one distant audio/video device, said statistical data being received after transmission of a Customer Premises Equipment Wide Area Network Management Protocol (CWMP) command of a request for statistical data, a transmission step performed by the distant remote management server of a CWMP command to said at least one distant audio/video device, requesting a configuration of RTP transport dejittering or video dejittering related parameters of said at least one distant device, a transmission step of a CWMP command to said at least one distant audio/video device, requesting a retrieval of statistical data from said at least one distant audio/video device, said statistical data allowing to check if said configuration has solved said problem encountered.