Patent ID: 7764779

Claim:
A method of routing a SIP INVITE by a single contact distributor that provides contact distribution services to each of a plurality of independent contact distribution services tenants who have subscribed with the contact distributor for client support services, such method comprising the steps of: routing the SIP INVITE to a SIP proxy server of the contact distributor; the SIP proxy obtaining information about the SIP INVITE from a header of the SIP INVITE including tenant identifying information; the SIP proxy server identifying a tenant uniquely associated with the SIP INVITE of the plurality of independent contact distribution services tenants by searching a routing table, the table having a SIP Address of Record field and an associated destination field containing a destination address associated with one of the plurality of tenants, for an Address of Record that matches the SIP INVITE tenant identifying information; and the SIP proxy server routing the SIP INVITE to a destination resource of the contact distributor based upon the identified tenant and the associated destination field.