Patent ID: 7458084

Claim:
A method of providing online multimedia support to a sales presentation comprising: registering a first user, the registering of the first user including at least the receipt of an IP address of a computing device of the first user; downloading a first user agent to the computing device of the first user, wherein the first user agent is a software object executing on the computing device of the first user allowing the first user to browse a website residing on a computing device of a merchant, the computing device of the merchant executing a second user agent; receiving a first service request from the website of the merchant, the service request resulting from a prompt from the first user; sending a first request message to the first user agent to instantiate a media framework application for receiving a video stream; requesting a video stream designated by a clip ID that is transmitted from a media server to the computing device of the first user based at least in art on the IP address and the clip ID; sending a second request message to the first user agent and to the second user agent to instantiate a media framework application and an internet meeting application within the first computing device and the merchant computing device, respectively; and establishing a communication channel via a conference serve between the first computing device and the merchant computing device where the first user agent and the second user agent each initiates a video stream to each other.