Patent ID: 8588376

Claim:
A system for delivering campaign messages over a telecommunications system comprising: a) an administrator for a message initiating agency; b) a group of message recipients of a message delivered by means of a telecommunications system; c) a number of telecommunications interfaces that allow for delivery of more than one type of telecommunications message, including TTY messages, audio messages, SMS messages, emails and voice over internet messages; d) an administrator created outbound message for delivery to a selection of said telecommunications interfaces associated with message recipients; e) administrator selection of campaign related parameters; f) an administrator option for allowing delivery of said outbound message to telecommunications interfaces that include TTY devices; g) an administrator created TTY message activated when the administrator has selected the option for delivering outbound messages to TTY devices; f) a telecommunications interface module that is capable of detecting the presence of a connected TTY device; and h) a logging system for recording in a logging database the detection of a TTY device associated with a particular telecommunications interface; i) following activations by said administrator, said telecommunications messages are then sent through selected telecommunications interfaces to a selection of message recipients according to an agency routing and the said campaign message delivering system determined by the administrator selection of campaign related parameters; i) following connection of telecommunications interfaces with the telecommunications interface module, said telecommunications interface module determines whether one or more of a live message recipient, an answering machine a connected TTY device or call failure modes are present; k) said telecommunications interface module then updates the logging database and provides notification of a call recipient contact failure according to the parameters predetermined by the administrator selection of campaign parameters; l) upon detection of a connected TTY device said system delivers a TTY compatible message to the connected TTY device, or provides notification of a call recipient contact failure according to the predetermined parameters, said telecommunications interface module then updates the logging database to reflect the detection of a connected TTY device; and m) upon completion of one or more of the said steps, disconnects the call, wherein the system delivers the campaign message to one or more telecommunications interfaces, delivers a TTY compatible message or provides a notification to said administrator of the detection of a connected TTY device, and records the incidence of failures to deliver the campaign message.