Patent ID: 8028066

Claim:
A method for reactive and deliberative service level management, comprising: providing a service over a network having multiple individual domains, wherein the service has a state that represents whether the service conforms to a service level agreement; conducting, in a computing device, intra-domain event correlation to manage the service at a first level, wherein conducting the intra-domain event correlation includes: correlating values that represent performances associated with network components located in the multiple individual domains to detect intra-domain events in the multiple individual domains; and generating instructions to control the network components located in the multiple individual domains in response to determining that the detected intra-domain events indicate that the state associated with the service does not conform to the service level agreement; conducting intra-domain alarm-to-service mapping to manage the service at a second level, wherein conducting the intra-domain alarm-to-service mapping includes: correlating the detected intra-domain events at one or more servers located in the respective individual domains to generate intra-domain alarms in the multiple individual domains; and generating instructions to control the network components located in the multiple individual domains in response to determining that the detected intra-domain alarms indicate that the state associated with the service does not conform to the service level agreement; conducting inter-domain alarm correlation to manage the service at a third level, wherein conducting the inter-domain alarm correlation includes: correlating the generated intra-domain alarms at an alarm correlation agent configured to generate inter-domain alarms across the multiple individual domains; and generating instructions to control the network components located in the multiple individual domains in response to the alarm correlation agent determining that the detected inter-domain alarms indicate that the state associated with the service does not conform to the service level agreement.