Patent ID: 7437450

Claim:
A method comprising: simulating a transaction between a customer and one or more electronic commerce servers located in an enterprise network, said simulation performed using an access device located on a perimeter of the enterprise network; wherein said simulation using the access device measures performance of an electronic commerce application independently of network conditions outside the enterprise network; pinging a customer network using the same access device used for said simulation; wherein said pinging measures network transport latency between the access device and the customer network independently of latency associated with the electronic commerce application; outputting said application performance measurement and said network transport latency measurement; identifying a time of day associated with the measurements; determining a first network transport latency baseline using previously determined values of network transport latency for the identified time of day, the first network transport latency baseline indicating an expected transport latency for the identified time of day; determining a first application performance baseline using previously determined values of application performance measurements for the identified time of day, the first application performance baseline indicating an expected application performance for the identified time of day; determining percentage deviation of said determined network transport latency measurement from the determined first network transport latency baseline; determining percentage deviation of said application performance measurement from the determined first application performance baseline; and outputting the measurements and the determined percentage deviations.