Patent ID: 8583433

Claim:
A system for transcribing verbal messages into text, comprising: verbal messages; and a processor to execute the following modules, comprising: a segment module to divide one such verbal message into segments; a speech recognizer module to determine automatically recognized text for each of the segments and a confidence rating assigned to the automatically recognized text for that segment, wherein the confidence rating comprises a probability that the automatically recognized text is accurate; a threshold module to apply a threshold to the confidence ratings and identifying those segments with confidence ratings that fall below the threshold; an assignment module to provide the segments that fall below the threshold to a workbench partial message queue for assigning to one or more human agents starting with those segments that have the lowest confidence ratings, to withhold the segments that are above the threshold from the workbench partial message queue and to automatically output the withheld segments for assembly into a text message for the verbal message; a receipt module to receive transcription from the human agents for the segments assigned to that human agent; and an assembly module to assemble the received transcription with the automatically recognized text of the withheld segments in the text message.