Patent ID: 8135388

Claim:
A system for managing communication network capacity, comprising: a processor; a data store to store information associated with communication metrics for customers; an analysis component, when executed by the processor, to determine a mean and a standard deviation for the communication metrics based on the stored information, to determine whether the stored information associated with communication metrics for one of the customers is a predefined number of the standard deviation from the mean for more than a predefined number of days, and to analyze communication patterns to identify a plurality of handsets associated with the one of the customers based on cell sectors used for at least one of a communication origin and a communication destination; and a message component, when executed by the processor, to send a message to the plurality of handsets associated with the one of the customers in response to a determination that stored information associated with the communication metrics for the one of the customers is the predefined number of the standard deviation from the mean for more than the predefined number of days, wherein the message conveys one of an offer to assist with service, an encouragement to update a service plan in response to a determination of excessive usage, a notification of logging subsequent communications to ensure proper service, an acceptable usage policy, and a warning that action will be taken if improper usage does not stop.