Patent ID: 8549107

Claim:
A system for providing a distributed call center configured to host a plurality of companies, comprising: a web server provided as part of a web zone, wherein the web server includes a manager application and is configured to receive and route incoming communications to a network zone; a plurality of nodes provided as part of the network zone, including an application server configured to receive the incoming communications from the web server, and route the incoming communications to a remote terminal that handles the incoming communications, wherein at least one of the plurality of nodes in the network zone comprises a plurality of applications and at least some of the plurality of applications are dedicated to certain different ones of said plurality of companies; a plurality of bus server applications, including a bus server application at the web server and at each of the plurality of nodes in the network zone an additional bus server application, wherein each of the bus server application at the web server and the additional bus server applications provides the manager application with real-time status information of applications at their respective nodes; wherein, in response to receiving the real-time status information, the manager application manages the applications in the network zone including stopping and modifying the applications as appropriate.