Patent ID: 8290871

Claim:
A method for providing secure, captured data in a customer center, comprising the steps of: capturing unencrypted data with a recording system at a customer center through a VoIP network, wherein the unencrypted data comprises a communication between a user and an agent of the customer center; generating, at a key management system, electronic keys for encrypting the unencrypted data; transmitting the electronic keys and key identifications to the recording system in response to a request; encrypting the unencrypted data at the recording system using the electronic keys to generate encrypted data; associating the electronic keys with the encrypted data to store the encrypted data at the recording system; associating metadata of the stored encrypted data with the key identifications at the recording system; transmitting a code associated with the stored encrypted data to the key management system, the code being unique to a context of the captured unencrypted data; and maintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data.