Patent ID: 8824653

Claim:
A method for identifying actions to take with regard to repeat callers, the method comprising: receiving, by a call handling system, an incoming call from a caller; determining a call count for the caller, the call count for the caller being based on a number of calls in a sequence of calls received by the call handling system from the caller, the sequence of calls including the incoming call, wherein an amount of time between the incoming call and a previous call in the sequence of calls does not exceed an expiration period, when the call handling system does not include a call count within the expiration period the call handling system purging the call count, when the call handling system includes a call count within the expiration period the call handling system incrementing the call count; identifying, by the call handling system based on the call count for the caller, an action from among a plurality of actions available to take with regard to the incoming call; and after identifying the action, performing the action with regard to the incoming call.