Patent ID: 8132090

Claim:
A method for creating a symptom database, comprising: dynamically creating at least one symptom database from at least one social bookmark comprising: using a computer to connect to a web browser to search for a solution to a problem; bookmarking at least one webpage comprising the solution to the problem using a social bookmarking tool; presenting a bookmark window in a graphical user interface; defining a bookmark for the at least one webpage in the bookmark window by: a) editing a bookmark field with at least one of a text or numeric identifier that describes the problem; b) specifying a rule that a bookmarked solution equals, contains, or looks like the at least one of a text or numeric identifier; and c) providing at least one tag to classify the solution; storing the bookmark in the at least one symptom database as a symptom comprising a title that serves as a symptom name; a web address for the at least one webpage that serves as a symptom recommendation; the rule comprising the at least one of a text or numeric identifier; and the at least one tag; and wherein, in response to a query for the solution to the problem, the bookmark is provided.