Patent ID: 8259911

Claim:
A method of processing a call at a first system, the method compromising: receiving at a first system, the first system including at least one computing device, a first call from a caller, the first call intended for a user; enabling a voice message from the caller to be recorded; determining, by the first system, if a first parameter related to the caller is met based at least in part on information retrieved from a data store using caller identification information associated with the first call, wherein the first parameter is related to: whether a first prompt has been previously played with respect to a previous call associated with the caller identification information; a designation previously provided by the user with respect to the caller; and/or whether the caller identification information is associated with a subscriber of a service provided by the first system; at least partly in response to determining that the first parameter is met, enabling, by the first system, a sales lead generation prompt to be played regarding a first subject to the caller; receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt; at least partly in response to an indication of interest from the caller with respect to the first subject, originating, by the first system, a second call to a call center; and bridging the first call and the second call.