Patent ID: 7151827

Claim:
An on-hold interface system, comprising: an interactive voice response system for providing a plurality of audio signals to a telecommunications device of a calling party, wherein the calling party has been placed on-hold and wherein the telecommunications device of the calling party has a telephone number associated therewith; a server for checking accessibility of a network connection of a network device that has a corresponding network address and is associated with the calling party in addition to the telecommunications device; a webserver hosting an enhanced on-hold interface and providing a further plurality of signals representing the enhanced on-hold interface to the network device; and an automatic call distributor for receiving a signal indicating the accessibility of the network connection of the network device, for mapping the telephone number of the telecommunications device to the network address of the network device, for instructing the webserver to provide the further plurality of signals representing the enhanced on-hold interface to the network device via the network address, and for instructing the interactive voice response system to provide the plurality of signals to the telecommunications device.