Patent ID: 7702731

Claim:
A method for facilitating a chat session, said method comprising the steps of: a first workstation receiving an icon or a definition of the icon and a corresponding intelligent agent program, and in response, said first workstation displaying said icon in a chat session window at said first workstation; said first workstation receiving a selection of said icon during said chat session, and in response, said first workstation invoking said intelligent agent program, and in response, said intelligent agent program obtaining BIOS information for said first workstation or information describing computer hardware or computer software within said first workstation and initiating rendering of said information in said chat session at said first workstation; and said first workstation, responsive to a request by a participant in said chat session at said first workstation to send said information which is rendered to another participant in said chat session at a second workstation, sending said information which is rendered en route to said other participant in said chat session at said second workstation.