Patent ID: 7640457

Claim:
A method of processing errors in a distributed computing environment, the method comprising: managing a plurality of components in the distributed computing environment using a management console application interfaced with the plurality of components through a plurality of plug in, component-specific user interface components installed in a generic automated error reporting and diagnostic framework; in response to an error detected in a first component from among the plurality of components in the distributed computing environment, encapsulating symptomatic data associated with the error; routing the encapsulated symptomatic data to an error processing facility in the generic automated error reporting and diagnostic framework using a component-specific user interface component from among the plurality of component-specific user interface components that is associated with the first component; performing diagnosis on the error by routing the encapsulated symptomatic data received by the error processing facility to at least one diagnostic agent from among a plurality of plug in diagnostic agents installed in the generic automated error reporting and diagnostic framework, wherein the plurality of plug-in diagnostic agents have varied domain specific knowledge; and processing the symptomatic data in the at least one diagnostic agent to prescribe a treatment for the error.