Patent ID: 7818631

Claim:
One or more computer-storage media having computer-usable instructions embodied thereon for performing a method of automatically generating an alarm ticketing report in a communications networking environment, the method comprising: receiving an alarm event having one or more attributes, including an event identifier, wherein the alarm event is a message generated by a network device about said network device's operability; determining if a ticketing report previously has been generated that is associated with the alarm event; if no ticketing report associated with the alarm event previously has been generated, automatically referencing a set of ticketing rules from a first data structure: without user intervention, evaluating the one or more attributes against the ticketing rules to determine whether a ticketing report should be generated; if a ticketing report should be generated, then identifying a target ticketing system; generating a ticketing message based on the alarm-event attributes and the target ticketing system; and routing the event to the target ticketing system, whereby the ticketing report can be automatically generated.