Patent ID: 8588394

Claim:
One or more non-transitory computer-readable media having computer-useable instructions embodied thereon, that, when executed by a computing device, perform a method to manage directory assistance requests, the method comprising: receiving a user directory assistance request for directory information included in directory listings of one or more public directories, the directory assistance request initiated by a user calling an established directory assistance phone number; establishing a session between a content switch and a directory assistance platform, A) wherein the directory assistance platform processes user directory assistance requests for directory information and identifies one or more directory listings included in the one or more public directories that correspond to the user directory assistance request, B) wherein the content switch identifies, based on at least one of the user directory assistance request for directory information or identified directory listings corresponding to the user directory assistance request, appropriate enhanced-directory-assistance services for the user that supplement the identified directory listings; communicating the received user directory assistance request for directory information to the directory assistance platform; selecting a delivery location and format for results to the user directory assistance request for directory information, the results comprising one or more directory listings identified by the directory assistance platform; generating the one or more directory listings for the user directory assistance request for directory-information; and after generating the one or more directory listings, transferring the session to the content switch, wherein the one or more directory listings are provided to the content switch, wherein the content switch initiates an enhanced-directory-assistance service to provide multimedia content based on at least one of the user directory assistance request or the one or more directory listings, wherein the enhanced-directory-assistance service supplements the one or more directory listings with the multimedia content.