Patent ID: 8422658

Claim:
A non-transitory computer readable medium comprising computer executable instructions for selecting an interface presented to a caller during an interaction between the caller and an interactive voice response system, wherein the computer executable instructions comprise: (a) one or more detection modules operable to determine one or more outputs associated with the interaction, wherein at least one of the detection modules comprises a usage detection module operable to: i) determine whether the caller has a below average user level; ii) determine whether the caller has an average user level; iii) determine whether the caller has an advanced user level; and iv) output a user level value corresponding to the determined user level for the caller; (b) a selection logic operable to select one of a plurality of available interfaces, wherein the selection logic selects: i) a robust interface if the output of the usage detection module is below average, ii) a standard interface if the output of the usage detection module is average, and iii) a specialized interface if the output of the usage detection module is advanced; and (c) an interface selection engine in communication with the one or more detection modules and the selection logic, wherein the interface selection engine is operable to switch the interface presented to the caller to the one of the plurality of available interfaces based on the one or more outputs provided by the detection modules and the selection logic.