Patent ID: 7634769

Claim:
A method for remotely providing driver information, the method comprising: a. receiving information regarding a product that is communicatively linked to a customer's computer and system information regarding the customer's computer; b. determining, based on the received product information and system information, which driver or drivers are required for the product; c. determining which driver or drivers are already installed in the customer's computer; d. comparing the required drivers with the installed drivers; and e. based on the comparing step, transmitting to the customer's computer, information regarding which of the already-installed drivers are required for the product and which of the already-installed drivers are to be deleted; wherein steps a to e are performed on a remote server; the method further comprising: providing joint access to the remote server by: a) an agent, via the agent computer, that assists a customer using the customer computer, and b) the customer; installing a remote control module on the customer computer; connecting the customer computer to a computer of the agent; communicating with the agent in real time using a chat window via the remote control module; wherein the agent performs at least one of system optimization, remote control, file manager, image transmission, and text transmission via the remote control module; the method further comprising: providing a customer with a selection of a plurality of service types comprising a real-time service type, a designated service type, and a reservation service type; receiving a selection of service type from the customer; if a selection of real-time service type is received, performing steps a to e in real time via a communication network; if a selection of designated service type is received, performing steps a to e while the customer is in communication with an agent; and if a selection of reservation service type haste is received, performing steps a to e at a time indicated by the customer.