Patent ID: 8190693

Claim:
A computer program product comprising: a non-transitory computer readable storage medium; and computer usable code stored on the computer readable medium, where, if executed by a processor, the computer usable code causes a computer to: receive a file containing customer data extracted from a packet destined for a host of an electronic commerce (e-commerce) web site during an outage condition associated with the host, wherein the packet is to be associated with a transaction between a customer and the e-commerce web site, and the extracted customer data is to include Hypertext Transfer Protocol (HTTP) POST data and at least one of a cookie, an Internet Protocol (IP) address, an HTTP header, and an email address; search a customer database for at least a portion of the extracted customer data; store the HTTP POST data to the customer database if at least a portion of the extracted customer data is found in the customer database; identify contact information for the customer if at least a portion of the extracted customer data is found in the customer database; select a notification mode based on the contact information; transmit a customer reclamation message to the customer based on the contact information and the notification mode, wherein the customer reclamation message is to request completion of the transaction between the customer and the e-commerce web site; detect a return of the customer to the e-commerce web site; and display the HTTP POST data in a form in response to detecting the return of the customer.