Patent ID: 7562114

Claim:
A method for supporting responding to an inquiry regarding a digital content published on a plurality of servers on a network, comprising: a step of recording an identifier of the digital content in association with a network address and a published period of the digital content in each of the plurality of servers, and where the identifier of the digital content can be associated with a plurality of network addresses associated with the plurality of servers, respectively; a step of receiving inputs of information regarding the network address of the digital content browsed by a client and a time to browse the digital content; a step of identifying the network address of the digital content browsed by the client from the network address recorded in a database, based upon the information regarding the network address of the digital content browsed by the client; a step of identifying the identifier of the digital content browsed by the client based upon the network address and browsing time of the digital content browsed by a specified client, using the database where the network address and the published period of the digital content in each of the plurality of servers in association with the identifier of the digital content; and a step of presenting one or more response templates in association with the identifier of the digital content browsed by the client by accessing to a response database for managing one or more response templates in association with the identifier of the digital content.