Patent ID: 8625773

Claim:
A method for interpreting automatic speech recognition performance data, the method comprising: in response to receiving first user input indicative of a log file, selecting, by a data processing system, the log file for processing, wherein the log file contains log records produced by an automatic speech recognition system as a result of verbal interaction between an individual and the automatic speech recognition system during a telephone call; receiving second user input indicative of a call-type file containing a list of event definition strings, wherein each event definition string listed includes a character string indicating a corresponding event type; interpreting log records associated with event types listed in the call-type file and disregarding log records not associated with event types listed in the call-type file, wherein the name of the individual is an event type defined in the call-type file; generating interpretation results including general analysis results and exchange analysis results; and generating an output file including the interpretations results; wherein the general analysis results in the output file include: an identifier for the individual, a date for the telephone call, a start time for the telephone call, an end time for the telephone call, an overall duration for the telephone call, a total amount of time spent playing prompts, an identifier for a particular call to distinguish multiple calls from the same individual, an identifier to indicate one of multiple call designs being tested, a duration of time spent in dialog between the caller and the ASR system, the elapsed time between termination of the automatic speech recognition dialog and pick up by an operator, the time duration for storing and forwarding information received from the individual to the operator, and the time duration spent with the subject connected to the operator; and wherein the exchange analysis results in the output file include: an identifier for a system prompt communicated to the individual by the automatic speech recognition system and a user response to the system prompt, wherein the user response includes a textual representation of a verbal response from the individual, and a duration for the user response; and wherein the exchange analysis results group the identifier for the system prompt, the user response, and the duration for the user response.