Patent ID: 8671442

Claim:
A method of authenticating a client, the method comprising: establishing a communication session between a client system and a host system; receiving, at the client system from an authentication server of the host system, an indication of a problem with an existing user account, the indication including a description of a problem interfering with access by the existing user account to a service provided by the host system; maintaining the communication session between the client system and the host system after receiving the indication including a description of the problem; receiving, at the client system from the authentication server, indicia of a computer application on a registration server of the host system; using, at the client system, the indicia to access the computer application on the registration server to correct the problem with the existing user account through user input; and accessing, by the client system, the service through the existing user account after the problem with the existing user account has been corrected, wherein receiving the indication of the problem, using the indicia to access the computer application, and accessing the service all occur during the communication session established between the client system and the host system.