Patent ID: 6917979

Claim:
A system for managing compliance with service level agreements, comprising: a storage device for storing information corresponding to at least one service level agreement, said information including penalties for failing to meet certain aspects of said at least one service level agreement; a policy manager operable to use said stored information to determine an initial set of penalties for one or more delivery jobs, said policy manager being further operable to prioritize said one or more delivery jobs based on said initial set of penalties, wherein, during a processing sweep through said one or more delivery jobs, said policy manager is operable to modify said initial set of penalties and reprioritize the delivery jobs based on the modified penalties; a queue manager operable to communicate with the policy manager to manage the one or more delivery jobs to be delivered in accordance with the delivery prioritization determined by the policy manager; and a delivery manager to deliver the one or more jobs in accordance with the delivery prioritization.