Patent ID: 8824652

Claim:
A computer based method comprising: provisioning a virtual number based on number information received for the virtual number; receiving mapping information for the virtual number, the mapping information comprising authentication data for identifying at least one of an authorized operator of a given telephonic device and an authorized telephonic device; storing the virtual number in a mapping table in association with the received mapping information; receiving authentication information from a target telephonic device in response to a request for administrating a controlled call with the virtual number, the controlled call established through the virtual number and enabling an operator device to monitor and control audio communications between a first contact device and a second contact device; authenticating the target telephonic device as the operator device based on agreement of the authentication information received from the target telephonic device and the mapping information stored in association with the virtual number in the mapping table; receiving, from the operator device, device information corresponding to the first contact device and the second contact device for setting up the controlled call; and transmitting instructions for: establishing, through the virtual number, a connection enabling the audio communications between the first contact device and the second contact device to begin the controlled call, the second contact device receiving information associated with the first contact device when receiving a request to establish the connection such that the connection request appears to be initiated by the first contact device; transmitting the audio communications between the first contact device and the second contact device to the operator device; and disabling audio communications from the operator device to the first contact device and the second contact device.