Patent ID: 8499071

Claim:
A method of monitoring a control application executing on a self-service terminal, the method comprising: registering with a services manager to receive event reports from platform service providers indicative of a change of state relating to the control application, the control application presenting a sequence of screens to a customer during a transaction; accessing an operating system function to deduce a current status of the control application; communicating the current status of the control application to a remote management system, the current status is deduced through interactions with the operating system and communicated without communicating with the control application, without any interface to the control application, and without any modifications made to the control application, the current status communicated to the remote management system enabling the remote management system to manage the self-service terminal; and wherein the event reports indicative of a change of state relating to the control application comprise event reports relating to a notification of entry into vendor dependent mode (VDM).