Patent ID: 8255747

Claim:
A method for automatically providing resolutions for abnormal end codes from a mainframe system, the method comprising: communicating an abnormal end code generated by a mainframe computer system to a user computer that is separate from, and connected via a network to, the mainframe computer system, in response to a production job ending abnormally, said abnormal end code being an identification symbol representing a particular abnormal end encountered at the mainframe computer system; receiving the abnormal end code for a mainframe computer system from a user submission submitted by the user from the user computer; automatically accessing a storage device to address the abnormal end code in response to the user submission, the storage device being enabled to determine if there is a resolution for the abnormal end code generated by the mainframe computer system, determine if there is no resolution for the abnormal end code, and determine if one or more questions are required to determine whether there is a resolution for the abnormal end code; providing the resolution for the abnormal end code in response to determining there is a resolution for the abnormal end code; instructing the user at the user computer to contact a database administrator in response to determining there is not a resolution for the abnormal end code; and generating the one or more questions for communication to the user at the user computer from an answer tree in response to determining questions are required to determine whether there is a resolution, wherein the one or more questions are cumulatively generated a plurality of times and the one or more questions are posed to the user at the user computer until the resolution is determined or a determination is made there is not a resolution.