Patent ID: 7822417

Claim:
A method for automatically predicting one or more service problems in a communication network comprising: setting a threshold for an interface component in a rules-based automated servicing platform; receiving device performance data from said interface component; tracking a count of each time that said device performance data indicates a signal anomaly; generating at least one threshold crossing alert (TCA) if said count exceeds said threshold; filtering a plurality of TCAs to remove one or more TCAs that do not need attention to generate at least one filtered TCA; determining if said at least one filtered TCA is indicative of a negative trend regarding performance of said interface component over a configurable time period; and comparing the device performance data to a previously collected device performance data that was collected over said configurable time period; and automatically analyzing the device performance data and the previously collected device performance data in accordance with rules of said rules-based automated serving platform to determine whether a trend of service degradation exists.