Patent ID: 8533027

Claim:
A article comprising a machine-readable medium storing instructions for causing data processing apparatus to: generate a graphical user interface on a display device for using a computer to monitor performance of at least one contract for services wherein each contract for services includes a plurality of attributes including service performance attributes and financial attributes; wherein the graphical user interface comprises a summary display for monitoring performance each contract for services, the summary display including a table that relates contracts for services to the attributes as performance indicators arranged into plurality of attribute sets including a first attribute set of a plurality of performance indicators related to service performance attributes, a second attribute set of a plurality of performance indicators related to financial performance attributes; wherein the service performance attributes includes an objective component related to contract performance and a subjective component related to user satisfaction; wherein each performance indicator included on the table is represented with at least one of a set of performance level indicia symbols that each represent a different level of performance, wherein the set of performance level indicia symbols is selected from a group of a plurality of user-selectable sets of performance level indicia symbols; and wherein each displayed symbol represents a level of performance for a corresponding performance indicator and a corresponding contract; receive updated symbols entered by a first type of user, wherein the updated symbols represent revised levels of performance for performance indicators associated with a particular contract for a period of time; display, for a second type of user, the updated symbols representing revised levels of performance for performance indicators associated with the particular contract; receive, from the second type of user, either an approval indication or disapproval indication of the revised levels of performance for performance indicators associated with the particular contract; display, for a third type of user, the updated symbols representing revised levels of performance for performance indicators associated with the particular contract in response to the approval indication; and display, for the first type of user and the second type of user but not for the third type of user, the updated symbols representing revised levels of performance for performance indicators associated with the particular contract in response to the disapproval indication.