Patent ID: 7162018

Claim:
A customer responding system, including a PBX (Private Branch eXchange) connected to an external telephone network, which selectively connects a calling signal from the external telephone network to one internal line in an internal telephone network, plural telephone terminals connected to the internal telephone network, and plural computer terminals connected to each other through a predetermined network, which is placed, individually corresponding to the telephone terminal, said system comprising: call back message data inputting means for accepting the inputting of a call back message with designating the computer terminal corresponding to the requested telephone terminal, when the PBX can not get the requested telephone terminal amongst the plural telephone terminals, to receive a calling signal from the external telephone network; call back data sending means for sending a call back data, which is classified in predetermined items to indicate the content of a received call to be notified, based on the call back message accepted by the call back message data inputting means, to said designated computer terminal through said network; call back data receiving means for receiving the call back data sent by said data sending means through said network; and call back data displaying means for displaying the received call back data in said designated computer terminal and, in response to designation of the displayed call back data from said computer terminal, identifiably displaying that the designated call back data is being responded to.