Patent ID: 8799047

Claim:
A system for determining a number of full time equivalents (FTEs) required by a service provider for providing an insurance related service to an insurance company, wherein the insurance related service includes performance of repeatable insurance related tasks, the system comprising: a memory device configured to store information that includes: a first performance goal and a second performance goal, wherein the first performance goal indicates a first turnaround time (TAT) within which a first percentage of insurance related tasks are to be completed, and the second performance goal indicates a second TAT within which a second percentage of insurance related tasks are to be completed; a processor configured: to determine a minimum number of FTEs required to meet the first performance goal; to determine a minimum number of FTEs required to meet the second performance goal; and to determine a minimum number of FTEs required to meet the first and second performance goals, wherein the minimum number of FTEs required to meet the first and second performance goals is a weighted sum of the minimum number of FTEs required to meet the first performance goal and the minimum number of FTEs required to meet the second performance goal; and a graphical user interface configured to display the minimum number of FTEs required to meet the first and second performance goals.