Patent ID: 7797636

Claim:
A user interactive system comprising: (a) a database comprising a memory, said database storing information comprising: (i) user information for a plurality of users, said user information comprising, for each user from the plurality of users, a class of service for the user; (ii) class of service information, said class of service information comprising information identifying, for each class of service from a plurality of classes of service, applications available to users corresponding to the class of service; (b) a router system comprising a processor configured to, in response to initiation of a session by a user, perform a set of acts comprising: (i) identifying a set of applications which are available to the user, wherein (1) the set of applications which are available to the user is taken from the plurality of applications; (2) identifying the set of applications which are available to the user comprises: identifying applications accessible via an access method used by the user to initiate the session; and identifying applications which are accessible to the user based on the class of service for the user and the class of service information; (ii) providing a plurality of prompts to the user; and (iii) in response to the user selecting a prompt from the plurality of prompts, activating an application from the set of applications which are available to the user; wherein: (A) the user interactive system is configured to modify preference information for the user stored in the database based on input provided by the user during a first session initiated via a first access method; (B) the router system is configured to, in response to initiation by the user of a second session via a second access method, provide a second plurality of prompts to the user, wherein the second plurality of prompts is determined based on the preference information modified based on input provided by the user during the first session; (C) the first access method is selected from the group consisting of: (i) phone access; and (ii) web access; (D) the second access method is selected from the group consisting of: (i) phone access; and (ii) web access; and (E) the first access method and the second access method are not the same.