Patent ID: 8515776

Claim:
A computer-implemented method comprising: establishing, by a computer system over a computer network, a real-time, text-based communication channel between a computer system used by a service provider and a computer system used by a consumer; receiving, by the computer system that established the real-time, text-based communication channel over the computer network through the real-time, text-based communication channel, one or more text units from a real-time, text-based communication between the service provider and the consumer; analyzing the one or more text units from the real-time, text-based communication by the computer system that established the real-time, text-based communication channel for presence of one or more predefined text units that relate to a health care topic; selecting, by the computer system that established the real-time, text-based communication channel based on results of analyzing the one or more text units, information related to the health care topic, which is related to the one or more predefined text units from the real-time, text-based communication; and providing, by the computer system that established the real-time, text-based communication channel over the computer network through the real-time, text-based communication channel, the selected information related to the health care topic to the computer system used by the service provider during the real-time, text-based communication.