Patent ID: 8774371

Claim:
A multiple server based interactive response system for use by a customer with a first communication device not part of the system, the multiple server based response system comprising: a general purpose computer programmed with a database of individual message strings, each individual message string associated with a plurality of self-identification items selected from telephone numbers, text message codes, email addresses, web page URLs, images, video recordings, QR codes, ShotCodes, MobiTags, 2-dimensional bar codes, 3-dimensional bar codes, and combinations thereof, said computer having a first server connection to an external server, the multiple server based message system communication device accessible by each individual message string's self-identification items; a first communication device identifier operative to receive first communication device identification selected from telephone numbers, email addresses, and combinations thereof, when a communication is received from the first communication device by the multiple server based response system at via first one of the self-identification items; wherein: the first communication device identifier is further operative to compare the first communication device identification received to each of the self-identification items associated with the individual message strings and to activate the first server connection to the external server of the individual message string associated with the self-identification item received from the first communication device.