Patent ID: 7984121

Claim:
A method for use in remotely diagnosing an electronic device, comprising: initiating a diagnostic analysis of an electronic device; receiving a first plurality of scripts for diagnosing the electronic device communicated over a distributed network, where the receiving the first plurality of scripts comprises receiving within a diagnostic controller at least one web page having one or more of the first plurality of scripts and the diagnostic controller extracting at least one of the first plurality of scripts from the at least one web page; determining whether at least one of the first plurality of scripts was previously received; storing those scripts that were not previously received; determining whether one or more of the first plurality of scripts determined to have been previously received are updated scripts of one or more scripts previously received; storing the one or more updated scripts when the one or more updated scripts are updated scripts of the one or more previously received scripts; remotely initiating a first diagnostic instruction with at least one of the first plurality of scripts; receiving within the diagnostic controller an identification of the electronic device; locally determining a second plurality of scripts needed to implement the diagnosis of the electronic device in response to receiving the identification of the electronic device; and receiving the second plurality of scripts from over the distributed network.