Patent ID: 7860228

Claim:
A method, comprising: receiving, by a computer based system for managing telecommunication services having a processor and a non-transitory memory, account information via a webpage; receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account; verifying, by the computer based system, that the request to modify the communications service conforms with predetermined requirements of the account and a carrier system, wherein the verifying comprises determining an authorization level of the account owner; testing, by the computer based system, the carrier system; determining, by the computer based system, at least one of human-labor-required and no-human-labor-required in response to the testing of the carrier system; presenting, by the computer based system, a service options webpage alerting of a promotion relating to the request, wherein the promotion is a reward which is offered to the account owner based on the request to modify a communications service; receiving, by the computer based system, at least one of an acceptance of the promotion and a denial of the promotion; presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account; presenting, by the computer based system, updated billing information based on the request; receiving, by the computer based system, an indication that the updated billing information and the updated telecommunications services are acceptable; and transmitting, by the computer based system, the request to a provisioning system wherein the provisioning system issues a work order in response to a determination of human-labor-required, and wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.