Patent ID: 8160614

Claim:
A method of providing a location-based service utilizing a concierge application on a first server which allows a communication device to receive the location-based service from a network application, the method comprising: receiving, at a first server having a concierge application, a location-based service request from a communication device via a connection to an Interactive Voice Response (“IVR”) module; obtaining a geographic coordinate location of the communication device; identifying a network application to provide the requested location-based service, the network application residing on a second server and selected from a plurality of network applications, wherein the network application includes a web interface requiring a location input which is less precise than the coordinate location; translating, at the concierge application, the coordinate location of the communication device into the less precise location input required by the web interface of the network application; automatically providing, by the concierge application, the less precise location input to the network application via the web interface on the second server; receiving, at the concierge application, an output from the network application; and providing a location-based service from the concierge application to the communication device based on the output.