Patent ID: 8897430

Claim:
A computer-readable memory containing computer-executable instructions for controlling a computing device to capture missed communications, comprising: a component that receives communications from a sender directed to a recipient, the communications being part of a real-time conversation; a component that detects when the recipient misses a communication; a component that assigns a unique conversation identifier to the missed communication; a component that sends to the recipient a missed communication electronic mail message that contains information relating to the missed communication including an indication that the missed communication was missed, the assigned unique conversation identifier, and a link for opening the real-time conversation with the sender so that the recipient and the sender can continue where the real-time conversation left off; and a component that, when the recipient indicates to reply to the missed communication electronic mail message with a new electronic mail message, assigns the unique conversation identifier of the missed communication to the new electronic mail message so that the new electronic mail message can be identified as part of the same real-time conversation as the missed communication.