Patent ID: 6862591

Claim:
A telephone caller account management system, the system comprising: a server computer having a customer account database created therein; and a workstation in communication with the server computer, wherein the workstation includes a monitor screen, a data entry device and a memory, wherein the memory stores a first program and a second program, and wherein the first program, upon execution by the workstation, causes the workstation to: display a first interactive form on the monitor screen, wherein the first interactive form lists one or more configuration parameters for the second program along with corresponding current values for the one or more configuration parameters, display a second interactive form on the monitor screen, wherein the second interactive form allows the user of the workstation to select a date for which the user wishes to review process status values for the second program, receive a first input from a user of the workstation, wherein the user sends the first input to the workstation through the data entry device, wherein the first input from the user provides one or more replacement values that replace corresponding one or more current values as displayed on the first interactive form, receive a second input from the user through the data entry device, access a configuration file for the second program in response to the second input from the user, and replace the one or more current values in the configuration file with the one or more replacement values corresponding thereto, receive a third input from the user through the data entry device, wherein the third input from the user specifies the data that the user wishes to review the process status values for the second program, receive a fourth input from the user through the data entry device, and display a third interactive form on the monitor screen in response to the fourth input from the user, wherein the third interactive form contains the process status values for the second program for the date selected by the user.