Patent ID: 7277938

Claim:
A method of managing a data access system configured to transfer data over a communication network between a server system and a plurality of user sites in response to requests from network browsers at the user sites the method comprising: monitoring a network browser of a first user site of the plurality of user sites to obtain performance data of the data access system, the performance data including performance metrics of a data transfer operation in the data access system performed in response to a network browser request initiated by a user of the first user site, the monitoring being controlled by a monitoring agent resident at the first user site; creating preliminary summary data of the monitored performance data; transmitting data indicative of the preliminary summary data from the monitoring agent; receiving the data indicative of the preliminary summary data transmitted from the monitoring agent; collecting a quantity of the data received; summarizing the quantity of the data collected to produce summarized performance data, wherein the summarizing comprises correlating the collected data with one or more factors of interest to produce one or more different types of summarized performance data; and storing the summarized performance data into a database.