Patent ID: 8819216

Claim:
A computer-implemented method of controlling communication quality of a communication between the computer and at least one node of a plurality of nodes in a packet switched communication system, the method comprising: detecting, using the computer, a condition that indicates that the communication quality of the communication is below an acceptable quality threshold, wherein the detecting includes an ability to detect one or more conditions associated with the computer; automatically generating, using the computer, a message based on the detected condition, the message comprising instructions intended to provide a remedy to improve the communication quality of the communication based on the detected condition; displaying, using the computer, the message based on the detected condition; displaying, using the computer and with the message, a selectable option associated with additional information; responsive to receiving selection of the selectable option, displaying the additional information, the additional information comprising at least one of: additional detail associated with a suggested cause of the detected condition; and additional instructions intended to provide a remedy to improve the communication quality of the communication based on the detected condition; and receiving, using the computer, input responsive to the instructions or the additional instructions to implement the remedy and thereby improve the communication quality of the communication.