Patent ID: 7970914

Claim:
A method comprising: responsive to a request by a user for at least one service relating to a service provider's network, receiving, via a network interface device associated with a user, an agent configured for installation at a local network and configured to couple to the service provider's network via a physical connection at the local network; automatically detecting, by the agent, an installation of a communications device at the local network, the communications device being a telephone lacking a display; responsive to the agent detecting the installation of the communications device at the local network, automatically detecting, by the agent, at least one capability of the communications device; and automatically offering, via the communications device, a plurality of user-selectable service options relating to the service provider's network and the at least one capability of the communications device as detected by the agent, the plurality of user-selected options related to a non-visual user interface service, and at least one user-selectable service option comprising an option for downloading an updated user manual.