Patent ID: 7647230

Claim:
A method for tracking a special service delivery by a carrier of a mail item created by an office worker, the method comprising the computer-implemented steps of: applying a special service indicator to the mail item during creation of the mail item; sending the mail item to a mail room for final processing prior to submitting the mail item to the carrier for the special service delivery; automatically detecting at the mail room the special service indicator on the mail item and determining the special service delivery required based on the detection of the special service indicator; applying at the mail room a unique office worker generated identifier to the mail item, the unique identifier including an electronic address of a company server; submitting the mail item with the unique identifier thereon to the carrier for the special service delivery; receiving from the carrier at the electronic address obtained by the carrier from the unique identifier on the mail item information relating to the location of the mail item; storing the information relating to the location of the mail item at the company server; and providing the office worker with access to the company server to obtain the information relating to the location of the mail item.