Patent ID: 8315360

Claim:
A system for implementing a customer interface for an automated speech recognition (ASR) call center, comprising: a host ASR process configured to control and pass tasks to other ASR processes; and a dialog process configured to interact with callers, the dialog process having access to a database configured to store messages and instructions played to callers, wherein the system is configured to: collect data for a customer model, the customer model comprising at least recorded opening statements of callers to a call center; create a task model comprising a set of action-object pairs, based on the recorded opening statements; create a business rules model, representing routing destinations for calls; link the customer model to the task model, such that the opening statements are assigning to action-object pairs; link the task model to the business rules model, such that each action-object pair is assigned to a routing destination; create an action-object frequency table, based on the results of the step of linking the customer model to the task model; and design an interface module for each action object pair in substantially the order of the frequency table, from higher frequency action-object pairs to lower frequency action-object pairs.