Patent ID: 7703120

Claim:
A method, comprising: receiving an interaction request via a device coupled to a display screen, wherein the interaction request comprises a response format selection that indicates a format in which a user of the device is to be contacted by a contact center, a response timing selection that indicates when the user is to be contacted by the contact center, and a customer information adjustment selection for designating block information about the user to be excluded in establishing an interaction path between the contact center and the user; accessing predetermined customer information about the device or the user of the device by searching a customer database of a content provider in response to the received interaction request, wherein information used for the searching of the customer database is at least partially blocked using the designated block information; and sending the accessed customer information to the contact center for use in the establishing of the interaction path between the contact center and the user, the interaction path being in the selected response format and with the selected response timing.