Patent ID: 8793362

Claim:
A system, comprising: one or more wireless handheld devices; one or more enterprise servers in communication with the one or more wireless handheld devices; and an enterprise server monitor in communication with the one or more enterprise servers configured to collect communications performance data, relating to communications between one or more of the one or more enterprise servers and one or more of the one or more wireless handheld devices, from one or more of the one or more enterprise servers in communication with one or more of the one or more wireless handheld devices associated with a select group of users, and to generate one or more alerts if the collected communications performance data match at least one of a plurality of alert conditions, each alert condition being indicative of at least one of a plurality of levels of potential communication failures, each of the plurality of levels of potential communication failures corresponding to at least one of the plurality of alert conditions, wherein the plurality of levels of potential communication failures include a carrier level failure, a server level failure, and a device level failure, wherein the carrier level failure occurs when communications performance data for at least two of the one or more wireless handheld devices communicating with at least two of the one or more enterprise servers matches one of the one or more alert conditions.