Patent ID: 8387040

Claim:
A computer program product for dynamic creation of a client-side environment for problem analysis, the computer program product comprising: a computer usable memory device having computer usable program code embodied therewith, the computer usable program code comprising: computer usable program code configured to receive and manipulate customer submitted files, said submitted files being relevant to an issue within a customer computer system; computer usable program code configured to package analyzer tools and data contained within said submitted files into a cohesive file structure, said cohesive file structure being configured to create an environment for problem analysis; and computer usable program code configured to deliver and install said cohesive file structure on a client-side machine; wherein said cohesive file structure comprises a package descriptor, said package descriptor referencing a data descriptor and an application descriptor; and wherein said application descriptor comprises a Java Web Start image, said Java Web Start image containing a log analyzer utility.