Patent ID: RE43183

Claim:
A signal monitoring system for monitoring and analyzing voice communications passing through a monitoring point , the system comprising: a digital voice recorder ( 18 ) for operable to monitor ing two-way conversation traffic streams passing through the a monitoring point, said digital voice recorder having connections ( 20 ) for being operatively attached coupled to the monitoring point; a digital processor ( 30 ) connected a speech analysis engine operable to analyze voice communications received by the system, the speech analysis engine being coupled to said digital voice recorder for and operable to identify ing at least one non-speech recognition predetermined parameter by analyzing the voice communication content of at least one monitored signal taken from the traffic streams; and a recorder ( 38 ) attached to said digital processor speech analysis engine for recording occurrences of the non-speech recognition predetermined parameter ; , a traffic stream identifier ( 36 ) for identifying the traffic stream associated with the predetermined parameter; a data analyzer ( 36 ) connected to said digital processor for analyzing the recorded data relating to the occurrences; and a communication traffic controller ( 34 ) operatively connected to said data analyzer and, operating responsive to the analysis of the recorded data, for controlling the handling of communications traffic within said monitoring system wherein the speech analysis engine automatically identifies an occurrence of said at least one non-speech recognition predetermined parameter in a voice interaction .