Patent ID: 7774276

Claim:
A method for a network-based facility, the method comprising: receiving submission of a complaint at a network-based facility, the complaint being related to a failed transaction that is not completed by a party, the party is a buyer and the transaction is not completed by the buyer for the reason that the buyer failed to send a payment to a seller; facilitating, a resolution of the complaint; determining, by a processor, the complaint is not resolved; at the network-based facility and using one or more processors, updating a record associated with the failed transaction that is not completed by the buyer, the updating the record including incrementing a first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller; communicating a user interface to a client machine of a seller, the user interface including a second count of failed transactions not completed by the buyer, the second count including the first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller; and updating a seller refund request table upon crediting a fee previously charged to the seller by the network-based facility based on the failed transaction back to the seller.