Patent ID: 8019571

Claim:
A system for processing an anomaly, comprising: an information terminal which communicates with an apparatus of one of a home appliance and a facility equipment, and thereby receives and processes anomaly information indicating an anomaly of the apparatus; and a server which receives the anomaly information from said information terminal via a communication network, and causes said information terminal to perform processing based on the anomaly information, wherein said information terminal comprises: a terminal transmitter for anomaly information which transmits the anomaly information received from the apparatus to said server, the transmitted anomaly information associated with an anomaly identifier; a receiver for reply which receives a reply to the transmitted anomaly information from said server, the reply including one of an instruction to execute notification and an instruction to not execute notification, the instruction to execute notification including details of at least one of the anomaly and a coping method for the anomaly; a memory that stores the reply received from the server in association with the anomaly identifier of the anomaly information received from the apparatus; and a notifier which provides notification of the details of the at least one of the anomaly and the coping method when the reply includes the instruction to execute notification, and does not provide the notification when the reply includes the instruction to not execute notification, wherein said server comprises: a server receiver for anomaly information which receives the anomaly information transmitted from said information terminal; a notification determiner which determines whether or not to provide the notification by said information terminal based on the anomaly information received by said server receiver for anomaly information; and a replier which transmits the reply including the instruction to execute notification to said information terminal when said notification determiner determines to provide the notification, and transmits the reply including the instruction to not execute notification to said information terminal when said notification determiner determines not to provide the notification, and wherein the information terminal is configured to determine whether the reply includes the one of the instruction to execute notification and the instruction to not execute notification from the memory based on the anomaly identifier when the reply is stored in the memory in association with the anomaly identifier.