Patent ID: 8265234

Claim:
A method for facilitating use of an interactive voice response (IVR) system, comprising: transmitting a request for a webpage to a server; receiving the webpage, wherein the webpage includes a telephone number of the IVR system; displaying the webpage, wherein the step of displaying the webpage comprises displaying the telephone number and displaying adjacent to the telephone number a first control element associated with the telephone number, wherein the first control element is configured such that in response to a user activating the first control element, a first visual representation of a first level of options of an IVR menu and a second control element are displayed to the user, the second control element is configured such that, in response to a user activating the second control element, a second visual representation of a second level of options of the IVR menu is displayed to the user, and the first or second visual representation shows wait time or queue length information for at least one menu option of the IVR menu.