Patent ID: 7865828

Claim:
A method for updating help content, comprising: gathering information relating to issues associated with software from a plurality of users, the software including a first set of help content, and the issues being unresolved by the first set of help content; after the gathering, manually generating an additional set of help content based on the information, the additional set of help content being non-existent before the information is gathered; and distributing the additional set of help content to the users based on an update schedule, utilizing a network; wherein the additional set of help content is capable of being integrated with the first set of help content and presented to each user via a single interface, utilizing the software; wherein the additional set of help content is integrated with the first set of help content, and the integration includes updating a table of contents of the first set of help content, such that the table of contents reflects the additional set of help content; wherein statistics are determined based on the information which is stored in a help database; wherein the additional set of help content is generated based on the statistics; wherein the update schedule is set on a periodic interval of a length dictated by a global updating randomization interval selection window associated with the software; wherein the generation of the additional set of help content is prompted based on a determination that a number of the issues that are associated with a same degree of severity exceeds a predetermined threshold.