Patent ID: 8185501

Claim:
A computer implemented method for providing enhanced customer support, comprising: selecting a plurality of first entries in a source lightweight directory access protocol (LDAP) data store based solely on a predefined criteria, wherein the predefined criteria defines that an employee role has a customer service representative value, and wherein a structure of the first entries is defined by a first schema; copying a plurality of attributes of each of the selected entries into a target lightweight directory access protocol data store, wherein the target lightweight directory access protocol data store contains a plurality of second entries associated with customers of a company, wherein a structure of the second entries is defined by a second schema, wherein the first schema is different from the second schema, and wherein the plurality of attributes copied do not include all of the attributes defined by the first schema; authenticating at least one employee of the company associated with one of the selected entities in a customer's context in the target lightweight directory access protocol data store; subsequent to the authenticating, mimicking an application or service problem experienced by the customer; and deleting a copied entry associated with one of the selected entries from the target lightweight directory access protocol data store when the employee role of the one of the selected entries is changed from a customer service representative role to a different role.