Patent ID: 8745199

Claim:
A support apparatus for communication with a processing system and a remote administrative console, the support apparatus comprising: a data collector configured to collect from the processing system data regarding operation of the processing system, wherein the data is collected to enable the remote administrative console to troubleshoot an anomaly event at the processing system, wherein the data includes a core file generated, at the processing system, in response to the anomaly event at the processing system, and wherein the core file includes a dump of core memory of the processing system at a time of the anomaly event; a device relationship manager configured to send the data to the remote administrative console, wherein the data is sent to the remote administrative console for troubleshooting of the anomaly event; a core processor configured to, in response to a request by the remote administrative console, identify a chunk of the core file to be sent to the remote administrative console for debugging, and send the chunk to the remote administrative console without sending the entire core file, wherein a size of the subset of the core file to send to the remote administrative console is determined based on the request by the remote administrative console; and a security policy manager to control communication between the support apparatus and the remote administrative console based on a security policy.