Patent ID: 8396191

Claim:
A computer-implemented method to guide a dispatcher when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior targeted at a victim and for dispatching an emergency dispatch response to the incident, the computer-implemented method comprising: presenting, on a dispatch center computer device, a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of the incident involving the bias-motivated anti-social behavior targeted at the victim, wherein the description of the incident comprises caller responses to the plurality of preprogrammed inquiries, and wherein the preprogrammed inquiries of the pre-scripted interrogation include asking whether the victim or the victim's family have been a subject of repeat incidents of anti-social behavior, asking how often the repeat incidents of anti-social behavior toward the victim have occurred, asking if the repeat incidents of anti-social behavior have been directly targeted at one of the victim and the victim's family; receiving, on the dispatch center computer device, dispatcher-entered input representative of caller responses to the preprogrammed inquiries of the pre-scripted interrogation; determining automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on dispatcher-entered input representative of caller responses to the preprogrammed inquires; and generating an emergency dispatch response by emergency responders based on the determinant value.