Patent ID: 7505570

Claim:
An article comprising: a tangible computer readable data storage medium including an optical or magnetic storage medium; computer readable program code stored on the computer readable data storage medium and including a computer program to cause a processor to perform particular operations, the computer readable program code for use in conjunction with a personal IVR service node configured to accept voice telephone input and touch-tone keypad selections by a subscriber and users and to provide appropriate responses based on subscriber definitions, the computer readable program code comprising: code defining a set of input handling conditions defined by inputs received from the subscriber; code defining a set of actions defined by inputs received from the subscriber and associated with the input handling conditions; code to interpret the input; code for driving a respond device which performs a plurality of actions associated with the input handling condition upon receipt of voice telephone input or touch-tone keypad selections from a user; packaging code to convert information regarding the plurality of actions into a plurality of distinct data packets; code for driving a dispatch device to transmit the plurality of distinct data packets to the user in association with an Internet protocol address via a network; and code to encrypt the data packets.