Patent ID: 7230946

Claim:
A system for providing high quality of service remote access to a voice over internet protocol contact center, comprising: a. a contact center which splits an incoming call having both data and VOIP voice into a data component and a voice component, wherein the contact center includes a remote data access device for controlling the data component of the incoming call, at least one gateway for controlling the voice component of the incoming call and for converting the VoIP voice for transmission via a PSTN voice network forming a converted voice component, and at least one node coupled to the at least one gateway; b. a remote terminal coupled with the remote data access device through a data circuit; and c. a remote telephone coupled with the at least one gateway through a telephone circuit, wherein when an agent logs thc remote terminal into the contact center, the converted voice component of a customer call is transmitted from the gateway to the remote telephone via the PSTN voice network and the data component of the customer call is transmitted from the contact center to the remote terminal via a data network and further wherein when the remote terminal logs into the contact center, the remote terminal provides a phone number to direct the transmission of the converted voice component of the customer call from the at least one gateway to the remote telephone.