Patent ID: 7648064

Claim:
A method of remote supervisory control of a workstation, the method comprising the steps of: contacting a server via a first communication path, wherein the server maintains a user-registry table; responsive to failing to contact the server, sending an active user query out over a second communication path; receiving at least one response to the active user query; and using at least a portion of the at least one response to generate a menu of active supervisors; responsive to contacting the server, receiving an active users table; using at least a portion of the active users table to generate the menu of active supervisors; providing a teller with the menu of active supervisors; receiving user input that selects one supervisor from the menu of active supervisors; sending from a first workstation an override request message to a second workstation, wherein the second workstation is associated with the selected supervisor; receiving an override response message; analyzing the override response message to determine whether the override response message includes override authorization; and responsive to determining that the override response message includes override authorization, unlocking at least a portion of the first workstation.