Patent ID: 7353536

Claim:
A method of resetting a password for a network service account, the method comprising: accepting entry of a password at a first server from an electronic device wherein the electronic device is remote from the first server; comparing the entered password with a known password; after comparing the entered password with the known password, redirecting a user of the electronic device from the first server to a second server providing a password reset tool if the entered password does not match the known password, wherein the user of the electronic device is blocked from network access other than the password reset tool while being redirected to the second server, wherein the second server is separate from the first server; after redirecting the user of the electronic device to the second server providing the password reset tool, accepting user entry of verification information at the second server; comparing the verification information from the user with known verification information for the user; accepting user entry of a new password if the verification information accepted from the user matches the known verification information for the user; and storing the new password as the known password for the user.