Patent ID: 8571201

Claim:
A computerized method for providing context information, the method comprising: receiving an indication from a user on a web page during a web session that the user desires to place a call; in response to the receiving, selecting a first public switched telephone network (PSTN) telephone number from among a pool of PSTN telephone numbers; associating the first PSTN telephone number with a web session identifier for the web session and the web page, wherein the first PSTN telephone number is displayed to the user during the web session; receiving an incoming PSTN phone call corresponding to the first PSTN telephone number from the user; determining the web session identifier and the web page associated with the first PSTN telephone number; directing the incoming PSTN phone call to a second person, wherein the directing comprises determining a second PSTN telephone number associated with the second person, generating an outbound call to the second PSTN telephone number, and bridging the incoming PSTN phone call to the outbound call; retrieving context information using the web session identifier; and providing the context information and co-browsing capability between a first computer corresponding to the user and a second computer corresponding to the second person to the second person after determining the second PSTN telephone number; wherein the second PSTN telephone number is determined after the first PSTN telephone number is displayed to the user during the web session and after the incoming PSTN phone call is received.