Patent ID: 7920842

Claim:
A method of enabling a notification recipient to establish a voice communication session with an alarm system in response to the alarm system detecting an event, the method comprising: receiving data over a wireless data channel, the data being transmitted from a wireless communication module included in an alarm system in response to the alarm system detecting an event, the data indicating the event; subsequent to receiving the data indicating the event: accessing, from electronic storage, stored information related to rules for identifying a notification recipient, the rules identifying different notification recipients depending on circumstances surrounding the event; evaluating the circumstances surrounding the event against the rules for identifying a notification recipient; and based on evaluation results, identifying, from among the different notification recipients, a particular notification recipient to be notified of the event; based on identifying the particular notification recipient, accessing communication information configured for use in establishing a voice communication session between a mobile device associated with the particular notification recipient and the wireless communication module included in the alarm system; and enabling establishment, over a wireless voice channel that is decoupled from the wireless data channel, of a voice communication session between the mobile device associated with the particular notification recipient and the wireless communication module included in the alarm system based on the accessed voice communication information.