Patent ID: 8056052

Claim:
A computer-implemented method that populates a service request comprising: receiving, at a change management computer system, said service request comprising a description of a change in a computing system and a history of said change in said computing system, wherein said change includes one of replacing, adding, upgrading and reconfiguring software components; modeling, by a computing device, said service request to produce a modeled service request to determine steps involved in performing said service request; assessing, by said computing device, missing data from said modeled service request for each of said steps involved in performing said modeled service request; identifying, by said computing device, data sources for said modeled service request to produce identified data sources that contain at least a portion of said missing data; extracting, by said computing device, relevant data from said identified data sources to produce extracted relevant data comprising said at least a portion of said missing data; and populating, by said computing device, said modeled service request with said extracted relevant data.