Patent ID: 7886193

Claim:
A method for processing software application error feedback, the method comprising: automatically receiving software error feedback information regarding a software application error from a client computer upon the failure of a software application to start correctly or to continue to run with less than expected functionality; and determining whether modifying how the client computer's operating system interacts with the software application will prevent a software application error associated with the software error feedback information from occurring, wherein the software application with higher rates of reported errors is classified for priority attention and action to mitigate error conditions identified in the error feedback by technical or manual action; sending the software application error information to a software vendor with specific actions or changes needed in the software application; if information associated with the software error is not communicated to the client computer in order to modify how the client computer's operating system interacts with the software application, testing a fix for the software application error on different versions of the software application that are generating a similar error; and sending the fix to all existing client computers in the field, wherein: the software error feedback information is generated as a result of a software authorization failure upon attempting to start a software application; and the software application continues to operate after the authorization failure occurs.