Patent ID: 8818994

Claim:
A method comprising: requesting, by an host application executed by a processor of a mobile computing device, a business service context regarding a business service, the business service being an application or device within an Information Technology (IT) environment, the application associated with the business service including an application related to an email server, file server, Help-Desk application, a customer relationship management (CRM) application, or an automation application, the business service context including a plurality of attributes associated with the business service; receiving, by a network interface of the mobile computing device and from an at least partially virtual database, an aggregated database result regarding the business service, the at least partially virtual database including a storage portion having non-virtual fields and a cache having virtual fields associated with the plurality of attributes, the aggregated database result being an aggregation of virtual values from the virtual fields and non-virtual values from the non-virtual fields, wherein the virtual values are received and temporally stored in the cache of the at least partially virtual database from at least one of a plurality of business applications remote from the host application to be aggregated with the non-virtual values to form the aggregated database result, the virtual values including calculated performance metrics associated with the business service; and displaying, via the mobile computing device and within a context of the host application, the business service context including the virtual values and non-virtual values of the aggregated database result associated with the plurality of attributes.