Patent ID: 8472354

Claim:
A method comprising: receiving, by an apparatus associated with a service provider, a request from a first voice station to establish a voice communication session with a called party station; detecting, by the apparatus, that the called party station is currently in communication with a second voice station; prompting without involving a web browser, by the apparatus, the called voice station to select content designated from a call-waiting condition among a plurality of contents for presentation to a caller associated with the first or the second voice station; retrieving, by the apparatus, the content, in response to a user input from the called party station, wherein the content includes a pre-recorded message and information for later discussion, and the information for later discussion is other than identification of the called party, identification of the caller, a status of the voice communication session, and a status of the communication with the second voice station; transmitting, by the apparatus, the content to the first voice station without establishing the voice communication session, in response to the user input; retrieving, by the apparatus, via a network the selected content stored within a content database; forwarding the selected content from the apparatus to a proxy agent configured to transmit the content to the first voice station or the second voice station; receiving, by the apparatus, another request from the first voice station to establish a voice communication session with the called party station during the communication with the second voice station; and transmitting, by the apparatus, the content either to the second voice station when keeping the second voice station on hold while in the voice communication session with the first voice station, or to the second voice station while releasing the second voice station from hold thereby terminating the communication with the called party station, in response to the user input, wherein the information for later discussion includes presentation, an image, a video, or a combination of thereof.