Patent ID: 8363810

Claim:
A contact center media server comprising: a communications interface adapted to interface with a plurality of voice paths, each one of the plurality of voice paths associated with one of a plurality of participants in a contact center transaction; a conference processor coupled to a controller and adapted to anchor the plurality of voice paths to the contact center media server; and a three-dimensional (3D) spatializer engine adapted to: receive a plurality of incoming voice signals, each one of the plurality of incoming voice signals corresponding to one of the plurality of voice paths, and for each of at least some of the plurality of incoming voice signals: receive corresponding aural position data designated by a contact center agent; and process the each of the at least some of the plurality of incoming voice signals to generate a corresponding outgoing voice signal, wherein the corresponding outgoing voice signal includes signal characteristics that aurally position the corresponding outgoing voice signal at an aural position indicated by the corresponding aural position data; and form a first combined outgoing voice signal comprising each of the outgoing voice signals corresponding to the each of the at least some of the plurality of incoming voice signals.