Patent ID: 8891407

Claim:
A system for managing cellular network devices in a cellular network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive reconfiguration information from a cellular network device through the cellular network via a cellular tower and a base station controller through a management channel that is available to the cellular network device not having a subscription to the cellular network, wherein the reconfiguration information comprises diagnostic, connection management, or subscription management information to restore or improve data network connectivity; retrieve diagnostic information associated with a connectivity problem associated with the cellular network device from the cellular network comprising verifying wireless device connectivity with the cellular network by checking a home location register (HLR) for wireless signaling activity including at least one of a GSM authorization request, a mobile switching center (MSC) location update, and a serving GPRS support node (SGSN) location update; determine at least one solution for the connectivity problem associated with the cellular network device based on the retrieved diagnostic information from the cellular network and the reconfiguration information from the cellular network device; and transmit the at least one solution utilizing the management channel to the cellular network device.