Patent ID: 6968044

Claim:
An emergency system, comprising: a gateway; a switch in communication with the gateway, wherein the switch is configured to recognize an emergency call from a communication device and to obtain identification information from the device and provide the identification information to the gateway; a controller in communication with the switch and the gateway; a database in communication with the gateway; wherein the database comprises: first routing information for establishing a first communication link between the device and the controller; second routing information for establishing a second communication link between the gateway and the controller, wherein the second routing information is correlated to the first routing information; and location data associated with the communication device; wherein upon receiving the identification information from the switch, the gateway retrieves the first routing information from the database and provides the first routing information to the switch, the gateway retrieves the second routing information from the database and using the second routing information establishes a second communication link with the controller, and the gateway retrieves the location data from the database; and wherein the switch establishes a first communication link with the controller at substantially the same time as the second communication link is established with the controller and information transmitted though the first communication link arrives at the controller at substantially the same time as the location data.