Patent ID: 8839036

Claim:
A system for determining a root cause of an event in a data center including a plurality of devices, the system comprising: a data center management device coupled to a network, the data center management device including a memory and at least one processor coupled to the memory, the data center management device being configured to: receive an indication of the event from a physical infrastructure device via the network; determine a first generic cause model for the event by accessing an index that associates generic cause models with events, wherein the first generic cause model includes an indication of a relationship between the event and provision of a first data center resource; determine a first event profile by adapting the first generic cause model to the data center using data center profile information stored in a data center profile data store, wherein the data center management device is configured to adapt the first generic cause model to the data center at least in part by identifying a first device coupled to the physical infrastructure device that is involved in provision of the first data center resource; display a first probability that a potential cause defined by the first event profile is the root cause; determine a second generic cause model for the event by accessing the index, the second generic cause model including an indication of a relationship between the event and provision of a second data center resource; determine a second event profile by adapting the second generic cause model to the data center using data center profile information stored in the data center profile data store, wherein the data center management device is configured to adapt the second cause model to the data center at least in part by identifying a second device coupled to the physical infrastructure device that is involved in provision of the second data resource; and display a second probability that another potential cause defined by the second event profile is the root cause.