Patent ID: 6974078

Claim:
A method of obtaining information related to a specific product from multiple databases accessible over the Internet via a communications server using a hand-held personal communication device (PCD), said PCD having a display and means for communicating with the communication server, the method comprising the steps of: a) entering product information including at least a product code for the specific product into said PCD; b) transmitting the product code to the communication server from the PCD; c) retrieving a product identifier for the specific product from a product information library storing product identifiers in relation to product codes; d) transmitting a search query to the communication server from the PCD, wherein the search query includes a request to obtain information related to the specific product; e) processing the search query to obtain the product related information from two or more of the multiple databases by automatically sending the product identifier to a search engine, wherein at least one of the databases is remote from the communication server; f) retrieving the product related information by the search engine from the two or more databases using the product identifier; g) responding to the search query by sending the retrieved product related information from the communication server to the PCD; and h) displaying at least a portion of the product related information on the PCD.