Patent ID: 7864047

Claim:
In connection with a monitoring system for monitoring a plurality of wireless communication and location data collecting devices associated with system users and system responders, the monitoring system for managing alarm signals via an administrative hub, the administrative hub comprising a location database and a database associating each user and responder of the system with a respective wireless communication and location data collecting device, a method of providing assistance to a user comprising the steps of: (a) the administrative hub monitoring the location of a plurality of responders carrying wireless communication and location devices; (b) the administrative hub receiving a user transmitted signal from a user using an associated wireless communication and location device, the signal indicating an alarm; (c) the administrative hub receiving location data from the associated user wireless communication and location device, and the administrative hub determining the location of the user; and (d) the administrative hub determining an optimum responder from the plurality of responders, the optimum responder based on the location of the associated user device and the monitored location of the plurality of responders, and the administrative hub dispatching the optimum responder to the location of the user.