Patent ID: 6954529

Claim:
A predictive dialing apparatus, said apparatus comprising: a) a central computer containing a database of prospect records, each said prospect record including telephone dialing information for making a telephone contact and a field for storing a call data response in relation to said telephone contact; b) a plurality of DTMF-capable operator devices; c) a dialing controller which is contained within and internally connected to said central computer, said dialing controller also being operatively connected to a plurality of outside telephone lines and each said operator device, whereby said dialing controller can dial telephone calls on said outside telephone lines based on telephone dialing information received from said central computer, and connect each such call to an operator device, said dialing controller including a DTMF signal interpreter to receive DTMF signals representing call data from said operator devices and translate said DTMF signals into call data responses, said dialing controller transmitting said call data responses to said central computer for storage in relation to their respective prospect records.