Patent ID: 7778833

Claim:
A method of processing voice prompts in an interactive voice response system (IVR) comprising: scanning an IVR application having pre-recorded voice prompts and voice prompt text for rendering through text-to-speech conversion computer generated voice prompts, and categorizing each occurrence of a voice prompt by associating each voice prompt with an identifier, wherein each identifier is associated with a single voice and all voice prompts associated with a particular identifier define a voice prompt set; sorting each voice prompt set and identifying within each voice prompt set each pre-recorded voice prompt and each computer generated voice prompt; generating reference voice characteristics from a pre-recorded voice prompt of each voice prompt set, wherein generating each reference voice characteristic comprises decomposing a pre-recorded voice prompt into phonemes and assigning a duration to each phoneme measured from an audio signal corresponding to the pre-recorded voice prompt, approximating phonemes not present in the pre-recorded voice prompt, determining a plurality of polynomial filter function coefficients based upon the phonemes, extracting an excitation function from a waveform of the audio signal and determining a plurality of polynomial excitation function coefficients based upon the excitation function, and normalizing each of the coefficients; modifying the computer generated voice prompts, using the reference voice characteristics generated from the pre-recorded voice prompt, to provide modified computer generated voice prompts; and playing, in response to a user input, voice prompts required by the IVR application, the voice prompts including a mixture of the pre-recorded voice prompts and the modified computer generated voice prompts associated with a single voice, wherein the modified computer generated voice prompts in the mixture of voice prompts sound like the pre-recorded voice prompts associated with the single voice.