Patent ID: 8866877

Claim:
An apparatus for providing information to a user during a hold period associated with a customer-service video conference, the apparatus comprising: a computing platform including a memory and a processing device in communication with the memory; and a customer-service video conferencing application stored in the memory, executable by the processing device, and configured to cause the processing device to: receive a request from a user device to initiate a video conference between the user and a customer-service associate, in response to receiving the request, place the user on hold awaiting the video conference based on the customer-service associate being currently unavailable, and provide, during the hold period, a split-screen presentation of information, within a viewable display of the user device, that includes more than one portion, wherein a first portion of the split-screen presentation includes a visual depiction of a queue of users currently awaiting a conference with the customer-service associate and wherein a second portion of the split-screen presentation includes access to one or more video presentations, wherein the video presentations are associated with a subject matter of the video conference.