Patent ID: 7746844

Claim:
A method for modeling and analyzing performance of a Voice-over-Internet Protocol (VoIP) configuration, composed of a plurality of components, said method comprising the steps of: one or more computers generating a model representing selected ones of the plurality of components and relationships among the selected components, wherein said component representations are selected from the group of configuration non-specific representations consisting of: VoIP-DHCP Service, VoIP-CallOperation Service, VoIP_Signaling Service, VoIP_MediaGateway Service and VoIP_SIP Service, and wherein the representations of relationships are selected from the group of configuration non-specific representations consisting of: HostedBy/HostsServices and Integrates/IntegratedIn; the one or more computers generating a mapping between a plurality of first events and a plurality of second events occurring in the selected components, said mapping representing the relationships along which the first events propagate among the selected components, and the one or more computers determining at least one first event based on at least one of the plurality of second events by determining a measure between each of a plurality of relationship values associated with the plurality of first events and the plurality of second events.