Patent ID: 8879719

Claim:
A system for enabling collaboration between two or more customer contact campaigns running concurrently within a call center environment, the system comprising: a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: initiate a first outbound telephony communication as part of a first customer contact campaign of the two or more customer contact campaigns; detect, during the first customer contact campaign, relevant data regarding the first outbound telephony communication; store the relevant data in the memory; calculate a success rate for the first customer contact campaign in a geographic area; modify a second outbound telephony communication for a second customer contact campaign of the two or more customer contact campaigns based on the stored relevant data and success rate in the geographic area, wherein the second customer contact campaign runs concurrently with the first customer contact campaign; initiate the modified second outbound telephony communication as part of the second customer contact campaign running concurrently with the first customer contact campaign; and purge the stored relevant data from the memory in response to detecting a criteria for the purging, wherein in response to the purging, a third outbound telephony communication is initiated without modification based on the relevant data as part of the second customer contact campaign running concurrently with the first customer contact campaign.