Patent ID: 8117084

Claim:
A method for establishing a phone call comprising the steps of: receiving, by a call server, a message including information entered by a customer at a website, the message indicating that a customer wishes to be contacted by a sales agent, the message including customer identification information, customer contact information, and product identification information that identifies a good or service in which the customer is interested; establishing a first phone call to the customer by a first voice over internet protocol (VoIP) gateway in communication with the call server; establishing a second phone call to a sales agent by a second VoIP gateway in communication with the call server; converting at least a portion of the message to speech; playing the speech to the sales agent in the second phone call; bridging the first phone call and the second phone call to connect the sales agent to the customer, wherein the bridging comprises directing an internet protocol output of the first VoIP gateway to an internet protocol input of the second VoIP gateway and directing an internet protocol output of the second VOIP gateway to an internet protocol input of the first VOIP gateway; and placing a third phone call to the sales agent using sales agent contact information different from that used on the second call, wherein the first phone call is bridged to the third phone call instead of the second phone call, and wherein the sales agent associated with the second phone call is the sales agent associated with the third phone call.