Patent ID: 8762468

Claim:
A first server of a group of servers, the first server comprising: a memory having computer instructions; and a controller circuit coupled to the memory, wherein the controller circuit performs operations comprising: monitoring behavior information associated with a first user, wherein the monitored behavior information includes presence data and scheduling data; receiving a message from a first communication device of the first user, wherein the message is directed from the first user to a second user; analyzing content of the message to determine a subject matter of the message; determining an importance rating of the message based on the determined subject matter and the monitored behavior; providing the message and the importance rating to a second server of a group of servers that is executing computer instructions for a communications management agent that is associated with the second user and that determines a time and message format for receipt of the message by a second communication device of the second user based on the importance rating; and receiving a rating feedback based on a determination of an accuracy of the importance rating for the message, wherein the rating feedback is utilized by at least some of the group of servers in analyzing an accuracy of a second importance rating for a second message provided by the controller circuit.