Patent ID: 8023633

Claim:
A communication assistance system for providing access to information corresponding to a plurality of subscribers, the system comprising: a directory assistance system for receiving communications from a plurality of requesters desiring to access said information corresponding to subscribers; a listing database configured to store said information corresponding to each of said subscribers, including a field containing wireless phone numbers of a desired portion of said subscribers and a connect field that stores information instructing said communication assistance system as to whether to mask said subscriber's wireless phone number to said requester, such that during a process that said requester is being connected to a desired subscriber, said connect field is examined to determine whether to disclose said subscriber's wireless phone number to said requester; and wherein said directory assistance system routes each of said received communications from said requester to a customer service representative terminal that has access to said database listing table, wherein said connect field further comprises information instructing said communication assistance system as to whether or not to mask said subscriber's wireless phone number to said customer representative who is handling a request from a requester.