Patent ID: 7302610

Claim:
A distributed computer system comprising: a first main system and a second main system, both to execute applications in cooperation with a human user; and a service system to evaluate problems in the first and second main systems, the service system comprising: a service module configured to collect problem related data from the main systems, the problem related data representing a problem identified about data in at least one of the first or second main systems; an acquisition module configured to acquire knowledge representations, the knowledge representations defining solution identification rules; a knowledge module configured to store the knowledge representations; and an inference module configured to process problem related data with knowledge representations in a sequential order, to identify solutions and forward the solutions through the service module to the main systems, wherein the identified solutions are applied to solve the problems, and wherein the first and second main systems have first and second auxiliary systems, respectively, with auxiliary knowledge representations to evaluate problems in at least one of the first or second main systems and to escalate problem evaluation to the service system, and further wherein the first and second auxiliary systems are adapted to forward, to the service system, preliminary solutions based on the auxiliary knowledge representations when a problem is escalated to the service system.