Patent ID: 8260745

Claim:
A method for automatically managing multiple instance user records in a Unified Messaging (UM) platform, comprising: retrieving a database snapshot from a client human resources database, the database snapshot including human resources information organized in an organizational hierarchy; detecting added user information associated with a user in the database snapshot; detecting an existing mailbox in the UM platform associated with the user; and automatically modifying organizational data in the UM platform to combine the added user information with the existing mailbox in the UM platform, wherein automatically modifying organizational data in the UM platform to combine the added user information with the existing mailbox in the UM platform comprises: automatically composing a message regarding the added user information and the existing mailbox associated with the user; sending the message to the user associated with the added user information; and modifying the organizational data in the UM platform to combine the organizational data in response to receiving a user response from the user.