Patent ID: 6952679

Claim:
A method for evaluating quality service comprising steps: a. formulating essentially objective evaluation parameters for a business operation and composing essentially objective questions based on the parameters; b. training anonymous shoppers to monitor quality service and provide essentially objective responses to questions prepared in step (a); c. evaluating key areas of quality service by responses to questions composed according to parameters formulated in step (a) using anonymous shoppers trained to respond to questions according to step (b); d. assigning a numerical rating using a weighted point system to responses elicited in step (c); e. combining the numerical ratings from step (d) for each key area of business operation and further combining the resulting numerical ratings for a single overall rating of the business operation; f. entering the numerical ratings from step (e) into a computer; and g. using computer software to generate a managerial report from the data entered in step (f); wherein the steps (a) to (f) are repeated after one or more time intervals, the method further comprising step (k): executing a computer program to generate a managerial report comparing quality service of one business operation over at least two different time intervals.