Patent ID: 8306865

Claim:
A method comprising the steps of: obtaining, by a provider of remote information technology infrastructure monitoring services, from a customer, via a remote managed infrastructure services web site, a choice of at least one remote managed information technology infrastructure monitoring service for an information technology infrastructure of said customer, and corresponding data necessary to provide said at least one remote managed information technology infrastructure monitoring service; based on said choice and said necessary data, determining, by said provider, at least two different options for providing said at least one remote managed information technology infrastructure monitoring service, said at least two options comprising at least price and service coverage; obtaining, by said provider, from said customer, via said remote managed infrastructure services web site, a selection of one of said at least two options; while providing said at least one remote managed information technology infrastructure monitoring service for said information technology infrastructure of said customer in accordance with said selection and said necessary data, during a predetermined period of time, collecting and analyzing monitoring data to develop a revised price for future provision of said at least one remote managed information technology infrastructure monitoring service by said provider to said customer.