Patent ID: 7646859

Claim:
A method of providing customer information to a company, the method comprising the steps of: (a) automatically extracting a first caller identifier from an incoming call wherein the step of automatically extracting is performed by passively monitoring a plurality of incoming telecommunications links to the company; (b) comparing the first caller identifier with a list of previously received caller identifiers from a call database; (c) retrieving customer information from a data provider wherein the customer information corresponds to the first caller identifier, when the first caller identifier does not match a caller identifier included in the list of previously received caller identifiers, wherein the customer information further comprises demographic information associated with the first caller identifier; (d) automatically extracting call information from the incoming call; (e) storing the call information and the customer information in a call record in the call database wherein the call record corresponds to the first caller identifier; (f) performing steps (a)-(e) a plurality of times for a plurality of callers to generate a plurality of call records in the call database; and (g) generating a report based on the call information and the customer information stored in the plurality of call records in the call database.