Patent ID: 6907551

Claim:
A fault notification method for posting fault information on a web site when a fault occurs in a provider facility which provides a variety of services to a terminal connected to the facility via a communication network, comprising the steps of: detecting, from a plurality of monitored devices among devices constituting said provider facility, faulty devices; generating specific fault information, wherein said specific fault information includes node information to identify a faulty device and application information to identify a malfunctioning application in said faulty device; automatically retrieving from a predetermined rule base, based on said generated specific fault information, at least a service type, that is out of service, wherein said node information, said application information, and said service type are correlated in said predetermined rule base; entering said located service type in a prepared template to generate fault notification message data; and automatically posting said fault information on a web site based on said generated fault notification message data, wherein said fault information is accessible by end users of services provided by said provider facility who otherwise access said malfunctioning application.