Patent ID: 6983401

Claim:
A computer-implemented system for identifying circuits in a communication network having chronic troubles, comprising: a searching module that searches a database to identify communication circuit exceptions; a prioritizing module having a data communication path with the searching module for prioritizing the communication circuit exceptions identified by the searching module; and a report generator module having a data communication path with the prioritizing module for generating a chronic circuit report, the chronic circuit report comprising: a listing of communication circuits in the communication network that have had exceptions reported against them in at least one of two preceding time periods, wherein the order of circuit listing is based on the prioritizing performed by the prioritizing module; a listing of the total number of exceptions reported against each circuit on the list that occurred in the time period prior to the most recent time period; a listing of the total number of exceptions reported against each circuit on the list in the most recent time period; a plurality of categories of exceptions; and a listing of the total number of exceptions reported for each circuit on the list in each category over the current time period.