Patent ID: 7010593

Claim:
A system for automatically providing an administrator of a computing environment with diagnostic data and instructions relevant to troubleshooting a selected problem event occurring in the computing environment, wherein said system comprises: a problem event processor operable to cause a plurality of problem events to be displayed, receive a problem event selection identifying one of the plurality of problem events as the selected problem event, and determine which of a plurality of troubleshooting types corresponds to said selected problem event; a troubleshooting profile manager operable to select a troubleshooting profile associated with said troubleshooting type of said selected problem event; and a troubleshooting portal view manager operable to execute said troubleshooting profile and one or more troubleshooting data miner modules referenced in said troubleshooting profile, and to cause said diagnostic data and said instructions to be displayed; wherein when executed said one or more troubleshooting data miner modules generate or cause generation of said diagnostic data and said instructions.