Patent ID: 8565125

Claim:
A method comprising: transmitting an alarm notification from a protected premises to an alarm routing service; the alarm routing service identifying a central monitoring station from the alarm notification and forwarding the alarm notification to the central monitoring station based upon the identification of the central monitoring station; the alarm routing service establishing a first voice connection between the protected premises and the alarm routing service and a second voice connection between the alarm routing service and the central monitoring station through a location of the alarm routing service in response to the alarm notification; the alarm routing service transferring the first and second voice connections to a three party conferencing device of the alarm routing service; the alarm routing service establishing an end-to-end connection between the protected premises and central monitoring station via the first and second voice connections within the three party conferencing device; and the alarm routing service recording, from the three party conferencing device, audio on the end-to-end connection between the protected premises and the central monitoring station.