Patent ID: 7385479

Claim:
A service personnel system for use in a retail establishment, the system comprising: a plurality of customer units, each customer unit being adapted for transmitting and receiving a signal of a determined type; said signal transmitted by said customer unit containing information identifying the customer unit and the type of signal being transmitted; a plurality of employee units; each employee unit being adapted for transmitting and receiving signals of a determined type; said signal transmitted by said employee unit containing information identifying said employee unit and the type of signal being transmitted; a signal relaying means for receiving said signals from said customer and employee units and relaying said signals to at least one of said customer and employee units; said relayed signal containing information identifying the unit which transmitted the signal that was relayed, the unit which is to receive the signal, and the type of signal; stamping means for time stamping said signals; data collecting means for collecting employee service data; said data comprising said signals and the time stamp for said signals; recording means for storing said employee service data; analyzing means for analyzing said employee service data; and report means for generating a report from said employee service data.