Patent ID: 8571199

Claim:
A method for managing access to telecommunications services using an interactive voice response (IVR) system, comprising: receiving a call from a party; retrieving account information about the party, the account information including historical information associated with the party; identifying a previously provided telecommunications service that was provided to the party, from the account information; restricting access, to the party, to a plurality of telecommunications services based on the identified previously provided telecommunications service from the account information; determining which of a plurality of additional telecommunications services, distinct from the previously provided telecommunications service, are desired by the party; receiving a selection from the party of one of the additional telecommunications services; processing, with a processor, a service request from the party based upon the selection by the party; suppressing, to prevent, routing of the call to a service center that provides the previously provided telecommunications service that was provided to the party and that does not provide any of the additional telecommunications services; and routing the call to a service center that provides the additional telecommunications service selected by the party.