Patent ID: 8086467

Claim:
A process management support system for simulating a business process that a service provider provides as a service to at least one client, in order to evaluate the business process, the process management support system comprising: a client definition portion configured to define contents of action of each of the clients; a service definition portion configured to define a service to be provided by the service provider; and a simulation portion configured to simulate a process flow in which a request of service occurs due to the action of each client in a predetermined period, and the service is provided by the service provider, wherein: the client definition portion has: a COP definition device configured to correlate a plurality of actions executed by each client to a plurality of client operations (COPs) respectively and define for each client, a mode of progress of the COPs at the moment of the simulation; a COP correlating device configured to correlate each of the plurality of COPs to a service to be provided by the service provider to each of the COPs; and an occurrence conditions definition device configured to define a condition for making a request of service occur from each of the COPs, the service definition portion has: an SOP definition device configured to define a procedure through which the service provider provides the service correlated to the COP by executing a sequence of a plurality of service operations (SOPs), each SOP being a unit of operation to be correlated to a human resource or a material resource of the service provider, and the simulation portion has: a client operation progress device configured to specify a COP to be executed based on the mode of progress for each of the clients; a request occurrence device configured to make a request of the service occur based on the condition, the service being correlated to the COP specified by the client operation progress device; and a service provision device configured to, each time when the request occurs, execute operations for providing the service correlated to the specified COP by, as the procedure defined by the SOP definition device with respect to the service, executing each of the plurality of SOPs in the sequence defined using the human resource or the material resource correlated to each SOP.