Patent ID: 8213587

Claim:
A call management system coupled to one or more networks, the call management system comprising: one or more computing devices comprising: a processor configured to execute instructions to extract data representing destination contact IDs via the one or more networks from applications residing in at least one callee device of a subset of callee devices; a call identifier (“IDer”) configured to identify a first attribute from a call to the subset of callee devices; a call management system controller configured to access data representing call action policies comprising: a set of default routing rules to route calls between caller devices and callee devices, and a set of customized routing rules including a first subset of rule data configured to route data representing the call from a caller device to the subset of callee devices, the call management system controller configured further to match the first attribute against routing criteria specified in the first subset of rule data, and to substitute a customized routing rule to bypass the use of a default routing rule based on the match between the first attribute and the routing criteria; and a call management system router configured to route the call from the caller device to a target callee device in the subset of callee devices based on location data representing a first location associated with the caller device and a second location associated with the target callee device.