Patent ID: 8589204

Claim:
A business process estimating method to be used by a business process estimating apparatus for estimating a process of a business transaction utilizing an information system, the business process estimating method comprising: extracting an operation interval of the information system in accordance with an access log of access to the information system; specifying a business process corresponding to the extracted operation interval and a non-operation interval of the information system; and distributing, by a processor, time periods of the non-operation interval specified in the specifying to time periods of previous and subsequent operation intervals of the non-operation interval as process time periods of previous and subsequent business processes specified in the specifying respectively, the distributing time periods comprising: dividing a time period of the non-operating interval; adding one of a divided time period of the non-operating interval to a first operation interval of a first operation that is operated before the non-operating interval, adding another divided time period of the non-operating interval to a second operation interval of a second operation that is operated after the non-operation interval, and estimating the process of the business transaction based on the distributed time periods of the non-operation interval, wherein, in the distributing the non-operation interval time period, the time period of the information system non-operation interval is divided and distributed as the process time periods of the previous and subsequent business processes in accordance with ratios of standard time periods of the previous and subsequent business processes respectively correlated with the previous and subsequent information system operation intervals with respect to the information system non-operation interval.