Patent ID: 8719369

Claim:
A method, comprising: generating a plurality of personalized prompts, each of the plurality of prompts related to one of a plurality of elements by: receiving parameters for at least one of a first name element and a last name element, analyzing the parameters for at least one of the first name element and the last name element to determine a predicted coverage percentage, selecting a subset of the parameters for at least one of the first name element and the last name element based on a threshold value for the predicted coverage percentage, recording a master sound file including one or more prompts related to the subset of parameters, and dividing the master sound file into the plurality of personalized prompts in the form of sound files; generating an indexed prompt file (IPF) comprising one or more of the plurality of personalized prompts; mapping one or more fields associated with a target phone number to one or more of the plurality of personalized prompts, wherein the one or more fields include individual information associated with the target phone number; generating a prompt script file, including one or more prompt script specifications, each of the one or more prompt script specifications including a list of rules for generating an outgoing message using one or more of the plurality of personalized prompts in the IPF file; generating a call to the target phone number; and based on the response to the call, selecting one of the prompt script specifications from the prompt script file to generate a personalized outgoing message.