Patent ID: 8775189

Claim:
A control center for receiving voice control commands from a wireless communication device, the control center configured to perform a method comprising: receiving one or more recorded voice commands communicated from the wireless communication device and in response to a confidence level, the confidence level obtained from a server-based speech recognition program to yield an interpreted voice command file, directing the interpreted voice command file to a transcription interface corresponding to one or more human transcribers; establishing a threshold confidence level, the threshold confidence level based on a confidence measurement from the server-based speech recognition program and indicating additional processing due to insufficient confidence in a result from the speech recognition program; selectively directing, if an obtained confidence level is below the threshold confidence level, each of the voice commands from the one or more commands to a specific human transcriber interface from the one or more human transcribers interfaces based on a priority of the command, wherein the priority of the command is based on which command of the one or more commands requires an immediate response by the determination of the type of command received of the one or more commands; receiving, from an interface of the specific human transcriber or from the speech recognition program based on the confidence level, an xml-based machine readable command file, to be communicated back to the wireless communication device; and the xml-based machine readable command file indicative of a proper application for execution.