Patent ID: 8661297

Claim:
A method comprising: monitoring one or more service providing components connected to an interfacing system, configured to control one or more requests for service received from one or more client units requesting service from at least one of the one or more service providing components, wherein the interfacing system is further configured to assign the one or more requests to the one or more service providing components; and generating information regarding the operability of at least one of the one or more service providing components based on data generated in response to the monitoring the one or more service providing components, wherein the monitoring of the one or more service providing components further comprises: determining, by one or more agents included with at least one of the one or more service providing components, the operability status of the associated one or more service providing components, and communicating data based on the determined operability status to the interfacing system, wherein the monitoring and the generating are implemented by at least one processor.