Patent ID: 7636892

Claim:
A computer device having an always on top graphical user interface (GUI) for generating usability data for a remote computer user, the GUI comprising: a timer for timing a task of the remote computer user; a task title field for displaying a title corresponding to the task; a comment entry field for inputting comments corresponding to a performance of the task by the remote computer user during a monitoring session that provides viewing access to the remote computer user performing the task via a collaboration-based software program that is unrelated to the graphical user interface, wherein each of the comments is associated with a corresponding time as indicated by the timer; and means for indicating a type of each of the comments, the indicating means comprising a set of typographical shortcuts, which allow identification of the type of comment by typing of a single character, and a set of comment control buttons comprising an error button, a critical error button, a note button, a problem button, a highlight button, a user quote button, a success button, a prompt button, a help button, an end task button, an end session button, and a failure button.