Patent ID: 8762155

Claim:
A voice integration platform for developing a voice interface to an external data system, the voice integration platform comprising: a voice gateway that enables voice interaction; a first set of service layers that interact with the voice gateway; and a second set of service layers that facilitate interaction between the first set of service layers and the external data system, the external data system comprising a content management software having a service module to parse a stream of audio content to define constituent portions based on association with one of a plurality of logically distinct storage categories and selectively storing the portions of the audio content stream in the one of the plurality of logically distinct storage categories in the external data system, wherein the second set of service layers includes a developer-accessible interface to the content management software; wherein the first and second sets of service layers are used together to develop a specific voice interface that enables voice interaction via the content management software of the external data system, the specific voice interface to allow selective access, via the voice gateway, of one of the stored portions of the audio content stream for playback by traversing one or more of the plurality of logically distinct storage categories.