Patent ID: 6882862

Claim:
A method for handling call requests, comprising: providing a private network including a plurality of private branch exchanges, the private branch exchanges being connectable to and being compatible with a public switched telephone network, and being connectable to but not being compatible with a wireless communication network; providing a plurality of controllers having computer integration technology on the private network; coupling one of the controllers to each of the plurality of private branch exchanges and to the wireless communication network, each of said controllers being capable of instructing the corresponding private branch exchange to which it is coupled to execute a proper protocol via computer telephony integration; receiving a request at one of the controllers to complete a call originating from a wireless communication device to a central office; executing a program in the controller corresponding said one of the private branch exchanges for determining whether or not a predetermined condition has been met, and if the predetermined condition has been met, determining said proper protocol for processing said request; and instructing said one private branch exchange receiving said call request to execute said proper protocol, thereby enabling completion of said call originating from the wireless communication device to the central office.