Patent ID: 8379807

Claim:
A non-transitory computer-readable media having computer-executable instructions embodied thereon that, when executed, cause a voicemail server to perform a method of presenting a custom greeting to a user who retrieves a voicemail that was left by a caller, the method comprising: prompting the caller to provide a custom announcement to the user in conjunction with the voicemail; by way of the voicemail server, storing the voicemail and the custom announcement in connection with an identifier associated with a calling device used by the caller in an attempt to call the user; automatically retrieving a personalized name assigned by the user, based on the identifier, unless the caller left a custom announcement when prompted; associating the personalized name with the voicemail; and storing one of the custom announcement left by the caller or the automatically retrieved personalized name such that the custom announcement or the automatically retrieved personalized name is presentable to the user incident to a request to retrieve the voicemail.