Patent ID: 8923505

Claim:
A system comprising: an automated communication line interface that accepts calls from a caller; a data input module that receives one or more inputs from the caller and determines that an existing data record associated with a user identification exists for the caller if the data record associated with the user identification is within a predetermined period of temporal proximity to the call and further determines that no data record associated with the user identification exists if the data record associated with the user is not within the predetermined period of temporal proximity to the call or no data record associated with the user identification is found; a data storage module that stores the one or more inputs in a stored data record associated with the user identification, wherein the stored data record comprises the existing data record associated with the user identification or a new data record associated with the user identification, based on the determination; an asset routing module that automatically connects the caller to a particular caller asset such that the stored data record is visible to the caller asset, wherein the asset routing module connects the caller to the particular caller asset based on the stored data record; and a transaction recording module that appends information exchanged between the caller and the caller asset to the stored data record, wherein the information stored in the stored data record includes at least one or more analytical actions performed by the caller asset, and on a subsequent call by the caller, the caller's stored data record will be automatically supplied to a caller asset receiving the subsequent call.