Patent ID: 7331036

Claim:
A graphical tool for use in interactive response systems, said tool operable for displaying to a call flow designer the logical operation of an application; said graphical tool including executable code residing in computer memory, said tool comprising: means for transmitting prompts to a talking user, said prompts including instructions for verbalizing a response in at least one word chosen by the talking user; means for receiving from said talking user answers to said prompts, said answers including at least one word spoken by said talking user; means for returning to an application matches between what a talking user has responded and a preestablished grammar; and means, including the placement of icons, for establishing and displaying a call flow routine having multiple slot returns, said slot returns controlling the interaction of said transmitting, receiving, and returning means; and means, including the placement of icons, for establishing and displaying a call flow sub-routine for controlling the proper operation of said call flow routine, including the satisfaction of each slot return as established by said call flow routine icons and said call flow sub-routine icons, of said transmitting, receiving and returning means.