Patent ID: 8170545

Claim:
A mobile device, comprising: a non-transitory memory; a mobile device support tool comprising diagnostic software embodied in the non-transitory memory to identify diagnostic information associated with a mobile device problem experienced by the mobile device, wherein the diagnostic information is the same diagnostic information provided to help desk personnel, and wherein the diagnostic information comprises processor usage information of the mobile device, memory usage information of the mobile device, information about a configuration of a server with which the mobile device communicates to enable a mobile device user to address the mobile device problem, and an amount of network storage space available for the mobile device to enable the mobile device user to address the mobile device problem; and a user interface to inform the mobile device user of the diagnostic information associated with the mobile device problem, and to suggest a self help option for the mobile device user to address the mobile device problem, wherein the user interface is further operable to enable the mobile device user to capture an image of the diagnostic information associated with the mobile device problem and to convey the captured image to the help desk personnel.