Patent ID: 8606604

Claim:
A computer-based system to assist the closing of a proposed sales transaction of automotive products using a trained operator situated at a call center location remote from a vendor location comprising: a camera that captures an image of the trained operator; a call center screen at the call center location that displays an image of a customer sent from a vendor computer system; an interface module configured to permit selection at the vendor location of a product for the trained operator to sell to the customer remotely from the call center location; a processing module configured to determine one or more terms of the transaction; and a communications module configured to: receive an identifier relating to the proposed transaction from the vendor computer system; retrieve information pertaining to the proposed transaction from a dealer management system using the identifier; transmit the image of the trained operator to the vendor computer system; permit audio communication with the trained operator and the vendor computer system; transmit at least some information pertaining to the proposed transaction to a third party; receive an indication from the third party that the proposed transaction has been accepted; and transmit an instruction for the vendor computer system to print a copy of documents required to complete the transaction.