Patent ID: 7324986

Claim:
A method for providing users access to information to assist in resolving problems with electronic services, comprising: receiving input regarding a particular symptom; determining a first keyword based on the received input; accessing an index database to obtain information associated with a user; accessing a deep database structure configured as hierarchical database pages, at least a portion of the database pages including information regarding symptoms and associated keywords; cycling through the deep database structure to obtain a first database page having at least one keyword that matches the first keyword, the first database page including a plurality of page indexes associated with a second database page of the deep database structure and including at least one prompt for additional information, wherein the second database page is different from the first database page; providing information regarding symptoms associated with the first database page; providing the at least one prompt from the first database page; determining a second keyword based on an association between the at least one prompt and the additional information received in response to the at least one prompt, wherein the second keyword is different from the first keyword; accessing the second database page of the deep database structure that corresponds to at least one page index of the plurality of page indexes included in the first database page and that is associated with the second keyword; and providing information regarding symptoms associated with the second database page.