Patent ID: 8781865

Claim:
A system for handling problem tickets in a computing environment, comprising: a processor; a consolidation module operable to execute on the processor and identify a plurality of tickets generated in the computing environment that are candidates for consolidation into a bundled group, the consolidation module further operable to mark the plurality of tickets as bundled; and a ticket handling manager module operable to execute on the processor, the ticket handling manager module further operable to select a representative ticket from the bundled plurality of tickets for expedited handling of resolution of the representative ticket based on a criterion, increase a priority associated with the selected representative ticket to higher priority than other tickets in the same bundled group, while decreasing one or more priorities respectively associated with one or more other tickets in the bundled group to lower priority than the increased priority associated with the selected representative ticket, and add information associated with the consolidation to each of the plurality of tickets in the bundled group, the information that is added including at least that said each respective ticket is part of the bundled group.