Patent ID: 7149702

Claim:
A system for documenting delays during a telecommunications service call project comprising: a communications device operable by a user, wherein the communications device is adapted to receive from the user project information related to a delay in the field associated with a project with a service installation guarantee threshold, wherein reasons for delay comprise adverse weather conditions, lack of equipment, lack of technical expertise, customer postponement, customer is unavailable to accept restoration of service until all repairs are completed, and circuit verification is required by customer, the user selecting an option from the user interface to display a delay maintenance timer entry page where the project information related to the delay is entered, wherein the communications device receivers user log in information to create a communication session and to upload the project information related to the delay during the communication session; a server accessible by the communications device via a communications network during the communications session to receive the project information from the communications device wherein the project information includes at least a duration and a classification of an excusable delay, wherein further an excusable delay comprises adverse weather conditions, customer postponement, customer is unavailable to accept restoration of service until all repairs are completed, and circuit verification is required by customer; an elapsed time clock in communication with the server where the elapsed time clock measures the total elapsed time from the initiation to the completion of the project; a delay maintenance timer in communication with server, wherein the delay maintenance timer aggregates all excusable delays encountered during the project in response to invocation by the server; and a systems interface coupled to the server, wherein the systems interface is adapted to facilitate uploading of the project information from the communications device to the server during the communications session, wherein the server is further adapted to invoke the delay maintenance timer by submitting the project information related to the delay to the delay maintenance timer, wherein further at the completion of the project the server subtracts the aggregated excusable delay on the delay maintenance timer from the total elapsed time to determine a discounted project time, wherein the discounted project time is compared to the service installation guarantee threshold to determine if the project was completed within the service installation guarantee threshold.