Patent ID: 8411825

Claim:
A method comprising: receiving, by a computer-based system for contacting an intended customer, one or more notification details related to the intended customer, wherein the notification details include at least a name and a phone number of the intended customer; originating, by the computer-based system, a phone call to the phone number of the intended customer; playing, by the computer-based system, one or more audio messages to a recipient of the phone call; receiving, by the computer-based system, one or more inputs, from the recipient, in response to the one or more audio messages; determining, by the computer-based system, whether the recipient is the intended customer based, at least in part, on the one or more inputs received from the recipient; verifying, by the computer-based system, an identity of the recipient by comparing a received input from the recipient to a stored voice print of the intended customer; routing, by the computer-based system, the phone call to at least one of an agent or an automated system in response to the recipient of the phone call being verified as the intended customer; playing, by the computer-based system, additional audio messages to the recipient of the phone call in response to the recipient not being the intended customer, wherein the additional audio messages prompt the recipient to provide availability information of the intended customer; receiving, by the computer-based system, availability information, from the recipient, of the intended customer, in response to the additional audio messages; and performing, by the computer-based system, at least one of holding the phone call, calling an alternative phone number, calling back after a predetermined time period, or requesting for a call back based, at least in part, on the received availability information of the intended customer.