Patent ID: 7844246

Claim:
A method for communicating between a telematics call center and a telematics unit, the method comprising the steps of: (a) sending a communication from the telematics unit to the telematics call center, wherein the communication is sent in response to a user input; (b) sending a text-based acknowledgement from the telematics call center to the telematics unit, wherein the text-based acknowledgement is sent in response to the communication of step (a); (c) obtaining communication preference data from a web-hosting portal; and (d) establishing a communication mode between the telematics call center and the telematics unit, wherein the communication mode is established in accordance with the communication preference data obtained in step (c) and is selected from the group consisting of: a text/text communication mode, a text/voice communication mode, a voice/text communication mode, and a voice/voice communication mode.