Patent ID: 8769417

Claim:
A system for identifying a good answer to a question left unanswered in a discussion forum, the system comprising: a data store that stores text from a first discussion forum that includes at least one question; and a computing device in communication with the data store and that is operative to: identify, in the text from the first discussion forum, a question that has not received a good answer in the first discussion forum; identify one or more responses to the question from at least one discussion forum other than the first discussion forum; determine good answer criteria for each of the one or more responses to the question identified from the at least one discussion forum other than the first discussion forum, wherein the good answer criteria for each of the one or more responses is based at least in part on a relevance of a context in which the question was included in the first discussion forum to a context in which the identified one or more responses were included in the at least one discussion forum other than the first discussion forum; and determine a good answer to the question from the one or more responses to the question identified from the at least one discussion forum other than the first discussion forum, wherein the good answer is determined based at least in part on whether the good answer criteria is satisfied for the good answer.