Patent ID: 6859524

Claim:
A system for performing independent verification, comprising: a) a processor; b) question generating unit, connected to the processor, configured to pose questions to a customer through a communications medium; c) a customer data interface for receiving customer-specific information, wherein the question generating unit is configured to generate at least one question based on customer-specific information received through the customer data interface; d) a response analysis unit, connected to the processor, configured to analyze customer responses to questions by performing speech recognition on spoken customer responses; and automatically generate an automated score for said customer responses; e) a recording unit configured to record customer responses to questions wherein the system is configured to simultaneously record a customer's spoken response and perform speech recognition on the spoken response to interpret the spoken response; f) an operator interface configured to allow an operator to review recorded customer responses; and input an operator score for a series of recorded customer responses; and g) a comparing unit for comparing an operator score of a series of customer responses to an automated score for the series of customer responses that was generated by die response analysis unit.