Patent ID: 7443963

Claim:
A method of handling a call, wherein the call is made from a certain type of telephone device or line, the method comprising: (a) providing a call processor, wherein the call processor is configured to receive information associated with the call; (b) receiving information associated with the call, wherein the information comprises: (i) electronic data indicating the certain type of telephone device or line from which the call has been made, and (ii) information indicating an identity of the caller; (c) analyzing the information associated with the call, wherein the act of analyzing comprises comparing the information indicating an identity of the caller with the electronic data indicating the certain type of telephone device or line from which the call has been made; (d) detecting an inconsistency between the information indicating an identity of the caller and the electronic data indicating the certain type of telephone device or line from which the call has been made; and (e) obtaining additional information from the caller in response to the act of detecting the inconsistency, wherein the additional information relates to the identity of the caller.