Patent ID: 7099442

Claim:
A method of administering a voice server comprising: within a voice server, receiving through a telephone interface a call from a system administrator and connecting the call to a voice enabled browser; in the voice enabled browser, matching call control data of the call with a system administration application of the voice server by identifying at least one of a called number and a calling number for identifying a system administration application to execute; retrieving and loading into the voice enabled browser a Voice Extensible Markup Language (VXML) program corresponding to the system administration application; executing the VXML program within the voice enabled browser; and responsive to said executing step, establishing communications between the system administration application and a resource management system of the voice server; and processing voice commands in the VXML script for administrating control of operating events within the resource management system for managing problematic conditions, wherein the managing includes querying a management extension object to provide event status of problematic operating conditions; wherein the system administrator interacts with the resource management system through the VXML program to request administrative functions over the call.