Patent ID: 6918536

Claim:
A system for monitoring an automated teller machine, comprising: a first call center for operating said automated teller machine via a line; a second call center installed in an area which has a time different from an area where said first call center is installed; and a monitoring apparatus for receiving run information or operation information of said automated teller machine, selecting one of said first and second call centers, and transmitting the received run or operation information to the selected call center, wherein said monitoring apparatus includes: a storage for storing service hours of said first and second call centers and use languages and machine knowledge levels of operators of said first and second call centers; and a controller for searching said storage on the basis of a use language of a user, a machine number of said automated teller machine and an inquiry type received from the automated teller machine, and selecting the call center when the searching time is in service hours stored in said storage, the use language received from the automated teller machine coincides with the use language of the operator stored in said storage, and the machine number and an inquiry type correspond to machine knowledge level of the operator stored in said storage.