Patent ID: 8811934

Claim:
A communications management system for handling communication between a user and a plurality of recipients associated with the user, the communications management system including: a communications network interface for interfacing with a communications network, the interface for receiving a communication signal transmitted into the communications network by a communications device activated by the user, the communication signal including the unique user identifier previously received by the communications device from the user; a communications controller for processing the communication signal to obtain the unique user identifier, accessing user information based on the unique user identifier from the communication signal, the user information including an identification of a plurality of potential recipients associated with the user, attempting to establish a first communications link over a public communications network with at least one recipient of the plurality of potential recipients via a communications service associated with each of the potential recipients, establishing the first communications link with an active recipient, the active recipient being a recipient of the plurality of potential recipients with whom the first communications link is first established, establishing a second communications link over the public communications network or a further public communication network with the communication device activated by the user via a communications service associated with the user, providing an active communications link for two-way verbal communication between the user and the active recipient via the first communications link and the second communications link, and transmitting a one-way communication message to remaining recipients of the plurality of recipients with whom the active communication link was not established, the one-way communication message identifying the active recipient and providing a status of an alert message received by the active recipient.