Patent ID: 8660240

Claim:
A method comprising: storing, in non-transitory computer-readable medium, contact information to be used when notifying a plurality of recipients, the stored contact information comprising, for each one of the plurality of recipients, a recipient-specified set of two or more contact paths comprising a first contact path and a second contact path, each of the first and second contact paths being usable to notify the recipient that specified the set of contact paths, a first recipient-specified order of use of the stored recipient-specified set of contact paths, wherein the first recipient-specified order of use specifies that a first attempt of notifying the recipient is to be performed via the associated first contact path, and if the first attempt fails, a second attempt of notifying the recipient is to be performed via the associated second contact path, and a second recipient-specified order of use of the stored recipient-specified set of contact paths, wherein the second recipient-specified order of use specifies that a first attempt of notifying the recipient is to be performed via the associated second contact path, and if the first attempt fails, a second attempt of notifying the recipient is to be performed via the associated first contact path, and wherein notifying of the recipient is performed using the stored first recipient-specified order of use when a notification type is identified to be of a first type, and using the stored second recipient-specified order of use when the notification type is identified to be a second, different type; receiving an instruction to issue a notification to a specified one or more recipients from among the plurality of recipients; identifying, by one or more hardware processors, a notification type of the received notification instruction from among the first and second notification types; and issuing, by the one or more hardware processors, the notification of the identified notification type to each recipient specified in the received instruction using (i) the recipient-specified set of contact paths as respectively stored for each recipient, and (ii) the recipient-specified order of use associated with the identified notification type as respectively stored for each recipient.