Patent ID: 8543536

Claim:
A universal line usage information collection system, the system comprising: a processing component for continuously collecting line usage information from a plurality of equipment in a telecommunications network; a data storage component for storing the line usage information; and automatically generating, using the processing component, a specific type of report selected from a plurality of report types at a specified time based on a pre-specified criteria using the line usage information stored in the database, wherein the plurality of report types includes line unit performance reports, blockage reports, and consecutive reports, wherein the line unit information for each line unit includes a highest hourly percent block for a last number of weeks, busy hour percent capacity, equipped lines, wired lines, number of working lines, a highest busy hour usage, and a busiest usage values, the blockage reports include a number of line units in the telecommunications network blocked per week by region, and the consecutive reports displays line units having blockage for a user-specified consecutive time period.