Patent ID: 8817959

Claim:
A system for handling messages and distributing information, comprising: means for processing information; means for receiving incoming messages from customer telecommunication devices, said incoming messages selected from telephone calls, text messages, email messages, code messages, images, video, and combinations thereof, and for sending outgoing messages selected from text messages and email messages, said means for receiving incoming and sending outgoing messages in communication with said means for processing information; means for transmitting incoming subscriber information from a subscriber communication device to said means for processing and for sending lead reports from said means for processing to said subscriber device; a subscriber database with information relating to at least one subscriber, said subscriber database accessible by said means for processing information; an item database with web page URLs provided by the at least one subscriber containing information about at least one item offered by the at least one subscriber to the customers, said item database accessible by said means for processing information; and a customer database containing identifying information about the customers, said customer database accessible by said means for processing information; wherein said system is capable of performing, during an interaction with a customer, operations selected from: receiving a request from a customer telecommunication device for additional information; sending messages to the customer telecommunications device to provide links to URLs containing information from said item database combined with identifying information about the particular customer device to the customer devices, said identifying information selected from the telecommunications device model, the telecommunications device telephone number, the telecommunications device network address, and combinations thereof; responding to a request from a customer for information by combining at least one URL from said item database with identifying information about the customer to form a new URL and sending an outgoing message with a link to the new URL to the customer, said outgoing message formatted for the telecommunication device model; tracking said identifying information about the customer device for each request for information received from the customer, said identifying information selected from the telecommunications device model, the telecommunications device telephone number, the telecommunications device network address, and combinations thereof; and sending reports to the subscriber whose information was requested, said reports including the date and time said subscriber information was requested, identifying information about the contact, and identifying information about the items associated with the URLs the customer requested and for which the links were opened on the customer telecommunications device.