Patent ID: 7804945

Claim:
A telecommunications messaging architecture comprising: a first support system comprising first support processing logic for a first customer type; a second support system comprising second support processing logic for a second customer type; a customer care management system comprising: a customer database comprising: a first customer record for a first customer, the first customer record comprising a first pre-existing organization code in a first organization field; and a second customer record comprising a second pre-existing organization code in a second organization field; where the first and second pre-existing organization codes represent legacy systems and are obtained from legacy customer records of the legacy systems; where the customer database distinguishes the customer records between the first customer type and the second customer type based on the pre-existing organization codes; a customer care management program; and an outbound support message prepared by the customer care management program for initiating execution of a processing action to be taken for the first customer, where the customer care management program is operable to add the first pre-existing organization code to the outbound support message; and a message routing system in communication between the customer care management system and the first and second support systems, the message routing system operable to receive the outbound support message, extract the first pre-existing organization code, and route the outbound support message to one of the first support system and the second support system based on the first pre-existing organization code.