Patent ID: 8533010

Claim:
A method to analyze passenger name records (PNRs) stored in a PNR database (DB), comprising steps of: using at least one data processor, and without accessing an electronic ticket system, automatically analyzing each action performed on a PNR stored in the PNR DB to determine when an action results in an occurrence of a de-synchronization event between the PNR and a corresponding electronic ticket; in response to determining that an action results in an occurrence of a de-synchronization event between the PNR and the corresponding electronic ticket, automatically changing a status in the PNR from Established to Orphan using the at least one data processor; and using the at least one data processor, determining if a final status of the PNR is Orphan, and in response thereto setting a flag in the PNR to enable at least the display of information to an agent, where the displayed information is based on data included in the PNR and is displayed automatically to an agent, and where the displayed information at least indicates the occurrence of the de-synchronization event and all actions performed on the PNR.