Patent ID: 8135658

Claim:
A method utilized in connection with a requestor requesting a particular action from an organization, the method comprising: providing decision software to implement a decision process that handles and decides the request in a generally automated manner, the decision software determining whether to approve or deny the request according to predefined standards provided to the decision software, the decision software deciding at a decision point corresponding to a particular standard to deny the request based on the particular standard; storing information relating to the request and the denial decision as a quote; determining whether or not further consideration of the denial decision by a human reviewer of the organization is demanded by the requestor; contacting the human reviewer to seek such further consideration when further consideration of the denial decision is demanded, the contacted human reviewer: retrieving the stored quote by way of an actuated interface that presents the quote as a focused screen including information from the quote and a determination entry device; determining based at least in part on the focused screen of the interface whether to over-ride the denial decision; and entering such determination into the determination entry device of the interface; storing the entered determination with the stored quote; and proceeding with the request in accordance with the stored determination.