Patent ID: 7249321

Claim:
An adaptable user interface selection system comprising: a criteria evaluation module operable to receive a request for a user interface dialogue model for a dialogue node within a communication action, the criteria evaluation module in communication with a criteria scoring matrix; the criteria scoring matrix comprising a criteria weight module, a criteria score module; a dialogue scoring module; and a dialogue selection table, the criteria scoring matrix in association with an interface criteria library and a criteria score library; the criteria weight module operable to receive one or more criteria weights from the associated interface criteria library; the criteria score module operable to receive one or more criteria scores from an associated criteria score library; the dialogue scoring module operable to calculate the dialogue score by calculating the sum of the one or more criteria weights multiplied by the respective one or more criteria scores; the dialogue selection table having two or more dialogue score ranges corresponding to two or more dialogue types; a selection module operable to compare the dialogue score calculated by the dialogue scoring module with the dialogue selection table to select a dialogue type; a user interaction module operable to monitor the successfulness of the selected dialogue type; and a feedback module in communication with the user interaction module and operable to selectively adjust the dialogue selection table, the one or more criteria weights, and the one or more criteria scores.