Patent ID: 7340037

Claim:
A process of correlating a new work order with existing work orders, the process comprising the steps of: a) communicating with a communications network and acquiring new work order information, the new work order information representing the new work order, the new work order information having a date and time stamp; b) searching the new work order information for a first correlation parameter and a second correlation parameter; c) searching a database of existing work orders for the first correlation parameter and the second correlation parameter; and d) grouping the new work order information with existing work order information that shares the first correlation parameter, that shares the second correlation parameter, and that has a date and time stamp within a predetermined interval of the date and time stamp of the new work order information, e) assigning the grouped new work order and existing work order to a single technician; whereby the process correlates the new work order with an existing work order having the same first correlation parameter, the same second correlation parameter, and similar date and time stamps.