Patent ID: 8444051

Claim:
An apparatus comprising: a user interface associated with a self-service machine, wherein the user interface is configured to receive one or more inputs from a consumer that is using the self-service machine and communicate one or more outputs to the consumer; and a processor operatively connected to the user interface and configured to: determine that a problem associated with the self-service machine occurred during a transaction involving the self-service machine and the consumer, wherein the problem is determined independent of the consumer indicating the problem occurred; generate a claim code; automatically present, via the user interface, the claim code to the consumer, wherein automatically presenting the claim code to the consumer is based at least partially on the processor determining that the problem occurred during the transaction involving the self-service machine and the consumer and independent of the consumer indicating that the problem occurred; and initiate, via an online banking account associated with the consumer, a claim relating to the problem that occurred involving the self-service machine and the consumer based at least partially on the processor determining that the problem occurred during the transaction.