Patent ID: 8819849

Claim:
A method for accessing a user's account by customer support without viewing the user's private data, the method comprising: receiving, in an application module communicating with a web service, a request for authentication by a support person using a linked user-support login name that includes a concatenation of the support person's login name, the user's login name and a prefix; authenticating the user, by the application, using the user's login name extracted from the linked user-support login name; authenticating the support person, by the application, using the support person's login name extracted from the linked user-support login name; retrieving, by the application, a current user session as viewed by the user on an electronic screen of a processing device of the user, the retrieval being performed in response to the authentication of the user and the support person; dynamically redacting private data of the user from the user session to create a redacted user session, where the prefix acts as a trigger for activating a redaction module for redacting the user's current session; and delivering the redacted user session for display in an electronic screen of a processing device of the support person.