Patent ID: 7911964

Claim:
A communication network for establishing a session between a first end user device and a second end user device, the communication network comprising: a service provider, wherein the first and second end user devices establish the session through the service provider; and a quality management system, wherein the quality management system is a part of the service provider and wherein the quality management system receives quality information for the session having traffic transported by the communication network between the first end user and the second end user, processes the quality information to determine the first end user associated with the session, a required service level for the first end user, and a delivered service level for the session, processes the delivered service level with the required service level to determine a response to be taken by the service provider for the session, wherein the response to be taken by the service provider comprises a notification that the delivered service level was of a higher quality than the required service level and an upgrade offer, generates a feedback message indicating the response to be taken by the service provider, and transmits the feedback message to the first end user.