Patent ID: 7526426

Claim:
A method of computer analysis of computer-mediated communications, said method comprising: collecting at least one computer-mediated communication produced by or received by an author; parsing a text of the collected at least one computer-mediated communication to identify at least one category of information therein; processing the at least one category of information with at least one analysis to quantify at least one type of information in each category; generating at least one output communication regarding the at least one computer-mediated communication describing the psychological state, attitudes or characteristics of the author of the communication, the at least one output communication including information comprising a graphic or tabular display of emotional tone of the at least one computer-mediated communication and a frequency of occurrence for a time period of the at least one computer-mediated communication or a date thereof and also including additional information when a difference between quantification of the at least one type of information for at least one category and a reference for the at least one category is detected involving the psychological state, attitude or characteristic of the author, the additional information pertaining to a responsive action that should be taken.