Patent ID: 6938087

Claim:
A system for providing remote electronic services, comprising an agent, an access file, and a communication module, wherein: the agent receives request-for-service calls in any format selected from a voice format, an internet format, an e-mail format, and a wireless format, each request-for-service call incorporating one or more control parameters including a destination node address, the agent transmits a request-for-service call to the access file in accordance with a hypertext transfer protocol for each of the received request-for-service calls; the access file invokes at least one service module in response to a given request-for-service call received from the agent, the at least one service module performs a prescribed function to produce a service deliverable requested in the given request-for-service call, accesses an instance of the communication module, and passes the one or more control parameters and the service deliverable to the communication module in accordance with a hypertext transfer protocol; and the communication module transmits the service deliverable received from the at least one service module to the destination network node specified in the given request-for-service call in any format selected from a voice format, an internet format, an e-mail format, and a wireless format.