Patent ID: 8379829

Claim:
A method of distributing incoming telephone calls among inbound links of a service platform, the method comprising: in the service platform: accumulating call initiation information regarding routing of the incoming telephone calls to the inbound links of the service platform by a plurality of network call processors during a previous time period; generating first allocation information comprising a first number of the inbound links of the service platform allocated to a first network call processor of the plurality of network call processors for a future time period based on the call initiation information; and, generating second allocation information comprising a second number of the inbound links of the service platform allocated to a second network call processor of the plurality of network call processors for the future time period based on the call initiation information; in the first network call processor, generating first instructions to route a first number of the inbound telephone calls to the first number of the inbound links of the service platform during the future time period based on the first allocation information; and, in the second network call processor, generating second instructions to route a second number of the inbound telephone calls to the second number of the inbound links of the service platform during the future time period based on the second allocation information.