Patent ID: 8019876

Claim:
A network-based services platform coupled to both a packet network and a telecommunications network for providing coordination at the network level between a plurality of call centers connectable over a telecommunications network and a packet network, creating improved integration of and bonding between a user's interaction with subscriber Web sites via the packet network and the plurality of call centers via the telecommunications network, and correlating information between a specific call center associated a subscriber and an on-going interactive Web-based communication session with thea user over the packet network, the network-based services platform comprising a processing unit for translating the packet network-based information into call set-up information associated with the subscriber's specific call center and for translating DTMF tone sequences from the call center into “page push” commands to be forwarded over packet network to the subscriber's Web site; and a telecommunications unit coupled to the telecommunications network for establishing a telecommunications session between the user and the specific call center over the telecommunication network, the network-based services platform maintaining a continued association between the user and the packet network through the on-going interactive Web-based communication session during the telecommunications session and pushing the at least one of the plurality of web pages corresponding to the page push command during the telecommunications communication session.