Patent ID: 7409595

Claim:
A method for servicing a computerized system, comprising: detecting a failure of a given type in the computerized system; generating a list of corrective actions in response to the failure, using an automated maintenance program; retrieving a record of one or more previous failures of the given type in the computerized system, and indicating previous corrective actions and times at which the previous corrective actions were taken in response to the previous failures, including at least a first corrective action taken at a first time and a second corrective action taken at a second time, more recent than the first time; prioritizing the list of corrective actions responsively to the times at which the previous corrective actions were taken, using the automated maintenance program, so as to reduce a priority of the second corrective action, which was taken at the more recent time, relative to the first corrective action; and providing the prioritized list from the automated maintenance program to a repair function for use in servicing the computerized system.