Patent ID: 8811591

Claim:
A method performed by a mobile terminal for checking the status of an agent assigned to a call center within which geographic areas are respectively associated with geographic area identifiers, communication terminals are respectively associated with geographic areas, and at least one call center server is capable of communicating with a data management server and communication terminals, said mobile terminal being in the possession of a supervisor capable of moving within the geographic areas and said method comprising: determining an identifier of the geographic area in which an agent connected to the call center server via a communication terminal associated with said geographic area is located; transmitting a first request comprising the geographic area's identifier to the data management server in order to retrieve within a first lookup table an identifier of the agent associated with the identifier of the geographic area; transmitting a second request comprising the agent's identifier to the call center server in order to retrieve within a second lookup table the agent's status data associated with the agent's identifier; and providing at least some of the agent's retrieved status data to the supervisor through a graphical display.