Patent ID: 8509832

Claim:
A computer-implemented method for routing an incoming communication from a sender communication device to a receiver communication device based on urgency, the method comprising: in the receiver communication device, accepting from a user an urgency priority designation associated with the sender communication device, the urgency priority designation establishing whether any communication from the sender communication device is routed according to a message priority transmitted from the sender communication device in connection with that communication; in the receiver communication device, accepting from the user routing instructions associated with each of a plurality of message priority levels; only if the urgency priority designation establishes that any communication is routed according to the message priority transmitted in connection with that communication, routing the incoming communication according to a message priority transmitted from the sender communication device in connection with the incoming communication; wherein the routing the incoming communication according to the message priority further comprises routing according to routing instructions associated with a message priority level received from the sender communication device in connection with the incoming communication.