Patent ID: 8862554

Claim:
A method comprising: assimilating, in a customer service context, input data relating to customer service protocols; and implementing, in a customer service context, a service restoration order responsive to a service disruption and based on the assimilated input data; said implementing comprising: estimating available system capacity upon service disruption; determining, among services to be restored, services which are bufferable and services which are non-bufferable, the bufferable services comprising services for which restoration is to be postponed in favor of restoring the non-bufferable services; postponing restoration of the bufferable services; and determining an order of priority of the non-bufferable services; wherein said determining of an order of priority comprises determining a criticality of each of the non-bufferable services and assessing a capacity requirement of each of the non-bufferable services; said determining of an order of priority further comprising assigning weights to the criticalities; and restoring the non-bufferable services based on the determined order of priority.