Patent ID: 8111821

Claim:
A method of providing a follow-up call to a user in a telephone interactive system, the method comprising: communicating with a user in a first telephone call initiated by the user; recording information during the first telephone call, wherein a portion of the recorded information comprises information obtained from a plurality of telephone key presses made by the user in response to a query the user, the information comprising a nature of a user problem, information for classifying the first telephone call and information directing the first telephone call to an attendant associated with the telephone interactive system; inquiring whether the user desires a follow-up telephone call with a module operable on a computer; determining that the user does desire a follow-up telephone call with the module; obtaining a time selected by the user to make the follow-up telephone call with the module; storing the selected time on a computer; making the follow-up telephone call at the selected time after completion of the first telephone call with a voice user interface module operable on a computer, the voice user interface module inquiring about the information communicated in the first telephone call, wherein the voice user interface module accesses and uses the information for classifying the first telephone call and the information for directing the first telephone call to the attendant to route the user to the attendant upon a determination, by the voice user interface module, that the user has an outstanding problem; and responding to, with the voice user interface module, non-verbal user instructions comprising Dual Tone Multi-Frequency (DTMF) signals transmitted through operation of a telephone keypad.