Patent ID: 7035388

Claim:
A caller identifying method for a system including: an exchange machine which can receive a caller number; a telephone coordination server which coordinates with the exchange machine; a voice automatic response device which automatically responds with voice; a voice recognition device having a voice recognition function; a customer database which registers a plurality of pieces of caller information for a caller number and registers caller voice data for each piece of caller information; and an operator client which is used in voice response of an operator, comprising: a caller searching step of notifying a customer database of a caller number received from an exchange machine by the server to search for caller information; a voice recognition step of, when pieces of caller information are acquired by the server in the searching operation of the customer database, connecting the exchange machine to a voice automatic response device to acquire predetermined voice data by telephone communication with the caller and comparing the voice data with voice data included in the caller information by a voice recognition device to cause the customer database to generate caller candidate information having priority levels; and a caller display step of displaying caller information of a first candidate on the operator client on the basis of the generated caller candidate information, displaying candidate names of second and subsequent candidates as a list, and causing an operation of selecting a candidate in the displayed list to change the caller information being displayed at the present into caller information of a selected candidate.