Patent ID: 8351420

Claim:
A method of providing a service support representative with an interface for viewing an access history by a user of a mobile communication device to an IP-based wireless telecommunications network, the method comprising: receiving via one or more wireless access points a plurality of connection requests to access an IP-based wireless telecommunications network from a mobile communication device that is capable of transmitting and receiving communications via an IP-based wireless telecommunications network, each of the plurality of connection requests including one or more identifiers, one of which is an identifier associated with a wireless access point via which the connection request was received, wherein some of the plurality of connection requests result in the mobile communication device successfully accessing the IP-based wireless telecommunications network and some of the plurality of connection requests result in the mobile communication device failing to access the IP-based wireless telecommunications network; wherein at least some of the connection requests that result in the mobile communication device failing to access the IP-based wireless telecommunications network fail because they include an identifier associated with a wireless access point that matches a set of blocked identifiers; and wherein the mobile communication device is assigned an IP address when it successfully accesses the IP-based wireless telecommunications network; storing the one or more identifiers associated with each of the plurality of connection requests, including the identifier associated with a wireless access point; and providing an interface for a service support representative to view the stored one or more identifiers associated with at least a portion of the plurality of connection requests, including the identifiers associated with wireless access points, the interface allowing the service support representative to view the stored one or more identifiers associated with connection requests that were successful and the stored one or more identifiers associated with connection requests that failed.