Patent ID: 8111822

Claim:
A system to map a voice identity to a target voice identity, comprising: one or more phone systems comprising one or more telephony switches performing call routing of the voice identity; at least one policy processor coupled to the one or more telephony switches for receiving the voice identity from the one or more telephony switches; and a voice identity mapping data structure accessible to the at least one policy processor, comprising: a plurality of search voice identities transitively mapped to one or more target voice identities, wherein the plurality of the search voice identities are applicable to a plurality of users, wherein in response to receiving the voice identity from the one or more telephony switches, the at least one policy processor matches the voice identity to a first search voice identity, wherein the first search voice identity is mapped by the policy processor to a first target voice identity according to a first mapping policy, wherein the first target voice identity matches a second search voice identity of a second mapping policy, wherein the second search voice identity is mapped by the policy processor to a second target voice identity according to the second mapping policy, wherein the second target voice identity is different from the first search voice identity, wherein the first and second target voice identities each comprises a non-phone number voice identity comprising an instant message (M) identity or an email account identity, wherein the at least one policy processor sends the second target voice identity comprising the non-phone number voice identity to the one or more telephony switches, wherein in response to receiving the second target voice identity comprising the non-phone number voice identity, the one or more telephony switches routes the call using the non-phone number voice identity.