Patent ID: 8379826

Claim:
A method, for providing a call return service, comprising: loading, by a processor of a first component of a communications network, caller-specific information, being associated with a caller, into a user message store residing at the first component; storing, by the processor, a script that, when executed by the processor, causes the processor to perform a specialized resource function to interact with a communications device used by a user associated with the user message store; receiving, by the processor, from a second component in the communications network, in response to an instruction request message sent to the second component from the first component, a communication having a first parameter specifying the script stored by the first component and a second parameter identifying the user message store; executing, by the processor, the script, thereby performing the specialized resource function to interact, in an interaction, with the communications device; retrieving, in response to the interaction, and using the second parameter of the communication received from the second component, the caller-specific information from the user message store; and transmitting the caller-specific information to the communications device.