Patent ID: 7376902

Claim:
A computer-implemented method for displaying alert information, the method comprising: in a graphical user interface (GUI) configured to facilitate communication between an organization's human service agent and a user, displaying session information in a first portion of the GUI, the session information configured to guide the human service agent in communicating with the user during an interactive service session; and displaying alert information in a second portion of the GUI, the alert information configured to provide the human service agent with information that supplements the session information and that has been provided by a module that automatically generates, at runtime and without user intervention, alert messages according to a dynamically customizable configuration setting, wherein the alert messages first exist in a system that is performing the method, in a format in which they are displayed, upon being generated by the module; wherein the second portion of the GUI is located in proximity to the first portion of the GUI, at a fixed location that does not change for different interactive service sessions with different users, and is persistently displayed during the interactive service session.