Patent ID: 6885737

Claim:
A web integrated interactive voice response system, comprising: an interactive voice response system adapted to provide a plurality of voice menus to a calling party over a telephone; a server adapted to check for accessibility of a network connection associated with the calling party; a graphical user interface system adapted to provide the plurality of menus in a graphical format to the calling party over a network connection; and the web integrated interactive voice response system being adapted to utilize the server to check the accessibility of the network connection with respect to the calling party, and being further adapted to instruct the interactive voice response system to send the voice menus to interact with the calling party when the network connection is inaccessible, to instruct the graphical user interface system to send the menus in the graphical format to interact with the calling party when the network connection is accessible, and to route a call to a called party, responsive to interaction with the calling party, through the graphical user interface system.