Patent ID: 7933397

Claim:
In a telephone system that can set up a call placed by a calling user from a calling user line to a called user at a called user line, a method comprising: determining if said called user line is busy; if said called user line is busy, automatically determining to what parties the called user line is connected, comprising identifying names of the parties to whom the called user line is connected; and responsive to the called user pressing one of a plurality of soft keys and based at least in part on a user profile corresponding to said called user line, informing the calling user of information related to the parties to whom the called user line is connected, wherein the plurality of soft keys comprises: a first key that, when selected by the called user, informs the calling user that the called user is on a conference call; and a second key that, when selected by the called user, informs the calling user of the names of the parties to whom the called user line is connected.