Patent ID: 8509756

Claim:
A method, comprising: in response to performance parameter data associated with a transmission link that couples a residential gateway device to a network device of a wide area network being determined to fail to satisfy a defined performance criterion, determining, by the residential gateway device comprising a processor, notification data indicative of a network performance incident; determining, by the residential gateway device, a first femto access point device within a specified distance from a second femto access point device that is coupled to the residential gateway device; and directing, by the residential gateway device, the notification data to the first femto access point device to facilitate a transmission of the notification data to a network server via a mobile device coupled to the first femto access point device, wherein the transmission of the notification data to the network server facilitates determining, based on the notification data, a corrective action associated with the network performance incident that rectifies failure of the performance parameter data to satisfy the defined performance criterion.