Patent ID: 7908351

Claim:
An apparatus administration system, comprising: an administrated apparatus located in a first local network and connected to the Internet through a first firewall server of the first local network; an administrating apparatus located in a second local network and connected to the Internet through a second firewall server of the second local network; and a relaying server located outside the first and second local networks and connected to the Internet for enabling the administrated apparatus and the administrating apparatus to indirectly communicate with each other via the Internet; wherein the administrated apparatus comprises: a transmitting section which transmits trouble type information to the relaying server through the first firewall server and the Internet, an accessing section which accesses the relaying server and obtains restoration work information based on the trouble type information from the relaying server through the first firewall server and the Internet, and a control section which controls the administrated apparatus to conduct an automatic restoration process in accordance with the restoration work information; wherein the restoration work information is provided to the relaying server by the administrating apparatus through the second firewall server and the Internet; and wherein the relaying server comprises a memory which stores the trouble type information transmitted from the administrated apparatus.