Patent ID: 8166116

Claim:
A method comprising: determining if an issue is reported by a first customer system, the first customer system being arranged to support at least a first device, wherein the issue is associated with the first device; determining if updating information relevant to the issue is available if it is determined that the issue is reported by the first customer system, the updating information including corrective configuration information; obtaining the updating information if it is determined that the issue is reported by the first customer system and if the updating information is available; providing the updating information in an e-mail message provided to the first customer system if it is determined that the issue is reported by the first customer system and if the updating information is available, the updating information being inlined into a body of the e-mail message as text, wherein the first customer system is arranged to distribute the updating information to at least the first device and to cause the first device to be updated with the updating information; creating new updating information if it is determined that the issue is reported by the first customer system and if the updating information is not available; and providing the new updating information to the first customer system after creating the new updating information if it is determined that the issue is reported by the first customer system and if the updating information is not available.