Patent ID: 8335301

Claim:
A method implemented by a processor for delivering video to a first system placed on hold by a second system, the method comprising: identifying the first system on hold; determining a preference of a user of the first system; determining whether video on hold functionality is enabled for the first system; determining, when the video on hold functionality is enabled, a video source using information associated with a user of the second system, the information including one or more of a group for the user and a function of the user; determining, when the video on hold functionality is enabled, a quality of video using the determined preference of the user of the first system; switching the first system onto a hold status; sending, when the video on hold functionality is enabled, video from the determined source to the first system when the first system is on the hold status; and sending, when the video on hold functionality is not enabled, audio information to the first system when the first system is on the hold status.