Patent ID: 8332294

Claim:
A method for collecting and managing feedback from account users via account statements comprising: receiving account information associated with a credit or debit card account held by a first user; using one or more computer processors, providing data for a user interface, the user interface operable to display: a credit or debit card statement including credit or debit card transactions performed over a period of time, each credit or debit card transaction in the statement having been performed with a particular merchant using the financial account, one or more merchant feedback mechanisms each associated with one of the credit or debit card transactions and the merchant with which the respective credit or debit card transaction is performed, the one or more merchant feedback mechanisms enabling the first user to provide feedback information regarding the merchant with which the respective credit or debit card transaction is performed via the credit or debit card statement, and a plurality of purchase feedback mechanisms each associated with one of the credit or debit card transactions, the merchant with which the respective credit or debit card transaction is performed, and an individual product or service purchased from the merchant with which the respective credit or debit card transaction is performed, the plurality of purchase feedback mechanisms enabling the first user to provide feedback information regarding individual products or services via the credit or debit card statement; receiving from the first user feedback information through the use of a selected merchant feedback mechanism or purchase feedback mechanism; and storing the received feedback information and feedback information received from other users.