Patent ID: 8799449

Claim:
An apparatus for providing remote services to an integrated information technology environment, the information technology environment comprising a services appliance, the services appliance providing agent-less monitoring of information handling systems within the information technology environment, the apparatus comprising: a processor; a memory; and a remote management platform, the remote management platform being configured to receive services information from the services appliance, the remote management platform analyzing the services information and determining a response based upon the services information, the remote management platform initiating the response by the remote management platform based upon the services information, the remote management platform comprising a plurality of service delivery platform modules, one of the plurality of service delivery platforms modules comprising a plug in module, the plug in module allowing Service Independent Building Blocks (SIBBs) to be selectively enabled and executed within the remote management platform, the SIBBs comprising sub-parts of applications, at least some of the sub-parts of applications comprising separate service offerings as well as additional extensible markup language (XML) document type definitions (DTDs), the plug in module providing a base function, the base function comprising at least one of a hardware inventory application, a site creation application, a bandwidth policy application, a send message to device application, a user management application, an advanced search application, a dashboard application, a data export application, a remote deployment application, a web services application, an alerts and notifications application and a localization application.