Patent ID: 8819169

Claim:
One or more non-transitory computer-readable media having embodied thereon computer-executable instructions that, when executed, perform a method for prompting a customer of a service to submit content for a purpose of generating an online compilation, the method comprising: accessing information that describes preferences of the customer, wherein the information is aggregated by a processes comprising: (a) receiving the information explicitly upon the customer establishing or updating configuration settings of an account with the service; and (b) extracting the information implicitly from the customer's interactions with the service by monitoring time periods at which the customer most commonly responds to one or more communications from the service; using the information to derive a prompting scheme that governs scheduling an automatic distribution of the one or more communications to the customer at the time periods at which the customer most commonly responds, wherein the one or more communications are designed to solicit feedback from the customer; automatically distributing the one or more communications according to the derived prompting scheme such that the one or more communications are distributed at the time periods at which the customer most commonly responds; upon distributing the one or more communications, receiving a response from the customer that includes content; and publishing the received content at an online location that is managed by the service.