Patent ID: 8504018

Claim:
A communication system comprising: a plurality of terminals, including a mobile communication device; and a routing server storing data for each of a number of defined locations, that data including which of said plurality of terminals are associated with each defined location, said data further including user preferences indicating which of said terminals at each defined location is to receive an incoming communication for said user irrespective of to which terminal that incoming communication was originally directed; wherein said routing server is configured to use a determined location of the mobile communication device to identify a corresponding one of said defined locations such that, upon receiving an incoming communication, said routing server then routes that incoming communication to one of said plurality of terminals based on said identified location corresponding to the determined location of the mobile communication device and further based on said user preferences indicating which of said terminals at that location corresponding to the determined location of the mobile communication device is to receive an incoming communication for said user irrespective of to which terminal that incoming communication was originally directed; and wherein the routing server further routes the incoming communication by overriding said user preferences based upon the quality of service provided when delivering the incoming communication to a terminal.