Patent ID: 8341018

Claim:
A system for providing a recipient with contextual information relating to a call, comprising: a processor; memory; and a customer and information resource manager stored in the memory, the customer and information resource manager centralizing communications activities and information so that when executed the customer and information resource manager causes the processor to perform operations, the operations comprising: store profile information describing the recipient, the profile information comprising a list of communications devices used by the recipient, communications services used by the recipient, a service provider of each communications service, communicating partners of the recipient, and service providers used by the recipient; display an information brief that presents customized information that greets the recipient and identifies others who are authorized to access the profile information; access a database storing information on new wireless users and, when a calling name is present in the database, obtain a mobile phone number from the database that is associated with the calling name; display a message center that provides a communication template for a preferred mode of communication; display a message log that provides summaries of new and sent communications and an activity log that tracks communications activity of the recipient; display a calendar and scheduler allowing the recipient to establish notifications regarding an electronic calendar; receive the call at a recipient's communications device; receive data describing an originating device that originated the call; compare the data describing the originating device to the profile information of the recipient; determine from the comparison that the originating device is a wireless unit and that the recipient of the call lacks the wireless unit; retrieve advertising information as the contextual information; retrieve a voice message describing wireless devices; present an audible signal during the call that indicates the advertising information is available; receive a response to the audible signal from the recipient to save the advertising information for later review; present a list of options for saving the advertising information for the later review; receive another response to play the advertising information at the end of the call; receive a hook-flash from the recipient to obtain the advertising information; and after the hook-flash, present the voice message describing wireless services available to the recipient.