Patent ID: 8010528

Claim:
A computer program product for problem isolation through a weighted search of knowledge bases, the computer program product comprised of: a computer usable storage medium having computer usable program code embodied therewith, the computer usable program code comprising: computer useable program code configured to perform multiple searches of said knowledge bases using keywords extracted from records, said records being related to a technical problem within a computer system, said keywords being used to identify pertinent documents contained within said knowledge databases, each of said pertinent documents containing a subset of said keywords; computer useable program code configured to generate an aggregate relevance index associated with each of said pertinent documents, said aggregate relevance index being a composite of a keyword count which captures significance of searched keywords to said records as a whole and a search rank index which captures overall relevance of each of said pertinent documents over all searches for said searched key words; said search rank index comprising a ratio which includes a search rank of a said pertinent document among all documents returned in a given search and a total number of documents returned in said given search; wherein said aggregate relevance index comprises a sum of the search rank index for a said pertinent document across each search for each of said keywords, said aggregate relevance index being equal to the product of said search rank index and said keyword count summed over all keyword searches.