Patent ID: 8751270

Claim:
An apparatus comprising: a processor; and a vehicle insurance claim management application configured to store computer-readable instructions that, when executed by the processor, perform the following method comprising: receiving a set of assignment data from an insurance company pertaining to a plurality of work requests submitted to a non-referral vehicle repair shop, wherein the non-referral vehicle repair shop is not included within a pre-approved shop network associated with the insurance company, receiving a set of estimate data from the non-referral vehicle repair shop, determining a rules-based intelligence score based on the estimate data, determining an intervention level for the estimate data based on the rules-based intelligence score, wherein the intervention level includes an automatic approval level, a desk adjuster level, and a field adjuster level, wherein if the estimate data correlates to the intervention level being the automatic approval level, then the processor approves the estimate data, wherein if the estimate data correlates to the intervention level being the desk adjuster level, then the processor transfers the estimate data to a desk adjuster for a desk review and the processor further receives one of an approved estimate data from the desk adjuster or a disapproved estimate data from the desk adjuster, and wherein if the estimate data correlates to the intervention level being the field adjuster level, then the processor transfers the estimate data to a field adjuster for a field review and the processor further receives one of the approved estimate data from the field adjuster or the disapproved estimate data from the field adjuster.