Patent ID: 8145948

Claim:
A method for troubleshooting archiving software tools, the method comprising: categorizing a plurality of users into an expert group and a novice group; assigning the novice users to the novice group via a first fuzzy logic membership function; assigning expert users to the expert group via a second fuzzy logic membership function; receiving inputs for a plurality of optional fields from the plurality of users during use of the troubleshooting archiving software tool; storing first information about status of the optional fields for the user; performing a first analysis of the first information to determine a first correlation function between the first information and the novice users; performing a second analysis of the first information to determine a second correlation function between the first information and the expert users; computing first statistical behavior of the novice users over a first preconfigured interval using the first analysis; and computing second statistical behavior of the expert users over a second preconfigured interval using the second analysis.