Patent ID: 6925166

Claim:
A method for use in managing outgoing calls in a call center, comprising: initiating a call to a first party from the call center via a communication medium, wherein, before the call is answered, a first agent of the call center has been selected to service the call; monitoring said communication medium for signals received from a called location associated with said first party after said step of initiating a call; detecting an initial audible signal received from the fist party location via said communication medium, wherein the initial audible signal is the first signal detected on the communication medium after said call is answered; initiating processing of said initial audible signal in a call classifier to determine a characteristic of said initial audible signal, said step of initiating processing includes initiating processing that will analyze whether said initial audible signal was generated by a live party; and playing a prerecorded greeting over said communication medium during said call, said prerecorded greeting being played during a time period when said call classifier is processing said initial audible signal, wherein the analysis whether said initial audible signal was generated by a live party is the initial call classifier analysis made during the call, and wherein the prerecorded greeting is recorded in the voice of the first agent.