Patent ID: 7492883

Claim:
A method for visually representing an interactive telephone call tree interface, comprising the steps of: responsive to a user placing a telephone call to a provider, determining whether the provider has been previously called; responsive to determining that the provider has been previously called, automatically retrieving a stored telephone call tree associated with the provider from a first storage; responsive to determining that the provider has not been previously called, downloading the telephone call tree from a second storage associated with an automated telephone answering system of the provider; displaying said telephone call tree on a first interactive screen of display to form a displayed telephone call tree; selecting a node of said displayed telephone call tree on said first interactive screen of display to form a selected node of said displayed telephone call tree; and responsive to selecting the node of said displayed telephone call tree on said first interactive screen of display, displaying a second interactive screen of display, said second interactive screen of display including information about a content of said selected node of said telephone call tree.