Patent ID: 7310635

Claim:
A record management and retrieval method, comprising: (a) providing a private search space comprising a plurality of electronically recallable internal information records having a keyword field for receiving an associated keyword, a title query field for providing an associated question, and a query solution field for providing an associated solution to the associated question of the title query field; (b) displaying the records in a format for viewing of the questions of the title query fields and the solutions of the query solution fields; (c) in response to a search query comprising a query search term, performing an electronic search of the records, and retrieving from the electronic search the record or records whose associated keyword in the keyword field matches the query search term; (d) presenting the retrieved record or records; (e) providing in the private search space an electronically recallable internal information record which is incomplete, the incomplete record having a keyword field with an associated keyword, a title guery field with an associated question, and a query solution field lacking an associated solution to the associated question of the title query field; (f) disseminating the incomplete record to one or more recipients having access to the private search space; and (g) permitting the recipients to update the incomplete record to include the associated solution; and (h) providing the incomplete record with an automatic notification feature for automatically notifying one or more recipients having access to the private search space whenever the incomplete record is modified.