Patent ID: 8149823

Claim:
A computer telephony integration system having a call management system for connecting at least one agent station with at least one telephone line, the system comprising: a processor executing a software application stored in memory that causes the processor to: receive a communication at an automated answering system in a school's call center; receive calling number identification information associated with the communication; automatically inquire for an identifier of a caller; receive initiation of an emergency response feature; retrieve a profile associated with the calling number identification information; provide the communication and the calling number identification information to a computer in the school's call center; allow the computer to select a memory location at the school's call center for storing the calling number identification information; store the calling number identification information to a local file server operating in the school's call center; identify a designated party to receive the communication; associate a communications profile with the designated party; retrieve an Internet Protocol address from the communications profile; receive a location of the designated party and a location of a device associated with the Internet Protocol address, wherein the location of the designated party and the device associated with the Internet Protocol address is determined based on mapping coordinates to associate a location within a school, wherein the coordinates are transmitted by the device associated with the Internet Protocol address; determine a communications device is proximate to the location of the device associated with the Internet Protocol address; retrieve a rule that specifies an availability of the designated party to accept the communication based on the location of the designated party; retrieve another rule that requires routing the communication to the communications device when the designated party is unavailable; and route the communication to the communications device.