Patent ID: 7836401

Claim:
A system for providing help information supporting user operation of at least one executable application, comprising: an interface processor for receiving: user entered data representing a help message conveying help information addressing a recorded problem encountered in using at least one executable application by providing information for eliminating or reducing said problem, a creation time indicator identifying a creation time of said help message; and an identifier for identifying a help information repository associated with said help message; a user interface providing a display image including a help message and enabling a user to retrieve an additional document associated with a particular help message from said help information repository; and a data processor for storing said help message conveying help information in said help information repository in order of creation by using said creation time indicator wherein said data processor automatically parses a help message and creates a link for retrieving said additional document by converting text into a hyperlink and inserting said hyperlink in a help message and said data processor automatically deletes said help message after expiration of a time period from a creation time.