Patent ID: 7149302

Claim:
A Web-based CTI system comprising: a first control module displaying, on a screen of a customer terminal, an inquiree phone number for specifying an in-charge person terminal utilized by an in-charge person capable of providing information needed by a customer, the inquiree phone number determined based on a browsing history and input information given so far in response to an inquiry request occurring in the midst of browsing a page on the screen of said customer terminal utilized by the customer; and a second control module displaying, when there occurs a receipt of a voice communication connected to the inquiree phone number that is displayed on the screen of said customer terminal, on the screen of said in-charge person terminal apiece of information as an inquiry content containing an interest of the customer utilizing the customer terminal that has been generated based on the browsing history and the input information, the screen display being triggered by the receipt of the voice communication, wherein said first control module dynamically changes the display of the inquiree phone number on the screen of said customer terminal.