Patent ID: 8239249

Claim:
A non-transitory computer-readable medium encoded with computer-readable instructions for processing work projects, the computer-readable instructions comprising instructions executed by a computer to: receive a work project to be allocated to at least one person, wherein the work project includes a life insurance application, the work project having a predefined complexity level, wherein the complexity level is defined by a range of value of a death benefit requested in the life insurance application, the complexity level increasing with the value of the death benefit requested in the life insurance application; randomly select the at least one person to handle the work project, the at least one person having a level of knowledge and experience corresponding to the complexity level of the work project; allocate the work project to the at least one person being selected to handle the work project; and display a summary of personnel to whom work projects have been allocated according to the level of knowledge and experience of the personnel, the summary including a target workload for each person, the target workload being indicative of a maximum workload that should be allocated to each person.