Patent ID: 8908542

Claim:
A method, comprising: receiving a first packet at a processing device, wherein the first packet is associated with a voice call; copying, in response to determining that a first address associated with the first packet matches a second address identified for call forking, a payload of the first packet to a second packet at the processing device; communicating the first packet from the processing device to a target associated with the first address; determining a voice quality characteristic of the voice call based on the second packet; determining an identity of a network responsible for the voice quality characteristic; instructing the network responsible for the voice quality characteristic to reconfigure a switch in the network to create a different connection between a media gateway and the target so as to prevent crosstalk; and taking a remedial measure based on the voice quality characteristic and based on the identity of the network, wherein the remedial measure is selected from the group consisting of rerouting a third packet associated with the voice call, changing a quality of service policy associated with the voice call, and changing a connection at a first public switched telephone network.