Patent ID: 7099660

Claim:
A distributed system for providing real-time access to a network organized repository of data, comprising: a computing system including one or more computers having one or more processors for executing a first set of program instructions and a first memory for storing the first set of program instructions wherein the one or more computers is in communication with the network; and a server, in communication with the computing system, the server having one or more processors for executing a second set of program instructions and a second memory for storing the second set of program instructions, the server being configured to support one or more users and to provide shared access to one or more telecommunication computer software programs, the server being coupled to one or more resources for managing, communicating and the storing of data and the computer software programs; wherein, the one or more resources can be accessed and processed by the one or more telecommunication computer software programs; wherein a user of the computing system has real-time access to the data and the telecommunication computer software programs and any changes made thereto by one or more other users supported by the server, wherein the user is provided options on the computing system to set thresholds for predetermined network conditions and to specify at least one pager number to thereby cause the generation of wireless pages to the at least one pager number upon the threshold being met; wherein further the server is configured to automatically generate a wireless page to the at least one pager number upon an occurrence of at least one of the predetermined network conditions meeting the threshold, wherein the server includes an investigation number in the wireless page and assigns a description of the occurrence of the at least one of the predetermined network conditions meeting the threshold to the investigation number so that entry of the investigation number to the computing system causes display of the description; one or more switchmasters coupled to the one or more computers wherein each switchmaster is also in communication with one or more associated telecommunication switches via a data feed link wherein further each of the associated telecommunications switches receive call records from a plurality of user telecommunications devices; and, an electronic control processor in communication with one or more of the telecommunications switches to control the call record flow through the switches to the associated switchmaster and monitor any call processing failure records forwarded from the telecommunications devices.