Patent ID: 8635074

Claim:
An interactive voice response interface for accepting orders from an inmate population in a correctional facility for items approved by the correctional facility and offered to the inmate population by a commissary service, the commissary service being subject to applicable order restrictions determined by the correctional facility, the order restrictions preventing selected inmates from purchasing certain items from the commissary service that are otherwise available for purchase by the inmate population; the interface comprising: a computer configured to: receive an incoming communication from an inmate to the commissary service; in response to the incoming communication, provide voice prompts to the inmate for ordering at least one item from the commissary service; receive an order submitted from the inmate for at least one item from the commissary service during the incoming communication; subject the received order to the applicable order restrictions in existence at a first point in time during the incoming communication; store the received order if it does not violate the applicable order restrictions at the first point in time; apply the applicable order restrictions to the stored order at a second point in time after termination of the incoming communication; and determine whether applicable restrictions in existence at the second point in time prevent fulfillment of the delivery of the accepted order to the inmate.