Patent ID: 7647241

Claim:
A computer program product comprising a computer readable medium having computer-executable instructions thereon that, when executed by a computer, perform a method for quantitatively determining customer service impact of scheduling changes, the method comprising: receiving customer line item orders, each having a requested completion date, wherein each customer line item is an individual customer requested product for purchase; scheduling a scheduled completion date for each item order; selecting at least one item order, each item order having a scheduled completion date; comparing the scheduled completion date with the requested completion date for each selected item order, wherein said comparing comprises: generating a demand array of item orders; generating a supply array of manufacturing inventory; selecting an item order in the demand array; matching manufacturing inventory in the supply array with the selected item order; and comparing the scheduled completion date of an item in the supply array with the requested completion date for the matched item in the demand array; displaying a group of customer service measurements comprising days late, value late, and value-days late, wherein days late is determined by the amount of time difference between the requested completion date and a scheduled completion date multiplied by the value of the item order and multiplied by a predetermined interest rate; value late is a value of a late item order determined by multiplying a number of late item orders by a unit price per item order, then subtracting any commission and discount; and value-days late is a value-time late determined by multiplying a time difference between the requested completion date and the scheduled completion date multiplied by a value of the item order; selecting a customer service measurement from the group of customer service measurements; deriving a customer service impact for each selected item order based on said comparing and the selected customer service measurement; and reporting the customer service impact for each selected item order.