Patent ID: 8135378

Claim:
A tangible computer-readable storage medium, the computer-readable storage medium not being a transient signal, the computer-readable storage medium comprising computer instructions for: recording a plurality of communication identifiers of one or more emergency contacts in an emergency response account of a subscriber, wherein each communication identifier can be used to establish communication with a select one of the emergency contacts; recording medical information in the emergency response account of the subscriber; recording biometric information of the subscriber; associating the biometric information with the emergency response account of the subscriber; receiving an emergency request to assist the subscriber; receiving biometric information with the emergency request; comparing the received biometric information with the recorded biometric information; identifying the emergency response account of the subscriber responsive to detecting a match between the received biometric information and the recorded biometric information; retrieving the medical information from the emergency response account of the subscriber responsive to detecting the match between the received biometric information and the recorded biometric information; retrieving presence information for the one or more emergency contacts, presence information being indicative of a respective communication mode by which the one or more emergency contacts can be reached; selecting at least one of the plurality of communication identifiers according to the presence information; establishing communications, via a communication mode indicated by the presence information, with at least one of the one or more emergency contacts according to the at least one communication identifier; and transmitting the medical information to the at least one of the one or more emergency contacts.