Patent ID: 7995741

Claim:
A method, comprising: receiving a first contact from a customer in a contact center that includes an automatic call distribution system for assigning the first contact to one of a number of agents or an agent queue; capturing at least one image of the customer from the first contact; and comparing the at least one captured image from the first contact to an image of the customer captured from a previously received contact and providing appearance changes in one or more of the customer and surroundings of the customer to an agent of the contact center, wherein the at least one captured image comprises at least one feature in common with the image captured from a previously received contact, further comprising: dividing both the at least one captured image and the image captured from a previously received contact into a number of pixels; determining an intensity value for at least one pixel of each image; matching the at least one captured image and the image captured from a previously received contact based upon the at least one feature in common such that a first set of pixels from the at least one captured image corresponds to a first set of pixels from the image captured from a previously received contact; and finding a difference in the intensity value between the first set of pixels from the at least one captured image and the first set of pixels from the image captured from a previously received contact.