Patent ID: 7454433

Claim:
A system comprising: a collection unit configured to: receive a user selection of a feedback control, receive a stream of telemetry data indicative of real-time information about a technical environment of the user, and receive feedback information that is directly entered by the user; a processor configured to: time-stamp the telemetry data and the feedback information, construct a data model that describes a business or technical context of the user, based on combining the time-stamped telemetry data and the time-stamped feedback information, identify an issue to be resolved based on the business or technical context, compare the data model to a pool of standardized data models or business logic, and determine whether the issue can be resolved based upon comparing the data model to the pool of standardized data models or the business logic; and a feedback unit configured to: output a solution to the issue, if it is determined that the issue can be resolved, and initiate an adaptive virtual community, if it is determined that the issue cannot be resolved.