Patent ID: 8139754

Claim:
A system for logging and recording a call to a call network, the system comprising: a voice print logic for generating a voice print of a caller, wherein the caller makes a call to a call network; a telecom routing switch for generating a correlated telecom router switch log file for the call, wherein the correlated telecom router switch log file comprises the voice print of the caller and a telecom router switch log file for the call; a telecom software system for generating a correlated telecom software system log file for the call, wherein the correlated telecom software system log file comprises the voice print of the caller and a software system log file for the call; a contact center agent for generating a correlated contact center agent log file for the call, wherein the correlated contact center agent log file comprises the voice print of the caller and a contact center agent log file for the call; and a computer for utilizing the voice print to retrieve and to consolidate the correlated telecom router switch log file, the correlated telecom software system log file, and the correlated contact center agent log file into a single correlated log file for the call.