Patent ID: 7797452

Claim:
A method for facilitating remote integration of a plurality of dissimilar systems using a plurality of dissimilar data formats and a plurality of communication protocols, the method comprising steps of: connecting one or more interoperating systems; said interoperating systems comprising at least one integration service allowing a connection between agents using a variety of protocols; an agent management service allowing at least one of installation and removal of agents; said interoperating systems supporting at least one of browser-based applications using a standards track internet protocol and mail client applications using a mail transfer protocol to communicate among said interoperating systems; sending at least one of object activation requests and messages by utilizing an e-mail retrieval protocol; translating the plurality of dissimilar data formats between said one or more interoperating systems using a web-based scripting language for manipulation of the data formats; correlating events between said one or more interoperating systems; mapping the correlation of events and translation of data formats between said one or more interoperating systems which are integrated framework installations across domains; supporting at least one non-application-specific service between said one or more interoperating systems; and supporting the integration of at least one application between said one or more interoperating systems without any customization, whereby administration of said interoperating systems is performed remotely.