Patent ID: 8504942

Claim:
A service task facilitator device configured to facilitate performance of service tasks respectively presenting at least two alternative service task performances according to a user preference of a user, the device comprising: a service task icon memory configured to store, for respective service tasks, at least one service task icon of predominantly pictorial form representing the service task; a service task memory configured to store at least one service task record representing a service task; a display component configured to, for respective service tasks: display a service task icon representing the service task and respective performed service tasks in the service task records; and concurrently display at least two service task alternative performance option icons representing alternative service task performances of the service task selectable by the user for the performance of the service task; an input component configured to: receive input representing a performance of a performed service task according to a selected alternative service task performance for the service task according to a user preference of the user, and store in the service task memory, associated with the performed service task, at least one service task performance record including the selected alternative service task performance.