Patent ID: 7778192

Claim:
A non-transitory machine-readable storage medium comprising machine executable instructions, the instructions comprising: an instruction to receive a data from a customer interface when a portable computing device is connected to the customer interface; an instruction to receive test measurements from a portable test device when the portable computing device is connected to the portable test device, wherein the portable test device configured to make test measurements at a first end of a line; an instruction to receive test measurements from a network device configured to make test measurements at a second end of the line; an instruction to receive a data stored in a database via a wireless network, wherein the database, accessible to a server, for storing data relating to a network service provided to the customer interface over the line; and an instruction to analyze one of the data to determine a performance metric relating to the network service; wherein the portable test device and the network device both being configured to exchange their respective test measurements and to store data relating to the test measurements made by the portable test device and the network device.