Patent ID: 6993119

Claim:
A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising: a switch in communication with a telecommunications device associated with the telecommunications user for: detecting a first trigger specific to a first telecommunications service in response to a first communication from the telecommunications device; storing identifying information regarding a prior calling party to the telecommunications user in conjunction with a second telecommunications service; detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device; detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and routing the third communication to an operator services system in response to the detection of the third trigger; an intelligent resource server in communication with the switch, wherein the intelligent resource server is for: receiving the first communication from the telecommunications device via the switch; playing a first audible message for the telecommunications user in response to receiving the first communication, the first audible message prompting the telecommunications user to modify a communication services profile associated with the telecommunications user; automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user's response and comparing the digitized response to a set of coded waveforms corresponding to predefined keywords; receiving the second communication and a first message including the identifying information from the telecommunications device via the switch; playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message containing the information regarding the prior calling party; prompting the telecommunications user to place an outgoing communication to the prior calling party; automatically recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message; receiving the third communication from the operator services system with a second message including information regarding a party requested by the telecommunications user from the operator services system; playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message containing the information regarding the party; prompting the telecommunications user to place an outgoing communication to the party; and automatically recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message.