Patent ID: 8108223

Claim:
A computer-implemented method for obtaining shipping services information over a network by a call center receiving orders for merchandise, comprising the steps performed by a processor of: receiving, by the processor at the call center, order information related to the merchandise; generating, by the processor at the call center, an XML request for verified address information; sending, by the processor at the call center, the XML request to an API server storing the verified address information; receiving, by the processor at the call center, an XML response including verified address information; generating, by the processor at the call center, a request for the shipping services information for shipment of the merchandise, at least a portion of the requested shipping services information being related to the order information; sending, by the processor at the call center, the request for the shipping services information to a server over the network; receiving, by the processor at the call center, the requested shipping services information from the server over the network; and electronically providing, by the processor at the call center, over the network, to an operator at the call center, a printable delivery confirmation label for shipment of the merchandise, the printable delivery confirmation label including the shipping services information and a delivery confirmation number.