Patent ID: 8531995

Claim:
A method of managing location information for emergency service support of an internet protocol device, comprising: determining a geographic location change status associated with the internet protocol device; selecting, with a processor, a suspended operating mode for the internet protocol device when the geographic location change status indicates a suspected location change, the suspended operating mode restricting the internet protocol device to: using a subset of communication services associated with a service subscription of the internet protocol device, and using a 911 service; when the internet protocol device is in the suspended mode and the internet protocol device attempts to make a call which is not allowed by the suspended mode: forwarding a message to the internet protocol device requesting a user to confirm whether a registered geographic location associated with the internet protocol device is a current geographic location of the internet protocol device; and selecting, with the processor, an unrestricted operating mode when a response is received confirming that the registered geographic location associated with the internet protocol device is the current geographic location of the internet protocol device and when a service provider is able to provide an E911 service including a location-identification service at the current geographic location of the internet protocol device; and when the registered geographic location is not confirmed to be the same as the current geographic location: presenting a uniform resource locator via the internet protocol device to update the registered geographic location of the internet protocol device, offering to connect the internet protocol device with a customer service agent to update the registered geographic location of the internet protocol device, and updating the registered geographic location of the internet protocol device when a user-provided geographic location provided to the customer service agent or provided via a website associated with the uniform resource locator is compliant with a master street address guide.