Patent ID: 8494133

Claim:
A method comprising: accepting, via an input interface, a caller identifier parameter and a value of at least one call series parameter; identifying, using a data processor, a plurality of calls each associated with the caller identifier parameter from amongst a set of calls stored in a call center database; analyzing, using the data processor, the identified plurality of calls to determine a value of the at least one call series parameter for the identified plurality of calls; comparing, using the data processor, the determined value of the at least one call series parameter with the value of the at least one call series parameter; and defining, using the data processor, the identified plurality of calls as a call series based at least in part on results of the comparing; wherein the call series parameter includes at least one of a minimum number of calls, a maximum number of calls, a maximum amount of time between consecutive calls, and a minimum amount of time between consecutive calls and wherein identifying the plurality of calls each associated with the caller identifier parameter comprises: identifying, from amongst the set of calls stored in the call center database, a first call in which a structured query is matched by the audio content; and further identifying, from amongst the set of calls stored in the call center database, at least one subsequent call sharing a common caller identifier parameter with the first call.