Patent ID: 8565937

Claim:
A process of communicating issues and facilitating resolution of the issues administered by an originating entity, wherein the issues affect a plurality of similar complex systems which comprise aircraft, the process comprising: receiving an issue comprising a safety issue and at least one comment corresponding to the issue, wherein at least one of the issue or at least one comment is received from an originating entity comprising an aircraft a manufacturer of at least one system in the plurality of systems; posting the issue and the at least one comment on a discussion-capable electronic media accessible to the originating entity and a plurality of customers in possession of a system in the plurality of systems over a network, the electronic media being configured to have a plurality of issues and a plurality of comments posted thereon; developing a proposed corrective action to the issue at least partially based upon the comments posted on the discussion-capable electronic media; allowing a regulatory entity to review the proposed corrective action to thereby facilitate resolving the issue; and closing the issue following lapse of at least a predetermined amount of time after developing the proposed corrective action to the issue.