Patent ID: 8107495

Claim:
A method for use in managing call information over a network, comprising: sending a request for call information from a first client application for a client device, the first client application is operative as one of a Voice Over IP (VOIP) telephone application based at least on a SIP protocol, a browser application, or a message application, wherein the call information comprises a plurality of call files from different sources and different types; receiving the requested call information; displaying the requested call information in an integrated structure on the client device, wherein displaying the requested call information in the integrated structure comprises displaying the plurality of call files from different sources within the requested call information in the integrated structure within the first client application with a first compatible audio file format on the client device; enabling a selection of at least one audio call file in the call information; determining if the at least one selected audio call file is in a file format incompatible with the first integrated client application associated with the request, and if the at least one audio call file is in an incompatible format, transcoding the at least one audio call file to the first compatible audio file format; forwarding the at least one transcoded audio call file to the client device for playback, and displaying the plurality of call files from different sources within the requested call information in the integrated structure within a second client application, wherein the second client application employs a second compatible audio file format.