Patent ID: 8073810

Claim:
A system for providing a common view of customer data across multiple data domains, the system comprising a processor and a memory coupled with and readable by the processor and having stored therein instructions which, when executed by the processor, cause the processor to implement: a plurality of data repositories operable to store customer information related to a customer, at least two of the repositories storing a portion of the customer information in different data domains according to different schemas and including different identities for the customer, wherein the repositories of each domain are accessed using the identity for the customer for the domain, and wherein the plurality of data repositories include data repositories for a business support system (BSS), an operational support system (OSS), a service layer, a runtime component, and a network component; at least one network access component providing access to the plurality of data repositories; an identity management tool maintaining a unified user profile for the customer, the unified user profile including a predefined schema mapping of each data repository to an aggregated view of the customer information including one of the customer identities and a mapping of each of the customer identities to a single customer identity whereby each of the data repositories is accessed through the identity management tool using the single customer identity for the unified user profile, the identity management tool further including at least one adapter operable to provide access to customer information in the data repositories through a single interface, the interface including a virtual directory of the customer information and providing the aggregated view of the customer information from the different domains based on the predefined schema mappings whereby the customer information from the data repositories appears to come from a single data source; and a management tool operable to aggregate data in the virtual directory, wherein the unified user profile and virtual directory effectively extend the data repositories of different domains by utilizing at least one additional data source using a common schema or an extended schema, along with a common interface or reference point for accessing each data repository, and wherein the virtual directory provides a common view of data from each of the data repositories.