Patent ID: 7069303

Claim:
A computer system for regulating the sending of messages that generate return contacts, comprising: a request store for storing requests to send messages to recipients, each request being received from one of a plurality of requestor systems; a message dispatcher for retrieving requests from the request store, generating messages, and sending the generated messages according to a requestor-specific rate; a return contact handler for forwarding return contacts by recipients of messages to the requestors and generating statistics relating to the forwarding of the return contacts to each requestor; a rate parameter store for storing requestor-specific rate parameters; and a set rate component that sets a message dispatch rate for each requestor based on the requestor-specific rate parameters of the rate parameter store and the generated statistics wherein a message is sent via a telephone call, wherein the return contact is via the same telephone call, and wherein the return contact handler transfers the telephone call to an agent of the requestor only after the recipient of the telephone call indicates a willingness to talk to an agent of the requestor.