Patent ID: 8744432

Claim:
A performance management method operable for use with a performance management system linked to a telecommunication network, the method comprising: performing the following operations for correction of a problem at a femtocell of a plurality of femtocells that are communicatively coupled to the telecommunication network, wherein the problem is interference with one or more other neighboring femtocells in the telecommunications network, wherein the performing is executed at a higher order system in the telecommunication network in comparison to the femtocell, and wherein the operations are executed at the higher order system after the femtocell has collected, analyzed, and diagnosed faults and after the femtocell is unable to correct the problem to reduce the interference with the one or more other neighboring femtocells without intervention by the higher order system: receiving a problem report from the femtocell, the femtocell configured to provide communications from at least one mobile device to the telecommunication network through a broadband connection, wherein the problem report identifies a fault being exhibited by a femtocell and a performance parameter identifying a degradation in the performance of the femtocell; analyzing the performance parameter for determining a corrective action to be performed in an environment linked to the femtocell, wherein the analyzing of the performance parameter is performable at the higher order system, wherein the analyzing of the performance parameter is unable to be performed at the femtocell; and performing the corrective action in the environment linked to the femtocell for correction of the problem at the femtocell, wherein the corrective action is performable at the higher order system, and wherein the corrective action is unable to be performed at the femtocell.