Patent ID: 8463244

Claim:
A display apparatus for use in a wireless terminal, comprising: a memory for storing user interface (UI) data for cases mapped to events occurring in the wireless terminal with the UI data including a first UI data to be displayed at a time of event occurrence; a controller for collecting the events occurring in the wireless terminal, selecting at least one executable case for the collected events in response to a collected occurred event, selecting UI data for the at least one selected executable case from the memory, and outputting the selected UI data at least one of the selected executed case, the UI data comprising a character image; and a display unit for displaying the UI data, wherein the displayed UI data comprises text for recommending that a user make a feedback, and wherein the controller stores user feedback information and uses the feedback information for a next event; wherein the controller further comprises: a supervisor for accessing data of a plurality of specialists registered in a list for the events in a blackboard and selecting a specialist of a highest priority among the plurality of specialists for storing UI identifiers (IDs) mapped to the cases for the events.