Patent ID: 8516077

Claim:
A system, comprising: a memory; and one or more processors coupled to the memory, wherein the memory comprises program instructions executable by the one or more processors to implement: a suggestion module operable to receive a request for assistance from a computer executed application; a context/category module operable to determine of context that corresponds to the request, wherein the context comprises at least one of: a location, within a particular website or particular information source, from which the request is submitted; or information about a system from which the request is submitted; wherein the context/category module is further operable to search one or more context-to-category maps to identify a category that corresponds to the context; and a statistics module operable to select, dependent on the category, a most frequently asked question and answer pair from a plurality of frequently asked question and answer pairs that correspond to the category; wherein the suggestion module is further operable to provide the most frequently asked question and answer pair in response to the request for assistance.