Patent ID: 8626898

Claim:
A method, comprising: receiving, by a system comprising a processor, an alert from equipment of a service provider, wherein the alert is directed to an internet protocol television network, and wherein the alert is associated with a fault event occurring at the equipment of the service provider; correlating, by the system, the alert with other alerts received by the system to determine whether a root cause of the fault event is related to the equipment of the service provider that generated the alert or other equipment providing services to the equipment of the service provider; determining, by the system, an urgency for the fault event according to business rules and a result of correlating the alert with other alerts; generating, by the system, a work ticket associated with the alert; assigning, by the system, a first priority to the work ticket based upon the urgency for the fault event to generate a prioritized work ticket; allocating, by the system, the prioritized work ticket; and sending, by the system, to a mobile device a first message regarding the prioritized work ticket; posting, by the system, the prioritized work ticket and a description thereof at a social network; and sending, by the system, a second message to an account associated with the social network.