Patent ID: 8588083

Claim:
A method of measuring a voice quality in a packet network, comprising: obtaining, by a processor, statistics for calls in the packet network per a customer segment of a plurality of customer segments over a period of time, wherein the plurality of customer segments includes a consumer segment, a wholesaler segment, and an enterprise segment, wherein the obtaining statistics comprises: measuring call volumes in the packet network for the plurality of customer segments over the period of time; and identifying geographical distributions of the calls for each of the plurality of customer segments over the period of time, wherein the identifying geographical distributions comprises determining a distribution of the calls over a plurality of different network portions; processing, by the processor, the statistics to identify call patterns for the plurality of customer segments, wherein the call patterns are based on the call volumes over the period of time and the geographical distributions; and obtaining, by the processor, sample measurements of voice quality for each of the plurality of customer segments in response to the call patterns, wherein the obtaining sample measurements comprises: sampling, for each customer segment of the plurality of customer segments, the voice quality within a portion of the packet network based on a geographical distribution of the geographical distributions identified for the customer segment, and at times when a call volume of the call volumes for the customer segment satisfies a threshold call volume.