Patent ID: 7848524

Claim:
A method for providing electronic keys to encrypt and decrypt secure, captured data in a customer center, comprising the steps of: establishing a secure communication over a network between a key management system in a customer center and a playback component in the customer center by transmitting authentication information from the playback component to the key management system via the network, wherein establishing the secure communication further comprises receiving the authentication information by a recording subsystem and determining whether the playback component has authentication based on the authentication information; transmitting, from the key management system via the network, a duplicate copy of an electronic key to a cache that is electrically coupled to the playback component, receiving, at the cache, a request to retrieve the electronic key from the playback component, the request including a key identification associated with the electronic key and unique identifiers associated with stored data and being generated from unencrypted captured data; and transmitting, from the cache, the retrieved electronic key to the playback component to decrypt stored secured, captured data, wherein the encrypted data comprises a communication between a customer and an agent of the customer center.