Patent ID: 8195799

Claim:
A method for supporting a product or service with a computing device comprising: receiving an article selection from a client indicating a selection of a control article and a test article stored in a memory of the computing device, the control article and the test article associated with one or more web pages to provide information via the network to support a product or service with the computing device; receiving via the network article requests from multiple end users; in response to a first of the article requests from a first end user of the multiple end users, feeding the control article via the network to the first end user, and in response to a second of the article requests from a second end user of the multiple end users, feeding the test article via the network to the second end user; receiving one or more additional requests from the first end user resulting from the first end user being fed the control article, and receiving one or more additional requests from the second end user resulting from the second end user being fed the test article; tracking the requests from or responses fed to the first end user; tracking the requests from or responses fed to the second end user; establishing a positive or a negative rating for each of the requests or responses; determining whether the test article has a predetermined number of negative or positive requests or responses as compared with the requests or responses to the control article; and replacing the control article with the test article when the test article has the predetermined number of positive or negative requests or responses as compared with the requests or responses to the control article to increase efficiency in supporting the product or service with the computing device via the network.