Patent ID: 8295452

Claim:
A method of facilitating product data management comprising: recording in computer readable memory at least a portion of information associated with a user purchase in a data processing system wherein the purchase is made from a user data terminal over a data network; determining from computer readable memory associated warranty durations for the item purchase; facilitating claims processing by transmitting over at least one network claims instructions to the user at a user data terminal; providing a user interface for the user to access over at least one network, the warranty periods and product information for the user purchase; receiving at a telephonic processing system coupled to the data processing system a request from the user at a data terminal over a data network to receive a call wherein the request originated in response to the transmitted claims instructions to the user; generating a first call from the telephonic processing system to a phone address determined at least in part from the user's request; generating from the telephonic processing system a second call to the user; and, bridging the first and second calls together.