Patent ID: 7343337

Claim:
A computer-implemented method for utilizing a computer for managing operational risk and return of a production infrastructure with respect to a current portfolio of service-level agreements (SLAs) offered by a service provider, the method comprising: a. calculating by said computer an efficient frontier that identifies efficient portfolios of SLAs each having a first value of a desired level of risk and return for the service provider using inputs comprising at least one of characteristics of the production infrastructure, traffic characteristics, QoS characteristics, and the price of each class of SLAs; b. determining a second value of an actual level of risk and return for the service provider under the current portfolio by evaluating performance of the current portfolio of SLAs using a portfolio evaluator means; c. said computer comparing the second value of the actual level of risk and return for the service provider under the current portfolio and the first value of the desired level of risk and return; and d. identifying and implementing at least one corrective action to dynamically adjust at least one of the characteristics of the production infrastructure, traffic characteristics, QoS characteristics, and price to change the actual risk and return for the service provider to the desired risk and return, based upon the comparing of the second value of actual risk and return and the first value of desired risk and return.