Patent ID: 7817790

Claim:
A method of providing a call memo associated with an originating telephone comprising: (a) coupling a destination telephone to a call management system to receive supervisory signalling at the call management system relative to the originating telephone and the destination telephone and to interact with the destination telephone; (b) receiving an inbound call from an originating telephone at the call management system, said inbound call destined for the destination telephone; (c) before answering the inbound call at the destination telephone, performing processing at the call management system including the steps of: (i) parsing, at the call management system, caller-id information received with said inbound call to obtain a calling telephone number associated with the originating telephone; (ii) querying, from the call management system, a call memo database using the calling telephone number; said call memo database containing at least one record representing a call memo made subsequent to a previous call with the originating telephone and associated with the calling telephone number; (iii) for a located one of said records in the call memo database, after said destination telephone is picked-up, providing a memo cue from the call management system to the destination telephone to generate a notification at the destination telephone of said call memo; (iv) in response to said memo cue, receiving an input instruction from said destination telephone at the call management system to listen to the call memo at the destination telephone, or connect the inbound call to the destination telephone; and, (v) in response to said input instruction, playing the call memo from the call management system at the destination telephone or connect the inbound call to the destination telephone.