Patent ID: 7734029

Claim:
A method for automated call initiation, the method comprising: initiating a call to a destination automatically by way of an initiation module using a first communication line; initiating a call status determination automatically by way of an analysis module, the call status determination determining when a person answers the call at the destination; during the call status determination, sending audio information from the destination to an agent, the audio information comprising voice information generated by a person that answers the call at the destination; assigning the call to the agent, the agent concurrently receiving the audio information during the call status determination, in response to the call status determination determining that the person answered the call at the destination; initiating a second call automatically to a second destination by way of a second communication line, the second call distinct from the call; initiating a second call status determination automatically that determines when a person answers the second call at the second destination; during the second call status determination, sending audio information from the second destination to one or more of the agent and a second agent, the audio information comprising voice information generated by a person that answers the second call at the second destination; and assigning the second call to one of the agent and the second agent in response to the second call status determination determining that the person answered the second call at the second destination.