Patent ID: 8195474

Claim:
In a network, a customer profiling system comprising: a first client server being configured: to implement a first customer account, to perform a profiling algorithm on a set of predefined customer parameters, and to assign said first customer account to a first one of a plurality of predefined account classes; and, a host server at a vendor facility, said host server separated from said first client server by a customer firewall and being configured: to present an inquiry tab to said first customer account and, when said tab is selected, to port a user at said first customer account to a first portal in accordance with said first one of said plurality of predefined account classes assigned to said first customer account; wherein said first client server includes a device database storing information relating networked devices at said first customer account; wherein said profiling algorithm is configured to generate profile attributes and said first one of said plurality of defined account classes based on said device database; and wherein said device database is not directly accessed by said host server.