Patent ID: 8769090

Claim:
A server, comprising: a memory to store instructions; and a controller circuit coupled to the memory, wherein the controller circuit, responsive to executing the instructions, performs operations comprising: receiving an inquiry command from a first communication device used by a first user, wherein the inquiry command originates at the first communication device and is directed to obtaining a response from a second user; obtaining first behavior information associated with the second user according to a communications management agent server that is associated with the second user, wherein the first behavior information comprises biometric data; analyzing content of the inquiry command to determine a standard inquiry message and an urgency level; monitoring a calendar of the second user to determine time and location commitments of the second user; determining an importance rating for the standard inquiry message by applying message handling rules according to a combination of the urgency level, the first behavior information, and the time and location commitments; obtaining second behavior information associated with the first user via the first communication device from a biometric sensor monitoring the first user, wherein the importance rating is further determined by applying the message handling rules according to the second behavior information; providing the standard inquiry message and the importance rating to the communications management agent server associated with the second user that determines a time and message format for receipt of the standard inquiry message by a second communication device used by the second user based on the importance rating; receiving a response to the standard inquiry message from the communications management agent server associated with the second user; broadcasting the standard inquiry message and the importance rating to a plurality of communication devices; and receiving a plurality of responses from the plurality of communication devices.