Patent ID: 8213910

Claim:
A system, comprising: a computer, including commands for controlling a telephone function that controls placing a telephone call, said computer sensing a first voice command, and responsive to sensing said first voice command, accessing a contact list that is stored in said computer to determine a match in said contact list to said first voice command; said computer detecting an ambiguity in detecting a match between said first voice command and said contact list and creating a synthesized voice response that requests information about which item in said contact list is intended to be said match; said computer receiving a voice response responsive to said creating said synthesized voice response; said computer including a connection to said telephone function, wherein said computer operates to obtain recognized voice information from said voice response, said computer storing plural different contact information for plural different contacts as part of said contact list; wherein said computer compares said recognized voice information against said plural different contact information, and recognizes said recognized voice information to select only one contact detail among said plural different contacts, and controls automatically controlling said telephone function using said one stored contact detail obtained from recognizing the recognized voice information, wherein said telephone function further comprises an attendant on said computer for communicating with an automated attendant that answers for the selected contact.