Patent ID: 7280979

Claim:
A method for providing remote commerce consisting of offers of a good or a service to prospective customers as users of a system comprising the steps of: establishing a remote communication between at least one of the users and the system for a purpose of a primary transaction for a requested service or repair, obtaining primary transaction data with respect to the primary transaction, including an identity of the prospective customer and the purpose of the primary transaction as being a communication for one of the requested service or repair, utilizing the identity of the prospective customer to obtain at least a second data element from a remote database relating to the user, utilizing at least in part the primary transaction data, including the purpose of the primary transaction as being a communication for one of the requested service or repair and the second data element, to determine at least a new product being currently available at the time of the communication for prospective upsell to the prospective customer in real time with the primary transaction, wherein the new product is different than the requested service or repair, and offering the new product to the prospective customer in lieu of the requested service or repair whereby the upsell serves to obviate the purpose for the primary transaction and the upsell is successful in providing the customer with the new product in replacement thereof.