Patent ID: 7627109

Claim:
A computer-readable storage medium having computer-readable program code to cause a computer system to perform acts of: displaying on a screen a transaction menu that lists possible transactions that an agent of a call center can fulfill; ordering a plurality of transactions selected by the agent from the transaction menu into a list of agent-selected transactions that are to be fulfilled for a call; displaying on the screen the list of agent-selected transactions, the list including an indicator of a status of each of the agent-selected transactions and the list separated into a first group of agent-selected transactions that are completed and a second group of agent-selected transactions that are uncompleted; receiving a selection of at least one additional transaction from the transaction menu after the agent has begun to address one of the agent-selected transactions from the list but before the agent has completed all of the agent-selected transactions from the list; and updating the list to include the at least one additional transaction.