Patent ID: 7706520

Claim:
An automated computer-implemented method of facilitating and auditing the transcription of recorded audio, the method being executable as logic instructions on a computer device, comprising: (a) queuing a set of audio recordings on a computer device for transcription by a first remote agent; (b) receiving a first transcription of the set of audio recordings on said computer device from the first remote agent and determining whether to audit the first transcription by calculating an audit rate a based on a current error rate ε of the first agent and a desired level of accuracy λ; (c) if audit rate is higher than a threshold rate, re-queuing the set of audio recordings on said computer device for transcription by a second remote agent among a plurality of remote agents; and (d) receiving a next transcription on said computer device of the set of audio recordings from the second remote agent; wherein audit rate α indicates a frequency with which a transcript should be audited; said current error rate ε of the first agent represents a probability that the first transcription is incorrect; and said desired level of accuracy λ reflects a probability that a transcription is correct.