Patent ID: 6873686

Claim:
A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising: a switch in communication with a telecommunications device associated with the telecommunications user for: detecting a first terminating trigger specific to a first telecommunications service in response to a first incoming communication to the telecommunications device from a calling party; and detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device; detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and routing the third communication to an operator services system in response to the detection of the third trigger; and an intelligent resource server in communication with the switch for: receiving the first incoming communication from the switch; placing a first outgoing communication to the telecommunications device via the switch, the first outgoing communication including a first audible message identifying the calling party, wherein the intelligent resource server is configured for automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message; receiving a second communication from the telecommunications device via the switch; playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user; receiving the third communication from the operator services system with a first message including information regarding a party requested by the telecommunications user from the operator services system; playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message including information regarding the party; and prompting the telecommunications user to place a second outgoing communication to the party.