Patent ID: 8407317

Claim:
A computer system comprising: one or more processors to execute: a prioritization engine to receive a plurality of issue reports from respective reporting entities, each issue report being indicative of a reported issue in the system which requires a corresponding response activity; a priority criterion module to parse the plurality of issue reports to obtain priority criterion data relating to at least one priority criterion which is unrelated to respective dates or times of the plurality of issue reports; a reconciliation and integration module to determine whether reported issues of the plurality of issue reports correspond to existing issue entries in an issue queue, and to reconcile and aggregate issue data for the reported issues with corresponding existing issue entries in the issue queue resulting in a reduced number of discreet entries in the issue queue, the prioritization engine further to: automatically prioritize the reported issues by applying to each reported issue an issue priority based at least partially on the associated priority criterion; automatically prioritize the reported issues by applying to each reported issue a merged issue priority based at least partially on a combination of associated priority criteria data, the merged issue priority being a merge of a plurality of different priority types; and communicate at least some of the reported issues to an agent to perform corresponding response activities, the response activities to be performed in order of their respective issue priorities.