Patent ID: 7369653

Claim:
A method of providing enterprise information to a client through a call center of the enterprise, such method comprising: providing a single channel call connection for establishing a communication session during inbound calls between the client and an agent of the call center; detecting an identity of the client and a relationship of the client to the call center based upon call associated information received through the call connection between the client and the call center; presenting the client with a plurality of options through the single channel call connection without participation of the agent wherein presentation of the options is determined by the identity of the client and by the relationship of the client with the call center; and presenting the client without participation of the agent with enterprise information not available to the general public through the call connection based upon a selected option of the plurality of options and based upon the relationship of the client and a prior history of interaction with the call center and limited to the enterprise information not available to the general public which is unique to the client and appropriate to the client's position within the enterprise.