Patent ID: 8681955

Claim:
A system for controlling a predictive dialer comprising: a processor configured to: initiate a plurality of telemarketing calls associated with a given campaign; record call disposition data for each call of the plurality of telemarketing calls, wherein each call resulted in reaching a live called party, and the call disposition data for each call comprises an abandonment indication indicating whether an agent was connected to the live called party within a predetermined amount of time after the live called party completes a greeting; ascertain a running average abandonment rate of the plurality of telemarketing calls, the running average abandonment rate comprising a ratio involving a number of abandoned calls of the plurality of telemarketing calls in which no agent was connected within the predetermined amount of time after the live called party completes the greeting to a total number of calls of the plurality of telemarketing calls, wherein the plurality of telemarketing calls originate over a time period comprising thirty or fewer days; determine whether the running average abandonment rate for the plurality of telemarketing calls exceeds a predefined threshold; and if the running average abandonment rate exceeds the predefined threshold, then adjust a target abandonment rate for future initiated telemarketing calls by the predictive dialer that are associated with the given campaign so that the target abandonment rate is less than the running average abandonment rate.