Patent ID: 8533011

Claim:
A ticketing system, including at least one processing device, configured to process queued requests for event tickets, the ticketing system comprising: a network interface configured to communicate with user terminals submitting ticket-related requests; one or more computing devices; non-transitory media storing program instructions configured to cause the one or more computing devices to perform operations comprising: receiving ticket-related requests via the network interface, the ticket-related requests including a ticket-related request of a first type; queuing at least a portion of the received ticket-related requests; modulating a load level with respect to a first ticketing system resource to obtain a level substantially within a first range bounded at least in part using a first threshold and a second threshold, wherein the first threshold is different than the second threshold, by: determining if a current first ticketing system resource pool size for the first type of ticket-related request is below the first threshold; if the current first ticketing system resource pool size for the first type of ticket-related request is below the first threshold, causing additional resources to be allocated to the current first ticketing system resource pool for the first type of ticket-related request to service additional ticket-related requests of the first type received over the network interface; determining if the current first ticketing system resource pool size for the first type of ticket-related request is above the second threshold; and at least partly in response to determining that the current first ticketing system resource pool size for the first type of ticket-related request is above a second threshold, causing a reduction of available resources from the current first ticketing system resource pool.