Patent ID: 7702727

Claim:
A method for providing multimedia prompting in a communication system, comprising: providing a first multimedia prompt to a video client, the first multimedia prompt comprising a first video clip and first audio information associated with the first video clip, the multimedia prompt associated with a service requested by the video client; receiving information from the video client in response to the first video clip; providing, in response to at least a portion of the information received from the video client, a second video clip to the video client, the second video clip including at least a portion of the information received from the video client; identifying, through negotiation with the video client, a CODEC to be used to communicate with the video client; and retrieving from memory at least a portion of at least a one of the first multimedia prompt and the second multimedia prompt having been encoded using the identified CODEC and stored in the memory thereafter, the at least a portion stored in memory also having been encoded using a second CODEC different from the identified CODEC and stored in the memory thereafter.