Patent ID: 8724779

Claim:
A system for verifying callers of telephone call-in centers, said call-in centers having at least one call-in service agent, said system comprising: a first communications device associated with a first service agent for receiving a communication from a calling party, and receiving and recording first voice utterances from said calling party; a memory storage device associated with said first communications device for temporarily storing said recorded first voice utterances received by said calling party; a programmed computing device configured to obtain said stored first voice utterances and generate a first voice model representing the calling party's voice for temporary storage at said memory storage device; a communications network providing a path for transferring said communication and said generated first voice model from said first communications device to a second communications device associated with a second service agent, wherein after said transferring, said second communications device receiving and recording second voice utterances in real-time from said calling party, and temporarily storing said recorded second voice utterances received by said calling party in said memory storage device; a further programmed computing device associated with said second service agent configured to generate a second voice model representing the calling party's voice for temporary storage at said memory storage device; said programmed computing device further comparing said second voice model against said stored first voice model and providing to said second service agent an indication of a degree of match while said caller remains on the call, said call being continued without further caller validation of said calling party by said second agent if a match is indicated, or if a match is not indicated, said second service agent providing further caller validation of said calling party before continuing with said call, and said programmed computing device configured to delete the recorded first and second voice utterances of said calling party, and deleting the corresponding generated first and second voice models after said call transferring or call completion.