Patent ID: 8515803

Claim:
A non-transitory computer-readable medium encoded with computer-executable instructions, the computer-executable instructions comprising the steps of: receiving automatically a notification of an occurrence of a trigger event caused by a servicer in association with the servicer performing a service for a customer at a customer location; in response to receiving the notification, initiating automatically an automated survey to be offered to the customer who received the service performed by the servicer at the customer location, the initiating comprising creating at least one survey record and placing the at least one survey record in a survey scheduling queue in a database, the automated survey comprising a plurality of questions about the service that was performed by the servicer for the customer at the customer location; polling automatically the database on a periodic basis to detect the at least one survey record in the survey scheduling queue; in response to detecting the at least one survey record in the survey scheduling queue, contacting automatically the customer who received the service performed by the servicer at the customer location to conduct the automated survey comprising the plurality of questions about the service that was performed by the servicer for the customer at the customer location; and in response to conducting the automated survey, receiving automatically survey result information from the customer who received the service performed by the servicer at the customer location.