Patent ID: 8700954

Claim:
A method of generating common trouble case data for managing a plurality of systems, the method comprising: obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit; obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, the third identifiers being associated with the second identifier, the template defines any one of specifications and connection relationships of the definitional system components; selecting, by a computer, a first identifier subset among the first identifiers on the basis of the third identifiers, the first identifiers of the first identifier subset being identical to the third identifiers; and selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset.