Patent ID: 8356750

Claim:
A method of processing a merchandise return comprising: collecting shared return information about prior merchandise returns of items being returned by different consumers to different merchants, wherein the shared return information is shared among the different merchants, the shared return information further comprising whether the prior merchandise returns where authorized, and the shared return information further comprising consumer identification information regarding the different consumers associated with the prior merchandise returns; receiving a request to authorize a current merchandise return made by a consumer at a merchant's point of return; obtaining from the merchant's point of return, information about the items associated with the current merchandise return; obtaining from the merchant's point of return, consumer identification information regarding the consumer making the current merchandise return; accessing the shared return information to identify the prior merchandise returns made by the consumer to other merchants based on the consumer identification information; determining with one or more computer processors whether to authorize the current merchandise return made by the consumer at the merchant's point of return based at least in part on the items being returned by the consumer, the return information about the prior merchandise returns made by the consumer to the other merchants, and whether the prior merchandise returns to the other merchants were authorized; and determining with one or more computer processors the acceptability of future merchandise returns by the consumer based at least in part on the information about the return history of the prior merchandise returns.