Patent ID: 8582733

Claim:
A computer-implemented method, comprising: storing notification preference information and a user profile identifier in a user profile for each of a plurality of users, wherein the notification preference information specifies a manner for notifying that user of parked phone calls; receiving, at a communications endpoint device, an active phone call; receiving, from the communications endpoint device, one or more particular user profile identifiers, which identify one or more of the user profiles, of one or more users of the plurality of users; receiving, from the communications endpoint device, a request to park the active phone call; using the received the particular one or more user profile identifiers from the communications endpoint device to determine the notification preference information for each of the one or more users; parking the active phone call to produce a parked phone call; and notifying each of the one or more users of the parked phone call in the manner specified by that user's notification preference information; wherein the method is performed by one or more computing devices.