Patent ID: 8495434

Claim:
A computer-readable, non-transitory medium storing a mail server management program for notifying an administrator of a failure occurring in a system, the mail server management program causing a computer to perform as: a transmitter which sends an alert mail with a source address and with a system administrator's mail address of the system as a destination address to a terminal device that the system administrator uses, the source address being a symbol identifying a failure cause found in the system, the symbol being one of a plurality of symbols representing source addresses which are respectively associated with a plurality of possible failure causes in a source table; a receiver which receives a filter resetting request which is sent from the system administrator to request another administrator to perform resetting of a mail filter; and a request manager which sends a filter resetting request mail promoting the resetting of the mail filter to the another administrator's mail address and registers a setting request state of the filter resetting request when the receiver receives the filter resetting request, sends a transfer trial mail with the source address, which is the same source address as the alert mail, to the another administrator's mail address when the receiver receives an acknowledgement mail indicating that a terminal device that the another administrator uses completed the resetting of the mail filter, and deletes the setting request state when the receiver receives a response mail to the transfer trial mail.