Patent ID: 8909214

Claim:
An apparatus operable for use with a performance management system linked to a telecommunication network, the apparatus comprising: a collection component configured to receive a plurality of problem reports from a plurality of femtocells, a text analytics component configured to parse the plurality of problem reports; an analysis component configured to analyze the plurality of problem reports parsed by the text analytics component, wherein the analysis component is configured to determine that there is conflicting information among the plurality of problem reports relative to identification of which of the plurality of femtocells is producing a problem in the telecommunication network, wherein the problem is interference with one or more other neighboring femtocells in the telecommunications network; a correlation component configured to receive the plurality of problem reports parsed by the text analytics component and configured to receive the conflicting information among the plurality of problem reports from the analysis component, the correlation component configured to resolve the conflicting information to identify a femtocell of the plurality of femtocells that is producing the problem in the telecommunication network, wherein the analysis component is configured to generate at least one new setting for a performance parameter for the femtocell identified as producing the problem in the telecommunication network; a correction component configured to create a correction of the problem at the femtocell, wherein the corrective action is unable to be determined by the femtocell; and an instruction component configured to transmit the at least one new setting for the performance parameter for the femtocell to the femtocell via a transport component for the correction of the problem at the femtocell, wherein the collection component, the text analytics component, the analysis component, the correction component, and the instruction component are within a higher order system in the telecommunications network in comparison to the femtocell, wherein the collection component, the text analytics component, the analysis component, the correction component, and the instruction component are configured to operate for correction of the problem at the femtocell after the femtocell has collected, analyzed, and diagnosed faults and after the femtocell is unable to correct the problem to reduce the interference with the one or more other neighboring femtocells without intervention by the higher order system.