Patent ID: 7111164

Claim:
A crisis management system comprising: a server computer, in response to an occurrence of an incident, transmitting and receiving information concerning the incident; and a terminal apparatus which is connected to the server computer through a communication network, wherein the server computer includes: a characteristic registration file in which incident types and characteristic information for each incident are registered; an incident handling information file in which incident handling information, for each of the incident type, including a plurality of items of information to be provided and an access level decided for each of the items of information to be provided is registered; and a processor connected to the characteristic registration file and to the incident handling information file, and being capable of performing the following operations: accepting the information concerning the incident; identifying the incident type based on the accepted information concerning the incident and the characteristic registration file; and gathering information to be provided, with respect to the identified incident type, which information is associated with an item of information to be provided registered in the incident handling information file, wherein the terminal apparatus includes a processor capable of performing the following operations; accepting a unique identifier assigned to a manager; accepting biometric information of the manager; and transmitting to the server computer identification Information including the accepted identifier and biometric information, and wherein the server computer further includes an authentication data file in which authentication data including an identifier, biometric information and an access permission level of each manager is preregistered, and wherein the processor of the server computer is further capable of performing the following operations: authenticating the manager based on the transmitted identifier and biometric information of the manager and the identifier and biometric information registered in the authentication data file; determining whether to permit access to the information to be provided or not based on the access level of the item of information to be provided associated with the identified incident type and the access permission level of the authenticated manager; and when it is determined that the access is permitted, transmitting to the terminal apparatus the gathered information to be provided associated with the item of information to be provided.