Patent ID: 8347295

Claim:
A method for providing a subset of tasks from a plurality of queues comprising: incrementing a priority for each task in the plurality of queues based on an aging increment and an aging interval, wherein the aging increment and aging interval is based at least in part on a property or data value of an attribute of the task; determining whether the priority of each task in the plurality of queues is greater than an alert threshold, wherein if the priority of a task is greater than the alert threshold, transmitting a notification or alert; receiving at a processor a request for an assignment of a task from the plurality of queues to a task performer, wherein the plurality of queues is assigned to the task performer such that the task performer is permitted to complete one or more tasks from the assigned plurality of queues; and in response to receiving the request, determining, using a processor, a subset of tasks from the plurality of queues based at least in part on a profile of the task performer and the priority associated with each task in the plurality of queues, wherein the profile is used at least in part to determine tasks that the task performer is allowed to perform, wherein the subset of tasks comprises a highest priority task across the plurality of queues that the task performer is determined to be allowed to perform based on the profile of the task performer; providing the subset of tasks to the task performer; receiving from the task performer a selection of the task from the subset of tasks; and assigning the task to the task performer, wherein the task performer is assigned to complete the task.