Patent ID: 8359228

Claim:
An agent feedback tool for reporting agent behavior comprising: an agent feedback database comprising: an agent feedback mapping record comprising: an agent-specific vendor identification entry operable to store an agent-specific vendor identifier; an agent-specific location identification entry operable to store an agent-specific location identifier; an agent identification entry operable to store an agent identifier; and an agent-specific agent feedback entry operable to store an agent-specific agent feedback identifier; a global primary agent feedback category that categorically describes a primary agent feedback type; and a global primary agent feedback entry associated with the global primary agent feedback category operable to store a global primary agent feedback identifier; a memory comprising: an agent feedback program that, when executed, operable to: display an agent feedback graphical user interface comprising: an agent selector entry operable to accept the agent identifier; an agent-specific vendor identification field; and an agent-specific location identification field; reference the agent feedback mapping record to retrieve the agent-specific vendor identifier and the agent-specific location identifier; autopopulate the agent-specific vendor identification field with the agent-specific vendor identifier and the agent-specific location identification field with the agent-specific location identifier; and accept agent feedback and store a corresponding agent-specific agent feedback identifier in the agent-specific agent feedback entry; an agent feedback settings program that, when executed, operable to: generate an agent feedback settings graphical user interface compromising an editable global primary agent feedback identifier; and populate the global primary agent feedback entry with the global primary agent feedback identifier; and a processor operable to execute the agent feedback program and the agent feedback settings program.