Patent ID: 7626949

Claim:
A system for connecting at least one customer to at least one agent to facilitate transmission of information, including at least one selected from the group consisting of video, audio and data, or any combination thereof, said connecting performed through a LAN complying with the H.323 standard, the system comprising: a control interface for connecting and mediating control instructions between said at least one customer and said at least one agent; a control module for obtaining information from said control interface including the number of customers connected to said system and an address and priority parameter of each customer; and a one-to-many proxy server for receiving instructions from said control module regarding the number of customers connected and their priority parameters, and producing a datagram stream representing the transmitted information between said customer and said agent; wherein said control module instructs said one-to-many proxy server to produce another copy of a datagram stream, representing the transmitted information between said customer and said agent, for a customer joining an ongoing video, audio and data transfer session.