Patent ID: RE40454

Claim:
A method for printing a job in a printing system with a printing machine for producing a set of prints from a print job including a document with the document being delivered from a transmission job originating station to the printing machine for execution for the document, the transmission job originating station further including a troubleshooting subsystem for assisting a user to facilitate further processing of the print job in the event that one or more difficulties arise during processing of the document, comprising [the steps of]: (a) processing, with the printing system, at least a portion of the document; (b) in response to both an event occurring during said processing and reading, with the transmission job originating station, information preprogrammed by the user at the transmission job originating station, creating a link between the troubleshooting subsystem and the user with the user being disposed at a location remote to the transmission job originating station; (c) the troubleshooting subsystem performing a selected operation on the print job in response to an input from the user at the location remote to the transmission job originating station and storing the print job in a memory section for future execution of the print job; and (d) delivering the document to the printing machine a selected time interval after execution of said steps (a)-(c).