Patent ID: 8036897

Claim:
A voice integration platform for developing a voice interface to an external data system, the voice integration platform comprising: a voice gateway that enables voice interaction; a first set of service layers that interact with the voice gateway; a second set of service layers that facilitate interaction between the first set of service layers and the external data system, the second set of service layers including a developer-accessible interface to content management software exposed by the external data system, the content management software configured to expose supplemental information regarding data in the external data system to a development platform of a specific voice interface; and one or more computing devices that execute the voice gateway, the first set of service layers, and the second set of service layers; wherein the first and second sets of service layers and the supplemental information regarding data in the external data system are used together to develop the specific voice interface that enables interaction via voice with the external data system by receiving a voice input from the voice gateway at the first set of service layers and accessing data via the content management software of the external data system at the second set of service layers responsive to the voice input.