Patent ID: 8300779

Claim:
A non-transitory computer-readable storage medium, comprising computer instructions for: presenting a voicemail service to a subscriber; detecting that communications with the subscriber have been interrupted, resulting in an interruption of the communications; responsive to the detecting, recording departure data associated with interactions between the subscriber and the voicemail service, the departure data comprising a calling number associated with the subscriber and a departure point that corresponds to the interruption of the communications; presenting an option to resume presentation of voicemail processing from the departure point; receiving a selection of the option; adjusting the departure point based on a duration of the interruption of the communications to an intermediate location that is after a beginning of a voicemail message and before a point that corresponds to the interruption of the communications, wherein an amount by which the departure point is moved toward the beginning of the voicemail message is in direct relation to a length of the interruption; and resuming presentation of the voicemail service according to the departure data based on the selection of the option, and the calling number associated with the subscriber.