Patent ID: 8195503

Claim:
A method to manage achieving a business objective, comprising: collecting data related to the business objective; identifying one or more drivers related to the business objective; calculating, using a computer, a gap percentage for each driver for one or more satisfaction levels as a difference between a baseline performance and a goal for the business objective; and converting, using a point per relationship method, the gap percentage for each driver to a quantity of gap points that represent a population of interest comprising a number of relationships, wherein the gap points are based on the number of relationships per gap; determining a total number of relationships that need to be moved from a first satisfaction level to a second satisfaction level to achieve the business objective, wherein the determining comprises: multiplying the gap points for each driver by an impact percentage associated with the driver to determine a number of relationships that need to be moved from the first satisfaction level to the second satisfaction level, wherein the impact percentage associated with each driver is based on how each driver contributes to each respective satisfaction level; and summing the number of relationships that need to be moved from the first satisfaction level to the second satisfaction level for each driver to determine the total number of relationships that need to be moved; and planning initiatives to achieve the business objective based on the number of relationships that need to be moved.