Patent ID: 8805937

Claim:
A method comprising: receiving a plurality of electronic mail messages; for each of the plurality of electronic mail messages, determining two or more characteristics associated with the respective electronic mail message, wherein the two or more characteristics comprise at least a user identification of a sender of the electronic mail message and a sentiment associated with content included in the respective electronic mail message, the sentiment determined by at least two of a content analysis, linguistic analysis, and grammatical analysis; assigning a plurality of numerical values to each of the plurality of electronic mail messages based on at least the user identification and the sentiment, wherein the numerical values indicate a relative importance of the electronic mail message and the relative importance indicates a priority of an action item related to the electronic mail message; based on the assigned numerical values, selecting one or more of the plurality of electronic mail messages to transmit to a user; generating a message based on the selected one or more of the plurality of electronic mail messages; and transmitting the generated message to the user.