Patent ID: 6956845

Claim:
A web-based call manager webstation for controlling and monitoring a customer's telecommunication network via an integrated interface, the system comprising: a client browser application located at a client workstation for enabling interactive web-based communications with the call manager webstation system by a user and providing the integrated interface for displaying text messages in a language chosen by said user; at least one secure server for managing one or more customer sessions(s) over the Internet, the secure server supporting a secure socket connection enabling encrypted communications between the client browser application and the secure server; a configuring device launched via the client browser, for enabling a customer to monitor, define, and manipulate call routing parameters, the configuring device further formatting customer defined parameters into client message transactions and communicating the client message transactions to the secure server over the secure socket connection; and a routing engine for maintaining call routing rules and interfacing with a plurality of network control elements for directing call routing and receiving data statistics, the routing engine further using the rules, the data statistics, and the customer defined parameters in determining where to route calls, wherein the customer is enabled to control call routing via the web-based integrated interface.