Patent ID: 8595648

Claim:
A method for script logic graphical mapping, wherein at least one call center agent is presented with graphical panels related to the script logic, wherein the graphical panels provide continuous information to the agent, comprising: displaying on a first portion of a display at least one panel associated with at least one script, each at least one script comprised of a plurality of panels, each at least one panel comprising instructions, information, and data queries; presenting a branching logic associated with the at least one panel; creating a graphical map of the at least one panel and the branching logic, wherein the graphical map automatically zooms in to show panel logic associated with the panel and wherein the graphical map automatically zooms out to show branching logic associated with the panel, wherein the graphical map that is presented to the agent to read, is created by showing all routes out of a script path of the panel or into the script path of the panel where all routes are searched for a target path or a target panel and all routes where the target path or the target panel is located are shortened such that the target path or the target panel is an end point and the graphical map is rendered; displaying on a second portion of the display the at least one panel's code related to a file describing at least one entry point onto the at least one script, and at least one related first panel of the at least one entry point, wherein the code is read and split into primary sections representing a life cycle of the panel including load, edit, submit and branch, allowing checking for code or display errors; reversing the graphical map to display panels that enter the panel; inventorying at least a second panel associated with the at least one script, that is not connected to any current path of the branching logic, the at least second panel listed in a missing panels listbox; and recording the script path associated with the panel.