Patent ID: 7562072

Claim:
An apparatus to enhance help resource selection, the apparatus comprising: a topic module comprising executable code stored on a storage device, executed by a processor, and configured to determine a current topic; a mapping module comprising executable code stored on the storage device, executed by the processor, and configured to access a help topic map; a resource list module comprising executable code stored on the storage device, executed by the processor, and configured to determine a list of available help resources from the help topic map based on the current topic; a selection logic module comprising executable code stored on the storage device, executed by the processor, and configured to select at least one help resource, the selection module further comprising a resource tracking module comprising executable code stored on the storage device, executed by the processor, and that counts user accesses for each help resource and stores a corresponding list of help resource user access numbers, the selection logic module comprising a selection index module comprising executable code stored on the storage device, executed by the processor, and configured to calculate at least one resource selection index value for each help resource in the list of available help resources by operating a first function on the help resource user access count and external data to generate resource selection index values such that the generated resource selection index values monotonically relate to the estimated relevance of each help resource, the first function comprising an equation selection index value=10,000/n where n is the number of user accesses, the external data comprising a user knowledge value, a user skill set list, a user job code, and a user certification list, the selection logic module further comprising a resource selection module comprising executable code stored on the storage device, executed by the processor, and configured to select at least one help resource from the list of available help resources based on the at least one resource selection index value; and a user interface module comprising executable code stored on the storage device, executed by the processor, and configured to provide the at least one selected help resource for access by a user.