Patent ID: 7996881

Claim:
A method of authenticating a client, the method comprising: providing, by a client system, authentication information to an authentication server, the authentication server using the authentication information to authenticate the client system; receiving, at the client system from the authentication server of a host system, an indication of a problem with an existing user account associated with a user identity, the problem interfering with access by the existing user account to a service provided by the host system, the indication of the problem being received during a communication session established between the client system and the host system; receiving, at the client system from the authentication server, indicia of a computer application on a registration server of the host system; using, at the client system, the indicia to access the computer application on the registration server to correct the problem with the existing user account through user input; receiving, at the client system from the registration server, an indication that the problem has been corrected; and providing the received indication, from the client system to the authentication server, to enable access by the user identity to the service through the user account, wherein receiving the indication of the problem, receiving the indicia of the computer application, using the indicia to access the computer application, receiving the indication that the problem has been corrected, and providing the received indication to the host system occur during the communication session.