Patent ID: 8112069

Claim:
A method for a communication system that receives incoming communications from a mobile communication device, has queues, and will call-back to a communication receiving device, the method comprising: receiving data from the mobile communication device, wherein the data includes an identifier associated with a communication receiving device; sending information about a list of active queues to the mobile communication device having a session queuing component, wherein the session queuing component causes an indication of the list of active queues to be displayed and obtains a user selection of a queue as a selected queue; receiving, from the mobile communication device, the selected queue desired for the identifier, wherein the selected queue is a service agent queue; determining an expected wait time in the selected queue; sending information to the mobile communication device, wherein the information includes the expected wait time in the selected queue; assigning a placeholder for the identifier in the selected queue; if a call back request is received from the mobile communication device, initiating a call back to the communication receiving device based upon the assigned placeholder in the selected queue; and placing an outgoing telephone call to the communication receiving device.