Patent ID: 7689243

Claim:
A user guidance system comprising: communication history receiving means for receiving communication history information which is history information of communication of a mobile communication terminal in a communication network; traffic information generating means for receiving from a base station in the communication network, resource state information indicating a usage state of resources of the base station and for generating communication traffic information about a communication traffic at the base station, using the resource state information and the communication history information; dissatisfaction calculating means for calculating a dissatisfaction with a recommended action being an action recommended to a user of the mobile communication terminal, based on the communication history information received by the communication history receiving means and the communication traffic information generated by the traffic information generating means; recommended action extracting means for, based on dissatisfactions with a plurality of recommended actions calculated by the dissatisfaction calculating means, extracting a recommended action for the user to be notified of, out of the plurality of recommended actions; and information transmitting means for transmitting the recommended action extracted by the recommended action extracting means, to the mobile communication terminal.