Patent ID: 7443962

Claim:
A computer-implemented process for conducting two-way voice communications between a user and a remote party over a communication link using a communication device having a user interface and a display, wherein the remote party speaks but the user does not, comprising using a computer to perform the following process actions: displaying a menu listing a plurality of potential responses on the display of the communication device, said responses being employed by the user to communicate with the remote party; and displaying at least one additional menu on the display of the communication device upon selection of a response from a currently displayed menu, which together with the original menu form a hierarchy of menus used to construct a complete statement when selected responses from each menu displayed are played back in the sequence they were selected; and upon selection of two or more responses used to construct said complete statement by the user employing the user interface of the communication device, accessing pre-recorded voice snippets corresponding to the selected responses, and transmitting a playback of the accessed voice snippets to the remote party over the communication link.