Patent ID: 7886048

Claim:
A system for managing an integrated voice and data system, comprising: a processor configured to execute a use case-based management system, the use case-based management system comprising: a use case presentation client that accepts input from a user; a plurality of managers that manage a plurality of services and/or devices in the integrated voice and data system, said plurality of services and/or devices collectively providing integrated voice and data functionality; a dynamic use case model framework comprising a plurality of use case models that translate input collected by the use case presentation client into generalized system management requests; a message dispatcher that receives the generalized system management requests and sends the requests to the plurality of managers, whereby the managers process the generalized system management requests and in response issue device and/or service specific commands to the devices and/or services; and a system status monitoring component that generates status messages for display in the use case presentation client, the status messages being processed by the dynamic use case model framework to update the use case models, whereby new generalized system management requests are generated through the update; wherein the use case presentation client is configured to: solicit input from the user through use cases that correspond to the use case models in the dynamic use case model framework; and dynamically provide feedback to the user as the user provides input.