Patent ID: 8374998

Claim:
A method for facilitating interactions made with customer service agents of an organization, the method comprising: receiving, at the one or more computer systems, search criteria that include at least one of contact information and customer affiliation information; searching a database, using the one or more computer systems, based upon the search criteria to retrieve information associated with one or more customer records and one or more contact records from the searched database that satisfies all or part of the search criteria, wherein each customer record corresponds to a business entity and each contact record corresponds to an individual different from the business entity; and receiving, at the one or more computer systems, first information relating to a set of contact records retrieved from the database as a result of the search of the database; receiving, at the one or more computer systems, second information a set of customer records retrieved from the database as a result of the search of the database; and generating, using the one or more computer system, information configured for simultaneously displaying on a single graphical user interface first search results in a first portion of the graphical user interface that lists the set of contact records based on the first information and second search results in a second portion of the graphical user interface that lists the set of customer records based on the second information.