Patent ID: 8094786

Claim:
A method for monitoring telephone calls handled by a circuit-switching switch coupled to a packet-switch network via a first voice over Internet Protocol (VoIP) telephony gateway and to a public switched telephone network, the method comprising: receiving by a recording system via the packet-switch network a computer telephony integration (CTI) datum associated with a telephone call handled by the circuit-switching switch; and if the CTI datum meets at least one predefined monitoring condition: sending instructions to establish a VoIP session between the first VoIP telephony gateway and a second VoIP telephony gateway coupled to the recording system, wherein the instructions are sent from the recording system; sending instructions from the recording system to the circuit-switching switch to deliver packets of audio associated with the telephone call to the first VoIP telephony gateway coupled to the switch; and receiving by the recording system via the packet-switch network at least a portion of the telephone call.