Patent ID: 8655713

Claim:
A method implemented using instructions that are stored in a non-transitory computer-readable storage medium and executed by a processor-enabled device, comprising: activating, by the processor-enabled device, a questionnaire that is presented to a user and dynamically customizing the questionnaire based on a history for the user, a computing resource for which the questionnaire is being directed, and present conditions for a network as a whole, the user activates the questionnaire as a user interface by activating an icon presented to the user, the timing as to when the questionnaire is activated can vary as can the time as to when the questionnaire is actually presented to the user via the icon provided in the user interface; receiving, by the processor-enabled device, a rating from and assigned by the user in response to the questionnaire, wherein the rating is a value assigned by the user and represents an opinion that the user has with respect to a quality of service that the user experienced with the computing resource, the rating includes a dual value for the quality of service and a dollar value for impact of the quality of service on a business, the value assigned by the user via the user accessing a set of sliders from the user interface, each slider for providing a particular value via sliding that slider to a particular number for a particular category associated with the computing resource; and recording, by the processor-enabled device, the rating and resource identity for the computing resource for subsequent action and analysis and gathering other information for the subsequent action and analysis from a processing environment of the user using a service that is separate and independent from the method to maintain privacy of the user from the method.