Patent ID: 8483102

Claim:
A system to map a voice identity, comprising: one or more phone systems for providing one or more voice services, the phone systems comprising one or more telephony switches performing call routing of the voice identity; at least one policy processor coupled to the telephony switches for receiving the voice identity from the one or more telephony switches; and at least one voice identity mapping policy used in providing the voice services and stored in a data storage, the data storage being accessible to the at least one policy processor, the voice identity mapping policy comprising: a plurality of search voice identities mapped to one or more target voice identities, wherein the plurality of the search voice identities are applicable to a plurality of users, and time attributes indicating when the voice identity mapping policies are valid, wherein in response to receiving the voice identity from the one or more telephony switches, the at least one policy processor matches the voice identity to a given search voice identity, wherein the given search voice identity is mapped by the policy processor to a given target voice identity according to the at least one voice identity mapping policy, wherein voice identity, the given search voice identity, and the given target voice identity each comprises a username, wherein the at least one policy processor sends the given target voice identity comprising the username to the one or more telephony switches, wherein in response to receiving the given target voice identity comprising the username, the one or more telephony switches routes the call using the username.