Patent ID: 8208619

Claim:
A method for improving call yields and reducing redundant calls in a patient reactivation system used to call patients who have not scheduled an appointment to receive a needed health care service and to invite them to schedule an appointment, comprising: a) selecting a primary patient name from a contact list, the contact list including names of patients who have not scheduled an appointment to receive a needed health care service; b) automatically determining the names of one or more secondary patients from the contact list who reside in the same household as the primary patient, the primary patient and the secondary patients forming a call set; c) prompting the user to call the patients at the first telephone number associated with the call set; d) recording call results for the patients in the call set; e) calculating a telephone follow-up time for the first telephone number; f) calculating a patient follow-up time for each of the primary and secondary patients; g) recording the calculated telephone follow-up time if the calculated telephone follow-up time is later than an existing telephone follow-up time associated with the first telephone number or if there is no existing telephone follow-up time associated with the first telephone number; and h) recording each calculated patient follow-up time if the calculated patient follow-up time is later than an existing patient follow-up time associated with the patient or if there is no existing patient follow-up time associated with the patient.