Patent ID: 7389348

Claim:
A method for obtaining real-time information associated with a telecommunications network and for communicating alerts to monitoring devices, the method comprising: enabling access to the information associated with the telecommunications network to one or more computer software programs stored in a storage device that is in communication with a computing system; enabling the one or more software programs to access modifications of the information on a real time basis when any of the information associated with the telecommunications network is modified by a switch of the telecommunications network recording a call processing failure in communication records of the switch, wherein the modified information associated with the telecommunications network comprises real-time variable information regarding call processing failures recorded by the switch that are specific to a particular cell site within the telecommunications network. monitoring in real-time the communication records of the switch that is associated with establishing connections between user devices, where the call processing failures recorded in the communication records pertain to failed attempts to establish the connections; determining that a threshold level of call processing failures has been exceeded; and generating a notice, the notice resulting in alerting a monitoring device that the threshold was exceeded.