Patent ID: 6889251

Claim:
A method that permits identification of a user computer system to a server computer connected thereto configured to deliver service and technical support to users, comprising the steps of: interconnecting one or more user computer systems to the server computer each of the one or more user computer systems including a system BIOS that includes an Internet agent, an operating system that is launched by the system BIOS and that sets up a registry, and a web browser; and launching the Internet agent upon launch of the BIOS, the Internet agent operative to; add a predetermined number of Multipurpose Internet Mail Extension (MIME) headers to the registry that identify the user computer systems; change a default web page of the web browser to point to a web page on the server computer; launch the web browser; connect to the web page on the server computer; and transfer the MIME headers in Hyper Text Transfer Protocol (HTTP) request to the server computer; receiving service content from the server computer if the MIME headers were transferred.