Patent ID: 8870064

Claim:
An automated teller machine (ATM) for enabling an ATM service operator remote from the ATM to perform an ATM management function on the ATM while an ATM customer at the ATM is conducting an ATM customer transaction unrelated to the ATM management function being performed on the ATM by the remote ATM service operator, the ATM comprising: an ATM customer transaction module operable to (i) implement a function associated with the ATM customer transaction, (ii) provide status information relating to the ATM customer transaction module, and (iii) interact with a cash dispense module of the ATM; and an ATM controller coupled to the ATM customer transaction module and including (i) a management component for retrieving status information from the ATM customer transaction module and for querying devices associated with the ATM through those devices' interfaces to retrieve device status, and (ii) a Web services interface for enabling the remote ATM service operator at a remote device having a Web browser to access the retrieved status information and device status while the ATM customer at the ATM is conducting the ATM customer transaction unrelated to the ATM management function being performed on the ATM by the remote ATM service operator.