Patent ID: 8238327

Claim:
A method of managing resources for a communication service having a communication location, the method comprising: determining an outdial communication service type of an outdial call; associating a group identifier with a sub-group type; associating a subscriber with the group identifier; and electronically processing the sub-group type and the outdial communication service type to determine a first sub-group of a super-group usable to route the outdial call from the communication location if the outdial call is associated with the subscriber, any sub-group whose type matches the sub-group type being usable unless the sub-group is restricted to use associated with one or more specified group identifiers, the super-group comprising at least one of a circuit group or a voice over internet protocol communication path, the super-group being partitioned into a plurality of sub-groups, at least one sub-group supporting a plurality of outdial communication service types, the first sub-group allocated a first number of super-group resources dedicated to the outdial communication service type of the outdial call and a second number of super-group resources capable of being shared among the outdial communication service type of the outdial call and one or more other outdial communication service types.