Patent ID: 8341530

Claim:
A method for customer service center database management, comprising: identifying, by a management component stored in a memory and executed by a processor, a customer service agent profile corresponding to a customer service center location; identifying, by the management component, a communication route corresponding to the identified customer service agent profile; determining, by the management component, that the communication route corresponding to the identified customer service agent profile does not correspond to a communication route to the customer service center location; outputting, by the management component, a message to a user interface that promotes changing the communication route corresponding to the identified customer service agent profile to the communication route to the customer service center location in response to the determination that the communication route corresponding to the identified customer service agent profile does not correspond to the communication route to the customer service center location, wherein changing the communication route corresponding to the customer service agent profile to the communication route to the customer service center location causes one or more customer service agents that correspond to the identified customer service agent profile and are located at the customer service center to receive one or more customer care requests; identifying, by the management component, an application accessible at the customer service center location based on the customer service agent profile corresponding to the customer service center location; identifying, by the management component, a set of hardware components for supporting the identified application; determining, by the management component, whether each set of hardware components at the customer service center location meets requirements for the identified set of hardware components; and outputting, by the management component, an upgrade message to the user interface that promotes an upgrade of a set of hardware components at the customer service center location in response to a determination that each set of hardware components at the customer service center location does not meet the requirements for the identified set of hardware components.