Patent ID: 8705711

Claim:
A method for processing a wireless or land line telephone call from a telephone caller to a called party over a public switched telephone network (PSTN) through an IVR system for providing control to the called party for delivering SMS or MMS messaging to a mobile device of the caller while the call is being processed or is placed “on-hold” comprising the steps of : using the IVR system to detect the call origination of a telephone call from a public switched telephone network using the originating line information (“OLI”) call lookup to determine if the call origination is from a land line telephone or from a wireless mobile device; providing the caller the option to receive messages from a first selected menu of options through the IVR system when the call origination is a wireless call including the option to interactively receive or transmit on the mobile device of the caller, messages and information selected from the group consisting of SMS, audio ,MMS and video or to link the mobile device of the caller to a web site on the internet before the call is routed to the desired recipient of the caller; detecting the selected option of the caller and sending interactive messages to the caller when the caller opts in to receive interactive messages with the SMS or MMS messages delivered to the mobile device of the caller; providing the caller a second selected menu option when the call origination is a wire line land call requesting the caller to provide a 10 digit numerical entry of a corresponding wireless telephone device of the caller before the call is routed to the desired recipient of the call; detecting if the caller has entered the 10 digit numerical number corresponding to a mobile phone, sending interactive messages to the caller when the caller opts in to receive interactive messages and has entered a 10 digit numerical number with the SMS or MMS messages delivered to the mobile device corresponding to the entered 10 digit number or sending interactive messages which do not include SMS or MMS messages when the caller has not entered the 10 digit numerical number; detecting when the call is placed on hold and the caller has not selected to opt-in to receive interactive messages, and offering the caller the option to receive, on a wireless line of the caller or on the 10 digit numerical number corresponding to a mobile device identified by the caller and while the call is on hold, messages and information selected from the group consisting of SMS, audio ,MMS and video or to link the mobile device identified by the caller to a web site on the internet.