Patent ID: 8923803

Claim:
A system for receiving and processing data messages at a public safety answering point (PSAP), said system comprising: an input/output (I/O) unit configured to receive emergency data messages over a network; a memory configured to store data associated with the emergency data messages; an electronic display configured to display the data associated with the emergency data messages; and a processing unit in communication with said I/O unit, memory, and electronic display, and configured to: receive, at the PSAP, a first emergency data message communicated by a user in an emergency situation to the PSAP; parse the emergency data message received by said I/O unit to identify data elements in the emergency data message, wherein the data elements comprise a current location of the user and a permanent address of the user, wherein the current location of the user is based on global positioning system (GPS) data or cellular triangulation data, and wherein the permanent address of the user is based on a billing data over the network; populate data fields of a data record with the data elements of the emergency data message; receive, at the PSAP, a second emergency data message communicated by the user; identify an element presented in the first and the second emergency data message, wherein the element's data in the second emergency data message is different from the element's data in the first emergency data message; collect the element's data from the first and the second emergency data message and display the collected element's data with the data record; and display the data record in a list of selectable data records representative of the emergency data messages on said electronic display for an operator at the PSAP to view, wherein the selectable data records are sortable by data elements.