Patent ID: 8355335

Claim:
A method of managing an audio-signal loss plan of an enterprise network in a telecommunications system, wherein the enterprise network serves a plurality of telecommunications endpoints that are connected to the enterprise network, the method comprising: accumulating, at a data-processing system, a plurality of voice-quality measurements from a predetermined telecommunications endpoint that is served by the enterprise network, the telecommunications endpoint being adapted to transmit and receive voice signals that pass through the enterprise network and a telecommunications gateway via a transmit path and a receive path, respectively, and wherein the plurality of voice-quality measurements comprises statistics related to at least one of voice activity detection and average noise level; comparing, by the data-processing system, the plurality of voice-quality measurements to a theoretical target that is a function of the audio-signal loss plan of the enterprise network, resulting in a comparison result; and transmitting a signal from the data-processing system to the telecommunications gateway to adjust a gain factor of at least one of the transmit path and the receive path, an amount of the adjustment being based on the comparison result.