Patent ID: 8380547

Claim:
An integrated insurance complaint document management and processing system for managing and processing regulatory agency complaints, comprising: a complaint document conversion system comprising: one or more of an email server, a web server, a facsimile machine and a scanner for receiving an insurance complaint document from a remote device, an image format converter for converting the received insurance complaint document to a specified document image format, one or more identification data terminals for assigning document identification data to the document image, and one or more databases for storing the document identification data; an automated validation module comprising a processor configured to: (i) receive the document image and document identification data from the document conversion system, and (ii) match the document image with insurance policy information from an insurance policy database; and a complaint redundancy module comprising a processor configured to: (i) receive the insurance policy information associated with the document image from the automated validation module, (ii) resolve for redundancies related to the insurance policy and (iii) consolidate redundancies related to the insurance policy.