Patent ID: 8908201

Claim:
A system for filtering non-actionable alerts in a managed print service, the system comprising: a processing device; and a processor-readable storage medium in operable communication with the processing device, wherein the processor-readable storage medium contains one or more programming instructions that, when executed, cause the processing device to: receive an alert from a printing device, determine whether the received alert is a valid alert or a false-positive alert by: determining page count data for the printing device, wherein the page count data comprises one or more page count values, wherein the one or more page count values comprise one or more outliers, determining an ultimate threshold value associated with the alert and the printing device by: randomly identifying a plurality of subsets of the page count data, wherein each subset comprises a same amount of page count values, for each identified subset: determining a mixture of Gaussian estimates of mean and covariance for the subset, and identifying one or more threshold values from the estimates, and selecting the threshold value having a smallest covariance determinant as the ultimate threshold value, comparing the page count with the ultimate threshold value associated with the alert and the printing device, in response to the page count satisfying the ultimate threshold value, identify the alert as a valid alert, and in response to the page count not satisfying the at least one threshold value, identify the alert as a false-positive alert.