Patent ID: 8769038

Claim:
A method for remotely servicing a target device having a target-device input/output interface with a remote access device having a remote-access-device input/output interface, the method comprising: operatively coupling the target-device input/output interface with the remote-access-device input/output interface at a hardware level; establishing a wireless communication link between the remote access device and a public communications network to establish a communication link between the remote access device and a computer remote from the target device and from the remote access device; automatically detecting when the target device is coupled to the input/output interface with the remote access device and providing one or more functions in response to the automatic detection; receiving service instructions from the computer at the remote access device over the communication link; transmitting the received service instructions through the coupled input/output interfaces to service the target device; wherein the remote access device is comprised by a self-service kiosk.