Patent ID: 8117086

Claim:
A computerized method for providing status information for an order for a product or service comprising: developing a plurality of computerized business applications, each of said computerized business applications comprising functionality for recording data related to a plurality of order completion activities for an order for a product or service; modifying each of said plurality of computerized business applications to execute a stored procedure upon suspension of one of said plurality of activities for said order for said product or service recorded by said computerized business application; communicating data related to suspension of one of said plurality of activities to an order tracking database; adding to said order tracking database a suspend event record for said activity, said suspend event record comprising: (1) an activity identifier identifying said activity related to said order; (2) a suspended activity identifier providing a description of a suspended activity related to said order; and (3) a suspended reason identifier for recording a resolution to said suspended activity; and providing an interface to said order tracking database to obtain suspension status data for said order for said product or service according to said suspended activity; and displaying for a user of said interface: (1) suspension status data comprising suspended activities for said order for said product or service from said order tracking database; and (2) for each suspended activity, said description and said resolution for said suspended activity.