Patent ID: 8542816

Claim:
A system for automatically distributing contacts, the system comprising: a data store configured to store profile information; and a computing device in communication with the data store, the computing device configured to execute: a pricing component that determines a price for processing an incoming contact; a contact distribution component that: routes an offer to process the incoming contact at the determined price to a first remote agent having a profile indicating the first remote agent's capability of processing the incoming contact; enables the first remote agent to accept or reject the offer to process the incoming contact at the determined price; routes the incoming contact to the first remote agent for processing if the first remote agent accepts the offer; routes the offer to process the incoming contact at the determined price to a second remote agent having a profile indicating the second remote agent's capability of processing the incoming contact if the first remote agent rejects the offer; enables the second remote agent to accept or reject the offer to process the incoming contact at the determined price; and routes the incoming contact to the second remote agent if the second remote agent accepts the offer; and a revenue component that initiates payment of the price determined by the pricing component to the remote agent that accepts the offer and processes the incoming contact; wherein the determined price is dependent at least in part on contact answering ability.