Patent ID: 6985924

Claim:
A method for facilitating mediated virtual communication, comprising: receiving, by a mediation system, a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitating data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary and data including a plurality of follow-through actions associated with the requested telephone call, the plurality of follow-through actions to be displayed on the mediation subscriber communication device for selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions; and facilitating voice-based communication of the selected follow-through action, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.