Patent ID: 8260622

Claim:
A computer-implemented method of deducing undefined service level objectives, said method comprising: receiving user generated complaints regarding behavior of a system, where said complaints each comprise a severity parameter value, an entity parameter value, a nature-of- complaint parameter value, a timestamp parameter value, and a distillery cluster ID parameter value; recording, by a computing device, system details representing a current state of said system corresponding to said timestamp parameter value that registers each of said complaints; automatically analyzing, by said computing device, a history of said system details to extract common value bounds for one or more measurable parameters by weighing each of said system details with said severity parameter value, said entity parameter value, said nature- of-complaint parameter value, said distillery cluster ID parameter value, and a history of said complaints; producing, by said computing device, a historical compilation of said system details based on said automatically analyzing; identifying, by said computing device, at least one set of values in said historical compilation of said system details based on correlating complaint items of said historical compilation of said system details with patterns of information of said common value bounds of said historical compilation of said system details; and automatically deducing, by said computing device, service level objectives for said system based on said at least one set of values identified in said historical compilation of said system details; where said entity parameter value comprises one of a job/stream value, a processing element value and a retention class value, where said nature-of-complaint parameter value comprises a behavior attribute of said system, and where said distillery cluster ID parameter value comprises retention class information and single storage location information.