Patent ID: 8358753

Claim:
An interactive voice response (IVR) prompting method comprising: receiving a call in an IVR system from a caller; retrieving an initial option set of options to be prompted by the IVR system to the caller along with historical option selections for prior callers prompted with the option set; determining most commonly selected options for the option set from the historical option selections, including: retrieving a profile of the caller and also of other callers to the IVR application; determining demographic characteristics of the caller from the profile of the caller; and weighting prior selections in the historical option selections by other callers who share a common characteristic with the caller more than prior selections in the historical option selections by other callers who do not share a common characteristic with the caller; generating a tag cloud for the option set with options in the option set that are more commonly selected being more emphasized than options in the option set that are less commonly selected; and, directing a display of the tag cloud in a telephonic device of the caller.