Patent ID: 7606561

Claim:
A profile management system comprising: a first handset configured to receive a voice call and receive a data call; a second handset configured to initialize the voice call to the first handset via a first network, initialize the data call to the first handset via a second network, identify a lack of response from the first handset to the voice call, determine that the first handset is in a silent mode, and request an override code for the first handset; a data storage area configured to store a phonebook comprising at least one unique identifier and an override code for the first handset; and a communication server configured to receive a request from the second handset to override a silent mode of the first handset, to acquire the override code from the data storage area and send the override code to override the silent mode of the first handset, the data storage area associated with the communication server, wherein the request for the override code is made via the second network.