Patent ID: 8515801

Claim:
A method of identifying losses in a transactional environment, said method comprising: providing a computer system; providing at least one software application for operation on said computer system; identifying a business process having a plurality of at least three tasks, a performance of said plurality of tasks leading to an intended result, said plurality of tasks including: at least one automated task to be completed using said software application on said computer system; and at least one non-automated task for completion separate from said computer system; causing a user to perform each of said plurality of tasks to achieve said intended result; recording on said computer system transactional information relating to each of said plurality of tasks, said transactional information including: a plurality of computer commands executed by said user when performing said at least one automated task, said computer commands being automatically captured by said computer system; and data reflective of said at least one non-automated task, said data being uploaded separately into said computer system; operating said computer system to identify a plurality of non-value added transactional events from said transactional information, each of said non-value added transactional events being unnecessary to achieve said intended result; operating said computer system to associate each of said non-value added transactional events with at least one of a plurality of loss categories; wherein said loss categories include at least one of availability, performance and yield, and operating said computer system to calculate an efficiency metric reflective of said performance of said business process by said user wherein calculating said efficiency metric comprises: calculating an availability metric based on a percentage of said non-value added transactional events associated with an availability of said user; calculating a performance metric based on a percentage of said non-value added transactional events associated with a performance of said user; calculating a yield metric based on a percentage of said non-value added transactional events associated with an accuracy of said user; and multiplying together said availability metric, said performance metric and said yield metric to determine said efficiency metric and wherein said efficiency metric is included in a transactional command length map that describes the efficiency of said business process.