Patent ID: 6870910

Claim:
A method for allowing a user to provide personalized prompts associated with communication management options presented by a first interactive voice response service on behalf of the user, the first interactive voice response service for responding to calls to the user, the method comprising the steps of: maintaining help information respectively associated with the communication management options on a device connected to the first interactive voice response service via the interface the help information for assisting the user in providing personalized prompts associated with the communication management options; receiving an option selection from the user via a network interface; retrieving the respective help information associated with the selected option, said help information including textual descriptions of the selected option for display on a graphic user interface; providing the respective help information to the user via the network interface; maintaining access codes respectively associated with the communication management options, the access codes for allowing the user to record personalized prompts via a second interactive voice response service, the second interactive voice response system for controlling how the first interactive voice response service responds to calls to the user, retrieving the respective access code associated with the selected option; and providing the respective access code to the user via the network interface.