Patent ID: 8412235

Claim:
A method of processing a call for providing dealer information, the method comprising: receiving a request at a server for dealer information; determining whether user preference information and user location information is included in the request; wherein the user location information comprises location coordinates and a distance radius related to the user location; wherein at least one of the user preference information and the user location information is not included in the request, prompting the user for the information; searching a database for at least one dealer based on the user preference information and the user location information; transferring the at least one dealer information to the user via at least one of a text, a voice call, streaming audio and a text-to-speech application; wherein the information for the at least one dealer is related to the user preference information and the user location information; wherein if there are no dealers located within a predefined area of the user location information prompting the user to try another search request; after the user has received the dealer information, receiving a request for additional dealer information from the user and providing the user with the additional dealer information including at least one location for a dealer proximate to the predefined area; and wherein the request is sent as a voice command and processed as a speech-to-text application.