Patent ID: 8229861

Claim:
A method of facilitating warranty management comprising: receiving at a warranty management system computing device, at least a portion of information associated with a purchase by a user of an item; storing by the warranty management system computing device in computer readable memory, the information associated with the purchase; determining by the warranty management system computing device, warranties associated with the purchased item, wherein the warranties include, at least in part, a one or more non-purchased extended warranties and wherein determining by the warranty management system computing device, warranties associated with the purchased item comprises: querying one or more internal or external databases based on the information associated with the purchase; and determining whether the one or more non-purchased extended warranties exist based on the query; determining by the warranty management system computing device, durations for each of the warranties associated with the purchased item; determining by the warranty management system computing device, warranty beginning and ending dates for each of the warranties associated with the purchased item based at least in part on the durations; determining by the warranty management system computing device, warranty active or inactive status for each of the warranties associated with the purchased item based at least in part on the beginning and ending dates and on a current date, wherein said current date is date that the determination is made; identifying by the warranty management system computing device to the user over a data network, one or more of the warranties for the purchased item wherein the status of each identified warranty is active; receiving at the warranty management system computing device, a request by the user to display warranty claims instructions for one or more of the identified active warranties; and facilitating claims processing by the warranty management system computing device displaying warranty claims instructions for the requested active warranties to the user.