Patent ID: 8687793

Claim:
A non-transitory computer readable medium comprising computer executable instructions for selecting an interface presented to a caller during an interaction between the caller and an interactive voice response system, wherein the computer executable instructions comprise: (a) one or more detection modules operable to determine one or more outputs associated with the interaction; (b) a selection logic operable to select one of a plurality of available interfaces; and (c) an interface selection engine in communication with the one or more detection modules and the selection logic, wherein the interface selection engine is operable to switch the interface presented to the caller to the one of the plurality of available interfaces based on the one or more outputs provided by the detection modules and the selection logic; wherein: (A) the selection logic is operable to repeatedly select between the plurality of available interfaces during the interaction; (B) the interface selection engine is operable to repeatedly switch the interface presented to the caller during the interaction; (C) initially switching the interface presented to the caller comprises switching the interface presented to the caller from a first interface to a second interface; (D) a repeated selection between the plurality of available interfaces comprises selecting a third interface from the plurality of available interfaces; (E) a repeated switching the interface presented to the caller comprises switching from the second interface to the third interface automatically during the interaction; and (F) the first interface, the second interface, and the third interface are each interfaces to the interactive voice response system.