Patent ID: 8474704

Claim:
A method comprising: (a) operating at least one computer associated with a monitoring system to receive mobile phone-communicated information from a person during a user session with the monitoring system, wherein the information includes data usable to verify that person is an authorized user of the monitoring system, wherein the information includes a request for a real-time remotely monitored escort through at least one area associated with a facility, wherein the information includes data usable to identify the facility; (b) responsive at least in part to the information received in (a), operating the at least one computer during the user session to cause real-time visual output through at least one display of images captured by at least one camera, wherein the at least one display is: remotely located from the facility, and associated with the monitoring system, wherein the images include: views of areas of the at least one area that include current location the person, and views of other areas of the at least one area that are proximate to current location of the person; and (c) operating the at least one computer during the user session while the person is viewable through the at least one display, to cause at least one audio message to be sent to the mobile phone, wherein the at least one audio message confirms that the person is being viewed through the at least one display, wherein the at least one audio message provides escort information to the person regarding safety of movement through the at least one area.