Patent ID: 7340454

Claim:
A method included in performing an indexing action for content that is electronically stored in a knowledge base, the method comprising: receiving—at a search engine framework component that enables electronic knowledge base search services to use multiple different knowledge bases and multiple different search engines for multiple different software applications—input indicating a request that an indexing action computer-implemented process to create or update an index be perform related to a specific one of the multiple different knowledge bases and a specific one of the multiple different search engines, the specific one search engine to search an index of the specific one knowledge base, wherein the specific one knowledge base is mapped in a preconfigured manner to the specific one search engine for at least one of the multiple different software applications; performing a conversion computer-implemented process that composes, using the received indexing action request, a converted indexing action request to perform the indexing action computer-implemented process, wherein the converted indexing action request has a format that is compatible with the specific one search engine; and submitting the converted indexing action request to the specific one search engine for execution of the indexing action related to the specific one knowledge base and the corresponding searchable index of the specific one knowledge base.