Patent ID: 8335307

Claim:
A directory assistance system comprising: a request handling module, for receiving a plurality of incoming directory assistance requests from requesters; an agent platform for handling said directory assistance requests, where, in response to said directory assistance requests, at least one listing is provided to said requester; a record database for storing a record relating to a first directory assistance request, said record including a first identifier, a time and a listing entry; and an incoming request tracking module configured to track a subsequent incoming directory assistance request, wherein said incoming request tracking module reviews a second identifier associated with said subsequent directory assistance request, compares said second identifier against said first identifiers in said records stored in said record database, and if a record has a first identifier matching said second identifier from said subsequent incoming directory assistance request, then prior to said subsequent directory assistance request being sent to said agent platform, presenting directly to said requester an offer to automatically provide to said requester said stored listing entry from said record relating to the request made immediately preceding said subsequent request, and if said offer is accepted by said requester, automatically connecting said requester to said at least one listing corresponding to a first directory assistance request, and if said offer is declined by said requester, connecting said requester to said agent platform.