Patent ID: 7747732

Claim:
A household Internet connection monitoring and troubleshooting method comprising the steps of: detecting a connectivity problem with a household Internet connection, the household Internet connection connecting a household intranet to the Internet; selecting a contact point from a list of multiple contact points of a maintainer of the household, the contact points including at least one among a mobile telephone number, a pager number, a work number, and a fax telephone number; attempting to establish a communication connection with said contact point, wherein said communication connection is different from said household Internet connection; if the attempt fails, selecting another contact point from the list and attempting to establish a communication connection with the other contact point until a communication connection is successfully established with one of the contact points in the list, wherein if all attempts fail, a message is left to one of the contact point; conveying a problem notification to the contact point through the communication connection; providing at least one option for troubleshooting the connectivity problem; receiving a selection of one of the at least one option; responsively performing an action relating to the Internet connection based on the received selection of option; wherein said communication connection is a voice connection, and wherein said problem notification is a speech message; and responsive to said detecting step, automatically generating a personalized problem report; and text-to-speech converting said problem report resulting in said problem notification.