Patent ID: 7356516

Claim:
A payment transaction dispute system for facilitating payment transaction disputes, comprising: a storage system storing transactional information relating to a plurality of transactions; and a dispute resolution system interacting with the storage system, wherein a first user retrieves and reviews information relating to a transaction involving the first user and a second user, and initiates a dispute with the second user using the dispute resolution system, wherein the transaction is thereafter a disputed transaction; wherein some or all of the retrieved information relating to the disputed transaction is stored by the dispute resolution system in a case folder, the case folder being used to store only information relating to the disputed transaction; wherein upon receiving indication that the dispute is initiated, the dispute resolution system creates a questionnaire and presents the questionnaire to the first user in order to capture information relating to the disputed transaction from the first user; and wherein the dispute resolution system attaches the questionnaire to the case folder and monitors the case folder to track timeframes and alert the first and second users with regard to actions that are to be completed by the first and second users as part of a resolution process for resolving the disputed transaction.