Patent ID: 7133866

Claim:
A method of using a solution-based search query formed from a symptom-based search query for searching a solution-based document database, comprising: identifying at least one symptom-based search term within said symptom-based search query, said symptom-based search query identifying at least one of a perceived condition and an anomalous behavior of a technical environment; searching within a synonym database for a match to said at least one symptom-based search term, said synonym database comprised of symptom-based terms correlating to solution-based synonyms and said solution-based synonyms corresponding to metatags associated with solution-based documents of said solution-based document database; replacing said at least one symptom-based search term of said symptom-based search query with at least one solution-based synonym corresponding to said metatags of at least one of said solution-based documents to form said solution-based search query; and searching said solution-based document database with said solution-based search query, at least one of said solution-based documents of said solution-based document database providing corrective information for said at least one of said perceived condition and said anomalous behavior of said technical environment.