Patent ID: 8782171

Claim:
A voice-enabled web portal system, comprising: a computer server on which is programmed a web portal server, the web portal server including a portal data processor receiving downloaded data and filtering the downloaded data into content areas and identifying automatic speech recognition (“ASR”) grammars and portal information for each content area, wherein a user has a user profile that includes a profile username and a profile password and a third party portal username and a third party portal password for a third party web portal, wherein the third party web portal downloads data according to a defined set of parameters, and wherein the web portal server downloads data from the third art web portal; and a speech server comprising: a call manager software module operable to accept a voice query from a user via telephone, to retrieve a portion of the downloaded data in response to the voice query, and to provide the portion of downloaded data to the user via telephone; and a natural language understanding (“NLU”) software module, wherein the speech server is operable to use the NLU software module to perform NLU-based vocabulary expansion and phoneme-based garbage model identification to interpret the voice query, wherein the NLU-based vocabulary expansion includes hypernyms, synonyms, or symbol resources, wherein the speech server resides on at least one computing device.