Patent ID: 7464046

Claim:
A service support system comprising: a service request interface including a service request processor and configured to communicate with a service request system; a dispatch system interface including a dispatch processor and configured to communicate with a dispatch system configured to utilize historical work force and work load statistics to formulate dispatch instructions; a service support processor configured to execute instructions residing in a service assignment module; and a memory to store: the service assignment module comprising processor-executable instructions that when executed by the service support processor, cause the service support processor to: assign a first service request to a technician associated with an Incumbent Local Exchange Carrier (ILEC) from a pool of available technicians based at least in part on a historical performance statistic of the technician, and a first location of the technician determined at least in part from global positioning location data associated with a Global Positioning System (GPS) locator, the first service request received via the service request interface; notify the technician of the first service request via the dispatch system interface; and assign a second service request to the technician based at least in part on a second location of the technician after receiving service order completion data and frame order completion data related to the first service request, wherein the service order completion data and the frame order completion data related to the first service request indicate that tasks associated with the first service request are complete.