Patent ID: 7684550

Claim:
A system for managing customer information, comprising: a database configured to store customer information; a system sever in communication with said database, wherein said system sever is configured to: receive information extracted from an incoming communication, and cross-reference said extracted information with said customer information of said database to obtain cross-referenced customer information; a load balancing sever redundantly coupled in communication with the system server, the load balancing server configured to provide a queuing system to queue a plurality of incoming communications into a list of incoming communications and to maintain the list of incoming communications in the event of communication failure; and a client workstation in communication with said system server, wherein said client workstation is configured to: display the list of incoming communications including the plurality of incoming communications to a user for selection, receive said cross-referenced customer information from said system server associated with the plurality of incoming communications, display said cross-referenced customer information to the user in response to the user's selection of one of the plurality of incoming communications in said list, receive updated customer information input by said user, and pass said updated customer information to said system server.