Patent ID: 7392435

Claim:
A computer-implemented method of troubleshooting email gateway functionality with at least two modes of operation comprising the steps of: determining at least one setting of an email gateway; accepting external information entered by an input device and related to troubleshooting the functionality of the email gateway; performing at least one troubleshooting routine in at least one of said modes to evaluate the email gateway functionality, wherein said at least one troubleshooting routine collects and tests at least one setting of said email gateway, and wherein said at least one troubleshooting routine includes separate collection and testing of at least one setting depending upon a reported functionality or lack thereof of said email gateway, wherein said reported functionality or lack thereof identifies whether the email gateway is receiving mail or delivering mail, and wherein said at least one troubleshooting routine includes separate collection and testing of a configuration depending upon whether the email gateway is receiving mail or delivering mail; checking at least one setting of said email gateway based upon said external information; and displaying information resulting from said checking of at least one setting.