Patent ID: 8565407

Claim:
A system for allocating telephony resources, the system comprising: a telephony resource allocation service associated with available telephony resources, the telephony resource allocation service operative to: receive a request to allocate telephony resources to a first computer network, the first computer network capable of receiving telephone calls for one or more customer service agents via existing telephony resources; determine that the request may be at least partially fulfilled by allocation of at least a portion of the available telephony resources to the first computer network, wherein said allocation enables the first computer network to receive additional telephone calls via an accessible second computer network; and allocate the portion of the available telephony resources to the first computer network as at least partial fulfillment of the request to allocate telephony resources; and a configurable network service in communication with the telephony resource allocation service, the configurable network service operative to: prepare the second computer network in response to receipt of the request for telephony resources by the telephony resource allocation service, the second computer network executing at least one call distribution service configured to receive the additional telephone calls on behalf of the first computer network; and associate the second computer network with the portion of the available telephony resources such that the second computer network receives the additional telephone calls for delivery to the first computer network transmitted over the portion of the available telephony resources and distributes the additional received telephone calls to a selected customer service agent of the first computer network.