Patent ID: 7505873

Claim:
A system for providing customer support of newly upgraded machines or newly installed machines, the system comprising: an operating data monitor that monitors and collects data from a plurality of machines located at a customer site; and a call center that receives the collected data from the operating data monitor, including data for each process stage, and records the data for analysis, the analysis comprising: collecting data associated with individual process stages of the old machines and individual process stages of the newly upgraded or installed machines; distinguishing data corresponding to the old machines and to the newly upgraded or installed machines; performing a comparison of the measurements of efficiency of each of a plurality of process stages of the newly upgraded or installed machines and each of a plurality of process stages of the old machines; measuring the efficiency of each of a plurality of process stages of the old machines and each of a plurality of process stages of the newly upgraded or installed machines; outputting a measurement of the effectiveness of the newly upgraded or installed machines for each of the plurality of process stages based upon the comparison; and calculating tools set up time and newly upgraded or installed machine set up time of a sheet metal manufacturing process based on predetermined machine parameters comprising axis speed and slowdown speed.