Patent ID: 8508570

Claim:
A videoconferencing system dialing method, comprising: identifying, based on one or more user-defined selection criteria, log records of interest retrieved from a source, wherein the source comprises a system log from a first videoconferencing system and one or more of: a videoconference system call log, a system log from a second videoconferencing system, an external file containing system log information, or an external call information directory and, wherein the source comprises a composite of system call logs retrieved from a plurality of videoconferencing systems called from the first videoconferencing system more times than a user defined threshold; processing the log records of interest for presentation to an end user; determining, for each log record of interest, if the log record represents a duplicate of another log record; condensing the duplicates into a single entry, thereby creating a processed data set; presenting the processed data set; receiving a user selection of a component item in the processed dataset; and performing a user defined action pertaining to the component item identified by user selection.