Patent ID: 8903411

Claim:
One or more non-transitory computer-readable media having computer-useable instructions embodied thereon for performing a method of applying call events based on priority levels, the method comprising: referencing an active event level associated with a user device, the active event level indicating an extent of call events in association with the user device, wherein the call events comprise one or more dropped calls, one or more blocked calls, or a combination thereof applied to the user device by one or more network devices; determining that the active event level for the user device is unacceptable based on the active event level falling outside a boundary specific to the user device; and adjusting a priority level assigned to the user device, based on the active event level falling outside the boundary specific to the user device, wherein the adjusted priority level comprises an extent of a priority associated with dropping or blocking voice calls for the user device, the adjusted priority level being used by the one or more network devices to drop calls and/or block calls associated with the user device.