Patent ID: 8675853

Claim:
A method for diagnosing a conference call, comprising: deploying taps at an ingress port and an egress port of a telecommunications node configured to aggregate conference call legs; wherein deploying the taps at the ingress port and the egress port of the telecommunications node comprises deploying a tap at each port of the telecommunications node inline with a link terminated by the telecommunications node and a telecommunication switch; wherein deploying the taps at the ingress port and the egress port of the telecommunications node comprises deploying a tap at a media server configured to provide a conference bridge service; interfacing with the taps a recording system configured to systematically record real time transport of audio or video at the ingress port and the egress port when the conference call is disrupted; wherein interfacing the recording system comprises communicatively coupling a recording server with taps coupled inline with links of the telecommunications node; capturing for a predetermined amount of time until a timer is expired, by the recording server, in response to receipt of a recording command, the real time transport at each leg of the conference call identified in the recording command, further comprising receiving a respective source Internet protocol address and port and a destination Internet protocol address and port associated with each of the conference call legs; wherein the recording command is issued by a conference service provider operator in response to a disruption by noise or loss of the real time transport; transforming the captured real time transport for each leg of the conference call into audio files; and providing the audio files comprising the captured real time transport for each leg of the conference call to a conference system provider; analyzing, by the conference system provider, each leg of the conference call to determine a source of the disruption by comparing audible signals of the audio files captured at the ingress port to audible signals of the audio files captured at the egress port of each leg of the conference call thereby identifying a disruptive one or more legs of the conference call; transferring the audio files to engineers of the conference system provider for analysis if the conference system provider fails to isolate the source of the disruption by the comparing of the audible signals of the audio files captured at the ingress port to the audible signals of the audio files captured at the egress port of each leg of the conference call.