Patent ID: 8386929

Claim:
In a computer system , a method performed by a processor for providing assistance in association with an electronic task, comprising: receiving a first electronic task; in response to receiving the first electronic task, performing the following operations: parsing a text string of the first electronic task for one or more keywords; searching a data source using the one or more keywords for the assistance associated with the first electronic task; determining whether the assistance provides for modifying the first electronic task or for generating a new electronic task; if the assistance provides for modifying the first electronic task, modifying the first electronic task to include the assistance associated with the first electronic task, the assistance including one or more of: modifying the first electronic task to include help content; and modifying the first electronic task to include a selectable link to the help content; if the assistance provides for generating the new electronic task, generating a second electronic task that includes the assistance associated with the first electronic task; and presenting the second electronic task or the modified first electronic task and the associated help content in a task list user interface.