Patent ID: 8645387

Claim:
A computer-implemented method to identify expertise using interaction metrics, the computer-implemented method comprising: receiving an identity to form an identified first user; receiving usage information that indicates an interaction of the identified first user with a system; determining, for the interaction of the identified first user with the system, data indicating one or more of a first user role of the identified first user, a first type of the interaction performed by the identified first user, a first activity associated with the interaction, and a first time of the interaction; identifying at least one usage pattern in the usage information, based at least in part on the data, to form at least one identified pattern; assigning a calculated ranking for the identified first user that is based at least in part on the at least one identified pattern; receiving, from a second user, a request for assistance with an interaction of a system, wherein the request is based at least in part on an input of the second user associated with the system; determining information corresponding to the second user, wherein the information comprises at least one of a second user role of the second user, metadata corresponding to data of an interaction of the second user, a second type of interaction performed by the second user, a second activity associated with the interaction of the second user, and a second time of the interaction of the second user; weighting the calculated ranking based at least in part on the determined information corresponding to the second user; and in response to receiving the request and based at least in part on determining that the calculated ranking of the identified first user satisfies a threshold, providing a notification to at least one of the identified first user and the second user.