Patent ID: 8010840

Claim:
A computer program product for managing events, said program product comprising: a computer readable storage medium; first program instructions, responsive to notification of a single event, to automatically generate a problem ticket for said event, said event originating from a computing device at a site; second program instructions, responsive to subsequent notification of a subsequent multiplicity of events of a same type as said single event and said multiplicity of events occurring at approximately a same time as each other, to determine that said multiplicity of events originate from a multiplicity of respective computing devices at said site and have a common cause, and in response, determine that no problem tickets should automatically be generated for said multiplicity of events, and instead, notify an operator of said multiplicity of events so that said operator can determine whether to generate one or more problem tickets for said multiplicity of events; and wherein said first and second program instructions are recorded on said computer readable storage medium.