Patent ID: 8654929

Claim:
A method for providing interactive communications, the method comprising: establishing communications between an interactive assistant in a server and a communications device via a communications network; receiving a service request sent to the interactive assistant from a subscriber operating the communications device; receiving a diagnostic data log to the interactive assistant from the communications device; and servicing the communications device via the communications network by the interactive assistant based on analysis within the interactive assistant of the service request and the diagnostic data log; wherein the servicing is fulfilled in an automated process when the service request is common and the servicing is provided in a direct interactive process when the service request is unique; wherein the interactive assistant is an automated computer program that analyzes communications of the subscriber, the diagnostic data log, and a diagnostic report to determine various pre-recorded presentations for correcting problems with the communications device of the subscriber; and wherein the various pre-recorded presentations are on-demand video presentations demonstrating methods for correcting the problems of the communications device of the subscriber.