Patent ID: 8762457

Claim:
A non-transitory computer readable medium having instructions stored thereon that, when executed by a processor, cause the processor to process electronic messages, the processing comprising: receiving an original electronic message, wherein the original electronic message comprises an e-mail message created from data entered into a web-form, the web-form corresponding to a type of request; classifying the original electronic message, wherein the classifying comprises determining routing information that comprises the type of request; generating a revised electronic message comprising the original electronic message and a web-form routing tag, wherein the web-form routing tag comprises a tag element that indicates that the revised electronic message is generated from a web-form and the type of request is included in a subject line of the e-mail message; transmitting the revised electronic message; receiving a second electronic message; parsing the second electronic message to detect a second routing tag, wherein the second routing tag comprises one or more message classes for the second electronic message, and wherein the second routing tag causes the second electronic message to be processed without textual analysis; if the second routing tag is not detected, sending the second electronic message to a text analyzer for classification and processing the message based on the classification; and if the second routing tag is detected, processing the second electronic message based on the second routing tag.