Patent ID: 8213579

Claim:
A method of providing an audio menu to a user of a telephone to interact with an interactive voice response (“IVR”) system during a session with said user, the method comprising the steps of: a) indicating to the user by the IVR an audible first menu selection by providing a first primary prompt in a speech foreground mode, wherein said first primary prompt requests said user to select said first menu selection by providing a first speech response; b) determining by the IVR after completion of the first primary prompt that said user has not responded to said primary prompt by providing said first speech response; c) providing to the user by the IVR an audible first menu selection by providing a first secondary prompt, wherein said first secondary prompt requests said user to select said first menu selection by providing a first touchtone response; d) determining by the IVR after completion of the first secondary prompt that said user has not responded to said first secondary prompt by providing said first touchtone response; e) determining by the IVR that a first command prompt informing the user of a command has not been provided to the user during the session; and f) providing to the user by the IVR said first command prompt informing the user of said command, said first command prompt requesting the user to invoke said command by providing a second speech response.