Patent ID: 7016854

Claim:
A machine readable memory medium containing instructions which, when executed by a programmable apparatus, cause the apparatus to perform a system integration method, the method comprising: a. storing and accessing information regarding vehicle dealership activities with a smart card system (SCS); and b. communicating between a vehicle dealership management system (DMS) and the smart card system, using a communication link between the SCS and DMS: wherein 1. the DMS and SCS are adapted to access data stored on a smart card and store the accessed data in the DMS, and print and display the accessed data, 2. the DMS and SCS are adapted to access data stored in the DMS and store the accessed data on the SCS, and to print and display the accessed data, 3. the DMS and SCS are adapted to generate data in a user session and store the generated data in the DMS, and in the SCS, and to print and to display the generated data, 4. the SCS is adapted to provide audio instructions regarding the accessed data in the DMS, the accessed data on the SCS and the generated data, and 5. the SCS is adapted to receive input of supplemental data and store the inputted data in the DMS, and in the SCS, and to print and to display the inputted data, and further wherein the SCS comprises 1. a plurality of smart cards, 2. a smart card reader, adapted to read the smart cards, 3. a data entry station, communicating with the smart card reader, 4. a printer, communicating with the data entry station, 5. checking means to check access authorization of the input data from the user, 6. displaying means to display pop up video clips, 7. audio performing means to provide audio instructions, and 8. selecting means to select language from a plurality of choices for use in any printed and displayed text; and wherein the communication link is selected from the group comprising: radio transmission, cable transmission, the Internet, leased telephone lines, wire, optical fiber, and wireless communication; and further wherein the data entry station is selected from a group consisting of a data entry station that comprises: a. a kiosk including a computer touch screen with an electronic keyboard, b. a speaker, c. a keyboard, and d. a mouse; and a data entry station that comprises a PC computer with a display screen, a speaker, a keyboard, and a mouse; and further where the SCS receives: a. inputted data comprising customer information, vehicle information, maintenance schedule information, coupon information, personal identification number (PIN), and administrator data that permit functions to be performed that are reserved for a system administrator; b. supplemental data comprising current mileage, selected customer services, additional contact instructions, additional contact number and promised date and time of completion; and c. response data comprising recommended services, a savings amount during a visit, and total savings amount to date.