Patent ID: 8098798

Claim:
A method of logging call data for failed emergency calls, said method comprising: (a) receiving from a calling party an emergency call that is to be routed to a Public Safety Answering Point (PSAP) over a telecommunications network; (b) determining if the received emergency call is connected to the PSAP; (c) if the received emergency call fails to be connected to the PSAP, then capturing selected call data regarding the failed emergency call; (d) forwarding and recording the captured call data in a failed emergency call log accessible to an authorized official at the PSAP such that the authorized official can review the captured call data to determine if further treatment of the failed emergency call is appropriate; (e) sending a notification to the authorized official that the captured call data for the failed emergency call was recorded in the failed emergency call log; and (f) sending a periodic reminder to the authorized official that the captured call data for the failed emergency call is recorded in the failed emergency call log until the failed emergency call is resolved; wherein the captured call data includes an indication of a reason the emergency call failed to be connected to the PSAP.