Patent ID: 8503640

Claim:
A method, executed by a computer system comprising a memory and a processor, for enabling a desktop Internet Protocol (IP) phone that is associated with a first extension to monitor calls directed to a second extension, the method comprising: associating the desktop IP phone with the second extension; signaling the desktop IP phone to simultaneously display information about a plurality of call offerings for the second extension, wherein the plurality of call offerings are listed in a predefined order; selecting one of the displayed plurality of call offerings for the second extension using the desktop IP phone associated with the first extension, wherein the selected one of the displayed call offerings is not an active call; signaling the desktop IP phone to display a plurality of actions executable on the selected one of the plurality of call offerings; selecting one of the plurality of actions executable on the selected one of the plurality of call offerings; executing the selected one of the plurality of actions on the selected one of the plurality of call offerings; receiving instructions that, when executed, would place a call on hold; and responsive to determining that the call was redirected from the second extension, signaling a switch to park the call at the second extension, wherein the parked call is answered by the second extension or by a monitoring device associated with the second extension.