Patent ID: 8750485

Claim:
A call center comprising: at least one phone handset coupled to a gateway to a public switched telephone network (PSTN); an enterprise application associated with said at least one handset and at least one data terminal coupled to said enterprise application and disposed in proximity to each of said at least one handset; a database of caller information coupled to said enterprise application, each record in said database having a configuration for location based upon a searching key; at least one line information database (LIDB) coupled to a service control point (SCP) and disposed in said PSTN and configured to store individual searching keys, each of said individual searching keys having an association with a corresponding subscriber to said PSTN, the SCP providing in interface to write data to the LIDB; a gateway node communicatively linked both to said PSTN and said enterprise application; and, a query interface to said enterprise application programmed to select records in said database of caller information based upon an individual searching key received from said LIDB through said gateway node.