Patent ID: 8656444

Claim:
A method comprising: identifying, by way of a computing device, a guide data retrieval profile of a requesting device; comparing the guide data retrieval profile to an expected profile; flagging the requesting device for troubleshooting based on a lack of correspondence between the guide data retrieval profile and the expected profile; discovering at least one associated device using a device association hierarchy based on the location of the flagged requesting device; wherein the device association hierarchy includes a plurality of levels, each level of the device association hierarchy representing a point of control and providing a troubleshooting intervention point; predicting that the associated device requires troubleshooting based on the associated device and the flagged requesting device being associated with a common node at a higher level of hierarchy; and confirming the predicting including: analyzing a retrieval log for a second retrieval profile, the second retrieval profile related to the associated device, and recognizing a lack of correspondence between the second retrieval profile and the expected profile; and initiating restorative measures to the flagged requesting device and the associated device subject to the confirming.