Patent ID: 6966014

Claim:
A method for system obstacle correspondence support in a console system having a control unit including a display unit, an input unit, means for acquiring messages from at least one information processing unit, storage means for storing said acquired messages, and a storage unit for storing data for supporting correspondence to an error message indicating an error and acquired from said information processing unit, wherein first data for identifying said error message and second data for identifying a related message related to said error message are included in a part of said data in said storage unit, and a character string constituting said error message is defined as a part of said first data, while a character string constituting a message to be searched as said related message is defined as a part of said second data, wherein when said character string of said first data is included in an error message acquired from said information processing unit, said second data is selected, a message including said character string of said selected second data is searched from said storage means, and said searched message is set as a related message to said error message, and wherein third data, in which said first data is associated with said second data used for searching said related message, is accumulated in said storage unit, and when a command, inputted from said input unit for an error message and a related message in agreement with said third data, includes a character string constituting said error message, said related message, or a reply message to a command inputted previously, a command format in which a portion of said character string included in said command is replaced by information indicating a position of said character string of said error message, said related message or said reply message is accumulated as fourth data in said storage unit.