Patent ID: 8478589

Claim:
A non-transitory computer-readable medium comprising: a plurality of reusable components for building a natural language spoken dialog system, each of the plurality of reusable components comprising a plurality of groups of previously collected audible utterances and associated labels for call-types and named entities, wherein: (1) the plurality of reusable components is organized into a plurality of datasets; (2) each of the plurality of datasets comprises data pertaining to an industrial sector in a different task domain; (3) data in the plurality of datasets is collected during a plurality of collection phases, each of the plurality of collection phases comprising a respective defined period of time; (4) each group of the plurality of groups of previously collected audible utterances was collected in a separate spoken dialog system operating within a respective industry sector; and (5) an annotation guide comprising guideline utterances and descriptions, the guideline utterances comprising both positive and negative utterances for an associated call-type category, wherein the previously collected audible utterances are associated with an occurrence of utterance data comprising information indicating the associated call-type category, and wherein each respective industry sector is in a different task domain from other respective industry sectors.