Patent ID: 8527307

Claim:
A method for providing distribution of customer feedback in a retail environment, said method comprising the steps of: receiving, into a tool, feedback inputted by one or more customers using a plurality of portable devices that are configured to communicate with said tool, said feedback inputted pertaining to one or more aspects of a retail environment; identifying, using said plurality of portable devices that are configured to communicate with said tool, respective locations of said one or more customers by continuously tracking, in real-time, movement of said plurality of portable devices; collecting, using said tool, said feedback inputted by said one or more customers pertaining to said one or more aspects of said retail environment, wherein said feedback comprises a respective first tag for inputting a respective feedback into said tool, said respective first tag being configured to extrapolate on said respective feedback inputted, wherein said respective first tag comprises at least one of: an image tag, an audio tag and a textual tag, and wherein said respective first tag comprises at least one of: a product-related tag and a location-related tag; determining whether said feedback inputted pertains to either a product or a location within said retail environment; adding, by said tool, based on said determining in order to facilitate retrieval of said feedback collected, one or more additional tags to said feedback inputted by said one or more customers pertaining to said one or more aspects of said retail environment, wherein said one or more additional tags are extrapolated from said respective first tag in order to facilitate retrieval of said feedback inputted; providing a user access to said feedback collected, including said one or more additional tags extrapolated from said respective first tag based on either an inquiry submitted to said tool by said user or based on a current location of said user identified by said tool, wherein said user comprises at least one of: a customer of said one or more customers that has inputted said feedback and a customer, other than said one or more customers, that has not inputted said feedback, and wherein access by the user to said one or more additional tags extrapolated from said respective first tag is determined based on a preference of the user to specify an amount and degree to which the one or more additional extrapolated tags are retrieved and provided to the user; and presenting said user with additional information besides said feedback collected based on either said inquiry submitted to said tool by said user or based on said current location of said user identified by said tool.