Patent ID: 8401878

Claim:
A method for making a claim on an insured loss, said method comprising: establishing a communication channel between a mobile insurance module of a mobile device associated with an insured and a server insurance module of a server associated with an insurer connecting the insured, via the communication channel, with a customer service representative of the insurer or of an insurance agency, wherein the step of connecting the insured is accomplished by authenticating a unique signature of the mobile device with the insured's policy data in a database of the server insurance module, said policy data including the insured's personal information and insurance coverage, and including information for selecting the customer service representative; transmitting a request for assistance across the communication channel, wherein the request for assistance includes data captured by the mobile device at a scene of the insured loss, said data including any of a GPS location, a nature of the insured loss, or evidence of the insured loss; and causing a display to the customer service representative of the request for assistance and at least some of the policy data.