Patent ID: 8539063

Claim:
A method comprising: intercepting a service request at a confirmation interceptor; sending a confirmation request to a user via a confirmation agent, wherein the confirmation request comprises one or more dialogues configured to require human participation by the user, wherein a selected one of the dialogues involving the confirmation request includes a short message service interaction with the user via a communication device that is separate from a host computer, wherein the host computer includes a software agent that originated the service request; receiving, from the communication device, a confirmation status message at the confirmation interceptor, wherein the confirmation status message is in response to the confirmation request; and determining acceptability of the confirmation status message, wherein the service request is associated with a destination other than the confirmation interceptor, and wherein if the status message is unacceptable, usage of a communication conduit associated with a port of the host computer is limited such that e-mail messages cannot be communicated by the host computer.