Patent ID: 8402088

Claim:
A method of establishing a telephone call over a communications network between a call source and one of a plurality of call destinations using a web based telephony application hosted by a web server, said method comprising the steps of: (i) receiving at the web server a uniform resource identifier (URI) comprising a specified future time relative to a time of creation of the URI, information about the plurality of call destinations for a plurality of different agents at one or more contact centers and time ranges associated with said plurality of call destinations; and (ii) arranging the web based telephony application to access the URI in response to a call event to compare a current time with the associated time ranges to select an appropriate one of the plurality of call destinations according to the time comparison and at the specified future time to instruct a telephony apparatus in the communications system to establish said call to said selected one of the plurality of call destinations, wherein the call event comprises a user initiating a telephone call to one of said plurality of different agents through a corporate web site.