Patent ID: 8062127

Claim:
A method, comprising: enabling a player to play a regulated game on a regulated gaming machine; receiving, by the regulated gaming machine and via a first player interaction with the regulated gaming machine, an indication that the player wishes to initiate a dispute in the regulated game, and responsive to the indication of the initiated dispute received via the first player interaction, enabling an on-demand player-initiated dispute resolution mode in which the regulated gaming machine displays, on a display thereof, a playback of at least a portion of the played regulated game, and selectively generating and displaying historical information regarding an operation of at least one of the regulated game and the regulated gaming machine, wherein the dispute resolution mode includes displaying a wizard that enables, through at least one further player interaction that is in addition to the first player interaction, an identification of a nature of the initiated dispute and a selection of the historical information to provide to the player, in a step-by-step format.