Patent ID: 8346539

Claim:
A method for indexing voicemail messages, the method causing a computing device to perform steps comprising: determining to a threshold certainty an identity of a caller in a stored voicemail message for a voicemail subscriber (1) by comparing speech signals from the voicemail message with a plurality of caller speaker models and (2) based on an analysis of the content of the voicemail message; tagging the voicemail message with the determined identity; and when the identity of the caller of the voicemail message cannot be determined to the threshold certainty: receiving from the voicemail subscriber an indicated identity of the caller; if the indicated identity does not match any known identities, creating a new storage folder for voicemail messages from the caller corresponding to the received indicated identity; and if the received indicated identity matches a known identity, modifying a speaker model associated with the known identity based on speech in the voicemail message.