Patent ID: 8611230

Claim:
A method to proactively monitor user network interfaces, the method comprising: determining, using a processor, that a first network component associated with first information obtained from a first received exception message is related to both a first user network interface and a second user network interface; determining, using the processor, that a second network component associated with second information obtained from a second received exception message is related to both the first user network interface and the second user network interface; determining, using the processor, that a third network component associated with third information obtained from a third received exception message is related to both the first user network interface and a third user network interface different from the second user network interface; combining, using the processor, the first information, the second information and the third information to proactively assess performance of the first user network interface; and combining, using the processor, the first information and the second information, but not the third information, to proactively assess performance of the second user network interface.