Patent ID: 7054939

Claim:
A Visual Interactive Voice Response (VIVR) system for delivering information during a VIVR session, comprising: a network element comprising: means for receiving a VIVR session identification (Session ID) associated with a networking device; means for receiving a directory number associated with a telecommunications device; means for determining whether the Session ID associated with the networking device includes the directory number associated with the telecommunications device; and a VIVR Server comprising: means for providing an option to establish a VIVR session, if the Session ID associated with the networking device includes the directory number associated with the telecommunications device; if the option to establish a VIVR session is selected, means for sending voice-based information to the telecommunications device and for sending visual-based information to the networking device; if the option to establish a VIVR session is not selected, means for providing an option to send the voice-based information to the telecommunications device or to send the visual-based information to the networking device; a Voice Extensible Markup Language (VXML) Gateway comprising: means for converting a text-based message received from the VIVR server to an audio message; means for delivering the audio message to the telecommunications device by playing the audio over a connection between the VXML Gateway and the telecommunications device; and the network element further comprising means for routing a call from the telecommunications device to the VXML Gateway, if the option to establish a VIVR session is selected.