Patent ID: 8095394

Claim:
A rich media method that allows an insured to illustrate damage and request payment in accordance with an insurance policy comprising: receiving identification data from a remote computer that identifies a user and an insured item; accessing a rich media application that generates dynamic objects that are transmitted to the remote computer to render an image of the insured item or a portion thereof; receiving relative or absolute data from the remote computer in response to the user selecting a linked element of the image of the insured item or the portion thereof to identify a damaged area of the insured item; assigning an indicia to the damaged area of the insured item that corresponds to the relative data or the absolute data; storing data that identifies the damage to the insured item in a server programmed to receive insurance claims in accordance with an insurance policy; and transmitting data to the remote computer that renders a graphical user interface at the remote computer that enables the user to visually recreate an event that resulted in the damaged area of the insured item.