Patent ID: 8666948

Claim:
A method of generating a report concerning the location of a customer notification file within the customer communication system, comprising steps of: accessing a file information database to obtain at least one of a directory location or a file name template of a file following a file transfer of the file to the customer communication system; searching at least one server device for the presence of the file using the at least one of a directory location or a file name template obtained from the file information database; compiling information received in response to searching for the presence of the file; accessing an error correction database, storing error correction reference instructions for instructing users on how to correct file transfer errors, to obtain error correction reference instructions on how to correct a possible file transfer error associated with the file transfer of the file; associating the error correction reference instructions with the file; generating a report containing information regarding the file and the associated error correction reference instructions obtained from the error correction database for reference by a user during a review of the report; and allowing a user to access the report.