Patent ID: 7308085

Claim:
A method, comprising: receiving a plurality of recorded first audio segments related to a first topic or issue, wherein each audio segment of the first audio segments comprises audio data recorded over different periods of time; receiving a plurality of recorded second audio segments related to a second topic or issue, wherein each audio segment of the second audio segments comprises audio data recorded over different periods of time and wherein the second topic or issue is different from the first topic or issue; dividing an audio repository into multiple partitions; storing the plurality of first audio segments in a first partition of the multiple partitions; assigning a first unique identifier to the plurality of first audio segments; storing the plurality of second audio segments in a second partition of the multiple partitions; assigning a second unique identifier to the plurality of second audio segments; receiving the first unique identifier in association with a first telephone call and at least one first command; selectively playing back one or more of the first audio segments based on receipt of the first unique identifier and based on the at least one first command received via the first telephone call; receiving the second unique identifier in association with a second telephone call and at least one second command; and selectively playing back one or more of the second audio segments based on receipt of the second unique identifier and based on the at least one second command.