Patent ID: 8200585

Claim:
A system for providing a digital image and disposition of a good damaged during transit, the system comprising one or more memory storage areas and configured to: receive digital image data of a damaged good, wherein the digital image data of the damaged good is provided by a carrier (a) while the carrier is transporting the damaged good through the carrier's transportation and logistics network, (b) but prior to attempting delivery of the damaged good to an intended delivery location; receive identification data associated with the damaged good; store the digital image data in association with the identification data in one or more databases; retrieve notification data associated with the identification data, wherein the notification data comprises an electronic message address of a user; generate and transmit a notification message to the user using the electronic message address; receive an electronic request the user requesting at least a portion of the digital image data of the damaged good; transmit at least a portion of the digital image data for viewing by the user; receive, prior to the carrier attempting delivery of the damaged good to the intended delivery location, a disposition message transmitted by the user, wherein the disposition message provides information from the user regarding the disposition of the damaged good made by the user after the user has had the opportunity to view at least a portion of the digital image data; store the disposition message from the user; and generate and transmit a carrier message providing disposition instructions regarding the damaged good in accordance with the user's disposition message.