Patent ID: 8224937

Claim:
A method for handling event reports in a problem management system comprising: receiving by an event synchronizer an event report from an event source in a computing environment of managed networked computers, said event report having a series of digital values representing binary, text, or character parameters for a reported network computing enterprise single failure event; responsive to determining by said event synchronizer that said event report contains a problem management server owner designation parameter, transmitting said received event report without modification to a local problem management server corresponding to said problem management server owner designation parameter; responsive to determining by said event synchronizer that said received event report does not contain a problem management server owner designation parameter, selecting a primary problem management server owner value and a secondary problem management server owner value for said event report according to a rules base, and modifying said event report to include two problem management server owner designation parameters according to said primary owner value and to said secondary owner value; and transmitting by said event synchronizer said modified event report in real-time directly to said primary problem management server and to said secondary problem management server corresponding to said added problem management server owner designation parameters without requiring said event report to be stored in a database disposed between said event synchronizer and said primary and secondary problem management servers, without delay of database synchronization, and without waiting for a request for said event from either said primary or said secondary problem management server.