Patent ID: 8751328

Claim:
A method, comprising: decomposing a first set of business entities and processes (BEPs) and a second set of BEPs into a universal set of BEPs, by a computer system, wherein the first set of BEPs is associated with a first CRM (customer relationship management) application, the second set of BEPs is associated with a second CRM application, the first CRM application and the second CRM application are incompatible with one another, and the decomposing comprises performing, by the computer system, all of the following steps: resolving process conflicts between the first set of BEPs and the second set of BEPs, wherein the resolving comprises identifying a plurality of possible resolutions for a corresponding process conflict of the process conflicts, wherein the corresponding process conflict involves at least a first process of the first set of BEPs and a second process of the second set of BEPs, the plurality of possible resolutions comprises at least one of a first resolution, according to which the first process is implemented, a second resolution, according to which the second process is implemented, and a third resolution, according to which both the first process and the second process are implemented, and defining option sets, wherein each of the option sets is defined for each of the possible resolutions, and each option indicates optional implementation of a process that pertains to the corresponding process conflict.