Patent ID: 7756947

Claim:
Apparatus comprising: a terminal to couple to a network having a service console, wherein the terminal includes a main display to display computer-based activities of primary interest to a user; a second display to display customer service menu items, wherein the second display is physically separate from the main display; at least one processor; an operating system to be executed by the at least one processor, wherein a status of the operating system may be either active or inactive; a network module; a switch to transmit a service request to the service console via the network module; an indicator to receive a service status signal from the service console via the network module whether or not the operating system status is active, wherein the indicator comprises a light, and wherein the service status signal comprises an acknowledgement of receipt of the service request by the service console; wherein, in response to activation of the service request from the switch, the second display is to display the customer service menu items if the operating system status is active, and wherein the customer service menu items comprise information technology (“IT”) troubleshooting and a food menu; wherein the service console is to activate the indicator in response to activation of the switch, and wherein the service console's activation of the indicator is to occur independently of a power state of the at least one processor, including when the at least one processor is fully powered down; and wherein the terminal further includes a Voice-Over-Internet-Protocol (“VOIP”) module, wherein the terminal is to communicate with the service console via the VOIP module, and wherein the VOIP module is activated in response to activation of the switch if the operating system status is active and if IT troubleshooting is selected.