Patent ID: 7813980

Claim:
A computer-implemented workflow system for simplifying the workflow of attending insurers and towing companies in administering to secondary tow and salvage claims, comprising: at least one web-enabled server maintained by an application service provider (ASP manager) that houses software comprising an ASP manager workflow management module, a client/insurer workflow management module, and a vendor/tower workflow management module, and a relational database that stores data extracted from said ASP manager workflow management module, said client/insurer workflow management module, and said vendor/tower workflow management module, wherein said ASP manager workflow management module comprises a graphical user interface configured to enter, manipulate, and output, by the ASP manager, information for tow and salvage dispatch orders; electronically transmit tow assignments to proximate subscribing vendors; track tow and salvage dispatch orders; and manage reports; said client/insurer workflow management module comprises a graphical user interface configured to enter, manipulate, and output, by a client/insurer, tow assignment information, payout amount due, and vehicle release authorization details in said relational database for tow and salvage dispatch orders; electronically transmit tow assignments to said ASP manager; track a first time within which vehicle release authorization must be obtained from vehicle owner by triggering a first timer once tow assignment data is entered; and track a second time within in which a secondary tow must be completed by an assigned vendor by triggering a second timer once vehicle release authorization is obtained from a remote client/insurer computer; and said vendor/tower workflow management module comprises a graphical user interface configured to enter, manipulate, and output, by a vendor/tower, information in said relational database; and electronically transmit job completion notification to said ASP manager from a remote vendor/tower computer.