Patent ID: 7383040

Claim:
A virtual technician for assisting a user to operate a radiotelephone, the virtual technician being capable of interpreting a technical request and providing a solution for the request, the virtual technician comprising: a computer readable memory on which is stored a computer program, the computer program comprising instructions, when executed by a computer, perform: receiving a user input; receiving manufacturer data; receiving radiotelephone model data; searching for an answer to a user problem stated by the user input; displaying the answer to the user; and changing features of the radiotelephone by programming the radiotelephone automatically, the changing features of the radio telephone including: receiving an equipment manufacturer; receiving an equipment model; providing a list of programmable features for the model to the user; receiving a selected programmable feature from a user input; and programming the radiotelephone with the selected programmable feature in response to a user input.