Patent ID: 7953405

Claim:
An Application Server on a network, the Application Server comprising: a Service Control Point; a database containing resource information in communication with the Service Control Point; and means for receiving a preliminary report, the preliminary report including a problematic media resource on a wireless device, the problematic media resource being related to poor quality of one of a voice, video, audio, and multimedia resource, the wireless device enabled to use one of a SIP protocol and a USSD messaging service, a tag created by a user entering a predefined code within a certain period of time of the recognition of the problematic media resource, a date and a time, a client phone number, a model of the wireless device, an identification of the voice or media resource, and an error code indicating the resource as one of incompatible with the wireless device and offensive to the user; collecting related information from the database; combining related information with the preliminary report to diagnose the problem; and refunding money to the user.