Patent ID: 8300797

Claim:
A computer system, comprising: a processor; a memory; and an application, that, when executed by the processor, receives input about a first observed behavior associated with a first performance metric, receives input about a first coaching program applied to the first observed behavior; calculates a first change in the first performance metric; receives input about a second coaching program applied to the first observed behavior based on the first change in the first performance metric and based on a first observed change in the first observed behavior, calculates a second change in the first performance metric associated with a second observed change in the first observed behavior, determines a first element of the first coaching program that impacted the first observed change in the first observed behavior, determines a second element of the second coaching program that impacted the second observed change in the first observed behavior, and combines the first element and the second element in a third coaching program for use in applying to instances of the first observed behavior associated with the first performance metric.