Patent ID: 8924268

Claim:
A method for evaluating the performance of a loan servicer in managing one or more security interest enforcement actions, the method comprising: storing in a computer-readable medium a listing of one or more security interest enforcement actions managed by a loan servicer; storing in said computer-readable medium one or more milestones associated with the one or more security interest enforcement actions; determining, using one or more computer processors in communication with the computer-readable medium, projected times needed to complete one or more of said milestones by applying a stochastic model that accounts for the occurrence of one or more fixed-frequency events and/or random-frequency events associated with said milestones; receiving, by the one or more computer processors, information on the actual times taken to complete said one or more milestones of said one or more security interest enforcement actions; and generating an assessment of the performance of the loan servicer, using said one or more computer processors, based at least in part on comparing the actual times taken to complete said one or more milestones to said projected times.