Patent ID: 7920841

Claim:
A method of coordinating establishment of a voice communication session between an alarm system and an operator handling an alarm event for the alarm system, the method comprising: receiving alarm data that is transmitted over a wireless data channel by a wireless communication module included in an alarm system in response to the alarm system detecting an alarm event, the alarm data indicating the alarm event; in response to receiving the alarm data: enabling an operator at a monitoring station to handle the alarm event; identifying a number that is available for the operator handling the alarm event to receive a wireless voice call; and sending, over the wireless data channel to the wireless communication module, the identified number to enable the wireless communication module to place a wireless voice call, over a wireless voice channel that is decoupled from the wireless data channel, to the identified number; and coordinating establishment of a voice communication session, over the wireless voice channel, between a communication device used by the operator handling the alarm event and the wireless communication module included in the alarm system by enabling the wireless voice call to be routed, at the monitoring station, to the communication device used by the operator handling the alarm event.