Patent ID: 7561674

Claim:
A method for automatically setting a language preference when a user makes a call connection to a call center system, comprising: receiving a language preference from the user, the receiving a language preference further including: receiving a language preference selection provided via at least one of a predetermined key for each language preference, or a selectable language preference button on a telephone device, further including: receiving the language preference selection from a plurality of selectable language preference options available upon receiving an indication that the language preference button has been depressed; storing the received language preference to a memory in the telephone device; receiving a query from the call center system requesting the language preference; verifying whether a user has selected the language preference; providing a response to the call center system including at least one of; retrieving the language preference from the memory; and providing the retrieved language preference to the call center system; or notifying the call center system that the language preference has not been selected; and supporting a parallel data session so that a communication is made by exchanging data via a voice over Internet Protocol phone device, wherein a set of dual tone multi-frequency signals is utilized for the communication between the telephone device and the call center system.