Patent ID: 7792872

Claim:
A system comprising: a processor operable to execute instructions; a storage device; a memory device holding data including instructions operable on the processor to: manage one or more databases with data stored in the storage device, the instructions operable on the processor to manage: a template database including template records, wherein: a given template record defines a workflow process for one or more document types in a document management system, and each template record includes: a template record identifier, and a form code to associate the given template record with a document type; a queue database including queue records, wherein: a queue identifier, data identifying a group that will perform an action, and data identifying rules for assignment to a specific group member; and a template-queue database including template-queue records that each define an assignment of one or more queue records to a template record, wherein a template-queue record includes a template identifier, one or more queue identifiers, and an order column wherein the order column identifies a workflow order for routing to a plurality of queues simultaneously; and a package database, wherein a package includes: one or more document identifiers, a template record identifier, and data identifying queues that have processed the package; provide a template-queue assignment user interface including two or more template-queue record fields, wherein the template-queue record fields include a template identifier and one or more queue identifiers, wherein the template-queue assignment user interface is operable to: receive input into the template-queue record fields to associate a template identifier of a template with one or more queue identifiers of respective queues, generate a script, the execution of which causes input received in the template-queue record fields to be stored as a template-queue record in the template-queue database, and submit the script to the template-queue database; and provide a workflow process management module, wherein the workflow process management module is operable to: monitor packages in the package database to identify queues that have processed packages based on the data identifying queues that have processed packages, identify a next queue to receive a given package as a function of entities defined in a workflow route of a template record referenced by the given package template record identifier; and route the given package to the identified next queue.