Patent ID: 7912184

Claim:
A method for testing a Telephony User Interface (TUI), the TUI using voice prompts to interact with a human user who responds to the voice prompts with DTMF messages, the method comprising: initiating communication between the TUI and an automated TUI tester; transmitting from the TUI to the automated TUI tester a first tone prompt in response to the initiation of communication, the first tone prompt replacing a first one of the voice prompts that would be transmitted to the human user; interpreting at the automated TUI tester the first tone prompt as the replaced first voice prompt; transmitting, from the automated TUI tester, to the TUI one of the DTMF messages in response to the first tone prompt interpretation such that the automated TUI tester responds to the TUI's first tone prompt as would the human user to the replaced first voice prompt.