Patent ID: 8533766

Claim:
A method, comprising: recording, by a system including a processor, audio feedback from communication devices of a plurality of subscribers commenting on video content services supplied by an internet protocol television communication system; detecting, by the system, a plurality of trigger words in the recorded audio feedback; detecting, by the system, a frequency of use of the plurality of trigger words that exceeds a threshold; directing, by the system, a plurality of network elements of the internet protocol television communication system to record video content from a select one of a plurality of video content channels; detecting, by the system, in the recorded audio feedback a plurality of ancillary words in proximity to the detected plurality of trigger words; selecting, by the system, the one of plurality of video content channels for recording the video content according to the plurality of ancillary words detected; identifying, by the system, a subscriber from the plurality of subscribers that supplied audio feedback matching the plurality of trigger words; identifying, by the system, a transmission path from a subscriber account associated with the identified subscriber, and communication identifiers determined from communication sessions with the identified subscriber; and selecting, by the system, the plurality of network elements to record media content from the identified transmission path; wherein the audio feedback is recorded from conversations between the plurality of subscribers and service agents of the internet protocol television communication system, and wherein a service agent of the internet protocol television communication system retrieves from one of the plurality of network elements a portion of the recorded video content.