Patent ID: 7904319

Claim:
A computer-implemented method for analyzing claims related to a warranty associated with a product, comprising: receiving, using one or more data processors, historical claims data for a population of the product identifying historic warranty claims for the product and corresponding products data, wherein each claim identifies a particular unit of the product, and wherein the products data includes a total number of units in the population; performing, using the one or more data processors, statistical analysis of the historical claims data and the products data to calculate a forecasted claims activity level for the population, wherein performing the statistical analysis includes: assigning each unit of the product to a time-in-service group, wherein a time-in-service group contains units of the product that have been in customer control for a pre-specified period of time, calculating a group claim rate for each time-in-service group, summing the group claim rates for a plurality of time-in-service groups to calculate a projected total claim rate, wherein each time-in-service group in the plurality has one or more assigned units, and calculating the forecasted claims activity level using the projected total claim rate multiplied by the total number of units in the population; receiving, using the one or more data processors, new claims data identifying new warranty claims for units of the product in the population, wherein the new claims data is used to calculate a new claims activity level for the population, wherein the new claims activity level is a cumulative total of the historic warranty claims and the new warranty claims; and comparing, using the one or more data processors, the forecasted claims activity level with the new claims activity level to detect and store one or more claim issues, wherein a claim issue is detected when the new claims activity level exceeds a threshold associated with the forecasted claim activity level.