Patent ID: 7975049

Claim:
A maintenance management point service system for encouraging customers of an apparatus maintenance management service to perform apparatus maintenance without using a service person from the apparatus maintenance management service, comprising: a computer terminal of a customer side, connected to an object apparatus serving as an object of maintenance management, the computer terminal including a display unit for displaying maintenance method description; and a server machine for providing maintenance management service for the object apparatus and connected with the computer terminal through a network for bi-directional communication, wherein the computer terminal transmits maintenance information including a kind of a maintenance method executed at the customer side to the server machine, wherein the server machine includes a maintenance point storage unit for storing points generated based on the maintenance information and a maintenance point setting storage unit for storing points set according to different kinds of maintenance methods, wherein the server machine acquires the kind of the maintenance method from the maintenance information received from the computer terminal, wherein the server machine retrieves points corresponding to the kind of the maintenance method based on the maintenance point setting storage unit, wherein the server machine stores the retrieved points in the maintenance point storage unit, and wherein the maintenance point setting storage unit sets more points for more time consuming maintenance, whereby a customer is encouraged to perform more time consuming maintenance on the object apparatus in order to obtain more points.