Patent ID: 7882090

Claim:
A method for providing customized help, the method comprising: retrieving a first help content from a first help datastore in response to a help request received from a user, the first help datastore storing a plurality of help content each associated with a respective help identifier; retrieving a second help content from a second help datastore, the second help datastore storing a plurality of help content each associated with a respective help identifier, the second help content having the same help identifier as the first help content; generating a help presentation file comprising the first help content and the second help content; wherein the first help datastore is editable by the user and the second help datastore is non-editable by the user; presenting the help presentation file on a user display; presenting a user input mechanism on the user display; capturing user generated help content with the user input mechanism; storing the user generated help content in the first help datastore; and receiving and identifying a user selected help content selected through the user input mechanism, the user selected help content coming from the first help datastore and adding the user selected help content to the second help datastore with the respective help identifier.