Patent ID: 8050392

Claim:
A method, comprising: receiving a first communication from a sender; receiving a destination response to a final prompt in a menu of prompts; tagging the destination response with a destination location identifier that identifies destination subject matter in the menu of prompts that corresponds to the destination response; storing the destination location identifier in a database that associates the destination location identifier to an Internet protocol address and to the destination subject matter; receiving a subsequent communication associated with the Internet protocol address; querying the database for the Internet protocol address; retrieving the destination location identifier associated with the Internet protocol address of the first communication from the sender; querying another database for the destination location identifier, the another database associating location identifiers to another subject matter; retrieving the another subject matter associated with the destination location identifier; inserting the another subject matter into a template; presenting the template during the subsequent communication to return to the destination subject matter of the first communication from the sender; and navigating to the destination subject matter.