Patent ID: 7769176

Claim:
A method for providing secure, captured data in a customer center, comprising the steps of: capturing unencrypted data with a recording system at a customer center through a VoIP network, wherein the unencrypted data comprises a communication between a user and an agent of the customer center; receiving a request at a key management system to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys and key identifications to the recording system; encrypting the unencrypted data at the recording system using the electronic keys; associating the electronic keys with the encrypted data and metadata of the stored encrypted data with the key identifications at the recording system; transmitting unique identifiers associated with the stored encrypted data to the key management system, the unique identifiers being generated from the unencrypted data by recording system; storing the encrypted data in the recording system; and maintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data.