Patent ID: 8576851

Claim:
A method performed by a computing system for integrating data in a conversation, comprising: sending by a computing device executing a voice communication application an invitation message to a responding computing device to begin a voice conversation via Voice Over Internet Protocol (VoIP); starting the conversation; within a subsequent message received by the computing device from the responding computing device as part of the voice conversation via VoIP, receiving a uniform resource locator (URL) to be associated with the voice conversation; under control of the voice communication application, opening a window and displaying within the opened window a web page associated with the URL; receiving, from a user using the computing device, a request to connect with a human operator; transmitting by the communication application the previously received URL and an indication of a portion of the web page to the responding computing device so that the responding computing device can identify the URL and the portion of the web page viewed by the user at the computing device to the human operator.