Patent ID: 8023964

Claim:
A method for a predictive mobile phone service disruption service, the method comprising: a computer monitoring a call of a caller placed using a mobile phone; the computer calculating a location and a vector of the caller; the computer identifying a probable route of travel of a vehicle of the caller by querying road coordinates in a map database based on the location and the vector of the caller and obtaining an intended destination of the caller from a navigation unit associated with the vehicle; the computer determining whether the caller is approaching a drop zone by searching a database containing a plurality of instances of dropped calls and one or more locations of the plurality of instances of dropped calls and comparing the location of the caller, the vector of the caller, and the probable route of travel of the vehicle with the one or more locations of the plurality of instances of dropped calls, wherein the drop zone is a geographical area having a history of dropped calls; the computer, responsive to determining that the caller is approaching the drop zone, estimating a duration of a loss of service for the call of the caller associated with the drop zone based on the probable route of travel of a vehicle of the caller; the computer, responsive to determining that the caller is approaching the drop zone, identifying an alternative route to reach the intended destination of the caller without entering the drop zone; and the computer, responsive to determining that the caller is approaching the drop zone, notifying the caller of the duration of the loss of service estimate and the alternative route to reach the intended destination.