Patent ID: 8214695

Claim:
An information processing apparatus comprising: a communication unit adapted to communicate with an external apparatus; a determination unit adapted to, upon activation of an image forming apparatus, determine whether or not a history of a failure occurrence detected in the image forming apparatus and sent to the external apparatus via the communication unit is stored in a storage unit provided in the image forming apparatus and whether the image forming apparatus has a normal status, wherein the storage unit is configured such that stored contents are not deleted by an initialization process executed upon activation of the image forming apparatus; and a control unit adapted to control said communication unit to send a normal return notification to the external apparatus when said determination unit determines that the history of the failure occurrence is stored in the storage unit and the image forming apparatus is in the normal status upon activation of the image forming apparatus, wherein the normal return notification is described by a markup language description and indicates that the failure sent to the external apparatus via the communication unit has been recovered in the image forming apparatus, and wherein the normal return notification is sent to the external apparatus without a request from the external apparatus upon activation of the image forming apparatus.