Patent ID: 7180405

Claim:
An interactive restaurant communication and management system for operation of, and managing the, interactive communications between a customer, server, meal processing center, or central base unit, for collecting data of selected functions related to restaurant services, for controlling selected services and for creating a data base record of restaurant operations for data processing and analysis, for overview and improvement of the restaurant operations, comprising, a) first means for interactive communication from a customer location; b) second means for interactive communications with a server; c) third means for operation as a central base unit and including means for interactive communications with said first means or said second means; d) said first means including means for selection of a prerecorded message, or voice, or keyed messages for transmission to said third means central base unit or said second means; e) said third means for operation as a central base unit including means for recording selected data responsive to said interactive communications; f) means for a wide area network for connecting a plurality of said third means for operations as central base units, displaced from each other at respective remote locations for data transfer of said selected data from said plurality of said third means central base units, including wide area central processing unit for receiving, and for processing, or analysis, of said selected data related to one or more selected restaurant operations or services; and including means for storing or accessing standards and means for comparison of one or more of said standard with said selected data and producing comparison data said wherein, said comparison data includes data indicative of at least a trend related to one or more of said respective operations or services.