Patent ID: 8489414

Claim:
A system including one or more computers for collecting, processing, and presenting survey information comprising: I. an automated survey communication system for connecting to a survey participant and obtaining survey data during a survey, said survey communication system capable of executing software scripts for implementing desired automated survey routines; II. a customer viewpoint module implemented by at least one of said one or more computers for providing software scripts to said survey communication system for surveying survey participants who are customers and further for receiving said survey data from said survey communication system, said survey data obtained from the patients including patient viewpoint data; III. a personal clinical data analysis module implemented by at least one of said one or more computers for generating analyzed data generated by analyzing said participant survey data, wherein said personal clinical data analysis module generates reports on said analyzed data for use by the survey consumer; IV. an office team viewpoint module implemented by at least one of said one or more computers for providing software scripts to said survey communication system for surveying survey participants who are employees and further for receiving said survey data from said survey communication system, said survey data obtained from the employees including employee viewpoint data; V. an office fiscal performance viewpoint module implemented by at least one of said one or more computers for providing software scripts to said survey communication system for surveying survey participants who are managers and further for receiving said survey data from said survey communication system, said survey data obtained from the managers including fiscal performance data; and VI. an office data presentation module implemented by at least one of said one or more computers for generating assessed survey information for presenting to end users in a formatted manner, said assessed survey information including information for providing quality assessments of an organization, wherein said assessed survey information is formatted differently for display to the end user by at least one of said one or more computers depending on whether the end user is a customer or is not a customer, and wherein said system is adapted for providing information for displaying assessed survey information to the end user during, or immediately after, said survey.