Patent ID: 8670526

Claim:
A computer-implemented method to assist a dispatcher, when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior toward a victim, to collect information about the victim to identify a potential bias that could have motivated the perpetrator toward the victim, the method comprising: providing on a dispatch center computer system an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the protocol presenting a pre-scripted interrogation including a plurality of preprogrammed inquiries for the dispatcher to ask the caller to collect information regarding the incident and generate an emergency dispatch response by emergency responders based on the collected information; initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting victim information relating to potential biases that could have motivated the perpetrator, the diagnostic tool presenting to the dispatcher a user interface, presenting on the user interface a listing of a plurality of bias categories for the dispatcher to vocally relay to the caller over the communication device, presenting on the user interface a plurality of input fields corresponding to the plurality of bias categories, each input field configured to accept input providing victim information for a corresponding bias category, receiving dispatcher-entered input that is indicative of victim information and associating the victim information to the corresponding bias category, and communicating the victim information corresponding to one or more of the plurality of bias categories to the dispatch protocol; and compiling on the dispatch center computer system the victim information and incident information into a data record for later retrieval and analysis in connection with a subsequent incident involving bias-motivated anti-social behavior toward the victim.