Patent ID: 7418628

Claim:
A computer system comprising: a main system that executes an application in cooperation with a human user; an auxiliary system to evaluate problems in the main system using a service module to collect problem related data from the main system, wherein the auxiliary system determines a context of the evaluated problems and distinguishes versions of the main system; a knowledge module that stores knowledge representations by classifying the knowledge representations into context groups, wherein, each context group is classified according to at least one predefined context, the knowledge representations comprise entries for specific problem symptoms and corresponding solutions, the knowledge module distinguishes the context with a primary context and a secondary context, with the secondary context referenced from the primary context, and the knowledge module makes knowledge representations selectively available or non-available according to a selected context; an inference module that processes problem related data with knowledge representations where the context of the evaluated problems is used to select at least one context group of the knowledge representations to identify solutions, wherein the inference module forwards the solutions through the service module to the main system.