Patent ID: 7286994

Claim:
A system for transacting business comprising: a dispatch division for receiving information related to a problem experienced by a customer and for deploying a technician to a location requested by the customer in response to the information, a computer accessible by the technician at the location requested by the customer that includes instructions that initiate a communication with the company via a telecommunications network when the technician receives a request from the customer for a transaction different from the problem and enters an identity of the customer in the computer, the computer further comprising: instructions that submit the identity of the customer in the initiated communication, instructions that receive customer information including customer payment delinquency information, and a customer type via the telecommunications network in response to the submission, the customer type comprising a network resource provided by the telecommunications network associated with a customer dwelling, instructions that select one or more items corresponding to the received customer type from a set of items, the set of items comprising residential product services, residential product features, commercial services, and commercial features in the telecommunications network, instructions that automatically provide a list of the one or more selected items, instructions that receive a selection corresponding to the received request from the customer from the one or more items, and instructions that communicate the received selection corresponding to the received request from the customer to the dispatch division over the telecommunications network.