Patent ID: 8645528

Claim:
A convergent mediation system for online processing of data and off-line processing of data obtained from a communications network and/or a service delivery platform, wherein the convergent mediation system comprises a two-way interface to an operations/business support (OSS/BSS) system for receiving data from the OSS/BSS system and for submitting processed data to the OSS/BSS system, the convergent mediation system being responsive to the data received from the OSS/BSS system via the two-way interface for providing interactive connectivity between the communications network and/or service delivery platform and the OSS/BSS system, a common platform for both of said online processing and off-line processing of data, the common platform includes a plurality of independent nodes adapted to form processing streams for the online processing of data and processing streams for the off-line processing of data, each of the processing streams comprises at least two of the independent nodes in sequence, the first node in each of the online processing streams is an online interface node, which is adapted to receive data from the communications network and/or the service delivery platform and send a response thereto, and the convergent mediation system is adapted to selectively form the content of the said response in one of the online processing streams, further comprising an off-line interface node, which is the first node in at least one of the off-line processing streams, the off-line interface node being adapted to collect off-line data from the communications network and/or service delivery platform in the form of event records.