Patent ID: 8473618

Claim:
A method for a personalized agent to apply user policies to a plurality of communication services, the method comprising: registering the personalized agent with a service provider of a first communication service; registering the personalized agent with a service provider of a second communication service; receiving, at the personalized agent, a session of the first communication service; applying, at the personalized agent, a first user policy to the session of the first communication service; based, at least in part, on the first user policy, taking a first action with respect to the session of the first communication service, wherein the first communication service is one of a voice service and a non-voice service; receiving, at the personalized agent, a session of the second communication service, the second communication service different from the first communication service; applying, at the personalized agent, a second user policy to the session of the second communication service, wherein the second communication service is the other of a voice service and a non-voice service and wherein the session of the first communication service and the session of the second communication service involve a same targeted user; and based, at least in part, on the second user policy, taking a second action with respect to the session of the second communication service, wherein each of the first action taken and the second action taken is dependent upon whether the communication service is a voice service or a non-voice service.