Patent ID: 8600773

Claim:
A computer-implemented method comprises: accessing information indicative of a plurality of health-plan networks in which a service provider is enrolled, with a health-plan network including a group of affiliated service providers that are accessible through an online environment; tracking by one or more computer systems, an availability status of the service provider in the plurality of health-plan networks in which the service provider is enrolled, with the availability status indicative of an availability state of the service provider for a consultation with a consumer, with the availability state being selected from the group consisting of on line accepting new engagements, on line busy, schedule, offline, off-line take message-based engagements, out-of-office, and standby; identifying by the one or more computer systems a change in the availability status of the service provider on one or more of the health-plan networks with which the service provider is associated; and sending, by the one or more computer systems to at least some of remaining ones of the health-plan networks with which the service provider is associated, data indicating the change in the availability status of the service provider.