Patent ID: 8543403

Claim:
A method of providing supplemental information to callers during a call, the method comprising: initiating, by a network, the call between a call requestor and call receiver, wherein the call requestor generates a request to initiate the call; monitoring, by a keyword monitoring service, information communicated during the call; analyzing, by the keyword monitoring service, the information communicated during the call to determine a context of the information communicated during the call; determining, by the keyword monitoring service, that a keyword has been communicated during the call based on the analysis of the information communicated during the call; requesting, by the keyword monitoring service, that a server determine whether there is supplemental information associated with the keyword; identifying, by the server, a set of supplemental information that is associated with the keyword based on the context of the information communicated during the call, wherein the set of supplemental information is stored in a database; retrieving, by the server, the set of supplemental information from the database; and providing, by the server, the set of supplemental information to the call requestor during the call.