Patent ID: 7406630

Claim:
Apparatus comprising: a plurality of cash dispensing automated banking machines, located at a plurality of geographically disposed locations, wherein each machine is operative to generate at least one status message responsive to a fault condition at the respective machine; at least one computer in operative connection with each of the plurality of machines, wherein the at least one computer is in operative connection with at least one data store, wherein the at least one data store includes data corresponding to each of the plurality of machines, the at least one status message and for each machine at least one action to be taken responsive to the at least one status message being generated by the respective machine, wherein responsive to at least one status message being generated by a first machine included in the plurality of machines, the at least one computer is operative responsive to the data stored in the at least one data store to carry out the at least one corresponding action, wherein the data corresponding to the at least one action includes data corresponding to an entity to be notified responsive to the at least one status message being generated by the first machine, and wherein the at least one action taken responsive to the at least one status message includes causing a notifying message to be sent to the first entity; and an interactive voice response (IVR) device in operative connection with the at least one computer, wherein the (IVR) device is operative responsive to the at least one computer to output at least one audible message corresponding to the first machine and the fault condition, wherein the IVR device is operative to receive inputs, wherein the IVR device is operative to receive at least one acknowledgment input from the first entity acknowledging the notifying message, and wherein the at least one computer is operative responsive to the IVR device receiving the at least one acknowledgment input, to include data corresponding to receipt of the at least one acknowledgment input in the at least one data store.