Patent ID: 7599964

Claim:
A computer-implemented bridge manager tool comprising: a checklist component stored as a set of computer instructions on a memory that when executed by a processor itemizes tasks, wherein the tasks include pre-bridge tasks, during-bridge tasks, and post-bridge tasks, and wherein the tasks solve a problem managed via the bridge manager tool, wherein one or more of the pre-bridge tasks include opening a conference bridge; a timer component stored as a set of computer instructions on a memory that when executed by a processor tracks an amount of time since the bridge manager tool was launched; an application launching component stored as a set of computer instructions on a memory that when executed by a processor links at least one application external to the bridge manager tool with at least one of the during-bridge tasks of the checklist component and launches the at least one application external to the bridge manager tool upon selection of the at least one during-bridge tasks; a note taking component stored as a set of computer instructions on a memory that when executed by a processor documents events related to a problem managed via the bridge manager tool, the note taking component used for one or more of the during-bridge tasks; a paging component stored as a set of computer instructions on a memory that when executed by a processor sends a page to an individual or group, the paging component launched for one or more pre-bridge tasks; a database component stored as a set of computer instructions on a memory that when executed by a processor stores data related to a problem managed via the bridge manager tool, the database component used for one or more post-bridge tasks; a documentation access component coupled to the database component for input and storage of data related to a problem managed via the bridge manager tool, the documentation access component used for one or more of the post-bridge tasks; and a graphical interface stored as a set of computer instructions on a memory that when executed by a processor displays the checklist component, the timer component, the application launching component, the note taking component, the paging component and the documentation access component.