Patent ID: 8781097

Claim:
A processor-implemented method of retrieving a voice print of a caller to a call network, the processor-implemented method comprising: a processor generating a first voice print, a second voice print, and a third voice print of a caller who makes a call to a call network, wherein the first voice print is generated by a telecom router switch in the call network, wherein the telecom router switch comprises a first conversational biometric distributor and authenticator (CBDA) voice print logic that generates the first voice print, wherein the first voice print comprises a time and date of the call, and wherein the first voice print is stored in a first local log; wherein the second voice print is generated by a telecom software system in the call network, wherein the telecom software system comprises a second CBDA voice print logic that generates the second voice print, wherein the second voice print comprises a phone number from which the call originated, and wherein the second voice print is stored in a second local log; and wherein the third voice print is generated by a contact center agent in the call network, wherein the contact center agent comprises a third CBDA voice print logic that generates the third voice print, wherein the third voice print comprises a name of the caller, and wherein the third voice print is stored in a third local log; wherein the first, second and third voice prints are from a same caller during a single call to the call network, and wherein the first, second, and third voice prints provide additional voice print data about the same caller by different components of the call network; the processor consolidating the first voice print, the second voice print, and the third voice print into a consolidated voice print, wherein the consolidated voice print comprises an original version of the first voice print, the second voice print, and the third voice print, and wherein the consolidated voice print further comprises the time and date of the call, the phone number from which the call originated, and the name of the caller; the processor receiving, from a requester, a request for a requested voice print of the caller, wherein the request comprises at least one of a group consisting of a time of the call, a phone number of the caller, and a name of the caller; the processor retrieving the requested voice print from the first voice print, the second voice print, and the third voice print in the consolidated voice print; and the processor transmitting the requested voice print to the requester.