Patent ID: 8314683

Claim:
A method for responding to incidents, the method comprising: receiving incident information corresponding to an incident at an incident location; generating an incident scenario based at least in part on the incident information; selecting, based on one or more selection criteria, a set of responders out of a database of responder profiles; placing said set of responders in a ranked responder queue; sending a dispatch request with information about the incident to mobile devices of each one of a pre-defined number of responders from a top of said ranked responder queue; receiving, from a particular responder in the ranked responder queue, a refusal response that the particular responder sent in response to the dispatch request; based on the refusal response received from said particular responder, (a) removing said articular responder from the set of responders in the ranked responder queue, and (b) moving one or more other responders up in the ranked responder queue.