Patent ID: 8171344

Claim:
A troubleshooting system that receives as input one or more symptoms of trouble of an IT system and outputting a remedy for the one or more symptoms, the troubleshooting system comprising: a first data base to collect configuration information of the IT system, a second data base to collect incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms, a first storage unit to derive and store configuration information of incidents of trouble from the first data base and the second data base using the configuration information of the IT system as a key, a configuration information similarity degree calculation unit to calculate similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble, a second storage unit to derive and store troubleshooting knowledge of the IT system from the first data base and the second data base using the remedy as a key, a remedy search unit to search through troubleshooting knowledge stored in the second storage unit using a symptom of trouble input from an input unit as a key, a remedy presentation order determination unit to assign an order to remedies found by the remedy search unit based on the similarity degrees of configuration information calculated by the configuration information similarity degree calculation unit, and an output unit to present a remedy for the IT system experiencing the trouble together with one of the similarity degrees.