Patent ID: 8532269

Claim:
An interactive voice response system for conducting voice response communications, the interactive voice response system comprising: at least one processor; and a computer readable medium having executable instructions stored thereupon which, when executed by the at least one processor, cause the at least one processor to initiate a marker mode at the interactive voice response system; begin playing of a message prompt; receive, at the interactive voice response system, a first marker signal, a second marker signal, and voice signals; interrupt the playing of the message prompt in response to receiving the first marker signal; identify, based upon the first marker signal, a beginning of a voice command represented by the voice signals; identify, based upon the second marker signal, at least one of a beginning of a voice command; ignore at least a portion of audio signals received at the interactive voice response system before the first marker signal and after the second marker signal; and take an action, in response to the voice command.