Patent ID: 8031858

Claim:
A call flow guidance system comprising: a memory comprising: a call flow definition of multiple nodes in a first call flow, the call flow definition comprising: a first display section of the call flow comprising a first set of the multiple nodes for joint display and interaction; a second display section of the call flow comprising a second set of the multiple nodes for joint display and interaction; a node specific note link in a note node among the multiple nodes, the node specific note link operable to display troubleshooting information specific to the note node; an internal-flow link in a bridging node among the multiple nodes, the internal-flow link operable to transition from the first display section to the second display section; and a cross-flow link in a transition node among the multiple nodes, the cross-flow link operable to transition display from the first call flow to a different call flow; and a call flow guidance program operable to facilitate interaction with the node specific note link, the internal-flow link, and the cross-flow link; and a processor coupled to the memory and operable to execute the call flow guidance program.