Patent ID: 8713621

Claim:
A method of error reporting in a video distribution network, the method comprising: determining that a network communication error occurred in an internet protocol television network while distributing video content to a set top box device; sending an error reporting interface to a video display device associated with the set top box device, wherein the error reporting interface includes selectable additional information options comprising a watching television option and a recording a program option; receiving, via the error reporting interface, a selection of one of the additional information options; prioritizing the network communication error for repair based at least in part on a number of user reports of the network communication error, a number of automatically generated reports of the network communication error, and the selected additional information option, wherein the user reports and the automatically generated reports are given different weights when prioritizing the network communication error; sending priority information associated with the network communication error for display via the error reporting interface; after receiving a receive notice of correction selection option via the error reporting interface, sending a notice of correction to the set top box device when the network communication error has been corrected; and instructing a content server to resume distribution of the video content to the set top box device.