Patent ID: 7769153

Claim:
A method for routing telecommunication service orders, the method comprising: maintaining a message table, the message table comprising messages that may be found in a service order; maintaining analysis rules, the analysis rules providing actions to be taken with a service order based on the messages found in a service order; receiving a service order, the service order being a digital image; parsing the service order to determine what messages are found in the service order, the parsing further including parsing the service order to determine the location of messages on the digital image of the service order relative to other messages on the service order; analyzing the service order by applying the analysis rules to determine at least one action to take with the service order based upon the messages found in the service order; and taking at least one of a plurality of actions with the service order, the plurality of actions comprising: routing the service order via e-mail for processing; and routing the service order to a web queue for processing.