Patent ID: 7617248

Claim:
A system for dispatching technicians, comprising: (a) a dispatch unit receiving request for service; and (b) a plurality of access units in communication with the dispatch unit, each access plurality of access units associated with each of a plurality of technicians, each access unit providing access to information related to an infrastructure, and each access unit allowing each of the plurality of technicians to run tests on a customer's equipment, the dispatch unit receiving a request for service from a customer, generating an assignment having a plurality of attributes associated with the request, comparing the plurality of attributes associated with the request with a plurality of qualifications associated with the each of the plurality of technicians, selecting a technician based upon a matching of attributes and qualifications and proximity to a location of the request for service, sending the assignment to the selected technician, the assignment instructing the selected technician to perform the requested service, and the dispatch unit monitoring a cancellation by the customer of the request for service, and the dispatch unit notifying the selected technician in real-time of the cancellation.