Patent ID: 7836169

Claim:
A method to identify and report over-utilized, under-utilized, and bad quality trunks and gateways in an Internet Protocol (IP) telephony network, which includes a plurality of gateways and trunks on the gateways, comprising: collecting information associated with operation of the plurality of gateways and trunks in the IP telephony network; computing traffic statistics associated with the plurality of gateways and trunks based on the collected information, wherein computing traffic statistics associated with the gateways and trunks further comprises: estimating number of days for the trunks on the gateways to reach 100% utilization of capacity using extrapolation and regression techniques; and computing trunk idle time; correlating the collected information and the traffic statistics with network topology and configuration data obtained from a network management system; identifying over-utilized, under-utilized, and bad quality trunks or gateways, if any; and generating a report to display the over-utilized, under-utilized, and bad quality trunks or gateways.