Patent ID: 7564957

Claim:
A method for routing a call dialed using one of a plurality of numbers, the plurality of numbers comprising a first number associated with a first service, and a second number associated with the first service and a second service, the method comprising the steps of: receiving data from a customer designating routing destinations for calls and storing the designated routing destinations in a database; receiving a call dialed using one of the plurality of numbers from a calling party, wherein the call includes a trigger number; determining whether the trigger number is associated with the first or second number; based on the determination that the trigger number is associated with the second number, requesting the calling party to select the first or second service; based on the determination that the trigger number is associated with the first number, requesting the calling party to select one of a plurality of related types of the first service; and routing the call to one of a plurality of service centers, based upon a response from the calling party to the request and the designated routing destinations indicated by the customer data.