Patent ID: 8874971

Claim:
A system for identifying problems in a distributed computing environment, the system comprising: a user interface configured to be selectively displayed to a user of the distributed computing environment corresponding to an application being accessed by the user, the user interface including a problem phrase entry field configured to receive a user-selected identifier, an initiation input configured to initiate a problem reporting function, and a problem response data field configured to display received problem response data, wherein the user-selected identifier includes a passphrase that provides a tracking token for a problem request; a problem reporting module that, responsive to initiating the problem reporting function, sends the problem request to a plurality of services that provide at least one function to the application, the problem request including content that is associated with the user-selected identifier and another identifier corresponding to the application; a data storage allocation in the distributed computing environment that is associated with the user-selected identifier, wherein the data storage allocation is allocated by a request from the problem reporting module or one of the plurality of services and that is configured to receive the problem response data from the one of the plurality of services in response to the problem request; and a problem response data retriever configured to retrieve the problem response data that has been stored in the data storage allocation.