Patent ID: 6876731

Claim:
A system for managing CDRs, comprising: a CDR processor configured to receive raw CDRs and convert the raw CDRs to generic CDRs, wherein each generic CDR comprises fields corresponding to every CDR field that can be generated by switches from any one manufacturer; a CDR management tool comprising one or more of a statistics tool to calculate statistics related to a plurality of the generic CDRs, a viewer tool to view at least one selected field of a plurality of the generic CDRs and an extraction tool to extract at least one of the generic CDRs meeting one or more extraction criteria; at least one CDR file, each CDR file comprising at least one generic CDR; and an extraction window comprising a first scrollable text box listing CDR fields from the at least one CDR file that are available for extraction and a second scrollable text box that lists extraction criteria selected for each CDR field selected in the first scrollable text box, an extracted CDR file name text box for entering a name of an extracted CDR file in which to store extracted CDRs, and a choice for selecting a new or generic storage format for the extracted CDRs being stored in the extracted CDR file, wherein the extraction tool identifies and extracts CDRs from the at least one generic CDR contained in the at least one CDR file that meet the extraction criteria shown in the second scrollable text box, and stores the extracted CDRs in the extracted CDR file.