Patent ID: 7693272

Claim:
A method of providing a file relating to an incoming telephone call, the method comprising: detecting an incoming telephone call that is to be handled by a person using a computer system having a graphical user interface, the incoming telephone call being placed using a specific telephone number, wherein (i) a plurality of previous incoming telephone calls that were placed using the specific telephone number have been handled by the person while using the computer system, and (ii) the person's activities in accessing at least one file in the computer system during the previous incoming telephone calls were registered; retrieving from a record a first file identifier based on the first file identifier being associated with the person and with the specific telephone number; and displaying in the graphical user interface a control populated with the first file identifier, the control providing the person access to a first file identified by the first file identifier and that meets a relevance criterion with regard to the incoming telephone call, the first file identifier having been added to the record based on analyzing which of a plurality of files accessible in the computer system that the person accessed during the previous incoming telephone calls, wherein a second file of the plurality of files that does not meet the relevance criterion is not identified in the record, based on the second file not meeting the relevance criterion.