Patent ID: 6999758

Claim:
A system for sending an e-mail using a communication network comprising: a routing system for receiving a call from a caller, wherein the routing system includes: at least one switch responsive to an instruction set, the instruction set configured to instruct the switch to route the call to the operator equipment, and a computer operatively coupled to the at least one switch and to a database containing data, the computer cooperating with the instruction set and the at least one switch to route the call to the operator equipment upon occurrence of an entry of an access number matching data in the database; an operator equipment to enable communications between an operator and the caller, the routing system operably coupled to the operator equipment and configured to route the call to the operator equipment under a predetermined condition; and an e-mail device configured to enable the operator to construct an e-mail from verbal information provided by the caller and to send the e-mail to a recipient designated by the caller.