Patent ID: 8494911

Claim:
A method implemented by a computing device, the method comprising: receiving, by the computing device and via a network, information identifying a plurality of products associated with a customer of the network and provided by the network; receiving, by the computing device and via the network, an identifier associated with the customer; associating, by the computing device, the information identifying the plurality of products with a plurality of maintenance events based on the identifier associated with customer; displaying, by the computing device and in real time, a first screenshot that includes a visual indicator, for each of the plurality of maintenance events, indicating a status of each of the plurality of maintenance events that are associated with a corresponding one of the plurality of products, at least one of the visual indicators comprising one of a colored icon or a shaped icon and at least one of the colored icon or the shaped icon being based on the status of the corresponding one of the plurality of maintenance events; receiving, by the computing device, a first selection of at least one of the visual indicators; displaying, by the computing device and based on receiving the first selection, first information, related to the selected at least one of the visual indicators, in the first screenshot; receiving, by the computing device, a second selection of the at least one of the visual indicators; and displaying, by the computing device and based on receiving the second selection, a second screenshot that includes second information related to the selected at least one of the visual indicators, the second information being different than the first information.