Patent ID: 7372361

Claim:
A service management system, for use by customers and service personnel is communicating a request for service, comprising: a communication station having a display screen having a message location and a plurality of customer indicators; a signaling device, including a housing having a top panel having a red colored LED, a green colored LED, a plurality of pushbutton switches, and a service button; and wherein when one of the customers presses the service button, a signal is transmitted to the communication station, a message is displayed at the message location indicating that service is required by that customer, and the red colored LED is illuminated, when the service personnel acknowledges the message at the communication station an acknowledgment signal is transmitted to the signaling device which ceases flashing the red LED and illuminates the green LED, and when the service personnel reaches the customer and enters a service code into the signaling device using the pushbutton switches and the green LED is extinguished.