Patent ID: 8468210

Claim:
A system for connectionless exchange of electronic messages between a user and a host agent of a customer service center, comprising: a user client application on a user device configured to: locally record and store an audio query message of said user on said user device; transmit said recorded audio query message to a host server by said user client application on the user device; said user client application captures information of a web page browsed by said user when recording said audio query message and transmits said captured web page information along with said stored audio query message to said host server at said customer service center; said host server receiving, distributing and assigning the stored audio query message to said host agent device; and an agent client application on said host agent device configured to record and transmit a response to the user client application; whereby electronic messages are exchanged between the user and the host agent of the customer service center without establishing a direct connection with the host server.