Patent ID: 8594300

Claim:
A method for providing a service session using a call, comprising: (a) establishing by a customer telephone a first plurality of communication sessions between the customer telephone and a merchant telephone using a callee address record, the callee address record comprising a plurality of session initiation entries, wherein each session initiation entry comprises a session address attribute comprising information for a communication session with the merchant telephone and a session data attribute, wherein a first communication session of the first plurality of communication sessions comprises a voice communication session over which a first call by the customer telephone is connected to the merchant telephone; (b) during the connected first call, performing one or more steps in a business transaction between the customer telephone and the merchant telephone; (c) during the connected first call, receiving by the customer telephone from the merchant telephone over a second communication session of the first plurality of communication sessions a callee address record modification request for modification of the plurality of session initiation entries of the callee address record, the callee address record modification request comprising a modified session data attribute comprising data associated with the one or more steps in the business transaction; (d) in response to receiving the callee address record modification request during the connected first call, modifying by the customer telephone the one or more session initiation entries of the callee address record according to the callee address record modification request; (e) establishing by the customer telephone a second plurality of communication sessions between the customer telephone and the merchant telephone using the modified session initiation entries of the callee address record, wherein a second call is initiated by the customer telephone to the merchant telephone over a first communication session of the second plurality of communication sessions; (f) during the connected second call, sending by the customer telephone to the merchant telephone over a second communication session of the second plurality of communication sessions the modified session data attribute comprising the data associated with the one or more steps in the business transaction; and (g) during the second call, performing one or more next steps in the business transaction using the data associated with the one or more steps in the business transaction.