Patent ID: 7805136

Claim:
A method of collecting feedback on user experiences in accessing content on a network via a wireless communications device, comprising the steps of: receiving a plurality of communications from a plurality of distributed wireless communications devices, each communication including at least (a) identification information as to a wireless communication device, (b) information as to a communication problem occurring when the wireless communication device accessed a web site with a web browser, and (c) information identifying the web site; storing data from such communications in a computer system; preparing a summary report of the plurality of communications; and making available the summary report to a proprietor of the web site, wherein the summary report contains information (a) and (b), wherein making available the summary report to the proprietor is triggered when a number of communications of the plurality of communications reporting on problems occurring with the web site exceeds a predetermined threshold, wherein information provided in the summary report comprises at least one of: (1) year, make or model of wireless communication device reporting a problem, (2) a time the problem occurred, (3) a location of the wireless communication device when the problem occurred, (4) a number of occurrences of a type of communication problem, and (5) a browser of a wireless communication device reporting the problem.