Patent ID: 7835506

Claim:
A method for providing real-time notification and disposition of voice services from a plurality of telecommunications sources in a cable television services system, comprising: receiving, in a cable television services system, a notification of an incoming voice service from one or more of the plurality of telecommunications sources coupled to the cable television services system; retrieving subscriber profile data for the set-top box from a database maintained in and managed by the cable television services system; sending the notification of the incoming voice service to a set-top box in the cable television services system based on the subscriber profile data maintained in and managed by the cable television services system; receiving, at a server in the cable television services system, a disposition instruction for processing the incoming voice service from the set-top box; analyzing the subscriber profile data by the server to determine a disposition preference according to the disposition instruction received from the set-top box; and sending from the server in the cable television services system the disposition instruction for processing the incoming voice service to the one or more of the plurality of telecommunications sources according to the determined disposition preference, wherein sending the notification of the incoming voice service and receiving the disposition instruction for processing the incoming voice service occur in real-time.