Patent ID: 7027571

Claim:
A method of interfacing with a selected one of a plurality of intelligent voice response (IVR) units responsive to DTMF tones from a respective user telephone device over a respective telephone call connection, said method comprising the steps of: a user dialing a predetermined telephone number to establish said telephone call connection between said user telephone device and said selected IVR unit; capturing an identification of said selected IVR unit within a supplemental interface device coupled to a computer data network; transmitting a menu identifier corresponding to said selected IVR unit via said computer data network to a name server which stores a plurality of pointers each pointing to a respective menu descriptor for a corresponding IVR unit, said pointers including a respective pointer to a respective menu descriptor associated with said selected IVR unit; transmitting said respective pointer to said supplemental interface device; said supplemental interface retrieving said respective menu descriptor corresponding to said selected IVR unit in response to said respective pointer; and said supplemental interface device graphically displaying a multi-level selection menu in response to said respective menu descriptor.