Patent ID: 8352352

Claim:
A system, comprising: a web server, including a computer processor, producing a web page which is available on the Internet, wherein said web server interacts with remote users over the Internet; and an information determining part associated with said web server which receives an email and obtains information from said e-mail, said information being in a form which can interact with said web page being produced by said web server; wherein said information determining part recognizing at least one word in said emails, to determine automatically a desired action of said email, wherein said server hosts auctions of items for sale and maintains auction bids for items for sale and wherein said information determining part also sends e-mails that include information about items in said auctions for sale over the Internet, wherein said information determining part produces and sends messages which include a session identification indicator that identifies auction information, and that where said session identification indicator is a unique value that unambiguously represents an item in said auction information, and wherein said information determining part also stores probabilities of what users are likely to be requesting by said email, based on previous actions, and wherein said information determining part uses said probabilities, and uses said at least one word that was recognized, to determine an action to take based on said email.