Patent ID: 8705723

Claim:
A computerized method for scheduling a workforce, the method comprising: generating with a first processor a forecast requirement related to a volume of work to be handled by a first workforce and a second workforce, wherein the second workforce is remote from the first workforce; generating with a second processor work schedules for personnel of the second workforce based on the forecast requirement and skills of the personnel of the second workforce; receiving with the first processor information corresponding to the work schedules and the skills of the personnel of the second workforce that share work with the first workforce, wherein the work schedules comprise activities; correlating with the first processor the skills contained in the information with skills that are to be used for scheduling personnel of the first workforce; correlating with the fist processor the activities contained in the information with activities that are to be used for scheduling the personnel of the first workforce, wherein the correlating includes mapping the activities in the information with the corresponding activities of the first workforce; and generating with the first processor work schedules for the personnel of the first workforce based, at least in part, on a correlation between the skills of the personnel of the second workforce and the first workforce and a correlation between the activities of the personnel of the second workforce and the first workforce.