Patent ID: 8447639

Claim:
A method of providing queue messaging to resource requesters, the method comprising: determining or estimating by a computer system a position in a queue of a resource request for a first resource associated with a first requester, wherein: the resource request was received from a user terminal associated with the first requester; the first resource is an event ticket, and the queue is configured to queue at least requests for event tickets received from user terminals; determining or estimating by the computer system whether the requested resource will be available when the queued request is anticipated to be serviced based at least in part on: historical queue abandonment data with respect to ticket requests, and the determined or estimated queue position of the resource request; and at least partly in response to estimating or determining that the requested resource will not be available or is unlikely to be available when the queued request is anticipated to be serviced, transmitting by the computer system a message over a network to the user terminal from which the resource request from the first requester was received, the message indicating that the requested resource will not be available or is unlikely to be available when the queued request is anticipated to be serviced.