Patent ID: 8284760

Claim:
A non-transitory computer-readable storage medium having computer instructions stored thereon, the instructions comprising: instructions for detecting a calendar reminder event with associated calendar event data, the calendar event data specifying a scheduled event and a party associated with the scheduled event; instructions for transmitting to a presence services system a first request for presence information associated with an end user having a plurality of communication devices; instructions for receiving from the presence services system synthesized presence information corresponding to the end user; instructions for selecting a communication device from the plurality of communication devices according to the synthesized presence information such that a notice associated with the calendar reminder event is transmissible to the communication device, wherein the notice associated with the calendar reminder event specifies the party associated with the scheduled event; instructions for receiving from the end user a response to the notice associated with the calendar reminder event, wherein the response comprises a second request for contact information of the party associated with the scheduled calendar event data; instructions for in response to the second request, retrieving contact information of the party associated with the scheduled event data and transmitting the contact information to the communication device, in response to the second request, wherein the contact information comprises at least one of a phone number and an address of the party associated with the scheduled event, and wherein the second request is submitted by received from the end user by way of via an interactive voice response system.