Patent ID: 8810821

Claim:
A cloud administration system for managing service information in a network printing context, the system comprising: a processing module in communication with a plurality of print devices and a plurality of remote systems, wherein the processing module is located remotely from the plurality of print devices; and one or more storage modules in communication with the processing module, wherein the processing module is configured to: receive fault information from one of the plurality of print devices, store the received fault information in at least one of the storage modules, send at least a portion of the fault information to one or more of the remote systems in communication with the cloud administration system, receive, from the one or more remote systems, response information associated with the at least a portion of the fault information, aggregate the received response information into a set of response information, cause at least a portion of the set of response information to be displayed at one or more of: the print device from which the fault information was received, and a computing device associated with a service technician servicing the print device from which the fault information was received, wherein the cloud administration system operates as a shared resource for each of the plurality of print devices and the remote system.