Patent ID: 7693982

Claim:
A method of automated diagnostics and forecasting of service level objective (SLO) states, the method comprising: collecting, by a computer, datasets from metrics over time, each dataset including a state value representative of compliance with a service level objective; synchronizing, by the computer, the collected datasets; building, by the computer, a classifier model based on the datasets and their state values, wherein the model includes a number of SLO state representations equal to a number of unique SLO state values represented in the collected datasets; determining, by the computer, relevance scores for the metrics to indicate which of the metrics are more predictive of a corresponding SLO state and which of the metrics are less predictive of the corresponding SLO state; and determining, by the computer, a probability of a particular one of the SLO states by comparing selected metrics with the classifier model, wherein the selected metrics are metrics having higher relevance scores.