Patent ID: 7792273

Claim:
A call center processing system comprising: a network infrastructure interface for receiving an incident report from an external network; a media database; a memory coupled to the media database and the network infrastructure interface, the memory comprising: a media aggregation program comprising instructions for: accepting third party media associated with the incident report and obtaining third party classification information; selecting incident information from the incident report; building a media record based on the incident information and the third party classification information; and storing the media record and the third party media in the media database; and a dispatch program comprising instructions for: analyzing the incident information to determine an incident location; determining an incident coverage area around the incident location; preparing an incident alert for transmission; and initiating transmission of the incident alert to a subscriber entity within the incident coverage area of the incident location; a media collection program comprising instructions for: initiating transmission of a sensor activation instruction to a sensor within a sensor coverage area around the incident location; receiving supplemental sensor media from the sensor; and aggregating the supplemental sensor media in the media database with at least a portion of the incident information; and an investigation program comprising instructions for: applying an automatic update filter comprising match criteria against media classification and characteristic information to determine matching supplemental sensor media; and associating the matching supplemental sensor media with an investigation report; and a processor coupled to the memory for executing the media aggregation program, the dispatch program, the media collection program and the investigation program.