Patent ID: 7716595

Claim:
A system for presenting data to an agent on a graphical user interface of a computer system, the data comprising input data to troubleshoot a problem and troubleshooting steps to solve the problem, the system comprising: the graphical user interface comprising a display device; and a processor in communication with the graphical user interface and configured to: present input form fields in a first portion of the graphical user interface for the agent to input the input data; present the input data in the first portion of the graphical user interface; automatically determine based on the input data the troubleshooting steps to solve the problem using a software program operating in a background of the computer system; present at least some of the troubleshooting steps along with respective check boxes displayed next to the presented troubleshooting steps in a second portion of the graphical user interface; determine documentation to present based on troubleshooting the problem, at least a part of the documentation being duplicative of the input data presented in the first portion of the graphical user interface or the troubleshooting steps in the second portion of the graphical user interface, the documentation comprising a description section and at least one of a summary section and an independent test resolution section; present the documentation in a third portion of the graphical user interface, receive an input from the agent indicating to the system that a troubleshooting step of the presented troubleshooting steps has been performed, the input checking the check box next to the trouble shooting step that has been performed; and in response to and only after receiving the input, adding the troubleshooting step that has been performed to the description section of the documentation so that the troubleshooting step that has been performed is simultaneously visible in the second portion and the third portion of the graphical user interface, wherein the first, second, and third portions of the graphical user interface are simultaneously visible in their entirety.