Patent ID: 8244797

Claim:
An information supplementing method, comprising the steps of: including an operation terminal and at least one server, wherein in said server, recording, in a storage device, a service progress indicative of a degree of a progress of service and operation information in said service progress in pair or said service progress and service contents in said service progress in pair or said service progress, said operation information and said service contents in said service progress in pair as supplemental contents by a service progress dependent information storage unit; searching the storage device of said service progress dependent information storage unit for supplemental contents recorded as a pair with the same service progress as a current service progress by a service progress dependent information search unit; and obtaining, by a service progress dependent information answering unit, supplemental contents in said current service progress by said service progress dependent information search unit and by using said operation information contained in said supplemental contents, automatically operating user's operation related to a blank or selections on service contents in the current service progress and a transition between service contents in place of said user to control supplement of said user operation to reach a predetermined service progress from said current service progress, and providing the restored service contents to an operation terminal used by said user, wherein before recording said supplemental contents in said service progress dependent information storage unit, causing a user to select whether said supplemental contents are to be recorded or not, and controlling existence/non-existence of recording of the supplemental contents according to a selection result of said user applied through an input device, and when in the same service progress, a plurality of pieces of operation information are stored in said service progress dependent information storage unit, said service progress dependent information answering unit presents at least one operation information among said plurality of pieces of operation information to an output device as a candidate for operation to be supplemented, and a user is caused to input one supplement operation among said presented candidates for operation to be supplemented through an input device.