Patent ID: 7089280

Claim:
A system operable to represent a user of a plurality of message mediums and to independently respond to a person wishing to communicate with the user via an unattended one of said message mediums, the system comprising: a plurality of interface agents each coupled to a respective message medium and each operable to detect an unattended message received from the person, convert the unattended message into a written request, append the request with an identifier for identifying the person wishing to communicate with the user, and relay a result to the person; an authenticator operable to match the identifier with one of a plurality of known records, thereby authenticating the person; a classifier operable to create, store, and retrieve a classification associated with each record; a command creator operable to convert the request into a database query; an expert system operable to modify the query by applying a collection of rules; a database operable to store information relating to the user; and an output action generator operable to access the database, execute the query thereby generating the result based on the information in the database, and relay the result to the interface agents.