Patent ID: 8032395

Claim:
A computer implemented method for the automated processing of an order for at least one medical prescription, the method comprising: receiving said order, wherein said order is received through a predefined communication channel enabling the order to be received through at least one of mail, manual facsimile, paperless or electronic channels; assigning said order to at least one queue, wherein said queue is selected from a plurality of queues; tracking by a computer system the order through said plurality of queues; determining a length of time the order spends within any one queue; determining by the computer system whether the length of time said order spends in any one queue exceeds a predefined value; transmitting an alert to a user when the length of time said order spends in any one queue exceeds the predefined value; determining by the computer system amount of orders in a selected queue; processing by the computer system said order comprising executing actions by the computer to process said order from at least one initial queue to a final queue, through at least one intermediate queue, wherein said final queue results in said order for the at least one medical prescription shipped to a recipient of said order; and providing a predetermined level of access to at least one of the plurality of queues by a user responsive to a profile assigned to the user.