Patent ID: 8306044

Claim:
A queue management system, comprising: a client interface configured to receive information to facilitate communication with a mobile device of a queued individual in a client's queue; a server communicatively coupled to the client interface and configured to receive the information to facilitate communication with the mobile device of the queued individual, the server including a master database configured to store both information in a local database operated by a client system and usage information specific to use of the server by a client system, the local database configured to store information in addition to a name and a phone number of the queued individual in the client's queue, the server having logic configured to initiate a communication session at a desired time with the mobile device of the queued individual as instructed by the client system via the client interface; and a wireless messaging interface responsive to the server, the wireless messaging interface configured to establish connectivity over a wireless network with the mobile device of the queued individual, the messaging interface further configured to terminate connectivity with the mobile device and reestablish connectivity with the mobile device of the queued individual at the desired time to interactively communicate information related to a service and collect feedback from the queued individual, wherein the server stores the feedback, received from the queued individual indicative of their intent regarding an aspect of the service or services related to the queue, in the master database and presents the feedback via the client interface to the client system while the queued individual remains in the queue.