Patent ID: 7127494

Claim:
An information delivery system that is connected to communication networks, comprising: an information receiving module in communication with a plurality of communication networks, the information receiving module is for receiving a message from a sender in communication with a first communication network and for converting the message into a form suited for information processing units in communication with the information receiving module; detection means for detecting and distinguishing a first keyword from requested information in a first request of the converted message; an information routing module in communication with the information receiving module, the information routing module receiving the converted message and using the first keyword for selecting a first information processing unit and using a second keyword for selecting a second information processing unit, the second keyword being different from the first keyword and the second information processing unit being different from the first information processing unit, the information routing module having directing means for selecting and directing the converted message to the first information processing unit based on first keyword received from the sender; the first information processing unit having a database with a first command list; the first information processing unit using the first keyword to identify the first command list; the second information processing unit using the second keyword to identify a second command list; means for downloading the first and second command lists; first processing means for performing commands listed in the downloaded first command list associated with the first keyword; second processing means for performing commands listed in the downloaded second command list associated with the second keyword; sending means for sending a reply with results of the performed commands; an information sending module in communication with the first and second information processing units for converting the reply to a form suited for a receiver of the reply, the receiver being the sender or the receiver being in communication with a second communication network; and a user interface in communication with an information delivery server, the user interface having a terminal connected to the information delivery system for creating and maintaining a service product in the information delivery system.