Patent ID: 8675851

Claim:
A system for managing calls in a telecommunication network, the system comprising: a call management device including at least one first processor operable to: receive a signaling message, the signaling message including a plurality of signaling parameters, wherein at least one of the signaling parameters is unique to an incoming call; determine a unique customer handling parameter from the at least one signaling parameter included in the signaling message, the unique customer handling parameter associated with at least one call handling group predefined at the call management device, the at least one predefined call handling group specifying call handling requirements for the incoming call; generate a redirect query, the redirect query including the unique customer handling parameter; and a redirect server including at least one second processor operable to receive the redirect query, the redirect server including a plurality of differentiated routing partitions and operable to return to the call management device unique customer call routing information from the plurality of the differentiated routing partitions in response to the redirect query.