Patent ID: 7991824

Claim:
A non-transitory computer readable storage medium having computer-executable instructions for performing a method in a computer system to provide a secure working environment between an agent computer and a customer service provider, the method comprising the steps of: running an operating system from a read-only bootable media in a volatile memory of the agent computer; loading a set of computer instructions from said read-only bootable media into said volatile memory, said set of computer instructions causing the agent computer to run in a secure mode, wherein all persistent storage on the agent computer is disabled; establishing communication between the agent computer and the customer service provider; initiating an agent session to allow the agent computer to perform a job function associated with the customer service provider, wherein upon termination of the agent session, no permanent changes have been made to the persistent storage of the agent computer; and downloading at least one client application from the customer service provider into the volatile memory of the agent computer, wherein the at least one client application is an application allowing speech communication between an agent and a client via the agent computer.