Patent ID: 7228255

Claim:
A method for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement, said service level agreement being a contract between the service provider and the customer, said method comprising: adjudicating measurement data to correct the measurement data in accordance with at least one adjudication element, each adjudication element identifying a rule specifying how to correct the measurement data; transforming the adjudicated measurement data into operational data by merging the adjudicated measurement data using a logic specified in the service level agreement; evaluating the operational data by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified; qualifying the operational data after said evaluating, said qualifying comparing the evaluated operational data with specified service level targets for at least one service level period during which the service has been performed, said qualifying identifying from said comparing data points selected from the group consisting of good data points of the operational data meeting the specified service level targets, bad data points of the operational data not meeting the specified service level targets, and combinations thereof, wherein said adjudicating, transforming, evaluating, and qualifying are performed by software modules of an execution engine; and outputting the qualified operational data.