Patent ID: 8649500

Claim:
A communication link establishment and management system for dynamically allocating agents automatically during outbound calling in order for a selected agent to assist in establishing a communication connection between a user and a target, comprising: the communication link establishment and management system configured to selectively establish a communication channel between a user and a target, wherein the user is knowledgeable about a subject matter of a call with the target, and wherein the communication link establishment and management system including an agent application for interfacing with a plurality of agents and configured to selectively link to said agents to assist the system in completing outbound call attempts, the communication link establishment and management system having a data store for storing agent characteristic information for each agent; the communication link establishment and management system being operative to initiate a plurality of outbound calling attempts to establish communication between a plurality of users with a plurality of targets, and to automatically establish a link with an agent selected from a group of available agents when human intervention is desired to finish a calling attempt; and the communication link establishment and management system being programmed to automatically select an agent to assist with a calling attempt when human intervention is desired by determining a best available agent based upon stored agent characteristic information for said selected agent.