Patent ID: 8332310

Claim:
A system comprising: a computer network communicating with a memory; the memory communicating with a processor for facilitating handling of a post-transactional credit account dispute; and the processor, when executing a computer program, is configured to: store a plurality of pre-existing dispute handling forms relating to credit account disputes, the forms having pre-defined content capable of being viewed and field-populated, wherein the forms include initiator forms arranged in an initiator form selection and responder forms arranged in a responder form selection, wherein an electronic inbox allows viewing and accessing of the forms; receive commands from a dispute-resolution initiator; receive commands from a dispute-resolution responder, wherein each form that is field-populated is only accepted for processing in response to the form identifying the post-transactional credit account dispute, the initiator, and the responder, and wherein a field-populated initiator form is made available to the responder via an electronic responder inbox corresponding to the responder and a field-populated responder form is made available to the initiator via an electronic initiator inbox corresponding to the initiator.