Patent ID: 8094796

Claim:
A customer responding system, including a PBX (Private Branch eXchange) connected to an external telephone network, which selectively connects a calling signal from the external telephone network to one internal line in an internal telephone network, plural telephone terminals connected to the internal telephone network, and plural computer terminals connected to each other through a predetermined network, which is placed, individually corresponding to the telephone terminal, the system comprising: a call back message input configured to accept the inputting of a call back message with designating the computer terminal corresponding to the requested telephone terminal, when the PBX can not get the requested telephone terminal amongst the plural telephone terminals, to receive a calling signal from the external telephone network; a call back data sender configured to send a call back data, which is classified in predetermined items to indicate the content of a received call to be notified, based on the call back message accepted by the call back message input, to the designated computer terminal through the network; a call back data receiver configured to receive the call back data sent by the data sender; and a call back data display configured to display the received call back data in the designated computer terminal and, in response to designation of the displayed call back data from the computer terminal, identifiably displaying that the designated call back data is being responded to.