Patent ID: 8839325

Claim:
A method of managing video content quality, the method comprising: receiving video performance testing data at a video quality prediction system from a testing system, wherein the testing system varies values of a plurality of network performance metrics during a testing time period to obtain the video performance testing data, and wherein the video performance testing data includes video quality measurements received by a field deployed set-top box device during the testing time period; determining a video quality model based on the video performance testing data at the video quality prediction system; receiving network characteristic data at the video quality prediction system, the network characteristic data collected from a plurality of network elements, wherein the plurality of network elements is included in a network that links a video head-end with a particular set-top box device; applying, at the video quality prediction system, the network characteristic data with the video quality model to determine a predicted quality of video content to be delivered to the particular set-top box device; and in response to the predicted quality of video content being less than a threshold: identifying, at the video quality prediction system, a particular network element of the plurality of network elements that fails to satisfy a network element threshold, wherein an identification of the particular network element is based on the network characteristic data; and outputting data identifying the particular network element from the video quality prediction system.