Patent ID: 8260871

Claim:
A method of identifying diagnostic data for communication from a first site to a second site, the method comprising: receiving, by a computer system at the first site, a request to create a package to be communicated from the first site to the second site; identifying, by the computer system, a first set of one or more incidents in response to the request, each incident corresponding to an error in a system at the first site; identifying, by the computer system, a second set of incidents correlated to the first set of incidents, wherein each first incident in the first set of incidents is correlated to a second incident in the second set of incidents, correlation being based upon information values stored by correlation keys in metadata associated with the incidents, and a first value stored by a correlation key in metadata associated with the first incident is the same as a second value stored by the correlation key in metadata associated with the second incident; determining, by the computer system, diagnostic data for the first set of incidents and the second set of incidents; and preparing, by the computer system, a package comprising the diagnostic data determined for the first set of incidents and the second set of incidents.