Patent ID: 8046342

Claim:
A method for providing a real time answering service using communication media capable of transmitting and receiving data and voice, the method comprising: (a) inputting, by using a processor, question information from a questioner terminal connected to a real time answering service server through communication media; (b) checking, by using a processor, a plurality of allowable answerers and transmitting the question information to the plurality of allowable answerers by the real time answering service server; (c) receiving, by using a processor, a plurality of types of answer information from the plurality of allowable answerers; (d) creating, by using a processor, a plurality of evaluation pages associated with the plurality of types of answer information by the real time answering service server; (e) transmitting, by using a processor, the plurality of evaluation pages to the plurality of allowable answerers; (f) evaluating, by using a processor, each of the plurality of types of answer information by each of the plurality of answerers, wherein each of the plurality of answerers is prevented from evaluating his own answer information, transmitting the evaluated plurality of types of answer information to the real time answering service server, and picking a single top-scored type of answer information among the evaluated plurality of types of answer information; and (g) transmitting the single top-scored type of answer information to the questioner terminal through at least one of the communication media by the real time answering service server.