Patent ID: 8751596

Claim:
A method for electronic communication management, the method comprising: monitoring, by a computing device, a plurality of electronic communication sources for receipt of electronic communications associated with a user, wherein the electronic communication sources include at least two of electronic mail (e-mail), Short Message Service (SMS)/text message communication, voicemail communication, or social networking communication; monitoring, by a computing device, in real-time, one or more business performance metrics associated with a business that employs the user and one or more industry performance metrics associated with an industry that includes the business; determining, by a computing device processor, that one or more of the electronic communications are priority communications by searching the plurality of electronic communications for user-defined key words and determining that the one or more electronic communications are priority communications based on (1) at least one of currently monitored business performance metrics and currently monitored industry performance metrics and (2) occurrence of one or more of the user-defined key words in the plurality of electronic communications; monitoring, by a computing device, for an occurrence of the user acknowledging or responding to the priority communications within a predetermined period of time; and in response to determining that the user has not acknowledged or responded to a priority communication within the predetermined period of time, communicating, by a computing device, an electronic notice of the one or more priority communications to the user.