Patent ID: 8903732

Claim:
A non-transitory computer-readable storage medium, comprising computer instructions which, responsive to being executed by a processor, cause the processor to perform operations comprising: directing a set top box to present a graphic user interface for soliciting a plurality of consumer appraisals corresponding to a plurality of users associated with the set top box for media programs consumed at the set top box; receiving from the set top box the plurality of consumer appraisals generated by the plurality of users associated with the set top box; determining a consumer preference from the plurality of consumer appraisals; determining a level of technical expertise of a subscriber associated with the set top box; sending to the set top box a proposed modification to an operational feature of the set top box according to the consumer preference determined from the plurality of consumer appraisals, wherein the proposed modification comprises a modification of a command menu of the set top box, wherein the modification of the command menu includes reducing an amount of information in a help menu based on the level of technical expertise of the subscriber; and receiving from the set top box an acceptance of the proposed modification to the operational feature of the set top box, wherein the proposed modification is not of settings for digital video recorder recordings.