Patent ID: 7653694

Claim:
A computer-implemented method for displaying an e-mail containing a Web-based form, the computer-implemented method comprising: receiving an e-mail address in an e-mail client; in response to receiving the e-mail address in the e-mail client, resolving the e-mail address, wherein resolving the e-mail address comprises: querying at least one e-mail directory to resolve the e-mail address, the e-mail address being associated with the Web-based form, wherein querying the at least one e-mail directory comprises: locating a form schema associated with the e-mail address and a corresponding Web site, and populating an e-mail address object with the form schema, and receiving the e-mail address object containing the form schema from the Web site; upon receiving the e-mail address object containing the form schema, displaying the Web based form in the e-mail client; receiving a signal to send the Web based form; and sending the e-mail containing the Web based form along with data associated with the Web-based form upon receiving the signal to send the Web based form, wherein sending the e-mail containing the Web based form along with the data associated with the Web-based form comprises sending the e-mail to a Web server configured for: receiving the e-mail containing the Web based form, processing the Web based form, wherein processing the Web based form comprises processing the data associated with the Web based form to determine a person designated to respond to the Web based form, and routing the Web based form to the determined designated person.