Patent ID: 6962531

Claim:
A system for providing service to customers at service locations, each service location having a communication device adapted to communicate one or more events pertaining to a service event for a customer at the service location, the system comprising: a decisioning system communicatively coupled to the communication devices to receive the events, and including a plurality of rules for scheduling the events for service, the decisioning system selecting a primary service attendant from a plurality of service attendants for servicing each event; a communication system communicatively coupled to the decisioning system to transmit a message to the primary service attendant selected for an event, the message indicating the service location at which the event is to be serviced; and a plurality of message receivers, used by the service attendants, the primary service attendant using a message receiver to receive the message from the communication system, wherein the service locations are gaming machines, and the communication devices communicate game events to a gaming machine management system.