Patent ID: 8356048

Claim:
A method comprising: providing, by a server, a structured forum comprising: a rating module configured to receive a user rating associated with a knowledge item, and a database interface module configured to access: a certified knowledgebase comprising a first set of knowledge items having a user rating greater than a predetermined threshold, and general knowledgebase comprising a second set of knowledge items having a user rating less than the predetermined threshold; comparing a user rating associated with a selected knowledge item in the second set of knowledge items in the general knowledgebase with the predetermined threshold and moving the selected knowledge item to the first set of knowledge items in the certified knowledgebase if the user rating exceeds the predetermined threshold or maintaining the selected knowledge item in the second set of knowledge items in the general knowledgebase if the user rating is less than the predetermined threshold; receiving, by the structured forum, a set of community tag terms for association with one or more knowledge items; receiving, by the structured forum, a query comprising a tag term selected by a user from the set of community tag terms; searching at least one of the certified knowledgebase or the general knowledgebase for one or more matching knowledge items associated with the query; and providing an ordered list of the one or more matching knowledge items identified by the search, wherein the ordered list is arranged based on the user rating associated with the one or more matching knowledge items.