Patent ID: 8374326

Claim:
A method for intelligent routing, comprising: triggering an incoming call to an intelligent routing processing module at a designated trigger point; triggering, by the intelligent routing processing module, an intelligent routing service, acquiring relevant information of the incoming call and composing at least one intelligent routing trigger condition of the incoming call with the relevant information; wherein the relevant information of the incoming call comprises a called attribute identity, an incoming call attribute, called presence information and current time; matching the intelligent routing trigger condition of the incoming call with preset intelligent routing trigger conditions and obtaining at least one intelligent routing policy comprising more than one intelligent routing contact manner with a processing order; wherein the matching the intelligent routing trigger condition of the incoming call with preset intelligent routing trigger conditions and obtaining at least one intelligent routing policy comprises: matching the called attribute identity, the incoming call attribute, the called presence information and the current time of the incoming call with all preset intelligent trigger conditions in turn, to obtain the at least one intelligent routing policy; routing the incoming call according to the intelligent routing contact manner in the at least one intelligent routing policy.