Patent ID: 7362456

Claim:
An output management method for an information processing apparatus, which can communicate with a first output apparatus having a copying function of printing based on a scanned document image, and a second output apparatus having a print function of printing image data transmitted from an external device in a predetermined format, and comprises a server function of managing output jobs in the first and second output apparatuses, comprising: a first acquisition step of acquiring first output job information of a copy job to be executed by the first output apparatus before an occurrence of any obstacle that disturbs execution of a copy job; a detection step of detecting the occurrence of any obstacle that disturbs execution of a copy job during execution of a copy job in the first output apparatus; a substitution output step of controlling the second output apparatus to execute a substitution print process based on the first output job information upon detection of occurrence of the obstacle during execution of the copy job in the first output apparatus in the detection step; and an updating step of reflecting the first output job information onto a second job output queue of the second output apparatus, wherein the substitution output step includes a step of transmitting a job on the basis of the second job output queue updated in the updating step.