Patent ID: 7035808

Claim:
A method of selecting a resource for a work item, comprising: determining by processor available resources that possess skills needed by the work item; for each of the determined resources, determining by processor a business value RSBV of having the resource service the work item, the business value being a measure of qualification of the resource for servicing the work item based on skills of the resource and skill requirements of the work item, wherein RSBV n = ∑ i = 1 ⁢ ⁢ ( A n , i ⁢ ⁢ xBR 1 , i ) , where A n,i represents the skill level of resource n for skill i, and BR l,i represents a skill weight for the work item for skill i, across all defined skills; for each of the determined resources, determining by processor a value RTV to the resource of servicing the work item, the value to the resource being a measure of how serving the work item by the resource helps or hurts goals of the individual resource, wherein RTV n = ∑ i = 1 ⁢ ⁢ ( T n , i ⁢ ⁢ xTW n , i ) , where T n,i represents a value of resource n for a resource treatment i, and TW n,i represents a weight of resource n for resource treatment i, across all resource treatments; and selecting by processor a determined resource that has a best combined value of the business value and the value to the resource, to serve the work item.