Patent ID: 8065602

Claim:
A non-transitory computer readable medium containing instructions that perform acts comprising: in relation to a particular service account of a customer, displaying, to a support representative servicing the service account, a first form containing fields for a name of the customer, an identification number of the service account, and a call back telephone number of the customer and containing a submission button that remains inactive until the fields for the name, the identification number, and the call back telephone number are completed; receiving data into the field for the identification number of the service account; subsequently displaying, to the support representative, a second form containing fields for at least the customer name and the call back telephone number and upon receiving data into the fields of the second form for the customer name and the call back telephone number, then re-displaying the first form including the name and call back number received within the second form and activating the submission button of the first form; determining whether the submission button of the first form is selected but not activated; if the submission button is selected but not activated, prompting the support representative to enter the call back number; and upon activating the submission button of the first form, loading the data from the first form into a tracker database for maintaining the data from the first form for access by other support representatives.