Patent ID: 7003473

Claim:
A system for supporting the management of an integrated communications provider (ICP), said system comprising: a computer processor means for inputting and processing information necessary to the management of an ICP; wherein the computer processor further comprises a graphical user interface for displaying information or data entry prompting requests to a human operator; a pre-order management component comprising instructions for retrieving customer service records from telecommunication service providers and parsing said customer service records into reports containing equivalent ICP services; a gateway for transferring information to and receiving information from telecommunication service providers; a service management component comprising instructions for creating and tracking work plans; wherein said work plans comprise a work activity event for performing installation or troubleshooting of each sub-model component of a telecommunications service provided by the ICP to a customer; a circuit management component comprising instructions for creating a hierarchal list comprising ICP on-net circuit assignments and off-net circuit assignments; wherein said circuit management component further comprises instructions for creating a cutover work plan; wherein said circuit management component further comprises an automatic means of receiving requests from trading partners of the ICP; wherein said requests from trading partners are either rejected or inserted into said hierarchal list; a design management component comprising instructions for automatically selecting a communications service model; decomposing said service model into sub-model components and creating a communications design therefrom and; wherein said design management component further comprises instructions for automatically issuing service requests to ICP trading partners and an optimizing algorithm, said optimizing algorithm determining an origin of supply of the sub-model components.