Patent ID: 8793363

Claim:
A system, comprising: a memory to store computer-executable instructions; and a processor, communicatively coupled to the memory, that facilitates execution of the computer-executable instructions to perform operations, comprising: facilitating generation of an interface, between a device and services and applications for the device, wherein the interface includes a functionality to create the services and the applications; managing an availability and a performance of the services and the applications across a service plane and a control plane, wherein the service plane includes a data path associated with the services and the applications and the control plane includes a service policy used to maintain the services and the applications; providing solution responses in response to detection of any of network, service, and application problems; invoking a business rule and an automated action to resolve a system problem, wherein the automated action includes a notification of service level agreement management billing of other systems that is tiered according to a business impact assessment and wherein the business impact assessment includes an analysis of a revenue impact of the system problem, a balanced assessment of a revenue impact and a cost impact of the system problem, a subscriber affected by the system problem, opinion data representing a public opinion of the system problem, a competitive advantage of the system problem and operational dependencies of the system problem including an inter-carrier dependency, and inter-service dependency, a regulatory mandate, and a criticality in time of disaster dependency; and storing the network, service, and application problems, and the solution responses associated with the network, service, and application problems.