Patent ID: 7920843

Claim:
A method of connecting a call with an alarm system to a monitoring system to establish a voice communication session between the alarm system and an operator handling an alarm event for the alarm system, the method comprising: receiving, by an intermediary alarm server, alarm data over a wireless data channel, the alarm data being transmitted from a wireless communication module included in an alarm system in response to the alarm system detecting an alarm event, the alarm data indicating the alarm event and the intermediary alarm server being different from the alarm system; establishing, over a wireless voice channel, a first call between the wireless communication module and the intermediary alarm server; associating, by the intermediary alarm server, the alarm data with the first call between the wireless communication module and the intermediary alarm server; based on association of the alarm data with the first call between the wireless communication module and the intermediary alarm server, coordinating, by the intermediary alarm server, a voice communication session between the alarm system and a monitoring system that is different from the intermediary alarm server and the alarm system, the coordinating comprising: transmitting, by the intermediary alarm server, the alarm data to the monitoring system over a wired communication medium; establishing, over the wired communication medium with which the intermediary alarm server transmitted the alarm data to the monitoring system, a second call between the monitoring system and the intermediary alarm server; and connecting, by the intermediary alarm server, the first call established, over the wireless voice channel, with the wireless communication module to the second call established, over the wired communication medium, with the monitoring system, thereby establishing the voice communication session between the alarm system and the monitoring system.