Patent ID: 7519163

Claim:
A multichannel content personalization system for enabling communication between a caregiver and a call recipient, comprising: a receiver for receiving prerecorded audio segment data, caregiver data and call recipient data, wherein the prerecorded audio segment data includes a plurality of entertainment program segments and health dialogue segments to be played to one or more call recipients and a plurality of question segments seeking response data from the one or more call recipients; a storage device for storing the prerecorded audio segment data, caregiver data and call recipient data; a processor for generating call plan data based upon the call recipient data and prerecorded audio segment data, wherein the call plan data determines which of the prerecorded audio segments will be played and the sequence of the prerecorded audio segments in each telephone call to a call recipient, and wherein the call plan data for each call recipient includes at least one entertainment program segment, one health dialogue segment, and one question segment in each telephone call; and a server for generating each telephone call to the call recipient by playing prerecorded audio segments to the call recipient in accordance with the call plan data for the call recipient; wherein the processor receives the response data from the call recipient during the telephone call and generates status data concerning the call recipient for the caregiver based upon the caregiver data and the response data.