Patent ID: 7865377

Claim:
A computer-implemented method, the method comprising: receiving from a consumer, by a computer configured to connect consumers with providers of medical services, a search for a provider of medical services based on search criteria; generating by the computer an ordered list of providers that satisfy the search criteria, the order of providers being based on a provider rating of each provider included in the list; and receiving a selection of one of the providers from the consumer; establishing an engagement over the Internet between the consumer and the selected one of the providers to connect the consumer and the selected one of the providers in real time; subsequent to establishing the engagement between the consumer and the provider, requesting feedback from the consumer related to the engagement during a process for disconnecting the consumer from the provider; updating, by the computer, the provider rating based, at least in part, on the received feedback if the consumer provides feedback about the provider; and charging an additional amount if the consumer fails to provide feedback about the provider.