Patent ID: 7039387

Claim:
A mobile worlcforce communication system for a commercial business with a mobile sales and/or service workforce comprising: a mobile workforce dispatch system that is configured to dispatch the mobile workforce of the commercial business to perform sales and/or service tasks for the commercial business; a plurality of wireless terminals that are carried by the mobile workforce of the commercial business and are configured to communicate with the mobile workforce dispatch system to allow the mobile workforce to respond to dispatches to perform the sales and/or service tasks for the commercial business; the mobile workforce dispatch system being further configured to accept an AMBER alert notification and to broadcast a mobile workforce AMBER alert message that comprises a description of an abductee and an identification of a location of an abduction, to the plurality of wireless terminals in response thereto so that the mobile workforce can be apprised of an AMBER alert while performing the sales and/or service tasks for the commercial business; and an AMBER gateway that is configured to receive a telephone call directly from a member of the mobile workforce of the commercial business without going through the mobile workforce dispatch system, in response to a potential sighting related to an AMBER alert and to direct the telephone call to an authority who is responsible for the AMBER alert.