Patent ID: 8406405

Claim:
A teleconferencing system, comprising; a computer system having a user interface; a switch that interconnects a plurality of callers and a first facilitator on a communication medium; and application software controlling said switch; wherein said application software causes said switch to interconnect said plurality of callers and said first facilitator into a teleconference; wherein said application software enables said first facilitator to send instructions on how callers can initiate transfer to another party; wherein said application software uses said switch to determine if a caller has initiated a transfer to said another party; and wherein said application software uses said switch to transfer a caller who has initiated a transfer to said another party; wherein said user interface informs said first facilitator that a caller has been transferred; wherein said application software causes said computer system to provide data to said first facilitator about a transferred caller; and wherein said application software causes said computer system to retrieve information associated with the plurality of callers from a database.