Patent ID: 7471692

Claim:
A method for evaluating and selecting channel resource devices, comprising the steps of: providing a communication platform comprising at least one ingress port, at least one egress port, and a plurality of channel resource devices, in which said channel resource devices operate to establish call connections in the communication platform between the at least one ingress port and at least one egress port; providing a channel evaluator, the channel evaluator coupled to the plurality of channel resource devices in the communication platform; receiving an incoming call and determining, at a call router, that the call needs to be assigned to an appropriate channel resource device, the call router coupled to the channel evaluator; obtaining, at the channel evaluator, connection outcome results of previous call connections handled by the channel resource devices wherein the connection outcome results are indicative of channel resource device failures; after obtaining connection outcome results, generating, at the channel evaluator, a statistical analysis based at least in part, on the connection outcome results of previous call connections handled by the channel resource devices wherein the generated statistical analysis provides an indication of reliability of the channel resource devices located in the communication platform; and assigning, at the call router, the incoming call to at least one available channel resource device of the plurality of channel resource devices, said at least one available channel resource device selected at least in part, in response to the generated statistical analysis in the selection.