Patent ID: 8037359

Claim:
An operation management system, comprising: a process execution apparatus for executing a process on a management target; an information management apparatus for managing information regarding the management target as management information; and a process analyzing apparatus, the process execution apparatus including: a setting-information transmitting unit, for each processing contained in the process, transmitting, as setting information, an update request to update the management information for the management target for the processing in accordance with the content of the processing together with processing identifying information for identifying the processing to the information management apparatus; and an execution-history storing unit storing, as execution history information, an execution history of each processing contained in the process in association with the processing identifying information corresponding to the processing, the information management apparatus including: a management-information updating unit updating the management information on the basis of the setting information acquired from the process execution apparatus; and a setting-history storing unit storing, as setting history information, an update date and time being the date and time when updating processing of the management information was executed by the management-information updating, management-target identifying information for identifying the management target corresponding to the management information being the target for the updating processing, and update-result information indicating that the updating processing is successful or unsuccessful in association with the processing identifying information contained in the setting information, the process analyzing apparatus including: a processing-identifying-information acquiring unit acquiring, from the setting history information, processing identifying information that is associated with the same management-target identifying information as management-target identifying information associated with update-result information indicating that the updating processing is unsuccessful and that is associated with an update date and time within a specific period of time from the update date and time associated with the update-result information indicating that the updating processing is unsuccessful; and a failure-cause-processing estimating unit determining, from the execution history information, processing corresponding to the processing identifying information acquired by the processing-identifying-information acquiring as the processing that is the cause of the failure of the processing corresponding to the processing identifying information associated with the update-result information indicating that the updating processing is unsuccessful.