Patent ID: 7882439

Claim:
A computer-implemented method for generating a user interface for network management, comprising: providing, via a processor, a first view showing text input by a user indicative of customer identification data corresponding to a customer in a network, wherein the customer identification data is received by a server accessible by the user; providing, via the processor, a second view showing stored information corresponding to the customer identification data, wherein the server accesses a database to retrieve the stored information and provides actual path information corresponding to a customer based on the stored information to the user interface; providing, via the processor, a third view showing a graphical representation of a customer path corresponding to the actual path information, the graphical representation being generated in response to the actual path information retrieved from the database by the server, wherein the customer path includes heterogeneous network components that support a specific service for the customer and that are intermediately implemented between a services server and a client computer, wherein different types of the intermediate heterogeneous network components are graphically distinguished; and displaying the first view, the second view, and the third view simultaneously on at least one tangible display.