Patent ID: 8204779

Claim:
A computer-implemented method for high performance capability assessment of a revenue asset agency, comprising: defining, by a processor coupled to a machine-readable memory, a multidimensional revenue asset industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table further defining a customer interaction platform including: a ‘Basic’ performance level specifying ‘Basic’ performance assessment criteria; a ‘Competitive’ performance level specifying ‘Competitive’ performance assessment criteria; a ‘Market Leading’ performance level specifying ‘Market Leading’ performance assessment criteria; establishing customer management performance assessment criteria, wherein the ‘Basic’ performance assessment criteria includes a first criteria where customer base is segmented by factors: tax types, channels, volume of transactions, and amount of revenue; wherein the ‘Competitive’ performance assessment criteria includes a first criteria where a customer base is segmented by traditional factors and current behavior; and wherein the ‘Market Leading’ performance assessment criteria includes a first criteria where the customer base is segmented dynamically based on market trends, customer care levels, optimization, current behavior, and desired behavior; receiving, through a communication interface coupled to the processor, an input specifying a revenue industry area and a revenue industry key assessment area (KAA) with the revenue industry area for analysis; searching, by the processor, the multidimensional revenue asset industry performance reference set for a matching key assessment performance reference table that matches the revenue industry area and the revenue industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance level for the revenue industry key assessment area (KAA).