Patent ID: 7398219

Claim:
A method of processing a bodily injury insurance claim comprising: providing a database, each entry in the database comprising a message code and a corresponding message text; customizing the message text of at least one of the entries for a particular insurance company during an installation of an insurance claims processing program on a computer system, wherein said customizing the message text comprises modifying the message text of the at least one entry during the installation; sending an insurance claim to the insurance claims processing program, wherein the insurance claims processing program: automatically generates one or more processing steps in response to the insurance claim, automatically displays one or more processing steps to a user; automatically generates a request to display a message to the user based on the displayed processing steps, wherein the request comprises a requested message code; automatically searches the database for a matching entry which matches the requested message code, wherein the database stores a plurality of entries including the matching entry; automatically retrieves the matching entry from the database in response to said searching the database for the matching entry which matches the requested message code, wherein the matching entry comprises a matching message text; automatically displays the matching message text corresponding to the requested message code to the user along with one or more of the displayed processing steps, wherein the message text is configured to assist the user in processing the insurance claim using the insurance claims processing program; receives input from the user relating to the insurance claim; automatically estimates a bodily injury general damages value of the insurance claim based on input from the user, wherein the insurance claim comprises a bodily injury claim; and displays the estimated value to the user.