Patent ID: 8693672

Claim:
A method for providing an information assistance service, comprising: receiving an information assistance call from a caller in an information assistance system, said information assistance system having a plurality of operator terminals and a plurality of servers for handling certain directory operation to support said operator terminals in handling said information assistance call, wherein said information assistance call is serviced by an operator terminal in the system; generating, by said operator terminal, a temporary file corresponding to said call having: an identifier identifying the call, an event message representing an event that has occurred at said operator terminal with respect to the call, and user specific information retrieved from a stored user profile that includes preferences of said caller and that are related to said event that has occurred at said operator terminal with respect to the call, wherein said temporary file is maintained at a call tracking server in said system for at least the duration of said call; within the call, said operator terminal identifying at least one of said plurality of servers to support a request by said caller and transferring a service request including a URL (Uniform Resource Locator) identifying said temporary file for said call; receiving by said identified supporting server said service request, including said URL; accessing, by said supporting server, said temporary file associated with the call using said URL included in said service request; and obtaining the data, from the temporary file by the supporting server; and the supporting server servicing the request based on at least in part information contained in said temporary file in accordance with information regarding said event message representing an event that has occurred at said operator terminal as well as in accordance with said user specific information from said user profile.