Patent ID: 8494878

Claim:
A system for personalized customer service comprising: a medical professional interface unit in a medical facility that includes a first processor, first memory and first radio interface circuit, electrically coupled to a first radio antenna adapted for communication within said medical facility, said first processor being able to access medical records and receive treatment instructions from medical personnel; a personal agent unit adapted to be carried by a patient as that patient approaches and enters said medical facility, that includes a second processor, second memory and second radio interface circuit electrically coupled to a second radio antenna adapted to communicate with said medical professional interface unit within said medical facility, the personal agent adapted to automatically establish a wireless communication link between said personal agent and the medical professional interface and wirelessly notify the medical professional interface unit, that said personal agent has entered the medical facility; the medical professional interface unit adapted to communicate said treatment instructions to the personal agent unit via said radio link within said medical facility; the personal agent unit having an indicator device under control of said second processor that can display reminders to purchase medication and/or reminders to take medication.