Patent ID: 8219463

Claim:
A method, comprising: enterprise logic, implemented on one or more computer devices, receiving information indicating a plurality of items to be delivered to at least one delivery address according to a tote delivery service, wherein the information is received via a network site on which the plurality of items are offered, wherein the tote delivery service delivers items to a plurality of delivery addresses in totes on scheduled tote delivery days, wherein the totes are reusable totes configured to be delivered to the delivery addresses on tote delivery days and picked up from the delivery addresses on subsequent tote delivery days; the enterprise logic directing the placement of at least one of the plurality of items into each of one or more totes at a tote delivery service facility to be delivered to the at least one delivery address on a scheduled tote delivery day; the enterprise logic directing the delivery of the one or more totes from the tote delivery service facility to the at least one delivery address on the scheduled tote delivery day; the enterprise logic receiving via a returns interface of said network site an indication of at least one item to be returned in a previously delivered tote on a scheduled tote delivery day, wherein the returns interface provides at least one user interface element via which customers indicate to the enterprise logic that particular items are to be placed in totes to be returned to the tote delivery service facility on particular scheduled delivery days; and during said delivery, picking up from one or more delivery addresses one or more totes delivered on a previous tote delivery day for return to the tote delivery service facility; wherein at least one of the totes returned to the tote delivery service facility contains the at least one item to be delivered to one or more entities.