Patent ID: 8543916

Claim:
A system for recording activity in an information technology infrastructure, comprising: one or more processors configured to: monitor a collaboration activity between a plurality of users of an information technology infrastructure, wherein the collaboration activity is associated with a first information technology troubleshooting process; determine that the collaboration activity causes change in content of a document of the information technology infrastructure; generate a record of the collaboration activity in response to the determination that the collaboration activity causes the change in content; determine that the change in content interferes with performance of the information technology infrastructure; undo the change in content based on the generated record in response to the determination that the change in content interferes with performance of the information technology infrastructure; monitor another collaboration activity associated with a second information technology troubleshooting process having one or more characteristics that are same as the first information technology troubleshooting process; and generate a conformity report that indicates whether the second information technology troubleshooting process conforms to the collaboration activity.