Patent ID: 8244668

Claim:
A system comprising: a processor operable to execute instructions; a storage device; and a memory device holding data including instructions operable on the processor to manage one or more databases with data stored in the storage device, the instructions operable to manage: a user database having user records, each user record having a user identifier; a document database having document records, each document record associates a document and a document identifier; a group database having work group records, wherein a group record associates one or more user identifiers with a group identifier; a queue database having one or more queue records, wherein a queue record associates the group and/or user identifiers with a queue identifier; a template-queue database having template-queue records, wherein a template-queue record associates the queue identifier with a workflow template identifier; a workflow template database having workflow template records, wherein a workflow template record defines a workflow process for multiple document types, includes one or more queues involved in the workflow processing of the document type by individuals, groups, or entities assigned to a respective queue, and associates the workflow template identifier with a form code; and a package database having package records, wherein a package record associates the workflow template identifier with one or more document identifiers, wherein the form code indicates a particular document type and the one or more queues involved in the workflow processing of the particular document type.