Patent ID: 8145275

Claim:
A system for providing help to users of mobile phones within a wireless network, the system comprising: at least one mobile phone associated with a user, wherein the mobile phone includes: user input buttons, a display device, and a middleware application for providing messaging capabilities, wherein the mobile phone is configured to display on the display device at least two messaging help addresses associated with help services for providing help to the user by way of messaging transactions, wherein at least one of the messaging help addresses is automatically or initially added to a list of messaging addresses displayed by the mobile phone and can not be removed by the user, and wherein messaging capabilities are available on the mobile phone through a first messaging help address, and no other services are activated on the mobile phone; at least one help facility mapped to the at least two messaging help addresses, wherein the help facility is configured to: receive a user-initiated message help request from the mobile phone based on user actuation of the input buttons and selection of the first messaging help address, determine an appropriate response based on the received user-initiated message help request, provide at least one message help response for display on the mobile phone to assist the user, and automatically provide a message to the mobile phone upon the detection of a predetermined event, wherein the predetermined event comprises at least one of a location of the mobile phone, a wireless service account status, a current wireless network communicating with the mobile phone, and a recent messaging registration of another user within the wireless network; and at least one telecommunications server coupled to the mobile phone and the help facility by way of the wireless network, wherein the telecommunications server includes a messaging facility for facilitating communication between the mobile phone and the help facility.