Patent ID: 8869057

Claim:
A server in combination with a manager terminal, the server connected via a communication line to operator terminals including a telephone function and the manager terminal including a display unit in a contact center, the server comprising: a memory unit configured to store: an operator identification table for storing data that enables identification of operators operating the operator terminals on an hourly basis by associating seat IDs uniquely indicating the operator terminals and operator IDs identifying the operators operating the operator terminals; and a layout table for storing layout data that indicates layout locations of the operator terminals based on the seat IDs, and for storing task identification data that corresponds to a task associated with the seat ID; a unit configured to receive operational status data, which is transmitted from the operator terminals, and which indicates operational statuses of the operator terminals, together with the seat IDs; a unit configured to read the layout data from the layout table; a unit configured to generate display data based on the seat IDs from the read layout data to display a seat layout image indicating operational statuses that are different depending on types of the received operational status data, and to transmit the display data to the manager terminal; and a unit configured to selectively transmit notice data to the operator terminals based on a determination of a number of operator terminals having, in the layout table, task identification data that corresponds to a task to a threshold, wherein the manager terminal comprises a listing of audio recording data, the audio recording data comprising conversation contents which have been recorded, with a “seat ID” and a “audio recording start date and time” as keys, wherein the unit configured to selectively transmit notice data to the operator terminals is further configured to transmit the notice data only to the operator terminals having, in the layout table, task identification data that corresponds to the task and having the operational status that does not indicate readiness to accept the task when the number of operator terminals having, in the layout table, task identification data that corresponds to the task and having an operational status that indicates readiness to accept the task is not greater than the threshold, and wherein the notice data directs an operator terminal to terminate the task.