Patent ID: 8428563

Claim:
A method comprising: providing, by the one or more computing devices and to a user device, a visual voicemail (VVM) application welcome message that indicates that a user, of the user device, is a new user of a VVM application; receiving, by the one or more computing devices and from the user device, a request to access the VVM application; determining, by the one or more computing devices, whether to accept the request to access the VVM application based on information associated with the user; providing, by the one or more computing devices, access to the VVM application after determining to accept the request to access the VVM application; receiving, by the one or more computing devices and from a voicemail server associated with the user device, a notification associated with a voice mailbox of the user; providing, by the one or more computing devices and to the voicemail server, a request to retrieve a voicemail list associated with the user based on the notification; receiving, by the one or more computing devices and from the voicemail server, the voicemail list, the voicemail list identifying a quantity of voicemail messages in the voicemail box of the user and telephone numbers associated with voicemail messages identified in the voicemail list; and providing, by the one or more computing devices and to the user device, information identifying the quantity of the voicemail messages and the telephone numbers associated with the voicemail messages identified in the voicemail list.