Patent ID: 7877486

Claim:
A method for auto-establishing a voice channel of access to a session for a composite service, the method comprising: establishing a visual channel of access to a session for a composite service; detecting a specified user interface event in a view for the visual channel of access, wherein the specified user interface event is from a group consisting of: a load page event for the view in the visual channel of access a focus event for a form in the view for the visual channel of access, or a mouse event for a field in a form in the view in the visual channel of access; responsive to detecting the specified user interface event in a view for the visual channel of access which is not related to the establishment of a new channel of access; retrieving a user configuration from user preferences to determine whether or not the auto-establishment of a voice channel of access is permitted; auto-establishing a separate voice channel of access to the session for the composite service, only if permitted by the user configuration; and, synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite service.