Patent ID: 7143313

Claim:
A method for submitting a bug report, the method comprising: requesting, using a Support Interface Module, a bug submission service from a first support host, said bug submission service having (i) a list of data to be collected on a host where a bug occurred and (ii) a support host return address, said first support host having a support services resource wherein said Support Interface Module is on said host where said bug occurred; and said Support Interface Module is for communicating with said first support host; receiving, on said host, said requested bug submission service, from said first support host, including (i) said list of data to be collected on said host where said bug occurred and (ii) said support host return address; collecting data, on said host, based on said list of data to be collected; and sending said collected data from said host to said support host return address using said Support Interface Module on said host wherein said support host return address is one of a first support host return address of said first support host and a third party support host return address of a third party support host.