Patent ID: 8751567

Claim:
A method for presenting a summary of information represented in a set of collected messages, the method comprising: reading a plurality of messages, each message related to an object associated with an enterprise application; tagging each of the plurality of messages to associate at least one descriptive tag to each message; categorizing each of the plurality of messages into one or more of a plurality of categories based on the tag associated with each of the messages and a pre-defined association of each of the categories to a tag property; quantifying each of the plurality of categories based on the messages in each category and as a percentage of all of the plurality of messages; weighting each of the quantified categories; assigning the quantified and weighted categories to a plurality of elements of a multi-dimensional matrix; and determining an action for each of the plurality of elements of the matrix based on a predefined action associated with a weight for the quantified and weighted categories and tags and associating the determined action with the element of the matrix.