Patent ID: 7123712

Claim:
A call processing system comprising: a computer, including a receiver unit to receive an account number or other identifying information associated with a telephone caller's account, a table lookup unit to perform a table lookup to ascertain information regarding the telephone caller's account, a display unit to display such information on a computer screen, and a selecting unit to select one of a plurality of telephony environments to communicate over; a telephone device to receive a telephone call from one of the telephony environments while the information regarding the telephone caller's account is to be received by said computer; a local area network arranged to effectuate communications between said computer and other computer devices, said communications occurring utilizing a communications protocol and message set which is independent of any particular telephony environment; and a server, connected to the local area network and being configured to communicate with said computer using the communications protocol and message set which is independent of any particular telephony environment, said server also being dynamically configurable to communicate with a plurality of telephony environments utilizing protocols and message sets each corresponding to a particular one of said telephony environments, said server being automatically configurable to communicate using one of the protocols and message sets corresponding to the particular telephony environment selected based upon receipt of a selection message from said computer.