Patent ID: 8903751

Claim:
A computer implemented method for detecting helpful messages, the method comprising: generating helpfulness terminology data that corresponds to responses to a helpful message, wherein the helpfulness terminology data comprises a helpfulness terminology library that includes a plurality of words, terms, phrases or symbols, wherein generating the helpfulness terminology data comprises generating the helpfulness terminology data using an initial data set; analyzing a plurality of messages using the helpfulness terminology data to detect the helpful message, wherein the helpful message is responsive to a message sent by a first participant among a plurality of communications environment participants, the helpful message being sent by a second participant among the plurality of communications environment participants; associating the helpful message with the second participant; establishing a helpfulness value associated with the second participant, the helpfulness value being based on at least the responses to the helpful message and an analysis of the helpfulness terminology data; modifying the helpfulness value associated with the second participant in response to a second helpful message being associated with the second participant; and updating the helpfulness terminology data using content of the ones of the plurality of messages that are identified as including the helpful message.