Patent ID: 8504679

Claim:
A method for managing information technology (IT) processes for a computer network that includes a plurality of applications monitoring resources on the computer network, the method comprising: receiving an incident report, including associated data, from a first one of the applications monitoring resources on the computer network, wherein the incident report is associated with an identified one of a plurality of resources on the computer network and wherein the incident report is generated without input from any user to the first one of the applications monitoring resources on the computer network; automatically identifying additional data associated with the identified one of the resources on the computer network to be collected based on the incident report; automatically collecting the identified additional data directly from a different one of the applications monitoring resources on the computer network responsive to identifying the additional data, wherein the additional data is generated by the different one of the applications monitoring resources on the computer network without input from any user; automatically identifying related data in a historical database based on the incident report and/or the additional data; automatically retrieving the identified related historical data; and analyzing the incident report, the additional data and/or the related historical data to identify a responsive process to respond to the incident report.