Patent ID: 7221377

Claim:
A method of displaying information relating to a workflow driven by a computer system comprising: executing the workflow, the workflow implementing business rules and associated with transactions of a call center; obtaining data about the workflow the data being obtained by a workflow engine; querying the workflow engine on an interface exposed by the workflow engine and extracting related data from the obtained data by a data provider; calculating execution statistics relating to the execution of the workflow on the computer system using the selected data by the data provider; displaying a workflow diagram on a display screen associated with the computer system, wherein the workflow diagram symbolically depicts how business rules are implemented for a given input and providing the execution statistics to a workflow editor for display of the execution statistics with no direct communication between the workflow engine and the workflow editor; and displaying the execution statistics on the workflow diagram in real time, wherein the execution statistics are for various steps displayed in the workflow diagram, wherein the execution statistics comprise time elapsed during execution of one of the various steps; and wherein the execution statistics are selectively displayed by positioning a pointer over the display.