Patent ID: 8359188

Claim:
A method comprising: receiving, using a computing apparatus, an electronic request for language services at an electronic communications hub from a remote requestor communication device that is associated with a first responder, wherein the first responder comprises an individual that responds first to an emergency situation, wherein receiving an electronic request for language services comprises receiving at least one information field selected from the group comprising a first responder identification, a first responder location, and combinations thereof; determining, using a computing apparatus, at least one language services asset to satisfy the request by querying an electronic asset pool database that is configured to store, for each language services asset, a data record that indicates at least one of a language spoken, a culture understood, and a network address, the electronic asset pool database further configured to store historical information corresponding to a previous request by the first responder for at least one language services asset and a location from where the asset was previously requested; establishing, using a computing apparatus, a connection to the at least one language services asset from the remote requestor communication device; and providing at least one of two-way audio communication and two-way video communication between the at least one language services asset and the requestor communication device after the connection is established.