Patent ID: 8688072

Claim:
A method of using call detail records, comprising: creating a plurality of call detail records in response to network access authentication process attempts, wherein the plurality of call detail records are sent to an application related to at least one of call accounting or billing; identifying a call detail record of the plurality of call detail records related to a failed network access authentication process attempt by a portable wireless communication device attempting to place a call; copying the call detail record related to the failed network access authentication process attempt; transmitting the copy of the call detail record to a subscriber account management system, wherein the subscriber account management system is a non-billing and non-call accounting system; receiving, by the subscriber account management system, the copy of the call detail record; creating, by the subscriber account management system, a note indicating the failed network access authentication process attempt in response to receiving the copy of the call detail record; attaching, by the subscriber account management system, the note to a subscriber account associated with the portable wireless communication device; and presenting, by the subscriber account management system, the note to a customer care agent during a customer care call associated with the portable wireless communication device to notify the customer care agent of the failed network access authentication process attempt.