Patent ID: 8370435

Claim:
A method of sending an alert to selected client devices in a communications system including a server adapted to run a server application, a message router communicating with the server, a plurality of protocol gateways communicating with the message routers, and a network adapted to couple the server and the protocol gateways to client devices, comprising: generating said alert with said server application, said alert including customer information; sending said alert to said message router; retrieving a station ID of said client device from said customer information previously stored within said message router; determining a communication type of said client device based on said station ID; selecting one or more of said plurality of protocol gateways based on said communication type; and forwarding said alert to said selected one or more of said plurality of protocol gateways; formatting said alert with said protocol gateway for said selected client device; and forwarding said formatted alert via said network to said selected client device.