Patent ID: 8849496

Claim:
A method of providing road service to an operator of a vehicle, wherein a navigation system of the vehicle is set to route the vehicle to a destination, said method comprising: by the navigation system of the vehicle, calculating a route to the destination; and by a service provider remote from the vehicle: receiving with at least one processor one of a low energy and failure message from the vehicle over a communication network; in response to receiving the low energy or failure message, sending with the at least one processor a message to the vehicle inquiring into whether road service is needed over the communication network; in response to the inquiry, receiving with the at least one processor a road service request from the vehicle over the communication network, the request including the route calculated by the navigation system; and in response to the request: calculating with the at least one processor a waypoint on the route to the destination based on the received request; remotely with the at least one processor setting the navigation system to route the vehicle to the waypoint over the communication network; and ordering with the at least one processor road service at the waypoint, wherein the road service includes swapping the vehicle with a new vehicle at the waypoint.