Patent ID: 7286661

Claim:
A hunt group (HG) management system for transferring telephone calls to agents belonging to a HG, the system comprising: one or more network connected HG server computers executing one of more instances of HG server software; and a plurality of network connected agent computers executing instances of agent software, the server and agent software instances exchanging broadcast and unicast messages, wherein an HG server software instance for an HG with one or more ready agents and waiting calls unicasts a call-post message to the agent software instance of a selected ready agent informing the selected agent of a call waiting to be handled; wherein the agent software instance of an agent that has previously received one or more call-post messages broadcasts a call-acknowledgement message to the HG server instances informing that the agent has selected a call from the received call-post message, and wherein an HG software instance, upon receiving a broadcast call-acknowledgement message of a previously unicast call-post message, transfers the call to the agent to which the previous call-post message was unicast.