Patent ID: 7181492

Claim:
A method for facilitating a transfer of a communication between a first device of an agent and a second device of a customer, said method comprising the steps of: establishing a first textual communication session between the first device and the second device; receiving a request from the first device of said agent to transfer said second device of said customer to a second communication session wherein the second communication session involves textual communication; causing a warm transfer page to be created for said second communication session; causing said warm transfer page to be sent to said second device; and causing a requested connection of said second device to said warm transfer page to be accepted wherein: prior to said step of causing a warm transfer page to be created, said method further comprises the steps of: causing a determination as to whether said request is authorized; when said request is authorized, causing a list of allowed communication sessions to be determined; causing said list of allowed communication sessions and an authorization code to be provided to said first device, receiving a selection of an allowed communication session for said second communication session, and causing an identification code for said second communications session to be sent to said second device; and causing a log-in of said second device at said warm transfer page using said identification code.