Patent ID: 8214549

Claim:
A method, comprising: receiving a communication from a patient through an interactive voice response (IVR) system; providing a guided voice prompt from the interactive voice response system to the patient; receiving a response of the patient to the guided voice prompt through the interactive voice response system; analyzing the response of the patient to the guided voice prompt; determining, based on the response of the patient, whether a command should be transmitted; and transmitting a command to a medical data interchange device after a determination that the command should be transmitted, wherein the medical data interchange device is in communication with a plurality of medical devices, wherein the medical data interchange device is configured to: automatically detect a wireless signal from one or more of the plurality of medical devices; in response to the detected wireless signal, transition the medical data interchange device from a quiescent state to an active state in response to the signal to prepare the medical data interchange device to receive data from the plurality of medical devices; broadcast an authorization code in response to a request for authorization, the authorization code for authenticating the medical data interchange device by one or more of the plurality of medical devices; and automatically communicate using a frequency used by the one or more of the plurality of medical devices and a communication protocol used by the one or more of the plurality of medical devices; wherein the command is appropriate to a class of medical devices of the plurality of medical devices, and wherein the command initiates a diagnostic program on the class of medical devices.