Patent ID: 6990532

Claim:
A back-end help apparatus, for providing partner-sensitive help functions to users, the users being redirected from a plurality of partner sites, the back-end help apparatus comprising: a data base, configured to store general help data, and configured to store partner-specific metadata corresponding to the plurality of partner sites; and a context-sensitive help engine, coupled to said data base, configured to receive a help transaction request, said help transaction request being redirected from one of the plurality of partner sites, and configured to provide specific help functions in response to said help transaction request, wherein said help transaction request is received over a data network, and wherein said specific help functions correspond to said one of the plurality of partner sites, wherein said context-sensitive help engine comprises: a help plug-in application, configured to execute on an application/web server within a business operations platform; and transaction request routing logic, coupled to said help plug-in application, configured to route transaction requests to a plurality of plug-in applications executing on said application/web server, wherein said transaction request routing logic identifies said one of the plurality of partner sites.