Patent ID: 8532088

Claim:
A method for providing calling party information in a communication network, comprising: receiving, by a processor, a call from a caller via a toll free number, wherein the toll free number is associated with a toll free service subscribed by an enterprise customer of a core communication network; determining, by the processor, whether the call originates from behind a trunk, wherein the determining comprises determining whether a trunk group identifier is associated with the call, wherein the trunk group identifier is associated with a plurality of channels; invoking, by the processor, an interactive voice response session with the caller if the call originates from behind the trunk, where the interactive voice response session is used for obtaining customer information from the caller; and using, by the processor, a caller identification for obtaining the customer information, if the call does not originate from behind the trunk, wherein the customer information is provided to a call center of the enterprise customer, wherein the customer information is for obtaining account information that is presented to a call center agent of the call center.