Patent ID: 8660881

Claim:
A computer-implemented method comprising: receiving, at a first computing device, a request to perform an organizational process, wherein the organizational process includes a task relating to workings of an organization and is capable of being performed via a visual workflow at a second computing device; interpreting content of the request; dynamically updating one or more components relating to the visual workflow based on the interpretation of the content of the request; transmitting, from the first computing device, the updated one or more components to the second computing device such that a current version of the visual workflow is upgraded to a new version of the visual workflow, wherein the new version incorporates the updated one or more components; automatically contacting the organization in response to a calling request embedded in the received request; and dynamically recommending one or more visual blocks capable of being inserted into the visual workflow and displayed via a user interface in response to a block request embedded in the received request, wherein the one or more visual blocks include one or more of a decision block, a true block, a false block, an if-yes block, and an if-no block.