Patent ID: 8275116

Claim:
A method comprising: at a networked contact center that includes a plurality of platforms to host a plurality of tenants, the networked contact center further including a plurality of data locations associated with the plurality of tenants: hosting at least one tenant of the plurality of tenants on a first of the plurality of platforms; replicating the hosting of the at least one tenant on at least a second of the plurality of platforms; associating at least one of the plurality of data locations with the at least one tenant; uploading tenant configuration data on the associated at least one of the plurality of data locations; receiving a message associated with the at least one tenant; and based on a determination that the first of the plurality of platforms is unavailable due to one of a failover event and a maintenance event, selecting at least one platform from the at least the second of the plurality of platforms upon which the hosting of the at least one tenant was replicated.