Patent ID: 7110745

Claim:
A method for enabling a user to perform office transactions from a field location comprising: receiving a login request from a user through a remote device; determining whether the user is an authorized user; receiving a transaction request from the user if the user is an authorized user; the user interacting with one or more resources trough a mobile gateway interface to execute the transaction request; and providing a feedback to the user in response to the transaction request through the remote device; wherein the resources include one or more systems configured to: provide the location of a technician in the field; wherein the mobile gateway interface is adapted to determine whether the user is an authorized user of the system; wherein the mobile gateway interface comprises a front-end voice server, a front-end data server, and a transaction server; wherein the front-end voice server determines if the user is an authorized user in response to the user's voice matching a voice exemplar of an authorized user; wherein the front-end data server determines if the user is an authorized user in response to a user password matching a password of an authorized user.