Patent ID: 8261192

Claim:
A method comprising: recognizing, by a device, an item that is included in a first document, the first document including an e-mail that includes the item, where the item includes a plurality of characters, where the item is recognized based on a pattern of the plurality of characters, the item being recognized as a particular tracking number of a particular shipment based on the pattern of the plurality of characters corresponding to a pattern of characters of a tracking number of a shipment, and where the item is recognized independent of a particular content of the plurality of characters; determining, by the device and after recognizing the item, whether a keyword, of a plurality of keywords that are associated with tracking numbers of shipments, is located in the first document; disregarding, by the device, the item from further consideration when at least one keyword, of the plurality of keywords associated with the tracking numbers of shipments, is not located in the first document; and when the keyword, of the plurality of keywords associated with the tracking numbers of shipments, is located in the first document: identifying, by the device, a link associated with the item, where the link references a second document that includes information associated with the item, where the information, associated with the item and included in the second document, includes particular information associated with the particular shipment, the particular information including the particular tracking number, and where the second document is different than the first document; providing, by the device, the link in the first document; and providing, by the device, the first document, with the link, for presentation on a display, where the second document is provided when the link, in the first document, is selected.