Patent ID: 8918424

Claim:
A method for managing homeowner association messages comprising: receiving, by use of a processor, a message, wherein each message comprises a title, a unique message identifier, a message creation date, and a note, and each note comprises a closed date and a resolution needed date; storing the message; communicating the message to accounts through at least one of a plurality of communication channels in accordance with structured message restrictions comprising full access, partial access, and no access restrictions, wherein the partial access restriction permits access to a first message by a first account only if a visible flag for the first message is set for the first account and the message comprises a message category of a plurality of message categories comprising a homeowner message, a confidential board member message, and a board member message, each account is classified with an account class of a plurality of account classes, the account classes comprising a homeowner class, a board member class, and a property manager class, and the structured message restrictions permit full access to homeowner messages for the homeowner class, the board member class and the property manager class, the structured message restrictions permit full access to confidential board member messages for the board member class and the property manager class, and the structured message restrictions permit no access to confidential board member messages for the homeowner class, the structured message restrictions permit full access to board member messages for the board member class, and the property manager class, and the structured message restrictions permit partial access to the board member messages for the homeowner class; and calculating a note response score s as s=Σw(t1−t2) where w is a weight, t1 is the closed date, and t2 is the resolution needed date for each note.