Patent ID: 8423014

Claim:
A method of determining a quality of service relevant to a user of a wireless mobile handset wirelessly communicating with a fixed transceiver on a data packet-based communication network from multiple locations, wherein the wireless mobile handset has hardware and software enabling the wireless mobile handset to interact with a human user, the method comprising the steps of: initiating a self-test by the user with the enabling hardware and software of the wireless mobile handset to determine the quality of service experience by the user of the wireless mobile handset; establishing a digital communication link between the wireless mobile handset and the fixed transceiver; determining the location of the wireless mobile handset and at least one quality of service metric to measure with respect to the quality of service experience by the user of the wireless mobile handset; generating, from the network, at least some data relevant to the at least one quality of service metric that is associated with a quality of service experience by the user at a location where the digital communication link is established, wherein the at least some data is transmitted between the network and the handset utilizing the existing established link; processing the at least some data in the handset to determine the results of at least one quality of service metric relevant to the quality of service experience by the user at the determined location; and, communicating the results to the user by the interactive enabling hardware and software of the wireless mobile handset.