Patent ID: 8139755

Claim:
A non-transitory computer readable medium comprising computer executable instructions for selecting an interface presented to a caller during an interaction between the caller and an interactive voice response system, wherein the computer executable instructions comprise: (a) one or more detection modules operable to determine one or more outputs associated with the interaction, wherein at least one of the detection modules comprises a usage detection module operable to: i) determine whether the caller has a below average user level; ii) determine whether the caller has an average user level; iii) determine whether the caller has an advanced user level; and iv) output a user level value corresponding to the determined user level for the caller; (b) a selection logic operable to select one of a plurality of available interfaces; and (c) an interface selection engine in communication with the one or more detection modules and the selection logic, wherein the interface selection engine is operable to switch the interface presented to the caller to the one of the plurality of available interfaces based on the one or more outputs provided by the detection modules and the selection logic; wherein: (A) the selection logic is operable to repeatedly select one of the plurality of available interfaces at least once during the interaction; (B) the interface selection engine is operable to repeatedly switch the interface presented to the caller to one of the plurality of available interfaces at least once during the interaction; (C) initially switching the interface presented to the caller to one of the plurality of available interfaces comprises switching the interface presented to the caller from a first interface to a second interface; (D) a repeated selection of one of the plurality of available interfaces comprises selecting a third interface from the plurality of available interfaces; (E) a repeated switching the interface presented to the caller to one of the plurality of available interfaces comprises switching from the second interface to the third interface automatically during the interaction; and (F) the first interface, the second interface and the third interface are each interfaces to the interactive voice response system.