Patent ID: 8812649

Claim:
A method for providing automated fault isolation, the method comprising: receiving an alarm indicative of a fault within a customer network; creating an event within a workflow in response to the alarm, wherein a new trouble ticket is generated as part of the workflow; communicating with a trouble management system to correlate the alarm with an existing trouble ticket; and associating the new trouble ticket with the existing trouble ticket; notifying a customer of the customer network of the new trouble ticket; matching, via at least one processor, contents of the alarm with defined automation rules; determining, via the automation rules, how the at least one fault will be repaired based on observed conditions; determining, via the at least one processor, whether to proceed with the automation process, based on a flag set in accordance with a customer preference; if the automation process is determined to proceed, opening a workflow event corresponding to the at least one alarm, for automatically resolving the at least one fault; waiting a configurable time period; if the derived alarm is outstanding after the configurable time period, continuing with the automation process, and, if the derived alarm is not outstanding, after the configurable time period, closing the workflow event and releasing the derived alarm by removing it from a user display; updating status of the new trouble ticket; and transmitting the updated status to the customer.