Patent ID: 8676172

Claim:
A method of generating a relational indicator based on analysis of at least one telecommunications event between a first party and a second party, comprising the steps of: extracting first content characteristics from the at least one telecommunications event and processing them to produce a first relation parameter; extracting second content characteristics from the at least one telecommunications event and processing them to produce a second relation parameter; using the first and second relation parameters to generate the relational indicator; analyzing the extracted first and second content characteristics at a first location of the first party; analyzing the extracted first and second content characteristics at a second location of the second party; and comparing, the analysis of the first and second content characteristics extracted at the first location of the first party, to the analysis of the first and second content characteristics extracted at the second location of the second party, to generate additional information regarding the at least one telecommunications event, wherein one of the extracted first content characteristics or second content characteristics is associated with word usage and assigned numerical weights that are adjusted in time as a function of the first party or the second party's word usage.