Patent ID: 8068599

Claim:
A call center application data and interoperation architecture, the architecture comprising: a master application data repository comprising a master data organization schema unified across multiple call center application dataset requirements, the master data organization schema comprising a schema subdivision defining: a first application data schema within the master data organization schema that is specific to a first application dataset requirement for a first call center application; a second application data schema within the master data organization schema that is specific to a second application dataset requirement for a second call center application; a call center application communication interface operable to: receive a first call center application data request from the first call center application in communication with the call center application communication interface; receive a second call center application data request from the second call center application in communication with the call center application communication interface; and a processor coupled to the call center application connection interface and the master application data repository and operable to: process the first call center application data request by performing first data manipulation responsive to the first call center application data request on the first application data schema in the master application data repository, thereby relieving the first call center application from first application local database overhead; and process the second call center application data request by performing second data manipulation responsive to the second call center application data request on the second application data schema in the master application data repository, thereby relieving the second call center application from second application local database overhead, where the schema subdivision further defines a common application data schema that implements a shared dataset requirement common to the first call center application and the second call center application.