Patent ID: 8238258

Claim:
A method of managing network performance, the method comprising: receiving input data from a customer support agent identifying a first customer at a computing device, wherein the first customer reported a quality of service problem with a video distribution network and wherein the input data specifies a time range; determining, via the computing device, a first plurality of network elements that provide end-to-end video distribution for the first customer from a head-end to a media device associated with the first customer; in response to receiving the input data, requesting, from a data store coupled to a data collection system, first performance data that includes corresponding network element performance data of each of the first plurality of network elements for the time range specified by the input data; receiving, at the computing device, the first performance data from the data store; determining, via the computing device, a second plurality of network elements that provide end-to-end video distribution for at least one second customer, wherein the second plurality of network elements includes at least one network element not included in the first plurality of network elements; receiving, at the computing device, second performance data that includes corresponding network element performance data of each network element of the second plurality of network elements; performing, via the computing device, a comparison of the first performance data to the second performance data; and automatically determining, via the computing device, a cause of the quality of service problem based on the comparison.