Patent ID: 8230081

Claim:
A system comprising: an access device associated with an interactive voice response system; and a profile management subsystem selectively and communicatively coupled to said access device, said profile management subsystem being configured to receive a profile request signal from said access device, said profile request signal comprising a unique identifier specifically identifying a telephone that has called in to the interactive voice response system and representing a request for profile data corresponding to said telephone specifically identified by the unique identifier, and access and transmit said requested profile data corresponding to the telephone to said access device in response to receiving said profile request signal; wherein said access device is configured to determine, based on the requested profile data, that the telephone is capable of displaying one or more interactive graphical menus that match one or more voice prompts provided by the interactive voice response system, and transmit, by way of a communications channel established between the access device and the telephone, content representative of the one or more interactive graphical menus to said telephone.