Patent ID: 7433350

Claim:
A method to ensure rules of engagement between a telecommunication carrier and a customer whose network is managed by the telecommunication carrier, the method comprising: determining questions to ask the customer relating to an offered telecommunication service, the questions tailored to needs of the customer by being based on previously stored customer information; receiving customer answers to said questions; storing customer answers to said questions as an entry in a master user profile, the master user profile defining the rules of engagement of how the telecommunication carrier shall operate on behalf of the customer on each subsequent transaction without the customer's direct involvement on each element of the transaction, the entry having an associated event and an action representing an operation to perform in response to an occurrence of the associated event; detecting that a permanent virtual circuit is operating at data rates that exceed a committed information rate; responsive to said detecting that a permanent virtual circuit is operating at data rates that exceed the committed information rate and to a defined rule stored in the master user profile, automatically performing a telecommunications upgrade, the telecommunications upgrade comprising adding a DS 0 channel that causes a count of DS 0 channels to exceed a threshold of DS 0 channels, and then causing an automatic order to transfer existing DS 0 channels to a new T1 trunk; automatically performing a disconnect subsequent to the telecommunications upgrade; and automatically sending an e-mail to the customer regarding the new T1 trunk.