Patent ID: 8121873

Claim:
A method for servicing a customer data center comprising: obtaining, by a hardware processor, a plurality of archetypal patterns corresponding to a plurality of data centers and comprising a plurality of disk usage values and a plurality of utilization percentages of a type of operating system; receiving, by the hardware processor, a request to analyze serviceability of the customer data center; identifying, by the hardware processor, a plurality of historical data items related to the customer data center; calculating, by the hardware processor and based on the plurality of historical data items, a customer utilization percentage of the customer data center and a customer disk usage value of the customer data center; matching, by the hardware processor, the customer utilization percentage to a first utilization percentage of the plurality of utilization percentages and the customer disk usage value to a first disk usage value of the plurality of disk usage values; identifying, by the hardware processor, a first archetypal pattern of the plurality of archetypal patterns comprising the first utilization percentage and the first disk usage value; identifying, by the hardware processor and based on the first archetypal pattern, a plurality of services required for servicing the customer data center; receiving, by the hardware processor and after the plurality of services are performed, a new plurality of historical data items from a telemetry device installed at the customer data center; calculating, by the hardware processor and based on the new plurality of historical data items, a new customer utilization percentage of the customer data center and a new customer disk usage value of the customer data center; matching, by the hardware processor, the new customer utilization percentage to a second utilization percentage of the plurality of utilization percentages and the new customer disk usage value to a second disk usage value of the plurality of disk usage values; identifying, by the hardware processor, a second archetypal pattern of the plurality of archetypal patterns comprising the second utilization percentage and the second disk usage value; and calculating, by the hardware processor, a new plurality of services required for servicing the customer data center.