Patent ID: 8510144

Claim:
A computer implemented method for operating a computer system as a cell-based workforce scheduler to minimize occurrences of broken cells, the method comprising: Generating by means of a processor, a first workforce schedule having a global score and comprising a plurality of cells, each cell requiring a defined number of workers; Identifying, by means of a processor at least one target cell of the plurality of cells that is broken such that the target cell fails to have the defined number of workers scheduled; identifying by means of a processor a plurality of repair solutions to resolve the target cell such that the target cell will have the defined number of workers scheduled; and, selecting by means of a processor one of the plurality of repair solutions with which to modify the first workforce schedule based on an impact of each of the plurality of repair solutions on the global score; providing to a user by means of a processor, a modified workforce schedule based on the selected repair solution.