Patent ID: 7743286

Claim:
A method for analyzing a computer system, the method comprising: an analysis computer system obtaining an identification of an error condition for the computer system; the analysis computer system comparing settings for a plurality of demographical factors of the computer system with information corresponding to settings for the plurality of demographical factors of at least one additional computer system previously having the identified error condition in response to obtaining the identification of the error condition for the computer system, the plurality of demographical factors including a plurality of system component demographical factors, each system component demographical factor corresponding to at least one of: a hardware component or a software component of the computer system, and the setting of each system component demographical factor indicating at least one of: an age or a capability of the corresponding hardware or software component of the computer system; and the analysis computer system determining a set of previous corrective actions taken to address the error condition for at least one additional computer system having similar demographical factors based on the comparison of the settings.