Patent ID: 8732046

Claim:
A method for measuring and managing business rigor for a financial institution, comprising: identifying a plurality of core products of the financial institution; receiving business rigor data based on activities of a plurality of employees implementing the plurality of core products of the financial institution, wherein the received business rigor data comprises data for core products for at least two lines of business at the financial institution, and wherein the business rigor data further comprises at least volume data, efficiency data, business capacity data, and business capability data; creating, via a computer system, a performance table for the financial institution based at least in part on an analysis of the business rigor data, wherein the performance table for the financial institution comprises at least: a) a list view of a plurality of activities performed by a plurality of employees for implementing each of the plurality of core products, b) a list view of resource time associated with performing each of the plurality of activities by the plurality of employees required to support each of the plurality of core products, c) a link for each of the plurality of activities of the plurality of employees to one or more of the plurality of core products, and d) a value added determination for each of the plurality of activities of the plurality of employees; creating a unit cost report based at least in part on data in the performance table for the financial institution, wherein the unit cost report comprises at least a view of costs incurred in supporting each of the plurality of core products; creating a summary report, wherein the summary report is based at least in part on the unit cost report and includes capacity figures for the plurality of employees indicative of the ability to handle current workloads and take on additional work, and wherein the summary report comprises a multiple rolling view of at least one of: (1) volume trends across different teams in the financial institution, and (2) capability figures to identify how well the financial institution is operating in relation to goals and targets; presenting the unit cost report prior to presenting the summary report; and presenting the summary report, wherein at least one of: the performance table comprises a Function, Activity and Time (FAT) table, the unit cost report comprises a Phone Bill, and the summary report comprises a Key Indicator Scorecard (KIS).