Patent ID: 8645102

Claim:
A method, comprising: creating two or more issue profiles in a database, wherein each of the two or more issue profiles applies to a different network profile with different characteristics; determining, based at least in part on a network configuration of a particular network, a network profile for the particular network; selecting, from the two or more issue profiles stored in the database, an issue profile for a particular network, based at least in part on the network profile of the particular network; modifying the issue profile in response to receiving input that specifies removing or adding at least one issue to the issue profile, wherein the issue profile comprises a set of one or more particular issues that can affect operation of the particular network, and wherein at least one of the one or more particular issues does not immediately impact service availability of the particular network; establishing a set of numeric measures that is common to all issues in the set of one or more particular issues in the issue profile, wherein a numeric measure in the set of numeric measures comprises a value, for an issue, within an associated range of numeric values and wherein the numeric measure represents an amount of impact of the issue on the operation of the particular network; collecting one or more data points pertaining to the operation of the particular network; determining and storing, based on health indexes that represent contributions of all issues in the set of one or more issues, an overall health rating that represents health of the particular network; wherein the method is performed by one or more computing devices.