Patent ID: 7643627

Claim:
A method for providing self-provisioning telephony services, comprising: transmitting, via at least one computer processor, an invitation to a customer calling device of a customer for initiating the self-provisioning telephony services, the invitation including a toll-free telephone number that is uniquely assigned to the customer and a designated access number allocated for implementing the self-provisioning telephony services; receiving, via the at least one computer processor, a request for the self-provisioning services from a caller via the designated access number, the caller identified as the customer via a telephone number from which the request was initiated, the telephone number linked to a telecommunications service account of the customer; prompting, via the at least one computer processor, the caller to provide information for facilitating implementation of the self-provisioning services; and activating, via the at least one computer processor, the toll-free telephone number in response to a provisioning order generated and processed as a result of the information provided by the caller, the provisioning order including a uniquely assigned personal identification number assigned to the caller and the toll-free telephone number assigned to the customer via the invitation; wherein the self-provisioning services are implemented without human intervention from a telecommunications service provider, via the at least one computer processor and associated with the telecommunications service account, the self-provisioning telephony services further including: modifying an account for an existing toll-free telephone number of the caller; retrieving a forgotten personal identification number associated with the caller; and canceling an account for an existing toll-free telephone number of the caller.