Patent ID: 8321247

Claim:
A computer program product in a computer readable media for use in a data processing system for determining a business level metric for information technology, the computer program product comprising: first instructions for determining business functions that comprise a revenue stream for a line of business; second instructions for assigning weights to each business function, wherein the weights indicate the relative importance of each business function in relation to the other business functions; third instructions for each business function, for determining business processes that enable the completion of a specific business function and assigning weights of relative importance to each of the business processes; fourth instructions for each business process, for determining critical service points for measuring the performance of supporting information technology components for the business process and assigning weights of relative importance to each of the critical service points; fifth instructions for monitoring the critical service points for specified events; and sixth instructions, responsive to the occurrence of a specified event, for determining a partial business level metric raw score, wherein determining a partial business level metric raw score comprises: determining an impact level for a measurement point impacted by the specific event, identifying associated business processes and associated applications that are associated with the measurement point impacted, determining associated weighting factors for each identified business process and identified associated application, and multiplying the impact level by each of the associated weights for the associated business processes and associated applications.