Patent ID: 8693062

Claim:
A method comprising: detecting a first facsimile transmission error using one of a sending facsimile machine and a receiving facsimile machine, said facsimile transmission error occurring during a first facsimile transmission sent from said sending facsimile machine to said receiving facsimile machine; automatically contacting, by one of said sending facsimile machine and said receiving facsimile machine, a service center computer upon said detecting of said first facsimile transmission error; automatically connecting, through said service center computer, said sending facsimile machine and said receiving facsimile machine; automatically sending a test facsimile transmission from said sending facsimile machine to said receiving facsimile machine through said service center computer; automatically recording sounds produced by said sending facsimile machine and said receiving facsimile machine using said service center computer during said test facsimile transmission to produce an audio diagnostic file; and automatically forwarding said audio diagnostic file to a service engineer for diagnosis, using said service center computer.