Patent ID: 8718243

Claim:
A system comprising: at least one computing device; non-transitory memory storing program instructions, that when executed by the at least one computing device, are configured to cause the system to perform operations comprising: receiving a first call from a caller, the first call intended for a user; determining if a first parameter related to the caller is met based at least in part on caller identification information associated with the first call, wherein the first parameter is related to: (a) whether a first prompt has been previously played with respect to a previous call associated with the caller identification information; or (b) a designation previously provided by the user with respect to the caller; or (c) whether the caller identification information is associated with a subscriber of a service provided by the system; or (d) any combination of (a), (b), or (c); at least partly in response to determining that the first parameter is met, enabling a sales lead generation prompt to be played regarding a first subject to the caller; at least partly in response to receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt, originating a second call to a call center; and bridging the first call and the second call.