Patent ID: 6879674

Claim:
A system for providing a telephone call back to an inquiring party telephone connected proximate an origin point of a telephone line that is being used to access a computer network, wherein said call back is made based upon a request transmitted over said computer network from a data terminal located at a remote location and connected to said computer network using said telephone line, said call back request including call back data including at least a telephone number of said telephone line, said system comprising: a computer network interface, connected to said computer network, for interfacing with said computer network and receiving said call back request over said computer network, for identifying said call back data, and for storing said call back data including said telephone number of said telephone line in a call back file; and an automated dialer system, responsive to said call back request received over said computer network, said automated dialer system including: a call back campaign manager, for retrieving said telephone number of said telephone line stored in said call back file; a call scheduler for scheduling said telephone number of said telephone line for immediate dialing; a telephone number dialer for initiating dialing of said telephone number of said telephone line for immediate dialing and for connecting an answered call between said inquiring party telephone and a telephone of an available agent coupled to said automated dialer system; and a re-dial script, responsive to said call back request, said immediate dialing of said telephone number of said call back request, and said detection of said busy signal, for determining that the inquiring party is proximate an origin point of said telephone line and utilizing said telephone line, and for directing said telephone number dialer to immediately and continuously redial said telephone number each time said telephone number dialer detects a busy signal after dialing said telephone number, wherein said origin point of said call back request cannot support voice and data communication simultaneously.