Patent ID: 8494122

Claim:
A method for call interruption handling in an interactive voice response (IVR) data processing system, the method comprising: detecting a call interruption of a telephone call between a caller and an IVR system during an established IVR session for the caller; saving state information for the established IVR session in connection with the caller in response to detecting the call interruption; determining a call back number for the caller; initiating a call back of the caller from the IVR system using the call back number of the caller and re-establishing an IVR session for the caller by attempting a discrete number of telephone calls to the caller at the call back number, closing the IVR session for the caller if the discrete number of telephone calls fail to result in an re-establishment of the IVR session for the caller, but otherwise re-establishing the IVR session for the caller for a successful one of the discrete number of telephone calls; and, restoring the saved state information for the re-established IVR session for the caller.