Patent ID: 8437455

Claim:
A method comprising: receiving, by a computer based system for providing customer service, a customer service request from a voice portal associated with a first location; receiving, by the computer based system, a transaction account identifier associated with the customer service request; identifying, by the computer based system, a transaction account and a home location associated with the transaction account, in response to receiving the transaction account identifier, wherein the first location is not the home location, and wherein the transaction account identifier is associated with the transaction account; selecting, by the computer based system, an interactive voice response application based, at least in part, on the transaction account and the identified home location; providing, by the computer based system, the selected interactive voice response application to the voice portal associated with the first location and the transaction account; converting, by the computer based system and through the voice portal associated with the first location, an oral customer service request to data; and analyzing, by the computer based system and with the interactive voice response application associated with the home location, the data to determine the nature of the oral customer service request.