Patent ID: 8792866

Claim:
A mobile communication device for initiating a voice call-back comprising: a display screen; a processor configured to execute a device application, wherein the device application comprises: a first routine that sends a request to a communication system in a data format for a list of active providers and receives from the communication system a list of a plurality of active providers; a second routine that sends a request to the communication system in a data format for an identification of active queues associated with at least one of the plurality of active providers and receives the identification of active queues; a session queuing component that causes an indication of active queues associated with the at least one of the plurality of active providers to be displayed on the display screen of the mobile communication device and obtains a user selection of a queue as a selected queue, wherein the session queuing component resides within the mobile communication device; and a third routine that uses an identity of the selected queue and sends to the communication system a confirmation in a data format for a voice call-back for the selected queue.