Patent ID: 7373358

Claim:
A computer program product tangibly embodied in a storage device, the computer-program product including instructions that, when executed, generate on a display device a graphical user interface (GUI) for configuring an electronic message response management system, the GUI comprising: a categorization area that displays a categorization scheme for categorizing electronic messages received in an electronic message response management system and categorization controls for modifying the categorization scheme, the categorization scheme comprising a plurality of hierarchical categories, the hierarchical categories including a parent category and one or more child categories associated with the parent category or with another child category, the categorization controls comprising controls for at least one of creating a new category and modifying an existing category, wherein the categorization area displays one category as active; a linking area comprising at least a first tabbed viewset, a second tabbed viewset and a third tabbed viewset, wherein the first tabbed viewset comprises user input fields for receiving input that characterizes a condition that, when met, associates a received electronic message with the active category, the second tabbed viewset comprises user input fields for receiving input that identifies one or more candidate response messages corresponding to the active category and provides a preview panel that displays at least one of the one or more candidate response messages corresponding to the active category, and the third tabbed viewset comprises user input fields for receiving input that associates the categorization scheme with a plurality of business processes that categorize received electronic messages.