Patent ID: 8219541

Claim:
A system for automatically detecting, reporting, and tracking conflicts in a change management system, comprising: a change management system configured to receive a change order that includes one or more planned changes to an information technology infrastructure; a conflict analysis engine coupled to the change management system, wherein the conflict analysis engine includes one or more processors configured to identify one or more potential conflicts associated with the one or more planned changes to the information technology infrastructure and add the one or more potential conflicts associated with the one or more planned changes to a conflicts list associated with the change order; and a workflow management system configured to: coordinate one or more workflows to communicate information relating to the one or more potential conflicts among contacts having implementer, affected user, and change manager roles in a context associated with the change order; and deploy the change order to implement the one or more planned changes to the information technology infrastructure if the contacts having the implementer, affected user, and change manager roles interact via the one or more coordinated workflows to resolve the one or more potential conflicts in the conflicts list.