Patent ID: 7412042

Claim:
A method for providing a concierge-type service at a service provider comprising: (a) receiving a call at the service provider from a caller; (b) directing the call to an agent; (c) receiving a request for a concierge-type service relating to an unidentified vendor from the caller; (d) automatically determining information related to said request, said pre-selected preference information comprising one or more vendors selected by the service provider; (e) determining if one or more inconsistencies exist between at least two of: user preferences received with said request, said preferred vendors of a group to which the caller belongs, said preferred vendors of a concierge provider, and said preferred vendors of a telephone carrier; (f) if no such inconsistencies exist, using said pre-selected preference information to identify an appropriate vendor; (g) otherwise, if said one or more inconsistencies exist, accessing stored information from which said inconsistencies can be resolved, and identifying said appropriate vendor; and (h) acting to fulfill said request.