Patent ID: 8811581

Claim:
A method for identifying a trunk-related resource deficiency condition in a call center comprising: providing a list of telephone numbers of a calling campaign to a predictive dialer wherein outbound calls to the telephone numbers are to be originated by the predictive dialer for a group of agents in the call center; identifying the trunk-related resource deficiency condition at a time during execution of the calling campaign in which a required number of outbound calls to be originated by the predictive dialer for one or more available agents among the group of agents requires a number of trunk-related resources equal to or exceeding a number of available outbound trunk-related resources; recording during execution of the calling campaign trunk-related resource deficiency data in a memory by the predictive dialer indicating the time and a quantified value of the trunk-related resource deficiency condition; and providing a trunk-related deficiency report indicating the time and the quantified value of the trunk-related resource deficiency condition along with at least one other time and respective other quantified value of another trunk-related resource deficiency condition.