Patent ID: 8396468

Claim:
A method for assessing quality of a wireless communication experience, the method comprising: establishing a voice call between a wireless mobile device and a first device; detecting an activation of a button on the wireless mobile device while the voice call is in progress; responsive to detecting the activation of the button, executing a user interface application on the wireless mobile device; collecting, while the voice call between the wireless mobile device and the first device is in progress, call quality information via the user interface application; transmitting to a second device, while the voice call between the wireless mobile device and the first device is in progress, the call quality information collected via the user interface application, wherein analysis of the call quality information occurs at the second device while the call between the wireless mobile device and the first device is in progress; and presenting, by the user interface application, a first user-selectable option to provide additional call quality information immediately and a second user-selectable option to provide the additional call quality information at a later time.