Patent ID: 8526922

Claim:
A computer implemented method for integrating use of a two-dimensional barcode (“2D Barcode”) with a call center comprising: receiving a text message at a computer in the call center sent by a camera-equipped mobile device operated by a user in response to reading the 2D Barcode provided on an advertisement, wherein the 2D Barcode is encoded to indicate an action to be performed by the camera-equipped mobile device, and wherein the action comprises transmitting the text message to a destination address for requesting a subsequent communication comprising a voice call associated with a product or service indicated by the advertisement; determining a calling campaign in the computer in the call center by analyzing the text message comprising the destination address, wherein the calling campaign is associated with the 2D Barcode on the advertisement; selecting an agent in the call center for the subsequent communication to the user of the mobile device; displaying information of the calling campaign on a display of a workstation of the agent; originating the voice call from the call center as the subsequent communication to an originating number based on the text message sent from the mobile device, the voice call associated with the agent; detecting by the computer in the call center a no-answer condition of the voice call to the originating number; updating a contact information database in the call center indicating the no-answer condition of the voice call to the originating number; and after detecting the no-answer condition of the voice call, transmitting a response text message to the originating number from the call center.