Patent ID: 7362698

Claim:
A service for determining a communication connection for a caller comprising the method steps of: receiving a communication connection request from said caller, wherein said communication connection request does not identify a called party; obtaining real-time context information for said caller to automatically determine a situation of said caller, without input form said caller; determining a communication connection action using said real-time context information for said caller and context information for a called party, wherein said real-time context information for said caller comprises at least one of a location of said caller and an appointment calendar of said caller, wherein said context information for said called party comprises data of said called party from at least one of sensors and a location of at least one personal device of said called party, wherein said communication connection action comprises a decision as to who should be called and to whom said communication connection requestor should be telephonically connected without additional input from said caller, and wherein at least one of an identification of said called party and contact information for said called party is unknown to said caller; and connecting said caller based upon said connection action, wherein said determining of said communication action is performed prior to said connecting of said caller.