Patent ID: 8239444

Claim:
A method of comparing first and second address information associated with a communication conducted over a network, the method comprising: obtaining the first address information during the communication in recorded voice format and obtaining the second address information as a transcription of voice content of the communication; converting by a processor at least one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information; performing a field-by-field comparison of the converted at least one of the first address information and the second address information to the other of the first address information and the second address information; and quantifying a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information based at least on the field-by-field comparison, wherein the quantifying includes establishing a first threshold and at least a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information.