Patent ID: 7945820

Claim:
A method for fault handling of a data processing unit, the method comprising: automatically acquiring a representation of a display unit of a data processing unit as visual output information of a user at at least one user interface of the data processing unit; automatically acquiring a fault message that indicates a fault of data processing unit; transmitting the acquired fault message together with the visual output information to a fault handling center; evaluating the transmitted fault message by: providing, in the fault handling center, a plurality of predetermined graphical patterns and a plurality of error handling routines associated with the predetermined graphical patterns; selecting, from the plurality of predetermined graphical patterns, those graphical patterns that are contained in the visual output information by a pattern recognition unit; and acquiring, by the fault handling center, the error handling routine associated with the selected graphical patterns from a plurality of error handling routines; transmitting the acquired error handling routine to data processing unit for handling the fault.