Patent ID: 8312324

Claim:
A method, comprising: classifying device diagnostic data according to a problem type, with respect to a device; extracting at least one fault code based on a classification algorithm associated with a diagnostic server, by executing a program instruction in a data-processing system; constructing a conditional look up table including a conditional probability for said at least one fault code, by executing a program instruction in a data-processing system; creating a score function by summing said conditional probability associated with said at least one fault code in order to thereafter map said occurrence of said at least one fault code to a service call category with a numerically highest score function, by executing a program instruction in a data-processing system; and matching an occurrence of said at least one fault code with respect to a solution set by a decision support server in order to thereafter automatically dispatch said solution set to a customer via a communications link, by executing a program instruction in a data-processing system.