Patent ID: 8913911

Claim:
A method of operating a fault management system comprising: generating a three-dimensional (3D) model in a 3D computer generated environment; rendering a plurality of computer generated imagery (CGI) instruction sequences with reference to the 3D model, each CGI instruction sequence depicting at least one action being performed by a user, the CGI instruction sequence being rendered from a virtual viewpoint corresponding to a viewpoint of the user physically performing the at least one action; storing each CGI instruction sequence in the plurality of CGI instruction sequences in a memory that is located within a device; identifying a fault condition associated with at least one customer replaceable unit (CRU) that is installed in the device; correlating the fault condition associated with the at least one CRU with one of the CGI instruction sequences stored in the memory located within the device; retrieving from the memory located within the device the CGI instruction sequence correlated to the fault condition associated with the at least one CRU; and displaying on a user interface display screen of the device in which the CRU is installed a fault code that identifies the fault condition associated with the at least one CRU and the CGI instruction sequence retrieved from the memory within the device.