Patent ID: 7366985

Claim:
A method for performing interactive computer diagnostic and maintenance actions on an electronic device, the method comprising: presenting via the electronic device a graphical representation of a text markup language document providing control for maintenance and diagnostics of the electronic device to an end user wherein the graphical representation includes at least one user interactive control for activating at least one hypertext link; upon receiving an activated hypertext link from the end user wherein the activated hypertext link is associated with hypertext link attributes by the text markup language document including attributes specifying a target and a uniform resource locator, determining in the electronic device whether the activated hypertext link satisfies predetermined criteria; when the activated hypertext link satisfies the predetermined criteria, avoiding loading the activated hypertext link as a text markup language document and generating a disk image responsive to receiving the activated hypertext link, and when the activated hypertext link does not satisfy the predetermined criteria, loading a text markup language document corresponding to the uniform resource locator and, for at least certain of the predetermined criteria, performing at least one of, automatically obtaining and passing device identifier data corresponding to the electronic device to obtain a resource matching the electronic device; and automatically executing one or more patch programs in a queue of the patch programs and wherein patch programs are removed from the queue after execution and wherein the electronic device is rebooted after each execution.