Patent ID: 8160910

Claim:
A computer-implemented transactional method within a system wherein a first user of the system provides information on social patterns to a second user, the transactional method comprising steps of: using an input/output interface for receiving a request for social pattern information from the second user, the request comprising a query; using a processor device configured to perform: assigning an authorization level to the second user for restricting a type and amount of data provided to the second user; providing information on social patterns to the second user according to the second user's authorization level; wherein the social patterns indicate a problem a community has in resolving an issue and comprise customer feedback, customer complaints, task assignments, trouble tickets, zombie scores, and hardware and software bugs; wherein a zombie score is calculated by searching a change request history for a most recent activity on the change requests and subtracting a date of that activity from a current date; and storing information about the second user to be used in future transactions with the second user, the information comprising transactional fee data and subscription data, the subscription data for notifying the second user of additional social patterns as they develop.