Patent ID: 7979733

Claim:
A computer-implemented method of managing a system, the method comprising: selectively receiving at least one generated event, each generated event indicating a change in an operational parameter of one of a plurality of components of the system, each generated event being received if the event triggers at least one predetermined logical rule, the predetermined logical rule comprising an error severity threshold, wherein the error severity threshold comprises a frequency of the event received within a previous predetermined time duration and a severity of the event at a time instance; storing the at least one generated event in a system configuration data store; determining, for each received event, whether the received event has an associated predefined task, the predefined task comprising a periodic maintenance procedure to be performed on the managed system; initiating a generation of an incident for each received event not having an associated predefined task, the incident comprising an interruption to standard operation of the managed system; and initiating a generation of an administrative task for each received event having an associated predefined task.