Patent ID: 8185394

Claim:
A method for accessing an enterprise data system via telephone using a voice access system, comprising: defining a set of grammars comprising a language and syntax in which data are stored as phonetic representations of the data; retrieving selected data from the enterprise data system, wherein a local database comprises header data that identify objects, the local database is apart from the enterprise data system, and the enterprise data system comprises detail data corresponding to the objects; pre-compiling at least a portion of the selected data into predefined forms corresponding to the set of grammars; storing the pre-compiled data in the local database; receiving a request for a query, wherein the request comprises a spoken language query; converting, using a processor, the spoken language query into a data request; determining whether pre-compiled data corresponding to the data request is stored in the local database; if pre-compiled data corresponding to the data request is stored in the local database, retrieving data corresponding to the query from the local database; if pre-compiled data corresponding to the data request is not stored in the local database, retrieving data corresponding to the query from the enterprise data system; and providing, in a verbal format, feedback data corresponding to the retrieved data.