Patent ID: 8036935

Claim:
A method comprising: providing a list of selectable computer solutions in a self-support environment, wherein at least one of the solutions is an automated solution; providing a client record associated with a client computer; depositing points into the client record when the client computer utilizes the list, wherein points are deposited into the client record for at least one of: accessing the self-support environment, searching for a computer solution from the list, requesting a computer solution from the list, forwarding a computer solution to another client computer, and answering questions provided by the self-support environment; receiving a request from the client computer for a computer solution from the list; sending the requested computer solution to the client computer in response to the request, wherein when the requested computer solution is an automated solution, the automated solution can communicate with other programs on the client computer and automatically perform functions on the client computer; updating, by a processor, the client record associated with the client computer with the points deposited for the request for a computer solution from the list; and updating, by the processor, the client record associated with the client computer to indicate the awarding of a prize when the client record associated with the client computer has a predetermined number of points compared to another client record associated with a different client computer.