Patent ID: 8130931

Claim:
A computer-implemented method for alerting an intended recipient of a phone call, the method comprising: identifying an account based on a phone call received from a caller; accessing configuration data related to the account; identifying several identities associated with the account based on the configuration data accessed, the several identities including a first identity and a second identity; accessing identity-level call preferences for the first identity; determining whether the first identity is available to receive a first electronic communication associated with the phone call based on the identity-level call preferences for the first identity; sending to the first identity the first electronic communication associated with the phone call conditioned on determining that the first identity is available to receive the first electronic communication; accessing identity-level call preferences for the second identity, the identity-level call preferences for the second identity being different from the identity-level call preferences for the first identity; determining whether the second identity is available to receive a second electronic communication associated with the phone call based on the identity-level call preferences for the second identity; sending to the second identity the second electronic communication associated with the phone call conditioned on determining that the second identity is available to receive the second electronic communication; receiving a third electronic communication from the first identity, responding to the first electronic communication; receiving a fourth electronic communication from the second identity, responding to the second electronic communication; resolving a conflict between the third electronic communication and the fourth electronic communication; and handling the phone call based on the conflict resolution.