Patent ID: 8095405

Claim:
A computer-implemented method for high-performance capability assessment of a freight and logistics business, comprising: providing a processor operatively coupled to a communication network; providing one or more databases operatively coupled to the processor and accessible through the communication network; coupling an interface to the processor for receiving input; the processor establishing a machine-readable memory in said one or more databases, including a multidimensional freight and logistics industry performance reference set comprising multiple key assessment performance reference tables, at least one key assessment performance reference table defining a customer interaction platform including: a ‘Basic’ performance level specifying ‘Basic’ performance assessment criteria; a ‘Competitive’ performance level specifying ‘Competitive’ performance assessment criteria; a ‘Market Leading’ performance level specifying ‘Market Leading’ performance assessment criteria; establishing customer service assessment criteria, wherein the ‘Basic’ performance assessment criteria includes a first criteria for Customer Relationship Management (CRM) where customer satisfaction only polled on ad-hoc basis; wherein the ‘Competitive’ performance assessment criteria includes a first criteria for CRM where regular surveys sent to customers with improvement suggestions; and wherein the ‘Market Leading’ performance assessment criteria includes a first criteria for CRM where customer satisfaction is closely monitored and relationship management procedures are defined; receiving, by the processor, an input specifying a freight and logistics industry area and a freight and logistics industry key assessment area with the freight and logistics industry area for analysis; searching, by the processor, the multidimensional freight and logistics industry performance reference set for a matching key assessment performance reference table that matches the freight and logistics industry area and the freight and logistics industry key assessment area; retrieving, by the processor, the matching key assessment performance reference table; initiating, by the processor, analysis of the matching key assessment performance reference table; and obtaining a resultant performance level for the freight and logistics industry key assessment area.