Patent ID: 7966192

Claim:
A method of processing a payment transaction dispute at a dispute processor wherein said dispute processor processes transaction disputes between a cardholder of an issuer and a merchant of an acquirer, said method comprising: receiving at a dispute processor a payment transaction dispute generated by an issuer; obtaining for said dispute processor from an acquirer a set of data relating to said payment transaction dispute; providing said set of data as an input to a computerized rules engine; processing said set of data with said rules engine; designating said payment transaction dispute to a queue of said dispute processor based on the result of processing said set of data with said rules engine; forming a plurality of payment transaction disputes in said queue; regulating execution of a workload of a human investigator at said dispute processor via displaying only a partial listing of said second queue of cases for viewing by said human investigator so as to prevent said human investigator from selectively avoiding cases to work.