Patent ID: 8537981

Claim:
A method, comprising: a processor executing a notification agent; the notification agent receiving event information associated with an event, wherein the event justifies an alert; the notification agent automatically determining event specifics from the received event information, wherein the step of determining the event specifics comprises: the notification agent identifying a location of the event; the notification agent determining an event type associated with the event; the notification agent determining a risk level and urgency associated with the event based on the event type and the location of the event; the notification agent identifying at least a first and a second recipient for an event notification based upon a location of the first and second recipients and the location of the event; the notification agent determining that the first and second recipients are participating in a common call; the notification agent preparing a first voice event notification for the first recipient and a second voice event notification for the second recipient; the notification agent interrupting a voice connection between the first and second recipients and their call; and the notification agent providing the first voice event notification to the first recipient and the second voice event notification to the second recipient, wherein the manner in which the event notifications are provided to the recipients depends, at least in part, upon the risk level and urgency associated with the event, wherein the first voice event notification provided to the first recipient is different than the second voice event notification provided to the second recipient, and wherein the first voice event notification and the second voice event notification are provided using the same communication medium as the voice connection between the first and second recipients.