Patent ID: 7853453

Claim:
A computer-implemented method of analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the system and a response received from the user, the method comprising: receiving and storing information in a computer indicative of dialog turns between the system and at least one user in an application, the turns being related to one or more tasks of the application; utilizing a diagnostic module operable on a computer independent from the user to obtain an indication of performance of the application relative to said one or more tasks wherein the diagnostic module identifies the performance of the application utilizing a confirmation score module, a response turn score module or a user repetition score module; and outputting the indication of performance of the application relative to said one or more tasks based upon analysis of multiple sets of data from the confirmation score module, the response term score module or the user repetition score module, each set of data being from a different user of the system.