Patent ID: 7426476

Claim:
A method of processing a prescription refill request via an interactive voice response system, the method comprising the steps of: receiving a refill request for a patient and received at a pharmacy; providing access for a pharmacy to the interactive voice response system for obtaining approval of the refill request from a physician; prompting the pharmacy for a first indicator, wherein the first indicator is at least one of: a pharmacy phone number, at least a portion of the patient's name, and a NDC number, wherein the first indicator indicates information, wherein the information includes at least one of: a pharmacy identification; a patient identification; and identification of a medication corresponding to the prescription to be filled, wherein prompting the pharmacy for the first indicator of information includes audibly prompting the pharmacy by reciting a statement of words to the pharmacy that describes the first indicator of the information; in response to receiving the first indicator from the pharmacy, retrieving by the system, from a database, a second indicator of the same information indicated by the first indicator; audibly reciting the second indicator to the pharmacy; confirming, by the pharmacy, that the second indicator is correct, wherein confirming the second indicator is correct confirms that the first indicator identified the correct information; providing the refill request from the pharmacy to the physician after the pharmacy confirms the second indicator is correct; and receiving, by the pharmacy, the approval of the refill request from the physician.