Patent ID: 7454366

Claim:
A system of managing products via a network, comprising: a plurality of terminal devices each having an IP address of said terminal device, and a serial number of at least one product introduced into said terminal device; and a server, the server comprising: means for storing a registration information, wherein said registration information comprises at least an IP address, a serial number, a purchase date and a warranty period; means for receiving an IP address, the serial number, and information associated with a failure from said terminal device via said network; means for searching said stored registration information in accordance with said received IP address; means for determining whether or not the terminal device is within the warranty period by comparison of the purchase date with a current date; and means for sending information to a registered IP address, the information relating to the terminal device and the product introduced into said terminal device, wherein if said terminal device is within the warranty period, said server informs said terminal device via the network that said terminal device will be fixed gratis, and if not, said server informs said terminal device via the network that a chargeable repair will be provided together with a reason.