Patent ID: 8910154

Claim:
A method for obtaining diagnostic information at a selected time in a virtual environment, comprising: providing a server configured to host a virtualization system running a plurality of virtual instances, a plurality of service managers operating within the virtualization system, wherein each of the plurality of service managers is associated with a respective single virtual instance; sending a request for current diagnostic information to selected virtual instances in the plurality of instances, wherein the request is sent through a control interface to the plurality of service managers operating on the virtualization system; communicating the request from the plurality of service managers to the selected virtual instances operating on the virtualization system; sending the current diagnostic information from each selected virtual instance to the corresponding service manager; communicating the current diagnostic information from each service manager through the control interface to a user interface to enable a user to view the current diagnostic information for each of the selected virtual instances operating on the server; sending a reset command to the selected virtual instances in the plurality of instances through the control interface to the plurality of service managers; and communicating the reset command from the plurality of service managers to the selected virtual instances operating on the virtualization system to enable each of the selected virtual instances to be reset.