Patent ID: 8335306

Claim:
A method of operating a call processing system to handle calls in a communication network operated by a communication carrier, the method comprising: receiving a hotline instruction from a customer associated with a plurality of hotline destinations to enable a plurality of hotline features for a plurality of devices to route a plurality of calls from the plurality of devices to the plurality of hotline destinations, wherein the hotline instruction enables the plurality of hotline features for a predetermined number of calls and disables the plurality of hotline features after receiving the predetermined number of calls from each of the plurality of devices; receiving a first call request for a first call to a first intended destination from a first device of the plurality of devices; processing the first call request to determine if a first hotline feature for the first device is enabled; and processing the first call request to route the first call to a first hotline destination of the plurality of hotline destinations instead of the first intended destination if the first hotline feature is enabled.