Patent ID: 6868523

Claim:
A method of dealing with remote parties, comprising the following steps: a) maintaining a web page on the Internet, which presents information, in a visual format to visitors to the web page, the visual format presenting an interface similar to one presented by a conventional telephone: i) at least two options, A and B; ii) at least two further options C and D, when option A is selected; and iii) at least two further options E and F, when option B is selected; b) maintaining a telephone call center accessible to callers using a conventional telephone, which presents, in audible format to callers and which is selectable using inputs that are produced using a conventional telephone, a format for presentation being similar to and coordinated with the visual format used for presentation to visitors to the web page so that the presentation of the audible format experienced by callers to the call center will be similar to the visual format experienced by visitors to the web page, i) said options A and B; ii) said further options C and D, when option A is selected; and iii) said further options E and F, when option B is selected.