Patent ID: 7949906

Claim:
A management supporting system for supporting management of a system to be managed, comprising: a rule storage section which stores a rule describing a countermeasure corresponding to a state of the system to be managed; an input/output section which displays a screen operable by an operator and receives as an input an instruction from the operator; countermeasure execution means for monitoring a state of the system to be managed, executing for the system to be managed a countermeasure corresponding to the state of the system to be managed based on the rule stored in the rule storage section and, in the case where an instruction is input to the input/output section from the operator, executing a countermeasure for the system to be managed according to the instruction; a log storage section which stores, in the same format, the operation of the countermeasure execution means executed according to the rule stored in the rule storage section and operation of the countermeasure execution means executed according to the instruction from the operator as logs; unresolved state display control means for displaying on the input/output section based on the logs stored in the log storage section a screen presenting information presenting a state which has occurred in the system to be managed and the problem solution for which has not yet been completed; a resolved state display control means for displaying on the input/output section based on the logs stored in the log storage section a screen presenting information concerning a state which has occurred in the system to be managed and the problem solution for which has been completed together with information of countermeasures executed for the problem solution and success/failure of the respective countermeasures, wherein the resolved state control means further displays a rule update operation screen prompting the operator to edit a rule, wherein the rule update operation screen includes (i) an automatically generated list of one or more countermeasures that have been previously applied by a human operator for the problem solution and (ii) success/failure of the respective one or more countermeasures previously applied by the human operator, and wherein the operator is prompted to select a countermeasure of the one or more countermeasures previously applied by the human operator to be subsequently used as a countermeasure for the state of the system to be managed; and a rule presentation means for specifying based on the logs stored in the log storage section a rule in which the result of a countermeasure to be executed for the system to be managed satisfies a given condition and displays on the input/output section a screen presenting the rule as one that is in need of correction.