Patent ID: 8509419

Claim:
A method comprising: receiving, by a data-processing system that is associated with a call center system, i) a voice call from a calling party, and ii) a first datum that identifies the calling party; generating by the data-processing system, in response to receiving the voice call and the first datum, a pointer to where account data about the calling party can be accessed by a destination in the call center system, wherein the pointer is based on the first datum; embedding by the data-processing system, a second datum within a Session Initiation Protocol message, the second datum comprising the pointer; and transferring by the data-processing system, the voice call from the data-processing system to the destination in the call center system, wherein the transferring of the voice call comprises transmitting the Session Initiation Protocol message to the destination, and wherein the pointer to where account data about the calling party can be accessed is embedded in the call transfer thereby enabling both the transferred voice call and the pointer to be received concurrently at the destination in the call center system.