Patent ID: 8204191

Claim:
A method, comprising: presenting to a user over a voice transmission network a verbal list of service providers available to provide voice communications in real time, the verbal list indicating that each service provider presented in the verbal list is currently available to provide voice communications in real time with the user via a live voice transmission connection; responsive to the user selecting a service provider from the verbal list, initiating a first connection attempt by the voice transmission network system for real time voice communications between the user and the service provider; in response to a failure to establish real time voice communications between the user and the service provider through the first connection attempt due to unavailability of the service provider, enabling the user to record a voice message on the voice transmission network system, for the service provider; and responsive to the service provider reviewing the voice message recorded on the voice transmission network system, connecting the service provider to initiate a second connection attempt for real time voice communications between the service provider and the user, wherein the voice transmission network system does not disclose contact information of the user to the service provider.