Patent ID: 7548610

Claim:
A method of call routing comprising: receiving a call from a caller to a system using a dialed number common for a plurality of potential recipients in different defined territories; determining whether an automatic number identification (ANI) for the caller exists that can be used to determine a locational designator of the caller including when the call originates from a non-stationary device including an electronic locational device; in cases wherein such an ANI does not exist that can be used to determine the locational designator of the caller including when the call originates from the non-stationary device, then using the system for determining whether the electronic locational device can be used to determine the locational designator of the caller, in cases wherein the electronic locational device cannot be used to determine the locational designator of the caller, then activating a logical script including questions to elicit at least one response from the caller, digitizing the at least one response from the caller using voice-recognition technology, continuing questions and responses until the locational designator of the caller has been determined, correlating the locational designator of the caller to a corresponding defined territory from among the different defined territories, and identifying a telephone number for a recipient from among the plurality of potential recipients based upon the corresponding defined territory.