Patent ID: 8130111

Claim:
A method of monitoring operation of a user device, comprising: performing a condition analysis of the user device including compiling physical condition data relating to a physical condition of the user device and compiling operational condition data relating to an operational condition of the user device; determining a condition rating commensurate with the condition analysis of the user device based at least in part on the physical condition data and the operational condition data, wherein the condition rating is represented by one of a plurality of icons, wherein at least one of the plurality of icons is chosen from the group consisting of: a broken monitor icon used to depict a broken monitor of the user device, a cleaning symbol icon used to depict a dirty user device, a happy customer icon used to depict that a customer can continue to use the user device during a time period before completion of a repair to the user device, and an unhappy customer icon used to depict that the customer is prohibited from using the user device before completion of the repair to the user device; accessing an operations data store over a computer network using a security identifier; storing the physical condition data and the operational condition data in the data store based at least in part on the condition analysis of the user device; receiving identification of a maintenance action for the user device based at least in part on the rating of the user device; dispatching a repair entity to perform the maintenance action; and receiving an assessment of the performance of the repair entity, where the user device is at least one of an automated teller machine, an account management kiosk, and a cash recycler.