Patent ID: 7978605

Claim:
A method, comprising: responsive to a determination that a permanent virtual circuit of a customer is operating at a data rate in excess of a committed information rate, automatically reporting that the permanent virtual circuit has been automatically upgraded, the permanent virtual circuit automatically upgraded responsive based upon a defined rule stored in a master user profile, the defined rule adapted to cause an automatic addition of a DS 0 channel that causes a count of DS 0 channels to exceed a threshold of DS 0 channels, which causes an automatic order to transfer existing DS 0 channels to a new T1.5 trunk; and creating a dynamic decision tree of questions to ask the customer, the decision tree describing a progression of questions to ask the customer considering potential customer answers, the dynamic decision tree comprising an ordering decision branch, a congestion decision branch, a security division branch, and a disconnect decision branch, the disconnect decision branch adapted to automatically perform at least one action responsive to the customer unsubscribing from a particular service, updating the master user profile based upon answers of the customer to questions from the dynamic decision tree.