Patent ID: 8271340

Claim:
A method of taking an order for an establishment enabling a customer to place an order for an item from said establishment, said establishment having order placing equipment located near said establishment being capable of receiving said order for said item from said customer, comprising the steps of: using a first voice communication link to communicate between said order placing equipment associated with said establishment and a remote facility; and using a second voice communication link to communicate between said order placing equipment and a local order receiving facility at said establishment; switching from a first mode in which said order taking system is operable to communicate said order between said order placing equipment and said remote facility and a second mode in which said order taking system is operable to communicate said order between said order placing equipment and said local order receiving facility; activating an alarm to alert personnel of the switching; monitoring said first voice communication link from said local order receiving facility in said first mode; and monitoring said second voice communication link from said remote facility in said second mode.