Patent ID: 6983044

Claim:
A relationship building method for automated services, comprising in combination the steps of: receiving a contact from a client; looking for the client in a client data base; if the client is calling by telephone and does not like auto attendant, then transferring the client to a customer service representative; if the client is in the client data base, then: welcoming the client; presenting the client with an option of one or more services or goods that are usual for the client as determined by the client data base; if the client selects one of the usual services or goods, then processing the client request; if the client does not select one of the usual services or goods, then: presenting the client with a list of services or goods from which to select; entering the new request into the client data base; and processing the client request; if the client is not in the client data base, then: welcoming the client; ask the client for billing and delivery information; entering the client billing and delivery information into the client data base; presenting the client with a list of services or goods from which to select; entering the new request into the client data base; and processing the client request.