Patent ID: 8014303

Claim:
A device comprising: memory to store instructions, where the device is a first device; and a processor to execute the instructions to: receive a first message and a second message from a second device, where the first message and the second message differ, and where the first message includes a first header and first event data and the second message includes a second header and second event data, identify, based on the first header and the second header, that the first message and the second messages are problem reports, process, in response to identifying the first message and the second messages as the problem reports, the first event data to determine that the first event data, in the first message, is associated with a particular reconfiguration information, of a plurality of reconfiguration information corresponding with the second device, process, in response to identifying the first message and the second messages as the problem reports, the second event data to determine that the second event data in the second message is not associated with any of the plurality of reconfiguration information, transmit the particular reconfiguration information to the second device in response to the first message, determine additional information based on processing the second event data, form, based on processing the second event data, a reformatted second message, including the adding additional information to the second message, and transmit the second reformatted problem report to a third device.