Patent ID: 8131830

Claim:
A method for enabling a support program to provide services using administrative rights on a client computer for a user without administrative rights, comprising the steps of: creating a global administrative account on a domain server for a computer network, wherein the administrative rights of the client computer are managed by the global administrative account; activating the support program on the client computer; storing global administrative account access information in a encrypted file; enabling the support program to download and decrypt the encrypted file; creating a process with administrative rights via the support program using the global administrator account on the domain server, wherein the process allows a user of the client computer without administrative rights to perform trouble shooting and problem resolution on the client computer; enabling support services with administrative rights for the user of the client computer without administrative rights using the process, wherein the support services are used by the user of the client computer without administrative rights to perform trouble shooting and problem resolution on the client computer; and removing the process with administrative rights for the user without administrative rights from the client computer where administrative services were provided once the trouble shooting and problem resolution is complete.