Patent ID: 8849890

Claim:
A distribution apparatus comprising: detection means for detecting a maintenance work required for a device based on failure information received from the device; first distribution means for distributing data for a display of information relating to the required maintenance work detected by the detection means to the device; determination means for determining whether the device has shifted its operation into a specific state based on received information from the device to which the first distribution means has distributed the data, wherein the received information is different from said received failure information and is information indicating that a display unit of the device cannot provide the display based on the data distributed by the first distribution means for a worker who performs the maintenance work for the device; and second distribution means for distributing a subsequent part of the data that follows a part having been displayed, based on the data distributed by the first distribution means, immediately before the device shifts its operation into the specific state, determined by the determination means, to a terminal apparatus of the worker, wherein the terminal apparatus is different form the device to which the first distribution means has distributed the data, wherein the distribution of the data by the first distribution means and the subsequent part of the data by the second distribution means is for solving the same failure information received from the device.