Patent ID: 7624353

Claim:
A method comprising: detecting an information capture operation performed in an application; creating a clipboard item comprising information collected by the information capture operation, wherein the clipboard item is associated with a clipboard; applying, using at least one processor, a text filter to analyze the information collected by the information capture operation for one or more items of specified textual content; based on the analysis applied by the text filter, detecting, using at least one processor, an item of specified textual content in the information collected by the information capture operation; in response to detecting the item of specified textual content in the information collected by the information capture operation: automatically identifying, using at least one processor, an application that includes supplemental information related to the item of specified textual content, the application being different than a source of the information collected by the information capture operation, automatically triggering, using at least one processor, an operation to retrieve, from the identified application, the supplemental information related to the item of specified textual content, and automatically supplementing, using at least one processor, the clipboard with the supplemental information retrieved from the identified application; receiving input from a user defining a note, wherein the note includes at least a portion of the clipboard item and at least a portion of the supplemental information; presenting the note in an output text box of the clipboard; receiving a user input command to send the note presented in the output text box of the clipboard; in response to receiving the user input command to send the note: identifying an application corresponding to the note; and outputting the information included in the note to the identified application corresponding to the note, wherein outputting the information included in the note to the identified application corresponding to the note comprises outputting a call summary to a customer relationship management application that associates the call summary with a corresponding customer record.