Patent ID: 8199903

Claim:
A system of remote computer service comprising a call center and a computer which is connected and interacted with the call center through the Internet, said system of remote computer service further comprises a computer service supporting system, which comprises a communication server and a transmission server which are interconnected with each other, said communication server is used for receiving a service request sent by a first agent module of said computer, allocating or designating a corresponding call center and a transmission server for interacting for said computer, producing a service ID corresponding to an address of the transmission server, and returning communication method information and the service ID of the call center which has been allocated or designated to said first agent module; and said transmission server is used for receiving the instructions or information of said computer and transmitting them to said second agent module, or for transmitting the instructions or information sent by said second agent module to said computer; a first agent module is set in said computer for logging in on the computer service supporting system through the Internet, accepting the communication method information and the service ID of the call center which has been allocated or designated, communicating with the call center designated by the computer service supporting system through the transmission server corresponding to the service ID, and sending needed information to the call center designated by said computer service supporting system, or acquiring the instructions or information from the call center designated by said computer service supporting system and completing the service for said computer; and a second agent module is set in said call center, according to the designating of said computer service supporting system, for acquiring the address of the transmission server corresponding to the service ID from the communication server, communicating with the first agent module of said computer through the transmission server, receiving the information sent by the first agent module, or for sending instructions or information to the first agent module and completing the service for said computer.