Patent ID: 7770114

Claim:
A system for establishing a virtual environment that permits communication between a participant and one or more agents of an organization, comprising: at least one computer terminal that provides means for permitting the participant to interface with the virtual environment; and an operation module coupled to said at least one computer terminal that provides means for manipulating the virtual environment in response to one or more actions invoked by the participant by way of the at least one computer terminal, wherein the means for manipulating includes navigating the virtual environment to a target, wherein the target triggers a module that executes one or more functions to provide means for assessing the mental dexterity of the participant in response to virtual environment stimuli; and means for permitting the one or more agents of the organization to obtain control over virtual environment navigation capabilities possessed by the participant, wherein the obtaining of control of the virtual environment navigation capabilities provides means for permitting the participant to selectively surrender independent exploration capabilities of the virtual environment in favor of dependent exploration capability of the virtual environment provided by the one or more agents of the organization.