Patent ID: 8645544

Claim:
A method of processing service orders from disparate systems directed to a shared resource, comprising: receiving a first service order directed to the shared resource via a first service order entry point; receiving a second service order directed to the shared resource via a second service order entry point; determining whether one or both of the first and second service orders are a read-only information request directed to the shared resource; if the one or both of the first and second service orders are the read-only information request directed to the shared resource, formatting the one or both of the first and second service orders via a network element adaptor operative to format the one or both of the first and second service orders for receipt and use by the shared resource; if the one or both of the first and second service orders are not the read-only information request directed to the shared resource: determining whether the one or both of the first and second service orders provide for a change to the shared resource; if the first and second service orders provide for the change to the shared resource, determining whether the first and second service orders provide for a conflicting change to the shared resource; if the first and second service orders provide for the conflicting change to the shared resource, mediating the conflicting change between the first and second service orders such that the first and second service orders do not provide the conflicting change to the shared resource, wherein mediating the conflicting change between the first and second service orders include generating a third service order that consolidates the first and second service orders in a processing order that prevents the conflicting change, wherein the third service order does not provide the conflicting change to the shared resource; and if the first and second service orders provide for the conflicting change to the shared resource, passing the third service order to the shared resource for application of the third service order to the shared resource.