Patent ID: 7908361

Claim:
A computer maintenance support system that provides information for supporting computer maintenance operations, the system comprising: an analysis device that collects and analyzes analysis object data which has been saved at a computer which is an object of maintenance, the analysis object data including settings information of the computer and log information of recorded operations of the computer, the analysis device analyzing at least a resource usage condition; an analysis server connected with the analysis device, the analysis server including a determination criteria database that is used in analysis of the analysis object data, the analysis server acquiring the analysis object data from the analysis device and analyzing the analysis object data based on the determination criteria database; and an output device for monitoring that receives a primary analysis report of analysis by the analysis device, and a secondary analysis report of analysis by the analysis server, and outputs information to be used for the computer maintenance operations, and at least one additional analysis device, wherein the analysis server is connected with the analysis devices and, when analyzing the analysis object data acquired from one of the analysis devices, performs analysis by comparing the analysis object data with at least one analysis object data from another maintenance object computer with a similar system structure.