Patent ID: 7698140

Claim:
A method of transcribing a message comprising: receiving a voice message from a user at a computer server along with a recipient address; recording said voice message as a voice file at said computer server; executing a speech recognition engine to transcribe said voice file into a text file; sending said voice file and said text file to a computer workstation operated by an agent; receiving a corrected text file from said computer workstation at said computer server, said corrected text file being a more accurate transcription of said voice file than said text file; comparing said text file with said corrected text file to determine the accuracy of said speech recognition engine; determining that said accuracy of said speech recognition engine is sufficient and that future voice messages from said user need not be corrected by an agent; routing said corrected text file and said recipient address to a delivery means; and delivering said corrected text file to a recipient using said recipient address.