Patent ID: 6915336

Claim:
An Internet communications system comprising: a) a first user having a user web browser and a first web chat module wherein the first web chat module is configured to be integrated within the user web browser to form an integrated combination platform for enabling simultaneous web browsing and real-time chat functions, b) a service agent having a browser driving module and a second integrated web chat module for enabling simultaneous web browsing and real-time chat functions with the first user, wherein the browser driving module drives the user web browser to a location on the web selectable by the service agent without operational intervention by the first user during a chat session, c) an iServer accessible via a link on the Internet for providing real-time web chat communications between the first user and the service agent, the iServer comprising: i) a virtual queue, in response to the first user clicking on a special hyperlink button on a web site accessible to the user browser, for queuing user's request for a web chat session while the iServer notifies a logged-in service agent that the first user has made a request, wherein while the user's request is in the virtual queue the first web chat module is downloaded to the user web browser to form the integrated combination platform for enabling the first user to perform simultaneous web browsing and real-time chat functions, ii) a virtual communications channel for joining the first user and the service agent in a session for web chat communications and collaborative web browsing, iii) an application module for authenticating the first user and the service agent and for monitoring iServer usage.