Patent ID: 7058707

Claim:
A method for performance managing a service in a video and data network comprising: identifying one or more users receiving the service; identifying a physical network transport in the video and data network for the one or more users; identifying a virtual network transport in the video and data network for the one or more users; monitoring performance data through the physical network transport and the virtual network transport for the one or more users, wherein the physical network transport comprises shared physical network elements shared by a plurality of customer networks and dedicated physical network elements specific to a customer network, wherein the virtual network transport comprises shared virtual network elements shared by the plurality of customer networks and dedicated virtual network elements specific to the customer network; determining one or more threshold values for the one or more users' service; and determining if the performance data violates at least one of the one or more threshold values, wherein performance data for the shared physical and virtual network transport and dedicated physical and virtual network transport is analyzed to determine if the performance data violates at least one of the one or more threshold values.