Patent ID: 8150940

Claim:
A method for communicating with a particular technician, the method comprising: receiving from a technician access device, a request, initiated by the particular technician, for access to an electronic message; determining whether to satisfy the request for access based at least partially on whether the request for access is a first request for access from the particular technician within a predetermined time period; and only if it is determined that the request for access is a first request for access from the particular technician within the predetermined time period, transmitting the electronic message to the technician access device wherein the electronic message is separated into at least two portions customized for respective groups of technicians including the particular technician; and transmitting the electronic message to the technician access device includes a technician server transmitting an applicable portion of the electronic message of the at least two portions of the electronic message to the technician access device wherein the portions of the electronic message are customized based on profile characteristics stored in an administration system in communication with the technician server.