Patent ID: 6856676

Claim:
A system of controlling and managing voice and data services in a telecommunications network: a media gateway interface coupled to a plurality of diverse voice and data media gateways operating under diverse protocols in the telecommunications network, the media gateway interface being operable to communicate service logic with the media gateways; a media gateway controller in communications with the media gateway interface and media gateways and carrying out service logic for a voice or data service according to input received from the media gateways, said service logic utilizing internal and external databases handlers to access data from internal and external databases; a service management subsystem in communications with the media gateway controller and being operable to provision services with customers and provide service management-tools for managing the services; a service creation subsystem in communications with the service management subsystem and being operable to provide service creation tools for creating the service logic of the services; and a customer care subsystem in communications with the service management subsystem and being operable to generate billing records and customer invoices for the voice and data services.