Patent ID: 7248688

Claim:
A method, comprising: receiving an electronic healthcare communication to a communications system, the electronic healthcare communication comprising a communications address associated with one of a physician office legacy system, another legacy system, and a non-participant legacy system; matching the communications address to a list of registered communications addresses of the physician office legacy system; if the communications address matches a registered communications address, then automatically categorizing the electronic healthcare communication, the category comprising (1) data associated with an access agent, (2) data associated with a security agent, (3) data associated a messaging agent, (4) data associated with a transactional agent, (5) data associated with a troubleshooting agent, and (6) data associated with an application agent; if the communications address does not match one of the registered communications addresses, then receiving an identifier and categorizing the electronic healthcare communication, the identifier associating the healthcare communication with one of another legacy system and the non-participant legacy system; and if the electronic healthcare communication is associated with the application agent, then accessing and using a physician management application to process the electronic healthcare communication, the physician management application running on a server of the communications system, wherein the communications system enables an exchange of the electronic healthcare communication among the physician office legacy system and one or more communications devices associated with at least one telecommunications service provider.