Patent ID: 8726090

Claim:
An information processing system comprising: an information processing apparatus that allows software to be installed thereon; and a management apparatus that manages installation of the software on the information processing apparatus, the management apparatus being connected to the information processing apparatus via a network, wherein the information processing apparatus includes: an installation unit that installs software when a request for installation of the software has been made; a success-and-failure notifying unit that notifies the management apparatus whether the software has been successfully installed by the installation unit; and an inquiry unit that transmits an inquiry to the management apparatus as to whether there is to-be-installed software which has not been installed on the information processing apparatus, when the information processing apparatus returns to an installation-acceptable state in which the information processing apparatus accepts software installation, and the management apparatus includes: a determining unit that, when receiving a failure notification that installation of the software fails from the success-and-failure notifying unit, determines a cause of failure based on the failure notification; a storing processing unit that, when the determining unit determines that the cause of the failure cannot be solved by remote control, stores registration information in which identifying information of the information processing apparatus and information indicating to-be-installed software which has not been installed on the information processing apparatus are associated with each other, in a storage unit; and a reinstallation instruction unit that, when receiving the inquiry from the inquiry unit, searches the registration information stored in the storage unit, and instructs the information processing apparatus to install the to-be-installed software thereon.