Patent ID: 8793581

Claim:
A system for presenting a plurality of prerecorded scripts to a contact during a call, the system comprising: a dialer configured to connect to a phone system; a controller coupled to the dialer for managing the initiation of calls to a contact; Input/Output (I/O) devices configured to interact with a user; a memory containing modules for execution on a processor, the modules comprising: a script player module for playing a plurality of scripts, each script comprising a prerecorded audio file; a presentation module for presenting a plurality of script options to a human agent; an input module for receiving multiple inputs from the human agent, each input corresponding to one or more of said plurality of script options, at least one agent input corresponding to an executable file for playing a script; a profile module for storing a contact profile reflecting contact-specific data; and wherein at least one script option comprises contact-specific data received during the call and reflected in the profile module to allow the agent to play a script that is specific to the contact being called, said contact-specific data comprising at least one data type chosen from a marital status, a family status, a business status, a relationship status, a title, a customer technology, an attitude, a disposition, a prior affirmation, a socioeconomic factor, and a purchasing pattern; and, a communication network coupling the dialer, controller, processor, I/O devices, and memory.