Patent ID: 7982769

Claim:
An apparatus for multi-media data organization and transmission of information relating to the provision of service on-site, the apparatus comprising: an on-site computer having a microprocessor, a memory storage, a display for providing information to an on-site service provider, and an input device for receiving information and commands from the on-site service provider; a remote computer having a microprocessor and a memory storage; a display for providing information to a remote service provider, and an input device for receiving information and commands from a remote service provider; a database defined in said memory storage of said on-site computer for storing a plurality of on-site episode records, each on-site episode record for storing one or more images relating to an event and a plurality of fields of information relating to the event, said database comprising provision for annotations of said images; a database defined in said memory storage of said remote computer for storing a plurality of remote episode records, each remote episode record for storing one or more images relating to an event and a plurality of fields of information relating to the event, said database comprising provision for annotations of said images; an imaging device operatively coupled to said memory storage of said on-site computer for capturing images for storage in said on-site episode records; a program executable by said on-site computer, said program providing a graphical user interface on said display of said on-site computer, said program having an imaging module with document and image capture filing and scanning functions, said graphical user interface accepting an input from said input device of said on-site computer to control said program; a communications module of the on-site computer configured to modify at least a portion of an on-site episode record in the plurality of on-site episode records in accordance with a modification to at least a portion of a remote episode record in the plurality of remote episode records; and a communications module of the remote computer configured to modify at least the portion of the remote episode record in accordance with a modification to at least the portion of the on-site episode record.