Patent ID: 6912568

Claim:
A service management server which manages a service network to which plural user's terminals are connected comprising: a service quality evaluation standard receiving means for receiving an input of items for evaluating the quality of services supplied by utilizing said service network, and an input of evaluation standard for the information representative of the degree of the condition of services under the evaluation items, service condition information obtaining means for obtaining information, which is representative of the degree of the service condition concerning the evaluation items, while services are being supplied through said service network, and satisfaction degree-representing index calculating means for evaluating the information, which is obtained by said service condition information obtaining means, and which represents the degree of the service condition, in accordance with the evaluation standard an input of which is received by said service quality evaluation standard receiving means, and calculating a satisfaction degree-representing index indicating the degree of a user's satisfaction concerning the service quality; satisfaction degree-representing index evaluation standard receiving means for receiving an input of a range of satisfaction degree-representing indexes which the user can permit, and an input of measures to be executed when the satisfaction degree-representing index calculated by said satisfaction degree-representing index calculating means is out of said permissible range, means for comparing with each other the satisfaction degree-representing index calculated by said satisfaction degree-representing index calculating means and said permissible range of satisfaction degree-representing index received by said satisfaction degree-representing index evaluation standard receiving means, and means for giving instructions to execute the measures to be carried out practically which are received by said satisfaction degree-representing index evaluation standard receiving means, in a case where the results of the comparison made by said comparing means show that the satisfaction degree-representing index calculated by said satisfaction degree-representing index calculating means is out of the permissible range.