Patent ID: 8417524

Claim:
A method for analyzing an audio interaction, the method comprising: identifying, by a computer, a change in an emotion of a speaker in an audio interaction; identifying, by the computer, aspects of the audio interaction; analyzing, by the computer, the change in the emotion of the speaker in conjunction with the aspects of the audio interaction; determining, by the computer, a relationship between the change in the emotion of the speaker and the aspects of the audio interaction based on the computer analyzing the change in the emotion of the speaker in conjunction with the aspects; identifying, by the computer, an emotion-influencing aspect of the audio interaction that caused the change in the emotion of the speaker based on the computer determining the relationship between the change in the emotion of the speaker and the aspects of the audio interaction; and providing, by the computer, the emotion-influencing aspect identified in the audio interaction that caused the change in the emotion of the speaker.