Patent ID: 7493326

Claim:
A method for analyzing a problem in a distributed processing business system used to provide a service, the method comprising: identifying the problem, comprising completing a problem identification form to evaluate the service, identifying a core process from the problem identification form, and completing an interface form to evaluate the interface between the core process and associated services; wherein completing the problem identification form comprises completing a first worksheet to evaluate project office data associated with the service, completing a second worksheet to evaluate processes and procedures associated with the service, and completing a third worksheet to evaluate the technology associated with the service; preparing for an audit, comprising gathering documents associated with the service, preparing an audit questionnaire, gaining approval of the audit questionnaire and the identified core process from management, and sending audit notices to a delivery team; performing the audit, comprising executing the core process and evaluating the core process in accordance with the problem identification form, the interface form, and the audit questionnaire; reviewing the audit and recording a result of the audit; using the result of the audit, developing an action plan, comprising identifying discrepancies between the core process and associated procedures and tools, resolving the discrepancies, and establishing exit criteria; using the action plan, developing an execution plan; using the execution plan, deploying a solution, comprising releasing a communication plan, verifying that the solution is installed, testing the solution in a production environment, performing a quick fix if the testing fails and the quick fix is available, and restoring the original service if the testing fails and a quick fix is unavailable; monitoring the deployed solution, comprising identifying an issue, performing a quick fix if the quick fix is available for the issue, and restoring the original process if the quick fix is unavailable; and recording a lesson learned.