Datasets:
Dataset Preview
The full dataset viewer is not available (click to read why). Only showing a preview of the rows.
The dataset generation failed
Error code: DatasetGenerationError
Exception: TypeError
Message: Couldn't cast array of type
struct<topic: struct<type: string, value: string>, is_question: struct<type: string, value: bool>, complexity: struct<type: string, level: string>, route: struct<type: string, value: string>, is_customer: struct<type: string, value: bool>, urgency: struct<type: string, level: string>>
to
{'route': {'type': Value('string'), 'value': Value('string')}, 'is_customer': {'type': Value('string'), 'value': Value('bool')}, 'urgency': {'type': Value('string'), 'level': Value('string')}}
Traceback: Traceback (most recent call last):
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1835, in _prepare_split_single
for key, table in generator:
^^^^^^^^^
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 621, in wrapped
for item in generator(*args, **kwargs):
~~~~~~~~~^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/packaged_modules/json/json.py", line 361, in _generate_tables
self._cast_table(pa_table, json_field_paths=json_field_paths),
~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/packaged_modules/json/json.py", line 132, in _cast_table
pa_table = table_cast(pa_table, self.info.features.arrow_schema)
File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2381, in table_cast
return cast_table_to_schema(table, schema)
File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2315, in cast_table_to_schema
cast_array_to_feature(
~~~~~~~~~~~~~~~~~~~~~^
table[name] if name in table_column_names else pa.array([None] * len(table), type=schema.field(name).type),
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
feature,
^^^^^^^^
)
^
File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 1861, in wrapper
return pa.chunked_array([func(chunk, *args, **kwargs) for chunk in array.chunks])
~~~~^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2161, in cast_array_to_feature
raise TypeError(f"Couldn't cast array of type\n{_short_str(array.type)}\nto\n{_short_str(feature)}")
TypeError: Couldn't cast array of type
struct<topic: struct<type: string, value: string>, is_question: struct<type: string, value: bool>, complexity: struct<type: string, level: string>, route: struct<type: string, value: string>, is_customer: struct<type: string, value: bool>, urgency: struct<type: string, level: string>>
to
{'route': {'type': Value('string'), 'value': Value('string')}, 'is_customer': {'type': Value('string'), 'value': Value('bool')}, 'urgency': {'type': Value('string'), 'level': Value('string')}}
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1379, in compute_config_parquet_and_info_response
parquet_operations, partial, estimated_dataset_info = stream_convert_to_parquet(
~~~~~~~~~~~~~~~~~~~~~~~~~^
builder, max_dataset_size_bytes=max_dataset_size_bytes
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 956, in stream_convert_to_parquet
builder._prepare_split(split_generator=splits_generators[split], file_format="parquet")
~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1702, in _prepare_split
for job_id, done, content in self._prepare_split_single(
~~~~~~~~~~~~~~~~~~~~~~~~~~^
gen_kwargs=gen_kwargs, job_id=job_id, **_prepare_split_args
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
):
^
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1887, in _prepare_split_single
raise DatasetGenerationError("An error occurred while generating the dataset") from e
datasets.exceptions.DatasetGenerationError: An error occurred while generating the datasetNeed help to make the dataset viewer work? Make sure to review how to configure the dataset viewer, and open a discussion for direct support.
id string | task string | input string | transcript string | audio_file string | audio_url string | source string | source_domain string | license string | question_set_id string | expected_answers dict | text string | rationale string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
audio1m-s000-000001 | audio_call_routing | Just let give me give me a second. (Um) it covers your consultations (uh) with no company, (uh) so y~ you have any out of pocket cause for this visit. (Uh) would you like me to send you information along with directions to our clinic via email? | Just let give me give me a second. (Um) it covers your consultations (uh) with no company, (uh) so y~ you have any out of pocket cause for this visit. (Uh) would you like me to send you information along with directions to our clinic via email? | test/en-MX/audio/en_MX_Health_1587196_channel1.wav | apptek_callcenter | health | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "health"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Just let give me give me a second. (Um) it covers your consultations (uh) with no company, (uh) so y~ you have any out of pocket cause for this visit. (Uh) would you like me to send you information along with directions to our clinic via email?
Decisions:
- route: health
- is_customer: False
- urgency... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000002 | audio_call_routing | All right, I'll go with the ec~ express. I want it to get there before the weekend. Tomorrow morning is sounds perfect. | All right, I'll go with the ec~ express. I want it to get there before the weekend. Tomorrow morning is sounds perfect. | test/en-CA/audio/en_CA_DeliveryService_1587192_channel2.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: All right, I'll go with the ec~ express. I want it to get there before the weekend. Tomorrow morning is sounds perfect. In short, route is deliveryservice, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000003 | audio_call_routing | Our standard savings isn't super high interest right now, but our twelve month CD is offered at a pretty competitive rate. If you want, you can open that anytime online or just give us a call. Alright Daniel, so that's your savings account officially closed. | Our standard savings isn't super high interest right now, but our twelve month CD is offered at a pretty competitive rate. If you want, you can open that anytime online or just give us a call. Alright Daniel, so that's your savings account officially closed. | test/en-GB_SCT/audio/en_GB_SCT_Banking_1592879_channel1.wav | apptek_callcenter | banking | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "banking"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "high"
}
} | Transcript: Our standard savings isn't super high interest right now, but our twelve month CD is offered at a pretty competitive rate. If you want, you can open that anytime online or just give us a call. Alright Daniel, so that's your savings account officially closed.
---
route: banking
is_customer: False
urgency: hi... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000004 | audio_call_routing | Ohh hi Tom (uh) look I'm having terrible problems at the moment with my internet connection it's really really slow and when I'm trying to do video calls in work the videos are freezing so I really need this sorted as soon as you can Can you tell me if there's any outages in the area? Yeah the customer reference is J f... | Ohh hi Tom (uh) look I'm having terrible problems at the moment with my internet connection it's really really slow and when I'm trying to do video calls in work the videos are freezing so I really need this sorted as soon as you can Can you tell me if there's any outages in the area? Yeah the customer reference is J f... | test/en-GB_WLS/audio/en_GB_WLS_Telecom_1593362_channel1.wav | apptek_callcenter | telecom | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "telecom"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Ohh hi Tom (uh) look I'm having terrible problems at the moment with my internet connection it's really really slow and when I'm trying to do video calls in work the videos are freezing so I really need this sorted as soon as you can Can you tell me if there's any outages in the area? Yeah the custome... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000005 | audio_call_routing | A~ Ohh That's not too bad, that's not too bad. Another question (um,) I know you guys do like printing services and copying services and other stuff in your locations. Do you earn points for like those purchases too? | A~ Ohh That's not too bad, that's not too bad. Another question (um,) I know you guys do like printing services and copying services and other stuff in your locations. Do you earn points for like those purchases too? | test/en-US_Aave/audio/en_US_Aave_DeliveryService_1591610_channel2.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: A~ Ohh That's not too bad, that's not too bad. Another question (um,) I know you guys do like printing services and copying services and other stuff in your locations. Do you earn points for like those purchases too?
---
route: deliveryservice
is_customer: True
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000006 | audio_call_routing | (Um,) and that also includes like setting up your account (uh,) and everything. (Uh,) so unfortunately, there is some setup costs with (um,) setting up a new pro~ a property that hasn't been electrified before. (Uh,) but then on~ once you're (um,) set up the~, you won't incur fees like that again. | (Um,) and that also includes like setting up your account (uh,) and everything. (Uh,) so unfortunately, there is some setup costs with (um,) setting up a new pro~ a property that hasn't been electrified before. (Uh,) but then on~ once you're (um,) set up the~, you won't incur fees like that again. | test/en-CA/audio/en_CA_Energy_1590823_channel1.wav | apptek_callcenter | energy | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "energy"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (Um,) and that also includes like setting up your account (uh,) and everything. (Uh,) so unfortunately, there is some setup costs with (um,) setting up a new pro~ a property that hasn't been electrified before. (Uh,) but then on~ once you're (um,) set up the~, you won't incur fees like that again.
Age... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000007 | audio_call_routing | Let me get back to you. So your complete increased price will be around fifteen thousand as you are two persons. Okay, sir, so I'll get you the bill for the new updated one, I share it to your mail. | Let me get back to you. So your complete increased price will be around fifteen thousand as you are two persons. Okay, sir, so I'll get you the bill for the new updated one, I share it to your mail. | test/en-IN/audio/en_IN_Aviation_005_20250917_channel1.wav | apptek_callcenter | aviation | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "aviation"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Let me get back to you. So your complete increased price will be around fifteen thousand as you are two persons. Okay, sir, so I'll get you the bill for the new updated one, I share it to your mail.
Decisions:
- route: aviation
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000008 | audio_call_routing | Yes yes ma'am, Rhythm Beats live is scheduled for this Sunday, starting at seven PM at Palace ground, Bengalore. Gates op~ (uh) open from five thirty PM so people can enter early and settle down. I understand ma'am, there are categories. | Yes yes ma'am, Rhythm Beats live is scheduled for this Sunday, starting at seven PM at Palace ground, Bengalore. Gates op~ (uh) open from five thirty PM so people can enter early and settle down. I understand ma'am, there are categories. | test/en-IN/audio/en_IN_Entertainment_003_20250927_channel1.wav | apptek_callcenter | entertainment | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "entertainment"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Yes yes ma'am, Rhythm Beats live is scheduled for this Sunday, starting at seven PM at Palace ground, Bengalore. Gates op~ (uh) open from five thirty PM so people can enter early and settle down. I understand ma'am, there are categories.
Agent note: route: entertainment | is_customer: False | urgency:... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000009 | audio_call_routing | Okay, thank you for having a look for me. So I can resend it (uh) the e tickets (um) s~ (uh) apologies. I ca~ can resend you the e ticket if you'd like. | Okay, thank you for having a look for me. So I can resend it (uh) the e tickets (um) s~ (uh) apologies. I ca~ can resend you the e ticket if you'd like. | test/en-ZA/audio/en_ZA_Entertainment_1582977_channel1.wav | apptek_callcenter | entertainment | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "entertainment"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Okay, thank you for having a look for me. So I can resend it (uh) the e tickets (um) s~ (uh) apologies. I ca~ can resend you the e ticket if you'd like.
Agent note: route: entertainment | is_customer: False | urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000010 | audio_call_routing | There's probably about ten eleven vegetarian and then yeah, few of them just wanna be able to have the same option. And is there any (um) like barbecue kind of options? I think it's best maybe if you just send (um) the sample menu and then I will go over everything, you know, and then Yeah, I will get back to you and b... | There's probably about ten eleven vegetarian and then yeah, few of them just wanna be able to have the same option. And is there any (um) like barbecue kind of options? I think it's best maybe if you just send (um) the sample menu and then I will go over everything, you know, and then Yeah, I will get back to you and b... | test/en-CA/audio/en_CA_Food_1590992_channel2.wav | apptek_callcenter | food | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "food"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: There's probably about ten eleven vegetarian and then yeah, few of them just wanna be able to have the same option. And is there any (um) like barbecue kind of options? I think it's best maybe if you just send (um) the sample menu and then I will go over everything, you know, and then Yeah, I will get back ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000011 | audio_call_routing | I don't know how long time is needed. Because it depends on (uh,) the time. (Ah) yes, your pharmacy can handle any prescriptions. | I don't know how long time is needed. Because it depends on (uh,) the time. (Ah) yes, your pharmacy can handle any prescriptions. | test/en-CN/audio/en_CN_Health_1581919_channel1.wav | apptek_callcenter | health | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "health"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I don't know how long time is needed. Because it depends on (uh,) the time. (Ah) yes, your pharmacy can handle any prescriptions.
Agent note: route: health | is_customer: False | urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000012 | audio_call_routing | I'm showing that we have at least ten available. So, I'm more than happy to send you the jacket in that size. The refund that I would be sending you is the twenty percent difference, just for just as a courtesy and a thank you for your patience with us. | I'm showing that we have at least ten available. So, I'm more than happy to send you the jacket in that size. The refund that I would be sending you is the twenty percent difference, just for just as a courtesy and a thank you for your patience with us. | test/en-US_General/audio/en_US_General_Retail_1587928_channel1.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I'm showing that we have at least ten available. So, I'm more than happy to send you the jacket in that size. The refund that I would be sending you is the twenty percent difference, just for just as a courtesy and a thank you for your patience with us. In short, route is retail, is_customer is False,... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000013 | audio_call_routing | You too, I'm so happy to help Ms. Have a great day, and le~ please let us know if you need anything else. Bye, bye, have a good, have a, have a, have a great day. | You too, I'm so happy to help Ms. Have a great day, and le~ please let us know if you need anything else. Bye, bye, have a good, have a, have a, have a great day. | test/en-CN/audio/en_CN_Banking_1584437_channel1.wav | apptek_callcenter | banking | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "banking"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: You too, I'm so happy to help Ms. Have a great day, and le~ please let us know if you need anything else. Bye, bye, have a good, have a, have a, have a great day. In short, route is banking, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000014 | audio_call_routing | Right so you can always pass me her name and phone number and I can check whether she has a loyalty program. Okay, what’s her name? Jessica, do you have the surname as well? | Right so you can always pass me her name and phone number and I can check whether she has a loyalty program. Okay, what’s her name? Jessica, do you have the surname as well? | test/en-SG/audio/en_SG_Retail_1592510_channel1.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Right so you can always pass me her name and phone number and I can check whether she has a loyalty program. Okay, what’s her name? Jessica, do you have the surname as well? In short, route is retail, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000015 | audio_call_routing | Your auditor will tell you how much you're going to save. All right, you 're welcome sir. It is a great deal, and our auditor will be happy to tell you all the things that you could get and all the little Payment plans that we have. | Your auditor will tell you how much you're going to save. All right, you 're welcome sir. It is a great deal, and our auditor will be happy to tell you all the things that you could get and all the little Payment plans that we have. | test/en-US_Southern/audio/en_US_Southern_Energy_1592962_channel1.wav | apptek_callcenter | energy | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "energy"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Your auditor will tell you how much you're going to save. All right, you 're welcome sir. It is a great deal, and our auditor will be happy to tell you all the things that you could get and all the little Payment plans that we have. In short, route is energy, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000016 | audio_call_routing | Okay, that sounds fair. (Uh) you mentioned it comes with a certificate right? Okay, that's awesome. | Okay, that sounds fair. (Uh) you mentioned it comes with a certificate right? Okay, that's awesome. | test/en-MX/audio/en_MX_Retail_1586539_channel2.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Okay, that sounds fair. (Uh) you mentioned it comes with a certificate right? Okay, that's awesome. In short, route is retail, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000017 | audio_call_routing | At a time four liter, this machine, yes yes, four liter. Yes, yes, (uh) yes yes. I will tell you previously naa? | At a time four liter, this machine, yes yes, four liter. Yes, yes, (uh) yes yes. I will tell you previously naa? | test/en-IN/audio/en_IN_DeliveryService_005_20250916_channel2.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: At a time four liter, this machine, yes yes, four liter. Yes, yes, (uh) yes yes. I will tell you previously naa?
Decisions:
- route: deliveryservice
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000018 | audio_call_routing | OK, OK, yeah, (um) that sounds like you probably would qualify. (um) What other questions did you have? OK, Well, look, (um) we've been studying this as a lot of studies going on over many years, and really, y~ you know it's it's it's always cheaper. | OK, OK, yeah, (um) that sounds like you probably would qualify. (um) What other questions did you have? OK, Well, look, (um) we've been studying this as a lot of studies going on over many years, and really, y~ you know it's it's it's always cheaper. | test/en-IE/audio/en_IE_Agriculture_1590946_channel1.wav | apptek_callcenter | agriculture | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "agriculture"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: OK, OK, yeah, (um) that sounds like you probably would qualify. (um) What other questions did you have? OK, Well, look, (um) we've been studying this as a lot of studies going on over many years, and really, y~ you know it's it's it's always cheaper. In short, route is agriculture, is_customer is Fals... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000019 | audio_call_routing | That's very dangerous, having fish, you know. So, with these cruises, I know they got a couple of excursions, you know, a couple of things that happen on board, like you know magi~ magic shows, and and concerts and all of that. So I just wanna ask about your excursion packages? | That's very dangerous, having fish, you know. So, with these cruises, I know they got a couple of excursions, you know, a couple of things that happen on board, like you know magi~ magic shows, and and concerts and all of that. So I just wanna ask about your excursion packages? | test/en-US_Southern/audio/en_US_Southern_Travel_1592957_channel2.wav | apptek_callcenter | travel | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "travel"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: That's very dangerous, having fish, you know. So, with these cruises, I know they got a couple of excursions, you know, a couple of things that happen on board, like you know magi~ magic shows, and and concerts and all of that. So I just wanna ask about your excursion packages?
Decisions:
- route: tra... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000020 | audio_call_routing | And you have to to buy them in in the park. Well look a since this is a high, the high (um) time. (Uh) w~ w~ w~ we don't have as that seasonal discounts. | And you have to to buy them in in the park. Well look a since this is a high, the high (um) time. (Uh) w~ w~ w~ we don't have as that seasonal discounts. | test/en-MX/audio/en_MX_Travel_1589273_channel1.wav | apptek_callcenter | travel | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "travel"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: And you have to to buy them in in the park. Well look a since this is a high, the high (um) time. (Uh) w~ w~ w~ we don't have as that seasonal discounts.
Decisions:
- route: travel
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000021 | audio_call_routing | (Um) is that included at all? (Um) I see if I give you my email address, could you send me all the details via email and the details of payments and everything, please? And my email is Rita dot Smith at gmail dot com. | (Um) is that included at all? (Um) I see if I give you my email address, could you send me all the details via email and the details of payments and everything, please? And my email is Rita dot Smith at gmail dot com. | test/en-GB/audio/en_GB_Travel_1585518_channel2.wav | apptek_callcenter | travel | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "travel"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (Um) is that included at all? (Um) I see if I give you my email address, could you send me all the details via email and the details of payments and everything, please? And my email is Rita dot Smith at gmail dot com. In short, route is travel, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000022 | audio_call_routing | Yeah, let's have a look for you, this is at the same theater, is that right? Okay, yeah, that's absolutely fine. Yeah, that's absolutely, we can do that for you as a goodwill gesture. | Yeah, let's have a look for you, this is at the same theater, is that right? Okay, yeah, that's absolutely fine. Yeah, that's absolutely, we can do that for you as a goodwill gesture. | test/en-GB/audio/en_GB_Entertainment_1582213_channel1.wav | apptek_callcenter | entertainment | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "entertainment"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: Yeah, let's have a look for you, this is at the same theater, is that right? Okay, yeah, that's absolutely fine. Yeah, that's absolutely, we can do that for you as a goodwill gesture.
---
route: entertainment
is_customer: False
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000023 | audio_call_routing | But if you go to two bedrooms, there are a fair bit of options available around. So, (Um.) Two bedroom options. So what we have that are very popular these days are a lot in Brunswick area and a lot in (uh) Alphington area. | But if you go to two bedrooms, there are a fair bit of options available around. So, (Um.) Two bedroom options. So what we have that are very popular these days are a lot in Brunswick area and a lot in (uh) Alphington area. | test/en-AU/audio/en_AU_RealEstate_1586372_channel1.wav | apptek_callcenter | realestate | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "realestate"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: But if you go to two bedrooms, there are a fair bit of options available around. So, (Um.) Two bedroom options. So what we have that are very popular these days are a lot in Brunswick area and a lot in (uh) Alphington area.
Decisions:
- route: realestate
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000024 | audio_call_routing | So, (um,) (uh,) wanna ask what about ATM withdraws? Are there any daily limits I should be aware of? Ohh, (uh,) five hundred per five hundred pounds. | So, (um,) (uh,) wanna ask what about ATM withdraws? Are there any daily limits I should be aware of? Ohh, (uh,) five hundred per five hundred pounds. | test/en-CN/audio/en_CN_Banking_1589523_channel2.wav | apptek_callcenter | banking | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "banking"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: So, (um,) (uh,) wanna ask what about ATM withdraws? Are there any daily limits I should be aware of? Ohh, (uh,) five hundred per five hundred pounds.
Decisions:
- route: banking
- is_customer: True
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000025 | audio_call_routing | So let's not worry about that. But I am looking for a two-bedroom house, (uh) preferably (um) three-bedroom would be fine as well. More (Uh) preferably preferably (uh) somewhere in (um) (um) Boston. | So let's not worry about that. But I am looking for a two-bedroom house, (uh) preferably (um) three-bedroom would be fine as well. More (Uh) preferably preferably (uh) somewhere in (um) (um) Boston. | test/en-US_General/audio/en_US_General_RealEstate_1584573_channel2.wav | apptek_callcenter | realestate | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "realestate"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: So let's not worry about that. But I am looking for a two-bedroom house, (uh) preferably (um) three-bedroom would be fine as well. More (Uh) preferably preferably (uh) somewhere in (um) (um) Boston. In short, route is realestate, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000026 | audio_call_routing | I'm sorry to hear that. You know you can never have too many Botox injections or handbags. Apologies if you can hear my assistant in the background. | I'm sorry to hear that. You know you can never have too many Botox injections or handbags. Apologies if you can hear my assistant in the background. | test/en-GB/audio/en_GB_Finance_1582214_channel1.wav | apptek_callcenter | finance | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "finance"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I'm sorry to hear that. You know you can never have too many Botox injections or handbags. Apologies if you can hear my assistant in the background.
Decisions:
- route: finance
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000027 | audio_call_routing | And I'll ma~ I'll send a note over to our depot as well just now with your contact number, and also if you're happy for me to pass on your email address as well so that if there is any issues that you're not able to get there. tomorrow they will get inContact with you by four P.M to give an update in regards to what's ... | And I'll ma~ I'll send a note over to our depot as well just now with your contact number, and also if you're happy for me to pass on your email address as well so that if there is any issues that you're not able to get there. tomorrow they will get inContact with you by four P.M to give an update in regards to what's ... | test/en-GB_SCT/audio/en_GB_SCT_DeliveryService_1593485_channel1.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: And I'll ma~ I'll send a note over to our depot as well just now with your contact number, and also if you're happy for me to pass on your email address as well so that if there is any issues that you're not able to get there. tomorrow they will get inContact with you by four P.M to give an update in ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000028 | audio_call_routing | Okay for lifting them off and on the trolley that's what I mean (um) because I've got a few problems with my with my back and I can't Yeah. Right is it possible to make a note of it on my booking just in case? No, have you got my (um) contact details? | Okay for lifting them off and on the trolley that's what I mean (um) because I've got a few problems with my with my back and I can't Yeah. Right is it possible to make a note of it on my booking just in case? No, have you got my (um) contact details? | test/en-GB/audio/en_GB_Aviation_1585547_channel2.wav | apptek_callcenter | aviation | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "aviation"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Okay for lifting them off and on the trolley that's what I mean (um) because I've got a few problems with my with my back and I can't Yeah. Right is it possible to make a note of it on my booking just in case? No, have you got my (um) contact details?
Decisions:
- route: aviation
- is_customer: True
-... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000029 | audio_call_routing | (um) Yes (um) I~ I have abou~ I wanted to ask please, would a~ would a prescription be sent to my local pharmacy as usual? (um) Yes, (um) it's a Town Park. (uh) thank you, becau~ I have another note, would the doctor be able to help me, because I want a different s~ shape of multivitamin, because it's hard to swallow. | (um) Yes (um) I~ I have abou~ I wanted to ask please, would a~ would a prescription be sent to my local pharmacy as usual? (um) Yes, (um) it's a Town Park. (uh) thank you, becau~ I have another note, would the doctor be able to help me, because I want a different s~ shape of multivitamin, because it's hard to swallow. | test/en-GB/audio/en_GB_Health_1586497_channel2.wav | apptek_callcenter | health | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "health"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (um) Yes (um) I~ I have abou~ I wanted to ask please, would a~ would a prescription be sent to my local pharmacy as usual? (um) Yes, (um) it's a Town Park. (uh) thank you, becau~ I have another note, would the doctor be able to help me, because I want a different s~ shape of multivitamin, because it's... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000030 | audio_call_routing | We can roll back the recent update. Your laptop's standard warranty is two years. And based on the serial number I see here. | We can roll back the recent update. Your laptop's standard warranty is two years. And based on the serial number I see here. | test/en-SG/audio/en_SG_Technology_1588820_channel1.wav | apptek_callcenter | technology | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "technology"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: We can roll back the recent update. Your laptop's standard warranty is two years. And based on the serial number I see here.
Agent note: route: technology | is_customer: False | urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000031 | audio_call_routing | Certainly that's a shame that you are unable to stay with us, but I will certainly help when I can . Can I have your name please? Betty White and do you have your reservation number there, Betty two nine three zero four six seven (um) just be one moment I will get your details up in my system Yes so I've got your reser... | Certainly that's a shame that you are unable to stay with us, but I will certainly help when I can . Can I have your name please? Betty White and do you have your reservation number there, Betty two nine three zero four six seven (um) just be one moment I will get your details up in my system Yes so I've got your reser... | test/en-GB_SCT/audio/en_GB_SCT_Hospitality_1593492_channel1.wav | apptek_callcenter | hospitality | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "hospitality"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Certainly that's a shame that you are unable to stay with us, but I will certainly help when I can . Can I have your name please? Betty White and do you have your reservation number there, Betty two nine three zero four six seven (um) just be one moment I will get your details up in my system Yes so I... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000032 | audio_call_routing | Yes, we do have (uh) cabins that are adjoining. So, where we have families which have (um) a variety of ages, like your family do. We have cabins where the parents can be with the younger children. | Yes, we do have (uh) cabins that are adjoining. So, where we have families which have (um) a variety of ages, like your family do. We have cabins where the parents can be with the younger children. | test/en-GB_WLS/audio/en_GB_WLS_Travel_1587944_channel1.wav | apptek_callcenter | travel | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "travel"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: Yes, we do have (uh) cabins that are adjoining. So, where we have families which have (um) a variety of ages, like your family do. We have cabins where the parents can be with the younger children.
---
route: travel
is_customer: False
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000033 | audio_call_routing | Is it just like doing it all in the app? That sounds pretty good. Look, I think that's about all my questions answered. | Is it just like doing it all in the app? That sounds pretty good. Look, I think that's about all my questions answered. | test/en-AU/audio/en_AU_Travel_1591537_channel2.wav | apptek_callcenter | travel | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "travel"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Is it just like doing it all in the app? That sounds pretty good. Look, I think that's about all my questions answered.
Decisions:
- route: travel
- is_customer: True
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000034 | audio_call_routing | Solang valley and Rohtang pass have (uh) great scenic spots. (uh) Just to remember, to, you should carry extra batteries or power banks, the cold weather drains phones and cameras faster. Sir you just need to take some normal precautions, like wa~ wear warm clothes, wear proper footwear for snow, avoid standing near th... | Solang valley and Rohtang pass have (uh) great scenic spots. (uh) Just to remember, to, you should carry extra batteries or power banks, the cold weather drains phones and cameras faster. Sir you just need to take some normal precautions, like wa~ wear warm clothes, wear proper footwear for snow, avoid standing near th... | test/en-IN/audio/en_IN_Travel_006_20250925_channel1.wav | apptek_callcenter | travel | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "travel"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Solang valley and Rohtang pass have (uh) great scenic spots. (uh) Just to remember, to, you should carry extra batteries or power banks, the cold weather drains phones and cameras faster. Sir you just need to take some normal precautions, like wa~ wear warm clothes, wear proper footwear for snow, avoi... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000035 | audio_call_routing | (um) well, I got you here as well. (um) I've also been looking into getting solar panels. Do you guys handle those installations too? | (um) well, I got you here as well. (um) I've also been looking into getting solar panels. Do you guys handle those installations too? | test/en-US_General/audio/en_US_General_Energy_1586743_channel2.wav | apptek_callcenter | energy | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "energy"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (um) well, I got you here as well. (um) I've also been looking into getting solar panels. Do you guys handle those installations too?
Decisions:
- route: energy
- is_customer: True
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000036 | audio_call_routing | This what I want you to do. I'm finna come down there. (uh) I'mma see if I can get down there today, but I want you to hold them ten reds because tomorrow Imma go by my mama a house and see if the nines working, if they don't, then I can say that's okay, mama, and Imma come on and give her them tens. | This what I want you to do. I'm finna come down there. (uh) I'mma see if I can get down there today, but I want you to hold them ten reds because tomorrow Imma go by my mama a house and see if the nines working, if they don't, then I can say that's okay, mama, and Imma come on and give her them tens. | test/en-US_Aave/audio/en_US_Aave_Retail_1593236_channel2.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "medium"
}
} | Transcript: This what I want you to do. I'm finna come down there. (uh) I'mma see if I can get down there today, but I want you to hold them ten reds because tomorrow Imma go by my mama a house and see if the nines working, if they don't, then I can say that's okay, mama, and Imma come on and give her them tens.
---
ro... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000037 | audio_call_routing | I'm already missing Thanksgiving. And don't be messing up your paper now. What was that first one again? | I'm already missing Thanksgiving. And don't be messing up your paper now. What was that first one again? | test/en-US_Aave/audio/en_US_Aave_Aviation_1591804_channel2.wav | apptek_callcenter | aviation | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "aviation"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I'm already missing Thanksgiving. And don't be messing up your paper now. What was that first one again?
Decisions:
- route: aviation
- is_customer: True
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000038 | audio_call_routing | We also do an online card, so if your physical card ever gets lost or stolen, you just log into the app and you can still pay. And we also have a very advanced AI detection system for erroneous payments. Just to alert you, in case anything comes out of your account without your knowledge. | We also do an online card, so if your physical card ever gets lost or stolen, you just log into the app and you can still pay. And we also have a very advanced AI detection system for erroneous payments. Just to alert you, in case anything comes out of your account without your knowledge. | test/en-GB_SCT/audio/en_GB_SCT_Aviation_1593193_channel1.wav | apptek_callcenter | aviation | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "aviation"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: We also do an online card, so if your physical card ever gets lost or stolen, you just log into the app and you can still pay. And we also have a very advanced AI detection system for erroneous payments. Just to alert you, in case anything comes out of your account without your knowledge.
---
route: aviatio... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000039 | audio_call_routing | You pay it now, and then you ask, let's say, for a refund, or that back from the other side. Or, do you know, if you wanted, (um) if you got confirmation separately from them, we could do it that way. Or (um) I could contact them and see if they want to go ahead with that expedited delivery service. | You pay it now, and then you ask, let's say, for a refund, or that back from the other side. Or, do you know, if you wanted, (um) if you got confirmation separately from them, we could do it that way. Or (um) I could contact them and see if they want to go ahead with that expedited delivery service. | test/en-IE/audio/en_IE_DeliveryService_1590957_channel1.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: You pay it now, and then you ask, let's say, for a refund, or that back from the other side. Or, do you know, if you wanted, (um) if you got confirmation separately from them, we could do it that way. Or (um) I could contact them and see if they want to go ahead with that expedited delivery service. I... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000040 | audio_call_routing | Well, we do str~ as I mentioned before, we do strive for excellence and customer satisfaction, so it is something that we we want to reduce wait times, so it is something that our company has been pioneering for qui~ for a little while now, but it's something that we've been striving for and has been pushing forward in... | Well, we do str~ as I mentioned before, we do strive for excellence and customer satisfaction, so it is something that we we want to reduce wait times, so it is something that our company has been pioneering for qui~ for a little while now, but it's something that we've been striving for and has been pushing forward in... | test/en-CA/audio/en_CA_Aviation_1592236_channel1.wav | apptek_callcenter | aviation | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "aviation"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Well, we do str~ as I mentioned before, we do strive for excellence and customer satisfaction, so it is something that we we want to reduce wait times, so it is something that our company has been pioneering for qui~ for a little while now, but it's something that we've been striving for and has been ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000041 | audio_call_routing | Ohh nice, (um) I can just upload them, that's easy. (um) can I also got the confirmation, Once its done as well? Ok, (um) and just in case, (um) What's the process of filing a claim if something happens in the future? | Ohh nice, (um) I can just upload them, that's easy. (um) can I also got the confirmation, Once its done as well? Ok, (um) and just in case, (um) What's the process of filing a claim if something happens in the future? | test/en-US_General/audio/en_US_General_Insurance_1586742_channel2.wav | apptek_callcenter | insurance | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "insurance"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Ohh nice, (um) I can just upload them, that's easy. (um) can I also got the confirmation, Once its done as well? Ok, (um) and just in case, (um) What's the process of filing a claim if something happens in the future?
Agent note: route: insurance | is_customer: True | urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000042 | audio_call_routing | Let's see I've put you in, in fact it's gonna be in twenty-five minutes. I've got you right here. Millie gonna take care of you real good now. | Let's see I've put you in, in fact it's gonna be in twenty-five minutes. I've got you right here. Millie gonna take care of you real good now. | test/en-US_Southern/audio/en_US_Southern_Health_1589431_channel1.wav | apptek_callcenter | health | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "health"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Let's see I've put you in, in fact it's gonna be in twenty-five minutes. I've got you right here. Millie gonna take care of you real good now.
Decisions:
- route: health
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000043 | audio_call_routing | (um) maybe two weeks would be all right. And that's for the yeah and y~ that's with you wrapping it up up after I've wrapped it up as well then? Do you do you want my the address? | (um) maybe two weeks would be all right. And that's for the yeah and y~ that's with you wrapping it up up after I've wrapped it up as well then? Do you do you want my the address? | test/en-GB_WLS/audio/en_GB_WLS_DeliveryService_1588759_channel2.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: (um) maybe two weeks would be all right. And that's for the yeah and y~ that's with you wrapping it up up after I've wrapped it up as well then? Do you do you want my the address?
---
route: deliveryservice
is_customer: True
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000044 | audio_call_routing | Okay, and are all, when are these available or is there a range, 'cause it's looks like mid November, will they be ready December first or they're more like January units or tomorrow? Okay, and are they annual (uh) leases or can I get one that's a full three-year term? And were any of these buildings, (uh,) like yes yo... | Okay, and are all, when are these available or is there a range, 'cause it's looks like mid November, will they be ready December first or they're more like January units or tomorrow? Okay, and are they annual (uh) leases or can I get one that's a full three-year term? And were any of these buildings, (uh,) like yes yo... | test/en-CA/audio/en_CA_RealEstate_1590625_channel2.wav | apptek_callcenter | realestate | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "realestate"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Okay, and are all, when are these available or is there a range, 'cause it's looks like mid November, will they be ready December first or they're more like January units or tomorrow? Okay, and are they annual (uh) leases or can I get one that's a full three-year term? And were any of these buildings,... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000045 | audio_call_routing | (um) I'm an only child and so I have to take care of this and I was just wondering if I could just (um) if I could just if I could get a , a refund. Or, you know, maybe m~ well, no, maybe Could you, could you do the refund as p~ like a possible credit for like a, a future stay but I just don't know and then how long in... | (um) I'm an only child and so I have to take care of this and I was just wondering if I could just (um) if I could just if I could get a , a refund. Or, you know, maybe m~ well, no, maybe Could you, could you do the refund as p~ like a possible credit for like a, a future stay but I just don't know and then how long in... | test/en-US_Southern/audio/en_US_Southern_Hospitality_1587836_channel2.wav | apptek_callcenter | hospitality | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "hospitality"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (um) I'm an only child and so I have to take care of this and I was just wondering if I could just (um) if I could just if I could get a , a refund. Or, you know, maybe m~ well, no, maybe Could you, could you do the refund as p~ like a possible credit for like a, a future stay but I just don't know an... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000046 | audio_call_routing | (um) No problem, it's okay. (uh) We will feedback about that installer. (uh) My name is Natalie. | (um) No problem, it's okay. (uh) We will feedback about that installer. (uh) My name is Natalie. | test/en-SG/audio/en_SG_Telecom_1586744_channel1.wav | apptek_callcenter | telecom | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "telecom"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: (um) No problem, it's okay. (uh) We will feedback about that installer. (uh) My name is Natalie.
---
route: telecom
is_customer: False
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000047 | audio_call_routing | (Um,) well do you want me to just go through what we have? (Um,) obviously we could have (um,) maize, soybean, rice crops. Would you be int~ would you be growing any of those? | (Um,) well do you want me to just go through what we have? (Um,) obviously we could have (um,) maize, soybean, rice crops. Would you be int~ would you be growing any of those? | test/en-GB/audio/en_GB_Agriculture_1582397_channel2.wav | apptek_callcenter | agriculture | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "agriculture"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (Um,) well do you want me to just go through what we have? (Um,) obviously we could have (um,) maize, soybean, rice crops. Would you be int~ would you be growing any of those?
Decisions:
- route: agriculture
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000048 | audio_call_routing | (Uh) what about drinks? I think (uh) that will work. Do you provide (uh) like a serving staff? | (Uh) what about drinks? I think (uh) that will work. Do you provide (uh) like a serving staff? | test/en-ZA/audio/en_ZA_Food_1588899_channel1.wav | apptek_callcenter | food | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "food"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (Uh) what about drinks? I think (uh) that will work. Do you provide (uh) like a serving staff?
Agent note: route: food | is_customer: True | urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000049 | audio_call_routing | Actually, it was yesterday as well, but in the morning, I got it, but at night it didn't run through. No, I never travel, there's no pin change, nothing. No I don't think so mm I'm not sure about whether there is, mm but what kind of suspicious things you you think it can happen? | Actually, it was yesterday as well, but in the morning, I got it, but at night it didn't run through. No, I never travel, there's no pin change, nothing. No I don't think so mm I'm not sure about whether there is, mm but what kind of suspicious things you you think it can happen? | test/en-SG/audio/en_SG_Banking_1591964_channel2.wav | apptek_callcenter | banking | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "banking"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Actually, it was yesterday as well, but in the morning, I got it, but at night it didn't run through. No, I never travel, there's no pin change, nothing. No I don't think so mm I'm not sure about whether there is, mm but what kind of suspicious things you you think it can happen? In short, route is ba... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000050 | audio_call_routing | You will receive your dark blue coat and snow pants rated at negative forty. You are very welcome. Anything else I can help you with? | You will receive your dark blue coat and snow pants rated at negative forty. You are very welcome. Anything else I can help you with? | test/en-CA/audio/en_CA_Retail_1588726_channel1.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: You will receive your dark blue coat and snow pants rated at negative forty. You are very welcome. Anything else I can help you with? In short, route is retail, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000051 | audio_call_routing | Let me check for you, sir. Yes, so I'm seeing we have (um) one platinum suite available and then two basic rooms available. So you've booked the bed and breakfast pa~ (um) package, so you are entitled to (uh) a a full continental (um) and hot breakfast option served in our breakfast room from half six to (uh) ten thirt... | Let me check for you, sir. Yes, so I'm seeing we have (um) one platinum suite available and then two basic rooms available. So you've booked the bed and breakfast pa~ (um) package, so you are entitled to (uh) a a full continental (um) and hot breakfast option served in our breakfast room from half six to (uh) ten thirt... | test/en-IE/audio/en_IE_Hospitality_1586850_channel1.wav | apptek_callcenter | hospitality | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "hospitality"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Let me check for you, sir. Yes, so I'm seeing we have (um) one platinum suite available and then two basic rooms available. So you've booked the bed and breakfast pa~ (um) package, so you are entitled to (uh) a a full continental (um) and hot breakfast option served in our breakfast room from half six... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000052 | audio_call_routing | (Ah,) power is on solid. Solid red, right now. (uh) The downstream and the upstream lights are blinking slowly, but the Internet light is on. | (Ah,) power is on solid. Solid red, right now. (uh) The downstream and the upstream lights are blinking slowly, but the Internet light is on. | test/en-GB_SCT/audio/en_GB_SCT_Telecom_1593038_channel2.wav | apptek_callcenter | telecom | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "telecom"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "high"
}
} | Audio transcript: (Ah,) power is on solid. Solid red, right now. (uh) The downstream and the upstream lights are blinking slowly, but the Internet light is on. In short, route is telecom, is_customer is True, urgency is high. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000053 | audio_call_routing | (Um,) I´m looking for like (um) a party dress. And can I have a size small, please? Could I have it in (uh) royal red, please? | (Um,) I´m looking for like (um) a party dress. And can I have a size small, please? Could I have it in (uh) royal red, please? | test/en-GB/audio/en_GB_Retail_1582391_channel1.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (Um,) I´m looking for like (um) a party dress. And can I have a size small, please? Could I have it in (uh) royal red, please?
Agent note: route: retail | is_customer: True | urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000054 | audio_call_routing | It shows you how to add your new your your cabin to your existing (uh,) account with us so that you're not creating a brand new account. Yeah, and then you'll be able to use your your online billing and all those other services that you're currently using. So it should be somewhat seamless (um,) once once it's all inst... | It shows you how to add your new your your cabin to your existing (uh,) account with us so that you're not creating a brand new account. Yeah, and then you'll be able to use your your online billing and all those other services that you're currently using. So it should be somewhat seamless (um,) once once it's all inst... | test/en-CA/audio/en_CA_Energy_1590823_channel1.wav | apptek_callcenter | energy | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "energy"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: It shows you how to add your new your your cabin to your existing (uh,) account with us so that you're not creating a brand new account. Yeah, and then you'll be able to use your your online billing and all those other services that you're currently using. So it should be somewhat seamless (um,) once ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000055 | audio_call_routing | That's exactly what I need, fertilizers and fuel have become too expensive, If I could switch the compost and solar irrigation, that would help a lot (um) how much can I loan you That's no bad that's not bad, I've dealt with commercial banks before and the rates are terrible! Do I have to go to our bank for this one? O... | That's exactly what I need, fertilizers and fuel have become too expensive, If I could switch the compost and solar irrigation, that would help a lot (um) how much can I loan you That's no bad that's not bad, I've dealt with commercial banks before and the rates are terrible! Do I have to go to our bank for this one? O... | test/en-MX/audio/en_MX_Agriculture_1586739_channel2.wav | apptek_callcenter | agriculture | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "agriculture"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: That's exactly what I need, fertilizers and fuel have become too expensive, If I could switch the compost and solar irrigation, that would help a lot (um) how much can I loan you That's no bad that's not bad, I've dealt with commercial banks before and the rates are terrible! Do I have to go to our ba... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000056 | audio_call_routing | (um) Furnished, right? (uh) No, I mean, ye~, yeah, you guys have everything. Yeah (um.) Is it best to call back (uh) within a week? | (um) Furnished, right? (uh) No, I mean, ye~, yeah, you guys have everything. Yeah (um.) Is it best to call back (uh) within a week? | test/en-US_Southern/audio/en_US_Southern_RealEstate_1593170_channel2.wav | apptek_callcenter | realestate | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "realestate"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: (um) Furnished, right? (uh) No, I mean, ye~, yeah, you guys have everything. Yeah (um.) Is it best to call back (uh) within a week?
---
route: realestate
is_customer: True
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000057 | audio_call_routing | I will rather remote line for your address now one minute. (Uh,) it shows a weak signal coming into your property. In this case the best next step would be send a technician to investigate. | I will rather remote line for your address now one minute. (Uh,) it shows a weak signal coming into your property. In this case the best next step would be send a technician to investigate. | test/en-CN/audio/en_CN_Telecom_1582011_channel2.wav | apptek_callcenter | telecom | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "telecom"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I will rather remote line for your address now one minute. (Uh,) it shows a weak signal coming into your property. In this case the best next step would be send a technician to investigate.
Agent note: route: telecom | is_customer: False | urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000058 | audio_call_routing | Okay it will be fine and I have (uh,) I have another query so when, when I ordered this product, So, there was a option for open box delivery and I have opted for that open box delivery process, toh previously also I had bad experience (uh) that time also I had opted for open delivery, open box delivery but the deliver... | Okay it will be fine and I have (uh,) I have another query so when, when I ordered this product, So, there was a option for open box delivery and I have opted for that open box delivery process, toh previously also I had bad experience (uh) that time also I had opted for open delivery, open box delivery but the deliver... | test/en-IN/audio/en_IN_DeliveryService_001_20250916_channel1.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Okay it will be fine and I have (uh,) I have another query so when, when I ordered this product, So, there was a option for open box delivery and I have opted for that open box delivery process, toh previously also I had bad experience (uh) that time also I had opted for open delivery, open box delive... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000059 | audio_call_routing | I´ve got you Mary .(um) Can you ca~ (uh) can you let me know (um) w~ when this concert was booked? Ohh, next month (um) you're well in within the (um) notification period so you won´t be charged for this ge~ reschedule cancelation. Let me just (uh) look into this for you. | I´ve got you Mary .(um) Can you ca~ (uh) can you let me know (um) w~ when this concert was booked? Ohh, next month (um) you're well in within the (um) notification period so you won´t be charged for this ge~ reschedule cancelation. Let me just (uh) look into this for you. | test/en-GB/audio/en_GB_Entertainment_1582392_channel1.wav | apptek_callcenter | entertainment | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "entertainment"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I´ve got you Mary .(um) Can you ca~ (uh) can you let me know (um) w~ when this concert was booked? Ohh, next month (um) you're well in within the (um) notification period so you won´t be charged for this ge~ reschedule cancelation. Let me just (uh) look into this for you. In short, route is entertainm... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000060 | audio_call_routing | Sorry, could you mind repeating that? (um) Not in the large party . (um) Let me think about it. | Sorry, could you mind repeating that? (um) Not in the large party . (um) Let me think about it. | test/en-US_General/audio/en_US_General_Hospitality_1584570_channel2.wav | apptek_callcenter | hospitality | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "hospitality"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: Sorry, could you mind repeating that? (um) Not in the large party . (um) Let me think about it.
---
route: hospitality
is_customer: True
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000061 | audio_call_routing | Well if I'm typing all along and I touch the keys, they seem to be hot. Well I hadn't noticed it before but it might have been doing it for some time or. So that's why I'm calling in to see if I can (uh) get it fixed so that (uh) I don't have this problem cause I'm afraid that it'll fry the computer. | Well if I'm typing all along and I touch the keys, they seem to be hot. Well I hadn't noticed it before but it might have been doing it for some time or. So that's why I'm calling in to see if I can (uh) get it fixed so that (uh) I don't have this problem cause I'm afraid that it'll fry the computer. | test/en-CA/audio/en_CA_Technology_1590628_channel2.wav | apptek_callcenter | technology | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "technology"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Well if I'm typing all along and I touch the keys, they seem to be hot. Well I hadn't noticed it before but it might have been doing it for some time or. So that's why I'm calling in to see if I can (uh) get it fixed so that (uh) I don't have this problem cause I'm afraid that it'll fry the computer. ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000062 | audio_call_routing | (Um) I'd like a heart-shaped cake, please. (Um) I want Turkish delight flavor, please. (Uh) yeah, hello, I think we've got cut off there. | (Um) I'd like a heart-shaped cake, please. (Um) I want Turkish delight flavor, please. (Uh) yeah, hello, I think we've got cut off there. | test/en-GB/audio/en_GB_Food_1586478_channel2.wav | apptek_callcenter | food | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "food"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (Um) I'd like a heart-shaped cake, please. (Um) I want Turkish delight flavor, please. (Uh) yeah, hello, I think we've got cut off there. In short, route is food, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000063 | audio_call_routing | Just so we know which datebase to use. So I asked, are you (um) an existing (uh) patient of ours or are you a fair~ a completely new patient? Just so we know which system Lovely! | Just so we know which datebase to use. So I asked, are you (um) an existing (uh) patient of ours or are you a fair~ a completely new patient? Just so we know which system Lovely! | test/en-GB/audio/en_GB_Health_1582216_channel1.wav | apptek_callcenter | health | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "health"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Just so we know which datebase to use. So I asked, are you (um) an existing (uh) patient of ours or are you a fair~ a completely new patient? Just so we know which system Lovely!
Decisions:
- route: health
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000064 | audio_call_routing | Ohh, ohh so it's gonna be ten dollars per (um) how many tickets I purchase? So you said it's ten dollars. (um) And then also, too, I want to change my seating as well. | Ohh, ohh so it's gonna be ten dollars per (um) how many tickets I purchase? So you said it's ten dollars. (um) And then also, too, I want to change my seating as well. | test/en-US_Aave/audio/en_US_Aave_Entertainment_1591899_channel2.wav | apptek_callcenter | entertainment | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "entertainment"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Ohh, ohh so it's gonna be ten dollars per (um) how many tickets I purchase? So you said it's ten dollars. (um) And then also, too, I want to change my seating as well. In short, route is entertainment, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000065 | audio_call_routing | Do you need just food, decorations? What are you tryna do? Now, are you talking about non-alcoholic drinks, or you need us to provide alcohol? | Do you need just food, decorations? What are you tryna do? Now, are you talking about non-alcoholic drinks, or you need us to provide alcohol? | test/en-US_Aave/audio/en_US_Aave_Food_1591863_channel1.wav | apptek_callcenter | food | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "food"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Do you need just food, decorations? What are you tryna do? Now, are you talking about non-alcoholic drinks, or you need us to provide alcohol? In short, route is food, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000066 | audio_call_routing | Ohh, and what about parking? I might have my car early too. I I don't want to circle the block for hours. | Ohh, and what about parking? I might have my car early too. I I don't want to circle the block for hours. | test/en-MX/audio/en_MX_Hospitality_1584582_channel2.wav | apptek_callcenter | hospitality | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "hospitality"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Ohh, and what about parking? I might have my car early too. I I don't want to circle the block for hours. In short, route is hospitality, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000067 | audio_call_routing | I know there is nothing more painful. (Um) so let me just have a look here, yeah, no problem at all, so I'm just updating them now. (Um) your gym membership is now linked to your checking account and let me just do the next one here. | I know there is nothing more painful. (Um) so let me just have a look here, yeah, no problem at all, so I'm just updating them now. (Um) your gym membership is now linked to your checking account and let me just do the next one here. | test/en-IE/audio/en_IE_Banking_1592979_channel1.wav | apptek_callcenter | banking | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "banking"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I know there is nothing more painful. (Um) so let me just have a look here, yeah, no problem at all, so I'm just updating them now. (Um) your gym membership is now linked to your checking account and let me just do the next one here. In short, route is banking, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000068 | audio_call_routing | So (uh) In (uh) two, that is where our Acer service center is located. We are open from nine a.m. to six p.m., so at anytime during the day during the working period, you can just bring it down to our service center what we will do over there is because your serial number is still under warranty, so the technician woul... | So (uh) In (uh) two, that is where our Acer service center is located. We are open from nine a.m. to six p.m., so at anytime during the day during the working period, you can just bring it down to our service center what we will do over there is because your serial number is still under warranty, so the technician woul... | test/en-SG/audio/en_SG_Technology_1592001_channel1.wav | apptek_callcenter | technology | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "technology"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: So (uh) In (uh) two, that is where our Acer service center is located. We are open from nine a.m. to six p.m., so at anytime during the day during the working period, you can just bring it down to our service center what we will do over there is because your serial number is still under warranty, so t... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000069 | audio_call_routing | (Uh) I guess the government have a a lot of programs for for for for you for farmers in Wisconsin. (Uh) you have (uh) any chance for for for this different types of programs. For, another question that the deadline for applica~ for for applying sorry. | (Uh) I guess the government have a a lot of programs for for for for you for farmers in Wisconsin. (Uh) you have (uh) any chance for for for this different types of programs. For, another question that the deadline for applica~ for for applying sorry. | test/en-MX/audio/en_MX_Agriculture_1587135_channel1.wav | apptek_callcenter | agriculture | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "agriculture"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: (Uh) I guess the government have a a lot of programs for for for for you for farmers in Wisconsin. (Uh) you have (uh) any chance for for for this different types of programs. For, another question that the deadline for applica~ for for applying sorry.
---
route: agriculture
is_customer: False
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000070 | audio_call_routing | Hello Heya, my names (uh) Garrant, I am (um) looking to cater for my son's birthday party, there's about thirty guests (um,) what kind of (uh) catering packages do you offer? So, I'm looking at, possibly a hot buffet (um) Because it is (uh) later on in the evening and I I don't think people would like (uh) a cold buffe... | Hello Heya, my names (uh) Garrant, I am (um) looking to cater for my son's birthday party, there's about thirty guests (um,) what kind of (uh) catering packages do you offer? So, I'm looking at, possibly a hot buffet (um) Because it is (uh) later on in the evening and I I don't think people would like (uh) a cold buffe... | test/en-GB_WLS/audio/en_GB_WLS_Food_1593283_channel2.wav | apptek_callcenter | food | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "food"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: Hello Heya, my names (uh) Garrant, I am (um) looking to cater for my son's birthday party, there's about thirty guests (um,) what kind of (uh) catering packages do you offer? So, I'm looking at, possibly a hot buffet (um) Because it is (uh) later on in the evening and I I don't think people would like (uh) ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000071 | audio_call_routing | (ah) I bought it online, so I have an email. That would be a one b two c three and d four That would be Jeffrey Walkheart. Well, you (um) I purchased it online and according to the specifications I (um) that you guys have out there I chose the XL size which should have fit me, but you instead of receiving that size I s... | (ah) I bought it online, so I have an email. That would be a one b two c three and d four That would be Jeffrey Walkheart. Well, you (um) I purchased it online and according to the specifications I (um) that you guys have out there I chose the XL size which should have fit me, but you instead of receiving that size I s... | test/en-US_General/audio/en_US_General_Retail_1584565_channel2.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (ah) I bought it online, so I have an email. That would be a one b two c three and d four That would be Jeffrey Walkheart. Well, you (um) I purchased it online and according to the specifications I (um) that you guys have out there I chose the XL size which should have fit me, but you instead of recei... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000072 | audio_call_routing | (ah) So is that the only reason you're looking to cancel the subscription? Is it not something you want to give to a family member? Okay, well, I'll process the cancelation. | (ah) So is that the only reason you're looking to cancel the subscription? Is it not something you want to give to a family member? Okay, well, I'll process the cancelation. | test/en-AU/audio/en_AU_Retail_1590921_channel1.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (ah) So is that the only reason you're looking to cancel the subscription? Is it not something you want to give to a family member? Okay, well, I'll process the cancelation. In short, route is retail, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000073 | audio_call_routing | Ohh I'll just check (um,) it was eleven thirty. So if you, if you just keep an eye out for that call and it will be (um) it will be Dr. So that's correct, so if you got your email and what you also get is, is you'll get a text from us (um) confirming your your appointment and you'll get a reminder on the day of the app... | Ohh I'll just check (um,) it was eleven thirty. So if you, if you just keep an eye out for that call and it will be (um) it will be Dr. So that's correct, so if you got your email and what you also get is, is you'll get a text from us (um) confirming your your appointment and you'll get a reminder on the day of the app... | test/en-GB_SCT/audio/en_GB_SCT_Health_1589796_channel1.wav | apptek_callcenter | health | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "health"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Ohh I'll just check (um,) it was eleven thirty. So if you, if you just keep an eye out for that call and it will be (um) it will be Dr. So that's correct, so if you got your email and what you also get is, is you'll get a text from us (um) confirming your your appointment and you'll get a reminder on ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000074 | audio_call_routing | And I believe I'm speaking to Mr. Okay yeah so hi Jack (um) so I can see that you actually have not you actually have not (um) included a seat into your ticket yet. So you are calling to request for a seat change, right? | And I believe I'm speaking to Mr. Okay yeah so hi Jack (um) so I can see that you actually have not you actually have not (um) included a seat into your ticket yet. So you are calling to request for a seat change, right? | test/en-SG/audio/en_SG_Aviation_1586744_channel1.wav | apptek_callcenter | aviation | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "aviation"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: And I believe I'm speaking to Mr. Okay yeah so hi Jack (um) so I can see that you actually have not you actually have not (um) included a seat into your ticket yet. So you are calling to request for a seat change, right?
Decisions:
- route: aviation
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000075 | audio_call_routing | I'll also include the co applicant form in the e-mail as well so that you'd begin to show it to her. Yes yes we do we've got a build in market trader in the app. (Uh) so you can follow specific companies send alert and also get a daily summaries. | I'll also include the co applicant form in the e-mail as well so that you'd begin to show it to her. Yes yes we do we've got a build in market trader in the app. (Uh) so you can follow specific companies send alert and also get a daily summaries. | test/en-ZA/audio/en_ZA_Finance_1588898_channel2.wav | apptek_callcenter | finance | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "finance"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I'll also include the co applicant form in the e-mail as well so that you'd begin to show it to her. Yes yes we do we've got a build in market trader in the app. (Uh) so you can follow specific companies send alert and also get a daily summaries.
Decisions:
- route: finance
- is_customer: False
- urge... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000076 | audio_call_routing | I will prepare the forms for you, and email them to you right after this call. And you can take them to any partner lab and the result will automatically upload to your patient profile. You're welcome you are very welcoming, now let's confirm your consultation. | I will prepare the forms for you, and email them to you right after this call. And you can take them to any partner lab and the result will automatically upload to your patient profile. You're welcome you are very welcoming, now let's confirm your consultation. | test/en-ZA/audio/en_ZA_Health_1582385_channel1.wav | apptek_callcenter | health | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "health"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I will prepare the forms for you, and email them to you right after this call. And you can take them to any partner lab and the result will automatically upload to your patient profile. You're welcome you are very welcoming, now let's confirm your consultation.
Agent note: route: health | is_customer:... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000077 | audio_call_routing | And you could you know, you can (um) allow kind of notifications, so a~ and even set parameters if if such and such company stock drops by so much, notify me and so on. So it it may be that you you may want to get that app. I can I can email you on a a link to download that or y~ or you can look at it on (um) you know ... | And you could you know, you can (um) allow kind of notifications, so a~ and even set parameters if if such and such company stock drops by so much, notify me and so on. So it it may be that you you may want to get that app. I can I can email you on a a link to download that or y~ or you can look at it on (um) you know ... | test/en-IE/audio/en_IE_Finance_1590963_channel1.wav | apptek_callcenter | finance | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "finance"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: And you could you know, you can (um) allow kind of notifications, so a~ and even set parameters if if such and such company stock drops by so much, notify me and so on. So it it may be that you you may want to get that app. I can I can email you on a a link to download that or y~ or you can look at it... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000078 | audio_call_routing | Yes, that's right, for the checking account. I've already here now in all, Fidelma. It happens to be two. | Yes, that's right, for the checking account. I've already here now in all, Fidelma. It happens to be two. | test/en-IE/audio/en_IE_Banking_1590956_channel2.wav | apptek_callcenter | banking | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "banking"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Yes, that's right, for the checking account. I've already here now in all, Fidelma. It happens to be two. In short, route is banking, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000079 | audio_call_routing | Right so you can always pass me her name and phone number and I can check whether she has a loyalty program. Okay, what’s her name? Jessica, do you have the surname as well? | Right so you can always pass me her name and phone number and I can check whether she has a loyalty program. Okay, what’s her name? Jessica, do you have the surname as well? | test/en-SG/audio/en_SG_Retail_1592510_channel1.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Right so you can always pass me her name and phone number and I can check whether she has a loyalty program. Okay, what’s her name? Jessica, do you have the surname as well?
Decisions:
- route: retail
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000080 | audio_call_routing | (um) maybe two weeks would be all right. And that's for the yeah and y~ that's with you wrapping it up up after I've wrapped it up as well then? Do you do you want my the address? | (um) maybe two weeks would be all right. And that's for the yeah and y~ that's with you wrapping it up up after I've wrapped it up as well then? Do you do you want my the address? | test/en-GB_WLS/audio/en_GB_WLS_DeliveryService_1588759_channel2.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (um) maybe two weeks would be all right. And that's for the yeah and y~ that's with you wrapping it up up after I've wrapped it up as well then? Do you do you want my the address?
Agent note: route: deliveryservice | is_customer: True | urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000081 | audio_call_routing | And how early do you usually deliver and set up before the event? That's perfect, one less thing to worry about. It's Ahmed dot ramen at Gmail dot com. | And how early do you usually deliver and set up before the event? That's perfect, one less thing to worry about. It's Ahmed dot ramen at Gmail dot com. | test/en-SG/audio/en_SG_Food_1588794_channel2.wav | apptek_callcenter | food | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "food"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: And how early do you usually deliver and set up before the event? That's perfect, one less thing to worry about. It's Ahmed dot ramen at Gmail dot com.
---
route: food
is_customer: True
urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000082 | audio_call_routing | Well, as we are coming close to Christmas there's quite (um) h~ high demand on people either want to fix their phone or upgrade them, so at the moment we are looking at about fourteen days that fourteen (um) working days, not fourteen calendar days. How does that sound to you? That's a very good question, sir. | Well, as we are coming close to Christmas there's quite (um) h~ high demand on people either want to fix their phone or upgrade them, so at the moment we are looking at about fourteen days that fourteen (um) working days, not fourteen calendar days. How does that sound to you? That's a very good question, sir. | test/en-GB_WLS/audio/en_GB_WLS_Retail_1587921_channel1.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Well, as we are coming close to Christmas there's quite (um) h~ high demand on people either want to fix their phone or upgrade them, so at the moment we are looking at about fourteen days that fourteen (um) working days, not fourteen calendar days. How does that sound to you? That's a very good quest... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000083 | audio_call_routing | Okay we'll see you then and actually let me get your name again and phone number so I can make sure to write that down. Okay would you like me to (um) send you a, a pinpoint and a layout of the studio apartment by email so you can look at it? If you have any other questions I can answer them. | Okay we'll see you then and actually let me get your name again and phone number so I can make sure to write that down. Okay would you like me to (um) send you a, a pinpoint and a layout of the studio apartment by email so you can look at it? If you have any other questions I can answer them. | test/en-US_Southern/audio/en_US_Southern_RealEstate_1589015_channel1.wav | apptek_callcenter | realestate | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "realestate"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: Okay we'll see you then and actually let me get your name again and phone number so I can make sure to write that down. Okay would you like me to (um) send you a, a pinpoint and a layout of the studio apartment by email so you can look at it? If you have any other questions I can answer them.
Decision... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000084 | audio_call_routing | (Uh) the refund will be. Minus the cost of your pre-paid shipping label. And as soon as we receive the item. | (Uh) the refund will be. Minus the cost of your pre-paid shipping label. And as soon as we receive the item. | test/en-GB_WLS/audio/en_GB_WLS_Retail_1593358_channel1.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (Uh) the refund will be. Minus the cost of your pre-paid shipping label. And as soon as we receive the item. In short, route is retail, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000085 | audio_call_routing | So you'll get a hot meal, (um) I can't tell you specifically what that food would be because obviously it's not until next year now, and our menus don't come out. However, it would be probably something like a pasta dish or a curry dish. (Um) so the vegetarian meal would not contain any meat or fish. | So you'll get a hot meal, (um) I can't tell you specifically what that food would be because obviously it's not until next year now, and our menus don't come out. However, it would be probably something like a pasta dish or a curry dish. (Um) so the vegetarian meal would not contain any meat or fish. | test/en-GB/audio/en_GB_Aviation_1582397_channel2.wav | apptek_callcenter | aviation | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "aviation"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: So you'll get a hot meal, (um) I can't tell you specifically what that food would be because obviously it's not until next year now, and our menus don't come out. However, it would be probably something like a pasta dish or a curry dish. (Um) so the vegetarian meal would not contain any meat or fish. ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000086 | audio_call_routing | I wanted to ask about the flights and packages. Including me, we are four people together. Yes, we are thinking in December, maybe around Christmas time. | I wanted to ask about the flights and packages. Including me, we are four people together. Yes, we are thinking in December, maybe around Christmas time. | test/en-IN/audio/en_IN_Travel_003_20250925_channel2.wav | apptek_callcenter | travel | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "travel"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I wanted to ask about the flights and packages. Including me, we are four people together. Yes, we are thinking in December, maybe around Christmas time. In short, route is travel, is_customer is True, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000087 | audio_call_routing | Hi, (um) we are moving into our new household and we need the power turned on so (um) I wanna request electricity service (uh) in Seattle (uh) yeah it's fourteen seventy Belmont Avenue E (uh) fourteen seventy Belmont Avenue E (uh) and then we're (uh) Seattle Washington nine eight one o two nope (uh) we will be the firs... | Hi, (um) we are moving into our new household and we need the power turned on so (um) I wanna request electricity service (uh) in Seattle (uh) yeah it's fourteen seventy Belmont Avenue E (uh) fourteen seventy Belmont Avenue E (uh) and then we're (uh) Seattle Washington nine eight one o two nope (uh) we will be the firs... | test/en-US_General/audio/en_US_General_Energy_1587189_channel2.wav | apptek_callcenter | energy | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "energy"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: Hi, (um) we are moving into our new household and we need the power turned on so (um) I wanna request electricity service (uh) in Seattle (uh) yeah it's fourteen seventy Belmont Avenue E (uh) fourteen seventy Belmont Avenue E (uh) and then we're (uh) Seattle Washington nine eight one o two nope (uh) we will... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000088 | audio_call_routing | (um) Seats, you know, pretty much everywhere Mid at the back at at the front Let me just check that for you Yes, yeah, yeah, you can. Yeah, Five a is available on the first flight but it's not avail~, not available on the second flight, but you can have Six A on the second fli~ yeah Yeah, yeah, yeah, Near the front. Ye... | (um) Seats, you know, pretty much everywhere Mid at the back at at the front Let me just check that for you Yes, yeah, yeah, you can. Yeah, Five a is available on the first flight but it's not avail~, not available on the second flight, but you can have Six A on the second fli~ yeah Yeah, yeah, yeah, Near the front. Ye... | test/en-GB_WLS/audio/en_GB_WLS_Aviation_1588716_channel1.wav | apptek_callcenter | aviation | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "aviation"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (um) Seats, you know, pretty much everywhere Mid at the back at at the front Let me just check that for you Yes, yeah, yeah, you can. Yeah, Five a is available on the first flight but it's not avail~, not available on the second flight, but you can have Six A on the second fli~ yeah Yeah, yeah, yeah, ... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000089 | audio_call_routing | The interest rate for this program is really low. Around three-point five percent. (hm) and if you install water efficient equipment. | The interest rate for this program is really low. Around three-point five percent. (hm) and if you install water efficient equipment. | test/en-MX/audio/en_MX_Agriculture_1587429_channel1.wav | apptek_callcenter | agriculture | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "agriculture"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: The interest rate for this program is really low. Around three-point five percent. (hm) and if you install water efficient equipment.
Decisions:
- route: agriculture
- is_customer: False
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000090 | audio_call_routing | I've sent it on, it's, (uh,) (um,) I sent on t~ (um,) to your (um) your banking app. If you go into that using your normal code (um,) you can check that, but obviously we we we obviously don't send personal details by normal email, so we've done it by your app. It's the new account that's, (um,) ending with four three ... | I've sent it on, it's, (uh,) (um,) I sent on t~ (um,) to your (um) your banking app. If you go into that using your normal code (um,) you can check that, but obviously we we we obviously don't send personal details by normal email, so we've done it by your app. It's the new account that's, (um,) ending with four three ... | test/en-GB_SCT/audio/en_GB_SCT_Banking_1589778_channel1.wav | apptek_callcenter | banking | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "banking"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I've sent it on, it's, (uh,) (um,) I sent on t~ (um,) to your (um) your banking app. If you go into that using your normal code (um,) you can check that, but obviously we we we obviously don't send personal details by normal email, so we've done it by your app. It's the new account that's, (um,) endin... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000091 | audio_call_routing | And what is your current room number? Yes, I have you here. You stayed for two nights already , and you wish to extend to another two. | And what is your current room number? Yes, I have you here. You stayed for two nights already , and you wish to extend to another two. | test/en-GB_SCT/audio/en_GB_SCT_Hospitality_1593209_channel1.wav | apptek_callcenter | hospitality | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "hospitality"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: And what is your current room number? Yes, I have you here. You stayed for two nights already , and you wish to extend to another two. In short, route is hospitality, is_customer is False, urgency is low. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000092 | audio_call_routing | So, to confirm, you'd like to schedule an appointment for this week. For both flu vaccine and a COVID booster, am I correct? (um) let me check quickly. | So, to confirm, you'd like to schedule an appointment for this week. For both flu vaccine and a COVID booster, am I correct? (um) let me check quickly. | test/en-ZA/audio/en_ZA_Health_1582351_channel1.wav | apptek_callcenter | health | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "health"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "medium"
}
} | Audio transcript: So, to confirm, you'd like to schedule an appointment for this week. For both flu vaccine and a COVID booster, am I correct? (um) let me check quickly. In short, route is health, is_customer is False, urgency is medium. | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000093 | audio_call_routing | I'm fond of the old one, I was almost running out of space in terms of, y~ you know, the pictures and videos I've taken. Okay great, (um.) Uh-huh. Now would I have to go in-store to get the best deals, or do you offer the same kind of prices online? | I'm fond of the old one, I was almost running out of space in terms of, y~ you know, the pictures and videos I've taken. Okay great, (um.) Uh-huh. Now would I have to go in-store to get the best deals, or do you offer the same kind of prices online? | test/en-GB_WLS/audio/en_GB_WLS_Retail_1587921_channel2.wav | apptek_callcenter | retail | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "retail"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: I'm fond of the old one, I was almost running out of space in terms of, y~ you know, the pictures and videos I've taken. Okay great, (um.) Uh-huh. Now would I have to go in-store to get the best deals, or do you offer the same kind of prices online?
Agent note: route: retail | is_customer: True | urge... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000094 | audio_call_routing | (um) So it w~ is it a two nights stay? (um) You're sharing a room, twin room. Yeah, well, we can give you (um) a partial refund (um) or we can (er) let's say, we might we might be able to do something else, maybe move it (um) what do you think yourself? | (um) So it w~ is it a two nights stay? (um) You're sharing a room, twin room. Yeah, well, we can give you (um) a partial refund (um) or we can (er) let's say, we might we might be able to do something else, maybe move it (um) what do you think yourself? | test/en-IE/audio/en_IE_Hospitality_1590972_channel1.wav | apptek_callcenter | hospitality | CC-BY-SA-4.0 | audio_call_routing-v2 | {
"route": {
"type": "choice",
"value": "hospitality"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (um) So it w~ is it a two nights stay? (um) You're sharing a room, twin room. Yeah, well, we can give you (um) a partial refund (um) or we can (er) let's say, we might we might be able to do something else, maybe move it (um) what do you think yourself? In short, route is hospitality, is_customer is F... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000095 | audio_call_routing | You think it's the best one. (um) Then I think I'd like to go with the the VIP ones if there's three available. The the VIP one for three tickets. | You think it's the best one. (um) Then I think I'd like to go with the the VIP ones if there's three available. The the VIP one for three tickets. | test/en-IE/audio/en_IE_Entertainment_1592981_channel2.wav | apptek_callcenter | entertainment | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "entertainment"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: You think it's the best one. (um) Then I think I'd like to go with the the VIP ones if there's three available. The the VIP one for three tickets.
Decisions:
- route: entertainment
- is_customer: True
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000096 | audio_call_routing | (uh) You've persuaded me. (um) I'm gonna go ahead and go with the premium. (um) Let me take a look and see if everything. | (uh) You've persuaded me. (um) I'm gonna go ahead and go with the premium. (um) Let me take a look and see if everything. | test/en-US_Aave/audio/en_US_Aave_Telecom_1588858_channel2.wav | apptek_callcenter | telecom | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "telecom"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (uh) You've persuaded me. (um) I'm gonna go ahead and go with the premium. (um) Let me take a look and see if everything.
Decisions:
- route: telecom
- is_customer: True
- urgency: low | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000097 | audio_call_routing | (Um) it's just I've had a previous incident before when I was parked, where that (uh) my (uh) tires got slashed. (Er) (um) so yeah So it's paramount that's it. 'Cause I do need my, no, no, it's fine (er) (um.) Some tearaway youths these days. | (Um) it's just I've had a previous incident before when I was parked, where that (uh) my (uh) tires got slashed. (Er) (um) so yeah So it's paramount that's it. 'Cause I do need my, no, no, it's fine (er) (um.) Some tearaway youths these days. | test/en-GB/audio/en_GB_RealEstate_1582220_channel2.wav | apptek_callcenter | realestate | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "realestate"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "low"
}
} | Audio transcript: (Um) it's just I've had a previous incident before when I was parked, where that (uh) my (uh) tires got slashed. (Er) (um) so yeah So it's paramount that's it. 'Cause I do need my, no, no, it's fine (er) (um.) Some tearaway youths these days. In short, route is realestate, is_customer is True, urgency... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000098 | audio_call_routing | And then now I try again. I can't check because it's stuck already. It's already overdue, you know it's very urgent for me. | And then now I try again. I can't check because it's stuck already. It's already overdue, you know it's very urgent for me. | test/en-SG/audio/en_SG_DeliveryService_1591966_channel2.wav | apptek_callcenter | deliveryservice | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "deliveryservice"
},
"is_customer": {
"type": "predicate",
"value": true
},
"urgency": {
"type": "score",
"level": "high"
}
} | Audio transcript: And then now I try again. I can't check because it's stuck already. It's already overdue, you know it's very urgent for me.
Decisions:
- route: deliveryservice
- is_customer: True
- urgency: high | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000099 | audio_call_routing | Ohh Good Afternoon, you are speaking with Mandy at Mandeline fine dining, how can I help you? Right Our packages vary according to your requirements (uh) we have savory, sweet We have Canapes, we have Platters, we have sharing platters, we have a buffet style Or we have (um) picnic packed boxes where each individual ge... | Ohh Good Afternoon, you are speaking with Mandy at Mandeline fine dining, how can I help you? Right Our packages vary according to your requirements (uh) we have savory, sweet We have Canapes, we have Platters, we have sharing platters, we have a buffet style Or we have (um) picnic packed boxes where each individual ge... | test/en-GB_WLS/audio/en_GB_WLS_Food_1593283_channel1.wav | apptek_callcenter | food | CC-BY-SA-4.0 | audio_call_routing-v1 | {
"route": {
"type": "choice",
"value": "food"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "low"
}
} | Transcript: Ohh Good Afternoon, you are speaking with Mandy at Mandeline fine dining, how can I help you? Right Our packages vary according to your requirements (uh) we have savory, sweet We have Canapes, we have Platters, we have sharing platters, we have a buffet style Or we have (um) picnic packed boxes where each i... | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. | |
audio1m-s000-000100 | audio_call_routing | (Um,) you've reached our sea Bay insurance company. This is Lauraja, just speaking. How may I assist you today? | (Um,) you've reached our sea Bay insurance company. This is Lauraja, just speaking. How may I assist you today? | test/en-ZA/audio/en_ZA_Insurance_1588037_channel2.wav | apptek_callcenter | insurance | CC-BY-SA-4.0 | audio_call_routing-v3 | {
"route": {
"type": "choice",
"value": "insurance"
},
"is_customer": {
"type": "predicate",
"value": false
},
"urgency": {
"type": "score",
"level": "medium"
}
} | Audio transcript: (Um,) you've reached our sea Bay insurance company. This is Lauraja, just speaking. How may I assist you today?
Agent note: route: insurance | is_customer: False | urgency: medium | Route=AppTek domain metadata; is_customer from role; urgency from explicit time/urgency words. |
End of preview.
decisions
OpenAI Decisions API-style datasets for pretraining decision models.
Each record is one Decisions request: a shared input plus several
independent typed questions — choice (one fixed value), predicate
(true/false), and score (ordered level) — with gold expected_answers.
Endpoint mirrored: POST /v1/decisions, model gpt-6-luna.
Canonical status for image/audio lives in image_audio/STATUS.md;
this card summarizes the whole repo. Counts below were re-verified
by a full consistency audit on 2026-10-29.
Text (canonical)
- v1/ — 87 records, eval seed.
- v2/ — 105,000 contexts, 5 tasks, ~5.6M tokens in
text. - v3/ — 1,000,000 contexts in 10 shards of 100k, 9 tasks, ~60.8M tokens.
- v4/ — COMPLETE, 107M contexts in shards 000-106 (1M each). Shards 0-10: v4, 15 tasks. Shards 11-20: v4.1, 3 question variants per task, 4 text formats (list/narrative/agent-note/field-form, no MCQ). Shards 21-106: v4.2, 19 tasks (adds hiring, credit, medical triage, legal routing). Total ~10.1B tokens estimated (words/0.75, not a tokenizer count). Shards 998/999 are 100k pre-production pilots and are NOT part of the 107M.
Image / audio (separate splits, never mixed into text)
| Family | Records | Notes |
|---|---|---|
| Pilot | 2,000 image / 658 audio | Verified; pilot image media tar in media/image/ |
Raw (image_1m_shard_*, audio_1m_shard_*) |
10,000,000 each | Legacy multi-variant generation; composed/proxy sources included |
Deduped (dedup/) |
2,010,752 image / 818,344 audio | Content-addressed dedup of raw; source-skewed, documented in STATUS.md |
Phase 2 image (dedup_phase2/) |
17,861,499 | Canonical grounded build over 6,077,392 OID train images |
| Phase 2 audio | — | In preparation |
Phase 2 media reality, measured by enumerating the Open Images S3
mirror: only 1,743,042 of the 6,077,392 images (28.7%, 550.6 GB) are
mirrored; 5,573,810 records (31.2%) tie to those live images. Media
is being uploaded at full fidelity as tar shards under media/
(owner's decision); the pilot tar is up, the Phase 2 image media
pipeline is staged. Records for non-mirrored images keep an
image_url that 404s at the mirror — see image_audio/STATUS.md.
Format (compact, v2+)
{
"id": "ctx-000001",
"task": "ecommerce_support_routing",
"split": "train | val | test_holdout",
"input": "Hi, I ordered...",
"question_set_id": "ecommerce_support_routing",
"expected_answers": {
"intent": {"type": "choice", "value": "WISMO"},
"requests_refund": {"type": "predicate", "value": false},
"urgency": {"type": "score", "level": "medium"}
},
"text": "Context: ...\nDecisions:\n- intent: WISMO\n...",
"rationale": "..."
}
Grounding and limitations — read before training
- Taxonomies and rules are real: EcomIntent/Bitext e-commerce intents, Banking77 (collapsed to groups), standard 30-day return rule, B2B lead scoring, SaaS triage, standard insurance/expense/code-review/access policies.
- Surface wording is combinatorially generated, with no real customer PII. At this scale, verbatim real Decisions data does not exist publicly in this format.
- Template artefacts are real: urgency/fit/priority cues are often explicit. Mix with real labelled data for production pretraining.
- Token counts are words/0.75 estimates, not a specific tokenizer's count. Measure with your tokenizer before reporting a final number.
- Hiring/credit/medical/legal labels (v4.2) use only relevant factors, never protected attributes; medical/legal records are synthetic vignettes, not advice, and no fake outcome is attributed to a real named person.
- Image/audio raw and deduped sets contain composed and proxy sources with no corresponding real media file; Phase 2 is the grounded media build. Refund/insurance/expense policies in the text sets are generic, not any real company's policy.
URL errata (2026-10-29, fixed)
- AppTek audio URLs missed the locale folder (404s); corrected to
test/<locale>/audio/<file>. All 1,746 unique AppTek files referenced were live-checked: 0 failures. - Open Images URLs used a 403 route; corrected to
open-images-dataset.s3.amazonaws.com/<split>/<id>.jpg. A full audit finds zero remaining bad-pattern URLs, and all 414 patched files were re-uploaded and size-verified on HF.
Load
import gzip, json, glob
for path in sorted(glob.glob("v4/decisions_100m_shard_*.jsonl.gz")):
with gzip.open(path, "rt") as f:
for line in f:
row = json.loads(line)
# row["text"] is the pretraining sequence
Generators
Root: generate_dataset*.py (text). Image/audio: image_audio/
(fixed versions matching the published data), Phase 2:
image_audio/dedup_phase2/ manifests and reports.
- Downloads last month
- 1,537