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What is the library timing? | 9:00 AM to 9:00 PM from Monday to Friday. 9:00 AM to 4:00 PM on Saturday and Sunday. Is there anything I can help you with? |
How shall I know about my Library Dues? | You can visit the circulation desk to know about your Library dues. It is calculated after the return period is over. The return period is generally 15 days for students and 30 days for staff. |
How shall I get an article? | You can visit the online databases available through the library wifi. |
How shall I get a Library Membership? | You have to visit the library and register for the library card in the reception area. The staff at the reception area will assist you. |
How to find the library catalogue? | Visit the Library and find the OPAC section. You will be presented with a desktop where you can find the Catalogue. |
How to get remote access? | You can get remote access by getting the credentials for remote login from the circulation section. |
I am an external user; how can I get library access? | To get access to the library, you will be given a temporary card when you ask for one in the reception area. |
How can I send the requisition of books? | To send the requisition of book, you can contact at the reception desk. |
What are the plagiarism detection systems used in the library? | The library provides access to Turnitin Palgiarisma detection software. |
Are Guahati University faculty, students, and staff bona-fide members automatically? | Yes. Is there anything I can help you with? |
How do I activate my library membership? | Please visit the reference section to activate or reactivate library membership. |
How do I search books in the Catalogue (OPAC)? | Go to search OPAC facility in the SOUL software, and type the name of the document you are looking for. |
What is "OPAC"? | An OPAC or Online Public Access Catalogue is a place where you can search the library collection. |
How do I know what e-books are available/accessible? | To know about e-books availability, you can search in the databases the library has access to. |
How do I borrow books? | To borrow a book, you can visit the circulation section with the book you want to borrow. |
What are the issue/return timings of the Library? | The issue/return timings of the library is from 10:00 AM to 4:00 PM during weekdays. Issue/return is not available in the weekends. |
How do I use the Self-Issue/Self check-out facility? | The Library doesn't currently provide self-issue/self-checkout facility. |
How do I renew/re-issue books I have already borrowed? | To renew of re-issue book, please approach the circulation staff. |
How many times can a book be renewed online? | Renewing of book facility is currently not available in our library |
Can I reserve (claim) a book that is already borrowed? | Yes, you can definitely reserve a book that is already borrwed by asking the circulation staff. Once the book is returned back to the library, the staff will send you a mail telling you that the book is back in stock. You have to take the book within 7 days. |
Is the reading hall available 24x7? | The reading hall is available during the working hours of the library. |
How many books can I borrow? | Students can borrow 4 books at a time. However, research scholars and staff can borrow 6 and 10 books respectively. |
Is there a fine for late return (Over-due) of books? | Yes, a minimal fee has to paid as late fine for books that are not returned within 15 days, 2 months and 6 months for students, research scholars and staff respectivily. |
How/Where do I pay Library dues? | You can pay the library dues at the circulation desk. |
How do I borrow reference books? | Sorry, but reference books are not available for circulation. |
How do I distinguish reference or rare books from others? | You can easily distinguish between these books as they are kept in their respective sections. |
How do I use study room books? | You can take a book you like from the stack and read it in the study section, you don't have to ask anyone. Also you can leave the book at the table after reading, the library staff will take it from there. |
How do I refer to Dissertations/theses? | You will find the necessary information in the Reference section. |
Can I borrow dissertation/theses/standards/pamphlets? | The dissertation/thesis/standards/pamphlets are not available for borrowing. |
How do I replace a lost book? | If a book is lost by the user, the general procedure is that the user has to pay the price of the book; however, in certain situations library does provide some concession looking at the situation. |
How do I recommend a book for purchase? | To recommend a book for purchase, library does provide forms at the reception area. It also sends out forms to the individual departments of the university asking them to recommend books for the library. |
What is the normal time period for receiving a suggested book? | The library generally makes a list of all the books during the February month that are suggested by the user, and the books are purchased in the month of March. |
How do I know if suggested books have arrived? | To know if the suggested books have arrived or not, you have to keep checking the library catalogue. |
Is there a limit on the number of books recommended per year? | There is no limit to the number of books a user can recommend. However, the books that are generally suggested through the departments have a higher chance of being peurchased by the libray. |
How do I check department expenditure for books? | To check deparment expenditure for books, please refer to the annual report published by the library. It is available in the library website. |
What types of documents are in the Reference Collection? | The reference collection has access to those volumes that are probably rare or whose price is higher than 8000 rupees. Thse books are not available for borrowing. |
What type of documents are in the Pamphlet Section? | There is no Pamphlet section in the KKHL. |
What shall I do if I do not get the book on the shelf? | If a book is present in the library catalogue, it will be most probably present in the stacks. However, if it is not findable for some reason, you can ask the staff about it. They will assist you in this matter. |
Can I bring my own books into the Library? | Yes, you can definitely bring your books into the library. But you cannot enter to the reading room along with these books, the library has dedicated the periodical section for this purpose. |
Can you help me in visiting other libraries? | I am a Virtual Library Assistant, I cannot help you visit other libraries. However, you can ask at the reception desk for further assistance. |
Can the Library borrow documents from other libraries? | Yes, the library does provide that facility on demand. However, in most cases the user has to visit the parent library in person for getting access to the document. |
Are E-RESOURCES accessible to all users? | E-resource is accessible to all the students, research scholars and staff of the institution. |
Whom should I contact if I cannot access an E-RESOURCE? | If there is any problem you are facing during accessing an online resource, you can visit the staff at the Counter no. 5 in circulation section. |
Where do I check the availability of a book? | You can check the availability of a book in the library OPAC. |
How can we locate a book physically from the stacks? | To locate a book physically at the stack, refer to the call no of the book. The call no. is the number written on the spine label of the book, you can look at the call number to indentify the book in the stack. |
What are the circulation transaction timings? | The circulation transaction timings are 10:00 AM to 4:00 PM during the weekdays. |
Where can we find Indian language books? | Please refer to the Library Catalogue. |
Where are dictionaries and handbooks kept? | Dictionaries and handbooks are kept at the Reference section. |
Can we borrow hard copies of Journals and Magazines? | Borrowing of hardcopies of journals and books is not allowed. |
How to access subscribed online resources outside campus? | You can get access to ONOS from outside the campus, for which you have to get the credentials from the staff at counter no. 5 of the circulation section. For any other query related to online resource, visit this section. |
Is there a restriction on the number of articles downloaded? | There is no restricition to the number of articles downloaded by a user. |
Where can I find the Faculty Profiles Digital Archive? | The Faculty Profiles Digital Archive is yet in development. Once it is fully funtional, you will be able to get access to it through the library website. |
What is the contact email for the librarian? | You can contact the librarian at 'librariankkhl@gu.com' |
What is the phone number for the library? | The contact through phone at this number: +919954767781 |
Where is the Gauhati University Central Library located? | It is located on the left side of the Administrative building. |
Who are you? | I am a Virtual Library Assistant. You can ask me any queries about the KKHL Library. |
What are the guidelines for PhD Thesis Submission? | The guidelines for PhD Thesis Submission is available at the UGC website. |
How do I access the Institutional Repository? | The development of the Institutional repository is still in progress. Once it is up an running, you can access it through the library website. |
What is ONOS? | ONOS of One Nation One Subscription is an initiative of the government to provide free, centralized access to 13,000+ scholarly journals from 30 major global publishers. |
How do I search for journals using ONOS? | Go to ONOS website, for this you have to be either connected to the campus's local network or with login credentials provided by the library, then go to search journal articles. |
Does the library provide APC support through ONOS? | Yes. |
How do I check the bus timings to reach the library? | You can search for the University Bus timing in the University Website. |
Where can I find the library's campus map? | It is available in the entrance to the library. |
What magazines are available? | A wide variety of magazines are available. Please visit the library's periodical section for more information. |
How do I reset my library portal password? | This feature is not available at the moment. |
Can I renew a book if someone else has placed a claim on it? | Yes, you can. But for a limited time. |
What should I do if my ID card is lost? | If you have lost your ID card, you can make another oneby asking the staff at the circulation desk. However, a fee of 20 rupess will be charged. |
Are there designated quiet zones in the library? | Yes, there are a few designated quiet zones in the library. The reception staff will guide you on your request. |
Can I access the library on public holidays? | Unfortunately the library remains closed on public holidays. |
How do I use the library's Wi-Fi? | You can connect to the library wifi using the id and password available at the recetion desk. You will also need to set the proxy manually, the staff will assist you in this matter if you find any problem. |
Is there a limit to how many e-books I can download? | There is no limit to the number of e-books you can download. |
How do I request a "No Dues" certificate? | The "No Dues" certificate will be provided by the staff at the circulation section after they verify your membership card. Please bring the library card while you visit the library. |
Can I suggest a subscription for a new e-journal? | Yes, you definitely can. However the processing of the request will take some time after approval from the management. |
What happens if I return a book after the due date? | If you return a book after the due date, you will likely have to pay a fine. |
Does the library provide printing and scanning services? | Yes, the library provides printing and scanning services at a minimal price. |
How can I find previous years' exam papers? | You can find the previous year question paper at the institutional repository. |
Are there separate reading rooms for research scholars? | No, but there a plenty of reading spaces through out the library. The research scholars can definitely find a place to suite there need. |
Can undergraduate students borrow reference books overnight? | Borrowing of reference books is strictly prohibited as per the rules of the library. |
How do I search for news articles in the E-Newspaper archive? | The doesn't provide access to any E-Newspaper archive at the moment. |
What is the procedure for donating books to the library? | If you want to donate books to the library, first you need to ask the senior librarian. The librarian will verify the condition of the collection, and on approval : you can send then to the library. |
Does the library provide inter-library loan for international journals? | No, the library doesn't provide inter-library loan for international journals at the moment. |
How do I report a missing page in a borrowed book? | Visit the library with the book and inform the staff at the circulation area. |
Can I use my laptop in the 24x7 reading hall? | Yes, you can use your laptop whenever the library is open. |
Are there lockers available for day use? | There are no lockers, but you can keep your staff safely at the luggage area. |
How can I get a membership for my spouse or family? | You have to first get a special permission from the librarian. On approval, you can fill the form for the membership at the circulation area. |
Does the library conduct orientation programs for new students? | Yes, the library conducts orientation for new students admitted to the institution. |
How do I access NPTEL video lectures? | Please visit the NPTEL website. |
Where can I find the latest issues of print journals? | You can find the bibliographic information of the latest print journals in the Scopus and Web Of Science database. |
How do I book a group study room? | That facility is not currently available in our library. |
Is there a mobile app for the library catalogue? | No, there is no such facility available in the library as of now. |
Can I recommend a standard or technical manual for purchase? | Yes, you can definitely recommend. Forms are availbale at the reception area. |
How do I view my current borrowing history? | Currently, you have to ask the circualtion desk about this information. They will check your library card, and provide you with the necessary information. |
Are there any workshops on using reference management software? | The library is not organizing any workshops for using reference management software. However, you can find a number of tutorials on youtube about this topic. |
What is the fine rate per day for overdue books? | The fine rate is 1.5 rupee each day after the due date is over. |
Can I return a book to a departmental library instead? | No, a book borrowed from the main library should be returned to the main library only. |
How do I check for new additions to the collection? | The new books added to the collection are displayed on the library website. They are also displayed in display rack at the entrance to the library. |
What is the procedure for "Book Lost" declaration? | A fine of rupees equal to the price of the book has to be paid to the library. |
Are there any internship opportunities for library science students? | Yes, the library takes interns throughout the year. You can provide your resume to the Librarian for being selected as an intern. |
Who do I contact for technical issues with remote access? | Please visit the counter no 5 of the circulation desk for any issues with remote access. |
What are you? | I am a Virtual Library Assistant, an AI chat bot. How can I help you? |
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