gyanbhambhani/oss-jev-qwen05-decision-noul-v2
Text Generation • 0.5B • Updated • 604
Datasets:
code_to_key unknown | codes listlengths 2 18 | criteria unknown | fixture_id stringlengths 8 35 | gold_code stringclasses 16
values | id stringlengths 16 57 | instructions unknown | meta dict | primitive stringclasses 3
values | question_id stringclasses 95
values | schema_version stringclasses 1
value | split stringclasses 1
value | state unknown | teacher unknown | teacher_model stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | choice-clear-billing | A | choice-clear-billing::department | "Which team should handle this ticket?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"routing"
]
} | choice | department | oss-jev-distill-v1 | train | "Help! My payouts have been failing for 3 days and I was charged twice." | {
"choice": "billing",
"confidence": 1,
"probabilities": {
"billing": 1,
"none_of_the_above": 0,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "refund",
"B": "password_reset",
"C": "none_of_the_above"
} | [
"A",
"B",
"C"
] | {
"none_of_the_above": "Something else entirely",
"password_reset": "Account access / password help",
"refund": "Customer wants money back"
} | choice-no-match-address | C | choice-no-match-address::intent | "What is the customer asking for?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"no-match"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"message": "Please update my mailing address to 12 Oak St before Friday."
} | {
"choice": "none_of_the_above",
"confidence": 1,
"probabilities": {
"none_of_the_above": 1,
"password_reset": 0,
"refund": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2",
"3": "3"
} | [
"0",
"1",
"2",
"3"
] | [
"completely unrelated",
"adjacent field",
"some direct experience",
"deep, direct experience"
] | score-candidate-fit-pair | 3 | score-candidate-fit-pair::fit_a | "How relevant is `candidate_a` experience to `job`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"compare",
"score"
]
} | score | fit_a | oss-jev-distill-v1 | train | {
"candidate_a": "Five years Django REST + PostgreSQL; owned production services.",
"candidate_b": "Two years designing marketing landing pages in Webflow.",
"job": "Senior backend engineer building Python APIs and PostgreSQL services."
} | {
"confidence": 1,
"legend": {
"0": "completely unrelated",
"1": "adjacent field",
"2": "some direct experience",
"3": "deep, direct experience"
},
"probabilities": {
"0": 0,
"1": 0,
"2": 0,
"3": 1
},
"score": 3
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2",
"3": "3"
} | [
"0",
"1",
"2",
"3"
] | [
"completely unrelated",
"adjacent field",
"some direct experience",
"deep, direct experience"
] | score-candidate-fit-pair | 0 | score-candidate-fit-pair::fit_b | "How relevant is `candidate_b` experience to `job`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"compare",
"score"
]
} | score | fit_b | oss-jev-distill-v1 | train | {
"candidate_a": "Five years Django REST + PostgreSQL; owned production services.",
"candidate_b": "Two years designing marketing landing pages in Webflow.",
"job": "Senior backend engineer building Python APIs and PostgreSQL services."
} | {
"confidence": 0.93,
"legend": {
"0": "completely unrelated",
"1": "adjacent field",
"2": "some direct experience",
"3": "deep, direct experience"
},
"probabilities": {
"0": 0.93,
"1": 0.07,
"2": 0,
"3": 0
},
"score": 0.07
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "No urgency expressed",
"true": "Explicitly time-sensitive or ASAP"
} | noul-urgency-contrast | Y | noul-urgency-contrast::urgent_yes | "Does `urgent` convey time-sensitive urgency?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"calibration",
"noul"
]
} | noul | urgent_yes | oss-jev-distill-v1 | train | {
"chitchat": "Thanks, have a nice weekend!",
"urgent": "My payouts failed for 3 days — please fix ASAP today."
} | {
"noul": 0.99
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "No urgency expressed",
"true": "Explicitly time-sensitive or ASAP"
} | noul-urgency-contrast | N | noul-urgency-contrast::chitchat_urgent | "Does `chitchat` convey time-sensitive urgency?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"calibration",
"noul"
]
} | noul | chitchat_urgent | oss-jev-distill-v1 | train | {
"chitchat": "Thanks, have a nice weekend!",
"urgent": "My payouts failed for 3 days — please fix ASAP today."
} | {
"noul": 0.02
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for escalation",
"true": "Explicitly asks for a person / urgent escalation"
} | noul-soft-deadline | N | noul-soft-deadline::escalate | "Is the customer requesting immediate human escalation?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"noul",
"uncertain"
]
} | noul | escalate | oss-jev-distill-v1 | train | "Whenever you get a chance, could you look at invoice #4421? No rush if you're busy — just before month-end would be helpful." | {
"noul": 0.03
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales"
} | [
"A",
"B",
"C"
] | {
"billing": "Payments, invoicing, refunds",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations"
} | parallel-refund-ticket | A | parallel-refund-ticket::department | "Which team should handle `ticket` given `order`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score"
]
} | choice | department | oss-jev-distill-v1 | train | {
"order": {
"charges": [
{
"amount_usd": 49,
"status": "captured"
},
{
"amount_usd": 49,
"status": "captured"
}
],
"id": "A-104"
},
"refund_policy": "Duplicate charges are eligible for a refund.",
"ticket": {
"messages": [
{
... | {
"choice": "billing",
"confidence": 1,
"probabilities": {
"billing": 1,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Simple FAQ; scripted reply is enough",
"Needs account lookup or policy check",
"Escalation; ambiguous facts or high stakes"
] | parallel-refund-ticket | 1 | parallel-refund-ticket::complexity | "How complex is resolving this ticket?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score"
]
} | score | complexity | oss-jev-distill-v1 | train | {
"order": {
"charges": [
{
"amount_usd": 49,
"status": "captured"
},
{
"amount_usd": 49,
"status": "captured"
}
],
"id": "A-104"
},
"refund_policy": "Duplicate charges are eligible for a refund.",
"ticket": {
"messages": [
{
... | {
"confidence": 0.8200000000000001,
"legend": {
"0": "Simple FAQ; scripted reply is enough",
"1": "Needs account lookup or policy check",
"2": "Escalation; ambiguous facts or high stakes"
},
"probabilities": {
"0": 0.11,
"1": 0.88,
"2": 0.01
},
"score": 0.9
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | null | parallel-refund-ticket | Y | parallel-refund-ticket::wants_refund | "Is the customer requesting a refund?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score"
]
} | noul | wants_refund | oss-jev-distill-v1 | train | {
"order": {
"charges": [
{
"amount_usd": 49,
"status": "captured"
},
{
"amount_usd": 49,
"status": "captured"
}
],
"id": "A-104"
},
"refund_policy": "Duplicate charges are eligible for a refund.",
"ticket": {
"messages": [
{
... | {
"noul": 0.99
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | null | parallel-refund-ticket | Y | parallel-refund-ticket::policy_allows | "Does `refund_policy` support refunding this case?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score"
]
} | noul | policy_allows | oss-jev-distill-v1 | train | {
"order": {
"charges": [
{
"amount_usd": 49,
"status": "captured"
},
{
"amount_usd": 49,
"status": "captured"
}
],
"id": "A-104"
},
"refund_policy": "Duplicate charges are eligible for a refund.",
"ticket": {
"messages": [
{
... | {
"noul": 0.98
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | null | parallel-refund-ticket | N | parallel-refund-ticket::is_technical_bug | "Is this primarily a software bug report?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score"
]
} | noul | is_technical_bug | oss-jev-distill-v1 | train | {
"order": {
"charges": [
{
"amount_usd": 49,
"status": "captured"
},
{
"amount_usd": 49,
"status": "captured"
}
],
"id": "A-104"
},
"refund_policy": "Duplicate charges are eligible for a refund.",
"ticket": {
"messages": [
{
... | {
"noul": 0.13
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | null | state-string-billing | Y | state-string-billing::billing | "Is this about a billing issue?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"noul",
"state",
"string"
]
} | noul | billing | oss-jev-distill-v1 | train | "My card was charged twice. Please refund." | {
"noul": 0.98
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales"
} | [
"A",
"B",
"C"
] | {
"billing": "Payments and charges",
"sales": "Pricing and upgrades",
"technical": "Bugs, outages, API errors"
} | state-nested-api-error | B | state-nested-api-error::dept | "Which team should handle `ticket.messages[0].text`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"nested",
"state"
]
} | choice | dept | oss-jev-distill-v1 | train | {
"ticket": {
"messages": [
{
"from": "customer",
"text": "The API returns 500 on /pay."
},
{
"from": "bot",
"text": "Thanks, looking into it."
}
]
}
} | {
"choice": "technical",
"confidence": 0.9500000000000001,
"probabilities": {
"billing": 0.03,
"sales": 0,
"technical": 0.97
}
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | null | state-chat-array | Y | state-chat-array::duplicate_charge | "Does the conversation report a duplicate card charge?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"chat",
"noul",
"state"
]
} | noul | duplicate_charge | oss-jev-distill-v1 | train | [
{
"content": "Hi",
"role": "user"
},
{
"content": "My customer number is TS1337.",
"role": "user"
},
{
"content": "My card was charged twice. Please fix.",
"role": "user"
}
] | {
"noul": 0.98
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint"
} | [
"A",
"B",
"C",
"D"
] | {
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | cookbook-route-return | C | cookbook-route-return::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"cookbook",
"route"
]
} | choice | intent | oss-jev-distill-v1 | train | "I'd like to return the blue sweater from order A-104 for a refund." | {
"choice": "return_exchange",
"confidence": 1,
"probabilities": {
"complaint": 0,
"order_status": 0,
"product_question": 0,
"return_exchange": 1
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Simple FAQ; scripted reply is enough",
"Needs account lookup or policy check",
"Escalation; ambiguous facts or high stakes"
] | cookbook-route-return | 1 | cookbook-route-return::complexity | "How complex is handling this request?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"cookbook",
"route"
]
} | score | complexity | oss-jev-distill-v1 | train | "I'd like to return the blue sweater from order A-104 for a refund." | {
"confidence": 0.8200000000000001,
"legend": {
"0": "Simple FAQ; scripted reply is enough",
"1": "Needs account lookup or policy check",
"2": "Escalation; ambiguous facts or high stakes"
},
"probabilities": {
"0": 0.12,
"1": 0.88,
"2": 0
},
"score": 0.88
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | null | cookbook-rerank-refund | Y | cookbook-rerank-refund::rel_a | {
"passage": "Refunds for duplicate card charges are issued within 5 business days after verification.",
"query": "How do I get a refund for a duplicate charge?",
"question": "Would `passage` help answer `query`?"
} | {
"has_label": true,
"suite_split": "train",
"tags": [
"cookbook",
"noul",
"rerank"
]
} | noul | rel_a | oss-jev-distill-v1 | train | {
"query": "How do I get a refund for a duplicate charge?"
} | {
"noul": 0.63
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | null | cookbook-rerank-refund | N | cookbook-rerank-refund::rel_b | {
"passage": "Our warehouse ships most apparel orders within two business days.",
"query": "How do I get a refund for a duplicate charge?",
"question": "Would `passage` help answer `query`?"
} | {
"has_label": true,
"suite_split": "train",
"tags": [
"cookbook",
"noul",
"rerank"
]
} | noul | rel_b | oss-jev-distill-v1 | train | {
"query": "How do I get a refund for a duplicate charge?"
} | {
"noul": 0.01
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | null | cookbook-rerank-refund | N | cookbook-rerank-refund::rel_c | {
"passage": "To reset your password, open Settings and choose Security.",
"query": "How do I get a refund for a duplicate charge?",
"question": "Would `passage` help answer `query`?"
} | {
"has_label": true,
"suite_split": "train",
"tags": [
"cookbook",
"noul",
"rerank"
]
} | noul | rel_c | oss-jev-distill-v1 | train | {
"query": "How do I get a refund for a duplicate charge?"
} | {
"noul": 0.01
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-dup-charge | A | support-dup-charge::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I was charged twice for order A-104. Please refund the duplicate."
} | {
"choice": "billing",
"confidence": 1,
"probabilities": {
"billing": 1,
"none_of_the_above": 0,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-dup-charge | C | support-dup-charge::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I was charged twice for order A-104. Please refund the duplicate."
} | {
"choice": "return_exchange",
"confidence": 1,
"probabilities": {
"account": 0,
"complaint": 0,
"order_status": 0,
"product_question": 0,
"return_exchange": 1
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-dup-charge | 0 | support-dup-charge::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I was charged twice for order A-104. Please refund the duplicate."
} | {
"confidence": 0.93,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.9500000000000001,
"1": 0.05,
"2": 0
},
"score": 0.05
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-dup-charge | 1 | support-dup-charge::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I was charged twice for order A-104. Please refund the duplicate."
} | {
"confidence": 0.37,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.02,
"1": 0.58,
"2": 0.4
},
"score": 1.38
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-dup-charge | N | support-dup-charge::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I was charged twice for order A-104. Please refund the duplicate."
} | {
"noul": 0.04
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-api-500 | B | support-api-500::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "POST /v1/pay returns HTTP 500 intermittently since Tuesday."
} | {
"choice": "technical",
"confidence": 0.84,
"probabilities": {
"billing": 0.12,
"none_of_the_above": 0,
"sales": 0,
"technical": 0.88
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-api-500 | D | support-api-500::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "POST /v1/pay returns HTTP 500 intermittently since Tuesday."
} | {
"choice": "complaint",
"confidence": 1,
"probabilities": {
"account": 0,
"complaint": 1,
"order_status": 0,
"product_question": 0,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-api-500 | 0 | support-api-500::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "POST /v1/pay returns HTTP 500 intermittently since Tuesday."
} | {
"confidence": 0.9500000000000001,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.97,
"1": 0.03,
"2": 0
},
"score": 0.03
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-api-500 | 2 | support-api-500::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "POST /v1/pay returns HTTP 500 intermittently since Tuesday."
} | {
"confidence": 0.91,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0,
"1": 0.06,
"2": 0.9400000000000001
},
"score": 1.94
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-api-500 | N | support-api-500::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "POST /v1/pay returns HTTP 500 intermittently since Tuesday."
} | {
"noul": 0.04
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-lost-package | D | support-lost-package::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Tracking says delivered but nothing arrived for order #8821."
} | {
"choice": "none_of_the_above",
"confidence": 1,
"probabilities": {
"billing": 0,
"none_of_the_above": 1,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-lost-package | A | support-lost-package::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Tracking says delivered but nothing arrived for order #8821."
} | {
"choice": "order_status",
"confidence": 0.9500000000000001,
"probabilities": {
"account": 0,
"complaint": 0.04,
"order_status": 0.96,
"product_question": 0,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-lost-package | 0 | support-lost-package::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Tracking says delivered but nothing arrived for order #8821."
} | {
"confidence": 0.30000000000000004,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.53,
"1": 0.47000000000000003,
"2": 0
},
"score": 0.47000000000000003
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-lost-package | 2 | support-lost-package::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Tracking says delivered but nothing arrived for order #8821."
} | {
"confidence": 0.8200000000000001,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0,
"1": 0.12,
"2": 0.88
},
"score": 1.87
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-lost-package | N | support-lost-package::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Tracking says delivered but nothing arrived for order #8821."
} | {
"noul": 0.03
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-wrong-size | D | support-wrong-size::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "The shoes arrived in size 9; I ordered 10. I'd like an exchange."
} | {
"choice": "none_of_the_above",
"confidence": 1,
"probabilities": {
"billing": 0,
"none_of_the_above": 1,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-wrong-size | C | support-wrong-size::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "The shoes arrived in size 9; I ordered 10. I'd like an exchange."
} | {
"choice": "return_exchange",
"confidence": 1,
"probabilities": {
"account": 0,
"complaint": 0,
"order_status": 0,
"product_question": 0,
"return_exchange": 1
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-wrong-size | 0 | support-wrong-size::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "The shoes arrived in size 9; I ordered 10. I'd like an exchange."
} | {
"confidence": 0.98,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.99,
"1": 0.01,
"2": 0
},
"score": 0.01
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-wrong-size | 1 | support-wrong-size::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "The shoes arrived in size 9; I ordered 10. I'd like an exchange."
} | {
"confidence": 0.8,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.11,
"1": 0.87,
"2": 0.02
},
"score": 0.91
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-wrong-size | N | support-wrong-size::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "The shoes arrived in size 9; I ordered 10. I'd like an exchange."
} | {
"noul": 0.03
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-password | B | support-password::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I can't log in after resetting my password three times."
} | {
"choice": "technical",
"confidence": 0.92,
"probabilities": {
"billing": 0,
"none_of_the_above": 0.06,
"sales": 0,
"technical": 0.9400000000000001
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-password | E | support-password::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I can't log in after resetting my password three times."
} | {
"choice": "account",
"confidence": 1,
"probabilities": {
"account": 1,
"complaint": 0,
"order_status": 0,
"product_question": 0,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-password | 1 | support-password::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I can't log in after resetting my password three times."
} | {
"confidence": 0.8200000000000001,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.12,
"1": 0.88,
"2": 0
},
"score": 0.88
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-password | 2 | support-password::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I can't log in after resetting my password three times."
} | {
"confidence": 0.9400000000000001,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0,
"1": 0.04,
"2": 0.96
},
"score": 1.96
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-password | N | support-password::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "I can't log in after resetting my password three times."
} | {
"noul": 0.05
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-angry-outage | B | support-angry-outage::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Your app has been down all morning and I'm losing sales. Fix it NOW."
} | {
"choice": "technical",
"confidence": 1,
"probabilities": {
"billing": 0,
"none_of_the_above": 0,
"sales": 0,
"technical": 1
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-angry-outage | D | support-angry-outage::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Your app has been down all morning and I'm losing sales. Fix it NOW."
} | {
"choice": "complaint",
"confidence": 1,
"probabilities": {
"account": 0,
"complaint": 1,
"order_status": 0,
"product_question": 0,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-angry-outage | 2 | support-angry-outage::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Your app has been down all morning and I'm losing sales. Fix it NOW."
} | {
"confidence": 0.76,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0,
"1": 0.16,
"2": 0.84
},
"score": 1.8399999999999999
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-angry-outage | 2 | support-angry-outage::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Your app has been down all morning and I'm losing sales. Fix it NOW."
} | {
"confidence": 1,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0,
"1": 0,
"2": 1
},
"score": 2
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-angry-outage | N | support-angry-outage::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Your app has been down all morning and I'm losing sales. Fix it NOW."
} | {
"noul": 0.06
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-polite-delay | A | support-polite-delay::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "No rush — whenever you can, please confirm my billing address update."
} | {
"choice": "billing",
"confidence": 0.97,
"probabilities": {
"billing": 0.98,
"none_of_the_above": 0.02,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-polite-delay | E | support-polite-delay::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "No rush — whenever you can, please confirm my billing address update."
} | {
"choice": "account",
"confidence": 1,
"probabilities": {
"account": 1,
"complaint": 0,
"order_status": 0,
"product_question": 0,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-polite-delay | 0 | support-polite-delay::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "No rush — whenever you can, please confirm my billing address update."
} | {
"confidence": 1,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 1,
"1": 0,
"2": 0
},
"score": 0
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-polite-delay | 0 | support-polite-delay::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "No rush — whenever you can, please confirm my billing address update."
} | {
"confidence": 0.9500000000000001,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.97,
"1": 0.03,
"2": 0
},
"score": 0.03
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-polite-delay | N | support-polite-delay::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "No rush — whenever you can, please confirm my billing address update."
} | {
"noul": 0.04
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-invoice-q | A | support-invoice-q::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Can you explain line item 4 on invoice INV-2201?"
} | {
"choice": "billing",
"confidence": 1,
"probabilities": {
"billing": 1,
"none_of_the_above": 0,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-invoice-q | B | support-invoice-q::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Can you explain line item 4 on invoice INV-2201?"
} | {
"choice": "product_question",
"confidence": 0.84,
"probabilities": {
"account": 0.1,
"complaint": 0.02,
"order_status": 0.01,
"product_question": 0.87,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-invoice-q | 0 | support-invoice-q::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Can you explain line item 4 on invoice INV-2201?"
} | {
"confidence": 1,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 1,
"1": 0,
"2": 0
},
"score": 0
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-invoice-q | 1 | support-invoice-q::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Can you explain line item 4 on invoice INV-2201?"
} | {
"confidence": 0.46,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.35000000000000003,
"1": 0.64,
"2": 0.01
},
"score": 0.66
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-invoice-q | N | support-invoice-q::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Can you explain line item 4 on invoice INV-2201?"
} | {
"noul": 0.07
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-webhook | B | support-webhook::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Our webhook endpoint stopped receiving payment.succeeded events."
} | {
"choice": "technical",
"confidence": 0.93,
"probabilities": {
"billing": 0.05,
"none_of_the_above": 0,
"sales": 0,
"technical": 0.9500000000000001
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-webhook | D | support-webhook::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Our webhook endpoint stopped receiving payment.succeeded events."
} | {
"choice": "complaint",
"confidence": 0.91,
"probabilities": {
"account": 0.02,
"complaint": 0.93,
"order_status": 0.03,
"product_question": 0.02,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-webhook | 0 | support-webhook::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Our webhook endpoint stopped receiving payment.succeeded events."
} | {
"confidence": 0.9500000000000001,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.97,
"1": 0.03,
"2": 0
},
"score": 0.03
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-webhook | 2 | support-webhook::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Our webhook endpoint stopped receiving payment.succeeded events."
} | {
"confidence": 0.97,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0,
"1": 0.02,
"2": 0.98
},
"score": 1.98
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-webhook | N | support-webhook::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Our webhook endpoint stopped receiving payment.succeeded events."
} | {
"noul": 0.04
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-cancel-sub | A | support-cancel-sub::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Please cancel my subscription at the end of this billing period."
} | {
"choice": "billing",
"confidence": 0.96,
"probabilities": {
"billing": 0.97,
"none_of_the_above": 0.02,
"sales": 0.01,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-cancel-sub | E | support-cancel-sub::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Please cancel my subscription at the end of this billing period."
} | {
"choice": "account",
"confidence": 1,
"probabilities": {
"account": 1,
"complaint": 0,
"order_status": 0,
"product_question": 0,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-cancel-sub | 0 | support-cancel-sub::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Please cancel my subscription at the end of this billing period."
} | {
"confidence": 1,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 1,
"1": 0,
"2": 0
},
"score": 0
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-cancel-sub | 1 | support-cancel-sub::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Please cancel my subscription at the end of this billing period."
} | {
"confidence": 0.39,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.36,
"1": 0.59,
"2": 0.05
},
"score": 0.6900000000000001
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-cancel-sub | N | support-cancel-sub::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Please cancel my subscription at the end of this billing period."
} | {
"noul": 0.03
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-feature-how | D | support-feature-how::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "How do I export reports to CSV from the analytics dashboard?"
} | {
"choice": "none_of_the_above",
"confidence": 0.63,
"probabilities": {
"billing": 0,
"none_of_the_above": 0.72,
"sales": 0,
"technical": 0.28
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-feature-how | B | support-feature-how::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "How do I export reports to CSV from the analytics dashboard?"
} | {
"choice": "product_question",
"confidence": 1,
"probabilities": {
"account": 0,
"complaint": 0,
"order_status": 0,
"product_question": 1,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-feature-how | 0 | support-feature-how::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "How do I export reports to CSV from the analytics dashboard?"
} | {
"confidence": 1,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 1,
"1": 0,
"2": 0
},
"score": 0
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-feature-how | 0 | support-feature-how::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "How do I export reports to CSV from the analytics dashboard?"
} | {
"confidence": 0.27,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.51,
"1": 0.49,
"2": 0
},
"score": 0.5
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-feature-how | N | support-feature-how::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "How do I export reports to CSV from the analytics dashboard?"
} | {
"noul": 0.02
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-partial-refund | A | support-partial-refund::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "One item in the bundle was damaged; refund just that SKU please."
} | {
"choice": "billing",
"confidence": 1,
"probabilities": {
"billing": 1,
"none_of_the_above": 0,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-partial-refund | C | support-partial-refund::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "One item in the bundle was damaged; refund just that SKU please."
} | {
"choice": "return_exchange",
"confidence": 1,
"probabilities": {
"account": 0,
"complaint": 0,
"order_status": 0,
"product_question": 0,
"return_exchange": 1
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-partial-refund | 0 | support-partial-refund::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "One item in the bundle was damaged; refund just that SKU please."
} | {
"confidence": 0.97,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.98,
"1": 0.02,
"2": 0
},
"score": 0.02
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-partial-refund | 1 | support-partial-refund::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "One item in the bundle was damaged; refund just that SKU please."
} | {
"confidence": 0.8200000000000001,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.07,
"1": 0.88,
"2": 0.05
},
"score": 0.98
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-partial-refund | N | support-partial-refund::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "One item in the bundle was damaged; refund just that SKU please."
} | {
"noul": 0.03
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-sso-fail | B | support-sso-fail::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Okta SSO login loops back to the IdP error page for our org."
} | {
"choice": "technical",
"confidence": 1,
"probabilities": {
"billing": 0,
"none_of_the_above": 0,
"sales": 0,
"technical": 1
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-sso-fail | E | support-sso-fail::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Okta SSO login loops back to the IdP error page for our org."
} | {
"choice": "account",
"confidence": 1,
"probabilities": {
"account": 1,
"complaint": 0,
"order_status": 0,
"product_question": 0,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-sso-fail | 0 | support-sso-fail::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Okta SSO login loops back to the IdP error page for our org."
} | {
"confidence": 0.97,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.98,
"1": 0.02,
"2": 0
},
"score": 0.02
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-sso-fail | 2 | support-sso-fail::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Okta SSO login loops back to the IdP error page for our org."
} | {
"confidence": 0.97,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0,
"1": 0.02,
"2": 0.98
},
"score": 1.98
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-sso-fail | N | support-sso-fail::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Okta SSO login loops back to the IdP error page for our org."
} | {
"noul": 0.05
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-quote | C | support-quote::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We need a quote for 200 seats with SSO and audit logs."
} | {
"choice": "sales",
"confidence": 1,
"probabilities": {
"billing": 0,
"none_of_the_above": 0,
"sales": 1,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-quote | B | support-quote::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We need a quote for 200 seats with SSO and audit logs."
} | {
"choice": "product_question",
"confidence": 1,
"probabilities": {
"account": 0,
"complaint": 0,
"order_status": 0,
"product_question": 1,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-quote | 0 | support-quote::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We need a quote for 200 seats with SSO and audit logs."
} | {
"confidence": 1,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 1,
"1": 0,
"2": 0
},
"score": 0
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-quote | 1 | support-quote::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We need a quote for 200 seats with SSO and audit logs."
} | {
"confidence": 0.61,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.25,
"1": 0.74,
"2": 0.01
},
"score": 0.75
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-quote | N | support-quote::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We need a quote for 200 seats with SSO and audit logs."
} | {
"noul": 0.05
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-rate-limit | B | support-rate-limit::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We're hitting 429s on /search despite being on the Team plan."
} | {
"choice": "technical",
"confidence": 1,
"probabilities": {
"billing": 0,
"none_of_the_above": 0,
"sales": 0,
"technical": 1
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-rate-limit | D | support-rate-limit::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We're hitting 429s on /search despite being on the Team plan."
} | {
"choice": "complaint",
"confidence": 0.96,
"probabilities": {
"account": 0.01,
"complaint": 0.97,
"order_status": 0,
"product_question": 0.02,
"return_exchange": 0
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-rate-limit | 1 | support-rate-limit::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We're hitting 429s on /search despite being on the Team plan."
} | {
"confidence": 0.27,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 0.49,
"1": 0.51,
"2": 0
},
"score": 0.51
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-rate-limit | 2 | support-rate-limit::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We're hitting 429s on /search despite being on the Team plan."
} | {
"confidence": 0.88,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0,
"1": 0.08,
"2": 0.92
},
"score": 1.92
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-rate-limit | N | support-rate-limit::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "eval",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "We're hitting 429s on /search despite being on the Team plan."
} | {
"noul": 0.05
} | jev-1.13.0 |
{
"A": "billing",
"B": "technical",
"C": "sales",
"D": "none_of_the_above"
} | [
"A",
"B",
"C",
"D"
] | {
"billing": "Payments, invoicing, refunds, payouts, charges",
"none_of_the_above": "Does not fit billing, technical, or sales",
"sales": "Pricing, upgrades, new accounts",
"technical": "Bugs, outages, integrations, API errors"
} | support-chatty | D | support-chatty::department | "Which team should handle `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | department | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Hi! Just saying thanks for the help last week. Have a great day."
} | {
"choice": "none_of_the_above",
"confidence": 1,
"probabilities": {
"billing": 0,
"none_of_the_above": 1,
"sales": 0,
"technical": 0
}
} | jev-1.13.0 |
{
"A": "order_status",
"B": "product_question",
"C": "return_exchange",
"D": "complaint",
"E": "account"
} | [
"A",
"B",
"C",
"D",
"E"
] | {
"account": "Login, password, profile, or account settings",
"complaint": "Angry complaint about service quality",
"order_status": "Where is my order / tracking / shipment status",
"product_question": "How does a product work / features / specs",
"return_exchange": "Return, exchange, or refund a purchase"
} | support-chatty | B | support-chatty::intent | "What is the customer's primary intent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | choice | intent | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Hi! Just saying thanks for the help last week. Have a great day."
} | {
"choice": "product_question",
"confidence": 0.36,
"probabilities": {
"account": 0.16,
"complaint": 0.27,
"order_status": 0.07,
"product_question": 0.49,
"return_exchange": 0.01
}
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language or threatening to leave"
] | support-chatty | 0 | support-chatty::frustration | "How frustrated is the customer in `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | frustration | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Hi! Just saying thanks for the help last week. Have a great day."
} | {
"confidence": 1,
"legend": {
"0": "Calm, just stating facts",
"1": "Frustrated but civil",
"2": "Very angry, strong language or threatening to leave"
},
"probabilities": {
"0": 1,
"1": 0,
"2": 0
},
"score": 0
} | jev-1.13.0 |
{
"0": "0",
"1": "1",
"2": "2"
} | [
"0",
"1",
"2"
] | [
"Can wait days or longer",
"Should be handled this week",
"Needs attention today / ASAP"
] | support-chatty | 0 | support-chatty::urgency | "How time-sensitive is resolving `ticket`?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | score | urgency | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Hi! Just saying thanks for the help last week. Have a great day."
} | {
"confidence": 0.98,
"legend": {
"0": "Can wait days or longer",
"1": "Should be handled this week",
"2": "Needs attention today / ASAP"
},
"probabilities": {
"0": 0.99,
"1": 0.01,
"2": 0
},
"score": 0.01
} | jev-1.13.0 |
{
"N": "false",
"Y": "true"
} | [
"Y",
"N"
] | {
"false": "Does not ask for a person",
"true": "Explicitly asks for a person"
} | support-chatty | N | support-chatty::wants_human | "Does `ticket` ask for a human agent?" | {
"has_label": true,
"suite_split": "train",
"tags": [
"choice",
"noul",
"parallel",
"score",
"support"
]
} | noul | wants_human | oss-jev-distill-v1 | train | {
"channel": "email",
"ticket": "Hi! Just saying thanks for the help last week. Have a great day."
} | {
"noul": 0.01
} | jev-1.13.0 |
End of preview. Expand in Data Studio
oss-jev-distill
Teacher-labeled distill pack for the one-token Qwen decision track
(schema_version: oss-jev-distill-v1).
Counts (~10k pack)
| Split | Rows |
|---|---|
| train | 7909 |
| eval | 1074 |
| calib | 1061 |
| total | 10044 |
| fixtures labeled | 1708 |
Teacher: jev-1.13.0.
Jobs mount
-v hf://datasets/gyanbhambhani/oss-jev-distill:/data
Root layout: train.jsonl, eval.jsonl, calib.jsonl, manifest.json.
Do not train on eval or calib.
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