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The dataset generation failed
Error code:   DatasetGenerationError
Exception:    CastError
Message:      Couldn't cast
state: string
kind: string
instructions: string
options: list<item: string>
  child 0, item: string
letters: list<item: string>
  child 0, item: string
target: list<item: double>
  child 0, item: double
why: string
to
{'state': Value('string'), 'kind': Value('string'), 'instructions': Value('string'), 'options': List(Value('string')), 'letters': List(Value('string')), 'target': List(Value('float64'))}
because column names don't match
Traceback:    Traceback (most recent call last):
                File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1827, in _prepare_split_single
                  for key, table in generator:
                                    ^^^^^^^^^
                File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 613, in wrapped
                  for item in generator(*args, **kwargs):
                              ~~~~~~~~~^^^^^^^^^^^^^^^^^
                File "/usr/local/lib/python3.14/site-packages/datasets/packaged_modules/json/json.py", line 343, in _generate_tables
                  self._cast_table(pa_table, json_field_paths=json_field_paths),
                  ~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                File "/usr/local/lib/python3.14/site-packages/datasets/packaged_modules/json/json.py", line 132, in _cast_table
                  pa_table = table_cast(pa_table, self.info.features.arrow_schema)
                File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2378, in table_cast
                  return cast_table_to_schema(table, schema)
                File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2306, in cast_table_to_schema
                  raise CastError(
                  ...<3 lines>...
                  )
              datasets.table.CastError: Couldn't cast
              state: string
              kind: string
              instructions: string
              options: list<item: string>
                child 0, item: string
              letters: list<item: string>
                child 0, item: string
              target: list<item: double>
                child 0, item: double
              why: string
              to
              {'state': Value('string'), 'kind': Value('string'), 'instructions': Value('string'), 'options': List(Value('string')), 'letters': List(Value('string')), 'target': List(Value('float64'))}
              because column names don't match
              
              The above exception was the direct cause of the following exception:
              
              Traceback (most recent call last):
                File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1369, in compute_config_parquet_and_info_response
                  parquet_operations, partial, estimated_dataset_info = stream_convert_to_parquet(
                                                                        ~~~~~~~~~~~~~~~~~~~~~~~~~^
                      builder, max_dataset_size_bytes=max_dataset_size_bytes
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                  )
                  ^
                File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 948, in stream_convert_to_parquet
                  builder._prepare_split(split_generator=splits_generators[split], file_format="parquet")
                  ~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1694, in _prepare_split
                  for job_id, done, content in self._prepare_split_single(
                                               ~~~~~~~~~~~~~~~~~~~~~~~~~~^
                      gen_kwargs=gen_kwargs, job_id=job_id, **_prepare_split_args
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                  ):
                  ^
                File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1880, in _prepare_split_single
                  raise DatasetGenerationError("An error occurred while generating the dataset") from e
              datasets.exceptions.DatasetGenerationError: An error occurred while generating the dataset

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state
string
kind
string
instructions
string
options
list
letters
list
target
list
Quick question --I never received the refund you promised. Please fix this ASAP, we launch tomorrow!
noul
Is the writing style professional?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.22, 0.78 ]
I forgot my password and the reset email never arrives. This is the second time I report this. Seriously? Screenshot attached.
score
How severe is the reported problem?
[ "Cosmetic; no impact", "Degraded; workaround exists", "Blocking; no workaround" ]
[ "A", "B", "C" ]
[ 0, 0.06, 0.94 ]
To whom it may concern:Uploads fail with error 413 every time. I'm really disappointed, this keeps happening. Screenshot attached.
score
How formal is the writing style?
[ "Casual, chatty", "Everyday professional", "Formal business correspondence" ]
[ "A", "B", "C" ]
[ 0.02, 0.84, 0.14 ]
Hey, I never received the refund you promised. Best regards and thanks in advance. Screenshot attached.
noul
Is the tone of this message polite and civil?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.81, 0.18999999999999995 ]
My parcel has been in transit for three weeks. I'm really disappointed, this keeps happening. It works on my colleague's machine but not mine.
noul
Does this message mention a deadline?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.07, 0.9299999999999999 ]
To whom it may concern:The mobile app logs me out randomly. Absolutely unacceptable service!!! Order number: A-99801.
noul
Does the message contain hostile or aggressive language?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.79, 0.20999999999999996 ]
Quick question --I need to update my email address. Best regards and thanks in advance. Order number: A-95337.
noul
Is the tone of this message polite and civil?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.98, 0.020000000000000018 ]
To whom it may concern:I need to update my email address. Please fix this ASAP, we launch tomorrow!
noul
Is the reported issue blocking the writer's work?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.86, 0.14 ]
Hello, The invoice for March shows twice. Order number: A-65477.
choice
What is the emotional register of the message?
[ "calm - Neutral, matter-of-fact", "annoyed - Mildly displeased but civil", "angry - Strong displeasure or hostility", "cheerful - Positive or enthusiastic" ]
[ "A", "B", "C", "D" ]
[ 0.84, 0.16, 0, 0 ]
FYI --I was charged for the premium tier I never selected. I appreciate any help, no rush. It works on my colleague's machine but not mine.
score
How much does the writer seem to trust the company?
[ "Distrustful or hostile", "Skeptical", "Neutral", "Confident and positive" ]
[ "A", "B", "C", "D" ]
[ 0, 0.32, 0.63, 0.05 ]
Good morning, My subscription was renewed without notice. This is the second time I report this. Seriously? Screenshot attached. You can reach me at dana.work@fastmail.com.
noul
Would a sentiment model label this message positive?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.02, 0.98 ]
El paquete llegó dañado y quiero un reembolso.
noul
Is this a phishing attempt?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.05, 0.95 ]
I'm writing because Your support agent Maria was incredibly helpful. This is the second time I report this. Seriously? This is on the mobile app, version 4.2.
noul
Does the writer appear frustrated?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.92, 0.07999999999999996 ]
To whom it may concern:I was charged for the premium tier I never selected. Order number: A-77044.
noul
Does this message mention a specific order or account number?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.99, 0.010000000000000009 ]
Hi team, My subscription was renewed without notice. Honestly at this point I just want my money back.
noul
Does the writer threaten to cancel or stop buying?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.27, 0.73 ]
Quick question --The printed label has the wrong address.
noul
Does this look like a business rather than personal message?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.58, 0.42000000000000004 ]
Hey, The invoice for March shows twice. Absolutely unacceptable service!!! Screenshot attached. Invoice ref INV-2026-00871.
score
How frustrated does the writer appear?
[ "Calm, just stating facts", "Frustrated but civil", "Very angry, strong language" ]
[ "A", "B", "C" ]
[ 0, 0.09, 0.91 ]
Hi team, The app freezes when I open settings. Screenshot attached.
noul
Is this a phishing attempt?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.03, 0.97 ]
Hello, I never received the refund you promised. This is the second time I report this. Seriously? Account: user5654.
noul
Is this message about an account access problem?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.05, 0.95 ]
El paquete llegó dañado y quiero un reembolso. Shipping to 77 Birch Lane, Apt 9.
choice
Which team should handle this?
[ "billing - Payments, invoicing, refunds", "technical - Bugs, outages, integrations", "shipping - Delivery, parcels, logistics", "account - Login, access, credentials", "other - Anything else" ]
[ "A", "B", "C", "D", "E" ]
[ 0.77, 0, 0.23, 0, 0 ]
Uploads fail with error 413 every time. I'm really disappointed, this keeps happening. It works on my colleague's machine but not mine.
noul
Does the writer describe a workaround for their problem?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.06, 0.94 ]
Your support agent Maria was incredibly helpful. Please fix this ASAP, we launch tomorrow! Screenshot attached. Shipping to 77 Birch Lane, Apt 9.
noul
Is the reported issue blocking the writer's work?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.87, 0.13 ]
Hey, The export to CSV lost my column formatting. Account: user7727.
noul
Does this message look like spam or unsolicited advertising?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.03, 0.97 ]
Quick question --My parcel has been in transit for three weeks. Absolutely unacceptable service!!!
noul
Is the writing style professional?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.14, 0.86 ]
Hi team, I was charged for the premium tier I never selected. Screenshot attached.
noul
Does the writer ask for information rather than demand action?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.23, 0.77 ]
Good morning, The onboarding flow was confusing at first but fine now. Please fix this ASAP, we launch tomorrow! Account: user2659.
noul
Does this message contain personally identifiable information?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.79, 0.20999999999999996 ]
Hey, I never received the refund you promised. Invoice ref INV-2026-00871.
noul
Does the writer express gratitude?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.01, 0.99 ]
Hello, I want to change the delivery date. Absolutely unacceptable service!!!
noul
Is the tone of this message polite and civil?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.05, 0.95 ]
I need to update my email address. Absolutely unacceptable service!!! It works on my colleague's machine but not mine.
score
How much does the writer seem to trust the company?
[ "Distrustful or hostile", "Skeptical", "Neutral", "Confident and positive" ]
[ "A", "B", "C", "D" ]
[ 1, 0, 0, 0 ]
Hey, I need to update my email address. Order number: A-78570. You can reach me at dana.work@fastmail.com.
score
How frustrated does the writer appear?
[ "Calm, just stating facts", "Frustrated but civil", "Very angry, strong language" ]
[ "A", "B", "C" ]
[ 1, 0, 0 ]
My card was declined at checkout. Honestly at this point I just want my money back.
noul
Does this message mention a specific order or account number?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.02, 0.98 ]
Hello, The invoice for March shows twice. Order number: A-65477.
noul
Would a sentiment model label this message positive?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.08, 0.92 ]
Good morning, The new dashboard is much better organized. Best regards and thanks in advance. Account: user6260.
choice
How would you classify this message?
[ "bug_report - Something is broken", "feature_request - Asking for new functionality", "question - Asking for information", "feedback - Giving an opinion or praise" ]
[ "A", "B", "C", "D" ]
[ 0, 0, 0, 1 ]
Quick question --My parcel has been in transit for three weeks. Absolutely unacceptable service!!! This is on the mobile app, version 4.2. Invoice ref INV-2026-00871.
noul
Does this message mention a deadline?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.06, 0.94 ]
Hello, I want to change the delivery date. Best regards and thanks in advance. Account: user5415.
choice
Which team should handle this?
[ "billing - Payments, invoicing, refunds", "technical - Bugs, outages, integrations", "shipping - Delivery, parcels, logistics", "account - Login, access, credentials", "other - Anything else" ]
[ "A", "B", "C", "D", "E" ]
[ 0, 0, 1, 0, 0 ]
Hi team, My account was locked after two tries.
noul
Does the writer appear frustrated?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.51, 0.49 ]
先月の請求書が二重になっていました。至急確認してください。
score
How much does the writer seem to trust the company?
[ "Distrustful or hostile", "Skeptical", "Neutral", "Confident and positive" ]
[ "A", "B", "C", "D" ]
[ 0.03, 0.61, 0.36, 0 ]
Quick question --The onboarding flow was confusing at first but fine now. Please fix this ASAP, we launch tomorrow! This is on the mobile app, version 4.2.
score
How much does the writer seem to trust the company?
[ "Distrustful or hostile", "Skeptical", "Neutral", "Confident and positive" ]
[ "A", "B", "C", "D" ]
[ 0.13, 0.66, 0.19, 0.02 ]
To whom it may concern:My card was declined at checkout. Honestly at this point I just want my money back.
score
How emotionally charged is this message?
[ "Completely neutral", "Slightly warm or annoyed", "Clearly emotional", "Strongly emotional", "Extremely heated" ]
[ "A", "B", "C", "D", "E" ]
[ 0, 0.59, 0.4, 0.01, 0 ]
Hello, The export to CSV lost my column formatting. Best regards and thanks in advance. Screenshot attached.
choice
What is the writer's primary intent?
[ "get_help - Wants a problem fixed", "money_back - Wants money returned", "information - Just asking a question", "complaint - Voicing dissatisfaction only" ]
[ "A", "B", "C", "D" ]
[ 1, 0, 0, 0 ]
Hi team, Your support agent Maria was incredibly helpful. Honestly at this point I just want my money back. It works on my colleague's machine but not mine.
noul
Is the message written in English?
[ "yes", "no" ]
[ "A", "B" ]
[ 1, 0 ]
FYI --I want to change the delivery date. This is on the mobile app, version 4.2. Invoice ref INV-2026-00871.
score
How much does the writer seem to trust the company?
[ "Distrustful or hostile", "Skeptical", "Neutral", "Confident and positive" ]
[ "A", "B", "C", "D" ]
[ 0, 0, 0.99, 0.01 ]
Uploads fail with error 413 every time. I'm really disappointed, this keeps happening. It works on my colleague's machine but not mine.
score
How emotionally charged is this message?
[ "Completely neutral", "Slightly warm or annoyed", "Clearly emotional", "Strongly emotional", "Extremely heated" ]
[ "A", "B", "C", "D", "E" ]
[ 0, 0.25, 0.75, 0, 0 ]
Hey, The search results are empty since Monday. This is the second time I report this. Seriously? It works on my colleague's machine but not mine.
noul
Does this message mention a specific order or account number?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.02, 0.98 ]
My parcel has been in transit for three weeks. Honestly at this point I just want my money back.
score
How urgent does this message feel?
[ "No time pressure", "Would like attention soon", "Needs attention today", "Critical, immediate action required" ]
[ "A", "B", "C", "D" ]
[ 0, 0.76, 0.23, 0.01 ]
I forgot my password and the reset email never arrives. Order number: A-57687.
noul
Does the message contain hostile or aggressive language?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.02, 0.98 ]
I'm writing because The search results are empty since Monday. This is the second time I report this. Seriously? This is on the mobile app, version 4.2.
score
How likely is this writer to churn?
[ "No sign of leaving", "Mildly dissatisfied", "Considering alternatives", "Explicitly threatens to cancel" ]
[ "A", "B", "C", "D" ]
[ 0.01, 0.53, 0.46, 0 ]
I want to change the delivery date. Screenshot attached.
noul
Does this message contain personally identifiable information?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.12, 0.88 ]
I'm writing because Two-factor codes arrive hours late.
noul
Does this message convey urgency or time-sensitivity?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.9, 0.09999999999999998 ]
The new dashboard is much better organized. Please fix this ASAP, we launch tomorrow! Screenshot attached.
noul
Is the message written in English?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.99, 0.010000000000000009 ]
Quick question --Uploads fail with error 413 every time. Screenshot attached.
noul
Is the message written in English?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.99, 0.010000000000000009 ]
I'm writing because My subscription was renewed without notice. Please fix this ASAP, we launch tomorrow! Order number: A-67191.
score
How likely is this writer to churn?
[ "No sign of leaving", "Mildly dissatisfied", "Considering alternatives", "Explicitly threatens to cancel" ]
[ "A", "B", "C", "D" ]
[ 0.04, 0.55, 0.37, 0.04 ]
Hi team, The webinar link in the calendar invite is broken. Honestly at this point I just want my money back. Account: user4167.
noul
Does this message describe something broken or erroring?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.98, 0.020000000000000018 ]
I was charged for the premium tier I never selected. Honestly at this point I just want my money back.
noul
Is the tone of this message polite and civil?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.68, 0.31999999999999995 ]
I'm writing because The webinar link in the calendar invite is broken. Please fix this ASAP, we launch tomorrow!
noul
Is this a phishing attempt?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.12, 0.88 ]
Quick question --The search results are empty since Monday. Please fix this ASAP, we launch tomorrow!
noul
Does the message contain sarcasm or irony?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.08, 0.92 ]
Hi team, My parcel has been in transit for three weeks. Honestly at this point I just want my money back. Screenshot attached.
choice
What is the emotional register of the message?
[ "calm - Neutral, matter-of-fact", "annoyed - Mildly displeased but civil", "angry - Strong displeasure or hostility", "cheerful - Positive or enthusiastic" ]
[ "A", "B", "C", "D" ]
[ 0, 0.91, 0.09, 0 ]
The new dashboard is much better organized. This is the second time I report this. Seriously?
noul
Does this message request a refund or money back?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.02, 0.98 ]
To whom it may concern:My subscription was renewed without notice. Absolutely unacceptable service!!! Order number: A-10245.
noul
Is this message primarily a complaint rather than a question?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.98, 0.020000000000000018 ]
Good morning, The webinar link in the calendar invite is broken. Absolutely unacceptable service!!! Order number: A-84238.
noul
Does this message mention a specific order or account number?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.99, 0.010000000000000009 ]
Hey, The search results are empty since Monday. Honestly at this point I just want my money back. Order number: A-92101.
noul
Is the reported issue blocking the writer's work?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.53, 0.47 ]
Hi team, My account was locked after two tries. I appreciate any help, no rush. Order number: A-87553.
noul
Does this message convey urgency or time-sensitivity?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.14, 0.86 ]
Hello, I need to update my email address. Please fix this ASAP, we launch tomorrow! Account: user6837.
noul
Would a sentiment model label this message positive?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.09, 0.91 ]
To whom it may concern:The printed label has the wrong address. Please fix this ASAP, we launch tomorrow! Order number: A-44291.
noul
Does the writer appear frustrated?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.91, 0.08999999999999997 ]
I never received the refund you promised. Best regards and thanks in advance. It works on my colleague's machine but not mine.
noul
Is this message primarily a complaint rather than a question?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.91, 0.08999999999999997 ]
Hi team, I never received the refund you promised. I'm really disappointed, this keeps happening. Order number: A-53016.
score
How much does the writer seem to trust the company?
[ "Distrustful or hostile", "Skeptical", "Neutral", "Confident and positive" ]
[ "A", "B", "C", "D" ]
[ 0.74, 0.26, 0, 0 ]
Good morning, The webinar link in the calendar invite is broken. Please fix this ASAP, we launch tomorrow! Order number: A-46940.
score
How frustrated does the writer appear?
[ "Calm, just stating facts", "Frustrated but civil", "Very angry, strong language" ]
[ "A", "B", "C" ]
[ 0, 1, 0 ]
Uploads fail with error 413 every time.
noul
Does the message contain sarcasm or irony?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.04, 0.96 ]
Hey, My subscription was renewed without notice. I'm really disappointed, this keeps happening. Order number: A-68994.
noul
Does this message contain personally identifiable information?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.65, 0.35 ]
My subscription was renewed without notice. This is the second time I report this. Seriously? It works on my colleague's machine but not mine.
noul
Would a sentiment model label this message positive?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.03, 0.97 ]
I want to change the delivery date. I'm really disappointed, this keeps happening. This is on the mobile app, version 4.2.
score
How polite is the tone of the message?
[ "Brusque or hostile", "Neutral", "Courteous and warm" ]
[ "A", "B", "C" ]
[ 0.58, 0.42, 0 ]
The search results are empty since Monday. Best regards and thanks in advance.
noul
Does this message look like spam or unsolicited advertising?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.06, 0.94 ]
To whom it may concern:I need to update my email address. It works on my colleague's machine but not mine.
noul
Does this message describe something broken or erroring?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.91, 0.08999999999999997 ]
I'm writing because My account was locked after two tries. I'm really disappointed, this keeps happening. My phone is 555-238-1147 if that helps.
choice
What is the emotional register of the message?
[ "calm - Neutral, matter-of-fact", "annoyed - Mildly displeased but civil", "angry - Strong displeasure or hostility", "cheerful - Positive or enthusiastic" ]
[ "A", "B", "C", "D" ]
[ 0, 1, 0, 0 ]
Good morning, Uploads fail with error 413 every time. I'm really disappointed, this keeps happening.
choice
What is the writer's primary intent?
[ "get_help - Wants a problem fixed", "money_back - Wants money returned", "information - Just asking a question", "complaint - Voicing dissatisfaction only" ]
[ "A", "B", "C", "D" ]
[ 0.75, 0, 0, 0.25 ]
Hello, I never received the refund you promised. Best regards and thanks in advance. Screenshot attached.
noul
Does this message describe something broken or erroring?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.58, 0.42000000000000004 ]
The search results are empty since Monday. I'm really disappointed, this keeps happening. This is on the mobile app, version 4.2.
noul
Does the writer express gratitude?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.01, 0.99 ]
El paquete llegó dañado y quiero un reembolso.
score
How formal is the writing style?
[ "Casual, chatty", "Everyday professional", "Formal business correspondence" ]
[ "A", "B", "C" ]
[ 0.15, 0.85, 0 ]
Quick question --Your support agent Maria was incredibly helpful. Screenshot attached.
score
How polite is the tone of the message?
[ "Brusque or hostile", "Neutral", "Courteous and warm" ]
[ "A", "B", "C" ]
[ 0, 0.02, 0.98 ]
Hello, I never received the refund you promised. I'm really disappointed, this keeps happening.
noul
Does this message mention a specific order or account number?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.02, 0.98 ]
Quick question --The invoice for March shows twice. Best regards and thanks in advance. It works on my colleague's machine but not mine. Shipping to 77 Birch Lane, Apt 9.
score
How likely is this writer to churn?
[ "No sign of leaving", "Mildly dissatisfied", "Considering alternatives", "Explicitly threatens to cancel" ]
[ "A", "B", "C", "D" ]
[ 0.46, 0.54, 0, 0 ]
The onboarding flow was confusing at first but fine now. Please fix this ASAP, we launch tomorrow! Account: user2827.
choice
Which team should handle this?
[ "billing - Payments, invoicing, refunds", "technical - Bugs, outages, integrations", "shipping - Delivery, parcels, logistics", "account - Login, access, credentials", "other - Anything else" ]
[ "A", "B", "C", "D", "E" ]
[ 0, 0.89, 0, 0.01, 0.1 ]
Quick question --Your support agent Maria was incredibly helpful. Best regards and thanks in advance.
noul
Is this message primarily a complaint rather than a question?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.06, 0.94 ]
FYI --I want to change the delivery date. This is on the mobile app, version 4.2. Invoice ref INV-2026-00871.
noul
Does this message contain personally identifiable information?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.38, 0.62 ]
Uploads fail with error 413 every time.
score
How urgent does this message feel?
[ "No time pressure", "Would like attention soon", "Needs attention today", "Critical, immediate action required" ]
[ "A", "B", "C", "D" ]
[ 0, 0.22, 0.7, 0.08 ]
To whom it may concern:The app freezes when I open settings. Shipping to 77 Birch Lane, Apt 9.
score
How urgent does this message feel?
[ "No time pressure", "Would like attention soon", "Needs attention today", "Critical, immediate action required" ]
[ "A", "B", "C", "D" ]
[ 0.15, 0.81, 0.04, 0 ]
FYI --I was charged for the premium tier I never selected. I appreciate any help, no rush. It works on my colleague's machine but not mine.
noul
Does the writer ask for information rather than demand action?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.81, 0.18999999999999995 ]
Good morning, Uploads fail with error 413 every time. Absolutely unacceptable service!!! Account: user6328.
noul
Would a sentiment model label this message positive?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.01, 0.99 ]
Hello, The new dashboard is much better organized. Absolutely unacceptable service!!! It works on my colleague's machine but not mine.
noul
Does this message mention a deadline?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.01, 0.99 ]
Hey, The export to CSV lost my column formatting. This is the second time I report this. Seriously?
score
How formal is the writing style?
[ "Casual, chatty", "Everyday professional", "Formal business correspondence" ]
[ "A", "B", "C" ]
[ 0.92, 0.08, 0 ]
Hey, The export to CSV lost my column formatting. I appreciate any help, no rush. It works on my colleague's machine but not mine.
noul
Does the message contain sarcasm or irony?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.05, 0.95 ]
My account was locked after two tries. Honestly at this point I just want my money back.
noul
Does this message mention a specific order or account number?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.02, 0.98 ]
Hi team, Two-factor codes arrive hours late. This is the second time I report this. Seriously? Screenshot attached. Invoice ref INV-2026-00871.
score
How formal is the writing style?
[ "Casual, chatty", "Everyday professional", "Formal business correspondence" ]
[ "A", "B", "C" ]
[ 0.24, 0.76, 0 ]
To whom it may concern:I forgot my password and the reset email never arrives. This is on the mobile app, version 4.2. Shipping to 77 Birch Lane, Apt 9.
noul
Is the message written in English?
[ "yes", "no" ]
[ "A", "B" ]
[ 1, 0 ]
Ich habe die Erstattung immer noch nicht erhalten.
noul
Does this message mention a deadline?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.03, 0.97 ]
Hey, The onboarding flow was confusing at first but fine now. I appreciate any help, no rush. Order number: A-37622.
noul
Does the message contain sarcasm or irony?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.12, 0.88 ]
Good morning, The app freezes when I open settings. Absolutely unacceptable service!!!
noul
Does the writer express gratitude?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.01, 0.99 ]
To whom it may concern:The new dashboard is much better organized. Absolutely unacceptable service!!! Screenshot attached.
noul
Does this message convey urgency or time-sensitivity?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.23, 0.77 ]
Hey, I forgot my password and the reset email never arrives. Absolutely unacceptable service!!! This is on the mobile app, version 4.2.
score
How emotionally charged is this message?
[ "Completely neutral", "Slightly warm or annoyed", "Clearly emotional", "Strongly emotional", "Extremely heated" ]
[ "A", "B", "C", "D", "E" ]
[ 0, 0, 0.03, 0.89, 0.08 ]
Hey, Your support agent Maria was incredibly helpful. Honestly at this point I just want my money back.
noul
Is this message primarily a complaint rather than a question?
[ "yes", "no" ]
[ "A", "B" ]
[ 0.91, 0.08999999999999997 ]
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