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The dataset generation failed
Error code: DatasetGenerationError
Exception: CastError
Message: Couldn't cast
state: string
kind: string
instructions: string
options: list<item: string>
child 0, item: string
letters: list<item: string>
child 0, item: string
target: list<item: double>
child 0, item: double
why: string
to
{'state': Value('string'), 'kind': Value('string'), 'instructions': Value('string'), 'options': List(Value('string')), 'letters': List(Value('string')), 'target': List(Value('float64'))}
because column names don't match
Traceback: Traceback (most recent call last):
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1827, in _prepare_split_single
for key, table in generator:
^^^^^^^^^
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 613, in wrapped
for item in generator(*args, **kwargs):
~~~~~~~~~^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/packaged_modules/json/json.py", line 343, in _generate_tables
self._cast_table(pa_table, json_field_paths=json_field_paths),
~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/packaged_modules/json/json.py", line 132, in _cast_table
pa_table = table_cast(pa_table, self.info.features.arrow_schema)
File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2378, in table_cast
return cast_table_to_schema(table, schema)
File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2306, in cast_table_to_schema
raise CastError(
...<3 lines>...
)
datasets.table.CastError: Couldn't cast
state: string
kind: string
instructions: string
options: list<item: string>
child 0, item: string
letters: list<item: string>
child 0, item: string
target: list<item: double>
child 0, item: double
why: string
to
{'state': Value('string'), 'kind': Value('string'), 'instructions': Value('string'), 'options': List(Value('string')), 'letters': List(Value('string')), 'target': List(Value('float64'))}
because column names don't match
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1369, in compute_config_parquet_and_info_response
parquet_operations, partial, estimated_dataset_info = stream_convert_to_parquet(
~~~~~~~~~~~~~~~~~~~~~~~~~^
builder, max_dataset_size_bytes=max_dataset_size_bytes
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 948, in stream_convert_to_parquet
builder._prepare_split(split_generator=splits_generators[split], file_format="parquet")
~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1694, in _prepare_split
for job_id, done, content in self._prepare_split_single(
~~~~~~~~~~~~~~~~~~~~~~~~~~^
gen_kwargs=gen_kwargs, job_id=job_id, **_prepare_split_args
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
):
^
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1880, in _prepare_split_single
raise DatasetGenerationError("An error occurred while generating the dataset") from e
datasets.exceptions.DatasetGenerationError: An error occurred while generating the datasetNeed help to make the dataset viewer work? Make sure to review how to configure the dataset viewer, and open a discussion for direct support.
state string | kind string | instructions string | options list | letters list | target list |
|---|---|---|---|---|---|
Quick question --I never received the refund you promised. Please fix this ASAP, we launch tomorrow! | noul | Is the writing style professional? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.22,
0.78
] |
I forgot my password and the reset email never arrives. This is the second time I report this. Seriously? Screenshot attached. | score | How severe is the reported problem? | [
"Cosmetic; no impact",
"Degraded; workaround exists",
"Blocking; no workaround"
] | [
"A",
"B",
"C"
] | [
0,
0.06,
0.94
] |
To whom it may concern:Uploads fail with error 413 every time. I'm really disappointed, this keeps happening. Screenshot attached. | score | How formal is the writing style? | [
"Casual, chatty",
"Everyday professional",
"Formal business correspondence"
] | [
"A",
"B",
"C"
] | [
0.02,
0.84,
0.14
] |
Hey, I never received the refund you promised. Best regards and thanks in advance. Screenshot attached. | noul | Is the tone of this message polite and civil? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.81,
0.18999999999999995
] |
My parcel has been in transit for three weeks. I'm really disappointed, this keeps happening. It works on my colleague's machine but not mine. | noul | Does this message mention a deadline? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.07,
0.9299999999999999
] |
To whom it may concern:The mobile app logs me out randomly. Absolutely unacceptable service!!! Order number: A-99801. | noul | Does the message contain hostile or aggressive language? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.79,
0.20999999999999996
] |
Quick question --I need to update my email address. Best regards and thanks in advance. Order number: A-95337. | noul | Is the tone of this message polite and civil? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.98,
0.020000000000000018
] |
To whom it may concern:I need to update my email address. Please fix this ASAP, we launch tomorrow! | noul | Is the reported issue blocking the writer's work? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.86,
0.14
] |
Hello, The invoice for March shows twice. Order number: A-65477. | choice | What is the emotional register of the message? | [
"calm - Neutral, matter-of-fact",
"annoyed - Mildly displeased but civil",
"angry - Strong displeasure or hostility",
"cheerful - Positive or enthusiastic"
] | [
"A",
"B",
"C",
"D"
] | [
0.84,
0.16,
0,
0
] |
FYI --I was charged for the premium tier I never selected. I appreciate any help, no rush. It works on my colleague's machine but not mine. | score | How much does the writer seem to trust the company? | [
"Distrustful or hostile",
"Skeptical",
"Neutral",
"Confident and positive"
] | [
"A",
"B",
"C",
"D"
] | [
0,
0.32,
0.63,
0.05
] |
Good morning, My subscription was renewed without notice. This is the second time I report this. Seriously? Screenshot attached. You can reach me at dana.work@fastmail.com. | noul | Would a sentiment model label this message positive? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.02,
0.98
] |
El paquete llegó dañado y quiero un reembolso. | noul | Is this a phishing attempt? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.05,
0.95
] |
I'm writing because Your support agent Maria was incredibly helpful. This is the second time I report this. Seriously? This is on the mobile app, version 4.2. | noul | Does the writer appear frustrated? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.92,
0.07999999999999996
] |
To whom it may concern:I was charged for the premium tier I never selected. Order number: A-77044. | noul | Does this message mention a specific order or account number? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.99,
0.010000000000000009
] |
Hi team, My subscription was renewed without notice. Honestly at this point I just want my money back. | noul | Does the writer threaten to cancel or stop buying? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.27,
0.73
] |
Quick question --The printed label has the wrong address. | noul | Does this look like a business rather than personal message? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.58,
0.42000000000000004
] |
Hey, The invoice for March shows twice. Absolutely unacceptable service!!! Screenshot attached. Invoice ref INV-2026-00871. | score | How frustrated does the writer appear? | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language"
] | [
"A",
"B",
"C"
] | [
0,
0.09,
0.91
] |
Hi team, The app freezes when I open settings. Screenshot attached. | noul | Is this a phishing attempt? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.03,
0.97
] |
Hello, I never received the refund you promised. This is the second time I report this. Seriously? Account: user5654. | noul | Is this message about an account access problem? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.05,
0.95
] |
El paquete llegó dañado y quiero un reembolso. Shipping to 77 Birch Lane, Apt 9. | choice | Which team should handle this? | [
"billing - Payments, invoicing, refunds",
"technical - Bugs, outages, integrations",
"shipping - Delivery, parcels, logistics",
"account - Login, access, credentials",
"other - Anything else"
] | [
"A",
"B",
"C",
"D",
"E"
] | [
0.77,
0,
0.23,
0,
0
] |
Uploads fail with error 413 every time. I'm really disappointed, this keeps happening. It works on my colleague's machine but not mine. | noul | Does the writer describe a workaround for their problem? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.06,
0.94
] |
Your support agent Maria was incredibly helpful. Please fix this ASAP, we launch tomorrow! Screenshot attached. Shipping to 77 Birch Lane, Apt 9. | noul | Is the reported issue blocking the writer's work? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.87,
0.13
] |
Hey, The export to CSV lost my column formatting. Account: user7727. | noul | Does this message look like spam or unsolicited advertising? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.03,
0.97
] |
Quick question --My parcel has been in transit for three weeks. Absolutely unacceptable service!!! | noul | Is the writing style professional? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.14,
0.86
] |
Hi team, I was charged for the premium tier I never selected. Screenshot attached. | noul | Does the writer ask for information rather than demand action? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.23,
0.77
] |
Good morning, The onboarding flow was confusing at first but fine now. Please fix this ASAP, we launch tomorrow! Account: user2659. | noul | Does this message contain personally identifiable information? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.79,
0.20999999999999996
] |
Hey, I never received the refund you promised. Invoice ref INV-2026-00871. | noul | Does the writer express gratitude? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.01,
0.99
] |
Hello, I want to change the delivery date. Absolutely unacceptable service!!! | noul | Is the tone of this message polite and civil? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.05,
0.95
] |
I need to update my email address. Absolutely unacceptable service!!! It works on my colleague's machine but not mine. | score | How much does the writer seem to trust the company? | [
"Distrustful or hostile",
"Skeptical",
"Neutral",
"Confident and positive"
] | [
"A",
"B",
"C",
"D"
] | [
1,
0,
0,
0
] |
Hey, I need to update my email address. Order number: A-78570. You can reach me at dana.work@fastmail.com. | score | How frustrated does the writer appear? | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language"
] | [
"A",
"B",
"C"
] | [
1,
0,
0
] |
My card was declined at checkout. Honestly at this point I just want my money back. | noul | Does this message mention a specific order or account number? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.02,
0.98
] |
Hello, The invoice for March shows twice. Order number: A-65477. | noul | Would a sentiment model label this message positive? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.08,
0.92
] |
Good morning, The new dashboard is much better organized. Best regards and thanks in advance. Account: user6260. | choice | How would you classify this message? | [
"bug_report - Something is broken",
"feature_request - Asking for new functionality",
"question - Asking for information",
"feedback - Giving an opinion or praise"
] | [
"A",
"B",
"C",
"D"
] | [
0,
0,
0,
1
] |
Quick question --My parcel has been in transit for three weeks. Absolutely unacceptable service!!! This is on the mobile app, version 4.2. Invoice ref INV-2026-00871. | noul | Does this message mention a deadline? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.06,
0.94
] |
Hello, I want to change the delivery date. Best regards and thanks in advance. Account: user5415. | choice | Which team should handle this? | [
"billing - Payments, invoicing, refunds",
"technical - Bugs, outages, integrations",
"shipping - Delivery, parcels, logistics",
"account - Login, access, credentials",
"other - Anything else"
] | [
"A",
"B",
"C",
"D",
"E"
] | [
0,
0,
1,
0,
0
] |
Hi team, My account was locked after two tries. | noul | Does the writer appear frustrated? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.51,
0.49
] |
先月の請求書が二重になっていました。至急確認してください。 | score | How much does the writer seem to trust the company? | [
"Distrustful or hostile",
"Skeptical",
"Neutral",
"Confident and positive"
] | [
"A",
"B",
"C",
"D"
] | [
0.03,
0.61,
0.36,
0
] |
Quick question --The onboarding flow was confusing at first but fine now. Please fix this ASAP, we launch tomorrow! This is on the mobile app, version 4.2. | score | How much does the writer seem to trust the company? | [
"Distrustful or hostile",
"Skeptical",
"Neutral",
"Confident and positive"
] | [
"A",
"B",
"C",
"D"
] | [
0.13,
0.66,
0.19,
0.02
] |
To whom it may concern:My card was declined at checkout. Honestly at this point I just want my money back. | score | How emotionally charged is this message? | [
"Completely neutral",
"Slightly warm or annoyed",
"Clearly emotional",
"Strongly emotional",
"Extremely heated"
] | [
"A",
"B",
"C",
"D",
"E"
] | [
0,
0.59,
0.4,
0.01,
0
] |
Hello, The export to CSV lost my column formatting. Best regards and thanks in advance. Screenshot attached. | choice | What is the writer's primary intent? | [
"get_help - Wants a problem fixed",
"money_back - Wants money returned",
"information - Just asking a question",
"complaint - Voicing dissatisfaction only"
] | [
"A",
"B",
"C",
"D"
] | [
1,
0,
0,
0
] |
Hi team, Your support agent Maria was incredibly helpful. Honestly at this point I just want my money back. It works on my colleague's machine but not mine. | noul | Is the message written in English? | [
"yes",
"no"
] | [
"A",
"B"
] | [
1,
0
] |
FYI --I want to change the delivery date. This is on the mobile app, version 4.2. Invoice ref INV-2026-00871. | score | How much does the writer seem to trust the company? | [
"Distrustful or hostile",
"Skeptical",
"Neutral",
"Confident and positive"
] | [
"A",
"B",
"C",
"D"
] | [
0,
0,
0.99,
0.01
] |
Uploads fail with error 413 every time. I'm really disappointed, this keeps happening. It works on my colleague's machine but not mine. | score | How emotionally charged is this message? | [
"Completely neutral",
"Slightly warm or annoyed",
"Clearly emotional",
"Strongly emotional",
"Extremely heated"
] | [
"A",
"B",
"C",
"D",
"E"
] | [
0,
0.25,
0.75,
0,
0
] |
Hey, The search results are empty since Monday. This is the second time I report this. Seriously? It works on my colleague's machine but not mine. | noul | Does this message mention a specific order or account number? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.02,
0.98
] |
My parcel has been in transit for three weeks. Honestly at this point I just want my money back. | score | How urgent does this message feel? | [
"No time pressure",
"Would like attention soon",
"Needs attention today",
"Critical, immediate action required"
] | [
"A",
"B",
"C",
"D"
] | [
0,
0.76,
0.23,
0.01
] |
I forgot my password and the reset email never arrives. Order number: A-57687. | noul | Does the message contain hostile or aggressive language? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.02,
0.98
] |
I'm writing because The search results are empty since Monday. This is the second time I report this. Seriously? This is on the mobile app, version 4.2. | score | How likely is this writer to churn? | [
"No sign of leaving",
"Mildly dissatisfied",
"Considering alternatives",
"Explicitly threatens to cancel"
] | [
"A",
"B",
"C",
"D"
] | [
0.01,
0.53,
0.46,
0
] |
I want to change the delivery date. Screenshot attached. | noul | Does this message contain personally identifiable information? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.12,
0.88
] |
I'm writing because Two-factor codes arrive hours late. | noul | Does this message convey urgency or time-sensitivity? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.9,
0.09999999999999998
] |
The new dashboard is much better organized. Please fix this ASAP, we launch tomorrow! Screenshot attached. | noul | Is the message written in English? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.99,
0.010000000000000009
] |
Quick question --Uploads fail with error 413 every time. Screenshot attached. | noul | Is the message written in English? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.99,
0.010000000000000009
] |
I'm writing because My subscription was renewed without notice. Please fix this ASAP, we launch tomorrow! Order number: A-67191. | score | How likely is this writer to churn? | [
"No sign of leaving",
"Mildly dissatisfied",
"Considering alternatives",
"Explicitly threatens to cancel"
] | [
"A",
"B",
"C",
"D"
] | [
0.04,
0.55,
0.37,
0.04
] |
Hi team, The webinar link in the calendar invite is broken. Honestly at this point I just want my money back. Account: user4167. | noul | Does this message describe something broken or erroring? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.98,
0.020000000000000018
] |
I was charged for the premium tier I never selected. Honestly at this point I just want my money back. | noul | Is the tone of this message polite and civil? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.68,
0.31999999999999995
] |
I'm writing because The webinar link in the calendar invite is broken. Please fix this ASAP, we launch tomorrow! | noul | Is this a phishing attempt? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.12,
0.88
] |
Quick question --The search results are empty since Monday. Please fix this ASAP, we launch tomorrow! | noul | Does the message contain sarcasm or irony? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.08,
0.92
] |
Hi team, My parcel has been in transit for three weeks. Honestly at this point I just want my money back. Screenshot attached. | choice | What is the emotional register of the message? | [
"calm - Neutral, matter-of-fact",
"annoyed - Mildly displeased but civil",
"angry - Strong displeasure or hostility",
"cheerful - Positive or enthusiastic"
] | [
"A",
"B",
"C",
"D"
] | [
0,
0.91,
0.09,
0
] |
The new dashboard is much better organized. This is the second time I report this. Seriously? | noul | Does this message request a refund or money back? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.02,
0.98
] |
To whom it may concern:My subscription was renewed without notice. Absolutely unacceptable service!!! Order number: A-10245. | noul | Is this message primarily a complaint rather than a question? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.98,
0.020000000000000018
] |
Good morning, The webinar link in the calendar invite is broken. Absolutely unacceptable service!!! Order number: A-84238. | noul | Does this message mention a specific order or account number? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.99,
0.010000000000000009
] |
Hey, The search results are empty since Monday. Honestly at this point I just want my money back. Order number: A-92101. | noul | Is the reported issue blocking the writer's work? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.53,
0.47
] |
Hi team, My account was locked after two tries. I appreciate any help, no rush. Order number: A-87553. | noul | Does this message convey urgency or time-sensitivity? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.14,
0.86
] |
Hello, I need to update my email address. Please fix this ASAP, we launch tomorrow! Account: user6837. | noul | Would a sentiment model label this message positive? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.09,
0.91
] |
To whom it may concern:The printed label has the wrong address. Please fix this ASAP, we launch tomorrow! Order number: A-44291. | noul | Does the writer appear frustrated? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.91,
0.08999999999999997
] |
I never received the refund you promised. Best regards and thanks in advance. It works on my colleague's machine but not mine. | noul | Is this message primarily a complaint rather than a question? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.91,
0.08999999999999997
] |
Hi team, I never received the refund you promised. I'm really disappointed, this keeps happening. Order number: A-53016. | score | How much does the writer seem to trust the company? | [
"Distrustful or hostile",
"Skeptical",
"Neutral",
"Confident and positive"
] | [
"A",
"B",
"C",
"D"
] | [
0.74,
0.26,
0,
0
] |
Good morning, The webinar link in the calendar invite is broken. Please fix this ASAP, we launch tomorrow! Order number: A-46940. | score | How frustrated does the writer appear? | [
"Calm, just stating facts",
"Frustrated but civil",
"Very angry, strong language"
] | [
"A",
"B",
"C"
] | [
0,
1,
0
] |
Uploads fail with error 413 every time. | noul | Does the message contain sarcasm or irony? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.04,
0.96
] |
Hey, My subscription was renewed without notice. I'm really disappointed, this keeps happening. Order number: A-68994. | noul | Does this message contain personally identifiable information? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.65,
0.35
] |
My subscription was renewed without notice. This is the second time I report this. Seriously? It works on my colleague's machine but not mine. | noul | Would a sentiment model label this message positive? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.03,
0.97
] |
I want to change the delivery date. I'm really disappointed, this keeps happening. This is on the mobile app, version 4.2. | score | How polite is the tone of the message? | [
"Brusque or hostile",
"Neutral",
"Courteous and warm"
] | [
"A",
"B",
"C"
] | [
0.58,
0.42,
0
] |
The search results are empty since Monday. Best regards and thanks in advance. | noul | Does this message look like spam or unsolicited advertising? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.06,
0.94
] |
To whom it may concern:I need to update my email address. It works on my colleague's machine but not mine. | noul | Does this message describe something broken or erroring? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.91,
0.08999999999999997
] |
I'm writing because My account was locked after two tries. I'm really disappointed, this keeps happening. My phone is 555-238-1147 if that helps. | choice | What is the emotional register of the message? | [
"calm - Neutral, matter-of-fact",
"annoyed - Mildly displeased but civil",
"angry - Strong displeasure or hostility",
"cheerful - Positive or enthusiastic"
] | [
"A",
"B",
"C",
"D"
] | [
0,
1,
0,
0
] |
Good morning, Uploads fail with error 413 every time. I'm really disappointed, this keeps happening. | choice | What is the writer's primary intent? | [
"get_help - Wants a problem fixed",
"money_back - Wants money returned",
"information - Just asking a question",
"complaint - Voicing dissatisfaction only"
] | [
"A",
"B",
"C",
"D"
] | [
0.75,
0,
0,
0.25
] |
Hello, I never received the refund you promised. Best regards and thanks in advance. Screenshot attached. | noul | Does this message describe something broken or erroring? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.58,
0.42000000000000004
] |
The search results are empty since Monday. I'm really disappointed, this keeps happening. This is on the mobile app, version 4.2. | noul | Does the writer express gratitude? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.01,
0.99
] |
El paquete llegó dañado y quiero un reembolso. | score | How formal is the writing style? | [
"Casual, chatty",
"Everyday professional",
"Formal business correspondence"
] | [
"A",
"B",
"C"
] | [
0.15,
0.85,
0
] |
Quick question --Your support agent Maria was incredibly helpful. Screenshot attached. | score | How polite is the tone of the message? | [
"Brusque or hostile",
"Neutral",
"Courteous and warm"
] | [
"A",
"B",
"C"
] | [
0,
0.02,
0.98
] |
Hello, I never received the refund you promised. I'm really disappointed, this keeps happening. | noul | Does this message mention a specific order or account number? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.02,
0.98
] |
Quick question --The invoice for March shows twice. Best regards and thanks in advance. It works on my colleague's machine but not mine. Shipping to 77 Birch Lane, Apt 9. | score | How likely is this writer to churn? | [
"No sign of leaving",
"Mildly dissatisfied",
"Considering alternatives",
"Explicitly threatens to cancel"
] | [
"A",
"B",
"C",
"D"
] | [
0.46,
0.54,
0,
0
] |
The onboarding flow was confusing at first but fine now. Please fix this ASAP, we launch tomorrow! Account: user2827. | choice | Which team should handle this? | [
"billing - Payments, invoicing, refunds",
"technical - Bugs, outages, integrations",
"shipping - Delivery, parcels, logistics",
"account - Login, access, credentials",
"other - Anything else"
] | [
"A",
"B",
"C",
"D",
"E"
] | [
0,
0.89,
0,
0.01,
0.1
] |
Quick question --Your support agent Maria was incredibly helpful. Best regards and thanks in advance. | noul | Is this message primarily a complaint rather than a question? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.06,
0.94
] |
FYI --I want to change the delivery date. This is on the mobile app, version 4.2. Invoice ref INV-2026-00871. | noul | Does this message contain personally identifiable information? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.38,
0.62
] |
Uploads fail with error 413 every time. | score | How urgent does this message feel? | [
"No time pressure",
"Would like attention soon",
"Needs attention today",
"Critical, immediate action required"
] | [
"A",
"B",
"C",
"D"
] | [
0,
0.22,
0.7,
0.08
] |
To whom it may concern:The app freezes when I open settings. Shipping to 77 Birch Lane, Apt 9. | score | How urgent does this message feel? | [
"No time pressure",
"Would like attention soon",
"Needs attention today",
"Critical, immediate action required"
] | [
"A",
"B",
"C",
"D"
] | [
0.15,
0.81,
0.04,
0
] |
FYI --I was charged for the premium tier I never selected. I appreciate any help, no rush. It works on my colleague's machine but not mine. | noul | Does the writer ask for information rather than demand action? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.81,
0.18999999999999995
] |
Good morning, Uploads fail with error 413 every time. Absolutely unacceptable service!!! Account: user6328. | noul | Would a sentiment model label this message positive? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.01,
0.99
] |
Hello, The new dashboard is much better organized. Absolutely unacceptable service!!! It works on my colleague's machine but not mine. | noul | Does this message mention a deadline? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.01,
0.99
] |
Hey, The export to CSV lost my column formatting. This is the second time I report this. Seriously? | score | How formal is the writing style? | [
"Casual, chatty",
"Everyday professional",
"Formal business correspondence"
] | [
"A",
"B",
"C"
] | [
0.92,
0.08,
0
] |
Hey, The export to CSV lost my column formatting. I appreciate any help, no rush. It works on my colleague's machine but not mine. | noul | Does the message contain sarcasm or irony? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.05,
0.95
] |
My account was locked after two tries. Honestly at this point I just want my money back. | noul | Does this message mention a specific order or account number? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.02,
0.98
] |
Hi team, Two-factor codes arrive hours late. This is the second time I report this. Seriously? Screenshot attached. Invoice ref INV-2026-00871. | score | How formal is the writing style? | [
"Casual, chatty",
"Everyday professional",
"Formal business correspondence"
] | [
"A",
"B",
"C"
] | [
0.24,
0.76,
0
] |
To whom it may concern:I forgot my password and the reset email never arrives. This is on the mobile app, version 4.2. Shipping to 77 Birch Lane, Apt 9. | noul | Is the message written in English? | [
"yes",
"no"
] | [
"A",
"B"
] | [
1,
0
] |
Ich habe die Erstattung immer noch nicht erhalten. | noul | Does this message mention a deadline? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.03,
0.97
] |
Hey, The onboarding flow was confusing at first but fine now. I appreciate any help, no rush. Order number: A-37622. | noul | Does the message contain sarcasm or irony? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.12,
0.88
] |
Good morning, The app freezes when I open settings. Absolutely unacceptable service!!! | noul | Does the writer express gratitude? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.01,
0.99
] |
To whom it may concern:The new dashboard is much better organized. Absolutely unacceptable service!!! Screenshot attached. | noul | Does this message convey urgency or time-sensitivity? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.23,
0.77
] |
Hey, I forgot my password and the reset email never arrives. Absolutely unacceptable service!!! This is on the mobile app, version 4.2. | score | How emotionally charged is this message? | [
"Completely neutral",
"Slightly warm or annoyed",
"Clearly emotional",
"Strongly emotional",
"Extremely heated"
] | [
"A",
"B",
"C",
"D",
"E"
] | [
0,
0,
0.03,
0.89,
0.08
] |
Hey, Your support agent Maria was incredibly helpful. Honestly at this point I just want my money back. | noul | Is this message primarily a complaint rather than a question? | [
"yes",
"no"
] | [
"A",
"B"
] | [
0.91,
0.08999999999999997
] |
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