text stringlengths 12 218 |
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3.400 7.600 Hello, this is the airline customer service line. How can I help you today? |
21.200 25.400 I can help with that. To get started, could you please spell out your user I-D |
26.200 26.600 |
31.400 31.600 |
36.400 37.200 |
39.400 48.800 Let me look into that for you. emma_kim_9957. One moment.Since your booking was made on May 4th, which is more than twenty-four hours ago, and it's a basic economy flight without insurance, it isn'... |
54.000 73.600 I understand, but insurance only applies to the specific reservation it was purchased for. Since this booking for EHGLP3 doesn't have insurance and was made more than twenty-four hours ago, our pol... |
77.800 78.600 |
78.800 79.200 |
80.400 81.800 I understand. Since you'd like to keep the reservation if no refund is available, I will leave |
84.400 88.000 I'm sorry, but because the reservation is in basic economy and was booked more than twenty-four hours ago, I cannot offer a refund or a |
40.400 40.600 get_user_details |
40.600 40.800 get_reservation_details |
44.600 44.800 get_flight_status |
44.800 45.000 get_flight_status |
8.800 12.400 I want to cancel reservation EHGLP3. |
17.600 19.600 Hello? Any update? |
23.800 29.200 Yeah, .[sniffle][sniffle][sniffle] it's emma underscore kim underscore nine, nine, five, seven. |
34.400 36.400 Can I get a refund if I cancel? |
47.800 51.400 I was told I didn’t need insurance because my last trip with you had it. |
65.800 67.000 uh-huh |
69.800 75.000 No, I don’t want .[sniffle][sniffle][sniffle] to cancel if there’s no refund. |
80.400 81.400 So, nothing you |
87.800 88.000 Okay. That’s all. ###STOP### |
5.200 7.200 Hello? Are you still there? |
10.200 11.000 |
11.400 11.800 |
12.000 16.200 I can help with that. Could you please spell out your user I-D for me? |
17.400 23.400 If you're looking for your user I-D, it is usually found in your profile or confirmation email. |
25.400 28.000 I'm still here. Are you able to find that I-D? |
30.800 55.000 No problem—if you don't have your user I-D, could you spell out your six-character confirmation code instead?Let's try one more way—could you please spell out your first and last name, and give me ... |
58.000 62.000 If you can hear me, I'm ready to help whenever you have your details. |
63.600 68.000 I'm still here if you're ready to continue.Is there anything I can help you with? |
73.600 76.600 I'm still on the line if you need to cancel that reservation. |
77.800 80.800 I'm here to help with your cancellation whenever you're ready. |
81.400 84.600 I'm still waiting for your details to help with that cancellation. |
87.800 90.400 I'm still here, just waiting for your information. |
92.800 96.000 Please let me know if you are still there so I can help you. |
97.600 101.800 I'm still on the line, just waiting for your name and flight number to get started. |
102.000 105.200 I'm still here if you'd like to proceed with your cancellation. |
107.400 110.800 I'm still here. Are you still looking for your flight details? |
111.200 120.800 I'm still here. If you can hear me, please provide your information so I can assist you.I'm still on the line and ready to help with your cancellation whenever you have your information. |
122.200 124.800 If you're ready, please let me know your details. |
126.800 129.000 I'm still here if you're ready to continue. |
133.000 134.400 Are you still there? |
5.200 6.200 I need to cancel my |
13.800 18.400 Yeah, it's R, A, J, underscore, S, A, N, C, H, E, Z, undersc |
19.800 26.200 No, I know it. It's raj underscore sanchez underscore seven, three, four, zero. |
27.800 30.400 Can you cancel my Philadelphia to LaGuardia trip? |
31.800 34.400 I don’t have that code. Just my user ID. |
35.800 37.800 Can you look it up with my user ID? |
41.800 46.800 Raj Sanchez. R, A, J. S, A, N, C, |
47.800 52.200 Yeah, I'm here. I just want to cancel my Philadelphia to LaGuardia reservation. |
53.800 59.000 Can you just confirm if you can cancel it with my user ID and name? I don’t have the flight number. |
59.800 64.800 I already gave you my info. Can you cancel the reservation or not?I just need to know |
65.800 69.000 Can you cancel it or not? I need a refund if you do. |
73.800 77.400 I’m waiting. Can you confirm if it’s canceled and if I’ll get a refund? |
79.800 82.400 I’m waiting for you to confirm the cancellation and ref |
83.800 88.800 I already gave my info. Can you just tell me if you can cancel my Philadelphia to LaGuardia trip and |
89.800 93.800 I’ve given you everything I have. Can you cancel my reserv |
95.800 98.600 Yeah, I’m here. Are you able to cancel my reserv |
99.800 103.000 I already gave my name—Raj Sanchez. I don’t have the |
103.800 107.400 I don’t have the flight number. Can you just use my name and user ID? |
107.800 112.000 Can you just let me know if you can cancel it or not? I need a refund if you do. |
113.800 118.800 I already gave my info. Raj Sanchez, user ID raj underscore san |
119.800 123.200 I just need to know if you can cancel my Philadelphia to LaGua |
123.800 127.800 Can you just confirm if you can cancel my reservation and if I’ll get a refu |
133.000 134.000 Are you able to c |
139.200 139.400 This is ridiculous, I’ll try calling back later. ###STOP### |
6.000 9.800 Hello? I'm still here. Are you still looking for help with a flight? |
10.800 15.000 I want to make sure we're still connected. Is there anything I can help you with today? |
17.000 26.800 If you can hear me, please let me know how I can assist you with your travel plans.I'm going to stay on the line for another moment, but if you're speaking, I can't hear you. |
29.000 33.600 Since I haven't heard from you, I'll be here if you need to restart this conversation later. |
34.600 39.000 Still here if you need anything. Otherwise, I'll wait f What can I help you |
44.800 48.000 I'm sorry, I didn't catch that. What would you like to do? |
49.600 53.800 If you're trying to say something, I'm having trouble hearing you. What can I do for you today? |
55.000 58.600 I'm still here if you'd like to continue. What was it you wanted to do? |
61.200 65.000 Just checking in one more time to see if you still need help with a reservation. |
67.400 73.200 I'll stay on the line a bit longer in case you're stil I'm listening. How can I help you with your travel? |
74.400 81.400 I'm still here. What would you like to talk about regarding your flights? If you're still there, please let me know what you need help with. |
87.200 89.400 I'm still on the line if you're ready to continue. |
92.400 99.200 I'm still here. Is there a flight you'd like to book, change, or cancel? I'm still here. Please let me know how I can help you. |
104.000 105.400 Are you still there? |
109.400 113.600 I'm still on the line. If you can hear me, what can I help you with today? |
114.400 117.400 Is there anything you'd like to do with a flight reservation? |
118.600 126.000 I'm still here if you need any assistance with your travel.I am still here. Please let me know how I can help you with your travel plans. |
133.200 137.400 I'm still on the line. If you can hear me, what can I help you with today? |
138.800 140.800 Is there anything I can help you with? |
145.000 147.400 Please let me know if you need help with a flight. |
151.200 153.800 Is there anything you'd like to do with a reservation? |
157.000 158.200 How can I help you? |
159.400 161.600 Is there anything I can help you with today? |
165.600 167.400 Is there anything at all I can help you with? |
171.800 174.600 Is there anything you'd like to do with a flight reservation? |
175.400 178.400 How can I help you with your Great. What can I do for you? |
181.600 185.000 I'm still here. What would you like to do with your travel plans? |
186.800 189.400 Is there a flight you'd like to book or change? |
190.600 192.800 I'm still here. How can I help you? |
195.000 197.800 I am still here. What can I help you with today? |
201.200 205.200 I'm still here. Is there anything you'd like to do with a flight reservation? |
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