# EDGAR Filing Document

**Accession Number:** 0001031029
**File Stem:** 0001437749-23-008046
**Filing Date:** 2023-3
**Character Count:** 39412
**Document Hash:** e6c5f60838d141aab5068402e287866a
**Contains OCR:** False
**Source Format:** 

## Filing Content

## Filing Summary
**0001437749-23-008046.hdr.sgml**: 20230327

**ACCESSION NUMBER**: 0001437749-23-008046

**CONFORMED SUBMISSION TYPE**: 8-K

**PUBLIC DOCUMENT COUNT**: 15

**CONFORMED PERIOD OF REPORT**: 20230327

**ITEM INFORMATION**: Completion of Acquisition or Disposition of Assets

**ITEM INFORMATION**: Financial Statements and Exhibits

**FILED AS OF DATE**: 20230327

**DATE AS OF CHANGE**: 20230327

**FILER**: 

**COMPANY DATA:**
- **COMPANY CONFORMED NAME:** Startek, Inc.
- **CENTRAL INDEX KEY:** 0001031029
- **STANDARD INDUSTRIAL CLASSIFICATION:** SERVICES-HELP SUPPLY SERVICES [7363]
- **IRS NUMBER:** 841370538
- **STATE OF INCORPORATION:** DE
- **FISCAL YEAR END:** 1231

**FILING VALUES:**
- **FORM TYPE:** 8-K
- **SEC ACT:** 1934 Act
- **SEC FILE NUMBER:** 001-12793
- **FILM NUMBER:** 23764601

**BUSINESS ADDRESS:**
- **STREET 1:** 4610 SOUTH ULSTER STREET
- **STREET 2:** SUITE 150
- **CITY:** DENVER
- **STATE:** CO
- **ZIP:** 80237
- **BUSINESS PHONE:** 303-262-4500

**MAIL ADDRESS:**
- **STREET 1:** 4610 SOUTH ULSTER STREET
- **STREET 2:** SUITE 150
- **CITY:** DENVER
- **STATE:** CO
- **ZIP:** 80237

**FORMER COMPANY:**
- **FORMER CONFORMED NAME:** StarTek, Inc.
- **DATE OF NAME CHANGE:** 20130305

**FORMER COMPANY:**
- **FORMER CONFORMED NAME:** STARTEK, INC.
- **DATE OF NAME CHANGE:** 20130201

**FORMER COMPANY:**
- **FORMER CONFORMED NAME:** STARTEK INC
- **DATE OF NAME CHANGE:** 19970121

srt20221128_8k.htm

**UNITED STATES**

**SECURITIES AND EXCHANGE COMMISSION**

**Washington, D.C. 20549**

**FORM**8-K**

 **Current Report**

**Pursuant to Section 13 OR 15(d) of the Securities Exchange Act of 1934**

Date of Report (Date of earliest event reported): March 27, 2023

## STARTEK, INC.
(Exact name of registrant as specified in its charter)

---

| | | |
|:---|:---|:---|
| Delaware | 1-12793 | 84-1370538 |
| (State or other jurisdiction of incorporation or organization) | (Commission File Number) | (IRS Employer Identification No.) |

---

4610 South Ulster Street, Suite 150, Denver Colorado 80237

(Address of principal executive offices; zip code)

Registrant's telephone number, including area code: (303) 262-4500

(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2 below):

☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

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| | | |
|:---|:---|:---|
| Title of each class | Trading Symbol(s) | Name of each exchange on which registered |
| **Common Stock, $0.01 par value** | **SRT** | **New York Stock Exchange, Inc.** |

---

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act . ☐

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**Item 2.02 Results of Operations and Financial Condition.**

On March 27, 2023, Startek, Inc. (the "Company") issued a press release reporting its earnings for its quarter and full year ended December 31, 2022. A copy of the press release is attached as Exhibit 99.1 to this Current Report on Form 8-K. This press release shall not be deemed "filed" for purposes of Section 18 of the Securities and Exchange Act of 1934, nor shall they be deemed incorporated by reference in any filing under the Securities Act of 1933.

**Item 9.01 Financial Statements and Exhibits**

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| | |
|:---|:---|
| Exhibit Number | Exhibit Description |

---

---

| | |
|:---|:---|
| 99.1 | [Press Release dated March 27, 2023](ex_450931.htm) |
| 104 | Cover Page Interactive Data File (embedded within the Inline XBRL document) |

---

**SIGNATURES**

Pursuant to the requirements of the Securities and Exchange Act of 1934, as amended, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

---

| | | |
|:---|:---|:---|
|  | STARTEK, INC. | STARTEK, INC. |
| Date: March 27, 2023 | By: | /s/ Nishit Shah |
|  |  | NISHIT SHAH |
|  |  | Chief Financial Officer |

---

## Exhibit 99.1

**Exhibit 99.1**

**Startek Reports Fourth Quarter and Full Year 2022 Financial Results**

*- Ongoing Investments in Sales Ecosystem, Technological Capabilities, and Digital Partnerships Aim to Bolster the Company*'*s Operational Foundation to Support Long-Term Growth -*

**DENVER** – **March 27, 2023 -** Startek, Inc. (NYSE:SRT) ("Startek" or the "Company"), a global customer experience (CX) solutions provider, is reporting financial results for the fourth quarter and full year ended December 31, 2022. As a result of current and planned divestitures, the Company has classified Middle East and Argentina operations as 'Held for Sale and Discontinued Operations'. Accordingly net revenue, gross profit, gross margin, SG&A expenses and adjusted EBITDA are reported for the continuing operations and net income, EPS, adjusted net income/(loss) and adjusted EPS are reported after consolidating continuing and discontinued operations.

**Fourth Quarter 2022 Financial Summary** *($ in millions, excl. margin items)*

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Q4 2022** | **Q4 2021** | **Change** |  |
| **Net Revenue** | $92.96 | $113.67 | (18.22) | % |
| **Gross Profit** | $16.80 | $17.43 | (3.61) | % |
| **Gross Margin** | 18.07% | 15.33% | 274  | bps |
| **SG&A Expenses** | $12.27 | $10.15 | 20.89 | % |
| **Adjusted EBITDA <u><sup>[3]</sup></u>** | $12.12 | $12.81 | (5.39) | % |
| **Net Income/(Loss)<u><sup>[1]</sup></u>** | $(3.13) | $6.69 | (146.79) | % |
| **EPS** | $(0.08) | $0.16 | (150) | % |
| **Adjusted Net Income/(Loss)<u><sup>[2]</sup></u><sup>,</sup> <u><sup>[3]</sup></u>** | $14.15 | $12.89 | 9.78 | % |
| **Adjusted EPS <u><sup>[3]</sup></u>** | $0.35 | $0.32 | 9.38 | % |

---

**Full Year 2022 Financial Summary** *($ in millions, excl. margin items)*

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **2022** | **2021** | **Change** |  |
| **Net Revenue** | $385.07 | $470.33 | (18.13) | % |
| **Gross Profit** | $57.80 | $64.80 | (10.80) | % |
| **Gross Margin** | 15.01% | 13.78% | 123  | bps |
| **SG&A Expenses** | $48.68 | $42.45 | 14.68 | % |
| **Adjusted EBITDA<u><sup>[3]</sup></u>** | $38.46 | $47.28 | (18.65) | % |
| **Net Income/(Loss)<u><sup>[1]</sup></u>** | $(2.26) | $1.50 | (250.67) | % |
| **EPS** | $(0.06) | $0.04 | (250) | % |
| **Adjusted Net Income/(Loss)<u><sup>[2]</sup></u><sup>,</sup> <u><sup>[3]</sup></u>** | $26.69 | $27.34 | (2.38) | % |
| **Adjusted EPS <u><sup>[3]</sup></u>** | $0.66 | $0.67 | (1.49) | % |

---

<br> [<u>1</u>] Reflects net income (loss) attributable to Startek shareholders.

<u>[2]</u> Reflects Adjusted net income (loss) attributed to Startek shareholders.

<u>[3]</u> Refer to the reconciliation of GAAP to Non-GAAP financial measures.

------

**Management Commentary**

"The fourth quarter closed out a year in which we made significant progress expanding our footprint, enhancing our capabilities and service offerings, strengthening our balance sheet, and building a significant sales pipeline," said Bharat Rao, Global CEO of Startek. "Throughout 2022, we were hyper-focused on making strategic investments that we believed were necessary to optimize our platform and ensure we were in position to accelerate top-line growth and margin expansion. Our sales teams have been consistently working towards strengthening our sales pipeline, with a particular focus on near-shore and off-shore delivery opportunities. As we discussed last quarter, these efforts are beginning to bear fruit with record levels of new logos being won, and we believe we are in a strong position to capitalize on these new contracts in 2023.

"During the fourth quarter, we were able to secure two new key clients with significant annual contract values that we believe will be a meaningful portion of our revenue going forward. Also highlighting the quarter was the stabilization of our gross margins as wage inflation pressures continued to lessen and we recaptured costs associated with onboarding new agents in prior quarters. While prioritizing innovation and best-in-class service for our clients, we are continually applauded for the outstanding values and standards held at Startek. During the quarter, we were recognized by ISG Provider Lens, a practitioner-led service provider comparison, as a leader in social media, AI and analytics and work from home services within the U.S. and Globally. Additionally, we received the Best Customer Experience award in the Managed Digital Transformation Providers Category at the Future Enterprise Awards 2022. Leveraging our leading customer experience capabilities to deliver disruptive innovation in ways that excite and serve our clients is always a pleasure, and we look forward to sustaining this track-record over the long-term.

"As part of our operational enhancements, we made significant decisions with the redemption of our interest in CSS Corp., pursuing the potential sale of Aegis Argentina, and beginning the process of divesting our indirect ownership in Contact Center Company ("CCC"). The redemption of our interest in CSS Corp. provided us with net proceeds of $45.6 million, which we used to prepay a portion of our debt subsequent to the end of the year, and we anticipate the divesture of Contact Center Company, which we expect to close in Q2 2023, will provide us with net proceeds of $55.0 million that are expected to be utilized for further debt prepayment. As a result of these corporate actions, we have reconciled our financial statements, shifting income from these specific operations (CCC and Argentina) into a discontinued operations segment and removing the revenue contributions from the top-line. Although these have been successful partnerships, we believe that these divestures will allow our organization to focus on growing our core business and further deleverage our balance sheet.

------

"Overall, we believe that Startek is well-positioned as we move forward in 2023. Our core business is focused on accelerating our organic growth by providing best-in-class service for our current clients, while continuing to expand our sales pipeline across high-growth verticals. Additionally, we will look to further implement value-add services from our existing digital partnerships and transition pilot programs to become integral elements of our ongoing operations. Our priority is sustainably growing our Company to return value back to our shareholders, and we look forward to executing our strategic growth roadmap in 2023 and beyond."

**Fourth Quarter 2022 Financial Results**

Net revenue in the fourth quarter was $92.96 million compared to $113.67 million in the year-ago quarter. The decrease was primarily due to the higher revenue base in 2021 which included revenue from a cable client that subsequently insourced all operations. The decline in net revenue was offset by strong performance from the Company's telecom, financial and business services and travel and hospitality verticals. On a constant currency basis, net revenue decreased 14.90% compared to the year-ago quarter.

Gross profit in the fourth quarter was $16.80 million compared to $17.43 million in the year-ago quarter. Gross margin improved by 274 basis points to 18.07% compared to 15.33% in the year-ago quarter. The increase in gross margin is primarily attributable to change in employee mix with higher proportion of offshore employees relative to those in high-cost geographies. Higher margins are also reflective of the various cost optimization measures that the Company adopted earlier in 2022.

Selling, general and administrative (SG&A) expenses in the fourth quarter was $12.27 million compared to $10.15 million in the year-ago quarter. As a percentage of revenue, SG&A increased to 13.2% compared to 8.93% in the year-ago quarter. The SG&A costs in the current period includes certain one-time costs such as take private costs, amortization of premium for the CSS Corp and costs related to the ongoing divestiture of the Company's stake in CCC. Adjusting for these the SG&A expenses for the quarter increased to $10.72 million. The increase was reflective of investments made in sales, digital and marketing initiatives.

Adjusted EBITDA\* in the fourth quarter was $12.12 million compared to $12.81 million in the year-ago quarter. The decrease in EBITDA is not significant.

Net income (loss) attributable to Startek shareholders in the fourth quarter decreased by 146.79% to $(3.13) million or $(0.08) per share, compared to a net income of $6.69 million or $0.16 per share in the year-ago quarter. This represents income (loss) attributable to Startek shareholders from continuing operations of $(1.94) million in Q4 2022 and $4.92 million in Q4 2021, along with income (loss) attributable to Startek shareholders from discontinued operations of $(1.19) million in Q4 2022 and $1.77 million in Q4 2021.

Adjusted net income\* in the fourth quarter was $14.15 million or $0.35 per diluted share, compared to an adjusted net income\* of $12.89 million or $0.32 per diluted share in the year-ago quarter. This represents adjusted net income (loss) from continuing operations of $12.61 million in Q4 2022 and $11.1 million in Q4 2021, along with adjusted net income (loss) from discontinued operations of $1.54 million in Q4 2022 and $1.78 million in Q4 2021.

On December 31, 2022, cash and restricted cash increased to $72.41 million<u>[1]</u> compared to $27.98 million as at September 30, 2022. The increase in cash balance as at year end was driven by the receipt of proceeds from the redemption of our investment in CSS Corp. Total debt as at December 31, 2022, was $175.91 million compared to $169.04 million as at September 30, 2022, and net debt as at December 31, 2022, decreased to $103.50 million<u>[2]</u> compared to $141.06 million as at September 30, 2022.

**Full Year 2022 Financial Results**

Net revenue in 2022 was $385.07 million compared to $470.33 million in 2021. On a constant currency basis, net revenue decreased 14.86% compared to the prior year. The decrease was largely attributable to a short-term government program relating to COVID vaccination in the second quarter of 2021 and the termination of operation with an e-commerce and a cable & media client in the America's region. The decline in net revenue was offset by strong performance from the Company's telecom, financial and business services and travel and hospitality verticals.

Gross profit in 2022 was $57.80 million compared to $64.80 million in 2021. Gross margin increased 123 basis points to 15.01% compared to 13.78% in 2021. The increase in gross margin was primarily due to the continued shift towards higher margins delivered off-shore and near-shore, lower rent costs due to the consolidation of brick-and-mortar sites and softer wage inflation pressures in the fourth quarter. The increase was offset by wage inflation pressures in the first half of the year, investments made to ramp services within the ecommerce vertical and investments made to upgrade the Company's technology and cybersecurity infrastructure.

Selling, general and administrative (SG&A) expenses in 2022 were $48.68 million compared to $42.45 million in 2021. As a percentage of revenue, SG&A was 12.64% compared to 9.03% in 2021. The increase was largely driven by the Company's continued investments made to bolster sales, digital and marketing initiatives and to upgrade the security and cybersecurity technology infrastructure. Additionally, the increase was also fueled by costs associated with the rejected take private transaction in the third quarter of 2022, certain non-recurring expenses such as amortization of premium of the call option to acquire CSS Corp and transaction costs related to CCC divestiture.

Adjusted EBITDA\* in 2022 was $38.46 million compared to $47.28 million in 2021. The decrease in EBITDA is due to higher revenue base in 2021 that included EBITDA from the COVID support program and from clients in the e-Commerce and cable vertical that terminated in 2021.

Net income (loss) to Startek shareholders in 2022 decreased to $(2.26) million or $(0.06) per share, compared to a net income of $1.5 million or $0.04 per share in 2021. This represents income (loss) attributable to Startek shareholders from continuing operations of $(0.29) million in 2022 and $(1.09) million in 2021, along with income (loss) attributable to Startek shareholders from discontinued operations of $(1.97) million in 2022 and $2.59 million in 2021.

Adjusted net income\* in 2022 was $26.69 million or $0.66 per diluted share, compared to adjusted net income\* of $27.34 million or $0.67 per diluted share in 2021. This represents adjusted net income (loss) from continuing operations of $25.94 million in 2022 and $24.75 million in 2021, along with adjusted net income (loss) from discontinued operations of $0.75 million in 2022 and $2.59 million in 2021.

\*A non-GAAP measure defined below.

------

<u>[1]</u> Cash balance excluding restricted cash as at December 31, 2022 amounted to $22.46 million as compared to $22.27 million as at September 30, 2022. Restricted cash of $49.95 million include $41 million which was received from the net proceeds of CSS Redemption that was utilized to prepay debt in January 2023.

[2] Net debt excluding restricted cash balance as at December 31, 2022 was $153.45 million compared to $146.77 million as at September 30, 2022.

------

During the year ended December 31, 2022, the Company repurchased an aggregate of 426,445 shares of its common stock under its repurchase plan, at an average cost of $4.29 per share.

**Conference Call and Webcast Details**

Startek management will host the call, followed by a question-and-answer period.

Date: Monday, March 27, 2023

Time: 5 p.m. ET

Toll-free dial-in number: 1-844-826-3035

International dial-in number: 1-412-317-5195

Conference ID: 10175986

Please call the conference telephone number 10-15 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Group at 1-949-574-3860.

The conference call will be broadcast live and available for replay here.

A telephonic replay of the conference call will also be available after 8 p.m. ET on the same day through April 3, 2023.

Toll-free replay number: 1-844-512-2921

International replay number: 1-412-317-6671

Replay ID: 10175986

**About Startek**

Startek is a leading global provider of technology-enabled customer experience (CX) solutions. The Company provides omnichannel CX, digital transformation, and technology services to some of the world's leading brands. Startek is committed to impacting clients' business outcomes by focusing on enhancing CX and digital enablement across all touch points and channels. Startek has more than 33,000 employees delivering services in 11 countries. The Company services over 140 clients across a range of industries such as banking and financial services, insurance, technology, telecoms, healthcare, travel and hospitality, consumer goods, retail and energy and utilities. To learn more, visit www.startek.com.

**Forward-Looking Statements**

The matters regarding the future discussed in this news release include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are intended to be identified in this document by the words "anticipate," "believe," "estimate," "expect," "intend," "may," "objective," "outlook," "plan," "project," "possible," "potential," "should" and similar expressions. As described below, such statements are subject to a number of risks and uncertainties that could cause Startek's actual results to differ materially from those expressed or implied by any such forward-looking statements. Readers are encouraged to review risk factors and all other disclosures appearing in the Company's Form 10-K for the fiscal year ended December 31, 2022, as well as other filings with the SEC, for further information on risks and uncertainties that could affect Startek's business, financial condition and results of operation. Copies of these filings are available from the SEC, the Company's website or the Company's investor relations department. Startek assumes no obligation to update or revise any forward-looking statements as a result of new information, future events or otherwise. Readers are cautioned not to place undue reliance on these forward-looking statements that speak only as of the date herein.

**Investor Relations**

Cody Cree<br> Gateway Group, Inc.<br> (949) 574-3860<br> SRT@gatewayir.com

**Media Relations** 

Rebecca Gautrey

Startek

rebecca.gautrey@startek.com

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| |
|:---|
| **STARTEK, INC. AND SUBSIDIARIES** |
| **Consolidated Statements of Income (loss)** |
| (Unaudited) |
| (In thousands, except per share data) |

---

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| | | | | |
|:---|:---|:---|:---|:---|
|  | **Three Months Ended December** | **Three Months Ended December** | **Year Ended December** | **Year Ended December** |
|  | **2022** | **2021** | **2022** | **2021** |
| Revenue | 92957 | 112594 | 385074 | 470242 |
| Warrant adjustment |  | 1078 |  | 87 |
| **Net revenue** | **92957** | **113672** | **385074** | **470329** |
| Cost of services | (76156) | (96235) | (327277) | (405531) |
| **Gross profit** | **16801** | **17437** | **57797** | **64798** |
| Selling, general and administrative expenses | (12267) | (10153) | (48680) | (42454) |
| Impairment losses and restructuring/exit cost | (9714) | (5046) | (9824) | (6456) |
| **Operating income (loss)** | **(5180)** | **2238** | **(707)** | **15888** |
| Share of income of equity accounted investee (includes gain on disposal of $8,499 in Q4 2022) | 9873 | 6682 | 13995 | 6681 |
| Interest expense and other income (expense), net | (4790) | (1394) | (9834) | (17218) |
| Foreign exchange gains (losses), net | (611) | (149) | 348 | 490 |
| **Income from continuing operations before income tax expense** | **(708)** | **7377** | **3802** | **5841** |
| Tax expense | (1233) | (2454) | (4087) | (6934) |
| **Income (loss) from continuing operations, net of tax (A)** | **(1941)** | **4923** | **(285)** | **(1093)** |
| Income from discontinued operations before income tax expense | 1842 | 3431 | 7866 | 15751 |
| Tax expenses of discontinued Operations | (850) | (15) | (3350) | (4932) |
| **Income from discontinued operations, net of tax (B)** | **992** | **3416** | **4516** | **10819** |
| **Net income (A+B)** | **(949)** | **8339** | **4231** | **9726** |
| **Income (loss) from continuing operations (A)** |  |  |  |  |
| Income (loss) attributable to noncontrolling interests |  |  |  |  |
| Income (loss) attributable to Startek shareholders | (1941) | 4923 | (285) | (1093) |
|  | **(1941)** | **4923** | **(285)** | **(1093)** |
| **Income (loss) from discontinued operations (B)** |  |  |  |  |
| Income (loss) attributable to noncontrolling interests | 2179 | 1645 | 6490 | 8226 |
| Income (loss) attributable to Startek shareholders | (1187) | 1771 | (1974) | 2593 |
|  | **992** | **3416** | **4516** | **10819** |
| **Net income (loss) (A+B)** |  |  |  |  |
| Net income attributable to noncontrolling interests | 2179 | 1645 | 6490 | 8226 |
| Net income (loss) attributable to Startek shareholders | (3128) | 6694 | (2259) | 1500 |
|  | **(949)** | **8339** | **4231** | **9726** |
| **Net income (loss) per common share from continuing operations** |  |  |  |  |
| Basic net income (loss) attributable to Startek shareholders | (0.05) | 0.12 | (0.01) | (0.02) |
| Diluted net income (loss) attributable to Startek shareholders | (0.05) | 0.12 | (0.01) | (0.02) |
| **Net income (loss) per common share from discontinued operations** |  |  |  |  |
| Basic net income (loss) attributable to Startek shareholders | (0.03) | 0.04 | (0.05) | 0.06 |
| Diluted net income (loss) attributable to Startek shareholders | (0.03) | 0.04 | (0.05) | 0.06 |
| **Net income (loss) per common share from continuing and discontinued operations** |  |  |  |  |
| Basic net income (loss) attributable to Startek shareholders | (0.08) | 0.16 | (0.06) | 0.04 |
| Diluted net income (loss) attributable to Startek shareholders | (0.08) | 0.16 | (0.06) | 0.04 |
| **Weighted average common shares outstanding** |  |  |  |  |
| Basic | 40271 | 40707 | 40305 | 40719 |
| Diluted | 40271 | 40865 | 40305 | 41086 |

---

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| |
|:---|
| **STARTEK, INC. AND SUBSIDIARIES** |
| **Consolidated Balance Sheets** |
| (Unaudited) |
| (In thousands, except share and per share data) |

---

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| | | |
|:---|:---|:---|
|  | **December 31, 2022** | **December 31, 2021** |
| **Assets** |  |  |
| **Current assets** |  |  |
| Cash and cash equivalents | 22457 | 32068 |
| Restricted cash | 49946 | 2015 |
| Trade accounts receivables, net | 47138 | 46634 |
| Unbilled revenue | 24207 | 26955 |
| Prepaid expenses and other current assets | 9159 | 7016 |
| Current assets classified as held for sale | 202831 | 110330 |
| **Total current assets** | **355738** | **225018** |
| **Non-current assets** |  |  |
| Property, plant and equipment, net | 22945 | 25428 |
| Operating lease right-of-use assets | 36450 | 55354 |
| Intangible assets, net | 79745 | 90092 |
| Goodwill | 120505 | 128557 |
| Investment in equity-accounted investees |  | 31688 |
| Deferred tax assets, net | 2771 | 560 |
| Prepaid expenses and other non-current assets | 7889 | 10304 |
| Non-current assets classified as held for sale |  | 75474 |
| **Total non-current assets** | **270305** | **417457** |
| **Total assets** | **626043** | **642475** |
| **Liabilities and Stockholders' Equity** |  |  |
| **Current liabilities** |  |  |
| Trade accounts payables | 2428 | 5074 |
| Accrued expenses | 31676 | 30797 |
| Short term debt | 14267 | 3450 |
| Current maturity of long term debt | 120466 | 6230 |
| Current maturity of operating lease liabilities | 14492 | 19566 |
| Other current liabilities | 15646 | 21454 |
| Current liabilities classified as held for sale | 89486 | 61696 |
| **Total current liabilities** | **288461** | **148267** |
| **Non-current liabilities** |  |  |
| Long term debt | 41175 | 160175 |
| Operating lease liabilities | 26651 | 42004 |
| Other non-current liabilities | 2682 | 3300 |
| Deferred tax liabilities, net | 15508 | 16309 |
| Non - current liabilities classified as held for sale |  | 19100 |
| **Total non-current liabilities** | **86016** | **240888** |
| **Total liabilities** | **374477** | **389155** |
| **Stockholders' equity** |  |  |
| Common stock, 60,000,000 non-convertible shares, $0.01 par value, authorized; 41,098,456 and 40,893,396 shares issued as of December 31, 2022, and December 31, 2021, respectively | 411 | 409 |
| Additional paid-in capital | 293472 | 291537 |
| Accumulated deficit | (86302) | (84043) |
| Treasury stock, 839,214 and 412,769 shares as of December 31, 2022, and December 31, 2021, respectively, at cost | (3749) | (1912) |
| Accumulated other comprehensive loss | (16058) | (10687) |
| **Equity attributable to Startek shareholders** | **187774** | **195304** |
| Non-controlling interest | 63792 | 58016 |
| **Total stockholders' equity** | **251566** | **253320** |
| **Total liabilities and stockholders' equity** | **626043** | **642475** |

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| |
|:---|
| **STARTEK, INC. AND SUBSIDIARIES** |
| **Consolidated Statements of Cash Flows** |
| (Unaudited) |
| (In thousands) |

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| | | |
|:---|:---|:---|
|  | **Year Ended December 31,** | **Year Ended December 31,** |
|  | **2022** | **2021** |
| **Operating activities** |  |  |
| Income from continuing and discontinued operations | 4231 | 9726 |
| less: Income (loss) from discontinued operations, net of tax | (4516) | (10819) |
| **Income (loss) from continuing operations, net of tax** | **(285)** | **(1093)** |
| **Adjustments to reconcile net income (loss) to net cash generated from operating activities:** |  |  |
| Depreciation and amortization | 22593 | 23601 |
| Impairment of goodwill | 8052 |  |
| Profit on sale of property, plant and equipment | 59 | (106) |
| Provision/(reversal) for doubtful accounts | (49) | 24 |
| Amortization of debt issuance costs (including loss on extinguishment of debt) | 1825 | 11607 |
| Amortization of call option premium | 1800 | 1200 |
| Mark to market loss on derivative instrument | 113 |  |
| Warrant contra revenue |  | (87) |
| Share-based compensation expense | 1551 | 1418 |
| Impairment of right-of-use assets | 1110 | 4514 |
| Deferred income taxes | (3207) | 138 |
| Share of income of equity accounted investee (includes gain on disposal of $8,499 in Q4 2022) | (13995) | (6681) |
| **Changes in operating assets and liabilities:** |  |  |
| Trade accounts receivables | (4418) | (9347) |
| Prepaid expenses and other assets | (1380) | 1261 |
| Trade accounts payable | (2356) | (5231) |
| Income taxes, net | 1501 | 2528 |
| Accrued expenses and other liabilities | (4702) | (5595) |
| **Net cash generated from by operating activities from continuing operations** | **8212** | **18151** |
| **Net cash generated from/used in operating activities from discontinued operations** | **16642** | **10033** |
| **Net cash generated from operating activities** | **24854** | **28184** |
| **Investing activities** |  |  |
| Purchase of property, plant and equipment and intangible assets, net | (12028) | (9927) |
| Investment in equity-accounted investees |  | (25000) |
| Payments for call option premium |  | (3000) |
| Proceeds from redemption of equity-accounted investees | 45683 | 104 |
| **Net cash generated from/used in investing activities from continuing operations** | **33655** | **(37823)** |
| **Net cash generated from/used in investing activities from discontinued operations** | **(173)** | **(6699)** |
| **Net cash generated from/used in investing activities** | **33482** | **(44522)** |
| **Financing activities** |  |  |
| Proceeds from the issuance of common stock | 386 | 1510 |
| Proceeds from long term debt (net of debt issuance cost paid to lenders) |  | 156525 |
| Payments of long term debt | (4124) | (117600) |
| Payments for loan fees related to long term debt |  | (2794) |
| Proceeds from a line of credit, net | 10943 |  |
| Payments of other borrowings, net | (2466) | (13726) |
| Common stock repurchases | (1837) | (1912) |
| **Net cash generated from/used in financing activities from continuing operations** | **2902** | **22003** |
| **Net cash generated from/used in financing activities from discontinued operations** | **303** | **70** |
| **Net cash generated from/used in financing activities** | **3205** | **22073** |
| **Net increase in cash and cash equivalents** | **61541** | **5735** |
| Effect of exchange rate changes on cash and cash equivalents and restricted cash | (1791) | (898) |
| Cash and cash equivalents and restricted cash at beginning of year | 55396 | 50559 |
| **Cash and cash equivalents and restricted cash at end of year** | **115146** | **55396** |
| Less: Cash and cash equivalents from discontinued operations | (42743) | (21313) |
| **Cash and cash equivalents and restricted cash of continuing operations at end of year** | **72403** | **34083** |
| **Components of cash and cash equivalents and restricted cash** |  |  |
| Balances with banks | 22457 | 32068 |
| Restricted cash | 49946 | 2015 |
| **Total cash and cash equivalents and restricted cash** | **72403** | **34083** |
| **Supplemental disclosure of cash flow information** |  |  |
| Cash paid for interest and other finance cost | 11109 | 21077 |
| Cash paid for income taxes | 4832 | 3954 |
| **Supplemental disclosure of non-cash activities** |  |  |
| Non-cash warrant contra revenue |  | (87) |
| Non-cash share-based compensation expenses | 1551 | 1418 |

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**STARTEK, INC. AND SUBSIDIARIES**

**RECONCILIATION OF GAAP TO NON-GAAP MEASURES**

(In thousands, except per share data)

(Unaudited)

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This press release contains references to the non-GAAP financial measure of Adjusted EBITDA and Adjusted EPS. Reconciliation of this non-GAAP measure to its comparable GAAP measure is included below. This non-GAAP information should not be construed as an alternative to the reported results determined in accordance with GAAP. It is provided solely to assist in an investor's understanding of these items on the comparability of the Company's operations.

**Adjusted EBITDA:**

The Company defines non-GAAP Adjusted EBITDA as Net income (loss) plus Income tax expense, Share of income (loss) of equity-accounted investees, Interest expense, net, Depreciation and amortization expense, Impairment losses and restructuring cost, Share-based compensation expense, Foreign exchange gains (losses), net, Private offer transaction costs, Transaction related costs, CSS option amortization and Warrant adjustment (if applicable). Management uses Adjusted EBITDA as a performance measure to analyze the performance of our business. Management believes that excluding these non-cash and other non-recurring items permits a more meaningful comparison and understanding of our strength and performance of our ongoing operations for our investors and analysts.

**Adjusted EPS:**

<br> Adjusted EPS is a non-GAAP financial measure presenting the earnings generated by our ongoing operations that we believe is useful to investors in making meaningful comparisons to other companies, although our measure of Adjusted EPS may not be directly comparable to similar measures used by other companies, and period-over-period comparisons. Adjusted EPS is defined as our diluted earnings per common share attributable to Startek shareholders adjusted to exclude the effects of the amortization of acquisition-related intangible assets, investments that investors may want to evaluate separately (such as based on fair value) and the impact of certain events, gains, losses or other charges that affect period-over-period comparisons. Acquisition-related intangible assets are recognized as a result of the application of Accounting Standards Codification Topic ("ASC") 805, Business Combinations (such as customer relationships and Brand), and their amortization is significantly affected by the size and timing of our acquisitions.

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| | | | | |
|:---|:---|:---|:---|:---|
| **Adjusted EBITDA:** |  |  |  |  |
|  | **Three Months Ended December 31,** | **Three Months Ended December 31,** | **Year Ended December 31,** | **Year Ended December 31,** |
|  | **2022** | **2021** | **2022** | **2021** |
| **Continuing Operations** |  |  |  |  |
| Net income (loss) | (1941) | 4923 | (285) | (1093) |
| Income tax expense | 1233 | 2454 | 4087 | 6934 |
| Share of income of equity accounted investee (includes gain on disposal of $8,499 in Q4 2022) | (9873) | (6682) | (13995) | (6681) |
| Interest expense and other income (expense), net | 4790 | 1394 | 9834 | 17218 |
| Foreign exchange gains (losses), net | 611 | 149 | (348) | (490) |
| Depreciation and amortization expense | 5738 | 6116 | 22593 | 23601 |
| Private offer transaction cost | 264 |  | 2867 |  |
| Impairment losses and restructuring cost | 9714 | 5046 | 9824 | 6456 |
| Share-based compensation expense | 338 | 485 | 1551 | 1418 |
| Warrant contra revenue |  | (1078) |  | (87) |
| Other non recurring costs | 526 |  | 526 |  |
| CSS option amortisation | 720 |  | 1800 |  |
| **Adjusted EBITDA from Continuing Operations** | **12121** | **12807** | **38455** | **47276** |
| **Discontinued Operations** |  |  |  |  |
| Net income (loss) | 992 | 3416 | 4516 | 10819 |
| Income tax expense | 850 | 15 | 3350 | 4932 |
| Interest expense and other income (expense), net | 1369 | (709) | 2168 | 1955 |
| Foreign exchange gains (losses), net | 333 | 542 | 642 | 1139 |
| Depreciation and amortization expense | 1510 | 1623 | 6794 | 4536 |
| Impairment losses and restructuring cost | 1428 | 1216 | 4468 | 1770 |
| Other non recurring costs | 2724 |  | 2724 |  |
| **Adjusted EBITDA from Discontinued Operations** | **9206** | **6103** | **24662** | **25151** |
| **Adjusted EBITDA from Continuing and Discontinued Operations** | **21327** | **18910** | **63117** | **72427** |

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| | | | | |
|:---|:---|:---|:---|:---|
| **Adjusted EPS:** |  |  |  |  |
|  | **Three Months Ended December 31,** | **Three Months Ended December 31,** | **Year Ended December 31,** | **Year Ended December 31,** |
|  | **2022** | **2021** | **2022** | **2021** |
| **Continuing Operations** |  |  |  |  |
| Income (loss) attributable to Startek shareholders | (1941) | 4923 | (285) | (1093) |
| Share based compensation expense | 338 | 486 | 1551 | 1418 |
| Amortization of intangible assets, net of tax | 2279 | 2277 | 9062 | 9062 |
| Warrant contra revenue |  | (1078) |  | (87) |
| Private offer transaction cost | 264 |  | 2867 |  |
| Impairment of right-of-use assets | 1110 | 4514 | 1110 | 4514 |
| Impairment of goodwill | 8052 |  | 8052 |  |
| Debt issuance cost expensed out | 1260 |  | 1260 | 10937 |
| Other non recurring costs | 526 |  | 526 |  |
| CSS option amortisation | 720 |  | 1800 |  |
| **Adjusted net income from Continuing Operations** | **12608** | **11122** | **25943** | **24751** |
| **Discontinued Operations** |  |  |  |  |
| Income (loss) attributable to Startek shareholders | (1187) | 1771 | (1974) | 2593 |
| Other non recurring costs | 2724 |  | 2724 |  |
| **Adjusted net income (loss) from Discontinued Operations** | **1537** | **1771** | **750** | **2593** |
| **Adjusted Net Income from Continuing and Discontinued Operations** | **14145** | **12893** | **26693** | **27344** |
| Weighted average common shares outstanding - Basic | 40271 | 40707 | 40305 | 40719 |
| Weighted average common shares outstanding - Diluted | 40271 | 40865 | 40305 | 41086 |
| **Adjusted EPS from Continuing Operations - Basic** | **0.31** | **0.27** | **0.64** | **0.61** |
| **Adjusted EPS from Continuing Operations - Diluted** | **0.31** | **0.27** | **0.64** | 0.61 |
| **Adjusted EPS from Discontinued Operations - Basic** | **0.04** | **0.05** | **0.02** | **0.06** |
| **Adjusted EPS from Discontinued Operations - Diluted** | **0.04** | **0.05** | **0.02** | **0.06** |
| **Adjusted EPS from Continuing and Discontinued Operations - Basic** | **0.35** | **0.32** | **0.66** | **0.67** |
| **Adjusted EPS from Continuing and Discontinued Operations - Diluted** | **0.35** | **0.32** | **0.66** | **0.67** |

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