# EDGAR Filing Document

**Accession Number:** 0001066194
**File Stem:** 0001558370-23-001272
**Filing Date:** 2023-2
**Character Count:** 31001
**Document Hash:** e87090ef59f972f5b1d57707c06a5f45
**Contains OCR:** False
**Source Format:** 

## Filing Content

## Filing Summary
**0001558370-23-001272.hdr.sgml**: 20230214

**ACCESSION NUMBER**: 0001558370-23-001272

**CONFORMED SUBMISSION TYPE**: 8-K

**PUBLIC DOCUMENT COUNT**: 13

**CONFORMED PERIOD OF REPORT**: 20230214

**ITEM INFORMATION**: Results of Operations and Financial Condition

**ITEM INFORMATION**: Financial Statements and Exhibits

**FILED AS OF DATE**: 20230214

**DATE AS OF CHANGE**: 20230214

**FILER**: 

**COMPANY DATA:**
- **COMPANY CONFORMED NAME:** EGAIN Corp
- **CENTRAL INDEX KEY:** 0001066194
- **STANDARD INDUSTRIAL CLASSIFICATION:** SERVICES-PREPACKAGED SOFTWARE [7372]
- **IRS NUMBER:** 770466366
- **STATE OF INCORPORATION:** DE
- **FISCAL YEAR END:** 0630

**FILING VALUES:**
- **FORM TYPE:** 8-K
- **SEC ACT:** 1934 Act
- **SEC FILE NUMBER:** 001-35314
- **FILM NUMBER:** 23628962

**BUSINESS ADDRESS:**
- **STREET 1:** 1252 BORREGAS AVENUE
- **CITY:** SUNNYVALE
- **STATE:** CA
- **ZIP:** 94089
- **BUSINESS PHONE:** 6502307500

**MAIL ADDRESS:**
- **STREET 1:** 1252 BORREGAS AVENUE
- **CITY:** SUNNYVALE
- **STATE:** CA
- **ZIP:** 94089

**FORMER COMPANY:**
- **FORMER CONFORMED NAME:** EGAIN COMMUNICATIONS CORP
- **DATE OF NAME CHANGE:** 19990709

?xml version='1.0' encoding='UTF-8'?

**UNITED STATES**

**SECURITIES AND EXCHANGE COMMISSION**

Washington, D.C. 20549

**FORM 8-K**

**CURRENT REPORT**

Pursuant to Section 13 or 15(d) of the Securities and Exchange Act of 1934

**Date of Report: February 14, 2023**

(Date of earliest event reported)

**eGain Corporation**

(Exact name of registrant as specified in its charter)

---

| | | |
|:---|:---|:---|
| &nbsp;&nbsp;**Delaware** | &nbsp;&nbsp;**001-35314** | &nbsp;&nbsp;**77-0466366** |
| &nbsp;&nbsp;(State or other jurisdiction | &nbsp;&nbsp;(Commission | &nbsp;&nbsp;(I.R.S. employer |
| &nbsp;&nbsp;of incorporation) | &nbsp;&nbsp;File Number) | &nbsp;&nbsp;Identification Number) |

---

**1252 Borregas Avenue, Sunnyvale, California 94089**

(Address of principal executive offices, including zip code)

**(408) 636-4500**

(Registrant's telephone number, including area code)

(Former Name or Former Address, if Changed Since Last Report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐&nbsp;&nbsp;&nbsp;&nbsp;Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐&nbsp;&nbsp;&nbsp;&nbsp;Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐&nbsp;&nbsp;&nbsp;&nbsp;Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

☐&nbsp;&nbsp;&nbsp;&nbsp;Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Securities registered pursuant to Section 12(b) of the Act:

---

| | | |
|:---|:---|:---|
| **Title of each class** | **Trading Symbol(s)** | **Name of exchange on which registered** |
| Common Stock, par value $0.001 per share | EGAN | The Nasdaq Stock Market LLC |

---

------

#### Item 2.02 Results of Operations and Financial Condition.
The following information in this Item 2.02, including Exhibit 99.1, is being furnished and shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or otherwise subject to the liabilities of that section, or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

On February 14, 2023, eGain Corporation ("eGain") issued a press release announcing results for its fiscal quarter ended December 31, 2022. The press release contains forward-looking statements regarding eGain and includes cautionary statements identifying important factors that may cause actual results to differ materially from those anticipated. A copy of the press release is furnished herewith as Exhibit 99.1.

#### Item 9.01 Financial Statements and Exhibits.
(d) Exhibits.

---

| | |
|:---|:---|
| &nbsp;&nbsp;**EXHIBIT NO.** | &nbsp;&nbsp;**DESCRIPTION** |
| &nbsp;&nbsp;99.1 | &nbsp;&nbsp;[Press release, dated February 14, 2023, of eGain Corporation](egan-20230214xex99d1.htm). |
| &nbsp;&nbsp;104 | &nbsp;&nbsp;Cover Page Interactive Data File (embedded within the Inline XBRL document).  |

---

**SIGNATURE**

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

---

| | | |
|:---|:---|:---|
| <br>Date: February 14, 2023 |  | <br>**eGain Corporation** |
|  | By: | */s/ Eric N. Smit* |
|  |  | Eric N. Smit<br>Chief Financial Officer <br>(Duly Authorized Officer and<br> Principal Financial and Accounting Officer) |

---

## Exhibit 99.1

**Exhibit 99.1**

**eGain Reports Record Revenue in Second Quarter of Fiscal 2023**

**Sunnyvale, CA (February 14, 2023) –** eGain (Nasdaq: EGAN), a leading knowledge platform for customer engagement automation, today announced financial results for its fiscal 2023 second quarter ended December 31, 2022.

"We delivered another quarter of record revenue, ahead of our guidance and consensus estimates, and generated over $7 million in cash from operations," said Ashu Roy, eGain's CEO. "While sales cycles continue to lengthen in the current environment, market interest in knowledge-powered customer engagement remains high."

**Fiscal 2023 Second Quarter Financial Highlights**

● Total revenue was $25.6 million, up 11% year over year (15% in constant currency).

● SaaS revenue was $23.4 million, up 15% year over year (18% in constant currency).

● GAAP net loss was $104,000, or $0.00 per share on a basic and diluted basis, compared to GAAP net loss of $826,000, or $0.03 per share on a basic and diluted basis in Q2 2022.

● Non-GAAP net income was $1.7 million, or $0.05 per share on a basic and diluted basis, compared to non-GAAP net income of $3.0 million, or $0.10 per share on a basic and $0.09 per share on a diluted basis in Q2 2022.

● Cash flow from operations was $7.4 million, or 29% operating cash flow margin.

● Total cash and cash equivalents were $80.9 million, compared to $68.5 million in Q2 2022.

**Fiscal 2023 First Six Months Financial Highlights**

● Total revenue was $50.4 million, up 13% year over year (17% in constant currency).

● SaaS revenue was $46.1 million, up 16% year over year (20% in constant currency).

● GAAP net loss was $120,000, or $0.00 per share on a basic and diluted basis, compared to GAAP net loss of $275,000, or $0.01 per share on a basic and diluted basis in Q2 2022.

● Non-GAAP net income was $3.7 million, or $0.12 per share on a basic basis and $0.11 per share on a diluted basis, compared to non-GAAP net income of $5.7 million, or $0.18 per share on a basic and $0.17 per share on a diluted basis in Q2 2022.

● Cash provided from operations was $8.2 million, or an operating cash flow margin of 16%.

**Fiscal 2023 Third Quarter Financial Guidance**

For the third quarter of fiscal 2023 ending March 31, 2023, eGain expects:

● Total revenue of between $23.0 million to $23.5 million.

● Non-GAAP total revenue, adjusted for constant currency, of between $23.5 million to $24.0 million.

● GAAP net loss of $1.2 million to $1.6 million, or $0.04 to $0.05 per share.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o Includes stock-based compensation expense of approximately $1.6 million.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o Includes depreciation and amortization of approximately $125,000.

● Non-GAAP net income of breakeven to $400,000, or $0.00 to $0.01 per share.

------

**Fiscal 2023 Financial Guidance**

For the fiscal 2023 full year ending June 30, 2023, eGain expects:

● Total revenue of between $97.0 million to $99.0 million.

● Non-GAAP total revenue, adjusted for constant currency, of between $100.0 million to $102.0 million.

● GAAP net loss of $700,000 to $2.7 million, or $0.02 to $0.08 per share.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o Includes stock-based compensation expense of approximately $7.0 million.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o Includes depreciation and amortization of approximately $600,000.

● Non-GAAP net income of $4.3 million to $6.3 million, or $0.13 to $0.20 per share.

Guidance Assumption:

● Weighted average shares outstanding are expected to be approximately 32.1 million for the third quarter of fiscal 2023 and 32.3 million for the full fiscal year 2023.

**Non-GAAP Financial Measures**

This press release includes certain non-GAAP financial measures as supplemental information relating to our operating results, including non-GAAP total revenue that is only adjusted for constant currency to provide better visibility into the underlying business trends and non-GAAP net income. The non-GAAP net income measure is adjusted for stock-based compensation expense. eGain's management has analyzed the effect of these non-GAAP adjustments on our income tax provision and believes the change in our income tax provision would be minimal due to these non-GAAP adjustments being attributed to the U.S. jurisdiction where it has recorded full valuation allowance against the deferred taxes. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, or GAAP, and may be different from non-GAAP measures used by other companies. eGain's management uses these non-GAAP measures to compare our performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing our financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in our financial and operational decision-making. Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate our business. In addition, this presentation includes eGain's projected non-GAAP total revenue, a non-GAAP measure used to describe eGain's expected performance. We have not presented a reconciliation of this non-GAAP measure to eGain's projected total revenue, the most comparable GAAP financial measure, because the reconciliation could not be prepared without unreasonable effort. The information necessary to prepare the reconciliation is not available on a forward-looking basis and cannot be accurately predicted. The unavailable information could have a significant impact on the calculation of the comparable GAAP financial measure.

**Conference Call Information**

eGain will discuss its fiscal 2023 second quarter results today via teleconference at 2:00 p.m. Pacific Time. To access the live call, dial +1 844-481-2704 (U.S. toll free) or +1 412-317-0660 (International) and ask to join the eGain earnings call. A live and archived webcast of the call will also be accessible on the "Investor relations" section of our website at www.egain.com. In addition, a phone replay of the conference call will be available starting two hours after the call and remain in effect for one week. To access the phone replay, dial 877-344-7529 (U.S. toll free) or 412-317-0088 (International). The replay access code is 3626258.

**About eGain**

Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM and contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.egain.com for more information.

------

**Cautionary Note Regarding Forward-Looking Statements**

This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation our financial guidance for the third quarter of fiscal 2023 ending March 31, 2023 and fiscal 2023 full year ending June 30, 2023; our market opportunity; and expectations regarding our growth prospects for fiscal 2023 year ending June 30, 2023. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the third quarter of fiscal 2023 ending March 31, 2023, and fiscal 2023 full year ending June 30, 2023. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, financial condition, and prospects from the COVID-19 pandemic and related economic downturns, including but not limited to, its effect on customer demand for our products and services and the impact of potential delays in customer payments; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments, particularly in the current economic environment; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain's public filings, including eGain's annual report on Form 10-K filed on September 13, 2022 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission's web site at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. We assume no obligation and do not intend to update these forward-looking statements, except as required by law.

*eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corporation in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.*

**MKR Investor Relations**

Todd Kehrli or Jim Byers

Phone: 323-468-2300

Email: egan@mkr-group.com

------

**eGain Corporation**

**Condensed Consolidated Balance Sheets**

**(in thousands)**

**(unaudited)**

---

| | | |
|:---|:---|:---|
|  | **December 31,** <br>**2022** | **June 30,** <br>**2022** |
| **ASSETS** |  |  |
| Current assets: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Cash and cash equivalents | $80867 | $72173 |
| &nbsp;&nbsp;&nbsp;&nbsp;Restricted cash | 7 | 7 |
| &nbsp;&nbsp;&nbsp;&nbsp;Accounts receivable, less allowance for doubtful accounts of $166 and $123 as of December 31, 2022 and June 30, 2022, respectively | 16470 | 26961 |
| &nbsp;&nbsp;&nbsp;&nbsp;Costs capitalized to obtain revenue contracts, net | 1423 | 1487 |
| &nbsp;&nbsp;&nbsp;&nbsp;Prepaid expenses | 2135 | 2612 |
| &nbsp;&nbsp;&nbsp;&nbsp;Other current assets | 609 | 895 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total current assets | 101511 | 104135 |
| Property and equipment, net | 863 | 831 |
| Operating lease right-of-use assets | 3277 | 3850 |
| Costs capitalized to obtain revenue contracts, net of current portion | 2831 | 3136 |
| Goodwill | 13186 | 13186 |
| Other assets, net | 1007 | 871 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total assets | $122675 | $126009 |
| **LIABILITIES AND STOCKHOLDERS' EQUITY**  |  |  |
| Current liabilities: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Accounts payable | $1196 | $1706 |
| &nbsp;&nbsp;&nbsp;&nbsp;Accrued compensation | 6437 | 8708 |
| &nbsp;&nbsp;&nbsp;&nbsp;Accrued liabilities | 5095 | 4926 |
| &nbsp;&nbsp;&nbsp;&nbsp;Operating lease liabilities | 1005 | 1044 |
| &nbsp;&nbsp;&nbsp;&nbsp;Deferred revenue | 41768 | 45638 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total current liabilities | 55501 | 62022 |
| Deferred revenue, net of current portion | 2968 | 3785 |
| Operating lease liabilities, net of current portion | 2042 | 2537 |
| Other long-term liabilities | 793 | 808 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total liabilities | 61304 | 69152 |
| Stockholders' equity: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Common stock, par value $0.001 - authorized: 60,000 shares; outstanding: 32,131 and 31,930 shares as of December 31, 2022 and June 30, 2022, respectively | 32 | 32 |
| &nbsp;&nbsp;&nbsp;&nbsp;Additional paid-in capital | 397998 | 393157 |
| &nbsp;&nbsp;&nbsp;&nbsp;Notes receivable from stockholders | (96) | (95) |
| &nbsp;&nbsp;&nbsp;&nbsp;Accumulated other comprehensive loss | (2893) | (2687) |
| &nbsp;&nbsp;&nbsp;&nbsp;Accumulated deficit | (333670) | (333550) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total stockholders' equity  | 61371 | 56857 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total liabilities and stockholders' equity  | $122675 | $126009 |

---

------

**eGain Corporation**

**Condensed Consolidated Statements of Operations**

**(in thousands, except per share data)**

**(unaudited)**

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Three Months Ended**  | **Three Months Ended**  | **Six Months Ended**  | **Six Months Ended**  |
|  | **December 31,**  | **December 31,**  | **December 31,**  | **December 31,**  |
|  | **2022** | **2021** | **2022** | **2021** |
| **Revenue:** |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Subscription | $23614 | $21306 | $46537 | $41451 |
| &nbsp;&nbsp;&nbsp;&nbsp;Professional services | 1986 | 1787 | 3826 | 3092 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total revenue | 25600 | 23093 | 50363 | 44543 |
| &nbsp;&nbsp;&nbsp;&nbsp;Cost of revenue: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cost of subscription | 4424 | 3521 | 8402 | 7008 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cost of professional services | 2328 | 2580 | 4632 | 4392 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total cost of revenue | 6752 | 6101 | 13034 | 11400 |
| &nbsp;&nbsp;&nbsp;&nbsp;Gross profit | 18848 | 16992 | 37329 | 33143 |
| **Operating expenses:** |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Research and development | 7188 | 6186 | 14062 | 11795 |
| &nbsp;&nbsp;&nbsp;&nbsp;Sales and marketing | 8895 | 8155 | 18354 | 15558 |
| &nbsp;&nbsp;&nbsp;&nbsp;General and administrative | 2552 | 3281 | 5370 | 5730 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total operating expenses | 18635 | 17622 | 37786 | 33083 |
| Income (loss) from operations | 213 | (630) | (457) | 60 |
| Interest income | 529 | 2 | 815 | 4 |
| Other income (expense), net | (545) | (29) | 265 | (19) |
| Income (loss) before income tax provision | 197 | (657) | 623 | 45 |
| Income tax provision | (301) | (169) | (743) | (320) |
| Net loss | $(104) | $(826) | $(120) | $(275) |
| **Per share information:** |  |  |  |  |
| Loss per share: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Basic | $(0.00) | $(0.03) | $(0.00) | $(0.01) |
| &nbsp;&nbsp;&nbsp;&nbsp;Diluted | $(0.00) | $(0.03) | $(0.00) | $(0.01) |
| Weighted-average shares used in computation: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Basic | 32018 | 31430 | 31975 | 31355 |
| &nbsp;&nbsp;&nbsp;&nbsp;Diluted | 32018 | 31430 | 31975 | 31355 |
| Summary of stock-based compensation included in costs and expenses above: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Cost of revenue | $412 | $1006 | $842 | $1524 |
| &nbsp;&nbsp;&nbsp;&nbsp;Research and development | 553 | 988 | 1124 | 1527 |
| &nbsp;&nbsp;&nbsp;&nbsp;Sales and marketing | 292 | 750 | 823 | 1259 |
| &nbsp;&nbsp;&nbsp;&nbsp;General and administrative | 514 | 1077 | 1047 | 1618 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total stock-based compensation | $1771 | $3821 | $3836 | $5928 |

---

------

**eGain Corporation**

**GAAP to Non-GAAP Reconciliation Table**

**(in thousands, except per share data)**

**(unaudited)**

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Three Months Ended<br>December 31,** | **Three Months Ended<br>December 31,** | **Six Months Ended<br>December 31,** | **Six Months Ended<br>December 31,** |
|  | **2022** | **2021** | **2022** | **2021** |
| Income (loss) from operations | $213 | $(630) | $(457) | $60 |
| Add: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Stock-based compensation | 1771 | 3821 | 3836 | 5928 |
| Non-GAAP income from operations | $1984 | $3191 | $3379 | $5988 |
| Net loss | $(104) | $(826) | $(120) | $(275) |
| Add: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Stock-based compensation | 1771 | 3821 | 3836 | 5928 |
| Non-GAAP net income | $1667 | $2995 | $3716 | $5653 |
| **Per share information:** |  |  |  |  |
| Non-GAAP earnings per share: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Basic | $0.05 | $0.10 | $0.12 | $0.18 |
| &nbsp;&nbsp;&nbsp;&nbsp;Diluted | $0.05 | $0.09 | $0.11 | $0.17 |
| Weighted-average shares used in computation: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Basic | 32018 | 31430 | 31975 | 31355 |
| &nbsp;&nbsp;&nbsp;&nbsp;Diluted | 32870 | 32745 | 32881 | 32753 |

---

------

**eGain Corporation**

**Other GAAP to Non-GAAP Supplemental Financial Information**

**(in thousands)**

**(unaudited)**

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Three Months Ended<br>December 31,** | **Three Months Ended<br>December 31,** | **Growth Rates** | **Constant Currency Growth Rates [1]** |
|  | **2022** | **2021** |  |  |
| **Revenue:** |  |  |  |  |
| SaaS revenue | $23429 | $20451 | 15% | 18% |
| Legacy revenue | 185 | 855 | (78%) | (76%) |
| &nbsp;&nbsp;GAAP subscription | 23614 | 21306 | 11% | 15% |
| &nbsp;&nbsp;GAAP professional services | 1986 | 1787 | 11% | 14% |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total GAAP revenue | $25600 | $23093 | 11% | 15% |
| **SaaS and professional services revenue:** |  |  |  |  |
| SaaS revenue | $23429 | $20451 | 15% | 18% |
| Professional Services | 1986 | 1787 | 11% | 14% |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total SaaS and professional services revenue | $25415 | $22238 | 14% | 18% |
| **Cost of Revenue:** |  |  |  |  |
| &nbsp;&nbsp;GAAP subscription | $4424 | $3521 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP subscription | $4424 | $3521 |  |  |
| &nbsp;&nbsp;GAAP professional services | $2328 | $2580 |  |  |
| &nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Stock-based compensation | (412) | (1006) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP professional services | $1916 | $1574 |  |  |
| &nbsp;&nbsp;GAAP total cost of revenue | $6752 | $6101 |  |  |
| &nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Stock-based compensation | (412) | (1006) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP total cost of revenue | $6340 | $5095 | 24% | 28% |
| **Gross Profit:** |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP subscription | $19190 | $17785 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP professional services | 70 | 213 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP gross profit | $19260 | $17998 | 7% | 11% |
| **Operating expenses:** |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;GAAP research and development | $7188 | $6186 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stock-based compensation expense | (553) | (988) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP research and development | $6635 | $5198 | 28% | 31% |
| &nbsp;&nbsp;&nbsp;&nbsp;GAAP sales and marketing | $8895 | $8155 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stock-based compensation expense | (292) | (750) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP sales and marketing | $8603 | $7405 | 16% | 20% |
| &nbsp;&nbsp;&nbsp;&nbsp;GAAP general and administrative | $2552 | $3281 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stock-based compensation expense | (514) | (1077) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP general and administrative | $2038 | $2204 | (8%) | (5%) |
| &nbsp;&nbsp;&nbsp;&nbsp;GAAP operating expenses | $18635 | $17622 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stock-based compensation expense | (1359) | (2815) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP operating expenses | $17276 | $14807 | 17% | 20% |

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[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

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**eGain Corporation**

**Other GAAP to Non-GAAP Supplemental Financial Information**

**(in thousands)**

**(unaudited)**

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Six Months Ended<br>December 31,** | **Six Months Ended<br>December 31,** | **Growth Rates** | **Constant Currency Growth Rates [1]** |
|  | **2022** | **2021** |  |  |
| **Revenue:** |  |  |  |  |
| SaaS revenue | $46057 | $39645 | 16% | 20% |
| Legacy revenue | 480 | 1806 | (73%) | (69%) |
| &nbsp;&nbsp;GAAP subscription | 46537 | 41451 | 12% | 16% |
| &nbsp;&nbsp;GAAP professional services | 3826 | 3092 | 24% | 28% |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total GAAP revenue | $50363 | $44543 | 13% | 17% |
| **SaaS and professional services revenue:** |  |  |  |  |
| SaaS revenue | $46057 | $39645 | 16% | 20% |
| Professional Services | 3826 | 3092 | 24% | 28% |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total SaaS and professional services revenue | $49883 | $42737 | 17% | 21% |
| **Cost of Revenue:** |  |  |  |  |
| &nbsp;&nbsp;GAAP subscription | $8402 | $7008 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP subscription | $8402 | $7008 |  |  |
| &nbsp;&nbsp;GAAP professional services | $4632 | $4392 |  |  |
| &nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Stock-based compensation | (842) | (1524) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP professional services | $3790 | $2868 |  |  |
| &nbsp;&nbsp;GAAP total cost of revenue | $13034 | $11400 |  |  |
| &nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Stock-based compensation | (842) | (1524) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP total cost of revenue | $12192 | $9876 | 23% | 27% |
| **Gross Profit:** |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP subscription | $38135 | $34443 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP professional services | 36 | 224 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP gross profit | $38171 | $34667 | 10% | 14% |
| **Operating expenses:** |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;GAAP research and development | $14062 | $11795 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stock-based compensation expense | (1124) | (1527) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP research and development | $12938 | $10268 | 26% | 30% |
| &nbsp;&nbsp;&nbsp;&nbsp;GAAP sales and marketing | $18354 | $15558 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stock-based compensation expense | (823) | (1259) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP sales and marketing | $17531 | $14299 | 23% | 26% |
| &nbsp;&nbsp;&nbsp;&nbsp;GAAP general and administrative | $5370 | $5730 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stock-based compensation expense | (1047) | (1618) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP general and administrative | $4323 | $4112 | 5% | 8% |
| &nbsp;&nbsp;&nbsp;&nbsp;GAAP operating expenses | $37786 | $33083 |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Add back: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stock-based compensation expense | (2994) | (4404) |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Non-GAAP operating expenses | $34792 | $28679 | 21% | 25% |

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[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

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