# EDGAR Filing Document

**Accession Number:** 0001005757
**File Stem:** 0000950170-23-001606
**Filing Date:** 2023-2
**Character Count:** 63003
**Document Hash:** be83420d525cfe4f2a9f3f24b54c6533
**Contains OCR:** False
**Source Format:** 

## Filing Content

## Filing Summary
**0000950170-23-001606.hdr.sgml**: 20230201

**ACCESSION NUMBER**: 0000950170-23-001606

**CONFORMED SUBMISSION TYPE**: 8-K

**PUBLIC DOCUMENT COUNT**: 14

**CONFORMED PERIOD OF REPORT**: 20230201

**ITEM INFORMATION**: Results of Operations and Financial Condition

**ITEM INFORMATION**: Financial Statements and Exhibits

**FILED AS OF DATE**: 20230201

**DATE AS OF CHANGE**: 20230201

**FILER**: 

**COMPANY DATA:**
- **COMPANY CONFORMED NAME:** CSG SYSTEMS INTERNATIONAL INC
- **CENTRAL INDEX KEY:** 0001005757
- **STANDARD INDUSTRIAL CLASSIFICATION:** SERVICES-COMPUTER PROCESSING & DATA PREPARATION [7374]
- **IRS NUMBER:** 470783182
- **STATE OF INCORPORATION:** DE
- **FISCAL YEAR END:** 1231

**FILING VALUES:**
- **FORM TYPE:** 8-K
- **SEC ACT:** 1934 Act
- **SEC FILE NUMBER:** 000-27512
- **FILM NUMBER:** 23576907

**BUSINESS ADDRESS:**
- **STREET 1:** 169 INVERNESS DR W
- **STREET 2:** SUITE 300
- **CITY:** ENGLEWOOD
- **STATE:** CO
- **ZIP:** 80112
- **BUSINESS PHONE:** 3037962850

**MAIL ADDRESS:**
- **STREET 1:** 169 INVERNESS DR W
- **STREET 2:** SUITE 300
- **CITY:** ENGLEWOOD
- **STATE:** CO
- **ZIP:** 80112

?xml version="1.0" encoding="ASCII"? 8-K

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**UNITED STATES** 

**SECURITIES AND EXCHANGE COMMISSION** 

**Washington, D.C. 20549** 

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**FORM** 8-K

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**CURRENT REPORT** 

**PURSUANT TO SECTION 13 or 15(d) OF THE** 

**SECURITIES EXCHANGE ACT OF 1934** 

**Date of Report (Date of earliest event reported):** February 1, 2023

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CSG SYSTEMS INTERNATIONAL, INC.

**(Exact name of registrant as specified in its charter)** 

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---

| | | |
|:---|:---|:---|
| Delaware | 0-27512 | 47-0783182 |
| **(State or other jurisdiction**<br>**of incorporation)** | **(Commission**<br>**File Number)** | **(IRS Employer**<br>**Identification No.)** |
| <br>169 Inverness Dr W**,** Suite 300**,** Englewood**,** CO | <br>169 Inverness Dr W**,** Suite 300**,** Englewood**,** CO | <br>80112 |
| **(Address of principal executive offices)** | **(Address of principal executive offices)** | **(Zip Code)** |

---

**Registrant's telephone number, including area code: (**303**)** 200-2000

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Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instructions A.2. below):

☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) 

☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) 

☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) 

☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) 

Securities registered pursuant to Section 12(b) of the Act:

---

| | | |
|:---|:---|:---|
| **Title of each class** | **Trading**<br>**Symbol(s)** | **Name of each exchange on which registered** |
| Common Stock, Par Value $0.01 Per Share | CSGS | NASDAQ Stock Market **LLC.** |

---

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§ 230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§ 240.12b-2 of this chapter).

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

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**Item 2.02. Results of Operations and Financial Condition.** 

The following information is furnished pursuant to Item 2.02 (Results of Operations and Financial Condition). This information shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or incorporated in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

On February 1, 2023, CSG Systems International, Inc. ("CSG") issued a press release relating to the results of its operations for the quarter and year ended December 31, 2022. A copy of such press release is attached to this Form 8-K as Exhibit 99.1 and hereby incorporated by reference.

In the attached press release, CSG makes reference to non-GAAP financial measures. Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. There are limitations with the use of non-GAAP financial measures since they are not based on any comprehensive set of accounting rules or principles, and the way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures. A more detailed discussion of CSG's use of non-GAAP financial measures, to include reconciliations of the non-GAAP financial measures to the comparable GAAP financial measures, is contained in the attached press release and is posted to the Company's website at www.csgi.com.

 **9.01. Financial Statements and Exhibits.** 

(d) Exhibits

99.1 [<u>Press release of CSG Systems International, Inc. dated February 1, 2023</u>](csgs-ex99_1.htm) <br> 104 Cover Page Interactive Data File (embedded within the Inline XBRL document)

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**EXHIBIT 99.1**

**SIGNATURES** 

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

---

| | | | |
|:---|:---|:---|:---|
|  |  |  | **CSG SYSTEMS INTERNATIONAL, INC.** |
| Date: | February 1, 2023 | By:  | /s/ David N. Schaaf |
|  |  |  | David N. Schaaf<br>Chief Accounting Officer |

---

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## Exhibit 99.1

**EXHIBIT 99.1**

![img210581129_0.jpg](img210581129_0.jpg)

FOR IMMEDIATE RELEASE

**PRESS RELEASE**

**CSG Systems INTERNATIONAL reports** 

**FOURTH Quarter AND FULL YEAR 2022 RESULTS**

**Returned over $120 million to Shareholders in 2022 including Repurchasing 1.5 Million Shares** 

**Increased Dividend Payout in 2023 by 6%; Marks 10**<sup>th</sup> **Consecutive Year of Increased Payout**

**Substantially Completed Charter Subscriber Migration from a Competitor's System** 

**2023 Revenue Growth Anticipated to Accelerate; Mid-point of Guidance Implies 5.5% YoY Growth**

**DENVER--(February 1, 2023)** — CSG (NASDAQ: CSGS) today reported results for the quarter and year ended December 31, 2022.

**<u>Financial Results:</u>** 

Fourth quarter 2022 financial results:

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Total revenue was **$289.9 million**.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•GAAP operating income was **$35.1 million**, or an operating margin of **12.1%**, and non-GAAP operating income was **$45.2 million**, or a non-GAAP adjusted operating margin of **16.8%**.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•GAAP earnings per diluted share (EPS) was **$0.66** and non-GAAP EPS was **$0.84**.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Cash flows from operations were **$54.0 million**, with non-GAAP free cash flow of **$48.6 million**.

Full year 2022 financial results:

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Total revenue was **$1.09 billion**.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•GAAP operating income was **$78.7 million**, or an operating margin of **7.2%**, and non-GAAP operating income was **$168.8 million**, or a non-GAAP adjusted operating margin of **16.6%**.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•GAAP EPS was **$1.41** and non-GAAP EPS was **$3.61**.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Cash flows from operations were **$63.6 million**, with non-GAAP free cash flow of **$26.6 million**.

------

**CSG Systems International, Inc.**

**February 1, 2023**

**Page 2**

**<u>Shareholder Returns:</u>** 

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•In November 2022, CSG declared its quarterly cash dividend of **$0.265** per share of common stock, or a total of approximately **$8 million**, to shareholders, bringing total 2022 dividends to approximately **$34 million**.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•In January 2023, CSG's Board of Directors approved a **6%** increase in CSG's cash dividend, with quarterly payments of **$0.28** per share of common stock to be paid in March 2023.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•During the fourth quarter and full year 2022, CSG repurchased under its stock repurchase program, approximately **384,000 shares** of its common stock for approximately **$22 million** and approximately **1,498,000 shares** of its common stock for approximately **$88 million**, respectively.

"After hitting some headwinds in the first half of 2022, Team CSG delivered strong, healthy revenue growth in the second half, including 6.1% sequential quarter-over-quarter growth in Q4. Further, on the back of our timely Operating Margin Improvement Initiative, we reported non-GAAP adjusted operating margin of 16.6% for full-year 2022. Plus, we continue to return capital to shareholders in the form of buybacks and dividends, having delivered over $120 million in shareholder remuneration in 2022. On this front, we are also pleased to announce our 10<sup>th</sup> consecutive year of increasing dividend payout in 2023," said Brian Shepherd, President and Chief Executive Officer of CSG. "Looking forward, we anticipate accelerating revenue growth in 2023 coupled with non-GAAP adjusted operating margins in the range of 16.5% to 17.0%."

**<u>Financial Overview (unaudited)</u>** 

(in thousands, except per share amounts and percentages):

---

| | | | | | | |
|:---|:---|:---|:---|:---|:---|:---|
|  | **Quarter Ended December 31,** | **Quarter Ended December 31,** | **Quarter Ended December 31,** | **Year Ended December 31,** | **Year Ended December 31,** | **Year Ended December 31,** |
|  |  |  | **Percent** |  |  | **Percent** |
|  | **2022** | **2021** | **Changed** | **2022** | **2021** | **Changed** |
| **GAAP Results:** |  |  |  |  |  |  |
| &nbsp;&nbsp;Revenue | $289876 | $275025 | 5.4% | $1089752 | $1046487 | 4.1% |
| &nbsp;&nbsp;Operating Income | 35072 | 27880 | 25.8% | 78747 | 124186 | (36.6%) |
| &nbsp;&nbsp;Operating Margin Percentage | 12.1% | 10.1% |  | 7.2% | 11.9% |  |
| &nbsp;&nbsp;EPS | $0.66 | $0.54 | 22.2% | $1.41 | $2.26 | (37.6%) |
| **Non-GAAP Results:** |  |  |  |  |  |  |
| &nbsp;&nbsp;Operating Income | $45157 | $40152 | 12.5% | $168830 | $161713 | 4.4% |
| &nbsp;&nbsp;Adjusted Operating Margin Percentage | 16.8% | 15.6% |  | 16.6% | 16.5% |  |
| &nbsp;&nbsp;EPS | $0.84 | $0.83 | 1.2% | $3.61 | $3.35 | 7.8% |

---

For additional information and reconciliations regarding CSG's use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG's website at csgi.com.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 3**

**<u>Results of Operations</u>** 

<u>GAAP Results:</u> Total revenue for the fourth quarter of 2022 was $289.9 million, a 5.4% increase when compared to revenue of $275.0 million for the fourth quarter of 2021. Total revenue for the full year 2022 was $1,089.8 million, a 4.1% increase when compared to revenue of $1,046.5 million for the full year 2021. The increases in revenue can be primarily attributed to the continued growth of CSG's revenue management solutions, as the majority of the increases were attributed to organic growth for the full year, resulting mainly from increased payments volumes, conversions of customer accounts onto CSG solutions, and other ancillary services.

GAAP operating income for the fourth quarter of 2022 was $35.1 million, or 12.1% of total revenue, compared to $27.9 million, or 10.1% of total revenue, for the fourth quarter of 2021. GAAP operating income for the full year 2022 was $78.7 million, or 7.2% of total revenue, compared to $124.2 million, or 11.9% of total revenue, for the full year 2021. The decrease in full year operating income can be primarily attributed to the $41.4 million increase in restructuring and reorganization charges related mainly to an operating margin improvement initiative that began in the second quarter of 2022.

GAAP EPS for the fourth quarter of 2022 was $0.66, as compared to $0.54 for the fourth quarter of 2021. GAAP EPS for the full year 2022 was $1.41, compared to $2.26 for the full year 2021. The decrease in full year GAAP EPS is mainly due to the impact of the restructuring and reorganization charges, discussed above.

<u>Non-GAAP Results:</u> Non-GAAP operating income for the fourth quarter of 2022 was $45.2 million, or a non-GAAP adjusted operating margin of 16.8%, compared to $40.2 million, or a non-GAAP adjusted operating margin of 15.6% for the fourth quarter of 2021. Non-GAAP operating income for the full year 2022 was $168.8 million, or a non-GAAP adjusted operating margin of 16.6%, compared to $161.7 million, or a non-GAAP adjusted operating margin of 16.5% for the full year 2021. The increases in non-GAAP operating income and non-GAAP adjusted operating margin can be mainly attributed to the higher revenue along with the margin improvement initiatives, mentioned above.

Non-GAAP EPS for the fourth quarter of 2022 was $0.84 compared to $0.83 for the fourth quarter of 2021. Non-GAAP EPS for the full year 2022 was $3.61 compared to $3.35 for the full year 2021. The increase in full year non-GAAP EPS is mainly due to the higher operating income in 2022, discussed above, favorable foreign currency movements, and lower outstanding shares as a result of share repurchases.

**<u>Balance Sheet and Cash Flows</u>** 

Cash, cash equivalents and short-term investments as of December 31, 2022 were $150.4 million compared to $147.3 million as of September 30, 2022 and $233.7 million as of December 31, 2021. CSG had net cash flows from operations for the fourth quarters ended December 31, 2022 and 2021 of $54.0 million and $51.9 million, respectively, and had non-GAAP free cash flow of $48.6 million and $47.9 million, respectively. For the year ended December 31, 2022 and 2021, CSG generated net cash flows from operations of $63.6 million and $140.2 million, respectively, and had non-GAAP free cash flow of $26.6 million and $113.7 million, respectively.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 4**

**<u>Summary of Financial Guidance</u>** 

CSG's financial guidance for the full year 2023 is as follows:

---

| | |
|:---|:---|
| **GAAP Measures:** |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Revenue | $1,130 - $1,170 million |
| **Non-GAAP Measures:** |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Adjusted Operating Margin Percentage | 16.5% - 17.0% |
| &nbsp;&nbsp;&nbsp;&nbsp;EPS | $3.35 - $3.65 |
| &nbsp;&nbsp;&nbsp;&nbsp;Adjusted EBITDA | $231 - $242 million |
| &nbsp;&nbsp;&nbsp;&nbsp;Free Cash Flow | $80 - $120 million |

---

For additional information and reconciliations regarding CSG's use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG's website at csgi.com.

**<u>Conference Call</u>** 

CSG will host a conference call on Wednesday, February 1, 2023 at 5:00 p.m. ET, to discuss CSG's fourth quarter and full year results for 2022. The call will be carried live and archived on the Internet. A link to the conference call is available at http://ir.csgi.com<u>.</u> In addition, to reach the conference by phone, call 1-888-412-4131 and use the passcode 2327393.

**<u>Additional Information</u>** 

For information about CSG, please visit CSG's web site at csgi.com. Additional information can be found in the Investor Relations section of the website.

**<u>About CSG</u>**

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future, and tap into guidance along the way from our more than 5k-strong experienced global CSG services team.

Want to learn more about how to be a change maker and industry shaper like our 1,000-plus clients? Visit csgi.com to learn more.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 5**

**<u>Forward-Looking Statements</u>** 

This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. Some of these key factors include, but are not limited to the following items:

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG derives approximately forty percent of its revenue from its two largest customers;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Fluctuations in credit market conditions, general global economic and political conditions, and foreign currency exchange rates;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's ability to maintain a reliable, secure computing environment;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Continued market acceptance of CSG's products and services;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's ability to continuously develop and enhance products in a timely, cost-effective, technically advanced and competitive manner;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's ability to deliver its solutions in a timely fashion within budget, particularly large and complex software implementations;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's dependency on the global telecommunications industry, and in particular, the North American telecommunications industry;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's ability to meet its financial expectations;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Increasing competition in CSG's market from companies of greater size and with broader presence;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's ability to successfully integrate and manage acquired businesses or assets to achieve expected strategic, operating and financial goals;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's ability to protect its intellectual property rights;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's ability to conduct business in the international marketplace;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's ability to comply with applicable U.S. and International laws and regulations; and

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•CSG's business may be disrupted, and its results of operations and cash flows adversely affected by the COVID-19 pandemic.

This list is not exhaustive, and readers are encouraged to review the additional risks and important factors described in CSG's reports on Forms 10-K and 10-Q and other filings made with the SEC.

For more information, contact:

John Rea, Investor Relations

(210) 687-4409

E-mail: <u>john.rea@csgi.com</u>

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 6**

**CSG SYSTEMS INTERNATIONAL, INC.**

**CONDENSED CONSOLIDATED BALANCE SHEETS-UNAUDITED** 

**(in thousands)**

---

| | | |
|:---|:---|:---|
|  | **December 31,** | **December 31,** |
|  | **2022** | **2021** |
| **<u>ASSETS</u>** |  |  |
| Current assets: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cash and cash equivalents | $150365 | $205635 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Short-term investments | 71 | 28037 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total cash, cash equivalents and short-term investments | 150436 | 233672 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Settlement and merchant reserve assets | 238653 | 186267 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trade accounts receivable: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Billed, net of allowance of $5,528 and $4,250 | 274189 | 244317 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Unbilled | 52830 | 35802 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Income taxes receivable | 1270 | 6414 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Other current assets | 48577 | 41727 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total current assets | 765955 | 748199 |
| Non-current assets: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Property and equipment, net of depreciation of $105,466 and $111,244 | 71787 | 73580 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Operating lease right-of-use assets | 49687 | 86034 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Software, net of amortization of $150,337 and $152,283 | 22774 | 29757 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Goodwill | 304036 | 321330 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Acquired customer contracts, net of amortization of $120,080 and $114,166 | 45417 | 57207 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer contract costs, net of amortization of $30,601 and $32,410 | 54735 | 46618 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deferred income taxes | 26206 | 8584 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Other assets | 7956 | 15840 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total non-current assets | 582598 | 638950 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total assets | $1348553 | $1387149 |
| **<u>LIABILITIES AND STOCKHOLDERS' EQUITY</u>** |  |  |
| Current liabilities: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Current portion of long-term debt | $37500 | $237500 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Operating lease liabilities | 21012 | 23270 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer deposits | 40472 | 43546 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trade accounts payable | 47720 | 35397 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accrued employee compensation | 68321 | 91115 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Settlement and merchant reserve liabilities | 237810 | 185276 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deferred revenue | 46033 | 53748 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Income taxes payable | 5455 | 398 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Other current liabilities | 22886 | 24852 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total current liabilities | 527209 | 695102 |
| Non-current liabilities: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Long-term debt, net of unamortized discounts of $2,656 and $3,406 | 375469 | 137219 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Operating lease liabilities | 53207 | 70068 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deferred revenue | 21991 | 19599 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Income taxes payable | 3410 | 4058 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deferred income taxes | 117 | 7752 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Other non-current liabilities | 11901 | 13107 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total non-current liabilities | 466095 | 251803 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total liabilities | 993304 | 946905 |
| Stockholders' equity: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding | - | - |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Common stock, par value $.01 per share; 100,000 shares authorized; 31,269 and 32,495 shares<br>&nbsp;&nbsp;&nbsp;&nbsp; outstanding | 708 | 705 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Additional paid-in capital | 495189 | 488303 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Treasury stock, at cost; 38,210 and 36,713 shares | (1018034) | (930106) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accumulated other comprehensive income (loss): |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Unrealized gain (loss) on short-term investments, net of tax | 1 | (6) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cumulative foreign currency translation adjustments | (58830) | (38347) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accumulated earnings | 936215 | 916060 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total CSG stockholders' equity | 355249 | 436609 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Noncontrolling interest | - | 3635 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total stockholders' equity | 355249 | 440244 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total liabilities and stockholders' equity | $1348553 | $1387149 |

---

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 7**

**CSG SYSTEMS INTERNATIONAL, INC.**

**CONDENSED CONSOLIDATED STATEMENTS OF INCOME-UNAUDITED** 

**(in thousands, except per share amounts)** 

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Quarter Ended** | **Quarter Ended** | **Year Ended** | **Year Ended** |
|  | **December 31, 2022** | **December 31, 2021** | **December 31, 2022** | **December 31, 2021** |
| Revenue | $289876 | $275025 | $1089752 | $1046487 |
| Cost of revenue (exclusive of depreciation, shown separately below) | 150154 | 142026 | 565168 | 543211 |
| Other operating expenses: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Research and development | 34548 | 35341 | 137913 | 134691 |
| &nbsp;&nbsp;&nbsp;&nbsp;Selling, general and administrative | 64185 | 61706 | 238018 | 214694 |
| &nbsp;&nbsp;&nbsp;&nbsp;Depreciation | 5913 | 6231 | 23598 | 24835 |
| &nbsp;&nbsp;&nbsp;&nbsp;Restructuring and reorganization charges | 4 | 1841 | 46308 | 4870 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total operating expenses | 254804 | 247145 | 1011005 | 922301 |
| Operating income | 35072 | 27880 | 78747 | 124186 |
| Other income (expense): |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Interest expense | (6146) | (3708) | (16432) | (14569) |
| &nbsp;&nbsp;&nbsp;&nbsp;Amortization of original issue discount | - | (671) | - | (3021) |
| &nbsp;&nbsp;&nbsp;&nbsp;Interest and investment income, net | 340 | 79 | 877 | 365 |
| &nbsp;&nbsp;&nbsp;&nbsp;Loss on derivative liability upon debt conversion | - | - | (7456) | - |
| &nbsp;&nbsp;&nbsp;&nbsp;Other, net | (999) | 515 | 5045 | (6015) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Total other | (6805) | (3785) | (17966) | (23240) |
| Income before income taxes | 28267 | 24095 | 60781 | 100946 |
| &nbsp;&nbsp;&nbsp;&nbsp;Income tax provision | (8118) | (6846) | (16721) | (28615) |
| Net income | $20149 | $17249 | $44060 | $72331 |
| Weighted-average shares outstanding: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Basic | 30455 | 31628 | 31028 | 31776 |
| &nbsp;&nbsp;&nbsp;&nbsp;Diluted | 30732 | 31939 | 31298 | 32010 |
| Earnings per common share: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Basic | $0.66 | $0.55 | $1.42 | $2.28 |
| &nbsp;&nbsp;&nbsp;&nbsp;Diluted | 0.66 | 0.54 | 1.41 | 2.26 |

---

------

**CSG Systems International, Inc.**

**February 1, 2023**

**Page 8**

**CSG SYSTEMS INTERNATIONAL, INC.** 

**CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS-UNAUDITED** 

**(in thousands)**

---

| | | |
|:---|:---|:---|
|  | **Year Ended** | **Year Ended** |
|  | **December 31, 2022** | **December 31, 2021** |
| Cash flows from operating activities: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Net income | $44060 | $72331 |
| &nbsp;&nbsp;&nbsp;&nbsp;Adjustments to reconcile net income to net cash provided by operating activities- |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Depreciation | 27967 | 24835 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Amortization | 48984 | 47966 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Amortization of original issue discount | - | 3021 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Asset impairment | 31761 | 1270 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Loss on short-term investments and other | 18 | (294) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Loss on derivative liability upon debt conversion | 7456 | - |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Loss on extinguishment of debt | - | 132 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Loss on acquisition of controlling interest | - | 6180 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Unrealized foreign currency transactions gains, net | (103) | (424) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deferred income taxes | (27627) | 2388 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Stock-based compensation | 27243 | 21400 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Subtotal | 159759 | 178805 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Changes in operating assets and liabilities, net of acquired amounts: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trade accounts receivable, net | (51005) | (10278) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Other current and non-current assets and liabilities | (12833) | (1527) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Income taxes payable/receivable | 9336 | (10174) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trade accounts payable and accrued liabilities | (36971) | (15607) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deferred revenue | (4689) | (996) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Net cash provided by operating activities | 63597 | 140223 |
| Cash flows from investing activities: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Purchases of software, property and equipment | (36991) | (26562) |
| &nbsp;&nbsp;&nbsp;&nbsp;Purchases of short-term investments | - | (66970) |
| &nbsp;&nbsp;&nbsp;&nbsp;Proceeds from sale/maturity of short-term investments | 27953 | 90452 |
| &nbsp;&nbsp;&nbsp;&nbsp;Acquisition of and investments in business, net of cash acquired | - | (63626) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Net cash used in investing activities | (9038) | (66706) |
| Cash flows from financing activities: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Proceeds from issuance of common stock | 2969 | 2610 |
| &nbsp;&nbsp;&nbsp;&nbsp;Payment of cash dividends | (33475) | (32587) |
| &nbsp;&nbsp;&nbsp;&nbsp;Repurchase of common stock | (96720) | (42253) |
| &nbsp;&nbsp;&nbsp;&nbsp;Deferred acquisition payments | (2314) | - |
| &nbsp;&nbsp;&nbsp;&nbsp;Proceeds from long-term debt | 290000 | 150000 |
| &nbsp;&nbsp;&nbsp;&nbsp;Payments on long-term debt | (264801) | (128438) |
| &nbsp;&nbsp;&nbsp;&nbsp;Payments of deferred financing costs | - | (3000) |
| &nbsp;&nbsp;&nbsp;&nbsp;Settlement and merchant reserve activity | 52656 | 20277 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Net cash used in financing activities | (51685) | (33391) |
| &nbsp;&nbsp;&nbsp;&nbsp;Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash | (5758) | (2954) |
| Net increase (decrease) in cash, cash equivalents and restricted cash | (2884) | 37172 |
| Cash, cash equivalents and restricted cash, beginning of period | 391902 | 354730 |
| Cash, cash equivalents and restricted cash, end of period | $389018 | $391902 |
| Supplemental disclosures of cash flow information: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Cash paid during the period for- |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Interest | $18314 | $12882 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Income taxes | 34671 | 36690 |
| Reconciliation of cash, cash equivalents and restricted cash: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Cash and cash equivalents | $150365 | $205635 |
| &nbsp;&nbsp;&nbsp;&nbsp;Settlement and merchant reserve assets | 238653 | 186267 |
| &nbsp;&nbsp;&nbsp;Total cash, cash equivalents and restricted cash | $389018 | $391902 |

---

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 9**

**EXHIBIT 1**

**CSG SYSTEMS INTERNATIONAL, INC.** 

**SUPPLEMENTAL REVENUE ANALYSIS** 

**<u>Revenue by Significant Customers: 10% or more of Revenue</u>**

---

| | | | | | | |
|:---|:---|:---|:---|:---|:---|:---|
|  | **Quarter Ended** | **Quarter Ended** | **Quarter Ended** | **Quarter Ended** | **Quarter Ended** | **Quarter Ended** |
|  | **December 31, 2022** | **December 31, 2022** | **September 30, 2022** | **September 30, 2022** | **December 31, 2021** | **December 31, 2021** |
|  | **Amount** | **% of Revenue** | **Amount** | **% of Revenue** | **Amount** | **% of Revenue** |
| Charter | $58006 | 20% | $57974 | 21% | $57332 | 21% |
| Comcast | 55383 | 19% | 53533 | 20% | 54861 | 20% |

---

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Year Ended** | **Year Ended** | **Year Ended** | **Year Ended** |
|  | **December 31, 2022** | **December 31, 2022** | **December 31, 2021** | **December 31, 2021** |
|  | **Amount** | **% of Revenue** | **Amount** | **% of Revenue** |
| Charter | $221222 | 20% | $221148 | 21% |
| Comcast | 214359 | 20% | 215944 | 21% |

---

**<u>Revenue by Vertical</u>** 

---

| | | | |
|:---|:---|:---|:---|
|  | **Quarter Ended** | **Quarter Ended** | **Quarter Ended** |
|  | **December 31,** | **September 30,** | **December 31,** |
|  | **2022** | **2022** | **2021** |
| &nbsp;&nbsp;Broadband/Cable/Satellite | 53% | 55% | 55% |
| &nbsp;&nbsp;Telecommunications | 20% | 20% | 20% |
| &nbsp;&nbsp;All other | 27% | 25% | 25% |
| &nbsp;&nbsp;&nbsp;&nbsp;Total revenue | 100% | 100% | 100% |

---

---

| | | |
|:---|:---|:---|
|  | **Year Ended** | **Year Ended** |
|  | **December 31,** | **December 31,** |
|  | **2022** | **2021** |
| &nbsp;&nbsp;Broadband/Cable/Satellite | 54% | 57% |
| &nbsp;&nbsp;Telecommunications | 20% | 19% |
| &nbsp;&nbsp;All other | 26% | 24% |
| &nbsp;&nbsp;&nbsp;&nbsp;Total revenue | 100% | 100% |

---

**<u>Revenue by Geography</u>** 

---

| | | | |
|:---|:---|:---|:---|
|  | **Quarter Ended** | **Quarter Ended** | **Quarter Ended** |
|  | **December 31,** | **September 30,** | **December 31,** |
|  | **2022** | **2022** | **2021** |
| Americas | 86% | 86% | 83% |
| Europe, Middle East and Africa | 9% | 10% | 13% |
| Asia Pacific | 5% | 4% | 4% |
| &nbsp;&nbsp;Total revenue | 100% | 100% | 100% |

---

---

| | | |
|:---|:---|:---|
|  | **Year Ended** | **Year Ended** |
|  | **December 31,** | **December 31,** |
|  | **2022** | **2021** |
| Americas | 85% | 85% |
| Europe, Middle East and Africa | 11% | 11% |
| Asia Pacific | 4% | 4% |
| &nbsp;&nbsp;Total revenue | 100% | 100% |

---

------

**CSG Systems International, Inc.**

**February 1, 2023**

**Page 10**

**EXHIBIT 2**

**CSG SYSTEMS INTERNATIONAL, INC.** 

**DISCLOSURES FOR NON-GAAP FINANCIAL MEASURES** 

**<u>Use of Non-GAAP Financial Measures and Limitations</u>** 

To supplement its condensed consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP), CSG uses non-GAAP operating income, non-GAAP adjusted operating margin percentage, non-GAAP EPS, non-GAAP adjusted EBITDA, and non-GAAP free cash flow. CSG believes that these non-GAAP financial measures, when reviewed in conjunction with its GAAP financial measures, provide investors with greater transparency to the information used by CSG's management in its financial and operational decision making. CSG uses these non-GAAP financial measures for the following purposes:

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Certain internal financial planning, reporting, and analysis;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Forecasting and budgeting;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Certain management compensation incentives; and

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Communications with CSG's Board of Directors, stockholders, financial analysts, and investors.

These non-GAAP financial measures are provided with the intent of providing investors with the following information:

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•A more complete understanding of CSG's underlying operational results, trends, and cash generating capabilities;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Consistency and comparability with CSG's historical financial results; and

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Comparability to similar companies, many of which present similar non-GAAP financial measures to investors.

Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. Limitations with the use of non-GAAP financial measures include the following items:

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Non-GAAP financial measures are not based on any comprehensive set of accounting rules or principles;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•The way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Non-GAAP financial measures do not include all items of income and expense that affect CSG's operations and that are required by GAAP to be included in financial statements;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Certain adjustments to CSG's non-GAAP financial measures result in the exclusion of items that are recurring and will be reflected in CSG's financial statements in future periods; and

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;•Certain charges excluded from CSG's non-GAAP financial measures are cash expenses, and therefore do impact CSG's cash position.

CSG compensates for these limitations by relying primarily on its GAAP results and using non-GAAP financial measures as a supplement only. Additionally, CSG provides specific information regarding the treatment of GAAP amounts considered in preparing the non-GAAP financial measures and reconciles each non-GAAP financial measure to the most directly comparable GAAP measure.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 11**

**<u>Non-GAAP Financial Measures: Basis of Presentation</u>** 

The table below outlines the exclusions from CSG's non-GAAP financial measures:

---

| | | | |
|:---|:---|:---|:---|
| **Non-GAAP Exclusions** | **Operating Income** | **Adjusted Operating Margin Percentage** | **EPS** |
| &nbsp;&nbsp;&nbsp;&nbsp;Transaction fees |  | X |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Restructuring and reorganization charges | X | X | X |
| &nbsp;&nbsp;&nbsp;&nbsp;Executive transition costs | X | X | X |
| &nbsp;&nbsp;&nbsp;&nbsp;Acquisition-related expenses: |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Amortization of acquired intangible assets | X | X | X |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Transaction-related costs | X | X | X |
| &nbsp;&nbsp;&nbsp;&nbsp;Stock-based compensation | X | X | X |
| &nbsp;&nbsp;&nbsp;&nbsp;Amortization of original issue discount ("OID") |  |  | X |
| &nbsp;&nbsp;&nbsp;&nbsp;Gain (loss) on debt extinguishment/conversion |  |  | X |
| &nbsp;&nbsp;&nbsp;&nbsp;Gain (loss) on acquisitions or dispositions |  |  | X |
| &nbsp;&nbsp;&nbsp;&nbsp;Unusual income tax matters |  |  | X |

---

CSG believes that excluding certain items in calculating its non-GAAP financial measures provides meaningful supplemental information regarding CSG's performance and these items are excluded for the following reasons:

&nbsp;&nbsp;&nbsp;&nbsp;•Transaction fees are primarily comprised of fees paid to third-party payment processors and financial institutions and interchange fees under CSG's payment services contracts. Transaction fees are included in revenue in CSG's Income Statement (and not netted against revenue) because CSG maintains control and acts as principal over the integrated service provided under its payment services customer contracts. However, CSG excludes expense associated with transaction fees from the numerator and denominator in calculating its non-GAAP adjusted operating margin percentage in order to provide comparability with historical and future periods and with its peer group and competitors.

&nbsp;&nbsp;&nbsp;&nbsp;•Restructuring and reorganization charges are expenses that result from cost reduction initiatives and/or significant changes to CSG's business, to include such things as involuntary employee terminations, changes in management structure, divestitures of businesses, facility consolidations and abandonments, and fundamental reorganizations impacting operational focus and direction. These charges are not considered reflective of CSG's recurring business operating results. The exclusion of these items in calculating CSG's non-GAAP financial measures allows management and investors an additional means to compare CSG's current financial results with historical and future periods.

&nbsp;&nbsp;&nbsp;&nbsp;•Executive transition costs include expenses incurred related to a departure of a CSG executive officer under the terms of the related separation agreement. These types of costs are not considered reflective of CSG's recurring business operating results. The exclusion of these costs in calculating CSG's non-GAAP financial measures allows management and investors an additional means to compare CSG's current financial results with historical and future periods.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 12**

&nbsp;&nbsp;&nbsp;&nbsp;•Acquisition-related expenses include amortization of acquired intangible assets and transaction-related costs, to include earn-out compensation. Transaction-related costs, which typically include expenses related to legal, accounting, and other professional services, are direct and incremental expenses related to business acquisitions, and thus, are not considered reflective of CSG's recurring business operating results. The total amount of acquisition-related expenses can vary significantly between periods based on the number and size of acquisition activities, previously acquired intangible assets becoming fully amortized, and ultimate realization of earn-out compensation. In addition, the timing of these expenses may not directly correlate with underlying performance of the CSG's operations. Therefore, the exclusion of acquisition-related expenses in calculating CSG's non-GAAP financial measures allows management and investors an additional means to compare CSG's current financial results with historical and future periods.

&nbsp;&nbsp;&nbsp;&nbsp;•Stock-based compensation results from CSG's issuance of equity awards to its employees under incentive compensation programs. The amount of this incentive compensation in any period is not generally linked to the level of performance by employees or CSG. The exclusion of these expenses in calculating CSG's non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to compensation included in CSG's results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSG's business.

&nbsp;&nbsp;&nbsp;&nbsp;•The convertible notes OID is the result of allocating a portion of the principal balance of the debt at issuance to the equity component of the instrument, as required under current accounting rules. This OID is then amortized to interest expense over the life of the respective convertible debt instrument. The interest expense related to the amortization of the OID is a non-cash expense, and therefore, the exclusion of this item allows investors to further evaluate the cash interest costs of CSG's convertible notes for cash flow, liquidity, and debt service purposes.

&nbsp;&nbsp;&nbsp;&nbsp;•Gains and losses related to the extinguishment/conversion of debt can be as a result of the refinancing of CSG's credit agreement and/or repurchase, conversion, or settlement of CSG's convertible notes. These activities, to include any derivative activity related to debt conversions, are not considered reflective of CSG's recurring business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of these items allows investors to further evaluate the cash impact of these activities for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG's non-GAAP EPS allows management and investors an additional means to compare CSG's current operating results with historical and future periods.

&nbsp;&nbsp;&nbsp;&nbsp;•Gains or losses related to the acquisition or disposition of certain of CSG's business activities are not considered reflective of CSG's recurring business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of these items allows investors to further evaluate the cash impact of these activities for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG's non-GAAP EPS allows management and investors an additional means to compare CSG's current operating results with historical and future periods.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 13**

&nbsp;&nbsp;&nbsp;&nbsp;•Unusual items within CSG's quarterly and/or annual income tax expense can occur from such things as income tax accounting timing matters, income taxes related to unusual events, or as a result of different treatment of certain items for book accounting and income tax purposes. Consideration of such items in calculating CSG's non-GAAP financial measures allows management and investors an additional means to compare CSG's current financial results with historical and future periods.

CSG also reports non-GAAP adjusted EBITDA and non-GAAP free cash flow. Management believes non-GAAP adjusted EBITDA is a useful measure to investors in evaluating CSG's operating performance, debt servicing capabilities, and enterprise valuation. CSG defines non-GAAP adjusted EBITDA as income before interest, income taxes, depreciation, amortization, stock-based compensation, foreign currency transaction adjustments, acquisition-related expenses, and unusual items, such as restructuring and reorganization charges, executive transition costs, gains and losses related to the extinguishment of debt, and gains and losses on acquisitions or dispositions, as discussed above. Additionally, management uses non-GAAP free cash flow, among other measures, to assess its financial performance and cash generating capabilities, and believes that it is useful to investors because it shows CSG's cash available to service debt, make strategic acquisitions and investments, repurchase its common stock, pay cash dividends, and fund ongoing operations. CSG defines non-GAAP free cash flow as net cash flows from operating activities less the purchases of software, property and equipment.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 14**

**<u>Non-GAAP Financial Measures</u>** 

<u>Non-GAAP Operating Income and Non-GAAP Adjusted Operating Margin Percentage:</u> 

The reconciliation of GAAP operating income to non-GAAP operating income, and calculation of CSG' non-GAAP adjusted operating margin percentage, for the indicated periods are as follows (in thousands, except percentages):

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Quarter Ended** <br>**December 31,** | **Quarter Ended** <br>**December 31,** | **Year Ended** <br>**December 31,** | **Year Ended** <br>**December 31,** |
|  | **2022** | **2021** | **2022** | **2021** |
| **<u>Non-GAAP Operating Income</u>** |  |  |  |  |
| GAAP operating income | $35072 | $27880 | $78747 | $124186 |
| Restructuring and reorganization charges (1) | 4 | 1841 | 46308 | 4870 |
| Executive transition costs | - | 443 | 1302 | 503 |
| Acquisition-related expenses: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Amortization of acquired intangible assets | 3338 | 3573 | 14355 | 11645 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Transaction-related costs | (296) | 313 | 173 | (1071) |
| Stock-based compensation (1) | 7039 | 6102 | 27945 | 21580 |
| Non-GAAP operating income | $45157 | $40152 | $168830 | $161713 |
| **<u>Non-GAAP Adjusted Operating Margin Percentage</u>** |  |  |  |  |
| Revenue | $289876 | $275025 | $1089752 | $1046487 |
| Less: Transaction fees (2) | (20751) | (17377) | (75679) | (66722) |
| Revenue less transaction fees | $269125 | $257648 | $1014073 | $979765 |
| Non-GAAP adjusted operating margin percentage | 16.8% | 15.6% | 16.6% | 16.5% |

---

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(1)Restructuring and reorganization charges include stock-based compensation, which is not included in the stock-based compensation line in the tables above and following, and depreciation, which has not been recorded to the depreciation line item on the income statement.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(2)Transaction fees are primarily comprised of fees paid to third-party payment processors and financial institutions and interchange fees under CSG's payment services contracts. Transaction fees are included in revenue in CSG's Income Statement (and not netted against revenue) because CSG maintains control and acts as principal over the integrated service provided under its payment services customer contracts. However, CSG excludes expense associated with transaction fees from the numerator and denominator in calculating its non-GAAP adjusted operating margin percentage in order to provide comparability with historical and future periods and with its peer group and competitors.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 15**

<u>Non-GAAP EPS:</u> 

The reconciliations of GAAP EPS to non-GAAP EPS for the indicated periods are as follows (in thousands, except per share amounts):

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Quarter Ended** | **Quarter Ended** | **Quarter Ended** | **Quarter Ended** |
|  | **December 31, 2022** | **December 31, 2022** | **December 31, 2021** | **December 31, 2021** |
|  | **Amounts** | **EPS (5)** | **Amounts** | **EPS (5)** |
| GAAP net income | $20149 | $0.66 | $17249 | $0.54 |
| GAAP income tax provision (4) | 8118 |  | 6846 |  |
| GAAP income before income taxes | 28267 |  | 24095 |  |
| Restructuring and reorganization charges (1) | 4 |  | 1841 |  |
| Executive transition costs | - |  | 443 |  |
| Acquisition-related costs: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Amortization of acquired intangible assets | 3338 |  | 3573 |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Transaction-related costs | (296) |  | 313 |  |
| Stock-based compensation (1) | 7039 |  | 6102 |  |
| Amortization of OID | - |  | 671 |  |
| Non-GAAP income before income taxes | 38352 |  | 37038 |  |
| Non-GAAP income tax provision (4) | (12435) |  | (10650) |  |
| Non-GAAP net income | $25917 | $0.84 | $26388 | $0.83 |

---

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Year Ended** | **Year Ended** | **Year Ended** | **Year Ended** |
|  | **December 31, 2022** | **December 31, 2022** | **December 31, 2021** | **December 31, 2021** |
|  | **Amounts** | **EPS (5)** | **Amounts** | **EPS (5)** |
| GAAP net income | $44060 | $1.41 | $72331 | $2.26 |
| GAAP income tax provision (4) | 16721 |  | 28615 |  |
| GAAP income before income taxes | 60781 |  | 100946 |  |
| Restructuring and reorganization charges (1) | 46308 |  | 4870 |  |
| Executive transition costs | 1302 |  | 503 |  |
| Acquisition-related expenses: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Amortization of acquired intangible assets | 14355 |  | 11645 |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Transaction-related costs | 173 |  | (1071) |  |
| Stock-based compensation (1) | 27945 |  | 21580 |  |
| Loss on extinguishment of debt | 7456 |  | - |  |
| Amortization of OID | - |  | 3021 |  |
| Loss on acquisition of controlling interest (3) | - |  | 6180 |  |
| Non-GAAP income before income taxes | 158320 |  | 147674 |  |
| Non-GAAP income tax provision (4) | (45427) |  | (40522) |  |
| Non-GAAP net income | $112893 | $3.61 | $107152 | $3.35 |

---

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(3)During the third quarter of 2021, CSG acquired a controlling interest in a mobile money fintech payment company that it previously held only an equity interest in. Upon acquisition of the controlling interest, CSG recognized a non-cash loss in other income (expense) related to the fair value remeasurement of the pre-existing equity investment.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(4)For the fourth quarter and year ended December 31, 2022, the GAAP effective income tax rates were approximately 29% and 28%, respectively, and the non-GAAP effective income tax rates were approximately 32% and 29%, respectively. For the fourth quarter and year ended December 31, 2021 the GAAP effective income tax rates were approximately 28% for both periods, and the non-GAAP effective income tax rates were approximately 29% and 27%, respectively.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(5)The outstanding diluted shares for the fourth quarter and year ended December 31, 2022 were 30.7 million and 31.3 million, respectively, and for the fourth quarter and year ended December 31, 2021 were 31.9 million and 32.0 million, respectively.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 16**

<u>Non-GAAP Adjusted EBITDA:</u>

CSG's calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG's non-GAAP adjusted EBITDA measure to GAAP net income is provided below for the indicated periods (in thousands, except percentages):

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Quarter Ended** | **Quarter Ended** | **Year Ended** | **Year Ended** |
|  | **December 31,** | **December 31,** | **December 31,** | **December 31,** |
|  | **2022** | **2021** | **2022** | **2021** |
| GAAP net income | $20149 | $17249 | $44060 | $72331 |
| &nbsp;&nbsp;GAAP income tax provision | 8118 | 6846 | 16721 | 28615 |
| &nbsp;&nbsp;Interest expense (6) | 6146 | 3708 | 16432 | 14569 |
| &nbsp;&nbsp;Amortization of OID | - | 671 | - | 3021 |
| &nbsp;&nbsp;Loss on derivative liability upon debt conversion | - | - | 7456 | - |
| &nbsp;&nbsp;Interest and investment income and other, net (8) | 659 | (594) | (5922) | 5650 |
| GAAP operating income | 35072 | 27880 | 78747 | 124186 |
| &nbsp;&nbsp;Restructuring and reorganization charges (1) | 4 | 1841 | 46308 | 4870 |
| &nbsp;&nbsp;Executive transition costs | - | 443 | 1302 | 503 |
| &nbsp;&nbsp;Acquisition-related expenses: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Amortization of acquired intangible assets (7) | 3338 | 3573 | 14355 | 11645 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Transaction-related costs | (296) | 313 | 173 | (1071) |
| &nbsp;&nbsp;Stock-based compensation (1) | 7039 | 6102 | 27945 | 21580 |
| &nbsp;&nbsp;Amortization of other intangible assets (7) | 3399 | 3383 | 14140 | 13316 |
| &nbsp;&nbsp;Amortization of customer contract costs (7) | 5588 | 6247 | 19738 | 21218 |
| &nbsp;&nbsp;Depreciation (1) | 5913 | 6231 | 23598 | 24835 |
| Non-GAAP adjusted EBITDA | $60057 | $56013 | $226306 | $221082 |
| Non-GAAP adjusted EBITDA as a percentage of revenue less transaction fees (2) | 22.3% | 21.7% | 22.3% | 22.6% |

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(6)Interest expense includes amortization of deferred financing costs as provided in Note 7 below.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(7)Amortization on the statement of cash flows is made up of the following items for the indicated periods (in thousands):

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| | | | | |
|:---|:---|:---|:---|:---|
|  | **Quarter Ended** | **Quarter Ended** | **Year Ended** | **Year Ended** |
|  | **December 31,** | **December 31,** | **December 31,** | **December 31,** |
|  | **2022** | **2021** | **2022** | **2021** |
| Amortization of acquired intangible assets | $3338 | $3573 | $14355 | $11645 |
| Amortization of other intangible assets | 3399 | 3383 | 14140 | 13316 |
| Amortization of customer contract costs | 5588 | 6247 | 19738 | 21218 |
| Amortization of deferred financing costs | 189 | 449 | 751 | 1787 |
| &nbsp;&nbsp;&nbsp;&nbsp;Total amortization | $12514 | $13652 | $48984 | $47966 |

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(8)Included in interest and investment income and other, net for the year ended December 31, 2021, is the $6.2 million loss on acquisition of controlling interest, discussed above.

<u>Non-GAAP Free Cash Flow:</u> 

CSG's calculation of non-GAAP free cash flow and the reconciliation of CSG's non-GAAP free cash flow measure to cash flows from operating activities are provided below for the indicated periods (in thousands):

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **Quarter Ended** | **Quarter Ended** | **Year Ended** | **Year Ended** |
|  | **December 31,** | **December 31,** | **December 31,** | **December 31,** |
|  | **2022** | **2021** | **2022** | **2021** |
| Cash flows from operating activities | $54024 | $51914 | $63597 | $140223 |
| Purchases of software, property and equipment | (5427) | (4031) | (36991) | (26562) |
| Non-GAAP free cash flow | $48597 | $47883 | $26606 | $113661 |

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 17**

**<u>Non-GAAP Financial Measures – 2023 Financial Guidance</u>**

<u>Non-GAAP Operating Income and Non-GAAP Adjusted Operating Margin Percentage:</u> 

The reconciliation of GAAP operating income to non-GAAP operating income, and calculation of non-GAAP adjusted operating margin percentage, as included in CSG's 2023 full year financial guidance, is as follows (in thousands, except percentages):

---

| | | |
|:---|:---|:---|
|  | **2023 Guidance Range** | **2023 Guidance Range** |
|  | **Low Range** | **High Range** |
| **<u>Non- GAAP Operating Income</u>** |  |  |
| GAAP operating income | $126500 | $137900 |
| Acquisition-related expenses: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Amortization of acquired intangible assets | 12200 | 12200 |
| Stock-based compensation | 34800 | 34800 |
| Non-GAAP operating income | $173500 | $184900 |
| **<u>Non-GAAP Operating Margin Percentage</u>** |  |  |
| Revenue | $1130000 | $1170000 |
| Less: Transaction fees (2) | (78000) | (82000) |
| Revenue less transaction fees | $1052000 | $1088000 |
| Non-GAAP adjusted operating margin percentage | 16.5% | 17.0% |

---

<u>Non-GAAP EPS:</u> 

The reconciliation of GAAP EPS to non-GAAP EPS as included in CSG's 2023 full year financial guidance is as follows (in thousands, except per share amounts):

---

| | | | | |
|:---|:---|:---|:---|:---|
|  | **2023 Guidance Range** | **2023 Guidance Range** | **2023 Guidance Range** | **2023 Guidance Range** |
|  | **Low Range** | **Low Range** | **High Range** | **High Range** |
|  | **Amounts** | **EPS (10)** | **Amounts** | **EPS (10)** |
| GAAP net income | $70800 | $2.28 | $79000 | $2.55 |
| GAAP income tax provision (9) | 28200 |  | 31400 |  |
| GAAP income before income taxes | 99000 |  | 110400 |  |
| Acquisition-related expenses: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;Amortization of acquired intangible assets | 12200 |  | 12200 |  |
| Stock-based compensation | 34800 |  | 34800 |  |
| Non-GAAP income before income taxes | 146000 |  | 157400 |  |
| Non-GAAP income tax provision (9) | (42200) |  | (44100) |  |
| Non-GAAP net income | $103800 | $3.35 | $113300 | $3.65 |

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(9)For 2023, the estimated effective income tax rate for GAAP and non-GAAP purposes is expected to be approximately 28.5%.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(10)The weighted-average diluted shares outstanding are expected to be approximately 31 million.

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**CSG Systems International, Inc.**

**February 1, 2023**

**Page 18**

<u>Non-GAAP Adjusted EBITDA:</u>

CSG's calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG's non-GAAP adjusted EBITDA measure to GAAP net income is provided below for CSG's 2023 full year financial guidance (in thousands, except percentages):

---

| | | |
|:---|:---|:---|
|  | **2023 Guidance Range** | **2023 Guidance Range** |
|  | **Low Range** | **High Range** |
| GAAP net income | $70800 | $79000 |
| &nbsp;&nbsp;GAAP income tax provision (9) | 28200 | 31400 |
| &nbsp;&nbsp;Interest expense | 28800 | 28800 |
| &nbsp;&nbsp;Interest and investment income and other, net | (1300) | (1300) |
| GAAP operating income | 126500 | 137900 |
| &nbsp;&nbsp;Acquisition-related expenses: |  |  |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Amortization of acquired intangible assets | 12200 | 12200 |
| &nbsp;&nbsp;Stock-based compensation | 34800 | 34800 |
| &nbsp;&nbsp;Amortization of other intangible assets | 9600 | 9600 |
| &nbsp;&nbsp;Amortization of client contract costs | 19100 | 19100 |
| &nbsp;&nbsp;Depreciation | 28600 | 28600 |
| Non-GAAP adjusted EBITDA | $230800 | $242200 |
| Non-GAAP adjusted EBITDA as a percentage of revenue less transaction fees (2) | 21.9% | 22.3% |

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<u>Non-GAAP Free Cash Flow:</u>

CSG's calculation of non-GAAP free cash flow and the reconciliation of CSG's non-GAAP free cash flow measure to cash flows from operating activities is provided below for the indicated period (in thousands):

---

| | | |
|:---|:---|:---|
|  | **2023 Guidance Range** | **2023 Guidance Range** |
|  | **Low Range** | **High Range** |
| Cash flows from operating activities | $102000 | $148000 |
| &nbsp;&nbsp;&nbsp;&nbsp;Purchases of software, property and equipment | (22000) | (28000) |
| Non-GAAP free cash flow | $80000 | $120000 |

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