# EDGAR Filing Document

**Accession Number:** 0001447669
**File Stem:** 0000000000-23-001101
**Filing Date:** 2023-2
**Character Count:** 8965
**Document Hash:** 75b9277dcf34a4b9df89c9f513f3e707
**Contains OCR:** False
**Source Format:** 

## Filing Content

## Filing Summary
**0000000000-23-001101.hdr.sgml**: 20230920

**ACCESSION NUMBER**: 0000000000-23-001101

**CONFORMED SUBMISSION TYPE**: UPLOAD

**PUBLIC DOCUMENT COUNT**: 2

**FILED AS OF DATE**: 20230202

**FILED FOR**: 

**COMPANY DATA:**
- **COMPANY CONFORMED NAME:** TWILIO INC
- **CENTRAL INDEX KEY:** 0001447669
- **STANDARD INDUSTRIAL CLASSIFICATION:** SERVICES-PREPACKAGED SOFTWARE [7372]
- **IRS NUMBER:** 262574840
- **STATE OF INCORPORATION:** DE
- **FISCAL YEAR END:** 1231

**FILING VALUES:**
- **FORM TYPE:** UPLOAD

**BUSINESS ADDRESS:**
- **STREET 1:** 101 SPEAR STREET
- **STREET 2:** SUITE 500
- **CITY:** San Francisco
- **STATE:** CA
- **ZIP:** 94105
- **BUSINESS PHONE:** 415-390-2337

**MAIL ADDRESS:**
- **STREET 1:** 101 SPEAR STREET
- **STREET 2:** SUITE 500
- **CITY:** San Francisco
- **STATE:** CA
- **ZIP:** 94105
**PUBLIC REFERENCE ACCESSION NUMBER**: 0001447669-22-000049

## Text-Extract

```

United States securities and exchange commission logo

                           February 2, 2023

       Khozema Shipchandler
       Chief Operating Officer (Principal Accounting and Financial Officer)
       Twilio Inc.
       101 Spear Street, Fifth Floor
       San Francisco, California 94105

                                                        Re: Twilio Inc.
                                                            Form 10-K for the
Fiscal Year Ended December 31, 2021
                                                            Response dated
January 9, 2023
                                                            File No. 001-37806

       Dear Khozema Shipchandler:

              We have reviewed your January 9, 2023 response to our comment
letter and have the
       following comments. In some of our comments, we may ask you to provide
us with information
       so we may better understand your disclosure.

              Please respond to these comments within ten business days by
providing the requested
       information or advise us as soon as possible when you will respond. If
you do not believe our
       comments apply to your facts and circumstances, please tell us why in
your response.

            After reviewing your response to these comments, we may have
additional
       comments. Unless we note otherwise, our references to prior comments are
to comments in our
       December 8, 2022 letter.

       Form 10-K for the Fiscal Year Ended December 31, 2021

       Consolidated Financial Statements
       2. Summary of Significant Accounting Policies, page 84

   1.                                                   We note your response
to prior comment three. So that we may better understand how you
                                                        determined your
operating and reportable segments, please address the following:
                                                            Describe in greater
detail the roles and responsibilities of the CODM and his direct
                                                            reports. In
addition, tell us how often the CODM meets with each of his direct
                                                            reports, the nature
of any financial information the CODM receives or discusses with
                                                            his direct reports
when they meet, and the other participants at those meetings;
                                                            Describe the key
operating decisions, who makes those decisions, how performance
                                                            is assessed and how
resources are allocated within your business;
                                                            Explain in detail
how budgets are prepared, who approves the budget at each step of
 Khozema Shipchandler
Twilio Inc.
February 2, 2023
Page 2
          the process, the level of detail discussed at each step, the level of
detail reviewed by
          the CODM as part of the budgeting process, and the level at which the
CODM makes
          changes to the budget; and
            Explain in further detail how the CODM uses the financial
information in the
          monthly Executive Team Report, and in particular, the monthly
product-level margin
          information. In this regard, we note your response indicates this
report includes
          commentary explaining variances against forecast and prior periods.
Summary of Significant Accounting Policies, page 84

2.    We note your response to prior comment three. In the response you state
you will present
      revenue into three distinct categories: 1) communications, 2) software,
and 3) other.
      However, when discussing fluctuation in revenue in response to our prior
comment one,
      you separately quantify changes due to Programmable Messaging,
Programmable Voice,
      and Email. To give investors insight into your revenue by product, please
further
      disaggregate revenue in accordance with ASC 280-10-50-40.
       You may contact Inessa Kessman, Senior Staff Accountant, at 202-551-3371
or Lisa
Etheredge, Senior Staff Accountant, at 202-551-3424 if you have any questions.

                                                            Sincerely,
FirstName LastNameKhozema Shipchandler
                                                            Division of
Corporation Finance
Comapany NameTwilio Inc.
                                                            Office of
Technology
February 2, 2023 Page 2
cc:       Juliana Chen
FirstName LastName

```

### Attached PDF Documents

**Attachment 1:** `filename1`

DIVISION OF
CORPORATION FINANCE

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

February 2, 2023

Khozema Shipchandler
Chief Operating Officer (Principal Accounting and Financial Officer)
Twilio Inc.
101 Spear Street, Fifth Floor
San Francisco, California 94105

Re: Twilio Inc.

Form 10-K for the Fiscal Year Ended December 31, 2021

Response dated January 9, 2023

File No. 001-37806

Dear Khozema Shipchandler:

We have reviewed your January 9, 2023 response to our comment letter and have the following comments. In some of our comments, we may ask you to provide us with information so we may better understand your disclosure.

Please respond to these comments within ten business days by providing the requested information or advise us as soon as possible when you will respond. If you do not believe our comments apply to your facts and circumstances, please tell us why in your response.

After reviewing your response to these comments, we may have additional comments. Unless we note otherwise, our references to prior comments are to comments in our December 8, 2022 letter.

Form 10-K for the Fiscal Year Ended December 31, 2021

Consolidated Financial Statements

2. Summary of Significant Accounting Policies, page 84

1. We note your response to prior comment three. So that we may better understand how you determined your operating and reportable segments, please address the following:
- Describe in greater detail the roles and responsibilities of the CODM and his direct reports. In addition, tell us how often the CODM meets with each of his direct reports, the nature of any financial information the CODM receives or discusses with his direct reports when they meet, and the other participants at those meetings;
- Describe the key operating decisions, who makes those decisions, how performance is assessed and how resources are allocated within your business;
- Explain in detail how budgets are prepared, who approves the budget at each step of

Khozema Shipchandler

Twilio Inc.

February 2, 2023

Page 2

the process, the level of detail discussed at each step, the level of detail reviewed by the CODM as part of the budgeting process, and the level at which the CODM makes changes to the budget; and

- Explain in further detail how the CODM uses the financial information in the monthly Executive Team Report, and in particular, the monthly product-level margin information. In this regard, we note your response indicates this report includes commentary explaining variances against forecast and prior periods.

# Summary of Significant Accounting Policies, page 84

2. We note your response to prior comment three. In the response you state you will present revenue into three distinct categories: 1) communications, 2) software, and 3) other. However, when discussing fluctuation in revenue in response to our prior comment one, you separately quantify changes due to Programmable Messaging, Programmable Voice, and Email. To give investors insight into your revenue by product, please further disaggregate revenue in accordance with ASC 280-10-50-40.

You may contact Inessa Kessman, Senior Staff Accountant, at 202-551-3371 or Lisa Etheredge, Senior Staff Accountant, at 202-551-3424 if you have any questions.

Sincerely,

Division of Corporation Finance

cc: Juliana Chen