# EDGAR Filing Document

**Accession Number:** 0001223389
**File Stem:** 0001223389-23-000011
**Filing Date:** 2023-3
**Character Count:** 34541
**Document Hash:** 6b5333f409224705a10d00a9b1fd70b6
**Contains OCR:** False
**Source Format:** 

## Filing Content

## Filing Summary
**0001223389-23-000011.hdr.sgml**: 20230329

**ACCESSION NUMBER**: 0001223389-23-000011

**CONFORMED SUBMISSION TYPE**: 8-K

**PUBLIC DOCUMENT COUNT**: 15

**CONFORMED PERIOD OF REPORT**: 20230329

**ITEM INFORMATION**: Results of Operations and Financial Condition

**ITEM INFORMATION**: Financial Statements and Exhibits

**FILED AS OF DATE**: 20230329

**DATE AS OF CHANGE**: 20230329

**FILER**: 

**COMPANY DATA:**
- **COMPANY CONFORMED NAME:** CONNS INC
- **CENTRAL INDEX KEY:** 0001223389
- **STANDARD INDUSTRIAL CLASSIFICATION:** RETAIL-RADIO TV & CONSUMER ELECTRONICS STORES [5731]
- **IRS NUMBER:** 061672840
- **STATE OF INCORPORATION:** DE
- **FISCAL YEAR END:** 0131

**FILING VALUES:**
- **FORM TYPE:** 8-K
- **SEC ACT:** 1934 Act
- **SEC FILE NUMBER:** 001-34956
- **FILM NUMBER:** 23771723

**BUSINESS ADDRESS:**
- **STREET 1:** 2445 TECHNOLOGY FOREST BLVD, SUITE 800
- **CITY:** THE WOODLANDS
- **STATE:** TX
- **ZIP:** 77381
- **BUSINESS PHONE:** 9362305881

**MAIL ADDRESS:**
- **STREET 1:** 2445 TECHNOLOGY FOREST BLVD, SUITE 800
- **CITY:** THE WOODLANDS
- **STATE:** TX
- **ZIP:** 77381

?xml version="1.0" ? conn-20230329

**UNITED STATES**

**SECURITIES AND EXCHANGE COMMISSION**

**Washington, D.C. 20549**

**FORM 8-K** 

**CURRENT REPORT PURSUANT** 

**TO SECTION 13 OR 15(D) OF THE** 

**SECURITIES EXCHANGE ACT OF 1934** 

**Date of Report (Date of earliest event reported): March 29, 2023** 

**CONN'S, INC.**

(Exact name of registrant as specified in its charter)

---

| | | |
|:---|:---|:---|
| **Delaware** | **001-34956** | **06-1672840** |
| (State or other jurisdiction of<br>incorporation) | (Commission File Number) | (IRS Employer Identification No.) |

---

---

| | |
|:---|:---|
| **2445 Technology Forest Blvd., Suite 800,**<br>**The Woodlands, TX** | **77381** |
| (Address of principal executive offices) | (Zip Code) |

---

Registrant's telephone number, including area code: **(936) 230-5899**

**Not Applicable**

(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

☐Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

---

| | | |
|:---|:---|:---|
| Title of Each Class | Trading Symbol | Name of Each Exchange on Which Registered |
| **Common Stock, par value $0.01 per share** | **CONN** | **NASDAQ Global Select Market** |

---

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

 Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act □

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**Item 2.02. Results of Operations and Financial Condition.**

On March 29, 2023, Conn's, Inc. issued a press release reporting its fourth quarter and full year fiscal 2023 financial results. A copy of the press release is furnished herewith as Exhibit 99.1 and is incorporated herein by reference.

None of the information contained in Item 2.02 or Exhibit 99.1 of this Form 8-K shall be deemed to be "filed" for the purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and none of it shall be incorporated by reference in any filing under the Securities Act of 1933, as amended. Furthermore, this report will not be deemed an admission as to the materiality of any information in the report that is required to be disclosed solely by Regulation FD.

**Item 9.01. Financial Statements and Exhibits.**

(d) Exhibits.

---

| | |
|:---|:---|
| **<u>Exhibit No.</u>** | **<u>Description</u>** |
| &nbsp;&nbsp;&nbsp;&nbsp;99.1\* | &nbsp;&nbsp;&nbsp;&nbsp;<u>[Press Release of Conn's, Inc. dated March 29, 2023](exhibit991earningsreleaseq.htm)</u>.  |
| &nbsp;&nbsp;&nbsp;&nbsp;104 | &nbsp;&nbsp;&nbsp;&nbsp;Cover Page Interactive Data File (formatted as Inline XBRL) |

---

\* Furnished herewith

------

**SIGNATURE** 

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

---

| | | | |
|:---|:---|:---|:---|
| | | **CONN'S, INC.** | **CONN'S, INC.** |
| Date: | March 29, 2023 | By: | /s/ George L. Bchara |
|  |  | Name: | George L. Bchara |
|  |  | Title: | Executive Vice President and Chief Financial Officer |

---

## Exhibit 99.1

**Exhibit 99.1**

![connshomepluslogoa28a.jpg](connshomepluslogoa28a.jpg)

**Conn's, Inc. Reports Fourth Quarter and Full Year Fiscal Year 2023 Financial Results**

THE WOODLANDS, Texas, March 29, 2023 - Conn's, Inc. (NASDAQ: CONN) ("Conn's" or the "Company"), a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home life to home love, today announced its financial results for the quarter and year ended January 31, 2023.

"Our fourth quarter performance reflects the actions underway to refocus our efforts on serving our core credit constrained customers as we continue to face the impacts of macroeconomic headwinds and changes in consumer behavior. Providing multiple financing options is our key differentiator and we are pursuing profitable growth strategies aimed at enhancing the payment options we provide the tens of millions of consumers who visit our stores and website each year," stated Norm Miller Interim President and Chief Executive Officer.

"During the fourth quarter, we completed the final phase of our eCommerce platform conversion, which further enhances our digital capabilities and produced record fourth-quarter and full-year eCommerce sales. In addition, we recently began originating our first in-house lease-to-own transactions and we expect to expand this program throughout fiscal year 2024. We believe our in-house lease-to-own program will be a transformative opportunity for the Company that has the potential to significantly benefit revenue and earnings in the coming years," continued Mr. Miller.

"While we believe the economic landscape will remain challenging throughout the coming fiscal year, we are confident that the strategies we are pursuing will enable us to emerge from this period stronger, more focused and better positioned to create lasting value for our customers, employees, and shareholders," concluded Mr. Miller.

**Fiscal Year 2023 Financial Highlights as Compared to the Prior Fiscal Year (Unless Otherwise Noted):**

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Total consolidated revenue declined 15.6% to $1.3 billion, due to a 17.5% decline in total net sales, and a 6.6% reduction in finance charges and other revenues;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Same store sales decreased 20.5%;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• eCommerce sales increased 10.8% to an annual record of $79.0 million;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Carrying value of re-aged accounts declined to $160.9 million from $182.0 million;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Credit spread was 910 basis points;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Reported a net loss of $2.46 per diluted share, compared to net income of $3.61 per diluted share for the same period last fiscal year; and

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Reported an adjusted net loss of $2.00 per diluted share, compared to an adjusted net income of $3.71 per diluted share last fiscal year.

**Fourth Quarter Financial Highlights as Compared to the Prior Fiscal Year Period (Unless Otherwise Noted):**

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Total consolidated revenue declined 16.8% to $334.9 million, due to an 18.7% decline in total net sales, and a 7.7% reduction in finance charges and other revenues;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Same store sales decreased 21.8%;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• eCommerce sales increased to a quarterly record of $24.2 million;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Reported a net loss of $1.79 per diluted share, compared to net income of $0.26 per diluted share for the same period last fiscal year; and

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Reported an adjusted net loss of $1.53 per diluted share, compared to an adjusted net income of $0.33 per diluted share for the same period last fiscal year.

**Fourth Quarter Results**

Net loss for the fourth quarter of fiscal year 2023 was $42.8 million, or $1.79 per diluted share, compared to net income for the fourth quarter of fiscal year 2022 of $7.6 million, or $0.26 per diluted share. On a non-GAAP basis, adjusted net loss for the

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fourth quarter of fiscal year 2023 was $36.7 million, or $1.53 per diluted share, which excludes charges and credits for asset disposal and store closure costs. This compares to adjusted net income for the fourth quarter of fiscal year 2022 of $9.6 million, or $0.33 per diluted share, which excludes charges and credits for excess import freight costs related to unprecedented congestion in U.S. ports.

**Retail Segment Fourth Quarter Results** 

Retail revenues were $270.8 million for the three months ended January 31, 2023 compared to $333.0 million for the three months ended January 31, 2022, a decrease of $62.2 million, or 18.7%. The decrease in retail revenue was primarily driven by a decrease in same store sales of 21.8%. The decrease in same store sales was primarily driven by lower discretionary spending for home-related products and lower lease-to-own sales. These decreases were partially offset by new store growth.

For the three months ended January 31, 2023, retail segment operating loss was $19.5 million compared to retail segment operating income of $10.9 million for the three months ended January 31, 2022. On a non-GAAP basis, adjusted retail segment operating loss for the three months ended January 31, 2023 was $11.7 million, which excludes charges and credits for asset disposal and store closure costs. On a non-GAAP basis, adjusted retail segment operating income for the three months ended January 31, 2022 was $13.6 million, which excludes charges and credits for excess import freight costs related to unprecedented congestion in U.S. ports.

The following table presents net sales and changes in net sales by category:

---

| | | | | | | | |
|:---|:---|:---|:---|:---|:---|:---|:---|
| | **Three Months Ended January 31,** | **Three Months Ended January 31,** | **Three Months Ended January 31,** | **Three Months Ended January 31,** | | | **Same Store** |
| *(dollars in thousands)* | **2023** | **% of Total** | **2022** | **% of Total** | **Change** | **% Change** | **% Change** |
| Furniture and mattress | $85984 | 31.8% | $100662 | 30.3% | $(14678) | (14.6)% | (18.3)% |
| Home appliance | 96891 | 35.8 | 122961 | 37.0 | (26070) | (21.2) | (23.3) |
| Consumer electronics | 42493 | 15.7 | 58032 | 17.4 | (15539) | (26.8) | (28.7) |
| Home office | 9871 | 3.6 | 16826 | 5.1 | (6955) | (41.3) | (42.0) |
| Other | 12763 | 4.8 | 9307 | 2.8 | 3456 | 37.1 | 10.5 |
| &nbsp;&nbsp;&nbsp;Product sales | 248002 | 91.7 | 307788 | 92.6 | (59786) | (19.4) | (22.7) |
| Repair service agreement commissions <sup>(1)</sup> | 20190 | 7.5 | 22501 | 6.8 | (2311) | (10.3) | (12.4) |
| Service revenues | 2265 | 0.8 | 2436 | 0.6 | (171) | (7.0) |  |
| &nbsp;&nbsp;&nbsp;Total net sales | $270457 | 100.0% | $332725 | 100.0% | $(62268) | (18.7)% | (21.8)% |

---

(1) The total change in sales of repair service agreement commissions includes retrospective commissions, which are not reflected in the change in same store sales.

**Credit Segment Fourth Quarter Results** 

Credit revenues were $64.1 million for the three months ended January 31, 2023 compared to $69.5 million for the three months ended January 31, 2022, a decrease of $5.4 million or 7.8%. The decrease in credit revenue was primarily due to a decrease of 8.9% in the average balance of the customer receivable portfolio as well as a decrease in insurance commissions.

Provision for bad debts increased to $44.1 million for the three months ended January 31, 2023 compared to $28.2 million for the three months ended January 31, 2022, an increase of $15.9 million. The change was driven by an increase in net charge-offs of $16.3 million in the three months ended January 31, 2023.

Credit segment operating loss was $13.9 million for the three months ended January 31, 2023, compared to operating income of $4.2 million for the three months ended January 31, 2022. The decrease in credit segment operating income for the three months ended January 31, 2023 as compared to the three months ended January 31, 2022 was primarily driven by an increase in provision for bad debts as well as by a decline in credit revenue, as described above.

Additional information on the credit portfolio and its performance may be found in the Customer Accounts Receivable Portfolio Statistics table included within this press release and in the Company's Form 10-K for the fiscal year ended January 31, 2023, to be filed with the Securities and Exchange Commission on March 29, 2023.

**Store and Facilities Update**

The Company opened four new standalone stores and closed one standalone store during the fourth quarter of fiscal year 2023 bringing the total store count to 168 in 15 states. During fiscal year 2024, the Company plans to open 11 new standalone locations.

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**Liquidity and Capital Resources**

As of January 31, 2023, the Company had $143.8 million of immediately available borrowing capacity under its $650.0 million revolving credit facility. The Company also had $19.5 million of unrestricted cash available for use.

On November 21, 2022, the Company entered into an Amendment No.1 (the "Amendment") to the Fifth Amended and Restated Loan and Security Agreement. The Amendment, among other things, replaces the interest rate benchmark and provides for a covenant relief period beginning with the third quarter of fiscal year 2023 and continuing until the Company delivers financial statements and compliance certificate for the fiscal quarter ending April 30, 2024, unless earlier terminated pursuant to the terms of the Amendment. Additional detail with respect to the Amendment No.1 to the Fifth Amended and Restated Loan Agreement may be found in the Third Quarter Form 10-Q.

On November 30, 2022, the Company completed the sale of $63.1 million in aggregate principal amount of zero coupon Asset Backed Fixed Rate Notes, Class C, Series 2022-A (the "Class C Notes") which were previously issued and held by the Company. The asset backed notes are secured by the transferred customer accounts receivables and restricted cash held by a consolidated VIE. Net proceeds from the sale were used for general corporate purposes.

On February 21, 2023, the Company entered into a $100.0 million three-year Term Loan that was used to pay down the balance of our ABL facility. The Term Loan is secured by liens on substantially all of the assets of the Company and their subsidiaries. As of March 24, 2023, the Company had $209.2 million of cash plus availability under our $650.0 million revolving credit facility.

**Conference Call Information**

The Company will host a conference call on March 29, 2023, at 10 a.m. CT / 11 a.m. ET, to discuss its financial results for the three months and full year ended January 31, 2023. Participants can join the call by dialing 877-451-6152 or 201-389-0879. The conference call will also be broadcast simultaneously via webcast on a listen-only basis. A link to the earnings release, webcast and fourth quarter and full year fiscal year 2023 conference call presentation will be available at <u>ir.conns.com</u>.

Replay of the telephonic call can be accessed through April 5, 2023 by dialing 844-512-2921 or 412-317-6671 and using Conference ID: 13734642.

**About Conn's, Inc.**

Conn's HomePlus (NASDAQ: CONN) is a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home life to home love. With 168 standalone stores across 15 states and online at Conns.com, our over 3,800 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and personalized payment options, including our flexible, in-house credit program. Additional information can be found by visiting our investor relations website at https://ir.conns.com and social channels (@connshomeplus on Twitter, Instagram, Facebook and LinkedIn).

*This press release contains forward-looking statements within the meaning of the federal securities laws, including but not limited to, the Private Securities Litigation Reform Act of 1995, that involve risks and uncertainties. Such forward-looking statements include information concerning our future financial performance, business strategy, plans, goals and objectives. Statements containing the words "anticipate," "believe," "could," "estimate," "expect," "intend," "may," "plan," "project," "should," "predict," "will," "potential," or the negative of such terms or other similar expressions are generally forward-looking in nature and not historical facts. Such forward-looking statements are based on our current expectations. We can give no assurance that such statements will prove to be correct, and actual results may differ materially. A wide variety of potential risks, uncertainties, and other factors could materially affect our ability to achieve the results either expressed or implied by our forward-looking statements, including, but not limited to: general economic conditions impacting our customers or potential customers; our ability to execute periodic securitizations of future originated customer loans on favorable terms; our ability to continue existing customer financing programs or to offer new customer financing programs; changes in the delinquency status of our credit portfolio; unfavorable developments in ongoing litigation; increased regulatory oversight; higher than anticipated net charge-offs in the credit portfolio; the success of our planned opening of new stores; expansion of our e-commerce business; technological and market developments and sales trends for our major product offerings; our ability to manage effectively the selection of our major product offerings; our ability to protect against cyber-attacks or data security breaches and to protect the integrity and security of individually identifiable data of our customers and employees; our ability to fund our operations, capital expenditures, debt repayment and expansion from cash flows from operations, borrowings from our Revolving Credit Facility and Term Loan; and proceeds from accessing debt or equity markets; the effects of epidemics or pandemics, including the COVID-19 pandemic; and other risks detailed in Part I, Item 1A, Risk Factors, in our Annual Report on Form 10-K for the fiscal year ended January 31, 2023 and other reports filed with the Securities and Exchange Commission. If one or more of these or other risks or uncertainties materialize (or the consequences of such a development changes), or should our underlying assumptions prove incorrect, actual outcomes may vary materially from those reflected in our forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of* 

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*the date of this press release. We disclaim any intention or obligation to update publicly or revise such statements, whether as a result of new information, future events or otherwise, or to provide periodic updates or guidance. All forward-looking statements attributable to us, or to persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements.*

CONN-G

S.M. Berger & Company

Andrew Berger (216) 464-6400

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**CONN'S, INC. AND SUBSIDIARIES** 

**CONSOLIDATED STATEMENTS OF OPERATIONS**

(unaudited)

(dollars in thousands, except per share amounts)

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| | | | | |
|:---|:---|:---|:---|:---|
| | **Three Months Ended <br>January 31,** | **Three Months Ended <br>January 31,** | **Year Ended <br>January 31,** | **Year Ended <br>January 31,** |
| | **2023** | **2022** | **2023** | **2022** |
| **Revenues:** |  |  |  |  |
| Total net sales | $270457 | $332725 | $1076590 | $1305389 |
| Finance charges and other revenues | 64418 | 69763 | 265937 | 284642 |
| &nbsp;&nbsp;&nbsp;**Total revenues** | **334875** | **402488** | **1342527** | **1590031** |
| **Costs and expenses:** |  |  |  |  |
| Cost of goods sold | 179292 | 213768 | 710234 | 825987 |
| Selling, general and administrative expense | 137043 | 142490 | 526212 | 544490 |
| Provision for bad debts | 44134 | 28526 | 121193 | 48184 |
| Charges and credits | 7838 | 2677 | 14360 | 2677 |
| &nbsp;&nbsp;&nbsp;**Total costs and expenses** | **368307** | **387461** | **1371999** | **1421338** |
| &nbsp;&nbsp;&nbsp;&nbsp;**Operating (loss) income** | **(33432)** | **15027** | **(29472)** | **168693** |
| Interest expense | 13084 | 5260 | 36891 | 25758 |
| Loss (gain) on extinguishment of debt |  |  |  | 1218 |
| &nbsp;&nbsp;&nbsp;**Income (loss) before income taxes** | **(46516)** | **9767** | **(66363)** | **141717** |
| Provision (benefit) for income taxes | (3713) | 2203 | (7071) | 33512 |
| &nbsp;&nbsp;&nbsp;**Net (loss) income** | $**(42803)** | $**7564** | $**(59292)** | $**108205** |
| **Income (loss) per share:** |  |  |  |  |
| Basic | $(1.79) | $0.26 | $(2.46) | $3.70 |
| Diluted | $(1.79) | $0.26 | $(2.46) | $3.61 |
| **Weighted average common shares outstanding:** |  |  |  |  |
| Basic | 23953620 | 28815757 | 24117265 | 29267691 |
| Diluted | 23953620 | 29638572 | 24117265 | 30001490 |

---

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**CONN'S, INC. AND SUBSIDIARIES** 

**RETAIL SEGMENT FINANCIAL INFORMATION**

(unaudited)

(dollars in thousands)

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| | | | | |
|:---|:---|:---|:---|:---|
| | **Three Months Ended <br>January 31,** | **Three Months Ended <br>January 31,** | **Year Ended <br>January 31,** | **Year Ended <br>January 31,** |
| | **2023** | **2022** | **2023** | **2022** |
| **Revenues:** |  |  |  |  |
| Product sales | $248002 | $307788 | $986600 | $1205545 |
| Repair service agreement commissions | 20190 | 22501 | 80446 | 89101 |
| Service revenues | 2265 | 2436 | 9544 | 10743 |
| &nbsp;&nbsp;&nbsp;Total net sales | 270457 | 332725 | 1076590 | 1305389 |
| Other revenues | 304 | 254 | 1119 | 949 |
| &nbsp;&nbsp;&nbsp;**Total revenues** | **270761** | **332979** | **1077709** | **1306338** |
| **Costs and expenses:** |  |  |  |  |
| Cost of goods sold | 179292 | 213768 | 710234 | 825987 |
| Selling, general and administrative expense | 103087 | 105374 | 391393 | 399393 |
| Provision for bad debts | 48 | 283 | 896 | 479 |
| Charges and credits | 7838 | 2677 | 14360 | 2677 |
| &nbsp;&nbsp;&nbsp;**Total costs and expenses** | **290265** | **322102** | **1116883** | **1228536** |
| &nbsp;&nbsp;&nbsp;&nbsp;**Operating (loss) income** | $**(19504)** | $**10877** | $**(39174)** | $**77802** |
| Retail gross margin | 33.7% | 35.8% | 34.0% | 36.7% |
| Selling, general and administrative expense as percent of revenues | 38.1% | 31.6% | 36.3% | 30.6% |
| Operating margin | (7.2)% | 3.3% | (3.6)% | 6.0% |
| **Store count:** |  |  |  |  |
| Beginning of period | 165 | 157 | 158 | 146 |
| Opened | 4 | 1 | 11 | 12 |
| Closed | (1) |  | (1) |  |
| &nbsp;&nbsp;&nbsp;End of period | 168 | 158 | 168 | 158 |

---

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**CONN'S, INC. AND SUBSIDIARIES** 

**CREDIT SEGMENT FINANCIAL INFORMATION**

(unaudited)

(dollars in thousands)

---

| | | | | |
|:---|:---|:---|:---|:---|
| | **Three Months Ended <br>January 31,** | **Three Months Ended <br>January 31,** | **Year Ended <br>January 31,** | **Year Ended <br>January 31,** |
| | **2023** | **2022** | **2023** | **2022** |
| **Revenues:** |  |  |  |  |
| Finance charges and other revenues | $64114 | $69509 | $264818 | $283693 |
| **Costs and expenses:** |  |  |  |  |
| Selling, general and administrative expense | 33956 | 37116 | 134819 | 145097 |
| Provision for bad debts | 44086 | 28243 | 120297 | 47705 |
| Charges and credits |  |  |  |  |
| &nbsp;&nbsp;&nbsp;**Total costs and expenses** | **78042** | **65359** | **255116** | **192802** |
| &nbsp;&nbsp;&nbsp;&nbsp;**Operating (loss) income** | **(13928)** | **4150** | **9702** | **90891** |
| Interest expense | 13084 | 5260 | 36891 | 25758 |
| Loss (gain) on extinguishment of debt |  |  |  | 1218 |
| &nbsp;&nbsp;&nbsp;**Income (loss) before income taxes** | $**(27012)** | $**(1110)** | $**(27189)** | $**63915** |
| Selling, general and administrative expense as percent of revenues | 53.0% | 53.4% | 50.9% | 51.1% |
| Selling, general and administrative expense as percent of average outstanding customer accounts receivable balance (annualized) | 13.1% | 13.1% | 12.8% | 12.8% |
| Operating margin | (21.7)% | 6.0% | 3.7% | 32.0% |

---

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**CONN'S, INC. AND SUBSIDIARIES** 

**CUSTOMER ACCOUNTS RECEIVABLE PORTFOLIO STATISTICS**

(unaudited)

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| | | |
|:---|:---|:---|
| | **January 31,** | **January 31,** |
| | **2023** | **2022** |
| Weighted average credit score of outstanding balances <sup>(1)</sup> | 613 | 606 |
| Average outstanding customer balance | $2597 | $2498 |
| Balances 60+ days past due as a percentage of total customer portfolio carrying value <sup>(2)(3)</sup> | 12.7% | 10.4% |
| Re-aged balance as a percentage of total customer portfolio carrying value <sup>(2)(3)</sup> | 16.5% | 16.8% |
| Carrying value of account balances re-aged more than six months (in thousands) <sup>(3)</sup> | $29511 | $50282 |
| Allowance for bad debts and uncollectible interest as a percentage of total customer accounts receivable portfolio balance | 18.0% | 18.5% |
| Percent of total customer accounts receivable portfolio balance represented by no-interest option receivables | 34.1% | 33.7% |

---

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| | | | | |
|:---|:---|:---|:---|:---|
| | **Three Months Ended <br>January 31,** | **Three Months Ended <br>January 31,** | **Year Ended <br>January 31,** | **Year Ended <br>January 31,** |
| | **2023** | **2022** | **2023** | **2022** |
| Total applications processed | 278249 | 325569 | 1034860 | 1297025 |
| Weighted average origination credit score of sales financed <sup>(1)</sup> | 620 | 619 | 620 | 616 |
| Percent of total applications approved and utilized | 22.9% | 21.3% | 22.5% | 21.8% |
| Average income of credit customer at origination | $53800 | $51100 | $51500 | $49100 |
| Percent of retail sales paid for by: |  |  |  |  |
| &nbsp;&nbsp;&nbsp;In-house financing, including down payments received | 56.8% | 51.2% | 53.2% | 51.0% |
| &nbsp;&nbsp;&nbsp;Third-party financing | 16.4% | 18.3% | 17.7% | 17.7% |
| &nbsp;&nbsp;&nbsp;Third-party lease-to-own option | 7.8% | 8.9% | 7.3% | 10.4% |
|  | 81.0% | 78.4% | 78.2% | 79.1% |

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(1)Credit scores exclude non-scored accounts.

(2)Accounts that become delinquent after being re-aged are included in both the delinquency and re-aged amounts.

(3)Carrying value reflects the total customer accounts receivable portfolio balance, net of deferred fees and origination costs, the allowance for no-interest option credit programs and the allowance for uncollectible interest.

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**CONN'S, INC. AND SUBSIDIARIES** 

**CONSOLIDATED BALANCE SHEETS**

(unaudited)

(in thousands)

---

| | | |
|:---|:---|:---|
| | **January 31,** | **January 31,** |
| | **2023** | **2022** |
| **Assets** |  |  |
| **Current Assets:** |  |  |
| Cash and cash equivalents | $19534 | $7707 |
| Restricted cash | 40837 | 31930 |
| Customer accounts receivable, net of allowances | 421683 | 455787 |
| Other accounts receivable | 56887 | 63055 |
| Inventories | 240783 | 246826 |
| Income taxes receivable | 38436 | 6745 |
| Prepaid expenses and other current assets | 12937 | 8756 |
| &nbsp;&nbsp;&nbsp;**Total current assets** | **831097** | **820806** |
| Long-term portion of customer accounts receivable, net of allowances | 389054 | 432431 |
| Operating lease right-of-use assets | 262104 | 256267 |
| Property and equipment, net | 218956 | 192763 |
| Other assets | 15004 | 52199 |
| &nbsp;&nbsp;&nbsp;**Total assets** | $**1716215** | $**1754466** |
| **Liabilities and Stockholders' Equity** |  |  |
| **Current liabilities:** |  |  |
| Current finance lease obligations | $937 | $889 |
| Accounts payable | 71685 | 74705 |
| Accrued expenses | 82619 | 109712 |
| Operating lease liability - current | 53208 | 54534 |
| Other current liabilities | 13912 | 18576 |
| &nbsp;&nbsp;&nbsp;**Total current liabilities** | **222361** | **258416** |
| Operating lease liability - non current | 331109 | 330439 |
| Long-term debt and finance lease obligations | 636079 | 522149 |
| Deferred tax liability | 2041 | 7351 |
| Other long-term liabilities | 22215 | 21292 |
| &nbsp;&nbsp;&nbsp;**Total liabilities** | **1213805** | **1139647** |
| Stockholders' equity | 502410 | 614819 |
| &nbsp;&nbsp;&nbsp;**Total liabilities and stockholders' equity** | $**1716215** | $**1754466** |

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**CONN'S, INC. AND SUBSIDIARIES** 

**NON-GAAP RECONCILIATIONS**

(unaudited)

(dollars in thousands, except per share amounts)

**<u>Basis for presentation of non-GAAP disclosures:</u>**

To supplement the Condensed Consolidated Financial Statements, which are prepared and presented in accordance with accounting principles generally accepted in the United States of America ("GAAP"), the Company also provides the following non-GAAP financial measures: adjusted retail segment operating income (loss), adjusted net income (loss) and adjusted net income (loss) per diluted share. These non-GAAP financial measures are not meant to be considered as a substitute for, or superior to, comparable GAAP measures and should be considered in addition to results presented in accordance with GAAP. They are intended to provide additional insight into our operations and the factors and trends affecting the business. Management believes these non-GAAP financial measures are useful to financial statement readers because (1) they allow for greater transparency with respect to key metrics we use in our financial and operational decision making and (2) they are used by some of our institutional investors and the analyst community to help them analyze our operating results.

**RETAIL SEGMENT ADJUSTED OPERATING (LOSS) INCOME**

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| | | | | |
|:---|:---|:---|:---|:---|
| | **Three Months Ended <br>January 31,** | **Three Months Ended <br>January 31,** | **Year Ended <br>January 31,** | **Year Ended <br>January 31,** |
| | **2023** | **2022** | **2023** | **2022** |
| **Retail segment operating (loss) income, as reported** | $**(19504)** | $**10877** | $**(39174)** | $**77802** |
| Adjustments: |  |  |  |  |
| &nbsp;&nbsp;Asset disposal <sup>(1)</sup> | 7250 |  | 7250 |  |
| &nbsp;&nbsp;Employee severance <sup>(2)</sup> |  |  | 8006 |  |
| &nbsp;&nbsp;Store lease termination and closure costs<sup>(3)</sup> | 588 |  | (896) |  |
| &nbsp;&nbsp;Excess import freight costs <sup>(4)</sup> |  | 2677 |  | 2677 |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;**Retail segment operating (loss) income, as adjusted** | $**(11666)** | $**13554** | $**(24814)** | $**80479** |

---

(1)Represents asset disposal costs related to a change in the eCommerce platform.

(2)Represents severance costs related to a change in the executive management team.

(3)Represents store closure costs for the three months ended January 31, 2023, which is offset by a gain on a lease modification for the same location for the year ended January 31, 2023.

(4)Represents non-recurring domestic transportation costs incurred due to unprecedented congestion in U.S. ports.

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**ADJUSTED NET INCOME AND ADJUSTED NET INCOME (LOSS) PER DILUTED SHARE**

---

| | | | | |
|:---|:---|:---|:---|:---|
| | **Three Months Ended <br>January 31,** | **Three Months Ended <br>January 31,** | **Year Ended <br>January 31,** | **Year Ended <br>January 31,** |
| | **2023** | **2022** | **2023** | **2022** |
| **Net (loss) income, as reported** | $**(42803)** | $**7564** | $**(59292)** | $**108205** |
| Adjustments: |  |  |  |  |
| &nbsp;&nbsp;Asset disposal <sup>(1)</sup> | 7250 |  | 7250 |  |
| &nbsp;&nbsp;Employee severance <sup>(2)</sup> |  |  | 8006 |  |
| &nbsp;&nbsp;Store lease termination and closure costs<sup>(3)</sup> | 588 |  | (896) |  |
| &nbsp;&nbsp;Excess import freight costs<sup>(4)</sup> |  | 2677 |  | 2677 |
| &nbsp;&nbsp;Loss (gain) on extinguishment of debt <sup>(5)</sup> |  |  |  | 1218 |
| &nbsp;&nbsp;Tax impact of adjustments <sup>(6)</sup> | (1771) | (602) | (3244) | (876) |
| &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;**Net (loss) income, as adjusted** | $**(36736)** | $**9639** | $**(48176)** | $**111224** |
| Weighted average common shares outstanding - Diluted | 23953620 | 29638572 | 24117265 | 30001490 |
| **Diluted (loss) income per share:** |  |  |  |  |
| As reported | $(1.79) | $0.26 | $(2.46) | $3.61 |
| As adjusted | $(1.53) | $0.33 | $(2.00) | $3.71 |

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(1)Represents asset disposal costs related to a change in the eCommerce platform.

(2)Represents severance costs related to a change in the executive management team.

(3)Represents store closure costs for the three months ended January 31, 2023, which is offset by a gain on a lease modification for the same location for the year ended January 31, 2023.

(4)Represents non-recurring domestic transportation costs due to unprecedented congestion in U.S. ports.

(5)Represents benefits and costs incurred for the early retirement of our debt.

(6)Represents the tax effect of the adjusted items based on the applicable statutory tax rate.

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