Datasets:
Tasks:
Tabular Classification
Formats:
csv
Languages:
English
Size:
1K<n<10K
Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
72 | 4 | 19.44 | 0 | null | null | 51 | San Mateo | 4,849 | Two Year | United States | 4526-ZJJTM | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.538309, -122.305109 | 37.538309 | -122.305109 | 1 | 88.4 | 0 | 0 | 1 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 37,926 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 0 | 25 | 2,191.15 | 0 | 486 | 0 | 2,677.15 | 0 | 1 | 94403 |
27 | 59 | 45.62 | 0 | null | null | 27 | Sutter Creek | 3,715 | Month-to-Month | United States | 5302-BDJNT | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.432145, -120.77069 | 38.432145 | -120.77069 | 0 | 95.5 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 4,610 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 35 | 3,418.2 | 0 | 1,596.7 | 0 | 5,014.9 | 1 | 1 | 95685 |
59 | 0 | 16.07 | 0 | null | null | 59 | Santa Cruz | 5,092 | Month-to-Month | United States | 5468-BPMMO | Stayed | 0 | 0 | Male | 0 | null | 37.007882, -122.065975 | 37.007882 | -122.065975 | 1 | 19.6 | 0 | 0 | 3 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 4,563 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 46 | 851.2 | 0 | 739.22 | 0 | 1,590.42 | 0 | 0 | 95064 |
25 | 27 | 0 | 0 | null | null | 49 | Brea | 2,068 | One Year | United States | 2212-LYASK | Stayed | 0 | 1 | Male | 1 | DSL | 33.924143, -117.79387 | 33.924143 | -117.79387 | 1 | 45.85 | 0 | 0 | 3 | null | 1 | 0 | 1 | 1 | Credit Card | 0 | 1,408 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 27 | 1,246.4 | 30 | 0 | 0 | 1,276.4 | 1 | 0 | 92823 |
31 | 21 | 17.22 | 1 | Dissatisfaction | Network reliability | 88 | San Jose | 4,026 | One Year | United States | 0378-XSZPU | Churned | 0 | 1 | Male | 1 | Cable | 37.311088, -121.961786 | 37.311088 | -121.961786 | 1 | 60.3 | 0 | 0 | 1 | Offer B | 1 | 1 | 0 | 1 | Credit Card | 1 | 29,914 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 58 | 3,563.8 | 0 | 998.76 | 0 | 4,562.56 | 0 | 1 | 95117 |
32 | 30 | 11.94 | 1 | Competitor | Competitor had better devices | 81 | Stockton | 5,351 | Month-to-Month | United States | 6023-YEBUP | Churned | 0 | 1 | Male | 1 | Cable | 38.033219, -121.297433 | 38.033219 | -121.297433 | 0 | 100.95 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 40,611 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 3 | 329.95 | 10 | 35.82 | 0 | 375.77 | 0 | 0 | 95210 |
36 | 8 | 10.23 | 0 | null | null | 77 | San Quentin | 5,436 | Month-to-Month | United States | 7030-NJVDP | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.942551, -122.491642 | 37.942551 | -122.491642 | 1 | 89.25 | 0 | 0 | 2 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 6,448 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 24 | 2,210.2 | 0 | 245.52 | 0 | 2,455.72 | 0 | 1 | 94964 |
48 | 16 | 8.98 | 1 | Price | Price too high | 79 | Mountain View | 5,413 | Month-to-Month | United States | 7549-MYGPK | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.380662, -122.086022 | 37.380662 | -122.086022 | 1 | 100.55 | 1 | 0 | 3 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 32,143 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 1 | 63 | 6,215.35 | 0 | 565.74 | 0 | 6,781.09 | 0 | 0 | 94040 |
72 | 14 | 44.81 | 0 | null | null | 75 | Somis | 5,388 | Two Year | United States | 2469-DTSGX | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.297628, -119.014627 | 34.297628 | -119.014627 | 0 | 111.65 | 1 | 0 | 0 | Offer A | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 2,966 | 1 | Q3 | 0 | 5 | 1 | California | 1 | 0 | 1 | 72 | 7,943.45 | 0 | 3,226.32 | 0 | 11,169.77 | 0 | 1 | 93066 |
54 | 12 | 14.88 | 0 | null | null | 78 | San Diego | 3,172 | Month-to-Month | United States | 3090-LETTY | Joined | 1 | 0 | Male | 1 | DSL | 32.957195, -117.202542 | 32.957195 | -117.202542 | 0 | 60.95 | 1 | 2 | 0 | null | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 28,201 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 2 | 134.6 | 0 | 29.76 | 0 | 164.36 | 0 | 1 | 92130 |
67 | 22 | 44.26 | 0 | null | null | 34 | California City | 2,364 | One Year | United States | 6486-LHTMA | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 35.151491, -117.927597 | 35.151491 | -117.927597 | 1 | 90.7 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 8,316 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 1 | 31 | 2,835.5 | 0 | 1,372.06 | 0 | 4,207.56 | 0 | 1 | 93505 |
79 | 2 | 32.62 | 0 | null | null | 58 | West Hills | 2,901 | Two Year | United States | 9799-CAYJJ | Joined | 0 | 0 | Female | 1 | Fiber Optic | 34.199787, -118.68493 | 34.199787 | -118.68493 | 1 | 69.3 | 0 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 23,637 | 0 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 2 | 153.8 | 0 | 65.24 | 0 | 219.04 | 0 | 1 | 91307 |
20 | 71 | 26.64 | 0 | null | null | 28 | Willow Creek | 4,515 | One Year | United States | 7690-KPNCU | Stayed | 0 | 1 | Male | 1 | DSL | 40.949012, -123.655847 | 40.949012 | -123.655847 | 1 | 73.05 | 0 | 0 | 5 | Offer B | 0 | 1 | 1 | 1 | Credit Card | 1 | 1,666 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 64 | 4,688.65 | 0 | 1,704.96 | 0 | 6,393.61 | 1 | 1 | 95573 |
30 | 30 | 26.26 | 1 | Competitor | Competitor offered higher download speeds | 87 | Earlimart | 2,876 | Month-to-Month | United States | 9576-ANLXO | Churned | 0 | 0 | Female | 1 | Fiber Optic | 35.858054, -119.305858 | 35.858054 | -119.305858 | 0 | 69.55 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 9,318 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 3 | 222.3 | 0 | 78.78 | 0 | 301.08 | 0 | 1 | 93219 |
72 | 23 | 11.86 | 0 | null | null | 40 | Bridgeport | 4,143 | Two Year | United States | 1089-HDMKP | Stayed | 1 | 0 | Male | 1 | Cable | 38.184583, -119.286558 | 38.184583 | -119.286558 | 0 | 54.55 | 0 | 1 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 826 | 1 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 11 | 601.25 | 0 | 130.46 | 0 | 731.71 | 0 | 1 | 93517 |
62 | 7 | 30.61 | 1 | Competitor | Competitor offered more data | 87 | Magalia | 3,182 | Month-to-Month | United States | 1092-GANHU | Churned | 0 | 1 | Male | 1 | Fiber Optic | 39.933852, -121.584371 | 39.933852 | -121.584371 | 0 | 76.65 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 11,168 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 17 | 1,313.55 | 0 | 520.37 | 0 | 1,833.92 | 0 | 1 | 95954 |
71 | 13 | 19.14 | 0 | null | null | 30 | Murrieta | 5,061 | One Year | United States | 2931-VUVJN | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.548869, -117.334165 | 33.548869 | -117.334165 | 1 | 94.05 | 1 | 0 | 0 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 36,149 | 1 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 59 | 5,483.9 | 30 | 1,129.26 | 0 | 6,643.16 | 0 | 0 | 92562 |
48 | 9 | 27.41 | 0 | null | null | 50 | Goleta | 4,114 | Two Year | United States | 2077-DDHJK | Stayed | 0 | 1 | Female | 1 | DSL | 34.489983, -120.091246 | 34.489983 | -120.091246 | 1 | 70.9 | 1 | 0 | 2 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 49,975 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 68 | 4,911.35 | 0 | 1,863.88 | 49.37 | 6,725.86 | 0 | 1 | 93117 |
22 | 59 | 2.73 | 0 | null | null | 77 | Stockton | 4,237 | Two Year | United States | 9114-DPSIA | Stayed | 1 | 1 | Male | 1 | DSL | 37.965695, -121.260051 | 37.965695 | -121.260051 | 1 | 81 | 1 | 3 | 8 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 34,138 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 72 | 5,750 | 0 | 196.56 | 0 | 5,946.56 | 1 | 1 | 95205 |
38 | 20 | 27.89 | 1 | Attitude | Attitude of support person | 69 | Van Nuys | 2,699 | Month-to-Month | United States | 3494-JCHRQ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.17847, -118.459472 | 34.17847 | -118.459472 | 0 | 70.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,646 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 70.05 | 0 | 27.89 | 0 | 97.94 | 0 | 1 | 91411 |
46 | 0 | 43.8 | 0 | null | null | 46 | El Centro | 4,691 | One Year | United States | 2277-AXSDC | Stayed | 0 | 0 | Female | 0 | null | 32.770393, -115.60915 | 32.770393 | -115.60915 | 0 | 19.75 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 43,712 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 32 | 624.15 | 0 | 1,401.6 | 0 | 2,025.75 | 0 | 0 | 92243 |
47 | 3 | 17.07 | 0 | null | null | 28 | Placerville | 4,592 | Month-to-Month | United States | 1928-BXYIV | Joined | 0 | 0 | Male | 1 | DSL | 38.733714, -120.795213 | 38.733714 | -120.795213 | 0 | 61.15 | 1 | 0 | 0 | Offer E | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 34,146 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 61.15 | 0 | 17.07 | 0 | 78.22 | 0 | 1 | 95667 |
48 | 20 | 38.5 | 0 | null | null | 62 | Culver City | 2,651 | Month-to-Month | United States | 7326-RIGQZ | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 33.993991, -118.39704 | 33.993991 | -118.39704 | 1 | 69.8 | 0 | 3 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 31,963 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 6 | 377.85 | 0 | 231 | 0 | 608.85 | 0 | 1 | 90230 |
68 | 19 | 8.97 | 1 | Attitude | Attitude of support person | 91 | Forbestown | 5,166 | Month-to-Month | United States | 8634-MPHTR | Churned | 0 | 1 | Male | 1 | Fiber Optic | 39.531028, -121.24807 | 39.531028 | -121.24807 | 1 | 100.05 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 452 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 1 | 47 | 4,871.05 | 0 | 421.59 | 0 | 5,292.64 | 0 | 1 | 95941 |
48 | 0 | 19.28 | 0 | null | null | 57 | Huntington Park | 5,190 | Two Year | United States | 0064-SUDOG | Stayed | 1 | 0 | Female | 0 | null | 33.97803, -118.217141 | 33.97803 | -118.217141 | 1 | 20.3 | 0 | 3 | 3 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 78,114 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 12 | 224.5 | 0 | 231.36 | 0 | 455.86 | 0 | 0 | 90255 |
60 | 0 | 47.46 | 0 | null | null | 53 | Chester | 3,142 | Month-to-Month | United States | 6972-SNKKW | Stayed | 0 | 0 | Female | 0 | null | 40.243494, -121.154733 | 40.243494 | -121.154733 | 0 | 20 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 2,664 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 6 | 109.2 | 0 | 284.76 | 0 | 393.96 | 0 | 0 | 96020 |
50 | 28 | 22.05 | 1 | Attitude | Attitude of support person | 71 | Hawthorne | 4,017 | Month-to-Month | United States | 3877-JRJIP | Churned | 0 | 0 | Male | 1 | Cable | 33.914775, -118.348083 | 33.914775 | -118.348083 | 0 | 59.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 93,315 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 1 | 59.85 | 0 | 22.05 | 0 | 81.9 | 0 | 1 | 90250 |
80 | 5 | 28.64 | 1 | Competitor | Competitor made better offer | 72 | Escondido | 5,345 | Month-to-Month | United States | 7409-KIUTL | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.141265, -116.967221 | 33.141265 | -116.967221 | 0 | 71 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 48,690 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 1 | 71 | 0 | 28.64 | 0 | 99.64 | 0 | 1 | 92027 |
76 | 10 | 42.29 | 0 | null | null | 34 | Cathedral City | 2,677 | One Year | United States | 3951-NJCVI | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.829583, -116.474131 | 33.829583 | -116.474131 | 1 | 95.05 | 1 | 0 | 10 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 43,141 | 0 | Q3 | 1 | 4 | 1 | California | 1 | 0 | 1 | 42 | 3,944.5 | 100 | 1,776.18 | 0 | 5,820.68 | 0 | 0 | 92234 |
34 | 0 | 40.91 | 0 | null | null | 79 | Santa Barbara | 4,311 | Two Year | United States | 8285-ABVLB | Stayed | 0 | 0 | Female | 0 | null | 34.438581, -119.685368 | 34.438581 | -119.685368 | 1 | 19.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 20,893 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 70 | 1,328.35 | 0 | 2,863.7 | 33.29 | 4,158.76 | 0 | 0 | 93103 |
30 | 30 | 17.22 | 1 | Other | Don't know | 80 | Elk Grove | 5,944 | Month-to-Month | United States | 0637-KVDLV | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.35363, -121.44195 | 38.35363 | -121.44195 | 0 | 76.5 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 47,065 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 2 | 162.45 | 0 | 34.44 | 0 | 196.89 | 0 | 1 | 95758 |
50 | 11 | 35.49 | 1 | Competitor | Competitor made better offer | 65 | San Dimas | 3,585 | Month-to-Month | United States | 0260-ZDLGK | Churned | 1 | 1 | Female | 1 | Cable | 34.102119, -117.815532 | 34.102119 | -117.815532 | 0 | 72.9 | 0 | 2 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 33,878 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 9 | 651.4 | 0 | 319.41 | 0 | 970.81 | 0 | 1 | 91773 |
28 | 52 | 35.2 | 0 | null | null | 23 | Cedar Glen | 5,605 | Month-to-Month | United States | 1548-ARAGG | Stayed | 1 | 0 | Female | 1 | DSL | 34.255203, -117.175654 | 34.255203 | -117.175654 | 1 | 58.5 | 1 | 3 | 9 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 455 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 4 | 224.85 | 0 | 140.8 | 0 | 365.65 | 1 | 1 | 92321 |
46 | 0 | 44.84 | 0 | null | null | 52 | Los Angeles | 6,334 | Two Year | United States | 1987-AUELQ | Stayed | 0 | 0 | Female | 0 | null | 34.028735, -118.317236 | 34.028735 | -118.317236 | 1 | 25.05 | 1 | 0 | 0 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 47,143 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 71 | 1,873.7 | 0 | 3,183.64 | 0 | 5,057.34 | 0 | 0 | 90018 |
69 | 19 | 45.88 | 1 | Competitor | Competitor made better offer | 90 | San Diego | 2,482 | Month-to-Month | United States | 2684-EIWEO | Churned | 0 | 1 | Female | 1 | Fiber Optic | 32.961064, -117.134917 | 32.961064 | -117.134917 | 0 | 91.7 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 47,224 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 30 | 2,758.15 | 0 | 1,376.4 | 0 | 4,134.55 | 0 | 1 | 92129 |
35 | 56 | 12.96 | 0 | null | null | 54 | Plymouth | 4,480 | Two Year | United States | 1027-LKKQQ | Stayed | 1 | 1 | Female | 1 | DSL | 38.489273, -120.891614 | 38.489273 | -120.891614 | 1 | 80.45 | 0 | 3 | 3 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 2,220 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 5,886.85 | 0 | 933.12 | 0 | 6,819.97 | 0 | 1 | 95669 |
37 | 14 | 2.72 | 0 | null | null | 38 | Ione | 2,388 | Month-to-Month | United States | 3717-OEAUQ | Joined | 0 | 0 | Male | 1 | Fiber Optic | 38.33788, -120.954202 | 38.33788 | -120.954202 | 0 | 70.7 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 9,752 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 2 | 129.2 | 10 | 5.44 | 0 | 144.64 | 0 | 0 | 95640 |
60 | 0 | 18.64 | 0 | null | null | 33 | Somes Bar | 3,828 | Two Year | United States | 7033-CLAMM | Stayed | 1 | 0 | Female | 0 | null | 41.444606, -123.471895 | 41.444606 | -123.471895 | 1 | 20.2 | 0 | 2 | 6 | Offer B | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 202 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 48 | 1,027.25 | 0 | 894.72 | 0 | 1,921.97 | 0 | 0 | 95568 |
39 | 6 | 14.07 | 1 | Attitude | Attitude of service provider | 95 | Boulder Creek | 2,187 | Month-to-Month | United States | 1143-NMNQJ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.171727, -122.142961 | 37.171727 | -122.142961 | 0 | 85.7 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 10,520 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 2 | 169.8 | 0 | 28.14 | 0 | 197.94 | 0 | 1 | 95006 |
35 | 13 | 22.33 | 1 | Other | Don't know | 71 | Los Angeles | 2,039 | Month-to-Month | United States | 6839-ITVZJ | Churned | 0 | 0 | Female | 1 | DSL | 34.002642, -118.287596 | 34.002642 | -118.287596 | 1 | 60.05 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 56,709 | 1 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 26 | 1,616.15 | 0 | 580.58 | 0 | 2,196.73 | 0 | 1 | 90037 |
20 | 27 | 26.63 | 0 | null | null | 24 | Esparto | 5,611 | Month-to-Month | United States | 8082-GHXOP | Stayed | 1 | 0 | Male | 1 | DSL | 38.834469, -122.127193 | 38.834469 | -122.127193 | 0 | 44 | 0 | 1 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 2,756 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 1 | 0 | 13 | 659.35 | 0 | 346.19 | 0 | 1,005.54 | 1 | 1 | 95627 |
59 | 76 | 29.5 | 0 | null | null | 23 | Sacramento | 6,123 | One Year | United States | 3569-VLDHH | Stayed | 1 | 1 | Male | 1 | DSL | 38.517295, -121.439819 | 38.517295 | -121.439819 | 1 | 75.1 | 0 | 3 | 0 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 30,580 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 66 | 5,013 | 0 | 1,947 | 0 | 6,960 | 0 | 1 | 95824 |
27 | 0 | 43.5 | 0 | null | null | 34 | Thousand Palms | 3,854 | Month-to-Month | United States | 3061-BCKYI | Stayed | 0 | 0 | Male | 0 | null | 33.849263, -116.382778 | 33.849263 | -116.382778 | 0 | 19.9 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 6,242 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 14 | 283.75 | 0 | 609 | 0 | 892.75 | 1 | 0 | 92276 |
39 | 13 | 35.18 | 1 | Competitor | Competitor had better devices | 65 | Lebec | 3,972 | Month-to-Month | United States | 6424-ELEYH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.845861, -118.885163 | 34.845861 | -118.885163 | 1 | 74.75 | 1 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 1 | 1,247 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 3 | 229.5 | 0 | 105.54 | 0 | 335.04 | 0 | 1 | 93243 |
63 | 20 | 27 | 0 | null | null | 36 | Newark | 4,634 | Two Year | United States | 9018-PCIOK | Stayed | 0 | 1 | Female | 1 | Cable | 37.504133, -122.032347 | 37.504133 | -122.032347 | 0 | 64.75 | 0 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Mailed Check | 1 | 42,491 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 55 | 3,617.1 | 0 | 1,485 | 0 | 5,102.1 | 0 | 1 | 94560 |
71 | 21 | 0 | 0 | null | null | 80 | Greenville | 6,285 | Month-to-Month | United States | 3256-EZDBI | Stayed | 0 | 0 | Male | 1 | DSL | 40.160386, -120.835428 | 40.160386 | -120.835428 | 1 | 29.45 | 0 | 0 | 1 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 0 | 2,064 | 0 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 51 | 1,459.35 | 0 | 0 | 0 | 1,459.35 | 0 | 1 | 95947 |
38 | 30 | 0 | 0 | null | null | 53 | Fiddletown | 4,507 | Two Year | United States | 3249-VHRIP | Stayed | 0 | 1 | Female | 1 | Cable | 38.513484, -120.704613 | 38.513484 | -120.704613 | 0 | 43.6 | 0 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Credit Card | 0 | 850 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 62 | 2,748.7 | 0 | 0 | 0 | 2,748.7 | 0 | 1 | 95629 |
76 | 15 | 3.42 | 0 | null | null | 49 | Glendale | 2,768 | Two Year | United States | 2921-XWDJH | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.167926, -118.267539 | 34.167926 | -118.267539 | 1 | 83.45 | 0 | 0 | 0 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 21,990 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 38 | 3,147.15 | 0 | 129.96 | 24.98 | 3,252.13 | 0 | 1 | 91202 |
76 | 9 | 0 | 0 | null | null | 68 | Loomis | 5,295 | Two Year | United States | 5456-ITGIC | Stayed | 0 | 1 | Male | 1 | DSL | 38.809175, -121.171375 | 38.809175 | -121.171375 | 1 | 64.45 | 0 | 0 | 9 | null | 1 | 1 | 1 | 1 | Credit Card | 0 | 11,191 | 1 | Q3 | 1 | 5 | 1 | California | 1 | 1 | 1 | 72 | 4,641.1 | 0 | 0 | 0 | 4,641.1 | 0 | 1 | 95650 |
62 | 20 | 44 | 0 | null | null | 50 | San Bernardino | 6,202 | Two Year | United States | 7971-HLVXI | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 34.183286, -117.221722 | 34.183286 | -117.221722 | 1 | 84.5 | 1 | 2 | 4 | Offer A | 0 | 0 | 1 | 1 | Credit Card | 1 | 53,636 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 0 | 72 | 6,130.85 | 0 | 3,168 | 0 | 9,298.85 | 0 | 1 | 92404 |
44 | 0 | 10.83 | 0 | null | null | 30 | Redondo Beach | 5,946 | Two Year | United States | 3662-FXJFO | Stayed | 0 | 0 | Female | 0 | null | 33.873395, -118.37019 | 33.873395 | -118.37019 | 0 | 20.5 | 0 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Credit Card | 1 | 37,322 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 54 | 1,035.7 | 0 | 584.82 | 0 | 1,620.52 | 0 | 0 | 90278 |
74 | 4 | 46.5 | 1 | Dissatisfaction | Limited range of services | 84 | Paskenta | 4,990 | Month-to-Month | United States | 7779-LGOVN | Churned | 0 | 0 | Male | 1 | Cable | 39.884395, -122.587513 | 39.884395 | -122.587513 | 1 | 86.65 | 1 | 0 | 2 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 263 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 0 | 10 | 856.65 | 0 | 465 | 0 | 1,321.65 | 0 | 1 | 96074 |
66 | 28 | 45.37 | 0 | null | null | 23 | Roseville | 6,019 | One Year | United States | 2480-EJWYP | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.784329, -121.373245 | 38.784329 | -121.373245 | 1 | 97.8 | 1 | 0 | 5 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 25,418 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 58 | 5,458.8 | 0 | 2,631.46 | 0 | 8,090.26 | 0 | 1 | 95747 |
33 | 10 | 33.82 | 0 | null | null | 75 | Roseville | 5,870 | One Year | United States | 7544-ZVIKX | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 38.759751, -121.288545 | 38.759751 | -121.288545 | 1 | 105.05 | 1 | 2 | 2 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 30,614 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 58 | 6,004.85 | 0 | 1,961.56 | 0 | 7,966.41 | 0 | 1 | 95678 |
58 | 21 | 1.88 | 0 | null | null | 47 | San Diego | 4,521 | Month-to-Month | United States | 6257-RJOHI | Stayed | 0 | 0 | Male | 1 | DSL | 32.76501, -117.19938 | 32.76501 | -117.19938 | 0 | 50.8 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 24,169 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 4 | 202.3 | 0 | 7.52 | 0 | 209.82 | 0 | 1 | 92110 |
59 | 26 | 0 | 1 | Dissatisfaction | Product dissatisfaction | 82 | Deer Park | 5,474 | Month-to-Month | United States | 2011-TRQYE | Churned | 0 | 1 | Male | 1 | DSL | 38.554383, -122.474773 | 38.554383 | -122.474773 | 0 | 33.5 | 0 | 0 | 0 | Offer D | 1 | 0 | 1 | 0 | Credit Card | 0 | 223 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 18 | 600 | 0 | 0 | 0 | 600 | 0 | 1 | 94576 |
60 | 0 | 47.33 | 0 | null | null | 79 | Baker | 5,448 | One Year | United States | 5789-LDFXO | Stayed | 0 | 0 | Male | 0 | null | 35.28952, -116.092214 | 35.28952 | -116.092214 | 0 | 24.6 | 1 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 904 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 24 | 592.65 | 0 | 1,135.92 | 0 | 1,728.57 | 0 | 0 | 92309 |
19 | 59 | 37.32 | 0 | null | null | 68 | Escondido | 4,081 | One Year | United States | 6352-GIGGQ | Stayed | 0 | 1 | Male | 1 | DSL | 33.141265, -116.967221 | 33.141265 | -116.967221 | 0 | 88.8 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 48,690 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 67 | 5,903.15 | 0 | 2,500.44 | 0 | 8,403.59 | 1 | 1 | 92027 |
47 | 26 | 4.34 | 0 | null | null | 35 | Groveland | 2,709 | One Year | United States | 6807-SIWJI | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.902968, -119.667544 | 37.902968 | -119.667544 | 0 | 104.85 | 1 | 0 | 0 | Offer C | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 3,680 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 38 | 3,887.25 | 0 | 164.92 | 0 | 4,052.17 | 0 | 1 | 95321 |
54 | 0 | 15.51 | 1 | Dissatisfaction | Limited range of services | 90 | Encino | 5,527 | Month-to-Month | United States | 0426-TIRNE | Churned | 0 | 0 | Female | 0 | null | 34.150354, -118.518292 | 34.150354 | -118.518292 | 0 | 20.9 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 27,614 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 20.9 | 0 | 15.51 | 0 | 36.41 | 0 | 0 | 91316 |
56 | 30 | 29.29 | 0 | null | null | 76 | Raisin City | 5,219 | Two Year | United States | 4291-TPNFG | Stayed | 0 | 1 | Male | 1 | DSL | 36.594542, -119.905245 | 36.594542 | -119.905245 | 1 | 82.3 | 1 | 0 | 1 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 265 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 72 | 5,980.55 | 140 | 2,108.88 | 0 | 8,229.43 | 0 | 0 | 93652 |
63 | 3 | 44.73 | 1 | Competitor | Competitor made better offer | 75 | Fallbrook | 5,861 | Month-to-Month | United States | 3746-EUBYR | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.362575, -117.299644 | 33.362575 | -117.299644 | 1 | 74.6 | 1 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 42,239 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 1 | 74.6 | 0 | 44.73 | 0 | 119.33 | 0 | 1 | 92028 |
63 | 10 | 20.13 | 0 | null | null | 79 | San Mateo | 5,056 | Month-to-Month | United States | 9362-MWODR | Stayed | 1 | 0 | Female | 1 | DSL | 37.556094, -122.272437 | 37.556094 | -122.272437 | 0 | 64.1 | 0 | 1 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 31,882 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 40 | 2,460.35 | 0 | 805.2 | 0 | 3,265.55 | 0 | 1 | 94404 |
58 | 57 | 0 | 0 | null | null | 27 | Cottonwood | 2,898 | Two Year | United States | 7321-ZNSLA | Stayed | 1 | 0 | Male | 1 | DSL | 40.336392, -122.448533 | 40.336392 | -122.448533 | 1 | 40.55 | 0 | 3 | 0 | null | 1 | 1 | 0 | 1 | Credit Card | 0 | 12,348 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 13 | 590.35 | 0 | 0 | 0 | 590.35 | 0 | 1 | 96022 |
26 | 85 | 21.45 | 0 | null | null | 43 | Benicia | 4,908 | One Year | United States | 0565-JUPYD | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.113533, -122.11926 | 38.113533 | -122.11926 | 0 | 104.5 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 25,578 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 63 | 6,590.8 | 0 | 1,351.35 | 0 | 7,942.15 | 1 | 1 | 94510 |
68 | 13 | 15.82 | 0 | null | null | 71 | Berry Creek | 4,032 | Two Year | United States | 8336-TAVKX | Stayed | 0 | 1 | Female | 1 | DSL | 39.657228, -121.37778 | 39.657228 | -121.37778 | 1 | 78.45 | 1 | 0 | 10 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 1,279 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 0 | 72 | 5,682.25 | 0 | 1,139.04 | 0 | 6,821.29 | 0 | 1 | 95916 |
33 | 20 | 43.14 | 0 | null | null | 46 | Paicines | 6,183 | Month-to-Month | United States | 3086-RUCRN | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.525703, -120.952122 | 36.525703 | -120.952122 | 0 | 103.1 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 813 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 66 | 6,595 | 0 | 2,847.24 | 0 | 9,442.24 | 0 | 1 | 95043 |
49 | 28 | 0 | 0 | null | null | 42 | Yuba City | 4,051 | Two Year | United States | 3745-HRPHI | Stayed | 1 | 1 | Male | 1 | DSL | 39.075694, -121.70606 | 39.075694 | -121.70606 | 1 | 54.65 | 0 | 3 | 0 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 0 | 27,786 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 66 | 3,632 | 0 | 0 | 46.75 | 3,585.25 | 0 | 1 | 95993 |
58 | 7 | 0 | 0 | null | null | 20 | Sunset Beach | 3,100 | Two Year | United States | 9928-BZVLZ | Stayed | 0 | 1 | Female | 1 | DSL | 33.719221, -118.073596 | 33.719221 | -118.073596 | 0 | 49.85 | 0 | 0 | 0 | Offer D | 0 | 1 | 0 | 0 | Credit Card | 0 | 1,107 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 12 | 552.1 | 0 | 0 | 0 | 552.1 | 0 | 1 | 90742 |
20 | 85 | 42.59 | 0 | null | null | 38 | Bakersfield | 5,816 | Two Year | United States | 0674-GCDXG | Stayed | 0 | 1 | Male | 1 | DSL | 35.559617, -118.925185 | 35.559617 | -118.925185 | 0 | 71.9 | 1 | 0 | 0 | Offer B | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 44,915 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 63 | 4,479.2 | 0 | 2,683.17 | 0 | 7,162.37 | 1 | 1 | 93308 |
42 | 27 | 38.53 | 0 | null | null | 24 | Warner Springs | 3,972 | Two Year | United States | 9027-TMATR | Stayed | 0 | 1 | Female | 1 | DSL | 33.323705, -116.626907 | 33.323705 | -116.626907 | 1 | 78.8 | 0 | 0 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 1,205 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 43 | 3,460.3 | 0 | 1,656.79 | 24.9 | 5,092.19 | 0 | 1 | 92086 |
30 | 59 | 31.67 | 1 | Dissatisfaction | Network reliability | 93 | Soulsbyville | 4,533 | Month-to-Month | United States | 4910-AQFFX | Churned | 0 | 1 | Male | 1 | Cable | 37.990574, -120.261821 | 37.990574 | -120.261821 | 1 | 79.35 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,519 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 9 | 661.25 | 10 | 285.03 | 0 | 956.28 | 0 | 0 | 95372 |
50 | 12 | 13.69 | 0 | null | null | 41 | Folsom | 2,886 | One Year | United States | 3736-BLEPA | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.672638, -121.147403 | 38.672638 | -121.147403 | 0 | 91.25 | 0 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 51,855 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 1 | 28 | 2,483.65 | 0 | 383.32 | 0 | 2,866.97 | 0 | 1 | 95630 |
56 | 19 | 39.07 | 0 | null | null | 80 | Heber | 5,266 | Two Year | United States | 9220-CXRSC | Stayed | 1 | 0 | Female | 1 | DSL | 32.730583, -115.501083 | 32.730583 | -115.501083 | 1 | 61.4 | 1 | 2 | 10 | null | 0 | 1 | 0 | 1 | Credit Card | 1 | 3,535 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 69 | 4,059.85 | 0 | 2,695.83 | 0 | 6,755.68 | 0 | 1 | 92249 |
76 | 19 | 38.85 | 0 | null | null | 28 | Mi Wuk Village | 5,269 | Two Year | United States | 2452-KDRRH | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.121601, -120.133915 | 38.121601 | -120.133915 | 0 | 101.4 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 1,278 | 0 | Q3 | 0 | 4 | 1 | California | 1 | 0 | 1 | 67 | 6,841.05 | 0 | 2,602.95 | 0 | 9,444 | 0 | 1 | 95346 |
23 | 0 | 16.42 | 0 | null | null | 24 | San Francisco | 4,501 | One Year | United States | 7471-WNSUF | Stayed | 0 | 0 | Male | 0 | null | 37.776718, -122.495781 | 37.776718 | -122.495781 | 1 | 24.15 | 1 | 0 | 1 | Offer B | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 42,476 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 60 | 1,505.9 | 0 | 985.2 | 0 | 2,491.1 | 1 | 0 | 94121 |
22 | 51 | 18.62 | 0 | null | null | 33 | Elk | 5,870 | Month-to-Month | United States | 9992-UJOEL | Joined | 0 | 0 | Male | 1 | DSL | 39.108252, -123.645121 | 39.108252 | -123.645121 | 0 | 50.3 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Credit Card | 1 | 383 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 2 | 92.75 | 0 | 37.24 | 0 | 129.99 | 1 | 1 | 95432 |
50 | 21 | 0 | 1 | Competitor | Competitor had better devices | 78 | Glendale | 2,933 | Month-to-Month | United States | 5204-QZXPU | Churned | 0 | 1 | Male | 1 | DSL | 34.13658, -118.245839 | 34.13658 | -118.245839 | 0 | 39.65 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 41,390 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 19 | 733.35 | 0 | 0 | 0 | 733.35 | 0 | 1 | 91205 |
44 | 24 | 44.14 | 0 | null | null | 51 | Bass Lake | 5,962 | Month-to-Month | United States | 9481-SFCQY | Stayed | 1 | 1 | Female | 1 | DSL | 37.458367, -119.345011 | 37.458367 | -119.345011 | 0 | 59.8 | 0 | 1 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 613 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 14 | 824.85 | 0 | 617.96 | 0 | 1,442.81 | 0 | 1 | 93604 |
41 | 19 | 14.64 | 0 | null | null | 49 | Santa Margarita | 5,284 | Month-to-Month | United States | 1247-QBVSH | Stayed | 1 | 0 | Female | 1 | DSL | 35.303926, -120.256567 | 35.303926 | -120.256567 | 1 | 50.2 | 0 | 2 | 1 | Offer B | 1 | 0 | 0 | 1 | Mailed Check | 1 | 2,687 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 43 | 2,169.4 | 0 | 629.52 | 0 | 2,798.92 | 0 | 1 | 93453 |
47 | 6 | 44.45 | 0 | null | null | 61 | Stirling City | 5,870 | One Year | United States | 6478-HRRCZ | Stayed | 0 | 0 | Male | 1 | DSL | 39.904002, -121.527823 | 39.904002 | -121.527823 | 1 | 70.5 | 0 | 0 | 7 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 28 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 32 | 2,201.75 | 0 | 1,422.4 | 0 | 3,624.15 | 0 | 1 | 95978 |
61 | 0 | 33.92 | 0 | null | null | 41 | San Jose | 5,475 | Two Year | United States | 9838-BFCQT | Stayed | 1 | 0 | Male | 0 | null | 37.218705, -121.762429 | 37.218705 | -121.762429 | 1 | 26.1 | 1 | 2 | 2 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 7,023 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 1,851.45 | 0 | 2,442.24 | 0 | 4,293.69 | 0 | 0 | 95139 |
75 | 25 | 1.92 | 0 | null | null | 47 | Avila Beach | 3,728 | Two Year | United States | 7268-IGMFD | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 35.186644, -120.728305 | 35.186644 | -120.728305 | 0 | 93.9 | 1 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 812 | 1 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 1 | 18 | 1,743.9 | 0 | 34.56 | 0 | 1,778.46 | 0 | 1 | 93424 |
43 | 12 | 31.31 | 0 | null | null | 29 | Temecula | 4,770 | One Year | United States | 0750-EBAIU | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.475493, -117.219551 | 33.475493 | -117.219551 | 0 | 91.25 | 0 | 0 | 0 | Offer B | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 3,070 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 52 | 4,738.3 | 0 | 1,628.12 | 0 | 6,366.42 | 0 | 1 | 92590 |
29 | 0 | 3.58 | 0 | null | null | 36 | Bellflower | 4,761 | One Year | United States | 0428-AXXLJ | Stayed | 0 | 0 | Male | 0 | null | 33.887676, -118.127289 | 33.887676 | -118.127289 | 0 | 19.5 | 0 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 72,893 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 25 | 516.3 | 0 | 89.5 | 0 | 605.8 | 1 | 0 | 90706 |
75 | 18 | 26.82 | 0 | null | null | 79 | Chula Vista | 4,368 | One Year | United States | 5820-PTRYM | Stayed | 0 | 1 | Female | 1 | Cable | 32.64164, -116.985026 | 32.64164 | -116.985026 | 1 | 68.45 | 1 | 0 | 1 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 12,884 | 1 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 56 | 4,014 | 0 | 1,501.92 | 0 | 5,515.92 | 0 | 1 | 91913 |
21 | 48 | 23.52 | 0 | null | null | 27 | Sunol | 4,799 | Month-to-Month | United States | 3234-VKACU | Joined | 0 | 0 | Male | 1 | DSL | 37.587494, -121.862856 | 37.587494 | -121.862856 | 0 | 70.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 790 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 2 | 132.4 | 0 | 47.04 | 0 | 179.44 | 1 | 1 | 94586 |
42 | 21 | 8.29 | 0 | null | null | 46 | Rio Linda | 4,080 | Month-to-Month | United States | 5309-TAIKL | Stayed | 0 | 1 | Female | 1 | DSL | 38.688764, -121.457596 | 38.688764 | -121.457596 | 0 | 62.8 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 14,010 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 7 | 418.3 | 0 | 58.03 | 0 | 476.33 | 0 | 1 | 95673 |
30 | 53 | 0 | 1 | Dissatisfaction | Limited range of services | 82 | South Dos Palos | 2,967 | Month-to-Month | United States | 6834-NXDCA | Churned | 0 | 0 | Female | 1 | DSL | 36.959731, -120.653519 | 36.959731 | -120.653519 | 0 | 23.9 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 343 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 13 | 300.8 | 0 | 0 | 0 | 300.8 | 0 | 1 | 93665 |
59 | 18 | 47.64 | 0 | null | null | 32 | Norwalk | 5,087 | Two Year | United States | 4622-YNKIJ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.905963, -118.08263 | 33.905963 | -118.08263 | 0 | 88.95 | 0 | 0 | 0 | Offer C | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 103,214 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 33 | 3,027.65 | 0 | 1,572.12 | 0 | 4,599.77 | 0 | 1 | 90650 |
45 | 25 | 22.52 | 0 | null | null | 27 | Brookdale | 5,154 | One Year | United States | 1169-SAOCL | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.106902, -122.100006 | 37.106902 | -122.100006 | 0 | 106.65 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,007 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 49 | 5,168.1 | 130 | 1,103.48 | 0 | 6,401.58 | 0 | 0 | 95007 |
77 | 19 | 6.97 | 1 | Competitor | Competitor made better offer | 69 | Lewiston | 5,374 | Month-to-Month | United States | 9391-EOYLI | Churned | 0 | 0 | Male | 1 | Fiber Optic | 40.704293, -122.803899 | 40.704293 | -122.803899 | 1 | 80.45 | 0 | 0 | 1 | Offer D | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,845 | 0 | Q3 | 1 | 2 | 1 | California | 1 | 0 | 0 | 12 | 950.2 | 0 | 83.64 | 0 | 1,033.84 | 0 | 1 | 96052 |
48 | 4 | 19.22 | 0 | null | null | 54 | Milford | 4,968 | One Year | United States | 0330-BGYZE | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 40.181279, -120.392967 | 40.181279 | -120.392967 | 1 | 102.5 | 1 | 0 | 8 | Offer B | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 481 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 60 | 6,157.6 | 0 | 1,153.2 | 0 | 7,310.8 | 0 | 1 | 96121 |
42 | 26 | 10.9 | 0 | null | null | 57 | Bakersfield | 6,005 | Two Year | United States | 5067-WJEUN | Stayed | 1 | 0 | Male | 1 | Cable | 35.559617, -118.925185 | 35.559617 | -118.925185 | 1 | 54.2 | 0 | 2 | 1 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 44,915 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 67 | 3,838.2 | 10 | 730.3 | 0 | 4,578.5 | 0 | 0 | 93308 |
76 | 19 | 34.39 | 0 | null | null | 31 | Bakersfield | 3,104 | One Year | United States | 8329-UTMVM | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 35.140938, -119.051348 | 35.140938 | -119.051348 | 0 | 104.65 | 1 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 25,126 | 1 | Q3 | 0 | 4 | 1 | California | 1 | 0 | 1 | 27 | 2,964 | 0 | 928.53 | 0 | 3,892.53 | 0 | 1 | 93313 |
21 | 73 | 32.08 | 1 | Other | Don't know | 74 | Concord | 3,700 | Month-to-Month | United States | 9448-REEVD | Churned | 0 | 0 | Male | 1 | DSL | 38.013825, -122.039144 | 38.013825 | -122.039144 | 1 | 44.7 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 36,186 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 1 | 0 | 1 | 44.7 | 0 | 32.08 | 0 | 76.78 | 1 | 1 | 94520 |
80 | 17 | 39.51 | 0 | null | null | 57 | Los Angeles | 3,711 | Month-to-Month | United States | 3411-WLRSQ | Joined | 0 | 0 | Female | 1 | Fiber Optic | 34.088017, -118.327168 | 34.088017 | -118.327168 | 1 | 74.6 | 0 | 0 | 3 | Offer E | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 32,562 | 0 | Q3 | 1 | 5 | 1 | California | 0 | 0 | 0 | 3 | 239.05 | 30 | 118.53 | 0 | 387.58 | 0 | 0 | 90038 |
62 | 20 | 11.74 | 0 | null | null | 72 | Upper Lake | 5,804 | Month-to-Month | United States | 5131-PONJI | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 39.220368, -122.907693 | 39.220368 | -122.907693 | 1 | 90.4 | 0 | 3 | 10 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 2,344 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 49 | 4,494.65 | 0 | 575.26 | 0 | 5,069.91 | 0 | 1 | 95485 |
69 | 2 | 10.55 | 0 | null | null | 21 | Acton | 3,172 | Month-to-Month | United States | 3312-ZWLGF | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.501452, -118.207862 | 34.501452 | -118.207862 | 1 | 79.3 | 1 | 0 | 0 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 7,831 | 1 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 29 | 2,414.55 | 0 | 305.95 | 0 | 2,720.5 | 0 | 1 | 93510 |
77 | 8 | 40.5 | 0 | null | null | 27 | Riverside | 5,610 | Two Year | United States | 4079-VTGLK | Stayed | 0 | 1 | Male | 1 | DSL | 33.994676, -117.372498 | 33.994676 | -117.372498 | 1 | 74.85 | 1 | 0 | 7 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 18,999 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 1 | 30 | 2,181.75 | 0 | 1,215 | 0 | 3,396.75 | 0 | 1 | 92501 |
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Dataset Card for Telco Customer Churn
This dataset contains information about customers of a fictional telecommunications company, including demographic information, services subscribed to, location details, and churn behavior. This merged dataset combines the information from the original Telco Customer Churn dataset with additional details.
Dataset Details
Dataset Description
This merged Telco Customer Churn dataset provides a comprehensive view of customer attributes, service usage, location data, and churn behavior. This expanded dataset is a valuable resource for understanding churn patterns, customer segmentation, and developing targeted marketing strategies.
Uses
Direct Use
This dataset can be used for various purposes, including:
- Customer churn prediction: Develop machine learning models to predict which customers are at risk of churning, leveraging the expanded features.
- Customer segmentation: Identify different customer segments based on demographics, service usage, location, and churn behavior.
- Targeted marketing campaigns: Develop targeted marketing campaigns to retain at-risk customers or attract new customers, tailoring campaigns based on the insights derived from the merged dataset.
- Location-based analysis: Analyze customer churn trends based on specific locations, cities, or zip codes, and identify potential regional differences.
Out-of-Scope Use
The dataset is not suitable for:
- Real-time churn prediction: The dataset lacks real-time data, making it inappropriate for immediate churn prediction.
- Personal identification: While the dataset contains customer information, it is anonymized and should not be used to identify individuals.
Dataset Structure
The dataset is structured as a CSV file with 49 columns, each representing a customer attribute. The columns include:
- Age: The customer's age in years.
- Avg Monthly GB Download: The customer's average monthly gigabyte download volume.
- Avg Monthly Long Distance Charges: The customer's average monthly long distance charges.
- Churn Category: A high-level category for the customer's reason for churning.
- Churn Label: Indicates whether the customer churned.
- Churn Reason: The customer's specific reason for leaving the company.
- Churn Score: A score from 0-100 indicating the likelihood of the customer churning.
- Churn Value: A numerical value representing whether the customer churned (1 for churned, 0 for not churned).
- City: The city of the customer's residence.
- CLTV: Customer Lifetime Value.
- Contract: The customer's contract type.
- Country: The country of the customer's residence.
- Customer ID: A unique identifier for each customer.
- Customer Status: The customer's status at the end of the quarter (Churned, Stayed, or Joined).
- Dependents: Whether the customer has dependents.
- Device Protection Plan: Whether the customer has a device protection plan.
- Gender: The customer's gender.
- Internet Service: Indicates whether the customer subscribes to internet service.
- Internet Type: The type of internet service provider.
- Lat Long: The combined latitude and longitude of the customer's residence.
- Latitude: The latitude of the customer's residence.
- Longitude: The longitude of the customer's residence.
- Married: Indicates if the customer is married.
- Monthly Charge: The customer's total monthly charge for all their services.
- Multiple Lines: Whether the customer has multiple phone lines.
- Number of Dependents: The number of dependents the customer has.
- Number of Referrals: The number of referrals made by the customer.
- Offer: The last marketing offer the customer accepted.
- Online Backup: Whether the customer has online backup service.
- Online Security: Whether the customer has online security service.
- Paperless Billing: Whether the customer has paperless billing.
- Partner: Whether the customer has a partner.
- Payment Method: The customer's payment method.
- Phone Service: Whether the customer has phone service.
- Population: The estimated population of the customer's zip code.
- Premium Tech Support: Whether the customer has premium tech support.
- Quarter: The fiscal quarter for the data.
- Referred a Friend: Indicates if the customer has referred a friend.
- Satisfaction Score: The customer's satisfaction rating.
- Senior Citizen: Whether the customer is a senior citizen.
- State: The state of the customer's residence.
- Streaming Movies: Whether the customer has streaming movies service.
- Streaming Music: Whether the customer has streaming music service.
- Streaming TV: Whether the customer has streaming TV service.
- Tenure in Months: The number of months the customer has been with the company.
- Total Charges: The customer's total charges.
- Total Extra Data Charges: The total charges for extra data downloads.
- Total Long Distance Charges: The total charges for long distance calls.
- Total Refunds: The total refunds received by the customer.
- Total Revenue: The total revenue generated by the customer.
- Under 30: Indicates if the customer is under 30 years old.
- Unlimited Data: Whether the customer has unlimited data.
- Zip Code: The zip code of the customer's residence.
Dataset Creation
Curation Rationale
This merged dataset was created to provide a more comprehensive and detailed analysis of customer churn behavior. Combining multiple sources of data allows for a richer understanding of factors influencing churn.
Source Data
Data Collection and Processing
The dataset is derived from the original Telco Customer Churn dataset and additional data sources. The specific data collection and processing methods are not disclosed.
Bias, Risks, and Limitations
Bias
The dataset may exhibit biases due to the simulated nature of the original Telco Customer Churn data. It is essential to consider that the dataset may not accurately reflect the demographics, service usage, or churn patterns of actual telecommunications companies.
Risks
Using the dataset for real-world decisions without proper validation and understanding of its limitations can lead to inaccurate predictions and potentially biased outcomes.
Limitations
- Simulated Data: The dataset is based on simulated data and may not fully represent real-world customer behavior.
- Limited Context: The dataset may lack specific contextual information such as customer feedback or reasons for churn.
- Potential Bias: The simulated data may not fully capture the nuances of customer behavior and churn patterns, especially when combined with additional data sources.
Recommendations
Users should be aware of the dataset's limitations and potential biases. Consider the following:
- Validation: Validate the dataset's results against real-world data before making critical decisions.
- Contextualization: Include additional contextual information if available to improve model accuracy and insights.
- Transparency: Be transparent about the dataset's limitations and potential biases when communicating results.
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