Age
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80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
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1
| Churn Category
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values | Churn Reason
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96
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22
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6.5k
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42
| Longitude
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-114.19
| Married
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1
| Monthly Charge
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119
| Multiple Lines
int64 0
1
| Number of Dependents
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8
| Number of Referrals
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11
| Offer
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values | Online Backup
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| Paperless Billing
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| Population
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105k
| Premium Tech Support
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| Streaming TV
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1
| Tenure in Months
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72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
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150
| Total Long Distance Charges
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3.56k
| Total Refunds
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49.8
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
33 | 25 | 18.75 | 0 | null | null | 71 | San Lucas | 2,061 | Month-to-Month | United States | 7858-GTZSP | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 36.125529, -120.864443 | 36.125529 | -120.864443 | 0 | 86.55 | 1 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 521 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 12 | 1,066.9 | 110 | 225 | 0 | 1,401.9 | 0 | 0 | 93954 |
73 | 20 | 0 | 0 | null | null | 68 | Artesia | 5,372 | One Year | United States | 2639-UGMAZ | Stayed | 0 | 0 | Male | 1 | DSL | 33.867593, -118.080637 | 33.867593 | -118.080637 | 0 | 56.45 | 0 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Bank Withdrawal | 0 | 16,398 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 1 | 71 | 3,985.35 | 0 | 0 | 0 | 3,985.35 | 0 | 1 | 90701 |
32 | 13 | 2.45 | 0 | null | null | 20 | Rancho Santa Fe | 4,543 | One Year | United States | 2750-BJLSB | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.012751, -117.200617 | 33.012751 | -117.200617 | 0 | 103.7 | 0 | 0 | 0 | Offer B | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 7,615 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 47 | 4,730.6 | 0 | 115.15 | 0 | 4,845.75 | 0 | 1 | 92067 |
30 | 30 | 37.65 | 0 | null | null | 50 | Newport Beach | 5,665 | One Year | United States | 1732-FEKLD | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.606336, -117.893042 | 33.606336 | -117.893042 | 0 | 94.75 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,124 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 54 | 5,121.75 | 70 | 2,033.1 | 0 | 7,224.85 | 0 | 0 | 92662 |
64 | 17 | 32.87 | 1 | Price | Long distance charges | 78 | Oakland | 5,830 | Month-to-Month | United States | 4659-NZRUF | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.834341, -122.26437 | 37.834341 | -122.26437 | 0 | 95.15 | 1 | 0 | 0 | Offer D | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 21,097 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 19 | 1,789.25 | 120 | 624.53 | 0 | 2,533.78 | 0 | 0 | 94609 |
37 | 0 | 48.14 | 0 | null | null | 38 | Lancaster | 3,678 | Month-to-Month | United States | 4013-GUXND | Joined | 0 | 0 | Male | 0 | null | 34.727529, -118.153098 | 34.727529 | -118.153098 | 0 | 20.8 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 35,109 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 20.8 | 0 | 48.14 | 0 | 68.94 | 0 | 0 | 93534 |
77 | 20 | 3.83 | 0 | null | null | 23 | Glendora | 3,689 | Month-to-Month | United States | 7668-XCFYV | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.14649, -117.849815 | 34.14649 | -117.849815 | 1 | 92.55 | 1 | 0 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 24,973 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 17 | 1,614.7 | 0 | 65.11 | 0 | 1,679.81 | 0 | 1 | 91741 |
68 | 17 | 34.39 | 1 | Price | Long distance charges | 78 | Grizzly Flats | 5,507 | One Year | United States | 8651-ENBZX | Churned | 0 | 1 | Female | 1 | Fiber Optic | 38.636102, -120.522149 | 38.636102 | -120.522149 | 0 | 106 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 659 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 60 | 6,441.4 | 110 | 2,063.4 | 0 | 8,614.8 | 0 | 0 | 95636 |
25 | 69 | 0 | 0 | null | null | 39 | Soulsbyville | 3,423 | One Year | United States | 6981-TDRFT | Stayed | 1 | 1 | Male | 1 | DSL | 37.990574, -120.261821 | 37.990574 | -120.261821 | 1 | 54.3 | 0 | 1 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 0 | 1,519 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 44 | 2,317.1 | 10 | 0 | 0 | 2,327.1 | 1 | 0 | 95372 |
39 | 19 | 18.74 | 0 | null | null | 25 | Caspar | 5,584 | Two Year | United States | 7765-LWVVH | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 39.361283, -123.784599 | 39.361283 | -123.784599 | 1 | 95.1 | 1 | 2 | 8 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 333 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 72 | 6,843.15 | 0 | 1,349.28 | 0 | 8,192.43 | 0 | 1 | 95420 |
24 | 0 | 8.21 | 0 | null | null | 28 | Diamond Bar | 2,745 | Two Year | United States | 7696-CFTAT | Stayed | 1 | 0 | Male | 0 | null | 33.992416, -117.807874 | 33.992416 | -117.807874 | 1 | 19.8 | 0 | 3 | 0 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 46,532 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 37 | 726.1 | 0 | 303.77 | 0 | 1,029.87 | 1 | 0 | 91765 |
31 | 4 | 0 | 0 | null | null | 65 | Castro Valley | 5,493 | One Year | United States | 4611-ANLQC | Stayed | 0 | 1 | Female | 1 | Cable | 37.722727, -122.02157 | 37.722727 | -122.02157 | 1 | 50.05 | 0 | 0 | 7 | Offer B | 1 | 1 | 0 | 1 | Bank Withdrawal | 0 | 13,212 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 60 | 2,911.5 | 0 | 0 | 0 | 2,911.5 | 0 | 1 | 94552 |
62 | 29 | 44.96 | 0 | null | null | 27 | Fresno | 3,443 | Month-to-Month | United States | 7129-CAKJW | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.732694, -119.783786 | 36.732694 | -119.783786 | 0 | 80.05 | 1 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 6,848 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 17 | 1,345.65 | 0 | 764.32 | 0 | 2,109.97 | 0 | 1 | 93721 |
67 | 2 | 26.99 | 1 | Other | Don't know | 91 | San Rafael | 3,443 | Month-to-Month | United States | 2397-BRLOM | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.972662, -122.491452 | 37.972662 | -122.491452 | 1 | 80.45 | 0 | 0 | 2 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 40,239 | 0 | Q3 | 1 | 1 | 1 | California | 0 | 0 | 1 | 8 | 583.45 | 0 | 215.92 | 0 | 799.37 | 0 | 1 | 94901 |
47 | 30 | 27.75 | 0 | null | null | 28 | Jolon | 5,649 | Two Year | United States | 3197-NNYNB | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 35.930782, -121.189757 | 35.930782 | -121.189757 | 0 | 105.1 | 1 | 0 | 0 | Offer B | 1 | 0 | 0 | 0 | Credit Card | 1 | 254 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 65 | 6,631.85 | 0 | 1,803.75 | 0 | 8,435.6 | 0 | 1 | 93928 |
19 | 53 | 4.65 | 0 | null | null | 29 | Temecula | 5,361 | Month-to-Month | United States | 0139-IVFJG | Joined | 0 | 0 | Female | 1 | Fiber Optic | 33.507255, -117.029473 | 33.507255 | -117.029473 | 1 | 90.35 | 0 | 0 | 10 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 46,171 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 2 | 190.5 | 0 | 9.3 | 0 | 199.8 | 1 | 1 | 92592 |
73 | 19 | 0 | 1 | Other | Poor expertise of online support | 72 | Oakland | 4,694 | Month-to-Month | United States | 5167-GBFRE | Churned | 0 | 0 | Male | 1 | DSL | 37.803883, -122.208417 | 37.803883 | -122.208417 | 0 | 25.2 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 28,900 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 4 | 102.5 | 0 | 0 | 0 | 102.5 | 0 | 1 | 94602 |
78 | 7 | 32.4 | 1 | Attitude | Attitude of support person | 84 | Williams | 5,638 | Month-to-Month | United States | 3070-DVEYC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.117537, -122.284654 | 39.117537 | -122.284654 | 0 | 73.75 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 4,579 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 7 | 545.15 | 0 | 226.8 | 0 | 771.95 | 0 | 1 | 95987 |
34 | 0 | 49.91 | 0 | null | null | 43 | Gardena | 3,009 | Month-to-Month | United States | 0396-HUJBP | Joined | 0 | 0 | Female | 0 | null | 33.890853, -118.297967 | 33.890853 | -118.297967 | 0 | 19.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 47,758 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 44.4 | 0 | 99.82 | 0 | 144.22 | 0 | 0 | 90247 |
48 | 23 | 26.3 | 0 | null | null | 59 | Alderpoint | 6,483 | Two Year | United States | 0813-TAXXS | Stayed | 0 | 1 | Male | 1 | DSL | 40.166028, -123.584144 | 40.166028 | -123.584144 | 0 | 77.8 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 261 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 55 | 4,323.35 | 0 | 1,446.5 | 0 | 5,769.85 | 0 | 1 | 95511 |
50 | 19 | 0 | 0 | null | null | 22 | Alameda | 3,540 | Month-to-Month | United States | 0811-GSDTP | Stayed | 1 | 0 | Female | 1 | Cable | 37.724817, -122.224363 | 37.724817 | -122.224363 | 0 | 30.15 | 0 | 2 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 0 | 13,996 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 13 | 382.2 | 10 | 0 | 0 | 392.2 | 0 | 0 | 94502 |
72 | 28 | 0 | 0 | null | null | 32 | Caliente | 5,597 | Two Year | United States | 9522-BNTHX | Stayed | 0 | 1 | Female | 1 | DSL | 35.358953, -118.527064 | 35.358953 | -118.527064 | 0 | 56.25 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 1,022 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 34 | 1,765.95 | 0 | 0 | 0 | 1,765.95 | 0 | 1 | 93518 |
53 | 15 | 0 | 0 | null | null | 30 | Browns Valley | 4,969 | Two Year | United States | 9242-TKFSV | Stayed | 0 | 1 | Male | 1 | DSL | 39.292334, -121.320597 | 39.292334 | -121.320597 | 1 | 65.1 | 0 | 0 | 7 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 0 | 1,477 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 4,754.3 | 0 | 0 | 0 | 4,754.3 | 0 | 1 | 95918 |
62 | 27 | 0 | 1 | Competitor | Competitor had better devices | 76 | Old Station | 2,088 | Month-to-Month | United States | 8993-PHFWD | Churned | 0 | 0 | Female | 1 | DSL | 40.656287, -121.428965 | 40.656287 | -121.428965 | 0 | 25.25 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 182 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 3 | 58.9 | 0 | 0 | 0 | 58.9 | 0 | 1 | 96071 |
61 | 28 | 0 | 0 | null | null | 38 | Palo Alto | 5,092 | One Year | United States | 6481-LXPWL | Stayed | 1 | 1 | Male | 1 | DSL | 37.416159, -122.131337 | 37.416159 | -122.131337 | 1 | 36.1 | 0 | 1 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 0 | 24,492 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 56 | 1,971.5 | 60 | 0 | 0 | 2,031.5 | 0 | 0 | 94306 |
19 | 0 | 19.38 | 0 | null | null | 70 | Dixon | 4,001 | Month-to-Month | United States | 0547-HURJB | Stayed | 1 | 0 | Male | 0 | null | 38.392821, -121.799917 | 38.392821 | -121.799917 | 0 | 21.05 | 0 | 2 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 18,529 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 12 | 235.8 | 0 | 232.56 | 0 | 468.36 | 1 | 0 | 95620 |
23 | 59 | 21.56 | 1 | Competitor | Competitor made better offer | 80 | Boulder Creek | 3,038 | Month-to-Month | United States | 4361-BKAXE | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.171727, -122.142961 | 37.171727 | -122.142961 | 0 | 114.5 | 1 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 10,520 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 41 | 4,527.45 | 0 | 883.96 | 0 | 5,411.41 | 1 | 1 | 95006 |
30 | 41 | 28.27 | 0 | null | null | 43 | Oak View | 4,882 | Month-to-Month | United States | 5240-CAOYT | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.404544, -119.302118 | 34.404544 | -119.302118 | 0 | 87.55 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 6,503 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 57 | 4,884.85 | 0 | 1,611.39 | 1.83 | 6,494.41 | 0 | 1 | 93022 |
43 | 4 | 42.41 | 0 | null | null | 64 | Santa Cruz | 3,801 | Month-to-Month | United States | 3714-XPXBW | Stayed | 0 | 1 | Female | 1 | DSL | 36.974575, -121.991149 | 36.974575 | -121.991149 | 0 | 78.9 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 36,631 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 37 | 2,976.95 | 30 | 1,569.17 | 0 | 4,576.12 | 0 | 0 | 95062 |
63 | 14 | 1.55 | 1 | Competitor | Competitor made better offer | 94 | San Diego | 5,795 | Month-to-Month | United States | 6599-CEBNN | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.85723, -117.209780 | 32.85723 | -117.209774 | 0 | 73.95 | 0 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Credit Card | 1 | 34,902 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 34 | 2,524.45 | 0 | 52.7 | 0 | 2,577.15 | 0 | 1 | 92122 |
64 | 23 | 10.67 | 0 | null | null | 78 | Artesia | 5,700 | Two Year | United States | 9488-FYQAU | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.867593, -118.080637 | 33.867593 | -118.080637 | 1 | 109.25 | 1 | 0 | 8 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 16,398 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 63 | 6,841.4 | 0 | 672.21 | 0 | 7,513.61 | 0 | 1 | 90701 |
62 | 17 | 2.12 | 1 | Other | Don't know | 79 | Valley Village | 4,115 | Month-to-Month | United States | 8914-RBTSB | Churned | 0 | 1 | Male | 1 | Fiber Optic | 34.165783, -118.399795 | 34.165783 | -118.399795 | 1 | 93.8 | 1 | 0 | 1 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 27,453 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 31 | 3,019.5 | 50 | 65.72 | 0 | 3,135.22 | 0 | 0 | 91607 |
31 | 0 | 22.12 | 1 | Price | Long distance charges | 92 | Kyburz | 3,663 | Month-to-Month | United States | 1963-VAUKV | Churned | 0 | 0 | Female | 0 | null | 38.766036, -120.209673 | 38.766036 | -120.209673 | 0 | 20.4 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 1 | 183 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 20.4 | 0 | 22.12 | 0 | 42.52 | 0 | 0 | 95720 |
30 | 26 | 44.57 | 0 | null | null | 56 | Burbank | 3,359 | Month-to-Month | United States | 7217-JYHOQ | Stayed | 1 | 0 | Male | 1 | Cable | 34.174215, -118.345928 | 34.174215 | -118.345928 | 1 | 70.3 | 0 | 2 | 6 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 29,245 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 24 | 1,706.45 | 0 | 1,069.68 | 0 | 2,776.13 | 0 | 1 | 91505 |
73 | 30 | 5.75 | 1 | Price | Lack of affordable download/upload speed | 82 | Los Angeles | 2,645 | One Year | United States | 7657-DYEPJ | Churned | 0 | 1 | Male | 1 | Cable | 34.066303, -118.435479 | 34.066303 | -118.435479 | 0 | 70.15 | 0 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Credit Card | 1 | 44,150 | 1 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 1 | 38 | 2,497.35 | 0 | 218.5 | 0 | 2,715.85 | 0 | 1 | 90024 |
49 | 21 | 41.4 | 0 | null | null | 54 | Burson | 4,029 | Two Year | United States | 9372-TXXPS | Stayed | 0 | 0 | Female | 1 | Cable | 38.183918, -120.898817 | 38.183918 | -120.898817 | 1 | 59.85 | 0 | 0 | 7 | Offer B | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 27 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 60 | 3,483.45 | 0 | 2,484 | 0 | 5,967.45 | 0 | 1 | 95225 |
55 | 18 | 4.32 | 0 | null | null | 64 | Yorkville | 5,444 | Two Year | United States | 1291-CUOCY | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.888351, -123.239647 | 38.888351 | -123.239647 | 1 | 110.6 | 1 | 0 | 7 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 335 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 7,962.2 | 0 | 311.04 | 0 | 8,273.24 | 0 | 1 | 95494 |
71 | 27 | 40.19 | 0 | null | null | 49 | Pomona | 2,656 | Two Year | United States | 1845-CSBRZ | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 34.042286, -117.756106 | 34.042286 | -117.756106 | 1 | 85.35 | 1 | 1 | 7 | Offer D | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 69,974 | 0 | Q3 | 1 | 5 | 1 | California | 0 | 0 | 1 | 22 | 1,961.6 | 0 | 884.18 | 0 | 2,845.78 | 0 | 1 | 91766 |
19 | 27 | 13.16 | 0 | null | null | 45 | Santa Maria | 4,983 | One Year | United States | 6647-ZEDXT | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.818227, -120.418784 | 34.818227 | -120.418784 | 0 | 110.45 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Credit Card | 1 | 37,364 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 30 | 3,327.05 | 0 | 394.8 | 0 | 3,721.85 | 1 | 1 | 93455 |
77 | 25 | 38.32 | 0 | null | null | 7 | Baldwin Park | 5,348 | One Year | United States | 9058-HRZSV | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.098275, -117.967399 | 34.098275 | -117.967399 | 1 | 94.4 | 0 | 0 | 2 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 76,890 | 0 | Q3 | 1 | 4 | 1 | California | 1 | 1 | 0 | 65 | 6,126.15 | 0 | 2,490.8 | 0 | 8,616.95 | 0 | 1 | 91706 |
40 | 15 | 9.72 | 0 | null | null | 56 | Forbestown | 6,317 | Two Year | United States | 0988-AADSA | Stayed | 1 | 1 | Female | 1 | Cable | 39.531028, -121.24807 | 39.531028 | -121.24807 | 1 | 80.85 | 1 | 2 | 5 | Offer A | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 452 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 72 | 5,824.75 | 10 | 699.84 | 0 | 6,534.59 | 0 | 0 | 95941 |
36 | 20 | 39.9 | 1 | Other | Don't know | 91 | Pasadena | 3,443 | Month-to-Month | United States | 8229-TNIQA | Churned | 0 | 0 | Female | 1 | Cable | 34.13946, -118.166649 | 34.13946 | -118.166649 | 0 | 45.3 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 10,253 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 4 | 196.95 | 0 | 159.6 | 0 | 356.55 | 0 | 1 | 91105 |
55 | 29 | 0 | 0 | null | null | 28 | Whittier | 5,941 | One Year | United States | 8050-WYBND | Stayed | 1 | 1 | Female | 1 | DSL | 33.976678, -118.065875 | 33.976678 | -118.065875 | 0 | 49.45 | 0 | 2 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 0 | 32,148 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 22 | 1,031.4 | 0 | 0 | 0 | 1,031.4 | 0 | 1 | 90606 |
26 | 0 | 45.13 | 0 | null | null | 54 | San Francisco | 4,868 | Month-to-Month | United States | 9027-YFHQJ | Stayed | 0 | 0 | Male | 0 | null | 37.720498, -122.443119 | 37.720498 | -122.443119 | 0 | 25.05 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 73,117 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 7 | 152.95 | 0 | 315.91 | 0 | 468.86 | 1 | 0 | 94112 |
31 | 0 | 27.7 | 0 | null | null | 29 | Bodfish | 5,390 | One Year | United States | 6051-PTVNS | Stayed | 1 | 0 | Female | 0 | null | 35.523991, -118.400432 | 35.523991 | -118.400432 | 1 | 19.15 | 0 | 1 | 0 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 1,954 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 55 | 998.1 | 0 | 1,523.5 | 0 | 2,521.6 | 0 | 0 | 93205 |
62 | 0 | 10.32 | 0 | null | null | 54 | Copperopolis | 4,116 | Two Year | United States | 0621-CXBKL | Stayed | 0 | 0 | Female | 0 | null | 37.943954, -120.67108 | 37.943954 | -120.67108 | 0 | 18.7 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Mailed Check | 1 | 2,633 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 53 | 1,005.7 | 0 | 546.96 | 0 | 1,552.66 | 0 | 0 | 95228 |
64 | 13 | 22.41 | 0 | null | null | 22 | Lake Elsinore | 4,022 | One Year | United States | 4374-YMUSQ | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.655421, -117.391751 | 33.655421 | -117.391751 | 0 | 116.25 | 1 | 0 | 0 | Offer C | 1 | 1 | 0 | 0 | Credit Card | 1 | 38,519 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 34 | 3,899.05 | 0 | 761.94 | 0 | 4,660.99 | 0 | 1 | 92530 |
20 | 48 | 8.3 | 0 | null | null | 32 | Campo Seco | 3,652 | Month-to-Month | United States | 5438-QMDDL | Stayed | 0 | 0 | Female | 1 | DSL | 38.233879, -120.861666 | 38.233879 | -120.861666 | 1 | 59.8 | 0 | 0 | 3 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 75 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 19 | 1,130.85 | 0 | 157.7 | 0 | 1,288.55 | 1 | 1 | 95226 |
32 | 18 | 42.55 | 1 | Attitude | Attitude of support person | 89 | Lomita | 4,741 | Month-to-Month | United States | 3096-IZETN | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.794209, -118.317354 | 33.794209 | -118.317354 | 0 | 78.1 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 21,065 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 12 | 947.3 | 0 | 510.6 | 0 | 1,457.9 | 0 | 1 | 90717 |
43 | 25 | 6.68 | 0 | null | null | 59 | Capitola | 4,135 | One Year | United States | 8008-ESFLK | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.977025, -121.952864 | 36.977025 | -121.952864 | 1 | 110.5 | 0 | 0 | 1 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 9,673 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 53 | 5,835.5 | 0 | 354.04 | 0 | 6,189.54 | 0 | 1 | 95010 |
40 | 20 | 12.54 | 1 | Competitor | Competitor made better offer | 85 | San Diego | 5,964 | Month-to-Month | United States | 5228-EXCET | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.886925, -117.152162 | 32.886925 | -117.152162 | 0 | 80.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 74,232 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 13 | 1,008.7 | 0 | 163.02 | 0 | 1,171.72 | 0 | 1 | 92126 |
35 | 0 | 32.54 | 0 | null | null | 75 | Corona | 5,535 | Month-to-Month | United States | 4397-FRLTA | Stayed | 0 | 0 | Female | 0 | null | 33.762351, -117.488725 | 33.762351 | -117.488725 | 0 | 20.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 13,188 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 4 | 84.5 | 0 | 130.16 | 0 | 214.66 | 0 | 0 | 92883 |
21 | 0 | 35.46 | 0 | null | null | 53 | Apple Valley | 2,011 | Two Year | United States | 6048-NJXHX | Stayed | 0 | 0 | Male | 0 | null | 34.424926, -117.184503 | 34.424926 | -117.184503 | 1 | 19.75 | 0 | 0 | 1 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 28,819 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 41 | 899.45 | 0 | 1,453.86 | 0 | 2,353.31 | 1 | 0 | 92308 |
40 | 15 | 41.03 | 0 | null | null | 22 | Camarillo | 3,407 | Month-to-Month | United States | 5982-FPVQN | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 34.205504, -118.993111 | 34.205504 | -118.993111 | 1 | 95.15 | 1 | 1 | 2 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 24,945 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 37 | 3,532.85 | 0 | 1,518.11 | 0 | 5,050.96 | 0 | 1 | 93012 |
33 | 12 | 3.47 | 0 | null | null | 55 | Hilmar | 3,459 | Two Year | United States | 5232-NXPAY | Stayed | 0 | 1 | Female | 1 | DSL | 37.394536, -120.890747 | 37.394536 | -120.890747 | 0 | 74.45 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Credit Card | 1 | 7,177 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 47 | 3,510.3 | 0 | 163.09 | 0 | 3,673.39 | 0 | 1 | 95324 |
27 | 48 | 10.4 | 0 | null | null | 75 | Los Angeles | 5,822 | Month-to-Month | United States | 5129-JLPIS | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.028331, -118.354338 | 34.028331 | -118.354338 | 0 | 105.5 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 46,984 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 25 | 2,686.05 | 0 | 260 | 0 | 2,946.05 | 1 | 1 | 90016 |
73 | 6 | 30.17 | 1 | Competitor | Competitor made better offer | 81 | San Diego | 5,536 | Month-to-Month | United States | 9497-QCMMS | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 0 | 93.55 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 0 | 1 | 1 | 93.55 | 0 | 30.17 | 0 | 123.72 | 0 | 1 | 92117 |
39 | 0 | 31.37 | 0 | null | null | 59 | Northridge | 2,056 | Two Year | United States | 4933-BSAIP | Stayed | 0 | 0 | Female | 0 | null | 34.238208, -118.55029 | 34.238208 | -118.55029 | 1 | 19.1 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 25,751 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 40 | 780.1 | 0 | 1,254.8 | 45.6 | 1,989.3 | 0 | 0 | 91324 |
44 | 22 | 17.18 | 1 | Attitude | Attitude of support person | 95 | Woodland | 4,110 | Month-to-Month | United States | 4250-FDVOU | Churned | 0 | 0 | Female | 1 | DSL | 38.71967, -121.862416 | 38.71967 | -121.862416 | 0 | 56.25 | 0 | 0 | 0 | Offer E | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 38,547 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 6 | 389.1 | 0 | 103.08 | 0 | 492.18 | 0 | 1 | 95695 |
28 | 48 | 46.9 | 0 | null | null | 61 | Orland | 4,847 | One Year | United States | 2924-KHUVI | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.748037, -122.302169 | 39.748037 | -122.302169 | 1 | 100.55 | 1 | 0 | 7 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 13,706 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 56 | 5,514.95 | 0 | 2,626.4 | 0 | 8,141.35 | 1 | 1 | 95963 |
24 | 47 | 6.36 | 1 | Attitude | Attitude of service provider | 71 | Delano | 4,736 | One Year | United States | 4800-CZMPC | Churned | 0 | 0 | Female | 1 | Fiber Optic | 35.772244, -119.209689 | 35.772244 | -119.209689 | 1 | 103.25 | 1 | 0 | 1 | Offer B | 1 | 1 | 1 | 1 | Credit Card | 1 | 37,280 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 48 | 5,037.55 | 0 | 305.28 | 0 | 5,342.83 | 1 | 1 | 93215 |
20 | 48 | 41.15 | 0 | null | null | 51 | Valyermo | 4,620 | One Year | United States | 3758-CKOQL | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.39583, -117.734568 | 34.39583 | -117.734568 | 1 | 107 | 1 | 0 | 7 | Offer B | 1 | 1 | 1 | 1 | Credit Card | 1 | 413 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 59 | 6,152.3 | 0 | 2,427.85 | 0 | 8,580.15 | 1 | 0 | 93563 |
36 | 17 | 13.14 | 0 | null | null | 33 | Los Alamos | 4,273 | Two Year | United States | 5574-NXZIU | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.758699, -120.275839 | 34.758699 | -120.275839 | 0 | 109.2 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 1,328 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 63 | 7,049.75 | 0 | 827.82 | 0 | 7,877.57 | 0 | 1 | 93440 |
62 | 29 | 20.1 | 0 | null | null | 31 | Stockton | 4,830 | Month-to-Month | United States | 0411-EZJZE | Joined | 0 | 0 | Female | 1 | DSL | 37.946282, -121.139499 | 37.946282 | -121.139499 | 0 | 60.25 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,789 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 3 | 170.5 | 70 | 60.3 | 0 | 300.8 | 0 | 0 | 95215 |
54 | 20 | 5.32 | 1 | Competitor | Competitor made better offer | 92 | San Diego | 2,683 | Month-to-Month | United States | 2868-SNELZ | Churned | 0 | 1 | Female | 1 | Fiber Optic | 32.85723, -117.209764 | 32.85723 | -117.209774 | 0 | 80.6 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 34,902 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 2 | 155.8 | 0 | 10.64 | 0 | 166.44 | 0 | 1 | 92122 |
48 | 0 | 11.81 | 0 | null | null | 46 | Scott Bar | 6,440 | Two Year | United States | 3359-DSRKA | Stayed | 1 | 0 | Female | 0 | null | 41.737962, -123.07557 | 41.737962 | -123.07557 | 1 | 19.85 | 0 | 3 | 9 | Offer B | 0 | 0 | 1 | 1 | Credit Card | 1 | 88 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 58 | 1,158.85 | 0 | 684.98 | 0 | 1,843.83 | 0 | 0 | 96085 |
46 | 14 | 10.23 | 0 | null | null | 37 | Miramonte | 6,034 | Two Year | United States | 1972-XMUWV | Stayed | 0 | 0 | Female | 1 | Cable | 36.696759, -119.024051 | 36.696759 | -119.024051 | 1 | 59.8 | 0 | 0 | 7 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 571 | 1 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 1 | 65 | 3,808.2 | 0 | 664.95 | 0 | 4,473.15 | 0 | 1 | 93641 |
40 | 8 | 36.47 | 0 | null | null | 46 | Harbor City | 2,994 | One Year | United States | 2746-DIJLO | Stayed | 0 | 0 | Female | 1 | DSL | 33.798266, -118.300237 | 33.798266 | -118.300237 | 0 | 56.3 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Credit Card | 1 | 24,660 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 41 | 2,364 | 0 | 1,495.27 | 0 | 3,859.27 | 0 | 1 | 90710 |
51 | 18 | 48.02 | 0 | null | null | 27 | Strawberry Valley | 3,363 | Two Year | United States | 6568-POCUI | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 39.58458, -121.093256 | 39.58458 | -121.093256 | 1 | 95.2 | 0 | 0 | 3 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 101 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 45 | 4,285.8 | 50 | 2,160.9 | 43.95 | 6,452.75 | 0 | 0 | 95981 |
62 | 18 | 26.51 | 1 | Competitor | Competitor made better offer | 91 | San Diego | 4,971 | Month-to-Month | United States | 7394-FKDNK | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.886925, -117.152162 | 32.886925 | -117.152162 | 1 | 89.45 | 0 | 0 | 3 | Offer E | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 74,232 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 9 | 853.1 | 0 | 238.59 | 0 | 1,091.69 | 0 | 1 | 92126 |
27 | 42 | 49.88 | 0 | null | null | 67 | North Highlands | 5,427 | One Year | United States | 9114-AAFQH | Stayed | 0 | 1 | Female | 1 | DSL | 38.671295, -121.388251 | 38.671295 | -121.388251 | 1 | 65.65 | 0 | 0 | 6 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 32,202 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 48 | 3,094.65 | 0 | 2,394.24 | 0 | 5,488.89 | 1 | 1 | 95660 |
62 | 0 | 30.09 | 0 | null | null | 38 | Berkeley | 4,836 | Two Year | United States | 1099-GODLO | Joined | 1 | 0 | Female | 0 | null | 37.878554, -122.26609 | 37.878554 | -122.26609 | 1 | 20.35 | 0 | 3 | 9 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 10,147 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 1 | 20.35 | 0 | 30.09 | 0 | 50.44 | 0 | 0 | 94709 |
69 | 23 | 20.78 | 0 | null | null | 73 | San Diego | 4,309 | Two Year | United States | 7826-VVKWT | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 32.707892, -117.05512 | 32.707892 | -117.05512 | 1 | 96.55 | 0 | 1 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 66,838 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 1 | 1 | 24 | 2,263.45 | 0 | 498.72 | 0 | 2,762.17 | 0 | 1 | 92114 |
39 | 27 | 24.51 | 1 | Dissatisfaction | Limited range of services | 86 | Santa Clara | 4,544 | Month-to-Month | United States | 9445-SZLCH | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.351214, -121.952417 | 37.351214 | -121.952417 | 1 | 97.35 | 1 | 0 | 3 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 36,349 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 1 | 36 | 3,457.9 | 0 | 882.36 | 4.96 | 4,335.3 | 0 | 1 | 95050 |
62 | 0 | 32.05 | 0 | null | null | 54 | San Bernardino | 4,673 | Two Year | United States | 2481-SBOYW | Stayed | 1 | 0 | Female | 0 | null | 34.142747, -117.300864 | 34.142747 | -117.300864 | 0 | 25 | 1 | 1 | 0 | Offer B | 0 | 0 | 1 | 0 | Credit Card | 1 | 24,644 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 61 | 1,498.35 | 0 | 1,955.05 | 0 | 3,453.4 | 0 | 0 | 92405 |
34 | 0 | 39.37 | 0 | null | null | 20 | San Andreas | 4,865 | One Year | United States | 3251-YMVWZ | Stayed | 0 | 0 | Male | 0 | null | 38.196497, -120.61689 | 38.196497 | -120.61689 | 0 | 24.05 | 1 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 3,930 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 53 | 1,301.9 | 0 | 2,086.61 | 0 | 3,388.51 | 0 | 0 | 95249 |
25 | 51 | 11.47 | 0 | null | null | 52 | Santa Rosa | 3,654 | Month-to-Month | United States | 0319-QZTCO | Joined | 1 | 0 | Female | 1 | DSL | 38.460517, -122.790335 | 38.460517 | -122.790335 | 1 | 58.7 | 0 | 2 | 9 | Offer E | 1 | 0 | 1 | 1 | Credit Card | 1 | 36,125 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 3 | 168.6 | 0 | 34.41 | 0 | 203.01 | 1 | 1 | 95401 |
61 | 27 | 46.1 | 0 | null | null | 32 | Van Nuys | 6,468 | Two Year | United States | 7873-CVMAW | Stayed | 0 | 1 | Male | 1 | DSL | 34.202494, -118.448048 | 34.202494 | -118.448048 | 0 | 88.55 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 51,348 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 72 | 6,362.35 | 0 | 3,319.2 | 0 | 9,681.55 | 0 | 1 | 91405 |
48 | 0 | 27.3 | 0 | null | null | 41 | Thousand Oaks | 6,094 | Two Year | United States | 9507-HSMMZ | Stayed | 0 | 0 | Male | 0 | null | 34.191842, -118.822796 | 34.191842 | -118.822796 | 0 | 20 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Credit Card | 1 | 33,057 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 54 | 1,149.65 | 0 | 1,474.2 | 0 | 2,623.85 | 0 | 0 | 91362 |
74 | 16 | 11.32 | 0 | null | null | 48 | Granite Bay | 3,273 | Month-to-Month | United States | 2974-GGUXS | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.749466, -121.184196 | 38.749466 | -121.184196 | 1 | 91.95 | 1 | 0 | 0 | Offer C | 1 | 0 | 1 | 1 | Credit Card | 1 | 20,675 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 1 | 36 | 3,301.05 | 0 | 407.52 | 17.76 | 3,690.81 | 0 | 1 | 95746 |
58 | 30 | 46.17 | 1 | Competitor | Competitor offered higher download speeds | 91 | Gustine | 2,007 | Month-to-Month | United States | 4702-IOQDC | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.147198, -121.120161 | 37.147198 | -121.120161 | 0 | 70.1 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 7,872 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 70.1 | 0 | 46.17 | 0 | 116.27 | 0 | 1 | 95322 |
34 | 53 | 8.69 | 1 | Dissatisfaction | Service dissatisfaction | 70 | Lynwood | 3,457 | Month-to-Month | United States | 9191-MYQKX | Churned | 1 | 1 | Female | 1 | Fiber Optic | 33.923573, -118.200669 | 33.923573 | -118.200669 | 1 | 75.15 | 0 | 5 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 69,850 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 7 | 496.9 | 0 | 60.83 | 0 | 557.73 | 0 | 1 | 90262 |
41 | 6 | 0 | 1 | Attitude | Attitude of service provider | 85 | Linden | 3,605 | Month-to-Month | United States | 5868-CZJDR | Churned | 0 | 0 | Male | 1 | DSL | 38.047746, -121.030499 | 38.047746 | -121.030499 | 0 | 31.35 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Mailed Check | 0 | 3,148 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 31.35 | 80 | 0 | 0 | 111.35 | 0 | 0 | 95236 |
37 | 19 | 0 | 0 | null | null | 77 | Santa Cruz | 3,424 | One Year | United States | 7325-ENZFI | Stayed | 0 | 0 | Female | 1 | DSL | 37.007882, -122.065975 | 37.007882 | -122.065975 | 0 | 40.3 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 0 | 4,563 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 39 | 1,630.4 | 0 | 0 | 0 | 1,630.4 | 0 | 1 | 95064 |
48 | 13 | 28.8 | 1 | Competitor | Competitor made better offer | 89 | San Diego | 5,897 | Month-to-Month | United States | 3858-VOBET | Churned | 0 | 0 | Male | 1 | Cable | 32.825086, -117.199424 | 32.825086 | -117.199424 | 0 | 74.95 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 23 | 1,710.45 | 0 | 662.4 | 0 | 2,372.85 | 0 | 1 | 92117 |
50 | 5 | 41.38 | 0 | null | null | 68 | Wilseyville | 3,167 | Month-to-Month | United States | 0988-JRWWP | Joined | 0 | 0 | Female | 1 | DSL | 38.392686, -120.415951 | 38.392686 | -120.415951 | 0 | 54.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 435 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 3 | 140.4 | 0 | 124.14 | 0 | 264.54 | 0 | 1 | 95257 |
61 | 0 | 33.13 | 0 | null | null | 49 | Agoura Hills | 2,024 | One Year | United States | 0956-SYCWG | Stayed | 0 | 0 | Female | 0 | null | 34.129058, -118.759788 | 34.129058 | -118.759788 | 0 | 19.65 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 25,303 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 13 | 244.8 | 0 | 430.69 | 0 | 675.49 | 0 | 0 | 91301 |
63 | 17 | 25.17 | 0 | null | null | 37 | Los Angeles | 4,989 | Month-to-Month | United States | 0840-DFEZH | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.070291, -118.349191 | 34.070291 | -118.349191 | 0 | 75.35 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 32,901 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 7 | 564.65 | 0 | 176.19 | 0 | 740.84 | 0 | 1 | 90036 |
57 | 12 | 25.79 | 1 | Other | Moved | 66 | Berkeley | 4,103 | Month-to-Month | United States | 2979-SXESE | Churned | 0 | 1 | Female | 1 | Cable | 37.863843, -122.275684 | 37.863843 | -122.275684 | 1 | 94.4 | 1 | 0 | 1 | Offer D | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 19,763 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 17 | 1,607.2 | 0 | 438.43 | 0 | 2,045.63 | 0 | 1 | 94703 |
68 | 9 | 0 | 1 | Attitude | Attitude of service provider | 83 | Fulton | 4,095 | Month-to-Month | United States | 1496-GGSUK | Churned | 0 | 0 | Female | 1 | Cable | 38.493888, -122.777141 | 38.493888 | -122.777141 | 0 | 25.7 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 0 | 476 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 1 | 25.7 | 0 | 0 | 0 | 25.7 | 0 | 1 | 95439 |
35 | 0 | 27.66 | 0 | null | null | 60 | Beale Afb | 2,717 | Two Year | United States | 3266-FTKHB | Stayed | 0 | 0 | Male | 0 | null | 39.125311, -121.392283 | 39.125311 | -121.392283 | 0 | 19.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 5,654 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 17 | 343.45 | 0 | 470.22 | 28.63 | 785.04 | 0 | 0 | 95903 |
28 | 0 | 38.73 | 0 | null | null | 57 | Kernville | 5,586 | One Year | United States | 8499-BRXTD | Stayed | 0 | 0 | Male | 0 | null | 35.852892, -118.397782 | 35.852892 | -118.397782 | 0 | 20.1 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,873 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 18 | 401.85 | 0 | 697.14 | 0 | 1,098.99 | 1 | 0 | 93238 |
34 | 0 | 29.14 | 0 | null | null | 66 | Fresno | 4,580 | Month-to-Month | United States | 5702-SKUOB | Stayed | 0 | 0 | Female | 0 | null | 36.78979, -119.929894 | 36.78979 | -119.929894 | 1 | 19.6 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 60,889 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 4 | 93.45 | 0 | 116.56 | 0 | 210.01 | 0 | 0 | 93722 |
40 | 13 | 40.28 | 0 | null | null | 30 | Winterhaven | 4,583 | Month-to-Month | United States | 5804-HYIEZ | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 32.852947, -114.850784 | 32.852947 | -114.850784 | 1 | 106.05 | 1 | 1 | 1 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 3,663 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 70 | 7,554.05 | 0 | 2,819.6 | 0 | 10,373.65 | 0 | 1 | 92283 |
50 | 17 | 46.5 | 0 | null | null | 26 | Tehama | 4,093 | Month-to-Month | United States | 5482-VXSXJ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 40.021787, -122.127576 | 40.021787 | -122.127576 | 0 | 93.2 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 405 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 22 | 2,157.3 | 0 | 1,023 | 0 | 3,180.3 | 0 | 1 | 96090 |
33 | 56 | 26.09 | 0 | null | null | 80 | Butte City | 5,447 | Month-to-Month | United States | 9137-UIYPG | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 39.449794, -121.936372 | 39.449794 | -121.936372 | 1 | 106.9 | 0 | 3 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 303 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 35 | 3,756.45 | 150 | 913.15 | 34.47 | 4,785.13 | 0 | 0 | 95920 |
37 | 0 | 20.96 | 0 | null | null | 31 | Whittier | 2,269 | One Year | United States | 8763-KIAFH | Stayed | 0 | 0 | Female | 0 | null | 33.945318, -117.992066 | 33.945318 | -117.992066 | 1 | 20.55 | 0 | 0 | 10 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 19,109 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 27 | 583.3 | 0 | 565.92 | 0 | 1,149.22 | 0 | 0 | 90603 |
47 | 0 | 46.91 | 0 | null | null | 64 | Huntington Beach | 3,636 | Month-to-Month | United States | 6131-IUNXN | Stayed | 1 | 0 | Female | 0 | null | 33.666301, -117.969501 | 33.666301 | -117.969501 | 1 | 20.2 | 0 | 2 | 6 | null | 0 | 0 | 0 | 1 | Mailed Check | 1 | 56,517 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 19 | 382.2 | 0 | 891.29 | 0 | 1,273.49 | 0 | 0 | 92646 |
27 | 59 | 20.44 | 1 | Competitor | Competitor offered higher download speeds | 73 | Richmond | 2,827 | Month-to-Month | United States | 8063-RJYNF | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.921034, -122.341798 | 37.921034 | -122.341798 | 0 | 94.25 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 39,089 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 16 | 1,483.25 | 140 | 327.04 | 0 | 1,950.29 | 1 | 0 | 94804 |
44 | 25 | 38.02 | 0 | null | null | 59 | San Francisco | 5,176 | Month-to-Month | United States | 5146-CBVOE | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.721052, -122.413573 | 37.721052 | -122.413573 | 0 | 75.1 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 40,137 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 16 | 1,212.85 | 0 | 608.32 | 0 | 1,821.17 | 0 | 1 | 94134 |