Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
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1
| Churn Category
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values | Churn Reason
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values | Churn Score
int64 5
96
| City
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22
| CLTV
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6.5k
| Contract
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values | Country
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value | Customer ID
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10
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values | Dependents
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| Device Protection Plan
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1
| Gender
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values | Internet Service
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1
| Internet Type
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values | Lat Long
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22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
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1
| Paperless Billing
int64 0
1
| Partner
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1
| Payment Method
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values | Phone Service
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1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
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value | Referred a Friend
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1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
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value | Streaming Movies
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1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
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12k
| Under 30
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1
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5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
53 | 26 | 14.48 | 1 | Competitor | Competitor had better devices | 70 | Clearlake | 3,940 | Month-to-Month | United States | 7595-EUIVN | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.965804, -122.631779 | 38.965804 | -122.631779 | 0 | 75.8 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 13,485 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 75.8 | 0 | 14.48 | 0 | 90.28 | 0 | 1 | 95422 |
22 | 85 | 1.74 | 0 | null | null | 52 | Los Banos | 5,146 | One Year | United States | 7184-LRUUR | Stayed | 0 | 1 | Female | 1 | DSL | 36.995162, -120.955099 | 36.995162 | -120.955099 | 0 | 65.25 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 29,124 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 1 | 22 | 1,441.8 | 0 | 38.28 | 0 | 1,480.08 | 1 | 1 | 93635 |
38 | 14 | 47.95 | 0 | null | null | 39 | Lee Vining | 5,601 | Two Year | United States | 9140-CZQZZ | Stayed | 0 | 0 | Female | 1 | DSL | 37.890145, -119.184087 | 37.890145 | -119.184087 | 1 | 79.6 | 0 | 0 | 7 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 504 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 68 | 5,515.8 | 0 | 3,260.6 | 0 | 8,776.4 | 0 | 1 | 93541 |
44 | 0 | 4.42 | 0 | null | null | 29 | Hemet | 2,236 | Two Year | United States | 6551-VLJMV | Stayed | 0 | 0 | Male | 0 | null | 33.739415, -116.968339 | 33.739415 | -116.968339 | 1 | 20.05 | 0 | 0 | 6 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 29,687 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 34 | 679 | 0 | 150.28 | 0 | 829.28 | 0 | 0 | 92543 |
61 | 53 | 25.85 | 0 | null | null | 70 | Korbel | 5,237 | One Year | United States | 0489-WMEMG | Stayed | 1 | 0 | Female | 1 | Cable | 40.7666, -123.80458 | 40.7666 | -123.80458 | 0 | 49.45 | 0 | 3 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 155 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 23 | 1,119.35 | 0 | 594.55 | 0 | 1,713.9 | 0 | 1 | 95550 |
49 | 22 | 43.51 | 0 | null | null | 44 | Los Angeles | 5,436 | Two Year | United States | 8690-ZVLCL | Stayed | 1 | 1 | Female | 1 | DSL | 34.088017, -118.327168 | 34.088017 | -118.327168 | 1 | 88 | 1 | 1 | 10 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 32,562 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 68 | 6,161.9 | 40 | 2,958.68 | 0 | 9,160.58 | 0 | 0 | 90038 |
27 | 71 | 42.37 | 0 | null | null | 43 | La Palma | 4,606 | One Year | United States | 1091-SOZGA | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.850504, -118.039892 | 33.850504 | -118.039892 | 1 | 99.8 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 15,505 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 56 | 5,515.45 | 0 | 2,372.72 | 0 | 7,888.17 | 1 | 1 | 90623 |
67 | 15 | 16.78 | 1 | Dissatisfaction | Network reliability | 65 | El Sobrante | 3,715 | Month-to-Month | United States | 4283-FUTGF | Churned | 0 | 1 | Male | 1 | Fiber Optic | 37.963995, -122.288296 | 37.963995 | -122.288296 | 0 | 79.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 25,399 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 19 | 1,471.75 | 0 | 318.82 | 0 | 1,790.57 | 0 | 1 | 94803 |
26 | 42 | 14 | 0 | null | null | 52 | Corona Del Mar | 5,667 | Two Year | United States | 5394-MEITZ | Stayed | 0 | 1 | Female | 1 | Cable | 33.600987, -117.862734 | 33.600987 | -117.862734 | 1 | 80.6 | 0 | 0 | 5 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 13,422 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 60 | 4,946.7 | 0 | 840 | 0 | 5,786.7 | 1 | 1 | 92625 |
38 | 0 | 49.5 | 0 | null | null | 23 | Torrance | 5,234 | Two Year | United States | 2848-YXSMW | Stayed | 0 | 0 | Male | 0 | null | 33.840399, -118.353714 | 33.840399 | -118.353714 | 1 | 19.4 | 0 | 0 | 1 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 41,979 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 72 | 1,363.25 | 0 | 3,564 | 0 | 4,927.25 | 0 | 0 | 90503 |
38 | 0 | 18.86 | 0 | null | null | 32 | Temple City | 5,998 | Two Year | United States | 2511-ALLCS | Stayed | 1 | 0 | Female | 0 | null | 34.101608, -118.055848 | 34.101608 | -118.055848 | 1 | 24.3 | 1 | 3 | 5 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 32,718 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 35 | 821.6 | 0 | 660.1 | 0 | 1,481.7 | 0 | 0 | 91780 |
32 | 28 | 24.3 | 0 | null | null | 71 | San Jose | 2,454 | Month-to-Month | United States | 3391-JSQEW | Stayed | 0 | 0 | Male | 1 | DSL | 37.34667, -121.910019 | 37.34667 | -121.910019 | 1 | 50.15 | 0 | 0 | 7 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 18,197 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 40 | 2,058.5 | 0 | 972 | 37.03 | 2,993.47 | 0 | 1 | 95110 |
31 | 10 | 37.76 | 1 | Other | Moved | 81 | Sunnyvale | 2,928 | Month-to-Month | United States | 4512-ZUIYL | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.421633, -122.009613 | 37.421633 | -122.009613 | 0 | 70 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 16,985 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 153.05 | 0 | 75.52 | 0 | 228.57 | 0 | 1 | 94089 |
60 | 26 | 42.04 | 1 | Attitude | Attitude of service provider | 92 | Rowland Heights | 2,761 | One Year | United States | 5906-CVLHP | Churned | 0 | 0 | Female | 1 | Cable | 33.976753, -117.897367 | 33.976753 | -117.897367 | 1 | 54.15 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 46,342 | 1 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 45 | 2,319.8 | 0 | 1,891.8 | 0 | 4,211.6 | 0 | 1 | 91748 |
33 | 23 | 0 | 0 | null | null | 30 | San Francisco | 4,652 | Two Year | United States | 0277-ORXQS | Stayed | 1 | 0 | Male | 1 | Cable | 37.791998, -122.408653 | 37.791998 | -122.408653 | 1 | 50.55 | 0 | 4 | 9 | Offer A | 0 | 0 | 0 | 1 | Bank Withdrawal | 0 | 13,723 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 66 | 3,364.55 | 110 | 0 | 0 | 3,474.55 | 0 | 0 | 94108 |
29 | 52 | 31.14 | 1 | Competitor | Competitor offered higher download speeds | 68 | Riverside | 4,403 | Month-to-Month | United States | 2930-UOTMB | Churned | 0 | 1 | Female | 1 | Cable | 33.930931, -117.361788 | 33.930931 | -117.361788 | 0 | 65.25 | 1 | 0 | 0 | Offer C | 0 | 1 | 0 | 0 | Credit Card | 1 | 42,425 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 31 | 1,994.3 | 120 | 965.34 | 0 | 3,079.64 | 1 | 0 | 92506 |
43 | 53 | 13.45 | 0 | null | null | 32 | Rancho Cordova | 4,162 | Month-to-Month | United States | 7148-XZPHA | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 38.602723, -121.279913 | 38.602723 | -121.279913 | 1 | 79.4 | 0 | 3 | 9 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 49,729 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 55 | 4,238.45 | 0 | 739.75 | 0 | 4,978.2 | 0 | 1 | 95670 |
45 | 9 | 32.33 | 1 | Attitude | Attitude of service provider | 87 | Santa Cruz | 3,473 | Month-to-Month | United States | 6857-VWJDT | Churned | 0 | 0 | Female | 1 | Fiber Optic | 36.993451, -122.098858 | 36.993451 | -122.098858 | 0 | 95.65 | 1 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 43,192 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 1 | 95.65 | 0 | 32.33 | 0 | 127.98 | 0 | 1 | 95060 |
20 | 0 | 2.68 | 0 | null | null | 31 | Mill Valley | 2,360 | Month-to-Month | United States | 5917-HBSDW | Stayed | 1 | 0 | Female | 0 | null | 37.901371, -122.572024 | 37.901371 | -122.572024 | 1 | 19.35 | 0 | 2 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 28,727 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 37 | 683.75 | 0 | 99.16 | 0 | 782.91 | 1 | 0 | 94941 |
25 | 52 | 0 | 0 | null | null | 72 | Dinuba | 2,270 | Month-to-Month | United States | 4257-GAESD | Stayed | 0 | 0 | Female | 1 | Cable | 36.523619, -119.386868 | 36.523619 | -119.386868 | 0 | 45 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 0 | 24,206 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 6 | 298.7 | 0 | 0 | 0 | 298.7 | 1 | 1 | 93618 |
44 | 0 | 47.19 | 0 | null | null | 46 | Hyampom | 4,476 | Month-to-Month | United States | 0750-EKNGL | Stayed | 0 | 0 | Male | 0 | null | 40.648024, -123.465088 | 40.648024 | -123.465088 | 0 | 20.75 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 1 | 268 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 7 | 141.1 | 0 | 330.33 | 0 | 471.43 | 0 | 0 | 96046 |
75 | 15 | 34.31 | 0 | null | null | 28 | Creston | 5,581 | One Year | United States | 6952-OMNWB | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 35.480896, -120.469476 | 35.480896 | -120.469476 | 1 | 80.35 | 1 | 0 | 7 | Offer A | 0 | 0 | 1 | 1 | Credit Card | 1 | 1,203 | 0 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 68 | 5,589.3 | 0 | 2,333.08 | 0 | 7,922.38 | 0 | 1 | 93432 |
39 | 0 | 49.13 | 0 | null | null | 48 | Richmond | 6,025 | Two Year | United States | 1767-CJKBA | Stayed | 0 | 0 | Male | 0 | null | 37.921034, -122.341798 | 37.921034 | -122.341798 | 0 | 25.1 | 1 | 0 | 0 | Offer A | 0 | 0 | 0 | 0 | Credit Card | 1 | 39,089 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 66 | 1,697.7 | 0 | 3,242.58 | 0 | 4,940.28 | 0 | 0 | 94804 |
64 | 17 | 16.67 | 0 | null | null | 36 | Paramount | 4,701 | Month-to-Month | United States | 8401-EMUWF | Stayed | 1 | 0 | Male | 1 | Cable | 33.897122, -118.164432 | 33.897122 | -118.164432 | 1 | 69.4 | 1 | 1 | 10 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 55,306 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 42 | 3,058.3 | 0 | 700.14 | 0 | 3,758.44 | 0 | 1 | 90723 |
62 | 0 | 18.81 | 0 | null | null | 36 | Fowler | 6,338 | Two Year | United States | 6349-JDHQP | Stayed | 0 | 0 | Female | 0 | null | 36.625792, -119.672483 | 36.625792 | -119.672483 | 0 | 19.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 5,635 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 53 | 1,049.6 | 0 | 996.93 | 0 | 2,046.53 | 0 | 0 | 93625 |
47 | 12 | 31.08 | 0 | null | null | 77 | Malibu | 3,859 | Month-to-Month | United States | 8591-NXRCV | Stayed | 0 | 1 | Female | 1 | DSL | 34.074572, -118.831181 | 34.074572 | -118.831181 | 0 | 74.65 | 1 | 0 | 0 | Offer B | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 19,630 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 41 | 3,090.65 | 100 | 1,274.28 | 0 | 4,464.93 | 0 | 0 | 90265 |
80 | 19 | 39.88 | 1 | Attitude | Attitude of service provider | 86 | Temecula | 5,443 | Month-to-Month | United States | 8473-VUVJN | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.475493, -117.219551 | 33.475493 | -117.219551 | 0 | 73.65 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,070 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 1 | 73.65 | 0 | 39.88 | 0 | 113.53 | 0 | 1 | 92590 |
69 | 2 | 22.56 | 1 | Dissatisfaction | Product dissatisfaction | 95 | Winton | 3,357 | Month-to-Month | United States | 9058-CBREO | Churned | 0 | 0 | Female | 1 | Cable | 37.421299, -120.599587 | 37.421299 | -120.599587 | 0 | 50.55 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 11,463 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 1 | 50.55 | 0 | 22.56 | 0 | 73.11 | 0 | 1 | 95388 |
63 | 2 | 27.04 | 0 | null | null | 76 | Camarillo | 4,145 | Two Year | United States | 7138-GIRSH | Stayed | 0 | 1 | Male | 1 | DSL | 34.205504, -118.993111 | 34.205504 | -118.993111 | 0 | 69.5 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 24,945 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 50 | 3,418.2 | 0 | 1,352 | 5.73 | 4,764.47 | 0 | 1 | 93012 |
72 | 13 | 2.18 | 0 | null | null | 79 | Hydesville | 4,899 | Two Year | United States | 4480-QQRHC | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 40.557314, -124.081662 | 40.557314 | -124.081662 | 0 | 74.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,201 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 8 | 600.15 | 0 | 17.44 | 0 | 617.59 | 0 | 1 | 95547 |
46 | 26 | 0 | 0 | null | null | 26 | Westminster | 5,460 | Two Year | United States | 4312-GVYNH | Stayed | 0 | 1 | Female | 1 | Cable | 33.752591, -117.993661 | 33.752591 | -117.993661 | 1 | 49.85 | 0 | 0 | 8 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 0 | 88,230 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 70 | 3,370.2 | 0 | 0 | 0 | 3,370.2 | 0 | 1 | 92683 |
19 | 52 | 1.24 | 1 | Competitor | Competitor offered more data | 65 | Chula Vista | 5,787 | Month-to-Month | United States | 3656-TKRVZ | Churned | 0 | 0 | Female | 1 | DSL | 32.636792, -117.054989 | 32.636792 | -117.054989 | 0 | 55.35 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 74,025 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 1 | 0 | 3 | 165.2 | 0 | 3.72 | 0 | 168.92 | 1 | 1 | 91910 |
45 | 9 | 27.69 | 0 | null | null | 76 | Courtland | 4,220 | Month-to-Month | United States | 8873-GLDMH | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.311609, -121.554034 | 38.311609 | -121.554034 | 0 | 73.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 699 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 6 | 401.3 | 0 | 166.14 | 0 | 567.44 | 0 | 1 | 95615 |
38 | 16 | 5.62 | 1 | Other | Poor expertise of online support | 91 | Fallbrook | 4,769 | Month-to-Month | United States | 1591-NFNLQ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.362575, -117.299644 | 33.362575 | -117.299644 | 0 | 80 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 42,239 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 51 | 4,242.35 | 0 | 286.62 | 0 | 4,528.97 | 0 | 1 | 92028 |
29 | 85 | 27.37 | 0 | null | null | 80 | Topaz | 2,200 | Month-to-Month | United States | 9143-CANJF | Stayed | 1 | 0 | Female | 1 | DSL | 38.636052, -119.489162 | 38.636052 | -119.489162 | 1 | 55.15 | 0 | 3 | 7 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 116 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 24 | 1,319.85 | 0 | 656.88 | 0 | 1,976.73 | 1 | 1 | 96133 |
25 | 59 | 21.96 | 0 | null | null | 62 | Monte Rio | 5,551 | Two Year | United States | 4389-UEFCZ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.471049, -123.015549 | 38.471049 | -123.015549 | 1 | 105.5 | 1 | 0 | 0 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 1,537 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 72 | 7,544 | 0 | 1,581.12 | 0 | 9,125.12 | 1 | 1 | 95462 |
20 | 0 | 18.28 | 0 | null | null | 72 | Stockton | 4,925 | Month-to-Month | United States | 0690-SRQID | Stayed | 0 | 0 | Male | 0 | null | 37.954089, -121.329761 | 37.954089 | -121.329761 | 0 | 19.65 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 16,357 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 4 | 67.55 | 0 | 73.12 | 0 | 140.67 | 1 | 0 | 95203 |
37 | 26 | 46.33 | 0 | null | null | 50 | Placerville | 4,614 | One Year | United States | 3587-PMCOY | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.733714, -120.795213 | 38.733714 | -120.795213 | 0 | 98.9 | 0 | 0 | 0 | Offer D | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 34,146 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 10 | 1,064.95 | 0 | 463.3 | 0 | 1,528.25 | 0 | 1 | 95667 |
41 | 27 | 8.31 | 1 | Dissatisfaction | Product dissatisfaction | 91 | Taylorsville | 3,365 | Month-to-Month | United States | 0488-GSLFR | Churned | 0 | 0 | Female | 1 | Fiber Optic | 40.053684, -120.743116 | 40.053684 | -120.743116 | 0 | 69.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 513 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 69.5 | 0 | 8.31 | 0 | 77.81 | 0 | 1 | 95983 |
61 | 24 | 13.39 | 0 | null | null | 62 | Anaheim | 4,579 | Month-to-Month | United States | 7964-VEXDG | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 33.807864, -117.923782 | 33.807864 | -117.923782 | 0 | 80.35 | 1 | 2 | 0 | Offer D | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 45,086 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 21 | 1,747.2 | 0 | 281.19 | 0 | 2,028.39 | 0 | 1 | 92802 |
40 | 25 | 0 | 0 | null | null | 54 | Compton | 4,116 | Month-to-Month | United States | 5307-UVGNB | Stayed | 1 | 1 | Female | 1 | Cable | 33.88151, -118.234451 | 33.88151 | -118.234451 | 1 | 48.7 | 0 | 3 | 5 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 0 | 47,305 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 53 | 2,495.2 | 0 | 0 | 0 | 2,495.2 | 0 | 1 | 90220 |
78 | 23 | 46.65 | 0 | null | null | 62 | Helendale | 4,845 | One Year | United States | 3733-UOCWF | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.757783, -117.33997 | 34.757783 | -117.33997 | 1 | 85.55 | 1 | 0 | 5 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 4,948 | 1 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 61 | 5,251.75 | 0 | 2,845.65 | 0 | 8,097.4 | 0 | 1 | 92342 |
55 | 2 | 0 | 1 | Competitor | Competitor offered higher download speeds | 93 | Larkspur | 2,863 | Month-to-Month | United States | 5669-SRAIP | Churned | 0 | 1 | Female | 1 | DSL | 37.937082, -122.532369 | 37.937082 | -122.532369 | 0 | 39.5 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 6,773 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 5 | 210.75 | 0 | 0 | 39.27 | 171.48 | 0 | 1 | 94939 |
57 | 0 | 7.91 | 0 | null | null | 71 | Aptos | 5,972 | One Year | United States | 6980-CDGFC | Stayed | 0 | 0 | Female | 0 | null | 37.013471, -121.877877 | 37.013471 | -121.877877 | 1 | 20.85 | 0 | 0 | 5 | Offer A | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 24,227 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 67 | 1,327.4 | 0 | 529.97 | 0 | 1,857.37 | 0 | 0 | 95003 |
80 | 30 | 31.91 | 1 | Price | Long distance charges | 94 | Malibu | 4,322 | Month-to-Month | United States | 4713-LZDRV | Churned | 0 | 0 | Female | 1 | Cable | 34.037037, -118.705803 | 34.037037 | -118.705803 | 0 | 79.6 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 11 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 2 | 195.05 | 0 | 63.82 | 0 | 258.87 | 0 | 1 | 90263 |
25 | 76 | 7.31 | 0 | null | null | 53 | Surfside | 6,494 | One Year | United States | 4114-QMKVN | Stayed | 1 | 0 | Female | 1 | DSL | 33.728273, -118.085304 | 33.728273 | -118.085304 | 1 | 68.75 | 1 | 1 | 7 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 174 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 56 | 3,815.4 | 110 | 409.36 | 0 | 4,334.76 | 1 | 0 | 90743 |
33 | 53 | 2.31 | 0 | null | null | 52 | Jamestown | 3,607 | One Year | United States | 7508-KBIMB | Stayed | 1 | 1 | Male | 1 | Cable | 37.84771, -120.486589 | 37.84771 | -120.486589 | 1 | 56.25 | 0 | 3 | 7 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 9,559 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 24 | 1,454.25 | 0 | 55.44 | 0 | 1,509.69 | 0 | 1 | 95327 |
43 | 0 | 23.18 | 0 | null | null | 35 | Woody | 2,028 | One Year | United States | 7089-RKVSZ | Stayed | 0 | 0 | Male | 0 | null | 35.710244, -118.881679 | 35.710244 | -118.881679 | 1 | 24.4 | 1 | 0 | 6 | null | 0 | 0 | 0 | 1 | Mailed Check | 1 | 88 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 8 | 203.95 | 0 | 185.44 | 0 | 389.39 | 0 | 0 | 93287 |
67 | 20 | 0 | 1 | Competitor | Competitor had better devices | 89 | Sutter | 3,766 | Month-to-Month | United States | 7890-VYYWG | Churned | 0 | 0 | Male | 1 | DSL | 39.172777, -121.805845 | 39.172777 | -121.805845 | 1 | 36.45 | 0 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 0 | 3,193 | 0 | Q3 | 1 | 1 | 1 | California | 0 | 0 | 1 | 3 | 93.7 | 0 | 0 | 0 | 93.7 | 0 | 1 | 95982 |
58 | 0 | 11.74 | 0 | null | null | 38 | Catheys Valley | 4,879 | Two Year | United States | 3873-WOSBC | Stayed | 0 | 0 | Male | 0 | null | 37.394411, -120.127262 | 37.394411 | -120.127262 | 1 | 25.6 | 1 | 0 | 1 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 986 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 67 | 1,784.9 | 0 | 786.58 | 0 | 2,571.48 | 0 | 0 | 95306 |
23 | 73 | 48.03 | 1 | Competitor | Competitor had better devices | 91 | Caspar | 4,094 | Month-to-Month | United States | 2833-SLKDQ | Churned | 0 | 0 | Male | 1 | Cable | 39.361283, -123.784599 | 39.361283 | -123.784599 | 0 | 45.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 333 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 0 | 1 | 45.05 | 0 | 48.03 | 0 | 93.08 | 1 | 1 | 95420 |
27 | 59 | 8.5 | 1 | Competitor | Competitor had better devices | 90 | La Puente | 5,799 | Month-to-Month | United States | 2983-ZANRP | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.031441, -117.936436 | 34.031441 | -117.936436 | 1 | 73.55 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 84,965 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 1 | 0 | 2 | 145.4 | 0 | 17 | 0 | 162.4 | 1 | 1 | 91744 |
26 | 73 | 38.99 | 0 | null | null | 30 | Santa Cruz | 5,656 | Two Year | United States | 2824-DXNKN | Stayed | 1 | 1 | Female | 1 | Cable | 37.031404, -121.981865 | 37.031404 | -121.981865 | 1 | 71.45 | 1 | 1 | 8 | Offer A | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 8,365 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 1 | 1 | 72 | 5,025.85 | 0 | 2,807.28 | 0 | 7,833.13 | 1 | 1 | 95065 |
54 | 0 | 8.02 | 0 | null | null | 21 | Loleta | 3,753 | Month-to-Month | United States | 5906-BFOZT | Joined | 0 | 0 | Male | 0 | null | 40.665952, -124.240051 | 40.665952 | -124.240051 | 0 | 19.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 1,447 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 19.5 | 0 | 8.02 | 0 | 27.52 | 0 | 0 | 95551 |
30 | 0 | 10 | 0 | null | null | 72 | Madera | 6,072 | One Year | United States | 7706-YLMQA | Stayed | 0 | 0 | Female | 0 | null | 37.004068, -119.930027 | 37.004068 | -119.930027 | 0 | 19.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 49,247 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 70 | 1,341.5 | 0 | 700 | 0 | 2,041.5 | 0 | 0 | 93638 |
46 | 13 | 9.22 | 0 | null | null | 32 | Oregon House | 4,756 | Month-to-Month | United States | 6198-RTPMF | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 39.342587, -121.249833 | 39.342587 | -121.249833 | 1 | 92.6 | 1 | 0 | 10 | Offer D | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 1,519 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 17 | 1,579.7 | 0 | 156.74 | 0 | 1,736.44 | 0 | 1 | 95962 |
67 | 6 | 45.72 | 1 | Attitude | Attitude of support person | 66 | Los Gatos | 2,718 | Month-to-Month | United States | 1724-BQUHA | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.233034, -121.947427 | 37.233034 | -121.947427 | 0 | 89.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 24,443 | 0 | Q3 | 0 | 2 | 1 | California | 1 | 0 | 1 | 5 | 477.7 | 0 | 228.6 | 0 | 706.3 | 0 | 1 | 95032 |
29 | 59 | 47.64 | 0 | null | null | 66 | Castro Valley | 5,893 | One Year | United States | 6821-JPCDC | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.722727, -122.02157 | 37.722727 | -122.02157 | 1 | 97.05 | 0 | 0 | 4 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 13,212 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 48 | 4,692.95 | 0 | 2,286.72 | 0 | 6,979.67 | 1 | 1 | 94552 |
28 | 0 | 15.68 | 0 | null | null | 78 | Kerman | 3,629 | Two Year | United States | 5968-HYJRZ | Stayed | 1 | 0 | Male | 0 | null | 36.727418, -120.123526 | 36.727418 | -120.123526 | 1 | 24.55 | 1 | 2 | 3 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 14,062 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 47 | 1,160.45 | 0 | 736.96 | 0 | 1,897.41 | 1 | 0 | 93630 |
56 | 18 | 36.74 | 0 | null | null | 60 | El Dorado | 2,215 | One Year | United States | 8845-LWKGE | Stayed | 1 | 1 | Female | 1 | Cable | 38.63153, -120.842609 | 38.63153 | -120.842609 | 1 | 64.5 | 0 | 1 | 4 | Offer C | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 4,097 | 1 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 1 | 30 | 1,985.15 | 0 | 1,102.2 | 0 | 3,087.35 | 0 | 1 | 95623 |
68 | 28 | 48.43 | 0 | null | null | 33 | Piercy | 4,826 | Month-to-Month | United States | 7872-RDDLZ | Stayed | 0 | 0 | Female | 1 | DSL | 39.955587, -123.681175 | 39.955587 | -123.681175 | 0 | 54.9 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 200 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 67 | 3,725.5 | 0 | 3,244.81 | 0 | 6,970.31 | 0 | 1 | 95587 |
49 | 23 | 26.58 | 0 | null | null | 26 | Forestville | 5,251 | Month-to-Month | United States | 4741-WWJQZ | Joined | 0 | 0 | Female | 1 | Fiber Optic | 38.499302, -122.92444 | 38.499302 | -122.92444 | 1 | 80.15 | 0 | 0 | 0 | Offer E | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 6,216 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 194.55 | 0 | 53.16 | 0 | 247.71 | 0 | 1 | 95436 |
51 | 8 | 42.41 | 0 | null | null | 38 | Los Angeles | 4,834 | Month-to-Month | United States | 1219-NNDDO | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.039224, -118.266293 | 34.039224 | -118.266293 | 0 | 76.85 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 15,140 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 9 | 663.55 | 0 | 381.69 | 0 | 1,045.24 | 0 | 1 | 90015 |
38 | 28 | 0 | 0 | null | null | 40 | Sherman Oaks | 4,146 | Two Year | United States | 0361-HJRDX | Stayed | 0 | 1 | Female | 1 | DSL | 34.147149, -118.463365 | 34.147149 | -118.463365 | 0 | 64.35 | 0 | 0 | 0 | Offer A | 1 | 1 | 0 | 0 | Credit Card | 0 | 22,085 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 68 | 4,539.6 | 130 | 0 | 0 | 4,669.6 | 0 | 0 | 91403 |
38 | 6 | 48.86 | 1 | Competitor | Competitor offered higher download speeds | 89 | Pearblossom | 4,738 | Two Year | United States | 5236-PERKL | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.445239, -117.894868 | 34.445239 | -117.894868 | 0 | 112.95 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 1,613 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 57 | 6,465 | 0 | 2,785.02 | 0 | 9,250.02 | 0 | 1 | 93553 |
48 | 6 | 11.09 | 1 | Competitor | Competitor made better offer | 89 | San Diego | 4,464 | Month-to-Month | United States | 4971-PUYQO | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.787836, -117.232357 | 32.787836 | -117.232376 | 0 | 94.55 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 46,086 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 27 | 2,724.6 | 0 | 299.43 | 0 | 3,024.03 | 0 | 1 | 92109 |
47 | 21 | 32.94 | 0 | null | null | 39 | Rosemead | 5,432 | Month-to-Month | United States | 2133-TSRRM | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 34.065108, -118.082791 | 34.065108 | -118.082791 | 0 | 105.35 | 0 | 3 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 61,623 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 34 | 3,688.6 | 110 | 1,119.96 | 0 | 4,918.56 | 0 | 0 | 91770 |
20 | 82 | 41.22 | 1 | Dissatisfaction | Network reliability | 89 | Calistoga | 4,800 | One Year | United States | 2157-MXBJS | Churned | 0 | 1 | Male | 1 | Cable | 38.629618, -122.593216 | 38.629618 | -122.593216 | 1 | 75.3 | 1 | 0 | 1 | Offer D | 0 | 0 | 1 | 1 | Credit Card | 1 | 7,384 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 13 | 989.45 | 0 | 535.86 | 0 | 1,525.31 | 1 | 1 | 94515 |
53 | 25 | 6.2 | 0 | null | null | 66 | Escondido | 2,426 | Month-to-Month | United States | 7241-AJHFS | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.141265, -116.967221 | 33.141265 | -116.967221 | 0 | 87.65 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 48,690 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 32 | 2,766.4 | 150 | 198.4 | 47.87 | 3,066.93 | 0 | 0 | 92027 |
59 | 30 | 7.99 | 1 | Other | Moved | 65 | Navarro | 2,578 | Month-to-Month | United States | 6521-YYTYI | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.182916, -123.552571 | 39.182916 | -123.552571 | 0 | 93.3 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 148 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 1 | 93.3 | 0 | 7.99 | 0 | 101.29 | 0 | 1 | 95463 |
49 | 30 | 37.51 | 0 | null | null | 23 | Nicolaus | 5,379 | Month-to-Month | United States | 1025-FALIX | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.788898, -121.608624 | 38.788898 | -121.608624 | 0 | 69.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 751 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 26 | 1,815.65 | 0 | 975.26 | 0 | 2,790.91 | 0 | 1 | 95659 |
66 | 0 | 10.48 | 0 | null | null | 55 | Pala | 6,136 | Two Year | United States | 3454-JFUBC | Stayed | 0 | 0 | Male | 0 | null | 33.384345, -117.072619 | 33.384345 | -117.072619 | 0 | 20 | 0 | 0 | 0 | Offer A | 0 | 0 | 1 | 0 | Credit Card | 1 | 1,831 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 68 | 1,396 | 0 | 712.64 | 0 | 2,108.64 | 0 | 0 | 92059 |
21 | 41 | 15.35 | 0 | null | null | 27 | Georgetown | 6,114 | Two Year | United States | 8218-FFJDS | Stayed | 0 | 0 | Female | 1 | DSL | 38.9386, -120.785514 | 38.9386 | -120.785514 | 1 | 86.4 | 1 | 0 | 6 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 2,723 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,058.95 | 0 | 1,105.2 | 0 | 7,164.15 | 1 | 1 | 95634 |
55 | 7 | 45.56 | 0 | null | null | 48 | Macdoel | 3,445 | One Year | United States | 5203-XEHAX | Stayed | 0 | 0 | Female | 1 | DSL | 41.769709, -121.92063 | 41.769709 | -121.92063 | 0 | 64.35 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 816 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 34 | 2,053.05 | 0 | 1,549.04 | 46.39 | 3,555.7 | 0 | 1 | 96058 |
68 | 19 | 30.59 | 0 | null | null | 64 | Chula Vista | 5,775 | Month-to-Month | United States | 2615-YVMYX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 32.605012, -116.97595 | 32.605012 | -116.97595 | 1 | 107.5 | 1 | 0 | 7 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 9,278 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 71 | 7,713.55 | 140 | 2,171.89 | 0 | 10,025.44 | 0 | 0 | 91915 |
39 | 0 | 36.39 | 0 | null | null | 80 | Valley Springs | 2,165 | Two Year | United States | 4884-LEVMQ | Stayed | 0 | 0 | Male | 0 | null | 38.156971, -120.849231 | 38.156971 | -120.849231 | 1 | 20.45 | 0 | 0 | 10 | Offer C | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 11,266 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 39 | 790 | 0 | 1,419.21 | 0 | 2,209.21 | 0 | 0 | 95252 |
23 | 82 | 47.68 | 1 | Other | Don't know | 65 | Santa Monica | 2,755 | Month-to-Month | United States | 4918-QLLIW | Churned | 0 | 0 | Male | 1 | DSL | 34.005439, -118.477507 | 34.005439 | -118.477507 | 0 | 53.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 26,099 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 1 | 1 | 3 | 188.7 | 0 | 143.04 | 0 | 331.74 | 1 | 1 | 90405 |
78 | 19 | 26.19 | 0 | null | null | 35 | Newman | 5,527 | Month-to-Month | United States | 2378-HTWFW | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.343846, -121.039391 | 37.343846 | -121.039391 | 0 | 91 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 1 | 8,504 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 35 | 3,180.5 | 40 | 916.65 | 0 | 4,137.15 | 0 | 0 | 95360 |
50 | 17 | 2.05 | 0 | null | null | 60 | Farmington | 4,561 | Month-to-Month | United States | 0082-OQIQY | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.956963, -120.863055 | 37.956963 | -120.863055 | 0 | 94.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 596 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 29 | 2,607.6 | 20 | 59.45 | 0 | 2,687.05 | 0 | 0 | 95230 |
45 | 0 | 49.51 | 1 | Attitude | Attitude of support person | 91 | Pearblossom | 4,248 | Month-to-Month | United States | 3900-AQPHZ | Churned | 0 | 0 | Female | 0 | null | 34.445239, -117.894868 | 34.445239 | -117.894868 | 0 | 19.9 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 1,613 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 19.9 | 0 | 49.51 | 0 | 69.41 | 0 | 0 | 93553 |
44 | 16 | 44.94 | 1 | Competitor | Competitor had better devices | 85 | Merced | 5,622 | Month-to-Month | United States | 2004-OCQXK | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.40122, -120.514191 | 37.40122 | -120.514191 | 0 | 81.95 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,100 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 1 | 81.95 | 0 | 44.94 | 0 | 126.89 | 0 | 1 | 95348 |
23 | 59 | 14.14 | 0 | null | null | 74 | Glennville | 6,101 | One Year | United States | 3324-OIRTO | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 35.735694, -118.738483 | 35.735694 | -118.738483 | 1 | 104.65 | 0 | 3 | 1 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 296 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 71 | 7,288.4 | 0 | 1,003.94 | 0 | 8,292.34 | 1 | 1 | 93226 |
40 | 0 | 28.96 | 0 | null | null | 40 | Cedarville | 5,974 | Two Year | United States | 6582-PLFUU | Stayed | 1 | 0 | Male | 0 | null | 41.505916, -120.152505 | 41.505916 | -120.152505 | 1 | 19.55 | 0 | 1 | 1 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 857 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 51 | 1,086.75 | 0 | 1,476.96 | 0 | 2,563.71 | 0 | 0 | 96104 |
51 | 12 | 6.16 | 0 | null | null | 29 | Petaluma | 4,176 | One Year | United States | 0440-MOGPM | Stayed | 0 | 1 | Female | 1 | DSL | 38.235021, -122.557332 | 38.235021 | -122.557332 | 0 | 80.55 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 35,419 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 41 | 3,263.9 | 0 | 252.56 | 0 | 3,516.46 | 0 | 1 | 94954 |
56 | 14 | 23.89 | 1 | Competitor | Competitor had better devices | 85 | Newport Beach | 4,846 | Month-to-Month | United States | 1809-DMJHQ | Churned | 1 | 0 | Female | 1 | DSL | 33.634626, -117.874882 | 33.634626 | -117.874882 | 0 | 46 | 0 | 1 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 28,687 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 5 | 221.7 | 0 | 119.45 | 0 | 341.15 | 0 | 1 | 92660 |
47 | 4 | 41.38 | 0 | null | null | 32 | Diamond Springs | 4,226 | One Year | United States | 2065-MMKGR | Stayed | 0 | 0 | Female | 1 | DSL | 38.683605, -120.811852 | 38.683605 | -120.811852 | 0 | 71 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 4,426 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 29 | 2,080.1 | 0 | 1,200.02 | 0 | 3,280.12 | 0 | 1 | 95619 |
62 | 0 | 24.57 | 0 | null | null | 59 | Berkeley | 3,302 | One Year | United States | 7026-YMSBE | Stayed | 0 | 0 | Male | 0 | null | 37.871416, -122.246597 | 37.871416 | -122.246597 | 0 | 19.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 21,205 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 30 | 625.05 | 0 | 737.1 | 0 | 1,362.15 | 0 | 0 | 94704 |
39 | 30 | 6.05 | 0 | null | null | 54 | Montrose | 6,212 | Two Year | United States | 5997-OPVFA | Stayed | 0 | 1 | Male | 1 | Cable | 34.2112, -118.230625 | 34.2112 | -118.230625 | 1 | 89.05 | 1 | 0 | 7 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 7,527 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 6,254.45 | 0 | 435.6 | 0 | 6,690.05 | 0 | 1 | 91020 |
53 | 19 | 16.34 | 0 | null | null | 38 | Scotts Valley | 4,196 | Month-to-Month | United States | 3920-HIHMQ | Stayed | 1 | 0 | Female | 1 | DSL | 37.070177, -122.010077 | 37.070177 | -122.010077 | 0 | 49.5 | 1 | 1 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 14,574 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 26 | 1,265.65 | 150 | 424.84 | 0 | 1,840.49 | 0 | 0 | 95066 |
74 | 7 | 8.81 | 0 | null | null | 56 | Westlake Village | 4,556 | Two Year | United States | 5019-GQVCR | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.130992, -118.894673 | 34.130992 | -118.894673 | 0 | 84.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 18,735 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 1 | 43 | 3,645.6 | 0 | 378.83 | 0 | 4,024.43 | 0 | 1 | 91361 |
63 | 10 | 13.18 | 0 | null | null | 68 | Perris | 3,235 | Month-to-Month | United States | 1208-NBVFH | Stayed | 1 | 1 | Male | 1 | Cable | 33.787298, -117.320676 | 33.787298 | -117.320676 | 1 | 49.6 | 0 | 1 | 5 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 36,817 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 20 | 939.8 | 0 | 263.6 | 0 | 1,203.4 | 0 | 1 | 92570 |
29 | 59 | 44.7 | 0 | null | null | 68 | Manteca | 4,844 | One Year | United States | 0725-CXOTM | Stayed | 0 | 1 | Female | 1 | DSL | 37.750822, -121.238423 | 37.750822 | -121.238423 | 0 | 89.65 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 19,867 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 36 | 3,348.1 | 0 | 1,609.2 | 0 | 4,957.3 | 1 | 1 | 95337 |
37 | 8 | 16.64 | 0 | null | null | 29 | Reedley | 5,029 | One Year | United States | 7975-TZMLR | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 36.636638, -119.421842 | 36.636638 | -119.421842 | 0 | 103.1 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 25,923 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 47 | 4,889.3 | 0 | 782.08 | 0 | 5,671.38 | 0 | 1 | 93654 |
41 | 16 | 36.44 | 1 | Attitude | Attitude of service provider | 75 | Piru | 5,554 | Month-to-Month | United States | 7180-PISOG | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.432843, -118.730106 | 34.432843 | -118.730106 | 1 | 74.5 | 1 | 0 | 0 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,459 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 74.5 | 0 | 36.44 | 0 | 110.94 | 0 | 1 | 93040 |
40 | 30 | 35.87 | 1 | Other | Don't know | 78 | Seeley | 6,006 | Month-to-Month | United States | 8624-GIOUT | Churned | 0 | 0 | Female | 1 | DSL | 32.790282, -115.689559 | 32.790282 | -115.689559 | 0 | 59.75 | 1 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Credit Card | 1 | 1,632 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 49 | 2,934.3 | 0 | 1,757.63 | 0 | 4,691.93 | 0 | 1 | 92273 |
75 | 5 | 28.5 | 0 | null | null | 66 | Temecula | 4,680 | Two Year | United States | 2878-RMWXY | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.475493, -117.219551 | 33.475493 | -117.219551 | 1 | 102.65 | 1 | 0 | 5 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 3,070 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 0 | 72 | 7,550.3 | 0 | 2,052 | 0 | 9,602.3 | 0 | 1 | 92590 |
46 | 0 | 2.74 | 0 | null | null | 29 | San Mateo | 3,366 | Month-to-Month | United States | 0347-UBKUZ | Stayed | 0 | 0 | Female | 0 | null | 37.556094, -122.272437 | 37.556094 | -122.272437 | 0 | 19.9 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 31,882 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 15 | 320.45 | 0 | 41.1 | 0 | 361.55 | 0 | 0 | 94404 |
78 | 3 | 12.26 | 0 | null | null | 29 | Laytonville | 4,964 | Two Year | United States | 7005-CYUIL | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 39.806141, -123.531098 | 39.806141 | -123.531098 | 1 | 99.4 | 0 | 0 | 2 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 2,706 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 1 | 71 | 7,168.25 | 0 | 870.46 | 0 | 8,038.71 | 0 | 1 | 95454 |
31 | 21 | 24.14 | 1 | Price | Lack of affordable download/upload speed | 81 | Burbank | 3,493 | Month-to-Month | United States | 2025-JKFWI | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.188339, -118.300942 | 34.188339 | -118.300942 | 0 | 99 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 18,112 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 13 | 1,301.7 | 0 | 313.82 | 0 | 1,615.52 | 0 | 1 | 91501 |
27 | 52 | 42.51 | 0 | null | null | 53 | Fresno | 4,830 | Month-to-Month | United States | 6092-QZVPP | Stayed | 0 | 1 | Male | 1 | Cable | 36.799648, -119.801247 | 36.799648 | -119.801247 | 0 | 79.2 | 0 | 0 | 0 | Offer C | 0 | 1 | 1 | 0 | Credit Card | 1 | 26,580 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 36 | 2,854.95 | 40 | 1,530.36 | 0 | 4,425.31 | 1 | 0 | 93704 |