ticket_id stringlengths 8 8 | priority stringclasses 3
values | status stringclasses 2
values | csat_score int64 2 5 ⌀ | resolution_hours float64 2.8 80.9 ⌀ | created_at timestamp[s]date 2026-07-01 15:17:00 2026-07-28 19:29:00 | resolved_at timestamp[s]date 2026-07-02 04:47:00 2026-07-30 05:42:00 ⌀ | assigned_team stringclasses 4
values |
|---|---|---|---|---|---|---|---|
TCK-1001 | High | resolved | 4 | 11.4 | 2026-07-03T15:43:00 | 2026-07-04T03:07:00 | Technical |
TCK-1002 | Medium | open | null | null | 2026-07-22T17:05:00 | null | L2 Support |
TCK-1003 | High | resolved | 5 | 3.8 | 2026-07-26T20:08:00 | 2026-07-26T23:56:00 | Technical |
TCK-1004 | High | resolved | 4 | 11.7 | 2026-07-09T19:38:00 | 2026-07-10T07:20:00 | L2 Support |
TCK-1005 | Low | resolved | 5 | 40.6 | 2026-07-23T15:41:00 | 2026-07-25T08:17:00 | L1 Support |
TCK-1006 | Medium | resolved | 4 | 37.9 | 2026-07-19T14:46:00 | 2026-07-21T04:40:00 | L1 Support |
TCK-1007 | High | resolved | 5 | 9.6 | 2026-07-04T06:48:00 | 2026-07-04T16:24:00 | Technical |
TCK-1008 | High | resolved | 4 | 13 | 2026-07-25T10:34:00 | 2026-07-25T23:34:00 | L2 Support |
TCK-1009 | Medium | resolved | 3 | 16.7 | 2026-07-02T11:37:00 | 2026-07-03T04:19:00 | L1 Support |
TCK-1010 | Medium | open | null | null | 2026-07-28T12:48:00 | null | L1 Support |
TCK-1011 | Medium | open | null | null | 2026-07-05T15:28:00 | null | L1 Support |
TCK-1012 | Medium | resolved | 3 | 19.9 | 2026-07-25T21:24:00 | 2026-07-26T17:18:00 | L1 Support |
TCK-1013 | Low | resolved | 5 | 32.4 | 2026-07-26T03:58:00 | 2026-07-27T12:22:00 | Billing |
TCK-1014 | Low | resolved | 5 | 63.4 | 2026-07-27T14:18:00 | 2026-07-30T05:42:00 | Billing |
TCK-1015 | Medium | resolved | 5 | 10.8 | 2026-07-13T01:03:00 | 2026-07-13T11:51:00 | L2 Support |
TCK-1016 | High | resolved | 4 | 17.6 | 2026-07-06T19:18:00 | 2026-07-07T12:54:00 | L2 Support |
TCK-1017 | Low | open | null | null | 2026-07-19T07:02:00 | null | L1 Support |
TCK-1018 | Low | resolved | 3 | 77.3 | 2026-07-12T09:55:00 | 2026-07-15T15:13:00 | L1 Support |
TCK-1019 | Medium | resolved | 5 | 25 | 2026-07-27T16:05:00 | 2026-07-28T17:05:00 | L2 Support |
TCK-1020 | Medium | open | null | null | 2026-07-28T19:29:00 | null | L1 Support |
TCK-1021 | High | resolved | 5 | 14.1 | 2026-07-04T08:00:00 | 2026-07-04T22:06:00 | L2 Support |
TCK-1022 | Medium | resolved | 5 | 36.9 | 2026-07-05T09:26:00 | 2026-07-06T22:20:00 | L1 Support |
TCK-1023 | High | resolved | 2 | 13.5 | 2026-07-01T15:17:00 | 2026-07-02T04:47:00 | L2 Support |
TCK-1024 | Medium | resolved | 5 | 8.4 | 2026-07-04T17:28:00 | 2026-07-05T01:52:00 | L2 Support |
TCK-1025 | High | open | null | null | 2026-07-03T10:01:00 | null | L2 Support |
TCK-1026 | Low | resolved | 5 | 12.9 | 2026-07-03T11:02:00 | 2026-07-03T23:56:00 | Billing |
TCK-1027 | Medium | resolved | 5 | 38.4 | 2026-07-28T05:28:00 | 2026-07-29T19:52:00 | L1 Support |
TCK-1028 | Low | open | null | null | 2026-07-03T14:17:00 | null | Billing |
TCK-1029 | Medium | resolved | 4 | 39.8 | 2026-07-01T21:32:00 | 2026-07-03T13:20:00 | L1 Support |
TCK-1030 | Low | resolved | 4 | 41.5 | 2026-07-16T16:56:00 | 2026-07-18T10:26:00 | Billing |
TCK-1031 | Low | resolved | 3 | 80.9 | 2026-07-12T16:25:00 | 2026-07-16T01:19:00 | Billing |
TCK-1032 | High | resolved | 3 | 11.8 | 2026-07-24T13:12:00 | 2026-07-25T01:00:00 | Technical |
TCK-1033 | Medium | open | null | null | 2026-07-04T09:37:00 | null | L1 Support |
TCK-1034 | Medium | resolved | 4 | 6 | 2026-07-09T16:38:00 | 2026-07-09T22:38:00 | L1 Support |
TCK-1035 | High | resolved | 4 | 13.8 | 2026-07-02T16:34:00 | 2026-07-03T06:22:00 | L2 Support |
TCK-1036 | Medium | resolved | 3 | 5.3 | 2026-07-24T11:02:00 | 2026-07-24T16:20:00 | L1 Support |
TCK-1037 | Medium | resolved | 2 | 25.1 | 2026-07-03T02:48:00 | 2026-07-04T03:54:00 | L2 Support |
TCK-1038 | Low | resolved | 5 | 70.1 | 2026-07-17T04:48:00 | 2026-07-20T02:54:00 | L1 Support |
TCK-1039 | Low | resolved | 4 | 27.9 | 2026-07-11T20:20:00 | 2026-07-13T00:14:00 | Billing |
TCK-1040 | Medium | resolved | 5 | 18.7 | 2026-07-13T19:02:00 | 2026-07-14T13:44:00 | L1 Support |
TCK-1041 | High | resolved | 5 | 4.7 | 2026-07-08T10:08:00 | 2026-07-08T14:50:00 | Technical |
TCK-1042 | Medium | resolved | 5 | 10.7 | 2026-07-07T21:20:00 | 2026-07-08T08:02:00 | L2 Support |
TCK-1043 | Low | open | null | null | 2026-07-18T08:42:00 | null | L1 Support |
TCK-1044 | High | resolved | 3 | 4.8 | 2026-07-06T10:21:00 | 2026-07-06T15:09:00 | Technical |
TCK-1045 | High | resolved | 4 | 8 | 2026-07-07T06:50:00 | 2026-07-07T14:50:00 | Technical |
TCK-1046 | High | resolved | 4 | 2.8 | 2026-07-18T02:21:00 | 2026-07-18T05:09:00 | L2 Support |
TCK-1047 | High | resolved | 5 | 16.8 | 2026-07-25T08:39:00 | 2026-07-26T01:27:00 | L2 Support |
TCK-1048 | Medium | resolved | 3 | 30.6 | 2026-07-15T08:23:00 | 2026-07-16T14:59:00 | L1 Support |
TCK-1049 | Medium | resolved | 3 | 32.3 | 2026-07-15T00:49:00 | 2026-07-16T09:07:00 | L2 Support |
TCK-1050 | Low | resolved | 4 | 51 | 2026-07-12T16:16:00 | 2026-07-14T19:16:00 | Billing |
TCK-1051 | Medium | resolved | 5 | 19.5 | 2026-07-09T23:09:00 | 2026-07-10T18:39:00 | L1 Support |
TCK-1052 | Low | resolved | 4 | 24.7 | 2026-07-11T14:58:00 | 2026-07-12T15:40:00 | L1 Support |
TCK-1053 | Medium | resolved | 4 | 28.1 | 2026-07-15T13:05:00 | 2026-07-16T17:11:00 | L2 Support |
TCK-1054 | Medium | open | null | null | 2026-07-13T05:08:00 | null | L1 Support |
TCK-1055 | Low | open | null | null | 2026-07-17T11:42:00 | null | L1 Support |
TCK-1056 | Low | resolved | 4 | 61 | 2026-07-18T21:32:00 | 2026-07-21T10:32:00 | L1 Support |
TCK-1057 | Medium | resolved | 4 | 24.9 | 2026-07-03T03:26:00 | 2026-07-04T04:20:00 | L2 Support |
TCK-1058 | High | resolved | 5 | 11.6 | 2026-07-20T07:36:00 | 2026-07-20T19:12:00 | L2 Support |
TCK-1059 | High | resolved | 4 | 9.9 | 2026-07-25T17:08:00 | 2026-07-26T03:02:00 | Technical |
TCK-1060 | High | resolved | 4 | 13.9 | 2026-07-07T13:30:00 | 2026-07-08T03:24:00 | L2 Support |
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