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E-Commerce Customer Support Conversations
Dataset Description
500 synthetic customer support conversations for e-commerce chatbot training and ML research.
This is a 50-row free sample. Full 500-row dataset available here: 👉 https://swebich.gumroad.com/l/ksmvci
Dataset Details
- Size: 50 rows (sample) / 500 rows (full)
- Format: CSV
- Language: English
- License: CC0
Columns
| Column | Description |
|---|---|
| ticket_id | Unique ticket identifier |
| customer_message | Customer support query |
| agent_response | Agent reply |
| issue_category | Type of issue |
| customer_sentiment | negative/neutral/positive |
| resolution_status | resolved/escalated/pending |
| response_time_minutes | Response time |
| customer_rating | 1-5 star rating |
| order_value_usd | Order value |
| customer_tenure_years | Years as customer |
Issue Categories
- shipping_delay
- wrong_item
- damaged_product
- refund_request
- payment_issue
- account_access
- product_query
Use Cases
- Customer service chatbot training
- Support ticket classification
- Sentiment analysis
- Response time prediction
- CRM software testing
Full Dataset
This sample contains 50 rows. Full version (500 rows) available at: 👉 https://swebich.gumroad.com/l/ksmvci
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