conversations listlengths 3 5 | intent stringclasses 30
values | is_hard_negative bool 2
classes | length_tier stringclasses 3
values | split stringclasses 1
value |
|---|---|---|---|---|
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "pls update my phone number"
},
{
"role": "... | update_phone_number | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hello, I would like to change the language prefere... | change_language | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i just moved to a new place in downtown chicag... | update_address | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Can you send me my latest bank statement? I need i... | statement_download | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, can you tell me my current account balance ple... | balance_inquiry | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey my card isnt working i think its been stolen o... | card_lost_or_stolen | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i lost my debit card last night n need a repla... | card_replacement_inquiry | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I would like to close my savings account endin... | close_account | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hey, I just started a new job and want to get my p... | direct_deposit_setup | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I need to send $50,000 to my vendor in Germany. Ca... | wire_transfer | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey im going overseas next week, do i need to tell... | international_travel_notice | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I urgently need to freeze my account. I just notic... | freeze_account | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i need my clit more increasd ASAP pls"
},
... | credit_limit_increase | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hey I need to send $500 to my other account right ... | transfer_funds | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i need to set up autopay for my electric bill ... | bill_pay_scheduling | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I need to order checks for my checking account."
... | order_checks | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I got an overdraft fee of $35 on my checking a... | overdraft_fee_reversal | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I just noticed a pending transaction on my account... | stop_payment | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I tried to send Rs 500 to my friend via UPI ju... | upi_transaction_failed | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey so i just looked at my accont online and there... | fraud_alert_triage | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I'm really worried because I noticed something... | transaction_dispute | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through financial policies and boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "On my PDF visa statement from my t... | translate_statement | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I'm looking to apply for a personal loan of ar... | loan_eligibility | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I’ve been trying to log into the mobile app for th... | pin_reset | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i wanna check my mortgage rate quote but i’m n... | mortgage_rate_quote | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hey, can u tell me the ifsc for hdfc bank pune bra... | ifsc_code_lookup | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I just submitted my KYC documents for account ... | kyc_verification_status | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hello, I am writing to inquire about the current i... | interest_rate_inquiry | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hello, I would like to open a fixed deposit accoun... | fixed_deposit_creation | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "how much do i have left??"
},
{
"role": "a... | balance_inquiry | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i need my statment for last mnth plz can u sen... | statement_download | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hii can u pls change the app language to hindi? ma... | change_language | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I need to update my phone number on my account."
... | update_phone_number | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I just moved to a new apartment and need to update... | update_address | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I need to move my old 401k money to my new employe... | rollover_401k | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I just realized my debit card is missing and I... | card_replacement_inquiry | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I just realized my debit card is missing. I us... | card_lost_or_stolen | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hello, I've been trying to get back into my accoun... | pin_reset | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "i wanna clsoe my accont plz its been actin weird a... | close_account | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I'm traveling to London next week and need to make... | international_travel_notice | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "pls send 500 bucks to my other acc, its urgent rn"... | transfer_funds | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "yo so i just got back from my trip to mumbai n i c... | freeze_account | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i need to send like 5k bucks to my cousin in d... | wire_transfer | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I want to increase my credit limit on my Chase Sap... | credit_limit_increase | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "pls i need to stop a payment i just sent to my lan... | stop_payment | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I just moved and need to update my electricity bil... | bill_pay_scheduling | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through financial policies and boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hello, I need assistance with over... | overdraft_fee_reversal | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I just opened my new checking account and want to ... | direct_deposit_setup | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "On March 15th, I noticed an unauthorized charge of... | transaction_dispute | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hey I need new cheks ASAP plz"
},
{
"role"... | order_checks | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "What is the IFSC code for HDFC Bank branch in Mumb... | ifsc_code_lookup | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I tried to send money to my friend using UPI j... | upi_transaction_failed | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I recently checked my transaction history and noti... | fraud_alert_triage | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I need a translated version of my latest bank stat... | translate_statement | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I'm looking to buy a home soon and would like ... | mortgage_rate_quote | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "yo i jst opend my accont and did the vid kyc thing... | kyc_verification_status | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I'm thinking about getting a personal loan soo... | loan_eligibility | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, what's my current balance?"
},
{
"role... | balance_inquiry | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I just left my old job and need to move my 401(k) ... | rollover_401k | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i need to change my number on the app"
},
... | update_phone_number | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Heya, so i wanna open a fixed deposit acct but idk... | fixed_deposit_creation | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I need my last 3 months of statements. Can you sen... | statement_download | false | short | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hi, I’ve been looking over my savings account stat... | interest_rate_inquiry | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I would like to change the language of my mobile b... | change_language | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i just moved to a new place and my mail keeps ... | update_address | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "I need to permanently close my checking account. I... | close_account | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hey, I think my card might be lost or stolen. I ca... | card_lost_or_stolen | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "hey i think my card got stolen or somethin, its no... | card_replacement_inquiry | false | medium | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "Hello, I’ve been trying to reset my ATM PIN for th... | pin_reset | false | long | train |
[
{
"role": "system",
"content": "You are a Tier-1 Banking Triage Agent. Analyze customer inquiries, reason through policy boundaries in <Thinking>, execute backend tool actions, and communicate with the customer."
},
{
"role": "user",
"content": "yo need my clit higher asap thx"
},
{
"rol... | credit_limit_increase | false | short | train |
End of preview. Expand in Data Studio
YAML Metadata Warning:The task_categories "conversational" is not in the official list: text-classification, token-classification, table-question-answering, question-answering, zero-shot-classification, translation, summarization, feature-extraction, text-generation, fill-mask, sentence-similarity, text-to-speech, text-to-audio, automatic-speech-recognition, audio-to-audio, audio-classification, audio-text-to-text, voice-activity-detection, depth-estimation, image-classification, object-detection, image-segmentation, text-to-image, image-to-text, image-to-image, image-to-video, unconditional-image-generation, video-classification, reinforcement-learning, robotics, tabular-classification, tabular-regression, tabular-to-text, table-to-text, multiple-choice, text-ranking, text-retrieval, time-series-forecasting, text-to-video, image-text-to-text, image-text-to-image, image-text-to-video, visual-question-answering, document-question-answering, zero-shot-image-classification, graph-ml, mask-generation, zero-shot-object-detection, text-to-3d, image-to-3d, image-feature-extraction, video-text-to-text, keypoint-detection, visual-document-retrieval, any-to-any, video-to-video, other
Pioneer BFSI / Fintech Tier-1 Autonomous Triage Dataset
This dataset contains high-grade multi-turn conversational traces (ChatML format) curated according to the Pioneer paper data curation methodology for training and evaluating specialized 8B Small Language Models (SLMs) in the Banking, Financial Services, and Insurance (BFSI) vertical.
Dataset Structure
- Train Split (
train): 350 traces- 75% Gold Standard Tasks: Standard operational workflows across 30 regulatory and banking intents with 4-step Chain-of-Thought (
<Thinking>) reasoning. - 25% Hard-Negative Disambiguation Pairs: Contrastive edge-case pairs resolving semantic ambiguities (e.g.
report_fraud_cardvscard_stolen_lost,stop_recurring_paymentvschargeback_dispute,transfer_stuck_pendingvsunauthorized_transfer).
- 75% Gold Standard Tasks: Standard operational workflows across 30 regulatory and banking intents with 4-step Chain-of-Thought (
- Test Split (
test): 100 frozen benchmark traces with 0.00% prompt contamination.
4-Step Chain-of-Thought <Thinking> Supervision
Every assistant turn features explicit multi-step reasoning:
- Input & Urgency Assessment (P0 Critical to P3 Routine)
- Entity & Parameter Extraction (amounts, transaction IDs, reference numbers)
- Policy & Regulatory Disambiguation (Regulation E, ERISA 402(c), SWIFT, KYC/AML)
- Operational Decision (Standardized Intent + Structured JSON Tool Payload + Customer Communication)
Dual-Output Schema
<Thinking>
1. Input & Urgency: ...
2. Entity & Parameter Extraction: ...
3. Policy & Regulatory Disambiguation: ...
4. Operational Decision: ...
</Thinking>
Intent: <intent_name>
Action: {"tool": "<tool_name>", "params": {...}}
Response: <customer_message>
Intended Use with Unsloth
Format is directly compatible with Unsloth multi-turn conversational SFT:
from unsloth import FastLanguageModel
from datasets import load_dataset
dataset = load_dataset("StarsMakeGalaxy/prometheus-bfsi-tier1-triage")
# Apply chat template: get_chat_template(tokenizer, chat_template="chatml")
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