Company: SHG
Filing Date: 2025-04-23
Form Type: 20-F
Source: 0001193125-25-089950
Chunk: 109

Company: SHINHAN FINANCIAL GROUP CO LTD
Filing Date: 2025-04-23
Form: 20-F
Chunk 109
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 |  1 |     |            |  1 |     |           |   3 |     |       |    16 |
| Daejeon                           |     |         |  13 |     |      |  — |     |         |  3 |     |            |  2 |     |           |   6 |     |       |    24 |
| Sub-total                         |     |         | 566 |     |      |  2 |     |         | 32 |     |            | 56 |     |           | 183 |     |       |   839 |
| Others                            |     |         | 127 |     |      | 30 |     |         | 12 |     |            | 10 |     |           |  21 |     |       |   200 |
| Total                             |     |         | 693 |     |      | 32 |     |         | 44 |     |            | 66 |     |           | 204 |     |       | 1,039 |

Note:

| (1) | Includes our main office and those of our subsidiaries. |

Banking Service Channels Our banking services are primarily provided through an extensive branch network, specializing in retail and corporate banking services, as complemented by self-service terminals and electronic banking, as well as an overseas services network. As of December 31, 2024, Shinhan Bank’s branch network in Korea comprised of 693 service centers, consisting of 490 retail banking service centers (including 25 private wealth management service centers and 109 retail offices), 13 large corporate banking service centers, 40 corporate banking services centers and 150 hybrid banking branches. Shinhan Bank’s banking branches are designed to provide one-stopbanking services tailored to their respective target customers. Recently, Shinhan Bank has been actively adopting digital technology to improve operational efficiency of its banking service channels. For example, Shinhan Bank introduced digital kiosks to banking branches, established ‘Paperless Banking’ by replacing paper applications with electronic documents, implemented a “robotic process automation system” for the automation of certain tasks and processes and increased the volume of client communications through non-face-to-faceplatforms. Retail Banking Channels In Korea, many retail transactions are conducted in cash or with credit cards, and conventional checking accounts are generally not offered or used as widely as in other countries such as the United States. An extensive retail branch network has traditionally played an important