Company: OCG
Filing Date: 2025-05-15
Form Type: 20-F
Source: 0001213900-25-043484
Chunk: 19

Company: Oriental Culture Holding LTD
Filing Date: 2025-05-15
Form: 20-F
Item: Item 4
Chunk 19
---
.

We provide customers of our online platform with
comprehensive services, including account opening, art investment education, market information, research, real-time customer support,
and artwork and collectibles warehousing services. Most services are delivered online through our proprietary client software and call
center. Our client software provides not only market information and analysis, but also interactive functions including live discussion
boards and instant messaging with customer service representatives, which we believe enhances our customers’ engagement. Internally,
we legally collect and analyze customer behavior and communications data from our client software, customer relationship management system
and the exchanges, which allow us to better understand, attract and serve our customers.

We provide industry solutions and related software
products, system development and technical support services for our e-commerce platform customers.

We strive to minimize conflicts of interest with
our customers, which we believe is essential for our long-term success. Under the trading rules of the two trading platforms we operate
on, we do not set, quote or influence the trading prices, and cannot access our customers’ money.

Our Services

We provide customers of our online platform with
comprehensive services, including the following:

Investor Education

We believe that investor education is critical
in preparing potential customers for online collectibles and artwork trading. We have developed a set of educational programs designed
to target customers with a variety of experience levels and investment preferences. Our education programs include basic rules and processes
of online collectibles and artwork trading, fundamental analysis methods and technical analysis methods. Most of our educational resources
are easily accessible through PC and APP versions of our client software. Certain materials are also available on our websites.

Market Information

We provide comprehensive market information to
our customers, including real-time price quotes, technical indicators, relevant market news and macroeconomic data and news. Market information
is accessible by our customers and potential customers through PC and APP versions of our client software and our website.

Customer Support

We are committed to providing high-quality customer
support. Most of our services, including investor education, market information and research support services, are accessible through
our client software, which we believe provides a positive experience for our customers due to its user-friendliness and easy access. Besides
our client software, we have a dedicated team of customer service personnel that handles real-time customer inquiries about our software,
market news and research reports, and other questions, via call, text message and online instant message.

We request all our customer representatives conduct
customer communications via our communication system that is closely monitored by