Company: LPSN
Filing Date: 2025-08-13
Form Type: 10-Q
Source: 0001102993-25-000108
Chunk: 75

Company: LIVEPERSON INC
Filing Date: 2025-08-13
Form: 10-Q
Item: Part I, Item 1
Chunk 75
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 June 30, 2025 and June 30, 2024

The following tables set forth our results of operations for the periods presented and as a percentage of our revenues for those periods. The period-to-period comparison of financial results is not necessarily indicative of future results.    

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Revenue

Three Months Ended June 30,Six Months Ended June 30,20252024$ Change% Change20252024$ Change% Change(Dollars in thousands)(Dollars in thousands)Revenue$59,600 $79,875 $(20,275)(25)%$124,300 $165,024 $(40,724)(25)%

Revenue decreased by 25% to $59.6 million and by 25% to $124 million for the three and six months ended June 30, 2025, respectively, from $79.9 million and $165.0 million for the comparable periods in 2024. This decrease in revenue is due to a decrease in hosted services of $17.0 million and $33.4 million primarily driven by customer cancellations and downsells and a decrease in professional services of $3.3 million and $7.4 million for the three and six months ended June 30, 2025, respectively. Included in hosted services is a decrease of $2.6 million and $8.0 million in revenue that is variable based on interactions and usage for the three and six months ended June 30, 2025, respectively. 

Cost of Revenue (exclusive of depreciation and amortization shown separately below)

Cost of revenue consists of compensation costs relating to employees who provide customer service to our customers, compensation costs relating to our network support staff, outside labor provider costs, the cost of supporting our server and network infrastructure, and allocated occupancy costs and related overhead.

Three Months Ended June 30,Six Months Ended June 30,20252024$ Change% Change20252024$ Change% Change(Dollars in thousands)(Dollars in thousands)Cost of revenue$18,038$16,432$1,606 10 %$36,256$40,887$(4,631)(11)%Percentage of total revenue30 %21 %29 %25 %Headcount (at period end)176 202(13)%176 202(13)%

Cost of revenue increased by 10% to $18.0 million for the three months ended June 30