Company: LPSN
Filing Date: 2025-03-14
Form Type: 10-K
Source: 0001102993-25-000018
Chunk: 37

Company: LIVEPERSON INC
Filing Date: 2025-03-14
Form: 10-K
Item: Item 1A
Chunk 37
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 sometimes conflicting expectations could result in increased compliance costs and other complexities, including with respect to collecting, measuring, and reporting ESG-related information in connection with expanding mandatory and voluntary reporting, diligence and disclosure requirements. Responding to ESG considerations and implementation of our ESG goals and initiatives involves risks and uncertainties, requires investments, may subject us to governmental and political scrutiny, and depends in part on third-party performance or data that is outside of our control. In addition, some stakeholders may disagree with our ESG goals and initiatives, and we could be criticized for the timing, scope or nature of our ESG goals or initiatives. If we fail to meet our goals and initiatives or otherwise do not act responsibly, or if we are perceived to not be acting responsibly, or if we become subject to regulatory scrutiny in key ESG areas, we risk negative stockholder reaction, including from proxy advisory services, as well as damage to our reputation, loss of customers or business partners, inability to attract and retain employee talent, and other material adverse effects on our business, results of operations and cash flows. 

Risks Related to our Financial Condition and Operating Results

Our quarterly revenue and operating results may fluctuate significantly, which may cause a substantial decline in the trading price of our securities. 

Our quarterly revenue and operating results may fluctuate significantly as a result of a variety of factors, many of which are outside of our control. Some of the important factors that may cause our revenue and operating results to fluctuate include: 

•our ability to attract and retain new customers; 

•our ability to retain and increase sales to existing customers; 

•demand from customers for our services; 

•our ability to innovate and provide new services to current and future customers; 

•our ability to add AI, machine learning, and automation into our services; 

•the introduction of new services by us or our competitors; 

•our ability to avoid and/or manage service interruptions, disruptions, or security incidents; 

•changes in our pricing models or policies or in those of our competitors; 

•our ability to maintain and add integrations with third-party consumer messaging platforms and endpoints; 

•levels of adoption by companies of mobile and cloud-based messaging solutions; 

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•investments in growing our sales and marketing programs; 

•levels of adoption by users of conversational AI and web and mobile-based conversation technology; 

•exposure to foreign currency exchange rate fluctuations; and 

•the amount and timing of capital expenditures and other costs related to operation and expansion of