Company: LPSN
Filing Date: 2025-08-13
Form Type: 10-Q
Source: 0001102993-25-000108
Chunk: 1

Company: LIVEPERSON INC
Filing Date: 2025-08-13
Form: 10-Q
Item: Part I, Item 2
Chunk 1
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31, 2024, filed with the SEC on March 14, 2025.

Recently Issued Accounting Standards

See Note 1 – Description of Business and Basis of Presentation under Item 1 of this Quarterly Report on Form 10-Q for additional information about recent accounting guidance.

Results of Operations

We enable brands to leverage the LivePerson Platform’s sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. Our platform enables businesses to have conversations with millions of consumers as personally as they would with one consumer.

Comparison of the Three and Six Months Ended June 30, 2025 and June 30, 2024

The following tables set forth our results of operations for the periods presented and as a percentage of our revenues for those periods. The period-to-period comparison of financial results is not necessarily indicative of future results.    

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Revenue

Three Months Ended June 30,Six Months Ended June 30,20252024$ Change% Change20252024$ Change% Change(Dollars in thousands)(Dollars in thousands)Revenue$59,600 $79,875 $(20,275)(25)%$124,300 $165,024 $(40,724)(25)%

Revenue decreased by 25% to $59.6 million and by 25% to $124 million for the three and six months ended June 30, 2025, respectively, from $79.9 million and $165.0 million for the comparable periods in 2024. This decrease in revenue is due to a decrease in hosted services of $17.0 million and $33.4 million primarily driven by customer cancellations and downsells and a decrease in professional services of $3.3 million and $7.4 million for the three and six months ended June 30, 2025, respectively. Included in hosted services is a decrease of $2.6 million and $8.0 million in revenue that is variable based on interactions and usage for the three and six months ended June 30, 2025, respectively. 

Cost of Revenue (exclusive of depreciation and amortization shown separately below)

Cost of revenue consists of compensation costs relating to employees who provide customer service to our customers, compensation costs relating to our network support staff, outside labor provider costs, the cost of supporting our server and network infrastructure, and allocated occupancy costs and related overhead.

Three Months Ended June 30,Six Months Ended June 30