Company: HBCYF
Filing Date: 2025-02-20
Form Type: 20-F
Source: 0001089113-25-000040
Chunk: 122

Company: HSBC HOLDINGS PLC
Filing Date: 2025-02-20
Form: 20-F
Chunk 122
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 our Global Mandatory Training curriculum and as part of other learning resources, including in People Manager training. We have mandatory procedures for handling and investigating employee concerns, which include those for bullying and harassment. Cases are continually monitored from our speak-up channels, and data is reported to management committees to ensure there is visibility at leadership level. In 2024 the bank received a total of 624 concerns raised relating to bullying and harassment. Where the concerns were substantiated following an investigation, appropriate action was taken, which included termination of services where appropriate. In 2024, 26% of concerns raised were either partly or fully substantiated and 34 colleagues were dismissed in relation to bullying, harassment, discrimination or retaliation. We are committed to addressing this type of behaviour and will continue to take action where we find that an employee has breached our values and high standards of conduct.

| Delivering accessible learning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| We are committed to fostering an inclusive workplace for all colleagues, regardless oftechnology or ability.In 2024, our Global Mandatory Training received Gold at the Brandon Hall Awards for BestTraining Program for Global Accessibility Standards.To uphold these standards we collaborate closely with our accessibility experts, ensuring ourdigital learning aligns with the high benchmarks set for our customer-facing websites. OurGlobal Mandatory Training assigned to all colleagues undergoes an external audit to identifyany gaps affecting the experience of colleagues, such as those with visual impairments orthose who are neurodiverse. We also conduct inclusive user testing to incorporate learnerfeedback into the design, helping to ensure a seamless experience for everyone. |

| 66 | HSBC Holdings plcAnnual Report on Form 20-F |

ESG review | Social

Being a great place to work To fulfil our purpose and drive our strategy, we need the best people, performing at their best. Focusing on opportunities for colleagues, making them a part of something bigger and being clear on what they can expect when they deliver on our strategy, is fundamental to delivering for our customers. Our workforce proposition strengthens our ability to attract, retain and energise our colleagues and is driven by three key reward principles of rewarding colleagues’ responsibly, recognising colleagues’ success and supporting our colleagues to grow. Rewarding colleagues responsibly Our pay and benefits proposition aims to reward colleagues responsibly, helping to ensure financial security for all. We remain committed to providing a competitive total compensation package with an appropriate mix of fixed pay and variable pay. In our Snapshot survey, 52% of colleagues feel they are paid fairly for what they do, the sentiment