Company: LPSN
Filing Date: 2025-11-13
Form Type: 10-Q
Source: 0001102993-25-000187
Chunk: 155

Company: LIVEPERSON INC
Filing Date: 2025-11-13
Form: 10-Q
Item: Part I, Item 8
Chunk 155
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 %33 %32 %Headcount (at period end)150 249(40)%150249(40)%

Sales and marketing expenses decreased by 17% to $18.2 million for the three months ended September 30, 2025 from $22.1 million for the comparable period in 2024. This decrease was primarily attributable to a decrease in salary and employee-related expenses of $2.9 million due to attrition from prior periods, a decrease in marketing expenses of $0.6 million, and a decrease in software and hosting expenses of $0.5 million.

Sales and marketing expenses decreased by 20% to $61.6 million for the nine months ended September 30, 2025 from $77.1 million for the comparable period in 2024. This decrease was primarily attributable to a decrease in salary and employee-related expenses of $8.3 million due to attrition from prior periods, a decrease in software and hosting expenses of $2.4 million, a decrease in marketing expenses of $2.4 million, and a decrease in business services and outsourced contracted labor of $2.3 million.

General and Administrative 

Our general and administrative expenses consist of compensation and related expenses for executive, accounting, legal, human resources and administrative personnel, professional fees and other general corporate expenses. 

Three Months Ended September 30,Nine Months Ended September 30,20252024$ Change% Change20252024$ Change% Change(Dollars in thousands)(Dollars in thousands)General and administrative$10,966$17,662$(6,696)(38)%$35,695$63,671$(27,976)(44)%Percentage of total revenue18 %24 %19 %27 %Headcount (at period end)121 138 (12)%121 138 (12)%

General and administrative expenses decreased by 38% to $11.0 million for the three months ended September 30, 2025 from $17.7 million for the comparable period in 2024. This decrease is primarily due to a decrease in legal and insurance costs of $3.2 million, a decrease in salary and employee-related expenses of $1.3 million due to attrition from prior periods, a decrease in bad debt expense of $1.0 million due to a lower receivable balance and improved collection efforts, and a decrease in stock based compensation of $0.5 million.

General and administrative