Company: BCS
Filing Date: 2025-02-13
Form Type: 20-F
Source: 0000312069-25-000114
Chunk: 290

Company: BARCLAYS PLC
Filing Date: 2025-02-13
Form: 20-F
Chunk 290
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 from Gap in 2022, but has been increasing year- on-year since then. Total Customer and clients: 3% Notes: 1 Global Markets market share for Barclays is based on external reported revenues of peer banks BofA, BNP, CITI, DB, GS, JPM, MS and UBS. 2 Investment Banking fee share for Barclays calculated by Dealogic for the period covering 1 January 2021 to 31 December 2024. 3 USCB Non-Digital Care tNPS measures customer experience across Contact Centre Agent Servicing, including Care + Chat, Fraud, Disputes & Credit (2021: Care + Chat only). 4 USCB Digital Composite tNPS measures USCB customer experience at the digital journey level. 5 USCB digitally active customers represents the percentage of USCB balance-active consumer card customers who have logged in to either Web or App within the past 90 days. 2022 and beyond includes Gap customers. Measure Criteria Performance commentary Colleagues Gender diversity 33% females at Managing Director and Director level by 2025 &#8226; Percentage of employees in Managing Director and Director roles who are female has increased over the period, from 28% in 2021 to 30% in 2024. &#8226; Equivalent figure for Barclays in the UK is now 33%. Underrepresented minority representation Increase underrepresented minority1 representation in the UK by 12.5% and in the US by 5% by 2025 (from 2023 baseline) 50% increase in the number of Managing Directors from underrepresented ethnicities in the UK and the US combined by 2025 (from 2022 baseline) &#8226; At the end of 2023, 5.1% of UK and 21% of US colleagues were from underrepresented ethnicities. &#8226; We have now reset this ambition for 2025. &#8226; Achieved our Ambition to double the number of Black MDs by 2022 and reset this ambition, to deliver a 50% increase in Managing Directors from underrepresented ethnicities in the UK and US combined by 2025 (from 2022 baseline). Inclusion Improve inclusion indicators &#8226; The inclusion index is at 81% for 2024, up from 79% in 2021. &#8226; 89% percentage of employees in the Your View survey told us they feel included in their