Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 159

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 159
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 provide the inputs 81 that we use for the development and marketing of products and services. This includes companies with which the bank has a direct and indirect commercial relationship.

• Financial institution s: Monetary institution and public entity responsible for setting monetary policy that will impact on Banco Santander; regulating currency circulation; supervising the interbank market in which the bank operates; and providing liquidity, where required, for solvency purposes. For instance, the European Central Bank, Banco de España, Bundesbank, Narodowy Bank Polski, etc.

• Product and service providers : Companies that provide products and services that are subsequently marketed in later phases of the bank’s value chain or that the bank uses to carry out its operations. For instance, insurance companies (e.g. suppliers of products that are marketed in the bank’s downstream phase), technology providers, external audit and consulting service providers, materials suppliers and office landlords.

The Group continuously oversees the correct management and maintenance of its supplies to offer a high value added service to customers and to guarantee business continuity.

Own operations : Activities that the bank’s functional areas and employees carry out in our markets and subsidiaries.

• Assets : Assets and properties that the bank owns. For instance, tangible assets such as offices.

• Geographies : Places where the bank and its subsidiaries carry out their operations. For instance, Brazil, Spain, United States, the United Kingdom, and Mexico.

• Cross-cutting areas/functions : Departments and areas within the bank whose function is to manage and develop the bank’s operations. For instance, Compliance, Risk, Strategy, Human Resources, Procurement.

Downstream : Commercial relationships and the products and services that the bank sells to meet the needs of its customers and end users.

• Retail and Commercial Banking : A segment that focuses on meeting financial needs and offering a variety of products and services that are accessible and tailored to specific customer requirements. It covers all retail (individual) and commercial (SMEs, large corporates and institutions, excluding those in CIB) banking operations. For instance, savings accounts, mortgages, credit cards and financial services for SMEs.

• Digital Consumer Bank : A segment that aims to convert single product customers into complete banking customers through other products. This business brings together Openbank (online banking platform) and Santander Consumer Finance. For instance, auto loans, consumer loans and credit cards.

• Corporate & Investment Banking (CIB) : A segment that provides a wide range of financial services to businesses,

81 Resources that develop and/or help create products and enable us