Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 217

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 217
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. Impacted by the inflow of fraud claims in the first half of the year, until the country's fraud law was amended, with a significant reduction in the second half of the year.

E. SCF impacted by high volume of discretionary commission claims on UK dealers.

SN 7.5Financial inclusion

| 25. People financially includedA        |     |     |      |     |     |      |
| million people (Accumulated since 2023) |     |     | 2024 |     |     | 2023 |
| Access                                  |     | 1.9 |      |     | 1.0 |      |
| Finance                                 |     | 2.4 |      |     | 0.8 |      |
| Total                                   |     | 4.3 |      |     | 1.8 |      |

A. A new target for people financially included was launched in 2023, which considers access and finance initiatives (the previous target also included financial education). The figures reflect only the new people financially included since 2023 (unique people).

| 26. Microfinance                    |     |       |      |     |       |
| million euros / people              |     |       | 2024 |     |  2023 |
| Total credit disbursedA             |     | 1,270 |      |     | 1,172 |
| Total micro-entrepreneurs supported |     |   1.3 |      |     |   1.2 |

A. The increase in credit disbursed is mainly due to the bank's objective to expand its microfinance programmes in Latin America.

SN 7.6Community support

#### 27. Community Support
| million euros                                                    |     |       | 2024 |     |  2023 |
| Support for higher education,employability, and entrepreneurship |     | 103.8 |      |     | 105.1 |
| Other local initiatives                                          |     |  62.5 |      |     |  68.9 |
| Total                                                            |     | 166.4 |      |     | 174.0 |

Annual report 2024 197

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

#### 28. Outputs and outcomes
| 28.1 People helped through Santander