Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 138

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 138
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 that are tailored to their needs and barriers, have greater control over their finances and enjoy faster and more secure transactions.

In 2024, our initiatives continued to:

• adapt to developing and mature market needs:

▪ In developing markets, we focus on providing access to bank accounts and cash deposit and withdrawal services to unbanked and underbanked people. Our stand-out initiatives include partnerships with merchants in Mexico to offer Santander services, or the financial inclusion branches in Argentina.

▪ In mature markets with high account penetration, but with an exodus of people from rural areas and an ageing population, we focus on continuity in access to basic financial services. Stand-out initiatives include Correos Cash and the waiving of fees for vulnerable customers in Spain.

• offer access amid humanitarian crises: making mobile branches available to remain close to our customers in the most affected areas and maintaining key financial services such as cash withdrawals, salary advance and payment holiday requests, and insurance. For more details on our actions during humanitarian crises, see section 3.2.4 'Supporting Communities'.

• promote inclusion: we are constantly adapting branches, products, services and channels for people with disabilities and senior citizens to be able to access them both in person and online.

All of this harnessing technology to drive financial inclusion, overcoming some of the barriers that prevent unbanked and underbanked people from accessing financial products and services.

71 For more details, visit our website santander.com/informe-inclusion-financiera.

Annual report 2024 95

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

| Access initiatives and services:                                                                                                                                                                  |     |                                                |     |                                             |
| Promoting access to cash and transactions                                                                                                                                                         
 We promote underserved communities get cash through our remote branches and agreements with private and public entities that widen our footprint.                                                 |     |                                                |     | Branches in underbanked and remote regionsA |
|                                                                                                                                                                                                   |     | Partnerships to reach underserved communitiesB |     |                                             |
| Promoting digital access                                                                                                                                                                          
 We help people access the banking system so they can make payments; use basic, tailored financial services; take greater control of their finances; and make faster and more secure transactions. |     |                                                |     | Digital wallets and points of saleC         |
|                                                                                                                                                                                                   |     | Basic accountsD                                |     |                                             |
| Financial solutions for vulnerable