Company: HBCYF
Filing Date: 2025-02-20
Form Type: 20-F
Source: 0001089113-25-000040
Chunk: 120

Company: HSBC HOLDINGS PLC
Filing Date: 2025-02-20
Form: 20-F
Chunk 120
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 found that many of our colleagues are often involved in both their careers andsignificant caring responsibilities outside work, and are finding managing both responsibilitiesincreasingly challenging. In our Snapshot survey nearly 16% of colleagues self-identified ashaving caring responsibilities.In 2024 we launched the Global Carers Charter, which comprises a series of tools, policiesand support available for colleagues with caring responsibilities. Following its launch in the UK,HSBC’s Global Carers Charter was awarded Ambassador Status by Carers UK. |

| HSBC Holdings plcAnnual Report on Form 20-F | 65 |

Building a healthy workplace Listening to our colleagues We value difference at HSBC, and we do this by seeking out different perspectives and listening. Our colleagues succeed together by being connected across the organisation, and they take responsibility by speaking up. These activities are core to our values and we capture regular feedback from our colleagues to help improve HSBC and the employee experience. How we listen Our annual employee engagement survey is called ‘Snapshot’ and runs every September. It is an opportunity for all employees to share feedback on what it is like to work at HSBC. Our 2024 survey achieved a response rate of 88%, up from 85% in 2023, with more than 182,000 colleagues choosing to share their views. This high level of participation enables us to share results confidentially across all levels of the organisation. Insights from our Snapshot survey are shared with the Group Operating Committee and the Board, and are provided directly to more than 11,000 people managers with 10 or more responses from their teams. We support teams to have good conversations about their feedback through the provision of interactive dashboards, action planning tools and discussion guides. Our Employee Engagement Index, our key measure of how people feel about HSBC, has increased to 80%, up three percentage points compared with 2023. This was the largest increase seen across the Snapshot indices, and puts us six points ahead of the global financial services benchmark that we measure against. Key driver analysis shows engagement is most influenced by a clear understanding of HSBC’s strategic objectives, confidence in the future and our strategy, positivity towards career and development, and trust and confidence in leadership. Following significant increases last year, the career index remained stable at 71% and is six points ahead of the global financial services benchmark. The proportion of colleagues stating a preference to remain with HSBC for five or more years increased to 70%, up three percentage points from 2023. Our inclusion index, a key measure