Company: HBCYF
Filing Date: 2025-02-20
Form Type: 20-F
Source: 0001089113-25-000040
Chunk: 128

Company: HSBC HOLDINGS PLC
Filing Date: 2025-02-20
Form: 20-F
Chunk 128
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 Sustainability Academy continues to support our net zero ambitions and strategy. As the Academy has evolved, we have increased our focus on building capabilities beyond foundational skills, specifically targeting priority groups that support both our customers and our operations in the transition to net zero. In 2024, our key focus has been on: – providing on-demand learning tailored to the specific roles, regions, and client bases of colleagues involved in supporting customers through the transition; – facilitating external certifications and qualifications, as needed, to deepen colleagues ’ expertise in areas such as Sustainability Climate Risk through providers like GARP and Fitch; – delivering a three-month Sustainability Leadership Programme in collaboration with Imperial College London and our own Sustainability Centre of Excellence experts for over 200 colleagues; and – offering net zero learning opportunities to the Board and 100 of our most senior leaders. We have leveraged our internal experts from the Sustainability Centre of Excellence to provide advanced skills training in key transition areas, such as power systems and storage, carbon removal, transition in Asia- Pacific, steel and cement industries, road transport systems, hydrogen and agriculture. Training at HSBC 6.2 million Training hours by our colleagues in 2024. (2023: 5.3 million) 29.6 hours Training hours per FTE in 2024. (2023: 23.9 hours)

| Energising ourcolleagues for growth                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| We aim to provide our colleagues withthe opportunity to develop critical skillswhile creating a pipeline of talent tosupport our strategic ambitions. It isessential that we promote effectiveleadership and foster an environmentthat inspires our colleagues to grow. In2024, our focus has been on:–Our Digital Acceleration Programme,which aims to create dynamic workingmethods and simplify our technologylandscape. This will enable us to workfaster and smarter, enhancing ourability to develop better products andservices for our customers whileembracing innovative technologies;–Our ‘CARE’ programme, whichembodies the principles of beingconnected, accountable, responsiveand empathic. It outlines thebehaviours that reflect these values,guiding our colleagues in deliveringexceptional service to our customers.The programme has also beenintegrated into our customerexperience objectives, with progresstracked through our CustomerCentricity Index, which is included inour 2024 Snapshot survey.–The Managing Director LeadershipProgramme, which was expanded in2024. It combines immersive in-person sessions on leadership withvirtual deep dives on key issues and