Company: SDAWW
Filing Date: 2025-04-28
Form Type: 20-F
Source: 0001213900-25-036086
Chunk: 141

Company: SunCar Technology Group Inc.
Filing Date: 2025-04-28
Form: 20-F
Item: Item 5
Chunk 141
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end customers by instant online transactions. Since SunCar cooperates with financial institutions including banks and insurers who usually
have high level IT security demands, SunCar has built a private cloud to meet with financial institutions-level data security requirements.
In addition to this private cloud, the Company has also established public cloud capabilities to realize extensive connectivity to service
providers, end customers and other business applications. The hybrid cloud platform, consisting of public and private clouds, enables
SunCar to provide reliable and efficient services to both its institutional partners as well as the end customers and service providers.

The SunCar hybrid cloud has
the following features:

  High level compatibility: Open architecture to support heterogeneous resource pool such as VMWare and OpenStake; cloud federation which can realize unified management of private cloud and heter...  

  Open API: The SunCar hybrid cloud provides open API to enable business partners to connect their daily operation, maintenance, process management and IT approval management.  

  Mature PaaS (Platform as a Service) architecture: The SunCar hybrid cloud uses distributed cache service which is optimized through software collaboration, with over 99.99% uptime, supporting c...  

  Multi-cloud fusion: SunCar hybrid cloud provides a MCP cloud container which can conduct unified monitoring, scheduling, and disaster tolerance switching for business applications encapsulated ...  

  High security: The hybrid hardware, operating system, operating environment, and services have been deployed with professional security reinforcement, resulting in security levels suitable for ...  

SunCar’s AI Technology

In 2024, we established the
Anji AI Technology Service Center (“ ATSC”), leveraging DeepSeek AI capabilities to help our partners sell new policies, renewals,
and extended warranties. The ATSC currently serves Tesla, Xiaomi, AVATR, and Zeekr, with plans to expand to customers such as Leapmotor.

We leverage AI to enhance
operations and customer experience through:

  Real-time flight delay alerts and intelligent order reminders  

  Call quality monitoring and automated analysis of car wash photos  

  Shortened response times and enhanced cross-selling capabilities  

  Improved customer satisfaction metrics  

In February 2025, we completed
the full integration of DeepSeek AI technology into our proprietary cloud-based service platform and car insurance SaaS solutions, marking
a significant advancement in our AI-driven strategy. This integration transforms our service capabilities through:

  Enhanced insurance recommendation precision via advanced risk profiling and customer need analysis  

  Improved scheduling efficiency with real-time monitoring and maintenance alerts  

  Sophisticated user behavior analysis enabling highly personalized service delivery