Company: HBCYF
Filing Date: 2025-02-20
Form Type: 20-F
Source: 0001089113-25-000040
Chunk: 48

Company: HSBC HOLDINGS PLC
Filing Date: 2025-02-20
Form: 20-F
Chunk 48
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 wide priorities, which we track and monitor progress against. We adapt implementation of our strategy across international operations to ensure it remains relevant locally. We have enabled 93% of our colleagues to disclose their ethnicity, with 67% currently choosing to do so, where this is legally permissible. 1 These numerical ambitions do not form part of any US-based senior leader performance or other objectives, or in other jurisdictions where application of such should not apply under local law. The table below outlines high-level representation metrics. All employees

Male Female Senior leadership 1 Male Female Holdings Board Male Female 1 Senior leadership is classified as those at band 3 and above in our global career band structure. For further details of how we look after our people, including our inclusion ambitions, how we encourage our employees to speak up, and our approach to employee conduct, see the Social section of the ESG review on page 61 . Listening to our customers We continue to listen, learn and act on our customers’ feedback. We use the net promoter system to share customer feedback with our front-line teams, allowing them to respond directly to customers. We also have dedicated global forums to promote ongoing improvement of our customers’ experience. Social matters We aim to help provide people and communities with the skills and knowledge needed to thrive through the transition to a sustainable future. For this reason, we focus our support on programmes that help build inclusion and resilience. We also support climate solutions and innovation, and contribute to disaster relief. For examples of our programmes, see the ‘Engaging with our communities’ section of the ESG review on page 70 . Human rights As set out in our Human Rights Statement, we recognise the role of business in respecting human rights. Our approach is guided by the UN Guiding Principles on Business and Human Rights (‘UNGPs’) and the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct. Our Human Rights Statement and annual statements under the UK Modern Slavery Act, are available on www.hsbc.com/who-we-are/esg-and- responsible-business/esg-reporting-centre. For further details of our approach, see the ‘Human rights’ section of the ESG review on page 73 . Anti-corruption and anti-bribery We are required to comply with all applicable anti-bribery and corruption laws in every market and jurisdiction in which we operate. We seek to focus on the spirit of relevant laws and regulations to demonstrate our commitment to ethical behaviours and conduct as part of our environmental, social and corporate governance. Environmental matters For