Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 512

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 512
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 businesswhile improving customer experience.                            |
| Payments                                                         |     |                                                                                           |
| Single infrastructures for payments solutions: PagoNxt and Cards |     |                                                                                           |

PagoNxt

In PagoNxt, our priorities by business are:

• Getnet

• Strategic market share management with focus on profitable growth, investing in commercial capabilities to further expand business across Santander's banks and capture opportunities in the open market.

• Focus on product globalization and delivery of strategic value-added services.

• Investment in globalizing technology to improve efficiency and lower cost per transaction, and scale up our platform functionalities.

• Ebury

• Customer growth through enhanced product offering and online capabilities and geographical expansion.

• Introduction of tailored products to capture verticals such as mass payments.

• Payments

• Migration of Group A2A payments to the new cloud-native platform.

• Leverage scale and connectivity to drive lower cost-per-transaction and to offer adjacent services and open market propositions.

• Delivery of an instant cross-border payments solution.

Cards

We aim to provide an exceptional payments experience, foster customer loyalty and leverage transactional data to enhance profitability.

To implement this vision, we are focusing on three pillars:

• Profitably expand our credit business:

• Drive profitable growth through credit cards through the use of data and models through our Cards Risk Data Lab.

• Exploit the commercial cards business, with a complete offering in their payment management through corporate cards, leveraging Santander's presence in the corporate and SME segments.

• Connect card issuing and acquiring platforms, developing new business opportunities between Cards and Getnet.

• Improve payment experience through cards :

• Offer our customers the most seamless and convenient card payment experience through Invisible Payments, both for face-to-face and e-commerce purchases.

• Expand, develop and adopt common digital services that improve customer experience.

• Build and implement our global card processing tech platform:

• Once the debit solution is completed, the aim for 2025 is to finish the credit solution development and to improve the solution for corporates.

• After starting the debit integration in Brazil, continue implementing the platform in the other countries, and start with the credit integration once the building is complete.

| Customer experience   |     | Operational leverage                                                             |     | Global platform         |
| Deliverbest-in-class  
 payment solutions     
 leveraging our global 
 and local scale       |     | Reduce cost per transactionthrough capex optimization and operational efficiency |     | Migrate volumesto       
 common global platforms 
 togain scaleand offer   
 competitive pricing     
 in theopen market