Company: KARO
Filing Date: 2025-06-09
Form Type: 20-F
Source: 0001213900-25-052372
Chunk: 76

Company: Karooooo Ltd.
Filing Date: 2025-06-09
Form: 20-F
Item: Item 4
Chunk 76
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We are constantly innovating to offer a range of additional
mobility and monitoring solutions in select markets:

  Cartrack Insurance Agency. Our insurance multi-quote                                                                                    

Smart IoT

Customers deploy our smart devices
to collect real-time data from their vehicles and transmit this information to secure data centers for processing, which we manage via
the Cartrack Private Cloud. Our platform components are designed to operate using a diverse array of communication technologies, including
radio, satellite, and network protocols such as Sigfox and LoRa. We generally design, develop our devices and firmware in order to ensure
their modularity and interoperability with our core subscription offering. We seek to increase device functionality and decrease device
costs over time. We offer customers the option of a SaaS-based subscription model with no up-front payment, reducing the capital investment
required to access our platform.

Our solutions are both flexible
and relevant across all industries and fleet sizes, and have the capability to track most types of assets. Our technology has proven to
be scalable, with many use cases in many countries. We have collected large amounts of data, which we have in turn learned to process
quickly and reliably. As we continue to grow, we leverage our data by integrating data science and AI more deeply into our platform.

We believe our modular, proprietary
designs give us an advantage over competitors who rely solely on third-party telematics devices because we are able to collect industry
specific data through our devices tailored to our customers’ needs. Our devices can access and leverage CANBUS data, a system which
enables communication between various parts of a vehicle, such as the engine control unit and airbags, which can be commercialized through
collaborations with OEMs.

Our Customers

Our commercial customers operate
across a range of industries. As at February 28, 2025 we had more than 125,000 commercial customers compared to more than 121,000 as at
February 29, 2024 driven by new customer additions and maintaining our high customer retention rate, which we believe is testament to
a satisfied customer base. We maintain a strong focus on internally monitoring and continuously enhancing our customer satisfaction levels.
We provide 24/7 customer support as part of our subscription and our internal teams are proactive in assisting customers over the phone.
Additional assistance is also available via chat and email. Customer centricity is core to our culture.

Representative customers by geographical regions are listed
below:

South Africa: Dis-Chem,