Company: CFG-PE
Filing Date: 2025-03-10
Form Type: DEF 14A
Source: 0000759944-25-000044
Chunk: 6

Company: CITIZENS FINANCIAL GROUP INC/RI
Filing Date: 2025-03-10
Form: DEF 14A
Chunk 6
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 have been impacted by the sharply higher interest rate environment, resulting in increased funding costs and muted capital markets and mortgage banking activity, we maintained a strong balance sheet and advanced our strategic initiatives throughout the year.

#### EPS
| Reported |     | Underlying* |

#### ROTCE
| Reported |     | Underlying* |

* Results are presented on an Underlying basis. See Appendix A for more information on Non-GAAP Financial Measures and Reconciliations. Unless otherwise noted, references to balance sheet items above are on a period-end basis and any comparisons are on a year-over-year basis versus 2023. For information on how we define EPS and ROTCE, see page 59.

#### Citizens Financial Group7

#### About Citizens

#### Driving Sustainable Growth
An extension of our Credo, Citizens’ integrated, enterprise-wide Sustainability & Impact strategy helps us build a better future for all those we serve. Led by robust corporate governance, this strategy helps guide the decisions we make. It means serving our customers and clients, engaging shareholders, monitoring our environmental impact and empowering our colleagues and communities to thrive. Our four focus areas, described below, speak to what we believe are strengths of our Company and how we are driving growth and having a positive impact on our business, society, and the planet.

|                                                                                                                                                                                                                                                                                                                                        |     | Robust Corporate Governance |     |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
| Strong corporate governance is foundational to how we do business. Having a robust corporate governance framework strengthens Board and management accountability, and is essential to ensuring we make sound business decisions. Our key corporate governance practices are described in more detail throughout this proxy statement. |     |                             |     | •Our corporate governance framework aligns with best practices and supports robust oversight and sound decision-making, in turn promoting the creation of long-term value for our shareholders.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
 •12 out of 13 director nominees are independent in accordance with NYSE requirements, and the Board has an independent Lead Director with a formally defined role and responsibilities.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
 •Our Board is regularly refreshed. Over 50% of our Board nominees were appointed in the past 5 years. Our Board includes directors with varied experiences and perspectives which informs discussions and supports good decision making.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
 •Our enhanced shareholder rights support our shareholder voice. This includes providing shareholders with proxy access, the right to call a special meeting, and a simple majority vote standard to amend our Certificate of Incorporation and Bylaws and elect directors.