Company: AWK
Filing Date: 2025-10-27
Form Type: 425
Source: 0001193125-25-250691
Chunk: 3

Company: American Water Works Company, Inc.
Filing Date: 2025-10-27
Form: 425
Chunk 3
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 tell customers about the transaction?

| • |     | We are operating as usual. |

| • |     | We will continue to provide them with services they have come to expect from us and believe that they will 
 benefit from the combined company leveraging proven strategies and an expanded set of resources.           |

19. What is the status of AW2030?

| • |     | AW2030 continues its progress. We have made significant strides to prepare to enhance our work processes, and the 
 program will continue.                                                                                            |

20. Will AW2030 now include Essential Utilities?

| • |     | We will continue the current scope for AW2030 for American Water only. |

21. Will the timeline for AW2030 change?

| • |     | The timeline for AW2030 is not expected to change. |

22. There are several open roles for AW2030. Are we still hiring for those positions?

| • |     | Yes. The scope of AW2030 will not change, and we continue to seek the best talent to shape the future of American 
 Water.                                                                                                            |

23. We’ve completed work to map American Water’s customer journeys. Will that work continue?

| • |     | American Water’s efforts to map and enhance the customer journey are progressing. We’ve made                
 significant strides in improving our customers’ experiences, and our dedication to this work will continue. |

24. What should I do if contacted by the press, financial analysts or investors?

| • |     | In accordance with our company policy, if you receive an inquiry from the media or another outside party, please 
 direct them to Denise Venuti Free at denise.free@amwater.com.                                                    |

25. What do I tell family/friends/customers/industry peers if they ask?

| • |     | You can tell them that while this is an exciting time for both companies, for now, we will continue to operate as 
 two separate companies until the transaction closes.                                                              |

26. What can I share on social media?

| • |     | As a public company, there are strict SEC rules that govern what and how we are able to share information on 
 social media about this merger.                                                                              |

| • |     | It is ok to repost or “like” information posted by the company. |

| • |     | However, employees should refrain from generating new content or commenting about the announcement so that we can 
 all comply with SEC rules.                                                                                        |

| • |     | Please review the