Company: CNDT
Filing Date: 2025-02-19
Form Type: 10-K
Source: 0001677703-25-000029
Chunk: 102

Company: CONDUENT Inc
Filing Date: 2025-02-19
Form: 10-K
Item: Item 8
Chunk 102
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Total Revenue$3,356 $3,722 $3,858 The Company's contracts with customers are broadly similar in nature throughout the Company's major service offerings. The following is a description of the major service offerings:Customer Experience Management: The Company delivers a full range of customer contact services and customer communications, including customer care, technical support, loyalty management, and outbound and inbound sales, handling many complex interactions and representing the brands of its clients. The Company creates better experiences across the customer lifecycle through a variety of channels including social media, chat, email, voice and virtual agent to help customers where and how they want to engage. Through omni-channel communications, automation and analytics, as well as labor efficiencies, the Company helps its clients reduce costs, enable scale and drive revenue growth and efficiencies. The Company serves marquee clients across multiple 

CNDT 2024 Annual Report63

sectors including financial services, health and life sciences, logistics, retail, technology and telecom, travel, and hospitality sectors, helping to resolve complex issues for the customers with empathy and effectiveness. Business Operations Solutions: The Company helps its clients digitally transform business processes and drive efficiency, automation and scale across essential business functions. The Company streamlines client operations through its deep industry experience, understanding of its clients’ needs and the latest technology solutions to reduce costs, improve security, performance and accuracy, and enable revenue growth, while enhancing the end-user experience. The Company's portfolio of solutions spans automated document and data management, payments processing, finance, accounting, and procurement and financial industry solutions.Healthcare Claims and Administration Solutions: On behalf of the healthcare industry, the Company delivers administration, clinical support, claims management and patient assistance solutions across the healthcare ecosystem to reduce costs, increase compliance and enhance utilization, while improving outcomes and experiences for members and patients. The Company's solutions span: clinical trials, sales, access, and adherence to pharmaceutical clients; claim processing, care integration, subrogation and payment integrity solutions to managed care companies; and intake mailroom/data capture and medical management services to claims payers and third-party administrators.Human Capital Solutions: The Company provides services to support its clients' employees at all stages of their employment from on-boarding through retirement. The Company's solutions span Benefits Administration, Human Resources ("HR") and Payroll and Learning. On behalf of global organizations and governments, the Company delivers technology-led HR services and solutions that improve business processes across the employee journey to maximize business performance, while increasing employee satisfaction, engagement, and overall well-being