Company: NAVN
Filing Date: 2025-09-19
Form Type: S-1
Source: 0001628280-25-042130
Chunk: 136

Company: Navan, Inc.
Filing Date: 2025-09-19
Form: S-1
Chunk 136
---
 any travel and expense vendor or solution. Account executives, our direct sales team, are focused on new customer acquisitions where we seek to manage all business travel spend on our platform. Our customer success team assists our account executives with post-sale support and are focused on driving more value to our existing customers. This includes increased engagement with our platform as well as adoption of new offerings by our existing customers. Our customer success team manages our customers’ launch and ramping period and ensures they are getting the most out of our platform. Our user-friendly platform positions us well to increase our share of the unmanaged category. As a result, we have recently invested in our PLG strategy, whereby we market our platform and its benefits to customers who sign up through our website or application and begin managing their business travel spend with low-touch sales representative support. This segment of our go-to-market strategy is typically aimed at smaller companies who do not use a purpose-built system to manage their business travel spend. Our PLG acquisition strategies are designed to be a more efficient way to serve our smaller customers and access new addressable markets. Key Business Metrics We monitor and review a number of metrics, including the following key business metrics, to evaluate our business, measure our performance, identify trends affecting our business, formulate financial

94

projections, and make strategic decisions. We believe that these key business metrics provide meaningful supplemental information in assessing our operating performance.

|                                                       | Year Ended January 31, 
                   2025 |     | 2024 |     | %Growth |     | Six Months Ended July 31, 
                      2025 |     | 2024 |     | %Growth |
|:------------------------------------------------------|-----------------------:|:----|-----:|:----|:--------|:----|--------------------------:|:----|-----:|:----|:--------|
|                                                       |   -dollars in billions |     |      |     |         |     |                           |     |      |     |         |
| Gross booking volume(GBV)............................ |                   $6.6 |     | $5.0 |     | 32%     |     |                      $4.1 |     | $3.1 |     | 34%     |
| Payment volume.............                           |                   $3.7 |     | $2.7 |     | 35%     |     |                      $2.0 |     | $1.8 |     | 10%     |

Gross