Company: LPSN
Filing Date: 2025-11-13
Form Type: 10-Q
Source: 0001102993-25-000187
Chunk: 153

Company: LIVEPERSON INC
Filing Date: 2025-11-13
Form: 10-Q
Item: Part I, Item 8
Chunk 153
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 accounting policies and estimates during the three and nine months ended September 30, 2025, as compared to the critical accounting policies and estimates disclosed in Management’s Discussion and Analysis of Financial Condition and Results of Operations included in our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025.

Recently Issued Accounting Standards

38

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(UNAUDITED)

See Note 1 – Description of Business and Basis of Presentation under Item 1 of this Quarterly Report on Form 10-Q for additional information about recent accounting guidance.

Results of Operations

We enable brands to leverage the LivePerson Platform’s sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. Our platform enables businesses to have conversations with millions of consumers as personally as they would with one consumer.

Comparison of the Three and Nine Months Ended September 30, 2025 and September 30, 2024

The following tables set forth our results of operations for the periods presented and as a percentage of our revenues for those periods. The period-to-period comparison of financial results is not necessarily indicative of future results.    

Revenue

Three Months Ended September 30,Nine Months Ended September 30,20252024$ Change% Change20252024$ Change% Change(Dollars in thousands)(Dollars in thousands)Revenue$60,154 $74,244 $(14,090)(19)%$184,454 $239,268 $(54,814)(23)%

Revenue decreased by 19% to $60.2 million and by 23% to $184.5 million for the three and nine months ended September 30, 2025, respectively, from $74.2 million and $239.3 million for the comparable periods in 2024. This decrease in revenue is due to a decrease in hosted services of $11.5 million and $44.8 million primarily driven by customer cancellations and downsells and a decrease in professional services of $2.6 million and $10.0 million for the three and nine months ended September 30, 2025, respectively. Included in hosted services is a decrease of $3.2 million and $11.2 million in revenue that is variable based on interactions and usage for the three and nine months ended September 30, 2025,