Company: BCS
Filing Date: 2025-02-13
Form Type: 20-F
Source: 0000312069-25-000114
Chunk: 278

Company: BARCLAYS PLC
Filing Date: 2025-02-13
Form: 20-F
Chunk 278
---
 personal accountability for driving higher standards across the organisation, with a focus on remediating risk and control weaknesses. All Managing Directors, Directors and Vice President People Leaders have completed their workshops. &#8226; Litigation and conduct costs were &pound;220m, including a provision of &pound;90m in respect of the FCA&#8217;s review into historical motor finance commission arrangements. A management decision was taken in 2019 to exit this business, following a strategic review. Excluding this provision, litigation and conduct costs were &pound;130m. &#8226; The trend of conduct breaches year on year improved. Operational excellence &#8226; The control environment continues to improve, as business areas and functions strengthened reporting and controls while pursuing remediation initiatives to address key issues. &#8226; During 2024, total operational risk losses1 reduced to &pound;124m (2023: &pound;141m) and the number of recorded events for 2024 (2,395) decreased from the level for 2023 (2,925). The total operational risk losses for the year were mainly driven by events falling within the External fraud and Execution delivery & process management categories, which tend to be higher in volume but smaller in magnitude. &#8226; 58% reduction on major technology incidents vs. 2023. &#8226; High standards of internal service delivery retained during 2024, with 97% of Service Level Agreements meeting their target. Total Risk & operational excellence: 7% out of 10% Overall strategic non-financial outcome for the 2024 annual bonus (out of a maximum possible 25%) 17.5% Note: 1 The data disclosed includes operational risk losses for reportable events impacting the Barclays Group business areas, having an impact greater than &pound;10,000 and excludes events that are compliance or legal risk, aggregate and boundary events. A boundary event is an operational risk events that results in a credit risk impact. Due to the nature of risk events that keep evolving, prior year losses are updated. Strategy Shareholder information Climate and sustainability report Risk review Financial review Financial statements Barclays PLC 2024 Annual Report on Form 20-F 145Governance Remuneration report (continued)

Assessment of performance against the Personal objectives set for the 2024 annual bonus (15% weighting) Individual performance against each of the Executive Directors&#8217; personal objectives for 2024 was assessed by