Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 145

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 145
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We run these campaigns through the Group’s numerous digital channels. What’s more, users can report suspicious messages by writing to reportphishing@gruposantander.com. In 2024, we continued to promote collaboration on cybersecurity and online fraud prevention with public and private organizations: • Santander plays a key role in the Financial Services Information Sharing and Analysis Center (FS-ISAC) for the exchange of information in Europe and is the European board’s current chair. This organization, established in The Hague, has more than 1,000 members from 174 entities, including major banks, Swift and Europol. • Santander is part of the leadership team of the US Ransomware Task Force, whose objective is to improve prevention and response capabilities against ransomware attacks. • Santander contributes to the World Economic Forum's (WEF) initiatives to fight cybercrime. This includes the Cybercrime Atlas, which aims to disrupt cyber crime networks. We also participate in several working groups to promote cybersecurity talent through public-private partnerships; develop a cybersecurity resilience plan; and contribute to narrowing the cybersecurity skills and knowledge gap. • We work on key cybersecurity and fraud prevention initiatives with other entities and organizations such as the Institute of International Finance (IIF), the European Financial Services Round Table (EFR), the European Banking Federation, DigitalEurope, and others.

| For more details on our cybersecurity plan and the initiatives undertaken during the year, see section5. 'Research, development and innovation (R&D&I)'in the 'Economic and financial review' chapter; and section'5.2 Operational risk management'in the 'Risk, compliance & conduct management' chapter. |

Annual report 2024 99

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

#### 4. BUSINESS CONDUCT

#### (Governance information)

#### 4.1 Corporate culture
Santander Way We are a global company, guided by a common culture, The Santander Way. It is aligned with our corporate strategy and it is the basis of our success. Our values (Simple, Personal and Fair), our corporate behaviours (TEAMS), our leadership principles and our robust risk culture (Risk Pro) guide us every day: • We continued to promote our behaviours and leadership principles in the Group’s talent processes, as well as promoting them among our leaders for them to be an example of our culture. • We have intensified our efforts to give our