Company: ATMCW
Filing Date: 2025-11-17
Form Type: DEFM14A
Source: 0001493152-25-023842
Chunk: 301

Company: ALPHATIME ACQUISITION CORP
Filing Date: 2025-11-17
Form: DEFM14A
Chunk 301
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We believe providing superior customer service to our existing and potential customers is the most important aspect of our business in terms of brand building and product differentiation. We have designed our services to provide personalized customer service throughout the whole process of purchasing insurance and includes the following: in-depth customer needs analysis; risk consulting; product and plan customization; product evaluation and selection; claim settlement related assistance and overall customer advocacy.

Dynamic Product Offerings

We have a proven track record of expanding our product portfolio through our partnerships with insurance providers. Currently, we service life insurance products from an array of insurance companies in Hong Kong. We have also started servicing ILAS insurance products. We believe our ability to offer a dynamic mix of products and services makes us an attractive distributor for our insurance company partners and enables us to provide quality service to our customers.

Experienced Management Team

Our management team has significant experience in the insurance brokerage industry, and are familiar with the insurance intermediary industry in Hong Kong and the related regulatory environment. In addition, we are always recruiting experienced insurance professionals to join our management team and providing training to our managerial staff, who support our senior management in expanding our operations.

Dedicated Technical Professionals

Technical Representatives provide advice to policy holders or potential policy holders on insurance matters for the insurance brokers or arrange contracts of insurance in or from Hong Kong on behalf of the insurance brokers. Our customer base is sourced by way of corporate referrals and walk-in customers, and we do not recruit any sales personnel to source customers.

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Our technical representatives have significant experience in the insurance industry and have a good educational background. Compared to our competitors’ sales force, we believe our technical representatives are professional and capable of providing high quality services to our customers.

Strong Commitment to Rigorous Training and Development

Given the rapid development of new insurance products and the heavy reliance on face-to-face sales efforts in Hong Kong’s insurance industry, we believe that our strong in-house training program, which covers both product knowledge and compliance requirements, gives us a competitive edge over the other professional insurance intermediaries. Our training also emphasizes inculcating in our technical representatives our corporate culture of customer service and commitment to high ethical standards. All of our technical representatives must attend a one-week orientation program when they join and weekly training sessions thereafter.

Generate Lifetime Value by Reinforcing Leadership in Customer Acquisition and Engagement

On the basis of material compliance with all applicable laws and regulations in all relevant jurisdictions, we are focused on sustaining strong growth in new customer acquisition and deepening existing customer relationships. Our strong brand and leading