Company: CRD-A
Filing Date: 2025-03-03
Form Type: 10-K
Source: 0000950170-25-030894
Chunk: 223

Company: CRAWFORD & CO
Filing Date: 2025-03-03
Form: 10-K
Item: Item 7
Chunk 223
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 2023 Period compared to 2022 Period Ending:
     
    December 31

    Decrease in cases received
     
    (23.8)%

    Reduction in low value inspection services cases
     
    22.2%

    Decrease in revenues from staff augmentation
     
    (6.1)%

    Change in product mix and rates
     
    0.2%

    Decrease in Revenues before Reimbursements
     
    (7.5)%

Reimbursed Expenses Included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our Platform Solutions segment were $2.7 million and $1.2 million for 2023 and 2022, respectively. The increase was due to additional use of third parties in our Networks service line in the 2023 period.

39

Case Volume Analysis

Platform Solutions unit volumes by service line, as measured by cases received, for 2023 and 2022 were as follows:

    Year Ended December 31,
     
    2023

    2022

    Variance

    Contractor Connection

    139,739

    154,315

    (9.4
    )%

    Networks

    161,456

    251,368

    (35.8
    )%

    Subrogation

    35,028

    35,819

    (2.2
    )%

    Total Platform Solutions Cases Received

    336,223

    441,502

    (23.8
    )%

Overall case volumes were (23.8)% lower in 2023 compared with 2022, due to a decrease in each of our service lines. This decrease was primarily from a decrease in low value inspection services cases within our Networks service line of 98,200 cases, or a 22.2% decrease in cases from 2022. A portion of the decrease in revenues in our Networks service line is the result of revenues generated from existing clients which consists of us providing dedicated employees which is not measured by cases, and accordingly there is no decrease in cases received to match the decrease in revenues. The decrease in cases in the Contractor Connection service line was due to carrier clients experiencing decreased program utilization. The decrease in cases in our Subrogation service line was due to a special project in 2022 that did not contribute new cases in 2023.

Direct Compensation,