Company: BBD
Filing Date: 2025-03-31
Form Type: 20-F
Source: 0001292814-25-001244
Chunk: 293

Company: BANK BRADESCO
Filing Date: 2025-03-31
Form: 20-F
Item: Item 6
Chunk 293
---
 performance of their duties.
 
6.C.40.04 Risk Committee
 Composed of at least three and at most five members, all formally appointed and dismissed by the Board of Directors, including its Coordinator, the purpose of this Committee is to advise the Board of Directors in the performance of its duties related to risk and capital management.
6.C.40.05 Strategic Committee
 Composed of at least three members with a maximum of five members, all formally appointed and removable by the Board of Directors, including its Coordinator, this Committee is established to advise the Board of Directors in the performance of its duties related to the strategic management of the Company.
6.C.50 Ombudsman
 At the Special Shareholders’ Meeting held in August 2007 and pursuant to Resolution No. 4,860/20 of the Central Bank of Brazil, our shareholders formalized the creation of the Ombudsman. Since 2005 we have had an informal Ombudsman. The Ombudsman works on behalf of all our institutions authorized to operate by the Central Bank of Brazil. There is one Ombudsman, with a two-year term. The Ombudsman is appointed and may be dismissed by the Board of Directors, and his/her purpose is to handle the governance of all complaints of the financial conglomerate.
 The Ombudsman is responsible for:
 
·   representing the client impartially, transforming the complaint into an experience that strengthens the
           relationship with the Institution, and driving improvements that generate mutual benefits;      
-----------------------------------------------------------------------------------------------------------

·                      ensuring strict compliance with legal and regulatory rules related to consumer’s rights and acting                  
    as a communication channel among us and our institutions authorized to operate by the Central Bank of Brazil, and our clients and users
                                          of its products and services, including mediating conflicts;                                     
-------------------------------------------------------------------------------------------------------------------------------------------

·                     receiving, registering, instructing, analyzing and formally and properly dealing with complaints from                   
    clients and users of products and services of the above-mentioned institutions, which have not been resolved by the usual services offered
                                                 by the branches or by any other service station;                                             
----------------------------------------------------------------------------------------------------------------------------------------------

·   giving necessary clarifications and replying to claimants regarding the status of complaints and the solutions
                                                       offered;                                                   
------------------------------------------------------------------------------------------------------------------

185 – Form 20-F 2024 | Bradesco
-------------------------------

·                following the principles of the Institutional Policy of Customer and User Relationship, which are ethics,             
    accountability, transparency and diligence, in order to consolidate