Company: ZCARW
Filing Date: 2025-03-28
Form Type: DRS
Source: 0001013762-25-003498
Chunk: 184

Company: Zoomcar Holdings, Inc.
Filing Date: 2025-03-28
Form: DRS
Chunk 184
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Risk and Oversight.Our
driver score combined with our machine-learning-based risk models help to customize and personalize the trip protection fee for each booking.
Drivers scores for Guests also form the basis for our determination, from time to time, though infrequent, whether a Guest must be permanently
expelled from our platform because of behavior that does not comport with our policies, terms and conditions or that may be detrimental
to our trust-based community. Our customized computer vision capabilities also allow us to match images of a Guest based on multiple forms
of government identification at the time of Guest onboarding, upon a Completed Booking and upon commencement of a trip or use case, which
provides another safety and accountability “check” for the benefit of platform participants.

Communication.Our
communication platform allows for a dynamic customer engagement through SMS, WhatsApp, push notification and email to connect with Guests
and Hosts based on specific parameters developed based on customer segment data. Our platform also provides capabilities for direct communication
between a Guest and a Host, which we believe increases overall trust on the platform and which can help maximize convenience if bookings
require adjustment or, for example, if Guests have trouble locating or returning vehicles or in the event a repair or safety question
arises.

Photos.Our platform
encourages Hosts to take high-quality images of their vehicles in order to create compelling listings intended to attract bookings. Guidance
and instruction on taking and uploading high-quality images and creating vehicle listing descriptions likely to attract Guests are provided
to Hosts through our platform as part of the onboarding and listing process. The platform also shares Guest-sourced image-quality feedback
directly to Hosts to help improve the overall quality of the images associated with particular vehicle listings.

Data and Tracking

At the core of our custom-built
tools and machine-learning-driven insights is our proprietary data collected from millions of trips completed since inception. We use
the data that we collect from Hosts and Guests to inform our evolving platform functionality to meet customer needs and preferences. For
example, our platform provides Guests with personalized pricing and specific catalogue-based recommendations depending on the Guest’s
prior search and booking history. For Hosts, Zoomcar offers specific pricing and discounting recommendations to help them maximize earnings
on the platform.

Most of our driver data is
collected via the customized software-enabled devices that we recommend to Hosts as part of the onboarding process. Zoomcar recommends
the Host visits a Zoomcar pre-approved service location to affix the device prior to their