Company: OTSA
Filing Date: 2025-05-23
Form Type: DRS/A
Source: 0001213900-25-047247
Chunk: 190

Company: OTSAW Ltd
Filing Date: 2025-05-23
Form: DRS/A
Chunk 190
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 us. We believe our brand is enhanced by knowledgeable marketing personnel who can demonstrate the unique solutions provided by our products. Most of our sales and marketing personnel have previously worked in notable technology companies and have years of sales experience and technological knowledge. Our regional distributors globally across Indonesia, Malaysia, Australia, China, South Korea, Hong Kong, UAE, Oman, Kuwait, USA and the UK play a key role in our sales and marketing function. In order to continue to expand our distribution network and channels to penetrate new geographic markets, we established the “Otsaw Partner Program” to engage and recruit additional distributors and channel partners. The program is set up to provide marketing, product set -up, product servicing and maintenance training to our distributors and channel partners, with the goal of enabling our distributors to become an extension of our sales and marketing, customer support, and product maintenance efforts. The program also provides the mechanism for seamless coordination of our in -housetechnical support for our distributors and channel partners and ensures reliable knowledge and know -howtransfer in order to optimize the quality of the on -sitecustomer and product support by our distributors. Service and Maintenance After the sales of our products, we continue to offer high quality support from our operations team including project and service support to our customers and partners globally. We provide comprehensive project support to ensure the seamless implementation of our products, including planning, mapping, system and infrastructure setup, testing, and commissioning. Our service support ensures the optimal performance of the robot fleet through comprehensive and non -comprehensiveservice and maintenance packages. These tailored preventive and corrective maintenance solutions include routine inspections, software and system updates, as well as hardware repairs and replacements. Customers 116 leasing our products through RaaS receive full -servicesupport, including preventive and corrective maintenance, for the entire lease duration. Those who purchase our products benefit from a one -yearwarranty covering software and hardware defects in material and workmanship, with the option to extend coverage for an additional year at the time of purchase. After the warranty period, customers can opt for a customized service contract tailored to their specific needs. As a general estimate, our comprehensive maintenance packages are priced at 10% of the robot cost or total project contract sum. For example, for a hospital project valued at US$5M, the comprehensive maintenance fee would be approximately US$500,000 per year. This ensures ongoing system reliability, optimal performance, and long -termsupport for the deployed robots. Our operations support is provided globally to our customers either by (i