Company: NUTR
Filing Date: 2025-04-14
Form Type: S-1/A
Source: 0001641172-25-004581
Chunk: 94

Company: NUSATRIP Inc
Filing Date: 2025-04-14
Form: S-1/A
Chunk 94
---
 API platform has been tailored to aggregate various suppliers from around the world, enabling rate-filtering functionality across the sources and distribute it throughout the various channels Additionally, the API gateway serves as an one-stop service that can be redistributed to B2B consumers, which enables wider range of market outreach. Our IT group is helmed by Mr. Howie Ng, who leads the NusaTrip in-house technology team of over 30 software engineers and outsourced consultants.

In line with the business roadmap, the NusaTrip technology team focuses on establishing a solid foundation of infrastructure, architecture, and product management to ensure seamless integration of new business units and uphold the highest standards in the service industry. The first area is to enforce infrastructure and environment standards across all business units to ensure high performance, reliability, availability, and scalability. A second area is to apply architectural and API standards across all suppliers to provide uniform pricing and features scalability, while also allowing efficient and effective distribution to B2B partners from API and web portal, including the display to retail B2C website. All of these will also support the integration with SOPA services and with other business units under NusaTrip including others. A third area is to compile, build, distribute, and optimize, travel products that are competitive and consist of a wide selection of routes, airline, and/or hotel choices from each respective market, which would translate into consistent profitability and business performance toward business stakeholders.

Customer Service

We provide 24-hour-a-day, seven-day-a-week traveler sales and support by our virtual agent platform, telephone and e-mail. For purposes of operational flexibility, we use a combination of outsourced and in-house contact centers. Our contact centers are located in Jakarta, Indonesia. Our systems infrastructure and web and database servers are housed at Amazon Web Services in Indonesia. For some critical systems, we have both production and disaster-recovery facilities. Customers are extremely happy when they receive assistance on a timely basis. The key benefit of providing 24/7 customer service is to fulfill customers’ expectations no matter what time it is. This will also improve sales conversion and increase customer satisfaction. Fostering customer loyalty to our brand is our key objective to repeat business. With 24/7 customer service, we will be able to serve a worldwide customer in different time zones and this is in line with our expansion plans regionally.

Intellectual Property

Our intellectual property is an important component of our business. We rely on a combination of domain names, trademarks, copyrights, know-how, and trade secrets, as