Company: HBCYF
Filing Date: 2025-02-20
Form Type: 20-F
Source: 0001089113-25-000040
Chunk: 134

Company: HSBC HOLDINGS PLC
Filing Date: 2025-02-20
Form: 20-F
Chunk 134
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 be open and transparent in how we track, record and managecomplaints.                                                                       | Page76                                                                                                                                                                                             |        |
| Integrity, conductand fairness       | Safeguarding thefinancial system                                                                                                                      | We have continued our efforts to combat financial crime and reduce itsimpact on our organisation, customers and the communities that weserve.                                                      | Page78 |
| Whistleblowing                       | Our global whistleblowing channel, HSBC Confidential, allows ourcolleagues and other stakeholders to raise concerns confidentially.                   | Page78                                                                                                                                                                                             |        |
| A responsible approach totax         | We seek to pay our fair share of tax in all jurisdictions in which weoperate.                                                                         | Page79                                                                                                                                                                                             |        |
| Conduct: Our productresponsibilities | Our conduct approach guides us to do the right thing and to focus on theimpact we have on our customers and the financial markets in which weoperate. | Page80                                                                                                                                                                                             |        |
| Our approach withour suppliers       | We require suppliers to meet our third-party risk compliance standardsand assess them to identify any financial stability concerns.                   | Page80                                                                                                                                                                                             |        |
| Safeguarding data                    | Data privacy                                                                                                                                          | We are committed to protecting the data we process, in accordance withthe laws and regulations of the markets in which we operate.                                                                 | Page81 |
| Cybersecurity                        | We invest in our business and technical controls to help prevent, detectand mitigate cyber-threats.                                                   | Page82                                                                                                                                                                                             |        |

| 72 | HSBC Holdings plcAnnual Report on Form 20-F |

ESG review | Governance

Setting high standards of governance

| TCFD |

How ESG is governed The Board takes overall responsibility for ESG strategy, overseeing executive management in developing the approach, execution and associated reporting. Progress against our ESG ambitions is reviewed through Board discussion and review of key topics, such as updates on sustainability infrastructure finance and employee sentiment. The Board is regularly provided with specific updates on ESG matters, including the sustainability execution programme, human rights and workforce engagement. Board members receive ESG-related training as part of their induction and ongoing development, and seek out further opportunities to build their skills and experience in this area. For further details of Board members’ ESG skills and experience, see page 267 . For further details of their induction and training in 2024, see page 280 . In October 2024, we enhanced our ESG governance with the establishment of a new Sustainability Working Group (‘SWG’) of