Company: NEGG
Filing Date: 2025-04-28
Form Type: 20-F
Source: 0001213900-25-036055
Chunk: 66

Company: Newegg Commerce, Inc.
Filing Date: 2025-04-28
Form: 20-F
Item: Item 4
Chunk 66
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  Newegg Marketplace Guarantee service. We also offer a special customer service program, Newegg Marketplace Guarantee, for Marketplace orders. With Newegg Marketplace Guarantee, if a Marketplace...  
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  Return policy. Our standard “ Hassle Free” return policy generally allows most items that are directly sold and shipped by us to be returned within 30 days of the delivery date for a full refun...  

From a customer service perspective, in addition
to our retail customers, we broadly define our customers to also include our Marketplace sellers, from whom we earn commissions, and purchasers
of our 3PL services and other ancillary e-commerce solutions and services. See “ - The Newegg Ecosystem - Key Ecosystem
Participants and How We Create Value for Them - Marketplace Sellers” and “ - Our Business Models - Supply
Chain Third-party (3PL) Services” for more information about our engagement with these customers.

Payment

We provide our customers with the flexibility
to choose from a number of traditional online payment options, along with certain alternative payment solutions that are popular with
our predominantly technology-enthusiast customers.

  B2C payment options. We offer various mainstream online payment options to customers on our B2C platform, including credit cards, debit cards and prepaid gift cards. We offer customers the oppo...  
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  B2B payment options. B2B customers can make payment during checkout or request credit and pay on terms via the above-mentioned online payment options or via ACH, wire transfer, or bank check. W...  

Sales and Marketing

Our marketing strategy includes generating customer
traffic, increasing our brand recognition, acquiring customers cost-efficiently, building customer loyalty and maximizing repeat purchases.
Our integrated marketing framework represents a core competency that we regard as essential to the success of our platforms. We are focused
on continuing to enhance our brand awareness through a variety of online and offline marketing and brand promotion activities, while leveraging
technology to drive scalability and sustainability and eventually achieve optimal return on investment and highly effective cost of traffic
and sales.

Referral

We benefit