Company: BGHL
Filing Date: 2025-10-28
Form Type: F-1/A
Source: 0001213900-25-102958
Chunk: 53

Company: BILLION GROUP HOLDINGS Ltd
Filing Date: 2025-10-28
Form: F-1/A
Chunk 53
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 results of operations, financial conditions and future prospects may be adversely affected. Our business success and results of operations are significantly dependent on our ability to retain existing customers and attract new ones. Our business success and results of operations are significantly dependent on our ability to retain existing customers and attract new ones. While we serve a diverse customer base, including catering -relateddistributors, five -starhotels, high -net -worthfamilies, and high -qualitycustomers in luxury retail channels, the loss of any key customer, or a significant reduction in their purchase volumes, could materially and adversely affect our revenue and financial performance. For the fiscal year ended December 31, 2023, our top five customers collectively accounted for approximately 72.36% of our total sales. Similarly, for the fiscal year ended December 31, 2024, our top five customers contributed approximately 77.44% of our total sales. For the six months ended June30, 2025, our top five customers collectively accounted for approximately 71.61% of our total sales. This concentration of sales among a limited number of customers means that we are exposed to risks associated with their business performance, financial condition, and purchasing decisions. There can be no assurance that we will be able to maintain our relationships with these key customers on favorable terms, or at all. Our strategy for customer retention focuses on enhancing loyalty and repeat purchases, particularly among our most significant customers (those with annual procurement exceeding HK$5 million). For these key customers, we provide dedicated procurement managers, priority selection rights for goods, and a 24 -houremergency delivery service. 24 For general customers, we maintain regular communication to share industry insights. We also emphasize personalized service through monthly engagement to align product specifications and delivery frequencies with customer needs. Furthermore, we proactively inform long -termcustomers about seasonal and rare ingredients, especially in anticipation of major holidays such as Mid -AutumnFestival, Christmas, National Day, and Chinese New Year, to assist with their inventory planning. We have established a rapid response mechanism, committing to a three -hourresponse time for urgent customer requests, such as impromptu replenishment. In terms of new customer acquisition, we actively participate in international and local food and beverage exhibitions and promotional events to engage with potential buyers. We also pursue long -termsupply agreements with various high -endcatering groups. Our referral program, which rewards both existing and newly referred customers, is also a key component of our new business development efforts