Company: CRD-A
Filing Date: 2025-03-03
Form Type: 10-K
Source: 0000950170-25-030894
Chunk: 51

Company: CRAWFORD & CO
Filing Date: 2025-03-03
Form: 10-K
Item: Item 1B
Chunk 51
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-frequency, low-severity cases received
     
    2.3%

    Change in product mix and rates
     
    1.5%

    Increase in Revenues before Reimbursements
     
    9.5%

Reimbursed Expenses Included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our International Operations segment which are included in total Company revenue increased to $34.3 million in 2024 from $33.8 million in 2023. The increase in reimbursed expenses was primarily due to the increase in revenues in the current year.

Case Volume Analysis

International Operations unit volumes, as measured by cases received, by region for 2024 and 2023 were as follows:

    Year Ended December 31,
     
    2024

    2023

    Variance

    U.K.

    130,014

    159,384

    (18.4
    )%

    Europe

    181,967

    177,315

    2.6
    %

    Australia

    50,808

    35,362

    43.7
    %

    Asia

    27,381

    25,973

    5.4
    %

    Latin America

    109,565

    88,203

    24.2
    %

    Total International Operations Cases Received

    499,735

    486,237

    2.8
    %

Overall, there was an increase in cases received of 2.8% for 2024, compared with 2023. There was a decrease in cases in the U.K., due to decreases in high-frequency, low-severity cases in third party administration and property. Cases increased in Europe due to an increase in cases in the Middle East from flooding events and an increase in claims in Germany and the Netherlands, partially offset by a decrease in claims from Finland and Poland. Australia increased due to an increase in weather-related cases as well as an increase in high-frequency, low-severity cases in Contractor Connection. There was an increase in cases received in Asia due to an increase in high-frequency, low-severity activity in Singapore. Latin America experienced an increase in high-frequency, low-severity cases received in Brazil as well as cases received in Chile. 

Direct Compensation, Fringe Benefits & Non-Employee Labor

The most significant expense in our International Operations