Company: BCDRF
Filing Date: 2025-03-03
Form Type: 6-K
Source: 0000891478-25-000057
Chunk: 176

Company: Banco Santander, S.A.
Filing Date: 2025-03-03
Form: 6-K
Chunk 176
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### 10.2.1. Business strategy and processes
This section covers the requirement on qualitative information on social risk, specifically, the point on business strategy and processes, for question (a)

### Integration of social factors on the business strategy
According to the annual report, the Group's strategy focuses on ESG issues that are material to Santander, according to our double materiality analysis. Our social ambition is to support our employees, communities and customers. We set out below our strategy and how we integrate social risks for each of these groups.

As regards our

#### employees
, our strategy focuses on offering an attractive employee value proposition that offers real opportunities, promoting the respect of their rights and welfare. The Group's approach is based on:

•

#### Talent and skills development
: Grupo Santander promotes a culture of continuous learning and development of employees and their personal growth. From senior executives, with the Elevate programme, to the youngest workers, with initiatives such as Young Leaders or BeTech& Business.

•

#### Working conditions
: the main pillars are health, well-being and protection of employees, with good work-life balance and well-being programmes such as BeHealthy. In addition, we strive to offer adequate, competitive and equitable remuneration, accompanied by corporate benefits adapted to local conditions.

•

#### Inclusive culture
: is a component of our corporate culture policy, through which we focus on building a merit-based culture of equal opportunity and inclusion in compliance with laws. Related matters are discussed at the highest level, the Group board cannot delegate these discussions and our executive committee reviews progress. Our main lines of action are gender equality, effective inclusion of people with disabilities, visibility of the LGTBIQ+ community, ethnic and cultural diversity, and anti-bullying training.

• Employee feedback and experience: we follow a regular listening strategy to gather employee feedback, called ‘Your Voice’, and analyse identified material impacts and employee concerns. In a broader sense, cross-geographical and global business action plans are also established. During this year, numerous actions have been launched to improve the employee experience and value proposition. Some of these initiatives have focused on professional growth, recognition, and workload management.

The Group also integrates social risks related to our

#### communities
and their sustainable development into its strategy. The aim is to drive growth and job creation in the regions where we operate through:

• Responsible investment and social finance: Santander's financing activity supports social activities such as the construction of hospitals, universities and housing for vulnerable groups. During 202