Company: BCDRF
Filing Date: 2025-04-30
Form Type: 6-K
Source: 0000891478-25-000078
Chunk: 35

Company: Banco Santander, S.A.
Filing Date: 2025-04-30
Form: 6-K
Chunk 35
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 support our vision of becoming adigital bank with branches, through the implementation of a common operating model and the rollout of our global technological platform.                               
 →Loansdecreased 1% year-on-year in constant euros due to lower volumes in the UK and Spain (mortgages and SMEs), in the US and Brazil, partially offset by increases in corporates in most countries.Depositsrose 2% in constant euros.                        
 →Attributable profit reached EUR 1,902 million, increasing 24% year-on-year in euros and +28% in constant euros, driven by good revenue performance, lower costs and the impact of recording the temporary levy on revenue earned in Spain in full in Q1 2024. |     |                                |     |              |

Strategy

In the first quarter of the year, we continued to make progress in the execution of our strategic priorities for 2025, consolidating our vision of being a digital bank with branches, leveraging a common operating model and a global technology platform.

We are successfully executing our strategic business priorities:

•

#### Transformation of our operating model,
which uniquely leverages the Group's global scale and our local presence, based on three pillars:

•

#### Customer experience
. We continued to drive the digitalization of products and optimize customer journeys, resulting in double-digit growth in digital sales. We advanced the implementation of the new branch and WorkCafé model. In Spain, for example, we have now deployed new commercial tools to nearly 85% of the network, improving agent productivity and product sales.

•

#### Operational leverage
. We continued to simplify and digitalize processes while promoting leaner and more agile structures. This enabled us to reduce non-commercial FTEs per million customers by 13% year-on-year. Artificial intelligence is gaining prominence in automation, enabling more efficient processes and lower operational burden, thanks to solutions such as Zenith, our proprietary AI-based tool that eliminates manual back-office tasks.

•

#### Global Technology Platform
. All of our units accelerated their convergence towards a common platform, generating synergies across the Group. Gravity, our back-end technology, continued to increase the volume of processed transactions, while through

ODS, our cloud-based front-end solution, we enhanced digital experience, activated global products, and significantly reduced time-to-market. In Chile, we completed the integration of Gravity Q1 2025 which doubled the performance of our digital channels, driven by faster response times. Meanwhile, in Brazil we completed the first integration of our new customer interaction platform,