Company: AWK
Filing Date: 2025-02-19
Form Type: 10-K
Source: 0001410636-25-000022
Chunk: 23

Company: American Water Works Company, Inc.
Filing Date: 2025-02-19
Form: 10-K
Item: Item 1
Chunk 23
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 reading to monitor consumption. These methods range from meters with mechanical registers where consumption is manually recorded by meter readers, to meters with electronic registers capable of transmitting consumption data to proximity devices or via radio frequency to mobile or fixed network data collectors. The Company’s wastewater customers are billed either a flat rate or based upon their water consumption.

Residential customers make up a substantial portion of the Company’s customer base in all of the states in which it operates. The Company also serves (i) commercial customers, such as food and beverage providers, commercial property developers and proprietors, and energy suppliers, (ii) fire service customers, where the Company supplies water through its distribution systems to public fire hydrants for firefighting purposes and to private fire customers for use in fire suppression systems in office buildings and other facilities, (iii) industrial customers, such as large-scale manufacturers, mining and production operations, (iv) public authorities, such as government buildings and other public sector facilities, including schools and universities, and (v) other utilities and community water and wastewater systems in the form of bulk contracts for the supply of water or the treatment of wastewater for their own customers.

Presented in the table below is a breakout of the Company’s Regulated Businesses’ operating revenue by class of customer, for the years ended December 31, 2024, 2023 and 2022:

 202420232022(In millions)RevenuePercentage of RevenueRevenuePercentage of RevenueRevenuePercentage of RevenueWater services:Residential$2,349 55 %$2,143 55 %$1,941 55 %Commercial885 21 %798 20 %710 20 %Fire service164 4 %158 4 %147 4 %Industrial184 4 %167 4 %153 4 %Public and other water (a)301 7 %284 7 %267 8 %Wastewater363 8 %327 8 %242 7 %Other (b)50 1 %43 2 %45 2 %Total$4,296 100 %$3,920 100 %$3,505 100 %

(a)Includes water revenues from public authorities and other utilities, community water systems under bulk contracts and alternative revenue programs.

(b)Includes other operating revenues consisting primarily of miscellaneous utility charges, fees and rents.

Presented in the table below is the number of water and wastewater customers the