Company: ZCARW
Filing Date: 2025-06-30
Form Type: 10-K
Source: 0001213900-25-059675
Chunk: 21

Company: Zoomcar Holdings, Inc.
Filing Date: 2025-06-30
Form: 10-K
Item: Item 1
Chunk 21
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 Hosts with a suite of tools to build supportive ecosystems around their vehicle businesses with
    Zoomcar. These tools currently include performance analytics, Guest demand heat maps, sophisticated earnings calculators and vehicle
    recommendations based on the Host’s personalized earnings history. This support in turn helps further grow the platform of
    Hosts.

    ●
    Damage Protection.
    Each of our Guests is required to select a trip protection coverage package to be applied to the costs of repairs in the event a
    Host vehicle is damaged during a trip.

14

    ●
    Host Support Services.
    Zoomcar offers 24-hour support to Hosts through customer support centers and chatbots. The customer support particularly focuses
    on any potential dispute resolution between Guest and Host (usually focused on trip level charges or fees applied post booking) or
    any support in the event of an in-trip accident or breakdown.

    ●
    Preferential Placements.
    Top-rated Hosts qualify for special placement within the Zoomcar vehicle catalogue, ensuring that their vehicles are more prominently
    and favorably displayed to Guests. In certain instances, highly-rated Hosts also qualify for certain platform badges and tags which
    raise further awareness of those Hosts and their listed vehicles among Guests searching our platform.

Guests

During the year ended March
31, 2025, around 316,528 Guests booked approximately 678,708 booking days on our platform. The low average vehicle ownership
rates across Zoomcar’s core addressable markets, present us with opportunities to solve a variety of Guests’ transportation
needs through our platform. Guest “use cases” can be grouped as “in-city” and “outside-the-city”
trips. Examples of typical in-city use cases include short errands, airport pickup, work-related tasks, travel to events and social gatherings,
extended test drives and temporary vehicle repair replacement. Typical outside-the city use cases include vacation travel, religious
pilgrimages, visits to other cities and work-related site visits.

Benefits to Guests

Our platform mission relative
to Guests is to create a seamless, frictionless platform experience that makes account set-up and onboarding, browsing, booking and payment
processes as convenient as possible for Guests, building upon our customers’ expectations of personalized travel solutions accessible
through our digital platform. City dwellers in emerging markets currently face limited travel options, and we aim to provide community-based
solutions built upon a system enhanced by peer reviews and 24/7 support