Company: EJH
Filing Date: 2025-10-30
Form Type: 20-F
Source: 0001213900-25-104179
Chunk: 59

Company: E-Home Household Service Holdings Ltd
Filing Date: 2025-10-30
Form: 20-F
Item: Item 4
Chunk 59
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 if the reason could not be identified, an upfront visit fee would be charged, and after
our technician identifies the problem, the customer can fill the price difference online, or make a money-transfer by mobile phone or
bank.

Our customers are normally asked to pay the unpaid
balance through WeChat Pay or Alipay to our accounts so that we receive the payments immediately. If the customer does not have a WeChat
or Alipay account, our service providers will accept cash payments from them, and the service providers have thirty days to wire the payments
to the bank accounts designated by us according to the agreement that we entered into with them. If the customer refuses to pay, we will
communicate with the customer directly. Depending on the reasons for nonpayment, we may either request the service provider to fix the
service problems or request the customer to pay. If the customer continues to fail to pay after a satisfactory service is provided and
the service provider is unable to collect from the customer, the service provider has no obligation to pay us, nor are we obligated to
pay the service provider. Our agreements with the service providers do not have a provision requiring the service providers to pay us
or requiring us to pay the service providers in this situation. For accounting purposes, we will treat the failure of payment by the customer
as a bad debt. Historically, we have not experienced collection problems from customers.

We aim to provide the best service experience
to customers. If a customer complains about the quality of the work, we evaluate the complaint and, if valid, arrange for additional service
or make a full refund, including the upfront fee. Our customers normally pay us directly by using WeChat or Alipay immediately after the
completion of ordered services.

As part of our installation and maintenance services,
we also sell accessories when they need to be replaced during the provision of our home appliance services. The main types of accessories
that we sell are control panels, electric boards, condensers, and compressors. Prices for these accessories range from RMB400 to RMB700
(approximately from $55.36 to $96.88). However, the price of some accessories, such as TV screens, could be much higher-up to RMB1,600
(approximately $221.43).

We purchase accessories from suppliers through
unified purchasing channels, and the suppliers will distribute the accessories directly to our service providers. Service providers provide
price information on the accessories before they provide relevant services to end customers.