Company: JWEL
Filing Date: 2025-05-09
Form Type: 20-F
Source: 0001213900-25-041556
Chunk: 28

Company: Jowell Global Ltd.
Filing Date: 2025-05-09
Form: 20-F
Item: Item 4
Chunk 28
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our brand image and customer loyalty. Customers can access our sales and after-sales service hotlines and online representatives 24 hours
a day, 7 days a week.

Our customer service center is located in our
branch company in Changshu city. We train our customer service representatives to answer customer inquiries and proactively educate potential
customers about our products and promptly resolve customer complaints. Each representative is required to complete mandatory training
conducted by experienced managers on product knowledge, complaint handling and communication skills.

We believe we have one of the most customer-friendly
return policies in the online retail markets in China. For most of the products in our online mall, we and our third-party merchants generally
offer a 7-day product return policy, as long as the product is not used, damaged, is returned in its original state and can be resold.

Once a customer submits a return application request
online, our customer service representatives will review and process the request or contact the customer by e-mail or by phone if there
are any questions relating to the request. Upon receipt of the returned product, we credit the customer’s Juhao member or payment
account with the purchase price. We fully cover the return shipment costs for our products. We believe our hassle-free return policies
help build customer trust and increase customer loyalty and our sales.

Technology

Our technology systems are designed to enhance
efficiency and scalability and play an important role in the success of our business. We rely on our copyright protected APP software
and other internally developed proprietary technologies to improve our website and management systems in order to optimize every aspect
of our operations for the benefit of our customers, suppliers and third-party merchants.

We have adopted a service-oriented architecture
supported by data processing technologies which consists of front-end, mid-end and back-end modules. Our network infrastructure is built
upon self-owned servers located in data centers operated by third-party internet data center providers. We are implementing enhanced cloud
architecture and infrastructure for our core data processing system to augment our existing virtual private network as we continue to
expand our operations, enabling us to achieve significant internal efficiency through a virtual and centralized network platform.

Our front-end modules facilitate the online shopping
processes of our customers. Our front-end modules are supported by our content distribution network, dynamic and distributed clusters
and a core database, providing our customers with quicker access to the product display they are interested in, and facilitating faster
processing of their purchases. We have designed our systems to cope with our maximum peak concurrent visitors at