Company: SDAWW
Filing Date: 2025-04-28
Form Type: 20-F
Source: 0001213900-25-036086
Chunk: 85

Company: SunCar Technology Group Inc.
Filing Date: 2025-04-28
Form: 20-F
Item: Item 4
Chunk 85
---
 they are generally more capable of providing consistent
quality services.

We enter into standard agreements
with our auto service providers. Under such agreements, we generally pay our auto service providers each a fixed service fee for a single
service provided by them. Such service fee varies depending on the types of services provided, location of the auto service provider and
timing of the service provided. We maintain a database of our reservation services as the end consumers make reservations. We use our
digital platform to track the drop-in services order status provided by our auto service providers.

After we engage a particular
drop-in auto service provider, we communicate with it on a monthly basis and conduct regular visits to its store(s). We have a team that
conduct site visits to multiple auto service providers to ensure that we visit a majority of our auto service providers at least once
a month. We also provide regular training to our auto service providers, including training on use of our online management tools and
our service standards and procedures. In addition, we have set up an end consumer feedback system to actively process end consumer feedback.
According to our internal policy, within one month of receiving a customer complaint regarding a particular drop-in auto service provider,
we will conduct site visits and provide special training in relation to our service standards to that auto service provider until it reaches
our service standards. If an auto service provider repeatedly fails to provide quality services to our end consumers and receives multiple
complaints, we will terminate our agreement with it.

Online-to-Offline Service
Process

In connection with our auto
apps and the auto services modules imbedded in our enterprise customers’ mobile apps, we have established an online-to-offline model
where most of our enterprise customers have opted for electronic vouchers or barcodes which end customers receive through their mobile
phones in our auto service process. At the same time, certain of our enterprise customers continue to opt for paper coupons, where each
such paper coupons would carry a QR code to enable our auto service providers to verify such coupons through their auto app. Our online-to-offline
service process is enabled by the auto service modules we develop for our enterprise customers’ mobile apps and our auto app, which
connect the online interface to offline service points seamlessly. Our online-to-offline service process provides a more accurate and
convenient solution to our enterprise customers, auto service providers and end consumers. Set forth below is an illustrative graph of
this service process.

Our Partners and Clients

Under the B2B business model,
we