Company: CFG-PE
Filing Date: 2025-03-10
Form Type: DEF 14A
Source: 0000759944-25-000044
Chunk: 4

Company: CITIZENS FINANCIAL GROUP INC/RI
Filing Date: 2025-03-10
Form: DEF 14A
Chunk 4
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 and communities |

| Enablers      |     |                  |     |        |     |                 |     |                   |
| Next Gen Tech |     | Mobile / Digital |     | Talent |     | Risk Management |     | Brand / Marketing |

#### Our 2024 Performance
The Company delivered solid financial results in 2024 demonstrating the strength, resilience and adaptability of our business in the face of a dynamic macroeconomic environment and intense competition. We continued to play strong defense, maintaining a strong liquidity position and loan reserves, as well as robust capital levels. We also made good progress during 2024 advancing our strategic priorities with initiatives and investments that position the Company for medium- and long-term growth while supporting our customers, colleagues, and communities.

| Diluted Earnings 
 Per Share (EPS)  |     | Return On Tangible Common Equity (ROTCE) |     | Efficiency 
 Ratio      |     | Pre-Provision Net Revenue (PPNR) |     | Total Shareholder Return (TSR) |     | CET1 Ratio |
| $3.03            
 $3.24*           |     | 9.8%                                     
 10.5%*                                   |     | 67%        
 65%*       |     | $2,575                           
 $2,716*                          |     | 2nd                            
 among peer group               |     | 10.8%      |

* Results are presented on an Underlying basis. See Appendix A for more information on Non-GAAP Financial Measures and Reconciliations. Unless otherwise noted, references to balance sheet items above are on a period-end basis and any comparisons are on a year-over-year basis versus 2023. For information on how we define EPS and ROTCE, see page 59.

We are confident in the thoughtful and differentiated plan we have in place. Importantly, we remain focused on the enterprise-wide objectives that are critical to our long-term success including honing our capabilities to raise high-quality deposits and deepen customer relationships, delivering holistic advice and solutions for our clients, driving scale in growth markets and high-opportunity businesses, and investing in our people and communities.

We have substantially transformed the Company since our IPO in 2014. Our strong leadership team and investments to strengthen our risk management capabilities and modernize our technology and operations have enabled the Consumer and Commercial Banking businesses to successfully execute on their strategic initiatives. Consumer Banking has transformed its deposit franchise and developed differentiated lending capabilities, enhanced our Wealth offering, invested in digit