Company: BBD
Filing Date: 2025-03-31
Form Type: 20-F
Source: 0001292814-25-001244
Chunk: 294

Company: BANK BRADESCO
Filing Date: 2025-03-31
Form: 20-F
Item: Item 6
Chunk 294
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 an institutional image of credibility, security and competence;
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·                    informing claimants of the waiting time for a final answer, which should not exceed ten business days,                
    and may be extended, exceptionally and in a justified manner, only once, for an equal period limiting the number of extensions to 10.0%
                       of total claims in the month, and the claimant must be informed of the reasons for the extension;                   
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·   sending a conclusive response to the claimant’s complaint prior to the expiration of the above waiting
                                                    time;                                                 
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·   proposing to the Board of Directors corrective or improvement measures to procedures and routines, based
                                on the analysis of the complaints received; and                             
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·                 preparing and sending to the Board of Directors, the Audit Committee and the Internal Audit, every six              
     months, a quantitative/qualitative report regarding the Ombudsman’s performance, comprising the proposals addressed in item “e”, 
    if any, in addition to keeping them informed of the outcome of the measures adopted by the institution’s managers to address them.
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 According to our Bylaws and in order to comply with the rules of the Central Bank of Brazil, in March 2024, Mr. Marcos Daniel Boll was appointed Ombudsman by the Board of Directors, with an effective mandate until the first Board of Directors meeting to be held after the Annual Shareholders’ Meeting of 2026.
 
6.C.60 Legal Advice
 The Board of Directors and the Board of Executive Officers established, in February 2019, the Legal Advice Area.
 The Area’s duties include providing legal advice to the Board of Directors and to the Board of Executive Officers concerning issues of strategic interest, the shareholding, contractual, and regulatory fields; and following up on legal and administrative actions of high complexity for the Group.
6.C.70 Global Internal Audit
 It is the responsibility of the Global Internal Audit Area, which is subordinate and reports functionally, administratively and operationally to the Board of Directors of Banco Bradesco S.A., consider, in the scope of its examinations/analyses, the effectiveness of corporate governance and risk management and controls; the reliability, effectiveness and integrity of management and operational information processes and systems; compliance with the legal, infra-legal and regulatory framework, internal Standards and Codes of Conduct applicable to members of our Group’s staff; and the safeguarding of assets in relation to its strategic goals and objectives.
 The performance is