Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 99

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 99
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 information more automated and efficient. The emission reduction objectives of our own operations emissions (scopes 1 & 2) have been reviewed in the Group’s ESG Reporting Forum. ESG classification meetings As part of our green transaction assessments, we created global, regional and local panels to provide additional scrutiny and validation, and coordination across the Group; agree on labelling transactions as green, social or sustainable; and make sure that we use the same standards and procedures across our footprint. The Risk function leads these panels, which business, compliance and sustainability teams also take part in. Internal Audit The internal audit function reviews climate risk, for more details see note SN 2. ' Sustainability governance'.

Policies and guidance The Group has different frameworks and policies that establish the principles, processes and responsibilities for managing ESG criteria throughout Santander Group. The Group establishes ESG policies, procedures and guidelines adapted to local regulations and applied to all units. We systematically review the scope of the policies to adopt ESG standards in accordance with international best practices. The main ones are the ESCC risk policy and the Responsible banking and sustainability policy.

| For more details on our ESG governance model see noteSN 2. Sustainability governance'. |

| For more details on our ESCC risk management policy, see section3.2.3 'Environmental, social and climate change risk management'. |

Climate training and skills development Particularly in climate, we have developed different initiatives to enhance capabilities, beyond the training on sustainability detailed in section 3.3.1 'Talent and skills development'. Some themes of these initiatives are social and environmental risk management and sustainable finance.

| For more details on our employees training and skills development see section3.1.1'Talent and skills development'. |

Annual report 2024 74

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

3. SUPPORTING EMPLOYEES, COMMUNITIES AND CUSTOMERS (Social information)

#### 3.1 Our employees
Aiming to attract and retain a talented team, our approach is based on 24 :

→ promoting an attractive employee value proposition that offers real opportunities to grow and harness potential; innovative ways of working; projects that inspire; and a shared, uplifting culture.

→ offering optimal conditions that safeguard employee health and well-being, with fair and competitive remuneration and initiatives that afford a better work-life balance.

→ promoting an inclusive and meritocratic culture where everyone feels