Company: BBVXF
Filing Date: 2025-01-30
Form Type: 6-K
Source: 0001193125-25-016657
Chunk: 5

Company: BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
Filing Date: 2025-01-30
Form: 6-K
Chunk 5
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0, 2021, 2022, 2023 and 2024 respectively.

2024 Earnings 8 Positive impact on society through our activity BBVA GROUP 1 LOAN GROWTH % +14.3 INCLUSIVE GROWTH 4 (2024 YOY, CONSTANT €) FINANCING €Bn 22 MOBILIZED IN 2024 160,000 715,000 70,000 FAMILIES BOUGHT SMEs AND LARGER 2 THEIR HOME SELF - EMPLOYED CORPORATES BOOSTED THEIR INVESTED IN 2 3 BUSINESS GROWTH (1) Performing loans under management excluding repos. (2) New loans in 2024. (3) Corporates with BBVA lending as of December 2024. (4) Inclusive Growth mobilization includes ﬁnancing of inclusive infrastructure like schools or hospitals, loans to entrepreneurs (including microﬁnance), ﬁnancial inclusion, ﬁnancing to business & people affected by natural disasters, social bonds, social loans and ESG loans, among others

2024 Earnings 9 All-time record customer growth driven by digital 1 NEW CUSTOMERS (BBVA GROUP, MILLION; % ACQUISITION THROUGH DIGITAL CHANNELS) DIGITAL 66% TOTAL 21% DIGITAL 2019 2020 2021 2022 2023 2024 ACTIVE 2 52.6 M 77.2 M CLIENTS (1) Gross customer acquisition through own channels for retail segment. Excludes the US business sold to PNC for comparison purposes. (2) Active clients as of December 2018 and 2024.

2024 Earnings 10 Delivering extraordinary customer service supported by our digital strategy 1 MOBILE PENETRATION NPS LEADERSHIP POSITION (PENETRATION OVER TOTAL ACTIVE CUSTOMERS) (NET PROMOTER SCORE) 75% 1 51% SPAIN MEXICO PERU 2019 2024 Top 3 in other countries GLOBAL RETAIL MOBILE APP (DECEMBER 2024) BBVA GROUP x2 vs. 2020 x2.5 vs. 2020 at 437M +10pp NPS LOGINS PER TRANSACTIONS vs. 2019 MONTH PER MONTH (1) Net Promoter Score as a measure of customer satisfaction. Measured among large banks in their respective countries. Argentina ranks fourth.

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