Company: TCMFF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0001104659-25-019133
Chunk: 83

Company: TELECOM ARGENTINA SA
Filing Date: 2025-02-28
Form: 20-F
Item: Item 4
Chunk 83
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 and launched a new version of its “Mi Personal Flow” app, which provides customers with all necessary information to self-manage their products and incorporates AI to better solve service queries.
Likewise, customers can contact by email and chat a virtual assistant through our website, as well as through social networks such as X (formerly Twitter) and Facebook. 
At Telecom, we provide customer service 24 hours a day, 365 days a year, through various customer service channels: WhatsApp, Telephone Channels, App, Facebook, X, Commercial Offices, ensuring that the customer has a better experience in every contact across all commercial channels. The NPS of the different products, services and journeys that impact the customer’s life is measured.
SUSTAINABILITY
At Telecom, sustainability is a management model embedded in our corporate policy that allows us to carry out our operations focusing on the generation of value in our economic, social and environmental performance. 
Telecom has been a member of the United Nations Global Compact since 2004 and complied with the 10 principles on human rights, quality of employment, environmental care and the fight against corruption. The Company’s commitment to comply with such principles is ratified every year and is part of its sustainability model. 
We are leaders in an industry that is one of the pillars of the country’s social and economic development. As part of our sustainability strategy, we seek to play an active role in the community with programs that use technology as a tool for social inclusion and education, to promote the value of diversity and to generate climate-positive actions that reduce the impact of our operations on the environment.

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PART I - ITEM 4 INFORMATION ON THE COMPANY   TELECOM ARGENTINA S.A.
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In 2022 we developed and published our Sustainability Policy, to define a framework for the Company’s sustainable management, aligning the principles under which the activities are expected to be carried out. They include the aspects that make up our commitment to sustainability and relationships with all stakeholders. The document can be consulted at: https://institucional.telecom.com.ar/assets/files/sustainability/policies/Politica-Sustentabilidad-en.pdf. The contents of our website and our Sustainability Policy are not part of this Annual Report.
Sustainability management is based on three topics: ESG. These topics translate into the following lines of action:

●   Environmental Management: We protect the workplace and the environment.
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●   Digital Business: We innovate in technology solutions, focusing on digital experience, security, and privacy.
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