Company: ZCARW
Filing Date: 2025-06-30
Form Type: 10-K
Source: 0001213900-25-059675
Chunk: 23

Company: Zoomcar Holdings, Inc.
Filing Date: 2025-06-30
Form: 10-K
Item: Item 1
Chunk 23
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, cancelling platform access in cases of
    abuse of the platform or commission of bad acts during bookings. Consistently negative Guest inputs result in Hosts not receiving
    prominent placement within Zoomcar’s vehicle search catalogue. Over time, this will result in materially fewer bookings for
    that respective Host. We believe this is a strong inducement for the Host to perform their duties in accordance with the expectation
    of the broader Guest community.

    ●
    Frictionless Experience.
    Our marketplace is set up to foster efficiencies of resource-sharing and maximize positive, frictionless experiences between
    Hosts and Guest. We promote these values, and protect the privacy of Guests and Hosts alike, through our keyless entry system and
    various communications features and settings. Hosts and Guests can exchange messages through our apps, to coordinate on certain details,
    but there is no need for prolonged exchanges or negotiations, as pricing and booking details are confirmed before a trip begins.

    ●
    Flexibility. Our
    platform seeks to accommodate Guests’ changing travel needs through the design of our booking modification system, as well
    as an in-trip extension offering. These features help ensure that the Guest has access to the vehicle for the exact amount of time
    required, subject to vehicle availability. We also support a number of Guest payment options, including payment by credit card, debit
    card, online banking, digital wallet and various other payment platforms, subject to availability in relevant markets.

15

Platform Features for Guests

Our platform provides a number of capabilities
and specific features to support Guests:

    ●
    Accounts. We aim
    to make it easy for individuals in search of vehicles to join our platform, but we also require community members who want to use
    Host vehicles to provide basic identification and driver’s license information, which Zoomcar checks against publicly available
    information for verification purposes.

16

    ●
    Vehicle Catalogue.
    Our platform is designed to provide vehicle-seekers with an exciting, engaging car browsing experience. Guests can search listed
    vehicles by a variety of criteria, including booking price, location, car type, prior ratings and other parameters. Hosts are provided
    with instructions and tips on taking and uploading high-quality images and preparing listing information so that Guests have information
    and choice at their fingertips when searching our catalogue of available vehicles.

17

    ●
    Bookings. Guests
    select vehicles and pay for bookings directly through our platform on