Company: UVSP
Filing Date: 2025-03-14
Form Type: DEF 14A
Source: 0000102212-25-000009
Chunk: 19

Company: UNIVEST FINANCIAL Corp
Filing Date: 2025-03-14
Form: DEF 14A
Chunk 19
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 Payments product. Additionally, we launched a second "receive only" instant payment solution, the Federal Reserve’s Fed Now product, to further meet customer needs.

• We renegotiated and renewed our contract with our core system provider, Jack Henry and Associates. The renewal generated significant long-term savings for the Bank and defines important service level standards to ensure we continue to deliver exceptional service to our customers.

• To support our dedication to cultivating a culture of operational excellence and enhancing our workforce's skills to better serve our customers, 18 employees from various departments across Univest completed a Lean Six Sigma training program. These individuals are currently undergoing certification and will be instrumental in driving continuous improvement and increasing operational efficiencies.

• The Innovative Technologies Committee (ITC) was established to serve as a research-and-development function for Univest. The ITC is comprised of technology leaders who regularly meet with Univest's lines of business to evaluate new technology opportunities to better serve the company and our customers. Effective and responsible use of artificial intelligence is one focus for the ITC.

• Using technologies we have invested in over the past few years, we were able to look at real-time results and leverage key information about customer preferences to refine our online offerings for small businesses. This led to adding the ability for small businesses to digitally open checking accounts and apply for financing at the same time. This provided convenience for our customers and increased our competitive stance in the markets we serve.

• We also leveraged past investments to expand the use of our online scheduling tool. Wealth clients and prospects are now able to make an appointment with an advisor directly on the website, which provides additional convenience and accessibility. As we continue to advance our capabilities for engagement on our website, we are focused on analytics, search engine optimization and cultivating marketing insights to personalize experiences.

• We introduced the Trusted Advisors in Action program, an internal training program to engage and empower our frontline team members. The program focuses on reinforcing strong sales and conversation skills so we can approach prospects and customers in a thoughtful, value-focused manner that drives full customer relationships.

• We established Employee Resource Groups (ERGs) for women and people of color. These groups have significantly contributed to employee engagement. During the year, the groups hosted in-person networking events, offered volunteer opportunities and provided virtual sessions aimed at fostering open, honest conversation and encouraging professional and personal development.

### COMPENSATION CONSULTANT AND PEER GROUP
The Compensation Committee considers the decision-making responsibilities, experience, work performance, achievement of key goals, and team-building skills of each position as the most