Company: HBCYF
Filing Date: 2025-02-20
Form Type: 20-F
Source: 0001089113-25-000040
Chunk: 114

Company: HSBC HOLDINGS PLC
Filing Date: 2025-02-20
Form: 20-F
Chunk 114
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 preparing them to meet futurechallenges. | Page68 |
| Building customerinclusion andresilience   | Our approach to customerinclusion and resilience                                                                                                                               | We aim to support financial well-being and remove barriers customers canface in accessing financial services.                                             | Page69 |
| Engaging with ourcommunities               | Helping to build a moreinclusive and resilientsociety                                                                                                                          | We focus on a number of priorities where we can make a difference to thecommunity and support sustainable growth.                                         | Page70 |

| 62 | HSBC Holdings plcAnnual Report on Form 20-F |

ESG review | Social

Our commitment to inclusion Our approach to inclusion Our purpose, ‘Opening up a world of opportunity’, explains why we exist as an organisation and is the foundation of our global inclusion strategy. We have identified specific Group-wide priorities, which we track and monitor progress against. Embracing our unique international footprint, we adapt implementation of our global inclusion strategy to help ensure it remains locally relevant and compliant with local laws.

| How we hold ourselves to account                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |     |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |     |                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| We set strategic prioritiesOur strategic priorities are aligned to threepublic aspirational ambitions, which havebeen created to increase representation ofunder-represented groups. In 2024, wecontinued to make progress against ourpriorities by:–achieving a34.6%representation ofwomen in senior leadership roles, withan ambition of achieving 35% by 20251;–attaining a3.0%representation of Blackheritage colleagues in senior leadershipin the UK and US combined, against anambition to achieve 3.4% by 20251; and–increasing our Inclusion index asmeasured in our Snapshot survey, to78% against a 2024 target of 75%.1These numerical ambitions do not form partof any US-based senior leader performance orother objectives, or in other jurisdictions whereapplication of such should not apply underlocal law.                                                                                                                                                                                                                                                                                                                                                                                     |     | We monitor progressWe consistently track and measureperformance against our priorities, utilisingour data capabilities to accurately monitorprogress through:–an inclusion dashboard, which monitorsprogress against ambitions and isreported to the Group OperatingCommittee on a quarterly basis; and–review meetings between our Head ofInclusion and each Group OperatingCommittee member to discuss progressagainst aspirational ambitions and tosupport further progress. |     | We are