Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 114

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 114
---
, our subsidiaries have action plans in place based on their own characteristics and conditions to continue supporting quality inclusive culture training.

| For further detail related to workforce, seeSN 7.3 'Employees'. |

| Please see our work and sexual harassment protocol and moral integrity at work at santander.com/es/nuestro-compromiso/nuestra-cultura/diversidad-equidad-inclusion |

#### 3.1.4 Employee feedback and experience
As detailed in the “Engagement with stakeholders” section, “Your Voice” is our regular listening strategy to gather employees’ feedback. It includes specific questions on our processes and we analyse the comments made on material impact and our employees’ concerns. Employees can give feedback and leave comments on every question, preserving anonymity at all times, since the provider facilitates data in an aggregated form to the Group. In addition, managers with five or more employees can access real-time aggregated results of their teams to identify levers that drive greater engagement and promote dialogue, trust, and transparency. As a result, this information helps each leader to enhance team performance and reduce burnout, resignations, and absenteeism. In a broader sense, cross-geographical and global business action plans are also established. During this year, numerous actions have been launched to improve the employee experience and value proposition. Some of these initiatives have focused on professional growth, recognition, and workload management. In addition, efforts have been made to simplify internal processes and promote organizational transformation and change.

Since the implementation of YourVoice in 2022, we have seen a positive trend in results and participation, reaching levels that position us above the financial sector, with a participation rate of 83%.

| 8.7(out of 10)                                                
 General engagement                                            
 Within the top 25% and +0.4 compared to the financial sector. |     | The engagement measures the level of involvement and enthusiasm of employees towards their work and the organization. |

See in the section 4.3 'Ethics Channels' the processes to repair negative impacts and channels for own staff to express their concerns.

57 Consider race and ethnicity, color, sex, sexual orientation, gender identity, disability, age, religion, political opinion, national or social origin, among others."

Annual report 2024 82

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

#### 3.2 Communities' sustainable development
We consider affected communities those