Company: EJH
Filing Date: 2025-10-30
Form Type: 20-F
Source: 0001213900-25-104179
Chunk: 58

Company: E-Home Household Service Holdings Ltd
Filing Date: 2025-10-30
Form: 20-F
Item: Item 4
Chunk 58
---
 revenue from this new segment. We also generate revenues from sales of pharmaceutical products and devices
in PRC, and from providing educational consulting services through the subsidiaries we acquired.

Installation and Maintenance

We respond to service requests from homeowners
who require assistance with technical home appliance installation and repair issues. We help customers protect and maintain their home
systems and appliances from unplanned breakdowns of essential home systems and appliances, which are typically expensive. We provide customers
with efficient and convenient home appliance services such as installation, repair, maintenance, and other after-sales services. Our service
providers are primarily located in rural-urban fringe areas of 21 provinces in China, and Shandong, Henan, and Hunan provinces are the
three provinces that have the most service providers.

Our home appliance services cover all the main
types of home appliances, including traditional home appliances such as refrigerators, stoves, air conditioners, water heaters, and washing
machines. The services are provided all year long, but we focus on different kinds of home appliances during different times of the year.
January to March is the busy season for hoods, gas stoves, and water heaters; April to August is the busy season for refrigerators and
air conditioners; and September to December is the busy season for televisions and washing machines.

Customers can place an order on our website or
WeChat platform and fill in the detailed information, including the address to be served, phone number, contact person, appointment service
time, and service items. After verifying the validity of this order, the service fee, and the payment method, our obligation to provide
the service is determined. Our customer service center will allocate the order to the corresponding service provider, pass the service
information to that service provider, and the service provider will send a technician to provide on-site services based on the order information
according to our instructions. Technicians are required to deliver the service on time and efficiently in accordance with our service
guidelines and respond on our platform after completion of the order. After the services are delivered, customers can upload their evaluations
on the platform, and our customer service team will follow up with customers and get their feedback. The customer service center will
close the order according to the customer’s evaluation and the technician’s response. If the customer has already identified
the reason for the malfunction of the home appliance that needs to be repaired, the charge for this order could be paid in full online
directly after the order’s placement, but