Company: BBD
Filing Date: 2025-03-31
Form Type: 20-F
Source: 0001292814-25-001244
Chunk: 148

Company: BANK BRADESCO
Filing Date: 2025-03-31
Form: 20-F
Item: Item 4
Chunk 148
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·   withdrawals from checking account and savings account;
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·   Social Security National Service (INSS) benefit payments;
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·   checking account, savings account and INSS balance statement;
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·   receipt of utility bills, bank charges and taxes; and
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·   prepaid mobile recharge.
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 As of December 31, 2024, the Bradesco Expresso network totaled 39,059 service points, with an average of 27.5 million monthly transactions or 1.2 million transactions per business day.
 
4.B.40.04 Digital Channels
 We offer various products and services through our digital channels, including our Mobile App, Internet Banking, ATM, and Fone Fácil (contact center). They can be accessed from anywhere and at any time, providing convenience, practicality and security for clients. In in the year ended December 31, 2024 2024, digital channels represented 99% of the transactions performed at Bradesco, with Mobile and Internet Banking channels representing 95% of this total.
 Below is a brief description of each digital channels:
 
Ø                            Mobile App – As of December 31, 2024 we had 27.8 million individual clients active on                         
     our Mobile App (individuals who carried out transactions in the last three months). Compared to December 2023, this number represents 
    an increase of 1.9 million clients in the channel. We believe in the consolidation and continuous evolution of mobile app in the coming
                                                                     years.                                                                
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 We updated the mobile app in order to bring a fresh and functional look. Clients can now customize the distribution of services on the home page according to their preferences. In addition, shortcuts have been incorporated to facilitate quick access to various features, offering a broad and diverse set of solutions. Available in iOS and Android systems, clients can use this channel to make payments, Pix, transfers, to purchase loans, consortia, carry out foreign exchange operations and access non-financial benefits, among other services. They also gain the advantage of integration with the Ágora App, our investment platform. With this, clients receive tips, market news and expert reviews through the “single sign-on”.
  
86 – Form 20-F 2024 | Bradesco
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Corporate clients use the Bradesco Net Empresa App for their banking operations, such as payments, transfers, Pix, DOC/TED, check deposits, factoring of receiv