Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 100

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 100
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 valued.

3.1.1 Talent and skills development This section outlines how we manage the following IRO:

| I+ |     | Promote continuous career development and personal growth through learning and development programmes. |

For the purpose of this Annual Report and in line with previous years, Santander defines employees as people who have an employment contract with any of the companies that comprise our consolidated group and whose contract remains in force at the time of publication. 25

| 206,753   
 employees |     |                    |     | Europe42.2% |
|           |     | North America20.0% |     |             |
|           |     | South America37.8% |     |             |

It is fundamental that our employees have the necessary abilities and knowledge to perform their role. i. Attracting talent Our talent attraction strategy focuses on positioning ourselves as an employer of choice. In 2024, we welcomed 33,175 new employees to the Group.

We focused on: a. digital transformation. b. graduate internship programmes. c. bolstering our employee value proposition (EVP). We offer programmes and experiences for our employees’ personal and career development: • Development programmes adapted to different levels and businesses within the organization. • Temporary and permanent domestic and international mobility and functional experiences. • Training based on lifelong learning. ii. Talent management We reaffirmed our commitment to developing talent in 2024. We kept close watch on our units’ and businesses’ needs to anticipate and cover their requirements, with a proactive approach through initiatives that foster individual growth and boost the wealth of talent in our teams. Developing potential Our potential review model, implemented in 2022, has enabled us to delve deep into the skills, expertise and aspirations of some

24 For more information on employee dialogue, see section 1.2 of Dialogue with our stakeholders.

25 The following are not included as Employees: a) Interns; b) Salaried employees on leave or career breaks whose employment contracts are suspended under the respective local employment regulations; c) Non-salaried individuals with temporary employment contracts through an external provider (NACE78) performing similar tasks to in-house staff, who do not receive salaries or benefits paid by Santander, nor self-employed workers; d) Other workers engaged in different tasks within the value chain under service contracts. Additional information on the characteristics and distribution of our employees is provided in the 'Sustainability Notes'.

Annual report 2024 75

| Contents |     | Business model and strategy |