Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 146

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 146
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 employees the necessary tools and resources to improve their competencies and employability, aligning us with the most critic business and market demands. • This year we evolved Dojo, our digital learning platform, that offers a personalized offer based on current and future roles, promoting a culture of self-development and continuous learning. • We continued to assess how to improve our efforts through our employee listening programme - YourVoice, and we have developed action planes to keep making a better place to work. • We continued to promote our culture through our performance review, MyContribution, where 50% is based on 'what' we do, 40% on 'how' we do it and 10% on our risk management. • All the above is sustained by our Global Culture Policy, which sets the foundations, guidelines and standards to foster a coherent culture across Banco Santander.

| Ourvalues                         
 Simple  Personal  Fair            |
| Ourbehaviours                     |
| Ourleadership principles          
 →Promote a 'Group First' mindset  
 →Lead transformation              
 →Build, develop and growtalent    
 →DisplayTEAMSflawlessly           
 →Driveinclusive culture           |
| Our strongrisk management culture |

Annual report 2024 100

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

#### 4.2 Ethical conduct
In this section we cover how Santander manages the following IRO:

| I+ |     | Act responsibly and consider investors’ interests and the impact on employees, broader society and the environment; pay taxes to support the distribution of wealth. |
| I- |     | Harm broader society through bribery or corruption.                                                                                                                  |
| R  |     | Risk stemming from improper conduct that makes illicit funds or assets appear legitimate and, therefore, facilitates illegal activity or to benefit from it.         |

4.2.1Conduct standards Our General code of conduct (GCC) sets out the behaviours and values that all Grupo Santander employees must abide by when engaging with colleagues, customers, vendors and broader society. It helps promote a solid risk management and compliance culture and acts as a mechanism to prevent the risks we are exposed to. The GCC promotes equal opportunity, non-discrimination, zero tolerance for sexual or work-related harassment, respect for others, work-life balance, human rights, and environmental protection. The Grupo Santander board of directors approves the GCC, which all Group employees — general workforce,