Company: EJH
Filing Date: 2025-10-30
Form Type: 20-F
Source: 0001213900-25-104179
Chunk: 18

Company: E-Home Household Service Holdings Ltd
Filing Date: 2025-10-30
Form: 20-F
Item: Item 3
Chunk 18
---
 customers. If we are unable to grow and maintain a healthy ecosystem
of customers or service providers, our customers may find our online platform less useful than expected and may not continue to use our
services. This, in turn, may affect our ability to attract new customers and convince existing customers to request future services or
increase their level of spending on our services.

Our business could be adversely affected
if our customers are not satisfied with the services provided by our service providers.

Our business depends on our ability to satisfy
our customers, the use and functionality of our online platform, and the services that are performed by our customer service representatives
and service providers. Services may be performed by our own staff, by a third party, or by a combination of the two. Our strategy is to
work with third parties to increase the breadth of capability of services through extensive training programs for the delivery of these
services to our customers, and third parties provide almost all of our on-site services. If customers are not satisfied with the quality
of services performed by us or a third party or with the type of professional services delivered, then we could incur additional costs
to address the situation, and the dissatisfaction with our services could damage our ability to expand our service offerings. We must
also align our service offerings and service provider operations in order to ensure that customers’ evolving needs are met. Negative
publicity related to our customer relationships, regardless of its accuracy, may further damage our business by affecting our ability
to compete for new business with current and prospective customers.

Interruptions or delays in service from
our outside service providers could impair the delivery of our services and harm our business and reputation.

We depend upon outside service providers to provide
almost all of the on-site services to our customers. The occurrence of unanticipated problems with these third-party service providers
could result in unanticipated interruptions in the delivery of our services. Any significant loss in our ability to communicate or any
impediments to third-party service providers’ ability to provide services to our customers could result in a disruption to our business.
This, in turn, could lead to substantial liability to our customers, customer dissatisfaction, loss of revenue, and a material adverse
effect on our business, our operating results, and financial condition.

We face intense competition, and if we do
not compete successfully against existing and new competitors, we may lose market share and suffer losses.

The PRC home appliance and housekeeping services
industries are highly competitive, and we compete with a