Company: CRD-A
Filing Date: 2025-03-03
Form Type: 10-K
Source: 0000950170-25-030894
Chunk: 199

Company: CRAWFORD & CO
Filing Date: 2025-03-03
Form: 10-K
Item: Item 7
Chunk 199
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    168,357

    $
    143,353

    17.4
    %
     
    $
    162,685

    13.5
    %

    Europe

    100,702

    92,130

    9.3
    %

    100,233

    8.8
    %

    Australia

    88,988

    89,479

    (0.5
    )%

    89,466

    (0.0
    )%

    Asia

    24,466

    23,289

    5.1
    %

    24,773

    6.4
    %

    Latin America

    36,094

    34,142

    5.7
    %

    40,924

    19.9
    %

    Total International Operations Revenues before Reimbursements
     
    $
    418,607

    $
    382,393

    9.5
    %
     
    $
    418,081

    9.3
    %

Revenues before reimbursements from our International Operations segment totaled $418.6 million in 2024, compared with $382.4 million in 2023. This increase was primarily due to increases in the U.K., Europe, Asia, and Latin America. The change in exchange rates increased our International Operations segment revenues by approximately 0.2%, or $0.5 million, for 2024 as compared with 2023. Absent foreign exchange rate fluctuations, International Operations segment revenues would have been $418.1 million for 2024. There was an increase in segment unit volume, measured principally by cases received, of 2.8% for 2024, compared with the 2023 period. There was a net decrease in high-frequency, low-severity cases of 11,250 or (2.3%), driven primarily by fewer high-frequency, low-severity cases in the U.K., partially offset by an increase in high-frequency, low-severity cases in Brazil. There was also an increase in higher-value third-party administration claims in the U.K, which led to a 2.7% increase in revenue for 2024, compared with the 2023 period. Changes in product mix and in the rates charged for those services accounted for a 1.5%