Company: BPOPM
Filing Date: 2025-03-25
Form Type: DEF 14A
Source: 0001140361-25-010189
Chunk: 48

Company: POPULAR, INC.
Filing Date: 2025-03-25
Form: DEF 14A
Chunk 48
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3, while maintaining strong credit quality metrics. Non-performing loans reflected a decrease of $7 million, which resulted in a reduction in the NPL ratio from 1.02% in 2023 to 0.95% in 2024. |

| • | Expanded BPPR’s customer base to over 2 million unique customers, with an additional 12,000 customers gained during 2024, and achieved year-over-year net promoter score improvements across all regions. |

| • | Oversaw the implementation of a new capital planning process, leading to a new common stock repurchase program of up to $500 million, the repurchase of approximately $217 million in shares of common stock in connection therewith during 2024, and a 13% increase in the quarterly dividend. |

| • | Actively participated in investor conferences and roadshows effectively increasing engagement with the investor community and supporting the transition of the new CFO. |

| • | Spearheaded the successful progress of the Transformation program by focusing efforts across various workstreams and began to see benefits through completed releases that introduced new processes or solutions to customers and employees. |

| • | Continued to strengthen the Corporation’s risk management and governance processes by making important investments in first- and second-line risk capabilities, including establishing a new Business and Risk Controls Division and enhancing governance processes. |

| • | Enhanced CEO succession readiness and executed several organizational changes designed to strengthen the organization and provide development opportunities to leaders. |

| • | Supported several talent development efforts including a new Executive Development Program and accelerated development programs designed to upskill employees in technology related functions. |

| • | Guided Popular’s $10.8 million investment in our communities, encompassing corporate donations, financial inclusion and entrepreneurship programs, and contributions through our Puerto Rico and US foundations. |

| Jorge J. García, Executive Vice President & CFO |     | 125% of target earned |

| • | Led the execution of capital actions, including the increase of 13% in quarterly dividends to $0.70 per share and the repurchase of approximately $217 million in shares of common stock during 2024 under a new common stock repurchase authorization of up to $500 million. |

| • | Led efforts to continue to enhance off balance sheet liquidity sources including the efforts for the approved merger of Banco Popular de Puerto Rico and its wholly-owned auto lending and leasing subsidiary while also maintaining robust capital levels; ending the year with a Tier 1 Common Equity Ratio of 16%. |

| • | Led the