Company: CRD-A
Filing Date: 2025-03-03
Form Type: 10-K
Source: 0000950170-25-030894
Chunk: 37

Company: CRAWFORD & CO
Filing Date: 2025-03-03
Form: 10-K
Item: Item 1B
Chunk 37
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    %

    418,080

    9.3
    %

    Broadspire

    388,074

    355,650

    9.1
    %

    388,074

    9.1
    %

    Platform Solutions

    173,671

    225,459

    (23.0
    )%

    173,671

    (23.0
    )%

    Total revenues before reimbursements

    1,292,510

    1,267,131

    2.0
    %

    1,293,331

    2.1
    %

    Reimbursements

    48,460

    49,788

    (2.7
    )%

    48,289

    (3.0
    )%

    Total Revenues
     
    $
    1,340,970

    $
    1,316,919

    1.8
    %
     
    $
    1,341,620

    1.9
    %

Excluding foreign currency impacts, consolidated revenues before reimbursements increased $26.2 million, or 2.1%, for 2024. Revenues from the North America Loss Adjusting segment increased in 2024 primarily due to an increase in U.S. Global Technical Services. Revenues from the International Operations segment increased due to increases in the U.K., Europe, Asia and Latin America. Revenues from the Broadspire segment increased due to increases in Claims and Medical Management. Revenues from the Platform Solutions segment decreased due to a reduction in our Networks and Contractor Connection service lines. 

Overall, there was a decrease in cases received of (2.7)% in 2024 compared with 2023. Within our North America Loss Adjusting segment, the reduction in cases received for 2024 was primarily due to the loss of a customer in the Contractor Connection service line in Canada. Cases within our International Operations segment increased, due primarily to increases in Latin America related to high-frequency, low-severity cases, and Australia, which had an increase in weather-related cases compared to the prior year. There was a slight increase in cases within our Broadspire segment due to an increase in Medical Management referrals, partially offset by an increase in the prior year of 24,700 takeover claims for disability clients within Claims Management. Within our Platform Solutions