Company: ZCARW
Filing Date: 2025-06-30
Form Type: 10-K
Source: 0001213900-25-059675
Chunk: 4

Company: Zoomcar Holdings, Inc.
Filing Date: 2025-06-30
Form: 10-K
Item: Item 1
Chunk 4
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 refer to a scheduled
trip or other vehicle use case (e.g., booking a car for a three-day leisure outing) as a “trip,” and a trip arranged
through our platform as a “booking.” We consider a trip booking process to be complete when a Guest selects a listed
vehicle for a trip and pays Zoomcar the upfront portions of the total trip fees, as further described under the heading “Payments/Revenues”
below. Guests can view upcoming and past bookings within our app and can also extend or modify bookings through the platform (with associated
fees, as applicable). Guests can also start and end bookings remotely from their mobile app and have opportunities to accumulate or redeem
rewards and incentives associated with trips they complete with booked vehicles, as further described below.

Trips

Once a Guest has booked
a vehicle, the Guest receives information from our platform to access the vehicle and start their trip. To access the booked vehicle,
the Guest most commonly unlocks the booked car through a keyless entry process connected to the in-vehicle hardware installed on the
Host vehicle. Our mobile apps enable Guests and Hosts to communicate via messenger and email as necessary to coordinate any logistical
details or answer any other related question. Once a trip is complete, the Guest must return the booked car in the same condition as
when the trip commenced and pay any additional associated fees that were not due upon booking, such as fuel charges or vehicle damage
penalties.

2

Payments/Revenues

Guests pay Zoomcar certain
fees upon booking a vehicle. These fees typically include an “upfront booking fee” (less any applicable discounts and credits),
a trip protection fee and a platform convenience fee. Other charges, such as fuel refilling or vehicle damage related charges, if incurred,
are paid by Guests upon trip completion. We currently accept online payments via credit card debit card, online banking, and digital
payment alternatives such as UPI (in India) and other digital wallet platforms. We plan to accept additional forms of payment as new
digital payment modes become available in our market.

We refer to the total payment
from a Guest in respect of a completed trip as the “Gross Booking Value” or “GBV”; we use “Average Transaction
Value,” or “ATV,” to refer to the average GBV per booking during a particular time period and “booking days”
to refer to the total days (24 hours, measured in minutes) during a given measurement period that one or more vehicles on our platform