Company: TCMFF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0001104659-25-019133
Chunk: 81

Company: TELECOM ARGENTINA SA
Filing Date: 2025-02-28
Form: 20-F
Item: Item 4
Chunk 81
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 provide a collaborative and secure space.
In terms of impact, 20 proof-of-concepts were conducted, including the development of bots to reduce calls and optimize the time spent on each call, as well as document and sentiment analysis. These initiatives not only automate complex operational processes, saving time and resources, but also improve the personalization of customer service by interpreting all the data in our conversational channels. The approach includes a FinOps framework to optimize resources and ensure the efficient and ethical deployment of this transformative technology.
Enabling Platform:
Automation Platform:
In line with our strategic business objectives and the major market shifts, our primary emphasis lies in the comprehensive automation of end-to-end processes and the vision of transitioning from a system per service to a common system for multiple services. This initiative is designed to improve operational efficiency, particularly in the area of day-to-day internal tasks related to network and infrastructure operations.
In 2023 we started integrating two key components: CloudValley, our collaborative self-service portal facilitating infrastructure management, and TAMBO, our Network Management Automation Platform. This strategic integration aims to synergize the capabilities of both tools, with a dedicated focus on delivering a seamless and efficient experience. Throughout 2024, the automation platforms had a significant impact on our business. We were able to eliminate more than 1,000 hours of manual work, optimizing time and resources. We reached more than 600 active users, of which more than 100 were consolidated as builders, fostering a culture of innovation and autonomy. In addition, we accumulated a total of more than 550 implemented automations, promoting more efficient and scalable processes throughout the operation.

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PART I - ITEM 4 INFORMATION ON THE COMPANY   TELECOM ARGENTINA S.A.
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Open Gateway and OpenXpand:
In 2023, the GSMA launched the global mobile industry initiative, which proposes that mobile operators around the world can expose their network services through standardized APIs so that developers can build new applications or scalable and simple solutions. These APIs can be integrated into existing business flows. 
As of the date of this Annual Report, we have successfully developed and certified five APIs: SIM SWAP; Number Verification; Device Status; Device Location and Device Location Retrieval. 
Additionally, in 2024, we began monetizing some applications, further validating the concept that all platforms we build are designed for market exposure. This model is supported by OpenXpand, a platform specifically designed to expose these APIs. OpenXpand facilitates the monetization of networks through