Company: AWK
Filing Date: 2025-02-19
Form Type: 10-K
Source: 0001410636-25-000022
Chunk: 22

Company: American Water Works Company, Inc.
Filing Date: 2025-02-19
Form: 10-K
Item: Item 1
Chunk 22
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 summary of the Regulated Businesses’ operating revenues and the number of customers the Company serves, by type of service, for and as of the year ended December 31, 2024:

Operating Revenues (in millions)Number of Customers (in thousands) Water (a)WastewaterTotal% of TotalWaterWastewaterTotal% of TotalNew Jersey$990 $61 $1,051 24.5 %672 70 742 20.9 %Pennsylvania872 167 1,039 24.2 %688 115 803 22.6 %Missouri487 21 508 11.8 %485 24 509 14.4 %Illinois359 73 432 10.1 %300 77 377 10.6 %California342 4 346 8.1 %191 3 194 5.5 %Total—Top Five States (b) 3,050 326 3,376 78.6 %2,336 289 2,625 74.0 %Other (c)883 37 920 21.4 %881 40 921 26.0 %Total Regulated Businesses$3,933 $363 $4,296 100.0 %3,217 329 3,546 100.0 %

(a)Includes other operating revenues consisting primarily of miscellaneous utility charges, fees and rents.

(b)The Company’s “Top Five States” are determined based upon operating revenues.

(c)Includes the Company’s utility operations in the following states: Georgia, Hawaii, Indiana, Iowa, Kentucky, Maryland, Tennessee, Virginia and West Virginia and other revenue attributable collectively to the Regulated Businesses.

Customers

The Company’s Regulated Businesses have a large and geographically diverse customer base. A customer is defined as a person, business, municipality or any other entity that purchases the Company’s water or wastewater services as of the last business day of a reporting period. One single customer may purchase the Company’s services for use by multiple individuals or businesses. Examples of these customers are homes, apartment complexes, businesses and governmental entities.

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Table of Contents

The vast majority of the Company’s regulated water customers are metered, which allows the Company to measure and bill for its customers’ water usage, typically on a monthly basis. The Company employs a variety of methods of customer meter