Company: CNDT
Filing Date: 2025-02-19
Form Type: 10-K
Source: 0001677703-25-000029
Chunk: 4

Company: CONDUENT Inc
Filing Date: 2025-02-19
Form: 10-K
Item: Item 1
Chunk 4
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 global business process services industry to be $210 billion in 2024, according to third-party industry reports. Many industry analysts and advisors place us as a leader across several segments in this large, diverse and growing market.

Ongoing competitive pressures and increasing demand for further productivity gains have motivated businesses and government organizations to outsource elements of their day-to-day operations to accelerate performance and improve end-user experience. As a result, our clients have become more focused on their core businesses and the range of outsourced activities has expanded. Increasing globalization has also required many companies to optimize cost structures and engage AI-enabled business process solutions to retain competitiveness.

Conduent is unique in that we have solutions that span the end-to-end value chains of our clients. This means that our clients can partner with us to support more of their business processes than other providers. We are recognized by independent industry analysts as a leader for many of these solutions.

CNDT 2024 Annual Report5

•Industry Analyst Accolades:

•NelsonHall Multi-Process HR Transformation NEAT 2024 – Leader(Focus Areas: Overall, Efficiency, North America, Europe, Multi-Country, Large Enterprise)

•ISG Provider Lens Contact Center - Customer Experience Services US and Europe 2024 – Leader(Focus Areas: Digital Operations, Intelligent Agent Experience, Intelligent CX (AI & Analytics); also a Leader in Digital Operations (Global)

•NelsonHall Healthcare Payer Operations Transformation NEAT 2024 – Leader (Focus Areas: Overall, Care Management & Wellness Services, Care Management Suitability, Claims Management Administration, Member Engagement Services & Enrollment, Provider Management Administration & Network Management)

•Market Position:

•Everest Group BPS Top 10 2024 - #8

•Gartner Market Share IT Services 2023 - BPO, Worldwide - #13

Segments

We organize, manage and report our business through three reportable segments:

Commercial: Our Commercial segment provides business process services that span our clients’ business processes end-to-end from the front-office to the back-office for a variety of commercial industries. These solutions are both cross-industry and industry-specific in nature. Across the Commercial segment, we operate on our clients’ behalf to deliver mission-critical solutions and services to reduce costs, improve efficiencies and enable revenue growth for our clients and better experiences for their consumers and employees. Our Commercial segment is our largest segment, with segment revenue for 2024 of $1,606 million, representing 50.6% of our total revenues excluding divest