Company: BBVXF
Filing Date: 2025-05-01
Form Type: 6-K
Source: 0001193125-25-108558
Chunk: 15

Company: BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
Filing Date: 2025-05-01
Form: 6-K
Chunk 15
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 in cases where a client of                                                                                                                                 
 the Parties is benefiting from a temporary promotional condition related to acquiring services at the time this commitment enters into force, the provision contemplated in section 9.1 above shall refer to the commercial conditions agreed to apply 
 once the promotional condition has expired. In such cases, the adjustment of commercial conditions to                                                                                                                                                  |

This English version is a translation of the original in Spanish for information purposes only. In case of discrepancy, the Spanish original will prevail.

| those agreed for application following the end of the temporary promotion shall not constitute a breach of this 
 commitment.                                                                                                     |

| 10. | Reporting channel for incidents related to the Commitments |

| 10.1. | BBVA undertakes to make available to clients the usual customer service channels of the Parties to resolve incidents                                                                                                                         
 related to the implementation of the Commitments during their term, in particular those set out in sections 5 and 8. In this regard, the channels include: (i) in-person service at physical branches;                                       
 (ii) telephone service (call center); (iii) customer service department; and (iv) customer ombudsman. For these purposes, BBVA shall inform clients of the availability of these channels via the website and through visible information at 
 the branches.                                                                                                                                                                                                                                |

| 10.2. | BBVA shall submit to the Competition Directorate a semi-annual report summarizing the incidents received through the                                                                                                                                   
 channels referred to in section 10.1 arising from the implementation of the Commitments, specifically classifying those incidents related to sections 5 and 8 of the Commitments. BBVA undertakes to have available the incidents received through the 
 channels referred to in section 10.2 so that they can be sent to the Competition Directorate if requested.                                                                                                                                             |

| 11. | Monitoring of compliance with the Commitments |

| 11.1. | BBVA shall cooperate with the CNMC to demonstrate proper compliance with the Commitments. For these purposes, and      
 independently of any information requests that the CNMC may issue, BBVA undertakes to carry out the following actions: |

| a. | Vulnerable Clients: |

| - | Creation of the Vulnerable Clients Account within two months following the Acquisition of Control. |

| - | Send the communication provided for in section 2.1 to clients for whom sufficient information is available, and inform                                 
 the remaining clients through the means provided for in section 2.1, within