Company: CRD-A
Filing Date: 2025-03-03
Form Type: 10-K
Source: 0000950170-25-030894
Chunk: 196

Company: CRAWFORD & CO
Filing Date: 2025-03-03
Form: 10-K
Item: Item 7
Chunk 196
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 from new and existing clients, and pricing increases. There was a decrease in revenues in Canada in 2024, compared with 2023, due to the decrease in Contractor Connection cases. 

25

Revenue variance components for our North America Loss Adjusting segment for the year ended December 31, 2024 are summarized as follows:

    2024 Period compared to 2023 Period Ending:
     
    December 31

    Decrease in cases received

    (12.4
    )%

    Decrease due to foreign currency exchange rates

    (0.5
    )%

    Contractor Connection Canada high-frequency, low-severity case reduction

    12.9
    %

    Change in product mix and rates

    2.8
    %

    Increase in Revenues before Reimbursements

    2.8
    %

Reimbursed Expenses Included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our North America Loss Adjusting segment, which are included in total Company revenues, were $8.6 million in 2024 compared with $9.8 million in 2023. The decrease was due to a decrease in mileage reimbursements. 

Case Volume Analysis

North America Loss Adjusting segment unit volumes by geographic region, measured by cases received, for 2024 and 2023 were as follows: 

    Year Ended December 31,
     
    2024

    2023

    Variance

    U.S.

    145,516

    145,957

    (0.3
    )%

    Canada

    97,308

    131,255

    (25.9
    )%

    Total North America Loss Adjusting Cases Received

    242,824

    277,212

    (12.4
    )%

Overall, there was a decrease in cases of (12.4)% in 2024, compared with 2023. The slight decrease in U.S. case volumes in 2024 was due to higher weather-related activity in the prior year partially offset by an increase in U.S. Global Technical Services. There was a decrease in cases in Canada in 2024 primarily due to 35,800 less high-frequency, low-severity Contractor Connection cases related to the loss of a customer, as compared with 2023. 

Direct Compensation, Fringe Benefits & Non-Employee Labor

The most significant expense in