Company: OTSA
Filing Date: 2025-01-28
Form Type: DRS
Source: 0001213900-25-007614
Chunk: 173

Company: OTSAW Ltd
Filing Date: 2025-01-28
Form: DRS
Chunk 173
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” to engage and recruit additional distributors and channel partners. The program is set up to provide marketing, product set -up, product servicing and maintenance training to our distributors and channel partners, with the goal of enabling our distributors to become an extension of our sales and marketing, customer support, and product maintenance efforts. The program also provides the mechanism for seamless coordination of our in -housetechnical support for our distributors and channel partners and ensures reliable knowledge and know -howtransfer in order to optimize the quality of the on -sitecustomer and product support by our distributors. We also pursue strategic alliances with systems integrators and industry leaders across industries that require our technology and solutions. This includes security companies, facilities management companies, or property developer and REITs, to expand our market coverage and marketing channels. We believe working with these partners will accelerate our brand awareness within various industries and provide complementary capabilities and differentiation that will attract new customers while helping us expand our customer base. Service and Maintenance After the sales of our products, we continue to offer high quality support from our operations team including project and service support to our customers and partners globally. Project support is provided to our customers to facilitate the seamless implementation of our products, ensuring that their operations integrate smoothly with our products. Service support is provided to our customers who need assistance with their preventive and corrective maintenance requirements. Customers leasing our products through RaaS will receive service support that covers both preventive and corrective maintenance throughout the full term of the lease. Customers who directly purchase our products enjoy a one -yearwarranty and will receive service support that covers corrective maintenance for the first year following purchase. These customers can also purchase an additional year of warranty coverage in conjunction with their initial purchase of our products. Thereafter, they have an option to purchase a service contract tailored to their needs. Our operations support is provided globally to our customers either by (i) Otsaw personnel at our Singapore headquarters and European regional center, or (ii) regional distributors in regions or countries where we do not have a regional center or operational presence. 106

For the financial years ended April 30, 2024 and 2023, we derived approximately 79.3% and 77.6% of our total revenues from service and maintenance, respectively. We are in the process of building our global help desk (“Global Help Desk”) at our Singapore headquarters. The Global Help Desk will provide technical support for requests from our European regional center, the United States regional center, direct customers, and regional distributors. The Global Help