Company: HBCYF
Filing Date: 2025-02-20
Form Type: 20-F
Source: 0001089113-25-000040
Chunk: 47

Company: HSBC HOLDINGS PLC
Filing Date: 2025-02-20
Form: 20-F
Chunk 47
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                                                                | How we govern ESG                                                                                                            | Read more on our approach to ESG governance andhuman rights                                                                                                |        |                     | Page72Page73     |
| Human rights disclosures                                                      |                                                                                                                              |                                                                                                                                                            |        |                     |                  |
| How our ESG ambitions link toexecutive remuneration                           | Read more on our ESG ambitions embedded in executiveremuneration                                                             |                                                                                                                                                            |        | Page20Pages314to331 |                  |
| ESG DataPack                                                                  | Detailed ESG information                                                                                                     | Our ESG Data Pack provides more granular ESGinformation, including the breakdown of our sustainablefinance and investment progress, and complaints volumes |        |                     | www.hsbc.com/esg |

| 22 | HSBC Holdings plcAnnual Report on Form 20-F |

Strategic Report

Responsible business culture We have a responsibility to help protect our customers, our communities and the integrity of the financial system. Employee matters We are building a responsible business culture that values difference, takes responsibility, seeks different perspectives and upholds good standards of conduct. There may be times when our colleagues need to speak up about behaviours in the workplace and in the first instance we encourage colleagues to speak to their line manager. Our annual employee survey showed that 85 % of colleagues have trust in their direct manager. HSBC Confidential is our whistleblowing channel, which allows colleagues past and present to raise concerns confidentially and, if preferred, anonymously (subject to local laws). Our Snapshot survey showed that 80 % of colleagues feel able to speak up when they see behaviours they consider to be wrong. Our inclusion index measures our colleagues’ sense of belonging and psychological safety within the organisation, and in 2024 this remained unchanged at 78 %. To help address under-representation across our colleague base, we have an ambition to achieve a 35% representation of women in senior leadership roles (classified as those at band 3 and above in our global career band structure) by 2025 1 . We remain on track, having achieved 34.6 % in 2024. We have an ambition to increase our Black heritage senior leader representation in both the UK and US combined to 3.4% by 2025 1 . In 2024 we maintained our position at 3.0% . Our hiring practices are merit-based, and we seek to ensure that every candidate, regardless of their identity and background, has an equal opportunity to demonstrate their skill and potential. We have identified specific Group-