Company: G
Filing Date: 2025-03-03
Form Type: 10-K
Source: 0001398659-25-000035
Chunk: 21

Company: Genpact LTD
Filing Date: 2025-03-03
Form: 10-K
Item: Item 1
Chunk 21
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 technology, software, digital platform, electronics, semiconductor, enterprise technology, media, services and hospitality sectors. The core operations services we provide to these clients include industry-specific solutions for trust and safety, advertising sales support, customer and user experience, customer care support and supply chain management.

Our manufacturing clients include companies in the aerospace, automotive and mobility, chemicals, energy, electric vehicles and batteries, industrial machinery, materials transportation and logistics, oil and gas and utilities sectors. Our core operations solutions for these clients include industry-specific solutions for supply chain management, direct and indirect procurement, logistics, field, aftermarket support and engineering services.

Revenues from our High Tech and Manufacturing segment in 2024 were $1.79 billion, representing 37% of our 2024 net revenues.

Our clients 

We serve more than 800 clients across many industries and geographies. Our clients include some of the biggest brands in the world, many of which are leaders in their industries, including about a quarter of the Fortune Global 500, as well as smaller, emerging companies that are disrupting their industries.  

Our contracts with clients for Digital Operations services often take the form of a master services agreement ("MSA"), which is a framework agreement that we then supplement with statements of work ("SOWs") or other service level agreements, such as supplements, work orders, purchase orders or business services agreements. These SOWs and other service level agreements cover in more detail the type of work to be performed and the associated amounts to be billed. For our Data-Tech-AI services, we typically enter into software-as-a-service and/or consulting agreements with our clients depending on the scope of the services to be performed. For more about our contracting frameworks, see Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations—Overview—Net Revenues.” 

Partnerships and alliances

We continue to invest in and expand our strategic alliances with companies whose services and solutions complement ours. As we develop new advanced technology solutions for our clients, we partner closely with many market-leading technology players, as well as with emerging innovators, to develop solutions that we can embed into our offerings or jointly bring to market.

Our alliances generally fall into one of the following categories: 

•    Strategic, go-to-market partnerships

•    Deal-specific relationships to jointly solve a specific issue for a client

•    Reseller arrangements to provide third party partner software and cloud solutions

•    Digital and other “white label” embedded technology-based relationships

We believe these