Company: OTSA
Filing Date: 2025-06-09
Form Type: F-1
Source: 0001213900-25-052720
Chunk: 36

Company: OTSAW Ltd
Filing Date: 2025-06-09
Form: F-1
Chunk 36
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 in -housecustomer support and product maintenance service, we have partnered with third parties, including our distributors and Swisslog Healthcare’s personnel, to perform some or all of the servicing and maintenance on our products. However, we have no experience providing maintenance and servicing at a large scale. Our direct customers and distributors may also depend on our in -housecustomer support and product service team to resolve technical and operational issues relating to the integrated software and hardware underlying our products. Although our distributors are required by their agreement with us to provide initial maintenance and support to the end -usercustomers, our customer support team and product service team is also mandated to provide training, general support, and technical solutions to support the distributors. In addition, the RaaS subscription model will require us to cover costs relating to the servicing and maintenance of our products which are leased directly to our customers. Customer behavior and usage may result in higher -than -expectedmaintenance and repair costs. Moreover, if RaaS customers do not pay the subscription fee while the units are out of service, there could be an adverse impact on our financial condition and operating results. As we continue to grow, additional pressure may be placed on our in -housecustomer support and product service team, and we may be unable to respond quickly enough to accommodate short -termincreases in customers’ and distributors’ demand for technical support. We also may be unable to modify the future scope and delivery of our technical support to compete with changes in the technical support provided by our competitors. Increased customer demand for support, without corresponding revenue, could increase costs and negatively affect our operating results. If we are unable to successfully address the service requirements of our customers or we establish a market perception that we do not maintain high -qualitysupport, we may be subject to claims from our customers and distributors, including loss of revenue or damages, and our business, prospects, financial condition and operating results may be materially and adversely affected. 18 Furthermore, with the increase in sales and market share of our product, we anticipate expanding our customer service team and recruiting more distributors and service partners. However, we may not be able to enter into acceptable arrangements with such distributors or third -partyservice providers. The distributors and service providers will initially have limited experience in servicing our products, especially our complex AMR systems. If the distributors and service providers are unable to handle the technical issues in relation to servicing our products, we would be required to provide such services directly, which would significantly increase our capital expenditures and personnel costs. We would also be required to recruit