Company: OTSA
Filing Date: 2025-07-07
Form Type: F-1/A
Source: 0001213900-25-061733
Chunk: 197

Company: OTSAW Ltd
Filing Date: 2025-07-07
Form: F-1/A
Chunk 197
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 “Otsaw Partner Program” to engage and recruit additional distributors and channel partners. The program is set up to provide marketing, product set -up, product servicing and maintenance training to our distributors and channel partners, with the goal of enabling our distributors to become an extension of our sales and marketing, customer support, and product maintenance efforts. The program also provides the mechanism for seamless coordination of our in -housetechnical support for our distributors and channel partners and ensures reliable knowledge and know -howtransfer in order to optimize the quality of the on -sitecustomer and product support by our distributors. Service and Maintenance After the sales of our products, we continue to offer high quality support from our operations team including project and service support to our customers and partners globally. We provide comprehensive project support to ensure the seamless implementation of our products, including planning, mapping, system and infrastructure setup, testing, and commissioning. Our service support ensures the optimal performance of the robot fleet through comprehensive and non -comprehensiveservice and maintenance packages. These tailored preventive and corrective maintenance solutions include routine inspections, software and system updates, as well as hardware repairs and replacements. Customers leasing our products through RaaS receive full -servicesupport, including preventive and corrective maintenance, for the entire lease duration. Those who purchase our products benefit from a one -yearwarranty covering software and hardware defects in material and workmanship, with the option to extend coverage for an additional year at the time of purchase. After the warranty period, customers can opt for a customized service contract tailored to their specific needs. As a general estimate, our comprehensive maintenance packages are priced at 10% of the robot cost or total project contract sum. For example, for a hospital project valued at US$5M, the comprehensive maintenance fee would be approximately US$500,000 per year. This ensures ongoing system reliability, optimal performance, and long -termsupport for the deployed robots. Our operations support is provided globally to our customers either by (i) Otsaw personnel at our Singapore headquarters and European regional center, or (ii) regional distributors in regions or countries where we do not have a regional center or operational presence. 118

In relation to service and maintenance contracts, we have several large customers with whom we generated substantial revenue each year, and the composition of our largest customers has changed from year to year. For the six months ended October31, 2024 and 2023, we derived approximately 85.3% and 82.8% of our total revenues