Company: JWEL
Filing Date: 2025-05-09
Form Type: 20-F
Source: 0001213900-25-041556
Chunk: 27

Company: Jowell Global Ltd.
Filing Date: 2025-05-09
Form: 20-F
Item: Item 4
Chunk 27
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its subsidiaries, is a related party of the Company. Since its establishment in 1986, Longrich Group grew to five
manufacturing factories and ten R & D bases in the world. Longrich Group has built a large-scale, flexible and intelligent
production line and manufacturing process around its core business of cosmetics products.

Payment and Fulfillment

Payment

We provide our customers with a number of payment
options including cash on delivery (for selected cities), bank transfers, online payments with credit cards and debit cards issued by
major banks in China, and payment through major third-party online payment platforms, such as Alipay and WeChat Pay.

As part of our marketing efforts, we distribute
cash coupons that can be used by our members to offset the purchase price of our products. Furthermore, our customers can use the account
balances on our platform accumulated from prior product refunds to make future purchases.

Fulfillment

We have established a logistics and delivery network
with nationwide coverage. We have adopted a flexible logistics model supported by our robust and advanced warehouse management system.
We use third-party nationwide and regional delivery companies to ensure reliable and timely delivery.

Our logistics center is strategically located
in Changshu city in Eastern China.

Our warehouse management system enables us to
closely monitor each step of the fulfillment process from the time a purchase order is confirmed and the product stocked in our logistics
centers, up to when the product is packaged and picked up by delivery service providers for delivery to a customer. We closely monitor
the speed and service quality of the third-party merchants that open stores on our platform through customer surveys and feedback from
our customers to ensure customer satisfaction.

Delivery Services

We deliver orders placed on our internet platform
to all areas in China through reputable third-party delivery companies with nationwide coverage, and regional delivery companies. For
delivery to remote regions of China, we use China Post. We generally include the delivery cost in the fulfillment costs, except in rare
instances of bulk orders where we require the purchaser to pay for shipping expenses.

We leverage our large-scale operations and reputation
to obtain favorable contractual terms from third-party delivery companies. In order to reduce the cost of third-party logistics as much
as possible, we usually only sign a year-round agreement with express companies to receive better rates. We regularly monitor and review
the delivery companies’ performance and their compliance with our contractual terms. We typically negotiate and enter into logistics
agreements on an annual basis.

Customer Service

We believe our emphasis on customer service enhances