Company: BBD
Filing Date: 2025-03-31
Form Type: 20-F
Source: 0001292814-25-001244
Chunk: 107

Company: BANK BRADESCO
Filing Date: 2025-03-31
Form: 20-F
Item: Item 4
Chunk 107
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 services that work with one of the two processing centers.
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·                    We hold annual simulation exercises in which our IT center is rendered out of service in order to confirm                  
    that we have effective contingency structures, processes and procedures in place. All these exercises are monitored by our business managers
     and followed by independent audits. In addition to all backup copies of electronic files stored and maintained at our IT center, secondary 
      copies are saved and maintained in the Alphaville processing center, where all the activities related to the development of systems are   
      located. We regularly test the systems and processes in force to ensure compliance with environmental regulations. Data protection aims   
               to ensure the confidentiality, integrity and availability of information in accordance with its level of criticality.            
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·            We have three Network Operation Centers (NOC) within the IT Operations area, responsible for monitoring         
    the environment 24/7 and responding to incidents occurring in service channels, systems, applications and infrastructure.
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·   Our internet systems have a separate infrastructure, enabling different client segments (individuals,
          corporate and staff) to use resources independently, in order to provide better services.      
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·                  The IT structure is also supported by processes implemented in accordance with the ITIL (IT Infrastructure              
    Library) and COBIT (Control Objectives for Information and related Technology). We apply recognized practices for IT service management
       and our system is certified by the ISO 20000 – Service Management; and in particular IT security processes are certified annually   
                                      by the ISO 27000 – Information Security and SOC2 Assurance – Type 2.                                 
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·                       The physical security of the data center (CTI) is maintained by a baffle gate and a double contention                    
    door that isolates the entrance between doors. Video cameras monitor the entrance and internal areas of the data center, which are restricted
                       environments to which access is authorized only by the authentication of passes and vascular biometrics.                  
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·                      If the public energy supply is interrupted, our centers supplied by public energy will have sufficient                  
    capacity to operate independently for 72 hours without ceasing. After this period, operation is dependent upon the amount of fuel available
                                                 to operate the generators that supply electricity.                                            
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 For more information regarding our IT infrastructure, see “Item 16.K Cybersecurity”.
  
56 – Form 20-F 2024 | Bradesco
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