Company: BCDRF
Filing Date: 2025-03-03
Form Type: 6-K
Source: 0000891478-25-000057
Chunk: 179

Company: Banco Santander, S.A.
Filing Date: 2025-03-03
Form: 6-K
Chunk 179
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 number of people we include financially through initiatives, products and services for access and finance. B. Cumulative figure since 2023.

In 2024, we continued to make headway with embedding Group regulations on vulnerable customers and the prevention of overindebtedness in every market where we operate. The aim is to provide a common approach and standards to avoid disparate management between countries. During the last year, bi-monthly working meetings were held with the participation of all local units and the global team to advance in an aligned manner the implementation of the Group's standards on vulnerable customers. We also launched a global training course on vulnerable customers so that all employees consider potential vulnerabilities and are aware of the lines of action in each case. Policies and procedures to manage social risks This section covers the requirement on qualitative information on social risk, specifically, the point on business strategy and processes, for question (c) Grupo Santander oversees ethical factors are properly considered when conducting business. We therefore adhere to several policies, codes and internal rules inspired by the best practices, international conventions and protocols, codes of conduct and guides that are applicable in every area. Our compliance with these policies is a process of continuous improvement. Santander undertakes an annual review of its corporate sustainability policies, which apply to the whole Group. These policies are approved by the Group's board of directors, indicating in the policy the date of the last update. Among the most relevant policies relating to social aspects, are the following: • Responsible banking and sustainability policy It defines Santander's general principles for responsible banking and sustainability, as well as the objectives that the Group voluntarily undertakes with its main stakeholders, including Santander's position on the protection of human rights. This policy includes the main recommendations of the CNMV's Code of Good Governance in this area. The responsible banking and sustainability policy sets out the main processes for making progress in the management and monitoring of the objectives in this area. The policy approved by the board of directors merges the general sustainability policy and the human rights policy to better integrate the objectives of both policies into existing processes. It also facilitates implementation and understanding in a single, simpler and more operational document. • Environmental, social and climate change risk policy This policy sets out Grupo Santander's criteria for investing in entities, and/or providing financial products and/or services to customers involved in the oil & gas, power generation and mining & metals sectors and those arising from businesses engaged in soft commodities. The policy sets out which activities are prohibited, including those activities linked to the commission of serious violations of