Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 16

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 16
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, shareholders and communities. Grupo Santander serves more than 173 million customers worldwide through our unique combination of global scale and local leadership. We are among the top 3 in lending, deposits and mutual funds in most of our core markets. Our diverse customer base includes individuals, SMEs, large corporates, high net worth clients and others, all with varying financial needs and expectations. Our simple, tailor-made products and services, coupled with our multichannel proposition, seek to meet those needs. Santander has over 200 thousand employees and our activities are organized under five global businesses: Retail and Commercial Banking; Digital Consumer Bank; Corporate and Investment Banking; Wealth Management and Insurance; and Payments. We deliver our multichannel customer proposition in the following core markets (some mature, some emerging) in Europe, North America and South America: Spain, Portugal, United Kingdom, Poland, United States, Mexico, Brazil, Chile and Argentina.

| For more details on the value chain, seeSN1.                                                                                                      
 For more details on the distribution of employees by geographical area, seetable1. Employees byregioninSN 7.3. Our progress in figures. Employees |

Our sustainability strategy focuses on issues that are material to Santander, i.e. those that pose the biggest risks to, and create the best opportunity for, and where we can have the biggest impact. This strategy, which is consistent with our double materiality assessment (see section 1.3 ' Materiality assessment' ), has five pillars: 1. Help our customers in meeting their goals in their transition to a low-carbon economy while also managing climate-related risks and impacts.

2. Help our employees develop by promoting an inclusive culture and learning and providing fair working conditions. 3. Contribute to the economic, financial and social development of our communities, with a special focus on education, employability and entrepreneurship. 4. Be a trusted partner to our customers, with products and services that adapt to their needs, while applying responsible practices, supporting their financial inclusion, and protecting their information. 5. Act responsibly through a strong culture, governance and conduct. Our sustainability strategy embeds the Group’s three action lines: Think Value, Think Customer and Think Global to drive business growth and become more resilient to increasing environmental, governance and social risks. → Think Value : Profitable growth makes us resilient and able to withstand shocks, invest in our employees and customer value proposition, support our communities, and create value for our shareholders. → Think Customer : Be the