Company: BCDRF
Filing Date: 2025-03-03
Form Type: 6-K
Source: 0000891478-25-000057
Chunk: 177

Company: Banco Santander, S.A.
Filing Date: 2025-03-03
Form: 6-K
Chunk 177
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4, more than 1.3 million micro entrepreneurs benefited from this financing. We

also continued to make progress in offering investment proposals that promote ESG factors in both Santander Asset Management and Wealth Management & Insurance.

•

### Environmental, social and climate change management
: to address potential negative impacts on society or the environment arising from our financing, the Group's strategy is aligned with our ESCC policy, the Equator Principles and the management of major adverse events (PIAS). In particular, in adopting the Equator Principles, Grupo Santander recognises its responsibility and that of its customers to assess and monitor potential negative social risks that may affect the communities around them.

• Community support: Santander works to address the social needs faced by the societies in which it operates. The main mechanisms are support for education, employability and entrepreneurship, complemented by volunteer programmes, foundations, financial education and response to humanitarian crises.

Finally, our

#### customer
focus is a fundamental lever in integrating social factors into business strategy. We focus on:

•

#### Conduct with customers
: based on the conduct risk management model approved by the compliance and conduct committee. The main processes and instruments encompass the design and marketing of products and services, and the management of complaints and fraud. A key pillar of the Group's strategy in this area is also the identification and management of vulnerable households and businesses, as well as the prevention of over-indebtedness.

•

### Financial inclusion and financial health
: this aspect is essential to contribute to social progress, which is why it is at the top of Santander's agenda. We have the ambition to reach 5 million people targeted by financial inclusion measures between 2023 and 2025.

•

#### Privacy, data protection and cybersecurity
: the Group is strongly committed to compliance with personal data protection regulations throughout its life cycle. In this regard, we have a cybersecurity framework, approved by the board of directors, which includes a Chief Information Security Officer (CISO).

In 2024, we conducted a comprehensive human rights due diligence exercise to: (i) assess the effectiveness of current due diligence policies; (ii) identify and assess actual and potential adverse impacts based on their severity and probability; and (iii) assess the suitability of our communications channels and control measures to prevent, mitigate and remedy adverse impacts

Moreover, the Group's ambition and strategic pillars in the social domain (e.g. contribution to society/community, financial inclusion...) are incorporated in the conduct of strategic exercises such as financial planning. In particular, social