Company: CNCKW
Filing Date: 2025-07-30
Form Type: 20-F
Source: 0001628280-25-036727
Chunk: 146

Company: Coincheck Group N.V.
Filing Date: 2025-07-30
Form: 20-F
Item: Item 4
Chunk 146
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(b)    provide sufficient information to customers;
(c)     take the measures necessary for the protection of customers and the proper provision of services;
(d)    segregate the property of customers from their own property and subject the segregation to regular 
audits by a certified public accountant or audit firm; and
(e)     establish internal management systems to enable the provision of fair and appropriate responses to 
customer complaints, and implement measures for the resolution of disputes through alternative dispute 
resolution proceedings.
With respect to item (b), a CAESP is required to explain certain matters (such as the fact that the crypto 
assets do not constitute Japanese yen or any other foreign currency) to users in advance before conducting crypto 
asset trading for users.
Also, a CAESP is required to provide certain information to users in advance before providing CAES to 
users. Such information includes:
(i)     its trade name and address;
(ii)    its registration number;
(iii)   the content of transactions;

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(iv)   an outline of every crypto asset it handles; and
(v)    its fees and other charges.
Additionally, when a CAESP receives cash or crypto assets from its users, it must provide the users with 
the following information without delay:
(i)     its trading name and registration number;
(ii)    the amount of cash or crypto assets received; and
(iii)   the date of receipt of such cash or crypto assets.
Furthermore, when a CAESP conducts crypto asset transactions with users on an ongoing basis, it must 
provide users, at least once every quarter, with records of its transactions with users, and the balances of the user’s 
cash and crypto assets that are managed by the service provider.
With respect to item (d) above, a CAESP that manages users’ fiat currency and crypto assets must 
segregate such users’ property from its own property. For purposes of fiat currency management, such currency 
must be held in trust with a trust bank or trust company for protection against the CAESP’s bankruptcy. In the area 
of crypto asset management, stringent rules, as set forth below, have been put in place to protect users from losses of 
crypto assets and from the bankruptcy of a CAESP:
•a CAESP must manage users’ crypto assets deposited by users (“Deposited Crypto Assets”) and its
own crypto assets in separate wallets;
•a CAESP must manage at least 95% of the Japanese yen equivalent amount of the total Deposited
Crypto Assets in cold wallets;