Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 152

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 152
---
FCC). In accordance with the established criteria 74 , the Group has no record of any judicial or administrative proceedings in relation to corruption and anti-bribery, nor in relation to anti-money laundering and terrorism financing.

| For more detailed information on this issue, see section4.2.1'Conductstandards'. |

| For more detailed information on this issue, see section4.3.1'CanalAbierto'. |

74 Reference is made in this Sustainability statement to judicial and administrative proceedings that have finalised during 2024 with a firm conviction, sanction or fine against an entity of the Group, which are relevant to the Group due to their materiality.

Annual report 2024 103

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

#### 4.3 Ethical channels
In this section we cover how Santander manages these IRO:

| I+ |     | Protect the confidentiality of users of the bank’s ethical channel and have an effective reporting system in place that follows robust principles and procedures.                                        |
| I- |     | Negative impact on the environment or broader society by failing to implement measures to resolve incidents through complaints or reporting channels or due to a lack of continuous improvement actions. |

4.3.1Canal Abierto Canal Abierto is an anonymous and confidential Grupo Santander channel to report unethical conduct. It protects whistleblowers by expressly prohibiting reprisals or any negative consequence against them. Every unit in the Group administers its own ethical channel in different languages (including the local tongue) according to the common standards set out in the Canal Abierto policy since 2020. Minimum standards applicable to all channels include subsidiary CEO endorsement; communication to employees of the importance of using the channel; information on how incidents have been handled and lessons learned; easy access to the channel and anonymity (if desired); external platforms to receive reports according to best practice; mechanisms to manage conflicts of interest in internal investigations of reports; and regular internal audits. The board of directors approved the Canal Abierto policy and the related usage and operation procedure, and brought the Banco Santander channel under the Chief Compliance Officer's direct remit. These policies and procedures are available to Group employees and stakeholders on our corporate website and the Canal Abierto platform. Canal Abierto is available to employees on Santander Now (Intranet) and to any Banco Santander