Company: XTKG
Filing Date: 2025-04-25
Form Type: 20-F
Source: 0001213900-25-035626
Chunk: 10

Company: X3 Holdings Co., Ltd.
Filing Date: 2025-04-25
Form: 20-F
Item: Item 3
Chunk 10
---
 the future or otherwise have an adverse
effect on our business, results of operations and financial condition.

Any failure to offer high-quality customer
support may adversely affect our relationships with our customers.

Our ability to retain existing
customers and attract new customers depends on our ability to maintain a consistently high level of customer service and technical support.
Our customers depend on our service support team to assist them in utilizing our services effectively and to help them to resolve issues
quickly and to provide ongoing support. If we are unable to hire and train sufficient support resources or are otherwise unsuccessful
in assisting our customers effectively, it could adversely affect our ability to retain existing customers and could prevent prospective
customers from adopting to our services. We may be unable to respond quickly enough to accommodate short-term increases in demand for
customer support. We also may be unable to modify the nature, scope and delivery of our customer support to compete with changes in the
support services provided by our competitors. Increased demand for customer support, without corresponding revenue, could increase our
costs and adversely affect our business, results of operations and financial condition. Our sales are highly dependent on our business
reputation and on positive recommendations from customers. Any failure to maintain high-quality customer support, or a market perception
that we do not maintain high-quality customer support, could adversely affect our reputation, business, results of operations and financial
condition.

Incorrect or improper implementation or
use of our services could result in customer dissatisfaction and negatively affect our business, results of operations, financial condition,
and growth prospects.

Our services are deployed
in a wide variety of increasingly complex technology environments, including on premises, in the cloud or in hybrid environments. We believe
our future success will depend on our ability to elevate the sales of our services for use in such deployments. We must often assist our
customers in achieving successful implementations of our services, which we do through our professional consulting and technical support
services. If our customers are unable to implement our services successfully, or unable to do so in a timely manner, customer perceptions
of our services may be harmed, our reputation and brand may suffer, and customers may choose to cease usage of our services or not to
expand their use of our services. Our customers may need trainings in the proper use of and the variety of benefits that can be derived
from our services to maximize their benefits. If our services are not effectively implemented or accurately used as intended, or if we
fail to adequately train customers on how to efficiently and effectively use our services, our