Company: HBCYF
Filing Date: 2025-02-20
Form Type: 20-F
Source: 0001089113-25-000040
Chunk: 22

Company: HSBC HOLDINGS PLC
Filing Date: 2025-02-20
Form: 20-F
Chunk 22
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 We also continued to work towards meeting our ethnicity ambitions. – Digital accessibility is important to us. We are using the power of technology to help provide a great digital experience for our customers and employees, including people with disabilities and those who are neurodivergent. We also expanded our efforts to support customers with disabilities in our branch spaces. Act responsibly – We have strengthened our AI governance processes to help ensure the responsible development and use of AI and launched www.hsbc.com/ai to increase the transparency of our AI strategy with clients and investors. – We continued to develop our understanding of our salient human rights issues. In 2024, we focused on our approach to human rights risk management relating to the goods and services we buy from third parties and in respect of our business customers.

| HSBC Holdings plcAnnual Report on Form 20-F | 7 |

Who we are HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to be the preferred international financial partner for our clients.

Our global In 2024, we served around 41 million customers worldwide through a network covering 58 countries and territories. reach Approximately 41m Customers bank with us We employ approximately 211,000 Full-time equivalent staff Assets of $ 3.0 tn Operations in 58 Countries and territories Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organisations. We aim to connect them to opportunities and help them to achieve their ambitions. For further details of our customers and approach to geographical information, see page 94 .

Our global In 2024, we served our customers through three global businesses, which focused on delivering growth in areas where we have distinctive capabilities and have significant opportunities. Our 2024 operating segment results are presented on this basis. Effective 1 January 2025, the Group will operate through four new businesses which are detailed on page 8 . businesses in 2024 Wealth and Personal Banking (’WPB’) WPB helped millions of our customers look after their day-to- day finances and manage, protect and grow their wealth. For further details, see page 29 . Commercial Banking (‘CMB’) Our global reach and expertise helped domestic and international businesses around the world unlock their potential. For further details, see page 31 . Global Banking and Markets (’GBM’) GBM provided a comprehensive range of financial services and products to corporates, governments and institutions.