Company: FLYE
Filing Date: 2025-07-15
Form Type: 10-K
Source: 0001213900-25-064293
Chunk: 12

Company: Fly-E Group, Inc.
Filing Date: 2025-07-15
Form: 10-K
Item: Item 1
Chunk 12
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, backrests and locks, among others. We also sell branded apparel.

In addition, we provide performance
upgrades, including high-performance upgrade components for wheels, shock absorbers, brake calipers and carbon fiber body panels, among
others.

8

Fly E-Bike App

We are currently developing
the Fly E-Bike app, which is a management service mobile software for our EVs. We aim to design an app that will bring users a comprehensive
intelligent experience to create a safer and more satisfying riding life. The development of the app is still in its preliminary stage.
We have launched a testing version of the app, which is currently unavailable to our customers. Once development is completed, the app
is expected to include functions such as GPS, navigation, battery and tire pressure management, online shopping, and anti-theft features.

After Sales Services

Our EVs are primarily serviced
through our retail stores, which provide repair, maintenance and bodywork services. Our regular maintenance services include exterior
check, mechanical structure service, motor system check, electrification service, battery maintenance service, tire pressure check and
cleaning services. We also provide other value-added services through our retail stores, including GPS add-on and installation, and theft
reporting.

Warranty Policy

Manufacturer Warranty

We offer a three-month limited
manufacturer’s warranty on all models of our E-bikes, E-motorcycles and E-scooters. The warranty period starts on the day the
product is delivered to the customer. This warranty only covers limited factory defects and minor cosmetic damages. It does not cover
misuse or broken parts caused by the user or by any other events.

Battery Warranty

We also offer a three-month
warranty on battery for any manufacturer defect in material or workmanship. If a battery becomes faulty within the specified warranty
period, we will replace it free of charge.

Fly E-Bike Care

We plan to launch our value-added
Fly E-Bike Care program in the near future, which will function as an insurance policy to provide customers with continuous maintenance
services beyond the warranty period mentioned above. This program will be designed to offer a wider range of coverage than the manufacturer
and battery warranties, including accidental damages caused by customers. Additionally, we intend to add a “Fly E-Bike Care”
feature to our app, which will send maintenance reminders to users based on their driving behavior and mileage.

9

Manufacturing and Assembly

We source substantially all
of our vehicle components from