Company: NEGG
Filing Date: 2025-04-28
Form Type: 20-F
Source: 0001213900-25-036055
Chunk: 65

Company: Newegg Commerce, Inc.
Filing Date: 2025-04-28
Form: 20-F
Item: Item 4
Chunk 65
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 rate in the United States and Canada, as of
December 31, 2024.

We stock and ship the vast majority of our direct
sales products. Fulfillment of orders from our Marketplace is executed by the sellers except for orders shipped through our Shipped by
Newegg services, where the items will be shipped from one of our warehouses.

Our logistics and fulfillment infrastructure and
capabilities include:

  Warehouses. We believe the best approach in serving our customers is to maintain reasonable inventory levels and to ship directly from our own inventory. As of December 31, 2024, we maintained ...  
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  Cooperation with reliable logistics service providers. We capitalize on a robust transportation framework that connects international air and sea transport, domestic over-the-road carriers, and...  

  Virtual fulfillment. We ship certain products to customers directly from vendors and distributors who meet our quality fulfillment standards without going through our warehouses, a practice whi...  
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Our logistics and fulfillment focus on reliable,
efficient, and flexible delivery.

  Reliability. We have a reliable technology platform and order process for our fulfillment operation. Customers can track the shipping status of their purchases through links to our email and/or...  

  Efficiency. We have a well-designed, fully customized, warehousing management software system that is adopted by all warehouses, featuring smart categorization of inventory assortment in variou...  

  Flexibility. Our customers may choose from various date options for order delivery, for which our system will select the most economical shipping method, from basic ground shipping to expedited...  
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Customer Service and Support

We have built our brand on the principle of superior
customer service. We provide high-quality customer service and support throughout our customers’ entire engagement with us, from
purchase to returns.

  Customer service. Our in-house customer service staff are trained to resolve customers’ inquiries as quickly as possible. We currently operate customer service centers in California, Texas, and...  

  Marketplace monitoring. When customers purchase items from our Marketplace sellers, we make them confident that they receive the same level of customer service they expect from our direct sales