Company: BBVXF
Filing Date: 2025-02-27
Form Type: F-4/A
Source: 0001193125-25-037317
Chunk: 745

Company: BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
Filing Date: 2025-02-27
Form: F-4/A
Chunk 745
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 9 cases the customer withdrew their complaint. In 666 complaints, the Ombudsman declined to act in accordance with the regulations governing its remit. As at 31 December 2022, 53 complaints are pending submission of allegations and 90 pending resolution by the Customer Ombudsman. A-657

Complaints and claims managed by the Bank of Spain and the CNMV

Under current legislation, customers or users who are dissatisfied with the response received from the SAC or from the Customer Ombudsman may submit
their claims and complaints to the Market Conduct and Complaints Department of the Bank of Spain, to the CNMV or to the Directorate General for Insurance and Pension Funds, subject to the essential prerequisite of having previously addressed their
complaint or claim to the Institution.

The SAC received a total of 614 claims referred by the Bank of Spain and the CNMV until 31 December
2022. During 2022, taking into account claims that remained pending at the end of the previous year, 607 claims were accepted and resolved.

Note 43 – Subsequent events

There were no significant events worthy of mention subsequent to 31 December 2022.

A-658

Schedule I – Banco Sabadell Group companies Banco Sabadell Group companies as at 31 December 2022 consolidated by the full consolidation method

| Thousand euro                                                                             |     |                                                 |     |                                    |     |                |        |     |          |        |     |         |         |     |              |            |     |              |         |     |                |     |              |             |     |            |         |     |                        |            |     |                    |         |
| Company name                                                                              |     | Line of business                                |     | Registered office                  |     | % Shareholding |        |     |          |        |     |         |         |     |              |            |     | Company data |         |     |                |     |              |             |     | Group      
 investment |         |     | Contribution to        
 reserves or losses in  
 consolidated companies |            |     | Contribution to    
 Group consolidated 
 profit/(loss)      |         |
|                                                                                           |     |                                                 |     |                                    |     | Direct         |        |     | Indirect |        |     | Capital |         |     | Other equity |            |     | Profit/      
 (loss)       |         |     | Dividends paid |     | Total assets |