Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 154

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 154
---
| which led to dismissals                                         |     |     |   393 |
| Dismissals over total headcount                                 |     | 0.2 |     % |

A. Scope includes companies in: Argentina, Brazil, Chile, Spain, Mexico, Poland, Portugal, United Kingdom, United States, Uruguay, Colombia, Peru, Switzerland, Bahamas, and Digital Consumer Bank subsidiaries and SCIB branches. In 2023, reports received were 3,611. The increase in the number of cases received is due to the fact that in 2024 a wider perimeter of business units was taken into account, including banking and non-banking units.

B. Harassment (according to CSRD regulation) is defined as a situation where an unwanted conduct related to a protected ground of discrimination (for example, gender under Directive 2006/54/EC of the European Parliament and of the Council (15), or workplace harassment among others) occurs with the purpose or effect of violating the dignity of a person, and of creating an intimidating, hostile, degrading, humiliating or offensive environment. Over the total communications received in this category, 89% were of workplace harassment. C. It includes reports relative to Anti-money laundering and terrorist financing and sanctions; cybersecurity, gifts and invitations, corruption and bribery, market abuse and antitrust. The Group receive d 14 reports in 2024 regarding corruption, which led to 3 dismissals. D. It includes reports relative to breach of corporate behaviours, labour regulations and serious acts of disrespect. E. It includes reports relative to external fraud, accounting and auditing and any other breach of the Group’s legal or internal regulations, policies or procedures in relation to functional or organizational aspects not mentioned in the categories above. In accordance with the established criteria 75 , the Group: • has no record of any judicial proceedings in relation to incidents of discrimination or violation of fundamental rights. • has no record of cases involving employees that refer to serious human rights incidents.

#### 4.4 Our suppliers
In this section we cover how Santander manages these IRO:

| I+ |     | Promote responsible practices among vendors; engage with them, assess their ESG performance and give them recommendations and tools to improve.             |
| R  |     | Potential risk from failing to ensure the operational resilience of the value chain by assessing vendors’ solvency, reputation and compliance with the law. |

4.4.1Acting responsibly towards suppliers Our outsourcing and third-party management model and third