Company: SLDE
Filing Date: 2025-01-22
Form Type: DRS/A
Source: 0000950123-25-000502
Chunk: 146

Company: Slide Insurance Holdings, Inc.
Filing Date: 2025-01-22
Form: DRS/A
Chunk 146
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. These audits review new business, endorsements, renewals, cancellations and non-renewals. The results are
reviewed with the staff and action is taken to address any perceived needs. This review enables us to optimize the design and pricing of our products as well as our reinsurance program including the purchase of appropriate reinsurance coverage.

Claims

Our claims operations are a core
component of our business strategy and we believe are a key competitive differentiator for us. Our three pillars of focus are customer service, accuracy and efficiency. The claims department is led by our Chief Claims Officer, who has over 30 years
of claims experience. As of December 31, 2023, the claims department consisted of 66 full time employees along with 20 employees in the legal department, including nine staff attorneys and seven paralegals.

We closely manage all aspects of the claims workflow, from processing the initial filing to offering remediation services, as we believe that
it is important to have direct oversight over the claims process. We aim to handle all claims with our employees, and do not intend to outsource our attritional claims functions at any point apart from field adjusting or inspection services, where
we may use outside personnel. In the limited instances where we do not handle claims in-house, such as a high-volume catastrophic event, we use a combination of inside and outside adjusters to perform
examining, field adjusting, special assignments and catastrophe inspection services. These partners have been vetted, approved and trained well in advance and have committed the required resources. We maintain control over the handling process,
reserving and payment authority with the outside support reporting directly to our employees.

We are focused on building a culture of
automation and efficiency. Our claims department benefits from the implementation of workflows where certain actions are triggered based on specific claims events which reduces lower-value administrative tasks and allows for more efficient
decision-making and claims resolution.

We have built a preferred vendor network to provide various mitigation services such as tarping,
water mitigation and tree removal. By pre-negotiating contracts with these vendors, in the event of covered damages, we can accelerate the restoration process while minimizing repair costs. For example, during
Hurricane Ian, we utilized this network to reduce costs and mitigate further damage while improving customer satisfaction. We also maintain constant communication with policyholders to protect them from poor workmanship and fraud, by encouraging
them to use our preferred vendor network.

We have built-in processes and trainings for the
detection and prevention of fraudulent