Company: EJH
Filing Date: 2025-10-30
Form Type: 20-F
Source: 0001213900-25-104179
Chunk: 56

Company: E-Home Household Service Holdings Ltd
Filing Date: 2025-10-30
Form: 20-F
Item: Item 4
Chunk 56
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 the fiscal years ended June 30, 2024 and 2025, respectively. We believe that all services
ordered were successfully delivered.

We operate our business mainly by receiving orders
online and providing the services offline. Our online platform includes our website and WeChat platform. Customers order services and
complete payments online. After our system automatically matches an order to the corresponding service provider, the service provider
receives the order and arranges for a technician/cleaner to deliver the on-site service. We are committed to raising our service quality
and improving the efficiency of our platform operation, which would ultimately improve the customer experience. After the services are
delivered, customers can upload their evaluations on the platform, and our customer service team will follow up with customers and get
their feedback.

We market our brand and services through multiple
channels, both online and offline. Online marketing is mainly done through WeChat events. Offline services are mainly promoted by clients
from communities, institutions, training agencies, and firms through peer-to-peer marketing. We also aim to deliver premium services to
garner strong word-of-mouth referrals and enhance our brand recognition. The number of our registered members increased to more than 5.72
million for the year ended June 30, 2025 from 5.26 million for the year ended June 30, 2024 and approximately 4.45 million for the year
ended June 30, 2023. Registered members are those customers who followed our WeChat official account and provided their profiles, including
their phone numbers or WeChat User IDs. Most of the orders for our services are placed from our registered members; therefore, we believe
that the number of registered members is a key metric for our operations.

We have invested heavily in expanding and upgrading our business. In
2017, we acquired 67% of Fujian Happy Yijia Family Service Co., Ltd. and 100% of Fuzhou Yongheng Xin Electric Co., Ltd. to support the
expansion of our integrated household services and the training of our service providers. In 2021, we entered into equity transfer agreements
to acquire 33% of Fujian Happy Yijia Family Service Co., Ltd. (67% of which was previously owned by us). On June 14, 2022 and July 8,
2022, we and our wholly owned subsidiary, E-Home Hong Kong, entered into an equity transfer agreement with Zhongrun, a limited liability