Company: OTSA
Filing Date: 2025-07-16
Form Type: F-1/A
Source: 0001213900-25-064434
Chunk: 37

Company: OTSAW Ltd
Filing Date: 2025-07-16
Form: F-1/A
Chunk 37
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 Moreover, if RaaS customers do not pay the subscription fee while the units are out of service, there could be an adverse impact on our financial condition and operating results. As we continue to grow, additional pressure may be placed on our in -housecustomer support and product service team, and we may be unable to respond quickly enough to accommodate short -termincreases in customers’ and distributors’ demand for technical support. We also may be unable to modify the future scope and delivery of our technical support to compete with changes in the technical support provided by our competitors. Increased customer demand for support, without corresponding revenue, could increase costs and negatively affect our operating results. If we are unable to successfully address the service requirements of our customers or we establish a market perception that we do not maintain high -qualitysupport, we may be subject to claims from our customers and distributors, including loss of revenue or damages, and our business, prospects, financial condition and operating results may be materially and adversely affected. 19 Furthermore, with the increase in sales and market share of our product, we anticipate expanding our customer service team and recruiting more distributors and service partners. However, we may not be able to enter into acceptable arrangements with such distributors or third -partyservice providers. The distributors and service providers will initially have limited experience in servicing our products, especially our complex AMR systems. If the distributors and service providers are unable to handle the technical issues in relation to servicing our products, we would be required to provide such services directly, which would significantly increase our capital expenditures and personnel costs. We would also be required to recruit and train employees to provide these services, and we may not be able to attract persons with the necessary knowledge or experience to provide these services. Delays in implementing a maintenance and servicing infrastructure may significantly delay new RaaS subscriptions due to smaller than expected maintenance and servicing capacity. In addition, our service and maintenance arrangements may not adequately address the service and maintenance requirements of our direct customers and distributors to their satisfaction, and we, our distributors, or service partners may not have sufficient resources, experience or inventory to meet these service requirements in a timely manner as the volume of products we deliver increases. Even if we, our distributors, and service partners have the sufficient resources and experience needed, we, our distributors, and our partners still may not adequately service or maintain our products. If we are unable to, directly or through our distributors and third -partypartners, roll out and establish a widespread service network, including on -siteservices, customer satisfaction