Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 215

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 215
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.

E. Including days missed due to occupational accident with leave according to the definition provided. Across the entire Group, we accounted for 100 days for occupational illnesses and 0 days for occupational fatalities.

F. Ratio of hours missed due to an occupational accident divided by the total number of theoretical hours worked by employees in the year.

G. Days missed due to occupational accident with leave for every 1,000 theoretical working hours. Hours worked are theoretical. This includes accidents while commuting.

H. In addition, in all units our employees have recorded 16.4 million hours of absence due to health reasons (16.9 million hours in 2023).

Annual report 2024 195

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

SN 7.4 Customers

| 21. Group customersA     |     |             |      |     |             |      |      |
|                          |     |             | 2024 |     |             | 2023 | var. |
| Europe                   |     |  46,820,826 |      |     |  46,293,433 |      | 1%   |
| Spain                    |     |  15,307,491 |      |     |  15,022,877 |      | 2%   |
| United Kingdom           |     |  22,541,474 |      |     |  22,480,761 |      | —%   |
| Portugal                 |     |   2,988,779 |      |     |   2,908,192 |      | 3%   |
| Poland                   |     |   5,978,671 |      |     |   5,877,433 |      | 2%   |
| Others EuropeB           |     |       4,411 |      |     |       4,170 |      | 6%   |
| South America            |     |  80,404,762 |      |     |  73,028,442 |      | 10%  |
| BrazilC                  |     |  69,454,776 |      |     |  62,804,350 |      | 11%  |
| Chile                    |     |   4,311,488 |      |     |   4,