Company: AWK
Filing Date: 2025-10-27
Form Type: 425
Source: 0001193125-25-250758
Chunk: 2

Company: American Water Works Company, Inc.
Filing Date: 2025-10-27
Form: 425
Chunk 2
---
 challenges to existing and new customers and communities © Will remain an active member in the communities it serves, supporting customers and stakeholders with a dedicated workforce and passionate employee base © Investments in infrastructure renewal, resiliency, water quality, technology and growth projects BENEFITS FOR Employees © Will broaden career paths and provide employees with more opportunities to grow, collaborate and contribute to a larger, more dynamic organization © Shared commitment to safety, sustainable growth, operational excellence, superior customer experience and recognition as a toptier employer, all while protecting the environment © Do not anticipate material changes to employee compensation or benefits as a result of the transaction © Both companies value their union partnerships, and all union contracts will continue to be honored in accordance with their current terms

Frequently asked questions How does this merger benefit customers and communities? Together, the combined company will leverage proven strategies from both companies and have an expanded set of resources to help solve water and wastewater challenges for existing and new customers and communities. The combined company will continue to allocate capital to infrastructure renewal, resiliency, water quality, technology and growth projects. There will be no change in customer rates as a result of the merger, and the combined company will be better able to maintain an average customer water bill that is affordable, supporting the economic prosperity of the more than 2,000 communities in which it will operate. What does the merger mean for rates? There will be no change in customer rates as a result of the merger, and the combined company will be better able to maintain an average customer water bill that is affordable, supporting the economic prosperity of the more than 2,000 communities in which it will operate. Will the merger change billing options? Will there be any changes to customer contracts or metered billing? We are operating as usual through close. Customers can continue to pay their bill and manage their account online or via any existing customer service channel in place today. We are committed to making this combination seamless for our customers and communities. Customer contracts will remain in place per the terms of the contract. Will the merger impact customer service? What does this mean for teams serving my business? How do I reach customer service going forward? We are committed to making this combination seamless for our customers. We are operating as usual as we progress to close. Customers can continue to use all existing customer service channels to receive assistance. Following the close of the merger, customers will continue to be supported locally by existing teams. As we work to integrate the two companies, customers will benefit from the combined best practices, knowledge,