Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 131

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 131
---
. The donated shares are meant to help the foundation financially; it can use the dividends to cover some (if not all) of the cost of fulfilling its founding purposes. 66 These include managing the bank's art collection and financing numerous literary, educational, social, cultural and environmental productions and activities, in which the remodelling of the Santander's headquarters on Paseo de Pereda in Santander and our relations with universities in Spain will play an important role.

| For more details, visit the websitefundacionbancosantander.com/es/fundacion/transparencia. |

We have other Santander foundations in countries where we operate (Argentina, the US, Mexico, Portugal, Poland and the UK), which boost the number of initiatives we run. Their focus varies according to local needs; for instance, in Argentina on art and culture; in Portugal on education, inclusion and culture; and in Poland on education for children and young people. Activities from these foundations are aligned with the bank’s community support priorities.

| For more details on our foundations in other countries, visit the websitesesg.santander.pl(Poland),fundacionsantander/argentina(Argentina), andfundacaosantanderportugal.pt(Portugal). |

#### 3.3 Our customers
Our customer-centric approach is a fundamental lever for generating sustainable value 67 , building a digital bank with branches and a multi-channel offering that covers all of our customers' financial needs. We operate through five global business segments that provide services to various types of clients, including individuals, small and medium-sized enterprises, large corporations, and public entities, among others 68 .

This chapter focuses on individual customers who use the products and/or services offered by the Group and establish a contractual relationship with it. Include those clients who, due to their circumstances, may be particularly vulnerable to the marketing of products and services.

Impacts resulting from relationships with corporate clients are discussed in section 3.2.3 of Environmental, Social, and Climate Change Management.

66 For more details, see Note 34 ‘Other equity instruments and own shares' in the 'Consolidated financial statements'.

67 For more information on employee dialogue, see section 1.2 of Dialogue with our stakeholders.

68 The actions outlined in this section are specific to Santander and not sector-wide

Annual report 2024 91

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Risk