Company: BBVXF
Filing Date: 2025-05-01
Form Type: 425
Source: 0001193125-25-108507
Chunk: 14

Company: BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
Filing Date: 2025-05-01
Form: 425
Chunk 14
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| 9.2. | During the term of this commitment, BBVA may update the conditions in a justified manner in the following two cases: |

| a. | If there is a change in the applicable regulations relating to interchange fees, resulting in an increase thereof. |

| b. | If there is an increase in the fees or commissions applied by the international payment schemes (Visa and/or                                                                                                                                          
 Mastercard) to the acquiring activity carried out by the Parties, resulting in a cumulative increase of more than 50% from the date of the Resolution in the costs derived from the fees applied by Visa and/or Mastercard to the acquiring activity. |

| 9.3. | In the two cases contemplated in section 9.2 above, BBVA shall submit the proposed update of conditions to the                                                                        
 Competition Directorate for approval prior to its application, and the Competition Directorate shall confirm its decision to BBVA within 30 days from receipt of the proposed update. |

| 9.4. | Temporary promotional conditions are excluded from the scope of this commitment. Therefore, in cases where a client of                                                                                                                                 
 the Parties is benefiting from a temporary promotional condition related to acquiring services at the time this commitment enters into force, the provision contemplated in section 9.1 above shall refer to the commercial conditions agreed to apply 
 once the promotional condition has expired. In such cases, the adjustment of commercial conditions to                                                                                                                                                  |

This English version is a translation of the original in Spanish for information purposes only. In case of discrepancy, the Spanish original will prevail. those agreed for application following the end of the temporary promotion shall not constitute a breach of this commitment. 10. Reporting channel for incidents related to the Commitments

| 10.1. | BBVA undertakes to make available to clients the usual customer service channels of the Parties to resolve incidents                                                                                                                         
 related to the implementation of the Commitments during their term, in particular those set out in sections 5 and 8. In this regard, the channels include: (i) in-person service at physical branches;                                       
 (ii) telephone service (call center); (iii) customer service department; and (iv) customer ombudsman. For these purposes, BBVA shall inform clients of the availability of these channels via the website and through visible information at 
 the branches.                                                                                                                                                                                                                                |

| 10.2. | BBVA shall submit to the Competition Directorate a semi-annual report summarizing the incidents received through the                                                                                                                                   
 channels referred