Company: LPSN
Filing Date: 2025-05-08
Form Type: 10-Q
Source: 0001102993-25-000053
Chunk: 2

Company: LIVEPERSON INC
Filing Date: 2025-05-08
Form: 10-Q
Item: Part I, Item 2
Chunk 2
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31,20252024$ Change% Change(Dollar in thousands)Cost of revenue$18,218 $24,455$(6,237)(26)%Percentage of total revenue28 %29 %Headcount (at period end)179 229(22)%

Cost of revenue decreased by 26% to $18.2 million for the three months ended March 31, 2025 from $24.5 million for the comparable period in 2024. This decrease in expense is primarily attributable to a decrease in business services and outsourced contracted labor of $3.1 million, a decrease in salary and employee-related expenses of $2.2 million due to attrition from prior periods, and a decrease in software and hosting expenses of $0.7 million.

32

Sales and Marketing 

Sales and marketing expenses consist of compensation and related expenses for sales and marketing personnel, as well as advertising, marketing events, public relations, trade show exhibit expenses and allocated occupancy costs and related overhead. 

Three Months Ended March 31,20252024 Change% Change(Dollar in thousands)Sales and marketing$23,485 $29,230$(5,745)(20)%Percentage of total revenue36 %34 %Headcount (at period end)229 287(20)%

Sales and marketing expenses decreased by 20% to $23.5 million for the three months ended March 31, 2025 from $29.2 million for the comparable period in 2024. This decrease was primarily attributable to a decrease in salary and employee-related expenses of $3.6 million due to attrition from prior periods, a decrease in business services and outsourced contracted labor of $1.3 million, and a decrease in software and hosting expenses of $0.9 million.

General and Administrative 

Our general and administrative expenses consist of compensation and related expenses for executive, accounting, legal, human resources and administrative personnel, professional fees and other general corporate expenses. 

Three Months Ended March 31,20252024$ Change% Change(Dollar in thousands)General and administrative$16,784 $21,594 $(4,810)(22)%Percentage of total revenue26 %25 %Headcount (at period end)137 143 (4)%

General and administrative expenses decreased by 22% to $16.8 million for the three months ended March 31, 2025 from $21.6 million for the comparable period in 2024