Company: CFG-PE
Filing Date: 2025-03-10
Form Type: DEF 14A
Source: 0000759944-25-000044
Chunk: 38

Company: CITIZENS FINANCIAL GROUP INC/RI
Filing Date: 2025-03-10
Form: DEF 14A
Chunk 38
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 participate in these discussions where appropriate.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| 2024 Shareholder Engagement    |     | During 2024 we continued our long-standing shareholder outreach program which included two rounds of shareholder outreach.  The first round was conducted following the filing of our 2024 proxy statement and prior to our annual meeting, and our second round of engagement was held during Fall 2024 with a particular focus on understanding any specific concerns about our compensation program in light of lower say-on-pay support in 2024. For more information on what we heard in our shareholder engagement sessions and our response to the feedback received, please see"Compensation Matters—Compensation Discussion and Analysis—Responsiveness to Shareholders and Say-on-Pay Outcome". |

#### Citizens Financial Group39

#### Corporate Governance Matters

#### Communications with the Board
We invite shareholders and any interested persons who wish to contact our Board to send written correspondence, in care of the Corporate Secretary, to Citizens Financial Group, Inc., 600 Washington Boulevard, Stamford, Connecticut 06901. Communications may be addressed to the Lead Independent Director or any alternate director, marked as confidential or otherwise. Communications which are addressed to the Board, an individual director or group of directors will be processed by the Office of the Corporate Secretary. Communications received that discuss business or other matters relevant to the activities of our Board, as determined by the Corporate Secretary, will be distributed to the addressees either in summary form or by delivering a copy of the communication. With respect to other correspondence received by the Company on behalf of one or more directors, the Board has requested that certain items, including the following, not be distributed to directors, because they generally fall into the purview of management, rather than the Board: junk mail and mass mailings, product and services complaints, product and services inquiries, resumes and other forms of job inquiries, solicitations for charitable donations, surveys, business solicitations and advertisements.

#### Board Effectiveness

#### Board Education
The Board has a formal orientation program for new directors designed to educate them on the Company's business operations, strategy, corporate governance framework, and the regulatory environment in which it operates. In addition, each of our Board members participates in an ongoing training and continuing education program designed to enhance and strengthen their skills, knowledge and competencies, both individually and collectively. Management incorporates director input to develop an annual schedule of training on a broad range of topics which encompasses both Board education sessions and Committee level training. Topics covered during 2024 included corporate governance, cybersecurity