Company: BBD
Filing Date: 2025-03-31
Form Type: 20-F
Source: 0001292814-25-001244
Chunk: 151

Company: BANK BRADESCO
Filing Date: 2025-03-31
Form: 20-F
Item: Item 4
Chunk 151
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 There are currently 7,635 machines that operate with the recycling of banknotes, which enables the cash deposit with immediate credit in the account of the beneficiary. The features of the channel also contribute to sustainability as well as sending receipts by email. Since 2022, the cash deposit without an envelope has also been made available on the 3,581 recycling machines of Banco24Horas.
 Thinking about our clients’ experience, we also have disruptive features, such as buying dollars and euros (with more than 107 machines) – foreign exchanges of two currencies in a single machine – which had a representative participation in our foreign exchange operations. In 2021, we also deployed the Virtual Safe, in which the client has autonomy in purchasing foreign currency via the Bradesco App and withdrawing from the BDNs.
 In addition, since 2020 proxies have gained greater autonomy in the movement of individual clients accounts, with the possibility of access to self-service machines, being able to perform several transactions intuitively and safely through registration of biometrics and password of 6 unique digits. This initiative was the winner of the Smart2023 Award.
 
Ø                  Telephone services – Fone Fácil (Contact Center) – We allow clients to              
    bank by telephone, which can be accessed by choosing an electronic service or personalized service.
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 In the electronic service, we provide a sophisticated service system powered by voice command, which enables clients to do what they want to do through direct and simple voice commands, without the need for listening to various service options and having to choose them by typing the option on the telephone. The client can request the desired service and proceed directly to their chosen option. 
 We offer our main financial services through this channel, such as payments, transfers between Bradesco accounts, TED, investments, loan contracting, among others.
 By calling Fone Fácil, clients can access other relationship centers for credit cards, private pension plans and capitalization, among other services.
 
Ø                            Social Networks – We believe we are innovators and pioneers in social media, being                        
      active on social networks since 2009. The focus is on communication, relationship, content creation and business activation. The 
     Social Networks team is present with the user @bradesco on Instagram, Facebook, X (formerly Twitter), YouTube, TikTok and Linkedin
        and monitors, analyzes and interacts with people who seek us or mention our brand, relying on the participation of segments,   
    managers and branches to resolve demands. This work