Company: BCDRF
Filing Date: 2025-02-28
Form Type: 20-F
Source: 0000891478-25-000054
Chunk: 416

Company: Banco Santander, S.A.
Filing Date: 2025-02-28
Form: 20-F
Chunk 416
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| A. Includes customer deposits, mutual funds, pension funds and managed portfolios.                                                                                                                                                                                                                                                                                                                                                                                       |
| B. In addition to IFRS measures, we present non-IFRS measures including some which we refer to as underlying measures. These non-IFRS measures exclude items outside the ordinary course of business and reclassify certain items under some headings of the underlying income statement as described at the end of section3.2 'Results'and in section8. 'Alternative Performance Measures'of this chapter. In our view, this provides a better year-on-year comparison. |
| C. Allowances for loan-loss provisions over the last 12 months / Average loans and advances to customers over the last 12 months.                                                                                                                                                                                                                                                                                                                                        |
| D. Those customers who comply with the minimum balance and/or transactionality requirements as defined according to the business area.                                                                                                                                                                                                                                                                                                                                   |
| E. Every physical or legal person, that, being part of a commercial bank, has logged in to its personal area of internet banking or mobile phone or both in the last 30 days.                                                                                                                                                                                                                                                                                            |

Annual report 2024 393

| Contents |     | Business model and strategy |     | Sustainability statement |     | Corporate governance |     | Economic and financial review |     | Riskmanagement and compliance |

#### 3. GROUP FINANCIAL PERFORMANCE
Santander follows IFRS to report its results (see note 1.b to the consolidated financial statements), which generally inform reporting of our financial situation in this consolidated directors’ report. However, we also use non-IFRS measures and Alternative Performance Measures (APMs) to assess our performance (see section 8. 'Alternative Performance Measures' of this chapter). Thus, the main adjustments to our IFRS results consist of:

• Underlying results measures: we present what we call underlying results measures which exclude items outside the ordinary course of business and reclassify certain items under some headings of the underlying income statement as described at the end of section 3.2 ‘Results’ in this chapter and in note 52.c of the consolidated financial statements. In our view, this provides a better year-on-year comparison.

In section 4. 'Financial information by segment' , we present results by primary and secondary segments only in underlying terms in accordance with IFRS 8. We reconcile them in aggregate terms with our IFRS consolidated results in note 52.c to the consolidated financial statements.

• Local currency measures: we use certain non-IF