Company: IIIV
Filing Date: 2025-11-21
Form Type: 10-K
Source: 0001728688-25-000122
Chunk: 20

Company: i3 Verticals, Inc.
Filing Date: 2025-11-21
Form: 10-K
Item: Item 1
Chunk 20
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 These market focused business support teams deliver a scalable support structure that aligns our services with the economic goals of our company. Each operations team is positioned to support the functions of their customer base. Key performance indicators mark their progress toward achieving the goals established by each market. A strong network of shared services, such as marketing, legal, finance and HR, support our individual markets and ensure they are focused on providing best in-class service to our customers.

Our operations team is structured to effectively meet the individual needs of our customers. This includes:

•customer onboarding;

•data conversions and migrations;

•software configurations and integrations;

•customer support and retention;

•customer training and activations;

•contract renewals, billing and financial review; 

•credit underwriting and risk management;

•payment facilitator processing support; and

•end-user customer support.

Our technical operations team oversees the execution of development, quality control, delivery and support for our enterprise software solutions and proprietary payment facilitator platform. Products are developed and tested according to the software development lifecycle, composed of iterative backlog refinement, feature prioritization, development and testing with a dedicated focus on planning and execution. Releases are modeled on continuous deployment and added to the live environment on a routine basis. Each application is built with redundancy to foster resiliency and built to be easily managed during a disaster recovery scenario. Our hosted solutions are managed within dedicated environments within AWS and Azure that align with various compliance standards specific to each industry.

11

Our Competition 

We compete with a variety of public sector software providers that have different business models, go-to-market strategies and technical capabilities. We believe the most significant competitive factors in our markets are: 

1.Quality, including the ability of our products and solutions to address the specific needs of our customers;

2.Service, including our ability to bring value-added solutions and strong customer support;

3.Trust, including a strong reputation for quality service; 

4.Convenience, such as speed in customer onboarding and approving applications; 

5.Certainty of execution and delivery;

6.Modernization of legacy systems;

7.Pricing flexibility due to unique funding models;

8.Compliance requirements;

9.Talent retention;

10.Enhanced constituent accessibility; and

11.Cybersecurity and privacy.

Our competitors range from large and well-established companies to smaller, earlier-stage businesses. See “Risk Factors—Risks Related to Our Business and Industry— The enterprise software industry is competitive. Such competition could adversely affect the revenue we receive, and as a result, our margins,