Company: BCDRF
Filing Date: 2025-07-30
Form Type: 6-K
Source: 0000891478-25-000103
Chunk: 38

Company: Banco Santander, S.A.
Filing Date: 2025-07-30
Form: 6-K
Chunk 38
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,457 |              |     | 6,477 |         |     | 31,050 |        |     | 18,137 |               |     | 9,508 |            |     | 6,059 |                                              |

| 30 |     | January- June2025 |

| Significant events    
 Key consolidated data 
 Business model        |     | Group financial information |     | Financial information by segment |     | Sustainability       
 Corporate governance |     | Appendix |     | Index |

| RETAIL                                                                                                                                                                                                                                                                                     |     | Underlying attributable profit |     | EUR 3,687 mn |
| →We continued to drive ourONE Transformationprogrammeto support our vision of becoming adigital bank with branches, through the implementation of a common operating model and the rollout of our global technological platform.                                                           
 →Loansdecreased 1% year-on-year due to declines in SMEs and corporates.Depositsrose 3% in constant euros, with positive dynamics in most countries.                                                                                                                                        
 →Attributable profit reached EUR 3,687 million, increasing 9% year-on-year and +14% in constant euros, driven by the good revenue performance while also favoured by the impact of recording the temporary levy on revenue earned in Spain in full in Q1 2024 (accrued quarterly in 2025). |     |                                |     |              |

Strategy

In Q2 2025, we continued to make progress in the execution of our strategic priorities, consolidating our vision of being a digital bank with branches, leveraging a common operating model and a global technology platform.

We are successfully executing our strategic business priorities:

•

#### Transformation of our operating model,
which leverages our unique combination of the Group's global scale and local presence, based on three pillars:

•

#### Customer experience
. We continued to drive product digitalization and optimize customer journeys, resulting in double-digit year-on-year growth in digital sales. In Brazil, for example, our new digital capabilities enable us to offer hyper-personalized solutions, improving sales conversion. In addition, we continued to implement the new branch and WorkCafé model.

•

#### Operational leverage
. We continued to simplify and digitalize processes while promoting leaner and more agile structures. This enabled us to reduce non-commercial FTEs per million customers by 14% year-on-year. Artificial intelligence (AI) is gaining prominence in automation, enabling more efficient processes and lower operational burden, supported by solutions such as Zenith, our proprietary