id stringlengths 21 21 | kind stringclasses 3
values | options listlengths 2 6 | target listlengths 2 6 | state stringlengths 122 196 | question stringclasses 8
values | domain stringclasses 1
value | family stringclasses 1
value | source stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|
v3_43244af2b7c0f347_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0.98,
0,
0,
0.02
] | A customer reports a failed export; additionally reports slow performance. Context: a free-tier account, mid-incident. Reported by the review queue. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_ca764c099ea49bf2_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.88,
0.12,
0,
0
] | A customer reports slow performance; additionally cannot log in. Context: an enterprise SLA, at the end of the fiscal period. Reported by the supervisor. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_c58f62d7c4e66cd1_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0.38,
0,
0.61,
0.01
] | An account holder asks to escalate an old ticket; additionally cannot log in. Context: 3 prior tickets in 30 days, during peak load. Reported by the operator. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_cdc9842accfa9e65_n | noul | [
"false",
"true"
] | [
0.69,
0.31
] | A subscriber reports a data-sync failure; additionally needs an account merge. Context: a pending renewal, while on-call rotation changed. Reported by the automated check. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_d1dbf849a41fe0de_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.07,
0.67,
0.26,
0
] | A client needs an account merge; additionally asks to escalate an old ticket. Context: an enterprise SLA, with staffing at reduced levels. Reported by the supervisor. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_8c2ac3a5f6d6783a_n | noul | [
"false",
"true"
] | [
0.33,
0.67
] | A customer reports a failed export; additionally disputes a charge. Context: no prior contact, during the quarterly review. Reported by the on-call engineer. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_f4f2b06b1074a653_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.03,
0.55,
0.42,
0
] | A subscriber reports a broken integration; additionally asks to escalate an old ticket. Context: a free-tier account, during peak load. Reported by the monitoring system. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_c4c288cfbee34b38_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.22,
0.68,
0.09,
0.01
] | A client disputes a charge; additionally reports a missing invoice. Context: no prior contact, during the quarterly review. Reported by the automated check. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_9065d59dd9d8f731_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0.66,
0,
0.32,
0.02
] | A subscriber requests a data deletion; additionally reports a failed export. Context: an enterprise SLA, during a scheduled maintenance window. Reported by the supervisor. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_d5710bf7186c4017_n | noul | [
"false",
"true"
] | [
0.42,
0.58
] | A subscriber reports slow performance; additionally reports a missing invoice. Context: a compliance hold, during a scheduled maintenance window. Reported by the monitoring system. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_756d329925367483_n | noul | [
"false",
"true"
] | [
0.2,
0.8
] | A customer cannot log in; additionally reports a broken integration. Context: 3 prior tickets in 30 days, at the end of the fiscal period. Reported by the operator. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_5ae44cf471b5a1e7_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.81,
0.18,
0.01,
0
] | A client reports a missing invoice; additionally asks for a refund. Context: a VIP flag, during the holiday freeze. Reported by the supervisor. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_14ef381af54c04c7_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.15,
0.5,
0.35,
0
] | A client cannot log in; additionally reports a data-sync failure. Context: no prior contact, during the holiday freeze. Reported by the supervisor. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_403153ee0915ff4e_n | noul | [
"false",
"true"
] | [
0.05,
0.95
] | A customer cannot log in; additionally reports a broken integration. Context: a churn-risk score of 0.82, under an active deadline. Reported by the monitoring system. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_e26e2f33cabb176e_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.17,
0.76,
0.07
] | A customer reports a missing invoice; additionally reports a failed export. Context: a compliance hold, mid-incident. Reported by the operator. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_ba3a7da8063a23fd_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.03,
0.13,
0.84,
0
] | A client disputes a charge; additionally reports a broken integration. Context: a VIP flag, while on-call rotation changed. Reported by the supervisor. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_f7017e87a168f843_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.94,
0.06,
0,
0
] | An account holder asks for a refund; additionally disputes a charge. Context: a churn-risk score of 0.82, under an active deadline. Reported by the operator. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_5e564e911b21d4a1_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0.21,
0.66,
0.02,
0.11
] | A customer asks for a refund; additionally needs an account merge. Context: a pending renewal, during an external partner integration. Reported by the monitoring system. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_a43008cfe773b38a_n | noul | [
"false",
"true"
] | [
0.33,
0.67
] | An account holder asks for a refund; additionally reports a failed export. Context: a compliance hold, during a scheduled maintenance window. Reported by the operator. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_d552d00053165fa9_n | noul | [
"false",
"true"
] | [
0.15,
0.85
] | A client requests an SLA credit; additionally requests a data deletion. Context: a pending renewal, shortly after a software update. Reported by the automated check. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_48e32c4713ed7b54_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.01,
0.04,
0.95,
0
] | A client needs an account merge; additionally requests a data deletion. Context: a compliance hold, mid-incident. Reported by the monitoring system. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_b8da7c9161977d8c_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.01,
0.04,
0.12,
0.7,
0.13,
0
] | A customer asks for a refund; additionally requests a data deletion. Context: 3 prior tickets in 30 days, during normal operations. Reported by the automated check. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_2e1cb2dc2b72a43c_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.05,
0.8,
0.15
] | A client needs an account merge; additionally asks to escalate an old ticket. Context: a churn-risk score of 0.82, following a recent audit. Reported by the automated check. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_3a0547e39780dc71_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.11,
0.11,
0.78,
0
] | A client asks to escalate an old ticket; additionally reports a broken integration. Context: a churn-risk score of 0.82, mid-incident. Reported by the review queue. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_51237a388268612c_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.21,
0.63,
0.16,
0
] | A customer reports a failed export; additionally reports a missing invoice. Context: a pending renewal, during the morning shift. Reported by the monitoring system. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_2bbf5facf67d36ca_n | noul | [
"false",
"true"
] | [
0.05,
0.95
] | An account holder reports a data-sync failure; additionally reports slow performance. Context: a churn-risk score of 0.82, during normal operations. Reported by the operator. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_794d75bd0ce645d4_n | noul | [
"false",
"true"
] | [
0.18,
0.82
] | A client needs an account merge; additionally reports a missing invoice. Context: a VIP flag, with a new vendor onboarded. Reported by the supervisor. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_ed80f463af3edc7f_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.07,
0.72,
0.21,
0
] | A subscriber reports slow performance; additionally disputes a charge. Context: no prior contact, during normal operations. Reported by the supervisor. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_c12aa56eb85ab834_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.27,
0.05,
0.68,
0
] | A customer cannot log in; additionally reports a broken integration. Context: a VIP flag, during normal operations. Reported by the monitoring system. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_815043a282420d75_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.01,
0.8,
0.19
] | A client disputes a charge; additionally requests an SLA credit. Context: a churn-risk score of 0.82, following a recent audit. Reported by the operator. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_700a0d6dcb54cd9c_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.05,
0.77,
0.18,
0
] | A subscriber disputes a charge; additionally reports slow performance. Context: no prior contact, during the holiday freeze. Reported by the review queue. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_41b561507fb78068_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0.84,
0,
0.15,
0.01
] | An account holder reports a failed export; additionally cannot log in. Context: no prior contact, immediately after go-live. Reported by the review queue. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_a0a94a25a084affe_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.01,
0.3,
0.68,
0.01
] | An account holder reports a failed export; additionally reports slow performance. Context: a free-tier account, under an active deadline. Reported by the automated check. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_c1d83d10f9b4a58c_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.03,
0.84,
0.13
] | A client reports slow performance; additionally reports a data-sync failure. Context: a VIP flag, during the quarterly review. Reported by the monitoring system. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_b5c2dc129596a4b7_n | noul | [
"false",
"true"
] | [
0.21,
0.79
] | A customer asks to escalate an old ticket; additionally reports slow performance. Context: 3 prior tickets in 30 days, shortly after a software update. Reported by the on-call engineer. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_b8da7c9161977d8c_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.1,
0.57,
0.32,
0.01
] | A customer asks for a refund; additionally requests a data deletion. Context: 3 prior tickets in 30 days, during normal operations. Reported by the automated check. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_a35fe78bec62ae3c_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.03,
0.82,
0.15
] | A subscriber asks to escalate an old ticket; additionally cannot log in. Context: a VIP flag, during an external partner integration. Reported by the monitoring system. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_ffef87cb4f6b840c_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.35,
0.64,
0.01,
0
] | An account holder reports a missing invoice; additionally reports a broken integration. Context: a pending renewal, during an external partner integration. Reported by the supervisor. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_aad12b59e5437cb4_n | noul | [
"false",
"true"
] | [
0.22,
0.78
] | A customer asks for a refund; additionally asks to escalate an old ticket. Context: a pending renewal, with a new vendor onboarded. Reported by the monitoring system. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_1a776eeb57a9914e_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.02,
0.59,
0.39,
0
] | An account holder reports a failed export; additionally disputes a charge. Context: no prior contact, during the morning shift. Reported by the supervisor. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_942eb12f8c94ee92_n | noul | [
"false",
"true"
] | [
0.13,
0.87
] | A subscriber asks for a refund; additionally disputes a charge. Context: a VIP flag, during an external partner integration. Reported by the automated check. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_9ae818dd7c984a9b_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.1717,
0.8081,
0.0202
] | A client asks for a refund; additionally asks to escalate an old ticket. Context: 3 prior tickets in 30 days, at the end of the fiscal period. Reported by the review queue. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_12c94299a10476f4_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.06,
0.48,
0.43,
0.02
] | A client reports a data-sync failure; additionally requests a data deletion. Context: a free-tier account, during the holiday freeze. Reported by the review queue. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_b0bc9b561582e40d_n | noul | [
"false",
"true"
] | [
0.06,
0.94
] | A customer needs an account merge; additionally requests a data deletion. Context: a compliance hold, under reduced staffing. Reported by the automated check. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_39e6d934d2fd3010_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.06,
0.61,
0.33,
0
] | An account holder requests a data deletion; additionally requests an SLA credit. Context: no prior contact, following a recent audit. Reported by the automated check. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_15259e51be9b917e_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.03,
0.13,
0.2,
0.53,
0.1,
0.01
] | An account holder requests an SLA credit; additionally needs an account merge. Context: no prior contact, during normal operations. Reported by the automated check. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_2580ca91aa4e67f9_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.05,
0.78,
0.17
] | An account holder cannot log in; additionally reports a data-sync failure. Context: a churn-risk score of 0.82, during normal operations. Reported by the on-call engineer. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_71fac124814e2b59_n | noul | [
"false",
"true"
] | [
0.11,
0.89
] | A subscriber requests a data deletion; additionally reports a missing invoice. Context: a pending renewal, mid-incident. Reported by the automated check. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_0620169c759df497_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.02,
0.38,
0.58,
0.02
] | A client cannot log in; additionally reports a failed export. Context: no prior contact, with a new vendor onboarded. Reported by the automated check. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_48e32c4713ed7b54_n | noul | [
"false",
"true"
] | [
0.93,
0.07
] | A client needs an account merge; additionally requests a data deletion. Context: a compliance hold, mid-incident. Reported by the monitoring system. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_8b588a60e5c8941f_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.12,
0.86,
0.02
] | A subscriber reports slow performance; additionally reports a data-sync failure. Context: an enterprise SLA, as part of a compliance sweep. Reported by the review queue. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_336e6b7e88388557_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.03,
0.68,
0.29,
0
] | A client reports a data-sync failure; additionally asks for a refund. Context: a pending renewal, during normal operations. Reported by the review queue. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_4c3bc61c85742e16_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.04,
0.35,
0.56,
0.04
] | A customer needs an account merge; additionally requests an SLA credit. Context: a compliance hold, while legacy systems are still active. Reported by the monitoring system. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_ae7ebd5deee235e8_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.58,
0.38,
0.03,
0.01
] | An account holder reports a missing invoice; additionally requests a data deletion. Context: an enterprise SLA, under an active deadline. Reported by the review queue. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_9205f14495cba7ab_n | noul | [
"false",
"true"
] | [
0.11,
0.89
] | An account holder reports slow performance; additionally reports a broken integration. Context: an enterprise SLA, under reduced staffing. Reported by the automated check. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_345b8b4445a7a7d2_n | noul | [
"false",
"true"
] | [
0.32,
0.68
] | An account holder disputes a charge; additionally reports a failed export. Context: a free-tier account, during the quarterly review. Reported by the supervisor. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_499be61677a2d852_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.04,
0.65,
0.31,
0
] | A subscriber reports a failed export; additionally asks to escalate an old ticket. Context: 3 prior tickets in 30 days, during the holiday freeze. Reported by the operator. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_143bb52583081a5a_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.13,
0.86,
0.01
] | A customer reports slow performance; additionally reports a failed export. Context: an enterprise SLA, under reduced staffing. Reported by the automated check. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_182a0aa211d087fd_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.01,
0.77,
0.22,
0
] | An account holder needs an account merge; additionally reports a broken integration. Context: a free-tier account, during the quarterly review. Reported by the operator. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_2644769d9b555e8b_n | noul | [
"false",
"true"
] | [
0.25,
0.75
] | An account holder reports a data-sync failure; additionally reports a broken integration. Context: a free-tier account, with a new vendor onboarded. Reported by the supervisor. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_8c1644ce21171a97_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.01,
0.21,
0.72,
0.06
] | A customer needs an account merge; additionally cannot log in. Context: a VIP flag, during the system migration. Reported by the automated check. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_8cb1fdefd867cbad_c | choice | [
"respond_now",
"gather_more_info",
"escalate",
"auto_resolve"
] | [
0.08,
0.05,
0.87,
0
] | A customer reports a failed export; additionally reports a data-sync failure. Context: a VIP flag, shortly after a software update. Reported by the supervisor. | Best next action for this scenario. | support_routing | business | yuri_v3 |
v3_35c85631a4c2e10b_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.09,
0.26,
0.58,
0.06,
0.01
] | An account holder reports slow performance; additionally asks for a refund. Context: a free-tier account, at the end of the fiscal period. Reported by the on-call engineer. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_beccb96ad7eaa28f_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.13,
0.86,
0.01
] | A customer needs an account merge; additionally reports a data-sync failure. Context: a VIP flag, under reduced staffing. Reported by the supervisor. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_ca29ae7c2e41c3e0_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0,
0.66,
0.34
] | A customer requests an SLA credit; additionally cannot log in. Context: a VIP flag, under an active deadline. Reported by the automated check. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_4ed7ca06cedfd943_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0,
0.79,
0.21
] | A client reports a missing invoice; additionally reports a data-sync failure. Context: a churn-risk score of 0.82, during an external partner integration. Reported by the supervisor. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_08fc107ec877bad3_n | noul | [
"false",
"true"
] | [
0.95,
0.05
] | An account holder reports a data-sync failure; additionally reports a broken integration. Context: no prior contact, following a recent audit. Reported by the monitoring system. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_ca39777b20cc9acd_n | noul | [
"false",
"true"
] | [
0.21,
0.79
] | A subscriber requests an SLA credit; additionally reports a failed export. Context: a pending renewal, during normal operations. Reported by the on-call engineer. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_a2b6ddad369bb5a7_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0.01,
0.74,
0.11,
0.14
] | A customer asks for a refund; additionally requests a data deletion. Context: a churn-risk score of 0.82, under reduced staffing. Reported by the review queue. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_a343f0d1905e6de1_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.01,
0.73,
0.26
] | A client cannot log in; additionally reports a broken integration. Context: no prior contact, during peak load. Reported by the monitoring system. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_11312f371bcafe31_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.71,
0.25,
0.03,
0.01
] | A customer requests a data deletion; additionally asks for a refund. Context: no prior contact, mid-incident. Reported by the monitoring system. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_b3876bfb7341ed3a_n | noul | [
"false",
"true"
] | [
0.1,
0.9
] | A client asks for a refund; additionally asks to escalate an old ticket. Context: an enterprise SLA, during an external partner integration. Reported by the automated check. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_be73f3a561191566_n | noul | [
"false",
"true"
] | [
0.22,
0.78
] | A client disputes a charge; additionally reports a failed export. Context: a pending renewal, during normal operations. Reported by the review queue. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_93b521e68d13e471_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.18,
0.81,
0.01
] | A client reports a data-sync failure; additionally needs an account merge. Context: an enterprise SLA, while legacy systems are still active. Reported by the monitoring system. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_a3c1b7c2d9529777_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.03,
0.47,
0.48,
0.01
] | A customer reports slow performance; additionally requests a data deletion. Context: 3 prior tickets in 30 days, shortly after a software update. Reported by the automated check. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_d4ece125798c805d_n | noul | [
"false",
"true"
] | [
0.27,
0.73
] | A client requests a data deletion; additionally reports a broken integration. Context: 3 prior tickets in 30 days, with a new vendor onboarded. Reported by the supervisor. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_e120b76ec2dcf11f_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.01,
0.3,
0.66,
0.02
] | A client cannot log in; additionally reports slow performance. Context: 3 prior tickets in 30 days, during a scheduled maintenance window. Reported by the automated check. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_fd323fc107908b2c_n | noul | [
"false",
"true"
] | [
0.24,
0.76
] | An account holder reports slow performance; additionally asks for a refund. Context: a pending renewal, during the morning shift. Reported by the monitoring system. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_2d9a103c8551bd9a_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.07,
0.65,
0.27,
0
] | A subscriber disputes a charge; additionally needs an account merge. Context: no prior contact, during a scheduled maintenance window. Reported by the supervisor. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_372f9ec4efb57af3_n | noul | [
"false",
"true"
] | [
0.29,
0.71
] | A subscriber asks to escalate an old ticket; additionally requests an SLA credit. Context: a pending renewal, during an external partner integration. Reported by the on-call engineer. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_ff66fe80edf6e595_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.23,
0.76,
0.01
] | A customer reports a failed export; additionally reports slow performance. Context: a pending renewal, with a new vendor onboarded. Reported by the review queue. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_ff0ddf6b41e6d110_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.02,
0.46,
0.5,
0.02
] | A subscriber requests a data deletion; additionally disputes a charge. Context: no prior contact, mid-incident. Reported by the operator. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_1635867a1adfbf32_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.01,
0.31,
0.46,
0.22
] | An account holder reports a missing invoice; additionally requests an SLA credit. Context: no prior contact, while on-call rotation changed. Reported by the review queue. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_270246a78b8dd1e2_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0.1,
0.85,
0.05
] | An account holder disputes a charge; additionally reports a data-sync failure. Context: a churn-risk score of 0.82, as part of a compliance sweep. Reported by the operator. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_8065ab9910c73af5_n | noul | [
"false",
"true"
] | [
0.83,
0.17
] | A client needs an account merge; additionally reports a broken integration. Context: a compliance hold, during the holiday freeze. Reported by the automated check. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_8bcb28e65feb760c_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0,
0.87,
0.01,
0.12
] | A subscriber asks to escalate an old ticket; additionally reports a missing invoice. Context: no prior contact, as part of a compliance sweep. Reported by the review queue. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_ed270835cf222dfe_n | noul | [
"false",
"true"
] | [
0.18,
0.82
] | An account holder reports a data-sync failure; additionally reports slow performance. Context: an enterprise SLA, as part of a compliance sweep. Reported by the monitoring system. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_e7b1817359e27cf1_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0.59,
0.38,
0,
0.03
] | A subscriber requests an SLA credit; additionally reports slow performance. Context: a VIP flag, with a new vendor onboarded. Reported by the automated check. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_b2b515179cd2193c_n | noul | [
"false",
"true"
] | [
0.39,
0.61
] | A client requests an SLA credit; additionally asks for a refund. Context: a VIP flag, at the end of the fiscal period. Reported by the monitoring system. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_42bc26b918d78871_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0,
0,
0.76,
0.24
] | A customer reports a missing invoice; additionally reports a broken integration. Context: a churn-risk score of 0.82, while legacy systems are still active. Reported by the on-call engineer. | Rate ticket urgency for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_e1637b67c0a88a84_c | choice | [
"technical_support",
"billing",
"account_security",
"general_queue"
] | [
0.03,
0.97,
0,
0
] | An account holder requests an SLA credit; additionally asks for a refund. Context: an enterprise SLA, under reduced staffing. Reported by the monitoring system. | Route this to for this scenario. | support_routing | business | yuri_v3 |
v3_6da8dbe041f6a3b0_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.37,
0.55,
0.06,
0.02
] | A subscriber disputes a charge; additionally requests a data deletion. Context: a churn-risk score of 0.82, during normal operations. Reported by the operator. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_6560a80c76d26b00_n | noul | [
"false",
"true"
] | [
0.33,
0.67
] | An account holder reports a data-sync failure; additionally needs an account merge. Context: a pending renewal, mid-incident. Reported by the supervisor. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_dab2052fa6ce10e0_n | noul | [
"false",
"true"
] | [
0.93,
0.07
] | A subscriber asks to escalate an old ticket; additionally reports slow performance. Context: a churn-risk score of 0.82, with staffing at reduced levels. Reported by the automated check. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_5b62caa382adb070_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.04,
0.54,
0.41,
0.01
] | A client needs an account merge; additionally disputes a charge. Context: no prior contact, during the holiday freeze. Reported by the review queue. | Rate customer-impact severity for this scenario on a 0-5 scale. | support_routing | business | yuri_v3 |
v3_998793d579be1690_n | noul | [
"false",
"true"
] | [
0.25,
0.75
] | An account holder disputes a charge; additionally reports a data-sync failure. Context: a VIP flag, during the system migration. Reported by the automated check. | Is this scenario one where: the customer is at churn risk? | support_routing | business | yuri_v3 |
v3_2ea73dcb5abb6f67_n | noul | [
"false",
"true"
] | [
0.11,
0.89
] | A subscriber disputes a charge; additionally cannot log in. Context: a VIP flag, under reduced staffing. Reported by the operator. | Is this scenario one where: this needs human escalation? | support_routing | business | yuri_v3 |
v3_e8cc6a5a279c29f6_c | choice | [
"P1",
"P2",
"P3",
"P4"
] | [
0.02,
0.69,
0.25,
0.04
] | An account holder asks to escalate an old ticket; additionally reports a missing invoice. Context: no prior contact, with staffing at reduced levels. Reported by the supervisor. | Assign priority tier for this scenario. | support_routing | business | yuri_v3 |
v3_f502da963050b314_n | noul | [
"false",
"true"
] | [
0.17,
0.83
] | An account holder reports a missing invoice; additionally reports a failed export. Context: a VIP flag, during normal operations. Reported by the supervisor. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
v3_a1e693590d8a2545_n | noul | [
"false",
"true"
] | [
0.91,
0.09
] | A subscriber reports a failed export; additionally requests a data deletion. Context: an enterprise SLA, under reduced staffing. Reported by the automated check. | Is this scenario one where: this is a billing matter? | support_routing | business | yuri_v3 |
End of preview. Expand in Data Studio
JEV corpus - support_routing
8,007 typed calibrated decision rows from the jev-distill-corpus-v3 corpus (domain: support_routing).
Each row is one typed decision: kind (noul / choice / score), a state, a question, options, and a target probability distribution over the options.
Part of the per-domain split of SargeDev/jev-distill-corpus-v3 - the full corpus in one repo.
Domains:
- Downloads last month
- 35