id stringlengths 21 21 | kind stringclasses 3
values | options listlengths 2 6 | target listlengths 2 6 | state stringlengths 160 266 | question stringclasses 7
values | domain stringclasses 1
value | family stringclasses 1
value | source stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|
v3_815a2a749667ad39_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0,
0.74,
0.26,
0
] | An employee survey response asks for help with grief-related cancellation; additionally uses sarcasm about the delivery time. Context: during the retention campaign, as part of a compliance sweep. Reported by the operator. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_306065f40491d40b_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.07,
0.6,
0.33,
0
] | A customer review praises the product but threatens cancellation over price; additionally celebrates a support save. Context: during the retention campaign, during a scheduled maintenance window. Reported by the supervisor. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_22bbcaca5d79d781_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0.01,
0.02,
0.97,
0
] | An employee survey response reports a safety concern in passing; additionally celebrates a support save. Context: in the HR channel, while legacy systems are still active. Reported by the review queue. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_d1e1042531bb97ed_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.41,
0.55,
0.03,
0.01,
0,
0
] | An employee survey response is a routine feature request; additionally compares us favorably to a competitor. Context: in the HR channel, shortly after a software update. Reported by the monitoring system. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_7f30cb069542ea2a_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.04,
0.5,
0.43,
0.03,
0
] | An employee survey response reports a safety concern in passing; additionally expresses frustration at wait times but resolves politely. Context: during the retention campaign, during the system migration. Reported by the on-call engineer. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_a2aba001a57adc82_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0,
0.95,
0.05,
0
] | A customer review hints at self-harm in passing; additionally contains profanity directed at the agent. Context: in the escalation queue, as part of a compliance sweep. Reported by the supervisor. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_c883e6887c326c2d_n | noul | [
"false",
"true"
] | [
0.1,
0.9
] | A support chat message uses sarcasm about the delivery time; additionally praises the product but threatens cancellation over price. Context: on the public forum, as part of a compliance sweep. Reported by the on-call engineer. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_1956ae221bc41d32_n | noul | [
"false",
"true"
] | [
0.36,
0.64
] | A support chat message is a bot-generated spam review; additionally compares us favorably to a competitor. Context: in the HR channel, during the morning shift. Reported by the monitoring system. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_7da5a36a2787f83f_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0.08,
0.2,
0.71,
0.01
] | A social media post celebrates a support save; additionally is a bot-generated spam review. Context: in the HR channel, at the end of the fiscal period. Reported by the operator. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_87e184b2fd382d6d_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.01,
0.36,
0.42,
0.21,
0,
0
] | An employee survey response celebrates a support save; additionally uses sarcasm about the delivery time. Context: on the public forum, following a recent audit. Reported by the automated check. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_033aad86b5f449a5_n | noul | [
"false",
"true"
] | [
0.74,
0.26
] | A support chat message is a routine feature request; additionally celebrates a support save. Context: during the retention campaign, while legacy systems are still active. Reported by the review queue. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_13c06d87ef28e167_n | noul | [
"false",
"true"
] | [
0.38,
0.62
] | A social media post reports a safety concern in passing; additionally contains profanity directed at the agent. Context: on the public forum, during an external partner integration. Reported by the review queue. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_6c0d49867c8468e1_n | noul | [
"false",
"true"
] | [
0.45,
0.55
] | A customer review asks for help with grief-related cancellation; additionally contains profanity directed at the agent. Context: during the retention campaign, under an active deadline. Reported by the operator. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_106c713e947934c6_n | noul | [
"false",
"true"
] | [
0.45,
0.55
] | A support chat message compares us favorably to a competitor; additionally is a routine feature request. Context: in the escalation queue, during an external partner integration. Reported by the monitoring system. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_a3388cd8aedc0d88_n | noul | [
"false",
"true"
] | [
0.16,
0.84
] | A customer review contains profanity directed at the agent; additionally compares us favorably to a competitor. Context: in the escalation queue, under reduced staffing. Reported by the operator. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_ae41dd61e8526b23_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.04,
0.45,
0.39,
0.12,
0
] | A support chat message asks for help with grief-related cancellation; additionally celebrates a support save. Context: during the retention campaign, following a recent audit. Reported by the operator. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_8a84bee7c38d0338_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.1414,
0.5253,
0.1717,
0.1313,
0.0202,
0.0101
] | A social media post is a routine feature request; additionally compares us favorably to a competitor. Context: during the retention campaign, immediately after go-live. Reported by the automated check. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_9d6273e46329d4f0_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.07,
0.5,
0.39,
0.04,
0
] | An employee survey response is a routine feature request; additionally reports a safety concern in passing. Context: during the retention campaign, during an external partner integration. Reported by the on-call engineer. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_a765bfc091b60340_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.02,
0.44,
0.29,
0.24,
0.01
] | A customer review hints at self-harm in passing; additionally compares us favorably to a competitor. Context: on the public forum, with a new vendor onboarded. Reported by the operator. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_c22a4c7a3315f3aa_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.01,
0.21,
0.43,
0.34,
0.01,
0
] | A customer review celebrates a support save; additionally requests a supervisor calmly. Context: in the escalation queue, while legacy systems are still active. Reported by the on-call engineer. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_8fece2a499a7d7e3_n | noul | [
"false",
"true"
] | [
0.05,
0.95
] | A social media post requests a supervisor calmly; additionally hints at self-harm in passing. Context: during the retention campaign, during peak load. Reported by the automated check. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_094ffa41f243c3f7_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.9,
0,
0,
0.1,
0
] | An employee survey response uses sarcasm about the delivery time; additionally expresses frustration at wait times but resolves politely. Context: during the retention campaign, during the system migration. Reported by the on-call engineer. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_27a025c388d0967f_n | noul | [
"false",
"true"
] | [
0.24,
0.76
] | An employee survey response expresses frustration at wait times but resolves politely; additionally contains profanity directed at the agent. Context: during the retention campaign, following a recent audit. Reported by the on-call engineer. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_cb0415501d2d2c55_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.09,
0.61,
0.19,
0.11,
0,
0
] | A customer review celebrates a support save; additionally uses sarcasm about the delivery time. Context: in the HR channel, during the morning shift. Reported by the on-call engineer. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_da8d9b4c2f6a96f4_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0.06,
0,
0.94,
0
] | An employee survey response celebrates a support save; additionally reports a safety concern in passing. Context: during the retention campaign, with staffing at reduced levels. Reported by the review queue. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_24062179da5f9039_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.11,
0,
0,
0.81,
0.08
] | A social media post requests a supervisor calmly; additionally praises the product but threatens cancellation over price. Context: in the HR channel, mid-incident. Reported by the operator. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_2a7f5755ddadbbad_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.16,
0.64,
0.12,
0.08,
0,
0
] | An employee survey response requests a supervisor calmly; additionally is a routine feature request. Context: in the HR channel, with a new vendor onboarded. Reported by the operator. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_0c51d861089b6c74_n | noul | [
"false",
"true"
] | [
0.81,
0.19
] | A social media post is a bot-generated spam review; additionally uses sarcasm about the delivery time. Context: in the escalation queue, shortly after a software update. Reported by the on-call engineer. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_81a1ac616ee0410a_n | noul | [
"false",
"true"
] | [
0.85,
0.15
] | A support chat message is a routine feature request; additionally requests a supervisor calmly. Context: during the retention campaign, during an external partner integration. Reported by the automated check. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_6f48013623c9cb13_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.01,
0.16,
0.31,
0.41,
0.1,
0.01
] | A social media post is a bot-generated spam review; additionally uses sarcasm about the delivery time. Context: during the retention campaign, during peak load. Reported by the on-call engineer. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_e7296ccd6f59e34e_n | noul | [
"false",
"true"
] | [
0.04,
0.96
] | A support chat message expresses frustration at wait times but resolves politely; additionally hints at self-harm in passing. Context: in the escalation queue, at the end of the fiscal period. Reported by the monitoring system. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_3029374def51449f_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.06,
0.76,
0.14,
0.04,
0,
0
] | An employee survey response is a routine feature request; additionally expresses frustration at wait times but resolves politely. Context: in the HR channel, with staffing at reduced levels. Reported by the monitoring system. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_52271abf8d1d612a_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0.01,
0.17,
0.82,
0
] | A social media post uses sarcasm about the delivery time; additionally celebrates a support save. Context: on the public forum, during a scheduled maintenance window. Reported by the monitoring system. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_147c1a3e7187c595_n | noul | [
"false",
"true"
] | [
0.06,
0.94
] | A social media post hints at self-harm in passing; additionally praises the product but threatens cancellation over price. Context: in the HR channel, during the system migration. Reported by the supervisor. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_1cd2e5128b0f7aaf_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0.64,
0,
0.33,
0.03
] | A support chat message celebrates a support save; additionally is a routine feature request. Context: on the public forum, immediately after go-live. Reported by the operator. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_0aab47935ee310e6_n | noul | [
"false",
"true"
] | [
0.92,
0.08
] | An employee survey response uses sarcasm about the delivery time; additionally praises the product but threatens cancellation over price. Context: in the HR channel, at the end of the fiscal period. Reported by the operator. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_4455fcf50deec052_n | noul | [
"false",
"true"
] | [
0.14,
0.86
] | A support chat message contains profanity directed at the agent; additionally is a bot-generated spam review. Context: on the public forum, under reduced staffing. Reported by the supervisor. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_6009a0ab2973c9ae_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0.23,
0.08,
0.68,
0.01
] | An employee survey response compares us favorably to a competitor; additionally requests a supervisor calmly. Context: on the public forum, under an active deadline. Reported by the review queue. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_d72bae33858c6c06_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.03,
0.44,
0.52,
0.01
] | A support chat message contains profanity directed at the agent; additionally reports a safety concern in passing. Context: during the retention campaign, following a recent audit. Reported by the automated check. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_931b9b51a43dfdf2_n | noul | [
"false",
"true"
] | [
0.06,
0.94
] | A support chat message contains profanity directed at the agent; additionally reports a safety concern in passing. Context: in the escalation queue, during the system migration. Reported by the supervisor. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_11954d0d2b9a2328_n | noul | [
"false",
"true"
] | [
0.44,
0.56
] | A customer review asks for help with grief-related cancellation; additionally contains profanity directed at the agent. Context: during the retention campaign, during the quarterly review. Reported by the operator. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_0914de1ac7114778_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.06,
0.53,
0.35,
0.06,
0
] | A customer review contains profanity directed at the agent; additionally compares us favorably to a competitor. Context: in the escalation queue, during the quarterly review. Reported by the supervisor. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_6a69a9e1af30bdf0_n | noul | [
"false",
"true"
] | [
0.05,
0.95
] | A social media post hints at self-harm in passing; additionally contains profanity directed at the agent. Context: in the escalation queue, following a recent audit. Reported by the automated check. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_fe20257de102c357_n | noul | [
"false",
"true"
] | [
0.94,
0.06
] | An employee survey response uses sarcasm about the delivery time; additionally praises the product but threatens cancellation over price. Context: during the retention campaign, during the system migration. Reported by the supervisor. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_924d31d53631f81d_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.01,
0.02,
0.06,
0.28,
0.54,
0.09
] | A social media post is a bot-generated spam review; additionally asks for help with grief-related cancellation. Context: in the escalation queue, with staffing at reduced levels. Reported by the supervisor. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_e243958bc5e7e7d5_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.28,
0.23,
0.43,
0.05
] | A support chat message hints at self-harm in passing; additionally uses sarcasm about the delivery time. Context: in the escalation queue, during the morning shift. Reported by the monitoring system. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_8cbe4e989c04065c_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.61,
0.38,
0.01,
0,
0
] | A customer review is a routine feature request; additionally expresses frustration at wait times but resolves politely. Context: on the public forum, while legacy systems are still active. Reported by the monitoring system. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_03cee0307bef8799_n | noul | [
"false",
"true"
] | [
0.36,
0.64
] | A customer review uses sarcasm about the delivery time; additionally reports a safety concern in passing. Context: in the escalation queue, during the quarterly review. Reported by the on-call engineer. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_7a098c2d15f46d69_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0,
0.51,
0.49,
0
] | A support chat message reports a safety concern in passing; additionally uses sarcasm about the delivery time. Context: in the HR channel, while on-call rotation changed. Reported by the operator. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_3b3cc5821c9e968c_n | noul | [
"false",
"true"
] | [
0.1,
0.9
] | A social media post uses sarcasm about the delivery time; additionally reports a safety concern in passing. Context: in the HR channel, during the morning shift. Reported by the supervisor. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_04defb83e4d01b97_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.6,
0,
0,
0,
0.4
] | A social media post is a bot-generated spam review; additionally expresses frustration at wait times but resolves politely. Context: in the escalation queue, immediately after go-live. Reported by the on-call engineer. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_60e83b2d0974e34e_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0,
0.06,
0.81,
0.13,
0
] | A social media post contains profanity directed at the agent; additionally reports a safety concern in passing. Context: on the public forum, as part of a compliance sweep. Reported by the operator. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_22ecf29ba69e25c0_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.01,
0,
0,
0.99,
0
] | An employee survey response praises the product but threatens cancellation over price; additionally expresses frustration at wait times but resolves politely. Context: in the escalation queue, while legacy systems are still active. Reported by the supervisor. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_07eb1db8ac3245bc_n | noul | [
"false",
"true"
] | [
0.13,
0.87
] | A support chat message expresses frustration at wait times but resolves politely; additionally hints at self-harm in passing. Context: during the retention campaign, with a new vendor onboarded. Reported by the supervisor. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_067c25e333f7bf42_n | noul | [
"false",
"true"
] | [
0.08,
0.92
] | A support chat message praises the product but threatens cancellation over price; additionally is a routine feature request. Context: on the public forum, during the holiday freeze. Reported by the review queue. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_a090a099e45c97d7_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.11,
0.62,
0.26,
0
] | An employee survey response contains profanity directed at the agent; additionally is a bot-generated spam review. Context: in the escalation queue, while legacy systems are still active. Reported by the review queue. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_f54369a5e31524e0_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0,
0.16,
0.84,
0
] | A support chat message uses sarcasm about the delivery time; additionally expresses frustration at wait times but resolves politely. Context: during the retention campaign, with staffing at reduced levels. Reported by the operator. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_1b2388ac754fc095_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.22,
0,
0,
0,
0.78
] | A customer review reports a safety concern in passing; additionally requests a supervisor calmly. Context: in the escalation queue, during the holiday freeze. Reported by the monitoring system. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_0e44f48eba5be1bb_n | noul | [
"false",
"true"
] | [
0.17,
0.83
] | A social media post praises the product but threatens cancellation over price; additionally uses sarcasm about the delivery time. Context: in the HR channel, mid-incident. Reported by the automated check. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_366a6f74d7b7ea4d_n | noul | [
"false",
"true"
] | [
0.06,
0.94
] | A social media post asks for help with grief-related cancellation; additionally requests a supervisor calmly. Context: during the retention campaign, under an active deadline. Reported by the monitoring system. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_cd7d617fb913d166_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.01,
0.11,
0.46,
0.39,
0.03,
0
] | A support chat message celebrates a support save; additionally praises the product but threatens cancellation over price. Context: in the HR channel, shortly after a software update. Reported by the supervisor. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_0a2ee18cb2d8260f_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.02,
0.5,
0.3,
0.17,
0.01
] | A social media post hints at self-harm in passing; additionally is a bot-generated spam review. Context: during the retention campaign, at the end of the fiscal period. Reported by the review queue. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_a77d8193ab2dad99_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.05,
0.46,
0.46,
0.02
] | A support chat message reports a safety concern in passing; additionally requests a supervisor calmly. Context: on the public forum, immediately after go-live. Reported by the on-call engineer. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_f8289a6cd61101e2_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.02,
0.09,
0.21,
0.55,
0.12,
0.01
] | A customer review uses sarcasm about the delivery time; additionally is a bot-generated spam review. Context: in the HR channel, at the end of the fiscal period. Reported by the supervisor. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_6d3df9ffda7643a8_n | noul | [
"false",
"true"
] | [
0.04,
0.96
] | An employee survey response hints at self-harm in passing; additionally reports a safety concern in passing. Context: during the retention campaign, during normal operations. Reported by the supervisor. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_c2923b09c42cf6df_n | noul | [
"false",
"true"
] | [
0.13,
0.87
] | An employee survey response compares us favorably to a competitor; additionally contains profanity directed at the agent. Context: on the public forum, during the system migration. Reported by the on-call engineer. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_0cf4177e33cb83e2_n | noul | [
"false",
"true"
] | [
0.07,
0.93
] | A social media post praises the product but threatens cancellation over price; additionally contains profanity directed at the agent. Context: on the public forum, during peak load. Reported by the operator. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_50aa20215e9addf9_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.98,
0,
0,
0,
0.02
] | A social media post uses sarcasm about the delivery time; additionally requests a supervisor calmly. Context: in the HR channel, during peak load. Reported by the operator. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_e4701d22449f6e80_n | noul | [
"false",
"true"
] | [
0.57,
0.43
] | An employee survey response compares us favorably to a competitor; additionally reports a safety concern in passing. Context: during the retention campaign, shortly after a software update. Reported by the operator. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_ef8c14b1ddf5a89c_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.08,
0.47,
0.25,
0.18,
0.02
] | An employee survey response is a routine feature request; additionally hints at self-harm in passing. Context: on the public forum, immediately after go-live. Reported by the review queue. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_7dc29cc2d1afc415_n | noul | [
"false",
"true"
] | [
0.06,
0.94
] | A support chat message reports a safety concern in passing; additionally asks for help with grief-related cancellation. Context: during the retention campaign, during peak load. Reported by the automated check. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_621941562cead355_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.01,
0.48,
0.42,
0.09,
0
] | A support chat message hints at self-harm in passing; additionally expresses frustration at wait times but resolves politely. Context: on the public forum, during peak load. Reported by the operator. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_b7ee1745bae63da1_n | noul | [
"false",
"true"
] | [
0.1,
0.9
] | An employee survey response praises the product but threatens cancellation over price; additionally uses sarcasm about the delivery time. Context: in the HR channel, at the end of the fiscal period. Reported by the supervisor. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_df6b634dc9314db8_n | noul | [
"false",
"true"
] | [
0.75,
0.25
] | An employee survey response contains profanity directed at the agent; additionally praises the product but threatens cancellation over price. Context: on the public forum, immediately after go-live. Reported by the monitoring system. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_374203ce8d2031d5_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.95,
0,
0.02,
0,
0.03
] | A support chat message is a routine feature request; additionally contains profanity directed at the agent. Context: on the public forum, during the holiday freeze. Reported by the monitoring system. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_773e7a1e4cc294d4_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.52,
0.45,
0.03,
0,
0
] | A support chat message is a routine feature request; additionally expresses frustration at wait times but resolves politely. Context: in the escalation queue, immediately after go-live. Reported by the automated check. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_f3babad2af25ae16_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.02,
0.16,
0.63,
0.18,
0.01
] | An employee survey response reports a safety concern in passing; additionally asks for help with grief-related cancellation. Context: on the public forum, with a new vendor onboarded. Reported by the operator. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_8de2af3e7ec51eea_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.59,
0,
0,
0.02,
0.39
] | A social media post contains profanity directed at the agent; additionally is a bot-generated spam review. Context: during the retention campaign, during an external partner integration. Reported by the operator. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_92d903dcdc2d1cc6_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.02,
0.39,
0.44,
0.15,
0
] | A customer review compares us favorably to a competitor; additionally reports a safety concern in passing. Context: on the public forum, during the holiday freeze. Reported by the monitoring system. | Rate escalation urgency for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_4032343afa90a619_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.28,
0.57,
0.04,
0.06,
0.05
] | A social media post compares us favorably to a competitor; additionally is a routine feature request. Context: in the escalation queue, during the system migration. Reported by the on-call engineer. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_ddf607e2b0f074ec_n | noul | [
"false",
"true"
] | [
0.05,
0.95
] | A support chat message hints at self-harm in passing; additionally praises the product but threatens cancellation over price. Context: during the retention campaign, as part of a compliance sweep. Reported by the review queue. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_0d506046087d5770_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0,
0.37,
0.63,
0
] | A support chat message hints at self-harm in passing; additionally celebrates a support save. Context: during the retention campaign, while legacy systems are still active. Reported by the supervisor. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_e6e1ed5f79893bdd_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.01,
0.22,
0.39,
0.34,
0.04,
0
] | An employee survey response compares us favorably to a competitor; additionally uses sarcasm about the delivery time. Context: in the escalation queue, as part of a compliance sweep. Reported by the monitoring system. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_099728412a9ea51d_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.06,
0.14,
0.37,
0.35,
0.08,
0
] | An employee survey response is a bot-generated spam review; additionally praises the product but threatens cancellation over price. Context: in the HR channel, during an external partner integration. Reported by the supervisor. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_0a5ea2427b987766_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.07,
0.38,
0.32,
0.21,
0.02,
0
] | An employee survey response is a bot-generated spam review; additionally requests a supervisor calmly. Context: in the escalation queue, with a new vendor onboarded. Reported by the operator. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_360953b662a77277_n | noul | [
"false",
"true"
] | [
0.81,
0.19
] | A customer review is a bot-generated spam review; additionally requests a supervisor calmly. Context: in the escalation queue, while on-call rotation changed. Reported by the monitoring system. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_57c71f69d8d855ba_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.7,
0,
0.04,
0,
0.26
] | A customer review is a bot-generated spam review; additionally is a routine feature request. Context: on the public forum, with staffing at reduced levels. Reported by the supervisor. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_541ad1f3fdd41535_n | noul | [
"false",
"true"
] | [
0.43,
0.57
] | A customer review expresses frustration at wait times but resolves politely; additionally is a routine feature request. Context: during the retention campaign, under an active deadline. Reported by the on-call engineer. | Is this scenario one where: this requires a human response? | sentiment_intent | knowledge | yuri_v3 |
v3_35b9f5bbf2cef0b9_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.35,
0,
0.05,
0.05,
0.55
] | An employee survey response is a routine feature request; additionally reports a safety concern in passing. Context: during the retention campaign, immediately after go-live. Reported by the on-call engineer. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_ac1c84eecfcb4b7c_n | noul | [
"false",
"true"
] | [
0.85,
0.15
] | An employee survey response is a bot-generated spam review; additionally is a routine feature request. Context: in the escalation queue, during peak load. Reported by the operator. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
v3_ca9df1c4e3a26a97_n | noul | [
"false",
"true"
] | [
0.09,
0.91
] | A support chat message reports a safety concern in passing; additionally contains profanity directed at the agent. Context: in the HR channel, as part of a compliance sweep. Reported by the monitoring system. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_fd8722093f1470ed_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0.08,
0.56,
0.25,
0.11,
0,
0
] | An employee survey response is a bot-generated spam review; additionally celebrates a support save. Context: on the public forum, during the morning shift. Reported by the operator. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_d6f6ddd960258c5c_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0,
0.05,
0.95,
0
] | An employee survey response compares us favorably to a competitor; additionally praises the product but threatens cancellation over price. Context: during the retention campaign, during the holiday freeze. Reported by the supervisor. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_eb5fb7ff689c42de_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0,
0.3,
0.7,
0
] | A customer review hints at self-harm in passing; additionally expresses frustration at wait times but resolves politely. Context: on the public forum, with staffing at reduced levels. Reported by the operator. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_70bfb81627642497_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0,
0.05,
0.95,
0
] | An employee survey response reports a safety concern in passing; additionally celebrates a support save. Context: on the public forum, under reduced staffing. Reported by the automated check. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_aa0719230836e16e_n | noul | [
"false",
"true"
] | [
0.73,
0.27
] | A social media post is a bot-generated spam review; additionally is a routine feature request. Context: in the HR channel, during the morning shift. Reported by the monitoring system. | Is this scenario one where: this contains a safety concern? | sentiment_intent | knowledge | yuri_v3 |
v3_5827ebec1c0393bb_c | choice | [
"complaint",
"praise",
"question",
"churn_risk",
"crisis"
] | [
0.4,
0.02,
0.04,
0.43,
0.11
] | A support chat message requests a supervisor calmly; additionally is a bot-generated spam review. Context: during the retention campaign, during an external partner integration. Reported by the automated check. | Intent for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_65ef524e5bb2c87d_s | score | [
"0",
"1",
"2",
"3",
"4",
"5"
] | [
0,
0.16,
0.46,
0.38,
0,
0
] | A customer review celebrates a support save; additionally uses sarcasm about the delivery time. Context: during the retention campaign, while legacy systems are still active. Reported by the on-call engineer. | Rate emotional intensity for this scenario on a 0-5 scale. | sentiment_intent | knowledge | yuri_v3 |
v3_0a00906deebd5bc2_c | choice | [
"positive",
"negative",
"mixed",
"neutral"
] | [
0.11,
0.07,
0.81,
0.01
] | A social media post celebrates a support save; additionally requests a supervisor calmly. Context: in the escalation queue, mid-incident. Reported by the operator. | Sentiment for this scenario. | sentiment_intent | knowledge | yuri_v3 |
v3_54c7fe52a638829f_n | noul | [
"false",
"true"
] | [
0.51,
0.49
] | A support chat message expresses frustration at wait times but resolves politely; additionally requests a supervisor calmly. Context: during the retention campaign, during normal operations. Reported by the monitoring system. | Is this scenario one where: this indicates churn risk? | sentiment_intent | knowledge | yuri_v3 |
End of preview. Expand in Data Studio
JEV corpus - sentiment_intent
9,566 typed calibrated decision rows from the jev-distill-corpus-v3 corpus (domain: sentiment_intent).
Each row is one typed decision: kind (noul / choice / score), a state, a question, options, and a target probability distribution over the options.
Part of the per-domain split of SargeDev/jev-distill-corpus-v3 - the full corpus in one repo.
Domains:
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