feedback_id stringlengths 7 7 | customer_name stringlengths 7 18 | region stringclasses 5
values | category stringclasses 6
values | sentiment stringclasses 3
values | priority stringclasses 3
values | status stringclasses 3
values | created_at stringdate 2026-07-30 00:00:00 2026-08-18 00:00:00 | message stringlengths 47 85 |
|---|---|---|---|---|---|---|---|---|
FB-1001 | Aiden Wong | Asia Pacific | shipping | negative | high | open | 2026-08-09 | My package has been stuck in transit for over a week with no delivery update. |
FB-1002 | Noah Chen | Asia Pacific | shipping | negative | high | open | 2026-08-15 | My package has been stuck in transit for over a week with no delivery update. |
FB-1003 | Liam Nguyen | Asia Pacific | shipping | negative | high | open | 2026-08-03 | My package has been stuck in transit for over a week with no delivery update. |
FB-1004 | Olivia Novak | Asia Pacific | billing | negative | high | open | 2026-08-03 | The discount code was not applied at checkout and the total was higher than expected. |
FB-1005 | Daniel Nguyen | North America | billing | negative | high | open | 2026-08-01 | The discount code was not applied at checkout and the total was higher than expected. |
FB-1006 | Alexander Haddad | North America | account | negative | high | in_progress | 2026-08-14 | I was locked out of my account after an update and the reset link never arrived. |
FB-1007 | Liam Patel | Latin America | shipping | negative | high | in_progress | 2026-08-18 | The courier left the parcel at the wrong address. |
FB-1008 | Isabella Andersson | Latin America | product_quality | negative | high | open | 2026-07-30 | The item arrived damaged and the material feels much cheaper than advertised. |
FB-1009 | Sophia Novak | Europe | support | negative | high | open | 2026-08-01 | I waited over an hour in the chat queue and still did not get a real answer. |
FB-1010 | Liam Kim | Middle East & Africa | shipping | negative | high | open | 2026-08-01 | The courier left the parcel at the wrong address. |
FB-1011 | James Kim | North America | billing | positive | high | open | 2026-08-01 | The billing process was clear and the receipt was easy to find. |
FB-1012 | Mia Okafor | North America | product_quality | negative | medium | resolved | 2026-08-02 | The item arrived damaged and the material feels much cheaper than advertised. |
FB-1013 | Lucas Haddad | North America | support | positive | high | open | 2026-08-18 | The support agent resolved my issue quickly and politely. |
FB-1014 | Isabella Nguyen | North America | account | positive | low | open | 2026-08-11 | Creating an account was quick and the interface is user friendly. |
FB-1015 | Sophia Lopez | North America | shipping | negative | medium | in_progress | 2026-08-14 | The courier left the parcel at the wrong address. |
FB-1016 | Emma Chen | North America | returns | negative | medium | resolved | 2026-08-14 | The return label was invalid and I could not send the item back for a refund. |
FB-1017 | Noah Andersson | North America | product_quality | neutral | medium | resolved | 2026-08-14 | The product matches the description, though the packaging could be improved. |
FB-1018 | Harper Tanaka | North America | returns | neutral | low | open | 2026-08-12 | The return process took longer than I expected. |
FB-1019 | Lucas Andersson | Europe | billing | negative | low | resolved | 2026-08-15 | The discount code was not applied at checkout and the total was higher than expected. |
FB-1020 | Henry Muller | Europe | shipping | positive | medium | resolved | 2026-08-17 | Shipping was faster than expected and the package arrived in perfect condition. |
FB-1021 | Emma Fischer | Europe | support | neutral | high | in_progress | 2026-08-03 | Support responded but the answer was not fully helpful. |
FB-1022 | Alexander Rossi | Europe | billing | neutral | high | open | 2026-08-11 | The monthly statement arrived a bit later than usual this cycle. |
FB-1023 | Isabella Chen | Europe | product_quality | positive | medium | open | 2026-07-31 | Excellent build quality, exactly as shown on the website. |
FB-1024 | Noah Weber | Europe | returns | positive | medium | resolved | 2026-08-05 | Return was processed smoothly and the refund arrived promptly. |
FB-1025 | Olivia Andersson | Europe | account | negative | medium | resolved | 2026-08-17 | I could not access my account settings after the recent update. |
FB-1026 | Emma Tanaka | Asia Pacific | billing | neutral | low | open | 2026-08-03 | The monthly statement arrived a bit later than usual this cycle. |
FB-1027 | Evelyn Chen | Asia Pacific | product_quality | positive | medium | open | 2026-08-07 | Excellent build quality, exactly as shown on the website. |
FB-1028 | Henry Chen | Asia Pacific | support | negative | medium | in_progress | 2026-08-11 | I waited over an hour in the chat queue and still did not get a real answer. |
FB-1029 | Mia Tan | Asia Pacific | returns | neutral | low | in_progress | 2026-08-14 | The return process took longer than I expected. |
FB-1030 | Alexander Chen | Asia Pacific | billing | negative | medium | in_progress | 2026-08-16 | The discount code was not applied at checkout and the total was higher than expected. |
FB-1031 | Sophia Silva | Asia Pacific | account | positive | low | open | 2026-08-03 | Creating an account was quick and the interface is user friendly. |
FB-1032 | Sofia Ramirez | Latin America | returns | negative | medium | resolved | 2026-08-11 | The return label was invalid and I could not send the item back for a refund. |
FB-1033 | Mateo Silva | Latin America | billing | positive | medium | open | 2026-08-17 | The billing process was clear and the receipt was easy to find. |
FB-1034 | Ethan Okafor | Latin America | support | negative | low | resolved | 2026-08-01 | I waited over an hour in the chat queue and still did not get a real answer. |
FB-1035 | Alexander Lopez | Latin America | account | neutral | medium | open | 2026-08-15 | I could not access my account settings after the recent update. |
FB-1036 | Amelia Johansson | Latin America | product_quality | negative | low | resolved | 2026-08-03 | The item arrived damaged and the material feels much cheaper than advertised. |
FB-1037 | James Garcia | Middle East & Africa | billing | negative | low | in_progress | 2026-08-09 | The discount code was not applied at checkout and the total was higher than expected. |
FB-1038 | Zara Ahmed | Middle East & Africa | account | negative | medium | resolved | 2026-08-17 | I could not access my account settings after the recent update. |
FB-1039 | Yusuf Khan | Middle East & Africa | returns | positive | medium | resolved | 2026-08-17 | Return was processed smoothly and the refund arrived promptly. |
FB-1040 | Benjamin Chen | Middle East & Africa | shipping | neutral | medium | resolved | 2026-08-02 | The order was delivered within the estimated window. |
Skyline Commerce Group - Customer Feedback Dataset
Weekly customer feedback records collected by Skyline Commerce Group.
Columns
- feedback_id: unique identifier
- customer_name: customer name
- region: market region
- category: feedback category
- sentiment: positive / neutral / negative
- priority: low / medium / high
- status: open / in_progress / resolved
- created_at: creation date (YYYY-MM-DD)
- message: feedback message text
- Downloads last month
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