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Customer Support Intents Dataset v1
Description
A curated dataset of customer support conversation examples organized by category and intent. This dataset is designed for fine-tuning customer support chatbot models.
Dataset Structure
- category: The main category of the support request (ACCOUNT, ORDER, PAYMENT, SHIPPING, REFUND)
- intent: The specific intent within the category
- instruction: The customer's question/request
- response: The appropriate support response
Categories and Intents
| Category | Intents |
|---|---|
| ACCOUNT | create_account, delete_account |
| ORDER | check_order_status, cancel_order |
| PAYMENT | change_payment_method, request_refund |
| SHIPPING | track_shipment, change_shipping_address |
| REFUND | request_refund, check_refund_status |
Usage
This dataset can be used to fine-tune customer support chatbot models. Each example provides a customer query and an appropriate response template.
License
MIT License
Citation
If you use this dataset, please cite:
- Dataset: Roy229/customer-support-intents-v1
- Author: Roy229
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