text_input stringlengths 7 362 | text_response stringlengths 16 310 |
|---|---|
@AppleSupport https://t.co/NV0yucs0lB | @115854 We're here for you. Which version of the iOS are you running? Check from Settings > General > About. |
@AppleSupport The newest update. I️ made sure to download it yesterday. | @115854 Lets take a closer look into this issue. Select the following link to join us in a DM and we'll go from there. https://t.co/GDrqU22YpT |
@AppleSupport Tried resetting my settings .. restarting my phone .. all that | @115855 Let's go to DM for the next steps. DM us here: https://t.co/GDrqU22YpT |
@AppleSupport This is what it looks like https://t.co/XCQU2l4xUB | @115855 Any steps tried since it started last night? |
@AppleSupport I️ have an iPhone 7 Plus and yes I️ do | @115855 That's great it has iOS 11.1 as we can rule out being outdated. Any steps tried since this started? Do you recall when it started? |
@AppleSupport I️ need answers because it’s annoying 🙃 | @115855 We'd like to look into this with you. Which model do you have and is iOS 11.1 installed? Any steps tried so far? |
Hey @AppleSupport and anyone else who upgraded to ios11.1, are y’all having issues with capital “I️” in the Mail app? As it puts in “A”? | @115856 Hey, let's work together to figure out what's going on. Meet us in DM and we'll continue from there. https://t.co/GDrqU22YpT |
@AppleSupport This is what is happening... https://t.co/X3SZSJXfAT | @115857 We'd like to investigate further with you. Send us a DM and we can troubleshoot more from there. https://t.co/GDrqU22YpT |
Tf is wrong with my keyboard @115858 | @115857 Fill us in on what is happening, then we can help out from there. |
@AppleSupport are the call centres closed for the night? | @115859 We've received your DM and will continue there. |
@115858 @AppleSupport hello are all the lines closed for tonight #help | @115859 What's going on? We're hapy to help if we can. https://t.co/GDrqU22YpT |
@115861 @115862 @AppleSupport I️ upgraded. I️t didn’t work. | @115860 Reach out to us via DM, and we can take a look at this with you. https://t.co/GDrqU22YpT |
Hello, internet. Can someone explain why this symbol keeps appearing on my phone and when I️ try to type the letter I️? Also @AppleSupport https://t.co/QKwvTLtiN7 | @115861 You're in the right place; we'll do all we can to help. To start, let us know what iOS version is installed via DM: https://t.co/GDrqU22YpT |
@AppleSupport I’ve got a screenshot saying my #iPhoneX is reserved for the 3rd then an email saying it’s the 18th... what happened? | @115863 Go ahead and send us a DM please. Let us know the country you're in. |
Thank you @AppleSupport I updated my phone and now it is even slower and barely works. Thank you for ruining my phone.😤 | @115864 We'd like to help, but we'll need more details. What's happening on your device and which model is it? Do you have iOS 11.1? |
@AppleSupport I have the iPhone 6s Plus and just did the most recent update. | @115864 To make sure, is iOS 11.1 installed on it currently? Also, any steps tried so far? DM us here: https://t.co/GDrqU22YpT |
@AppleSupport iPhone 7 Plus 😊 | @115865 Thanks! Which iOS version is currently showing in Settings > General > About? |
@AppleSupport iOS 11.0.3 | @115865 Let's check Settings > General > Software Update. iOS 11.1 was released earlier today. If you see it, please backup & update. |
@AppleSupport Okey. Thank you! 🤗 | @115865 Our pleasure. If you're still having issues after a back up and update, contact us back. We're happy to help. |
@AppleSupport I need the software update urgently. The battery lasts literally half a day 🙍🏼🙁@AppleSupport | @115865 Hi there! What type of device are we working with? |
Hola @AppleSupport necesito urgente la actualización de software. La batería me dura literal medio día 🙍🏼🙇🏼♀️ | @115865 We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs |
@AppleSupport Hi! What is going on? Has Youtube lost it? What can be done about it? Thanks for the support! https://t.co/T8ZZp4IH6t | @115866 We want to help! DM us and let us know more about the issues you are having. https://t.co/GDrqU22YpT |
@AppleSupport ? hello | @115867 We'd like to get you speaking to our experts here: https://t.co/IBIY3vMgPj |
@AppleSupport Yes it did, 11.0.3 | @115868 We've just released iOS 11.1. We suggest backing up & updating. Then, test the issue again. Here's how: https://t.co/80YRnjDFDk |
MY HOME BUTTON DOESN’T WORK #IOS11 @AppleSupport | @115868 Let us help with your Home button. Did this issue start right after iOS 11? Which version of iOS 11 are you running? |
Hey @115858! Last time I downloaded an update my freaking phone gave me hell. Any recommendations? | @115869 We're here to help. Meet us in DM and we can check on available options. https://t.co/GDrqU22YpT |
@AppleSupport I can not find an option to get it there. It was just always there when playing. | @115870 DM us the specific iOS version you are running currently and we'll continue there. https://t.co/GDrqU22YpT |
@AppleSupport The app is still there. But no longer able to control it from the lockscreen. | @115870 Just to confirm, this is only happening with Spotify, correct? |
After update #ios1103 no spotify on my lock screen?@AppleSupport | @115870 Thanks for reaching out to us. Are you experiencing the missing app after restating your device? |
I just need @115858 to do something about the battery life because it sucks ass | @115871 We want to help you get your battery life back on track. Please DM and we'll look at it together. https://t.co/GDrqU22YpT |
Why does my I️ not work ?!
@115858 please fix this!!! | @116097 We'd like to look into this with you. Please DM us your current iOS version and your iPhone model. https://t.co/GDrqU22YpT |
@AppleSupport I️ just updated it and it’s still coming up https://t.co/22RZsQyTbh | @116098 Let's dig into this further with you. DM us and we'll continue there. |
Why is “I️” keep changing to this and how do I️ stop it🤦🏽♀️ @115858 @AppleSupport #anybody https://t.co/urzAfSZL5z | @116098 We definitely understand your concern. Please backup your iPhone, update and let us know the result: https://t.co/ahjigcvFRG |
iOS 11 is killing my battery @115858. Fix it. | @116099 We're here to help. Which exact iOS version is your device running? This info can be found under Settings > General > About. |
@AppleSupport Hello, I need some help regarding the region change on my Apple ID | @116100 This article should help with that: https://t.co/usOJWy6ChP |
@AppleSupport Thanks, thing is I still have like 81 cents in credit and won't let me do that until I have zero credit | @116100 Try contacting our iTunes Store team here for more help: https://t.co/SDIe7UiyJN |
@AppleSupport it has, but not for some time now. i’ve tried with two different apple ids but it’s still not showing up on my phone | @116101 Thanks for clarifying. Let's meet in DM so we can do more in-depth on this. https://t.co/GDrqU22YpT |
@AppleSupport why is my home sharing not working and how do i fix it | @116101 We're happy to help. Has Home Sharing worked with these devices before? |
@AppleSupport I just get a white screen and nothing loads. After a short time, it just closes/crashes. Thanks for the reply. | @116102 Which model do you have and is iOS 11.1 installed on it? Any steps tried so far? |
@AppleSupport iPhone 6, yes ios11. Checked for updates, none available. I’ve swiped up to close the app several times and I’ve restarted it 2x | @116102 To make sure, is iOS 11.1 showing here: Settings > General > About > Version? Please DM us the answer here: https://t.co/GDrqU22YpT |
@AppleSupport @116102 Battery life just got worst. | @116103 We'll make sure to get this straightened out. DM us, and we'll see you there. https://t.co/GDrqU22YpT |
@115858 my PHONE app doesn’t work. Thank you for updating my #iPhone to an #ipod | @116102 We want you to be able to make calls on the iPhone. What exactly is going on with the Phone app? |
@AppleSupport why can’t I change ringer volume with the buttons? Whose dumb idea was it to change that and how do they still have a job? | @116104 Let us look into that. What device and OS version are you using? |
@115858 if my words even mean a thing to you; I am an iPhone 7 owner and have updated to your latest software and now am having the most dropped calls in history and glitch’s such as apps randomly opening and more ... #iHelp | @116105 We want to help. Send us a DM letting us know if you are updated to iOS 11.1 https://t.co/GDrqU22YpT |
@AppleSupport epıl bana yardımcı olur musun telefon internet konusunda çok yakıyo napcaz ? | @116106 We offer support via Twitter in English. Contact us for help in your preferred language here: https://t.co/IBIY3vMgPj |
@AppleSupport Worked 👌🏽 | @116107 Glad to hear and just reach out again if you need help. Have a good one! |
@AppleSupport No I had 11.0.3 but now it says 11.1 update so ima go ahead and do that | @116107 Please keep us posted afterwards. |
why won’t my apps fuccin download or update @AppleSupport | @116107 Apps are important and we want you to get back to enjoying them. Which model do you have? Is iOS 11.1 installed on it? |
@AppleSupport $100 billion says that solves my problem? I’m on 11.0.3 currently. Hold please. | @116332 Let us know and we'll continue from there. https://t.co/GDrqU22YpT |
Cupertino, we have a problem. .@115858 .@116333 .@AppleSupport .@190 https://t.co/ImMcJ8QsTM | @116332 We'd like to see what we can do to assist. What version of iOS are you currently running? We released iOS 11.1 today. |
@AppleSupport why is my battery life short? I updated to 11.1, my battery is poor. Wife didn’t she likes her battery life | @116334 Let’s work together on this situation. To clarify, did this start after updating to iOS 11.1? Also, which device are you using? |
@AppleSupport Yes, after the update. I Phone 7 | @116334 Got it. Does this happen while using any particular App or feature? Let us know via a DM. We’ll keep moving forward from there. https://t.co/GDrqU22YpT |
@AppleSupport watchOs4 made my watch pointless Browsing music on my phone via the watch was 80% reason for buying it now it’s useless. | @116335 You should still be able to control Music on your iPhone from the watch. Check out the user guide here: https://t.co/vRQnmrhVHj |
@AppleSupport But this does not show the music stored on my phone like it did in os3. I do not want to store music on my phone. | @116335 We certainly want to take a closer look into this issue. Select the following link to join us in a DM and we'll go from there. https://t.co/GDrqU22YpT |
It’s been a few days since @115858 made me update my phone’s operating system. Now constantly glitching, hmm 🤔 I’m shocked! | @116336 Hi there! iOS 11.1 was released earlier today containing some bug fixes. Let's back up and update: https://t.co/80YRnjDFDk |
Question- @249 @115858 my iPhone6 dies very quick (have to charge it 3 times a day) my iPhone5 battery was faulty. Could this be the same? | @116337 We know how important your battery is & we'll be happy to help. Which iOS version are you using? Also, when did this issue begin? |
@AppleSupport iOS 11.1 it’s been getting worse for a few months now | @116337 Please meet with us in DM. We'd like to gather some additional details from you. https://t.co/GDrqU22YpT |
And why is my music NEVER in my control center?! @AppleSupport | @116338 We're here to help out! Which device is this on and which version of iOS is currently installed? |
@AppleSupport iPhone 7+, iOS 11.1 | @116338 Thank you very much! Send us a DM to let us know if your speaker doesn't work on calls, or if other apps are affected as well. https://t.co/GDrqU22YpT |
@115858 Just updated iOS on iPhone7, now iCloud backup greyed out, cannot be turned on, says “Last Backup Never” | @116339 Check out this link: https://t.co/Lr8zUtw9ls Send us a DM if it doesn't help. https://t.co/GDrqU22YpT |
@AppleSupport ...cost for sending in for diagnosing a problem if it's out of warranty? | @116340 We can help. Let’s start with the following steps to see if we can save you a trip in for service: https://t.co/RqWW0duJ0U |
@AppleSupport Hi, I plugged an adapter straight into the transformer and it still didn't charger. The charger LED does not light up either. | @116340 We certainly want to take a closer look into this. Select the following link to join us in a DM and we'll go from there. https://t.co/GDrqU22YpT |
@AppleSupport still no reliable Bluetooth on my iPhone 8+. | @116341 Thanks for reaching out. DM which Bluetooth device you are trying to connect to so we can help. https://t.co/GDrqU22YpT |
@115858 when will the bug in the calendar app be fixed? I upgraded to iOS 11.1 and it still crashes when iOS 11.03 | @116342 We'd like to help. What is going on with the app? |
@AppleSupport When you roll the month, it does not appear and hangs | @116342 We'd like to take a closer look at this. DM us and we'll go from there. https://t.co/GDrqU22YpT |
@AppleSupport do you have any apps for epilepsy so I can detect my seizures thanks in advance | @116343 Hey, we can provide some guidance. Let's meet in DM and we'll go from there. https://t.co/GDrqU22YpT |
@115858 really needs to fix this update. My phone has never been slower, for real. | @116344 We're here to help with any issues you may having with performance. Let us know the exact iOS version to get started. |
@AppleSupport 11.0.3 | @116345 Got it. We'd recommend backing up and updating your device to 11.1 and test things out further. Keep us posted on the results. |
@AppleSupport newest version of iOS and iPhone 7 | @116345 Since we just released iOS 11.1 today, can you clarify which exact version you have installed? |
My iPhone has erased and re-added emails dating back from 2013 til now twice in the past 24 hours. Wth??? @AppleSupport | @116345 We'll be happy to look into this with you. To clarify, which iPhone model do you have and what's the exact iOS version? |
Is anyone else having problems with there iPhone 7 saying no service? @115858 @115714 | @116346 We want to help with this. Let's start troubleshooting by trying the steps here: https://t.co/5KootZbxj1 |
So why is this happening I️ I️ I️ @AppleSupport | @116347 We'd be glad to see what we can do for you. Let's meet up in DM first. Thanks! https://t.co/GDrqU22YpT |
I keep getting this error message saying “the item can’t be played” and idk how to fix it... @115948 @AppleSupport | @116348 We'd like to look into this with you. Does the song appear to be greyed out? |
@AppleSupport Yes | @116348 Thank you for reaching out. We've received your DM and will continue working with you there. |
@AppleSupport @AppleSupport ^^check this out | @116349 Send us a DM please and we will go from there. https://t.co/GDrqU22YpT |
@AppleSupport HELP ME. I have a problem with my iPhone 7😑 | @116349 We're happy to help. What seems to be the problem? |
@AppleSupport Any idea why icons show up like this? I did force reset to no avail. After initial notification display, they show up. https://t.co/qBFIAlpGyD | @116350 We're here for you. DM us, and we'll look into this together. https://t.co/GDrqU22YpT |
@AppleSupport It’s sorted. Thanks. iOS update needed a change and hard reboot | @116351 We're glad to hear that's sorted out for you. Have a great day. |
@AppleSupport ios 11.0.3 on 6s. Cannot adjust alarm volume so waking up all in my house and neighbours despite ringer being set to minimum! | @116351 We'd love to help with your alarm volume. Is the option to "Change with Buttons" disabled under Settings > Sounds? |
@AppleSupport live photo keeps turning on in the camera even when it’s set to stay off. Please fix in next update. | @116352 Hey, we can work together to figure out a solution. Send us a DM and we'll continue from there. https://t.co/GDrqU22YpT |
Listen I’m having issues with my phone so like can you @ me so we can talk @AppleSupport | @116620 We're here to help. Send us a DM with the issue and we'll follow up from there. https://t.co/GDrqU22YpT |
not only does my phone keep freezing but when i screenshot things it turns out white... really not liking this iphone 8 plus @AppleSupport | @116621 Let's look at this together. Are you updated to iOS 11.1? |
@AppleSupport 11.1?? when did that come out lol, i talked to you guys last night and you asked if i was updated to 11.0.3 which i am lol | @116621 It was released earlier today. Let's use these steps to update iOS:
https://t.co/80YRnjDFDk |
@AppleSupport I’m no expert in battery life but 40% doesn’t go to 7% in 5minutes | @116622 We understand your concerns, and want to help. Which device is this happening on? |
@AppleSupport this is my top bar every time I open messages on my SE after updating to iOS 11.1 https://t.co/Lzge3qzc7w | @116623 Thank you for reaching out to us. Have you tried to restart the device? Let us know to get started. |
@AppleSupport That fixed it thanks | @116623 That's great! Enjoy the rest of your day. |
@AppleSupport iOS 11.1 - keyboard lag. 🤨 https://t.co/TdIHT9L9dt | @116624 We'd like to take a look into that with you. Would you please join us in DM to get started? https://t.co/GDrqU22YpT |
@AppleSupport I've also forced the app to close from the background and reopened, no dice 🎲 | @116625 Let’s team up on this. How long has this been happening? What version number of iOS are you running? Which iPhone do you have? |
@AppleSupport still happening, including on iOS 11.2 beta now. any ideas? | @116625 Thanks for the update. Go ahead and send us a DM and we'll take it from there. https://t.co/GDrqU22YpT |
Really considering getting a new kind of phone since my iPhone dies with 90% while using my camera 😤 @115858 @AppleSupport @318 | @116853 We want to help! What model of iOS device are you using? Do you have the most recent version of iOS 11.1 downloaded? |
@AppleSupport iPhone 6 and yes it’s got the latest software update | @116853 Thanks for letting us know. We'd like to take a further look into this. Please send us a DM, and we'll continue there. https://t.co/GDrqU22YpT |
Come on @AppleSupport #ios11.1 Same bug as before. Numbers disappear when entering info. Video below. #iosproblems https://t.co/eKirAn2Mam | @116854 Let's investigate this together. Does this only occur when using specific apps or website? |
@AppleSupport Restarting does resolve the issue. Thanks. | @116855 We're glad to hear that resolved the issue. Don't hesitate to reach out to us if you have any questions. Take care. |
@AppleSupport I can’t download songs. Progress icon keeps spinning. On both data + WiFi. Stream works though. Can’t add songs to playlists. https://t.co/x7uUxSqO9u | @116855 We want to help. Does restarting help at all? DM us which iOS version you're on and we'll continue support there. https://t.co/GDrqU22YpT |
@AppleSupport tell me why I️’I’ve updated my phone twice and I️ can’t type letter I️ without getting a letter A and a question mark | @116856 We're here for you. What is the exact version of the iOS you're running? Check by tapping Settings > General > About. |
@AppleSupport iOS 11.1 | @116856 Are all of your apps updated as well? |
@AppleSupport It | @116856 We'd be happy to look into this with you further. DM us using the link below and we'll go from there. https://t.co/GDrqU22YpT |
@AppleSupport whenever I try to see the photos that I’ve just taken my #iphone6 shows me this. I’ve reset it, I’ve restored it... help? https://t.co/8tQy27WvMe | @116857 We know how important it is to be able to view your photos. Are you able to see older photos on your iPhone? |
@AppleSupport And the new ones tauntingly pretend they are saved- it’s just when I click on them or try to send them that the grey screen shows | @116857 We appreciate those details. For more help with Photos, please reach out to our Photos experts here: https://t.co/IBIY3vMgPj |
This “I️” shit annoying yo @115858 fix this shit | @116858 We're here to help. Send us a DM with the iOS version number you're on. We'll follow up there. https://t.co/GDrqU22YpT |
End of preview. Expand in Data Studio
AppleConvos Dataset
This dataset contains 106,648 rows of a filtered subset of Customer Support on Twitter dataset, specifically filtered for Apple Support posts.
Credits & Legal Notices
- Original Creator(s): Thought Vector, Stuart Axelbrooke.
- Source Data: Customer Support on Twitter
- Modifications: Data filtered to isolate Apple-specific interactions.
- License: This dataset is distributed under the CC BY-NC-SA 4.0 license.
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