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LOYALTY-001 | What triggers a CLUB point to be marked as 'EXPIRED'? | In the SAP Commerce Loyalty system, if the loyaltyPointsGain.expirityDate is smaller than today鈥檚 date, the status of the point is marked as EXPIRED. | When loyaltyPointsGain.expirityDate is smaller than today鈥檚 date |
LOYALTY-002 | Where are the CLUB points stored for each customer? | The CLUB points data are stored at the B2BCustomer level in the SAP Commerce database, using the loyaltyPointsPool and loyaltyPointsPoolTotal attributes. | At the B2BCustomer level in loyaltyPointsPool and loyaltyPointsPoolTotal |
LOYALTY-003 | What is the frequency of the points pool data integration? | The integration of CLUB points from SAP Unity into SAP Commerce happens once per month, triggered by AMDS-loyaltyPointsPoolIntegrationCronJob. | Once per month |
LOYALTY-004 | What statuses can a CLUB point have? | The loyaltyPointsGain.status attribute can have one of three values: 'EXPIRED', 'AVAILABLE', or 'USED'. | EXPIRED, AVAILABLE, USED |
LOYALTY-005 | What happens when CLUB points are partially consumed? | If part of a loyaltyPointsGain is consumed, a new object is created for the consumed amount with status 'USED', while the remaining points stay as 'AVAILABLE'. | A new loyaltyPointsGain is created with status 'USED' |
LOYALTY-006 | What page will show the history of CLUB points? | A new LoyaltyPointsHistory page will be created and accessible from the main loyalty account page to show the history of points earned, used, and expired. | LoyaltyPointsHistory page |
LOYALTY-007 | How are the CLUB points calculated for display? | The CLUB points displayed on the customer account are calculated as the sum of loyaltyPointsGain.loyaltyPointsNumber where the status is 'AVAILABLE' and the expirityDate is in the future. | Sum of AVAILABLE loyaltyPointsGain with future expirityDate |
LOYALTY-008 | What languages are supported in the points display block? | The Points Pool block on the Loyalty page includes content text localized in English (EN), French (FR), and Spanish (ES). | English, French, Spanish |
LOYALTY-009 | When is the customer notified about expiring points? | Customers are notified by email when CLUB points are close to expiration, if the points are marked as 'AVAILABLE' and the expirityDate is within the next month. | When points are AVAILABLE and expiring within the next month |
LOYALTY-010 | What does the loyaltyPointsPoolTotal attribute represent? | It represents the sum of all AVAILABLE loyaltyPointsGain amounts that have an expirityDate greater than today鈥檚 date. | Sum of all AVAILABLE points with future expirityDate |
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