Maicarons/mai-jev-zh-support
Text Classification • 0.3B • Updated
state unknown | questions unknown | targets unknown | _meta dict |
|---|---|---|---|
"工单 TK-R2-029：用户说明“问题不是登录失败；支付页面重复扣款，请处理账单”。" | {
"route": {
"type": "choice",
"instructions": "按用户当前请求的否定范围选择处理团队，不按被否定的词路由。",
"criteria": {
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流"
}
}
} | {
"route": "billing"
} | {
"id": "a128m-02-029",
"family": "ticket-routing-negative-disambiguation-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前请求明确排除了其他事项，实际主诉对应billing团队。"
}
} |
"工单文本 TK-I2-032：用户申请设备更换，设备已损坏。" | {
"mentions_term": {
"type": "noul",
"instructions": "文本是否明确提到“设备更换”？"
}
} | {
"mentions_term": true
} | {
"id": "a128m-14-032",
"family": "insufficient-noul-explicit-mention-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"mentions_term": "文本句子为“用户申请设备更换，设备已损坏。”，其中明确出现设备更换。"
}
} |
{
"policy": {
"minimum_active_days": 30,
"maximum_incidents": 2
},
"usage": {
"account_id": "U-048",
"active_days": 30,
"reported_incidents": 1
}
} | {
"status": {
"type": "choice",
"instructions": "必须同时满足活跃天数下限和事故数上限，判断资格状态。",
"criteria": {
"eligible": "满足全部条件",
"ineligible": "至少一个条件不满足",
"unknown": "信息不足，无法判断"
}
}
} | {
"status": "eligible"
} | {
"id": "a128m-07-048",
"family": "eligibility-plan-usage-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "active_days=30 与 minimum_active_days=30，reported_incidents=1 与 maximum_incidents=2；两项需同时满足。"
}
} |
{
"ticket": "TK-R4-022",
"security_flag": false,
"request": "用户要修改尚未发货订单的收货地址。"
} | {
"route": {
"type": "choice",
"instructions": "若安全标记为真，选择安全团队；否则按当前主诉选择对应团队。",
"criteria": {
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"security": "账号安全、异常登录和安全事件",
"account": "普通账号登录与权限"
}
},
"flag_reported": {
"type": "noul",
... | {
"route": "fulfillment",
"flag_reported": false
} | {
"id": "a128m-04-022",
"family": "ticket-routing-severity-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "security_flag=false，当前主诉为用户要修改尚未发货订单的收货地址。",
"flag_reported": "状态字段明确给出 security_flag=false。"
}
} |
"工单 TK-R2-010：用户强调“不是付款问题，也不是物流问题；桌面程序启动就崩溃”。" | {
"route": {
"type": "choice",
"instructions": "按用户当前请求的否定范围选择处理团队，不按被否定的词路由。",
"criteria": {
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定"
}
}
} | {
"route": "technical"
} | {
"id": "a128m-02-010",
"family": "ticket-routing-negative-disambiguation-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前请求明确排除了其他事项，实际主诉对应technical团队。"
}
} |
{
"assessment": "RISK-043",
"risk_points": 49
} | {
"risk_level": {
"type": "score",
"instructions": "根据风险分所在区间选择等级。",
"criteria": {
"0": "风险分0至24",
"1": "风险分25至49",
"2": "风险分50至74",
"3": "风险分75及以上"
}
},
"review_mode": {
"type": "choice",
"instructions": "风险分达到50分时选择 enhanced，否则选择 normal。",
"criteria": {
... | {
"risk_level": 1,
"review_mode": "normal",
"review_trigger": false
} | {
"id": "a128m-10-043",
"family": "threshold-risk-band-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"risk_level": "风险分 49 按规则映射为等级 1。",
"review_mode": "比较 49 与加强复核阈值 50。",
"review_trigger": "比较 49 与加强复核阈值 50。"
}
} |
{
"ticket": "TK-R4-010",
"security_flag": true,
"request": "用户发现陌生设备登录，并要求核查账号安全。"
} | {
"route": {
"type": "choice",
"instructions": "若安全标记为真，选择安全团队；否则按当前主诉选择对应团队。",
"criteria": {
"security": "账号安全、异常登录和安全事件",
"account": "普通账号登录与权限",
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流"
}
},
"flag_reported": {
"type": "noul",
... | {
"route": "security",
"flag_reported": true
} | {
"id": "a128m-04-010",
"family": "ticket-routing-severity-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "security_flag=true，当前主诉为用户发现陌生设备登录，并要求核查账号安全。",
"flag_reported": "状态字段明确给出 security_flag=true。"
}
} |
{
"policy": {
"minimum_age": 20
},
"person": {
"id": "P-015",
"age": 18
}
} | {
"eligible": {
"type": "noul",
"instructions": "申请人年龄是否达到政策规定的最低年龄？"
}
} | {
"eligible": false
} | {
"id": "a128m-05-015",
"family": "eligibility-age-boundary-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "18 < 20。"
}
} |
{
"incident": "INC-SLA-017",
"unavailable_minutes": 120
} | {
"impact": {
"type": "score",
"instructions": "按不可用时长从低到高判定影响等级。",
"criteria": {
"0": "不可用少于5分钟",
"1": "不可用至少5分钟但少于30分钟",
"2": "不可用至少30分钟但少于120分钟",
"3": "不可用至少120分钟"
}
},
"escalation": {
"type": "choice",
"instructions": "不可用时长达到30分钟时选择 priority，否则选择 standard。",
... | {
"impact": 3,
"escalation": "priority",
"upgrade_trigger": true
} | {
"id": "a128m-09-017",
"family": "threshold-sla-duration-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"impact": "不可用 120 分钟，落入等级 3 的区间。",
"escalation": "比较 120 与升级阈值 30。",
"upgrade_trigger": "比较 120 与升级阈值 30。"
}
} |
{
"policy": {
"minimum_active_days": 30,
"maximum_incidents": 1
},
"usage": {
"account_id": "U-009",
"active_days": 30,
"reported_incidents": 3
}
} | {
"status": {
"type": "choice",
"instructions": "必须同时满足活跃天数下限和事故数上限，判断资格状态。",
"criteria": {
"eligible": "满足全部条件",
"ineligible": "至少一个条件不满足",
"unknown": "信息不足，无法判断"
}
}
} | {
"status": "ineligible"
} | {
"id": "a128m-07-009",
"family": "eligibility-plan-usage-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "active_days=30 与 minimum_active_days=30，reported_incidents=3 与 maximum_incidents=1；两项需同时满足。"
}
} |
"工单 TK-I1-042：用户只说账号有异常，没有说明是密码、权限还是安全事件。" | {
"route": {
"type": "choice",
"instructions": "根据工单是否提供足够具体的类别选择一个处理团队。",
"criteria": {
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录与权限",
"billing": "付款、扣款和账单"
}
},
"category_explicit": {
"type": "noul",
"instruct... | {
"route": "unknown",
"category_explicit": false
} | {
"id": "a128m-13-042",
"family": "insufficient-choice-unknown-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "文本只给出模糊描述，未提供可判定的故障类别。",
"category_explicit": "文本没有明确列出具体故障类别。"
}
} |
{
"incident": "INC-SLA-024",
"unavailable_minutes": 29
} | {
"impact": {
"type": "score",
"instructions": "按不可用时长从低到高判定影响等级。",
"criteria": {
"0": "不可用少于5分钟",
"1": "不可用至少5分钟但少于30分钟",
"2": "不可用至少30分钟但少于120分钟",
"3": "不可用至少120分钟"
}
},
"escalation": {
"type": "choice",
"instructions": "不可用时长达到30分钟时选择 priority，否则选择 standard。",
... | {
"impact": 1,
"escalation": "standard",
"upgrade_trigger": false
} | {
"id": "a128m-09-024",
"family": "threshold-sla-duration-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"impact": "不可用 29 分钟，落入等级 1 的区间。",
"escalation": "比较 29 与升级阈值 30。",
"upgrade_trigger": "比较 29 与升级阈值 30。"
}
} |
"工单 TK-I3-004：当前消息为“请重置我的登录密码。”；附带引用的旧工单讨论退款。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“密码重置”相关请求；引述或历史记录不算。"
}
} | {
"current_request": true
} | {
"id": "a128m-15-004",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“请重置我的登录密码。”；引用的旧工单讨论退款。中的内容不作为当前请求。"
}
} |
{
"assessment": "RISK-017",
"risk_points": 100
} | {
"risk_level": {
"type": "score",
"instructions": "根据风险分所在区间选择等级。",
"criteria": {
"0": "风险分0至24",
"1": "风险分25至49",
"2": "风险分50至74",
"3": "风险分75及以上"
}
},
"review_mode": {
"type": "choice",
"instructions": "风险分达到50分时选择 enhanced，否则选择 normal。",
"criteria": {
... | {
"risk_level": 3,
"review_mode": "enhanced",
"review_trigger": true
} | {
"id": "a128m-10-017",
"family": "threshold-risk-band-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"risk_level": "风险分 100 按规则映射为等级 3。",
"review_mode": "比较 100 与加强复核阈值 50。",
"review_trigger": "比较 100 与加强复核阈值 50。"
}
} |
"工单 TK-R3-048：用户写明先处理重置登录密码，之后再查询订单物流。两个请求都属于客服范围。" | {
"route": {
"type": "choice",
"instructions": "按用户明确写出的先后顺序，选择应先处理的团队。",
"criteria": {
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常"
}
}
} | {
"route": "account"
} | {
"id": "a128m-03-048",
"family": "ticket-routing-compound-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "用户明确把“用户写明先处理重置登录密码”列为先处理事项，因此先路由到account团队。"
}
} |
{
"policy": {
"minimum_active_days": 60,
"maximum_incidents": 3
},
"usage": {
"account_id": "U-034",
"active_days": 80,
"reported_incidents": 5
}
} | {
"status": {
"type": "choice",
"instructions": "必须同时满足活跃天数下限和事故数上限，判断资格状态。",
"criteria": {
"ineligible": "至少一个条件不满足",
"unknown": "信息不足，无法判断",
"eligible": "满足全部条件"
}
}
} | {
"status": "ineligible"
} | {
"id": "a128m-07-034",
"family": "eligibility-plan-usage-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "active_days=80 与 minimum_active_days=60，reported_incidents=5 与 maximum_incidents=3；两项需同时满足。"
}
} |
"工单 TK-R2-038：用户强调“不是付款问题，也不是物流问题；桌面程序启动就崩溃”。" | {
"route": {
"type": "choice",
"instructions": "按用户当前请求的否定范围选择处理团队，不按被否定的词路由。",
"criteria": {
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常"
}
}
} | {
"route": "technical"
} | {
"id": "a128m-02-038",
"family": "ticket-routing-negative-disambiguation-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前请求明确排除了其他事项，实际主诉对应technical团队。"
}
} |
"工单 TK-I3-040：当前消息为“请帮我处理这笔订单退款。”；附带另一位用户曾咨询密码。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“退款”相关请求；引述或历史记录不算。"
}
} | {
"current_request": true
} | {
"id": "a128m-15-040",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“请帮我处理这笔订单退款。”；另一位用户曾咨询密码。中的内容不作为当前请求。"
}
} |
"工单 TK-I3-043：当前消息为“我想知道物流什么时候到。”；附带引用他人消息：我想取消订单。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“取消订单”相关请求；引述或历史记录不算。"
}
} | {
"current_request": false
} | {
"id": "a128m-15-043",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“我想知道物流什么时候到。”；引用他人消息：我想取消订单。中的内容不作为当前请求。"
}
} |
"工单 TK-I1-008：用户说订单有问题，未说明是取消、改寄、发票还是物流。" | {
"route": {
"type": "choice",
"instructions": "根据工单是否提供足够具体的类别选择一个处理团队。",
"criteria": {
"fulfillment": "订单和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录与权限",
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常"
}
},
"category_explicit": {
"type": "noul",
"instruct... | {
"route": "unknown",
"category_explicit": false
} | {
"id": "a128m-13-008",
"family": "insufficient-choice-unknown-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "文本只给出模糊描述，未提供可判定的故障类别。",
"category_explicit": "文本没有明确列出具体故障类别。"
}
} |
{
"policy": {
"minimum_active_days": 180,
"closed_account_override": true
},
"account": {
"id": "A-028",
"closed": false,
"active_days": 180
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": true
} | {
"id": "a128m-08-028",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=false；未关闭时比较 180 与 180。"
}
} |
"合成试验 PRF-016：在200次条件相同的模拟中，事件“导出完成”发生74次；将观测频率作为下一次事件的概率估计。" | {
"event_next": {
"type": "noul",
"instructions": "按状态给定的观测频率估计，下一次模拟发生该事件的概率是多少？"
}
} | {
"event_next": 0.37
} | {
"id": "a128m-18-016",
"family": "probability-trial-frequency-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"event_next": "观测频率=74/200。"
}
} |
{
"ticket": "TK-R4-021",
"security_flag": false,
"request": "客户端在启动时崩溃并显示错误码。"
} | {
"route": {
"type": "choice",
"instructions": "若安全标记为真，选择安全团队；否则按当前主诉选择对应团队。",
"criteria": {
"account": "普通账号登录与权限",
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"security": "账号安全、异常登录和安全事件"
}
},
"flag_reported": {
"type": "noul",
... | {
"route": "technical",
"flag_reported": false
} | {
"id": "a128m-04-021",
"family": "ticket-routing-severity-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "security_flag=false，当前主诉为客户端在启动时崩溃并显示错误码。",
"flag_reported": "状态字段明确给出 security_flag=false。"
}
} |
"工单 TK-I1-031：用户说系统很慢，但未说明是客户端、支付服务还是配送页面。" | {
"route": {
"type": "choice",
"instructions": "根据工单是否提供足够具体的类别选择一个处理团队。",
"criteria": {
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录与权限"
}
},
"category_explicit": {
"type": "noul",
"instruct... | {
"route": "unknown",
"category_explicit": false
} | {
"id": "a128m-13-031",
"family": "insufficient-choice-unknown-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "文本只给出模糊描述，未提供可判定的故障类别。",
"category_explicit": "文本没有明确列出具体故障类别。"
}
} |
"工单 TK-I3-010：当前消息为“我要求取消这个未发货订单。”；附带历史记录提到有人咨询发票。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“取消订单”相关请求；引述或历史记录不算。"
}
} | {
"current_request": true
} | {
"id": "a128m-15-010",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“我要求取消这个未发货订单。”；历史记录提到有人咨询发票。中的内容不作为当前请求。"
}
} |
"工单 TK-I1-026：用户说系统很慢，但未说明是客户端、支付服务还是配送页面。" | {
"route": {
"type": "choice",
"instructions": "根据工单是否提供足够具体的类别选择一个处理团队。",
"criteria": {
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录与权限"
}
},
"category_explicit": {
"type": "noul",
"instruct... | {
"route": "unknown",
"category_explicit": false
} | {
"id": "a128m-13-026",
"family": "insufficient-choice-unknown-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "文本只给出模糊描述，未提供可判定的故障类别。",
"category_explicit": "文本没有明确列出具体故障类别。"
}
} |
"工单 TK-R5-021：支付页面返回 payment failed；用户要求处理扣款问题。" | {
"route": {
"type": "choice",
"instructions": "根据中英文混合文本中的当前主诉选择处理团队。",
"criteria": {
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限"
}
}
} | {
"route": "billing"
} | {
"id": "a128m-19-021",
"family": "ticket-routing-language-mix-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前主诉的中文部分明确对应billing团队。"
}
} |
{
"policy": {
"minimum_active_days": 30,
"maximum_incidents": 2
},
"usage": {
"account_id": "U-003",
"active_days": 29,
"reported_incidents": 2
}
} | {
"status": {
"type": "choice",
"instructions": "必须同时满足活跃天数下限和事故数上限，判断资格状态。",
"criteria": {
"eligible": "满足全部条件",
"ineligible": "至少一个条件不满足",
"unknown": "信息不足，无法判断"
}
}
} | {
"status": "ineligible"
} | {
"id": "a128m-07-003",
"family": "eligibility-plan-usage-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "active_days=29 与 minimum_active_days=30，reported_incidents=2 与 maximum_incidents=2；两项需同时满足。"
}
} |
"工单 TK-R3-008：用户写明先处理重置登录密码，之后再查询订单物流。两个请求都属于客服范围。" | {
"route": {
"type": "choice",
"instructions": "按用户明确写出的先后顺序，选择应先处理的团队。",
"criteria": {
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常"
}
}
} | {
"route": "account"
} | {
"id": "a128m-03-008",
"family": "ticket-routing-compound-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "用户明确把“用户写明先处理重置登录密码”列为先处理事项，因此先路由到account团队。"
}
} |
"工单 TK-R1-003：订单已经送达，但物流状态连续三天没有更新。" | {
"route": {
"type": "choice",
"instructions": "根据用户当前明确提出的问题选择一个处理团队。",
"criteria": {
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常"
}
}
} | {
"route": "fulfillment"
} | {
"id": "a128m-01-003",
"family": "ticket-routing-intent-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "主诉是订单已经送达，但物流状态连续三天没有更新，与处理团队定义相符。"
}
} |
{
"policy": {
"minimum_residence_days": 90
},
"record": {
"id": "R-013",
"residence_days": 100,
"status": "active"
}
} | {
"eligible": {
"type": "noul",
"instructions": "记录中的居住天数是否满足政策窗口？"
}
} | {
"eligible": true
} | {
"id": "a128m-06-013",
"family": "eligibility-residency-window-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "100 >= 90 天。"
}
} |
{
"queue": "Q-027",
"waiting_minutes": 29,
"priority": "normal"
} | {
"queue_impact": {
"type": "score",
"instructions": "按排队等待时长判定队列影响等级。",
"criteria": {
"0": "等待少于10分钟",
"1": "等待至少10分钟但少于30分钟",
"2": "等待至少30分钟但少于60分钟",
"3": "等待至少60分钟"
}
},
"dispatch": {
"type": "choice",
"instructions": "排队等待达到30分钟时选择 priority，否则选择 standard。",
... | {
"queue_impact": 1,
"dispatch": "standard",
"priority_trigger": false
} | {
"id": "a128m-11-027",
"family": "threshold-queue-load-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"queue_impact": "29 分钟满足等级 1 的边界。",
"dispatch": "比较 29 与优先调度阈值 30。",
"priority_trigger": "比较 29 与优先调度阈值 30。"
}
} |
"工单 TK-R5-018：Order tracking is not updating；用户要查询物流。" | {
"route": {
"type": "choice",
"instructions": "根据中英文混合文本中的当前主诉选择处理团队。",
"criteria": {
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常"
}
}
} | {
"route": "fulfillment"
} | {
"id": "a128m-19-018",
"family": "ticket-routing-language-mix-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前主诉的中文部分明确对应fulfillment团队。"
}
} |
{
"policy": {
"minimum_age": 16
},
"person": {
"id": "P-026",
"age": 16
}
} | {
"eligible": {
"type": "noul",
"instructions": "申请人年龄是否达到政策规定的最低年龄？"
}
} | {
"eligible": true
} | {
"id": "a128m-05-026",
"family": "eligibility-age-boundary-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "16 >= 16。"
}
} |
{
"queue": "Q-014",
"waiting_minutes": 60,
"priority": "normal"
} | {
"queue_impact": {
"type": "score",
"instructions": "按排队等待时长判定队列影响等级。",
"criteria": {
"0": "等待少于10分钟",
"1": "等待至少10分钟但少于30分钟",
"2": "等待至少30分钟但少于60分钟",
"3": "等待至少60分钟"
}
},
"dispatch": {
"type": "choice",
"instructions": "排队等待达到30分钟时选择 priority，否则选择 standard。",
... | {
"queue_impact": 3,
"dispatch": "priority",
"priority_trigger": true
} | {
"id": "a128m-11-014",
"family": "threshold-queue-load-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"queue_impact": "60 分钟满足等级 3 的边界。",
"dispatch": "比较 60 与优先调度阈值 30。",
"priority_trigger": "比较 60 与优先调度阈值 30。"
}
} |
{
"ticket": "TK-R4-001",
"security_flag": false,
"request": "客户端在启动时崩溃并显示错误码。"
} | {
"route": {
"type": "choice",
"instructions": "若安全标记为真，选择安全团队；否则按当前主诉选择对应团队。",
"criteria": {
"account": "普通账号登录与权限",
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"security": "账号安全、异常登录和安全事件"
}
},
"flag_reported": {
"type": "noul",
... | {
"route": "technical",
"flag_reported": false
} | {
"id": "a128m-04-001",
"family": "ticket-routing-severity-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "security_flag=false，当前主诉为客户端在启动时崩溃并显示错误码。",
"flag_reported": "状态字段明确给出 security_flag=false。"
}
} |
"工单 TK-R1-005：付款页面反复报错，用户无法完成支付。" | {
"route": {
"type": "choice",
"instructions": "根据用户当前明确提出的问题选择一个处理团队。",
"criteria": {
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定"
}
}
} | {
"route": "billing"
} | {
"id": "a128m-01-005",
"family": "ticket-routing-intent-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "主诉是付款页面反复报错，用户无法完成支付，与处理团队定义相符。"
}
} |
"工单 TK-R1-026：桌面客户端启动后立即闪退，无法进入软件。" | {
"route": {
"type": "choice",
"instructions": "根据用户当前明确提出的问题选择一个处理团队。",
"criteria": {
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限"
}
}
} | {
"route": "technical"
} | {
"id": "a128m-01-026",
"family": "ticket-routing-intent-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "主诉是桌面客户端启动后立即闪退，无法进入软件，与处理团队定义相符。"
}
} |
"工单 TK-R3-046：用户写明先处理桌面软件崩溃，之后再查询发票。两个请求都属于客服范围。" | {
"route": {
"type": "choice",
"instructions": "按用户明确写出的先后顺序，选择应先处理的团队。",
"criteria": {
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限"
}
}
} | {
"route": "technical"
} | {
"id": "a128m-03-046",
"family": "ticket-routing-compound-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "用户明确把“用户写明先处理桌面软件崩溃”列为先处理事项，因此先路由到technical团队。"
}
} |
{
"incident": "INC-SLA-036",
"unavailable_minutes": 119
} | {
"impact": {
"type": "score",
"instructions": "按不可用时长从低到高判定影响等级。",
"criteria": {
"0": "不可用少于5分钟",
"1": "不可用至少5分钟但少于30分钟",
"2": "不可用至少30分钟但少于120分钟",
"3": "不可用至少120分钟"
}
},
"escalation": {
"type": "choice",
"instructions": "不可用时长达到30分钟时选择 priority，否则选择 standard。",
... | {
"impact": 2,
"escalation": "priority",
"upgrade_trigger": true
} | {
"id": "a128m-09-036",
"family": "threshold-sla-duration-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"impact": "不可用 119 分钟，落入等级 2 的区间。",
"escalation": "比较 119 与升级阈值 30。",
"upgrade_trigger": "比较 119 与升级阈值 30。"
}
} |
{
"policy": {
"required_field": "residence_days",
"threshold": 90
},
"record": {
"id": "I4-037",
"observed_value": null,
"note": "居住天数未提供"
}
} | {
"decision": {
"type": "choice",
"instructions": "根据阈值字段是否可用来判断条件结果；信息不足时选择 unknown。",
"criteria": {
"fail": "已知数值不满足阈值",
"unknown": "缺少阈值所需数值",
"pass": "已知数值满足阈值"
}
},
"value_provided": {
"type": "noul",
"instructions": "状态是否明确提供了用于比较的观测值？"
}
} | {
"decision": "unknown",
"value_provided": false
} | {
"id": "a128m-16-037",
"family": "insufficient-threshold-evidence-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"decision": "观测值为 null，政策要求的 residence_days 无法与 90 比较。",
"value_provided": "状态明确记录 observed_value=null。"
}
} |
{
"ticket": "TK-R4-046",
"security_flag": false,
"request": "用户要修改尚未发货订单的收货地址。"
} | {
"route": {
"type": "choice",
"instructions": "若安全标记为真，选择安全团队；否则按当前主诉选择对应团队。",
"criteria": {
"account": "普通账号登录与权限",
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"security": "账号安全、异常登录和安全事件"
}
},
"flag_reported": {
"type": "noul",
... | {
"route": "fulfillment",
"flag_reported": false
} | {
"id": "a128m-04-046",
"family": "ticket-routing-severity-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "security_flag=false，当前主诉为用户要修改尚未发货订单的收货地址。",
"flag_reported": "状态字段明确给出 security_flag=false。"
}
} |
{
"application": "DOC-043",
"policy": {
"minimum_tenure_months": 12,
"authoritative_source": "hr_system"
},
"hr_system": {
"available": true,
"tenure_months": 11
},
"other_document": {
"tenure_months": 20
}
} | {
"status": {
"type": "choice",
"instructions": "只按 hr_system 的权威记录判断；该记录缺失时选择 unknown。",
"criteria": {
"ineligible": "权威记录不满足最低年限",
"unknown": "权威记录缺失，无法判断",
"eligible": "权威记录满足最低年限"
}
}
} | {
"status": "ineligible"
} | {
"id": "a128m-20-043",
"family": "eligibility-document-consistency-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "hr_system.tenure_months=11，政策要求至少12个月。"
}
} |
{
"policy": {
"minimum_active_days": 90,
"closed_account_override": true
},
"account": {
"id": "A-039",
"closed": true,
"active_days": 90
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": false
} | {
"id": "a128m-08-039",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=true；未关闭时比较 90 与 90。"
}
} |
{
"policy": {
"minimum_active_days": 90,
"closed_account_override": true
},
"account": {
"id": "A-012",
"closed": true,
"active_days": 89
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": false
} | {
"id": "a128m-08-012",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=true；未关闭时比较 89 与 90。"
}
} |
"试验记录 PR-028：袋中有1个蓝球、5个红球和3个白球，每个球被抽到的概率相同，现随机抽取一个球。" | {
"blue_draw": {
"type": "noul",
"instructions": "这次随机抽取中抽到蓝球的概率是多少？"
}
} | {
"blue_draw": 0.1111111111
} | {
"id": "a128m-17-028",
"family": "probability-uniform-selection-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"blue_draw": "P(蓝球)=1/(1+5+3)=1/9。"
}
} |
{
"policy": {
"minimum_residence_days": 365
},
"record": {
"id": "R-043",
"residence_days": 364,
"status": "active"
}
} | {
"eligible": {
"type": "noul",
"instructions": "记录中的居住天数是否满足政策窗口？"
}
} | {
"eligible": false
} | {
"id": "a128m-06-043",
"family": "eligibility-residency-window-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "364 < 365 天。"
}
} |
{
"policy": {
"minimum_residence_days": 90
},
"record": {
"id": "R-033",
"residence_days": 100,
"status": "active"
}
} | {
"eligible": {
"type": "noul",
"instructions": "记录中的居住天数是否满足政策窗口？"
}
} | {
"eligible": true
} | {
"id": "a128m-06-033",
"family": "eligibility-residency-window-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "100 >= 90 天。"
}
} |
{
"policy": {
"minimum_active_days": 180,
"closed_account_override": true
},
"account": {
"id": "A-043",
"closed": false,
"active_days": 210
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": true
} | {
"id": "a128m-08-043",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=false；未关闭时比较 210 与 180。"
}
} |
"试验记录 PR-013：袋中有7个蓝球、8个红球和6个白球，每个球被抽到的概率相同，现随机抽取一个球。" | {
"blue_draw": {
"type": "noul",
"instructions": "这次随机抽取中抽到蓝球的概率是多少？"
}
} | {
"blue_draw": 0.33333333330000003
} | {
"id": "a128m-17-013",
"family": "probability-uniform-selection-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"blue_draw": "P(蓝球)=7/(7+8+6)=7/21。"
}
} |
{
"sensor": "TEMP-021",
"temperature_c": 31
} | {
"temperature_level": {
"type": "score",
"instructions": "按传感器温度区间判定等级。",
"criteria": {
"0": "18至26摄氏度，含两端",
"1": "10至低于18，或高于26至30摄氏度",
"2": "0至低于10，或高于30至40摄氏度",
"3": "低于0，或高于40摄氏度"
}
},
"extreme": {
"type": "choice",
"instructions": "温度低于0摄氏度或高于40摄氏度时选择 critical... | {
"temperature_level": 2,
"extreme": "normal",
"extreme_trigger": false
} | {
"id": "a128m-12-021",
"family": "threshold-temperature-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"temperature_level": "31 摄氏度落入等级 2。",
"extreme": "比较 31 与极端条件 0 和 40。",
"extreme_trigger": "比较 31 与极端条件 0 和 40。"
}
} |
{
"policy": {
"required_field": "active_days",
"threshold": 30
},
"record": {
"id": "I4-038",
"observed_value": null,
"note": "账户活跃天数未提供"
}
} | {
"decision": {
"type": "choice",
"instructions": "根据阈值字段是否可用来判断条件结果；信息不足时选择 unknown。",
"criteria": {
"unknown": "缺少阈值所需数值",
"pass": "已知数值满足阈值",
"fail": "已知数值不满足阈值"
}
},
"value_provided": {
"type": "noul",
"instructions": "状态是否明确提供了用于比较的观测值？"
}
} | {
"decision": "unknown",
"value_provided": false
} | {
"id": "a128m-16-038",
"family": "insufficient-threshold-evidence-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"decision": "观测值为 null，政策要求的 active_days 无法与 30 比较。",
"value_provided": "状态明确记录 observed_value=null。"
}
} |
"工单 TK-R3-018：用户写明先处理桌面软件崩溃，之后再查询发票。两个请求都属于客服范围。" | {
"route": {
"type": "choice",
"instructions": "按用户明确写出的先后顺序，选择应先处理的团队。",
"criteria": {
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常"
}
}
} | {
"route": "technical"
} | {
"id": "a128m-03-018",
"family": "ticket-routing-compound-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "用户明确把“用户写明先处理桌面软件崩溃”列为先处理事项，因此先路由到technical团队。"
}
} |
{
"policy": {
"minimum_active_days": 365,
"closed_account_override": true
},
"account": {
"id": "A-011",
"closed": false,
"active_days": 425
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": true
} | {
"id": "a128m-08-011",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=false；未关闭时比较 425 与 365。"
}
} |
{
"sensor": "TEMP-049",
"temperature_c": 0
} | {
"temperature_level": {
"type": "score",
"instructions": "按传感器温度区间判定等级。",
"criteria": {
"0": "18至26摄氏度，含两端",
"1": "10至低于18，或高于26至30摄氏度",
"2": "0至低于10，或高于30至40摄氏度",
"3": "低于0，或高于40摄氏度"
}
},
"extreme": {
"type": "choice",
"instructions": "温度低于0摄氏度或高于40摄氏度时选择 critical... | {
"temperature_level": 2,
"extreme": "normal",
"extreme_trigger": false
} | {
"id": "a128m-12-049",
"family": "threshold-temperature-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"temperature_level": "0 摄氏度落入等级 2。",
"extreme": "比较 0 与极端条件 0 和 40。",
"extreme_trigger": "比较 0 与极端条件 0 和 40。"
}
} |
"工单 TK-R2-022：用户强调“不是付款问题，也不是物流问题；桌面程序启动就崩溃”。" | {
"route": {
"type": "choice",
"instructions": "按用户当前请求的否定范围选择处理团队，不按被否定的词路由。",
"criteria": {
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单"
}
}
} | {
"route": "technical"
} | {
"id": "a128m-02-022",
"family": "ticket-routing-negative-disambiguation-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前请求明确排除了其他事项，实际主诉对应technical团队。"
}
} |
{
"policy": {
"minimum_active_days": 60,
"maximum_incidents": 2
},
"usage": {
"account_id": "U-022",
"active_days": 65,
"reported_incidents": 4
}
} | {
"status": {
"type": "choice",
"instructions": "必须同时满足活跃天数下限和事故数上限，判断资格状态。",
"criteria": {
"ineligible": "至少一个条件不满足",
"unknown": "信息不足，无法判断",
"eligible": "满足全部条件"
}
}
} | {
"status": "ineligible"
} | {
"id": "a128m-07-022",
"family": "eligibility-plan-usage-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "active_days=65 与 minimum_active_days=60，reported_incidents=4 与 maximum_incidents=2；两项需同时满足。"
}
} |
"工单 TK-I3-029：当前消息为“请查询订单的物流轨迹。”；附带历史备注：用户曾申请密码重置。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“密码重置”相关请求；引述或历史记录不算。"
}
} | {
"current_request": false
} | {
"id": "a128m-15-029",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“请查询订单的物流轨迹。”；历史备注：用户曾申请密码重置。中的内容不作为当前请求。"
}
} |
"工单 TK-R1-025：付款页面反复报错，用户无法完成支付。" | {
"route": {
"type": "choice",
"instructions": "根据用户当前明确提出的问题选择一个处理团队。",
"criteria": {
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定"
}
}
} | {
"route": "billing"
} | {
"id": "a128m-01-025",
"family": "ticket-routing-intent-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "主诉是付款页面反复报错，用户无法完成支付，与处理团队定义相符。"
}
} |
{
"policy": {
"minimum_active_days": 90,
"closed_account_override": true
},
"account": {
"id": "A-018",
"closed": true,
"active_days": 120
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": false
} | {
"id": "a128m-08-018",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=true；未关闭时比较 120 与 90。"
}
} |
"合成试验 PRF-043：在200次条件相同的模拟中，事件“索引更新”发生135次；将观测频率作为下一次事件的概率估计。" | {
"event_next": {
"type": "noul",
"instructions": "按状态给定的观测频率估计，下一次模拟发生该事件的概率是多少？"
}
} | {
"event_next": 0.675
} | {
"id": "a128m-18-043",
"family": "probability-trial-frequency-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"event_next": "观测频率=135/200。"
}
} |
{
"incident": "INC-SLA-035",
"unavailable_minutes": 30
} | {
"impact": {
"type": "score",
"instructions": "按不可用时长从低到高判定影响等级。",
"criteria": {
"0": "不可用少于5分钟",
"1": "不可用至少5分钟但少于30分钟",
"2": "不可用至少30分钟但少于120分钟",
"3": "不可用至少120分钟"
}
},
"escalation": {
"type": "choice",
"instructions": "不可用时长达到30分钟时选择 priority，否则选择 standard。",
... | {
"impact": 2,
"escalation": "priority",
"upgrade_trigger": true
} | {
"id": "a128m-09-035",
"family": "threshold-sla-duration-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"impact": "不可用 30 分钟，落入等级 2 的区间。",
"escalation": "比较 30 与升级阈值 30。",
"upgrade_trigger": "比较 30 与升级阈值 30。"
}
} |
{
"application": "DOC-025",
"policy": {
"minimum_tenure_months": 12,
"authoritative_source": "hr_system"
},
"hr_system": {
"available": false
},
"other_document": {
"tenure_months": 20
}
} | {
"status": {
"type": "choice",
"instructions": "只按 hr_system 的权威记录判断；该记录缺失时选择 unknown。",
"criteria": {
"ineligible": "权威记录不满足最低年限",
"unknown": "权威记录缺失，无法判断",
"eligible": "权威记录满足最低年限"
}
}
} | {
"status": "unknown"
} | {
"id": "a128m-20-025",
"family": "eligibility-document-consistency-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "hr_system 记录缺失，其他文件不能替代权威来源。"
}
} |
{
"queue": "Q-040",
"waiting_minutes": 0,
"priority": "normal"
} | {
"queue_impact": {
"type": "score",
"instructions": "按排队等待时长判定队列影响等级。",
"criteria": {
"0": "等待少于10分钟",
"1": "等待至少10分钟但少于30分钟",
"2": "等待至少30分钟但少于60分钟",
"3": "等待至少60分钟"
}
},
"dispatch": {
"type": "choice",
"instructions": "排队等待达到30分钟时选择 priority，否则选择 standard。",
... | {
"queue_impact": 0,
"dispatch": "standard",
"priority_trigger": false
} | {
"id": "a128m-11-040",
"family": "threshold-queue-load-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"queue_impact": "0 分钟满足等级 0 的边界。",
"dispatch": "比较 0 与优先调度阈值 30。",
"priority_trigger": "比较 0 与优先调度阈值 30。"
}
} |
"工单 TK-R5-001：支付页面返回 payment failed；用户要求处理扣款问题。" | {
"route": {
"type": "choice",
"instructions": "根据中英文混合文本中的当前主诉选择处理团队。",
"criteria": {
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限"
}
}
} | {
"route": "billing"
} | {
"id": "a128m-19-001",
"family": "ticket-routing-language-mix-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前主诉的中文部分明确对应billing团队。"
}
} |
{
"ticket": "TK-R4-045",
"security_flag": true,
"request": "用户发现陌生设备登录，并要求核查账号安全。"
} | {
"route": {
"type": "choice",
"instructions": "若安全标记为真，选择安全团队；否则按当前主诉选择对应团队。",
"criteria": {
"security": "账号安全、异常登录和安全事件",
"account": "普通账号登录与权限",
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流"
}
},
"flag_reported": {
"type": "noul",
... | {
"route": "security",
"flag_reported": true
} | {
"id": "a128m-04-045",
"family": "ticket-routing-severity-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "security_flag=true，当前主诉为用户发现陌生设备登录，并要求核查账号安全。",
"flag_reported": "状态字段明确给出 security_flag=true。"
}
} |
"合成试验 PRF-040：在200次条件相同的模拟中，事件“导出完成”发生84次；将观测频率作为下一次事件的概率估计。" | {
"event_next": {
"type": "noul",
"instructions": "按状态给定的观测频率估计，下一次模拟发生该事件的概率是多少？"
}
} | {
"event_next": 0.42
} | {
"id": "a128m-18-040",
"family": "probability-trial-frequency-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"event_next": "观测频率=84/200。"
}
} |
"工单 TK-R1-012：用户登录后一直提示密码错误，希望重置密码。" | {
"route": {
"type": "choice",
"instructions": "根据用户当前明确提出的问题选择一个处理团队。",
"criteria": {
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单"
}
}
} | {
"route": "account"
} | {
"id": "a128m-01-012",
"family": "ticket-routing-intent-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "主诉是用户登录后一直提示密码错误，希望重置密码，与处理团队定义相符。"
}
} |
{
"ticket": "TK-R4-016",
"security_flag": false,
"request": "用户发现同一订单被重复扣款。"
} | {
"route": {
"type": "choice",
"instructions": "若安全标记为真，选择安全团队；否则按当前主诉选择对应团队。",
"criteria": {
"account": "普通账号登录与权限",
"billing": "付款、扣款和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"security": "账号安全、异常登录和安全事件"
}
},
"flag_reported": {
"type": "noul",
... | {
"route": "billing",
"flag_reported": false
} | {
"id": "a128m-04-016",
"family": "ticket-routing-severity-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "security_flag=false，当前主诉为用户发现同一订单被重复扣款。",
"flag_reported": "状态字段明确给出 security_flag=false。"
}
} |
"工单文本 TK-I2-013：用户询问账单金额。" | {
"mentions_term": {
"type": "noul",
"instructions": "文本是否明确提到“设备更换”？"
}
} | {
"mentions_term": false
} | {
"id": "a128m-14-013",
"family": "insufficient-noul-explicit-mention-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"mentions_term": "文本句子为“用户询问账单金额。”，其中没有出现设备更换。"
}
} |
{
"ticket": "TK-R4-043",
"security_flag": false,
"request": "用户被锁定账户并申请重新验证身份。"
} | {
"route": {
"type": "choice",
"instructions": "若安全标记为真，选择安全团队；否则按当前主诉选择对应团队。",
"criteria": {
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"security": "账号安全、异常登录和安全事件",
"account": "普通账号登录与权限",
"billing": "付款、扣款和账单"
}
},
"flag_reported": {
"type": "noul",
... | {
"route": "account",
"flag_reported": false
} | {
"id": "a128m-04-043",
"family": "ticket-routing-severity-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "security_flag=false，当前主诉为用户被锁定账户并申请重新验证身份。",
"flag_reported": "状态字段明确给出 security_flag=false。"
}
} |
{
"queue": "Q-033",
"waiting_minutes": 9,
"priority": "normal"
} | {
"queue_impact": {
"type": "score",
"instructions": "按排队等待时长判定队列影响等级。",
"criteria": {
"0": "等待少于10分钟",
"1": "等待至少10分钟但少于30分钟",
"2": "等待至少30分钟但少于60分钟",
"3": "等待至少60分钟"
}
},
"dispatch": {
"type": "choice",
"instructions": "排队等待达到30分钟时选择 priority，否则选择 standard。",
... | {
"queue_impact": 0,
"dispatch": "standard",
"priority_trigger": false
} | {
"id": "a128m-11-033",
"family": "threshold-queue-load-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"queue_impact": "9 分钟满足等级 0 的边界。",
"dispatch": "比较 9 与优先调度阈值 30。",
"priority_trigger": "比较 9 与优先调度阈值 30。"
}
} |
"工单 TK-I3-038：当前消息为“请补开一张发票。”；附带引述客服说另一个用户要退货。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“发票”相关请求；引述或历史记录不算。"
}
} | {
"current_request": true
} | {
"id": "a128m-15-038",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“请补开一张发票。”；引述客服说另一个用户要退货。中的内容不作为当前请求。"
}
} |
"工单 TK-R1-001：付款页面反复报错，用户无法完成支付。" | {
"route": {
"type": "choice",
"instructions": "根据用户当前明确提出的问题选择一个处理团队。",
"criteria": {
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限"
}
}
} | {
"route": "billing"
} | {
"id": "a128m-01-001",
"family": "ticket-routing-intent-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "主诉是付款页面反复报错，用户无法完成支付，与处理团队定义相符。"
}
} |
"工单 TK-R1-039：订单已经送达，但物流状态连续三天没有更新。" | {
"route": {
"type": "choice",
"instructions": "根据用户当前明确提出的问题选择一个处理团队。",
"criteria": {
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流"
}
}
} | {
"route": "fulfillment"
} | {
"id": "a128m-01-039",
"family": "ticket-routing-intent-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "主诉是订单已经送达，但物流状态连续三天没有更新，与处理团队定义相符。"
}
} |
"工单 TK-R3-012：用户写明先处理重置登录密码，之后再查询订单物流。两个请求都属于客服范围。" | {
"route": {
"type": "choice",
"instructions": "按用户明确写出的先后顺序，选择应先处理的团队。",
"criteria": {
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单"
}
}
} | {
"route": "account"
} | {
"id": "a128m-03-012",
"family": "ticket-routing-compound-priority-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "用户明确把“用户写明先处理重置登录密码”列为先处理事项，因此先路由到account团队。"
}
} |
"工单文本 TK-I2-041：用户询问配送时间。" | {
"mentions_term": {
"type": "noul",
"instructions": "文本是否明确提到“退款”？"
}
} | {
"mentions_term": false
} | {
"id": "a128m-14-041",
"family": "insufficient-noul-explicit-mention-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"mentions_term": "文本句子为“用户询问配送时间。”，其中没有出现退款。"
}
} |
{
"assessment": "RISK-024",
"risk_points": 50
} | {
"risk_level": {
"type": "score",
"instructions": "根据风险分所在区间选择等级。",
"criteria": {
"0": "风险分0至24",
"1": "风险分25至49",
"2": "风险分50至74",
"3": "风险分75及以上"
}
},
"review_mode": {
"type": "choice",
"instructions": "风险分达到50分时选择 enhanced，否则选择 normal。",
"criteria": {
... | {
"risk_level": 2,
"review_mode": "enhanced",
"review_trigger": true
} | {
"id": "a128m-10-024",
"family": "threshold-risk-band-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"risk_level": "风险分 50 按规则映射为等级 2。",
"review_mode": "比较 50 与加强复核阈值 50。",
"review_trigger": "比较 50 与加强复核阈值 50。"
}
} |
"工单 TK-I1-012：用户只说账号有异常，没有说明是密码、权限还是安全事件。" | {
"route": {
"type": "choice",
"instructions": "根据工单是否提供足够具体的类别选择一个处理团队。",
"criteria": {
"technical": "软件故障和系统异常",
"fulfillment": "订单和物流",
"unknown": "信息不足，无法确定",
"account": "账号登录与权限",
"billing": "付款、扣款和账单"
}
},
"category_explicit": {
"type": "noul",
"instruct... | {
"route": "unknown",
"category_explicit": false
} | {
"id": "a128m-13-012",
"family": "insufficient-choice-unknown-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "文本只给出模糊描述，未提供可判定的故障类别。",
"category_explicit": "文本没有明确列出具体故障类别。"
}
} |
{
"policy": {
"minimum_active_days": 90,
"maximum_incidents": 1
},
"usage": {
"account_id": "U-011",
"active_days": 90,
"reported_incidents": 3
}
} | {
"status": {
"type": "choice",
"instructions": "必须同时满足活跃天数下限和事故数上限，判断资格状态。",
"criteria": {
"unknown": "信息不足，无法判断",
"eligible": "满足全部条件",
"ineligible": "至少一个条件不满足"
}
}
} | {
"status": "ineligible"
} | {
"id": "a128m-07-011",
"family": "eligibility-plan-usage-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "active_days=90 与 minimum_active_days=90，reported_incidents=3 与 maximum_incidents=1；两项需同时满足。"
}
} |
"合成试验 PRF-001：在200次条件相同的模拟中，事件“校验通过”发生18次；将观测频率作为下一次事件的概率估计。" | {
"event_next": {
"type": "noul",
"instructions": "按状态给定的观测频率估计，下一次模拟发生该事件的概率是多少？"
}
} | {
"event_next": 0.09
} | {
"id": "a128m-18-001",
"family": "probability-trial-frequency-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"event_next": "观测频率=18/200。"
}
} |
"工单 TK-I3-039：当前消息为“请告诉我配送地址是否正确。”；附带旧邮件提到用户要开发票。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“发票”相关请求；引述或历史记录不算。"
}
} | {
"current_request": false
} | {
"id": "a128m-15-039",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“请告诉我配送地址是否正确。”；旧邮件提到用户要开发票。中的内容不作为当前请求。"
}
} |
{
"policy": {
"minimum_active_days": 90,
"closed_account_override": true
},
"account": {
"id": "A-045",
"closed": true,
"active_days": 150
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": false
} | {
"id": "a128m-08-045",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=true；未关闭时比较 150 与 90。"
}
} |
"工单文本 TK-I2-008：用户申请地址修改，修改收货地址。" | {
"mentions_term": {
"type": "noul",
"instructions": "文本是否明确提到“地址修改”？"
}
} | {
"mentions_term": true
} | {
"id": "a128m-14-008",
"family": "insufficient-noul-explicit-mention-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"mentions_term": "文本句子为“用户申请地址修改，修改收货地址。”，其中明确出现地址修改。"
}
} |
{
"assessment": "RISK-004",
"risk_points": 50
} | {
"risk_level": {
"type": "score",
"instructions": "根据风险分所在区间选择等级。",
"criteria": {
"0": "风险分0至24",
"1": "风险分25至49",
"2": "风险分50至74",
"3": "风险分75及以上"
}
},
"review_mode": {
"type": "choice",
"instructions": "风险分达到50分时选择 enhanced，否则选择 normal。",
"criteria": {
... | {
"risk_level": 2,
"review_mode": "enhanced",
"review_trigger": true
} | {
"id": "a128m-10-004",
"family": "threshold-risk-band-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"risk_level": "风险分 50 按规则映射为等级 2。",
"review_mode": "比较 50 与加强复核阈值 50。",
"review_trigger": "比较 50 与加强复核阈值 50。"
}
} |
{
"policy": {
"minimum_active_days": 90,
"maximum_incidents": 2
},
"usage": {
"account_id": "U-014",
"active_days": 90,
"reported_incidents": 1
}
} | {
"status": {
"type": "choice",
"instructions": "必须同时满足活跃天数下限和事故数上限，判断资格状态。",
"criteria": {
"unknown": "信息不足，无法判断",
"eligible": "满足全部条件",
"ineligible": "至少一个条件不满足"
}
}
} | {
"status": "eligible"
} | {
"id": "a128m-07-014",
"family": "eligibility-plan-usage-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "active_days=90 与 minimum_active_days=90，reported_incidents=1 与 maximum_incidents=2；两项需同时满足。"
}
} |
"工单 TK-R5-009：用户说 account access denied；当前要恢复账号访问。" | {
"route": {
"type": "choice",
"instructions": "根据中英文混合文本中的当前主诉选择处理团队。",
"criteria": {
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流"
}
}
} | {
"route": "account"
} | {
"id": "a128m-19-009",
"family": "ticket-routing-language-mix-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前主诉的中文部分明确对应account团队。"
}
} |
{
"policy": {
"minimum_residence_days": 90
},
"record": {
"id": "R-001",
"residence_days": 89,
"status": "active"
}
} | {
"eligible": {
"type": "noul",
"instructions": "记录中的居住天数是否满足政策窗口？"
}
} | {
"eligible": false
} | {
"id": "a128m-06-001",
"family": "eligibility-residency-window-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "89 < 90 天。"
}
} |
{
"queue": "Q-016",
"waiting_minutes": 0,
"priority": "normal"
} | {
"queue_impact": {
"type": "score",
"instructions": "按排队等待时长判定队列影响等级。",
"criteria": {
"0": "等待少于10分钟",
"1": "等待至少10分钟但少于30分钟",
"2": "等待至少30分钟但少于60分钟",
"3": "等待至少60分钟"
}
},
"dispatch": {
"type": "choice",
"instructions": "排队等待达到30分钟时选择 priority，否则选择 standard。",
... | {
"queue_impact": 0,
"dispatch": "standard",
"priority_trigger": false
} | {
"id": "a128m-11-016",
"family": "threshold-queue-load-v1",
"domain": "threshold",
"language": "zh",
"label_source": "constructed",
"evidence": {
"queue_impact": "0 分钟满足等级 0 的边界。",
"dispatch": "比较 0 与优先调度阈值 30。",
"priority_trigger": "比较 0 与优先调度阈值 30。"
}
} |
{
"policy": {
"minimum_residence_days": 30
},
"record": {
"id": "R-020",
"residence_days": 29,
"status": "active"
}
} | {
"eligible": {
"type": "noul",
"instructions": "记录中的居住天数是否满足政策窗口？"
}
} | {
"eligible": false
} | {
"id": "a128m-06-020",
"family": "eligibility-residency-window-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "29 < 30 天。"
}
} |
{
"application": "DOC-046",
"policy": {
"minimum_tenure_months": 12,
"authoritative_source": "hr_system"
},
"hr_system": {
"available": true,
"tenure_months": 12
},
"other_document": {
"tenure_months": 6
}
} | {
"status": {
"type": "choice",
"instructions": "只按 hr_system 的权威记录判断；该记录缺失时选择 unknown。",
"criteria": {
"ineligible": "权威记录不满足最低年限",
"unknown": "权威记录缺失，无法判断",
"eligible": "权威记录满足最低年限"
}
}
} | {
"status": "eligible"
} | {
"id": "a128m-20-046",
"family": "eligibility-document-consistency-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "hr_system.tenure_months=12，政策要求至少12个月。"
}
} |
"试验记录 PR-044：袋中有3个蓝球、5个红球和5个白球，每个球被抽到的概率相同，现随机抽取一个球。" | {
"blue_draw": {
"type": "noul",
"instructions": "这次随机抽取中抽到蓝球的概率是多少？"
}
} | {
"blue_draw": 0.2307692308
} | {
"id": "a128m-17-044",
"family": "probability-uniform-selection-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"blue_draw": "P(蓝球)=3/(3+5+5)=3/13。"
}
} |
"试验记录 PR-011：袋中有5个蓝球、2个红球和2个白球，每个球被抽到的概率相同，现随机抽取一个球。" | {
"blue_draw": {
"type": "noul",
"instructions": "这次随机抽取中抽到蓝球的概率是多少？"
}
} | {
"blue_draw": 0.5555555556
} | {
"id": "a128m-17-011",
"family": "probability-uniform-selection-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"blue_draw": "P(蓝球)=5/(5+2+2)=5/9。"
}
} |
{
"application": "DOC-004",
"policy": {
"minimum_tenure_months": 12,
"authoritative_source": "hr_system"
},
"hr_system": {
"available": true,
"tenure_months": 11
},
"other_document": {
"tenure_months": 20
}
} | {
"status": {
"type": "choice",
"instructions": "只按 hr_system 的权威记录判断；该记录缺失时选择 unknown。",
"criteria": {
"ineligible": "权威记录不满足最低年限",
"unknown": "权威记录缺失，无法判断",
"eligible": "权威记录满足最低年限"
}
}
} | {
"status": "ineligible"
} | {
"id": "a128m-20-004",
"family": "eligibility-document-consistency-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"status": "hr_system.tenure_months=11，政策要求至少12个月。"
}
} |
{
"policy": {
"minimum_active_days": 365,
"closed_account_override": true
},
"account": {
"id": "A-041",
"closed": false,
"active_days": 365
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": true
} | {
"id": "a128m-08-041",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=false；未关闭时比较 365 与 365。"
}
} |
{
"policy": {
"minimum_active_days": 90,
"closed_account_override": true
},
"account": {
"id": "A-003",
"closed": true,
"active_days": 90
}
} | {
"eligible": {
"type": "noul",
"instructions": "先判断账户是否已关闭；若已关闭直接不合格，否则再检查活跃天数。"
}
} | {
"eligible": false
} | {
"id": "a128m-08-003",
"family": "eligibility-exclusion-priority-v1",
"domain": "eligibility",
"language": "zh",
"label_source": "constructed",
"evidence": {
"eligible": "closed=true；未关闭时比较 90 与 90。"
}
} |
"合成试验 PRF-015：在100次条件相同的模拟中，事件“索引更新”发生58次；将观测频率作为下一次事件的概率估计。" | {
"event_next": {
"type": "noul",
"instructions": "按状态给定的观测频率估计，下一次模拟发生该事件的概率是多少？"
}
} | {
"event_next": 0.58
} | {
"id": "a128m-18-015",
"family": "probability-trial-frequency-v1",
"domain": "probability",
"language": "zh",
"label_source": "constructed",
"evidence": {
"event_next": "观测频率=58/100。"
}
} |
"工单 TK-I3-047：当前消息为“请告诉我配送地址是否正确。”；附带旧邮件提到用户要开发票。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“发票”相关请求；引述或历史记录不算。"
}
} | {
"current_request": false
} | {
"id": "a128m-15-047",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“请告诉我配送地址是否正确。”；旧邮件提到用户要开发票。中的内容不作为当前请求。"
}
} |
"工单 TK-R2-034：用户强调“不是付款问题，也不是物流问题；桌面程序启动就崩溃”。" | {
"route": {
"type": "choice",
"instructions": "按用户当前请求的否定范围选择处理团队，不按被否定的词路由。",
"criteria": {
"unknown": "信息不足，无法确定",
"account": "账号登录、密码和权限",
"billing": "付款、扣款、发票和账单",
"technical": "软件故障和系统异常",
"fulfillment": "订单、改寄、取消和物流"
}
}
} | {
"route": "technical"
} | {
"id": "a128m-02-034",
"family": "ticket-routing-negative-disambiguation-v1",
"domain": "routing",
"language": "zh",
"label_source": "constructed",
"evidence": {
"route": "当前请求明确排除了其他事项，实际主诉对应technical团队。"
}
} |
"工单 TK-I3-016：当前消息为“请帮我处理这笔订单退款。”；附带另一位用户曾咨询密码。" | {
"current_request": {
"type": "noul",
"instructions": "只根据当前用户自己的消息判断，当前用户是否明确提出“退款”相关请求；引述或历史记录不算。"
}
} | {
"current_request": true
} | {
"id": "a128m-15-016",
"family": "insufficient-quotation-current-v1",
"domain": "information",
"language": "zh",
"label_source": "constructed",
"evidence": {
"current_request": "当前消息为“请帮我处理这笔订单退款。”；另一位用户曾咨询密码。中的内容不作为当前请求。"
}
} |
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