airline_sentiment stringclasses 3
values | negativereason stringclasses 10
values | airline stringclasses 6
values | retweet_count int64 0 44 | text stringlengths 11 165 | tweet_length int64 11 165 | Topic stringclasses 365
values |
|---|---|---|---|---|---|---|
neutral | null | Delta | 0 | s new ceo seeks the right balance to please passengers and wall greenfield daily reporter | 89 | null |
negative | Can't Tell | Delta | 0 | is really getting on my nerves | 30 | Can't Tell |
negative | Late Flight | United | 0 | yes we waited in line for almost an hour to do so some passengers just left not wanting to wait past am | 103 | Late Flight |
negative | Late Flight | United | 0 | the we got into the gate at iah on time and have given our seats and closed the flight if you know people is arriving have to wait | 130 | Late Flight |
negative | Customer Service Issue | Southwest | 0 | its cool that my bags take a bit longer dont give me baggage blue ballsturn the carousel on tell me its coming then not | 119 | Customer Service Issue |
negative | Bad Flight | United | 0 | and dont hope for me having a nicer flight some other time try to do things right you sold me those tickets with that connetion | 127 | Bad Flight |
negative | Late Flight | United | 0 | i like delays less than you because im the one on the plane connect me with a voucher | 85 | Late Flight |
negative | Customer Service Issue | United | 0 | link to current status of flightsairports fly bwiewrmco this morning yet cant yet tell what any problems are except see snow | 124 | Customer Service Issue |
negative | Customer Service Issue | Southwest | 0 | you guys there are we on hour of our phone hold at am bc of volume or short staffing | 84 | Customer Service Issue |
negative | Customer Service Issue | United | 0 | i tried dm it would not go thru not sure why | 44 | Customer Service Issue |
negative | Flight Booking Problems | United | 0 | wanted to get my bag benefit but instead get pricing on all three tickets when adding a card mp visa is only option | 115 | Flight Booking Problems |
negative | Bad Flight | United | 0 | please see a flight attendant for what why isnt there enough room for over head bags i carry on to save time | 108 | Bad Flight |
negative | Customer Service Issue | United | 0 | still waiting for a reply | 25 | Customer Service Issue |
neutral | null | United | 0 | even though technically after i land i will be silver | 53 | null |
neutral | null | US Airways | 0 | hows us looking today | 21 | null |
positive | null | Southwest | 0 | nice work on the update | 23 | unknown |
negative | Lost Luggage | United | 0 | i have items of sentimental value that im heartbroken are missing | 65 | Lost Luggage |
negative | Late Flight | Southwest | 0 | we have been stuck in sju for several hours and no one is answering here really tough to luv sw no response is bad | 114 | Late Flight |
neutral | null | Delta | 0 | ceo weighs profits flyers registration | 38 | null |
negative | Customer Service Issue | US Airways | 0 | how r u supposed to change flights when u cant get thru to reservations | 71 | Customer Service Issue |
positive | null | Delta | 0 | thanks her flight leaves at but shes arriving to the airport early wedding is in vt in sept grateful you fly to btv | 115 | flight availability |
negative | Late Flight | United | 0 | is officially the worst most delayed and least helpful airline i have ever had the misfortune of flying on | 106 | Late Flight |
negative | Customer Service Issue | Southwest | 0 | wont answer their phones | 24 | Customer Service Issue |
negative | Customer Service Issue | US Airways | 0 | reservations had me on hold for hours only to hang upsmh | 56 | Customer Service Issue |
positive | null | Delta | 0 | no worries delay was minor and dealt with nicely it was captain of flight by the way | 84 | airline staff |
neutral | null | Southwest | 0 | is it a temporary site glitch or are you no longer offering flights from grr to geg after feb cant find any online | 114 | null |
neutral | null | United | 0 | clicked on the link and got this | 32 | null |
neutral | null | Southwest | 0 | guys weve got to do something about the inability to check in online for international flight that has | 102 | null |
negative | Cancelled Flight | Southwest | 0 | flight was cancelled flightled and it wont let me rebook online wait time on phone is too long please help | 106 | Cancelled Flight |
neutral | null | Delta | 0 | really caring | 13 | null |
negative | Flight Attendant Complaints | Southwest | 0 | allows other passengers harass u after their gate agents mistakefurious they are doing nothing about it amp my yo was scared | 124 | Flight Attendant Complaints |
negative | Flight Booking Problems | Southwest | 0 | this is really unhelpful why cant i rebook online | 49 | Flight Booking Problems |
negative | Late Flight | Delta | 0 | sitting on the plane in jfk waiting to take off doors are open catering is stocking up we are delayed but they couldnt be nicer | 127 | Late Flight |
negative | Late Flight | Delta | 0 | a flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation | 130 | Late Flight |
negative | Customer Service Issue | US Airways | 0 | we have no choice but to pay another to go to the airport in the hopes that we will be treated better by a rep | 110 | Customer Service Issue |
positive | null | United | 0 | new apple crpe amazing live from ua really nice crew too has biscuits ua needs them | 83 | airline staff |
negative | Cancelled Flight | Southwest | 0 | on hold for hours and then you hung up cancelled flightled flights running out of daycare for our kids who are trapped at home | 126 | Cancelled Flight |
negative | Late Flight | United | 0 | call my work and tell them its your fault im late flight | 56 | Late Flight |
negative | Can't Tell | Southwest | 0 | why have you guys jacked up the prices after you said prices were going to be lowered smh | 89 | Can't Tell |
negative | Customer Service Issue | US Airways | 0 | i have been on hold with your gold reservations line for over hours now flight cancelled flightled trying to rebook | 115 | Customer Service Issue |
neutral | null | United | 0 | how much does it cost to check in an additional bag traveling from newark to glasgow thank you | 94 | null |
negative | Late Flight | US Airways | 0 | we are on the pm flight fll to phl and then connection to man however with the delays we might miss it can we go earlier | 120 | Late Flight |
positive | null | Southwest | 0 | thanks do yall expect to be operational tomorrow out of nashville | 65 | unknown |
negative | Customer Service Issue | Southwest | 0 | husband on hold hrs got disconnectednew wait min cant confirm res due to the fact he booked on line nuts | 104 | Customer Service Issue |
negative | Flight Attendant Complaints | United | 0 | broken entertainment system on my hour nyc flight terrible cabin crew service and online complaint form wont work | 113 | Flight Attendant Complaints |
negative | longlines | United | 0 | last night we waited forever at the gate because someone from corporate dispatch forgot to call the crew | 104 | longlines |
negative | Customer Service Issue | Southwest | 0 | hoping you answer the phone today | 33 | Customer Service Issue |
negative | Customer Service Issue | Southwest | 0 | been on hold for gt minutes about my cancelled flightled flight still not talked to anyone and flight is soon what gives | 120 | Customer Service Issue |
neutral | null | Delta | 0 | ceo weighs profits flyers registration | 38 | null |
negative | Bad Flight | United | 0 | ridiculous to fly outdated s anywhere much less btwn iah and sfo no power ports no wifi no personal entertainment torture | 121 | Bad Flight |
negative | Late Flight | Southwest | 0 | the last times ive arrived our gate has been blocked by a slow to depart plane leading to min delays | 100 | Late Flight |
negative | Can't Tell | United | 0 | what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business | 109 | Can't Tell |
neutral | null | Southwest | 0 | kind of early but any idea when dates through the first week of sept will come available | 88 | null |
negative | Bad Flight | US Airways | 0 | your service has been awful in boston and i had to pay extra dollars than i was supposed too i am very dissatisfied | 115 | Bad Flight |
neutral | null | Delta | 0 | i hear that the new thing in your planes are the flyfi how i can check if the flight that im going to take have it | 114 | null |
negative | Customer Service Issue | Southwest | 0 | guys for real ive been on hold for hours including one hangup please have someone reach out so i can get my back | 112 | Customer Service Issue |
negative | Bad Flight | US Airways | 0 | great job today in ruining peoples vacation thanks to your incompetent pilot and staff we have all now missed our flights | 121 | Bad Flight |
negative | Customer Service Issue | Southwest | 0 | cant update my flight online bc its been cancelled flighted twice already going on hour on hold | 95 | Customer Service Issue |
negative | Late Flight | Southwest | 0 | im showing flight delayed again would my boarding pass still be good or was my seat given away | 94 | Late Flight |
negative | Customer Service Issue | Delta | 0 | please provide me your direct email for me to explain | 53 | Customer Service Issue |
negative | Flight Booking Problems | Southwest | 0 | tried to rebook online but it says that i have to pay for difference in price please help | 89 | Flight Booking Problems |
positive | null | Southwest | 0 | beautiful thanks a ton | 22 | unknown |
negative | Customer Service Issue | Southwest | 0 | cancelled flightled my flight out of bna today been on hold for an hour | 71 | Customer Service Issue |
neutral | null | Southwest | 0 | southwest mobile boarding passes now available in ios passbook | 62 | null |
neutral | null | Southwest | 0 | can you link the article where it says the routes and what times the routes are likely to be like tuldal pm none | 112 | null |
negative | Cancelled Flight | US Airways | 0 | ive had my flight cancelled flightled twice now and after minutes of automated questions the phone just goes to a busy signal help | 130 | Cancelled Flight |
negative | Cancelled Flight | US Airways | 0 | its been cancelled flighted your sm response is slow | 52 | Cancelled Flight |
negative | Cancelled Flight | Southwest | 0 | himy flight bna to lga was cancelled flighted this morning looks like other flights out of bna are taking off any chance | 120 | Cancelled Flight |
negative | Customer Service Issue | US Airways | 0 | almost hours and coin now understand higher call volume but this is unacceptable | 80 | Customer Service Issue |
negative | Customer Service Issue | Southwest | 0 | i need updates on my flights amp i have been on hold for over hours | 67 | Customer Service Issue |
negative | Customer Service Issue | Southwest | 1 | has the worst customer service of any airline ive ever flown | 60 | Customer Service Issue |
neutral | null | Southwest | 0 | where should i fly by may rd plz advise | 39 | null |
neutral | null | Southwest | 0 | trying to get through to cust relations is there another to use | 63 | null |
positive | null | Southwest | 0 | outstanding customer service thank you | 38 | customer service |
negative | Customer Service Issue | Southwest | 0 | tried online and told i must call bc of modifications to my reservation been on hold for almost hours | 101 | Customer Service Issue |
negative | Late Flight | Southwest | 0 | discount for three delays | 25 | Late Flight |
negative | Customer Service Issue | United | 0 | thrilled to have my carryon checked against my will by two nasty gate agents only to see an entire empty bin when i boarded last | 128 | Customer Service Issue |
negative | Customer Service Issue | US Airways | 0 | cant even get on hold to wait to speak to someoneawesome | 56 | Customer Service Issue |
positive | null | Delta | 0 | to offer service from daytona beach to new york albany business review | 70 | airline routes |
negative | Customer Service Issue | United | 0 | you know what the united club needs power moar power insufficient outlets for the ord | 85 | Customer Service Issue |
negative | Customer Service Issue | Southwest | 0 | almost hours on hold hours of my life i cant get back thanks | 60 | Customer Service Issue |
neutral | null | US Airways | 0 | you need to contact me asap | 27 | null |
negative | Flight Booking Problems | Southwest | 1 | too bad im getting this memo your reservation contains modifications that prevent you from changing it online | 109 | Flight Booking Problems |
negative | Customer Service Issue | Delta | 0 | is todays jetblue flight nycgtbos delayed my app says on time and the website says its not | 90 | Customer Service Issue |
negative | Can't Tell | US Airways | 0 | it was supposed to be a carry on and in pittsburgh coming to boston it was a carry on | 85 | Can't Tell |
negative | Bad Flight | United | 0 | didnt get her name she was not in our group she was sitting behind us think it was window seat we only overheard | 112 | Bad Flight |
negative | Lost Luggage | US Airways | 0 | yes i filed a report in atlanta my bags are in charlotte nc hours late flightr and still cant find my luggage | 109 | Lost Luggage |
negative | Customer Service Issue | US Airways | 0 | it takes a month | 16 | Customer Service Issue |
positive | null | US Airways | 0 | thanks for the reply hoping everything is cleared up in charlotte by monday | 75 | customer service |
negative | Bad Flight | US Airways | 0 | you make spirit look like the gem of air travel you havent handle this winter storm very well | 93 | Bad Flight |
neutral | null | Delta | 0 | whats the link for | 18 | null |
negative | Can't Tell | United | 0 | nothing apparently ive flown w you times in last weeks and of those experiences incl today were clusterfucks | 108 | Can't Tell |
neutral | null | Virgin America | 0 | book out of town with fares from way restr | 42 | null |
negative | Customer Service Issue | US Airways | 0 | your chairmans phone is down what other number can i use | 56 | Customer Service Issue |
negative | Late Flight | US Airways | 0 | how soon is possible i boarded the plane the st time at am and it is now after am and im still where i started | 110 | Late Flight |
negative | Late Flight | US Airways | 0 | well its am and just got an email that my am flight is delayedthats not right | 77 | Late Flight |
negative | Customer Service Issue | United | 0 | why am i mot getting my refund | 30 | Customer Service Issue |
neutral | null | Delta | 0 | cant view seat selectionchange seat for flight tomorrow can you look into this | 78 | null |
negative | Bad Flight | Southwest | 0 | im an alist preferred customer and very loyal swa however your inflight wifi is no better today than it was years ago | 117 | Bad Flight |
negative | Cancelled Flight | Southwest | 0 | do you not try to get customers to their destinations no help to get on another airline if you had no flights for days | 118 | Cancelled Flight |
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