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Yes, you can always request a cash refund of your ticket within 24 hours after booking. | Can I get a cash refund if I cancel my flight within 24 hours after booking? | |
No, the booking fee will not be refunded. | Will I get a refund for the booking fee if I cancel my flight? | |
Check your ticket type to see if you can request a cash refund. Different ticket types have different refund conditions. | What should I check if I've booked my flight more than 24 hours ago and am flying Economy Class or Premium Comfort Class? | |
The booking fee, reissue fee (if applicable), and payment surcharges will not be refunded. | Which fees will not be refunded if I cancel a flight booked more than 24 hours ago? | |
No, Light or Standard tickets are non-refundable. | Can I get a refund if I have a Light or Standard ticket? | |
Flex tickets are refundable, either free of charge or at a fee, depending on the fare paid. | What are the conditions for refunding a Flex ticket? | |
Check your ticket type to see if you can request a cash refund. The conditions for Business Class may vary per flight. | If I'm travelling in Business Class, how can I find out if I can request a cash refund? | |
You’ll see the conditions when you book your flight or in your confirmation e-mail. | Where can I find the specific refund conditions for my flight? | |
No, the conditions may vary per flight and you should check your ticket type to determine the specific refund conditions. | Do all ticket types in Business Class have the same refund conditions? | |
Yes, depending on the fare paid for a Flex ticket, it might be refunded either free of charge or at a fee. | Is there a scenario where a Flex ticket might not be refunded free of charge? | |
You can request a cash refund for the unused part of your trip via our online refund system. | How can I request a refund for the unused part of my trip? | |
The system checks if you’re eligible for a full cash refund or only part of it. | How does the online refund system determine the amount I will receive? | |
Yes, you can also give us a call to request a refund. | Is there another method to request a refund besides the online system? | |
Yes, please note that a fee may be charged when you request a refund over the phone. | Will I be charged if I request a refund over the phone? | |
The processing time for your request is usually from two to four weeks. | How long does it usually take to process a refund request? | |
All flights in your booking will be cancelled as soon as you request a refund. | What happens to my flights when I request a refund? | |
If your flight is scheduled in the future, we kindly ask you to apply for a refund on time. | If my flight is scheduled in the future, when should I apply for a refund? | |
If you don't apply for a refund on time, our cabin crew might still expect you on board, which could delay the boarding process for other passengers. | Why is it important to request a refund in advance for future flights? | |
If you don't apply for a refund on time for a future flight, it could delay the boarding process for other passengers. | Does requesting a refund affect other passengers? | |
Yes, all flights in your booking will be cancelled as soon as you request a refund. | Are all flights in my booking affected if I request a refund for only one segment? | |
Depending on the circumstances, you can request that we extend the validity period of your ticket, offer a travel voucher with the same value as the unused part of your ticket or, in some cases, provide an exceptional refund to the original form of payment. | What can I do if I have to cancel or postpone my trip due to extraordinary circumstances? | |
You can request a travel voucher before outbound departure if there's a medical reason preventing you from traveling or if an immediate family member of a passenger has unfortunately passed away. | Under what conditions can I request a travel voucher before my outbound departure? | |
The validity can be extended if there's a medical reason you can't travel, if an immediate family member of a passenger has passed away, or if you are travelling with a companion who unfortunately passes away during your trip. | When can the validity of my ticket be extended after my outbound departure? | |
You can request an exceptional refund if your visa application was denied by the local government or in the unfortunate event that the passenger has passed away. | In which situations can I request an exceptional refund to my original form of payment? | |
If an exceptional refund is not possible for your circumstances, you can always request a refund in accordance with the rules of the fare you purchased. Then, you can file a claim with your travel insurance for the non-refundable amount. | What should I do if an exceptional refund is not applicable for my situation? | |
Yes, we may ask you to provide proof of the extraordinary circumstances, so please hold on to any certificates and other relevant documentation. | Do I need to provide proof for the extraordinary circumstances? | |
If you wish to request a refund for a ticket booked via a travel agent, it's advised that you contact your travel agent first as they have all the needed information to arrange your refund. | How should I request a refund if my ticket was booked via a travel agent? | |
In case of any difficulties with your travel agent, you can contact us for help in arranging your refund. | What should I do if I face difficulties in getting a refund from my travel agent? | |
You can reach us via the 'Contact us' page. | How can I contact you for assistance regarding refunds? | |
Yes, in the unfortunate event that an immediate family member of a passenger has passed away after the outbound departure, you can request an extension of ticket validity. | Is it possible to get a refund if an immediate family member of a passenger has passed away after the outbound departure? | |
An EMD voucher is a travel voucher given as compensation if you're entitled to it. | What is an EMD voucher? | |
The amount of compensation depends on the type of voucher and the distance of your original flight. | How is the value of my compensation determined? | |
For flights 1,500 km or less, you receive voucher type A which has a value of EUR 350 (non-refundable) or EUR 250 (cash payment). | How much will I receive for a flight that is 1,500 km or less? | |
In such cases, you receive voucher type B with a value of EUR 500 (non-refundable) or EUR 400 (cash payment). | What if my flight was within the EU and more than 1,500 km, or outside the EU and between 1,500 and 3,500 km? | |
For flights outside the EU and more than 3,500 km, you receive voucher type C with a value of EUR 800 (non-refundable) or EUR 600 (cash payment). | What compensation applies for flights outside the EU that are more than 3,500 km? | |
A non-refundable voucher can be used to purchase a new flight or extra options, while a cash payment voucher can be spent on a new flight, extra options, or exchanged for cash. | What's the difference between a non-refundable voucher and a cash payment voucher? | |
If you choose to use it for a new flight or extra options, the higher value of a non-refundable voucher applies. | If I use my voucher for a new flight or extra options, which voucher value is considered? | |
Yes, if you have a cash payment voucher, you can exchange it for cash. | Can I get my voucher exchanged for cash? | |
This information will be indicated on the travel voucher you receive. | Where can I find information on whether my voucher is non-refundable or a cash payment? | |
No, the cash payment option is typically less than the non-refundable voucher value. The exact amount depends on the voucher type and the distance of your original flight. | If I opt for the cash payment option, do I receive the full value of the voucher in cash? |
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