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To enable credit card payments by phone, navigate to Base Settings > Payment Settings and turn on the Accept Credit Card Payment By Phone feature. Click the pencil icon to provide payment instructions for studios. These instructions will appear on the checkout page during registration. This space can also include detai... | How can I enable and provide instructions for credit card payments by phone? | Navigate to Base Settings > Payment Settings, enable Accept Credit Card Payment By Phone, and use the pencil icon to add instructions displayed at checkout. |
The payments made via phone need to be manually added to the registration under My registrations table by clicking paid amt. the check payment will be added as a transaction under the payment history window here, admin can edit this payment and click confirm checkbox to confirm the payment and apply it to the registrat... | How do I add payments made via phone to the registration?" | Navigate to My Registrations, click Paid Amt, edit the payment in Payment History, and confirm it using the checkbox. |
To enable cheque payments, navigate to Base Settings > Payment Settings and turn on the Accept Check setting. Click on the pencil icon to provide payment instructions for studios. These instructions will appear on the checkout page, guiding studios on where to send the payment. This section can also include details on ... | How can I enable cheque payments and provide instructions to studios? | Navigate to Base Settings > Payment Settings, enable Accept Check, and use the pencil icon to add payment instructions displayed on the checkout page. |
The payments made via check need to be manually added to the registration under My registrations table by clicking paid amt. the check payment will be added as a transaction under the payment history window here, admin can edit this payment and click confirm checkbox to confirm the payment and apply it to the registrat... | How do I add check payments to the registration? | Navigate to My Registrations, click Paid Amt, edit the cheque payment in Payment History, and confirm it using the checkbox. |
Software licenses can be accessed by navigating to Settings > License page. The available licenses for the ST Client and Tab Plus can be found here. | Where can the available software licenses be found? | Available software licenses can be found under Settings > License page. This is where you can view and manage licenses for both the ST Client and Tab Plus. |
The admin can view the ST Client code under the Settings > License page. After installing the ST Client, this code needs to be entered on the Dance Tabulation > Sync page. | How does the admin enter the ST Client license code? | After viewing the ST Client code under Settings > License, the admin will enter it on the Dance Tabulation > Sync page. This allows the admin to activate the ST Client software. |
The ST Client license code does not have limited-time access. Once entered, it remains valid indefinitely. | Does the ST Client license code have an expiration date? | No, the ST Client license code does not have a limited-time access and remains valid indefinitely. |
Available software licenses can be accessed under Settings > License page, where both the ST Client and Tab Plus licenses are listed. | Where can the Tab Plus license code be found and entered? | The Tab Plus license code can be viewed under Settings > License page. After installing Tab Plus, it needs to be entered on the Help Page > Activated License Code section. |
The Tab Plus license must be renewed annually. The admin should check the expiration date before starting an event to ensure the license is valid. | Does the Tab Plus license expire, and what should the admin do before starting an event? | Yes, the Tab Plus license must be renewed each year. The admin should check the expiration date under Settings > License before starting the event to avoid any interruptions. |
If the licenses are not expired but you encounter a limited computer access message during the installation of ST Client or TabPlus, contact DCG support. | Why am I getting a limited computer access message while installing ST Client/TabPlus, even though the license is valid? | The admin will need to contact DCG support. After making the payment, the number of computers or registered devices allowed can be adjusted, allowing additional access to ST Client or TabPlus with that license. |
If you receive an invalid message while registering the TabPlus license, check the expiration date to ensure it has not expired. If it has, contact DCG support to renew the license. | Why does it say the TabPlus license is invalid, and how can I resolve this? | Check the expiration date of the license to ensure it has not expired. If it has, contact DCG support. After making the payment, the license will be renewed at DCG Support > Change Setup > DVG License Setup. |
Authorize,net can be accessed under Base settings page > Payment settings > Accept Online payment setting. | Where do I add authorize.net settings? | Navigate to Base settings > Payment settings > Accept Online Payment. Click Authorize.net to add the settings. If the payment gateway is not available, ask DCG support team to enable this for your site. |
Log in to your Merchant Interface at https://account.authorize.net and navigate to Settings under Account in the left menu. Under Security Settings, select API Credentials & Keys. Copy your API Login ID. | How can I find the API Login ID in Authorize.net? | Log in to https://account.authorize.net, navigate to Settings under Account, and select API Credentials & Keys to copy the API Login ID. |
To obtain your Transaction Key in Authorize.net, go to API Credentials & Keys, check Obtain: New Transaction Key, press submit, and verify your account. | How can I obtain a Transaction Key in Authorize.net? | In API Credentials & Keys, check Obtain: New Transaction Key, press submit, and verify your account. |
In Base Settings, click the pencil icon next to Accept Online Payment. Select Authorize.net as the payment gateway and enter the API Login ID and Transaction Key obtained from Authorize.net. Click Save. | How can I configure Authorize.net as the payment gateway in DCG? | Go to Base Settings, click the pencil next to Accept Online Payment, select Authorize.net, enter API Login ID and Transaction Key, and click Save. |
To test Authorize.net as a payment gateway, go to Base Settings, click the pencil icon next to Accept Online Payment, and perform a $1 test transaction by filling in the credit card details and clicking Send. | How can I test Authorize.net integration in DCG? | In Base Settings > Accept online payment > Authorize.net, click the pencil next to Accept Online Payment, and perform a $1 test transaction by entering card details. |
The Current Registration Year setting on the Base Settings page sets the default year for modules on pages with a Year drop-down menu. Only locations under the current registration year will appear in ST Client or DCG Media. | What does the Current Registration Year setting control? | It sets the default year for modules and ensures only locations under the selected year appear in ST Client or DCG Media. |
The Competition Locations and Competition Pricing options provide quick access to Competition > Locations and Competition > Settings > Pricing respectively. | How can I quickly access Competition Locations and Pricing settings? | Use the Competition Locations and Competition Pricing options in Base Settings for quick navigation. |
The Convention Locations and Convention Pricing options provide quick access to Convention > Locations and Convention > Settings > Pricing respectively. | How can I quickly access Convention Locations and Pricing settings? | Use the Convention Locations and Convention Pricing options in Base Settings for quick navigation. |
The Need Admin Approval After Create An Account setting requires admins to activate new accounts. This can be done by toggling the Active button in My Customers > Studios. | How do I activate accounts created on the site? | Toggle the Active button in My Customers > Studios if the Need Admin Approval After Create An Account setting is enabled. |
To allow studios to pay by cheque, enable Accept Cheque/Check and click the pencil icon to provide payment instructions. This space can also be used to detail alternative payment methods. | How can I enable cheque payments and provide instructions to studios? | Enable Accept Cheque/Check and use the pencil icon to provide cheque payment instructions or details on alternative methods. |
To allow credit card payments over the phone, enable Accept Credit Card Payment By Phone and click the pencil icon to provide payment instructions. Use this space for alternative payment methods if needed. | How can I enable credit card payments over the phone and provide instructions? | Enable Accept Credit Card Payment By Phone and use the pencil icon to provide relevant instructions. |
The Accept Online Payment setting allows studios to pay via payment gateways like Stripe, Square, or PayPal. Use the pencil icon to integrate the payment gateway and test it with a $1 transaction. An option exists to hide online payment for regular checkout screens. | How can I enable online payment and integrate a payment gateway? | Enable Accept Online Payment, use the pencil icon to integrate a payment gateway, and optionally test it with a $1 transaction. |
The Accept Agreement Settings option allows admins to add a checkbox statement for studios to confirm rules or policies at checkout. Include a URL to hyperlink the statement to detailed rules or policies. | How do I ensure studios agree to rules or policies at checkout? | Use Accept Agreement Settings to add a checkbox statement and hyperlink it to detailed rules or policies. |
The Enable Partial Payment setting allows studios to make partial payments for Competition or Convention modules. Keep this off if only full payments are accepted. | How can I allow studios to make partial payments? | Enable the Enable Partial Payment for the relevant module in Base Settings. |
The Email Settings option allows admins to configure email SMTP settings for sending invoices, schedules, or other communications. Use the pencil icon to edit these settings. | How can I configure email settings for sending communications? | Use the Email Settings option and the pencil icon to configure SMTP settings for email communications. |
The Languages setting provides access to a dictionary for each language to customize words or phrases visible on the studio side. | How can I customize language-specific terms on the studio side? | Use the Languages setting to access the dictionary and modify terms. |
The Internal Chat setting enables communication among team members during events. Activate this option to allow internal chatting. | How can I enable internal communication among team members at events? | Activate the Internal Chat setting in Base Settings. |
Navigate to Settings > Invoices > Manage Automatic Payment Settings. Click on Setup Auto Payment, then Add New Card to add a credit card for automatic payment. After entering the card details, click Add Card. Each month, the PPU fee or annual payment will be automatically deducted from the added credit card. | How do I set up automatic payments and add a credit card? | To set up automatic payments, navigate to Settings > Invoices > Manage Automatic Payment Settings, click Setup Auto Payment, and add a new card. Once added, payments will be deducted monthly. |
Navigate to Settings > Invoices > Manage Automatic Payment Settings, and click on View Previous Statement to view past statements. This will show registration details during the invoicing period. Use the Next Statement or View Previous buttons to navigate between pages, and the Go to Current Outstanding Statement butto... | How can I view previous payment statements? | To view previous payment statements, go to Settings > Invoices > Manage Automatic Payment Settings, and click View Previous Statement. Navigate using the provided buttons. |
On the Manage Automatic Payment Settings page, the admin can view saved cards, add new cards, or remove them. To make a card primary, select it and click on the Make Primary button. To remove a card, click on Delete this Card after selecting it. | How can I manage saved cards for automatic payments? | Navigate to Settings > Invoices > Manage Automatic Payment Settings, and use the options to make a card primary or delete it. |
By clicking Add New Card, the admin can enter a new card number, card type, expiration date, and CSC. After entering the necessary details, check the agreement checkbox and click Add Card. Once added, set the card as primary to use it for auto payments. | How do I add a new card for automatic payments? | To add a new card, navigate to Settings > Invoices > Manage Automatic Payment Settings, click Add New Card, and enter the necessary details. Then, set the card as primary. |
Usage History is automatically calculated and displayed, showing the number of routines for competitions or the number of dancers for conventions. These numbers are frozen after the event's end date. | What is Usage History and how is it calculated? | Usage History is displayed under Settings > Invoices > Manage Automatic Payment Settings and shows routines or dancers based on event dates. It is calculated automatically and frozen after the event ends. |
Click on View PPU Fees Policy to see the policy details about how PPU fees are charged, including billing cycles and cancellation guidelines. | Where can I view the PPU Fees policy? | To view the PPU Fees policy, click View PPU Fees Policy under the PPU Fees section in Settings > Invoices. |
Click on the Support Hours tab on the PPU Fees Policies page to see the DCG chat support hours categorized by weekdays, weekends, and competition season. | How can I check the DCG support hours? | To check the DCG support hours, click the Support Hours tab in the PPU Fees Policies section under Settings > Invoices. |
Under the PPU Fees section, you can view the balance of PPU Fees. The final invoice will be generated on the first day of the next month, with automatic charging on the third day. | How can I view the PPU fees balance? | To view the PPU fees balance, go to Settings > Invoices > PPU Fees, and it will show the balance along with the next billing cycle. |
Click View Details to see the details of the PPU fee statement, including registration data. The Usage column shows the most recent numbers, and you can also access auto payment settings. | How can I view the details of the PPU fees statement? | To view PPU fees details, click View Details under the PPU Fees section in Settings > Invoices. |
Use the View Previous Statements option to navigate through older statements. | How can I navigate to previous payment statements? | Click View Previous Statements in Settings > Invoices > PPU Fees to navigate through older statements. |
This page shows all paid invoices for PPU fees, hosting, SSL certificates, and one-time media event charges. The admin can click on individual invoices for more details. | How can I view payment history? | To view payment history, go to Settings > Invoices > Payment History. Click on individual invoices to see detailed information. |
Click on an individual invoice in the Payment History to see detailed information such as invoice number, payment date, studio names, and routine details. | How can I view detailed payment information for a specific invoice? | To view detailed payment information, go to Settings > Invoices > Payment History and click on the individual invoice. |
Ensure the card has not expired and test it on another website to verify functionality. If there are no issues, contact Joy, and use the provided link to make the payment temporarily. | My auto payment is not working. What should I do? | Verify that the card is not expired and works on another website. If no issues, contact Joy, and use https://www.inchol.com/makepayment/ as a temporary solution. |
To access the Dashboard, admins will be directed to the Dashboard page upon logging in, or they can click the Dashboard button at the top left of the page to access it. The Dashboard displays key information about the fees, usage, alerts, and competition locations for the selected year. | How do I access the Dashboard? | To access the Dashboard, admins will see the page immediately after logging in. Alternatively, they can click the Dashboard button located at the top left. |
The Dashboard features a top orange banner displaying any future charges, ongoing fees, and remaining credits for the competition. Alerts and notifications are displayed in the Notice section at the top, with red alert messages indicating important issues. | What does the orange banner in the Dashboard show? | The orange banner shows future charges, ongoing fees, and remaining credits for the competition. |
The Year dropdown allows admins to filter competition locations by registration year. By default, it shows the current registration year. If a past registration year is selected, no location will expand automatically. | How do I filter competition locations by year on the Dashboard? | Use the Year dropdown to select the registration year. By default, the current year is displayed, and locations for that year will automatically expand. Past years will not show expanded locations. |
The Location page provides several features including enabling virtual competitions and hotel reservation options. Admins can enable the virtual competition by clicking the Enable Virtual Competition button. If virtual competition is enabled, a green message Virtual Competition Enabled will appear. | How do I enable a virtual competition? | Click the Enable Virtual competition button on the Location page, and confirm activation when prompted. The message Virtual Competition Enabled will appear once activated. |
The track bar in the Dashboard indicates the status of pre-event and post-event settings. Red signals missing settings, and green indicates all required settings are checked. | What does the track bar represent on the Dashboard? | The track bar shows the pre-event and post-event settings status. Red indicates missing settings, and green means all settings are completed. |
The Fee Setup will turn green once all prices for each entry type are set under Competition > settings > pricing. | How do I know when the fee setup is complete? | The Fee Setup turns green once all prices are entered for each entry type in the Competition > settings > pricing section. |
The Company Profile link turns red if the profile is not set up in the settings > profile page. Clicking the link will direct admins to the profile setup page. | What happens if the company profile is not set up? | The link to the Company Profile will turn red. Clicking the link will redirect you to the profile setup page where you can configure the profile. |
To locate a specific auto email template, log into the admin control panel, click on Email in the top navigation bar, and select Auto Email Templates. Use the Select a Template dropdown menu to find and view a specific email template. | How can I locate a specific auto email template in DCG? | Log into the admin control panel, go to Email > Auto Email Templates, and use the dropdown menu to select the desired template. |
To modify an auto email template, select the desired template from the dropdown menu. Edit the subject in the Subject input box and the content in the Body section. Use tokens listed next to Tokens to insert dynamic information, such as {StudioName}, which is replaced during email delivery. Click the Save Settings butt... | How can I modify an auto email template in DCG? | Select the template, edit the subject and body, use tokens for dynamic data, and click Save Settings to apply changes. |
To disable an auto email template, select the specific template, scroll to the bottom of the page, and use the toggle to disable it. This prevents the system from sending the selected email template. | How can I disable an auto email template in DCG? | Select the template, scroll to the bottom of the page, and toggle the disable option to stop the email from being sent. |
If changes to an auto email template are not saved, ensure you have clicked the Save Settings button located at the bottom of the page. Without this, modifications will not take effect. | Why are changes to an auto email template not saved in DCG? | Ensure you click the Save Settings button at the bottom of the page to apply changes. |
To send bulk emails to competition studios, navigate to Email > Send Email > Email Competition Studios. Use the Language dropdown to select a language-specific template, and the Template dropdown to choose a pre-saved template. To create a new template, click Create New, enter details, and save using the Save Template ... | How can I send bulk emails to competition studios and manage templates in DCG? | Navigate to Email > Send Email > Email Competition Studios, select or create a template, and save it using Save Template. Use Delete to remove templates. |
The admin can filter studios by year, location, waitlist status, incomplete registrations, or complete registrations using the checkboxes and dropdowns. Select studios from the studio box by clicking All Studios or holding Control (Windows) or Command (Mac) to pick specific studios. | How can I filter and select specific studios for bulk emails in DCG? | Filter by year, location, or registration status, and select studios using the studio box or hold Control/Command for specific selections. |
In the Email Competition Studios tab, the admin can add an attachment using the Attachment field and optionally check Attach Invoice to include the studio's invoice. Compose the email content in the Body input box and use tokens like {StudioName} for dynamic data. Click Send to Studios to send the emails, and view prog... | How can I add attachments and send emails with dynamic content in DCG? | Use the Attachment field to add files, include tokens for dynamic content in the Body, and click Send to Studios to send emails. |
To verify an email before sending, use the Send a Sample to Me input box to send a test email to a specific address. Check the email format and make necessary adjustments before sending it to the studios. | How can I test an email before sending it to competition studios? | Use the Send a Sample to Me input box to send a test email, verify its format, and make adjustments if necessary. |
To ensure a specific studio appears in the list, verify that the relevant filters, such as Include Incomplete Registrations or Include Complete Registrations, are selected. Adjust filters as needed to match the studio's registration status. | Why can't I see a specific studio in the email recipient list? | Ensure the correct filters are applied, such as Include Incomplete Registrations, based on the studio's registration status. |
To include a studio's name and address in the email, use tokens provided in the Body input box. Ensure the entire token, including curly brackets (e.g., {StudioName}), is copied and pasted into the email content. | How can I include each studio's name and address in emails? | Use tokens like {StudioName} in the email Body to dynamically include each studio's name and address. |
To send bulk emails to convention studios, navigate to Email > Send Email > Email Competition Studios. Use the Language dropdown to select a language-specific template and the Template dropdown to choose a pre-saved template. To create a new template, click Create New, enter details, and save using the Save Template bu... | How can I send bulk emails to convention studios and manage templates in DCG? | Navigate to Email > Send Email > Email Competition Studios, select or create a template, and save it using Save Template. Use Delete to remove templates. |
The admin can filter studios by year, location, and select specific studios using the studio box. Click All Studios to email all studios or hold Control (Windows) or Command (Mac) to select specific studios. Ensure that location is selected to view the list of studios for that location. | How can I filter and select specific studios for bulk emails in DCG? | Filter by year, location, or manually select studios using the studio box. Use Control/Command for specific selections. |
In the Email Convention Studios tab, the admin can add an attachment using the Attachment field and optionally check Attach Invoice to include the studio's invoice. Compose the email content in the Body input box and use tokens like {StudioName} for dynamic data. Click Send to Studios to send the emails, and view progr... | How can I add attachments and send emails with dynamic content in DCG? | Use the Attachment field to add files, include tokens for dynamic content in the Body, and click Send to Studios to send emails. |
To verify an email before sending, use the Send a Sample to Me input box to send a test email to a specific address. Check the email format and make necessary adjustments before sending to the studios. | How can I test an email before sending it to convention studios? | Use the Send a Sample to Me input box to send a test email, verify its format, and make adjustments if necessary. |
If experiencing errors when sending emails, check the SMTP settings in Base Settings > Email Settings to ensure they are configured properly. Errors may also occur if the email used is not correctly set up in the system. | What should I do if I get errors when sending emails in DCG? | Check SMTP settings in Base Settings > Email Settings to ensure proper configuration. Verify the email setup in the system. |
To track the sending status and see which studios have opened the email, use the Email Status page. This page provides insights on delivery and open status for sent emails. | How can I track the status of emails sent to convention studios? | Use the Email Status page to track sending status and see which studios have opened the email. |
To set up email sending in DanceComp Genie, gather the following information: SMTP Server, SMTP From, SMTP Username, SMTP Password, SMTP Server Port, SSL status (on/off), and Admin Email. Note that this information depends on the email provider. For Gmail or Outlook, refer to their respective guides, as some providers ... | What information is needed to set up email sending in DanceComp Genie? | You need SMTP Server, SMTP From, SMTP Username, SMTP Password, SMTP Server Port, SSL status, and Admin Email. Check provider-specific requirements for third-party support. |
Go to Base Settings in DanceComp Genie and click the pencil icon next to Email Settings. Enter the email SMTP information (gathered from your provider) and click Save. | How do I enter email SMTP settings in DanceComp Genie? | Navigate to Base Settings > Email Settings, click the pencil icon, enter the SMTP information, and click Save. |
To test email sending, go to Base Settings > Email Settings, click the pencil icon, and enter an email address you can access in the Send Test Email To field. Click Send. If the test email fails, verify the SMTP settings and ensure the email address allows third-party applications to send emails. | How can I test the email SMTP settings in DanceComp Genie?,Enter an accessible email address in the Send Test Email To field under Email Settings and click Send. Verify SMTP settings if the test fails. | null |
To access the Email Status page, navigate to Emails > Email Status. After sending emails, use the pop-up's View Progress button to directly open the Email Status page. | How can I access the Email Status page in DCG?? | Navigate to Emails > Email Status, or use the View Progress button in the pop-up after sending emails. |
On the Email Status page, use the dropdown to filter emails by Manually sent email, Auto sent email, or All. The page displays the subject, sent date and time, total studios contacted, emails sent, and opened emails. Emails that failed to send are highlighted in red. | What information is displayed on the Email Status page? | It shows the email subject, sent date and time, total studios contacted, emails sent, opened emails, and highlights failed emails in red. |
To view detailed tracking information for a sent email, click View Details next to the email on the Email Status page. This opens the Track-Detail page, showing total emails sent, received, failed, and opened, along with timestamps and a View Email link to see the content. | How can I view detailed tracking information for a sent email? | Click View Details next to the email on the Email Status page to access the Track-Detail page with detailed stats and timestamps. |
On the Track-Detail page, use the Resend Failed Emails button to resend emails to addresses that failed. For failed emails, click View Error to see the error message in a pop-up window. | How can I resend failed emails and view error messages in DCG? | Use Resend Failed Emails on the Track-Detail page to resend failed emails. Click View Error for error details. |
To check if a studio has opened an email, use the Opened column on the Track-Detail page. This column shows how many times an email has been opened by each studio. Click View Details on the Email Status page to access this information for a specific email. | How can I check if a studio has opened my email in DCG? | Use the Opened column on the Track-Detail page, accessible via View Details on the Email Status page, to see email open counts. |
To track auto-sent emails, navigate to the Email Status page and select Auto sent email from the dropdown. This displays only emails sent automatically by the system. | How can I track auto-sent emails in DCG? | On the Email Status page, select Auto sent email from the dropdown to view automatically sent emails. |
To delete an email status entry, click the Delete button on the Email Status page. A confirmation dialog will appear; confirm to remove the entry. | How can I delete an email status entry in DCG? | Click Delete on the Email Status page and confirm the dialog to remove the entry. |
To set up Gmail SMTP, navigate to Base Settings > Email Settings. Ensure two-step verification is enabled for your Gmail account by visiting https://www.google.ca/landings/2steps. Log into your Gmail account, enable two-step verification, and select your preferred method for the additional step (e.g., phone or backup c... | How can I enable two-step verification for Gmail SMTP setup in DCG? | Visit https://www.google.ca/landings/2steps, log in, enable two-step verification, and set up your preferred additional step. |
To create an app password, go to the security page and click App passwords. If unavailable, visit https://myaccount.google.com/apppasswords. Select Other in the app dropdown, name it DCG, and click Generate to get a 16-character code. Use this as your SMTP password. | How can I generate an app password for Gmail SMTP setup? | Go to the security page or https://myaccount.google.com/apppasswords, select Other, name it DCG, and generate a 16-character code. |
In Base Settings > Email Settings, enter the SMTP details: SMTP From, Username, and Admin Email should match your Gmail account. Use smtp.gmail.com as the SMTP Server, 465 as the Port, and select Uses SSL. Insert the app password in the SMTP password field and click Save. | What SMTP details are required for Gmail SMTP in DCG? | SMTP Server: smtp.gmail.com, Port: 465, Uses SSL: Yes, SMTP From, Username, Admin Email: Gmail account, Password: App password. |
To test the SMTP settings, go to Base Settings > Email Settings, click the pencil icon, and enter an accessible email address in the Send Test Email To field. Click Send. If the test email fails, double-check the app password and other SMTP settings. | How can I test Gmail SMTP settings in DCG? | Enter an email address in the Send Test Email To field under Email Settings and click Send. Verify settings if the test fails. |
Admins can access a variety of help videos and documents by clicking the Help icon located at the top-right corner of the DCG website. These resources provide information on DCG settings and processes, including Email Setup, Payment Gateway Setup, Competition Module, and Studio Registration. Recorded webinars and addit... | How can admins access help resources on the DCG website? | Admins can click the Help icon at the top-right corner of the DCG website to access videos, documents, and recorded webinars on various topics. |
The Help page features the Getting Started section with tutorials on Email Setup (SMTP), Payment Gateway Setup, Competition Module (Core Settings, Pricing, Location, Registration Settings), Convention Module (Core Settings, Location, Pricing, Registration Settings), and Studio Registration (coupon codes, location depos... | What topics are covered in the Getting Started section on the Help page? | The Getting Started section covers Email Setup, Payment Gateway Setup, Competition and Convention Modules, and Studio Registration features. |
The Help page contains the Next Step section, which includes videos and documents for building registrations into event schedules and setting up tabulation. Tutorials are provided for the Schedule Module (schedule setup, schedule builder, auto-schedule, cheat sheets) and Tabulation Module (tabulation setup, judge panel... | What resources are available in the Next Step section of the Help page? | The Next Step section offers tutorials for the Schedule and Tabulation Modules, including schedule setup, schedule builder, tabulation setup, and report creation. |
The Event Preparation section on the Help page includes PDF tutorials and videos for event preparation, covering Music Download Tool, Tabulation ST Client (Plan A/B setup, hardware preparation, critiques), and Tabulator Plus (guide, equipment setup, critique uploads). | What does the Event Preparation section provide on the Help page? | It provides tutorials for the Music Download Tool, Tabulation ST Client setup, and Tabulator Plus equipment setup and critique uploads. |
The Virtual and Live Streaming section on the Help page offers tutorials for setting up virtual events and live streaming, including video uploads, scoring, critiques, and streaming through Twitch and Vimeo. It also guides downloading virtual event videos to local computers. | How can admins set up virtual events or live streaming using the Help page? | Admins can access tutorials on setting up virtual events, scoring, critiques, and live streaming through Twitch and Vimeo on the Help page. |
The Dakiki App Guide section provides PDFs on using the Dakiki app for At Show features and media. Admins can access guides on the Dakiki At Show page, downloading free or purchased media, and a full Dakiki guidebook for reference. | What does the Dakiki App Guide section include on the Help page? | It includes guides on the Dakiki At Show page, downloading free or purchased media, and a comprehensive Dakiki guidebook. |
The Help page features a link titled Support Hours & Invoices PPU Fee Policies, which navigates admins to a page detailing DCG Chat Support Hours and PPU Fees Policies. This information is also accessible under Invoices > PPU Fees > View PPU Fees Policy. | Where can admins find the Support Hours and PPU Fee Policies on the DCG website? | Admins can find it on the Help page under Support Hours & Invoices PPU Fee Policies or navigate to Invoices > PPU Fees > View PPU Fees Policy. |
To enable the Internal Chat feature, navigate to the bottom of the Base Settings page and turn it on. This activates the Internal Chat on certain Tabulation screens when a session is selected, allowing staff to communicate from their devices. | How can I enable the Internal Chat feature in DCG? | Navigate to the bottom of the Base Settings page and turn on the Internal Chat feature. |
By default, only Admin and Judge roles can access the Internal Chat. To allow or restrict other roles, go to Tabulation > Settings > Chat. You can also configure the pages where the chat appears, such as Main Tabulation and Judge Screen. | How can I manage roles and pages for Internal Chat in DCG? | Go to Tabulation > Settings > Chat to manage role access and configure the pages where the chat appears. |
The chat icon appears as an orange circle with three human profile outlines and can be clicked and dragged anywhere on the screen. A red notification bubble indicates unread messages. To read or send messages, click the Chat icon. Users can delete their own messages by clicking on them and selecting Delete, while admin... | How do I use the Internal Chat and manage messages? | Click the Chat icon to read or send messages. Users can delete their messages by clicking Delete, and admins can delete all messages using the Trash icon. |
Click the Gear icon in the top-right corner of the Chat window to enable visual or sound notifications. Note that notifications are unavailable when hosting the session on ST Client. | How can I set notifications for Internal Chat in DCG? | Use the Gear icon in the Chat window to enable visual or sound notifications. Notifications are not available on ST Client. |
To troubleshoot notification issues, open Chrome, click the three-dot menu, navigate to Settings > Privacy and Security > Site Settings. Under Notifications, add the DCG website address to the Allow category. | What can I do if notifications are not being received for Internal Chat? | In Chrome, go to Settings > Privacy and Security > Site Settings, and add the DCG website address under Allow in Notifications. |
DanceComp Genie Judges (DCG Judges) is a software used for virtual competitions. It allows judges to log into their own accounts and download all videos within a location. The software displays only the locations that have enabled virtual competition. | What is DanceComp Genie Judges, and what is its purpose? | DanceComp Genie Judges is a software for virtual competitions. It allows judges to log into their accounts and download videos within a location, showing only locations that support virtual competition. |
To download DCG Judges, admins must navigate to the Tools page in the admin control panel. Locate the download link next to DanceComp Genie Judges and click it to download the software to the local computer. | How can an admin download DCG Judges?,Admins can download DCG Judges by navigating to the Tools page in the admin control panel and clicking the download link next to DanceComp Genie Judges. | null |
DCG Judges software only displays locations that have enabled virtual competition. This ensures judges access only the relevant competition data and videos. | What locations does DCG Judges display? | DCG Judges displays only the locations that have enabled virtual competition. |
To access the Tools page, log into the admin control panel and locate the Tools tab in the top banner. This page provides access to the Music Tool (MAC), designed for Mac systems, enabling admins to download music files for routines. | Where can I find the Tools page to download the Music Tool in DCG? | Log into the admin control panel and locate the Tools tab in the top banner to access the Music Tool (MAC). |
To download the Music Tool (MAC), click the download link provided next to the tool on the Tools page. This tool is designed specifically for Mac systems. | How can I download the Music Tool (MAC) in DCG? | On the Tools page, click the download link next to the Music Tool (MAC) to download it to your computer. |
To log into the Music Tool, use credentials for Admin, SiteManager, or STManager accounts. Note that MC accounts cannot access the Music Tool. | Who can log into the Music Tool and download music in DCG? | Admins, SiteManager, and STManager accounts can log in and download music. MC accounts do not have access. |
After downloading, the Music Tool file is typically located in the Downloads folder. If not, click the Downloads section in your browser and use the Show in Folder option to locate the file. | Where can I find the downloaded Music Tool file? | Check the Downloads folder. If it's not there, use the Show in Folder option in your browser's Downloads section. |
To access the Tools page, log into the admin control panel and locate the Tools tab in the top banner. This page provides access to the Music Tool (PC), designed for Windows systems, enabling admins to download music files for routines. | Where can I find the Tools page to download the Music Tool in DCG? | Log into the admin control panel and locate the Tools tab in the top banner to access the Music Tool (PC). |
To download the Music Tool (PC), click the download link provided next to the tool on the Tools page. This tool is designed for Windows systems. | How can I download the Music Tool (PC) in DCG? | On the Tools page, click the download link next to the Music Tool (PC) to download it to your computer. |
To log into the Music Tool, use credentials for Admin, SiteManager, or STManager accounts. Note that MC accounts cannot access the Music Tool. | Who can log into the Music Tool and download music in DCG? | Admins, SiteManager, and STManager accounts can log in and download music. MC accounts do not have access. |
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