THE HON’BLE SRI JUSTICE SANJAY KUMAR WRIT PETITION NO.27446 OF 2010 DATED 12TH DECEMBER, 2011 BETWEEN Smt.Rama Pandey …Petitioner And The Life Insurance Corporation, Rep. by its Branch Manager, Branch Unit-311, Bahadurgarh, Shyamji Complex, Rohtak Road, New Delhi. …Respondent THE HON’BLE SRI JUSTICE SANJAY KUMAR WRIT PETITION NO.27446 OF 2010 O R D E R The petitioner is the widow of one Vijay Kumar Pandey, who was the holder of an Insurance Policy with the respondent Life Insurance Corporation of India (LIC). The petitioner’s husband died on 15.06.2010. Her grievance presently is that the LIC is not releasing the insurance amount due to her under the aforestated policy. The ostensible reason put forth by the LIC in its counter is that the policy named one Amit Ramesh Pillay, the nephew of the petitioner’s husband, as the nominee. As no claim papers were submitted by the said nominee, the LIC sought to justify its inaction in the matter. It is pertinent to note that the Government of India, in exercise of powers conferred by Section 114(1) of the Insurance Act, 1938, framed the ‘Redressal of Public Grievances Rules, 1998’. These Rules have application to all insurance companies, including the LIC. The object of these Rules is to provide a framework for resolution of complaints relating to settlement of claims on the part of insurance companies in a cost-effective, efficient and impartial manner. An Ombudsman, comprising one or more persons, is to be appointed under Rule 6 of the aforestated Rules by the Governing Body of the Insurance Council, who would entertain complaints under Rule 13 and resolve the same by virtue of the powers vested in it under Rule 12. In the light of the abovestated efficacious statutory remedy provided to the petitioner, this Court is not inclined to entertain this writ petition which entails examination of disputed questions of fact. The writ petition is accordingly closed leaving it open to the petitioner to approach the Ombudsman appointed under the aforestated Rules for redressal of her grievance. WPMP Nos.35045 and 35046 of 2010 shall also stand closed. No order as to costs. ____________________ SANJAY KUMAR, J. 12TH DECEMBER, 2011. PGS/VGSR