IN THE HIGH COURT OF KERALA AT ERNAKULAM PRESENT : THE HONOURABLE MR. JUSTICE T.R.RAMACHANDRAN NAIR WEDNESDAY, THE 31ST MARCH 2010 / 10TH CHAITHRA 1932 WP(C).No. 11211 of 2010(B) -------------------------- PETITIONER: --------------- SHEELA BHASKARAN, W/O(LATE) BHASKARAN KL ASWATHI NIVAS, VENNALA P.O., CHALIKKAVATTOM, KOCHI 682 028. BY ADV. SRI.MANOJ RAMASWAMY SMT.MERIL MUTHU P.JOHN RESPONDENT(S): --------------- 1. THE INSURANCE OMBUDSMAN, O/O.THE INSURANCE OMBUDSMAN, PULINAT BUILDING, 2ND FLOOR, OPP.COCHIN SHIPYARD, M.G.ROAD, ERNAKULAM, KOCHI - 682 015. 2. THE GRIEVANCE CELL, BAJAJ ALLIANZ LIFE INSURANCE CO.LTD., 5TH FLOOR, ASOKA PLAZA, CORPORATE SOFTWARE PARK, VIMAN NAGAR, PUNE - 411 014. 3. THE MANAGER, THE SYNDICATE BANK, PERUMANOOR BRANCH, COCHIN - 682 015. R3 BY R.S.KALKURA SC FOR SYNDICATE BANK THIS WRIT PETITION (CIVIL) HAVING COME UP FOR ADMISSION ON 31/03/2010, THE COURT ON THE SAME DAY DELIVERED THE FOLLOWING: T.R.RAMACHANDRAN NAIR, J. ------------------------------ W.P.(C).NO.11211 OF 2010 ------------------------------- DATED THIS THE 31ST DAY OF MARCH, 2010 JUDGMENT Petitioner is the widow of late Sri K.L. Bhaskaran, who had availed a housing loan from the 3rd respondent-bank on May, 2005. He had also remitted the required amount towards insurance through M/s. Bajaj Allianz. The husband of the petitioner expired on 11/1/2009. Thereafter, the petitioner had contacted the 3rd respondent to get insurance claim from the insurance company to close the loan account. Ext.P3 is the reminder dated 3/3/2009. By Ext.P4 the petitioner was informed by the 3rd respondent that the claim in respect of the loan protector insurance of M/s. Bajaj Allianz Life Insurance Co. Ltd. was rejected. The petitioner has approached the lst respondent by filing Ext.P5 complaint. Petitioner was thereafter issued Ext.P6 reply by the lst respondent informing that the petitioner will have to file a representation before the 2nd respondent and if no reply is -2- W.P.(C).No.1121l/2010 received from the said respondent within one month, the petitioner is free to approach the lst respondent. Ext.P7 is the representation dated 12/10/2009 filed before the 2nd respondent. It is submitted that no reply has been received so far. It is under these circumstances that the petitioner has filed this writ petition praying for a direction to the lst respondent to hear finally and dispose of Ext.P5 complaint numbered as 537/09-10 with a time frame. 2. Heard the learned standing counsel appearing for the lst respondent. There will be a direction to the lst respondent to take a decision on Ext.P5 within a period of six months from the date of receipt of a copy of this judgment. The petitioner will produce copy of the writ petition along with copy of this judgment before the lst respondent for compliance. Writ Petition is disposed of as above. No costs. T.R.RAMACHANDRAN NAIR, JUDGE. kcv.