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540526c3-7872-4072-a338-51d82a2fe001
2025-08-25T07:05:33.188153
2025-08-25T07:06:07.920571
18
Female
null
High school or less
Yes
Yes
Not at all
1
1
1
1
1
1
1
1
Not difficult
1
1
1
1
1
1
1
1
1
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
dace7e06-317a-4967-b79e-5abe5d657d18
2025-09-07T09:12:44.076969
2025-09-07T09:21:14.304205
25
Female
null
Bachelor’s degree
Yes
Yes
Extremely
3
3
3
3
4
3
3
3
Extremely
3
3
2
2
2
3
2
3
2
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
I feel much better
Not much comfortable
Empathetic voice makes more comfortable
Empathetic
yes
No
No
null
null
null
6ad7547b-b600-4c39-b368-9605e7fbdf5c
2025-09-07T11:09:18.587914
2025-09-07T11:18:51.272956
18
Male
null
Some college/Associate’s
Yes
Yes
Slightly
4
2
1
3
3
3
2
1
Somewhat
4
2
4
2
4
2
1
1
4
4
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
Good
Both good. But empathetic voice keeps calm myself
Robotic voice is consistent. Doesn't felt like natural. Empathetic sounds like real
Empathetic is preferred
Yes
Yes ,trustworthy and helpful
No
null
null
null
867c6f39-53b8-4246-b97a-d6c690b7a5d4
2025-12-14T11:18:22.742088
2025-12-14T11:43:10.980704
24
Female
null
Bachelor’s degree
Yes
Yes
Moderately
3
1
2
2
1
1
2
3
Somewhat
3
1
4
3
2
1
2
1
4
4
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
During the interaction, I felt calm and understood, as if someone was genuinely listening to me.
robotic AI voice did not create any emotional connection. It felt functional and informative, but not comforting,
I noticed a clear difference between the two voices. The empathetic AI voice made me feel more comfortable, calm, and understood,
I preferred the empathetic AI voice overall.
Yes, the empathetic voice made me feel understood
Both voices were helpful in providing information, but the empathetic voice felt more trustworthy
The empathetic voice did not make me feel uncomfortable. However, the robotic voice sometimes felt cold and impersonal, which made me slightly uneasy and discouraged me from expressing emotions openly.
null
null
null
89676720-3029-4e33-8c58-fac346ce6a26
2025-12-14T11:43:30.257578
2025-12-14T12:59:43.307599
27
Female
null
Bachelor’s degree
Yes
Yes
Very
4
2
2
3
2
1
2
1
Somewhat
4
2
3
2
3
1
1
1
4
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
During and after interacting with the empathetic AI voice, I felt more relaxed and understood. It brought up emotions of comfort and calmness, and I felt like I could share or think openly without pressure. Sometimes it even made me reflect on my own feelings more clearly.
Interacting with the neutral voice felt more mechanical and distant. I didn’t feel any emotional connection, and sometimes it made the experience feel less engaging or supportive.
The empathetic voice made me feel more comfortable, calm, and listened to, whereas the neutral voice felt cold and less engaging.
I preferred the empathetic voice overall.
Yes, the empathetic voice made me feel understood.
The empathetic voice felt more trustworthy and helpful because it responded in a way that felt caring and attentive. The neutral voice was accurate and informative but didn’t provide emotional support,
The neutral voice sometimes made me feel slightly anxious or disconnected because of its robotic tone.
null
null
null
f9c6c8ab-0062-4526-a2ef-ef37154adc5b
2025-12-14T13:02:51.983125
2025-12-14T13:11:07.478019
18
Male
null
High school or less
Yes
Yes
Very
4
1
2
1
1
1
2
1
Not difficult
5
1
4
3
3
4
1
3
2
4
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
e6683dd0-49ca-4c20-b230-333b46870776
2025-12-14T13:11:19.583791
2025-12-14T13:17:08.526177
30
Female
null
Some college/Associate’s
Yes
Yes
Moderately
3
2
3
3
3
3
4
2
Very
4
1
3
3
3
3
3
3
3
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
afe7f469-a465-490b-81b8-04d3ac29db99
2025-12-14T13:17:33.093175
2025-12-14T13:29:31.412037
25
Male
null
Bachelor’s degree
Yes
Yes
Extremely
3
2
2
2
2
2
2
2
Somewhat
3
3
4
3
4
3
2
3
3
4
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
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null
2
null
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null
null
null
null
null
null
null
null
null
null
null
null
null
d1dfb629-c6ec-441e-b57c-d41257846220
2025-12-14T13:30:00.410891
2025-12-14T13:35:29.351235
18
Female
null
High school or less
Yes
Yes
Moderately
4
2
2
3
3
2
2
3
Somewhat
3
2
3
3
3
3
4
3
3
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
I felt calm and somewhat reassured. The empathetic voice made me feel like someone understood my feelings.
The neutral voice felt distant and formal. I didn’t feel any emotional connection.
The empathetic voice was more comforting, more than neutral voice.
I preferred the empathetic voice because of its warm tone and slower pace. The neutral voice was clear but cold.
null
null
null
null
null
null
f0f75003-4772-4b1f-b8f0-31b2a6849ccf
2025-12-14T13:35:41.978677
2025-12-14T13:43:09.252443
22
Male
null
Bachelor’s degree
Yes
Yes
Very
3
1
2
1
1
1
1
2
Not difficult
4
1
4
3
4
3
2
2
2
4
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
I felt relaxed and more willing to open up mentally.
I felt neutral and less engaged with the robotic voice.
The empathetic voice felt supportive
I liked the empathetic voice’s warmth
Yes, when it responded to my worries, I felt understood.
null
null
null
null
null
9cba071f-e5ea-466a-a55c-65a21bb2ed25
2025-12-14T13:46:16.120766
2025-12-14T13:50:26.464659
35
Male
null
Bachelor’s degree
Yes
No
Slightly
3
2
1
1
1
3
3
1
Very
3
2
3
4
4
3
1
1
2
4
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
b7005f14-cca5-4ea0-b484-d4f906c80338
2026-01-12T04:44:02.276650
2026-01-12T04:52:34.688535
25
Female
null
Bachelor’s degree
No
Yes
Very
1
1
1
1
1
1
1
1
Not difficult
1
1
1
1
1
1
1
1
1
1
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
Empathic AI voices are warm and comforting to me.
When I used the neutral or robotic voice, I felt normal and emotionally distant. The voice was clear and direct, but it did not make me feel comforted. After the interaction, I did not feel much emotion.
The empathetic voice made me feel more comfortable and relaxed. The neutral voice felt cold and less personal. I felt more at ease with the empathetic voice.
I preferred the empathetic voice. I liked its warm tone and gentle pace. The neutral voice was okay for giving information, but it felt flat and less friendly.
Yes, the empathetic voice made me feel understood. The way it responded kindly made me feel like it cared about how I was feeling.
Both voices were helpful, but the empathetic voice felt more supportive. It made me feel comfortable and confident during the interaction.
Nothing made me feel anxious or uncomfortable. However, the neutral voice felt impersonal, which could be uncomfortable in emotional situations.
null
null
null
5decf21a-ea3c-4cec-aad3-ff2988adeda5
2026-01-15T08:45:36.212170
2026-01-15T08:53:41.722115
26
Male
null
Bachelor’s degree
Yes
Yes
Extremely
3
1
1
1
1
1
1
1
Not difficult
3
1
3
2
3
1
2
3
2
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
07a7734c-c402-4d95-8a2c-bc722771c0ee
2026-04-19T09:46:08.901600
2026-04-19T09:56:53.698084
26
Female
null
Bachelor’s degree
Yes
Yes
Moderately
3
3
3
3
3
3
2
3
Very
3
3
2
3
2
2
2
3
2
2
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
It helps me to feel better and trust AI solutions
Actually it feels more robotic, like in google instructions. Less trustworthy
More comfortable with empathetic ai voice
I prefer empathetic AI voice more.
Yes, totally
Yeah, empathetic voice feels like home
Yeah, Robotic AI
null
Actually, this is good for dealing with emotions which aren't expose with humans
null
b6dbbb3f-096c-427f-8de1-1f39f7b4bd0c
2026-04-19T10:06:03.439759
2026-04-19T10:08:29.546052
25
Male
null
Bachelor’s degree
Yes
Yes
Moderately
5
4
4
4
3
4
4
4
Very
3
5
3
5
5
4
1
3
4
4
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
It brings me calmness
Calm
Feels happy
null
null
null
null
null
No
No
b6dbbb3f-096c-427f-8de1-1f39f7b4bd0c
2026-04-19T10:06:03.439759
2026-04-19T10:08:37.937129
25
Male
null
Bachelor’s degree
Yes
Yes
Moderately
5
4
4
4
3
4
4
4
Very
3
5
3
5
5
4
1
3
4
4
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
It brings me calmness
Calm
Feels happy
null
null
null
null
null
No
No
fbb26b85-07af-4894-8b78-7b77f1232b0c
2026-04-19T10:08:53.502558
2026-04-19T10:10:40.726497
22
Female
null
Postgraduate degree
Yes
Yes
Not at all
4
4
3
3
2
1
3
2
Extremely
3
4
3
4
5
3
5
4
5
4
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
Nothing special
Good
Nothing different
Tone is good
null
Yeah it's trust worthy
null
null
null
null
11ef59ed-29f5-4984-96b7-a798226ac24c
2026-04-19T10:12:45.580327
2026-04-19T10:14:08.638397
18
Female
null
High school or less
Yes
Yes
Not at all
2
2
3
2
3
2
3
1
Somewhat
2
3
3
1
3
2
2
3
2
3
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
b1a54c34-b72d-4048-b92c-b9251912a464
2026-04-19T10:13:49.556809
2026-04-19T10:15:07.097355
23
Male
null
High school or less
Yes
Yes
Moderately
3
2
3
3
1
2
1
3
Extremely
3
4
3
1
4
1
4
5
5
5
null
null
null
null
null
null
null
null
4
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
4
null
null
null
null
null
null
null
null
null
null
null
null
Feels good
null
null
null
null
1326ea29-6398-4939-9ab1-e11256a35bfc
2026-04-19T10:40:12.261723
2026-04-19T10:44:02.934596
20
Male
null
High school or less
Yes
Yes
Very
2
2
2
3
4
3
3
2
Somewhat
2
3
2
2
5
1
1
2
3
5
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
e0410217-bada-43e4-bdf1-07dff0ff7a68
2026-04-19T16:28:10.362169
2026-04-19T16:31:14.413055
21
Female
null
High school or less
Yes
Yes
Very
4
1
1
2
1
1
2
1
Not difficult
2
4
3
3
3
2
3
3
2
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
4f55086e-bda3-45b8-a071-ccfa729950f0
2026-04-19T17:49:01.269393
2026-04-19T17:50:24.860588
20
Male
null
High school or less
Yes
Yes
Very
2
2
1
2
2
3
2
3
Not difficult
2
2
2
2
2
2
2
2
2
2
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
0ca32fdb-5f52-4d01-bf00-c16903ef476e
2026-04-20T04:13:55.129204
2026-04-20T04:16:01.008557
20
Female
null
High school or less
Yes
Yes
Very
3
2
2
2
2
2
2
2
Not difficult
3
2
3
3
3
2
2
2
2
2
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
91aec449-eb29-4108-ab14-a34cd5110315
2026-04-20T17:11:23.623854
2026-04-20T17:15:59.392493
18
Male
null
Some college/Associate’s
Yes
Yes
Moderately
1
3
2
2
2
2
2
3
Somewhat
5
3
5
3
5
3
3
3
5
5
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
Good
Good
First one is good
First one
Yes
First one trustworthy
null
null
No this is good
null
91aec449-eb29-4108-ab14-a34cd5110315
2026-04-20T17:11:23.623854
2026-04-20T17:16:13.691790
18
Male
null
Some college/Associate’s
Yes
Yes
Moderately
1
3
2
2
2
2
2
3
Somewhat
5
3
5
3
5
3
3
3
5
5
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
Good
Good
First one is good
First one
Yes
First one trustworthy
null
null
No this is good
null
322f6211-680f-4eb4-82d3-a96dd5dd9d47
2026-04-20T17:16:29.036533
2026-04-20T17:20:21.850660
45
Female
null
High school or less
No
No
Not at all
2
4
4
4
4
4
4
4
Extremely
2
4
2
4
2
4
4
4
2
2
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
Nothing
null
null
null
null
null
null
null
null
This is good
22af4722-7ac4-4163-ae34-20dd122fbd11
2026-04-20T17:20:51.858922
2026-04-20T17:24:14.640319
37
Female
null
Bachelor’s degree
Yes
Yes
Very
3
3
3
3
2
3
2
3
Somewhat
4
4
4
3
4
4
3
4
4
3
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
Empathetic voice is soft
Hard voice
Empathetic is nice
Empathetic voice
Yrs
Empathetic voice feels like home
null
null
No
null
22af4722-7ac4-4163-ae34-20dd122fbd11
2026-04-20T17:20:51.858922
2026-04-20T17:24:39.400518
37
Female
null
Bachelor’s degree
Yes
Yes
Very
3
3
3
3
2
3
2
3
Somewhat
4
4
4
3
4
4
3
4
4
3
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
Empathetic voice is soft
Hard voice
Empathetic is nice
Empathetic voice
Yrs
Empathetic voice feels like home
null
null
No
null
22af4722-7ac4-4163-ae34-20dd122fbd11
2026-04-20T17:20:51.858922
2026-04-20T17:24:41.981627
37
Female
null
Bachelor’s degree
Yes
Yes
Very
3
3
3
3
2
3
2
3
Somewhat
4
4
4
3
4
4
3
4
4
3
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
Empathetic voice is soft
Hard voice
Empathetic is nice
Empathetic voice
Yrs
Empathetic voice feels like home
null
null
No
null
22af4722-7ac4-4163-ae34-20dd122fbd11
2026-04-20T17:20:51.858922
2026-04-20T17:24:42.512325
37
Female
null
Bachelor’s degree
Yes
Yes
Very
3
3
3
3
2
3
2
3
Somewhat
4
4
4
3
4
4
3
4
4
3
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
Empathetic voice is soft
Hard voice
Empathetic is nice
Empathetic voice
Yrs
Empathetic voice feels like home
null
null
No
null
4b02fef0-f25a-4147-9d0f-906537493dc1
2026-04-20T17:24:52.505426
2026-04-20T17:27:38.736555
29
Male
null
Postgraduate degree
Yes
Yes
Extremely
4
3
1
2
2
3
2
1
Somewhat
5
3
5
3
5
3
3
3
5
5
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
Feels relax. But I'm in good mood
Normal
Yeah, empathy touches more than robotics
Empathy
Yeah
Yeah
null
null
null
null
c640ec16-b60c-4494-950a-6a3896cfd1f5
2026-04-20T17:27:56.816680
2026-04-20T17:31:48.001878
20
Male
null
Some college/Associate’s
Yes
Yes
Very
1
4
4
4
4
4
4
4
Extremely
2
4
2
4
2
4
2
4
2
2
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
Actually I was in a middle of break up..it feels like some one talks to me
It's like robot, don't like much
Robot not good
Nice one not robot
Yes
null
Emotionless robot
null
null
No questions thankyou
c640ec16-b60c-4494-950a-6a3896cfd1f5
2026-04-20T17:27:56.816680
2026-04-20T17:31:51.550911
20
Male
null
Some college/Associate’s
Yes
Yes
Very
1
4
4
4
4
4
4
4
Extremely
2
4
2
4
2
4
2
4
2
2
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
Actually I was in a middle of break up..it feels like some one talks to me
It's like robot, don't like much
Robot not good
Nice one not robot
Yes
null
Emotionless robot
null
null
No questions thankyou
4e4a47cc-923b-406e-acc4-deb6307ca8d5
2026-04-20T17:32:57.402128
2026-04-20T17:34:58.201945
19
Prefer not to say
null
Postgraduate degree
Yes
Yes
Extremely
5
1
1
1
1
1
1
1
Not difficult
5
1
5
1
5
1
1
1
5
5
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
73679a4a-8124-4b31-b308-89e202bcc506
2026-04-20T17:39:16.076831
2026-04-20T17:41:08.241525
27
Female
null
Bachelor’s degree
Yes
Yes
Extremely
3
1
1
1
1
1
1
1
Not difficult
3
3
3
3
3
3
3
3
3
3
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
👍
👍
👍
null
null
null
null
null
null
null
0845fbc0-53d2-4efc-b8f1-b0f51ddf85b1
2026-04-20T17:41:16.107817
2026-04-20T17:43:27.586338
39
Female
null
Some college/Associate’s
Yes
Yes
Slightly
3
2
1
2
2
2
2
2
Somewhat
4
4
4
4
4
4
4
4
4
4
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
1 is good
Sharp like Google maps
1
1
Yes
Yes 1
No 1 good
null
null
null
55400941-dad8-4cfc-8062-68b806ac0ee1
2026-04-20T17:45:31.387208
2026-04-20T17:46:09.575380
31
Prefer not to say
null
High school or less
Yes
Yes
Not at all
1
1
1
1
1
1
1
1
Not difficult
1
1
1
1
1
1
1
1
1
1
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
f20daf31-caab-4633-b120-be9f6892a208
2026-04-20T17:51:28.888343
2026-04-20T17:52:16.736034
23
Female
null
High school or less
Yes
Yes
Not at all
1
1
3
2
4
1
3
4
Not difficult
1
1
1
2
1
5
4
5
4
3
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
dcd41d66-70e6-499b-a0f4-47eda1c8b6ce
2026-04-21T01:25:31.814540
2026-04-21T01:31:14.991213
25
Female
null
Bachelor’s degree
Yes
Yes
Very
3
2
2
2
1
2
2
2
Somewhat
4
3
3
4
2
2
5
3
2
3
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
b5d9ea3a-48bc-48cf-a4aa-301a726a8e06
2026-07-15T15:38:54.187550
2026-07-15T15:49:36.123183
24
Female
null
Bachelor’s degree
Yes
Yes
Moderately
3
2
4
2
2
4
2
4
Somewhat
3
1
3
4
3
3
3
3
3
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
During the interaction with the empathetic AI voice, I felt more relaxed and comfortable because the voice sounded understanding and supportive.
The neutral AI voice felt more formal and less personal. During the interaction, I focused more on the information being provided rather than feeling emotionally connected.
The main difference was the emotional tone. The empathetic voice felt warmer, more patient, and more human-like, while the neutral voice felt more mechanical and detached.
I preferred the empathetic voice overall. I liked its warmer tone, gentle pace, and supportive style. It made the interaction feel more like a conversation with someone who understood me
Yes, the empathetic voice made me feel more understood because it responded in a way that acknowledged emotions instead of only focusing on facts.
Both voices were helpful in providing responses, but the empathetic voice felt more trustworthy because it communicated care and understanding.
I did not feel strongly uncomfortable with either voice. However, the neutral voice sometimes felt slightly cold because of the lack of emotion.
I would recommend making the empathetic voice more naturally expressive by improving the timing, pauses, and emotional tone.
I found the experience interesting because the way a voice communicates can strongly influence how a person feels.
I think emotional qualities in AI voices are important because people often respond not only to the words being said but also to the way they are delivered.
d312f0e5-d51d-40eb-b8f5-419d9bd33499
2026-07-15T16:03:24.922061
2026-07-15T16:11:15.609915
29
Female
null
Postgraduate degree
Yes
Yes
Very
3
1
2
2
3
3
3
1
Somewhat
3
3
3
3
3
2
3
3
3
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
The empathetic voice made me feel more comfortable and listened to. It created a sense of warmth and support.
The neutral voice felt less personal and a bit distant. It was clear but did not create much emotional connection.
The empathetic voice felt more caring and calming, while the neutral voice felt more mechanical. I felt more relaxed with the empathetic voice.
I preferred the empathetic voice because of its warmer tone, natural pace, and supportive style.
Yes, the empathetic voice made me feel understood, especially through its gentle tone and encouraging responses.
Both voices were useful, but the empathetic voice felt more trustworthy because it showed more understanding and emotional awareness.
The neutral voice felt slightly uncomfortable because it lacked warmth, but neither voice caused major discomfort.
I would improve the voices by making them sound more natural, emotionally aware, and better at responding to individual feelings.
The study showed me that voice style can influence how people feel during AI interactions.
I think emotional connection is an important part of making AI conversations more helpful and supportive.
d312f0e5-d51d-40eb-b8f5-419d9bd33499
2026-07-15T16:03:24.922061
2026-07-15T17:30:20.978763
29
Female
null
Postgraduate degree
Yes
Yes
Very
3
1
2
2
3
3
3
1
Somewhat
3
3
3
3
3
2
3
3
3
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
The empathetic voice made me feel more comfortable and listened to. It created a sense of warmth and support.
The neutral voice felt less personal and a bit distant. It was clear but did not create much emotional connection.
The empathetic voice felt more caring and calming, while the neutral voice felt more mechanical. I felt more relaxed with the empathetic voice.
I preferred the empathetic voice because of its warmer tone, natural pace, and supportive style.
Yes, the empathetic voice made me feel understood, especially through its gentle tone and encouraging responses.
Both voices were useful, but the empathetic voice felt more trustworthy because it showed more understanding and emotional awareness.
The neutral voice felt slightly uncomfortable because it lacked warmth, but neither voice caused major discomfort.
I would improve the voices by making them sound more natural, emotionally aware, and better at responding to individual feelings.
The study showed me that voice style can influence how people feel during AI interactions.
I think emotional connection is an important part of making AI conversations more helpful and supportive.
5ccca232-bd47-4b2a-bf7e-456bed7b784f
2026-07-15T17:30:31.846309
2026-07-15T17:35:43.330825
18
Female
null
High school or less
Yes
Yes
Moderately
3
2
2
2
2
1
1
1
Not difficult
3
3
3
3
3
3
3
3
3
3
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
I felt comfortable and calm while interacting with the empathetic AI voice. It felt more friendly and supportive, which made me feel listened to.
I felt more neutral and less connected with the robotic voice. It answered clearly, but it felt less personal and less engaging.
The empathetic voice felt warmer and more comforting, while the neutral voice felt more formal and distant. I felt more relaxed with the empathetic voice.
I preferred the empathetic voice because of its warm tone, natural pace, and supportive style. The neutral voice was understandable but lacked emotion.
Yes, the empathetic voice made me feel more understood because it responded in a caring way and acknowledged my feelings.
Both voices were helpful, but I trusted the empathetic voice more because it felt more supportive and human-like.
The robotic voice sometimes felt cold and less engaging, but I did not feel strongly uncomfortable.
The voices could be improved by making responses more natural, adding better emotional understanding, and allowing more personalized interactions.
The experience showed me that the tone and style of an AI voice can affect how comfortable and supported I feel.
I think an AI voice that combines accuracy with empathy would create a better user experience.
992d95c6-6567-4995-91ad-fa45f244d45b
2026-07-16T17:18:37.695939
2026-07-16T17:24:45.102941
30
Male
null
Postgraduate degree
Yes
Yes
Very
3
3
2
3
2
3
3
3
Somewhat
4
4
4
4
3
4
4
4
4
4
null
null
null
null
null
null
null
null
1
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
2
null
null
null
null
null
null
null
I felt calm and comfortable while talking to the empathetic voice. It made me feel listened to and less stressed.
The neutral voice felt okay, but it seemed robotic. I did not feel much emotion while interacting with it.
The empathetic voice felt warmer and more comforting. The neutral voice felt more formal. I felt more comfortable with the empathetic voice because it sounded caring
I preferred the empathetic voice. I liked its warm tone and gentle pace. The neutral voice was clear but sounded less friendly.
Yes. The empathetic voice made me feel understood because it responded in a kind and supportive way.
I found the empathetic voice more trustworthy because it felt more supportive. The neutral voice gave useful information but felt less personal.
No. Neither voice made me feel uncomfortable, but the neutral voice felt a little distant.
I would make the voices sound more natural and allow more personalized responses. Slightly slower speech would also help.
Overall, it was a good experience. The empathetic voice made the interaction more enjoyable.
No additional comments. Thank you.
355aa976-5b91-4be1-add4-f27d6400cb8b
2026-09-15T12:02:59.099722
2026-09-15T12:07:43.329571
23
Female
null
Some college/Associate’s
Yes
Yes
Extremely
3
3
1
2
3
3
2
2
Very
3
2
3
3
3
3
3
3
3
1
5
4
5
4
5
4
5
4
2
null
null
null
null
null
null
null
5
3
3
3
1
1
3
3
3
null
null
null
null
null
null
null
Relaxed
Robotic experience
Empathetic feels like talking to a person
EMPATHATIC
Yes
I can trust when anyone speaks in emotional voice and share my things
No
If robotic can be more natural it would be great
Overall good job
No
3d8b2cd3-d8b5-4105-910b-9317ade511a7
2026-09-19T05:08:34.663422
2026-09-19T05:11:28.782812
54
Female
null
High school or less
No
No
Not at all
2
2
3
2
2
1
3
2
Not difficult
2
3
2
2
2
2
3
3
2
2
4
3
4
4
3
3
1
1
1
null
null
null
null
null
null
null
5
4
3
3
5
3
4
4
2
null
null
null
null
null
null
null
Good
null
Empathetic Good
null
null
null
null
null
null
null
c84c6d22-73ef-4e58-aec9-54c59249e030
2026-09-19T05:12:36.607193
2026-09-19T05:17:46.147397
18
Male
null
Some college/Associate’s
Yes
Yes
Extremely
2
4
4
4
3
4
4
4
Very
3
2
3
2
2
3
3
3
3
1
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
4
3
2
5
2
3
3
3
null
null
null
null
null
null
null
I felt relaxed and a little happier after talking to the empathetic voice.
The neutral voice felt okay, but it was not very comforting.
The empathetic voice felt warmer and made me less anxious.
I preferred the empathetic voice because of its friendly tone
Yes, it felt like the voice was actually listening to me.
The empathetic voice felt helpful and trustworthy.
Nothing made me very uncomfortable.
I would make the empathetic voice speak a little more naturally.
Overall, I enjoyed the experience.
think this could be useful for people who feel lonely.
92eb84e9-e41d-4252-b188-282df88efec3
2026-09-19T05:18:44.157962
2026-09-19T05:22:50.689551
21
Female
null
Bachelor’s degree
Yes
Yes
Extremely
3
3
1
2
2
2
3
2
Very
2
3
3
3
3
2
2
2
2
2
4
4
5
4
4
4
5
4
1
null
null
null
null
null
null
null
5
4
4
3
4
3
3
4
3
null
null
null
null
null
null
null
At first I felt slightly nervous, but after a few seconds I became comfortable. The empathetic voice sounded patient and gentle.
The neutral voice felt more formal and distant. I did not dislike it, but I did not feel emotionally connected to it either.
The empathetic voice definitely made me feel more comfortable. The neutral one made the conversation feel like an automated service.
I preferred the empathetic voice because the pace and tone were pleasant.
Yes. When it responded gently, I had the feeling that my emotions were being acknowledged.
I found the empathetic voice more helpful because it encouraged me to continue.
Nothing major, although the neutral voice made me slightly uneasy.
I would improve the naturalness of the speech and add better emotional responses.
I found the comparison interesting.
I think voice characteristics can influence how people respond to AI.
2d4f487f-1190-4581-a437-99935cab7592
2026-09-19T05:23:10.923285
2026-09-19T05:30:59.852541
37
Female
null
High school or less
Yes
Yes
Moderately
1
2
2
2
2
3
2
2
Extremely
2
2
1
1
1
1
1
2
2
1
4
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
4
4
3
3
2
2
2
3
4
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
bf868e8a-490c-460c-9c6f-c941ef0df266
2026-09-19T05:37:35.262972
2026-09-19T05:39:02.128707
22
Male
null
High school or less
Yes
Yes
Moderately
1
1
1
1
1
1
1
1
Not difficult
1
1
1
1
1
1
1
1
1
1
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
1
1
1
1
1
1
1
1
5
null
null
null
null
null
null
null
Good
Bad
null
null
null
null
null
null
null
null
4e860dd5-f4b2-49c2-a2e1-473cc61b7006
2026-09-19T05:44:25.100135
2026-09-19T05:51:27.824149
29
Prefer not to say
null
Bachelor’s degree
Yes
Yes
Extremely
1
4
4
4
4
4
4
4
Extremely
1
1
1
1
1
1
1
1
1
1
4
4
4
4
4
4
4
4
2
null
null
null
null
null
null
null
5
4
2
2
4
2
3
3
4
null
null
null
null
null
null
null
I dont believe AI. But I felt comfortable after hearing the empathetic voice.
Its like a command
Yeah. First one makes more comfortable
First one
null
I dont trust AI
null
Better emotional deliverables
This is good for people like us. Please keep our confidential
null
3f955db4-ab4e-4e0d-8224-b3d1dd61fde6
2026-09-19T06:16:17.685943
2026-09-19T06:19:59.031286
42
Male
null
High school or less
Yes
Yes
Moderately
3
2
2
2
2
2
2
2
Somewhat
4
4
1
3
4
3
3
4
4
4
5
4
4
4
5
4
4
5
4
null
null
null
null
null
null
null
2
2
2
2
3
2
2
3
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
bfb19e90-a9ff-476d-ac20-e46f8865d328
2026-09-19T06:22:17.274251
2026-09-19T06:25:41.001863
33
Female
null
Some college/Associate’s
Yes
Yes
Moderately
2
3
2
2
3
3
3
2
Very
3
2
3
2
2
3
2
2
3
2
4
4
3
3
4
3
4
3
2
null
null
null
null
null
null
null
4
3
2
2
2
3
3
3
5
null
null
null
null
null
null
null
I felt comfortable, although I was aware that I was speaking with an AI.
The neutral voice felt professional but distant.
Empathetic was more comfortable for emotional discussion.
Empathetic.
Yes, to some extent.
It was useful for creating a calm atmosphere.
No major discomfort.
More personalized responses would help.
I found the study interesting.
The technology has possibilities, but human interaction is still important.
e8b4225a-6cca-47a4-b49d-04b37ca62b74
2026-09-19T07:36:59.965149
2026-09-19T07:44:15.037137
56
Female
null
High school or less
No
No
Slightly
3
2
2
3
2
1
2
1
Somewhat
4
2
3
1
4
1
1
1
1
4
4
4
4
4
3
3
4
4
1
null
null
null
null
null
null
null
4
4
3
3
3
3
3
3
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
eb4d5a4c-5b32-4fa2-ae56-8fd5b4a4676d
2026-09-19T07:44:55.618971
2026-09-19T08:04:07.182987
35
Male
null
Bachelor’s degree
Yes
Yes
Moderately
3
2
2
2
2
2
2
2
Very
2
2
2
1
3
1
1
2
2
2
5
4
5
5
4
4
4
4
1
null
null
null
null
null
null
null
5
4
3
4
4
3
3
4
2
null
null
null
null
null
null
null
I felt relaxed and comfortable. The voice felt friendly and supportive.
I felt okay, but the voice sounded a little cold and less personal.
The empathetic voice felt warmer and made me more comfortable. The neutral voice felt more robotic.
I preferred the empathetic voice because the tone was warm and calm.
Yes. It felt like the voice was listening and responding to my feelings.
The empathetic voice felt more trustworthy and helpful because it sounded understanding.
Nothing made me very uncomfortable.
null
null
null
c9fa969e-f058-4600-9e12-3926532cb05e
2026-09-19T09:40:48.937301
2026-09-19T09:44:15.755060
28
Female
null
Bachelor’s degree
Yes
Yes
Moderately
3
2
3
3
2
2
2
2
Somewhat
3
2
3
2
3
2
2
2
2
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
4
3
5
5
3
3
5
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
c61d4b68-24c5-4546-8474-a64c7df6abab
2026-09-19T11:29:32.531560
2026-09-19T11:32:37.184280
28
Female
null
Bachelor’s degree
Yes
Yes
Moderately
3
1
2
2
2
2
2
2
Somewhat
2
1
2
1
2
1
1
1
1
2
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
4
3
4
4
3
3
4
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
fdbf2693-bad5-4868-9064-1c2db141c9c2
2026-09-19T12:08:36.969215
2026-09-19T12:16:03.782018
25
Male
null
Bachelor’s degree
Yes
Yes
Very
3
1
1
1
2
2
2
1
Somewhat
3
1
2
1
4
1
1
3
2
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
4
4
4
4
4
4
4
3
null
null
null
null
null
null
null
Relaxed
A bit cold
Empathetic voice is more friendly
Empathetic
Felt understood
Quite helpful
Not really
null
null
null
accd9e94-9132-4a71-a45d-c7ac292ebe81
2026-09-19T13:49:10.294495
2026-09-19T13:55:26.964423
30
Female
null
Bachelor’s degree
Yes
Yes
Moderately
3
2
3
3
3
3
3
3
Very
3
1
2
1
2
1
2
2
2
2
4
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
4
4
4
4
4
4
4
4
2
null
null
null
null
null
null
null
Comfortable
Neutral
Empathetic Voice more comfortable than neutral
Empathetic
Yes, somewhat
Very helpful
No
Nothing
null
null
cbf5db1f-b4c9-4eba-b6e4-0a777cef2c2c
2026-09-19T14:03:41.961305
2026-09-19T14:06:51.762575
35
Male
null
Bachelor’s degree
Yes
Yes
Very
2
1
1
2
1
1
1
1
Not difficult
3
1
3
1
3
3
2
3
3
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
4
4
4
4
4
4
4
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
1a10cc82-ccfa-4c16-8cda-4b2fe0acae32
2026-09-20T04:30:11.597648
2026-09-20T04:33:27.767843
50
Male
null
High school or less
No
No
Not at all
3
2
2
2
2
2
2
2
Somewhat
2
2
2
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
4
4
4
4
4
4
4
4
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
8aff090f-a4ef-4df0-b881-24379589150e
2026-09-20T04:34:29.565619
2026-09-20T04:41:50.580535
55
Female
null
High school or less
No
No
Not at all
2
1
3
3
3
2
3
2
Very
2
2
2
2
2
2
3
3
2
3
5
4
4
4
4
5
5
5
1
null
null
null
null
null
null
null
5
4
4
4
3
3
3
3
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
ea263347-48e8-4416-a42c-f0748608d6f2
2026-09-20T09:05:06.246725
2026-09-20T09:09:14.223883
53
Male
null
High school or less
No
No
Slightly
3
3
2
2
2
2
2
2
Somewhat
2
2
2
1
2
1
2
1
2
2
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
4
4
4
4
4
4
4
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
e6ba8650-a2f6-40dd-9e9d-7aeff729f10f
2026-09-20T15:50:18.070550
2026-09-20T15:54:28.643971
34
Female
null
Bachelor’s degree
Yes
Yes
Moderately
2
1
2
2
2
2
2
2
Very
2
2
3
3
2
3
3
2
2
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
b3e528c6-e314-4f25-92fe-289c438911af
2026-09-29T03:38:33.298263
2026-09-29T03:45:33.059089
49
Female
null
High school or less
No
No
Not at all
3
3
3
1
3
3
3
3
Extremely
3
3
3
3
3
3
3
3
3
3
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
5
5
3
1
5
2
3
3
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
5b845e51-fa2b-4a2f-8f87-081491104a3e
2026-09-29T04:42:08.781383
2026-09-29T04:45:56.108948
63
Male
null
High school or less
No
No
Very
2
4
3
3
3
3
3
4
Very
2
2
3
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
4
4
3
3
4
3
3
3
3
null
null
null
null
null
null
null
I felt calm and respected.
The neutral voice felt formal.
Empathetic voice was more comforting.
Empathetic.
Yes, because it sounded patient.
It was helpful for making me feel at easy
No serious discomfort.
Slower speech would sometimes be better.
Interesting experience.
I think clear instructions are also important.
b65bea50-ea61-47ee-a10a-5f5835d89993
2026-09-29T04:46:56.122541
2026-09-29T04:50:24.574083
29
Female
null
Bachelor’s degree
Yes
Yes
Moderately
3
3
3
2
3
3
2
3
Somewhat
3
2
3
2
3
2
2
4
3
3
5
4
4
4
3
4
4
4
1
null
null
null
null
null
null
null
4
4
3
3
5
2
3
3
3
null
null
null
null
null
null
null
I felt slightly less anxious after the empathetic interaction.
The neutral voice didn't really change my mood.
Empathetic was more comforting.
Empathetic voice.
Yes, especially from the softer tone.
It felt supportive.
Neutral voice was slightly cold.
Make the responses more context-aware.
Overall positive.
The voice made more difference than I expected.
e9d607a5-d10e-4b0a-8e23-078cd1d6db0a
2026-09-30T02:08:00.041809
2026-09-30T02:18:08.878334
25
Female
null
Bachelor’s degree
Yes
Yes
Very
2
3
3
3
3
3
3
3
Very
4
3
3
2
1
4
2
4
2
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
3
2
5
3
4
4
3
null
null
null
null
null
null
null
The voice felt calm and comforting. It made me feel more relaxed while listening.
The voice was clear, but it sounded a bit robotic and less personal.
The empathetic voice felt more natural and friendly, while the neutral voice sounded more like a machine.
I prefer the empathetic voice because it feels more comforting and easier to connect with.
The empathetic voice made me feel like my feelings were being understood.
I would use this kind of AI for basic emotional support, but not as a replacement for professional help.
Nothing made me particularly uncomfortable, but I would prefer the voice not to sound overly emotional.
Make the voice more natural, with better pauses and a conversational tone.
I found the experience interesting and think it could be helpful when someone needs a little emotional support.
I think this could be useful for people who need someone to talk to, especially when they feel stressed or lonely.
0d188f91-8e75-4673-a11d-711841a52121
2026-10-01T09:59:37.940798
2026-10-01T10:11:44.747066
41
Male
null
Bachelor’s degree
Yes
No
Moderately
4
2
2
2
3
2
3
2
Somewhat
3
3
3
2
4
3
3
4
2
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
4
3
3
5
3
3
3
3
null
null
null
null
null
null
null
The empathetic voice made the interaction feel less stressful.
The neutral voice felt like a standard computer system.
The neutral voice felt like a standard computer system.
Empathetic.
Yes, mainly because of the gentle way it spoke.
It was helpful for feeling comfortable.
Nothing
More realistic conversational responses.
I found it worthwhile.
Voice design seems important for emotional applications.
f3d5145a-2109-48b1-b04d-abd29b8f5623
2026-10-02T04:03:17.054220
2026-10-02T04:15:30.520035
37
Female
null
Bachelor’s degree
Yes
Yes
Moderately
4
3
3
2
3
2
2
3
Somewhat
4
3
3
4
3
2
2
4
3
4
5
4
4
3
4
5
5
5
1
null
null
null
null
null
null
null
5
5
3
4
5
3
4
4
3
null
null
null
null
null
null
null
I felt relaxed and respected during the empathetic interaction.
The neutral voice was clear but felt very formal.
Empathetic made me more comfortable.
Empathetic because of the pace and tone.
Yes, it felt like the voice was acknowledging what I was saying.
It was helpful in making me feel supported.
No major discomfort.
Allow more natural interruptions.
All good
The interaction could be made more conversational.
83fdd609-ad07-43bf-9125-c17f6b709df2
2026-10-02T04:15:47.718371
2026-10-02T04:24:16.382392
18
Male
null
High school or less
Yes
Yes
Slightly
3
3
2
3
4
1
2
4
Very
3
4
5
1
2
3
4
5
1
2
5
4
4
4
3
3
4
5
1
null
null
null
null
null
null
null
5
4
1
1
5
3
3
4
3
null
null
null
null
null
null
null
I felt relaxed and a little happier after talking to the empathetic voice.
The neutral voice felt okay, but it was not very comforting.
The empathetic voice felt warmer and made me less anxious.
I preferred the empathetic voice because of its friendly tone.
Yes, it felt like the voice was actually listening to me.
The empathetic voice felt helpful and trustworthy.
Nothing made me very uncomfortable.
I would make the empathetic voice speak a little more naturally.
Overall, I enjoyed the experience.
I think this could be useful for people who feel lonely.
9b8953cc-460b-4da3-a417-6fbb2acf3628
2026-10-02T04:24:28.620425
2026-10-02T04:32:30.919308
25
Male
null
High school or less
Yes
Yes
Extremely
1
3
4
4
4
4
4
4
Extremely
1
2
1
4
2
4
5
5
2
2
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
5
4
3
2
5
1
3
3
4
null
null
null
null
null
null
null
I felt slightly emotional because the voice sounded understanding.
The neutral voice did not create much emotion for me.
I was more relaxed with the empathetic voice.
Empathetic voice, mainly because of the tone
Yes, especially when it responded gently rather than sounding like a command
It was helpful emotionally, although I would still prefer a real person for serious problems
The neutral voice sometimes sounded too direct
Include more conversational responses
Overall it was comfortable
AI can sound supportive when the voice is designed well
d65220e4-00da-4e1a-a87f-b99676b8b05f
2026-10-02T06:01:24.847924
2026-10-02T06:06:57.735144
31
Male
null
Some college/Associate’s
Yes
No
Moderately
3
3
3
3
3
3
3
3
Somewhat
3
3
2
3
3
3
3
5
3
3
5
5
5
4
5
4
5
4
1
null
null
null
null
null
null
null
5
5
2
3
5
3
3
3
3
null
null
null
null
null
null
null
I felt quite comfortable with the empathetic voice. It was pleasant to listen to and did not feel too demanding
The neutral voice felt professional but somewhat distant
I felt more relaxed with the empathetic voice because it sounded patient
I preferred the empathetic voice
Yes, although I understand that it is an AI and does not actually understand feelings like a person does
It was helpful to some extent because the manner of speaking was reassuring
The neutral voice occasionally sounded too cold
I would improve the pronunciation and make the pauses more natural
It was a pleasant and interesting study
I think older people may also appreciate a calm and respectful voice
25b7976c-b9f1-4bdc-b9fa-b787a3330a51
2026-10-02T13:28:13.868696
2026-10-02T13:35:31.562946
18
Female
null
High school or less
No
No
Very
4
1
1
2
1
1
1
1
Not difficult
4
1
4
1
4
1
1
1
4
1
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
I felt relaxed and comfortable during the interaction. The warm tone made the conversation feel friendly, and I felt less nervous as the session continued.
The neutral voice felt more formal and less personal. I could understand it clearly, but I did not feel as emotionally connected to it.
The empathetic voice felt warmer and more reassuring, while the neutral voice felt more robotic. I felt more comfortable with the empathetic voice.
I preferred the empathetic voice because of its warm tone and natural pace. The neutral voice was clear but felt less engaging.
Yes. When the voice responded in a gentle way, it gave me the impression that my feelings were being acknowledged.
The empathetic voice seemed helpful because it sounded patient and supportive. The neutral voice was useful for information but felt less supportive.
Nothing major made me uncomfortable. At first, talking to an AI felt slightly unusual.
null
null
null
e4c79ada-a281-475f-bcb9-cc40c7f2228e
2026-10-02T13:57:19.695925
2026-10-02T14:02:27.181815
22
Male
null
Bachelor’s degree
No
Yes
Very
2
2
2
2
2
2
2
2
Somewhat
2
2
2
2
2
2
2
2
2
2
5
4
4
4
1
4
4
4
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
3
null
null
null
null
null
null
null
I felt calm and listened to. The voice sounded friendly, which made the interaction easier for me.
I felt neutral myself. The robotic voice was understandable, but it sounded more like a machine giving instructions.
The empathetic voice made me feel more comfortable. The neutral voice did not make me particularly anxious, but it felt less welcoming.
I preferred the empathetic voice because it sounded more natural and caring.
Yes. The gentle responses made me feel that the system was paying attention to what I was saying.
Both voices were useful, but I trusted the empathetic voice more for a supportive conversation because of its tone.
The robotic voice occasionally felt slightly uncomfortable because of its mechanical delivery.
null
null
null
ddea51b4-e9de-404c-8519-3621f43fc52e
2026-10-02T14:11:56.903019
2026-10-02T14:23:57.241638
22
Female
null
Bachelor’s degree
No
Yes
Moderately
3
3
3
3
3
3
3
3
Not difficult
2
2
2
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
I felt positive and comfortable. The voice sounded encouraging and made the conversation feel more like talking with someone rather than using a machine.
I felt less engaged. The voice was clear but emotionally distant.
There was a noticeable difference. The empathetic voice reduced my discomfort and made me more willing to continue the conversation.
I preferred the empathetic voice. I liked its warmth, calmness, and natural pacing.
Yes. The supportive wording and calm delivery made me feel acknowledged
The empathetic voice felt helpful and approachable. However, I would still want important advice to come from a reliable source.
I did not experience anything particularly uncomfortable.
null
null
null
5a7ba8c1-1e90-4d87-97a2-66adc470f543
2026-10-02T14:30:16.309257
2026-10-02T14:39:19.440031
25
Male
null
Bachelor’s degree
Yes
Yes
Very
3
1
1
2
1
2
3
3
Somewhat
3
1
3
1
3
1
2
2
2
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
4
4
4
4
4
4
4
2
null
null
null
null
null
null
null
I felt fairly comfortable and relaxed. The tone helped create a friendly atmosphere.
I felt that the interaction was more like receiving information from a computer.
The empathetic voice felt more comfortable, while the neutral voice felt more distant.
I preferred the empathetic voice because it had a softer tone and better conversational quality.
Somewhat. The voice sounded caring, although I knew it was still an AI system.
Both voices could provide useful information. The empathetic voice seemed more supportive because of the delivery.
There were no significant discomforts.
nothing
nothing
nothing
c394bec1-4681-462d-9f7e-fde520ae1f87
2026-10-02T14:56:15.575684
2026-10-02T15:00:07.814813
28
Female
null
Bachelor’s degree
Yes
No
Moderately
2
2
2
2
2
2
2
2
Somewhat
3
2
2
2
2
2
2
2
2
2
5
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
4
4
4
4
4
4
4
4
2
null
null
null
null
null
null
null
I felt calm and supported. The warm delivery made the interaction feel less clinical.
The neutral voice made me focus more on the actual information rather than the emotional aspect.
The empathetic voice made me feel more comfortable, while the neutral voice felt more distant and formal.
I preferred the empathetic voice. I liked the warmth, smooth pace, and gentle delivery.
Yes. The way the voice responded calmly made me feel that my comments were being taken seriously.
The empathetic voice felt more helpful for emotional support, although I would not rely on an AI alone for important personal decisions.
Nothing significant made me uncomfortable.
null
null
null
13ea419b-25f8-45b3-99ae-23062bdb3684
2026-10-02T15:00:18.516521
2026-10-02T15:04:42.037124
31
Female
null
Bachelor’s degree
Yes
Yes
Moderately
2
3
3
3
3
3
3
3
Somewhat
3
3
3
3
3
3
3
3
3
3
5
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
4
4
4
4
4
4
4
4
2
null
null
null
null
null
null
null
I felt comfortable overall. The voice was calm and friendly, which helped me stay engaged.
I found it easy to understand, but it felt less personal.
The empathetic voice felt more reassuring. The neutral voice was not necessarily unpleasant, just less emotionally engaging.
I preferred the empathetic voice because of its tone and conversational pace.
Yes, to some extent. The calm responses created a sense of being acknowledged.
Both were useful, but the empathetic voice seemed more appropriate for supportive interactions.
Some of the pauses felt slightly unnatural, but they did not cause major discomfort.
null
null
null
1f11709d-f289-4437-a9bc-4c83ad7c23b9
2026-10-02T15:04:51.157585
2026-10-02T15:12:37.103010
34
Female
null
Bachelor’s degree
Yes
No
Moderately
2
3
3
3
3
3
3
3
Somewhat
3
2
3
3
2
3
3
3
3
1
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
I felt more at ease and somewhat encouraged. The voice created a welcoming feeling.
I felt more detached. It sounded efficient but not particularly comforting.
The empathetic voice made me feel more comfortable, mainly because it sounded calmer and warmer.
I preferred the empathetic voice. Its warmth and slower pace were positive features.
Yes. The supportive delivery made the responses feel more considerate.
The voice seemed trustworthy for basic supportive conversation, but I would still verify important information.
No major issues. Some robotic elements were noticeable in the neutral voice.
null
null
null
a7e00d9a-450f-47a7-8bfa-64d9adea3c44
2026-10-02T15:12:49.616611
2026-10-02T15:17:43.889422
37
Female
null
Bachelor’s degree
Yes
Yes
Moderately
3
3
3
3
3
3
3
3
Somewhat
3
3
3
2
3
4
4
4
3
3
5
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
4
4
4
4
4
4
4
4
2
null
null
null
null
null
null
null
I felt reasonably comfortable, although I remained aware that I was speaking with an AI.
The neutral voice felt predictable and somewhat mechanical.
The empathetic voice was more pleasant, while the neutral voice felt more distant.
I slightly preferred the empathetic voice because it sounded more conversational.
A little. The tone suggested understanding, although it did not completely feel like human empathy.
Both voices were useful for completing the interaction. I found the empathetic voice more approachable.
The artificial quality of the voices occasionally reminded me that I was interacting with technology.
Make the speech patterns more natural and less repetitive.
The experience was interesting but different from speaking to a real person.
I think authenticity is important for emotionally supportive AI.
b945fbd1-c00d-4092-b1b4-25379c799b20
2026-10-02T15:18:16.783618
2026-10-02T15:23:41.185667
40
Male
null
Bachelor’s degree
Yes
No
Moderately
2
2
1
2
2
2
2
2
Very
3
2
3
3
3
3
3
2
2
2
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
I felt relaxed and supported. The calm tone made the conversation comfortable.
I felt more like I was interacting with a standard automated system.
The empathetic voice felt more comfortable and less emotionally distant.
I preferred the empathetic voice because it was warm, calm, and easy to listen to.
Yes. The tone of the responses gave me a feeling that the system was acknowledging my emotional state.
The empathetic voice felt more trustworthy for supportive conversation, while the neutral voice seemed suitable for straightforward information.
No significant discomfort.
Give users more control over speaking speed and voice style.
null
null
5c7cf4df-2667-4366-b4c7-be297f0fda6c
2026-10-02T15:24:41.163648
2026-10-02T15:29:00.108745
40
Male
null
Bachelor’s degree
Yes
No
Moderately
2
3
4
4
3
4
3
3
Somewhat
3
3
4
3
4
2
3
4
3
3
4
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
4
4
4
4
4
4
4
4
3
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
da669e6c-61b7-479c-b4c4-98d6305e20a8
2026-10-02T15:29:12.216272
2026-10-02T15:32:40.561732
44
Female
null
High school or less
No
No
Slightly
2
3
3
3
3
3
3
3
Somewhat
3
2
4
3
4
3
3
3
3
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
78fe90e9-4d81-4c19-89d9-96aa6b9b75e4
2026-10-02T15:32:49.315063
2026-10-02T15:45:07.308386
48
Male
null
High school or less
No
No
Slightly
3
3
3
2
2
2
2
2
Somewhat
3
3
3
2
3
2
2
3
3
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
I felt comfortable and listened to. The voice sounded patient and respectful.
It was clear and understandable but felt more distant.
The empathetic voice created a more comfortable experience. The neutral voice felt more functional.
I preferred the empathetic voice because it sounded warmer.
Yes, somewhat. The gentle tone made the responses feel considerate.
The empathetic voice seemed supportive, but I would still consider the reliability of the information separately from the voice.
No major discomfort.
null
null
null
cbebef59-cca8-48a3-8efb-c5e5c4b2f66f
2026-10-02T16:40:29.904362
2026-10-02T16:44:59.398531
53
Male
null
Bachelor’s degree
No
No
Slightly
1
2
1
2
2
2
2
2
Very
3
4
4
4
4
4
4
4
4
4
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
09576f62-c898-47b2-bada-662de3477895
2026-10-02T16:45:18.724667
2026-10-02T16:47:35.253011
58
Female
null
High school or less
No
No
Not at all
2
2
3
3
3
3
3
3
Very
1
1
2
2
3
3
3
3
2
3
4
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
4
4
4
4
4
4
4
4
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
46e932ed-8c79-42d1-b791-3c4d8e26b0e2
2026-10-02T16:47:43.779244
2026-10-02T16:53:02.547957
42
Female
null
Bachelor’s degree
Yes
Yes
Moderately
2
3
3
3
3
3
3
3
Somewhat
3
3
3
3
3
3
3
3
3
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
5
5
5
5
5
2
null
null
null
null
null
null
null
I felt comfortable after a few minutes. The calm tone helped make the interaction easier.
I found it clear but somewhat impersonal.
The empathetic voice felt more welcoming. The neutral voice was easier to think of as a machine.
I preferred the empathetic voice because it sounded more friendly and calm.
Yes, to a limited extent. The tone gave an impression of care, although I understood that it was generated by AI.
The voice was helpful for the conversation, but I would be cautious about depending on AI for personal advice
I initially felt slightly uncomfortable because the interaction was unfamiliar.
null
null
null
269abd74-8b1f-46c5-9564-3142d460dbad
2026-10-02T16:53:10.665787
2026-10-02T16:55:14.594121
60
Female
null
High school or less
No
No
Not at all
2
2
2
2
2
2
2
2
Somewhat
1
1
2
1
2
2
2
1
1
1
4
4
4
4
4
4
4
4
1
null
null
null
null
null
null
null
3
3
3
3
3
3
3
3
2
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
74d861a9-4939-4566-a529-1d30f0b6a077
2026-10-05T03:52:04.688795
2026-10-05T04:00:55.797066
38
Female
null
Some college/Associate’s
Yes
Yes
Moderately
1
4
4
4
4
4
4
4
Extremely
2
4
2
4
2
4
4
5
1
3
5
5
4
5
4
5
5
4
1
null
null
null
null
null
null
null
5
5
1
3
5
2
2
3
3
null
null
null
null
null
null
null
I felt peaceful and reasonably comfortable
The neutral voice felt like a standard automated telephone system.
The empathetic voice was more relaxing
Empathetic voice because it was warmer
It gave me the impression of being cared for, although I knew it was artificial
Somewhat helpful
The robotic voice made me feel a little impatient
Reduce the mechanical sound and improve pauses
It was an interesting experience
I think the voice style is important when discussing personal topics
483ec390-d9ad-45dc-9756-6ce4e4b8bce9
2026-10-05T04:01:12.699766
2026-10-05T04:14:24.336335
47
Male
null
Bachelor’s degree
Yes
Yes
Moderately
3
2
2
2
2
1
2
2
Somewhat
4
2
4
2
4
2
2
4
2
4
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
3
3
5
3
4
3
3
null
null
null
null
null
null
null
I was initially doubtful, but the empathetic voice was surprisingly pleasant
The neutral voice sounded more like a computer system
I felt more comfortable with the empathetic voice
I preferred empathetic because of its warmth
Yes, although I knew it was not a human
It was helpful for creating a calm atmosphere
Nothing seriously uncomfortable.
More natural pronunciation would help
I enjoyed the experience
The voice can change how people interpret the same message
19ede65f-c1f5-437c-9afd-38b1c8c130d3
2026-10-05T04:14:33.265387
2026-10-05T04:19:50.417711
33
Male
null
Bachelor’s degree
Yes
Yes
Moderately
1
4
4
4
4
4
4
4
Extremely
1
4
1
4
1
4
4
5
1
2
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
3
2
5
3
2
3
3
null
null
null
null
null
null
null
I felt comfortable and interested in the interaction
The neutral voice was okay but did not feel personal
I was more comfortable with empathetic
Empathetic because it had a warmer tone
Yes, although only to a certain extent
It felt supportive
No serious discomfort
Make it more conversational
Good experience
Nothing else to add
2a0d656f-6d70-4d67-b33f-88d50eaacb8e
2026-10-05T04:14:36.666522
2026-10-05T04:23:45.671045
37
Male
null
Bachelor’s degree
No
No
Slightly
2
3
3
3
3
3
3
3
Very
2
4
2
4
2
4
4
4
2
2
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
2
2
5
2
3
3
3
null
null
null
null
null
null
null
I felt relaxed and respected during the empathetic interaction
The neutral voice was clear but felt very formal
Empathetic made me more comfortable
Empathetic because of the pace and tone
Yes, it felt like the voice was acknowledging what I was saying
It was helpful in making me feel supported
No major discomfort
Allow more natural interruption
Overall good
The interaction could be made more conversational
328fc5b7-e7ec-493e-81af-b691fcd00d1f
2026-10-05T04:24:41.024958
2026-10-05T04:28:29.879267
20
Female
null
Some college/Associate’s
Yes
Yes
Extremely
1
4
4
4
4
4
4
4
Extremely
1
5
1
5
1
5
5
5
1
1
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
3
3
5
3
3
3
3
null
null
null
null
null
null
null
I felt a little shy at first, but then I became comfortable
The neutral voice made me feel like I was completing a normal computer task
The empathetic voice felt more friendly, while the neutral one felt more serious
I preferred the empathetic voice because it sounded more natural
Yes, especially because it didn't sound like it was judging me
It was helpful for making me feel comfortable enough to continue.
The neutral voice felt slightly strange because it had very little emotion.
I would give the AI more natural reactions instead of repeating similar phrases
I enjoyed comparing the two voices
I think people's personality might affect which voice they prefer
912ef6a3-1809-473d-bd94-ccafcd9546e5
2026-10-05T04:24:37.346216
2026-10-05T04:31:57.457539
23
Male
null
Bachelor’s degree
Yes
Yes
Extremely
3
2
2
2
2
2
2
2
Somewhat
4
2
4
2
4
2
3
4
4
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
3
3
5
3
3
3
3
null
null
null
null
null
null
null
The empathetic voice was pleasant to listen to
The neutral voice didn't bother me either. It just felt less personal
I noticed the empathetic voice sounded more encouraging
I slightly preferred the empathetic voice
Not really understood, but I felt that the voice was trying to be supportive
It was useful for creating a comfortable environment rather than actually solving a problem
No, I didn't feel particularly uncomfortable with either one
I would improve the content of the responses more than the voice itself
It was an interesting experiment
I think the actual words and the voice should work together
d16c90d7-02df-4c1d-8313-0f7eed2b4559
2026-10-05T04:32:11.239228
2026-10-05T04:36:04.740489
29
Female
null
Postgraduate degree
Yes
Yes
Very
2
4
4
4
4
4
4
4
Very
3
5
3
5
3
5
5
5
1
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
3
3
5
3
3
3
3
null
null
null
null
null
null
null
The empathetic voice made the interaction feel less like an experiment and more like a conversation. I felt fairly relaxed
With the neutral voice, I became more conscious that I was interacting with a computer
The empathetic voice made me feel more at ease, especially when the conversation became personal
I preferred the empathetic voice because its delivery was softer and less formal
Yes, although I wouldn't say I genuinely believed the AI understood me. It was more the impression created by its communication style.
I found it somewhat helpful because I could focus on what I was saying instead of how the system sounded
The neutral voice occasionally felt too detached
I would make the system recognize when someone is becoming uncomfortable and adjust its tone
The experience made me think differently about voice-based AI
I think empathy in an AI voice is more about how the system communicates than simply using a friendly voice
f32f3b43-7001-498e-bdda-a8a6063ded21
2026-10-05T04:36:30.469005
2026-10-05T04:40:02.809503
27
Female
null
Bachelor’s degree
Yes
Yes
Extremely
3
3
3
3
3
3
3
3
Very
2
4
2
4
2
4
4
4
2
3
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
3
3
5
3
3
3
3
null
null
null
null
null
null
null
I felt comfortable, but I also remained quite aware that the voice was artificial. The empathetic tone was pleasant without being overly emotional
The neutral voice was more straightforward and business-like. I didn't find it unpleasant
The empathetic voice was more suitable for a conversation about feelings, whereas the neutral voice might be better for instructions.
For this particular study, I preferred the empathetic voice
It gave me a mild sense of being understood, mainly because the delivery was patient
I would describe it as supportive rather than genuinely trustworthy. I would still be careful about sharing very personal information with an AI
No significant discomfort
I would allow users to choose the voice style themselves
I thought both conditions were useful for comparison
The neutral voice isn't necessarily bad; it just serves a different purpose
125801ec-ffde-498b-9087-3b5e52ed2945
2026-10-05T04:36:33.078390
2026-10-05T04:43:37.101431
31
Male
null
Some college/Associate’s
Yes
Yes
Moderately
3
4
4
3
4
3
4
3
Very
3
5
3
5
3
5
5
5
2
4
5
5
5
4
4
4
4
5
1
null
null
null
null
null
null
null
5
5
2
3
5
3
2
3
3
null
null
null
null
null
null
null
I was initially skeptical about whether a computer-generated voice could make any difference. However, the empathetic voice did make me feel somewhat more relaxed
The neutral voice felt efficient but not particularly welcoming
The main difference for me was emotional involvement. I paid more attention to the empathetic voice
I preferred the empathetic voice because it sounded less demanding
I wouldn't say I felt truly understood, but I did feel that the voice was responding in a considerate manner
It was helpful in creating a pleasant interaction, although I would not rely on it for serious personal decisions
Nothing particularly made me uncomfortable
I would improve the timing between the user's speech and the AI's response
It was more interesting than I expected
The results could be quite different depending on someone's previous experience with technology
e8646f92-ba8f-458b-b044-5d9da3d099fe
2026-10-05T04:43:53.509205
2026-10-05T04:47:12.648104
44
Female
null
Postgraduate degree
Yes
Yes
Extremely
3
3
3
3
4
4
3
3
Somewhat
3
5
3
5
3
5
5
4
3
5
5
5
5
4
4
4
4
5
1
null
null
null
null
null
null
null
5
5
3
3
5
3
3
4
3
null
null
null
null
null
null
null
I found the empathetic voice reassuring. It was easier to listen to for a longer period because the tone was not harsh
The neutral voice was perfectly understandable, but it sounded more like an automated announcement
I felt slightly more anxious with the neutral voice because it seemed less responsive to the emotional side of the conversation
I preferred the empathetic voice. The pace was comfortable and the tone was pleasant
Yes, to some extent. The voice gave me the impression that my feelings were being acknowledged
I found it helpful for feeling calmer, but I think human support remains important
The neutral voice was the only part that made me slightly uncomfortable
I would make the voice respond differently depending on whether the person sounds happy, worried, or upset
I was pleased with the overall experience
For older users especially, I think a simple interface and clear voice would be important
282bd6ab-a6fe-40f2-a8ee-c22835e7aef1
2026-10-05T05:22:18.640807
2026-10-05T05:27:19.830686
51
Male
null
Bachelor’s degree
Yes
Yes
Moderately
3
4
3
4
4
4
4
4
Very
2
4
2
4
2
4
4
4
2
1
5
5
5
5
5
5
5
5
1
null
null
null
null
null
null
null
5
5
5
3
5
3
3
3
3
null
null
null
null
null
null
null
I felt comfortable after becoming familiar with the system. The empathetic voice was gentle and easy to listen to
The neutral voice was clear, but I found it somewhat impersonal
I noticed that the empathetic voice made the conversation feel more welcoming. The neutral voice felt more like receiving instructions
I preferred the empathetic voice because it was easier for me to listen to
I felt somewhat understood, mainly because the voice sounded patient and did not seem hurried
I felt supported by the manner of speaking, although I would still prefer to speak with a person for serious concerns
I did not experience any strong discomfort. The neutral voice simply felt less pleasant
I would make the words easier to understand and give users enough time to respond
I found the study quite interesting because I had not previously thought about how much a computer voice could influence a conversation
I think technology like this should be designed so that people who are not very familiar with computers can use it comfortably

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