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What is happening with this app??

Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now.

Connectivity, Connectivity, Customer service, Customer service

Call quality, Call functionality, Responsiveness, Resolution quality

negative, negative, negative, negative

Connectivity - Call quality - negative, Connectivity - Call functionality - negative, Customer service - Responsiveness - negative, Customer service - Resolution quality - negative

### USER: What is happening with this app??: Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### ASSISTANT: Connectivity - Call quality - negative, Connectivity - Call functionality - negative, Customer service - Responsiveness - negative, Customer service - Resolution quality - negative )))

### Review: title: What is happening with this app??, content: Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### Analysis: categories: Connectivity, Connectivity, Customer service, Customer service, aspects: Call quality, Call functionality, Responsiveness, Resolution quality, sentiments: negative, negative, negative, negative )))

### Review: title: What is happening with this app??, content: Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### Analysis: categories: (Connectivity, Connectivity, Customer service, Customer service) aspects: (Call quality, Call functionality, Responsiveness, Resolution quality) sentiments: (negative, negative, negative, negative) )))

FOR PARENTS

I am only 13, and not old, but this is a great game. If your kid wants this game because he/she says it is educational, that IS a lie. This game is not educational, however there is managing currency, SLIGHTLY. But it is still fun. Now, another thing is, you can build a “village”, and there are some villages out there that use walls and other buildings to create bad images, BUT that is not a big problem. Those are very rare. A final thing is that there is clan chat (A clan is where players can join together) and a global chat. Players can cuss and swear, I have had this instance once, but there are solutions to this. 1. Filter clan chat. Once you join the game, you can go to the options menu, and tap filter clan chat. This will help greatly. 2. Invite only. When you create a clan, you can make it so that only the leader and co leaders can accept players to join. But all in all, this is a great game where friends and strangers alike can come together and dominate the world! (In game of course), , -TheCarsonKid TH 9 THUNDER HEROES, , PS this game is free

GAMEPLAY, GAMEPLAY, SOCIAL

Educational Content, Village Content, Clan Chat

Negative, Neutral, Negative

GAMEPLAY - Educational Content - Negative, GAMEPLAY - Village Content - Neutral, SOCIAL - Clan Chat - Negative

### USER: FOR PARENTS: I am only 13, and not old, but this is a great game. If your kid wants this game because he/she says it is educational, that IS a lie. This game is not educational, however there is managing currency, SLIGHTLY. But it is still fun. Now, another thing is, you can build a “village”, and there are some villages out there that use walls and other buildings to create bad images, BUT that is not a big problem. Those are very rare. A final thing is that there is clan chat (A clan is where players can join together) and a global chat. Players can cuss and swear, I have had this instance once, but there are solutions to this. 1. Filter clan chat. Once you join the game, you can go to the options menu, and tap filter clan chat. This will help greatly. 2. Invite only. When you create a clan, you can make it so that only the leader and co leaders can accept players to join. But all in all, this is a great game where friends and strangers alike can come together and dominate the world! (In game of course), , -TheCarsonKid TH 9 THUNDER HEROES, , PS this game is free ### ASSISTANT: GAMEPLAY - Educational Content - Negative, GAMEPLAY - Village Content - Neutral, SOCIAL - Clan Chat - Negative )))

### Review: title: FOR PARENTS, content: I am only 13, and not old, but this is a great game. If your kid wants this game because he/she says it is educational, that IS a lie. This game is not educational, however there is managing currency, SLIGHTLY. But it is still fun. Now, another thing is, you can build a “village”, and there are some villages out there that use walls and other buildings to create bad images, BUT that is not a big problem. Those are very rare. A final thing is that there is clan chat (A clan is where players can join together) and a global chat. Players can cuss and swear, I have had this instance once, but there are solutions to this. 1. Filter clan chat. Once you join the game, you can go to the options menu, and tap filter clan chat. This will help greatly. 2. Invite only. When you create a clan, you can make it so that only the leader and co leaders can accept players to join. But all in all, this is a great game where friends and strangers alike can come together and dominate the world! (In game of course), , -TheCarsonKid TH 9 THUNDER HEROES, , PS this game is free ### Analysis: categories: GAMEPLAY, GAMEPLAY, SOCIAL, aspects: Educational Content, Village Content, Clan Chat, sentiments: Negative, Neutral, Negative )))

### Review: title: FOR PARENTS, content: I am only 13, and not old, but this is a great game. If your kid wants this game because he/she says it is educational, that IS a lie. This game is not educational, however there is managing currency, SLIGHTLY. But it is still fun. Now, another thing is, you can build a “village”, and there are some villages out there that use walls and other buildings to create bad images, BUT that is not a big problem. Those are very rare. A final thing is that there is clan chat (A clan is where players can join together) and a global chat. Players can cuss and swear, I have had this instance once, but there are solutions to this. 1. Filter clan chat. Once you join the game, you can go to the options menu, and tap filter clan chat. This will help greatly. 2. Invite only. When you create a clan, you can make it so that only the leader and co leaders can accept players to join. But all in all, this is a great game where friends and strangers alike can come together and dominate the world! (In game of course), , -TheCarsonKid TH 9 THUNDER HEROES, , PS this game is free ### Analysis: categories: (GAMEPLAY, GAMEPLAY, SOCIAL) aspects: (Educational Content, Village Content, Clan Chat) sentiments: (Negative, Neutral, Negative) )))

Functional and courses need work

I like this app, it’s a good learning teaching tool. Though the conversation thread doesn’t automatically scroll along with the new responses and the blank space isn’t big enough to see the word you’re entering or if you have some letters already plugged in from a previous attempt. With all the💰 they are putting into advertising maybe allocate a bit more into tech. Also for the work course it’s entirely office jargon. Why not anything for the construction trades? One of the fastest growing industries in the USA. It’s an industry with a exploding a foreign work force that need tools to communicate with bosses and customers about their work and process. They have smart phones too.

App, App, Courses, Courses

Functionality, Interface, Work, Construction

Negative, Negative, Negative, Negative

App - Functionality - Negative, App - Interface - Negative, Courses - Work - Negative, Courses - Construction - Negative

### USER: Functional and courses need work: I like this app, it’s a good learning teaching tool. Though the conversation thread doesn’t automatically scroll along with the new responses and the blank space isn’t big enough to see the word you’re entering or if you have some letters already plugged in from a previous attempt. With all the💰 they are putting into advertising maybe allocate a bit more into tech. Also for the work course it’s entirely office jargon. Why not anything for the construction trades? One of the fastest growing industries in the USA. It’s an industry with a exploding a foreign work force that need tools to communicate with bosses and customers about their work and process. They have smart phones too. ### ASSISTANT: App - Functionality - Negative, App - Interface - Negative, Courses - Work - Negative, Courses - Construction - Negative )))

### Review: title: Functional and courses need work, content: I like this app, it’s a good learning teaching tool. Though the conversation thread doesn’t automatically scroll along with the new responses and the blank space isn’t big enough to see the word you’re entering or if you have some letters already plugged in from a previous attempt. With all the💰 they are putting into advertising maybe allocate a bit more into tech. Also for the work course it’s entirely office jargon. Why not anything for the construction trades? One of the fastest growing industries in the USA. It’s an industry with a exploding a foreign work force that need tools to communicate with bosses and customers about their work and process. They have smart phones too. ### Analysis: categories: App, App, Courses, Courses, aspects: Functionality, Interface, Work, Construction, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Functional and courses need work, content: I like this app, it’s a good learning teaching tool. Though the conversation thread doesn’t automatically scroll along with the new responses and the blank space isn’t big enough to see the word you’re entering or if you have some letters already plugged in from a previous attempt. With all the💰 they are putting into advertising maybe allocate a bit more into tech. Also for the work course it’s entirely office jargon. Why not anything for the construction trades? One of the fastest growing industries in the USA. It’s an industry with a exploding a foreign work force that need tools to communicate with bosses and customers about their work and process. They have smart phones too. ### Analysis: categories: (App, App, Courses, Courses) aspects: (Functionality, Interface, Work, Construction) sentiments: (Negative, Negative, Negative, Negative) )))

Customer service is bad

The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!!

Customer Service, Customer Service, Product Functionality

Response Time, Resolution, Ordering

Negative, Negative, Positive

Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive

### USER: Customer service is bad: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### ASSISTANT: Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive )))

### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### Analysis: categories: Customer Service, Customer Service, Product Functionality, aspects: Response Time, Resolution, Ordering, sentiments: Negative, Negative, Positive )))

### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### Analysis: categories: (Customer Service, Customer Service, Product Functionality) aspects: (Response Time, Resolution, Ordering) sentiments: (Negative, Negative, Positive) )))

Requires hard work

I am studying Spanish. Babel introduces Spanish grammar well on each level of lessons. The speakers’ pronunciation seems good. However, there is no repeat option for a lot of sample sentences after I fill the blanks. I listened and answered the questions for a sample radio weather forecast but couldn’t find a re-play option; is the function limited due to the recent iOS update?, In general lessons are not easy even though they are at a beginning level. If you casually study Spanish on Babel, there is too much work, not enough fun in progress; it is a less interactive way to learn. You need a serious commitment to use this app; otherwise, in a month or two you will likely be discouraged from learning Spanish.

Learning, Learning, Functionality, Functionality, Difficulty, Engagement, Commitment

Grammar, Pronunciation, Repeat Option, Re-play Option, General Lessons, Interactivity, Time Required

Positive, Positive, Negative, Negative, Negative, Negative, Negative

Learning - Grammar - Positive, Learning - Pronunciation - Positive, Functionality - Repeat Option - Negative, Functionality - Re-play Option - Negative, Difficulty - General Lessons - Negative, Engagement - Interactivity - Negative, Commitment - Time Required - Negative

### USER: Requires hard work: I am studying Spanish. Babel introduces Spanish grammar well on each level of lessons. The speakers’ pronunciation seems good. However, there is no repeat option for a lot of sample sentences after I fill the blanks. I listened and answered the questions for a sample radio weather forecast but couldn’t find a re-play option; is the function limited due to the recent iOS update?, In general lessons are not easy even though they are at a beginning level. If you casually study Spanish on Babel, there is too much work, not enough fun in progress; it is a less interactive way to learn. You need a serious commitment to use this app; otherwise, in a month or two you will likely be discouraged from learning Spanish. ### ASSISTANT: Learning - Grammar - Positive, Learning - Pronunciation - Positive, Functionality - Repeat Option - Negative, Functionality - Re-play Option - Negative, Difficulty - General Lessons - Negative, Engagement - Interactivity - Negative, Commitment - Time Required - Negative )))

### Review: title: Requires hard work, content: I am studying Spanish. Babel introduces Spanish grammar well on each level of lessons. The speakers’ pronunciation seems good. However, there is no repeat option for a lot of sample sentences after I fill the blanks. I listened and answered the questions for a sample radio weather forecast but couldn’t find a re-play option; is the function limited due to the recent iOS update?, In general lessons are not easy even though they are at a beginning level. If you casually study Spanish on Babel, there is too much work, not enough fun in progress; it is a less interactive way to learn. You need a serious commitment to use this app; otherwise, in a month or two you will likely be discouraged from learning Spanish. ### Analysis: categories: Learning, Learning, Functionality, Functionality, Difficulty, Engagement, Commitment, aspects: Grammar, Pronunciation, Repeat Option, Re-play Option, General Lessons, Interactivity, Time Required, sentiments: Positive, Positive, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Requires hard work, content: I am studying Spanish. Babel introduces Spanish grammar well on each level of lessons. The speakers’ pronunciation seems good. However, there is no repeat option for a lot of sample sentences after I fill the blanks. I listened and answered the questions for a sample radio weather forecast but couldn’t find a re-play option; is the function limited due to the recent iOS update?, In general lessons are not easy even though they are at a beginning level. If you casually study Spanish on Babel, there is too much work, not enough fun in progress; it is a less interactive way to learn. You need a serious commitment to use this app; otherwise, in a month or two you will likely be discouraged from learning Spanish. ### Analysis: categories: (Learning, Learning, Functionality, Functionality, Difficulty, Engagement, Commitment) aspects: (Grammar, Pronunciation, Repeat Option, Re-play Option, General Lessons, Interactivity, Time Required) sentiments: (Positive, Positive, Negative, Negative, Negative, Negative, Negative) )))

Overall great - minor critiques

I started playing in high school, stopped for a few years and then came back after college so spanning almost 10 years and this have been a great game. It’s well balanced, stays engaging, and has consistent progression. Also after coming back years later it was awesome to see they kept the core gameplay while also expanding with new features. The capitol in particular seems like a great new addition - I just went to TH14 and almost have a max Ed builders hall so cool to see something new to put those resources toward, , My minor critiques for the devs are:, - the lab shouldn’t tell me to research when I don’t have the resources too, just like the collector tooltips, - even more season pass rewards! I generally finish a bit past halfway through the month, so more rewards would be awesome. The last week of the month I generally don’t play much because my rewards and season bank are maxed out. You guys could follow the approach that you did in brawl stats and after you unlock the hero you can just keep getting resources by getting more season points. It’s great to see the capital resources added but go even further!

Gameplay, Gameplay, Features, Resources, Lab, Season Pass, Season Bank

Progression, Engagement, New additions, Resource allocation, User interface, Rewards, Rewards

positive, positive, positive, positive, negative, negative, negative

Gameplay - Progression - positive, Gameplay - Engagement - positive, Features - New additions - positive, Resources - Resource allocation - positive, Lab - User interface - negative, Season Pass - Rewards - negative, Season Bank - Rewards - negative

### USER: Overall great - minor critiques: I started playing in high school, stopped for a few years and then came back after college so spanning almost 10 years and this have been a great game. It’s well balanced, stays engaging, and has consistent progression. Also after coming back years later it was awesome to see they kept the core gameplay while also expanding with new features. The capitol in particular seems like a great new addition - I just went to TH14 and almost have a max Ed builders hall so cool to see something new to put those resources toward, , My minor critiques for the devs are:, - the lab shouldn’t tell me to research when I don’t have the resources too, just like the collector tooltips, - even more season pass rewards! I generally finish a bit past halfway through the month, so more rewards would be awesome. The last week of the month I generally don’t play much because my rewards and season bank are maxed out. You guys could follow the approach that you did in brawl stats and after you unlock the hero you can just keep getting resources by getting more season points. It’s great to see the capital resources added but go even further! ### ASSISTANT: Gameplay - Progression - positive, Gameplay - Engagement - positive, Features - New additions - positive, Resources - Resource allocation - positive, Lab - User interface - negative, Season Pass - Rewards - negative, Season Bank - Rewards - negative )))

### Review: title: Overall great - minor critiques, content: I started playing in high school, stopped for a few years and then came back after college so spanning almost 10 years and this have been a great game. It’s well balanced, stays engaging, and has consistent progression. Also after coming back years later it was awesome to see they kept the core gameplay while also expanding with new features. The capitol in particular seems like a great new addition - I just went to TH14 and almost have a max Ed builders hall so cool to see something new to put those resources toward, , My minor critiques for the devs are:, - the lab shouldn’t tell me to research when I don’t have the resources too, just like the collector tooltips, - even more season pass rewards! I generally finish a bit past halfway through the month, so more rewards would be awesome. The last week of the month I generally don’t play much because my rewards and season bank are maxed out. You guys could follow the approach that you did in brawl stats and after you unlock the hero you can just keep getting resources by getting more season points. It’s great to see the capital resources added but go even further! ### Analysis: categories: Gameplay, Gameplay, Features, Resources, Lab, Season Pass, Season Bank, aspects: Progression, Engagement, New additions, Resource allocation, User interface, Rewards, Rewards, sentiments: positive, positive, positive, positive, negative, negative, negative )))

### Review: title: Overall great - minor critiques, content: I started playing in high school, stopped for a few years and then came back after college so spanning almost 10 years and this have been a great game. It’s well balanced, stays engaging, and has consistent progression. Also after coming back years later it was awesome to see they kept the core gameplay while also expanding with new features. The capitol in particular seems like a great new addition - I just went to TH14 and almost have a max Ed builders hall so cool to see something new to put those resources toward, , My minor critiques for the devs are:, - the lab shouldn’t tell me to research when I don’t have the resources too, just like the collector tooltips, - even more season pass rewards! I generally finish a bit past halfway through the month, so more rewards would be awesome. The last week of the month I generally don’t play much because my rewards and season bank are maxed out. You guys could follow the approach that you did in brawl stats and after you unlock the hero you can just keep getting resources by getting more season points. It’s great to see the capital resources added but go even further! ### Analysis: categories: (Gameplay, Gameplay, Features, Resources, Lab, Season Pass, Season Bank) aspects: (Progression, Engagement, New additions, Resource allocation, User interface, Rewards, Rewards) sentiments: (positive, positive, positive, positive, negative, negative, negative) )))

Backend stuff

Can you form some kind of list of business owners and entrepreneurs who are acting like a bot but it is really a human and put all of those accounts under something so that I don’t have to keep getting messages from the IT department? Just simply because I’m posting a lot… If you made a list of all the small business owners, then you could stop hitting us with all of the technical support things that you have to send out because you can’t tell whether it’s a bot or a person. I feel like putting us all on a list would make it so much easier for you too. I imagine it like you going through and verifying with each account that it is a human and they ARE in business. we all have startups. We have to post a lot, which currently makes us look like a bot. how are the next generation companies going to grow? unless that’s the point, and you’ve already gotten paid off by some huge corporation to do exactly what you’re doing to keep us from growing… if that’s the case, I’ll take my business someplace else.

Backend, Backend

User Interface, Spam Management

Negative, Positive

App - Business Growth - Negative

### USER: Backend stuff: Can you form some kind of list of business owners and entrepreneurs who are acting like a bot but it is really a human and put all of those accounts under something so that I don’t have to keep getting messages from the IT department? Just simply because I’m posting a lot… If you made a list of all the small business owners, then you could stop hitting us with all of the technical support things that you have to send out because you can’t tell whether it’s a bot or a person. I feel like putting us all on a list would make it so much easier for you too. I imagine it like you going through and verifying with each account that it is a human and they ARE in business. we all have startups. We have to post a lot, which currently makes us look like a bot. how are the next generation companies going to grow? unless that’s the point, and you’ve already gotten paid off by some huge corporation to do exactly what you’re doing to keep us from growing… if that’s the case, I’ll take my business someplace else. ### ASSISTANT: App - Business Growth - Negative )))

### Review: title: Backend stuff, content: Can you form some kind of list of business owners and entrepreneurs who are acting like a bot but it is really a human and put all of those accounts under something so that I don’t have to keep getting messages from the IT department? Just simply because I’m posting a lot… If you made a list of all the small business owners, then you could stop hitting us with all of the technical support things that you have to send out because you can’t tell whether it’s a bot or a person. I feel like putting us all on a list would make it so much easier for you too. I imagine it like you going through and verifying with each account that it is a human and they ARE in business. we all have startups. We have to post a lot, which currently makes us look like a bot. how are the next generation companies going to grow? unless that’s the point, and you’ve already gotten paid off by some huge corporation to do exactly what you’re doing to keep us from growing… if that’s the case, I’ll take my business someplace else. ### Analysis: categories: Backend, Backend, aspects: User Interface, Spam Management, sentiments: Negative, Positive )))

### Review: title: Backend stuff, content: Can you form some kind of list of business owners and entrepreneurs who are acting like a bot but it is really a human and put all of those accounts under something so that I don’t have to keep getting messages from the IT department? Just simply because I’m posting a lot… If you made a list of all the small business owners, then you could stop hitting us with all of the technical support things that you have to send out because you can’t tell whether it’s a bot or a person. I feel like putting us all on a list would make it so much easier for you too. I imagine it like you going through and verifying with each account that it is a human and they ARE in business. we all have startups. We have to post a lot, which currently makes us look like a bot. how are the next generation companies going to grow? unless that’s the point, and you’ve already gotten paid off by some huge corporation to do exactly what you’re doing to keep us from growing… if that’s the case, I’ll take my business someplace else. ### Analysis: categories: (Backend, Backend) aspects: (User Interface, Spam Management) sentiments: (Negative, Positive) )))

The new update is not transparent about subscription

I have been using Babbel for at least 5 years. There used to be an option to upgrade or cancel the subscription easily. With the new upgrade, I can’t figure out how to update my subscription . I read online that you have to cancel it first, but that option is gone. When you go to subscriptions, it shows a list of past transactions. That’s it. , Its seems like all companies are becoming more shady nowadays. Everything is set to auto renew and you have to jump through hoops to stop the payments. In this case, it’s preventing you from getting more money as I was going to upgrade to the yearly subscription. What a shame. You lost my trust.

App Store

Subscription

Negative

App Store - Subscription - Negative

### USER: The new update is not transparent about subscription: I have been using Babbel for at least 5 years. There used to be an option to upgrade or cancel the subscription easily. With the new upgrade, I can’t figure out how to update my subscription . I read online that you have to cancel it first, but that option is gone. When you go to subscriptions, it shows a list of past transactions. That’s it. , Its seems like all companies are becoming more shady nowadays. Everything is set to auto renew and you have to jump through hoops to stop the payments. In this case, it’s preventing you from getting more money as I was going to upgrade to the yearly subscription. What a shame. You lost my trust. ### ASSISTANT: App Store - Subscription - Negative )))

### Review: title: The new update is not transparent about subscription, content: I have been using Babbel for at least 5 years. There used to be an option to upgrade or cancel the subscription easily. With the new upgrade, I can’t figure out how to update my subscription . I read online that you have to cancel it first, but that option is gone. When you go to subscriptions, it shows a list of past transactions. That’s it. , Its seems like all companies are becoming more shady nowadays. Everything is set to auto renew and you have to jump through hoops to stop the payments. In this case, it’s preventing you from getting more money as I was going to upgrade to the yearly subscription. What a shame. You lost my trust. ### Analysis: categories: App Store, aspects: Subscription, sentiments: Negative )))

### Review: title: The new update is not transparent about subscription, content: I have been using Babbel for at least 5 years. There used to be an option to upgrade or cancel the subscription easily. With the new upgrade, I can’t figure out how to update my subscription . I read online that you have to cancel it first, but that option is gone. When you go to subscriptions, it shows a list of past transactions. That’s it. , Its seems like all companies are becoming more shady nowadays. Everything is set to auto renew and you have to jump through hoops to stop the payments. In this case, it’s preventing you from getting more money as I was going to upgrade to the yearly subscription. What a shame. You lost my trust. ### Analysis: categories: (App Store) aspects: (Subscription) sentiments: (Negative) )))

Very great but a couple of things

Oh. Ma. Gawd. This game is great and amazing. It’s not too Grindy, but not too easy. I can’t praise supercell enough. I had an account and I had like, town hall level eight, but I accidentally deleted the game, and I instantly redownloaded, but my data got erased forever, which is mildly frustrating cause my sis and I had an ongoing bet of who could reach town hall 10 first. Also, in the early game, it’s sooooo hard to wait for gold and elixir mines to accumulate a decent amount. I’ve been addicted and now that I’m a beginner again, it’s really annoying to wait for gold and elixir to come through. Overall, this is great and the gold and elixir mines are a very minor problem. I love this game and if ur a kid trying to convince ur parent to get this game, lemme tell u parent. No ads. No explicit chat. Perfectly perfect. Studies show that clash of clans effect kid’s behavior, but in a good way, as in there are subtle psychological parts of the game that causes kids to more frequently pay attention in class and improve grades. This game is 100% secure and I can’t stress this enough, COMPLETELY AND UTTERLY SAFE! , , P.S this game also encourages kids to interact with more people in their age group. Plus, this game is fun for grown ups too!

Game-play, Game-play, Overall, Safety, Safety, Social impact

Difficulty, Time, Overall, Security, Psychological impact, Age group mingling

positive, negative, positive, positive, positive, positive

Game-play - Difficulty - positive, Game-play - Time - negative, Overall - Overall - positive, Safety - Security - positive, Safety - Psychological impact - positive, Social impact - Age group mingling - positive

### USER: Very great but a couple of things: Oh. Ma. Gawd. This game is great and amazing. It’s not too Grindy, but not too easy. I can’t praise supercell enough. I had an account and I had like, town hall level eight, but I accidentally deleted the game, and I instantly redownloaded, but my data got erased forever, which is mildly frustrating cause my sis and I had an ongoing bet of who could reach town hall 10 first. Also, in the early game, it’s sooooo hard to wait for gold and elixir mines to accumulate a decent amount. I’ve been addicted and now that I’m a beginner again, it’s really annoying to wait for gold and elixir to come through. Overall, this is great and the gold and elixir mines are a very minor problem. I love this game and if ur a kid trying to convince ur parent to get this game, lemme tell u parent. No ads. No explicit chat. Perfectly perfect. Studies show that clash of clans effect kid’s behavior, but in a good way, as in there are subtle psychological parts of the game that causes kids to more frequently pay attention in class and improve grades. This game is 100% secure and I can’t stress this enough, COMPLETELY AND UTTERLY SAFE! , , P.S this game also encourages kids to interact with more people in their age group. Plus, this game is fun for grown ups too! ### ASSISTANT: Game-play - Difficulty - positive, Game-play - Time - negative, Overall - Overall - positive, Safety - Security - positive, Safety - Psychological impact - positive, Social impact - Age group mingling - positive )))

### Review: title: Very great but a couple of things, content: Oh. Ma. Gawd. This game is great and amazing. It’s not too Grindy, but not too easy. I can’t praise supercell enough. I had an account and I had like, town hall level eight, but I accidentally deleted the game, and I instantly redownloaded, but my data got erased forever, which is mildly frustrating cause my sis and I had an ongoing bet of who could reach town hall 10 first. Also, in the early game, it’s sooooo hard to wait for gold and elixir mines to accumulate a decent amount. I’ve been addicted and now that I’m a beginner again, it’s really annoying to wait for gold and elixir to come through. Overall, this is great and the gold and elixir mines are a very minor problem. I love this game and if ur a kid trying to convince ur parent to get this game, lemme tell u parent. No ads. No explicit chat. Perfectly perfect. Studies show that clash of clans effect kid’s behavior, but in a good way, as in there are subtle psychological parts of the game that causes kids to more frequently pay attention in class and improve grades. This game is 100% secure and I can’t stress this enough, COMPLETELY AND UTTERLY SAFE! , , P.S this game also encourages kids to interact with more people in their age group. Plus, this game is fun for grown ups too! ### Analysis: categories: Game-play, Game-play, Overall, Safety, Safety, Social impact, aspects: Difficulty, Time, Overall, Security, Psychological impact, Age group mingling, sentiments: positive, negative, positive, positive, positive, positive )))

### Review: title: Very great but a couple of things, content: Oh. Ma. Gawd. This game is great and amazing. It’s not too Grindy, but not too easy. I can’t praise supercell enough. I had an account and I had like, town hall level eight, but I accidentally deleted the game, and I instantly redownloaded, but my data got erased forever, which is mildly frustrating cause my sis and I had an ongoing bet of who could reach town hall 10 first. Also, in the early game, it’s sooooo hard to wait for gold and elixir mines to accumulate a decent amount. I’ve been addicted and now that I’m a beginner again, it’s really annoying to wait for gold and elixir to come through. Overall, this is great and the gold and elixir mines are a very minor problem. I love this game and if ur a kid trying to convince ur parent to get this game, lemme tell u parent. No ads. No explicit chat. Perfectly perfect. Studies show that clash of clans effect kid’s behavior, but in a good way, as in there are subtle psychological parts of the game that causes kids to more frequently pay attention in class and improve grades. This game is 100% secure and I can’t stress this enough, COMPLETELY AND UTTERLY SAFE! , , P.S this game also encourages kids to interact with more people in their age group. Plus, this game is fun for grown ups too! ### Analysis: categories: (Game-play, Game-play, Overall, Safety, Safety, Social impact) aspects: (Difficulty, Time, Overall, Security, Psychological impact, Age group mingling) sentiments: (positive, negative, positive, positive, positive, positive) )))

Amazing, besides what the other reviews say!!

This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :)

Delivery, Delivery, App, App, Company

Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service

Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive

Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive

### USER: Amazing, besides what the other reviews say!!: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### ASSISTANT: Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: Delivery, Delivery, App, App, Company, aspects: Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service, sentiments: Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: (Delivery, Delivery, App, App, Company) aspects: (Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service) sentiments: (Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive) )))

Status and new update

I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding

Status, Status

Picture quality, Update

negative, negative

Status - Picture quality - negative, Status - Update - negative

### USER: Status and new update: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### ASSISTANT: Status - Picture quality - negative, Status - Update - negative )))

### Review: title: Status and new update, content: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### Analysis: categories: Status, Status, aspects: Picture quality, Update, sentiments: negative, negative )))

### Review: title: Status and new update, content: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### Analysis: categories: (Status, Status) aspects: (Picture quality, Update) sentiments: (negative, negative) )))

Extremely Frustrating

Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff.

Billing, Customer Service, Customer Service, Notifications, Functionality

Charges, Phone support, Responsiveness, Frequency, Errors

negative, negative, negative, negative, negative

Billing - Charges - negative, Customer Service - Phone support - negative, Customer Service - Responsiveness - negative, Notifications - Frequency - negative, Functionality - Errors - negative

### USER: Extremely Frustrating: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### ASSISTANT: Billing - Charges - negative, Customer Service - Phone support - negative, Customer Service - Responsiveness - negative, Notifications - Frequency - negative, Functionality - Errors - negative )))

### Review: title: Extremely Frustrating, content: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### Analysis: categories: Billing, Customer Service, Customer Service, Notifications, Functionality, aspects: Charges, Phone support, Responsiveness, Frequency, Errors, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Extremely Frustrating, content: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### Analysis: categories: (Billing, Customer Service, Customer Service, Notifications, Functionality) aspects: (Charges, Phone support, Responsiveness, Frequency, Errors) sentiments: (negative, negative, negative, negative, negative) )))

So frustrating!!

This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things.

App, App, App, App, App

Functionality, Design, Search, Responsiveness, Developer Responsiveness

Negative, Negative, Negative, Negative, Negative

App - Functionality - Negative, App - Design - Negative, App - Search - Negative, App - Responsiveness - Negative, App - Developer Responsiveness - Negative

### USER: So frustrating!!: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### ASSISTANT: App - Functionality - Negative, App - Design - Negative, App - Search - Negative, App - Responsiveness - Negative, App - Developer Responsiveness - Negative )))

### Review: title: So frustrating!!, content: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### Analysis: categories: App, App, App, App, App, aspects: Functionality, Design, Search, Responsiveness, Developer Responsiveness, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: So frustrating!!, content: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### Analysis: categories: (App, App, App, App, App) aspects: (Functionality, Design, Search, Responsiveness, Developer Responsiveness) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Italian

Oh my goodness this is my first time to log onto Babel let me tell you there’s no instructions no introduction it’s just go when they ask you questions you don’t know how to log down because the answers are at the bottom of the page if you don’t know how to spell they don’t tell you to click the button to see how it’s pronounced if you want to go back and review your lesson and you’re not allowed to go back and review but it’s OK it’s not history as you go along you start to make sense of their questions like hint I didn’t know that the words were all scrambled like a game and you have to try to make use of the scrambled words to pronounce the right word anyway it’s a learning curve right like learning a new language it’s learning a whole new app I’m just hoping I can repeat it because it goes so fast that I won’t remember it in the three hours that I’ve spent on it already so hopefully I can go back and start the class all over before my trip in six months

App, App, App

Instructions, User Interface, Functionality

Negative, Negative, Negative

App - Instructions - Negative, App - User Interface - Negative, App - Functionality - Negative

### USER: Italian: Oh my goodness this is my first time to log onto Babel let me tell you there’s no instructions no introduction it’s just go when they ask you questions you don’t know how to log down because the answers are at the bottom of the page if you don’t know how to spell they don’t tell you to click the button to see how it’s pronounced if you want to go back and review your lesson and you’re not allowed to go back and review but it’s OK it’s not history as you go along you start to make sense of their questions like hint I didn’t know that the words were all scrambled like a game and you have to try to make use of the scrambled words to pronounce the right word anyway it’s a learning curve right like learning a new language it’s learning a whole new app I’m just hoping I can repeat it because it goes so fast that I won’t remember it in the three hours that I’ve spent on it already so hopefully I can go back and start the class all over before my trip in six months ### ASSISTANT: App - Instructions - Negative, App - User Interface - Negative, App - Functionality - Negative )))

### Review: title: Italian, content: Oh my goodness this is my first time to log onto Babel let me tell you there’s no instructions no introduction it’s just go when they ask you questions you don’t know how to log down because the answers are at the bottom of the page if you don’t know how to spell they don’t tell you to click the button to see how it’s pronounced if you want to go back and review your lesson and you’re not allowed to go back and review but it’s OK it’s not history as you go along you start to make sense of their questions like hint I didn’t know that the words were all scrambled like a game and you have to try to make use of the scrambled words to pronounce the right word anyway it’s a learning curve right like learning a new language it’s learning a whole new app I’m just hoping I can repeat it because it goes so fast that I won’t remember it in the three hours that I’ve spent on it already so hopefully I can go back and start the class all over before my trip in six months ### Analysis: categories: App, App, App, aspects: Instructions, User Interface, Functionality, sentiments: Negative, Negative, Negative )))

### Review: title: Italian, content: Oh my goodness this is my first time to log onto Babel let me tell you there’s no instructions no introduction it’s just go when they ask you questions you don’t know how to log down because the answers are at the bottom of the page if you don’t know how to spell they don’t tell you to click the button to see how it’s pronounced if you want to go back and review your lesson and you’re not allowed to go back and review but it’s OK it’s not history as you go along you start to make sense of their questions like hint I didn’t know that the words were all scrambled like a game and you have to try to make use of the scrambled words to pronounce the right word anyway it’s a learning curve right like learning a new language it’s learning a whole new app I’m just hoping I can repeat it because it goes so fast that I won’t remember it in the three hours that I’ve spent on it already so hopefully I can go back and start the class all over before my trip in six months ### Analysis: categories: (App, App, App) aspects: (Instructions, User Interface, Functionality) sentiments: (Negative, Negative, Negative) )))

Shut it tru trukkus

If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen.

Delivery

Service

negative

Delivery - Service - negative

### USER: Shut it tru trukkus: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### ASSISTANT: Delivery - Service - negative )))

### Review: title: Shut it tru trukkus, content: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### Analysis: categories: Delivery, aspects: Service, sentiments: negative )))

### Review: title: Shut it tru trukkus, content: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### Analysis: categories: (Delivery) aspects: (Service) sentiments: (negative) )))

Contacts don’t synchronize

Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service.

Messaging

Synchronization

negative

Messaging - Synchronization - negative

### USER: Contacts don’t synchronize: Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### ASSISTANT: Messaging - Synchronization - negative )))

### Review: title: Contacts don’t synchronize, content: Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### Analysis: categories: Messaging, aspects: Synchronization, sentiments: negative )))

### Review: title: Contacts don’t synchronize, content: Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### Analysis: categories: (Messaging) aspects: (Synchronization) sentiments: (negative) )))

Instagram helped make my career

I don’t know where this review is going to And who’s going to be reading it but it said if I wanted to write a review and I never write a review for anything. But I must say Instagram Revolutionized my life. Obviously it was me that did most of the work but the networking which clearly be significantly different if it wasn’t for social media platform like Instagram. I do tattoos for a living and all of my clientele comes from people who email me after seeing my page of Instagram . People from all mover the world get to see my work and know who I am . Instagram came out when I started tattooing and what a blessing that was .I've been able to network with other artists and announce to public when I’d be in different states doing a guest appearance at other shops . It’s important not to get obsessed with your like and followers but they should also keep you motivated to keep leveling up in whatever your presenting on Instagram . But anyway I just wanted to say a few years ago I decided to turn everything around in my life and when it came to getting into the tattoo industry Instagram had a huge impact on how I network my craft .

Social Media

Networking

Positive

Career - Networking - positive

### USER: Instagram helped make my career: I don’t know where this review is going to And who’s going to be reading it but it said if I wanted to write a review and I never write a review for anything. But I must say Instagram Revolutionized my life. Obviously it was me that did most of the work but the networking which clearly be significantly different if it wasn’t for social media platform like Instagram. I do tattoos for a living and all of my clientele comes from people who email me after seeing my page of Instagram . People from all mover the world get to see my work and know who I am . Instagram came out when I started tattooing and what a blessing that was .I've been able to network with other artists and announce to public when I’d be in different states doing a guest appearance at other shops . It’s important not to get obsessed with your like and followers but they should also keep you motivated to keep leveling up in whatever your presenting on Instagram . But anyway I just wanted to say a few years ago I decided to turn everything around in my life and when it came to getting into the tattoo industry Instagram had a huge impact on how I network my craft . ### ASSISTANT: Career - Networking - positive )))

### Review: title: Instagram helped make my career, content: I don’t know where this review is going to And who’s going to be reading it but it said if I wanted to write a review and I never write a review for anything. But I must say Instagram Revolutionized my life. Obviously it was me that did most of the work but the networking which clearly be significantly different if it wasn’t for social media platform like Instagram. I do tattoos for a living and all of my clientele comes from people who email me after seeing my page of Instagram . People from all mover the world get to see my work and know who I am . Instagram came out when I started tattooing and what a blessing that was .I've been able to network with other artists and announce to public when I’d be in different states doing a guest appearance at other shops . It’s important not to get obsessed with your like and followers but they should also keep you motivated to keep leveling up in whatever your presenting on Instagram . But anyway I just wanted to say a few years ago I decided to turn everything around in my life and when it came to getting into the tattoo industry Instagram had a huge impact on how I network my craft . ### Analysis: categories: Social Media, aspects: Networking, sentiments: Positive )))

### Review: title: Instagram helped make my career, content: I don’t know where this review is going to And who’s going to be reading it but it said if I wanted to write a review and I never write a review for anything. But I must say Instagram Revolutionized my life. Obviously it was me that did most of the work but the networking which clearly be significantly different if it wasn’t for social media platform like Instagram. I do tattoos for a living and all of my clientele comes from people who email me after seeing my page of Instagram . People from all mover the world get to see my work and know who I am . Instagram came out when I started tattooing and what a blessing that was .I've been able to network with other artists and announce to public when I’d be in different states doing a guest appearance at other shops . It’s important not to get obsessed with your like and followers but they should also keep you motivated to keep leveling up in whatever your presenting on Instagram . But anyway I just wanted to say a few years ago I decided to turn everything around in my life and when it came to getting into the tattoo industry Instagram had a huge impact on how I network my craft . ### Analysis: categories: (Social Media) aspects: (Networking) sentiments: (Positive) )))

Incredibly buggy

App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad.

App, App

Functionality, Convenience

Negative, Negative

App - Functionality - Negative, App - Convenience - Negative

### USER: Incredibly buggy: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### ASSISTANT: App - Functionality - Negative, App - Convenience - Negative )))

### Review: title: Incredibly buggy, content: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### Analysis: categories: App, App, aspects: Functionality, Convenience, sentiments: Negative, Negative )))

### Review: title: Incredibly buggy, content: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### Analysis: categories: (App, App) aspects: (Functionality, Convenience) sentiments: (Negative, Negative) )))

Kinda regret my purchase 😕

This language learning program is ok but not great in my opinion. I was going to purchase a year subscription in either Babbel or Duolingo. I watched some reviews and it seemed Babbel was the preferred choice. This is not my experience now that I’ve had time to use it. Whenever I have time to study I always reach for Duolingo first. I find Babbel very boring with little reward. Too many grammar lessons too soon when what you want is to start getting conversational asap. Duolingo takes that approach and you really feel as if you’re making progress. It’s also fun. Which Babbel is not. I also remember what I learn on Duolingo better than with Babbel. I honestly wish I could get my money back and get a Duolingo subscription. So I’m stuck with the free version of Duolingo or I cave in and also buy a subscription for that too. Not impressed at all with Babbel and I’m not recommending it to anyone.

Language Learning, Language Learning, Language Learning, Language Learning, Language Learning

Content, Gamification, Subscription, Progress, Subscription

Negative, Negative, Negative, Positive, Negative

Language Learning - Content - Negative, Language Learning - Gamification - Negative, Language Learning - Subscription - Negative, Language Learning - Progress - Positive, Language Learning - Subscription - Negative

### USER: Kinda regret my purchase 😕: This language learning program is ok but not great in my opinion. I was going to purchase a year subscription in either Babbel or Duolingo. I watched some reviews and it seemed Babbel was the preferred choice. This is not my experience now that I’ve had time to use it. Whenever I have time to study I always reach for Duolingo first. I find Babbel very boring with little reward. Too many grammar lessons too soon when what you want is to start getting conversational asap. Duolingo takes that approach and you really feel as if you’re making progress. It’s also fun. Which Babbel is not. I also remember what I learn on Duolingo better than with Babbel. I honestly wish I could get my money back and get a Duolingo subscription. So I’m stuck with the free version of Duolingo or I cave in and also buy a subscription for that too. Not impressed at all with Babbel and I’m not recommending it to anyone. ### ASSISTANT: Language Learning - Content - Negative, Language Learning - Gamification - Negative, Language Learning - Subscription - Negative, Language Learning - Progress - Positive, Language Learning - Subscription - Negative )))

### Review: title: Kinda regret my purchase 😕, content: This language learning program is ok but not great in my opinion. I was going to purchase a year subscription in either Babbel or Duolingo. I watched some reviews and it seemed Babbel was the preferred choice. This is not my experience now that I’ve had time to use it. Whenever I have time to study I always reach for Duolingo first. I find Babbel very boring with little reward. Too many grammar lessons too soon when what you want is to start getting conversational asap. Duolingo takes that approach and you really feel as if you’re making progress. It’s also fun. Which Babbel is not. I also remember what I learn on Duolingo better than with Babbel. I honestly wish I could get my money back and get a Duolingo subscription. So I’m stuck with the free version of Duolingo or I cave in and also buy a subscription for that too. Not impressed at all with Babbel and I’m not recommending it to anyone. ### Analysis: categories: Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, aspects: Content, Gamification, Subscription, Progress, Subscription, sentiments: Negative, Negative, Negative, Positive, Negative )))

### Review: title: Kinda regret my purchase 😕, content: This language learning program is ok but not great in my opinion. I was going to purchase a year subscription in either Babbel or Duolingo. I watched some reviews and it seemed Babbel was the preferred choice. This is not my experience now that I’ve had time to use it. Whenever I have time to study I always reach for Duolingo first. I find Babbel very boring with little reward. Too many grammar lessons too soon when what you want is to start getting conversational asap. Duolingo takes that approach and you really feel as if you’re making progress. It’s also fun. Which Babbel is not. I also remember what I learn on Duolingo better than with Babbel. I honestly wish I could get my money back and get a Duolingo subscription. So I’m stuck with the free version of Duolingo or I cave in and also buy a subscription for that too. Not impressed at all with Babbel and I’m not recommending it to anyone. ### Analysis: categories: (Language Learning, Language Learning, Language Learning, Language Learning, Language Learning) aspects: (Content, Gamification, Subscription, Progress, Subscription) sentiments: (Negative, Negative, Negative, Positive, Negative) )))

Instagram updates/algorithm

Instagram is a good app and all, yeah, but with all these updates, some of them are just stupid! Now when you go to a hashtag, it only shows top posts or recent top posts, this makes it harder for small creators or artists to get likes or views. I’m a small Instagram account, and getting likes and views is super hard for me since Instagram usually just chooses what they show us, just top reels or reels that have 1000+ likes. I haven’t seen any reels that have under 1000 likes, and I believe it’s really unfair for small content creators like artists, most artists on Instagram get hardly any likes because of the Instagram update and algorithm. It makes me mad that small artists go through hours and hours of drawing and get no likes, same with small editors or just any small account, it’s like it’s impossible to get followers unless you use the Instagram algorithm, and that’s still hard to do. It’s like the Instagram algorithm just changes every second and it’s like it’s impossible for us small accounts to get the attention we deserve! I hope Instagram gets better, Im just hoping this ends soon and all creators, specifically including small ones, get equal attention and that they make it easier for us small creators to get followers and likes.

App

Algorithm

Negative

App - Algorithm - Negative

### USER: Instagram updates/algorithm: Instagram is a good app and all, yeah, but with all these updates, some of them are just stupid! Now when you go to a hashtag, it only shows top posts or recent top posts, this makes it harder for small creators or artists to get likes or views. I’m a small Instagram account, and getting likes and views is super hard for me since Instagram usually just chooses what they show us, just top reels or reels that have 1000+ likes. I haven’t seen any reels that have under 1000 likes, and I believe it’s really unfair for small content creators like artists, most artists on Instagram get hardly any likes because of the Instagram update and algorithm. It makes me mad that small artists go through hours and hours of drawing and get no likes, same with small editors or just any small account, it’s like it’s impossible to get followers unless you use the Instagram algorithm, and that’s still hard to do. It’s like the Instagram algorithm just changes every second and it’s like it’s impossible for us small accounts to get the attention we deserve! I hope Instagram gets better, Im just hoping this ends soon and all creators, specifically including small ones, get equal attention and that they make it easier for us small creators to get followers and likes. ### ASSISTANT: App - Algorithm - Negative )))

### Review: title: Instagram updates/algorithm, content: Instagram is a good app and all, yeah, but with all these updates, some of them are just stupid! Now when you go to a hashtag, it only shows top posts or recent top posts, this makes it harder for small creators or artists to get likes or views. I’m a small Instagram account, and getting likes and views is super hard for me since Instagram usually just chooses what they show us, just top reels or reels that have 1000+ likes. I haven’t seen any reels that have under 1000 likes, and I believe it’s really unfair for small content creators like artists, most artists on Instagram get hardly any likes because of the Instagram update and algorithm. It makes me mad that small artists go through hours and hours of drawing and get no likes, same with small editors or just any small account, it’s like it’s impossible to get followers unless you use the Instagram algorithm, and that’s still hard to do. It’s like the Instagram algorithm just changes every second and it’s like it’s impossible for us small accounts to get the attention we deserve! I hope Instagram gets better, Im just hoping this ends soon and all creators, specifically including small ones, get equal attention and that they make it easier for us small creators to get followers and likes. ### Analysis: categories: App, aspects: Algorithm, sentiments: Negative )))

### Review: title: Instagram updates/algorithm, content: Instagram is a good app and all, yeah, but with all these updates, some of them are just stupid! Now when you go to a hashtag, it only shows top posts or recent top posts, this makes it harder for small creators or artists to get likes or views. I’m a small Instagram account, and getting likes and views is super hard for me since Instagram usually just chooses what they show us, just top reels or reels that have 1000+ likes. I haven’t seen any reels that have under 1000 likes, and I believe it’s really unfair for small content creators like artists, most artists on Instagram get hardly any likes because of the Instagram update and algorithm. It makes me mad that small artists go through hours and hours of drawing and get no likes, same with small editors or just any small account, it’s like it’s impossible to get followers unless you use the Instagram algorithm, and that’s still hard to do. It’s like the Instagram algorithm just changes every second and it’s like it’s impossible for us small accounts to get the attention we deserve! I hope Instagram gets better, Im just hoping this ends soon and all creators, specifically including small ones, get equal attention and that they make it easier for us small creators to get followers and likes. ### Analysis: categories: (App) aspects: (Algorithm) sentiments: (Negative) )))

It’s nice BUT...

I love Babbel it has worked well and tracked my progress well, I like that it stays organized. I have been using it for a few months and there are/were 2 problems I came across that were obnoxious to try and fix. The first one was that when I upgraded to premium only a few days later it asked me to buy premium again, this is concerning because premium can be expensive and you wonder “Where did my money go????”. The second one that I am currently trying to work through is it logged me out randomly completely out of nowhere! Last time I used Babbel was 3 days ago. It’s very common for apps to log you out if you haven’t use them in a long time, however this was not the case AND it’s very upsetting because I made a lot of progress.

App, App, App, App, App, App, App

Premium, Premium, Organization, Progress Tracking, Bug, Bug, Bug

Negative, Negative, Positive, Positive, Negative, Negative, Negative

App - Premium - Negative, App - Premium - Negative, App - Organization - Positive, App - Progress Tracking - Positive, App - Bug - Negative, App - Bug - Negative, App - Bug - Negative

### USER: It’s nice BUT...: I love Babbel it has worked well and tracked my progress well, I like that it stays organized. I have been using it for a few months and there are/were 2 problems I came across that were obnoxious to try and fix. The first one was that when I upgraded to premium only a few days later it asked me to buy premium again, this is concerning because premium can be expensive and you wonder “Where did my money go????”. The second one that I am currently trying to work through is it logged me out randomly completely out of nowhere! Last time I used Babbel was 3 days ago. It’s very common for apps to log you out if you haven’t use them in a long time, however this was not the case AND it’s very upsetting because I made a lot of progress. ### ASSISTANT: App - Premium - Negative, App - Premium - Negative, App - Organization - Positive, App - Progress Tracking - Positive, App - Bug - Negative, App - Bug - Negative, App - Bug - Negative )))

### Review: title: It’s nice BUT..., content: I love Babbel it has worked well and tracked my progress well, I like that it stays organized. I have been using it for a few months and there are/were 2 problems I came across that were obnoxious to try and fix. The first one was that when I upgraded to premium only a few days later it asked me to buy premium again, this is concerning because premium can be expensive and you wonder “Where did my money go????”. The second one that I am currently trying to work through is it logged me out randomly completely out of nowhere! Last time I used Babbel was 3 days ago. It’s very common for apps to log you out if you haven’t use them in a long time, however this was not the case AND it’s very upsetting because I made a lot of progress. ### Analysis: categories: App, App, App, App, App, App, App, aspects: Premium, Premium, Organization, Progress Tracking, Bug, Bug, Bug, sentiments: Negative, Negative, Positive, Positive, Negative, Negative, Negative )))

### Review: title: It’s nice BUT..., content: I love Babbel it has worked well and tracked my progress well, I like that it stays organized. I have been using it for a few months and there are/were 2 problems I came across that were obnoxious to try and fix. The first one was that when I upgraded to premium only a few days later it asked me to buy premium again, this is concerning because premium can be expensive and you wonder “Where did my money go????”. The second one that I am currently trying to work through is it logged me out randomly completely out of nowhere! Last time I used Babbel was 3 days ago. It’s very common for apps to log you out if you haven’t use them in a long time, however this was not the case AND it’s very upsetting because I made a lot of progress. ### Analysis: categories: (App, App, App, App, App, App, App) aspects: (Premium, Premium, Organization, Progress Tracking, Bug, Bug, Bug) sentiments: (Negative, Negative, Positive, Positive, Negative, Negative, Negative) )))

Wow... This is GREAT!

I don’t typically leave reviews. I use to play this game alone time ago and got to townhall 8. I lost all my progress because my device was broken and i didnt have the game backed up. I got back into it 6 months ago and I absolutely love it! All the new changes is what brought me back! It is so much fun! I use to feel like i had to spend money to get anywhere but now there are so many cool perks to speed things up and with the builder hall on the side you always have something to do! I pay for the season pass and the $4.99 a month is soooo worth it! It speeds things up so fast and you get so many perks! I dont like spending money on apps but this is %100 acceptable and worth it! I feel like before all this new stuff clash was kind of dying out and then boom!!! Blew my mind. This game is definitely going to be around alooong time if not forever! If you dont know if you should get back into it because your returning or a new player, do it! Its not too late! Once you get started you will have a blast! And I recommend getting in a clan or starting one! It also enhances the experience with so many perks and extra troops! This game is putting my iphone xs max to good use! LOOOVE IT!!! Cant say it enough..

Gameplay, Gameplay, Price, Gameplay

New changes, Builder base, Season pass, Clan

positive, positive, positive, positive

Gameplay - New changes - positive, Gameplay - Builder base - positive, Price - Season pass - positive, Gameplay - Clan - positive

### USER: Wow... This is GREAT!: I don’t typically leave reviews. I use to play this game alone time ago and got to townhall 8. I lost all my progress because my device was broken and i didnt have the game backed up. I got back into it 6 months ago and I absolutely love it! All the new changes is what brought me back! It is so much fun! I use to feel like i had to spend money to get anywhere but now there are so many cool perks to speed things up and with the builder hall on the side you always have something to do! I pay for the season pass and the $4.99 a month is soooo worth it! It speeds things up so fast and you get so many perks! I dont like spending money on apps but this is %100 acceptable and worth it! I feel like before all this new stuff clash was kind of dying out and then boom!!! Blew my mind. This game is definitely going to be around alooong time if not forever! If you dont know if you should get back into it because your returning or a new player, do it! Its not too late! Once you get started you will have a blast! And I recommend getting in a clan or starting one! It also enhances the experience with so many perks and extra troops! This game is putting my iphone xs max to good use! LOOOVE IT!!! Cant say it enough.. ### ASSISTANT: Gameplay - New changes - positive, Gameplay - Builder base - positive, Price - Season pass - positive, Gameplay - Clan - positive )))

### Review: title: Wow... This is GREAT!, content: I don’t typically leave reviews. I use to play this game alone time ago and got to townhall 8. I lost all my progress because my device was broken and i didnt have the game backed up. I got back into it 6 months ago and I absolutely love it! All the new changes is what brought me back! It is so much fun! I use to feel like i had to spend money to get anywhere but now there are so many cool perks to speed things up and with the builder hall on the side you always have something to do! I pay for the season pass and the $4.99 a month is soooo worth it! It speeds things up so fast and you get so many perks! I dont like spending money on apps but this is %100 acceptable and worth it! I feel like before all this new stuff clash was kind of dying out and then boom!!! Blew my mind. This game is definitely going to be around alooong time if not forever! If you dont know if you should get back into it because your returning or a new player, do it! Its not too late! Once you get started you will have a blast! And I recommend getting in a clan or starting one! It also enhances the experience with so many perks and extra troops! This game is putting my iphone xs max to good use! LOOOVE IT!!! Cant say it enough.. ### Analysis: categories: Gameplay, Gameplay, Price, Gameplay, aspects: New changes, Builder base, Season pass, Clan, sentiments: positive, positive, positive, positive )))

### Review: title: Wow... This is GREAT!, content: I don’t typically leave reviews. I use to play this game alone time ago and got to townhall 8. I lost all my progress because my device was broken and i didnt have the game backed up. I got back into it 6 months ago and I absolutely love it! All the new changes is what brought me back! It is so much fun! I use to feel like i had to spend money to get anywhere but now there are so many cool perks to speed things up and with the builder hall on the side you always have something to do! I pay for the season pass and the $4.99 a month is soooo worth it! It speeds things up so fast and you get so many perks! I dont like spending money on apps but this is %100 acceptable and worth it! I feel like before all this new stuff clash was kind of dying out and then boom!!! Blew my mind. This game is definitely going to be around alooong time if not forever! If you dont know if you should get back into it because your returning or a new player, do it! Its not too late! Once you get started you will have a blast! And I recommend getting in a clan or starting one! It also enhances the experience with so many perks and extra troops! This game is putting my iphone xs max to good use! LOOOVE IT!!! Cant say it enough.. ### Analysis: categories: (Gameplay, Gameplay, Price, Gameplay) aspects: (New changes, Builder base, Season pass, Clan) sentiments: (positive, positive, positive, positive) )))

Incredibly frustrating scheduling interface, no way to contact providers

There is no option to contact your provider if something comes up and you need to reschedule. The scheduling portion offers times and dates that aren’t actually available, and you have to wait til the provider responds with the fact that they aren’t available to pick a new date. In this case, it took me a WEEK to schedule an appointment, and by the time the provider and I finally figured something out I couldn’t get care for another two weeks. , , This is more on the provider, but I got no-showed twice in a row, which is horrendously unprofessional and additionally aggravating in that I cleared my schedule for the appointments. I wonder if the provider would have been able to let me know they weren’t going to make it if we could communicate via phone or email…, , I only rated it 2 stars because no one reads 1 star reviews.

App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality

Scheduling, Scheduling, Scheduling, Provider Communication, Provider No-Shows, Provider No-Shows

negative, negative, negative, negative, negative, negative

App Functionality - Scheduling - negative, App Functionality - Scheduling - negative, App Functionality - Scheduling - negative, App Functionality - Provider Communication - negative, App Functionality - Provider No-Shows - negative, App Functionality - Provider No-Shows - negative

### USER: Incredibly frustrating scheduling interface, no way to contact providers: There is no option to contact your provider if something comes up and you need to reschedule. The scheduling portion offers times and dates that aren’t actually available, and you have to wait til the provider responds with the fact that they aren’t available to pick a new date. In this case, it took me a WEEK to schedule an appointment, and by the time the provider and I finally figured something out I couldn’t get care for another two weeks. , , This is more on the provider, but I got no-showed twice in a row, which is horrendously unprofessional and additionally aggravating in that I cleared my schedule for the appointments. I wonder if the provider would have been able to let me know they weren’t going to make it if we could communicate via phone or email…, , I only rated it 2 stars because no one reads 1 star reviews. ### ASSISTANT: App Functionality - Scheduling - negative, App Functionality - Scheduling - negative, App Functionality - Scheduling - negative, App Functionality - Provider Communication - negative, App Functionality - Provider No-Shows - negative, App Functionality - Provider No-Shows - negative )))

### Review: title: Incredibly frustrating scheduling interface, no way to contact providers, content: There is no option to contact your provider if something comes up and you need to reschedule. The scheduling portion offers times and dates that aren’t actually available, and you have to wait til the provider responds with the fact that they aren’t available to pick a new date. In this case, it took me a WEEK to schedule an appointment, and by the time the provider and I finally figured something out I couldn’t get care for another two weeks. , , This is more on the provider, but I got no-showed twice in a row, which is horrendously unprofessional and additionally aggravating in that I cleared my schedule for the appointments. I wonder if the provider would have been able to let me know they weren’t going to make it if we could communicate via phone or email…, , I only rated it 2 stars because no one reads 1 star reviews. ### Analysis: categories: App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, aspects: Scheduling, Scheduling, Scheduling, Provider Communication, Provider No-Shows, Provider No-Shows, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: Incredibly frustrating scheduling interface, no way to contact providers, content: There is no option to contact your provider if something comes up and you need to reschedule. The scheduling portion offers times and dates that aren’t actually available, and you have to wait til the provider responds with the fact that they aren’t available to pick a new date. In this case, it took me a WEEK to schedule an appointment, and by the time the provider and I finally figured something out I couldn’t get care for another two weeks. , , This is more on the provider, but I got no-showed twice in a row, which is horrendously unprofessional and additionally aggravating in that I cleared my schedule for the appointments. I wonder if the provider would have been able to let me know they weren’t going to make it if we could communicate via phone or email…, , I only rated it 2 stars because no one reads 1 star reviews. ### Analysis: categories: (App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality) aspects: (Scheduling, Scheduling, Scheduling, Provider Communication, Provider No-Shows, Provider No-Shows) sentiments: (negative, negative, negative, negative, negative, negative) )))

Great customer service

We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion!

Customer service, Customer service, Customer service, App

Helpfulness, Personable, Knowledgebase, Utility

positive, positive, positive, positive

Customer service - Helpfulness - positive, Customer service - Personable - positive, Customer service - Knowledgebase - positive, App - Utility - positive

### USER: Great customer service: We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion! ### ASSISTANT: Customer service - Helpfulness - positive, Customer service - Personable - positive, Customer service - Knowledgebase - positive, App - Utility - positive )))

### Review: title: Great customer service, content: We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion! ### Analysis: categories: Customer service, Customer service, Customer service, App, aspects: Helpfulness, Personable, Knowledgebase, Utility, sentiments: positive, positive, positive, positive )))

### Review: title: Great customer service, content: We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion! ### Analysis: categories: (Customer service, Customer service, Customer service, App) aspects: (Helpfulness, Personable, Knowledgebase, Utility) sentiments: (positive, positive, positive, positive) )))

An aggravating problem

I love this game more than anything honestly it is a great way to spend some free time of my own and I’ve worked on it a lot since I was a kid, and I hate to say anything bad about the game because I enjoy it so much. However, I have played so many matches and attacks that have ruined the experience. Not me losing but half way through an attack or even at the end of one I will see the Wifi symbol appear so I expect it to be my own fault, but I would already have at least 60-70% cleared on an attack and whenever I get back on to check if my attack went through it’ll show I had 0% done to the base causing me to lose trophies and me being in Titans 1 going for legends it’s kind of a drastic drop. I have even seen this symbol whilst I am running off of personal data having 3-4 bars, I can understand connection issues but if I clear more than half of a base I would like to come back to that half of the base being my least of work and not given a zero percent raid when it’s more than obvious I did more. It’s really just un-enjoyable seeing that kind of loss.

Network

Connectivity

Negative

Network - Connectivity - Negative

### USER: An aggravating problem: I love this game more than anything honestly it is a great way to spend some free time of my own and I’ve worked on it a lot since I was a kid, and I hate to say anything bad about the game because I enjoy it so much. However, I have played so many matches and attacks that have ruined the experience. Not me losing but half way through an attack or even at the end of one I will see the Wifi symbol appear so I expect it to be my own fault, but I would already have at least 60-70% cleared on an attack and whenever I get back on to check if my attack went through it’ll show I had 0% done to the base causing me to lose trophies and me being in Titans 1 going for legends it’s kind of a drastic drop. I have even seen this symbol whilst I am running off of personal data having 3-4 bars, I can understand connection issues but if I clear more than half of a base I would like to come back to that half of the base being my least of work and not given a zero percent raid when it’s more than obvious I did more. It’s really just un-enjoyable seeing that kind of loss. ### ASSISTANT: Network - Connectivity - Negative )))

### Review: title: An aggravating problem, content: I love this game more than anything honestly it is a great way to spend some free time of my own and I’ve worked on it a lot since I was a kid, and I hate to say anything bad about the game because I enjoy it so much. However, I have played so many matches and attacks that have ruined the experience. Not me losing but half way through an attack or even at the end of one I will see the Wifi symbol appear so I expect it to be my own fault, but I would already have at least 60-70% cleared on an attack and whenever I get back on to check if my attack went through it’ll show I had 0% done to the base causing me to lose trophies and me being in Titans 1 going for legends it’s kind of a drastic drop. I have even seen this symbol whilst I am running off of personal data having 3-4 bars, I can understand connection issues but if I clear more than half of a base I would like to come back to that half of the base being my least of work and not given a zero percent raid when it’s more than obvious I did more. It’s really just un-enjoyable seeing that kind of loss. ### Analysis: categories: Network, aspects: Connectivity, sentiments: Negative )))

### Review: title: An aggravating problem, content: I love this game more than anything honestly it is a great way to spend some free time of my own and I’ve worked on it a lot since I was a kid, and I hate to say anything bad about the game because I enjoy it so much. However, I have played so many matches and attacks that have ruined the experience. Not me losing but half way through an attack or even at the end of one I will see the Wifi symbol appear so I expect it to be my own fault, but I would already have at least 60-70% cleared on an attack and whenever I get back on to check if my attack went through it’ll show I had 0% done to the base causing me to lose trophies and me being in Titans 1 going for legends it’s kind of a drastic drop. I have even seen this symbol whilst I am running off of personal data having 3-4 bars, I can understand connection issues but if I clear more than half of a base I would like to come back to that half of the base being my least of work and not given a zero percent raid when it’s more than obvious I did more. It’s really just un-enjoyable seeing that kind of loss. ### Analysis: categories: (Network) aspects: (Connectivity) sentiments: (Negative) )))

Love Teladoc

I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app.

Doctor, Doctor, Doctor, App, App, App

Care, Communication, Knowledge, Convenience, Efficiency, Overall

positive, positive, positive, positive, positive, positive

Doctor - Care - positive, Doctor - Communication - positive, Doctor - Knowledge - positive, App - Convenience - positive, App - Efficiency - positive, App - Overall - positive

### USER: Love Teladoc: I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app. ### ASSISTANT: Doctor - Care - positive, Doctor - Communication - positive, Doctor - Knowledge - positive, App - Convenience - positive, App - Efficiency - positive, App - Overall - positive )))

### Review: title: Love Teladoc, content: I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app. ### Analysis: categories: Doctor, Doctor, Doctor, App, App, App, aspects: Care, Communication, Knowledge, Convenience, Efficiency, Overall, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Love Teladoc, content: I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app. ### Analysis: categories: (Doctor, Doctor, Doctor, App, App, App) aspects: (Care, Communication, Knowledge, Convenience, Efficiency, Overall) sentiments: (positive, positive, positive, positive, positive, positive) )))

Subscribe and save issues

I only have one complaint about the app: subscribe and save has issues on and off. When I go to subscribe and save page, it shows a summary of my deliveries that are coming up. If I choose to “view details” and cancel a subscription, it cancels the subscription and goes back to the summary of upcoming deliveries, so I have to click on “view details” again. This is something that was fixed recently, and now it went back to the old way… Very frustrating. I have to cancel subscriptions on my laptop until this is fixed.

Functionality

Subscribe and Save

negative

Functionality - Subscribe and Save - negative

### USER: Subscribe and save issues: I only have one complaint about the app: subscribe and save has issues on and off. When I go to subscribe and save page, it shows a summary of my deliveries that are coming up. If I choose to “view details” and cancel a subscription, it cancels the subscription and goes back to the summary of upcoming deliveries, so I have to click on “view details” again. This is something that was fixed recently, and now it went back to the old way… Very frustrating. I have to cancel subscriptions on my laptop until this is fixed. ### ASSISTANT: Functionality - Subscribe and Save - negative )))

### Review: title: Subscribe and save issues, content: I only have one complaint about the app: subscribe and save has issues on and off. When I go to subscribe and save page, it shows a summary of my deliveries that are coming up. If I choose to “view details” and cancel a subscription, it cancels the subscription and goes back to the summary of upcoming deliveries, so I have to click on “view details” again. This is something that was fixed recently, and now it went back to the old way… Very frustrating. I have to cancel subscriptions on my laptop until this is fixed. ### Analysis: categories: Functionality, aspects: Subscribe and Save, sentiments: negative )))

### Review: title: Subscribe and save issues, content: I only have one complaint about the app: subscribe and save has issues on and off. When I go to subscribe and save page, it shows a summary of my deliveries that are coming up. If I choose to “view details” and cancel a subscription, it cancels the subscription and goes back to the summary of upcoming deliveries, so I have to click on “view details” again. This is something that was fixed recently, and now it went back to the old way… Very frustrating. I have to cancel subscriptions on my laptop until this is fixed. ### Analysis: categories: (Functionality) aspects: (Subscribe and Save) sentiments: (negative) )))

One start so it can be read

Not sure if this is a problem of iPhone or WhatsApp but there’s an issue that is so annoying. When reading iPhone notifications if you found a WhatsApp notification it doesn’t show if it was a call or a message (if you have show preview disabled). If you click the notification and it was call, then a callback is immediately placed and you don’t want to do that. There should be a way to show you on the iPhone notification if that WhatsApp notification was a call or a message. Hope somebody can pay attention to this. Thanks, , Update. , Apparently after the latest update the problem is not present.

Messaging

Notification

Negative

Messaging - Notification - Negative

### USER: One start so it can be read: Not sure if this is a problem of iPhone or WhatsApp but there’s an issue that is so annoying. When reading iPhone notifications if you found a WhatsApp notification it doesn’t show if it was a call or a message (if you have show preview disabled). If you click the notification and it was call, then a callback is immediately placed and you don’t want to do that. There should be a way to show you on the iPhone notification if that WhatsApp notification was a call or a message. Hope somebody can pay attention to this. Thanks, , Update. , Apparently after the latest update the problem is not present. ### ASSISTANT: Messaging - Notification - Negative )))

### Review: title: One start so it can be read, content: Not sure if this is a problem of iPhone or WhatsApp but there’s an issue that is so annoying. When reading iPhone notifications if you found a WhatsApp notification it doesn’t show if it was a call or a message (if you have show preview disabled). If you click the notification and it was call, then a callback is immediately placed and you don’t want to do that. There should be a way to show you on the iPhone notification if that WhatsApp notification was a call or a message. Hope somebody can pay attention to this. Thanks, , Update. , Apparently after the latest update the problem is not present. ### Analysis: categories: Messaging, aspects: Notification, sentiments: Negative )))

### Review: title: One start so it can be read, content: Not sure if this is a problem of iPhone or WhatsApp but there’s an issue that is so annoying. When reading iPhone notifications if you found a WhatsApp notification it doesn’t show if it was a call or a message (if you have show preview disabled). If you click the notification and it was call, then a callback is immediately placed and you don’t want to do that. There should be a way to show you on the iPhone notification if that WhatsApp notification was a call or a message. Hope somebody can pay attention to this. Thanks, , Update. , Apparently after the latest update the problem is not present. ### Analysis: categories: (Messaging) aspects: (Notification) sentiments: (Negative) )))

Very hit or miss

It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate.

Service

Physician expertise

negative

Service - Physician expertise - negative

### USER: Very hit or miss: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### ASSISTANT: Service - Physician expertise - negative )))

### Review: title: Very hit or miss, content: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### Analysis: categories: Service, aspects: Physician expertise, sentiments: negative )))

### Review: title: Very hit or miss, content: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### Analysis: categories: (Service) aspects: (Physician expertise) sentiments: (negative) )))

This app definitely doesn’t deserve 4.8 stars.

I appreciate that this app is centered around photos, because I’m a photographer. However, the app is constantly and randomly blocking my actions so I can’t use it properly. This is especially frustrating because there seems to be no real Instagram Support that you can reach. You can report problems, but I’ve never had a response from Instagram when I report an issue. I appreciate and enjoy the app but I hate that I can’t use it half of the time for no reason at all. The constant and random blocking doesn’t just happen to me, it happens to my friends and family, too! Makes me want to delete the app altogether because I can’t use it most of the time anyway. And there are “independent fact checkers” on the app that label the truth as misinformation and then they censor posts entirely to block you from reading the information. Even if the information IS false, I should be able to read it and make that decision myself! I don’t need an “independent fact checker” to “research” (aka provide one article from a non-credible source) and think for me! I really wish there was any alternative. As soon as an alternative becomes available to me, I will definitely switch over because I’m fed up with the information-censoring and horrible “customer service” at Instagram.

App, Features, Support, Support, Moderation, Moderation, Freedom of Information

General, Blocking, Responsiveness, Quality, Removal, Censorship, Censorship

Negative, Negative, Negative, Negative, Negative, Negative, Negative

App - Customer service - negative, App - Information - negative, App - Censorship - negative, App - Features - positive

### USER: This app definitely doesn’t deserve 4.8 stars.: I appreciate that this app is centered around photos, because I’m a photographer. However, the app is constantly and randomly blocking my actions so I can’t use it properly. This is especially frustrating because there seems to be no real Instagram Support that you can reach. You can report problems, but I’ve never had a response from Instagram when I report an issue. I appreciate and enjoy the app but I hate that I can’t use it half of the time for no reason at all. The constant and random blocking doesn’t just happen to me, it happens to my friends and family, too! Makes me want to delete the app altogether because I can’t use it most of the time anyway. And there are “independent fact checkers” on the app that label the truth as misinformation and then they censor posts entirely to block you from reading the information. Even if the information IS false, I should be able to read it and make that decision myself! I don’t need an “independent fact checker” to “research” (aka provide one article from a non-credible source) and think for me! I really wish there was any alternative. As soon as an alternative becomes available to me, I will definitely switch over because I’m fed up with the information-censoring and horrible “customer service” at Instagram. ### ASSISTANT: App - Customer service - negative, App - Information - negative, App - Censorship - negative, App - Features - positive )))

### Review: title: This app definitely doesn’t deserve 4.8 stars., content: I appreciate that this app is centered around photos, because I’m a photographer. However, the app is constantly and randomly blocking my actions so I can’t use it properly. This is especially frustrating because there seems to be no real Instagram Support that you can reach. You can report problems, but I’ve never had a response from Instagram when I report an issue. I appreciate and enjoy the app but I hate that I can’t use it half of the time for no reason at all. The constant and random blocking doesn’t just happen to me, it happens to my friends and family, too! Makes me want to delete the app altogether because I can’t use it most of the time anyway. And there are “independent fact checkers” on the app that label the truth as misinformation and then they censor posts entirely to block you from reading the information. Even if the information IS false, I should be able to read it and make that decision myself! I don’t need an “independent fact checker” to “research” (aka provide one article from a non-credible source) and think for me! I really wish there was any alternative. As soon as an alternative becomes available to me, I will definitely switch over because I’m fed up with the information-censoring and horrible “customer service” at Instagram. ### Analysis: categories: App, Features, Support, Support, Moderation, Moderation, Freedom of Information, aspects: General, Blocking, Responsiveness, Quality, Removal, Censorship, Censorship, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: This app definitely doesn’t deserve 4.8 stars., content: I appreciate that this app is centered around photos, because I’m a photographer. However, the app is constantly and randomly blocking my actions so I can’t use it properly. This is especially frustrating because there seems to be no real Instagram Support that you can reach. You can report problems, but I’ve never had a response from Instagram when I report an issue. I appreciate and enjoy the app but I hate that I can’t use it half of the time for no reason at all. The constant and random blocking doesn’t just happen to me, it happens to my friends and family, too! Makes me want to delete the app altogether because I can’t use it most of the time anyway. And there are “independent fact checkers” on the app that label the truth as misinformation and then they censor posts entirely to block you from reading the information. Even if the information IS false, I should be able to read it and make that decision myself! I don’t need an “independent fact checker” to “research” (aka provide one article from a non-credible source) and think for me! I really wish there was any alternative. As soon as an alternative becomes available to me, I will definitely switch over because I’m fed up with the information-censoring and horrible “customer service” at Instagram. ### Analysis: categories: (App, Features, Support, Support, Moderation, Moderation, Freedom of Information) aspects: (General, Blocking, Responsiveness, Quality, Removal, Censorship, Censorship) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

It’s good but a bad flaw

I love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess

Gameplay, Gameplay, Account Management

Fun, Addiction, Account Recovery

Positive, Positive, Negative

Gameplay - Fun - Positive, Gameplay - Addiction - Positive, Account Management - Account Recovery - Negative

### USER: It’s good but a bad flaw: I love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess ### ASSISTANT: Gameplay - Fun - Positive, Gameplay - Addiction - Positive, Account Management - Account Recovery - Negative )))

### Review: title: It’s good but a bad flaw, content: I love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess ### Analysis: categories: Gameplay, Gameplay, Account Management, aspects: Fun, Addiction, Account Recovery, sentiments: Positive, Positive, Negative )))

### Review: title: It’s good but a bad flaw, content: I love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess ### Analysis: categories: (Gameplay, Gameplay, Account Management) aspects: (Fun, Addiction, Account Recovery) sentiments: (Positive, Positive, Negative) )))

Stay away, Horrible App and service.

Bad App (Technically) they make it hard to reach them but easy to book a visit and pay $$$, , The doctors are the worst ever, the cancel the visit in the last minute and you can't do anything, the staff are the worst they try to calm you with soft words but the don't help convey your message. , , My personal experience, doctors canceled my visit twice in the last minutes with no reasons nor apology. Last visit canceled the doctor suggested different time I tried to book that time but the app won't let me after sometime the app errored out saying the doctor doesn't have available time till 2 weeks from my last appointment. , , Good luck with complaining, they completely ignored my emails, I tried to call them they lied, finally I complained via the third party (Ethicspoint) but it has been more that 50 days and I didn't hear back. , , Since 50 days and after 2 visits (fully charged $$$) I can't get a report to submit it to my employer. I sent email to the doctor, the teladoc management and Ethicspoint and called many times. , , Stay away is my advice you will never get help nor enjoy the poorly designed and maintained App and good luck with complaining after they get paid.

App, App, App, Doctor, Doctor, Staff, Staff

Service, Design, Maintainence, Service, Punctuality, Attitude, Helpfulness

negative, negative, negative, negative, negative, negative, negative

App - Service - negative, App - Design - negative, App - Maintainence - negative, Doctor - Service - negative, Doctor - Punctuality - negative, Staff - Attitude - negative, Staff - Helpfulness - negative

### USER: Stay away, Horrible App and service.: Bad App (Technically) they make it hard to reach them but easy to book a visit and pay $$$, , The doctors are the worst ever, the cancel the visit in the last minute and you can't do anything, the staff are the worst they try to calm you with soft words but the don't help convey your message. , , My personal experience, doctors canceled my visit twice in the last minutes with no reasons nor apology. Last visit canceled the doctor suggested different time I tried to book that time but the app won't let me after sometime the app errored out saying the doctor doesn't have available time till 2 weeks from my last appointment. , , Good luck with complaining, they completely ignored my emails, I tried to call them they lied, finally I complained via the third party (Ethicspoint) but it has been more that 50 days and I didn't hear back. , , Since 50 days and after 2 visits (fully charged $$$) I can't get a report to submit it to my employer. I sent email to the doctor, the teladoc management and Ethicspoint and called many times. , , Stay away is my advice you will never get help nor enjoy the poorly designed and maintained App and good luck with complaining after they get paid. ### ASSISTANT: App - Service - negative, App - Design - negative, App - Maintainence - negative, Doctor - Service - negative, Doctor - Punctuality - negative, Staff - Attitude - negative, Staff - Helpfulness - negative )))

### Review: title: Stay away, Horrible App and service., content: Bad App (Technically) they make it hard to reach them but easy to book a visit and pay $$$, , The doctors are the worst ever, the cancel the visit in the last minute and you can't do anything, the staff are the worst they try to calm you with soft words but the don't help convey your message. , , My personal experience, doctors canceled my visit twice in the last minutes with no reasons nor apology. Last visit canceled the doctor suggested different time I tried to book that time but the app won't let me after sometime the app errored out saying the doctor doesn't have available time till 2 weeks from my last appointment. , , Good luck with complaining, they completely ignored my emails, I tried to call them they lied, finally I complained via the third party (Ethicspoint) but it has been more that 50 days and I didn't hear back. , , Since 50 days and after 2 visits (fully charged $$$) I can't get a report to submit it to my employer. I sent email to the doctor, the teladoc management and Ethicspoint and called many times. , , Stay away is my advice you will never get help nor enjoy the poorly designed and maintained App and good luck with complaining after they get paid. ### Analysis: categories: App, App, App, Doctor, Doctor, Staff, Staff, aspects: Service, Design, Maintainence, Service, Punctuality, Attitude, Helpfulness, sentiments: negative, negative, negative, negative, negative, negative, negative )))

### Review: title: Stay away, Horrible App and service., content: Bad App (Technically) they make it hard to reach them but easy to book a visit and pay $$$, , The doctors are the worst ever, the cancel the visit in the last minute and you can't do anything, the staff are the worst they try to calm you with soft words but the don't help convey your message. , , My personal experience, doctors canceled my visit twice in the last minutes with no reasons nor apology. Last visit canceled the doctor suggested different time I tried to book that time but the app won't let me after sometime the app errored out saying the doctor doesn't have available time till 2 weeks from my last appointment. , , Good luck with complaining, they completely ignored my emails, I tried to call them they lied, finally I complained via the third party (Ethicspoint) but it has been more that 50 days and I didn't hear back. , , Since 50 days and after 2 visits (fully charged $$$) I can't get a report to submit it to my employer. I sent email to the doctor, the teladoc management and Ethicspoint and called many times. , , Stay away is my advice you will never get help nor enjoy the poorly designed and maintained App and good luck with complaining after they get paid. ### Analysis: categories: (App, App, App, Doctor, Doctor, Staff, Staff) aspects: (Service, Design, Maintainence, Service, Punctuality, Attitude, Helpfulness) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))

Review of WhatsApp:

I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate.

Communication

Account

negative

Communication - Account - negative

### USER: Review of WhatsApp:: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### ASSISTANT: Communication - Account - negative )))

### Review: title: Review of WhatsApp:, content: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### Analysis: categories: Communication, aspects: Account, sentiments: negative )))

### Review: title: Review of WhatsApp:, content: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### Analysis: categories: (Communication) aspects: (Account) sentiments: (negative) )))

Clan castles don’t let out all their troops.

So in war attacks at the level I’m at tends to get frustrating when things don’t go according to plan. For one when I pull an opponents cc and only a balloon comes out then I proceed with my attack and my opponents dragon finally gets lured out after it’s too late and ruins my attack. This has happened to me countless times and it’s frustrating to say the least. Once a troop gets writhing the range of the Clan Castle it should pull all troops the opponents clan castle troops can attack. But when I send in a giant and only pull a balloon instead of both the loon and dragon when they can both attack the giant makes no sense to me. I understand if I lure with a dragon and the loons don’t get pulled but this literally makes no sense. So this attack has costed us our war and my Clan agrees in confusion that both the cc troops should have been pulled and thus ruining my attack and ending our war since I couldn’t get us out last stars. This is frustrating please do what you can to fix that.

Strategy

All troops pulled from Clan Castle upon one troop entering range

Negative

Strategy - All troops pulled from Clan Castle upon one troop entering range - Negative

### USER: Clan castles don’t let out all their troops.: So in war attacks at the level I’m at tends to get frustrating when things don’t go according to plan. For one when I pull an opponents cc and only a balloon comes out then I proceed with my attack and my opponents dragon finally gets lured out after it’s too late and ruins my attack. This has happened to me countless times and it’s frustrating to say the least. Once a troop gets writhing the range of the Clan Castle it should pull all troops the opponents clan castle troops can attack. But when I send in a giant and only pull a balloon instead of both the loon and dragon when they can both attack the giant makes no sense to me. I understand if I lure with a dragon and the loons don’t get pulled but this literally makes no sense. So this attack has costed us our war and my Clan agrees in confusion that both the cc troops should have been pulled and thus ruining my attack and ending our war since I couldn’t get us out last stars. This is frustrating please do what you can to fix that. ### ASSISTANT: Strategy - All troops pulled from Clan Castle upon one troop entering range - Negative )))

### Review: title: Clan castles don’t let out all their troops., content: So in war attacks at the level I’m at tends to get frustrating when things don’t go according to plan. For one when I pull an opponents cc and only a balloon comes out then I proceed with my attack and my opponents dragon finally gets lured out after it’s too late and ruins my attack. This has happened to me countless times and it’s frustrating to say the least. Once a troop gets writhing the range of the Clan Castle it should pull all troops the opponents clan castle troops can attack. But when I send in a giant and only pull a balloon instead of both the loon and dragon when they can both attack the giant makes no sense to me. I understand if I lure with a dragon and the loons don’t get pulled but this literally makes no sense. So this attack has costed us our war and my Clan agrees in confusion that both the cc troops should have been pulled and thus ruining my attack and ending our war since I couldn’t get us out last stars. This is frustrating please do what you can to fix that. ### Analysis: categories: Strategy, aspects: All troops pulled from Clan Castle upon one troop entering range, sentiments: Negative )))

### Review: title: Clan castles don’t let out all their troops., content: So in war attacks at the level I’m at tends to get frustrating when things don’t go according to plan. For one when I pull an opponents cc and only a balloon comes out then I proceed with my attack and my opponents dragon finally gets lured out after it’s too late and ruins my attack. This has happened to me countless times and it’s frustrating to say the least. Once a troop gets writhing the range of the Clan Castle it should pull all troops the opponents clan castle troops can attack. But when I send in a giant and only pull a balloon instead of both the loon and dragon when they can both attack the giant makes no sense to me. I understand if I lure with a dragon and the loons don’t get pulled but this literally makes no sense. So this attack has costed us our war and my Clan agrees in confusion that both the cc troops should have been pulled and thus ruining my attack and ending our war since I couldn’t get us out last stars. This is frustrating please do what you can to fix that. ### Analysis: categories: (Strategy) aspects: (All troops pulled from Clan Castle upon one troop entering range) sentiments: (Negative) )))

DeleteAmazon app until they fix

First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways.

App, App, App, App

Layout, Menu Navigation, Search Functionality, Customization

Negative, Negative, Negative, Negative

App - Layout - Negative, App - Menu Navigation - Negative, App - Search Functionality - Negative, App - Customization - Negative

### USER: DeleteAmazon app until they fix: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### ASSISTANT: App - Layout - Negative, App - Menu Navigation - Negative, App - Search Functionality - Negative, App - Customization - Negative )))

### Review: title: DeleteAmazon app until they fix, content: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### Analysis: categories: App, App, App, App, aspects: Layout, Menu Navigation, Search Functionality, Customization, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: DeleteAmazon app until they fix, content: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### Analysis: categories: (App, App, App, App) aspects: (Layout, Menu Navigation, Search Functionality, Customization) sentiments: (Negative, Negative, Negative, Negative) )))

100 percent real

I been pushing through these courses and I like how it was set up gives you a set of words and than you work through them but set it as beginner the basics are well needed here. The app is already trying to have my typing full sentences but I don’t know how to spell half the words. It’s a too many like stops that I have to do because I don’t remember how it’s spelled and we don’t cover the simple things long enough to remember and store it in general. I would live to continue using this app buts I don’t even know how I’m suppose to keep going when I’m just pushing done to know the answer because of 1 a word popped up that wasn’t ever explained at all or 2 I don’t spell the word correctly also idk how to spell countries get docked for that. Go slow or else your going to be so confused. I am.

Education, Education, Education

Content Difficulty, Complexity, Accessibility

Negative, Negative, Negative

Education - Content Difficulty - Negative, Education - Complexity - Negative, Education - Accessibility - Negative

### USER: 100 percent real: I been pushing through these courses and I like how it was set up gives you a set of words and than you work through them but set it as beginner the basics are well needed here. The app is already trying to have my typing full sentences but I don’t know how to spell half the words. It’s a too many like stops that I have to do because I don’t remember how it’s spelled and we don’t cover the simple things long enough to remember and store it in general. I would live to continue using this app buts I don’t even know how I’m suppose to keep going when I’m just pushing done to know the answer because of 1 a word popped up that wasn’t ever explained at all or 2 I don’t spell the word correctly also idk how to spell countries get docked for that. Go slow or else your going to be so confused. I am. ### ASSISTANT: Education - Content Difficulty - Negative, Education - Complexity - Negative, Education - Accessibility - Negative )))

### Review: title: 100 percent real, content: I been pushing through these courses and I like how it was set up gives you a set of words and than you work through them but set it as beginner the basics are well needed here. The app is already trying to have my typing full sentences but I don’t know how to spell half the words. It’s a too many like stops that I have to do because I don’t remember how it’s spelled and we don’t cover the simple things long enough to remember and store it in general. I would live to continue using this app buts I don’t even know how I’m suppose to keep going when I’m just pushing done to know the answer because of 1 a word popped up that wasn’t ever explained at all or 2 I don’t spell the word correctly also idk how to spell countries get docked for that. Go slow or else your going to be so confused. I am. ### Analysis: categories: Education, Education, Education, aspects: Content Difficulty, Complexity, Accessibility, sentiments: Negative, Negative, Negative )))

### Review: title: 100 percent real, content: I been pushing through these courses and I like how it was set up gives you a set of words and than you work through them but set it as beginner the basics are well needed here. The app is already trying to have my typing full sentences but I don’t know how to spell half the words. It’s a too many like stops that I have to do because I don’t remember how it’s spelled and we don’t cover the simple things long enough to remember and store it in general. I would live to continue using this app buts I don’t even know how I’m suppose to keep going when I’m just pushing done to know the answer because of 1 a word popped up that wasn’t ever explained at all or 2 I don’t spell the word correctly also idk how to spell countries get docked for that. Go slow or else your going to be so confused. I am. ### Analysis: categories: (Education, Education, Education) aspects: (Content Difficulty, Complexity, Accessibility) sentiments: (Negative, Negative, Negative) )))

Excuse notes

In the event that you're sick and are unable to call in the day you call out be prepared to be lied to by a doctor that they will back date and cover all the days you're out on the excuse note. I wasn't able to call in because I unfortunately got extremely sick so I called in when I felt better, doctor said he would write those previous days in. When the note came in he didn't do that and only gave me one day, then asked to fix this issue since the doctor said he would explicitly do it, teledoc customer service said they wouldn't do anything for me either so now I'm out a valid reason for my sickness and got in trouble with work. Thanks teledoc this is the last time I use your terrible service.

Healthcare, Healthcare

Service, Customer service

negative, negative

Healthcare - Service - negative, Healthcare - Customer service - negative

### USER: Excuse notes: In the event that you're sick and are unable to call in the day you call out be prepared to be lied to by a doctor that they will back date and cover all the days you're out on the excuse note. I wasn't able to call in because I unfortunately got extremely sick so I called in when I felt better, doctor said he would write those previous days in. When the note came in he didn't do that and only gave me one day, then asked to fix this issue since the doctor said he would explicitly do it, teledoc customer service said they wouldn't do anything for me either so now I'm out a valid reason for my sickness and got in trouble with work. Thanks teledoc this is the last time I use your terrible service. ### ASSISTANT: Healthcare - Service - negative, Healthcare - Customer service - negative )))

### Review: title: Excuse notes, content: In the event that you're sick and are unable to call in the day you call out be prepared to be lied to by a doctor that they will back date and cover all the days you're out on the excuse note. I wasn't able to call in because I unfortunately got extremely sick so I called in when I felt better, doctor said he would write those previous days in. When the note came in he didn't do that and only gave me one day, then asked to fix this issue since the doctor said he would explicitly do it, teledoc customer service said they wouldn't do anything for me either so now I'm out a valid reason for my sickness and got in trouble with work. Thanks teledoc this is the last time I use your terrible service. ### Analysis: categories: Healthcare, Healthcare, aspects: Service, Customer service, sentiments: negative, negative )))

### Review: title: Excuse notes, content: In the event that you're sick and are unable to call in the day you call out be prepared to be lied to by a doctor that they will back date and cover all the days you're out on the excuse note. I wasn't able to call in because I unfortunately got extremely sick so I called in when I felt better, doctor said he would write those previous days in. When the note came in he didn't do that and only gave me one day, then asked to fix this issue since the doctor said he would explicitly do it, teledoc customer service said they wouldn't do anything for me either so now I'm out a valid reason for my sickness and got in trouble with work. Thanks teledoc this is the last time I use your terrible service. ### Analysis: categories: (Healthcare, Healthcare) aspects: (Service, Customer service) sentiments: (negative, negative) )))

Wishes

I have loved this game for years and still do!! I play it everyday and I will do for a long time. But there are still some flaws about it. , BUILDER HUTS... I wish that you could be able to power up the builder huts so that you could get double the amount of builders but it would cost a bit more than powering up collectors. Or you could just make it so we can level them up to a max of like 2 or 3. , ARMYS FIGHT BACK... I wish that when someone attacks you that 1/2 of your army would fight back, or even 1/4 if you will. It would make the game more of a challenge and you wouldn’t always lose so much trophies and gold/elixir/dark elixir., , DARK ELIXIR AND COLLECTOR.... My one pet peeve about this game is how freaking hard it is to get the Dark Elixir! I wish that you could make it so that the Dark Elixir is much more easy to get. I am finding myself 9/10 times losing it then gaining it. I am always frustrated because it will take me 15 billion years to get the Barbarian king and eventually after that, the archer queen and Warden... It is a process that you need to fix!

Gameplay, Gameplay, Gameplay

Builder Huts, Army Fightback, Dark Elixir Collection

Negative, Negative, Negative

Gameplay - Builder Huts - Negative, Gameplay - Army Fightback - Negative, Gameplay - Dark Elixir Collection - Negative

### USER: Wishes: I have loved this game for years and still do!! I play it everyday and I will do for a long time. But there are still some flaws about it. , BUILDER HUTS... I wish that you could be able to power up the builder huts so that you could get double the amount of builders but it would cost a bit more than powering up collectors. Or you could just make it so we can level them up to a max of like 2 or 3. , ARMYS FIGHT BACK... I wish that when someone attacks you that 1/2 of your army would fight back, or even 1/4 if you will. It would make the game more of a challenge and you wouldn’t always lose so much trophies and gold/elixir/dark elixir., , DARK ELIXIR AND COLLECTOR.... My one pet peeve about this game is how freaking hard it is to get the Dark Elixir! I wish that you could make it so that the Dark Elixir is much more easy to get. I am finding myself 9/10 times losing it then gaining it. I am always frustrated because it will take me 15 billion years to get the Barbarian king and eventually after that, the archer queen and Warden... It is a process that you need to fix! ### ASSISTANT: Gameplay - Builder Huts - Negative, Gameplay - Army Fightback - Negative, Gameplay - Dark Elixir Collection - Negative )))

### Review: title: Wishes, content: I have loved this game for years and still do!! I play it everyday and I will do for a long time. But there are still some flaws about it. , BUILDER HUTS... I wish that you could be able to power up the builder huts so that you could get double the amount of builders but it would cost a bit more than powering up collectors. Or you could just make it so we can level them up to a max of like 2 or 3. , ARMYS FIGHT BACK... I wish that when someone attacks you that 1/2 of your army would fight back, or even 1/4 if you will. It would make the game more of a challenge and you wouldn’t always lose so much trophies and gold/elixir/dark elixir., , DARK ELIXIR AND COLLECTOR.... My one pet peeve about this game is how freaking hard it is to get the Dark Elixir! I wish that you could make it so that the Dark Elixir is much more easy to get. I am finding myself 9/10 times losing it then gaining it. I am always frustrated because it will take me 15 billion years to get the Barbarian king and eventually after that, the archer queen and Warden... It is a process that you need to fix! ### Analysis: categories: Gameplay, Gameplay, Gameplay, aspects: Builder Huts, Army Fightback, Dark Elixir Collection, sentiments: Negative, Negative, Negative )))

### Review: title: Wishes, content: I have loved this game for years and still do!! I play it everyday and I will do for a long time. But there are still some flaws about it. , BUILDER HUTS... I wish that you could be able to power up the builder huts so that you could get double the amount of builders but it would cost a bit more than powering up collectors. Or you could just make it so we can level them up to a max of like 2 or 3. , ARMYS FIGHT BACK... I wish that when someone attacks you that 1/2 of your army would fight back, or even 1/4 if you will. It would make the game more of a challenge and you wouldn’t always lose so much trophies and gold/elixir/dark elixir., , DARK ELIXIR AND COLLECTOR.... My one pet peeve about this game is how freaking hard it is to get the Dark Elixir! I wish that you could make it so that the Dark Elixir is much more easy to get. I am finding myself 9/10 times losing it then gaining it. I am always frustrated because it will take me 15 billion years to get the Barbarian king and eventually after that, the archer queen and Warden... It is a process that you need to fix! ### Analysis: categories: (Gameplay, Gameplay, Gameplay) aspects: (Builder Huts, Army Fightback, Dark Elixir Collection) sentiments: (Negative, Negative, Negative) )))

Horrible. Used to be good. Now overloaded.

This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience.

Telehealth

Wait times

negative

Telehealth - Wait times - negative

### USER: Horrible. Used to be good. Now overloaded.: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### ASSISTANT: Telehealth - Wait times - negative )))

### Review: title: Horrible. Used to be good. Now overloaded., content: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### Analysis: categories: Telehealth, aspects: Wait times, sentiments: negative )))

### Review: title: Horrible. Used to be good. Now overloaded., content: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### Analysis: categories: (Telehealth) aspects: (Wait times) sentiments: (negative) )))

Meh

The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor.

Communication, Communication, Prescription, Prescription, Overall

responsiveness, correctness, duration, purpose, usefulness

negative, negative, negative, negative, negative

Communication - responsiveness - negative, Communication - correctness - negative, Prescription - duration - negative, Prescription - purpose - negative, Overall - usefulness - negative

### USER: Meh: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### ASSISTANT: Communication - responsiveness - negative, Communication - correctness - negative, Prescription - duration - negative, Prescription - purpose - negative, Overall - usefulness - negative )))

### Review: title: Meh, content: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### Analysis: categories: Communication, Communication, Prescription, Prescription, Overall, aspects: responsiveness, correctness, duration, purpose, usefulness, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Meh, content: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### Analysis: categories: (Communication, Communication, Prescription, Prescription, Overall) aspects: (responsiveness, correctness, duration, purpose, usefulness) sentiments: (negative, negative, negative, negative, negative) )))

Ugh, stop taking features we like.

First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?!

App-Interface

star_ratings

negative

App-Interface - star_ratings - negative

### USER: Ugh, stop taking features we like.: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### ASSISTANT: App-Interface - star_ratings - negative )))

### Review: title: Ugh, stop taking features we like., content: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### Analysis: categories: App-Interface, aspects: star_ratings, sentiments: negative )))

### Review: title: Ugh, stop taking features we like., content: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### Analysis: categories: (App-Interface) aspects: (star_ratings) sentiments: (negative) )))

I Started in 2012, Recently Retired

I played religiously for many years. My first base was built in 2012 and then I started a new one and maxed it to town hall 12 (when that was the max town hall). Clash of Clans was a part of my childhood, teenage years, and some of my adult life. , , I just could not find the will-power to want to keep going. I still remember the town hall 12 update and remember wanting that so bad! So, alas, at town hall 12 I decided to retire the game. , , Here’s some things that really started to get to me… the gold pass and wait times. , , I bought the gold pass for about 5 months straight (you are welcome, SuperCell!) After a while, it was simply an expense I did not want to have to commit to. Now, here I was, no gold pass and extended wait times. Ugh, like c’mon? 14 days for a cannon to upgrade at town hall 12? It was getting old. It was too much of a grind… the game felt like it had become pay-to-win, or wait forever and get way far behind everyone with a gold pass. , , Anyways, the game had everything I enjoyed. I loved strategy, base-design, and socializing with friends/clan mates. It could be your best mobile game. , , Just be aware that around town hall 10 or so, the game upgrades take way too long unless you have Gold pass. , , Good luck, , DarthDill

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Wait Times, Strategy, Base Design, Socialization, Pay2Win

Negative, Positive, Positive, Positive, Negative

Gameplay - Wait Times - Negative, Gameplay - Strategy - Positive, Gameplay - Base Design - Positive, Gameplay - Socialization - Positive, Gameplay - Pay2Win - Negative

### USER: I Started in 2012, Recently Retired: I played religiously for many years. My first base was built in 2012 and then I started a new one and maxed it to town hall 12 (when that was the max town hall). Clash of Clans was a part of my childhood, teenage years, and some of my adult life. , , I just could not find the will-power to want to keep going. I still remember the town hall 12 update and remember wanting that so bad! So, alas, at town hall 12 I decided to retire the game. , , Here’s some things that really started to get to me… the gold pass and wait times. , , I bought the gold pass for about 5 months straight (you are welcome, SuperCell!) After a while, it was simply an expense I did not want to have to commit to. Now, here I was, no gold pass and extended wait times. Ugh, like c’mon? 14 days for a cannon to upgrade at town hall 12? It was getting old. It was too much of a grind… the game felt like it had become pay-to-win, or wait forever and get way far behind everyone with a gold pass. , , Anyways, the game had everything I enjoyed. I loved strategy, base-design, and socializing with friends/clan mates. It could be your best mobile game. , , Just be aware that around town hall 10 or so, the game upgrades take way too long unless you have Gold pass. , , Good luck, , DarthDill ### ASSISTANT: Gameplay - Wait Times - Negative, Gameplay - Strategy - Positive, Gameplay - Base Design - Positive, Gameplay - Socialization - Positive, Gameplay - Pay2Win - Negative )))

### Review: title: I Started in 2012, Recently Retired, content: I played religiously for many years. My first base was built in 2012 and then I started a new one and maxed it to town hall 12 (when that was the max town hall). Clash of Clans was a part of my childhood, teenage years, and some of my adult life. , , I just could not find the will-power to want to keep going. I still remember the town hall 12 update and remember wanting that so bad! So, alas, at town hall 12 I decided to retire the game. , , Here’s some things that really started to get to me… the gold pass and wait times. , , I bought the gold pass for about 5 months straight (you are welcome, SuperCell!) After a while, it was simply an expense I did not want to have to commit to. Now, here I was, no gold pass and extended wait times. Ugh, like c’mon? 14 days for a cannon to upgrade at town hall 12? It was getting old. It was too much of a grind… the game felt like it had become pay-to-win, or wait forever and get way far behind everyone with a gold pass. , , Anyways, the game had everything I enjoyed. I loved strategy, base-design, and socializing with friends/clan mates. It could be your best mobile game. , , Just be aware that around town hall 10 or so, the game upgrades take way too long unless you have Gold pass. , , Good luck, , DarthDill ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Wait Times, Strategy, Base Design, Socialization, Pay2Win, sentiments: Negative, Positive, Positive, Positive, Negative )))

### Review: title: I Started in 2012, Recently Retired, content: I played religiously for many years. My first base was built in 2012 and then I started a new one and maxed it to town hall 12 (when that was the max town hall). Clash of Clans was a part of my childhood, teenage years, and some of my adult life. , , I just could not find the will-power to want to keep going. I still remember the town hall 12 update and remember wanting that so bad! So, alas, at town hall 12 I decided to retire the game. , , Here’s some things that really started to get to me… the gold pass and wait times. , , I bought the gold pass for about 5 months straight (you are welcome, SuperCell!) After a while, it was simply an expense I did not want to have to commit to. Now, here I was, no gold pass and extended wait times. Ugh, like c’mon? 14 days for a cannon to upgrade at town hall 12? It was getting old. It was too much of a grind… the game felt like it had become pay-to-win, or wait forever and get way far behind everyone with a gold pass. , , Anyways, the game had everything I enjoyed. I loved strategy, base-design, and socializing with friends/clan mates. It could be your best mobile game. , , Just be aware that around town hall 10 or so, the game upgrades take way too long unless you have Gold pass. , , Good luck, , DarthDill ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Wait Times, Strategy, Base Design, Socialization, Pay2Win) sentiments: (Negative, Positive, Positive, Positive, Negative) )))

Instagram

The app is cool and all nothing bad to say about the app itself. However it’s more of the people and other accounts that are on it i been on instagram for a couple of years then deleted my old account cuz i need a break form social media all together i reinstalled it maybe 2 weeks ago made a new account for a fresh start of course i got followed by fake accounts and scammers either trying to use me or ask me for money so i since i had so many of them i decided to unfollow them so that why i could enjoy the app without being bother by all that however i been having issues with my account won’t load anything I can’t load or chat with anything on it and don’t know why I would like to use the app for my friends and family but not if I have to make a new account so yea overall the app is interesting and a cool and good way to keep in touch with loved ones and met new people im just having a error or loading issues that I want to figure out so i know why it’s acting the way it is so if I lost me account or if it’s just a app problem

Social, App, App, App, App

Scammers, Loading, Overall, Social media, Features

negative, negative, positive, negative, negative

Social - Scammers - negative, App - Loading - negative, Social - Fake accounts - negative, App - Overall - positive, Social - Loved ones - positive

### USER: Instagram: The app is cool and all nothing bad to say about the app itself. However it’s more of the people and other accounts that are on it i been on instagram for a couple of years then deleted my old account cuz i need a break form social media all together i reinstalled it maybe 2 weeks ago made a new account for a fresh start of course i got followed by fake accounts and scammers either trying to use me or ask me for money so i since i had so many of them i decided to unfollow them so that why i could enjoy the app without being bother by all that however i been having issues with my account won’t load anything I can’t load or chat with anything on it and don’t know why I would like to use the app for my friends and family but not if I have to make a new account so yea overall the app is interesting and a cool and good way to keep in touch with loved ones and met new people im just having a error or loading issues that I want to figure out so i know why it’s acting the way it is so if I lost me account or if it’s just a app problem ### ASSISTANT: Social - Scammers - negative, App - Loading - negative, Social - Fake accounts - negative, App - Overall - positive, Social - Loved ones - positive )))

### Review: title: Instagram, content: The app is cool and all nothing bad to say about the app itself. However it’s more of the people and other accounts that are on it i been on instagram for a couple of years then deleted my old account cuz i need a break form social media all together i reinstalled it maybe 2 weeks ago made a new account for a fresh start of course i got followed by fake accounts and scammers either trying to use me or ask me for money so i since i had so many of them i decided to unfollow them so that why i could enjoy the app without being bother by all that however i been having issues with my account won’t load anything I can’t load or chat with anything on it and don’t know why I would like to use the app for my friends and family but not if I have to make a new account so yea overall the app is interesting and a cool and good way to keep in touch with loved ones and met new people im just having a error or loading issues that I want to figure out so i know why it’s acting the way it is so if I lost me account or if it’s just a app problem ### Analysis: categories: Social, App, App, App, App, aspects: Scammers, Loading, Overall, Social media, Features, sentiments: negative, negative, positive, negative, negative )))

### Review: title: Instagram, content: The app is cool and all nothing bad to say about the app itself. However it’s more of the people and other accounts that are on it i been on instagram for a couple of years then deleted my old account cuz i need a break form social media all together i reinstalled it maybe 2 weeks ago made a new account for a fresh start of course i got followed by fake accounts and scammers either trying to use me or ask me for money so i since i had so many of them i decided to unfollow them so that why i could enjoy the app without being bother by all that however i been having issues with my account won’t load anything I can’t load or chat with anything on it and don’t know why I would like to use the app for my friends and family but not if I have to make a new account so yea overall the app is interesting and a cool and good way to keep in touch with loved ones and met new people im just having a error or loading issues that I want to figure out so i know why it’s acting the way it is so if I lost me account or if it’s just a app problem ### Analysis: categories: (Social, App, App, App, App) aspects: (Scammers, Loading, Overall, Social media, Features) sentiments: (negative, negative, positive, negative, negative) )))