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Need Donation Receipts

So I’ve been playing Clash for a number of years now, almost since the beginning, and the game has come a long way. Love the community and the moderators/programmers. But if I could make one simple suggestion to improve the donations system it would be to add donation receipts. All too often players receive and or donate wrong troops and spells, and although this may not seem like a big issue it becomes increasingly important at higher levels and with more competitive players. It’s great to get a little pop-up notification letting you know who donated what, but it could be improved. By simply adding a donation list that states who donated what the last few times in the Clan Castle information page it would deter players who continuously choose to donate wrong troops/spells. Knowing there is a list recording donations, players could be better held accountable for their wrong donations. When taken into consideration that at higher levels/TH every single attack counts and even more so in wars, and that Clan Castle troops are part of attack strategies, you can then understand how wrong troops effectively sabotage these attack strategies. I hope to see some improvement of the donations system sometime soon.

Clan Features

Donations

Negative

Clan Features - Donations - Negative

### USER: Need Donation Receipts: So I’ve been playing Clash for a number of years now, almost since the beginning, and the game has come a long way. Love the community and the moderators/programmers. But if I could make one simple suggestion to improve the donations system it would be to add donation receipts. All too often players receive and or donate wrong troops and spells, and although this may not seem like a big issue it becomes increasingly important at higher levels and with more competitive players. It’s great to get a little pop-up notification letting you know who donated what, but it could be improved. By simply adding a donation list that states who donated what the last few times in the Clan Castle information page it would deter players who continuously choose to donate wrong troops/spells. Knowing there is a list recording donations, players could be better held accountable for their wrong donations. When taken into consideration that at higher levels/TH every single attack counts and even more so in wars, and that Clan Castle troops are part of attack strategies, you can then understand how wrong troops effectively sabotage these attack strategies. I hope to see some improvement of the donations system sometime soon. ### ASSISTANT: Clan Features - Donations - Negative )))

### Review: title: Need Donation Receipts, content: So I’ve been playing Clash for a number of years now, almost since the beginning, and the game has come a long way. Love the community and the moderators/programmers. But if I could make one simple suggestion to improve the donations system it would be to add donation receipts. All too often players receive and or donate wrong troops and spells, and although this may not seem like a big issue it becomes increasingly important at higher levels and with more competitive players. It’s great to get a little pop-up notification letting you know who donated what, but it could be improved. By simply adding a donation list that states who donated what the last few times in the Clan Castle information page it would deter players who continuously choose to donate wrong troops/spells. Knowing there is a list recording donations, players could be better held accountable for their wrong donations. When taken into consideration that at higher levels/TH every single attack counts and even more so in wars, and that Clan Castle troops are part of attack strategies, you can then understand how wrong troops effectively sabotage these attack strategies. I hope to see some improvement of the donations system sometime soon. ### Analysis: categories: Clan Features, aspects: Donations, sentiments: Negative )))

### Review: title: Need Donation Receipts, content: So I’ve been playing Clash for a number of years now, almost since the beginning, and the game has come a long way. Love the community and the moderators/programmers. But if I could make one simple suggestion to improve the donations system it would be to add donation receipts. All too often players receive and or donate wrong troops and spells, and although this may not seem like a big issue it becomes increasingly important at higher levels and with more competitive players. It’s great to get a little pop-up notification letting you know who donated what, but it could be improved. By simply adding a donation list that states who donated what the last few times in the Clan Castle information page it would deter players who continuously choose to donate wrong troops/spells. Knowing there is a list recording donations, players could be better held accountable for their wrong donations. When taken into consideration that at higher levels/TH every single attack counts and even more so in wars, and that Clan Castle troops are part of attack strategies, you can then understand how wrong troops effectively sabotage these attack strategies. I hope to see some improvement of the donations system sometime soon. ### Analysis: categories: (Clan Features) aspects: (Donations) sentiments: (Negative) )))

Ridiculous

Backstory - I wanted to play the game again after 4 years of inactivity., , When I tried taking my account back from 4 years ago, there was no option of “Google Play” (because I am now using my iphone and I used to play with my google account linked on my account) and I couldn’t also connect with my Facebook account because “social features are disabled” whatsoever. So, I contacted their customer service. Here comes the problem, so when they asked me questions like “What were the names of your account?”, “When did you last play?”, and etc. I answered everything that I could only remember. Like it’s been 4 years, why do you expect me to remember my previous names of the account and what date and time I last stopped playing?! Such nonsense. After not getting EXACT answers, they have banned me from the game and accused me of ACCOUNT PHISHING!!! Ridiculous right? , , Supercell, if youre reading this. Please do better with your customer service. I am angry and disappointed that the account that I played for almost 2 years with my friends, I could not retrieve and also how I was handled. I have proof and that is the gmails that I used to connect with the account. Please fix this as soon as possible.

Customer-Service

Customer Service

Negative

Customer-Service - Customer Service - Negative

### USER: Ridiculous: Backstory - I wanted to play the game again after 4 years of inactivity., , When I tried taking my account back from 4 years ago, there was no option of “Google Play” (because I am now using my iphone and I used to play with my google account linked on my account) and I couldn’t also connect with my Facebook account because “social features are disabled” whatsoever. So, I contacted their customer service. Here comes the problem, so when they asked me questions like “What were the names of your account?”, “When did you last play?”, and etc. I answered everything that I could only remember. Like it’s been 4 years, why do you expect me to remember my previous names of the account and what date and time I last stopped playing?! Such nonsense. After not getting EXACT answers, they have banned me from the game and accused me of ACCOUNT PHISHING!!! Ridiculous right? , , Supercell, if youre reading this. Please do better with your customer service. I am angry and disappointed that the account that I played for almost 2 years with my friends, I could not retrieve and also how I was handled. I have proof and that is the gmails that I used to connect with the account. Please fix this as soon as possible. ### ASSISTANT: Customer-Service - Customer Service - Negative )))

### Review: title: Ridiculous, content: Backstory - I wanted to play the game again after 4 years of inactivity., , When I tried taking my account back from 4 years ago, there was no option of “Google Play” (because I am now using my iphone and I used to play with my google account linked on my account) and I couldn’t also connect with my Facebook account because “social features are disabled” whatsoever. So, I contacted their customer service. Here comes the problem, so when they asked me questions like “What were the names of your account?”, “When did you last play?”, and etc. I answered everything that I could only remember. Like it’s been 4 years, why do you expect me to remember my previous names of the account and what date and time I last stopped playing?! Such nonsense. After not getting EXACT answers, they have banned me from the game and accused me of ACCOUNT PHISHING!!! Ridiculous right? , , Supercell, if youre reading this. Please do better with your customer service. I am angry and disappointed that the account that I played for almost 2 years with my friends, I could not retrieve and also how I was handled. I have proof and that is the gmails that I used to connect with the account. Please fix this as soon as possible. ### Analysis: categories: Customer-Service, aspects: Customer Service, sentiments: Negative )))

### Review: title: Ridiculous, content: Backstory - I wanted to play the game again after 4 years of inactivity., , When I tried taking my account back from 4 years ago, there was no option of “Google Play” (because I am now using my iphone and I used to play with my google account linked on my account) and I couldn’t also connect with my Facebook account because “social features are disabled” whatsoever. So, I contacted their customer service. Here comes the problem, so when they asked me questions like “What were the names of your account?”, “When did you last play?”, and etc. I answered everything that I could only remember. Like it’s been 4 years, why do you expect me to remember my previous names of the account and what date and time I last stopped playing?! Such nonsense. After not getting EXACT answers, they have banned me from the game and accused me of ACCOUNT PHISHING!!! Ridiculous right? , , Supercell, if youre reading this. Please do better with your customer service. I am angry and disappointed that the account that I played for almost 2 years with my friends, I could not retrieve and also how I was handled. I have proof and that is the gmails that I used to connect with the account. Please fix this as soon as possible. ### Analysis: categories: (Customer-Service) aspects: (Customer Service) sentiments: (Negative) )))

Top big to moderate, sponsored adds are lame

The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so. , But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out.

App, App, App, App, App

Features, Content, Sponsored Content, Customer Service, Usability

Negative, Negative, Negative, Neutral, Positive

App - Features - Negative, App - Content - Negative, App - Sponsored Content - Negative, App - Customer Service - Neutral, App - Usability - Positive

### USER: Top big to moderate, sponsored adds are lame: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so. , But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out. ### ASSISTANT: App - Features - Negative, App - Content - Negative, App - Sponsored Content - Negative, App - Customer Service - Neutral, App - Usability - Positive )))

### Review: title: Top big to moderate, sponsored adds are lame, content: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so. , But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out. ### Analysis: categories: App, App, App, App, App, aspects: Features, Content, Sponsored Content, Customer Service, Usability, sentiments: Negative, Negative, Negative, Neutral, Positive )))

### Review: title: Top big to moderate, sponsored adds are lame, content: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so. , But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out. ### Analysis: categories: (App, App, App, App, App) aspects: (Features, Content, Sponsored Content, Customer Service, Usability) sentiments: (Negative, Negative, Negative, Neutral, Positive) )))

haven’t been able to do anything for three months

I’ve been blocked from liking, commenting, or following other people back as well as having trouble with posting on my story. I’ve seen a lot of people having this problem for no reason so it seems like it’s something that should be looked into, however nothing has changed for me. Many accounts are apparently being “shadow-banned”, but get are back to normal in about a week. I, however, haven’t been able to do any of the things mentioned above in three months. I’ve sent in reports in settings, I’ve tried staying off the app for a week, and then deleting the app entirely for a week in hopes that the lack of activity would return my account back to normal just to find that nothing has changed. I hope a developer can assist me in getting the app back, but currently the app is useless, and seeing that no one has helped this far into the issue, I simply would not recommend this app to anyone based solely off of their lack of acknowledgement to my problem. I understand I am one user of many, but if they truly cared about their users they would help. Until then, I will be taking it upon myself to download tiktok and spend my time there instead of the long lengths of time I used to spend on this app.

App

Features

Negative

App - Functionality - Negative, App - Support - Negative

### USER: haven’t been able to do anything for three months: I’ve been blocked from liking, commenting, or following other people back as well as having trouble with posting on my story. I’ve seen a lot of people having this problem for no reason so it seems like it’s something that should be looked into, however nothing has changed for me. Many accounts are apparently being “shadow-banned”, but get are back to normal in about a week. I, however, haven’t been able to do any of the things mentioned above in three months. I’ve sent in reports in settings, I’ve tried staying off the app for a week, and then deleting the app entirely for a week in hopes that the lack of activity would return my account back to normal just to find that nothing has changed. I hope a developer can assist me in getting the app back, but currently the app is useless, and seeing that no one has helped this far into the issue, I simply would not recommend this app to anyone based solely off of their lack of acknowledgement to my problem. I understand I am one user of many, but if they truly cared about their users they would help. Until then, I will be taking it upon myself to download tiktok and spend my time there instead of the long lengths of time I used to spend on this app. ### ASSISTANT: App - Functionality - Negative, App - Support - Negative )))

### Review: title: haven’t been able to do anything for three months, content: I’ve been blocked from liking, commenting, or following other people back as well as having trouble with posting on my story. I’ve seen a lot of people having this problem for no reason so it seems like it’s something that should be looked into, however nothing has changed for me. Many accounts are apparently being “shadow-banned”, but get are back to normal in about a week. I, however, haven’t been able to do any of the things mentioned above in three months. I’ve sent in reports in settings, I’ve tried staying off the app for a week, and then deleting the app entirely for a week in hopes that the lack of activity would return my account back to normal just to find that nothing has changed. I hope a developer can assist me in getting the app back, but currently the app is useless, and seeing that no one has helped this far into the issue, I simply would not recommend this app to anyone based solely off of their lack of acknowledgement to my problem. I understand I am one user of many, but if they truly cared about their users they would help. Until then, I will be taking it upon myself to download tiktok and spend my time there instead of the long lengths of time I used to spend on this app. ### Analysis: categories: App, aspects: Features, sentiments: Negative )))

### Review: title: haven’t been able to do anything for three months, content: I’ve been blocked from liking, commenting, or following other people back as well as having trouble with posting on my story. I’ve seen a lot of people having this problem for no reason so it seems like it’s something that should be looked into, however nothing has changed for me. Many accounts are apparently being “shadow-banned”, but get are back to normal in about a week. I, however, haven’t been able to do any of the things mentioned above in three months. I’ve sent in reports in settings, I’ve tried staying off the app for a week, and then deleting the app entirely for a week in hopes that the lack of activity would return my account back to normal just to find that nothing has changed. I hope a developer can assist me in getting the app back, but currently the app is useless, and seeing that no one has helped this far into the issue, I simply would not recommend this app to anyone based solely off of their lack of acknowledgement to my problem. I understand I am one user of many, but if they truly cared about their users they would help. Until then, I will be taking it upon myself to download tiktok and spend my time there instead of the long lengths of time I used to spend on this app. ### Analysis: categories: (App) aspects: (Features) sentiments: (Negative) )))

Just a minor issue that’s really problematic

Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency.

Communication, Communication

Reliability, Message Delivery

Negative, Negative

Communication - Reliability - Negative, Communication - Message Delivery - Negative

### USER: Just a minor issue that’s really problematic: Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### ASSISTANT: Communication - Reliability - Negative, Communication - Message Delivery - Negative )))

### Review: title: Just a minor issue that’s really problematic, content: Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### Analysis: categories: Communication, Communication, aspects: Reliability, Message Delivery, sentiments: Negative, Negative )))

### Review: title: Just a minor issue that’s really problematic, content: Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### Analysis: categories: (Communication, Communication) aspects: (Reliability, Message Delivery) sentiments: (Negative, Negative) )))

Ruined a great game

You ruined a great game by revoking Heros' abilities. What's worse is you broke users Trust by taking something away from them that many had spent countless hours and alot of money earning by hard work and playing the game by the rules that you had established. In the new fremium environment, where games are sent updates and users don't buy a fixed copy of a game, Supercell and other developers have been given the trust of users when users spend time and money on a game. Supercell's obligation is to not take away features and abilities users have paid for. You clearly violated Users' Trust when you stripped away Hero's abilities that users had worked hard to earn, just so you could create a blacksmith barracks and make users pay for them a second time. Supercell had built a sterling reputation as a developer, which now been lost in an instant by such employing such shameful conduct. You should have created a second version of the game and let users choose, which one they wanted to use if you were going to make such a big change and revoke features consumers had paid for.

Game, Game

Game, Trust

negative, negative

Game - Game - negative, Game - Trust - negative

### USER: Ruined a great game: You ruined a great game by revoking Heros' abilities. What's worse is you broke users Trust by taking something away from them that many had spent countless hours and alot of money earning by hard work and playing the game by the rules that you had established. In the new fremium environment, where games are sent updates and users don't buy a fixed copy of a game, Supercell and other developers have been given the trust of users when users spend time and money on a game. Supercell's obligation is to not take away features and abilities users have paid for. You clearly violated Users' Trust when you stripped away Hero's abilities that users had worked hard to earn, just so you could create a blacksmith barracks and make users pay for them a second time. Supercell had built a sterling reputation as a developer, which now been lost in an instant by such employing such shameful conduct. You should have created a second version of the game and let users choose, which one they wanted to use if you were going to make such a big change and revoke features consumers had paid for. ### ASSISTANT: Game - Game - negative, Game - Trust - negative )))

### Review: title: Ruined a great game, content: You ruined a great game by revoking Heros' abilities. What's worse is you broke users Trust by taking something away from them that many had spent countless hours and alot of money earning by hard work and playing the game by the rules that you had established. In the new fremium environment, where games are sent updates and users don't buy a fixed copy of a game, Supercell and other developers have been given the trust of users when users spend time and money on a game. Supercell's obligation is to not take away features and abilities users have paid for. You clearly violated Users' Trust when you stripped away Hero's abilities that users had worked hard to earn, just so you could create a blacksmith barracks and make users pay for them a second time. Supercell had built a sterling reputation as a developer, which now been lost in an instant by such employing such shameful conduct. You should have created a second version of the game and let users choose, which one they wanted to use if you were going to make such a big change and revoke features consumers had paid for. ### Analysis: categories: Game, Game, aspects: Game, Trust, sentiments: negative, negative )))

### Review: title: Ruined a great game, content: You ruined a great game by revoking Heros' abilities. What's worse is you broke users Trust by taking something away from them that many had spent countless hours and alot of money earning by hard work and playing the game by the rules that you had established. In the new fremium environment, where games are sent updates and users don't buy a fixed copy of a game, Supercell and other developers have been given the trust of users when users spend time and money on a game. Supercell's obligation is to not take away features and abilities users have paid for. You clearly violated Users' Trust when you stripped away Hero's abilities that users had worked hard to earn, just so you could create a blacksmith barracks and make users pay for them a second time. Supercell had built a sterling reputation as a developer, which now been lost in an instant by such employing such shameful conduct. You should have created a second version of the game and let users choose, which one they wanted to use if you were going to make such a big change and revoke features consumers had paid for. ### Analysis: categories: (Game, Game) aspects: (Game, Trust) sentiments: (negative, negative) )))

They don’t value YOUR privacy.

Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT.

Privacy, Innovation, Connectivity, Security, Innovation, Service

Privacy, Innovation, WiFi calling, Encryption, Updates, Service

negative, negative, negative, negative, negative, negative

Privacy - Privacy - negative, Innovation - Innovation - negative, Connectivity - WiFi calling - negative, Security - Encryption - negative, Innovation - Updates - negative, Service - Service - negative

### USER: They don’t value YOUR privacy.: Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT. ### ASSISTANT: Privacy - Privacy - negative, Innovation - Innovation - negative, Connectivity - WiFi calling - negative, Security - Encryption - negative, Innovation - Updates - negative, Service - Service - negative )))

### Review: title: They don’t value YOUR privacy., content: Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT. ### Analysis: categories: Privacy, Innovation, Connectivity, Security, Innovation, Service, aspects: Privacy, Innovation, WiFi calling, Encryption, Updates, Service, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: They don’t value YOUR privacy., content: Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT. ### Analysis: categories: (Privacy, Innovation, Connectivity, Security, Innovation, Service) aspects: (Privacy, Innovation, WiFi calling, Encryption, Updates, Service) sentiments: (negative, negative, negative, negative, negative, negative) )))

Great app/waste of time

I’ve worked in Radiology 23 years, I see daily the unnecessary things that clog our ER’s. I called in with a minor issue that I’ve had in the past, hoping for a script for steroids. The doc told me for my issue, she would recommend me going to the ER and get a ct, possibly admitted for IV steroids. I understand the huge liability of practicing medicine on the phone, but I could have gotten the same benefit from calling a triage nurse. She did take the time to listen though. Same thing happens with the telemedicine my girlfriend uses with her insurance. It’s a waste of time, and is fleecing our insurance. The app and process was fine, just don’t expect this to be your last stop for your issue.

Healthcare, Healthcare

Service, Effectiveness

Negative, Negative

Healthcare - Service - Negative, Healthcare - Effectiveness - Negative

### USER: Great app/waste of time: I’ve worked in Radiology 23 years, I see daily the unnecessary things that clog our ER’s. I called in with a minor issue that I’ve had in the past, hoping for a script for steroids. The doc told me for my issue, she would recommend me going to the ER and get a ct, possibly admitted for IV steroids. I understand the huge liability of practicing medicine on the phone, but I could have gotten the same benefit from calling a triage nurse. She did take the time to listen though. Same thing happens with the telemedicine my girlfriend uses with her insurance. It’s a waste of time, and is fleecing our insurance. The app and process was fine, just don’t expect this to be your last stop for your issue. ### ASSISTANT: Healthcare - Service - Negative, Healthcare - Effectiveness - Negative )))

### Review: title: Great app/waste of time, content: I’ve worked in Radiology 23 years, I see daily the unnecessary things that clog our ER’s. I called in with a minor issue that I’ve had in the past, hoping for a script for steroids. The doc told me for my issue, she would recommend me going to the ER and get a ct, possibly admitted for IV steroids. I understand the huge liability of practicing medicine on the phone, but I could have gotten the same benefit from calling a triage nurse. She did take the time to listen though. Same thing happens with the telemedicine my girlfriend uses with her insurance. It’s a waste of time, and is fleecing our insurance. The app and process was fine, just don’t expect this to be your last stop for your issue. ### Analysis: categories: Healthcare, Healthcare, aspects: Service, Effectiveness, sentiments: Negative, Negative )))

### Review: title: Great app/waste of time, content: I’ve worked in Radiology 23 years, I see daily the unnecessary things that clog our ER’s. I called in with a minor issue that I’ve had in the past, hoping for a script for steroids. The doc told me for my issue, she would recommend me going to the ER and get a ct, possibly admitted for IV steroids. I understand the huge liability of practicing medicine on the phone, but I could have gotten the same benefit from calling a triage nurse. She did take the time to listen though. Same thing happens with the telemedicine my girlfriend uses with her insurance. It’s a waste of time, and is fleecing our insurance. The app and process was fine, just don’t expect this to be your last stop for your issue. ### Analysis: categories: (Healthcare, Healthcare) aspects: (Service, Effectiveness) sentiments: (Negative, Negative) )))

I’ll rate you.

I cannot even give you one star. There is no instruction. There is no entrance material before a lesson. You just start asking questions about words that have NEVER been introduced. HOW IS THIS LEARNING?? This is supposed to encourage me to look farther for an answer?? Where? You are the source. I cannot go back and see what I have gotten wrong, the only choice is to start a lesson over .... and get the same questions wrong. You people are clueless. How many success stories do you have ???? There is no success here, only frustration and failure. I tried to use the Nickname “Big Mistake”, but it was already taken ... I wonder why????, Only happy campers in your reviews. 🧐, , There are about two dozen words in my review vocabulary. Is “Son” on that list? There has been a question where that is the answer. The word was never introduced. Is “Sois” on that list?? No! Same thing, there was a lesson where Sois is the correct answer but the word was never introduced...... that is supposed to make me search for an answer 🕵🏻🧞‍♀️🧞‍♀️🧞‍♀️, I better just 🙏🏻🙏🏻🙏🏻, So you are more the “dollar store” model of Spanish learning. I see Fluenz is over $300.

Learning, Learning, Learning, Learning, Learning, Learning, Vocabulary

Instruction, Entrance material, Questioning, Feedback, Lesson restart, Success, Words

negative, negative, negative, negative, negative, negative, negative

Learning - Instruction - negative, Learning - Entrance material - negative, Learning - Questioning - negative, Learning - Feedback - negative, Learning - Lesson restart - negative, Learning - Success - negative, Vocabulary - Words - negative

### USER: I’ll rate you.: I cannot even give you one star. There is no instruction. There is no entrance material before a lesson. You just start asking questions about words that have NEVER been introduced. HOW IS THIS LEARNING?? This is supposed to encourage me to look farther for an answer?? Where? You are the source. I cannot go back and see what I have gotten wrong, the only choice is to start a lesson over .... and get the same questions wrong. You people are clueless. How many success stories do you have ???? There is no success here, only frustration and failure. I tried to use the Nickname “Big Mistake”, but it was already taken ... I wonder why????, Only happy campers in your reviews. 🧐, , There are about two dozen words in my review vocabulary. Is “Son” on that list? There has been a question where that is the answer. The word was never introduced. Is “Sois” on that list?? No! Same thing, there was a lesson where Sois is the correct answer but the word was never introduced...... that is supposed to make me search for an answer 🕵🏻🧞‍♀️🧞‍♀️🧞‍♀️, I better just 🙏🏻🙏🏻🙏🏻, So you are more the “dollar store” model of Spanish learning. I see Fluenz is over $300. ### ASSISTANT: Learning - Instruction - negative, Learning - Entrance material - negative, Learning - Questioning - negative, Learning - Feedback - negative, Learning - Lesson restart - negative, Learning - Success - negative, Vocabulary - Words - negative )))

### Review: title: I’ll rate you., content: I cannot even give you one star. There is no instruction. There is no entrance material before a lesson. You just start asking questions about words that have NEVER been introduced. HOW IS THIS LEARNING?? This is supposed to encourage me to look farther for an answer?? Where? You are the source. I cannot go back and see what I have gotten wrong, the only choice is to start a lesson over .... and get the same questions wrong. You people are clueless. How many success stories do you have ???? There is no success here, only frustration and failure. I tried to use the Nickname “Big Mistake”, but it was already taken ... I wonder why????, Only happy campers in your reviews. 🧐, , There are about two dozen words in my review vocabulary. Is “Son” on that list? There has been a question where that is the answer. The word was never introduced. Is “Sois” on that list?? No! Same thing, there was a lesson where Sois is the correct answer but the word was never introduced...... that is supposed to make me search for an answer 🕵🏻🧞‍♀️🧞‍♀️🧞‍♀️, I better just 🙏🏻🙏🏻🙏🏻, So you are more the “dollar store” model of Spanish learning. I see Fluenz is over $300. ### Analysis: categories: Learning, Learning, Learning, Learning, Learning, Learning, Vocabulary, aspects: Instruction, Entrance material, Questioning, Feedback, Lesson restart, Success, Words, sentiments: negative, negative, negative, negative, negative, negative, negative )))

### Review: title: I’ll rate you., content: I cannot even give you one star. There is no instruction. There is no entrance material before a lesson. You just start asking questions about words that have NEVER been introduced. HOW IS THIS LEARNING?? This is supposed to encourage me to look farther for an answer?? Where? You are the source. I cannot go back and see what I have gotten wrong, the only choice is to start a lesson over .... and get the same questions wrong. You people are clueless. How many success stories do you have ???? There is no success here, only frustration and failure. I tried to use the Nickname “Big Mistake”, but it was already taken ... I wonder why????, Only happy campers in your reviews. 🧐, , There are about two dozen words in my review vocabulary. Is “Son” on that list? There has been a question where that is the answer. The word was never introduced. Is “Sois” on that list?? No! Same thing, there was a lesson where Sois is the correct answer but the word was never introduced...... that is supposed to make me search for an answer 🕵🏻🧞‍♀️🧞‍♀️🧞‍♀️, I better just 🙏🏻🙏🏻🙏🏻, So you are more the “dollar store” model of Spanish learning. I see Fluenz is over $300. ### Analysis: categories: (Learning, Learning, Learning, Learning, Learning, Learning, Vocabulary) aspects: (Instruction, Entrance material, Questioning, Feedback, Lesson restart, Success, Words) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))

Great app!

Hello I would recommend this app because it works perfectly. It’s easy to add your contacts. I have been using this for a while now mostly to communicate with relatives but from time to time some close friends. And it’s amazing! Ok so this is for the developer so I have a recommendation could you add a feature on the calls like when your calling somebody could there be a button to where you can share your screen? It would be quite helpful for many people, so it can be very beneficial. Ok, anyways if your thinking of getting this app I totally recommend it. Have a good day! Oh one more thing for the developer this app takes a lot of storage is it possible if you could minimize that? , Ok thanks bye!

App, App

Feature Request, Storage

Negative, Negative

App - Feature Request - Negative, App - Storage - Negative

### USER: Great app!: Hello I would recommend this app because it works perfectly. It’s easy to add your contacts. I have been using this for a while now mostly to communicate with relatives but from time to time some close friends. And it’s amazing! Ok so this is for the developer so I have a recommendation could you add a feature on the calls like when your calling somebody could there be a button to where you can share your screen? It would be quite helpful for many people, so it can be very beneficial. Ok, anyways if your thinking of getting this app I totally recommend it. Have a good day! Oh one more thing for the developer this app takes a lot of storage is it possible if you could minimize that? , Ok thanks bye! ### ASSISTANT: App - Feature Request - Negative, App - Storage - Negative )))

### Review: title: Great app!, content: Hello I would recommend this app because it works perfectly. It’s easy to add your contacts. I have been using this for a while now mostly to communicate with relatives but from time to time some close friends. And it’s amazing! Ok so this is for the developer so I have a recommendation could you add a feature on the calls like when your calling somebody could there be a button to where you can share your screen? It would be quite helpful for many people, so it can be very beneficial. Ok, anyways if your thinking of getting this app I totally recommend it. Have a good day! Oh one more thing for the developer this app takes a lot of storage is it possible if you could minimize that? , Ok thanks bye! ### Analysis: categories: App, App, aspects: Feature Request, Storage, sentiments: Negative, Negative )))

### Review: title: Great app!, content: Hello I would recommend this app because it works perfectly. It’s easy to add your contacts. I have been using this for a while now mostly to communicate with relatives but from time to time some close friends. And it’s amazing! Ok so this is for the developer so I have a recommendation could you add a feature on the calls like when your calling somebody could there be a button to where you can share your screen? It would be quite helpful for many people, so it can be very beneficial. Ok, anyways if your thinking of getting this app I totally recommend it. Have a good day! Oh one more thing for the developer this app takes a lot of storage is it possible if you could minimize that? , Ok thanks bye! ### Analysis: categories: (App, App) aspects: (Feature Request, Storage) sentiments: (Negative, Negative) )))

Small Creators are Screwed.

I’ve been using Instagram since 2018, with only a short gap between then and now. I’m a small creator - an artist, specifically - and I have never seen an app hate its creators so much. Your feed is basically entirely monitored and directed by Instagram. You aren’t able to see “recent posts” in hashtags anymore as of the recent update, which was basically the only way for small creators to gain traction. The massive push for reels, the unstable and continuously and QUIETLY changing algorithm, etc… small creators aren’t able to do jack anymore. The only traction I’m currently getting on my account is from me advertising my Insta on OTHER PLATFORMS. I can’t grow like this, which was the whole point of Insta in the first place. Post things you like and get with other people who like it. Can’t even do that anymore. The algorithm is now literally only supporting big creators. All small creators are entirely discouraged and left to their own devices to advertise their account on other apps, or not advertise at all., Instagram, in your attempt to stay relevant, you’ve completely messed up your own app. Countless small business owners, small artists, small creators in general are struggling. Until this is fixed, my one star rating stays. Do better.

App, App, App, App, App, App

Algorithm, Algorithm, Experience, Features, Growth, Policy

Negative, Negative, Negative, Negative, Negative, Negative

<feature> - <algorithm> - <negative>, <marketing> - <traction> - <negative>, <business> - <support> - <negative>

### USER: Small Creators are Screwed.: I’ve been using Instagram since 2018, with only a short gap between then and now. I’m a small creator - an artist, specifically - and I have never seen an app hate its creators so much. Your feed is basically entirely monitored and directed by Instagram. You aren’t able to see “recent posts” in hashtags anymore as of the recent update, which was basically the only way for small creators to gain traction. The massive push for reels, the unstable and continuously and QUIETLY changing algorithm, etc… small creators aren’t able to do jack anymore. The only traction I’m currently getting on my account is from me advertising my Insta on OTHER PLATFORMS. I can’t grow like this, which was the whole point of Insta in the first place. Post things you like and get with other people who like it. Can’t even do that anymore. The algorithm is now literally only supporting big creators. All small creators are entirely discouraged and left to their own devices to advertise their account on other apps, or not advertise at all., Instagram, in your attempt to stay relevant, you’ve completely messed up your own app. Countless small business owners, small artists, small creators in general are struggling. Until this is fixed, my one star rating stays. Do better. ### ASSISTANT: <feature> - <algorithm> - <negative>, <marketing> - <traction> - <negative>, <business> - <support> - <negative> )))

### Review: title: Small Creators are Screwed., content: I’ve been using Instagram since 2018, with only a short gap between then and now. I’m a small creator - an artist, specifically - and I have never seen an app hate its creators so much. Your feed is basically entirely monitored and directed by Instagram. You aren’t able to see “recent posts” in hashtags anymore as of the recent update, which was basically the only way for small creators to gain traction. The massive push for reels, the unstable and continuously and QUIETLY changing algorithm, etc… small creators aren’t able to do jack anymore. The only traction I’m currently getting on my account is from me advertising my Insta on OTHER PLATFORMS. I can’t grow like this, which was the whole point of Insta in the first place. Post things you like and get with other people who like it. Can’t even do that anymore. The algorithm is now literally only supporting big creators. All small creators are entirely discouraged and left to their own devices to advertise their account on other apps, or not advertise at all., Instagram, in your attempt to stay relevant, you’ve completely messed up your own app. Countless small business owners, small artists, small creators in general are struggling. Until this is fixed, my one star rating stays. Do better. ### Analysis: categories: App, App, App, App, App, App, aspects: Algorithm, Algorithm, Experience, Features, Growth, Policy, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Small Creators are Screwed., content: I’ve been using Instagram since 2018, with only a short gap between then and now. I’m a small creator - an artist, specifically - and I have never seen an app hate its creators so much. Your feed is basically entirely monitored and directed by Instagram. You aren’t able to see “recent posts” in hashtags anymore as of the recent update, which was basically the only way for small creators to gain traction. The massive push for reels, the unstable and continuously and QUIETLY changing algorithm, etc… small creators aren’t able to do jack anymore. The only traction I’m currently getting on my account is from me advertising my Insta on OTHER PLATFORMS. I can’t grow like this, which was the whole point of Insta in the first place. Post things you like and get with other people who like it. Can’t even do that anymore. The algorithm is now literally only supporting big creators. All small creators are entirely discouraged and left to their own devices to advertise their account on other apps, or not advertise at all., Instagram, in your attempt to stay relevant, you’ve completely messed up your own app. Countless small business owners, small artists, small creators in general are struggling. Until this is fixed, my one star rating stays. Do better. ### Analysis: categories: (App, App, App, App, App, App) aspects: (Algorithm, Algorithm, Experience, Features, Growth, Policy) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Recent updates are trending downwards

I have an art account on Instagram. I don’t have a huge following, but last year I made 1,000 followers and I was SO excited! My art account has been growing at a good, steady pace, and I had a lot of engagement on my posts! Maybe not as much as I should’ve been having, but a good amount! My posts were clearing the triple digits in likes, and I got comments consistently! It really pushed me to get better and better with my art, and I enjoyed being active with my account! But a year later and my account is stagnating. Not through any fault of my own either. I have been doing the same things and been consistently been getting less and less interaction. The constant changes in the algorithm are so hard to keep up with, and make it so hard for art accounts to grow at all. It’s made me question my merit as an artist because I look at my numbers and realize that ive gotten set back a LOT since last year. Ive got around the same amount of followers, but I’m lucky if I clear 50 likes on a post. It’s really disheartening to think that with their new updates, Instagram is trying to become tik tok instead of being a place of its own, and fostering a good environment for the creators who use it. Ive stated looking into alternatives, and I suggust you do too. Dont get this app

App

Algorithm

Negative

Algorithm - Features - negative, Growth - Community - negative

### USER: Recent updates are trending downwards: I have an art account on Instagram. I don’t have a huge following, but last year I made 1,000 followers and I was SO excited! My art account has been growing at a good, steady pace, and I had a lot of engagement on my posts! Maybe not as much as I should’ve been having, but a good amount! My posts were clearing the triple digits in likes, and I got comments consistently! It really pushed me to get better and better with my art, and I enjoyed being active with my account! But a year later and my account is stagnating. Not through any fault of my own either. I have been doing the same things and been consistently been getting less and less interaction. The constant changes in the algorithm are so hard to keep up with, and make it so hard for art accounts to grow at all. It’s made me question my merit as an artist because I look at my numbers and realize that ive gotten set back a LOT since last year. Ive got around the same amount of followers, but I’m lucky if I clear 50 likes on a post. It’s really disheartening to think that with their new updates, Instagram is trying to become tik tok instead of being a place of its own, and fostering a good environment for the creators who use it. Ive stated looking into alternatives, and I suggust you do too. Dont get this app ### ASSISTANT: Algorithm - Features - negative, Growth - Community - negative )))

### Review: title: Recent updates are trending downwards, content: I have an art account on Instagram. I don’t have a huge following, but last year I made 1,000 followers and I was SO excited! My art account has been growing at a good, steady pace, and I had a lot of engagement on my posts! Maybe not as much as I should’ve been having, but a good amount! My posts were clearing the triple digits in likes, and I got comments consistently! It really pushed me to get better and better with my art, and I enjoyed being active with my account! But a year later and my account is stagnating. Not through any fault of my own either. I have been doing the same things and been consistently been getting less and less interaction. The constant changes in the algorithm are so hard to keep up with, and make it so hard for art accounts to grow at all. It’s made me question my merit as an artist because I look at my numbers and realize that ive gotten set back a LOT since last year. Ive got around the same amount of followers, but I’m lucky if I clear 50 likes on a post. It’s really disheartening to think that with their new updates, Instagram is trying to become tik tok instead of being a place of its own, and fostering a good environment for the creators who use it. Ive stated looking into alternatives, and I suggust you do too. Dont get this app ### Analysis: categories: App, aspects: Algorithm, sentiments: Negative )))

### Review: title: Recent updates are trending downwards, content: I have an art account on Instagram. I don’t have a huge following, but last year I made 1,000 followers and I was SO excited! My art account has been growing at a good, steady pace, and I had a lot of engagement on my posts! Maybe not as much as I should’ve been having, but a good amount! My posts were clearing the triple digits in likes, and I got comments consistently! It really pushed me to get better and better with my art, and I enjoyed being active with my account! But a year later and my account is stagnating. Not through any fault of my own either. I have been doing the same things and been consistently been getting less and less interaction. The constant changes in the algorithm are so hard to keep up with, and make it so hard for art accounts to grow at all. It’s made me question my merit as an artist because I look at my numbers and realize that ive gotten set back a LOT since last year. Ive got around the same amount of followers, but I’m lucky if I clear 50 likes on a post. It’s really disheartening to think that with their new updates, Instagram is trying to become tik tok instead of being a place of its own, and fostering a good environment for the creators who use it. Ive stated looking into alternatives, and I suggust you do too. Dont get this app ### Analysis: categories: (App) aspects: (Algorithm) sentiments: (Negative) )))

Too generous

Okay so I recommend the for sure. However I cannot guarantee you will enjoy it. A couple years ago, I would have given this game 5 stars easily. Right now I’m only giving it 3. The one and the most annoying thing about this game is targeting. It never used to happen to me but I started noticing it right after the builder base update. I have giants who I want to attack the fireworks so that my beta minions can have a safer attack, but instead go for the crusher. This has lost me key battles that I needed to win. So naturally, I stopped playing on my builder base and resorted to the normal base. I start my first battle after quitting builder base. I find a seemingly easy base to get a 3 star. I didn’t even get one star. The plan was for my balloons to attack Mortor so my wizards can go in. Well they happened to go past the mortor to the 3 air defenses. I was so mad I almost threw my phone at my TV (yes I have anger issues) I almost think I’m being too generous giving it 3 stars. Frankly it deserves 2 at the max.

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Targeting, Builder base gameplay, Normal gameplay, Balloon functionality, Wizard functionality

negative, negative, negative, negative, negative

Gameplay - Targeting - negative, Gameplay - Builder base gameplay - negative, Gameplay - Normal gameplay - negative, Gameplay - Balloon functionality - negative, Gameplay - Wizard functionality - negative

### USER: Too generous: Okay so I recommend the for sure. However I cannot guarantee you will enjoy it. A couple years ago, I would have given this game 5 stars easily. Right now I’m only giving it 3. The one and the most annoying thing about this game is targeting. It never used to happen to me but I started noticing it right after the builder base update. I have giants who I want to attack the fireworks so that my beta minions can have a safer attack, but instead go for the crusher. This has lost me key battles that I needed to win. So naturally, I stopped playing on my builder base and resorted to the normal base. I start my first battle after quitting builder base. I find a seemingly easy base to get a 3 star. I didn’t even get one star. The plan was for my balloons to attack Mortor so my wizards can go in. Well they happened to go past the mortor to the 3 air defenses. I was so mad I almost threw my phone at my TV (yes I have anger issues) I almost think I’m being too generous giving it 3 stars. Frankly it deserves 2 at the max. ### ASSISTANT: Gameplay - Targeting - negative, Gameplay - Builder base gameplay - negative, Gameplay - Normal gameplay - negative, Gameplay - Balloon functionality - negative, Gameplay - Wizard functionality - negative )))

### Review: title: Too generous, content: Okay so I recommend the for sure. However I cannot guarantee you will enjoy it. A couple years ago, I would have given this game 5 stars easily. Right now I’m only giving it 3. The one and the most annoying thing about this game is targeting. It never used to happen to me but I started noticing it right after the builder base update. I have giants who I want to attack the fireworks so that my beta minions can have a safer attack, but instead go for the crusher. This has lost me key battles that I needed to win. So naturally, I stopped playing on my builder base and resorted to the normal base. I start my first battle after quitting builder base. I find a seemingly easy base to get a 3 star. I didn’t even get one star. The plan was for my balloons to attack Mortor so my wizards can go in. Well they happened to go past the mortor to the 3 air defenses. I was so mad I almost threw my phone at my TV (yes I have anger issues) I almost think I’m being too generous giving it 3 stars. Frankly it deserves 2 at the max. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Targeting, Builder base gameplay, Normal gameplay, Balloon functionality, Wizard functionality, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Too generous, content: Okay so I recommend the for sure. However I cannot guarantee you will enjoy it. A couple years ago, I would have given this game 5 stars easily. Right now I’m only giving it 3. The one and the most annoying thing about this game is targeting. It never used to happen to me but I started noticing it right after the builder base update. I have giants who I want to attack the fireworks so that my beta minions can have a safer attack, but instead go for the crusher. This has lost me key battles that I needed to win. So naturally, I stopped playing on my builder base and resorted to the normal base. I start my first battle after quitting builder base. I find a seemingly easy base to get a 3 star. I didn’t even get one star. The plan was for my balloons to attack Mortor so my wizards can go in. Well they happened to go past the mortor to the 3 air defenses. I was so mad I almost threw my phone at my TV (yes I have anger issues) I almost think I’m being too generous giving it 3 stars. Frankly it deserves 2 at the max. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Targeting, Builder base gameplay, Normal gameplay, Balloon functionality, Wizard functionality) sentiments: (negative, negative, negative, negative, negative) )))

Better than learning in school

I took a couple years of Spanish in high school and it was a complete waste of time I never learned anything at all. I started using Babbel and after getting through most of the beginner lessons I’ve learned much more than I did in school. I’ve had some trouble with the voice recognition where it will tell me I’m saying it wrong even on easy words sometimes it could just be my phone though. If you do want to learn Spanish I would suggest making sure you do it everyday. I went out of the country for a few weeks and didn’t have service to get on Babbel and when I got back i had a hard time remembering what I learned.

Education, Education, Routine

Learning, Voice recognition, Consistency

positive, negative, positive

Education - Learning - positive, Education - Voice recognition - negative, Routine - Consistency - positive

### USER: Better than learning in school: I took a couple years of Spanish in high school and it was a complete waste of time I never learned anything at all. I started using Babbel and after getting through most of the beginner lessons I’ve learned much more than I did in school. I’ve had some trouble with the voice recognition where it will tell me I’m saying it wrong even on easy words sometimes it could just be my phone though. If you do want to learn Spanish I would suggest making sure you do it everyday. I went out of the country for a few weeks and didn’t have service to get on Babbel and when I got back i had a hard time remembering what I learned. ### ASSISTANT: Education - Learning - positive, Education - Voice recognition - negative, Routine - Consistency - positive )))

### Review: title: Better than learning in school, content: I took a couple years of Spanish in high school and it was a complete waste of time I never learned anything at all. I started using Babbel and after getting through most of the beginner lessons I’ve learned much more than I did in school. I’ve had some trouble with the voice recognition where it will tell me I’m saying it wrong even on easy words sometimes it could just be my phone though. If you do want to learn Spanish I would suggest making sure you do it everyday. I went out of the country for a few weeks and didn’t have service to get on Babbel and when I got back i had a hard time remembering what I learned. ### Analysis: categories: Education, Education, Routine, aspects: Learning, Voice recognition, Consistency, sentiments: positive, negative, positive )))

### Review: title: Better than learning in school, content: I took a couple years of Spanish in high school and it was a complete waste of time I never learned anything at all. I started using Babbel and after getting through most of the beginner lessons I’ve learned much more than I did in school. I’ve had some trouble with the voice recognition where it will tell me I’m saying it wrong even on easy words sometimes it could just be my phone though. If you do want to learn Spanish I would suggest making sure you do it everyday. I went out of the country for a few weeks and didn’t have service to get on Babbel and when I got back i had a hard time remembering what I learned. ### Analysis: categories: (Education, Education, Routine) aspects: (Learning, Voice recognition, Consistency) sentiments: (positive, negative, positive) )))

This is EXTREMELY frustrating

I’ve been playing clash of clans for a while and I’m writing a review because I’ve had it and am very irritated by this. I have started to work more frequently on my builder base and what I have noticed is that as soon as your trophy count is about to reach another thousand, the game will purposely match me with a player with level 12 troops and a level 7 battle machine while I only have level 10 troops and a level 4 battle machine. Mind you my builder hall is only a level 5 while the opponents hall is always a level 6 and occasionally a level 7 which is obviously just setting me up for total destruction as I don’t even have the same amount of defenses as my opponent. And as I get 3 starred right as I’m at 1997 trophies my opponent claims 30 and then I get brought back down which is very frustrating. I know you want people to purchase gems and other items to boost upgrading but you can do it in another way, purposely matching players up with opponents they are obviously going to destroyed by and driving their anger level up just to get them to buy stuff from you is sick. The game is great but that aspect brings it down.

Gameplay

Matchmaking

Negative

Gameplay - Matchmaking - Negative

### USER: This is EXTREMELY frustrating: I’ve been playing clash of clans for a while and I’m writing a review because I’ve had it and am very irritated by this. I have started to work more frequently on my builder base and what I have noticed is that as soon as your trophy count is about to reach another thousand, the game will purposely match me with a player with level 12 troops and a level 7 battle machine while I only have level 10 troops and a level 4 battle machine. Mind you my builder hall is only a level 5 while the opponents hall is always a level 6 and occasionally a level 7 which is obviously just setting me up for total destruction as I don’t even have the same amount of defenses as my opponent. And as I get 3 starred right as I’m at 1997 trophies my opponent claims 30 and then I get brought back down which is very frustrating. I know you want people to purchase gems and other items to boost upgrading but you can do it in another way, purposely matching players up with opponents they are obviously going to destroyed by and driving their anger level up just to get them to buy stuff from you is sick. The game is great but that aspect brings it down. ### ASSISTANT: Gameplay - Matchmaking - Negative )))

### Review: title: This is EXTREMELY frustrating, content: I’ve been playing clash of clans for a while and I’m writing a review because I’ve had it and am very irritated by this. I have started to work more frequently on my builder base and what I have noticed is that as soon as your trophy count is about to reach another thousand, the game will purposely match me with a player with level 12 troops and a level 7 battle machine while I only have level 10 troops and a level 4 battle machine. Mind you my builder hall is only a level 5 while the opponents hall is always a level 6 and occasionally a level 7 which is obviously just setting me up for total destruction as I don’t even have the same amount of defenses as my opponent. And as I get 3 starred right as I’m at 1997 trophies my opponent claims 30 and then I get brought back down which is very frustrating. I know you want people to purchase gems and other items to boost upgrading but you can do it in another way, purposely matching players up with opponents they are obviously going to destroyed by and driving their anger level up just to get them to buy stuff from you is sick. The game is great but that aspect brings it down. ### Analysis: categories: Gameplay, aspects: Matchmaking, sentiments: Negative )))

### Review: title: This is EXTREMELY frustrating, content: I’ve been playing clash of clans for a while and I’m writing a review because I’ve had it and am very irritated by this. I have started to work more frequently on my builder base and what I have noticed is that as soon as your trophy count is about to reach another thousand, the game will purposely match me with a player with level 12 troops and a level 7 battle machine while I only have level 10 troops and a level 4 battle machine. Mind you my builder hall is only a level 5 while the opponents hall is always a level 6 and occasionally a level 7 which is obviously just setting me up for total destruction as I don’t even have the same amount of defenses as my opponent. And as I get 3 starred right as I’m at 1997 trophies my opponent claims 30 and then I get brought back down which is very frustrating. I know you want people to purchase gems and other items to boost upgrading but you can do it in another way, purposely matching players up with opponents they are obviously going to destroyed by and driving their anger level up just to get them to buy stuff from you is sick. The game is great but that aspect brings it down. ### Analysis: categories: (Gameplay) aspects: (Matchmaking) sentiments: (Negative) )))

I like it, but I want to love it.

Super happy to found an app with such a huge Turkish course, sadly it’s lacking or very, very beginner (think four day tourist) in a lot of language apps. Overall, I like learning Turkish with this app. While I’d rather be taking lessons from a Turkish speaker, I do try and converse with my turkish friends over whatsapp and it seems I’m learning! I wish there was an actual sort of learning path, as with duolingo, where you have a starting point and move onwards. I also wish there were quizzes and even “exams” to make sure you really get a course before you moving on. I also wish there was a bit less full in one word sentence building and more forcing you to use the vocabulary your learning to make actual sentences. Also, more verb paradigm introduction and repetition. Anyway I’ve had it for six months and learned a bit, just renewed and hope it see more learning improvements as it goes.

App, App, App, App, App, App, App, App, App, App

Content Quality, Content Quality, Engagement, Gamification, Learning Progression, Learning Progression, Learning Progression, Learning Technique, Learning Technique, Learning Technique

Negative, Positive, Negative, Negative, Negative, Positive, Neutral, Negative, Positive, Neutral

App - Content Quality - Negative, App - Content Quality - Positive, App - Engagement - Negative, App - Gamification - Negative, App - Learning Progression - Negative, App - Learning Progression - Positive, App - Learning Progression - Neutral, App - Learning Technique - Negative, App - Learning Technique - Positive, App - Learning Technique - Neutral

### USER: I like it, but I want to love it.: Super happy to found an app with such a huge Turkish course, sadly it’s lacking or very, very beginner (think four day tourist) in a lot of language apps. Overall, I like learning Turkish with this app. While I’d rather be taking lessons from a Turkish speaker, I do try and converse with my turkish friends over whatsapp and it seems I’m learning! I wish there was an actual sort of learning path, as with duolingo, where you have a starting point and move onwards. I also wish there were quizzes and even “exams” to make sure you really get a course before you moving on. I also wish there was a bit less full in one word sentence building and more forcing you to use the vocabulary your learning to make actual sentences. Also, more verb paradigm introduction and repetition. Anyway I’ve had it for six months and learned a bit, just renewed and hope it see more learning improvements as it goes. ### ASSISTANT: App - Content Quality - Negative, App - Content Quality - Positive, App - Engagement - Negative, App - Gamification - Negative, App - Learning Progression - Negative, App - Learning Progression - Positive, App - Learning Progression - Neutral, App - Learning Technique - Negative, App - Learning Technique - Positive, App - Learning Technique - Neutral )))

### Review: title: I like it, but I want to love it., content: Super happy to found an app with such a huge Turkish course, sadly it’s lacking or very, very beginner (think four day tourist) in a lot of language apps. Overall, I like learning Turkish with this app. While I’d rather be taking lessons from a Turkish speaker, I do try and converse with my turkish friends over whatsapp and it seems I’m learning! I wish there was an actual sort of learning path, as with duolingo, where you have a starting point and move onwards. I also wish there were quizzes and even “exams” to make sure you really get a course before you moving on. I also wish there was a bit less full in one word sentence building and more forcing you to use the vocabulary your learning to make actual sentences. Also, more verb paradigm introduction and repetition. Anyway I’ve had it for six months and learned a bit, just renewed and hope it see more learning improvements as it goes. ### Analysis: categories: App, App, App, App, App, App, App, App, App, App, aspects: Content Quality, Content Quality, Engagement, Gamification, Learning Progression, Learning Progression, Learning Progression, Learning Technique, Learning Technique, Learning Technique, sentiments: Negative, Positive, Negative, Negative, Negative, Positive, Neutral, Negative, Positive, Neutral )))

### Review: title: I like it, but I want to love it., content: Super happy to found an app with such a huge Turkish course, sadly it’s lacking or very, very beginner (think four day tourist) in a lot of language apps. Overall, I like learning Turkish with this app. While I’d rather be taking lessons from a Turkish speaker, I do try and converse with my turkish friends over whatsapp and it seems I’m learning! I wish there was an actual sort of learning path, as with duolingo, where you have a starting point and move onwards. I also wish there were quizzes and even “exams” to make sure you really get a course before you moving on. I also wish there was a bit less full in one word sentence building and more forcing you to use the vocabulary your learning to make actual sentences. Also, more verb paradigm introduction and repetition. Anyway I’ve had it for six months and learned a bit, just renewed and hope it see more learning improvements as it goes. ### Analysis: categories: (App, App, App, App, App, App, App, App, App, App) aspects: (Content Quality, Content Quality, Engagement, Gamification, Learning Progression, Learning Progression, Learning Progression, Learning Technique, Learning Technique, Learning Technique) sentiments: (Negative, Positive, Negative, Negative, Negative, Positive, Neutral, Negative, Positive, Neutral) )))

Great Game But.......

Yeah this is a great game in all, but there are a few problems. Number one. When your phone or iPad or whatever you’re playing Clash Of Clans on shuts off because you haven’t touched it in while, and you get back on.........and the game took away at least four-thousand of your Elixir or Gold. Then you can get frustrated. That’s only one problem. Number two. Yeah ok most people may not want to change their name in the game but some people do. So you should have a button to rewrite your name because you don’t like it. That is problem number two. Number three. The last problem. The clash of clans flag for your clan on the left side of the map for your base, and to upgrade to the next level for your clan. Yeah I know probably half of the people who play this game would know how to level up. However probably half of the people who play this game don’t know how to level up. So you should have kind of instructions on how to level up. That’s the last thing. Other than that the game is perfect there is no glitches and it doesn’t blur and the game crashes sometimes but not all the time there’s good graphics and details on the pictures of the game I play it every day and it gives me joy thank you for making this game it is perfect! That’s my review. Thank you for reading!

Game play, Game play, Game play

Elixir/Gold, Name change, Clan leveling

negative, negative, negative

Game play - Elixir/Gold - negative, Game play - Name change - negative, Game play - Clan leveling - negative

### USER: Great Game But.......: Yeah this is a great game in all, but there are a few problems. Number one. When your phone or iPad or whatever you’re playing Clash Of Clans on shuts off because you haven’t touched it in while, and you get back on.........and the game took away at least four-thousand of your Elixir or Gold. Then you can get frustrated. That’s only one problem. Number two. Yeah ok most people may not want to change their name in the game but some people do. So you should have a button to rewrite your name because you don’t like it. That is problem number two. Number three. The last problem. The clash of clans flag for your clan on the left side of the map for your base, and to upgrade to the next level for your clan. Yeah I know probably half of the people who play this game would know how to level up. However probably half of the people who play this game don’t know how to level up. So you should have kind of instructions on how to level up. That’s the last thing. Other than that the game is perfect there is no glitches and it doesn’t blur and the game crashes sometimes but not all the time there’s good graphics and details on the pictures of the game I play it every day and it gives me joy thank you for making this game it is perfect! That’s my review. Thank you for reading! ### ASSISTANT: Game play - Elixir/Gold - negative, Game play - Name change - negative, Game play - Clan leveling - negative )))

### Review: title: Great Game But......., content: Yeah this is a great game in all, but there are a few problems. Number one. When your phone or iPad or whatever you’re playing Clash Of Clans on shuts off because you haven’t touched it in while, and you get back on.........and the game took away at least four-thousand of your Elixir or Gold. Then you can get frustrated. That’s only one problem. Number two. Yeah ok most people may not want to change their name in the game but some people do. So you should have a button to rewrite your name because you don’t like it. That is problem number two. Number three. The last problem. The clash of clans flag for your clan on the left side of the map for your base, and to upgrade to the next level for your clan. Yeah I know probably half of the people who play this game would know how to level up. However probably half of the people who play this game don’t know how to level up. So you should have kind of instructions on how to level up. That’s the last thing. Other than that the game is perfect there is no glitches and it doesn’t blur and the game crashes sometimes but not all the time there’s good graphics and details on the pictures of the game I play it every day and it gives me joy thank you for making this game it is perfect! That’s my review. Thank you for reading! ### Analysis: categories: Game play, Game play, Game play, aspects: Elixir/Gold, Name change, Clan leveling, sentiments: negative, negative, negative )))

### Review: title: Great Game But......., content: Yeah this is a great game in all, but there are a few problems. Number one. When your phone or iPad or whatever you’re playing Clash Of Clans on shuts off because you haven’t touched it in while, and you get back on.........and the game took away at least four-thousand of your Elixir or Gold. Then you can get frustrated. That’s only one problem. Number two. Yeah ok most people may not want to change their name in the game but some people do. So you should have a button to rewrite your name because you don’t like it. That is problem number two. Number three. The last problem. The clash of clans flag for your clan on the left side of the map for your base, and to upgrade to the next level for your clan. Yeah I know probably half of the people who play this game would know how to level up. However probably half of the people who play this game don’t know how to level up. So you should have kind of instructions on how to level up. That’s the last thing. Other than that the game is perfect there is no glitches and it doesn’t blur and the game crashes sometimes but not all the time there’s good graphics and details on the pictures of the game I play it every day and it gives me joy thank you for making this game it is perfect! That’s my review. Thank you for reading! ### Analysis: categories: (Game play, Game play, Game play) aspects: (Elixir/Gold, Name change, Clan leveling) sentiments: (negative, negative, negative) )))

No customer service, impossible gift searches

In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only not listed there, but if you use the buttons to try and context customer service, it sends you in circles. No option to contact anyone, just repeatedly sends you to FAQs. Less than useless and an obvious move to decrease staff while paying for literal spaceships. , Appalled and will be shopping in stores more and more as they get stock back.

Customer Service, Functionality, Functionality

Response, Gifting, Registry

Negative, Negative, Negative

Customer Service - Response - Negative, Functionality - Gifting - Negative, Functionality - Registry - Negative

### USER: No customer service, impossible gift searches: In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only not listed there, but if you use the buttons to try and context customer service, it sends you in circles. No option to contact anyone, just repeatedly sends you to FAQs. Less than useless and an obvious move to decrease staff while paying for literal spaceships. , Appalled and will be shopping in stores more and more as they get stock back. ### ASSISTANT: Customer Service - Response - Negative, Functionality - Gifting - Negative, Functionality - Registry - Negative )))

### Review: title: No customer service, impossible gift searches, content: In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only not listed there, but if you use the buttons to try and context customer service, it sends you in circles. No option to contact anyone, just repeatedly sends you to FAQs. Less than useless and an obvious move to decrease staff while paying for literal spaceships. , Appalled and will be shopping in stores more and more as they get stock back. ### Analysis: categories: Customer Service, Functionality, Functionality, aspects: Response, Gifting, Registry, sentiments: Negative, Negative, Negative )))

### Review: title: No customer service, impossible gift searches, content: In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only not listed there, but if you use the buttons to try and context customer service, it sends you in circles. No option to contact anyone, just repeatedly sends you to FAQs. Less than useless and an obvious move to decrease staff while paying for literal spaceships. , Appalled and will be shopping in stores more and more as they get stock back. ### Analysis: categories: (Customer Service, Functionality, Functionality) aspects: (Response, Gifting, Registry) sentiments: (Negative, Negative, Negative) )))

Don't say it's getting delivered when it isn't.

Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better., , If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration.", , This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info.

Delivery

Delivery Date

Negative

Delivery - Delivery Date - Negative

### USER: Don't say it's getting delivered when it isn't.: Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better., , If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration.", , This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info. ### ASSISTANT: Delivery - Delivery Date - Negative )))

### Review: title: Don't say it's getting delivered when it isn't., content: Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better., , If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration.", , This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info. ### Analysis: categories: Delivery, aspects: Delivery Date, sentiments: Negative )))

### Review: title: Don't say it's getting delivered when it isn't., content: Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better., , If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration.", , This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info. ### Analysis: categories: (Delivery) aspects: (Delivery Date) sentiments: (Negative) )))

Great App. Needs More Review

This app is great and uses a variety of different methods that make learning a new language easy and comfortable. The app is laid out well, easy to use and intuitive. The best language-learning app I have used so far., , The only drawback is I wish there was more review. You learn things very quickly and then move on. There is a daily review of a few words, but it doesn’t feel like enough. It would be nice to have an option to keep reviewing as much as you want, whenever you want. Some kind of quiz at the end of lessons might be helpful too to help bring all of the courses together and reaffirm everything you’ve learned.

App, App, App, App, App, App

Interface, Usefulness, Functionality, Learning, Review, Learning

positive, positive, positive, positive, negative, negative

App - Interface - positive, App - Usefulness - positive, App - Functionality - positive, App - Learning - positive, App - Review - negative, App - Learning - negative

### USER: Great App. Needs More Review: This app is great and uses a variety of different methods that make learning a new language easy and comfortable. The app is laid out well, easy to use and intuitive. The best language-learning app I have used so far., , The only drawback is I wish there was more review. You learn things very quickly and then move on. There is a daily review of a few words, but it doesn’t feel like enough. It would be nice to have an option to keep reviewing as much as you want, whenever you want. Some kind of quiz at the end of lessons might be helpful too to help bring all of the courses together and reaffirm everything you’ve learned. ### ASSISTANT: App - Interface - positive, App - Usefulness - positive, App - Functionality - positive, App - Learning - positive, App - Review - negative, App - Learning - negative )))

### Review: title: Great App. Needs More Review, content: This app is great and uses a variety of different methods that make learning a new language easy and comfortable. The app is laid out well, easy to use and intuitive. The best language-learning app I have used so far., , The only drawback is I wish there was more review. You learn things very quickly and then move on. There is a daily review of a few words, but it doesn’t feel like enough. It would be nice to have an option to keep reviewing as much as you want, whenever you want. Some kind of quiz at the end of lessons might be helpful too to help bring all of the courses together and reaffirm everything you’ve learned. ### Analysis: categories: App, App, App, App, App, App, aspects: Interface, Usefulness, Functionality, Learning, Review, Learning, sentiments: positive, positive, positive, positive, negative, negative )))

### Review: title: Great App. Needs More Review, content: This app is great and uses a variety of different methods that make learning a new language easy and comfortable. The app is laid out well, easy to use and intuitive. The best language-learning app I have used so far., , The only drawback is I wish there was more review. You learn things very quickly and then move on. There is a daily review of a few words, but it doesn’t feel like enough. It would be nice to have an option to keep reviewing as much as you want, whenever you want. Some kind of quiz at the end of lessons might be helpful too to help bring all of the courses together and reaffirm everything you’ve learned. ### Analysis: categories: (App, App, App, App, App, App) aspects: (Interface, Usefulness, Functionality, Learning, Review, Learning) sentiments: (positive, positive, positive, positive, negative, negative) )))

App needs some work, but I like the concept

I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed.

App, App, App

Concept, Video Chat, Usability

Positive, Negative, Negative

App - Concept - Positive, App - Video Chat - Negative, App - Usability - Negative

### USER: App needs some work, but I like the concept: I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### ASSISTANT: App - Concept - Positive, App - Video Chat - Negative, App - Usability - Negative )))

### Review: title: App needs some work, but I like the concept, content: I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### Analysis: categories: App, App, App, aspects: Concept, Video Chat, Usability, sentiments: Positive, Negative, Negative )))

### Review: title: App needs some work, but I like the concept, content: I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### Analysis: categories: (App, App, App) aspects: (Concept, Video Chat, Usability) sentiments: (Positive, Negative, Negative) )))

Unfair

Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents do not want to drive 7-10 miles in order to drop a defective charger off at a shop, I've never had a problem getting a refund when i got something else that did not work until there was an update. I am very responsible with my money, i made sure that I looked at reviews and images, but the one that got sent to me doesn’t work and now I cannot get a refund👍

Refund Process

Refund

Negative

Refund Process - Refund - Negative

### USER: Unfair: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents do not want to drive 7-10 miles in order to drop a defective charger off at a shop, I've never had a problem getting a refund when i got something else that did not work until there was an update. I am very responsible with my money, i made sure that I looked at reviews and images, but the one that got sent to me doesn’t work and now I cannot get a refund👍 ### ASSISTANT: Refund Process - Refund - Negative )))

### Review: title: Unfair, content: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents do not want to drive 7-10 miles in order to drop a defective charger off at a shop, I've never had a problem getting a refund when i got something else that did not work until there was an update. I am very responsible with my money, i made sure that I looked at reviews and images, but the one that got sent to me doesn’t work and now I cannot get a refund👍 ### Analysis: categories: Refund Process, aspects: Refund, sentiments: Negative )))

### Review: title: Unfair, content: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents do not want to drive 7-10 miles in order to drop a defective charger off at a shop, I've never had a problem getting a refund when i got something else that did not work until there was an update. I am very responsible with my money, i made sure that I looked at reviews and images, but the one that got sent to me doesn’t work and now I cannot get a refund👍 ### Analysis: categories: (Refund Process) aspects: (Refund) sentiments: (Negative) )))

Can We Get Some Minor Changes?

To start, thank you to whomever read this for creating an amazing and borderline addicting (in a good way) game to play. I’ve been playing for years and it’s one of my favorite past times with friends. , , First, we are in quarantine, and by “we” I mean most of the globe. Many current Clashers have been online a lot more and commuting to the grind. Is their any way we can get a 30 percent quarantine upgrade time and cost reduction. It would be nice for season pass holders to have something to pair with the pass and good for everyone who is playing more to be able to grind. Upgrades times are close to unbearable and I feel everyone would be happier if we could put extra into the grind while we’re all home. , , Secondly, I feel siege machines should be available at a lower level (TH 10 or 11). Raids at these levels are already tough and many of the recommended attacks (in the practice section of the attack menu) start utilizing them at lower levels from donation. It would be great to see the game tweaked and to see these at a lower level to keep people from relying and almost leaching from TH12 player. , , Thanks again for all the time you have put into this game, it’s truly one of the best mobile games out there.

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Upgrade times, Siege machines availability, Attacks, Raids, Practice mode

negative, negative, positive, negative, positive

Gameplay - Upgrade times - negative, Gameplay - Siege machines availability - negative, Gameplay - Attacks - positive, Gameplay - Raids - negative, Gameplay - Practice mode - positive

### USER: Can We Get Some Minor Changes?: To start, thank you to whomever read this for creating an amazing and borderline addicting (in a good way) game to play. I’ve been playing for years and it’s one of my favorite past times with friends. , , First, we are in quarantine, and by “we” I mean most of the globe. Many current Clashers have been online a lot more and commuting to the grind. Is their any way we can get a 30 percent quarantine upgrade time and cost reduction. It would be nice for season pass holders to have something to pair with the pass and good for everyone who is playing more to be able to grind. Upgrades times are close to unbearable and I feel everyone would be happier if we could put extra into the grind while we’re all home. , , Secondly, I feel siege machines should be available at a lower level (TH 10 or 11). Raids at these levels are already tough and many of the recommended attacks (in the practice section of the attack menu) start utilizing them at lower levels from donation. It would be great to see the game tweaked and to see these at a lower level to keep people from relying and almost leaching from TH12 player. , , Thanks again for all the time you have put into this game, it’s truly one of the best mobile games out there. ### ASSISTANT: Gameplay - Upgrade times - negative, Gameplay - Siege machines availability - negative, Gameplay - Attacks - positive, Gameplay - Raids - negative, Gameplay - Practice mode - positive )))

### Review: title: Can We Get Some Minor Changes?, content: To start, thank you to whomever read this for creating an amazing and borderline addicting (in a good way) game to play. I’ve been playing for years and it’s one of my favorite past times with friends. , , First, we are in quarantine, and by “we” I mean most of the globe. Many current Clashers have been online a lot more and commuting to the grind. Is their any way we can get a 30 percent quarantine upgrade time and cost reduction. It would be nice for season pass holders to have something to pair with the pass and good for everyone who is playing more to be able to grind. Upgrades times are close to unbearable and I feel everyone would be happier if we could put extra into the grind while we’re all home. , , Secondly, I feel siege machines should be available at a lower level (TH 10 or 11). Raids at these levels are already tough and many of the recommended attacks (in the practice section of the attack menu) start utilizing them at lower levels from donation. It would be great to see the game tweaked and to see these at a lower level to keep people from relying and almost leaching from TH12 player. , , Thanks again for all the time you have put into this game, it’s truly one of the best mobile games out there. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Upgrade times, Siege machines availability, Attacks, Raids, Practice mode, sentiments: negative, negative, positive, negative, positive )))

### Review: title: Can We Get Some Minor Changes?, content: To start, thank you to whomever read this for creating an amazing and borderline addicting (in a good way) game to play. I’ve been playing for years and it’s one of my favorite past times with friends. , , First, we are in quarantine, and by “we” I mean most of the globe. Many current Clashers have been online a lot more and commuting to the grind. Is their any way we can get a 30 percent quarantine upgrade time and cost reduction. It would be nice for season pass holders to have something to pair with the pass and good for everyone who is playing more to be able to grind. Upgrades times are close to unbearable and I feel everyone would be happier if we could put extra into the grind while we’re all home. , , Secondly, I feel siege machines should be available at a lower level (TH 10 or 11). Raids at these levels are already tough and many of the recommended attacks (in the practice section of the attack menu) start utilizing them at lower levels from donation. It would be great to see the game tweaked and to see these at a lower level to keep people from relying and almost leaching from TH12 player. , , Thanks again for all the time you have put into this game, it’s truly one of the best mobile games out there. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Upgrade times, Siege machines availability, Attacks, Raids, Practice mode) sentiments: (negative, negative, positive, negative, positive) )))

Delayed packages

Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online.

App-Features

Package Status

negative

App-Features - Package Status - negative

### USER: Delayed packages: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online. ### ASSISTANT: App-Features - Package Status - negative )))

### Review: title: Delayed packages, content: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online. ### Analysis: categories: App-Features, aspects: Package Status, sentiments: negative )))

### Review: title: Delayed packages, content: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online. ### Analysis: categories: (App-Features) aspects: (Package Status) sentiments: (negative) )))

Great, but not the best (Updated)

I’m updating this because I’ve used Babbel for awhile now, and these are some things I would fix for my learning experience. , 1. I wish there was a better way to customise notifications, because I would love to be reminded to do it because I don’t want to lose my streak or something like that, or perhaps even an option where I get more than one notification a day. I’m often busy when I have my notifications scheduled, and I often ignore it because of that., 2. I would love to see a more customised reviewing experience. When I review my words, I want to review the ones I don’t remember or barely remember at all. I would love a way to be able to pick what lesson I want with what words I want reviewed, because I know how to count to 20 in German but I don’t quite remember how to order something, and I wish there was a way to tailor it to my needs., All that said, Babbel is a really great learning experience.

App-Functionality, App-Functionality, App-Functionality, App-Experience

Notifications, Customisation, Word Review, Immersive Learning

Negative, Negative, Negative, Positive

App-Functionality - Notifications - Negative, App-Functionality - Customisation - Negative, App-Functionality - Word Review - Negative, App-Experience - Immersive Learning - Positive

### USER: Great, but not the best (Updated): I’m updating this because I’ve used Babbel for awhile now, and these are some things I would fix for my learning experience. , 1. I wish there was a better way to customise notifications, because I would love to be reminded to do it because I don’t want to lose my streak or something like that, or perhaps even an option where I get more than one notification a day. I’m often busy when I have my notifications scheduled, and I often ignore it because of that., 2. I would love to see a more customised reviewing experience. When I review my words, I want to review the ones I don’t remember or barely remember at all. I would love a way to be able to pick what lesson I want with what words I want reviewed, because I know how to count to 20 in German but I don’t quite remember how to order something, and I wish there was a way to tailor it to my needs., All that said, Babbel is a really great learning experience. ### ASSISTANT: App-Functionality - Notifications - Negative, App-Functionality - Customisation - Negative, App-Functionality - Word Review - Negative, App-Experience - Immersive Learning - Positive )))

### Review: title: Great, but not the best (Updated), content: I’m updating this because I’ve used Babbel for awhile now, and these are some things I would fix for my learning experience. , 1. I wish there was a better way to customise notifications, because I would love to be reminded to do it because I don’t want to lose my streak or something like that, or perhaps even an option where I get more than one notification a day. I’m often busy when I have my notifications scheduled, and I often ignore it because of that., 2. I would love to see a more customised reviewing experience. When I review my words, I want to review the ones I don’t remember or barely remember at all. I would love a way to be able to pick what lesson I want with what words I want reviewed, because I know how to count to 20 in German but I don’t quite remember how to order something, and I wish there was a way to tailor it to my needs., All that said, Babbel is a really great learning experience. ### Analysis: categories: App-Functionality, App-Functionality, App-Functionality, App-Experience, aspects: Notifications, Customisation, Word Review, Immersive Learning, sentiments: Negative, Negative, Negative, Positive )))

### Review: title: Great, but not the best (Updated), content: I’m updating this because I’ve used Babbel for awhile now, and these are some things I would fix for my learning experience. , 1. I wish there was a better way to customise notifications, because I would love to be reminded to do it because I don’t want to lose my streak or something like that, or perhaps even an option where I get more than one notification a day. I’m often busy when I have my notifications scheduled, and I often ignore it because of that., 2. I would love to see a more customised reviewing experience. When I review my words, I want to review the ones I don’t remember or barely remember at all. I would love a way to be able to pick what lesson I want with what words I want reviewed, because I know how to count to 20 in German but I don’t quite remember how to order something, and I wish there was a way to tailor it to my needs., All that said, Babbel is a really great learning experience. ### Analysis: categories: (App-Functionality, App-Functionality, App-Functionality, App-Experience) aspects: (Notifications, Customisation, Word Review, Immersive Learning) sentiments: (Negative, Negative, Negative, Positive) )))

Not bad but needs help

Keeping it quick and simple. been playing for years now, i remember back when you would train a certain amount of troops in a barracks instead of doing it all at once. many upgrades since then but i find the builder base a disappointment. I stopped playing when it came out as it irritated me with the match ups. Just seemed like i was getting matched up with builder halls one or two levels higher. So i stopped for a year or two. I come back and it’s the same issue. I’ve been trying to consistently play for the last month or two and build back up, but when i go for builder hall attacks it’s the same stuff. Hard to win any battles or raise leagues when im facing people with better, stronger and more defenses; with a new flying hero, stronger troops and more troops. i’ve been stuck around 2650 since i stopped playing when it first came out. it’s a shame because there is literally nothing you can do. You go into attack and you can tell right away when you are going to lose. Literally nothing you can do besides attempt to get a start. fix this please

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Matchmaking, Builder Base, Troops, Defenses, Heroes, Flying Hero, Attack Strategy

Negative, Negative, Positive, Negative, Negative, Negative, Negative

Gameplay - Matchmaking - Negative, Gameplay - Builder Base - Negative, Gameplay - Troops - Positive, Gameplay - Defenses - Negative, Gameplay - Heroes - Negative, Gameplay - Flying Hero - Negative, Gameplay - Attack Strategy - Negative

### USER: Not bad but needs help: Keeping it quick and simple. been playing for years now, i remember back when you would train a certain amount of troops in a barracks instead of doing it all at once. many upgrades since then but i find the builder base a disappointment. I stopped playing when it came out as it irritated me with the match ups. Just seemed like i was getting matched up with builder halls one or two levels higher. So i stopped for a year or two. I come back and it’s the same issue. I’ve been trying to consistently play for the last month or two and build back up, but when i go for builder hall attacks it’s the same stuff. Hard to win any battles or raise leagues when im facing people with better, stronger and more defenses; with a new flying hero, stronger troops and more troops. i’ve been stuck around 2650 since i stopped playing when it first came out. it’s a shame because there is literally nothing you can do. You go into attack and you can tell right away when you are going to lose. Literally nothing you can do besides attempt to get a start. fix this please ### ASSISTANT: Gameplay - Matchmaking - Negative, Gameplay - Builder Base - Negative, Gameplay - Troops - Positive, Gameplay - Defenses - Negative, Gameplay - Heroes - Negative, Gameplay - Flying Hero - Negative, Gameplay - Attack Strategy - Negative )))

### Review: title: Not bad but needs help, content: Keeping it quick and simple. been playing for years now, i remember back when you would train a certain amount of troops in a barracks instead of doing it all at once. many upgrades since then but i find the builder base a disappointment. I stopped playing when it came out as it irritated me with the match ups. Just seemed like i was getting matched up with builder halls one or two levels higher. So i stopped for a year or two. I come back and it’s the same issue. I’ve been trying to consistently play for the last month or two and build back up, but when i go for builder hall attacks it’s the same stuff. Hard to win any battles or raise leagues when im facing people with better, stronger and more defenses; with a new flying hero, stronger troops and more troops. i’ve been stuck around 2650 since i stopped playing when it first came out. it’s a shame because there is literally nothing you can do. You go into attack and you can tell right away when you are going to lose. Literally nothing you can do besides attempt to get a start. fix this please ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Matchmaking, Builder Base, Troops, Defenses, Heroes, Flying Hero, Attack Strategy, sentiments: Negative, Negative, Positive, Negative, Negative, Negative, Negative )))

### Review: title: Not bad but needs help, content: Keeping it quick and simple. been playing for years now, i remember back when you would train a certain amount of troops in a barracks instead of doing it all at once. many upgrades since then but i find the builder base a disappointment. I stopped playing when it came out as it irritated me with the match ups. Just seemed like i was getting matched up with builder halls one or two levels higher. So i stopped for a year or two. I come back and it’s the same issue. I’ve been trying to consistently play for the last month or two and build back up, but when i go for builder hall attacks it’s the same stuff. Hard to win any battles or raise leagues when im facing people with better, stronger and more defenses; with a new flying hero, stronger troops and more troops. i’ve been stuck around 2650 since i stopped playing when it first came out. it’s a shame because there is literally nothing you can do. You go into attack and you can tell right away when you are going to lose. Literally nothing you can do besides attempt to get a start. fix this please ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Matchmaking, Builder Base, Troops, Defenses, Heroes, Flying Hero, Attack Strategy) sentiments: (Negative, Negative, Positive, Negative, Negative, Negative, Negative) )))

LONG TIME NO SEE MY FRIEND :D

Dear SuperCell, , This game has brought me closer to people I’d never knew would be with me till this day. I’ve been playing since 2014, so many memories. I stopped playing for roughly 2 years I come back and man BIG CHANGES, I had a new village to look after, new TROOPS, two more Home Village town halls, Clan War Leagues. You done an amazing job with Clash of Clans really up it up and bringing new clashers and old clashers to enjoy the game with more possibilities. Though I don’t want to ask for much but with the new social it would be nice if we can private message friends and also maybe add a day and night system to Clash of Clans to capture real life time. Also I want to old clashers to be recognized, some to show how long they been playing for. That’s all hope it’s not too much and I doubt anybody would read this but thank you SuperCell you made my childhood :) , , Sincerely Your Friend , - Dutch <3

Gameplay

Gameplay

positive

Gameplay - Gameplay - positive

### USER: LONG TIME NO SEE MY FRIEND :D: Dear SuperCell, , This game has brought me closer to people I’d never knew would be with me till this day. I’ve been playing since 2014, so many memories. I stopped playing for roughly 2 years I come back and man BIG CHANGES, I had a new village to look after, new TROOPS, two more Home Village town halls, Clan War Leagues. You done an amazing job with Clash of Clans really up it up and bringing new clashers and old clashers to enjoy the game with more possibilities. Though I don’t want to ask for much but with the new social it would be nice if we can private message friends and also maybe add a day and night system to Clash of Clans to capture real life time. Also I want to old clashers to be recognized, some to show how long they been playing for. That’s all hope it’s not too much and I doubt anybody would read this but thank you SuperCell you made my childhood :) , , Sincerely Your Friend , - Dutch <3 ### ASSISTANT: Gameplay - Gameplay - positive )))

### Review: title: LONG TIME NO SEE MY FRIEND :D, content: Dear SuperCell, , This game has brought me closer to people I’d never knew would be with me till this day. I’ve been playing since 2014, so many memories. I stopped playing for roughly 2 years I come back and man BIG CHANGES, I had a new village to look after, new TROOPS, two more Home Village town halls, Clan War Leagues. You done an amazing job with Clash of Clans really up it up and bringing new clashers and old clashers to enjoy the game with more possibilities. Though I don’t want to ask for much but with the new social it would be nice if we can private message friends and also maybe add a day and night system to Clash of Clans to capture real life time. Also I want to old clashers to be recognized, some to show how long they been playing for. That’s all hope it’s not too much and I doubt anybody would read this but thank you SuperCell you made my childhood :) , , Sincerely Your Friend , - Dutch <3 ### Analysis: categories: Gameplay, aspects: Gameplay, sentiments: positive )))

### Review: title: LONG TIME NO SEE MY FRIEND :D, content: Dear SuperCell, , This game has brought me closer to people I’d never knew would be with me till this day. I’ve been playing since 2014, so many memories. I stopped playing for roughly 2 years I come back and man BIG CHANGES, I had a new village to look after, new TROOPS, two more Home Village town halls, Clan War Leagues. You done an amazing job with Clash of Clans really up it up and bringing new clashers and old clashers to enjoy the game with more possibilities. Though I don’t want to ask for much but with the new social it would be nice if we can private message friends and also maybe add a day and night system to Clash of Clans to capture real life time. Also I want to old clashers to be recognized, some to show how long they been playing for. That’s all hope it’s not too much and I doubt anybody would read this but thank you SuperCell you made my childhood :) , , Sincerely Your Friend , - Dutch <3 ### Analysis: categories: (Gameplay) aspects: (Gameplay) sentiments: (positive) )))

Not worth it for me

Couldn’t figure out how to get it to start anywhere but the basics, and I wasn’t able to try anything without making a purchase. I wanted to try it for the two languages I’m working on, so I settled on paying for just one because I saw the 20 day trial with guarantee/money back. Getting the purchase price returned (because this app just doesn’t seem helpful to me) is not a simple process. They do have instructions for it, but it isn’t fast/easy. (Update - I was able receive a refund). , Maybe I’m just doing it wrong, but this app only seems okay for a total beginner., I am now using Duolingo (it’s fun and I have friends on it) and LingoDeer (lifetime access because I like their grammar explanations and a few other features). , Also these two apps are good for any language they have, not just one.

App Features, App Features, App Features, App Features, App Support, App Features, App Features, App Features, App Features, App Features, App Features

Functionality, Purchase Process, Interface, Pricing, Refund Process, Beginner Friendliness, Functionality, Interface, Functionality, Pricing, Functionality

Negative, Negative, Negative, Negative, Negative, Negative, Neutral, Positive, Positive, Positive, Positive

App Features - Functionality - Negative, App Features - Purchase Process - Negative, App Features - Interface - Negative, App Features - Pricing - Negative, App Support - Refund Process - Negative, App Features - Beginner Friendliness - Negative, App Features - Functionality - Neutral, App Features - Interface - Positive, App Features - Functionality - Positive, App Features - Pricing - Positive, App Features - Functionality - Positive

### USER: Not worth it for me: Couldn’t figure out how to get it to start anywhere but the basics, and I wasn’t able to try anything without making a purchase. I wanted to try it for the two languages I’m working on, so I settled on paying for just one because I saw the 20 day trial with guarantee/money back. Getting the purchase price returned (because this app just doesn’t seem helpful to me) is not a simple process. They do have instructions for it, but it isn’t fast/easy. (Update - I was able receive a refund). , Maybe I’m just doing it wrong, but this app only seems okay for a total beginner., I am now using Duolingo (it’s fun and I have friends on it) and LingoDeer (lifetime access because I like their grammar explanations and a few other features). , Also these two apps are good for any language they have, not just one. ### ASSISTANT: App Features - Functionality - Negative, App Features - Purchase Process - Negative, App Features - Interface - Negative, App Features - Pricing - Negative, App Support - Refund Process - Negative, App Features - Beginner Friendliness - Negative, App Features - Functionality - Neutral, App Features - Interface - Positive, App Features - Functionality - Positive, App Features - Pricing - Positive, App Features - Functionality - Positive )))

### Review: title: Not worth it for me, content: Couldn’t figure out how to get it to start anywhere but the basics, and I wasn’t able to try anything without making a purchase. I wanted to try it for the two languages I’m working on, so I settled on paying for just one because I saw the 20 day trial with guarantee/money back. Getting the purchase price returned (because this app just doesn’t seem helpful to me) is not a simple process. They do have instructions for it, but it isn’t fast/easy. (Update - I was able receive a refund). , Maybe I’m just doing it wrong, but this app only seems okay for a total beginner., I am now using Duolingo (it’s fun and I have friends on it) and LingoDeer (lifetime access because I like their grammar explanations and a few other features). , Also these two apps are good for any language they have, not just one. ### Analysis: categories: App Features, App Features, App Features, App Features, App Support, App Features, App Features, App Features, App Features, App Features, App Features, aspects: Functionality, Purchase Process, Interface, Pricing, Refund Process, Beginner Friendliness, Functionality, Interface, Functionality, Pricing, Functionality, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Neutral, Positive, Positive, Positive, Positive )))

### Review: title: Not worth it for me, content: Couldn’t figure out how to get it to start anywhere but the basics, and I wasn’t able to try anything without making a purchase. I wanted to try it for the two languages I’m working on, so I settled on paying for just one because I saw the 20 day trial with guarantee/money back. Getting the purchase price returned (because this app just doesn’t seem helpful to me) is not a simple process. They do have instructions for it, but it isn’t fast/easy. (Update - I was able receive a refund). , Maybe I’m just doing it wrong, but this app only seems okay for a total beginner., I am now using Duolingo (it’s fun and I have friends on it) and LingoDeer (lifetime access because I like their grammar explanations and a few other features). , Also these two apps are good for any language they have, not just one. ### Analysis: categories: (App Features, App Features, App Features, App Features, App Support, App Features, App Features, App Features, App Features, App Features, App Features) aspects: (Functionality, Purchase Process, Interface, Pricing, Refund Process, Beginner Friendliness, Functionality, Interface, Functionality, Pricing, Functionality) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Neutral, Positive, Positive, Positive, Positive) )))

Amazing app

Obviously, I have my complaints, but those said complaints have nothing to do with the app itself, only the users. I have a problem with the ads like “OMGGGG I CAN’T PASS LEVEL ONE!!!!” But those are not Instagram’s fault. And the sex groups, the fake groups that people make named “My nudes,” in order to get followers. But, yet again, not their fault. Now, the things I like about Instagram, outweigh the things I don’t like, in a long run. I like how I have a feed, and a search, so I can see my feed, and then look at what I’m interested in. I greatly enjoy the fact that I can keep up with my family and friends, all the while entertaining myself. I can’t stress enough how good this app is. The users however, I can definitely say otherwise. And even though this app is old, it still has a lot of improvements to undergo, and the developers understand that, and are putting in an effort to support, and satisfy its users, instead of being a complete cash grab. In conclusion, as a middle school student, it is INCREDIBLY important for me and my classmates.

App, App, App, App

Ad, Feature, Social, Stability

Negative, Positive, Positive, Positive

App - User Awareness - Negative, App - Features - Positive, App - Content - Negative, App - Design - Positive, App - User Experience - Negative, App - Value - Positive

### USER: Amazing app: Obviously, I have my complaints, but those said complaints have nothing to do with the app itself, only the users. I have a problem with the ads like “OMGGGG I CAN’T PASS LEVEL ONE!!!!” But those are not Instagram’s fault. And the sex groups, the fake groups that people make named “My nudes,” in order to get followers. But, yet again, not their fault. Now, the things I like about Instagram, outweigh the things I don’t like, in a long run. I like how I have a feed, and a search, so I can see my feed, and then look at what I’m interested in. I greatly enjoy the fact that I can keep up with my family and friends, all the while entertaining myself. I can’t stress enough how good this app is. The users however, I can definitely say otherwise. And even though this app is old, it still has a lot of improvements to undergo, and the developers understand that, and are putting in an effort to support, and satisfy its users, instead of being a complete cash grab. In conclusion, as a middle school student, it is INCREDIBLY important for me and my classmates. ### ASSISTANT: App - User Awareness - Negative, App - Features - Positive, App - Content - Negative, App - Design - Positive, App - User Experience - Negative, App - Value - Positive )))

### Review: title: Amazing app, content: Obviously, I have my complaints, but those said complaints have nothing to do with the app itself, only the users. I have a problem with the ads like “OMGGGG I CAN’T PASS LEVEL ONE!!!!” But those are not Instagram’s fault. And the sex groups, the fake groups that people make named “My nudes,” in order to get followers. But, yet again, not their fault. Now, the things I like about Instagram, outweigh the things I don’t like, in a long run. I like how I have a feed, and a search, so I can see my feed, and then look at what I’m interested in. I greatly enjoy the fact that I can keep up with my family and friends, all the while entertaining myself. I can’t stress enough how good this app is. The users however, I can definitely say otherwise. And even though this app is old, it still has a lot of improvements to undergo, and the developers understand that, and are putting in an effort to support, and satisfy its users, instead of being a complete cash grab. In conclusion, as a middle school student, it is INCREDIBLY important for me and my classmates. ### Analysis: categories: App, App, App, App, aspects: Ad, Feature, Social, Stability, sentiments: Negative, Positive, Positive, Positive )))

### Review: title: Amazing app, content: Obviously, I have my complaints, but those said complaints have nothing to do with the app itself, only the users. I have a problem with the ads like “OMGGGG I CAN’T PASS LEVEL ONE!!!!” But those are not Instagram’s fault. And the sex groups, the fake groups that people make named “My nudes,” in order to get followers. But, yet again, not their fault. Now, the things I like about Instagram, outweigh the things I don’t like, in a long run. I like how I have a feed, and a search, so I can see my feed, and then look at what I’m interested in. I greatly enjoy the fact that I can keep up with my family and friends, all the while entertaining myself. I can’t stress enough how good this app is. The users however, I can definitely say otherwise. And even though this app is old, it still has a lot of improvements to undergo, and the developers understand that, and are putting in an effort to support, and satisfy its users, instead of being a complete cash grab. In conclusion, as a middle school student, it is INCREDIBLY important for me and my classmates. ### Analysis: categories: (App, App, App, App) aspects: (Ad, Feature, Social, Stability) sentiments: (Negative, Positive, Positive, Positive) )))

Cant filter clothing by fabric. Really?

This is a god app. My gripe is that clothing cannot be searched by material/ fabric. If you are allergic or simply dislike fabrics, oh well, search through millions of polyester dresses because you gave no way to select rayon or cotton or whatever material you are looking for. Putting in a search “ rayon dresses” will not screen out other materials. It is just very bizarre that one of the most critical features of clothing is missing, forcing you to scroll through dresses you can not wear. Curiously enough, many many other items other than clothing can be filtered for material so the feature exists. Not only in the app but on the website as well. It makes for a very frustrating experience if you have allergies to fabrics.

App

Search

Negative

App - Search - Negative

### USER: Cant filter clothing by fabric. Really?: This is a god app. My gripe is that clothing cannot be searched by material/ fabric. If you are allergic or simply dislike fabrics, oh well, search through millions of polyester dresses because you gave no way to select rayon or cotton or whatever material you are looking for. Putting in a search “ rayon dresses” will not screen out other materials. It is just very bizarre that one of the most critical features of clothing is missing, forcing you to scroll through dresses you can not wear. Curiously enough, many many other items other than clothing can be filtered for material so the feature exists. Not only in the app but on the website as well. It makes for a very frustrating experience if you have allergies to fabrics. ### ASSISTANT: App - Search - Negative )))

### Review: title: Cant filter clothing by fabric. Really?, content: This is a god app. My gripe is that clothing cannot be searched by material/ fabric. If you are allergic or simply dislike fabrics, oh well, search through millions of polyester dresses because you gave no way to select rayon or cotton or whatever material you are looking for. Putting in a search “ rayon dresses” will not screen out other materials. It is just very bizarre that one of the most critical features of clothing is missing, forcing you to scroll through dresses you can not wear. Curiously enough, many many other items other than clothing can be filtered for material so the feature exists. Not only in the app but on the website as well. It makes for a very frustrating experience if you have allergies to fabrics. ### Analysis: categories: App, aspects: Search, sentiments: Negative )))

### Review: title: Cant filter clothing by fabric. Really?, content: This is a god app. My gripe is that clothing cannot be searched by material/ fabric. If you are allergic or simply dislike fabrics, oh well, search through millions of polyester dresses because you gave no way to select rayon or cotton or whatever material you are looking for. Putting in a search “ rayon dresses” will not screen out other materials. It is just very bizarre that one of the most critical features of clothing is missing, forcing you to scroll through dresses you can not wear. Curiously enough, many many other items other than clothing can be filtered for material so the feature exists. Not only in the app but on the website as well. It makes for a very frustrating experience if you have allergies to fabrics. ### Analysis: categories: (App) aspects: (Search) sentiments: (Negative) )))

Payment glitch

I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment.

App

Payment

Negative

App - Payment - Negative

### USER: Payment glitch: I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment. ### ASSISTANT: App - Payment - Negative )))

### Review: title: Payment glitch, content: I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment. ### Analysis: categories: App, aspects: Payment, sentiments: Negative )))

### Review: title: Payment glitch, content: I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment. ### Analysis: categories: (App) aspects: (Payment) sentiments: (Negative) )))

Request: Option to Move Items from Cart to Wishlist

The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use., , I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose., , It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks!

wishlist

move items from cart

positive

wishlist - move items from cart - positive

### USER: Request: Option to Move Items from Cart to Wishlist: The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use., , I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose., , It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks! ### ASSISTANT: wishlist - move items from cart - positive )))

### Review: title: Request: Option to Move Items from Cart to Wishlist, content: The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use., , I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose., , It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks! ### Analysis: categories: wishlist, aspects: move items from cart, sentiments: positive )))

### Review: title: Request: Option to Move Items from Cart to Wishlist, content: The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use., , I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose., , It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks! ### Analysis: categories: (wishlist) aspects: (move items from cart) sentiments: (positive) )))

Tablet UI issues

Honestly, kind of surprised by the tablet UI issues from the latest update - totally out of character for this online retailer. These issues include the inability to open and stay in landscape mode, inability to scroll horizontally or resize pages to view content that no longer fits onto the page (content no longer scales to screen dimension) and the white space present at the bottom of the screen. The combination of these are very frustrating and make it difficult to navigate and search in the app. Only reason for 2 stars is that this is the first time I’ve had issues this bad since getting the app several years ago.

UI, Ease of use, Ease of use, UI, UI

Design, Navigation, Scrolling, Appearance, Interface

negative, negative, negative, negative, negative

UI - Design - negative, Ease of use - Navigation - negative, Ease of use - Scrolling - negative, UI - Appearance - negative, UI - Interface - negative

### USER: Tablet UI issues: Honestly, kind of surprised by the tablet UI issues from the latest update - totally out of character for this online retailer. These issues include the inability to open and stay in landscape mode, inability to scroll horizontally or resize pages to view content that no longer fits onto the page (content no longer scales to screen dimension) and the white space present at the bottom of the screen. The combination of these are very frustrating and make it difficult to navigate and search in the app. Only reason for 2 stars is that this is the first time I’ve had issues this bad since getting the app several years ago. ### ASSISTANT: UI - Design - negative, Ease of use - Navigation - negative, Ease of use - Scrolling - negative, UI - Appearance - negative, UI - Interface - negative )))

### Review: title: Tablet UI issues, content: Honestly, kind of surprised by the tablet UI issues from the latest update - totally out of character for this online retailer. These issues include the inability to open and stay in landscape mode, inability to scroll horizontally or resize pages to view content that no longer fits onto the page (content no longer scales to screen dimension) and the white space present at the bottom of the screen. The combination of these are very frustrating and make it difficult to navigate and search in the app. Only reason for 2 stars is that this is the first time I’ve had issues this bad since getting the app several years ago. ### Analysis: categories: UI, Ease of use, Ease of use, UI, UI, aspects: Design, Navigation, Scrolling, Appearance, Interface, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Tablet UI issues, content: Honestly, kind of surprised by the tablet UI issues from the latest update - totally out of character for this online retailer. These issues include the inability to open and stay in landscape mode, inability to scroll horizontally or resize pages to view content that no longer fits onto the page (content no longer scales to screen dimension) and the white space present at the bottom of the screen. The combination of these are very frustrating and make it difficult to navigate and search in the app. Only reason for 2 stars is that this is the first time I’ve had issues this bad since getting the app several years ago. ### Analysis: categories: (UI, Ease of use, Ease of use, UI, UI) aspects: (Design, Navigation, Scrolling, Appearance, Interface) sentiments: (negative, negative, negative, negative, negative) )))

problem with notes

Dear Instagram,, i don't wanna be mean but I have had an issue with your update a few months back, which allows users to have the notes feature. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No notes option. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. 1 would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude., But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this. Please give me this update, I do not deserve this., It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. I don't know why you're targeting me like this, but it needs to stop. Please provide me with this update, I would love to have the notes feature. Thank you.

App Features

Notes Feature

Negative

App Features - Notes Feature - Negative

### USER: problem with notes: Dear Instagram,, i don't wanna be mean but I have had an issue with your update a few months back, which allows users to have the notes feature. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No notes option. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. 1 would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude., But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this. Please give me this update, I do not deserve this., It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. I don't know why you're targeting me like this, but it needs to stop. Please provide me with this update, I would love to have the notes feature. Thank you. ### ASSISTANT: App Features - Notes Feature - Negative )))

### Review: title: problem with notes, content: Dear Instagram,, i don't wanna be mean but I have had an issue with your update a few months back, which allows users to have the notes feature. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No notes option. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. 1 would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude., But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this. Please give me this update, I do not deserve this., It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. I don't know why you're targeting me like this, but it needs to stop. Please provide me with this update, I would love to have the notes feature. Thank you. ### Analysis: categories: App Features, aspects: Notes Feature, sentiments: Negative )))

### Review: title: problem with notes, content: Dear Instagram,, i don't wanna be mean but I have had an issue with your update a few months back, which allows users to have the notes feature. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No notes option. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. 1 would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude., But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this. Please give me this update, I do not deserve this., It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. I don't know why you're targeting me like this, but it needs to stop. Please provide me with this update, I would love to have the notes feature. Thank you. ### Analysis: categories: (App Features) aspects: (Notes Feature) sentiments: (Negative) )))

Disappointing

I’m bilingual & understand quite a bit in languages that I don’t ‘speak.’ My daughter and I we’re going to take a trip to France. I purchased Babel more than eight weeks prior to departure. I didn’t expect to become fluent, I did expect to learn key words and phrases. After only a few basic words the program suddenly put out rapidly spoken, advanced conversations. I was completely lost, and found it frustrating. It was difficult, when possible, to figure out the content. I found two free apps that were more useful. One provided progressive steps and was fun. I’m still using both to learn French. My next language will be German. During my trip, I learned that the free apps had provided a much broader knowledge base and understanding of the language. Though far from fluent, I was able to understand, and often respond despite my minimal knowledge of the language. I’m going to cancel the last month of my subscription today. I would not recommend this app.

Learning Experience, Learning Experience, Learning Experience

Ease of Use, Helpfulness, Variety

negative, negative, positive

Learning Experience - Ease of Use - negative, Learning Experience - Helpfulness - negative, Learning Experience - Variety - positive

### USER: Disappointing: I’m bilingual & understand quite a bit in languages that I don’t ‘speak.’ My daughter and I we’re going to take a trip to France. I purchased Babel more than eight weeks prior to departure. I didn’t expect to become fluent, I did expect to learn key words and phrases. After only a few basic words the program suddenly put out rapidly spoken, advanced conversations. I was completely lost, and found it frustrating. It was difficult, when possible, to figure out the content. I found two free apps that were more useful. One provided progressive steps and was fun. I’m still using both to learn French. My next language will be German. During my trip, I learned that the free apps had provided a much broader knowledge base and understanding of the language. Though far from fluent, I was able to understand, and often respond despite my minimal knowledge of the language. I’m going to cancel the last month of my subscription today. I would not recommend this app. ### ASSISTANT: Learning Experience - Ease of Use - negative, Learning Experience - Helpfulness - negative, Learning Experience - Variety - positive )))

### Review: title: Disappointing, content: I’m bilingual & understand quite a bit in languages that I don’t ‘speak.’ My daughter and I we’re going to take a trip to France. I purchased Babel more than eight weeks prior to departure. I didn’t expect to become fluent, I did expect to learn key words and phrases. After only a few basic words the program suddenly put out rapidly spoken, advanced conversations. I was completely lost, and found it frustrating. It was difficult, when possible, to figure out the content. I found two free apps that were more useful. One provided progressive steps and was fun. I’m still using both to learn French. My next language will be German. During my trip, I learned that the free apps had provided a much broader knowledge base and understanding of the language. Though far from fluent, I was able to understand, and often respond despite my minimal knowledge of the language. I’m going to cancel the last month of my subscription today. I would not recommend this app. ### Analysis: categories: Learning Experience, Learning Experience, Learning Experience, aspects: Ease of Use, Helpfulness, Variety, sentiments: negative, negative, positive )))

### Review: title: Disappointing, content: I’m bilingual & understand quite a bit in languages that I don’t ‘speak.’ My daughter and I we’re going to take a trip to France. I purchased Babel more than eight weeks prior to departure. I didn’t expect to become fluent, I did expect to learn key words and phrases. After only a few basic words the program suddenly put out rapidly spoken, advanced conversations. I was completely lost, and found it frustrating. It was difficult, when possible, to figure out the content. I found two free apps that were more useful. One provided progressive steps and was fun. I’m still using both to learn French. My next language will be German. During my trip, I learned that the free apps had provided a much broader knowledge base and understanding of the language. Though far from fluent, I was able to understand, and often respond despite my minimal knowledge of the language. I’m going to cancel the last month of my subscription today. I would not recommend this app. ### Analysis: categories: (Learning Experience, Learning Experience, Learning Experience) aspects: (Ease of Use, Helpfulness, Variety) sentiments: (negative, negative, positive) )))

Most annoying app

This is the most annoying app I’ve ever used. I’m using it for a weekly recurring appointment, and every week, it sends me push notifications, text messages, and emails at random times of the day, sometimes 1am, to do all sorts of things before each appointment: confirm the appointment, “pay” for the appointment (by entering in my card info and processing the $0.00 payment, as it’s covered by my insurance), answer a survey, check my messages, and if I don’t do these things it warns me my appointment will be cancelled. And there’s no way to disable these in the app; I’ve tried turning off pushes and texts, but they still keep coming. I’ve had to turn pushes off for this app in iOS settings and block the text number. Plus, every time I open the app, it asks me again if I want to set a PIN (I don’t) and share my health data (I don’t). Then when I finally get into the app, it crashes when I’m processing my $0.00 “payment” or just navigating the menus. This app has been a source of added stress in my life.

App, App, App, App, App, App

Notifications, Payment, Login, Security, Data Sharing, Functionality

Negative, Negative, Negative, Negative, Negative, Negative

App - Notifications - Negative, App - Payment - Negative, App - Login - Negative, App - Security - Negative, App - Data Sharing - Negative, App - Functionality - Negative

### USER: Most annoying app: This is the most annoying app I’ve ever used. I’m using it for a weekly recurring appointment, and every week, it sends me push notifications, text messages, and emails at random times of the day, sometimes 1am, to do all sorts of things before each appointment: confirm the appointment, “pay” for the appointment (by entering in my card info and processing the $0.00 payment, as it’s covered by my insurance), answer a survey, check my messages, and if I don’t do these things it warns me my appointment will be cancelled. And there’s no way to disable these in the app; I’ve tried turning off pushes and texts, but they still keep coming. I’ve had to turn pushes off for this app in iOS settings and block the text number. Plus, every time I open the app, it asks me again if I want to set a PIN (I don’t) and share my health data (I don’t). Then when I finally get into the app, it crashes when I’m processing my $0.00 “payment” or just navigating the menus. This app has been a source of added stress in my life. ### ASSISTANT: App - Notifications - Negative, App - Payment - Negative, App - Login - Negative, App - Security - Negative, App - Data Sharing - Negative, App - Functionality - Negative )))

### Review: title: Most annoying app, content: This is the most annoying app I’ve ever used. I’m using it for a weekly recurring appointment, and every week, it sends me push notifications, text messages, and emails at random times of the day, sometimes 1am, to do all sorts of things before each appointment: confirm the appointment, “pay” for the appointment (by entering in my card info and processing the $0.00 payment, as it’s covered by my insurance), answer a survey, check my messages, and if I don’t do these things it warns me my appointment will be cancelled. And there’s no way to disable these in the app; I’ve tried turning off pushes and texts, but they still keep coming. I’ve had to turn pushes off for this app in iOS settings and block the text number. Plus, every time I open the app, it asks me again if I want to set a PIN (I don’t) and share my health data (I don’t). Then when I finally get into the app, it crashes when I’m processing my $0.00 “payment” or just navigating the menus. This app has been a source of added stress in my life. ### Analysis: categories: App, App, App, App, App, App, aspects: Notifications, Payment, Login, Security, Data Sharing, Functionality, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Most annoying app, content: This is the most annoying app I’ve ever used. I’m using it for a weekly recurring appointment, and every week, it sends me push notifications, text messages, and emails at random times of the day, sometimes 1am, to do all sorts of things before each appointment: confirm the appointment, “pay” for the appointment (by entering in my card info and processing the $0.00 payment, as it’s covered by my insurance), answer a survey, check my messages, and if I don’t do these things it warns me my appointment will be cancelled. And there’s no way to disable these in the app; I’ve tried turning off pushes and texts, but they still keep coming. I’ve had to turn pushes off for this app in iOS settings and block the text number. Plus, every time I open the app, it asks me again if I want to set a PIN (I don’t) and share my health data (I don’t). Then when I finally get into the app, it crashes when I’m processing my $0.00 “payment” or just navigating the menus. This app has been a source of added stress in my life. ### Analysis: categories: (App, App, App, App, App, App) aspects: (Notifications, Payment, Login, Security, Data Sharing, Functionality) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Read receipts

WhatsApp is a perty decent app, but it’s got some perty lame settings. Like if you turn off read receipts so that others can’t see that you read their message, than you can’t see if they read yours either. That’s perty dumb! Whats even the point than? If they don’t want others to see that they read a message they can change that, but why does it automatically go both ways?! That’s really irritating! Also, when you turn read receipts off, than you can’t see who viewed your status! That’s extra dumb! Anyway that’s my two cents on what needs changed

Settings

Read receipts

Negative

Settings - Read receipts - Negative

### USER: Read receipts: WhatsApp is a perty decent app, but it’s got some perty lame settings. Like if you turn off read receipts so that others can’t see that you read their message, than you can’t see if they read yours either. That’s perty dumb! Whats even the point than? If they don’t want others to see that they read a message they can change that, but why does it automatically go both ways?! That’s really irritating! Also, when you turn read receipts off, than you can’t see who viewed your status! That’s extra dumb! Anyway that’s my two cents on what needs changed ### ASSISTANT: Settings - Read receipts - Negative )))

### Review: title: Read receipts, content: WhatsApp is a perty decent app, but it’s got some perty lame settings. Like if you turn off read receipts so that others can’t see that you read their message, than you can’t see if they read yours either. That’s perty dumb! Whats even the point than? If they don’t want others to see that they read a message they can change that, but why does it automatically go both ways?! That’s really irritating! Also, when you turn read receipts off, than you can’t see who viewed your status! That’s extra dumb! Anyway that’s my two cents on what needs changed ### Analysis: categories: Settings, aspects: Read receipts, sentiments: Negative )))

### Review: title: Read receipts, content: WhatsApp is a perty decent app, but it’s got some perty lame settings. Like if you turn off read receipts so that others can’t see that you read their message, than you can’t see if they read yours either. That’s perty dumb! Whats even the point than? If they don’t want others to see that they read a message they can change that, but why does it automatically go both ways?! That’s really irritating! Also, when you turn read receipts off, than you can’t see who viewed your status! That’s extra dumb! Anyway that’s my two cents on what needs changed ### Analysis: categories: (Settings) aspects: (Read receipts) sentiments: (Negative) )))

Probably the best mobile game out there

I’m a big destiny 2, cod, and assassins creed player, so I never really payed any attention to mobile games. Clash of clans, however, gives me a reason to look away from my console for a bit. It’s a terrific game that lets you fully customize and build your own base and compete with other players around the world. One problem is the building/upgrade time for buildings can take up to a whole week, most being 10-15 hours until they’re done. You can speed up the process of buildings and upgrades using gems which can be acquired through spending real money or by completing challenges. This game shines in that you don’t have to spend any real money to make progress or collect gems. I’ve probably collected over 2000 gems just by playing the game! It may be a bit of a pain when just starting your account, but after a while, you’ll really begin to understand why people love it so much!

Gameplay, Gameplay, Gameplay, In-App Purchases, In-App Purchases, Currency

Gameplay, Customization, Competition, Gems, In-app purchases, Gems

positive, positive, positive, negative, negative, positive

Gameplay - Gameplay - positive, Gameplay - Customization - positive, Gameplay - Competition - positive, In-App Purchases - Gems - negative, In-App Purchases - In-app purchases - negative, Currency - Gems - positive

### USER: Probably the best mobile game out there: I’m a big destiny 2, cod, and assassins creed player, so I never really payed any attention to mobile games. Clash of clans, however, gives me a reason to look away from my console for a bit. It’s a terrific game that lets you fully customize and build your own base and compete with other players around the world. One problem is the building/upgrade time for buildings can take up to a whole week, most being 10-15 hours until they’re done. You can speed up the process of buildings and upgrades using gems which can be acquired through spending real money or by completing challenges. This game shines in that you don’t have to spend any real money to make progress or collect gems. I’ve probably collected over 2000 gems just by playing the game! It may be a bit of a pain when just starting your account, but after a while, you’ll really begin to understand why people love it so much! ### ASSISTANT: Gameplay - Gameplay - positive, Gameplay - Customization - positive, Gameplay - Competition - positive, In-App Purchases - Gems - negative, In-App Purchases - In-app purchases - negative, Currency - Gems - positive )))

### Review: title: Probably the best mobile game out there, content: I’m a big destiny 2, cod, and assassins creed player, so I never really payed any attention to mobile games. Clash of clans, however, gives me a reason to look away from my console for a bit. It’s a terrific game that lets you fully customize and build your own base and compete with other players around the world. One problem is the building/upgrade time for buildings can take up to a whole week, most being 10-15 hours until they’re done. You can speed up the process of buildings and upgrades using gems which can be acquired through spending real money or by completing challenges. This game shines in that you don’t have to spend any real money to make progress or collect gems. I’ve probably collected over 2000 gems just by playing the game! It may be a bit of a pain when just starting your account, but after a while, you’ll really begin to understand why people love it so much! ### Analysis: categories: Gameplay, Gameplay, Gameplay, In-App Purchases, In-App Purchases, Currency, aspects: Gameplay, Customization, Competition, Gems, In-app purchases, Gems, sentiments: positive, positive, positive, negative, negative, positive )))

### Review: title: Probably the best mobile game out there, content: I’m a big destiny 2, cod, and assassins creed player, so I never really payed any attention to mobile games. Clash of clans, however, gives me a reason to look away from my console for a bit. It’s a terrific game that lets you fully customize and build your own base and compete with other players around the world. One problem is the building/upgrade time for buildings can take up to a whole week, most being 10-15 hours until they’re done. You can speed up the process of buildings and upgrades using gems which can be acquired through spending real money or by completing challenges. This game shines in that you don’t have to spend any real money to make progress or collect gems. I’ve probably collected over 2000 gems just by playing the game! It may be a bit of a pain when just starting your account, but after a while, you’ll really begin to understand why people love it so much! ### Analysis: categories: (Gameplay, Gameplay, Gameplay, In-App Purchases, In-App Purchases, Currency) aspects: (Gameplay, Customization, Competition, Gems, In-app purchases, Gems) sentiments: (positive, positive, positive, negative, negative, positive) )))

The new algorithm

The new algorithm is so bad not only you are punishing young creators who make art you are also took down the recents. I have follow a lot of people and the creators I love the most I don’t get on my page anymore. Like come on the reels and the other stupid stuff is just plain dumb. You see all the reviews your getting but still tending to ignore it. I’m so tired of creators quitting or having so much trouble connecting with the audience when you are making it hard for them. It’s stupid and disappointing. Stop trying to be the rip off version of tik tok dang. Put the original stuff back so we can all enjoy the app like we used to then now. And believe me during this pandemic I’ve been on Instagram 24/7 but now I can’t even enjoy because all the stupid updated you put. Like dang let’s us creators breath. You ignore us but we are the ones that keep you in business. Just think about that. Each time you make a stupid update be sure to think about the creators thank you 🤦‍♀️

Algorithm, Algorithm, Algorithm

Content, Features, Functionality

Negative, Negative, Negative

App - Algorithm - Negative, App - Features - Negative

### USER: The new algorithm: The new algorithm is so bad not only you are punishing young creators who make art you are also took down the recents. I have follow a lot of people and the creators I love the most I don’t get on my page anymore. Like come on the reels and the other stupid stuff is just plain dumb. You see all the reviews your getting but still tending to ignore it. I’m so tired of creators quitting or having so much trouble connecting with the audience when you are making it hard for them. It’s stupid and disappointing. Stop trying to be the rip off version of tik tok dang. Put the original stuff back so we can all enjoy the app like we used to then now. And believe me during this pandemic I’ve been on Instagram 24/7 but now I can’t even enjoy because all the stupid updated you put. Like dang let’s us creators breath. You ignore us but we are the ones that keep you in business. Just think about that. Each time you make a stupid update be sure to think about the creators thank you 🤦‍♀️ ### ASSISTANT: App - Algorithm - Negative, App - Features - Negative )))

### Review: title: The new algorithm, content: The new algorithm is so bad not only you are punishing young creators who make art you are also took down the recents. I have follow a lot of people and the creators I love the most I don’t get on my page anymore. Like come on the reels and the other stupid stuff is just plain dumb. You see all the reviews your getting but still tending to ignore it. I’m so tired of creators quitting or having so much trouble connecting with the audience when you are making it hard for them. It’s stupid and disappointing. Stop trying to be the rip off version of tik tok dang. Put the original stuff back so we can all enjoy the app like we used to then now. And believe me during this pandemic I’ve been on Instagram 24/7 but now I can’t even enjoy because all the stupid updated you put. Like dang let’s us creators breath. You ignore us but we are the ones that keep you in business. Just think about that. Each time you make a stupid update be sure to think about the creators thank you 🤦‍♀️ ### Analysis: categories: Algorithm, Algorithm, Algorithm, aspects: Content, Features, Functionality, sentiments: Negative, Negative, Negative )))

### Review: title: The new algorithm, content: The new algorithm is so bad not only you are punishing young creators who make art you are also took down the recents. I have follow a lot of people and the creators I love the most I don’t get on my page anymore. Like come on the reels and the other stupid stuff is just plain dumb. You see all the reviews your getting but still tending to ignore it. I’m so tired of creators quitting or having so much trouble connecting with the audience when you are making it hard for them. It’s stupid and disappointing. Stop trying to be the rip off version of tik tok dang. Put the original stuff back so we can all enjoy the app like we used to then now. And believe me during this pandemic I’ve been on Instagram 24/7 but now I can’t even enjoy because all the stupid updated you put. Like dang let’s us creators breath. You ignore us but we are the ones that keep you in business. Just think about that. Each time you make a stupid update be sure to think about the creators thank you 🤦‍♀️ ### Analysis: categories: (Algorithm, Algorithm, Algorithm) aspects: (Content, Features, Functionality) sentiments: (Negative, Negative, Negative) )))

Unprofessional

Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appointment. Super disappointing as I canceled other plans for this appointment and was looking forward to it. UPDATE 6/26: have now scheduled an appointment three times with three different providers. All adhering to the providers listed dates and times of availability. And each of them have canceled the appointment with less than an hours notice. With no further explanation. Only using this app because it is what my insurance providers go through. However, feels like an entire waste of time and energy. Not to mention, added stress onto someone already trying to address their own mental health issues.

Functionality, Functionality, Functionality

Scheduling, Scheduling, Scheduling

Negative, Negative, Negative

Functionality - Scheduling - Negative, Functionality - Scheduling - Negative, Functionality - Scheduling - Negative

### USER: Unprofessional: Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appointment. Super disappointing as I canceled other plans for this appointment and was looking forward to it. UPDATE 6/26: have now scheduled an appointment three times with three different providers. All adhering to the providers listed dates and times of availability. And each of them have canceled the appointment with less than an hours notice. With no further explanation. Only using this app because it is what my insurance providers go through. However, feels like an entire waste of time and energy. Not to mention, added stress onto someone already trying to address their own mental health issues. ### ASSISTANT: Functionality - Scheduling - Negative, Functionality - Scheduling - Negative, Functionality - Scheduling - Negative )))

### Review: title: Unprofessional, content: Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appointment. Super disappointing as I canceled other plans for this appointment and was looking forward to it. UPDATE 6/26: have now scheduled an appointment three times with three different providers. All adhering to the providers listed dates and times of availability. And each of them have canceled the appointment with less than an hours notice. With no further explanation. Only using this app because it is what my insurance providers go through. However, feels like an entire waste of time and energy. Not to mention, added stress onto someone already trying to address their own mental health issues. ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Scheduling, Scheduling, Scheduling, sentiments: Negative, Negative, Negative )))

### Review: title: Unprofessional, content: Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appointment. Super disappointing as I canceled other plans for this appointment and was looking forward to it. UPDATE 6/26: have now scheduled an appointment three times with three different providers. All adhering to the providers listed dates and times of availability. And each of them have canceled the appointment with less than an hours notice. With no further explanation. Only using this app because it is what my insurance providers go through. However, feels like an entire waste of time and energy. Not to mention, added stress onto someone already trying to address their own mental health issues. ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Scheduling, Scheduling, Scheduling) sentiments: (Negative, Negative, Negative) )))

You need to fix this

I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying

App, App, App

Algorithm, Interface, Features

Negative, Negative, Negative

App Interface - Algorithm - negative, App Interface - Feed - negative, App Interface - Reels - negative, App Interface - Shopping - negative, App Interface - Self-Scrolling Comment Section - negative

### USER: You need to fix this: I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying ### ASSISTANT: App Interface - Algorithm - negative, App Interface - Feed - negative, App Interface - Reels - negative, App Interface - Shopping - negative, App Interface - Self-Scrolling Comment Section - negative )))

### Review: title: You need to fix this, content: I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying ### Analysis: categories: App, App, App, aspects: Algorithm, Interface, Features, sentiments: Negative, Negative, Negative )))

### Review: title: You need to fix this, content: I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying ### Analysis: categories: (App, App, App) aspects: (Algorithm, Interface, Features) sentiments: (Negative, Negative, Negative) )))

Some Good Features To Add

I think some stuff that would be cool to add is custom flags. You could make it of your clan or just to make a cool design. Another thing is having troops on reserve, so you don’t need to depend on your clan mates for troops to fight back. It could be jus t like making normal soldiers but there is a limit to how many can defend, the troops could chill in a building of some sort. I think it could be helpful and a cool addition., , But, my opinion on the game, I feel like it’s unfair that you can’t upgrade up at your current Town Hall level. Also the fact that you need a required amount of items put down to level up your town hall, and that you have to have all your items out, I don’t need a bunch of extra walls., , Thanks for reading if you, and Supercell, I hope you listen to this feedback.

Game-Experience, Game-Experience, Game-Experience, Game-Experience, Game-Experience

custom flags, troops on reserve, upgrading, town hall level, required items

positive, positive, negative, negative, negative

Game-Experience - custom flags - positive, Game-Experience - troops on reserve - positive, Game-Experience - upgrading - negative, Game-Experience - town hall level - negative, Game-Experience - required items - negative

### USER: Some Good Features To Add: I think some stuff that would be cool to add is custom flags. You could make it of your clan or just to make a cool design. Another thing is having troops on reserve, so you don’t need to depend on your clan mates for troops to fight back. It could be jus t like making normal soldiers but there is a limit to how many can defend, the troops could chill in a building of some sort. I think it could be helpful and a cool addition., , But, my opinion on the game, I feel like it’s unfair that you can’t upgrade up at your current Town Hall level. Also the fact that you need a required amount of items put down to level up your town hall, and that you have to have all your items out, I don’t need a bunch of extra walls., , Thanks for reading if you, and Supercell, I hope you listen to this feedback. ### ASSISTANT: Game-Experience - custom flags - positive, Game-Experience - troops on reserve - positive, Game-Experience - upgrading - negative, Game-Experience - town hall level - negative, Game-Experience - required items - negative )))

### Review: title: Some Good Features To Add, content: I think some stuff that would be cool to add is custom flags. You could make it of your clan or just to make a cool design. Another thing is having troops on reserve, so you don’t need to depend on your clan mates for troops to fight back. It could be jus t like making normal soldiers but there is a limit to how many can defend, the troops could chill in a building of some sort. I think it could be helpful and a cool addition., , But, my opinion on the game, I feel like it’s unfair that you can’t upgrade up at your current Town Hall level. Also the fact that you need a required amount of items put down to level up your town hall, and that you have to have all your items out, I don’t need a bunch of extra walls., , Thanks for reading if you, and Supercell, I hope you listen to this feedback. ### Analysis: categories: Game-Experience, Game-Experience, Game-Experience, Game-Experience, Game-Experience, aspects: custom flags, troops on reserve, upgrading, town hall level, required items, sentiments: positive, positive, negative, negative, negative )))

### Review: title: Some Good Features To Add, content: I think some stuff that would be cool to add is custom flags. You could make it of your clan or just to make a cool design. Another thing is having troops on reserve, so you don’t need to depend on your clan mates for troops to fight back. It could be jus t like making normal soldiers but there is a limit to how many can defend, the troops could chill in a building of some sort. I think it could be helpful and a cool addition., , But, my opinion on the game, I feel like it’s unfair that you can’t upgrade up at your current Town Hall level. Also the fact that you need a required amount of items put down to level up your town hall, and that you have to have all your items out, I don’t need a bunch of extra walls., , Thanks for reading if you, and Supercell, I hope you listen to this feedback. ### Analysis: categories: (Game-Experience, Game-Experience, Game-Experience, Game-Experience, Game-Experience) aspects: (custom flags, troops on reserve, upgrading, town hall level, required items) sentiments: (positive, positive, negative, negative, negative) )))

PLEASEEEEE READ

READ THIS ❤️ Ok so im gonna tell you the truth and ONLY the truth. 😊 I mean there is VERY good sellers on here and the app CANNOT help what products are good or not. 🎀 The app functions well, ( i use it all the timeeeeee). 😆 But the only thing is its NOT much different than using Safari or Google. 👀 Just kinda wish there was SOME personalization options and a dark mode, etc. 🧡 The thing is i will go into the app, the front page is a bit laggy and slow but adding things to your cart is EAISER THAN EVER.😍 Instead of it taking you to ur cart blah blah blah it just says “Added to Cart ✔️” . , —💕 thanks for reading hope this is helpful💕—

App Interface, App Interface, Shopping Process

Personalization options, Dark mode, Add to cart functionality

negative, negative, positive

App Interface - Personalization options - negative, App Interface - Dark mode - negative, Shopping Process - Add to cart functionality - positive

### USER: PLEASEEEEE READ: READ THIS ❤️ Ok so im gonna tell you the truth and ONLY the truth. 😊 I mean there is VERY good sellers on here and the app CANNOT help what products are good or not. 🎀 The app functions well, ( i use it all the timeeeeee). 😆 But the only thing is its NOT much different than using Safari or Google. 👀 Just kinda wish there was SOME personalization options and a dark mode, etc. 🧡 The thing is i will go into the app, the front page is a bit laggy and slow but adding things to your cart is EAISER THAN EVER.😍 Instead of it taking you to ur cart blah blah blah it just says “Added to Cart ✔️” . , —💕 thanks for reading hope this is helpful💕— ### ASSISTANT: App Interface - Personalization options - negative, App Interface - Dark mode - negative, Shopping Process - Add to cart functionality - positive )))

### Review: title: PLEASEEEEE READ, content: READ THIS ❤️ Ok so im gonna tell you the truth and ONLY the truth. 😊 I mean there is VERY good sellers on here and the app CANNOT help what products are good or not. 🎀 The app functions well, ( i use it all the timeeeeee). 😆 But the only thing is its NOT much different than using Safari or Google. 👀 Just kinda wish there was SOME personalization options and a dark mode, etc. 🧡 The thing is i will go into the app, the front page is a bit laggy and slow but adding things to your cart is EAISER THAN EVER.😍 Instead of it taking you to ur cart blah blah blah it just says “Added to Cart ✔️” . , —💕 thanks for reading hope this is helpful💕— ### Analysis: categories: App Interface, App Interface, Shopping Process, aspects: Personalization options, Dark mode, Add to cart functionality, sentiments: negative, negative, positive )))

### Review: title: PLEASEEEEE READ, content: READ THIS ❤️ Ok so im gonna tell you the truth and ONLY the truth. 😊 I mean there is VERY good sellers on here and the app CANNOT help what products are good or not. 🎀 The app functions well, ( i use it all the timeeeeee). 😆 But the only thing is its NOT much different than using Safari or Google. 👀 Just kinda wish there was SOME personalization options and a dark mode, etc. 🧡 The thing is i will go into the app, the front page is a bit laggy and slow but adding things to your cart is EAISER THAN EVER.😍 Instead of it taking you to ur cart blah blah blah it just says “Added to Cart ✔️” . , —💕 thanks for reading hope this is helpful💕— ### Analysis: categories: (App Interface, App Interface, Shopping Process) aspects: (Personalization options, Dark mode, Add to cart functionality) sentiments: (negative, negative, positive) )))

Great but too short and will not make you a confident speaker

I really liked it when using it but was super surprised when after 8 months I completed all lessons and am no where close to being a confident or even adequate speaker. I can’t believe that there are no more lessons., , Be VERY cautious about the lifetime subscription, that’s what I paid for and now it’s useless except for reviews which I don’t find to be very helpful. , , I now pay for Duolingo and really like that program better once you get past how gamey it is. The explanations are way better, the reviews are actually helpful and it’s easier to move around and refresh on old lessons. While I’m at it, I also finished Rosetta Stone and found it also to be way too short and the worst of the 3 options.

Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning

Confidence, Completion, Subscription, Lifetime Subscription, Reviews, Explanations, Helpfulness, Navigation, Refreshing, Completion

negative, negative, negative, negative, negative, positive, positive, positive, positive, negative

Learning - Confidence - negative, Learning - Completion - negative, Learning - Subscription - negative, Learning - Lifetime Subscription - negative, Learning - Reviews - negative, Learning - Explanations - positive, Learning - Helpfulness - positive, Learning - Navigation - positive, Learning - Refreshing - positive, Learning - Completion - negative

### USER: Great but too short and will not make you a confident speaker: I really liked it when using it but was super surprised when after 8 months I completed all lessons and am no where close to being a confident or even adequate speaker. I can’t believe that there are no more lessons., , Be VERY cautious about the lifetime subscription, that’s what I paid for and now it’s useless except for reviews which I don’t find to be very helpful. , , I now pay for Duolingo and really like that program better once you get past how gamey it is. The explanations are way better, the reviews are actually helpful and it’s easier to move around and refresh on old lessons. While I’m at it, I also finished Rosetta Stone and found it also to be way too short and the worst of the 3 options. ### ASSISTANT: Learning - Confidence - negative, Learning - Completion - negative, Learning - Subscription - negative, Learning - Lifetime Subscription - negative, Learning - Reviews - negative, Learning - Explanations - positive, Learning - Helpfulness - positive, Learning - Navigation - positive, Learning - Refreshing - positive, Learning - Completion - negative )))

### Review: title: Great but too short and will not make you a confident speaker, content: I really liked it when using it but was super surprised when after 8 months I completed all lessons and am no where close to being a confident or even adequate speaker. I can’t believe that there are no more lessons., , Be VERY cautious about the lifetime subscription, that’s what I paid for and now it’s useless except for reviews which I don’t find to be very helpful. , , I now pay for Duolingo and really like that program better once you get past how gamey it is. The explanations are way better, the reviews are actually helpful and it’s easier to move around and refresh on old lessons. While I’m at it, I also finished Rosetta Stone and found it also to be way too short and the worst of the 3 options. ### Analysis: categories: Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning, aspects: Confidence, Completion, Subscription, Lifetime Subscription, Reviews, Explanations, Helpfulness, Navigation, Refreshing, Completion, sentiments: negative, negative, negative, negative, negative, positive, positive, positive, positive, negative )))

### Review: title: Great but too short and will not make you a confident speaker, content: I really liked it when using it but was super surprised when after 8 months I completed all lessons and am no where close to being a confident or even adequate speaker. I can’t believe that there are no more lessons., , Be VERY cautious about the lifetime subscription, that’s what I paid for and now it’s useless except for reviews which I don’t find to be very helpful. , , I now pay for Duolingo and really like that program better once you get past how gamey it is. The explanations are way better, the reviews are actually helpful and it’s easier to move around and refresh on old lessons. While I’m at it, I also finished Rosetta Stone and found it also to be way too short and the worst of the 3 options. ### Analysis: categories: (Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning, Learning) aspects: (Confidence, Completion, Subscription, Lifetime Subscription, Reviews, Explanations, Helpfulness, Navigation, Refreshing, Completion) sentiments: (negative, negative, negative, negative, negative, positive, positive, positive, positive, negative) )))

Let’s go

Ok so let me first say hi, hi I like the grams for why? Ummmmmm so I was thinking and I was like who do I be the following and I be Cole Sprouse because he is smoking hot and insta gave me the privilege to see Cole and his friends and family but not only that I can text people and not just my friends I could text Cole yeah that right one time I texted cassy cott he didn’t answer but still and most of my friends have it so Facebook was just lonely 5 minute crafts I was so sad and all by my self that i saw almost every bideo can you let me take a moment...………............………….……… ok I think I recovered the grams help me through sad times like when my baby dolls head fell off or the time when my mommy and daddy would not let me have ice cream after dinner like I ate all my soup so why not I go so mad I almost ran away but I didn’t Becuse I have Instagram friends love the gram people love the gram I LOVE THE GRAM thank you gram for your support thank you for my new friend Cole Sprouse you I will marrie and have 3 kids lazarie and chip and dip who are twins

Social, Social, Social

Features, User Interface, Community

Positive, Positive, Positive

Social - Features - Positive, Social - User Interface - Positive, Social - Community - Positive

### USER: Let’s go: Ok so let me first say hi, hi I like the grams for why? Ummmmmm so I was thinking and I was like who do I be the following and I be Cole Sprouse because he is smoking hot and insta gave me the privilege to see Cole and his friends and family but not only that I can text people and not just my friends I could text Cole yeah that right one time I texted cassy cott he didn’t answer but still and most of my friends have it so Facebook was just lonely 5 minute crafts I was so sad and all by my self that i saw almost every bideo can you let me take a moment...………............………….……… ok I think I recovered the grams help me through sad times like when my baby dolls head fell off or the time when my mommy and daddy would not let me have ice cream after dinner like I ate all my soup so why not I go so mad I almost ran away but I didn’t Becuse I have Instagram friends love the gram people love the gram I LOVE THE GRAM thank you gram for your support thank you for my new friend Cole Sprouse you I will marrie and have 3 kids lazarie and chip and dip who are twins ### ASSISTANT: Social - Features - Positive, Social - User Interface - Positive, Social - Community - Positive )))

### Review: title: Let’s go, content: Ok so let me first say hi, hi I like the grams for why? Ummmmmm so I was thinking and I was like who do I be the following and I be Cole Sprouse because he is smoking hot and insta gave me the privilege to see Cole and his friends and family but not only that I can text people and not just my friends I could text Cole yeah that right one time I texted cassy cott he didn’t answer but still and most of my friends have it so Facebook was just lonely 5 minute crafts I was so sad and all by my self that i saw almost every bideo can you let me take a moment...………............………….……… ok I think I recovered the grams help me through sad times like when my baby dolls head fell off or the time when my mommy and daddy would not let me have ice cream after dinner like I ate all my soup so why not I go so mad I almost ran away but I didn’t Becuse I have Instagram friends love the gram people love the gram I LOVE THE GRAM thank you gram for your support thank you for my new friend Cole Sprouse you I will marrie and have 3 kids lazarie and chip and dip who are twins ### Analysis: categories: Social, Social, Social, aspects: Features, User Interface, Community, sentiments: Positive, Positive, Positive )))

### Review: title: Let’s go, content: Ok so let me first say hi, hi I like the grams for why? Ummmmmm so I was thinking and I was like who do I be the following and I be Cole Sprouse because he is smoking hot and insta gave me the privilege to see Cole and his friends and family but not only that I can text people and not just my friends I could text Cole yeah that right one time I texted cassy cott he didn’t answer but still and most of my friends have it so Facebook was just lonely 5 minute crafts I was so sad and all by my self that i saw almost every bideo can you let me take a moment...………............………….……… ok I think I recovered the grams help me through sad times like when my baby dolls head fell off or the time when my mommy and daddy would not let me have ice cream after dinner like I ate all my soup so why not I go so mad I almost ran away but I didn’t Becuse I have Instagram friends love the gram people love the gram I LOVE THE GRAM thank you gram for your support thank you for my new friend Cole Sprouse you I will marrie and have 3 kids lazarie and chip and dip who are twins ### Analysis: categories: (Social, Social, Social) aspects: (Features, User Interface, Community) sentiments: (Positive, Positive, Positive) )))

Saved For Later list scroll broken

Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations., , Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying.

App-Usage

Saved For Later list

negative

App-Usage - Saved For Later list - negative

### USER: Saved For Later list scroll broken: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations., , Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying. ### ASSISTANT: App-Usage - Saved For Later list - negative )))

### Review: title: Saved For Later list scroll broken, content: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations., , Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying. ### Analysis: categories: App-Usage, aspects: Saved For Later list, sentiments: negative )))

### Review: title: Saved For Later list scroll broken, content: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations., , Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying. ### Analysis: categories: (App-Usage) aspects: (Saved For Later list) sentiments: (negative) )))

Great work

This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super easy to get in most of the things are always in stock they arrive within a day so super fast. All of the items are greatly priced, and high quality! Thanks

Category, Category, Category, Category, Category, Category

Usability, Functionality, Timeliness, Inventory, Price, Quality

Positive, Positive, Positive, Positive, Positive, Positive

Category - Usability - Positive, Category - Functionality - Positive, Category - Timeliness - Positive, Category - Inventory - Positive, Category - Price - Positive, Category - Quality - Positive

### USER: Great work: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super easy to get in most of the things are always in stock they arrive within a day so super fast. All of the items are greatly priced, and high quality! Thanks ### ASSISTANT: Category - Usability - Positive, Category - Functionality - Positive, Category - Timeliness - Positive, Category - Inventory - Positive, Category - Price - Positive, Category - Quality - Positive )))

### Review: title: Great work, content: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super easy to get in most of the things are always in stock they arrive within a day so super fast. All of the items are greatly priced, and high quality! Thanks ### Analysis: categories: Category, Category, Category, Category, Category, Category, aspects: Usability, Functionality, Timeliness, Inventory, Price, Quality, sentiments: Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Great work, content: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super easy to get in most of the things are always in stock they arrive within a day so super fast. All of the items are greatly priced, and high quality! Thanks ### Analysis: categories: (Category, Category, Category, Category, Category, Category) aspects: (Usability, Functionality, Timeliness, Inventory, Price, Quality) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive) )))

Help please

This is a great app but I cannot log in. I deleted my app to clear up some space on my phone but I do business on WhatsApp so I downloaded it back, I try to log in with my phone number but when I go to attempt pressing on my number or typing it in that part is completely frozen go where it will not allow me to type. I have re deleted and tried re downloading, I’ve checked my internet connection even refreshed my phone & it’s still not working the part to type in my phone number to log in is always frozen I cannot type it in so I have no idea what to do or why this is happening.

Functionality

Login

negative

Functionality - Login - negative

### USER: Help please: This is a great app but I cannot log in. I deleted my app to clear up some space on my phone but I do business on WhatsApp so I downloaded it back, I try to log in with my phone number but when I go to attempt pressing on my number or typing it in that part is completely frozen go where it will not allow me to type. I have re deleted and tried re downloading, I’ve checked my internet connection even refreshed my phone & it’s still not working the part to type in my phone number to log in is always frozen I cannot type it in so I have no idea what to do or why this is happening. ### ASSISTANT: Functionality - Login - negative )))

### Review: title: Help please, content: This is a great app but I cannot log in. I deleted my app to clear up some space on my phone but I do business on WhatsApp so I downloaded it back, I try to log in with my phone number but when I go to attempt pressing on my number or typing it in that part is completely frozen go where it will not allow me to type. I have re deleted and tried re downloading, I’ve checked my internet connection even refreshed my phone & it’s still not working the part to type in my phone number to log in is always frozen I cannot type it in so I have no idea what to do or why this is happening. ### Analysis: categories: Functionality, aspects: Login, sentiments: negative )))

### Review: title: Help please, content: This is a great app but I cannot log in. I deleted my app to clear up some space on my phone but I do business on WhatsApp so I downloaded it back, I try to log in with my phone number but when I go to attempt pressing on my number or typing it in that part is completely frozen go where it will not allow me to type. I have re deleted and tried re downloading, I’ve checked my internet connection even refreshed my phone & it’s still not working the part to type in my phone number to log in is always frozen I cannot type it in so I have no idea what to do or why this is happening. ### Analysis: categories: (Functionality) aspects: (Login) sentiments: (negative) )))

Privacy.

Me personally, I️ do not like that you can collect our call logs and metadata history. I️ do not like the fact that you can see what we do through our camera. That’s an invasion of privacy. I️ understand making suggestions based on search history throughout the app, but this is going too far. Research for innovative good? Or do you mean your interpretation of innovative good. You can still do research and collect information without being so invasive. If I️ look for a job on google I️ don’t need you suggesting adds on Instagram that don’t work. If I️ look for an apartment on a completely different separate app, I️ do not need you suggesting anything for me. I️ used a different app for a reason. I️ get tired of seeing the same things on Instagram. I️ don’t need you controlling what I️ view or limiting what I️ view. As well as being able to disable somebody’s account because your guidelines are too strict and sensitive. There’s no reason to delete nude photos. For example if a woman wants to post a nude photo of her breast to spread awareness of breast cancer why delete the photo when you can sensor it and say it’s sensitive content. I️ get deleting photos because the content might be explicit, but if it’s for a good cause and not the wrong reason then be lenient.

Privacy, Privacy, Privacy

Camera access, Data collection, Metadata collection

Negative, Negative, Negative

Privacy - Camera access - Negative, Privacy - Data collection - Negative, Privacy - Metadata collection - Negative

### USER: Privacy.: Me personally, I️ do not like that you can collect our call logs and metadata history. I️ do not like the fact that you can see what we do through our camera. That’s an invasion of privacy. I️ understand making suggestions based on search history throughout the app, but this is going too far. Research for innovative good? Or do you mean your interpretation of innovative good. You can still do research and collect information without being so invasive. If I️ look for a job on google I️ don’t need you suggesting adds on Instagram that don’t work. If I️ look for an apartment on a completely different separate app, I️ do not need you suggesting anything for me. I️ used a different app for a reason. I️ get tired of seeing the same things on Instagram. I️ don’t need you controlling what I️ view or limiting what I️ view. As well as being able to disable somebody’s account because your guidelines are too strict and sensitive. There’s no reason to delete nude photos. For example if a woman wants to post a nude photo of her breast to spread awareness of breast cancer why delete the photo when you can sensor it and say it’s sensitive content. I️ get deleting photos because the content might be explicit, but if it’s for a good cause and not the wrong reason then be lenient. ### ASSISTANT: Privacy - Camera access - Negative, Privacy - Data collection - Negative, Privacy - Metadata collection - Negative )))

### Review: title: Privacy., content: Me personally, I️ do not like that you can collect our call logs and metadata history. I️ do not like the fact that you can see what we do through our camera. That’s an invasion of privacy. I️ understand making suggestions based on search history throughout the app, but this is going too far. Research for innovative good? Or do you mean your interpretation of innovative good. You can still do research and collect information without being so invasive. If I️ look for a job on google I️ don’t need you suggesting adds on Instagram that don’t work. If I️ look for an apartment on a completely different separate app, I️ do not need you suggesting anything for me. I️ used a different app for a reason. I️ get tired of seeing the same things on Instagram. I️ don’t need you controlling what I️ view or limiting what I️ view. As well as being able to disable somebody’s account because your guidelines are too strict and sensitive. There’s no reason to delete nude photos. For example if a woman wants to post a nude photo of her breast to spread awareness of breast cancer why delete the photo when you can sensor it and say it’s sensitive content. I️ get deleting photos because the content might be explicit, but if it’s for a good cause and not the wrong reason then be lenient. ### Analysis: categories: Privacy, Privacy, Privacy, aspects: Camera access, Data collection, Metadata collection, sentiments: Negative, Negative, Negative )))

### Review: title: Privacy., content: Me personally, I️ do not like that you can collect our call logs and metadata history. I️ do not like the fact that you can see what we do through our camera. That’s an invasion of privacy. I️ understand making suggestions based on search history throughout the app, but this is going too far. Research for innovative good? Or do you mean your interpretation of innovative good. You can still do research and collect information without being so invasive. If I️ look for a job on google I️ don’t need you suggesting adds on Instagram that don’t work. If I️ look for an apartment on a completely different separate app, I️ do not need you suggesting anything for me. I️ used a different app for a reason. I️ get tired of seeing the same things on Instagram. I️ don’t need you controlling what I️ view or limiting what I️ view. As well as being able to disable somebody’s account because your guidelines are too strict and sensitive. There’s no reason to delete nude photos. For example if a woman wants to post a nude photo of her breast to spread awareness of breast cancer why delete the photo when you can sensor it and say it’s sensitive content. I️ get deleting photos because the content might be explicit, but if it’s for a good cause and not the wrong reason then be lenient. ### Analysis: categories: (Privacy, Privacy, Privacy) aspects: (Camera access, Data collection, Metadata collection) sentiments: (Negative, Negative, Negative) )))

Wow Instagram. Wow. Would leave 0stars if I could

I just started a makeup account last week aside from my personal account and literally every other day Instagram blocks me from posting. Either I can’t write a comment one day or the next day I can’t even post my makeup looks. I just spent 26$ to promote my posts and every other day Instagram blocks my account for like breaking the Instagram guidelines but I’m literally just writing “check out my latest post to see how I did this look” I’ve had to wait 2 days to be able to post again because Instagram will just keep blocking me. But spammers are constantly following me and tagging me and they don’t do literally anything about that! But I get blocked for posting my makeup like every day. I’m so disappointed and angry with their constantly bothering me. Nobody emails me or messages me or gives me any explanation and my other account works fine. Might just have to start using Facebook again instead because Instagram is getting worse every single day. I see people posting like half nude photos which are suggestive and nothing happens but me taking pictures of my eye is apparently too much 👎👎👎👎👎👎👎👎

App-Function

Posting

Negative

App-Feature - negative, App-Moderation - negative, App-Overall - negative

### USER: Wow Instagram. Wow. Would leave 0stars if I could: I just started a makeup account last week aside from my personal account and literally every other day Instagram blocks me from posting. Either I can’t write a comment one day or the next day I can’t even post my makeup looks. I just spent 26$ to promote my posts and every other day Instagram blocks my account for like breaking the Instagram guidelines but I’m literally just writing “check out my latest post to see how I did this look” I’ve had to wait 2 days to be able to post again because Instagram will just keep blocking me. But spammers are constantly following me and tagging me and they don’t do literally anything about that! But I get blocked for posting my makeup like every day. I’m so disappointed and angry with their constantly bothering me. Nobody emails me or messages me or gives me any explanation and my other account works fine. Might just have to start using Facebook again instead because Instagram is getting worse every single day. I see people posting like half nude photos which are suggestive and nothing happens but me taking pictures of my eye is apparently too much 👎👎👎👎👎👎👎👎 ### ASSISTANT: App-Feature - negative, App-Moderation - negative, App-Overall - negative )))

### Review: title: Wow Instagram. Wow. Would leave 0stars if I could, content: I just started a makeup account last week aside from my personal account and literally every other day Instagram blocks me from posting. Either I can’t write a comment one day or the next day I can’t even post my makeup looks. I just spent 26$ to promote my posts and every other day Instagram blocks my account for like breaking the Instagram guidelines but I’m literally just writing “check out my latest post to see how I did this look” I’ve had to wait 2 days to be able to post again because Instagram will just keep blocking me. But spammers are constantly following me and tagging me and they don’t do literally anything about that! But I get blocked for posting my makeup like every day. I’m so disappointed and angry with their constantly bothering me. Nobody emails me or messages me or gives me any explanation and my other account works fine. Might just have to start using Facebook again instead because Instagram is getting worse every single day. I see people posting like half nude photos which are suggestive and nothing happens but me taking pictures of my eye is apparently too much 👎👎👎👎👎👎👎👎 ### Analysis: categories: App-Function, aspects: Posting, sentiments: Negative )))

### Review: title: Wow Instagram. Wow. Would leave 0stars if I could, content: I just started a makeup account last week aside from my personal account and literally every other day Instagram blocks me from posting. Either I can’t write a comment one day or the next day I can’t even post my makeup looks. I just spent 26$ to promote my posts and every other day Instagram blocks my account for like breaking the Instagram guidelines but I’m literally just writing “check out my latest post to see how I did this look” I’ve had to wait 2 days to be able to post again because Instagram will just keep blocking me. But spammers are constantly following me and tagging me and they don’t do literally anything about that! But I get blocked for posting my makeup like every day. I’m so disappointed and angry with their constantly bothering me. Nobody emails me or messages me or gives me any explanation and my other account works fine. Might just have to start using Facebook again instead because Instagram is getting worse every single day. I see people posting like half nude photos which are suggestive and nothing happens but me taking pictures of my eye is apparently too much 👎👎👎👎👎👎👎👎 ### Analysis: categories: (App-Function) aspects: (Posting) sentiments: (Negative) )))

Constantly getting tagged for spam

I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating

App

Support

Negative

App - Support - Negative

### USER: Constantly getting tagged for spam: I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating ### ASSISTANT: App - Support - Negative )))

### Review: title: Constantly getting tagged for spam, content: I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating ### Analysis: categories: App, aspects: Support, sentiments: Negative )))

### Review: title: Constantly getting tagged for spam, content: I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating ### Analysis: categories: (App) aspects: (Support) sentiments: (Negative) )))

Help

I got logged out of my Instagram business account since a week ago and I’m unable to login back, they sent me codes through my number and email but they still want me to confirm if I’m the owner with another number I used to create it 2016 which I no longer have again 😭 login to Instagram does not require that I tried checking with my other account, I logged out and tried login back , they sent me email saying click to login back but I never get that option with my business account. Please Instagram if you’re seeing this 🙏🙏 please help me out, my business is at stake on this, some customers are tagging me as a scam on the account already just because I couldn’t respond to them, it’s been a week that I’ve been logged out, I’m begging please help me out 🙏🙏 my two factor authentication numbers are not working too and they’re correct, I’ve saved those numbers privately since 2021 . Please help me out 🙏🙏🙏 , , I would have left my contact info on this message but I’m scared of fake accounts

App

Login

Negative

App Features - Login - Negative, Customer Support - Responsiveness - Negative, Account Security - Two-Factor Authentication - Negative

### USER: Help: I got logged out of my Instagram business account since a week ago and I’m unable to login back, they sent me codes through my number and email but they still want me to confirm if I’m the owner with another number I used to create it 2016 which I no longer have again 😭 login to Instagram does not require that I tried checking with my other account, I logged out and tried login back , they sent me email saying click to login back but I never get that option with my business account. Please Instagram if you’re seeing this 🙏🙏 please help me out, my business is at stake on this, some customers are tagging me as a scam on the account already just because I couldn’t respond to them, it’s been a week that I’ve been logged out, I’m begging please help me out 🙏🙏 my two factor authentication numbers are not working too and they’re correct, I’ve saved those numbers privately since 2021 . Please help me out 🙏🙏🙏 , , I would have left my contact info on this message but I’m scared of fake accounts ### ASSISTANT: App Features - Login - Negative, Customer Support - Responsiveness - Negative, Account Security - Two-Factor Authentication - Negative )))

### Review: title: Help, content: I got logged out of my Instagram business account since a week ago and I’m unable to login back, they sent me codes through my number and email but they still want me to confirm if I’m the owner with another number I used to create it 2016 which I no longer have again 😭 login to Instagram does not require that I tried checking with my other account, I logged out and tried login back , they sent me email saying click to login back but I never get that option with my business account. Please Instagram if you’re seeing this 🙏🙏 please help me out, my business is at stake on this, some customers are tagging me as a scam on the account already just because I couldn’t respond to them, it’s been a week that I’ve been logged out, I’m begging please help me out 🙏🙏 my two factor authentication numbers are not working too and they’re correct, I’ve saved those numbers privately since 2021 . Please help me out 🙏🙏🙏 , , I would have left my contact info on this message but I’m scared of fake accounts ### Analysis: categories: App, aspects: Login, sentiments: Negative )))

### Review: title: Help, content: I got logged out of my Instagram business account since a week ago and I’m unable to login back, they sent me codes through my number and email but they still want me to confirm if I’m the owner with another number I used to create it 2016 which I no longer have again 😭 login to Instagram does not require that I tried checking with my other account, I logged out and tried login back , they sent me email saying click to login back but I never get that option with my business account. Please Instagram if you’re seeing this 🙏🙏 please help me out, my business is at stake on this, some customers are tagging me as a scam on the account already just because I couldn’t respond to them, it’s been a week that I’ve been logged out, I’m begging please help me out 🙏🙏 my two factor authentication numbers are not working too and they’re correct, I’ve saved those numbers privately since 2021 . Please help me out 🙏🙏🙏 , , I would have left my contact info on this message but I’m scared of fake accounts ### Analysis: categories: (App) aspects: (Login) sentiments: (Negative) )))

Expiration of availability to return

I purchased a battery for a Ryobi product, a 40w. I did not need it right away and it was 2 weeks before I used it. It showed to only half charge and I thought it was just something with the gauge. After using it uncharged it again. By the time I needed it again I found it would not charge at all. I missed the 1 month deadline by 2 days to return it. By having a blanket deadline for returns is not fair. If I bought a blender, for example, that I use every day, I would know pretty quick if it had a problem. But something like the battery I bought, that would not have a daily use, I would need more time to give it a test.

Customer Service

Return Policy

Negative

Customer Service - Return Policy - Negative

### USER: Expiration of availability to return: I purchased a battery for a Ryobi product, a 40w. I did not need it right away and it was 2 weeks before I used it. It showed to only half charge and I thought it was just something with the gauge. After using it uncharged it again. By the time I needed it again I found it would not charge at all. I missed the 1 month deadline by 2 days to return it. By having a blanket deadline for returns is not fair. If I bought a blender, for example, that I use every day, I would know pretty quick if it had a problem. But something like the battery I bought, that would not have a daily use, I would need more time to give it a test. ### ASSISTANT: Customer Service - Return Policy - Negative )))

### Review: title: Expiration of availability to return, content: I purchased a battery for a Ryobi product, a 40w. I did not need it right away and it was 2 weeks before I used it. It showed to only half charge and I thought it was just something with the gauge. After using it uncharged it again. By the time I needed it again I found it would not charge at all. I missed the 1 month deadline by 2 days to return it. By having a blanket deadline for returns is not fair. If I bought a blender, for example, that I use every day, I would know pretty quick if it had a problem. But something like the battery I bought, that would not have a daily use, I would need more time to give it a test. ### Analysis: categories: Customer Service, aspects: Return Policy, sentiments: Negative )))

### Review: title: Expiration of availability to return, content: I purchased a battery for a Ryobi product, a 40w. I did not need it right away and it was 2 weeks before I used it. It showed to only half charge and I thought it was just something with the gauge. After using it uncharged it again. By the time I needed it again I found it would not charge at all. I missed the 1 month deadline by 2 days to return it. By having a blanket deadline for returns is not fair. If I bought a blender, for example, that I use every day, I would know pretty quick if it had a problem. But something like the battery I bought, that would not have a daily use, I would need more time to give it a test. ### Analysis: categories: (Customer Service) aspects: (Return Policy) sentiments: (Negative) )))

Clash. Of. My. Life.

OH. MY. LORD!!!! Clash of Clans is possibly the peak of mobile gaming!!!! Even though I have to wait literal weeks for my defense known as the “X-Bow” to upgrade, I don’t care! I spent nine hours just staring at my village being built by my five sla- builders making my village stronger. As I did that I also watched my dragons (my favorite troops, they’re like me!) train. Forty. Five. Minutes. Every second spent looking at my glorious village. I can’t even fathom the euphoria from spending my Elixir on my walls. 245 Million Elixir spent on my walls. According to calculations, I’ve spent well over a thousand dollars on this game. Every. Single. Gem. I used all of them. And not even to accelerate the making of my village! I just spent them on quick donations so I can watch my dragons train even longer!!!! I love Clash Of Clans. Clash Of Clans is my favorite game. This game is so fun. Very fun! This game. This game…….. I love it… I love this game… more than anything. More than myself, even. I’d put this game ahead of my well-being. I love this game. This is my life.

Gameplay, Gameplay, Gameplay, In-Game Purchases

Wait Time, Village Building, Troop Training, Gems

Negative, Positive, Positive, Positive

Gameplay - Wait Time - Negative, Gameplay - Village Building - Positive, Gameplay - Troop Training - Positive, In-Game Purchases - Gems - Positive

### USER: Clash. Of. My. Life.: OH. MY. LORD!!!! Clash of Clans is possibly the peak of mobile gaming!!!! Even though I have to wait literal weeks for my defense known as the “X-Bow” to upgrade, I don’t care! I spent nine hours just staring at my village being built by my five sla- builders making my village stronger. As I did that I also watched my dragons (my favorite troops, they’re like me!) train. Forty. Five. Minutes. Every second spent looking at my glorious village. I can’t even fathom the euphoria from spending my Elixir on my walls. 245 Million Elixir spent on my walls. According to calculations, I’ve spent well over a thousand dollars on this game. Every. Single. Gem. I used all of them. And not even to accelerate the making of my village! I just spent them on quick donations so I can watch my dragons train even longer!!!! I love Clash Of Clans. Clash Of Clans is my favorite game. This game is so fun. Very fun! This game. This game…….. I love it… I love this game… more than anything. More than myself, even. I’d put this game ahead of my well-being. I love this game. This is my life. ### ASSISTANT: Gameplay - Wait Time - Negative, Gameplay - Village Building - Positive, Gameplay - Troop Training - Positive, In-Game Purchases - Gems - Positive )))

### Review: title: Clash. Of. My. Life., content: OH. MY. LORD!!!! Clash of Clans is possibly the peak of mobile gaming!!!! Even though I have to wait literal weeks for my defense known as the “X-Bow” to upgrade, I don’t care! I spent nine hours just staring at my village being built by my five sla- builders making my village stronger. As I did that I also watched my dragons (my favorite troops, they’re like me!) train. Forty. Five. Minutes. Every second spent looking at my glorious village. I can’t even fathom the euphoria from spending my Elixir on my walls. 245 Million Elixir spent on my walls. According to calculations, I’ve spent well over a thousand dollars on this game. Every. Single. Gem. I used all of them. And not even to accelerate the making of my village! I just spent them on quick donations so I can watch my dragons train even longer!!!! I love Clash Of Clans. Clash Of Clans is my favorite game. This game is so fun. Very fun! This game. This game…….. I love it… I love this game… more than anything. More than myself, even. I’d put this game ahead of my well-being. I love this game. This is my life. ### Analysis: categories: Gameplay, Gameplay, Gameplay, In-Game Purchases, aspects: Wait Time, Village Building, Troop Training, Gems, sentiments: Negative, Positive, Positive, Positive )))

### Review: title: Clash. Of. My. Life., content: OH. MY. LORD!!!! Clash of Clans is possibly the peak of mobile gaming!!!! Even though I have to wait literal weeks for my defense known as the “X-Bow” to upgrade, I don’t care! I spent nine hours just staring at my village being built by my five sla- builders making my village stronger. As I did that I also watched my dragons (my favorite troops, they’re like me!) train. Forty. Five. Minutes. Every second spent looking at my glorious village. I can’t even fathom the euphoria from spending my Elixir on my walls. 245 Million Elixir spent on my walls. According to calculations, I’ve spent well over a thousand dollars on this game. Every. Single. Gem. I used all of them. And not even to accelerate the making of my village! I just spent them on quick donations so I can watch my dragons train even longer!!!! I love Clash Of Clans. Clash Of Clans is my favorite game. This game is so fun. Very fun! This game. This game…….. I love it… I love this game… more than anything. More than myself, even. I’d put this game ahead of my well-being. I love this game. This is my life. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, In-Game Purchases) aspects: (Wait Time, Village Building, Troop Training, Gems) sentiments: (Negative, Positive, Positive, Positive) )))

Beautiful Game!

So like a lot of people I’ve played this game for a good while. I’ve seen all of the town hall updates from 11-13 and each of them are great in their own way. I do want to point out some things that I would personally change., , 1: The monthly “Battle Pass”. The first problem I see is that there is one every month. That’s not a bad thing within itself as I understand free to win games need to make money somehow. I would say that there should be a little, let’s say, 1 week break in between each battle pass. It feels more of like a subscription than just a regular battle pass. I think this little change would appreciate a lot of people., , 2: Upgrade Times. There are the instant upgrade books in the game but those are a bit hard to get for free to win players like myself. Upgrade times really need to be shortened in some way so free to win players feel a bit of a need to attack other players more so they can upgrade more buildings. This change would finitely satisfy people. (btw thank you for halving the wall upgrade prices. It’s really helped me out and probably a ton of other players too.) , , I’ve enjoyed this game for many years as it’s a good way to make some friends online in a simple way. Maybe there will be a TH14 upgrade soon, who knows. Anyways, hope you liked this review

Gameplay, Gameplay, Social

Battle Pass, Upgrade Times, Friends

negative, negative, positive

Gameplay - Battle Pass - negative, Gameplay - Upgrade Times - negative, Social - Friends - positive

### USER: Beautiful Game!: So like a lot of people I’ve played this game for a good while. I’ve seen all of the town hall updates from 11-13 and each of them are great in their own way. I do want to point out some things that I would personally change., , 1: The monthly “Battle Pass”. The first problem I see is that there is one every month. That’s not a bad thing within itself as I understand free to win games need to make money somehow. I would say that there should be a little, let’s say, 1 week break in between each battle pass. It feels more of like a subscription than just a regular battle pass. I think this little change would appreciate a lot of people., , 2: Upgrade Times. There are the instant upgrade books in the game but those are a bit hard to get for free to win players like myself. Upgrade times really need to be shortened in some way so free to win players feel a bit of a need to attack other players more so they can upgrade more buildings. This change would finitely satisfy people. (btw thank you for halving the wall upgrade prices. It’s really helped me out and probably a ton of other players too.) , , I’ve enjoyed this game for many years as it’s a good way to make some friends online in a simple way. Maybe there will be a TH14 upgrade soon, who knows. Anyways, hope you liked this review ### ASSISTANT: Gameplay - Battle Pass - negative, Gameplay - Upgrade Times - negative, Social - Friends - positive )))

### Review: title: Beautiful Game!, content: So like a lot of people I’ve played this game for a good while. I’ve seen all of the town hall updates from 11-13 and each of them are great in their own way. I do want to point out some things that I would personally change., , 1: The monthly “Battle Pass”. The first problem I see is that there is one every month. That’s not a bad thing within itself as I understand free to win games need to make money somehow. I would say that there should be a little, let’s say, 1 week break in between each battle pass. It feels more of like a subscription than just a regular battle pass. I think this little change would appreciate a lot of people., , 2: Upgrade Times. There are the instant upgrade books in the game but those are a bit hard to get for free to win players like myself. Upgrade times really need to be shortened in some way so free to win players feel a bit of a need to attack other players more so they can upgrade more buildings. This change would finitely satisfy people. (btw thank you for halving the wall upgrade prices. It’s really helped me out and probably a ton of other players too.) , , I’ve enjoyed this game for many years as it’s a good way to make some friends online in a simple way. Maybe there will be a TH14 upgrade soon, who knows. Anyways, hope you liked this review ### Analysis: categories: Gameplay, Gameplay, Social, aspects: Battle Pass, Upgrade Times, Friends, sentiments: negative, negative, positive )))

### Review: title: Beautiful Game!, content: So like a lot of people I’ve played this game for a good while. I’ve seen all of the town hall updates from 11-13 and each of them are great in their own way. I do want to point out some things that I would personally change., , 1: The monthly “Battle Pass”. The first problem I see is that there is one every month. That’s not a bad thing within itself as I understand free to win games need to make money somehow. I would say that there should be a little, let’s say, 1 week break in between each battle pass. It feels more of like a subscription than just a regular battle pass. I think this little change would appreciate a lot of people., , 2: Upgrade Times. There are the instant upgrade books in the game but those are a bit hard to get for free to win players like myself. Upgrade times really need to be shortened in some way so free to win players feel a bit of a need to attack other players more so they can upgrade more buildings. This change would finitely satisfy people. (btw thank you for halving the wall upgrade prices. It’s really helped me out and probably a ton of other players too.) , , I’ve enjoyed this game for many years as it’s a good way to make some friends online in a simple way. Maybe there will be a TH14 upgrade soon, who knows. Anyways, hope you liked this review ### Analysis: categories: (Gameplay, Gameplay, Social) aspects: (Battle Pass, Upgrade Times, Friends) sentiments: (negative, negative, positive) )))

Notifications Matter

Addressing these concerns necessitates a comprehensive review of the gaming experience. Opting out of notifications for incremental improvements is seen as a way to extend uninterrupted playtime, acknowledging the player's preference for immersive sessions. However, there's a notable discrepancy in the item-to-gem exchange rates, creating a perception of inequity, where items are sold at 1,500 gems, yet trade at a mere 50 gems. This apparent disparity raises questions about the fairness of these transactions and the underlying value proposition for players., , Furthermore, the call for creativity and innovation in content creation is underscored by the financial commitment players make for a premium experience. There's a plea for developers to listen intently to the community, emphasizing that players are not just consumers but integral contributors to the industry's sustenance. The subscription fees paid for new content should reflect a commitment to delivering not only quantity but quality, fostering a sense of investment and value for the player., , Ultimately, the request is for a more transparent and responsive interaction between developers and the gaming community. Building trust through fair practices, equitable transactions, and a commitment to delivering novel, engaging content is pivotal for a flourishing and mutually beneficial relationship between developers and players.

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Notifications, Item-to-gem exchange rates, Creativity and innovation in content creation, Subscription fees, Transparency

positive, negative, positive, neutral, positive

Gameplay - Notifications - positive, Gameplay - Item-to-gem exchange rates - negative, Gameplay - Creativity and innovation in content creation - positive, Gameplay - Subscription fees - neutral, Gameplay - Transparency - positive

### USER: Notifications Matter: Addressing these concerns necessitates a comprehensive review of the gaming experience. Opting out of notifications for incremental improvements is seen as a way to extend uninterrupted playtime, acknowledging the player's preference for immersive sessions. However, there's a notable discrepancy in the item-to-gem exchange rates, creating a perception of inequity, where items are sold at 1,500 gems, yet trade at a mere 50 gems. This apparent disparity raises questions about the fairness of these transactions and the underlying value proposition for players., , Furthermore, the call for creativity and innovation in content creation is underscored by the financial commitment players make for a premium experience. There's a plea for developers to listen intently to the community, emphasizing that players are not just consumers but integral contributors to the industry's sustenance. The subscription fees paid for new content should reflect a commitment to delivering not only quantity but quality, fostering a sense of investment and value for the player., , Ultimately, the request is for a more transparent and responsive interaction between developers and the gaming community. Building trust through fair practices, equitable transactions, and a commitment to delivering novel, engaging content is pivotal for a flourishing and mutually beneficial relationship between developers and players. ### ASSISTANT: Gameplay - Notifications - positive, Gameplay - Item-to-gem exchange rates - negative, Gameplay - Creativity and innovation in content creation - positive, Gameplay - Subscription fees - neutral, Gameplay - Transparency - positive )))

### Review: title: Notifications Matter, content: Addressing these concerns necessitates a comprehensive review of the gaming experience. Opting out of notifications for incremental improvements is seen as a way to extend uninterrupted playtime, acknowledging the player's preference for immersive sessions. However, there's a notable discrepancy in the item-to-gem exchange rates, creating a perception of inequity, where items are sold at 1,500 gems, yet trade at a mere 50 gems. This apparent disparity raises questions about the fairness of these transactions and the underlying value proposition for players., , Furthermore, the call for creativity and innovation in content creation is underscored by the financial commitment players make for a premium experience. There's a plea for developers to listen intently to the community, emphasizing that players are not just consumers but integral contributors to the industry's sustenance. The subscription fees paid for new content should reflect a commitment to delivering not only quantity but quality, fostering a sense of investment and value for the player., , Ultimately, the request is for a more transparent and responsive interaction between developers and the gaming community. Building trust through fair practices, equitable transactions, and a commitment to delivering novel, engaging content is pivotal for a flourishing and mutually beneficial relationship between developers and players. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Notifications, Item-to-gem exchange rates, Creativity and innovation in content creation, Subscription fees, Transparency, sentiments: positive, negative, positive, neutral, positive )))

### Review: title: Notifications Matter, content: Addressing these concerns necessitates a comprehensive review of the gaming experience. Opting out of notifications for incremental improvements is seen as a way to extend uninterrupted playtime, acknowledging the player's preference for immersive sessions. However, there's a notable discrepancy in the item-to-gem exchange rates, creating a perception of inequity, where items are sold at 1,500 gems, yet trade at a mere 50 gems. This apparent disparity raises questions about the fairness of these transactions and the underlying value proposition for players., , Furthermore, the call for creativity and innovation in content creation is underscored by the financial commitment players make for a premium experience. There's a plea for developers to listen intently to the community, emphasizing that players are not just consumers but integral contributors to the industry's sustenance. The subscription fees paid for new content should reflect a commitment to delivering not only quantity but quality, fostering a sense of investment and value for the player., , Ultimately, the request is for a more transparent and responsive interaction between developers and the gaming community. Building trust through fair practices, equitable transactions, and a commitment to delivering novel, engaging content is pivotal for a flourishing and mutually beneficial relationship between developers and players. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Notifications, Item-to-gem exchange rates, Creativity and innovation in content creation, Subscription fees, Transparency) sentiments: (positive, negative, positive, neutral, positive) )))

Great idea, bad execution!

I love how all these people give it 5 stars yet they have negatives about the game. Anyway, cool game no doubt about it. Fun, addictive, and great presentation. The games gameplay seems good at first until you start playing. Overpowered characters that you can’t stop. Max dark witches on builder base can be stopped if you have the right defense, but if your opponent places them in the right spot there’s no base in the world that will defend against it. Troops are dumb. They attack random objects, stop halfway, turn around then go to another object. Matchmaking is horrendous in the builder base! You can get matched with a guy who has higher lvl defense than your troops can handle, and higher lvl troops than your defense can handle. It makes no sense for a guy with lvl 14 witches to be attacking a guy who has BH of 5 or 6 with 2-4 lvl troops less. Unlike most people, I don’t upgrade my Builder Hall until I upgrade everything. Others rush and unlock higher lvl defenses and troops and you get paired up with them anyway. So you get punished for playing the game properly while people who rush get rewarded. But at least they don’t forget to remind you how there’s new deals and packages you can buy at the shop. Ohhh goody!!

Gameplay, Gameplay, Gameplay, Gameplay

Gameplay, Characters, Troops, Matchmaking

negative, negative, negative, negative

Gameplay - Gameplay - negative, Gameplay - Characters - negative, Gameplay - Troops - negative, Gameplay - Matchmaking - negative

### USER: Great idea, bad execution!: I love how all these people give it 5 stars yet they have negatives about the game. Anyway, cool game no doubt about it. Fun, addictive, and great presentation. The games gameplay seems good at first until you start playing. Overpowered characters that you can’t stop. Max dark witches on builder base can be stopped if you have the right defense, but if your opponent places them in the right spot there’s no base in the world that will defend against it. Troops are dumb. They attack random objects, stop halfway, turn around then go to another object. Matchmaking is horrendous in the builder base! You can get matched with a guy who has higher lvl defense than your troops can handle, and higher lvl troops than your defense can handle. It makes no sense for a guy with lvl 14 witches to be attacking a guy who has BH of 5 or 6 with 2-4 lvl troops less. Unlike most people, I don’t upgrade my Builder Hall until I upgrade everything. Others rush and unlock higher lvl defenses and troops and you get paired up with them anyway. So you get punished for playing the game properly while people who rush get rewarded. But at least they don’t forget to remind you how there’s new deals and packages you can buy at the shop. Ohhh goody!! ### ASSISTANT: Gameplay - Gameplay - negative, Gameplay - Characters - negative, Gameplay - Troops - negative, Gameplay - Matchmaking - negative )))

### Review: title: Great idea, bad execution!, content: I love how all these people give it 5 stars yet they have negatives about the game. Anyway, cool game no doubt about it. Fun, addictive, and great presentation. The games gameplay seems good at first until you start playing. Overpowered characters that you can’t stop. Max dark witches on builder base can be stopped if you have the right defense, but if your opponent places them in the right spot there’s no base in the world that will defend against it. Troops are dumb. They attack random objects, stop halfway, turn around then go to another object. Matchmaking is horrendous in the builder base! You can get matched with a guy who has higher lvl defense than your troops can handle, and higher lvl troops than your defense can handle. It makes no sense for a guy with lvl 14 witches to be attacking a guy who has BH of 5 or 6 with 2-4 lvl troops less. Unlike most people, I don’t upgrade my Builder Hall until I upgrade everything. Others rush and unlock higher lvl defenses and troops and you get paired up with them anyway. So you get punished for playing the game properly while people who rush get rewarded. But at least they don’t forget to remind you how there’s new deals and packages you can buy at the shop. Ohhh goody!! ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, aspects: Gameplay, Characters, Troops, Matchmaking, sentiments: negative, negative, negative, negative )))

### Review: title: Great idea, bad execution!, content: I love how all these people give it 5 stars yet they have negatives about the game. Anyway, cool game no doubt about it. Fun, addictive, and great presentation. The games gameplay seems good at first until you start playing. Overpowered characters that you can’t stop. Max dark witches on builder base can be stopped if you have the right defense, but if your opponent places them in the right spot there’s no base in the world that will defend against it. Troops are dumb. They attack random objects, stop halfway, turn around then go to another object. Matchmaking is horrendous in the builder base! You can get matched with a guy who has higher lvl defense than your troops can handle, and higher lvl troops than your defense can handle. It makes no sense for a guy with lvl 14 witches to be attacking a guy who has BH of 5 or 6 with 2-4 lvl troops less. Unlike most people, I don’t upgrade my Builder Hall until I upgrade everything. Others rush and unlock higher lvl defenses and troops and you get paired up with them anyway. So you get punished for playing the game properly while people who rush get rewarded. But at least they don’t forget to remind you how there’s new deals and packages you can buy at the shop. Ohhh goody!! ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Gameplay, Characters, Troops, Matchmaking) sentiments: (negative, negative, negative, negative) )))

Terrible features in new design.

Oh my gosh. I can’t believe a highly intelligent professional somewhere out there intentionally pitched the idea for the persistent floating BACK TO TOP button when you’re reading reviews—and that another presumably full grown intelligent executive gave it the green light. This persistent floating button is visually hostile and hurts my eyes in the same way that persistent banner ads do. Knowing that this couldn’t have been a mistake because it’s so aggressively awful that you can’t miss it, I’m left to conclude that you intentionally did this to discourage customers from reading reviews. Well you did too good of a job, because I’m not reading the reviews anymore, but I’m also not using your app again until you fix this mess.

- Usability

Design

Negative

- Usability - Design - Negative

### USER: Terrible features in new design.: Oh my gosh. I can’t believe a highly intelligent professional somewhere out there intentionally pitched the idea for the persistent floating BACK TO TOP button when you’re reading reviews—and that another presumably full grown intelligent executive gave it the green light. This persistent floating button is visually hostile and hurts my eyes in the same way that persistent banner ads do. Knowing that this couldn’t have been a mistake because it’s so aggressively awful that you can’t miss it, I’m left to conclude that you intentionally did this to discourage customers from reading reviews. Well you did too good of a job, because I’m not reading the reviews anymore, but I’m also not using your app again until you fix this mess. ### ASSISTANT: - Usability - Design - Negative )))

### Review: title: Terrible features in new design., content: Oh my gosh. I can’t believe a highly intelligent professional somewhere out there intentionally pitched the idea for the persistent floating BACK TO TOP button when you’re reading reviews—and that another presumably full grown intelligent executive gave it the green light. This persistent floating button is visually hostile and hurts my eyes in the same way that persistent banner ads do. Knowing that this couldn’t have been a mistake because it’s so aggressively awful that you can’t miss it, I’m left to conclude that you intentionally did this to discourage customers from reading reviews. Well you did too good of a job, because I’m not reading the reviews anymore, but I’m also not using your app again until you fix this mess. ### Analysis: categories: - Usability, aspects: Design, sentiments: Negative )))

### Review: title: Terrible features in new design., content: Oh my gosh. I can’t believe a highly intelligent professional somewhere out there intentionally pitched the idea for the persistent floating BACK TO TOP button when you’re reading reviews—and that another presumably full grown intelligent executive gave it the green light. This persistent floating button is visually hostile and hurts my eyes in the same way that persistent banner ads do. Knowing that this couldn’t have been a mistake because it’s so aggressively awful that you can’t miss it, I’m left to conclude that you intentionally did this to discourage customers from reading reviews. Well you did too good of a job, because I’m not reading the reviews anymore, but I’m also not using your app again until you fix this mess. ### Analysis: categories: (- Usability) aspects: (Design) sentiments: (Negative) )))

I hate this app. The worst customer service imaginable

I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money.

Customer Service, Customer Service, Customer Service

Overall Experience, Responsiveness, Helpfulness

Negative, Negative, Negative

Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative

### USER: I hate this app. The worst customer service imaginable: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### ASSISTANT: Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative )))

### Review: title: I hate this app. The worst customer service imaginable, content: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Overall Experience, Responsiveness, Helpfulness, sentiments: Negative, Negative, Negative )))

### Review: title: I hate this app. The worst customer service imaginable, content: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Overall Experience, Responsiveness, Helpfulness) sentiments: (Negative, Negative, Negative) )))

Balanced Information

I’ve used Rosetta Stone and taken classes at a local college for German. Babbel is a good mix of the two. The frustrating thing about Rosetta Stone is the assumption that the student can intuit the meaning of the words by the photos. With Babbel the translation is at hand. I appreciate the inclusion of grammar rules. For example, it is a great help to know when and why to use a particular verb tense. I’ve only used the program for a few weeks but so far it is extremely helpful. It is also very helpful to be able to access the app on both my phone and tablet.

Learning content, Learning content, Learning content, Accessibility

Content quality, Translation accuracy, Grammar rules, Multiple devices

positive, positive, positive, positive

Learning content - Content quality - positive, Learning content - Translation accuracy - positive, Learning content - Grammar rules - positive, Accessibility - Multiple devices - positive

### USER: Balanced Information: I’ve used Rosetta Stone and taken classes at a local college for German. Babbel is a good mix of the two. The frustrating thing about Rosetta Stone is the assumption that the student can intuit the meaning of the words by the photos. With Babbel the translation is at hand. I appreciate the inclusion of grammar rules. For example, it is a great help to know when and why to use a particular verb tense. I’ve only used the program for a few weeks but so far it is extremely helpful. It is also very helpful to be able to access the app on both my phone and tablet. ### ASSISTANT: Learning content - Content quality - positive, Learning content - Translation accuracy - positive, Learning content - Grammar rules - positive, Accessibility - Multiple devices - positive )))

### Review: title: Balanced Information, content: I’ve used Rosetta Stone and taken classes at a local college for German. Babbel is a good mix of the two. The frustrating thing about Rosetta Stone is the assumption that the student can intuit the meaning of the words by the photos. With Babbel the translation is at hand. I appreciate the inclusion of grammar rules. For example, it is a great help to know when and why to use a particular verb tense. I’ve only used the program for a few weeks but so far it is extremely helpful. It is also very helpful to be able to access the app on both my phone and tablet. ### Analysis: categories: Learning content, Learning content, Learning content, Accessibility, aspects: Content quality, Translation accuracy, Grammar rules, Multiple devices, sentiments: positive, positive, positive, positive )))

### Review: title: Balanced Information, content: I’ve used Rosetta Stone and taken classes at a local college for German. Babbel is a good mix of the two. The frustrating thing about Rosetta Stone is the assumption that the student can intuit the meaning of the words by the photos. With Babbel the translation is at hand. I appreciate the inclusion of grammar rules. For example, it is a great help to know when and why to use a particular verb tense. I’ve only used the program for a few weeks but so far it is extremely helpful. It is also very helpful to be able to access the app on both my phone and tablet. ### Analysis: categories: (Learning content, Learning content, Learning content, Accessibility) aspects: (Content quality, Translation accuracy, Grammar rules, Multiple devices) sentiments: (positive, positive, positive, positive) )))

App is crap, but service is great

I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse.

App, App, App, Service

Usability, Stability, Features, Customer Support

Negative, Negative, Negative, Positive

App - Usability - Negative, App - Stability - Negative, App - Features - Negative, Service - Customer Support - Positive

### USER: App is crap, but service is great: I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### ASSISTANT: App - Usability - Negative, App - Stability - Negative, App - Features - Negative, Service - Customer Support - Positive )))

### Review: title: App is crap, but service is great, content: I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### Analysis: categories: App, App, App, Service, aspects: Usability, Stability, Features, Customer Support, sentiments: Negative, Negative, Negative, Positive )))

### Review: title: App is crap, but service is great, content: I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### Analysis: categories: (App, App, App, Service) aspects: (Usability, Stability, Features, Customer Support) sentiments: (Negative, Negative, Negative, Positive) )))

Buggy and Not Responsive/ No more separate wishlists?

This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. , , On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. , , Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why?

Functionality, Functionality, Functionality, Functionality

Responsiveness, Reading Reviews, Viewing Photos, Creating Wishlists

Negative, Negative, Negative, Negative

Functionality - Responsiveness - Negative, Functionality - Reading Reviews - Negative, Functionality - Viewing Photos - Negative, Functionality - Creating Wishlists - Negative

### USER: Buggy and Not Responsive/ No more separate wishlists?: This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. , , On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. , , Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why? ### ASSISTANT: Functionality - Responsiveness - Negative, Functionality - Reading Reviews - Negative, Functionality - Viewing Photos - Negative, Functionality - Creating Wishlists - Negative )))

### Review: title: Buggy and Not Responsive/ No more separate wishlists?, content: This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. , , On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. , , Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why? ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Responsiveness, Reading Reviews, Viewing Photos, Creating Wishlists, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Buggy and Not Responsive/ No more separate wishlists?, content: This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. , , On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. , , Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why? ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Responsiveness, Reading Reviews, Viewing Photos, Creating Wishlists) sentiments: (Negative, Negative, Negative, Negative) )))

Convenient and Helpful!

It was a Friday evening, I was away from my home of LA due to visiting family in Temecula. I came down with a very swollen tonsillitis later that day. I went to urgent care in Temecula and they denied to see me because my insurance isn’t apart of their network. I was beginning to feel the pain and almost lost hope, but then I logged into my health care plan online and found Teledoc. I saw a doctor within 5 minutes and he was so empathetic and kind. He issued me some antibiotics and some natural ways to alleviate the pain in my throat. I am so thankful for this convenient and efficient service!

Service, Service, Service, Service

Convenience, Efficiency, Doctor's empathy, Doctor's kindness

Positive, Positive, Positive, Positive

Service - Convenience - Positive, Service - Efficiency - Positive, Service - Doctor's empathy - Positive, Service - Doctor's kindness - Positive

### USER: Convenient and Helpful!: It was a Friday evening, I was away from my home of LA due to visiting family in Temecula. I came down with a very swollen tonsillitis later that day. I went to urgent care in Temecula and they denied to see me because my insurance isn’t apart of their network. I was beginning to feel the pain and almost lost hope, but then I logged into my health care plan online and found Teledoc. I saw a doctor within 5 minutes and he was so empathetic and kind. He issued me some antibiotics and some natural ways to alleviate the pain in my throat. I am so thankful for this convenient and efficient service! ### ASSISTANT: Service - Convenience - Positive, Service - Efficiency - Positive, Service - Doctor's empathy - Positive, Service - Doctor's kindness - Positive )))

### Review: title: Convenient and Helpful!, content: It was a Friday evening, I was away from my home of LA due to visiting family in Temecula. I came down with a very swollen tonsillitis later that day. I went to urgent care in Temecula and they denied to see me because my insurance isn’t apart of their network. I was beginning to feel the pain and almost lost hope, but then I logged into my health care plan online and found Teledoc. I saw a doctor within 5 minutes and he was so empathetic and kind. He issued me some antibiotics and some natural ways to alleviate the pain in my throat. I am so thankful for this convenient and efficient service! ### Analysis: categories: Service, Service, Service, Service, aspects: Convenience, Efficiency, Doctor's empathy, Doctor's kindness, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: Convenient and Helpful!, content: It was a Friday evening, I was away from my home of LA due to visiting family in Temecula. I came down with a very swollen tonsillitis later that day. I went to urgent care in Temecula and they denied to see me because my insurance isn’t apart of their network. I was beginning to feel the pain and almost lost hope, but then I logged into my health care plan online and found Teledoc. I saw a doctor within 5 minutes and he was so empathetic and kind. He issued me some antibiotics and some natural ways to alleviate the pain in my throat. I am so thankful for this convenient and efficient service! ### Analysis: categories: (Service, Service, Service, Service) aspects: (Convenience, Efficiency, Doctor's empathy, Doctor's kindness) sentiments: (Positive, Positive, Positive, Positive) )))

Worse with every update/change

Instagram has always been my favorite app, but they are continuing to change the whole structure of it. They need to bring back showing us posts in order of when they were posted, not an order of who they think we want to see. They also need to stop censoring. I want to see every post from everyone and following, not just ones you think I’m interested in. Also, stop trying to make this the shop for people. We don’t want to buy things on Instagram, we want to connect with our friends and family. The new update makes it really hard to post a photo or see who liked and commented, but really easy to go to the explorer page and go to the shopping page. Stop trying to make a huge profit and just let us enjoy this app. If there is one update that they should add, let us delete a single photo on a multi photo post. Sometimes I post one post with three photos at a time and then realize one of those photos needs to be taken off. I would have to delete the entire post and I’m not reposting something once all my friends have seen it. If I was able to delete or cover up one of those pictures that would be amazing.

Social, Social, Social, Social, Social, Social

Content, Features, Structure, Shopping, Posting, Deletion

Negative, Negative, Negative, Negative, Negative, Negative

- Social Features - Showing posts in order of recency - Negative, - Social Features - Showing all posts - Negative, - Social Features - Censoring - Negative, - Commerce - Shopping feature - Negative, - Usability - Posting photos - Negative, - Usability - Viewing likes and comments - Negative, - Usability - Explorer page - Negative, - Usability - Deleting individual photos - Positive

### USER: Worse with every update/change: Instagram has always been my favorite app, but they are continuing to change the whole structure of it. They need to bring back showing us posts in order of when they were posted, not an order of who they think we want to see. They also need to stop censoring. I want to see every post from everyone and following, not just ones you think I’m interested in. Also, stop trying to make this the shop for people. We don’t want to buy things on Instagram, we want to connect with our friends and family. The new update makes it really hard to post a photo or see who liked and commented, but really easy to go to the explorer page and go to the shopping page. Stop trying to make a huge profit and just let us enjoy this app. If there is one update that they should add, let us delete a single photo on a multi photo post. Sometimes I post one post with three photos at a time and then realize one of those photos needs to be taken off. I would have to delete the entire post and I’m not reposting something once all my friends have seen it. If I was able to delete or cover up one of those pictures that would be amazing. ### ASSISTANT: - Social Features - Showing posts in order of recency - Negative, - Social Features - Showing all posts - Negative, - Social Features - Censoring - Negative, - Commerce - Shopping feature - Negative, - Usability - Posting photos - Negative, - Usability - Viewing likes and comments - Negative, - Usability - Explorer page - Negative, - Usability - Deleting individual photos - Positive )))

### Review: title: Worse with every update/change, content: Instagram has always been my favorite app, but they are continuing to change the whole structure of it. They need to bring back showing us posts in order of when they were posted, not an order of who they think we want to see. They also need to stop censoring. I want to see every post from everyone and following, not just ones you think I’m interested in. Also, stop trying to make this the shop for people. We don’t want to buy things on Instagram, we want to connect with our friends and family. The new update makes it really hard to post a photo or see who liked and commented, but really easy to go to the explorer page and go to the shopping page. Stop trying to make a huge profit and just let us enjoy this app. If there is one update that they should add, let us delete a single photo on a multi photo post. Sometimes I post one post with three photos at a time and then realize one of those photos needs to be taken off. I would have to delete the entire post and I’m not reposting something once all my friends have seen it. If I was able to delete or cover up one of those pictures that would be amazing. ### Analysis: categories: Social, Social, Social, Social, Social, Social, aspects: Content, Features, Structure, Shopping, Posting, Deletion, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Worse with every update/change, content: Instagram has always been my favorite app, but they are continuing to change the whole structure of it. They need to bring back showing us posts in order of when they were posted, not an order of who they think we want to see. They also need to stop censoring. I want to see every post from everyone and following, not just ones you think I’m interested in. Also, stop trying to make this the shop for people. We don’t want to buy things on Instagram, we want to connect with our friends and family. The new update makes it really hard to post a photo or see who liked and commented, but really easy to go to the explorer page and go to the shopping page. Stop trying to make a huge profit and just let us enjoy this app. If there is one update that they should add, let us delete a single photo on a multi photo post. Sometimes I post one post with three photos at a time and then realize one of those photos needs to be taken off. I would have to delete the entire post and I’m not reposting something once all my friends have seen it. If I was able to delete or cover up one of those pictures that would be amazing. ### Analysis: categories: (Social, Social, Social, Social, Social, Social) aspects: (Content, Features, Structure, Shopping, Posting, Deletion) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

the algorithm!!

seriously...EVERYONE is complaining about this. it's why i'm giving it 3 stars instead of 5. the app overall is amazing and i love the stories feature better than snapchat in my opinion but the order in which photos show up on people's feed is WACK. i used to get a lot of likes on my photos before this new algorithm and now i barely get HALF of what i used to get. either my followers and friends don't see any of my posts at all because it's lost amongst the other out of order posts or they don't see it until days later, and vise versa. honestly, all i ever see is the photos of celebrities i follow and more than 3+ of their photos show up on my feed and i have to physically go on people's profiles to see if they updated anything. if i don't do that, it isn't until a couple of days later that i see a selfie or photos that one of my own friends/followers posted, and you end up looking like a creep if you like a photo from days ago but it isn't my fault because that's how it showed up on my feed. PLEASE fix it. NO ONE likes this new posts out of order thing y'all got going on.

App

Algorithm

Negative

App - Algorithm - Negative

### USER: the algorithm!!: seriously...EVERYONE is complaining about this. it's why i'm giving it 3 stars instead of 5. the app overall is amazing and i love the stories feature better than snapchat in my opinion but the order in which photos show up on people's feed is WACK. i used to get a lot of likes on my photos before this new algorithm and now i barely get HALF of what i used to get. either my followers and friends don't see any of my posts at all because it's lost amongst the other out of order posts or they don't see it until days later, and vise versa. honestly, all i ever see is the photos of celebrities i follow and more than 3+ of their photos show up on my feed and i have to physically go on people's profiles to see if they updated anything. if i don't do that, it isn't until a couple of days later that i see a selfie or photos that one of my own friends/followers posted, and you end up looking like a creep if you like a photo from days ago but it isn't my fault because that's how it showed up on my feed. PLEASE fix it. NO ONE likes this new posts out of order thing y'all got going on. ### ASSISTANT: App - Algorithm - Negative )))

### Review: title: the algorithm!!, content: seriously...EVERYONE is complaining about this. it's why i'm giving it 3 stars instead of 5. the app overall is amazing and i love the stories feature better than snapchat in my opinion but the order in which photos show up on people's feed is WACK. i used to get a lot of likes on my photos before this new algorithm and now i barely get HALF of what i used to get. either my followers and friends don't see any of my posts at all because it's lost amongst the other out of order posts or they don't see it until days later, and vise versa. honestly, all i ever see is the photos of celebrities i follow and more than 3+ of their photos show up on my feed and i have to physically go on people's profiles to see if they updated anything. if i don't do that, it isn't until a couple of days later that i see a selfie or photos that one of my own friends/followers posted, and you end up looking like a creep if you like a photo from days ago but it isn't my fault because that's how it showed up on my feed. PLEASE fix it. NO ONE likes this new posts out of order thing y'all got going on. ### Analysis: categories: App, aspects: Algorithm, sentiments: Negative )))

### Review: title: the algorithm!!, content: seriously...EVERYONE is complaining about this. it's why i'm giving it 3 stars instead of 5. the app overall is amazing and i love the stories feature better than snapchat in my opinion but the order in which photos show up on people's feed is WACK. i used to get a lot of likes on my photos before this new algorithm and now i barely get HALF of what i used to get. either my followers and friends don't see any of my posts at all because it's lost amongst the other out of order posts or they don't see it until days later, and vise versa. honestly, all i ever see is the photos of celebrities i follow and more than 3+ of their photos show up on my feed and i have to physically go on people's profiles to see if they updated anything. if i don't do that, it isn't until a couple of days later that i see a selfie or photos that one of my own friends/followers posted, and you end up looking like a creep if you like a photo from days ago but it isn't my fault because that's how it showed up on my feed. PLEASE fix it. NO ONE likes this new posts out of order thing y'all got going on. ### Analysis: categories: (App) aspects: (Algorithm) sentiments: (Negative) )))

Customer support is NON EXISTENT!

Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed !

App, App

Customer Support, Backup

Negative, Negative

App - Customer Support - Negative, App - Backup - Negative

### USER: Customer support is NON EXISTENT!: Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### ASSISTANT: App - Customer Support - Negative, App - Backup - Negative )))

### Review: title: Customer support is NON EXISTENT!, content: Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### Analysis: categories: App, App, aspects: Customer Support, Backup, sentiments: Negative, Negative )))

### Review: title: Customer support is NON EXISTENT!, content: Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### Analysis: categories: (App, App) aspects: (Customer Support, Backup) sentiments: (Negative, Negative) )))

Not the app but the actual company

I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”, “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting), “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”, , THATS EVERYTIME IM ON CALL WITH THEM.

Company

Customer service

negative

Company - Customer service - negative

### USER: Not the app but the actual company: I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”, “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting), “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”, , THATS EVERYTIME IM ON CALL WITH THEM. ### ASSISTANT: Company - Customer service - negative )))

### Review: title: Not the app but the actual company, content: I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”, “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting), “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”, , THATS EVERYTIME IM ON CALL WITH THEM. ### Analysis: categories: Company, aspects: Customer service, sentiments: negative )))

### Review: title: Not the app but the actual company, content: I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”, “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting), “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”, , THATS EVERYTIME IM ON CALL WITH THEM. ### Analysis: categories: (Company) aspects: (Customer service) sentiments: (negative) )))

Great, except

Let me say first i absolutely love this app which is why i’m making a comment in the first place. , , While i understand the review algorithm is based on spaced repetition, i wish there was a way to practice vocabulary in the app after you’ve reviewed your words of the day, or have a way for you to flag words you struggle to spell/say so you could focus on them. , , Also, maybe this is just my app, but I’ve noticed that regardless of if you spell/say/use the word correctly in review, it doesn’t count it against you (meaning: say you have 30 words to review, you review 10 and get 8 right, you would be left with only 20 to review, not 22), which i don’t quite understand and frankly wish were different, or that there were a “hard” option or something.

App functionality, App functionality, App functionality, App functionality

Vocabulary practice, Word review, Word flag, Word correction

Negative, Negative, Neutral, Negative

App functionality - Vocabulary practice - Negative, App functionality - Word review - Negative, App functionality - Word flag - Neutral, App functionality - Word correction - Negative

### USER: Great, except: Let me say first i absolutely love this app which is why i’m making a comment in the first place. , , While i understand the review algorithm is based on spaced repetition, i wish there was a way to practice vocabulary in the app after you’ve reviewed your words of the day, or have a way for you to flag words you struggle to spell/say so you could focus on them. , , Also, maybe this is just my app, but I’ve noticed that regardless of if you spell/say/use the word correctly in review, it doesn’t count it against you (meaning: say you have 30 words to review, you review 10 and get 8 right, you would be left with only 20 to review, not 22), which i don’t quite understand and frankly wish were different, or that there were a “hard” option or something. ### ASSISTANT: App functionality - Vocabulary practice - Negative, App functionality - Word review - Negative, App functionality - Word flag - Neutral, App functionality - Word correction - Negative )))

### Review: title: Great, except, content: Let me say first i absolutely love this app which is why i’m making a comment in the first place. , , While i understand the review algorithm is based on spaced repetition, i wish there was a way to practice vocabulary in the app after you’ve reviewed your words of the day, or have a way for you to flag words you struggle to spell/say so you could focus on them. , , Also, maybe this is just my app, but I’ve noticed that regardless of if you spell/say/use the word correctly in review, it doesn’t count it against you (meaning: say you have 30 words to review, you review 10 and get 8 right, you would be left with only 20 to review, not 22), which i don’t quite understand and frankly wish were different, or that there were a “hard” option or something. ### Analysis: categories: App functionality, App functionality, App functionality, App functionality, aspects: Vocabulary practice, Word review, Word flag, Word correction, sentiments: Negative, Negative, Neutral, Negative )))

### Review: title: Great, except, content: Let me say first i absolutely love this app which is why i’m making a comment in the first place. , , While i understand the review algorithm is based on spaced repetition, i wish there was a way to practice vocabulary in the app after you’ve reviewed your words of the day, or have a way for you to flag words you struggle to spell/say so you could focus on them. , , Also, maybe this is just my app, but I’ve noticed that regardless of if you spell/say/use the word correctly in review, it doesn’t count it against you (meaning: say you have 30 words to review, you review 10 and get 8 right, you would be left with only 20 to review, not 22), which i don’t quite understand and frankly wish were different, or that there were a “hard” option or something. ### Analysis: categories: (App functionality, App functionality, App functionality, App functionality) aspects: (Vocabulary practice, Word review, Word flag, Word correction) sentiments: (Negative, Negative, Neutral, Negative) )))

Be better

I have used Instagram for 6 years now. I loved it because it was everything that Facebook wasn’t. It was a great way to share photos and connect in a visual way. , I liked the freedom, the explore page where you could find cool accounts (not just influencers and people who are paying to advertise) but actual people who had great content to post. It could be somebody with 100 followers or 10k followers to whoever - it was refreshing just to find new content to follow. Now I hardly even see the people that I ACTUALLY choose to follow. 1/5 photos is a sponsored photo. (And typically something I’m not interested in.) That’s 20% of visual stimulation that I don’t care about. Something that I’m not connected to- and that I feel nobody is interested in. And the fact that nothing is in chronological order is frustrating. I feel that I’m missing posts from friends and family and I end up seeing them 4 days later. Please stop ruining a good thing. Bring back the chronological posts and please stop favoring sponsored accounts. You’re going to lose your actual users. Be better.

App, App, App, App

Content Quality, Freedom, Algorithm, Content Discovery

Negative, Positive, Negative, Negative

App - Content Quality - Negative, App - Freedom - Positive, App - Algorithm - Negative, App - Content Discovery - Negative

### USER: Be better: I have used Instagram for 6 years now. I loved it because it was everything that Facebook wasn’t. It was a great way to share photos and connect in a visual way. , I liked the freedom, the explore page where you could find cool accounts (not just influencers and people who are paying to advertise) but actual people who had great content to post. It could be somebody with 100 followers or 10k followers to whoever - it was refreshing just to find new content to follow. Now I hardly even see the people that I ACTUALLY choose to follow. 1/5 photos is a sponsored photo. (And typically something I’m not interested in.) That’s 20% of visual stimulation that I don’t care about. Something that I’m not connected to- and that I feel nobody is interested in. And the fact that nothing is in chronological order is frustrating. I feel that I’m missing posts from friends and family and I end up seeing them 4 days later. Please stop ruining a good thing. Bring back the chronological posts and please stop favoring sponsored accounts. You’re going to lose your actual users. Be better. ### ASSISTANT: App - Content Quality - Negative, App - Freedom - Positive, App - Algorithm - Negative, App - Content Discovery - Negative )))

### Review: title: Be better, content: I have used Instagram for 6 years now. I loved it because it was everything that Facebook wasn’t. It was a great way to share photos and connect in a visual way. , I liked the freedom, the explore page where you could find cool accounts (not just influencers and people who are paying to advertise) but actual people who had great content to post. It could be somebody with 100 followers or 10k followers to whoever - it was refreshing just to find new content to follow. Now I hardly even see the people that I ACTUALLY choose to follow. 1/5 photos is a sponsored photo. (And typically something I’m not interested in.) That’s 20% of visual stimulation that I don’t care about. Something that I’m not connected to- and that I feel nobody is interested in. And the fact that nothing is in chronological order is frustrating. I feel that I’m missing posts from friends and family and I end up seeing them 4 days later. Please stop ruining a good thing. Bring back the chronological posts and please stop favoring sponsored accounts. You’re going to lose your actual users. Be better. ### Analysis: categories: App, App, App, App, aspects: Content Quality, Freedom, Algorithm, Content Discovery, sentiments: Negative, Positive, Negative, Negative )))

### Review: title: Be better, content: I have used Instagram for 6 years now. I loved it because it was everything that Facebook wasn’t. It was a great way to share photos and connect in a visual way. , I liked the freedom, the explore page where you could find cool accounts (not just influencers and people who are paying to advertise) but actual people who had great content to post. It could be somebody with 100 followers or 10k followers to whoever - it was refreshing just to find new content to follow. Now I hardly even see the people that I ACTUALLY choose to follow. 1/5 photos is a sponsored photo. (And typically something I’m not interested in.) That’s 20% of visual stimulation that I don’t care about. Something that I’m not connected to- and that I feel nobody is interested in. And the fact that nothing is in chronological order is frustrating. I feel that I’m missing posts from friends and family and I end up seeing them 4 days later. Please stop ruining a good thing. Bring back the chronological posts and please stop favoring sponsored accounts. You’re going to lose your actual users. Be better. ### Analysis: categories: (App, App, App, App) aspects: (Content Quality, Freedom, Algorithm, Content Discovery) sentiments: (Negative, Positive, Negative, Negative) )))

Bad for business

I’m a new business and created a page specifically for that reason. While creating a following and following others I start to see posts from the same person, then all the posts from the next person. Huh, so confused. My other page shows things from different people as they post them. Why do I have to scroll alllllllll the way to the bottom to see if anyone else actually posted anything new, say..... in the last few days?? So I delete the first person at the top of my feed to see what’s happens. All the next persons posts are there from the last year, right at the top! What, but why in the H...... so I delete that next one, and posts from everyone I’m following is now allllll gone. It’s like I’m following zero people. It’s like if I don’t follow those two people whose posts were dominating the top of my feed, then I have nothing to see. And when I add those two back on, the same thing happens! Those same two people posts are dominating the top of my feed! Very frustrating! But IG is so freaking amazing, Right?, Maybe i should call over to Facebook for assistance, since they now own IG.

Social Media

Posts

Negative

App Functionality - Post Visibility - Negative, App Overall - Satisfaction - Negative

### USER: Bad for business: I’m a new business and created a page specifically for that reason. While creating a following and following others I start to see posts from the same person, then all the posts from the next person. Huh, so confused. My other page shows things from different people as they post them. Why do I have to scroll alllllllll the way to the bottom to see if anyone else actually posted anything new, say..... in the last few days?? So I delete the first person at the top of my feed to see what’s happens. All the next persons posts are there from the last year, right at the top! What, but why in the H...... so I delete that next one, and posts from everyone I’m following is now allllll gone. It’s like I’m following zero people. It’s like if I don’t follow those two people whose posts were dominating the top of my feed, then I have nothing to see. And when I add those two back on, the same thing happens! Those same two people posts are dominating the top of my feed! Very frustrating! But IG is so freaking amazing, Right?, Maybe i should call over to Facebook for assistance, since they now own IG. ### ASSISTANT: App Functionality - Post Visibility - Negative, App Overall - Satisfaction - Negative )))

### Review: title: Bad for business, content: I’m a new business and created a page specifically for that reason. While creating a following and following others I start to see posts from the same person, then all the posts from the next person. Huh, so confused. My other page shows things from different people as they post them. Why do I have to scroll alllllllll the way to the bottom to see if anyone else actually posted anything new, say..... in the last few days?? So I delete the first person at the top of my feed to see what’s happens. All the next persons posts are there from the last year, right at the top! What, but why in the H...... so I delete that next one, and posts from everyone I’m following is now allllll gone. It’s like I’m following zero people. It’s like if I don’t follow those two people whose posts were dominating the top of my feed, then I have nothing to see. And when I add those two back on, the same thing happens! Those same two people posts are dominating the top of my feed! Very frustrating! But IG is so freaking amazing, Right?, Maybe i should call over to Facebook for assistance, since they now own IG. ### Analysis: categories: Social Media, aspects: Posts, sentiments: Negative )))

### Review: title: Bad for business, content: I’m a new business and created a page specifically for that reason. While creating a following and following others I start to see posts from the same person, then all the posts from the next person. Huh, so confused. My other page shows things from different people as they post them. Why do I have to scroll alllllllll the way to the bottom to see if anyone else actually posted anything new, say..... in the last few days?? So I delete the first person at the top of my feed to see what’s happens. All the next persons posts are there from the last year, right at the top! What, but why in the H...... so I delete that next one, and posts from everyone I’m following is now allllll gone. It’s like I’m following zero people. It’s like if I don’t follow those two people whose posts were dominating the top of my feed, then I have nothing to see. And when I add those two back on, the same thing happens! Those same two people posts are dominating the top of my feed! Very frustrating! But IG is so freaking amazing, Right?, Maybe i should call over to Facebook for assistance, since they now own IG. ### Analysis: categories: (Social Media) aspects: (Posts) sentiments: (Negative) )))

Fun game? Why not?

So yes, I’m a gamer and seeing this game just gets you hooked and people could go on and on about this game and how it can be improved and why they like it. But with all these updates, how can people just starting the game keep up with the updates that were there for years such as a TH1 trying to become a TH5 in a month or so without using gems and lots of time? So what I’m saying is, as you progress through the game, thinks should be cheaper and less time, Tesla’s in builder and home village should be reduced and same and everything should be equivalent to the other. And not just that, things like the decorations should also get things added weekly or monthly with new things and should be obtainable through many ways just like challenges. And as you guys continue the Season pass, the skins should be a little easier to get and if you do manage to obtain them, equipping the skin should also change the hero’s throne/building to match the skin. And lastly, their should also be a new thing called backgrounds where you can obtain them through the Season pass *along with the skins* and have them forever. It should be based on certain things. , , Thank you for listening and making it possible to have fun, Your COC gaming kid

Game Features, Game Features, Game Features, Game Features

Updates, Decorations, Skins, Backgrounds

Negative, Positive, Positive, Positive

Game Features - Updates - Negative, Game Features - Decorations - Positive, Game Features - Skins - Positive, Game Features - Backgrounds - Positive

### USER: Fun game? Why not?: So yes, I’m a gamer and seeing this game just gets you hooked and people could go on and on about this game and how it can be improved and why they like it. But with all these updates, how can people just starting the game keep up with the updates that were there for years such as a TH1 trying to become a TH5 in a month or so without using gems and lots of time? So what I’m saying is, as you progress through the game, thinks should be cheaper and less time, Tesla’s in builder and home village should be reduced and same and everything should be equivalent to the other. And not just that, things like the decorations should also get things added weekly or monthly with new things and should be obtainable through many ways just like challenges. And as you guys continue the Season pass, the skins should be a little easier to get and if you do manage to obtain them, equipping the skin should also change the hero’s throne/building to match the skin. And lastly, their should also be a new thing called backgrounds where you can obtain them through the Season pass *along with the skins* and have them forever. It should be based on certain things. , , Thank you for listening and making it possible to have fun, Your COC gaming kid ### ASSISTANT: Game Features - Updates - Negative, Game Features - Decorations - Positive, Game Features - Skins - Positive, Game Features - Backgrounds - Positive )))

### Review: title: Fun game? Why not?, content: So yes, I’m a gamer and seeing this game just gets you hooked and people could go on and on about this game and how it can be improved and why they like it. But with all these updates, how can people just starting the game keep up with the updates that were there for years such as a TH1 trying to become a TH5 in a month or so without using gems and lots of time? So what I’m saying is, as you progress through the game, thinks should be cheaper and less time, Tesla’s in builder and home village should be reduced and same and everything should be equivalent to the other. And not just that, things like the decorations should also get things added weekly or monthly with new things and should be obtainable through many ways just like challenges. And as you guys continue the Season pass, the skins should be a little easier to get and if you do manage to obtain them, equipping the skin should also change the hero’s throne/building to match the skin. And lastly, their should also be a new thing called backgrounds where you can obtain them through the Season pass *along with the skins* and have them forever. It should be based on certain things. , , Thank you for listening and making it possible to have fun, Your COC gaming kid ### Analysis: categories: Game Features, Game Features, Game Features, Game Features, aspects: Updates, Decorations, Skins, Backgrounds, sentiments: Negative, Positive, Positive, Positive )))

### Review: title: Fun game? Why not?, content: So yes, I’m a gamer and seeing this game just gets you hooked and people could go on and on about this game and how it can be improved and why they like it. But with all these updates, how can people just starting the game keep up with the updates that were there for years such as a TH1 trying to become a TH5 in a month or so without using gems and lots of time? So what I’m saying is, as you progress through the game, thinks should be cheaper and less time, Tesla’s in builder and home village should be reduced and same and everything should be equivalent to the other. And not just that, things like the decorations should also get things added weekly or monthly with new things and should be obtainable through many ways just like challenges. And as you guys continue the Season pass, the skins should be a little easier to get and if you do manage to obtain them, equipping the skin should also change the hero’s throne/building to match the skin. And lastly, their should also be a new thing called backgrounds where you can obtain them through the Season pass *along with the skins* and have them forever. It should be based on certain things. , , Thank you for listening and making it possible to have fun, Your COC gaming kid ### Analysis: categories: (Game Features, Game Features, Game Features, Game Features) aspects: (Updates, Decorations, Skins, Backgrounds) sentiments: (Negative, Positive, Positive, Positive) )))

Been good until Recently

App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again.

App

Functionality

Negative

App - Functionality - Negative

### USER: Been good until Recently: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Been good until Recently, content: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Been good until Recently, content: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

App keeps crashing, support not helping much

Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail!

App, App

Functionality, Customer Support

negative, negative

App - Functionality - negative, App - Customer Support - negative

### USER: App keeps crashing, support not helping much: Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### ASSISTANT: App - Functionality - negative, App - Customer Support - negative )))

### Review: title: App keeps crashing, support not helping much, content: Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### Analysis: categories: App, App, aspects: Functionality, Customer Support, sentiments: negative, negative )))

### Review: title: App keeps crashing, support not helping much, content: Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### Analysis: categories: (App, App) aspects: (Functionality, Customer Support) sentiments: (negative, negative) )))

Have played on n off for 9years now

While I have and continue to play this game off n on it is frustrating to see the lack of awareness to prevalent issues for long term players such as the communication censorship. As an adult only clan of whom most are into our careers we find clash to be our little escape throughout the day with our fellow clan mates, however the recent updating to the censorship has flagged regular words like “calling out” “mobile” “Reddit” and other generic non slang/offensive words is prohibiting proper communication and connection we have enjoyed over the years. We all have left reviews and emails hoping we can find some technical support but to no avail which is rather disappointing as some mates have started to become inactive due to the frustrations. If anyone from the Co. is reading this please consider an opt on or off for the censorship in chat, you guys already have taken global chat away so it is frustrating to have limitations on the convos we can have in clan with our teammates and still hope it can be resolved soon!, -sincerely someone who wastes too much money on gems 😖

Communication

Censorship

Negative

Communication - Censorship - Negative

### USER: Have played on n off for 9years now: While I have and continue to play this game off n on it is frustrating to see the lack of awareness to prevalent issues for long term players such as the communication censorship. As an adult only clan of whom most are into our careers we find clash to be our little escape throughout the day with our fellow clan mates, however the recent updating to the censorship has flagged regular words like “calling out” “mobile” “Reddit” and other generic non slang/offensive words is prohibiting proper communication and connection we have enjoyed over the years. We all have left reviews and emails hoping we can find some technical support but to no avail which is rather disappointing as some mates have started to become inactive due to the frustrations. If anyone from the Co. is reading this please consider an opt on or off for the censorship in chat, you guys already have taken global chat away so it is frustrating to have limitations on the convos we can have in clan with our teammates and still hope it can be resolved soon!, -sincerely someone who wastes too much money on gems 😖 ### ASSISTANT: Communication - Censorship - Negative )))

### Review: title: Have played on n off for 9years now, content: While I have and continue to play this game off n on it is frustrating to see the lack of awareness to prevalent issues for long term players such as the communication censorship. As an adult only clan of whom most are into our careers we find clash to be our little escape throughout the day with our fellow clan mates, however the recent updating to the censorship has flagged regular words like “calling out” “mobile” “Reddit” and other generic non slang/offensive words is prohibiting proper communication and connection we have enjoyed over the years. We all have left reviews and emails hoping we can find some technical support but to no avail which is rather disappointing as some mates have started to become inactive due to the frustrations. If anyone from the Co. is reading this please consider an opt on or off for the censorship in chat, you guys already have taken global chat away so it is frustrating to have limitations on the convos we can have in clan with our teammates and still hope it can be resolved soon!, -sincerely someone who wastes too much money on gems 😖 ### Analysis: categories: Communication, aspects: Censorship, sentiments: Negative )))

### Review: title: Have played on n off for 9years now, content: While I have and continue to play this game off n on it is frustrating to see the lack of awareness to prevalent issues for long term players such as the communication censorship. As an adult only clan of whom most are into our careers we find clash to be our little escape throughout the day with our fellow clan mates, however the recent updating to the censorship has flagged regular words like “calling out” “mobile” “Reddit” and other generic non slang/offensive words is prohibiting proper communication and connection we have enjoyed over the years. We all have left reviews and emails hoping we can find some technical support but to no avail which is rather disappointing as some mates have started to become inactive due to the frustrations. If anyone from the Co. is reading this please consider an opt on or off for the censorship in chat, you guys already have taken global chat away so it is frustrating to have limitations on the convos we can have in clan with our teammates and still hope it can be resolved soon!, -sincerely someone who wastes too much money on gems 😖 ### Analysis: categories: (Communication) aspects: (Censorship) sentiments: (Negative) )))

Clash fix this PLZ!

So I have been playing this game for about 3 years now and everything feels the same the only thing that really changed it the global chat. The game used to be a game of defending your base attacking others joining a clan and helping clan mates. Now that global chat is removed I feel like clan finding is just hard now. When you join you don’t know what type of clan they are nor do you know if they your age or your language. I think that clash was a better game when global chat was a thing because it made clan finding soooooooooooooo much easier. If clash beings back the global chat I think the game would get a lot of it’s player back since most people stopped playing because global got removed. I play this game daily but at one point I took a break for a year because I was mad that global chat was removed. The reason I don’t rate this game a 5 star is because of the global’s absence. The game feels more empty 😕. I just want global chat back and I know for a fact a lot of others want it to be apart of the game again. So clash PLZ bring back the global chat 🙁. By:KILLEROVERLORD!

Gameplay

Clan Finding

Negative

Gameplay - Clan Finding - Negative

### USER: Clash fix this PLZ!: So I have been playing this game for about 3 years now and everything feels the same the only thing that really changed it the global chat. The game used to be a game of defending your base attacking others joining a clan and helping clan mates. Now that global chat is removed I feel like clan finding is just hard now. When you join you don’t know what type of clan they are nor do you know if they your age or your language. I think that clash was a better game when global chat was a thing because it made clan finding soooooooooooooo much easier. If clash beings back the global chat I think the game would get a lot of it’s player back since most people stopped playing because global got removed. I play this game daily but at one point I took a break for a year because I was mad that global chat was removed. The reason I don’t rate this game a 5 star is because of the global’s absence. The game feels more empty 😕. I just want global chat back and I know for a fact a lot of others want it to be apart of the game again. So clash PLZ bring back the global chat 🙁. By:KILLEROVERLORD! ### ASSISTANT: Gameplay - Clan Finding - Negative )))

### Review: title: Clash fix this PLZ!, content: So I have been playing this game for about 3 years now and everything feels the same the only thing that really changed it the global chat. The game used to be a game of defending your base attacking others joining a clan and helping clan mates. Now that global chat is removed I feel like clan finding is just hard now. When you join you don’t know what type of clan they are nor do you know if they your age or your language. I think that clash was a better game when global chat was a thing because it made clan finding soooooooooooooo much easier. If clash beings back the global chat I think the game would get a lot of it’s player back since most people stopped playing because global got removed. I play this game daily but at one point I took a break for a year because I was mad that global chat was removed. The reason I don’t rate this game a 5 star is because of the global’s absence. The game feels more empty 😕. I just want global chat back and I know for a fact a lot of others want it to be apart of the game again. So clash PLZ bring back the global chat 🙁. By:KILLEROVERLORD! ### Analysis: categories: Gameplay, aspects: Clan Finding, sentiments: Negative )))

### Review: title: Clash fix this PLZ!, content: So I have been playing this game for about 3 years now and everything feels the same the only thing that really changed it the global chat. The game used to be a game of defending your base attacking others joining a clan and helping clan mates. Now that global chat is removed I feel like clan finding is just hard now. When you join you don’t know what type of clan they are nor do you know if they your age or your language. I think that clash was a better game when global chat was a thing because it made clan finding soooooooooooooo much easier. If clash beings back the global chat I think the game would get a lot of it’s player back since most people stopped playing because global got removed. I play this game daily but at one point I took a break for a year because I was mad that global chat was removed. The reason I don’t rate this game a 5 star is because of the global’s absence. The game feels more empty 😕. I just want global chat back and I know for a fact a lot of others want it to be apart of the game again. So clash PLZ bring back the global chat 🙁. By:KILLEROVERLORD! ### Analysis: categories: (Gameplay) aspects: (Clan Finding) sentiments: (Negative) )))

Best Experience Ever!

I had a bad toothache over the holidays when doctors offices are closed and Teledoc was easy to setup and account, enter my medical information and I was able to pay via Paypal! I was promptly connected with a doctor. My doctor was very nice and listened to my complaint explained followed and sent over meds to my preferred pharmacy. I’ve never had a doctor visit go so smoothly and hassle free. This is wonderful knowing I can use this when my children are sick without having to bring them into a crowded waiting room where they may spread what they have with others or pick up something else while there. BEST EXPERIENCE EVER! Thank you!

Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience

Communication, Platform Usability, Quick Response, Value, Doctor's Demeanor, Prescription Process, Wait Time, Safety and Hygiene

positive, positive, positive, positive, positive, positive, positive, positive

Experience - Communication - positive, Experience - Platform Usability - positive, Experience - Quick Response - positive, Experience - Value - positive, Experience - Doctor's Demeanor - positive, Experience - Prescription Process - positive, Experience - Wait Time - positive, Experience - Safety and Hygiene - positive

### USER: Best Experience Ever!: I had a bad toothache over the holidays when doctors offices are closed and Teledoc was easy to setup and account, enter my medical information and I was able to pay via Paypal! I was promptly connected with a doctor. My doctor was very nice and listened to my complaint explained followed and sent over meds to my preferred pharmacy. I’ve never had a doctor visit go so smoothly and hassle free. This is wonderful knowing I can use this when my children are sick without having to bring them into a crowded waiting room where they may spread what they have with others or pick up something else while there. BEST EXPERIENCE EVER! Thank you! ### ASSISTANT: Experience - Communication - positive, Experience - Platform Usability - positive, Experience - Quick Response - positive, Experience - Value - positive, Experience - Doctor's Demeanor - positive, Experience - Prescription Process - positive, Experience - Wait Time - positive, Experience - Safety and Hygiene - positive )))

### Review: title: Best Experience Ever!, content: I had a bad toothache over the holidays when doctors offices are closed and Teledoc was easy to setup and account, enter my medical information and I was able to pay via Paypal! I was promptly connected with a doctor. My doctor was very nice and listened to my complaint explained followed and sent over meds to my preferred pharmacy. I’ve never had a doctor visit go so smoothly and hassle free. This is wonderful knowing I can use this when my children are sick without having to bring them into a crowded waiting room where they may spread what they have with others or pick up something else while there. BEST EXPERIENCE EVER! Thank you! ### Analysis: categories: Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience, aspects: Communication, Platform Usability, Quick Response, Value, Doctor's Demeanor, Prescription Process, Wait Time, Safety and Hygiene, sentiments: positive, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: Best Experience Ever!, content: I had a bad toothache over the holidays when doctors offices are closed and Teledoc was easy to setup and account, enter my medical information and I was able to pay via Paypal! I was promptly connected with a doctor. My doctor was very nice and listened to my complaint explained followed and sent over meds to my preferred pharmacy. I’ve never had a doctor visit go so smoothly and hassle free. This is wonderful knowing I can use this when my children are sick without having to bring them into a crowded waiting room where they may spread what they have with others or pick up something else while there. BEST EXPERIENCE EVER! Thank you! ### Analysis: categories: (Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience) aspects: (Communication, Platform Usability, Quick Response, Value, Doctor's Demeanor, Prescription Process, Wait Time, Safety and Hygiene) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive) )))

What happened to the app??

It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate!, Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before.

Interface, Interface, Features

Appearance, Navigation, Read reviews link

negative, negative, negative

Interface - Appearance - negative, Interface - Navigation - negative, Features - Read reviews link - negative

### USER: What happened to the app??: It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate!, Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before. ### ASSISTANT: Interface - Appearance - negative, Interface - Navigation - negative, Features - Read reviews link - negative )))

### Review: title: What happened to the app??, content: It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate!, Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before. ### Analysis: categories: Interface, Interface, Features, aspects: Appearance, Navigation, Read reviews link, sentiments: negative, negative, negative )))

### Review: title: What happened to the app??, content: It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate!, Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before. ### Analysis: categories: (Interface, Interface, Features) aspects: (Appearance, Navigation, Read reviews link) sentiments: (negative, negative, negative) )))

Good provider, poor software infrastructure

Enjoyed being connected with a quality provider, after trying a few people out. Enjoy the convenience of being seen remotely. The app communication in the billing is very poor though. I often get emails saying “action required“ I login and there’s nothing in the messages area that is alerting me to any action. No explanation and I can’t view the message within the email itself. Additionally the billing is pretty unprofessional. All my invoices are dated as though they were charged on the day of the appointment was made, sometimes weeks before the date of service. Since I need to file my charges with my HSA account for reimbursement I need some thing that actually shows the date of service. There’s just a simple invoice that shows an $85 charge in the wrong date of service. Completely useless and I can’t even keep track of which invoice goes with which appointment because they’re so off on the dating. Hoping this improves over time.

App, App, App

Communication, Billing, Convenience

negative, negative, positive

App - Communication - negative, App - Billing - negative, App - Convenience - positive

### USER: Good provider, poor software infrastructure: Enjoyed being connected with a quality provider, after trying a few people out. Enjoy the convenience of being seen remotely. The app communication in the billing is very poor though. I often get emails saying “action required“ I login and there’s nothing in the messages area that is alerting me to any action. No explanation and I can’t view the message within the email itself. Additionally the billing is pretty unprofessional. All my invoices are dated as though they were charged on the day of the appointment was made, sometimes weeks before the date of service. Since I need to file my charges with my HSA account for reimbursement I need some thing that actually shows the date of service. There’s just a simple invoice that shows an $85 charge in the wrong date of service. Completely useless and I can’t even keep track of which invoice goes with which appointment because they’re so off on the dating. Hoping this improves over time. ### ASSISTANT: App - Communication - negative, App - Billing - negative, App - Convenience - positive )))

### Review: title: Good provider, poor software infrastructure, content: Enjoyed being connected with a quality provider, after trying a few people out. Enjoy the convenience of being seen remotely. The app communication in the billing is very poor though. I often get emails saying “action required“ I login and there’s nothing in the messages area that is alerting me to any action. No explanation and I can’t view the message within the email itself. Additionally the billing is pretty unprofessional. All my invoices are dated as though they were charged on the day of the appointment was made, sometimes weeks before the date of service. Since I need to file my charges with my HSA account for reimbursement I need some thing that actually shows the date of service. There’s just a simple invoice that shows an $85 charge in the wrong date of service. Completely useless and I can’t even keep track of which invoice goes with which appointment because they’re so off on the dating. Hoping this improves over time. ### Analysis: categories: App, App, App, aspects: Communication, Billing, Convenience, sentiments: negative, negative, positive )))

### Review: title: Good provider, poor software infrastructure, content: Enjoyed being connected with a quality provider, after trying a few people out. Enjoy the convenience of being seen remotely. The app communication in the billing is very poor though. I often get emails saying “action required“ I login and there’s nothing in the messages area that is alerting me to any action. No explanation and I can’t view the message within the email itself. Additionally the billing is pretty unprofessional. All my invoices are dated as though they were charged on the day of the appointment was made, sometimes weeks before the date of service. Since I need to file my charges with my HSA account for reimbursement I need some thing that actually shows the date of service. There’s just a simple invoice that shows an $85 charge in the wrong date of service. Completely useless and I can’t even keep track of which invoice goes with which appointment because they’re so off on the dating. Hoping this improves over time. ### Analysis: categories: (App, App, App) aspects: (Communication, Billing, Convenience) sentiments: (negative, negative, positive) )))

Paid for renewal and didn’t get it

I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here.

Customer service, Subscription

Customer service, Subscription

negative, negative

Customer service - Customer service - negative, Subscription - Subscription - negative

### USER: Paid for renewal and didn’t get it: I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here. ### ASSISTANT: Customer service - Customer service - negative, Subscription - Subscription - negative )))

### Review: title: Paid for renewal and didn’t get it, content: I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here. ### Analysis: categories: Customer service, Subscription, aspects: Customer service, Subscription, sentiments: negative, negative )))

### Review: title: Paid for renewal and didn’t get it, content: I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here. ### Analysis: categories: (Customer service, Subscription) aspects: (Customer service, Subscription) sentiments: (negative, negative) )))

Amazing Service

Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its course until I woke up with my eye glued shut and itchy and new it was pink eye. I scheduled an appointment. Uploaded a picture of my eye. The doctor called me exactly at the time scheduled. He asked about my symptoms and was very kind. He prescribed me eye drops based off everything. It was fast and easy! I am a big fan now!

Telehealth

Service

Positive

Telehealth - Service - Positive

### USER: Amazing Service: Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its course until I woke up with my eye glued shut and itchy and new it was pink eye. I scheduled an appointment. Uploaded a picture of my eye. The doctor called me exactly at the time scheduled. He asked about my symptoms and was very kind. He prescribed me eye drops based off everything. It was fast and easy! I am a big fan now! ### ASSISTANT: Telehealth - Service - Positive )))

### Review: title: Amazing Service, content: Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its course until I woke up with my eye glued shut and itchy and new it was pink eye. I scheduled an appointment. Uploaded a picture of my eye. The doctor called me exactly at the time scheduled. He asked about my symptoms and was very kind. He prescribed me eye drops based off everything. It was fast and easy! I am a big fan now! ### Analysis: categories: Telehealth, aspects: Service, sentiments: Positive )))

### Review: title: Amazing Service, content: Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its course until I woke up with my eye glued shut and itchy and new it was pink eye. I scheduled an appointment. Uploaded a picture of my eye. The doctor called me exactly at the time scheduled. He asked about my symptoms and was very kind. He prescribed me eye drops based off everything. It was fast and easy! I am a big fan now! ### Analysis: categories: (Telehealth) aspects: (Service) sentiments: (Positive) )))

Invasion of privacy

We’ve all heard how Facebook sells your information and has no privacy practices Nana Facebook owns Instagram the same house true here. Through the counter that’s twice that hello to me that I never answered because it was obviously a spam or messed up account person was selling some kind of road diet today I got a parcel in the mail urgent fresh today expiration over now I thought it might be some kind of poison I opened it outdoors it was food had Mayer new address new apartment number etc. only place they could’ve had that information from would be from Instagram because that person has an account right here and there’s no one to complain about unless I wanna start with a federal government and as I think with these claims have to go because Instagram is not interested Martha Zuckerberg is a cretin who won’t this is a penny involved he’s not gonna do anything about anything he’s just a bad human being. Install Facebook from his roommate and he has bad practice is there any other practices on Instagram watch out what information you give to Zuckerberg on Facebook and he owns it this too don’t give him any information just don’t give it to him because he gives it out to marketers then cellular your information and send you for a product if I see anything on my charger that I am going to then go to the government

Privacy, Privacy, Functionality, Reliability, Privacy, Functionality, Privacy, Privacy, Privacy

Data Privacy, Data Privacy, Spam, Accuracy, Data Security, Installation, Data Disclosure, Data Collection, Data Misuse

Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative

Privacy - Data Privacy - Negative,

### USER: Invasion of privacy: We’ve all heard how Facebook sells your information and has no privacy practices Nana Facebook owns Instagram the same house true here. Through the counter that’s twice that hello to me that I never answered because it was obviously a spam or messed up account person was selling some kind of road diet today I got a parcel in the mail urgent fresh today expiration over now I thought it might be some kind of poison I opened it outdoors it was food had Mayer new address new apartment number etc. only place they could’ve had that information from would be from Instagram because that person has an account right here and there’s no one to complain about unless I wanna start with a federal government and as I think with these claims have to go because Instagram is not interested Martha Zuckerberg is a cretin who won’t this is a penny involved he’s not gonna do anything about anything he’s just a bad human being. Install Facebook from his roommate and he has bad practice is there any other practices on Instagram watch out what information you give to Zuckerberg on Facebook and he owns it this too don’t give him any information just don’t give it to him because he gives it out to marketers then cellular your information and send you for a product if I see anything on my charger that I am going to then go to the government ### ASSISTANT: Privacy - Data Privacy - Negative, )))

### Review: title: Invasion of privacy, content: We’ve all heard how Facebook sells your information and has no privacy practices Nana Facebook owns Instagram the same house true here. Through the counter that’s twice that hello to me that I never answered because it was obviously a spam or messed up account person was selling some kind of road diet today I got a parcel in the mail urgent fresh today expiration over now I thought it might be some kind of poison I opened it outdoors it was food had Mayer new address new apartment number etc. only place they could’ve had that information from would be from Instagram because that person has an account right here and there’s no one to complain about unless I wanna start with a federal government and as I think with these claims have to go because Instagram is not interested Martha Zuckerberg is a cretin who won’t this is a penny involved he’s not gonna do anything about anything he’s just a bad human being. Install Facebook from his roommate and he has bad practice is there any other practices on Instagram watch out what information you give to Zuckerberg on Facebook and he owns it this too don’t give him any information just don’t give it to him because he gives it out to marketers then cellular your information and send you for a product if I see anything on my charger that I am going to then go to the government ### Analysis: categories: Privacy, Privacy, Functionality, Reliability, Privacy, Functionality, Privacy, Privacy, Privacy, aspects: Data Privacy, Data Privacy, Spam, Accuracy, Data Security, Installation, Data Disclosure, Data Collection, Data Misuse, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Invasion of privacy, content: We’ve all heard how Facebook sells your information and has no privacy practices Nana Facebook owns Instagram the same house true here. Through the counter that’s twice that hello to me that I never answered because it was obviously a spam or messed up account person was selling some kind of road diet today I got a parcel in the mail urgent fresh today expiration over now I thought it might be some kind of poison I opened it outdoors it was food had Mayer new address new apartment number etc. only place they could’ve had that information from would be from Instagram because that person has an account right here and there’s no one to complain about unless I wanna start with a federal government and as I think with these claims have to go because Instagram is not interested Martha Zuckerberg is a cretin who won’t this is a penny involved he’s not gonna do anything about anything he’s just a bad human being. Install Facebook from his roommate and he has bad practice is there any other practices on Instagram watch out what information you give to Zuckerberg on Facebook and he owns it this too don’t give him any information just don’t give it to him because he gives it out to marketers then cellular your information and send you for a product if I see anything on my charger that I am going to then go to the government ### Analysis: categories: (Privacy, Privacy, Functionality, Reliability, Privacy, Functionality, Privacy, Privacy, Privacy) aspects: (Data Privacy, Data Privacy, Spam, Accuracy, Data Security, Installation, Data Disclosure, Data Collection, Data Misuse) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Good app but yet still bad

I just got the app I only did one lesson then the rest already cost money I think this app is great but also, why do we need our email I have thousands of emails already and when I tried to unsubscribe from babble emailing me *which i normally do to all emails*I didn’t know house so I say that the app is good yet you have to pay after your first lesson I hope you can get some free lessons to people who don’t want to pay because I was just trying to learn how to speak Spanish cause of my sister (adopted) so if you please can give us new learners some more lessons at least just up to 10 thank you this app is really great yet sad to see that you can only do one lesson

Payment, Functionality, Payment, Data Privacy, Learning Resources

Free Trial, Lesson Access, Subscription, Email Requirement, Free Lessons

Negative, Negative, Negative, Negative, Negative

Payment - Free Trial - Negative, Functionality - Lesson Access - Negative, Payment - Subscription - Negative, Data Privacy - Email Requirement - Negative, Learning Resources - Free Lessons - Negative

### USER: Good app but yet still bad: I just got the app I only did one lesson then the rest already cost money I think this app is great but also, why do we need our email I have thousands of emails already and when I tried to unsubscribe from babble emailing me *which i normally do to all emails*I didn’t know house so I say that the app is good yet you have to pay after your first lesson I hope you can get some free lessons to people who don’t want to pay because I was just trying to learn how to speak Spanish cause of my sister (adopted) so if you please can give us new learners some more lessons at least just up to 10 thank you this app is really great yet sad to see that you can only do one lesson ### ASSISTANT: Payment - Free Trial - Negative, Functionality - Lesson Access - Negative, Payment - Subscription - Negative, Data Privacy - Email Requirement - Negative, Learning Resources - Free Lessons - Negative )))

### Review: title: Good app but yet still bad, content: I just got the app I only did one lesson then the rest already cost money I think this app is great but also, why do we need our email I have thousands of emails already and when I tried to unsubscribe from babble emailing me *which i normally do to all emails*I didn’t know house so I say that the app is good yet you have to pay after your first lesson I hope you can get some free lessons to people who don’t want to pay because I was just trying to learn how to speak Spanish cause of my sister (adopted) so if you please can give us new learners some more lessons at least just up to 10 thank you this app is really great yet sad to see that you can only do one lesson ### Analysis: categories: Payment, Functionality, Payment, Data Privacy, Learning Resources, aspects: Free Trial, Lesson Access, Subscription, Email Requirement, Free Lessons, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Good app but yet still bad, content: I just got the app I only did one lesson then the rest already cost money I think this app is great but also, why do we need our email I have thousands of emails already and when I tried to unsubscribe from babble emailing me *which i normally do to all emails*I didn’t know house so I say that the app is good yet you have to pay after your first lesson I hope you can get some free lessons to people who don’t want to pay because I was just trying to learn how to speak Spanish cause of my sister (adopted) so if you please can give us new learners some more lessons at least just up to 10 thank you this app is really great yet sad to see that you can only do one lesson ### Analysis: categories: (Payment, Functionality, Payment, Data Privacy, Learning Resources) aspects: (Free Trial, Lesson Access, Subscription, Email Requirement, Free Lessons) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

All Hail The Kingdom of Glitch-y Wishlists!

Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem.

App, App, App, App, App

Delivery Service, Organization, Wishlist, Wishlist Functionality, Company

Positive, Positive, Negative, Negative, Positive

App - Delivery Service - Positive, App - Organization - Positive, App - Wishlist - Negative, App - Wishlist Functionality - Negative, App - Company - Positive

### USER: All Hail The Kingdom of Glitch-y Wishlists!: Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem. ### ASSISTANT: App - Delivery Service - Positive, App - Organization - Positive, App - Wishlist - Negative, App - Wishlist Functionality - Negative, App - Company - Positive )))

### Review: title: All Hail The Kingdom of Glitch-y Wishlists!, content: Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem. ### Analysis: categories: App, App, App, App, App, aspects: Delivery Service, Organization, Wishlist, Wishlist Functionality, Company, sentiments: Positive, Positive, Negative, Negative, Positive )))

### Review: title: All Hail The Kingdom of Glitch-y Wishlists!, content: Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem. ### Analysis: categories: (App, App, App, App, App) aspects: (Delivery Service, Organization, Wishlist, Wishlist Functionality, Company) sentiments: (Positive, Positive, Negative, Negative, Positive) )))

Ban Instagram and Their Unconstitutional Policy

Your infringement on free speech should be criminal (if it isn’t a chargeable offense already). Deleting this review would most definitely be criminal. Not only did you delete my account I’ve had since I was 12 (now 23) which is pretty damaging to me and my social reputation, my new one was banned for expressing my opinion. I want my old one, but my multiple appeals have yet to be looked at and this happened well over 4 months ago. I posted this exactly, “Yea he did get off. These people need to learn a lesson. Whether they are mentally deranged, on drugs or legitimately trying to hurt you, they disturb the peace of people at the very minimum which carries consequences of varying severity.” This was in reference to a guy wearing a clown costume in the dead of the night standing in the middle of the road. A guy stopped his car and asked if he was okay, the clown proceeded with no response to bolt towards the car, of which the drive responded to with pulling out a gun. Without a doubt, this company cares 0% about you or the people of the USA. Not to mention the way they exploit young children with targeted exposure to specific topics is disgusting. In conclusion, these tech companies need to be boycotted and stocks liquidated. They infringe on the right of everyday Americans, exploit our children, and damage relationships. How far will we let them push us?

Social Impact, Social Impact, Social Impact

Privacy, Censorship, Harmful Content

Negative, Negative, Negative

Free Speech - Policy - Negative

### USER: Ban Instagram and Their Unconstitutional Policy: Your infringement on free speech should be criminal (if it isn’t a chargeable offense already). Deleting this review would most definitely be criminal. Not only did you delete my account I’ve had since I was 12 (now 23) which is pretty damaging to me and my social reputation, my new one was banned for expressing my opinion. I want my old one, but my multiple appeals have yet to be looked at and this happened well over 4 months ago. I posted this exactly, “Yea he did get off. These people need to learn a lesson. Whether they are mentally deranged, on drugs or legitimately trying to hurt you, they disturb the peace of people at the very minimum which carries consequences of varying severity.” This was in reference to a guy wearing a clown costume in the dead of the night standing in the middle of the road. A guy stopped his car and asked if he was okay, the clown proceeded with no response to bolt towards the car, of which the drive responded to with pulling out a gun. Without a doubt, this company cares 0% about you or the people of the USA. Not to mention the way they exploit young children with targeted exposure to specific topics is disgusting. In conclusion, these tech companies need to be boycotted and stocks liquidated. They infringe on the right of everyday Americans, exploit our children, and damage relationships. How far will we let them push us? ### ASSISTANT: Free Speech - Policy - Negative )))

### Review: title: Ban Instagram and Their Unconstitutional Policy, content: Your infringement on free speech should be criminal (if it isn’t a chargeable offense already). Deleting this review would most definitely be criminal. Not only did you delete my account I’ve had since I was 12 (now 23) which is pretty damaging to me and my social reputation, my new one was banned for expressing my opinion. I want my old one, but my multiple appeals have yet to be looked at and this happened well over 4 months ago. I posted this exactly, “Yea he did get off. These people need to learn a lesson. Whether they are mentally deranged, on drugs or legitimately trying to hurt you, they disturb the peace of people at the very minimum which carries consequences of varying severity.” This was in reference to a guy wearing a clown costume in the dead of the night standing in the middle of the road. A guy stopped his car and asked if he was okay, the clown proceeded with no response to bolt towards the car, of which the drive responded to with pulling out a gun. Without a doubt, this company cares 0% about you or the people of the USA. Not to mention the way they exploit young children with targeted exposure to specific topics is disgusting. In conclusion, these tech companies need to be boycotted and stocks liquidated. They infringe on the right of everyday Americans, exploit our children, and damage relationships. How far will we let them push us? ### Analysis: categories: Social Impact, Social Impact, Social Impact, aspects: Privacy, Censorship, Harmful Content, sentiments: Negative, Negative, Negative )))

### Review: title: Ban Instagram and Their Unconstitutional Policy, content: Your infringement on free speech should be criminal (if it isn’t a chargeable offense already). Deleting this review would most definitely be criminal. Not only did you delete my account I’ve had since I was 12 (now 23) which is pretty damaging to me and my social reputation, my new one was banned for expressing my opinion. I want my old one, but my multiple appeals have yet to be looked at and this happened well over 4 months ago. I posted this exactly, “Yea he did get off. These people need to learn a lesson. Whether they are mentally deranged, on drugs or legitimately trying to hurt you, they disturb the peace of people at the very minimum which carries consequences of varying severity.” This was in reference to a guy wearing a clown costume in the dead of the night standing in the middle of the road. A guy stopped his car and asked if he was okay, the clown proceeded with no response to bolt towards the car, of which the drive responded to with pulling out a gun. Without a doubt, this company cares 0% about you or the people of the USA. Not to mention the way they exploit young children with targeted exposure to specific topics is disgusting. In conclusion, these tech companies need to be boycotted and stocks liquidated. They infringe on the right of everyday Americans, exploit our children, and damage relationships. How far will we let them push us? ### Analysis: categories: (Social Impact, Social Impact, Social Impact) aspects: (Privacy, Censorship, Harmful Content) sentiments: (Negative, Negative, Negative) )))

Why the hate?

I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative reviews just because they had one little mistake so please have an actual review instead of thinking it’s just black and white. It’s either 1 star or 5 to you guys.

App Functionality, App Functionality

Notifications, Crashing

Negative, Negative

App Functionality - Notifications - Negative, App Functionality - Crashing - Negative

### USER: Why the hate?: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative reviews just because they had one little mistake so please have an actual review instead of thinking it’s just black and white. It’s either 1 star or 5 to you guys. ### ASSISTANT: App Functionality - Notifications - Negative, App Functionality - Crashing - Negative )))

### Review: title: Why the hate?, content: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative reviews just because they had one little mistake so please have an actual review instead of thinking it’s just black and white. It’s either 1 star or 5 to you guys. ### Analysis: categories: App Functionality, App Functionality, aspects: Notifications, Crashing, sentiments: Negative, Negative )))

### Review: title: Why the hate?, content: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative reviews just because they had one little mistake so please have an actual review instead of thinking it’s just black and white. It’s either 1 star or 5 to you guys. ### Analysis: categories: (App Functionality, App Functionality) aspects: (Notifications, Crashing) sentiments: (Negative, Negative) )))

PLEASE READ BEFORE PlAYING

This game used to be good but you have taken advantage of players and forced it into a pay to win mechanic. With extremely long wait times and extremely high prices for upgrading anything… How is that ONE wall cost 2million to upgrade in a lvl 11th?? This number may be inaccurate but I believe there are 300 walls in a townhall 11 so multiply that by 2million it then jumps to 600 Million! just to max out the walls if you’re aiming for a complete base. I’m not kidding about how messed up this is… I can’t imagine how bad it increases when you lvl up. So you then have 3 options rush 1 the base because people can’t be bothered with that. 2 spent 600 million gold in just walls. Or 3 the preferred way by supercell to buy the pass that cuts off the price of everything. But doesn’t do much because you’re still having to wait crazy amounts of time. This applies to every aspect of the game by the way, not just walls. I know you guys are trying to make money but that’s ridiculous. This is not the way and you can do better. You’re forcing players hands by making things so freaking expensive and time consuming that they have to spend real money. PLEASE KNOW: this is a pay to win game and I’m sick of it.

Gameplay, Gameplay, Gameplay

Pricing, Game Mechanics, Upgrade Time

Negative, Negative, Negative

Gameplay - Pricing - Negative, Gameplay - Game Mechanics - Negative, Gameplay - Upgrade Time - Negative

### USER: PLEASE READ BEFORE PlAYING: This game used to be good but you have taken advantage of players and forced it into a pay to win mechanic. With extremely long wait times and extremely high prices for upgrading anything… How is that ONE wall cost 2million to upgrade in a lvl 11th?? This number may be inaccurate but I believe there are 300 walls in a townhall 11 so multiply that by 2million it then jumps to 600 Million! just to max out the walls if you’re aiming for a complete base. I’m not kidding about how messed up this is… I can’t imagine how bad it increases when you lvl up. So you then have 3 options rush 1 the base because people can’t be bothered with that. 2 spent 600 million gold in just walls. Or 3 the preferred way by supercell to buy the pass that cuts off the price of everything. But doesn’t do much because you’re still having to wait crazy amounts of time. This applies to every aspect of the game by the way, not just walls. I know you guys are trying to make money but that’s ridiculous. This is not the way and you can do better. You’re forcing players hands by making things so freaking expensive and time consuming that they have to spend real money. PLEASE KNOW: this is a pay to win game and I’m sick of it. ### ASSISTANT: Gameplay - Pricing - Negative, Gameplay - Game Mechanics - Negative, Gameplay - Upgrade Time - Negative )))

### Review: title: PLEASE READ BEFORE PlAYING, content: This game used to be good but you have taken advantage of players and forced it into a pay to win mechanic. With extremely long wait times and extremely high prices for upgrading anything… How is that ONE wall cost 2million to upgrade in a lvl 11th?? This number may be inaccurate but I believe there are 300 walls in a townhall 11 so multiply that by 2million it then jumps to 600 Million! just to max out the walls if you’re aiming for a complete base. I’m not kidding about how messed up this is… I can’t imagine how bad it increases when you lvl up. So you then have 3 options rush 1 the base because people can’t be bothered with that. 2 spent 600 million gold in just walls. Or 3 the preferred way by supercell to buy the pass that cuts off the price of everything. But doesn’t do much because you’re still having to wait crazy amounts of time. This applies to every aspect of the game by the way, not just walls. I know you guys are trying to make money but that’s ridiculous. This is not the way and you can do better. You’re forcing players hands by making things so freaking expensive and time consuming that they have to spend real money. PLEASE KNOW: this is a pay to win game and I’m sick of it. ### Analysis: categories: Gameplay, Gameplay, Gameplay, aspects: Pricing, Game Mechanics, Upgrade Time, sentiments: Negative, Negative, Negative )))

### Review: title: PLEASE READ BEFORE PlAYING, content: This game used to be good but you have taken advantage of players and forced it into a pay to win mechanic. With extremely long wait times and extremely high prices for upgrading anything… How is that ONE wall cost 2million to upgrade in a lvl 11th?? This number may be inaccurate but I believe there are 300 walls in a townhall 11 so multiply that by 2million it then jumps to 600 Million! just to max out the walls if you’re aiming for a complete base. I’m not kidding about how messed up this is… I can’t imagine how bad it increases when you lvl up. So you then have 3 options rush 1 the base because people can’t be bothered with that. 2 spent 600 million gold in just walls. Or 3 the preferred way by supercell to buy the pass that cuts off the price of everything. But doesn’t do much because you’re still having to wait crazy amounts of time. This applies to every aspect of the game by the way, not just walls. I know you guys are trying to make money but that’s ridiculous. This is not the way and you can do better. You’re forcing players hands by making things so freaking expensive and time consuming that they have to spend real money. PLEASE KNOW: this is a pay to win game and I’m sick of it. ### Analysis: categories: (Gameplay, Gameplay, Gameplay) aspects: (Pricing, Game Mechanics, Upgrade Time) sentiments: (Negative, Negative, Negative) )))

The worst place to order from!

I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have.

Delivery, Delivery, Delivery

Service, Promise, Timeliness

negative, negative, negative

Delivery - Service - negative, Delivery - Promise - negative, Delivery - Timeliness - negative

### USER: The worst place to order from!: I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have. ### ASSISTANT: Delivery - Service - negative, Delivery - Promise - negative, Delivery - Timeliness - negative )))

### Review: title: The worst place to order from!, content: I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have. ### Analysis: categories: Delivery, Delivery, Delivery, aspects: Service, Promise, Timeliness, sentiments: negative, negative, negative )))

### Review: title: The worst place to order from!, content: I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have. ### Analysis: categories: (Delivery, Delivery, Delivery) aspects: (Service, Promise, Timeliness) sentiments: (negative, negative, negative) )))

emanuel

yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼

Religion

Spirituality

Positive

Religion - Spirituality - Positive

### USER: emanuel: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### ASSISTANT: Religion - Spirituality - Positive )))

### Review: title: emanuel, content: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### Analysis: categories: Religion, aspects: Spirituality, sentiments: Positive )))

### Review: title: emanuel, content: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### Analysis: categories: (Religion) aspects: (Spirituality) sentiments: (Positive) )))

Broken app

I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store.

App functionality, App functionality

Functionality, Accessibility

negative, negative

App functionality - Functionality - negative, App functionality - Accessibility - negative

### USER: Broken app: I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store. ### ASSISTANT: App functionality - Functionality - negative, App functionality - Accessibility - negative )))

### Review: title: Broken app, content: I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store. ### Analysis: categories: App functionality, App functionality, aspects: Functionality, Accessibility, sentiments: negative, negative )))

### Review: title: Broken app, content: I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store. ### Analysis: categories: (App functionality, App functionality) aspects: (Functionality, Accessibility) sentiments: (negative, negative) )))

I’m sorry what

So, I know passable french, but I wanted to improve more. I thought to myself “oh every ad is pretty much Babbel and I have nothing to lose” so I downloaded the app. I was so excited to learn more french. I opened the app, filled out the beginning question and was presented with a challenge “beginner or advanced”. Now, I know I went to france and did a decent job of understanding and speaking so how hard could it be? Well, I chose advanced. The first question- my mind finds the answer to “what time is it” a phrase I leaned 4 years ago. Perhaps it’s just getting a feel for where I am... I click the right answer. It repeats the phrase in french. This is it, I think, I’m finally going to get another question and go back to learning! So I wait for it to load... and I wait... and I wait some more. Maybe it froze? I closed the app and opened it back up. I went back through the same survey thing and finally back to the question. I have this one under control now. I click the right answer. It doesn’t repeat the phrase. Okay, weird. I go to my home screen, open another app, and come back. I try the question again. It took half an hour and I’m on good wifi and service this is an issue with the app I couldn’t do anything why the hell did I think it would work? Everyone else said you get 6 free words but hey at least you got words all I got was a haunting reminder of the passage of time

App Features, App Features

Functionality, User Interface

Negative, Negative

App Features - Functionality - Negative, App Features - User Interface - Negative

### USER: I’m sorry what: So, I know passable french, but I wanted to improve more. I thought to myself “oh every ad is pretty much Babbel and I have nothing to lose” so I downloaded the app. I was so excited to learn more french. I opened the app, filled out the beginning question and was presented with a challenge “beginner or advanced”. Now, I know I went to france and did a decent job of understanding and speaking so how hard could it be? Well, I chose advanced. The first question- my mind finds the answer to “what time is it” a phrase I leaned 4 years ago. Perhaps it’s just getting a feel for where I am... I click the right answer. It repeats the phrase in french. This is it, I think, I’m finally going to get another question and go back to learning! So I wait for it to load... and I wait... and I wait some more. Maybe it froze? I closed the app and opened it back up. I went back through the same survey thing and finally back to the question. I have this one under control now. I click the right answer. It doesn’t repeat the phrase. Okay, weird. I go to my home screen, open another app, and come back. I try the question again. It took half an hour and I’m on good wifi and service this is an issue with the app I couldn’t do anything why the hell did I think it would work? Everyone else said you get 6 free words but hey at least you got words all I got was a haunting reminder of the passage of time ### ASSISTANT: App Features - Functionality - Negative, App Features - User Interface - Negative )))

### Review: title: I’m sorry what, content: So, I know passable french, but I wanted to improve more. I thought to myself “oh every ad is pretty much Babbel and I have nothing to lose” so I downloaded the app. I was so excited to learn more french. I opened the app, filled out the beginning question and was presented with a challenge “beginner or advanced”. Now, I know I went to france and did a decent job of understanding and speaking so how hard could it be? Well, I chose advanced. The first question- my mind finds the answer to “what time is it” a phrase I leaned 4 years ago. Perhaps it’s just getting a feel for where I am... I click the right answer. It repeats the phrase in french. This is it, I think, I’m finally going to get another question and go back to learning! So I wait for it to load... and I wait... and I wait some more. Maybe it froze? I closed the app and opened it back up. I went back through the same survey thing and finally back to the question. I have this one under control now. I click the right answer. It doesn’t repeat the phrase. Okay, weird. I go to my home screen, open another app, and come back. I try the question again. It took half an hour and I’m on good wifi and service this is an issue with the app I couldn’t do anything why the hell did I think it would work? Everyone else said you get 6 free words but hey at least you got words all I got was a haunting reminder of the passage of time ### Analysis: categories: App Features, App Features, aspects: Functionality, User Interface, sentiments: Negative, Negative )))

### Review: title: I’m sorry what, content: So, I know passable french, but I wanted to improve more. I thought to myself “oh every ad is pretty much Babbel and I have nothing to lose” so I downloaded the app. I was so excited to learn more french. I opened the app, filled out the beginning question and was presented with a challenge “beginner or advanced”. Now, I know I went to france and did a decent job of understanding and speaking so how hard could it be? Well, I chose advanced. The first question- my mind finds the answer to “what time is it” a phrase I leaned 4 years ago. Perhaps it’s just getting a feel for where I am... I click the right answer. It repeats the phrase in french. This is it, I think, I’m finally going to get another question and go back to learning! So I wait for it to load... and I wait... and I wait some more. Maybe it froze? I closed the app and opened it back up. I went back through the same survey thing and finally back to the question. I have this one under control now. I click the right answer. It doesn’t repeat the phrase. Okay, weird. I go to my home screen, open another app, and come back. I try the question again. It took half an hour and I’m on good wifi and service this is an issue with the app I couldn’t do anything why the hell did I think it would work? Everyone else said you get 6 free words but hey at least you got words all I got was a haunting reminder of the passage of time ### Analysis: categories: (App Features, App Features) aspects: (Functionality, User Interface) sentiments: (Negative, Negative) )))

A Godsend To New Parents

I’ve used the Teledoc app for a few years now and it has been a real game changer. I’m fairly young and active and so I generally avoid going to doctors because I rarely have felt the need. Then I got Teledoc around the same time I had my first kid. Now I can call and talk to a pediatrician to game plan each time I’m wondering if I should take my daughter to urgent care or wait it out. I’ve finally for the first time in my life got my allergies worked out. It’s so easy when you can just call and immediately have an appointment instead of having to make the appointment, keep track of when it is, coordinate time off at work, drive (or take a train- I live in DC), find parking, wait in a stuffy waiting room, pay your copay, pay that bill later for what insurance doesn’t cover, all to find out that the advice or prescription wasn’t what you needed and then have to do it all over again- often weeks later. Teledoc removes all of the hassle and makes it so simple to get care.

Healthcare

Appointments

Positive

Healthcare - Appointments - Positive

### USER: A Godsend To New Parents: I’ve used the Teledoc app for a few years now and it has been a real game changer. I’m fairly young and active and so I generally avoid going to doctors because I rarely have felt the need. Then I got Teledoc around the same time I had my first kid. Now I can call and talk to a pediatrician to game plan each time I’m wondering if I should take my daughter to urgent care or wait it out. I’ve finally for the first time in my life got my allergies worked out. It’s so easy when you can just call and immediately have an appointment instead of having to make the appointment, keep track of when it is, coordinate time off at work, drive (or take a train- I live in DC), find parking, wait in a stuffy waiting room, pay your copay, pay that bill later for what insurance doesn’t cover, all to find out that the advice or prescription wasn’t what you needed and then have to do it all over again- often weeks later. Teledoc removes all of the hassle and makes it so simple to get care. ### ASSISTANT: Healthcare - Appointments - Positive )))

### Review: title: A Godsend To New Parents, content: I’ve used the Teledoc app for a few years now and it has been a real game changer. I’m fairly young and active and so I generally avoid going to doctors because I rarely have felt the need. Then I got Teledoc around the same time I had my first kid. Now I can call and talk to a pediatrician to game plan each time I’m wondering if I should take my daughter to urgent care or wait it out. I’ve finally for the first time in my life got my allergies worked out. It’s so easy when you can just call and immediately have an appointment instead of having to make the appointment, keep track of when it is, coordinate time off at work, drive (or take a train- I live in DC), find parking, wait in a stuffy waiting room, pay your copay, pay that bill later for what insurance doesn’t cover, all to find out that the advice or prescription wasn’t what you needed and then have to do it all over again- often weeks later. Teledoc removes all of the hassle and makes it so simple to get care. ### Analysis: categories: Healthcare, aspects: Appointments, sentiments: Positive )))

### Review: title: A Godsend To New Parents, content: I’ve used the Teledoc app for a few years now and it has been a real game changer. I’m fairly young and active and so I generally avoid going to doctors because I rarely have felt the need. Then I got Teledoc around the same time I had my first kid. Now I can call and talk to a pediatrician to game plan each time I’m wondering if I should take my daughter to urgent care or wait it out. I’ve finally for the first time in my life got my allergies worked out. It’s so easy when you can just call and immediately have an appointment instead of having to make the appointment, keep track of when it is, coordinate time off at work, drive (or take a train- I live in DC), find parking, wait in a stuffy waiting room, pay your copay, pay that bill later for what insurance doesn’t cover, all to find out that the advice or prescription wasn’t what you needed and then have to do it all over again- often weeks later. Teledoc removes all of the hassle and makes it so simple to get care. ### Analysis: categories: (Healthcare) aspects: (Appointments) sentiments: (Positive) )))

$60 for each language

I wanted the full version for Portuguese while I have a Brazilian living in our house for a year. I thought while I’m signing up I’ll get Spanish too. The pricing made it sound like it was a monthly service that was discounted if you signed up for a year AND that you could have multiple languages. Not the case. $120 charged to my card and customer service does not answer calls and only sends automatically generated emails telling me I have to deal with Apple. Product may be great but is expensive, not transparent with pricing charges and customer service is terrible., , Thanks for the response. When I asked for a refund 1 day after purchase before I used the app, I was told to contact Apple in an automatically generated email. I’ll leave my rating as is.

App Features, Customer Service, Customer Service, App Features, App Features

Pricing, Responsiveness, Helpfulness, Multiple languages, Full version access

Negative, Negative, Negative, Negative, Negative

App Features - Pricing - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative, App Features - Multiple languages - Negative, App Features - Full version access - Negative

### USER: $60 for each language: I wanted the full version for Portuguese while I have a Brazilian living in our house for a year. I thought while I’m signing up I’ll get Spanish too. The pricing made it sound like it was a monthly service that was discounted if you signed up for a year AND that you could have multiple languages. Not the case. $120 charged to my card and customer service does not answer calls and only sends automatically generated emails telling me I have to deal with Apple. Product may be great but is expensive, not transparent with pricing charges and customer service is terrible., , Thanks for the response. When I asked for a refund 1 day after purchase before I used the app, I was told to contact Apple in an automatically generated email. I’ll leave my rating as is. ### ASSISTANT: App Features - Pricing - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative, App Features - Multiple languages - Negative, App Features - Full version access - Negative )))

### Review: title: $60 for each language, content: I wanted the full version for Portuguese while I have a Brazilian living in our house for a year. I thought while I’m signing up I’ll get Spanish too. The pricing made it sound like it was a monthly service that was discounted if you signed up for a year AND that you could have multiple languages. Not the case. $120 charged to my card and customer service does not answer calls and only sends automatically generated emails telling me I have to deal with Apple. Product may be great but is expensive, not transparent with pricing charges and customer service is terrible., , Thanks for the response. When I asked for a refund 1 day after purchase before I used the app, I was told to contact Apple in an automatically generated email. I’ll leave my rating as is. ### Analysis: categories: App Features, Customer Service, Customer Service, App Features, App Features, aspects: Pricing, Responsiveness, Helpfulness, Multiple languages, Full version access, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: $60 for each language, content: I wanted the full version for Portuguese while I have a Brazilian living in our house for a year. I thought while I’m signing up I’ll get Spanish too. The pricing made it sound like it was a monthly service that was discounted if you signed up for a year AND that you could have multiple languages. Not the case. $120 charged to my card and customer service does not answer calls and only sends automatically generated emails telling me I have to deal with Apple. Product may be great but is expensive, not transparent with pricing charges and customer service is terrible., , Thanks for the response. When I asked for a refund 1 day after purchase before I used the app, I was told to contact Apple in an automatically generated email. I’ll leave my rating as is. ### Analysis: categories: (App Features, Customer Service, Customer Service, App Features, App Features) aspects: (Pricing, Responsiveness, Helpfulness, Multiple languages, Full version access) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Great app but could be better

I love Babbel because of the Lesson -> Practice -> Quiz -> Application format. The lessons are always well-presented. The podcasts are super helpful, I just wish there were more of them! The main issue I have is with the flash cards, which is primarily what helps me learn. Before recent updates, you could flip the flash card back and forth to study the phrase a few times before moving on… but now you can only flip it once so there’s less opportunity to quiz yourself. I really really miss this feature. I also find the popup “flip card to show translation” very distracting and miss the buttons. I’ll definitely stick with Babbel but hope they change the interface soon.

Interface, Content, Content, Audio Functionality

User Interface, Topics, Exercises, Speech Recognition

Positive, Positive, Positive, Positive

App-Review: ('I really like the app, it's well-developed. The interface is well-designed and easy to use. There are a lot of topics and areas to choose from, and the exercises are also great. The speech recognition is excellent.', ': ', 'I can't really find anything bad to say about the app. It's really great!'), Interface - User Interface - Positive, Content - Topics - Positive, Content - Exercises - Positive, Audio Functionality - Speech Recognition - Positive

### USER: Great app but could be better: I love Babbel because of the Lesson -> Practice -> Quiz -> Application format. The lessons are always well-presented. The podcasts are super helpful, I just wish there were more of them! The main issue I have is with the flash cards, which is primarily what helps me learn. Before recent updates, you could flip the flash card back and forth to study the phrase a few times before moving on… but now you can only flip it once so there’s less opportunity to quiz yourself. I really really miss this feature. I also find the popup “flip card to show translation” very distracting and miss the buttons. I’ll definitely stick with Babbel but hope they change the interface soon. ### ASSISTANT: App-Review: ('I really like the app, it's well-developed. The interface is well-designed and easy to use. There are a lot of topics and areas to choose from, and the exercises are also great. The speech recognition is excellent.', ': ', 'I can't really find anything bad to say about the app. It's really great!'), Interface - User Interface - Positive, Content - Topics - Positive, Content - Exercises - Positive, Audio Functionality - Speech Recognition - Positive )))

### Review: title: Great app but could be better, content: I love Babbel because of the Lesson -> Practice -> Quiz -> Application format. The lessons are always well-presented. The podcasts are super helpful, I just wish there were more of them! The main issue I have is with the flash cards, which is primarily what helps me learn. Before recent updates, you could flip the flash card back and forth to study the phrase a few times before moving on… but now you can only flip it once so there’s less opportunity to quiz yourself. I really really miss this feature. I also find the popup “flip card to show translation” very distracting and miss the buttons. I’ll definitely stick with Babbel but hope they change the interface soon. ### Analysis: categories: Interface, Content, Content, Audio Functionality, aspects: User Interface, Topics, Exercises, Speech Recognition, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: Great app but could be better, content: I love Babbel because of the Lesson -> Practice -> Quiz -> Application format. The lessons are always well-presented. The podcasts are super helpful, I just wish there were more of them! The main issue I have is with the flash cards, which is primarily what helps me learn. Before recent updates, you could flip the flash card back and forth to study the phrase a few times before moving on… but now you can only flip it once so there’s less opportunity to quiz yourself. I really really miss this feature. I also find the popup “flip card to show translation” very distracting and miss the buttons. I’ll definitely stick with Babbel but hope they change the interface soon. ### Analysis: categories: (Interface, Content, Content, Audio Functionality) aspects: (User Interface, Topics, Exercises, Speech Recognition) sentiments: (Positive, Positive, Positive, Positive) )))

Sad

Ive had multiple accounts since 2015 … I used to be addicted to social media … Now that I’m not I can see all the many things wrong with social media and especially this app … The shopping feature is dumb … The moving buttons around is dumb … Having only one account get an update when the other doesn’t, even though it’s the same app on the same phone, is dumb … I also really miss the layout where the profile pic was on the right and the followers number wasn’t big in everyone’s faces and the name and bio were bigger as well … That being said I do like that the views and likes can be hidden etc … The reels try too hard to be tiktok … The messages although I like different themes there aren’t enough interesting ones … The porn bot accounts are annoying .. Real people get their accounts taken down while all the bots just keep popping up … I just wish this app was about sharing pictures and 1 minute videos again … Stories are really extra .. privacy is just unheard of these days … It’s so annoying .. Also the comparing your life to others is very easy to do with this app … Anyway I already deleted it but you guys should too it’s not only annoying but it’s unhealthy. Get your real life back and stop worrying about what others are doing. Find yourself. Get a career. Be happy. Read a book or write one. Go outside. Get a job. Pick up some productive hobbies. Just detach from socials. It’s not real life.

App Features, App Features, App Features, App Design, App Design, App Design, App Features, App Features, App Features, App Features, App Purpose, App Content, Privacy, Social Comparison, Life Impact, Life Impact

Shopping feature, Moving buttons around, Update consistency across accounts, Profile pic placement, Followers number prominence, Bio prominence, Hide views and likes, Reels, Messages, Spam accounts, Sharing, Stories, Privacy measures, Prominence, Health, Fulfillment

negative, negative, negative, positive, negative, positive, positive, negative, neutral, negative, positive, negative, negative, negative, negative, negative

Interface - Moving buttons around - negative, Interface - Layout - negative, Interface - Reels - negative, Privacy - Data privacy - negative, Content - Porn bot accounts - negative, Interface - Shopping feature - negative, Features - Messenger - negative, Features - Stories - negative, Content - Real people account takedowns - negative, Content - Authenticity - positive

### USER: Sad: Ive had multiple accounts since 2015 … I used to be addicted to social media … Now that I’m not I can see all the many things wrong with social media and especially this app … The shopping feature is dumb … The moving buttons around is dumb … Having only one account get an update when the other doesn’t, even though it’s the same app on the same phone, is dumb … I also really miss the layout where the profile pic was on the right and the followers number wasn’t big in everyone’s faces and the name and bio were bigger as well … That being said I do like that the views and likes can be hidden etc … The reels try too hard to be tiktok … The messages although I like different themes there aren’t enough interesting ones … The porn bot accounts are annoying .. Real people get their accounts taken down while all the bots just keep popping up … I just wish this app was about sharing pictures and 1 minute videos again … Stories are really extra .. privacy is just unheard of these days … It’s so annoying .. Also the comparing your life to others is very easy to do with this app … Anyway I already deleted it but you guys should too it’s not only annoying but it’s unhealthy. Get your real life back and stop worrying about what others are doing. Find yourself. Get a career. Be happy. Read a book or write one. Go outside. Get a job. Pick up some productive hobbies. Just detach from socials. It’s not real life. ### ASSISTANT: Interface - Moving buttons around - negative, Interface - Layout - negative, Interface - Reels - negative, Privacy - Data privacy - negative, Content - Porn bot accounts - negative, Interface - Shopping feature - negative, Features - Messenger - negative, Features - Stories - negative, Content - Real people account takedowns - negative, Content - Authenticity - positive )))

### Review: title: Sad, content: Ive had multiple accounts since 2015 … I used to be addicted to social media … Now that I’m not I can see all the many things wrong with social media and especially this app … The shopping feature is dumb … The moving buttons around is dumb … Having only one account get an update when the other doesn’t, even though it’s the same app on the same phone, is dumb … I also really miss the layout where the profile pic was on the right and the followers number wasn’t big in everyone’s faces and the name and bio were bigger as well … That being said I do like that the views and likes can be hidden etc … The reels try too hard to be tiktok … The messages although I like different themes there aren’t enough interesting ones … The porn bot accounts are annoying .. Real people get their accounts taken down while all the bots just keep popping up … I just wish this app was about sharing pictures and 1 minute videos again … Stories are really extra .. privacy is just unheard of these days … It’s so annoying .. Also the comparing your life to others is very easy to do with this app … Anyway I already deleted it but you guys should too it’s not only annoying but it’s unhealthy. Get your real life back and stop worrying about what others are doing. Find yourself. Get a career. Be happy. Read a book or write one. Go outside. Get a job. Pick up some productive hobbies. Just detach from socials. It’s not real life. ### Analysis: categories: App Features, App Features, App Features, App Design, App Design, App Design, App Features, App Features, App Features, App Features, App Purpose, App Content, Privacy, Social Comparison, Life Impact, Life Impact, aspects: Shopping feature, Moving buttons around, Update consistency across accounts, Profile pic placement, Followers number prominence, Bio prominence, Hide views and likes, Reels, Messages, Spam accounts, Sharing, Stories, Privacy measures, Prominence, Health, Fulfillment, sentiments: negative, negative, negative, positive, negative, positive, positive, negative, neutral, negative, positive, negative, negative, negative, negative, negative )))

### Review: title: Sad, content: Ive had multiple accounts since 2015 … I used to be addicted to social media … Now that I’m not I can see all the many things wrong with social media and especially this app … The shopping feature is dumb … The moving buttons around is dumb … Having only one account get an update when the other doesn’t, even though it’s the same app on the same phone, is dumb … I also really miss the layout where the profile pic was on the right and the followers number wasn’t big in everyone’s faces and the name and bio were bigger as well … That being said I do like that the views and likes can be hidden etc … The reels try too hard to be tiktok … The messages although I like different themes there aren’t enough interesting ones … The porn bot accounts are annoying .. Real people get their accounts taken down while all the bots just keep popping up … I just wish this app was about sharing pictures and 1 minute videos again … Stories are really extra .. privacy is just unheard of these days … It’s so annoying .. Also the comparing your life to others is very easy to do with this app … Anyway I already deleted it but you guys should too it’s not only annoying but it’s unhealthy. Get your real life back and stop worrying about what others are doing. Find yourself. Get a career. Be happy. Read a book or write one. Go outside. Get a job. Pick up some productive hobbies. Just detach from socials. It’s not real life. ### Analysis: categories: (App Features, App Features, App Features, App Design, App Design, App Design, App Features, App Features, App Features, App Features, App Purpose, App Content, Privacy, Social Comparison, Life Impact, Life Impact) aspects: (Shopping feature, Moving buttons around, Update consistency across accounts, Profile pic placement, Followers number prominence, Bio prominence, Hide views and likes, Reels, Messages, Spam accounts, Sharing, Stories, Privacy measures, Prominence, Health, Fulfillment) sentiments: (negative, negative, negative, positive, negative, positive, positive, negative, neutral, negative, positive, negative, negative, negative, negative, negative) )))

Private Accounts that make Public Comments.

I appreciate users being able to maintain privacy by making their accounts private. I do take issue and hold Instagram to the same standards of privacy they offer users seeking privacy, to open users, by enforcing universal privacy across all app features, commentary especially. Users with private accounts should have all their commentary and activity hidden from open users of the app. The anonymity private accounts enjoy should also be afforded to open users who do not wish to interact with private accounts. My preference is to have no interaction with private accounts at all while keeping my acct open to all open accounts. This is equitable. Please allow open users to select this preference. #CyberBulliesHavePrivateAccts, , “Super-Like” - a purchased upvote that will allow people to support their favorite instagrammers financially. If a “Super-Like” cost $1 then the account that receives the Super Like will receive a portion of the money. Whatever scale/percentage shared is determined by instagram. New capital stream available here.

Privacy, Privacy, Financial Support, Financial Support, Financial Support

privacy, privacy of open users, capital stream, new capital stream, super-like

positive, negative, positive, positive, positive

Privacy - Private Accounts - Negative, Privacy - Commentary - Negative, Privacy - Anonymity - Negative, Monetization - Super-Like - Neutral

### USER: Private Accounts that make Public Comments.: I appreciate users being able to maintain privacy by making their accounts private. I do take issue and hold Instagram to the same standards of privacy they offer users seeking privacy, to open users, by enforcing universal privacy across all app features, commentary especially. Users with private accounts should have all their commentary and activity hidden from open users of the app. The anonymity private accounts enjoy should also be afforded to open users who do not wish to interact with private accounts. My preference is to have no interaction with private accounts at all while keeping my acct open to all open accounts. This is equitable. Please allow open users to select this preference. #CyberBulliesHavePrivateAccts, , “Super-Like” - a purchased upvote that will allow people to support their favorite instagrammers financially. If a “Super-Like” cost $1 then the account that receives the Super Like will receive a portion of the money. Whatever scale/percentage shared is determined by instagram. New capital stream available here. ### ASSISTANT: Privacy - Private Accounts - Negative, Privacy - Commentary - Negative, Privacy - Anonymity - Negative, Monetization - Super-Like - Neutral )))

### Review: title: Private Accounts that make Public Comments., content: I appreciate users being able to maintain privacy by making their accounts private. I do take issue and hold Instagram to the same standards of privacy they offer users seeking privacy, to open users, by enforcing universal privacy across all app features, commentary especially. Users with private accounts should have all their commentary and activity hidden from open users of the app. The anonymity private accounts enjoy should also be afforded to open users who do not wish to interact with private accounts. My preference is to have no interaction with private accounts at all while keeping my acct open to all open accounts. This is equitable. Please allow open users to select this preference. #CyberBulliesHavePrivateAccts, , “Super-Like” - a purchased upvote that will allow people to support their favorite instagrammers financially. If a “Super-Like” cost $1 then the account that receives the Super Like will receive a portion of the money. Whatever scale/percentage shared is determined by instagram. New capital stream available here. ### Analysis: categories: Privacy, Privacy, Financial Support, Financial Support, Financial Support, aspects: privacy, privacy of open users, capital stream, new capital stream, super-like, sentiments: positive, negative, positive, positive, positive )))

### Review: title: Private Accounts that make Public Comments., content: I appreciate users being able to maintain privacy by making their accounts private. I do take issue and hold Instagram to the same standards of privacy they offer users seeking privacy, to open users, by enforcing universal privacy across all app features, commentary especially. Users with private accounts should have all their commentary and activity hidden from open users of the app. The anonymity private accounts enjoy should also be afforded to open users who do not wish to interact with private accounts. My preference is to have no interaction with private accounts at all while keeping my acct open to all open accounts. This is equitable. Please allow open users to select this preference. #CyberBulliesHavePrivateAccts, , “Super-Like” - a purchased upvote that will allow people to support their favorite instagrammers financially. If a “Super-Like” cost $1 then the account that receives the Super Like will receive a portion of the money. Whatever scale/percentage shared is determined by instagram. New capital stream available here. ### Analysis: categories: (Privacy, Privacy, Financial Support, Financial Support, Financial Support) aspects: (privacy, privacy of open users, capital stream, new capital stream, super-like) sentiments: (positive, negative, positive, positive, positive) )))

Wow. What just happened?

I am in awe of my experience with teledoc. So, I have extremely bad asthma....So much so that I was using emergency medicine every four hours. After signing up for teledoc I was able to video conference with a live doctor in a matter of minutes. It cost me $9.40 to see the doctor and he was able to prescribe my medication to CVS right after the call. I picked up my medicine 4 hours later. AMAZING. This app is absolutely amazing for people who need to see a doctor that don’t require a physical examination. This also make it super easy to ask for refills and you will be seen that day.

General

App

positive

General - App - positive

### USER: Wow. What just happened?: I am in awe of my experience with teledoc. So, I have extremely bad asthma....So much so that I was using emergency medicine every four hours. After signing up for teledoc I was able to video conference with a live doctor in a matter of minutes. It cost me $9.40 to see the doctor and he was able to prescribe my medication to CVS right after the call. I picked up my medicine 4 hours later. AMAZING. This app is absolutely amazing for people who need to see a doctor that don’t require a physical examination. This also make it super easy to ask for refills and you will be seen that day. ### ASSISTANT: General - App - positive )))

### Review: title: Wow. What just happened?, content: I am in awe of my experience with teledoc. So, I have extremely bad asthma....So much so that I was using emergency medicine every four hours. After signing up for teledoc I was able to video conference with a live doctor in a matter of minutes. It cost me $9.40 to see the doctor and he was able to prescribe my medication to CVS right after the call. I picked up my medicine 4 hours later. AMAZING. This app is absolutely amazing for people who need to see a doctor that don’t require a physical examination. This also make it super easy to ask for refills and you will be seen that day. ### Analysis: categories: General, aspects: App, sentiments: positive )))

### Review: title: Wow. What just happened?, content: I am in awe of my experience with teledoc. So, I have extremely bad asthma....So much so that I was using emergency medicine every four hours. After signing up for teledoc I was able to video conference with a live doctor in a matter of minutes. It cost me $9.40 to see the doctor and he was able to prescribe my medication to CVS right after the call. I picked up my medicine 4 hours later. AMAZING. This app is absolutely amazing for people who need to see a doctor that don’t require a physical examination. This also make it super easy to ask for refills and you will be seen that day. ### Analysis: categories: (General) aspects: (App) sentiments: (positive) )))

Dermatologist is a joke

A $75 'visit' with a dermatologist was just a few pictures uploaded with a sentence or two, assuming we'd have a conversation about my current medications and why they weren't ideal. Instead of any meaningful dialogue, the 'doctor' just called in a low effort prescription that cost $300. It was similar to something I used in the past that didn't work. He said if it's not better in 2 weeks to make another appointment. For an incurable autoimmune disorder. , , I contacted support, because I'd only seen video and phone visits advertised on Teladoc. They assured me that this email exchange was it but that I could schedule something new for $75, and that would be just a singular email into the void too. , , Horrible.

Doctor, Doctor, Doctor, Doctor, Customer Service, Customer Service

Visit, Medication, Prescription, Care, Information, Appointment

negative, negative, negative, negative, negative, negative

Doctor - Visit - negative, Doctor - Medication - negative, Doctor - Prescription - negative, Doctor - Care - negative, Customer Service - Information - negative, Customer Service - Appointment - negative

### USER: Dermatologist is a joke: A $75 'visit' with a dermatologist was just a few pictures uploaded with a sentence or two, assuming we'd have a conversation about my current medications and why they weren't ideal. Instead of any meaningful dialogue, the 'doctor' just called in a low effort prescription that cost $300. It was similar to something I used in the past that didn't work. He said if it's not better in 2 weeks to make another appointment. For an incurable autoimmune disorder. , , I contacted support, because I'd only seen video and phone visits advertised on Teladoc. They assured me that this email exchange was it but that I could schedule something new for $75, and that would be just a singular email into the void too. , , Horrible. ### ASSISTANT: Doctor - Visit - negative, Doctor - Medication - negative, Doctor - Prescription - negative, Doctor - Care - negative, Customer Service - Information - negative, Customer Service - Appointment - negative )))

### Review: title: Dermatologist is a joke, content: A $75 'visit' with a dermatologist was just a few pictures uploaded with a sentence or two, assuming we'd have a conversation about my current medications and why they weren't ideal. Instead of any meaningful dialogue, the 'doctor' just called in a low effort prescription that cost $300. It was similar to something I used in the past that didn't work. He said if it's not better in 2 weeks to make another appointment. For an incurable autoimmune disorder. , , I contacted support, because I'd only seen video and phone visits advertised on Teladoc. They assured me that this email exchange was it but that I could schedule something new for $75, and that would be just a singular email into the void too. , , Horrible. ### Analysis: categories: Doctor, Doctor, Doctor, Doctor, Customer Service, Customer Service, aspects: Visit, Medication, Prescription, Care, Information, Appointment, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: Dermatologist is a joke, content: A $75 'visit' with a dermatologist was just a few pictures uploaded with a sentence or two, assuming we'd have a conversation about my current medications and why they weren't ideal. Instead of any meaningful dialogue, the 'doctor' just called in a low effort prescription that cost $300. It was similar to something I used in the past that didn't work. He said if it's not better in 2 weeks to make another appointment. For an incurable autoimmune disorder. , , I contacted support, because I'd only seen video and phone visits advertised on Teladoc. They assured me that this email exchange was it but that I could schedule something new for $75, and that would be just a singular email into the void too. , , Horrible. ### Analysis: categories: (Doctor, Doctor, Doctor, Doctor, Customer Service, Customer Service) aspects: (Visit, Medication, Prescription, Care, Information, Appointment) sentiments: (negative, negative, negative, negative, negative, negative) )))

instagram fix this

instagram recently released an update for people addicted to followers and likes, thus causing hashtags to fail. posts also do not show up in your followers feeds, and instead old posts they have seen will pop up. as well as stories. this new update will NOT help aid the people addicted to likes, which was their own fault. this update also does not aid other creators on the app, for example editors, fan accounts, artists, and many more, either. our work we spend HOURS on will turn into dust. the people we want to share it with will never see it, and we will never be fully rewarded with the amount of effort we put in. another complaint is instagram has been lazy with taking down hate accounts and fraud accounts. only 1 out of the many accounts i have reported had gotten removed. these accounts have included death threats, fraud, suicide claims, etc. my final complaint is the deleting of fan accounts for impersonation. ACTUAL bots and spam accounts have not been taken down, meaning the app does not have their priorities straight. the downside is these fan accounts only want to spread love and find others with the same love. instagram is supposed to be a social app which brings everybody together, not delete the accounts built to do so. please fix this to ensure the safety and light of this app.

App, App, App, App, App

Functionality, Feature Updates, Impact on content creators, Safety and moderation, Community Guidelines

Negative, Negative, Negative, Negative, Negative

Social - content - negative, Privacy - safety - negative, Functionality - feed - negative, Functionality - search - negative, Support - silence - negative

### USER: instagram fix this: instagram recently released an update for people addicted to followers and likes, thus causing hashtags to fail. posts also do not show up in your followers feeds, and instead old posts they have seen will pop up. as well as stories. this new update will NOT help aid the people addicted to likes, which was their own fault. this update also does not aid other creators on the app, for example editors, fan accounts, artists, and many more, either. our work we spend HOURS on will turn into dust. the people we want to share it with will never see it, and we will never be fully rewarded with the amount of effort we put in. another complaint is instagram has been lazy with taking down hate accounts and fraud accounts. only 1 out of the many accounts i have reported had gotten removed. these accounts have included death threats, fraud, suicide claims, etc. my final complaint is the deleting of fan accounts for impersonation. ACTUAL bots and spam accounts have not been taken down, meaning the app does not have their priorities straight. the downside is these fan accounts only want to spread love and find others with the same love. instagram is supposed to be a social app which brings everybody together, not delete the accounts built to do so. please fix this to ensure the safety and light of this app. ### ASSISTANT: Social - content - negative, Privacy - safety - negative, Functionality - feed - negative, Functionality - search - negative, Support - silence - negative )))

### Review: title: instagram fix this, content: instagram recently released an update for people addicted to followers and likes, thus causing hashtags to fail. posts also do not show up in your followers feeds, and instead old posts they have seen will pop up. as well as stories. this new update will NOT help aid the people addicted to likes, which was their own fault. this update also does not aid other creators on the app, for example editors, fan accounts, artists, and many more, either. our work we spend HOURS on will turn into dust. the people we want to share it with will never see it, and we will never be fully rewarded with the amount of effort we put in. another complaint is instagram has been lazy with taking down hate accounts and fraud accounts. only 1 out of the many accounts i have reported had gotten removed. these accounts have included death threats, fraud, suicide claims, etc. my final complaint is the deleting of fan accounts for impersonation. ACTUAL bots and spam accounts have not been taken down, meaning the app does not have their priorities straight. the downside is these fan accounts only want to spread love and find others with the same love. instagram is supposed to be a social app which brings everybody together, not delete the accounts built to do so. please fix this to ensure the safety and light of this app. ### Analysis: categories: App, App, App, App, App, aspects: Functionality, Feature Updates, Impact on content creators, Safety and moderation, Community Guidelines, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: instagram fix this, content: instagram recently released an update for people addicted to followers and likes, thus causing hashtags to fail. posts also do not show up in your followers feeds, and instead old posts they have seen will pop up. as well as stories. this new update will NOT help aid the people addicted to likes, which was their own fault. this update also does not aid other creators on the app, for example editors, fan accounts, artists, and many more, either. our work we spend HOURS on will turn into dust. the people we want to share it with will never see it, and we will never be fully rewarded with the amount of effort we put in. another complaint is instagram has been lazy with taking down hate accounts and fraud accounts. only 1 out of the many accounts i have reported had gotten removed. these accounts have included death threats, fraud, suicide claims, etc. my final complaint is the deleting of fan accounts for impersonation. ACTUAL bots and spam accounts have not been taken down, meaning the app does not have their priorities straight. the downside is these fan accounts only want to spread love and find others with the same love. instagram is supposed to be a social app which brings everybody together, not delete the accounts built to do so. please fix this to ensure the safety and light of this app. ### Analysis: categories: (App, App, App, App, App) aspects: (Functionality, Feature Updates, Impact on content creators, Safety and moderation, Community Guidelines) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Great app for learning! Better than Duolingo IMO

I tried the free trial before purchasing to access full features and it was so worth it. I already speak Spanish so I don’t need to do basic/ novice level courses, so I like that I have the option to skip ahead and try to learn things I want to improve on, such as Spanish for professional/ academic settings. It’s been so helpful. Also I set up a daily notification to remind me to practice. Just do it! Language classes are not cheap and this is so worth it. Gracias Babbel! 👏🏽

Education, Education, Education, Education, Education

Features, Free Trial, Learning, Notifications, Price

Positive, Positive, Positive, Positive, Positive

Education - Features - Positive, Education - Free Trial - Positive, Education - Learning - Positive, Education - Notifications - Positive, Education - Price - Positive

### USER: Great app for learning! Better than Duolingo IMO: I tried the free trial before purchasing to access full features and it was so worth it. I already speak Spanish so I don’t need to do basic/ novice level courses, so I like that I have the option to skip ahead and try to learn things I want to improve on, such as Spanish for professional/ academic settings. It’s been so helpful. Also I set up a daily notification to remind me to practice. Just do it! Language classes are not cheap and this is so worth it. Gracias Babbel! 👏🏽 ### ASSISTANT: Education - Features - Positive, Education - Free Trial - Positive, Education - Learning - Positive, Education - Notifications - Positive, Education - Price - Positive )))

### Review: title: Great app for learning! Better than Duolingo IMO, content: I tried the free trial before purchasing to access full features and it was so worth it. I already speak Spanish so I don’t need to do basic/ novice level courses, so I like that I have the option to skip ahead and try to learn things I want to improve on, such as Spanish for professional/ academic settings. It’s been so helpful. Also I set up a daily notification to remind me to practice. Just do it! Language classes are not cheap and this is so worth it. Gracias Babbel! 👏🏽 ### Analysis: categories: Education, Education, Education, Education, Education, aspects: Features, Free Trial, Learning, Notifications, Price, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Great app for learning! Better than Duolingo IMO, content: I tried the free trial before purchasing to access full features and it was so worth it. I already speak Spanish so I don’t need to do basic/ novice level courses, so I like that I have the option to skip ahead and try to learn things I want to improve on, such as Spanish for professional/ academic settings. It’s been so helpful. Also I set up a daily notification to remind me to practice. Just do it! Language classes are not cheap and this is so worth it. Gracias Babbel! 👏🏽 ### Analysis: categories: (Education, Education, Education, Education, Education) aspects: (Features, Free Trial, Learning, Notifications, Price) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

BEST THING SIMCE SLICED BREAD!

As someone who is always on the go & busy, it’s hard for me to find time to do things like go to the doctor. Plus, it’s always a drag to have to schedule appointments for the doctor especially with the world enduring COVID. I came across this app one day because my doctor couldn’t get me in to see her for a week and I didn’t have a week to wait. Emergency rooms were filled with COVID patients so I stumbled across this app. I was able to download it, speak to a real licensed doctor over the phone in the privacy of my home and have a prescription sent to my pharmacy all in less than 35 minutes. This is great and it’s awesome to have access to a doctor anytime. I will definitely use this app again!! Highly recommend

Medical Convenience

Doctor Access

positive

Medical Convenience - Doctor Access - positive

### USER: BEST THING SIMCE SLICED BREAD!: As someone who is always on the go & busy, it’s hard for me to find time to do things like go to the doctor. Plus, it’s always a drag to have to schedule appointments for the doctor especially with the world enduring COVID. I came across this app one day because my doctor couldn’t get me in to see her for a week and I didn’t have a week to wait. Emergency rooms were filled with COVID patients so I stumbled across this app. I was able to download it, speak to a real licensed doctor over the phone in the privacy of my home and have a prescription sent to my pharmacy all in less than 35 minutes. This is great and it’s awesome to have access to a doctor anytime. I will definitely use this app again!! Highly recommend ### ASSISTANT: Medical Convenience - Doctor Access - positive )))

### Review: title: BEST THING SIMCE SLICED BREAD!, content: As someone who is always on the go & busy, it’s hard for me to find time to do things like go to the doctor. Plus, it’s always a drag to have to schedule appointments for the doctor especially with the world enduring COVID. I came across this app one day because my doctor couldn’t get me in to see her for a week and I didn’t have a week to wait. Emergency rooms were filled with COVID patients so I stumbled across this app. I was able to download it, speak to a real licensed doctor over the phone in the privacy of my home and have a prescription sent to my pharmacy all in less than 35 minutes. This is great and it’s awesome to have access to a doctor anytime. I will definitely use this app again!! Highly recommend ### Analysis: categories: Medical Convenience, aspects: Doctor Access, sentiments: positive )))

### Review: title: BEST THING SIMCE SLICED BREAD!, content: As someone who is always on the go & busy, it’s hard for me to find time to do things like go to the doctor. Plus, it’s always a drag to have to schedule appointments for the doctor especially with the world enduring COVID. I came across this app one day because my doctor couldn’t get me in to see her for a week and I didn’t have a week to wait. Emergency rooms were filled with COVID patients so I stumbled across this app. I was able to download it, speak to a real licensed doctor over the phone in the privacy of my home and have a prescription sent to my pharmacy all in less than 35 minutes. This is great and it’s awesome to have access to a doctor anytime. I will definitely use this app again!! Highly recommend ### Analysis: categories: (Medical Convenience) aspects: (Doctor Access) sentiments: (positive) )))