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Alpaca69B

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Doing anything for clout 🤔

I’m leaving this review not only as a distraught user but as a member of the African American community... I noticed in lieu of gay pride month, Instagram created rainbow hashtags for any positive hashtag concerning the lgbqt+ community. Now I respect the lqbqt+ community and I have no ill-will against them... but this causes me to question your motives as a social media platform; because no other minority gets this sort of undying support. Why does it take a month about gay pride for you all to create a positive place for a minority? Where is this energy during black history month... why aren’t all positive hashtags regarding the African American community in Pan African pride colors? This to me, is a form of downright disrespect because how can you have such strong ties and beliefs to one Minority but not any other. I’m leaving this horrible review not only for my race, but for all races and minorities. You cannot call yourself a social platform welcoming to all when you are selective on whom you wish to represent. Gay people were not the only Minority that was put through years of terror from America, so why is it that they are the only ones being acknowledged. I don’t only blame Instagram because the same is for any social media site, but the hashtags brought to my attention how racism is still strong dividing force in America. Thank you.

Social Responsibility

Inclusivity

Negative

Community Support - Representation - Negative

### USER: Doing anything for clout 🤔: I’m leaving this review not only as a distraught user but as a member of the African American community... I noticed in lieu of gay pride month, Instagram created rainbow hashtags for any positive hashtag concerning the lgbqt+ community. Now I respect the lqbqt+ community and I have no ill-will against them... but this causes me to question your motives as a social media platform; because no other minority gets this sort of undying support. Why does it take a month about gay pride for you all to create a positive place for a minority? Where is this energy during black history month... why aren’t all positive hashtags regarding the African American community in Pan African pride colors? This to me, is a form of downright disrespect because how can you have such strong ties and beliefs to one Minority but not any other. I’m leaving this horrible review not only for my race, but for all races and minorities. You cannot call yourself a social platform welcoming to all when you are selective on whom you wish to represent. Gay people were not the only Minority that was put through years of terror from America, so why is it that they are the only ones being acknowledged. I don’t only blame Instagram because the same is for any social media site, but the hashtags brought to my attention how racism is still strong dividing force in America. Thank you. ### ASSISTANT: Community Support - Representation - Negative )))

### Review: title: Doing anything for clout 🤔, content: I’m leaving this review not only as a distraught user but as a member of the African American community... I noticed in lieu of gay pride month, Instagram created rainbow hashtags for any positive hashtag concerning the lgbqt+ community. Now I respect the lqbqt+ community and I have no ill-will against them... but this causes me to question your motives as a social media platform; because no other minority gets this sort of undying support. Why does it take a month about gay pride for you all to create a positive place for a minority? Where is this energy during black history month... why aren’t all positive hashtags regarding the African American community in Pan African pride colors? This to me, is a form of downright disrespect because how can you have such strong ties and beliefs to one Minority but not any other. I’m leaving this horrible review not only for my race, but for all races and minorities. You cannot call yourself a social platform welcoming to all when you are selective on whom you wish to represent. Gay people were not the only Minority that was put through years of terror from America, so why is it that they are the only ones being acknowledged. I don’t only blame Instagram because the same is for any social media site, but the hashtags brought to my attention how racism is still strong dividing force in America. Thank you. ### Analysis: categories: Social Responsibility, aspects: Inclusivity, sentiments: Negative )))

### Review: title: Doing anything for clout 🤔, content: I’m leaving this review not only as a distraught user but as a member of the African American community... I noticed in lieu of gay pride month, Instagram created rainbow hashtags for any positive hashtag concerning the lgbqt+ community. Now I respect the lqbqt+ community and I have no ill-will against them... but this causes me to question your motives as a social media platform; because no other minority gets this sort of undying support. Why does it take a month about gay pride for you all to create a positive place for a minority? Where is this energy during black history month... why aren’t all positive hashtags regarding the African American community in Pan African pride colors? This to me, is a form of downright disrespect because how can you have such strong ties and beliefs to one Minority but not any other. I’m leaving this horrible review not only for my race, but for all races and minorities. You cannot call yourself a social platform welcoming to all when you are selective on whom you wish to represent. Gay people were not the only Minority that was put through years of terror from America, so why is it that they are the only ones being acknowledged. I don’t only blame Instagram because the same is for any social media site, but the hashtags brought to my attention how racism is still strong dividing force in America. Thank you. ### Analysis: categories: (Social Responsibility) aspects: (Inclusivity) sentiments: (Negative) )))

Search is awful

Update: search is still useless. iPad app is crap. , , Update: still awful. You can type an item title in word for word and STILL never find the item. I absolutely hate how crippled the search is. They want to steer you to certain products. You can’t use search tools like dog toys -cat -cats -food to keep the keyword spammers out You can’t filter by same day ship. “Add up to $35 worth” welll it’s real hard to do that when you don’t let us search by that criteria. You get different results depending on the search order. Filter by price-lowest and th search results CHANGE they just aren’t resorted. You can’t use “search only” or a model number. Type a model, the singular, 100% unique, ONLY model number you want and it will throw you a million non related results. You can’t use quotes to restrict a search like “Sony headphones” or will simply show you all headphones. It’s so AGGRAVATING THAT I OFTEN HAVE TO SHOP ON EBAY BECAUSE I CAN’T FIND THE ITEM IN THE WASTELAND OF UNRELATED RESULTS. What I hate the most is KNOWING This is Not a bug, it’s very much on purpose.

Search, Search

Functionality, User interface

Negative, Negative

Search - Functionality - Negative, Search - User interface - Negative

### USER: Search is awful: Update: search is still useless. iPad app is crap. , , Update: still awful. You can type an item title in word for word and STILL never find the item. I absolutely hate how crippled the search is. They want to steer you to certain products. You can’t use search tools like dog toys -cat -cats -food to keep the keyword spammers out You can’t filter by same day ship. “Add up to $35 worth” welll it’s real hard to do that when you don’t let us search by that criteria. You get different results depending on the search order. Filter by price-lowest and th search results CHANGE they just aren’t resorted. You can’t use “search only” or a model number. Type a model, the singular, 100% unique, ONLY model number you want and it will throw you a million non related results. You can’t use quotes to restrict a search like “Sony headphones” or will simply show you all headphones. It’s so AGGRAVATING THAT I OFTEN HAVE TO SHOP ON EBAY BECAUSE I CAN’T FIND THE ITEM IN THE WASTELAND OF UNRELATED RESULTS. What I hate the most is KNOWING This is Not a bug, it’s very much on purpose. ### ASSISTANT: Search - Functionality - Negative, Search - User interface - Negative )))

### Review: title: Search is awful, content: Update: search is still useless. iPad app is crap. , , Update: still awful. You can type an item title in word for word and STILL never find the item. I absolutely hate how crippled the search is. They want to steer you to certain products. You can’t use search tools like dog toys -cat -cats -food to keep the keyword spammers out You can’t filter by same day ship. “Add up to $35 worth” welll it’s real hard to do that when you don’t let us search by that criteria. You get different results depending on the search order. Filter by price-lowest and th search results CHANGE they just aren’t resorted. You can’t use “search only” or a model number. Type a model, the singular, 100% unique, ONLY model number you want and it will throw you a million non related results. You can’t use quotes to restrict a search like “Sony headphones” or will simply show you all headphones. It’s so AGGRAVATING THAT I OFTEN HAVE TO SHOP ON EBAY BECAUSE I CAN’T FIND THE ITEM IN THE WASTELAND OF UNRELATED RESULTS. What I hate the most is KNOWING This is Not a bug, it’s very much on purpose. ### Analysis: categories: Search, Search, aspects: Functionality, User interface, sentiments: Negative, Negative )))

### Review: title: Search is awful, content: Update: search is still useless. iPad app is crap. , , Update: still awful. You can type an item title in word for word and STILL never find the item. I absolutely hate how crippled the search is. They want to steer you to certain products. You can’t use search tools like dog toys -cat -cats -food to keep the keyword spammers out You can’t filter by same day ship. “Add up to $35 worth” welll it’s real hard to do that when you don’t let us search by that criteria. You get different results depending on the search order. Filter by price-lowest and th search results CHANGE they just aren’t resorted. You can’t use “search only” or a model number. Type a model, the singular, 100% unique, ONLY model number you want and it will throw you a million non related results. You can’t use quotes to restrict a search like “Sony headphones” or will simply show you all headphones. It’s so AGGRAVATING THAT I OFTEN HAVE TO SHOP ON EBAY BECAUSE I CAN’T FIND THE ITEM IN THE WASTELAND OF UNRELATED RESULTS. What I hate the most is KNOWING This is Not a bug, it’s very much on purpose. ### Analysis: categories: (Search, Search) aspects: (Functionality, User interface) sentiments: (Negative, Negative) )))

It’s ok

The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many.

App, App, App, App, App

Performance, Notifications, Privacy, Usability, Therapeutic Features

Negative, Negative, Negative, Positive, Positive

App - Performance - Negative, App - Notifications - Negative, App - Privacy - Negative, App - Usability - Positive, App - Therapeutic Features - Positive

### USER: It’s ok: The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### ASSISTANT: App - Performance - Negative, App - Notifications - Negative, App - Privacy - Negative, App - Usability - Positive, App - Therapeutic Features - Positive )))

### Review: title: It’s ok, content: The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### Analysis: categories: App, App, App, App, App, aspects: Performance, Notifications, Privacy, Usability, Therapeutic Features, sentiments: Negative, Negative, Negative, Positive, Positive )))

### Review: title: It’s ok, content: The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### Analysis: categories: (App, App, App, App, App) aspects: (Performance, Notifications, Privacy, Usability, Therapeutic Features) sentiments: (Negative, Negative, Negative, Positive, Positive) )))

Silencers of the Truth

This one-star review is too high for a disgusting app like Instagram. They are deliberately silencing Pro-Palestine voices because they are being paid off by Israel and it’s supporters to remove content that does not fall in line with their genocidal agenda. I have had multiple stories and comments removed that simply share current events that challenge the narrative of Western media and Israel’s lies and they are taken down WITH THE SWIFTNESS. Instagram claims each of my violations goes against community standards and guidelines. Are the community standards of Instagram built on spreading hate against Arabs and falsifying information? I have recently added a Pro-Palestinian influencer on Instagram and I was notified that the account is well-known for spreading false information before I was able to confirm adding her. Meanwhile they are peddling garbage already proven false fake news by Israel to make Palestinians look bad. Like the 40 beheaded babies, already proven to be a false allegation EONS ago?? I am STILL seeing that crap on Instagram but actual videos of real atrocities happening in Gaza are taken down. , , Instagram has made their stance VERY clear. , Find a different platform if you want the unfiltered truth. Instagram is and always has been known as a false reality app. Garbage, next!!, DOWN WITH INSTAGRAM, DOWN WITH META.

Social-Political

Censorship

Negative

Social Responsibility - Political Bias - Negative

### USER: Silencers of the Truth: This one-star review is too high for a disgusting app like Instagram. They are deliberately silencing Pro-Palestine voices because they are being paid off by Israel and it’s supporters to remove content that does not fall in line with their genocidal agenda. I have had multiple stories and comments removed that simply share current events that challenge the narrative of Western media and Israel’s lies and they are taken down WITH THE SWIFTNESS. Instagram claims each of my violations goes against community standards and guidelines. Are the community standards of Instagram built on spreading hate against Arabs and falsifying information? I have recently added a Pro-Palestinian influencer on Instagram and I was notified that the account is well-known for spreading false information before I was able to confirm adding her. Meanwhile they are peddling garbage already proven false fake news by Israel to make Palestinians look bad. Like the 40 beheaded babies, already proven to be a false allegation EONS ago?? I am STILL seeing that crap on Instagram but actual videos of real atrocities happening in Gaza are taken down. , , Instagram has made their stance VERY clear. , Find a different platform if you want the unfiltered truth. Instagram is and always has been known as a false reality app. Garbage, next!!, DOWN WITH INSTAGRAM, DOWN WITH META. ### ASSISTANT: Social Responsibility - Political Bias - Negative )))

### Review: title: Silencers of the Truth, content: This one-star review is too high for a disgusting app like Instagram. They are deliberately silencing Pro-Palestine voices because they are being paid off by Israel and it’s supporters to remove content that does not fall in line with their genocidal agenda. I have had multiple stories and comments removed that simply share current events that challenge the narrative of Western media and Israel’s lies and they are taken down WITH THE SWIFTNESS. Instagram claims each of my violations goes against community standards and guidelines. Are the community standards of Instagram built on spreading hate against Arabs and falsifying information? I have recently added a Pro-Palestinian influencer on Instagram and I was notified that the account is well-known for spreading false information before I was able to confirm adding her. Meanwhile they are peddling garbage already proven false fake news by Israel to make Palestinians look bad. Like the 40 beheaded babies, already proven to be a false allegation EONS ago?? I am STILL seeing that crap on Instagram but actual videos of real atrocities happening in Gaza are taken down. , , Instagram has made their stance VERY clear. , Find a different platform if you want the unfiltered truth. Instagram is and always has been known as a false reality app. Garbage, next!!, DOWN WITH INSTAGRAM, DOWN WITH META. ### Analysis: categories: Social-Political, aspects: Censorship, sentiments: Negative )))

### Review: title: Silencers of the Truth, content: This one-star review is too high for a disgusting app like Instagram. They are deliberately silencing Pro-Palestine voices because they are being paid off by Israel and it’s supporters to remove content that does not fall in line with their genocidal agenda. I have had multiple stories and comments removed that simply share current events that challenge the narrative of Western media and Israel’s lies and they are taken down WITH THE SWIFTNESS. Instagram claims each of my violations goes against community standards and guidelines. Are the community standards of Instagram built on spreading hate against Arabs and falsifying information? I have recently added a Pro-Palestinian influencer on Instagram and I was notified that the account is well-known for spreading false information before I was able to confirm adding her. Meanwhile they are peddling garbage already proven false fake news by Israel to make Palestinians look bad. Like the 40 beheaded babies, already proven to be a false allegation EONS ago?? I am STILL seeing that crap on Instagram but actual videos of real atrocities happening in Gaza are taken down. , , Instagram has made their stance VERY clear. , Find a different platform if you want the unfiltered truth. Instagram is and always has been known as a false reality app. Garbage, next!!, DOWN WITH INSTAGRAM, DOWN WITH META. ### Analysis: categories: (Social-Political) aspects: (Censorship) sentiments: (Negative) )))

Not optimized for IPad

In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkward. The placement of everything was just completely illogical & looked like it had to be an old version. I thought maybe something was wrong with my app version so I deleted it & reloaded it, but nothing improved. I’m gonna fire up my laptop and try the web version and see if it’s better because I cannot shop like this, it’s way too frustrating. A multibillion dollar company and they can’t do better? Not impressed.

Functionality, Functionality, Functionality, Functionality, Functionality, Company

User Interface, Image Scrolling, Product Display, Layout, Updates, Reputation

Negative, Negative, Negative, Negative, Negative, Negative

Functionality - User Interface - Negative, Functionality - Image Scrolling - Negative, Functionality - Product Display - Negative, Functionality - Layout - Negative, Functionality - Updates - Negative, Company - Reputation - Negative

### USER: Not optimized for IPad: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkward. The placement of everything was just completely illogical & looked like it had to be an old version. I thought maybe something was wrong with my app version so I deleted it & reloaded it, but nothing improved. I’m gonna fire up my laptop and try the web version and see if it’s better because I cannot shop like this, it’s way too frustrating. A multibillion dollar company and they can’t do better? Not impressed. ### ASSISTANT: Functionality - User Interface - Negative, Functionality - Image Scrolling - Negative, Functionality - Product Display - Negative, Functionality - Layout - Negative, Functionality - Updates - Negative, Company - Reputation - Negative )))

### Review: title: Not optimized for IPad, content: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkward. The placement of everything was just completely illogical & looked like it had to be an old version. I thought maybe something was wrong with my app version so I deleted it & reloaded it, but nothing improved. I’m gonna fire up my laptop and try the web version and see if it’s better because I cannot shop like this, it’s way too frustrating. A multibillion dollar company and they can’t do better? Not impressed. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Company, aspects: User Interface, Image Scrolling, Product Display, Layout, Updates, Reputation, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Not optimized for IPad, content: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkward. The placement of everything was just completely illogical & looked like it had to be an old version. I thought maybe something was wrong with my app version so I deleted it & reloaded it, but nothing improved. I’m gonna fire up my laptop and try the web version and see if it’s better because I cannot shop like this, it’s way too frustrating. A multibillion dollar company and they can’t do better? Not impressed. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Company) aspects: (User Interface, Image Scrolling, Product Display, Layout, Updates, Reputation) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Poor compared to the other telemedicine apps

Have used telemedicine apps a handful of times, and have always had great experiences. I needed a routine medication refilled as I am in between doctors. Tried Teladocs as my insurance covers this particular service. After several hours of waiting for a doctor, I received a call from customer service saying that they were busy and asked If I’d like to schedule an appointment for the following day. I did so, and the doctor called about 5 minutes later anyway. The doctor wouldn’t refill my prescription for more than 7 days and told me to go to an urgent care. I have had the prescription that I had requested filled for 90 days through Dr. on Demand in the past. The doctor was also clearly in a rush to get me off the phone. Using this service was a complete waste of time. I will stick with Dr. on Demand moving forward.

Service, Service, Service, Service

Call time, Responsiveness, Quality, Doctor

negative, negative, negative, negative

Service - Call time - negative, Service - Responsiveness - negative, Service - Quality - negative, Service - Doctor - negative

### USER: Poor compared to the other telemedicine apps: Have used telemedicine apps a handful of times, and have always had great experiences. I needed a routine medication refilled as I am in between doctors. Tried Teladocs as my insurance covers this particular service. After several hours of waiting for a doctor, I received a call from customer service saying that they were busy and asked If I’d like to schedule an appointment for the following day. I did so, and the doctor called about 5 minutes later anyway. The doctor wouldn’t refill my prescription for more than 7 days and told me to go to an urgent care. I have had the prescription that I had requested filled for 90 days through Dr. on Demand in the past. The doctor was also clearly in a rush to get me off the phone. Using this service was a complete waste of time. I will stick with Dr. on Demand moving forward. ### ASSISTANT: Service - Call time - negative, Service - Responsiveness - negative, Service - Quality - negative, Service - Doctor - negative )))

### Review: title: Poor compared to the other telemedicine apps, content: Have used telemedicine apps a handful of times, and have always had great experiences. I needed a routine medication refilled as I am in between doctors. Tried Teladocs as my insurance covers this particular service. After several hours of waiting for a doctor, I received a call from customer service saying that they were busy and asked If I’d like to schedule an appointment for the following day. I did so, and the doctor called about 5 minutes later anyway. The doctor wouldn’t refill my prescription for more than 7 days and told me to go to an urgent care. I have had the prescription that I had requested filled for 90 days through Dr. on Demand in the past. The doctor was also clearly in a rush to get me off the phone. Using this service was a complete waste of time. I will stick with Dr. on Demand moving forward. ### Analysis: categories: Service, Service, Service, Service, aspects: Call time, Responsiveness, Quality, Doctor, sentiments: negative, negative, negative, negative )))

### Review: title: Poor compared to the other telemedicine apps, content: Have used telemedicine apps a handful of times, and have always had great experiences. I needed a routine medication refilled as I am in between doctors. Tried Teladocs as my insurance covers this particular service. After several hours of waiting for a doctor, I received a call from customer service saying that they were busy and asked If I’d like to schedule an appointment for the following day. I did so, and the doctor called about 5 minutes later anyway. The doctor wouldn’t refill my prescription for more than 7 days and told me to go to an urgent care. I have had the prescription that I had requested filled for 90 days through Dr. on Demand in the past. The doctor was also clearly in a rush to get me off the phone. Using this service was a complete waste of time. I will stick with Dr. on Demand moving forward. ### Analysis: categories: (Service, Service, Service, Service) aspects: (Call time, Responsiveness, Quality, Doctor) sentiments: (negative, negative, negative, negative) )))

Getting worse

Search is annoying. First when I search for something and then try and use filters to narrow down the results it ignores my filters. For example I pick a price point filter but it shows me items well over that. Yes I know some things have multiple prices depending on which variation of that item you select. Doesn’t matter though if it’s a single item with no variations that is way over price filter or an item that has multiple variations and all of them have prices way over filter selection. It still shows them to me. Also it takes it upon itself to autocorrect words in my search which doesn’t allow me to search for what I’m actually trying to find. It shows only results for its autocorrected version. There’s more issues but this review is long enough as it is.

App Store, App Store, App Store, App Store

Search, Filters, Search, Autocorrect

negative, negative, negative, negative

App Store - Search - negative, App Store - Filters - negative, App Store - Search - negative, App Store - Autocorrect - negative

### USER: Getting worse: Search is annoying. First when I search for something and then try and use filters to narrow down the results it ignores my filters. For example I pick a price point filter but it shows me items well over that. Yes I know some things have multiple prices depending on which variation of that item you select. Doesn’t matter though if it’s a single item with no variations that is way over price filter or an item that has multiple variations and all of them have prices way over filter selection. It still shows them to me. Also it takes it upon itself to autocorrect words in my search which doesn’t allow me to search for what I’m actually trying to find. It shows only results for its autocorrected version. There’s more issues but this review is long enough as it is. ### ASSISTANT: App Store - Search - negative, App Store - Filters - negative, App Store - Search - negative, App Store - Autocorrect - negative )))

### Review: title: Getting worse, content: Search is annoying. First when I search for something and then try and use filters to narrow down the results it ignores my filters. For example I pick a price point filter but it shows me items well over that. Yes I know some things have multiple prices depending on which variation of that item you select. Doesn’t matter though if it’s a single item with no variations that is way over price filter or an item that has multiple variations and all of them have prices way over filter selection. It still shows them to me. Also it takes it upon itself to autocorrect words in my search which doesn’t allow me to search for what I’m actually trying to find. It shows only results for its autocorrected version. There’s more issues but this review is long enough as it is. ### Analysis: categories: App Store, App Store, App Store, App Store, aspects: Search, Filters, Search, Autocorrect, sentiments: negative, negative, negative, negative )))

### Review: title: Getting worse, content: Search is annoying. First when I search for something and then try and use filters to narrow down the results it ignores my filters. For example I pick a price point filter but it shows me items well over that. Yes I know some things have multiple prices depending on which variation of that item you select. Doesn’t matter though if it’s a single item with no variations that is way over price filter or an item that has multiple variations and all of them have prices way over filter selection. It still shows them to me. Also it takes it upon itself to autocorrect words in my search which doesn’t allow me to search for what I’m actually trying to find. It shows only results for its autocorrected version. There’s more issues but this review is long enough as it is. ### Analysis: categories: (App Store, App Store, App Store, App Store) aspects: (Search, Filters, Search, Autocorrect) sentiments: (negative, negative, negative, negative) )))

Everyone should read this

First of all, great game. I really like the strategy it takes to successfully defend your base by placing your towers and traps wherever you want to do so. Also, don’t rush town hall. If you ever rush town hall, you’re stuck upgrading all the other buildings for weeks, maybe months (I made that mistake). Now, for those who want Supercell to reduce upgrade time for buildings, they made it that way so you stay in the game for as long as possible. That’s why building upgrades can take days or weeks to finish (weeks would be late game). For people who want cheaper builder base upgrades, they made it expensive for long lasting gameplay. Last of all, all haters, don’t make stupid reviews that have nothing to do with the game. Like I said at the beginning, great game. If you’re a pro strategist, I recommend this game.

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Strategy, Base defense, Town hall rushing, Upgrade times, Builder base upgrades

positive, positive, negative, negative, negative

Gameplay - Strategy - positive, Gameplay - Base defense - positive, Gameplay - Town hall rushing - negative, Gameplay - Upgrade times - negative, Gameplay - Builder base upgrades - negative

### USER: Everyone should read this: First of all, great game. I really like the strategy it takes to successfully defend your base by placing your towers and traps wherever you want to do so. Also, don’t rush town hall. If you ever rush town hall, you’re stuck upgrading all the other buildings for weeks, maybe months (I made that mistake). Now, for those who want Supercell to reduce upgrade time for buildings, they made it that way so you stay in the game for as long as possible. That’s why building upgrades can take days or weeks to finish (weeks would be late game). For people who want cheaper builder base upgrades, they made it expensive for long lasting gameplay. Last of all, all haters, don’t make stupid reviews that have nothing to do with the game. Like I said at the beginning, great game. If you’re a pro strategist, I recommend this game. ### ASSISTANT: Gameplay - Strategy - positive, Gameplay - Base defense - positive, Gameplay - Town hall rushing - negative, Gameplay - Upgrade times - negative, Gameplay - Builder base upgrades - negative )))

### Review: title: Everyone should read this, content: First of all, great game. I really like the strategy it takes to successfully defend your base by placing your towers and traps wherever you want to do so. Also, don’t rush town hall. If you ever rush town hall, you’re stuck upgrading all the other buildings for weeks, maybe months (I made that mistake). Now, for those who want Supercell to reduce upgrade time for buildings, they made it that way so you stay in the game for as long as possible. That’s why building upgrades can take days or weeks to finish (weeks would be late game). For people who want cheaper builder base upgrades, they made it expensive for long lasting gameplay. Last of all, all haters, don’t make stupid reviews that have nothing to do with the game. Like I said at the beginning, great game. If you’re a pro strategist, I recommend this game. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Strategy, Base defense, Town hall rushing, Upgrade times, Builder base upgrades, sentiments: positive, positive, negative, negative, negative )))

### Review: title: Everyone should read this, content: First of all, great game. I really like the strategy it takes to successfully defend your base by placing your towers and traps wherever you want to do so. Also, don’t rush town hall. If you ever rush town hall, you’re stuck upgrading all the other buildings for weeks, maybe months (I made that mistake). Now, for those who want Supercell to reduce upgrade time for buildings, they made it that way so you stay in the game for as long as possible. That’s why building upgrades can take days or weeks to finish (weeks would be late game). For people who want cheaper builder base upgrades, they made it expensive for long lasting gameplay. Last of all, all haters, don’t make stupid reviews that have nothing to do with the game. Like I said at the beginning, great game. If you’re a pro strategist, I recommend this game. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Strategy, Base defense, Town hall rushing, Upgrade times, Builder base upgrades) sentiments: (positive, positive, negative, negative, negative) )))

Edit: Teladoc made it right eventually after hassle. It’s good now and I’ve been refunded!

EDIT: I’ve been refunded now after much hassle. It’s all good. I actually had my wife use them again and she got care so it’s fine. Here’s what I wrote before:, , I googled before my visit and saw as per Teladoc’s website that they can order blood tests to patients. When I talked to the doctor for less than 2 minutes, he said he’s not allowed to order blood work through Teladoc and there’s nothing else he can do. Still charged me 75 dollars! Absolutely ridiculous. I don’t think I’ll be using Teladoc in the future or recommending it to my friends and family after this. GoodRX app seems more what I’m looking for after speaking to friends.

Medical, Features

Blood Tests, Blood Tests

Negative, Negative

Medical - Blood Tests - Negative, Features - Blood Tests - Negative, Recommendations - Negative,

### USER: Edit: Teladoc made it right eventually after hassle. It’s good now and I’ve been refunded!: EDIT: I’ve been refunded now after much hassle. It’s all good. I actually had my wife use them again and she got care so it’s fine. Here’s what I wrote before:, , I googled before my visit and saw as per Teladoc’s website that they can order blood tests to patients. When I talked to the doctor for less than 2 minutes, he said he’s not allowed to order blood work through Teladoc and there’s nothing else he can do. Still charged me 75 dollars! Absolutely ridiculous. I don’t think I’ll be using Teladoc in the future or recommending it to my friends and family after this. GoodRX app seems more what I’m looking for after speaking to friends. ### ASSISTANT: Medical - Blood Tests - Negative, Features - Blood Tests - Negative, Recommendations - Negative, )))

### Review: title: Edit: Teladoc made it right eventually after hassle. It’s good now and I’ve been refunded!, content: EDIT: I’ve been refunded now after much hassle. It’s all good. I actually had my wife use them again and she got care so it’s fine. Here’s what I wrote before:, , I googled before my visit and saw as per Teladoc’s website that they can order blood tests to patients. When I talked to the doctor for less than 2 minutes, he said he’s not allowed to order blood work through Teladoc and there’s nothing else he can do. Still charged me 75 dollars! Absolutely ridiculous. I don’t think I’ll be using Teladoc in the future or recommending it to my friends and family after this. GoodRX app seems more what I’m looking for after speaking to friends. ### Analysis: categories: Medical, Features, aspects: Blood Tests, Blood Tests, sentiments: Negative, Negative )))

### Review: title: Edit: Teladoc made it right eventually after hassle. It’s good now and I’ve been refunded!, content: EDIT: I’ve been refunded now after much hassle. It’s all good. I actually had my wife use them again and she got care so it’s fine. Here’s what I wrote before:, , I googled before my visit and saw as per Teladoc’s website that they can order blood tests to patients. When I talked to the doctor for less than 2 minutes, he said he’s not allowed to order blood work through Teladoc and there’s nothing else he can do. Still charged me 75 dollars! Absolutely ridiculous. I don’t think I’ll be using Teladoc in the future or recommending it to my friends and family after this. GoodRX app seems more what I’m looking for after speaking to friends. ### Analysis: categories: (Medical, Features) aspects: (Blood Tests, Blood Tests) sentiments: (Negative, Negative) )))

Stop making it so easy...

I have been playing this game since 2013, with some long breaks. I am now th11 and the amount of time I spent getting there is unimaginable... Whilst I agree that it used to be way too hard to upgrade stuff back then in terms of getting resources and waiting for so long for the upgrades to finish, you are making it way too easy now. It was still fine when you added the pass that gives some rewards to players who are active and do the challenges, but that was enough. I don’t see the need to make it easier and easier for new players. It’s very unfair to players, like me, who have been playing the game for a very long time and put so much effort into getting where they are now as someone can reach the same position much more easily and quicker now. The reason I am writing this is because I just saw that you are going to implement upgrade costs and time reductions soon. Whilst there are some advantages for higher levels of town hall, it is mostly focused on the lower levels. I really don’t see the need to make those levels easier since they already aren’t really that hard, you just have to put a little bit of time and effort into the game and you’ll get past those levels no problem... Just stop making it so easy...

Gameplay

Difficulty

Negative

Gameplay - Difficulty - Negative

### USER: Stop making it so easy...: I have been playing this game since 2013, with some long breaks. I am now th11 and the amount of time I spent getting there is unimaginable... Whilst I agree that it used to be way too hard to upgrade stuff back then in terms of getting resources and waiting for so long for the upgrades to finish, you are making it way too easy now. It was still fine when you added the pass that gives some rewards to players who are active and do the challenges, but that was enough. I don’t see the need to make it easier and easier for new players. It’s very unfair to players, like me, who have been playing the game for a very long time and put so much effort into getting where they are now as someone can reach the same position much more easily and quicker now. The reason I am writing this is because I just saw that you are going to implement upgrade costs and time reductions soon. Whilst there are some advantages for higher levels of town hall, it is mostly focused on the lower levels. I really don’t see the need to make those levels easier since they already aren’t really that hard, you just have to put a little bit of time and effort into the game and you’ll get past those levels no problem... Just stop making it so easy... ### ASSISTANT: Gameplay - Difficulty - Negative )))

### Review: title: Stop making it so easy..., content: I have been playing this game since 2013, with some long breaks. I am now th11 and the amount of time I spent getting there is unimaginable... Whilst I agree that it used to be way too hard to upgrade stuff back then in terms of getting resources and waiting for so long for the upgrades to finish, you are making it way too easy now. It was still fine when you added the pass that gives some rewards to players who are active and do the challenges, but that was enough. I don’t see the need to make it easier and easier for new players. It’s very unfair to players, like me, who have been playing the game for a very long time and put so much effort into getting where they are now as someone can reach the same position much more easily and quicker now. The reason I am writing this is because I just saw that you are going to implement upgrade costs and time reductions soon. Whilst there are some advantages for higher levels of town hall, it is mostly focused on the lower levels. I really don’t see the need to make those levels easier since they already aren’t really that hard, you just have to put a little bit of time and effort into the game and you’ll get past those levels no problem... Just stop making it so easy... ### Analysis: categories: Gameplay, aspects: Difficulty, sentiments: Negative )))

### Review: title: Stop making it so easy..., content: I have been playing this game since 2013, with some long breaks. I am now th11 and the amount of time I spent getting there is unimaginable... Whilst I agree that it used to be way too hard to upgrade stuff back then in terms of getting resources and waiting for so long for the upgrades to finish, you are making it way too easy now. It was still fine when you added the pass that gives some rewards to players who are active and do the challenges, but that was enough. I don’t see the need to make it easier and easier for new players. It’s very unfair to players, like me, who have been playing the game for a very long time and put so much effort into getting where they are now as someone can reach the same position much more easily and quicker now. The reason I am writing this is because I just saw that you are going to implement upgrade costs and time reductions soon. Whilst there are some advantages for higher levels of town hall, it is mostly focused on the lower levels. I really don’t see the need to make those levels easier since they already aren’t really that hard, you just have to put a little bit of time and effort into the game and you’ll get past those levels no problem... Just stop making it so easy... ### Analysis: categories: (Gameplay) aspects: (Difficulty) sentiments: (Negative) )))

My favorite game of all time

Clash of clans has Ben around for almost 10 years. And it is so addicting! I have 4 accounts and I love all of them. Watching people play this is fun. But playing is is better! I have a few suggestions though. Add something to the builder hall. The builder hall came out three years ago! And the last time it ever updated was 2 years ago. There is a lot in the game. Clan capital. Clan wars. Clan games. CWL. Trader. A lot. Battle machine and archer queen need A.I work. And add something to the witch, headhunter, bat spell, and skeleton spell. Add more leagues after legend. Add more practice attacks and more goblin maps. Reduce training time to the home village. It takes 33 minutes to train super barbs and healers. Maybe cut it down a little bit. And the most important, upgrade times. It takes 17-20 days for upgrades at th14. Any upgrades starting at th9 gets up to 6 days. The lab should be cut down. It takes 2 to 2 in a half weeks to finish a lab upgrade which is ridiculous. Anyways I will always love your game. Great work Supercell.

Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game

Addictiveness, Builder Hall, Clan features, Battle machine, Archer Queen, Witch, Headhunter, Bat spell, Skeleton spell, Leagues, Practice attacks, Goblin maps, Unit training time, Upgrade times, Lab upgrade time

positive, negative, positive, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative

Game - Addictiveness - positive, Game - Builder Hall - negative, Game - Clan features - positive, Game - Battle machine - negative, Game - Archer Queen - negative, Game - Witch - negative, Game - Headhunter - negative, Game - Bat spell - negative, Game - Skeleton spell - negative, Game - Leagues - negative, Game - Practice attacks - negative, Game - Goblin maps - negative, Game - Unit training time - negative, Game - Upgrade times - negative, Game - Lab upgrade time - negative

### USER: My favorite game of all time: Clash of clans has Ben around for almost 10 years. And it is so addicting! I have 4 accounts and I love all of them. Watching people play this is fun. But playing is is better! I have a few suggestions though. Add something to the builder hall. The builder hall came out three years ago! And the last time it ever updated was 2 years ago. There is a lot in the game. Clan capital. Clan wars. Clan games. CWL. Trader. A lot. Battle machine and archer queen need A.I work. And add something to the witch, headhunter, bat spell, and skeleton spell. Add more leagues after legend. Add more practice attacks and more goblin maps. Reduce training time to the home village. It takes 33 minutes to train super barbs and healers. Maybe cut it down a little bit. And the most important, upgrade times. It takes 17-20 days for upgrades at th14. Any upgrades starting at th9 gets up to 6 days. The lab should be cut down. It takes 2 to 2 in a half weeks to finish a lab upgrade which is ridiculous. Anyways I will always love your game. Great work Supercell. ### ASSISTANT: Game - Addictiveness - positive, Game - Builder Hall - negative, Game - Clan features - positive, Game - Battle machine - negative, Game - Archer Queen - negative, Game - Witch - negative, Game - Headhunter - negative, Game - Bat spell - negative, Game - Skeleton spell - negative, Game - Leagues - negative, Game - Practice attacks - negative, Game - Goblin maps - negative, Game - Unit training time - negative, Game - Upgrade times - negative, Game - Lab upgrade time - negative )))

### Review: title: My favorite game of all time, content: Clash of clans has Ben around for almost 10 years. And it is so addicting! I have 4 accounts and I love all of them. Watching people play this is fun. But playing is is better! I have a few suggestions though. Add something to the builder hall. The builder hall came out three years ago! And the last time it ever updated was 2 years ago. There is a lot in the game. Clan capital. Clan wars. Clan games. CWL. Trader. A lot. Battle machine and archer queen need A.I work. And add something to the witch, headhunter, bat spell, and skeleton spell. Add more leagues after legend. Add more practice attacks and more goblin maps. Reduce training time to the home village. It takes 33 minutes to train super barbs and healers. Maybe cut it down a little bit. And the most important, upgrade times. It takes 17-20 days for upgrades at th14. Any upgrades starting at th9 gets up to 6 days. The lab should be cut down. It takes 2 to 2 in a half weeks to finish a lab upgrade which is ridiculous. Anyways I will always love your game. Great work Supercell. ### Analysis: categories: Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, aspects: Addictiveness, Builder Hall, Clan features, Battle machine, Archer Queen, Witch, Headhunter, Bat spell, Skeleton spell, Leagues, Practice attacks, Goblin maps, Unit training time, Upgrade times, Lab upgrade time, sentiments: positive, negative, positive, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: My favorite game of all time, content: Clash of clans has Ben around for almost 10 years. And it is so addicting! I have 4 accounts and I love all of them. Watching people play this is fun. But playing is is better! I have a few suggestions though. Add something to the builder hall. The builder hall came out three years ago! And the last time it ever updated was 2 years ago. There is a lot in the game. Clan capital. Clan wars. Clan games. CWL. Trader. A lot. Battle machine and archer queen need A.I work. And add something to the witch, headhunter, bat spell, and skeleton spell. Add more leagues after legend. Add more practice attacks and more goblin maps. Reduce training time to the home village. It takes 33 minutes to train super barbs and healers. Maybe cut it down a little bit. And the most important, upgrade times. It takes 17-20 days for upgrades at th14. Any upgrades starting at th9 gets up to 6 days. The lab should be cut down. It takes 2 to 2 in a half weeks to finish a lab upgrade which is ridiculous. Anyways I will always love your game. Great work Supercell. ### Analysis: categories: (Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game, Game) aspects: (Addictiveness, Builder Hall, Clan features, Battle machine, Archer Queen, Witch, Headhunter, Bat spell, Skeleton spell, Leagues, Practice attacks, Goblin maps, Unit training time, Upgrade times, Lab upgrade time) sentiments: (positive, negative, positive, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative) )))

Great app But not for conversation in Spanish

rHi everyone at Babbel. I think that this is really a great app to help people learn Spanish. But the one issue that I have is that I am a black African American woman and I am a native English speaker. I have spoken English for most of my life, no other languages. But now I have just met a guy that I am seeing and he speaks Spanish, he knows English but he does not know a lot of English. So I have to learn his language so that he and I can be able to talk to each other and get to know each other. But it’s alittle difficult with this app because they teach you basic phrases but not enough to have a full everyday conversation and form sentences. Also some of the phrases that they teach are Stuff that you wouldn’t use in regular conversation. Like people being from Germany or France. I understand they are trying to make sure we get a well rounded education and that’s good. But I don’t want to be a pro at Spanish, I want to be fluent enough so that I can talk to my guy. I know i just started a few days ago and I know I am not gonna be fluent fast. But I am just saying teach me how to form sentences with the phrases I am learning. Other than this, I think Babbel is a great app for people who already know the language and just need to brush up on their skills, not really for a beginner.

Language Learning, Language Learning

Conversation, Usability

Negative, Positive

Language Learning - Conversation - Negative, Language Learning - Usability - Positive

### USER: Great app But not for conversation in Spanish: rHi everyone at Babbel. I think that this is really a great app to help people learn Spanish. But the one issue that I have is that I am a black African American woman and I am a native English speaker. I have spoken English for most of my life, no other languages. But now I have just met a guy that I am seeing and he speaks Spanish, he knows English but he does not know a lot of English. So I have to learn his language so that he and I can be able to talk to each other and get to know each other. But it’s alittle difficult with this app because they teach you basic phrases but not enough to have a full everyday conversation and form sentences. Also some of the phrases that they teach are Stuff that you wouldn’t use in regular conversation. Like people being from Germany or France. I understand they are trying to make sure we get a well rounded education and that’s good. But I don’t want to be a pro at Spanish, I want to be fluent enough so that I can talk to my guy. I know i just started a few days ago and I know I am not gonna be fluent fast. But I am just saying teach me how to form sentences with the phrases I am learning. Other than this, I think Babbel is a great app for people who already know the language and just need to brush up on their skills, not really for a beginner. ### ASSISTANT: Language Learning - Conversation - Negative, Language Learning - Usability - Positive )))

### Review: title: Great app But not for conversation in Spanish, content: rHi everyone at Babbel. I think that this is really a great app to help people learn Spanish. But the one issue that I have is that I am a black African American woman and I am a native English speaker. I have spoken English for most of my life, no other languages. But now I have just met a guy that I am seeing and he speaks Spanish, he knows English but he does not know a lot of English. So I have to learn his language so that he and I can be able to talk to each other and get to know each other. But it’s alittle difficult with this app because they teach you basic phrases but not enough to have a full everyday conversation and form sentences. Also some of the phrases that they teach are Stuff that you wouldn’t use in regular conversation. Like people being from Germany or France. I understand they are trying to make sure we get a well rounded education and that’s good. But I don’t want to be a pro at Spanish, I want to be fluent enough so that I can talk to my guy. I know i just started a few days ago and I know I am not gonna be fluent fast. But I am just saying teach me how to form sentences with the phrases I am learning. Other than this, I think Babbel is a great app for people who already know the language and just need to brush up on their skills, not really for a beginner. ### Analysis: categories: Language Learning, Language Learning, aspects: Conversation, Usability, sentiments: Negative, Positive )))

### Review: title: Great app But not for conversation in Spanish, content: rHi everyone at Babbel. I think that this is really a great app to help people learn Spanish. But the one issue that I have is that I am a black African American woman and I am a native English speaker. I have spoken English for most of my life, no other languages. But now I have just met a guy that I am seeing and he speaks Spanish, he knows English but he does not know a lot of English. So I have to learn his language so that he and I can be able to talk to each other and get to know each other. But it’s alittle difficult with this app because they teach you basic phrases but not enough to have a full everyday conversation and form sentences. Also some of the phrases that they teach are Stuff that you wouldn’t use in regular conversation. Like people being from Germany or France. I understand they are trying to make sure we get a well rounded education and that’s good. But I don’t want to be a pro at Spanish, I want to be fluent enough so that I can talk to my guy. I know i just started a few days ago and I know I am not gonna be fluent fast. But I am just saying teach me how to form sentences with the phrases I am learning. Other than this, I think Babbel is a great app for people who already know the language and just need to brush up on their skills, not really for a beginner. ### Analysis: categories: (Language Learning, Language Learning) aspects: (Conversation, Usability) sentiments: (Negative, Positive) )))

Starting to hate this

Hey whatsapp it is very important that you guys check out what is going on with this app because recently I’ve been having trouble getting notifications on WhatsApp even calls I can’t even get them when they call me I am getting very tired and I want this issue resolved I just want to let you guys know that when my phone turns off or when the light goes off on the screen and if someone tries to text me or call me does my phone does not ring and I do not receive a notification..... so when I turn on my phone with the home button I really can see the notifications pop up one by one each phone call that I missed pops up as well so what is going on can you please fix this issue please thank you.

Functionality

Notifications

Negative

Functionality - Notifications - Negative

### USER: Starting to hate this: Hey whatsapp it is very important that you guys check out what is going on with this app because recently I’ve been having trouble getting notifications on WhatsApp even calls I can’t even get them when they call me I am getting very tired and I want this issue resolved I just want to let you guys know that when my phone turns off or when the light goes off on the screen and if someone tries to text me or call me does my phone does not ring and I do not receive a notification..... so when I turn on my phone with the home button I really can see the notifications pop up one by one each phone call that I missed pops up as well so what is going on can you please fix this issue please thank you. ### ASSISTANT: Functionality - Notifications - Negative )))

### Review: title: Starting to hate this, content: Hey whatsapp it is very important that you guys check out what is going on with this app because recently I’ve been having trouble getting notifications on WhatsApp even calls I can’t even get them when they call me I am getting very tired and I want this issue resolved I just want to let you guys know that when my phone turns off or when the light goes off on the screen and if someone tries to text me or call me does my phone does not ring and I do not receive a notification..... so when I turn on my phone with the home button I really can see the notifications pop up one by one each phone call that I missed pops up as well so what is going on can you please fix this issue please thank you. ### Analysis: categories: Functionality, aspects: Notifications, sentiments: Negative )))

### Review: title: Starting to hate this, content: Hey whatsapp it is very important that you guys check out what is going on with this app because recently I’ve been having trouble getting notifications on WhatsApp even calls I can’t even get them when they call me I am getting very tired and I want this issue resolved I just want to let you guys know that when my phone turns off or when the light goes off on the screen and if someone tries to text me or call me does my phone does not ring and I do not receive a notification..... so when I turn on my phone with the home button I really can see the notifications pop up one by one each phone call that I missed pops up as well so what is going on can you please fix this issue please thank you. ### Analysis: categories: (Functionality) aspects: (Notifications) sentiments: (Negative) )))

Messy/distracting organization

Groups that I’ve been a part of have been back and forth between using WhatsApp and GroupMe. We used to use GroupMe, which I enjoyed much better due to the fact that you can like messages and it looked a lot cleaner. WhatsApp is great because it’s easier to share content on it but it is very disorganized and the distracting background makes it feel as though I’m not able to focus on the actual content of our conversation and I feel as though I’m always missing something. I would prefer if the background was a solid color, like GroupMe, because it feels more organized and less chaotic. Those two features (liking messages and more organized/professional) would change my opinion of WhatsApp from a two to a five.

Communication, Communication, Communication

Organization, Sharing, Background

negative, positive, negative

Communication - Organization - negative, Communication - Sharing - positive, Communication - Background - negative

### USER: Messy/distracting organization: Groups that I’ve been a part of have been back and forth between using WhatsApp and GroupMe. We used to use GroupMe, which I enjoyed much better due to the fact that you can like messages and it looked a lot cleaner. WhatsApp is great because it’s easier to share content on it but it is very disorganized and the distracting background makes it feel as though I’m not able to focus on the actual content of our conversation and I feel as though I’m always missing something. I would prefer if the background was a solid color, like GroupMe, because it feels more organized and less chaotic. Those two features (liking messages and more organized/professional) would change my opinion of WhatsApp from a two to a five. ### ASSISTANT: Communication - Organization - negative, Communication - Sharing - positive, Communication - Background - negative )))

### Review: title: Messy/distracting organization, content: Groups that I’ve been a part of have been back and forth between using WhatsApp and GroupMe. We used to use GroupMe, which I enjoyed much better due to the fact that you can like messages and it looked a lot cleaner. WhatsApp is great because it’s easier to share content on it but it is very disorganized and the distracting background makes it feel as though I’m not able to focus on the actual content of our conversation and I feel as though I’m always missing something. I would prefer if the background was a solid color, like GroupMe, because it feels more organized and less chaotic. Those two features (liking messages and more organized/professional) would change my opinion of WhatsApp from a two to a five. ### Analysis: categories: Communication, Communication, Communication, aspects: Organization, Sharing, Background, sentiments: negative, positive, negative )))

### Review: title: Messy/distracting organization, content: Groups that I’ve been a part of have been back and forth between using WhatsApp and GroupMe. We used to use GroupMe, which I enjoyed much better due to the fact that you can like messages and it looked a lot cleaner. WhatsApp is great because it’s easier to share content on it but it is very disorganized and the distracting background makes it feel as though I’m not able to focus on the actual content of our conversation and I feel as though I’m always missing something. I would prefer if the background was a solid color, like GroupMe, because it feels more organized and less chaotic. Those two features (liking messages and more organized/professional) would change my opinion of WhatsApp from a two to a five. ### Analysis: categories: (Communication, Communication, Communication) aspects: (Organization, Sharing, Background) sentiments: (negative, positive, negative) )))

It isn’t working

(Please read all the way through and let me know if this isn’t just happening to me) I use Instagram all the time and this is the only genuine problem I’ve ever experienced. So I was just trying to go through my Instagram but when I was in just the default page with all those posts from people I know, only one picture would load and the rest wouldn’t. I couldn’t even like the picture. I then tried direct messaging someone. But again, it didn’t work. So I went to their account and it wouldn’t load so I tried pressing “message” and it wouldn’t let me. I swiped Instagram out of my recents continuously but it wouldn’t work. So then I decided to reset my phone but it once again, didn’t work. My last shot was deleting the app and getting it again cuz I thought for sure it would work. I was wrong. I tried sighing in but it just kept saying “error”. So I currently have nothing to really occupy my time. If you can let me know if this is a problem with the whole app or just my phone I’ll appreciate it. Also, I was signed into two accounts. So I know for sure it can’t be my account.

App, App, App

Functionality, Messaging, Sign-in

Negative, Negative, Negative

App - Instagram - negative

### USER: It isn’t working: (Please read all the way through and let me know if this isn’t just happening to me) I use Instagram all the time and this is the only genuine problem I’ve ever experienced. So I was just trying to go through my Instagram but when I was in just the default page with all those posts from people I know, only one picture would load and the rest wouldn’t. I couldn’t even like the picture. I then tried direct messaging someone. But again, it didn’t work. So I went to their account and it wouldn’t load so I tried pressing “message” and it wouldn’t let me. I swiped Instagram out of my recents continuously but it wouldn’t work. So then I decided to reset my phone but it once again, didn’t work. My last shot was deleting the app and getting it again cuz I thought for sure it would work. I was wrong. I tried sighing in but it just kept saying “error”. So I currently have nothing to really occupy my time. If you can let me know if this is a problem with the whole app or just my phone I’ll appreciate it. Also, I was signed into two accounts. So I know for sure it can’t be my account. ### ASSISTANT: App - Instagram - negative )))

### Review: title: It isn’t working, content: (Please read all the way through and let me know if this isn’t just happening to me) I use Instagram all the time and this is the only genuine problem I’ve ever experienced. So I was just trying to go through my Instagram but when I was in just the default page with all those posts from people I know, only one picture would load and the rest wouldn’t. I couldn’t even like the picture. I then tried direct messaging someone. But again, it didn’t work. So I went to their account and it wouldn’t load so I tried pressing “message” and it wouldn’t let me. I swiped Instagram out of my recents continuously but it wouldn’t work. So then I decided to reset my phone but it once again, didn’t work. My last shot was deleting the app and getting it again cuz I thought for sure it would work. I was wrong. I tried sighing in but it just kept saying “error”. So I currently have nothing to really occupy my time. If you can let me know if this is a problem with the whole app or just my phone I’ll appreciate it. Also, I was signed into two accounts. So I know for sure it can’t be my account. ### Analysis: categories: App, App, App, aspects: Functionality, Messaging, Sign-in, sentiments: Negative, Negative, Negative )))

### Review: title: It isn’t working, content: (Please read all the way through and let me know if this isn’t just happening to me) I use Instagram all the time and this is the only genuine problem I’ve ever experienced. So I was just trying to go through my Instagram but when I was in just the default page with all those posts from people I know, only one picture would load and the rest wouldn’t. I couldn’t even like the picture. I then tried direct messaging someone. But again, it didn’t work. So I went to their account and it wouldn’t load so I tried pressing “message” and it wouldn’t let me. I swiped Instagram out of my recents continuously but it wouldn’t work. So then I decided to reset my phone but it once again, didn’t work. My last shot was deleting the app and getting it again cuz I thought for sure it would work. I was wrong. I tried sighing in but it just kept saying “error”. So I currently have nothing to really occupy my time. If you can let me know if this is a problem with the whole app or just my phone I’ll appreciate it. Also, I was signed into two accounts. So I know for sure it can’t be my account. ### Analysis: categories: (App, App, App) aspects: (Functionality, Messaging, Sign-in) sentiments: (Negative, Negative, Negative) )))

My opinion

I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it.

App Design, App Funcionality

Dark mode, Contacting friends

Negative, Positive

App Design - Dark mode - Negative, App Funcionality - Contacting friends - Positive

### USER: My opinion: I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it. ### ASSISTANT: App Design - Dark mode - Negative, App Funcionality - Contacting friends - Positive )))

### Review: title: My opinion, content: I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it. ### Analysis: categories: App Design, App Funcionality, aspects: Dark mode, Contacting friends, sentiments: Negative, Positive )))

### Review: title: My opinion, content: I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it. ### Analysis: categories: (App Design, App Funcionality) aspects: (Dark mode, Contacting friends) sentiments: (Negative, Positive) )))

Excellent care

I have had sinus infection in the past and knew right away my symptoms and it was after hours so I called tele doc and got a response within minutes and he was thorough in his questions and told me that in fact I had acute sinusitis and ordered antibiotic and a nasal spray and within half hour I picked the medications at the pharmacy and started treatment immediately. I called tele doc again 3 days after finishing antibiotic for an ongoing cough and again within minutes I got a call back from a doctor who informed me that the cough can linger for weeks or months but ordered some medication for me and was able to give me a doctors note for work and no travel at this time. I am a health care provider and I would recommend tele doc 100%

Healthcare, Healthcare, Healthcare

Care, Responsiveness, Medication

positive, positive, positive

Healthcare - Care - positive, Healthcare - Responsiveness - positive, Healthcare - Medication - positive

### USER: Excellent care: I have had sinus infection in the past and knew right away my symptoms and it was after hours so I called tele doc and got a response within minutes and he was thorough in his questions and told me that in fact I had acute sinusitis and ordered antibiotic and a nasal spray and within half hour I picked the medications at the pharmacy and started treatment immediately. I called tele doc again 3 days after finishing antibiotic for an ongoing cough and again within minutes I got a call back from a doctor who informed me that the cough can linger for weeks or months but ordered some medication for me and was able to give me a doctors note for work and no travel at this time. I am a health care provider and I would recommend tele doc 100% ### ASSISTANT: Healthcare - Care - positive, Healthcare - Responsiveness - positive, Healthcare - Medication - positive )))

### Review: title: Excellent care, content: I have had sinus infection in the past and knew right away my symptoms and it was after hours so I called tele doc and got a response within minutes and he was thorough in his questions and told me that in fact I had acute sinusitis and ordered antibiotic and a nasal spray and within half hour I picked the medications at the pharmacy and started treatment immediately. I called tele doc again 3 days after finishing antibiotic for an ongoing cough and again within minutes I got a call back from a doctor who informed me that the cough can linger for weeks or months but ordered some medication for me and was able to give me a doctors note for work and no travel at this time. I am a health care provider and I would recommend tele doc 100% ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Care, Responsiveness, Medication, sentiments: positive, positive, positive )))

### Review: title: Excellent care, content: I have had sinus infection in the past and knew right away my symptoms and it was after hours so I called tele doc and got a response within minutes and he was thorough in his questions and told me that in fact I had acute sinusitis and ordered antibiotic and a nasal spray and within half hour I picked the medications at the pharmacy and started treatment immediately. I called tele doc again 3 days after finishing antibiotic for an ongoing cough and again within minutes I got a call back from a doctor who informed me that the cough can linger for weeks or months but ordered some medication for me and was able to give me a doctors note for work and no travel at this time. I am a health care provider and I would recommend tele doc 100% ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Care, Responsiveness, Medication) sentiments: (positive, positive, positive) )))

Speaking lessons have problems

Overall a pretty good app, but the speaking lessons are a pain on this iPad. Sometimes I speak and nothing happens at all… sometimes I get it wrong, but repeat it the exact same way and get it right; sometimes I deliberately mispronounce something and get it right anyway. There is no real feedback on why the pronunciation was wrong, so I just sit there repeating it over and over until I can move on., , The Portuguese pronunciation lessons are odd and don’t benefit from having examples with people speaking different accents. Sometimes the text explanations don’t match what I hear at all, Éu does not sound anything like o, etc.

App-Review

Speaking feature

negative

App-Review - Speaking feature - negative

### USER: Speaking lessons have problems: Overall a pretty good app, but the speaking lessons are a pain on this iPad. Sometimes I speak and nothing happens at all… sometimes I get it wrong, but repeat it the exact same way and get it right; sometimes I deliberately mispronounce something and get it right anyway. There is no real feedback on why the pronunciation was wrong, so I just sit there repeating it over and over until I can move on., , The Portuguese pronunciation lessons are odd and don’t benefit from having examples with people speaking different accents. Sometimes the text explanations don’t match what I hear at all, Éu does not sound anything like o, etc. ### ASSISTANT: App-Review - Speaking feature - negative )))

### Review: title: Speaking lessons have problems, content: Overall a pretty good app, but the speaking lessons are a pain on this iPad. Sometimes I speak and nothing happens at all… sometimes I get it wrong, but repeat it the exact same way and get it right; sometimes I deliberately mispronounce something and get it right anyway. There is no real feedback on why the pronunciation was wrong, so I just sit there repeating it over and over until I can move on., , The Portuguese pronunciation lessons are odd and don’t benefit from having examples with people speaking different accents. Sometimes the text explanations don’t match what I hear at all, Éu does not sound anything like o, etc. ### Analysis: categories: App-Review, aspects: Speaking feature, sentiments: negative )))

### Review: title: Speaking lessons have problems, content: Overall a pretty good app, but the speaking lessons are a pain on this iPad. Sometimes I speak and nothing happens at all… sometimes I get it wrong, but repeat it the exact same way and get it right; sometimes I deliberately mispronounce something and get it right anyway. There is no real feedback on why the pronunciation was wrong, so I just sit there repeating it over and over until I can move on., , The Portuguese pronunciation lessons are odd and don’t benefit from having examples with people speaking different accents. Sometimes the text explanations don’t match what I hear at all, Éu does not sound anything like o, etc. ### Analysis: categories: (App-Review) aspects: (Speaking feature) sentiments: (negative) )))

App isn’t loading…

So I’ve used Teladoc for a couple months and haven’t had any issues till today. I had a very important doctors appointment through Teladoc. But when I tried to login an error messages popped up saying unable to “there has been an error unable to load”. Now my internets more than fine and I’ve been trying to get on for a couple hours here too. But, when I called Teladoc to try and figure this issue out they have nobody available to deal with the issue till Monday… for a company as big as Teladoc to have there site crash and for as long as it has (and still is as I’m writing this) is just such a gross reminder of how company’s like this do not care about the individual using the app. Even when it is for something as important as people’s health and well-being.

Functionality, Functionality, Company, Company, Company

Login, Loading, Customer Service, Reliability, Responsiveness

negative, negative, negative, negative, negative

Functionality - Login - negative, Functionality - Loading - negative, Company - Customer Service - negative, Company - Reliability - negative, Company - Responsiveness - negative

### USER: App isn’t loading…: So I’ve used Teladoc for a couple months and haven’t had any issues till today. I had a very important doctors appointment through Teladoc. But when I tried to login an error messages popped up saying unable to “there has been an error unable to load”. Now my internets more than fine and I’ve been trying to get on for a couple hours here too. But, when I called Teladoc to try and figure this issue out they have nobody available to deal with the issue till Monday… for a company as big as Teladoc to have there site crash and for as long as it has (and still is as I’m writing this) is just such a gross reminder of how company’s like this do not care about the individual using the app. Even when it is for something as important as people’s health and well-being. ### ASSISTANT: Functionality - Login - negative, Functionality - Loading - negative, Company - Customer Service - negative, Company - Reliability - negative, Company - Responsiveness - negative )))

### Review: title: App isn’t loading…, content: So I’ve used Teladoc for a couple months and haven’t had any issues till today. I had a very important doctors appointment through Teladoc. But when I tried to login an error messages popped up saying unable to “there has been an error unable to load”. Now my internets more than fine and I’ve been trying to get on for a couple hours here too. But, when I called Teladoc to try and figure this issue out they have nobody available to deal with the issue till Monday… for a company as big as Teladoc to have there site crash and for as long as it has (and still is as I’m writing this) is just such a gross reminder of how company’s like this do not care about the individual using the app. Even when it is for something as important as people’s health and well-being. ### Analysis: categories: Functionality, Functionality, Company, Company, Company, aspects: Login, Loading, Customer Service, Reliability, Responsiveness, sentiments: negative, negative, negative, negative, negative )))

### Review: title: App isn’t loading…, content: So I’ve used Teladoc for a couple months and haven’t had any issues till today. I had a very important doctors appointment through Teladoc. But when I tried to login an error messages popped up saying unable to “there has been an error unable to load”. Now my internets more than fine and I’ve been trying to get on for a couple hours here too. But, when I called Teladoc to try and figure this issue out they have nobody available to deal with the issue till Monday… for a company as big as Teladoc to have there site crash and for as long as it has (and still is as I’m writing this) is just such a gross reminder of how company’s like this do not care about the individual using the app. Even when it is for something as important as people’s health and well-being. ### Analysis: categories: (Functionality, Functionality, Company, Company, Company) aspects: (Login, Loading, Customer Service, Reliability, Responsiveness) sentiments: (negative, negative, negative, negative, negative) )))

Needs 1 change

I love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too?

App

Notification system

negative

App - Notification system - negative

### USER: Needs 1 change: I love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too? ### ASSISTANT: App - Notification system - negative )))

### Review: title: Needs 1 change, content: I love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too? ### Analysis: categories: App, aspects: Notification system, sentiments: negative )))

### Review: title: Needs 1 change, content: I love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too? ### Analysis: categories: (App) aspects: (Notification system) sentiments: (negative) )))

CHATS NOT RESTORED

I’ve been using this app for a long time and have had minor issues like messages not showing up for me or me sending messages and the other person not receiving some them. But yesterday was the worst. I updated whatsapp and when it was done updating I tried to open the app but instead it crashed and took me to the Home Screen. I noticed that WhatsApp had somehow been uninstalled which makes no sense because all I did was update it. I looked for it everywhere but it seems like it was completely erased from my phone. So I reinstalled it but none of my iCloud chats were saved. Even though I backed them up daily and I have plenty of space left. For some reason none of the chats were saved so I couldn’t restore anything. I had a lot of information that I need in one of those chats and now that info is gone forever.

App Features

Restore Chat History

Negative

App Features - Restore Chat History - Negative

### USER: CHATS NOT RESTORED: I’ve been using this app for a long time and have had minor issues like messages not showing up for me or me sending messages and the other person not receiving some them. But yesterday was the worst. I updated whatsapp and when it was done updating I tried to open the app but instead it crashed and took me to the Home Screen. I noticed that WhatsApp had somehow been uninstalled which makes no sense because all I did was update it. I looked for it everywhere but it seems like it was completely erased from my phone. So I reinstalled it but none of my iCloud chats were saved. Even though I backed them up daily and I have plenty of space left. For some reason none of the chats were saved so I couldn’t restore anything. I had a lot of information that I need in one of those chats and now that info is gone forever. ### ASSISTANT: App Features - Restore Chat History - Negative )))

### Review: title: CHATS NOT RESTORED, content: I’ve been using this app for a long time and have had minor issues like messages not showing up for me or me sending messages and the other person not receiving some them. But yesterday was the worst. I updated whatsapp and when it was done updating I tried to open the app but instead it crashed and took me to the Home Screen. I noticed that WhatsApp had somehow been uninstalled which makes no sense because all I did was update it. I looked for it everywhere but it seems like it was completely erased from my phone. So I reinstalled it but none of my iCloud chats were saved. Even though I backed them up daily and I have plenty of space left. For some reason none of the chats were saved so I couldn’t restore anything. I had a lot of information that I need in one of those chats and now that info is gone forever. ### Analysis: categories: App Features, aspects: Restore Chat History, sentiments: Negative )))

### Review: title: CHATS NOT RESTORED, content: I’ve been using this app for a long time and have had minor issues like messages not showing up for me or me sending messages and the other person not receiving some them. But yesterday was the worst. I updated whatsapp and when it was done updating I tried to open the app but instead it crashed and took me to the Home Screen. I noticed that WhatsApp had somehow been uninstalled which makes no sense because all I did was update it. I looked for it everywhere but it seems like it was completely erased from my phone. So I reinstalled it but none of my iCloud chats were saved. Even though I backed them up daily and I have plenty of space left. For some reason none of the chats were saved so I couldn’t restore anything. I had a lot of information that I need in one of those chats and now that info is gone forever. ### Analysis: categories: (App Features) aspects: (Restore Chat History) sentiments: (Negative) )))

Never sent prescription to pharmacy

The Tele-visit with doctor when well but they dropped the ball on my prescription. They sent me an email confirmation that my Rx was sent to pharmacy, but wasted my time since the pharmacy did not receive it. I called Teledoc phone number and was sent to an “alert” company that tried to sell me a medical device….3 times! Finally got thru only to wait on hold for 47 minutes!!!!!! Good to know my time and care means so much to them. :/ when I finally reached an operator, Teledoc blamed it on the pharmacy saying something about satellites. What? Just own up to your error, wasting my time and fix it! I went to Teledoc to feel better, not to add frustration to my life.

Medical, Medical, Support, Support

Prescription, Tele-visit, Email, Phone

negative, positive, negative, negative

Medical - Prescription - negative, Medical - Tele-visit - positive, Support - Email - negative, Support - Phone - negative

### USER: Never sent prescription to pharmacy: The Tele-visit with doctor when well but they dropped the ball on my prescription. They sent me an email confirmation that my Rx was sent to pharmacy, but wasted my time since the pharmacy did not receive it. I called Teledoc phone number and was sent to an “alert” company that tried to sell me a medical device….3 times! Finally got thru only to wait on hold for 47 minutes!!!!!! Good to know my time and care means so much to them. :/ when I finally reached an operator, Teledoc blamed it on the pharmacy saying something about satellites. What? Just own up to your error, wasting my time and fix it! I went to Teledoc to feel better, not to add frustration to my life. ### ASSISTANT: Medical - Prescription - negative, Medical - Tele-visit - positive, Support - Email - negative, Support - Phone - negative )))

### Review: title: Never sent prescription to pharmacy, content: The Tele-visit with doctor when well but they dropped the ball on my prescription. They sent me an email confirmation that my Rx was sent to pharmacy, but wasted my time since the pharmacy did not receive it. I called Teledoc phone number and was sent to an “alert” company that tried to sell me a medical device….3 times! Finally got thru only to wait on hold for 47 minutes!!!!!! Good to know my time and care means so much to them. :/ when I finally reached an operator, Teledoc blamed it on the pharmacy saying something about satellites. What? Just own up to your error, wasting my time and fix it! I went to Teledoc to feel better, not to add frustration to my life. ### Analysis: categories: Medical, Medical, Support, Support, aspects: Prescription, Tele-visit, Email, Phone, sentiments: negative, positive, negative, negative )))

### Review: title: Never sent prescription to pharmacy, content: The Tele-visit with doctor when well but they dropped the ball on my prescription. They sent me an email confirmation that my Rx was sent to pharmacy, but wasted my time since the pharmacy did not receive it. I called Teledoc phone number and was sent to an “alert” company that tried to sell me a medical device….3 times! Finally got thru only to wait on hold for 47 minutes!!!!!! Good to know my time and care means so much to them. :/ when I finally reached an operator, Teledoc blamed it on the pharmacy saying something about satellites. What? Just own up to your error, wasting my time and fix it! I went to Teledoc to feel better, not to add frustration to my life. ### Analysis: categories: (Medical, Medical, Support, Support) aspects: (Prescription, Tele-visit, Email, Phone) sentiments: (negative, positive, negative, negative) )))

Bug fixes needed badly

Hey Instagram! I am struggling on this app because whenever I try to post either on my story or my account it says, "we'll try again when there's a better connection." And I've restarted my connection logged out logged in and all I get is the same old same old. I get that Instagram just builds a bigger variety a day and it's hard to just register that there is just to much glitching. I get that there is A LOT going on in this app at once, the population is huge I get it. But I can't do ANYTHING without it say "we'll try again when you have a better connection·" and yet, my connection is just fine! I don't understand why or why when I post something it also deletes itself. I seem to post a lot on my account which maybe is the reason but, I'm not as active all the time so idk why it says all this. I close out the app go in again and... Bam; NOTHING!!! Yayyyy!! No. It's really difficult as well but also very annoying., , Don't get me wrong Instagram ROCKS I love it it's everything I want, it's just, it's kinda annoying and I want to post! So please read in on this and consider it., -scar

App

Features

Negative

App - Functionality - Negative, App - Reliability - Negative, App - Feature - Positive

### USER: Bug fixes needed badly: Hey Instagram! I am struggling on this app because whenever I try to post either on my story or my account it says, "we'll try again when there's a better connection." And I've restarted my connection logged out logged in and all I get is the same old same old. I get that Instagram just builds a bigger variety a day and it's hard to just register that there is just to much glitching. I get that there is A LOT going on in this app at once, the population is huge I get it. But I can't do ANYTHING without it say "we'll try again when you have a better connection·" and yet, my connection is just fine! I don't understand why or why when I post something it also deletes itself. I seem to post a lot on my account which maybe is the reason but, I'm not as active all the time so idk why it says all this. I close out the app go in again and... Bam; NOTHING!!! Yayyyy!! No. It's really difficult as well but also very annoying., , Don't get me wrong Instagram ROCKS I love it it's everything I want, it's just, it's kinda annoying and I want to post! So please read in on this and consider it., -scar ### ASSISTANT: App - Functionality - Negative, App - Reliability - Negative, App - Feature - Positive )))

### Review: title: Bug fixes needed badly, content: Hey Instagram! I am struggling on this app because whenever I try to post either on my story or my account it says, "we'll try again when there's a better connection." And I've restarted my connection logged out logged in and all I get is the same old same old. I get that Instagram just builds a bigger variety a day and it's hard to just register that there is just to much glitching. I get that there is A LOT going on in this app at once, the population is huge I get it. But I can't do ANYTHING without it say "we'll try again when you have a better connection·" and yet, my connection is just fine! I don't understand why or why when I post something it also deletes itself. I seem to post a lot on my account which maybe is the reason but, I'm not as active all the time so idk why it says all this. I close out the app go in again and... Bam; NOTHING!!! Yayyyy!! No. It's really difficult as well but also very annoying., , Don't get me wrong Instagram ROCKS I love it it's everything I want, it's just, it's kinda annoying and I want to post! So please read in on this and consider it., -scar ### Analysis: categories: App, aspects: Features, sentiments: Negative )))

### Review: title: Bug fixes needed badly, content: Hey Instagram! I am struggling on this app because whenever I try to post either on my story or my account it says, "we'll try again when there's a better connection." And I've restarted my connection logged out logged in and all I get is the same old same old. I get that Instagram just builds a bigger variety a day and it's hard to just register that there is just to much glitching. I get that there is A LOT going on in this app at once, the population is huge I get it. But I can't do ANYTHING without it say "we'll try again when you have a better connection·" and yet, my connection is just fine! I don't understand why or why when I post something it also deletes itself. I seem to post a lot on my account which maybe is the reason but, I'm not as active all the time so idk why it says all this. I close out the app go in again and... Bam; NOTHING!!! Yayyyy!! No. It's really difficult as well but also very annoying., , Don't get me wrong Instagram ROCKS I love it it's everything I want, it's just, it's kinda annoying and I want to post! So please read in on this and consider it., -scar ### Analysis: categories: (App) aspects: (Features) sentiments: (Negative) )))

Ashleigh Mckinney calls home

The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home

Communication

App

positive

Communication - App - positive

### USER: Ashleigh Mckinney calls home: The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### ASSISTANT: Communication - App - positive )))

### Review: title: Ashleigh Mckinney calls home, content: The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### Analysis: categories: Communication, aspects: App, sentiments: positive )))

### Review: title: Ashleigh Mckinney calls home, content: The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### Analysis: categories: (Communication) aspects: (App) sentiments: (positive) )))

I will never use teledoc again

I called and had a video call with a doctor(would’ve seen a dentist but couldn’t into any in less than a week). I was prescribed antibiotics and ibuprofen because my check my gums were swollen and infected on one side of my mouth. She told me that she would write an excuse for me for 3 days (the max days btw), send off my prescription, and all of that should be done in about 10 minutes. So to make a long story short I never got my doctors note and spoke to 5 different representatives over the next 5 days having to wait a stressful thinking wondering when they will resolve this issue. The result was they finally got in contact with her and now she is saying one day. Guess who is going to get a write up for each day he was at work. I work in a freezer at work. We are in there up to 10 hours a day. If you know anything about cold air doesn’t mix well with certain kind of tooth aches then you understand my pain. They will do no refunds and conversation arent recorded so you don’t have any proof of what the doctor said. I wouldn’t recommend this service to anyone. That’s just my story. Don’t let what I say discourage you from using there service. First time I used it was great. This second time I used it was really unprofessional. There are some good doctors and some crappy ones. In my case the odds are 50 50. Uninstalling the app.

Healthcare, Healthcare, Healthcare, Healthcare

Appointment booking, Communication, Functionality, Doctor quality

Negative, Negative, Negative, Negative

Healthcare - Appointment booking - Negative, Healthcare - Communication - Negative, Healthcare - Functionality - Negative, Healthcare - Doctor quality - Negative

### USER: I will never use teledoc again: I called and had a video call with a doctor(would’ve seen a dentist but couldn’t into any in less than a week). I was prescribed antibiotics and ibuprofen because my check my gums were swollen and infected on one side of my mouth. She told me that she would write an excuse for me for 3 days (the max days btw), send off my prescription, and all of that should be done in about 10 minutes. So to make a long story short I never got my doctors note and spoke to 5 different representatives over the next 5 days having to wait a stressful thinking wondering when they will resolve this issue. The result was they finally got in contact with her and now she is saying one day. Guess who is going to get a write up for each day he was at work. I work in a freezer at work. We are in there up to 10 hours a day. If you know anything about cold air doesn’t mix well with certain kind of tooth aches then you understand my pain. They will do no refunds and conversation arent recorded so you don’t have any proof of what the doctor said. I wouldn’t recommend this service to anyone. That’s just my story. Don’t let what I say discourage you from using there service. First time I used it was great. This second time I used it was really unprofessional. There are some good doctors and some crappy ones. In my case the odds are 50 50. Uninstalling the app. ### ASSISTANT: Healthcare - Appointment booking - Negative, Healthcare - Communication - Negative, Healthcare - Functionality - Negative, Healthcare - Doctor quality - Negative )))

### Review: title: I will never use teledoc again, content: I called and had a video call with a doctor(would’ve seen a dentist but couldn’t into any in less than a week). I was prescribed antibiotics and ibuprofen because my check my gums were swollen and infected on one side of my mouth. She told me that she would write an excuse for me for 3 days (the max days btw), send off my prescription, and all of that should be done in about 10 minutes. So to make a long story short I never got my doctors note and spoke to 5 different representatives over the next 5 days having to wait a stressful thinking wondering when they will resolve this issue. The result was they finally got in contact with her and now she is saying one day. Guess who is going to get a write up for each day he was at work. I work in a freezer at work. We are in there up to 10 hours a day. If you know anything about cold air doesn’t mix well with certain kind of tooth aches then you understand my pain. They will do no refunds and conversation arent recorded so you don’t have any proof of what the doctor said. I wouldn’t recommend this service to anyone. That’s just my story. Don’t let what I say discourage you from using there service. First time I used it was great. This second time I used it was really unprofessional. There are some good doctors and some crappy ones. In my case the odds are 50 50. Uninstalling the app. ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Appointment booking, Communication, Functionality, Doctor quality, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: I will never use teledoc again, content: I called and had a video call with a doctor(would’ve seen a dentist but couldn’t into any in less than a week). I was prescribed antibiotics and ibuprofen because my check my gums were swollen and infected on one side of my mouth. She told me that she would write an excuse for me for 3 days (the max days btw), send off my prescription, and all of that should be done in about 10 minutes. So to make a long story short I never got my doctors note and spoke to 5 different representatives over the next 5 days having to wait a stressful thinking wondering when they will resolve this issue. The result was they finally got in contact with her and now she is saying one day. Guess who is going to get a write up for each day he was at work. I work in a freezer at work. We are in there up to 10 hours a day. If you know anything about cold air doesn’t mix well with certain kind of tooth aches then you understand my pain. They will do no refunds and conversation arent recorded so you don’t have any proof of what the doctor said. I wouldn’t recommend this service to anyone. That’s just my story. Don’t let what I say discourage you from using there service. First time I used it was great. This second time I used it was really unprofessional. There are some good doctors and some crappy ones. In my case the odds are 50 50. Uninstalling the app. ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Appointment booking, Communication, Functionality, Doctor quality) sentiments: (Negative, Negative, Negative, Negative) )))

Really great, could be better

I really like this app. I’m learning Spanish and I am having a much better experience than I did with Duolingo. , , Things I like are, , , - It is clear they had language professionals help organize actual lesson plans. , , -The way it builds is really intuitive and happens at a digestible pace. , , - the way that new grammar is introduced in a way where it is a question but they provide the answer on the page you just have to look for it. This helps me understand it much better that trying to read a description of how the grammar works. , , - you learn to read write and speak all at once , , - vocabulary is added to your study list AS you learn it , , - there is a review built in , , Which brings me to, , The things It is lacking , , - I wish the Vocab was available as IN APP FLASH CARDS . Currently they are just listed in a long LONG column, which is not particularly helpful for studying , , - I wish that there was a reference section that, similar to the Vocab, automatically adds rules that youve learned as you learn them. , , Specifically, the Verb conjugation tables. And irregular verb conjugation that simply has to be memorized, I wish were added to the flash card section that doesn’t exist. , , I was confused by the 3 basic kinda of regular verbs but after a 3 min google search found a really nice explanation and was really confused as to why it wasn’t in the lesson I paid for.

Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning

Lesson Plans, Intuitiveness, Grammar Introduction, Comprehensive Learning, Vocabulary Integration, Review Feature, Vocabulary Flashcards, Reference Section, Verb Conjugation Tables

Positive, Positive, Positive, Positive, Positive, Positive, Negative, Negative, Negative

Language Learning - Lesson Plans - Positive, Language Learning - Intuitiveness - Positive, Language Learning - Grammar Introduction - Positive, Language Learning - Comprehensive Learning - Positive, Language Learning - Vocabulary Integration - Positive, Language Learning - Review Feature - Positive, Language Learning - Vocabulary Flashcards - Negative, Language Learning - Reference Section - Negative, Language Learning - Verb Conjugation Tables - Negative

### USER: Really great, could be better: I really like this app. I’m learning Spanish and I am having a much better experience than I did with Duolingo. , , Things I like are, , , - It is clear they had language professionals help organize actual lesson plans. , , -The way it builds is really intuitive and happens at a digestible pace. , , - the way that new grammar is introduced in a way where it is a question but they provide the answer on the page you just have to look for it. This helps me understand it much better that trying to read a description of how the grammar works. , , - you learn to read write and speak all at once , , - vocabulary is added to your study list AS you learn it , , - there is a review built in , , Which brings me to, , The things It is lacking , , - I wish the Vocab was available as IN APP FLASH CARDS . Currently they are just listed in a long LONG column, which is not particularly helpful for studying , , - I wish that there was a reference section that, similar to the Vocab, automatically adds rules that youve learned as you learn them. , , Specifically, the Verb conjugation tables. And irregular verb conjugation that simply has to be memorized, I wish were added to the flash card section that doesn’t exist. , , I was confused by the 3 basic kinda of regular verbs but after a 3 min google search found a really nice explanation and was really confused as to why it wasn’t in the lesson I paid for. ### ASSISTANT: Language Learning - Lesson Plans - Positive, Language Learning - Intuitiveness - Positive, Language Learning - Grammar Introduction - Positive, Language Learning - Comprehensive Learning - Positive, Language Learning - Vocabulary Integration - Positive, Language Learning - Review Feature - Positive, Language Learning - Vocabulary Flashcards - Negative, Language Learning - Reference Section - Negative, Language Learning - Verb Conjugation Tables - Negative )))

### Review: title: Really great, could be better, content: I really like this app. I’m learning Spanish and I am having a much better experience than I did with Duolingo. , , Things I like are, , , - It is clear they had language professionals help organize actual lesson plans. , , -The way it builds is really intuitive and happens at a digestible pace. , , - the way that new grammar is introduced in a way where it is a question but they provide the answer on the page you just have to look for it. This helps me understand it much better that trying to read a description of how the grammar works. , , - you learn to read write and speak all at once , , - vocabulary is added to your study list AS you learn it , , - there is a review built in , , Which brings me to, , The things It is lacking , , - I wish the Vocab was available as IN APP FLASH CARDS . Currently they are just listed in a long LONG column, which is not particularly helpful for studying , , - I wish that there was a reference section that, similar to the Vocab, automatically adds rules that youve learned as you learn them. , , Specifically, the Verb conjugation tables. And irregular verb conjugation that simply has to be memorized, I wish were added to the flash card section that doesn’t exist. , , I was confused by the 3 basic kinda of regular verbs but after a 3 min google search found a really nice explanation and was really confused as to why it wasn’t in the lesson I paid for. ### Analysis: categories: Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, aspects: Lesson Plans, Intuitiveness, Grammar Introduction, Comprehensive Learning, Vocabulary Integration, Review Feature, Vocabulary Flashcards, Reference Section, Verb Conjugation Tables, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Negative, Negative, Negative )))

### Review: title: Really great, could be better, content: I really like this app. I’m learning Spanish and I am having a much better experience than I did with Duolingo. , , Things I like are, , , - It is clear they had language professionals help organize actual lesson plans. , , -The way it builds is really intuitive and happens at a digestible pace. , , - the way that new grammar is introduced in a way where it is a question but they provide the answer on the page you just have to look for it. This helps me understand it much better that trying to read a description of how the grammar works. , , - you learn to read write and speak all at once , , - vocabulary is added to your study list AS you learn it , , - there is a review built in , , Which brings me to, , The things It is lacking , , - I wish the Vocab was available as IN APP FLASH CARDS . Currently they are just listed in a long LONG column, which is not particularly helpful for studying , , - I wish that there was a reference section that, similar to the Vocab, automatically adds rules that youve learned as you learn them. , , Specifically, the Verb conjugation tables. And irregular verb conjugation that simply has to be memorized, I wish were added to the flash card section that doesn’t exist. , , I was confused by the 3 basic kinda of regular verbs but after a 3 min google search found a really nice explanation and was really confused as to why it wasn’t in the lesson I paid for. ### Analysis: categories: (Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, Language Learning) aspects: (Lesson Plans, Intuitiveness, Grammar Introduction, Comprehensive Learning, Vocabulary Integration, Review Feature, Vocabulary Flashcards, Reference Section, Verb Conjugation Tables) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Negative, Negative, Negative) )))

My account has been locked for over a week I wouldn’t have given 1 star.

My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues.

App-Functionality, App-Responsiveness, App-Functionality

Account Security, Support, Content Download

Negative, Negative, Negative

Account-Status - Lock - negative, App-Feature - Content Download - negative, Support - Response - negative

### USER: My account has been locked for over a week I wouldn’t have given 1 star.: My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues. ### ASSISTANT: Account-Status - Lock - negative, App-Feature - Content Download - negative, Support - Response - negative )))

### Review: title: My account has been locked for over a week I wouldn’t have given 1 star., content: My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues. ### Analysis: categories: App-Functionality, App-Responsiveness, App-Functionality, aspects: Account Security, Support, Content Download, sentiments: Negative, Negative, Negative )))

### Review: title: My account has been locked for over a week I wouldn’t have given 1 star., content: My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues. ### Analysis: categories: (App-Functionality, App-Responsiveness, App-Functionality) aspects: (Account Security, Support, Content Download) sentiments: (Negative, Negative, Negative) )))

Danger! Medical malpractice

I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happened. But that was not even the biggest issue we had., , When we called our local pharmacy, our pharmacist sounded worried and told us we should call our doctor back because there must be an error with the prescription. When we asked why he said an antibiotic IV solution had been prescribed and could cause serious and permanent eye injuries if used as a topical solution to treat pink eye., , When I called a Teladoc back they were less than helpful and to refused to refund the $25 consult fee for their mistake. Never ever trusting this service again.

Healthcare, Healthcare

Prescription, Customer Service

Negative, Negative

Healthcare - Prescription - Negative, Healthcare - Customer Service - Negative

### USER: Danger! Medical malpractice: I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happened. But that was not even the biggest issue we had., , When we called our local pharmacy, our pharmacist sounded worried and told us we should call our doctor back because there must be an error with the prescription. When we asked why he said an antibiotic IV solution had been prescribed and could cause serious and permanent eye injuries if used as a topical solution to treat pink eye., , When I called a Teladoc back they were less than helpful and to refused to refund the $25 consult fee for their mistake. Never ever trusting this service again. ### ASSISTANT: Healthcare - Prescription - Negative, Healthcare - Customer Service - Negative )))

### Review: title: Danger! Medical malpractice, content: I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happened. But that was not even the biggest issue we had., , When we called our local pharmacy, our pharmacist sounded worried and told us we should call our doctor back because there must be an error with the prescription. When we asked why he said an antibiotic IV solution had been prescribed and could cause serious and permanent eye injuries if used as a topical solution to treat pink eye., , When I called a Teladoc back they were less than helpful and to refused to refund the $25 consult fee for their mistake. Never ever trusting this service again. ### Analysis: categories: Healthcare, Healthcare, aspects: Prescription, Customer Service, sentiments: Negative, Negative )))

### Review: title: Danger! Medical malpractice, content: I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happened. But that was not even the biggest issue we had., , When we called our local pharmacy, our pharmacist sounded worried and told us we should call our doctor back because there must be an error with the prescription. When we asked why he said an antibiotic IV solution had been prescribed and could cause serious and permanent eye injuries if used as a topical solution to treat pink eye., , When I called a Teladoc back they were less than helpful and to refused to refund the $25 consult fee for their mistake. Never ever trusting this service again. ### Analysis: categories: (Healthcare, Healthcare) aspects: (Prescription, Customer Service) sentiments: (Negative, Negative) )))

Appalling Experience! Arbitrary Number Suspension by WhatsApp!

During my recent travel to a foreign country, WhatsApp shockingly suspended my phone number without any valid explanation. As we're aware, in many parts of Europe and Latin America, businesses rely heavily on WhatsApp for customer communication. In fact, I was explicitly advised by the hotels in Peru to use WhatsApp as the primary means of contact during my stay., , Right in the midst of providing crucial information to the hotel for my pickup arrangement, WhatsApp abruptly disabled my number. I promptly submitted a review request to reinstate my number, but to my utter dismay, WhatsApp not only failed to address the issue but completely banned my number!, , I found myself stranded in the remote mountains of Peru, desperately needing to contact the hotel for pickup. Unfortunately, the hotel didn't answer my phone calls, and I couldn't communicate in the local language. To make matters worse, this happened just as the sun was setting. The timing of WhatsApp's arbitrary number suspension couldn't have been more disastrous, leaving me in a state of extreme distress with no means of reaching the hotel.

App Functionality, Customer Service, App Functionality

Suspension, Suspension, Communication

negative, negative, negative

App Functionality - Suspension - negative, Customer Service - Suspension - negative, App Functionality - Communication - negative

### USER: Appalling Experience! Arbitrary Number Suspension by WhatsApp!: During my recent travel to a foreign country, WhatsApp shockingly suspended my phone number without any valid explanation. As we're aware, in many parts of Europe and Latin America, businesses rely heavily on WhatsApp for customer communication. In fact, I was explicitly advised by the hotels in Peru to use WhatsApp as the primary means of contact during my stay., , Right in the midst of providing crucial information to the hotel for my pickup arrangement, WhatsApp abruptly disabled my number. I promptly submitted a review request to reinstate my number, but to my utter dismay, WhatsApp not only failed to address the issue but completely banned my number!, , I found myself stranded in the remote mountains of Peru, desperately needing to contact the hotel for pickup. Unfortunately, the hotel didn't answer my phone calls, and I couldn't communicate in the local language. To make matters worse, this happened just as the sun was setting. The timing of WhatsApp's arbitrary number suspension couldn't have been more disastrous, leaving me in a state of extreme distress with no means of reaching the hotel. ### ASSISTANT: App Functionality - Suspension - negative, Customer Service - Suspension - negative, App Functionality - Communication - negative )))

### Review: title: Appalling Experience! Arbitrary Number Suspension by WhatsApp!, content: During my recent travel to a foreign country, WhatsApp shockingly suspended my phone number without any valid explanation. As we're aware, in many parts of Europe and Latin America, businesses rely heavily on WhatsApp for customer communication. In fact, I was explicitly advised by the hotels in Peru to use WhatsApp as the primary means of contact during my stay., , Right in the midst of providing crucial information to the hotel for my pickup arrangement, WhatsApp abruptly disabled my number. I promptly submitted a review request to reinstate my number, but to my utter dismay, WhatsApp not only failed to address the issue but completely banned my number!, , I found myself stranded in the remote mountains of Peru, desperately needing to contact the hotel for pickup. Unfortunately, the hotel didn't answer my phone calls, and I couldn't communicate in the local language. To make matters worse, this happened just as the sun was setting. The timing of WhatsApp's arbitrary number suspension couldn't have been more disastrous, leaving me in a state of extreme distress with no means of reaching the hotel. ### Analysis: categories: App Functionality, Customer Service, App Functionality, aspects: Suspension, Suspension, Communication, sentiments: negative, negative, negative )))

### Review: title: Appalling Experience! Arbitrary Number Suspension by WhatsApp!, content: During my recent travel to a foreign country, WhatsApp shockingly suspended my phone number without any valid explanation. As we're aware, in many parts of Europe and Latin America, businesses rely heavily on WhatsApp for customer communication. In fact, I was explicitly advised by the hotels in Peru to use WhatsApp as the primary means of contact during my stay., , Right in the midst of providing crucial information to the hotel for my pickup arrangement, WhatsApp abruptly disabled my number. I promptly submitted a review request to reinstate my number, but to my utter dismay, WhatsApp not only failed to address the issue but completely banned my number!, , I found myself stranded in the remote mountains of Peru, desperately needing to contact the hotel for pickup. Unfortunately, the hotel didn't answer my phone calls, and I couldn't communicate in the local language. To make matters worse, this happened just as the sun was setting. The timing of WhatsApp's arbitrary number suspension couldn't have been more disastrous, leaving me in a state of extreme distress with no means of reaching the hotel. ### Analysis: categories: (App Functionality, Customer Service, App Functionality) aspects: (Suspension, Suspension, Communication) sentiments: (negative, negative, negative) )))

Temporarily Banned

I frequently find my account temporarily banned from liking posts or adding captions to my own. I have sought to find a solution to my problem, however, the only advice I can find is to stop the usage of any services that assist in boosting likes and/or followers. Had I been using any such service I would have complied, but I never registered my account to such a site. I understand bots and the like are a reoccurring issue, and the Insta team is trying their best, but this issue happens too frequently to a person who has done no wrong. As a person who averages less than 50 likes per post and has only gained 150 followers (total) in a year, I can assure you that I am not using a service to boost my exposure. Temp. Bans happen incredibly often, sometimes twice a month, for my account. Each time I had done nothing to raise suspicion. I do not look forward to my next week being Temp. Banned, but in the end there’s nothing I can do but write a review. I hope there aren’t others experiencing the same problem, but I would appreciate if the matter were solved. Thank you :)

App, App

Functionality, Moderation

Negative, Negative

App Review - User Experience - Negative

### USER: Temporarily Banned: I frequently find my account temporarily banned from liking posts or adding captions to my own. I have sought to find a solution to my problem, however, the only advice I can find is to stop the usage of any services that assist in boosting likes and/or followers. Had I been using any such service I would have complied, but I never registered my account to such a site. I understand bots and the like are a reoccurring issue, and the Insta team is trying their best, but this issue happens too frequently to a person who has done no wrong. As a person who averages less than 50 likes per post and has only gained 150 followers (total) in a year, I can assure you that I am not using a service to boost my exposure. Temp. Bans happen incredibly often, sometimes twice a month, for my account. Each time I had done nothing to raise suspicion. I do not look forward to my next week being Temp. Banned, but in the end there’s nothing I can do but write a review. I hope there aren’t others experiencing the same problem, but I would appreciate if the matter were solved. Thank you :) ### ASSISTANT: App Review - User Experience - Negative )))

### Review: title: Temporarily Banned, content: I frequently find my account temporarily banned from liking posts or adding captions to my own. I have sought to find a solution to my problem, however, the only advice I can find is to stop the usage of any services that assist in boosting likes and/or followers. Had I been using any such service I would have complied, but I never registered my account to such a site. I understand bots and the like are a reoccurring issue, and the Insta team is trying their best, but this issue happens too frequently to a person who has done no wrong. As a person who averages less than 50 likes per post and has only gained 150 followers (total) in a year, I can assure you that I am not using a service to boost my exposure. Temp. Bans happen incredibly often, sometimes twice a month, for my account. Each time I had done nothing to raise suspicion. I do not look forward to my next week being Temp. Banned, but in the end there’s nothing I can do but write a review. I hope there aren’t others experiencing the same problem, but I would appreciate if the matter were solved. Thank you :) ### Analysis: categories: App, App, aspects: Functionality, Moderation, sentiments: Negative, Negative )))

### Review: title: Temporarily Banned, content: I frequently find my account temporarily banned from liking posts or adding captions to my own. I have sought to find a solution to my problem, however, the only advice I can find is to stop the usage of any services that assist in boosting likes and/or followers. Had I been using any such service I would have complied, but I never registered my account to such a site. I understand bots and the like are a reoccurring issue, and the Insta team is trying their best, but this issue happens too frequently to a person who has done no wrong. As a person who averages less than 50 likes per post and has only gained 150 followers (total) in a year, I can assure you that I am not using a service to boost my exposure. Temp. Bans happen incredibly often, sometimes twice a month, for my account. Each time I had done nothing to raise suspicion. I do not look forward to my next week being Temp. Banned, but in the end there’s nothing I can do but write a review. I hope there aren’t others experiencing the same problem, but I would appreciate if the matter were solved. Thank you :) ### Analysis: categories: (App, App) aspects: (Functionality, Moderation) sentiments: (Negative, Negative) )))

Very happy so far

I’m two months into a one year subscription. I feel like I’m really building a strong foundation and have much more ease already with reading Spanish (English is my native language). Looking forward to getting further into lessons and continuing to build my skills. The extra resources like games, magazine articles, sound bites, podcasts.. I utilize them all while having kids shows on in Spanish and listening to Spanish music. Babbel has been great so far to help me navigate the tricky world of learning a new language for the first time! Highly recommend if you are looking for all sorts of resources.

App, App, App

Resources, Learning progress, Interface

positive, positive, positive

App - Resources - positive, App - Learning progress - positive, App - Interface - positive

### USER: Very happy so far: I’m two months into a one year subscription. I feel like I’m really building a strong foundation and have much more ease already with reading Spanish (English is my native language). Looking forward to getting further into lessons and continuing to build my skills. The extra resources like games, magazine articles, sound bites, podcasts.. I utilize them all while having kids shows on in Spanish and listening to Spanish music. Babbel has been great so far to help me navigate the tricky world of learning a new language for the first time! Highly recommend if you are looking for all sorts of resources. ### ASSISTANT: App - Resources - positive, App - Learning progress - positive, App - Interface - positive )))

### Review: title: Very happy so far, content: I’m two months into a one year subscription. I feel like I’m really building a strong foundation and have much more ease already with reading Spanish (English is my native language). Looking forward to getting further into lessons and continuing to build my skills. The extra resources like games, magazine articles, sound bites, podcasts.. I utilize them all while having kids shows on in Spanish and listening to Spanish music. Babbel has been great so far to help me navigate the tricky world of learning a new language for the first time! Highly recommend if you are looking for all sorts of resources. ### Analysis: categories: App, App, App, aspects: Resources, Learning progress, Interface, sentiments: positive, positive, positive )))

### Review: title: Very happy so far, content: I’m two months into a one year subscription. I feel like I’m really building a strong foundation and have much more ease already with reading Spanish (English is my native language). Looking forward to getting further into lessons and continuing to build my skills. The extra resources like games, magazine articles, sound bites, podcasts.. I utilize them all while having kids shows on in Spanish and listening to Spanish music. Babbel has been great so far to help me navigate the tricky world of learning a new language for the first time! Highly recommend if you are looking for all sorts of resources. ### Analysis: categories: (App, App, App) aspects: (Resources, Learning progress, Interface) sentiments: (positive, positive, positive) )))

Wonderful learning program

I started learning French using Rosetta Stone and have graduated to Babel. I really love how the program advances to higher levels of speech and writing and slips in vocabulary that is new. So many French words are similar to English which helps beginners relate faster to a new language. My one wish would be that I could go back and redo lessons over and over until I am comfortable with the grammar being introduced. Or maybe I just don’t know how to navigate the program. I can’t always learn every day and although there are reviews of past lessons I would like to redo some lessons. Still, I am very impressed with the learning technique.

Learning, Learning, Learning, Learning

Speech and Writing, Vocabulary, Grammar, Review Lessons

positive, positive, negative, negative

Learning - Speech and Writing - positive, Learning - Vocabulary - positive, Learning - Grammar - negative, Learning - Review Lessons - negative

### USER: Wonderful learning program: I started learning French using Rosetta Stone and have graduated to Babel. I really love how the program advances to higher levels of speech and writing and slips in vocabulary that is new. So many French words are similar to English which helps beginners relate faster to a new language. My one wish would be that I could go back and redo lessons over and over until I am comfortable with the grammar being introduced. Or maybe I just don’t know how to navigate the program. I can’t always learn every day and although there are reviews of past lessons I would like to redo some lessons. Still, I am very impressed with the learning technique. ### ASSISTANT: Learning - Speech and Writing - positive, Learning - Vocabulary - positive, Learning - Grammar - negative, Learning - Review Lessons - negative )))

### Review: title: Wonderful learning program, content: I started learning French using Rosetta Stone and have graduated to Babel. I really love how the program advances to higher levels of speech and writing and slips in vocabulary that is new. So many French words are similar to English which helps beginners relate faster to a new language. My one wish would be that I could go back and redo lessons over and over until I am comfortable with the grammar being introduced. Or maybe I just don’t know how to navigate the program. I can’t always learn every day and although there are reviews of past lessons I would like to redo some lessons. Still, I am very impressed with the learning technique. ### Analysis: categories: Learning, Learning, Learning, Learning, aspects: Speech and Writing, Vocabulary, Grammar, Review Lessons, sentiments: positive, positive, negative, negative )))

### Review: title: Wonderful learning program, content: I started learning French using Rosetta Stone and have graduated to Babel. I really love how the program advances to higher levels of speech and writing and slips in vocabulary that is new. So many French words are similar to English which helps beginners relate faster to a new language. My one wish would be that I could go back and redo lessons over and over until I am comfortable with the grammar being introduced. Or maybe I just don’t know how to navigate the program. I can’t always learn every day and although there are reviews of past lessons I would like to redo some lessons. Still, I am very impressed with the learning technique. ### Analysis: categories: (Learning, Learning, Learning, Learning) aspects: (Speech and Writing, Vocabulary, Grammar, Review Lessons) sentiments: (positive, positive, negative, negative) )))

Camera

When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation.

App

Camera

Negative

App - Camera - Negative

### USER: Camera: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### ASSISTANT: App - Camera - Negative )))

### Review: title: Camera, content: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### Analysis: categories: App, aspects: Camera, sentiments: Negative )))

### Review: title: Camera, content: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### Analysis: categories: (App) aspects: (Camera) sentiments: (Negative) )))

Sponsored Items

You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and 90% wrong item. Keep counting, there will be 4 sponsored items in the first 10 items., , I can’t tell you how many times I am searching and comparing items only to find what I ordered or about to order is wrong. Then I see it was a sponsored items where I overlooked the size or color. I have returned or cancelled items because of this. Very inconvenient! Yes I should pay better attention, but when your search yields 2000 items, you start to quickly filter out junk and expect you are looking at what you need.

Shopping

Sponsored items

negative

Shopping - Sponsored items - negative

### USER: Sponsored Items: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and 90% wrong item. Keep counting, there will be 4 sponsored items in the first 10 items., , I can’t tell you how many times I am searching and comparing items only to find what I ordered or about to order is wrong. Then I see it was a sponsored items where I overlooked the size or color. I have returned or cancelled items because of this. Very inconvenient! Yes I should pay better attention, but when your search yields 2000 items, you start to quickly filter out junk and expect you are looking at what you need. ### ASSISTANT: Shopping - Sponsored items - negative )))

### Review: title: Sponsored Items, content: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and 90% wrong item. Keep counting, there will be 4 sponsored items in the first 10 items., , I can’t tell you how many times I am searching and comparing items only to find what I ordered or about to order is wrong. Then I see it was a sponsored items where I overlooked the size or color. I have returned or cancelled items because of this. Very inconvenient! Yes I should pay better attention, but when your search yields 2000 items, you start to quickly filter out junk and expect you are looking at what you need. ### Analysis: categories: Shopping, aspects: Sponsored items, sentiments: negative )))

### Review: title: Sponsored Items, content: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and 90% wrong item. Keep counting, there will be 4 sponsored items in the first 10 items., , I can’t tell you how many times I am searching and comparing items only to find what I ordered or about to order is wrong. Then I see it was a sponsored items where I overlooked the size or color. I have returned or cancelled items because of this. Very inconvenient! Yes I should pay better attention, but when your search yields 2000 items, you start to quickly filter out junk and expect you are looking at what you need. ### Analysis: categories: (Shopping) aspects: (Sponsored items) sentiments: (negative) )))

app won’t work on my iPhone but will on others

I have an iPhone 7 and I would like to use my instagram on my iPhone but the problem is that it won’t let me log in. I have deleted the app many many times too many to count and have restarted my phone and nothing will work. I have also emailed and called and even sent them questions asking why won’t my instagram app work on my iphone, and didn’t get a response back. It’s also very strange because I can log into my account and use my instagram on other people’s iPhones besides mine. I have also followed and read there community guide lines and privacy policy to see if I did anything wrong and I didn’t. When I try to log into the app with on my iPhone it says “sorry, there was a problem with your request.” I have tried making a new Instagram and I will get a small pop up message on my screen saying you have violated instagrams terms, community guide lines, and privacy policy. I’ll click on it and it’ll take me the the instagram he’ll center and it says that my account may have been disabled but the weird thing is, when I log into my account on other peoples iPhones it works and doesn’t say it’s disabled. So if the creator of this app would like to tell me how to fix this issue and let me use the app on my phone then please do. , thank you

App, App, App

Functionality, Support, Policy

Negative, Negative, Negative

App - Login - Negative, App - Technical Issues - Negative, App - Support - Negative, App - Security - Negative

### USER: app won’t work on my iPhone but will on others: I have an iPhone 7 and I would like to use my instagram on my iPhone but the problem is that it won’t let me log in. I have deleted the app many many times too many to count and have restarted my phone and nothing will work. I have also emailed and called and even sent them questions asking why won’t my instagram app work on my iphone, and didn’t get a response back. It’s also very strange because I can log into my account and use my instagram on other people’s iPhones besides mine. I have also followed and read there community guide lines and privacy policy to see if I did anything wrong and I didn’t. When I try to log into the app with on my iPhone it says “sorry, there was a problem with your request.” I have tried making a new Instagram and I will get a small pop up message on my screen saying you have violated instagrams terms, community guide lines, and privacy policy. I’ll click on it and it’ll take me the the instagram he’ll center and it says that my account may have been disabled but the weird thing is, when I log into my account on other peoples iPhones it works and doesn’t say it’s disabled. So if the creator of this app would like to tell me how to fix this issue and let me use the app on my phone then please do. , thank you ### ASSISTANT: App - Login - Negative, App - Technical Issues - Negative, App - Support - Negative, App - Security - Negative )))

### Review: title: app won’t work on my iPhone but will on others, content: I have an iPhone 7 and I would like to use my instagram on my iPhone but the problem is that it won’t let me log in. I have deleted the app many many times too many to count and have restarted my phone and nothing will work. I have also emailed and called and even sent them questions asking why won’t my instagram app work on my iphone, and didn’t get a response back. It’s also very strange because I can log into my account and use my instagram on other people’s iPhones besides mine. I have also followed and read there community guide lines and privacy policy to see if I did anything wrong and I didn’t. When I try to log into the app with on my iPhone it says “sorry, there was a problem with your request.” I have tried making a new Instagram and I will get a small pop up message on my screen saying you have violated instagrams terms, community guide lines, and privacy policy. I’ll click on it and it’ll take me the the instagram he’ll center and it says that my account may have been disabled but the weird thing is, when I log into my account on other peoples iPhones it works and doesn’t say it’s disabled. So if the creator of this app would like to tell me how to fix this issue and let me use the app on my phone then please do. , thank you ### Analysis: categories: App, App, App, aspects: Functionality, Support, Policy, sentiments: Negative, Negative, Negative )))

### Review: title: app won’t work on my iPhone but will on others, content: I have an iPhone 7 and I would like to use my instagram on my iPhone but the problem is that it won’t let me log in. I have deleted the app many many times too many to count and have restarted my phone and nothing will work. I have also emailed and called and even sent them questions asking why won’t my instagram app work on my iphone, and didn’t get a response back. It’s also very strange because I can log into my account and use my instagram on other people’s iPhones besides mine. I have also followed and read there community guide lines and privacy policy to see if I did anything wrong and I didn’t. When I try to log into the app with on my iPhone it says “sorry, there was a problem with your request.” I have tried making a new Instagram and I will get a small pop up message on my screen saying you have violated instagrams terms, community guide lines, and privacy policy. I’ll click on it and it’ll take me the the instagram he’ll center and it says that my account may have been disabled but the weird thing is, when I log into my account on other peoples iPhones it works and doesn’t say it’s disabled. So if the creator of this app would like to tell me how to fix this issue and let me use the app on my phone then please do. , thank you ### Analysis: categories: (App, App, App) aspects: (Functionality, Support, Policy) sentiments: (Negative, Negative, Negative) )))

OPTION FOR UNREAD MESSAGES ABOVE

Love Whatsapp and how much it is evolved. But there’s a simple feature I’ve been hoping would have been added by now. For those of us who receive severest Whatsapp messages a day due to work etc. once we miss a day or two of not being able to read our messages, we are unable to scroll through unread messages easily to respond to the urgent ones, regardless of the fact that there’s a blue thing on the side for unread messages. Just like the emails, kindly create the option for us to be able to have all our unread messages at the top for easy identification of important messages

UI / Feature

unread messages

negative

UI / Feature - unread messages - negative

### USER: OPTION FOR UNREAD MESSAGES ABOVE: Love Whatsapp and how much it is evolved. But there’s a simple feature I’ve been hoping would have been added by now. For those of us who receive severest Whatsapp messages a day due to work etc. once we miss a day or two of not being able to read our messages, we are unable to scroll through unread messages easily to respond to the urgent ones, regardless of the fact that there’s a blue thing on the side for unread messages. Just like the emails, kindly create the option for us to be able to have all our unread messages at the top for easy identification of important messages ### ASSISTANT: UI / Feature - unread messages - negative )))

### Review: title: OPTION FOR UNREAD MESSAGES ABOVE, content: Love Whatsapp and how much it is evolved. But there’s a simple feature I’ve been hoping would have been added by now. For those of us who receive severest Whatsapp messages a day due to work etc. once we miss a day or two of not being able to read our messages, we are unable to scroll through unread messages easily to respond to the urgent ones, regardless of the fact that there’s a blue thing on the side for unread messages. Just like the emails, kindly create the option for us to be able to have all our unread messages at the top for easy identification of important messages ### Analysis: categories: UI / Feature, aspects: unread messages, sentiments: negative )))

### Review: title: OPTION FOR UNREAD MESSAGES ABOVE, content: Love Whatsapp and how much it is evolved. But there’s a simple feature I’ve been hoping would have been added by now. For those of us who receive severest Whatsapp messages a day due to work etc. once we miss a day or two of not being able to read our messages, we are unable to scroll through unread messages easily to respond to the urgent ones, regardless of the fact that there’s a blue thing on the side for unread messages. Just like the emails, kindly create the option for us to be able to have all our unread messages at the top for easy identification of important messages ### Analysis: categories: (UI / Feature) aspects: (unread messages) sentiments: (negative) )))

Thank you

After many years (54) I listened to all my husband’s relatives speak Italian. I always wanted to speak the language correctly. After a terrible time when I tried to say basil in Italian, I basically said a swear word. He almost flipped the dinner table until my husband said what I was trying to say. That was many years ago and now I am on Facebook with many of his relatives from Maierato. I want to be able to use this app to help me in this endeavor. I hope I will be able to do so. My children and grandchildren all want to go there.

Communication

Language Learning

Positive

Communication - Language Learning - Positive

### USER: Thank you: After many years (54) I listened to all my husband’s relatives speak Italian. I always wanted to speak the language correctly. After a terrible time when I tried to say basil in Italian, I basically said a swear word. He almost flipped the dinner table until my husband said what I was trying to say. That was many years ago and now I am on Facebook with many of his relatives from Maierato. I want to be able to use this app to help me in this endeavor. I hope I will be able to do so. My children and grandchildren all want to go there. ### ASSISTANT: Communication - Language Learning - Positive )))

### Review: title: Thank you, content: After many years (54) I listened to all my husband’s relatives speak Italian. I always wanted to speak the language correctly. After a terrible time when I tried to say basil in Italian, I basically said a swear word. He almost flipped the dinner table until my husband said what I was trying to say. That was many years ago and now I am on Facebook with many of his relatives from Maierato. I want to be able to use this app to help me in this endeavor. I hope I will be able to do so. My children and grandchildren all want to go there. ### Analysis: categories: Communication, aspects: Language Learning, sentiments: Positive )))

### Review: title: Thank you, content: After many years (54) I listened to all my husband’s relatives speak Italian. I always wanted to speak the language correctly. After a terrible time when I tried to say basil in Italian, I basically said a swear word. He almost flipped the dinner table until my husband said what I was trying to say. That was many years ago and now I am on Facebook with many of his relatives from Maierato. I want to be able to use this app to help me in this endeavor. I hope I will be able to do so. My children and grandchildren all want to go there. ### Analysis: categories: (Communication) aspects: (Language Learning) sentiments: (Positive) )))

Pretty good if you’re consistent

I think the app is decent overall ., My only advice for Babbel is that they do not make you learn the alphabet in the language you are learning (I’m learning French, I don’t know if it’s different for Russian learners.). Because it is easier to learn and figure out how a word might be pronounced if you know what the letters in the language sound like. Some phonetic and phonic training might be useful in learning how words are spoken. But I can understand how that can be a bit tedious for people. , I suggest learning the alphabet because I took Spanish for several years and it is a phonetic language so when you learn how the letters are pronounced, it is easy to understand how a word is pronounced for the most part. I think it is very helpful even for languages that are not really phonetic.

Education

Learning Pronunciation

Negative

Education - Learning Pronunciation - Negative

### USER: Pretty good if you’re consistent: I think the app is decent overall ., My only advice for Babbel is that they do not make you learn the alphabet in the language you are learning (I’m learning French, I don’t know if it’s different for Russian learners.). Because it is easier to learn and figure out how a word might be pronounced if you know what the letters in the language sound like. Some phonetic and phonic training might be useful in learning how words are spoken. But I can understand how that can be a bit tedious for people. , I suggest learning the alphabet because I took Spanish for several years and it is a phonetic language so when you learn how the letters are pronounced, it is easy to understand how a word is pronounced for the most part. I think it is very helpful even for languages that are not really phonetic. ### ASSISTANT: Education - Learning Pronunciation - Negative )))

### Review: title: Pretty good if you’re consistent, content: I think the app is decent overall ., My only advice for Babbel is that they do not make you learn the alphabet in the language you are learning (I’m learning French, I don’t know if it’s different for Russian learners.). Because it is easier to learn and figure out how a word might be pronounced if you know what the letters in the language sound like. Some phonetic and phonic training might be useful in learning how words are spoken. But I can understand how that can be a bit tedious for people. , I suggest learning the alphabet because I took Spanish for several years and it is a phonetic language so when you learn how the letters are pronounced, it is easy to understand how a word is pronounced for the most part. I think it is very helpful even for languages that are not really phonetic. ### Analysis: categories: Education, aspects: Learning Pronunciation, sentiments: Negative )))

### Review: title: Pretty good if you’re consistent, content: I think the app is decent overall ., My only advice for Babbel is that they do not make you learn the alphabet in the language you are learning (I’m learning French, I don’t know if it’s different for Russian learners.). Because it is easier to learn and figure out how a word might be pronounced if you know what the letters in the language sound like. Some phonetic and phonic training might be useful in learning how words are spoken. But I can understand how that can be a bit tedious for people. , I suggest learning the alphabet because I took Spanish for several years and it is a phonetic language so when you learn how the letters are pronounced, it is easy to understand how a word is pronounced for the most part. I think it is very helpful even for languages that are not really phonetic. ### Analysis: categories: (Education) aspects: (Learning Pronunciation) sentiments: (Negative) )))

Pretty good, happy with it overall

First - frustrating glitches. When you’re in a lesson (ipad app) the “close” button doesn’t work. So there’s no way to leave the lesson without exiting the app. Then, you’re progress doesn’t save, and you have to start the lesson again. Also, why is the speaking and listening so slow?? When you listen to the phrase, and then speak it back, the button doesn’t depress, it starts recording very very slowly, and often comes back incorrect. It makes the verbal practice very annoying. , , Otherwise, I have mostly enjoyed this app. I have previously taken Spanish classes but haven’t used it much for years, and wanted to brush up. This app is great for that. I’m not sure how I might feel if I had no experience. It doesn’t always feel like the amount of practice is enough. Rather than slowly teach and reinforce a concept, and expose you do different vocabulary, each unit focuses mostly on a handful of key phrases. Sometimes it leaves me feeling like I’m just memorizing the repetitive questions and phrases without really learning to converse. So I’d suggest more varied types of practice, as well as spending more time in each unit.

Functionality, Usability, Functionality, Functionality, Content, Content, Content

Close button, Exit lesson, Progress saving, Speaking recognition, Skill level match, Practice variety, Practice depth

negative, negative, negative, negative, neutral, negative, negative

Functionality - Close button - negative, Usability - Exit lesson - negative, Functionality - Progress saving - negative, Functionality - Speaking recognition - negative, Content - Skill level match - neutral, Content - Practice variety - negative, Content - Practice depth - negative

### USER: Pretty good, happy with it overall: First - frustrating glitches. When you’re in a lesson (ipad app) the “close” button doesn’t work. So there’s no way to leave the lesson without exiting the app. Then, you’re progress doesn’t save, and you have to start the lesson again. Also, why is the speaking and listening so slow?? When you listen to the phrase, and then speak it back, the button doesn’t depress, it starts recording very very slowly, and often comes back incorrect. It makes the verbal practice very annoying. , , Otherwise, I have mostly enjoyed this app. I have previously taken Spanish classes but haven’t used it much for years, and wanted to brush up. This app is great for that. I’m not sure how I might feel if I had no experience. It doesn’t always feel like the amount of practice is enough. Rather than slowly teach and reinforce a concept, and expose you do different vocabulary, each unit focuses mostly on a handful of key phrases. Sometimes it leaves me feeling like I’m just memorizing the repetitive questions and phrases without really learning to converse. So I’d suggest more varied types of practice, as well as spending more time in each unit. ### ASSISTANT: Functionality - Close button - negative, Usability - Exit lesson - negative, Functionality - Progress saving - negative, Functionality - Speaking recognition - negative, Content - Skill level match - neutral, Content - Practice variety - negative, Content - Practice depth - negative )))

### Review: title: Pretty good, happy with it overall, content: First - frustrating glitches. When you’re in a lesson (ipad app) the “close” button doesn’t work. So there’s no way to leave the lesson without exiting the app. Then, you’re progress doesn’t save, and you have to start the lesson again. Also, why is the speaking and listening so slow?? When you listen to the phrase, and then speak it back, the button doesn’t depress, it starts recording very very slowly, and often comes back incorrect. It makes the verbal practice very annoying. , , Otherwise, I have mostly enjoyed this app. I have previously taken Spanish classes but haven’t used it much for years, and wanted to brush up. This app is great for that. I’m not sure how I might feel if I had no experience. It doesn’t always feel like the amount of practice is enough. Rather than slowly teach and reinforce a concept, and expose you do different vocabulary, each unit focuses mostly on a handful of key phrases. Sometimes it leaves me feeling like I’m just memorizing the repetitive questions and phrases without really learning to converse. So I’d suggest more varied types of practice, as well as spending more time in each unit. ### Analysis: categories: Functionality, Usability, Functionality, Functionality, Content, Content, Content, aspects: Close button, Exit lesson, Progress saving, Speaking recognition, Skill level match, Practice variety, Practice depth, sentiments: negative, negative, negative, negative, neutral, negative, negative )))

### Review: title: Pretty good, happy with it overall, content: First - frustrating glitches. When you’re in a lesson (ipad app) the “close” button doesn’t work. So there’s no way to leave the lesson without exiting the app. Then, you’re progress doesn’t save, and you have to start the lesson again. Also, why is the speaking and listening so slow?? When you listen to the phrase, and then speak it back, the button doesn’t depress, it starts recording very very slowly, and often comes back incorrect. It makes the verbal practice very annoying. , , Otherwise, I have mostly enjoyed this app. I have previously taken Spanish classes but haven’t used it much for years, and wanted to brush up. This app is great for that. I’m not sure how I might feel if I had no experience. It doesn’t always feel like the amount of practice is enough. Rather than slowly teach and reinforce a concept, and expose you do different vocabulary, each unit focuses mostly on a handful of key phrases. Sometimes it leaves me feeling like I’m just memorizing the repetitive questions and phrases without really learning to converse. So I’d suggest more varied types of practice, as well as spending more time in each unit. ### Analysis: categories: (Functionality, Usability, Functionality, Functionality, Content, Content, Content) aspects: (Close button, Exit lesson, Progress saving, Speaking recognition, Skill level match, Practice variety, Practice depth) sentiments: (negative, negative, negative, negative, neutral, negative, negative) )))

poor algorithm

I have both a personal and a business account with instagram, neither of which I am very impressed with; my personal account is constantly spammed by follow requests from what clearly are not real accounts, and my business account has an even worse reach than my PRIVATE personal account. There really is no point in choosing a business account unless you are willing to spend money on the promotion features. It does you no good otherwise. Even worse than how badly my posts perform on this platform compared to others like Tiktok, it is difficult to find relevant content in the home page feed and the discover page. My home page is plagued by posts that are mis-hashtagged, and the discover page is often a cesspool of content I have never interacted with. I will also be shown posts that I have already seen multiple times. Not to mention how difficult it is to find anything by searching for it; unless you select a hashtag, there is no way to filter the results by popular, recent, etc. Much of the time, searching key words will only produce a page full of users whose names contain the terms, even if you do not select the ‘people’ section to search specifically. The biggest detriment is easily this algorithm and the added problem of not being able to find anything outside of the algorithm’s selections.

App

Algorithm

negative

App - Algorithm - negative, App - Relevance - negative, App - Search - negative

### USER: poor algorithm: I have both a personal and a business account with instagram, neither of which I am very impressed with; my personal account is constantly spammed by follow requests from what clearly are not real accounts, and my business account has an even worse reach than my PRIVATE personal account. There really is no point in choosing a business account unless you are willing to spend money on the promotion features. It does you no good otherwise. Even worse than how badly my posts perform on this platform compared to others like Tiktok, it is difficult to find relevant content in the home page feed and the discover page. My home page is plagued by posts that are mis-hashtagged, and the discover page is often a cesspool of content I have never interacted with. I will also be shown posts that I have already seen multiple times. Not to mention how difficult it is to find anything by searching for it; unless you select a hashtag, there is no way to filter the results by popular, recent, etc. Much of the time, searching key words will only produce a page full of users whose names contain the terms, even if you do not select the ‘people’ section to search specifically. The biggest detriment is easily this algorithm and the added problem of not being able to find anything outside of the algorithm’s selections. ### ASSISTANT: App - Algorithm - negative, App - Relevance - negative, App - Search - negative )))

### Review: title: poor algorithm, content: I have both a personal and a business account with instagram, neither of which I am very impressed with; my personal account is constantly spammed by follow requests from what clearly are not real accounts, and my business account has an even worse reach than my PRIVATE personal account. There really is no point in choosing a business account unless you are willing to spend money on the promotion features. It does you no good otherwise. Even worse than how badly my posts perform on this platform compared to others like Tiktok, it is difficult to find relevant content in the home page feed and the discover page. My home page is plagued by posts that are mis-hashtagged, and the discover page is often a cesspool of content I have never interacted with. I will also be shown posts that I have already seen multiple times. Not to mention how difficult it is to find anything by searching for it; unless you select a hashtag, there is no way to filter the results by popular, recent, etc. Much of the time, searching key words will only produce a page full of users whose names contain the terms, even if you do not select the ‘people’ section to search specifically. The biggest detriment is easily this algorithm and the added problem of not being able to find anything outside of the algorithm’s selections. ### Analysis: categories: App, aspects: Algorithm, sentiments: negative )))

### Review: title: poor algorithm, content: I have both a personal and a business account with instagram, neither of which I am very impressed with; my personal account is constantly spammed by follow requests from what clearly are not real accounts, and my business account has an even worse reach than my PRIVATE personal account. There really is no point in choosing a business account unless you are willing to spend money on the promotion features. It does you no good otherwise. Even worse than how badly my posts perform on this platform compared to others like Tiktok, it is difficult to find relevant content in the home page feed and the discover page. My home page is plagued by posts that are mis-hashtagged, and the discover page is often a cesspool of content I have never interacted with. I will also be shown posts that I have already seen multiple times. Not to mention how difficult it is to find anything by searching for it; unless you select a hashtag, there is no way to filter the results by popular, recent, etc. Much of the time, searching key words will only produce a page full of users whose names contain the terms, even if you do not select the ‘people’ section to search specifically. The biggest detriment is easily this algorithm and the added problem of not being able to find anything outside of the algorithm’s selections. ### Analysis: categories: (App) aspects: (Algorithm) sentiments: (negative) )))

Loving the Experience - More Audio Please!

I’ve been using the app now for about three months. There’s so many things to do while learning Italian. I feel like this app really pushes me to the edge of my comfort zone, but does not overwhelm me. While, I don’t always like to sit and actively “work”through a lesson, Babbel has an audio portion that I really enjoy. Love to listen sometimes while riding in the car or going for a walk. I know that the app is under constant development and I’m looking forward to more of the “audio recap” section for Italian. 🤩 Babbel- PLEASE add more to the audio recap and podcast series.

Education, Education, Education

Audio content, gamification, ease of use

Positive, Positive, Positive

Education - Audio content - Positive, Education - gamification - Positive, Education - ease of use - Positive

### USER: Loving the Experience - More Audio Please!: I’ve been using the app now for about three months. There’s so many things to do while learning Italian. I feel like this app really pushes me to the edge of my comfort zone, but does not overwhelm me. While, I don’t always like to sit and actively “work”through a lesson, Babbel has an audio portion that I really enjoy. Love to listen sometimes while riding in the car or going for a walk. I know that the app is under constant development and I’m looking forward to more of the “audio recap” section for Italian. 🤩 Babbel- PLEASE add more to the audio recap and podcast series. ### ASSISTANT: Education - Audio content - Positive, Education - gamification - Positive, Education - ease of use - Positive )))

### Review: title: Loving the Experience - More Audio Please!, content: I’ve been using the app now for about three months. There’s so many things to do while learning Italian. I feel like this app really pushes me to the edge of my comfort zone, but does not overwhelm me. While, I don’t always like to sit and actively “work”through a lesson, Babbel has an audio portion that I really enjoy. Love to listen sometimes while riding in the car or going for a walk. I know that the app is under constant development and I’m looking forward to more of the “audio recap” section for Italian. 🤩 Babbel- PLEASE add more to the audio recap and podcast series. ### Analysis: categories: Education, Education, Education, aspects: Audio content, gamification, ease of use, sentiments: Positive, Positive, Positive )))

### Review: title: Loving the Experience - More Audio Please!, content: I’ve been using the app now for about three months. There’s so many things to do while learning Italian. I feel like this app really pushes me to the edge of my comfort zone, but does not overwhelm me. While, I don’t always like to sit and actively “work”through a lesson, Babbel has an audio portion that I really enjoy. Love to listen sometimes while riding in the car or going for a walk. I know that the app is under constant development and I’m looking forward to more of the “audio recap” section for Italian. 🤩 Babbel- PLEASE add more to the audio recap and podcast series. ### Analysis: categories: (Education, Education, Education) aspects: (Audio content, gamification, ease of use) sentiments: (Positive, Positive, Positive) )))

Mobile App restricts Business Accounts

I still cannot like posts, follow accounts, or post to my business and client accounts on the mobile app. Please let me know if Instagram is no longer a business friendly platform so I can devote my time and instruct my marketing clients accordingly. I’ve sent multiple support requests with no assistance or resolution to the problem. The account limiting is in error and we need this corrected ASAP, it’s been going on for almost a month after we supposedly connected an account to an app not approved by Instagram that they said had capabilities that weren’t disclosed in the app description. If Instagram has an app blacklist they need to publish it for the public to know so we don’t unknowingly break rules that affect our business livelihood. I hope everyone who is trying to do business on Instagram knows that I’ve sent multiple support requests, reported the problems multiple times, even tried reaching out to Instagram for help on other social platforms like Twitter hoping I can get help. Nothing. I’ve got five business accounts that are sitting dormant and losing clients because we can’t post, update our content, or connect with new customers. Instagram, this has been an epic let down. Shame on you for hurting small business entrepreneurs like this.

App Features

Account Management

Negative

Business - Functionality - Negative

### USER: Mobile App restricts Business Accounts: I still cannot like posts, follow accounts, or post to my business and client accounts on the mobile app. Please let me know if Instagram is no longer a business friendly platform so I can devote my time and instruct my marketing clients accordingly. I’ve sent multiple support requests with no assistance or resolution to the problem. The account limiting is in error and we need this corrected ASAP, it’s been going on for almost a month after we supposedly connected an account to an app not approved by Instagram that they said had capabilities that weren’t disclosed in the app description. If Instagram has an app blacklist they need to publish it for the public to know so we don’t unknowingly break rules that affect our business livelihood. I hope everyone who is trying to do business on Instagram knows that I’ve sent multiple support requests, reported the problems multiple times, even tried reaching out to Instagram for help on other social platforms like Twitter hoping I can get help. Nothing. I’ve got five business accounts that are sitting dormant and losing clients because we can’t post, update our content, or connect with new customers. Instagram, this has been an epic let down. Shame on you for hurting small business entrepreneurs like this. ### ASSISTANT: Business - Functionality - Negative )))

### Review: title: Mobile App restricts Business Accounts, content: I still cannot like posts, follow accounts, or post to my business and client accounts on the mobile app. Please let me know if Instagram is no longer a business friendly platform so I can devote my time and instruct my marketing clients accordingly. I’ve sent multiple support requests with no assistance or resolution to the problem. The account limiting is in error and we need this corrected ASAP, it’s been going on for almost a month after we supposedly connected an account to an app not approved by Instagram that they said had capabilities that weren’t disclosed in the app description. If Instagram has an app blacklist they need to publish it for the public to know so we don’t unknowingly break rules that affect our business livelihood. I hope everyone who is trying to do business on Instagram knows that I’ve sent multiple support requests, reported the problems multiple times, even tried reaching out to Instagram for help on other social platforms like Twitter hoping I can get help. Nothing. I’ve got five business accounts that are sitting dormant and losing clients because we can’t post, update our content, or connect with new customers. Instagram, this has been an epic let down. Shame on you for hurting small business entrepreneurs like this. ### Analysis: categories: App Features, aspects: Account Management, sentiments: Negative )))

### Review: title: Mobile App restricts Business Accounts, content: I still cannot like posts, follow accounts, or post to my business and client accounts on the mobile app. Please let me know if Instagram is no longer a business friendly platform so I can devote my time and instruct my marketing clients accordingly. I’ve sent multiple support requests with no assistance or resolution to the problem. The account limiting is in error and we need this corrected ASAP, it’s been going on for almost a month after we supposedly connected an account to an app not approved by Instagram that they said had capabilities that weren’t disclosed in the app description. If Instagram has an app blacklist they need to publish it for the public to know so we don’t unknowingly break rules that affect our business livelihood. I hope everyone who is trying to do business on Instagram knows that I’ve sent multiple support requests, reported the problems multiple times, even tried reaching out to Instagram for help on other social platforms like Twitter hoping I can get help. Nothing. I’ve got five business accounts that are sitting dormant and losing clients because we can’t post, update our content, or connect with new customers. Instagram, this has been an epic let down. Shame on you for hurting small business entrepreneurs like this. ### Analysis: categories: (App Features) aspects: (Account Management) sentiments: (Negative) )))

About account blocking without any reason

The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu

Communication, Communication, Communication

Blocking, Forwarding, Spam

negative, negative, negative

Communication - Blocking - negative, Communication - Forwarding - negative, Communication - Spam - negative

### USER: About account blocking without any reason: The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu ### ASSISTANT: Communication - Blocking - negative, Communication - Forwarding - negative, Communication - Spam - negative )))

### Review: title: About account blocking without any reason, content: The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu ### Analysis: categories: Communication, Communication, Communication, aspects: Blocking, Forwarding, Spam, sentiments: negative, negative, negative )))

### Review: title: About account blocking without any reason, content: The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu ### Analysis: categories: (Communication, Communication, Communication) aspects: (Blocking, Forwarding, Spam) sentiments: (negative, negative, negative) )))

Love WhatsApp!!!

This is the most user friendly texting App! , It is so easy to send messages, videos, phone calls, voice messages, use voice to send texts and stay in touch with other individuals and groups with chats and broadcast lists. It’s SOO versatile. , , This is the main way of communicating for most countries outside the US. We lived in Ireland and Panamá for the last 13 years and all those people and the surrounding countries use it. It’s so wonderful. We hope the US will catch on soon!! , , We use it for our families, friends, and prayer support groups. The school use it with official and unofficial class chats, staff chats and important school info, including emergency schools messages are sent there as well, because everyone has it! , , I love the search features to find important info and the ability to star favorite texts and photos that I don’t want erased. , , The ability to slide a message or photo over and make a comment on it is brilliant. Copy, pasting and forwarding is so easy too. As I try to communicate on messages and Facebook, I get frustrated with it’s limitations. I so prefer WhatsApp! , , Thank you, WhatsApp, for doing a great job!

Category, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect

Messaging, User friendliness, Versatility, Global usage, Group communication, School communication, Search features, Favorite messages, Commenting, Copying, pasting, and forwarding

Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive

Category - Messaging - Positive, Aspect - User friendliness - Positive, Aspect - Versatility - Positive, Aspect - Global usage - Positive, Aspect - Group communication - Positive, Aspect - School communication - Positive, Aspect - Search features - Positive, Aspect - Favorite messages - Positive, Aspect - Commenting - Positive, Aspect - Copying, pasting, and forwarding - Positive

### USER: Love WhatsApp!!!: This is the most user friendly texting App! , It is so easy to send messages, videos, phone calls, voice messages, use voice to send texts and stay in touch with other individuals and groups with chats and broadcast lists. It’s SOO versatile. , , This is the main way of communicating for most countries outside the US. We lived in Ireland and Panamá for the last 13 years and all those people and the surrounding countries use it. It’s so wonderful. We hope the US will catch on soon!! , , We use it for our families, friends, and prayer support groups. The school use it with official and unofficial class chats, staff chats and important school info, including emergency schools messages are sent there as well, because everyone has it! , , I love the search features to find important info and the ability to star favorite texts and photos that I don’t want erased. , , The ability to slide a message or photo over and make a comment on it is brilliant. Copy, pasting and forwarding is so easy too. As I try to communicate on messages and Facebook, I get frustrated with it’s limitations. I so prefer WhatsApp! , , Thank you, WhatsApp, for doing a great job! ### ASSISTANT: Category - Messaging - Positive, Aspect - User friendliness - Positive, Aspect - Versatility - Positive, Aspect - Global usage - Positive, Aspect - Group communication - Positive, Aspect - School communication - Positive, Aspect - Search features - Positive, Aspect - Favorite messages - Positive, Aspect - Commenting - Positive, Aspect - Copying, pasting, and forwarding - Positive )))

### Review: title: Love WhatsApp!!!, content: This is the most user friendly texting App! , It is so easy to send messages, videos, phone calls, voice messages, use voice to send texts and stay in touch with other individuals and groups with chats and broadcast lists. It’s SOO versatile. , , This is the main way of communicating for most countries outside the US. We lived in Ireland and Panamá for the last 13 years and all those people and the surrounding countries use it. It’s so wonderful. We hope the US will catch on soon!! , , We use it for our families, friends, and prayer support groups. The school use it with official and unofficial class chats, staff chats and important school info, including emergency schools messages are sent there as well, because everyone has it! , , I love the search features to find important info and the ability to star favorite texts and photos that I don’t want erased. , , The ability to slide a message or photo over and make a comment on it is brilliant. Copy, pasting and forwarding is so easy too. As I try to communicate on messages and Facebook, I get frustrated with it’s limitations. I so prefer WhatsApp! , , Thank you, WhatsApp, for doing a great job! ### Analysis: categories: Category, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, aspects: Messaging, User friendliness, Versatility, Global usage, Group communication, School communication, Search features, Favorite messages, Commenting, Copying, pasting, and forwarding, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Love WhatsApp!!!, content: This is the most user friendly texting App! , It is so easy to send messages, videos, phone calls, voice messages, use voice to send texts and stay in touch with other individuals and groups with chats and broadcast lists. It’s SOO versatile. , , This is the main way of communicating for most countries outside the US. We lived in Ireland and Panamá for the last 13 years and all those people and the surrounding countries use it. It’s so wonderful. We hope the US will catch on soon!! , , We use it for our families, friends, and prayer support groups. The school use it with official and unofficial class chats, staff chats and important school info, including emergency schools messages are sent there as well, because everyone has it! , , I love the search features to find important info and the ability to star favorite texts and photos that I don’t want erased. , , The ability to slide a message or photo over and make a comment on it is brilliant. Copy, pasting and forwarding is so easy too. As I try to communicate on messages and Facebook, I get frustrated with it’s limitations. I so prefer WhatsApp! , , Thank you, WhatsApp, for doing a great job! ### Analysis: categories: (Category, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect) aspects: (Messaging, User friendliness, Versatility, Global usage, Group communication, School communication, Search features, Favorite messages, Commenting, Copying, pasting, and forwarding) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Customer service is a joke

I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied!

Customer Service, Customer Service, Customer Service, Customer Service, Customer Service

service, response time, communication, availability, chatbot

negative, negative, negative, negative, negative

Customer Service - service - negative, Customer Service - response time - negative, Customer Service - communication - negative, Customer Service - availability - negative, Customer Service - chatbot - negative

### USER: Customer service is a joke: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied! ### ASSISTANT: Customer Service - service - negative, Customer Service - response time - negative, Customer Service - communication - negative, Customer Service - availability - negative, Customer Service - chatbot - negative )))

### Review: title: Customer service is a joke, content: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied! ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Customer Service, aspects: service, response time, communication, availability, chatbot, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Customer service is a joke, content: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied! ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Customer Service) aspects: (service, response time, communication, availability, chatbot) sentiments: (negative, negative, negative, negative, negative) )))

Unfortunate

I have been playing this game for many years i have multiple accounts one of which a max th 13 i have always been excited to play clash ever since i first discovered it its very fun and unique and their isnt a single other mobile game out there that has as many good qualities as clash does. But supercell, you really messed up these last few updates. First, the clan capital update. Personally i found it cool but its very hard to improve when you are the only person in youre clan that is active daily. Second, was the minigame/pixel update. Totally unnecessary and if supercell put any amount of effort at all into the minigame the screen of the game should line up with the machine in-game. These last few updates have been very very disappointing from supercell and if they keep up this bad work more and more people are going to fall out of the game. Supercell i hope you read this and understand youre doing to much, clash was a beautiful, balanced, fun game before clan capital. So please either put more effort in or dont do any updates. I dont know about anyone else but i still have a lot of content and grinding to do and i really didnt need more content at the moment.

Game, Game, Game, Game

Clan Capital, Minigame, Balance, Content

Negative, Negative, Negative, Negative

Game - Clan Capital - Negative, Game - Minigame - Negative, Game - Balance - Negative, Game - Content - Negative

### USER: Unfortunate: I have been playing this game for many years i have multiple accounts one of which a max th 13 i have always been excited to play clash ever since i first discovered it its very fun and unique and their isnt a single other mobile game out there that has as many good qualities as clash does. But supercell, you really messed up these last few updates. First, the clan capital update. Personally i found it cool but its very hard to improve when you are the only person in youre clan that is active daily. Second, was the minigame/pixel update. Totally unnecessary and if supercell put any amount of effort at all into the minigame the screen of the game should line up with the machine in-game. These last few updates have been very very disappointing from supercell and if they keep up this bad work more and more people are going to fall out of the game. Supercell i hope you read this and understand youre doing to much, clash was a beautiful, balanced, fun game before clan capital. So please either put more effort in or dont do any updates. I dont know about anyone else but i still have a lot of content and grinding to do and i really didnt need more content at the moment. ### ASSISTANT: Game - Clan Capital - Negative, Game - Minigame - Negative, Game - Balance - Negative, Game - Content - Negative )))

### Review: title: Unfortunate, content: I have been playing this game for many years i have multiple accounts one of which a max th 13 i have always been excited to play clash ever since i first discovered it its very fun and unique and their isnt a single other mobile game out there that has as many good qualities as clash does. But supercell, you really messed up these last few updates. First, the clan capital update. Personally i found it cool but its very hard to improve when you are the only person in youre clan that is active daily. Second, was the minigame/pixel update. Totally unnecessary and if supercell put any amount of effort at all into the minigame the screen of the game should line up with the machine in-game. These last few updates have been very very disappointing from supercell and if they keep up this bad work more and more people are going to fall out of the game. Supercell i hope you read this and understand youre doing to much, clash was a beautiful, balanced, fun game before clan capital. So please either put more effort in or dont do any updates. I dont know about anyone else but i still have a lot of content and grinding to do and i really didnt need more content at the moment. ### Analysis: categories: Game, Game, Game, Game, aspects: Clan Capital, Minigame, Balance, Content, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Unfortunate, content: I have been playing this game for many years i have multiple accounts one of which a max th 13 i have always been excited to play clash ever since i first discovered it its very fun and unique and their isnt a single other mobile game out there that has as many good qualities as clash does. But supercell, you really messed up these last few updates. First, the clan capital update. Personally i found it cool but its very hard to improve when you are the only person in youre clan that is active daily. Second, was the minigame/pixel update. Totally unnecessary and if supercell put any amount of effort at all into the minigame the screen of the game should line up with the machine in-game. These last few updates have been very very disappointing from supercell and if they keep up this bad work more and more people are going to fall out of the game. Supercell i hope you read this and understand youre doing to much, clash was a beautiful, balanced, fun game before clan capital. So please either put more effort in or dont do any updates. I dont know about anyone else but i still have a lot of content and grinding to do and i really didnt need more content at the moment. ### Analysis: categories: (Game, Game, Game, Game) aspects: (Clan Capital, Minigame, Balance, Content) sentiments: (Negative, Negative, Negative, Negative) )))

Fun game that is ruining itself

They have not expanded the main play of the game (home village) in quite some time, though they keep introducing new elements to distract from that fact. The new elements are entertaining at first, but there is never enough thought into what to do with it beyond the original distraction. The builder village has stopped getting new updates, at an even bigger level than the home village, and now they’ve introduced a new village in the sky all without adding to the original game play that got people interested in the game in the first place. In addition, they took away global chat which effectively killed recruiting same language speaking clan mates. They also chose to eliminate troop costs which was one of the few strategic elements left in the game. Now advanced players have full storages with no way to spend them down….effectively eliminating any reason to attack other villages…ie, play the game. They have also decided that national flags represent a problem with their gameplay and removed them as well. Really fun game five years ago, but supercell has lost its way on how to keep the game fun and relevant.

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social

Expansion, Distraction, New elements, Thought, Updates, New village, Global chat, Troop costs, Strategic elements, Advanced players, Attacking, Gameplay, National flags

negative, negative, positive, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative

Gameplay - Expansion - negative, Gameplay - Distraction - negative, Gameplay - New elements - positive, Gameplay - Thought - negative, Gameplay - Updates - negative, Gameplay - New village - negative, Social - Global chat - negative, Gameplay - Troop costs - negative, Gameplay - Strategic elements - negative, Gameplay - Advanced players - negative, Gameplay - Attacking - negative, Gameplay - Gameplay - negative, Social - National flags - negative

### USER: Fun game that is ruining itself: They have not expanded the main play of the game (home village) in quite some time, though they keep introducing new elements to distract from that fact. The new elements are entertaining at first, but there is never enough thought into what to do with it beyond the original distraction. The builder village has stopped getting new updates, at an even bigger level than the home village, and now they’ve introduced a new village in the sky all without adding to the original game play that got people interested in the game in the first place. In addition, they took away global chat which effectively killed recruiting same language speaking clan mates. They also chose to eliminate troop costs which was one of the few strategic elements left in the game. Now advanced players have full storages with no way to spend them down….effectively eliminating any reason to attack other villages…ie, play the game. They have also decided that national flags represent a problem with their gameplay and removed them as well. Really fun game five years ago, but supercell has lost its way on how to keep the game fun and relevant. ### ASSISTANT: Gameplay - Expansion - negative, Gameplay - Distraction - negative, Gameplay - New elements - positive, Gameplay - Thought - negative, Gameplay - Updates - negative, Gameplay - New village - negative, Social - Global chat - negative, Gameplay - Troop costs - negative, Gameplay - Strategic elements - negative, Gameplay - Advanced players - negative, Gameplay - Attacking - negative, Gameplay - Gameplay - negative, Social - National flags - negative )))

### Review: title: Fun game that is ruining itself, content: They have not expanded the main play of the game (home village) in quite some time, though they keep introducing new elements to distract from that fact. The new elements are entertaining at first, but there is never enough thought into what to do with it beyond the original distraction. The builder village has stopped getting new updates, at an even bigger level than the home village, and now they’ve introduced a new village in the sky all without adding to the original game play that got people interested in the game in the first place. In addition, they took away global chat which effectively killed recruiting same language speaking clan mates. They also chose to eliminate troop costs which was one of the few strategic elements left in the game. Now advanced players have full storages with no way to spend them down….effectively eliminating any reason to attack other villages…ie, play the game. They have also decided that national flags represent a problem with their gameplay and removed them as well. Really fun game five years ago, but supercell has lost its way on how to keep the game fun and relevant. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social, aspects: Expansion, Distraction, New elements, Thought, Updates, New village, Global chat, Troop costs, Strategic elements, Advanced players, Attacking, Gameplay, National flags, sentiments: negative, negative, positive, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: Fun game that is ruining itself, content: They have not expanded the main play of the game (home village) in quite some time, though they keep introducing new elements to distract from that fact. The new elements are entertaining at first, but there is never enough thought into what to do with it beyond the original distraction. The builder village has stopped getting new updates, at an even bigger level than the home village, and now they’ve introduced a new village in the sky all without adding to the original game play that got people interested in the game in the first place. In addition, they took away global chat which effectively killed recruiting same language speaking clan mates. They also chose to eliminate troop costs which was one of the few strategic elements left in the game. Now advanced players have full storages with no way to spend them down….effectively eliminating any reason to attack other villages…ie, play the game. They have also decided that national flags represent a problem with their gameplay and removed them as well. Really fun game five years ago, but supercell has lost its way on how to keep the game fun and relevant. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social) aspects: (Expansion, Distraction, New elements, Thought, Updates, New village, Global chat, Troop costs, Strategic elements, Advanced players, Attacking, Gameplay, National flags) sentiments: (negative, negative, positive, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative) )))

Unreliable

Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed.

Scheduling, Communication, Service

Scheduling, Communication, Service

negative, negative, negative

Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative

### USER: Unreliable: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### ASSISTANT: Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative )))

### Review: title: Unreliable, content: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### Analysis: categories: Scheduling, Communication, Service, aspects: Scheduling, Communication, Service, sentiments: negative, negative, negative )))

### Review: title: Unreliable, content: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### Analysis: categories: (Scheduling, Communication, Service) aspects: (Scheduling, Communication, Service) sentiments: (negative, negative, negative) )))

Waste of time

A scam to get your money. Cording to their policy, they don’t guarantee treatment. I contacted them having a severe tension headache that ibuprofen and Tylenol was not working neither was non-medication way working. I asked for a muscle relaxant which I have taken in the past for tension headache. The doctor did nothing for me to help at all and told me that I muscle relaxant for a tension. Headache was not treatment for that type of headache. I ended up calling Teladoc asking to speak to another Doctor Who can help me. They refused to let me speak to another doctor. They refuse to offer any refund and simply told me that their policy does not guarantee treatment. In other words, they will gladly take your money and not offer any help. I ended up doing another visit with another walk in clinic and they were able to prescribe me the proper treatment for tension headache. Tele dock just left me the way I was and took my insurance money.

Utility, Utility, Helpfulness, Helpfulness

Refund, Treatment, Availability of Doctor, Doctor's Advice

Negative, Negative, Negative, Negative

Utility - Refund - Negative, Utility - Treatment - Negative, Helpfulness - Availability of Doctor - Negative, Helpfulness - Doctor's Advice - Negative

### USER: Waste of time: A scam to get your money. Cording to their policy, they don’t guarantee treatment. I contacted them having a severe tension headache that ibuprofen and Tylenol was not working neither was non-medication way working. I asked for a muscle relaxant which I have taken in the past for tension headache. The doctor did nothing for me to help at all and told me that I muscle relaxant for a tension. Headache was not treatment for that type of headache. I ended up calling Teladoc asking to speak to another Doctor Who can help me. They refused to let me speak to another doctor. They refuse to offer any refund and simply told me that their policy does not guarantee treatment. In other words, they will gladly take your money and not offer any help. I ended up doing another visit with another walk in clinic and they were able to prescribe me the proper treatment for tension headache. Tele dock just left me the way I was and took my insurance money. ### ASSISTANT: Utility - Refund - Negative, Utility - Treatment - Negative, Helpfulness - Availability of Doctor - Negative, Helpfulness - Doctor's Advice - Negative )))

### Review: title: Waste of time, content: A scam to get your money. Cording to their policy, they don’t guarantee treatment. I contacted them having a severe tension headache that ibuprofen and Tylenol was not working neither was non-medication way working. I asked for a muscle relaxant which I have taken in the past for tension headache. The doctor did nothing for me to help at all and told me that I muscle relaxant for a tension. Headache was not treatment for that type of headache. I ended up calling Teladoc asking to speak to another Doctor Who can help me. They refused to let me speak to another doctor. They refuse to offer any refund and simply told me that their policy does not guarantee treatment. In other words, they will gladly take your money and not offer any help. I ended up doing another visit with another walk in clinic and they were able to prescribe me the proper treatment for tension headache. Tele dock just left me the way I was and took my insurance money. ### Analysis: categories: Utility, Utility, Helpfulness, Helpfulness, aspects: Refund, Treatment, Availability of Doctor, Doctor's Advice, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Waste of time, content: A scam to get your money. Cording to their policy, they don’t guarantee treatment. I contacted them having a severe tension headache that ibuprofen and Tylenol was not working neither was non-medication way working. I asked for a muscle relaxant which I have taken in the past for tension headache. The doctor did nothing for me to help at all and told me that I muscle relaxant for a tension. Headache was not treatment for that type of headache. I ended up calling Teladoc asking to speak to another Doctor Who can help me. They refused to let me speak to another doctor. They refuse to offer any refund and simply told me that their policy does not guarantee treatment. In other words, they will gladly take your money and not offer any help. I ended up doing another visit with another walk in clinic and they were able to prescribe me the proper treatment for tension headache. Tele dock just left me the way I was and took my insurance money. ### Analysis: categories: (Utility, Utility, Helpfulness, Helpfulness) aspects: (Refund, Treatment, Availability of Doctor, Doctor's Advice) sentiments: (Negative, Negative, Negative, Negative) )))

Better service

I’ve been using the app instagram for as long as I can remember. I can say that it is a part of me in a good way. I haven’t always followed the rules but for the most part being on the app was a great experience. As someone with a growing platform and growing instagram account, I can say that when you are in need of some help there’s not really anyone to call on. The email and number are from my experience never used, which makes both ways to contact them pointless. But another thing is is the biometric identification bot, is an obstacle to pass. I recently have been trying to access my account and it’s been a nightmare. So likewise I’ve been searching and watching online videos and reading sources on how to pass the “obstacle”. I feel like human review should be put to use more simply because it’s hard for an ai to understand something less perplexed. I think the ai wants you to be perfect which is going to be hard for a lot of people. Currently writing this review I have not gotten fully into my account due to the 2fa which is the start of the problem, but hopefully I can get back into my account this week. In conclusion, the app is great but there are some things that needs to be worked on and changed. For example the identification verification bot and a little more but that’s all. A tip before I finish is to get your 8 digit codes because those will be a life saver (while you have access to your account).

App, App, App

Biometric Identification Bot, Identification Verification Bot, Customer Service

Negative, Negative, Negative

Help - Contact Assistance - Negative, Help - Account Access - Negative, Security - Biometric Identification - Negative, Help - Human Review - Positive, Help - Contact Assistance - Negative

### USER: Better service: I’ve been using the app instagram for as long as I can remember. I can say that it is a part of me in a good way. I haven’t always followed the rules but for the most part being on the app was a great experience. As someone with a growing platform and growing instagram account, I can say that when you are in need of some help there’s not really anyone to call on. The email and number are from my experience never used, which makes both ways to contact them pointless. But another thing is is the biometric identification bot, is an obstacle to pass. I recently have been trying to access my account and it’s been a nightmare. So likewise I’ve been searching and watching online videos and reading sources on how to pass the “obstacle”. I feel like human review should be put to use more simply because it’s hard for an ai to understand something less perplexed. I think the ai wants you to be perfect which is going to be hard for a lot of people. Currently writing this review I have not gotten fully into my account due to the 2fa which is the start of the problem, but hopefully I can get back into my account this week. In conclusion, the app is great but there are some things that needs to be worked on and changed. For example the identification verification bot and a little more but that’s all. A tip before I finish is to get your 8 digit codes because those will be a life saver (while you have access to your account). ### ASSISTANT: Help - Contact Assistance - Negative, Help - Account Access - Negative, Security - Biometric Identification - Negative, Help - Human Review - Positive, Help - Contact Assistance - Negative )))

### Review: title: Better service, content: I’ve been using the app instagram for as long as I can remember. I can say that it is a part of me in a good way. I haven’t always followed the rules but for the most part being on the app was a great experience. As someone with a growing platform and growing instagram account, I can say that when you are in need of some help there’s not really anyone to call on. The email and number are from my experience never used, which makes both ways to contact them pointless. But another thing is is the biometric identification bot, is an obstacle to pass. I recently have been trying to access my account and it’s been a nightmare. So likewise I’ve been searching and watching online videos and reading sources on how to pass the “obstacle”. I feel like human review should be put to use more simply because it’s hard for an ai to understand something less perplexed. I think the ai wants you to be perfect which is going to be hard for a lot of people. Currently writing this review I have not gotten fully into my account due to the 2fa which is the start of the problem, but hopefully I can get back into my account this week. In conclusion, the app is great but there are some things that needs to be worked on and changed. For example the identification verification bot and a little more but that’s all. A tip before I finish is to get your 8 digit codes because those will be a life saver (while you have access to your account). ### Analysis: categories: App, App, App, aspects: Biometric Identification Bot, Identification Verification Bot, Customer Service, sentiments: Negative, Negative, Negative )))

### Review: title: Better service, content: I’ve been using the app instagram for as long as I can remember. I can say that it is a part of me in a good way. I haven’t always followed the rules but for the most part being on the app was a great experience. As someone with a growing platform and growing instagram account, I can say that when you are in need of some help there’s not really anyone to call on. The email and number are from my experience never used, which makes both ways to contact them pointless. But another thing is is the biometric identification bot, is an obstacle to pass. I recently have been trying to access my account and it’s been a nightmare. So likewise I’ve been searching and watching online videos and reading sources on how to pass the “obstacle”. I feel like human review should be put to use more simply because it’s hard for an ai to understand something less perplexed. I think the ai wants you to be perfect which is going to be hard for a lot of people. Currently writing this review I have not gotten fully into my account due to the 2fa which is the start of the problem, but hopefully I can get back into my account this week. In conclusion, the app is great but there are some things that needs to be worked on and changed. For example the identification verification bot and a little more but that’s all. A tip before I finish is to get your 8 digit codes because those will be a life saver (while you have access to your account). ### Analysis: categories: (App, App, App) aspects: (Biometric Identification Bot, Identification Verification Bot, Customer Service) sentiments: (Negative, Negative, Negative) )))

App is amazing! Just fix a little something…

I love this app and I very much appreciate what you guys are doing over at Babbel. I used to take Duolingo, but I didn’t like the whole “4 hearts” thing, so I switched to you guys! I have been very happy with my experience so far, but there is one bug that keeps on happening. A lot of the times when I open the app the audio is really quiet, even if my volume and the apps volume is turned on all the way, it still no matter what will be very quiet. I don’t use headphones, so it kind of bothers me that the audio is so quiet that I can barely hear what they’re saying in French! But again, this is a great app and I would recommend it to anyone, it’s just that audio bug, that’s all!

App

Audio

Negative

App - Audio - Negative

### USER: App is amazing! Just fix a little something…: I love this app and I very much appreciate what you guys are doing over at Babbel. I used to take Duolingo, but I didn’t like the whole “4 hearts” thing, so I switched to you guys! I have been very happy with my experience so far, but there is one bug that keeps on happening. A lot of the times when I open the app the audio is really quiet, even if my volume and the apps volume is turned on all the way, it still no matter what will be very quiet. I don’t use headphones, so it kind of bothers me that the audio is so quiet that I can barely hear what they’re saying in French! But again, this is a great app and I would recommend it to anyone, it’s just that audio bug, that’s all! ### ASSISTANT: App - Audio - Negative )))

### Review: title: App is amazing! Just fix a little something…, content: I love this app and I very much appreciate what you guys are doing over at Babbel. I used to take Duolingo, but I didn’t like the whole “4 hearts” thing, so I switched to you guys! I have been very happy with my experience so far, but there is one bug that keeps on happening. A lot of the times when I open the app the audio is really quiet, even if my volume and the apps volume is turned on all the way, it still no matter what will be very quiet. I don’t use headphones, so it kind of bothers me that the audio is so quiet that I can barely hear what they’re saying in French! But again, this is a great app and I would recommend it to anyone, it’s just that audio bug, that’s all! ### Analysis: categories: App, aspects: Audio, sentiments: Negative )))

### Review: title: App is amazing! Just fix a little something…, content: I love this app and I very much appreciate what you guys are doing over at Babbel. I used to take Duolingo, but I didn’t like the whole “4 hearts” thing, so I switched to you guys! I have been very happy with my experience so far, but there is one bug that keeps on happening. A lot of the times when I open the app the audio is really quiet, even if my volume and the apps volume is turned on all the way, it still no matter what will be very quiet. I don’t use headphones, so it kind of bothers me that the audio is so quiet that I can barely hear what they’re saying in French! But again, this is a great app and I would recommend it to anyone, it’s just that audio bug, that’s all! ### Analysis: categories: (App) aspects: (Audio) sentiments: (Negative) )))

Let me decide what I want to see

I don’t mind updating the app however, please give me the options to select the four things that are most important to me. I don’t want to be inspired by what other people find attractive I don’t want to be inspired the way other people to decorate their houses I don’t want to be inspired what everybody else is buying. I know what I want to buy. Let me search for it. Let me pick 4 stars and up and leave it that way. If I want a kitchen aid mixer, I don’t want to see anything but what I am looking for. Same with cell phone accessories. Why do I search for the cell phone I have yet get everything under the Sun. Do better for what your customer Mets want….not what your tech people “think” we want!

Interface

options

negative

Interface - options - negative

### USER: Let me decide what I want to see: I don’t mind updating the app however, please give me the options to select the four things that are most important to me. I don’t want to be inspired by what other people find attractive I don’t want to be inspired the way other people to decorate their houses I don’t want to be inspired what everybody else is buying. I know what I want to buy. Let me search for it. Let me pick 4 stars and up and leave it that way. If I want a kitchen aid mixer, I don’t want to see anything but what I am looking for. Same with cell phone accessories. Why do I search for the cell phone I have yet get everything under the Sun. Do better for what your customer Mets want….not what your tech people “think” we want! ### ASSISTANT: Interface - options - negative )))

### Review: title: Let me decide what I want to see, content: I don’t mind updating the app however, please give me the options to select the four things that are most important to me. I don’t want to be inspired by what other people find attractive I don’t want to be inspired the way other people to decorate their houses I don’t want to be inspired what everybody else is buying. I know what I want to buy. Let me search for it. Let me pick 4 stars and up and leave it that way. If I want a kitchen aid mixer, I don’t want to see anything but what I am looking for. Same with cell phone accessories. Why do I search for the cell phone I have yet get everything under the Sun. Do better for what your customer Mets want….not what your tech people “think” we want! ### Analysis: categories: Interface, aspects: options, sentiments: negative )))

### Review: title: Let me decide what I want to see, content: I don’t mind updating the app however, please give me the options to select the four things that are most important to me. I don’t want to be inspired by what other people find attractive I don’t want to be inspired the way other people to decorate their houses I don’t want to be inspired what everybody else is buying. I know what I want to buy. Let me search for it. Let me pick 4 stars and up and leave it that way. If I want a kitchen aid mixer, I don’t want to see anything but what I am looking for. Same with cell phone accessories. Why do I search for the cell phone I have yet get everything under the Sun. Do better for what your customer Mets want….not what your tech people “think” we want! ### Analysis: categories: (Interface) aspects: (options) sentiments: (negative) )))

Why do we have to subscribe?

I’m very interested in learning Spanish. My mom is full Mexican but I only know a little Spanish, so I want to learn more. But after the first lesson, it wouldn’t let me do any more. Do we have to pay for a subscription, to be able to do the other lessons? If yes, please change that, because not everyone is going to download your app if they don’t have money to spend. Maybe put a price on it later on, but not right when they download the game. Thanks🙃, , - A confused user, , Edit: Never mind, I realized how to get another lesson. Maybe make the lesson easier to find, XD😂

Subscription, Subscription, Lesson

Payment, Cost, Accessibility

Negative, Negative, Neutral

Subscription - Payment - Negative, Subscription - Cost - Negative, Lesson - Accessibility - Neutral

### USER: Why do we have to subscribe?: I’m very interested in learning Spanish. My mom is full Mexican but I only know a little Spanish, so I want to learn more. But after the first lesson, it wouldn’t let me do any more. Do we have to pay for a subscription, to be able to do the other lessons? If yes, please change that, because not everyone is going to download your app if they don’t have money to spend. Maybe put a price on it later on, but not right when they download the game. Thanks🙃, , - A confused user, , Edit: Never mind, I realized how to get another lesson. Maybe make the lesson easier to find, XD😂 ### ASSISTANT: Subscription - Payment - Negative, Subscription - Cost - Negative, Lesson - Accessibility - Neutral )))

### Review: title: Why do we have to subscribe?, content: I’m very interested in learning Spanish. My mom is full Mexican but I only know a little Spanish, so I want to learn more. But after the first lesson, it wouldn’t let me do any more. Do we have to pay for a subscription, to be able to do the other lessons? If yes, please change that, because not everyone is going to download your app if they don’t have money to spend. Maybe put a price on it later on, but not right when they download the game. Thanks🙃, , - A confused user, , Edit: Never mind, I realized how to get another lesson. Maybe make the lesson easier to find, XD😂 ### Analysis: categories: Subscription, Subscription, Lesson, aspects: Payment, Cost, Accessibility, sentiments: Negative, Negative, Neutral )))

### Review: title: Why do we have to subscribe?, content: I’m very interested in learning Spanish. My mom is full Mexican but I only know a little Spanish, so I want to learn more. But after the first lesson, it wouldn’t let me do any more. Do we have to pay for a subscription, to be able to do the other lessons? If yes, please change that, because not everyone is going to download your app if they don’t have money to spend. Maybe put a price on it later on, but not right when they download the game. Thanks🙃, , - A confused user, , Edit: Never mind, I realized how to get another lesson. Maybe make the lesson easier to find, XD😂 ### Analysis: categories: (Subscription, Subscription, Lesson) aspects: (Payment, Cost, Accessibility) sentiments: (Negative, Negative, Neutral) )))

Dr lied

Called on Friday and he prescribed me cough medicine, lidocaine, and sinus spray… for an upper respiratory infection. Told me to call back if nothing changed and I wouldn’t have to pay the $49 fee all over again to get prescribed an antibiotic. Here we are 4 days later and all I can get from the services is, I’m sorry policy is you have to make another appointment. FYI people use this service that don’t have insurance. We don’t all have the luxury of spending $50 every time we need help. It was wrong of the dr to say I could call back and be put through to him if I in fact could not. I would’ve been better off paying the $150 OOPat urgent care and had better treatment. I’m reporting this on my credit card statement because I was not actually treated. t

Healthcare, Healthcare, Healthcare, Healthcare

Service, Doctor, Policies, Cost

Negative, Negative, Negative, Negative

Healthcare - Service - Negative, Healthcare - Doctor - Negative, Healthcare - Policies - Negative, Healthcare - Cost - Negative

### USER: Dr lied: Called on Friday and he prescribed me cough medicine, lidocaine, and sinus spray… for an upper respiratory infection. Told me to call back if nothing changed and I wouldn’t have to pay the $49 fee all over again to get prescribed an antibiotic. Here we are 4 days later and all I can get from the services is, I’m sorry policy is you have to make another appointment. FYI people use this service that don’t have insurance. We don’t all have the luxury of spending $50 every time we need help. It was wrong of the dr to say I could call back and be put through to him if I in fact could not. I would’ve been better off paying the $150 OOPat urgent care and had better treatment. I’m reporting this on my credit card statement because I was not actually treated. t ### ASSISTANT: Healthcare - Service - Negative, Healthcare - Doctor - Negative, Healthcare - Policies - Negative, Healthcare - Cost - Negative )))

### Review: title: Dr lied, content: Called on Friday and he prescribed me cough medicine, lidocaine, and sinus spray… for an upper respiratory infection. Told me to call back if nothing changed and I wouldn’t have to pay the $49 fee all over again to get prescribed an antibiotic. Here we are 4 days later and all I can get from the services is, I’m sorry policy is you have to make another appointment. FYI people use this service that don’t have insurance. We don’t all have the luxury of spending $50 every time we need help. It was wrong of the dr to say I could call back and be put through to him if I in fact could not. I would’ve been better off paying the $150 OOPat urgent care and had better treatment. I’m reporting this on my credit card statement because I was not actually treated. t ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Service, Doctor, Policies, Cost, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Dr lied, content: Called on Friday and he prescribed me cough medicine, lidocaine, and sinus spray… for an upper respiratory infection. Told me to call back if nothing changed and I wouldn’t have to pay the $49 fee all over again to get prescribed an antibiotic. Here we are 4 days later and all I can get from the services is, I’m sorry policy is you have to make another appointment. FYI people use this service that don’t have insurance. We don’t all have the luxury of spending $50 every time we need help. It was wrong of the dr to say I could call back and be put through to him if I in fact could not. I would’ve been better off paying the $150 OOPat urgent care and had better treatment. I’m reporting this on my credit card statement because I was not actually treated. t ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Service, Doctor, Policies, Cost) sentiments: (Negative, Negative, Negative, Negative) )))

Totally unfair now pls read

I’ve been playing clash of clans for some time and I am a town hall 9 in masters 2 but I’ve been losing lots of trophies to the electric dragon. I think it’s kinda ridiculous to have something that overpowered to be in your clan castle. Like at least make it so the electro dragon can’t be in the clan castle because it’s absurd how many trophies I’ve lost to this one troop. And also it shouldn’t be possible for town hall 10s to attack town hall 9s in master league. Especially because town hall 9’s rarely find others that are also town hall 9’s to attack. If a town hall 10 attacks a town hall 9 it is literally impossible for any town hall 9 defense to defend against 31 miners with cloning potions and heal spells. This also includes having your base sometimes being attacked with a siege machine which is ridiculous how you are even able to hold that thing in your clan castle. In conclusion please make it so that electro dragons can’t be held in clan castles or at least make them take up more space so only town hall 10s can get them. And make it so town hall 10s can’t attack town hall 9s it’s really unfair. I hope one of your producers see this and make a change to this because this is one of the reasons why the game isn’t fun to play for me anymore.

Game-balance, Game-balance

Electro Dragon, Townhall Matchmaking

negative, negative

Game-balance - Electro Dragon - negative, Game-balance - Townhall Matchmaking - negative

### USER: Totally unfair now pls read: I’ve been playing clash of clans for some time and I am a town hall 9 in masters 2 but I’ve been losing lots of trophies to the electric dragon. I think it’s kinda ridiculous to have something that overpowered to be in your clan castle. Like at least make it so the electro dragon can’t be in the clan castle because it’s absurd how many trophies I’ve lost to this one troop. And also it shouldn’t be possible for town hall 10s to attack town hall 9s in master league. Especially because town hall 9’s rarely find others that are also town hall 9’s to attack. If a town hall 10 attacks a town hall 9 it is literally impossible for any town hall 9 defense to defend against 31 miners with cloning potions and heal spells. This also includes having your base sometimes being attacked with a siege machine which is ridiculous how you are even able to hold that thing in your clan castle. In conclusion please make it so that electro dragons can’t be held in clan castles or at least make them take up more space so only town hall 10s can get them. And make it so town hall 10s can’t attack town hall 9s it’s really unfair. I hope one of your producers see this and make a change to this because this is one of the reasons why the game isn’t fun to play for me anymore. ### ASSISTANT: Game-balance - Electro Dragon - negative, Game-balance - Townhall Matchmaking - negative )))

### Review: title: Totally unfair now pls read, content: I’ve been playing clash of clans for some time and I am a town hall 9 in masters 2 but I’ve been losing lots of trophies to the electric dragon. I think it’s kinda ridiculous to have something that overpowered to be in your clan castle. Like at least make it so the electro dragon can’t be in the clan castle because it’s absurd how many trophies I’ve lost to this one troop. And also it shouldn’t be possible for town hall 10s to attack town hall 9s in master league. Especially because town hall 9’s rarely find others that are also town hall 9’s to attack. If a town hall 10 attacks a town hall 9 it is literally impossible for any town hall 9 defense to defend against 31 miners with cloning potions and heal spells. This also includes having your base sometimes being attacked with a siege machine which is ridiculous how you are even able to hold that thing in your clan castle. In conclusion please make it so that electro dragons can’t be held in clan castles or at least make them take up more space so only town hall 10s can get them. And make it so town hall 10s can’t attack town hall 9s it’s really unfair. I hope one of your producers see this and make a change to this because this is one of the reasons why the game isn’t fun to play for me anymore. ### Analysis: categories: Game-balance, Game-balance, aspects: Electro Dragon, Townhall Matchmaking, sentiments: negative, negative )))

### Review: title: Totally unfair now pls read, content: I’ve been playing clash of clans for some time and I am a town hall 9 in masters 2 but I’ve been losing lots of trophies to the electric dragon. I think it’s kinda ridiculous to have something that overpowered to be in your clan castle. Like at least make it so the electro dragon can’t be in the clan castle because it’s absurd how many trophies I’ve lost to this one troop. And also it shouldn’t be possible for town hall 10s to attack town hall 9s in master league. Especially because town hall 9’s rarely find others that are also town hall 9’s to attack. If a town hall 10 attacks a town hall 9 it is literally impossible for any town hall 9 defense to defend against 31 miners with cloning potions and heal spells. This also includes having your base sometimes being attacked with a siege machine which is ridiculous how you are even able to hold that thing in your clan castle. In conclusion please make it so that electro dragons can’t be held in clan castles or at least make them take up more space so only town hall 10s can get them. And make it so town hall 10s can’t attack town hall 9s it’s really unfair. I hope one of your producers see this and make a change to this because this is one of the reasons why the game isn’t fun to play for me anymore. ### Analysis: categories: (Game-balance, Game-balance) aspects: (Electro Dragon, Townhall Matchmaking) sentiments: (negative, negative) )))

Amazing game but only 2 suggestions

First off I absolutely LOVE this game, I've had it since th8 was the highest th and I've been deleting and re downloading it as I get time to play. The game is spectacular but the only 2 things I suggest are bringing back global chat and also lowering the time it takes to upgrade everything. Global gave everyone the opportunity to make new friends and find clans that suited them so it shouldn't be taken away from us. Upgrade times are ridiculous right now, I'm a th11 who can farm fairly quickly but the upgrade times just take too long and get very expensive as you go on. I can understand raising the price but when you're waiting 2 weeks for an upgrade that is ridiculous. I know buying the gold pass reduces that but not everyone wants to spend money on the game so Supercell, you guys should consider lowering those b besides that it's a great game

Game Features, Game Features

Upgrade Times, Global Chat

Negative, Negative

Game Features - Upgrade Times - Negative, Game Features - Global Chat - Negative

### USER: Amazing game but only 2 suggestions: First off I absolutely LOVE this game, I've had it since th8 was the highest th and I've been deleting and re downloading it as I get time to play. The game is spectacular but the only 2 things I suggest are bringing back global chat and also lowering the time it takes to upgrade everything. Global gave everyone the opportunity to make new friends and find clans that suited them so it shouldn't be taken away from us. Upgrade times are ridiculous right now, I'm a th11 who can farm fairly quickly but the upgrade times just take too long and get very expensive as you go on. I can understand raising the price but when you're waiting 2 weeks for an upgrade that is ridiculous. I know buying the gold pass reduces that but not everyone wants to spend money on the game so Supercell, you guys should consider lowering those b besides that it's a great game ### ASSISTANT: Game Features - Upgrade Times - Negative, Game Features - Global Chat - Negative )))

### Review: title: Amazing game but only 2 suggestions, content: First off I absolutely LOVE this game, I've had it since th8 was the highest th and I've been deleting and re downloading it as I get time to play. The game is spectacular but the only 2 things I suggest are bringing back global chat and also lowering the time it takes to upgrade everything. Global gave everyone the opportunity to make new friends and find clans that suited them so it shouldn't be taken away from us. Upgrade times are ridiculous right now, I'm a th11 who can farm fairly quickly but the upgrade times just take too long and get very expensive as you go on. I can understand raising the price but when you're waiting 2 weeks for an upgrade that is ridiculous. I know buying the gold pass reduces that but not everyone wants to spend money on the game so Supercell, you guys should consider lowering those b besides that it's a great game ### Analysis: categories: Game Features, Game Features, aspects: Upgrade Times, Global Chat, sentiments: Negative, Negative )))

### Review: title: Amazing game but only 2 suggestions, content: First off I absolutely LOVE this game, I've had it since th8 was the highest th and I've been deleting and re downloading it as I get time to play. The game is spectacular but the only 2 things I suggest are bringing back global chat and also lowering the time it takes to upgrade everything. Global gave everyone the opportunity to make new friends and find clans that suited them so it shouldn't be taken away from us. Upgrade times are ridiculous right now, I'm a th11 who can farm fairly quickly but the upgrade times just take too long and get very expensive as you go on. I can understand raising the price but when you're waiting 2 weeks for an upgrade that is ridiculous. I know buying the gold pass reduces that but not everyone wants to spend money on the game so Supercell, you guys should consider lowering those b besides that it's a great game ### Analysis: categories: (Game Features, Game Features) aspects: (Upgrade Times, Global Chat) sentiments: (Negative, Negative) )))

Account banned

To whom it may concern,, , I am writing to express my dissatisfaction with the repeated suspension of my WhatsApp account. I have been using your service for over two years and I have always followed the terms and conditions. However, in the past month, I have received three notifications that my account has been banned for violating the community standards. Each time, I have appealed the decision and requested an explanation, but I have never received a clear answer or an apology., , I find this situation very frustrating and unfair. I value WhatsApp as a communication tool and I have many contacts who rely on it to stay in touch with me. I do not understand why my account keeps getting banned without any warning or justification. I feel that I am being treated unfairly and arbitrarily by your system., , I kindly ask you to review my case and restore my account as soon as possible. I also request that you provide me with a detailed reason for the suspension and a way to prevent it from happening again. I hope that you can resolve this issue in a professional and respectful manner., , Thank you for your attention and cooperation.

App

Account

Negative

App - Account - Negative

### USER: Account banned: To whom it may concern,, , I am writing to express my dissatisfaction with the repeated suspension of my WhatsApp account. I have been using your service for over two years and I have always followed the terms and conditions. However, in the past month, I have received three notifications that my account has been banned for violating the community standards. Each time, I have appealed the decision and requested an explanation, but I have never received a clear answer or an apology., , I find this situation very frustrating and unfair. I value WhatsApp as a communication tool and I have many contacts who rely on it to stay in touch with me. I do not understand why my account keeps getting banned without any warning or justification. I feel that I am being treated unfairly and arbitrarily by your system., , I kindly ask you to review my case and restore my account as soon as possible. I also request that you provide me with a detailed reason for the suspension and a way to prevent it from happening again. I hope that you can resolve this issue in a professional and respectful manner., , Thank you for your attention and cooperation. ### ASSISTANT: App - Account - Negative )))

### Review: title: Account banned, content: To whom it may concern,, , I am writing to express my dissatisfaction with the repeated suspension of my WhatsApp account. I have been using your service for over two years and I have always followed the terms and conditions. However, in the past month, I have received three notifications that my account has been banned for violating the community standards. Each time, I have appealed the decision and requested an explanation, but I have never received a clear answer or an apology., , I find this situation very frustrating and unfair. I value WhatsApp as a communication tool and I have many contacts who rely on it to stay in touch with me. I do not understand why my account keeps getting banned without any warning or justification. I feel that I am being treated unfairly and arbitrarily by your system., , I kindly ask you to review my case and restore my account as soon as possible. I also request that you provide me with a detailed reason for the suspension and a way to prevent it from happening again. I hope that you can resolve this issue in a professional and respectful manner., , Thank you for your attention and cooperation. ### Analysis: categories: App, aspects: Account, sentiments: Negative )))

### Review: title: Account banned, content: To whom it may concern,, , I am writing to express my dissatisfaction with the repeated suspension of my WhatsApp account. I have been using your service for over two years and I have always followed the terms and conditions. However, in the past month, I have received three notifications that my account has been banned for violating the community standards. Each time, I have appealed the decision and requested an explanation, but I have never received a clear answer or an apology., , I find this situation very frustrating and unfair. I value WhatsApp as a communication tool and I have many contacts who rely on it to stay in touch with me. I do not understand why my account keeps getting banned without any warning or justification. I feel that I am being treated unfairly and arbitrarily by your system., , I kindly ask you to review my case and restore my account as soon as possible. I also request that you provide me with a detailed reason for the suspension and a way to prevent it from happening again. I hope that you can resolve this issue in a professional and respectful manner., , Thank you for your attention and cooperation. ### Analysis: categories: (App) aspects: (Account) sentiments: (Negative) )))

You’re better off checking yourself into a hospital

Probably one of the worst apps I’ve ever used. For the past year or so I have been trying to find a mental health specialist and after calling nearly twenty in person offices my insurance recommended I try this app. I can safely say that after nine cancelled appointments I have given this app a try and it does not work. The whole programming is awful, anytime I try to open my messages the app will crash or simply not load my most recent messages. Additionally they have no way to reschedule with a provider if an appointment is cancelled. I have experienced some of my lowest lows in this past year and getting a notification that my therapy appointment had been cancelled did not do anything to help my spirals. I would rather check myself into the Emergency room than keep scheduling appointments that get cancelled with little to no notice. I am VERY disappointed.

App, App, App, App

Functionality, Reliability, Impact, Support

Negative, Negative, Negative, Negative

App - Functionality - Negative, App - Reliability - Negative, App - Impact - Negative, App - Support - Negative

### USER: You’re better off checking yourself into a hospital: Probably one of the worst apps I’ve ever used. For the past year or so I have been trying to find a mental health specialist and after calling nearly twenty in person offices my insurance recommended I try this app. I can safely say that after nine cancelled appointments I have given this app a try and it does not work. The whole programming is awful, anytime I try to open my messages the app will crash or simply not load my most recent messages. Additionally they have no way to reschedule with a provider if an appointment is cancelled. I have experienced some of my lowest lows in this past year and getting a notification that my therapy appointment had been cancelled did not do anything to help my spirals. I would rather check myself into the Emergency room than keep scheduling appointments that get cancelled with little to no notice. I am VERY disappointed. ### ASSISTANT: App - Functionality - Negative, App - Reliability - Negative, App - Impact - Negative, App - Support - Negative )))

### Review: title: You’re better off checking yourself into a hospital, content: Probably one of the worst apps I’ve ever used. For the past year or so I have been trying to find a mental health specialist and after calling nearly twenty in person offices my insurance recommended I try this app. I can safely say that after nine cancelled appointments I have given this app a try and it does not work. The whole programming is awful, anytime I try to open my messages the app will crash or simply not load my most recent messages. Additionally they have no way to reschedule with a provider if an appointment is cancelled. I have experienced some of my lowest lows in this past year and getting a notification that my therapy appointment had been cancelled did not do anything to help my spirals. I would rather check myself into the Emergency room than keep scheduling appointments that get cancelled with little to no notice. I am VERY disappointed. ### Analysis: categories: App, App, App, App, aspects: Functionality, Reliability, Impact, Support, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: You’re better off checking yourself into a hospital, content: Probably one of the worst apps I’ve ever used. For the past year or so I have been trying to find a mental health specialist and after calling nearly twenty in person offices my insurance recommended I try this app. I can safely say that after nine cancelled appointments I have given this app a try and it does not work. The whole programming is awful, anytime I try to open my messages the app will crash or simply not load my most recent messages. Additionally they have no way to reschedule with a provider if an appointment is cancelled. I have experienced some of my lowest lows in this past year and getting a notification that my therapy appointment had been cancelled did not do anything to help my spirals. I would rather check myself into the Emergency room than keep scheduling appointments that get cancelled with little to no notice. I am VERY disappointed. ### Analysis: categories: (App, App, App, App) aspects: (Functionality, Reliability, Impact, Support) sentiments: (Negative, Negative, Negative, Negative) )))

Good if you expect to give up after a month or two

I’ve been doing the Spanish courses for about 3 months. The early sessions are very good and you feel like you are making progress. But starting in the pre-intermediate / intermediate, the quality and effectiveness of the courses drop off. There are sloppy content mistakes that just weren’t QA’ed well and the verb tenses aren’t explained well at all. Also, they should slow down the speech / listening exercises. It’s misleading to think you would actually be an independent speaker when you get to the ‘Independent’ courses. I’m doing that now (getting decent scores) and I might be getting to the point where I could independently order a burrito... likely with an incorrect verb tense.

LANGUAGE, LANGUAGE, LANGUAGE

Content Quality, Verb Tense Explanation, Speech Speed

Negative, Negative, Negative

LANGUAGE - Content Quality - Negative, LANGUAGE - Verb Tense Explanation - Negative, LANGUAGE - Speech Speed - Negative

### USER: Good if you expect to give up after a month or two: I’ve been doing the Spanish courses for about 3 months. The early sessions are very good and you feel like you are making progress. But starting in the pre-intermediate / intermediate, the quality and effectiveness of the courses drop off. There are sloppy content mistakes that just weren’t QA’ed well and the verb tenses aren’t explained well at all. Also, they should slow down the speech / listening exercises. It’s misleading to think you would actually be an independent speaker when you get to the ‘Independent’ courses. I’m doing that now (getting decent scores) and I might be getting to the point where I could independently order a burrito... likely with an incorrect verb tense. ### ASSISTANT: LANGUAGE - Content Quality - Negative, LANGUAGE - Verb Tense Explanation - Negative, LANGUAGE - Speech Speed - Negative )))

### Review: title: Good if you expect to give up after a month or two, content: I’ve been doing the Spanish courses for about 3 months. The early sessions are very good and you feel like you are making progress. But starting in the pre-intermediate / intermediate, the quality and effectiveness of the courses drop off. There are sloppy content mistakes that just weren’t QA’ed well and the verb tenses aren’t explained well at all. Also, they should slow down the speech / listening exercises. It’s misleading to think you would actually be an independent speaker when you get to the ‘Independent’ courses. I’m doing that now (getting decent scores) and I might be getting to the point where I could independently order a burrito... likely with an incorrect verb tense. ### Analysis: categories: LANGUAGE, LANGUAGE, LANGUAGE, aspects: Content Quality, Verb Tense Explanation, Speech Speed, sentiments: Negative, Negative, Negative )))

### Review: title: Good if you expect to give up after a month or two, content: I’ve been doing the Spanish courses for about 3 months. The early sessions are very good and you feel like you are making progress. But starting in the pre-intermediate / intermediate, the quality and effectiveness of the courses drop off. There are sloppy content mistakes that just weren’t QA’ed well and the verb tenses aren’t explained well at all. Also, they should slow down the speech / listening exercises. It’s misleading to think you would actually be an independent speaker when you get to the ‘Independent’ courses. I’m doing that now (getting decent scores) and I might be getting to the point where I could independently order a burrito... likely with an incorrect verb tense. ### Analysis: categories: (LANGUAGE, LANGUAGE, LANGUAGE) aspects: (Content Quality, Verb Tense Explanation, Speech Speed) sentiments: (Negative, Negative, Negative) )))

After a long-time supporter, I think I need to call it quits

I’ve played for a long time, not a huge gamer, but this was my one addiction. Loved it throughout the years, but I felt strongly that I needed to stop due to the time it took away from other things. I kept saying, this is when I’m going to quit...and then it would prove to be an idle threat. Recently, the match making for multi-player takes forever...I don’t have that kind of time to dedicate to Super Cell getting their matching software together. This is probably the main reason why I am upset with the game. However, I’ve also noticed that someone who has higher XP and a more developed base, will smoke me on trophies, but when I 3 star a better base (and higher rated player) and I won’t get nearly the same amount of trophies. And the builder base matching is even worse. Ultimately, I do believe some of the theories on Super Cell rigging the software to keep you frustrated and desiring more. I only slightly regret the money I’ve given them, because I have had fun playing, but in the long run, it is much better to spend the time with your family and friends than letting Super Cell dictate your frustration levels.

Gameplay, Gameplay, Gameplay

matching, time consumption, developer strategy

negative, negative, negative

Gameplay - matching - negative, Gameplay - time consumption - negative, Gameplay - developer strategy - negative

### USER: After a long-time supporter, I think I need to call it quits: I’ve played for a long time, not a huge gamer, but this was my one addiction. Loved it throughout the years, but I felt strongly that I needed to stop due to the time it took away from other things. I kept saying, this is when I’m going to quit...and then it would prove to be an idle threat. Recently, the match making for multi-player takes forever...I don’t have that kind of time to dedicate to Super Cell getting their matching software together. This is probably the main reason why I am upset with the game. However, I’ve also noticed that someone who has higher XP and a more developed base, will smoke me on trophies, but when I 3 star a better base (and higher rated player) and I won’t get nearly the same amount of trophies. And the builder base matching is even worse. Ultimately, I do believe some of the theories on Super Cell rigging the software to keep you frustrated and desiring more. I only slightly regret the money I’ve given them, because I have had fun playing, but in the long run, it is much better to spend the time with your family and friends than letting Super Cell dictate your frustration levels. ### ASSISTANT: Gameplay - matching - negative, Gameplay - time consumption - negative, Gameplay - developer strategy - negative )))

### Review: title: After a long-time supporter, I think I need to call it quits, content: I’ve played for a long time, not a huge gamer, but this was my one addiction. Loved it throughout the years, but I felt strongly that I needed to stop due to the time it took away from other things. I kept saying, this is when I’m going to quit...and then it would prove to be an idle threat. Recently, the match making for multi-player takes forever...I don’t have that kind of time to dedicate to Super Cell getting their matching software together. This is probably the main reason why I am upset with the game. However, I’ve also noticed that someone who has higher XP and a more developed base, will smoke me on trophies, but when I 3 star a better base (and higher rated player) and I won’t get nearly the same amount of trophies. And the builder base matching is even worse. Ultimately, I do believe some of the theories on Super Cell rigging the software to keep you frustrated and desiring more. I only slightly regret the money I’ve given them, because I have had fun playing, but in the long run, it is much better to spend the time with your family and friends than letting Super Cell dictate your frustration levels. ### Analysis: categories: Gameplay, Gameplay, Gameplay, aspects: matching, time consumption, developer strategy, sentiments: negative, negative, negative )))

### Review: title: After a long-time supporter, I think I need to call it quits, content: I’ve played for a long time, not a huge gamer, but this was my one addiction. Loved it throughout the years, but I felt strongly that I needed to stop due to the time it took away from other things. I kept saying, this is when I’m going to quit...and then it would prove to be an idle threat. Recently, the match making for multi-player takes forever...I don’t have that kind of time to dedicate to Super Cell getting their matching software together. This is probably the main reason why I am upset with the game. However, I’ve also noticed that someone who has higher XP and a more developed base, will smoke me on trophies, but when I 3 star a better base (and higher rated player) and I won’t get nearly the same amount of trophies. And the builder base matching is even worse. Ultimately, I do believe some of the theories on Super Cell rigging the software to keep you frustrated and desiring more. I only slightly regret the money I’ve given them, because I have had fun playing, but in the long run, it is much better to spend the time with your family and friends than letting Super Cell dictate your frustration levels. ### Analysis: categories: (Gameplay, Gameplay, Gameplay) aspects: (matching, time consumption, developer strategy) sentiments: (negative, negative, negative) )))

“Fixed” Something that Wasn’t Broken

The latest update made a tweak to the search section. Originally it would yield all of the possible items from a search straight down all you’d have to do is scroll. Now there are pages to click. It flowed better when you had to do nothing but scroll down. It’s a minor issue. , , Also they no longer have the full list of similar items to what you may or may not purchase. That made all of a difference because some items may not appear in the search section. , , Please bring that back for your simple customers :)

App Functionality

Search

Negative

App Functionality - Search - Negative

### USER: “Fixed” Something that Wasn’t Broken: The latest update made a tweak to the search section. Originally it would yield all of the possible items from a search straight down all you’d have to do is scroll. Now there are pages to click. It flowed better when you had to do nothing but scroll down. It’s a minor issue. , , Also they no longer have the full list of similar items to what you may or may not purchase. That made all of a difference because some items may not appear in the search section. , , Please bring that back for your simple customers :) ### ASSISTANT: App Functionality - Search - Negative )))

### Review: title: “Fixed” Something that Wasn’t Broken, content: The latest update made a tweak to the search section. Originally it would yield all of the possible items from a search straight down all you’d have to do is scroll. Now there are pages to click. It flowed better when you had to do nothing but scroll down. It’s a minor issue. , , Also they no longer have the full list of similar items to what you may or may not purchase. That made all of a difference because some items may not appear in the search section. , , Please bring that back for your simple customers :) ### Analysis: categories: App Functionality, aspects: Search, sentiments: Negative )))

### Review: title: “Fixed” Something that Wasn’t Broken, content: The latest update made a tweak to the search section. Originally it would yield all of the possible items from a search straight down all you’d have to do is scroll. Now there are pages to click. It flowed better when you had to do nothing but scroll down. It’s a minor issue. , , Also they no longer have the full list of similar items to what you may or may not purchase. That made all of a difference because some items may not appear in the search section. , , Please bring that back for your simple customers :) ### Analysis: categories: (App Functionality) aspects: (Search) sentiments: (Negative) )))

Can’t change insurance information

I’ve spent 2 hours this weekend trying to make an account with this app under my insurance (my insurance provider directed me to this site) but once an account is made, it doesn’t let you update your insurance m, and for whatever reason my insurance company (larger company, again who sent me here) isn’t showing up. So every time I go through the trouble Of setting up an appointment, giving my health info, taking photos, explaining symptoms, it asks me for $75 for the visit. No, it’s supposed to be paid by my insurance. But I can’t update my insurance. And apparently it doesn’t want your insurance because you can’t even Input it anywhere. It just wants $75 from you right now. Huge waste of time.

App, App

Insurance, User Interface

negative, negative

App - Insurance - negative, App - User Interface - negative

### USER: Can’t change insurance information: I’ve spent 2 hours this weekend trying to make an account with this app under my insurance (my insurance provider directed me to this site) but once an account is made, it doesn’t let you update your insurance m, and for whatever reason my insurance company (larger company, again who sent me here) isn’t showing up. So every time I go through the trouble Of setting up an appointment, giving my health info, taking photos, explaining symptoms, it asks me for $75 for the visit. No, it’s supposed to be paid by my insurance. But I can’t update my insurance. And apparently it doesn’t want your insurance because you can’t even Input it anywhere. It just wants $75 from you right now. Huge waste of time. ### ASSISTANT: App - Insurance - negative, App - User Interface - negative )))

### Review: title: Can’t change insurance information, content: I’ve spent 2 hours this weekend trying to make an account with this app under my insurance (my insurance provider directed me to this site) but once an account is made, it doesn’t let you update your insurance m, and for whatever reason my insurance company (larger company, again who sent me here) isn’t showing up. So every time I go through the trouble Of setting up an appointment, giving my health info, taking photos, explaining symptoms, it asks me for $75 for the visit. No, it’s supposed to be paid by my insurance. But I can’t update my insurance. And apparently it doesn’t want your insurance because you can’t even Input it anywhere. It just wants $75 from you right now. Huge waste of time. ### Analysis: categories: App, App, aspects: Insurance, User Interface, sentiments: negative, negative )))

### Review: title: Can’t change insurance information, content: I’ve spent 2 hours this weekend trying to make an account with this app under my insurance (my insurance provider directed me to this site) but once an account is made, it doesn’t let you update your insurance m, and for whatever reason my insurance company (larger company, again who sent me here) isn’t showing up. So every time I go through the trouble Of setting up an appointment, giving my health info, taking photos, explaining symptoms, it asks me for $75 for the visit. No, it’s supposed to be paid by my insurance. But I can’t update my insurance. And apparently it doesn’t want your insurance because you can’t even Input it anywhere. It just wants $75 from you right now. Huge waste of time. ### Analysis: categories: (App, App) aspects: (Insurance, User Interface) sentiments: (negative, negative) )))

Not a good app for learning quick travel phrases

I expected Babbel beginners’ course to focus more on the traveler who wants to become comfortable in a traveling situation. I had several years of French in high school and college 50 years ago and thought I could brush up with helpful travel conversation. However, halfway through, it appears more suitable to a younger person who might be doing an exchange for school. I wish they’d offer a travelers’ course that doesn’t focus on verb tenses and other French grammar nuances. It also has a heavy focus on writing (plural, gender endings), rather than speaking. I will continue to the end of the first beginner’s course but am not hopeful that I will get much help for my trip.

Learning, Learning, Learning, Learning, Learning, Learning

Focus, Course, Suitability, Grammar, Writing, Helpfulness

Negative, Negative, Negative, Negative, Negative, Negative

Learning - Focus - Negative, Learning - Course - Negative, Learning - Suitability - Negative, Learning - Grammar - Negative, Learning - Writing - Negative, Learning - Helpfulness - Negative

### USER: Not a good app for learning quick travel phrases: I expected Babbel beginners’ course to focus more on the traveler who wants to become comfortable in a traveling situation. I had several years of French in high school and college 50 years ago and thought I could brush up with helpful travel conversation. However, halfway through, it appears more suitable to a younger person who might be doing an exchange for school. I wish they’d offer a travelers’ course that doesn’t focus on verb tenses and other French grammar nuances. It also has a heavy focus on writing (plural, gender endings), rather than speaking. I will continue to the end of the first beginner’s course but am not hopeful that I will get much help for my trip. ### ASSISTANT: Learning - Focus - Negative, Learning - Course - Negative, Learning - Suitability - Negative, Learning - Grammar - Negative, Learning - Writing - Negative, Learning - Helpfulness - Negative )))

### Review: title: Not a good app for learning quick travel phrases, content: I expected Babbel beginners’ course to focus more on the traveler who wants to become comfortable in a traveling situation. I had several years of French in high school and college 50 years ago and thought I could brush up with helpful travel conversation. However, halfway through, it appears more suitable to a younger person who might be doing an exchange for school. I wish they’d offer a travelers’ course that doesn’t focus on verb tenses and other French grammar nuances. It also has a heavy focus on writing (plural, gender endings), rather than speaking. I will continue to the end of the first beginner’s course but am not hopeful that I will get much help for my trip. ### Analysis: categories: Learning, Learning, Learning, Learning, Learning, Learning, aspects: Focus, Course, Suitability, Grammar, Writing, Helpfulness, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Not a good app for learning quick travel phrases, content: I expected Babbel beginners’ course to focus more on the traveler who wants to become comfortable in a traveling situation. I had several years of French in high school and college 50 years ago and thought I could brush up with helpful travel conversation. However, halfway through, it appears more suitable to a younger person who might be doing an exchange for school. I wish they’d offer a travelers’ course that doesn’t focus on verb tenses and other French grammar nuances. It also has a heavy focus on writing (plural, gender endings), rather than speaking. I will continue to the end of the first beginner’s course but am not hopeful that I will get much help for my trip. ### Analysis: categories: (Learning, Learning, Learning, Learning, Learning, Learning) aspects: (Focus, Course, Suitability, Grammar, Writing, Helpfulness) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Should be like messenger

So recently my phone went out on me . I bought me a new phone try to set it up and I lost all my information because when I try to back up data try to get all my information comes up it didn’t even allow me to do it so I lost all my conversation. Then the other part of it you have to only use one phone at a time which is a hassle. Is should been like messengers which you can use any phone any tablet and you don’t lose your data or use your contacts of people of conversation that you talked about

App-Functionality, App-Functionality

Data Backup, Multi-Device Support

Negative, Negative

App-Functionality - Data Backup - Negative, App-Functionality - Multi-Device Support - Negative

### USER: Should be like messenger: So recently my phone went out on me . I bought me a new phone try to set it up and I lost all my information because when I try to back up data try to get all my information comes up it didn’t even allow me to do it so I lost all my conversation. Then the other part of it you have to only use one phone at a time which is a hassle. Is should been like messengers which you can use any phone any tablet and you don’t lose your data or use your contacts of people of conversation that you talked about ### ASSISTANT: App-Functionality - Data Backup - Negative, App-Functionality - Multi-Device Support - Negative )))

### Review: title: Should be like messenger, content: So recently my phone went out on me . I bought me a new phone try to set it up and I lost all my information because when I try to back up data try to get all my information comes up it didn’t even allow me to do it so I lost all my conversation. Then the other part of it you have to only use one phone at a time which is a hassle. Is should been like messengers which you can use any phone any tablet and you don’t lose your data or use your contacts of people of conversation that you talked about ### Analysis: categories: App-Functionality, App-Functionality, aspects: Data Backup, Multi-Device Support, sentiments: Negative, Negative )))

### Review: title: Should be like messenger, content: So recently my phone went out on me . I bought me a new phone try to set it up and I lost all my information because when I try to back up data try to get all my information comes up it didn’t even allow me to do it so I lost all my conversation. Then the other part of it you have to only use one phone at a time which is a hassle. Is should been like messengers which you can use any phone any tablet and you don’t lose your data or use your contacts of people of conversation that you talked about ### Analysis: categories: (App-Functionality, App-Functionality) aspects: (Data Backup, Multi-Device Support) sentiments: (Negative, Negative) )))

Bad support

First they either barely or don’t text back at all when it comes to contacting them. Second, I was trying to get my account back that I haven’t used in over a year and they give me the most unrealistic questions such as “what was the last building you upgraded?” “What walls did you upgrade?” Etc. then after hoping I’d get it back, I get permanently banned, like what the hell supercell? I get it you’re trying to do your best to keep other crappy people from stealing accounts and such, but I basically gave whatever info I knew and I get permanently banned without question. Then after trying to contact them through email since I wasn’t able to contact them through the phone anymore, I get one unhelpful response of “I would love to help get your account back but your actions may have led to...” them the person never responded back. Also don’t even know if you’re able to contact them through a phone call (which I would prefer more than having to wait a log time for a crappy response back) I spent so much time on it too, TH10 to be exact, now they’re banning me for trying to claim my own account 😂 overall, horrible support. I’m sure no one else has tried to claim my account that has been inactive in over a year now as well. There ya have it tho.

App

Support

negative

App - Support - negative

### USER: Bad support: First they either barely or don’t text back at all when it comes to contacting them. Second, I was trying to get my account back that I haven’t used in over a year and they give me the most unrealistic questions such as “what was the last building you upgraded?” “What walls did you upgrade?” Etc. then after hoping I’d get it back, I get permanently banned, like what the hell supercell? I get it you’re trying to do your best to keep other crappy people from stealing accounts and such, but I basically gave whatever info I knew and I get permanently banned without question. Then after trying to contact them through email since I wasn’t able to contact them through the phone anymore, I get one unhelpful response of “I would love to help get your account back but your actions may have led to...” them the person never responded back. Also don’t even know if you’re able to contact them through a phone call (which I would prefer more than having to wait a log time for a crappy response back) I spent so much time on it too, TH10 to be exact, now they’re banning me for trying to claim my own account 😂 overall, horrible support. I’m sure no one else has tried to claim my account that has been inactive in over a year now as well. There ya have it tho. ### ASSISTANT: App - Support - negative )))

### Review: title: Bad support, content: First they either barely or don’t text back at all when it comes to contacting them. Second, I was trying to get my account back that I haven’t used in over a year and they give me the most unrealistic questions such as “what was the last building you upgraded?” “What walls did you upgrade?” Etc. then after hoping I’d get it back, I get permanently banned, like what the hell supercell? I get it you’re trying to do your best to keep other crappy people from stealing accounts and such, but I basically gave whatever info I knew and I get permanently banned without question. Then after trying to contact them through email since I wasn’t able to contact them through the phone anymore, I get one unhelpful response of “I would love to help get your account back but your actions may have led to...” them the person never responded back. Also don’t even know if you’re able to contact them through a phone call (which I would prefer more than having to wait a log time for a crappy response back) I spent so much time on it too, TH10 to be exact, now they’re banning me for trying to claim my own account 😂 overall, horrible support. I’m sure no one else has tried to claim my account that has been inactive in over a year now as well. There ya have it tho. ### Analysis: categories: App, aspects: Support, sentiments: negative )))

### Review: title: Bad support, content: First they either barely or don’t text back at all when it comes to contacting them. Second, I was trying to get my account back that I haven’t used in over a year and they give me the most unrealistic questions such as “what was the last building you upgraded?” “What walls did you upgrade?” Etc. then after hoping I’d get it back, I get permanently banned, like what the hell supercell? I get it you’re trying to do your best to keep other crappy people from stealing accounts and such, but I basically gave whatever info I knew and I get permanently banned without question. Then after trying to contact them through email since I wasn’t able to contact them through the phone anymore, I get one unhelpful response of “I would love to help get your account back but your actions may have led to...” them the person never responded back. Also don’t even know if you’re able to contact them through a phone call (which I would prefer more than having to wait a log time for a crappy response back) I spent so much time on it too, TH10 to be exact, now they’re banning me for trying to claim my own account 😂 overall, horrible support. I’m sure no one else has tried to claim my account that has been inactive in over a year now as well. There ya have it tho. ### Analysis: categories: (App) aspects: (Support) sentiments: (negative) )))

New horizontal layout is awful and crashes my iPad Pro 2018

First of all...it’s 2018 and you still don’t have a native iPad app, which is frankly awful but now you’ve replaced the most natural gesture of scrolling with a horizontal tap which seems quicker but makes it much harder to scroll back up to thinks you’ve already passed and much harder to keep a sense of chronology (which you also removed) , Honestly the changes you’ve been making make me not want to use the app anymore, some new features are nice but some are a complete failure. Horizontal scrolling works fine for stories but making stories and posts feel like the same thing is dumb and you still have to scroll vertically when you go to someone’s grid so why make the app feel even more disjointed? Now you essentially have four different interfaces, one for ig tv, one for user pages and discover, another for stories and a slightly different one now for the home and they all function differently., , It honestly feels like you haven’t tested this because across the app people are complaining and also, for users who make posts with multiple images, it’s a nightmare because you already use horizontal scrolling for that but now you have to be careful not to tap the wrong part or you’ll scroll past the post or be stuck on the post when you intended to do something else. This update is a total mess.

Interface, Interface, Interface, Interface, Interface

Native iPad app, Chronology, Horizontal scrolling, Four different interfaces, Multiple images

negative, negative, negative, negative, negative

App Interface - Home - Negative, App Feature - Horizontal Scrolling - Negative, App Feature - Chronology - Negative, App Feature - Native iPad App - Negative

### USER: New horizontal layout is awful and crashes my iPad Pro 2018: First of all...it’s 2018 and you still don’t have a native iPad app, which is frankly awful but now you’ve replaced the most natural gesture of scrolling with a horizontal tap which seems quicker but makes it much harder to scroll back up to thinks you’ve already passed and much harder to keep a sense of chronology (which you also removed) , Honestly the changes you’ve been making make me not want to use the app anymore, some new features are nice but some are a complete failure. Horizontal scrolling works fine for stories but making stories and posts feel like the same thing is dumb and you still have to scroll vertically when you go to someone’s grid so why make the app feel even more disjointed? Now you essentially have four different interfaces, one for ig tv, one for user pages and discover, another for stories and a slightly different one now for the home and they all function differently., , It honestly feels like you haven’t tested this because across the app people are complaining and also, for users who make posts with multiple images, it’s a nightmare because you already use horizontal scrolling for that but now you have to be careful not to tap the wrong part or you’ll scroll past the post or be stuck on the post when you intended to do something else. This update is a total mess. ### ASSISTANT: App Interface - Home - Negative, App Feature - Horizontal Scrolling - Negative, App Feature - Chronology - Negative, App Feature - Native iPad App - Negative )))

### Review: title: New horizontal layout is awful and crashes my iPad Pro 2018, content: First of all...it’s 2018 and you still don’t have a native iPad app, which is frankly awful but now you’ve replaced the most natural gesture of scrolling with a horizontal tap which seems quicker but makes it much harder to scroll back up to thinks you’ve already passed and much harder to keep a sense of chronology (which you also removed) , Honestly the changes you’ve been making make me not want to use the app anymore, some new features are nice but some are a complete failure. Horizontal scrolling works fine for stories but making stories and posts feel like the same thing is dumb and you still have to scroll vertically when you go to someone’s grid so why make the app feel even more disjointed? Now you essentially have four different interfaces, one for ig tv, one for user pages and discover, another for stories and a slightly different one now for the home and they all function differently., , It honestly feels like you haven’t tested this because across the app people are complaining and also, for users who make posts with multiple images, it’s a nightmare because you already use horizontal scrolling for that but now you have to be careful not to tap the wrong part or you’ll scroll past the post or be stuck on the post when you intended to do something else. This update is a total mess. ### Analysis: categories: Interface, Interface, Interface, Interface, Interface, aspects: Native iPad app, Chronology, Horizontal scrolling, Four different interfaces, Multiple images, sentiments: negative, negative, negative, negative, negative )))

### Review: title: New horizontal layout is awful and crashes my iPad Pro 2018, content: First of all...it’s 2018 and you still don’t have a native iPad app, which is frankly awful but now you’ve replaced the most natural gesture of scrolling with a horizontal tap which seems quicker but makes it much harder to scroll back up to thinks you’ve already passed and much harder to keep a sense of chronology (which you also removed) , Honestly the changes you’ve been making make me not want to use the app anymore, some new features are nice but some are a complete failure. Horizontal scrolling works fine for stories but making stories and posts feel like the same thing is dumb and you still have to scroll vertically when you go to someone’s grid so why make the app feel even more disjointed? Now you essentially have four different interfaces, one for ig tv, one for user pages and discover, another for stories and a slightly different one now for the home and they all function differently., , It honestly feels like you haven’t tested this because across the app people are complaining and also, for users who make posts with multiple images, it’s a nightmare because you already use horizontal scrolling for that but now you have to be careful not to tap the wrong part or you’ll scroll past the post or be stuck on the post when you intended to do something else. This update is a total mess. ### Analysis: categories: (Interface, Interface, Interface, Interface, Interface) aspects: (Native iPad app, Chronology, Horizontal scrolling, Four different interfaces, Multiple images) sentiments: (negative, negative, negative, negative, negative) )))

Ew just ew

this is supposed to be a "Open opinion" no judgment for conversations or debates or just a fun app to share memes and stay connected with friends and family however you use it might I say may cause you to be, "Blocked" for either several hours the first couple times of being "Warned" by insta if they take down one of your posts for whatever reason they pick (For no apparent reason) and you will start off with a few hours to a few days or even MONTHS and I believe some get their account deleted completely because of insta disagreements on peoples posts and you may think "Hm I don't post nothing bad" or, "That won't happen to me" trust me there will be one post and you will share it and insta very hypocritical self will take down your posts and even block you account meanwhile for insta being so "Wanna keep insta a safe place" | see a lot of disturbing and down right horrible things online (people dying, accidents, cartel videos of people getting chopped up, Drugs, fights) and just way more than you can ever think you'd see on a app that apparently wants to keep everyone safe why not worry about the posts that you should be worrying about I have been blocked for quite a while now and soon will be "Unblocked" for weeks finally and am now writing a review before deleting the app to warn people of facebooks ridiculous choices and rules on the app.

Social, Social, Social

Community, Harassment, Safety

Negative, Negative, Negative

App - Feature Availability - negative, App - Safety - negative, App - Moderation - negative, App - Content Quality - negative

### USER: Ew just ew: this is supposed to be a "Open opinion" no judgment for conversations or debates or just a fun app to share memes and stay connected with friends and family however you use it might I say may cause you to be, "Blocked" for either several hours the first couple times of being "Warned" by insta if they take down one of your posts for whatever reason they pick (For no apparent reason) and you will start off with a few hours to a few days or even MONTHS and I believe some get their account deleted completely because of insta disagreements on peoples posts and you may think "Hm I don't post nothing bad" or, "That won't happen to me" trust me there will be one post and you will share it and insta very hypocritical self will take down your posts and even block you account meanwhile for insta being so "Wanna keep insta a safe place" | see a lot of disturbing and down right horrible things online (people dying, accidents, cartel videos of people getting chopped up, Drugs, fights) and just way more than you can ever think you'd see on a app that apparently wants to keep everyone safe why not worry about the posts that you should be worrying about I have been blocked for quite a while now and soon will be "Unblocked" for weeks finally and am now writing a review before deleting the app to warn people of facebooks ridiculous choices and rules on the app. ### ASSISTANT: App - Feature Availability - negative, App - Safety - negative, App - Moderation - negative, App - Content Quality - negative )))

### Review: title: Ew just ew, content: this is supposed to be a "Open opinion" no judgment for conversations or debates or just a fun app to share memes and stay connected with friends and family however you use it might I say may cause you to be, "Blocked" for either several hours the first couple times of being "Warned" by insta if they take down one of your posts for whatever reason they pick (For no apparent reason) and you will start off with a few hours to a few days or even MONTHS and I believe some get their account deleted completely because of insta disagreements on peoples posts and you may think "Hm I don't post nothing bad" or, "That won't happen to me" trust me there will be one post and you will share it and insta very hypocritical self will take down your posts and even block you account meanwhile for insta being so "Wanna keep insta a safe place" | see a lot of disturbing and down right horrible things online (people dying, accidents, cartel videos of people getting chopped up, Drugs, fights) and just way more than you can ever think you'd see on a app that apparently wants to keep everyone safe why not worry about the posts that you should be worrying about I have been blocked for quite a while now and soon will be "Unblocked" for weeks finally and am now writing a review before deleting the app to warn people of facebooks ridiculous choices and rules on the app. ### Analysis: categories: Social, Social, Social, aspects: Community, Harassment, Safety, sentiments: Negative, Negative, Negative )))

### Review: title: Ew just ew, content: this is supposed to be a "Open opinion" no judgment for conversations or debates or just a fun app to share memes and stay connected with friends and family however you use it might I say may cause you to be, "Blocked" for either several hours the first couple times of being "Warned" by insta if they take down one of your posts for whatever reason they pick (For no apparent reason) and you will start off with a few hours to a few days or even MONTHS and I believe some get their account deleted completely because of insta disagreements on peoples posts and you may think "Hm I don't post nothing bad" or, "That won't happen to me" trust me there will be one post and you will share it and insta very hypocritical self will take down your posts and even block you account meanwhile for insta being so "Wanna keep insta a safe place" | see a lot of disturbing and down right horrible things online (people dying, accidents, cartel videos of people getting chopped up, Drugs, fights) and just way more than you can ever think you'd see on a app that apparently wants to keep everyone safe why not worry about the posts that you should be worrying about I have been blocked for quite a while now and soon will be "Unblocked" for weeks finally and am now writing a review before deleting the app to warn people of facebooks ridiculous choices and rules on the app. ### Analysis: categories: (Social, Social, Social) aspects: (Community, Harassment, Safety) sentiments: (Negative, Negative, Negative) )))

Before the latest update it would have been a 4 or even a 5

The change to My orders where I can no longer see the actual tracking number or what company it is shipping with that right there changed my entire experience with the app. I want to be able to see where UPS or Fedex or whoever the heck has my package says my package is. Because, generally, the information on the app is behind and I can actually see where my stuff is if I just go to the UPS or Fedex website. Now I don’t even know what company has my stuff. And when my package does not arrive when it is supposed to the app says “Your package was expected by Wednesday”. That’s it. Nothing else. Bad

App

Tracking

Negative

App - Tracking - Negative

### USER: Before the latest update it would have been a 4 or even a 5: The change to My orders where I can no longer see the actual tracking number or what company it is shipping with that right there changed my entire experience with the app. I want to be able to see where UPS or Fedex or whoever the heck has my package says my package is. Because, generally, the information on the app is behind and I can actually see where my stuff is if I just go to the UPS or Fedex website. Now I don’t even know what company has my stuff. And when my package does not arrive when it is supposed to the app says “Your package was expected by Wednesday”. That’s it. Nothing else. Bad ### ASSISTANT: App - Tracking - Negative )))

### Review: title: Before the latest update it would have been a 4 or even a 5, content: The change to My orders where I can no longer see the actual tracking number or what company it is shipping with that right there changed my entire experience with the app. I want to be able to see where UPS or Fedex or whoever the heck has my package says my package is. Because, generally, the information on the app is behind and I can actually see where my stuff is if I just go to the UPS or Fedex website. Now I don’t even know what company has my stuff. And when my package does not arrive when it is supposed to the app says “Your package was expected by Wednesday”. That’s it. Nothing else. Bad ### Analysis: categories: App, aspects: Tracking, sentiments: Negative )))

### Review: title: Before the latest update it would have been a 4 or even a 5, content: The change to My orders where I can no longer see the actual tracking number or what company it is shipping with that right there changed my entire experience with the app. I want to be able to see where UPS or Fedex or whoever the heck has my package says my package is. Because, generally, the information on the app is behind and I can actually see where my stuff is if I just go to the UPS or Fedex website. Now I don’t even know what company has my stuff. And when my package does not arrive when it is supposed to the app says “Your package was expected by Wednesday”. That’s it. Nothing else. Bad ### Analysis: categories: (App) aspects: (Tracking) sentiments: (Negative) )))

Scammers on WhatsApp

Yes it’s a good app I like the app very easy to use the only bad part for blind people it is hard to navigate voiceover on iPhones yes but it’s a good app very fun to use and everything like that but the only problem is you have to slide through all the apps or messages that you have the chats but basically once you get through that and you find the chat you want or you swipe down to the notification and you were see the notification from the person you want physically have them send you the message first then you go to the notification and you by law you have it from there and then you can get it fixed and going from there it’s a good app I’ll give it five stars actually give a nine stars or 12 stars or 15 it’s just a good app and you know it’s seen every day

Interface

Navigation

Negative

Interface - Navigation - Negative

### USER: Scammers on WhatsApp: Yes it’s a good app I like the app very easy to use the only bad part for blind people it is hard to navigate voiceover on iPhones yes but it’s a good app very fun to use and everything like that but the only problem is you have to slide through all the apps or messages that you have the chats but basically once you get through that and you find the chat you want or you swipe down to the notification and you were see the notification from the person you want physically have them send you the message first then you go to the notification and you by law you have it from there and then you can get it fixed and going from there it’s a good app I’ll give it five stars actually give a nine stars or 12 stars or 15 it’s just a good app and you know it’s seen every day ### ASSISTANT: Interface - Navigation - Negative )))

### Review: title: Scammers on WhatsApp, content: Yes it’s a good app I like the app very easy to use the only bad part for blind people it is hard to navigate voiceover on iPhones yes but it’s a good app very fun to use and everything like that but the only problem is you have to slide through all the apps or messages that you have the chats but basically once you get through that and you find the chat you want or you swipe down to the notification and you were see the notification from the person you want physically have them send you the message first then you go to the notification and you by law you have it from there and then you can get it fixed and going from there it’s a good app I’ll give it five stars actually give a nine stars or 12 stars or 15 it’s just a good app and you know it’s seen every day ### Analysis: categories: Interface, aspects: Navigation, sentiments: Negative )))

### Review: title: Scammers on WhatsApp, content: Yes it’s a good app I like the app very easy to use the only bad part for blind people it is hard to navigate voiceover on iPhones yes but it’s a good app very fun to use and everything like that but the only problem is you have to slide through all the apps or messages that you have the chats but basically once you get through that and you find the chat you want or you swipe down to the notification and you were see the notification from the person you want physically have them send you the message first then you go to the notification and you by law you have it from there and then you can get it fixed and going from there it’s a good app I’ll give it five stars actually give a nine stars or 12 stars or 15 it’s just a good app and you know it’s seen every day ### Analysis: categories: (Interface) aspects: (Navigation) sentiments: (Negative) )))

I gave this the same number of stars I’m allowed to give the doctors

For some silly reason after every doctor a call I can only give them three out of five stars because the window is truncated. Otherwise, it’s a great service. However, I feel bad that I can never give them the recognition or reading they deserve because I’ve only had ever had good service but I can read them up he was mediocre service.g Even now, in writing this review inside of the app, I literally cannot see what I’m about to send because there’s no words there. I can see the cursor move, but I can’t see what’s going down so it’s probably gonna be like word salad. Anyway, short version, doctors good, I have not so great but OK.

App

Usability

Negative

App - Usability - Negative

### USER: I gave this the same number of stars I’m allowed to give the doctors: For some silly reason after every doctor a call I can only give them three out of five stars because the window is truncated. Otherwise, it’s a great service. However, I feel bad that I can never give them the recognition or reading they deserve because I’ve only had ever had good service but I can read them up he was mediocre service.g Even now, in writing this review inside of the app, I literally cannot see what I’m about to send because there’s no words there. I can see the cursor move, but I can’t see what’s going down so it’s probably gonna be like word salad. Anyway, short version, doctors good, I have not so great but OK. ### ASSISTANT: App - Usability - Negative )))

### Review: title: I gave this the same number of stars I’m allowed to give the doctors, content: For some silly reason after every doctor a call I can only give them three out of five stars because the window is truncated. Otherwise, it’s a great service. However, I feel bad that I can never give them the recognition or reading they deserve because I’ve only had ever had good service but I can read them up he was mediocre service.g Even now, in writing this review inside of the app, I literally cannot see what I’m about to send because there’s no words there. I can see the cursor move, but I can’t see what’s going down so it’s probably gonna be like word salad. Anyway, short version, doctors good, I have not so great but OK. ### Analysis: categories: App, aspects: Usability, sentiments: Negative )))

### Review: title: I gave this the same number of stars I’m allowed to give the doctors, content: For some silly reason after every doctor a call I can only give them three out of five stars because the window is truncated. Otherwise, it’s a great service. However, I feel bad that I can never give them the recognition or reading they deserve because I’ve only had ever had good service but I can read them up he was mediocre service.g Even now, in writing this review inside of the app, I literally cannot see what I’m about to send because there’s no words there. I can see the cursor move, but I can’t see what’s going down so it’s probably gonna be like word salad. Anyway, short version, doctors good, I have not so great but OK. ### Analysis: categories: (App) aspects: (Usability) sentiments: (Negative) )))

Instagram keeps making their app worse

It’s a great app with a ton of content, but I find instagram adding good features for a little while then removing them., First, we were allowed to see the first replies to a comment first, but now it’s back to how it used to be before. For some reason, when you want to see the replies to a comment, Instagram shows you the last 3 instead of the first. You then have to click “show more replies” to see more, but it only shows you the last 3 again. If you’re trying to read the first replies to a comment with many, good luck., They also used to have it so that if you clicked on a comment, you would be taken to this little screen where you could actually see all the comments in order. This saved users lots of time in clicking to see replies. So why did you remove it, Instagram?, Last thing I will mention is their recently added Reels portion. There are many things to say about those, but I want to mention how instagram added an function to pause the videos but removed it in about a week. We can’t have something as simple as watching a video., Instagram, please stop removing these useful features, or at least make it so we have the option to turn them on in our settings.

App, App, App, App, App

Features, Content, Features, Features, Features

Negative, Positive, Negative, Negative, Negative

Interface - Content - Negative, Interface - Feature Removal - Negative, Interface - Comment Organization - Negative, Interface - Video Function - Negative

### USER: Instagram keeps making their app worse: It’s a great app with a ton of content, but I find instagram adding good features for a little while then removing them., First, we were allowed to see the first replies to a comment first, but now it’s back to how it used to be before. For some reason, when you want to see the replies to a comment, Instagram shows you the last 3 instead of the first. You then have to click “show more replies” to see more, but it only shows you the last 3 again. If you’re trying to read the first replies to a comment with many, good luck., They also used to have it so that if you clicked on a comment, you would be taken to this little screen where you could actually see all the comments in order. This saved users lots of time in clicking to see replies. So why did you remove it, Instagram?, Last thing I will mention is their recently added Reels portion. There are many things to say about those, but I want to mention how instagram added an function to pause the videos but removed it in about a week. We can’t have something as simple as watching a video., Instagram, please stop removing these useful features, or at least make it so we have the option to turn them on in our settings. ### ASSISTANT: Interface - Content - Negative, Interface - Feature Removal - Negative, Interface - Comment Organization - Negative, Interface - Video Function - Negative )))

### Review: title: Instagram keeps making their app worse, content: It’s a great app with a ton of content, but I find instagram adding good features for a little while then removing them., First, we were allowed to see the first replies to a comment first, but now it’s back to how it used to be before. For some reason, when you want to see the replies to a comment, Instagram shows you the last 3 instead of the first. You then have to click “show more replies” to see more, but it only shows you the last 3 again. If you’re trying to read the first replies to a comment with many, good luck., They also used to have it so that if you clicked on a comment, you would be taken to this little screen where you could actually see all the comments in order. This saved users lots of time in clicking to see replies. So why did you remove it, Instagram?, Last thing I will mention is their recently added Reels portion. There are many things to say about those, but I want to mention how instagram added an function to pause the videos but removed it in about a week. We can’t have something as simple as watching a video., Instagram, please stop removing these useful features, or at least make it so we have the option to turn them on in our settings. ### Analysis: categories: App, App, App, App, App, aspects: Features, Content, Features, Features, Features, sentiments: Negative, Positive, Negative, Negative, Negative )))

### Review: title: Instagram keeps making their app worse, content: It’s a great app with a ton of content, but I find instagram adding good features for a little while then removing them., First, we were allowed to see the first replies to a comment first, but now it’s back to how it used to be before. For some reason, when you want to see the replies to a comment, Instagram shows you the last 3 instead of the first. You then have to click “show more replies” to see more, but it only shows you the last 3 again. If you’re trying to read the first replies to a comment with many, good luck., They also used to have it so that if you clicked on a comment, you would be taken to this little screen where you could actually see all the comments in order. This saved users lots of time in clicking to see replies. So why did you remove it, Instagram?, Last thing I will mention is their recently added Reels portion. There are many things to say about those, but I want to mention how instagram added an function to pause the videos but removed it in about a week. We can’t have something as simple as watching a video., Instagram, please stop removing these useful features, or at least make it so we have the option to turn them on in our settings. ### Analysis: categories: (App, App, App, App, App) aspects: (Features, Content, Features, Features, Features) sentiments: (Negative, Positive, Negative, Negative, Negative) )))

Uses my location — no way to turn off

I bought a life time membership to Babbel because it works very well. No complaints there. It’s a great compliment to the comprehensible input that I am getting from other sources. But today, I am angry as heck. Usually, I get a reminder to “learn on the way to work!”. Today, while in bed because it’s New Year’s Day, I got “learn from your bed!”. Absolutely unacceptably creepy. I did not approve location services for this app and there isn’t even a place in settings to turn off location services for this app. What the actual F? I don’t want to hear “it’s guessing that you’re home because it’s New Years Day (observed)”. I got the same creepy messages when I was at home with COVID. This app is tracking my location without my consent and no way to turn their tracking off.

App Functionality

Location Services

Negative

App Functionality - Location Services - Negative

### USER: Uses my location — no way to turn off: I bought a life time membership to Babbel because it works very well. No complaints there. It’s a great compliment to the comprehensible input that I am getting from other sources. But today, I am angry as heck. Usually, I get a reminder to “learn on the way to work!”. Today, while in bed because it’s New Year’s Day, I got “learn from your bed!”. Absolutely unacceptably creepy. I did not approve location services for this app and there isn’t even a place in settings to turn off location services for this app. What the actual F? I don’t want to hear “it’s guessing that you’re home because it’s New Years Day (observed)”. I got the same creepy messages when I was at home with COVID. This app is tracking my location without my consent and no way to turn their tracking off. ### ASSISTANT: App Functionality - Location Services - Negative )))

### Review: title: Uses my location — no way to turn off, content: I bought a life time membership to Babbel because it works very well. No complaints there. It’s a great compliment to the comprehensible input that I am getting from other sources. But today, I am angry as heck. Usually, I get a reminder to “learn on the way to work!”. Today, while in bed because it’s New Year’s Day, I got “learn from your bed!”. Absolutely unacceptably creepy. I did not approve location services for this app and there isn’t even a place in settings to turn off location services for this app. What the actual F? I don’t want to hear “it’s guessing that you’re home because it’s New Years Day (observed)”. I got the same creepy messages when I was at home with COVID. This app is tracking my location without my consent and no way to turn their tracking off. ### Analysis: categories: App Functionality, aspects: Location Services, sentiments: Negative )))

### Review: title: Uses my location — no way to turn off, content: I bought a life time membership to Babbel because it works very well. No complaints there. It’s a great compliment to the comprehensible input that I am getting from other sources. But today, I am angry as heck. Usually, I get a reminder to “learn on the way to work!”. Today, while in bed because it’s New Year’s Day, I got “learn from your bed!”. Absolutely unacceptably creepy. I did not approve location services for this app and there isn’t even a place in settings to turn off location services for this app. What the actual F? I don’t want to hear “it’s guessing that you’re home because it’s New Years Day (observed)”. I got the same creepy messages when I was at home with COVID. This app is tracking my location without my consent and no way to turn their tracking off. ### Analysis: categories: (App Functionality) aspects: (Location Services) sentiments: (Negative) )))

I like the privacy but….

The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons…

**Privacy**, **Customization**, **Video Call**

Privacy, Features, Quality

Positive, Negative, Negative

**Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative

### USER: I like the privacy but….: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### ASSISTANT: **Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative )))

### Review: title: I like the privacy but…., content: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### Analysis: categories: **Privacy**, **Customization**, **Video Call**, aspects: Privacy, Features, Quality, sentiments: Positive, Negative, Negative )))

### Review: title: I like the privacy but…., content: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### Analysis: categories: (**Privacy**, **Customization**, **Video Call**) aspects: (Privacy, Features, Quality) sentiments: (Positive, Negative, Negative) )))

Option to filter and see unread messages only

It would be a great addition if you could add a function in which you quickly allow the user to see just the unread messages. Often times you can’t reply specific messages at the moment and they then fall back down and you need to scroll way down to find any unread messages among the ones you’ve already read. If you add an easy and quick accesible feature to let you filter to see just those unread messages, you could answer them quicker.

Messaging

Filter Unread Messages

Positive

Messaging - Filter Unread Messages - Positive

### USER: Option to filter and see unread messages only: It would be a great addition if you could add a function in which you quickly allow the user to see just the unread messages. Often times you can’t reply specific messages at the moment and they then fall back down and you need to scroll way down to find any unread messages among the ones you’ve already read. If you add an easy and quick accesible feature to let you filter to see just those unread messages, you could answer them quicker. ### ASSISTANT: Messaging - Filter Unread Messages - Positive )))

### Review: title: Option to filter and see unread messages only, content: It would be a great addition if you could add a function in which you quickly allow the user to see just the unread messages. Often times you can’t reply specific messages at the moment and they then fall back down and you need to scroll way down to find any unread messages among the ones you’ve already read. If you add an easy and quick accesible feature to let you filter to see just those unread messages, you could answer them quicker. ### Analysis: categories: Messaging, aspects: Filter Unread Messages, sentiments: Positive )))

### Review: title: Option to filter and see unread messages only, content: It would be a great addition if you could add a function in which you quickly allow the user to see just the unread messages. Often times you can’t reply specific messages at the moment and they then fall back down and you need to scroll way down to find any unread messages among the ones you’ve already read. If you add an easy and quick accesible feature to let you filter to see just those unread messages, you could answer them quicker. ### Analysis: categories: (Messaging) aspects: (Filter Unread Messages) sentiments: (Positive) )))

gets worse with every update

I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please!

App Functionality, App Functionality, App Appearance

Description, Navigation, Design

Negative, Negative, Negative

App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative

### USER: gets worse with every update: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### ASSISTANT: App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative )))

### Review: title: gets worse with every update, content: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### Analysis: categories: App Functionality, App Functionality, App Appearance, aspects: Description, Navigation, Design, sentiments: Negative, Negative, Negative )))

### Review: title: gets worse with every update, content: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### Analysis: categories: (App Functionality, App Functionality, App Appearance) aspects: (Description, Navigation, Design) sentiments: (Negative, Negative, Negative) )))

Great game but...

Ok. So basically I love this game idea. I love how you can pho’s ally build your base to your liking. The night base is also amazing. I used to play it all the time, but now I just use it for the gem mine🙂. The one thing that really makes me rate this three star, though, Is the idea of giving your troops away to other people through clans. This is why I don’t like it: level 2 town halls could easily three star a attack on a level 5 town hall, because they have bowlers and dragons from a req and go clan. That isn’t even the annoying thing, though. I hate when you are attacking someone, and all of a sudden, some LEVEL 20 BARBARIANS just come out of the castle and one shot everyone that I put down. It is extremely unfair. At least give a sign saying “this person has bowlers, barbarians, dragon in their clan castle” I just think it would make a lot of sense to, Me. I will still be playing the game, but I really want this to be changed. If you do change it, then I will never thank you enough for doing the change. Thank you for your time🙃

Gameplay, Gameplay

troop-request, defense

negative, negative

Gameplay - troop-request - negative, Gameplay - defense - negative

### USER: Great game but...: Ok. So basically I love this game idea. I love how you can pho’s ally build your base to your liking. The night base is also amazing. I used to play it all the time, but now I just use it for the gem mine🙂. The one thing that really makes me rate this three star, though, Is the idea of giving your troops away to other people through clans. This is why I don’t like it: level 2 town halls could easily three star a attack on a level 5 town hall, because they have bowlers and dragons from a req and go clan. That isn’t even the annoying thing, though. I hate when you are attacking someone, and all of a sudden, some LEVEL 20 BARBARIANS just come out of the castle and one shot everyone that I put down. It is extremely unfair. At least give a sign saying “this person has bowlers, barbarians, dragon in their clan castle” I just think it would make a lot of sense to, Me. I will still be playing the game, but I really want this to be changed. If you do change it, then I will never thank you enough for doing the change. Thank you for your time🙃 ### ASSISTANT: Gameplay - troop-request - negative, Gameplay - defense - negative )))

### Review: title: Great game but..., content: Ok. So basically I love this game idea. I love how you can pho’s ally build your base to your liking. The night base is also amazing. I used to play it all the time, but now I just use it for the gem mine🙂. The one thing that really makes me rate this three star, though, Is the idea of giving your troops away to other people through clans. This is why I don’t like it: level 2 town halls could easily three star a attack on a level 5 town hall, because they have bowlers and dragons from a req and go clan. That isn’t even the annoying thing, though. I hate when you are attacking someone, and all of a sudden, some LEVEL 20 BARBARIANS just come out of the castle and one shot everyone that I put down. It is extremely unfair. At least give a sign saying “this person has bowlers, barbarians, dragon in their clan castle” I just think it would make a lot of sense to, Me. I will still be playing the game, but I really want this to be changed. If you do change it, then I will never thank you enough for doing the change. Thank you for your time🙃 ### Analysis: categories: Gameplay, Gameplay, aspects: troop-request, defense, sentiments: negative, negative )))

### Review: title: Great game but..., content: Ok. So basically I love this game idea. I love how you can pho’s ally build your base to your liking. The night base is also amazing. I used to play it all the time, but now I just use it for the gem mine🙂. The one thing that really makes me rate this three star, though, Is the idea of giving your troops away to other people through clans. This is why I don’t like it: level 2 town halls could easily three star a attack on a level 5 town hall, because they have bowlers and dragons from a req and go clan. That isn’t even the annoying thing, though. I hate when you are attacking someone, and all of a sudden, some LEVEL 20 BARBARIANS just come out of the castle and one shot everyone that I put down. It is extremely unfair. At least give a sign saying “this person has bowlers, barbarians, dragon in their clan castle” I just think it would make a lot of sense to, Me. I will still be playing the game, but I really want this to be changed. If you do change it, then I will never thank you enough for doing the change. Thank you for your time🙃 ### Analysis: categories: (Gameplay, Gameplay) aspects: (troop-request, defense) sentiments: (negative, negative) )))

Horrible Customer service

So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell them they’re the calls that they’re trying to send you don’t work or that every step they told you do does not work or it’s not on the app or the online site does not help and it’s frustrating. So either they need to train their people better or they need to make it easier where you need to change phone numbers because I’m trying to do that for two days. Do better.

Customer Service

Change Phone Number

negative

Customer Service - Change Phone Number - negative

### USER: Horrible Customer service: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell them they’re the calls that they’re trying to send you don’t work or that every step they told you do does not work or it’s not on the app or the online site does not help and it’s frustrating. So either they need to train their people better or they need to make it easier where you need to change phone numbers because I’m trying to do that for two days. Do better. ### ASSISTANT: Customer Service - Change Phone Number - negative )))

### Review: title: Horrible Customer service, content: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell them they’re the calls that they’re trying to send you don’t work or that every step they told you do does not work or it’s not on the app or the online site does not help and it’s frustrating. So either they need to train their people better or they need to make it easier where you need to change phone numbers because I’m trying to do that for two days. Do better. ### Analysis: categories: Customer Service, aspects: Change Phone Number, sentiments: negative )))

### Review: title: Horrible Customer service, content: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell them they’re the calls that they’re trying to send you don’t work or that every step they told you do does not work or it’s not on the app or the online site does not help and it’s frustrating. So either they need to train their people better or they need to make it easier where you need to change phone numbers because I’m trying to do that for two days. Do better. ### Analysis: categories: (Customer Service) aspects: (Change Phone Number) sentiments: (negative) )))

A little boring and slow

A little boring compared to other language learning tools. I paid for 3 month trial and found I learned more Spanish within two days on other platforms. I feel I didn’t learn as much Spanish with Babbel because the material is boring and not challenging enough when the answer to phases are already within a push phase answer. How can you learn the lauguage when the answers are always there for you to just push the answer? , , I learned more Spanish for free including new words on other platforms. Babble is slow and I wasn’t stimulated to stay engaged after finding a competitor language learning tool that outpaced the content that Babbel uses.

Learning, Learning, Learning

Content, Speed, Engagement

Negative, Negative, Negative

Learning - Content - Negative, Learning - Speed - Negative, Learning - Engagement - Negative

### USER: A little boring and slow: A little boring compared to other language learning tools. I paid for 3 month trial and found I learned more Spanish within two days on other platforms. I feel I didn’t learn as much Spanish with Babbel because the material is boring and not challenging enough when the answer to phases are already within a push phase answer. How can you learn the lauguage when the answers are always there for you to just push the answer? , , I learned more Spanish for free including new words on other platforms. Babble is slow and I wasn’t stimulated to stay engaged after finding a competitor language learning tool that outpaced the content that Babbel uses. ### ASSISTANT: Learning - Content - Negative, Learning - Speed - Negative, Learning - Engagement - Negative )))

### Review: title: A little boring and slow, content: A little boring compared to other language learning tools. I paid for 3 month trial and found I learned more Spanish within two days on other platforms. I feel I didn’t learn as much Spanish with Babbel because the material is boring and not challenging enough when the answer to phases are already within a push phase answer. How can you learn the lauguage when the answers are always there for you to just push the answer? , , I learned more Spanish for free including new words on other platforms. Babble is slow and I wasn’t stimulated to stay engaged after finding a competitor language learning tool that outpaced the content that Babbel uses. ### Analysis: categories: Learning, Learning, Learning, aspects: Content, Speed, Engagement, sentiments: Negative, Negative, Negative )))

### Review: title: A little boring and slow, content: A little boring compared to other language learning tools. I paid for 3 month trial and found I learned more Spanish within two days on other platforms. I feel I didn’t learn as much Spanish with Babbel because the material is boring and not challenging enough when the answer to phases are already within a push phase answer. How can you learn the lauguage when the answers are always there for you to just push the answer? , , I learned more Spanish for free including new words on other platforms. Babble is slow and I wasn’t stimulated to stay engaged after finding a competitor language learning tool that outpaced the content that Babbel uses. ### Analysis: categories: (Learning, Learning, Learning) aspects: (Content, Speed, Engagement) sentiments: (Negative, Negative, Negative) )))

Never have I ever been treated so POORLY

I have never been treated so poorly after paying for my consult I was prescribed the wrong medication forced to wait over two hrs for a response as to when they would be able to fix my prescription they let me know they’d have to reach out to the same doctor after waiting over 2hrs without any response I called I’m upset and had to give my story all over again to be given the same answer i don’t know what’s going on and don’t know when it will be fixed all I can say is there is a note saying we are waiting on the doctor I let the rep know I was in pain and refused to wait if they could simply schedule another doctor to call me so they could write the prescription the rep tells me that wouldn’t be possible I would have to pay for another consult even though it was THEIR doctors ERROR not the pharmacy not mine not anyone else but THEIR doctor so finally I speak with someone who lets me know they’d set up another appointment so that a doctor could speak with me it is now 8:15pm and I still don’t have my medication I’m still in pain and I am still waiting to even get an answer as to when someone will GIVE ME AN ANSWER!

Experience, Communication, Experience, Experience

Service, Response time, Error handling, Customer support

Negative, Negative, Negative, Negative

Experience - Service - Negative, Communication - Response time - Negative, Experience - Error handling - Negative, Experience - Customer support - Negative

### USER: Never have I ever been treated so POORLY: I have never been treated so poorly after paying for my consult I was prescribed the wrong medication forced to wait over two hrs for a response as to when they would be able to fix my prescription they let me know they’d have to reach out to the same doctor after waiting over 2hrs without any response I called I’m upset and had to give my story all over again to be given the same answer i don’t know what’s going on and don’t know when it will be fixed all I can say is there is a note saying we are waiting on the doctor I let the rep know I was in pain and refused to wait if they could simply schedule another doctor to call me so they could write the prescription the rep tells me that wouldn’t be possible I would have to pay for another consult even though it was THEIR doctors ERROR not the pharmacy not mine not anyone else but THEIR doctor so finally I speak with someone who lets me know they’d set up another appointment so that a doctor could speak with me it is now 8:15pm and I still don’t have my medication I’m still in pain and I am still waiting to even get an answer as to when someone will GIVE ME AN ANSWER! ### ASSISTANT: Experience - Service - Negative, Communication - Response time - Negative, Experience - Error handling - Negative, Experience - Customer support - Negative )))

### Review: title: Never have I ever been treated so POORLY, content: I have never been treated so poorly after paying for my consult I was prescribed the wrong medication forced to wait over two hrs for a response as to when they would be able to fix my prescription they let me know they’d have to reach out to the same doctor after waiting over 2hrs without any response I called I’m upset and had to give my story all over again to be given the same answer i don’t know what’s going on and don’t know when it will be fixed all I can say is there is a note saying we are waiting on the doctor I let the rep know I was in pain and refused to wait if they could simply schedule another doctor to call me so they could write the prescription the rep tells me that wouldn’t be possible I would have to pay for another consult even though it was THEIR doctors ERROR not the pharmacy not mine not anyone else but THEIR doctor so finally I speak with someone who lets me know they’d set up another appointment so that a doctor could speak with me it is now 8:15pm and I still don’t have my medication I’m still in pain and I am still waiting to even get an answer as to when someone will GIVE ME AN ANSWER! ### Analysis: categories: Experience, Communication, Experience, Experience, aspects: Service, Response time, Error handling, Customer support, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Never have I ever been treated so POORLY, content: I have never been treated so poorly after paying for my consult I was prescribed the wrong medication forced to wait over two hrs for a response as to when they would be able to fix my prescription they let me know they’d have to reach out to the same doctor after waiting over 2hrs without any response I called I’m upset and had to give my story all over again to be given the same answer i don’t know what’s going on and don’t know when it will be fixed all I can say is there is a note saying we are waiting on the doctor I let the rep know I was in pain and refused to wait if they could simply schedule another doctor to call me so they could write the prescription the rep tells me that wouldn’t be possible I would have to pay for another consult even though it was THEIR doctors ERROR not the pharmacy not mine not anyone else but THEIR doctor so finally I speak with someone who lets me know they’d set up another appointment so that a doctor could speak with me it is now 8:15pm and I still don’t have my medication I’m still in pain and I am still waiting to even get an answer as to when someone will GIVE ME AN ANSWER! ### Analysis: categories: (Experience, Communication, Experience, Experience) aspects: (Service, Response time, Error handling, Customer support) sentiments: (Negative, Negative, Negative, Negative) )))

Love it!! Just a few things you might consider

This game is the most 👌👌👌👌game I’ve played on mobile, ever. I just have a few suggestions. 1) maybe lower the troops times a little on some troops because my army takes forever when I put in two golems. Or even one sometimes. 2) nerf builder base troops and defenses. The thing with builder base is that you can completely rush to builder hall 6 or 7 (I did this so I know) and upgrade your barracks to get new troops and three star everyone you play against bc your rushed. But with the normal town hall, you rush you easily get three starred even by lower THs compared to you. The BH giants cannon is too overpowered and so is the crusher. It’s kinda stupid that lvl 10 barbarians can’t kill a level one crusher. I mean, use logic guys wow. The giants cannon does the same when it hits. Just nerf the cannon a little and the crusher a lot. Thx!! Absolutely love the game and CWL, wow!!

Strategy, Gameplay, Defense

Troop Deployment, Balancing, Builder Base

Positive, Negative, Negative

Strategy - Troop Deployment - Positive, Gameplay - Balancing - Negative, Defense - Builder Base - Negative

### USER: Love it!! Just a few things you might consider: This game is the most 👌👌👌👌game I’ve played on mobile, ever. I just have a few suggestions. 1) maybe lower the troops times a little on some troops because my army takes forever when I put in two golems. Or even one sometimes. 2) nerf builder base troops and defenses. The thing with builder base is that you can completely rush to builder hall 6 or 7 (I did this so I know) and upgrade your barracks to get new troops and three star everyone you play against bc your rushed. But with the normal town hall, you rush you easily get three starred even by lower THs compared to you. The BH giants cannon is too overpowered and so is the crusher. It’s kinda stupid that lvl 10 barbarians can’t kill a level one crusher. I mean, use logic guys wow. The giants cannon does the same when it hits. Just nerf the cannon a little and the crusher a lot. Thx!! Absolutely love the game and CWL, wow!! ### ASSISTANT: Strategy - Troop Deployment - Positive, Gameplay - Balancing - Negative, Defense - Builder Base - Negative )))

### Review: title: Love it!! Just a few things you might consider, content: This game is the most 👌👌👌👌game I’ve played on mobile, ever. I just have a few suggestions. 1) maybe lower the troops times a little on some troops because my army takes forever when I put in two golems. Or even one sometimes. 2) nerf builder base troops and defenses. The thing with builder base is that you can completely rush to builder hall 6 or 7 (I did this so I know) and upgrade your barracks to get new troops and three star everyone you play against bc your rushed. But with the normal town hall, you rush you easily get three starred even by lower THs compared to you. The BH giants cannon is too overpowered and so is the crusher. It’s kinda stupid that lvl 10 barbarians can’t kill a level one crusher. I mean, use logic guys wow. The giants cannon does the same when it hits. Just nerf the cannon a little and the crusher a lot. Thx!! Absolutely love the game and CWL, wow!! ### Analysis: categories: Strategy, Gameplay, Defense, aspects: Troop Deployment, Balancing, Builder Base, sentiments: Positive, Negative, Negative )))

### Review: title: Love it!! Just a few things you might consider, content: This game is the most 👌👌👌👌game I’ve played on mobile, ever. I just have a few suggestions. 1) maybe lower the troops times a little on some troops because my army takes forever when I put in two golems. Or even one sometimes. 2) nerf builder base troops and defenses. The thing with builder base is that you can completely rush to builder hall 6 or 7 (I did this so I know) and upgrade your barracks to get new troops and three star everyone you play against bc your rushed. But with the normal town hall, you rush you easily get three starred even by lower THs compared to you. The BH giants cannon is too overpowered and so is the crusher. It’s kinda stupid that lvl 10 barbarians can’t kill a level one crusher. I mean, use logic guys wow. The giants cannon does the same when it hits. Just nerf the cannon a little and the crusher a lot. Thx!! Absolutely love the game and CWL, wow!! ### Analysis: categories: (Strategy, Gameplay, Defense) aspects: (Troop Deployment, Balancing, Builder Base) sentiments: (Positive, Negative, Negative) )))

Great App

This is the best of all the language learning apps I’ve tried so far. I really appreciate the way that Grammer Lessons are integrated along side the study of new words. It really makes learning how to conjugate words and how to change them into past/future tense a lot easier when understanding the general structure of the language. , , The only feature I’d like to see that would make this app perfect is if you could save lessons to a playlist so that you could come back to them more easily. There are some lessons that really click for me but it just becomes hard to find them again after a while. , , Overall though, I would definitely recommend this app

Learning, Learning, Learning, Learning, Interface, Interface, Overall

Grammer Lessons, Conjugating words, Changing words into past/future tense, Understanding language structure, Playlist feature, Finding lessons, Recommendation

positive, positive, positive, positive, negative, negative, positive

Learning - Grammer Lessons - positive, Learning - Conjugating words - positive, Learning - Changing words into past/future tense - positive, Learning - Understanding language structure - positive, Interface - Playlist feature - negative, Interface - Finding lessons - negative, Overall - Recommendation - positive

### USER: Great App: This is the best of all the language learning apps I’ve tried so far. I really appreciate the way that Grammer Lessons are integrated along side the study of new words. It really makes learning how to conjugate words and how to change them into past/future tense a lot easier when understanding the general structure of the language. , , The only feature I’d like to see that would make this app perfect is if you could save lessons to a playlist so that you could come back to them more easily. There are some lessons that really click for me but it just becomes hard to find them again after a while. , , Overall though, I would definitely recommend this app ### ASSISTANT: Learning - Grammer Lessons - positive, Learning - Conjugating words - positive, Learning - Changing words into past/future tense - positive, Learning - Understanding language structure - positive, Interface - Playlist feature - negative, Interface - Finding lessons - negative, Overall - Recommendation - positive )))

### Review: title: Great App, content: This is the best of all the language learning apps I’ve tried so far. I really appreciate the way that Grammer Lessons are integrated along side the study of new words. It really makes learning how to conjugate words and how to change them into past/future tense a lot easier when understanding the general structure of the language. , , The only feature I’d like to see that would make this app perfect is if you could save lessons to a playlist so that you could come back to them more easily. There are some lessons that really click for me but it just becomes hard to find them again after a while. , , Overall though, I would definitely recommend this app ### Analysis: categories: Learning, Learning, Learning, Learning, Interface, Interface, Overall, aspects: Grammer Lessons, Conjugating words, Changing words into past/future tense, Understanding language structure, Playlist feature, Finding lessons, Recommendation, sentiments: positive, positive, positive, positive, negative, negative, positive )))

### Review: title: Great App, content: This is the best of all the language learning apps I’ve tried so far. I really appreciate the way that Grammer Lessons are integrated along side the study of new words. It really makes learning how to conjugate words and how to change them into past/future tense a lot easier when understanding the general structure of the language. , , The only feature I’d like to see that would make this app perfect is if you could save lessons to a playlist so that you could come back to them more easily. There are some lessons that really click for me but it just becomes hard to find them again after a while. , , Overall though, I would definitely recommend this app ### Analysis: categories: (Learning, Learning, Learning, Learning, Interface, Interface, Overall) aspects: (Grammer Lessons, Conjugating words, Changing words into past/future tense, Understanding language structure, Playlist feature, Finding lessons, Recommendation) sentiments: (positive, positive, positive, positive, negative, negative, positive) )))

Lost data

So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook

App, App

Data Management, Functionality

Negative, Negative

App - Data Management - Negative, App - Functionality - Negative

### USER: Lost data: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### ASSISTANT: App - Data Management - Negative, App - Functionality - Negative )))

### Review: title: Lost data, content: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### Analysis: categories: App, App, aspects: Data Management, Functionality, sentiments: Negative, Negative )))

### Review: title: Lost data, content: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### Analysis: categories: (App, App) aspects: (Data Management, Functionality) sentiments: (Negative, Negative) )))

IG

Back in our forefathers days, they had no cameras to capture photos of their meals nor did they have a social media platform in which they could upload the pictures with super mega awesome filters for all their friends to see. It took them great lengths of time to carve rudimentary pictures along with hieroglyphic descriptions into hard stone just so later generations could observe what the ancient civilizations had for lunch. Thanks to the reptilian overlord race and their alien technology, today’s generation doesn’t have to worry about having to carve pictures into granite, nor whittle away at marble to write out lengthy descriptions of food. IG allows everyone the ability to snap photos of themselves, their cats, and their dinner using beautiful filters to enhance the quality of food items and/or roll back the hands of time to hide the wrinkles! So thankful for FB which allows us to argue with everyone all over the world, IG which allows us to rub our meals into everyone’s face, and TikTok which allows us to see just how twisted society is and the lengths someone will go for online clout!

Social media

filters

positive

App - Design - Positive, App - Feature - Positive, App - Societal Impact - Negative

### USER: IG: Back in our forefathers days, they had no cameras to capture photos of their meals nor did they have a social media platform in which they could upload the pictures with super mega awesome filters for all their friends to see. It took them great lengths of time to carve rudimentary pictures along with hieroglyphic descriptions into hard stone just so later generations could observe what the ancient civilizations had for lunch. Thanks to the reptilian overlord race and their alien technology, today’s generation doesn’t have to worry about having to carve pictures into granite, nor whittle away at marble to write out lengthy descriptions of food. IG allows everyone the ability to snap photos of themselves, their cats, and their dinner using beautiful filters to enhance the quality of food items and/or roll back the hands of time to hide the wrinkles! So thankful for FB which allows us to argue with everyone all over the world, IG which allows us to rub our meals into everyone’s face, and TikTok which allows us to see just how twisted society is and the lengths someone will go for online clout! ### ASSISTANT: App - Design - Positive, App - Feature - Positive, App - Societal Impact - Negative )))

### Review: title: IG, content: Back in our forefathers days, they had no cameras to capture photos of their meals nor did they have a social media platform in which they could upload the pictures with super mega awesome filters for all their friends to see. It took them great lengths of time to carve rudimentary pictures along with hieroglyphic descriptions into hard stone just so later generations could observe what the ancient civilizations had for lunch. Thanks to the reptilian overlord race and their alien technology, today’s generation doesn’t have to worry about having to carve pictures into granite, nor whittle away at marble to write out lengthy descriptions of food. IG allows everyone the ability to snap photos of themselves, their cats, and their dinner using beautiful filters to enhance the quality of food items and/or roll back the hands of time to hide the wrinkles! So thankful for FB which allows us to argue with everyone all over the world, IG which allows us to rub our meals into everyone’s face, and TikTok which allows us to see just how twisted society is and the lengths someone will go for online clout! ### Analysis: categories: Social media, aspects: filters, sentiments: positive )))

### Review: title: IG, content: Back in our forefathers days, they had no cameras to capture photos of their meals nor did they have a social media platform in which they could upload the pictures with super mega awesome filters for all their friends to see. It took them great lengths of time to carve rudimentary pictures along with hieroglyphic descriptions into hard stone just so later generations could observe what the ancient civilizations had for lunch. Thanks to the reptilian overlord race and their alien technology, today’s generation doesn’t have to worry about having to carve pictures into granite, nor whittle away at marble to write out lengthy descriptions of food. IG allows everyone the ability to snap photos of themselves, their cats, and their dinner using beautiful filters to enhance the quality of food items and/or roll back the hands of time to hide the wrinkles! So thankful for FB which allows us to argue with everyone all over the world, IG which allows us to rub our meals into everyone’s face, and TikTok which allows us to see just how twisted society is and the lengths someone will go for online clout! ### Analysis: categories: (Social media) aspects: (filters) sentiments: (positive) )))

Lost landscape mode on iPad Air2

Update: Newest update brought landscape mode back., , Really disappointed that the last update took away landscape mode on my iPad. I use a keyboard case so my iPad is in landscape mode the majority of the time. This update makes it inconvenient for me to use the app. There doesn't seem to be anywhere to submit questions or comments to the developers. I'd like to know if this was intentional or if it's a bug that will be fixed in a future update. If it was intentional I will uninstall and go back to doing my shopping at local brick and mortar stores.

Interface

Landscape mode

negative

Interface - Landscape mode - negative

### USER: Lost landscape mode on iPad Air2: Update: Newest update brought landscape mode back., , Really disappointed that the last update took away landscape mode on my iPad. I use a keyboard case so my iPad is in landscape mode the majority of the time. This update makes it inconvenient for me to use the app. There doesn't seem to be anywhere to submit questions or comments to the developers. I'd like to know if this was intentional or if it's a bug that will be fixed in a future update. If it was intentional I will uninstall and go back to doing my shopping at local brick and mortar stores. ### ASSISTANT: Interface - Landscape mode - negative )))

### Review: title: Lost landscape mode on iPad Air2, content: Update: Newest update brought landscape mode back., , Really disappointed that the last update took away landscape mode on my iPad. I use a keyboard case so my iPad is in landscape mode the majority of the time. This update makes it inconvenient for me to use the app. There doesn't seem to be anywhere to submit questions or comments to the developers. I'd like to know if this was intentional or if it's a bug that will be fixed in a future update. If it was intentional I will uninstall and go back to doing my shopping at local brick and mortar stores. ### Analysis: categories: Interface, aspects: Landscape mode, sentiments: negative )))

### Review: title: Lost landscape mode on iPad Air2, content: Update: Newest update brought landscape mode back., , Really disappointed that the last update took away landscape mode on my iPad. I use a keyboard case so my iPad is in landscape mode the majority of the time. This update makes it inconvenient for me to use the app. There doesn't seem to be anywhere to submit questions or comments to the developers. I'd like to know if this was intentional or if it's a bug that will be fixed in a future update. If it was intentional I will uninstall and go back to doing my shopping at local brick and mortar stores. ### Analysis: categories: (Interface) aspects: (Landscape mode) sentiments: (negative) )))

Another Bad feature

I just don’t get what the people at Instagram are doing. This is no longer an app for sharing moments and discovering others. It is a shopping feed that shows you 2-3 photos of people you actually follow and then breaks it up with an add or suggested media and this new update makes it even worse. Showing you a phew dozen recant posts from people you follow and then (with as minimal a notice as possible) throws you into a “suggested posts” feed. Taking you away from those you follow and guiding you to more posts that are supposedly suggested to be more of what you like but are honestly a mess of ads and a few post you might like. This makes the feed diluted and frustrating to enjoy as I now don’t trust what I’m looking at and have to keep an eye out for the VERY subtle “suggested feed” bar. I spend A LOT of time on my feed and who I follow (which, I know get a life dude) but this is a nice place to wind down or kill time. If I wanted a bunch of nonsense posts thrown in I’d be back on Facebook. The developer should allow us to turn this suggested feed feature OFF! Please, you have already forced us to live with the unusable shopping and reels button. Stop messing with our feed!

Design, Functionality

UI, App Feed

negative, negative

App - Suggested Feed - Negative

### USER: Another Bad feature: I just don’t get what the people at Instagram are doing. This is no longer an app for sharing moments and discovering others. It is a shopping feed that shows you 2-3 photos of people you actually follow and then breaks it up with an add or suggested media and this new update makes it even worse. Showing you a phew dozen recant posts from people you follow and then (with as minimal a notice as possible) throws you into a “suggested posts” feed. Taking you away from those you follow and guiding you to more posts that are supposedly suggested to be more of what you like but are honestly a mess of ads and a few post you might like. This makes the feed diluted and frustrating to enjoy as I now don’t trust what I’m looking at and have to keep an eye out for the VERY subtle “suggested feed” bar. I spend A LOT of time on my feed and who I follow (which, I know get a life dude) but this is a nice place to wind down or kill time. If I wanted a bunch of nonsense posts thrown in I’d be back on Facebook. The developer should allow us to turn this suggested feed feature OFF! Please, you have already forced us to live with the unusable shopping and reels button. Stop messing with our feed! ### ASSISTANT: App - Suggested Feed - Negative )))

### Review: title: Another Bad feature, content: I just don’t get what the people at Instagram are doing. This is no longer an app for sharing moments and discovering others. It is a shopping feed that shows you 2-3 photos of people you actually follow and then breaks it up with an add or suggested media and this new update makes it even worse. Showing you a phew dozen recant posts from people you follow and then (with as minimal a notice as possible) throws you into a “suggested posts” feed. Taking you away from those you follow and guiding you to more posts that are supposedly suggested to be more of what you like but are honestly a mess of ads and a few post you might like. This makes the feed diluted and frustrating to enjoy as I now don’t trust what I’m looking at and have to keep an eye out for the VERY subtle “suggested feed” bar. I spend A LOT of time on my feed and who I follow (which, I know get a life dude) but this is a nice place to wind down or kill time. If I wanted a bunch of nonsense posts thrown in I’d be back on Facebook. The developer should allow us to turn this suggested feed feature OFF! Please, you have already forced us to live with the unusable shopping and reels button. Stop messing with our feed! ### Analysis: categories: Design, Functionality, aspects: UI, App Feed, sentiments: negative, negative )))

### Review: title: Another Bad feature, content: I just don’t get what the people at Instagram are doing. This is no longer an app for sharing moments and discovering others. It is a shopping feed that shows you 2-3 photos of people you actually follow and then breaks it up with an add or suggested media and this new update makes it even worse. Showing you a phew dozen recant posts from people you follow and then (with as minimal a notice as possible) throws you into a “suggested posts” feed. Taking you away from those you follow and guiding you to more posts that are supposedly suggested to be more of what you like but are honestly a mess of ads and a few post you might like. This makes the feed diluted and frustrating to enjoy as I now don’t trust what I’m looking at and have to keep an eye out for the VERY subtle “suggested feed” bar. I spend A LOT of time on my feed and who I follow (which, I know get a life dude) but this is a nice place to wind down or kill time. If I wanted a bunch of nonsense posts thrown in I’d be back on Facebook. The developer should allow us to turn this suggested feed feature OFF! Please, you have already forced us to live with the unusable shopping and reels button. Stop messing with our feed! ### Analysis: categories: (Design, Functionality) aspects: (UI, App Feed) sentiments: (negative, negative) )))

Don’t waste your money

I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it!

Healthcare, Healthcare

Cost, Effectiveness

Negative, Negative

Healthcare - Cost - Negative, Healthcare - Effectiveness - Negative

### USER: Don’t waste your money: I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### ASSISTANT: Healthcare - Cost - Negative, Healthcare - Effectiveness - Negative )))

### Review: title: Don’t waste your money, content: I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### Analysis: categories: Healthcare, Healthcare, aspects: Cost, Effectiveness, sentiments: Negative, Negative )))

### Review: title: Don’t waste your money, content: I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### Analysis: categories: (Healthcare, Healthcare) aspects: (Cost, Effectiveness) sentiments: (Negative, Negative) )))

Annoying but could be good

I can’t figure out how to skip the basics I am not paying money to practice what I already know I am paying money so that I can learn more Spanish. I have tried taking the placement test but it doesn’t do anything it just takes me back to my home page. I also emailed them a week ago and they haven’t gotten back. I understand that they are busy but it shouldn’t be so hard to change the level. This also makes me made because this would be an amazing app if I was able to change the level. Because review is nice and all but I don’t want to have to relearn everything I already know. This might just be a problem for me but I have tried everything and nothing is working. However if you don’t know any Spanish yet this is a good app for you.

Content, Content, Content, Content

Features, Feedback, Learning Curve, User Interface

Negative, Neutral, Negative, Negative

Content - Features - Negative, Content - Feedback - Neutral, Content - Learning Curve - Negative, Content - User Interface - Negative

### USER: Annoying but could be good: I can’t figure out how to skip the basics I am not paying money to practice what I already know I am paying money so that I can learn more Spanish. I have tried taking the placement test but it doesn’t do anything it just takes me back to my home page. I also emailed them a week ago and they haven’t gotten back. I understand that they are busy but it shouldn’t be so hard to change the level. This also makes me made because this would be an amazing app if I was able to change the level. Because review is nice and all but I don’t want to have to relearn everything I already know. This might just be a problem for me but I have tried everything and nothing is working. However if you don’t know any Spanish yet this is a good app for you. ### ASSISTANT: Content - Features - Negative, Content - Feedback - Neutral, Content - Learning Curve - Negative, Content - User Interface - Negative )))

### Review: title: Annoying but could be good, content: I can’t figure out how to skip the basics I am not paying money to practice what I already know I am paying money so that I can learn more Spanish. I have tried taking the placement test but it doesn’t do anything it just takes me back to my home page. I also emailed them a week ago and they haven’t gotten back. I understand that they are busy but it shouldn’t be so hard to change the level. This also makes me made because this would be an amazing app if I was able to change the level. Because review is nice and all but I don’t want to have to relearn everything I already know. This might just be a problem for me but I have tried everything and nothing is working. However if you don’t know any Spanish yet this is a good app for you. ### Analysis: categories: Content, Content, Content, Content, aspects: Features, Feedback, Learning Curve, User Interface, sentiments: Negative, Neutral, Negative, Negative )))

### Review: title: Annoying but could be good, content: I can’t figure out how to skip the basics I am not paying money to practice what I already know I am paying money so that I can learn more Spanish. I have tried taking the placement test but it doesn’t do anything it just takes me back to my home page. I also emailed them a week ago and they haven’t gotten back. I understand that they are busy but it shouldn’t be so hard to change the level. This also makes me made because this would be an amazing app if I was able to change the level. Because review is nice and all but I don’t want to have to relearn everything I already know. This might just be a problem for me but I have tried everything and nothing is working. However if you don’t know any Spanish yet this is a good app for you. ### Analysis: categories: (Content, Content, Content, Content) aspects: (Features, Feedback, Learning Curve, User Interface) sentiments: (Negative, Neutral, Negative, Negative) )))

Does the job, room for improvement

Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like to ask a question about, It simply doesn't work to push the "post a question" button.

App, App, App

Copying, Bugs, Overall

Negative, Negative, Positive

App - Copying - Negative, App - Bugs - Negative, App - Overall - Positive

### USER: Does the job, room for improvement: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like to ask a question about, It simply doesn't work to push the "post a question" button. ### ASSISTANT: App - Copying - Negative, App - Bugs - Negative, App - Overall - Positive )))

### Review: title: Does the job, room for improvement, content: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like to ask a question about, It simply doesn't work to push the "post a question" button. ### Analysis: categories: App, App, App, aspects: Copying, Bugs, Overall, sentiments: Negative, Negative, Positive )))

### Review: title: Does the job, room for improvement, content: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like to ask a question about, It simply doesn't work to push the "post a question" button. ### Analysis: categories: (App, App, App) aspects: (Copying, Bugs, Overall) sentiments: (Negative, Negative, Positive) )))

Great for my students

I'm a program director for a medical lab science program. Two years ago we were all talking about exchanging numbers to keep in contact by texting. One of the students suggested using What's App. Before I knew it, we had a group set up with a cute logo and easy communication between us all. The communications are secure, don't require divulging phone numbers, and is reliable. This past year I suggested What's App to my new group of students. It was another hit with them, and they had a group name and a great logo. I'm recommending it to this year's class. I'm sure they'll like it too!

Communication, Communication, Communication

Security, Convenience, Group Features

Positive, Positive, Positive

Communication - Security - Positive, Communication - Convenience - Positive, Communication - Group Features - Positive

### USER: Great for my students: I'm a program director for a medical lab science program. Two years ago we were all talking about exchanging numbers to keep in contact by texting. One of the students suggested using What's App. Before I knew it, we had a group set up with a cute logo and easy communication between us all. The communications are secure, don't require divulging phone numbers, and is reliable. This past year I suggested What's App to my new group of students. It was another hit with them, and they had a group name and a great logo. I'm recommending it to this year's class. I'm sure they'll like it too! ### ASSISTANT: Communication - Security - Positive, Communication - Convenience - Positive, Communication - Group Features - Positive )))

### Review: title: Great for my students, content: I'm a program director for a medical lab science program. Two years ago we were all talking about exchanging numbers to keep in contact by texting. One of the students suggested using What's App. Before I knew it, we had a group set up with a cute logo and easy communication between us all. The communications are secure, don't require divulging phone numbers, and is reliable. This past year I suggested What's App to my new group of students. It was another hit with them, and they had a group name and a great logo. I'm recommending it to this year's class. I'm sure they'll like it too! ### Analysis: categories: Communication, Communication, Communication, aspects: Security, Convenience, Group Features, sentiments: Positive, Positive, Positive )))

### Review: title: Great for my students, content: I'm a program director for a medical lab science program. Two years ago we were all talking about exchanging numbers to keep in contact by texting. One of the students suggested using What's App. Before I knew it, we had a group set up with a cute logo and easy communication between us all. The communications are secure, don't require divulging phone numbers, and is reliable. This past year I suggested What's App to my new group of students. It was another hit with them, and they had a group name and a great logo. I'm recommending it to this year's class. I'm sure they'll like it too! ### Analysis: categories: (Communication, Communication, Communication) aspects: (Security, Convenience, Group Features) sentiments: (Positive, Positive, Positive) )))

Wait times are brutal

I know no one at Super Cell will see this review and if they do I know they won’t care but just have to say this. I’ve been playing the game since it released over a decade ago and admittedly I took time off of the game here and there for a year or so every few years. I’ve always loved the game, the attacking, the defending, building your base, upgrading, farming, all of it. But after finally picking the game back up and grinding harder than I ever have I’m at TH 12 and every building is taking 12 days to upgrade (with the shortened building time of the battle pass). It’s s hard to make any advancements or keep trophies up as I’m stuck having defenses down for two weeks at a time. Personally the game would be much more enjoyable if it was a 7 day cap on how long building can take. That way you can still make your money from the impatient gem buyers but still allow the poor people to build and upgrade reasonably and stay ahead.

Gameplay

Building time

negative

Gameplay - Building time - negative

### USER: Wait times are brutal: I know no one at Super Cell will see this review and if they do I know they won’t care but just have to say this. I’ve been playing the game since it released over a decade ago and admittedly I took time off of the game here and there for a year or so every few years. I’ve always loved the game, the attacking, the defending, building your base, upgrading, farming, all of it. But after finally picking the game back up and grinding harder than I ever have I’m at TH 12 and every building is taking 12 days to upgrade (with the shortened building time of the battle pass). It’s s hard to make any advancements or keep trophies up as I’m stuck having defenses down for two weeks at a time. Personally the game would be much more enjoyable if it was a 7 day cap on how long building can take. That way you can still make your money from the impatient gem buyers but still allow the poor people to build and upgrade reasonably and stay ahead. ### ASSISTANT: Gameplay - Building time - negative )))

### Review: title: Wait times are brutal, content: I know no one at Super Cell will see this review and if they do I know they won’t care but just have to say this. I’ve been playing the game since it released over a decade ago and admittedly I took time off of the game here and there for a year or so every few years. I’ve always loved the game, the attacking, the defending, building your base, upgrading, farming, all of it. But after finally picking the game back up and grinding harder than I ever have I’m at TH 12 and every building is taking 12 days to upgrade (with the shortened building time of the battle pass). It’s s hard to make any advancements or keep trophies up as I’m stuck having defenses down for two weeks at a time. Personally the game would be much more enjoyable if it was a 7 day cap on how long building can take. That way you can still make your money from the impatient gem buyers but still allow the poor people to build and upgrade reasonably and stay ahead. ### Analysis: categories: Gameplay, aspects: Building time, sentiments: negative )))

### Review: title: Wait times are brutal, content: I know no one at Super Cell will see this review and if they do I know they won’t care but just have to say this. I’ve been playing the game since it released over a decade ago and admittedly I took time off of the game here and there for a year or so every few years. I’ve always loved the game, the attacking, the defending, building your base, upgrading, farming, all of it. But after finally picking the game back up and grinding harder than I ever have I’m at TH 12 and every building is taking 12 days to upgrade (with the shortened building time of the battle pass). It’s s hard to make any advancements or keep trophies up as I’m stuck having defenses down for two weeks at a time. Personally the game would be much more enjoyable if it was a 7 day cap on how long building can take. That way you can still make your money from the impatient gem buyers but still allow the poor people to build and upgrade reasonably and stay ahead. ### Analysis: categories: (Gameplay) aspects: (Building time) sentiments: (negative) )))

Great software, not that deep and not much explanation though.

Russian is a rather difficult language, and one that is presumably not nearly as sought after as French, Spanish, or Portuguese. However, the price for the Russian version of Babbel is the same as the the other versions but doesn’t offer nearly as much instruction as said courses. Furthermore Babbel doesn’t always fully explain why things are the way they are. For example, they don’t explain why the name for Germany in Russian is «Германия» (Pronounced “Germania”) but the term for someone who is German is «Немец» (pronounced “Nemetz”). I suppose this isn’t too big of a deal, but language is all about context, and understanding the context and history as to why some words are the way they are is important to understanding the language itself, as well as just interesting. Babbel does a great job of marrying what works from other language softwares, but it doesn’t offer a particularly large amount of content, or grammatical understanding. Nonetheless, in my opinion it is the best language learning software out there for Russian, and I am satisfied with my purchase.

Language, Language, Language, Software, Price

Content, Explanations, Grammar, Comparison, Value

negative, negative, negative, positive, negative

Language - Content - negative, Language - Explanations - negative, Language - Grammar - negative, Software - Comparison - positive, Price - Value - negative

### USER: Great software, not that deep and not much explanation though.: Russian is a rather difficult language, and one that is presumably not nearly as sought after as French, Spanish, or Portuguese. However, the price for the Russian version of Babbel is the same as the the other versions but doesn’t offer nearly as much instruction as said courses. Furthermore Babbel doesn’t always fully explain why things are the way they are. For example, they don’t explain why the name for Germany in Russian is «Германия» (Pronounced “Germania”) but the term for someone who is German is «Немец» (pronounced “Nemetz”). I suppose this isn’t too big of a deal, but language is all about context, and understanding the context and history as to why some words are the way they are is important to understanding the language itself, as well as just interesting. Babbel does a great job of marrying what works from other language softwares, but it doesn’t offer a particularly large amount of content, or grammatical understanding. Nonetheless, in my opinion it is the best language learning software out there for Russian, and I am satisfied with my purchase. ### ASSISTANT: Language - Content - negative, Language - Explanations - negative, Language - Grammar - negative, Software - Comparison - positive, Price - Value - negative )))

### Review: title: Great software, not that deep and not much explanation though., content: Russian is a rather difficult language, and one that is presumably not nearly as sought after as French, Spanish, or Portuguese. However, the price for the Russian version of Babbel is the same as the the other versions but doesn’t offer nearly as much instruction as said courses. Furthermore Babbel doesn’t always fully explain why things are the way they are. For example, they don’t explain why the name for Germany in Russian is «Германия» (Pronounced “Germania”) but the term for someone who is German is «Немец» (pronounced “Nemetz”). I suppose this isn’t too big of a deal, but language is all about context, and understanding the context and history as to why some words are the way they are is important to understanding the language itself, as well as just interesting. Babbel does a great job of marrying what works from other language softwares, but it doesn’t offer a particularly large amount of content, or grammatical understanding. Nonetheless, in my opinion it is the best language learning software out there for Russian, and I am satisfied with my purchase. ### Analysis: categories: Language, Language, Language, Software, Price, aspects: Content, Explanations, Grammar, Comparison, Value, sentiments: negative, negative, negative, positive, negative )))

### Review: title: Great software, not that deep and not much explanation though., content: Russian is a rather difficult language, and one that is presumably not nearly as sought after as French, Spanish, or Portuguese. However, the price for the Russian version of Babbel is the same as the the other versions but doesn’t offer nearly as much instruction as said courses. Furthermore Babbel doesn’t always fully explain why things are the way they are. For example, they don’t explain why the name for Germany in Russian is «Германия» (Pronounced “Germania”) but the term for someone who is German is «Немец» (pronounced “Nemetz”). I suppose this isn’t too big of a deal, but language is all about context, and understanding the context and history as to why some words are the way they are is important to understanding the language itself, as well as just interesting. Babbel does a great job of marrying what works from other language softwares, but it doesn’t offer a particularly large amount of content, or grammatical understanding. Nonetheless, in my opinion it is the best language learning software out there for Russian, and I am satisfied with my purchase. ### Analysis: categories: (Language, Language, Language, Software, Price) aspects: (Content, Explanations, Grammar, Comparison, Value) sentiments: (negative, negative, negative, positive, negative) )))

Why I love this game

These days, most mobile games are crappy, use fake ads (and overloaded with ads) and made by money hungry devs who have no concern for their players problems. But THIS game, THIS, will forever go on with Angry Birds and PvZ as one of the best mobile games of all time in my opinion, and why? They have ads with REAL GAMEPLAY, GREAT sound effects and voice acting, CREATIVE making in the game, LOTS of fixing errors in this game, and so on. This game keeps on getting better with updates, and many Clans are friendly to me in my view. Btw, they have cheaper app purchases, too. But I have 2 problems in this game you need to fix, Supercell. 1. From the negative reviews I’ve seen, it seems like you have poor customer service. It seems like you ban players even though they are innocent and don’t retrieve lost accounts. I hope that you make your customer service a little more better in the future. (I’m not saying that this game is bad, you just need to fix some issues) 2. Yes, everybody knows this: BRING BACK GLOBAL CHAT SUPERCELL!!!!!!! JUST MAKE A BETTER CHAT MODERATOR AND BAN THE SCAMMERS AND BOTS!!!!!! PLEASE SUPERCELL, JUST DO IT!!!!! Long story short, beside the problems, I think this game is the best mobile game ever, in my opinion. :)

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social, In-app Purchases, Customer Service, Customer Service

Game Ads, In-game creativity, Sound Effects, Voice acting, Error fixes, Updates, Clans, Price, Responsiveness, Account recovery

positive, positive, positive, positive, positive, positive, positive, positive, negative, negative

Gameplay - Game Ads - positive, Gameplay - In-game creativity - positive, Gameplay - Sound Effects - positive, Gameplay - Voice acting - positive, Gameplay - Error fixes - positive, Gameplay - Updates - positive, Social - Clans - positive, In-app Purchases - Price - positive, Customer Service - Responsiveness - negative, Customer Service - Account recovery - negative

### USER: Why I love this game: These days, most mobile games are crappy, use fake ads (and overloaded with ads) and made by money hungry devs who have no concern for their players problems. But THIS game, THIS, will forever go on with Angry Birds and PvZ as one of the best mobile games of all time in my opinion, and why? They have ads with REAL GAMEPLAY, GREAT sound effects and voice acting, CREATIVE making in the game, LOTS of fixing errors in this game, and so on. This game keeps on getting better with updates, and many Clans are friendly to me in my view. Btw, they have cheaper app purchases, too. But I have 2 problems in this game you need to fix, Supercell. 1. From the negative reviews I’ve seen, it seems like you have poor customer service. It seems like you ban players even though they are innocent and don’t retrieve lost accounts. I hope that you make your customer service a little more better in the future. (I’m not saying that this game is bad, you just need to fix some issues) 2. Yes, everybody knows this: BRING BACK GLOBAL CHAT SUPERCELL!!!!!!! JUST MAKE A BETTER CHAT MODERATOR AND BAN THE SCAMMERS AND BOTS!!!!!! PLEASE SUPERCELL, JUST DO IT!!!!! Long story short, beside the problems, I think this game is the best mobile game ever, in my opinion. :) ### ASSISTANT: Gameplay - Game Ads - positive, Gameplay - In-game creativity - positive, Gameplay - Sound Effects - positive, Gameplay - Voice acting - positive, Gameplay - Error fixes - positive, Gameplay - Updates - positive, Social - Clans - positive, In-app Purchases - Price - positive, Customer Service - Responsiveness - negative, Customer Service - Account recovery - negative )))

### Review: title: Why I love this game, content: These days, most mobile games are crappy, use fake ads (and overloaded with ads) and made by money hungry devs who have no concern for their players problems. But THIS game, THIS, will forever go on with Angry Birds and PvZ as one of the best mobile games of all time in my opinion, and why? They have ads with REAL GAMEPLAY, GREAT sound effects and voice acting, CREATIVE making in the game, LOTS of fixing errors in this game, and so on. This game keeps on getting better with updates, and many Clans are friendly to me in my view. Btw, they have cheaper app purchases, too. But I have 2 problems in this game you need to fix, Supercell. 1. From the negative reviews I’ve seen, it seems like you have poor customer service. It seems like you ban players even though they are innocent and don’t retrieve lost accounts. I hope that you make your customer service a little more better in the future. (I’m not saying that this game is bad, you just need to fix some issues) 2. Yes, everybody knows this: BRING BACK GLOBAL CHAT SUPERCELL!!!!!!! JUST MAKE A BETTER CHAT MODERATOR AND BAN THE SCAMMERS AND BOTS!!!!!! PLEASE SUPERCELL, JUST DO IT!!!!! Long story short, beside the problems, I think this game is the best mobile game ever, in my opinion. :) ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social, In-app Purchases, Customer Service, Customer Service, aspects: Game Ads, In-game creativity, Sound Effects, Voice acting, Error fixes, Updates, Clans, Price, Responsiveness, Account recovery, sentiments: positive, positive, positive, positive, positive, positive, positive, positive, negative, negative )))

### Review: title: Why I love this game, content: These days, most mobile games are crappy, use fake ads (and overloaded with ads) and made by money hungry devs who have no concern for their players problems. But THIS game, THIS, will forever go on with Angry Birds and PvZ as one of the best mobile games of all time in my opinion, and why? They have ads with REAL GAMEPLAY, GREAT sound effects and voice acting, CREATIVE making in the game, LOTS of fixing errors in this game, and so on. This game keeps on getting better with updates, and many Clans are friendly to me in my view. Btw, they have cheaper app purchases, too. But I have 2 problems in this game you need to fix, Supercell. 1. From the negative reviews I’ve seen, it seems like you have poor customer service. It seems like you ban players even though they are innocent and don’t retrieve lost accounts. I hope that you make your customer service a little more better in the future. (I’m not saying that this game is bad, you just need to fix some issues) 2. Yes, everybody knows this: BRING BACK GLOBAL CHAT SUPERCELL!!!!!!! JUST MAKE A BETTER CHAT MODERATOR AND BAN THE SCAMMERS AND BOTS!!!!!! PLEASE SUPERCELL, JUST DO IT!!!!! Long story short, beside the problems, I think this game is the best mobile game ever, in my opinion. :) ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Social, In-app Purchases, Customer Service, Customer Service) aspects: (Game Ads, In-game creativity, Sound Effects, Voice acting, Error fixes, Updates, Clans, Price, Responsiveness, Account recovery) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive, negative, negative) )))

Noticeable UI experience between iPad and iPhone

Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). , EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). , INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you

User Interface, User Interface, User Interface, User Interface

Item Previewing, Top Navigation Frame, General, General

negative, negative, negative, positive

User Interface - Item Previewing - negative, User Interface - Top Navigation Frame - negative, User Interface - General - negative, User Interface - General - positive

### USER: Noticeable UI experience between iPad and iPhone: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). , EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). , INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you ### ASSISTANT: User Interface - Item Previewing - negative, User Interface - Top Navigation Frame - negative, User Interface - General - negative, User Interface - General - positive )))

### Review: title: Noticeable UI experience between iPad and iPhone, content: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). , EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). , INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you ### Analysis: categories: User Interface, User Interface, User Interface, User Interface, aspects: Item Previewing, Top Navigation Frame, General, General, sentiments: negative, negative, negative, positive )))

### Review: title: Noticeable UI experience between iPad and iPhone, content: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). , EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). , INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you ### Analysis: categories: (User Interface, User Interface, User Interface, User Interface) aspects: (Item Previewing, Top Navigation Frame, General, General) sentiments: (negative, negative, negative, positive) )))

Amazing game! Needs quality of life improvements

I’ve played this game on and off for the past 10 or more years and it just kept bringing me back. Supercell has done some amazing things to make this game so much better! Then on the other hand there are a lot of things that make it very frustrating. For example the clan chat has an option to filter out derogatory comments but even when you disable the filter it still filters out a lot of words. Not just derogatory words, I can’t even type somebody in my clans name or tell them good job in war. All I get is *********. It doesn’t make sense that y’all (supercell) approved their name but won’t let others mention it. Pleas fix this issue as soon as possible. I would also like to see art for the trap upgrades when I upgrade them just like you do for all the other buildings. Also any plans for builder hall sceneries? Maybe do co-sceneries for the builder hall and town hall? That would be amazing! One more thing, maybe add battle machine skins? Thank you Supercell for making a great game and taking time to consider my requests!

Gameplay, Gameplay, Graphics, Graphics, Graphics, Gameplay

Clan Chat, Clan Chat, Trap Upgrade Art, Builder Hall Sceneries, Builder Hall and Town Hall Co-Sceneries, Battle Machine Skins

Negative, Negative, Positive, Positive, Positive, Positive

Gameplay - Clan Chat - Negative, Gameplay - Clan Chat - Negative, Graphics - Trap Upgrade Art - Positive, Graphics - Builder Hall Sceneries - Positive, Graphics - Builder Hall and Town Hall Co-Sceneries - Positive, Gameplay - Battle Machine Skins - Positive

### USER: Amazing game! Needs quality of life improvements: I’ve played this game on and off for the past 10 or more years and it just kept bringing me back. Supercell has done some amazing things to make this game so much better! Then on the other hand there are a lot of things that make it very frustrating. For example the clan chat has an option to filter out derogatory comments but even when you disable the filter it still filters out a lot of words. Not just derogatory words, I can’t even type somebody in my clans name or tell them good job in war. All I get is *********. It doesn’t make sense that y’all (supercell) approved their name but won’t let others mention it. Pleas fix this issue as soon as possible. I would also like to see art for the trap upgrades when I upgrade them just like you do for all the other buildings. Also any plans for builder hall sceneries? Maybe do co-sceneries for the builder hall and town hall? That would be amazing! One more thing, maybe add battle machine skins? Thank you Supercell for making a great game and taking time to consider my requests! ### ASSISTANT: Gameplay - Clan Chat - Negative, Gameplay - Clan Chat - Negative, Graphics - Trap Upgrade Art - Positive, Graphics - Builder Hall Sceneries - Positive, Graphics - Builder Hall and Town Hall Co-Sceneries - Positive, Gameplay - Battle Machine Skins - Positive )))

### Review: title: Amazing game! Needs quality of life improvements, content: I’ve played this game on and off for the past 10 or more years and it just kept bringing me back. Supercell has done some amazing things to make this game so much better! Then on the other hand there are a lot of things that make it very frustrating. For example the clan chat has an option to filter out derogatory comments but even when you disable the filter it still filters out a lot of words. Not just derogatory words, I can’t even type somebody in my clans name or tell them good job in war. All I get is *********. It doesn’t make sense that y’all (supercell) approved their name but won’t let others mention it. Pleas fix this issue as soon as possible. I would also like to see art for the trap upgrades when I upgrade them just like you do for all the other buildings. Also any plans for builder hall sceneries? Maybe do co-sceneries for the builder hall and town hall? That would be amazing! One more thing, maybe add battle machine skins? Thank you Supercell for making a great game and taking time to consider my requests! ### Analysis: categories: Gameplay, Gameplay, Graphics, Graphics, Graphics, Gameplay, aspects: Clan Chat, Clan Chat, Trap Upgrade Art, Builder Hall Sceneries, Builder Hall and Town Hall Co-Sceneries, Battle Machine Skins, sentiments: Negative, Negative, Positive, Positive, Positive, Positive )))

### Review: title: Amazing game! Needs quality of life improvements, content: I’ve played this game on and off for the past 10 or more years and it just kept bringing me back. Supercell has done some amazing things to make this game so much better! Then on the other hand there are a lot of things that make it very frustrating. For example the clan chat has an option to filter out derogatory comments but even when you disable the filter it still filters out a lot of words. Not just derogatory words, I can’t even type somebody in my clans name or tell them good job in war. All I get is *********. It doesn’t make sense that y’all (supercell) approved their name but won’t let others mention it. Pleas fix this issue as soon as possible. I would also like to see art for the trap upgrades when I upgrade them just like you do for all the other buildings. Also any plans for builder hall sceneries? Maybe do co-sceneries for the builder hall and town hall? That would be amazing! One more thing, maybe add battle machine skins? Thank you Supercell for making a great game and taking time to consider my requests! ### Analysis: categories: (Gameplay, Gameplay, Graphics, Graphics, Graphics, Gameplay) aspects: (Clan Chat, Clan Chat, Trap Upgrade Art, Builder Hall Sceneries, Builder Hall and Town Hall Co-Sceneries, Battle Machine Skins) sentiments: (Negative, Negative, Positive, Positive, Positive, Positive) )))

Worst service ever

I have been trying to be seen since last night. I was cancelled twice. Each time I was at my cell phone. I called the help Center who scheduled a call via my land line. I reviewed all call blocking options. Got a call 49 minutes past my scheduled visit via robot who said press 1 if you want to talk to the doctor. I pressed one and was told it was an invalid answer and hung up. I got a text asking if I still want to speak with DR CLay I text Y for yes. My phone rang and asked if I wanted to talk with the DR. Press one I did and was told it was an invalid answer. I then got a text my visit was cancelled for the third time. Next I was told we could do a video in 2 hours later which meant I had spent 12 hours trying to get help.

Service, Service, Service, Service

Appointment scheduling, Help Center, Call blocking options, Doctor communication

negative, negative, negative, negative

Service - Appointment scheduling - negative, Service - Help Center - negative, Service - Call blocking options - negative, Service - Doctor communication - negative

### USER: Worst service ever: I have been trying to be seen since last night. I was cancelled twice. Each time I was at my cell phone. I called the help Center who scheduled a call via my land line. I reviewed all call blocking options. Got a call 49 minutes past my scheduled visit via robot who said press 1 if you want to talk to the doctor. I pressed one and was told it was an invalid answer and hung up. I got a text asking if I still want to speak with DR CLay I text Y for yes. My phone rang and asked if I wanted to talk with the DR. Press one I did and was told it was an invalid answer. I then got a text my visit was cancelled for the third time. Next I was told we could do a video in 2 hours later which meant I had spent 12 hours trying to get help. ### ASSISTANT: Service - Appointment scheduling - negative, Service - Help Center - negative, Service - Call blocking options - negative, Service - Doctor communication - negative )))

### Review: title: Worst service ever, content: I have been trying to be seen since last night. I was cancelled twice. Each time I was at my cell phone. I called the help Center who scheduled a call via my land line. I reviewed all call blocking options. Got a call 49 minutes past my scheduled visit via robot who said press 1 if you want to talk to the doctor. I pressed one and was told it was an invalid answer and hung up. I got a text asking if I still want to speak with DR CLay I text Y for yes. My phone rang and asked if I wanted to talk with the DR. Press one I did and was told it was an invalid answer. I then got a text my visit was cancelled for the third time. Next I was told we could do a video in 2 hours later which meant I had spent 12 hours trying to get help. ### Analysis: categories: Service, Service, Service, Service, aspects: Appointment scheduling, Help Center, Call blocking options, Doctor communication, sentiments: negative, negative, negative, negative )))

### Review: title: Worst service ever, content: I have been trying to be seen since last night. I was cancelled twice. Each time I was at my cell phone. I called the help Center who scheduled a call via my land line. I reviewed all call blocking options. Got a call 49 minutes past my scheduled visit via robot who said press 1 if you want to talk to the doctor. I pressed one and was told it was an invalid answer and hung up. I got a text asking if I still want to speak with DR CLay I text Y for yes. My phone rang and asked if I wanted to talk with the DR. Press one I did and was told it was an invalid answer. I then got a text my visit was cancelled for the third time. Next I was told we could do a video in 2 hours later which meant I had spent 12 hours trying to get help. ### Analysis: categories: (Service, Service, Service, Service) aspects: (Appointment scheduling, Help Center, Call blocking options, Doctor communication) sentiments: (negative, negative, negative, negative) )))

shadow banning & silencing

Dear instagram, It’s extremely problematic and concerning to see content creators and people attempting to spread vital information of the people in Gaza and Palestine. People simply trying to be seen and heard, and to see that an extremely influential and powerful app would silence and shadow ban them is wrong. These people have been silenced by not allowing them to share information through posts, stories or reels with the public and limiting who views their content to their followers or niche views. I have seen the screenshots from at least 3 different accounts of Instagram limiting their views to their followers and think it’s wrong when this should be information and content available to the public to witness and take in what’s going on in Gaza and to the Palestinian people. Instagram has a history of shadow banning content creators of different medias such a digital artists with small followings. Many of these creators rely on views, likes, saves, and follows to support themselves and generate not only a following but profit. I find it very harmful and unethical of Instagram to silence and shadow ban content creators and people attempting to spread critical information., As well as the changes in setting to limiting political content is a form of censorship.

Social Justice, Features, Social Justice

Censorship, Post visibility, Shadow banning

negative, negative, negative

Social Justice - Censorship - negative, Features - Post visibility - negative, Social Justice - Shadow banning - negative

### USER: shadow banning & silencing: Dear instagram, It’s extremely problematic and concerning to see content creators and people attempting to spread vital information of the people in Gaza and Palestine. People simply trying to be seen and heard, and to see that an extremely influential and powerful app would silence and shadow ban them is wrong. These people have been silenced by not allowing them to share information through posts, stories or reels with the public and limiting who views their content to their followers or niche views. I have seen the screenshots from at least 3 different accounts of Instagram limiting their views to their followers and think it’s wrong when this should be information and content available to the public to witness and take in what’s going on in Gaza and to the Palestinian people. Instagram has a history of shadow banning content creators of different medias such a digital artists with small followings. Many of these creators rely on views, likes, saves, and follows to support themselves and generate not only a following but profit. I find it very harmful and unethical of Instagram to silence and shadow ban content creators and people attempting to spread critical information., As well as the changes in setting to limiting political content is a form of censorship. ### ASSISTANT: Social Justice - Censorship - negative, Features - Post visibility - negative, Social Justice - Shadow banning - negative )))

### Review: title: shadow banning & silencing, content: Dear instagram, It’s extremely problematic and concerning to see content creators and people attempting to spread vital information of the people in Gaza and Palestine. People simply trying to be seen and heard, and to see that an extremely influential and powerful app would silence and shadow ban them is wrong. These people have been silenced by not allowing them to share information through posts, stories or reels with the public and limiting who views their content to their followers or niche views. I have seen the screenshots from at least 3 different accounts of Instagram limiting their views to their followers and think it’s wrong when this should be information and content available to the public to witness and take in what’s going on in Gaza and to the Palestinian people. Instagram has a history of shadow banning content creators of different medias such a digital artists with small followings. Many of these creators rely on views, likes, saves, and follows to support themselves and generate not only a following but profit. I find it very harmful and unethical of Instagram to silence and shadow ban content creators and people attempting to spread critical information., As well as the changes in setting to limiting political content is a form of censorship. ### Analysis: categories: Social Justice, Features, Social Justice, aspects: Censorship, Post visibility, Shadow banning, sentiments: negative, negative, negative )))

### Review: title: shadow banning & silencing, content: Dear instagram, It’s extremely problematic and concerning to see content creators and people attempting to spread vital information of the people in Gaza and Palestine. People simply trying to be seen and heard, and to see that an extremely influential and powerful app would silence and shadow ban them is wrong. These people have been silenced by not allowing them to share information through posts, stories or reels with the public and limiting who views their content to their followers or niche views. I have seen the screenshots from at least 3 different accounts of Instagram limiting their views to their followers and think it’s wrong when this should be information and content available to the public to witness and take in what’s going on in Gaza and to the Palestinian people. Instagram has a history of shadow banning content creators of different medias such a digital artists with small followings. Many of these creators rely on views, likes, saves, and follows to support themselves and generate not only a following but profit. I find it very harmful and unethical of Instagram to silence and shadow ban content creators and people attempting to spread critical information., As well as the changes in setting to limiting political content is a form of censorship. ### Analysis: categories: (Social Justice, Features, Social Justice) aspects: (Censorship, Post visibility, Shadow banning) sentiments: (negative, negative, negative) )))

Really easy and fun

It still amazes me how easy it is to learn using this app. I decided to challenge myself and learn Russian even though I have no practical use for it. New words and phrases are introduced in a way that starts you off with familiar sounds or words that are nearly the same in English, and introduce you to the Cyrillic alphabet first by using the letters with the same as English sounds and adding new or different letters as you go. , My only criticism is with pronunciation tests, if you can't "get it," it doesn't offer a phonetic or slower option to help you out. I don't personally know anyone who can help me, so I tend to use a translation app that puts a phonetic spelling under the word when I'm having trouble.

App Experience, App Experience

Learning, Pronunciation

Positive, Negative

App Experience - Learning - Positive, App Experience - Pronunciation - Negative

### USER: Really easy and fun: It still amazes me how easy it is to learn using this app. I decided to challenge myself and learn Russian even though I have no practical use for it. New words and phrases are introduced in a way that starts you off with familiar sounds or words that are nearly the same in English, and introduce you to the Cyrillic alphabet first by using the letters with the same as English sounds and adding new or different letters as you go. , My only criticism is with pronunciation tests, if you can't "get it," it doesn't offer a phonetic or slower option to help you out. I don't personally know anyone who can help me, so I tend to use a translation app that puts a phonetic spelling under the word when I'm having trouble. ### ASSISTANT: App Experience - Learning - Positive, App Experience - Pronunciation - Negative )))

### Review: title: Really easy and fun, content: It still amazes me how easy it is to learn using this app. I decided to challenge myself and learn Russian even though I have no practical use for it. New words and phrases are introduced in a way that starts you off with familiar sounds or words that are nearly the same in English, and introduce you to the Cyrillic alphabet first by using the letters with the same as English sounds and adding new or different letters as you go. , My only criticism is with pronunciation tests, if you can't "get it," it doesn't offer a phonetic or slower option to help you out. I don't personally know anyone who can help me, so I tend to use a translation app that puts a phonetic spelling under the word when I'm having trouble. ### Analysis: categories: App Experience, App Experience, aspects: Learning, Pronunciation, sentiments: Positive, Negative )))

### Review: title: Really easy and fun, content: It still amazes me how easy it is to learn using this app. I decided to challenge myself and learn Russian even though I have no practical use for it. New words and phrases are introduced in a way that starts you off with familiar sounds or words that are nearly the same in English, and introduce you to the Cyrillic alphabet first by using the letters with the same as English sounds and adding new or different letters as you go. , My only criticism is with pronunciation tests, if you can't "get it," it doesn't offer a phonetic or slower option to help you out. I don't personally know anyone who can help me, so I tend to use a translation app that puts a phonetic spelling under the word when I'm having trouble. ### Analysis: categories: (App Experience, App Experience) aspects: (Learning, Pronunciation) sentiments: (Positive, Negative) )))

Not a replacement for a doctor consult

We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc.

Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service

Availability, Communication, Cost, Doctor, Medication

negative, negative, negative, neutral, positive

Telehealth service - Availability - negative, Telehealth service - Communication - negative, Telehealth service - Cost - negative, Telehealth service - Doctor - neutral, Telehealth service - Medication - positive

### USER: Not a replacement for a doctor consult: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc. ### ASSISTANT: Telehealth service - Availability - negative, Telehealth service - Communication - negative, Telehealth service - Cost - negative, Telehealth service - Doctor - neutral, Telehealth service - Medication - positive )))

### Review: title: Not a replacement for a doctor consult, content: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc. ### Analysis: categories: Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service, aspects: Availability, Communication, Cost, Doctor, Medication, sentiments: negative, negative, negative, neutral, positive )))

### Review: title: Not a replacement for a doctor consult, content: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc. ### Analysis: categories: (Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service) aspects: (Availability, Communication, Cost, Doctor, Medication) sentiments: (negative, negative, negative, neutral, positive) )))

Needs a “Don’t open until X-mas” label

I know that you can say during checkout that something is a gift, but the receiver doesn’t see that message until after opening the box, potentially ruining a surprise. Many people bypass the gift wrapping due to cost. A simple “Don’t open until Christmas” option to print on the shipping label, or a separate sticker to slap on the outside for fun (and marketing) would be wonderful. No spoiled surprises, and minimal added logistics. Thanks for your consideration, and Merry Christmas!

Gift giving

Gift note

Negative

Gift giving - Gift note - Negative

### USER: Needs a “Don’t open until X-mas” label: I know that you can say during checkout that something is a gift, but the receiver doesn’t see that message until after opening the box, potentially ruining a surprise. Many people bypass the gift wrapping due to cost. A simple “Don’t open until Christmas” option to print on the shipping label, or a separate sticker to slap on the outside for fun (and marketing) would be wonderful. No spoiled surprises, and minimal added logistics. Thanks for your consideration, and Merry Christmas! ### ASSISTANT: Gift giving - Gift note - Negative )))

### Review: title: Needs a “Don’t open until X-mas” label, content: I know that you can say during checkout that something is a gift, but the receiver doesn’t see that message until after opening the box, potentially ruining a surprise. Many people bypass the gift wrapping due to cost. A simple “Don’t open until Christmas” option to print on the shipping label, or a separate sticker to slap on the outside for fun (and marketing) would be wonderful. No spoiled surprises, and minimal added logistics. Thanks for your consideration, and Merry Christmas! ### Analysis: categories: Gift giving, aspects: Gift note, sentiments: Negative )))

### Review: title: Needs a “Don’t open until X-mas” label, content: I know that you can say during checkout that something is a gift, but the receiver doesn’t see that message until after opening the box, potentially ruining a surprise. Many people bypass the gift wrapping due to cost. A simple “Don’t open until Christmas” option to print on the shipping label, or a separate sticker to slap on the outside for fun (and marketing) would be wonderful. No spoiled surprises, and minimal added logistics. Thanks for your consideration, and Merry Christmas! ### Analysis: categories: (Gift giving) aspects: (Gift note) sentiments: (Negative) )))

Efficient, Followed-Up, Credible

I downloaded after wanting a dermatologist opinion on a rash. It was super easy to input medical history, images, and schedule a visit. Took my insurance at no cost! A board certified dermatologist (I did a quick search on their credentials/experience too) was matched within an hour of me scheduling a visit. He followed up same day with some questions, and promptly issued a diagnosis along with what to do if original treatment didn’t work. It takes 6 weeks to get into a dermatologist where I live and I’m in the process of moving— this was less than the 48 hours through Teladoc. I’m super surprised actually. I would recommend this to anyone who is struggling to get in-person or is on the go. I wouldn't recommend for anyone who is seriously ill though.

Medical Experience, Patient Care, Insurance, Wait Time Comparison, Service, App Functionality, Medical Experience, Recommendation, Service, Recommendation

Experience, App Functionality, Cost, Wait Time, Service Accessibility, Appointment Scheduling, Credibility, Recommendation For, Patient Care, Recommendation Against

positive, positive, positive, positive, positive, positive, positive, positive, positive, negative

Medical Experience - Experience - positive, Patient Care - App Functionality - positive, Insurance - Cost - positive, Wait Time Comparison - Wait Time - positive, Service - Service Accessibility - positive, App Functionality - Appointment Scheduling - positive, Medical Experience - Credibility - positive, Recommendation - Recommendation For - positive, Service - Patient Care - positive, Recommendation - Recommendation Against - negative

### USER: Efficient, Followed-Up, Credible: I downloaded after wanting a dermatologist opinion on a rash. It was super easy to input medical history, images, and schedule a visit. Took my insurance at no cost! A board certified dermatologist (I did a quick search on their credentials/experience too) was matched within an hour of me scheduling a visit. He followed up same day with some questions, and promptly issued a diagnosis along with what to do if original treatment didn’t work. It takes 6 weeks to get into a dermatologist where I live and I’m in the process of moving— this was less than the 48 hours through Teladoc. I’m super surprised actually. I would recommend this to anyone who is struggling to get in-person or is on the go. I wouldn't recommend for anyone who is seriously ill though. ### ASSISTANT: Medical Experience - Experience - positive, Patient Care - App Functionality - positive, Insurance - Cost - positive, Wait Time Comparison - Wait Time - positive, Service - Service Accessibility - positive, App Functionality - Appointment Scheduling - positive, Medical Experience - Credibility - positive, Recommendation - Recommendation For - positive, Service - Patient Care - positive, Recommendation - Recommendation Against - negative )))

### Review: title: Efficient, Followed-Up, Credible, content: I downloaded after wanting a dermatologist opinion on a rash. It was super easy to input medical history, images, and schedule a visit. Took my insurance at no cost! A board certified dermatologist (I did a quick search on their credentials/experience too) was matched within an hour of me scheduling a visit. He followed up same day with some questions, and promptly issued a diagnosis along with what to do if original treatment didn’t work. It takes 6 weeks to get into a dermatologist where I live and I’m in the process of moving— this was less than the 48 hours through Teladoc. I’m super surprised actually. I would recommend this to anyone who is struggling to get in-person or is on the go. I wouldn't recommend for anyone who is seriously ill though. ### Analysis: categories: Medical Experience, Patient Care, Insurance, Wait Time Comparison, Service, App Functionality, Medical Experience, Recommendation, Service, Recommendation, aspects: Experience, App Functionality, Cost, Wait Time, Service Accessibility, Appointment Scheduling, Credibility, Recommendation For, Patient Care, Recommendation Against, sentiments: positive, positive, positive, positive, positive, positive, positive, positive, positive, negative )))

### Review: title: Efficient, Followed-Up, Credible, content: I downloaded after wanting a dermatologist opinion on a rash. It was super easy to input medical history, images, and schedule a visit. Took my insurance at no cost! A board certified dermatologist (I did a quick search on their credentials/experience too) was matched within an hour of me scheduling a visit. He followed up same day with some questions, and promptly issued a diagnosis along with what to do if original treatment didn’t work. It takes 6 weeks to get into a dermatologist where I live and I’m in the process of moving— this was less than the 48 hours through Teladoc. I’m super surprised actually. I would recommend this to anyone who is struggling to get in-person or is on the go. I wouldn't recommend for anyone who is seriously ill though. ### Analysis: categories: (Medical Experience, Patient Care, Insurance, Wait Time Comparison, Service, App Functionality, Medical Experience, Recommendation, Service, Recommendation) aspects: (Experience, App Functionality, Cost, Wait Time, Service Accessibility, Appointment Scheduling, Credibility, Recommendation For, Patient Care, Recommendation Against) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive, positive, negative) )))