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What is happening with this app??

Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now.

Connectivity, Connectivity, Customer service, Customer service

Call quality, Call functionality, Responsiveness, Resolution quality

negative, negative, negative, negative

Connectivity - Call quality - negative, Connectivity - Call functionality - negative, Customer service - Responsiveness - negative, Customer service - Resolution quality - negative

### USER: What is happening with this app??: Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### ASSISTANT: Connectivity - Call quality - negative, Connectivity - Call functionality - negative, Customer service - Responsiveness - negative, Customer service - Resolution quality - negative )))

### Review: title: What is happening with this app??, content: Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### Analysis: categories: Connectivity, Connectivity, Customer service, Customer service, aspects: Call quality, Call functionality, Responsiveness, Resolution quality, sentiments: negative, negative, negative, negative )))

### Review: title: What is happening with this app??, content: Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### Analysis: categories: (Connectivity, Connectivity, Customer service, Customer service) aspects: (Call quality, Call functionality, Responsiveness, Resolution quality) sentiments: (negative, negative, negative, negative) )))

FOR PARENTS

I am only 13, and not old, but this is a great game. If your kid wants this game because he/she says it is educational, that IS a lie. This game is not educational, however there is managing currency, SLIGHTLY. But it is still fun. Now, another thing is, you can build a “village”, and there are some villages out there that use walls and other buildings to create bad images, BUT that is not a big problem. Those are very rare. A final thing is that there is clan chat (A clan is where players can join together) and a global chat. Players can cuss and swear, I have had this instance once, but there are solutions to this. 1. Filter clan chat. Once you join the game, you can go to the options menu, and tap filter clan chat. This will help greatly. 2. Invite only. When you create a clan, you can make it so that only the leader and co leaders can accept players to join. But all in all, this is a great game where friends and strangers alike can come together and dominate the world! (In game of course), , -TheCarsonKid TH 9 THUNDER HEROES, , PS this game is free

GAMEPLAY, GAMEPLAY, SOCIAL

Educational Content, Village Content, Clan Chat

Negative, Neutral, Negative

GAMEPLAY - Educational Content - Negative, GAMEPLAY - Village Content - Neutral, SOCIAL - Clan Chat - Negative

### USER: FOR PARENTS: I am only 13, and not old, but this is a great game. If your kid wants this game because he/she says it is educational, that IS a lie. This game is not educational, however there is managing currency, SLIGHTLY. But it is still fun. Now, another thing is, you can build a “village”, and there are some villages out there that use walls and other buildings to create bad images, BUT that is not a big problem. Those are very rare. A final thing is that there is clan chat (A clan is where players can join together) and a global chat. Players can cuss and swear, I have had this instance once, but there are solutions to this. 1. Filter clan chat. Once you join the game, you can go to the options menu, and tap filter clan chat. This will help greatly. 2. Invite only. When you create a clan, you can make it so that only the leader and co leaders can accept players to join. But all in all, this is a great game where friends and strangers alike can come together and dominate the world! (In game of course), , -TheCarsonKid TH 9 THUNDER HEROES, , PS this game is free ### ASSISTANT: GAMEPLAY - Educational Content - Negative, GAMEPLAY - Village Content - Neutral, SOCIAL - Clan Chat - Negative )))

### Review: title: FOR PARENTS, content: I am only 13, and not old, but this is a great game. If your kid wants this game because he/she says it is educational, that IS a lie. This game is not educational, however there is managing currency, SLIGHTLY. But it is still fun. Now, another thing is, you can build a “village”, and there are some villages out there that use walls and other buildings to create bad images, BUT that is not a big problem. Those are very rare. A final thing is that there is clan chat (A clan is where players can join together) and a global chat. Players can cuss and swear, I have had this instance once, but there are solutions to this. 1. Filter clan chat. Once you join the game, you can go to the options menu, and tap filter clan chat. This will help greatly. 2. Invite only. When you create a clan, you can make it so that only the leader and co leaders can accept players to join. But all in all, this is a great game where friends and strangers alike can come together and dominate the world! (In game of course), , -TheCarsonKid TH 9 THUNDER HEROES, , PS this game is free ### Analysis: categories: GAMEPLAY, GAMEPLAY, SOCIAL, aspects: Educational Content, Village Content, Clan Chat, sentiments: Negative, Neutral, Negative )))

### Review: title: FOR PARENTS, content: I am only 13, and not old, but this is a great game. If your kid wants this game because he/she says it is educational, that IS a lie. This game is not educational, however there is managing currency, SLIGHTLY. But it is still fun. Now, another thing is, you can build a “village”, and there are some villages out there that use walls and other buildings to create bad images, BUT that is not a big problem. Those are very rare. A final thing is that there is clan chat (A clan is where players can join together) and a global chat. Players can cuss and swear, I have had this instance once, but there are solutions to this. 1. Filter clan chat. Once you join the game, you can go to the options menu, and tap filter clan chat. This will help greatly. 2. Invite only. When you create a clan, you can make it so that only the leader and co leaders can accept players to join. But all in all, this is a great game where friends and strangers alike can come together and dominate the world! (In game of course), , -TheCarsonKid TH 9 THUNDER HEROES, , PS this game is free ### Analysis: categories: (GAMEPLAY, GAMEPLAY, SOCIAL) aspects: (Educational Content, Village Content, Clan Chat) sentiments: (Negative, Neutral, Negative) )))

Functional and courses need work

I like this app, it’s a good learning teaching tool. Though the conversation thread doesn’t automatically scroll along with the new responses and the blank space isn’t big enough to see the word you’re entering or if you have some letters already plugged in from a previous attempt. With all the💰 they are putting into advertising maybe allocate a bit more into tech. Also for the work course it’s entirely office jargon. Why not anything for the construction trades? One of the fastest growing industries in the USA. It’s an industry with a exploding a foreign work force that need tools to communicate with bosses and customers about their work and process. They have smart phones too.

App, App, Courses, Courses

Functionality, Interface, Work, Construction

Negative, Negative, Negative, Negative

App - Functionality - Negative, App - Interface - Negative, Courses - Work - Negative, Courses - Construction - Negative

### USER: Functional and courses need work: I like this app, it’s a good learning teaching tool. Though the conversation thread doesn’t automatically scroll along with the new responses and the blank space isn’t big enough to see the word you’re entering or if you have some letters already plugged in from a previous attempt. With all the💰 they are putting into advertising maybe allocate a bit more into tech. Also for the work course it’s entirely office jargon. Why not anything for the construction trades? One of the fastest growing industries in the USA. It’s an industry with a exploding a foreign work force that need tools to communicate with bosses and customers about their work and process. They have smart phones too. ### ASSISTANT: App - Functionality - Negative, App - Interface - Negative, Courses - Work - Negative, Courses - Construction - Negative )))

### Review: title: Functional and courses need work, content: I like this app, it’s a good learning teaching tool. Though the conversation thread doesn’t automatically scroll along with the new responses and the blank space isn’t big enough to see the word you’re entering or if you have some letters already plugged in from a previous attempt. With all the💰 they are putting into advertising maybe allocate a bit more into tech. Also for the work course it’s entirely office jargon. Why not anything for the construction trades? One of the fastest growing industries in the USA. It’s an industry with a exploding a foreign work force that need tools to communicate with bosses and customers about their work and process. They have smart phones too. ### Analysis: categories: App, App, Courses, Courses, aspects: Functionality, Interface, Work, Construction, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Functional and courses need work, content: I like this app, it’s a good learning teaching tool. Though the conversation thread doesn’t automatically scroll along with the new responses and the blank space isn’t big enough to see the word you’re entering or if you have some letters already plugged in from a previous attempt. With all the💰 they are putting into advertising maybe allocate a bit more into tech. Also for the work course it’s entirely office jargon. Why not anything for the construction trades? One of the fastest growing industries in the USA. It’s an industry with a exploding a foreign work force that need tools to communicate with bosses and customers about their work and process. They have smart phones too. ### Analysis: categories: (App, App, Courses, Courses) aspects: (Functionality, Interface, Work, Construction) sentiments: (Negative, Negative, Negative, Negative) )))

Customer service is bad

The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!!

Customer Service, Customer Service, Product Functionality

Response Time, Resolution, Ordering

Negative, Negative, Positive

Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive

### USER: Customer service is bad: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### ASSISTANT: Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive )))

### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### Analysis: categories: Customer Service, Customer Service, Product Functionality, aspects: Response Time, Resolution, Ordering, sentiments: Negative, Negative, Positive )))

### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### Analysis: categories: (Customer Service, Customer Service, Product Functionality) aspects: (Response Time, Resolution, Ordering) sentiments: (Negative, Negative, Positive) )))

Requires hard work

I am studying Spanish. Babel introduces Spanish grammar well on each level of lessons. The speakers’ pronunciation seems good. However, there is no repeat option for a lot of sample sentences after I fill the blanks. I listened and answered the questions for a sample radio weather forecast but couldn’t find a re-play option; is the function limited due to the recent iOS update?, In general lessons are not easy even though they are at a beginning level. If you casually study Spanish on Babel, there is too much work, not enough fun in progress; it is a less interactive way to learn. You need a serious commitment to use this app; otherwise, in a month or two you will likely be discouraged from learning Spanish.

Learning, Learning, Functionality, Functionality, Difficulty, Engagement, Commitment

Grammar, Pronunciation, Repeat Option, Re-play Option, General Lessons, Interactivity, Time Required

Positive, Positive, Negative, Negative, Negative, Negative, Negative

Learning - Grammar - Positive, Learning - Pronunciation - Positive, Functionality - Repeat Option - Negative, Functionality - Re-play Option - Negative, Difficulty - General Lessons - Negative, Engagement - Interactivity - Negative, Commitment - Time Required - Negative

### USER: Requires hard work: I am studying Spanish. Babel introduces Spanish grammar well on each level of lessons. The speakers’ pronunciation seems good. However, there is no repeat option for a lot of sample sentences after I fill the blanks. I listened and answered the questions for a sample radio weather forecast but couldn’t find a re-play option; is the function limited due to the recent iOS update?, In general lessons are not easy even though they are at a beginning level. If you casually study Spanish on Babel, there is too much work, not enough fun in progress; it is a less interactive way to learn. You need a serious commitment to use this app; otherwise, in a month or two you will likely be discouraged from learning Spanish. ### ASSISTANT: Learning - Grammar - Positive, Learning - Pronunciation - Positive, Functionality - Repeat Option - Negative, Functionality - Re-play Option - Negative, Difficulty - General Lessons - Negative, Engagement - Interactivity - Negative, Commitment - Time Required - Negative )))

### Review: title: Requires hard work, content: I am studying Spanish. Babel introduces Spanish grammar well on each level of lessons. The speakers’ pronunciation seems good. However, there is no repeat option for a lot of sample sentences after I fill the blanks. I listened and answered the questions for a sample radio weather forecast but couldn’t find a re-play option; is the function limited due to the recent iOS update?, In general lessons are not easy even though they are at a beginning level. If you casually study Spanish on Babel, there is too much work, not enough fun in progress; it is a less interactive way to learn. You need a serious commitment to use this app; otherwise, in a month or two you will likely be discouraged from learning Spanish. ### Analysis: categories: Learning, Learning, Functionality, Functionality, Difficulty, Engagement, Commitment, aspects: Grammar, Pronunciation, Repeat Option, Re-play Option, General Lessons, Interactivity, Time Required, sentiments: Positive, Positive, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Requires hard work, content: I am studying Spanish. Babel introduces Spanish grammar well on each level of lessons. The speakers’ pronunciation seems good. However, there is no repeat option for a lot of sample sentences after I fill the blanks. I listened and answered the questions for a sample radio weather forecast but couldn’t find a re-play option; is the function limited due to the recent iOS update?, In general lessons are not easy even though they are at a beginning level. If you casually study Spanish on Babel, there is too much work, not enough fun in progress; it is a less interactive way to learn. You need a serious commitment to use this app; otherwise, in a month or two you will likely be discouraged from learning Spanish. ### Analysis: categories: (Learning, Learning, Functionality, Functionality, Difficulty, Engagement, Commitment) aspects: (Grammar, Pronunciation, Repeat Option, Re-play Option, General Lessons, Interactivity, Time Required) sentiments: (Positive, Positive, Negative, Negative, Negative, Negative, Negative) )))

Overall great - minor critiques

I started playing in high school, stopped for a few years and then came back after college so spanning almost 10 years and this have been a great game. It’s well balanced, stays engaging, and has consistent progression. Also after coming back years later it was awesome to see they kept the core gameplay while also expanding with new features. The capitol in particular seems like a great new addition - I just went to TH14 and almost have a max Ed builders hall so cool to see something new to put those resources toward, , My minor critiques for the devs are:, - the lab shouldn’t tell me to research when I don’t have the resources too, just like the collector tooltips, - even more season pass rewards! I generally finish a bit past halfway through the month, so more rewards would be awesome. The last week of the month I generally don’t play much because my rewards and season bank are maxed out. You guys could follow the approach that you did in brawl stats and after you unlock the hero you can just keep getting resources by getting more season points. It’s great to see the capital resources added but go even further!

Gameplay, Gameplay, Features, Resources, Lab, Season Pass, Season Bank

Progression, Engagement, New additions, Resource allocation, User interface, Rewards, Rewards

positive, positive, positive, positive, negative, negative, negative

Gameplay - Progression - positive, Gameplay - Engagement - positive, Features - New additions - positive, Resources - Resource allocation - positive, Lab - User interface - negative, Season Pass - Rewards - negative, Season Bank - Rewards - negative

### USER: Overall great - minor critiques: I started playing in high school, stopped for a few years and then came back after college so spanning almost 10 years and this have been a great game. It’s well balanced, stays engaging, and has consistent progression. Also after coming back years later it was awesome to see they kept the core gameplay while also expanding with new features. The capitol in particular seems like a great new addition - I just went to TH14 and almost have a max Ed builders hall so cool to see something new to put those resources toward, , My minor critiques for the devs are:, - the lab shouldn’t tell me to research when I don’t have the resources too, just like the collector tooltips, - even more season pass rewards! I generally finish a bit past halfway through the month, so more rewards would be awesome. The last week of the month I generally don’t play much because my rewards and season bank are maxed out. You guys could follow the approach that you did in brawl stats and after you unlock the hero you can just keep getting resources by getting more season points. It’s great to see the capital resources added but go even further! ### ASSISTANT: Gameplay - Progression - positive, Gameplay - Engagement - positive, Features - New additions - positive, Resources - Resource allocation - positive, Lab - User interface - negative, Season Pass - Rewards - negative, Season Bank - Rewards - negative )))

### Review: title: Overall great - minor critiques, content: I started playing in high school, stopped for a few years and then came back after college so spanning almost 10 years and this have been a great game. It’s well balanced, stays engaging, and has consistent progression. Also after coming back years later it was awesome to see they kept the core gameplay while also expanding with new features. The capitol in particular seems like a great new addition - I just went to TH14 and almost have a max Ed builders hall so cool to see something new to put those resources toward, , My minor critiques for the devs are:, - the lab shouldn’t tell me to research when I don’t have the resources too, just like the collector tooltips, - even more season pass rewards! I generally finish a bit past halfway through the month, so more rewards would be awesome. The last week of the month I generally don’t play much because my rewards and season bank are maxed out. You guys could follow the approach that you did in brawl stats and after you unlock the hero you can just keep getting resources by getting more season points. It’s great to see the capital resources added but go even further! ### Analysis: categories: Gameplay, Gameplay, Features, Resources, Lab, Season Pass, Season Bank, aspects: Progression, Engagement, New additions, Resource allocation, User interface, Rewards, Rewards, sentiments: positive, positive, positive, positive, negative, negative, negative )))

### Review: title: Overall great - minor critiques, content: I started playing in high school, stopped for a few years and then came back after college so spanning almost 10 years and this have been a great game. It’s well balanced, stays engaging, and has consistent progression. Also after coming back years later it was awesome to see they kept the core gameplay while also expanding with new features. The capitol in particular seems like a great new addition - I just went to TH14 and almost have a max Ed builders hall so cool to see something new to put those resources toward, , My minor critiques for the devs are:, - the lab shouldn’t tell me to research when I don’t have the resources too, just like the collector tooltips, - even more season pass rewards! I generally finish a bit past halfway through the month, so more rewards would be awesome. The last week of the month I generally don’t play much because my rewards and season bank are maxed out. You guys could follow the approach that you did in brawl stats and after you unlock the hero you can just keep getting resources by getting more season points. It’s great to see the capital resources added but go even further! ### Analysis: categories: (Gameplay, Gameplay, Features, Resources, Lab, Season Pass, Season Bank) aspects: (Progression, Engagement, New additions, Resource allocation, User interface, Rewards, Rewards) sentiments: (positive, positive, positive, positive, negative, negative, negative) )))

Backend stuff

Can you form some kind of list of business owners and entrepreneurs who are acting like a bot but it is really a human and put all of those accounts under something so that I don’t have to keep getting messages from the IT department? Just simply because I’m posting a lot… If you made a list of all the small business owners, then you could stop hitting us with all of the technical support things that you have to send out because you can’t tell whether it’s a bot or a person. I feel like putting us all on a list would make it so much easier for you too. I imagine it like you going through and verifying with each account that it is a human and they ARE in business. we all have startups. We have to post a lot, which currently makes us look like a bot. how are the next generation companies going to grow? unless that’s the point, and you’ve already gotten paid off by some huge corporation to do exactly what you’re doing to keep us from growing… if that’s the case, I’ll take my business someplace else.

Backend, Backend

User Interface, Spam Management

Negative, Positive

App - Business Growth - Negative

### USER: Backend stuff: Can you form some kind of list of business owners and entrepreneurs who are acting like a bot but it is really a human and put all of those accounts under something so that I don’t have to keep getting messages from the IT department? Just simply because I’m posting a lot… If you made a list of all the small business owners, then you could stop hitting us with all of the technical support things that you have to send out because you can’t tell whether it’s a bot or a person. I feel like putting us all on a list would make it so much easier for you too. I imagine it like you going through and verifying with each account that it is a human and they ARE in business. we all have startups. We have to post a lot, which currently makes us look like a bot. how are the next generation companies going to grow? unless that’s the point, and you’ve already gotten paid off by some huge corporation to do exactly what you’re doing to keep us from growing… if that’s the case, I’ll take my business someplace else. ### ASSISTANT: App - Business Growth - Negative )))

### Review: title: Backend stuff, content: Can you form some kind of list of business owners and entrepreneurs who are acting like a bot but it is really a human and put all of those accounts under something so that I don’t have to keep getting messages from the IT department? Just simply because I’m posting a lot… If you made a list of all the small business owners, then you could stop hitting us with all of the technical support things that you have to send out because you can’t tell whether it’s a bot or a person. I feel like putting us all on a list would make it so much easier for you too. I imagine it like you going through and verifying with each account that it is a human and they ARE in business. we all have startups. We have to post a lot, which currently makes us look like a bot. how are the next generation companies going to grow? unless that’s the point, and you’ve already gotten paid off by some huge corporation to do exactly what you’re doing to keep us from growing… if that’s the case, I’ll take my business someplace else. ### Analysis: categories: Backend, Backend, aspects: User Interface, Spam Management, sentiments: Negative, Positive )))

### Review: title: Backend stuff, content: Can you form some kind of list of business owners and entrepreneurs who are acting like a bot but it is really a human and put all of those accounts under something so that I don’t have to keep getting messages from the IT department? Just simply because I’m posting a lot… If you made a list of all the small business owners, then you could stop hitting us with all of the technical support things that you have to send out because you can’t tell whether it’s a bot or a person. I feel like putting us all on a list would make it so much easier for you too. I imagine it like you going through and verifying with each account that it is a human and they ARE in business. we all have startups. We have to post a lot, which currently makes us look like a bot. how are the next generation companies going to grow? unless that’s the point, and you’ve already gotten paid off by some huge corporation to do exactly what you’re doing to keep us from growing… if that’s the case, I’ll take my business someplace else. ### Analysis: categories: (Backend, Backend) aspects: (User Interface, Spam Management) sentiments: (Negative, Positive) )))

The new update is not transparent about subscription

I have been using Babbel for at least 5 years. There used to be an option to upgrade or cancel the subscription easily. With the new upgrade, I can’t figure out how to update my subscription . I read online that you have to cancel it first, but that option is gone. When you go to subscriptions, it shows a list of past transactions. That’s it. , Its seems like all companies are becoming more shady nowadays. Everything is set to auto renew and you have to jump through hoops to stop the payments. In this case, it’s preventing you from getting more money as I was going to upgrade to the yearly subscription. What a shame. You lost my trust.

App Store

Subscription

Negative

App Store - Subscription - Negative

### USER: The new update is not transparent about subscription: I have been using Babbel for at least 5 years. There used to be an option to upgrade or cancel the subscription easily. With the new upgrade, I can’t figure out how to update my subscription . I read online that you have to cancel it first, but that option is gone. When you go to subscriptions, it shows a list of past transactions. That’s it. , Its seems like all companies are becoming more shady nowadays. Everything is set to auto renew and you have to jump through hoops to stop the payments. In this case, it’s preventing you from getting more money as I was going to upgrade to the yearly subscription. What a shame. You lost my trust. ### ASSISTANT: App Store - Subscription - Negative )))

### Review: title: The new update is not transparent about subscription, content: I have been using Babbel for at least 5 years. There used to be an option to upgrade or cancel the subscription easily. With the new upgrade, I can’t figure out how to update my subscription . I read online that you have to cancel it first, but that option is gone. When you go to subscriptions, it shows a list of past transactions. That’s it. , Its seems like all companies are becoming more shady nowadays. Everything is set to auto renew and you have to jump through hoops to stop the payments. In this case, it’s preventing you from getting more money as I was going to upgrade to the yearly subscription. What a shame. You lost my trust. ### Analysis: categories: App Store, aspects: Subscription, sentiments: Negative )))

### Review: title: The new update is not transparent about subscription, content: I have been using Babbel for at least 5 years. There used to be an option to upgrade or cancel the subscription easily. With the new upgrade, I can’t figure out how to update my subscription . I read online that you have to cancel it first, but that option is gone. When you go to subscriptions, it shows a list of past transactions. That’s it. , Its seems like all companies are becoming more shady nowadays. Everything is set to auto renew and you have to jump through hoops to stop the payments. In this case, it’s preventing you from getting more money as I was going to upgrade to the yearly subscription. What a shame. You lost my trust. ### Analysis: categories: (App Store) aspects: (Subscription) sentiments: (Negative) )))

Very great but a couple of things

Oh. Ma. Gawd. This game is great and amazing. It’s not too Grindy, but not too easy. I can’t praise supercell enough. I had an account and I had like, town hall level eight, but I accidentally deleted the game, and I instantly redownloaded, but my data got erased forever, which is mildly frustrating cause my sis and I had an ongoing bet of who could reach town hall 10 first. Also, in the early game, it’s sooooo hard to wait for gold and elixir mines to accumulate a decent amount. I’ve been addicted and now that I’m a beginner again, it’s really annoying to wait for gold and elixir to come through. Overall, this is great and the gold and elixir mines are a very minor problem. I love this game and if ur a kid trying to convince ur parent to get this game, lemme tell u parent. No ads. No explicit chat. Perfectly perfect. Studies show that clash of clans effect kid’s behavior, but in a good way, as in there are subtle psychological parts of the game that causes kids to more frequently pay attention in class and improve grades. This game is 100% secure and I can’t stress this enough, COMPLETELY AND UTTERLY SAFE! , , P.S this game also encourages kids to interact with more people in their age group. Plus, this game is fun for grown ups too!

Game-play, Game-play, Overall, Safety, Safety, Social impact

Difficulty, Time, Overall, Security, Psychological impact, Age group mingling

positive, negative, positive, positive, positive, positive

Game-play - Difficulty - positive, Game-play - Time - negative, Overall - Overall - positive, Safety - Security - positive, Safety - Psychological impact - positive, Social impact - Age group mingling - positive

### USER: Very great but a couple of things: Oh. Ma. Gawd. This game is great and amazing. It’s not too Grindy, but not too easy. I can’t praise supercell enough. I had an account and I had like, town hall level eight, but I accidentally deleted the game, and I instantly redownloaded, but my data got erased forever, which is mildly frustrating cause my sis and I had an ongoing bet of who could reach town hall 10 first. Also, in the early game, it’s sooooo hard to wait for gold and elixir mines to accumulate a decent amount. I’ve been addicted and now that I’m a beginner again, it’s really annoying to wait for gold and elixir to come through. Overall, this is great and the gold and elixir mines are a very minor problem. I love this game and if ur a kid trying to convince ur parent to get this game, lemme tell u parent. No ads. No explicit chat. Perfectly perfect. Studies show that clash of clans effect kid’s behavior, but in a good way, as in there are subtle psychological parts of the game that causes kids to more frequently pay attention in class and improve grades. This game is 100% secure and I can’t stress this enough, COMPLETELY AND UTTERLY SAFE! , , P.S this game also encourages kids to interact with more people in their age group. Plus, this game is fun for grown ups too! ### ASSISTANT: Game-play - Difficulty - positive, Game-play - Time - negative, Overall - Overall - positive, Safety - Security - positive, Safety - Psychological impact - positive, Social impact - Age group mingling - positive )))

### Review: title: Very great but a couple of things, content: Oh. Ma. Gawd. This game is great and amazing. It’s not too Grindy, but not too easy. I can’t praise supercell enough. I had an account and I had like, town hall level eight, but I accidentally deleted the game, and I instantly redownloaded, but my data got erased forever, which is mildly frustrating cause my sis and I had an ongoing bet of who could reach town hall 10 first. Also, in the early game, it’s sooooo hard to wait for gold and elixir mines to accumulate a decent amount. I’ve been addicted and now that I’m a beginner again, it’s really annoying to wait for gold and elixir to come through. Overall, this is great and the gold and elixir mines are a very minor problem. I love this game and if ur a kid trying to convince ur parent to get this game, lemme tell u parent. No ads. No explicit chat. Perfectly perfect. Studies show that clash of clans effect kid’s behavior, but in a good way, as in there are subtle psychological parts of the game that causes kids to more frequently pay attention in class and improve grades. This game is 100% secure and I can’t stress this enough, COMPLETELY AND UTTERLY SAFE! , , P.S this game also encourages kids to interact with more people in their age group. Plus, this game is fun for grown ups too! ### Analysis: categories: Game-play, Game-play, Overall, Safety, Safety, Social impact, aspects: Difficulty, Time, Overall, Security, Psychological impact, Age group mingling, sentiments: positive, negative, positive, positive, positive, positive )))

### Review: title: Very great but a couple of things, content: Oh. Ma. Gawd. This game is great and amazing. It’s not too Grindy, but not too easy. I can’t praise supercell enough. I had an account and I had like, town hall level eight, but I accidentally deleted the game, and I instantly redownloaded, but my data got erased forever, which is mildly frustrating cause my sis and I had an ongoing bet of who could reach town hall 10 first. Also, in the early game, it’s sooooo hard to wait for gold and elixir mines to accumulate a decent amount. I’ve been addicted and now that I’m a beginner again, it’s really annoying to wait for gold and elixir to come through. Overall, this is great and the gold and elixir mines are a very minor problem. I love this game and if ur a kid trying to convince ur parent to get this game, lemme tell u parent. No ads. No explicit chat. Perfectly perfect. Studies show that clash of clans effect kid’s behavior, but in a good way, as in there are subtle psychological parts of the game that causes kids to more frequently pay attention in class and improve grades. This game is 100% secure and I can’t stress this enough, COMPLETELY AND UTTERLY SAFE! , , P.S this game also encourages kids to interact with more people in their age group. Plus, this game is fun for grown ups too! ### Analysis: categories: (Game-play, Game-play, Overall, Safety, Safety, Social impact) aspects: (Difficulty, Time, Overall, Security, Psychological impact, Age group mingling) sentiments: (positive, negative, positive, positive, positive, positive) )))

Amazing, besides what the other reviews say!!

This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :)

Delivery, Delivery, App, App, Company

Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service

Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive

Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive

### USER: Amazing, besides what the other reviews say!!: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### ASSISTANT: Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: Delivery, Delivery, App, App, Company, aspects: Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service, sentiments: Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: (Delivery, Delivery, App, App, Company) aspects: (Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service) sentiments: (Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive) )))

Status and new update

I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding

Status, Status

Picture quality, Update

negative, negative

Status - Picture quality - negative, Status - Update - negative

### USER: Status and new update: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### ASSISTANT: Status - Picture quality - negative, Status - Update - negative )))

### Review: title: Status and new update, content: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### Analysis: categories: Status, Status, aspects: Picture quality, Update, sentiments: negative, negative )))

### Review: title: Status and new update, content: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### Analysis: categories: (Status, Status) aspects: (Picture quality, Update) sentiments: (negative, negative) )))

Extremely Frustrating

Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff.

Billing, Customer Service, Customer Service, Notifications, Functionality

Charges, Phone support, Responsiveness, Frequency, Errors

negative, negative, negative, negative, negative

Billing - Charges - negative, Customer Service - Phone support - negative, Customer Service - Responsiveness - negative, Notifications - Frequency - negative, Functionality - Errors - negative

### USER: Extremely Frustrating: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### ASSISTANT: Billing - Charges - negative, Customer Service - Phone support - negative, Customer Service - Responsiveness - negative, Notifications - Frequency - negative, Functionality - Errors - negative )))

### Review: title: Extremely Frustrating, content: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### Analysis: categories: Billing, Customer Service, Customer Service, Notifications, Functionality, aspects: Charges, Phone support, Responsiveness, Frequency, Errors, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Extremely Frustrating, content: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### Analysis: categories: (Billing, Customer Service, Customer Service, Notifications, Functionality) aspects: (Charges, Phone support, Responsiveness, Frequency, Errors) sentiments: (negative, negative, negative, negative, negative) )))

So frustrating!!

This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things.

App, App, App, App, App

Functionality, Design, Search, Responsiveness, Developer Responsiveness

Negative, Negative, Negative, Negative, Negative

App - Functionality - Negative, App - Design - Negative, App - Search - Negative, App - Responsiveness - Negative, App - Developer Responsiveness - Negative

### USER: So frustrating!!: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### ASSISTANT: App - Functionality - Negative, App - Design - Negative, App - Search - Negative, App - Responsiveness - Negative, App - Developer Responsiveness - Negative )))

### Review: title: So frustrating!!, content: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### Analysis: categories: App, App, App, App, App, aspects: Functionality, Design, Search, Responsiveness, Developer Responsiveness, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: So frustrating!!, content: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### Analysis: categories: (App, App, App, App, App) aspects: (Functionality, Design, Search, Responsiveness, Developer Responsiveness) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Italian

Oh my goodness this is my first time to log onto Babel let me tell you there’s no instructions no introduction it’s just go when they ask you questions you don’t know how to log down because the answers are at the bottom of the page if you don’t know how to spell they don’t tell you to click the button to see how it’s pronounced if you want to go back and review your lesson and you’re not allowed to go back and review but it’s OK it’s not history as you go along you start to make sense of their questions like hint I didn’t know that the words were all scrambled like a game and you have to try to make use of the scrambled words to pronounce the right word anyway it’s a learning curve right like learning a new language it’s learning a whole new app I’m just hoping I can repeat it because it goes so fast that I won’t remember it in the three hours that I’ve spent on it already so hopefully I can go back and start the class all over before my trip in six months

App, App, App

Instructions, User Interface, Functionality

Negative, Negative, Negative

App - Instructions - Negative, App - User Interface - Negative, App - Functionality - Negative

### USER: Italian: Oh my goodness this is my first time to log onto Babel let me tell you there’s no instructions no introduction it’s just go when they ask you questions you don’t know how to log down because the answers are at the bottom of the page if you don’t know how to spell they don’t tell you to click the button to see how it’s pronounced if you want to go back and review your lesson and you’re not allowed to go back and review but it’s OK it’s not history as you go along you start to make sense of their questions like hint I didn’t know that the words were all scrambled like a game and you have to try to make use of the scrambled words to pronounce the right word anyway it’s a learning curve right like learning a new language it’s learning a whole new app I’m just hoping I can repeat it because it goes so fast that I won’t remember it in the three hours that I’ve spent on it already so hopefully I can go back and start the class all over before my trip in six months ### ASSISTANT: App - Instructions - Negative, App - User Interface - Negative, App - Functionality - Negative )))

### Review: title: Italian, content: Oh my goodness this is my first time to log onto Babel let me tell you there’s no instructions no introduction it’s just go when they ask you questions you don’t know how to log down because the answers are at the bottom of the page if you don’t know how to spell they don’t tell you to click the button to see how it’s pronounced if you want to go back and review your lesson and you’re not allowed to go back and review but it’s OK it’s not history as you go along you start to make sense of their questions like hint I didn’t know that the words were all scrambled like a game and you have to try to make use of the scrambled words to pronounce the right word anyway it’s a learning curve right like learning a new language it’s learning a whole new app I’m just hoping I can repeat it because it goes so fast that I won’t remember it in the three hours that I’ve spent on it already so hopefully I can go back and start the class all over before my trip in six months ### Analysis: categories: App, App, App, aspects: Instructions, User Interface, Functionality, sentiments: Negative, Negative, Negative )))

### Review: title: Italian, content: Oh my goodness this is my first time to log onto Babel let me tell you there’s no instructions no introduction it’s just go when they ask you questions you don’t know how to log down because the answers are at the bottom of the page if you don’t know how to spell they don’t tell you to click the button to see how it’s pronounced if you want to go back and review your lesson and you’re not allowed to go back and review but it’s OK it’s not history as you go along you start to make sense of their questions like hint I didn’t know that the words were all scrambled like a game and you have to try to make use of the scrambled words to pronounce the right word anyway it’s a learning curve right like learning a new language it’s learning a whole new app I’m just hoping I can repeat it because it goes so fast that I won’t remember it in the three hours that I’ve spent on it already so hopefully I can go back and start the class all over before my trip in six months ### Analysis: categories: (App, App, App) aspects: (Instructions, User Interface, Functionality) sentiments: (Negative, Negative, Negative) )))

Shut it tru trukkus

If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen.

Delivery

Service

negative

Delivery - Service - negative

### USER: Shut it tru trukkus: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### ASSISTANT: Delivery - Service - negative )))

### Review: title: Shut it tru trukkus, content: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### Analysis: categories: Delivery, aspects: Service, sentiments: negative )))

### Review: title: Shut it tru trukkus, content: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### Analysis: categories: (Delivery) aspects: (Service) sentiments: (negative) )))

Contacts don’t synchronize

Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service.

Messaging

Synchronization

negative

Messaging - Synchronization - negative

### USER: Contacts don’t synchronize: Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### ASSISTANT: Messaging - Synchronization - negative )))

### Review: title: Contacts don’t synchronize, content: Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### Analysis: categories: Messaging, aspects: Synchronization, sentiments: negative )))

### Review: title: Contacts don’t synchronize, content: Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### Analysis: categories: (Messaging) aspects: (Synchronization) sentiments: (negative) )))

Instagram helped make my career

I don’t know where this review is going to And who’s going to be reading it but it said if I wanted to write a review and I never write a review for anything. But I must say Instagram Revolutionized my life. Obviously it was me that did most of the work but the networking which clearly be significantly different if it wasn’t for social media platform like Instagram. I do tattoos for a living and all of my clientele comes from people who email me after seeing my page of Instagram . People from all mover the world get to see my work and know who I am . Instagram came out when I started tattooing and what a blessing that was .I've been able to network with other artists and announce to public when I’d be in different states doing a guest appearance at other shops . It’s important not to get obsessed with your like and followers but they should also keep you motivated to keep leveling up in whatever your presenting on Instagram . But anyway I just wanted to say a few years ago I decided to turn everything around in my life and when it came to getting into the tattoo industry Instagram had a huge impact on how I network my craft .

Social Media

Networking

Positive

Career - Networking - positive

### USER: Instagram helped make my career: I don’t know where this review is going to And who’s going to be reading it but it said if I wanted to write a review and I never write a review for anything. But I must say Instagram Revolutionized my life. Obviously it was me that did most of the work but the networking which clearly be significantly different if it wasn’t for social media platform like Instagram. I do tattoos for a living and all of my clientele comes from people who email me after seeing my page of Instagram . People from all mover the world get to see my work and know who I am . Instagram came out when I started tattooing and what a blessing that was .I've been able to network with other artists and announce to public when I’d be in different states doing a guest appearance at other shops . It’s important not to get obsessed with your like and followers but they should also keep you motivated to keep leveling up in whatever your presenting on Instagram . But anyway I just wanted to say a few years ago I decided to turn everything around in my life and when it came to getting into the tattoo industry Instagram had a huge impact on how I network my craft . ### ASSISTANT: Career - Networking - positive )))

### Review: title: Instagram helped make my career, content: I don’t know where this review is going to And who’s going to be reading it but it said if I wanted to write a review and I never write a review for anything. But I must say Instagram Revolutionized my life. Obviously it was me that did most of the work but the networking which clearly be significantly different if it wasn’t for social media platform like Instagram. I do tattoos for a living and all of my clientele comes from people who email me after seeing my page of Instagram . People from all mover the world get to see my work and know who I am . Instagram came out when I started tattooing and what a blessing that was .I've been able to network with other artists and announce to public when I’d be in different states doing a guest appearance at other shops . It’s important not to get obsessed with your like and followers but they should also keep you motivated to keep leveling up in whatever your presenting on Instagram . But anyway I just wanted to say a few years ago I decided to turn everything around in my life and when it came to getting into the tattoo industry Instagram had a huge impact on how I network my craft . ### Analysis: categories: Social Media, aspects: Networking, sentiments: Positive )))

### Review: title: Instagram helped make my career, content: I don’t know where this review is going to And who’s going to be reading it but it said if I wanted to write a review and I never write a review for anything. But I must say Instagram Revolutionized my life. Obviously it was me that did most of the work but the networking which clearly be significantly different if it wasn’t for social media platform like Instagram. I do tattoos for a living and all of my clientele comes from people who email me after seeing my page of Instagram . People from all mover the world get to see my work and know who I am . Instagram came out when I started tattooing and what a blessing that was .I've been able to network with other artists and announce to public when I’d be in different states doing a guest appearance at other shops . It’s important not to get obsessed with your like and followers but they should also keep you motivated to keep leveling up in whatever your presenting on Instagram . But anyway I just wanted to say a few years ago I decided to turn everything around in my life and when it came to getting into the tattoo industry Instagram had a huge impact on how I network my craft . ### Analysis: categories: (Social Media) aspects: (Networking) sentiments: (Positive) )))

Incredibly buggy

App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad.

App, App

Functionality, Convenience

Negative, Negative

App - Functionality - Negative, App - Convenience - Negative

### USER: Incredibly buggy: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### ASSISTANT: App - Functionality - Negative, App - Convenience - Negative )))

### Review: title: Incredibly buggy, content: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### Analysis: categories: App, App, aspects: Functionality, Convenience, sentiments: Negative, Negative )))

### Review: title: Incredibly buggy, content: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### Analysis: categories: (App, App) aspects: (Functionality, Convenience) sentiments: (Negative, Negative) )))

Kinda regret my purchase 😕

This language learning program is ok but not great in my opinion. I was going to purchase a year subscription in either Babbel or Duolingo. I watched some reviews and it seemed Babbel was the preferred choice. This is not my experience now that I’ve had time to use it. Whenever I have time to study I always reach for Duolingo first. I find Babbel very boring with little reward. Too many grammar lessons too soon when what you want is to start getting conversational asap. Duolingo takes that approach and you really feel as if you’re making progress. It’s also fun. Which Babbel is not. I also remember what I learn on Duolingo better than with Babbel. I honestly wish I could get my money back and get a Duolingo subscription. So I’m stuck with the free version of Duolingo or I cave in and also buy a subscription for that too. Not impressed at all with Babbel and I’m not recommending it to anyone.

Language Learning, Language Learning, Language Learning, Language Learning, Language Learning

Content, Gamification, Subscription, Progress, Subscription

Negative, Negative, Negative, Positive, Negative

Language Learning - Content - Negative, Language Learning - Gamification - Negative, Language Learning - Subscription - Negative, Language Learning - Progress - Positive, Language Learning - Subscription - Negative

### USER: Kinda regret my purchase 😕: This language learning program is ok but not great in my opinion. I was going to purchase a year subscription in either Babbel or Duolingo. I watched some reviews and it seemed Babbel was the preferred choice. This is not my experience now that I’ve had time to use it. Whenever I have time to study I always reach for Duolingo first. I find Babbel very boring with little reward. Too many grammar lessons too soon when what you want is to start getting conversational asap. Duolingo takes that approach and you really feel as if you’re making progress. It’s also fun. Which Babbel is not. I also remember what I learn on Duolingo better than with Babbel. I honestly wish I could get my money back and get a Duolingo subscription. So I’m stuck with the free version of Duolingo or I cave in and also buy a subscription for that too. Not impressed at all with Babbel and I’m not recommending it to anyone. ### ASSISTANT: Language Learning - Content - Negative, Language Learning - Gamification - Negative, Language Learning - Subscription - Negative, Language Learning - Progress - Positive, Language Learning - Subscription - Negative )))

### Review: title: Kinda regret my purchase 😕, content: This language learning program is ok but not great in my opinion. I was going to purchase a year subscription in either Babbel or Duolingo. I watched some reviews and it seemed Babbel was the preferred choice. This is not my experience now that I’ve had time to use it. Whenever I have time to study I always reach for Duolingo first. I find Babbel very boring with little reward. Too many grammar lessons too soon when what you want is to start getting conversational asap. Duolingo takes that approach and you really feel as if you’re making progress. It’s also fun. Which Babbel is not. I also remember what I learn on Duolingo better than with Babbel. I honestly wish I could get my money back and get a Duolingo subscription. So I’m stuck with the free version of Duolingo or I cave in and also buy a subscription for that too. Not impressed at all with Babbel and I’m not recommending it to anyone. ### Analysis: categories: Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, aspects: Content, Gamification, Subscription, Progress, Subscription, sentiments: Negative, Negative, Negative, Positive, Negative )))

### Review: title: Kinda regret my purchase 😕, content: This language learning program is ok but not great in my opinion. I was going to purchase a year subscription in either Babbel or Duolingo. I watched some reviews and it seemed Babbel was the preferred choice. This is not my experience now that I’ve had time to use it. Whenever I have time to study I always reach for Duolingo first. I find Babbel very boring with little reward. Too many grammar lessons too soon when what you want is to start getting conversational asap. Duolingo takes that approach and you really feel as if you’re making progress. It’s also fun. Which Babbel is not. I also remember what I learn on Duolingo better than with Babbel. I honestly wish I could get my money back and get a Duolingo subscription. So I’m stuck with the free version of Duolingo or I cave in and also buy a subscription for that too. Not impressed at all with Babbel and I’m not recommending it to anyone. ### Analysis: categories: (Language Learning, Language Learning, Language Learning, Language Learning, Language Learning) aspects: (Content, Gamification, Subscription, Progress, Subscription) sentiments: (Negative, Negative, Negative, Positive, Negative) )))

Instagram updates/algorithm

Instagram is a good app and all, yeah, but with all these updates, some of them are just stupid! Now when you go to a hashtag, it only shows top posts or recent top posts, this makes it harder for small creators or artists to get likes or views. I’m a small Instagram account, and getting likes and views is super hard for me since Instagram usually just chooses what they show us, just top reels or reels that have 1000+ likes. I haven’t seen any reels that have under 1000 likes, and I believe it’s really unfair for small content creators like artists, most artists on Instagram get hardly any likes because of the Instagram update and algorithm. It makes me mad that small artists go through hours and hours of drawing and get no likes, same with small editors or just any small account, it’s like it’s impossible to get followers unless you use the Instagram algorithm, and that’s still hard to do. It’s like the Instagram algorithm just changes every second and it’s like it’s impossible for us small accounts to get the attention we deserve! I hope Instagram gets better, Im just hoping this ends soon and all creators, specifically including small ones, get equal attention and that they make it easier for us small creators to get followers and likes.

App

Algorithm

Negative

App - Algorithm - Negative

### USER: Instagram updates/algorithm: Instagram is a good app and all, yeah, but with all these updates, some of them are just stupid! Now when you go to a hashtag, it only shows top posts or recent top posts, this makes it harder for small creators or artists to get likes or views. I’m a small Instagram account, and getting likes and views is super hard for me since Instagram usually just chooses what they show us, just top reels or reels that have 1000+ likes. I haven’t seen any reels that have under 1000 likes, and I believe it’s really unfair for small content creators like artists, most artists on Instagram get hardly any likes because of the Instagram update and algorithm. It makes me mad that small artists go through hours and hours of drawing and get no likes, same with small editors or just any small account, it’s like it’s impossible to get followers unless you use the Instagram algorithm, and that’s still hard to do. It’s like the Instagram algorithm just changes every second and it’s like it’s impossible for us small accounts to get the attention we deserve! I hope Instagram gets better, Im just hoping this ends soon and all creators, specifically including small ones, get equal attention and that they make it easier for us small creators to get followers and likes. ### ASSISTANT: App - Algorithm - Negative )))

### Review: title: Instagram updates/algorithm, content: Instagram is a good app and all, yeah, but with all these updates, some of them are just stupid! Now when you go to a hashtag, it only shows top posts or recent top posts, this makes it harder for small creators or artists to get likes or views. I’m a small Instagram account, and getting likes and views is super hard for me since Instagram usually just chooses what they show us, just top reels or reels that have 1000+ likes. I haven’t seen any reels that have under 1000 likes, and I believe it’s really unfair for small content creators like artists, most artists on Instagram get hardly any likes because of the Instagram update and algorithm. It makes me mad that small artists go through hours and hours of drawing and get no likes, same with small editors or just any small account, it’s like it’s impossible to get followers unless you use the Instagram algorithm, and that’s still hard to do. It’s like the Instagram algorithm just changes every second and it’s like it’s impossible for us small accounts to get the attention we deserve! I hope Instagram gets better, Im just hoping this ends soon and all creators, specifically including small ones, get equal attention and that they make it easier for us small creators to get followers and likes. ### Analysis: categories: App, aspects: Algorithm, sentiments: Negative )))

### Review: title: Instagram updates/algorithm, content: Instagram is a good app and all, yeah, but with all these updates, some of them are just stupid! Now when you go to a hashtag, it only shows top posts or recent top posts, this makes it harder for small creators or artists to get likes or views. I’m a small Instagram account, and getting likes and views is super hard for me since Instagram usually just chooses what they show us, just top reels or reels that have 1000+ likes. I haven’t seen any reels that have under 1000 likes, and I believe it’s really unfair for small content creators like artists, most artists on Instagram get hardly any likes because of the Instagram update and algorithm. It makes me mad that small artists go through hours and hours of drawing and get no likes, same with small editors or just any small account, it’s like it’s impossible to get followers unless you use the Instagram algorithm, and that’s still hard to do. It’s like the Instagram algorithm just changes every second and it’s like it’s impossible for us small accounts to get the attention we deserve! I hope Instagram gets better, Im just hoping this ends soon and all creators, specifically including small ones, get equal attention and that they make it easier for us small creators to get followers and likes. ### Analysis: categories: (App) aspects: (Algorithm) sentiments: (Negative) )))

It’s nice BUT...

I love Babbel it has worked well and tracked my progress well, I like that it stays organized. I have been using it for a few months and there are/were 2 problems I came across that were obnoxious to try and fix. The first one was that when I upgraded to premium only a few days later it asked me to buy premium again, this is concerning because premium can be expensive and you wonder “Where did my money go????”. The second one that I am currently trying to work through is it logged me out randomly completely out of nowhere! Last time I used Babbel was 3 days ago. It’s very common for apps to log you out if you haven’t use them in a long time, however this was not the case AND it’s very upsetting because I made a lot of progress.

App, App, App, App, App, App, App

Premium, Premium, Organization, Progress Tracking, Bug, Bug, Bug

Negative, Negative, Positive, Positive, Negative, Negative, Negative

App - Premium - Negative, App - Premium - Negative, App - Organization - Positive, App - Progress Tracking - Positive, App - Bug - Negative, App - Bug - Negative, App - Bug - Negative

### USER: It’s nice BUT...: I love Babbel it has worked well and tracked my progress well, I like that it stays organized. I have been using it for a few months and there are/were 2 problems I came across that were obnoxious to try and fix. The first one was that when I upgraded to premium only a few days later it asked me to buy premium again, this is concerning because premium can be expensive and you wonder “Where did my money go????”. The second one that I am currently trying to work through is it logged me out randomly completely out of nowhere! Last time I used Babbel was 3 days ago. It’s very common for apps to log you out if you haven’t use them in a long time, however this was not the case AND it’s very upsetting because I made a lot of progress. ### ASSISTANT: App - Premium - Negative, App - Premium - Negative, App - Organization - Positive, App - Progress Tracking - Positive, App - Bug - Negative, App - Bug - Negative, App - Bug - Negative )))

### Review: title: It’s nice BUT..., content: I love Babbel it has worked well and tracked my progress well, I like that it stays organized. I have been using it for a few months and there are/were 2 problems I came across that were obnoxious to try and fix. The first one was that when I upgraded to premium only a few days later it asked me to buy premium again, this is concerning because premium can be expensive and you wonder “Where did my money go????”. The second one that I am currently trying to work through is it logged me out randomly completely out of nowhere! Last time I used Babbel was 3 days ago. It’s very common for apps to log you out if you haven’t use them in a long time, however this was not the case AND it’s very upsetting because I made a lot of progress. ### Analysis: categories: App, App, App, App, App, App, App, aspects: Premium, Premium, Organization, Progress Tracking, Bug, Bug, Bug, sentiments: Negative, Negative, Positive, Positive, Negative, Negative, Negative )))

### Review: title: It’s nice BUT..., content: I love Babbel it has worked well and tracked my progress well, I like that it stays organized. I have been using it for a few months and there are/were 2 problems I came across that were obnoxious to try and fix. The first one was that when I upgraded to premium only a few days later it asked me to buy premium again, this is concerning because premium can be expensive and you wonder “Where did my money go????”. The second one that I am currently trying to work through is it logged me out randomly completely out of nowhere! Last time I used Babbel was 3 days ago. It’s very common for apps to log you out if you haven’t use them in a long time, however this was not the case AND it’s very upsetting because I made a lot of progress. ### Analysis: categories: (App, App, App, App, App, App, App) aspects: (Premium, Premium, Organization, Progress Tracking, Bug, Bug, Bug) sentiments: (Negative, Negative, Positive, Positive, Negative, Negative, Negative) )))

Wow... This is GREAT!

I don’t typically leave reviews. I use to play this game alone time ago and got to townhall 8. I lost all my progress because my device was broken and i didnt have the game backed up. I got back into it 6 months ago and I absolutely love it! All the new changes is what brought me back! It is so much fun! I use to feel like i had to spend money to get anywhere but now there are so many cool perks to speed things up and with the builder hall on the side you always have something to do! I pay for the season pass and the $4.99 a month is soooo worth it! It speeds things up so fast and you get so many perks! I dont like spending money on apps but this is %100 acceptable and worth it! I feel like before all this new stuff clash was kind of dying out and then boom!!! Blew my mind. This game is definitely going to be around alooong time if not forever! If you dont know if you should get back into it because your returning or a new player, do it! Its not too late! Once you get started you will have a blast! And I recommend getting in a clan or starting one! It also enhances the experience with so many perks and extra troops! This game is putting my iphone xs max to good use! LOOOVE IT!!! Cant say it enough..

Gameplay, Gameplay, Price, Gameplay

New changes, Builder base, Season pass, Clan

positive, positive, positive, positive

Gameplay - New changes - positive, Gameplay - Builder base - positive, Price - Season pass - positive, Gameplay - Clan - positive

### USER: Wow... This is GREAT!: I don’t typically leave reviews. I use to play this game alone time ago and got to townhall 8. I lost all my progress because my device was broken and i didnt have the game backed up. I got back into it 6 months ago and I absolutely love it! All the new changes is what brought me back! It is so much fun! I use to feel like i had to spend money to get anywhere but now there are so many cool perks to speed things up and with the builder hall on the side you always have something to do! I pay for the season pass and the $4.99 a month is soooo worth it! It speeds things up so fast and you get so many perks! I dont like spending money on apps but this is %100 acceptable and worth it! I feel like before all this new stuff clash was kind of dying out and then boom!!! Blew my mind. This game is definitely going to be around alooong time if not forever! If you dont know if you should get back into it because your returning or a new player, do it! Its not too late! Once you get started you will have a blast! And I recommend getting in a clan or starting one! It also enhances the experience with so many perks and extra troops! This game is putting my iphone xs max to good use! LOOOVE IT!!! Cant say it enough.. ### ASSISTANT: Gameplay - New changes - positive, Gameplay - Builder base - positive, Price - Season pass - positive, Gameplay - Clan - positive )))

### Review: title: Wow... This is GREAT!, content: I don’t typically leave reviews. I use to play this game alone time ago and got to townhall 8. I lost all my progress because my device was broken and i didnt have the game backed up. I got back into it 6 months ago and I absolutely love it! All the new changes is what brought me back! It is so much fun! I use to feel like i had to spend money to get anywhere but now there are so many cool perks to speed things up and with the builder hall on the side you always have something to do! I pay for the season pass and the $4.99 a month is soooo worth it! It speeds things up so fast and you get so many perks! I dont like spending money on apps but this is %100 acceptable and worth it! I feel like before all this new stuff clash was kind of dying out and then boom!!! Blew my mind. This game is definitely going to be around alooong time if not forever! If you dont know if you should get back into it because your returning or a new player, do it! Its not too late! Once you get started you will have a blast! And I recommend getting in a clan or starting one! It also enhances the experience with so many perks and extra troops! This game is putting my iphone xs max to good use! LOOOVE IT!!! Cant say it enough.. ### Analysis: categories: Gameplay, Gameplay, Price, Gameplay, aspects: New changes, Builder base, Season pass, Clan, sentiments: positive, positive, positive, positive )))

### Review: title: Wow... This is GREAT!, content: I don’t typically leave reviews. I use to play this game alone time ago and got to townhall 8. I lost all my progress because my device was broken and i didnt have the game backed up. I got back into it 6 months ago and I absolutely love it! All the new changes is what brought me back! It is so much fun! I use to feel like i had to spend money to get anywhere but now there are so many cool perks to speed things up and with the builder hall on the side you always have something to do! I pay for the season pass and the $4.99 a month is soooo worth it! It speeds things up so fast and you get so many perks! I dont like spending money on apps but this is %100 acceptable and worth it! I feel like before all this new stuff clash was kind of dying out and then boom!!! Blew my mind. This game is definitely going to be around alooong time if not forever! If you dont know if you should get back into it because your returning or a new player, do it! Its not too late! Once you get started you will have a blast! And I recommend getting in a clan or starting one! It also enhances the experience with so many perks and extra troops! This game is putting my iphone xs max to good use! LOOOVE IT!!! Cant say it enough.. ### Analysis: categories: (Gameplay, Gameplay, Price, Gameplay) aspects: (New changes, Builder base, Season pass, Clan) sentiments: (positive, positive, positive, positive) )))

Incredibly frustrating scheduling interface, no way to contact providers

There is no option to contact your provider if something comes up and you need to reschedule. The scheduling portion offers times and dates that aren’t actually available, and you have to wait til the provider responds with the fact that they aren’t available to pick a new date. In this case, it took me a WEEK to schedule an appointment, and by the time the provider and I finally figured something out I couldn’t get care for another two weeks. , , This is more on the provider, but I got no-showed twice in a row, which is horrendously unprofessional and additionally aggravating in that I cleared my schedule for the appointments. I wonder if the provider would have been able to let me know they weren’t going to make it if we could communicate via phone or email…, , I only rated it 2 stars because no one reads 1 star reviews.

App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality

Scheduling, Scheduling, Scheduling, Provider Communication, Provider No-Shows, Provider No-Shows

negative, negative, negative, negative, negative, negative

App Functionality - Scheduling - negative, App Functionality - Scheduling - negative, App Functionality - Scheduling - negative, App Functionality - Provider Communication - negative, App Functionality - Provider No-Shows - negative, App Functionality - Provider No-Shows - negative

### USER: Incredibly frustrating scheduling interface, no way to contact providers: There is no option to contact your provider if something comes up and you need to reschedule. The scheduling portion offers times and dates that aren’t actually available, and you have to wait til the provider responds with the fact that they aren’t available to pick a new date. In this case, it took me a WEEK to schedule an appointment, and by the time the provider and I finally figured something out I couldn’t get care for another two weeks. , , This is more on the provider, but I got no-showed twice in a row, which is horrendously unprofessional and additionally aggravating in that I cleared my schedule for the appointments. I wonder if the provider would have been able to let me know they weren’t going to make it if we could communicate via phone or email…, , I only rated it 2 stars because no one reads 1 star reviews. ### ASSISTANT: App Functionality - Scheduling - negative, App Functionality - Scheduling - negative, App Functionality - Scheduling - negative, App Functionality - Provider Communication - negative, App Functionality - Provider No-Shows - negative, App Functionality - Provider No-Shows - negative )))

### Review: title: Incredibly frustrating scheduling interface, no way to contact providers, content: There is no option to contact your provider if something comes up and you need to reschedule. The scheduling portion offers times and dates that aren’t actually available, and you have to wait til the provider responds with the fact that they aren’t available to pick a new date. In this case, it took me a WEEK to schedule an appointment, and by the time the provider and I finally figured something out I couldn’t get care for another two weeks. , , This is more on the provider, but I got no-showed twice in a row, which is horrendously unprofessional and additionally aggravating in that I cleared my schedule for the appointments. I wonder if the provider would have been able to let me know they weren’t going to make it if we could communicate via phone or email…, , I only rated it 2 stars because no one reads 1 star reviews. ### Analysis: categories: App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, aspects: Scheduling, Scheduling, Scheduling, Provider Communication, Provider No-Shows, Provider No-Shows, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: Incredibly frustrating scheduling interface, no way to contact providers, content: There is no option to contact your provider if something comes up and you need to reschedule. The scheduling portion offers times and dates that aren’t actually available, and you have to wait til the provider responds with the fact that they aren’t available to pick a new date. In this case, it took me a WEEK to schedule an appointment, and by the time the provider and I finally figured something out I couldn’t get care for another two weeks. , , This is more on the provider, but I got no-showed twice in a row, which is horrendously unprofessional and additionally aggravating in that I cleared my schedule for the appointments. I wonder if the provider would have been able to let me know they weren’t going to make it if we could communicate via phone or email…, , I only rated it 2 stars because no one reads 1 star reviews. ### Analysis: categories: (App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality) aspects: (Scheduling, Scheduling, Scheduling, Provider Communication, Provider No-Shows, Provider No-Shows) sentiments: (negative, negative, negative, negative, negative, negative) )))

Great customer service

We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion!

Customer service, Customer service, Customer service, App

Helpfulness, Personable, Knowledgebase, Utility

positive, positive, positive, positive

Customer service - Helpfulness - positive, Customer service - Personable - positive, Customer service - Knowledgebase - positive, App - Utility - positive

### USER: Great customer service: We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion! ### ASSISTANT: Customer service - Helpfulness - positive, Customer service - Personable - positive, Customer service - Knowledgebase - positive, App - Utility - positive )))

### Review: title: Great customer service, content: We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion! ### Analysis: categories: Customer service, Customer service, Customer service, App, aspects: Helpfulness, Personable, Knowledgebase, Utility, sentiments: positive, positive, positive, positive )))

### Review: title: Great customer service, content: We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion! ### Analysis: categories: (Customer service, Customer service, Customer service, App) aspects: (Helpfulness, Personable, Knowledgebase, Utility) sentiments: (positive, positive, positive, positive) )))

An aggravating problem

I love this game more than anything honestly it is a great way to spend some free time of my own and I’ve worked on it a lot since I was a kid, and I hate to say anything bad about the game because I enjoy it so much. However, I have played so many matches and attacks that have ruined the experience. Not me losing but half way through an attack or even at the end of one I will see the Wifi symbol appear so I expect it to be my own fault, but I would already have at least 60-70% cleared on an attack and whenever I get back on to check if my attack went through it’ll show I had 0% done to the base causing me to lose trophies and me being in Titans 1 going for legends it’s kind of a drastic drop. I have even seen this symbol whilst I am running off of personal data having 3-4 bars, I can understand connection issues but if I clear more than half of a base I would like to come back to that half of the base being my least of work and not given a zero percent raid when it’s more than obvious I did more. It’s really just un-enjoyable seeing that kind of loss.

Network

Connectivity

Negative

Network - Connectivity - Negative

### USER: An aggravating problem: I love this game more than anything honestly it is a great way to spend some free time of my own and I’ve worked on it a lot since I was a kid, and I hate to say anything bad about the game because I enjoy it so much. However, I have played so many matches and attacks that have ruined the experience. Not me losing but half way through an attack or even at the end of one I will see the Wifi symbol appear so I expect it to be my own fault, but I would already have at least 60-70% cleared on an attack and whenever I get back on to check if my attack went through it’ll show I had 0% done to the base causing me to lose trophies and me being in Titans 1 going for legends it’s kind of a drastic drop. I have even seen this symbol whilst I am running off of personal data having 3-4 bars, I can understand connection issues but if I clear more than half of a base I would like to come back to that half of the base being my least of work and not given a zero percent raid when it’s more than obvious I did more. It’s really just un-enjoyable seeing that kind of loss. ### ASSISTANT: Network - Connectivity - Negative )))

### Review: title: An aggravating problem, content: I love this game more than anything honestly it is a great way to spend some free time of my own and I’ve worked on it a lot since I was a kid, and I hate to say anything bad about the game because I enjoy it so much. However, I have played so many matches and attacks that have ruined the experience. Not me losing but half way through an attack or even at the end of one I will see the Wifi symbol appear so I expect it to be my own fault, but I would already have at least 60-70% cleared on an attack and whenever I get back on to check if my attack went through it’ll show I had 0% done to the base causing me to lose trophies and me being in Titans 1 going for legends it’s kind of a drastic drop. I have even seen this symbol whilst I am running off of personal data having 3-4 bars, I can understand connection issues but if I clear more than half of a base I would like to come back to that half of the base being my least of work and not given a zero percent raid when it’s more than obvious I did more. It’s really just un-enjoyable seeing that kind of loss. ### Analysis: categories: Network, aspects: Connectivity, sentiments: Negative )))

### Review: title: An aggravating problem, content: I love this game more than anything honestly it is a great way to spend some free time of my own and I’ve worked on it a lot since I was a kid, and I hate to say anything bad about the game because I enjoy it so much. However, I have played so many matches and attacks that have ruined the experience. Not me losing but half way through an attack or even at the end of one I will see the Wifi symbol appear so I expect it to be my own fault, but I would already have at least 60-70% cleared on an attack and whenever I get back on to check if my attack went through it’ll show I had 0% done to the base causing me to lose trophies and me being in Titans 1 going for legends it’s kind of a drastic drop. I have even seen this symbol whilst I am running off of personal data having 3-4 bars, I can understand connection issues but if I clear more than half of a base I would like to come back to that half of the base being my least of work and not given a zero percent raid when it’s more than obvious I did more. It’s really just un-enjoyable seeing that kind of loss. ### Analysis: categories: (Network) aspects: (Connectivity) sentiments: (Negative) )))

Love Teladoc

I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app.

Doctor, Doctor, Doctor, App, App, App

Care, Communication, Knowledge, Convenience, Efficiency, Overall

positive, positive, positive, positive, positive, positive

Doctor - Care - positive, Doctor - Communication - positive, Doctor - Knowledge - positive, App - Convenience - positive, App - Efficiency - positive, App - Overall - positive

### USER: Love Teladoc: I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app. ### ASSISTANT: Doctor - Care - positive, Doctor - Communication - positive, Doctor - Knowledge - positive, App - Convenience - positive, App - Efficiency - positive, App - Overall - positive )))

### Review: title: Love Teladoc, content: I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app. ### Analysis: categories: Doctor, Doctor, Doctor, App, App, App, aspects: Care, Communication, Knowledge, Convenience, Efficiency, Overall, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Love Teladoc, content: I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app. ### Analysis: categories: (Doctor, Doctor, Doctor, App, App, App) aspects: (Care, Communication, Knowledge, Convenience, Efficiency, Overall) sentiments: (positive, positive, positive, positive, positive, positive) )))

Subscribe and save issues

I only have one complaint about the app: subscribe and save has issues on and off. When I go to subscribe and save page, it shows a summary of my deliveries that are coming up. If I choose to “view details” and cancel a subscription, it cancels the subscription and goes back to the summary of upcoming deliveries, so I have to click on “view details” again. This is something that was fixed recently, and now it went back to the old way… Very frustrating. I have to cancel subscriptions on my laptop until this is fixed.

Functionality

Subscribe and Save

negative

Functionality - Subscribe and Save - negative

### USER: Subscribe and save issues: I only have one complaint about the app: subscribe and save has issues on and off. When I go to subscribe and save page, it shows a summary of my deliveries that are coming up. If I choose to “view details” and cancel a subscription, it cancels the subscription and goes back to the summary of upcoming deliveries, so I have to click on “view details” again. This is something that was fixed recently, and now it went back to the old way… Very frustrating. I have to cancel subscriptions on my laptop until this is fixed. ### ASSISTANT: Functionality - Subscribe and Save - negative )))

### Review: title: Subscribe and save issues, content: I only have one complaint about the app: subscribe and save has issues on and off. When I go to subscribe and save page, it shows a summary of my deliveries that are coming up. If I choose to “view details” and cancel a subscription, it cancels the subscription and goes back to the summary of upcoming deliveries, so I have to click on “view details” again. This is something that was fixed recently, and now it went back to the old way… Very frustrating. I have to cancel subscriptions on my laptop until this is fixed. ### Analysis: categories: Functionality, aspects: Subscribe and Save, sentiments: negative )))

### Review: title: Subscribe and save issues, content: I only have one complaint about the app: subscribe and save has issues on and off. When I go to subscribe and save page, it shows a summary of my deliveries that are coming up. If I choose to “view details” and cancel a subscription, it cancels the subscription and goes back to the summary of upcoming deliveries, so I have to click on “view details” again. This is something that was fixed recently, and now it went back to the old way… Very frustrating. I have to cancel subscriptions on my laptop until this is fixed. ### Analysis: categories: (Functionality) aspects: (Subscribe and Save) sentiments: (negative) )))

One start so it can be read

Not sure if this is a problem of iPhone or WhatsApp but there’s an issue that is so annoying. When reading iPhone notifications if you found a WhatsApp notification it doesn’t show if it was a call or a message (if you have show preview disabled). If you click the notification and it was call, then a callback is immediately placed and you don’t want to do that. There should be a way to show you on the iPhone notification if that WhatsApp notification was a call or a message. Hope somebody can pay attention to this. Thanks, , Update. , Apparently after the latest update the problem is not present.

Messaging

Notification

Negative

Messaging - Notification - Negative

### USER: One start so it can be read: Not sure if this is a problem of iPhone or WhatsApp but there’s an issue that is so annoying. When reading iPhone notifications if you found a WhatsApp notification it doesn’t show if it was a call or a message (if you have show preview disabled). If you click the notification and it was call, then a callback is immediately placed and you don’t want to do that. There should be a way to show you on the iPhone notification if that WhatsApp notification was a call or a message. Hope somebody can pay attention to this. Thanks, , Update. , Apparently after the latest update the problem is not present. ### ASSISTANT: Messaging - Notification - Negative )))

### Review: title: One start so it can be read, content: Not sure if this is a problem of iPhone or WhatsApp but there’s an issue that is so annoying. When reading iPhone notifications if you found a WhatsApp notification it doesn’t show if it was a call or a message (if you have show preview disabled). If you click the notification and it was call, then a callback is immediately placed and you don’t want to do that. There should be a way to show you on the iPhone notification if that WhatsApp notification was a call or a message. Hope somebody can pay attention to this. Thanks, , Update. , Apparently after the latest update the problem is not present. ### Analysis: categories: Messaging, aspects: Notification, sentiments: Negative )))

### Review: title: One start so it can be read, content: Not sure if this is a problem of iPhone or WhatsApp but there’s an issue that is so annoying. When reading iPhone notifications if you found a WhatsApp notification it doesn’t show if it was a call or a message (if you have show preview disabled). If you click the notification and it was call, then a callback is immediately placed and you don’t want to do that. There should be a way to show you on the iPhone notification if that WhatsApp notification was a call or a message. Hope somebody can pay attention to this. Thanks, , Update. , Apparently after the latest update the problem is not present. ### Analysis: categories: (Messaging) aspects: (Notification) sentiments: (Negative) )))

Very hit or miss

It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate.

Service

Physician expertise

negative

Service - Physician expertise - negative

### USER: Very hit or miss: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### ASSISTANT: Service - Physician expertise - negative )))

### Review: title: Very hit or miss, content: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### Analysis: categories: Service, aspects: Physician expertise, sentiments: negative )))

### Review: title: Very hit or miss, content: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### Analysis: categories: (Service) aspects: (Physician expertise) sentiments: (negative) )))

This app definitely doesn’t deserve 4.8 stars.

I appreciate that this app is centered around photos, because I’m a photographer. However, the app is constantly and randomly blocking my actions so I can’t use it properly. This is especially frustrating because there seems to be no real Instagram Support that you can reach. You can report problems, but I’ve never had a response from Instagram when I report an issue. I appreciate and enjoy the app but I hate that I can’t use it half of the time for no reason at all. The constant and random blocking doesn’t just happen to me, it happens to my friends and family, too! Makes me want to delete the app altogether because I can’t use it most of the time anyway. And there are “independent fact checkers” on the app that label the truth as misinformation and then they censor posts entirely to block you from reading the information. Even if the information IS false, I should be able to read it and make that decision myself! I don’t need an “independent fact checker” to “research” (aka provide one article from a non-credible source) and think for me! I really wish there was any alternative. As soon as an alternative becomes available to me, I will definitely switch over because I’m fed up with the information-censoring and horrible “customer service” at Instagram.

App, Features, Support, Support, Moderation, Moderation, Freedom of Information

General, Blocking, Responsiveness, Quality, Removal, Censorship, Censorship

Negative, Negative, Negative, Negative, Negative, Negative, Negative

App - Customer service - negative, App - Information - negative, App - Censorship - negative, App - Features - positive

### USER: This app definitely doesn’t deserve 4.8 stars.: I appreciate that this app is centered around photos, because I’m a photographer. However, the app is constantly and randomly blocking my actions so I can’t use it properly. This is especially frustrating because there seems to be no real Instagram Support that you can reach. You can report problems, but I’ve never had a response from Instagram when I report an issue. I appreciate and enjoy the app but I hate that I can’t use it half of the time for no reason at all. The constant and random blocking doesn’t just happen to me, it happens to my friends and family, too! Makes me want to delete the app altogether because I can’t use it most of the time anyway. And there are “independent fact checkers” on the app that label the truth as misinformation and then they censor posts entirely to block you from reading the information. Even if the information IS false, I should be able to read it and make that decision myself! I don’t need an “independent fact checker” to “research” (aka provide one article from a non-credible source) and think for me! I really wish there was any alternative. As soon as an alternative becomes available to me, I will definitely switch over because I’m fed up with the information-censoring and horrible “customer service” at Instagram. ### ASSISTANT: App - Customer service - negative, App - Information - negative, App - Censorship - negative, App - Features - positive )))

### Review: title: This app definitely doesn’t deserve 4.8 stars., content: I appreciate that this app is centered around photos, because I’m a photographer. However, the app is constantly and randomly blocking my actions so I can’t use it properly. This is especially frustrating because there seems to be no real Instagram Support that you can reach. You can report problems, but I’ve never had a response from Instagram when I report an issue. I appreciate and enjoy the app but I hate that I can’t use it half of the time for no reason at all. The constant and random blocking doesn’t just happen to me, it happens to my friends and family, too! Makes me want to delete the app altogether because I can’t use it most of the time anyway. And there are “independent fact checkers” on the app that label the truth as misinformation and then they censor posts entirely to block you from reading the information. Even if the information IS false, I should be able to read it and make that decision myself! I don’t need an “independent fact checker” to “research” (aka provide one article from a non-credible source) and think for me! I really wish there was any alternative. As soon as an alternative becomes available to me, I will definitely switch over because I’m fed up with the information-censoring and horrible “customer service” at Instagram. ### Analysis: categories: App, Features, Support, Support, Moderation, Moderation, Freedom of Information, aspects: General, Blocking, Responsiveness, Quality, Removal, Censorship, Censorship, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: This app definitely doesn’t deserve 4.8 stars., content: I appreciate that this app is centered around photos, because I’m a photographer. However, the app is constantly and randomly blocking my actions so I can’t use it properly. This is especially frustrating because there seems to be no real Instagram Support that you can reach. You can report problems, but I’ve never had a response from Instagram when I report an issue. I appreciate and enjoy the app but I hate that I can’t use it half of the time for no reason at all. The constant and random blocking doesn’t just happen to me, it happens to my friends and family, too! Makes me want to delete the app altogether because I can’t use it most of the time anyway. And there are “independent fact checkers” on the app that label the truth as misinformation and then they censor posts entirely to block you from reading the information. Even if the information IS false, I should be able to read it and make that decision myself! I don’t need an “independent fact checker” to “research” (aka provide one article from a non-credible source) and think for me! I really wish there was any alternative. As soon as an alternative becomes available to me, I will definitely switch over because I’m fed up with the information-censoring and horrible “customer service” at Instagram. ### Analysis: categories: (App, Features, Support, Support, Moderation, Moderation, Freedom of Information) aspects: (General, Blocking, Responsiveness, Quality, Removal, Censorship, Censorship) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

It’s good but a bad flaw

I love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess

Gameplay, Gameplay, Account Management

Fun, Addiction, Account Recovery

Positive, Positive, Negative

Gameplay - Fun - Positive, Gameplay - Addiction - Positive, Account Management - Account Recovery - Negative

### USER: It’s good but a bad flaw: I love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess ### ASSISTANT: Gameplay - Fun - Positive, Gameplay - Addiction - Positive, Account Management - Account Recovery - Negative )))

### Review: title: It’s good but a bad flaw, content: I love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess ### Analysis: categories: Gameplay, Gameplay, Account Management, aspects: Fun, Addiction, Account Recovery, sentiments: Positive, Positive, Negative )))

### Review: title: It’s good but a bad flaw, content: I love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess ### Analysis: categories: (Gameplay, Gameplay, Account Management) aspects: (Fun, Addiction, Account Recovery) sentiments: (Positive, Positive, Negative) )))

Stay away, Horrible App and service.

Bad App (Technically) they make it hard to reach them but easy to book a visit and pay $$$, , The doctors are the worst ever, the cancel the visit in the last minute and you can't do anything, the staff are the worst they try to calm you with soft words but the don't help convey your message. , , My personal experience, doctors canceled my visit twice in the last minutes with no reasons nor apology. Last visit canceled the doctor suggested different time I tried to book that time but the app won't let me after sometime the app errored out saying the doctor doesn't have available time till 2 weeks from my last appointment. , , Good luck with complaining, they completely ignored my emails, I tried to call them they lied, finally I complained via the third party (Ethicspoint) but it has been more that 50 days and I didn't hear back. , , Since 50 days and after 2 visits (fully charged $$$) I can't get a report to submit it to my employer. I sent email to the doctor, the teladoc management and Ethicspoint and called many times. , , Stay away is my advice you will never get help nor enjoy the poorly designed and maintained App and good luck with complaining after they get paid.

App, App, App, Doctor, Doctor, Staff, Staff

Service, Design, Maintainence, Service, Punctuality, Attitude, Helpfulness

negative, negative, negative, negative, negative, negative, negative

App - Service - negative, App - Design - negative, App - Maintainence - negative, Doctor - Service - negative, Doctor - Punctuality - negative, Staff - Attitude - negative, Staff - Helpfulness - negative

### USER: Stay away, Horrible App and service.: Bad App (Technically) they make it hard to reach them but easy to book a visit and pay $$$, , The doctors are the worst ever, the cancel the visit in the last minute and you can't do anything, the staff are the worst they try to calm you with soft words but the don't help convey your message. , , My personal experience, doctors canceled my visit twice in the last minutes with no reasons nor apology. Last visit canceled the doctor suggested different time I tried to book that time but the app won't let me after sometime the app errored out saying the doctor doesn't have available time till 2 weeks from my last appointment. , , Good luck with complaining, they completely ignored my emails, I tried to call them they lied, finally I complained via the third party (Ethicspoint) but it has been more that 50 days and I didn't hear back. , , Since 50 days and after 2 visits (fully charged $$$) I can't get a report to submit it to my employer. I sent email to the doctor, the teladoc management and Ethicspoint and called many times. , , Stay away is my advice you will never get help nor enjoy the poorly designed and maintained App and good luck with complaining after they get paid. ### ASSISTANT: App - Service - negative, App - Design - negative, App - Maintainence - negative, Doctor - Service - negative, Doctor - Punctuality - negative, Staff - Attitude - negative, Staff - Helpfulness - negative )))

### Review: title: Stay away, Horrible App and service., content: Bad App (Technically) they make it hard to reach them but easy to book a visit and pay $$$, , The doctors are the worst ever, the cancel the visit in the last minute and you can't do anything, the staff are the worst they try to calm you with soft words but the don't help convey your message. , , My personal experience, doctors canceled my visit twice in the last minutes with no reasons nor apology. Last visit canceled the doctor suggested different time I tried to book that time but the app won't let me after sometime the app errored out saying the doctor doesn't have available time till 2 weeks from my last appointment. , , Good luck with complaining, they completely ignored my emails, I tried to call them they lied, finally I complained via the third party (Ethicspoint) but it has been more that 50 days and I didn't hear back. , , Since 50 days and after 2 visits (fully charged $$$) I can't get a report to submit it to my employer. I sent email to the doctor, the teladoc management and Ethicspoint and called many times. , , Stay away is my advice you will never get help nor enjoy the poorly designed and maintained App and good luck with complaining after they get paid. ### Analysis: categories: App, App, App, Doctor, Doctor, Staff, Staff, aspects: Service, Design, Maintainence, Service, Punctuality, Attitude, Helpfulness, sentiments: negative, negative, negative, negative, negative, negative, negative )))

### Review: title: Stay away, Horrible App and service., content: Bad App (Technically) they make it hard to reach them but easy to book a visit and pay $$$, , The doctors are the worst ever, the cancel the visit in the last minute and you can't do anything, the staff are the worst they try to calm you with soft words but the don't help convey your message. , , My personal experience, doctors canceled my visit twice in the last minutes with no reasons nor apology. Last visit canceled the doctor suggested different time I tried to book that time but the app won't let me after sometime the app errored out saying the doctor doesn't have available time till 2 weeks from my last appointment. , , Good luck with complaining, they completely ignored my emails, I tried to call them they lied, finally I complained via the third party (Ethicspoint) but it has been more that 50 days and I didn't hear back. , , Since 50 days and after 2 visits (fully charged $$$) I can't get a report to submit it to my employer. I sent email to the doctor, the teladoc management and Ethicspoint and called many times. , , Stay away is my advice you will never get help nor enjoy the poorly designed and maintained App and good luck with complaining after they get paid. ### Analysis: categories: (App, App, App, Doctor, Doctor, Staff, Staff) aspects: (Service, Design, Maintainence, Service, Punctuality, Attitude, Helpfulness) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))

Review of WhatsApp:

I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate.

Communication

Account

negative

Communication - Account - negative

### USER: Review of WhatsApp:: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### ASSISTANT: Communication - Account - negative )))

### Review: title: Review of WhatsApp:, content: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### Analysis: categories: Communication, aspects: Account, sentiments: negative )))

### Review: title: Review of WhatsApp:, content: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### Analysis: categories: (Communication) aspects: (Account) sentiments: (negative) )))

Clan castles don’t let out all their troops.

So in war attacks at the level I’m at tends to get frustrating when things don’t go according to plan. For one when I pull an opponents cc and only a balloon comes out then I proceed with my attack and my opponents dragon finally gets lured out after it’s too late and ruins my attack. This has happened to me countless times and it’s frustrating to say the least. Once a troop gets writhing the range of the Clan Castle it should pull all troops the opponents clan castle troops can attack. But when I send in a giant and only pull a balloon instead of both the loon and dragon when they can both attack the giant makes no sense to me. I understand if I lure with a dragon and the loons don’t get pulled but this literally makes no sense. So this attack has costed us our war and my Clan agrees in confusion that both the cc troops should have been pulled and thus ruining my attack and ending our war since I couldn’t get us out last stars. This is frustrating please do what you can to fix that.

Strategy

All troops pulled from Clan Castle upon one troop entering range

Negative

Strategy - All troops pulled from Clan Castle upon one troop entering range - Negative

### USER: Clan castles don’t let out all their troops.: So in war attacks at the level I’m at tends to get frustrating when things don’t go according to plan. For one when I pull an opponents cc and only a balloon comes out then I proceed with my attack and my opponents dragon finally gets lured out after it’s too late and ruins my attack. This has happened to me countless times and it’s frustrating to say the least. Once a troop gets writhing the range of the Clan Castle it should pull all troops the opponents clan castle troops can attack. But when I send in a giant and only pull a balloon instead of both the loon and dragon when they can both attack the giant makes no sense to me. I understand if I lure with a dragon and the loons don’t get pulled but this literally makes no sense. So this attack has costed us our war and my Clan agrees in confusion that both the cc troops should have been pulled and thus ruining my attack and ending our war since I couldn’t get us out last stars. This is frustrating please do what you can to fix that. ### ASSISTANT: Strategy - All troops pulled from Clan Castle upon one troop entering range - Negative )))

### Review: title: Clan castles don’t let out all their troops., content: So in war attacks at the level I’m at tends to get frustrating when things don’t go according to plan. For one when I pull an opponents cc and only a balloon comes out then I proceed with my attack and my opponents dragon finally gets lured out after it’s too late and ruins my attack. This has happened to me countless times and it’s frustrating to say the least. Once a troop gets writhing the range of the Clan Castle it should pull all troops the opponents clan castle troops can attack. But when I send in a giant and only pull a balloon instead of both the loon and dragon when they can both attack the giant makes no sense to me. I understand if I lure with a dragon and the loons don’t get pulled but this literally makes no sense. So this attack has costed us our war and my Clan agrees in confusion that both the cc troops should have been pulled and thus ruining my attack and ending our war since I couldn’t get us out last stars. This is frustrating please do what you can to fix that. ### Analysis: categories: Strategy, aspects: All troops pulled from Clan Castle upon one troop entering range, sentiments: Negative )))

### Review: title: Clan castles don’t let out all their troops., content: So in war attacks at the level I’m at tends to get frustrating when things don’t go according to plan. For one when I pull an opponents cc and only a balloon comes out then I proceed with my attack and my opponents dragon finally gets lured out after it’s too late and ruins my attack. This has happened to me countless times and it’s frustrating to say the least. Once a troop gets writhing the range of the Clan Castle it should pull all troops the opponents clan castle troops can attack. But when I send in a giant and only pull a balloon instead of both the loon and dragon when they can both attack the giant makes no sense to me. I understand if I lure with a dragon and the loons don’t get pulled but this literally makes no sense. So this attack has costed us our war and my Clan agrees in confusion that both the cc troops should have been pulled and thus ruining my attack and ending our war since I couldn’t get us out last stars. This is frustrating please do what you can to fix that. ### Analysis: categories: (Strategy) aspects: (All troops pulled from Clan Castle upon one troop entering range) sentiments: (Negative) )))

DeleteAmazon app until they fix

First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways.

App, App, App, App

Layout, Menu Navigation, Search Functionality, Customization

Negative, Negative, Negative, Negative

App - Layout - Negative, App - Menu Navigation - Negative, App - Search Functionality - Negative, App - Customization - Negative

### USER: DeleteAmazon app until they fix: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### ASSISTANT: App - Layout - Negative, App - Menu Navigation - Negative, App - Search Functionality - Negative, App - Customization - Negative )))

### Review: title: DeleteAmazon app until they fix, content: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### Analysis: categories: App, App, App, App, aspects: Layout, Menu Navigation, Search Functionality, Customization, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: DeleteAmazon app until they fix, content: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### Analysis: categories: (App, App, App, App) aspects: (Layout, Menu Navigation, Search Functionality, Customization) sentiments: (Negative, Negative, Negative, Negative) )))

100 percent real

I been pushing through these courses and I like how it was set up gives you a set of words and than you work through them but set it as beginner the basics are well needed here. The app is already trying to have my typing full sentences but I don’t know how to spell half the words. It’s a too many like stops that I have to do because I don’t remember how it’s spelled and we don’t cover the simple things long enough to remember and store it in general. I would live to continue using this app buts I don’t even know how I’m suppose to keep going when I’m just pushing done to know the answer because of 1 a word popped up that wasn’t ever explained at all or 2 I don’t spell the word correctly also idk how to spell countries get docked for that. Go slow or else your going to be so confused. I am.

Education, Education, Education

Content Difficulty, Complexity, Accessibility

Negative, Negative, Negative

Education - Content Difficulty - Negative, Education - Complexity - Negative, Education - Accessibility - Negative

### USER: 100 percent real: I been pushing through these courses and I like how it was set up gives you a set of words and than you work through them but set it as beginner the basics are well needed here. The app is already trying to have my typing full sentences but I don’t know how to spell half the words. It’s a too many like stops that I have to do because I don’t remember how it’s spelled and we don’t cover the simple things long enough to remember and store it in general. I would live to continue using this app buts I don’t even know how I’m suppose to keep going when I’m just pushing done to know the answer because of 1 a word popped up that wasn’t ever explained at all or 2 I don’t spell the word correctly also idk how to spell countries get docked for that. Go slow or else your going to be so confused. I am. ### ASSISTANT: Education - Content Difficulty - Negative, Education - Complexity - Negative, Education - Accessibility - Negative )))

### Review: title: 100 percent real, content: I been pushing through these courses and I like how it was set up gives you a set of words and than you work through them but set it as beginner the basics are well needed here. The app is already trying to have my typing full sentences but I don’t know how to spell half the words. It’s a too many like stops that I have to do because I don’t remember how it’s spelled and we don’t cover the simple things long enough to remember and store it in general. I would live to continue using this app buts I don’t even know how I’m suppose to keep going when I’m just pushing done to know the answer because of 1 a word popped up that wasn’t ever explained at all or 2 I don’t spell the word correctly also idk how to spell countries get docked for that. Go slow or else your going to be so confused. I am. ### Analysis: categories: Education, Education, Education, aspects: Content Difficulty, Complexity, Accessibility, sentiments: Negative, Negative, Negative )))

### Review: title: 100 percent real, content: I been pushing through these courses and I like how it was set up gives you a set of words and than you work through them but set it as beginner the basics are well needed here. The app is already trying to have my typing full sentences but I don’t know how to spell half the words. It’s a too many like stops that I have to do because I don’t remember how it’s spelled and we don’t cover the simple things long enough to remember and store it in general. I would live to continue using this app buts I don’t even know how I’m suppose to keep going when I’m just pushing done to know the answer because of 1 a word popped up that wasn’t ever explained at all or 2 I don’t spell the word correctly also idk how to spell countries get docked for that. Go slow or else your going to be so confused. I am. ### Analysis: categories: (Education, Education, Education) aspects: (Content Difficulty, Complexity, Accessibility) sentiments: (Negative, Negative, Negative) )))

Excuse notes

In the event that you're sick and are unable to call in the day you call out be prepared to be lied to by a doctor that they will back date and cover all the days you're out on the excuse note. I wasn't able to call in because I unfortunately got extremely sick so I called in when I felt better, doctor said he would write those previous days in. When the note came in he didn't do that and only gave me one day, then asked to fix this issue since the doctor said he would explicitly do it, teledoc customer service said they wouldn't do anything for me either so now I'm out a valid reason for my sickness and got in trouble with work. Thanks teledoc this is the last time I use your terrible service.

Healthcare, Healthcare

Service, Customer service

negative, negative

Healthcare - Service - negative, Healthcare - Customer service - negative

### USER: Excuse notes: In the event that you're sick and are unable to call in the day you call out be prepared to be lied to by a doctor that they will back date and cover all the days you're out on the excuse note. I wasn't able to call in because I unfortunately got extremely sick so I called in when I felt better, doctor said he would write those previous days in. When the note came in he didn't do that and only gave me one day, then asked to fix this issue since the doctor said he would explicitly do it, teledoc customer service said they wouldn't do anything for me either so now I'm out a valid reason for my sickness and got in trouble with work. Thanks teledoc this is the last time I use your terrible service. ### ASSISTANT: Healthcare - Service - negative, Healthcare - Customer service - negative )))

### Review: title: Excuse notes, content: In the event that you're sick and are unable to call in the day you call out be prepared to be lied to by a doctor that they will back date and cover all the days you're out on the excuse note. I wasn't able to call in because I unfortunately got extremely sick so I called in when I felt better, doctor said he would write those previous days in. When the note came in he didn't do that and only gave me one day, then asked to fix this issue since the doctor said he would explicitly do it, teledoc customer service said they wouldn't do anything for me either so now I'm out a valid reason for my sickness and got in trouble with work. Thanks teledoc this is the last time I use your terrible service. ### Analysis: categories: Healthcare, Healthcare, aspects: Service, Customer service, sentiments: negative, negative )))

### Review: title: Excuse notes, content: In the event that you're sick and are unable to call in the day you call out be prepared to be lied to by a doctor that they will back date and cover all the days you're out on the excuse note. I wasn't able to call in because I unfortunately got extremely sick so I called in when I felt better, doctor said he would write those previous days in. When the note came in he didn't do that and only gave me one day, then asked to fix this issue since the doctor said he would explicitly do it, teledoc customer service said they wouldn't do anything for me either so now I'm out a valid reason for my sickness and got in trouble with work. Thanks teledoc this is the last time I use your terrible service. ### Analysis: categories: (Healthcare, Healthcare) aspects: (Service, Customer service) sentiments: (negative, negative) )))

Wishes

I have loved this game for years and still do!! I play it everyday and I will do for a long time. But there are still some flaws about it. , BUILDER HUTS... I wish that you could be able to power up the builder huts so that you could get double the amount of builders but it would cost a bit more than powering up collectors. Or you could just make it so we can level them up to a max of like 2 or 3. , ARMYS FIGHT BACK... I wish that when someone attacks you that 1/2 of your army would fight back, or even 1/4 if you will. It would make the game more of a challenge and you wouldn’t always lose so much trophies and gold/elixir/dark elixir., , DARK ELIXIR AND COLLECTOR.... My one pet peeve about this game is how freaking hard it is to get the Dark Elixir! I wish that you could make it so that the Dark Elixir is much more easy to get. I am finding myself 9/10 times losing it then gaining it. I am always frustrated because it will take me 15 billion years to get the Barbarian king and eventually after that, the archer queen and Warden... It is a process that you need to fix!

Gameplay, Gameplay, Gameplay

Builder Huts, Army Fightback, Dark Elixir Collection

Negative, Negative, Negative

Gameplay - Builder Huts - Negative, Gameplay - Army Fightback - Negative, Gameplay - Dark Elixir Collection - Negative

### USER: Wishes: I have loved this game for years and still do!! I play it everyday and I will do for a long time. But there are still some flaws about it. , BUILDER HUTS... I wish that you could be able to power up the builder huts so that you could get double the amount of builders but it would cost a bit more than powering up collectors. Or you could just make it so we can level them up to a max of like 2 or 3. , ARMYS FIGHT BACK... I wish that when someone attacks you that 1/2 of your army would fight back, or even 1/4 if you will. It would make the game more of a challenge and you wouldn’t always lose so much trophies and gold/elixir/dark elixir., , DARK ELIXIR AND COLLECTOR.... My one pet peeve about this game is how freaking hard it is to get the Dark Elixir! I wish that you could make it so that the Dark Elixir is much more easy to get. I am finding myself 9/10 times losing it then gaining it. I am always frustrated because it will take me 15 billion years to get the Barbarian king and eventually after that, the archer queen and Warden... It is a process that you need to fix! ### ASSISTANT: Gameplay - Builder Huts - Negative, Gameplay - Army Fightback - Negative, Gameplay - Dark Elixir Collection - Negative )))

### Review: title: Wishes, content: I have loved this game for years and still do!! I play it everyday and I will do for a long time. But there are still some flaws about it. , BUILDER HUTS... I wish that you could be able to power up the builder huts so that you could get double the amount of builders but it would cost a bit more than powering up collectors. Or you could just make it so we can level them up to a max of like 2 or 3. , ARMYS FIGHT BACK... I wish that when someone attacks you that 1/2 of your army would fight back, or even 1/4 if you will. It would make the game more of a challenge and you wouldn’t always lose so much trophies and gold/elixir/dark elixir., , DARK ELIXIR AND COLLECTOR.... My one pet peeve about this game is how freaking hard it is to get the Dark Elixir! I wish that you could make it so that the Dark Elixir is much more easy to get. I am finding myself 9/10 times losing it then gaining it. I am always frustrated because it will take me 15 billion years to get the Barbarian king and eventually after that, the archer queen and Warden... It is a process that you need to fix! ### Analysis: categories: Gameplay, Gameplay, Gameplay, aspects: Builder Huts, Army Fightback, Dark Elixir Collection, sentiments: Negative, Negative, Negative )))

### Review: title: Wishes, content: I have loved this game for years and still do!! I play it everyday and I will do for a long time. But there are still some flaws about it. , BUILDER HUTS... I wish that you could be able to power up the builder huts so that you could get double the amount of builders but it would cost a bit more than powering up collectors. Or you could just make it so we can level them up to a max of like 2 or 3. , ARMYS FIGHT BACK... I wish that when someone attacks you that 1/2 of your army would fight back, or even 1/4 if you will. It would make the game more of a challenge and you wouldn’t always lose so much trophies and gold/elixir/dark elixir., , DARK ELIXIR AND COLLECTOR.... My one pet peeve about this game is how freaking hard it is to get the Dark Elixir! I wish that you could make it so that the Dark Elixir is much more easy to get. I am finding myself 9/10 times losing it then gaining it. I am always frustrated because it will take me 15 billion years to get the Barbarian king and eventually after that, the archer queen and Warden... It is a process that you need to fix! ### Analysis: categories: (Gameplay, Gameplay, Gameplay) aspects: (Builder Huts, Army Fightback, Dark Elixir Collection) sentiments: (Negative, Negative, Negative) )))

Horrible. Used to be good. Now overloaded.

This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience.

Telehealth

Wait times

negative

Telehealth - Wait times - negative

### USER: Horrible. Used to be good. Now overloaded.: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### ASSISTANT: Telehealth - Wait times - negative )))

### Review: title: Horrible. Used to be good. Now overloaded., content: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### Analysis: categories: Telehealth, aspects: Wait times, sentiments: negative )))

### Review: title: Horrible. Used to be good. Now overloaded., content: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### Analysis: categories: (Telehealth) aspects: (Wait times) sentiments: (negative) )))

Meh

The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor.

Communication, Communication, Prescription, Prescription, Overall

responsiveness, correctness, duration, purpose, usefulness

negative, negative, negative, negative, negative

Communication - responsiveness - negative, Communication - correctness - negative, Prescription - duration - negative, Prescription - purpose - negative, Overall - usefulness - negative

### USER: Meh: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### ASSISTANT: Communication - responsiveness - negative, Communication - correctness - negative, Prescription - duration - negative, Prescription - purpose - negative, Overall - usefulness - negative )))

### Review: title: Meh, content: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### Analysis: categories: Communication, Communication, Prescription, Prescription, Overall, aspects: responsiveness, correctness, duration, purpose, usefulness, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Meh, content: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### Analysis: categories: (Communication, Communication, Prescription, Prescription, Overall) aspects: (responsiveness, correctness, duration, purpose, usefulness) sentiments: (negative, negative, negative, negative, negative) )))

Ugh, stop taking features we like.

First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?!

App-Interface

star_ratings

negative

App-Interface - star_ratings - negative

### USER: Ugh, stop taking features we like.: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### ASSISTANT: App-Interface - star_ratings - negative )))

### Review: title: Ugh, stop taking features we like., content: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### Analysis: categories: App-Interface, aspects: star_ratings, sentiments: negative )))

### Review: title: Ugh, stop taking features we like., content: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### Analysis: categories: (App-Interface) aspects: (star_ratings) sentiments: (negative) )))

I Started in 2012, Recently Retired

I played religiously for many years. My first base was built in 2012 and then I started a new one and maxed it to town hall 12 (when that was the max town hall). Clash of Clans was a part of my childhood, teenage years, and some of my adult life. , , I just could not find the will-power to want to keep going. I still remember the town hall 12 update and remember wanting that so bad! So, alas, at town hall 12 I decided to retire the game. , , Here’s some things that really started to get to me… the gold pass and wait times. , , I bought the gold pass for about 5 months straight (you are welcome, SuperCell!) After a while, it was simply an expense I did not want to have to commit to. Now, here I was, no gold pass and extended wait times. Ugh, like c’mon? 14 days for a cannon to upgrade at town hall 12? It was getting old. It was too much of a grind… the game felt like it had become pay-to-win, or wait forever and get way far behind everyone with a gold pass. , , Anyways, the game had everything I enjoyed. I loved strategy, base-design, and socializing with friends/clan mates. It could be your best mobile game. , , Just be aware that around town hall 10 or so, the game upgrades take way too long unless you have Gold pass. , , Good luck, , DarthDill

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Wait Times, Strategy, Base Design, Socialization, Pay2Win

Negative, Positive, Positive, Positive, Negative

Gameplay - Wait Times - Negative, Gameplay - Strategy - Positive, Gameplay - Base Design - Positive, Gameplay - Socialization - Positive, Gameplay - Pay2Win - Negative

### USER: I Started in 2012, Recently Retired: I played religiously for many years. My first base was built in 2012 and then I started a new one and maxed it to town hall 12 (when that was the max town hall). Clash of Clans was a part of my childhood, teenage years, and some of my adult life. , , I just could not find the will-power to want to keep going. I still remember the town hall 12 update and remember wanting that so bad! So, alas, at town hall 12 I decided to retire the game. , , Here’s some things that really started to get to me… the gold pass and wait times. , , I bought the gold pass for about 5 months straight (you are welcome, SuperCell!) After a while, it was simply an expense I did not want to have to commit to. Now, here I was, no gold pass and extended wait times. Ugh, like c’mon? 14 days for a cannon to upgrade at town hall 12? It was getting old. It was too much of a grind… the game felt like it had become pay-to-win, or wait forever and get way far behind everyone with a gold pass. , , Anyways, the game had everything I enjoyed. I loved strategy, base-design, and socializing with friends/clan mates. It could be your best mobile game. , , Just be aware that around town hall 10 or so, the game upgrades take way too long unless you have Gold pass. , , Good luck, , DarthDill ### ASSISTANT: Gameplay - Wait Times - Negative, Gameplay - Strategy - Positive, Gameplay - Base Design - Positive, Gameplay - Socialization - Positive, Gameplay - Pay2Win - Negative )))

### Review: title: I Started in 2012, Recently Retired, content: I played religiously for many years. My first base was built in 2012 and then I started a new one and maxed it to town hall 12 (when that was the max town hall). Clash of Clans was a part of my childhood, teenage years, and some of my adult life. , , I just could not find the will-power to want to keep going. I still remember the town hall 12 update and remember wanting that so bad! So, alas, at town hall 12 I decided to retire the game. , , Here’s some things that really started to get to me… the gold pass and wait times. , , I bought the gold pass for about 5 months straight (you are welcome, SuperCell!) After a while, it was simply an expense I did not want to have to commit to. Now, here I was, no gold pass and extended wait times. Ugh, like c’mon? 14 days for a cannon to upgrade at town hall 12? It was getting old. It was too much of a grind… the game felt like it had become pay-to-win, or wait forever and get way far behind everyone with a gold pass. , , Anyways, the game had everything I enjoyed. I loved strategy, base-design, and socializing with friends/clan mates. It could be your best mobile game. , , Just be aware that around town hall 10 or so, the game upgrades take way too long unless you have Gold pass. , , Good luck, , DarthDill ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Wait Times, Strategy, Base Design, Socialization, Pay2Win, sentiments: Negative, Positive, Positive, Positive, Negative )))

### Review: title: I Started in 2012, Recently Retired, content: I played religiously for many years. My first base was built in 2012 and then I started a new one and maxed it to town hall 12 (when that was the max town hall). Clash of Clans was a part of my childhood, teenage years, and some of my adult life. , , I just could not find the will-power to want to keep going. I still remember the town hall 12 update and remember wanting that so bad! So, alas, at town hall 12 I decided to retire the game. , , Here’s some things that really started to get to me… the gold pass and wait times. , , I bought the gold pass for about 5 months straight (you are welcome, SuperCell!) After a while, it was simply an expense I did not want to have to commit to. Now, here I was, no gold pass and extended wait times. Ugh, like c’mon? 14 days for a cannon to upgrade at town hall 12? It was getting old. It was too much of a grind… the game felt like it had become pay-to-win, or wait forever and get way far behind everyone with a gold pass. , , Anyways, the game had everything I enjoyed. I loved strategy, base-design, and socializing with friends/clan mates. It could be your best mobile game. , , Just be aware that around town hall 10 or so, the game upgrades take way too long unless you have Gold pass. , , Good luck, , DarthDill ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Wait Times, Strategy, Base Design, Socialization, Pay2Win) sentiments: (Negative, Positive, Positive, Positive, Negative) )))

Instagram

The app is cool and all nothing bad to say about the app itself. However it’s more of the people and other accounts that are on it i been on instagram for a couple of years then deleted my old account cuz i need a break form social media all together i reinstalled it maybe 2 weeks ago made a new account for a fresh start of course i got followed by fake accounts and scammers either trying to use me or ask me for money so i since i had so many of them i decided to unfollow them so that why i could enjoy the app without being bother by all that however i been having issues with my account won’t load anything I can’t load or chat with anything on it and don’t know why I would like to use the app for my friends and family but not if I have to make a new account so yea overall the app is interesting and a cool and good way to keep in touch with loved ones and met new people im just having a error or loading issues that I want to figure out so i know why it’s acting the way it is so if I lost me account or if it’s just a app problem

Social, App, App, App, App

Scammers, Loading, Overall, Social media, Features

negative, negative, positive, negative, negative

Social - Scammers - negative, App - Loading - negative, Social - Fake accounts - negative, App - Overall - positive, Social - Loved ones - positive

### USER: Instagram: The app is cool and all nothing bad to say about the app itself. However it’s more of the people and other accounts that are on it i been on instagram for a couple of years then deleted my old account cuz i need a break form social media all together i reinstalled it maybe 2 weeks ago made a new account for a fresh start of course i got followed by fake accounts and scammers either trying to use me or ask me for money so i since i had so many of them i decided to unfollow them so that why i could enjoy the app without being bother by all that however i been having issues with my account won’t load anything I can’t load or chat with anything on it and don’t know why I would like to use the app for my friends and family but not if I have to make a new account so yea overall the app is interesting and a cool and good way to keep in touch with loved ones and met new people im just having a error or loading issues that I want to figure out so i know why it’s acting the way it is so if I lost me account or if it’s just a app problem ### ASSISTANT: Social - Scammers - negative, App - Loading - negative, Social - Fake accounts - negative, App - Overall - positive, Social - Loved ones - positive )))

### Review: title: Instagram, content: The app is cool and all nothing bad to say about the app itself. However it’s more of the people and other accounts that are on it i been on instagram for a couple of years then deleted my old account cuz i need a break form social media all together i reinstalled it maybe 2 weeks ago made a new account for a fresh start of course i got followed by fake accounts and scammers either trying to use me or ask me for money so i since i had so many of them i decided to unfollow them so that why i could enjoy the app without being bother by all that however i been having issues with my account won’t load anything I can’t load or chat with anything on it and don’t know why I would like to use the app for my friends and family but not if I have to make a new account so yea overall the app is interesting and a cool and good way to keep in touch with loved ones and met new people im just having a error or loading issues that I want to figure out so i know why it’s acting the way it is so if I lost me account or if it’s just a app problem ### Analysis: categories: Social, App, App, App, App, aspects: Scammers, Loading, Overall, Social media, Features, sentiments: negative, negative, positive, negative, negative )))

### Review: title: Instagram, content: The app is cool and all nothing bad to say about the app itself. However it’s more of the people and other accounts that are on it i been on instagram for a couple of years then deleted my old account cuz i need a break form social media all together i reinstalled it maybe 2 weeks ago made a new account for a fresh start of course i got followed by fake accounts and scammers either trying to use me or ask me for money so i since i had so many of them i decided to unfollow them so that why i could enjoy the app without being bother by all that however i been having issues with my account won’t load anything I can’t load or chat with anything on it and don’t know why I would like to use the app for my friends and family but not if I have to make a new account so yea overall the app is interesting and a cool and good way to keep in touch with loved ones and met new people im just having a error or loading issues that I want to figure out so i know why it’s acting the way it is so if I lost me account or if it’s just a app problem ### Analysis: categories: (Social, App, App, App, App) aspects: (Scammers, Loading, Overall, Social media, Features) sentiments: (negative, negative, positive, negative, negative) )))

Super fun but...

This game is great I love it, but every time I play I want to slam my phone against the wall because of two things. One thing is the troops attack targets. I haven’t lost a battle yet, but because of this it’s bound to happen. For me I use 10 dragons w/ 3 lighting spells, and I can’t tell you how many time the air defense was right next to a group of dragons but they didn’t go for it because of a storage thing. It makes me so mad cause I can 3 star when there are no air defenses, but they have to go for something totally irrelevant. I get that it adds a little challenge to the game, but still. The other annoying element in CoC is the matchmaking, especially for the versus battles. I’m a builder’s hall lvl 4 and 9/10 I go against a builder’s hall lvl 5, which if you know the game is a big deal. I can manage sometimes but most of the time I get slammed cause they have more and better defenses. Idk maybe these are just me 🤷🏻‍♂️

Game, Game, Game

AI, Matchmaking, Challenge

negative, negative, positive

Game - AI - negative, Game - Matchmaking - negative, Game - Challenge - positive

### USER: Super fun but...: This game is great I love it, but every time I play I want to slam my phone against the wall because of two things. One thing is the troops attack targets. I haven’t lost a battle yet, but because of this it’s bound to happen. For me I use 10 dragons w/ 3 lighting spells, and I can’t tell you how many time the air defense was right next to a group of dragons but they didn’t go for it because of a storage thing. It makes me so mad cause I can 3 star when there are no air defenses, but they have to go for something totally irrelevant. I get that it adds a little challenge to the game, but still. The other annoying element in CoC is the matchmaking, especially for the versus battles. I’m a builder’s hall lvl 4 and 9/10 I go against a builder’s hall lvl 5, which if you know the game is a big deal. I can manage sometimes but most of the time I get slammed cause they have more and better defenses. Idk maybe these are just me 🤷🏻‍♂️ ### ASSISTANT: Game - AI - negative, Game - Matchmaking - negative, Game - Challenge - positive )))

### Review: title: Super fun but..., content: This game is great I love it, but every time I play I want to slam my phone against the wall because of two things. One thing is the troops attack targets. I haven’t lost a battle yet, but because of this it’s bound to happen. For me I use 10 dragons w/ 3 lighting spells, and I can’t tell you how many time the air defense was right next to a group of dragons but they didn’t go for it because of a storage thing. It makes me so mad cause I can 3 star when there are no air defenses, but they have to go for something totally irrelevant. I get that it adds a little challenge to the game, but still. The other annoying element in CoC is the matchmaking, especially for the versus battles. I’m a builder’s hall lvl 4 and 9/10 I go against a builder’s hall lvl 5, which if you know the game is a big deal. I can manage sometimes but most of the time I get slammed cause they have more and better defenses. Idk maybe these are just me 🤷🏻‍♂️ ### Analysis: categories: Game, Game, Game, aspects: AI, Matchmaking, Challenge, sentiments: negative, negative, positive )))

### Review: title: Super fun but..., content: This game is great I love it, but every time I play I want to slam my phone against the wall because of two things. One thing is the troops attack targets. I haven’t lost a battle yet, but because of this it’s bound to happen. For me I use 10 dragons w/ 3 lighting spells, and I can’t tell you how many time the air defense was right next to a group of dragons but they didn’t go for it because of a storage thing. It makes me so mad cause I can 3 star when there are no air defenses, but they have to go for something totally irrelevant. I get that it adds a little challenge to the game, but still. The other annoying element in CoC is the matchmaking, especially for the versus battles. I’m a builder’s hall lvl 4 and 9/10 I go against a builder’s hall lvl 5, which if you know the game is a big deal. I can manage sometimes but most of the time I get slammed cause they have more and better defenses. Idk maybe these are just me 🤷🏻‍♂️ ### Analysis: categories: (Game, Game, Game) aspects: (AI, Matchmaking, Challenge) sentiments: (negative, negative, positive) )))

New update needs fixing

The custom background wallpaper for my chats was removed after updating, I know it can be set from my camera roll, but ends up stretched out and it looks very very unappealing. Also, dark mode should be switchable from within the app... I don’t really like the colors that dark mode offers in WhatsApp, but I do like the ones in the rest of the apps in dark mode. Pleeeease make dark mode switchable from the app itself so that it’s independent of the phone’s dark mode. Thank you!

User Interface, User Interface

Custom Wallpapers, Dark Mode

Negative, Negative

User Interface - Custom Wallpapers - Negative, User Interface - Dark Mode - Negative

### USER: New update needs fixing: The custom background wallpaper for my chats was removed after updating, I know it can be set from my camera roll, but ends up stretched out and it looks very very unappealing. Also, dark mode should be switchable from within the app... I don’t really like the colors that dark mode offers in WhatsApp, but I do like the ones in the rest of the apps in dark mode. Pleeeease make dark mode switchable from the app itself so that it’s independent of the phone’s dark mode. Thank you! ### ASSISTANT: User Interface - Custom Wallpapers - Negative, User Interface - Dark Mode - Negative )))

### Review: title: New update needs fixing, content: The custom background wallpaper for my chats was removed after updating, I know it can be set from my camera roll, but ends up stretched out and it looks very very unappealing. Also, dark mode should be switchable from within the app... I don’t really like the colors that dark mode offers in WhatsApp, but I do like the ones in the rest of the apps in dark mode. Pleeeease make dark mode switchable from the app itself so that it’s independent of the phone’s dark mode. Thank you! ### Analysis: categories: User Interface, User Interface, aspects: Custom Wallpapers, Dark Mode, sentiments: Negative, Negative )))

### Review: title: New update needs fixing, content: The custom background wallpaper for my chats was removed after updating, I know it can be set from my camera roll, but ends up stretched out and it looks very very unappealing. Also, dark mode should be switchable from within the app... I don’t really like the colors that dark mode offers in WhatsApp, but I do like the ones in the rest of the apps in dark mode. Pleeeease make dark mode switchable from the app itself so that it’s independent of the phone’s dark mode. Thank you! ### Analysis: categories: (User Interface, User Interface) aspects: (Custom Wallpapers, Dark Mode) sentiments: (Negative, Negative) )))

No help from scammers

I’m really upset with the way, this company operates. I have an issue where there is a person on here from Nigeria that created a fake profile impersonating me. They have 15,000 fake followers and they even successfully got my account deleted. I’ve had my account since 2013. This account has been around since last October. I was not able to get my account back. This person is literally pretending to be me and scamming money out of my followers and they won’t do anything to protect me or my followers. I have reported it and everyone I know has reported it and the response that I got was “we’re too busy to look into this but the AI detects that there’s nothing bad happening”. I refuse to put any effort into growing my account on here if they won’t do anything to help me. Every time I post a picture, a reel or anything else next thing I know the scammer has already download it somehow, and put it on their page. I will not give any more content for this scammer to use. There is no way to contact anybody. No email no phone number not even a chat box I can explain what is happening. I did find an email for copyright claims and I explained everything but never got a reply. This is so frustrating but I can tell they don’t care, so why should I care about their app.

Customer service, User interface, Safety

Helpfulness, Contact options, Impersonation

negative, negative, negative

Security - Account Protection - Negative, Security - Spam/Scam - Negative, Customer Service - Communication Channels - Negative, Customer Service - Responsiveness - Negative

### USER: No help from scammers: I’m really upset with the way, this company operates. I have an issue where there is a person on here from Nigeria that created a fake profile impersonating me. They have 15,000 fake followers and they even successfully got my account deleted. I’ve had my account since 2013. This account has been around since last October. I was not able to get my account back. This person is literally pretending to be me and scamming money out of my followers and they won’t do anything to protect me or my followers. I have reported it and everyone I know has reported it and the response that I got was “we’re too busy to look into this but the AI detects that there’s nothing bad happening”. I refuse to put any effort into growing my account on here if they won’t do anything to help me. Every time I post a picture, a reel or anything else next thing I know the scammer has already download it somehow, and put it on their page. I will not give any more content for this scammer to use. There is no way to contact anybody. No email no phone number not even a chat box I can explain what is happening. I did find an email for copyright claims and I explained everything but never got a reply. This is so frustrating but I can tell they don’t care, so why should I care about their app. ### ASSISTANT: Security - Account Protection - Negative, Security - Spam/Scam - Negative, Customer Service - Communication Channels - Negative, Customer Service - Responsiveness - Negative )))

### Review: title: No help from scammers, content: I’m really upset with the way, this company operates. I have an issue where there is a person on here from Nigeria that created a fake profile impersonating me. They have 15,000 fake followers and they even successfully got my account deleted. I’ve had my account since 2013. This account has been around since last October. I was not able to get my account back. This person is literally pretending to be me and scamming money out of my followers and they won’t do anything to protect me or my followers. I have reported it and everyone I know has reported it and the response that I got was “we’re too busy to look into this but the AI detects that there’s nothing bad happening”. I refuse to put any effort into growing my account on here if they won’t do anything to help me. Every time I post a picture, a reel or anything else next thing I know the scammer has already download it somehow, and put it on their page. I will not give any more content for this scammer to use. There is no way to contact anybody. No email no phone number not even a chat box I can explain what is happening. I did find an email for copyright claims and I explained everything but never got a reply. This is so frustrating but I can tell they don’t care, so why should I care about their app. ### Analysis: categories: Customer service, User interface, Safety, aspects: Helpfulness, Contact options, Impersonation, sentiments: negative, negative, negative )))

### Review: title: No help from scammers, content: I’m really upset with the way, this company operates. I have an issue where there is a person on here from Nigeria that created a fake profile impersonating me. They have 15,000 fake followers and they even successfully got my account deleted. I’ve had my account since 2013. This account has been around since last October. I was not able to get my account back. This person is literally pretending to be me and scamming money out of my followers and they won’t do anything to protect me or my followers. I have reported it and everyone I know has reported it and the response that I got was “we’re too busy to look into this but the AI detects that there’s nothing bad happening”. I refuse to put any effort into growing my account on here if they won’t do anything to help me. Every time I post a picture, a reel or anything else next thing I know the scammer has already download it somehow, and put it on their page. I will not give any more content for this scammer to use. There is no way to contact anybody. No email no phone number not even a chat box I can explain what is happening. I did find an email for copyright claims and I explained everything but never got a reply. This is so frustrating but I can tell they don’t care, so why should I care about their app. ### Analysis: categories: (Customer service, User interface, Safety) aspects: (Helpfulness, Contact options, Impersonation) sentiments: (negative, negative, negative) )))

Instagram does not care about their users

Instagram’s latest update proves that the app is simply a cash grabbing scheme, disregarding the apps previous usability, in favor of a simple get-rich-quick scam. , , The vast majority of users do not use Instagram as a shopping resource. It is primarily a social media website with shopping and reels as secondary resources. If people wanted an app to shop they would use either Etsy or Tik Tok, respectively. Removing the post and feed buttons from the main task bar, in favor of shopping and reels, proves that Instagram does not care about its users. They only want to make money., , The update has absolutely no benefit for Instagram’s core audience, yet they do not seem to care. Instagram’s developers know that despite the anger some may hold regarding the update, they will still use Instagram. I urge you to delete Instagram until they revert the app to its prior format. Instagram needs to learn that its consumers bring in ad revenue and other means of income. Without us they will not make any money and until they cater to our wants, that’s exactly how it should be.

**Category, App, App, App

Aspect, Usability, Shopping, Money-making

Sentiment**, Negative, Negative, Negative

App - Usability - negative, App - Shopping Functionality - negative

### USER: Instagram does not care about their users: Instagram’s latest update proves that the app is simply a cash grabbing scheme, disregarding the apps previous usability, in favor of a simple get-rich-quick scam. , , The vast majority of users do not use Instagram as a shopping resource. It is primarily a social media website with shopping and reels as secondary resources. If people wanted an app to shop they would use either Etsy or Tik Tok, respectively. Removing the post and feed buttons from the main task bar, in favor of shopping and reels, proves that Instagram does not care about its users. They only want to make money., , The update has absolutely no benefit for Instagram’s core audience, yet they do not seem to care. Instagram’s developers know that despite the anger some may hold regarding the update, they will still use Instagram. I urge you to delete Instagram until they revert the app to its prior format. Instagram needs to learn that its consumers bring in ad revenue and other means of income. Without us they will not make any money and until they cater to our wants, that’s exactly how it should be. ### ASSISTANT: App - Usability - negative, App - Shopping Functionality - negative )))

### Review: title: Instagram does not care about their users, content: Instagram’s latest update proves that the app is simply a cash grabbing scheme, disregarding the apps previous usability, in favor of a simple get-rich-quick scam. , , The vast majority of users do not use Instagram as a shopping resource. It is primarily a social media website with shopping and reels as secondary resources. If people wanted an app to shop they would use either Etsy or Tik Tok, respectively. Removing the post and feed buttons from the main task bar, in favor of shopping and reels, proves that Instagram does not care about its users. They only want to make money., , The update has absolutely no benefit for Instagram’s core audience, yet they do not seem to care. Instagram’s developers know that despite the anger some may hold regarding the update, they will still use Instagram. I urge you to delete Instagram until they revert the app to its prior format. Instagram needs to learn that its consumers bring in ad revenue and other means of income. Without us they will not make any money and until they cater to our wants, that’s exactly how it should be. ### Analysis: categories: **Category, App, App, App, aspects: Aspect, Usability, Shopping, Money-making, sentiments: Sentiment**, Negative, Negative, Negative )))

### Review: title: Instagram does not care about their users, content: Instagram’s latest update proves that the app is simply a cash grabbing scheme, disregarding the apps previous usability, in favor of a simple get-rich-quick scam. , , The vast majority of users do not use Instagram as a shopping resource. It is primarily a social media website with shopping and reels as secondary resources. If people wanted an app to shop they would use either Etsy or Tik Tok, respectively. Removing the post and feed buttons from the main task bar, in favor of shopping and reels, proves that Instagram does not care about its users. They only want to make money., , The update has absolutely no benefit for Instagram’s core audience, yet they do not seem to care. Instagram’s developers know that despite the anger some may hold regarding the update, they will still use Instagram. I urge you to delete Instagram until they revert the app to its prior format. Instagram needs to learn that its consumers bring in ad revenue and other means of income. Without us they will not make any money and until they cater to our wants, that’s exactly how it should be. ### Analysis: categories: (**Category, App, App, App) aspects: (Aspect, Usability, Shopping, Money-making) sentiments: (Sentiment**, Negative, Negative, Negative) )))

Good app but trash

How is this a social app but can’t be social when trying to contact an actual human for support? It’s a great app for pics and stuff but good luck actually trying to contact a person if you need help. You will never talk to a human at all. And not only that, but they don’t tell you what happens for account errors. Just always some generic crap. On their support page it asks “Was this information helpful?”.... um, NO it was not. Connect me to an actual human. I don’t care if it’s via phone, email or live chat. Just stop with all the robotic generic responses and let me actually talk to person that will (MAYBE) actually give me a reason for errors and stuff because the support page doesn’t cover some problems. I would really give this app 5 stars but it’s severely lacking when it comes to support. Wish I could give it 0 stars., , EDIT:, , “Does Tiktok access my wifi?” I’ll tell you what won’t be accessing my wifi soon, and that is Facebook, all this meta crap, and Instagram. Tiktok and freedom of speech is STRONG. No I will not be moving my primary social platform to Instagram Or Facebook if tiktok gets banned. As an American, I’m suffering from EXTREME second hand embarrassment from everything we saw at the hearing and the aftermath. It’s not even just about tiktok (our rights and privacy) but If tiktok goes, then so will my Facebook and Instagram. 1 star isn’t low enough

Support, UI, Social, Social

support, ease of use, contact with support, platform size

negative, positive, negative, positive

Functionality - Support - negative, Content - Photos - positive, Functionality - Support - negative

### USER: Good app but trash: How is this a social app but can’t be social when trying to contact an actual human for support? It’s a great app for pics and stuff but good luck actually trying to contact a person if you need help. You will never talk to a human at all. And not only that, but they don’t tell you what happens for account errors. Just always some generic crap. On their support page it asks “Was this information helpful?”.... um, NO it was not. Connect me to an actual human. I don’t care if it’s via phone, email or live chat. Just stop with all the robotic generic responses and let me actually talk to person that will (MAYBE) actually give me a reason for errors and stuff because the support page doesn’t cover some problems. I would really give this app 5 stars but it’s severely lacking when it comes to support. Wish I could give it 0 stars., , EDIT:, , “Does Tiktok access my wifi?” I’ll tell you what won’t be accessing my wifi soon, and that is Facebook, all this meta crap, and Instagram. Tiktok and freedom of speech is STRONG. No I will not be moving my primary social platform to Instagram Or Facebook if tiktok gets banned. As an American, I’m suffering from EXTREME second hand embarrassment from everything we saw at the hearing and the aftermath. It’s not even just about tiktok (our rights and privacy) but If tiktok goes, then so will my Facebook and Instagram. 1 star isn’t low enough ### ASSISTANT: Functionality - Support - negative, Content - Photos - positive, Functionality - Support - negative )))

### Review: title: Good app but trash, content: How is this a social app but can’t be social when trying to contact an actual human for support? It’s a great app for pics and stuff but good luck actually trying to contact a person if you need help. You will never talk to a human at all. And not only that, but they don’t tell you what happens for account errors. Just always some generic crap. On their support page it asks “Was this information helpful?”.... um, NO it was not. Connect me to an actual human. I don’t care if it’s via phone, email or live chat. Just stop with all the robotic generic responses and let me actually talk to person that will (MAYBE) actually give me a reason for errors and stuff because the support page doesn’t cover some problems. I would really give this app 5 stars but it’s severely lacking when it comes to support. Wish I could give it 0 stars., , EDIT:, , “Does Tiktok access my wifi?” I’ll tell you what won’t be accessing my wifi soon, and that is Facebook, all this meta crap, and Instagram. Tiktok and freedom of speech is STRONG. No I will not be moving my primary social platform to Instagram Or Facebook if tiktok gets banned. As an American, I’m suffering from EXTREME second hand embarrassment from everything we saw at the hearing and the aftermath. It’s not even just about tiktok (our rights and privacy) but If tiktok goes, then so will my Facebook and Instagram. 1 star isn’t low enough ### Analysis: categories: Support, UI, Social, Social, aspects: support, ease of use, contact with support, platform size, sentiments: negative, positive, negative, positive )))

### Review: title: Good app but trash, content: How is this a social app but can’t be social when trying to contact an actual human for support? It’s a great app for pics and stuff but good luck actually trying to contact a person if you need help. You will never talk to a human at all. And not only that, but they don’t tell you what happens for account errors. Just always some generic crap. On their support page it asks “Was this information helpful?”.... um, NO it was not. Connect me to an actual human. I don’t care if it’s via phone, email or live chat. Just stop with all the robotic generic responses and let me actually talk to person that will (MAYBE) actually give me a reason for errors and stuff because the support page doesn’t cover some problems. I would really give this app 5 stars but it’s severely lacking when it comes to support. Wish I could give it 0 stars., , EDIT:, , “Does Tiktok access my wifi?” I’ll tell you what won’t be accessing my wifi soon, and that is Facebook, all this meta crap, and Instagram. Tiktok and freedom of speech is STRONG. No I will not be moving my primary social platform to Instagram Or Facebook if tiktok gets banned. As an American, I’m suffering from EXTREME second hand embarrassment from everything we saw at the hearing and the aftermath. It’s not even just about tiktok (our rights and privacy) but If tiktok goes, then so will my Facebook and Instagram. 1 star isn’t low enough ### Analysis: categories: (Support, UI, Social, Social) aspects: (support, ease of use, contact with support, platform size) sentiments: (negative, positive, negative, positive) )))

Don’t ask to delete your account

The reason I give it a one star is because it has been EXTREMELY frustrating. I say this because the last time i played was about a year ago and i wanted to delete my account. So since I linked my account there was no way to do that, so I ask supercell. At first I get there robot that asks if I want to restore my account and I tell it I want to delete my account and it asks questions about my previous account? Ok but then I get a real person after 3 days and then they ask am I sure i want to delete my account for 2 days. But by now I didn’t talk for about 3 days and they closed the chat, so I had to wait another few days with the robot and another person. Finally though when they realize that I actually want to delete my account it asks two weeks. Now I do understand the wait period, so if you wanted to you could ask to have your base back. Now I wait the two weeks. So two weeks pass and I log on and I get a message “your account will be deleted soon.” So I wait so I come back on a week later and it STILL tells me my account will be deleted soon so I wait again about a month has passed since I asked for my account to be deleted and they still haven’t gotten to ACTUALLY deleting it and I have tried deleting the app and redone loading but I didn’t work. I don’t know what to do but I am VERY annoyed. Thanks for reading

Gameplay

Deletion

negative

Gameplay - Deletion - negative

### USER: Don’t ask to delete your account: The reason I give it a one star is because it has been EXTREMELY frustrating. I say this because the last time i played was about a year ago and i wanted to delete my account. So since I linked my account there was no way to do that, so I ask supercell. At first I get there robot that asks if I want to restore my account and I tell it I want to delete my account and it asks questions about my previous account? Ok but then I get a real person after 3 days and then they ask am I sure i want to delete my account for 2 days. But by now I didn’t talk for about 3 days and they closed the chat, so I had to wait another few days with the robot and another person. Finally though when they realize that I actually want to delete my account it asks two weeks. Now I do understand the wait period, so if you wanted to you could ask to have your base back. Now I wait the two weeks. So two weeks pass and I log on and I get a message “your account will be deleted soon.” So I wait so I come back on a week later and it STILL tells me my account will be deleted soon so I wait again about a month has passed since I asked for my account to be deleted and they still haven’t gotten to ACTUALLY deleting it and I have tried deleting the app and redone loading but I didn’t work. I don’t know what to do but I am VERY annoyed. Thanks for reading ### ASSISTANT: Gameplay - Deletion - negative )))

### Review: title: Don’t ask to delete your account, content: The reason I give it a one star is because it has been EXTREMELY frustrating. I say this because the last time i played was about a year ago and i wanted to delete my account. So since I linked my account there was no way to do that, so I ask supercell. At first I get there robot that asks if I want to restore my account and I tell it I want to delete my account and it asks questions about my previous account? Ok but then I get a real person after 3 days and then they ask am I sure i want to delete my account for 2 days. But by now I didn’t talk for about 3 days and they closed the chat, so I had to wait another few days with the robot and another person. Finally though when they realize that I actually want to delete my account it asks two weeks. Now I do understand the wait period, so if you wanted to you could ask to have your base back. Now I wait the two weeks. So two weeks pass and I log on and I get a message “your account will be deleted soon.” So I wait so I come back on a week later and it STILL tells me my account will be deleted soon so I wait again about a month has passed since I asked for my account to be deleted and they still haven’t gotten to ACTUALLY deleting it and I have tried deleting the app and redone loading but I didn’t work. I don’t know what to do but I am VERY annoyed. Thanks for reading ### Analysis: categories: Gameplay, aspects: Deletion, sentiments: negative )))

### Review: title: Don’t ask to delete your account, content: The reason I give it a one star is because it has been EXTREMELY frustrating. I say this because the last time i played was about a year ago and i wanted to delete my account. So since I linked my account there was no way to do that, so I ask supercell. At first I get there robot that asks if I want to restore my account and I tell it I want to delete my account and it asks questions about my previous account? Ok but then I get a real person after 3 days and then they ask am I sure i want to delete my account for 2 days. But by now I didn’t talk for about 3 days and they closed the chat, so I had to wait another few days with the robot and another person. Finally though when they realize that I actually want to delete my account it asks two weeks. Now I do understand the wait period, so if you wanted to you could ask to have your base back. Now I wait the two weeks. So two weeks pass and I log on and I get a message “your account will be deleted soon.” So I wait so I come back on a week later and it STILL tells me my account will be deleted soon so I wait again about a month has passed since I asked for my account to be deleted and they still haven’t gotten to ACTUALLY deleting it and I have tried deleting the app and redone loading but I didn’t work. I don’t know what to do but I am VERY annoyed. Thanks for reading ### Analysis: categories: (Gameplay) aspects: (Deletion) sentiments: (negative) )))

One of the best games in the history of mobile gaming.

I mean, i have nothing to say at all. This game is perfect. A BIG perfect. , I know some people have issues with their account being “lost” and not being able to retrieve it even after contacting help and support. I had my account locked and within 4 hours i got it back because I cooperated. Yes dudes, you gotta learn how to cooperate and provide them exactly with the information they want., Also some people say it is a time-y game and it takes years to max out your village completely. Well yes it is a time-y game but Supercell has gave you an option to progress fast by buying the gold pass. And if you are just the type who cant wait at all, sorry to say this game aint for you. But you can surely try games like Brawl Stars and Clash Royale, ones which don't have a factor to wait a ton for., Overall, as i said, great game.

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Progression, Accessibility, Gameplay Quality, Time Drain, Options for Progression

Positive, Positive, Positive, Negative, Positive

Gameplay - Progression - Positive, Gameplay - Accessibility - Positive, Gameplay - Gameplay Quality - Positive, Gameplay - Time Drain - Negative, Gameplay - Options for Progression - Positive

### USER: One of the best games in the history of mobile gaming.: I mean, i have nothing to say at all. This game is perfect. A BIG perfect. , I know some people have issues with their account being “lost” and not being able to retrieve it even after contacting help and support. I had my account locked and within 4 hours i got it back because I cooperated. Yes dudes, you gotta learn how to cooperate and provide them exactly with the information they want., Also some people say it is a time-y game and it takes years to max out your village completely. Well yes it is a time-y game but Supercell has gave you an option to progress fast by buying the gold pass. And if you are just the type who cant wait at all, sorry to say this game aint for you. But you can surely try games like Brawl Stars and Clash Royale, ones which don't have a factor to wait a ton for., Overall, as i said, great game. ### ASSISTANT: Gameplay - Progression - Positive, Gameplay - Accessibility - Positive, Gameplay - Gameplay Quality - Positive, Gameplay - Time Drain - Negative, Gameplay - Options for Progression - Positive )))

### Review: title: One of the best games in the history of mobile gaming., content: I mean, i have nothing to say at all. This game is perfect. A BIG perfect. , I know some people have issues with their account being “lost” and not being able to retrieve it even after contacting help and support. I had my account locked and within 4 hours i got it back because I cooperated. Yes dudes, you gotta learn how to cooperate and provide them exactly with the information they want., Also some people say it is a time-y game and it takes years to max out your village completely. Well yes it is a time-y game but Supercell has gave you an option to progress fast by buying the gold pass. And if you are just the type who cant wait at all, sorry to say this game aint for you. But you can surely try games like Brawl Stars and Clash Royale, ones which don't have a factor to wait a ton for., Overall, as i said, great game. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Progression, Accessibility, Gameplay Quality, Time Drain, Options for Progression, sentiments: Positive, Positive, Positive, Negative, Positive )))

### Review: title: One of the best games in the history of mobile gaming., content: I mean, i have nothing to say at all. This game is perfect. A BIG perfect. , I know some people have issues with their account being “lost” and not being able to retrieve it even after contacting help and support. I had my account locked and within 4 hours i got it back because I cooperated. Yes dudes, you gotta learn how to cooperate and provide them exactly with the information they want., Also some people say it is a time-y game and it takes years to max out your village completely. Well yes it is a time-y game but Supercell has gave you an option to progress fast by buying the gold pass. And if you are just the type who cant wait at all, sorry to say this game aint for you. But you can surely try games like Brawl Stars and Clash Royale, ones which don't have a factor to wait a ton for., Overall, as i said, great game. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Progression, Accessibility, Gameplay Quality, Time Drain, Options for Progression) sentiments: (Positive, Positive, Positive, Negative, Positive) )))

Am I having a nightmare?

I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what products I have recently viewed anymore. It sure seems like you are trying to get us to search less. What happened to spending hours looking for the perfect product, easily moving through your screens? I am ready to ditch this nightmare for runner shopping elsewhere.

Search

Shopping experience

negative

Search - Shopping experience - negative

### USER: Am I having a nightmare?: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what products I have recently viewed anymore. It sure seems like you are trying to get us to search less. What happened to spending hours looking for the perfect product, easily moving through your screens? I am ready to ditch this nightmare for runner shopping elsewhere. ### ASSISTANT: Search - Shopping experience - negative )))

### Review: title: Am I having a nightmare?, content: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what products I have recently viewed anymore. It sure seems like you are trying to get us to search less. What happened to spending hours looking for the perfect product, easily moving through your screens? I am ready to ditch this nightmare for runner shopping elsewhere. ### Analysis: categories: Search, aspects: Shopping experience, sentiments: negative )))

### Review: title: Am I having a nightmare?, content: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what products I have recently viewed anymore. It sure seems like you are trying to get us to search less. What happened to spending hours looking for the perfect product, easily moving through your screens? I am ready to ditch this nightmare for runner shopping elsewhere. ### Analysis: categories: (Search) aspects: (Shopping experience) sentiments: (negative) )))

App never works, dead links that go no where, no app support

As a business owner who uses Instagram to promote my business - I find the app unreliable with tons of glitches and dead links that don’t work, the app is cluttered with options / links that make the user interface look unprofessional and Instagram is slowly making the same mistakes that Facebook made with their Ui design, advertising on Instagram has great results whenever the app works but I constantly have ads rejected for no reason or the app is so glitchy that I can’t login or post ads, I find that Instagram doesn’t know what they want the app to be (reels, stories, igtv, posts… Instagram just needs to make an app that works and quit trying to complicate the user design), app support is non-existent and glitches often keep me from advertising on Instagram for weeks at a time - you would think that Instagram / Facebook/ meta would take ad revenue serious enough to make the app work consistently but this is sadly not what is happening, I don’t understand this whole meta / facebook takeover of the app (facebook has a horrible user interface that is cluttered and scattered between various meta and Facebook links that are confusing to navigate - Instagram is slowly introducing new features in this same manner and is slowly making a simple app complicated for no reason (this is why Tik Tok is having so much success and Facebook / Meta / Instagram is struggling).

Interface, Functionality, Functionality, Functionality, Functionality, Functionality, Support, Interface, Interface, Interface

User interface, Links, Login, Posting, Glitches, Ads, App support, Cluttered, User design, Features

negative, negative, negative, negative, negative, negative, negative, negative, negative, negative

App-Features - User Interface - Negative, App-Features - Advertising - Negative, App-Support - Responsiveness - Negative, App-Features - User Interface - Negative, App-Features - Complexity - Negative

### USER: App never works, dead links that go no where, no app support: As a business owner who uses Instagram to promote my business - I find the app unreliable with tons of glitches and dead links that don’t work, the app is cluttered with options / links that make the user interface look unprofessional and Instagram is slowly making the same mistakes that Facebook made with their Ui design, advertising on Instagram has great results whenever the app works but I constantly have ads rejected for no reason or the app is so glitchy that I can’t login or post ads, I find that Instagram doesn’t know what they want the app to be (reels, stories, igtv, posts… Instagram just needs to make an app that works and quit trying to complicate the user design), app support is non-existent and glitches often keep me from advertising on Instagram for weeks at a time - you would think that Instagram / Facebook/ meta would take ad revenue serious enough to make the app work consistently but this is sadly not what is happening, I don’t understand this whole meta / facebook takeover of the app (facebook has a horrible user interface that is cluttered and scattered between various meta and Facebook links that are confusing to navigate - Instagram is slowly introducing new features in this same manner and is slowly making a simple app complicated for no reason (this is why Tik Tok is having so much success and Facebook / Meta / Instagram is struggling). ### ASSISTANT: App-Features - User Interface - Negative, App-Features - Advertising - Negative, App-Support - Responsiveness - Negative, App-Features - User Interface - Negative, App-Features - Complexity - Negative )))

### Review: title: App never works, dead links that go no where, no app support, content: As a business owner who uses Instagram to promote my business - I find the app unreliable with tons of glitches and dead links that don’t work, the app is cluttered with options / links that make the user interface look unprofessional and Instagram is slowly making the same mistakes that Facebook made with their Ui design, advertising on Instagram has great results whenever the app works but I constantly have ads rejected for no reason or the app is so glitchy that I can’t login or post ads, I find that Instagram doesn’t know what they want the app to be (reels, stories, igtv, posts… Instagram just needs to make an app that works and quit trying to complicate the user design), app support is non-existent and glitches often keep me from advertising on Instagram for weeks at a time - you would think that Instagram / Facebook/ meta would take ad revenue serious enough to make the app work consistently but this is sadly not what is happening, I don’t understand this whole meta / facebook takeover of the app (facebook has a horrible user interface that is cluttered and scattered between various meta and Facebook links that are confusing to navigate - Instagram is slowly introducing new features in this same manner and is slowly making a simple app complicated for no reason (this is why Tik Tok is having so much success and Facebook / Meta / Instagram is struggling). ### Analysis: categories: Interface, Functionality, Functionality, Functionality, Functionality, Functionality, Support, Interface, Interface, Interface, aspects: User interface, Links, Login, Posting, Glitches, Ads, App support, Cluttered, User design, Features, sentiments: negative, negative, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: App never works, dead links that go no where, no app support, content: As a business owner who uses Instagram to promote my business - I find the app unreliable with tons of glitches and dead links that don’t work, the app is cluttered with options / links that make the user interface look unprofessional and Instagram is slowly making the same mistakes that Facebook made with their Ui design, advertising on Instagram has great results whenever the app works but I constantly have ads rejected for no reason or the app is so glitchy that I can’t login or post ads, I find that Instagram doesn’t know what they want the app to be (reels, stories, igtv, posts… Instagram just needs to make an app that works and quit trying to complicate the user design), app support is non-existent and glitches often keep me from advertising on Instagram for weeks at a time - you would think that Instagram / Facebook/ meta would take ad revenue serious enough to make the app work consistently but this is sadly not what is happening, I don’t understand this whole meta / facebook takeover of the app (facebook has a horrible user interface that is cluttered and scattered between various meta and Facebook links that are confusing to navigate - Instagram is slowly introducing new features in this same manner and is slowly making a simple app complicated for no reason (this is why Tik Tok is having so much success and Facebook / Meta / Instagram is struggling). ### Analysis: categories: (Interface, Functionality, Functionality, Functionality, Functionality, Functionality, Support, Interface, Interface, Interface) aspects: (User interface, Links, Login, Posting, Glitches, Ads, App support, Cluttered, User design, Features) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative, negative, negative) )))

Complete joke don’t waist time or $

Complete joke and criminal to charge patients and bill insurance companies with no intention of actually treating illness. You shouldn’t have to convince a Dr of Illness if symptoms are self explanatory. Dr. Diab didn’t even write up my sons report with an ounce of accuracy. My son had an upper respiratory infection secondary to 8 days of flu and or cold. I explained my son was completely better with no symptoms for one day after the virus ran its course and then next day woke up with upper respiratory/chest cough, green phlegm, hoarseness and another fever. He recommended two additional days out of school with over the counter mucinex and Tylenol. In Dr. Diab’s report of our consult he wrote the reason for my call was for sinusitis and possible ear infection which I didn’t once mention either of those symptoms., , Ended up using Walgreens VideoMD and Dr there talked to my son and I both and said he needed an antibiotic.

Healthcare, Healthcare, Healthcare

Billing, Diagnosis, Treatment Plan

Negative, Negative, Negative

Healthcare - Billing - Negative, Healthcare - Diagnosis - Negative, Healthcare - Treatment Plan - Negative

### USER: Complete joke don’t waist time or $: Complete joke and criminal to charge patients and bill insurance companies with no intention of actually treating illness. You shouldn’t have to convince a Dr of Illness if symptoms are self explanatory. Dr. Diab didn’t even write up my sons report with an ounce of accuracy. My son had an upper respiratory infection secondary to 8 days of flu and or cold. I explained my son was completely better with no symptoms for one day after the virus ran its course and then next day woke up with upper respiratory/chest cough, green phlegm, hoarseness and another fever. He recommended two additional days out of school with over the counter mucinex and Tylenol. In Dr. Diab’s report of our consult he wrote the reason for my call was for sinusitis and possible ear infection which I didn’t once mention either of those symptoms., , Ended up using Walgreens VideoMD and Dr there talked to my son and I both and said he needed an antibiotic. ### ASSISTANT: Healthcare - Billing - Negative, Healthcare - Diagnosis - Negative, Healthcare - Treatment Plan - Negative )))

### Review: title: Complete joke don’t waist time or $, content: Complete joke and criminal to charge patients and bill insurance companies with no intention of actually treating illness. You shouldn’t have to convince a Dr of Illness if symptoms are self explanatory. Dr. Diab didn’t even write up my sons report with an ounce of accuracy. My son had an upper respiratory infection secondary to 8 days of flu and or cold. I explained my son was completely better with no symptoms for one day after the virus ran its course and then next day woke up with upper respiratory/chest cough, green phlegm, hoarseness and another fever. He recommended two additional days out of school with over the counter mucinex and Tylenol. In Dr. Diab’s report of our consult he wrote the reason for my call was for sinusitis and possible ear infection which I didn’t once mention either of those symptoms., , Ended up using Walgreens VideoMD and Dr there talked to my son and I both and said he needed an antibiotic. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Billing, Diagnosis, Treatment Plan, sentiments: Negative, Negative, Negative )))

### Review: title: Complete joke don’t waist time or $, content: Complete joke and criminal to charge patients and bill insurance companies with no intention of actually treating illness. You shouldn’t have to convince a Dr of Illness if symptoms are self explanatory. Dr. Diab didn’t even write up my sons report with an ounce of accuracy. My son had an upper respiratory infection secondary to 8 days of flu and or cold. I explained my son was completely better with no symptoms for one day after the virus ran its course and then next day woke up with upper respiratory/chest cough, green phlegm, hoarseness and another fever. He recommended two additional days out of school with over the counter mucinex and Tylenol. In Dr. Diab’s report of our consult he wrote the reason for my call was for sinusitis and possible ear infection which I didn’t once mention either of those symptoms., , Ended up using Walgreens VideoMD and Dr there talked to my son and I both and said he needed an antibiotic. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Billing, Diagnosis, Treatment Plan) sentiments: (Negative, Negative, Negative) )))

THIS IS A URGENT NEED

Hello instagram, Your most recent upgrade, which lets users attach a 30-second audio clip to their notes, has caused me some trouble. All of my buddies have received this update, but I haven’t. I’ve made an effort to be patient and to fix the problem. I tried upgrading the app numerous times, restarting my phone, updating my phone, deleting the app, logging out of my account, and nothing worked. No option for music on my notes. I don’t know why I’m being left out.I’m disappointed that Instagram would reject someone like this, and I’m upset altogether. Please provide me this update; I’d appreciate it. I don’t think it’s pleasant to be left out of your updates, and I have no idea why you choose to leave out someone like me. But it’s unfair, and I’d like to know about this development as soon as possible. I don’t deserve this update, so kindly give it to me. It’s quite disrespectful and disgusting of you to ignore me. I truly want this update, and I’m furious that you excluded me from it and all the other upgrades you’ve done. I would really like to include music on my notes because I adore it. I’m not sure why you’re picking on me in this way, but it has to stop.I’d love to add music to my notes, so please provide me this update. I’m grateful.

App

Update

Negative

App - Updates - Negative, App - Features - Negative

### USER: THIS IS A URGENT NEED: Hello instagram, Your most recent upgrade, which lets users attach a 30-second audio clip to their notes, has caused me some trouble. All of my buddies have received this update, but I haven’t. I’ve made an effort to be patient and to fix the problem. I tried upgrading the app numerous times, restarting my phone, updating my phone, deleting the app, logging out of my account, and nothing worked. No option for music on my notes. I don’t know why I’m being left out.I’m disappointed that Instagram would reject someone like this, and I’m upset altogether. Please provide me this update; I’d appreciate it. I don’t think it’s pleasant to be left out of your updates, and I have no idea why you choose to leave out someone like me. But it’s unfair, and I’d like to know about this development as soon as possible. I don’t deserve this update, so kindly give it to me. It’s quite disrespectful and disgusting of you to ignore me. I truly want this update, and I’m furious that you excluded me from it and all the other upgrades you’ve done. I would really like to include music on my notes because I adore it. I’m not sure why you’re picking on me in this way, but it has to stop.I’d love to add music to my notes, so please provide me this update. I’m grateful. ### ASSISTANT: App - Updates - Negative, App - Features - Negative )))

### Review: title: THIS IS A URGENT NEED, content: Hello instagram, Your most recent upgrade, which lets users attach a 30-second audio clip to their notes, has caused me some trouble. All of my buddies have received this update, but I haven’t. I’ve made an effort to be patient and to fix the problem. I tried upgrading the app numerous times, restarting my phone, updating my phone, deleting the app, logging out of my account, and nothing worked. No option for music on my notes. I don’t know why I’m being left out.I’m disappointed that Instagram would reject someone like this, and I’m upset altogether. Please provide me this update; I’d appreciate it. I don’t think it’s pleasant to be left out of your updates, and I have no idea why you choose to leave out someone like me. But it’s unfair, and I’d like to know about this development as soon as possible. I don’t deserve this update, so kindly give it to me. It’s quite disrespectful and disgusting of you to ignore me. I truly want this update, and I’m furious that you excluded me from it and all the other upgrades you’ve done. I would really like to include music on my notes because I adore it. I’m not sure why you’re picking on me in this way, but it has to stop.I’d love to add music to my notes, so please provide me this update. I’m grateful. ### Analysis: categories: App, aspects: Update, sentiments: Negative )))

### Review: title: THIS IS A URGENT NEED, content: Hello instagram, Your most recent upgrade, which lets users attach a 30-second audio clip to their notes, has caused me some trouble. All of my buddies have received this update, but I haven’t. I’ve made an effort to be patient and to fix the problem. I tried upgrading the app numerous times, restarting my phone, updating my phone, deleting the app, logging out of my account, and nothing worked. No option for music on my notes. I don’t know why I’m being left out.I’m disappointed that Instagram would reject someone like this, and I’m upset altogether. Please provide me this update; I’d appreciate it. I don’t think it’s pleasant to be left out of your updates, and I have no idea why you choose to leave out someone like me. But it’s unfair, and I’d like to know about this development as soon as possible. I don’t deserve this update, so kindly give it to me. It’s quite disrespectful and disgusting of you to ignore me. I truly want this update, and I’m furious that you excluded me from it and all the other upgrades you’ve done. I would really like to include music on my notes because I adore it. I’m not sure why you’re picking on me in this way, but it has to stop.I’d love to add music to my notes, so please provide me this update. I’m grateful. ### Analysis: categories: (App) aspects: (Update) sentiments: (Negative) )))

Supercell is greedy

I’ve been playing clash of clans for about ten years. At one point I thought I was pretty good at the game, but with all the new updates and new town halls, it’s impossible to keep up. Sure the game is well designed and the game is really fun, but this game is pay to win. I’ll admit it , I spent way too much money on this game, but even though I spent all that time and money, I’m not even close to being a maxed player. Without spending insane amounts of money this game really isn’t that fun. The in game currency is also crazy disproportional, spending 7 million gold on a singular wall is insane. Also the upgrade times are crazy I have to wait like 3 weeks to upgrade certain things on my base. If you don’t play consistently every day , you lose a ton of trophies. Just the other day the battle pass in this game costed 5$ now it’s 7$ , supercell had no reason for this 40% increase in price, they were just greedy. Supercell needs to stop increasing prices for no reason it’s really annoying and disheartening especially for long term players.

App, Gameplay, Gameplay, Gameplay, Gameplay, Progression, Progression, In-App Purchases, Company

Price, Design, Enjoyment, Currency, Upgrade Times, Maxing Out, Spending, Battle Pass, Greed

Negative, Positive, Positive, Negative, Negative, Negative, Negative, Negative, Negative

App - Price - Negative, Gameplay - Design - Positive, Gameplay - Enjoyment - Positive, Gameplay - Currency - Negative, Gameplay - Upgrade Times - Negative, Progression - Maxing Out - Negative, Progression - Spending - Negative, In-App Purchases - Battle Pass - Negative, Company - Greed - Negative

### USER: Supercell is greedy: I’ve been playing clash of clans for about ten years. At one point I thought I was pretty good at the game, but with all the new updates and new town halls, it’s impossible to keep up. Sure the game is well designed and the game is really fun, but this game is pay to win. I’ll admit it , I spent way too much money on this game, but even though I spent all that time and money, I’m not even close to being a maxed player. Without spending insane amounts of money this game really isn’t that fun. The in game currency is also crazy disproportional, spending 7 million gold on a singular wall is insane. Also the upgrade times are crazy I have to wait like 3 weeks to upgrade certain things on my base. If you don’t play consistently every day , you lose a ton of trophies. Just the other day the battle pass in this game costed 5$ now it’s 7$ , supercell had no reason for this 40% increase in price, they were just greedy. Supercell needs to stop increasing prices for no reason it’s really annoying and disheartening especially for long term players. ### ASSISTANT: App - Price - Negative, Gameplay - Design - Positive, Gameplay - Enjoyment - Positive, Gameplay - Currency - Negative, Gameplay - Upgrade Times - Negative, Progression - Maxing Out - Negative, Progression - Spending - Negative, In-App Purchases - Battle Pass - Negative, Company - Greed - Negative )))

### Review: title: Supercell is greedy, content: I’ve been playing clash of clans for about ten years. At one point I thought I was pretty good at the game, but with all the new updates and new town halls, it’s impossible to keep up. Sure the game is well designed and the game is really fun, but this game is pay to win. I’ll admit it , I spent way too much money on this game, but even though I spent all that time and money, I’m not even close to being a maxed player. Without spending insane amounts of money this game really isn’t that fun. The in game currency is also crazy disproportional, spending 7 million gold on a singular wall is insane. Also the upgrade times are crazy I have to wait like 3 weeks to upgrade certain things on my base. If you don’t play consistently every day , you lose a ton of trophies. Just the other day the battle pass in this game costed 5$ now it’s 7$ , supercell had no reason for this 40% increase in price, they were just greedy. Supercell needs to stop increasing prices for no reason it’s really annoying and disheartening especially for long term players. ### Analysis: categories: App, Gameplay, Gameplay, Gameplay, Gameplay, Progression, Progression, In-App Purchases, Company, aspects: Price, Design, Enjoyment, Currency, Upgrade Times, Maxing Out, Spending, Battle Pass, Greed, sentiments: Negative, Positive, Positive, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Supercell is greedy, content: I’ve been playing clash of clans for about ten years. At one point I thought I was pretty good at the game, but with all the new updates and new town halls, it’s impossible to keep up. Sure the game is well designed and the game is really fun, but this game is pay to win. I’ll admit it , I spent way too much money on this game, but even though I spent all that time and money, I’m not even close to being a maxed player. Without spending insane amounts of money this game really isn’t that fun. The in game currency is also crazy disproportional, spending 7 million gold on a singular wall is insane. Also the upgrade times are crazy I have to wait like 3 weeks to upgrade certain things on my base. If you don’t play consistently every day , you lose a ton of trophies. Just the other day the battle pass in this game costed 5$ now it’s 7$ , supercell had no reason for this 40% increase in price, they were just greedy. Supercell needs to stop increasing prices for no reason it’s really annoying and disheartening especially for long term players. ### Analysis: categories: (App, Gameplay, Gameplay, Gameplay, Gameplay, Progression, Progression, In-App Purchases, Company) aspects: (Price, Design, Enjoyment, Currency, Upgrade Times, Maxing Out, Spending, Battle Pass, Greed) sentiments: (Negative, Positive, Positive, Negative, Negative, Negative, Negative, Negative, Negative) )))

Horrible

My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this

Security, Security, Security, Security

Communication, Account access, Functionality, Spam

Negative, Negative, Negative, Negative

Security - Communication - Negative, Security - Account access - Negative, Security - Functionality - Negative, Security - Spam - Negative

### USER: Horrible: My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this ### ASSISTANT: Security - Communication - Negative, Security - Account access - Negative, Security - Functionality - Negative, Security - Spam - Negative )))

### Review: title: Horrible, content: My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this ### Analysis: categories: Security, Security, Security, Security, aspects: Communication, Account access, Functionality, Spam, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Horrible, content: My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this ### Analysis: categories: (Security, Security, Security, Security) aspects: (Communication, Account access, Functionality, Spam) sentiments: (Negative, Negative, Negative, Negative) )))

Frustrating After the First Month

I use to really enjoy this game, but it almost seems as though you are being punished for not spending all day on the app. If you’re not playing the app, other clans can attack your home base, which I get is part of the fun, however there should be a cap of how many times that can happen throughout the day. It gets REALLY old and an annoying to come back to the app after awhile and notice that all of your gold, elixir and other resources are depleted to basically nothing and you have to start all over. It wouldn’t be such a big deal if you didn’t have to use that stuff in order to buy or upgrade other things. And even though they give you a shield for a little while afterwards, it doesn’t do the trick. In order to protect yourself for long enough periods of time to work up your resources you have to spend money to buy gems to get shields that last a week. It’s very ridiculous and frustrating. Fun game, for short term.

Gameplay

Clan attacks

negative

Gameplay - Clan attacks - negative

### USER: Frustrating After the First Month: I use to really enjoy this game, but it almost seems as though you are being punished for not spending all day on the app. If you’re not playing the app, other clans can attack your home base, which I get is part of the fun, however there should be a cap of how many times that can happen throughout the day. It gets REALLY old and an annoying to come back to the app after awhile and notice that all of your gold, elixir and other resources are depleted to basically nothing and you have to start all over. It wouldn’t be such a big deal if you didn’t have to use that stuff in order to buy or upgrade other things. And even though they give you a shield for a little while afterwards, it doesn’t do the trick. In order to protect yourself for long enough periods of time to work up your resources you have to spend money to buy gems to get shields that last a week. It’s very ridiculous and frustrating. Fun game, for short term. ### ASSISTANT: Gameplay - Clan attacks - negative )))

### Review: title: Frustrating After the First Month, content: I use to really enjoy this game, but it almost seems as though you are being punished for not spending all day on the app. If you’re not playing the app, other clans can attack your home base, which I get is part of the fun, however there should be a cap of how many times that can happen throughout the day. It gets REALLY old and an annoying to come back to the app after awhile and notice that all of your gold, elixir and other resources are depleted to basically nothing and you have to start all over. It wouldn’t be such a big deal if you didn’t have to use that stuff in order to buy or upgrade other things. And even though they give you a shield for a little while afterwards, it doesn’t do the trick. In order to protect yourself for long enough periods of time to work up your resources you have to spend money to buy gems to get shields that last a week. It’s very ridiculous and frustrating. Fun game, for short term. ### Analysis: categories: Gameplay, aspects: Clan attacks, sentiments: negative )))

### Review: title: Frustrating After the First Month, content: I use to really enjoy this game, but it almost seems as though you are being punished for not spending all day on the app. If you’re not playing the app, other clans can attack your home base, which I get is part of the fun, however there should be a cap of how many times that can happen throughout the day. It gets REALLY old and an annoying to come back to the app after awhile and notice that all of your gold, elixir and other resources are depleted to basically nothing and you have to start all over. It wouldn’t be such a big deal if you didn’t have to use that stuff in order to buy or upgrade other things. And even though they give you a shield for a little while afterwards, it doesn’t do the trick. In order to protect yourself for long enough periods of time to work up your resources you have to spend money to buy gems to get shields that last a week. It’s very ridiculous and frustrating. Fun game, for short term. ### Analysis: categories: (Gameplay) aspects: (Clan attacks) sentiments: (negative) )))

Pretty cool game

I have to say this game can be addicting and I agree with others who say that once you get to the top levels it does get expensive. I do love it when the developers give us days to boost for 1 gem and also when they give us days where troops or potions are cheaper THANK YOU. The only reason I have it at 4 stars is because if the developer reads this I would like them to know it’s a good game one, and two please let us keep our surviving and victorious troops after we get 100% victory in a battle. I kind of made up my own thinking when my king survived but was sleeping, my thinking was that he needed rest... but now that I’ve read what others have to say, I agree that those troops should be ready for next battle. Esp with how expensive it can be in the later levels. I want to max out everything before moving up a town hall but to be honest it seems like it would take forever. But I have plenty time. I usually play the game when I have 5 min in the am and before bed. Battle until I can’t cause I have to wait for troops and potions to train/be ready. Overall pretty cool game.

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Addiction, In-app purchases, Offers, Victory rewards, Troop training, Progression

positive, negative, positive, negative, negative, negative

Gameplay - Addiction - positive, Gameplay - In-app purchases - negative, Gameplay - Offers - positive, Gameplay - Victory rewards - negative, Gameplay - Troop training - negative, Gameplay - Progression - negative

### USER: Pretty cool game: I have to say this game can be addicting and I agree with others who say that once you get to the top levels it does get expensive. I do love it when the developers give us days to boost for 1 gem and also when they give us days where troops or potions are cheaper THANK YOU. The only reason I have it at 4 stars is because if the developer reads this I would like them to know it’s a good game one, and two please let us keep our surviving and victorious troops after we get 100% victory in a battle. I kind of made up my own thinking when my king survived but was sleeping, my thinking was that he needed rest... but now that I’ve read what others have to say, I agree that those troops should be ready for next battle. Esp with how expensive it can be in the later levels. I want to max out everything before moving up a town hall but to be honest it seems like it would take forever. But I have plenty time. I usually play the game when I have 5 min in the am and before bed. Battle until I can’t cause I have to wait for troops and potions to train/be ready. Overall pretty cool game. ### ASSISTANT: Gameplay - Addiction - positive, Gameplay - In-app purchases - negative, Gameplay - Offers - positive, Gameplay - Victory rewards - negative, Gameplay - Troop training - negative, Gameplay - Progression - negative )))

### Review: title: Pretty cool game, content: I have to say this game can be addicting and I agree with others who say that once you get to the top levels it does get expensive. I do love it when the developers give us days to boost for 1 gem and also when they give us days where troops or potions are cheaper THANK YOU. The only reason I have it at 4 stars is because if the developer reads this I would like them to know it’s a good game one, and two please let us keep our surviving and victorious troops after we get 100% victory in a battle. I kind of made up my own thinking when my king survived but was sleeping, my thinking was that he needed rest... but now that I’ve read what others have to say, I agree that those troops should be ready for next battle. Esp with how expensive it can be in the later levels. I want to max out everything before moving up a town hall but to be honest it seems like it would take forever. But I have plenty time. I usually play the game when I have 5 min in the am and before bed. Battle until I can’t cause I have to wait for troops and potions to train/be ready. Overall pretty cool game. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Addiction, In-app purchases, Offers, Victory rewards, Troop training, Progression, sentiments: positive, negative, positive, negative, negative, negative )))

### Review: title: Pretty cool game, content: I have to say this game can be addicting and I agree with others who say that once you get to the top levels it does get expensive. I do love it when the developers give us days to boost for 1 gem and also when they give us days where troops or potions are cheaper THANK YOU. The only reason I have it at 4 stars is because if the developer reads this I would like them to know it’s a good game one, and two please let us keep our surviving and victorious troops after we get 100% victory in a battle. I kind of made up my own thinking when my king survived but was sleeping, my thinking was that he needed rest... but now that I’ve read what others have to say, I agree that those troops should be ready for next battle. Esp with how expensive it can be in the later levels. I want to max out everything before moving up a town hall but to be honest it seems like it would take forever. But I have plenty time. I usually play the game when I have 5 min in the am and before bed. Battle until I can’t cause I have to wait for troops and potions to train/be ready. Overall pretty cool game. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Addiction, In-app purchases, Offers, Victory rewards, Troop training, Progression) sentiments: (positive, negative, positive, negative, negative, negative) )))

What good was downloading the updated version of the app!

I have been having problems using even the basic features of Instagram! So I went and updated it just a couple of days ago and it did nothing to help with the problems I’ve been experiencing!! I can’t like any posts, I am unable to comment on my own posts and I can’t comment on anyone else’s posts!! It’s so frustrating that I just downloaded the updated version and nothing has changed!! Basically all I can do is post but not add any comments or hashtags to my posts!! It’s getting very annoying now!! So maybe you all need to update IG again and see if that helps with all the problems, not just with my account but many people are having problems just the same way I am so it’s definitely something on your end and not mine!! It’s basically useless for me to post anything if I can’t even write anything about what I’m posting!! Extremely unhappy with this!! Hopefully you all can get these bugs fixed soon and make Instagram useable again!!!

User Interface, Functionality, App Updates

General, Commenting, Recent Update

Negative, Negative, Negative

Functionality - Basic features - negative

### USER: What good was downloading the updated version of the app!: I have been having problems using even the basic features of Instagram! So I went and updated it just a couple of days ago and it did nothing to help with the problems I’ve been experiencing!! I can’t like any posts, I am unable to comment on my own posts and I can’t comment on anyone else’s posts!! It’s so frustrating that I just downloaded the updated version and nothing has changed!! Basically all I can do is post but not add any comments or hashtags to my posts!! It’s getting very annoying now!! So maybe you all need to update IG again and see if that helps with all the problems, not just with my account but many people are having problems just the same way I am so it’s definitely something on your end and not mine!! It’s basically useless for me to post anything if I can’t even write anything about what I’m posting!! Extremely unhappy with this!! Hopefully you all can get these bugs fixed soon and make Instagram useable again!!! ### ASSISTANT: Functionality - Basic features - negative )))

### Review: title: What good was downloading the updated version of the app!, content: I have been having problems using even the basic features of Instagram! So I went and updated it just a couple of days ago and it did nothing to help with the problems I’ve been experiencing!! I can’t like any posts, I am unable to comment on my own posts and I can’t comment on anyone else’s posts!! It’s so frustrating that I just downloaded the updated version and nothing has changed!! Basically all I can do is post but not add any comments or hashtags to my posts!! It’s getting very annoying now!! So maybe you all need to update IG again and see if that helps with all the problems, not just with my account but many people are having problems just the same way I am so it’s definitely something on your end and not mine!! It’s basically useless for me to post anything if I can’t even write anything about what I’m posting!! Extremely unhappy with this!! Hopefully you all can get these bugs fixed soon and make Instagram useable again!!! ### Analysis: categories: User Interface, Functionality, App Updates, aspects: General, Commenting, Recent Update, sentiments: Negative, Negative, Negative )))

### Review: title: What good was downloading the updated version of the app!, content: I have been having problems using even the basic features of Instagram! So I went and updated it just a couple of days ago and it did nothing to help with the problems I’ve been experiencing!! I can’t like any posts, I am unable to comment on my own posts and I can’t comment on anyone else’s posts!! It’s so frustrating that I just downloaded the updated version and nothing has changed!! Basically all I can do is post but not add any comments or hashtags to my posts!! It’s getting very annoying now!! So maybe you all need to update IG again and see if that helps with all the problems, not just with my account but many people are having problems just the same way I am so it’s definitely something on your end and not mine!! It’s basically useless for me to post anything if I can’t even write anything about what I’m posting!! Extremely unhappy with this!! Hopefully you all can get these bugs fixed soon and make Instagram useable again!!! ### Analysis: categories: (User Interface, Functionality, App Updates) aspects: (General, Commenting, Recent Update) sentiments: (Negative, Negative, Negative) )))

I spend $15 and did not get a refund…

I am going to rate this game a 1 star. I literally spend $15 on this game when I first started playing on a brand new account to buy some gems. Then, I realize that after I bought my gems, I did not get what I paid for. I basically paid $15 on this mobile game just to get nothing in return. I tried everything in my power to go ahead and click on the help and support button to talk to one of the staff on this situation. Once I talked the staff, they said that I cannot get my refund back because they think that I am going to gem abuse and give the rest of the players a unfair advantage to get more gems. They also kept repeating and saying the most repetitive messages just to waste my time while I wait for them to respond to my previous message. I don’t like how I lose $15 and the developers have the audacity to increase the gold pass this season for July from $4.99 to $6.99 which just shows that the developers are greedy and scamming you for your money. Welp there goes my $15 that I spend for basically nothing.

Game, Game, Game, Game

Gems, Customer Service, Price, Monetization

Negative, Negative, Negative, Negative

Game - Gems - Negative, Game - Customer Service - Negative, Game - Price - Negative, Game - Monetization - Negative

### USER: I spend $15 and did not get a refund…: I am going to rate this game a 1 star. I literally spend $15 on this game when I first started playing on a brand new account to buy some gems. Then, I realize that after I bought my gems, I did not get what I paid for. I basically paid $15 on this mobile game just to get nothing in return. I tried everything in my power to go ahead and click on the help and support button to talk to one of the staff on this situation. Once I talked the staff, they said that I cannot get my refund back because they think that I am going to gem abuse and give the rest of the players a unfair advantage to get more gems. They also kept repeating and saying the most repetitive messages just to waste my time while I wait for them to respond to my previous message. I don’t like how I lose $15 and the developers have the audacity to increase the gold pass this season for July from $4.99 to $6.99 which just shows that the developers are greedy and scamming you for your money. Welp there goes my $15 that I spend for basically nothing. ### ASSISTANT: Game - Gems - Negative, Game - Customer Service - Negative, Game - Price - Negative, Game - Monetization - Negative )))

### Review: title: I spend $15 and did not get a refund…, content: I am going to rate this game a 1 star. I literally spend $15 on this game when I first started playing on a brand new account to buy some gems. Then, I realize that after I bought my gems, I did not get what I paid for. I basically paid $15 on this mobile game just to get nothing in return. I tried everything in my power to go ahead and click on the help and support button to talk to one of the staff on this situation. Once I talked the staff, they said that I cannot get my refund back because they think that I am going to gem abuse and give the rest of the players a unfair advantage to get more gems. They also kept repeating and saying the most repetitive messages just to waste my time while I wait for them to respond to my previous message. I don’t like how I lose $15 and the developers have the audacity to increase the gold pass this season for July from $4.99 to $6.99 which just shows that the developers are greedy and scamming you for your money. Welp there goes my $15 that I spend for basically nothing. ### Analysis: categories: Game, Game, Game, Game, aspects: Gems, Customer Service, Price, Monetization, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: I spend $15 and did not get a refund…, content: I am going to rate this game a 1 star. I literally spend $15 on this game when I first started playing on a brand new account to buy some gems. Then, I realize that after I bought my gems, I did not get what I paid for. I basically paid $15 on this mobile game just to get nothing in return. I tried everything in my power to go ahead and click on the help and support button to talk to one of the staff on this situation. Once I talked the staff, they said that I cannot get my refund back because they think that I am going to gem abuse and give the rest of the players a unfair advantage to get more gems. They also kept repeating and saying the most repetitive messages just to waste my time while I wait for them to respond to my previous message. I don’t like how I lose $15 and the developers have the audacity to increase the gold pass this season for July from $4.99 to $6.99 which just shows that the developers are greedy and scamming you for your money. Welp there goes my $15 that I spend for basically nothing. ### Analysis: categories: (Game, Game, Game, Game) aspects: (Gems, Customer Service, Price, Monetization) sentiments: (Negative, Negative, Negative, Negative) )))

I will not use this service again

After spending 3 sleepless days/nights in excruciating pain, the Teladoc and Walgreens could not seem to get my prescription submitted and/or filled. Teledoc insisted that it was there and Walgreens reported that they had no record...this went on for about 7 hours until I was simply forced to have to go into an Urgent Care facility for help. I was terrified to have to go into any medical facility during this Pandemic and that was the reason why I attempted and waited for 7 hours until I simply could not endure anymore. The biggest concern is that you are not able to call the doctor back that initially spoke to you and if you have any concerns with the pharmacy or with the prescriptions like I did....you have to simply wait until the answering service is able to reach out to the dr and then pass a message on for you....they charge you for a whole new visit if you have further questions and say that you can talk to another doctor about that concern. , , When people are in need of help or medical attention, the last thing that they should have to worry about is if their dr will be able to help them or if they are able to follow up with that dr without being charged for a new visit should there be a follow-up concern!!! , , I will NEVER use this service again!!!

Healthcare, Healthcare, Healthcare

Pharmacy, Doctor, Service

negative, negative, negative

Healthcare - Pharmacy - negative, Healthcare - Doctor - negative, Healthcare - Service - negative

### USER: I will not use this service again: After spending 3 sleepless days/nights in excruciating pain, the Teladoc and Walgreens could not seem to get my prescription submitted and/or filled. Teledoc insisted that it was there and Walgreens reported that they had no record...this went on for about 7 hours until I was simply forced to have to go into an Urgent Care facility for help. I was terrified to have to go into any medical facility during this Pandemic and that was the reason why I attempted and waited for 7 hours until I simply could not endure anymore. The biggest concern is that you are not able to call the doctor back that initially spoke to you and if you have any concerns with the pharmacy or with the prescriptions like I did....you have to simply wait until the answering service is able to reach out to the dr and then pass a message on for you....they charge you for a whole new visit if you have further questions and say that you can talk to another doctor about that concern. , , When people are in need of help or medical attention, the last thing that they should have to worry about is if their dr will be able to help them or if they are able to follow up with that dr without being charged for a new visit should there be a follow-up concern!!! , , I will NEVER use this service again!!! ### ASSISTANT: Healthcare - Pharmacy - negative, Healthcare - Doctor - negative, Healthcare - Service - negative )))

### Review: title: I will not use this service again, content: After spending 3 sleepless days/nights in excruciating pain, the Teladoc and Walgreens could not seem to get my prescription submitted and/or filled. Teledoc insisted that it was there and Walgreens reported that they had no record...this went on for about 7 hours until I was simply forced to have to go into an Urgent Care facility for help. I was terrified to have to go into any medical facility during this Pandemic and that was the reason why I attempted and waited for 7 hours until I simply could not endure anymore. The biggest concern is that you are not able to call the doctor back that initially spoke to you and if you have any concerns with the pharmacy or with the prescriptions like I did....you have to simply wait until the answering service is able to reach out to the dr and then pass a message on for you....they charge you for a whole new visit if you have further questions and say that you can talk to another doctor about that concern. , , When people are in need of help or medical attention, the last thing that they should have to worry about is if their dr will be able to help them or if they are able to follow up with that dr without being charged for a new visit should there be a follow-up concern!!! , , I will NEVER use this service again!!! ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Pharmacy, Doctor, Service, sentiments: negative, negative, negative )))

### Review: title: I will not use this service again, content: After spending 3 sleepless days/nights in excruciating pain, the Teladoc and Walgreens could not seem to get my prescription submitted and/or filled. Teledoc insisted that it was there and Walgreens reported that they had no record...this went on for about 7 hours until I was simply forced to have to go into an Urgent Care facility for help. I was terrified to have to go into any medical facility during this Pandemic and that was the reason why I attempted and waited for 7 hours until I simply could not endure anymore. The biggest concern is that you are not able to call the doctor back that initially spoke to you and if you have any concerns with the pharmacy or with the prescriptions like I did....you have to simply wait until the answering service is able to reach out to the dr and then pass a message on for you....they charge you for a whole new visit if you have further questions and say that you can talk to another doctor about that concern. , , When people are in need of help or medical attention, the last thing that they should have to worry about is if their dr will be able to help them or if they are able to follow up with that dr without being charged for a new visit should there be a follow-up concern!!! , , I will NEVER use this service again!!! ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Pharmacy, Doctor, Service) sentiments: (negative, negative, negative) )))

Limiting msg forwarding to one group if the msg was already forwarded multiple times

Why is the new update change log not talking about this?, , Whatsapp doesn’t allow you to forward a msg to multiple groups if the msg has already been forwarded multiple times before reaching you., , The reason whatsapp could have done this is to track who sent the msg in the first place and to avoid spreading rumors/misinformation during uncertain times like this. So if you think about doing the below mentioned workarounds, please be aware of what you are forwarding. If you are forwarding something that’s not right using the below workarounds, whatsapp can find you easily now than ever., , A easy way to get around this is,, 1. If it is a msg, copy and paste it and create a new msg Id to it and then you can forward it multiple times., 2. If it is a media, download and forward it to multiple groups. This will create a new msg id.

Functionality

Forwarding messages

Negative

Functionality - Forwarding messages - Negative

### USER: Limiting msg forwarding to one group if the msg was already forwarded multiple times: Why is the new update change log not talking about this?, , Whatsapp doesn’t allow you to forward a msg to multiple groups if the msg has already been forwarded multiple times before reaching you., , The reason whatsapp could have done this is to track who sent the msg in the first place and to avoid spreading rumors/misinformation during uncertain times like this. So if you think about doing the below mentioned workarounds, please be aware of what you are forwarding. If you are forwarding something that’s not right using the below workarounds, whatsapp can find you easily now than ever., , A easy way to get around this is,, 1. If it is a msg, copy and paste it and create a new msg Id to it and then you can forward it multiple times., 2. If it is a media, download and forward it to multiple groups. This will create a new msg id. ### ASSISTANT: Functionality - Forwarding messages - Negative )))

### Review: title: Limiting msg forwarding to one group if the msg was already forwarded multiple times, content: Why is the new update change log not talking about this?, , Whatsapp doesn’t allow you to forward a msg to multiple groups if the msg has already been forwarded multiple times before reaching you., , The reason whatsapp could have done this is to track who sent the msg in the first place and to avoid spreading rumors/misinformation during uncertain times like this. So if you think about doing the below mentioned workarounds, please be aware of what you are forwarding. If you are forwarding something that’s not right using the below workarounds, whatsapp can find you easily now than ever., , A easy way to get around this is,, 1. If it is a msg, copy and paste it and create a new msg Id to it and then you can forward it multiple times., 2. If it is a media, download and forward it to multiple groups. This will create a new msg id. ### Analysis: categories: Functionality, aspects: Forwarding messages, sentiments: Negative )))

### Review: title: Limiting msg forwarding to one group if the msg was already forwarded multiple times, content: Why is the new update change log not talking about this?, , Whatsapp doesn’t allow you to forward a msg to multiple groups if the msg has already been forwarded multiple times before reaching you., , The reason whatsapp could have done this is to track who sent the msg in the first place and to avoid spreading rumors/misinformation during uncertain times like this. So if you think about doing the below mentioned workarounds, please be aware of what you are forwarding. If you are forwarding something that’s not right using the below workarounds, whatsapp can find you easily now than ever., , A easy way to get around this is,, 1. If it is a msg, copy and paste it and create a new msg Id to it and then you can forward it multiple times., 2. If it is a media, download and forward it to multiple groups. This will create a new msg id. ### Analysis: categories: (Functionality) aspects: (Forwarding messages) sentiments: (Negative) )))

Not user friendly

I am a teacher who appreciates learning apps. I have a PhD in psychology and so I can appreciate a good learning app. I really like Duolingo, for example, because they nudge learners using what we know about learning. After using Duolingo for almost 3 years I was ready to try something new. Babbel seemed like the obvious choice. However I’ve been extremely disappointed. I’m an intermediate speaker and I was defaulted to saying hello and goodbye. Twice I took a placement test to be advanced to classes at my level. But the test wasn’t even a real test. Instead of seeing if u could speak Spanish by giving me Spanish to understand or statements to produce Babbel just asked me — in English — how good my Spanish is. That’s ok as a start but it’s ludicrous as a placement test. Making matters worse, the app is hard to navigate and it keeps offering me beginner lessons even after it says it places me at the intermediate level. Finally, so far at least, the content is boring. Duolingo uses humor and has inspiring podcasts with interesting life stories. Babbel has mundane stories that simply don’t engage me. Maybe I need to take a course in how to use Babbel but so far it’s a big disappointment. I’m giving it another week before I cancel. Brett Pelham

App, App, App

Navigability, Content, Assessment

Negative, Negative, Negative

App - Navigability - Negative, App - Content - Negative, App - Assessment - Negative

### USER: Not user friendly: I am a teacher who appreciates learning apps. I have a PhD in psychology and so I can appreciate a good learning app. I really like Duolingo, for example, because they nudge learners using what we know about learning. After using Duolingo for almost 3 years I was ready to try something new. Babbel seemed like the obvious choice. However I’ve been extremely disappointed. I’m an intermediate speaker and I was defaulted to saying hello and goodbye. Twice I took a placement test to be advanced to classes at my level. But the test wasn’t even a real test. Instead of seeing if u could speak Spanish by giving me Spanish to understand or statements to produce Babbel just asked me — in English — how good my Spanish is. That’s ok as a start but it’s ludicrous as a placement test. Making matters worse, the app is hard to navigate and it keeps offering me beginner lessons even after it says it places me at the intermediate level. Finally, so far at least, the content is boring. Duolingo uses humor and has inspiring podcasts with interesting life stories. Babbel has mundane stories that simply don’t engage me. Maybe I need to take a course in how to use Babbel but so far it’s a big disappointment. I’m giving it another week before I cancel. Brett Pelham ### ASSISTANT: App - Navigability - Negative, App - Content - Negative, App - Assessment - Negative )))

### Review: title: Not user friendly, content: I am a teacher who appreciates learning apps. I have a PhD in psychology and so I can appreciate a good learning app. I really like Duolingo, for example, because they nudge learners using what we know about learning. After using Duolingo for almost 3 years I was ready to try something new. Babbel seemed like the obvious choice. However I’ve been extremely disappointed. I’m an intermediate speaker and I was defaulted to saying hello and goodbye. Twice I took a placement test to be advanced to classes at my level. But the test wasn’t even a real test. Instead of seeing if u could speak Spanish by giving me Spanish to understand or statements to produce Babbel just asked me — in English — how good my Spanish is. That’s ok as a start but it’s ludicrous as a placement test. Making matters worse, the app is hard to navigate and it keeps offering me beginner lessons even after it says it places me at the intermediate level. Finally, so far at least, the content is boring. Duolingo uses humor and has inspiring podcasts with interesting life stories. Babbel has mundane stories that simply don’t engage me. Maybe I need to take a course in how to use Babbel but so far it’s a big disappointment. I’m giving it another week before I cancel. Brett Pelham ### Analysis: categories: App, App, App, aspects: Navigability, Content, Assessment, sentiments: Negative, Negative, Negative )))

### Review: title: Not user friendly, content: I am a teacher who appreciates learning apps. I have a PhD in psychology and so I can appreciate a good learning app. I really like Duolingo, for example, because they nudge learners using what we know about learning. After using Duolingo for almost 3 years I was ready to try something new. Babbel seemed like the obvious choice. However I’ve been extremely disappointed. I’m an intermediate speaker and I was defaulted to saying hello and goodbye. Twice I took a placement test to be advanced to classes at my level. But the test wasn’t even a real test. Instead of seeing if u could speak Spanish by giving me Spanish to understand or statements to produce Babbel just asked me — in English — how good my Spanish is. That’s ok as a start but it’s ludicrous as a placement test. Making matters worse, the app is hard to navigate and it keeps offering me beginner lessons even after it says it places me at the intermediate level. Finally, so far at least, the content is boring. Duolingo uses humor and has inspiring podcasts with interesting life stories. Babbel has mundane stories that simply don’t engage me. Maybe I need to take a course in how to use Babbel but so far it’s a big disappointment. I’m giving it another week before I cancel. Brett Pelham ### Analysis: categories: (App, App, App) aspects: (Navigability, Content, Assessment) sentiments: (Negative, Negative, Negative) )))

PCP

I spoke for the 1st time with my PCP with Teladoc and I was highly disappointed. I am not sure if it was a bad day, because it is Monday, but it was not a pleasant experience. This process is new for me and her level of commitment or concern was minimal at the least. I selected the physician based on Teladoc ratings. However, I felt more as a number versus a person that needed assistance from an entity that provides assistance and care. , , I have worked with thousands of customers, other professionals, inclusive of many attorneys and I am truly disappointed with the service I received today. The nurse assistant which called to confirm the appointment and my medical details prior to the call with the doctor was great and I appreciate the level of service. , , Joycelyn Williams

Healthcare, Healthcare, Healthcare

Physician, Service, Nurse assistant

Negative, Negative, Positive

Healthcare - Physician - Negative, Healthcare - Service - Negative, Healthcare - Nurse assistant - Positive

### USER: PCP: I spoke for the 1st time with my PCP with Teladoc and I was highly disappointed. I am not sure if it was a bad day, because it is Monday, but it was not a pleasant experience. This process is new for me and her level of commitment or concern was minimal at the least. I selected the physician based on Teladoc ratings. However, I felt more as a number versus a person that needed assistance from an entity that provides assistance and care. , , I have worked with thousands of customers, other professionals, inclusive of many attorneys and I am truly disappointed with the service I received today. The nurse assistant which called to confirm the appointment and my medical details prior to the call with the doctor was great and I appreciate the level of service. , , Joycelyn Williams ### ASSISTANT: Healthcare - Physician - Negative, Healthcare - Service - Negative, Healthcare - Nurse assistant - Positive )))

### Review: title: PCP, content: I spoke for the 1st time with my PCP with Teladoc and I was highly disappointed. I am not sure if it was a bad day, because it is Monday, but it was not a pleasant experience. This process is new for me and her level of commitment or concern was minimal at the least. I selected the physician based on Teladoc ratings. However, I felt more as a number versus a person that needed assistance from an entity that provides assistance and care. , , I have worked with thousands of customers, other professionals, inclusive of many attorneys and I am truly disappointed with the service I received today. The nurse assistant which called to confirm the appointment and my medical details prior to the call with the doctor was great and I appreciate the level of service. , , Joycelyn Williams ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Physician, Service, Nurse assistant, sentiments: Negative, Negative, Positive )))

### Review: title: PCP, content: I spoke for the 1st time with my PCP with Teladoc and I was highly disappointed. I am not sure if it was a bad day, because it is Monday, but it was not a pleasant experience. This process is new for me and her level of commitment or concern was minimal at the least. I selected the physician based on Teladoc ratings. However, I felt more as a number versus a person that needed assistance from an entity that provides assistance and care. , , I have worked with thousands of customers, other professionals, inclusive of many attorneys and I am truly disappointed with the service I received today. The nurse assistant which called to confirm the appointment and my medical details prior to the call with the doctor was great and I appreciate the level of service. , , Joycelyn Williams ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Physician, Service, Nurse assistant) sentiments: (Negative, Negative, Positive) )))

This app

I don’t understand this app. It has no information for you when you login. It ask you to sign in on top of a sign in. It’s ridiculous how I try over and over to sign into this app it says hello with my name but when I try to use features it asks me to sign in again. It tells me that I don’t have any resent orders when that isn’t true. It asks me for feed back on a delivered package and yet it comes back saying sorry there is no orders in the past 30 days when I have just received a package . Should I be using a different app for orders? A different app to see account info? What’s the deal. This isn’t good. I’m a tad bit disturbed. It wouldn’t even let me respond to my satisfaction of delivery. Do better to stay better.

Usability, Functionality, Functionality, Functionality

Sign-in, Feature access, Order tracking, Feedback

negative, negative, negative, negative

Usability - Sign-in - negative, Functionality - Feature access - negative, Functionality - Order tracking - negative, Functionality - Feedback - negative

### USER: This app: I don’t understand this app. It has no information for you when you login. It ask you to sign in on top of a sign in. It’s ridiculous how I try over and over to sign into this app it says hello with my name but when I try to use features it asks me to sign in again. It tells me that I don’t have any resent orders when that isn’t true. It asks me for feed back on a delivered package and yet it comes back saying sorry there is no orders in the past 30 days when I have just received a package . Should I be using a different app for orders? A different app to see account info? What’s the deal. This isn’t good. I’m a tad bit disturbed. It wouldn’t even let me respond to my satisfaction of delivery. Do better to stay better. ### ASSISTANT: Usability - Sign-in - negative, Functionality - Feature access - negative, Functionality - Order tracking - negative, Functionality - Feedback - negative )))

### Review: title: This app, content: I don’t understand this app. It has no information for you when you login. It ask you to sign in on top of a sign in. It’s ridiculous how I try over and over to sign into this app it says hello with my name but when I try to use features it asks me to sign in again. It tells me that I don’t have any resent orders when that isn’t true. It asks me for feed back on a delivered package and yet it comes back saying sorry there is no orders in the past 30 days when I have just received a package . Should I be using a different app for orders? A different app to see account info? What’s the deal. This isn’t good. I’m a tad bit disturbed. It wouldn’t even let me respond to my satisfaction of delivery. Do better to stay better. ### Analysis: categories: Usability, Functionality, Functionality, Functionality, aspects: Sign-in, Feature access, Order tracking, Feedback, sentiments: negative, negative, negative, negative )))

### Review: title: This app, content: I don’t understand this app. It has no information for you when you login. It ask you to sign in on top of a sign in. It’s ridiculous how I try over and over to sign into this app it says hello with my name but when I try to use features it asks me to sign in again. It tells me that I don’t have any resent orders when that isn’t true. It asks me for feed back on a delivered package and yet it comes back saying sorry there is no orders in the past 30 days when I have just received a package . Should I be using a different app for orders? A different app to see account info? What’s the deal. This isn’t good. I’m a tad bit disturbed. It wouldn’t even let me respond to my satisfaction of delivery. Do better to stay better. ### Analysis: categories: (Usability, Functionality, Functionality, Functionality) aspects: (Sign-in, Feature access, Order tracking, Feedback) sentiments: (negative, negative, negative, negative) )))

Needs more options, Couldn’t use here’s why.

I was reading reviews to see how good this is for beginners, I decided to get the app and see how it looked. I was looking at the languages and there wasn’t a wide variety. I was learning Spanish for quite some time but hoping to learn Japanese with babbel or other learning apps for beginners, Sadly Japanese wasn’t an option and a language I could be even more interested in is either Spanish, Brazilian Portuguese, or Italian. And right now, I’m not to interested in any of these. I just hope to see more options like Japanese, Korean, Chinese. Even simplified options for these. I would totally give a better rating and use this a lot more if I could learn the language I want to learn., , This could become a future problem as-well with users that want to learn languages (You don’t provide as of now). I hope to see more options in the future.

App Features

Language Options

Negative

App Features - Language Options - Negative

### USER: Needs more options, Couldn’t use here’s why.: I was reading reviews to see how good this is for beginners, I decided to get the app and see how it looked. I was looking at the languages and there wasn’t a wide variety. I was learning Spanish for quite some time but hoping to learn Japanese with babbel or other learning apps for beginners, Sadly Japanese wasn’t an option and a language I could be even more interested in is either Spanish, Brazilian Portuguese, or Italian. And right now, I’m not to interested in any of these. I just hope to see more options like Japanese, Korean, Chinese. Even simplified options for these. I would totally give a better rating and use this a lot more if I could learn the language I want to learn., , This could become a future problem as-well with users that want to learn languages (You don’t provide as of now). I hope to see more options in the future. ### ASSISTANT: App Features - Language Options - Negative )))

### Review: title: Needs more options, Couldn’t use here’s why., content: I was reading reviews to see how good this is for beginners, I decided to get the app and see how it looked. I was looking at the languages and there wasn’t a wide variety. I was learning Spanish for quite some time but hoping to learn Japanese with babbel or other learning apps for beginners, Sadly Japanese wasn’t an option and a language I could be even more interested in is either Spanish, Brazilian Portuguese, or Italian. And right now, I’m not to interested in any of these. I just hope to see more options like Japanese, Korean, Chinese. Even simplified options for these. I would totally give a better rating and use this a lot more if I could learn the language I want to learn., , This could become a future problem as-well with users that want to learn languages (You don’t provide as of now). I hope to see more options in the future. ### Analysis: categories: App Features, aspects: Language Options, sentiments: Negative )))

### Review: title: Needs more options, Couldn’t use here’s why., content: I was reading reviews to see how good this is for beginners, I decided to get the app and see how it looked. I was looking at the languages and there wasn’t a wide variety. I was learning Spanish for quite some time but hoping to learn Japanese with babbel or other learning apps for beginners, Sadly Japanese wasn’t an option and a language I could be even more interested in is either Spanish, Brazilian Portuguese, or Italian. And right now, I’m not to interested in any of these. I just hope to see more options like Japanese, Korean, Chinese. Even simplified options for these. I would totally give a better rating and use this a lot more if I could learn the language I want to learn., , This could become a future problem as-well with users that want to learn languages (You don’t provide as of now). I hope to see more options in the future. ### Analysis: categories: (App Features) aspects: (Language Options) sentiments: (Negative) )))

Great game but one lost feature

Games very fun for a side game, been playing for 3-4 years and haven’t been bored, It isn’t a super Grind nonstop game, it’s a game of convenience , and it has a good progression and simple upgrade system that I think works for the genre it’s in better then most games, and it has a wide variety of buildings and troops to play with, but it’s clan system has declined since its last couple updates, The old global chat has since closed making it difficult to find a clan that’s actually active or even worth joining so joining a clan is always a gamble, and it’s also difficult to keep a clan alive and active since there’s no global chat to recruit people to replace in active players or even start a new clan in general do to the lack of Global, game would be a 5/5 star mobile game if we just got that feature back

Gameplay, Gameplay, Gameplay, Gameplay, Social, Social, Overall

Variety, Progression, Upgrade system, Grind, Clan system, Global chat, Game experience

positive, positive, positive, neutral, negative, negative, positive

Gameplay - Variety - positive, Gameplay - Progression - positive, Gameplay - Upgrade system - positive, Gameplay - Grind - neutral, Social - Clan system - negative, Social - Global chat - negative, Overall - Game experience - positive

### USER: Great game but one lost feature: Games very fun for a side game, been playing for 3-4 years and haven’t been bored, It isn’t a super Grind nonstop game, it’s a game of convenience , and it has a good progression and simple upgrade system that I think works for the genre it’s in better then most games, and it has a wide variety of buildings and troops to play with, but it’s clan system has declined since its last couple updates, The old global chat has since closed making it difficult to find a clan that’s actually active or even worth joining so joining a clan is always a gamble, and it’s also difficult to keep a clan alive and active since there’s no global chat to recruit people to replace in active players or even start a new clan in general do to the lack of Global, game would be a 5/5 star mobile game if we just got that feature back ### ASSISTANT: Gameplay - Variety - positive, Gameplay - Progression - positive, Gameplay - Upgrade system - positive, Gameplay - Grind - neutral, Social - Clan system - negative, Social - Global chat - negative, Overall - Game experience - positive )))

### Review: title: Great game but one lost feature, content: Games very fun for a side game, been playing for 3-4 years and haven’t been bored, It isn’t a super Grind nonstop game, it’s a game of convenience , and it has a good progression and simple upgrade system that I think works for the genre it’s in better then most games, and it has a wide variety of buildings and troops to play with, but it’s clan system has declined since its last couple updates, The old global chat has since closed making it difficult to find a clan that’s actually active or even worth joining so joining a clan is always a gamble, and it’s also difficult to keep a clan alive and active since there’s no global chat to recruit people to replace in active players or even start a new clan in general do to the lack of Global, game would be a 5/5 star mobile game if we just got that feature back ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Social, Social, Overall, aspects: Variety, Progression, Upgrade system, Grind, Clan system, Global chat, Game experience, sentiments: positive, positive, positive, neutral, negative, negative, positive )))

### Review: title: Great game but one lost feature, content: Games very fun for a side game, been playing for 3-4 years and haven’t been bored, It isn’t a super Grind nonstop game, it’s a game of convenience , and it has a good progression and simple upgrade system that I think works for the genre it’s in better then most games, and it has a wide variety of buildings and troops to play with, but it’s clan system has declined since its last couple updates, The old global chat has since closed making it difficult to find a clan that’s actually active or even worth joining so joining a clan is always a gamble, and it’s also difficult to keep a clan alive and active since there’s no global chat to recruit people to replace in active players or even start a new clan in general do to the lack of Global, game would be a 5/5 star mobile game if we just got that feature back ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Social, Social, Overall) aspects: (Variety, Progression, Upgrade system, Grind, Clan system, Global chat, Game experience) sentiments: (positive, positive, positive, neutral, negative, negative, positive) )))

App for Apple Watch please! 🙏🏻

WhatsApp is without a doubt the best social networking app I’ve ever used. And I’ve been using it for more years than I can count. Pretty much from the beginning. , And as times and technology have changed and advanced, so have the app’s features and capabilities. , , Now for the reason I had to take off a star:, Despite WhatsApp’s developments and advances it is still terribly behind in one area. And that is creating an app for Apple Watch users. Or at least a functional notification and response menu. So that when you receive a voice message from someone, you can actually listen to it without having to go to your phone. Which is the whole point of Apple Watch in the first place. And regarding the response options. It would be nice to be able to send more than one single emoji back, or to reply with a voice message, or at least proof/change your dictated message if there’s a mistake in it. , , Basically make an Apple Watch WhatsApp app!! Or improve existing interface for it

App

Features

Negative

App - Features - Negative

### USER: App for Apple Watch please! 🙏🏻: WhatsApp is without a doubt the best social networking app I’ve ever used. And I’ve been using it for more years than I can count. Pretty much from the beginning. , And as times and technology have changed and advanced, so have the app’s features and capabilities. , , Now for the reason I had to take off a star:, Despite WhatsApp’s developments and advances it is still terribly behind in one area. And that is creating an app for Apple Watch users. Or at least a functional notification and response menu. So that when you receive a voice message from someone, you can actually listen to it without having to go to your phone. Which is the whole point of Apple Watch in the first place. And regarding the response options. It would be nice to be able to send more than one single emoji back, or to reply with a voice message, or at least proof/change your dictated message if there’s a mistake in it. , , Basically make an Apple Watch WhatsApp app!! Or improve existing interface for it ### ASSISTANT: App - Features - Negative )))

### Review: title: App for Apple Watch please! 🙏🏻, content: WhatsApp is without a doubt the best social networking app I’ve ever used. And I’ve been using it for more years than I can count. Pretty much from the beginning. , And as times and technology have changed and advanced, so have the app’s features and capabilities. , , Now for the reason I had to take off a star:, Despite WhatsApp’s developments and advances it is still terribly behind in one area. And that is creating an app for Apple Watch users. Or at least a functional notification and response menu. So that when you receive a voice message from someone, you can actually listen to it without having to go to your phone. Which is the whole point of Apple Watch in the first place. And regarding the response options. It would be nice to be able to send more than one single emoji back, or to reply with a voice message, or at least proof/change your dictated message if there’s a mistake in it. , , Basically make an Apple Watch WhatsApp app!! Or improve existing interface for it ### Analysis: categories: App, aspects: Features, sentiments: Negative )))

### Review: title: App for Apple Watch please! 🙏🏻, content: WhatsApp is without a doubt the best social networking app I’ve ever used. And I’ve been using it for more years than I can count. Pretty much from the beginning. , And as times and technology have changed and advanced, so have the app’s features and capabilities. , , Now for the reason I had to take off a star:, Despite WhatsApp’s developments and advances it is still terribly behind in one area. And that is creating an app for Apple Watch users. Or at least a functional notification and response menu. So that when you receive a voice message from someone, you can actually listen to it without having to go to your phone. Which is the whole point of Apple Watch in the first place. And regarding the response options. It would be nice to be able to send more than one single emoji back, or to reply with a voice message, or at least proof/change your dictated message if there’s a mistake in it. , , Basically make an Apple Watch WhatsApp app!! Or improve existing interface for it ### Analysis: categories: (App) aspects: (Features) sentiments: (Negative) )))

New what’s app update.

I do not like this new what’s app update. It’s looks exactly like instagram. If what’s app is a personal app for messaging why are you adding channels and ask us to view people’s accounts we don’t even know. Let talk about status updates. It use to be where I am able to scroll up and down and choose the status I want not I have to scroll across and see a bunch of channels that I don’t even use. It would be nice to have the option to not view the channel section. It is ridiculous if I did not have family members in another country I would have deleted what’s app as it slowly makes no sense. A messaging app that turnt into social media. Mark Zuckerberg this what you are doing to what’s app is nonsense. Change it back to what it was.

Communication, Communication, Communication

Features, Interface, Usability

Negative, Negative, Negative

Communication - Features - Negative, Communication - Interface - Negative, Communication - Usability - Negative

### USER: New what’s app update.: I do not like this new what’s app update. It’s looks exactly like instagram. If what’s app is a personal app for messaging why are you adding channels and ask us to view people’s accounts we don’t even know. Let talk about status updates. It use to be where I am able to scroll up and down and choose the status I want not I have to scroll across and see a bunch of channels that I don’t even use. It would be nice to have the option to not view the channel section. It is ridiculous if I did not have family members in another country I would have deleted what’s app as it slowly makes no sense. A messaging app that turnt into social media. Mark Zuckerberg this what you are doing to what’s app is nonsense. Change it back to what it was. ### ASSISTANT: Communication - Features - Negative, Communication - Interface - Negative, Communication - Usability - Negative )))

### Review: title: New what’s app update., content: I do not like this new what’s app update. It’s looks exactly like instagram. If what’s app is a personal app for messaging why are you adding channels and ask us to view people’s accounts we don’t even know. Let talk about status updates. It use to be where I am able to scroll up and down and choose the status I want not I have to scroll across and see a bunch of channels that I don’t even use. It would be nice to have the option to not view the channel section. It is ridiculous if I did not have family members in another country I would have deleted what’s app as it slowly makes no sense. A messaging app that turnt into social media. Mark Zuckerberg this what you are doing to what’s app is nonsense. Change it back to what it was. ### Analysis: categories: Communication, Communication, Communication, aspects: Features, Interface, Usability, sentiments: Negative, Negative, Negative )))

### Review: title: New what’s app update., content: I do not like this new what’s app update. It’s looks exactly like instagram. If what’s app is a personal app for messaging why are you adding channels and ask us to view people’s accounts we don’t even know. Let talk about status updates. It use to be where I am able to scroll up and down and choose the status I want not I have to scroll across and see a bunch of channels that I don’t even use. It would be nice to have the option to not view the channel section. It is ridiculous if I did not have family members in another country I would have deleted what’s app as it slowly makes no sense. A messaging app that turnt into social media. Mark Zuckerberg this what you are doing to what’s app is nonsense. Change it back to what it was. ### Analysis: categories: (Communication, Communication, Communication) aspects: (Features, Interface, Usability) sentiments: (Negative, Negative, Negative) )))

Awful Customer Service

Worst customer service, they can't even understand the legal interpretation of their own Term of Service. Basically, I got an account locked for taking care or a base for a friend, which is not a violation of the Clash of clans TOS since they only say to not share the information if it will be a risk to the accounts security. I tried to unlock it and their responses were almost all generated and the "human" responses were so incompetent they made me feel like I was getting nowhere. I then followed THEIR websites steps and used an alternate account to try to resolve the problem with customer service again. Next thing I know they banned me for 31 days on the premise of "Account Phishing" Which isn't even close to the situation I'm in. Account Phishing is when a person tries to obtain another person's account information by illegal means such as counterfeit emails or through other scandalous methods. I am very disappointed with how this game has turned out, I used to love playing it so much with my friends and brothers. Now it's just a disappointment. I would even give it half a star if I could...

Customer Service

Customer service

negative

Customer Service - Customer service - negative

### USER: Awful Customer Service: Worst customer service, they can't even understand the legal interpretation of their own Term of Service. Basically, I got an account locked for taking care or a base for a friend, which is not a violation of the Clash of clans TOS since they only say to not share the information if it will be a risk to the accounts security. I tried to unlock it and their responses were almost all generated and the "human" responses were so incompetent they made me feel like I was getting nowhere. I then followed THEIR websites steps and used an alternate account to try to resolve the problem with customer service again. Next thing I know they banned me for 31 days on the premise of "Account Phishing" Which isn't even close to the situation I'm in. Account Phishing is when a person tries to obtain another person's account information by illegal means such as counterfeit emails or through other scandalous methods. I am very disappointed with how this game has turned out, I used to love playing it so much with my friends and brothers. Now it's just a disappointment. I would even give it half a star if I could... ### ASSISTANT: Customer Service - Customer service - negative )))

### Review: title: Awful Customer Service, content: Worst customer service, they can't even understand the legal interpretation of their own Term of Service. Basically, I got an account locked for taking care or a base for a friend, which is not a violation of the Clash of clans TOS since they only say to not share the information if it will be a risk to the accounts security. I tried to unlock it and their responses were almost all generated and the "human" responses were so incompetent they made me feel like I was getting nowhere. I then followed THEIR websites steps and used an alternate account to try to resolve the problem with customer service again. Next thing I know they banned me for 31 days on the premise of "Account Phishing" Which isn't even close to the situation I'm in. Account Phishing is when a person tries to obtain another person's account information by illegal means such as counterfeit emails or through other scandalous methods. I am very disappointed with how this game has turned out, I used to love playing it so much with my friends and brothers. Now it's just a disappointment. I would even give it half a star if I could... ### Analysis: categories: Customer Service, aspects: Customer service, sentiments: negative )))

### Review: title: Awful Customer Service, content: Worst customer service, they can't even understand the legal interpretation of their own Term of Service. Basically, I got an account locked for taking care or a base for a friend, which is not a violation of the Clash of clans TOS since they only say to not share the information if it will be a risk to the accounts security. I tried to unlock it and their responses were almost all generated and the "human" responses were so incompetent they made me feel like I was getting nowhere. I then followed THEIR websites steps and used an alternate account to try to resolve the problem with customer service again. Next thing I know they banned me for 31 days on the premise of "Account Phishing" Which isn't even close to the situation I'm in. Account Phishing is when a person tries to obtain another person's account information by illegal means such as counterfeit emails or through other scandalous methods. I am very disappointed with how this game has turned out, I used to love playing it so much with my friends and brothers. Now it's just a disappointment. I would even give it half a star if I could... ### Analysis: categories: (Customer Service) aspects: (Customer service) sentiments: (negative) )))

Delivery hours

I’m a cancer patient and I am a longtime customer but there’s later hours of delivery and it’s really inappropriate for deliveries too come after 7:00pm at that’s a stretch I prefer not after 6:00 pm and it’s just leaving packages out overnight at times! , If your delivery driver doesn’t get a load for the day isn’t until after 11:00am and that driver has 190 stops and 350 packages and 13 over flow and the routing for these routes are done in Texas! , I speak with my delivery people especially when they are required even in high heat index too turn off the vehicle every stop and on breaks and 30 minutes of lunch , I’m aware that all these people aren’t even employed by this company and are they that expendable too your company your willing too risk life

Delivery hours

delivery times

negative

Delivery hours - delivery times - negative

### USER: Delivery hours: I’m a cancer patient and I am a longtime customer but there’s later hours of delivery and it’s really inappropriate for deliveries too come after 7:00pm at that’s a stretch I prefer not after 6:00 pm and it’s just leaving packages out overnight at times! , If your delivery driver doesn’t get a load for the day isn’t until after 11:00am and that driver has 190 stops and 350 packages and 13 over flow and the routing for these routes are done in Texas! , I speak with my delivery people especially when they are required even in high heat index too turn off the vehicle every stop and on breaks and 30 minutes of lunch , I’m aware that all these people aren’t even employed by this company and are they that expendable too your company your willing too risk life ### ASSISTANT: Delivery hours - delivery times - negative )))

### Review: title: Delivery hours, content: I’m a cancer patient and I am a longtime customer but there’s later hours of delivery and it’s really inappropriate for deliveries too come after 7:00pm at that’s a stretch I prefer not after 6:00 pm and it’s just leaving packages out overnight at times! , If your delivery driver doesn’t get a load for the day isn’t until after 11:00am and that driver has 190 stops and 350 packages and 13 over flow and the routing for these routes are done in Texas! , I speak with my delivery people especially when they are required even in high heat index too turn off the vehicle every stop and on breaks and 30 minutes of lunch , I’m aware that all these people aren’t even employed by this company and are they that expendable too your company your willing too risk life ### Analysis: categories: Delivery hours, aspects: delivery times, sentiments: negative )))

### Review: title: Delivery hours, content: I’m a cancer patient and I am a longtime customer but there’s later hours of delivery and it’s really inappropriate for deliveries too come after 7:00pm at that’s a stretch I prefer not after 6:00 pm and it’s just leaving packages out overnight at times! , If your delivery driver doesn’t get a load for the day isn’t until after 11:00am and that driver has 190 stops and 350 packages and 13 over flow and the routing for these routes are done in Texas! , I speak with my delivery people especially when they are required even in high heat index too turn off the vehicle every stop and on breaks and 30 minutes of lunch , I’m aware that all these people aren’t even employed by this company and are they that expendable too your company your willing too risk life ### Analysis: categories: (Delivery hours) aspects: (delivery times) sentiments: (negative) )))

Temporarily blocked

Hear me out, I’ve been using Instagram since it was first made and I never had many problems with it until now. I’ll unfollow people that I don’t interact with anymore and then I’ll stop when it gives me the message that they’re limiting how much people can unfollow, follow, etc. then a day or two goes by (of me not unfollowing people, so on) I’ll try to like a picture and it’ll give me the same message or say that I’m temporarily blocked for having a service that gives me likes and followers. I would understand if I was temporarily blocked for unfollowing people too much or something worse but every-time I’m temporarily blocked it’s the same reason, for having a service that gives me likes and follows which it ridiculous because I’ve never had that type of service. I literally can’t do anything but post stories or reply to dms. Please fix this temporarily blocked situation because it’s getting out of hand and Instagram acts like celebrities or other people doesn’t use a ‘service’ to get likes or followers so I don’t know why I’m getting temporarily blocked nonstop. I would give a higher rating but I’m getting pretty annoyed with this situation and I want it to be fixed.

App

Functionality

Negative

App Functionality - Unfollowing - Negative, App Functionality - Liking - Negative, App Functionality - Posting Stories - Neutral, App Functionality - Replying to DMs - Neutral

### USER: Temporarily blocked: Hear me out, I’ve been using Instagram since it was first made and I never had many problems with it until now. I’ll unfollow people that I don’t interact with anymore and then I’ll stop when it gives me the message that they’re limiting how much people can unfollow, follow, etc. then a day or two goes by (of me not unfollowing people, so on) I’ll try to like a picture and it’ll give me the same message or say that I’m temporarily blocked for having a service that gives me likes and followers. I would understand if I was temporarily blocked for unfollowing people too much or something worse but every-time I’m temporarily blocked it’s the same reason, for having a service that gives me likes and follows which it ridiculous because I’ve never had that type of service. I literally can’t do anything but post stories or reply to dms. Please fix this temporarily blocked situation because it’s getting out of hand and Instagram acts like celebrities or other people doesn’t use a ‘service’ to get likes or followers so I don’t know why I’m getting temporarily blocked nonstop. I would give a higher rating but I’m getting pretty annoyed with this situation and I want it to be fixed. ### ASSISTANT: App Functionality - Unfollowing - Negative, App Functionality - Liking - Negative, App Functionality - Posting Stories - Neutral, App Functionality - Replying to DMs - Neutral )))

### Review: title: Temporarily blocked, content: Hear me out, I’ve been using Instagram since it was first made and I never had many problems with it until now. I’ll unfollow people that I don’t interact with anymore and then I’ll stop when it gives me the message that they’re limiting how much people can unfollow, follow, etc. then a day or two goes by (of me not unfollowing people, so on) I’ll try to like a picture and it’ll give me the same message or say that I’m temporarily blocked for having a service that gives me likes and followers. I would understand if I was temporarily blocked for unfollowing people too much or something worse but every-time I’m temporarily blocked it’s the same reason, for having a service that gives me likes and follows which it ridiculous because I’ve never had that type of service. I literally can’t do anything but post stories or reply to dms. Please fix this temporarily blocked situation because it’s getting out of hand and Instagram acts like celebrities or other people doesn’t use a ‘service’ to get likes or followers so I don’t know why I’m getting temporarily blocked nonstop. I would give a higher rating but I’m getting pretty annoyed with this situation and I want it to be fixed. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Temporarily blocked, content: Hear me out, I’ve been using Instagram since it was first made and I never had many problems with it until now. I’ll unfollow people that I don’t interact with anymore and then I’ll stop when it gives me the message that they’re limiting how much people can unfollow, follow, etc. then a day or two goes by (of me not unfollowing people, so on) I’ll try to like a picture and it’ll give me the same message or say that I’m temporarily blocked for having a service that gives me likes and followers. I would understand if I was temporarily blocked for unfollowing people too much or something worse but every-time I’m temporarily blocked it’s the same reason, for having a service that gives me likes and follows which it ridiculous because I’ve never had that type of service. I literally can’t do anything but post stories or reply to dms. Please fix this temporarily blocked situation because it’s getting out of hand and Instagram acts like celebrities or other people doesn’t use a ‘service’ to get likes or followers so I don’t know why I’m getting temporarily blocked nonstop. I would give a higher rating but I’m getting pretty annoyed with this situation and I want it to be fixed. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Used to be about connecting- now it’s just advertising

I used to love Instagram as a way to keep in touch with my family and friends. Especially during this time of being apart. However, now with the unbelievable amount of ads it is nearly impossible to see what I want to see (my family and friends) and due to the new - “you’re all done” feature I constantly miss posts and here is why: If I open my feed and look at some posts from friends, I can see there are several I haven’t scrolled to look at yet, I then click over to open a message, when I look back at Instagram those posts are gone and I cannot see them again unless I can possibly remember who posted something and to individually look at each of their pages. I HATE that feature that is now in Instagram. To me the benefit of the posts is I can always just scroll down to review them. Now each post is pretty much a story, see it once and it’s gone forever and now I have ENDLESS ads. Once you have viewed your new posts you can’t see them again all you see are ads. Don’t get me wrong, I do like SOME ads, they are personalized and helpful. But I’d rather they show up only in my stories than on my feed. I’m probably going to delete Instagram as soon as I can find a different way to see friends and family’s posts and not miss any because of the inundation of ads that is here. Intagram used to be about connecting, now it is just advertising.

Socializing, Socializing, UI

Ads, Posts, Feed

Negative, Negative, Negative

Social Engagement - Posts - Negative, Social Engagement - Stories - Negative, Ads - Ads - Positive, Ads - Personalization - Positive, Ads - Placement - Negative

### USER: Used to be about connecting- now it’s just advertising: I used to love Instagram as a way to keep in touch with my family and friends. Especially during this time of being apart. However, now with the unbelievable amount of ads it is nearly impossible to see what I want to see (my family and friends) and due to the new - “you’re all done” feature I constantly miss posts and here is why: If I open my feed and look at some posts from friends, I can see there are several I haven’t scrolled to look at yet, I then click over to open a message, when I look back at Instagram those posts are gone and I cannot see them again unless I can possibly remember who posted something and to individually look at each of their pages. I HATE that feature that is now in Instagram. To me the benefit of the posts is I can always just scroll down to review them. Now each post is pretty much a story, see it once and it’s gone forever and now I have ENDLESS ads. Once you have viewed your new posts you can’t see them again all you see are ads. Don’t get me wrong, I do like SOME ads, they are personalized and helpful. But I’d rather they show up only in my stories than on my feed. I’m probably going to delete Instagram as soon as I can find a different way to see friends and family’s posts and not miss any because of the inundation of ads that is here. Intagram used to be about connecting, now it is just advertising. ### ASSISTANT: Social Engagement - Posts - Negative, Social Engagement - Stories - Negative, Ads - Ads - Positive, Ads - Personalization - Positive, Ads - Placement - Negative )))

### Review: title: Used to be about connecting- now it’s just advertising, content: I used to love Instagram as a way to keep in touch with my family and friends. Especially during this time of being apart. However, now with the unbelievable amount of ads it is nearly impossible to see what I want to see (my family and friends) and due to the new - “you’re all done” feature I constantly miss posts and here is why: If I open my feed and look at some posts from friends, I can see there are several I haven’t scrolled to look at yet, I then click over to open a message, when I look back at Instagram those posts are gone and I cannot see them again unless I can possibly remember who posted something and to individually look at each of their pages. I HATE that feature that is now in Instagram. To me the benefit of the posts is I can always just scroll down to review them. Now each post is pretty much a story, see it once and it’s gone forever and now I have ENDLESS ads. Once you have viewed your new posts you can’t see them again all you see are ads. Don’t get me wrong, I do like SOME ads, they are personalized and helpful. But I’d rather they show up only in my stories than on my feed. I’m probably going to delete Instagram as soon as I can find a different way to see friends and family’s posts and not miss any because of the inundation of ads that is here. Intagram used to be about connecting, now it is just advertising. ### Analysis: categories: Socializing, Socializing, UI, aspects: Ads, Posts, Feed, sentiments: Negative, Negative, Negative )))

### Review: title: Used to be about connecting- now it’s just advertising, content: I used to love Instagram as a way to keep in touch with my family and friends. Especially during this time of being apart. However, now with the unbelievable amount of ads it is nearly impossible to see what I want to see (my family and friends) and due to the new - “you’re all done” feature I constantly miss posts and here is why: If I open my feed and look at some posts from friends, I can see there are several I haven’t scrolled to look at yet, I then click over to open a message, when I look back at Instagram those posts are gone and I cannot see them again unless I can possibly remember who posted something and to individually look at each of their pages. I HATE that feature that is now in Instagram. To me the benefit of the posts is I can always just scroll down to review them. Now each post is pretty much a story, see it once and it’s gone forever and now I have ENDLESS ads. Once you have viewed your new posts you can’t see them again all you see are ads. Don’t get me wrong, I do like SOME ads, they are personalized and helpful. But I’d rather they show up only in my stories than on my feed. I’m probably going to delete Instagram as soon as I can find a different way to see friends and family’s posts and not miss any because of the inundation of ads that is here. Intagram used to be about connecting, now it is just advertising. ### Analysis: categories: (Socializing, Socializing, UI) aspects: (Ads, Posts, Feed) sentiments: (Negative, Negative, Negative) )))

Great Program, could improve interface

I really like using Babbel, I feel it’s a great way to make incremental improvements over time. That being said, some small changes would make it a lot better. I hate the way words get broken up into blocks of one or two letters during review. It really interrupts recall, I would prefer to spell out the whole word at once. Also, I would like to see more review options. For example, maybe a flash cards section which would include ALL the words on my vocabulary list and offer the same options as normal review (speaking, writing, etc).

Interface, Interface, Interface

way words get broken up into blocks of one or two letters, more review options, flash card section

negative, negative, positive

Interface - way words get broken up into blocks of one or two letters - negative, Interface - more review options - negative, Interface - flash card section - positive

### USER: Great Program, could improve interface: I really like using Babbel, I feel it’s a great way to make incremental improvements over time. That being said, some small changes would make it a lot better. I hate the way words get broken up into blocks of one or two letters during review. It really interrupts recall, I would prefer to spell out the whole word at once. Also, I would like to see more review options. For example, maybe a flash cards section which would include ALL the words on my vocabulary list and offer the same options as normal review (speaking, writing, etc). ### ASSISTANT: Interface - way words get broken up into blocks of one or two letters - negative, Interface - more review options - negative, Interface - flash card section - positive )))

### Review: title: Great Program, could improve interface, content: I really like using Babbel, I feel it’s a great way to make incremental improvements over time. That being said, some small changes would make it a lot better. I hate the way words get broken up into blocks of one or two letters during review. It really interrupts recall, I would prefer to spell out the whole word at once. Also, I would like to see more review options. For example, maybe a flash cards section which would include ALL the words on my vocabulary list and offer the same options as normal review (speaking, writing, etc). ### Analysis: categories: Interface, Interface, Interface, aspects: way words get broken up into blocks of one or two letters, more review options, flash card section, sentiments: negative, negative, positive )))

### Review: title: Great Program, could improve interface, content: I really like using Babbel, I feel it’s a great way to make incremental improvements over time. That being said, some small changes would make it a lot better. I hate the way words get broken up into blocks of one or two letters during review. It really interrupts recall, I would prefer to spell out the whole word at once. Also, I would like to see more review options. For example, maybe a flash cards section which would include ALL the words on my vocabulary list and offer the same options as normal review (speaking, writing, etc). ### Analysis: categories: (Interface, Interface, Interface) aspects: (way words get broken up into blocks of one or two letters, more review options, flash card section) sentiments: (negative, negative, positive) )))

GREAT GAME, JUST ONE BIG ISSUE

First of all, i’ve known clash of clans for roughly 6 years. I took a break for 4 years then came back and I really do think this game improved a lot. However, i’m currently a th9 and i’m really frustrated that whenever you move a single wall, you can’t do friendly challenges and wait for a whole 24 hours... that is super painful and frustrating considering that i’m really picky about my base. Why is that feature even there??? why was that added is there a specific reason for this??? Also about 5 years ago my base went missing and started me all over. I’m 13 right now and i was only 8 at the time which back then i didn’t know what i was doing. I didn’t bother to make a game center account because i was only 8 and didn’t know rocket science. But that is not my specific topic, I know you might’ve fixed it but as i’ve said 5 years ago my account just disappeared and started me over. I didn’t know what to do i was really upset. If you can reply to these 2 things explaining me why this/these things happen? THANK YOU. once again, i am not hater of your game.

App, Game, App, App

Accessibility, Overall, Difficulty, Features

Negative, Positive, Negative, Negative

App - Accessibility - Negative, Game - Overall - Positive, App - Difficulty - Negative, App - Features - Negative

### USER: GREAT GAME, JUST ONE BIG ISSUE: First of all, i’ve known clash of clans for roughly 6 years. I took a break for 4 years then came back and I really do think this game improved a lot. However, i’m currently a th9 and i’m really frustrated that whenever you move a single wall, you can’t do friendly challenges and wait for a whole 24 hours... that is super painful and frustrating considering that i’m really picky about my base. Why is that feature even there??? why was that added is there a specific reason for this??? Also about 5 years ago my base went missing and started me all over. I’m 13 right now and i was only 8 at the time which back then i didn’t know what i was doing. I didn’t bother to make a game center account because i was only 8 and didn’t know rocket science. But that is not my specific topic, I know you might’ve fixed it but as i’ve said 5 years ago my account just disappeared and started me over. I didn’t know what to do i was really upset. If you can reply to these 2 things explaining me why this/these things happen? THANK YOU. once again, i am not hater of your game. ### ASSISTANT: App - Accessibility - Negative, Game - Overall - Positive, App - Difficulty - Negative, App - Features - Negative )))

### Review: title: GREAT GAME, JUST ONE BIG ISSUE, content: First of all, i’ve known clash of clans for roughly 6 years. I took a break for 4 years then came back and I really do think this game improved a lot. However, i’m currently a th9 and i’m really frustrated that whenever you move a single wall, you can’t do friendly challenges and wait for a whole 24 hours... that is super painful and frustrating considering that i’m really picky about my base. Why is that feature even there??? why was that added is there a specific reason for this??? Also about 5 years ago my base went missing and started me all over. I’m 13 right now and i was only 8 at the time which back then i didn’t know what i was doing. I didn’t bother to make a game center account because i was only 8 and didn’t know rocket science. But that is not my specific topic, I know you might’ve fixed it but as i’ve said 5 years ago my account just disappeared and started me over. I didn’t know what to do i was really upset. If you can reply to these 2 things explaining me why this/these things happen? THANK YOU. once again, i am not hater of your game. ### Analysis: categories: App, Game, App, App, aspects: Accessibility, Overall, Difficulty, Features, sentiments: Negative, Positive, Negative, Negative )))

### Review: title: GREAT GAME, JUST ONE BIG ISSUE, content: First of all, i’ve known clash of clans for roughly 6 years. I took a break for 4 years then came back and I really do think this game improved a lot. However, i’m currently a th9 and i’m really frustrated that whenever you move a single wall, you can’t do friendly challenges and wait for a whole 24 hours... that is super painful and frustrating considering that i’m really picky about my base. Why is that feature even there??? why was that added is there a specific reason for this??? Also about 5 years ago my base went missing and started me all over. I’m 13 right now and i was only 8 at the time which back then i didn’t know what i was doing. I didn’t bother to make a game center account because i was only 8 and didn’t know rocket science. But that is not my specific topic, I know you might’ve fixed it but as i’ve said 5 years ago my account just disappeared and started me over. I didn’t know what to do i was really upset. If you can reply to these 2 things explaining me why this/these things happen? THANK YOU. once again, i am not hater of your game. ### Analysis: categories: (App, Game, App, App) aspects: (Accessibility, Overall, Difficulty, Features) sentiments: (Negative, Positive, Negative, Negative) )))

It’s been 12 hours and I still haven’t received my prescription

I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time.

Service, Process, Timeliness

Customer Service, Medication, Delivery

Negative, Negative, Negative

Service - Customer Service - Negative, Process - Medication - Negative, Timeliness - Delivery - Negative

### USER: It’s been 12 hours and I still haven’t received my prescription: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### ASSISTANT: Service - Customer Service - Negative, Process - Medication - Negative, Timeliness - Delivery - Negative )))

### Review: title: It’s been 12 hours and I still haven’t received my prescription, content: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### Analysis: categories: Service, Process, Timeliness, aspects: Customer Service, Medication, Delivery, sentiments: Negative, Negative, Negative )))

### Review: title: It’s been 12 hours and I still haven’t received my prescription, content: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### Analysis: categories: (Service, Process, Timeliness) aspects: (Customer Service, Medication, Delivery) sentiments: (Negative, Negative, Negative) )))

Good, but speech recognition needs a lot of work

I lived in Mexico as a child, so my pronunciation is already quite good. I’m using Babbel to brush up on vocabulary and grammar and to help my husband learn Spanish. For the most part, the lessons are excellent. However, the speech recognition is TERRIBLE! It refuses to accept my pronunciation 80% of the time, even though I am speaking clearly and accurately. I haven’t yet found a way to have it play back to me what it thinks I said, but the word ‘niño’ is pretty basic and it shouldn’t take 6 tries to get the app to accept when I say “neen-yo,” which is a correct pronunciation. , Since I’m already comfortable with Spanish pronunciation, I’ll use the other learning methods and avoid the speaking feature. It’s an expensive app to have such a crucial part of learning a language fail so badly, though.

Language Learning, Language Learning, Language Learning, Language Learning, Language Learning

Speech Recognition, Pronunciation, Lessons, Vocabulary, Grammar

Negative, Negative, Positive, Positive, Positive

Language Learning - Speech Recognition - Negative, Language Learning - Pronunciation - Negative, Language Learning - Lessons - Positive, Language Learning - Vocabulary - Positive, Language Learning - Grammar - Positive

### USER: Good, but speech recognition needs a lot of work: I lived in Mexico as a child, so my pronunciation is already quite good. I’m using Babbel to brush up on vocabulary and grammar and to help my husband learn Spanish. For the most part, the lessons are excellent. However, the speech recognition is TERRIBLE! It refuses to accept my pronunciation 80% of the time, even though I am speaking clearly and accurately. I haven’t yet found a way to have it play back to me what it thinks I said, but the word ‘niño’ is pretty basic and it shouldn’t take 6 tries to get the app to accept when I say “neen-yo,” which is a correct pronunciation. , Since I’m already comfortable with Spanish pronunciation, I’ll use the other learning methods and avoid the speaking feature. It’s an expensive app to have such a crucial part of learning a language fail so badly, though. ### ASSISTANT: Language Learning - Speech Recognition - Negative, Language Learning - Pronunciation - Negative, Language Learning - Lessons - Positive, Language Learning - Vocabulary - Positive, Language Learning - Grammar - Positive )))

### Review: title: Good, but speech recognition needs a lot of work, content: I lived in Mexico as a child, so my pronunciation is already quite good. I’m using Babbel to brush up on vocabulary and grammar and to help my husband learn Spanish. For the most part, the lessons are excellent. However, the speech recognition is TERRIBLE! It refuses to accept my pronunciation 80% of the time, even though I am speaking clearly and accurately. I haven’t yet found a way to have it play back to me what it thinks I said, but the word ‘niño’ is pretty basic and it shouldn’t take 6 tries to get the app to accept when I say “neen-yo,” which is a correct pronunciation. , Since I’m already comfortable with Spanish pronunciation, I’ll use the other learning methods and avoid the speaking feature. It’s an expensive app to have such a crucial part of learning a language fail so badly, though. ### Analysis: categories: Language Learning, Language Learning, Language Learning, Language Learning, Language Learning, aspects: Speech Recognition, Pronunciation, Lessons, Vocabulary, Grammar, sentiments: Negative, Negative, Positive, Positive, Positive )))

### Review: title: Good, but speech recognition needs a lot of work, content: I lived in Mexico as a child, so my pronunciation is already quite good. I’m using Babbel to brush up on vocabulary and grammar and to help my husband learn Spanish. For the most part, the lessons are excellent. However, the speech recognition is TERRIBLE! It refuses to accept my pronunciation 80% of the time, even though I am speaking clearly and accurately. I haven’t yet found a way to have it play back to me what it thinks I said, but the word ‘niño’ is pretty basic and it shouldn’t take 6 tries to get the app to accept when I say “neen-yo,” which is a correct pronunciation. , Since I’m already comfortable with Spanish pronunciation, I’ll use the other learning methods and avoid the speaking feature. It’s an expensive app to have such a crucial part of learning a language fail so badly, though. ### Analysis: categories: (Language Learning, Language Learning, Language Learning, Language Learning, Language Learning) aspects: (Speech Recognition, Pronunciation, Lessons, Vocabulary, Grammar) sentiments: (Negative, Negative, Positive, Positive, Positive) )))

My favorite way to learn a new language!

I absolutely love the Babbel app! , I have tried a few different apps and programs to learn a new language, most of which didn’t work for me. I always grew bored or irritated pretty quickly and stopped. , The Babbel app breaks the language down in an easy to absorb way and then reiterates each lesson multiple times and in many different fun ways. The app also tracks all the words you’ve learned and organizes them in your Review module for you. Then it will remind you to review your vocabulary regularly, offer at least four different fun ways to review it, and once you have correctly defined a word so many times, it takes it out of rotation for a while. , Also, the different formats they use to reiterate the lesson ensures you can not only Understand the Spoken language but also Speak it well and Read and Write it too! It’s actually Fun learning with Babbel and feels like I’m playing a game! , If you learn with Babbel for 15 minutes a day every day, you will be speaking a new language in 6 months! I’m going to try to learn Spanish and French this year. I should be trilingual by the end of 2023!!!

Education, Education, Education, Education, Education, Education, Education

Teaching method, Gamification, Fun activities, Repetition, Vocabulary organization, Reading and writing exercises, Speech practice

positive, positive, positive, positive, positive, positive, positive

Education - Teaching method - positive, Education - Gamification - positive, Education - Fun activities - positive, Education - Repetition - positive, Education - Vocabulary organization - positive, Education - Reading and writing exercises - positive, Education - Speech practice - positive

### USER: My favorite way to learn a new language!: I absolutely love the Babbel app! , I have tried a few different apps and programs to learn a new language, most of which didn’t work for me. I always grew bored or irritated pretty quickly and stopped. , The Babbel app breaks the language down in an easy to absorb way and then reiterates each lesson multiple times and in many different fun ways. The app also tracks all the words you’ve learned and organizes them in your Review module for you. Then it will remind you to review your vocabulary regularly, offer at least four different fun ways to review it, and once you have correctly defined a word so many times, it takes it out of rotation for a while. , Also, the different formats they use to reiterate the lesson ensures you can not only Understand the Spoken language but also Speak it well and Read and Write it too! It’s actually Fun learning with Babbel and feels like I’m playing a game! , If you learn with Babbel for 15 minutes a day every day, you will be speaking a new language in 6 months! I’m going to try to learn Spanish and French this year. I should be trilingual by the end of 2023!!! ### ASSISTANT: Education - Teaching method - positive, Education - Gamification - positive, Education - Fun activities - positive, Education - Repetition - positive, Education - Vocabulary organization - positive, Education - Reading and writing exercises - positive, Education - Speech practice - positive )))

### Review: title: My favorite way to learn a new language!, content: I absolutely love the Babbel app! , I have tried a few different apps and programs to learn a new language, most of which didn’t work for me. I always grew bored or irritated pretty quickly and stopped. , The Babbel app breaks the language down in an easy to absorb way and then reiterates each lesson multiple times and in many different fun ways. The app also tracks all the words you’ve learned and organizes them in your Review module for you. Then it will remind you to review your vocabulary regularly, offer at least four different fun ways to review it, and once you have correctly defined a word so many times, it takes it out of rotation for a while. , Also, the different formats they use to reiterate the lesson ensures you can not only Understand the Spoken language but also Speak it well and Read and Write it too! It’s actually Fun learning with Babbel and feels like I’m playing a game! , If you learn with Babbel for 15 minutes a day every day, you will be speaking a new language in 6 months! I’m going to try to learn Spanish and French this year. I should be trilingual by the end of 2023!!! ### Analysis: categories: Education, Education, Education, Education, Education, Education, Education, aspects: Teaching method, Gamification, Fun activities, Repetition, Vocabulary organization, Reading and writing exercises, Speech practice, sentiments: positive, positive, positive, positive, positive, positive, positive )))

### Review: title: My favorite way to learn a new language!, content: I absolutely love the Babbel app! , I have tried a few different apps and programs to learn a new language, most of which didn’t work for me. I always grew bored or irritated pretty quickly and stopped. , The Babbel app breaks the language down in an easy to absorb way and then reiterates each lesson multiple times and in many different fun ways. The app also tracks all the words you’ve learned and organizes them in your Review module for you. Then it will remind you to review your vocabulary regularly, offer at least four different fun ways to review it, and once you have correctly defined a word so many times, it takes it out of rotation for a while. , Also, the different formats they use to reiterate the lesson ensures you can not only Understand the Spoken language but also Speak it well and Read and Write it too! It’s actually Fun learning with Babbel and feels like I’m playing a game! , If you learn with Babbel for 15 minutes a day every day, you will be speaking a new language in 6 months! I’m going to try to learn Spanish and French this year. I should be trilingual by the end of 2023!!! ### Analysis: categories: (Education, Education, Education, Education, Education, Education, Education) aspects: (Teaching method, Gamification, Fun activities, Repetition, Vocabulary organization, Reading and writing exercises, Speech practice) sentiments: (positive, positive, positive, positive, positive, positive, positive) )))

Good game bad guild lines

Game is good and gets better the more time you put into it ,but if you started playing this game in its first few years you know they didn’t have supercell ID. I had a town hall 10 that I invested money and hours in a long time ago and I recently tried to recover it . I now have a new town hall 9 account that I made a year or two ago that I have invested time and money into as well. I contacted supercell help and I tried answering their recovery questions as best as I could but I don’t know who would remember exactly what device month and year they originally downloaded clash of clans on. At the end of the questioning I was banned on my new account for account phishing my old account that is in my original clan made by me and friends. I was even in the clan and doing war with my new account in that same clan. I had just bought the October season pass. I messaged supercell again and tried to see if they could unban be because the information they were requiring to recovery my old account was crazy, but they said bans are final they won’t unban anybody. I had no history of account phishing or any misconduct before and they just terminate my account like it’s noting. Now I have two accounts that I’ve put hours and tons of money into that I lost. Makes me want to stop playing.

Account Recovery, Clan, Gameplay, In-app Purchases

Account Recovery, Clan, Gameplay, Season Pass

negative, negative, positive, negative

Account Recovery - Account Recovery - negative, Clan - Clan - negative, Gameplay - Gameplay - positive, In-app Purchases - Season Pass - negative

### USER: Good game bad guild lines: Game is good and gets better the more time you put into it ,but if you started playing this game in its first few years you know they didn’t have supercell ID. I had a town hall 10 that I invested money and hours in a long time ago and I recently tried to recover it . I now have a new town hall 9 account that I made a year or two ago that I have invested time and money into as well. I contacted supercell help and I tried answering their recovery questions as best as I could but I don’t know who would remember exactly what device month and year they originally downloaded clash of clans on. At the end of the questioning I was banned on my new account for account phishing my old account that is in my original clan made by me and friends. I was even in the clan and doing war with my new account in that same clan. I had just bought the October season pass. I messaged supercell again and tried to see if they could unban be because the information they were requiring to recovery my old account was crazy, but they said bans are final they won’t unban anybody. I had no history of account phishing or any misconduct before and they just terminate my account like it’s noting. Now I have two accounts that I’ve put hours and tons of money into that I lost. Makes me want to stop playing. ### ASSISTANT: Account Recovery - Account Recovery - negative, Clan - Clan - negative, Gameplay - Gameplay - positive, In-app Purchases - Season Pass - negative )))

### Review: title: Good game bad guild lines, content: Game is good and gets better the more time you put into it ,but if you started playing this game in its first few years you know they didn’t have supercell ID. I had a town hall 10 that I invested money and hours in a long time ago and I recently tried to recover it . I now have a new town hall 9 account that I made a year or two ago that I have invested time and money into as well. I contacted supercell help and I tried answering their recovery questions as best as I could but I don’t know who would remember exactly what device month and year they originally downloaded clash of clans on. At the end of the questioning I was banned on my new account for account phishing my old account that is in my original clan made by me and friends. I was even in the clan and doing war with my new account in that same clan. I had just bought the October season pass. I messaged supercell again and tried to see if they could unban be because the information they were requiring to recovery my old account was crazy, but they said bans are final they won’t unban anybody. I had no history of account phishing or any misconduct before and they just terminate my account like it’s noting. Now I have two accounts that I’ve put hours and tons of money into that I lost. Makes me want to stop playing. ### Analysis: categories: Account Recovery, Clan, Gameplay, In-app Purchases, aspects: Account Recovery, Clan, Gameplay, Season Pass, sentiments: negative, negative, positive, negative )))

### Review: title: Good game bad guild lines, content: Game is good and gets better the more time you put into it ,but if you started playing this game in its first few years you know they didn’t have supercell ID. I had a town hall 10 that I invested money and hours in a long time ago and I recently tried to recover it . I now have a new town hall 9 account that I made a year or two ago that I have invested time and money into as well. I contacted supercell help and I tried answering their recovery questions as best as I could but I don’t know who would remember exactly what device month and year they originally downloaded clash of clans on. At the end of the questioning I was banned on my new account for account phishing my old account that is in my original clan made by me and friends. I was even in the clan and doing war with my new account in that same clan. I had just bought the October season pass. I messaged supercell again and tried to see if they could unban be because the information they were requiring to recovery my old account was crazy, but they said bans are final they won’t unban anybody. I had no history of account phishing or any misconduct before and they just terminate my account like it’s noting. Now I have two accounts that I’ve put hours and tons of money into that I lost. Makes me want to stop playing. ### Analysis: categories: (Account Recovery, Clan, Gameplay, In-app Purchases) aspects: (Account Recovery, Clan, Gameplay, Season Pass) sentiments: (negative, negative, positive, negative) )))

Okay, but...

I was really hopeful that this wasn’t just marketing making me think it was better than it really was. It started out okay, but it is so dry, and several of the voice samples are so hard to understand, and it’s so overall boring, that each week I found it harder to force myself to do even one lesson. Within a month or so, it became a chore that I absolutely dreaded until I couldn’t take it anymore. I am sure it might be okay at teaching you the basics of a language, but it is so unpalatable that it doesn’t really matter how good it actually is. It’s only going to maybe do you any good if you actually use it, and if bringing yourself to use it is like pulling teeth, you are quickly going to stop using it.

Teaching, Teaching, Teaching

Content, Entertainment, Effectiveness

negative, negative, neutral

Teaching - Content - negative, Teaching - Entertainment - negative, Teaching - Effectiveness - neutral

### USER: Okay, but...: I was really hopeful that this wasn’t just marketing making me think it was better than it really was. It started out okay, but it is so dry, and several of the voice samples are so hard to understand, and it’s so overall boring, that each week I found it harder to force myself to do even one lesson. Within a month or so, it became a chore that I absolutely dreaded until I couldn’t take it anymore. I am sure it might be okay at teaching you the basics of a language, but it is so unpalatable that it doesn’t really matter how good it actually is. It’s only going to maybe do you any good if you actually use it, and if bringing yourself to use it is like pulling teeth, you are quickly going to stop using it. ### ASSISTANT: Teaching - Content - negative, Teaching - Entertainment - negative, Teaching - Effectiveness - neutral )))

### Review: title: Okay, but..., content: I was really hopeful that this wasn’t just marketing making me think it was better than it really was. It started out okay, but it is so dry, and several of the voice samples are so hard to understand, and it’s so overall boring, that each week I found it harder to force myself to do even one lesson. Within a month or so, it became a chore that I absolutely dreaded until I couldn’t take it anymore. I am sure it might be okay at teaching you the basics of a language, but it is so unpalatable that it doesn’t really matter how good it actually is. It’s only going to maybe do you any good if you actually use it, and if bringing yourself to use it is like pulling teeth, you are quickly going to stop using it. ### Analysis: categories: Teaching, Teaching, Teaching, aspects: Content, Entertainment, Effectiveness, sentiments: negative, negative, neutral )))

### Review: title: Okay, but..., content: I was really hopeful that this wasn’t just marketing making me think it was better than it really was. It started out okay, but it is so dry, and several of the voice samples are so hard to understand, and it’s so overall boring, that each week I found it harder to force myself to do even one lesson. Within a month or so, it became a chore that I absolutely dreaded until I couldn’t take it anymore. I am sure it might be okay at teaching you the basics of a language, but it is so unpalatable that it doesn’t really matter how good it actually is. It’s only going to maybe do you any good if you actually use it, and if bringing yourself to use it is like pulling teeth, you are quickly going to stop using it. ### Analysis: categories: (Teaching, Teaching, Teaching) aspects: (Content, Entertainment, Effectiveness) sentiments: (negative, negative, neutral) )))

Burned my hand

For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again.

Medical, Medical, Medical

Usability, Appointment Scheduling, Doctor Responsiveness

Positive, Positive, Positive

Medical - Usability - Positive, Medical - Appointment Scheduling - Positive, Medical - Doctor Responsiveness - Positive

### USER: Burned my hand: For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### ASSISTANT: Medical - Usability - Positive, Medical - Appointment Scheduling - Positive, Medical - Doctor Responsiveness - Positive )))

### Review: title: Burned my hand, content: For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### Analysis: categories: Medical, Medical, Medical, aspects: Usability, Appointment Scheduling, Doctor Responsiveness, sentiments: Positive, Positive, Positive )))

### Review: title: Burned my hand, content: For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### Analysis: categories: (Medical, Medical, Medical) aspects: (Usability, Appointment Scheduling, Doctor Responsiveness) sentiments: (Positive, Positive, Positive) )))

Double charging

I really wanted to love this app because of its content and teaching structure but Babbel has been double charging me and I didn’t even notice until I checked my Apple ID subscriptions., , One day a few months ago, I got on the app and was confused because my progress had been lost but I thought it was a fluke. Then they prompted me to choose a subscription, which I had already bought. I thought maybe it was like a trial month or something, so I continued on with the plan I had chosen. I thought nothing of it until just today when I went to login from my computer and they prompted me AGAIN to buy a subscription. I checked my Apple ID settings and I ALREADY HAD 2 OF THE SAME SUBSCRIPTIONS AND IT WAS PROMPTING ME FOR A THIRD. I went to my settings in the Babbel app to make sure this was happening and the settings wouldn’t even load!!!!, , Now I have to contact my bank and see if I can do anything because it turned out to be more than $50 dollars wasted. I’m absolutely irate.

App-Review, App-Review

Subscription, Functionality

Negative, Negative

App-Review - Subscription - Negative, App-Review - Functionality - Negative

### USER: Double charging: I really wanted to love this app because of its content and teaching structure but Babbel has been double charging me and I didn’t even notice until I checked my Apple ID subscriptions., , One day a few months ago, I got on the app and was confused because my progress had been lost but I thought it was a fluke. Then they prompted me to choose a subscription, which I had already bought. I thought maybe it was like a trial month or something, so I continued on with the plan I had chosen. I thought nothing of it until just today when I went to login from my computer and they prompted me AGAIN to buy a subscription. I checked my Apple ID settings and I ALREADY HAD 2 OF THE SAME SUBSCRIPTIONS AND IT WAS PROMPTING ME FOR A THIRD. I went to my settings in the Babbel app to make sure this was happening and the settings wouldn’t even load!!!!, , Now I have to contact my bank and see if I can do anything because it turned out to be more than $50 dollars wasted. I’m absolutely irate. ### ASSISTANT: App-Review - Subscription - Negative, App-Review - Functionality - Negative )))

### Review: title: Double charging, content: I really wanted to love this app because of its content and teaching structure but Babbel has been double charging me and I didn’t even notice until I checked my Apple ID subscriptions., , One day a few months ago, I got on the app and was confused because my progress had been lost but I thought it was a fluke. Then they prompted me to choose a subscription, which I had already bought. I thought maybe it was like a trial month or something, so I continued on with the plan I had chosen. I thought nothing of it until just today when I went to login from my computer and they prompted me AGAIN to buy a subscription. I checked my Apple ID settings and I ALREADY HAD 2 OF THE SAME SUBSCRIPTIONS AND IT WAS PROMPTING ME FOR A THIRD. I went to my settings in the Babbel app to make sure this was happening and the settings wouldn’t even load!!!!, , Now I have to contact my bank and see if I can do anything because it turned out to be more than $50 dollars wasted. I’m absolutely irate. ### Analysis: categories: App-Review, App-Review, aspects: Subscription, Functionality, sentiments: Negative, Negative )))

### Review: title: Double charging, content: I really wanted to love this app because of its content and teaching structure but Babbel has been double charging me and I didn’t even notice until I checked my Apple ID subscriptions., , One day a few months ago, I got on the app and was confused because my progress had been lost but I thought it was a fluke. Then they prompted me to choose a subscription, which I had already bought. I thought maybe it was like a trial month or something, so I continued on with the plan I had chosen. I thought nothing of it until just today when I went to login from my computer and they prompted me AGAIN to buy a subscription. I checked my Apple ID settings and I ALREADY HAD 2 OF THE SAME SUBSCRIPTIONS AND IT WAS PROMPTING ME FOR A THIRD. I went to my settings in the Babbel app to make sure this was happening and the settings wouldn’t even load!!!!, , Now I have to contact my bank and see if I can do anything because it turned out to be more than $50 dollars wasted. I’m absolutely irate. ### Analysis: categories: (App-Review, App-Review) aspects: (Subscription, Functionality) sentiments: (Negative, Negative) )))

Fix ISSUES

App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it I should have to enter my email address and password multiple times a day! Why can’t I keep scrolling down to see item, now I have to flip over to another page? Now it’s hard to go back to find that one item that caught your attention a few moments ago! These are ridiculous changes that were completely unneeded. If I could go back to a previous version I would!

App Usability, App Usability, App Usability, App Usability

Scrolling, Logging Out, Pagination, Interface

negative, negative, negative, negative

App Usability - Scrolling - negative, App Usability - Logging Out - negative, App Usability - Pagination - negative, App Usability - Interface - negative

### USER: Fix ISSUES: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it I should have to enter my email address and password multiple times a day! Why can’t I keep scrolling down to see item, now I have to flip over to another page? Now it’s hard to go back to find that one item that caught your attention a few moments ago! These are ridiculous changes that were completely unneeded. If I could go back to a previous version I would! ### ASSISTANT: App Usability - Scrolling - negative, App Usability - Logging Out - negative, App Usability - Pagination - negative, App Usability - Interface - negative )))

### Review: title: Fix ISSUES, content: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it I should have to enter my email address and password multiple times a day! Why can’t I keep scrolling down to see item, now I have to flip over to another page? Now it’s hard to go back to find that one item that caught your attention a few moments ago! These are ridiculous changes that were completely unneeded. If I could go back to a previous version I would! ### Analysis: categories: App Usability, App Usability, App Usability, App Usability, aspects: Scrolling, Logging Out, Pagination, Interface, sentiments: negative, negative, negative, negative )))

### Review: title: Fix ISSUES, content: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it I should have to enter my email address and password multiple times a day! Why can’t I keep scrolling down to see item, now I have to flip over to another page? Now it’s hard to go back to find that one item that caught your attention a few moments ago! These are ridiculous changes that were completely unneeded. If I could go back to a previous version I would! ### Analysis: categories: (App Usability, App Usability, App Usability, App Usability) aspects: (Scrolling, Logging Out, Pagination, Interface) sentiments: (negative, negative, negative, negative) )))

Problem with updates

Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there

Delivery

Tracking

negative

Delivery - Tracking - negative

### USER: Problem with updates: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### ASSISTANT: Delivery - Tracking - negative )))

### Review: title: Problem with updates, content: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### Analysis: categories: Delivery, aspects: Tracking, sentiments: negative )))

### Review: title: Problem with updates, content: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### Analysis: categories: (Delivery) aspects: (Tracking) sentiments: (negative) )))

annoying bugs or glitches

i’ve had instagram for a long time now and it’s been working fine until instagram added the story poll. when it came out, i didn’t have it, when i made my spam account, it did have it. after that, i tried updating the app, and my phone as well and nothing happened. same thing happened when the slider came out. my main account doesn’t have it but my spam does. i don’t understand why this is happening but it’s really annoying because i don’t get why instagram would give one of my accounts things and not give my other account the same things. and you wanna know something else? the exact same thing happened with the question stickers. i’ve honestly tried to do so many things but nothing has worked. a lot of people i know as well don’t have one thing out of the three but i don’t know anyone that doesn’t have all three like me. i just want to know when this bug or glitch will be fixed because it’s pretty annoying. i gave this 5 stars because everything else is fine, EXCEPT FOR THIS.

App, App

Functionality, Functionality

Neutral, Negative

App - Bugs/Glitches - Negative

### USER: annoying bugs or glitches: i’ve had instagram for a long time now and it’s been working fine until instagram added the story poll. when it came out, i didn’t have it, when i made my spam account, it did have it. after that, i tried updating the app, and my phone as well and nothing happened. same thing happened when the slider came out. my main account doesn’t have it but my spam does. i don’t understand why this is happening but it’s really annoying because i don’t get why instagram would give one of my accounts things and not give my other account the same things. and you wanna know something else? the exact same thing happened with the question stickers. i’ve honestly tried to do so many things but nothing has worked. a lot of people i know as well don’t have one thing out of the three but i don’t know anyone that doesn’t have all three like me. i just want to know when this bug or glitch will be fixed because it’s pretty annoying. i gave this 5 stars because everything else is fine, EXCEPT FOR THIS. ### ASSISTANT: App - Bugs/Glitches - Negative )))

### Review: title: annoying bugs or glitches, content: i’ve had instagram for a long time now and it’s been working fine until instagram added the story poll. when it came out, i didn’t have it, when i made my spam account, it did have it. after that, i tried updating the app, and my phone as well and nothing happened. same thing happened when the slider came out. my main account doesn’t have it but my spam does. i don’t understand why this is happening but it’s really annoying because i don’t get why instagram would give one of my accounts things and not give my other account the same things. and you wanna know something else? the exact same thing happened with the question stickers. i’ve honestly tried to do so many things but nothing has worked. a lot of people i know as well don’t have one thing out of the three but i don’t know anyone that doesn’t have all three like me. i just want to know when this bug or glitch will be fixed because it’s pretty annoying. i gave this 5 stars because everything else is fine, EXCEPT FOR THIS. ### Analysis: categories: App, App, aspects: Functionality, Functionality, sentiments: Neutral, Negative )))

### Review: title: annoying bugs or glitches, content: i’ve had instagram for a long time now and it’s been working fine until instagram added the story poll. when it came out, i didn’t have it, when i made my spam account, it did have it. after that, i tried updating the app, and my phone as well and nothing happened. same thing happened when the slider came out. my main account doesn’t have it but my spam does. i don’t understand why this is happening but it’s really annoying because i don’t get why instagram would give one of my accounts things and not give my other account the same things. and you wanna know something else? the exact same thing happened with the question stickers. i’ve honestly tried to do so many things but nothing has worked. a lot of people i know as well don’t have one thing out of the three but i don’t know anyone that doesn’t have all three like me. i just want to know when this bug or glitch will be fixed because it’s pretty annoying. i gave this 5 stars because everything else is fine, EXCEPT FOR THIS. ### Analysis: categories: (App, App) aspects: (Functionality, Functionality) sentiments: (Neutral, Negative) )))

Seriously?!?

So, this app used to be awesome and engaging. I missed a day, logged in today and you changed the UI? And screwed it up in the process? Please change it back, or at the least give the option to have the old interface. , , I don’t have a RUSSIAN KEYBOARD! That’s why I’m trying to LEARN RUSSIAN! There used to be a virtual keyboard which showed up (regardless of if I had my iPad Pro Keyboard attached or not) which would block out the letters/ characters that we haven’t been taught yet. With that gone, I’m now overwhelmed by constantly trying to search for letters even though I haven’t gotten far enough in the lessons to know all the letters. I mean, really?!? Before I felt good about my learning, and now I feel like an idiot, it is no longer fun, and it takes too long to find the letters. Really?!? How do you go from being a great app to a horrible app over night? And I pay money for this? I can’t justify this cost, especially when this is already a supplement to Rosetta Stone for me. Sorry, but if this isn’t addressed, I doubt I’ll do even two more days. I quit halfway through a lesson today because it wasn’t worth the frustration. , , Please do something about this - in which case I’ll then change my review. This is REALLY FRUSTRATING! Thanks a lot! (For nothing.)

Interface, Interface, Learning

UI, Virtual keyboard, Engagement

negative, negative, negative

Interface - UI - negative, Interface - Virtual keyboard - negative, Learning - Engagement - negative

### USER: Seriously?!?: So, this app used to be awesome and engaging. I missed a day, logged in today and you changed the UI? And screwed it up in the process? Please change it back, or at the least give the option to have the old interface. , , I don’t have a RUSSIAN KEYBOARD! That’s why I’m trying to LEARN RUSSIAN! There used to be a virtual keyboard which showed up (regardless of if I had my iPad Pro Keyboard attached or not) which would block out the letters/ characters that we haven’t been taught yet. With that gone, I’m now overwhelmed by constantly trying to search for letters even though I haven’t gotten far enough in the lessons to know all the letters. I mean, really?!? Before I felt good about my learning, and now I feel like an idiot, it is no longer fun, and it takes too long to find the letters. Really?!? How do you go from being a great app to a horrible app over night? And I pay money for this? I can’t justify this cost, especially when this is already a supplement to Rosetta Stone for me. Sorry, but if this isn’t addressed, I doubt I’ll do even two more days. I quit halfway through a lesson today because it wasn’t worth the frustration. , , Please do something about this - in which case I’ll then change my review. This is REALLY FRUSTRATING! Thanks a lot! (For nothing.) ### ASSISTANT: Interface - UI - negative, Interface - Virtual keyboard - negative, Learning - Engagement - negative )))

### Review: title: Seriously?!?, content: So, this app used to be awesome and engaging. I missed a day, logged in today and you changed the UI? And screwed it up in the process? Please change it back, or at the least give the option to have the old interface. , , I don’t have a RUSSIAN KEYBOARD! That’s why I’m trying to LEARN RUSSIAN! There used to be a virtual keyboard which showed up (regardless of if I had my iPad Pro Keyboard attached or not) which would block out the letters/ characters that we haven’t been taught yet. With that gone, I’m now overwhelmed by constantly trying to search for letters even though I haven’t gotten far enough in the lessons to know all the letters. I mean, really?!? Before I felt good about my learning, and now I feel like an idiot, it is no longer fun, and it takes too long to find the letters. Really?!? How do you go from being a great app to a horrible app over night? And I pay money for this? I can’t justify this cost, especially when this is already a supplement to Rosetta Stone for me. Sorry, but if this isn’t addressed, I doubt I’ll do even two more days. I quit halfway through a lesson today because it wasn’t worth the frustration. , , Please do something about this - in which case I’ll then change my review. This is REALLY FRUSTRATING! Thanks a lot! (For nothing.) ### Analysis: categories: Interface, Interface, Learning, aspects: UI, Virtual keyboard, Engagement, sentiments: negative, negative, negative )))

### Review: title: Seriously?!?, content: So, this app used to be awesome and engaging. I missed a day, logged in today and you changed the UI? And screwed it up in the process? Please change it back, or at the least give the option to have the old interface. , , I don’t have a RUSSIAN KEYBOARD! That’s why I’m trying to LEARN RUSSIAN! There used to be a virtual keyboard which showed up (regardless of if I had my iPad Pro Keyboard attached or not) which would block out the letters/ characters that we haven’t been taught yet. With that gone, I’m now overwhelmed by constantly trying to search for letters even though I haven’t gotten far enough in the lessons to know all the letters. I mean, really?!? Before I felt good about my learning, and now I feel like an idiot, it is no longer fun, and it takes too long to find the letters. Really?!? How do you go from being a great app to a horrible app over night? And I pay money for this? I can’t justify this cost, especially when this is already a supplement to Rosetta Stone for me. Sorry, but if this isn’t addressed, I doubt I’ll do even two more days. I quit halfway through a lesson today because it wasn’t worth the frustration. , , Please do something about this - in which case I’ll then change my review. This is REALLY FRUSTRATING! Thanks a lot! (For nothing.) ### Analysis: categories: (Interface, Interface, Learning) aspects: (UI, Virtual keyboard, Engagement) sentiments: (negative, negative, negative) )))

Very frustrating and disappointed by my app experience

I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic.

App Functionality

Security

Negative

App Functionality - Security - Negative

### USER: Very frustrating and disappointed by my app experience: I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic. ### ASSISTANT: App Functionality - Security - Negative )))

### Review: title: Very frustrating and disappointed by my app experience, content: I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic. ### Analysis: categories: App Functionality, aspects: Security, sentiments: Negative )))

### Review: title: Very frustrating and disappointed by my app experience, content: I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic. ### Analysis: categories: (App Functionality) aspects: (Security) sentiments: (Negative) )))

Great idea, poor execution

Teladoc offers connectivity and services in a unique manner during unprecedented times. However the app whether via mobile or browser interface is clunky and sends too many customer review notifications and/or has too many hiccups in contacting your provider of choice insofar as setting up and confirming appointments. I would like the setting up of appointments to be smoother with quicker opportunities reschedule (<72 h). For example, my provider scheduled a meeting for a date and time and chose the wrong AM/PM which I did not catch until the reminder day 72h prior. And instead of being able to suggest the same day and new correct time in the evening (PM), I have to request a different day, potentially screwing up my schedule. There should be a way to fix this and reset for the same day.

App-Functionality, App-Functionality, App-Functionality, App-Functionality

User Interface, Customer Support, Appointment Scheduling, Notifications

Negative, Negative, Negative, Negative

App-Functionality - User Interface - Negative, App-Functionality - Customer Support - Negative, App-Functionality - Appointment Scheduling - Negative, App-Functionality - Notifications - Negative

### USER: Great idea, poor execution: Teladoc offers connectivity and services in a unique manner during unprecedented times. However the app whether via mobile or browser interface is clunky and sends too many customer review notifications and/or has too many hiccups in contacting your provider of choice insofar as setting up and confirming appointments. I would like the setting up of appointments to be smoother with quicker opportunities reschedule (<72 h). For example, my provider scheduled a meeting for a date and time and chose the wrong AM/PM which I did not catch until the reminder day 72h prior. And instead of being able to suggest the same day and new correct time in the evening (PM), I have to request a different day, potentially screwing up my schedule. There should be a way to fix this and reset for the same day. ### ASSISTANT: App-Functionality - User Interface - Negative, App-Functionality - Customer Support - Negative, App-Functionality - Appointment Scheduling - Negative, App-Functionality - Notifications - Negative )))

### Review: title: Great idea, poor execution, content: Teladoc offers connectivity and services in a unique manner during unprecedented times. However the app whether via mobile or browser interface is clunky and sends too many customer review notifications and/or has too many hiccups in contacting your provider of choice insofar as setting up and confirming appointments. I would like the setting up of appointments to be smoother with quicker opportunities reschedule (<72 h). For example, my provider scheduled a meeting for a date and time and chose the wrong AM/PM which I did not catch until the reminder day 72h prior. And instead of being able to suggest the same day and new correct time in the evening (PM), I have to request a different day, potentially screwing up my schedule. There should be a way to fix this and reset for the same day. ### Analysis: categories: App-Functionality, App-Functionality, App-Functionality, App-Functionality, aspects: User Interface, Customer Support, Appointment Scheduling, Notifications, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Great idea, poor execution, content: Teladoc offers connectivity and services in a unique manner during unprecedented times. However the app whether via mobile or browser interface is clunky and sends too many customer review notifications and/or has too many hiccups in contacting your provider of choice insofar as setting up and confirming appointments. I would like the setting up of appointments to be smoother with quicker opportunities reschedule (<72 h). For example, my provider scheduled a meeting for a date and time and chose the wrong AM/PM which I did not catch until the reminder day 72h prior. And instead of being able to suggest the same day and new correct time in the evening (PM), I have to request a different day, potentially screwing up my schedule. There should be a way to fix this and reset for the same day. ### Analysis: categories: (App-Functionality, App-Functionality, App-Functionality, App-Functionality) aspects: (User Interface, Customer Support, Appointment Scheduling, Notifications) sentiments: (Negative, Negative, Negative, Negative) )))

Why would you make it like this?

So usually I’d give Instagram 5 stars but considering that my account was disabled for the dumbest reasons I refuse to give it 5 stars. I had been leaving comments to people being hateful on other peoples posts and just because my comments had curse words or the word ugly in them they would get taken down and I was accused of hate towards others. Now I’m not going to deny my comments weren’t the nicest but I’ve literally gotten death threats from people and they still have their accounts and their comments still exist. So why is my account disabled yet they get to have theirs? Not to mention the ongoing issue of Instagram not having anyway to ACTUALLY help their customers. They don’t have a phone number or an email and they have people rely on the app. I can’t even try to appeal for my account or whatever it is and there’s no Instagram workers or people to help me. So I’m literally stuck here without and Instagram account and the possibility of it just being deleted without me being able to do anything about it. If anybody from Instagram sees this and wants to help that’s be wonderful and if you do see this maybe work on the apps terms because they’re garbage, and work on how customers can reach you cause this is the number one reason people don’t like Instagram. I’ve lost so much stuff all because I said curse words and the word ugly, really?

Customer Service

Customer Support

negative

Social Media Platform - Account Recovery - Negative, Social Media Platform - Customer Support - Negative, Social Media Platform - Terms of Service - Negative, Social Media Platform - Account Deletion - Negative

### USER: Why would you make it like this?: So usually I’d give Instagram 5 stars but considering that my account was disabled for the dumbest reasons I refuse to give it 5 stars. I had been leaving comments to people being hateful on other peoples posts and just because my comments had curse words or the word ugly in them they would get taken down and I was accused of hate towards others. Now I’m not going to deny my comments weren’t the nicest but I’ve literally gotten death threats from people and they still have their accounts and their comments still exist. So why is my account disabled yet they get to have theirs? Not to mention the ongoing issue of Instagram not having anyway to ACTUALLY help their customers. They don’t have a phone number or an email and they have people rely on the app. I can’t even try to appeal for my account or whatever it is and there’s no Instagram workers or people to help me. So I’m literally stuck here without and Instagram account and the possibility of it just being deleted without me being able to do anything about it. If anybody from Instagram sees this and wants to help that’s be wonderful and if you do see this maybe work on the apps terms because they’re garbage, and work on how customers can reach you cause this is the number one reason people don’t like Instagram. I’ve lost so much stuff all because I said curse words and the word ugly, really? ### ASSISTANT: Social Media Platform - Account Recovery - Negative, Social Media Platform - Customer Support - Negative, Social Media Platform - Terms of Service - Negative, Social Media Platform - Account Deletion - Negative )))

### Review: title: Why would you make it like this?, content: So usually I’d give Instagram 5 stars but considering that my account was disabled for the dumbest reasons I refuse to give it 5 stars. I had been leaving comments to people being hateful on other peoples posts and just because my comments had curse words or the word ugly in them they would get taken down and I was accused of hate towards others. Now I’m not going to deny my comments weren’t the nicest but I’ve literally gotten death threats from people and they still have their accounts and their comments still exist. So why is my account disabled yet they get to have theirs? Not to mention the ongoing issue of Instagram not having anyway to ACTUALLY help their customers. They don’t have a phone number or an email and they have people rely on the app. I can’t even try to appeal for my account or whatever it is and there’s no Instagram workers or people to help me. So I’m literally stuck here without and Instagram account and the possibility of it just being deleted without me being able to do anything about it. If anybody from Instagram sees this and wants to help that’s be wonderful and if you do see this maybe work on the apps terms because they’re garbage, and work on how customers can reach you cause this is the number one reason people don’t like Instagram. I’ve lost so much stuff all because I said curse words and the word ugly, really? ### Analysis: categories: Customer Service, aspects: Customer Support, sentiments: negative )))

### Review: title: Why would you make it like this?, content: So usually I’d give Instagram 5 stars but considering that my account was disabled for the dumbest reasons I refuse to give it 5 stars. I had been leaving comments to people being hateful on other peoples posts and just because my comments had curse words or the word ugly in them they would get taken down and I was accused of hate towards others. Now I’m not going to deny my comments weren’t the nicest but I’ve literally gotten death threats from people and they still have their accounts and their comments still exist. So why is my account disabled yet they get to have theirs? Not to mention the ongoing issue of Instagram not having anyway to ACTUALLY help their customers. They don’t have a phone number or an email and they have people rely on the app. I can’t even try to appeal for my account or whatever it is and there’s no Instagram workers or people to help me. So I’m literally stuck here without and Instagram account and the possibility of it just being deleted without me being able to do anything about it. If anybody from Instagram sees this and wants to help that’s be wonderful and if you do see this maybe work on the apps terms because they’re garbage, and work on how customers can reach you cause this is the number one reason people don’t like Instagram. I’ve lost so much stuff all because I said curse words and the word ugly, really? ### Analysis: categories: (Customer Service) aspects: (Customer Support) sentiments: (negative) )))

Important messages in group problem!!

WhatsApp to me is the best social messaging app ever, but It still has competitors following up left and right but this wouldn’t be the case anymore if they could implement a particular feature. Creating some sort of bookmarks or annotations for important messages in group chats, that is the admin types out a message, deems it important na checks the option important which will in turn create an annotation indicating that the message in question is of high priority…They can even make it smoother bu varying the level of importance., , This was to be made a reality, then whatsapp would wxplode the world🔥🔥🔥🔥💯

Messaging, Messaging

Feature, Importance

Neutral, Positive

Messaging - Feature - Neutral, Messaging - Importance - Positive

### USER: Important messages in group problem!!: WhatsApp to me is the best social messaging app ever, but It still has competitors following up left and right but this wouldn’t be the case anymore if they could implement a particular feature. Creating some sort of bookmarks or annotations for important messages in group chats, that is the admin types out a message, deems it important na checks the option important which will in turn create an annotation indicating that the message in question is of high priority…They can even make it smoother bu varying the level of importance., , This was to be made a reality, then whatsapp would wxplode the world🔥🔥🔥🔥💯 ### ASSISTANT: Messaging - Feature - Neutral, Messaging - Importance - Positive )))

### Review: title: Important messages in group problem!!, content: WhatsApp to me is the best social messaging app ever, but It still has competitors following up left and right but this wouldn’t be the case anymore if they could implement a particular feature. Creating some sort of bookmarks or annotations for important messages in group chats, that is the admin types out a message, deems it important na checks the option important which will in turn create an annotation indicating that the message in question is of high priority…They can even make it smoother bu varying the level of importance., , This was to be made a reality, then whatsapp would wxplode the world🔥🔥🔥🔥💯 ### Analysis: categories: Messaging, Messaging, aspects: Feature, Importance, sentiments: Neutral, Positive )))

### Review: title: Important messages in group problem!!, content: WhatsApp to me is the best social messaging app ever, but It still has competitors following up left and right but this wouldn’t be the case anymore if they could implement a particular feature. Creating some sort of bookmarks or annotations for important messages in group chats, that is the admin types out a message, deems it important na checks the option important which will in turn create an annotation indicating that the message in question is of high priority…They can even make it smoother bu varying the level of importance., , This was to be made a reality, then whatsapp would wxplode the world🔥🔥🔥🔥💯 ### Analysis: categories: (Messaging, Messaging) aspects: (Feature, Importance) sentiments: (Neutral, Positive) )))

App is a disappointment

Once logged in, the app remains logged on until physically logged out. It never times out. Nor does it log out if/when app is closed. If the closed app is reopened, it is still logged on! This persistently logged on app is ripe for misuse by anyone with access to my phone. Also, the password (or maybe a PIN) should be required (or at least offered as an option) for purchases to prevent unauthorized purchases by children. Lastly, buyers should be given a single receipt for all items purchases. It is difficult to even determine if I received all items purchased at the same time. When a single order of multiple items are listed singularity by the item but not by the entire purchase, individual items are nearly impossible to track. If I buy 10 different items in a single purchase, I cannot review the entire purchase, but have to remember each item to see if all items are shipped/received.

Security, Security, Functionality, Functionality

Login, Purchases, Receipt, Tracking

Negative, Negative, Negative, Negative

Security - Login - Negative, Security - Purchases - Negative, Functionality - Receipt - Negative, Functionality - Tracking - Negative

### USER: App is a disappointment: Once logged in, the app remains logged on until physically logged out. It never times out. Nor does it log out if/when app is closed. If the closed app is reopened, it is still logged on! This persistently logged on app is ripe for misuse by anyone with access to my phone. Also, the password (or maybe a PIN) should be required (or at least offered as an option) for purchases to prevent unauthorized purchases by children. Lastly, buyers should be given a single receipt for all items purchases. It is difficult to even determine if I received all items purchased at the same time. When a single order of multiple items are listed singularity by the item but not by the entire purchase, individual items are nearly impossible to track. If I buy 10 different items in a single purchase, I cannot review the entire purchase, but have to remember each item to see if all items are shipped/received. ### ASSISTANT: Security - Login - Negative, Security - Purchases - Negative, Functionality - Receipt - Negative, Functionality - Tracking - Negative )))

### Review: title: App is a disappointment, content: Once logged in, the app remains logged on until physically logged out. It never times out. Nor does it log out if/when app is closed. If the closed app is reopened, it is still logged on! This persistently logged on app is ripe for misuse by anyone with access to my phone. Also, the password (or maybe a PIN) should be required (or at least offered as an option) for purchases to prevent unauthorized purchases by children. Lastly, buyers should be given a single receipt for all items purchases. It is difficult to even determine if I received all items purchased at the same time. When a single order of multiple items are listed singularity by the item but not by the entire purchase, individual items are nearly impossible to track. If I buy 10 different items in a single purchase, I cannot review the entire purchase, but have to remember each item to see if all items are shipped/received. ### Analysis: categories: Security, Security, Functionality, Functionality, aspects: Login, Purchases, Receipt, Tracking, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: App is a disappointment, content: Once logged in, the app remains logged on until physically logged out. It never times out. Nor does it log out if/when app is closed. If the closed app is reopened, it is still logged on! This persistently logged on app is ripe for misuse by anyone with access to my phone. Also, the password (or maybe a PIN) should be required (or at least offered as an option) for purchases to prevent unauthorized purchases by children. Lastly, buyers should be given a single receipt for all items purchases. It is difficult to even determine if I received all items purchased at the same time. When a single order of multiple items are listed singularity by the item but not by the entire purchase, individual items are nearly impossible to track. If I buy 10 different items in a single purchase, I cannot review the entire purchase, but have to remember each item to see if all items are shipped/received. ### Analysis: categories: (Security, Security, Functionality, Functionality) aspects: (Login, Purchases, Receipt, Tracking) sentiments: (Negative, Negative, Negative, Negative) )))

Can’t delete group videos

One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema?

App Feature

Group Video Deletion

Negative

App Feature - Group Video Deletion - Negative

### USER: Can’t delete group videos: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### ASSISTANT: App Feature - Group Video Deletion - Negative )))

### Review: title: Can’t delete group videos, content: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### Analysis: categories: App Feature, aspects: Group Video Deletion, sentiments: Negative )))

### Review: title: Can’t delete group videos, content: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### Analysis: categories: (App Feature) aspects: (Group Video Deletion) sentiments: (Negative) )))

This app used to be good

Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased

- E-commerce, - E-commerce, - Product Quality

Cart, Price, Physical damage

Negative, Negative, Negative

- E-commerce - Cart - Negative, - E-commerce - Price - Negative, - Product Quality - Physical damage - Negative

### USER: This app used to be good: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### ASSISTANT: - E-commerce - Cart - Negative, - E-commerce - Price - Negative, - Product Quality - Physical damage - Negative )))

### Review: title: This app used to be good, content: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### Analysis: categories: - E-commerce, - E-commerce, - Product Quality, aspects: Cart, Price, Physical damage, sentiments: Negative, Negative, Negative )))

### Review: title: This app used to be good, content: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### Analysis: categories: (- E-commerce, - E-commerce, - Product Quality) aspects: (Cart, Price, Physical damage) sentiments: (Negative, Negative, Negative) )))

An interactive experience

Prior to getting Babbel, I used Duolingo. It’s not much difference between the two other than Babbel being more classroom type oriented. I wish Babbel had the abilities to test you out and make you feel like you are accomplishing something other than the treble chime it gives off when you get something correct. I love the feel of the app and the ability to go back and review without the hassle of digging through pages of history. I do however, feel it can use an update of the user interface of the application. This app has earned my loyal patronage.

App, App, App, App

Interface, Interface, Gameplay, Gameplay

Negative, Positive, Negative, Positive

App - Interface - Negative, App - Interface - Positive, App - Gameplay - Negative, App - Gameplay - Positive

### USER: An interactive experience: Prior to getting Babbel, I used Duolingo. It’s not much difference between the two other than Babbel being more classroom type oriented. I wish Babbel had the abilities to test you out and make you feel like you are accomplishing something other than the treble chime it gives off when you get something correct. I love the feel of the app and the ability to go back and review without the hassle of digging through pages of history. I do however, feel it can use an update of the user interface of the application. This app has earned my loyal patronage. ### ASSISTANT: App - Interface - Negative, App - Interface - Positive, App - Gameplay - Negative, App - Gameplay - Positive )))

### Review: title: An interactive experience, content: Prior to getting Babbel, I used Duolingo. It’s not much difference between the two other than Babbel being more classroom type oriented. I wish Babbel had the abilities to test you out and make you feel like you are accomplishing something other than the treble chime it gives off when you get something correct. I love the feel of the app and the ability to go back and review without the hassle of digging through pages of history. I do however, feel it can use an update of the user interface of the application. This app has earned my loyal patronage. ### Analysis: categories: App, App, App, App, aspects: Interface, Interface, Gameplay, Gameplay, sentiments: Negative, Positive, Negative, Positive )))

### Review: title: An interactive experience, content: Prior to getting Babbel, I used Duolingo. It’s not much difference between the two other than Babbel being more classroom type oriented. I wish Babbel had the abilities to test you out and make you feel like you are accomplishing something other than the treble chime it gives off when you get something correct. I love the feel of the app and the ability to go back and review without the hassle of digging through pages of history. I do however, feel it can use an update of the user interface of the application. This app has earned my loyal patronage. ### Analysis: categories: (App, App, App, App) aspects: (Interface, Interface, Gameplay, Gameplay) sentiments: (Negative, Positive, Negative, Positive) )))

Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!

I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!!

User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features

Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features

negative, negative, negative, negative, negative, negative, positive

User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive

### USER: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### ASSISTANT: User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive )))

### Review: title: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, content: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### Analysis: categories: User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features, aspects: Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features, sentiments: negative, negative, negative, negative, negative, negative, positive )))

### Review: title: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, content: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### Analysis: categories: (User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features) aspects: (Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features) sentiments: (negative, negative, negative, negative, negative, negative, positive) )))

I don’t have the option to see what my followers are liking

This has been going on for a month now and it’s crazy. When I click on the heart it usually shows you what your notifications are on the right and the left allows you to see what your followers are up to such as comments and likes and this feature is now gone from my app. I have uninstalled and reinstalled the app several times. Logged on my account on different phones, different devices and still that feature is gone. And I’ve discovered it’s only with my account because other people logged on to instagram on my phone and they’re feature was there. I don’t understand why mine is gone. I have made 3 lengthy reports to Instagram and have not heard a thing. For being such a popular app it’s really frustrating not being able to get live help such as an email or live chat or a phone number to call. Makes this my least favorite app now. Fix your errors instagram and create a better way for your users to contact you when experiencing a issue.

App Interface, App Interface, App Interface, Customer Service

Notifications, Followers, Reporting, Help

Negative, Negative, Negative, Negative

App Feature - Help/Support - negative, App Feature - Notifications - negative

### USER: I don’t have the option to see what my followers are liking: This has been going on for a month now and it’s crazy. When I click on the heart it usually shows you what your notifications are on the right and the left allows you to see what your followers are up to such as comments and likes and this feature is now gone from my app. I have uninstalled and reinstalled the app several times. Logged on my account on different phones, different devices and still that feature is gone. And I’ve discovered it’s only with my account because other people logged on to instagram on my phone and they’re feature was there. I don’t understand why mine is gone. I have made 3 lengthy reports to Instagram and have not heard a thing. For being such a popular app it’s really frustrating not being able to get live help such as an email or live chat or a phone number to call. Makes this my least favorite app now. Fix your errors instagram and create a better way for your users to contact you when experiencing a issue. ### ASSISTANT: App Feature - Help/Support - negative, App Feature - Notifications - negative )))

### Review: title: I don’t have the option to see what my followers are liking, content: This has been going on for a month now and it’s crazy. When I click on the heart it usually shows you what your notifications are on the right and the left allows you to see what your followers are up to such as comments and likes and this feature is now gone from my app. I have uninstalled and reinstalled the app several times. Logged on my account on different phones, different devices and still that feature is gone. And I’ve discovered it’s only with my account because other people logged on to instagram on my phone and they’re feature was there. I don’t understand why mine is gone. I have made 3 lengthy reports to Instagram and have not heard a thing. For being such a popular app it’s really frustrating not being able to get live help such as an email or live chat or a phone number to call. Makes this my least favorite app now. Fix your errors instagram and create a better way for your users to contact you when experiencing a issue. ### Analysis: categories: App Interface, App Interface, App Interface, Customer Service, aspects: Notifications, Followers, Reporting, Help, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: I don’t have the option to see what my followers are liking, content: This has been going on for a month now and it’s crazy. When I click on the heart it usually shows you what your notifications are on the right and the left allows you to see what your followers are up to such as comments and likes and this feature is now gone from my app. I have uninstalled and reinstalled the app several times. Logged on my account on different phones, different devices and still that feature is gone. And I’ve discovered it’s only with my account because other people logged on to instagram on my phone and they’re feature was there. I don’t understand why mine is gone. I have made 3 lengthy reports to Instagram and have not heard a thing. For being such a popular app it’s really frustrating not being able to get live help such as an email or live chat or a phone number to call. Makes this my least favorite app now. Fix your errors instagram and create a better way for your users to contact you when experiencing a issue. ### Analysis: categories: (App Interface, App Interface, App Interface, Customer Service) aspects: (Notifications, Followers, Reporting, Help) sentiments: (Negative, Negative, Negative, Negative) )))

For COC

I would be delighted to write a 5-star recommendation review for Clash of Clans!, , Clash of Clans is an absolutely fantastic game that is perfect for anyone who loves strategy games. I've been playing this game for quite some time now, and I must say that it has never ceased to amaze me., , The game's graphics are stunning, with every detail carefully crafted to perfection. From the intricate designs of the buildings to the breathtaking landscapes, Clash of Clans is a visual masterpiece. The gameplay is equally impressive, with a variety of exciting game modes and endless possibilities for customization., , One of the things that I love most about Clash of Clans is the social aspect of the game. You get to team up with other players from around the world to form a clan and take on the competition. There's nothing quite like the feeling of working together with your clanmates to defeat an enemy clan and emerge victorious., , Another thing that I appreciate about this game is the constant updates and new content. The developers are always adding new features and game modes, ensuring that there's always something new and exciting to look forward to., , Overall, I would highly recommend Clash of Clans to anyone who loves strategy games. With its stunning graphics, engaging gameplay, and social aspect, this game is truly a masterpiece. So, if you haven't tried it yet, give it a shot – you won't be disappointed!

Game, Game, Game, Game

Graphics, Gameplay, Social Aspect, Updates

Positive, Positive, Positive, Positive

Game - Graphics - Positive, Game - Gameplay - Positive, Game - Social Aspect - Positive, Game - Updates - Positive

### USER: For COC: I would be delighted to write a 5-star recommendation review for Clash of Clans!, , Clash of Clans is an absolutely fantastic game that is perfect for anyone who loves strategy games. I've been playing this game for quite some time now, and I must say that it has never ceased to amaze me., , The game's graphics are stunning, with every detail carefully crafted to perfection. From the intricate designs of the buildings to the breathtaking landscapes, Clash of Clans is a visual masterpiece. The gameplay is equally impressive, with a variety of exciting game modes and endless possibilities for customization., , One of the things that I love most about Clash of Clans is the social aspect of the game. You get to team up with other players from around the world to form a clan and take on the competition. There's nothing quite like the feeling of working together with your clanmates to defeat an enemy clan and emerge victorious., , Another thing that I appreciate about this game is the constant updates and new content. The developers are always adding new features and game modes, ensuring that there's always something new and exciting to look forward to., , Overall, I would highly recommend Clash of Clans to anyone who loves strategy games. With its stunning graphics, engaging gameplay, and social aspect, this game is truly a masterpiece. So, if you haven't tried it yet, give it a shot – you won't be disappointed! ### ASSISTANT: Game - Graphics - Positive, Game - Gameplay - Positive, Game - Social Aspect - Positive, Game - Updates - Positive )))

### Review: title: For COC, content: I would be delighted to write a 5-star recommendation review for Clash of Clans!, , Clash of Clans is an absolutely fantastic game that is perfect for anyone who loves strategy games. I've been playing this game for quite some time now, and I must say that it has never ceased to amaze me., , The game's graphics are stunning, with every detail carefully crafted to perfection. From the intricate designs of the buildings to the breathtaking landscapes, Clash of Clans is a visual masterpiece. The gameplay is equally impressive, with a variety of exciting game modes and endless possibilities for customization., , One of the things that I love most about Clash of Clans is the social aspect of the game. You get to team up with other players from around the world to form a clan and take on the competition. There's nothing quite like the feeling of working together with your clanmates to defeat an enemy clan and emerge victorious., , Another thing that I appreciate about this game is the constant updates and new content. The developers are always adding new features and game modes, ensuring that there's always something new and exciting to look forward to., , Overall, I would highly recommend Clash of Clans to anyone who loves strategy games. With its stunning graphics, engaging gameplay, and social aspect, this game is truly a masterpiece. So, if you haven't tried it yet, give it a shot – you won't be disappointed! ### Analysis: categories: Game, Game, Game, Game, aspects: Graphics, Gameplay, Social Aspect, Updates, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: For COC, content: I would be delighted to write a 5-star recommendation review for Clash of Clans!, , Clash of Clans is an absolutely fantastic game that is perfect for anyone who loves strategy games. I've been playing this game for quite some time now, and I must say that it has never ceased to amaze me., , The game's graphics are stunning, with every detail carefully crafted to perfection. From the intricate designs of the buildings to the breathtaking landscapes, Clash of Clans is a visual masterpiece. The gameplay is equally impressive, with a variety of exciting game modes and endless possibilities for customization., , One of the things that I love most about Clash of Clans is the social aspect of the game. You get to team up with other players from around the world to form a clan and take on the competition. There's nothing quite like the feeling of working together with your clanmates to defeat an enemy clan and emerge victorious., , Another thing that I appreciate about this game is the constant updates and new content. The developers are always adding new features and game modes, ensuring that there's always something new and exciting to look forward to., , Overall, I would highly recommend Clash of Clans to anyone who loves strategy games. With its stunning graphics, engaging gameplay, and social aspect, this game is truly a masterpiece. So, if you haven't tried it yet, give it a shot – you won't be disappointed! ### Analysis: categories: (Game, Game, Game, Game) aspects: (Graphics, Gameplay, Social Aspect, Updates) sentiments: (Positive, Positive, Positive, Positive) )))

Horrible customer service and lack of structure

I called in for strep throat turning into bronchitis, and once I got a doctor on the phone I asked the doctor for antibiotics, but to my surprise she only prescribed me over the counter cough drops when I got to the pharmacy… not exactly $75 dollars well spent. I called and called trying to get my antibiotics but they wanted me to pay $75 dollars again to see another doctor. I tried all I could to just get some antibiotics, but to no avail. Looks like I’m going to see an in person doctor… do not do this if you have even a somewhat complicated case, or need follow up because they are very disorganized and you are just another cog in the machine to them trying to squeeze every penny out of you.

Customer Service

Customer Service

negative

Customer Service - Customer Service - negative

### USER: Horrible customer service and lack of structure: I called in for strep throat turning into bronchitis, and once I got a doctor on the phone I asked the doctor for antibiotics, but to my surprise she only prescribed me over the counter cough drops when I got to the pharmacy… not exactly $75 dollars well spent. I called and called trying to get my antibiotics but they wanted me to pay $75 dollars again to see another doctor. I tried all I could to just get some antibiotics, but to no avail. Looks like I’m going to see an in person doctor… do not do this if you have even a somewhat complicated case, or need follow up because they are very disorganized and you are just another cog in the machine to them trying to squeeze every penny out of you. ### ASSISTANT: Customer Service - Customer Service - negative )))

### Review: title: Horrible customer service and lack of structure, content: I called in for strep throat turning into bronchitis, and once I got a doctor on the phone I asked the doctor for antibiotics, but to my surprise she only prescribed me over the counter cough drops when I got to the pharmacy… not exactly $75 dollars well spent. I called and called trying to get my antibiotics but they wanted me to pay $75 dollars again to see another doctor. I tried all I could to just get some antibiotics, but to no avail. Looks like I’m going to see an in person doctor… do not do this if you have even a somewhat complicated case, or need follow up because they are very disorganized and you are just another cog in the machine to them trying to squeeze every penny out of you. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: negative )))

### Review: title: Horrible customer service and lack of structure, content: I called in for strep throat turning into bronchitis, and once I got a doctor on the phone I asked the doctor for antibiotics, but to my surprise she only prescribed me over the counter cough drops when I got to the pharmacy… not exactly $75 dollars well spent. I called and called trying to get my antibiotics but they wanted me to pay $75 dollars again to see another doctor. I tried all I could to just get some antibiotics, but to no avail. Looks like I’m going to see an in person doctor… do not do this if you have even a somewhat complicated case, or need follow up because they are very disorganized and you are just another cog in the machine to them trying to squeeze every penny out of you. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (negative) )))

Love the Christmas scenery

I love the Christmas scenery for the home village but one thing I feel is off about this is I feel the builders base needs some new additional scenery I believe the builder base needs this to be available for additional purchases or in app purchases I know people like the original look for builders base I just think it’s time to get going with a new future look for builders base I would like builders base to look festive for Christmas and I think others would like it as well. I just feel it’s time for that change maybe if it could be added sometime in the future I would love that a whole lot but other than that you have my 5 star review. I just don’t like that builders base seems to be left out of the Christmas scenery options every year and it’s only made available for the home village.

Builder Base, Builder Base, App

Scenery, Scenery, Overall

Negative, Positive, Positive

Builder Base - Scenery - Negative, Builder Base - Scenery - Positive, App - Overall - Positive

### USER: Love the Christmas scenery: I love the Christmas scenery for the home village but one thing I feel is off about this is I feel the builders base needs some new additional scenery I believe the builder base needs this to be available for additional purchases or in app purchases I know people like the original look for builders base I just think it’s time to get going with a new future look for builders base I would like builders base to look festive for Christmas and I think others would like it as well. I just feel it’s time for that change maybe if it could be added sometime in the future I would love that a whole lot but other than that you have my 5 star review. I just don’t like that builders base seems to be left out of the Christmas scenery options every year and it’s only made available for the home village. ### ASSISTANT: Builder Base - Scenery - Negative, Builder Base - Scenery - Positive, App - Overall - Positive )))

### Review: title: Love the Christmas scenery, content: I love the Christmas scenery for the home village but one thing I feel is off about this is I feel the builders base needs some new additional scenery I believe the builder base needs this to be available for additional purchases or in app purchases I know people like the original look for builders base I just think it’s time to get going with a new future look for builders base I would like builders base to look festive for Christmas and I think others would like it as well. I just feel it’s time for that change maybe if it could be added sometime in the future I would love that a whole lot but other than that you have my 5 star review. I just don’t like that builders base seems to be left out of the Christmas scenery options every year and it’s only made available for the home village. ### Analysis: categories: Builder Base, Builder Base, App, aspects: Scenery, Scenery, Overall, sentiments: Negative, Positive, Positive )))

### Review: title: Love the Christmas scenery, content: I love the Christmas scenery for the home village but one thing I feel is off about this is I feel the builders base needs some new additional scenery I believe the builder base needs this to be available for additional purchases or in app purchases I know people like the original look for builders base I just think it’s time to get going with a new future look for builders base I would like builders base to look festive for Christmas and I think others would like it as well. I just feel it’s time for that change maybe if it could be added sometime in the future I would love that a whole lot but other than that you have my 5 star review. I just don’t like that builders base seems to be left out of the Christmas scenery options every year and it’s only made available for the home village. ### Analysis: categories: (Builder Base, Builder Base, App) aspects: (Scenery, Scenery, Overall) sentiments: (Negative, Positive, Positive) )))

Terrible Security for Account Protection

My account got hacked during the early AM and someone registered my phone number on another device. I’ve been using WhatsApp for years and they never prompted me to create 2FA so I didn’t. The hacker was able to set 2FA and now I won’t be able to access for 7 days, and customer support does nothing about this., , Now I have to enjoy a 7 day battle of trying to prompt logins on my side to make sure the hacker doesn’t login uncontested on theirs and message my contacts, but I am not actually able to access since the 2FA cant be reset for 7 days. They also refuse to do anything like disable my account for the time being for security concerns, what I am failing to understand is what their concern is since I can’t even access my account cause of their security issues. , , HUGE security flaw and really ruined everything for me.

Security

2FA

negative

Security - 2FA - negative

### USER: Terrible Security for Account Protection: My account got hacked during the early AM and someone registered my phone number on another device. I’ve been using WhatsApp for years and they never prompted me to create 2FA so I didn’t. The hacker was able to set 2FA and now I won’t be able to access for 7 days, and customer support does nothing about this., , Now I have to enjoy a 7 day battle of trying to prompt logins on my side to make sure the hacker doesn’t login uncontested on theirs and message my contacts, but I am not actually able to access since the 2FA cant be reset for 7 days. They also refuse to do anything like disable my account for the time being for security concerns, what I am failing to understand is what their concern is since I can’t even access my account cause of their security issues. , , HUGE security flaw and really ruined everything for me. ### ASSISTANT: Security - 2FA - negative )))

### Review: title: Terrible Security for Account Protection, content: My account got hacked during the early AM and someone registered my phone number on another device. I’ve been using WhatsApp for years and they never prompted me to create 2FA so I didn’t. The hacker was able to set 2FA and now I won’t be able to access for 7 days, and customer support does nothing about this., , Now I have to enjoy a 7 day battle of trying to prompt logins on my side to make sure the hacker doesn’t login uncontested on theirs and message my contacts, but I am not actually able to access since the 2FA cant be reset for 7 days. They also refuse to do anything like disable my account for the time being for security concerns, what I am failing to understand is what their concern is since I can’t even access my account cause of their security issues. , , HUGE security flaw and really ruined everything for me. ### Analysis: categories: Security, aspects: 2FA, sentiments: negative )))

### Review: title: Terrible Security for Account Protection, content: My account got hacked during the early AM and someone registered my phone number on another device. I’ve been using WhatsApp for years and they never prompted me to create 2FA so I didn’t. The hacker was able to set 2FA and now I won’t be able to access for 7 days, and customer support does nothing about this., , Now I have to enjoy a 7 day battle of trying to prompt logins on my side to make sure the hacker doesn’t login uncontested on theirs and message my contacts, but I am not actually able to access since the 2FA cant be reset for 7 days. They also refuse to do anything like disable my account for the time being for security concerns, what I am failing to understand is what their concern is since I can’t even access my account cause of their security issues. , , HUGE security flaw and really ruined everything for me. ### Analysis: categories: (Security) aspects: (2FA) sentiments: (negative) )))