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Sarcastic Doctor

So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners?

Healthcare Professional, Healthcare Professional

Medical Advice, Bedside Manner

Negative, Negative

Healthcare Professional - Medical Advice - Negative, Healthcare Professional - Bedside Manner - Negative

### USER: Sarcastic Doctor: So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### ASSISTANT: Healthcare Professional - Medical Advice - Negative, Healthcare Professional - Bedside Manner - Negative )))

### Review: title: Sarcastic Doctor, content: So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### Analysis: categories: Healthcare Professional, Healthcare Professional, aspects: Medical Advice, Bedside Manner, sentiments: Negative, Negative )))

### Review: title: Sarcastic Doctor, content: So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### Analysis: categories: (Healthcare Professional, Healthcare Professional) aspects: (Medical Advice, Bedside Manner) sentiments: (Negative, Negative) )))

SOMEONE HACKED MY ACCOUNT

I loved instagram so much. I used it to of course post my pictures but also to inspire people about life and their walk with God! I was more of an encourager to people whom may feel down. I’ve had Instagram for many years since I was in hs! And it breaks my heart at how easy it is for people to hack onto accounts and take them over! All memories gone, all the archive post gone! All the drafts of stuff you made are gone! It’s not okay! Instagram I need your help with figuring what’s wrong with my account? If I can’t get into it should be deleted! How can you better protect people’s accounts?! I didn’t think my account would be next but it’s crazy how many people’s accounts have been lost since these hackers have gone crazy. Maybe you don’t care but I’ve been a loyal app user! I always encourage people to get instagram but now I’m not because what’s the point of gaining followers and making so much posts and sharing wonderful memories for it to all get taken away one day! And I never clicked on a link or gave anyone my password…so what the heck is this new tech going on it’s crazy. Please make better protection over people’s instagram accounts! It’s not fair for the ppl who’ve worked hard on them.

Security, Features, Features, Features, Features, Features, Security

Account Security, Posting, Inspiring, Encouraging, Archive, Drafts, Account Protection

Negative, Positive, Positive, Positive, Negative, Negative, Negative

Security - Account Protection - Negative

### USER: SOMEONE HACKED MY ACCOUNT: I loved instagram so much. I used it to of course post my pictures but also to inspire people about life and their walk with God! I was more of an encourager to people whom may feel down. I’ve had Instagram for many years since I was in hs! And it breaks my heart at how easy it is for people to hack onto accounts and take them over! All memories gone, all the archive post gone! All the drafts of stuff you made are gone! It’s not okay! Instagram I need your help with figuring what’s wrong with my account? If I can’t get into it should be deleted! How can you better protect people’s accounts?! I didn’t think my account would be next but it’s crazy how many people’s accounts have been lost since these hackers have gone crazy. Maybe you don’t care but I’ve been a loyal app user! I always encourage people to get instagram but now I’m not because what’s the point of gaining followers and making so much posts and sharing wonderful memories for it to all get taken away one day! And I never clicked on a link or gave anyone my password…so what the heck is this new tech going on it’s crazy. Please make better protection over people’s instagram accounts! It’s not fair for the ppl who’ve worked hard on them. ### ASSISTANT: Security - Account Protection - Negative )))

### Review: title: SOMEONE HACKED MY ACCOUNT, content: I loved instagram so much. I used it to of course post my pictures but also to inspire people about life and their walk with God! I was more of an encourager to people whom may feel down. I’ve had Instagram for many years since I was in hs! And it breaks my heart at how easy it is for people to hack onto accounts and take them over! All memories gone, all the archive post gone! All the drafts of stuff you made are gone! It’s not okay! Instagram I need your help with figuring what’s wrong with my account? If I can’t get into it should be deleted! How can you better protect people’s accounts?! I didn’t think my account would be next but it’s crazy how many people’s accounts have been lost since these hackers have gone crazy. Maybe you don’t care but I’ve been a loyal app user! I always encourage people to get instagram but now I’m not because what’s the point of gaining followers and making so much posts and sharing wonderful memories for it to all get taken away one day! And I never clicked on a link or gave anyone my password…so what the heck is this new tech going on it’s crazy. Please make better protection over people’s instagram accounts! It’s not fair for the ppl who’ve worked hard on them. ### Analysis: categories: Security, Features, Features, Features, Features, Features, Security, aspects: Account Security, Posting, Inspiring, Encouraging, Archive, Drafts, Account Protection, sentiments: Negative, Positive, Positive, Positive, Negative, Negative, Negative )))

### Review: title: SOMEONE HACKED MY ACCOUNT, content: I loved instagram so much. I used it to of course post my pictures but also to inspire people about life and their walk with God! I was more of an encourager to people whom may feel down. I’ve had Instagram for many years since I was in hs! And it breaks my heart at how easy it is for people to hack onto accounts and take them over! All memories gone, all the archive post gone! All the drafts of stuff you made are gone! It’s not okay! Instagram I need your help with figuring what’s wrong with my account? If I can’t get into it should be deleted! How can you better protect people’s accounts?! I didn’t think my account would be next but it’s crazy how many people’s accounts have been lost since these hackers have gone crazy. Maybe you don’t care but I’ve been a loyal app user! I always encourage people to get instagram but now I’m not because what’s the point of gaining followers and making so much posts and sharing wonderful memories for it to all get taken away one day! And I never clicked on a link or gave anyone my password…so what the heck is this new tech going on it’s crazy. Please make better protection over people’s instagram accounts! It’s not fair for the ppl who’ve worked hard on them. ### Analysis: categories: (Security, Features, Features, Features, Features, Features, Security) aspects: (Account Security, Posting, Inspiring, Encouraging, Archive, Drafts, Account Protection) sentiments: (Negative, Positive, Positive, Positive, Negative, Negative, Negative) )))

Therapist is great but the app is GARBAGE

My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.

Therapist, Messaging System, Customer Support, Therapist

Quality, Reliability, Responsiveness, Accessibility

Positive, Negative, Negative, Negative

App-Review: ('Therapist is great but the app is GARBAGE', ': ', 'My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.'), Therapist - Quality - Positive, Messaging System - Reliability - Negative, Customer Support - Responsiveness - Negative, Therapist - Accessibility - Negative

### USER: Therapist is great but the app is GARBAGE: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### ASSISTANT: App-Review: ('Therapist is great but the app is GARBAGE', ': ', 'My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.'), Therapist - Quality - Positive, Messaging System - Reliability - Negative, Customer Support - Responsiveness - Negative, Therapist - Accessibility - Negative )))

### Review: title: Therapist is great but the app is GARBAGE, content: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### Analysis: categories: Therapist, Messaging System, Customer Support, Therapist, aspects: Quality, Reliability, Responsiveness, Accessibility, sentiments: Positive, Negative, Negative, Negative )))

### Review: title: Therapist is great but the app is GARBAGE, content: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### Analysis: categories: (Therapist, Messaging System, Customer Support, Therapist) aspects: (Quality, Reliability, Responsiveness, Accessibility) sentiments: (Positive, Negative, Negative, Negative) )))

Complement and recommendations

I love Whatsapp and it is very user friendly. I use to for personal and work purpose. And really helps in my day to day activities at work. Just one suggestion some times in a group chat we want to avoid a particular individual from some conversation and as a result we end up creating a new group each time and that group is never used again after that conversation. Why don’t you create a option in Whatsapp group where you can create a conversation subgroup and select who should be involved in it from the group and once the topic is discussed the conversation subgroup can be closed. This helps a lot of user in personal and business purposes. Just a suggestion and I believe it’s do able.

Communication

Suggestion

Positive

Communication - Suggestion - Positive

### USER: Complement and recommendations: I love Whatsapp and it is very user friendly. I use to for personal and work purpose. And really helps in my day to day activities at work. Just one suggestion some times in a group chat we want to avoid a particular individual from some conversation and as a result we end up creating a new group each time and that group is never used again after that conversation. Why don’t you create a option in Whatsapp group where you can create a conversation subgroup and select who should be involved in it from the group and once the topic is discussed the conversation subgroup can be closed. This helps a lot of user in personal and business purposes. Just a suggestion and I believe it’s do able. ### ASSISTANT: Communication - Suggestion - Positive )))

### Review: title: Complement and recommendations, content: I love Whatsapp and it is very user friendly. I use to for personal and work purpose. And really helps in my day to day activities at work. Just one suggestion some times in a group chat we want to avoid a particular individual from some conversation and as a result we end up creating a new group each time and that group is never used again after that conversation. Why don’t you create a option in Whatsapp group where you can create a conversation subgroup and select who should be involved in it from the group and once the topic is discussed the conversation subgroup can be closed. This helps a lot of user in personal and business purposes. Just a suggestion and I believe it’s do able. ### Analysis: categories: Communication, aspects: Suggestion, sentiments: Positive )))

### Review: title: Complement and recommendations, content: I love Whatsapp and it is very user friendly. I use to for personal and work purpose. And really helps in my day to day activities at work. Just one suggestion some times in a group chat we want to avoid a particular individual from some conversation and as a result we end up creating a new group each time and that group is never used again after that conversation. Why don’t you create a option in Whatsapp group where you can create a conversation subgroup and select who should be involved in it from the group and once the topic is discussed the conversation subgroup can be closed. This helps a lot of user in personal and business purposes. Just a suggestion and I believe it’s do able. ### Analysis: categories: (Communication) aspects: (Suggestion) sentiments: (Positive) )))

Great when it works - headache when it doesn’t

I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. , , However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously.

Functionality, Functionality, Functionality, Service, Service

Video chat, Photo upload, Insurance info, Appointment availability, Video chat

negative, negative, negative, negative, positive

Functionality - Video chat - negative, Functionality - Photo upload - negative, Functionality - Insurance info - negative, Service - Appointment availability - negative, Service - Video chat - positive

### USER: Great when it works - headache when it doesn’t: I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. , , However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously. ### ASSISTANT: Functionality - Video chat - negative, Functionality - Photo upload - negative, Functionality - Insurance info - negative, Service - Appointment availability - negative, Service - Video chat - positive )))

### Review: title: Great when it works - headache when it doesn’t, content: I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. , , However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously. ### Analysis: categories: Functionality, Functionality, Functionality, Service, Service, aspects: Video chat, Photo upload, Insurance info, Appointment availability, Video chat, sentiments: negative, negative, negative, negative, positive )))

### Review: title: Great when it works - headache when it doesn’t, content: I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. , , However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously. ### Analysis: categories: (Functionality, Functionality, Functionality, Service, Service) aspects: (Video chat, Photo upload, Insurance info, Appointment availability, Video chat) sentiments: (negative, negative, negative, negative, positive) )))

App is very glitchy

I love my provider this review is about the App. , Messages have never been well managed in that they are old, erroneous, not helpful in most instances. I get notifications to look at a message and then there are none. I consistently have to re-set up my login information as if it’s my first time using the app. My password is regularly indicated as incorrect; however after a few tries works. I can only log into a visit via the text I receive and not via the app. , Typically once in the room with my provider things run smoothly with random connectivity issues. , I provide telehealth services since 2015 and understand the common difficulties of video visits but this app has many glitches that never seem to get addressed effectively.

App, App, App, App, App

Messaging, Connectivity, Login, Password, Video Visits

negative, negative, negative, negative, negative

App - Messaging - negative, App - Connectivity - negative, App - Login - negative, App - Password - negative, App - Video Visits - negative

### USER: App is very glitchy: I love my provider this review is about the App. , Messages have never been well managed in that they are old, erroneous, not helpful in most instances. I get notifications to look at a message and then there are none. I consistently have to re-set up my login information as if it’s my first time using the app. My password is regularly indicated as incorrect; however after a few tries works. I can only log into a visit via the text I receive and not via the app. , Typically once in the room with my provider things run smoothly with random connectivity issues. , I provide telehealth services since 2015 and understand the common difficulties of video visits but this app has many glitches that never seem to get addressed effectively. ### ASSISTANT: App - Messaging - negative, App - Connectivity - negative, App - Login - negative, App - Password - negative, App - Video Visits - negative )))

### Review: title: App is very glitchy, content: I love my provider this review is about the App. , Messages have never been well managed in that they are old, erroneous, not helpful in most instances. I get notifications to look at a message and then there are none. I consistently have to re-set up my login information as if it’s my first time using the app. My password is regularly indicated as incorrect; however after a few tries works. I can only log into a visit via the text I receive and not via the app. , Typically once in the room with my provider things run smoothly with random connectivity issues. , I provide telehealth services since 2015 and understand the common difficulties of video visits but this app has many glitches that never seem to get addressed effectively. ### Analysis: categories: App, App, App, App, App, aspects: Messaging, Connectivity, Login, Password, Video Visits, sentiments: negative, negative, negative, negative, negative )))

### Review: title: App is very glitchy, content: I love my provider this review is about the App. , Messages have never been well managed in that they are old, erroneous, not helpful in most instances. I get notifications to look at a message and then there are none. I consistently have to re-set up my login information as if it’s my first time using the app. My password is regularly indicated as incorrect; however after a few tries works. I can only log into a visit via the text I receive and not via the app. , Typically once in the room with my provider things run smoothly with random connectivity issues. , I provide telehealth services since 2015 and understand the common difficulties of video visits but this app has many glitches that never seem to get addressed effectively. ### Analysis: categories: (App, App, App, App, App) aspects: (Messaging, Connectivity, Login, Password, Video Visits) sentiments: (negative, negative, negative, negative, negative) )))

Very Good For Learning Several Languages!

I’ve been using Babbel for about a year now, solely studying French, and I’ve been doing trés bien. The spacing of each review is effective, memorable, and helpful for communicating generally. I feel efficient speaking the language while also being able to confidently pronounce my words correctly. Many of the leçons are unique and I personally find them to be funny from time to time. Some few problems I have with the app include; being taught phrases that wouldn’t be used in the day to day conversation(even in depth)-the app having occasional listening problems despite my voice being clear(whether that might be my accent I don’t no)-finding myself doing the same set of words for a review back to back-& glitches that will cause me to close out the app and restart from the beginning of the lesson. It’s just a shame I wasn’t able to revisit France due to the World’s pandemic or I would’ve been able to really enjoy the experience. Besides, it’s a splendid effort👍🏾, (Ps. if you could, add Irish as a language as well along with some other one country based languages. Lived there for some years in my childhood so would like to learn some more besides the basics)

App, App, App, App, App

Language Coverage, Pronunciation, Learning Effectiveness, Lesson Design, Functionality

Negative, Positive, Positive, Positive, Negative

App - Language Coverage - Negative, App - Pronunciation - Positive, App - Learning Effectiveness - Positive, App - Lesson Design - Positive, App - Functionality - Negative

### USER: Very Good For Learning Several Languages!: I’ve been using Babbel for about a year now, solely studying French, and I’ve been doing trés bien. The spacing of each review is effective, memorable, and helpful for communicating generally. I feel efficient speaking the language while also being able to confidently pronounce my words correctly. Many of the leçons are unique and I personally find them to be funny from time to time. Some few problems I have with the app include; being taught phrases that wouldn’t be used in the day to day conversation(even in depth)-the app having occasional listening problems despite my voice being clear(whether that might be my accent I don’t no)-finding myself doing the same set of words for a review back to back-& glitches that will cause me to close out the app and restart from the beginning of the lesson. It’s just a shame I wasn’t able to revisit France due to the World’s pandemic or I would’ve been able to really enjoy the experience. Besides, it’s a splendid effort👍🏾, (Ps. if you could, add Irish as a language as well along with some other one country based languages. Lived there for some years in my childhood so would like to learn some more besides the basics) ### ASSISTANT: App - Language Coverage - Negative, App - Pronunciation - Positive, App - Learning Effectiveness - Positive, App - Lesson Design - Positive, App - Functionality - Negative )))

### Review: title: Very Good For Learning Several Languages!, content: I’ve been using Babbel for about a year now, solely studying French, and I’ve been doing trés bien. The spacing of each review is effective, memorable, and helpful for communicating generally. I feel efficient speaking the language while also being able to confidently pronounce my words correctly. Many of the leçons are unique and I personally find them to be funny from time to time. Some few problems I have with the app include; being taught phrases that wouldn’t be used in the day to day conversation(even in depth)-the app having occasional listening problems despite my voice being clear(whether that might be my accent I don’t no)-finding myself doing the same set of words for a review back to back-& glitches that will cause me to close out the app and restart from the beginning of the lesson. It’s just a shame I wasn’t able to revisit France due to the World’s pandemic or I would’ve been able to really enjoy the experience. Besides, it’s a splendid effort👍🏾, (Ps. if you could, add Irish as a language as well along with some other one country based languages. Lived there for some years in my childhood so would like to learn some more besides the basics) ### Analysis: categories: App, App, App, App, App, aspects: Language Coverage, Pronunciation, Learning Effectiveness, Lesson Design, Functionality, sentiments: Negative, Positive, Positive, Positive, Negative )))

### Review: title: Very Good For Learning Several Languages!, content: I’ve been using Babbel for about a year now, solely studying French, and I’ve been doing trés bien. The spacing of each review is effective, memorable, and helpful for communicating generally. I feel efficient speaking the language while also being able to confidently pronounce my words correctly. Many of the leçons are unique and I personally find them to be funny from time to time. Some few problems I have with the app include; being taught phrases that wouldn’t be used in the day to day conversation(even in depth)-the app having occasional listening problems despite my voice being clear(whether that might be my accent I don’t no)-finding myself doing the same set of words for a review back to back-& glitches that will cause me to close out the app and restart from the beginning of the lesson. It’s just a shame I wasn’t able to revisit France due to the World’s pandemic or I would’ve been able to really enjoy the experience. Besides, it’s a splendid effort👍🏾, (Ps. if you could, add Irish as a language as well along with some other one country based languages. Lived there for some years in my childhood so would like to learn some more besides the basics) ### Analysis: categories: (App, App, App, App, App) aspects: (Language Coverage, Pronunciation, Learning Effectiveness, Lesson Design, Functionality) sentiments: (Negative, Positive, Positive, Positive, Negative) )))

Classroom style learning at home

Babbel offers first and second semester college level language learning. I am trying to become conversational in Spanish after being married to a native speaker for 11 years and taking several college courses in the language. I would give 5 stars, but there is no way to test out of the beginning lessons and focus on what you need to improve on as there is in an app like Duolingo. I find myself using Duolingo more because it is more fun and brings a game like aspect to learning, but when I want to focus on technical details of the language I turn to babbel. As with any language learning regimen, this app must only be part of your learning plan if you wish to be fluent. You must speak with people in the language and immerse yourself In it by reading and listening to it. I get my news from CNN español now, and I listen to Spanish radio and tv whenever I can. Having a native speaker in the house doesn't hurt either! Overall, I am satisfied with babbel, I just wish it wasn't so similar to the structure I was used to from the classroom, it doesn't feel very useful!

Education, Education, Education, Education, Education

College Level Language Learning, Testing Out of Lessons, Fun and Game-Like Aspect, Technical Details of Language, Immersion in Language

Positive, Negative, Positive, Positive, Neutral

Education - College Level Language Learning - Positive, Education - Testing Out of Lessons - Negative, Education - Fun and Game-Like Aspect - Positive, Education - Technical Details of Language - Positive, Education - Immersion in Language - Neutral

### USER: Classroom style learning at home: Babbel offers first and second semester college level language learning. I am trying to become conversational in Spanish after being married to a native speaker for 11 years and taking several college courses in the language. I would give 5 stars, but there is no way to test out of the beginning lessons and focus on what you need to improve on as there is in an app like Duolingo. I find myself using Duolingo more because it is more fun and brings a game like aspect to learning, but when I want to focus on technical details of the language I turn to babbel. As with any language learning regimen, this app must only be part of your learning plan if you wish to be fluent. You must speak with people in the language and immerse yourself In it by reading and listening to it. I get my news from CNN español now, and I listen to Spanish radio and tv whenever I can. Having a native speaker in the house doesn't hurt either! Overall, I am satisfied with babbel, I just wish it wasn't so similar to the structure I was used to from the classroom, it doesn't feel very useful! ### ASSISTANT: Education - College Level Language Learning - Positive, Education - Testing Out of Lessons - Negative, Education - Fun and Game-Like Aspect - Positive, Education - Technical Details of Language - Positive, Education - Immersion in Language - Neutral )))

### Review: title: Classroom style learning at home, content: Babbel offers first and second semester college level language learning. I am trying to become conversational in Spanish after being married to a native speaker for 11 years and taking several college courses in the language. I would give 5 stars, but there is no way to test out of the beginning lessons and focus on what you need to improve on as there is in an app like Duolingo. I find myself using Duolingo more because it is more fun and brings a game like aspect to learning, but when I want to focus on technical details of the language I turn to babbel. As with any language learning regimen, this app must only be part of your learning plan if you wish to be fluent. You must speak with people in the language and immerse yourself In it by reading and listening to it. I get my news from CNN español now, and I listen to Spanish radio and tv whenever I can. Having a native speaker in the house doesn't hurt either! Overall, I am satisfied with babbel, I just wish it wasn't so similar to the structure I was used to from the classroom, it doesn't feel very useful! ### Analysis: categories: Education, Education, Education, Education, Education, aspects: College Level Language Learning, Testing Out of Lessons, Fun and Game-Like Aspect, Technical Details of Language, Immersion in Language, sentiments: Positive, Negative, Positive, Positive, Neutral )))

### Review: title: Classroom style learning at home, content: Babbel offers first and second semester college level language learning. I am trying to become conversational in Spanish after being married to a native speaker for 11 years and taking several college courses in the language. I would give 5 stars, but there is no way to test out of the beginning lessons and focus on what you need to improve on as there is in an app like Duolingo. I find myself using Duolingo more because it is more fun and brings a game like aspect to learning, but when I want to focus on technical details of the language I turn to babbel. As with any language learning regimen, this app must only be part of your learning plan if you wish to be fluent. You must speak with people in the language and immerse yourself In it by reading and listening to it. I get my news from CNN español now, and I listen to Spanish radio and tv whenever I can. Having a native speaker in the house doesn't hurt either! Overall, I am satisfied with babbel, I just wish it wasn't so similar to the structure I was used to from the classroom, it doesn't feel very useful! ### Analysis: categories: (Education, Education, Education, Education, Education) aspects: (College Level Language Learning, Testing Out of Lessons, Fun and Game-Like Aspect, Technical Details of Language, Immersion in Language) sentiments: (Positive, Negative, Positive, Positive, Neutral) )))

Love the game but upgrade cost and times are CRAZY

I love the game and play it everyday at least 3-4 hrs a day, if I’m off work then some days most of the day. Would be nice to be able to have it changed to be a more playable game for hours at a time to keep people busy being able to do things in the game. I mean seriously if you were to make it a place for people to be able to play hours and hours at a time I’m sure the purchases would go up as well. Could be to your advantage and there for more money to make the game even better. Also the amount of coins and elixers it take for upgrades... once you start getting to th9-10 it’s gets very costly and I know your lowering the cost a little in the spring update but I still feel some of it is still very expensive. All in all I love it just wish some of this would be addressed so people could enjoy the game for longer time. I have clan mates that won’t even play if they have troops or hero’s upgrading and I hate it cause it’s affects our clan and donations also clan game help.. Thanks for the game hope to hear something from you all on these issues.

Gameplay, Gameplay, Gameplay, Gameplay

Upgrade cost, Time restrictions, Coin/Elixir cost, Clan participation

negative, negative, negative, negative

Gameplay - Upgrade cost - negative, Gameplay - Time restrictions - negative, Gameplay - Coin/Elixir cost - negative, Gameplay - Clan participation - negative

### USER: Love the game but upgrade cost and times are CRAZY: I love the game and play it everyday at least 3-4 hrs a day, if I’m off work then some days most of the day. Would be nice to be able to have it changed to be a more playable game for hours at a time to keep people busy being able to do things in the game. I mean seriously if you were to make it a place for people to be able to play hours and hours at a time I’m sure the purchases would go up as well. Could be to your advantage and there for more money to make the game even better. Also the amount of coins and elixers it take for upgrades... once you start getting to th9-10 it’s gets very costly and I know your lowering the cost a little in the spring update but I still feel some of it is still very expensive. All in all I love it just wish some of this would be addressed so people could enjoy the game for longer time. I have clan mates that won’t even play if they have troops or hero’s upgrading and I hate it cause it’s affects our clan and donations also clan game help.. Thanks for the game hope to hear something from you all on these issues. ### ASSISTANT: Gameplay - Upgrade cost - negative, Gameplay - Time restrictions - negative, Gameplay - Coin/Elixir cost - negative, Gameplay - Clan participation - negative )))

### Review: title: Love the game but upgrade cost and times are CRAZY, content: I love the game and play it everyday at least 3-4 hrs a day, if I’m off work then some days most of the day. Would be nice to be able to have it changed to be a more playable game for hours at a time to keep people busy being able to do things in the game. I mean seriously if you were to make it a place for people to be able to play hours and hours at a time I’m sure the purchases would go up as well. Could be to your advantage and there for more money to make the game even better. Also the amount of coins and elixers it take for upgrades... once you start getting to th9-10 it’s gets very costly and I know your lowering the cost a little in the spring update but I still feel some of it is still very expensive. All in all I love it just wish some of this would be addressed so people could enjoy the game for longer time. I have clan mates that won’t even play if they have troops or hero’s upgrading and I hate it cause it’s affects our clan and donations also clan game help.. Thanks for the game hope to hear something from you all on these issues. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, aspects: Upgrade cost, Time restrictions, Coin/Elixir cost, Clan participation, sentiments: negative, negative, negative, negative )))

### Review: title: Love the game but upgrade cost and times are CRAZY, content: I love the game and play it everyday at least 3-4 hrs a day, if I’m off work then some days most of the day. Would be nice to be able to have it changed to be a more playable game for hours at a time to keep people busy being able to do things in the game. I mean seriously if you were to make it a place for people to be able to play hours and hours at a time I’m sure the purchases would go up as well. Could be to your advantage and there for more money to make the game even better. Also the amount of coins and elixers it take for upgrades... once you start getting to th9-10 it’s gets very costly and I know your lowering the cost a little in the spring update but I still feel some of it is still very expensive. All in all I love it just wish some of this would be addressed so people could enjoy the game for longer time. I have clan mates that won’t even play if they have troops or hero’s upgrading and I hate it cause it’s affects our clan and donations also clan game help.. Thanks for the game hope to hear something from you all on these issues. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Upgrade cost, Time restrictions, Coin/Elixir cost, Clan participation) sentiments: (negative, negative, negative, negative) )))

Come on guys you're ruining the game

I've been playing this game for 8 years + , it was a great game and for those of us who put in the hours we got to have all maxed up ( troops and hero's and buildings ) but now there is no town hall upgrade , you can pay upgrade your hero's with magic items and really it's not fair to those of us who battled our way up now to have everybody have maxed troops and now it's got boring not having anything to upgrade and have everybody with maxed hero's it's NOT fair to the real Clash of Clans users that started since day 1 . Now everybody has maxed hero's and now with this new upgrade you get free troops instead of making another town hall . You are loosing the interest of real players . Also this clan village has no other reason to have you donate yourself ??Please clash of clans team do something or you will start to loose peoples interest .

Gameplay, Gameplay, Gameplay

Difficulty, Clan Villages, Town Hall

Negative, Negative, Negative

Gameplay - Difficulty - Negative, Gameplay - Clan Villages - Negative, Gameplay - Town Hall - Negative

### USER: Come on guys you're ruining the game: I've been playing this game for 8 years + , it was a great game and for those of us who put in the hours we got to have all maxed up ( troops and hero's and buildings ) but now there is no town hall upgrade , you can pay upgrade your hero's with magic items and really it's not fair to those of us who battled our way up now to have everybody have maxed troops and now it's got boring not having anything to upgrade and have everybody with maxed hero's it's NOT fair to the real Clash of Clans users that started since day 1 . Now everybody has maxed hero's and now with this new upgrade you get free troops instead of making another town hall . You are loosing the interest of real players . Also this clan village has no other reason to have you donate yourself ??Please clash of clans team do something or you will start to loose peoples interest . ### ASSISTANT: Gameplay - Difficulty - Negative, Gameplay - Clan Villages - Negative, Gameplay - Town Hall - Negative )))

### Review: title: Come on guys you're ruining the game, content: I've been playing this game for 8 years + , it was a great game and for those of us who put in the hours we got to have all maxed up ( troops and hero's and buildings ) but now there is no town hall upgrade , you can pay upgrade your hero's with magic items and really it's not fair to those of us who battled our way up now to have everybody have maxed troops and now it's got boring not having anything to upgrade and have everybody with maxed hero's it's NOT fair to the real Clash of Clans users that started since day 1 . Now everybody has maxed hero's and now with this new upgrade you get free troops instead of making another town hall . You are loosing the interest of real players . Also this clan village has no other reason to have you donate yourself ??Please clash of clans team do something or you will start to loose peoples interest . ### Analysis: categories: Gameplay, Gameplay, Gameplay, aspects: Difficulty, Clan Villages, Town Hall, sentiments: Negative, Negative, Negative )))

### Review: title: Come on guys you're ruining the game, content: I've been playing this game for 8 years + , it was a great game and for those of us who put in the hours we got to have all maxed up ( troops and hero's and buildings ) but now there is no town hall upgrade , you can pay upgrade your hero's with magic items and really it's not fair to those of us who battled our way up now to have everybody have maxed troops and now it's got boring not having anything to upgrade and have everybody with maxed hero's it's NOT fair to the real Clash of Clans users that started since day 1 . Now everybody has maxed hero's and now with this new upgrade you get free troops instead of making another town hall . You are loosing the interest of real players . Also this clan village has no other reason to have you donate yourself ??Please clash of clans team do something or you will start to loose peoples interest . ### Analysis: categories: (Gameplay, Gameplay, Gameplay) aspects: (Difficulty, Clan Villages, Town Hall) sentiments: (Negative, Negative, Negative) )))

Love it

So far i love this app. I knew very little Russian but understood some of the letter sounds and a handful of words. They offer so many techniques to help you understand and pronounce correctly. My 5 yr old son enjoys sitting with me while I’m doing the lessons and he’s learning too! We were making cake tonight and as he mixed the batter he says, “хорошо” it looks “horosho” which means good. I was shocked that he remembered and impressed that he’s learning as well. I definitely recommend the app. I’m 17 lessons into part 1 and I have a great handle on most of the letter sounds and sentence structure and conversational words, phrases and responses. Hard to remember everything when I step away from it, but while I’m doing the lessons it all comes back to me.

Learning, Learning, Learning, Learning, Learning

pronunciation, sentence structure, conversational words, conversational phrases, conversational responses

positive, positive, positive, positive, positive

Learning - pronunciation - positive, Learning - sentence structure - positive, Learning - conversational words - positive, Learning - conversational phrases - positive, Learning - conversational responses - positive

### USER: Love it: So far i love this app. I knew very little Russian but understood some of the letter sounds and a handful of words. They offer so many techniques to help you understand and pronounce correctly. My 5 yr old son enjoys sitting with me while I’m doing the lessons and he’s learning too! We were making cake tonight and as he mixed the batter he says, “хорошо” it looks “horosho” which means good. I was shocked that he remembered and impressed that he’s learning as well. I definitely recommend the app. I’m 17 lessons into part 1 and I have a great handle on most of the letter sounds and sentence structure and conversational words, phrases and responses. Hard to remember everything when I step away from it, but while I’m doing the lessons it all comes back to me. ### ASSISTANT: Learning - pronunciation - positive, Learning - sentence structure - positive, Learning - conversational words - positive, Learning - conversational phrases - positive, Learning - conversational responses - positive )))

### Review: title: Love it, content: So far i love this app. I knew very little Russian but understood some of the letter sounds and a handful of words. They offer so many techniques to help you understand and pronounce correctly. My 5 yr old son enjoys sitting with me while I’m doing the lessons and he’s learning too! We were making cake tonight and as he mixed the batter he says, “хорошо” it looks “horosho” which means good. I was shocked that he remembered and impressed that he’s learning as well. I definitely recommend the app. I’m 17 lessons into part 1 and I have a great handle on most of the letter sounds and sentence structure and conversational words, phrases and responses. Hard to remember everything when I step away from it, but while I’m doing the lessons it all comes back to me. ### Analysis: categories: Learning, Learning, Learning, Learning, Learning, aspects: pronunciation, sentence structure, conversational words, conversational phrases, conversational responses, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Love it, content: So far i love this app. I knew very little Russian but understood some of the letter sounds and a handful of words. They offer so many techniques to help you understand and pronounce correctly. My 5 yr old son enjoys sitting with me while I’m doing the lessons and he’s learning too! We were making cake tonight and as he mixed the batter he says, “хорошо” it looks “horosho” which means good. I was shocked that he remembered and impressed that he’s learning as well. I definitely recommend the app. I’m 17 lessons into part 1 and I have a great handle on most of the letter sounds and sentence structure and conversational words, phrases and responses. Hard to remember everything when I step away from it, but while I’m doing the lessons it all comes back to me. ### Analysis: categories: (Learning, Learning, Learning, Learning, Learning) aspects: (pronunciation, sentence structure, conversational words, conversational phrases, conversational responses) sentiments: (positive, positive, positive, positive, positive) )))

Fun and NO Balance at BH

I’m playing this game over 5years. I love playing this game. There’re cool designs, attractive units and more things makes your heart beating at main village. BUT Since Supercell updated, Builder hall became so important. And there’s NO balance matching opponents. I’m builder hall 5. And I have been playing builder hall since It came out. But Every time I play Most of my opponents have been higher builder hall than mine. Even so I never have seen lower opponents playing this game. there’s a system to maintain user’s trophies. If you do your best and raise your trophies with more than that determined as daily raise amount, they will let you down as matching too much stronger opponents than yours. I love this game this concept, units,...etc but they will rip your money out and time out Even things are better than past. , Plus : Writing it again company supercell is becoming goblins . They removed builder base gems and dark elixir gem at golden pass these items really help playing. And they are gone but still almost always buyable as you want on today’s deal or store. Clash of clans became unpopular few months ago because of their problems about being golden digger now it’s popular again. And they’re stepping same route.

Game, Game, Game, Game, Game, Game, Game, Game

Builder Hall, Units, Gems, Dark Elixir, Golden Pass, Balance, Opponent Matching, Company

Negative, Positive, Positive, Positive, Negative, Negative, Negative, Negative

Game - Builder Hall - Negative, Game - Units - Positive, Game - Gems - Positive, Game - Dark Elixir - Positive, Game - Golden Pass - Negative, Game - Balance - Negative, Game - Opponent Matching - Negative, Game - Company - Negative

### USER: Fun and NO Balance at BH: I’m playing this game over 5years. I love playing this game. There’re cool designs, attractive units and more things makes your heart beating at main village. BUT Since Supercell updated, Builder hall became so important. And there’s NO balance matching opponents. I’m builder hall 5. And I have been playing builder hall since It came out. But Every time I play Most of my opponents have been higher builder hall than mine. Even so I never have seen lower opponents playing this game. there’s a system to maintain user’s trophies. If you do your best and raise your trophies with more than that determined as daily raise amount, they will let you down as matching too much stronger opponents than yours. I love this game this concept, units,...etc but they will rip your money out and time out Even things are better than past. , Plus : Writing it again company supercell is becoming goblins . They removed builder base gems and dark elixir gem at golden pass these items really help playing. And they are gone but still almost always buyable as you want on today’s deal or store. Clash of clans became unpopular few months ago because of their problems about being golden digger now it’s popular again. And they’re stepping same route. ### ASSISTANT: Game - Builder Hall - Negative, Game - Units - Positive, Game - Gems - Positive, Game - Dark Elixir - Positive, Game - Golden Pass - Negative, Game - Balance - Negative, Game - Opponent Matching - Negative, Game - Company - Negative )))

### Review: title: Fun and NO Balance at BH, content: I’m playing this game over 5years. I love playing this game. There’re cool designs, attractive units and more things makes your heart beating at main village. BUT Since Supercell updated, Builder hall became so important. And there’s NO balance matching opponents. I’m builder hall 5. And I have been playing builder hall since It came out. But Every time I play Most of my opponents have been higher builder hall than mine. Even so I never have seen lower opponents playing this game. there’s a system to maintain user’s trophies. If you do your best and raise your trophies with more than that determined as daily raise amount, they will let you down as matching too much stronger opponents than yours. I love this game this concept, units,...etc but they will rip your money out and time out Even things are better than past. , Plus : Writing it again company supercell is becoming goblins . They removed builder base gems and dark elixir gem at golden pass these items really help playing. And they are gone but still almost always buyable as you want on today’s deal or store. Clash of clans became unpopular few months ago because of their problems about being golden digger now it’s popular again. And they’re stepping same route. ### Analysis: categories: Game, Game, Game, Game, Game, Game, Game, Game, aspects: Builder Hall, Units, Gems, Dark Elixir, Golden Pass, Balance, Opponent Matching, Company, sentiments: Negative, Positive, Positive, Positive, Negative, Negative, Negative, Negative )))

### Review: title: Fun and NO Balance at BH, content: I’m playing this game over 5years. I love playing this game. There’re cool designs, attractive units and more things makes your heart beating at main village. BUT Since Supercell updated, Builder hall became so important. And there’s NO balance matching opponents. I’m builder hall 5. And I have been playing builder hall since It came out. But Every time I play Most of my opponents have been higher builder hall than mine. Even so I never have seen lower opponents playing this game. there’s a system to maintain user’s trophies. If you do your best and raise your trophies with more than that determined as daily raise amount, they will let you down as matching too much stronger opponents than yours. I love this game this concept, units,...etc but they will rip your money out and time out Even things are better than past. , Plus : Writing it again company supercell is becoming goblins . They removed builder base gems and dark elixir gem at golden pass these items really help playing. And they are gone but still almost always buyable as you want on today’s deal or store. Clash of clans became unpopular few months ago because of their problems about being golden digger now it’s popular again. And they’re stepping same route. ### Analysis: categories: (Game, Game, Game, Game, Game, Game, Game, Game) aspects: (Builder Hall, Units, Gems, Dark Elixir, Golden Pass, Balance, Opponent Matching, Company) sentiments: (Negative, Positive, Positive, Positive, Negative, Negative, Negative, Negative) )))

Great For So Much, But Needs More

This app is great for learning many languages. It has an amazing learning technique and helps me learn very quickly. But I was conflicted when I learned that I could not learn Japanese. It is the language that I have been longing to learn for years now and I really did not want to give up on this app entirely. I tried another language and it worked really well! But I really, really want to learn Japanese through Babbel, but there is no option to learn that. This app is very high quality and is great for starters and intermediates. I was just a little bummed when I learned how little selection of languages they have to offer. So this game is convenient for those who want to learn the ones they have in store, but please, Babbel, if your reading this, please can you add more languages to learn?

Language Selection, Learning Experience, Learning Experience, App Quality, User Level, User Level, Learning Experience

Language Options, Learning Technique, Learning Speed, Overall Quality, Beginner, Intermediate, Language Selection

Negative, Positive, Positive, Positive, Positive, Positive, Negative

Language Selection - Language Options - Negative, Learning Experience - Learning Technique - Positive, Learning Experience - Learning Speed - Positive, App Quality - Overall Quality - Positive, User Level - Beginner - Positive, User Level - Intermediate - Positive, Learning Experience - Language Selection - Negative

### USER: Great For So Much, But Needs More: This app is great for learning many languages. It has an amazing learning technique and helps me learn very quickly. But I was conflicted when I learned that I could not learn Japanese. It is the language that I have been longing to learn for years now and I really did not want to give up on this app entirely. I tried another language and it worked really well! But I really, really want to learn Japanese through Babbel, but there is no option to learn that. This app is very high quality and is great for starters and intermediates. I was just a little bummed when I learned how little selection of languages they have to offer. So this game is convenient for those who want to learn the ones they have in store, but please, Babbel, if your reading this, please can you add more languages to learn? ### ASSISTANT: Language Selection - Language Options - Negative, Learning Experience - Learning Technique - Positive, Learning Experience - Learning Speed - Positive, App Quality - Overall Quality - Positive, User Level - Beginner - Positive, User Level - Intermediate - Positive, Learning Experience - Language Selection - Negative )))

### Review: title: Great For So Much, But Needs More, content: This app is great for learning many languages. It has an amazing learning technique and helps me learn very quickly. But I was conflicted when I learned that I could not learn Japanese. It is the language that I have been longing to learn for years now and I really did not want to give up on this app entirely. I tried another language and it worked really well! But I really, really want to learn Japanese through Babbel, but there is no option to learn that. This app is very high quality and is great for starters and intermediates. I was just a little bummed when I learned how little selection of languages they have to offer. So this game is convenient for those who want to learn the ones they have in store, but please, Babbel, if your reading this, please can you add more languages to learn? ### Analysis: categories: Language Selection, Learning Experience, Learning Experience, App Quality, User Level, User Level, Learning Experience, aspects: Language Options, Learning Technique, Learning Speed, Overall Quality, Beginner, Intermediate, Language Selection, sentiments: Negative, Positive, Positive, Positive, Positive, Positive, Negative )))

### Review: title: Great For So Much, But Needs More, content: This app is great for learning many languages. It has an amazing learning technique and helps me learn very quickly. But I was conflicted when I learned that I could not learn Japanese. It is the language that I have been longing to learn for years now and I really did not want to give up on this app entirely. I tried another language and it worked really well! But I really, really want to learn Japanese through Babbel, but there is no option to learn that. This app is very high quality and is great for starters and intermediates. I was just a little bummed when I learned how little selection of languages they have to offer. So this game is convenient for those who want to learn the ones they have in store, but please, Babbel, if your reading this, please can you add more languages to learn? ### Analysis: categories: (Language Selection, Learning Experience, Learning Experience, App Quality, User Level, User Level, Learning Experience) aspects: (Language Options, Learning Technique, Learning Speed, Overall Quality, Beginner, Intermediate, Language Selection) sentiments: (Negative, Positive, Positive, Positive, Positive, Positive, Negative) )))

Love the app BUT....

Great app. I love that I get to speak to my friends over seas, however, the voice message portion of the app can be frustrating. I don’t particularly enjoy texting so I always us the voice message feature and a lot of the times when you record your message the slightest movement can throw your message into the garbage bin and then you have to re-record the whole message. Often times you cannot recreate the moment or verbalize exactly the way you did in the previous message that very inconveniently jumps into the bin. I think the microphone should be moved else where, away from the bottom right corner in a more convenient spot where this does not happen. Whatapp, can you please PLEASE PLEEEEAAAASE do something about this?

App, App

Microphone, Voice message feature

negative, negative

App - Microphone - negative, App - Voice message feature - negative

### USER: Love the app BUT....: Great app. I love that I get to speak to my friends over seas, however, the voice message portion of the app can be frustrating. I don’t particularly enjoy texting so I always us the voice message feature and a lot of the times when you record your message the slightest movement can throw your message into the garbage bin and then you have to re-record the whole message. Often times you cannot recreate the moment or verbalize exactly the way you did in the previous message that very inconveniently jumps into the bin. I think the microphone should be moved else where, away from the bottom right corner in a more convenient spot where this does not happen. Whatapp, can you please PLEASE PLEEEEAAAASE do something about this? ### ASSISTANT: App - Microphone - negative, App - Voice message feature - negative )))

### Review: title: Love the app BUT...., content: Great app. I love that I get to speak to my friends over seas, however, the voice message portion of the app can be frustrating. I don’t particularly enjoy texting so I always us the voice message feature and a lot of the times when you record your message the slightest movement can throw your message into the garbage bin and then you have to re-record the whole message. Often times you cannot recreate the moment or verbalize exactly the way you did in the previous message that very inconveniently jumps into the bin. I think the microphone should be moved else where, away from the bottom right corner in a more convenient spot where this does not happen. Whatapp, can you please PLEASE PLEEEEAAAASE do something about this? ### Analysis: categories: App, App, aspects: Microphone, Voice message feature, sentiments: negative, negative )))

### Review: title: Love the app BUT...., content: Great app. I love that I get to speak to my friends over seas, however, the voice message portion of the app can be frustrating. I don’t particularly enjoy texting so I always us the voice message feature and a lot of the times when you record your message the slightest movement can throw your message into the garbage bin and then you have to re-record the whole message. Often times you cannot recreate the moment or verbalize exactly the way you did in the previous message that very inconveniently jumps into the bin. I think the microphone should be moved else where, away from the bottom right corner in a more convenient spot where this does not happen. Whatapp, can you please PLEASE PLEEEEAAAASE do something about this? ### Analysis: categories: (App, App) aspects: (Microphone, Voice message feature) sentiments: (negative, negative) )))

Dark mode

I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you

Interface, Interface, Interface

Message Customization, Color Change, Solid Wallpaper Option

Positive, Positive, Positive

Interface - Message Customization - Positive, Interface - Color Change - Positive, Interface - Solid Wallpaper Option - Positive

### USER: Dark mode: I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you ### ASSISTANT: Interface - Message Customization - Positive, Interface - Color Change - Positive, Interface - Solid Wallpaper Option - Positive )))

### Review: title: Dark mode, content: I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you ### Analysis: categories: Interface, Interface, Interface, aspects: Message Customization, Color Change, Solid Wallpaper Option, sentiments: Positive, Positive, Positive )))

### Review: title: Dark mode, content: I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you ### Analysis: categories: (Interface, Interface, Interface) aspects: (Message Customization, Color Change, Solid Wallpaper Option) sentiments: (Positive, Positive, Positive) )))

Beginner’s French

I’m enjoying it. I took French in high school and college but I had little occasion to use it over the years, so I’m starting over at the Beginner level. Some of that is elementary, but gets more challenging as the lessons continue. I think the claim that you can learn a language in as little as three weeks is probably overstated, but I am learning a lot of practical French in 15-30 minutes per day. I appreciate the features that help me to work on speaking and pronunciation, reading, writing, and understanding what I hear. I look forward to continuing to work with this.

Learning, Learning, Learning, Learning, Learning, Learning

Content, Difficulty, Speaking, Writing, Reading, Listening

Positive, Positive, Positive, Positive, Positive, Positive

Learning - Content - Positive, Learning - Difficulty - Positive, Learning - Speaking - Positive, Learning - Writing - Positive, Learning - Reading - Positive, Learning - Listening - Positive

### USER: Beginner’s French: I’m enjoying it. I took French in high school and college but I had little occasion to use it over the years, so I’m starting over at the Beginner level. Some of that is elementary, but gets more challenging as the lessons continue. I think the claim that you can learn a language in as little as three weeks is probably overstated, but I am learning a lot of practical French in 15-30 minutes per day. I appreciate the features that help me to work on speaking and pronunciation, reading, writing, and understanding what I hear. I look forward to continuing to work with this. ### ASSISTANT: Learning - Content - Positive, Learning - Difficulty - Positive, Learning - Speaking - Positive, Learning - Writing - Positive, Learning - Reading - Positive, Learning - Listening - Positive )))

### Review: title: Beginner’s French, content: I’m enjoying it. I took French in high school and college but I had little occasion to use it over the years, so I’m starting over at the Beginner level. Some of that is elementary, but gets more challenging as the lessons continue. I think the claim that you can learn a language in as little as three weeks is probably overstated, but I am learning a lot of practical French in 15-30 minutes per day. I appreciate the features that help me to work on speaking and pronunciation, reading, writing, and understanding what I hear. I look forward to continuing to work with this. ### Analysis: categories: Learning, Learning, Learning, Learning, Learning, Learning, aspects: Content, Difficulty, Speaking, Writing, Reading, Listening, sentiments: Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Beginner’s French, content: I’m enjoying it. I took French in high school and college but I had little occasion to use it over the years, so I’m starting over at the Beginner level. Some of that is elementary, but gets more challenging as the lessons continue. I think the claim that you can learn a language in as little as three weeks is probably overstated, but I am learning a lot of practical French in 15-30 minutes per day. I appreciate the features that help me to work on speaking and pronunciation, reading, writing, and understanding what I hear. I look forward to continuing to work with this. ### Analysis: categories: (Learning, Learning, Learning, Learning, Learning, Learning) aspects: (Content, Difficulty, Speaking, Writing, Reading, Listening) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive) )))

Good

I love instagram… it is my lifeline… I can’t live without it I wake up everyday and appreciate this platform where I get to view endless content on for hours on end, draining any bit of free time that could be used productively or living and creating memories with friends and family (which would be documented and posted for online validation) -and instead detach myself from reality and watch my friends post cute pics or watch endless silly cat videos, outfit inspiration posts, or yearn for a better successful life that I could achieve if I wasn’t so attached to social media. During this I also get so much satisfaction from buying all of the products that the app’s algorithm caters to me so I am only advertised things they believe I will want to buy for monetary gain, while selling this data to other companies to also be able to advertise to me and absolutely draining my wallet and turning my adolescent mind into capitalistic mush, where I only find happiness in materialistic values and online validation!!! I LOVE INSTAGRAM!!!

Social, Social, Social, Social

Content, Productivity, Validation, Capitalism

Positive, Negative, Positive, Negative

Social - Content - Positive, Social - Productivity - Negative, Social - Validation - Positive, Social - Capitalism - Negative

### USER: Good: I love instagram… it is my lifeline… I can’t live without it I wake up everyday and appreciate this platform where I get to view endless content on for hours on end, draining any bit of free time that could be used productively or living and creating memories with friends and family (which would be documented and posted for online validation) -and instead detach myself from reality and watch my friends post cute pics or watch endless silly cat videos, outfit inspiration posts, or yearn for a better successful life that I could achieve if I wasn’t so attached to social media. During this I also get so much satisfaction from buying all of the products that the app’s algorithm caters to me so I am only advertised things they believe I will want to buy for monetary gain, while selling this data to other companies to also be able to advertise to me and absolutely draining my wallet and turning my adolescent mind into capitalistic mush, where I only find happiness in materialistic values and online validation!!! I LOVE INSTAGRAM!!! ### ASSISTANT: Social - Content - Positive, Social - Productivity - Negative, Social - Validation - Positive, Social - Capitalism - Negative )))

### Review: title: Good, content: I love instagram… it is my lifeline… I can’t live without it I wake up everyday and appreciate this platform where I get to view endless content on for hours on end, draining any bit of free time that could be used productively or living and creating memories with friends and family (which would be documented and posted for online validation) -and instead detach myself from reality and watch my friends post cute pics or watch endless silly cat videos, outfit inspiration posts, or yearn for a better successful life that I could achieve if I wasn’t so attached to social media. During this I also get so much satisfaction from buying all of the products that the app’s algorithm caters to me so I am only advertised things they believe I will want to buy for monetary gain, while selling this data to other companies to also be able to advertise to me and absolutely draining my wallet and turning my adolescent mind into capitalistic mush, where I only find happiness in materialistic values and online validation!!! I LOVE INSTAGRAM!!! ### Analysis: categories: Social, Social, Social, Social, aspects: Content, Productivity, Validation, Capitalism, sentiments: Positive, Negative, Positive, Negative )))

### Review: title: Good, content: I love instagram… it is my lifeline… I can’t live without it I wake up everyday and appreciate this platform where I get to view endless content on for hours on end, draining any bit of free time that could be used productively or living and creating memories with friends and family (which would be documented and posted for online validation) -and instead detach myself from reality and watch my friends post cute pics or watch endless silly cat videos, outfit inspiration posts, or yearn for a better successful life that I could achieve if I wasn’t so attached to social media. During this I also get so much satisfaction from buying all of the products that the app’s algorithm caters to me so I am only advertised things they believe I will want to buy for monetary gain, while selling this data to other companies to also be able to advertise to me and absolutely draining my wallet and turning my adolescent mind into capitalistic mush, where I only find happiness in materialistic values and online validation!!! I LOVE INSTAGRAM!!! ### Analysis: categories: (Social, Social, Social, Social) aspects: (Content, Productivity, Validation, Capitalism) sentiments: (Positive, Negative, Positive, Negative) )))

Best messaging app!

The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand

App

Features

Positive

App - Features - Positive

### USER: Best messaging app!: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### ASSISTANT: App - Features - Positive )))

### Review: title: Best messaging app!, content: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### Analysis: categories: App, aspects: Features, sentiments: Positive )))

### Review: title: Best messaging app!, content: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### Analysis: categories: (App) aspects: (Features) sentiments: (Positive) )))

Waste of time and money

I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help.

Customer Service, Features, Features, Pricing, Time

Customer Service, Doctor help, No procedures, Pricing, Time

negative, negative, negative, negative, negative

Customer Service - Customer Service - negative, Features - Doctor help - negative, Features - No procedures - negative, Pricing - Pricing - negative, Time - Time - negative

### USER: Waste of time and money: I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### ASSISTANT: Customer Service - Customer Service - negative, Features - Doctor help - negative, Features - No procedures - negative, Pricing - Pricing - negative, Time - Time - negative )))

### Review: title: Waste of time and money, content: I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### Analysis: categories: Customer Service, Features, Features, Pricing, Time, aspects: Customer Service, Doctor help, No procedures, Pricing, Time, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Waste of time and money, content: I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### Analysis: categories: (Customer Service, Features, Features, Pricing, Time) aspects: (Customer Service, Doctor help, No procedures, Pricing, Time) sentiments: (negative, negative, negative, negative, negative) )))

Best App Ever!

There is not enough text space to write down everything I love about this app, nor do I have the time to write it all down!!, Suffice it to say, I wish I could get everyone in my contact list to use this. For work, we have a record of all of our conversations, which in my line of business, this has been a really good thing for us. Also, you can see when the person read the message. Being able to back up conversations to the Cloud has also been useful. One of the things I’m most impressed by the Developors of this app is that they are constantly updating the app with new capabilities. Like I said, there are several things I could continue to write about how much I love this app. Suffice it to say, it’s one of the best Apps in my phone and I’m a hard critic when I comes App reviews.

Interface, Functionality, Functionality, Functionality, Updates, Overall

Usability, Message History, Read Receipts, Cloud Backup, Frequency, Satisfaction

positive, positive, positive, positive, positive, positive

Interface - Usability - positive, Functionality - Message History - positive, Functionality - Read Receipts - positive, Functionality - Cloud Backup - positive, Updates - Frequency - positive, Overall - Satisfaction - positive

### USER: Best App Ever!: There is not enough text space to write down everything I love about this app, nor do I have the time to write it all down!!, Suffice it to say, I wish I could get everyone in my contact list to use this. For work, we have a record of all of our conversations, which in my line of business, this has been a really good thing for us. Also, you can see when the person read the message. Being able to back up conversations to the Cloud has also been useful. One of the things I’m most impressed by the Developors of this app is that they are constantly updating the app with new capabilities. Like I said, there are several things I could continue to write about how much I love this app. Suffice it to say, it’s one of the best Apps in my phone and I’m a hard critic when I comes App reviews. ### ASSISTANT: Interface - Usability - positive, Functionality - Message History - positive, Functionality - Read Receipts - positive, Functionality - Cloud Backup - positive, Updates - Frequency - positive, Overall - Satisfaction - positive )))

### Review: title: Best App Ever!, content: There is not enough text space to write down everything I love about this app, nor do I have the time to write it all down!!, Suffice it to say, I wish I could get everyone in my contact list to use this. For work, we have a record of all of our conversations, which in my line of business, this has been a really good thing for us. Also, you can see when the person read the message. Being able to back up conversations to the Cloud has also been useful. One of the things I’m most impressed by the Developors of this app is that they are constantly updating the app with new capabilities. Like I said, there are several things I could continue to write about how much I love this app. Suffice it to say, it’s one of the best Apps in my phone and I’m a hard critic when I comes App reviews. ### Analysis: categories: Interface, Functionality, Functionality, Functionality, Updates, Overall, aspects: Usability, Message History, Read Receipts, Cloud Backup, Frequency, Satisfaction, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Best App Ever!, content: There is not enough text space to write down everything I love about this app, nor do I have the time to write it all down!!, Suffice it to say, I wish I could get everyone in my contact list to use this. For work, we have a record of all of our conversations, which in my line of business, this has been a really good thing for us. Also, you can see when the person read the message. Being able to back up conversations to the Cloud has also been useful. One of the things I’m most impressed by the Developors of this app is that they are constantly updating the app with new capabilities. Like I said, there are several things I could continue to write about how much I love this app. Suffice it to say, it’s one of the best Apps in my phone and I’m a hard critic when I comes App reviews. ### Analysis: categories: (Interface, Functionality, Functionality, Functionality, Updates, Overall) aspects: (Usability, Message History, Read Receipts, Cloud Backup, Frequency, Satisfaction) sentiments: (positive, positive, positive, positive, positive, positive) )))

New update is awful

I absolutely hate the new Instagram update... it’s very gimmicky and shows that they no longer care about people enjoying a user friendly interface for them to enjoy their social media profiles, but rather now make it into some sort of business platform. The majority of Instagram users created their account to simply connect with friends and access content like news, sports or memes posted by popular pages. Now it feels like my social media account is part of some online shopping website, which is absolutely not what I wanted. Nearly every on the internet you see advertisements for products, and Instagram even had accounts that had links to online shops before, but it was hidden enough to where you could feel like you weren’t harassed by companies trying to sell you products. But now it’s so blatant that Instagram only cares about money and selling products or promoting business, which is not what social media was created for. So many apps are created for the communities benefit and solely based on giving them the best experience for them to enjoy... but eventually they just use their popularity to create more revenue and destroy the true unique user experience that made it so popular to begin with. I really hope they revert to the older format... probably not thought

UI, UI, Interface, Interface, Interface, Features, Features, Features, Features, Business, Business, Business, Business

Interface, User experience, Social media, User friendly, User experience, Advertisement, Promotions, Online shopping, Business platform, Profit, Marketing, Revenue, Sales

negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative

Interface - User Friendliness - Negative, Interface - User Experience - Negative, Business - Commercialization - Negative, Interface - Social Media Purpose - Negative

### USER: New update is awful: I absolutely hate the new Instagram update... it’s very gimmicky and shows that they no longer care about people enjoying a user friendly interface for them to enjoy their social media profiles, but rather now make it into some sort of business platform. The majority of Instagram users created their account to simply connect with friends and access content like news, sports or memes posted by popular pages. Now it feels like my social media account is part of some online shopping website, which is absolutely not what I wanted. Nearly every on the internet you see advertisements for products, and Instagram even had accounts that had links to online shops before, but it was hidden enough to where you could feel like you weren’t harassed by companies trying to sell you products. But now it’s so blatant that Instagram only cares about money and selling products or promoting business, which is not what social media was created for. So many apps are created for the communities benefit and solely based on giving them the best experience for them to enjoy... but eventually they just use their popularity to create more revenue and destroy the true unique user experience that made it so popular to begin with. I really hope they revert to the older format... probably not thought ### ASSISTANT: Interface - User Friendliness - Negative, Interface - User Experience - Negative, Business - Commercialization - Negative, Interface - Social Media Purpose - Negative )))

### Review: title: New update is awful, content: I absolutely hate the new Instagram update... it’s very gimmicky and shows that they no longer care about people enjoying a user friendly interface for them to enjoy their social media profiles, but rather now make it into some sort of business platform. The majority of Instagram users created their account to simply connect with friends and access content like news, sports or memes posted by popular pages. Now it feels like my social media account is part of some online shopping website, which is absolutely not what I wanted. Nearly every on the internet you see advertisements for products, and Instagram even had accounts that had links to online shops before, but it was hidden enough to where you could feel like you weren’t harassed by companies trying to sell you products. But now it’s so blatant that Instagram only cares about money and selling products or promoting business, which is not what social media was created for. So many apps are created for the communities benefit and solely based on giving them the best experience for them to enjoy... but eventually they just use their popularity to create more revenue and destroy the true unique user experience that made it so popular to begin with. I really hope they revert to the older format... probably not thought ### Analysis: categories: UI, UI, Interface, Interface, Interface, Features, Features, Features, Features, Business, Business, Business, Business, aspects: Interface, User experience, Social media, User friendly, User experience, Advertisement, Promotions, Online shopping, Business platform, Profit, Marketing, Revenue, Sales, sentiments: negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: New update is awful, content: I absolutely hate the new Instagram update... it’s very gimmicky and shows that they no longer care about people enjoying a user friendly interface for them to enjoy their social media profiles, but rather now make it into some sort of business platform. The majority of Instagram users created their account to simply connect with friends and access content like news, sports or memes posted by popular pages. Now it feels like my social media account is part of some online shopping website, which is absolutely not what I wanted. Nearly every on the internet you see advertisements for products, and Instagram even had accounts that had links to online shops before, but it was hidden enough to where you could feel like you weren’t harassed by companies trying to sell you products. But now it’s so blatant that Instagram only cares about money and selling products or promoting business, which is not what social media was created for. So many apps are created for the communities benefit and solely based on giving them the best experience for them to enjoy... but eventually they just use their popularity to create more revenue and destroy the true unique user experience that made it so popular to begin with. I really hope they revert to the older format... probably not thought ### Analysis: categories: (UI, UI, Interface, Interface, Interface, Features, Features, Features, Features, Business, Business, Business, Business) aspects: (Interface, User experience, Social media, User friendly, User experience, Advertisement, Promotions, Online shopping, Business platform, Profit, Marketing, Revenue, Sales) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative) )))

GREAT medical care, frustrating app glitches

I love my psychiatrist that I found through teladoc. She is responsive and helpful. The selection of doctors is incredible and you can find pretty much any type of person you’re looking for and their specialty. , , This being said, frequently the buttons in the app do not work, and it is hard for me to accept new appointment dates because the app will not load. It’s frustrating because I KNOW you guys have the ability to work on this. This has been an issue for at few months. (For the developers: normally I don’t write reviews but I just hope someone sees this and can fix the responsiveness of the app!! I hope you’re having a great day, and sorry to bother!!) , , Seriously tho, if you need a therapist, psychiatrist, general medical care, or a dermatologist for a reasonable price, who YOU can pick, this is a great option and you won’t be disappointed.

Medical Care, Medical Care, Medical Care, Medical Care, Medical Care, Medical Care, Medical Care

psychiatrist, selection of doctors, appointment scheduling, app responsiveness, general medical care, dermatologist, price

positive, positive, negative, negative, positive, positive, positive

Medical Care - psychiatrist - positive, Medical Care - selection of doctors - positive, Medical Care - appointment scheduling - negative, Medical Care - app responsiveness - negative, Medical Care - general medical care - positive, Medical Care - dermatologist - positive, Medical Care - price - positive

### USER: GREAT medical care, frustrating app glitches: I love my psychiatrist that I found through teladoc. She is responsive and helpful. The selection of doctors is incredible and you can find pretty much any type of person you’re looking for and their specialty. , , This being said, frequently the buttons in the app do not work, and it is hard for me to accept new appointment dates because the app will not load. It’s frustrating because I KNOW you guys have the ability to work on this. This has been an issue for at few months. (For the developers: normally I don’t write reviews but I just hope someone sees this and can fix the responsiveness of the app!! I hope you’re having a great day, and sorry to bother!!) , , Seriously tho, if you need a therapist, psychiatrist, general medical care, or a dermatologist for a reasonable price, who YOU can pick, this is a great option and you won’t be disappointed. ### ASSISTANT: Medical Care - psychiatrist - positive, Medical Care - selection of doctors - positive, Medical Care - appointment scheduling - negative, Medical Care - app responsiveness - negative, Medical Care - general medical care - positive, Medical Care - dermatologist - positive, Medical Care - price - positive )))

### Review: title: GREAT medical care, frustrating app glitches, content: I love my psychiatrist that I found through teladoc. She is responsive and helpful. The selection of doctors is incredible and you can find pretty much any type of person you’re looking for and their specialty. , , This being said, frequently the buttons in the app do not work, and it is hard for me to accept new appointment dates because the app will not load. It’s frustrating because I KNOW you guys have the ability to work on this. This has been an issue for at few months. (For the developers: normally I don’t write reviews but I just hope someone sees this and can fix the responsiveness of the app!! I hope you’re having a great day, and sorry to bother!!) , , Seriously tho, if you need a therapist, psychiatrist, general medical care, or a dermatologist for a reasonable price, who YOU can pick, this is a great option and you won’t be disappointed. ### Analysis: categories: Medical Care, Medical Care, Medical Care, Medical Care, Medical Care, Medical Care, Medical Care, aspects: psychiatrist, selection of doctors, appointment scheduling, app responsiveness, general medical care, dermatologist, price, sentiments: positive, positive, negative, negative, positive, positive, positive )))

### Review: title: GREAT medical care, frustrating app glitches, content: I love my psychiatrist that I found through teladoc. She is responsive and helpful. The selection of doctors is incredible and you can find pretty much any type of person you’re looking for and their specialty. , , This being said, frequently the buttons in the app do not work, and it is hard for me to accept new appointment dates because the app will not load. It’s frustrating because I KNOW you guys have the ability to work on this. This has been an issue for at few months. (For the developers: normally I don’t write reviews but I just hope someone sees this and can fix the responsiveness of the app!! I hope you’re having a great day, and sorry to bother!!) , , Seriously tho, if you need a therapist, psychiatrist, general medical care, or a dermatologist for a reasonable price, who YOU can pick, this is a great option and you won’t be disappointed. ### Analysis: categories: (Medical Care, Medical Care, Medical Care, Medical Care, Medical Care, Medical Care, Medical Care) aspects: (psychiatrist, selection of doctors, appointment scheduling, app responsiveness, general medical care, dermatologist, price) sentiments: (positive, positive, negative, negative, positive, positive, positive) )))

Boycott Fedex

Why do y’all use FedEx as a source of delivery. It’s ruining the work ethic of your company. Anytime I have a package being sent through fedex 90% of the time there is ALWAYS a problem. For example I was suppose to receive 3 packages today for some reason the packages were sent through all different carriers. The 1st was UPS-delivered to door early today. The 2nd was USPS- delivered through mail the 3rd was through fedex stating they attempted delivery but now I will have to go pick it up a a sight. How were the 1st two carriers able to deliver with ease but fedex always finds a problem even though they’re given the same instructions as everyone else to deliver my packages?! Eliminate fedex as a carrier option for the sake of everyone

Delivery Services

Delivery

negative

Delivery Services - Delivery - negative

### USER: Boycott Fedex: Why do y’all use FedEx as a source of delivery. It’s ruining the work ethic of your company. Anytime I have a package being sent through fedex 90% of the time there is ALWAYS a problem. For example I was suppose to receive 3 packages today for some reason the packages were sent through all different carriers. The 1st was UPS-delivered to door early today. The 2nd was USPS- delivered through mail the 3rd was through fedex stating they attempted delivery but now I will have to go pick it up a a sight. How were the 1st two carriers able to deliver with ease but fedex always finds a problem even though they’re given the same instructions as everyone else to deliver my packages?! Eliminate fedex as a carrier option for the sake of everyone ### ASSISTANT: Delivery Services - Delivery - negative )))

### Review: title: Boycott Fedex, content: Why do y’all use FedEx as a source of delivery. It’s ruining the work ethic of your company. Anytime I have a package being sent through fedex 90% of the time there is ALWAYS a problem. For example I was suppose to receive 3 packages today for some reason the packages were sent through all different carriers. The 1st was UPS-delivered to door early today. The 2nd was USPS- delivered through mail the 3rd was through fedex stating they attempted delivery but now I will have to go pick it up a a sight. How were the 1st two carriers able to deliver with ease but fedex always finds a problem even though they’re given the same instructions as everyone else to deliver my packages?! Eliminate fedex as a carrier option for the sake of everyone ### Analysis: categories: Delivery Services, aspects: Delivery, sentiments: negative )))

### Review: title: Boycott Fedex, content: Why do y’all use FedEx as a source of delivery. It’s ruining the work ethic of your company. Anytime I have a package being sent through fedex 90% of the time there is ALWAYS a problem. For example I was suppose to receive 3 packages today for some reason the packages were sent through all different carriers. The 1st was UPS-delivered to door early today. The 2nd was USPS- delivered through mail the 3rd was through fedex stating they attempted delivery but now I will have to go pick it up a a sight. How were the 1st two carriers able to deliver with ease but fedex always finds a problem even though they’re given the same instructions as everyone else to deliver my packages?! Eliminate fedex as a carrier option for the sake of everyone ### Analysis: categories: (Delivery Services) aspects: (Delivery) sentiments: (negative) )))

Doctor couldn’t write a basic Rx

I made an appointment for a stiff neck interfering with sleep. The doctor told me to use heating pad, massage, take aleve and go to physical therapy. I was already doing those things and had a PT appointment scheduled. By the way he didn’t ask me what I was doing for the stiff neck. He just went straight to the “advice” part. He also said he thought a referral was required for physical therapy. It’s not. My state is a direct access state. , , I made very clear my sole reason for the appointment was that I needed muscle relaxers in order to have a full night’s sleep. The doctor told me that those are a good idea but company policy doesn’t allow him to prescribe muscle relaxers. They’re not controlled substances or anything. I believe this doctor is from out of state and doesn’t have Rx writing authority., , I respectfully asked for a refund for the extremely brief $75 visit. If the doctors are out of state and can’t write simple Rx, then what did I pay for?

Medical treatment

Writing prescriptions

Negative

Medical treatment - Writing prescriptions - Negative

### USER: Doctor couldn’t write a basic Rx: I made an appointment for a stiff neck interfering with sleep. The doctor told me to use heating pad, massage, take aleve and go to physical therapy. I was already doing those things and had a PT appointment scheduled. By the way he didn’t ask me what I was doing for the stiff neck. He just went straight to the “advice” part. He also said he thought a referral was required for physical therapy. It’s not. My state is a direct access state. , , I made very clear my sole reason for the appointment was that I needed muscle relaxers in order to have a full night’s sleep. The doctor told me that those are a good idea but company policy doesn’t allow him to prescribe muscle relaxers. They’re not controlled substances or anything. I believe this doctor is from out of state and doesn’t have Rx writing authority., , I respectfully asked for a refund for the extremely brief $75 visit. If the doctors are out of state and can’t write simple Rx, then what did I pay for? ### ASSISTANT: Medical treatment - Writing prescriptions - Negative )))

### Review: title: Doctor couldn’t write a basic Rx, content: I made an appointment for a stiff neck interfering with sleep. The doctor told me to use heating pad, massage, take aleve and go to physical therapy. I was already doing those things and had a PT appointment scheduled. By the way he didn’t ask me what I was doing for the stiff neck. He just went straight to the “advice” part. He also said he thought a referral was required for physical therapy. It’s not. My state is a direct access state. , , I made very clear my sole reason for the appointment was that I needed muscle relaxers in order to have a full night’s sleep. The doctor told me that those are a good idea but company policy doesn’t allow him to prescribe muscle relaxers. They’re not controlled substances or anything. I believe this doctor is from out of state and doesn’t have Rx writing authority., , I respectfully asked for a refund for the extremely brief $75 visit. If the doctors are out of state and can’t write simple Rx, then what did I pay for? ### Analysis: categories: Medical treatment, aspects: Writing prescriptions, sentiments: Negative )))

### Review: title: Doctor couldn’t write a basic Rx, content: I made an appointment for a stiff neck interfering with sleep. The doctor told me to use heating pad, massage, take aleve and go to physical therapy. I was already doing those things and had a PT appointment scheduled. By the way he didn’t ask me what I was doing for the stiff neck. He just went straight to the “advice” part. He also said he thought a referral was required for physical therapy. It’s not. My state is a direct access state. , , I made very clear my sole reason for the appointment was that I needed muscle relaxers in order to have a full night’s sleep. The doctor told me that those are a good idea but company policy doesn’t allow him to prescribe muscle relaxers. They’re not controlled substances or anything. I believe this doctor is from out of state and doesn’t have Rx writing authority., , I respectfully asked for a refund for the extremely brief $75 visit. If the doctors are out of state and can’t write simple Rx, then what did I pay for? ### Analysis: categories: (Medical treatment) aspects: (Writing prescriptions) sentiments: (Negative) )))

Great for conversational Swedish

I’m learning Swedish so that I can read and communicate the basics when I travel. After one month I am able to more easily read through Swedish language websites and instructions. I’m encouraged that by the end of all the courses (I paid for a premium subscription) that I will be able to be semi-fluent by the time I travel for art residency in Sweden next year. I’m also going to supplement this course with the free course online by the Swedish government. In the end I want to be reading novels in Swedish, watching movies in Swedish without subtitles and speaking to locals in a more natural, colloquial way. I think Babbel will get me there!

Education, Education, Education

Learning Resources, Fluency, Completeness

Positive, Positive, Positive

Education - Learning Resources - Positive, Education - Fluency - Positive, Education - Completeness - Positive

### USER: Great for conversational Swedish: I’m learning Swedish so that I can read and communicate the basics when I travel. After one month I am able to more easily read through Swedish language websites and instructions. I’m encouraged that by the end of all the courses (I paid for a premium subscription) that I will be able to be semi-fluent by the time I travel for art residency in Sweden next year. I’m also going to supplement this course with the free course online by the Swedish government. In the end I want to be reading novels in Swedish, watching movies in Swedish without subtitles and speaking to locals in a more natural, colloquial way. I think Babbel will get me there! ### ASSISTANT: Education - Learning Resources - Positive, Education - Fluency - Positive, Education - Completeness - Positive )))

### Review: title: Great for conversational Swedish, content: I’m learning Swedish so that I can read and communicate the basics when I travel. After one month I am able to more easily read through Swedish language websites and instructions. I’m encouraged that by the end of all the courses (I paid for a premium subscription) that I will be able to be semi-fluent by the time I travel for art residency in Sweden next year. I’m also going to supplement this course with the free course online by the Swedish government. In the end I want to be reading novels in Swedish, watching movies in Swedish without subtitles and speaking to locals in a more natural, colloquial way. I think Babbel will get me there! ### Analysis: categories: Education, Education, Education, aspects: Learning Resources, Fluency, Completeness, sentiments: Positive, Positive, Positive )))

### Review: title: Great for conversational Swedish, content: I’m learning Swedish so that I can read and communicate the basics when I travel. After one month I am able to more easily read through Swedish language websites and instructions. I’m encouraged that by the end of all the courses (I paid for a premium subscription) that I will be able to be semi-fluent by the time I travel for art residency in Sweden next year. I’m also going to supplement this course with the free course online by the Swedish government. In the end I want to be reading novels in Swedish, watching movies in Swedish without subtitles and speaking to locals in a more natural, colloquial way. I think Babbel will get me there! ### Analysis: categories: (Education, Education, Education) aspects: (Learning Resources, Fluency, Completeness) sentiments: (Positive, Positive, Positive) )))

Please Let WhatsApp stay as a chatting App

I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY

App Interface

Customization

Negative

App Interface - Customization - Negative

### USER: Please Let WhatsApp stay as a chatting App: I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY ### ASSISTANT: App Interface - Customization - Negative )))

### Review: title: Please Let WhatsApp stay as a chatting App, content: I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY ### Analysis: categories: App Interface, aspects: Customization, sentiments: Negative )))

### Review: title: Please Let WhatsApp stay as a chatting App, content: I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY ### Analysis: categories: (App Interface) aspects: (Customization) sentiments: (Negative) )))

It is not the same game.

While it is still called Clash of Clans, it is not the same game that I grew up with. Everything from getting rid of global chat to not having elixir costs for troops anymore have cheapened the playing experience. However, while the developers have come up with new updates that keep the current playing population pacified, I, for one, am not content with just new aesthetics and mini games when there are serious issues that need to be addressed. No longer can you go onto the global chat to see who is recruiting into their clan to make it the best, rather, you now use esoteric and unimportant tags that hopefully show you active clans. No longer can you go into the global chat to expand your clan by talking to clashers, rather, you must now use a generated list of clashers that may or may not be active. No longer can you manage your economy efficiently when training an army, rather, you can just mindlessly spam one without a second thought. Most critics discuss shortening the upgrade times but I am in opposition to this. Those who seek to shorten the upgrade times are lazy and have no grasp of the competitive nature of timing your upgrades. Therefore, the developers must bring back the global chat, unit elixir costs in order to make the game align with its original purpose, to provide a place to get away from the world and to immerse yourself into a thriving community of competitive individuals. This game needs more human interaction!

Gameplay, Gameplay, Updates, Updates, Updates, Clan management, Clan management, Clan management, Economy, Upgrades, Gameplay

Global chat, Elixir costs, New content, Aesthetics, Mini games, Recruiting, Tags, Clan expansion, Army management, Duration, Competitive nature

negative, negative, positive, negative, negative, negative, negative, negative, negative, positive, positive

Gameplay - Global chat - negative, Gameplay - Elixir costs - negative, Updates - New content - positive, Updates - Aesthetics - negative, Updates - Mini games - negative, Clan management - Recruiting - negative, Clan management - Tags - negative, Clan management - Clan expansion - negative, Economy - Army management - negative, Upgrades - Duration - positive, Gameplay - Competitive nature - positive

### USER: It is not the same game.: While it is still called Clash of Clans, it is not the same game that I grew up with. Everything from getting rid of global chat to not having elixir costs for troops anymore have cheapened the playing experience. However, while the developers have come up with new updates that keep the current playing population pacified, I, for one, am not content with just new aesthetics and mini games when there are serious issues that need to be addressed. No longer can you go onto the global chat to see who is recruiting into their clan to make it the best, rather, you now use esoteric and unimportant tags that hopefully show you active clans. No longer can you go into the global chat to expand your clan by talking to clashers, rather, you must now use a generated list of clashers that may or may not be active. No longer can you manage your economy efficiently when training an army, rather, you can just mindlessly spam one without a second thought. Most critics discuss shortening the upgrade times but I am in opposition to this. Those who seek to shorten the upgrade times are lazy and have no grasp of the competitive nature of timing your upgrades. Therefore, the developers must bring back the global chat, unit elixir costs in order to make the game align with its original purpose, to provide a place to get away from the world and to immerse yourself into a thriving community of competitive individuals. This game needs more human interaction! ### ASSISTANT: Gameplay - Global chat - negative, Gameplay - Elixir costs - negative, Updates - New content - positive, Updates - Aesthetics - negative, Updates - Mini games - negative, Clan management - Recruiting - negative, Clan management - Tags - negative, Clan management - Clan expansion - negative, Economy - Army management - negative, Upgrades - Duration - positive, Gameplay - Competitive nature - positive )))

### Review: title: It is not the same game., content: While it is still called Clash of Clans, it is not the same game that I grew up with. Everything from getting rid of global chat to not having elixir costs for troops anymore have cheapened the playing experience. However, while the developers have come up with new updates that keep the current playing population pacified, I, for one, am not content with just new aesthetics and mini games when there are serious issues that need to be addressed. No longer can you go onto the global chat to see who is recruiting into their clan to make it the best, rather, you now use esoteric and unimportant tags that hopefully show you active clans. No longer can you go into the global chat to expand your clan by talking to clashers, rather, you must now use a generated list of clashers that may or may not be active. No longer can you manage your economy efficiently when training an army, rather, you can just mindlessly spam one without a second thought. Most critics discuss shortening the upgrade times but I am in opposition to this. Those who seek to shorten the upgrade times are lazy and have no grasp of the competitive nature of timing your upgrades. Therefore, the developers must bring back the global chat, unit elixir costs in order to make the game align with its original purpose, to provide a place to get away from the world and to immerse yourself into a thriving community of competitive individuals. This game needs more human interaction! ### Analysis: categories: Gameplay, Gameplay, Updates, Updates, Updates, Clan management, Clan management, Clan management, Economy, Upgrades, Gameplay, aspects: Global chat, Elixir costs, New content, Aesthetics, Mini games, Recruiting, Tags, Clan expansion, Army management, Duration, Competitive nature, sentiments: negative, negative, positive, negative, negative, negative, negative, negative, negative, positive, positive )))

### Review: title: It is not the same game., content: While it is still called Clash of Clans, it is not the same game that I grew up with. Everything from getting rid of global chat to not having elixir costs for troops anymore have cheapened the playing experience. However, while the developers have come up with new updates that keep the current playing population pacified, I, for one, am not content with just new aesthetics and mini games when there are serious issues that need to be addressed. No longer can you go onto the global chat to see who is recruiting into their clan to make it the best, rather, you now use esoteric and unimportant tags that hopefully show you active clans. No longer can you go into the global chat to expand your clan by talking to clashers, rather, you must now use a generated list of clashers that may or may not be active. No longer can you manage your economy efficiently when training an army, rather, you can just mindlessly spam one without a second thought. Most critics discuss shortening the upgrade times but I am in opposition to this. Those who seek to shorten the upgrade times are lazy and have no grasp of the competitive nature of timing your upgrades. Therefore, the developers must bring back the global chat, unit elixir costs in order to make the game align with its original purpose, to provide a place to get away from the world and to immerse yourself into a thriving community of competitive individuals. This game needs more human interaction! ### Analysis: categories: (Gameplay, Gameplay, Updates, Updates, Updates, Clan management, Clan management, Clan management, Economy, Upgrades, Gameplay) aspects: (Global chat, Elixir costs, New content, Aesthetics, Mini games, Recruiting, Tags, Clan expansion, Army management, Duration, Competitive nature) sentiments: (negative, negative, positive, negative, negative, negative, negative, negative, negative, positive, positive) )))

Good app- returns can get confusing

Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and the way it’s titled. Especially if you buy multiples of the same size. , , There should be a separate return page that shows pending and past returns and if there are variations of the item. For example, if I buy size large and medium, it should indicate that on the order/return list. Often it’s difficult to find that information.

Shopping

Return Process

Negative

Shopping - Return Process - Negative

### USER: Good app- returns can get confusing: Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and the way it’s titled. Especially if you buy multiples of the same size. , , There should be a separate return page that shows pending and past returns and if there are variations of the item. For example, if I buy size large and medium, it should indicate that on the order/return list. Often it’s difficult to find that information. ### ASSISTANT: Shopping - Return Process - Negative )))

### Review: title: Good app- returns can get confusing, content: Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and the way it’s titled. Especially if you buy multiples of the same size. , , There should be a separate return page that shows pending and past returns and if there are variations of the item. For example, if I buy size large and medium, it should indicate that on the order/return list. Often it’s difficult to find that information. ### Analysis: categories: Shopping, aspects: Return Process, sentiments: Negative )))

### Review: title: Good app- returns can get confusing, content: Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and the way it’s titled. Especially if you buy multiples of the same size. , , There should be a separate return page that shows pending and past returns and if there are variations of the item. For example, if I buy size large and medium, it should indicate that on the order/return list. Often it’s difficult to find that information. ### Analysis: categories: (Shopping) aspects: (Return Process) sentiments: (Negative) )))

Subpar

I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and coughed then hangs up with an email saying they couldn’t reach me. So now I call on the customer service line I hold for 30 mins because the system can’t understand me because I am coughing and sneezing. Only to be hung up on again. I am very frustrated because I know medical practitioners are overwhelmed and I shouldn’t go out there to put a burden on them when a tool like this is available. Why will you closed out a patient after 2 mins of waiting without trying to other means of contact. I find it crazy that there is no other way to test that a system is working other than check that your microphone is working. I have a had 5 appts this month as tele appts obviously my phone works. I work from my phone. Is the app faulty? do your practitioners needs more training? Maybe I need a chill pill? I have chills, I am coughing, sneezing and my head feels like it’s in pressure cooker so I don’t know....... I guess free Teladoc visits can whatever!

App Functionality, App Functionality, App Functionality, App Functionality, App Functionality

Audio Quality, Microphone, Patient Support, Responsiveness, System Functionality

Negative, Negative, Negative, Negative, Negative

App Functionality - Audio Quality - Negative, App Functionality - Microphone - Negative, App Functionality - Patient Support - Negative, App Functionality - Responsiveness - Negative, App Functionality - System Functionality - Negative

### USER: Subpar: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and coughed then hangs up with an email saying they couldn’t reach me. So now I call on the customer service line I hold for 30 mins because the system can’t understand me because I am coughing and sneezing. Only to be hung up on again. I am very frustrated because I know medical practitioners are overwhelmed and I shouldn’t go out there to put a burden on them when a tool like this is available. Why will you closed out a patient after 2 mins of waiting without trying to other means of contact. I find it crazy that there is no other way to test that a system is working other than check that your microphone is working. I have a had 5 appts this month as tele appts obviously my phone works. I work from my phone. Is the app faulty? do your practitioners needs more training? Maybe I need a chill pill? I have chills, I am coughing, sneezing and my head feels like it’s in pressure cooker so I don’t know....... I guess free Teladoc visits can whatever! ### ASSISTANT: App Functionality - Audio Quality - Negative, App Functionality - Microphone - Negative, App Functionality - Patient Support - Negative, App Functionality - Responsiveness - Negative, App Functionality - System Functionality - Negative )))

### Review: title: Subpar, content: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and coughed then hangs up with an email saying they couldn’t reach me. So now I call on the customer service line I hold for 30 mins because the system can’t understand me because I am coughing and sneezing. Only to be hung up on again. I am very frustrated because I know medical practitioners are overwhelmed and I shouldn’t go out there to put a burden on them when a tool like this is available. Why will you closed out a patient after 2 mins of waiting without trying to other means of contact. I find it crazy that there is no other way to test that a system is working other than check that your microphone is working. I have a had 5 appts this month as tele appts obviously my phone works. I work from my phone. Is the app faulty? do your practitioners needs more training? Maybe I need a chill pill? I have chills, I am coughing, sneezing and my head feels like it’s in pressure cooker so I don’t know....... I guess free Teladoc visits can whatever! ### Analysis: categories: App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, aspects: Audio Quality, Microphone, Patient Support, Responsiveness, System Functionality, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Subpar, content: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and coughed then hangs up with an email saying they couldn’t reach me. So now I call on the customer service line I hold for 30 mins because the system can’t understand me because I am coughing and sneezing. Only to be hung up on again. I am very frustrated because I know medical practitioners are overwhelmed and I shouldn’t go out there to put a burden on them when a tool like this is available. Why will you closed out a patient after 2 mins of waiting without trying to other means of contact. I find it crazy that there is no other way to test that a system is working other than check that your microphone is working. I have a had 5 appts this month as tele appts obviously my phone works. I work from my phone. Is the app faulty? do your practitioners needs more training? Maybe I need a chill pill? I have chills, I am coughing, sneezing and my head feels like it’s in pressure cooker so I don’t know....... I guess free Teladoc visits can whatever! ### Analysis: categories: (App Functionality, App Functionality, App Functionality, App Functionality, App Functionality) aspects: (Audio Quality, Microphone, Patient Support, Responsiveness, System Functionality) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Annoying.

Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. , Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. , You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more.

Usability, Usability

User Interface, Navigation

negative, negative

Usability - User Interface - negative, Usability - Navigation - negative

### USER: Annoying.: Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. , Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. , You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more. ### ASSISTANT: Usability - User Interface - negative, Usability - Navigation - negative )))

### Review: title: Annoying., content: Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. , Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. , You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more. ### Analysis: categories: Usability, Usability, aspects: User Interface, Navigation, sentiments: negative, negative )))

### Review: title: Annoying., content: Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. , Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. , You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more. ### Analysis: categories: (Usability, Usability) aspects: (User Interface, Navigation) sentiments: (negative, negative) )))

Has noticeably declined.

This app used to be perfect for what it is, but now there are several things about it that are kind of ruining the app for me and making everything so much worse. First of all, reels. I wouldn’t mind reels as much if they had their own dedicated tab off to the side, but I don’t like the fact that I heard on the explore page. I can’t even look at memes around other people anymore without a stupid stripper appearing on my screen. You guys should really start blocking posts like that from showing up, there are little kids who go on this app. I get why you guys created reels, but they should not be in the explore page if they’re in the app. It makes scrolling through memes VERY uncomfortable. Also, I like how Instagram used to tell me when I’ve seen all my followers’ posts for the past two days. However, I do NOT like that I have to manually select an option in order to view older posts. It makes it a lot harder to find something funny I’ve seen earlier, or like a friend’s photo that I saw earlier put scrolled past. It’s a lot more useful than just having a bunch of random posts from accounts I’m not going to follow below the stuff on my feed. All in all, I like this app fine, there’s just some flaws that NEED to be fixed.

Feed Content, Feed Content

Explore Page Reels, Older Posts

negative, negative

App - Content Display - Negative, App - Content Moderation - Negative, App - User Interface - Negative

### USER: Has noticeably declined.: This app used to be perfect for what it is, but now there are several things about it that are kind of ruining the app for me and making everything so much worse. First of all, reels. I wouldn’t mind reels as much if they had their own dedicated tab off to the side, but I don’t like the fact that I heard on the explore page. I can’t even look at memes around other people anymore without a stupid stripper appearing on my screen. You guys should really start blocking posts like that from showing up, there are little kids who go on this app. I get why you guys created reels, but they should not be in the explore page if they’re in the app. It makes scrolling through memes VERY uncomfortable. Also, I like how Instagram used to tell me when I’ve seen all my followers’ posts for the past two days. However, I do NOT like that I have to manually select an option in order to view older posts. It makes it a lot harder to find something funny I’ve seen earlier, or like a friend’s photo that I saw earlier put scrolled past. It’s a lot more useful than just having a bunch of random posts from accounts I’m not going to follow below the stuff on my feed. All in all, I like this app fine, there’s just some flaws that NEED to be fixed. ### ASSISTANT: App - Content Display - Negative, App - Content Moderation - Negative, App - User Interface - Negative )))

### Review: title: Has noticeably declined., content: This app used to be perfect for what it is, but now there are several things about it that are kind of ruining the app for me and making everything so much worse. First of all, reels. I wouldn’t mind reels as much if they had their own dedicated tab off to the side, but I don’t like the fact that I heard on the explore page. I can’t even look at memes around other people anymore without a stupid stripper appearing on my screen. You guys should really start blocking posts like that from showing up, there are little kids who go on this app. I get why you guys created reels, but they should not be in the explore page if they’re in the app. It makes scrolling through memes VERY uncomfortable. Also, I like how Instagram used to tell me when I’ve seen all my followers’ posts for the past two days. However, I do NOT like that I have to manually select an option in order to view older posts. It makes it a lot harder to find something funny I’ve seen earlier, or like a friend’s photo that I saw earlier put scrolled past. It’s a lot more useful than just having a bunch of random posts from accounts I’m not going to follow below the stuff on my feed. All in all, I like this app fine, there’s just some flaws that NEED to be fixed. ### Analysis: categories: Feed Content, Feed Content, aspects: Explore Page Reels, Older Posts, sentiments: negative, negative )))

### Review: title: Has noticeably declined., content: This app used to be perfect for what it is, but now there are several things about it that are kind of ruining the app for me and making everything so much worse. First of all, reels. I wouldn’t mind reels as much if they had their own dedicated tab off to the side, but I don’t like the fact that I heard on the explore page. I can’t even look at memes around other people anymore without a stupid stripper appearing on my screen. You guys should really start blocking posts like that from showing up, there are little kids who go on this app. I get why you guys created reels, but they should not be in the explore page if they’re in the app. It makes scrolling through memes VERY uncomfortable. Also, I like how Instagram used to tell me when I’ve seen all my followers’ posts for the past two days. However, I do NOT like that I have to manually select an option in order to view older posts. It makes it a lot harder to find something funny I’ve seen earlier, or like a friend’s photo that I saw earlier put scrolled past. It’s a lot more useful than just having a bunch of random posts from accounts I’m not going to follow below the stuff on my feed. All in all, I like this app fine, there’s just some flaws that NEED to be fixed. ### Analysis: categories: (Feed Content, Feed Content) aspects: (Explore Page Reels, Older Posts) sentiments: (negative, negative) )))

Great app so far, but the speaking parts though 😒

I love the app, definitely getting better and better at learning and understanding Spanish; however though I wish the speaking exercises give a lot more leeway when it comes speaking the correct pronunciation on certain words., I do have a lil bit of an accent and because of that, naturally some certain words or phrases are not going to sound “perfect” and as a result I get dinged as having said something wrong when I know that I said it right. The app should give leeway if you are at least close to pronouncing a phrase right even though it might not sound “perfect”, again especially if you naturally have an accent (especially an accent that is different from the native languages you are learning).

Education

Pronunciation

Negative

Education - Pronunciation - Negative

### USER: Great app so far, but the speaking parts though 😒: I love the app, definitely getting better and better at learning and understanding Spanish; however though I wish the speaking exercises give a lot more leeway when it comes speaking the correct pronunciation on certain words., I do have a lil bit of an accent and because of that, naturally some certain words or phrases are not going to sound “perfect” and as a result I get dinged as having said something wrong when I know that I said it right. The app should give leeway if you are at least close to pronouncing a phrase right even though it might not sound “perfect”, again especially if you naturally have an accent (especially an accent that is different from the native languages you are learning). ### ASSISTANT: Education - Pronunciation - Negative )))

### Review: title: Great app so far, but the speaking parts though 😒, content: I love the app, definitely getting better and better at learning and understanding Spanish; however though I wish the speaking exercises give a lot more leeway when it comes speaking the correct pronunciation on certain words., I do have a lil bit of an accent and because of that, naturally some certain words or phrases are not going to sound “perfect” and as a result I get dinged as having said something wrong when I know that I said it right. The app should give leeway if you are at least close to pronouncing a phrase right even though it might not sound “perfect”, again especially if you naturally have an accent (especially an accent that is different from the native languages you are learning). ### Analysis: categories: Education, aspects: Pronunciation, sentiments: Negative )))

### Review: title: Great app so far, but the speaking parts though 😒, content: I love the app, definitely getting better and better at learning and understanding Spanish; however though I wish the speaking exercises give a lot more leeway when it comes speaking the correct pronunciation on certain words., I do have a lil bit of an accent and because of that, naturally some certain words or phrases are not going to sound “perfect” and as a result I get dinged as having said something wrong when I know that I said it right. The app should give leeway if you are at least close to pronouncing a phrase right even though it might not sound “perfect”, again especially if you naturally have an accent (especially an accent that is different from the native languages you are learning). ### Analysis: categories: (Education) aspects: (Pronunciation) sentiments: (Negative) )))

Perfect text and calls

Im sooooo very lonely in USA and I'm very poor to pay normal international calls. God bless who invented and keep and offer us free this site cause I can talk with friends and family and do not feel soooooo lonely here. I love it. It IS free. Now with hurricanes and rumors of wars my family is terrorized but I can send áudios and relax them This is a blessed way of communication please keep like this please no charges for poor people like me I want Go back Brasil as I can't be successful here but I haven't enough cash but at least I can communicate everyday with my people god bless USA! I love everybody here and I ll never forget how wonderful this country is !!!!! The land of brave really ❤️💕

Communication, Communication, Communication, Communication, Communication

Free Calling, Free Messaging, Relaxation, Safety, Affordable

positive, positive, positive, positive, positive

Communication - Free Calling - positive, Communication - Free Messaging - positive, Communication - Relaxation - positive, Communication - Safety - positive, Communication - Affordable - positive

### USER: Perfect text and calls: Im sooooo very lonely in USA and I'm very poor to pay normal international calls. God bless who invented and keep and offer us free this site cause I can talk with friends and family and do not feel soooooo lonely here. I love it. It IS free. Now with hurricanes and rumors of wars my family is terrorized but I can send áudios and relax them This is a blessed way of communication please keep like this please no charges for poor people like me I want Go back Brasil as I can't be successful here but I haven't enough cash but at least I can communicate everyday with my people god bless USA! I love everybody here and I ll never forget how wonderful this country is !!!!! The land of brave really ❤️💕 ### ASSISTANT: Communication - Free Calling - positive, Communication - Free Messaging - positive, Communication - Relaxation - positive, Communication - Safety - positive, Communication - Affordable - positive )))

### Review: title: Perfect text and calls, content: Im sooooo very lonely in USA and I'm very poor to pay normal international calls. God bless who invented and keep and offer us free this site cause I can talk with friends and family and do not feel soooooo lonely here. I love it. It IS free. Now with hurricanes and rumors of wars my family is terrorized but I can send áudios and relax them This is a blessed way of communication please keep like this please no charges for poor people like me I want Go back Brasil as I can't be successful here but I haven't enough cash but at least I can communicate everyday with my people god bless USA! I love everybody here and I ll never forget how wonderful this country is !!!!! The land of brave really ❤️💕 ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, aspects: Free Calling, Free Messaging, Relaxation, Safety, Affordable, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Perfect text and calls, content: Im sooooo very lonely in USA and I'm very poor to pay normal international calls. God bless who invented and keep and offer us free this site cause I can talk with friends and family and do not feel soooooo lonely here. I love it. It IS free. Now with hurricanes and rumors of wars my family is terrorized but I can send áudios and relax them This is a blessed way of communication please keep like this please no charges for poor people like me I want Go back Brasil as I can't be successful here but I haven't enough cash but at least I can communicate everyday with my people god bless USA! I love everybody here and I ll never forget how wonderful this country is !!!!! The land of brave really ❤️💕 ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication) aspects: (Free Calling, Free Messaging, Relaxation, Safety, Affordable) sentiments: (positive, positive, positive, positive, positive) )))

Just absolutely solid with an honest company

Super cell is an amazing company, I’ve played several of their games and particularly liked clash of clans and clash royale. I’ve been playing these two games for about 3-4 years and am close to maxed out on both., , I will say the strategy of CoC is a little shallow and at some points I’ve got into seasons of just login, collect resources, do the duties of being a clan leader, log out every day. But they always draw me back in at some point and I end up enjoying it. Wall upgrades and hero upgrades are a little tedious but again, it’s been worth it to me. , , Both CoC and CR have just a solid base game that is just mostly faultless and doesn’t need money. I’ve spent $10-20 on clash royale but it had very little in-game effects, most cosmetics and slight time savers, you can definitely play it entirely free as I’ve done with clash of clans! On CoC even ‘season pass exclusive’ hero skins can be bought by in game currency (gems) after a while of saving.

Gameplay, Gameplay, Monetisation, Gameplay

Strategy, Time-saving features, In-game purchases, Cosmetics

Negative, Positive, Neutral, Positive

Gameplay - Strategy - Negative, Gameplay - Time-saving features - Positive, Monetisation - In-game purchases - Neutral, Gameplay - Cosmetics - Positive

### USER: Just absolutely solid with an honest company: Super cell is an amazing company, I’ve played several of their games and particularly liked clash of clans and clash royale. I’ve been playing these two games for about 3-4 years and am close to maxed out on both., , I will say the strategy of CoC is a little shallow and at some points I’ve got into seasons of just login, collect resources, do the duties of being a clan leader, log out every day. But they always draw me back in at some point and I end up enjoying it. Wall upgrades and hero upgrades are a little tedious but again, it’s been worth it to me. , , Both CoC and CR have just a solid base game that is just mostly faultless and doesn’t need money. I’ve spent $10-20 on clash royale but it had very little in-game effects, most cosmetics and slight time savers, you can definitely play it entirely free as I’ve done with clash of clans! On CoC even ‘season pass exclusive’ hero skins can be bought by in game currency (gems) after a while of saving. ### ASSISTANT: Gameplay - Strategy - Negative, Gameplay - Time-saving features - Positive, Monetisation - In-game purchases - Neutral, Gameplay - Cosmetics - Positive )))

### Review: title: Just absolutely solid with an honest company, content: Super cell is an amazing company, I’ve played several of their games and particularly liked clash of clans and clash royale. I’ve been playing these two games for about 3-4 years and am close to maxed out on both., , I will say the strategy of CoC is a little shallow and at some points I’ve got into seasons of just login, collect resources, do the duties of being a clan leader, log out every day. But they always draw me back in at some point and I end up enjoying it. Wall upgrades and hero upgrades are a little tedious but again, it’s been worth it to me. , , Both CoC and CR have just a solid base game that is just mostly faultless and doesn’t need money. I’ve spent $10-20 on clash royale but it had very little in-game effects, most cosmetics and slight time savers, you can definitely play it entirely free as I’ve done with clash of clans! On CoC even ‘season pass exclusive’ hero skins can be bought by in game currency (gems) after a while of saving. ### Analysis: categories: Gameplay, Gameplay, Monetisation, Gameplay, aspects: Strategy, Time-saving features, In-game purchases, Cosmetics, sentiments: Negative, Positive, Neutral, Positive )))

### Review: title: Just absolutely solid with an honest company, content: Super cell is an amazing company, I’ve played several of their games and particularly liked clash of clans and clash royale. I’ve been playing these two games for about 3-4 years and am close to maxed out on both., , I will say the strategy of CoC is a little shallow and at some points I’ve got into seasons of just login, collect resources, do the duties of being a clan leader, log out every day. But they always draw me back in at some point and I end up enjoying it. Wall upgrades and hero upgrades are a little tedious but again, it’s been worth it to me. , , Both CoC and CR have just a solid base game that is just mostly faultless and doesn’t need money. I’ve spent $10-20 on clash royale but it had very little in-game effects, most cosmetics and slight time savers, you can definitely play it entirely free as I’ve done with clash of clans! On CoC even ‘season pass exclusive’ hero skins can be bought by in game currency (gems) after a while of saving. ### Analysis: categories: (Gameplay, Gameplay, Monetisation, Gameplay) aspects: (Strategy, Time-saving features, In-game purchases, Cosmetics) sentiments: (Negative, Positive, Neutral, Positive) )))

It's a meme app with spam

As of April 18, app keeps crashing when loading stories, ------, I remember when people posted quality content on Instagram. Then came the age of the selfies, and now it's the memes. That's all I see on the explore page. Not a fan. I'd like a filter so I can choose quality posts. I also get at least 5 request a day for followers from accounts that display pornography or are lewd in other aspects. How about adding a filter as to what can be posted in the bio section? If keywords are caught, the account can't be created. I put my account on private just so I don't have these types of followers. I'm not a prude but I have an image to keep and don't want these types of followers. There's also a high rate of stealing others pictures. I would love if there was a feature that automatically added a watermark (or logo) somewhere on the post with the account name so if anyone steals it, there is evidence where it came from (See the app: VOUN as they do a signature option). I hate that the posts are out of order now. It makes no sense. If I wanted to see someone's specific post, I'll go to their account. I don't need them to appear on the top because they posted something once or twice that I liked. Now I miss half of the posts. I even stopped liking posts so posts don't appear out of order.

Content, Features, Features, Privacy, Security, UI/UX

Content, Content Filter, Spam Filter, Harassment, Content Theft, Post Feed

negative, positive, positive, negative, negative, negative

Content - Quality - Negative, Content - Memes - Negative, Content - Spam - Negative, Content - Pornography - Negative, Content - Nudity - Negative, Feature - Filter - Positive, Feature - Watermark - Positive, Feature - Out of order - Negative

### USER: It's a meme app with spam: As of April 18, app keeps crashing when loading stories, ------, I remember when people posted quality content on Instagram. Then came the age of the selfies, and now it's the memes. That's all I see on the explore page. Not a fan. I'd like a filter so I can choose quality posts. I also get at least 5 request a day for followers from accounts that display pornography or are lewd in other aspects. How about adding a filter as to what can be posted in the bio section? If keywords are caught, the account can't be created. I put my account on private just so I don't have these types of followers. I'm not a prude but I have an image to keep and don't want these types of followers. There's also a high rate of stealing others pictures. I would love if there was a feature that automatically added a watermark (or logo) somewhere on the post with the account name so if anyone steals it, there is evidence where it came from (See the app: VOUN as they do a signature option). I hate that the posts are out of order now. It makes no sense. If I wanted to see someone's specific post, I'll go to their account. I don't need them to appear on the top because they posted something once or twice that I liked. Now I miss half of the posts. I even stopped liking posts so posts don't appear out of order. ### ASSISTANT: Content - Quality - Negative, Content - Memes - Negative, Content - Spam - Negative, Content - Pornography - Negative, Content - Nudity - Negative, Feature - Filter - Positive, Feature - Watermark - Positive, Feature - Out of order - Negative )))

### Review: title: It's a meme app with spam, content: As of April 18, app keeps crashing when loading stories, ------, I remember when people posted quality content on Instagram. Then came the age of the selfies, and now it's the memes. That's all I see on the explore page. Not a fan. I'd like a filter so I can choose quality posts. I also get at least 5 request a day for followers from accounts that display pornography or are lewd in other aspects. How about adding a filter as to what can be posted in the bio section? If keywords are caught, the account can't be created. I put my account on private just so I don't have these types of followers. I'm not a prude but I have an image to keep and don't want these types of followers. There's also a high rate of stealing others pictures. I would love if there was a feature that automatically added a watermark (or logo) somewhere on the post with the account name so if anyone steals it, there is evidence where it came from (See the app: VOUN as they do a signature option). I hate that the posts are out of order now. It makes no sense. If I wanted to see someone's specific post, I'll go to their account. I don't need them to appear on the top because they posted something once or twice that I liked. Now I miss half of the posts. I even stopped liking posts so posts don't appear out of order. ### Analysis: categories: Content, Features, Features, Privacy, Security, UI/UX, aspects: Content, Content Filter, Spam Filter, Harassment, Content Theft, Post Feed, sentiments: negative, positive, positive, negative, negative, negative )))

### Review: title: It's a meme app with spam, content: As of April 18, app keeps crashing when loading stories, ------, I remember when people posted quality content on Instagram. Then came the age of the selfies, and now it's the memes. That's all I see on the explore page. Not a fan. I'd like a filter so I can choose quality posts. I also get at least 5 request a day for followers from accounts that display pornography or are lewd in other aspects. How about adding a filter as to what can be posted in the bio section? If keywords are caught, the account can't be created. I put my account on private just so I don't have these types of followers. I'm not a prude but I have an image to keep and don't want these types of followers. There's also a high rate of stealing others pictures. I would love if there was a feature that automatically added a watermark (or logo) somewhere on the post with the account name so if anyone steals it, there is evidence where it came from (See the app: VOUN as they do a signature option). I hate that the posts are out of order now. It makes no sense. If I wanted to see someone's specific post, I'll go to their account. I don't need them to appear on the top because they posted something once or twice that I liked. Now I miss half of the posts. I even stopped liking posts so posts don't appear out of order. ### Analysis: categories: (Content, Features, Features, Privacy, Security, UI/UX) aspects: (Content, Content Filter, Spam Filter, Harassment, Content Theft, Post Feed) sentiments: (negative, positive, positive, negative, negative, negative) )))

Not helpful in any way

I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence.

User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness

Telehealth, Communication, Usefulness, Value for Money, Time, Convenience

negative, negative, negative, negative, negative, positive

User-Friendliness - Telehealth - negative, User-Friendliness - Communication - negative, User-Friendliness - Usefulness - negative, User-Friendliness - Value for Money - negative, User-Friendliness - Time - negative, User-Friendliness - Convenience - positive

### USER: Not helpful in any way: I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### ASSISTANT: User-Friendliness - Telehealth - negative, User-Friendliness - Communication - negative, User-Friendliness - Usefulness - negative, User-Friendliness - Value for Money - negative, User-Friendliness - Time - negative, User-Friendliness - Convenience - positive )))

### Review: title: Not helpful in any way, content: I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### Analysis: categories: User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, aspects: Telehealth, Communication, Usefulness, Value for Money, Time, Convenience, sentiments: negative, negative, negative, negative, negative, positive )))

### Review: title: Not helpful in any way, content: I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### Analysis: categories: (User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness) aspects: (Telehealth, Communication, Usefulness, Value for Money, Time, Convenience) sentiments: (negative, negative, negative, negative, negative, positive) )))

Add dark mode in app

Everything is cool, however it would be lovely if WhatsApp had a setting within the app where you have the option to have everything in dark mode. I have an iPhone and in order to have the dark theme on WhatsApp you have to change your overall, general settings for the entire phone meaning every application would then have a dark theme. I don’t necessarily want my entire phone to be on a dark mode; I only want certain apps to have a dark theme (WhatsApp is one of those apps that I want to be in dark mode). So again, WhatsApp should have a setting that makes it possible to switch between light and dark mode, exclusively within the app so users have the choice of having WhatsApp in dark mode without having to have other apps or their entire phone in dark mode.. Thank you!

App

Dark mode

Positive

App - Dark mode - Positive

### USER: Add dark mode in app: Everything is cool, however it would be lovely if WhatsApp had a setting within the app where you have the option to have everything in dark mode. I have an iPhone and in order to have the dark theme on WhatsApp you have to change your overall, general settings for the entire phone meaning every application would then have a dark theme. I don’t necessarily want my entire phone to be on a dark mode; I only want certain apps to have a dark theme (WhatsApp is one of those apps that I want to be in dark mode). So again, WhatsApp should have a setting that makes it possible to switch between light and dark mode, exclusively within the app so users have the choice of having WhatsApp in dark mode without having to have other apps or their entire phone in dark mode.. Thank you! ### ASSISTANT: App - Dark mode - Positive )))

### Review: title: Add dark mode in app, content: Everything is cool, however it would be lovely if WhatsApp had a setting within the app where you have the option to have everything in dark mode. I have an iPhone and in order to have the dark theme on WhatsApp you have to change your overall, general settings for the entire phone meaning every application would then have a dark theme. I don’t necessarily want my entire phone to be on a dark mode; I only want certain apps to have a dark theme (WhatsApp is one of those apps that I want to be in dark mode). So again, WhatsApp should have a setting that makes it possible to switch between light and dark mode, exclusively within the app so users have the choice of having WhatsApp in dark mode without having to have other apps or their entire phone in dark mode.. Thank you! ### Analysis: categories: App, aspects: Dark mode, sentiments: Positive )))

### Review: title: Add dark mode in app, content: Everything is cool, however it would be lovely if WhatsApp had a setting within the app where you have the option to have everything in dark mode. I have an iPhone and in order to have the dark theme on WhatsApp you have to change your overall, general settings for the entire phone meaning every application would then have a dark theme. I don’t necessarily want my entire phone to be on a dark mode; I only want certain apps to have a dark theme (WhatsApp is one of those apps that I want to be in dark mode). So again, WhatsApp should have a setting that makes it possible to switch between light and dark mode, exclusively within the app so users have the choice of having WhatsApp in dark mode without having to have other apps or their entire phone in dark mode.. Thank you! ### Analysis: categories: (App) aspects: (Dark mode) sentiments: (Positive) )))

Great, buuut....

It’s amazing and a great social media platform, the same instagram we’ve always had just a little better with every update. I like the new features, but the new bullying filter feature is removing some of the most simple comments, especially when it comes to songs for some reason? Like people will ask for a song name in the comments and if you reply for some reason it won’t let me comment the name of the song, and like they’re really simple like “Sorry-Justin Bieber” got filtered out., Then there’s the issue with reporting things, I’ve seen a lot of graphic images of self harm and every time I report it I get the same “we’ve reviewed ____’s post and have found it doesn’t violate our community guidelines.” When reporting things for self harm is like its own separate option?, And there’s a bug that’s personally ruined the entire app for me which is hard to describe but if you send someone a picture the picture will remain at the bottom of your chat where your most recent message should be and this gave me anxiety/caused me to respond to messages late and ultimately led to me deleting the app. A calling feature would be nice too so you don’t have to go onto two completely private accounts and start a live together.

Social Media, Social Media, Social Media, Social Media, Social Media

Features, Bullying Filter, Reporting, Bug, Calling Feature

Positive, Negative, Negative, Negative, Positive

User Interface - New Features - Positive, User Interface - Bullying Filter - Negative, Safety - Reporting - Negative, User Interface - Bug - Negative, Features - Calling - Positive

### USER: Great, buuut....: It’s amazing and a great social media platform, the same instagram we’ve always had just a little better with every update. I like the new features, but the new bullying filter feature is removing some of the most simple comments, especially when it comes to songs for some reason? Like people will ask for a song name in the comments and if you reply for some reason it won’t let me comment the name of the song, and like they’re really simple like “Sorry-Justin Bieber” got filtered out., Then there’s the issue with reporting things, I’ve seen a lot of graphic images of self harm and every time I report it I get the same “we’ve reviewed ____’s post and have found it doesn’t violate our community guidelines.” When reporting things for self harm is like its own separate option?, And there’s a bug that’s personally ruined the entire app for me which is hard to describe but if you send someone a picture the picture will remain at the bottom of your chat where your most recent message should be and this gave me anxiety/caused me to respond to messages late and ultimately led to me deleting the app. A calling feature would be nice too so you don’t have to go onto two completely private accounts and start a live together. ### ASSISTANT: User Interface - New Features - Positive, User Interface - Bullying Filter - Negative, Safety - Reporting - Negative, User Interface - Bug - Negative, Features - Calling - Positive )))

### Review: title: Great, buuut...., content: It’s amazing and a great social media platform, the same instagram we’ve always had just a little better with every update. I like the new features, but the new bullying filter feature is removing some of the most simple comments, especially when it comes to songs for some reason? Like people will ask for a song name in the comments and if you reply for some reason it won’t let me comment the name of the song, and like they’re really simple like “Sorry-Justin Bieber” got filtered out., Then there’s the issue with reporting things, I’ve seen a lot of graphic images of self harm and every time I report it I get the same “we’ve reviewed ____’s post and have found it doesn’t violate our community guidelines.” When reporting things for self harm is like its own separate option?, And there’s a bug that’s personally ruined the entire app for me which is hard to describe but if you send someone a picture the picture will remain at the bottom of your chat where your most recent message should be and this gave me anxiety/caused me to respond to messages late and ultimately led to me deleting the app. A calling feature would be nice too so you don’t have to go onto two completely private accounts and start a live together. ### Analysis: categories: Social Media, Social Media, Social Media, Social Media, Social Media, aspects: Features, Bullying Filter, Reporting, Bug, Calling Feature, sentiments: Positive, Negative, Negative, Negative, Positive )))

### Review: title: Great, buuut...., content: It’s amazing and a great social media platform, the same instagram we’ve always had just a little better with every update. I like the new features, but the new bullying filter feature is removing some of the most simple comments, especially when it comes to songs for some reason? Like people will ask for a song name in the comments and if you reply for some reason it won’t let me comment the name of the song, and like they’re really simple like “Sorry-Justin Bieber” got filtered out., Then there’s the issue with reporting things, I’ve seen a lot of graphic images of self harm and every time I report it I get the same “we’ve reviewed ____’s post and have found it doesn’t violate our community guidelines.” When reporting things for self harm is like its own separate option?, And there’s a bug that’s personally ruined the entire app for me which is hard to describe but if you send someone a picture the picture will remain at the bottom of your chat where your most recent message should be and this gave me anxiety/caused me to respond to messages late and ultimately led to me deleting the app. A calling feature would be nice too so you don’t have to go onto two completely private accounts and start a live together. ### Analysis: categories: (Social Media, Social Media, Social Media, Social Media, Social Media) aspects: (Features, Bullying Filter, Reporting, Bug, Calling Feature) sentiments: (Positive, Negative, Negative, Negative, Positive) )))

Voice recognition is not very good

So I just purchased the lifetime subscription because it was on sale, and I must admit that as of right now, I am not very happy with it. It was a lot of money to spend for the app to not work properly! , I have been using other methods for learning Spanish for over a year now, so while my pronunciations are not always perfect, I am familiar enough with the language to know when it’s good or when it’s not. , The thing that is aggravating me is, sometimes I totally mess up on a sentence and it accepts it, then other times (many times!) i will repeatedly say a sentence very well, very clearly, and no matter how many times I repeat it, it will not accept it! So I have to finally just tell it to move on which negatively affects my score. , Please fix this, it is very frustrating!

App Features

Voice recognition

negative

App Features - Voice recognition - negative

### USER: Voice recognition is not very good: So I just purchased the lifetime subscription because it was on sale, and I must admit that as of right now, I am not very happy with it. It was a lot of money to spend for the app to not work properly! , I have been using other methods for learning Spanish for over a year now, so while my pronunciations are not always perfect, I am familiar enough with the language to know when it’s good or when it’s not. , The thing that is aggravating me is, sometimes I totally mess up on a sentence and it accepts it, then other times (many times!) i will repeatedly say a sentence very well, very clearly, and no matter how many times I repeat it, it will not accept it! So I have to finally just tell it to move on which negatively affects my score. , Please fix this, it is very frustrating! ### ASSISTANT: App Features - Voice recognition - negative )))

### Review: title: Voice recognition is not very good, content: So I just purchased the lifetime subscription because it was on sale, and I must admit that as of right now, I am not very happy with it. It was a lot of money to spend for the app to not work properly! , I have been using other methods for learning Spanish for over a year now, so while my pronunciations are not always perfect, I am familiar enough with the language to know when it’s good or when it’s not. , The thing that is aggravating me is, sometimes I totally mess up on a sentence and it accepts it, then other times (many times!) i will repeatedly say a sentence very well, very clearly, and no matter how many times I repeat it, it will not accept it! So I have to finally just tell it to move on which negatively affects my score. , Please fix this, it is very frustrating! ### Analysis: categories: App Features, aspects: Voice recognition, sentiments: negative )))

### Review: title: Voice recognition is not very good, content: So I just purchased the lifetime subscription because it was on sale, and I must admit that as of right now, I am not very happy with it. It was a lot of money to spend for the app to not work properly! , I have been using other methods for learning Spanish for over a year now, so while my pronunciations are not always perfect, I am familiar enough with the language to know when it’s good or when it’s not. , The thing that is aggravating me is, sometimes I totally mess up on a sentence and it accepts it, then other times (many times!) i will repeatedly say a sentence very well, very clearly, and no matter how many times I repeat it, it will not accept it! So I have to finally just tell it to move on which negatively affects my score. , Please fix this, it is very frustrating! ### Analysis: categories: (App Features) aspects: (Voice recognition) sentiments: (negative) )))

“LIKE” COUNTS

This week, you guys introduced a new update, that is to be tested for selected users that does NOT show the “like” count of the pictures. I, along with many other accounts do not find this to be helpful or beneficial for Instagram accounts. Instagram has unfortunately made it so easy to buy followers, and this can be a very dangerous thing. There are surgeon accounts, banking accounts, makeup accounts, marketing accounts with hundreds of thousands of fake followers. They buy these fake followers in order to seem more reputable. What these scammers, a lot of the time, fail to notice, is that the like counts and the followers don’t match. Me personally when I am on Instagram, I see a lot of promotion posts for makeup courses from “famous” makeup artist, but these makeup artist are just stealing pictures and tricking people. The “likes” being displayed is a great way to immediately locate a fake “famous” Instagram account and prevent scammers from taking information from your users. At the end of the day they’re just likes. It doesn’t hurt anyone to see the likes, but it does hurt to not see them. PLEASE KEEP THE LIKES AVAILABLE TO SEE!! If it offends people that much it would be great if there was an option for accounts to turn off their ability to see other people’s like numbers and theirs. Please just add a new feature that allows us to see the likes if we want to.

App, App, App

Functionality, Information Security, User Interface

Negative, Positive, Negative

App Related - Feature - Negative

### USER: “LIKE” COUNTS: This week, you guys introduced a new update, that is to be tested for selected users that does NOT show the “like” count of the pictures. I, along with many other accounts do not find this to be helpful or beneficial for Instagram accounts. Instagram has unfortunately made it so easy to buy followers, and this can be a very dangerous thing. There are surgeon accounts, banking accounts, makeup accounts, marketing accounts with hundreds of thousands of fake followers. They buy these fake followers in order to seem more reputable. What these scammers, a lot of the time, fail to notice, is that the like counts and the followers don’t match. Me personally when I am on Instagram, I see a lot of promotion posts for makeup courses from “famous” makeup artist, but these makeup artist are just stealing pictures and tricking people. The “likes” being displayed is a great way to immediately locate a fake “famous” Instagram account and prevent scammers from taking information from your users. At the end of the day they’re just likes. It doesn’t hurt anyone to see the likes, but it does hurt to not see them. PLEASE KEEP THE LIKES AVAILABLE TO SEE!! If it offends people that much it would be great if there was an option for accounts to turn off their ability to see other people’s like numbers and theirs. Please just add a new feature that allows us to see the likes if we want to. ### ASSISTANT: App Related - Feature - Negative )))

### Review: title: “LIKE” COUNTS, content: This week, you guys introduced a new update, that is to be tested for selected users that does NOT show the “like” count of the pictures. I, along with many other accounts do not find this to be helpful or beneficial for Instagram accounts. Instagram has unfortunately made it so easy to buy followers, and this can be a very dangerous thing. There are surgeon accounts, banking accounts, makeup accounts, marketing accounts with hundreds of thousands of fake followers. They buy these fake followers in order to seem more reputable. What these scammers, a lot of the time, fail to notice, is that the like counts and the followers don’t match. Me personally when I am on Instagram, I see a lot of promotion posts for makeup courses from “famous” makeup artist, but these makeup artist are just stealing pictures and tricking people. The “likes” being displayed is a great way to immediately locate a fake “famous” Instagram account and prevent scammers from taking information from your users. At the end of the day they’re just likes. It doesn’t hurt anyone to see the likes, but it does hurt to not see them. PLEASE KEEP THE LIKES AVAILABLE TO SEE!! If it offends people that much it would be great if there was an option for accounts to turn off their ability to see other people’s like numbers and theirs. Please just add a new feature that allows us to see the likes if we want to. ### Analysis: categories: App, App, App, aspects: Functionality, Information Security, User Interface, sentiments: Negative, Positive, Negative )))

### Review: title: “LIKE” COUNTS, content: This week, you guys introduced a new update, that is to be tested for selected users that does NOT show the “like” count of the pictures. I, along with many other accounts do not find this to be helpful or beneficial for Instagram accounts. Instagram has unfortunately made it so easy to buy followers, and this can be a very dangerous thing. There are surgeon accounts, banking accounts, makeup accounts, marketing accounts with hundreds of thousands of fake followers. They buy these fake followers in order to seem more reputable. What these scammers, a lot of the time, fail to notice, is that the like counts and the followers don’t match. Me personally when I am on Instagram, I see a lot of promotion posts for makeup courses from “famous” makeup artist, but these makeup artist are just stealing pictures and tricking people. The “likes” being displayed is a great way to immediately locate a fake “famous” Instagram account and prevent scammers from taking information from your users. At the end of the day they’re just likes. It doesn’t hurt anyone to see the likes, but it does hurt to not see them. PLEASE KEEP THE LIKES AVAILABLE TO SEE!! If it offends people that much it would be great if there was an option for accounts to turn off their ability to see other people’s like numbers and theirs. Please just add a new feature that allows us to see the likes if we want to. ### Analysis: categories: (App, App, App) aspects: (Functionality, Information Security, User Interface) sentiments: (Negative, Positive, Negative) )))

Paying for what?

Hello! So, I found out about this app on tiktok which was just an ad, so I decided to sign up. It ask me my email, password, etc. and then it says for me to learn it I have to pay. At first I thought it was because I was signing on safari.. so I decided to download the app. It was going great! I was learning my language in lesson one.. but in the next morning they say for me to take the next lesson I have to pay. Like what? You guys do know that more kids would be using this app more right? Because they want to be able to talk to a friend or family member that speaks the language they were trying to learn. And some parent just won’t pay it. I think paying is really unnecessary. And really expensive. And I understand that some grownups would be using this app for work, etc. but as a 12yr old this is unnecessary. My idea maybe is to ask the person there age, if they are under 13 you ask them for there parent or guardian email.. and they would get the email... and so verify. Thank you! I would be deleting the app.

Functionality, Functionality, Functionality

cost, payment, pricing

negative, negative, negative

Functionality - cost - negative, Functionality - payment - negative, Functionality - pricing - negative

### USER: Paying for what?: Hello! So, I found out about this app on tiktok which was just an ad, so I decided to sign up. It ask me my email, password, etc. and then it says for me to learn it I have to pay. At first I thought it was because I was signing on safari.. so I decided to download the app. It was going great! I was learning my language in lesson one.. but in the next morning they say for me to take the next lesson I have to pay. Like what? You guys do know that more kids would be using this app more right? Because they want to be able to talk to a friend or family member that speaks the language they were trying to learn. And some parent just won’t pay it. I think paying is really unnecessary. And really expensive. And I understand that some grownups would be using this app for work, etc. but as a 12yr old this is unnecessary. My idea maybe is to ask the person there age, if they are under 13 you ask them for there parent or guardian email.. and they would get the email... and so verify. Thank you! I would be deleting the app. ### ASSISTANT: Functionality - cost - negative, Functionality - payment - negative, Functionality - pricing - negative )))

### Review: title: Paying for what?, content: Hello! So, I found out about this app on tiktok which was just an ad, so I decided to sign up. It ask me my email, password, etc. and then it says for me to learn it I have to pay. At first I thought it was because I was signing on safari.. so I decided to download the app. It was going great! I was learning my language in lesson one.. but in the next morning they say for me to take the next lesson I have to pay. Like what? You guys do know that more kids would be using this app more right? Because they want to be able to talk to a friend or family member that speaks the language they were trying to learn. And some parent just won’t pay it. I think paying is really unnecessary. And really expensive. And I understand that some grownups would be using this app for work, etc. but as a 12yr old this is unnecessary. My idea maybe is to ask the person there age, if they are under 13 you ask them for there parent or guardian email.. and they would get the email... and so verify. Thank you! I would be deleting the app. ### Analysis: categories: Functionality, Functionality, Functionality, aspects: cost, payment, pricing, sentiments: negative, negative, negative )))

### Review: title: Paying for what?, content: Hello! So, I found out about this app on tiktok which was just an ad, so I decided to sign up. It ask me my email, password, etc. and then it says for me to learn it I have to pay. At first I thought it was because I was signing on safari.. so I decided to download the app. It was going great! I was learning my language in lesson one.. but in the next morning they say for me to take the next lesson I have to pay. Like what? You guys do know that more kids would be using this app more right? Because they want to be able to talk to a friend or family member that speaks the language they were trying to learn. And some parent just won’t pay it. I think paying is really unnecessary. And really expensive. And I understand that some grownups would be using this app for work, etc. but as a 12yr old this is unnecessary. My idea maybe is to ask the person there age, if they are under 13 you ask them for there parent or guardian email.. and they would get the email... and so verify. Thank you! I would be deleting the app. ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (cost, payment, pricing) sentiments: (negative, negative, negative) )))

Excellent!

I never write reviews, but this is one exception I have to make. My son started itching and developing some bumps on his upper body. I filled out some simple information (age, height/weight) and was connected to a doctor in less than 10 minutes. The doctor first name Frank (can’t remember last name) was very thorough and kind. He gave a sound diagnosis and prescribed some medication which was sent to our local pharmacy within 5 minutes. Great experience! I went from level 4 panic to relief in less than half an our (with treatment in hand). I’m very pleased and beyond grateful! We would have had a ridiculous wait time at our primary care in busy Brooklyn, NY. This virtual visit saved me time, gave me peace of mind and most importantly, helped my baby feel better!

Medical Service, Medical Service, Medical Service, Medical Service

Diagnosis, Treatment, Wait time, Convenience

Positive, Positive, Negative, Positive

Medical Service - Diagnosis - Positive, Medical Service - Treatment - Positive, Medical Service - Wait time - Negative, Medical Service - Convenience - Positive

### USER: Excellent!: I never write reviews, but this is one exception I have to make. My son started itching and developing some bumps on his upper body. I filled out some simple information (age, height/weight) and was connected to a doctor in less than 10 minutes. The doctor first name Frank (can’t remember last name) was very thorough and kind. He gave a sound diagnosis and prescribed some medication which was sent to our local pharmacy within 5 minutes. Great experience! I went from level 4 panic to relief in less than half an our (with treatment in hand). I’m very pleased and beyond grateful! We would have had a ridiculous wait time at our primary care in busy Brooklyn, NY. This virtual visit saved me time, gave me peace of mind and most importantly, helped my baby feel better! ### ASSISTANT: Medical Service - Diagnosis - Positive, Medical Service - Treatment - Positive, Medical Service - Wait time - Negative, Medical Service - Convenience - Positive )))

### Review: title: Excellent!, content: I never write reviews, but this is one exception I have to make. My son started itching and developing some bumps on his upper body. I filled out some simple information (age, height/weight) and was connected to a doctor in less than 10 minutes. The doctor first name Frank (can’t remember last name) was very thorough and kind. He gave a sound diagnosis and prescribed some medication which was sent to our local pharmacy within 5 minutes. Great experience! I went from level 4 panic to relief in less than half an our (with treatment in hand). I’m very pleased and beyond grateful! We would have had a ridiculous wait time at our primary care in busy Brooklyn, NY. This virtual visit saved me time, gave me peace of mind and most importantly, helped my baby feel better! ### Analysis: categories: Medical Service, Medical Service, Medical Service, Medical Service, aspects: Diagnosis, Treatment, Wait time, Convenience, sentiments: Positive, Positive, Negative, Positive )))

### Review: title: Excellent!, content: I never write reviews, but this is one exception I have to make. My son started itching and developing some bumps on his upper body. I filled out some simple information (age, height/weight) and was connected to a doctor in less than 10 minutes. The doctor first name Frank (can’t remember last name) was very thorough and kind. He gave a sound diagnosis and prescribed some medication which was sent to our local pharmacy within 5 minutes. Great experience! I went from level 4 panic to relief in less than half an our (with treatment in hand). I’m very pleased and beyond grateful! We would have had a ridiculous wait time at our primary care in busy Brooklyn, NY. This virtual visit saved me time, gave me peace of mind and most importantly, helped my baby feel better! ### Analysis: categories: (Medical Service, Medical Service, Medical Service, Medical Service) aspects: (Diagnosis, Treatment, Wait time, Convenience) sentiments: (Positive, Positive, Negative, Positive) )))

Iraq

On WhatsApp, when a person deletes a message for everyone, or I delete a message for me or for everyone, when deleting a message in which he writes / This message has been deleted, or this person has deleted the message, this thing is annoying in WhatsApp. Please change this so that it becomes beautiful. Whenever a message is deleted, it is deleted without mentioning No deletion of it. Please change this thing in WhatsApp because WhatsApp is a very great program, but this is the only thing in it that is not good 🥺🤍

Communication

Message Deletion

Negative

Communication - Message Deletion - Negative

### USER: Iraq: On WhatsApp, when a person deletes a message for everyone, or I delete a message for me or for everyone, when deleting a message in which he writes / This message has been deleted, or this person has deleted the message, this thing is annoying in WhatsApp. Please change this so that it becomes beautiful. Whenever a message is deleted, it is deleted without mentioning No deletion of it. Please change this thing in WhatsApp because WhatsApp is a very great program, but this is the only thing in it that is not good 🥺🤍 ### ASSISTANT: Communication - Message Deletion - Negative )))

### Review: title: Iraq, content: On WhatsApp, when a person deletes a message for everyone, or I delete a message for me or for everyone, when deleting a message in which he writes / This message has been deleted, or this person has deleted the message, this thing is annoying in WhatsApp. Please change this so that it becomes beautiful. Whenever a message is deleted, it is deleted without mentioning No deletion of it. Please change this thing in WhatsApp because WhatsApp is a very great program, but this is the only thing in it that is not good 🥺🤍 ### Analysis: categories: Communication, aspects: Message Deletion, sentiments: Negative )))

### Review: title: Iraq, content: On WhatsApp, when a person deletes a message for everyone, or I delete a message for me or for everyone, when deleting a message in which he writes / This message has been deleted, or this person has deleted the message, this thing is annoying in WhatsApp. Please change this so that it becomes beautiful. Whenever a message is deleted, it is deleted without mentioning No deletion of it. Please change this thing in WhatsApp because WhatsApp is a very great program, but this is the only thing in it that is not good 🥺🤍 ### Analysis: categories: (Communication) aspects: (Message Deletion) sentiments: (Negative) )))

Best App Ever!

Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful.

Shopping, Shopping, Shopping, Shopping, Shopping, Shopping, Membership, Delivery, Delivery

User Interface, Functionality, Product Variety, Organization, Package Tracking, Delivery Timing, Prime Membership, Handling, Customer Service

positive, positive, positive, positive, positive, positive, positive, positive, positive

Shopping - User Interface - positive, Shopping - Functionality - positive, Shopping - Product Variety - positive, Shopping - Organization - positive, Shopping - Package Tracking - positive, Shopping - Delivery Timing - positive, Membership - Prime Membership - positive, Delivery - Handling - positive, Delivery - Customer Service - positive

### USER: Best App Ever!: Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful. ### ASSISTANT: Shopping - User Interface - positive, Shopping - Functionality - positive, Shopping - Product Variety - positive, Shopping - Organization - positive, Shopping - Package Tracking - positive, Shopping - Delivery Timing - positive, Membership - Prime Membership - positive, Delivery - Handling - positive, Delivery - Customer Service - positive )))

### Review: title: Best App Ever!, content: Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful. ### Analysis: categories: Shopping, Shopping, Shopping, Shopping, Shopping, Shopping, Membership, Delivery, Delivery, aspects: User Interface, Functionality, Product Variety, Organization, Package Tracking, Delivery Timing, Prime Membership, Handling, Customer Service, sentiments: positive, positive, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: Best App Ever!, content: Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful. ### Analysis: categories: (Shopping, Shopping, Shopping, Shopping, Shopping, Shopping, Membership, Delivery, Delivery) aspects: (User Interface, Functionality, Product Variety, Organization, Package Tracking, Delivery Timing, Prime Membership, Handling, Customer Service) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive, positive) )))

Ok... for now

This app works for me… For now. I want to learn Haitian Creole, but because it isn’t available I’m learning French in the meantime. , , I like that there are speaking, matching, and writing activities all mixed up. There’s also visual photograph each phrase, sometimes appropriate for the new vocab and sometimes not. Regardless, the visual helps with recall. There are some screens were you can press repeat to hear the new vocabulary again and there are some screens where once you respond the new vocabulary goes away. I think that the app should allow for you to listen to each and every word/phrase in the language you are learning as many times as you would like to listen to it. There should be a repeat button on every single page. , , I’m also not quite sure about the order of lessons. The first lesson seemed appropriate with “yes, no, thank you, good” etc. However the order of lessons after that was confusing. I started to learn sentences like “she’s a thin woman“ and “ he loves giving complements”. Maybe there’s a method to the madness… I’ll continue.

Learning, Learning, Learning, Learning, Learning

Language availability, Activities, Visual aids, Repeat functionality, Lesson order

negative, positive, positive, negative, negative

Learning - Language availability - negative, Learning - Activities - positive, Learning - Visual aids - positive, Learning - Repeat functionality - negative, Learning - Lesson order - negative

### USER: Ok... for now: This app works for me… For now. I want to learn Haitian Creole, but because it isn’t available I’m learning French in the meantime. , , I like that there are speaking, matching, and writing activities all mixed up. There’s also visual photograph each phrase, sometimes appropriate for the new vocab and sometimes not. Regardless, the visual helps with recall. There are some screens were you can press repeat to hear the new vocabulary again and there are some screens where once you respond the new vocabulary goes away. I think that the app should allow for you to listen to each and every word/phrase in the language you are learning as many times as you would like to listen to it. There should be a repeat button on every single page. , , I’m also not quite sure about the order of lessons. The first lesson seemed appropriate with “yes, no, thank you, good” etc. However the order of lessons after that was confusing. I started to learn sentences like “she’s a thin woman“ and “ he loves giving complements”. Maybe there’s a method to the madness… I’ll continue. ### ASSISTANT: Learning - Language availability - negative, Learning - Activities - positive, Learning - Visual aids - positive, Learning - Repeat functionality - negative, Learning - Lesson order - negative )))

### Review: title: Ok... for now, content: This app works for me… For now. I want to learn Haitian Creole, but because it isn’t available I’m learning French in the meantime. , , I like that there are speaking, matching, and writing activities all mixed up. There’s also visual photograph each phrase, sometimes appropriate for the new vocab and sometimes not. Regardless, the visual helps with recall. There are some screens were you can press repeat to hear the new vocabulary again and there are some screens where once you respond the new vocabulary goes away. I think that the app should allow for you to listen to each and every word/phrase in the language you are learning as many times as you would like to listen to it. There should be a repeat button on every single page. , , I’m also not quite sure about the order of lessons. The first lesson seemed appropriate with “yes, no, thank you, good” etc. However the order of lessons after that was confusing. I started to learn sentences like “she’s a thin woman“ and “ he loves giving complements”. Maybe there’s a method to the madness… I’ll continue. ### Analysis: categories: Learning, Learning, Learning, Learning, Learning, aspects: Language availability, Activities, Visual aids, Repeat functionality, Lesson order, sentiments: negative, positive, positive, negative, negative )))

### Review: title: Ok... for now, content: This app works for me… For now. I want to learn Haitian Creole, but because it isn’t available I’m learning French in the meantime. , , I like that there are speaking, matching, and writing activities all mixed up. There’s also visual photograph each phrase, sometimes appropriate for the new vocab and sometimes not. Regardless, the visual helps with recall. There are some screens were you can press repeat to hear the new vocabulary again and there are some screens where once you respond the new vocabulary goes away. I think that the app should allow for you to listen to each and every word/phrase in the language you are learning as many times as you would like to listen to it. There should be a repeat button on every single page. , , I’m also not quite sure about the order of lessons. The first lesson seemed appropriate with “yes, no, thank you, good” etc. However the order of lessons after that was confusing. I started to learn sentences like “she’s a thin woman“ and “ he loves giving complements”. Maybe there’s a method to the madness… I’ll continue. ### Analysis: categories: (Learning, Learning, Learning, Learning, Learning) aspects: (Language availability, Activities, Visual aids, Repeat functionality, Lesson order) sentiments: (negative, positive, positive, negative, negative) )))

The game is pretty good. Except . . .

Ok, here!s the catch. The game itself is fantastic. But good stuff also keeps getting taken out of the game without an exchange. So since the chat has been taken out and made the clan joining obscenely difficult, how about making it so that the gem amount is cut to 1/4 for stuff, and perhaps making it so you can watch advertisements to skip 20 minutes at a daily max of 30? That is fair, wouldn’t you say? I mean, it would also make up for some annoying stuff in there like repetitive catchphrases or sounds like from the heroes, Pekka saying “Butterfly” when there is one nearby (even though it’s a bit funny), and the valkyrie . . . I know the sounds she makes are accurate to a real valkyrie, but it’s HELLA ANNOYING! And 500 gems just to change a name? That should be 100, but it’s not. So cutting the gem amount to 1/4, making it so when you’re at the last 1 min then it’s free, videos to skip 20 minutes with a daily max of 30, I think that’s fair. What do you think?

Game, Game, Game, Game, Game, Game, Game

Chat Features, Clan Joining, Gem Pricing, Hero Sounds, Name Change Pricing, Resource Cost, Video Ad Features

Negative, Negative, Negative, Negative, Negative, Negative, Positive

Game - Chat Features - Negative, Game - Clan Joining - Negative, Game - Gem Pricing - Negative, Game - Hero Sounds - Negative, Game - Name Change Pricing - Negative, Game - Resource Cost - Negative, Game - Video Ad Features - Positive

### USER: The game is pretty good. Except . . .: Ok, here!s the catch. The game itself is fantastic. But good stuff also keeps getting taken out of the game without an exchange. So since the chat has been taken out and made the clan joining obscenely difficult, how about making it so that the gem amount is cut to 1/4 for stuff, and perhaps making it so you can watch advertisements to skip 20 minutes at a daily max of 30? That is fair, wouldn’t you say? I mean, it would also make up for some annoying stuff in there like repetitive catchphrases or sounds like from the heroes, Pekka saying “Butterfly” when there is one nearby (even though it’s a bit funny), and the valkyrie . . . I know the sounds she makes are accurate to a real valkyrie, but it’s HELLA ANNOYING! And 500 gems just to change a name? That should be 100, but it’s not. So cutting the gem amount to 1/4, making it so when you’re at the last 1 min then it’s free, videos to skip 20 minutes with a daily max of 30, I think that’s fair. What do you think? ### ASSISTANT: Game - Chat Features - Negative, Game - Clan Joining - Negative, Game - Gem Pricing - Negative, Game - Hero Sounds - Negative, Game - Name Change Pricing - Negative, Game - Resource Cost - Negative, Game - Video Ad Features - Positive )))

### Review: title: The game is pretty good. Except . . ., content: Ok, here!s the catch. The game itself is fantastic. But good stuff also keeps getting taken out of the game without an exchange. So since the chat has been taken out and made the clan joining obscenely difficult, how about making it so that the gem amount is cut to 1/4 for stuff, and perhaps making it so you can watch advertisements to skip 20 minutes at a daily max of 30? That is fair, wouldn’t you say? I mean, it would also make up for some annoying stuff in there like repetitive catchphrases or sounds like from the heroes, Pekka saying “Butterfly” when there is one nearby (even though it’s a bit funny), and the valkyrie . . . I know the sounds she makes are accurate to a real valkyrie, but it’s HELLA ANNOYING! And 500 gems just to change a name? That should be 100, but it’s not. So cutting the gem amount to 1/4, making it so when you’re at the last 1 min then it’s free, videos to skip 20 minutes with a daily max of 30, I think that’s fair. What do you think? ### Analysis: categories: Game, Game, Game, Game, Game, Game, Game, aspects: Chat Features, Clan Joining, Gem Pricing, Hero Sounds, Name Change Pricing, Resource Cost, Video Ad Features, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Positive )))

### Review: title: The game is pretty good. Except . . ., content: Ok, here!s the catch. The game itself is fantastic. But good stuff also keeps getting taken out of the game without an exchange. So since the chat has been taken out and made the clan joining obscenely difficult, how about making it so that the gem amount is cut to 1/4 for stuff, and perhaps making it so you can watch advertisements to skip 20 minutes at a daily max of 30? That is fair, wouldn’t you say? I mean, it would also make up for some annoying stuff in there like repetitive catchphrases or sounds like from the heroes, Pekka saying “Butterfly” when there is one nearby (even though it’s a bit funny), and the valkyrie . . . I know the sounds she makes are accurate to a real valkyrie, but it’s HELLA ANNOYING! And 500 gems just to change a name? That should be 100, but it’s not. So cutting the gem amount to 1/4, making it so when you’re at the last 1 min then it’s free, videos to skip 20 minutes with a daily max of 30, I think that’s fair. What do you think? ### Analysis: categories: (Game, Game, Game, Game, Game, Game, Game) aspects: (Chat Features, Clan Joining, Gem Pricing, Hero Sounds, Name Change Pricing, Resource Cost, Video Ad Features) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Positive) )))

Shopping great- delivery no so hot

While the shopping experience is great, items almost always arrive a day or two late., One example; we ordered a gift basket for a funeral to arrive on a specific day. Arrived the next day. Useless. Who do I see about that? There should be a credit process. I’ve ordered items for weekend trips that arrive Sunday or Monday. Useless to me. Many items are ordered specifically because of the arrival date. Simply sending a notice the next day that says basically- “oh yeah, we told you two days but now it’s gunna be four” is INFURIATING!

Delivery, Shopping

Delivery dates, Shopping experience

negative, positive

Delivery - Delivery dates - negative, Shopping - Shopping experience - positive

### USER: Shopping great- delivery no so hot: While the shopping experience is great, items almost always arrive a day or two late., One example; we ordered a gift basket for a funeral to arrive on a specific day. Arrived the next day. Useless. Who do I see about that? There should be a credit process. I’ve ordered items for weekend trips that arrive Sunday or Monday. Useless to me. Many items are ordered specifically because of the arrival date. Simply sending a notice the next day that says basically- “oh yeah, we told you two days but now it’s gunna be four” is INFURIATING! ### ASSISTANT: Delivery - Delivery dates - negative, Shopping - Shopping experience - positive )))

### Review: title: Shopping great- delivery no so hot, content: While the shopping experience is great, items almost always arrive a day or two late., One example; we ordered a gift basket for a funeral to arrive on a specific day. Arrived the next day. Useless. Who do I see about that? There should be a credit process. I’ve ordered items for weekend trips that arrive Sunday or Monday. Useless to me. Many items are ordered specifically because of the arrival date. Simply sending a notice the next day that says basically- “oh yeah, we told you two days but now it’s gunna be four” is INFURIATING! ### Analysis: categories: Delivery, Shopping, aspects: Delivery dates, Shopping experience, sentiments: negative, positive )))

### Review: title: Shopping great- delivery no so hot, content: While the shopping experience is great, items almost always arrive a day or two late., One example; we ordered a gift basket for a funeral to arrive on a specific day. Arrived the next day. Useless. Who do I see about that? There should be a credit process. I’ve ordered items for weekend trips that arrive Sunday or Monday. Useless to me. Many items are ordered specifically because of the arrival date. Simply sending a notice the next day that says basically- “oh yeah, we told you two days but now it’s gunna be four” is INFURIATING! ### Analysis: categories: (Delivery, Shopping) aspects: (Delivery dates, Shopping experience) sentiments: (negative, positive) )))

Appointment times misleading otherwise good app.

I worked with a therapist for a few months and decided it wasn’t a good fit. It was easy to use the app and video quality was good., , However the appointments are misleading. I’ve schedule about seven different appointments with other providers during the times they list and keep getting denied or requesting a change in appointment time. Teledoc needs to work with the provider in times the provider is actually available. , , I’ve been dealing with mental health issues and trying to continually find a therapist that says they’re available when they’re not is exhausting. I am going to try to switch to better help but I liked the affordability of teledoc so I’m giving it three stars.

App, Therapist, App, Therapist, Therapist

Appointment times, Video quality, Appointment times, Availability, Affordability

negative, positive, positive, negative, positive

App - Appointment times - negative, Therapist - Video quality - positive, App - Appointment times - positive, Therapist - Availability - negative, Therapist - Affordability - positive

### USER: Appointment times misleading otherwise good app.: I worked with a therapist for a few months and decided it wasn’t a good fit. It was easy to use the app and video quality was good., , However the appointments are misleading. I’ve schedule about seven different appointments with other providers during the times they list and keep getting denied or requesting a change in appointment time. Teledoc needs to work with the provider in times the provider is actually available. , , I’ve been dealing with mental health issues and trying to continually find a therapist that says they’re available when they’re not is exhausting. I am going to try to switch to better help but I liked the affordability of teledoc so I’m giving it three stars. ### ASSISTANT: App - Appointment times - negative, Therapist - Video quality - positive, App - Appointment times - positive, Therapist - Availability - negative, Therapist - Affordability - positive )))

### Review: title: Appointment times misleading otherwise good app., content: I worked with a therapist for a few months and decided it wasn’t a good fit. It was easy to use the app and video quality was good., , However the appointments are misleading. I’ve schedule about seven different appointments with other providers during the times they list and keep getting denied or requesting a change in appointment time. Teledoc needs to work with the provider in times the provider is actually available. , , I’ve been dealing with mental health issues and trying to continually find a therapist that says they’re available when they’re not is exhausting. I am going to try to switch to better help but I liked the affordability of teledoc so I’m giving it three stars. ### Analysis: categories: App, Therapist, App, Therapist, Therapist, aspects: Appointment times, Video quality, Appointment times, Availability, Affordability, sentiments: negative, positive, positive, negative, positive )))

### Review: title: Appointment times misleading otherwise good app., content: I worked with a therapist for a few months and decided it wasn’t a good fit. It was easy to use the app and video quality was good., , However the appointments are misleading. I’ve schedule about seven different appointments with other providers during the times they list and keep getting denied or requesting a change in appointment time. Teledoc needs to work with the provider in times the provider is actually available. , , I’ve been dealing with mental health issues and trying to continually find a therapist that says they’re available when they’re not is exhausting. I am going to try to switch to better help but I liked the affordability of teledoc so I’m giving it three stars. ### Analysis: categories: (App, Therapist, App, Therapist, Therapist) aspects: (Appointment times, Video quality, Appointment times, Availability, Affordability) sentiments: (negative, positive, positive, negative, positive) )))

They don’t help people with seizures

It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke!

Healthcare, Healthcare, Healthcare, Healthcare

Doctor, Medication, Availability, Ease of Use

Negative, Negative, Negative, Negative

Healthcare - Doctor - Negative, Healthcare - Medication - Negative, Healthcare - Availability - Negative, Healthcare - Ease of Use - Negative

### USER: They don’t help people with seizures: It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### ASSISTANT: Healthcare - Doctor - Negative, Healthcare - Medication - Negative, Healthcare - Availability - Negative, Healthcare - Ease of Use - Negative )))

### Review: title: They don’t help people with seizures, content: It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Doctor, Medication, Availability, Ease of Use, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: They don’t help people with seizures, content: It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Doctor, Medication, Availability, Ease of Use) sentiments: (Negative, Negative, Negative, Negative) )))

Great beginner, but you need more.

First of all, the program is great for beginners not so much advance intermediate/advanced. I couldn't emphasize enough about how good this is as an introductory program. It is simple and straightforward. However, this will not teach you how to be fluent. It is a gateway to be fluent. You do need additional supplementary information and to engage with a Spanish speaker at least two to three times a week. Furthermore, watch TV shows and read short stories and sing simple songs (even children's books and songs). I team Babbel up with Living Language and Complete Spanish Grammer that I bought online.

Learning, Learning, Content, Learning

Introduction, Fluency, Grammar, Interaction

Positive, Negative, Positive, Positive

Learning - Introduction - Positive, Learning - Fluency - Negative, Content - Grammar - Positive, Learning - Interaction - Positive

### USER: Great beginner, but you need more.: First of all, the program is great for beginners not so much advance intermediate/advanced. I couldn't emphasize enough about how good this is as an introductory program. It is simple and straightforward. However, this will not teach you how to be fluent. It is a gateway to be fluent. You do need additional supplementary information and to engage with a Spanish speaker at least two to three times a week. Furthermore, watch TV shows and read short stories and sing simple songs (even children's books and songs). I team Babbel up with Living Language and Complete Spanish Grammer that I bought online. ### ASSISTANT: Learning - Introduction - Positive, Learning - Fluency - Negative, Content - Grammar - Positive, Learning - Interaction - Positive )))

### Review: title: Great beginner, but you need more., content: First of all, the program is great for beginners not so much advance intermediate/advanced. I couldn't emphasize enough about how good this is as an introductory program. It is simple and straightforward. However, this will not teach you how to be fluent. It is a gateway to be fluent. You do need additional supplementary information and to engage with a Spanish speaker at least two to three times a week. Furthermore, watch TV shows and read short stories and sing simple songs (even children's books and songs). I team Babbel up with Living Language and Complete Spanish Grammer that I bought online. ### Analysis: categories: Learning, Learning, Content, Learning, aspects: Introduction, Fluency, Grammar, Interaction, sentiments: Positive, Negative, Positive, Positive )))

### Review: title: Great beginner, but you need more., content: First of all, the program is great for beginners not so much advance intermediate/advanced. I couldn't emphasize enough about how good this is as an introductory program. It is simple and straightforward. However, this will not teach you how to be fluent. It is a gateway to be fluent. You do need additional supplementary information and to engage with a Spanish speaker at least two to three times a week. Furthermore, watch TV shows and read short stories and sing simple songs (even children's books and songs). I team Babbel up with Living Language and Complete Spanish Grammer that I bought online. ### Analysis: categories: (Learning, Learning, Content, Learning) aspects: (Introduction, Fluency, Grammar, Interaction) sentiments: (Positive, Negative, Positive, Positive) )))

threw away 35$):

I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I knew of at least. I also work at a call center which is a feeding freezing for passing along that good ol’ bacteria, I could have easily caught it from someone. So teladoc was unable to prescribe me antibiotics instead I was told to go to a clinic. I paid 35$ to talk to someone for 5 minutes (if that) via video call to tell me I have to go to the clinic. Don’t get me wrong in the terms and conditions it says you’re not guaranteed to be prescribed medication, but why else would I go to the doctor? Definitely not to be told that I should see a clinic as I already would have done that if teladoc wasn’t invented and saved the gas money.

Healthcare

cost

negative

Healthcare - cost - negative

### USER: threw away 35$):: I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I knew of at least. I also work at a call center which is a feeding freezing for passing along that good ol’ bacteria, I could have easily caught it from someone. So teladoc was unable to prescribe me antibiotics instead I was told to go to a clinic. I paid 35$ to talk to someone for 5 minutes (if that) via video call to tell me I have to go to the clinic. Don’t get me wrong in the terms and conditions it says you’re not guaranteed to be prescribed medication, but why else would I go to the doctor? Definitely not to be told that I should see a clinic as I already would have done that if teladoc wasn’t invented and saved the gas money. ### ASSISTANT: Healthcare - cost - negative )))

### Review: title: threw away 35$):, content: I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I knew of at least. I also work at a call center which is a feeding freezing for passing along that good ol’ bacteria, I could have easily caught it from someone. So teladoc was unable to prescribe me antibiotics instead I was told to go to a clinic. I paid 35$ to talk to someone for 5 minutes (if that) via video call to tell me I have to go to the clinic. Don’t get me wrong in the terms and conditions it says you’re not guaranteed to be prescribed medication, but why else would I go to the doctor? Definitely not to be told that I should see a clinic as I already would have done that if teladoc wasn’t invented and saved the gas money. ### Analysis: categories: Healthcare, aspects: cost, sentiments: negative )))

### Review: title: threw away 35$):, content: I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I knew of at least. I also work at a call center which is a feeding freezing for passing along that good ol’ bacteria, I could have easily caught it from someone. So teladoc was unable to prescribe me antibiotics instead I was told to go to a clinic. I paid 35$ to talk to someone for 5 minutes (if that) via video call to tell me I have to go to the clinic. Don’t get me wrong in the terms and conditions it says you’re not guaranteed to be prescribed medication, but why else would I go to the doctor? Definitely not to be told that I should see a clinic as I already would have done that if teladoc wasn’t invented and saved the gas money. ### Analysis: categories: (Healthcare) aspects: (cost) sentiments: (negative) )))

Needs to fix glitches in the app

Instagram has always been my favorite social media app, however, recently I have had VARIOUS problems due to malfunctions within the app. At the beginning of September 2018, I was logged out of my Instagram account for no reason at all. No big deal, I’ll just log myself back in, right? Wrong. Every time I tried to log in it said an error had occurred. I logged into my Instagram through the safari app to make sure my password was correct, and it allowed me to do so. Now knowing that I was using the correct password, I tried again to log into my account through the Instagram app itself. No luck, once again. I contacted Instagram through email and they said there was nothing they could do about the problem. It is now March of 2019 and the problem is still occurring. Instagram needs to fix this situation. Which according to Google, multiple people are facing similar issues as well. Please Instagram, fix these glitches within the app or help the people who are facing these problems. This is a very irritating problem and the Instagram Team just seems to push it to the side. This is not an efficient way to run a company.

App

Functionality

Negative

App - Functionality - Negative

### USER: Needs to fix glitches in the app: Instagram has always been my favorite social media app, however, recently I have had VARIOUS problems due to malfunctions within the app. At the beginning of September 2018, I was logged out of my Instagram account for no reason at all. No big deal, I’ll just log myself back in, right? Wrong. Every time I tried to log in it said an error had occurred. I logged into my Instagram through the safari app to make sure my password was correct, and it allowed me to do so. Now knowing that I was using the correct password, I tried again to log into my account through the Instagram app itself. No luck, once again. I contacted Instagram through email and they said there was nothing they could do about the problem. It is now March of 2019 and the problem is still occurring. Instagram needs to fix this situation. Which according to Google, multiple people are facing similar issues as well. Please Instagram, fix these glitches within the app or help the people who are facing these problems. This is a very irritating problem and the Instagram Team just seems to push it to the side. This is not an efficient way to run a company. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Needs to fix glitches in the app, content: Instagram has always been my favorite social media app, however, recently I have had VARIOUS problems due to malfunctions within the app. At the beginning of September 2018, I was logged out of my Instagram account for no reason at all. No big deal, I’ll just log myself back in, right? Wrong. Every time I tried to log in it said an error had occurred. I logged into my Instagram through the safari app to make sure my password was correct, and it allowed me to do so. Now knowing that I was using the correct password, I tried again to log into my account through the Instagram app itself. No luck, once again. I contacted Instagram through email and they said there was nothing they could do about the problem. It is now March of 2019 and the problem is still occurring. Instagram needs to fix this situation. Which according to Google, multiple people are facing similar issues as well. Please Instagram, fix these glitches within the app or help the people who are facing these problems. This is a very irritating problem and the Instagram Team just seems to push it to the side. This is not an efficient way to run a company. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Needs to fix glitches in the app, content: Instagram has always been my favorite social media app, however, recently I have had VARIOUS problems due to malfunctions within the app. At the beginning of September 2018, I was logged out of my Instagram account for no reason at all. No big deal, I’ll just log myself back in, right? Wrong. Every time I tried to log in it said an error had occurred. I logged into my Instagram through the safari app to make sure my password was correct, and it allowed me to do so. Now knowing that I was using the correct password, I tried again to log into my account through the Instagram app itself. No luck, once again. I contacted Instagram through email and they said there was nothing they could do about the problem. It is now March of 2019 and the problem is still occurring. Instagram needs to fix this situation. Which according to Google, multiple people are facing similar issues as well. Please Instagram, fix these glitches within the app or help the people who are facing these problems. This is a very irritating problem and the Instagram Team just seems to push it to the side. This is not an efficient way to run a company. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Needs work

Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app has become a nightmare. If they think they are too big to lose customers it’s a mistake. They might not lose the customers but they will certainly annoy them and lose the sale.

Functionality, Functionality, Functionality, Functionality

Search, Filter, Sort, Search

Negative, Negative, Negative, Negative

Functionality - Search - Negative, Functionality - Filter - Negative, Functionality - Sort - Negative, Functionality - Search - Negative

### USER: Needs work: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app has become a nightmare. If they think they are too big to lose customers it’s a mistake. They might not lose the customers but they will certainly annoy them and lose the sale. ### ASSISTANT: Functionality - Search - Negative, Functionality - Filter - Negative, Functionality - Sort - Negative, Functionality - Search - Negative )))

### Review: title: Needs work, content: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app has become a nightmare. If they think they are too big to lose customers it’s a mistake. They might not lose the customers but they will certainly annoy them and lose the sale. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Search, Filter, Sort, Search, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Needs work, content: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app has become a nightmare. If they think they are too big to lose customers it’s a mistake. They might not lose the customers but they will certainly annoy them and lose the sale. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Search, Filter, Sort, Search) sentiments: (Negative, Negative, Negative, Negative) )))

Great place to start learning

Overall this app is doing a great job keeping me at a consistent learning pace and the developers seem genuinely interested in creating the best language learning app out there. Only complaints I can think of is the play all function in the review section moves too fast for me to repeat the words which helps tremendously with memory. Maybe an option to slow down the play all function similar to the option to repeat an audio playback more slowly in lessons? Also the pronunciation aspect can be very touchy, but luckily it’s an optional feature that can be turned off. Other than that, my experience has been great and I’m more than glad I signed up

App, App

Play All Function, Pronunciation Aspect

Negative, Positive

App - Play All Function - Negative, App - Pronunciation Aspect - Positive

### USER: Great place to start learning: Overall this app is doing a great job keeping me at a consistent learning pace and the developers seem genuinely interested in creating the best language learning app out there. Only complaints I can think of is the play all function in the review section moves too fast for me to repeat the words which helps tremendously with memory. Maybe an option to slow down the play all function similar to the option to repeat an audio playback more slowly in lessons? Also the pronunciation aspect can be very touchy, but luckily it’s an optional feature that can be turned off. Other than that, my experience has been great and I’m more than glad I signed up ### ASSISTANT: App - Play All Function - Negative, App - Pronunciation Aspect - Positive )))

### Review: title: Great place to start learning, content: Overall this app is doing a great job keeping me at a consistent learning pace and the developers seem genuinely interested in creating the best language learning app out there. Only complaints I can think of is the play all function in the review section moves too fast for me to repeat the words which helps tremendously with memory. Maybe an option to slow down the play all function similar to the option to repeat an audio playback more slowly in lessons? Also the pronunciation aspect can be very touchy, but luckily it’s an optional feature that can be turned off. Other than that, my experience has been great and I’m more than glad I signed up ### Analysis: categories: App, App, aspects: Play All Function, Pronunciation Aspect, sentiments: Negative, Positive )))

### Review: title: Great place to start learning, content: Overall this app is doing a great job keeping me at a consistent learning pace and the developers seem genuinely interested in creating the best language learning app out there. Only complaints I can think of is the play all function in the review section moves too fast for me to repeat the words which helps tremendously with memory. Maybe an option to slow down the play all function similar to the option to repeat an audio playback more slowly in lessons? Also the pronunciation aspect can be very touchy, but luckily it’s an optional feature that can be turned off. Other than that, my experience has been great and I’m more than glad I signed up ### Analysis: categories: (App, App) aspects: (Play All Function, Pronunciation Aspect) sentiments: (Negative, Positive) )))

Bad Audio Quality

You would think that audio quality would be the top priority when trying to teach a language through an app, unfortunately its not the case here. , , In some of the lessons provided to you, the audio quality (yes both with and without headphones) is bad. I was learning about the different pronunciations of vowels in Spanish. During the lesson, the woman proceeds to say “that’s a d” but when she pronounces it, it sound as if shes saying the letter V instead of D which threw me off. Ive made sure to cross reference the audio with Spanish speakers and they also agreed it sounded off. , , If im going to be paying for a premium service to learn a language, then it would be expected to have premium resources to learn with. Unfortunately this is not the case in some explanations and lessons. Please fix this problem.

Audio Quality

Audio

negative

Audio Quality - Audio - negative

### USER: Bad Audio Quality: You would think that audio quality would be the top priority when trying to teach a language through an app, unfortunately its not the case here. , , In some of the lessons provided to you, the audio quality (yes both with and without headphones) is bad. I was learning about the different pronunciations of vowels in Spanish. During the lesson, the woman proceeds to say “that’s a d” but when she pronounces it, it sound as if shes saying the letter V instead of D which threw me off. Ive made sure to cross reference the audio with Spanish speakers and they also agreed it sounded off. , , If im going to be paying for a premium service to learn a language, then it would be expected to have premium resources to learn with. Unfortunately this is not the case in some explanations and lessons. Please fix this problem. ### ASSISTANT: Audio Quality - Audio - negative )))

### Review: title: Bad Audio Quality, content: You would think that audio quality would be the top priority when trying to teach a language through an app, unfortunately its not the case here. , , In some of the lessons provided to you, the audio quality (yes both with and without headphones) is bad. I was learning about the different pronunciations of vowels in Spanish. During the lesson, the woman proceeds to say “that’s a d” but when she pronounces it, it sound as if shes saying the letter V instead of D which threw me off. Ive made sure to cross reference the audio with Spanish speakers and they also agreed it sounded off. , , If im going to be paying for a premium service to learn a language, then it would be expected to have premium resources to learn with. Unfortunately this is not the case in some explanations and lessons. Please fix this problem. ### Analysis: categories: Audio Quality, aspects: Audio, sentiments: negative )))

### Review: title: Bad Audio Quality, content: You would think that audio quality would be the top priority when trying to teach a language through an app, unfortunately its not the case here. , , In some of the lessons provided to you, the audio quality (yes both with and without headphones) is bad. I was learning about the different pronunciations of vowels in Spanish. During the lesson, the woman proceeds to say “that’s a d” but when she pronounces it, it sound as if shes saying the letter V instead of D which threw me off. Ive made sure to cross reference the audio with Spanish speakers and they also agreed it sounded off. , , If im going to be paying for a premium service to learn a language, then it would be expected to have premium resources to learn with. Unfortunately this is not the case in some explanations and lessons. Please fix this problem. ### Analysis: categories: (Audio Quality) aspects: (Audio) sentiments: (negative) )))

I can’t read your app pages

I’m 76 years old. Oh wait a minute no I’m only 74 but I still have a problem. I can’t read your pages anymore. I have Cataracs and the contrast between your very light lettering in your white background. All that makes everything blend into one. On my phone, I have it set to have dark backgrounds and white lettering. And that works pretty well and many websites automatically adhere to that, but not yours., , I’ve looked for places where I could set your App to have a dark background, but I can’t find it and no it’s not because I can’t read it because it’s not there. I’ve had my family look at look at it for me and they can’t find it either. so maybe we’re all really dumb and we can’t figure out how to do it and if so, please send us a instructions. I would greatly appreciate it. If it’s no way to do it can you please ask your webpage operators to include that option. Thank you., , either way, I’m using an iPhone 12th.

App Interface

Page display

Negative

App Interface - Page display - Negative

### USER: I can’t read your app pages: I’m 76 years old. Oh wait a minute no I’m only 74 but I still have a problem. I can’t read your pages anymore. I have Cataracs and the contrast between your very light lettering in your white background. All that makes everything blend into one. On my phone, I have it set to have dark backgrounds and white lettering. And that works pretty well and many websites automatically adhere to that, but not yours., , I’ve looked for places where I could set your App to have a dark background, but I can’t find it and no it’s not because I can’t read it because it’s not there. I’ve had my family look at look at it for me and they can’t find it either. so maybe we’re all really dumb and we can’t figure out how to do it and if so, please send us a instructions. I would greatly appreciate it. If it’s no way to do it can you please ask your webpage operators to include that option. Thank you., , either way, I’m using an iPhone 12th. ### ASSISTANT: App Interface - Page display - Negative )))

### Review: title: I can’t read your app pages, content: I’m 76 years old. Oh wait a minute no I’m only 74 but I still have a problem. I can’t read your pages anymore. I have Cataracs and the contrast between your very light lettering in your white background. All that makes everything blend into one. On my phone, I have it set to have dark backgrounds and white lettering. And that works pretty well and many websites automatically adhere to that, but not yours., , I’ve looked for places where I could set your App to have a dark background, but I can’t find it and no it’s not because I can’t read it because it’s not there. I’ve had my family look at look at it for me and they can’t find it either. so maybe we’re all really dumb and we can’t figure out how to do it and if so, please send us a instructions. I would greatly appreciate it. If it’s no way to do it can you please ask your webpage operators to include that option. Thank you., , either way, I’m using an iPhone 12th. ### Analysis: categories: App Interface, aspects: Page display, sentiments: Negative )))

### Review: title: I can’t read your app pages, content: I’m 76 years old. Oh wait a minute no I’m only 74 but I still have a problem. I can’t read your pages anymore. I have Cataracs and the contrast between your very light lettering in your white background. All that makes everything blend into one. On my phone, I have it set to have dark backgrounds and white lettering. And that works pretty well and many websites automatically adhere to that, but not yours., , I’ve looked for places where I could set your App to have a dark background, but I can’t find it and no it’s not because I can’t read it because it’s not there. I’ve had my family look at look at it for me and they can’t find it either. so maybe we’re all really dumb and we can’t figure out how to do it and if so, please send us a instructions. I would greatly appreciate it. If it’s no way to do it can you please ask your webpage operators to include that option. Thank you., , either way, I’m using an iPhone 12th. ### Analysis: categories: (App Interface) aspects: (Page display) sentiments: (Negative) )))

Major hack not communicated through app

The hack of WhatsApp that left millions of phones vulnerable to being taken over has been all over the news, but Facebook (its owner) has chosen not to communicate about this serious vulnerability to users through the app. When I went to make sure I had the latest update, the update page didn’t even say it was a security fix. The “what’s new” section chirped brightly about how “it’s now easier to start voice calls.” Great! And how easy is it to not get taken over by unknown hostile hackers? , , I don’t know why I’m surprised by this behavior from Facebook, but still. According to Business Insider, as of yesterday, 82% of iOS devices out of 30,000 had not yet updated their phones. Facebook’s negligence is inexcusable.

Security, App Updates, Usage, Security

Vulnerability Communication, Fixes Communication, Voice Calls, Hacking

negative, negative, positive, negative

Security - Vulnerability Communication - negative, App Updates - Fixes Communication - negative, Usage - Voice Calls - positive, Security - Hacking - negative

### USER: Major hack not communicated through app: The hack of WhatsApp that left millions of phones vulnerable to being taken over has been all over the news, but Facebook (its owner) has chosen not to communicate about this serious vulnerability to users through the app. When I went to make sure I had the latest update, the update page didn’t even say it was a security fix. The “what’s new” section chirped brightly about how “it’s now easier to start voice calls.” Great! And how easy is it to not get taken over by unknown hostile hackers? , , I don’t know why I’m surprised by this behavior from Facebook, but still. According to Business Insider, as of yesterday, 82% of iOS devices out of 30,000 had not yet updated their phones. Facebook’s negligence is inexcusable. ### ASSISTANT: Security - Vulnerability Communication - negative, App Updates - Fixes Communication - negative, Usage - Voice Calls - positive, Security - Hacking - negative )))

### Review: title: Major hack not communicated through app, content: The hack of WhatsApp that left millions of phones vulnerable to being taken over has been all over the news, but Facebook (its owner) has chosen not to communicate about this serious vulnerability to users through the app. When I went to make sure I had the latest update, the update page didn’t even say it was a security fix. The “what’s new” section chirped brightly about how “it’s now easier to start voice calls.” Great! And how easy is it to not get taken over by unknown hostile hackers? , , I don’t know why I’m surprised by this behavior from Facebook, but still. According to Business Insider, as of yesterday, 82% of iOS devices out of 30,000 had not yet updated their phones. Facebook’s negligence is inexcusable. ### Analysis: categories: Security, App Updates, Usage, Security, aspects: Vulnerability Communication, Fixes Communication, Voice Calls, Hacking, sentiments: negative, negative, positive, negative )))

### Review: title: Major hack not communicated through app, content: The hack of WhatsApp that left millions of phones vulnerable to being taken over has been all over the news, but Facebook (its owner) has chosen not to communicate about this serious vulnerability to users through the app. When I went to make sure I had the latest update, the update page didn’t even say it was a security fix. The “what’s new” section chirped brightly about how “it’s now easier to start voice calls.” Great! And how easy is it to not get taken over by unknown hostile hackers? , , I don’t know why I’m surprised by this behavior from Facebook, but still. According to Business Insider, as of yesterday, 82% of iOS devices out of 30,000 had not yet updated their phones. Facebook’s negligence is inexcusable. ### Analysis: categories: (Security, App Updates, Usage, Security) aspects: (Vulnerability Communication, Fixes Communication, Voice Calls, Hacking) sentiments: (negative, negative, positive, negative) )))

An upgrade on allowing users to customize appearance

Please WhatsApp should consider an upgrade to allow users customize the app appearance for example the chat bubble color and accent , I don’t mean to compare or mention applications but I can point this out in telegram features, I’d really love it on WhatsApp the green and white chat bubble has been on for so long and I think it’s time for an upgrade that allow users to customize the appearance and theme to whatever color they like and so on please I’d like you to make this upgrade

Appearance

Customization

positive

Appearance - Customization - positive

### USER: An upgrade on allowing users to customize appearance: Please WhatsApp should consider an upgrade to allow users customize the app appearance for example the chat bubble color and accent , I don’t mean to compare or mention applications but I can point this out in telegram features, I’d really love it on WhatsApp the green and white chat bubble has been on for so long and I think it’s time for an upgrade that allow users to customize the appearance and theme to whatever color they like and so on please I’d like you to make this upgrade ### ASSISTANT: Appearance - Customization - positive )))

### Review: title: An upgrade on allowing users to customize appearance, content: Please WhatsApp should consider an upgrade to allow users customize the app appearance for example the chat bubble color and accent , I don’t mean to compare or mention applications but I can point this out in telegram features, I’d really love it on WhatsApp the green and white chat bubble has been on for so long and I think it’s time for an upgrade that allow users to customize the appearance and theme to whatever color they like and so on please I’d like you to make this upgrade ### Analysis: categories: Appearance, aspects: Customization, sentiments: positive )))

### Review: title: An upgrade on allowing users to customize appearance, content: Please WhatsApp should consider an upgrade to allow users customize the app appearance for example the chat bubble color and accent , I don’t mean to compare or mention applications but I can point this out in telegram features, I’d really love it on WhatsApp the green and white chat bubble has been on for so long and I think it’s time for an upgrade that allow users to customize the appearance and theme to whatever color they like and so on please I’d like you to make this upgrade ### Analysis: categories: (Appearance) aspects: (Customization) sentiments: (positive) )))

Boring and not for anybody who is not a beginner

The signup was really vague saying “Anybody at any level can use this app,” but it’s not true. The lessons are really low level and slow since it reads out everything. There are no advanced grammar lessons and the vocabulary is no better than looking up words in a dictionary. I switched to Duolingo, which is much better (and faster) for more advanced learners., , UPDATE:, I have been using (the free) Duolingo for 3 months now and it’s no contest. I deleted the Babbel app and never looked back. Why even pay for Babbel? But that’s just me—I know the stuff already and mostly just want to practice. I don’t really want “lessons” or view it that way. , , I tried Babbel one last time before it expires and it was soooo slow and a complete time-waster since I’m not a beginner. You have to wait for a phrase to be said in its entirety before you can begin to repeat it. It’s not that advanced and I didn’t appreciate that they don’t just say that up front. Duolingo has far more complicated phrases and you can do as many languages as you want. Plus they have that cute owl!

App, App, App, App, App, App, App, App, App

Features, Lessons, Lessons, User interface, Value, Lessons, User interface, Value, Lessons

negative, negative, negative, negative, negative, positive, positive, positive, negative

App - Features - negative, App - Lessons - negative, App - Lessons - negative, App - User interface - negative, App - Value - negative, App - Lessons - positive, App - User interface - positive, App - Value - positive, App - Lessons - negative

### USER: Boring and not for anybody who is not a beginner: The signup was really vague saying “Anybody at any level can use this app,” but it’s not true. The lessons are really low level and slow since it reads out everything. There are no advanced grammar lessons and the vocabulary is no better than looking up words in a dictionary. I switched to Duolingo, which is much better (and faster) for more advanced learners., , UPDATE:, I have been using (the free) Duolingo for 3 months now and it’s no contest. I deleted the Babbel app and never looked back. Why even pay for Babbel? But that’s just me—I know the stuff already and mostly just want to practice. I don’t really want “lessons” or view it that way. , , I tried Babbel one last time before it expires and it was soooo slow and a complete time-waster since I’m not a beginner. You have to wait for a phrase to be said in its entirety before you can begin to repeat it. It’s not that advanced and I didn’t appreciate that they don’t just say that up front. Duolingo has far more complicated phrases and you can do as many languages as you want. Plus they have that cute owl! ### ASSISTANT: App - Features - negative, App - Lessons - negative, App - Lessons - negative, App - User interface - negative, App - Value - negative, App - Lessons - positive, App - User interface - positive, App - Value - positive, App - Lessons - negative )))

### Review: title: Boring and not for anybody who is not a beginner, content: The signup was really vague saying “Anybody at any level can use this app,” but it’s not true. The lessons are really low level and slow since it reads out everything. There are no advanced grammar lessons and the vocabulary is no better than looking up words in a dictionary. I switched to Duolingo, which is much better (and faster) for more advanced learners., , UPDATE:, I have been using (the free) Duolingo for 3 months now and it’s no contest. I deleted the Babbel app and never looked back. Why even pay for Babbel? But that’s just me—I know the stuff already and mostly just want to practice. I don’t really want “lessons” or view it that way. , , I tried Babbel one last time before it expires and it was soooo slow and a complete time-waster since I’m not a beginner. You have to wait for a phrase to be said in its entirety before you can begin to repeat it. It’s not that advanced and I didn’t appreciate that they don’t just say that up front. Duolingo has far more complicated phrases and you can do as many languages as you want. Plus they have that cute owl! ### Analysis: categories: App, App, App, App, App, App, App, App, App, aspects: Features, Lessons, Lessons, User interface, Value, Lessons, User interface, Value, Lessons, sentiments: negative, negative, negative, negative, negative, positive, positive, positive, negative )))

### Review: title: Boring and not for anybody who is not a beginner, content: The signup was really vague saying “Anybody at any level can use this app,” but it’s not true. The lessons are really low level and slow since it reads out everything. There are no advanced grammar lessons and the vocabulary is no better than looking up words in a dictionary. I switched to Duolingo, which is much better (and faster) for more advanced learners., , UPDATE:, I have been using (the free) Duolingo for 3 months now and it’s no contest. I deleted the Babbel app and never looked back. Why even pay for Babbel? But that’s just me—I know the stuff already and mostly just want to practice. I don’t really want “lessons” or view it that way. , , I tried Babbel one last time before it expires and it was soooo slow and a complete time-waster since I’m not a beginner. You have to wait for a phrase to be said in its entirety before you can begin to repeat it. It’s not that advanced and I didn’t appreciate that they don’t just say that up front. Duolingo has far more complicated phrases and you can do as many languages as you want. Plus they have that cute owl! ### Analysis: categories: (App, App, App, App, App, App, App, App, App) aspects: (Features, Lessons, Lessons, User interface, Value, Lessons, User interface, Value, Lessons) sentiments: (negative, negative, negative, negative, negative, positive, positive, positive, negative) )))

Michelle

I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value!

Cost, Convenience, Service, Service, Service, Overall

Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value

positive, positive, positive, positive, positive, positive

Cost - Price - positive, Convenience - Time-saving - positive, Service - Doctor's thoroughness - positive, Service - Doctor's helpfulness - positive, Service - Doctor's care - positive, Overall - Value - positive

### USER: Michelle: I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### ASSISTANT: Cost - Price - positive, Convenience - Time-saving - positive, Service - Doctor's thoroughness - positive, Service - Doctor's helpfulness - positive, Service - Doctor's care - positive, Overall - Value - positive )))

### Review: title: Michelle, content: I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### Analysis: categories: Cost, Convenience, Service, Service, Service, Overall, aspects: Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Michelle, content: I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### Analysis: categories: (Cost, Convenience, Service, Service, Service, Overall) aspects: (Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value) sentiments: (positive, positive, positive, positive, positive, positive) )))

Not banned but can’t login- No one at IG seems to care

One day Instagram randomly logged me out of my account. I tried to log back in and all I get is “ sorry there is a problem with your request”. It has been like that for over a week. My account is not banned because I can log in on other peoples phones and I can even log in on my own phone under the google chrome browser. It’s clearly a problem with the app. I even had my brother try to login to his account on my app and it won’t even let him in and there is nothing wrong with his account. I have tried redownloading the app, turning my phone on and off, and even resetting my whole phone and nothing has helped. I have reached out to Instagram for help and no has responded and based on things I’ve read they never will. The lack of tech support for one of the biggest apps on the market is incredibly stupid. I have done research and there is several hundreds if not thousands of people dealing with this same issue and have been for years and are still stuck and Instagram refuses to look into it or respond to anyone and help them. It’s disgusting. I have come to the conclusion I will never be able to use this app again until Instagram decides to join the 21st century and actually have a tech support team where you can actually talk to someone about your app problems. It’s 2020, I cannot believe I have to deal with this.

App Functionality

Login

Negative

App - Login - Negative, App - Tech Support - Negative

### USER: Not banned but can’t login- No one at IG seems to care: One day Instagram randomly logged me out of my account. I tried to log back in and all I get is “ sorry there is a problem with your request”. It has been like that for over a week. My account is not banned because I can log in on other peoples phones and I can even log in on my own phone under the google chrome browser. It’s clearly a problem with the app. I even had my brother try to login to his account on my app and it won’t even let him in and there is nothing wrong with his account. I have tried redownloading the app, turning my phone on and off, and even resetting my whole phone and nothing has helped. I have reached out to Instagram for help and no has responded and based on things I’ve read they never will. The lack of tech support for one of the biggest apps on the market is incredibly stupid. I have done research and there is several hundreds if not thousands of people dealing with this same issue and have been for years and are still stuck and Instagram refuses to look into it or respond to anyone and help them. It’s disgusting. I have come to the conclusion I will never be able to use this app again until Instagram decides to join the 21st century and actually have a tech support team where you can actually talk to someone about your app problems. It’s 2020, I cannot believe I have to deal with this. ### ASSISTANT: App - Login - Negative, App - Tech Support - Negative )))

### Review: title: Not banned but can’t login- No one at IG seems to care, content: One day Instagram randomly logged me out of my account. I tried to log back in and all I get is “ sorry there is a problem with your request”. It has been like that for over a week. My account is not banned because I can log in on other peoples phones and I can even log in on my own phone under the google chrome browser. It’s clearly a problem with the app. I even had my brother try to login to his account on my app and it won’t even let him in and there is nothing wrong with his account. I have tried redownloading the app, turning my phone on and off, and even resetting my whole phone and nothing has helped. I have reached out to Instagram for help and no has responded and based on things I’ve read they never will. The lack of tech support for one of the biggest apps on the market is incredibly stupid. I have done research and there is several hundreds if not thousands of people dealing with this same issue and have been for years and are still stuck and Instagram refuses to look into it or respond to anyone and help them. It’s disgusting. I have come to the conclusion I will never be able to use this app again until Instagram decides to join the 21st century and actually have a tech support team where you can actually talk to someone about your app problems. It’s 2020, I cannot believe I have to deal with this. ### Analysis: categories: App Functionality, aspects: Login, sentiments: Negative )))

### Review: title: Not banned but can’t login- No one at IG seems to care, content: One day Instagram randomly logged me out of my account. I tried to log back in and all I get is “ sorry there is a problem with your request”. It has been like that for over a week. My account is not banned because I can log in on other peoples phones and I can even log in on my own phone under the google chrome browser. It’s clearly a problem with the app. I even had my brother try to login to his account on my app and it won’t even let him in and there is nothing wrong with his account. I have tried redownloading the app, turning my phone on and off, and even resetting my whole phone and nothing has helped. I have reached out to Instagram for help and no has responded and based on things I’ve read they never will. The lack of tech support for one of the biggest apps on the market is incredibly stupid. I have done research and there is several hundreds if not thousands of people dealing with this same issue and have been for years and are still stuck and Instagram refuses to look into it or respond to anyone and help them. It’s disgusting. I have come to the conclusion I will never be able to use this app again until Instagram decides to join the 21st century and actually have a tech support team where you can actually talk to someone about your app problems. It’s 2020, I cannot believe I have to deal with this. ### Analysis: categories: (App Functionality) aspects: (Login) sentiments: (Negative) )))

Best game ever

I really love this game, I have around 7 different account all th 9+ and I’m addicted, I love farming loot to upgrade and improve my base, I love that it takes time to upgrade things, because if your a high level or town hall it shows you work hard and play a lot, b it sometimes in th 13-15 I’ve noticed that it can take up to 2 weeks without gold pass, (I always buy gold pass) but with free to play players I feel bad, but then again it’s a good thing because once the upgrade is done they will feel a type of reward and satisfaction, I love attacking with different army’s and experimenting with them, ground and air. I also love clan wars, I love to do clan wars alodt to improve our clan level, as well as clan war league, and clan games! Clan games is fun because tho whole clan has to do it tightest to get the tier 6 reward, sort of like capital hall, it has a lot of potential if it’s fixed but it’s nothing major to casual player, overall this is my favorite game of all time.

Game, Game, Game, Game, Game, Game, Game

Gameplay, Loot Farming, Upgrade Time, Clan Wars, Clan War League, Clan Games, Capital Hall

positive, positive, positive, positive, positive, positive, positive

Game - Gameplay - positive, Game - Loot Farming - positive, Game - Upgrade Time - positive, Game - Clan Wars - positive, Game - Clan War League - positive, Game - Clan Games - positive, Game - Capital Hall - positive

### USER: Best game ever: I really love this game, I have around 7 different account all th 9+ and I’m addicted, I love farming loot to upgrade and improve my base, I love that it takes time to upgrade things, because if your a high level or town hall it shows you work hard and play a lot, b it sometimes in th 13-15 I’ve noticed that it can take up to 2 weeks without gold pass, (I always buy gold pass) but with free to play players I feel bad, but then again it’s a good thing because once the upgrade is done they will feel a type of reward and satisfaction, I love attacking with different army’s and experimenting with them, ground and air. I also love clan wars, I love to do clan wars alodt to improve our clan level, as well as clan war league, and clan games! Clan games is fun because tho whole clan has to do it tightest to get the tier 6 reward, sort of like capital hall, it has a lot of potential if it’s fixed but it’s nothing major to casual player, overall this is my favorite game of all time. ### ASSISTANT: Game - Gameplay - positive, Game - Loot Farming - positive, Game - Upgrade Time - positive, Game - Clan Wars - positive, Game - Clan War League - positive, Game - Clan Games - positive, Game - Capital Hall - positive )))

### Review: title: Best game ever, content: I really love this game, I have around 7 different account all th 9+ and I’m addicted, I love farming loot to upgrade and improve my base, I love that it takes time to upgrade things, because if your a high level or town hall it shows you work hard and play a lot, b it sometimes in th 13-15 I’ve noticed that it can take up to 2 weeks without gold pass, (I always buy gold pass) but with free to play players I feel bad, but then again it’s a good thing because once the upgrade is done they will feel a type of reward and satisfaction, I love attacking with different army’s and experimenting with them, ground and air. I also love clan wars, I love to do clan wars alodt to improve our clan level, as well as clan war league, and clan games! Clan games is fun because tho whole clan has to do it tightest to get the tier 6 reward, sort of like capital hall, it has a lot of potential if it’s fixed but it’s nothing major to casual player, overall this is my favorite game of all time. ### Analysis: categories: Game, Game, Game, Game, Game, Game, Game, aspects: Gameplay, Loot Farming, Upgrade Time, Clan Wars, Clan War League, Clan Games, Capital Hall, sentiments: positive, positive, positive, positive, positive, positive, positive )))

### Review: title: Best game ever, content: I really love this game, I have around 7 different account all th 9+ and I’m addicted, I love farming loot to upgrade and improve my base, I love that it takes time to upgrade things, because if your a high level or town hall it shows you work hard and play a lot, b it sometimes in th 13-15 I’ve noticed that it can take up to 2 weeks without gold pass, (I always buy gold pass) but with free to play players I feel bad, but then again it’s a good thing because once the upgrade is done they will feel a type of reward and satisfaction, I love attacking with different army’s and experimenting with them, ground and air. I also love clan wars, I love to do clan wars alodt to improve our clan level, as well as clan war league, and clan games! Clan games is fun because tho whole clan has to do it tightest to get the tier 6 reward, sort of like capital hall, it has a lot of potential if it’s fixed but it’s nothing major to casual player, overall this is my favorite game of all time. ### Analysis: categories: (Game, Game, Game, Game, Game, Game, Game) aspects: (Gameplay, Loot Farming, Upgrade Time, Clan Wars, Clan War League, Clan Games, Capital Hall) sentiments: (positive, positive, positive, positive, positive, positive, positive) )))

What’s Wrong With You Guys?(still a great app)

It’s been 2 years ever since I’ve ever had to come this far just to report this problem, and I thought that I’d never have to do it again. I don’t know when’s the last time that Instagram have updated their app, or when they started doing this, but it’s pretty dumb. You guys are getting in the way of me being able to get followers and promote my small business/ small account. Every time I try to follow someone, an error message pops up. You guys have put a limit on the amount of people that I am able to follow, and I only follow 45 people and I just made my new account like not even a week ago. I am activity blocked for no reason, and I have no idea why. I can’t follow anyone at all, and this have been going on for 4 days now.. I’d say that you guys are causing problems for small artist like me. I’d also like to say that a month and year ago you guys were an amazing app for small business owners to come on and promote their small business, but now you guys are doing way too much. There’s too many things going on the world for you guys to be worried about who’s following who. Instead, worry about the n*dity that’s going on💗 there’s plenty of it. Lol, to whomever may come across this, or even if Instagram may ACTUALLY read this, please excuse me if I made myself seem like a “Karen” or if like I had a attitude, I am a kind person. I tried putting this in the best way as I can.

App Usage, App Usage, App Usage, App Usage

Accessibility, Functionality, Performance, Security

Negative, Negative, Negative, Negative

App Features - Following - Negative, App Features - Following - Negative, App Features - Following - Negative, App Features - Following - Negative, App Features - Following - Negative, App Management - Nudity - Negative, App Features - Following - Negative

### USER: What’s Wrong With You Guys?(still a great app): It’s been 2 years ever since I’ve ever had to come this far just to report this problem, and I thought that I’d never have to do it again. I don’t know when’s the last time that Instagram have updated their app, or when they started doing this, but it’s pretty dumb. You guys are getting in the way of me being able to get followers and promote my small business/ small account. Every time I try to follow someone, an error message pops up. You guys have put a limit on the amount of people that I am able to follow, and I only follow 45 people and I just made my new account like not even a week ago. I am activity blocked for no reason, and I have no idea why. I can’t follow anyone at all, and this have been going on for 4 days now.. I’d say that you guys are causing problems for small artist like me. I’d also like to say that a month and year ago you guys were an amazing app for small business owners to come on and promote their small business, but now you guys are doing way too much. There’s too many things going on the world for you guys to be worried about who’s following who. Instead, worry about the n*dity that’s going on💗 there’s plenty of it. Lol, to whomever may come across this, or even if Instagram may ACTUALLY read this, please excuse me if I made myself seem like a “Karen” or if like I had a attitude, I am a kind person. I tried putting this in the best way as I can. ### ASSISTANT: App Features - Following - Negative, App Features - Following - Negative, App Features - Following - Negative, App Features - Following - Negative, App Features - Following - Negative, App Management - Nudity - Negative, App Features - Following - Negative )))

### Review: title: What’s Wrong With You Guys?(still a great app), content: It’s been 2 years ever since I’ve ever had to come this far just to report this problem, and I thought that I’d never have to do it again. I don’t know when’s the last time that Instagram have updated their app, or when they started doing this, but it’s pretty dumb. You guys are getting in the way of me being able to get followers and promote my small business/ small account. Every time I try to follow someone, an error message pops up. You guys have put a limit on the amount of people that I am able to follow, and I only follow 45 people and I just made my new account like not even a week ago. I am activity blocked for no reason, and I have no idea why. I can’t follow anyone at all, and this have been going on for 4 days now.. I’d say that you guys are causing problems for small artist like me. I’d also like to say that a month and year ago you guys were an amazing app for small business owners to come on and promote their small business, but now you guys are doing way too much. There’s too many things going on the world for you guys to be worried about who’s following who. Instead, worry about the n*dity that’s going on💗 there’s plenty of it. Lol, to whomever may come across this, or even if Instagram may ACTUALLY read this, please excuse me if I made myself seem like a “Karen” or if like I had a attitude, I am a kind person. I tried putting this in the best way as I can. ### Analysis: categories: App Usage, App Usage, App Usage, App Usage, aspects: Accessibility, Functionality, Performance, Security, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: What’s Wrong With You Guys?(still a great app), content: It’s been 2 years ever since I’ve ever had to come this far just to report this problem, and I thought that I’d never have to do it again. I don’t know when’s the last time that Instagram have updated their app, or when they started doing this, but it’s pretty dumb. You guys are getting in the way of me being able to get followers and promote my small business/ small account. Every time I try to follow someone, an error message pops up. You guys have put a limit on the amount of people that I am able to follow, and I only follow 45 people and I just made my new account like not even a week ago. I am activity blocked for no reason, and I have no idea why. I can’t follow anyone at all, and this have been going on for 4 days now.. I’d say that you guys are causing problems for small artist like me. I’d also like to say that a month and year ago you guys were an amazing app for small business owners to come on and promote their small business, but now you guys are doing way too much. There’s too many things going on the world for you guys to be worried about who’s following who. Instead, worry about the n*dity that’s going on💗 there’s plenty of it. Lol, to whomever may come across this, or even if Instagram may ACTUALLY read this, please excuse me if I made myself seem like a “Karen” or if like I had a attitude, I am a kind person. I tried putting this in the best way as I can. ### Analysis: categories: (App Usage, App Usage, App Usage, App Usage) aspects: (Accessibility, Functionality, Performance, Security) sentiments: (Negative, Negative, Negative, Negative) )))

Great for starting a new language!

I like this interactive app because it definitely helps with learning new words and listening to conversations. It can engage you in topics you’ll commonly use around native speakers. Currently, I am starting Italian and I’m learning a lot! However, I think the speech lessons needs some improvement because it says I pronounce words correctly. When I playback my recording, it does not reflect the computer’s accent. Just a suggestion, I think it would also be helpful if for those who are starting brand new, there should be more lessons on diphthongs and alphabet sounds than just listing a whole bunch of words. (Granted I’m starting at A1 courses right now, so maybe further down you do have lessons of that) Overall, I enjoy it so far!

App, App, App, App, App, App

Speech lessons, Listening, Interactive, Vocabulary, Topics, Accent

Negative, Positive, Positive, Positive, Positive, Negative

App - Speech lessons - Negative, App - Listening - Positive, App - Interactive - Positive, App - Vocabulary - Positive, App - Topics - Positive, App - Accent - Negative

### USER: Great for starting a new language!: I like this interactive app because it definitely helps with learning new words and listening to conversations. It can engage you in topics you’ll commonly use around native speakers. Currently, I am starting Italian and I’m learning a lot! However, I think the speech lessons needs some improvement because it says I pronounce words correctly. When I playback my recording, it does not reflect the computer’s accent. Just a suggestion, I think it would also be helpful if for those who are starting brand new, there should be more lessons on diphthongs and alphabet sounds than just listing a whole bunch of words. (Granted I’m starting at A1 courses right now, so maybe further down you do have lessons of that) Overall, I enjoy it so far! ### ASSISTANT: App - Speech lessons - Negative, App - Listening - Positive, App - Interactive - Positive, App - Vocabulary - Positive, App - Topics - Positive, App - Accent - Negative )))

### Review: title: Great for starting a new language!, content: I like this interactive app because it definitely helps with learning new words and listening to conversations. It can engage you in topics you’ll commonly use around native speakers. Currently, I am starting Italian and I’m learning a lot! However, I think the speech lessons needs some improvement because it says I pronounce words correctly. When I playback my recording, it does not reflect the computer’s accent. Just a suggestion, I think it would also be helpful if for those who are starting brand new, there should be more lessons on diphthongs and alphabet sounds than just listing a whole bunch of words. (Granted I’m starting at A1 courses right now, so maybe further down you do have lessons of that) Overall, I enjoy it so far! ### Analysis: categories: App, App, App, App, App, App, aspects: Speech lessons, Listening, Interactive, Vocabulary, Topics, Accent, sentiments: Negative, Positive, Positive, Positive, Positive, Negative )))

### Review: title: Great for starting a new language!, content: I like this interactive app because it definitely helps with learning new words and listening to conversations. It can engage you in topics you’ll commonly use around native speakers. Currently, I am starting Italian and I’m learning a lot! However, I think the speech lessons needs some improvement because it says I pronounce words correctly. When I playback my recording, it does not reflect the computer’s accent. Just a suggestion, I think it would also be helpful if for those who are starting brand new, there should be more lessons on diphthongs and alphabet sounds than just listing a whole bunch of words. (Granted I’m starting at A1 courses right now, so maybe further down you do have lessons of that) Overall, I enjoy it so far! ### Analysis: categories: (App, App, App, App, App, App) aspects: (Speech lessons, Listening, Interactive, Vocabulary, Topics, Accent) sentiments: (Negative, Positive, Positive, Positive, Positive, Negative) )))

Please I need this, I’m tired of this.

I have had an issue with your recent update, which allows users to put a 30 second music clip on their notes. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No music option on my notes. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. I would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this, especially after you never let me use the "Add Yours" stickers as well. I have since gotten over it, but now I cannot let you exclude me any longer. Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out.

App, App

Update, Feature

Negative, Negative

App - Feature - Negative, App - Update - Negative

### USER: Please I need this, I’m tired of this.: I have had an issue with your recent update, which allows users to put a 30 second music clip on their notes. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No music option on my notes. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. I would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this, especially after you never let me use the "Add Yours" stickers as well. I have since gotten over it, but now I cannot let you exclude me any longer. Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. ### ASSISTANT: App - Feature - Negative, App - Update - Negative )))

### Review: title: Please I need this, I’m tired of this., content: I have had an issue with your recent update, which allows users to put a 30 second music clip on their notes. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No music option on my notes. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. I would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this, especially after you never let me use the "Add Yours" stickers as well. I have since gotten over it, but now I cannot let you exclude me any longer. Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. ### Analysis: categories: App, App, aspects: Update, Feature, sentiments: Negative, Negative )))

### Review: title: Please I need this, I’m tired of this., content: I have had an issue with your recent update, which allows users to put a 30 second music clip on their notes. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No music option on my notes. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. I would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this, especially after you never let me use the "Add Yours" stickers as well. I have since gotten over it, but now I cannot let you exclude me any longer. Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. ### Analysis: categories: (App, App) aspects: (Update, Feature) sentiments: (Negative, Negative) )))

Great service!

I have no idea why there’s so many 1 star ratings recently. Tried this last night after I had a UTI come on. I signed into the website at 7:30 pm where it warned wait times are long but offered the option to schedule. I scheduled for an hour at 8:30. Doc signed in at 8:35, listened to my concern and sent antibiotic to my pharmacy. I was able to pick it up by 9 pm. I used the iPhone app for the doc consult. So I recommend making an appointment instead of just waiting. 12 hours later today, my symptoms are gone., , Didn’t pay anything because work and my insurance pay for the service so I can’t comment on cost., , Will DEFINITELY use again for simple things, but will always make an appointment! Not sure why people are giving one star when this option is there and it works. 🤷‍♀️

Service

Helpful Assistant

Positive

Service - Helpful Assistant - Positive

### USER: Great service!: I have no idea why there’s so many 1 star ratings recently. Tried this last night after I had a UTI come on. I signed into the website at 7:30 pm where it warned wait times are long but offered the option to schedule. I scheduled for an hour at 8:30. Doc signed in at 8:35, listened to my concern and sent antibiotic to my pharmacy. I was able to pick it up by 9 pm. I used the iPhone app for the doc consult. So I recommend making an appointment instead of just waiting. 12 hours later today, my symptoms are gone., , Didn’t pay anything because work and my insurance pay for the service so I can’t comment on cost., , Will DEFINITELY use again for simple things, but will always make an appointment! Not sure why people are giving one star when this option is there and it works. 🤷‍♀️ ### ASSISTANT: Service - Helpful Assistant - Positive )))

### Review: title: Great service!, content: I have no idea why there’s so many 1 star ratings recently. Tried this last night after I had a UTI come on. I signed into the website at 7:30 pm where it warned wait times are long but offered the option to schedule. I scheduled for an hour at 8:30. Doc signed in at 8:35, listened to my concern and sent antibiotic to my pharmacy. I was able to pick it up by 9 pm. I used the iPhone app for the doc consult. So I recommend making an appointment instead of just waiting. 12 hours later today, my symptoms are gone., , Didn’t pay anything because work and my insurance pay for the service so I can’t comment on cost., , Will DEFINITELY use again for simple things, but will always make an appointment! Not sure why people are giving one star when this option is there and it works. 🤷‍♀️ ### Analysis: categories: Service, aspects: Helpful Assistant, sentiments: Positive )))

### Review: title: Great service!, content: I have no idea why there’s so many 1 star ratings recently. Tried this last night after I had a UTI come on. I signed into the website at 7:30 pm where it warned wait times are long but offered the option to schedule. I scheduled for an hour at 8:30. Doc signed in at 8:35, listened to my concern and sent antibiotic to my pharmacy. I was able to pick it up by 9 pm. I used the iPhone app for the doc consult. So I recommend making an appointment instead of just waiting. 12 hours later today, my symptoms are gone., , Didn’t pay anything because work and my insurance pay for the service so I can’t comment on cost., , Will DEFINITELY use again for simple things, but will always make an appointment! Not sure why people are giving one star when this option is there and it works. 🤷‍♀️ ### Analysis: categories: (Service) aspects: (Helpful Assistant) sentiments: (Positive) )))

PLEASE FIX YOUR FILL OUT FORMS ! THEY DONT PROCESS!! I DONT FEEL SAFE

I literally don’t know what to do anymore. Someone’s pretending to be me I try filling in the form attached my ID I even tried through the computer and it’s saying they can’t “process my request” I tried other ways to report it to them by reporting a specific photo cause the profile photo they have of me is the same at the photo they uploaded I sent the report EXPLAINING THAT THEIR FORM ISNT WORKING sending the photo so they can see and my photo to confirm that I’m the one in the photo.... they replied saying they can’t process my report cause I sent too many pictures they ask me to sent a picture of just me holding my Id. The only thing they did was take down the photo the fake account uploaded!!! They literally had one job... like don’t you see my ID has the same name of the account ? And the photo uploaded is the same as the profile picture? That makes no sense. I heard you can get an account deleted if you have about 15 people to report it... that didn’t work either... mind you I don’t even have a personal Instagram anymore I deleted it due to this person trying to do me harm... I have no idea what to do. I already tried reporting the issue “somethings not working” to them and after submitting it little 30 seconds after it says I need to tap to re try uploading my report cause it’s not going through... please can someone help me with this... I feel so unsafe !

Form, Form, Safety

Functionality, Processing, Feeling

Negative, Negative, Negative

Security - Form functionality - negative

### USER: PLEASE FIX YOUR FILL OUT FORMS ! THEY DONT PROCESS!! I DONT FEEL SAFE: I literally don’t know what to do anymore. Someone’s pretending to be me I try filling in the form attached my ID I even tried through the computer and it’s saying they can’t “process my request” I tried other ways to report it to them by reporting a specific photo cause the profile photo they have of me is the same at the photo they uploaded I sent the report EXPLAINING THAT THEIR FORM ISNT WORKING sending the photo so they can see and my photo to confirm that I’m the one in the photo.... they replied saying they can’t process my report cause I sent too many pictures they ask me to sent a picture of just me holding my Id. The only thing they did was take down the photo the fake account uploaded!!! They literally had one job... like don’t you see my ID has the same name of the account ? And the photo uploaded is the same as the profile picture? That makes no sense. I heard you can get an account deleted if you have about 15 people to report it... that didn’t work either... mind you I don’t even have a personal Instagram anymore I deleted it due to this person trying to do me harm... I have no idea what to do. I already tried reporting the issue “somethings not working” to them and after submitting it little 30 seconds after it says I need to tap to re try uploading my report cause it’s not going through... please can someone help me with this... I feel so unsafe ! ### ASSISTANT: Security - Form functionality - negative )))

### Review: title: PLEASE FIX YOUR FILL OUT FORMS ! THEY DONT PROCESS!! I DONT FEEL SAFE, content: I literally don’t know what to do anymore. Someone’s pretending to be me I try filling in the form attached my ID I even tried through the computer and it’s saying they can’t “process my request” I tried other ways to report it to them by reporting a specific photo cause the profile photo they have of me is the same at the photo they uploaded I sent the report EXPLAINING THAT THEIR FORM ISNT WORKING sending the photo so they can see and my photo to confirm that I’m the one in the photo.... they replied saying they can’t process my report cause I sent too many pictures they ask me to sent a picture of just me holding my Id. The only thing they did was take down the photo the fake account uploaded!!! They literally had one job... like don’t you see my ID has the same name of the account ? And the photo uploaded is the same as the profile picture? That makes no sense. I heard you can get an account deleted if you have about 15 people to report it... that didn’t work either... mind you I don’t even have a personal Instagram anymore I deleted it due to this person trying to do me harm... I have no idea what to do. I already tried reporting the issue “somethings not working” to them and after submitting it little 30 seconds after it says I need to tap to re try uploading my report cause it’s not going through... please can someone help me with this... I feel so unsafe ! ### Analysis: categories: Form, Form, Safety, aspects: Functionality, Processing, Feeling, sentiments: Negative, Negative, Negative )))

### Review: title: PLEASE FIX YOUR FILL OUT FORMS ! THEY DONT PROCESS!! I DONT FEEL SAFE, content: I literally don’t know what to do anymore. Someone’s pretending to be me I try filling in the form attached my ID I even tried through the computer and it’s saying they can’t “process my request” I tried other ways to report it to them by reporting a specific photo cause the profile photo they have of me is the same at the photo they uploaded I sent the report EXPLAINING THAT THEIR FORM ISNT WORKING sending the photo so they can see and my photo to confirm that I’m the one in the photo.... they replied saying they can’t process my report cause I sent too many pictures they ask me to sent a picture of just me holding my Id. The only thing they did was take down the photo the fake account uploaded!!! They literally had one job... like don’t you see my ID has the same name of the account ? And the photo uploaded is the same as the profile picture? That makes no sense. I heard you can get an account deleted if you have about 15 people to report it... that didn’t work either... mind you I don’t even have a personal Instagram anymore I deleted it due to this person trying to do me harm... I have no idea what to do. I already tried reporting the issue “somethings not working” to them and after submitting it little 30 seconds after it says I need to tap to re try uploading my report cause it’s not going through... please can someone help me with this... I feel so unsafe ! ### Analysis: categories: (Form, Form, Safety) aspects: (Functionality, Processing, Feeling) sentiments: (Negative, Negative, Negative) )))

It was great and now no one sees my posts

I’ve had instagram since I can honestly remember and I’ve always loved it. But recently I have started an art account and it was going smoothly the first probably 7 months until Instagram updated and now no one sees my posts. I’m not gaining followers because my posts aren’t recommended because IM NOT A BIG ACCOUNT. It honestly irks me to see how my hard work to draw and post almost every day is now basically all for nothing because everything is being handed to the bigger accounts. Smaller accounts are now butted to the side and ignored. There is almost no was of growing. I use hashtags, my story, and I posted regularly— yet my numbers still decreased with the new update. I feel like it is their way of saying “don’t promote? Don’t grow.” Sorry but not everyone is able to pay for that mess. I just wish everything was fair like it used to be. Why do big app developers always ruin something that was going so good? How can anyone else make it when they aren’t given the chances the bigger accounts once were given?, , Please, backtrack and return it to how it used to be. I’ve had many other artists also complain and get discouraged because they feel the same way. It may seem like a problem only social media addicted teens would complain about but when you are trying to get out there and get known so that maybe you can have a career out of it, it’s a kick to the gut.

App, App, App, App

Content Delivery, Fairness, Growth Opportunities, Update

Negative, Negative, Negative, Negative

Features - Growth - Negative, Features - Fairness - Negative

### USER: It was great and now no one sees my posts: I’ve had instagram since I can honestly remember and I’ve always loved it. But recently I have started an art account and it was going smoothly the first probably 7 months until Instagram updated and now no one sees my posts. I’m not gaining followers because my posts aren’t recommended because IM NOT A BIG ACCOUNT. It honestly irks me to see how my hard work to draw and post almost every day is now basically all for nothing because everything is being handed to the bigger accounts. Smaller accounts are now butted to the side and ignored. There is almost no was of growing. I use hashtags, my story, and I posted regularly— yet my numbers still decreased with the new update. I feel like it is their way of saying “don’t promote? Don’t grow.” Sorry but not everyone is able to pay for that mess. I just wish everything was fair like it used to be. Why do big app developers always ruin something that was going so good? How can anyone else make it when they aren’t given the chances the bigger accounts once were given?, , Please, backtrack and return it to how it used to be. I’ve had many other artists also complain and get discouraged because they feel the same way. It may seem like a problem only social media addicted teens would complain about but when you are trying to get out there and get known so that maybe you can have a career out of it, it’s a kick to the gut. ### ASSISTANT: Features - Growth - Negative, Features - Fairness - Negative )))

### Review: title: It was great and now no one sees my posts, content: I’ve had instagram since I can honestly remember and I’ve always loved it. But recently I have started an art account and it was going smoothly the first probably 7 months until Instagram updated and now no one sees my posts. I’m not gaining followers because my posts aren’t recommended because IM NOT A BIG ACCOUNT. It honestly irks me to see how my hard work to draw and post almost every day is now basically all for nothing because everything is being handed to the bigger accounts. Smaller accounts are now butted to the side and ignored. There is almost no was of growing. I use hashtags, my story, and I posted regularly— yet my numbers still decreased with the new update. I feel like it is their way of saying “don’t promote? Don’t grow.” Sorry but not everyone is able to pay for that mess. I just wish everything was fair like it used to be. Why do big app developers always ruin something that was going so good? How can anyone else make it when they aren’t given the chances the bigger accounts once were given?, , Please, backtrack and return it to how it used to be. I’ve had many other artists also complain and get discouraged because they feel the same way. It may seem like a problem only social media addicted teens would complain about but when you are trying to get out there and get known so that maybe you can have a career out of it, it’s a kick to the gut. ### Analysis: categories: App, App, App, App, aspects: Content Delivery, Fairness, Growth Opportunities, Update, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: It was great and now no one sees my posts, content: I’ve had instagram since I can honestly remember and I’ve always loved it. But recently I have started an art account and it was going smoothly the first probably 7 months until Instagram updated and now no one sees my posts. I’m not gaining followers because my posts aren’t recommended because IM NOT A BIG ACCOUNT. It honestly irks me to see how my hard work to draw and post almost every day is now basically all for nothing because everything is being handed to the bigger accounts. Smaller accounts are now butted to the side and ignored. There is almost no was of growing. I use hashtags, my story, and I posted regularly— yet my numbers still decreased with the new update. I feel like it is their way of saying “don’t promote? Don’t grow.” Sorry but not everyone is able to pay for that mess. I just wish everything was fair like it used to be. Why do big app developers always ruin something that was going so good? How can anyone else make it when they aren’t given the chances the bigger accounts once were given?, , Please, backtrack and return it to how it used to be. I’ve had many other artists also complain and get discouraged because they feel the same way. It may seem like a problem only social media addicted teens would complain about but when you are trying to get out there and get known so that maybe you can have a career out of it, it’s a kick to the gut. ### Analysis: categories: (App, App, App, App) aspects: (Content Delivery, Fairness, Growth Opportunities, Update) sentiments: (Negative, Negative, Negative, Negative) )))

Customer service

I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it.

Customer service, Customer service, Customer service, Security, Monetary, Gameplay, Gameplay

Helpfulness, Responsiveness, Resolution, Account Security, Purchase Issues, Clan Interaction, Account Activity

Negative, Negative, Negative, Negative, Negative, Negative, Negative

Customer service - Helpfulness - Negative, Customer service - Responsiveness - Negative, Customer service - Resolution - Negative, Security - Account Security - Negative, Monetary - Purchase Issues - Negative, Gameplay - Clan Interaction - Negative, Gameplay - Account Activity - Negative

### USER: Customer service: I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it. ### ASSISTANT: Customer service - Helpfulness - Negative, Customer service - Responsiveness - Negative, Customer service - Resolution - Negative, Security - Account Security - Negative, Monetary - Purchase Issues - Negative, Gameplay - Clan Interaction - Negative, Gameplay - Account Activity - Negative )))

### Review: title: Customer service, content: I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it. ### Analysis: categories: Customer service, Customer service, Customer service, Security, Monetary, Gameplay, Gameplay, aspects: Helpfulness, Responsiveness, Resolution, Account Security, Purchase Issues, Clan Interaction, Account Activity, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Customer service, content: I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it. ### Analysis: categories: (Customer service, Customer service, Customer service, Security, Monetary, Gameplay, Gameplay) aspects: (Helpfulness, Responsiveness, Resolution, Account Security, Purchase Issues, Clan Interaction, Account Activity) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

The indestructible belt

This will be my second 5.11 belt,the first I’ve used from every thing to construction every day to archery elk hunt in New Mexico (carried a Glock 22c 24/7 the whole time I was there) I was on the creek fire 36 days straight and and never had a problem,this time I’m ordering the lighter duty one for wearing with shorts,but I’m sure the 5.11 quality will still be there. I had bought a condor and the buckle broke in about 3 months and it was just a few dollars cheaper,do yourself a favor and just buy the 5.11. You won’t be sorry , Keithstone726

Product, Product, Product

Durability, Quality, Value

Positive, Positive, Negative

Product - Durability - Positive, Product - Quality - Positive, Product - Value - Negative

### USER: The indestructible belt: This will be my second 5.11 belt,the first I’ve used from every thing to construction every day to archery elk hunt in New Mexico (carried a Glock 22c 24/7 the whole time I was there) I was on the creek fire 36 days straight and and never had a problem,this time I’m ordering the lighter duty one for wearing with shorts,but I’m sure the 5.11 quality will still be there. I had bought a condor and the buckle broke in about 3 months and it was just a few dollars cheaper,do yourself a favor and just buy the 5.11. You won’t be sorry , Keithstone726 ### ASSISTANT: Product - Durability - Positive, Product - Quality - Positive, Product - Value - Negative )))

### Review: title: The indestructible belt, content: This will be my second 5.11 belt,the first I’ve used from every thing to construction every day to archery elk hunt in New Mexico (carried a Glock 22c 24/7 the whole time I was there) I was on the creek fire 36 days straight and and never had a problem,this time I’m ordering the lighter duty one for wearing with shorts,but I’m sure the 5.11 quality will still be there. I had bought a condor and the buckle broke in about 3 months and it was just a few dollars cheaper,do yourself a favor and just buy the 5.11. You won’t be sorry , Keithstone726 ### Analysis: categories: Product, Product, Product, aspects: Durability, Quality, Value, sentiments: Positive, Positive, Negative )))

### Review: title: The indestructible belt, content: This will be my second 5.11 belt,the first I’ve used from every thing to construction every day to archery elk hunt in New Mexico (carried a Glock 22c 24/7 the whole time I was there) I was on the creek fire 36 days straight and and never had a problem,this time I’m ordering the lighter duty one for wearing with shorts,but I’m sure the 5.11 quality will still be there. I had bought a condor and the buckle broke in about 3 months and it was just a few dollars cheaper,do yourself a favor and just buy the 5.11. You won’t be sorry , Keithstone726 ### Analysis: categories: (Product, Product, Product) aspects: (Durability, Quality, Value) sentiments: (Positive, Positive, Negative) )))

What happend to the wish list?

I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list.

App Features, App Features

Wish List, Layout

Negative, Negative

App Features - Wish List - Negative, App Features - Layout - Negative

### USER: What happend to the wish list?: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list. ### ASSISTANT: App Features - Wish List - Negative, App Features - Layout - Negative )))

### Review: title: What happend to the wish list?, content: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list. ### Analysis: categories: App Features, App Features, aspects: Wish List, Layout, sentiments: Negative, Negative )))

### Review: title: What happend to the wish list?, content: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list. ### Analysis: categories: (App Features, App Features) aspects: (Wish List, Layout) sentiments: (Negative, Negative) )))

Very Disappointing

This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. , , That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers.

App Features, App Features, Customer Service, App Performance, App Features

Design, Interface, Responsiveness, Speed, Appointment Scheduling

Positive, Positive, Negative, Negative, Negative

App Features - Design - Positive, App Features - Interface - Positive, Customer Service - Responsiveness - Negative, App Performance - Speed - Negative, App Features - Appointment Scheduling - Negative

### USER: Very Disappointing: This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. , , That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers. ### ASSISTANT: App Features - Design - Positive, App Features - Interface - Positive, Customer Service - Responsiveness - Negative, App Performance - Speed - Negative, App Features - Appointment Scheduling - Negative )))

### Review: title: Very Disappointing, content: This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. , , That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers. ### Analysis: categories: App Features, App Features, Customer Service, App Performance, App Features, aspects: Design, Interface, Responsiveness, Speed, Appointment Scheduling, sentiments: Positive, Positive, Negative, Negative, Negative )))

### Review: title: Very Disappointing, content: This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. , , That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers. ### Analysis: categories: (App Features, App Features, Customer Service, App Performance, App Features) aspects: (Design, Interface, Responsiveness, Speed, Appointment Scheduling) sentiments: (Positive, Positive, Negative, Negative, Negative) )))

Update Layouts are Horrible

I’m a longtime Instagram user, I believe I’ve been using the app for 8 years now. I’ve disliked so many of the updates the interface has gone through and simply shrugged it off knowing that things just have to change sometimes. That was until the most recent update I’ve seen across my page., My explorer page and notifications page have been removed from my bottom bar, and replaced with reels and shopping. This might be quite literally the worst UI experience i’ve ever has across any app at all. I spend 90% of my time on Instagram on my explorer, and think that my notifications should be easily accessible. Now they are completely out of the way and I had to spend a bit looking for their new location. Not to mention I am so in the habit of going directly to them via the bar that I keep accidentally finding myself in reels instead. I have never seen something so pointless in my life. Why replace two of the most popular and used features on Instagram with two features I never use. I don’t shop on Instagram, and I won’t be doing so anytime soon. I’d much rather have my useful and easy to access features I use all day rather than be pushed into using Instagram newest less popular features.

Interface, Interface, Features, Features

Notifications, Explorer, Reels, Shopping

negative, negative, negative, negative

UI - Explorer - Negative, UI - Notifications - Negative, Functionality - Reels - Negative, Functionality - Shopping - Negative

### USER: Update Layouts are Horrible: I’m a longtime Instagram user, I believe I’ve been using the app for 8 years now. I’ve disliked so many of the updates the interface has gone through and simply shrugged it off knowing that things just have to change sometimes. That was until the most recent update I’ve seen across my page., My explorer page and notifications page have been removed from my bottom bar, and replaced with reels and shopping. This might be quite literally the worst UI experience i’ve ever has across any app at all. I spend 90% of my time on Instagram on my explorer, and think that my notifications should be easily accessible. Now they are completely out of the way and I had to spend a bit looking for their new location. Not to mention I am so in the habit of going directly to them via the bar that I keep accidentally finding myself in reels instead. I have never seen something so pointless in my life. Why replace two of the most popular and used features on Instagram with two features I never use. I don’t shop on Instagram, and I won’t be doing so anytime soon. I’d much rather have my useful and easy to access features I use all day rather than be pushed into using Instagram newest less popular features. ### ASSISTANT: UI - Explorer - Negative, UI - Notifications - Negative, Functionality - Reels - Negative, Functionality - Shopping - Negative )))

### Review: title: Update Layouts are Horrible, content: I’m a longtime Instagram user, I believe I’ve been using the app for 8 years now. I’ve disliked so many of the updates the interface has gone through and simply shrugged it off knowing that things just have to change sometimes. That was until the most recent update I’ve seen across my page., My explorer page and notifications page have been removed from my bottom bar, and replaced with reels and shopping. This might be quite literally the worst UI experience i’ve ever has across any app at all. I spend 90% of my time on Instagram on my explorer, and think that my notifications should be easily accessible. Now they are completely out of the way and I had to spend a bit looking for their new location. Not to mention I am so in the habit of going directly to them via the bar that I keep accidentally finding myself in reels instead. I have never seen something so pointless in my life. Why replace two of the most popular and used features on Instagram with two features I never use. I don’t shop on Instagram, and I won’t be doing so anytime soon. I’d much rather have my useful and easy to access features I use all day rather than be pushed into using Instagram newest less popular features. ### Analysis: categories: Interface, Interface, Features, Features, aspects: Notifications, Explorer, Reels, Shopping, sentiments: negative, negative, negative, negative )))

### Review: title: Update Layouts are Horrible, content: I’m a longtime Instagram user, I believe I’ve been using the app for 8 years now. I’ve disliked so many of the updates the interface has gone through and simply shrugged it off knowing that things just have to change sometimes. That was until the most recent update I’ve seen across my page., My explorer page and notifications page have been removed from my bottom bar, and replaced with reels and shopping. This might be quite literally the worst UI experience i’ve ever has across any app at all. I spend 90% of my time on Instagram on my explorer, and think that my notifications should be easily accessible. Now they are completely out of the way and I had to spend a bit looking for their new location. Not to mention I am so in the habit of going directly to them via the bar that I keep accidentally finding myself in reels instead. I have never seen something so pointless in my life. Why replace two of the most popular and used features on Instagram with two features I never use. I don’t shop on Instagram, and I won’t be doing so anytime soon. I’d much rather have my useful and easy to access features I use all day rather than be pushed into using Instagram newest less popular features. ### Analysis: categories: (Interface, Interface, Features, Features) aspects: (Notifications, Explorer, Reels, Shopping) sentiments: (negative, negative, negative, negative) )))

Absolutely Amazing!

I’ve been playing this game since like 2014 and I haven’t seen it getting old yet! I’m currently a TH8 and have lost 2 high level accounts and I started back from scratch. Not a problem by me. Most of the time, I absolutely despise micro transactions in every game nowadays, but this is probably the only game that I’m absolutely ok with the micro transactions! It doesn’t give you an unfair advantage against opponents. You’ll end up facing harder opponents as you progress into this game. Clan War League was such an amazing addition into this game. It’s helps out so much getting quest points to boost your account. Supercell has done a great job with this game in the past year. I definitely recommend this game to absolutely everyone! It’s very enjoyable to get better, play with friends, and have fun! This game is gonna continue to get better. This is the only Supercell game that I enjoy. Clash Royale is an unbalanced mess, Boom Beach is fine, Hay Day is good as well, and Brawl Stars gets pretty boring pretty quick. I’ve had this TH8 account for like a month, and have yet to get bored with it.

Gameplay, Gameplay, Gameplay, Gameplay, Gameplay

Microtransactions, Addition of Clan War League, Appeal, Enjoyment, Features

positive, positive, positive, positive, negative

Gameplay - Microtransactions - positive, Gameplay - Addition of Clan War League - positive, Gameplay - Appeal - positive, Gameplay - Enjoyment - positive, Gameplay - Features - negative

### USER: Absolutely Amazing!: I’ve been playing this game since like 2014 and I haven’t seen it getting old yet! I’m currently a TH8 and have lost 2 high level accounts and I started back from scratch. Not a problem by me. Most of the time, I absolutely despise micro transactions in every game nowadays, but this is probably the only game that I’m absolutely ok with the micro transactions! It doesn’t give you an unfair advantage against opponents. You’ll end up facing harder opponents as you progress into this game. Clan War League was such an amazing addition into this game. It’s helps out so much getting quest points to boost your account. Supercell has done a great job with this game in the past year. I definitely recommend this game to absolutely everyone! It’s very enjoyable to get better, play with friends, and have fun! This game is gonna continue to get better. This is the only Supercell game that I enjoy. Clash Royale is an unbalanced mess, Boom Beach is fine, Hay Day is good as well, and Brawl Stars gets pretty boring pretty quick. I’ve had this TH8 account for like a month, and have yet to get bored with it. ### ASSISTANT: Gameplay - Microtransactions - positive, Gameplay - Addition of Clan War League - positive, Gameplay - Appeal - positive, Gameplay - Enjoyment - positive, Gameplay - Features - negative )))

### Review: title: Absolutely Amazing!, content: I’ve been playing this game since like 2014 and I haven’t seen it getting old yet! I’m currently a TH8 and have lost 2 high level accounts and I started back from scratch. Not a problem by me. Most of the time, I absolutely despise micro transactions in every game nowadays, but this is probably the only game that I’m absolutely ok with the micro transactions! It doesn’t give you an unfair advantage against opponents. You’ll end up facing harder opponents as you progress into this game. Clan War League was such an amazing addition into this game. It’s helps out so much getting quest points to boost your account. Supercell has done a great job with this game in the past year. I definitely recommend this game to absolutely everyone! It’s very enjoyable to get better, play with friends, and have fun! This game is gonna continue to get better. This is the only Supercell game that I enjoy. Clash Royale is an unbalanced mess, Boom Beach is fine, Hay Day is good as well, and Brawl Stars gets pretty boring pretty quick. I’ve had this TH8 account for like a month, and have yet to get bored with it. ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, Gameplay, aspects: Microtransactions, Addition of Clan War League, Appeal, Enjoyment, Features, sentiments: positive, positive, positive, positive, negative )))

### Review: title: Absolutely Amazing!, content: I’ve been playing this game since like 2014 and I haven’t seen it getting old yet! I’m currently a TH8 and have lost 2 high level accounts and I started back from scratch. Not a problem by me. Most of the time, I absolutely despise micro transactions in every game nowadays, but this is probably the only game that I’m absolutely ok with the micro transactions! It doesn’t give you an unfair advantage against opponents. You’ll end up facing harder opponents as you progress into this game. Clan War League was such an amazing addition into this game. It’s helps out so much getting quest points to boost your account. Supercell has done a great job with this game in the past year. I definitely recommend this game to absolutely everyone! It’s very enjoyable to get better, play with friends, and have fun! This game is gonna continue to get better. This is the only Supercell game that I enjoy. Clash Royale is an unbalanced mess, Boom Beach is fine, Hay Day is good as well, and Brawl Stars gets pretty boring pretty quick. I’ve had this TH8 account for like a month, and have yet to get bored with it. ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, Gameplay) aspects: (Microtransactions, Addition of Clan War League, Appeal, Enjoyment, Features) sentiments: (positive, positive, positive, positive, negative) )))

Teladoc doesn’t listen to their patients

Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today.

Communication, Service

Doctor's attitude, Treatment provided

negative, negative

Communication - Doctor's attitude - negative, Service - Treatment provided - negative

### USER: Teladoc doesn’t listen to their patients: Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today. ### ASSISTANT: Communication - Doctor's attitude - negative, Service - Treatment provided - negative )))

### Review: title: Teladoc doesn’t listen to their patients, content: Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today. ### Analysis: categories: Communication, Service, aspects: Doctor's attitude, Treatment provided, sentiments: negative, negative )))

### Review: title: Teladoc doesn’t listen to their patients, content: Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today. ### Analysis: categories: (Communication, Service) aspects: (Doctor's attitude, Treatment provided) sentiments: (negative, negative) )))

I give them 4 stars for their body of work over the years BUT…

I’ve been a prime member for a very long time. I’m disabled and it’s really helped my shopping. However in the past six months their deliveries have gone down hill. Items that were needed quickly we’re lost in transit. And although they replaced the product or refunded me to fix the problem. But it wasn’t about the $$$. I needed the product quickly. It didn’t come. Their delivery estimates have been off more than ever. Sometimes you don’t get the real delivery estimate until AFTER buying the product. It felt shifty. I cancelled one order because of this misleading practice.

Delivery, Delivery, Delivery

Delivery, Delivery, Delivery estimate

negative, positive, negative

Delivery - Delivery - negative, Delivery - Delivery - positive, Delivery - Delivery estimate - negative

### USER: I give them 4 stars for their body of work over the years BUT…: I’ve been a prime member for a very long time. I’m disabled and it’s really helped my shopping. However in the past six months their deliveries have gone down hill. Items that were needed quickly we’re lost in transit. And although they replaced the product or refunded me to fix the problem. But it wasn’t about the $$$. I needed the product quickly. It didn’t come. Their delivery estimates have been off more than ever. Sometimes you don’t get the real delivery estimate until AFTER buying the product. It felt shifty. I cancelled one order because of this misleading practice. ### ASSISTANT: Delivery - Delivery - negative, Delivery - Delivery - positive, Delivery - Delivery estimate - negative )))

### Review: title: I give them 4 stars for their body of work over the years BUT…, content: I’ve been a prime member for a very long time. I’m disabled and it’s really helped my shopping. However in the past six months their deliveries have gone down hill. Items that were needed quickly we’re lost in transit. And although they replaced the product or refunded me to fix the problem. But it wasn’t about the $$$. I needed the product quickly. It didn’t come. Their delivery estimates have been off more than ever. Sometimes you don’t get the real delivery estimate until AFTER buying the product. It felt shifty. I cancelled one order because of this misleading practice. ### Analysis: categories: Delivery, Delivery, Delivery, aspects: Delivery, Delivery, Delivery estimate, sentiments: negative, positive, negative )))

### Review: title: I give them 4 stars for their body of work over the years BUT…, content: I’ve been a prime member for a very long time. I’m disabled and it’s really helped my shopping. However in the past six months their deliveries have gone down hill. Items that were needed quickly we’re lost in transit. And although they replaced the product or refunded me to fix the problem. But it wasn’t about the $$$. I needed the product quickly. It didn’t come. Their delivery estimates have been off more than ever. Sometimes you don’t get the real delivery estimate until AFTER buying the product. It felt shifty. I cancelled one order because of this misleading practice. ### Analysis: categories: (Delivery, Delivery, Delivery) aspects: (Delivery, Delivery, Delivery estimate) sentiments: (negative, positive, negative) )))

Useful but Issues with Verbal Practice

I have been using Babbel to improve my Spanish for my job. For the most part I love this app, but it seems to frequently have issues with my speaking, especially with longer sentences. I can try upwards of twenty times to answer a question where I have to verbally speak and no matter what changes I make in speed, pitch, or cadence, it will still tell me I’m wrong. I know my accent is not the issue, as my spanish speaking husband tells me the accent is fine- and the app will even tell him that he is wrong on the same questions I get wrong. , , Aside from this issue the app is great!

App, App

Verbal Practice, Speaking

Negative, Negative

App - Verbal Practice - Negative, App - Speaking - Negative

### USER: Useful but Issues with Verbal Practice: I have been using Babbel to improve my Spanish for my job. For the most part I love this app, but it seems to frequently have issues with my speaking, especially with longer sentences. I can try upwards of twenty times to answer a question where I have to verbally speak and no matter what changes I make in speed, pitch, or cadence, it will still tell me I’m wrong. I know my accent is not the issue, as my spanish speaking husband tells me the accent is fine- and the app will even tell him that he is wrong on the same questions I get wrong. , , Aside from this issue the app is great! ### ASSISTANT: App - Verbal Practice - Negative, App - Speaking - Negative )))

### Review: title: Useful but Issues with Verbal Practice, content: I have been using Babbel to improve my Spanish for my job. For the most part I love this app, but it seems to frequently have issues with my speaking, especially with longer sentences. I can try upwards of twenty times to answer a question where I have to verbally speak and no matter what changes I make in speed, pitch, or cadence, it will still tell me I’m wrong. I know my accent is not the issue, as my spanish speaking husband tells me the accent is fine- and the app will even tell him that he is wrong on the same questions I get wrong. , , Aside from this issue the app is great! ### Analysis: categories: App, App, aspects: Verbal Practice, Speaking, sentiments: Negative, Negative )))

### Review: title: Useful but Issues with Verbal Practice, content: I have been using Babbel to improve my Spanish for my job. For the most part I love this app, but it seems to frequently have issues with my speaking, especially with longer sentences. I can try upwards of twenty times to answer a question where I have to verbally speak and no matter what changes I make in speed, pitch, or cadence, it will still tell me I’m wrong. I know my accent is not the issue, as my spanish speaking husband tells me the accent is fine- and the app will even tell him that he is wrong on the same questions I get wrong. , , Aside from this issue the app is great! ### Analysis: categories: (App, App) aspects: (Verbal Practice, Speaking) sentiments: (Negative, Negative) )))

Voice Messages Need Help

On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts.

Functionality

Voice messages

Negative

Functionality - Voice messages - Negative

### USER: Voice Messages Need Help: On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts. ### ASSISTANT: Functionality - Voice messages - Negative )))

### Review: title: Voice Messages Need Help, content: On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts. ### Analysis: categories: Functionality, aspects: Voice messages, sentiments: Negative )))

### Review: title: Voice Messages Need Help, content: On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts. ### Analysis: categories: (Functionality) aspects: (Voice messages) sentiments: (Negative) )))

Disables accounts without warning or reason given- no due process

My business account was randomly disabled. I was not given notice or a reason for it being disabled. The account is for my small business and all that I have ever posted on there is food pictures so I can’t imagine what the “reason” for disabling would be. I now have absolutely no way of connecting with my customers. I worked extremely hard to grow my page from nothing- 3,000 followers in 5 months and great content interaction with people from my city. It’s devastating for a small business owner that trusts Instagram as their main platform to interact with clientele. I reached out on a personal account and several small business owners told me that the exact same thing happened to them and Instagram never got back to them about recovering their account so they’ve just had to start over. , I began messaging Instagram 2 days ago and still have not heard back. They don’t have anyone that answers their number provided and no one seems to respond to the many emails I’ve sent. It’s extremely frustrating that my only source if income will be effected by this and I can’t even seem to get an explanation. I would say be careful if you’re trusting this platform with your business.

Social Media Service

Communication

Negative

Business - Customer Service - negative, Business - Connectivity - negative, Business - Platform - negative

### USER: Disables accounts without warning or reason given- no due process: My business account was randomly disabled. I was not given notice or a reason for it being disabled. The account is for my small business and all that I have ever posted on there is food pictures so I can’t imagine what the “reason” for disabling would be. I now have absolutely no way of connecting with my customers. I worked extremely hard to grow my page from nothing- 3,000 followers in 5 months and great content interaction with people from my city. It’s devastating for a small business owner that trusts Instagram as their main platform to interact with clientele. I reached out on a personal account and several small business owners told me that the exact same thing happened to them and Instagram never got back to them about recovering their account so they’ve just had to start over. , I began messaging Instagram 2 days ago and still have not heard back. They don’t have anyone that answers their number provided and no one seems to respond to the many emails I’ve sent. It’s extremely frustrating that my only source if income will be effected by this and I can’t even seem to get an explanation. I would say be careful if you’re trusting this platform with your business. ### ASSISTANT: Business - Customer Service - negative, Business - Connectivity - negative, Business - Platform - negative )))

### Review: title: Disables accounts without warning or reason given- no due process, content: My business account was randomly disabled. I was not given notice or a reason for it being disabled. The account is for my small business and all that I have ever posted on there is food pictures so I can’t imagine what the “reason” for disabling would be. I now have absolutely no way of connecting with my customers. I worked extremely hard to grow my page from nothing- 3,000 followers in 5 months and great content interaction with people from my city. It’s devastating for a small business owner that trusts Instagram as their main platform to interact with clientele. I reached out on a personal account and several small business owners told me that the exact same thing happened to them and Instagram never got back to them about recovering their account so they’ve just had to start over. , I began messaging Instagram 2 days ago and still have not heard back. They don’t have anyone that answers their number provided and no one seems to respond to the many emails I’ve sent. It’s extremely frustrating that my only source if income will be effected by this and I can’t even seem to get an explanation. I would say be careful if you’re trusting this platform with your business. ### Analysis: categories: Social Media Service, aspects: Communication, sentiments: Negative )))

### Review: title: Disables accounts without warning or reason given- no due process, content: My business account was randomly disabled. I was not given notice or a reason for it being disabled. The account is for my small business and all that I have ever posted on there is food pictures so I can’t imagine what the “reason” for disabling would be. I now have absolutely no way of connecting with my customers. I worked extremely hard to grow my page from nothing- 3,000 followers in 5 months and great content interaction with people from my city. It’s devastating for a small business owner that trusts Instagram as their main platform to interact with clientele. I reached out on a personal account and several small business owners told me that the exact same thing happened to them and Instagram never got back to them about recovering their account so they’ve just had to start over. , I began messaging Instagram 2 days ago and still have not heard back. They don’t have anyone that answers their number provided and no one seems to respond to the many emails I’ve sent. It’s extremely frustrating that my only source if income will be effected by this and I can’t even seem to get an explanation. I would say be careful if you’re trusting this platform with your business. ### Analysis: categories: (Social Media Service) aspects: (Communication) sentiments: (Negative) )))

Deliveries

Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬

Delivery

Delivery

negative

Delivery - Delivery - negative

### USER: Deliveries: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### ASSISTANT: Delivery - Delivery - negative )))

### Review: title: Deliveries, content: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### Analysis: categories: Delivery, aspects: Delivery, sentiments: negative )))

### Review: title: Deliveries, content: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### Analysis: categories: (Delivery) aspects: (Delivery) sentiments: (negative) )))

Run like the plague

I can’t speak for others but this is the biggest medical scam ever and it’s completely legal. Any doctor that works for this company should be ashamed of themselves. I called in yesterday complaining of an extremely sore throat, head congestion and low grade fever (with a history of asthma), the “Teladoc” diagnosed me with an upper respiratory infection and called in a prescription. I was amazed at how fast and convenient everything was. I thought to myself “this is too good to be true”. Well it was, too good to be true. I get to the pharmacy and they fill my prescription and to my surprise, the only thing that was called in was a cough suppressant that puts you to sleep. Nothing to prevent further congestion nor to take away the actual cold symptoms. When I called into Teladoc to complain about the mistreatment, they said there was nothing they could do because I signed the disclaimer form that stated I would have to follow up with my pcp. If I knew I would have had to go to my pcp anyways, I would have never wasted my time with this bs. The sad thing is they really don’t care, they are all in it for a check. They take your co pay and also collect money from your insurance. Like I said SCAM!!!

Medical Services, Medical Services, Medical Services, Medical Services

Diagnosis, Prescription, Convenience, Speed

Negative, Negative, Positive, Positive

Medical Services - Diagnosis - Negative, Medical Services - Prescription - Negative, Medical Services - Convenience - Positive, Medical Services - Speed - Positive

### USER: Run like the plague: I can’t speak for others but this is the biggest medical scam ever and it’s completely legal. Any doctor that works for this company should be ashamed of themselves. I called in yesterday complaining of an extremely sore throat, head congestion and low grade fever (with a history of asthma), the “Teladoc” diagnosed me with an upper respiratory infection and called in a prescription. I was amazed at how fast and convenient everything was. I thought to myself “this is too good to be true”. Well it was, too good to be true. I get to the pharmacy and they fill my prescription and to my surprise, the only thing that was called in was a cough suppressant that puts you to sleep. Nothing to prevent further congestion nor to take away the actual cold symptoms. When I called into Teladoc to complain about the mistreatment, they said there was nothing they could do because I signed the disclaimer form that stated I would have to follow up with my pcp. If I knew I would have had to go to my pcp anyways, I would have never wasted my time with this bs. The sad thing is they really don’t care, they are all in it for a check. They take your co pay and also collect money from your insurance. Like I said SCAM!!! ### ASSISTANT: Medical Services - Diagnosis - Negative, Medical Services - Prescription - Negative, Medical Services - Convenience - Positive, Medical Services - Speed - Positive )))

### Review: title: Run like the plague, content: I can’t speak for others but this is the biggest medical scam ever and it’s completely legal. Any doctor that works for this company should be ashamed of themselves. I called in yesterday complaining of an extremely sore throat, head congestion and low grade fever (with a history of asthma), the “Teladoc” diagnosed me with an upper respiratory infection and called in a prescription. I was amazed at how fast and convenient everything was. I thought to myself “this is too good to be true”. Well it was, too good to be true. I get to the pharmacy and they fill my prescription and to my surprise, the only thing that was called in was a cough suppressant that puts you to sleep. Nothing to prevent further congestion nor to take away the actual cold symptoms. When I called into Teladoc to complain about the mistreatment, they said there was nothing they could do because I signed the disclaimer form that stated I would have to follow up with my pcp. If I knew I would have had to go to my pcp anyways, I would have never wasted my time with this bs. The sad thing is they really don’t care, they are all in it for a check. They take your co pay and also collect money from your insurance. Like I said SCAM!!! ### Analysis: categories: Medical Services, Medical Services, Medical Services, Medical Services, aspects: Diagnosis, Prescription, Convenience, Speed, sentiments: Negative, Negative, Positive, Positive )))

### Review: title: Run like the plague, content: I can’t speak for others but this is the biggest medical scam ever and it’s completely legal. Any doctor that works for this company should be ashamed of themselves. I called in yesterday complaining of an extremely sore throat, head congestion and low grade fever (with a history of asthma), the “Teladoc” diagnosed me with an upper respiratory infection and called in a prescription. I was amazed at how fast and convenient everything was. I thought to myself “this is too good to be true”. Well it was, too good to be true. I get to the pharmacy and they fill my prescription and to my surprise, the only thing that was called in was a cough suppressant that puts you to sleep. Nothing to prevent further congestion nor to take away the actual cold symptoms. When I called into Teladoc to complain about the mistreatment, they said there was nothing they could do because I signed the disclaimer form that stated I would have to follow up with my pcp. If I knew I would have had to go to my pcp anyways, I would have never wasted my time with this bs. The sad thing is they really don’t care, they are all in it for a check. They take your co pay and also collect money from your insurance. Like I said SCAM!!! ### Analysis: categories: (Medical Services, Medical Services, Medical Services, Medical Services) aspects: (Diagnosis, Prescription, Convenience, Speed) sentiments: (Negative, Negative, Positive, Positive) )))

Great App and Amazing Customer Service

I bought the subscription for this app about a month ago and was running into an issue with the app. I won’t go into much detail about it, but I was getting ready to end my subscription and was willing to pay more money for something else out of principle. I messaged my frustration to the customer support team a few hours ago and they already got back to me and resolved the issue I was having. Their team moved incredibly fast and made the changes to make me satisfied. I was already enjoying the app before and believe that the app provides excellent learning material, but I’m even happier now knowing that if there is any issue I have, then the customer service team will quickly resolve anything.

Customer Service

Customer Service

positive

Customer Service - Customer Service - positive

### USER: Great App and Amazing Customer Service: I bought the subscription for this app about a month ago and was running into an issue with the app. I won’t go into much detail about it, but I was getting ready to end my subscription and was willing to pay more money for something else out of principle. I messaged my frustration to the customer support team a few hours ago and they already got back to me and resolved the issue I was having. Their team moved incredibly fast and made the changes to make me satisfied. I was already enjoying the app before and believe that the app provides excellent learning material, but I’m even happier now knowing that if there is any issue I have, then the customer service team will quickly resolve anything. ### ASSISTANT: Customer Service - Customer Service - positive )))

### Review: title: Great App and Amazing Customer Service, content: I bought the subscription for this app about a month ago and was running into an issue with the app. I won’t go into much detail about it, but I was getting ready to end my subscription and was willing to pay more money for something else out of principle. I messaged my frustration to the customer support team a few hours ago and they already got back to me and resolved the issue I was having. Their team moved incredibly fast and made the changes to make me satisfied. I was already enjoying the app before and believe that the app provides excellent learning material, but I’m even happier now knowing that if there is any issue I have, then the customer service team will quickly resolve anything. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: positive )))

### Review: title: Great App and Amazing Customer Service, content: I bought the subscription for this app about a month ago and was running into an issue with the app. I won’t go into much detail about it, but I was getting ready to end my subscription and was willing to pay more money for something else out of principle. I messaged my frustration to the customer support team a few hours ago and they already got back to me and resolved the issue I was having. Their team moved incredibly fast and made the changes to make me satisfied. I was already enjoying the app before and believe that the app provides excellent learning material, but I’m even happier now knowing that if there is any issue I have, then the customer service team will quickly resolve anything. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (positive) )))

its not great!

i am trying to find more ways to practice my spanish, aka, other apps other than just duolingo. i heard about babble in an ad and thought it sounded great! i downloaded it the other day and created an account, seems pretty good at the start. my first problem was when i couldnt take a mini test to see how much i already know, so i can take the right lessons. That was fine, i didnt mind it at first. Then i started the lesson, it was pretty normal. although i didnt like how they made you spell, use in a sentence, stuff like that, after every word. the worst part was when they tried to make us PAY to do the next lesson! why should i pay 40 dollars for 3 months of an app i dont even like that much! i could use duo which is much better, free, and just easier to use in general. i do not recommend!

App, App, App, App

Lessons, Features, Price, Value

Negative, Negative, Negative, Negative

App - Lessons - Negative, App - Features - Negative, App - Price - Negative, App - Value - Negative

### USER: its not great!: i am trying to find more ways to practice my spanish, aka, other apps other than just duolingo. i heard about babble in an ad and thought it sounded great! i downloaded it the other day and created an account, seems pretty good at the start. my first problem was when i couldnt take a mini test to see how much i already know, so i can take the right lessons. That was fine, i didnt mind it at first. Then i started the lesson, it was pretty normal. although i didnt like how they made you spell, use in a sentence, stuff like that, after every word. the worst part was when they tried to make us PAY to do the next lesson! why should i pay 40 dollars for 3 months of an app i dont even like that much! i could use duo which is much better, free, and just easier to use in general. i do not recommend! ### ASSISTANT: App - Lessons - Negative, App - Features - Negative, App - Price - Negative, App - Value - Negative )))

### Review: title: its not great!, content: i am trying to find more ways to practice my spanish, aka, other apps other than just duolingo. i heard about babble in an ad and thought it sounded great! i downloaded it the other day and created an account, seems pretty good at the start. my first problem was when i couldnt take a mini test to see how much i already know, so i can take the right lessons. That was fine, i didnt mind it at first. Then i started the lesson, it was pretty normal. although i didnt like how they made you spell, use in a sentence, stuff like that, after every word. the worst part was when they tried to make us PAY to do the next lesson! why should i pay 40 dollars for 3 months of an app i dont even like that much! i could use duo which is much better, free, and just easier to use in general. i do not recommend! ### Analysis: categories: App, App, App, App, aspects: Lessons, Features, Price, Value, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: its not great!, content: i am trying to find more ways to practice my spanish, aka, other apps other than just duolingo. i heard about babble in an ad and thought it sounded great! i downloaded it the other day and created an account, seems pretty good at the start. my first problem was when i couldnt take a mini test to see how much i already know, so i can take the right lessons. That was fine, i didnt mind it at first. Then i started the lesson, it was pretty normal. although i didnt like how they made you spell, use in a sentence, stuff like that, after every word. the worst part was when they tried to make us PAY to do the next lesson! why should i pay 40 dollars for 3 months of an app i dont even like that much! i could use duo which is much better, free, and just easier to use in general. i do not recommend! ### Analysis: categories: (App, App, App, App) aspects: (Lessons, Features, Price, Value) sentiments: (Negative, Negative, Negative, Negative) )))

Scammers on WhstsApp

I was scammed by a man who still texts me through your app. I kept communication open in hopes of one day revealing who he is. Yesterday I used social catfish and found the same photo he used on WhatsApp. He continues to scam women regardless of their own hardships. He has videoed chatted with me and revealed his real self. I have also become aware of an app (new to me) known as grabify whereby an attachment is sent to the individual and when they open it; it is suppose to provide the individuals location. I am not as computer savvy but will continue to try and reveal & try to locate him. Even if he’s never prosecuted I believe the shame amongst his brethren would punish him as deserved. , He refers to scamming as “making a living”! , His conversation indicates that he has scammed thousands of women and men when possible.

Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication

Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming

Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative

Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative

### USER: Scammers on WhstsApp: I was scammed by a man who still texts me through your app. I kept communication open in hopes of one day revealing who he is. Yesterday I used social catfish and found the same photo he used on WhatsApp. He continues to scam women regardless of their own hardships. He has videoed chatted with me and revealed his real self. I have also become aware of an app (new to me) known as grabify whereby an attachment is sent to the individual and when they open it; it is suppose to provide the individuals location. I am not as computer savvy but will continue to try and reveal & try to locate him. Even if he’s never prosecuted I believe the shame amongst his brethren would punish him as deserved. , He refers to scamming as “making a living”! , His conversation indicates that he has scammed thousands of women and men when possible. ### ASSISTANT: Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative )))

### Review: title: Scammers on WhstsApp, content: I was scammed by a man who still texts me through your app. I kept communication open in hopes of one day revealing who he is. Yesterday I used social catfish and found the same photo he used on WhatsApp. He continues to scam women regardless of their own hardships. He has videoed chatted with me and revealed his real self. I have also become aware of an app (new to me) known as grabify whereby an attachment is sent to the individual and when they open it; it is suppose to provide the individuals location. I am not as computer savvy but will continue to try and reveal & try to locate him. Even if he’s never prosecuted I believe the shame amongst his brethren would punish him as deserved. , He refers to scamming as “making a living”! , His conversation indicates that he has scammed thousands of women and men when possible. ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, aspects: Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Scammers on WhstsApp, content: I was scammed by a man who still texts me through your app. I kept communication open in hopes of one day revealing who he is. Yesterday I used social catfish and found the same photo he used on WhatsApp. He continues to scam women regardless of their own hardships. He has videoed chatted with me and revealed his real self. I have also become aware of an app (new to me) known as grabify whereby an attachment is sent to the individual and when they open it; it is suppose to provide the individuals location. I am not as computer savvy but will continue to try and reveal & try to locate him. Even if he’s never prosecuted I believe the shame amongst his brethren would punish him as deserved. , He refers to scamming as “making a living”! , His conversation indicates that he has scammed thousands of women and men when possible. ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication) aspects: (Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Not great

I am immersed in the Spanish language in my community and the app had me learn things I already knew. It is not intuitive. It asked why I was learning Spanish, I stated for work. It didn’t ask what my career was and then spent a whole unit on travel and ordering in restaurants. It is not tailored to your needs. I wanted basic communication with Families I work with and my students. Instead I can order coffee and cake and find a train station. I couldn’t figure out how to cancel it. It is not in the app or charged through Apple. I got charged and then figured it out through multiple steps but they refuse to refund the year long charge I just got., , Update: I have already been in contact with Babbel. They do not refund unwanted renewals. Suggesting they do by saying contact is misleading.

App Experience, App Functionality, App Functionality

Intuitiveness, Tailoring, Cancellation

negative, negative, negative

App Experience - Intuitiveness - negative, App Functionality - Tailoring - negative, App Functionality - Cancellation - negative

### USER: Not great: I am immersed in the Spanish language in my community and the app had me learn things I already knew. It is not intuitive. It asked why I was learning Spanish, I stated for work. It didn’t ask what my career was and then spent a whole unit on travel and ordering in restaurants. It is not tailored to your needs. I wanted basic communication with Families I work with and my students. Instead I can order coffee and cake and find a train station. I couldn’t figure out how to cancel it. It is not in the app or charged through Apple. I got charged and then figured it out through multiple steps but they refuse to refund the year long charge I just got., , Update: I have already been in contact with Babbel. They do not refund unwanted renewals. Suggesting they do by saying contact is misleading. ### ASSISTANT: App Experience - Intuitiveness - negative, App Functionality - Tailoring - negative, App Functionality - Cancellation - negative )))

### Review: title: Not great, content: I am immersed in the Spanish language in my community and the app had me learn things I already knew. It is not intuitive. It asked why I was learning Spanish, I stated for work. It didn’t ask what my career was and then spent a whole unit on travel and ordering in restaurants. It is not tailored to your needs. I wanted basic communication with Families I work with and my students. Instead I can order coffee and cake and find a train station. I couldn’t figure out how to cancel it. It is not in the app or charged through Apple. I got charged and then figured it out through multiple steps but they refuse to refund the year long charge I just got., , Update: I have already been in contact with Babbel. They do not refund unwanted renewals. Suggesting they do by saying contact is misleading. ### Analysis: categories: App Experience, App Functionality, App Functionality, aspects: Intuitiveness, Tailoring, Cancellation, sentiments: negative, negative, negative )))

### Review: title: Not great, content: I am immersed in the Spanish language in my community and the app had me learn things I already knew. It is not intuitive. It asked why I was learning Spanish, I stated for work. It didn’t ask what my career was and then spent a whole unit on travel and ordering in restaurants. It is not tailored to your needs. I wanted basic communication with Families I work with and my students. Instead I can order coffee and cake and find a train station. I couldn’t figure out how to cancel it. It is not in the app or charged through Apple. I got charged and then figured it out through multiple steps but they refuse to refund the year long charge I just got., , Update: I have already been in contact with Babbel. They do not refund unwanted renewals. Suggesting they do by saying contact is misleading. ### Analysis: categories: (App Experience, App Functionality, App Functionality) aspects: (Intuitiveness, Tailoring, Cancellation) sentiments: (negative, negative, negative) )))

Good game but..

Okay let me get this straight, I have been constantly entertained by this game, as I have been playing it about 4 years now. The only problem I have with this game is with the clan wars, if you attack two players and get a star, you get the extra reward based on who you attacked. Well my problem is in the top right corner it will tell you that you have an extra bonus loot number and it will tell you that you will recieve the bonus loot from the two players you attacked, but when you get to collect it you only get one of the bonus extra loot, it really does go a long way if you are trying to upgrade your defenses and build your base to be better, If we could get this fixed I would be super happy about this game, but other than that I would highly recommend this game to patient players, it is really fun upgrading defenses, troops and attacking, it is entertaining to see your base develop over time as you begin upgrading stuff. If we could get this fixed Supercell, I would be Super Happy.:)

Gameplay, Gameplay, Gameplay, Gameplay, gameplay

Clan Wars, Fun, Entertainment, Upgrading, attacking

Negative, Positive, Positive, Positive, Positive

Gameplay - Clan Wars - Negative, Gameplay - Fun - Positive, Gameplay - Entertainment - Positive, Gameplay - Upgrading - Positive, gameplay - attacking - Positive

### USER: Good game but..: Okay let me get this straight, I have been constantly entertained by this game, as I have been playing it about 4 years now. The only problem I have with this game is with the clan wars, if you attack two players and get a star, you get the extra reward based on who you attacked. Well my problem is in the top right corner it will tell you that you have an extra bonus loot number and it will tell you that you will recieve the bonus loot from the two players you attacked, but when you get to collect it you only get one of the bonus extra loot, it really does go a long way if you are trying to upgrade your defenses and build your base to be better, If we could get this fixed I would be super happy about this game, but other than that I would highly recommend this game to patient players, it is really fun upgrading defenses, troops and attacking, it is entertaining to see your base develop over time as you begin upgrading stuff. If we could get this fixed Supercell, I would be Super Happy.:) ### ASSISTANT: Gameplay - Clan Wars - Negative, Gameplay - Fun - Positive, Gameplay - Entertainment - Positive, Gameplay - Upgrading - Positive, gameplay - attacking - Positive )))

### Review: title: Good game but.., content: Okay let me get this straight, I have been constantly entertained by this game, as I have been playing it about 4 years now. The only problem I have with this game is with the clan wars, if you attack two players and get a star, you get the extra reward based on who you attacked. Well my problem is in the top right corner it will tell you that you have an extra bonus loot number and it will tell you that you will recieve the bonus loot from the two players you attacked, but when you get to collect it you only get one of the bonus extra loot, it really does go a long way if you are trying to upgrade your defenses and build your base to be better, If we could get this fixed I would be super happy about this game, but other than that I would highly recommend this game to patient players, it is really fun upgrading defenses, troops and attacking, it is entertaining to see your base develop over time as you begin upgrading stuff. If we could get this fixed Supercell, I would be Super Happy.:) ### Analysis: categories: Gameplay, Gameplay, Gameplay, Gameplay, gameplay, aspects: Clan Wars, Fun, Entertainment, Upgrading, attacking, sentiments: Negative, Positive, Positive, Positive, Positive )))

### Review: title: Good game but.., content: Okay let me get this straight, I have been constantly entertained by this game, as I have been playing it about 4 years now. The only problem I have with this game is with the clan wars, if you attack two players and get a star, you get the extra reward based on who you attacked. Well my problem is in the top right corner it will tell you that you have an extra bonus loot number and it will tell you that you will recieve the bonus loot from the two players you attacked, but when you get to collect it you only get one of the bonus extra loot, it really does go a long way if you are trying to upgrade your defenses and build your base to be better, If we could get this fixed I would be super happy about this game, but other than that I would highly recommend this game to patient players, it is really fun upgrading defenses, troops and attacking, it is entertaining to see your base develop over time as you begin upgrading stuff. If we could get this fixed Supercell, I would be Super Happy.:) ### Analysis: categories: (Gameplay, Gameplay, Gameplay, Gameplay, gameplay) aspects: (Clan Wars, Fun, Entertainment, Upgrading, attacking) sentiments: (Negative, Positive, Positive, Positive, Positive) )))