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Check out the documentation for more information.
Customer Sentiment Analysis Models
AdoreScore Model
- File Name:
adorescore_model.pkl - Purpose: Evaluates the sentiment intensity of customer reviews and assigns an "AdoreScore."
- Algorithm Used: Machine learning-based sentiment classifier.
- Usage: Helps analyze customer satisfaction trends.
Topic Classifier Model
- File Name:
topic_classifier.pkl - Purpose: Categorizes customer reviews into predefined topics.
- Algorithm Used: NLP-based topic classification.
- Usage: Identifies key themes like product quality, delivery service, pricing, etc.
These models are used for customer feedback analysis and business insights.
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