Kaave19/distilbert-customer-support-intent

DistilBERT Customer Support Intent Classifier

Fine-tuned DistilBERT model for 27-class customer support intent detection.

Evaluation Results

Metric	Score
Test Accuracy	0.9981
Test Macro F1	0.9981
Test Weighted F1	0.9981

Usage

from transformers import pipeline

classifier = pipeline(
    "text-classification",
    model="Kaave19/distilbert-customer-support-intent"
)

classifier("I want to cancel my order from yesterday")

## Limitations

This model is intended for customer-support-style messages similar to the Bitext dataset. It predicts one intent per message.