Jack217/customer-support-llama-3.2-3b-lora

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Customer Support Llama 3.2 3B LoRA

This model is a fine-tuned LoRA adapter based on unsloth/Llama-3.2-3B-Instruct, optimized to behave like a trained, professional customer support assistant.

Model Description

• Developed by: [Your Hugging Face Username]
• Model Type: LoRA Adapter (Fine-tuned)
• Base Model: unsloth/Llama-3.2-3B-Instruct
• Language: English

Intended Uses & Limitations

This model is designed to answer customer support queries across various retail e-commerce categories, including:

• Order cancellations and status updates
• Refund policy inquiries
• Changing shipping addresses
• Account deletion requests

Training Dataset

The model was fine-tuned on the bitext/Bitext-customer-support-llm-chatbot-training-dataset, which includes 26,872 real-world customer support instruction-response pairs spanning 27 intents.

Training Configuration

The adapter was trained using the following parameters:

• r (rank): 16
• lora_alpha: 16
• Training Steps: 60
• Learning Rate: 2e-4
• Optimizer: adamw_8bit
• Hardware: Google Colab T4 GPU