Consumer Complaint Classifier

Fine-tuned DistilBERT model that classifies consumer financial complaint narratives into 5 categories: credit_card, credit_reporting, debt_collection, mortgages_and_loans, retail_banking.

Trained on a 56,000-row stratified sample of the CFPB consumer complaints dataset. Achieves Macro F1 = 0.84 on the held-out test set.