Document ID: chunk:federal_register_of_legislation:F2019L01655:clause:1_13:p3
Version: federal_register_of_legislation:F2019L01655
Segment Type: clause
Provision Reference: sch 1 cl 13 (pt 3/3)
Character Range: 29087–30025

reaches 50% and 85% of the included value of an included value pack, must also include the maximum charge information that will apply to the customer's telecommunications product if and when the customer reaches 100% of the included value of the included value pack and the customer continues to use the IMR service that is included in the included value pack in the relevant overseas location.
 (10) A notification under subsection (3) must be sent by way of the customer's preferred method of communication.
 (11) All reasonable steps must be taken by a CSP to supply such information as is reasonably required to enable each other CSP to supply to its customers the spend management tool(s) described in subsections (2) and (3).
 (12) The spend management tool(s) made available by a CSP in accordance with subsections (2) and (3) must be:
 (a) easily accessible to the customer; and
 (b) made available to the customer without charge.