Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_31
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 31
Character Range: 62791–63470

31  Providers Ceasing Operations
 1.    If a provider ceases to provide services under the Service Provider Contract, all client records that are not being transferred to a new provider must be returned to the Department in the format they are held.
 2.    Any results and reports, from systems such as NOAH, Simply Hearing or Fitting Wizard, must be included in a format that is accessible (for example, printed for paper records and PDF for electronic records).
 3.    Providers must not keep a copy of a client record, or part of any client record, except where required under the Service Provider Contract (for example, original claim forms and copies of client receipts).