Document ID: chunk:federal_register_of_legislation:F2023L01334:schedule:1:p2
Version: federal_register_of_legislation:F2023L01334
Segment Type: schedule
Provision Reference: sch 1 (pt 2/3)
Character Range: 28994–32000

benchmark period covered by the report, the following information in relation to each area described in sub-item (2):

        (a) the number of new connection requests that were required to be complied with by the carriage service provider during the benchmark period; and

        (b) of those requests referred to in paragraph (a) that were required to be complied with by the carriage service provider in a guaranteed maximum connection period specified in item 202 of Schedule 1 to the CSG Standard, or in a period arranged under section 12 of the CSG Standard—

           (i)       the number that were complied with in that period;

           (ii)     the number that were not complied with in that period; and

           (iii)   the number that were not complied with in that period, where the carriage service provider's failure to comply was wholly or partly attributable to one or more acts or omissions by another carriage service provider.

           Note: For the avoidance of doubt, a compliance report does not need to include information about requests that were required to be complied with by a carriage service provider in a guaranteed maximum connection period mentioned in subsection 11(2) of the CSG Standard.
    (2) For the purposes of sub-item (1), the areas are:

        (a) the nominated area; and

        (b) each of the following areas within the nominated area:

           (i) urban areas;

           (ii) major rural areas;

           (iii) minor rural areas; and

           (iv) remote areas.

    5 Performance information relating to faults or service difficulties

    (1) A compliance report must include, in respect of the benchmark period covered by the report, the following information in relation to each area described in sub-item (3):

        (a)           the number of faults or service difficulties reported that were required to be rectified by the carriage service provider in the benchmark period; and

        Note: "Fault or service difficulty" does not include an inoperative enhanced call handling feature (see sub-item 5(2) of this Schedule and also subsection 9 (3) of the Benchmarks Instrument).  Reports relating to inoperative enhanced call handling features are also excluded from the record‑keeping rules in Part 2 (see subsection 13(2) of these Rules).  Consequently, a compliance report will not include reports of faults or service difficulties of that kind.

        (b)           of those requests referred to in paragraph (a) that were required to be rectified by the carriage service provider in a guaranteed maximum rectification period, or in a period arranged under section 17 of the CSG Standard—

           (i)       the number that were rectified in that period;

           (ii)     the number that were not rectified in that period; and

           (iii)   the number that were not rectified in that period, where the carriage service provider's failure to rectify was wholly or partly attributable to one or more acts