Document ID: chunk:federal_register_of_legislation:F2023C00256:reg:11a:p2
Version: federal_register_of_legislation:F2023C00256
Segment Type: reg
Provision Reference: reg 11A (pt 2/4)
Character Range: 35651–38426

licensee's website or other electronic system);
in relation to a reportable service (including before it is connected), in each case:
 (d) where the call centre, chat system, message system or licensee's email address is operated by or on behalf of the licensee as a formal channel to provide support or sales assistance in relation to reportable services (however described); and
 (e) whether or not the call centre, chat system, message system or licensee's email address is used for any other purpose of the licensee.
CSG geographic category means:
 (a) urban areas; or
 (b) major rural areas; or
 (c) minor rural areas; or
 (d) remote areas.

An expression used in this definition that is also used in the Telecommunications (Customer Service Guarantee – Retail Performance Benchmarks) Instrument (No. 1) 2011 has the same meaning as in that instrument.
exemption event means a set of circumstances beyond the control of the licensee that is covered by subsection 21(1) of the CSG Standard and to which the licensee is exempt (including provisionally exempt) under section 21 of that standard.
fixed‑line footprint means the areas of Australia where fixed‑line carriage services are supplied, available to be supplied, or proposed to be supplied or to be available to be supplied, to premises.
fixed wireless technology platform has the meaning generally accepted within the telecommunications industry.
initial reporting period means the period:
 (a) beginning on 1 January 2019; and
 (b) ending on 31 December 2021.
in‑place connection has the meaning given by item 101 of Schedule 1 to the CSG Standard.
kept, when used in relation to an appointment, means kept for the purposes of section 17 of the CSG Standard.
licensee network means a telecommunications network owned by the licensee, or a telecommunications network over which the licensee is in a position to exercise control. The question of whether the licensee is in a position to exercise control over a telecommunications network is to be determined in the same way as under section 577Q of the Act.
local access technology means any of the following:
 (a) a licensee network, with the use of an optical‑fibre line to premises;
 (b) a licensee network, with the use of a line to premises (other than an optical‑fibre line), but not with the use of high capacity radio concentrators;
 (c) a licensee network, with the use of high capacity radio concentrators;
 (d) a licensee network, with the use of a fixed wireless technology platform, but not with the use of high capacity radio concentrators;
 (e) a licensee network, with the use of a satellite;
 (f) the national broadband network, with the use of a fixed wireless technology platform;
 (g) the national broadband network, with the use of a satellite;