Document ID: chunk:federal_register_of_legislation:F2021C00201:clause:1_37b
Version: federal_register_of_legislation:F2021C00201
Segment Type: clause
Provision Reference: sch 1 cl 37B
Character Range: 59569–61016

37B  Supplier may request an independent review of Code Arbiter's process
 (1) If:
 (a) a supplier has directed a complaint (the original complaint) relating to a matter to a Code Arbiter; and
 (b) the supplier is dissatisfied with the steps taken by the Code Arbiter under clause 35;
the supplier may request the Independent Reviewer to review the Code Arbiter's process in dealing with the complaint. The request must be in writing.
 (2) A request under subclause (1) (an independent review request) must also include the following:
 (a) the supplier's identification details, including business or trading name;
 (b) contact details for the supplier, or the person dealing with the independent review request on behalf of the supplier, including the name, title and telephone number of that person;
 (c) details of the process giving rise to the independent review request, including any documents or other information that would assist the Independent Reviewer to review the Code Arbiter's process.

Confidentiality requirements
 (3) The Independent Reviewer must not disclose to the retailer or wholesaler the identity of a supplier who has made an independent review request, except with the express consent of the supplier.
 (4) The Independent Reviewer must observe any confidentiality requirements relating to information disclosed or obtained in the course of considering independent review requests and conducting independent reviews.