Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:7:p4
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 7 (pt 4/22)
Character Range: 18120–20798

service provider to supply the service.

12 Arrangements about connection periods
 (1) Arrangements to connect a customer of a carriage service provider to a specified service may provide for connection in a period that is shorter than the guaranteed maximum connection period.
 (2) Arrangements to connect a customer of a carriage service provider to a specified service may provide for connection in a period that is longer than the guaranteed maximum connection period:
 (a) if the customer wants the connection to be made on a day after the end of that period; or
 (b) if:
 (i) the carriage service provider makes an offer to the customer, and to a significant number of its other customers, to connect the service after the end of the relevant guaranteed maximum connection period; and
 (ii) the customer accepts the offer; and
 (iii) the customer would obtain a significant service benefit as a result of accepting the offer.
Example of a significant customer service benefit
A substantially cheaper price than would be charged to the customer for connecting the service in the guaranteed maximum connection period.
 (3) Before, or at the same time as, arrangements to which paragraph (2)(b) apply are made, the carriage service provider must inform the customer to the effect that:
 (a) as a result of the arrangements, the connection will be made after the end of the guaranteed maximum connection period; and
 (b) otherwise, the protection and rights under Part 5 of the Act apply in relation to supply of the service to the customer by the provider.

Division 3 Rectification of faults or service difficulties

13 Application of Division 3
  This Division does not apply to a fault or service difficulty in relation to a CSG service in respect of:
 (a) call barring; or
 (b) a limitation on the making of external calls;
if the service was supplied to a customer of a carriage service provider with that feature because of the credit standing of the customer.

14 Guaranteed maximum rectification periods
 (1) This section applies to a site at which a specified service is supplied by a carriage service provider to a customer of the carriage service provider.
 (2) If the site is in an urban centre with a population equal to or greater than 10 000 people, the guaranteed maximum rectification period ends at the end of the first full business day after the carriage service provider receives the report of a fault or service difficulty made by the customer.
 (3) Subject to sections 15 and 17, if the site is:
 (a) an urban centre with a population less than 10 000 people; or
 (b) a locality or other recognised community grouping with a population greater than 200