Document ID: chunk:federal_register_of_legislation:F2022L00548:reg:16:p1
Version: federal_register_of_legislation:F2022L00548
Segment Type: reg
Provision Reference: reg 16 (pt 1/2)
Character Range: 44080–47122

16  Requirement to keep records

        A carriage service provider must:

        (a) keep records that are sufficient to demonstrate its compliance with the requirements in Parts 2, 3, 4 and 5 of this determination; and

        (b) retain the records required to be kept by paragraph (a), subsection 11(3) and subsection 12(3) for a minimum of one year.
            Schedule 1 – Identity authentication process using category A and category B documents

        (Paragraph 9(3)(e) and paragraph 10(2)(a))

        (1) This Schedule sets out the identity authentication process which a carriage service provider must use to authenticate the identity of a customer, or a customer's authorised representative, for the purposes of paragraph 9(3)(e) or paragraph 10(2)(a).

        (2) Category A documents are those mentioned in Table 1 and category B documents are those mentioned in Table 2.

        (3) For paragraph 9(3)(e), and subject to clause (7), a carriage service provider may authenticate that the requesting person is the customer, or is the customer's authorised representative, for a telecommunications service by sighting 1 category A document identifying the customer, or the customer's authorised representative, and which includes a photo of the requesting person.

        (4) For clause (3) the carriage service provider must undertake a visual comparison of the requesting person's face against the photo on the category A document either in person or by live audio-visual link.

        (5) For paragraph 10(2)(a), and subject to clause (7), a carriage service provider may authenticate that the requesting person is the customer, or is the customer's authorised representative, for a telecommunications service by sighting:
           (a) 2 category A documents identifying the customer, or the customer's authorised representative; or
           (b) 1 category A document and 2 category B documents, identifying the customer, or the customer's authorised representative.

        (6) For clause (5), the same type of document may not be used twice in an identity authentication process.

        (7) For the purposes of the identity authentication process described in clauses (3) and (5):
           (a) if a document (other than an Australian passport) shown to a carriage service provider includes an expiry date, the carriage service provider must be satisfied that the document has not expired;

           (b) if a category A document is a foreign military ID card, the customer must show the document to the carriage service provider in an access-controlled defence site;

           (c) if a document shown to a carriage service provider is dated but does not expire, the provider must be reasonably satisfied that the document is recent and accurate;

           (d) the name in the category A document or category B document must (subject to paragraph (e)) match the name of the customer, or the customer's authorised representative; and

           (e) if the name in the category A document or category B