Document ID: chunk:federal_register_of_legislation:C2024C00563:section:23
Version: federal_register_of_legislation:C2024C00563
Segment Type: section
Provision Reference: s 23
Character Range: 24288–26732

23  Annual report
  The annual report prepared by the Department and given to the Minister under section 46 of the Public Governance, Performance and Accountability Act 2013 for a period must include:
 (a) the number and title of reports tabled by the Minister under section 56 or published by the Minister under section 40A during the period; and
 (b) the kinds of national strategies in relation to legislation, policies and practices that affect, or may affect, small businesses or family enterprises developed during the period; and
 (c) the number and subject matter of inquiries to which the Ombudsman has made submissions, recommendations or other contributions during the period; and
 (d) the number of proposals in relation to relevant legislation, policies and practices that the Ombudsman has reviewed during the period; and
 (e) the kinds of action taken to promote best practice during the period; and
 (f) the number of visits to the Ombudsman's website during the period; and
 (g) the number of requests for assistance made to the Ombudsman; and
 (h) the number of requests for assistance that resulted in one of the following for the period, broken down for each of the following:
 (i) a formal request for assistance;
 (ii) a recommendation by the Ombudsman that parties to a dispute take part in an alternative dispute resolution process;
 (iia) assistance being given under section 74B (assistance in relation to a no adverse costs order in proceedings to recover the amount of any loss or damage as a result of contraventions of the Competition and Consumer Act 2010);
 (iii) the resolution of a dispute;
 (iv) the resolution of a dispute through an alternative dispute resolution process recommended by the Ombudsman; and
 (i) the number and kind of requests for assistance transferred to other agencies of the Commonwealth during the period; and
 (j) the number and kind of requests for assistance transferred to agencies of the States and Territories during the period; and
 (k) the number and kind of requests for assistance that the Ombudsman resolved co‑operatively with other agencies of the Commonwealth, the States and the Territories during the period; and
 (l) the number and kind of requests for assistance in relation to which the Ombudsman recommended an alternative dispute resolution process.

Division 2—Appointment and terms and conditions of the Australian Small Business and Family Enterprise Ombudsman