Document ID: chunk:federal_register_of_legislation:F2023C00256:reg:11c:p1
Version: federal_register_of_legislation:F2023C00256
Segment Type: reg
Provision Reference: reg 11C (pt 1/2)
Character Range: 42848–45643

11C  Public reporting on certain CSG services in relevant ESAs
 (1) The licensee must, within 28 days of the end of each quarter that begins immediately after the end of the initial reporting period, or a longer period after the quarter, approved, in writing by an authorised officer; or if there is no authorised officer—the Secretary, publish a report on its website for each relevant ESA containing the following information:
 (a) the name of the relevant ESA;
 (b) the number of reportable services supplied in the relevant ESA during the  quarter;
 (c) the number of addresses of premises to which services mentioned in paragraph (b) were supplied during the quarter;
 (d) the average percentage of time during the quarter for which services mentioned in paragraph (b) were not affected by a fault or service difficulty;
 (e) the number of reportable services supplied in the relevant ESA where:
 (i) the service was connected during the quarter; and
 (ii) there was an in‑place connection at the premises before the service was connected;
 (f) the percentage of services mentioned in paragraph (e) that were connected within the timeframe (if any) required by the CSG Standard;
 (g) the number of reportable services supplied in the relevant ESA where:
 (i) the service was connected during the quarter; and
 (ii) there was not an in‑place connection at the premises before the service was connected;
 (h) the percentage of services mentioned in paragraph (g) that were connected within the timeframe (if any) required by the CSG Standard;
 (i) the number of faults and service difficulties that affected, at any time during the quarter, any reportable services supplied in the relevant ESA;
 (j) the number of faults or service difficulties mentioned in paragraph (i) divided by the number of reportable services supplied in the relevant ESA during the quarter;
 (k) the number of faults and service difficulties mentioned in paragraph (i) that were rectified during the quarter;
 (l) the percentage of faults and service difficulties mentioned in paragraph (i) that were rectified within the timeframe (if any) required by the CSG Standard;
 (m) the number of appointments in relation to reportable services supplied, or proposed to be supplied, in the relevant ESA during the quarter, where the appointment:
 (i) was scheduled to take place during the quarter; and
 (ii) was not cancelled or rescheduled in accordance with Division 4 of Part 2 of the CSG Standard;
 (n) the percentage of appointments mentioned in paragraph (m) that were kept by the licensee;
 (o) the number of complaints made in relation to reportable services supplied, or proposed to be supplied, in the relevant ESA during the quarter.
Note: See the definition of kept in subsection 11A(1).
 (2) The licensee must,