Document ID: chunk:federal_register_of_legislation:F2024C01057:reg:25
Version: federal_register_of_legislation:F2024C01057
Segment Type: reg
Provision Reference: reg 25
Character Range: 20258–21538

25  Obligation to provide information to potential voucher‑holders and voucher‑holders

Potential voucher‑holders
 (1) If a person asks a contracted service provider about any hearing services, including devices (in person or online), the contracted service provider must:
 (a) inform the person of hearing services available under the voucher system, and other programs and services that may be available to them outside the voucher system, as published on the program website; and
 (b) if the person consents, assist the person to check their eligibility or their current voucher status, and if required apply for a voucher.
 (2) If the person is eligible, the contracted service provider must give the person:
 (a) details of the services that may be available to the person free of charge under the voucher system; and
 (b) any other information required by the guidance issued by the Hearing Services Program that is published on the program website; and
 (c) any other appropriate information about the voucher system.

Voucher‑holders
 (3) A contracted service provider must give the voucher‑holder details of the services that may be available to the voucher‑holder free of charge under the voucher system, and any other appropriate information about the voucher system.