Document ID: chunk:federal_register_of_legislation:F2024C00843:clause:2_5
Version: federal_register_of_legislation:F2024C00843
Segment Type: clause
Provision Reference: sch 2 cl 5
Character Range: 138366–139434

5  Standard 5—organisation's service environment

Consumer outcome
 (1) I feel I belong and I am safe and comfortable in the organisation's service environment.

Organisation statement
 (2) The organisation provides a safe and comfortable service environment that promotes the consumer's independence, function and enjoyment.

Requirements
 (3) The organisation demonstrates the following:
 (a) the service environment is welcoming and easy to understand, and optimises each consumer's sense of belonging, independence, interaction and function;
 (b) the service environment:
 (i) is safe, clean, well maintained and comfortable; and
 (ii) enables consumers to move freely, both indoors and outdoors;
 (c) furniture, fittings and equipment are safe, clean, well maintained and suitable for the consumer.

Meaning of service environment
 (4) An organisation's service environment means the physical environment through which care and services are delivered, but does not include an individual's privately owned or occupied home at which in‑home services are provided.