Document ID: chunk:federal_register_of_legislation:F2020C01085:reg:8:p3
Version: federal_register_of_legislation:F2020C01085
Segment Type: reg
Provision Reference: reg 8 (pt 3/5)
Character Range: 21951–24787

disconnected;

           (b)          the non-price terms for the supply of the legacy service must be substantially similar to the terms that would have applied in relation to the supply of the initial legacy service had that service not been disconnected; and

           (c)          the cost of reconnection to the legacy service cannot be charged to the consumer.

Part 4—Processes and timeframes for the reconnection and supply of legacy services and interim services

  14  Requirements for NBN CSP to advise a consumer and keep records

(1)          Where the requirement to supply a legacy service under subsection 11(1) applies and because of paragraph 12(a), the NBN CSP is responsible for reconnecting, or arranging the reconnection of the legacy service to the consumer, the NBN CSP must advise the consumer of:

           (a)          the applicable timeframes for reconnecting a legacy service referred to in section 15 and 17; and

           (b)          details of the fees and charging arrangements that will apply to the NBN CSP's proposed supply of the legacy service to the consumer,

as soon as possible after becoming aware of a matter in paragraph 11(1)(a), (b) or (c), and before obtaining the consumer's consent to the supply of that service.

(2)          Where an NBN CSP proposes to supply the consumer with an interim service, it must advise the consumer:

           (a)          that the NBN CSP is required to supply a legacy service to their premises under subsection 11(1);

           (b)          that they can consent to the supply of an interim service under paragraph 11(2)(c) as a substitute for the supply of a legacy service;

           (c)          of the applicable timeframes for the proposed supply of the interim service set out in section 18; and

           (d)          of the details of the key features and limitations, fees and charging arrangements that will apply to the provider's proposed supply of the interim service to the consumer,

as soon as possible after becoming aware of a matter in paragraph 11(1)(a), (b) or (c), and before obtaining the consumer's consent to the supply of that service.

(3)          For subsection (2), the amount payable by a consumer to an NBN CSP for the supply of an interim service must not exceed the amount that would have applied for supply of the NBN service for the same period had it been operational.

(4)          An NBN CSP may advise the consumer of the matters in subsection (1) and obtain the consumer's consent to the supply of a legacy service before becoming aware of a matter in paragraph 11(1)(a),(b) or (c).

(5)          Where section 11 applies in relation to a consumer, the NBN CSP must keep records that are sufficient to demonstrate its compliance with Parts 3 and 4 of this industry standard with respect to that