Document ID: chunk:federal_register_of_legislation:F2024C00376:front:0:p2
Version: federal_register_of_legislation:F2024C00376
Segment Type: other
Provision Reference: 
Character Range: 2696–5712

to comply with migration law
18 Duty not to undermine the migration law
19 Duty not to give futile immigration assistance
20 Duty to avoid making false or misleading statements etc. to government officials
21 Duty relating to correcting false or misleading statements etc.
Division 3—Duty to maintain skills and knowledge
22 Duty to maintain skills and knowledge
Division 4—Duties relating to practice management
23 Duty to ensure that immigration assistance is given only by registered migration agents
24 Duties relating to work or services performed by persons other than registered migration agents
25 Duties relating to MARN
26 Duties not to make false or misleading statements in promoting business etc.
27 Duty to hold professional indemnity insurance
Division 5—Duties relating to keeping Authority, clients, Department and review authority informed of matters relating to migration agent
28 Duty to notify Authority and clients of material changes in matters shown in Register
29 Duty to notify Authority of changes in circumstances relevant to agent's continued registration
30 Duty to notify clients, Department and review authority if registration suspended
31 Duty to notify clients, Department and review authority if registration expected to lapse
Division 6—Duty to respond to requests from Authority for information or documents
32 Duty to respond to requests from Authority for information or documents
Part 3—The agent‑client relationship
Division 1—General duties
Subdivision A—General duties
33 General duties
34 Duty to inform clients of conflicts of interest
35 Duty of confidentiality
Subdivision B—Preliminary requirements for giving immigration assistance
36 Duty to know clients etc.
37 Duty to arrange access to interpreters
38 Duty to give consumer guide to clients
Subdivision C—Other duties
39 Duty to keep clients informed about progress of immigration matters
40 Duty not to act in a way that causes unnecessary expense or delay
41 Duty not to give false or misleading documents to clients
Division 2—Service agreements
42 Service agreements
43 Service agreements not required for initial consultations
44 Written notice of variations to service agreements
45 Duty to ensure work or services specified in service agreements are completed
Division 3—Fees and disbursements
46 Fees
47 Disbursements
48 Payment of fees and disbursements etc.
49 Invoices and receipts
50 Duty in relation to client's money
51 Duty not to receive amounts from clients before entering into service agreements
52 Refunds
Division 4—Client documents
53 Duty to keep documents securely
54 Duty to return client documents
Division 5—Record keeping
55 Duty to make records of oral communications with clients
56 Duty to maintain client files
Division 6—Ending agent‑client relationship
57 Termination notices
58 Duty to forward correspondence relating to former clients
Part 4—Miscellaneous
59 Legal professional privilege
Part 5—Application and transitional provisions
Division 1—Application of this instrument