Document ID: chunk:federal_register_of_legislation:F2020C01085:reg:8:p1
Version: federal_register_of_legislation:F2020C01085
Segment Type: reg
Provision Reference: reg 8 (pt 1/5)
Character Range: 16517–19539

8  NBN Co must take all reasonable steps to manage migration

       (1)          NBN Co must take all reasonable steps to manage the migration at a premises in a way that minimises disruption to the continuous supply of carriage services to the consumer.

       (2)          Without limiting subsection (1), reasonable steps taken by NBN Co include that it must:

           (a)          not advise an NBN CSP, legacy CSP or legacy network carrier that the migration at the consumer's premises is complete until it has taken all reasonable steps to ensure that successful migration at the premises has occurred; and

           (b)          where the migration at the consumer's premises has been unsuccessful – take all reasonable steps to notify the consumer's NBN CSP that migration to the NBN service has not been successful, within one working day of becoming aware of that fact

              .

Part 3—Circumstances where a legacy service must be supplied

  9  Requirement to reconnect a legacy service only applies to parallel migrations to the NBN

       Under this Part, the requirement to reconnect a consumer's legacy service under section 11 only applies where the migration at the consumer's premises is a parallel migration, and the legacy service at the consumer's premises has been disconnected.

   10  Other conditions that must apply for reconnection of a legacy service to be required

       Under this Part, the requirement to reconnect a consumer's legacy service under section 11 only applies where:

           (a)          the area in which the consumer's premises is located has been declared ready for service by NBN Co; and

           (b)          an NBN CSP has entered into a consumer contract with the consumer for the supply of an NBN service to the premises.

  11  Requirement to supply a legacy service to a consumer's premises

    (1)          A legacy service must be supplied to a consumer's premises where:

           (a)          the migration at the consumer's premises has been unsuccessful, and is unlikely to be successful within three working days of the NBN CSP becoming aware of the unsuccessful migration;

           (b)          the migration at the consumer's premises has been successful, but an operational NBN service has not been supplied to that consumer and cannot be supplied to that consumer within three working days of the NBN CSP becoming aware that the consumer's NBN service is not operational; or

           (c)          the following circumstances exist:

              (i)        the migration at the consumer's premises has not been attempted and is not likely to be attempted within three working days; and

              (ii)      the consumer's legacy service has been disconnected by the legacy CSP in circumstances other than those set out in subsection 7(3),

           unless an exception in subsection (2) applies.

       Exceptions to the requirement to supply a legacy service

       (2)          The requirement to supply a legacy