Document ID: chunk:federal_register_of_legislation:F2024C00566:reg:9:p2
Version: federal_register_of_legislation:F2024C00566
Segment Type: reg
Provision Reference: reg 9 (pt 2/6)
Character Range: 22626–26025

human resource management;
              (f) information management;
              (g) work health and safety;
              (h) emergency and disaster management.
           (4) Where relevant, the risk management system includes measures for the prevention and control of infection and outbreaks.
           (5) Supports and services are provided in a way that is consistent with the risk management system.
           (6) Appropriate insurance is in place, including professional indemnity, public liability and accident insurance.

       13  Quality Management

Outcome: Each participant benefits from a quality management system relevant and proportionate to the size and scale of the provider, which promotes continuous improvement of support delivery.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) A quality management system is maintained that is relevant and proportionate to the size and scale of the provider and the scope and complexity of the supports delivered. The system defines how to meet the requirements of legislation and these standards. The system is reviewed and updated as required to improve support delivery.
           (2) The provider's quality management system has a documented program of internal audits relevant (proportionate) to the size and scale of the provider and the scope and complexity of supports delivered.
           (3) The provider's quality management system supports continuous improvement, using outcomes, risk related data, evidence-informed practice and feedback from participants and workers.

       14  Information Management

Outcome: Management of each participant's information ensures that it is identifiable, accurately recorded, current and confidential. Each participant's information is easily accessible to the participant and appropriately utilised by relevant workers.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) Each participant's consent is obtained to collect, use and retain their information or to disclose their information (including assessments) to other parties, including details of the purpose of collection, use and disclosure. Each participant is informed in what circumstances the information could be disclosed, including that the information could be provided without their consent if required or authorised by law.
           (2) Each participant is informed of how their information is stored and used, and when and how each participant can access or correct their information, and withdraw or amend their prior consent.
           (3) An information management system is maintained that is relevant and proportionate to the size and scale of the organisation and records each participant's information in an accurate and timely manner.
           (4) Documents are stored with appropriate use, access, transfer, storage, security, retrieval, retention, destruction and disposal processes relevant and proportionate to the scope and complexity of supports delivered.

       15  Feedback and Complaints Management

Outcome: Each participant has knowledge of and access to the provider's complaints management and resolution system. Complaints and other feedback made by all parties are welcomed, acknowledged, respected and well-managed.

         To achieve this outcome, the following indicators