Document ID: chunk:federal_register_of_legislation:F2023C00203:clause:1a_11
Version: federal_register_of_legislation:F2023C00203
Segment Type: clause
Provision Reference: sch 1A cl 11
Character Range: 66431–67633

11  Grievance procedure
 (1) The grievance procedure set out in this rule applies to disputes involving a lot owner, manager or occupier or the body corporate.
 (2) The party making the complaint must prepare a written statement in the approved form.
 (3) If there is a grievance committee of the body corporate, it must be notified of the dispute by the complainant.
 (4) If there is no grievance committee, the body corporate must be notified of any dispute by the complainant, regardless of whether the body corporate is an immediate party to the dispute.
 (5) The parties to the dispute must meet and discuss the matter in dispute, along with either the grievance committee or the body corporate, within 14 business days after the dispute comes to the attention of all the parties.
 (6) A party to the dispute may appoint a person to act or appear on his or her behalf at the meeting.
 (7) If the dispute is not resolved, the grievance committee or body corporate must notify each party of his or her right to take further action under Part 14 of the Community Title Act 2015.
 (8) This process is separate from and does not limit any further action under Part 14 of the Community Title Act 2015.