Document ID: chunk:federal_register_of_legislation:F2024L00133:reg:4
Version: federal_register_of_legislation:F2024L00133
Segment Type: reg
Provision Reference: reg 4
Character Range: 2788–3750

4  Application of industry standard

    For the purpose of subsection 125AA(1) of the Telecommunications Act 1997 this industry standard:
(a) applies to participants in the telecommunications industry, being carriage service providers that supply telecommunications products to residential, small business and not-for-profit customers;
(b) deals with the following telecommunications activities of those providers:

           (i) information to be given to customers, and made available to consumers, relating to financial hardship matters; and

           (ii) support to be given by providers to customers who are, or may be, experiencing financial hardship; and

       (c) is drafted to give effect to the objectives set out in subsection 7(1) of the Telecommunications (Financial Hardship Industry Standard) Direction 2023 and address the matters set out in subsection 7(2) of that Direction as they relate to the providers referred to in paragraph (a).