Document ID: chunk:federal_register_of_legislation:F2023C00945:reg:87
Version: federal_register_of_legislation:F2023C00945
Segment Type: reg
Provision Reference: reg 87
Character Range: 56775–57680

87  Processes and procedures for cancellation of enrolment
 (1) An approved course provider's processes and procedures must include processes and procedures for the provider to cancel a student's enrolment in an approved course, or a part of an approved course, after the census day for the course.
 (2) The processes and procedures for cancelling a student's enrolment must:
 (a) require the provider to inform the student concerned of a proposed cancellation; and
 (b) provide the student with at least 28 days to initiate grievance procedures before the cancellation takes final effect; and
 (c) provide for the cancellation to take final effect only after any grievance procedures initiated by the student have been completed; and
 (d) set out the circumstances in which fees for the course, or the part of the course, concerned will, or will not be, refunded.

Subdivision F—Dealing with complaints