Document ID: chunk:federal_register_of_legislation:F2021C00788:reg:6
Version: federal_register_of_legislation:F2021C00788
Segment Type: reg
Provision Reference: reg 6
Character Range: 18641–20934

6  Definitions relating to more than incidental contact
(1) For the purposes of this instrument:
       contact includes physical contact, face‑to‑face contact, oral communication, written communication and electronic communication.
(2) Without limiting what may constitute more than incidental contact, the normal duties of a role are likely to require more than incidental contact with a person with a disability if those duties include:
          (a) physically touching a person with disability; or
          (b) building a rapport with a person with disability as an integral and ordinary part of the performance of those duties; or
Example 1:  The role of a worker involves the delivery of mobility equipment to the homes of people with disability.  As a standard part of that role, he provides training and instructions to the customer about how to use the equipment safely and makes adjustments to the equipment to make it suitable for the customer.  This role is likely to require more than incidental contact.  This is because there is 'contact' with a person with disability, and the ordinary content of that contact (testing the person's needs and preferences with them, talking about and responding to the nature of their disability) means that there is a level openness and trust required on the part of the person with disability which would routinely involve the worker building a level of rapport with them.
Example 2: An accountant works for a business that supplies custom prosthetics to people with a disability, and performs only "back office" duties.  The accountant has coincidental contact with people with disability many work days, when moving through public areas of the business, at which time the accountant nods and says hello to the customers.  The accountant's role does not involve more than incidental contact with people with disability.  This is because the duties of the role do not require the accountant to have more than polite, functional contact with people with disability, or get to know them in any way.
          (c) having contact with multiple people with disability:
                  (i) as part of the direct delivery of a specialist disability support or service; or
                  (ii) in a specialist disability accommodation setting.