Document ID: chunk:federal_register_of_legislation:C2011A00086:clause:2_6
Version: federal_register_of_legislation:C2011A00086
Segment Type: clause
Provision Reference: sch 2 cl 6
Character Range: 17305–19019

6  Subsections 94A‑1(1), (2) and (3)
Repeal the subsections, substitute:

Management and resolution of complaints and concerns
 (1) The Complaints Principles may provide a scheme for the management and resolution of complaints and other concerns about *aged care services through which *aged care is provided by approved providers.
Note: The Complaints Principles are made by the Minister under section 96‑1.
 (2) Without limiting subsection (1), the Complaints Principles may deal with one or more of the following matters:
 (a) how complaints and concerns may be received, managed and resolved;
 (b) different ways of receiving, managing and resolving different types of complaints and concerns, and complaints and concerns in relation to different *aged care services;
 (c) the roles, rights and responsibilities of complainants, approved providers and other participants in the scheme;
 (d) considerations relevant to making decisions under the Complaints Principles;
 (e) procedures for the review of decisions and processes under the Complaints Principles;
 (f) actions that may be taken (including making requirements of an approved provider) to address complaints or concerns.
Note: Part 6.6 also provides for the Complaints Principles to do certain things.

Transitional provisions relating to investigations
 (3) The Complaints Principles may make provision of a transitional or saving nature relating to investigations that:
 (a) related to this Act or the Principles made under section 96‑1; and
 (b) were being dealt with under the Investigation Principles immediately before the commencement of this subsection.
Note: The heading to section 94A‑1 is replaced by the heading "Complaints Principles".