Document ID: chunk:federal_register_of_legislation:F2020L00351:schedule:1:p7
Version: federal_register_of_legislation:F2020L00351
Segment Type: schedule
Provision Reference: sch 1 (pt 7/7)
Character Range: 44632–47445

reference levels (DRLs) for diagnostic procedures for which DRLs have been established in Australia; and
    b)      if DRLs are consistently exceeded, reviewed to determine whether radiation protection has been optimised.

Part 4—Post procedure standards

Standard 4.1   Communicating Results and Reports Standard

The diagnostic imaging practice effectively communicates the results of a requested diagnostic imaging procedure by:

    a)      providing timely, clear and concise written reports which address the information:
       •          requested by the requesting practitioner;
       •          required by the diagnostic imaging service; and
       •          that is necessary for the interpretation of the images;

    b)      taking all reasonable steps to personally advise the requesting practitioner (or another practitioner where necessary) about urgent and unexpected findings; and

    c)      responding to feedback and requests from requesting practitioners about the content or provision of reports and/or advice provided.

Required Evidence

A documented policy for the provision of reports to requesting practitioners and patients. (Standard 1.1)

A sample of de-identified imaging reports, consistent with the practice's documented policy for reporting.

Where relevant, documented quality improvement activities, which describe the actions taken in response to feedback from requesting practitioners.

Standard 4.2    Findings of Self-Determined Services Standard

When the service is a self-determined service, information about the findings of the diagnostic imaging procedure must be documented in a report and retained in the patient record.

Required Evidence

A sample of de-identified records documenting the image findings and that show that it has been retained in the patient records.

Standard 4.3   Consumer and Stakeholder Feedback and Complaints Management Standard

The diagnostic imaging practice must provide opportunities for, and respond to, feedback and complaints from consumers, requestors and all other stakeholders about the provision of a diagnostic imaging service.

Required Evidence

A documented policy for inviting, recording, managing and responding to feedback and complaints which is consistent with the principles of open disclosure and fairness, accessibility, responsiveness, efficiency and integration. (Standard 1.1)

Evidence of publicly accessible information for inviting, managing and responding to feedback and complaints which is consistent with the principles of open disclosure and fairness, accessibility, responsiveness, efficiency and integration.

Evidence of training practice staff in managing and responding to feedback and complaints.

A sample of de-identified feedback and complaints received and records of the actions taken.