Document ID: chunk:federal_register_of_legislation:F2023C00396:reg:36:p8
Version: federal_register_of_legislation:F2023C00396
Segment Type: reg
Provision Reference: reg 36 (pt 8/8)
Character Range: 107058–108852

B.10 Family, Friend, Carer or Nominee
During certification and recertification audits, auditors shall gather information from a sample of family, friends and carers/nominee through either an interview or a survey conducted by the approved quality auditor. The approved quality auditor shall ensure:
        a) With the consent of the participant, family, friends, carers/nominees, and independent advocates (where applicable) are interviewed individually or as a group in accordance with their preference either in person or in a telephone interview, and
        b) Where an approved quality auditor undertakes a survey of family, friend, carers/nominees the survey is posted or emailed to all family, friends, carers/nominees at least two weeks prior to a certification or recertification audit.  If posted, the survey shall include a pre‑paid envelope for the return of the survey. Where return of surveys is low, approved quality auditors shall look for other forms of evidence to ensure that they have confidence in the system.
B.11 Collection of Audit Evidence
Where an approved quality auditor determines that an event poses a serious risk of harm or potential harm to a participant the approved quality auditor is required to determine that the service in question has remedied the situation and the risk of reoccurrence is negligible or to further substantiate the risk and make an appropriate audit finding and agree on an action plan.  If a critical risk is identified the Commission is to be notified in accordance with section 15(5) of this instrument.

B.12 Ratings
For the purpose of stage one, stage two and mid‑term audits the level of compliance with criteria in applicable standards shall be rated as follows:

Rating  Attainment Level                           Interpretation