Document ID: chunk:federal_register_of_legislation:C2025C00095:section:21ax:p2
Version: federal_register_of_legislation:C2025C00095
Segment Type: section
Provision Reference: s 21AX (pt 2/2)
Character Range: 304877–307354

such investigations completed during that period; and
 (d) if the National Student Ombudsman has conducted any investigations under paragraph 21AT(1)(b)—set out:
 (i) the number of such investigations started during that period; and
 (ii) the number of such investigations completed during that period; and
 (e) set out details of recommendations made during that period in reports under section 21AV; and
 (f) if the National Student Ombudsman is aware of any actions taken by higher education providers in response to recommendations made in reports under section 21AV—set out details of such actions taken during that period; and
 (g) if the National Student Ombudsman has referred any complaints made under this Part to a higher education provider for investigation and report under Subdivision C of Division 3 of this Part—set out:
 (i) the number of complaints referred under that Subdivision during that period; and
 (ii) the number of reports provided under that Subdivision to the National Student Ombudsman during that period; and
 (h) if the National Student Ombudsman has tried to settle any complaints made under this Part using an alternative dispute resolution process under Subdivision D of Division 3 of this Part—set out:
 (i) the number of such alternative dispute resolution processes started during that period; and
 (ii) the number, and outcome, of such alternative dispute resolution processes concluded during that period; and
 (i) if the National Student Ombudsman has used a restorative engagement process under Subdivision E of Division 3 of this Part—set out:
 (i) the number of such restorative engagement processes started during that period; and
 (ii) the number of such restorative engagement processes concluded during that period; and
 (j) set out details of any action that the National Student Ombudsman took during the period to promote best practice in handling of complaints by higher education providers; and
 (k) set out details of the National Student Ombudsman's observations (if any) during the period regarding the following:
 (i) any trends in complaints;
 (ii) any broader issues that arise from investigations;
 (iii) any improvements that could be made to the handling of complaints made by higher education students.
 (8) A report under this section on the operations of the National Student Ombudsman during a period may set out any other matter relevant to the operations of the National Student Ombudsman during that period.