Document ID: chunk:federal_register_of_legislation:F2020C00877:reg:4
Version: federal_register_of_legislation:F2020C00877
Segment Type: reg
Provision Reference: reg 4
Character Range: 42395–43880

4     General information                                               The following:
                                                                        (a) the date on which the schedule of charges comes into effect (or will be taken to have come into effect) and a statement that this is the date from which each individual charge applies, unless a different date of application is specified;
                                                                        (b) a statement setting out the following:
                                                                        (i) the process used to determine the infrastructure charges or planning and management charges and how a person may participate in that process;
                                                                        (ii) how a person can make an enquiry or resolve a dispute in relation to regulated water charges;
                                                                        (iii) any generally available discounts, surcharges or hardship policies, if applicable;
                                                                        (iv) how the infrastructure operator has determined or calculated the infrastructure charges it levies to recover charges in accordance with rule 9A, if applicable;
                                                                        (v) any other information that is reasonably necessary or desirable to explain the charges to the customer