Document ID: chunk:federal_register_of_legislation:F2022L00440:clause:1_36
Version: federal_register_of_legislation:F2022L00440
Segment Type: clause
Provision Reference: sch 1 cl 36
Character Range: 73816–75181

36  Responding to request for further information
       (1)   Where a person requests further information from a primary universal service provider regarding a payphone location proposal (for which Division 2 applies) or a payphone removal proposal (for which Division 3 or 4 applies) prior to the intended final decision date, as relevant, the provider must:
         (a)    provide a response to the person's request within 14 days;
         (b)    if the person requests a response in writing – respond in writing to the person within 14 days.
       (2)  In relation to a request for further information regarding a payphone location proposal (for which Division 2 applies), the primary universal service provider's response under subsection (1) must include the following:
         (a)    the reasons for the proposal, including details of the alleged facts upon which the proposal is based and a statement about which criteria under paragraph 20(2)(b) are considered to apply to the proposed payphone location; and
         (b)    to the extent that it is available, and it is reasonable for the primary universal service provider to disclose it, evidence to substantiate the reasons for the proposal.

Part 6—Rules about resolution of complaints regarding the location or removal of payphones

Division 1—Payphone complaint process