Document ID: chunk:federal_register_of_legislation:F2024C00574:reg:28
Version: federal_register_of_legislation:F2024C00574
Segment Type: reg
Provision Reference: reg 28
Character Range: 66236–68573

28  Refunds
 (1) For paragraphs 56(2)(b) and (c) of the Act, and subject to section 28A, an amount specified in subsection (2), (3) or (5) may be refunded to an applicant in the circumstances mentioned in that subsection.

Exceptional circumstances
 (2) The Minister may refund a fee or part of a fee (including a fee for a matter mentioned in item 1, 2 or 3 of the table in subsection 6(3) of the Australian Passports (Application Fees) Determination 2015, if applicable) if the Minister is satisfied that exceptional circumstances exist.

Priority processing fee
 (3) If the applicant has paid the additional fee for a matter mentioned in item 1 or 3 of the table in subsection 6(3) of the Australian Passports (Application Fees) Determination 2015 in relation to an Australian travel document, the Minister may refund the additional fee if:
 (a) the travel document is not issued within 2 business days after the Minister receives all the information requested by the Minister for the purpose of being satisfied of the identity, entitlement or eligibility of the person in order to issue the document; or
 (b) the Minister is satisfied that there are compassionate grounds for the refund of the additional fee.

Fast track fee
 (4) If the applicant has paid the additional fee for a matter mentioned in item 2 of the table in subsection 6(3) of the Australian Passports (Application Fees) Determination 2015 in relation to an Australian travel document, the Minister may refund the additional fee if:
 (a) the travel document is not issued within 5 business days after the Minister receives all the information requested by the Minister for the purpose of being satisfied of the identity, entitlement or eligibility of the person in order to issue the document; or
 (b) the Minister is satisfied that there are compassionate grounds for the refund of the additional fee.

Overseas applications
 (5) The Minister may refund the additional fee for a matter mentioned in item 4 of the table in subsection 6(3) of the Australian Passports (Application Fees) Determination 2015 (overseas applications) if:
 (a) the Minister refunds the fee in relation to an Australian passport in circumstances mentioned in subsection (2) or (3); and
 (b) the applicant also paid the additional fee for the matter in relation to the Australian passport.