Document ID: chunk:federal_register_of_legislation:F2023C00435:front:0:p2
Version: federal_register_of_legislation:F2023C00435
Segment Type: other
Provision Reference: 
Character Range: 2956–5994

Limited ACN 006 027 121;

           (i) Retail Employees Superannuation Pty. Limited ACN 001 987 739;

           (j) AustralianSuper Pty Ltd ACN 006 457 987.

       IDR data dictionary means Section B of the IDR data reporting handbook.

       IDR data reporting handbook means the ASIC IDR data reporting handbook dated 28 April 2023.

       IDR information for a complaint means, for each data element name specified in tables 4 to 6 in the IDR data dictionary, the information that:

           (a) is referred to in the "Description" column of the relevant table; and

           (b) satisfies the requirements contained in the "Permissible values", "Completion requirements" and "Codes" columns of the relevant table.

           Note:  The reportable information for a data element name may be a blank in certain cases: see the IDR data dictionary.

       IDR response has the same meaning as in paragraphs 53 and 54 of Regulatory Guide 271.

       initial reporting period means, in relation to a financial services licensee, the first reporting period for which the licensee was required to give information to ASIC under section 5.

       regulated superannuation fund has the same meaning as in the SIS Act.

       Regulatory Guide 271 means ASIC Regulatory Guide 271 Internal Dispute Resolution as published on 2 September 2021.

       Regulatory Portal means ASIC's web-based Regulatory Portal via which financial firms conduct certain regulatory interactions with ASIC.

       reporting period means a period of 6 months ending on 30 June or 31 December.

       RSA Act means the Retirement Savings Account Act 1997.

       RSA provider has the same meaning as in the RSA Act.
second tranche firm means each financial services licensee that provides financial services covered by its licence to retail clients and that is identified in Schedule 1 to this instrument.

       SIS Act means Superannuation Industry (Supervision) Act 1993.

       Part 2—Internal dispute resolution information to be provided to ASIC

5 Internal dispute resolution information to be provided to ASIC

       (1) Within two months after the end of each reporting period, a financial services licensee must give ASIC the IDR information for each complaint received by the licensee that:

           (a) is required to be covered, or is covered, by the licensee's internal dispute resolution procedure; and

           (b) either:

              (i) was made during the reporting period (current reporting period); or

              (ii) was made after the start of the initial reporting period for the licensee and was not closed for the whole of the current reporting period.

       (2) The licensee must give ASIC the IDR information through ASIC's Regulatory Portal in a CSV (comma separated values) format in accordance with Appendix 1 and Appendix 2 of the IDR data reporting handbook.
(3) If there are no complaints for which the licensee is required to give ASIC IDR information for a reporting period,