Document ID: chunk:federal_register_of_legislation:F2013C00288:reg:5:p5
Version: federal_register_of_legislation:F2013C00288
Segment Type: reg
Provision Reference: reg 5 (pt 5/5)
Character Range: 3118532–3122620

guarantees
Humour                         DO use humour wisely — if used, direct it at yourself                                                                                                                                    DON'T use humour in relation to safety, health or environmental issues
Jargon                         DO define all technical terms and acronyms (e.g. NATA)                                                                                                                                   DON'T use language that may not be understood by your audience
Length of presentation         DO limit presentation to 15 mins to allow for longer question & answer periods                                                                                                           DON'T ramble or fail to plan the time well
Money                          DO refer to the importance you attach to health, safety and environmental issues; your moral obligation to protect public health and the environment outweighs financial considerations  DON'T refer to the amount of money spent as if it proved your concern
Negative allegations           DO refute allegations                                                                                                                                                                    DON'T repeat or refer to them
Negative words and phrases     DO use positive or neutral terms                                                                                                                                                         DON'T minimise or trivialise the risk
Non-verbal messages            DO be sensitive to non-verbal messages you are communicating; make them consistent with what you are saying                                                                              DON'T allow your body language, your position in the room, or your dress to be inconsistent with your message
'Off the record'               DO assume everything you say and do is part of the public record                                                                                                                         DON'T make side comments or 'confidential' remarks
Organisational identity        DO use personal pronouns (i.e. I, we)                                                                                                                                                    DON'T take on the identity of a large organisation
Promises                       DO promise only what you can deliver. Set and follow strict orders                                                                                                                       DON'T make promises you can't keep or fail to follow up
Reliance on words              DO use visuals to emphasise key points                                                                                                                                                   DON'T rely entirely on words
Risk comparisons               DO use comparisons, when asked, to help put risks in perspective                                                                                                                         DON'T compare unrelated risks
Speculations                   DO provide information on what is being done                                                                                                                                             DON'T speculate about worst-case scenarios
Technical details and debates  DO base your remarks on empathy, competence, honesty and dedication                                                                                                                      DON'T provide too much detail or take part in protracted technical debates
Temper                         DO remain calm. Use a question or allegation as a springboard to say something positive                                                                                                  DON'T let your feelings interfere with your ability to communicate positively