Document ID: chunk:federal_register_of_legislation:F2024L00710:reg:27
Version: federal_register_of_legislation:F2024L00710
Segment Type: reg
Provision Reference: reg 27
Character Range: 77438–79200

27  Mechanisms for end-users and account holders to report, and make complaints, to providers
 (1) This section applies to the following:
 (a) a Tier 1 designated internet service;
 (b) a Tier 2 designated internet service;
 (c) an end-user managed hosting service;
 (d) a high impact generative AI DIS;
 (e) a model distribution platform.
 (2) The provider of a service must provide 1 or more tools that enable end-users and account holders of the service in Australia to do the following:
 (a) make a report to the provider, identifying or flagging class 1A material or class 1B material accessible on or through the service;
 (b) make a complaint to the provider about:
 (i) material referred to in paragraph (a); or
 (ii) the provider's non-compliance with this industry standard.

An end-user or account holder who makes a report or complaint under this section is a complainant.
Note 1: For paragraph (a) for a high impact generative AI DIS, material includes material generated (or capable of being generated) by the service.
Note 2: For paragraph (a) for a model distribution platform, material accessible on or through the service includes material generated by models made available on the service.
 (3) The tools required by subsection (2) must:
 (a) be easily accessible on or through the service and easy to use; and
 (b) include or be accompanied by clear instructions on how to use them; and
 (c) enable the complainant to specify the harm associated with the material, or the non-compliance, to which the report or complaint relates.
 (4) The provider must ensure that the identity of a complainant is not accessible, directly or indirectly, by any other end-user or account holder of the service without the express consent of the complainant.