Document ID: chunk:federal_register_of_legislation:F2017L01178:body:0:p7
Version: federal_register_of_legislation:F2017L01178
Segment Type: other
Provision Reference: 
Character Range: 15794–17520

a number from the Do Not Call Register.

           Note 4:  Giving false or misleading information may be an offence under section 137.1 of the Criminal Code.
       11 Removal of ineligible numbers from the Do Not Call Register
 (1) The ACMA must remove, or require the contracted service provider to remove, an entry from the Do Not Call Register if the ACMA is satisfied that:
          (a)     the number associated with that entry is not eligible to be entered on the Do Not Call Register; or
          (b)     the person who applied to register the number associated with that entry was not eligible, under section 15 of the Act, to register the number on the Do Not Call Register.
        (2) Before removing an entry from the Do Not Call Register under subsection (1), the ACMA or the contracted service provider must make reasonable efforts to inform the person identified by the ACMA or the contracted service provider as the relevant account‑holder for the number associated with the entry that the entry is to be removed from the Do Not Call Register.
       12 Handling of complaints when the Do Not Call Register is kept by a contracted service provider
(1) This section applies if the Do Not Call Register is kept by a contracted service provider.
(2)  The contracted service provider must deal with complaints and enquiries about the administration and operation of the Do Not Call Register.
(3)  The contracted service provider must refer to the ACMA any complaints about a breach of:
          (a)     the Act; or
          (b)     any regulations made under the Act; or
          (c)     any code made, or standard registered, under the Telecommunications Act 1997 that relates to the Do Not Call Register.