Document ID: chunk:federal_register_of_legislation:F2024L00133:reg:34
Version: federal_register_of_legislation:F2024L00133
Segment Type: reg
Provision Reference: reg 34
Character Range: 44053–44702

34  Applications for financial hardship assistance

    If:

       (a) a customer applied to a provider for financial hardship assistance before the commencement day; and

       (b) immediately before the commencement day, the application has not been finally dealt with;

    then, on and after the commencement day, the application is taken to be (and must be dealt with as) an application made under the payment assistance policy established by the provider under section 7 of this industry standard.

       Note:  An effect of this section is that the provider is obliged to handle the application in accordance with this industry standard.