Document ID: chunk:federal_register_of_legislation:F2017L01236:schedule:2:p1
Version: federal_register_of_legislation:F2017L01236
Segment Type: schedule
Provision Reference: sch 2 (pt 1/3)
Character Range: 14247–17475

Schedule 2 – CPD provider standards

   1. Delivery of CPD activities – learning and assessment

1.1               A CPD provider must only deliver a CPD activity if the CPD activity complies with the Regulations.
1.2               A CPD provider must only report registered migration agents as having completed a CPD activity if the CPD activity complies with the Regulations.
1.3               A CPD provider must commence delivering CPD activities within six months of approval as a CPD provider.  A CPD provider must not cease to deliver CPD activities for a period of 12 months or more.
Note: A CPD provider may request the Minister in writing to cancel their approval as a CPD provider if they no longer intend to deliver CPD activities.
1.4               The content of a CPD activity must be consistent with the Code of Conduct for registered migration agents at Schedule 2 to the Regulations and the ethical standards expected within the migration advice profession. Material is to be presented in a respectful and professional way.
1.5               A CPD activity must be:
        1. directly related to one or more of the Occupational Competency Standards for migration agents issued by the OMARA and dated September 2016;
        2. of significant intellectual and practical content;
        3. delivered in a professional level of English;
        4. current and accurate; and
        5. designed to improve the knowledge, skills and professionalism of registered migration agent participants in the CPD activity.

1.6               A CPD provider must utilise a suitable physical learning environment for the delivery of face-to-face activities.  Such an environment must:
        1. be quiet without external competing noise; and
        2. provide adequate seating, lighting and ventilation and a comfortable room temperature.

1.7               Where a CPD activity is conducted by distance learning, the CPD provider must have suitable policies and administrative arrangements in relation to support and monitoring of distance learning participants.

  2.     Administration

    2.1  A CPD provider must comply with relevant Commonwealth, State and Territory legislation and regulatory requirements in relation to, but not limited to:
        1. workplace, harassment and anti-discrimination;
        2. privacy;
        3. Australian consumer law;
        4. consumer rights;
        5. occupational health and safety; and
        6. intellectual property.

    2.2 A CPD provider must maintain current contact details with the OMARA.

    2.3    A CPD provider must have suitable policies and administrative arrangements in relation to:
        1. learning and assessment;
        2. evaluation and continuous improvement;
        3. records management, reporting and privacy;
        4. handling complaints; and
        5. handling cancellations and refunds.

    2.4 A CPD provider's policies and administrative arrangements for handling complaints must be fair and reasonable. The policies must be either published on the CPD provider's website or provided to participants at the time of enrolment.

    2.5 A CPD provider's policies and administrative arrangements for handling cancellations and