Document ID: chunk:federal_register_of_legislation:C2024A00139:clause:1_21azf
Version: federal_register_of_legislation:C2024A00139
Segment Type: clause
Provision Reference: sch 1 cl 21AZF
Character Range: 49750–51583

21AZF  Discretion to deal with complaints as National Student Ombudsman or other Ombudsman

Discretion to deal with complaints as National Student Ombudsman
 (1) The person who holds the office of Commonwealth Ombudsman, Overseas Students Ombudsman and VET Student Loans Ombudsman may deal with, or continue to deal with, a complaint made to one of those offices as if the complaint were made to the National Student Ombudsman under this Part if the person considers that it would be more appropriate:
 (a) to deal with the complaint in the person's capacity as the National Student Ombudsman; or
 (b) to continue to deal with the complaint in the person's capacity as the National Student Ombudsman.
Example: A complaint made to the Commonwealth Ombudsman about a prescribed authority that is also a higher education provider could be dealt with by the National Student Ombudsman under this Part.

Discretion to deal with complaints as Commonwealth Ombudsman, Overseas Students Ombudsman or VET Student Loans Ombudsman
 (2) The person who holds the office of National Student Ombudsman may deal with, or continue to deal with, a complaint made to the National Student Ombudsman as if the complaint were made to the Commonwealth Ombudsman, the Overseas Students Ombudsman or the VET Student Loans Ombudsman if the person considers that it would be more appropriate:
 (a) to deal with the complaint in the person's capacity as the holder of that other office; or
 (b) to continue to deal with the complaint in the person's capacity as the holder of that other office.
Example: A complaint made by an overseas student to the National Student Ombudsman about a private registered provider (within the meaning of Part IIC) that is also a higher education provider could be dealt with by the Overseas Students Ombudsman under that Part.