Document ID: chunk:federal_register_of_legislation:F2023L01189:clause:1_9
Version: federal_register_of_legislation:F2023L01189
Segment Type: clause
Provision Reference: sch 1 cl 9
Character Range: 10101–12138

9  Performance benchmarks for rectification period performance standard
      (1) Each of the benchmarks at subsection (2) are minimum benchmarks for the purposes of section 117B of the Act in relation to compliance by carriage service providers with the rectification period performance standard.
      (2) Subject to subsection (3), a qualifying carriage service provider must comply with the rectification period performance standard in respect of at least 90 percent of:
 (a) if the carriage service provider meets the urban area services threshold for a benchmark period—the total number of faults or service difficulties reported by customers located in an urban area that:
 (i) are subject to the rectification period performance standard; and
 (ii) are required to be rectified by the carriage service provider in the benchmark period; and
 (b) if the carriage service provider meets the rural area services threshold for a benchmark period—the total number of faults or service difficulties reported by customers located in a rural area that:
 (i) are subject to the rectification period performance standard; and
 (ii) are required to be rectified by the carriage service provider in the benchmark period; and
 (c) if the carriage service provider meets the remote area services threshold for a benchmark period—the total number of faults or service difficulties reported by customers located in a remote area that:
 (i) are subject to the rectification period performance standard; and
 (ii) are required to be rectified by the carriage service provider in the benchmark period.
      (3)    In assessing compliance with the rectification period performance standard at paragraphs (2)(a) to (c), faults or service difficulties relating to an inoperative enhanced call handling feature on services that include an enhanced call handling feature are to be excluded from calculations required to be undertaken of the total number of faults or service difficulties reported by customers in either an urban, rural or remote area.