Document ID: chunk:federal_register_of_legislation:F2021C00265:reg:24
Version: federal_register_of_legislation:F2021C00265
Segment Type: reg
Provision Reference: reg 24
Character Range: 35890–36721

24  Carriers must provide reasonable assistance

       Where:

           (a)          a carrier is responsible for a network unit; and

           (b)          that network unit is used by a retail carriage service provider to supply a retail carriage service, or to supply a carriage service that is involved (directly or indirectly) in the supply of a retail carriage service;

            the carrier must provide reasonable assistance to:

           (c)          the retail carriage service provider; and

           (d)          any carriage service provider who supplies a carriage service that is involved (directly or indirectly) in the supply of the retail carriage service;

       in managing and resolving any complaints received by the retail carriage service provider in relation to the retail carriage service.