Document ID: chunk:federal_register_of_legislation:F2024L01103:reg:6:p1
Version: federal_register_of_legislation:F2024L01103
Segment Type: reg
Provision Reference: reg 6 (pt 1/3)
Character Range: 2401–5485

6  Content of the Determination
        1.     The Determination be amended to:
          1.     impose clear requirements on providers, in relation to ensuring emergency calls are delivered to the emergency call person for 000 and 112, to:
               1.             wilt controlled facilities in the event they lose connectivity to a core network, to ensure emergency calls can be carried by other networks;
               2.             take all reasonable steps to ensure that, during an outage, the provider's network or controlled facilities do not impede emergency call camp on functionality;
               3.             test that emergency calls originating on their network can be delivered to the emergency call person for 000 and 112, including when using the emergency call camp on functionality; and
               4.             configure networks to carry emergency calls originating on their network to the emergency call person for 000 and 112 regardless of the mobile phone used to initiate the call;
          1.     impose requirements on providers to share real time network information relating to outages with relevant emergency services organisations, the emergency call person for 000 and 112 and other appropriate entities;
          2.     impose requirements on providers to report to the ACMA and the Department the following information, within a specified timeframe after a major outage that affected the delivery of emergency calls to the emergency call person for 000 and 112:
               1.             the cause of the major outage;
               2.             steps taken to resolve the major outage;
               3.             the impact of the major outage on the delivery of emergency calls to the emergency call person for 000 and 112, including an estimate of the number of impacted end-users; and
               4.             a clear and detailed plan, with timeline, detailing steps that will be taken to rectify the issues identified as contributing to the outage and to avoid similar outages in the future;
          1.     include a comprehensive disruption protocol section, relating to actions that must be taken during and after a major outage that affects the delivery of emergency calls to the emergency call person for 000 and 112; and
          2.     include a requirement for providers to submit to the ACMA and other appropriate entities, within a specified timeframe in advance of any proposed changes to their operations or their networks that will impact the delivery of calls to the emergency call person for 000 and 112, a management plan that details the steps the provider will take to minimise any detrimental impacts of those changes on end-users.
        1.     The Determination be amended to give effect to the following objectives:
          1.     carriage service providers be required to identify if the mobile phone of an end-user requesting the supply of carriage services from the provider is able to access the emergency call service using both:
               1.             the provider's own