Document ID: chunk:federal_register_of_legislation:F2021C00265:reg:4
Version: federal_register_of_legislation:F2021C00265
Segment Type: reg
Provision Reference: reg 4
Character Range: 2664–3398

4  Application of industry standard

For the purpose of subsection 125AA(1) of the Act:

           (a)          this industry standard applies to participants in the following sections of the telecommunications industry:

              (i)            carriage service providers; and

              (ii)         carriers responsible for network units that are used in the supply of services by carriage service providers; and

           (b)          the content of this industry standard deals with the handling of consumer complaints about the supply of carriage services by carriage service providers and carriers listed in paragraph (a) in a professional, effective and efficient manner, and reporting about consumer complaints.