Document ID: chunk:federal_register_of_legislation:F2024L00710:reg:30
Version: federal_register_of_legislation:F2024L00710
Segment Type: reg
Provision Reference: reg 30
Character Range: 82068–83064

30  Unresolved complaints about non-compliance to be referred to the Commissioner
 (1) This section applies to the following:
 (a) a Tier 1 designated internet service;
 (b) an end-user managed hosting service;
 (c) a high impact generative AI DIS.
 (2)  If:
 (a) a complainant makes a report or complaint to the provider about the provider's non-compliance with this industry standard; and
 (b) the provider becomes aware that the complainant is dissatisfied with:
 (i) the way in which the report or complaint was dealt with; or
 (ii) the outcome of the report or complaint;
the provider must refer the complaint to the Commissioner.
Note: For paragraph (a), see subparagraph 27(2)(b)(ii).
 (3) The Commissioner may, by written notice to the provider, require the provider to give the Commissioner, within a specified period, specified information or documents that it holds that are relevant to the complaint. The provider must comply with the requirement.

Division 4—Reporting requirements