Document ID: chunk:federal_register_of_legislation:F2024L01438:reg:9:p6
Version: federal_register_of_legislation:F2024L01438
Segment Type: reg
Provision Reference: reg 9 (pt 6/13)
Character Range: 115726–118947

Chapter 6.

4.49  Accessibility requirements
 (1) An accredited entity must:
 (a) provide individuals with a clear and simple description of the entity's accredited services;
 (b) present public-facing information related to accredited services in a clear and simple manner, using plain language that is easy to understand; and
 (c) take reasonable steps to ensure public-facing information related to accredited services is available in multiple accessible formats.
 (2) For the purposes of paragraph 30(2)(a) of the Act, an accredited entity must comply with Level A conformance specified in WCAG Version 2.1 by ensuring public-facing information related to accredited services on its web pages (within the meaning of that term in the WCAG) satisfy the Level A Success Criteria specified in WCAG version 2.1.
 (3) An accredited entity must take reasonable steps to ensure public-facing accredited services and public-facing information related to accredited services satisfy the Level AA Success Criteria as specified in WCAG version 2.1.
Note: At the time these rules were made, located at https://www.w3.org/TR/WCAG21/.
 (4) For the purposes of paragraph 30(2)(b) of the Act, an accredited entity providing public-facing accredited services and public-facing information related to accredited services, when considering the accessibility of those services and information, must have regard to:
 (a) item 3 (Information and the operation of the user interface must be understandable) of the WCAG;
 (b) the 'Optional Components of a Conformance Claim' as specified in the WCAG; and
 (c) the World Wide Web Access: Disability Discrimination Act Advisory Notes published by the Australian Human Rights Commission.
Note 1: At the times these rules were made, located at https://humanrights.gov.au/our-work/disability-rights/world-wide-web-access-disability-discrimination-act-advisory-notes-ver.
Note 2: See also Division 2 (Useability testing) and Division 3 (WCAG testing) of Part 3.3 of Chapter 3, which set out requirements to test compliance with requirements related to accessible and inclusive accredited services.
 (5) For the purposes of paragraph 30(2)(e) of the Act, an accredited entity providing public-facing accredited services must:
 (a) provide assisted digital support to individuals who may experience barriers when creating or using a digital ID; and
 (b) publish details of such support.
Example:  Assisted digital support may include a monitored email address, a monitored chat function, call centre or a telephone support line. Alternative channels may include an in-person shopfront.
 (6) An accredited entity providing public-facing accredited services must have written processes and procedures to:
 (a) allow individuals to seek assistance or otherwise resolve disputes or complaints in relation to the entity's public-facing accredited services;
 (b) obtain and record feedback from individuals about the useability and accessibility of the entity's public-facing accredited services; and
 (c) if appropriate, incorporate such feedback into the design of its DI data environment.

Part 4.5—Biometric information: testing and fraud activities

4.50  Requirements if biometric information is used