Document ID: chunk:federal_register_of_legislation:F2024L00133:reg:8
Version: federal_register_of_legislation:F2024L00133
Segment Type: reg
Provision Reference: reg 8
Character Range: 14611–15701

8  Minimum requirements – accessibility and promotion

    (1) A payment assistance policy must:

           (a) be in writing;

           (b) be clear and use plain language;

           (c) be easy to understand and use;

           (d) be accurate and up to date;

           (e) use a font style and size that is that is clear and easy to read;

           (f) be in a format that is accessible, including to consumers with disabilities, from cultural or linguistically diverse backgrounds or with other special needs;

           (g) be made clearly available to the public on the provider's website and on an app if the provider uses an app:

              (i) via a direct hyperlink from the home page of the website; and

              (ii) in a concise summary form on the same web page or location that the information about how to make an application and payment assistance policy are kept.

       (2) If a provider has an application form, it must make that form available to the public on the same web page or location that the provider's payment assistance policy is kept.