Document ID: chunk:federal_register_of_legislation:F2025L00326:body:0:p32
Version: federal_register_of_legislation:F2025L00326
Segment Type: other
Provision Reference: 
Character Range: 88710–91802

-            apply effective communication and listening skills, including trauma informed approaches to sexual and gender-based harassment
   -            explain options to address concerns and resolve complaints
   -            explain the legal protections and support available to workers
   -            determine when a concern or complaint should be escalated, and
   -            understand the challenges that contact officers might face and how to manage these, including potential impacts on the mental health of contact officers.

6.          Maintain and review
The last step of the risk management process is to maintain control measures and review their effectiveness to ensure they are working as planned.
As the PCBU you must review and modify or replace a control measure if it is not working effectively.
Reviewing control measures should be done regularly and must be done:
   -            when the control measure is not eliminating or minimising the risks so far as is reasonably practicable
   -            before a change at the workplace that is likely to give rise to a new or different health and safety risk that the control measure may not effectively control
   -            if a new hazard or risk is identified
   -            if the results of consultation indicate a review is necessary, or
   -            if a HSR requests a review because they reasonably believe one of the above has occurred and it has not already been adequately reviewed.
Reports and complaints (including informal complaints) from workers may identify new sexual or gender-based harassment risks or risks that have not been controlled so far as is reasonably practicable. This should trigger a review of whether your existing control measures are effective, if your response procedures worked the way they were supposed to and whether new risks have been identified that also need to be managed.
Common review methods include inspecting the workplace, consultation, and analysing reports. You can use the same methods as in the initial hazard identification step to check control measures. You must also consult your workers and their HSRs.
The person reviewing your control measures should have the authority and resources to conduct the review thoroughly and be empowered to recommend changes where necessary. Questions to consider may include:
   -            Are control measures working effectively, without creating new or increased risks?
   -            Have workers reported feeling uncomfortable with other workers, customers, patients, students or clients?
   -            Have all sexual and gender-based harassment risks been identified?
   -            Have risks changed or are they different from what you previously assessed?
   -            Are workers actively involved in the risk management process?
   -            Are workers openly raising health and safety concerns and reporting problems promptly?
   -            Has instruction and training been provided to all relevant workers?
   -            Are there any upcoming changes that are likely to result in