Document ID: chunk:federal_register_of_legislation:F2024L00133:reg:5:p1
Version: federal_register_of_legislation:F2024L00133
Segment Type: reg
Provision Reference: reg 5 (pt 1/4)
Character Range: 3750–6713

5  Definitions

    In this industry standard:

    Act means the Telecommunications Act 1997.
    app means a software application used by customers to access information in connection with a provider's telecommunications products and to communicate with a provider.
    application means an application made by a customer for financial hardship assistance.
    application form means the application form used by a provider for customers to access financial hardship assistance under the provider's payment assistance policy.

    authorised representative means a person who has authority from a consumer to deal with a provider on behalf of that consumer as their authorised agent.

    bill means an invoice from a provider which advises a customer of the total of each billed charge.

    billed charge means a charge that is due for payment by a customer in respect of a telecommunications product supplied by a provider.

    business day means a day that is not a Saturday, Sunday or gazetted public holiday in the location of the provider's principal place of business.

    charge means the amount of money that is charged by a provider under a consumer contract in respect of a telecommunications product supplied by the provider.

    commencement day means the day on which this industry standard commences.

    consumer means:

(a)          an individual who acquires or may acquire a telecommunications product for the primary purpose of personal or domestic use and not for resale;

(b)          a not-for-profit organisation which acquires or may acquire one or more telecommunications products which are not for resale; or

(c)          a business which acquires or may acquire one or more telecommunications products which are not for resale and which, at the time it enters into the consumer contract:

           (i) does not have a genuine and reasonable opportunity to negotiate the terms of the consumer contract; and

           (ii) has or will have an annual spend with the provider which is or is estimated on reasonable grounds by the provider to be, no greater than $40,000.

    A reference to a consumer includes a reference to the consumer's representative.

    consumer contract means an arrangement or agreement between a provider and a consumer for the supply of a telecommunications product to that consumer, including a standard form of agreement formulated by a provider for the purposes of section 479 of the Act.

    credit management action means any action taken by a provider in relation to telecommunications products supplied by a provider to a customer, including a restriction, suspension or disconnection, using a process to:

       (a) manage any credit risks that are relevant to the provider; or

       (b) collect outstanding debts from customers.

    customer means a consumer who has entered into a consumer contract with a provider and includes a current customer of a provider or former customer who