Document ID: chunk:federal_register_of_legislation:F2014L01684:reg:10:p18
Version: federal_register_of_legislation:F2014L01684
Segment Type: reg
Provision Reference: reg 10 (pt 18/32)
Character Range: 78986–82119

Committee when a new application is received by the ACMA from a person who wishes to be appointed as an accredited Registrar in accordance with the provisions of this Deed.

      13. Registrar Coordinating Committee

       13.1 The Registrar agrees that its Chief Executive Officer or person of equivalent authority or his or her authorised representative will participate in and support the Registrar Coordinating Committee and do all things reasonably necessary or convenient to assist the Committee to achieve its objectives.

       13.2 The Registrar agrees to comply with any:
          (a) codes of practice;
          (b) auditing requirements; and
          (c) performance targets;
      developed and agreed to by the Registrar Coordinating Committee.

       13.3 The Registrar acknowledges that the Registrar Coordinating Committee may provide dispute resolution and conciliation and mediation services, and Committee members may assist the Registrar in complaints handling processes under clause 14.

      14. Complaints Handling

       14.1 The Registrar must ensure that while this Deed remains in force, processes are in place under which:
          (a) a person can make an inquiry or complaint about the operation or management of the Registration Services by the Registrar in relation to themselves; and
          (b) an inquiry or complaint under paragraph (a) will be:
             (i) acknowledged as being received within 7 Business Days of receipt;
             (ii) properly considered and resolved by the Registrar within 40 Business Days after it was made; and
             (iii) if not resolved, referred to the Registrar Coordinating Committee or the ACMA for resolution.

       14.2 The processes under clause 14.1 must:
          (a) be clear, transparent and accountable;
          (b) not affect the rights of a complainant to enter into legal proceedings; and
          (c) include a requirement to keep a central record of all written and verbal complaints received.

       14.3 A review of any complaint made under clause 14.1 must be conducted by a member of the Registrar's staff who:
          (a) was not involved in the matter complained of; and
          (b) is suitably qualified to deal with the matters raised by the complainant.

       14.4 In respect of complaints alleging an interference with the privacy of an individual in respect of any services performed under this Deed, the Registrar must comply with clause 17.5.

       14.5 The costs of all actions required under this clause 14 to be taken by the Registrar to resolve the complaint are to be borne by the Registrar.

      15. On‑line Access

       15.1 The Registrar must provide the ACMA with secure on‑line access to the entire Database, including access to tools for searching, filtering and sorting records.

       15.2 The Registrar must provide limited public access to the Database on‑line by electronic means. Such access must include the following details about registered cabling providers:
          (a) name; and
          (b) registration type; and
          (c) registration number;
      and may