Document ID: chunk:federal_register_of_legislation:C2025C00095:section:21ad
Version: federal_register_of_legislation:C2025C00095
Segment Type: section
Provision Reference: s 21AD
Character Range: 283717–285030

21AD  Making a complaint

Who can make a complaint
 (1) A complaint may be made to the National Student Ombudsman against a higher education provider:
 (a) by a higher education student of the provider; or
 (b) on behalf of a higher education student of the provider.

Grounds for complaint
 (2) The complaint may be about any action (other than an excluded action) taken by a higher education provider.
 (3) Each of the following actions taken by a higher education provider is an excluded action:
 (a) any action taken with respect to a person employed by a higher education provider, being action taken in relation to that employment;
 (b) any action taken with respect to the appointment of a person to an office of a higher education provider;
 (c) any action to the extent that the action involves the exercise of academic judgement;
 (d) any action to the extent that the action is taken with respect to:
 (i) a VET course; or
 (ii) a student who is not a higher education student of the provider;
 (e) any other kind of action prescribed by the National Student Ombudsman Rules for the purposes of this paragraph.
 (4) Despite subsection (3), an action is not an excluded action if the action is an action of a kind prescribed by the National Student Ombudsman Rules for the purposes of this subsection.