Document ID: chunk:federal_register_of_legislation:F2023L01723:reg:13
Version: federal_register_of_legislation:F2023L01723
Segment Type: reg
Provision Reference: reg 13
Character Range: 12406–13968

13  Sixth standard—service management
 (1) A person undertaking a regulated activity must have effective and accountable service management and leadership to maximise outcomes for people with disability.
 (2) The following are the indicators (as applicable) that this standard has been met:
 (a) the person ensures that the key personnel and employees of the person are suitably qualified, skilled and supported;
 (b) the person's practices:
 (i) are based on evidence and options that are the least restrictive of the rights and opportunities of people with disability; and
 (ii) comply with legislative, regulatory and contractual requirements;
 (c) the person documents, monitors and effectively uses appropriate management systems, including systems relating to work health and safety, human resource management and financial management;
 (d) the person has monitoring, feedback, learning and reflection processes to support continuous improvement;
 (e) the person has a clearly communicated organisational vision, mission and values which are consistent with contemporary practice;
 (f) the person has systems to strengthen and maintain organisational capabilities to directly support the achievement of the individual goals of, and outcomes for, people with disability;
 (g) the person uses person‑centred approaches, including the active involvement of people with disability and their families, carers and advocates, to review policies, practices, procedures and service provision.

Part 3—Alternative compliance requirements

Division 1—Introduction