Document ID: chunk:federal_register_of_legislation:F2024L00710:reg:29
Version: federal_register_of_legislation:F2024L00710
Segment Type: reg
Provision Reference: reg 29
Character Range: 80995–82068

29  Review of reports and complaints—additional rules for Tier 1 designated internet services
 (1) This section applies to a Tier 1 designated internet service where a complainant makes a report or complaint to the provider about class 1A material or class 1B material accessible on or through the service.
Note: See paragraphs 27(2)(a) and subparagraph 27(2)(b)(ii).
 (2) The provider of a service must:
 (a) ensure that the complainant can, within 1 month after being notified under subsection 28(4), require the provider to conduct a review of the outcome of the investigation into the report or complaint; and
 (b) if the complainant requires such a review—ensure that:
 (i) the outcome is reviewed in accordance with subsection (3); and
 (ii) the complainant is notified promptly of the outcome of the review.
 (3) For a review under subsection (2):
 (a) the review must be conducted by a person other than the person who conducted the investigation into the report or complaint concerned; and
 (b) the provider must take appropriate action to facilitate the review.