Document ID: chunk:federal_register_of_legislation:C2008C00423:clause:1_19x
Version: federal_register_of_legislation:C2008C00423
Segment Type: clause
Provision Reference: sch 1 cl 19X
Character Range: 26480–28674

19X  Annual reports

 (1) The Postal Industry Ombudsman has the same powers and duties under this section as the Ombudsman has under subsections 19(1) to (7B) with respect to the submission of reports relating to:
 (a) his or her operations; and
 (b) the exercise of his or her powers and the performance of his or her functions.

 (2) For the purposes of subsection (1), the powers and duties of the Ombudsman do not include his or her powers and duties with respect to reports relating to the Australian Capital Territory.

 (3) A report relating to the operations of the Postal Industry Ombudsman during a year may be included in a report under section 19 relating to the operations of the Ombudsman during that year.

 (4) A report relating to the operations of the Postal Industry Ombudsman during a year must:
 (a) identify the number of complaints received by the Postal Industry Ombudsman under this Part during that year; and
 (b) if the Postal Industry Ombudsman has investigated action under paragraph 19M(2)(a)—identify:
 (i) the number of such investigations started during that year; and
 (ii) the number of such investigations completed during that year; and
 (c) if the Postal Industry Ombudsman has investigated action under paragraph 19M(2)(b)—identify:
 (i) the number of such investigations started during that year; and
 (ii) the number of such investigations completed during that year; and
 (d) include details of the circumstances and number of occasions where the Postal Industry Ombudsman has made a requirement of a person under section 9 (as that section applies because of sections 19R and 19S) during that year; and
 (e) include details of the circumstances and number of occasions where the holder of the office of Postal Industry Ombudsman has decided under subsection 19N(3) to deal with, or to continue to deal with, a complaint or part of a complaint in his or her capacity as the holder of the office of Commonwealth Ombudsman during that year; and
 (f) include details of recommendations made during that year in reports under section 19V; and
 (g) include statistical information about actions taken during that year as a result of such recommendations.