Document ID: chunk:federal_register_of_legislation:F2024L01447:reg:13
Version: federal_register_of_legislation:F2024L01447
Segment Type: reg
Provision Reference: reg 13
Character Range: 12530–14656

13  Contents of a notification or communication
 (1) A carrier or carriage service provider required to notify or communicate under Subdivision 1.1 or 1.2 must include as much of the following information about the major outage as is available to the carrier or carriage service provider at the time of notifying or communicating:
 (a) the scale or suspected scale of the major outage;
 (b) subject to subsection (3), the cause or likely cause of the major outage;
 (c) the geographic areas impacted or likely to be impacted by the major outage;
 (d) the types of carriage services impacted or likely to be impacted by the major outage;
 (e) the estimated timeframes for updates in relation to the major outage; and
 (f) the estimated timeframe for rectification of the major outage.
 (2) A carriage service provider required to notify or communicate under section 12 must also include in the notification or communication the following details about how end-users can obtain additional information or assistance during the major outage:
 (a) contact information such as an email address, a phone number or social media account details;
 (b) a website or webpage that is accessible to the public; and
 (c) where available – easily accessible contact channels that enable an end-user to contact the carriage service provider using real-time communications or near real-time communications if the end-user requires urgent assistance during the major outage.
             Note: Section 16 provides that a carriage service provider who is required to comply with section 12, must, during a major outage and as far as is reasonably practicable, make available to its end-users one or more contact methods to enable the end-user to seek assistance from the carriage service provider using real-time communications or near real-time communications.
 (3) The carrier or carriage service provider is not required to give information about the cause or likely cause of a major outage if it has reasonable grounds to believe that disclosing this information could compromise its telecommunications network security or national security.