Document ID: chunk:federal_register_of_legislation:C2012C00868:clause:2_101
Version: federal_register_of_legislation:C2012C00868
Segment Type: clause
Provision Reference: sch 2 cl 101
Character Range: 177976–179163

101  Consumer may request an itemised bill

 (1) If a person (the supplier), in trade or commerce, supplies services to a consumer, the consumer may request that the supplier give the consumer an itemised bill that:
 (a) specifies how the price of the services was calculated; and
 (b) includes, if applicable, the number of hours of labour that related to the supply of the services and the hourly rate for that labour; and
 (c) includes, if applicable, a list of the materials used to supply the services and the amount charged for those materials.

 (2) The request under subsection (1) must be made within 30 days after:
 (a) the services are supplied; or
 (b) the consumer receives a bill or account from the supplier for the supply of the services;
whichever occurs later.

 (3) The supplier must give the consumer the itemised bill within 7 days after the request is made.

Note: A pecuniary penalty may be imposed for a contravention of this subsection.

 (4) The supplier must not charge the consumer for the itemised bill.

Note: A pecuniary penalty may be imposed for a contravention of this subsection.

 (5) The supplier must ensure that the itemised bill is transparent.