Document ID: chunk:federal_register_of_legislation:C2024A00104:section:361:p2
Version: federal_register_of_legislation:C2024A00104
Segment Type: section
Provision Reference: s 361 (pt 2/2)
Character Range: 583534–584148

for dealing with complaints made, or feedback provided, to the Complaints Commissioner:
 (i) are person‑centred, simple to access and easy to use; and
 (ii) are able to resolve complaints in a timely way; and
 (iii) promote use of restorative practices where appropriate;
 (b) processes for dealing with complaints made, or feedback provided, to the Complaints Commissioner are most effective when the processes are:
 (i) supported by clear guidelines; and
 (ii) transparent about the effectiveness of those processes; and
 (iii) subject to robust quality assurance and review processes.

Division 4—Administration