Document ID: chunk:federal_register_of_legislation:F2023C00256:reg:11a:p3
Version: federal_register_of_legislation:F2023C00256
Segment Type: reg
Provision Reference: reg 11A (pt 3/4)
Character Range: 38178–40953

of high capacity radio concentrators;
 (e) a licensee network, with the use of a satellite;
 (f) the national broadband network, with the use of a fixed wireless technology platform;
 (g) the national broadband network, with the use of a satellite;
 (h) another network, with the use of an optical‑fibre line to premises;
 (i) another network, with the use of a line to premises (other than an optical‑fibre line);
 (j) another network, with the use of a fixed wireless technology platform; or
 (k) another network, with the use of a satellite.
mass outage event means an exemption event covered by paragraph 21(2)(b) or (c) of the CSG Standard.
missed, when used in relation to an appointment, means missed for the purposes of section 17 of the CSG Standard.
national broadband network has the same meaning as in the National Broadband Network Companies Act 2011.
relevant ESA means an ESA other than an ESA where all of the premises served by the ESA are within the fixed‑line footprint of the national broadband network.
relevant exemption means a provision of Part 3 of the CSG Standard (other than section 18 of that standard) under which the licensee is exempt (including provisionally exempt) from compliance with a performance standard in Part 2 of that standard.
reportable service means a CSG service (other than a fixed‑line carriage service supplied using the national broadband network) that is supplied, or has been requested to be supplied, within a relevant ESA.
required information: see subsections 11D(2) and 11E(2).
substantively engaged with: a contact in relation to a reportable service is substantively engaged with by the licensee when an individual operator first engages with the customer or proposed customer in relation to the substantive issue raised as part of the contact.
Note: A contact is not substantively engaged with by an operator merely because the operator has acknowledged the contact, such as by a reply email acknowledging receipt of the contact indicating an expected response timeframe, or by telling a caller that they will be placed on hold.
unique exemption event identifier, when used in relation to an exemption event, means:
 (a) if the event is a mass outage event—the unique numeric or alphanumeric identifier displayed, for the purposes of subsection 25(3) of the CSG Standard, in the notice published in relation to the event under subsection 25(1) of that standard; or
 (b) in any other case—a unique numeric or alphanumeric identifier for the event used by the licensee.
unique service identifier, when used in relation to a reportable service, means:
 (a) if there is a telephone number for the service (including before it is connected)—the number; or
 (b) if there is not a telephone number for the service—another