Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_76:p2
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 76 (pt 2/3)
Character Range: 143702–146741

be covered by the provider or paid by the client.
     17.    Before providing a replacement device providers must ensure the client has supplied a correctly completed Statutory Declaration (Commonwealth Attorney-General). The Statutory Declaration must:
              1.    be made either by the client or the client's representative.
              2.    be witnessed as required by the Attorney-General's Department (refer Attorney-General's Department website); and:
                     1.          state which device was lost (left, right, both or spare device), and
                     2.        if known, how, when and where lost.
              3.     not be made by a representative of the provider.
     18.    Damaged Beyond Repair (DBR) devices require a DBR letter from the device manufacturer.
              1.    If unable to be repaired by the provider, damaged devices must be returned to the manufacturer.
              2.    Manufacturers must provide a written statement declaring the device is damaged beyond repair.
              3.     Manufacturer's letter must be received before providing the replacement device.
     19.    Clients with partially subsidised devices can be charged for their replacement device above the standard device subsidy for that category device. This must be no more than the cost provided on a quote to the client prior to replacement.
     20.    If a client is using private devices as their primary devices and the client loses or damages their private devices beyond repair, they are entitled to receive the services available to them on their current voucher.
              1.    If the client has not previously received a fitting through the program, they are entitled to receive an Initial Fitting service with a device from a Schedule of Approved Devices.
              2.    If the client has previously received a fitting through the program, the above service requirements for a replacement service apply.
              3.     If the client has received a fitting through the program and they meet the ECR, they are entitled to receive a Refitting service, provided they accept a device from a Schedule of Approved Devices.
     21.    Providers may charge clients a replacement fee, not exceeding the amount specified in the Schedule of Fees on the date of service. The following exceptions apply:
              1.    replacement fee must be waived and an item 555 claimed if the client meets the following criteria with evidence documented on the client's file:
                     1.         client has dementia; or
                     2.       device was lost/DBR in hospital or a nursing home; or
                     3.      the device was lost/DBR in the post.
              2.    replacement fees must be waived and an item 888 claimed for:
                     1.         DVA clients with a Gold Card; and
                     2.       DVA clients with a White Card issued for hearing loss.
                     3.      DVA PCC clients are not entitled to item 888