Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:7:p5
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 7 (pt 5/22)
Character Range: 20576–23323

the customer.
 (3) Subject to sections 15 and 17, if the site is:
 (a) an urban centre with a population less than 10 000 people; or
 (b) a locality or other recognised community grouping with a population greater than 200 people;
the guaranteed maximum rectification period ends at the end of 2 full business days after the carriage service provider receives the report of a fault or service difficulty from the customer.
 (4) Subject to sections 15 and 17, if the site is not mentioned in subsection (2) or (3), the guaranteed maximum rectification period ends at the end of 3 full business days after the carriage service provider receives the report of a fault or service difficulty from the customer.
 (5) Subject to section 17, a carriage service provider must, in the relevant guaranteed maximum rectification period, rectify a fault or service difficulty that is reported to the carriage service provider by the customer.
 (6) In this section:
 (a) a reference to an urban centre is a reference to a geographic area defined as an urban centre in accordance with criteria used by the Australian Bureau of Statistics for the most recent Australian Census; and
 (b) a reference to a locality is a reference to a geographic area defined as a locality in accordance with criteria used by the Australian Bureau of Statistics for the most recent Australian Census.
Note   More information about the current method of delimitation of urban centres and localities, together with a listing of current urban centres and localities, may be found in the Australian Bureau of Statistics publication titled: Australian Statistical Geography Standard (ASGS) Edition 3, which can be accessed for free at: https://www.abs.gov.au .

15 Sites to which subsection 14(3) or (4) applies
 (1) This section applies to a fault or service difficulty in relation to a specified service supplied to a customer at a site mentioned in subsection 14(3) or (4), if:
 (a) the fault or service difficulty can be rectified without:
 (i) external or internal plant work; or
 (ii) the carriage service provider attending the premises of the customer; or
 (b) the specified service has been disconnected by the carriage service provider as a result of an administrative error that does not involve damage to a facility.
 (2) The guaranteed maximum rectification period for the fault or service difficulty ends at the end of the first full business day after the carriage service provider receives a report from the customer about the fault or service difficulty.
 (3) If a person other than the customer reports on behalf of the customer a fault or service difficulty to the carriage service provider, the guaranteed maximum rectification period begins when the fault or service