Document ID: chunk:federal_register_of_legislation:F2022L00440:clause:1_37
Version: federal_register_of_legislation:F2022L00440
Segment Type: clause
Provision Reference: sch 1 cl 37
Character Range: 75181–76520

37  Primary universal service provider must develop payphone complaint process
       (1)   A primary universal service provider must develop and maintain a process for the resolution of payphone complaints concerning final decisions on the installation or removal of payphones (payphone complaint process).
       (2)   If a complaint is received orally by the primary universal provider, the provider must ensure that the details of the complaint are recorded in writing as soon as practicable after the oral complaint was made.
       (3)   The payphone complaint process is not required to provide for the resolution of:
         (a)    a complaint in relation to a payphone that is provided by a primary universal service provider other than for the purpose of complying with the universal service obligation; or
         (b)    a complaint in relation to a payphone that is not the responsibility of a primary universal service provider.
       (4)     For the purposes of paragraph (3)(a), a payphone is to be taken to be provided by a primary universal service provider for the purposes of complying with the universal service obligation even if the primary universal service provider has entered into, or will enter into an arrangement, with another provider for the supply, management, operation or maintenance of the payphone.