Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p29
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 29/36)
Character Range: 187939–198932

aggression and bullying by the electrician, could escalate to physical aggression if not stopped. This behaviour is having a negative impact on the apprentice's ability to focus on his work. This is also stopping him from asking for help when he needs it.     •         Reviews the supervision and support of apprentices.                                                                                                                                                                                                                                                                                        •         Checks in with the apprentice to verify that the verbally aggressive and bullying behaviour has stopped.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 •         Decides to reduce the demands on the site supervisor by providing assistance with managing contracts and tenders.                                                                                                                                                                                                                          •         Arranges training for supervisors of apprentices, particularly on managing young and inexperienced workers.
The apprentice just wants to learn but makes regular mistakes and is afraid to ask for help. He wants the verbal aggression and bullying to stop but is afraid to speak up in case this impacts his apprenticeship.                                                                                                                                                                                                                                                                                                                                                                                                       High work demands (role overload):                                                                                                                                                                                                                                                     •         Engages additional subcontractors and workers to assist in getting the works back on schedule and reducing excessive workloads.                                                                                                                                                                                                            •         Arranges regular reviews of work-related behaviour grievances and training to be included in the organisation's WHS systems.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            •         Due to the project running behind schedule, the site supervisor, contractor, subcontractors and workers experience a high workload with competing deadlines.                                                                                                                                                                                                                                                                                                                                                                                                                                                                    •         Creates (with workers) a safety culture charter displayed prominently in project offices, around the site etc.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            •         The work is physically demanding, challenging and tiring.                                                                                                                                                                                                                The site supervisor, to improve support and job control:                                                                                                                                                                                                                                                                                               •         Sets up a confidential complaint reporting system to enable workers to raise issues confidentially and/or anonymously.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 •         Starts daily toolbox talks with all workers, including subcontractors and apprentices, to provide relevant information and instructions.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 •         Sets time aside each week to understand the first-year apprentice's learning requirements, assess his progress, develop learning goals, tasks the apprentice with responsibility for some tasks he should be competent to do, and allocates a third-year apprentice to buddy the first-year apprentice to support him on various tasks.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 •         Sets some time once a week to meet with all apprentices to discuss any issues or concerns and check in with their progress.

Scenario Two: Large Government Call Centre
Scenario context and work context                                                                                                                                                                                                                                                                                                                                                                                                                                                    Psychosocial hazards and risks                                                                                                                                                                                                                                                                                         Psychosocial controls                                                                                                                                                                                                                           Review and improve
A Government agency has a central office in Canberra, small state offices in Melbourne, Brisbane and Sydney, and also a team that works from home. Their role deals with customers' telephone inquiries and complaints. There is no management located at the state offices, just a small number of call centre staff. There is no structured communication process with the state offices or with those working from home (WFH) and information is not communicated consistently.   High work demands through role overload from the constant time pressures