Document ID: chunk:federal_register_of_legislation:F2023C00366:reg:20
Version: federal_register_of_legislation:F2023C00366
Segment Type: reg
Provision Reference: reg 20
Character Range: 31107–32775

20  Notice of geographic number that may terminate in different locality
 (1) This section applies to a carriage service provider if:
 (a) the carriage service provider offers to supply a local service using a geographic number; and
 (b) calls made to the service may not terminate in the standard zone unit for which the number is allocated; and
 (c) there is not a registered industry code that applies to the carriage service provider setting out the information that must be provided to a potential customer in relation to the use of a geographic number for services provided at a location outside of the standard zone unit for which the number was allocated.
 (2) The carriage service provider must, at the time of offering to supply the service, give written notice to all potential customers that:
 (a) if the customer is located outside the standard zone unit for which the geographic number issued to the customer was allocated, calls to the number will be charged as if the customer was located within the standard zone unit; and
 (b) the customer may not be able to port the number to another carriage service provider.
 (3) If the internet is used to make the offer, the carriage service provider must ensure that the notice under subsection (2) is prominently displayed on the primary webpage used to make the offer in legible text with a font size of at least 10 points, written in plain English.
 (4) At the time of entering into an arrangement with a customer for supply of the service, the carriage service provider must obtain an acknowledgement from the customer that the customer understands the service may be limited as described in the notice.