Document ID: chunk:federal_register_of_legislation:F2024C00933:reg:9
Version: federal_register_of_legislation:F2024C00933
Segment Type: reg
Provision Reference: reg 9
Character Range: 31064–32089

9  Simplified outline of this Part

      This Part establishes a scheme for dealing with complaints made, or provider responsibility information given, to the Commissioner about the following matters:
             (a) the responsibilities of the approved provider of an aged care service under the Aged Care Act or the Aged Care Principles;
             (b) the responsibilities of the service provider of a Commonwealth‑funded aged care service under the funding agreement that relates to the service.
      If the Commissioner receives a complaint that raises an issue about such responsibilities, the Commissioner must, in relation to the issue, decide to take no further action, resolve the issue to the complainant's satisfaction or decide to undertake a resolution process.
      If the Commissioner receives provider responsibility information that raises an issue about such responsibilities, the Commissioner may decide to undertake a resolution process in relation to the issue.

Division 2—Purpose of this Part