Document ID: chunk:federal_register_of_legislation:F2020L00179:reg:8:p2
Version: federal_register_of_legislation:F2020L00179
Segment Type: reg
Provision Reference: reg 8 (pt 2/4)
Character Range: 12861–15797

and that the requesting person has direct and immediate access to the primary number associated with the large business customer.
(3) Where the gaining carriage service provider is unable to confirm that the requesting person is the rights of use holder of the mobile service number to be ported through one of the processes described in subsection (2), the gaining carriage service provider may undertake an identity verification to confirm that the requesting person is the rights of use holder of the mobile service number by using one of the following processes:
           (a)  using category A documents and/or category B documents via the process described in Schedule 1; or
           (b)  using a government online verification service.
            Example: Where the mobile device associated with the mobile number to be ported is lost, a gaining carriage service provider may not be able to confirm that the requesting person is the rights of use holder of the mobile service number to be ported through one or more of the processes described in subsection (2).
         (4)  The gaining carriage service provider is only taken to have verified that the requesting person is the rights of use holder in accordance with paragraph (3)(b) if:
           (a) the requesting person gives the provider:
               (i) the identifying number of at least two unique government documents;
               (ii)  information identifying the State or Territory that issued the government documents, or confirming that the government document was issued by the Commonwealth; and
               (iii)  if required by the government online verification service, any dates or other information recorded on the government documents; and
           (b) the information given in relation to each of two government documents is verified on a government online verification service.
           Note:   The information provided by the requesting person in relation to a government document is matched against the databases held by the agency that issued the document and is either accepted or rejected as matched or not.
 (5) A mobile carriage service provider must not proceed with a mobile service number port unless one of the additional identity verification processes in subsection (2) or (3) has been used by the gaining carriage service provider.

(6) On completion of the additional identity verification process referred to in subsection (2) or (3),  the gaining carriage service provider must be satisfied that, in relation to the mobile service number which is the subject of the porting request, the requesting person is the customer for that mobile service number or the authorised representative of that customer.
(7) A gaining carriage service provider must not proceed with the port of a mobile service number unless it is satisfied in accordance with subsection (6).
(8) A mobile carriage service provider must not charge a fee