Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_76:p1
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 76 (pt 1/3)
Character Range: 141134–143998

76  Requirements for Providing Replacement services
      1.         Before providing Replacement services practitioners must comply with General Program Service Requirements (see section 5), the PPB Code of Conduct and Scope of Practice.
      2.         Devices must be set to the client's preferred settings.
      3.         The client must be offered a Client Review service if they have not received a Client Review service in the past 12 months.
      4.         Replacement fittings can be completed via telehealth when replacing with like for like devices, and if no changes in the client's ear and hearing health is reported.
      5.         A fitting service item must have previously been processed and approved.
      6.         A device must have been lost or damaged beyond repair.
      7.         Replacements must be for the primary device.
      8.         Replacements must be for the same device code if still available on a Schedule of Approved Devices.
      9.         If the device is no longer on an Approved Device Schedule, it must be replaced with another Approved Device from the same category and type if possible.
     10.    If the device was ordered specifically for the client, from an approved supplier, on or before its withdrawal date from an Approved Device Schedule, the device may be fitted within 14 days when approved by the program. Providers must obtain approval by email.
     11.    If the client was previously fitted with a device that would best meet their needs, approval must be sought from the program to fit the device if it is no longer on an Approved Device Schedule but is available from the manufacturer. Practitioners must send requests to the program by email with clinical justification and wait for approval before fitting.
     12.    If the device was part of a CROS or BiCROS fitting, both the CROS device and hearing device in the other ear may be replaced if the matching device is no longer available on the schedule.
     13.    If the device was a partially subsidised device, it can be replaced with a fully subsidised device or a lower cost partially subsided device on the approved schedule. The device must be from the same category and type.
     14.    The client must be given a detailed device quotation prior to replacement.
     15.    If the client meets one of the ECR, they must be refitted or a revalidation of services requested.
     16.    If the client wants a different device but the ECR are not met, the client may purchase a private device. Fitting of the private device may be covered by the provider or paid by the client.
     17.    Before providing a replacement device providers must ensure the client has supplied a correctly completed Statutory Declaration (Commonwealth Attorney-General). The Statutory Declaration must:
              1.    be made either by the