Document ID: chunk:federal_register_of_legislation:F2013C00288:reg:4:p8
Version: federal_register_of_legislation:F2013C00288
Segment Type: reg
Provision Reference: reg 4 (pt 8/11)
Character Range: 3092829–3095429

I do to find out if my health has already been affected?
    * What can I do to reduce the damage already done?
    * What can I do to prevent further damage?
    * What about my children?
    * We are already at risk because of X. Will Y increase our risk?
    * How will this affect our quality of life/property values?
    * How will we be affected by the stigma of X being attached to our community?
    * How will we be protected in an accident?
    * How will we be compensated for the loss of value of our homes?

Data and information concerns
    * How sure are you?
    * What is the worst-case scenario?
    * What do these numbers mean and how did you get them?
    * How do we know your studies are correct?
    * What about other opinions on this issue?
    * How do our exposures compare to the standards?
    * You say X can't happen, why not?

Process concerns
    * How will we be involved in the decision-making?
    * How will you communicate with us?
    * Why should we trust you?
    * How and when can we reach you?
    * Who else are you talking to?
    * When will we hear from you?

Risk management concerns
    * When will the problem be corrected?
    * Why did you let this happen and what are you going to do about it?
    * What are the other opinions? Why do you favour option X?
    * Why are you moving so slowly to correct the problem?
    * What other agencies are involved and in what roles?
    * What kind of oversight will we have?
In formulating key messages, it is often useful to convey information in more than one way, for example, to use visual representations of information in addition to just words. If you need to communicate numerical risk information it is also useful to consider the following techniques:
    * highlight the most important information
    * pre-test symbols and graphics
    * align data with general thinking (e.g. in a choice of one to five, the highest number would be the best)
    * if you state probabilities as '1 chance in X', keep 'X' as a constant
    * give visual clues as to the importance of information (e.g. use larger fonts or bold items).
Consider expressing risks in terms of absolute risk (1 in 10) rather than relative risk (10%), and do not use decimals.

4.1.6         Determine requirements for engagement
Following audience analysis and identification of stakeholders, requirements should be determined for engagement and stakeholder involvement including:
    * what stage(s) of the project will require engagement
    * the role the community and its representatives will have in the engagement process