Document ID: chunk:federal_register_of_legislation:C2024A00139:clause:1_21aj
Version: federal_register_of_legislation:C2024A00139
Segment Type: clause
Provision Reference: sch 1 cl 21AJ
Character Range: 16625–17691

21AJ  Deciding not to deal with a complaint
  The National Student Ombudsman may decide not to deal, or not to continue to deal, with a complaint made under this Part about an action taken by a higher education provider if, in the opinion of the National Student Ombudsman:
 (a) the complaint is frivolous or vexatious, or was not made in good faith; or
 (b) the complainant does not have a sufficient interest in the subject matter of the complaint; or
 (c) the complainant has not yet raised the subject matter of the complaint with the higher education provider; or
 (d) the action is an excluded action; or
 (e) the complaint has been, is being, or is to be dealt with by another Commonwealth entity, an Ombudsman of a State or a State or Territory body; or
 (f) the action has been, is being, or is to be reviewed by a court or by a tribunal constituted by or under an enactment; or
 (g) to deal, or continue to deal, with the complaint is not warranted having regard to all the circumstances.

Subdivision C—Referral of complaint to higher education provider