Document ID: chunk:federal_register_of_legislation:F2016C00607:schedule:1:p18
Version: federal_register_of_legislation:F2016C00607
Segment Type: schedule
Provision Reference: sch 1 (pt 18/32)
Character Range: 56849–60206

organisations
A seed organisation must ensure that its network is established and maintained in a manner that permits the assignment of access flags in accordance with rules 9 and 10.

29.                  Exercising due care and skill when uploading or downloading records
     (1)     A healthcare provider organisation must take reasonable steps to ensure that they and their employees exercise due care and skill:
           (a)                                   so that any record that they or their employees upload to the My Health Record system is, at the time the record is uploaded, accurate, up-to-date, not misleading and not defamatory; and
           (b)                    about whether any records that they or their employees access via, or download from, the My Health Record system are accurate, up-to-date and fit for purpose.
     (2)      Subrule (1)(a) does not apply if:
(a)                                                the record being uploaded was created by an individual who was not, at the time the record was created, an employee of the uploading healthcare provider organisation; and
(b)                    there is nothing in the record that would indicate to a reasonable person in the circumstances that the record was not accurate or up-to-date.
     (3)      The uploading of a record to the My Health Record system does not affect any other obligation a healthcare provider organisation or their employees may have to:
           (a)                     keep clinical records about a healthcare recipient; or
           (b)                    communicate health information to a healthcare recipient.

30.                  Requirement to notify the System Operator of certain things
     (1)     This rule applies if a healthcare provider organisation:
           (a)                    becomes aware or suspects that there is a non-clinical, My Health Record system-related error in a record that has been accessed via, or downloaded from, the My Health Record system by it or its employees; or
           (b)                    undergoes a material change.
     (2)     A healthcare provider organisation must:
           (a)                    give the System Operator, in writing, details of the error or material change; and
           (b)                    do so within two business days of become aware or suspecting the error, or undergoing the material change.
           Example: A healthcare provider organisation must promptly notify the System Operator if they or their employees become aware of an uploaded record which appears to have been corrupted during upload.

31.                  Requirement to maintain interoperability
A healthcare provider organisation must maintain interoperability with the My Health Record system in accordance with the System Operator's interoperability requirements.

32.                  Requirement to provide assistance
     (1)     At the System Operator's request, a healthcare provider organisation must promptly provide all necessary assistance in relation to any inquiry, audit, review, assessment, investigation or complaint in connection with the My Health Record system conducted, handled, requested or facilitated by the System Operator.
     (2)     Subrule (1) does not apply unless the System Operator gives the healthcare provider organisation reasonable