Document ID: chunk:federal_register_of_legislation:C2015C00053:clause:1_13
Version: federal_register_of_legislation:C2015C00053
Segment Type: clause
Provision Reference: sch 1 cl 13
Character Range: 67592–70118

13  Australian Privacy Principle 13—correction of personal information

Correction
 13.1 If:
 (a) an APP entity holds personal information about an individual; and
 (b) either:
 (i) the entity is satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out‑of‑date, incomplete, irrelevant or misleading; or
 (ii) the individual requests the entity to correct the information;
the entity must take such steps (if any) as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up‑to‑date, complete, relevant and not misleading.

Notification of correction to third parties
 13.2 If:
 (a) the APP entity corrects personal information about an individual that the entity previously disclosed to another APP entity; and
 (b) the individual requests the entity to notify the other APP entity of the correction;
the entity must take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.

Refusal to correct information
 13.3 If the APP entity refuses to correct the personal information as requested by the individual, the entity must give the individual a written notice that sets out:
 (a) the reasons for the refusal except to the extent that it would be unreasonable to do so; and
 (b) the mechanisms available to complain about the refusal; and
 (c) any other matter prescribed by the regulations.

Request to associate a statement
 13.4 If:
 (a) the APP entity refuses to correct the personal information as requested by the individual; and
 (b) the individual requests the entity to associate with the information a statement that the information is inaccurate, out‑of‑date, incomplete, irrelevant or misleading;
the entity must take such steps as are reasonable in the circumstances to associate the statement in such a way that will make the statement apparent to users of the information.

Dealing with requests
 13.5 If a request is made under subclause 13.1 or 13.4, the APP entity:
 (a) must respond to the request:
 (i) if the entity is an agency—within 30 days after the request is made; or
 (ii) if the entity is an organisation—within a reasonable period after the request is made; and
 (b) must not charge the individual for the making of the request, for correcting the personal information or for associating the statement with the personal information (as the case may be).