Document ID: chunk:federal_register_of_legislation:F2024C01147:reg:38
Version: federal_register_of_legislation:F2024C01147
Segment Type: reg
Provision Reference: reg 38
Character Range: 54076–55462

38  Requirement to use common system and provide assistance
 (1) An emergency call person must, as far as practicable, use the common system to:
 (a) answer an emergency call made to the emergency call service operated by the person; and
 (b)  transfer the emergency call to the appropriate emergency service organisation.
 (2) The emergency call person for 000 and 112 must:
 (a) share access to the common system with the emergency call person for 106 for use in relation to calls made to the emergency service number 106; and
 (b) give the emergency call person for 106 such assistance as is required to ensure that:
              (i) the emergency call person for 106 has access to the most precise location information available when a call‑taker receives a call made to the emergency service number 106;
              (ii) the call‑taker is able to give that information to the appropriate emergency service organisation in the course of relaying the call to the organisation; and
              (iii) if, after the emergency service organisation has dealt with the call, the organisation asks the emergency call person for 106 to give it information about the call (including the name of the carriage service provider who supplied the emergency telephone service on which the call was made), the emergency call person for 106 is able to give the information to the organisation.