Document ID: chunk:federal_register_of_legislation:F2024C00566:reg:5:p1
Version: federal_register_of_legislation:F2024C00566
Segment Type: reg
Provision Reference: reg 5 (pt 1/4)
Character Range: 35427–38770

5                                                          section 23                                              clause 22 of Schedule 1

       19  Access to Supports

Outcome: Each participant accesses the most appropriate supports that meet their needs, goals and preferences.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) The supports available, and any access / entry criteria (including any associated costs) are clearly defined and documented. This information is communicated to each participant using the language, mode of communication and terms that the participant is most likely to understand.
           (2) Reasonable adjustments to the support delivery environment are made and monitored to ensure it is fit for purpose and each participant's health, privacy, dignity, quality of life and independence is supported.
           (3) Each participant is supported to understand under what circumstances supports can be withdrawn. Access to supports required by the participant will not be withdrawn or denied solely on the basis of a dignity of risk choice that has been made by the participant.

       20  Support Planning

Outcome: Each participant is actively involved in the development of their support plans. Support plans reflect participant needs, requirements, preferences, strengths and goals, and are regularly reviewed.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) With each participant's consent, work is undertaken with the participant and their support network to enable effective assessment and to develop a support plan. Appropriate information and access is sought from a range of resources to ensure the participant's needs, support requirements, preferences, strengths and goals are included in the assessment and the support plan.
           (2) In collaboration with each participant:
              (a) risk assessments are regularly undertaken, and documented in their support plans; and
              (b) appropriate strategies are planned and implemented to treat known risks to them.
           (2A) Risk assessments include the following:
              (a) consideration of the degree to which participants rely on the provider's services to meet their daily living needs;
              (b) the extent to which the health and safety of participants would be affected if those services were disrupted.
           (3) Periodic reviews of the effectiveness of risk management strategies are undertaken with each participant to ensure risks are being adequately addressed, and changes are made when required.
           (4) Each support plan is reviewed annually or earlier in collaboration with each participant, according to their changing needs or circumstances. Progress in meeting desired outcomes and goals is assessed, at a frequency relevant and proportionate to risks, the participant's functionality and the participant's wishes.
           (5) Where progress is different from expected outcomes and goals, work is done with the participant to change and update the support plan.
           (6) Each participant's support plan is:
              (a) provided to them in the language, mode of communication and terms they are most likely to understand; and
              (b) readily