Document ID: chunk:federal_register_of_legislation:F2021C00201:clause:1_36d
Version: federal_register_of_legislation:F2021C00201
Segment Type: clause
Provision Reference: sch 1 cl 36D
Character Range: 56993–58367

36D  Report by Code Arbiter
 (1) A Code Arbiter must prepare a written report in respect of each financial year.
 (2) The report must set out the following:
 (a) the number of complaints received for investigation in the financial year;
 (b) in general terms and without identifying a complainant—the nature of the complaints received;
 (c) the time taken to investigate each complaint;
 (d) the outcome of each investigation;
 (e) whether or not each complaint was resolved to the satisfaction of the complainant;
 (f) the number of complaints in relation to which the Code Arbiter made a recommendation under subclause 36(4) (about paying compensation in excess of $5 million);
 (g) any information given to the Code Arbiter by the retailer or wholesaler under clause 27B (information about price increases) in relation to the financial year.
 (3) The Code Arbiter must give a copy of the report to the following:
 (a) the retailer or wholesaler;
 (b) the Commission;
 (c) the Independent Reviewer.
 (4) The Code Arbiter must prepare the report, and give copies of it as required by subclause (3), within 30 business days after the end of the financial year.
 (5) Within 1 business day of being given a copy of the report, the retailer or wholesaler must publish a copy of the report on the retailer's or wholesaler's website.

Division 2—The Code's Independent Reviewer