Document ID: chunk:federal_register_of_legislation:F2021C00201:clause:1_33
Version: federal_register_of_legislation:F2021C00201
Segment Type: clause
Provision Reference: sch 1 cl 33
Character Range: 46082–46948

33  Function of the Code Arbiter
 (1) A function of the Code Arbiter is to deal with complaints that arise in relation to the conduct of retailers and wholesalers towards suppliers, to the extent that conduct is regulated by this code.
 (2) The Code Arbiter must develop a written complaints handling procedure that is consistent with this code.
 (3) The Code Arbiter must act in accordance with the procedure. The Code Arbiter must also:
 (a) provide a copy of the procedure to the retailer or wholesaler and the Independent Reviewer; and
 (b) review the procedure annually and update it as necessary; and
 (c) if the procedure is updated—provided a copy of the updated procedure to the retailer or wholesaler and the Independent Reviewer.
 (4) The retailer or wholesaler must publish an up to date copy of the procedure on the retailer's or wholesaler's website.