Document ID: chunk:federal_register_of_legislation:F2024C00843:clause:2_2
Version: federal_register_of_legislation:F2024C00843
Segment Type: clause
Provision Reference: sch 2 cl 2
Character Range: 133190–134852

2  Standard 2—ongoing assessment and planning with consumers

Consumer outcome
 (1) I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well‑being.

Organisation statement
 (2) The organisation undertakes initial and ongoing assessment and planning for care and services in partnership with the consumer. Assessment and planning has a focus on optimising health and well‑being in accordance with the consumer's needs, goals and preferences.

Requirements
 (3) The organisation demonstrates the following:
 (a) assessment and planning, including consideration of risks to the consumer's health and well‑being, informs the delivery of safe and effective care and services;
 (b) assessment and planning identifies and addresses the consumer's current needs, goals and preferences, including advance care planning and end of life planning if the consumer wishes;
 (c) assessment and planning:
 (i) is based on ongoing partnership with the consumer and others that the consumer wishes to involve in assessment, planning and review of the consumer's care and services; and
 (ii) includes other organisations, and individuals and providers of other care and services, that are involved in the care of the consumer;
 (d) the outcomes of assessment and planning are effectively communicated to the consumer and documented in a care and services plan that is readily available to the consumer, and where care and services are provided;
 (e) care and services are reviewed regularly for effectiveness, and when circumstances change or when incidents impact on the needs, goals or preferences of the consumer.