Document ID: chunk:federal_register_of_legislation:F2024C00882:reg:11a
Version: federal_register_of_legislation:F2024C00882
Segment Type: reg
Provision Reference: reg 11A
Character Range: 68351–69243

11A  Obligations of licensees—cooperation with AFCA
 (1) For the purposes of paragraph 47(1)(m) of the Act, a licensee must comply with the obligations in subregulation (2).
 (2) The licensee must take reasonable steps to cooperate with AFCA in resolving any complaint under the AFCA scheme to which the licensee is a party, including by:
 (a) giving reasonable assistance to AFCA in resolving the complaint; and
 (b) identifying, locating and providing to AFCA any documents and information that AFCA reasonably requires for the purposes of resolving the complaint; and
 (c) giving effect to any determination made by AFCA in relation to the complaint.
 (3) Subregulation (2) does not apply to superannuation complaints (within the meaning of the Corporations Act 2001).
Note: For provisions relating to superannuation complaints, see Division 3 of Part 7.10A of the Corporations Act 2001.