Document ID: chunk:federal_register_of_legislation:C2024C00195:section:113
Version: federal_register_of_legislation:C2024C00195
Segment Type: section
Provision Reference: s 113
Character Range: 222896–223891

113  Simplified outline
  The following is a simplified outline of this Part:

         • The ACMA may make performance standards to be complied with by carriage service providers in relation to customer service.
         • If a carriage service provider contravenes a performance standard, the carriage service provider is liable to pay damages to the customer for the contravention.
         • The amount of damages payable for a particular contravention is equal to the relevant amount specified in the scale of damages determined by the ACMA.
         • The Minister may make performance standards to be complied with by carriage service providers in relation to the supply of wholesale carriage services.
         • The Minister may set minimum benchmarks in relation to compliance by carriage service providers with performance standards.
         • The Telecommunications Industry Ombudsman may issue an evidentiary certificate in relation to a contravention of a performance standard.