Document ID: chunk:federal_register_of_legislation:F2024L00133:reg:10
Version: federal_register_of_legislation:F2024L00133
Segment Type: reg
Provision Reference: reg 10
Character Range: 17217–17942

10  Minimum content requirements – applications

       A payment assistance policy must:

       (a) permit customers to make an application using all contact methods that the provider ordinarily makes available to its customers to contact the provider;

       (b) set out how a customer can make an application and monitor the progress of their application;

       (c) include a copy of the provider's application form(s) (if any);

       (d) set out the processes the provider uses for managing applications; and

       (e)  ensure that the processes referred to in paragraphs 9(a) to (f) are accessible to consumers with disabilities, from cultural or linguistically diverse backgrounds or with other special needs.