Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:7:p1
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 7 (pt 1/22)
Character Range: 10426–13238

7  References to other instruments
       In this instrument, unless the contrary intention appears:
          (a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and
          (b) a reference to any other kind of instrument or writing is a reference to that other instrument or writing as in force from time to time.
           Note 1  For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.
           Note 2 All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.
           Note 3 See section 589 of the Telecommunications Act 1997.

Part 2—Performance standards
Note 1   Section 115 of the Act provides for ACMA to make standards to be complied with by carriage service providers.
Note 2   Section 122 of the Act provides that a contravention of a standard in force under section 115 of the Act is not an offence.

Division 1 Preliminary

8 Arrangements with customers
(1) A carriage service provider of a specified service may make arrangements with a customer of the carriage service provider for the provider:
 (a) to connect the customer to the service; and
 (b) to rectify faults or service difficulties for the customer.
 (2) The carriage service provider must make reasonable efforts to obtain the agreement of its customers to the terms of arrangements, particularly in regard to connection and rectification periods.
 (3) The carriage service provider must comply with arrangements, made under this section, to which it is a party.
 (4) The carriage service provider must keep a record of its arrangements and retain a copy of the record for a period of not less than 2 years.
 (5) If, when making arrangements to connect a customer to a service, or to rectify a fault or service difficulty, a carriage service provider has relied, or is likely to rely, on an exemption, the carriage service provider must inform the customer of its reliance, or likely reliance, on the exemption when making the arrangements.
Note   Part 3 deals with exemptions.

9 Information to be given to customers
 (1) As soon as practicable after a carriage service provider connects a customer to a CSG service, the carriage service provider must give written information to the customer about:
 (a) the performance standards that apply to supply of specified services; and
 (b) the obligations of the provider under those standards; and
 (c) the customer's entitlements to damages under section 116 of the Act for contravention of a performance standard.
 (2) The carriage service provider must, at least once in