Document ID: chunk:federal_register_of_legislation:F2022L00548:reg:15
Version: federal_register_of_legislation:F2022L00548
Segment Type: reg
Provision Reference: reg 15
Character Range: 43321–44080

15  Requirement not to charge a fee for a message or notification

    A carriage service provider must not charge a fee to a customer, or a customer's authorised representative, for:

        (a)           a message sent for the purposes of paragraph 9(3)(c);

        (b)           a notification sent under subsection 10(5);

        (c)           a notification sent under subsection 11(4);

        (d)           a notification sent under subsection 12(4); or

        (e)           taking an action described in section 13,

    except where a customer, or a customer's authorised representative, uses a telecommunications service to initiate a high-risk customer interaction that is not associated with the customer's account.

Part 6—Record-keeping