Document ID: chunk:federal_register_of_legislation:F2024C00933:reg:11
Version: federal_register_of_legislation:F2024C00933
Segment Type: reg
Provision Reference: reg 11
Character Range: 32259–33034

11  Complaint may be made to the Commissioner
 (1) A person may make a complaint to the Commissioner raising an issue or issues about:
 (a) the responsibilities of the approved provider of an aged care service under the Aged Care Act or the Aged Care Principles; or
 (b) the responsibilities of the service provider of a Commonwealth‑funded aged care service under the funding agreement that relates to the service.
 (2) A complaint may be made orally or in writing.
 (3) A complaint may be made anonymously.
 (4) If a complainant makes a complaint, the complainant may ask the Commissioner to keep the following confidential:
 (a) the identity of the complainant;
 (b) the identity of a person identified in the complaint;
 (c) any other details included in the complaint.