Document ID: chunk:federal_register_of_legislation:F2020C01085:reg:8:p4
Version: federal_register_of_legislation:F2020C01085
Segment Type: reg
Provision Reference: reg 8 (pt 4/5)
Character Range: 24545–27505

paragraph 11(1)(a),(b) or (c).

(5)          Where section 11 applies in relation to a consumer, the NBN CSP must keep records that are sufficient to demonstrate its compliance with Parts 3 and 4 of this industry standard with respect to that consumer.

       (6)          Where subsection (5) applies, the NBN CSP must:

           (a)          retain the records for a minimum of 2 years; and

           (b)          make the records available to the ACMA within 5 working days after receiving a written request from the ACMA.

   15  Commencement of timeframe for the reconnection of legacy services by an NBN CSP

       Where the requirement to supply a legacy service under subsection 11(1) applies, and because of paragraph 12(a) the NBN CSP is responsible for reconnecting, or arranging for the reconnection of the legacy service to the consumer's premises, the NBN CSP must reconnect, or arrange for the reconnection of, the consumer's premises to a legacy service within the timeframe specified in section 17 which commences on the date the NBN CSP obtained the consumer's consent to the reconnection.

   16  Commencement of timeframe for the reconnection of legacy services by a legacy CSP

       Where the requirement to supply a legacy service under subsection 11(1) applies, and because of paragraph 12(b) the legacy CSP is responsible for reconnecting, or arranging for the reconnection of the legacy service to the consumer's premises, the legacy CSP must reconnect, or arrange for the reconnection of, the consumer's premises to a legacy service within the timeframe specified in section 17 which commences on the date the consumer requested the legacy CSP to reconnect, or arrange for the reconnection of, the legacy service.

   17  Timeframes for the reconnection of legacy services

       (1)          A legacy service must be reconnected under sections 15 and 16, within 3 working days unless subsections (2), (3) or (4) apply.

       (2)          A legacy service must be reconnected under sections 15 and 16, within such other period as is reasonably necessary to reconnect the legacy service, but which must not exceed 5 working days, where:

           (a)           the consumer's premises is located in an urban area; and

           (b)          either or both of the following circumstances apply:

              (i)            in order to reconnect the legacy service, the NBN CSP or the legacy CSP, as the case may be, must undertake field work or work at the relevant exchange;

              (ii)         the legacy service is to be supplied over a ULLS.

       (3)          A legacy service must be reconnected under sections 15 and 16, within such other period as is reasonably necessary to reconnect the legacy service, but which must not exceed 10 working days, where:

           (a)          the consumer's premises is located in a major rural or minor rural or remote area; and

           (b)          either or