Document ID: chunk:federal_register_of_legislation:F2024C00276:front:0:p19
Version: federal_register_of_legislation:F2024C00276
Segment Type: other
Provision Reference: 
Character Range: 49984–52839

and accurate information that enables the learner to make informed decisions about undertaking training with the RTO and at a minimum includes the following content:
       a) the code, title and currency of the training product to which the learner is to be enrolled, as published on the National Register;
       b) the training and assessment, and related educational and support services the RTO will provide to the learner including the:
i) estimated duration;
ii) expected locations at which it will be provided;
iii) expected modes of delivery;
iv) name and contact details of any third party that will provide training and/or assessment, and related educational and support services to the learner on the RTO's behalf; and
v) any work placement arrangements.
       c) the RTO's obligations to the learner, including that the RTO is responsible for the quality of the training and assessment in compliance with these Standards, and for the issuance of the AQF certification documentation.
       d) the learner's rights, including:
i) details of the RTO's complaints and appeals process required by Standard 6; and
ii) if the RTO, or a third party delivering training and assessment on its behalf, closes or ceases to deliver any part of the training product that the learner is enrolled in;
       e) the learner's obligations:
i) in relation to the repayment of any debt to be incurred under the VET FEE‑HELP scheme arising from the provision of services;
ii) any requirements the RTO requires the learner to meet to enter and successfully complete their chosen training product; and
iii) any materials and equipment that the learner must provide; and
       f) information on the implications for the learner of government training entitlements and subsidy arrangements in relation to the delivery of the services.
    5.3. Where the RTO collects fees from the individual learner, either directly or through a third party, the RTO provides or directs the learner to information prior to enrolment or the commencement of training and assessment, whichever comes first, specifying:
       a) all relevant fee information including:
i) fees that must be paid to the RTO; and
ii) payment terms and conditions including deposits and refunds;
       b) the learner's rights as a consumer, including but not limited to any statutory cooling‑off period, if one applies;
       c) the learner's right to obtain a refund for services not provided by the RTO in the event the:
i) arrangement is terminated early; or
ii) the RTO fails to provide the agreed services.
   5.4. Where there are any changes to agreed services, the RTO advises the learner as soon as practicable, including in relation to any new third party arrangements or a change in ownership or changes to existing third party arrangements.

         Standard 6. Complaints and appeals are