Document ID: chunk:federal_register_of_legislation:F2025C00037:reg:43
Version: federal_register_of_legislation:F2025C00037
Segment Type: reg
Provision Reference: reg 43
Character Range: 44283–45278

43  Milk supply agreement must provide for complaint handling procedure and mediation and may provide for arbitration

Internal complaint handling procedure
 (1) A milk supply agreement must provide for a complaint handling procedure for dealing with and resolving complaints by a party to the agreement about matters arising under or in connection with the agreement.
Note: An example of a matter arising in connection with a milk supply agreement is the termination of the agreement.

Internal complaint handling officer
 (2) A processor who is a party to a milk supply agreement must have a complaint handling officer to manage complaints in accordance with the complaint handling procedure provided in the agreement.

Mediation
 (3) A milk supply agreement must provide for mediation as a means for resolving disputes between parties to the agreement.

Arbitration
 (4) A milk supply agreement may provide for arbitration as a means for resolving disputes between parties to the agreement.