Document ID: chunk:federal_register_of_legislation:F2019L01655:clause:1_10
Version: federal_register_of_legislation:F2019L01655
Segment Type: clause
Provision Reference: sch 1 cl 10
Character Range: 19805–22168

10  Mobile virtual network operators to send information about supply of an IMR service
 (1) This section applies to a CSP who is a mobile virtual network operator that supplies an IMR service to a customer.
 (2)  The CSP must, within 10 minutes of receipt of information about a customer's activation of an IMR service in an overseas location under paragraph 9(2)(b) and (c), and using the customer's preferred method of communication, send one or more messages that advise the customer:
 (a) of the maximum charge information that applies in relation to the customer's telecommunications product for the overseas location in which the customer has activated an IMR service on the IMR-enabled device; and
 (b) of the method by which the customer may decline the continued supply of the IMR service at any time while travelling overseas, including (as appropriate) the telephone number or website address by which the method may be accessed.
 (3) If the same maximum charge information in paragraph (2)(a) applies in other overseas location, the CSP may, within 10 minutes of receipt of information about a customer's activation of an IMR service, and using the customer's preferred method of communication, send a message that advises the customer of the locations that that same maximum charge information also applies to.
 (4) The messages referred to in paragraphs (2)(a) and (2)(b) and subsection (3) may be combined into one or more messages.
 (5) The messages referred to in paragraphs (2)(a) and (2)(b) must be sent each time the customer activates an IMR service:
 (a) in an overseas location unless the maximum charge information in paragraph (2)(a) is the same as the information sent to the customer within the preceding 14 days; or
 (b) in a new overseas location unless:
 (i) the maximum charge information referred to in paragraph (2)(a) is the same as the information sent to the customer relating to another overseas location within the preceding 14 days;
 (ii)  the CSP has sent the message in subsection (3); and
 (iii)  the message referred to the new overseas location.
 (6) A CSP must not charge a fee for sending a message under subsection (2) or (3).
Note 1: A message sent in compliance with this section must also comply with the Spam Act 2003, if applicable.
Note 2: CSPs must comply with their obligations under the Privacy Act 1988.