Document ID: chunk:federal_register_of_legislation:F2023L00221:clause:1_8:p3
Version: federal_register_of_legislation:F2023L00221
Segment Type: clause
Provision Reference: sch 1 cl 8 (pt 3/4)
Character Range: 25883–28996

the request to dispute the decision not to supply a standard telephone service by:
             (i)     requesting the primary universal service provider to reconsider whether the grounds referred to in paragraph (b) exist or are a proper basis for the primary universal service provider to form the view that the obligation to supply a standard telephone service does not arise; or
             (ii)   complaining to the Telecommunications Industry Ombudsman, following such a request for reconsideration; and

(d)    how the person making the request can contact the primary universal service provider and the Telecommunications Industry Ombudsman.
Note: The Telecommunications Industry Ombudsman will not investigate or facilitate the resolution of a complaint made following a request for reconsideration where it determines that:
               (a)     the person making the request is not a person who may make a complaint to the Telecommunications Industry Ombudsman; or

               (b)     the Telecommunications Industry Ombudsman does not have the jurisdiction to investigate or facilitate the resolution of that complaint.

(7)     A primary universal service provider must, within 10 business days of deciding that one or more of the circumstances in subsection 7(4) applies to the request, provide to the person making the request a statement in writing setting out:

(a)    which of the circumstances listed in subsection 7(4) the primary universal service provider is relying on in coming to its decision that the obligation to supply a standard telephone service does not arise for a period; and
(b)    the grounds on which the primary universal service provider has based its judgment that that circumstance, or each of those circumstances, applies to the request; and
(c)    if practicable, an estimate by the primary universal service provider of the period of time for which that circumstance, or each of those circumstances, applies to the request; and
(d)    the entitlement of the person making the request to dispute that the circumstance applies to the request by:

             (i)     requesting the primary universal service provider to reconsider whether the grounds referred to in paragraph (b) exist or are a proper basis for the primary universal service provider to form the view that the obligation to supply a standard telephone service does not arise; or
             (ii)   complaining to the Telecommunications Industry Ombudsman, following such a request for reconsideration; and

        (e)    how the person making the request can contact the primary universal service provider and the Telecommunications Industry Ombudsman.
Note: The Telecommunications Industry Ombudsman will not investigate or facilitate the resolution of a complaint made following a request for reconsideration where it determines that:
               (a)     the person making the request is not a person who may make a complaint to the Telecommunications Industry Ombudsman; or

               (b)     the Telecommunications Industry Ombudsman does not have the jurisdiction to investigate or