Document ID: chunk:federal_register_of_legislation:F2024C00566:reg:72:p1
Version: federal_register_of_legislation:F2024C00566
Segment Type: reg
Provision Reference: reg 72 (pt 1/2)
Character Range: 115974–119363

72  Tenancy Management

Outcome: Each participant accessing a specialist disability accommodation dwelling is able to exercise choice and control and is supported by effective tenancy management.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) Demonstrated adherence to the requirements established in the National Disability Insurance Scheme (Specialist Disability Accommodation Conditions) Rules 2018.
           (2) Where applicable, policies and procedures are in place about how a provider will declare, advertise and fill vacancies in shared living, including how each participant's views, preferences and needs are documented and taken into account. The policies are made available to participants in the language, mode of communication and terms which each participant is most likely to understand.
           (3) Documented arrangements are in place with each participant and each participant's other NDIS providers that deliver supported independent living supports within a specialist disability accommodation dwelling. At a minimum, the arrangements should outline the party or parties responsible and their roles (where applicable) for the following matters:
              (a) How the specialist disability accommodation provider will work with other providers who deliver supported independent living supports to ensure the shared living arrangement is working for all tenants;
              (b) How potential conflicts involving the participant will be managed;
              (c) Policies and procedures for responding to violence, abuse, exploitation or conflict involving one or more participant which may impact on the condition of the dwelling;
              (d) How each participant's concerns about the specialist disability accommodation dwelling will be communicated to and addressed by the specialist disability accommodation provider;
              (e) How behaviours of concern will be managed, if this a relevant issue for the participant;
              (f) How changes to a participant's circumstances or supports will be agreed and communicated;
              (g) Arrangements for continuity of supports (including specialist disability accommodation) in the event or a natural disaster or other emergency; and
              (h) In shared living, how vacancies will be filled including the participant's right to have their needs, wishes, choices and situation taken into account.
            Where the participant does not consent to an agreement, the specialist disability accommodation provider has a documented record of this.

               Note: NDIS providers who provide supported independent living supports to participants in specialist disability accommodation dwellings should also achieve the outcomes set out in section 21 of these Guidelines.
           (4) Allegations and incidents of violence, abuse, neglect, exploitation or discrimination, are acted upon, each participant affected is supported and assisted, records are made of any details and outcomes of reviews and investigations (where applicable), and action is taken to prevent similar incidents occurring in the future.
           (5) Where a change in participant needs or circumstances occurs, reasonable adjustments are made to accommodate the changes. If the changed support needs exceed the design category or functionality