Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p23
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 23/36)
Character Range: 165053–168226

at greater risk because of their age, gender, race, sexuality, migration status, disability and literacy.

Conflict or poor workplace relationships and interactions

Things that increase the likelihood of conflict or poor workplace relationships include:

    -          culture of tolerating swearing, name calling, spreading rumours or rudeness within the workplace
    -          lack of policies or processes to handle reports of unacceptable behaviour, and
    -          the presence of other psychosocial hazards (workers are more likely to be uncivil when they are stressed).

Controlling risks from harmful behaviours

Behaviours such as those listed above are known to cause harm. You must put control measures in place to eliminate or minimise risks so far as is reasonably practicable.
This section provides examples of control measures for managing the risks of violence, aggression, sexual harassment and bullying at the workplace.

Note: These are examples only. You must identify and implement control measures that eliminate or minimise the risks in your workplace, so far as is reasonably practicable.

Physical work environment and security

The physical work environment can affect the likelihood of violence, aggression, harassment and bullying occurring and the ability to respond if it does happen. Consider the following control measures which may provide the highest protection for workers.

Security

    -          Security personnel or night-time security patrol.
    -          Video surveillance.
    -          Fixed and portable alarm systems.
    -          Communication systems like phones, intercoms and alarm systems are in place, regularly maintained and tested.
    -          Ensuring vehicles are fit for purpose (e.g. have central locking devices, tracking devices such as GPS systems to allow drivers in distress to be located, lighting inside the vehicle to allow the driver to be aware of passenger behaviour, vehicles are well maintained so they do not break down in unsafe locations or times).

Access

    -          Controlling access to the premises (e.g. electronically controlled doors with viewing panels that allow surveillance of public areas before the doors are opened from the inside).
    -          Preventing public access to the area when people are working alone or at night (e.g. via a security card or code, asking guests to leave the room while workers clean).
    -          Providing facilities and amenities which give privacy and security (e.g. private and secure change rooms or facilities for workers to use which are separate from customers).
    -          Separating workers from the public with fixed or removable barriers (e.g. high counters, furniture, screens on counters or screens between a driver and passenger).
    -          Installing a service window for night transactions and systems like pay-at-the-pump.
    -          Where practicable, providing a workspace for workers who are not able to work from home.

Visibility

    -          Ensuring internal and external lighting provides good visibility, including in car parks.
    -          Arranging furniture and partitions within