Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p11
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 11/36)
Character Range: 125856–129802

they have safe spaces to raise them).
                                      -          Encourage and reward workers supporting each other.
                                      -          Encourage the development of positive working relationships (e.g. invest in team planning and building activities and encourage team discussions).
                                      -          Build interpersonal capabilities across the team (e.g. emotional intelligence, conflict resolution, or communication and feedback skills).
                                      -          Encourage supervisors to be empathetic in their leadership, including taking workers concerns seriously, sensitively managing problems and helping when workers are struggling.
                                      -          Ensure supervisors understand their role in supervising workers.
                                      -          Encourage supervisors to provide timely, task specific, constructive feedback.
The worker                            -          Hire supervisors with the skills, experience and training to perform their role and support their team.
                                      -          Provide development programs to improve supervisors' skills.
                                      -          Establish inductions, training and mentoring (e.g. buddy programs) for new workers.

Lack of role clarity

Note: Some of these examples of hazards may not create psychosocial risks on their own but may do so if combined with other hazards. Some hazards may only create risks on their own when severe. Consider all hazards present and the circumstances to determine what is reasonably practicable to manage the risks.

Lack of role clarity may include:

    -          unclear, inconsistent, or frequently changing jobs or role responsibilities
    -          overlap in responsibilities between workers (e.g. workers are given the same task and are not clear who is responsible for what)
    -          conflicting, uncertain, or frequently changing expectations and work standards (e.g. workers are given conflicting deadlines or instructions)
    -          conflicting, unclear or changing reporting lines
    -          missing or incomplete task information
    -          a lack of clarity about work priorities (e.g. which tasks or stakeholder relationships are most important).

Controlling lack of role clarity

Note: These are examples only. You must identify and implement control measures that eliminate or minimise the risks in your workplace, so far as is reasonably practicable.

Job/work design                       -          Provide position descriptions that clearly outline all key tasks, responsibilities and role expectations.
                                      -          Design management structures with clear reporting lines.
                                      -          Provide workers with a single immediate supervisor.
                                      -          Detail reporting lines in an organisational chart.
Physical work environment             -          Provide a workplace which is compatible with workers responsibilities (e.g. seat workers with their teams).
                                      -          Provide systems, tools and equipment which is compatible with workers' responsibilities (e.g. IT systems with profiles set up for different users and access to programs they need for their role).
Providing role clarity                -          Provide clear work instructions and expectations, explain why roles, responsibilities and tasks have been allocated, and ensure workers understand.
                                      -          Ensure workers assigned to the same task understand who is doing what.
                                      -          Change tasks or processes that frequently create conflict, confusion, or result in frequent mistakes (e.g. provide