Document ID: chunk:federal_register_of_legislation:F2024L01447:reg:19
Version: federal_register_of_legislation:F2024L01447
Segment Type: reg
Provision Reference: reg 19
Character Range: 20879–21905

19  Written procedures regarding communications during major outages – carriage service providers
(1) Carriage service providers who supply carriage services to end-users must have written procedures in place that outline how they will:
 (a) communicate with end-users and the public during a major outage; and
 (b) manage real time communications or near real-time communications with end-users who require urgent assistance during a major outage.

        1.     The written procedures under subsection (1) must be published on the carriage service provider's website and be in an easily accessible form.
 2.     Subject to subsection (4), a carriage service provider must comply with the written procedures, if the carriage service provider receives a notification from a carrier that there is a major outage.
 3.     To the extent that there is any inconsistency between a carriage service provider's written procedures and a requirement in Part 2, the carriage service provider must comply with the requirement in Part 2.