Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p34
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 34/36)
Character Range: 232951–241935

ensure workloads are reasonable considering timeframes and work demands.                                                                                                                                 •         completes training on workload and mental health first aid.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               •         revaluates team structures and resourcing to better manage role overload and ensure there is extra support where required from senior executive.                                                                                                                  •         Provides EAP services for workers and encourages workers to use the services.
In the past two years, staff turnover has increased, and workers are increasingly becoming visibly distressed, reporting feeling burnout and experiencing 'stress headaches'. Several workers have made complaints about unreasonable 'bullying' pressure from their supervisor to keep their projects on track. Four have young children and are finding it hard to balance high work demands with their home life demands.  Low job control: expectations to be 'present at the office'.                                                                                     •         allows staff more job control to work from home, at times, to better manage their work-life balance.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               •         asks about tricky or distressing experiences and provides support, recognition and feedback.
                                                                                                                                                                                                                                                                                                                                                                                                                              Poor practical and emotional support from the senior executive and allegations the behaviour borders on 'bullying'.                              •         creates opportunities for workers to work on more varied subject matter and provides opportunities for professional development.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               •         provides routine mentoring.
                                                                                                                                                                                                                                                                                                                                                                                                                              Inadequate reward and recognition: a culture where long hours and high workload is just accepted as the norm.                                    •         after talking with the staff about the alleged bullying, instructed supervisors to ensure that performance targets discussions are conducted in a reasonable manner and the supervisors were provided with additional support to cope with their own workload.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               •         Set up a confidential complaint reporting system to enable workers to raise issues or complaints (including anonymously).
                                                                                                                                                                                                                                                                                                                                                                                                                              Bullying: high job demands, unreasonable performance measures or timeframes, low levels of support, increase the likelihood of bullying.

Scenario Five: First Responder – Firefighters and Police Officers
Scenario context and work context                                                                                                                                                                                                                     Psychosocial hazards and risks                                                                                                                                                                                                                                                                   Psychosocial controls                                                                                                                                                                                                                                                                                                                                                          Review and improve
Work performed by firefighters and police officers can involve frequent exposure to trauma, violence and death.                                                                                                                                       High work demands:                                                                                                                                                                                                                                                                               After consulting with staff, the organisation (PCBU) managed high work demands, low control, and poor support by:                                                                                                                                                                                                                                                                •         A more comprehensive risk assessment process is introduced and updated annually or following any major organisational changes to ensure new hazards and risks are identified and addressed.
                                                                                                                                                                                                                                                        •         Staff experience role overload and fatigue due to the increased hours of work, combined with the emotional and physical demands of their roles. Staff shortages and increased workload impact the ability for workers to take breaks, access leave or seek support where required.     •         Increasing the level of practical support available during peak workloads (increased recruitment and upskilling of personnel to provide appropriate coverage).                                                                                                                                                                                                       •         Improvements are made to consultation and monitoring of staff welfare (including psychological