Document ID: chunk:federal_register_of_legislation:F2009C00402:body:0:p16
Version: federal_register_of_legislation:F2009C00402
Segment Type: other
Provision Reference: 
Character Range: 43527–46779

program, including the test and its implementation, emissions standards, repair waiver policies and general rules;

           * vehicle emissions control technologies;

           * how to interpret emissions test results;

           * recommended test equipment and its use;

           * diagnosis and fixing the problem; and

           * completing the repair forms.

3.7   Communications Program

 A successful vehicle test and repair program requires the support and cooperation of vehicle owners covered by the program and repairers.  A communications program will be an essential first step in promoting their acceptance of the program.  The communications program should help the target group of vehicle owners to understand why vehicle testing is needed and how to comply with the program requirements.

 The communications program should include:

           * methods of advising customers of the test process (e.g. type, frequency, locations, costs and payment options)

           * methods of handling customer inquiries and complaints

           * development of educational literature.

The information provided about the program should include but not be limited to:

           * the purpose, benefits and objectives of the test and repair program

           * the impacts of vehicle emissions, e.g. air quality, greenhouse and health impacts

           * vehicles to be tested and vehicles to be exempt

           * test method, frequency, and cost

           * requirement for repairs

           * common faults that result in poor emission performance

           * location of vehicle repairers

           * location of stations and hours of operation

           * the problems caused by removed or damaged emissions components

           * the benefits of regular maintenance

           * customer inquiry contact points.

3.8   Monitoring Effectiveness

 In order to assess the emissions benefit from programs, it is critical that data is collected and reported at the beginning, during and end of the program.  The data will enable participants to assess and report the emissions reductions from their operations and will also assist regulatory authorities in assessing the impacts on emissions and air quality overall.

 The data collected should include:

           * vehicle information as outlined above

           * vehicle test results for the complete test and repair cycle, before and after repair

           * time taken per test

           * cost of each vehicle repair and cumulative cost of repairs for each vehicle

           * type of vehicle repairs per vehicle

           * for initial inspections – the number of vehicles passing inspection, the number of vehicles failing inspection

           * for subsequent inspections – the number of qualified and cost waivers issued, the number of vehicles passing subsequent inspection

           * inspection lane down time, reason for the down time and length of down time

           * inspection centre waiting time by time of day

           * number of vehicles denied inspection because of testing hazards, by type of hazard

           * gas analyser and dynamometer audit results i.e. passes and fails

           * customer calls