Document ID: chunk:federal_register_of_legislation:F2024L01251:clause:2_20:p2
Version: federal_register_of_legislation:F2024L01251
Segment Type: clause
Provision Reference: sch 2 cl 20 (pt 2/6)
Character Range: 106351–109068

the first responder must, when making the consultation request, notify the consulted entity of the date on which the correction period ends; and
 (c) the consulted entity must take reasonable steps to respond to the consultation request as soon as practicable, and not less than five business days before the end of the correction period (unless the consultation request is made less than five business days before the end of correction period, in which case the response must be provided as soon as practicable); and
 (d) where the consulted entity will be unable to respond to the consultation request by the end of the correction period:
 (i) it must advise the first responder of the delay, the reasons for the delay and the timeframe within which it expects to respond to the consultation request; and
 (ii) the advice in sub-paragraph (i) must be provided at least five business days before the end of the correction period, unless the correction request is made after this time, in which case the advice must be provided as soon as practicable; and
 (iii) the expected timeframe nominated under sub-paragraph (i) must be reasonable.

Requesting extensions to correction periods
 (5) If a credit reporting body or credit provider forms the view that it will not be able to resolve an individual's correction request within the correction period, the body or provider must as soon as practicable:
 (a) notify the individual of the delay, the reasons for the delay and the timeframe within which it expects to respond to the consultation request; and
 (b) seek the individual's agreement to an extension for a period that is reasonable in the circumstances; and
Note: Under the Act, a credit reporting body or a credit provider must correct information within a period of 30 days that starts on the day on which the individual requests correction, or such longer period the individual has agreed to in writing: see subsections 20T(2) and 21V(2) of the Act.
 (c) advise that the individual may complain to:
 (i) a recognised external dispute resolution scheme of which the body or provider is a member or to which it is subject – and provide the contact details for that scheme; or
 (ii) in the case of a provider that is not a member of, or subject to, such a scheme, to the Commissioner; and
 (d) if the individual has not agreed to the requested extension, provide a response to the correction request within the timeframe sought for extension.

Correcting credit-related personal information - general
 (6) A correction request may relate to a single piece of credit-related personal information, or multiple pieces of credit-related personal information.
Note 1: A credit provider or credit reporting body may