Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p16
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 16/36)
Character Range: 142680–146223

procedures      -          Provide mechanisms for workers to report issues, raise concerns or appeal workplace decisions.
                                      -          Regularly review policies, processes, procedures, performance expectations and decisions to ensure they are appropriate, fair and reflect the needs of the workplace.
                                      -          Communicate processes and information to workers in a timely and appropriate way (e.g. notify unsuccessful applicants privately before you publicly announce promotion decisions).
                                      -          Provide systems to protect workers who raise safety concerns from discrimination (Sections 104-109 of the WHS Act prohibit discriminatory, coercive or misleading conduct).
The worker                            -          Encourage workers to use available processes to raise concerns, issues or complaints early, and use appeal processes when necessary.
                                      -          Ensure workers understand expectations and performance targets.
                                      -          Hire and promote workers based on merit using transparent selection methods.

Traumatic events or material

Traumatic events involving work-related violence are covered in A ppendix B.

Note: Some of these examples of hazards may not create psychosocial risks on their own but may do so if combined with other hazards. Some hazards may only create risks on their own when severe. Consider all hazards present and the circumstances to determine what is reasonably practicable to manage the risks.

Traumatic events or material may include:

    -          witnessing or investigating a fatality, serious injury, abuse, neglect or serious incident (e.g. working in child protection)
    -          exposure to seriously injured or deceased persons (e.g. working in an emergency department or as a forensic scientist)
    -          experiencing fear or extreme risks (e.g. being in a motor vehicle accident, workplace incident or near miss)
    -          exposure to natural disasters (e.g. emergency services workers responding to floods or bushfires)
    -          witnessing or investigating terrorism or war (e.g. police officers responding to terrorist attacks or journalists reporting on wars)
    -          supporting victims of painful and traumatic events (e.g. providing counselling services)
    -          listening to or reading descriptions of painful and traumatic events experienced by others (e.g. lawyers reviewing evidence or advocates helping with victim testimonies)
    -          finding evidence of crimes or traumatic events (e.g. customs workers or online moderators), and
    -          exposure to events that bring up traumatic memories.

Controlling exposure to traumatic events or material

Note: These are examples only. You must identify and implement control measures that eliminate or minimise the risks in your workplace, so far as is reasonably practicable.

Job/work design                                          -          Design work to minimise the number of workers exposed to traumatic events (e.g. design roles so tasks that can be carried out away from an accident or disaster scene are performed from another location).
                                                         -          Coordinate and schedule tasks at traumatic scenes so workers are not exposed to unnecessary trauma (e.g. arrange for less urgent tasks to be performed after a body has been