Document ID: chunk:federal_register_of_legislation:F2021C00201:clause:1_34
Version: federal_register_of_legislation:F2021C00201
Segment Type: clause
Provision Reference: sch 1 cl 34
Character Range: 46948–48014

34  Referral of complaints to Code Arbiter
 (1) A supplier may direct a complaint relating to a matter covered by this code to the Code Arbiter. The complaint must be in writing.
 (2) The complaint must also include the following:
 (a) the supplier's identification details, including business or trading name;
 (b) contact details for the supplier, or the person dealing with the complaint on behalf of the supplier, including the name, title and telephone number of that person;
 (c) details of the conduct giving rise to the complaint, including any documents or other information that would assist the investigation of the complaint;
 (d) the provisions of this code that are relevant to the complaint.

Confidentiality requirements
 (3) The Code Arbiter must not disclose to the retailer or wholesaler the identity of a supplier who has made a complaint, except with the express consent of the supplier.
 (4) The Code Arbiter must observe any confidentiality requirements relating to information disclosed or obtained in dealing with or resolving a complaint.