Document ID: chunk:federal_register_of_legislation:F2022L00953:reg:24:p1
Version: federal_register_of_legislation:F2022L00953
Segment Type: reg
Provision Reference: reg 24 (pt 1/2)
Character Range: 23401–26628

24  Notifications where current or prospective customer is a registered individual

       (1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:

           (a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and

           (b)  inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and

           (c)  inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and

           (d)  provide the individual with information about relevant available support services,

       as soon as practicable after being so informed.

           Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.

       (2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:

           (a)   inform the individual that they are registered on BetStop; and

           (b)   inform the individual that they cannot open a new licensed interactive wagering service account; and

           (c) provide the individual with information about relevant available support services,

       as soon as practicable after being so informed.

   25  Promoting the Register to customers

       (1) Where a licensed interactive wagering service provider operates a website or an app in connection with its licensed interactive wagering services, it must, at a minimum, include:

           (a) reference to BetStop;

           (b) a statement to the effect that BetStop is the national self-exclusion register; and

           (c) a hyperlink to the BetStop website,

           on:

           (d)  the home page; and

           (e)  responsible gambling pages; and

           (f)  other pages promoting the provider's self-exclusion service, if any,

       of that website or app.

       (2)   The information referred to in paragraphs (1)(a), (b) and (c) must be:

           (a)  prominently displayed;

           (b)  clear and legible;

           (c) in a font size consistent with other text on the page; and

           (d) positioned in close proximity to information about other responsible gambling or consumer protection measures.

       (3) Where a licensed interactive wagering service provider sends a regulated electronic message, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).

       (4) Where a regulated electronic message referred to in subsection (3) is sent via SMS message, the message will comply with the requirements of that subsection if it contains a hyperlink to a separate webpage that includes the