Document ID: chunk:federal_register_of_legislation:F2024C00843:clause:2_7
Version: federal_register_of_legislation:F2024C00843
Segment Type: clause
Provision Reference: sch 2 cl 7
Character Range: 140469–141522

7  Standard 7—human resources

Consumer outcome
 (1) I get quality care and services when I need them from people who are knowledgeable, capable and caring.

Organisation statement
 (2) The organisation has a workforce that is sufficient, and is skilled and qualified, to provide safe, respectful and quality care and services.

Requirements
 (3) The organisation demonstrates the following:
 (a) the workforce is planned to enable, and the number and mix of members of the workforce deployed enables, the delivery and management of safe and quality care and services;
 (b) workforce interactions with consumers are kind, caring and respectful of each consumer's identity, culture and diversity;
 (c) the workforce is competent and the members of the workforce have the qualifications and knowledge to effectively perform their roles;
 (d) the workforce is recruited, trained, equipped and supported to deliver the outcomes required by these standards;
 (e) regular assessment, monitoring and review of the performance of each member of the workforce.