Document ID: chunk:federal_register_of_legislation:F2013C00288:reg:4:p11
Version: federal_register_of_legislation:F2013C00288
Segment Type: reg
Provision Reference: reg 4 (pt 11/11)
Character Range: 3100779–3102537

communication process that lacks an effective means to listen to community concerns, a commitment to seriously seek to understand those concerns and respond to them will be dismissed by the community as merely public relations.

4.2.8         Resolving disputes requires a dedicated process
Because proponent objectives for dealing with contaminated land may not coincide with the objectives of other stakeholders, there is always potential for disputes that are unlikely to be resolved purely by communication. Because litigation is expensive and often ineffective, dedicated alternative dispute resolution methods, such as negotiation or meditation, should be pursued before disputes become unmanageable.

4.2.9         Validate your messages and behaviour
Everyone involved in a project will have associates, whether they are family members, friends or non-technical staff, who can offer perspectives on key issues that will not be based on, or limited to, narrow scientific and technical interpretation. Talk with them to remind yourself of the lay person's view.

4.2.10     Trust and credibility are both essential
Trust and credibility are closely related and interdependent. Credibility (being worthy of confidence) is usually necessary to establish trust, but credibility alone does not guarantee trust. Because we are all busy and we already have more things to think about than we have time for, we inevitably have to rely on the views of others for most of the things that we face in our lives. When we rely on the views of others rather than analysing a problem for ourselves firsthand, we are placing trust in others. In essence, trust often serves as a means for dealing with complexity that we have insufficient time to resolve for ourselves.