Document ID: chunk:federal_register_of_legislation:F2022L00548:reg:6:p5
Version: federal_register_of_legislation:F2022L00548
Segment Type: reg
Provision Reference: reg 6 (pt 5/6)
Character Range: 13593–16822

harm, detriment or disadvantage, (including a customer who is overseas who has lost their mobile communications device or a customer who has been impacted by an emergency or domestic or family violence);
              (b)           who due to the circumstances in (a), cannot access a telecommunication service, device, or cannot provide category A documents or category B documents for the purpose of identity authentication; and
              (c)           in relation to whom, the carriage service provider is consequently unable to complete the identity authentication processes under section 9(3) or subsection 10(2).

           A reference to a customer in this definition, includes their authorised representative.

           personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, including the customer's name, date of birth, and address:

               (a) whether the information or opinion is true or not; and

               (b) whether the information or opinion is recorded in a material form or not.
           personal information authenticator means a process used to establish that the requesting person is the customer, or is the customer's authorised representative, for the telecommunications service based on their knowledge of a piece of the customer's personal information that is not account security information.
           post-paid carriage service means a carriage service that is supplied by a carriage service provider to a person where:
              (a)           the service may be used fully or in part before payment for the supply of the service is made; and
              (b)           the person has arranged with the carriage service provider to pay either an amount notified in an invoice issued by the carriage service provider, or instalments of fixed amounts at regular intervals (whether or not, notified in an invoice), for the supply of the service.
           pre-paid carriage service means a carriage service that has the following characteristics:
              (a)           it is a public mobile telecommunications service used in connection with a public number;
              (b)           the payment for the supply of the service must be made before the service is used, unless the supplier of the service has not required payment for the initial supply of the service; and
              (c)           it is not a post-paid carriage service.
           public number means a number specified in the Telecommunications Numbering Plan 2015 for use in connection with the supply of carriage services to the public in Australia.
           requesting person means a person who:
              (a)           has contacted a carriage service provider; or
              (b)           has been contacted by a carriage service provider,
           in relation to a transaction that results in a high-risk customer interaction.
           satellite telephone service means a carriage service with which end-users make calls via a satellite-based facility.
           SIM means a subscriber identity module.
           SIM swap request means the transfer of a public number connected to a public mobile