Document ID: chunk:federal_register_of_legislation:F2018L00634:front:0:p2
Version: federal_register_of_legislation:F2018L00634
Segment Type: other
Provision Reference: 
Character Range: 3774–4711

neglect, violence and exploitation.
  Registered NDIS providers are required to have complaints management arrangements in place and support people with disability to understand how to make a complaint to the provider and to the NDIS Commissioner.
  The NDIS Quality and Safeguards Commissioner will be responsible for supporting the resolution of complaints about the provision of supports and services by all NDIS providers.
  In addition to addressing specific issues, complaints can enable systemic issues to be identified and drive improvements in the quality of NDIS supports and services.
  The Commission will build the capability of people with disability to pursue complaints and build NDIS provider capability to respond to complaints.
  These rules will ensure providers are responsive to the needs of people with disability through the timely resolution of issues and will promote continuous improvement.

Part 1—Preliminary