Document ID: chunk:federal_register_of_legislation:C2024C00195:section:115
Version: federal_register_of_legislation:C2024C00195
Segment Type: section
Provision Reference: s 115
Character Range: 224867–226898

115  Performance standards
 (1) The ACMA may, by written instrument, make standards to be complied with by carriage service providers in relation to:
 (a) the making of arrangements with customers about the period taken to comply with requests to connect customers to specified kinds of carriage services; and
 (b) the periods that carriage service providers may offer to customers when making those arrangements; and
 (c) the compliance by carriage service providers with the terms of those arrangements; and
 (d) the period taken to comply with requests to rectify faults or service difficulties relating to specified kinds of carriage services, where the rectification follows the making of a customer report about a fault or service difficulty; and
 (e) the keeping of appointments to meet customers, or representatives of customers, where the appointment relates to:
 (i) a connection of a kind covered by paragraph (a); or
 (ii) a rectification of a kind covered by paragraph (d); and
 (f) any other matter concerning the supply, or proposed supply, of a carriage service to a customer.
 (2) A standard under this section that relates to a particular kind of carriage service does not apply to a particular carriage service provider in connection with the supply of that kind of service at a particular location unless the carriage service provider:
 (a) supplies that kind of service at that location; or
 (b) offers to supply that kind of service at that location.
 (2A) A standard under this section does not apply in relation to matter concerning the supply, or proposed supply, of a wholesale carriage service.
 (3) The ACMA must not make a standard under this section unless it is directed to do so by the Minister under section 124.
 (4) A standard under this section may be of general application or may be limited as provided in the standard. This subsection does not, by implication, limit subsection 33(3A) of the Acts Interpretation Act 1901.
 (5) An instrument under subsection (1) is a legislative instrument.