Document ID: chunk:federal_register_of_legislation:F2024C00376:reg:52
Version: federal_register_of_legislation:F2024C00376
Segment Type: reg
Provision Reference: reg 52
Character Range: 58054–58611

52  Refunds
 (1) A service agreement must include a refund policy in relation to fees and disbursements.
 (2) The refund policy must be fair and reasonable.
 (3) A responsible migration agent in relation to a service agreement must ensure that:
 (a) sufficient funds are available to cover any refunds that become payable under the agreement; and
 (b) any refunds payable under the agreement are paid:
 (i) in accordance with the agreement; and
 (ii) promptly and, in any case, no later than 14 days after they become payable.

Division 4—Client documents