Document ID: chunk:federal_register_of_legislation:C2005C00239:clause:1_45
Version: federal_register_of_legislation:C2005C00239
Segment Type: clause
Provision Reference: sch 1 cl 45
Character Range: 50739–51679

45  After subsection 82ZSB(1)
Insert:

 (1A) If:
 (a) a complaint is referred to a registered organization under paragraph (1)(b); and
 (b) the organization is of the view that it cannot conduct an investigation in relation to the complaint and report to the Health Insurance Ombudsman within the period specified by the Health Insurance Ombudsman;
the organization must, within the period specified, explain to the Health Insurance Ombudsman why it is unable to complete those activities within that period and request the Health Insurance Ombudsman to extend the period concerned.

 (1B) On receipt of a request under subsection (1A) to extend the period for completion of the activities, the Health Insurance Ombudsman must either:
 (a) extend the period for completion of the activities to an extent considered appropriate in the light of that explanation; or
 (b) refuse to extend the period and indicate the reasons for the refusal.