Document ID: chunk:federal_register_of_legislation:F2020C01085:reg:25:p1
Version: federal_register_of_legislation:F2020C01085
Segment Type: reg
Provision Reference: reg 25 (pt 1/2)
Character Range: 39622–42687

25  Reasonable assistance regarding the supply of NBN services

    Application of this section

       (1)          This section applies to:

           (a)          an NBN CSP (the first CSP) seeking to supply an NBN service to a consumer;

           (b)          a person (the second person) mentioned in paragraph 4(a) who:

              (i)            is involved (directly or indirectly) in the supply of the NBN service; and

              (ii)         has a direct contractual relationship with the first CSP; and

           (c)          a person (the third person) mentioned in paragraph 4(a) who:

              (i)            is not the first CSP or the second person;

              (ii)         is involved (directly or indirectly) in the supply of the NBN service;

              (iii)       does not have a direct contractual relationship with the first CSP; and

              (iv)        has a direct contractual relationship with the second person; and

           (d)          a person (the other person) mentioned in paragraph 4(a) who is not the first CSP, the second person or the third person and who is involved (directly or indirectly) in the supply of the NBN service.

           Note:  Under subsection (1), NBN Co may be the second person, the third person or the other person.

       Cooperation and provision of reasonable assistance

       (2)          The persons mentioned in subsection (1) must cooperate with each other to expedite the supply of an operational NBN service to the consumer.

       (3)          The second person must provide reasonable assistance to the first CSP at the request of the first CSP, to enable the first CSP to comply with its obligations under Part 2 and Part 5 in relation to the supply of an operational NBN service to the consumer.

       (4)          Where subsection (3) applies and the second person requires the assistance of the third person to meet its obligations under that provision, the third person must provide reasonable assistance to the second person at the request of the second person.

       (5)          Where the assistance of the other person is required to enable the first CSP, the second person or the third person to meet its obligations under this section, the other person must provide reasonable assistance to the person mentioned in paragraph 4(a) who has requested that assistance (the requesting person) provided that the requesting person has a direct contractual relationship with the other person.

       (6)          A person who is required to provide reasonable assistance under this section must not fail or delay to take reasonable actions to cooperate, nor withhold or delay the provision of reasonable assistance under this section because there has been no agreement on the payment of costs from another person mentioned in this section.

           Note:  The persons mentioned in this section may agree between themselves on the payment of any reasonable costs of providing any such reasonable assistance.

       (7)          A person who has