Document ID: chunk:federal_register_of_legislation:F2017L00298:body:0:p22
Version: federal_register_of_legislation:F2017L00298
Segment Type: other
Provision Reference: 
Character Range: 53660–56297

customer wants a listed number to become an unlisted number, the member must comply with subsection (11) as if it were a research entity; and
 (b) if the entity gives a notice to the member under paragraph (12)(c), the member must comply with paragraphs (12)(a) and (b) as if:
 (i) it were a research entity; and
 (ii) the notice were a notice from the IPND Manager.

Refusal or withdrawal of consent
 (14) If a customer does not consent, or withdraws consent, to the use of the customer data or any other information relating to the customer in the research, the research entity:
 (a) must not continue to use any of the customer data or other information that can be identified as being associated with the customer; and
 (b) must not keep any of the customer data or other information that can be identified as being associated with the customer.
 (15) If the research entity is a research representative body, the entity must ensure that the required arrangements impose an obligation on each of its members to the effect that the member must comply with subsection (14) as if it were a research entity.

Internal dispute procedures
 (16) The research entity must have internal dispute resolution procedures that will enable it to deal with inquiries or complaints from any customer about its use or disclosure of the customer data relating to the customer.
 (17) If a customer makes a complaint to the research entity about the use or disclosure of the customer data or other information relating to the customer, the entity must:
 (a) inform the customer that if the customer is dissatisfied with the way in which the complaint is handled, the customer may make a complaint to:
 (i) in the case where the customer is an individual whose complaint to the entity involves an act or practice that may be an interference with the privacy of the individual – the Information Commissioner; and
 (ii) in any other case – the ACMA; and
 (b) give the customer information about how to contact the Information Commissioner or the ACMA; and
 (c) provide reasonable assistance to the Information Commissioner or the ACMA in relation to any such complaint if requested by the Information Commissioner or the ACMA to do so.
 (18) If the research entity is a research representative body, the entity must ensure that the required arrangements impose obligations on each of its members to the following effect:
 (a) the member must comply with subsection (16) as if it were a research entity; and
 (b) if a customer makes a complaint to the member about the use or disclosure of the customer data or other information relating to the customer, the