Document ID: chunk:federal_register_of_legislation:C2025C00185:section:1051:p2
Version: federal_register_of_legislation:C2025C00185
Segment Type: section
Provision Reference: s 1051 (pt 2/2)
Character Range: 4637358–4638853

operational requirements are that:
 (a) the complaints mechanism under the scheme is appropriately accessible to persons dissatisfied with members of the scheme; and
 (b) complaints against members of the scheme are resolved (including by making determinations relating to such complaints) in a way that is fair, efficient, timely and independent; and
 (c) appropriate expertise is available to deal with complaints; and
 (d) reasonable steps are taken to ensure compliance by members of the scheme with those determinations; and
 (e) under the scheme, determinations made by the operator of the scheme are:
 (i) binding on members of the scheme; but
 (ii) not binding on complainants under the scheme; and
 (f) for superannuation complaints, there are no limits on:
 (i) the value of claims that may be made under the scheme; or
 (ii) the value of remedies that may be determined under the scheme.
Note: Division 3 includes additional provisions relating to superannuation complaints.

Compliance requirements
 (5) The compliance requirements are that:
 (a) the operator of the scheme is to ensure that the following are complied with:
 (i) conditions of the authorisation of the scheme specified under paragraph 1050(5)(b);
 (ii) regulatory requirements issued under section 1052A;
 (iii) directions given under section 1052B, 1052BA or 1052C;
 (iv) the requirements of section 1052E; and
 (b) material changes to the scheme are not to be made without the approval of ASIC under section 1052D.