Document ID: chunk:federal_register_of_legislation:F2021L00043:schedule:1:p4
Version: federal_register_of_legislation:F2021L00043
Segment Type: schedule
Provision Reference: sch 1 (pt 4/4)
Character Range: 10605–11297

for the delay;
                  b)  tell you the date by which you can reasonably expect to hear the outcome of our investigation; and
            c)  give you monthly updates on the progress;
                  d)  tell you about your right to complain to AFCA if you are dissatisfied; and
            e)  provide you with contact details for AFCA.

             However, for complaints involving hardship notices or postponement of enforcement, exceptions apply to the 21 day timeframe if we do not have sufficient information to make a decision or we reach an agreement with you. If we require further information from you then we will request it within 21 days of receiving the complaint.