Document ID: chunk:federal_register_of_legislation:F2024C01057:reg:51
Version: federal_register_of_legislation:F2024C01057
Segment Type: reg
Provision Reference: reg 51
Character Range: 44248–45315

51  Contracted service providers may accept and charge certain fees only
 (1) A contracted service provider must not request or accept a fee or any other payment from a voucher‑holder for a service provided to the voucher‑holder under the voucher system other than in accordance with this instrument and the conditions set out in the schedule of service items and fees.
 (2) If a contracted service provider accepts a fee or any other payment from a voucher‑holder contrary to the Act, this instrument, the service provider contract or the schedule of service items and fees, it must refund that amount to the voucher‑holder.
 (3) Nothing in this Part prevents a voucher‑holder from purchasing private services or devices:
 (a) in accordance with section 49; or
 (b) from a provider that is not a contracted service provider.
 (4) A contracted service provider must have procedures in place to inform a voucher‑holder in writing of any fees that are expected in respect of that voucher‑holder's services at the earliest opportunity before the services are provided.