Document ID: chunk:federal_register_of_legislation:C2024A00104:section:23:p2
Version: federal_register_of_legislation:C2024A00104
Segment Type: section
Provision Reference: s 23 (pt 2/2)
Character Range: 114837–116921

informed, in a way the individual understands, about the funded aged care services the individual accesses; and
 (b) express opinions about the funded aged care services the individual accesses and be heard.
 (8) An individual has a right to communicate in the individual's preferred language or method of communication, with access to interpreters and communication aids as required.
 (9) An individual has a right to:
 (a) open communication and support from registered providers when issues arise in the delivery of funded aged care services; and
 (b) make complaints using an accessible mechanism, without fear of reprisal, about the delivery of funded aged care services to the individual; and
 (c) have the individual's complaints dealt with fairly and promptly.

Advocates, significant persons and social connections
 (10) An individual has a right to be supported by an advocate or other person of the individual's choice, including when exercising or seeking to understand the individual's rights in this section, voicing the individual's opinions, making decisions that affect the individual's life and making complaints or giving feedback.
 (11) An individual has a right to have the role of persons who are significant to the individual, including carers, visitors and volunteers, be acknowledged and respected.
 (12) An individual has a right to opportunities, and assistance, to stay connected (if the individual so chooses) with:
 (a) significant persons in the individual's life and pets, including through safe visitation by family members, friends, volunteers or other visitors where the individual lives and visits to family members or friends; and
 (b) the individual's community, including by participating in public life and leisure, cultural, spiritual and lifestyle activities; and
 (c) if the individual is an Aboriginal or Torres Strait Islander person—community, Country and Island Home.
 (13) An individual has a right to access, at any time the individual chooses, a person designated by the individual, or a person designated by an appropriate authority.