Document ID: chunk:federal_register_of_legislation:F2018L00634:reg:15
Version: federal_register_of_legislation:F2018L00634
Segment Type: reg
Provision Reference: reg 15
Character Range: 16446–17402

15  Making a complaint to the Commissioner
 (1) A person may make a complaint to the Commissioner in relation to an issue arising out of, or in connection with, the provision of supports or services provided by an NDIS provider.
 (2) A complaint:
 (a) may be made orally, in writing or by any other means which is appropriate in the circumstances; and
 (b) may be made anonymously.
 (3) The complainant may ask the Commissioner to keep any of the following information confidential:
 (a) the identity of the complainant;
 (b) the identity of a person identified in the complaint;
 (c) any other details included in the complaint.
 (4) The Commissioner must take reasonable steps to ensure that:
 (a) appropriate support and assistance is provided to any person who wishes to make a complaint; and
 (b) a person making a complaint, and persons with disability affected by a complaint, are provided with information about accessing an independent advocate.