Document ID: chunk:federal_register_of_legislation:F2017C00444:body:0:p8
Version: federal_register_of_legislation:F2017C00444
Segment Type: other
Provision Reference: 
Character Range: 20018–23149

the results.

To be compliant with Standard 3 the VET Regulator must meet the following:

     3.1.  The VET Regulator establishes and maintains effective communication arrangements with other VET Regulators and relevant VET stakeholders.
     3.2.  The VET Regulator communicates clear and accurate information and advice to relevant VET stakeholders on:
       a)      regulatory requirements, decisions and practice, including publishing, subject to any legal prohibition, information about decisions to impose a sanction on an RTO and the reasons for imposing the sanction;
       b)      emerging risks in the sector and patterns of non-compliance; and
       c)      cooperative arrangements between VET Regulators that promote consistency of practice and interpretation of the Standards for RTOs and the Standards for VET Accredited Courses.
     3.3.  The VET Regulator ensures that the information kept in the National Register is current as it relates to information within the VET Regulator's scope of responsibility.
     3.4.  The VET Regulator ensures that data on qualifications cancelled or issued by the VET Regulator, is provided to the National Centre for Vocational Education Research for inclusion in the national VET data collection.
     3.5.  The VET Regulator implements a policy to manage and respond to reports of an RTO's non-compliance with the Standards for RTOs which:
       a)      is publically available;
       b)      sets out the procedure for making such a report;
       c)      explains how such reports are used in supporting compliance efforts of the VET Regulator;
       d)      explains the circumstances in which it is appropriate for the VET Regulator to inform the provider of the report about its progress, and if so, how this would happen;
       e)      ensures that these reports are processed in accordance with the principles of natural justice and procedural fairness;
       f)        requires the VET Regulator to maintain records of all reports about RTOs and their conclusion; and
       g)      requires the VET Regulator to report on its handling of these reports to its Minister at least on a quarterly basis.
     3.6.  The VET Regulator implements a policy to manage and respond to stakeholder complaints about its regulatory practices which:
       a)      is publicly available;
       b)      sets out the procedure for making a complaint;
       c)      includes target timeframes for acknowledging and finalising complaints which are set and monitored by the VET Regulator;
       d)      provides information about how, if applicable, the complainant will be informed about the progress and conclusion of the complaint;
       e)      ensures that complaints are processed in accordance with the principles of natural justice and procedural fairness;
       f)        requires that if the VET Regulator considers more than 90 days will be required to finalise the complaint, the VET Regulator will inform the complainant in writing, including reasons why more than 90 days is required; and
       g)      requires the VET Regulator to maintain records of all