Document ID: chunk:federal_register_of_legislation:F2024C01147:reg:28
Version: federal_register_of_legislation:F2024C01147
Segment Type: reg
Provision Reference: reg 28
Character Range: 45165–46216

28  Welfare checks  – significant network outages
 (1) A carriage service provider must, as soon as practicable after:
 (a) becoming aware of a significant network outage that adversely affects a controlled network or controlled facility that the provider owns or operates; or
 (b) being notified of a significant network outage under paragraph 27(2)(b),

  undertake, or arrange to be undertaken, a welfare check on an end-user who made an unsuccessful emergency call during the outage using an emergency telephone service supplied by the carriage service provider.
 (2) Subsection (1) does not apply where:
 (a) the carriage service provider cannot identify that the end-user has made the unsuccessful emergency call;
 (b) the carriage service provider is satisfied that the end-user subsequently made a successful emergency call; or
 (c) the end-user made the unsuccessful emergency call using a public mobile telecommunications service, and the location of the customer equipment from which the call was made has changed since the call was made.