Document ID: chunk:federal_register_of_legislation:F2024C01258:schedule:4:p6
Version: federal_register_of_legislation:F2024C01258
Segment Type: schedule
Provision Reference: sch 4 (pt 6/12)
Character Range: 32806–35577

means both of the following:
 (a) a physical address for service in Australia;
 (b) an electronic address for service.
ADI (short for authorised deposit‑taking institution) has the meaning given by the Banking Act 1959.
affiliate has the meaning given by rule 1.10D.
AP disclosure consent has the meaning given by rule 1.10A.
associated person, of another person, means any of the following:
 (a) a person who:
 (i) makes or participates in making, or would (if the other person were an accredited person) make or participate in making, decisions that affect the management of CDR data by the other person; or
 (ii) has, or would have (if the other person were an accredited person), the capacity to significantly affect the other person's management of CDR data;
 (b) if the other person is a body corporate—a person who:
 (i) is an associate (within the meaning of the Corporations Act 2001) of the other person; or
 (ii) is an associated entity (within the meaning of the Corporations Act 2001) of the other person.
authorisation to disclose CDR data means:
 (a) an authorisation given by a CDR consumer under Part 4 to a data holder; or
 (b) such an authorisation as amended in accordance with these rules.
business consumer disclosure consent has the meaning given by rule 1.10A.
business consumer statement has the meaning given by rule 1.10A.
category, of consents, has the meaning given by rule 1.10A.
CDR business consumer has the meaning given by rule 1.10A.
CDR complaint data, in relation to a CDR participant, means the following:
 (a) the number of CDR consumer complaints received by the CDR participant;
 (b) the number of such complaints for each complaint type into which the CDR participant categorises complaints in accordance with its complaints handling process;
 (c) the number of such complaints resolved;
 (d) the average number of days taken to resolve CDR consumer complaints through internal dispute resolution;
 (e) the number of CDR consumer complaints referred to a recognised external dispute resolution scheme;
 (f) the number of CDR consumer complaints resolved by external dispute resolution;
 (g) in relation to a CDR participant that is a data holder―the number of CDR product data complaints received.
Note:  Complaints covered by paragraph (g) are not "CDR consumer complaints".
CDR consumer has a meaning affected by subrule (2).
Note: The term "CDR consumer" is defined in the Act: see subsection 56AI(3) of the Act. Subrule (2) deals with the usage of this term in these rules.
CDR consumer complaint means any expression of dissatisfaction made by a CDR consumer to or about a CDR participant, or a CDR representative of a CDR participant:
 (a) that relates to:
 (i) that person's obligations under or compliance with:
 (A) Part