Document ID: chunk:federal_register_of_legislation:F2017L00298:body:0:p14
Version: federal_register_of_legislation:F2017L00298
Segment Type: other
Provision Reference: 
Character Range: 33863–36636

with the way in which the complaint is handled, the customer may make a complaint to:
 (i) in the case where the customer is an individual whose complaint to the publisher involves an act or practice that may be an interference with the privacy of the individual – the Information Commissioner; and
 (ii) in any other case – the ACMA; and
 (b) give the customer information about how to contact the Information Commissioner or the ACMA; and
 (c) provide reasonable assistance to the Information Commissioner or the ACMA in relation to any such complaint if requested by the Information Commissioner or the ACMA to do so.

Technical systems for receiving customer data
 (16) The public number directory publisher must have technical systems to receive customer data in accordance with any technical method specified by the IPND Manager.
Note: The technical method or methods specified by the IPND Manager may be changed from time to time.

Suppressed address entry
 (17) A public number directory publisher must not publish a directory address that is a suppressed address entry.

Other conditions
 (18) The ACMA:
 (a) may specify in writing other conditions to which the final authorisation is subject; and
 (b) may vary or remove any condition so specified (specified condition); and
 (c) must notify the public number directory publisher in writing of any specified condition, or of any variation or removal of such a condition, as soon as practicable, and before the condition, or the variation or removal, is expressed to take effect; and
 (d) must notify the IPND Manager in writing of any specified condition, or of any variation or removal of such a condition, that is relevant to its role as IPND Manager.
Note: See Part 29 of the Act for additional requirements in relation to the notification of certain decisions under this scheme.

Compliance with relevant requirements
 (19) The public number directory publisher must comply with the relevant requirements.
 (20) The public number directory publisher must take all reasonable steps to ensure that any person who is one of its personnel:
 (a) is made aware of the publisher's obligations to meet the relevant requirements; and
 (b) cooperates with the publisher in meeting the relevant requirements; and
 (c) notifies the publisher in writing as soon as practicable after becoming aware that the person has done, or omitted to do, something that would have breached a relevant requirement if the person had been a public number directory publisher.
 (21) If the public number directory publisher becomes aware that:
 (a) the publisher has breached any relevant requirement; or
 (b) a person who is one of its personnel has done, or omitted to do, something that would have breached a relevant requirement if the