Document ID: chunk:federal_register_of_legislation:F2023L01726:reg:18
Version: federal_register_of_legislation:F2023L01726
Segment Type: reg
Provision Reference: reg 18
Character Range: 16595–18995

18  Incident management system procedures
 (1) The incident management system of a covered person must establish procedures to be followed in identifying, managing and resolving incidents, including procedures that specify the following:
 (a) how incidents are identified, recorded and reported;
 (b) to whom incidents must be reported;
 (c) the person who is responsible for reporting incidents that are reportable incidents to the Department;
 (d) how the covered person will provide support and assistance to persons with disability affected by an incident (including information about access to advocates such as independent advocates), to ensure their health, safety and wellbeing;
 (e) how the covered person will provide support and assistance to employees of the covered person affected by an incident (including information about access to advocates such as independent advocates), to ensure their health, safety and wellbeing;
 (f) how persons with disability affected by an incident will be involved in the management and resolution of the incident;
 (g) when an investigation by the covered person is required to establish the causes of a particular incident, its effect and any operational issues that may have contributed to the incident occurring, and the nature of that investigation;
 (h) when corrective action is required and the nature of that action.
 (2) The procedures may vary, depending on the seriousness of the incident.
 (3) The incident management system must require all incidents to be assessed in relation to the following, with the assessment considering the views of persons with disability affected by the incident:
 (a) whether the incident could have been prevented;
 (b) how well the incident was managed and resolved;
 (c) what, if any, remedial action needs to be undertaken to prevent further similar incidents from occurring, or to minimise their impact;
 (d) whether other persons or bodies need to be notified of the incident.
 (4) The incident management system must set out procedures for ensuring that the requirements of subsection (3) are complied with.
 (5) The incident management system must provide that, if the incident is a reportable incident, the incident must also be notified and managed in accordance with Division 3.
 (6) The incident management system must also provide for the periodic review of the system to ensure its effectiveness.