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Version: federal_register_of_legislation:F2017L00323
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name and contact details of the person that caused the call to be made;
            (c)           the name and contact details of any person responsible for dealing with inquiries or complaints about:
               (i)            the individual making the call;
               (ii)          the employer of the individual making the call (if applicable);
               (iii)        the person who caused the call to be made.

    11 Contact details

    For sections 9 and 10 contact details must include:
            (a)  the company name or registered business name, or if these details do not exist, a name by which the organisation or individual can be readily identified; and
            (b) an Australian number suitable for receiving voice calls during normal business hours at the location of the call recipient, and at least one of the following accurate and current addresses:
                (i)                 street address;
                (ii)               postal or business address, other than a street address;
                (iii)             email address;
                (iv)             web address that makes available a customer contact facility or at least one of the kinds of address listed in subparagraphs (i), (ii) and (iii).
           Note: The Australian number provided can be any number suitable for receiving voice calls during the hours referred to and need not be the number of a telephone from which the caller makes telemarketing calls.

    12 Calls that involve a recorded or synthetic voice
    Where a caller makes, or causes to be made, a call involving recorded or synthetic voices, the caller must ensure that a mechanism is provided during the call to enable the call recipient to request:
           (a)           for calls that are not research calls – the information described in subsection 9(4); or

           (b)          for research calls – the information described in subsection 10(5).
       Example
       The call recipient may be advised of the facility to request such information by pressing a button to talk to an operator or to obtain further details about the call, the caller and/or the entity that is causing the call to be made.
    13 Terminating a call

        (1) A caller must immediately terminate a call, or ensure that a call is immediately terminated, if:
            (a) the person making the call, receives information that would lead a reasonable person to conclude that the call recipient is not at the usual residential address of the relevant account‑holder and has received the call at a time that is a calling time described in subsection 8(1), (2) or (3) at the location at which the call is received; or
            (b) the call recipient asks for the call to be terminated or otherwise indicates that the call recipient does not want the call to continue.
       Example
        If:
           (a)     a call recipient receives a call on a mobile phone in a different time zone to the usual residential