Document ID: chunk:federal_register_of_legislation:F2014L01684:reg:10:p16
Version: federal_register_of_legislation:F2014L01684
Segment Type: reg
Provision Reference: reg 10 (pt 16/32)
Character Range: 73352–76559

circumstances determined under the Rules.

       8.2 The Registrar must not register a person as a cabling provider who has not correctly completed a registration form approved by the Registrar.

       8.3 If the ACMA directs the Registrar to suspend or revoke or to subsequently cease suspension of or renew the registration of a cabling provider, the Registrar must do so immediately.

      9. Reporting to the ACMA

       9.1 The Registrar must, within 15 Business Days of the end of each calendar quarter, provide an accurate Performance Report to the ACMA which must include the following information:
          (a) the performance of the Registrar against the Service Levels;
          (b) the number of registrations of cabling providers by the following categories:
             (i) new or renewal; and
             (ii) type of registration (that is, open, restricted, lift or other cabling work);
          (c) a reasonable estimate using an appropriate sampling system of:
             (i) the method of application (that is, in person, mail, facsimile, email, internet or other electronic communication); and
             (ii) industry sector (that is, telecommunications, lifts, security, fire, computing or other industry sector);
          (d) data concerning complaints, including:
             (i) the number of complaints received by the Registrar;
             (ii) source and nature of complaint;
             (iii) response time;
             (iv) if applicable, action taken to remedy the matter complained of;
             (v) if applicable, the complainant's response to subparagraph (iv);
             (vi) service satisfaction reports, being the reports based on surveys developed to measure customer satisfaction with the Registrar's services; and
             (vii) any other matter which the Registrar reasonably considers it important to bring to the ACMA's attention.

       9.2 The Registrar must, by 31 October of each year, complete an Annual Performance Report which must include the following:
          (a) Performance Reports provided under clause 9.1 compiled for the financial year; and
          (b) statistical analysis of the nature of complaints and other data concerning complaints received during the financial year.

       9.3 The Registrar must, by 31 October of each year, complete an Annual Business Report which must include audited financial statements and reports of the Registrar for the financial year complying with relevant accounting standards.

       9.4 The Registrar must, by 31 October of each year:
          (a) provide a copy of the Annual Performance Report to the ACMA; and
          (b) provide a copy of the Annual Business Report to the ACMA.

       9.5 The ACMA may provide copies of:
          (a) the quarterly Performance Reports and Annual Performance Report to the Registrar Coordinating Committee; and
          (b) the Annual Performance Report to members of the public.

      10. Negation of Employment, Partnership and Agency

       10.1 The Registrar is not by virtue of this Deed an officer, employee, partner or agent of the Commonwealth or the ACMA, nor does the Registrar have any power or authority to bind or