Document ID: chunk:federal_register_of_legislation:F2017L00298:body:0:p13
Version: federal_register_of_legislation:F2017L00298
Segment Type: other
Provision Reference: 
Character Range: 31334–34077

the customer data relating to the number; or
 (ii) arrange for any document or database of that kind to be released; and
 (d) must, within 10 business days after being notified, destroy securely all of the customer data in its possession relating to the number.
 (10) The public number directory publisher must not contact a customer who has an unlisted number in the IPND unless the publisher has a pre‑existing business relationship with the customer that relates to a PND that it publishes.
Example: An example of a pre-existing relationship is a paid listing in a PND that the public number directory publisher publishes.

Updating PNDs
 (11) The public number directory publisher must update at least annually each PND that it publishes and maintains in:
 (a) a hard copy format; or
 (b) on a disk or in another recorded format.
 (12) The public number directory publisher must update at least monthly each PND that it publishes and maintains online or in another streaming electronic format.
Note: This update is for the PND as a whole, and should not be confused with the obligation in subsection (9) to amend any PND that it publishes and maintains online, or in another streaming electronic format, to remove all of the customer data relating to a number that has become an unlisted number.

Correcting customer information
 (13) If a customer advises the public number directory publisher that the customer's information in a PND that it publishes is incorrect, the publisher must, within 10 business days after being advised:
 (a) correct the information in:
 (i) any PNDs that it publishes and maintains online or in another streaming electronic format; and
 (ii) the customer data in its possession; and
 (b) tell the customer to contact the customer's carriage service provider to ensure that the information is correctly entered into the IPND.
Note: The public number directory publisher is expected to take reasonable steps to verify the identity of the party providing the advice.

Internal dispute resolution procedures
 (14) The public number directory publisher must have internal dispute resolution procedures that will enable it to deal with inquiries or complaints from customers about the use or disclosure of their information in any PND that it publishes.
 (15) If a customer makes a complaint to the public number directory publisher about the use or disclosure of the customer's information in a PND that it publishes, the publisher must:
 (a) inform the customer that if the customer is dissatisfied with the way in which the complaint is handled, the customer may make a complaint to:
 (i) in the case where the customer is an individual whose complaint to the publisher involves an act or practice that may be an