Document ID: chunk:federal_register_of_legislation:C2024C00742:clause:1_25
Version: federal_register_of_legislation:C2024C00742
Segment Type: clause
Provision Reference: sch 1 cl 25
Character Range: 1401206–1403557

25  Access to quality of service information etc.
 (1) This clause applies to a carrier (the first carrier) if the first carrier supplies carriage services to another carrier (the second carrier).
 (2) The first carrier must, if requested to do so by the second carrier, provide the second carrier with timely and detailed information relating to:
 (a) conditions affecting the quality of service experienced by customers of the second carrier; and
 (b) localisation of telecommunications network conditions affecting traffic offered by the second carrier to the first carrier's telecommunications network; and
 (c) routing information allowing the second carrier to determine in which telecommunications network calls have failed; and
 (d) identification of switching or other equipment or facilities in each of the first carrier's telecommunications networks which contribute to a level of uncompleted calls, affecting the second carrier's offered traffic, beyond the threshold agreed by the first carrier and the second carrier and consistent with terms used in the relevant ITU(T) Recommendations; and
 (e) periodic summaries, in relation to the second carrier's traffic, of unsuccessful call ratios across the first carrier's telecommunications network, categorised by cause of call failure and including separate identification of telecommunications network difficulties and congestion; and
 (f) telecommunications network control actions taken by the first carrier which would affect the completion success rate of calls offered to the first carrier by the second carrier; and
 (g) such other matters (if any) as are specified in the regulations.
 (3) The first carrier is not required to comply with subclause (2) unless the second carrier's request is reasonable.
 (4) If information is requested by the second carrier under subclause (2), the first carrier must make the information available to the second carrier as soon as practicable after the request is made.
 (5) In this clause:
ITU(T) Recommendations means the E500, E600 and E700 series of recommendations dealing with quality of service, telecommunications network management and traffic engineering promulgated by the International Telecommunication Union, being recommendations in force on:
 (a) 1 July 1997; or
 (b) such later date (if any) as is specified in the regulations.