Document ID: chunk:federal_register_of_legislation:F2023C00435:front:0:p1
Version: federal_register_of_legislation:F2023C00435
Segment Type: other
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Character Range: 0–3241

ASIC Corporations (Internal Dispute Resolution Data Reporting) Instrument 2022/205

About this compilation

Compilation No. 1

This is a compilation of ASIC Corporations (Internal Dispute Resolution Data Reporting) Instrument 2022/205 as in force on 2 May 2023. It includes any commenced amendment affecting the legislative instrument to that date.

This compilation was prepared by the Australian Securities and Investments Commission.

The notes at the end of this compilation (the endnotes) include information
about amending instruments and the amendment history of each amended provision.

Contents

Part 1—Preliminary
1 Name of legislative instrument
3 Authority
4 Definitions
Part 2—Internal dispute resolution information to be provided to ASIC
5 Internal dispute resolution information to be provided to ASIC
6 Application
7 Personal information
Part 3—Repeal
8 Repeal
Schedule 1—Second tranche firms
Endnotes
Endnote 1—Instrument history
Endnote 2—Amendment history

Part 1—Preliminary

1 Name of legislative instrument
This instrument is the ASIC Corporations (Internal Dispute Resolution Data Reporting) Instrument 2022/205.

3 Authority

       This instrument is made under subsection 912A(2A) of the Corporations Act 2001.

4 Definitions

       In this instrument:

       approved deposit fund has the same meaning as in the SIS Act.

       Australian credit licence has the same meaning as in the Credit Act.
closed in relation to a complaint received by a financial services licensee means that:
           (a) the licensee has:
              (i) provided an IDR response; or
              (ii) resolved the complaint to the complainant's satisfaction; or
              (iii) given the complainant an explanation or apology when the licensee can take no further action to reasonably address the complaint; and
           (b) the licensee has not reopened the complaint since dealing with the complaint under paragraph (a).
           Note: See paragraphs 53, 54 and 71 of Regulatory Guide 271.

       Corporations Act means the Corporations Act 2001.

       Credit Act means the National Consumer Credit Protection Act 2009.

       credit licensee means a person who holds an Australian credit licence.

       first tranche firm means a financial services licensee that provides financial services covered by its licence to retail clients and that is any of the following, or a subsidiary of any of the following:

           (a) Commonwealth Bank of Australia ACN 123 123 124;

           (b) Australia and New Zealand Banking Group Limited ACN 005 357 522;

           (c) National Australia Bank Limited ACN 004 044 937;

           (d) Westpac Banking Corporation ACN 007 457 141;

           (e) AMP Limited ACN 079 354 519;

           (e) Dai-Ichi Life Holdings Inc;

           (f) Insignia Financial Ltd ACN 100 103 722;

           (g) United Super Pty Ltd ACN 006 261 623;

           (h) Unisuper Limited ACN 006 027 121;

           (i) Retail Employees Superannuation Pty. Limited ACN 001 987 739;

           (j) AustralianSuper Pty Ltd ACN 006 457 987.

       IDR data dictionary means Section B of the IDR data reporting handbook.

       IDR data reporting handbook means