Document ID: chunk:federal_register_of_legislation:F2019L01655:clause:1_13:p2
Version: federal_register_of_legislation:F2019L01655
Segment Type: clause
Provision Reference: sch 1 cl 13 (pt 2/3)
Character Range: 26682–29328

that time for the IMR service which have not yet been billed to the customer;
 (b) if a customer is using an included value pack, the tool must result in the customer being notified as soon as is reasonably practicable after the customer reaches 50%, 85% and 100% of the included value; and
 (c) if a customer is using an automatic pre-pay service under which the customer may incur AUD 100 or more of data usage charges, the tool must:
 (i) each time the customer reaches an estimated increment of AUD 100 in such charges, result in the customer being notified as soon as is reasonably practicable of the total amount of estimated charges at that time for the IMR service which have not yet been billed to the customer; or
 (ii) result in the customer being notified as soon as is reasonably practicable after an automatic prepayment.
Note:  The spend management tools in subsections (2) and (3) may be provided as a single tool.
 (4) A CSP that supplies an IMR service to a customer may make available methods for customers to elect to decline to receive the notifications described in paragraphs (3)(a), (b) and (c).
 (5) A CSP must not allow customers to decline to receive the notifications described in paragraphs (3)(a), (b) and (c) by way of accepting a term or condition of a standard form customer contract or the default terms and conditions associated with the purchase of an included value pack.
 (6) If a customer declines to receive the notifications described in paragraphs 3(a), (b) and (c), the CSP must:
 (a) send an acknowledgement to the customer, using the customer's preferred method of communication, advising the customer that the customer may request to receive the notifications again at any time; and
 (b) implement any such request as soon as is reasonably practicable, at no cost to the customer.
 (7) A CSP that makes available methods for customers to elect to decline to receive the notifications described in paragraphs (3)(a), (b) and (c) must also make available methods for customers to quickly and easily establish whether they have currently elected to decline to receive those notifications.
 (8) The requirement in paragraph (3)(b) does not apply where the customer is using an included value pack that is part of an included value plan of a kind that was made available by the CSP prior to 1 March 2012.
 (9) A notification under paragraph (3)(b) when a customer reaches 50% and 85% of the included value of an included value pack, must also include the maximum charge information that will apply to the customer's telecommunications product if and when the customer reaches 100% of the included value of