Document ID: chunk:federal_register_of_legislation:F2022C00851:reg:9
Version: federal_register_of_legislation:F2022C00851
Segment Type: reg
Provision Reference: reg 9
Character Range: 10298–12468

9  When a fee is not paid
 (1) This section applies if:
 (a) a consumer has not paid a fee for the supply of electricity to the consumer at premises, or for the supply of services related to the supply of electricity to the consumer at premises, in accordance with a notice sent to the consumer under subsection 6(4); and
 (b) at least 5 business days have elapsed after the day specified in the notice as the day by which the fee must be paid; and
 (c) a special payment arrangement under section 10 is not in force between the Administrator and the consumer in relation to the fee; and
 (d) the Administrator is not aware that a person residing at the premises is dependent on life support equipment.
 (2) The Administrator must send a written notice (the reminder notice) to the consumer in relation to the fee.
 (3) The reminder notice must state that the fee has not been paid and that special payment arrangements can be made under section 10 if the consumer is experiencing difficulties in paying the fee.
 (4) If the fee is not paid within 10 business days of the date of the reminder notice, the Administrator may send the consumer a written warning (the disconnection warning).
 (5) The disconnection warning must state that action may be taken to disconnect the supply of electricity to the premises unless the following are paid within the period specified in the disconnection warning:
 (a) the fee;
 (b) if the Administrator charges a fee for the disconnection warning—that fee.
 (6) The period specified in the disconnection warning must not be less than 5 business days.
 (7) If the consumer does not pay the fee within the period specified in the disconnection warning, the Administrator may disconnect the supply of electricity to the premises until:
 (a) the consumer has paid:
 (i) the fee; and
 (ii) if the Administrator charges a fee for the disconnection warning—that fee; and
 (iii) if the Administrator charges a fee for reconnecting the supply of electricity to the premises after the disconnection—that fee; or
 (b) a special payment arrangement under section 10 is in force between the Administrator and the consumer in relation to the fee.