Document ID: chunk:federal_register_of_legislation:F2022L00548:reg:6:p6
Version: federal_register_of_legislation:F2022L00548
Segment Type: reg
Provision Reference: reg 6 (pt 6/6)
Character Range: 16517–18429

high-risk customer interaction.
           satellite telephone service means a carriage service with which end-users make calls via a satellite-based facility.
           SIM means a subscriber identity module.
           SIM swap request means the transfer of a public number connected to a public mobile telecommunications service from one SIM to a new SIM.
           SMS message means a message or series of messages sent using a short message service.
           special services number has the same meaning as in section 31 of the Telecommunications Numbering Plan 2015.
           telecommunications service means any of the following carriage services:
             (a)      standard telephone service;
             (b)      public mobile telecommunications service;
             (c)      a carriage service that enables customers to access the internet.
           unlisted authorised representative means a person who is authorised by the customer, or by a court or tribunal or any other body legally empowered to represent customers, to act on behalf of the customer, other than an authorised representative.
           validated: see subsection (2).
               Note: A number of other expressions used in this determination are defined in the Act, including the following:
                 (a)      carriage service;
                 (b)     carriage service provider;
                 (c)      public mobile telecommunications service;
                 (d)     standard telephone service.
           (2)      An email address, mobile application, device or account (the contact point) has been validated by a customer or authorised representative if the customer or authorised representative has undertaken a security process required by the carriage service provider in relation to the contact point which verifies that the customer or authorised representative has access to the contact point.