Document ID: chunk:federal_register_of_legislation:F2024C00276:front:0:p16
Version: federal_register_of_legislation:F2024C00276
Segment Type: other
Provision Reference: 
Character Range: 41890–44858

information includes but is not limited to quality/performance indicator data collected under Clause 7.5, validation outcomes, client, trainer and assessor feedback and complaints and appeals.
2.3. The RTO ensures that where services are provided on its behalf by a third party the provision of those services is the subject of a written agreement.
2.4. The RTO has sufficient strategies and resources to systematically monitor any services delivered on its behalf, and uses these to ensure that the services delivered comply with these Standards at all times.

         Standard 3. The RTO issues, maintains and accepts AQF certification documentation in accordance with these Standards and provides access to learner records.
Context:

To maintain the integrity and national recognition of training products, AQF certification must be consistent in presentation and RTOs must accept the certification issued by other RTOs. This is the purpose of nationally agreed requirements about the nature of certification content and presentation and maintenance. Learner needs should be met through timely issuance of AQF certification documentation and access to their records.

RTOs are not obliged to issue any certification that would be entirely comprised of units or modules completed at another RTO or RTOs.

To be compliant with Standard 3 the RTO must meet the following:
3.1. The RTO issues AQF certification documentation only to a learner whom it has assessed as meeting the requirements of the training product as specified in the relevant training package or VET accredited course.
3.2. All AQF certification documentation issued by an RTO meets the requirements of Schedule 5.
3.3. AQF certification documentation is issued to a learner within 30 calendar days of the learner being assessed as meeting the requirements of the training product if the training program in which the learner is enrolled is complete, and providing all agreed fees the learner owes to the RTO have been paid.
3.4. Records of learner AQF certification documentation are maintained by the RTO in accordance with the requirements of Schedule 5 and are accessible to current and past learners.
3.5. The RTO accepts and provides credit to learners for units of competency and/or modules (unless licensing or regulatory requirements prevent this) where these are evidenced by:
       a) AQF certification documentation issued by any other RTO or AQF authorised issuing organisation; or
       b) authenticated VET transcripts issued by the Registrar.
3.6. The RTO meets the requirements of the Student Identifier scheme, including:
       a) verifying with the Registrar, a Student Identifier provided to it by an individual before using that Student Identifier for any purpose;
       b) ensuring that it will not issue AQF certification documentation to an individual without being in receipt of a verified Student Identifier for that individual, unless an exemption applies under the