Document ID: chunk:federal_register_of_legislation:F2023C01181:reg:19:p4
Version: federal_register_of_legislation:F2023C01181
Segment Type: reg
Provision Reference: reg 19 (pt 4/11)
Character Range: 15818–18724

b) review procedure for dealing with review of decisions made by OUA relating to assistance under Part 3-3 of the Act complies with the requirements that are specified in the Higher Education Provider Guidelines for the review procedures of higher education providers for decisions in relation to assistance under Chapter 3 of the Act

      3.15.20 OUA must ensure that all of the students who access a unit of study through OUA have their complaints about academic matters dealt with through the academic grievance procedure of the higher education provider that has made the unit available through OUA.

      3.15.25 OUA must publish, and make publicly available, up to date information setting out:

        a) its non-academic grievance and review procedures and any other complaint mechanisms available to complain about OUA's decisions; and

        b) how students are to submit a complaint about an academic matter to a higher education provider that has made a unit of study available through OUA.

      3.15.30 OUA must appoint a review officer to undertake reviews of decisions made by OUA relating to a person's application for re-crediting of the person's FEE‑HELP balance.

      3.15.35 OUA must ensure that a review officer of OUA:

        a) does not review a decision that the review officer was involved in making; and

        b) in reviewing a decision of OUA, occupies a position that is senior to that occupied by any person involved in making the original decision.

      3.15.40 In respect of Personal Information obtained for the purposes of Chapters 2, 3 and 4 of the Act, OUA must comply with:

        a) the Australian Privacy Principles set out in Schedule 1 to the Privacy Act 1988; and

        b) the requirements for the protection of Personal Information as set out in Part 5‑4 of the Act.

      3.15.45 OUA must have a procedure under which a student accessing unit/s of study through OUA may apply to OUA for, and receive, a copy of Personal Information that OUA holds in relation to that student.  OUA must comply with this procedure.

      3.15.50 OUA must ensure that a student accessing a unit of study through OUA may apply to the higher education provider that has made the unit available for, and receive, a copy of Personal Information that the higher education provider holds in relation to that student.

      3.15.51 Complaints about breaches of privacy should be referred to the Department's Privacy Contact Officer. Privacy complaints may be emailed to privacy@education.gov.au or can be sent to:

      Privacy Contact Officer
      People, Communication and Legal Group
      Department of Education and Training
      GPO Box 9880
      Canberra ACT 2601.

      Privacy complaints can be made directly to the Australian Privacy Commissioner; however the Australian Privacy Commissioner prefers that the Department first be given an opportunity