Document ID: chunk:federal_register_of_legislation:C2017A00131:clause:1_181g
Version: federal_register_of_legislation:C2017A00131
Segment Type: clause
Provision Reference: sch 1 cl 181G
Character Range: 102847–103940

181G   Commissioner's complaints functions
  The Commissioner's complaints functions are as follows:
 (a) the functions relating to the investigation, management, conciliation and resolution of complaints conferred on the Commissioner by the National Disability Insurance Scheme rules made for the purposes of section 73X;
 (b) to educate people about, and develop resources relating to, best practice in the handling of:
 (i) complaints arising out of, or in connection with, the provision of supports or services by NDIS providers; and
 (ii) matters arising from such complaints;
 (c) to build the capability of people with disability to pursue complaints in relation to the provision of supports or services by NDIS providers;
 (d) to build NDIS provider capability to develop a culture of learning and innovation to deliver high quality supports and services, prevent incidents and respond to complaints;
 (e) to collect, correlate, analyse and disseminate information relating to complaints arising out of, or in connection with, the provision of supports or services by NDIS providers.