Document ID: chunk:federal_register_of_legislation:C2025C00122:section:2:p34
Version: federal_register_of_legislation:C2025C00122
Segment Type: section
Provision Reference: s 2 (pt 34/53)
Character Range: 423171–425972

Aged Care (Transitional Provisions) Principles made under the Aged Care (Transitional Provisions) Act 1997;
 (e) to charge no more for any other care or services than an amount agreed beforehand with the care recipient, and to give the care recipient an itemised account of the other care or services;
 (f) to provide such security of tenure for the care recipient's *place in the service as is specified in the User Rights Principles;
 (g) to comply with any requirements of the Fees and Payments Principles relating to:
 (i) offering to enter into an agreement with the care recipient relating to the provision of care to the care recipient; or
 (ii) entering into such an agreement if the care recipient wishes;
 (ga) to comply with the requirements of Part 3A.3 in relation to managing *refundable deposits, accommodation bonds and entry contributions;
 (h) to comply with the requirements of Division 62 in relation to *personal information relating to the care recipient;
 (i) to comply with the requirements of section 56‑4 in relation to resolution of complaints;
 (j) to allow people acting for care recipients to have such access to the service as is specified in the User Rights Principles;
 (k) to allow people acting for bodies that have been paid *advocacy grants under Part 5.5 to have such access to the service as is specified in the User Rights Principles;
 (l) not to act in a way which is inconsistent with any rights and responsibilities of care recipients that are specified in the User Rights Principles;
 (m) such other responsibilities as are specified in the Fees and Payments Principles and the User Rights Principles.

56‑4  Complaints resolution mechanisms
 (1) The approved provider must:
 (a) establish a complaints resolution mechanism for the *aged care service; and
 (b) use the complaints resolution mechanism to address any complaints made by or on behalf of a person to whom care is provided through the service; and
 (c) advise the person of any other mechanisms that are available to address complaints, and provide such assistance as the person requires to use those mechanisms; and
 (e) comply with any requirement made of the approved provider under rules made for the purposes of subsection 21(2) of the *Quality and Safety Commission Act.
 (2) If the *aged care service is a residential care service, the complaints resolution mechanism must be the complaints resolution mechanism provided for in the *resident agreements entered into between the care recipients provided with care through the service and the approved provider (see paragraph 59‑1(1)(g)).
 (3) If the *aged care service is a home care service, the complaints resolution mechanism must be the complaints resolution mechanism provided for in the *home care agreements entered into between the