Document ID: chunk:federal_register_of_legislation:F2023L01188:reg:5
Version: federal_register_of_legislation:F2023L01188
Segment Type: reg
Provision Reference: reg 5
Character Range: 1112–1966

5  Direction to the ACMA on financial hardship matters
       (1)    I direct the ACMA to determine a standard under subsection 125AA(1) of the Act that deals with:
         (a)    information to be provided by carriage service providers to customers, and made available to customers and potential customers, relating to financial hardship matters; and
         (b)    support to be provided by carriage service providers to customers who are, or may be, experiencing financial hardship.
       (2)    The standard is to be:
         (a)    determined by 15 February 2024; and
         (b)    commence in full at the earliest practical opportunity and no later than 29 March 2024.
       (3)    I direct that the ACMA may vary the standard as it considers necessary from time to time, provided that the standard as varied complies with this instrument.