Document ID: chunk:federal_register_of_legislation:F2021L01042:schedule:2:p2
Version: federal_register_of_legislation:F2021L01042
Segment Type: schedule
Provision Reference: sch 2 (pt 2/3)
Character Range: 3324–6028

(i) be in the sequence set out in Schedule 1; and
              (ii) be displayed in the body of the electronic communication, and not in an attachment or via a link; and
              (iii) be displayed in a format that complies with Guideline 1.4 of the WCAG 2.0 at Level AA; and
              (iv) if sent using an electronic communication that has a subject line, have the subject line: 'You can say no to add-on insurance'; and
              (v) not contain any words or images other than those determined in this instrument; and
           (b)   the manner of electronic communication must allow the customer to have convenient and ongoing access to the prescribed information throughout the period of 6 weeks beginning on the first day of the add‑on insurance deferral period.
    Hard copy provision of the prescribed information
(3)  Where the prescribed information is given in hard copy, the information must:
           (a) be in the form set out in Schedule 2; and
           (b) be provided on an A4 size page with a white background; and
           (c) not contain any words or images other than those determined in this instrument.

6 How the information must be given
(1)  The prescribed information must be given to the customer:
           (a) if the person giving the information is satisfied that the customer can receive the information by electronic communication used by the person for the purpose of giving the information to customers—by electronic communication; or
           (b) if, having taken reasonable steps, the person giving the information is not so satisfied—in hard copy.
(2)  In addition to any requirement to give information by electronic communication under paragraph (1)(a), if the customer acquires, or commits to acquire, the principal product or service through an in-person interaction, the customer must be given:
           (a) the option to receive the prescribed information in hard copy during the in-person interaction; and
           (b) the prescribed information in hard copy during the in-person interaction if the customer so elects.
(3)  Subsection (2) does not apply if the add-on insurance product, as part of its terms and conditions, is sold on the basis that all disclosures and communications relating to the product will only be given by electronic communication.
(4) The prescribed information must be given to the customer after:
           (a) the time the customer enters into the commitment to acquire the principal product or service; or
           (b) if the customer acquires the principal product or service without previously entering into a commitment to do so—the time the customer acquires the principal product or service.