Document ID: chunk:federal_register_of_legislation:F2024L01651:reg:50
Version: federal_register_of_legislation:F2024L01651
Segment Type: reg
Provision Reference: reg 50
Character Range: 66666–67639

50  Referring complaints to the Code Mediator
 (1) If:
 (a) a supplier has a complaint against the large grocery business about a matter covered by this Code (including a grocery supply agreement); and
 (b) an ADR practitioner has not been appointed under Subdivision C to conduct an ADR process to resolve a dispute that is the same as the complaint;
the supplier may refer the complaint to the Code Mediator.
 (2) The complaint must be in writing and include the following:
 (a) the supplier's identification details, including business or trading name;
 (b) either:
 (i) contact details for the supplier; or
 (ii) the name and contact details of a person authorised to deal with the complaint on behalf of the supplier;
 (c) details of the conduct giving rise to the complaint, including any documents or other information that would assist the investigation of the complaint;
 (d) the provisions of this Code that the supplier considers are relevant to the complaint.