Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p32
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 32/36)
Character Range: 215530–223136

to the other workers.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              •         Creating opportunities for WFH and state teams to be virtually included with the Canberra team or attend the Canberra office or work with the Canberra team remotely.

Scenario Three: Trucking Company
Scenario context and work context                                                                                                                                                                                                                                                                                                                                                                                                                           Psychosocial hazards and risks                                                                                                                                                                               Psychosocial controls                                                                                                                                                                        Review and improve
Maria has been a truck driver for over 10 years, and she generally enjoys driving. She and two other drivers contract solely to a large logistics company.                                                                                                                                                                                                                                                                                                  Role overload and fatigue – delivery deadlines are unachievable and the truck driver is working long hours and skipping rest breaks to meet deadlines.                                                       The company (PCBU), after consulting with the drivers, takes the following steps to address role overload, fatigue, low job control, poor support from managers and work-related violence:   The PCBU:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           •         Managing customer expectations by incorporating revised delivery timeframes into their customer online and phone ordering processes.                                               •         Includes a truck driver representative in the relevant WHS committee discussions
The scheduling is done by the logistics company's dispatch manager. The company's customers are businesses across northern NSW and Queensland.                                                                                                                                                                                                                                                                                                              Low job control – not being able to influence the delivery schedules despite being an experienced driver and understanding the reasons for delays such as traffic, roadworks and closures, and breakdowns.     •         Contracting additional drivers and distributing interstate deliveries across all drivers to manage risk of fatigue.                                                                •         Trains all dispatch managers in consolidating orders so that unnecessary trips are eliminated or minimised.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           •         Providing drivers with training in de-escalation techniques for dealing with aggressive customers.
Over the last two years the company has grown and the demand for more frequent and faster deliveries has increased. The number of drivers in Maria's company has not changed. Maria worries about delivery schedules, longer shifts and that she skips mandated rest breaks to deliver goods on time.                                                                                                                                                       Poor support from managers – raising concerns with management has seen no change in the increasing demands of the work.                                                                                        •         Providing fatigue management information to all workers.                                                                                                                         The trucking company manager completes training on fatigue management and the effects of psychosocial hazards and subsequently introduces a system to monitor driver fatigue and wellbeing.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           •         Providing co-drivers where rescheduling is not possible to ensure that the driver can take mandated rest breaks as required.
On occasion she and other drivers have been delayed due to heavy traffic which results in abuse from angry business owners who then complain to the dispatch manager. Maria has tried raising scheduling concerns with the dispatch manager without success and thinks if she raises them again, she might lose the contract. She would like to have a say in how deliveries are scheduled but these are arranged between the company and