Document ID: chunk:federal_register_of_legislation:F2017C00444:body:0:p10
Version: federal_register_of_legislation:F2017C00444
Segment Type: other
Provision Reference: 
Character Range: 25770–27749

RTOs;
       c)      reviews of appeals against its regulatory decisions;
       d)      its findings from complaints against RTOs;
       e)      its findings from complaints about its regulatory activities;
       f)        information gained from:
          i)        data and feedback from VET stakeholders; and
          ii)      the outcomes of strategic reviews; and
       g)      information gained from the external review process referred to in Clause 5.3.
     5.3.  The VET Regulator participates in an external review process as directed by the Industry and Skills Council or its delegate.
     5.4.  The VET Regulator ensures that its delegates comply with these Standards.

  Standard 6.        The VET Regulator must be effectively and efficiently managed.
Context:

To ensure that the business operations of VET Regulators are efficient and effective, they must have robust management and administrative systems in place. VET Regulators can lead by example by ensuring their business processes are transparent, and reviewed and improved.

To be compliant with Standard 6 the VET Regulator must meet the following:

     6.1.  The regulatory practices and administrative services of the VET Regulator are efficient and effective.
     6.2.  The VET Regulator has service standards it must meet to perform its functions which:
       a)       take account of good practice service standards in developing and updating those service standards; and
       b)       are publicly available.
     6.3.  The VET Regulator has a code of practice that its auditors and course accreditation assessors must meet in performing their functions which:
       a)      takes account of good practice auditing and course accreditation approaches; and
       b)      is publicly available.
     6.4.  The VET Regulator regularly reviews its efficiency and performance against its service standards and adjusts internal management to ensure those standards are consistently met.