Document ID: chunk:federal_register_of_legislation:C2025C00189:section:53v
Version: federal_register_of_legislation:C2025C00189
Segment Type: section
Provision Reference: s 53V
Character Range: 625455–626674

53V  Dispute and complaint resolution
 (1) A gas market code may include rules about disputes between gas market participants relating to gas market conduct, including:
 (a) disputes or complaints arising under, or in relation to, a gas market code; or
 (b) disputes arising during negotiations between gas market participants, including any of the following:
 (i) disputes relating to a prospective agreement between gas market participants;
 (ii) price disputes.
 (2) A gas market code may include the following rules about disputes between gas market participants relating to gas market conduct:
 (a) rules requiring a gas market participant to have internal or external dispute resolution processes;
 (b) rules requiring those processes to meet specified criteria.
 (3) A gas market code may do any of the following:
 (a) provide for a gas market participant to complain to the Minister or the Commission about:
 (i) a contravention of a gas market code; or
 (ii) a dispute between gas market participants relating to gas market conduct;
 (b) include rules about any of the following matters:
 (i) the manner in which such a complaint is made;
 (ii) how the Minister or the Commission deals with such a complaint.