Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_54
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 54
Character Range: 107410–109677

54  Requirements for Providing Assistive Listening Device Refitting services
     (1)        Before providing ALD Refitting services practitioners must comply with General Program Service Requirements (see section 5), the PPB Code of Conduct and Scope of Practice.
     (2)        ALD Refitting services can be completed via telehealth if the technology allows and the practitioner is satisfied client outcomes are not compromised. If reported issues cannot be addressed via telehealth, a face to face appointment is required.
     (3)        ALD Refitting services may consist of two appointments, a refitting and a follow up.
         (a)   If the practitioner believes the client requires or would benefit from a follow up appointment, it must occur at least seven calendar days after the Refitting.
         (b)    Device use and hearing goals must be evaluated at the follow up, where this occurs.
     (4)        The client must have previously been fitted with an ALD or hearing aid against a previous voucher.
     (5)        An ALD must only be refitted when the client will no longer be using a previous device.
     (6)        If a Refitting (hearing aid or ALD) has been claimed on the current voucher, revalidation of a fitting service must be approved by the program prior to service provision.
     (7)        Clients must not be refitted unless they meet the ECR.
     (8)        A Reassessment, screening or a Client Review must be completed prior to an ALD refitting. The provider must ensure the fitting is based on hearing thresholds that are less than 12 months old.
     (9)        If the client has 3FAHLs less than 23dB in the ear to be refitted, the client must meet both MHLT exemption criteria prior to fitting (a 3FAHL of 23.3dB must be recorded as 23dB in the portal and on the claim form).
     (10)   The client must receive a detailed written device quote (see section 7) and must only be refitted with approved devices.
     (11)   All clients receiving a Refitting must be offered a Maintenance Agreement and clients can choose to enter into a Maintenance Agreement (see section 55).
     (12)   A successful Refitting is one where client has demonstrated improvement in their hearing goals and the ability to manage their device.