Document ID: chunk:federal_register_of_legislation:F2025C00190:reg:8a:p1
Version: federal_register_of_legislation:F2025C00190
Segment Type: reg
Provision Reference: reg 8A (pt 1/2)
Character Range: 9910–12779

8A  Information about aged care services that must be made publicly available

Purpose of this section
 (1) This section is made for the purposes of subsection 86‑10(1) of the Act.
Note: Information specified in this section that is disclosed under subsection 86‑10(1) of the Act must not include personal information about an individual (other than an individual who is one of the key personnel of an approved provider) (see subsection 86‑10(3) of the Act).

Residential care services—income and expenditure
 (2) The Secretary must make publicly available information about the following matters in relation to a residential care service operated by an approved provider:
 (a) the approved provider's income in relation to the service in a financial year for the provider;
 (b) expenditure by the approved provider on the following matters in relation to the service in a financial year for the provider:
 (i) care, including labour costs;
 (ii) catering;
 (iii) maintenance;
 (iv) cleaning and laundry;
 (v) administration;
 (c) the approved provider's profit or loss in relation to the service in a financial year for the provider.

Residential care services—other information
 (3) The Secretary must make publicly available information about the following matters in relation to a residential care service operated by an approved provider:
 (a) the kind of feedback and complaints received by the approved provider in respect of the service in a reporting period for the provider;
 (b) improvements made by the approved provider in relation to the quality of the service in a reporting period for the provider;
 (c) the representation of different demographic groups in the membership of the governing body (to the extent that the approved provider has given the Secretary this information);
 (d) initiatives that the approved provider has implemented in a reporting period for the provider to support a diverse and inclusive environment, in relation to the service, for care recipients and staff members;
 (e) the total number of persons to whom residential care is provided through the service at the end of a reporting period for the approved provider;
 (f) the occupancy rate during a reporting period for the approved provider of places allocated in respect of the service;
 (g) the number of persons who entered the service during a reporting period for the approved provider;
 (h) the number of persons for whom the approved provider ceased to provide residential care through the service during a reporting period for the provider.

Home care services
 (4) The Secretary must make publicly available information about the following matters in relation to a home care service through which home care is provided by an approved provider:
 (a) the approved provider's income and expenditure in relation to the service in a financial year for the provider;
 (b)