Document ID: chunk:federal_register_of_legislation:C2024A00139:clause:1_21ak
Version: federal_register_of_legislation:C2024A00139
Segment Type: clause
Provision Reference: sch 1 cl 21AK
Character Range: 17691–18276

21AK  Referral to the subject of the complaint
  The National Student Ombudsman may refer a complaint made under this Part about action taken by a higher education provider to the provider and request the provider:
 (a) to investigate the complaint; and
 (b) to report to the National Student Ombudsman on the outcome of the investigation and any action that the provider proposes to take as a result, before the end of the period specified in the request.
Note: The National Student Ombudsman must have the complainant's agreement to act under this section (see subsection 21AG(2)).