Document ID: chunk:federal_register_of_legislation:F2023C00256:reg:11e:p6
Version: federal_register_of_legislation:F2023C00256
Segment Type: reg
Provision Reference: reg 11E (pt 6/6)
Character Range: 61470–62370

(b) and (c), the number of contacts with which the licensee had not substantively engaged at any time during the month, that are to be carried over into the following month.
 (12) The tenth table must contain, for each complaint made by a customer or proposed customer of a reportable service in relation to the service where the complaint was:
 (a) resolved during the month; or
 (b) unresolved at the end of the month; or
 (c) closed during the month (otherwise than because the complaint was resolved);
the following information:
 (d) the unique service identifier of the service;
 (e) the date the complaint was made;
 (f) either:
 (i) if paragraph (a) applies—the date on which the complaint was resolved; or
 (ii) if paragraph (b) or (c) applies—a statement to that effect;
 (g) the complaint category for the complaint;
 (h) if paragraph (c) applies—the reason(s) why the complaint was closed.