Document ID: chunk:federal_register_of_legislation:F2022L00953:reg:9:p5
Version: federal_register_of_legislation:F2022L00953
Segment Type: reg
Provision Reference: reg 9 (pt 5/6)
Character Range: 18998–21983

via the BetStop website or by telephone using the BetStop telephone number.

        Note: The ACMA and the Register operator are required to comply with the Privacy Act 1988.

   20  Obligations on Register operator to comply with request for access

(1) Where the Register operator receives a request referred to in section 19 it must take reasonable steps to verify the information provided by the requestor to confirm that the person making the request is who they claim to be.

       (2) The Register operator may comply with a request referred to in section 19 in such manner as it sees fit and must do so as soon as practicable after the verification referred to in subsection (1).

Part 6—Complaints Management

   21  Register operator procedures for dealing with complaints about the administration or operation of the Register

       (1) A person may make a complaint about the administration or operation of the Register to the Register operator via the BetStop website or by telephone using the BetStop telephone number.

       (2) Where a complaint referred to in subsection (1) is received, the Register operator must:

           (a) acknowledge that it has received the complaint in writing to the complainant within 3 business days after receiving the complaint; and

           (b) provide a written response to the complainant within 28 days after receiving the complaint setting out how the complaint was investigated and the outcome of the investigation.

       (3) If a complainant is dissatisfied with the outcome of an investigation notified under paragraph (2)(b), they may request the Register operator to review the investigation.

       (4) Where a request referred to in subsection (3) is received, the Register operator must:

           (a) acknowledge in writing to the complainant that it has received the request within 3 business days after receiving the request; and

           (b) provide a written response to the complainant within 28 days after receiving the request setting out how the request was reviewed and the outcome of the review.

       (5) If a complainant is dissatisfied with the outcome of a review notified under paragraph (4)(b), they may request the Register operator to transfer the matter to the ACMA for further consideration.

             Note: The Register operator must refer a complaint made under subsection 61QB(2) of the Act about alleged contraventions of Part 7B of the Act or these Rules to the ACMA.

Part 7—Licensed interactive wagering service providers – access, notifications and promotion

   22  Request for access by licensed interactive wagering service provider

(1)   A request for access by a licensed interactive wagering service provider must:

           (a) be made to the Register operator via the application programming interface operated by the Register operator; and

           (b)  for each individual covered by the request, include the following information relating to