Document ID: chunk:federal_register_of_legislation:F2023C00716:body:0:p24
Version: federal_register_of_legislation:F2023C00716
Segment Type: other
Provision Reference: 
Character Range: 103681–116069

Telephony                        Telephony assesses a controller's ability to communicate using standard phraseology, or to improvise with suitable non-standard phraseology when there is no standard phraseology applicable to the situation. Factors such as articulation, intonation and pace of delivery form an important component of performance in this unit.  3.1.1 Using standard phraseology                                                a) Used standard phraseology in most relevant circumstances
                                                                                                                                                                                                                                                                                                                                                                            3.1.2 Using non-standard phraseologies                                          a) Could improvise when standard phraseology was inadequate

                                                                                                                                                                                                                                                                                                                                                                                                                                                            b) Used appropriate and unambiguous non-standard phraseology

                                                                                                                                                                                                                                                                                                                                                                                                                                                            c) Used accurate phraseology, but may not always have been as brief as possible
                                                                                                                                                                                                                                                                                                                                                                            3.1.3 Delivery                                                                  a) Delivery was clear, but there may have been some minor difficulties (e.g. hesitation or inappropriate inflections and/or emphasis)
3.2 Using Communications Procedures  Using Communication Procedures assesses a controller's ability to follow the appropriate procedures for passing on operational information, issuing instructions, coordinating traffic, performing handover/takeover, and responding to pilot requests, as well as responding to abnormal and emergency situations.                    3.2.1 Passing on operational information                                        a) Provided accurate aeronautical, navigational, and meteorological information as prescribed

                                                                                                                                                                                                                                                                                                                                                                                                                                                            b) Provided sufficient information, but not necessarily as efficiently as possible (e.g. may have provided more information than was operationally required)

                                                                                                                                                                                                                                                                                                                                                                                                                                                            c) Usually provided information at appropriate times
                                                                                                                                                                                                                                                                                                                                                                            3.2.2 Issuing instructions                                                      a) Issued accurate and timely instructions

                                                                                                                                                                                                                                                                                                                                                                                                                                                            b) Always checked read-backs
                                                                                                                                                                                                                                                                                                                                                                            3.2.3 Coordinating traffic                                                      a) Coordination was always accurate and sufficient for situation

                                                                                                                                                                                                                                                                                                                                                                                                                                                            b) Coordination was completed on time, but may have occasionally been rushed

                                                                                                                                                                                                                                                                                                                                                                                                                                                            c) Coordination of non-routine traffic may have had minor problems
                                                                                                                                                                                                                                                                                                                                                                            3.2.4 Performing handover/ takeover                                             a) Correctly ascertained and provided sufficient and unambiguous information on takeover, but information may have been out of order or too verbose

                                                                                                                                                                                                                                                                                                                                                                                                                                                            b) Correctly provided relevant facility settings and equipment status during handover/takeover in the prescribed format
                                                                                                                                                                                                                                                                                                                                                                            3.2.5 Responding to requests                                                    a) Responded appropriately to requests

                                                                                                                                                                                                                                                                                                                                                                                                                                                            b) Obtained sufficient information to determine the nature and implications of requests
                                                                                                                                                                                                                                                                                                                                                                            3.2.6 Responding to SAR alerting/ IFER/AEP implementation or facility failure.  a) Procedures were followed accurately

                                                                                                                                                                                                                                                                                                                                                                                                                                                            b) Responded in the required time

5.1.5                     FIELD 4: Operating Facilities (CNS/ATM)
Unit                               Description                                                                                                                                                                                                                                                                                                               Element                                                        Performance Criteria
4.1 Operate Workstation (CNS/ATM)  Operate Workstation (CNS/ATM) assesses a controller's ability to interact with the relevant human-machine interface (HMI) to access, enter and update flight data, as well as the ability to operate those functions of the CNS/ATM workstation which are critical to providing safe and efficient air traffic services.  4.1.1 Managing flight data record                              a) Maintained an accurate flight data record and usually considered the effect of updates on other controllers

                                                                                                                                                                                                                                                                                                                                                                                                                            b) May not have always accessed or entered data in a timely manner, but data access/entry had no detrimental impact on performance

                                                                                                                                                                                                                                                                                                                                                                                                                            c) May not have used the most efficient methods

                                                                                                                                                                                                                                                                                                                                                                                                                            d) Could manage state of flight data record to achieve