Document ID: chunk:federal_register_of_legislation:F2024L01447:reg:14
Version: federal_register_of_legislation:F2024L01447
Segment Type: reg
Provision Reference: reg 14
Character Range: 14656–16650

14  Requirement to provide regular updates – carriers and carriage service providers
 (1) This section applies to:
 (a) a carrier who is required to:
             (i) notify a carrier or carriage service provider under section 8; or
             (ii) communicate with the public under subsection 9(1); and
 (b) a carriage service provider who is required to communicate with the public or notify an end-user under subsection 12(1).
 (2) Until a major outage is fully rectified, the carrier or carriage service provider must provide updates about the major outage, at the times specified in subsection (3) and containing the information specified in subsection (4), to the following persons:
 (a) in the case of a carrier:
             (i) the carriers and carriage service providers the carrier was required to notify under section 8; and
             (ii) the public; and
 (b) in the case of a carriage service provider:
  (i) the public; and
             (ii) each end-user the carriage service provider was required to notify under paragraph 12(1)(a).
 (3) For the purposes of subsection (2), the times are:
 (a)  if there is a material change that relates to the outage – as soon as practicable after the carrier or carriage service provider becomes aware of the material change; or
 (b) otherwise, as frequently as the carrier or carriage service provider considers an update is necessary, and at least:
             (i) once every six hours for the first 24 hours of the major outage; and
             (ii) once during each subsequent 24-hour period.

 (4) For the purposes of subsection (2) the information is:

          (a) if the update relates to a material change – details about the material change; or

          (b) otherwise – a statement that there has been no material change to the major outage.
 (5) An update provided under subsection (2) to a person must be notified or communicated in the same manner as a notice or communication previously provided to the same person.