Document ID: chunk:federal_register_of_legislation:F2024C01147:reg:43
Version: federal_register_of_legislation:F2024C01147
Segment Type: reg
Provision Reference: reg 43
Character Range: 58881–59881

43  Transfer to announcement for State and Territory emergency services
 (1) This section applies if:
 (a) a call‑taker for the emergency call person for 000 and 112 receives a call from an end‑user; and
 (b) the end‑user:
 (i) asks the call‑taker to transfer the call to a State or Territory emergency service;
 (ii) indicates in another way that the end‑user wishes the call to be transferred to a State or Territory emergency service; or
 (iii) gives information to the call‑taker that the call‑taker may reasonably rely on as indicating that the end‑user should contact a State or Territory emergency service.
 (2) The emergency call person for 000 and 112 must transfer the call to the announcement for State and Territory emergency services.
Note: An announcement for State and Territory emergency services explains that a State or Territory emergency service cannot be contacted through the emergency call service and tells the end‑user how to contact a State or Territory emergency service.