Document ID: chunk:federal_register_of_legislation:F2023L01726:front:0
Version: federal_register_of_legislation:F2023L01726
Segment Type: other
Provision Reference: 
Character Range: 0–1888

Disability Services and Inclusion (Complaints and Incidents Management) Rules 2023
I, Amanda Rishworth, Minister for Social Services, make the following rules.

Dated 15 December 2023

Amanda Rishworth
Minister for Social Services

Contents
Part 1—Preliminary
1 Name
2 Commencement
3 Authority
4 Definitions
Part 2—Complaints management and resolution
Division 1—Introduction
5 Simplified outline of this Part
6 Purpose of this Part
Division 2—Complaints management and resolution system requirements
7 System must comply with this Part
8 Complaints management and resolution system requirements
9 System must afford procedural fairness
10 Documentation, record keeping and statistics
11 Roles, responsibilities, compliance and training of workers
12 Referring complaints
Part 3—Incident management
Division 1—Introduction
13 Simplified outline of this Part
14 Purpose of this Part
15 Incidents that are also reportable incidents
Division 2—Incident management system requirements
16 System must comply with this Division
17 Incidents that must be covered
18 Incident management system procedures
19 System must afford procedural fairness
20 Documentation, record keeping and statistics
21 Roles, responsibilities, compliance and training of workers
Division 3—Reportable incidents
22 Notifying and managing reportable incidents
23 Reportable incidents include alleged reportable incidents
24 Duty of key personnel in relation to reportable incidents
25 Duty of workers to notify covered person of reportable incidents
26 Certain reportable incidents must be notified to the Department
27 Circumstances in which certain information relating to reportable incidents need not be obtained
28 Keeping the Department updated
29 Providing the Department with a final report
30 Record keeping
31 Action by the Department in relation to reportable incidents

Part 1—Preliminary