Document ID: chunk:federal_register_of_legislation:F2018L00165:schedule:2:p1
Version: federal_register_of_legislation:F2018L00165
Segment Type: schedule
Provision Reference: sch 2 (pt 1/9)
Character Range: 71189–74181

Schedule 2 –Communication and Engagement Plan

  Note: See sections 5, 6, 7 and 11

This Schedule sets out the requirements for a Communication and Engagement Plan under section 7 of this Recall Notice.
General
          1. A Communication and Engagement Plan is a plan for contacting, communicating with, and engaging with Consumers, and for maximising rates of replacement of Affected Takata Airbag Inflators.
         2.              A Supplier's Communication and Engagement Plan must address each of the components set out in this Schedule.
         3.              If a Supplier has already initiated recall action and related Consumer communications and engagement prior to commencement of this Recall Notice, then the ACCC will have regard to that Supplier's prior communications and engagement in assessing the Supplier's proposed Communication and Engagement Plan.

Content of Consumer communications

         4.              Where this Recall Notice requires specified language for specified communications, that language must be used.
         5.              In all communications with Consumers pursuant to this Recall Notice, a Supplier must use clear, simple language.  In particular, a Supplier must identify the risk presented by airbag inflator ruptures in clear, simple language that emphasises the risk of injury or death from shrapnel in the event of a rupture and avoid unnecessarily technical or scientific terminology.  Supplier communications with Consumers must also use appropriately urgent terms.  The assessment of urgency must take into account the age of the Vehicle, the type of inflator involved, the location of the Vehicle in an area of high absolute humidity, and the location of the relevant inflator inside the Vehicle.  In this regard:
(a)           An example of a clear, simple message to a Consumer with a Vehicle containing an Alpha Inflator is:
                   "Stop driving your vehicle immediately! Your vehicle's airbag is faulty and it could kill or seriously injure you and other people in your vehicle. You should urgently contact a [vehicle type] dealer to arrange for the airbag to be replaced.

                   Your [name and model of vehicle] is installed with the most dangerous type of faulty Takata airbag.  If you are involved in a collision, the airbag can go off with too much explosive force, causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle. You should stop driving your vehicle and urgently contact a [vehicle type] dealer to arrange for the airbag inflator to be replaced.

                   Your dealer can arrange to have your vehicle towed to the workshop for repair so that you do not need to drive the vehicle. If replacement of the inflator will take longer than 24 hours you can request alternative transport, which may include a loan or hire car or funding for other reasonable transportation (such as a cab charge).

                   Please take note that any