Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_24
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 24
Character Range: 57957–58758

24  Storage of Physical Client Records
 1.    Paper documents must be kept in a locked cabinet that cannot be accessed by anyone who does not require access and protected by a physical security system.
 2.    If records are removed (for example, to take to a visiting site or home visit), they must be locked in a secure, lockable container and kept out of sight.
 3.    The paper used must not be easy to damage or likely to degrade, such as sticky notes.
 4.    If client records are required by the Department, or another provider for a relocating client, data from all systems (for example, NOAH, Simply Hearing or Fitting Wizard) must be printed and provided with the paper file.
 5.    If a client record is provided under subsection (4) providers must ensure the complete record is provided.