Document ID: chunk:federal_register_of_legislation:F2024L01629:reg:7:p2
Version: federal_register_of_legislation:F2024L01629
Segment Type: reg
Provision Reference: reg 7 (pt 2/2)
Character Range: 5438–7853

carriage service providers promote information about where relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence, can seek assistance;
          10.   where appropriate, that carriage service providers undertake relevant consultation and collaboration with relevant groups and organisations in the implementation of obligations in the standard, such as:
                   1.             domestic and family violence support services and organisations, and where relevant, sexual violence support services and organisations; and
                   2.             those with lived experience of domestic and family violence, and where relevant, sexual violence; and
                   3.             groups who are, or may be, disproportionately affected by domestic and family violence, and where relevant, sexual violence; and
                   4.             other sectors with experience in implementing responses to domestic and family violence, and where relevant, sexual violence; and
                   5.             other carriage service providers;
          11.     that carriage service providers keep and maintain relevant records to demonstrate compliance with the requirements of the standard; and
          12.   if appropriate, that carriage service providers implement policies and processes relating to their engagement with alleged perpetrators of domestic and family violence, and where relevant, sexual violence.
        1.     The standard is to be drafted to give effect to the objective, as it relates to the telecommunications activities of carriers and carriage service providers, that carriers and carriage service providers take action to limit or prevent the disclosure of information on customer invoices, bills and other customer facing materials which may contribute to safety risks to relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence.
        2.     The standard may deal with arrangements for handling consumer complaints relating to domestic, family and sexual violence matters and may confer functions and powers on the Telecommunications Industry Ombudsman.
        3.     In determining the standard, the ACMA may define any terms that it considers appropriate or necessary, including terms used in this instrument but not defined in section 4.