Document ID: chunk:federal_register_of_legislation:F2022L00440:clause:1_43
Version: federal_register_of_legislation:F2022L00440
Segment Type: clause
Provision Reference: sch 1 cl 43
Character Range: 81816–83297

43  Retention of records and provision of information to the ACMA
       (1)   A primary universal service provider must retain all materials collected and recorded in relation to a payphone complaint for a period of at least two years following the resolution of the complaint.
       (2)   The types of materials referred to in subsection (1) include (without limitation):
         (a)    each complaint received by the primary universal service provider in relation to the final decision (either in writing or the written record of the oral complaint);
         (b)    the primary universal service provider's response(s) to the complaints or reasons why it did not investigate or address the payphone complaint;
         (c)    the primary universal service provider's reasons for installing or removing a payphone (if applicable);
         (d)    copies of relevant notifications and payphone consultation document (if applicable);
         (e)    details of the public consultation conducted in relation to a payphone removal proposal (if applicable); and
         (f)     details of the primary universal service provider's final decision.
       (3)   If the ACMA notifies a primary universal service provider that it has received an objection to a final decision to remove a payphone and the ACMA intends to conduct a review, the provider must give the ACMA all relevant material relating to the payphone complaint within 10 business days of receiving the ACMA's notice.