Document ID: chunk:federal_register_of_legislation:C2006C00616:clause:2_251la:p2
Version: federal_register_of_legislation:C2006C00616
Segment Type: clause
Provision Reference: sch 2 cl 251LA (pt 2/2)
Character Range: 48502–49174

organisation must have satisfactory arrangements in place for:
 (a) notifying clients of its members or of members of its member bodies as to how to make complaints; and
 (b) hearing and deciding those complaints; and
 (c) taking disciplinary action if complaints are justified.

 (9) The organisation must have satisfactory arrangements in place for publishing annual statistics about:
 (a) the kinds and frequency of complaints (except complaints under this Act about registered tax agents); and
 (b) findings made as a result of the complaints; and
 (c) action taken as a result of those findings.

 (10) The organisation must be able to pay its debts as they fall due.