Document ID: chunk:federal_register_of_legislation:F2024C01057:reg:34
Version: federal_register_of_legislation:F2024C01057
Segment Type: reg
Provision Reference: reg 34
Character Range: 28059–28916

34  Hearing services not to be refused to voucher‑holders
 (1) A contracted service provider must not refuse to provide available hearing services to a voucher‑holder unless in the circumstances, it is reasonable to do so.
 (2) Despite subsection (1), a contracted service provider must not refuse to provide available hearing services to a voucher‑holder on the ground that:
 (a) the voucher holder will not enter into an arrangement for a partially subsidised device; or
 (b) the voucher‑holder is an NDIS participant.
 (3) If a contracted service provider refuses to provide hearing services under subsection (1), the contracted service provider must:
 (a) inform the voucher‑holder and the Department within 5 business days of the reasons for that refusal; and
 (b) give the voucher‑holder an opportunity to respond and rectify the reason for refusal.