Document ID: chunk:federal_register_of_legislation:F2022L00548:reg:11:p2
Version: federal_register_of_legislation:F2022L00548
Segment Type: reg
Provision Reference: reg 11 (pt 2/2)
Character Range: 35451–36880

(6)           The requirement in subsection (4) does not apply where:
            (a)           the carriage service provider has reasonable grounds to believe that the customer is affected by domestic or family violence; and
            (b)           the customer has requested that the notification not be sent.
        (7) If, in response to a notification sent for the purposes of subsection 4, a relevant person takes the action referred to in paragraph (4)(f):
            (a) where one or more high-risk customer transactions have already been completed by the carriage service provider – the provider must:
              (i) take steps to immediately reverse or remediate any completed transaction;
              (ii) notify the relevant person of steps taken by the carriage service provider under subparagraph (i); and
              (iii) notify the relevant person of what they can do to protect the customer's account; and
            (b) where a high-risk customer transaction has not yet been undertaken by the carriage service provider – the provider must not undertake a high-risk customer transaction and must:
              (i) notify the relevant person that the carriage service provider has not undertaken the high-risk customer transaction; and
              (ii) notify the relevant person of what they can do to protect the customer's account.

Part 3—Requirements for unlisted authorised representatives