Document ID: chunk:federal_register_of_legislation:F2024C00566:reg:9:p4
Version: federal_register_of_legislation:F2024C00566
Segment Type: reg
Provision Reference: reg 9 (pt 4/6)
Character Range: 28765–32103

who are competent in relation to their role, hold relevant qualifications, and who have relevant expertise and experience to provide person-centred support.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) The skills and knowledge required of each position within a provider are identified and documented together with the responsibilities, scope and limitations of each position.
           (2) Records of worker pre-employment checks, qualifications and experience are maintained.
           (3) An orientation and induction process is in place that is completed by workers including completion of the mandatory NDIS worker orientation program.
           (4) A system to identify, plan, facilitate, record and evaluate the effectiveness of training and education for workers is in place to ensure that workers meet the needs of each participant. The system identifies training that is mandatory and includes training in relation to staff obligations under the NDIS Practice Standards and other National Disability Insurance Scheme rules.
           (5) Timely supervision, support and resources are available to workers relevant to the scope and complexity of supports delivered.
           (6) The performance of workers is managed, developed and documented, including through providing feedback and development opportunities.
           (7) Workers with capabilities that are relevant to assisting in the response to an emergency or disaster (such as contingency planning or infection prevention or control) are identified.
           (8) Plans are in place to identify, source and induct a workforce in the event that workforce disruptions occur in an emergency or disaster.
           (9) Infection prevention and control training, including refresher training, is undertaken by all workers involved in providing supports to participants.
           (10) For each worker, the following details are recorded and kept up to date:
              (a) their contact details;
              (b) details of their secondary employment (if any).

       18  Continuity of Supports

Outcome: Each participant has access to timely and appropriate support without interruption.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) Day-to-day operations are managed in an efficient and effective way to avoid disruption and ensure continuity of supports.
           (2) In the event of worker absence or vacancy, a suitably qualified and/or experienced person performs the role.
           (3) Supports are planned with each participant to meet their specific needs and preferences. These needs and preferences are documented and provided to workers prior to commencing work with each participant to ensure the participant's experience is consistent with their expressed preferences.
           (4) Arrangements are in place to ensure support is provided to the participant without interruption throughout the period of their service agreement. These arrangements are relevant and proportionate to the scope and complexity of supports delivered by the provider.
           (5) Alternative arrangements for the continuity of supports for each participant, where changes or interruptions are unavoidable, are:
              (a) explained and agreed