Document ID: chunk:federal_register_of_legislation:F2024C00566:reg:70:p1
Version: federal_register_of_legislation:F2024C00566
Segment Type: reg
Provision Reference: reg 70 (pt 1/2)
Character Range: 111189–114419

70  Service Agreements with Participants

Outcome: Each participant is supported to understand the terms and conditions that apply to their specialist disability accommodation dwelling and the associated service and/or tenancy agreements.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) Work is undertaken with each participant to develop a written service agreement that meets the requirements of the National Disability Insurance Scheme (Specialist Disability Accommodation Conditions) Rules 2018, and any applicable state or territory residential tenancy legislation.
           (2) In the absence of any applicable state or territory residential tenancy legislation, written service agreements should deal with the following matters:
              (a) specify the rent that must be paid by the participant and the method and timing of making rental payments and arrangements for the issuance of rental payment receipts;
              (b)  specify the value and management arrangements in relation to any bond that is required from the participant;
              (c) if applicable, specify any board payments that have been agreed with the participant, what the board payments will cover and the method and timing of making the board payments;
              (e) specify the minimum period of notice that will be given by the provider before the provider increases the amount of rent or board (where applicable) payable by the participant;
              (f)  specify:
                   (i) the name, telephone number and address of the provider's agent (if any) and the responsibilities of the agent; or
                   (ii)  if the provider does not have an agent, the address and telephone number, of the provider;
              (g)  require the provider to notify the participant in writing within 5 business days of any change during the agreement of the matters provided for in paragraph (f), unless applicable state or territory law stipulates an alternative notice period;
              (h) specify the commencement date of the agreement, the duration of the agreement, and the manner in which the agreement can be extended;
              (j)  specify the circumstances in which the agreement can be terminated by either the participant or the provider;
              (k) require the provider to give the participant a minimum of 90 days' notice before the participant is required to vacate the premises, unless shorter notice is required to address risks of harm to the participant or others;
              (l)  explain the process for requesting repairs or maintenance to be undertaken.
           (3) The agreement establishes expectations, explains the responsibilities of the specialist disability accommodation provider in relation to the dwelling, and specifies the rights and responsibilities of the participant in accessing the dwelling.
           (4) The agreement includes information about dwelling safety features, including fire alarms and building evacuation procedures, and how this information will be communicated to other providers who deliver supported independent living to each participant in the dwelling.
           (5) Each participant is