Document ID: chunk:federal_register_of_legislation:C2015C00053:clause:1_12:p2
Version: federal_register_of_legislation:C2015C00053
Segment Type: clause
Provision Reference: sch 1 cl 12 (pt 2/2)
Character Range: 65656–67590

access to the personal information:
 (i) if the entity is an agency—within 30 days after the request is made; or
 (ii) if the entity is an organisation—within a reasonable period after the request is made; and
 (b) give access to the information in the manner requested by the individual, if it is reasonable and practicable to do so.

Other means of access
 12.5 If the APP entity refuses:
 (a) to give access to the personal information because of subclause 12.2 or 12.3; or
 (b) to give access in the manner requested by the individual;
the entity must take such steps (if any) as are reasonable in the circumstances to give access in a way that meets the needs of the entity and the individual.
 12.6 Without limiting subclause 12.5, access may be given through the use of a mutually agreed intermediary.

Access charges
 12.7 If the APP entity is an agency, the entity must not charge the individual for the making of the request or for giving access to the personal information.
 12.8 If:
 (a) the APP entity is an organisation; and
 (b) the entity charges the individual for giving access to the personal information;
the charge must not be excessive and must not apply to the making of the request.

Refusal to give access
 12.9 If the APP entity refuses to give access to the personal information because of subclause 12.2 or 12.3, or to give access in the manner requested by the individual, the entity must give the individual a written notice that sets out:
 (a) the reasons for the refusal except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so; and
 (b) the mechanisms available to complain about the refusal; and
 (c) any other matter prescribed by the regulations.
 12.10 If the APP entity refuses to give access to the personal information because of paragraph 12.3(j), the reasons for the refusal may include an explanation for the commercially sensitive decision.