Document ID: chunk:federal_register_of_legislation:C2015A00057:clause:1_20n
Version: federal_register_of_legislation:C2015A00057
Segment Type: clause
Provision Reference: sch 1 cl 20N
Character Range: 21718–22390

20N  Referral to the subject of the complaint
  The Private Health Insurance Ombudsman may, at any time and whether or not mediation has been conducted under Division 5, refer a complaint to the subject of the complaint and request the subject:
 (a) to investigate the complaint; and
 (b) to report to the Private Health Insurance Ombudsman on the outcome of the investigation and any action that the subject proposes to take as a result, before the end of the period specified in the request.
Note: The Private Health Insurance Ombudsman must have the complainant's agreement to act under this section (see subsection 20J(2)).

Subdivision D—Investigation of complaints