Document ID: chunk:federal_register_of_legislation:F2025L00162:body:0:p7
Version: federal_register_of_legislation:F2025L00162
Segment Type: other
Provision Reference: 
Character Range: 16991–20177

with Users ensure the provision of:
           (i) Covered Services; and
           (ii) access to its Core Systems or data;
        is on commercial, transparent and non-discriminatory terms, consistent with the legitimate business interests of the CS Service Provider and with the legitimate business interests of access seekers, including through the use of standardised terms and conditions; and
        (c)               maintain and publish policies and procedures, including governance arrangements that promote access to Covered Services by Unaffiliated Entities on operational and commercial terms and with service levels that are equivalent to those that apply to the CS Service Provider or any of its Associated Entities; and
        (d)               maintain and publish policies and procedures that:
           (i)  require requests for access to the CS Service Provider's services to be dealt with in a fair and timely way; and
           (ii)  specify reasonable timeframes for responding to and progressing enquiries, requests for access and complaints; and
           (iii)  specify reasonable timeframes and arrangements for resolving disputes; and
        (e)               ensure the policies and procedures referred to at paragraph (d) above do not affect either party's right to refer a dispute for arbitration by the Australian Competition and Consumer Commission in accordance with Part XICB of the Competition and Consumer Act 2010; and
        (f)               maintain and publish policies and procedures designed to ensure that investment, design or development of its Core Systems, including changes to its Core Systems, do not create or raise barriers to access from Unaffiliated Entities; and
        (g)               include in any public statements about material investments in Core Systems, a statement whether the policies and procedures referred to in paragraph (f) have been complied with.

Part 2.4 Reporting, policies and procedures

2.4.1 Covered Services comparative report
(1) A CS Service Provider must:
        (a)  engage an independent person with appropriate skills, knowledge, and experience to prepare a report (comparative report) comparing the pricing of its Covered Services with the price of similar services in other comparable international markets; and
        (b)  publish the comparative report as soon as practicable after the comparative report is prepared.
(2) A CS Service Provider must prepare and publish the comparative report as required under subrule 2.4.1(1):
        (a)  within 12 months after these Rules commence; and
        (b)  at least once in each five-year period starting on the date the first comparative report is published under paragraph (a).

2.4.2 Cost Allocation Model Report
(1) A CS Service Provider must engage an independent person with appropriate skills, knowledge, and experience to conduct a review and prepare a written report (Cost Allocation Model Report) about the extent to which the CS Service Provider's model for the internal allocation of costs referred to in paragraph 2.2.1(2)(e) ensures the matters specified in subparagraph 2.2.1(2)(e)(ii).
(2) A Cost Allocation Model Report