Document ID: chunk:federal_register_of_legislation:F2022L00739:body:0:p3
Version: federal_register_of_legislation:F2022L00739
Segment Type: other
Provision Reference: 
Character Range: 5684–8889

or service difficulty, the timeframes stipulated in subsection 13(1) of the Payphones Determination commence on the day after the day of receipt or production (whichever occurs first).

       Note 2: Paragraph 13(2)(c) of the Payphones Determination provides that if the primary universal service provider receives or produces a report that a payphone or a payphone carriage service is affected by a fault or service difficulty on a day that is not a business day, or after 5 pm on a business day, the timeframes stipulated in subsection 13(1) of the Payphones Determination commence on the next business day.

        (c)     the location of the payphone or the payphone in respect of which the payphone carriage service is supplied;

        (d)     the date and time at which the maximum rectification period expires in relation to the fault or service difficulty;

       Note: In circumstances where paragraph (g) or (h) below apply, the date and time at which the maximum rectification period expires may not be apparent for some time.  The provider should record this information when the date and time become known.

        (e)     the date and time at which the primary universal service provider rectified the fault or service difficulty;

        (f)      the rectification period in business days;

        (g)     if a law of the Commonwealth, a State or Territory prevents the primary universal service provider from complying with a payphone benchmark standard with respect to the rectification of the fault or service difficulty –

            (i)                 the name of that law;

            (ii)              the reason why that law prevents the provider from complying with the payphone benchmark standard;

            (iii)            the date on which the provider became prevented from complying with the payphone benchmark standard by reason of the law;

            (iv)            the date by which the provider anticipates that the fault or service difficulty will be rectified (if known); and

            (v)               the date and time at which the law ceased to prevent the provider from complying with the payphone benchmark standard;

        (h)     if circumstances beyond the control of the primary universal service provider prevent the provider from complying with a payphone benchmark standard with respect to the rectification of the fault or service difficulty –

            (i)                  a description of those circumstances;

            (ii)              the reason why those circumstances prevent the provider from complying with the payphone benchmark standard;

            (iii)            the date on which those circumstances arose;

            (iv)            the date by which the provider anticipates that the fault or service difficulty will be rectified (if known); and

            (v)               the date and time at which the circumstances ceased to prevent the provider from complying with the payphone benchmark standard; and

       (i)     whether the payphone to which the report relates, is located in:

            (i)                 an urban area;

            (ii)              a rural area; or

            (iii)