Document ID: chunk:federal_register_of_legislation:C2004A00443:clause:2_480a
Version: federal_register_of_legislation:C2004A00443
Segment Type: clause
Provision Reference: sch 2 cl 480A
Character Range: 64624–66505

480A  Other information to be publicly available

 (1) For the purposes of this section, if a standard form of agreement formulated by a carriage service provider for the purposes of section 479 sets out terms and conditions that are applicable to the supply of goods or services to a person:
 (a) the person is an ordinary customer of the carriage service provider; and
 (b) the goods or services are designated goods or services.

 (2) The ACA may make a written determination requiring carriage service providers to:
 (a) give ordinary customers specified information relating to the supply of designated goods or services; or
 (b) give specified kinds of ordinary customers specified information about the supply of designated goods or services; or
 (c) publish information relating to the supply of designated goods or services.

 (3) A determination under subsection (2) may specify the manner and form in which information is to be given or published.

 (4) A determination under subsection (2) may make provision for customers to be informed (whether by individual notice or general publication) of, or of a summary of, any or all of their rights as customers, including their rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 (which deals with the customer service guarantee).

 (5) Subsections (3) and (4) do not limit subsection (2).

 (6) Before making a determination under subsection (2), the ACA must consult the Telecommunications Industry Ombudsman.

 (7) A carriage service provider must comply with a determination under subsection (2).

 (8) The ACA must ensure that a determination is in force under subsection (2) at all times after the commencement of this section.

 (9) A determination under subsection (2) is a disallowable instrument for the purposes of section 46A of the Acts Interpretation Act 1901.