Document ID: chunk:federal_register_of_legislation:F2024C01147:reg:6:p6
Version: federal_register_of_legislation:F2024C01147
Segment Type: reg
Provision Reference: reg 6 (pt 6/6)
Character Range: 22664–24803

made by an end-user where the call was not carried to the relevant termination point or the relevant answering point, as the case may be.
       welfare check means the process of checking on the safety and well-being of an end-user including, at a minimum:

           1.     if the end-user made an unsuccessful emergency call using an emergency telephone service:
                1.                   attempting to contact the end-user by phone; and
                2.                if the phone call is unsuccessful, referring the matter to the police force or service in the State or Territory in which the end-user is located; or
           1.     if the end-user made an unsuccessful emergency call using a public mobile telecommunications service:
                1.                   sending an SMS (first SMS) to the end-user requesting that the end-user respond in the manner prescribed in the message;
                2.                if no response is received to the first SMS within a reasonable time after the message is sent, sending another SMS (second SMS) containing the same information as the first SMS; and
                3.              if no response is received to the second SMS within a reasonable time after the message is sent, referring the matter to a police force or service in the State or Territory in which the end-user is located.
Note: A number of expressions used in this Determination are defined in section 7 of the Telecommunications Act 1997, and are incorporated into the Act by subsection 5(1) of the Act, including:
(a) access (in relation to an emergency call service);
(b) ACMA;
(c) carriage service;
(d) carriage service provider;
(e) carrier;
(f) controlled carriage service;
(g) controlled facility;
(h) controlled network;
(i) customer equipment;
(j) emergency call person;
(k) emergency call service;
(l) emergency service number;
(m) Home Affairs Department
(n) public mobile telecommunications service;
(o) public number;
(p) recognised person who operates an emergency call service;
(q) standard telephone service;
(r) telecommunications network;
(s) Telstra;
(t) Telstra Limited.