Document ID: chunk:federal_register_of_legislation:F2024L00711:reg:30
Version: federal_register_of_legislation:F2024L00711
Segment Type: reg
Provision Reference: reg 30
Character Range: 62867–64069

30  Dealing with reports and complaints—additional rules for pre-assessed relevant electronic services and Tier 1 relevant electronic services
 (1) This section applies to:
 (a) a pre-assessed relevant electronic service;
 (b) a Tier 1 relevant electronic service;
where a complainant makes a report or complaint to the provider about class 1A material or class 1B material accessible on or through the service, of the service and so applies in addition to section 29.
Note: See subsection 26(2).
 (2) The provider of a service must:
 (a) ensure that the complainant can, within 1 month after being notified under subsection 29(4), require the provider to conduct a review of the outcome of the investigation into the report or complaint; and
 (b) if the complainant requires such a review—ensure that:
 (i) the outcome is reviewed in accordance with subsection (3); and
 (ii) the complainant is notified promptly of the outcome of the review.
 (3) For a review under subsection (2):
 (a) the review must be conducted by a person other than the person who conducted the investigation into the report or complaint concerned; and
 (b) the provider must take appropriate action to facilitate the review.