Document ID: chunk:federal_register_of_legislation:F2024L00133:reg:32
Version: federal_register_of_legislation:F2024L00133
Segment Type: reg
Provision Reference: reg 32
Character Range: 42872–44053

32  Conferral of functions and powers on the TIO

    This industry standard confers on the TIO the functions and powers of:

       (a) receiving;

       (b) investigating;

       (c) facilitating the resolution of;

       (d) making determinations in relation to;

       (e) giving directions in relation to; and

       (f) reporting on;

    customer complaints about matters referred to in this industry standard.

Part 8—Transitional arrangements

   33  Complaints about compliance with a relevant industry code relating to financial hardship

        If:

        (a) a customer made a complaint to a provider, the TIO or the ACMA before the commencement day, alleging that the provider has not complied with a provision of a relevant industry code relating to financial hardship; and

        (b) immediately before the commencement day:

           (i)            the complaint has not been finally dealt with; and

           (ii)         the provision of the relevant industry code is in force;

    then, on and after the commencement day, the complaint continues to have effect (and must be dealt with) as a complaint in respect of the relevant industry code.