Document ID: chunk:federal_register_of_legislation:F2017L00323:body:0:p5
Version: federal_register_of_legislation:F2017L00323
Segment Type: other
Provision Reference: 
Character Range: 10769–13893

the individual calling is self-employed, their contact details;
            (b)           the contact details of the person that caused the call to be made;
            (c)           the name and contact details of any person responsible for dealing with inquiries or complaints about:
               (i)            the individual making the call;
               (ii)          the employer of the individual making the call (if applicable);
               (iii)        the person who caused the call to be made.

    10 Provision of information during a research call

    Application of this section

        (1)           This section only applies to calls that are research calls.

    Information to be provided as soon as the call starts

        (2)  The caller must give, or cause to be given, the following information to the call recipient as soon as the call starts:
            (a)           the given name of the individual making the call (unless the call is made solely using a recorded or synthetic voice);
            (b)           if the individual making the call is not self-employed, the company name or registered business name of the employer of the individual making the call, or if these details do not exist, a name by which the organisation or individual can be readily identified;
            (c)           if the individual making the call is self-employed, their registered business name (if applicable), or if these details do not exist, a name by which the organisation or individual can be readily identified;
            (d)           the purpose of the call.

        (3) Subsection (2) does not apply if:
            (a)           the call recipient terminates the call before the information can be provided; or
            (b)           the caller terminates the call within 5 seconds, without speaking to the call recipient.
        (4)           If providing the information at paragraphs (2)(b) or (c) would reveal the name of the person that caused the call to be made, the information need not be given at the start of the call provided that the caller gives, or causes to be given, those details to the call recipient:
           (a)         immediately, if the call recipient asks for those details; and
           (b)         in any case, prior to the end of the call, unless the call recipient terminates the call before that information can be provided.
        Information to be provided immediately upon request

        (5)  The caller must give, or cause to be given, the following information to the call recipient immediately after being asked to do so by the call recipient:
            (a)           the contact details of the employer of the individual calling, or, if the individual calling is self-employed, their contact details;
            (b)           the name and contact details of the person that caused the call to be made;
            (c)           the name and contact details of any person responsible for dealing with inquiries or complaints about:
               (i)            the individual making the call;
               (ii)          the employer