Document ID: chunk:federal_register_of_legislation:F2013C00288:reg:9:p3
Version: federal_register_of_legislation:F2013C00288
Segment Type: reg
Provision Reference: reg 9 (pt 3/3)
Character Range: 3062509–3064173

details of the provision are set out in the endnotes.

 Page

1 Purpose and application
2 Benefits of community engagement and risk communication
3 Key principles of community engagement
and risk communication
4 A step-by-step guide to community engagement and risk communication
4.1 Planning and preparation
4.1.1 Identify the purpose of communication
4.1.2 Identify your target audience and undertake audience analysis
4.1.2.1 Audience analysis
4.1.3 Identify stakeholders
4.1.4 Risk perception
4.1.5 Develop the message
4.1.6 Determine requirements for engagement
4.1.7 Incorporate an evaluation process
4.1.8 Develop an engagement and communication protocol
4.1.9 Reporting on community engagement
4.2 Key messages for contaminated land practitioners
4.2.1 Community perceptions
4.2.2 Credibility is based on more than scientific and
technical competence
4.2.3 Effective communication is necessary but not
sufficient
4.2.4 Avoiding community engagement will guarantee
trouble
4.2.5 Do not promise more than you can deliver
4.2.6 An unfair process will generate outrage
4.2.7 Effective communication must be a two-way process
4.2.8 Resolving disputes requires a dedicated process
4.2.9 Validate your messages and behaviour
4.2.10 Trust and credibility are both essential
5 Community engagement techniques
5.1 Engagement techniques: summary of advantages and disadvantages
5.2 Engagement and communication DOs and DON'Ts
6 Case studies
6.1 Case study 1: Radioactive site in metropolitan area
6.2 Case study 2: Ardeer, Victoria
Background
Community engagement and risk communication plan
Engagement techniques
Outcomes
7 Bibliography
8 Glossary