Document ID: chunk:federal_register_of_legislation:F2024C00843:reg:5
Version: federal_register_of_legislation:F2024C00843
Segment Type: reg
Provision Reference: reg 5
Character Range: 15852–16913

5  Meaning of representative
 (1) Representative, of a consumer, means:
 (a) a person nominated by the consumer as a person to be told about matters affecting the consumer; or
 (b) a person:
 (i) who nominates themselves as a person to be told about matters affecting a consumer; and
 (ii) who the relevant organisation is satisfied has a connection with the consumer and is concerned for the safety, health and well‑being of the consumer.
 (2) Without limiting subparagraph (1)(b)(ii), a person has a connection with a consumer if:
 (a) the person is a partner, close relation or other relative of the consumer; or
 (b) the person holds an enduring power of attorney given by the consumer; or
 (c) the person has been appointed by a State or Territory guardianship board (however described) to deal with the consumer's affairs; or
 (d) the person represents the consumer in dealings with the organisation.
 (3) Nothing in this section is intended to affect the powers of a substitute decision‑maker appointed for a person under a law of a State or Territory.