Document ID: chunk:federal_register_of_legislation:F2020C01085:reg:18:p1
Version: federal_register_of_legislation:F2020C01085
Segment Type: reg
Provision Reference: reg 18 (pt 1/4)
Character Range: 28270–31124

18  Timeframes for the supply of an interim service by an NBN CSP

       (1)          Where an NBN CSP is to supply an interim service to a consumer instead of a legacy service, because paragraph 11(2)(c) applies, it must be supplied to the consumer:

           (a)          where the consumer is located in an urban area - within 3 working days;

           (b)          where the consumer is located in a major rural area - within 4 working days; or

           (c)          where the consumer is located in a minor rural or remote area - within 6 working days,

       of the NBN CSP obtaining the consumer's consent to that supply.

       (2)          The requirement to supply an interim service set out in subsection (1) does not apply where the consumer's NBN service becomes operational prior to the supply of the interim service in accordance with paragraphs (1)(a), (b) and (c), whichever is applicable.

   19  Timeframes for the continued supply of a legacy service or an interim service by an NBN CSP

       Where an NBN CSP supplies a legacy service or an interim service in accordance with the requirements under Part 3, it must continue to supply that service to the consumer until the first to occur of the following:

           (a)          the NBN CSP supplies an operational NBN service to the consumer; or

           (b)          the consumer contract with the NBN CSP for the NBN service expires; or

           (c)          the consumer contract with the NBN CSP for the NBN service has been terminated for a valid reason; or

           (d)          where the service is a legacy service, the date on which Telstra is required to complete managed disconnection of the premises together with other premises in that area in accordance with the migration plan.

  20  Timeframes for the continued supply of a legacy service by a legacy CSP

       (1) Where a legacy CSP supplies a legacy service in accordance with the requirements under Part 3, it must continue to supply that service at the consumer's premises until the first to occur of the following:

           (a)          the consumer notifies the legacy CSP that the NBN CSP has successfully supplied an operational NBN service to that consumer;

           (b)          the relevant consumer contract with the legacy CSP for the legacy service has been terminated for a valid reason; or

           (c)          the date on which Telstra is required to complete managed disconnection of the premises together with other premises in that area in accordance with the migration plan.

       (2)          A consumer contract for the supply of a legacy service must allow the consumer to exit the contract when the consumer notifies the legacy CSP that the NBN CSP has successfully supplied an operational NBN service to that consumer or where the consumer notifies the