Document ID: chunk:federal_register_of_legislation:C2024C00742:clause:2_19
Version: federal_register_of_legislation:C2024C00742
Segment Type: clause
Provision Reference: sch 2 cl 19
Character Range: 1480756–1481690

19  Information for prospective residential customers of a carriage service provider who does not offer priority assistance

Scope
 (1) This clause applies to a carriage service provider if:
 (a) the provider receives an inquiry from a prospective residential customer about the supply of a standard telephone service; and
 (b) the provider does not offer priority assistance in connection with the service.

Requirement
 (2) The provider must:
 (a) inform the prospective residential customer that the provider does not offer priority assistance in connection with the service; and
 (b) inform the prospective residential customer of the names of one or more carriage service providers from whom the prospective residential customer can obtain priority assistance in connection with a standard telephone service.

Definition
 (3) In this clause:
priority assistance has the same meaning as in the priority assistance industry code.