Document ID: chunk:federal_register_of_legislation:F2024C00843:reg:15mb
Version: federal_register_of_legislation:F2024C00843
Segment Type: reg
Provision Reference: reg 15MB
Character Range: 78040–79608

15MB  Incident management system procedures
 (1) The incident management system of the approved provider must establish procedures to be followed in identifying, managing and resolving incidents, including procedures that specify the following:
 (a) how incidents are identified, recorded and reported;
 (b) to whom incidents must be reported;
 (c) the person who is responsible for notifying reportable incidents to the Quality and Safety Commissioner;
 (d) how the provider will provide support and assistance to persons affected by an incident to ensure their safety, health and well‑being (including providing information about access to advocates such as independent advocates);
 (e) how persons affected by an incident (or representatives of the persons) will be involved in the management and resolution of the incident;
 (f) when an investigation by the provider is required to establish:
 (i) the causes of a particular incident; or
 (ii) the harm caused by the incident; or
 (iii) any operational issues that may have contributed to the incident occurring;
  and the nature of that investigation;
 (g) when remedial action is required and the nature of that action.
 (2) The procedures may vary, depending on the seriousness of the incident.
 (3) The incident management system must set out procedures for ensuring that the requirements of sections 15LA and 15LB are complied with.
 (4) The incident management system must provide that, if the incident is a reportable incident, the incident must also be notified and managed in accordance with Division 4.