Document ID: chunk:federal_register_of_legislation:F2024C00371:reg:8
Version: federal_register_of_legislation:F2024C00371
Segment Type: reg
Provision Reference: reg 8
Character Range: 5063–7394

8  Accuracy and speed of delivery
 (1) Subject to subsections (2) and (3), this section applies to the delivery of letters (reserved services letters) covered by subsection 29(2) of the Act.
Note: Subsection 29(2) of the Act sets out services that are reserved services of Australia Post.
 (2) This section does not apply to the delivery of the following:
 (a) a letter covered by section 30 of the Act;
 (b) a letter originating outside Australia;
 (c) a letter lodged with Australia Post for delivery as bulk mail;
 (ca) a letter for which an additional fee is paid for priority delivery;
 (d) a letter removed from the normal course of carriage by Australia Post under subsection 90UA(1) or (3) of the Act, unless the letter is returned to the normal course of carriage under subsection 90UB(3) or 90UC(3) of the Act.
Note: Section 30 of the Act sets out exceptions to the reserved services of Australia Post.
 (3) This section does not apply to a letter lodged with Australia Post for delivery to an address that is not normally serviced at the frequency mentioned in paragraph 7(1)(a).
 (4) Australia Post must deliver at least 94% of all reserved services letters lodged with Australia Post at a mail lodgement point in accordance with subsections (5) and (6).
 (5) Australia Post must deliver a reserved services letter to:
 (a) the indicated address; or
 (b) if Australia Post knows that the indicated address is not the appropriate address—the appropriate address.
 (6) Australia Post must deliver a reserved services letter within the delivery time for the letter set out in the item (if any) in the following table that covers:
 (a) the mail lodgement point at which the letter is lodged; and
 (b) the address to which Australia Post must deliver the letter under subsection (5).

Delivery time for reserved services letters
Item                                         Column 1                                                                                     Column 2                                                   Column 3

                                             If the mail lodgement point is...                                                            and the delivery address is...                             then the delivery time for a reserved services letter is...
Part 1—Delivery within a State