Document ID: chunk:federal_register_of_legislation:F2021C00016:body:0:p5
Version: federal_register_of_legislation:F2021C00016
Segment Type: other
Provision Reference: 
Character Range: 11018–14177

the primary decision‑maker in the original decision (who may be the same person referred to in paragraph (a)); and
       (c) must be consistent with principles of procedural fairness.
    (3) The Corporation must include details of the right to request an internal review of application decisions and the process for requesting such a review in the farm business loan guidelines.
    13. Service provision
    The Corporation is expected to develop and implement service level standards to ensure the Corporation and any external service provider contracted by the Corporation to deliver services on its behalf, treat applicants and stakeholders in a fair, transparent and timely manner. These standards should be developed in accordance with benchmarked best practice standards.
    14. Support from responsible Ministers
The Corporation must consider, and use as appropriate, the support made available by responsible Ministers to assist in its establishment. The Commonwealth, through the Agriculture Department, will provide guidance and options including to establish organisational structures, logistical arrangements and corporate and operational policies, as well as draft program guidelines and documentation to assist with procurement processes.
    15. Communication and stakeholder engagement
    (1) For farm business loans the Corporation must undertake ongoing engagement with relevant industry stakeholders to ensure loan products offered can respond to issues as they emerge. The Corporation will undertake communication activities to promote the Corporation and manage and drive demand of programs, ensuring in‑need eligible farm businesses are aware of, and have ready access to, concessional finance.
    (3) The Corporation must also work flexibly and constructively with Commonwealth entities to ensure the implementation and ongoing administration of farm business loans are undertaken in a manner that is consistent with broader government policy and supports timely responses to emerging issues and/or industry‑specific crises.
    16. Reporting
    (1) The Corporation must provide a farm business loan report to the responsible Ministers as at the end of every March, June, September and December in respect of each farm business loan program it administers. The farm business loan report is to include information regarding the uptake of loans for each program, details of the loan portfolio, financial performance information and any other matters requested by the responsible Ministers.
    (3) The Corporation must provide any additional information requested to either responsible Minister as and when requested.
    17. Other advice
    (1) The Corporation is expected to proactively advise the Commonwealth on matters that will improve the operation and policy outcomes of farm business loans.
    (2) The Corporation will keep abreast of ongoing and emerging agricultural industry issues to manage demand for finance and ensure assistance is reaching eligible farm businesses that are most in need.
    (4) On request, the Corporation will provide advice to responsible Ministers on the application of this instrument to an