Document ID: chunk:federal_register_of_legislation:C2025C00189:section:58bzd
Version: federal_register_of_legislation:C2025C00189
Segment Type: section
Provision Reference: s 58BZD
Character Range: 990617–991417

58BZD  Having an accessible and transparent internal dispute resolution mechanism—civil penalty provision
 (1) A regulated entity contravenes this subsection if the entity does not have an accessible and transparent internal dispute resolution mechanism to deal with a person's complaint about:
 (a) an activity that:
 (i) is or may be a scam; and
 (ii) relates to, is connected with, or uses a regulated service of the entity; and
 (iii) impacts the person at a time when the person is an SPF consumer of the service; or
 (b) the entity's conduct relating to an activity of a kind described in paragraph (a).
 (2) Subsection (1) is a civil penalty provision.
Note: This means subsection (1) is a civil penalty provision of an SPF principle for the purposes of section 58FJ (about civil penalties).