Document ID: chunk:federal_register_of_legislation:F2023L01723:reg:12
Version: federal_register_of_legislation:F2023L01723
Segment Type: reg
Provision Reference: reg 12
Character Range: 11021–12406

12  Fifth standard—service access
 (1) A person undertaking a regulated activity must manage, in a transparent, fair, equal and responsive way, the manner by which people with disability access, commence and leave the activity.
 (2) The following are the indicators (as applicable) that this standard has been met:
 (a) the person ensures that access to the activity is fair, equal and transparent by seeking and using input from people with disability and their families and carers;
 (b) the person provides information about the kinds and quality of supports and services provided to people with disability, their families and carers, in a range of formats that are accessible to them;
 (c) the person develops, applies, reviews and communicates the processes by which a person commences or leaves the activity;
 (d) the person develops, applies and reviews policies and practices related to the eligibility criteria, priority of access, and waiting lists, for the activity;
 (e) the person monitors and addresses potential barriers to accessing the activity;
 (f) the person provides clear explanations when the activity is not available, along with information and referral support to assist people with disability to access alternative activities;
 (g) the person collaborates with other relevant organisations and community members to establish and maintain a referral network.