Document ID: chunk:federal_register_of_legislation:F2017L01711:reg:6
Version: federal_register_of_legislation:F2017L01711
Segment Type: reg
Provision Reference: reg 6
Character Range: 3003–3975

6  Standard on consumer information
 (1) The ACMA must determine an industry standard that:
 (a) applies to carriage service providers in relation to services supplied by those providers using the NBN; and
 (b) deals with information and advice that carriage service providers should provide or make available to consumers to help consumers make informed decisions about NBN services prior to entering a contract with a carriage service provider for the supply of those services.
 (2) Without limiting paragraph 6(1)(b), an industry standard must deal with:
 (a) minimum requirements for information and advice to be provided to consumers about services supplied using the NBN;
 (b) requirements in relation to when the information and advice about the services is to be provided; and
 (c) requirements in relation to the manner in which that information or advice is to be provided.

Division 3—Industry standard relating to continuity of voice and broadband services