Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:203
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 203
Character Range: 68049–69177

203   Delay in rectifying a fault or service difficulty of a CSG service, whether or not the service includes an enhanced call handling feature               The damages payable, for each business day of delay, to the customer whose service required rectification are:
                                                                                                                                                               (a) in the first 5 business days of delay:
                                                                                                                                                               (i) if the customer is a residential/charity customer — $14.52; and
                                                                                                                                                               (ii) if the customer is a business customer — $24.20; and
                                                                                                                                                               (b) after the first 5 business days of delay — $48.40