Document ID: chunk:federal_register_of_legislation:F2018L00970:reg:13
Version: federal_register_of_legislation:F2018L00970
Segment Type: reg
Provision Reference: reg 13
Character Range: 10226–11492

13  Direct personal response not required in certain circumstances
 (1) A participating institution is not required to give a direct personal response if:
 (a) the survivor does not, in the survivor's acceptance document, specify the institution as an institution that the survivor wishes to receive a direct personal response from; or
 (b) the survivor does not contact the institution to request a direct personal response before the scheme sunset day; or
 (c) the survivor has not, before the scheme sunset day, responded to reasonable attempts to arrange a direct personal response; or
 (d) the survivor, after requesting a direct personal response, notifies the institution that the survivor wishes to withdraw from the direct personal response; or
 (e) the survivor has already received a direct personal response from the institution under the scheme.
Note: The scheme sunset day is the tenth anniversary of the scheme, or any day before that anniversary prescribed by the rules: see subsection 193(1) of the Act.
 (2) Subsection (1) does not prevent the institution from giving a direct personal response.
Note: Direct personal redress under the scheme is available only to a person whose application for redress has been approved: see Part 2‑3 of the Act.