Document ID: chunk:federal_register_of_legislation:F2024C00843:clause:2_1
Version: federal_register_of_legislation:F2024C00843
Segment Type: clause
Provision Reference: sch 2 cl 1
Character Range: 131768–133190

1  Standard 1—consumer dignity and choice

Consumer outcome
 (1) I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.

Organisation statement
 (2) The organisation:
 (a) has a culture of inclusion and respect for consumers; and
 (b) supports consumers to exercise choice and independence; and
 (c) respects consumers' privacy.

Requirements
 (3) The organisation demonstrates the following:
 (a) each consumer is treated with dignity and respect, with their identity, culture and diversity valued;
 (b) care and services are culturally safe;
 (c) each consumer is supported to exercise choice and independence, including to:
 (i) make decisions about their own care and the way care and services are delivered; and
 (ii) make decisions about when family, friends, carers or others should be involved in their care; and
 (iii) communicate their decisions; and
 (iv) make connections with others and maintain relationships of choice, including intimate relationships;
 (d) each consumer is supported to take risks to enable them to live the best life they can;
 (e) information provided to each consumer is current, accurate and timely, and communicated in a way that is clear, easy to understand and enables them to exercise choice;
 (f) each consumer's privacy is respected and personal information is kept confidential.