Document ID: chunk:federal_register_of_legislation:F2024C00933:reg:16
Version: federal_register_of_legislation:F2024C00933
Segment Type: reg
Provision Reference: reg 16
Character Range: 38406–39136

16  Requirement to notify relevant providers of resolution process
 (1) If the Commissioner decides to undertake a resolution process in relation to an issue raised in a complaint or provider responsibility information, the Commissioner must give written notice, as soon as practicable, of the issue to the relevant provider for the issue.
 (2) Subsection (1) does not apply if the Commissioner considers that the giving of the notice will, or is likely to:
 (a) impede the resolution of the issue; or
 (b) place the safety, health or well‑being of the complainant (if any), an aged care consumer or any other person at risk; or
 (c) place the complainant (if any) or an aged care consumer at risk of intimidation or harassment.