Document ID: chunk:federal_register_of_legislation:F2013C00288:reg:5:p4
Version: federal_register_of_legislation:F2013C00288
Segment Type: reg
Provision Reference: reg 5 (pt 4/5)
Character Range: 3114019–3119077

engagement process if used alone.
Open door                            Conducting periodic open days to invite interested people and complainants to visit the site.                                                                                                     Can shift community confidence in current and proposed operations, pinpoint particular problems and result in problems being address and resolved.                                                                           May not be possible for commercial confidentiality or occupational health, safety and welfare reasons.
Hotline                              A telephone service to provide information and to record comments, concerns and suggestions.                                                                                                      Ensures that information is available; provides the opportunity for the wider community with mobility problems.                                                                                                              Would not reach all people from non-English speaking backgrounds unless hotline is available in different languages.
Websites                             Information dissemination through an interactive web page, aimed at informing and generating interest.                                                                                            Keeps the public and other interested parties informed. Can be updated quickly and easily. Allows people to access large amounts of information and provide feedback.                                                        Can only be accessed by those with access to a computer with web connection. Tends not to be available to minority groups such as the elderly, poor, people with non-English speaking backgrounds. Can contribute to information overload if not managed effectively.
Use of media                         Information dissemination through printed and electronic media, can be aimed at informing or generating interest and feedback.                                                                    Political and institutional advantages of ensuring that information is provided, keeps the community informed, provides opportunity for all of the community to contribute.                                                  Will not reach all groups unless special attention is given to minority groups by the use of ethnic media, and other avenues to reach other target groups.

The above information was sourced and adapted from The human services planning kit, (SA Department of Housing and Urban Development 1994).

An extensive list of community engagement methods and techniques can also be found in Effective engagement: building relationships with community and other stakeholders, Book 3: the engagement toolkit, published by the Department of Sustainability and Environment Victoria (DSE VIC 2005) (www.dse.vic.gov.au/engage).

5.2              Engagement and communication DOs and DON'Ts

                               DO                                                                                                                                                                                       DON'T
Abstractions                   DO use examples, anecdotes and analogies to establish a common understanding                                                                                                             DON'T generalise too much or use hypothetical situations
Attacks                        DO attack the issue                                                                                                                                                                      DON'T attack the person or organisation
Blame                          DO take responsibility for your share of the problem                                                                                                                                     DON'T try to shift blame or responsibility to others
Clarity                        DO ask whether you have made yourself clear                                                                                                                                              DON'T assume you have been understood
Guarantees                     DO emphasise ongoing efforts and achievements made and explain any limitations on the guarantee and why they exist                                                                       DON'T say there are no guarantees
Humour                         DO use humour wisely — if used, direct it at yourself                                                                                                                                    DON'T use humour in relation to safety, health or environmental issues
Jargon                         DO define all technical terms and acronyms (e.g. NATA)                                                                                                                                   DON'T use language that may not