Document ID: chunk:federal_register_of_legislation:F2019L01655:clause:1_12
Version: federal_register_of_legislation:F2019L01655
Segment Type: clause
Provision Reference: sch 1 cl 12
Character Range: 23046–24326

12  CSPs to make available method to decline an IMR service
 (1) A CSP must make available at least one method by which a customer of that CSP may decline the continued supply of an IMR service at any time while travelling overseas.
Note: Customers must be provided with information about the method or methods available – see paragraphs 8(2)(c) and 10(2)(b).
 (2) If a customer declines the continued supply of an IMR service using a method made available to the customer by their CSP, the CSP must ensure that the supply of an IMR service to the customer ceases as soon as practicable, and in any event within 24 hours.
 (3) If a customer chooses to decline the continued supply of an IMR service by calling a particular Australian number, the CSP must not charge the customer more than AUD 1.00 to do so.
 (4) If a customer chooses to decline the continued supply of an IMR service by accessing the website of the CSP, the CSP must not charge the customer a fee to do so.
 (5) If a customer chooses to decline the continued supply of an IMR service by a method other than the methods referred to in subsections (3) and (4), the CSP must not charge more than AUD 1.00 to do so.
 (6) Any method provided by a CSP under subsection (1) must be easily accessible to its customers.