Document ID: chunk:federal_register_of_legislation:F2022C00105:reg:2:p2
Version: federal_register_of_legislation:F2022C00105
Segment Type: reg
Provision Reference: reg 2 (pt 2/2)
Character Range: 22961–23735

at reasonable cost to students, and these are applied consistently, fairly and without reprisal.

3.         Institutional complaints-handling and appeals processes for formal complaints include provision for confidentiality, independent professional advice, advocacy and other support for the complainant or appellant, and provision for review by an appropriate independent third party if internal processes fail to resolve a grievance.

4.         Decisions about formal complaints and appeals are recorded and the student concerned is informed in writing of the outcome and the reasons, and of further avenues of appeal where they exist and where the student could benefit.

5.         If a formal complaint or appeal is upheld, any action required is initiated promptly.