Document ID: chunk:federal_register_of_legislation:F2019L01655:clause:1_13:p1
Version: federal_register_of_legislation:F2019L01655
Segment Type: clause
Provision Reference: sch 1 cl 13 (pt 1/3)
Character Range: 24326–26900

13  CSPs to make available spend management tools for an IMR service
 (1) A CSP that supplies an IMR service to a customer must, immediately prior to entering into a customer contract with the customer which provides for the supply of an IMR service, and immediately prior to any variation of a customer contract to allow for the supply of an IMR service, inform the customer:
 (a) of the spend management tool(s) for the IMR service which it makes available and of how those tools can be accessed by the customer; and
 (b) if a charge may be imposed on a customer for accessing a spend management tool, that charges may apply to access the spend management tool.
Note: A CSP is required to make the spend management tools available to a customer without charge (see paragraph 12(b)). However, if a customer is able to access the spend management tool by using data on their digital device, the customer must be informed that access to the spend management tool in that manner may be subject to data charges.
 (2) A CSP that supplies an IMR service to a customer must make available at least one spend management tool that:
 (a) allows the customer to obtain current usage estimates in relation to the IMR service; or
 (b) where there is a delay in the CSP receiving usage information such that it cannot provide current usage estimates, provides the customer with advice about the delay and the approximate length of the delay, and allows the customer:
 (i) in the case of a post-paid service, to obtain the latest available information about the customer's usage of the IMR service and the charges incurred that have not yet been billed to the customer;
 (ii) in all other cases, to obtain the latest available information about the customer's usage of the IMR service, and the charges that have been incurred.
 (3) In addition to the obligation at subsection (2), a CSP that supplies an IMR service to a customer must make available a spend management tool that meets the following requirements:
 (a) if a customer is using a post-paid service under which the customer may incur AUD 100 or more of data usage charges for an IMR service, the tool must, each time the customer reaches an estimated increment of AUD 100 in such charges, result in the customer being notified as soon as is reasonably practicable of the total amount of estimated charges at that time for the IMR service which have not yet been billed to the customer;
 (b) if a customer is using an included value pack, the tool must result in the customer being notified as soon as is reasonably practicable