Document ID: chunk:federal_register_of_legislation:F2021C00265:reg:28:p1
Version: federal_register_of_legislation:F2021C00265
Segment Type: reg
Provision Reference: reg 28 (pt 1/2)
Character Range: 40357–43483

28  Requirement to keep records

       A first carriage service provider identified in section 23, a carrier identified in section 24 and a retail carriage service provider identified in section 25 must:

           (a) keep records that are sufficient to demonstrate its compliance with the requirements under this Part;

           (b) retain the records required to be kept by paragraph (a) for at least two years from the date of creating the record; and

           (c) make those records available to the ACMA upon receiving a written request from the ACMA.

Part 7—Transitional

       29  Transitional arrangements for unresolved complaints

       (1)          Where:

           (a)          a complaint was made by a consumer to a carriage service provider prior to the commencement of this industry standard, and remains unresolved at or after the date of the commencement of this industry standard; and

           (b)          an industry code is registered by the ACMA under Part 6 of the Act that imposes requirements on carriage service providers regarding the handling of consumer complaints,

       the complaint must be assessed and dealt with as a complaint for the purpose of that industry code.

       (2)          A complaint referred to in paragraph (1)(a) must be dealt with under this standard if at the time that this industry standard is in force there is no industry code of the kind referred to in paragraph (1)(b).

Endnotes

Endnote 1 – About the endnotes

The endnotes provide information about this compilation and the compiled law.

Endnote 2 (Abbreviation key) sets out abbreviations that may be used in the endnotes.

Endnote 3 (Legislation history) provides information about each law that has amended (or will amend) the compiled law.  The information includes commencement details for amending laws and details of any application, saving or transitional provisions that are not included in this compilation.

Endnote 4 (Amendment history) provides information about the amendments at the provision (generally section or equivalent) level and includes information about any provision of the compiled law that has been repealed in accordance with a provision of the law.

It also includes information about any misdescribed amendment (that is, an amendment that does not accurately describe the amendment to be made).  If, despite the misdescription, the amendment can be given effect as intended, the amendment is incorporated into the compiled law and the abbreviation "(md)" added to the details of the amendment included in the amendment history.  If a misdescribed amendment cannot be given effect as intended, the abbreviation "(md not incorp)" is added to the details of the amendment included in the amendment history.

Endnote 2—Abbreviation key

ad = added or inserted                                 (md not incorp) = misdescribed amendment
am = amended                                                cannot be given effect
amdt = amendment                                       mod = modified/modification
c = clause(s)                                          No. =