Document ID: chunk:federal_register_of_legislation:F2024C01147:reg:26
Version: federal_register_of_legislation:F2024C01147
Segment Type: reg
Provision Reference: reg 26
Character Range: 42907–44432

26  Information identifying carriage service providers
 (1) A carriage service provider must ensure that:
 (a) the emergency call person for 000 and 112 is informed of the provider's correct contact details including business address, contact telephone numbers and email address;
 (b) a person is always available to answer at least one telephone number provided under paragraph (a); and
 (c) a person is available to respond to email requests sent to the address provided under paragraph (a) at all times.
 (2) If a carriage service provider's contact details provided in accordance with subsection (1) change, the provider must:
 (a) provide updated contact details to the emergency call person for 000 and 112 by the end of the next business day after the change occurs; and
 (b) ensure that the previous contact details of the carriage service provider remain active at least until the updated contact details have been provided to the emergency call person.
 (3) If the emergency call person for 000 and 112 or the emergency call person for 106 contacts a carriage service provider on the contact details provided under this section on a matter relating to the emergency call service, the provider must respond immediately to the contact made by the emergency call person.
               Note: Section 54 requires the emergency call person for 000 and 112 to share information that is provided to it under this section with the emergency call person for 106.

Division 2.4  Notification, cooperation and welfare checks