Document ID: chunk:federal_register_of_legislation:F2023L00221:clause:1_8:p4
Version: federal_register_of_legislation:F2023L00221
Segment Type: clause
Provision Reference: sch 1 cl 8 (pt 4/4)
Character Range: 28693–29866

for reconsideration where it determines that:
               (a)     the person making the request is not a person who may make a complaint to the Telecommunications Industry Ombudsman; or

               (b)     the Telecommunications Industry Ombudsman does not have the jurisdiction to investigate or facilitate the resolution of that complaint.

(8)     In estimating, for the purposes of paragraph (7)(c), the period of time for which the circumstance, or each of the circumstances, applies to the request, a primary universal service provider must have regard to:
(a)      the effect, on the ability of the provider to comply with the obligation to supply a standard telephone service on request under paragraph 9(1)(a) or subsection 9(2) of the Act, of the grounds identified by the provider in paragraph (7)(b) on which it has based its judgment that the circumstance, or each of the circumstances, applies to the request; and
(b)     to the extent practicable, the resources that the provider would have to commit, proportionate to that effect, to:
(i)     mitigate the consequences of those grounds; and
             (ii)   minimise the duration of those grounds.