Document ID: chunk:federal_register_of_legislation:F2023L01726:reg:20:p1
Version: federal_register_of_legislation:F2023L01726
Segment Type: reg
Provision Reference: reg 20 (pt 1/2)
Character Range: 19204–22076

20  Documentation, record keeping and statistics
 (1) A covered person must:
 (a) document its incident management system; and
 (b) provide copies of the documented system, in an accessible form, to the following persons:
 (i) persons with disability receiving supports or services from the covered person;
 (ii) each employee of the covered person;
 (iii) the family members, carers and independent advocates of persons with disability receiving supports or services from the covered person; and
 (c) assist persons referred to in paragraph (b) to understand how the documented system operates.
 (2) The incident management system of a covered person must provide for the following details, as a minimum, to be recorded in relation to each incident that occurs:
 (a) a description of the incident, including the impact on, or harm caused to, any person with disability affected by the incident;
 (b) whether the incident is a reportable incident;
 (c) if known—the time, date and place at which the incident occurred;
 (d) if paragraph (c) does not apply—the time and date the incident was first identified;
 (e) the names and contact details of the persons involved in the incident;
 (f) the names and contact details of any witnesses to the incident;
 (g) details of the assessment undertaken in accordance with the requirements of subsection 18(3);
 (h) the actions taken in response to the incident, including actions taken to support or assist persons with disability affected by the incident;
 (i) any consultations undertaken with the persons with disability affected by the incident;
 (j) whether persons with disability affected by the incident have been provided with any reports or findings regarding the incident;
 (k) if an investigation is undertaken by the covered person in relation to the incident—the details and outcomes of the investigation;
 (l) the name and contact details of the person making the record of the incident.
 (3) The incident management system must provide for the following details, as a minimum, to be recorded in relation to each reportable incident that is alleged to have occurred:
 (a) a description of the alleged incident;
 (b) if known—the time, date and place at which the incident is alleged to have occurred;
 (c) the names and contact details of the persons involved in the alleged incident;
 (d) the names and contact details of any witnesses to the alleged incident;
 (e) details of the assessment undertaken in accordance with the requirements of subsection 18(3);
 (f) the actions taken in response to the alleged incident, including actions taken to support or assist persons with disability affected by the incident;
 (g) any consultations undertaken with the persons with disability affected by the alleged incident;
 (h) whether persons with disability affected by the incident have been provided with any reports