Document ID: chunk:federal_register_of_legislation:F2024C00566:reg:9:p1
Version: federal_register_of_legislation:F2024C00566
Segment Type: reg
Provision Reference: reg 9 (pt 1/6)
Character Range: 19387–22974

9                                                                   section 18A                                             clause 16A of Schedule 1

       11  Governance and Operational Management

Outcome: Each participant's support is overseen by robust governance and operational management systems relevant (proportionate) to the size, and scale of the provider and the scope and complexity of supports delivered.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) Opportunities are provided by the governing body for people with disability to contribute to the governance of the organisation and have input into the development of organisational policy and processes relevant to the provision of supports and the protection of participant rights.
           (2) A defined structure is implemented by the governing body to meet a governing body's financial, legislative, regulatory and contractual responsibilities, and to monitor and respond to quality and safeguarding matters associated with delivering supports to participants.
           (3) The skills and knowledge required for the governing body to govern effectively are identified, and relevant training is undertaken by members of the governing body to address any gaps.
           (4) The governing body ensures that strategic and business planning considers legislative requirements, organisational risks, other requirements related to operating under the NDIS (for example Agency requirements and guidance), participants' and workers' needs and the wider organisational environment.
           (5) The performance of management, including responses to individual issues, is monitored by the governing body to drive continuous improvement in management practices.
           (6) The provider is managed by a suitably qualified and/or experienced persons with clearly defined responsibility, authority and accountability for the provision of supports.
           (7) There is a documented system of delegated responsibility and authority to another suitable person in the absence of a usual position holder in place.
           (8) Perceived and actual conflicts of interest are proactively managed and documented, including through development and maintenance of organisational policies.

       12  Risk Management

Outcome: Risks to participants, workers and the provider are identified and managed.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) Risks to the organisation, including risks to participants, financial and work health and safety risks, and risks associated with provision of supports are identified, analysed, prioritised and treated.
           (2) A documented risk management system that effectively manages identified risks is in place, and is relevant and proportionate to the size and scale of the provider and the scope and complexity of supports provided.
           (3) The risk management system covers each of the following:
              (a) incident management;
              (b) complaints management and resolution;
              (c) financial management;
              (d) governance and operational management;
              (e) human resource management;
              (f) information management;
              (g) work health and safety;
              (h) emergency and disaster management.
           (4) Where relevant, the risk management system includes measures for the prevention and control of infection and outbreaks.
           (5) Supports and services are provided