Document ID: chunk:federal_register_of_legislation:F2025C00017:reg:90:p2
Version: federal_register_of_legislation:F2025C00017
Segment Type: reg
Provision Reference: reg 90 (pt 2/2)
Character Range: 146411–148053

quality and the failure does not amount to a major failure'.
 (3) For the purposes of subparagraph (1)(c)(ii), the text is 'Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
           * to cancel your service contract with us; and
           * to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract'.
 (4) For the purposes of subparagraph (1)(c)(iii), the text is 'Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
           * to cancel your service contract with us; and
           * to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service'.