Document ID: chunk:federal_register_of_legislation:F2022C00066:reg:6
Version: federal_register_of_legislation:F2022C00066
Segment Type: reg
Provision Reference: reg 6
Character Range: 6216–8383

6  Notification of disputes
 (1) A service seeker or service provider may notify the ACCC in writing that a dispute exists if the service seeker and the service provider are unable to agree about the terms and conditions on which a service is, or is to be, provided.
 (2) The following are examples of things on which a service seeker and service provider might disagree:
 (a) the price, or the method of establishing the price, at which a service is provided;
 (b) whether a previous determination should be varied.
 (3) Notification of a dispute about a service must include the following information:
 (a) the name of the person notifying the dispute (the notifier) and, if the notifier is not an individual, the name and address of an individual who represents the notifier;
 (b) the notifier's address for the delivery of documents in relation to the notification;
 (c) whether the notifier is the service seeker or service provider and:
 (i) if the notifier is the service seeker—the name and address of the service provider; or
 (ii) if the notifier is the service provider—the name and address of the service seeker;
 (d) the provision of the Telecommunications Act or the Consumer Protection Act that requires the service;
 (e) a description of the dispute, including:
 (i) whether the dispute is about varying existing access arrangements and, if it is, a description of the arrangements; and
 (ii) each aspect of the service on which the service seeker and service provider are able to agree; and
 (iii) each aspect of the service on which the service seeker and service provider are unable to agree;
 (f) a description of any effort that has been made to resolve the dispute.
 (4) When it receives notification of a dispute about a service, the ACCC must give written notice of the dispute as follows:
 (a) if the service seeker notified the dispute—to the service provider;
 (b) if the service provider notified the dispute—to the service seeker;
 (c) if the ACCC considers that the determination of the dispute may require another person to do something—to the other person;
 (d) to any other person whom the ACCC considers may wish to become a party.