Document ID: chunk:federal_register_of_legislation:F2024L01651:reg:49
Version: federal_register_of_legislation:F2024L01651
Segment Type: reg
Provision Reference: reg 49
Character Range: 65687–66666

49  Complaints handling procedures
 (1) The large grocery business must ensure that the Code Mediator:
 (a) develops a written complaints handling procedure that is consistent with this Code; and
 (b) acts in accordance with the complaints handling procedure.
Civil penalty: 600 penalty units.
 (2) The large grocery business must ensure that the Code Mediator:
 (a) provides a copy of the procedure to the large grocery business and the Code Supervisor; and
 (b) reviews the procedure annually and updates it as necessary; and
 (c) if the procedure is updated—provides a copy of the updated procedure to the large grocery business and the Code Supervisor.
Civil penalty: 600 penalty units.
 (3) The large grocery business must publish a copy of the procedure on the large grocery business' website.
Civil penalty: 600 penalty units.
 (4) The large grocery business must ensure that the copy of the procedure on its website is kept up to date.
Civil penalty: 600 penalty units.