Document ID: chunk:federal_register_of_legislation:F2019L01303:reg:5
Version: federal_register_of_legislation:F2019L01303
Segment Type: reg
Provision Reference: reg 5
Character Range: 1748–3788

5  Rules
         (1)    Upon written request by the Representative, the Contractor must provide information, documents or copies of documents which relate to:
            (a)    users of the NRS and their contact details which could include, but is not limited to, name, telephone number, address and email address; and
            (b)    any agreement or arrangements with third parties that are providing goods or services used by users of the NRS to access the NRS;
         within the period and in the manner and form specified in the request.
         (2)    Without limiting subsection (1), a written request for information, documents and copies of documents may include a request for information, documents or copies of documents that contain personal information or sensitive information.
         (3)    Where the Contractor does not have in its possession the information or documents requested under subsection (1), the Contractor must take all reasonable steps to obtain the information or documents and provide these to the Representative within the period and in the manner and form specified in the request.
         (4)    Where information or documents requested by the Representative are subject to confidentiality restrictions, and there is no exception for disclosure required by law, the Contractor must take all reasonable steps to obtain a waiver of confidentiality.
         (5)    Upon written request by the Representative, the Contractor must clearly communicate, or arrange for a third party to clearly communicate, messages determined by the Representative about the NRS to users of the NRS.
         (6)    Without limiting subsection (5), the Representative may require messages to be delivered via SMS, email, letter or other format such as an announcement immediately following a connection to the NRS by a user of the NRS.
         (7)    The Contractor must take all reasonable steps to comply with any written direction or instruction issued by the Representative as that direction relates to the NRS.