Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:7:p22
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 7 (pt 22/22)
Character Range: 62964–64660

 within 15 business days of the customer's request.

              Schedule 2 Categories of contravention of performance standards and damages
(section 32)
Part 1 Interpretation

101 References to delays
 (1) A reference in Part 2 of this Schedule to a delay is a reference to a contravention of a performance standard for a specified service by:
 (a) exceeding the guaranteed maximum connection period specified in the performance standard; or
 (b) exceeding the guaranteed maximum rectification period specified in the performance standard; or
 (c) if a carriage service provider and a customer of the carriage service provider arranged for a specified service to be connected, or for a fault or service difficulty to be rectified, on or by a particular day or in a particular period — not complying with those arrangements.
 (2) However, a reference to a delay in Part 2 of this Schedule is not a reference to a contravention of a performance standard for a specified service if a carriage service provider provides the customer with an interim service for the duration of the delay.

102 References to residential/charity customers
  A reference in Part 2 of this Schedule to a residential/charity customer is a reference to:
 (a) a residential customer; or
 (b) a customer that is a charitable or welfare organisation.

103 References to business customers
  A reference in Part 2 of this Schedule to a business customer is a reference to a customer except a residential/charity customer.
Part 2 Contraventions and damages

Item  Contraventions                                                                                                                                          Damages