Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p24
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 24/36)
Character Range: 167914–171060

and systems like pay-at-the-pump.
    -          Where practicable, providing a workspace for workers who are not able to work from home.

Visibility

    -          Ensuring internal and external lighting provides good visibility, including in car parks.
    -          Arranging furniture and partitions within the workplace to ensure good visibility of service areas, improve natural surveillance and avoid restrictive movement.
    -          Improving natural surveillance in areas such as offices, storerooms and other segregated areas (e.g. using semi opaque glass or screens).

Environment

     -          Ensuring there are no areas where workers could become trapped, such as rooms with keyed locks.
     -          Implementing appropriate temperature and noise controls, such as in waiting areas to reduce customer frustration.
     -          Securing any objects that could be thrown or used to injure someone.
     -          Providing workers and others with a safe place to retreat. In other situations, it may be possible to move the person behaving inappropriately (e.g. an aggressive student could be removed from the classroom while the behaviour continues).
     -          Ensuring a safe working environment for workers during travel (e.g. workers being in a vehicle together), at conferences, off site, at client or customer premises, and any other location where work is performed.

Safe work systems and procedures

Some safe work systems and procedures can be administrative controls that should be part of your approach to managing risks at your workplace.

Communication

    -          Communicate with workers when they are working in the community or away from the workplace (e.g. a supervisor regularly checking in with the worker throughout their shift).
    -          Clearly define jobs and seek regular feedback from workers about their role and responsibilities.
    -          Clearly communicate to clients and customers that any form of violence, aggression harassment or bullying is not tolerated (e.g. in service agreements, contracts or on signs).
    -          Clearly communicate to workers that using shared calendars to track a colleague's movement or daily activities and engage in stalking or other unwanted behaviours is not tolerated.
    -          Clearly communicate to workers, clients and customers that using work video communication platforms to take photos without permission or knowledge is not tolerated.
    -          Manage expectations of clients and customers by clearly communicating the nature of the products or services you are providing (e.g. online and using signage).
    -          Put up signs at the workplace (e.g. zero tolerance of aggression and violence; limits on products or services; security cameras are in use; or limited cash held on the premises).
Procedures

    -          Ban or refuse service to persons with a history of poor behaviour (e.g. patrons at pubs or clients at gyms). If service is necessary, such as for medical care, put in place additional measures to protect workers and others.
    -          Provide alternative methods of customer