Document ID: chunk:federal_register_of_legislation:C2024C00195:section:147:p1
Version: federal_register_of_legislation:C2024C00195
Segment Type: section
Provision Reference: s 147 (pt 1/3)
Character Range: 256756–259726

147  Provision of emergency call services
 (1) The ACMA must make a written determination imposing requirements on any or all of the following:
 (a) carriers;
 (b) carriage service providers;
 (c) emergency call persons;
in relation to emergency call services.
 (2) In making a determination under this section, the ACMA must have regard to the following:
 (a) the objective that a carriage service provider who supplies a standard telephone service should provide each end‑user of that standard telephone service with access, free of charge, to an emergency call service, unless the ACMA considers that it would be unreasonable for such access to be provided;
 (b) the objective that, if a carriage service provider who supplies a standard telephone service is required to provide each end‑user of that standard telephone service with access to an emergency call service operated by a recognised person, the recognised person should:
 (i) receive and handle calls made by those end‑users to the relevant emergency service number; and
 (ii) if appropriate—transfer such calls to an appropriate emergency service organisation; and
 (iii) if appropriate—give information in relation to such calls to an appropriate emergency service organisation;
 (c) the objective that emergency service organisations should not be charged for services provided by a recognised person who operates an emergency call service, being services by way of:
 (i) receiving and handling calls to an emergency service number; or
 (ii) transferring such calls to an emergency service organisation; or
 (iii) giving information in relation to such calls to an emergency service organisation;
 (d) the objective that emergency service organisations should not be charged for the following carriage services:
 (i) carriage services used to connect calls made to an emergency service number;
 (ii) carriage services used to transfer such calls to an emergency service organisation;
 (iii) carriage services used to give information in relation to such calls to an emergency service organisation;
 (e) the objective that, as far as practicable, a common system is used to:
 (i) transfer calls made to an emergency service number to an emergency service organisation; and
 (ii) give information in relation to such calls to an emergency service organisation;
 (f) the objective that calls made to an emergency service number are transferred to an appropriate emergency service organisation with the minimum of delay;
 (g) the objective that, from the perspective of an ordinary end‑user of a standard telephone service, there appears to be a single national emergency call system;
 (h) the objective that reasonable community expectations for the handling of calls to emergency service numbers are met;
 (i) the objective that carriage services used to make calls to an emergency service number should, as far as practicable, provide the emergency call person concerned with automatic information about: