Document ID: chunk:federal_register_of_legislation:F2018L00970:reg:10
Version: federal_register_of_legislation:F2018L00970
Segment Type: reg
Provision Reference: reg 10
Character Range: 6117–7253

10  Direct personal response given by representative
 (1) If the survivor agrees to a representative of the responsible institution giving the direct personal response in a face‑to‑face meeting on behalf of the institution, the institution must allow, where possible, the survivor to choose from representatives of different genders and cultural backgrounds, and who are differentiated by other relevant characteristics.
 (2) In considering a person as a possible representative, the institution must take into account each of the following:
 (a) the person's position and seniority in the institution;
 (b) whether the person has demonstrated empathy and engagement;
 (c) whether the person has other traits and skills relevant to giving the direct personal response.
Note: The general principles guiding the provision of direct personal responses set out in section 56 of the Act include the requirement that direct personal responses be delivered by people who have received training about the nature and impact of child sexual abuse and the needs of survivors, including cultural awareness and sensitivity training where relevant.