Document ID: chunk:federal_register_of_legislation:F2022C00501:reg:13a
Version: federal_register_of_legislation:F2022C00501
Segment Type: reg
Provision Reference: reg 13A
Character Range: 18218–20246

13A  Keeping records

Scope of this section
 (1) This section applies if, during a financial year:
 (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer's prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and
 (b) both:
 (i) a model annual usage; and
 (ii) a reference price;
  are in force for the year in relation to the supply.
 (2) The electricity retailer must:
 (a) make a record of the following:
 (i) the content of the communication;
 (ii) the date of the communication;
 (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and
 (b) keep the record for 6 years from the end of the financial year in which the communication is made.
Civil penalty: 300 penalty units.
 (3) The record is not required to contain:
 (a) the name or contact details of a small customer; or
 (b) personal information about a small customer who is an individual.

Communications based on a single template or script
 (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:
 (a) made during the same financial year; and
 (b) based on a single template or script; and
 (c) substantially identical in content and form (apart from being made to different small customers).
 (5) A record made in accordance with subsection (4):
 (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and
 (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.

Subdivision C—Advertising conditional discounts