Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p10
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 10/36)
Character Range: 122557–126279

-          Design work so supervisors have manageable workloads, sufficient resources and their span of control allows effective supervision (e.g. supervisors have time to answer questions or assist with challenging tasks).
                                      -          Establish systems to ensure regular, fair, goal-focused and constructive feedback discussions occur between workers and supervisors to discuss work tasks, and any support or development needs (e.g. implement end of shift debriefs or require supervisors to do quarterly check ins).
                                      -          Provide clear management structures and reporting lines (e.g. provide organisational charts or ensure workers understand who to go to for help).
Physical work environment             -          Provide workers with the things they need to do their jobs properly and safely (e.g. the right tools, equipment, systems and resources) and ensure workers have sufficient access to them (e.g. they are conveniently located and workers do not need to compete for access).
                                      -          Provide workers with access to supervisors (e.g. locate workers close to their supervisor or if working remotely provide tools like videoconferencing).
                                      -          Design the work environment to facilitate cooperation and ensure people can ask for help (e.g. workers can easily have discussions with others and there are suitable meeting spaces).
Increasing support                    -          Hold regular team meetings, and discuss any challenges, issues and support needs (e.g. ask workers about any new challenges or training they may need).
                                      -          Build a workplace culture that values collaboration and cooperation instead of competition (e.g. establish team rather than individual goals or praise cooperation).
                                      -          Maintain tools, systems and equipment, and review whether they are suitable for the work (e.g. ensure equipment works and consider whether other equipment might work better or more efficiently).
                                      -          Schedule meetings to ensure supervisors have availability during workers' usual hours to meet with them so workers can raise issues or ask questions.
                                      -          Increase the level of support during peak periods or challenging tasks (e.g. roster more workers on during peak season or check in more often for challenging tasks).
                                      -          Backfill roles or redistribute work when workers are out of the office or on leave.
                                      -          Design rosters so supervisors are available to help during difficult or busy times.
                                      -          Set clear work goals and clearly explain tasks.
Safe work systems and procedures      -          Train workers on how to do their jobs and use relevant tools, equipment, systems, policies, or processes.
                                      -          Establish open communication (e.g. have an open-door policy) and encourage workers to share concerns early (e.g. by taking their concerns seriously and ensure they have safe spaces to raise them).
                                      -          Encourage and reward workers supporting each other.
                                      -          Encourage the development of positive working relationships (e.g. invest in team planning and building activities and encourage team discussions).
                                      -          Build interpersonal capabilities across