Document ID: chunk:federal_register_of_legislation:F2021C00265:reg:5:p3
Version: federal_register_of_legislation:F2021C00265
Segment Type: reg
Provision Reference: reg 5 (pt 3/3)
Character Range: 9114–11870

meaning as in the Broadcasting Services Act 1992.

       subscription narrowcasting service has the same meaning as in the Broadcasting Services Act 1992.

       telecommunications goods means any goods supplied by a carriage service provider for use in connection with the supply of a telecommunications service, whether or not the goods are supplied in conjunction with, or separately from, a telecommunications service.

       telecommunications product means telecommunications goods or a telecommunications service.

       telecommunications service means:

           (a)          a listed carriage service or any service supplied by a carriage service provider in connection with that service; and

           (b)          a content service (other than a subscription broadcasting service or a television subscription narrowcasting service) provided by a carriage service provider in connection with the supply of a listed carriage service.

       TIO means the Telecommunications Industry Ombudsman.

       urgent complaint means a complaint:

           (a)          where the complaint is made by a consumer who has applied for or has been accepted as being in financial hardship under that carriage service provider's financial hardship policy and where the subject matter of the complaint can reasonably be presumed to directly contribute to or aggravate the financial hardship of that consumer;

           (b)          where disconnection of a service is imminent or has occurred and where due process has not been followed; or

           (c)          which involves a priority assistance consumer and the service for which they are receiving priority assistance.

       working day means:

           (a)          in Part 2 to Part 5, a day that is not a Saturday, Sunday or gazetted public holiday in the location of the consumer's premises or principal place of business; and

           (b)          in Part 6, a day that is not a Saturday, Sunday or gazetted public holiday in the location of the principal place of business of the relevant carrier, first carriage service provider or retail carriage service provider.

           Note: A number of other expressions used in this instrument are defined in the Act, including the following:

              (a)            carriage service;
              (b)           carriage service provider;
              (c)            carrier;
              (d)           listed carriage service;
              (e)            network unit;
              (f)             priority assistance;
              (g)           section of the telecommunications industry;
              (h)           telecommunications industry; and
              (i)             Telecommunications Industry Ombudsman.