Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:7:p7
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 7 (pt 7/22)
Character Range: 25598–28206

of the change to the other party; or
 (b) by obtaining the agreement of the other party to the change.
 (5) A carriage service provider must keep an appointment to which the carriage service provider is a party.

20 Criteria for determining whether an appointment is kept
 (1) If a carriage service provider makes an appointment for a particular time of day, the carriage service provider is taken to have kept the appointment if the provider is present at the site of the appointment not later than 15 minutes after the time of the appointment.
 (2) If a carriage service provider makes an appointment for a period between 2 particular times of day that are not more than 4 hours apart, the carriage service provider is taken to have kept the appointment if the provider is present at the site of the appointment not later than 15 minutes after the end of the period.
 (3) If a carriage service provider makes an appointment for a period between 2 particular times of day that are more than 4, but not more than 5, hours apart, the carriage service provider is taken to have kept the appointment if the provider is present at the site of the appointment within the period.
 (4) If a carriage service provider makes an appointment for a period at a site mentioned in paragraph 202(c) or (d) of Schedule 1 between 2 particular times of day that are more than 4, but not more than 5, hours apart, the carriage service provider is taken to have kept the appointment if:
 (a) the provider must travel a long distance to keep the appointment; and
 (b) the provider is present at the site of the appointment not later than 45 minutes after the end of the period.
 (5) If a carriage service provider does not keep an appointment in accordance with this section, the carriage service provider is taken to have missed the appointment.
Note   Under section 10, in determining whether a carriage service provider has contravened a standard in relation to the making of an arrangement or an appointment with a customer, regard must be had to whether the customer cooperated with the carriage service provider.

Part 3—Exemption from performance standards

21 Supply of more than 5 eligible telephone services
 (1) If a carriage service provider supplies a customer with more than 5 eligible telephone services at one time, the carriage service provider is exempt from complying with a performance standard in relation to the supply of each of the services.
 (2) If a carriage service provider:
 (a) is already supplying a customer with 5 eligible telephone services; and
 (b) makes arrangements for the supply of 1 or