Document ID: chunk:federal_register_of_legislation:F2018L01496:body:0:p24
Version: federal_register_of_legislation:F2018L01496
Segment Type: other
Provision Reference: 
Character Range: 62671–66432

preceding categories, including administrative errors.
74.         Additional CCI claims detail should be recorded in the SUPPLEMENT_CCI sheet of the reporting form. The detail provided should be consistent with what has been reported in the main collection, but providing a further split of data between credit card and loans, as well as between lump sum and monthly benefits.
75.         Paragraphs 54 to 74 correspond with the following sheets in the reporting form:
Claims Data
Sheet Name                  Insurance Type            On Sale Status  Advice Type
CLAIMS_IndOS_Open_Adv       Individual outside Super  Open            Advised
CLAIMS_IndOS_Closed_Adv     Individual outside Super  Closed          Advised
CLAIMS_IndOS_Open_NonAdv    Individual outside Super  Open            Non-Advised
CLAIMS_IndOS_Closed_NonAdv  Individual outside Super  Closed          Non-Advised
CLAIMS_IndIS_Open_Adv       Individual inside Super   Open            Advised
CLAIMS_IndIS_Closed_Adv     Individual inside Super   Closed          Advised
CLAIMS_IndIS_Open_NonAdv    Individual inside Super   Open            Non-Advised
CLAIMS_IndIS_Closed_NonAdv  Individual inside Super   Closed          Non-Advised
CLAIMS_GrpOS                Group, outside Super      N/A             N/A
CLAIMS_GrpIS                Group, inside Super       N/A             N/A

Claims Duration Data
Sheet Name               Insurance Type            On Sale Status  Advice Type
CLAIMSDURN_IndOS_Adv     Individual outside Super  All             Advised
CLAIMSDURN_IndOS_NonAdv  Individual outside Super  All             Non-Advised
CLAIMSDURN_IndIS_Adv     Individual inside Super   All             Advised
CLAIMSDURN_IndIS_NonAdv  Individual inside Super   All             Non-Advised
CLAIMSDURN_GrpOS         Group, outside Super      N/A             N/A
CLAIMSDURN_GrpIS         Group, inside Super       N/A             N/A

Supplementary Data
Sheet Name           Insurance Type    On Sale Status  Advice Type
SUPPLEMENT_REOPENED  All               All             All
SUPPLEMENT_CCI       All CCI business  All             All

    G.    Disputes Data Detail
76.         In addition to the General Definitions, paragraphs 77 to 86 define a number of additional items specifically for Disputes Data.
77.         'Dispute Type' distinguishes between Internal, External and Litigated Disputes.
78.         'Internal Dispute' refers to an instance where the claimant has registered their dissatisfaction with a claims decision or the claims process and requested the insurer to review its decision. This dispute category would also include disputes that may be raised by the trustees of a superannuation fund. Internal Dispute Resolution ('IDR') refers to the process followed by the insurer to deal with Internal Disputes that have been registered with the insurer.
79.         'External Dispute' refers to an instance where the claimant has registered their dissatisfaction regarding a claims decision or claims process with an external dispute resolution scheme or tribunal. This includes the Financial Ombudsman Service Limited (FOS) and the Superannuation Complaints Tribunal (SCT). External Dispute Resolution ('EDR') refers to the process followed by the insurer to deal with External Disputes that have been registered with the FOS, the SCT or similar schemes or tribunals.
80.         'Litigated Dispute' refers to an instance where a claimant has initiated legal proceedings against the insurer regarding a claim. This does not include instances where there have been solicitors involved, but no legal proceedings were initiated.
81.         'Dispute Lodged' refers to all claims-related disputes, regardless of whether it was raised with the insurer by the claimant (or