Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:6:p1
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 6 (pt 1/3)
Character Range: 3255–6210

6  Definitions
      (1)      In this standard:
       Act means the Telecommunications (Consumer Protection and Service Standards) Act 1999.
affected customer means a customer of a carriage service provider to whom the carriage service provider is, or is likely to be, liable to pay damages under section 116 of the Act as a result of contravention by the provider of a performance standard.
       alternative service means a service that provides a customer with access to a telephone service.
       Note:   An example of an alternative service is a call diversion to a mobile telephone service or a second fixed telephone service.
building includes a structure, caravan and mobile home.
       business day has the same meaning as in section 2B of the Acts Interpretation Act 1901.
       connection period means the period taken to connect a customer to a specified service in response to a request by the customer.
       CSG service means an eligible telephone service supplied by a carriage service provider (including a reseller) to a customer of the provider, but does not include:
           (a)           a public mobile telecommunications service; or
           (b)           a satellite service;
       unless that service is supplied, or offered to be supplied, to fulfil the obligation in paragraph 9(1)(a) of the Act.
       customer means:
       (a) a customer of a carriage service provider; or
           (b) a person who requests, or has requested, the connection of a specified service;
       but does not include a carrier or a carriage service provider.
       eligible telephone service means:
           (a) a standard telephone service; or
           (b) a carriage service that would be a standard telephone service but for the fact that it is used for a purpose other than the purpose specified in paragraph 6(1)(a) or (b) of the Act.
       enhanced call handling feature means any of the following features when activated by a carriage service provider:
           (a) call waiting (enabling a customer to receive a second call on a telephone service while engaged on a call);
           (b) call forwarding (causing a call directed to a number to be redirected to a stored number);
           (c) call barring (enabling a customer to control access to some, or all, network numbers before a call is established), but not a call barring option that a carriage service provider programs into its network;
           (d) calling number display (enabling a customer to identify the number of a calling party);
           (e) calling number display blocking (enabling a customer to prevent the display of his, her or its number to a called party).
       exemption means an exemption under Part 3 of this standard or under Part 3 of the 2011 CSG Standard.
       external plant facility means a facility that is:
           (a) not located in a telephone exchange; and
           (b) accessible by a carriage service provider