Document ID: chunk:federal_register_of_legislation:F2019L01332:reg:6:p2
Version: federal_register_of_legislation:F2019L01332
Segment Type: reg
Provision Reference: reg 6 (pt 2/2)
Character Range: 6529–8071

mobile service number to be Ported to confirm that the person initiating the request is the customer; and
               (ii)   as the authorised representative of the customer—personnel representing the Gaining CSP calling back the mobile service number to be Ported to confirm that the person initiating the request is the authorised representative of the customer; and
          (d)    the use of one or multiple forms of biometric data to verify that the person requesting the Port is the customer or an authorised representative of the customer.

    7  Provision of consumer awareness and safeguard information by mobile carriage service providers
 (1) The industry standard may:
           (a)    specify minimum requirements for information and advice that mobile carriage service providers are to provide or make available to customers (or prospective customers) to:
               (i)     assist them to understand that identification verification processes will apply prior to accepting Ports of mobile service numbers; and
               (ii)   encourage them to report any suspected fraudulent or unlawful activity or conduct associated with, or otherwise involving, the unauthorised Porting of a mobile service number to the Australian Federal Police and applicable State/Territory Police, and relevant government consumer support services; and
           (b)    specify requirements in relation to the manner in which the information or advice mentioned in subparagraphs 7(1)(a)(i) and (ii) is to be provided or made available.