Document ID: chunk:federal_register_of_legislation:F2024C00882:schedule:1:p7
Version: federal_register_of_legislation:F2024C00882
Segment Type: schedule
Provision Reference: sch 1 (pt 7/40)
Character Range: 411384–414157

you must give your credit provider all the information you have so they can be traced.

 21 When can my credit provider or its agent come into a residence to take possession of mortgaged goods?
  Your credit provider can only do so if it has the court's approval or the written consent of the occupier which is given after the occupier is informed in writing of the relevant section in the National Credit Code.

General

 22 What do I do if I can not make a repayment?
  Get in touch with your credit provider immediately. Discuss the matter and see if you can come to some arrangement. You can ask your credit provider to change your contract in a number of ways—
           * to extend the term of your contract and reduce payments; or
           * to extend the term of your contract and delay payments for a set time; or
           * to delay payments for a set time.

 23 What if my credit provider and I can not agree on a suitable arrangement?
  If the credit provider refuses your request to change the repayments, you can ask the credit provider to review this decision if you think it is wrong.
  If the credit provider still refuses your request you can complain to the AFCA scheme. Further details about this scheme are set out below in question 25.

 24 Can my credit provider take action against me?
  Yes, if you are in default under your contract. But the law says that you can not be unduly harassed or threatened for repayments. If you think you are being unduly harassed or threatened, contact the AFCA scheme or ASIC, or get legal advice.

 25 Do I have any other rights and obligations?
  Yes. The law will give you other rights and obligations. You should also READ YOUR CONTRACT carefully.
  IF YOU HAVE ANY COMPLAINTS ABOUT YOUR CREDIT CONTRACT, OR WANT MORE INFORMATION, CONTACT YOUR CREDIT PROVIDER. YOU MUST ATTEMPT TO RESOLVE YOUR COMPLAINT WITH YOUR CREDIT PROVIDER BEFORE CONTACTING THE AFCA SCHEME. IF YOU HAVE A COMPLAINT WHICH REMAINS UNRESOLVED AFTER SPEAKING TO YOUR CREDIT PROVIDER YOU CAN CONTACT THE AFCA SCHEME OR GET LEGAL ADVICE.
  THE AFCA SCHEME IS A FREE SERVICE ESTABLISHED TO PROVIDE YOU WITH AN INDEPENDENT MECHANISM TO RESOLVE SPECIFIC COMPLAINTS. THE AFCA SCHEME CAN BE CONTACTED AT [INSERT TELEPHONE NUMBER, EMAIL/WEBSITE AND POSTAL ADDRESS].
  PLEASE KEEP THIS INFORMATION STATEMENT. YOU MAY WANT SOME INFORMATION FROM IT AT A LATER DATE.

Form 6—Disclosure about credit contracts

subsection 17(16) of the Code
subregulation 74(2) of the Regulations

IMPORTANT

BEFORE YOU SIGN                                                                                                                                    THINGS YOU MUST KNOW

  *  READ THIS CONTRACT DOCUMENT so that you know exactly what contract you are entering