Document ID: chunk:federal_register_of_legislation:F2023L01334:clause:2_14
Version: federal_register_of_legislation:F2023L01334
Segment Type: clause
Provision Reference: sch 2 cl 14
Character Range: 16099–18352

14  Records relating to the keeping of appointments
 (1) A qualifying carriage service provider for a benchmark period must, in relation to each connection or rectification appointment:
(a) to which the carriage service provider is a party; and
(b) that is relevant to the benchmark period,
keep a record of:
(c) the name of the customer that is a party to the appointment;
(d) the address of the site of the appointment;
(e) the date of the appointment;
(f) the time of the appointment or, if an appointment is in the period between two particular times of the day, those two particular times;
Note: Subsection 19(3) of the CSG Standard provides that an appointment may be in the period between two particular times of the day.
(g) any changes made to the date, time or location of the appointment;
(h) the latest date and time by which the carriage service provider must be present at the site in order to be taken to have kept the appointment in accordance with section 20 of the CSG Standard;
Note: Section 20 of the CSG Standard sets out the criteria for determining whether an appointment is kept.
(i) the date and time at which the carriage service provider is present at the site; and
(j) if the carriage service provider failed to keep the appointment in accordance with section 20 of the CSG Standard, and that failure is wholly or partly attributable to one or more acts or omissions by another carriage service provider—the name of the other carriage service provider and a description of those acts or omissions.
 (2) For the purposes of this section, a connection or rectification appointment means an appointment for the purpose of a carriage service provider connecting a specified service or rectifying a fault or service difficulty in respect of a specified service supplied by the carriage service provider.
 (3) For the purposes of this section, a connection or rectification appointment is relevant to the benchmark period if the carriage service provider that is a party to that appointment is required to keep that appointment during the benchmark period.
 (4) For the purposes of this section, a customer of a carriage service provider includes a reference to a person who represents the customer.

Part 3—Retention of Records