Document ID: chunk:federal_register_of_legislation:F2024C01258:schedule:4:p7
Version: federal_register_of_legislation:F2024C01258
Segment Type: schedule
Provision Reference: sch 4 (pt 7/12)
Character Range: 35330–38058

consumer complaint means any expression of dissatisfaction made by a CDR consumer to or about a CDR participant, or a CDR representative of a CDR participant:
 (a) that relates to:
 (i) that person's obligations under or compliance with:
 (A) Part IVD of the Act; or
 (B) these rules; or
 (C) binding data standards; or
 (ii) the provision to the CDR consumer, by that person, of the goods or services in respect of which the consumer granted consent under Part 4; and
 (b) for which a response or resolution could reasonably be expected.
Note: Complaints of a kind referred to in sub‑subparagraph (a)(i)(B) include a complaint relating to the participant's obligations under, or compliance with, rules dealing with the handling of CDR consumer complaints.
CDR data de‑identification process has the meaning given by rule 1.17.
CDR data deletion process has the meaning given by rule 1.18.
CDR insight, in relation to an insight disclosure consent, means the CDR data subject to the consent.
CDR logo means a logo or symbol, including one whose use requires a licence or authorisation from a person other than the Commonwealth, approved by the Commission for the purposes of this definition.
CDR outsourcing arrangement has the meaning given by rule 1.10.
CDR participant has a meaning affected by subrule (2).
Note: The term "CDR participant" is defined in the Act: see subsection 56AL(1) of the Act. Subrule (2) deals with the usage of this term in these rules.
CDR policy means a policy that a CDR participant has and maintains in compliance with subsection 56ED(3) of the Act.
CDR product data complaint means an expression of dissatisfaction made to a data holder about its required product data or its voluntary product data for which a response or resolution could reasonably be expected.
CDR representative has the meaning given by rule 1.10AA.
CDR representative arrangement has the meaning given by rule 1.10AA.
CDR representative principal has the meaning given by rule 1.10AA.
co‑approval option has the meaning given by rule 4A.5.
collection consent has the meaning given by rule 1.10A.
consent means:
 (a) a collection consent, a use consent or a disclosure consent; or
 (b) such a consent as amended in accordance with these rules.
consumer dashboard:
 (a) in relation to an accredited person—has the meaning given by rule 1.14; and
 (b) in relation to a data holder—has the meaning given by rules 1.15 and 4A.13.

       consumer data request:
 (a) by a CDR consumer—has the meaning given by rule 3.3; and
 (b) by an accredited person on behalf of a CDR consumer—has the meaning given by rule 4.4 or rule 4.7A.
Note: The different types of consumer data request are summarised in the following table:

A consumer