Document ID: chunk:federal_register_of_legislation:C2011A00011:clause:2_19zs
Version: federal_register_of_legislation:C2011A00011
Segment Type: clause
Provision Reference: sch 2 cl 19ZS
Character Range: 26245–28730

19ZS  Annual reports
 (1) The Overseas Students Ombudsman has the same powers and duties under this section as the Ombudsman has under subsections 19(1) to (7B) with respect to the submission of reports relating to:
 (a) his or her operations; and
 (b) the exercise of his or her powers and the performance of his or her functions.
 (2) For the purposes of subsection (1), the powers and duties of the Ombudsman do not include his or her powers and duties with respect to reports relating to the Australian Capital Territory.
 (3) A report relating to the operations of the Overseas Students Ombudsman during a year may be included in a report under section 19 relating to the operations of the Ombudsman during that year.
 (4) A report relating to the operations of the Overseas Students Ombudsman during a year must:
 (a) identify the number of complaints received by the Overseas Students Ombudsman under this Part during that year; and
 (b) if the Overseas Students Ombudsman has investigated action under paragraph 19ZJ(2)(a)—identify:
 (i) the number of the investigations started during that year; and
 (ii) the number of the investigations completed during that year; and
 (c) if the Overseas Students Ombudsman has investigated action under paragraph 19ZJ(2)(b)—identify:
 (i) the number of the investigations started during that year; and
 (ii) the number of the investigations completed during that year; and
 (d) identify:
 (i) the number of times when the Overseas Students Ombudsman has made a requirement of a person under section 9 during that year; and
 (ii) the circumstances in which each of those requirements was made.
 (5) A report relating to the operations of the Overseas Students Ombudsman during a year may include:
 (a) details of the circumstances and number of occasions where the holder of the office of Overseas Students Ombudsman has decided, under section 19ZK, to transfer a complaint to a statutory complaint handler or statutory office‑holder; and
 (b) details of recommendations made during that year in reports under section 19ZQ; and
 (c) statistical information about actions taken during that year as a result of such recommendations; and
 (d) details of action that the Overseas Students Ombudsman took during the year to promote best practice in dealing with complaints; and
 (e) details of the Overseas Students Ombudsman's observations regarding:
 (i) any trends in complaints; or
 (ii) any broader issues that arise from investigations.