Document ID: chunk:federal_register_of_legislation:F2022L00548:reg:6:p4
Version: federal_register_of_legislation:F2022L00548
Segment Type: reg
Provision Reference: reg 6 (pt 4/6)
Character Range: 10619–13861

the requesting person of a customer's personal information, business information or account security information where the information:
                  (i)            is included in a bill or in other correspondence with the customer; or
                  (ii)          is mostly hashed or obscured for the purpose of reminding a customer of the customer's information; or
                  (iii)        is included in notifications relating to a customer's telecommunications service usage.
               Note 1: A high-risk customer transaction includes, for example, a SIM swap request, a request to transfer a telecommunications service from being a post-paid carriage service to a pre-paid carriage service, a request for the activation of a telecommunications service where the customer is overseas, a request for a transfer of title (also known as change of ownership), a request to block an International Mobile Equipment Identity or a Permanent Equipment Identifier, a request to purchase an additional mobile communications device, and a request to add an additional carriage service to an account.
               Note 2:  Carriage service providers have obligations under the Telecommunications (Mobile Number Pre-Porting Identity Verification) Industry Standard 2020 to confirm that the person requesting the port (within the meaning of that standard) of a mobile service number is the rights of use holder (within the meaning of that standard) for that number. A carriage service provider which must comply with that standard is not required to comply with this determination in relation to a port.
           identity authentication process means a process described in subsections 9(1), 9(2), 9(3), 10(2) or 11(2).
           integrated customer means a customer who:
              (a) uses an integrated service desk provided by the customer's carriage service provider; or
              (b) has a business to business service request system with a carriage service provider.
           integrated service desk means a service provided to the customer which is tailored to the customer's requirements through which the customer can communicate with the carriage service provider in relation to the customer's telecommunications services via channels dedicated to their account, and may include a dedicated contact number, email mailbox or purpose-built applications.
           mobile carriage service provider means a carriage service provider who supplies or arranges for the supply of a public mobile telecommunications service.
           mobile service number means a digital mobile number issued by a mobile carriage service provider to a customer in connection with the supply of a public mobile telecommunications service (other than a satellite telephone service).
           person in vulnerable circumstances means a customer:
              (a)           who due to their personal circumstances, is experiencing, or is at risk of experiencing, harm, detriment or disadvantage, (including a customer who is overseas who has lost their mobile communications device or a customer who has been impacted by an emergency or domestic or family violence);
              (b)           who due to the circumstances in (a),