Document ID: chunk:federal_register_of_legislation:C2025C00095:front:0:p5
Version: federal_register_of_legislation:C2025C00095
Segment Type: other
Provision Reference: 
Character Range: 11625–14937

made to the National Student Ombudsman
Subdivision B—Dealing with complaints
21AF Initial receipt of complaint
21AG Ways of dealing with complaints
21AH Referral of matters raised in complaints
21AJ Deciding not to deal with a complaint
Subdivision C—Referral of complaint to higher education provider
21AK Referral to the subject of the complaint
21AL Recommendations as a result of referral of complaint to higher education provider
Subdivision D—Alternative dispute resolution
21AM Conducting an alternative dispute resolution process
21AN Participation in alternative dispute resolution process may be compulsory
21AP Ceasing alternative dispute resolution process
21AQ Admissibility of things said in alternative dispute resolution process
Subdivision E—Restorative engagement process
21AR Conducting a restorative engagement process
21AS Admissibility of things said in restorative engagement process
Division 4—Investigations
21AT Investigations
21AU Conduct of investigations
Division 5—Reporting by the National Student Ombudsman
21AV Reports to higher education providers
21AW Higher Education Minister to table reports about higher education providers in Parliament
21AX Reports of the National Student Ombudsman
21AY Disclosure of identifying information in reports
Division 6—Other powers and duties of the National Student Ombudsman
Subdivision A—Information gathering powers
21AZ Inquiries
21AZA Notices requiring information, documents or attendance to answer questions
21AZB Responding to inquiries and notices
Subdivision B—Application of Act to National Student Ombudsman
21AZC Application of certain provisions of the Act
Subdivision C—Duties
21AZD Duty to accord procedural fairness
Division 7—Miscellaneous
21AZE Continued application of Part
21AZF Discretion to deal with complaints as National Student Ombudsman or other Ombudsman
21AZG Authorised disclosure of information
21AZH National Student Ombudsman may notify of misconduct
21AZJ Limitation on liability where information or documents provided in good faith
21AZK Part not to affect operation of other provisions of this Act
21AZL National Student Ombudsman Rules
Part III—Conditions of service, and staff, of the Ombudsman
Division 1—Ombudsman
21A Interpretation
21 Appointment of Ombudsman
22 Tenure of office
23 Deputy Ombudsman
24 Salary and allowances
25 Leave of absence
26 Resignation
27 Retirement
28 Suspension and removal of Ombudsman
28A Removal taken to be retirement on ground of invalidity
28B Retirement on ground of invalidity under the Superannuation Acts
29 Acting appointments
Division 2—Staff
31 Staff
31A Engagement of persons to conduct alternative dispute resolution processes
Part IV—Miscellaneous
32 Duty of principal officer etc. to assist Ombudsman
33 Ombudsman not to be sued
34 Delegation
35 Officers to observe confidentiality
35AA Disclosure of information and documents to National Anti‑Corruption Commissioner or Inspector
35AB Disclosure of information and documents to Inspector‑General of Intelligence and Security
35A Disclosure of information by Ombudsman
35B Disclosure of ACC information
35C Disclosure of NACC information
35D Protection from reprisals—what constitutes taking a reprisal
35E Protection from reprisals—compensation and other orders etc.
35F Protection from reprisals—offence