Document ID: chunk:federal_register_of_legislation:C2017A00031:clause:1_20zx:p2
Version: federal_register_of_legislation:C2017A00031
Segment Type: clause
Provision Reference: sch 1 cl 20ZX (pt 2/2)
Character Range: 23638–24697

completed during that period; and
 (d) set out:
 (i) the number of times the VET Student Loans Ombudsman has made a requirement of a person under section 9 during that period; and
 (ii) the circumstances in which each of those requirements was made.
 (8) A report relating to the operations of the VET Student Loans Ombudsman during a period may include:
 (a) details of the circumstances and number of occasions during that period when the VET Student Loans Ombudsman decided, under section 20ZQ, to refer a matter to another body; and
 (b) details of recommendations made during that period in reports under section 20ZV; and
 (c) statistical information about actions taken during that period as a result of such recommendations; and
 (d) details of action that the VET Student Loans Ombudsman took during the period to promote best practice in dealing with complaints; and
 (e) details of the VET Student Loans Ombudsman's observations during the period regarding:
 (i) any trends in complaints; or
 (ii) any broader issues that arise from investigations.