Document ID: chunk:federal_register_of_legislation:F2024C00933:reg:13
Version: federal_register_of_legislation:F2024C00933
Segment Type: reg
Provision Reference: reg 13
Character Range: 33633–34662

13  Dealing with complaint
 (1) If the Commissioner receives a complaint, the Commissioner must, in relation to each issue raised in the complaint:
 (a) decide to take no further action in relation to the issue under section 14; or
 (b) take appropriate action to resolve the issue to the satisfaction of the complainant; or
 (c) decide to undertake a resolution process in relation to the issue under section 15.
Note: For the purposes of the Commissioner resolving the complaint, an authorised officer may enter premises and exercise search powers in relation to the premises in accordance with Division 2 of Part 8 of the Commission Act.
 (2) Without limiting subsection (1), the Commissioner may do one or more of the following for the purposes of that subsection:
 (a) consider documents;
 (b) discuss the issue, in person or by other means, with any of the following:
 (i) the complainant (if any);
 (ii) the relevant provider for the issue;
 (iii) any other person;
 (c) request information or documents from any person.