Document ID: chunk:federal_register_of_legislation:F2024C00843:reg:15la
Version: federal_register_of_legislation:F2024C00843
Segment Type: reg
Provision Reference: reg 15LA
Character Range: 74298–76315

15LA  Requirements for managing incidents
 (1) The approved provider's management of incidents must be focused on the safety, health, well‑being and quality of life of care recipients of the provider.
 (2) The approved provider must respond to an incident by:
 (a) assessing the support and assistance required to ensure the safety, health and well‑being of persons affected by the incident; and
 (b) providing that support and assistance to those persons; and
 (c) assessing how to appropriately involve each person affected by the incident, or a representative of the person, in the management and resolution of the incident; and
 (d) involving each person or representative in that way; and
 (e) using an open disclosure process.
 (3) The approved provider must assess the incident in relation to the following, taking into account the views of persons affected by the incident:
 (a) whether the incident could have been prevented;
 (b) what, if any, remedial action needs to be undertaken to prevent further similar incidents from occurring, or to minimise their harm;
 (c) how well the incident was managed and resolved;
 (d) what, if any, actions could be taken to improve the provider's management and resolution of similar incidents;
 (e) whether other persons or bodies should be notified of the incident.
 (4) The approved provider must:
 (a) take any actions determined under paragraph (3)(b); and
 (b) take any actions determined under paragraph (3)(d) that are reasonable in the circumstances; and
 (c) notify the persons and bodies determined under paragraph (3)(e).

Notifying police of incident
 (5) If there are reasonable grounds to report the incident to police, the approved provider must notify a police officer of the incident within 24 hours of becoming aware of the incident.
 (6) If the approved provider later becomes aware of reasonable grounds to report the incident to police, the provider must notify a police officer of the incident within 24 hours of becoming aware of those grounds.