Document ID: chunk:federal_register_of_legislation:F2022L00548:reg:6:p3
Version: federal_register_of_legislation:F2022L00548
Segment Type: reg
Provision Reference: reg 6 (pt 3/6)
Character Range: 7608–10935

document that is issued by the Commonwealth or a State or Territory that is evidence of the person's identity in Australia or use of that identity in Australia.

               Note:   Examples of government documents include a current driver's licence, Medicare card or Australian passport.

           government online document verification service means an online service which allows users of that service to confirm the validity of information recorded on certain identification documents against the databases of the government agency that issued the relevant identification documents, in a manner authorised by that government agency or its representatives.
           high-risk customer interaction means an interaction between a carriage service provider and a requesting person, in relation to a customer's telecommunications service, initiated by either the requesting person or by the carriage service provider, during which one or more high-risk customer transactions are requested.
           high-risk customer transaction means a transaction that may result in one or more of the following:
              (a)           a customer losing access to the customer's telecommunications service;
              (b)           a change to a customer's personal information, business information or account security information held by the carriage service provider relating to the customer's account;
              (c)           adding or removing a person as a customer's authorised representative;
              (d)           disclosure to the requesting person of a customer's personal information, business information or account security information held by the carriage service provider relating to the customer's account;
              (e)           an additional ongoing, or a large one-off charge being applied to a customer's account;
                  Note:  A carriage service provider should determine whether a charge is a large one-off charge with reference to the usual pattern of charges on a customer's account. For example, a one-off charge of $200 may qualify as a large one-off charge for a customer with a regular monthly charge of $15.
           but does not include any of the following:
              (f)            a transfer of title (also known as a change of ownership) where:
                  (i)            the carriage service provider is satisfied that the end-user of a public number, who is not the customer for that number, is affected by domestic or family violence; and
                  (ii)          the terms and conditions in the standard form of agreement, formulated by the carriage service provider for the purposes of section 479 of the Act, permit a transfer of title in those circumstances;
              (g)           a transaction to port a mobile number to which the Telecommunications (Mobile Number Pre-Porting Identity Verification) Industry Standard 2020 applies; or
              (h)           a transaction that may result in the disclosure to the requesting person of a customer's personal information, business information or account security information where the information:
                  (i)            is included in a bill or in other correspondence with the customer; or
                  (ii)          is mostly hashed or obscured for the purpose