Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:204
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 204
Character Range: 69177–71476

204   Delay in rectifying a fault or service difficulty of an enhanced call handling feature of a CSG service that does not prevent operation of the service  The damages payable, for each business day of delay, to the customer whose service required rectification are:
                                                                                                                                                               (a) in the first 5 business days of delay, if 2 or more enhanced call handling features have not been rectified:
                                                                                                                                                               (i) if the customer is a residential/charity customer — $14.52; and
                                                                                                                                                               (ii) if the customer is a business customer — $24.20; and
                                                                                                                                                               (b) in the first 5 business days of delay, if paragraph (a) does not apply:
                                                                                                                                                               (i) if the customer is a residential/charity customer — $7.26; and
                                                                                                                                                               (ii) if the customer is a business customer — $12.10; and
                                                                                                                                                               (c) after the first 5 business days of delay:
                                                                                                                                                               (i) if 2 or more features have not been rectified — $48.40; and
                                                                                                                                                               (ii) if subparagraph (i) does not apply — $24.20