Document ID: chunk:federal_register_of_legislation:C2025C00095:section:20zr
Version: federal_register_of_legislation:C2025C00095
Segment Type: section
Provision Reference: s 20ZR
Character Range: 261672–262692

20ZR  Deciding not to investigate complaints
  The VET Student Loans Ombudsman may decide not to investigate, or not to further investigate, a complaint with respect to an action by a VET student loan scheme provider if he or she is of the opinion that:
 (a) the complaint is frivolous or vexatious, or was not made in good faith; or
 (b) the complainant does not have a sufficient interest in the subject matter of the complaint; or
 (c) an investigation, or further investigation, of the action is not warranted having regard to all the circumstances; or
 (d) the complainant has not yet raised the subject matter of the complaint with the VET student loan scheme provider; or
 (e) the action came to the complainant's knowledge more than 3 years before the complaint was made; or
 (f) the complainant has, or had, a right to cause the action to be reviewed by a court or by a tribunal constituted by or under an enactment but has not exercised that right.

Division 3—Other powers of the VET Student Loans Ombudsman