Document ID: chunk:federal_register_of_legislation:C2024A00104:section:189
Version: federal_register_of_legislation:C2024A00104
Segment Type: section
Provision Reference: s 189
Character Range: 322911–324994

189  Other obligations of certain operators of aged care digital platforms
 (1) An entity that is a constitutional corporation and the operator of an aged care digital platform must:
 (a) notify the Commissioner, in accordance with any requirements prescribed by the rules, that the entity operates the platform; and
 (b) implement a complaints management system and manage complaints in accordance with that system and any other requirements prescribed by the rules; and
 (c) implement an incident management system and manage incidents in accordance with that system and any other requirements prescribed by the rules; and
 (d) display on the platform a summary and explanation of the complaints management system referred to in paragraph (b) and the incident management system referred to in paragraph (c); and
 (e) report to the Commissioner, the System Governor, the Complaints Commissioner or the Inspector‑General of Aged Care, any information prescribed by the rules to be reported to that person; and
 (f) display on the platform, in a way that is prominent to individuals using the platform to access funded aged care services, the Statement of Rights; and
 (g) keep and retain the kinds of records prescribed by the rules, and disclose information contained in those records, in accordance with any requirements prescribed by the rules.
Note: Registered providers, as a condition of their registration, have obligations in relation to incident management, complaints management and reporting: see sections 164, 165 and 166.
 (2) An entity is liable to a civil penalty if the entity contravenes subsection (1).
Civil penalty: 250 penalty units.

Requirements relating to rules
 (3) The rules may prescribe requirements for the purposes of paragraph (1)(b) or (c) only for the purpose of ensuring that the systems implemented by operators of aged care digital platforms support compliance by registered providers with their obligations in relation to reporting, incident management and complaints management.

Chapter 4—Funding of aged care services

Part 1—Introduction