Document ID: chunk:federal_register_of_legislation:F2024C00843:clause:2_4
Version: federal_register_of_legislation:F2024C00843
Segment Type: clause
Provision Reference: sch 2 cl 4
Character Range: 136609–138366

4  Standard 4—services and supports for daily living

Consumer outcome
 (1) I get the services and supports for daily living that are important for my health and well‑being and that enable me to do the things I want to do.

Organisation statement
 (2) The organisation provides safe and effective services and supports for daily living that optimise the consumer's independence, health, well‑being and quality of life.

Requirements
 (3) The organisation demonstrates the following:
 (a) each consumer gets safe and effective services and supports for daily living that meet the consumer's needs, goals and preferences and optimise their independence, health, well‑being and quality of life;
 (b) services and supports for daily living promote each consumer's emotional, spiritual and psychological well‑being;
 (c) services and supports for daily living assist each consumer to:
 (i) participate in their community within and outside the organisation's service environment; and
 (ii) have social and personal relationships; and
 (iii) do the things of interest to them;
 (d) information about the consumer's condition, needs and preferences is communicated within the organisation, and with others where responsibility for care is shared;
 (e) timely and appropriate referrals to individuals, other organisations and providers of other care and services;
 (f) where meals are provided, they are varied and of suitable quality and quantity;
 (g) where equipment is provided, it is safe, suitable, clean and well maintained.

Meaning of services and supports for daily living
 (4) Services and supports for daily living include, but are not limited to, food services, domestic assistance, home maintenance, transport and recreational and social activities.