Document ID: chunk:federal_register_of_legislation:F2017L00298:body:0:p23
Version: federal_register_of_legislation:F2017L00298
Segment Type: other
Provision Reference: 
Character Range: 56077–58792

must comply with subsection (16) as if it were a research entity; and
 (b) if a customer makes a complaint to the member about the use or disclosure of the customer data or other information relating to the customer, the member must:
 (i) comply with subsection (17) as if it were a research entity; and
 (ii) notify the entity in writing of:
                 (A)      the nature of the complaint as soon as practicable after the complaint is made; and
                 (B)      the outcome of the complaint as soon as practicable after the complaint has been finalised.

Disaggregation of research findings
 (19) If geographic disaggregation of the research findings is to occur using the customer data, the research entity must not carry out the disaggregation below the level of a postcode included in a directory address of a customer or a customer's business.
Note: Other geographic disaggregation of the research findings is permissible, subject to paragraph (7)(b).
 (20) If the research entity is a research representative body, the entity must ensure that the required arrangements impose an obligation on each of its members to the effect that the member must comply with subsection (19) as if it were a research entity.

Updating customer data
 (21) If the IPND Manager notifies the research entity of an update to the customer data:
 (a) the entity must, within 2 business days after being notified, update the customer data in its possession that can be identified as being associated with the customer; and
 (b) if the entity is a research representative body – the entity must notify each of its members who have access to the customer data of the update to the customer data as soon as practicable.
 (22) If the research entity is a research representative body, the entity must ensure that the required arrangements impose obligations on each of its members to the effect that, if the entity gives a notice to a member under paragraph (21)(b), the member must comply with paragraph (21)(a) as if:
 (a) it were a research entity; and
 (b) the notice were a notice from the IPND Manager.

Correcting customer data
 (23) If a customer advises the research entity that the customer data or any other information relating to the customer held by the entity is incorrect:
 (a) the entity must, within 2 business days after being advised:
 (i) correct the information in its possession that can be identified as being associated with the customer; and
 (ii) tell the customer to contact the customer's carriage service provider to ensure that the information is correctly entered into the IPND; and
 (b) if the entity is a research representative body – the entity must notify each of its members who have