Document ID: chunk:federal_register_of_legislation:C2025C00023:clause:6_37
Version: federal_register_of_legislation:C2025C00023
Segment Type: clause
Provision Reference: sch 6 cl 37
Character Range: 1007514–1008807

37  Complaints under codes of practice
 (1) If:
 (a) a person has made a complaint to a datacasting licensee about a matter relating to:
 (i) datacasting content; or
 (ii) compliance with a code of practice that applies to the datacasting operations of datacasting licensees and that is included in the Register of codes of practice; and
 (b) if there is a relevant code of practice relating to the handling of complaints of that kind—the complaint was made in accordance with that code of practice; and
 (c) either:
 (i) the person has not received a response within 60 days after making the complaint; or
 (ii) the person has received a response within that period but considers that response to be inadequate;
the person may make a complaint to the ACMA about the matter.
 (2) This clause does not apply to:
 (a) the transmission of so much of a datacasting service as consists of an internet carriage service; or
 (b) the transmission of ordinary email.
 (3) Also, this clause does not apply if the datacasting licensee is the Australian Broadcasting Corporation or the Special Broadcasting Service Corporation.
Note: Sections 150 to 153 deal with complaints about a datacasting service provided by the Australian Broadcasting Corporation or the Special Broadcasting Service Corporation.