Document ID: chunk:federal_register_of_legislation:C2016C00418:clause:11_19zs:p2
Version: federal_register_of_legislation:C2016C00418
Segment Type: clause
Provision Reference: sch 11 cl 19ZS (pt 2/2)
Character Range: 496332–497124

may include:
 (a) details of the circumstances and number of occasions during that period where the holder of the office of Overseas Students Ombudsman decided, under section 19ZK, to transfer a complaint to a statutory complaint handler or statutory office‑holder; and
 (b) details of recommendations made during that period in reports under section 19ZQ; and
 (c) statistical information about actions taken during that period as a result of such recommendations; and
 (d) details of action that the Overseas Students Ombudsman took during the period to promote best practice in dealing with complaints; and
 (e) details of the Overseas Students Ombudsman's observations during the period regarding:
 (i) any trends in complaints; or
 (ii) any broader issues that arise from investigations.