Document ID: chunk:federal_register_of_legislation:F2024L00133:reg:16:p2
Version: federal_register_of_legislation:F2024L00133
Segment Type: reg
Provision Reference: reg 16 (pt 2/2)
Character Range: 27776–29261

an application can be presented to and sighted by personnel who are authorised to sight such information; and

           (e) inform the customer:

              (i) how the information will be used and kept and state that the provider may use that information as a basis for its assessment;

              (ii) what other information the provider may use as a basis for its assessment;

              (iii) that it may be unable to complete the assessment if the information requested is not provided or is otherwise incomplete; and

              (iv) that providing false, inaccurate or misleading information may result in the provider cancelling their assessment.

       (5) The information and advice referred to in subsection (4) must be provided to the customer in writing, or another form that is suitable to the customer's needs, and the customer must be given sufficient time to locate the information requested of the customer and present it for sighting in accordance with subsection (7), as the case may be.

       (6) A provider must only request information from a customer under subsection (3) if it is strictly necessary to conduct the assessment of eligibility for financial hardship.

       (7)  Where a provider requests information in a written form from a customer under subsection (3), the provider must establish a process to allow for the information to be presented to and sighted by personnel who are authorised for the purposes of assessing eligibility.