Document ID: chunk:federal_register_of_legislation:F2018L00165:schedule:2:p4
Version: federal_register_of_legislation:F2018L00165
Segment Type: schedule
Provision Reference: sch 2 (pt 4/9)
Character Range: 79125–81967

to let us know, so that we can contact you to arrange replacement.
                   You should keep this letter with your vehicle records. If you sell or give your vehicle to another driver before replacing the [airbag /airbag inflator, as applicable], please provide them with a copy of this letter and encourage them to contact the dealer directly to update the owner contact details for the vehicle."
(e)           An example of a clear, simple message to use when a Dealer is supplying a Consumer with a new Vehicle (or demonstration Vehicle that has not previously been supplied to a Consumer) and that Vehicle has an Affected Takata Airbag Inflator is:
                   "Your vehicle's [driver and/or passenger side] airbag is faulty and it could kill or seriously injure you and other people in your vehicle, from when it reaches six years after its year of manufacture, which is [specify date]. There is no immediate known risk with the airbag, but there will be in the future. As it gets older, a combination of high temperatures and humidity can affect airbags with the fault.
                   It is critical that the airbag be replaced before [insert date in accordance with Schedule 1]. If it is not replaced by that time, and the vehicle is involved in a collision, the airbag can go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.
                   We will contact you to arrange for the replacement before the airbag becomes unsafe.  If your contact details change, please make sure to let us know, so that we can contact you to arrange replacement.
                   You should keep this letter with your vehicle records. If you sell or give your vehicle to another driver before replacing the airbag, please provide them with a copy of this letter and encourage them to contact the dealer directly to update the owner contact details for the vehicle."
         6.              A Supplier must not include information or phrases that are likely to minimise or mitigate the perception of the risk, as these may discourage Consumer action to have the Affected Takata Airbag Inflator replaced.  Examples of such language include:  "No ruptures have been observed in [the Supplier's] vehicles to date", and "we are only conducting this recall as a precaution".
         7.              A Supplier must use language designed to capture attention and be impactful.  A Supplier must use bold text to highlight particularly impactful words (e.g., "urgent", "kill").
         8.              A Supplier must avoid using generic or low-impact imagery (e.g., scenic pictures).
         9.              In letter communications, a Supplier must:
(a)           include a red headline at or near the top of the letter and on the front of the envelope,