Document ID: chunk:federal_register_of_legislation:F2024C00933:reg:15
Version: federal_register_of_legislation:F2024C00933
Segment Type: reg
Provision Reference: reg 15
Character Range: 36877–38406

15  Commissioner may undertake resolution process in relation to issue
 (1) The Commissioner may decide to undertake a resolution process under this section in relation to:
 (a) an issue raised in a complaint; or
 (b) an issue raised in provider responsibility information received by the Commissioner.
 (2) In undertaking a resolution process in relation to an issue raised in the complaint or information, the Commissioner may take any one or more of the following actions:
 (a) request the relevant provider for the issue to examine and attempt to resolve the issue and report back to the Commissioner;
 (b) request the following to participate in a conciliation process:
 (i) the complainant (if any);
 (ii) the relevant provider for the issue;
 (iii) any other person;
 (c) undertake an investigation of the issue;
 (d) refer the issue to mediation.
Note: For the purposes of the Commissioner resolving the complaint or dealing with the provider responsibility information, an authorised officer may enter premises and exercise search powers in relation to the premises in accordance with Division 2 of Part 8 of the Commission Act.
 (3) Without limiting subsection (2), the Commissioner may do one or more of the following in taking action under that subsection:
 (a) consider documents;
 (b) discuss the issue, in person or by other means, with any of the following:
 (i) the complainant (if any);
 (ii) the relevant provider for the issue;
 (iii) any other person;
 (c) request information or documents from any person.