Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_30
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 30
Character Range: 61433–62791

30  Transferring a Client Record to a New Provider
     1.    Providers must send complete client records to the Department or a new provider when directed by the Department. Providers must have a process in place to ensure the complete record is provided.
     2.    Client records must only be transferred between providers where the client has given their authorisation.
     3.    Transfers of paper client records must be by registered mail or courier.
     4.    Transfers of paper client records must contain a printout of data from all systems (for example NOAH, Simply Hearing or Fitting Wizard).
     5.    Data referred to in subsection (4) may also be included on a USB storage device that is secured with a password.
     6.    Electronic client records can be sent on a USB storage drive that is secured with a password by registered mail or courier, or by secured and/or encrypted email. The client record must include copies of any results and reports from all systems (for example, NOAH, Simply Hearing or Fitting Wizard) in a format that is accessible (for example, PDF).
     7.    Electronic client records must not be transferred by unsecured email.
     8.    Electronic records must not be printed and sent in paper format.
     9.    When client records are transferred, they must not be split between paper and electronic formats.