Document ID: chunk:federal_register_of_legislation:F2024L01251:clause:2_23:p5
Version: federal_register_of_legislation:F2024L01251
Segment Type: clause
Provision Reference: sch 2 cl 23 (pt 5/6)
Character Range: 135723–138594

body was satisfied that a correction should be made.

 (e) the mean number of days taken to finalise a correction calculated using the formula:

  where:

D(CR) is the total number of calendar days taken from receipt to finalisation for all correction requests finalised by the body during the reporting period.

TC is the total number of corrections finalised by the body during the reporting period.

 (f) other corrections made, including a percentage calculated using the formula:

  where:

CR(O) is the number of corrections made by the body during the reporting period that were not made in response to a correction request from the relevant individual.

IND is the number of individuals about whom the body holds credit information at the end of the reporting period.
 (g) the types of corrections made, including:
 (i) the types of correction requests received and corrections made during the reporting period (including a percentage figure for each correction type against all types); and
 (ii) the industry sectors from which the information that was corrected originated from;
 (h) complaints received, including a percentage calculated using the formula:

  where:

C is the number of complaints received by the body during the reporting period.

IND is the number of individuals about whom the body holds credit information at the end of the reporting period.
 (i) the types of complaints that were received by the body during the reporting period (including a % figure for each complaint type against all types);
 (j) complaints finalised, including a percentage calculated using the formula:

  where:

F is the number of complaints finalised by the body during the reporting period.

IND is the number of individuals about whom the body holds credit information at the end of the reporting period.
 (k) the mean number of days taken to finalise a complaint calculated using the formula:
  where:

D(C) is the total number of calendar days taken from receipt to finalisation for all complaints finalised by the body during the reporting period.

TCP is the total number of complaints finalised by the body during the reporting period.
 (l) the outcomes of the complaints finalised during the reporting period (including a % figure for each outcome type against all outcomes);
 (m) serious credit infringements disclosed, including a percentage calculated using the formula:

  where:

SCI is the total number of times during the reporting period that a provider disclosed an opinion to the body that an individual committed a serious credit infringement.

IND is the number of individuals about whom the body holds credit information at the end of the reporting period.
 (n) serious credit infringements disclosed by sector, including, for each sector, a percentage calculated using the formula:

  where:

SCI is the total number of times