Document ID: chunk:federal_register_of_legislation:C2024A00104:section:165
Version: federal_register_of_legislation:C2024A00104
Segment Type: section
Provision Reference: s 165
Character Range: 293907–295401

165  Complaints, feedback and whistleblowers
 (1) It is a condition of registration that a registered provider:
 (a) implement and maintain a complaints and feedback management system in accordance with any requirements prescribed by the rules; and
 (b) manage complaints and feedback in accordance with that system and any other requirements prescribed by the rules; and
 (c) not victimise or discriminate against anyone for making a complaint or giving feedback; and
 (d) implement and maintain a whistleblower system, and maintain a whistleblower policy, in accordance with any requirements prescribed by the rules; and
 (e) manage disclosures that qualify for protection under section 547 (whistleblower protections) in accordance with any requirements prescribed by the rules; and
 (f) if a complaint or feedback is also a disclosure that qualifies for protection under section 547—manage that disclosure in accordance with any requirements prescribed by the rules.
 (2) Without limiting paragraph (1)(f), rules made for the purposes of that paragraph may provide that if a discloser (within the meaning of section 547) elects to have the disclosure managed as a complaint or feedback under paragraph (1)(b), the provider is required to manage the disclosure in accordance with that paragraph rather than paragraph (1)(e).

Division 2—Registered provider, responsible person and aged care worker obligations

Subdivision A—Obligations relating to reporting, notifications and information