Document ID: chunk:federal_register_of_legislation:F2024C00566:reg:72:p2
Version: federal_register_of_legislation:F2024C00566
Segment Type: reg
Provision Reference: reg 72 (pt 2/2)
Character Range: 119085–121086

action is taken to prevent similar incidents occurring in the future.
           (5) Where a change in participant needs or circumstances occurs, reasonable adjustments are made to accommodate the changes. If the changed support needs exceed the design category or functionality of the dwelling, work is undertaken to modify the dwelling, following consideration of the impact of the modifications on the other tenants (if applicable). Where the participant's needs or circumstances cannot be accommodated, the participant, and any relevant support providers are made aware of the need to find alternative accommodation.
           (6) A complaints management and resolution system is maintained that meets the requirements of the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 and follows the principles of procedural fairness and natural justice.
           (7) An incident management system is maintained in accordance with the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018.
           (8) State or territory legislative requirements regarding the provision of tenancy-related notices are adhered to and each participant is aware of their right to seek review of a decision, where applicable.
           (9) Policies, procedures and agreements relating to any tenancy management are provided in the language, mode of communication and terms which each participant is most likely to understand.

       Part 9 –Verification

       73  Quality indicators for NDIS Practice Standards—verification

         This Division sets out the quality indicators for the NDIS Practice Standards that must be met by providers whose compliance with the standards is to be assessed by verification, as follows:

Quality indicators: verification
Item                              The quality indicators set out in this instrument at …  are for the NDIS Practice Standards set out in the NDIS Practice Standards Rules at …