Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p4
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 4/36)
Character Range: 98947–106959

-          Plan shifts to allow adequate rest and recovery, particularly between periods of high demand.
Physical work environment                                                                                                                                                                                                                                                            -          Design the workplace to eliminate demanding tasks or jobs (e.g. locate the storeroom next to the loading dock so deliveries do not require double handling).
                                                                                                                                                                                                                                                                                     -          Provide quiet spaces for workers doing mentally demanding work.
                                                                                                                                                                                                                                                                                     -          Implement systems to reduce human error (e.g. use IT systems to capture important information and generate reminders).
                                                                                                                                                                                                                                                                                     -          Provide appropriate break areas (e.g. air-conditioned or shady areas for physically demanding work or staff-only areas for workers dealing with difficult customers).
Modifying job demands                                                                                                                                                                                                                                                                -          Plan your workforce so you have an adequate number of appropriately skilled staff to do the work and so that tasks utilise your workers' skills.
                                                                                                                                                                                                                                                                                     -          Roster enough workers to ensure they can take required breaks over long or busy shifts.
                                                                                                                                                                                                                                                                                     -          Rotate workers through demanding or repetitive tasks.
                                                                                                                                                                                                                                                                                     -          Reschedule non-urgent tasks if demand is unexpectedly high or low.
                                                                                                                                                                                                                                                                                     -          Provide additional support during periods of high demand (e.g. provide more workers, better equipment or outsource tasks).
                                                                                                                                                                                                                                                                                     -          Schedule enough time for difficult tasks to be completed safely. Inexperienced workers may require additional time, supervision or support.
                                                                                                                                                                                                                                                                                     -          Outsource tasks to external companies with the capacity to deliver services safely (e.g. outsource tasks to companies that have appropriately skilled workers or specialised equipment).
Safe work systems and procedures                                                                                                                                                                                                                                                     -          Empower workers in situations where they face high emotional demands (e.g. allow discretion in providing refunds where appropriate to avoid customer aggression or distress).
                                                                                                                                                                                                                                                                                     -          Have regular conversations about work expectations, workloads, deadlines and instructions to ensure job demands are understood and can be managed.
                                                                                                                                                                                                                                                                                     -          Regularly review and update work policies and procedures to avoid unnecessary work (e.g. ensure reporting lines are suitable for current workloads).
                                                                                                                                                                                                                                                                                     -          Have systems for escalating problems and getting support from managers.
The worker                                                                                                                                                                                                                                                                           -          Set achievable performance targets, with consideration for the worker's experience and skills.
                                                                                                                                                                                                                                                                                     -          Provide training if required to ensure workers have the skills to meet work demands.
                                                                                                                                                                                                                                                                                     -          If emotional demands are an unavoidable part of a worker's role, ensure these are captured in the position description and applicants are informed at the pre-selection stage (e.g. at interview) of the demanding nature of the role.
For information on safe physical work environments see the Code of Practice: Managing the work environment and facilities. For information on designing structures which will, or could reasonably be, used as a workplace see the Code of Practice: Safe design of structures.

Fatigue

Note: Some of these examples of hazards may not create psychosocial risks on their own but may do so if combined with other hazards. Some hazards may only create risks on their