Document ID: chunk:federal_register_of_legislation:F2023L01216:reg:1
Version: federal_register_of_legislation:F2023L01216
Segment Type: reg
Provision Reference: reg 1
Character Range: 4388–5622

1                   Customer service issues                                                                                                    (a) failure to provide a service or facility in an adequate, professional or appropriate manner;
                                                                                                                                               (b) failure to provide appropriate or correct advice;
                                                                                                                                               (c) unreasonable delay in dealing with an issue or providing a service;
                                                                                                                                               (d) failure to take appropriate action in relation to an issue where action by the AFP appointee was warranted in the circumstances;
                                                                                                                                               (e) discourteous behaviour including (but not limited to) rudeness, abruptness, verbal abuse, derisive attitude or behaviour, unreasonableness and lack of respect