Document ID: chunk:federal_register_of_legislation:F2024L00711:reg:26
Version: federal_register_of_legislation:F2024L00711
Segment Type: reg
Provision Reference: reg 26
Character Range: 58270–58992

26  Responding to communications from, and referring certain unresolved complaints to, the Commissioner
 (1) This section applies to the following:
 (a) a pre-assessed relevant electronic service;
 (b) a Tier 1 relevant electronic service.
 (2) The provider of a service must implement policies and procedures that ensure that:
 (a) it responds in a timely and appropriate manner to communications from the Commissioner about compliance with this industry standard; and
 (b) if the provider becomes aware that a complainant is dissatisfied with the way in which the report or complaint was dealt with or with the outcome of a complaint—the provider refers the complaint to the Commissioner in accordance with section 31.