Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_48
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 48
Character Range: 96459–98821

48  Requirements for Providing Refitting services
      1.         Before providing Refitting services practitioners must comply with General Program Service Requirements (see section 5), the PPB Code of Conduct and Scope of Practice.
      2.         Refittings can be completed via telehealth if the technology allows and the practitioner is satisfied client outcomes are not compromised. If reported issues cannot be addressed via telehealth, a face to face appointment is required.
      3.         The client's clinical and audiological history and hearing goals must be reviewed at Refitting unless done so in the past 12 months at a Reassessment or Client review.
      4.         A Refitting service must consist of at least two appointments, the fitting and a follow up.
              1.    The follow up must occur at least seven calendar days after the Refitting; and
              2.    Outcomes must be assessed against hearing goals at follow up; and
      5.         The client must have previously received a fitting through the program to the same ear.
      6.         Clients must not be refitted unless the fitting complies with the ECR.
      7.         If the client has 3FAHLs less than 23.3dB in the ear to be fitted, the client must meet both MHLT exemption criteria prior to Refitting.
      8.         A Reassessment, screening or Client review must have been completed before the Refitting. The provider must ensure the Refitting is based on hearing thresholds no more than 12 months old.
      9.         The client must receive a detailed written device quote (see section 7) and must only be fitted with approved devices.
     10.    If the device was ordered specifically for the client, from an approved supplier, on or before its withdrawal date from an Approved Device Schedule, the device may be fitted within 14 days when approved by the program. Providers must obtain approval by email prior to fitting the device.
     11.    All clients receiving a Refitting must be offered a Maintenance Agreement and clients can choose to enter into a Maintenance Agreement (see section 55).
     12.    A successful Refitting is one where client has demonstrated improvement against their hearing goals, demonstrated their ability to manage their devices and where their reported concerns/ issues have been addressed where possible.