Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_45
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 45
Character Range: 89851–92393

45  Requirements for Providing Initial Fittings and Subsequent Initial Fittings services
     (1)        Before proving Initial and Subsequent Initial Fitting services practitioners must comply with General Program Service Requirements (see section 5), the PPB Code of Conduct and Scope of Practice.
     (2)        Initial Fittings and Subsequent Initial Fittings can be completed via telehealth if the technology allows and the practitioner is satisfied client outcomes are not compromised. If reported issues cannot be addressed via telehealth, a face to face appointment is required.
     (3)        The client's clinical and audiological history and hearing goals must be reviewed at a fitting unless done so in the past 12 months at an Assessment, Reassessment or Client Review.
     (4)        A fitting service must consist of at least two appointments, the fitting and a follow up.
     (5)        The follow up must occur at least seven calendar days after the fitting.
     (6)        Outcomes must be assessed against hearing goals at the follow up.
     (7)        Where attempts have been made to contact the client and a follow up is not completed subsection (4) does not apply.
     (8)        If the client has 3FAHLs less than 23.3dB in the ear to be fitted, the client must meet both MHLT exemption criteria prior to fitting (a 3FAHL of 23.3dB must be recorded as 23dB in the portal and on the claim form).
     (9)        An Assessment service, Reassessment Service or Client Review must be completed prior to an Initial Fitting or Subsequent Initial Fitting.
     (10)   The provider must ensure all fittings are based on hearing thresholds no more than 12 months old.
     (11)   The client must receive a detailed written device quote (see section 7) and must only be fitted with approved devices.
     (12)   If the device was ordered specifically for the client, from an approved supplier on or before its withdrawal date from an Approved Device Schedule, the device may be fitted within 14 days when approved by the program. Providers must obtain approval by email prior to fitting the device.
     (13)   All clients receiving a fitting must be offered a Maintenance Agreement and clients can choose to enter into a Maintenance Agreement (see section 55).
     (14)   A successful fitting is one where the client has demonstrated improvement against their hearing goals and demonstrated their ability to manage their devices; and where reported concerns/issues from the client have been addressed where possible.