Document ID: chunk:federal_register_of_legislation:F2024L00711:reg:31
Version: federal_register_of_legislation:F2024L00711
Segment Type: reg
Provision Reference: reg 31
Character Range: 64069–65051

31  Unresolved complaints about non-compliance to be referred to the Commissioner
 (1) This section applies to the following services:
 (a) a pre-assessed relevant electronic service;
 (b) a Tier 1 relevant electronic service.
 (2)  If:
 (a) a complainant makes a report or complaint to the provider about the provider's non-compliance with this industry standard; and
 (b) the provider becomes aware that the complainant is dissatisfied with:
 (i) the way in which the report or complaint was dealt with; or
 (ii) the outcome of the report or complaint;
the provider must refer the complaint to the Commissioner.
Note: For paragraph (a) see section 29.
 (3) The Commissioner may, by written notice to the provider, require the provider to give the Commissioner, within a specified period, specified information or documents that it holds that are relevant to the complaint. The provider must comply with the requirement.

Division 4—Requirements for reporting to the Commissioner