Document ID: chunk:federal_register_of_legislation:F2023C00256:reg:11e:p3
Version: federal_register_of_legislation:F2023C00256
Segment Type: reg
Provision Reference: reg 11E (pt 3/6)
Character Range: 54116–56810

under Division 3 of Part 2 of the CSG Standard; or
 (ii) would have been required, disregarding any relevant exemption that applies to the timeframe for rectification of the fault or service difficulty;
 (i) either;
 (i) if paragraph (a) applies—the date on which the fault or service difficulty was rectified, the number of working days (if any) taken to rectify the fault or service difficulty, and the number of working days (if any) the rectification exceeded the date by which rectification of the fault or service difficulty was required under Division 3 of Part 2 of the CSG Standard; or
 (ii) if paragraph (b) or (c) applies—a statement to that effect;
 (j) a statement as to whether the licensee complied with the rectification requirements under Division 3 of Part 2 of the CSG Standard, and in the case of non‑compliance, the reason(s) for this;
 (k) what relevant exemption (if any) applies to the timeframe for rectification of the fault or service difficulty;
 (l) if a relevant exemption applies because of an exemption event—the unique exemption event identifier for the event;
 (m) if paragraph (c) applies—the reason(s) why the fault or service difficulty was closed.
 (9) The seventh table must contain, for each appointment in relation to a reportable service where the appointment:
 (a) was scheduled to take place during the month; and
 (b) was not cancelled, or rescheduled to take place after the end of the month, in accordance with Division 4 of Part 2 of the CSG Standard;
the following information:
 (c) the unique service identifier of the service to which the appointment relates;
 (d) the CSG geographical category which applies to the premises as relevant to the appointment requirements under Division 4 of Part 2 of the CSG Standard;
 (e) the appointment date;
 (f) a statement as to whether the appointment was for:
 (i) connection of the service; or
 (ii) rectification of a fault or service difficulty in relation to the service;
 (g) either:
 (i) the time of the appointment; or
 (ii) the start and end of the period of time in which the appointment is scheduled to occur;
 (h) a statement as to whether the appointment was rescheduled and, if so, how many times, and the reason(s) for this;
 (i) a statement as to whether the licensee kept or missed the appointment;
 (j) a statement as to whether the licensee complied with the appointment requirements under Division 4 of Part 2 of the CSG Standard, and in the case of non‑compliance, the reason(s) for this;
 (k) either:
 (i) the time the licensee attended the appointment; or
 (ii) if the licensee did not attend the appointment—a statement to that effect.
Note: See the definitions of kept and missed