Document ID: chunk:federal_register_of_legislation:C2006A00083:clause:1_82zsbac
Version: federal_register_of_legislation:C2006A00083
Segment Type: clause
Provision Reference: sch 1 cl 82ZSBAC
Character Range: 13475–14526

82ZSBAC  Conduct of compulsory mediation

 (1) If the Health Insurance Ombudsman directs the subject of a complaint to participate in mediation, the mediation may be conducted by:
 (a) the Health Insurance Ombudsman; or
 (b) a person appointed by the Health Insurance Ombudsman under section 82ZUH.

 (2) Mediation in which the subject is directed to participate ceases:
 (a) if the parties agree to settle the complaint; or
 (b) if, having regard to any guidelines under paragraph 82ZV(2)(b), the Health Insurance Ombudsman considers that the complaint cannot be settled by mediation.

 (3) A person appointed by the Health Insurance Ombudsman under section 82ZUH to conduct mediation must, as soon as practicable after the mediation is conducted or should have been conducted, report to the Health Insurance Ombudsman about:
 (a) whether the mediation was conducted; and
 (b) if the mediation failed—the reasons for the failure; and
 (c) if the parties agreed to settle the complaint—the terms of the settlement, including any action to be taken.