Document ID: chunk:federal_register_of_legislation:F2022L00440:clause:1_4
Version: federal_register_of_legislation:F2022L00440
Segment Type: clause
Provision Reference: sch 1 cl 4
Character Range: 5271–7526

4  Simplified outline of this instrument

         • This instrument sets out standards, benchmarks and rules to be complied with by a primary universal service provider in relation to payphones.
         • Part 2 sets out payphone performance standards that must be complied with by a primary universal service provider in relation to:
             (a) the characteristics, supply and reliability of payphones carriage services;
             (b) the supply, installation or maintenance of a payphone;
             (c) maximum timeframes for the supply, installation or maintenance of a payphone;
             (d) maximum timeframes to rectify a payphone or payphone carriage service fault or service difficulty.
         • Part 3 sets out payphone performance benchmark standards and minimum performance benchmarks. While performance benchmark standards do not need to be complied with in every case, a primary universal service provider must meet or exceed the minimum benchmark.
         • Part 4 sets out the rules on:
             (a) the places and areas where payphones are to be located;
             (b) the requirements for lodging an eligible payphone request;
             (c) the criteria a primary universal service provider must follow, including the net social benefit factors, in determining when it is appropriate for a payphone to be installed or removed from a particular place or area; and
             (d) the need for a primary universal service provider to keep, make available, and provide to the ACMA, a payphone register.
         • Part 5 sets out rules in relation to public consultation on the location or removal of payphones, including:
             (a) the public consultation process a primary universal service provider must follow before it installs new payphones or removes existing payphones; and
             (b) the notification requirements in relation to the installation, relocation and removal of payphones.
         • Part 6 sets out the requirements for a primary universal service provider to have in place and manage an accessible public complaints process with regard to a final decision to install or remove a payphone, including ensuring the complainant is aware of avenues to object through the ACMA.