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address of the relevant account-holder and has received the call at a time that is a calling time described in subsection 8(1), (2) or (3): see paragraph 13(1)(a) and subsection 13(2).

    Exception where express consent has been given in advance

        (5) Subsections (1), (2) and (3) do not apply if:
            (a) either:
            (i) the relevant account‑holder; or
            (ii) a nominee of the relevant account‑holder;
            has provided express consent in advance to receiving a particular call on a day or at a time referred to in those subsections; and
            (b) the caller only makes or attempts to make the call on the day, or at the time to which the consent applies; and
            (c) if required by the ACMA, the caller demonstrates, to the satisfaction of the ACMA, the existence of all the matters mentioned in paragraphs (a) and (b).
    9 Provision of information during telemarketing calls other than research calls

 Application of this section

        (1) This section applies to all calls other than calls that are research calls.

    Information to be provided as soon as the call starts

        (2) The caller must give, or cause to be given, the following information to the call recipient as soon as the call starts:
            (a)           the given name of the individual making the call (unless the call is made solely using a recorded or synthetic voice);
            (b)           if the individual making the call is not self-employed, the company name or registered business name of the employer of the individual making the call, or if these details do not exist, a name by which the organisation or individual can be readily identified;
            (c)           if the individual making the call is self-employed, their registered business name (if applicable), or if these  details do not exist, a name by which the organisation or individual can be readily identified;
            (d)           the name of the person causing the call to be made (if not already mentioned);
            (e)           the purpose of the call.

        (3)           Subsection (2) does not apply if:
            (a)           the call recipient terminates the call before the information can be provided; or
            (b)           the caller terminates the call within 5 seconds, without speaking to the call recipient.

           Information to be provided immediately upon request

        (4) The caller must give, or cause to be given, the following information to the call recipient immediately after being asked to do so by the call recipient:
            (a)           the contact details of the employer of the individual making the call, or, if the individual calling is self-employed, their contact details;
            (b)           the contact details of the person that caused the call to be made;
            (c)           the name and contact details of any person responsible for dealing with inquiries or complaints about:
               (i)