Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:7:p3
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 7 (pt 3/22)
Character Range: 15569–18378

conditions of supply of that service, if the carriage service provider has supplied to the customer details of:
 (a) any enhanced call handling features that may be supplied with the service; and
 (b) charges payable by the customer; and
 (c) connection timeframes; and
 (d) the estimated period of supply of the service, taking into account the estimated time to repair or connect the service and the maximum period allowed for the supply of an interim service.
 (4) In determining whether a carriage service provider has contravened a performance standard in relation to a customer, regard must be had to whether the customer:
 (a) requested the carriage service provider in good faith to connect a specified service or rectify a fault or service difficulty; or
 (b) unreasonably withheld agreement to arrangements, or an appointment, proposed by the carriage service provider; or
 (c) missed an appointment with the provider without giving reasonable notice to the provider; or
 (d) unreasonably refused permission to the provider to enter a site.
 (5) A carriage service provider must not, without the agreement of a customer, supply the customer with an interim service for a period exceeding 6 months from the time of the customer's request for the connection of a standard telephone service.

Division 2 Connection to specified services

11 Guaranteed maximum connection periods
 (1) The period specified in Part 2 of Schedule 1 is the guaranteed maximum connection period for a customer if:
 (a) the site at which the customer requests a specified service to be connected is in close proximity to an external plant facility used to supply the service; and
 (b) the facility has sufficient capacity available to supply the service when the request is made.
 (2) However, if subsection (1) does not apply, the guaranteed maximum connection period for a customer is a period within 20 business days from the date of the customer's request.
 (3) A carriage service provider must comply with a request by a customer for connection in the guaranteed maximum connection period unless the arrangements for the connection include provision mentioned in section 12.
 (4) A customer is not taken to have made a request mentioned in this section to a carriage service provider until the customer has given to the carriage service provider the information reasonably required by the provider for those purposes.
 (5) This section does not apply if a customer who is connected by a carriage service provider to a specified service requests another carriage service provider to supply the service.

12 Arrangements about connection periods
 (1) Arrangements to connect a customer of a carriage service provider to a specified service may provide for connection in a period that is shorter than the guaranteed maximum