Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_4
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 4
Character Range: 17057–19803

4  Private Services
 1.    Program clients have the right to choose when and where they access hearing services, including purchasing services and devices that are:
       (a)   not available to them on their current voucher (e.g. additional appointments such as connectivity support); or
       (b)   not available under the program. (e.g. home visits, wax management, accessories)
 1.    Program providers must:
      (a)   check clients for program eligibility.
       (b)   apply for vouchers for eligible people if they consent.
 1.    Private services must not be delivered if the same or similar service is available to the client on a voucher or available as a revalidated service.
 2.    Where a program provider delivers private services to a voucher eligible client that is covered by the program but not available on the voucher the client record must include:
       (a)   notes documenting the advice given by the Qualified Practitioner to the client regarding the program services available on their current and future vouchers; and
      (b)   notes confirming that a same or similar service or Revalidated Service was not available to the client on their current voucher; and
      (c)    a device quote supplied for any Fittings; and
      (d)   the Private Services and Devices Acknowledgement Form signed and dated by the client, that includes:
           (i)      a statement that the client understands the services available to them under the program, but has decided to purchase services and/or device privately (e.g. an additional phone or accessory reconnection service); and
           (ii)    the program services that will no longer be available (e.g. maintenance is not available for privately purchased non-scheduled devices); and
           (iii)  the total cost of the service and/or device and that no program subsidy is available.
     1.    If there is a refitting, replacement or the client chooses to enter a Maintenance Agreement for a private device on the schedule, the standard program record keeping requirements for these services apply and form part of the client's record.
 2.    The Portal must have an accurate record of the client's primary device.
     3.    If a client is fitted with a private device, the device information in the Service History tab of the Portal must be updated.
 4.    If the client's private device is listed on a Schedule of Approved Devices, the device code must be included in the Service History tab.
 5.    A Private Services and Devices Acknowledgement Form is not required for services or devices that are not covered by the voucher program (e.g. wax removal),or are covered by another Government program (e.g. NDIS, DVA, Medicare).

Part 2 - Program Requirements