Document ID: chunk:federal_register_of_legislation:F2024C01147:reg:44
Version: federal_register_of_legislation:F2024C01147
Segment Type: reg
Provision Reference: reg 44
Character Range: 59881–60850

44  Transfer to announcement for non‑emergency contacts
 (1) This section applies if:
 (a) a call‑taker for the emergency call person for 000 and 112 receives a call from an end‑user; and
 (b) the end‑user:
 (i) asks the call‑taker to transfer the call to a person or organisation that cannot be contacted through the service (other than a State or Territory emergency service); or
 (ii) indicates in another way that the end‑user wishes the call to be transferred to a person or organisation that cannot be contacted through the service (other than a State or Territory emergency service); or
 (iii) gives information to the call‑taker that the call‑taker may reasonably rely on as indicating that the end‑user should contact a person or organisation that cannot be contacted through the service (other than a State or Territory emergency service).
 (2) The emergency call person for 000 and 112 must transfer the call to the announcement for non‑emergency contacts.