Document ID: chunk:federal_register_of_legislation:F2021C00265:reg:23
Version: federal_register_of_legislation:F2021C00265
Segment Type: reg
Provision Reference: reg 23
Character Range: 34981–35890

23  Carriage service providers must provide reasonable assistance

       Where:

           (a)          a carriage service provider (the first carriage service provider) supplies a carriage service; and

           (b)          that carriage service is involved (directly or indirectly) in the supply of another carriage service (the retail carriage service) by another carriage service provider (a retail carriage service provider) to consumers;

the first carriage service provider must provide reasonable assistance to:

           (c)          the retail carriage service provider; and

           (d)          any other carriage service provider who supplies a carriage service that is involved (directly or indirectly) in the supply of the retail carriage service;

in managing and resolving any complaints received by the retail carriage service provider in relation to the retail carriage service.