Document ID: chunk:federal_register_of_legislation:C2025C00095:section:19q
Version: federal_register_of_legislation:C2025C00095
Segment Type: section
Provision Reference: s 19Q
Character Range: 163167–164024

19Q  Discretion not to investigate certain complaints
 (1) This section applies if:
 (a) a complaint has been made to the Postal Industry Ombudsman with respect to action taken by Australia Post or by a registered PPO; and
 (b) in the opinion of the Postal Industry Ombudsman:
 (i) the complaint is frivolous or vexatious or was not made in good faith; or
 (ii) the complainant does not have a sufficient interest in the subject matter of the complaint; or
 (iii) an investigation, or further investigation, of the action is not warranted having regard to all the circumstances.
 (2) The Postal Industry Ombudsman may, in his or her discretion:
 (a) decide not to investigate the action; or
 (b) if he or she has started to investigate the action—decide not to investigate the action further.

Division 3—Powers and duties of the Postal Industry Ombudsman