Document ID: chunk:federal_register_of_legislation:F2024C00843:clause:2_3
Version: federal_register_of_legislation:F2024C00843
Segment Type: clause
Provision Reference: sch 2 cl 3
Character Range: 134852–136609

3  Standard 3—personal care and clinical care

Consumer outcome
 (1) I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

Organisation statement
 (2) The organisation delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer's needs, goals and preferences to optimise health and well‑being.

Requirements
 (3) The organisation demonstrates the following:
 (a) each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that:
 (i) is best practice; and
 (ii) is tailored to their needs; and
 (iii) optimises their health and well‑being;
 (b) effective management of high‑impact or high‑prevalence risks associated with the care of each consumer;
 (c) the needs, goals and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved;
 (d) deterioration or change of a consumer's mental health, cognitive or physical function, capacity or condition is recognised and responded to in a timely manner;
 (e) information about the consumer's condition, needs and preferences is documented and communicated within the organisation, and with others where responsibility for care is shared;
 (f) timely and appropriate referrals to individuals, other organisations and providers of other care and services;
 (g) minimisation of infection‑related risks through implementing:
 (i) standard and transmission‑based precautions to prevent and control infection; and
 (ii) practices to promote appropriate antibiotic prescribing and use to support optimal care and reduce the risk of increasing resistance to antibiotics.