Document ID: chunk:federal_register_of_legislation:F2024C01249:reg:4:p5
Version: federal_register_of_legislation:F2024C01249
Segment Type: reg
Provision Reference: reg 4 (pt 5/60)
Character Range: 826335–829159

licensee must take reasonable steps to cooperate with AFCA in resolving any complaint under the AFCA scheme to which the licensee is a party, including by:
 (a) giving reasonable assistance to AFCA in resolving the complaint; and
 (b) identifying, locating and providing to AFCA any documents and information that AFCA reasonably requires for the purposes of resolving the complaint; and
 (c) giving effect to any determination made by AFCA in relation to the complaint.
 (3) Subregulation (2) does not apply to superannuation complaints.
Note: For provisions relating to superannuation complaints, see Division 3 of Part 7.10A of the Act.

7.6.04  Conditions on Australian financial services licence
 (1) For subsection 914A(8) of the Act, an Australian financial services licence is subject to the following conditions:
 (a) subject to subregulation (1A)—a condition that, if any event occurs that may make a material adverse change to the financial position of the financial services licensee by comparison with its financial position:
 (i) at the time of the application for the Australian financial services licence; or
 (ii) as described in documents lodged with ASIC after the application for the Australian financial services licence;
  the financial services licensee must lodge with ASIC in the prescribed form a notice setting out particulars of the event as soon as practicable, and in any case not later than 3 business days, after the financial services licensee becomes aware of the event;
 (b) a condition that, if:
 (i) there is a change in a matter particulars of which are entered in a register of financial services licensees; and
 (ii) the change is not a direct consequence of an act by ASIC;
  the financial services licensee must lodge with ASIC in the prescribed form particulars of the change within 10 business days after the change;
 (c) a condition that, if:
 (i) there is a change in a matter particulars of which are entered in a register of authorised representatives of financial services licensees; and
 (ii) the change is not required to be reported in accordance with section 916F of the Act; and
 (iii) the change is not a direct consequence of an act by ASIC;
  the financial services licensee must ensure that particulars of the change are lodged with ASIC in the prescribed form within 30 business days after the change;
 (ca) a condition that the financial services licensee must ensure that each representative of the financial services licensee that may give an authorisation to another representative is aware of the requirements in subsections 916F(1) and (3) of the Act;
 (d) a condition that the financial services licensee must maintain a record of the training (relevant to the provision of financial services) that each of its representatives has undertaken, including:
 (i)