Document ID: chunk:federal_register_of_legislation:F2024L01380:reg:9:p28
Version: federal_register_of_legislation:F2024L01380
Segment Type: reg
Provision Reference: reg 9 (pt 28/36)
Character Range: 180543–188181

that is reasonably practicable. The tables below outline five scenarios with common psychosocial hazards and risks, example controls and approaches to maintain, monitor, review and achieve continual improvement of the risk management approach.

Scenario One: Construction Company
Scenario context and work context                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Psychosocial hazards and risks                                                                                                                                                                                                                                                       Psychosocial controls                                                                                                                                                                                                                                                                                                                                Review and improve
A construction company is currently managing several projects; some are not on schedule, and there is a backlog of work.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Poor support – both emotional and practical – from the supervisor:                                                                                                                                                                                                                   The construction company owner (PCBU) has a duty to managing psychosocial hazards at the workplace. After consulting the site supervisor, contractors, subcontractors and workers, the PCBU takes the following steps to address poor support, work-related violence and aggression, bullying, poor workplace relationships and role overload:       After consulting with the site supervisor, the PCBU:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            •         The site supervisor does not acknowledge the apprentice's concerns or make the time to manage the training of apprentices.                                                                                                                                                 •         Meets with the electrical contractor, site supervisor and others to develop behaviour standards for all their workers when undertaking work at the same sites and processes for addressing safety concerns, including violence and aggression and bullying.                                                                                •         Requires staff to periodically complete the People at Work psychosocial risk assessment survey to identify and assess risks and adequacy of controls.
Site supervisors are responsible for the workers, contractors, subcontractors and apprentices at each work site. The site supervisor is also responsible for ensuring supplies and equipment are delivered to each site.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         •         Informs workers that aggressive and bullying behaviour can be reported to him directly.                                                                                                                                                                                                                                                    •         Implements 'look and listen safety walks' multiple times each build.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work-related violence and aggression, bullying and poor workplace relationships:                                                                                                                                                                                                       •         Speaks with the apprentice to check on his wellbeing and provide information about psychological support services.                                                                                                                                                                                                                         •         Integrates support and mentoring of apprentices into their systems.
An electrical contractor is engaged to provide subcontractors at each of the sites. At one particular site that is running behind schedule, the site supervisor becomes aware that one of the contractor's electricians has been verbally aggressive with a first-year apprentice. Upon discussion with the apprentice, the site supervisor learns that this behaviour has been occurring on a regular basis for the past two months. The site supervisor tells the apprentice that this is how the industry is, that he does not have time to deal with this and that he needs to toughen up and get on with his work.     •         Verbal aggression and bullying by the electrician, could escalate to physical aggression if not stopped. This behaviour is having a negative impact on the apprentice's ability to focus on his work. This is also stopping him from asking for help when