Document ID: chunk:federal_register_of_legislation:F2024L01629:reg:7:p1
Version: federal_register_of_legislation:F2024L01629
Segment Type: reg
Provision Reference: reg 7 (pt 1/2)
Character Range: 2306–5752

7  Objectives of the standard
        1.     The standard is to be drafted to give effect to the following objectives, as they relate to the telecommunications activities of carriage service providers:
           1.     that the safety of relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence, is prioritised;
           2.     that carriage service providers take a tailored and appropriate approach to ensure and maintain the privacy of personal information and the security of accounts of relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence;
           3.     that staff of carriage service providers are appropriately trained to:
                   1.             identify and support relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence; and
                   2.             consider the specific needs of consumers belonging to groups who are, or may be, disproportionately affected by domestic and family violence, and where relevant, sexual violence;
           4.     that staff of carriage service providers are appropriately supported in connection with their work relating to domestic and family violence, and where relevant, sexual violence;
           5.     that carriage service providers offer prompt, sufficient and appropriate assistance that is tailored to the individual needs and preferences of relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence, including to:
                   1.             stay safe; and
                   2.             stay connected to or be reconnected to appropriate services being provided by the carriage service provider; and
                   3.             minimise the ongoing impact of domestic and family violence and sexual violence;
           6.   that carriage service providers have policies, systems and processes in place that:
                   1.             meet minimum requirements, as provided in the standard; and
                   2.             are trauma-informed; and
                   3.             safely and appropriately support relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence; and
                   4.             are tailored for consumers belonging to groups who are, or may be, disproportionately affected by domestic and family violence, and where relevant, sexual violence; and
                   5.             are regularly reviewed and updated, as appropriate;
           7.     that carriage service providers comply with the policies and processes referenced in paragraph (f);
           8.     that carriage service providers review their existing and proposed systems, processes and products to identify risks they may pose to relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence, and take action to reduce those risks;
           9.   that carriage service providers promote information about where relevant consumers who are, or may be, affected by domestic and family violence, and where relevant, sexual violence, can seek assistance;
          10.   where appropriate, that carriage service providers undertake relevant consultation and collaboration