Document ID: chunk:federal_register_of_legislation:F2024L01447:reg:5:p1
Version: federal_register_of_legislation:F2024L01447
Segment Type: reg
Provision Reference: reg 5 (pt 1/2)
Character Range: 1935–4917

5  Definitions
  In this instrument:
Act means the Telecommunications Act 1997.
Direction means the Telecommunications (Customer Communications for Outages Industry Standards) Direction 2024.
easily accessible form means a form of communicating, notifying or informing that is easy to understand and accessible, including to a person with a disability, from a culturally or linguistically diverse background or with other special needs.
Note: A carrier or carriage service provider does not need to communicate, notify or inform a person in multiple languages, however it should provide guidance on how a person may access translation or interpretation services.
emergency call person for 000 and 112 means the emergency call person who is the recognised person who operates an emergency call service for the emergency service numbers 000 and 112.

Note:  At the time this instrument was made, the emergency call person for 000 and 112 was Telstra Limited (ACN 086 174 781).
emergency call person for 106 means the emergency call person who is the recognised person who operates an emergency call service for the emergency service number 106.
Note:  At the time this instrument was made, the emergency call person for 106 was Concentrix Services Pty Ltd (ACN 166 171 991).
major outage means any unplanned adverse impact to a telecommunications network used to supply carriage services to end-users that:
 (a) results in an end-user being unable to establish and maintain a carriage service; and
 (b) affects, or is likely to affect:
               1.           100,000 or more services in operation; or
               2.         all carriage services supplied using the telecommunications network in a State or Territory; and
 (c) is expected to be, or is, of a duration longer than 60 minutes.
material change means a change to the scale, geographic area, number or type of carriage services impacted or expected time of rectification of a major outage, that is likely to result in a significant increase or decrease in the severity of a major outage, or in the time taken to rectify a major outage.
natural disaster means an emergency event (such as a fire, flood, storm, or an earthquake) that:
 (a) causes widespread disruption to a community; and
 (b) requires a significant and coordinated response.
near real-time communications are any mode of telecommunications:
 (a) that are not real-time communications; and
 (b) in which all users can exchange information with minimal latency or transmission delays.
other media includes:
 (a) newspapers;
 (b) radio and television broadcasting services;
 (c) electronic services (including services provided through the internet) that are similar to newspapers, radio or television broadcasts.
real-time communications are any mode of telecommunications in which all users can exchange information instantly or with negligible latency or transmission delays.
relevant stakeholders include:
           1.     the emergency call person