Document ID: chunk:federal_register_of_legislation:F2021L01392:clause:2_2
Version: federal_register_of_legislation:F2021L01392
Segment Type: clause
Provision Reference: sch 2 cl 2
Character Range: 16344–17177

2  Subrule 1.7 (1), definition of "CDR consumer complaint"
Substitute:
CDR consumer complaint means any expression of dissatisfaction made by a CDR consumer to or about a CDR participant, or a CDR representative of a CDR participant:
 (a) that relates to:
 (i) that person's obligations under or compliance with:
 (A) Part IVD of the Act; or
 (B) these rules; or
 (C) binding data standards; or
 (ii) the provision to the CDR consumer, by that person, of the goods or services in respect of which the consumer granted consent under Part 4; and
 (b) for which a response or resolution could reasonably be expected.
Note: Complaints of a kind referred to in sub‑subparagraph (a)(i)(B) include a complaint relating to the participant's obligations under, or compliance with, rules dealing with the handling of CDR consumer complaints.