Document ID: chunk:federal_register_of_legislation:F2024C00566:reg:5:p2
Version: federal_register_of_legislation:F2024C00566
Segment Type: reg
Provision Reference: reg 5 (pt 2/4)
Character Range: 38497–41811

work is done with the participant to change and update the support plan.
           (6) Each participant's support plan is:
              (a) provided to them in the language, mode of communication and terms they are most likely to understand; and
              (b) readily accessible by them and by workers providing supports to them.
           (7) Each participant's support plan is communicated, where appropriate and with their consent, to their support network, other providers and relevant government agencies.
           (8) Each participant's support plan includes arrangements, where required, for proactive support for preventative health measures, including support to access recommended vaccinations, dental check‑ups, comprehensive health assessments and allied health services.
           (9) Each participant's support plan:
              (a) anticipates and incorporates responses to individual, provider and community emergencies and disasters to ensure their safety, health and wellbeing; and
              (b) is understood by each worker supporting them.

       21  Service Agreements with Participants

Outcome: Each participant has a clear understanding of the supports they have chosen and how they will be provided.

         To achieve this outcome, the following indicators should be demonstrated:
           (1) Collaboration occurs with each participant to develop a service agreement which establishes expectations, explains the supports to be delivered, and specifies any conditions attached to the delivery of supports, including why these conditions are attached.
           (2) Each participant is supported to understand their service agreement and conditions using the language, mode of communication and terms that the participant is most likely to understand.
           (3) Where the service agreement is created in writing, each participant receives a copy of their agreement signed by the participant and the provider. Where this is not practicable, or the participant chooses not to have an agreement, a record is made of the circumstances under which the participant did not receive a copy of their agreement.
           (4) Where the provider delivers supported independent living supports to participants in specialist disability accommodation dwellings, documented arrangements are in place with each participant and each specialist disability accommodation provider. At a minimum, the arrangements should outline the party or parties responsible and their roles (where applicable) for the following matters:
              (a) How a Participant's concerns about the dwelling will be communicated and addressed;
              (b) How potential conflicts involving participant(s) will be managed;
              (c) How changes to participant circumstances and/or support needs will be agreed and communicated;
              (d) In shared living, how vacancies will be filled, including each participant's right to have their needs, preferences and situation taken into account; and
              (e) How behaviours of concern which may put tenancies at risk will be managed, if this is a relevant issue for the participant.
           (5) Service agreements set out the arrangements for providing supports to be put in place in the event of an emergency or disaster.