Document ID: chunk:federal_register_of_legislation:C2025C00095:section:20j
Version: federal_register_of_legislation:C2025C00095
Segment Type: section
Provision Reference: s 20J
Character Range: 210620–211497

20J  Ways of dealing with complaints
 (1) The Private Health Insurance Ombudsman may deal with a complaint by:
 (a) conducting mediation under Division 5; or
 (b) referring the complaint to the subject of the complaint under Subdivision C; or
 (c) if section 20P applies—investigating the complaint under Subdivision D.
 (2) The Private Health Insurance Ombudsman must not take any action mentioned in subsection (1) unless the complainant agrees to the action being taken.
 (3) The Private Health Insurance Ombudsman must not take, or continue to take, any action mentioned in paragraph (1)(a) or (c) if the complainant withdraws the complaint.
 (4) The Private Health Insurance Ombudsman must not take any action mentioned in subsection (1) if the complaint is about a matter prescribed by the Private Health Insurance Ombudsman Rules for the purposes of subsection 20G(3).