Document ID: chunk:federal_register_of_legislation:F2024L00133:reg:15:p2
Version: federal_register_of_legislation:F2024L00133
Segment Type: reg
Provision Reference: reg 15 (pt 2/2)
Character Range: 24175–24895

reminder notices, and written communications sent to customers under paragraph 14(b):

           (a)  advice to customers about its payment assistance policy, including options for assistance;

           (b)  a hyperlink or web address for the page on the provider's website where the payment assistance policy is located, and if the provider uses an app, details about where it can be found on that app; and

           (c) the contact details referred to in paragraph (1)(d).

       (5) Where a customer has indicated a preferred method or manner for receiving written communications from the provider, the correspondence referred to in subsection (4) must be sent to the customer via that method or in that manner.