Document ID: chunk:federal_register_of_legislation:F2023L01140:reg:202
Version: federal_register_of_legislation:F2023L01140
Segment Type: reg
Provision Reference: reg 202
Character Range: 65781–68049

202   Delay in connecting an enhanced call handling feature to an existing CSG service                                                                        The damages payable, for each business day of delay, to the customer who requested the connection are:
                                                                                                                                                               (a) in the first 5 business days of delay, if 2 or more features have not been connected:
                                                                                                                                                               (i) if the customer is a residential/charity customer — $14.52; and
                                                                                                                                                               (ii) if the customer is a business customer — $24.20; and
                                                                                                                                                               (b) in the first 5 business days of delay, if paragraph (a) does not apply:
                                                                                                                                                               (i) if the customer is a residential/charity customer — $7.26; and
                                                                                                                                                               (ii) if the customer is a business customer — $12.10; and
                                                                                                                                                               (c) after the first 5 business days of delay:
                                                                                                                                                               (i) if 2 or more features have not been connected — $48.40; and
                                                                                                                                                               (ii) if subparagraph (i) does not apply — $24.20