Document ID: chunk:federal_register_of_legislation:C2025C00095:section:20zq
Version: federal_register_of_legislation:C2025C00095
Segment Type: section
Provision Reference: s 20ZQ
Character Range: 261052–261672

20ZQ  Referral of complaints to other bodies
 (1) If, in the opinion of the VET Student Loans Ombudsman, a complaint raises a matter that could be dealt with more effectively or conveniently by another body, the VET Student Loans Ombudsman must refer the matter to that body.
 (2) If the VET Student Loans Ombudsman refers the matter to the other body, the VET Student Loans Ombudsman must:
 (a) give notice to the complainant of the referral; and
 (b) give the other body any information or documents that relate to the complaint and that are in the possession or under the control of the VET Student Loans Ombudsman.