Document ID: chunk:federal_register_of_legislation:F2024N00985:clause:1_56:p2
Version: federal_register_of_legislation:F2024N00985
Segment Type: clause
Provision Reference: sch 1 cl 56 (pt 2/3)
Character Range: 114396–117523

can be claimed, providing the client is using both devices, and the client agrees to enter into another Maintenance Agreement.
         (b)   If the client does not have a current Maintenance Agreement, and does not accept a Maintenance Agreement, a Subsequent Initial Fitting (no Maintenance Agreement) item must be claimed. Standard consumer protections, including warranties and returns apply.
     (9)        For Refitting Maintenance services
         (a)   Maintenance items 700 and 710 cannot be claimed within the first 12 months following the date of fitting.
         (b)   If the client agrees to enter into a Maintenance Agreement, the client must sign a Maintenance Agreement and can be charged a Co-payment on or after the date of fitting. This also applies to clients that still have current Maintenance Agreements at the time of refitting.
         (c)    If the client does not accept a Maintenance Agreement, standard consumer protections including warranties and returns apply.
     (10)   For ALD fitting Maintenance services
         (a)   If the client does not accept a Maintenance Agreement, an initial ALD fitting (no maintenance) must be claimed (items 655/656). Standard consumer protections, including warranties and returns apply.
         (b)   If the client agrees to enter into a Maintenance Agreement, the Initial ALD Fitting with Maintenance item must be claimed (items 635 and 636) which includes ALD maintenance, batteries and repairs for 12 months from the date of fitting.
         (c)    For ALD Refittings, if the client has entered into a Maintenance Agreement prior to the Refitting and this expires during the 12 months after their date of fitting, the client can be charged a Co-payment on or after the date of fitting.
         (d)   For ALD Refittings, if the client does not accept a Maintenance Agreement, standard consumer protections including warranties and returns apply.
     (11)   For Parallel services
         (a)   Clients can choose to receive hearing services, batteries, maintenance and repairs for their hearing aid from their current provider under the voucher program, whilst also receiving maintenance and some services for the implantable device such as cochlear implant or implantable bone conduction device from Hearing Australia under the CSO program.
         (b)   For clients accessing parallel services:
               (i)       an email must be sent to hearing@health.gov.au to request that a client's status in the Portal is updated to 'specialist services - parallel'; and
               (ii)     the client must be listed under the provider maintaining and supporting the hearing aid; and
               (iii)    only the hearing aid can be entered into the portal, and not the implantable device; and
               (iv)   Monaural Maintenance claims must be submitted for the hearing aid supplied through the voucher program; and
               (v)     Hearing Australia must support the implantable device under the CSO program; and
               (vi)   An annual maintenance fee may be payable to both Hearing Australia and their other provider.