Document ID: chunk:federal_register_of_legislation:F2024C00033:reg:7:p4
Version: federal_register_of_legislation:F2024C00033
Segment Type: reg
Provision Reference: reg 7 (pt 4/5)
Character Range: 15491–18613

made.

       (8)     The corporation will ensure that information provided to the corporation's wholesale business unit by the corporation's wholesale customers is not disclosed to the corporation's retail business unit.

       (9)     The corporation will ensure that the corporation's retail business unit does not obtain, access or use information provided to the corporation's wholesale business unit by the corporation's wholesale customers;

       (10) The corporation will ensure that information provided to the corporation's retail business unit by a carrier or carriage service provider, other than information of a kind specified in section 9 of this Determination, is not disclosed to the corporation's wholesale business unit.

       (11) The corporation will ensure that the corporation's wholesale business unit does not obtain, access or use information, other than information of a kind specified in section 9 of this Determination, provided to the corporation's retail business unit by a carrier or carriage service provider.

       (12) The corporation will use the same customer interface for dealings between:

         (a)   the corporation's wholesale business unit; and

         (b)   the corporation's wholesale customers;

       as the corporation uses for dealings between:

         (c)   the corporations wholesale business unit; and

         (d)   the corporation's retail business unit.

       Note: For the avoidance of doubt, the corporation is required to use the same complaints escalation systems that form part of its customer interface for its wholesale customers and its retail business unit.
       (12A) For the avoidance of doubt, the corporation will ensure that the customer interface referred to in subsection 7(12):
         (a)   provides the same functionality to its wholesale customers and the corporation's retail business unit in respect of local access line services; and
         (b)   provides wholesale customers and the corporation's retail business unit with access to the same set of local access line services.

       (13) The corporation will comply with any relevant requirements specified in determinations made under subsections 151A(14) and 151A(15) of the Act.

       (14) The corporation will give the ACCC a written report, on or before 31 July each year, that sets out:

         (a)   the total number of residential customers that the corporation supplies superfast carriage services to using local access lines where the corporation is in a position to exercise control of those local access lines, as at 30 June of that year;

         (b)   a statement of compliance in respect of the corporation's compliance or otherwise with each of subsections 7(1) to 7(13) of this Determination and, where applicable, sections 151ZF and 151ZG of the Act, for the year ended 30 June;

         (c)   the details of, including the reasons for, and the action taken to address, any instances of the corporation's non-compliance with subsections 7(1) to 7(13) of this Determination and sections 151ZF and 151ZG of the Act during the year ended 30 June;