Document ID: chunk:federal_register_of_legislation:F2024C01249:reg:4:p4
Version: federal_register_of_legislation:F2024C01249
Segment Type: reg
Provision Reference: reg 4 (pt 4/12)
Character Range: 1428189–1430986

must keep a consent or a copy of a consent is 7 years from the date of the consent.
 (2) The copy of the consent may be kept:
 (a) in its physical form; or
 (b) in an electronic form that is capable of being reproduced in physical form.

7.9.77  Alternative dispute resolution requirements—product issuer that is not a financial services licensee
 (1) For subparagraph 1017G(2)(a)(i) of the Act, ASIC must take the following matters into account when considering whether to make or approve standards or requirements relating to internal dispute resolution:
 (a) Australian/New Zealand Standard AS/NZS 10002:2014 Guidelines for complaint management in organizations published jointly by, or on behalf of, Standards Australia and Standards New Zealand, as in force or existing on 29 October 2014;
 (b) any other matter ASIC considers relevant.
 (2) ASIC may:
 (a) vary or revoke a standard or requirement that it has made in relation to an internal dispute resolution procedure; and
 (b) vary or revoke the operation of a standard or requirement that it has approved in its application to an internal dispute resolution procedure.

7.9.77A  Dispute resolution requirement—obligation to cooperate with AFCA
  For the purposes of paragraph 1020G(1)(c) of the Act, Part 7.9 of the Act applies as if subsection 1017G(1) of the Act were modified by inserting the following paragraph after paragraph 1017G(1)(d):
 ; and (e) take reasonable steps to cooperate with AFCA in resolving any complaint (other than a superannuation complaint) under the AFCA scheme to which the issuer or regulated person is a party, including by:
 (i) giving reasonable assistance to AFCA in resolving the complaint; and
 (ii) identifying, locating and providing to AFCA any documents and information that AFCA reasonably requires for the purposes of resolving the complaint; and
 (iii) giving effect to any determination made by AFCA in relation to the complaint.

7.9.78  Additional statement: trustee required to provide benefits
 (1) For paragraph 1017D(5)(g) of the Act, the prescribed details in relation to a superannuation product for which there is in force a notice under subregulation 6.17A(4) of the SIS Regulations, are:
 (a) the person, persons or class, or classes, of persons mentioned in the notice; and
 (b) the fact that, in accordance with the notice, the trustee will pay a benefit in respect of the member, on or after the death of the member, to the person, persons or class, or classes, of persons mentioned in the notice if:
 (i) the person, or each person, mentioned in the notice is the legal personal representative or a dependant of the member; and
 (ii) the proportion of the benefit that will be paid to that person, or to each of those persons, is certain or readily ascertainable from the notice