Document ID: chunk:federal_register_of_legislation:F2017C00444:body:0:p9
Version: federal_register_of_legislation:F2017C00444
Segment Type: other
Provision Reference: 
Character Range: 22904–26117

more than 90 days will be required to finalise the complaint, the VET Regulator will inform the complainant in writing, including reasons why more than 90 days is required; and
       g)      requires the VET Regulator to maintain records of all complaints about its regulatory services and their conclusion.
     3.7.  The VET Regulator:
       a)      uses the information gathered from complaints about RTOs to inform its risk-based approach to regulation; and
       b)      identifies potential causes of complaints about its regulatory practices and takes appropriate corrective and/or preventative action to eliminate or mitigate the likelihood of reoccurrence.

         Standard 4.        The VET Regulator reports to and responds to requests from the Industry and Skills Council or its delegate.
Context:

VET Regulators are required to report to the Industry and Skills Council or its delegate against the VET Regulator Standards and respond to their requests. Reporting against the Standards plays an important role in improving the quality of regulation by ensuring regular reviews of regulator performance and of their implementation and interpretation of the Standards for RTOs and the Standards for VET Accredited Courses.

To be compliant with 0 the VET Regulator must meet the following:

     4.1.  The VET Regulator reports according to guidelines issued by the Industry and Skills Council or its delegate on its compliance with these Standards, the operations of the VET Quality Framework, and the Standards for Accredited Courses.
     4.2.  The VET Regulator responds to requests by the Industry and Skills Council or its delegate for information regarding the operation of these Standards, the VET Quality Framework, the Standards for Accredited Courses and any related regulatory matters.

         Standard 5.        The VET Regulator evaluates and improves its regulatory performance and ensures that its delegates comply with the VET Regulator Standards.
Context:

VET Regulators provide leadership by demonstrating their commitment to evaluating and improving their regulatory practice through a range of improvement strategies. This also ensures that any delegates of VET Regulators comply with these Standards.

To be compliant with Standard 5 the VET Regulator must meet the following:

     5.1.  The VET Regulator manages its registration and accreditation functions through a defined and documented quality system that is regularly reviewed to ensure its continuing suitability and effectiveness.
     5.2.  The VET Regulator reviews and improves the way it regulates RTOs and accredits courses, using evidence from sources that include, but are not limited to:
       a)      internal reviews of its regulatory practices, moderation practices and decisions;
       b)      its findings and decisions arising from audits of RTOs;
       c)      reviews of appeals against its regulatory decisions;
       d)      its findings from complaints against RTOs;
       e)      its findings from complaints about its regulatory activities;
       f)        information gained from:
          i)        data and feedback from VET stakeholders; and
          ii)      the outcomes