Document ID: chunk:federal_register_of_legislation:F2024C00516:reg:20
Version: federal_register_of_legislation:F2024C00516
Segment Type: reg
Provision Reference: reg 20
Character Range: 24481–26571

20  Expectations—provider will provide requested information to the Commissioner

Core expectations
 (1) If the Commissioner, by written notice given to the provider of the service, requests the provider to give the Commissioner a statement that sets out the number of complaints made to the provider during a specified period (not shorter than 6 months) about breaches of the service's terms of use, the provider will comply with the request within 30 days after the notice of request is given.
 (2) If the Commissioner, by written notice given to the provider of the service, requests the provider to give the Commissioner a statement that sets out, for each removal notice given to the provider during a specified period (not shorter than 6 months), how long it took the provider to comply with the removal notice, the provider will comply with the request within 30 days after the notice of request is given.
 (3) If the Commissioner, by written notice given to a provider of the service, requests the provider to give the Commissioner specified information relating to the measures taken by the provider to ensure that end‑users are able to use the service in a safe manner, the provider will comply with the request within 30 days after the notice of request is given.

Additional expectation
 (4) If the Commissioner, by written notice given to a provider of the service, requests the provider to give the Commissioner a report on the performance of online safety measures that relevant providers have announced publicly or reported to the Commissioner, the provider will comply with the request within 30 days after the notice of request is given.

Additional expectation
 (5) If the Commissioner, by written notice given to a provider of the service, requests the provider to give the Commissioner a report on the number of active end‑users of the service in Australia (disaggregated into active end‑users who are children and those who are adult end‑users) during a specified period, the provider will comply with the request within 30 days after the notice of request is given.