Document ID: chunk:federal_register_of_legislation:C2025C00182:section:12cc:p1
Version: federal_register_of_legislation:C2025C00182
Segment Type: section
Provision Reference: s 12CC (pt 1/3)
Character Range: 111811–114582

12CC  Matters the court may have regard to for the purposes of section 12CB
 (1) Without limiting the matters to which the court may have regard for the purpose of determining whether a person (the supplier) has contravened section 12CB in connection with the supply or possible supply of financial services to a person (the service recipient), the court may have regard to:
 (a) the relative strengths of the bargaining positions of the supplier and the service recipient; and
 (b) whether, as a result of conduct engaged in by the supplier, the service recipient was required to comply with conditions that were not reasonably necessary for the protection of the legitimate interests of the supplier; and
 (c) whether the service recipient was able to understand any documents relating to the supply or possible supply of the financial services; and
 (d) whether any undue influence or pressure was exerted on, or any unfair tactics were used against, the service recipient or a person acting on behalf of the service recipient by the supplier or a person acting on behalf of the supplier in relation to the supply or possible supply of the financial services; and
 (e) the amount for which, and the circumstances under which, the service recipient could have acquired identical or equivalent financial services from a person other than the supplier; and
 (f) the extent to which the supplier's conduct towards the service recipient was consistent with the supplier's conduct in similar transactions between the supplier and other like service recipients; and
 (g) if the supplier is a corporation—the requirements of any applicable industry code (see subsection (3)); and
 (h) the requirements of any other industry code (see subsection (3)), if the service recipient acted on the reasonable belief that the supplier would comply with that code; and
 (i) the extent to which the supplier unreasonably failed to disclose to the service recipient:
 (i) any intended conduct of the supplier that might affect the interests of the service recipient; and
 (ii) any risks to the service recipient arising from the supplier's intended conduct (being risks that the supplier should have foreseen would not be apparent to the service recipient); and
 (j) if there is a contract between the supplier and the service recipient for the supply of the financial services:
 (i) the extent to which the supplier was willing to negotiate the terms and conditions of the contract with the service recipient; and
 (ii) the terms and conditions of the contract; and
 (iii) the conduct of the supplier and the service recipient in complying with the terms and conditions of the contract; and
 (iv) any conduct that the supplier or the service recipient engaged in, in connection with their