review_id int32 | app string | score int64 | review_text string | review_date timestamp[ns] | thumbs_up int64 | replied int8 | reply_text string | reply_date timestamp[ns] | time_to_reply(h) float64 | app_version_head string | app_version_detail string | review_sentiment float64 | review_sentiment_label string | Consistent int64 | reply_sentiment float64 | reply_sentiment_label string | topic_id_ALL int64 | topic_label_ALL string | topic_prob_ALL float64 | topic_id_NEG float64 | topic_label_NEG string | topic_prob_NEG float64 | topic_id_POS float64 | topic_label_POS string | topic_prob_POS float64 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Santander | 5 | very easy to use app, very happy with it | 2025-09-04T14:21:00 | 0 | 1 | Hi! Thanks for the 5* review, we're so glad to read your comments :) ^HS | 2025-09-04T14:40:12 | 0.32 | 5 | 24.0 | 0.8012 | positive | 1 | 0.8767 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
2 | Santander | 3 | New 2024 app is slow to open. Too much whitespace. Cluttered, hard to work out what I'm looking at. The transaction list should show more info. The home page puts my debit cards in the middle of the list of accounts which is useless. The order of accounts on the home page is different to the website. Useless MyMoneyMan... | 2025-09-04T13:36:26 | 3 | 1 | Hey there! All feedback is greatly appreciated we will be sure to feed this back to our team. There are some handy guides available on our website to help make use of the new app much easier https://www.santander.co.uk/personal/support/ways-to-bank/Mobile-app-updates ^HS | 2024-04-29T14:16:29 | -11,831.33 | 5 | 24.0 | -0.902 | negative | 1 | 0.893 | positive | 5 | Transactions, Features & Usability | 0.601978 | null | null | null | null | null | null |
3 | Santander | 5 | easy to use.. Great.. | 2025-09-04T13:27:27 | 0 | 1 | Hello Karen, thanks for the great feedback and the 5 star rating. Please do continue to enjoy using the app. ^EJ | 2025-09-04T13:32:12 | 0.08 | 5 | 24.0 | 0.7906 | positive | 1 | 0.91 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
4 | Santander | 2 | having issues with your updates .. advice | 2025-09-04T13:26:24 | 0 | 1 | We would need a bit more information about the issues you're experiencing. You're welcome to give us a call on: 0330 123 0209 ^ES | 2025-09-04T13:36:37 | 0.17 | 5 | 22.0 | 0 | neutral | 1 | 0.4588 | positive | 5 | Transactions, Features & Usability | 0.713743 | 1 | Payments & Cards | 0.719216 | null | null | null |
5 | Santander | 5 | so easy to use | 2025-09-04T12:37:14 | 0 | 1 | Many thanks for your 5 star review.
^ES ^ES | 2025-09-04T12:47:38 | 0.17 | 5 | 24.0 | 0.4927 | positive | 1 | 0.4404 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
6 | Santander | 5 | Easy. | 2025-09-04T10:25:54 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2025-09-04T10:45:41 | 0.33 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
7 | Santander | 3 | it would be a lot better if the balance widget updated itself regularly. I can't get it to update without opening the App, which negates the usefulness of the widget. | 2025-09-04T09:19:42 | 0 | 1 | Hey there! Thanks for sharing. All feedback is greatly appreciated we will be sure to feed this back to our team ^HS | 2025-09-04T10:00:10 | 0.67 | 5 | 25.0 | 0.6249 | positive | 1 | 0.8976 | positive | 2 | Login, Navigation & Functionality Issues | 0.66074 | null | null | null | null | null | null |
8 | Santander | 3 | Having changed a savings account name (which was a bigger hassle than needed to be), I can no longer see my other accounts! (eventually got them back up - in the wrong order). No matter how many times I press the X to close the "Check out the latest offers" thing that appears on the home page, it keeps reappearing pret... | 2025-09-04T09:19:39 | 0 | 1 | Hi there! We're sorry to hear this. We'll need to take a closer look into what is happening. Please give our digital banking team a call for assistance 03301230209 ^HS | 2025-09-04T08:59:15 | -0.34 | 5 | 24.0 | -0.6661 | negative | 1 | 0.3164 | positive | 1 | Updates, Crashes & Performance | 0.373506 | null | null | null | null | null | null |
9 | Santander | 4 | They put the widget back! All is right with the world! The refresh button on it could do with being a bit bigger coz it keeps opening the app instead of refreshing but apart from that I am happy 😊 | 2025-09-04T09:08:17 | 0 | 1 | Hi there, this is what we like to hear! Thank you for such wonderful feedback :) We'll certainly pass on your additional feedback to our team. ^HS | 2025-09-04T09:57:35 | 0.82 | 5 | 24.0 | 0.9396 | positive | 1 | 0.9245 | positive | 2 | Login, Navigation & Functionality Issues | 0.933764 | null | null | null | 1 | Features & Security | 0.929608 |
10 | Santander | 5 | Easy to use | 2025-09-04T08:59:20 | 0 | 1 | Hi there! Thanks for leaving such lovely comments :) ^HS | 2025-09-04T09:03:17 | 0.07 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8748 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
11 | Santander | 5 | great app and easy to manage/understand | 2025-09-04T07:57:06 | 0 | 1 | Hi there! Thanks for leaving such lovely comments :) ^HS | 2025-09-04T08:53:05 | 0.93 | 5 | 24.0 | 0.7906 | positive | 1 | 0.8748 | positive | 3 | Money Transfers & Payment Management | 0.571356 | null | null | null | 1 | Features & Security | 0.583326 |
12 | Santander | 4 | Much preferred the old app, maybe I'll get used to this one but it just looks a mess, more confusing were as the old one was just simple an quick to use, and also the quick balance widget has gone, this was what I liked about the old app, it says see your card details so when I click to see them it ask me for a photo I... | 2025-09-04T03:03:27 | 1 | 1 | I'm sorry you felt this way, Sarah. We would like to help you by sharing this handy guide for the new app, which we hope helps:- https://www.santander.co.uk/mobiledemo. We agree the widget was useful and we're planning to bring that back soon. If the issue persist with the card details, please contact our digital team ... | 2024-05-13T15:29:16 | -11,483.57 | 5 | 24.0 | 0.394 | positive | 1 | 0.9578 | positive | 2 | Login, Navigation & Functionality Issues | 0.68615 | null | null | null | 1 | Features & Security | 0.56017 |
13 | Santander | 1 | Crashes on launch on GrapheneOS. I guess we're moving our joint account... | 2025-09-04T00:14:23 | 0 | 0 | null | null | null | null | null | 0 | neutral | 1 | null | undefined | 1 | Updates, Crashes & Performance | 0.515426 | 2 | Updates & Crashes | 0.475828 | null | null | null |
14 | Santander | 5 | does everything it needs to do | 2025-09-03T21:53:35 | 0 | 1 | Thanks for the 5 stars Ross :) ^HS | 2025-09-04T08:51:24 | 10.96 | 5 | 24.0 | 0 | neutral | 1 | 0.7096 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
15 | Santander | 5 | Great service | 2025-09-03T21:28:29 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2025-09-04T08:50:59 | 11.38 | 5 | 24.0 | 0.6249 | positive | 1 | 0.8777 | positive | 0 | Fees & Service & Travel | 0.571429 | null | null | null | 0 | Usability | 0.583333 |
16 | Santander | 4 | Not bad, but i wish they'd make it all BLUE | 2025-09-03T21:23:36 | 0 | 1 | Hey there! All feedback is greatly appreciated we will be sure to feed this back to our team :) ^HS | 2025-09-04T08:50:21 | 11.45 | 5 | 24.0 | 0.6678 | positive | 1 | 0.8475 | positive | 5 | Transactions, Features & Usability | 0.571112 | null | null | null | 1 | Features & Security | 0.581409 |
17 | Santander | 1 | Waiting so long for balance notifications - and what do we get? A widget! Really poor. I don't want to stick another widget on my phone. Why not simply add a balance button on the app or drop-down notification? And 60mb forced updates for every trivial thing... | 2025-09-03T21:00:32 | 5 | 1 | Hey there! All feedback is greatly appreciated we will be sure to feed this back to our team ^HS | 2025-09-04T08:56:43 | 11.94 | null | null | -0.8109 | negative | 0 | 0.7339 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
18 | Santander | 2 | Edit - 08/2025 - the app does not give card payment prompts for online purchases so I can't use my card if it wants the app approval. Editing my review from 2013 - the updates since then are 360° - my only issue now is you can't search transactions. But thats all! | 2025-09-03T19:59:34 | 0 | 1 | Hi Laura, we're glad to hear that issue is now resolved. Thanks for your suggestion for searching transactions we'll certainly pass this on to our team. ^HS | 2025-09-04T11:10:42 | 15.19 | 5 | 25.0 | 0.3274 | positive | 1 | 0.8402 | positive | 5 | Transactions, Features & Usability | 0.42287 | 1 | Payments & Cards | 0.777364 | null | null | null |
19 | Santander | 1 | uninstalled and reinstalled as wouldn't get past my log in which worked but a few weekd later it's closing on me again. I found the app very quick to use rather than the website but if I have to reinstall every few weeks its not worth keeping. reinstalled 3rd Sept and still closes down. not much help talking about upda... | 2025-09-03T19:18:51 | 0 | 1 | Please check the app store for Apple devices or Play store for Android - you should find the latest version of the app to download. If issues persist, the Digital team can help: https://www.santander.co.uk/personal/support/contact-us ^NB | 2025-09-03T19:26:51 | 0.13 | 5 | 18.0 | -0.5975 | negative | 0 | 0.7506 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
20 | Santander | 4 | works well | 2025-09-03T18:50:07 | 0 | 1 | Thanks for the positive feedback Mark! ^NB | 2025-09-03T18:53:07 | 0.05 | 5 | 24.0 | 0.2732 | positive | 1 | 0.7777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
21 | Santander | 1 | App is very hit and miss to log onto. disappointing and frustrating. When trying to pay a bill it doesn't connect to authorize, so having to pay by automated service!! | 2025-09-03T18:29:48 | 0 | 1 | We are sorry to hear this Zoe, we suggest deleting and reinstalling the latest version of the app. You can also try checking your wifi or mobile internet connection is strong when using the app. If issues persist, the Digital team can help: https://www.santander.co.uk/personal/support/contact-us ^NB | 2025-09-03T18:48:20 | 0.31 | 5 | 24.0 | -0.8628 | negative | 0 | 0.6908 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
22 | Santander | 5 | easy and simple! | 2025-09-03T17:53:50 | 0 | 1 | Thanks for the great feedback Samira! ^NB | 2025-09-03T18:19:58 | 0.44 | 5 | 24.0 | 0.4926 | positive | 1 | 0.807 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
23 | Santander | 5 | Excellent x | 2025-09-03T17:47:07 | 0 | 1 | Great to hear, Ffyona! Thank you for your 5 star rating also! ^ES | 2025-09-03T17:51:33 | 0.07 | 5 | 24.0 | 0.5719 | positive | 1 | 0.8011 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
24 | Santander | 4 | banking app. works as expected. | 2025-09-03T17:34:07 | 0 | 1 | Thanks for the positive feedback Drew! ^NB | 2025-09-03T17:41:14 | 0.12 | 5 | 24.0 | 0 | neutral | 1 | 0.7777 | positive | 0 | Fees & Service & Travel | 0.571222 | null | null | null | 3 | Investments | 0.583333 |
25 | Santander | 5 | very good app very good bank santander | 2025-09-03T17:32:30 | 0 | 1 | Thanks for the 5 stars David! ^WB | 2025-09-03T17:41:16 | 0.15 | 5 | 25.0 | 0.7496 | positive | 1 | 0.4926 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
26 | Santander | 4 | very easy to use | 2025-09-03T17:32:12 | 0 | 1 | Thanks for the fantastic review! ^WB | 2025-09-03T17:40:57 | 0.15 | 5 | 24.0 | 0.4927 | positive | 1 | 0.7777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
27 | Santander | 5 | easy straight forward banking app | 2025-09-03T16:52:13 | 0 | 1 | Thanks Trevor for the great review! ^NB | 2025-09-03T17:02:24 | 0.17 | 5 | 24.0 | 0.5859 | positive | 1 | 0.807 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
28 | Santander | 5 | easy to use | 2025-09-03T16:51:43 | 0 | 1 | Thanks for the positive review Sharon! ^NB | 2025-09-03T17:01:24 | 0.16 | 5 | 24.0 | 0.4404 | positive | 1 | 0.7777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
29 | Santander | 5 | quick and easy to do transfers between accounts | 2025-09-03T14:57:18 | 0 | 1 | Hi Ralph, we're glad to know you find the app quick and easy to do transfers between accounts. Please continue to enjoy using the app. ^EJ | 2025-09-03T15:05:26 | 0.14 | 5 | 24.0 | 0.4404 | positive | 1 | 0.886 | positive | 2 | Login, Navigation & Functionality Issues | 0.571216 | null | null | null | 4 | Cards & Travel | 0.582847 |
30 | Santander | 5 | easy to use | 2025-09-03T14:49:14 | 0 | 1 | Hi Caroline, we're glad to know that you find the app easy to use. Thank you so much! ^EJ | 2025-09-03T14:53:29 | 0.07 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8268 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
31 | Santander | 3 | what's the point in messaging us to say we have new insights just for there be nothing to click on in the app when we launch it? | 2025-09-03T14:35:14 | 0 | 0 | null | null | null | 5 | 24.0 | 0 | neutral | 1 | null | undefined | 1 | Updates, Crashes & Performance | 0.442539 | null | null | null | null | null | null |
32 | Santander | 5 | Santander never asked me to give a review in five years, not sure why they've prompted me twice in the past minute. No complaints other than that, the app's improved a lot since I started using it | 2025-09-03T13:57:22 | 0 | 1 | Thanks very much for the 5 star review. We really appreciate it. ^TC | 2025-09-03T14:02:17 | 0.08 | 5 | 24.0 | 0.5261 | positive | 1 | 0.7089 | positive | 4 | Support & Access | 0.71071 | null | null | null | 5 | Updates & Support | 0.765788 |
33 | Santander | 5 | very easy to use..security excellent | 2025-09-03T13:27:12 | 0 | 1 | Thanks for the great review! ^WB | 2025-09-03T13:32:06 | 0.08 | 5 | 24.0 | 0.7841 | positive | 1 | 0.807 | positive | 1 | Updates, Crashes & Performance | 0.570073 | null | null | null | 1 | Features & Security | 0.582461 |
34 | Santander | 5 | Good app no problems | 2025-09-03T13:01:43 | 0 | 1 | Hi Jazzy, thank you so much for your great feedback and we're glad to know the app is good and you really enjoy using the app. ^EJ | 2025-09-03T13:12:14 | 0.18 | 5 | 24.0 | 0.6319 | positive | 1 | 0.9432 | positive | 2 | Login, Navigation & Functionality Issues | 0.571429 | null | null | null | 3 | Investments | 0.583333 |
35 | Santander | 3 | ok but prefer Lloyds app | 2025-09-03T12:36:25 | 0 | 1 | Thanks for your feedback, Adie. ^EJ | 2025-09-03T12:43:07 | 0.11 | 5 | 24.0 | 0.1531 | positive | 1 | 0.4404 | positive | 5 | Transactions, Features & Usability | 0.571243 | null | null | null | null | null | null |
36 | Santander | 4 | it would be good to be able to see the money that is pending to come into my account as well as taken out. | 2025-09-03T12:25:57 | 0 | 0 | null | null | null | 5 | 24.0 | 0.6124 | positive | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.827703 | null | null | null | 3 | Investments | 0.481896 |
37 | Santander | 5 | Great app! Really easy to use. | 2025-09-03T12:17:20 | 0 | 1 | We appreciate your 5 star review, Steve! Thank you! ^ES | 2025-09-03T12:21:16 | 0.07 | 5 | 24.0 | 0.8217 | positive | 1 | 0.6988 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
38 | Santander | 4 | Easy to use and I can see all my accounts and the transactions 👍 | 2025-09-03T11:11:29 | 0 | 1 | Thanks very much for your lovely comments. We really appreciate it. ^TC | 2025-09-03T11:24:26 | 0.22 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8655 | positive | 5 | Transactions, Features & Usability | 0.571417 | null | null | null | 1 | Features & Security | 0.58299 |
39 | Santander | 5 | The app is very easy to navigate and super user-friendly. I can do all my banking on the app. | 2025-09-03T09:32:00 | 0 | 1 | Thanks for the great review! ^WB | 2025-09-03T09:47:31 | 0.26 | 5 | 24.0 | 0.796 | positive | 1 | 0.807 | positive | 2 | Login, Navigation & Functionality Issues | 0.571429 | null | null | null | 0 | Usability | 0.583333 |
40 | Santander | 5 | very easy to use | 2025-09-03T09:21:00 | 0 | 1 | Thanks for the great review! ^WB | 2025-09-03T09:34:29 | 0.22 | 5 | 24.0 | 0.4927 | positive | 1 | 0.807 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
41 | Santander | 5 | Everything you expect from online banking, easy to use and keep track of day to day spending. | 2025-09-03T08:44:22 | 0 | 1 | Thanks for the great review! ^WB | 2025-09-03T09:00:01 | 0.26 | 5 | 24.0 | 0.4404 | positive | 1 | 0.807 | positive | 3 | Money Transfers & Payment Management | 0.628512 | null | null | null | 2 | Transactions & Money Mgmt | 0.633346 |
42 | Santander | 4 | Only drawback it doesn't log me out if I do not use the app for a while like it used to do previously before the update of the app. | 2025-09-03T08:33:42 | 0 | 1 | Thanks for the 4 stars Shalini. ^WB | 2025-09-03T08:58:33 | 0.41 | 5 | 24.0 | 0.3612 | positive | 1 | 0.4404 | positive | 1 | Updates, Crashes & Performance | 0.566612 | null | null | null | 5 | Updates & Support | 0.511289 |
43 | Santander | 5 | very easy to use 👌 | 2025-09-03T07:59:21 | 0 | 1 | Thanks for the fantastic review! ^WB | 2025-09-03T08:49:40 | 0.84 | 5 | 24.0 | 0.8529 | positive | 1 | 0.7777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
44 | Santander | 5 | easy to use | 2025-09-03T07:51:56 | 0 | 1 | Thanks very much for the 5 stars, Kirsty. We really appreciate it! ^TC | 2025-09-03T08:48:36 | 0.94 | 5 | 24.0 | 0.4404 | positive | 1 | 0.7339 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
45 | Santander | 3 | very basic app lacking features.. no instant spending notifications and depositing a cheque through the app is a nightmare and rarely works. | 2025-09-03T07:25:51 | 0 | 1 | Thanks for the feedback Joshua. ^WB | 2025-09-03T08:46:08 | 1.34 | 5 | 25.0 | -0.296 | negative | 1 | 0.4404 | positive | 6 | Cards & Payments | 0.3996 | null | null | null | null | null | null |
46 | Santander | 5 | Good app. on the next update, can we have the option to have the display in dark mode please. | 2025-09-03T01:34:11 | 1 | 1 | Thanks very much for the 5 star review, Norman and the suggestion on where we can improve. ^TC | 2025-09-03T08:46:46 | 7.21 | 5 | 24.0 | 0.6369 | positive | 1 | 0.7003 | positive | 4 | Support & Access | 0.540957 | null | null | null | 3 | Investments | 0.530075 |
47 | Santander | 5 | Straight forward to use | 2025-09-02T22:51:04 | 0 | 1 | Thanks for the fantastic review! ^WB | 2025-09-03T08:39:52 | 9.81 | 5 | 24.0 | 0.2263 | positive | 1 | 0.7777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
48 | Santander | 5 | it does what I want. easily and efficiently | 2025-09-02T20:34:29 | 0 | 1 | Thank you very much for the 5 stars. We really appreciate it. ^TC | 2025-09-03T08:25:20 | 11.85 | 5 | 24.0 | 0.6597 | positive | 1 | 0.6697 | positive | 2 | Login, Navigation & Functionality Issues | 0.571404 | null | null | null | 3 | Investments | 0.583327 |
49 | Santander | 5 | good and easy to use | 2025-09-02T19:57:17 | 0 | 1 | Hi there! Thanks for leaving such lovely comments :) ^HS | 2025-09-02T20:01:35 | 0.07 | 5 | 24.0 | 0.7003 | positive | 1 | 0.8748 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
50 | Santander | 5 | good service 👍 👌 | 2025-09-02T19:10:14 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2025-09-02T19:20:45 | 0.18 | 5 | 24.0 | 0.8415 | positive | 1 | 0.8777 | positive | 0 | Fees & Service & Travel | 0.571429 | null | null | null | 0 | Usability | 0.583333 |
51 | Santander | 5 | great app, easy to use, very intuitive. | 2025-09-02T19:00:05 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2025-09-02T19:01:59 | 0.03 | 5 | 24.0 | 0.7906 | positive | 1 | 0.8777 | positive | 5 | Transactions, Features & Usability | 0.571428 | null | null | null | 4 | Cards & Travel | 0.581834 |
52 | Santander | 5 | very good 👍 | 2025-09-02T18:40:09 | 0 | 1 | Hi there! Thanks for leaving such lovely comments :) ^HS | 2025-09-02T18:51:09 | 0.18 | 5 | 24.0 | 0.4927 | positive | 1 | 0.8748 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
53 | Santander | 3 | Well the Quick Glance widget is back at long last, great news, but from memory the old one auto-refreshed the balance. This one doesn't appear to do this and so is of limited use, potentially misleading you into believing you have more in your account than you actually do. My main use for the widget has always been to ... | 2025-09-02T18:34:04 | 16 | 1 | Thanks for your feedback. The Quick Balance widget does require users to refresh the connection every 90 days for security purposes, and it does not auto-refresh the balance. Customers can enable the widget on their device and select an account to view the balance, but they will need to manually switch accounts by repe... | 2025-08-13T11:33:30 | -487.01 | 5 | 24.0 | 0.6968 | positive | 1 | 0.3919 | positive | 2 | Login, Navigation & Functionality Issues | 0.52957 | null | null | null | null | null | null |
54 | Santander | 4 | Technical things are scary for me, but this seems straight forward. | 2025-09-02T18:11:56 | 0 | 1 | Hey! Thank you so much for you're lovely review, have a wonderful day :) ^HS | 2025-09-02T18:34:11 | 0.37 | 5 | 24.0 | 0.0644 | neutral | 1 | 0.923 | positive | 4 | Support & Access | 0.713376 | null | null | null | 5 | Updates & Support | 0.582845 |
55 | Santander | 5 | very simple and not very complicated like it I hope the tech do not mess it up | 2025-09-02T18:11:53 | 0 | 1 | Hi there! Thanks for leaving such lovely comments :) ^HS | 2025-09-02T18:33:00 | 0.35 | 5 | 24.0 | 0.4007 | positive | 1 | 0.8748 | positive | 4 | Support & Access | 0.713312 | null | null | null | 0 | Usability | 0.388733 |
56 | Santander | 1 | The app insists on being updated every few weeks. There's never enough space on my phone (seems to require more than 1GB) so this takes half hour of messing around trying to make enough space. App is essentially unworkable because of this issue. No warning given of or option to delay need to update so you could find yo... | 2025-09-02T17:00:18 | 5 | 1 | I am very sorry to hear this James, we do however require updates consistently to stay on top of security and address any bugs or issues that may arise. I will pass your feedback onto the team. You can also log onto the website if the app isn't working for you. ^WB | 2025-06-30T11:44:24 | -1,541.26 | 5 | 22.0 | -0.3087 | negative | 0 | 0.3832 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
57 | Santander | 3 | don't think face recognition not needed as I don't have a santander bank near me | 2025-09-02T16:59:53 | 0 | 0 | null | null | null | 5 | 24.0 | 0 | neutral | 1 | null | undefined | 4 | Support & Access | 0.592329 | null | null | null | null | null | null |
58 | Santander | 1 | can't sign in | 2025-09-02T16:32:10 | 0 | 1 | We'd like to help! You're welcome to give us a call on: 0330 123 0209, so we can get to the bottom of this for you.
^ES ^ES | 2025-09-02T16:53:48 | 0.36 | 5 | 24.0 | 0 | neutral | 0 | 0.8172 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
59 | Santander | 1 | was trying put in for credit card asking for passport photo I don't have one im disabled cant leave country but do have electoral card with photo | 2025-09-02T15:48:06 | 0 | 1 | Sorry to hear this, we would require specific ID when applying for accounts I am afraid. ^WB | 2025-09-02T16:17:26 | 0.49 | 5 | 24.0 | 0.2201 | positive | 1 | -0.0772 | neutral | 4 | Support & Access | 0.506679 | 1 | Payments & Cards | 0.537205 | null | null | null |
60 | Santander | 1 | It's been 20 days, still can't login to online banking and the app, as I haven't received my login credentials. 20 days!! in 2025!! * There are no live chat or email contact options if you can't login to the app. The waiting time on that number is just a waste of time. So, if you have any login issues with the bank the... | 2025-09-02T14:35:55 | 3 | 1 | Hi there! We're sorry to hear this, please give our digital banking team a call to get this resolved for you 03301230209 ^HS | 2025-09-02T14:25:57 | -0.17 | 5 | 24.0 | -0.8257 | negative | 0 | 0.5411 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
61 | Santander | 5 | it work well | 2025-09-02T13:28:28 | 0 | 1 | Thanks for the great review! ^WB | 2025-09-02T13:51:26 | 0.38 | 5 | 24.0 | 0.2732 | positive | 1 | 0.807 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
62 | Santander | 1 | can't get banking up on screen | 2025-09-02T13:19:47 | 0 | 1 | Please try switching between Wifi/mobile data in the first instance if you're having trouble with the app. It may also be worth uninstalling/reinstalling for any technical issues you experience. Our Digital Banking Team are on hand to help with any technical issues our customers experience on: 0330 123 0209. ^ES | 2025-09-02T13:26:18 | 0.11 | 5 | 22.0 | 0 | neutral | 0 | 0.7506 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
63 | Santander | 4 | if I can use it anyone can | 2025-09-02T12:36:52 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2025-09-02T14:25:01 | 1.8 | 5 | 24.0 | 0 | neutral | 1 | 0.8777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
64 | Santander | 4 | the app is easy to use and allows you to do lots of things without phoning or going to the branch. | 2025-09-02T12:35:41 | 0 | 1 | Hey! Thank you so much for you're lovely review, have a wonderful day :) ^HS | 2025-09-02T14:24:36 | 1.82 | 5 | 24.0 | 0.4404 | positive | 1 | 0.923 | positive | 2 | Login, Navigation & Functionality Issues | 0.570863 | null | null | null | 5 | Updates & Support | 0.583332 |
65 | Santander | 4 | There is always room for improvement. | 2025-09-02T12:18:30 | 0 | 1 | Hi there! Thanks for leaving a review. We're always looking to improve and all feedback is greatly appreciated we will be sure to feed this back to our team :) ^HS | 2025-09-02T14:24:09 | 2.09 | 5 | 24.0 | 0.4588 | positive | 1 | 0.9323 | positive | 5 | Transactions, Features & Usability | 0.785714 | null | null | null | 5 | Updates & Support | 0.791564 |
66 | Santander | 3 | would be better if you could also cancel payments on the app | 2025-09-02T11:37:48 | 0 | 1 | Thanks for the feedback, I'll pass this onto the team. ^WB | 2025-09-02T11:58:36 | 0.35 | 5 | 24.0 | 0.2263 | positive | 1 | 0.4404 | positive | 5 | Transactions, Features & Usability | 0.785536 | null | null | null | null | null | null |
67 | Santander | 1 | App is now worse than it was years ago. The UI is more clunky/less elegant, and features have been taken away rather than added. The quick balance widget should not have been launched before it was ready - it has been malfunctioning since I updated to install it. How does an app get this much worse over time? | 2025-09-02T10:16:23 | 1 | 1 | Sorry to hear this. I will pass your feedback onto the team. ^WB | 2025-09-02T10:27:39 | 0.19 | 5 | 24.0 | -0.1758 | negative | 1 | -0.0772 | neutral | 2 | Login, Navigation & Functionality Issues | 0.548925 | 1 | Payments & Cards | 0.814036 | null | null | null |
68 | Santander | 5 | very easy and secure | 2025-09-02T08:52:08 | 0 | 1 | Hi! Thanks for the 5* review, we're so glad to read your comments :) ^HS | 2025-09-02T09:15:28 | 0.39 | 5 | 24.0 | 0.7056 | positive | 1 | 0.8767 | positive | 3 | Money Transfers & Payment Management | 0.571426 | null | null | null | 2 | Transactions & Money Mgmt | 0.583333 |
69 | Santander | 5 | fab | 2025-09-02T08:36:14 | 0 | 1 | Thanks for the great review! ^WB | 2025-09-02T08:41:27 | 0.09 | 5 | 24.0 | 0.4588 | positive | 1 | 0.807 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
70 | Santander | 5 | Easy to navigate mobile banking app. | 2025-09-01T22:02:27 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2025-09-02T08:38:03 | 10.59 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8777 | positive | 2 | Login, Navigation & Functionality Issues | 0.571429 | null | null | null | 0 | Usability | 0.583333 |
71 | Santander | 5 | love the app, and have done for years. very convenient 👌 | 2025-09-01T19:40:20 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2025-09-01T19:41:58 | 0.03 | 5 | 24.0 | 0.8973 | positive | 1 | 0.8777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
72 | Santander | 5 | very easy to do . | 2025-09-01T19:31:30 | 0 | 1 | Hey! Thank you so much for you're lovely review, have a wonderful day :) ^HS | 2025-09-01T19:41:22 | 0.16 | 5 | 24.0 | 0.4927 | positive | 1 | 0.923 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
73 | Santander | 5 | easy to navigate | 2025-09-01T19:18:15 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2025-09-01T19:26:11 | 0.13 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8777 | positive | 2 | Login, Navigation & Functionality Issues | 0.571429 | null | null | null | 0 | Usability | 0.583333 |
74 | Santander | 3 | Quick and easy to set up, easy to use, pretty good to be honest. | 2025-09-01T19:01:10 | 0 | 1 | Customer feedback is very important to us and we hope you continue to enjoy online banking with Santander! Thank you, Anthony!
^ES ^ES | 2025-09-01T19:18:32 | 0.29 | 5 | 24.0 | 0.9349 | positive | 1 | 0.8828 | positive | 0 | Fees & Service & Travel | 0.570683 | null | null | null | null | null | null |
75 | Santander | 3 | difficult to send money abroad 😕 | 2025-09-01T18:55:49 | 0 | 0 | null | null | null | 5 | 24.0 | -0.5859 | negative | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.856958 | null | null | null | null | null | null |
76 | Santander | 5 | easy to use. | 2025-09-01T18:43:23 | 0 | 1 | Hi there! Thanks for leaving such lovely comments :) ^HS | 2025-09-01T19:27:22 | 0.73 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8748 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
77 | Santander | 5 | brilliant | 2025-09-01T18:19:36 | 0 | 1 | Thank you for your 5 star rating, Ben! ^ES | 2025-09-01T18:29:30 | 0.16 | 5 | 24.0 | 0.5859 | positive | 1 | 0.4199 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
78 | Santander | 5 | easy to navigate and very helpful for transferring cash around and paying people | 2025-09-01T17:44:17 | 0 | 1 | Thanks for the great review Jackie. Much appreciated! ^PH | 2025-09-01T17:51:40 | 0.12 | 5 | 24.0 | 0.7178 | positive | 1 | 0.8908 | positive | 3 | Money Transfers & Payment Management | 0.64702 | null | null | null | 4 | Cards & Travel | 0.376303 |
79 | Santander | 5 | The app is very easy to navigate around your account. Would recommend | 2025-09-01T17:27:47 | 0 | 1 | We're delighted you'd recommend the app, Shelley! Thank you for your 5 star rating! ^ES | 2025-09-01T18:09:08 | 0.69 | 5 | 24.0 | 0.6901 | positive | 1 | 0.8353 | positive | 2 | Login, Navigation & Functionality Issues | 0.571429 | null | null | null | 0 | Usability | 0.583333 |
80 | Santander | 5 | Does exactly what it is supposed to. 😜 | 2025-09-01T17:20:52 | 0 | 1 | Great to hear Andy! Thanks for this. ^PH | 2025-09-01T17:32:18 | 0.19 | 5 | 24.0 | 0 | neutral | 1 | 0.807 | positive | 5 | Transactions, Features & Usability | 0.571316 | null | null | null | 1 | Features & Security | 0.582779 |
81 | Santander | 5 | It's easy to understand | 2025-09-01T16:49:07 | 0 | 1 | It's great to hear the app is easy to understand. Thank you for your 5 star rating! ^ES | 2025-09-01T16:52:55 | 0.06 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8687 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
82 | Santander | 5 | Efficient. | 2025-09-01T15:58:43 | 0 | 1 | Thank you for your 5 star review, Alison! We appreciate your feedback. ^ES | 2025-09-01T16:01:36 | 0.05 | 5 | 24.0 | 0.4215 | positive | 1 | 0.6696 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
83 | Santander | 1 | too many updates... upd after reply 'updates needed to fight with fraud'... bs, other bank apps are fine without updates. this one - 44mb every 2 month or so... 125mb!!! last one... i spent 10min to complete... other apps allow to continue without an update, but to not this one | 2025-09-01T15:46:16 | 0 | 1 | Hi, we appreciate your feedback. Our updates are necessary to keep your accounts safe and enhance your user experience. ^PH | 2025-06-30T11:43:31 | -1,516.05 | 5 | 24.0 | -0.4983 | negative | 0 | 0.6808 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
84 | Santander | 3 | App is good and almost all options are great apart from home screen lay out. on home screen, pay and transfer, products and services, help centre and more options are locked leaving small space for accounts. These options are locked so if you scroll down, they keep occupying the space. There is no option to customise h... | 2025-09-01T15:33:28 | 0 | 1 | Hi Muhammad, thanks for your suggestions. We're always keen to know how we can do better. With this in mind, we've added a ‘Help us improve’ option, so customers can share feedback easily. You can find this by logging onto the app & tapping ‘Menu’ on the home screen. ^PH | 2025-09-01T15:43:14 | 0.16 | 5 | 15.0 | 0.8225 | positive | 1 | 0.9035 | positive | 4 | Support & Access | 0.236764 | null | null | null | null | null | null |
85 | Santander | 5 | I was reluctant to get the app for a while but it's really easy to use and very convenient. | 2025-09-01T15:26:35 | 0 | 1 | We're very glad to hear this, Vanessa. Thanks so much for the 5 stars! ^ FD | 2025-09-01T15:32:38 | 0.1 | 5 | 24.0 | 0.5844 | positive | 1 | 0.7569 | positive | 1 | Updates, Crashes & Performance | 0.571029 | null | null | null | 0 | Usability | 0.582596 |
86 | Santander | 5 | easy to use, making it simple helps so much. | 2025-09-01T15:25:13 | 0 | 1 | We're very glad to hear this! Thanks so much for your great review! ^ FD | 2025-09-01T15:31:51 | 0.11 | 5 | 24.0 | 0.6705 | positive | 1 | 0.9072 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
87 | Santander | 5 | great but miss my old banking system 😭 | 2025-09-01T14:09:41 | 0 | 0 | null | null | null | 5 | 24.0 | -0.5423 | negative | 1 | null | undefined | 2 | Login, Navigation & Functionality Issues | 0.571357 | null | null | null | 1 | Features & Security | 0.58262 |
88 | Santander | 5 | easy to use | 2025-09-01T13:42:28 | 0 | 0 | null | null | null | 5 | 24.0 | 0.4404 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null |
89 | Santander | 4 | Does what it needs to, some of the Menu routing is odd. | 2025-09-01T12:56:49 | 0 | 0 | null | null | null | 5 | 24.0 | -0.3182 | negative | 1 | null | undefined | 5 | Transactions, Features & Usability | 0.713703 | null | null | null | 1 | Features & Security | 0.720461 |
90 | Santander | 5 | FINALLY THE WIDGET IS BACK 👍 (it took a year 😱), stopping text notifications and still no sign of the widget coming back as promised, very disappointing. Maybe time to change banks, anyone know a bank with real-time widget | 2025-09-01T12:16:22 | 2 | 1 | Hi, thanks for the five stars! ^PH | 2025-09-01T12:31:05 | 0.25 | 5 | 24.0 | -0.8622 | negative | 1 | 0.4926 | positive | 4 | Support & Access | 0.483125 | null | null | null | 5 | Updates & Support | 0.588808 |
91 | Santander | 1 | Santander ceased SMS notifications and removed them from the current version of the app. This isn't a social media app, why are they forcing me to open it all the time instead of telling me what's happening? The previous version of the app had widgets and notifications. Update for August 2025. the widget is back but an... | 2025-09-01T12:10:06 | 0 | 1 | In this case we suggest calling us for support Bert: https://www.santander.co.uk/personal/support/contact-us ^NB | 2024-03-02T13:43:25 | -13,150.44 | 5 | 24.0 | -0.4215 | negative | 0 | 0.4019 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
92 | Santander | 5 | Easy to use Clear and handy | 2025-09-01T11:33:57 | 0 | 1 | Thank you for your 5 star review! ^ES | 2025-09-01T11:42:27 | 0.14 | 5 | 24.0 | 0.6705 | positive | 1 | 0.4199 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
93 | Santander | 5 | so simple to use and very safe | 2025-09-01T10:50:59 | 0 | 1 | Thanks for the great review Stuart! ^NB | 2025-09-01T11:03:03 | 0.2 | 5 | 24.0 | 0.4927 | positive | 1 | 0.807 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
94 | Santander | 3 | 2019 - very good, easy to use, bit hard to set up 2025 - we've had multiple updates this year. Each time it doesn't install properly and I'm stuck without banking, last time for a few days. I'm not sure how long this time. Unfortunately I do need to make bank transfers and if I had some warning I could have paid cash i... | 2025-09-01T10:03:14 | 0 | 1 | Hi we are sorry to hear this, we suggest deleting a reinstalling the app, and if issues persist the Digital team can help: https://www.santander.co.uk/personal/support/contact-us. You can also make transfers via online banking using the browser on your phone: https://retail.santander.co.uk/olb/app/logon/access/ ^NB | 2025-09-01T10:27:16 | 0.4 | 5 | 24.0 | -0.2 | negative | 1 | 0.34 | positive | 4 | Support & Access | 0.301501 | null | null | null | null | null | null |
95 | Santander | 5 | Good Job | 2025-09-01T09:45:06 | 0 | 1 | Hi there! Thanks for leaving such lovely comments :) ^HS | 2025-09-01T11:26:10 | 1.68 | 5 | 24.0 | 0.4404 | positive | 1 | 0.8748 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
96 | Santander | 4 | It does most things I want it to, quite conveniently | 2025-09-01T09:38:16 | 0 | 0 | null | null | null | 5 | 24.0 | 0.144 | positive | 1 | null | undefined | 2 | Login, Navigation & Functionality Issues | 0.571263 | null | null | null | 2 | Transactions & Money Mgmt | 0.582984 |
97 | Santander | 5 | Great app. | 2025-09-01T08:50:13 | 0 | 1 | Hey! Thank you so much for you're lovely review, have a wonderful day :) ^HS | 2025-09-01T11:26:34 | 2.61 | 5 | 24.0 | 0.6249 | positive | 1 | 0.923 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
98 | Santander | 5 | easy and quick to use | 2025-09-01T08:30:26 | 0 | 1 | Hey! Thank you so much for you're lovely review, have a wonderful day :) ^HS | 2025-09-01T08:41:22 | 0.18 | 5 | 24.0 | 0.4404 | positive | 1 | 0.923 | positive | -1 | Undefined | 0 | null | null | null | null | null | null |
99 | Santander | 1 | The update does not go ahead and this doesn't allow me to open the account | 2025-09-01T08:02:28 | 0 | 0 | null | null | null | null | null | -0.1695 | negative | 1 | null | undefined | 1 | Updates, Crashes & Performance | 0.492235 | 1 | Payments & Cards | 0.443431 | null | null | null |
100 | Santander | 5 | Reliable, rarely crashes, has good notice of any maintenance planned. Only issue I have (and I realise this is for my security) is if I switch to another banking or credit card app, Santander app logs me out, so I can't check a figure to transfer, and swap back to do the payment. Haa a lot more checks built into transf... | 2025-09-01T06:47:32 | 6 | 1 | Thanks so much for your feedback! We really appreciate this and will be sure to pass this along to our team. ^ FD | 2025-09-01T08:15:00 | 1.46 | 5 | 24.0 | 0.6479 | positive | 1 | 0.8169 | positive | 2 | Login, Navigation & Functionality Issues | 0.249823 | null | null | null | 5 | Updates & Support | 0.394503 |
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