instruction stringclasses 5
values | input null | output stringclasses 5
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|---|---|---|
please explain how to handle tickets for echec Emission SMS (National/Roaming) | null | 1) First check is the HLR profile to be verified in http://10.64.63.178/search/ by selecting the platform HLR/HSS and inserting the MSISDN (in national or international format), then click on submit:
You have to see in the output the following settings (teleservice):
TS11: 1
TS21: 1
TS22: 1
If one of them are mis... |
please explain how to handle tickets Echec Reception SMS (National/Roaming) | null | This kind of tickets can be due also to different problems. Below a short guideline:
3) First check is to verify the Astellia traces for the timestamp provided by including MAP and SMS in the filters. In particular pay attention to (SMS) Deliver type and to the (MAP) Send Routing Info SM PDU type. Some cases:
a) B numb... |
please explain how to handle tickets VVM issues | null | This kind of tickets are usually due to upgrade of IOS or Android, corrupting the app functionality in the mobile phone.
1) Login to the VMS GUI (http://10.64.2.152 as admin user) click on Update link, insert the Mailbox Phone Number and click on VIEW button:
2) Check the VVM Notifications settings and enable/disabl... |
please explain how to handle tickets Echec Depot VMS | null | This kind of tickets is usually due to provisioning issue in HLR. Please follow these simple steps:
1) First check is the HLR profile to be verified in http://10.64.63.178/search/ by selecting the platform HLR/HSS and inserting the MSISDN (in national or international format), then click on submit:
The following set... |
please explain how to handle tickets Unknown PIN for VMS | null | This kind of tickets are usually for EIT subscriber abroad trying to access the VMS using the long number but they forgot the PIN. When requested you can provide easily the PIN:
1) Go to the search webpage in http://10.64.63.178/search/ by selecting the platform VMS and inserting the MSISDN (in national or internationa... |
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