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Read the requirements in plain text and create test scenarios | This is a retails business where consumer customer and Small and Medium Business Customer should be able to create an online account in the web portal without needing to contact a Sales Representative. A Commercial customer should see a link or chat with a Sales rep to create an online account. Government customers mus... | Test Scenario 1) A consumer customers should be able to provide email and phone numbers to create an online account
Test Scenario 2) A Small Business Customer should be able to create an online account by providing business name and valid address
Test Scenario 3) A commercial customer should be able to chat with Sales ... |
Read the requirements in plain text and create test scenarios | Sales representative should be able to register a customer as Government entity such as Federal, State and Local. System should ask for ,Tax Exemption Certificate to attach at the time of registration.
| Test Scenario 1) Sales team should be able to register a government customer with tax exemption certificate if it is available at the time of registration
Test Scenario 3) Sales team should be able to apply a default tax certificate (100% tax) if tax exemption certificate is not available at the time of registration. |
Read the design document in plain text and create test conditions | Technical Design for customer account creation.
1) System should highlight mandatory fields that customer must enter
2)Customer should be authenticated with Onetime Password going to email or phone driven by user choice.
3) Customer should receive an email confirmation with next steps. | Test Condition 1) Customer see a screen to enter the personal or business information.
Test Condition 2) Customer see that mandatory data fields are highlighted
Test Condition 3) Customer should receive a One Time Password to their choice of email or mobile phone
Test Condition 4) Customer should receive an email confo... |
Read the requirements in plain text and create test scenarios | Sales representative should be able to setup a contract with discount schedule, allowed products, allowed shipping methods and allowed payment methods for specific customers. | Test Scenario 1) For a commercial customer, product discount should not exceed 5% of the list price. Sales rep should be able to view all products, payment methods and shipping methods allowed for a commercial customer and be able to restrict any of those options.
Test Scenario 2) For a government customer, product di... |
Read the requirement written in Gherkin format and create test scenarios | Feature: User login
Scenario: Successful login
Given the user is on the login page
When the user enters a valid username and password
Then the user should be redirected to the dashboard
And the user should see a welcome message | Test Scenario 1) Customer can log into the web portal using email id and password
Test Scenario 2) Customer can log into the web portal using user id and password.
Error Scenario 1) The Web portal could not find the login in the identify database and errors out
Error Scenario 2)The Web portal could not match the passwo... |
Read the requirement written in Gherkin format and create test scenarios | Feature: Update personal information
Given the User already logged in
When the user clicks on Personal Information user profile option
Then the user sees all the information already provided
And the user can modify only editable field such as home address, nick name, and profile photo
And the user can... | Test Scenario 1) User is able to update home address and the system confirms the successful update.
Test Scenario 2) User is able to update the profile picture but then decides to revert back to previous image by cancelling the updates at the end |
Read the requirements in plain text and create test scenarios | Customer should be able to update one or more payment methods and be able to select a preferred payment method. System should be able to connect to payment gateway and authorize the payment method. If gateway returns an error, customer should be able to see the error message with error data field highlighted (such as C... | Test Scenario 1 ) Customer should be able to add a credit card (Visa or Master) to the user profile
Test Scenario 2) Customer should be able to add bank account as payment method
Test Scenario 3) Customer should be able to add Apple Pay as payment method.
Test Scenario 4) Government customer should be able to upload th... |
Read the requirements in plain text and create test scenarios | Customer should be able to find the product by browsing the catalogue tree, which is organized by the category and brand. The system should also allow a wild card search in the search field. System should show only those product that are relevant to the customer type (as Consumer Customer, Small and Medium Business Cu... | Test Scenario 1)Customers should be able to view the full product description and price point when browsing the product tree.
Test Scenario 2)Customers should be able to manually search the product by SKU number or product description. The search screen should allow the user to sort the results by price and brand.
Err... |
Read the requirement written in Gherkin format and create test scenarios | Feature: Product Configuration
Scenario: Customer should be able to configure certain products
Given the user has selected and added the product to the cart
When the user clicks on configure button
Then the system should display all configurable components
And price differential (+ or -) should be dis... | Test Scenario 1) Customer should be able to upgrade the default configuration and see the increased price and new lead time
Test Scenario 2) Customer should be able to downgrade the default configuration and see the reduced price and new lead time
Test Scenario 3)The configure button should be disabled when customer se... |
Read the design document in Gherkin format and create test conditions | Feature: Product Configuration
Scenario: Customer should be able to configure certain products
Given the user has selected and added the product to the cart
When the user clicks on configure button
Then the system should display all configurable components
And price differential (+ or -) should be dis... | Test Condition 1) Customer should be able to view optional components for a selected configurable product
Test Condition 2) Customer should be able to toggle across optional components and see changes in price
Test Condition 3) Customer should be able to save the configured product and see the final price along with ta... |
Read the design document in Gherkin format and create test scenarios | Feature: Product Configuration
Scenario: Customer should be able to add products from different line-of-business (LOB) to the cart
Given the user has already selected and added a product to the cart
When the user adds a product from different line-of-business
Then the system should show both products in t... | Test Condition 1) Customer should be able to add a non-configurable product of different line-of-business to the cart that already has a configured product
Test Condition 2) Customer should be able to add a configurable product of different line-of-business to the cart that already has a configured product and be able... |
Read the requirements in plain text and create test scenarios | After the product configuration, on the Order Configuration screen, system should present the user with options to enter or change shipping address and billing address | Test Scenarios 1) If the customer elects Guest Checkout option, system should mandate the user to enter a valid billing and addresses. These addresses need to be validated for accuracy.
Test Scenario 2) if the customer elects to log into their account, or already logged in, system should retrieve the preferred Shippin... |
Read the requirements in plain text and create test scenarios | After the product configuration, on the Order Configuration screen, system should present the user with options to select payment methods. These payment methods vary depending on the customer type and the country. | Test Scenario 1) For a consumer customer, system should present only cash payment methods such as Credit Card, Bank withdraw, Debit Card and PayPal
Test Scenario 2) For a Small and Medium Business customer, all the cash payment methods plus 30 day Credit option should appear if the customer was already approved
Test Sc... |
Read the requirements in plain text and create test scenarios | After the product configuration, on the Order Configuration screen, system should present the user with options to select shipping methods. These shipping methods varies by customer type. | Test Scenario 1) For a consumer and Small Medium Business customers, system should show Free, Standard Shipment as well as chargeable, Accelerated shipment methods
Test Scenario 2) For all other customers, system should display Free Shipping, Accelerated Shipping and Customer Carrier options.
Test Scenario 3) When a c... |
Read the requirement document in Gherkin format and create test scenarios | Feature: Order Overview
Scenario: Customer should be able to review all the options selected and edit the order if needed before checking out the cart
Given that customer has already completed the order configuration
When the customer clicks on Order Review button
Then the system should show all the sele... | Test Scenario 1) Customer should be able to make changes to the Shipping Address, Billing Address and other allowable sections and save the changes successfully.
Test Scenario 2) Customer makes changes to Product Configuration and see the changes reflected back in Order Overview screen with updated pricing. |
Read the requirement document in Gherkin format and create test scenarios | Feature: Order Checkout
Scenario: Customer should be able to review all the options selected and submit the order for execution
Given that customer has already completed reviewing the order and ready to submit the order
When the customer clicks on Submit the Order button
Then the system should create a Sa... | Test Scenario 1) Customer with a single product selection receives an order acknowledgement with estimated shipping and delivery dates.
Test Scenario 2) Customer with multi shipping locations receives multiple order ids and multiple order acknowledgements each with an estimated shipping and delivery dates.
Test Scenari... |
Read the requirements in plain text and create test scenarios | The order checkout screen should allow the customer to save the order configuration for future submission within 2 weeks. | Test Scenario 1) Customer who already logged in should see "Save The Configuration" button enabled and be able to save the order configuration to their account successfully. The order should appear in Order History page with status "Pending Submission" with an expiry date of 2 weeks.
Test Scenario 2) Customers, who a... |
Read the requirements in plain text and create test scenarios | A customer who saved the order configuration to their account should be able to retrieve the order before 2 weeks and be able to submit the order for execution. Any price changes during this 2 weeks period should not affect the order price. This means that company honors the price commitment for 2 weeks after the order... | Test Scenario 1) There is a change to the product pricing but customer still sees no changes to their order pricing before submission in 2 weeks.
Test Scenario 2) Customer waited more than 2 weeks and hence the order submission link is disabled.
Test Scenario 3) Customer is able to make changes to shipping address or... |
Read the requirements in plain text and create test scenarios | Customer should be able to track the order status online and be able to change notification preferences | Test Scenario 1) Customer with a single order should be able to view order status online and see the option to change email contacts for communication.
Test Scenario 2) Customer with multi order submission should be able to view separate order status for each order and able to set communication preferences separately... |
Read the requirements in plain text and create test scenarios | Customer should be able to cancel an order before the order status reaches Build Complete status. Customer should receive a cancellation notice and return of payment or credit. | Test Scenario 1) Customer with multi order submission should be able to cancel any specific order without affecting the rest. Only the specific order amount gets returned to the customer account.
Test Scenario 2) A Consumer customer, who paid through a Credit Card, should see the money returned to their credit card af... |
Read the requirements in plain text and create test scenarios | Customer with multi order submission should see an option to receive a consolidated invoice or an individual invoice. The default is consolidated invoice where applicable. | Test Scenario 1) Customer with multi order submission can request individual invoice for each order and set different email ids for notification.
Test Scenario 2)Customer order with a single order submission should only see one Invoice option. |
Read the requirements in plain text and create test scenarios | Customer should be able to provide additional shipping instructions before the order status set to Shipping Ready. No order re-routing possible. | Test Scenario 1) Customers with Build Complete status should be able to provide any Shipping related instructions and receive the confirmation.
Test Scenario 2) Customers with multi-order submission see an option to copy the Shipping Instructions to all the eligible orders in the queue.
Error Condition 1) Customers w... |
Read the requirement document in Gherkin format and create test scenarios | Feature: Order Status Tracking
Scenario: Customer should be able to track the status of order until it is delivered to their door steps
Given that customer has already placed an order and received the order acknowledgement
When the Customer enters the order id and customer id in the search field and clicks on... | Test Scenario 1) Customer with multiple orders can use order group id and be able top pull the status of all associated orders
Test Scenario 2) Customer with multiple orders can use individual order id and be able to pull the order status.
Test Scenario 3) Customers with guest status also should be able to check the ... |
Read the requirement document in Gherkin format and create test scenarios | Feature: Digital download only orders
Scenario: Customers who ordered digital download orders (no physical shipments) should find the download instructions in web portal
Given that customer has already placed a digital download order , order delivery status is Complete and an online account is auto-generated if t... | Test Scenario 1) Customers , who already logged in the portal, should be able to find the download instructions in the Digital Downloads link
Test Scenario 2) Customers, who are in guest checkout mode, gets directed to activate the online access to download the instructions
Test Scenario 3) Customers with multiple ... |
Read the requirements in plain text and create test scenarios | Customers with online account should be able to view all the orders placed during last 5 years by clicking Order History and download them to a local file. The limitation on years varies from country to country driven by the local consumer laws. | Test Scenario 1) Customers in Europe region should be able to retrieve their order data for past 7 years
Test Scenario 2) Customers from North America region should be able to download their order history for past 5 years
Test Scenario 3) Customers from Asia region should be able to download their order history for p... |
Read the requirements in plain text and create test scenarios | Orders placed in different geographical location should go through proper tax treatment to comply with local laws. | Test Scenario 1) Orders placed in US sub region should have proper sales tax applied based on the shipping zip code
Test Scenario 2) Orders placed in Europe should have VAT calculated along with local sales taxes |
Read the requirements in plain text and create test scenarios | Following the return policy of the company, a customer should be able to raise a product return request within 20 days of receiving the product. Certain products attract restocking fee, including digital downloadable products. | Test Scenario 1) Customer with only one item in the order should be able to raise the return request for entire order.
Test Scenario 2) Customer with multiple quantities in the order should be able to raise the return request just for a single quantity
Error Scenario 1) Customer with duration greater than 20 days... |
Read the requirements in plain text and create test scenarios | Following the return policy of the company, a customer should be able to raise a product exchange request within 20 days after receiving the product. For government customers, this will be 40 days after receiving the product | Test Scenario 1) Customer with only one item in the order should be able to raise the exchange request for entire order.
Test Scenario 2) Customer with multiple quantities in the order should be able to raise the exchange request just for a single quantity
Test Scenario 3) Customer with digital download product sh... |
Read the design document in plain text and create test conditions | Technical Design for Product Returns and Exchanges
1) System should send the customer return ship label after the returns or exchange request is approved
2)Customer to receive email and/or text updates for critical milestones in the return process such as when order received by the company or when credit issued to th... | Test Condition 1) For the returns involving physical products, system should send a return shipping label to the customer after the return request is approved
Test Condition 2) For digital download products, no shipping label should be sent but customer should receive an email about their license being cancelled and t... |
Read the requirement document in Gherkin format and create test scenarios | Feature: Tracking the Return request
Scenario: Customers who raised the Return request should be able to track the status of Return process
Given that customer has already requested the product request in web portal
When the customer accesses Product Returns/Exchanges option in the portal
Then Customers shou... | Test Scenario 1) Customer, with log in account in the portal, should be able to view the order return status in Returns and Exchanges section.
Test Scenario 2) Customer, with guest status, should be able to find the return status using the order #. System should authenticate the customer first before showing the retur... |
Read the requirements in plain text and create test scenarios | Customers should be able to view the details of reward points accumulated in their account | Test Scenario 1) Customers should be able to view with reward points by the order number and the $ equivalent
Test Scenario 2) Customer should be able to view the expiry date around the reward points
Test Scenario 3) Customer should be able to view any upcoming reward points due to the orders in pipeline or orders ... |
Read the requirements in plain text and create test scenarios | Customers should be able to raise service requests at each product level within an order | Test Scenario 1) Customers with active service contract should be able to raise a service request
Test Scenario 2) Customers with active service contracts should be able to renew their contract if applicable.
Test Scenario 3) Customers with inactive service contract should see the service request option disabled and ... |
Read the requirements in plain text and create test scenarios | Operations team should be able to mark selected product as end-of-life (EOL). This action will block customers or sales from creating new orders for that product. | Test Scenario 1) Customers who already have the order Id generated, or build completed, should receive the product without any issue.
Test Scenario 2) Customer who is trying to place a new order with this product should see the product grayed out and select button is disabled.
Test Scenario 3) Customer who is already... |
Read the requirements in plain text and create test scenarios | Operations team should be able to mark selected product that is already marked end-of-life, and set end-of-service-life (EOSL) with a future date (typically 1 year down the line) | Test Scenario 1) Customers is trying to renew the service contract for the EOL product should see renew button disabled
Test Scenario 2) Customers existing service contracts expiring beyond EOSL should continue to have the service availed until the end date of contract or service contract is cancelled by the custome... |
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